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Kwame Amoafo - Truly Amazing App
With almost seventeen years of experience with BofA, I have known them to be always a step ahead, setting a bar for other Banks to follow. And this BofA App, it’s simple to use, with all the amenities you require from a Bank, I don’t even need to go to Banking Center. In this Covid19 season, Bank of America still offers superimposed, unprecedented services through this App to customers, making life even easier in difficult times.
I ordered a vitamin from online a year ago, and the company tried charging me again just yesterday. Guess what? BofA declined them and notified me on my phone, asking if I authorized the purchase. With just a click, the case was resolved, and with just two more clicks, a new card was underway to me. In the meantime, a representative was awaiting in the Banking Hall even in this Covid19 situation, asking if I needed a Temporary Card. I got there, I entered the Bank. “Hi, welcome to Bank of America, are you Mr. .......”, she asked, “oh yeah I just spoke to you, right?”, she concluded. I left the Bank in just 7 minutes with this 6’ feet almost everywhere 😂.
With Banking experience with other five major banks, BankofA sets itself apart, and you don’t have to have millions or thousands to be valued, that’s another thing you can’t compromise.
Indeed, I know of no other Banking App available today, which offers so comprehensive, reliable and up to the minute Banking Experience, of so complex a customer’s demand.
JJstar - New ‘Bill Pay’ is Horrible
The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at.
To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight.
BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.
ghridb - BofA Scam
Ok I don’t know if I’m talking about the bank of the Benk’s employees. I walked into the bank branch the other day to make a deposit and the teller convinced me to talk to a small business representative and so I did. The business representative explained to how easy and worth was for me to open a line of credit and before I could think they had me filling an application. On the conversation I explained all my life to the financing agent and said that I did not want a hard inquiry in my credit for no reason. She told me the for her experience and my record with the bank it would not be a problem to get the line of credit. I trusted her and went for it.
After 7 days an other agent called me for an interview over the phone and she denied me based on my records; recored that they had access all along. So my review here is for you to be aware of shifting employees in branch who want to make a little extra with total disregard with people’s life. They don’t care if your credit will be damaged or your time wasted all they care is that they make they percentual extra money. Or it could be the bofa system too that operates on forcing them to screw clients with the complete disregard with damaging their personal life.
So it could be the bank, the employees or both.
Maes Momma - The Beginning by, Me.
When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.
Jeffrey HC - Customer Service with a smile, through the phone 👏!
I want to acknowledge Daniela (I didn’t catch her last name.) a phone representative of B of A for her incredible knowledge and apparent skills sets that sets her apart from many other people. Upon receiving my call she was well versed on what to do about my issues and took immediate action to reverse a fraudulent erroneous charge to my account. Her demeanor is warm, friendly and I could just imagine her smiling while she was busy helping to close my old card down, reverse the charge, stop this business from ever being able to use my account again and send me a new card. This entire process was less than 10 minutes and my problem was resolved immediately. And this was done in a very professional and proficient manner with that bit of human kindness, and empathy. It’s rare these days to find someone over the phone who is competent and gives you excellent customer service like Daniela. Thank you for your OUTSTANDING SERVICE!!! Keep up the good work and you’ll keep getting revues such as this one. Again, thank you for making and taking the time to provide PERFECT, SATISFACTORY, PROFICIENT, CUSTOMER SERVICE 👏👌👍!
Cool n Slick Willy - Bill pay is ruined
I have bank with this over 20 years for one purpose the bill pay system was great. Made my life easy. I scheduled my bills and the money came out of the account on the day I scheduled them to pay. Life was great. I had control of my life. They changed a perfectly good system for get additional bank fees. The current system ignores your scheduled payment day. It could come out as early as 3 days before your scheduled payment date. I’m sorry that I’m not rich and sometime I live check to check. Which means if I schedule it for a specific day, that the day my paycheck will be there... not 3 days earlier. The control I had help me manage my money better and raised my credit score to over 800. am now looking at other bank system. Their policies have ruined the best bank payment system. You no longer can trust this bank will consider customer the needs. BTW. They charge me for overdraft fees for processing the checks 3 days before I scheduled it on my pay date. When I called and complained, the service agent said they changed the check processing policy to what was convenient for the bank.
EMFceo - emfceo
I’ve been using the app since it first became available and I’ve been absolutely delighted with it for all of these years of use. Then came version 8.1.12 and the bill pay part of the app went down the toilet. Keeping records of payments off-line is no longer easy. It tells me a payment was scheduled but leaves out the important stuff like to who, how much, and when. I also miss the list of scheduled payments with the total $ amount A quick screenshot used to be able to get and keep a record of off line for a quick reference without having to log in. Pay to, amount, pay date, and $ total all on one page. That was the best part of bill pay and now it’s gone. Ease of use went out the window with this version. It didn’t take long to become frustrated and gave up trying to do the easy and familiar tasks that were perfected over the years. I’m very sorry to see that change overnight. The app designers should be people that actually use the app frequently! Take a step forward and take the Bill Pay section back to what worked well for years!
Lavender X - Lost access to my money due to this bank’s incompetence
I am an over the road truck driver and I work most days. I reported a suspicious charge on my checking account and asked them to block that merchant and not deactivate my debit card. The representative stated my debit card would remain unchanged and able to be used at any debit card terminal, but some idiot cancelled my debit card and mailed a new card to my mailing address in Florida. I drive all around the country so that stupid people like this can have food on their tables. I am a first responder and I save thousands more lives with each trailer load of food than one policebigot does throughout its entire career. I demand fair representation. This bank is unamerican crap, and does not provide reasonable accommodations to truck drivers who are a significant part of the American economy. My father and I are long term customers but as a trucker I just cannot deal with the incompetence of this bank any further so as soon as i get to my second property in El Paso (Monday since all their branches are closed on weekends even though I still work), I intend to go inside the El Paso BofA and demand every penny out of my checking account from the minimum wage idiot and they had better give me every penny. I will be banking with N26 instead. This is not Bank of “America”, this is Bank of Dixie. Dixie is just as bad for the American economy as it was during the Civil War.
mark.four - Pretty much second rate app
I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad.
Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost.
In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.
DisappointedWZelle - Not able to select account to send money from
I have called tech support twice this morning.. both times representative was confident on the troubleshooting step given. I have three accounts on my phone of those three I can only Send money from two. I was told to uninstall and reinstall as I needed to update app. I did that it didn’t work.. I called back again .. rep tried steps again, she also had me login to webpage. From the webpage on my phone I was able todo the transaction. She had me log out of the mobile app and back in to try it again.. still didn’t work. She then told me that the next option was to restart my phone then she could open a ticket .. but we were talking on so, she would loose the call .. and that she couldn’t call me back.. Most people are in the device they need assistance with. There should be a disclaimer that if you need help with your mobile devices don’t call from it.. like when you call your mobile carrier.. long story short... I have restarted my phone and uninstalled and reinstalled a second time.. I still can’t make the transfer. Disappointed!
SandyTime - When it works, it’s great but....
This is the glitchiest app I use and it’s frustrating that a mammoth of a financial institution cannot invest in a more robust mobile application. Almost every time I try to use mobile deposit, it hangs up. Usually this happens during the photo step. Often though, I get all the way to the end and try to finish the deposit and I get a pop up message that it failed and to try again later. Sometimes it fails all day and I have to wait until a day or two later. I turn off my phone and try refreshing it that way. I look for updates. Nothing will correct it. So I’m sitting on checks that I can’t deposit unless I go to a branch and that sort of defeats the purpose of a mobile app. Admittedly, I’ve considered switching banks because it’s happening more often now than it did a year or two ago, but I don’t have time to read reviews to see if any other banks have better technology. This is among the most frustrating apps I have. I get anxiety every time I need to deposit because I almost can predict that it’s going to take me all day to try dozens of attempts. It’s like I have to set aside a good time to go to work at it. My brother and daughter use the same bank/app and we recently shared our frustrations so I know it’s not my phone. (Sigh)
Jack Kaugh - Easy, fast, secure and Uber convenient
I’ve been using the BOA app since it was rolled out. It was good off the bat but upgrades that have been added make banking tasks easier and more accessible. Being able to deposit checks using the app means you can deposit any check instantly if you have internet access. Check your balances, transfer money between your account or to anyone whose bank uses Zelle like BOA does. Dispute transactions, apply for loans, check your portfolio of investments for real time values and much more. Notifications can remind you of regular or irregular payments as they approach and paying your bills is easy. And they make your money safe since you can get notified anytime any thing happens with your money I’d you set your settings up to receive such. notications. Never make a late payment again and watch your credit rating shoot up if you issues around remembering when to mail payments . Last you always have real time balances of all your accounts Off all the apps I have, the BOA app is one of the very best out there.
Hugo-133 - The iPad Version seems like a afterthought
Love the iPhone version, but 3 stars for the iPad version. It behaves a bit oddly as far as rendering things nicely on the screen and it is only optimized for portrait mode - when you go into landscape mode it isn’t full screen, and things are cut off - not as polished as it needs to be. The iPad has had a dedicated keyboard and new iPads have an even better keyboard coming out, they should update the app to behave at its full potential in landscape mode.
As an aside - and not related to the three stars. Since there is no official platform to address the Desktop site, I wanted to highlight something that I have noticed and hope the Desktop team fixes it. It looks like BofA is going through a design update but only parts of the site are done. For example, Budgets and Goals pages feature a full width toolbar, updated sizing and generally look modern, whereas the account overview page (basically the homepage you get when you log in) and every other page still has the centered 90s toolbar and super small objects and font. Hoping they switch the entire site over to the new face-lifted look. Thinking back I think Goals, Budgets and maybe Statements feature this new style.
SEGGES1963 - PLEASE BRING BACK EASY SIGN-IN
PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....
arbutus_heights - App is great, “Erica” needs work
So the app was my favorite finance app: all the info in one place, easy to view and navigate. Until the “Erica” feature was launched. I’m not sure what the value-add is; I don’t want to talk to my phone about my banking, or spend time typing in questions, when you can get to pretty much everything with a few taps.
The biggest pain point is that there obviously wasn’t much thought put into the Erica UI. There’s just this big red button that hovers over your screen, and - get this! - there’s NO WAY TO GET RID OF IT. Either it’s in the way of the balances you’re tying to view, or you drag it out of your way with every screen you go to. Not to mention that its default position is right where people who hold phones in their right hands swipe to scroll. One accidental tap and you’ve got this thing talking to you.
I get it, some people like to talk about their banking out loud (and sometimes even in public, which doesn’t seem like the best idea). And some people get into Siri-like interfaces to apps. This one feels like someone at BofA decided they needed a shiny AI app so they could be like the cool kids, but forgot to budget for finding out what their consumers actually wanted.
woodspartyof4 - Good overall
I use this app all the time and have had a lot of success with it. There are 2 things about this app I would change if I could...
1) In online bill pay when you use the desktop version you can see when your last payment was sent and for how much under the payee information. On the app you have to click on the payee information to see it which opens a payment that you have to cancel out of if you don’t want to actually make a payment. It’s lots of clicks and it would just be easier if recent payment information was listed under each payee when you are in the online bill pay screen in the app.
2) I wish I did not have a monthly mobile deposit limit. My husband works out of state which is the main reason we use a national bank like BOA, but he is currently in a state with no BOA and when he gets paid off of a job he has to snail mail me the check so I can go to a banking center or ATM to deposit it after we hit the online mobile deposit limit which is usually the first week of a new month. Why is a limit necessary?!
Other than that I love the app and use it all the time!
Shawa12 - Online banking with Bank of America
So far, over the last 10+ years, I have no complaints a with anything that I have called the bank about. The personnel that have assisted me have been both professional, knowledgeable and very helpful. This has been both in person and over the phone various times over the last 10+ years.
I have used billpay at work and at home thru Suntrust Bank, Wells Fargo and small local banks. Bank of America has the easiest online billpay to navigate. Once you realize that certain features have to be accomplished on a laptop or desktop computer for security, it’s a whiz to use a cell phone or iPad, etc. to do your online banking, including deposits of checks.
I am one of the older seniors (73 years old) who is very adept with computers, although most people assume that if you’re over 60 you don’t know how to use a computer, nor are you able to learn.
I just call BofA support anytime there’s a change and I don’t want to spend the time to navigate the new feature and I’m helped within 5 to 10 minutes.
ToucheUser - “View all” and search is very sparse!
Arbitrarily showing only 3 months of transactions on the accounts transactions search page is not useful, especially for savings accounts. Loading 25 more, and then 25 more, and then 25 more, similarly is a poor interface (after I’ve already clicked “view all” NOT “view a handful” or “view only 90 days’ worth without an option to search beyond the pittance that’s already been loaded.” Please just provide the same viewing and searching features that are available on the computer (or that were already available many years ago when online banking was in its infancy—why are our iPhones LESS capable vis-a-vis BofA than a computer from 2010?). Don’t get me wrong, I do appreciate the online statements in PDF, but the iPhone app _should_ also be made useful for quick searching, etc., of past transactions. Trying to go month-by-month in PDF statements is not fun on the iPhone, when the broader view/search technology would be easy and obvious to implement. It’s bad enough that you keep the inane “view all” button at all, as if the majority of users looking for recent activity only want to see six to ten transactions...
Sexy Bowleggs - My survey is about Pedro
I really like dealing with a lot of the customers, I also especially like Pedro he works inside of the bank here in Altamonte Springs . Pedro truly deserves a raise or a promotion ,but I never get any surveys on him, even though I was told that I would . He’s been very helpful too us from day one since we moved here too Altamonte Springs Fla. He’s a really kind hearted person and he understands my needs . He’s helpful young man ,he listens too my situations and understand everything I’m trying too get done . And he takes care of us . My husband and I will continue too support Bank of America by trusting them with our money. As long as Pedro is working there. We trust him and enjoy working with him . I Pray he’s given a promotion because I was told I would get a survey on him but I’ve never gotten one, and that’s been since July . It’s October 1st tomorrow and still as of today still no survey on Pedro . But yes he deserves a promotion or a raise because he’s truly good at what he does for Bank of America.
Mr Marvin Hall & Mrs Earline Hall
Dahow - Hate it
Your app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work.
I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones
Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
Eddieeeee_Z - Can’t pay my BOA credit card bill through Bill Pay
How hard is it to make a SIMPLE app?! After the most recent update, I wanted to pay my BOA credit card bill through this stupid app, and I’m not allowed to pay using the former straight forward method, instead, it forced me to add my BOA credit card as a payee in the Bill Pay section, which is so stupid: why do I have to add the BOA as a payee when I’m already using the BOA app?!?! OK, fine, I did it since I don’t have a choice, however, after all these hassle, I found that I’m only allowed to pay from my newly opened BOA checking account, which I have no money there! I can’t pay from other checking accounts, I spent almost half an hour exploring this over complicated stupid app, and clearly there is no other way to pay except through Bill Pay, and there is absolutely no way to pay from any other checking accounts beside the BOA one! I have 5 credit cards from 5 different financial companies, and I use 5 different apps every month to pay my bills and do other stuffs, clearly this BOA app is THE WORST I ever used! To many useless features that no one will ever use, and the user interface is not just bad, it is awful! Whoever develops this app and this awful UI should be ashamed by yourselves! THIS APP IS A DISASTER!
metcalfjohn - Intrusive “assistant” bot in otherwise functional app
Updated rating: the app now has the option to hide the annoying bot button, as noted by the developer response to this review. Odd that it’s not in the version history for the app.
The app is largely fine for basic banking transactions (transfer funds, check balances or transactions, deposit checks via phone camera), but the introduction of the bothersome “Erica” bot is an unnecessary annoyance: the button to engage is overlaid on the actual banking content making it easy to accidentally trigger or covering details you actually want; there’s no way to disable it as “Erica” will helpfully confirm; and the bot is sometimes displayed as an even larger block of promotional text. Having a chatbot may be useful to customers for selected services that would otherwise require a call, but forcing everyone to engage with it regardless of their current task in the app is quite a user-hostile implementation. I can only speculate that some poor middle manager on Bank of America’s app or marketing team has new job performance metrics tied to the number of Erica button clicks.
DetroitGurlAri - Awesome but needs some fix in’
Yes so I love the app and all the features that come with the app just like any other banking app. The pros is that it has added security and you are given offers for local deals. That is a huge bonus for me and also the feature where you can send and receive money through Zelle. Now the cons I have especially recently is the notifications doesn’t seem to update in a timely manner. Meaning I’ll go and click on the bell and the notifications will be blue, so I click on them and my bell doesn’t have any alerts. However I can go back on there an hour later and those same notifications will pop back up unread. It’s quite annoying seeming mine is now at 20+ notifications that “hasn’t been opened”. Another issue I’ve had is trying to receive money on Zelle a few times. I’m not sure if we can only receive money from an a like account or someone who also has BOA or what. If that is the case it would be appreciated if you all considered expanding that, but if that’s not the case then maybe you guys should consider making an easier process for someone receiving money through Zelle.
Awazie - Doesn’t Give You True Picture Of Your Account
This app is advertised as giving up-to-the-minute information on your account; that is misleading. I have ran into a lot of trouble because of that promise about this app, and that is causing me to move all my banking needs elsewhere having confirmed from Bank of America customer associates on several calls that I should not rely on the app for the real-time information on my account. Repeatedly, I have relied on the information provided by this app on my account only to wake up to surprising charges. Even when I go to bed with a positive balance on the app, I still end up with overdraft charges the next morning, referencing transactions that never showed up on the app. It’s almost at the point where I now feel that lag in giving up-to-date status of accounts on the app is intentional. For Small Business Owners just starting out and juggling finances, this app will ensure you keep you losing money. I’ve started the process of moving my banking needs elsewhere, and it is very sad because I thought Bank Of America really cared about small business owners, and I was wrong.
Whatever you do, don’t rely on this app to give you the advertised up-to-the-minute update on your account as advertised.
JemJewel - Review
Bank/app takes too long to post my spendings. I always think I have more than I actually end up having. Not sure how that happens. They blame the places, the places blame the bank. It actually makes sense it’s the bank, bc the places request money right away when swiping card, it’s the bank deciding of when they release money, but also it’s more of when they want to say they paid it. Unless really checked thoroughly in an internal audit that is honest and fair, you don’t know if they are handling your account fairly really. Why DOES it take it so long for transactions to post??? It’s in “processing” for almost 3 days sometimes! There’s other sketchy things I’ve noticed about bank also that I’m looking into. As I actually feel they’re stealing money from me that way, bc one example, if deposit more into account to cover any costs for the future, it deducts from there and all of a sudden the balance prior to deposit, was no more what it was. I will look more into it in my next coming purchases, and then will have to report. This more of a complaint against the bank than app. But bank actually deserves -1 Star so will note it anywhere it has to do with bank until I get to consumer affairs about how they handle accounts.
PAUL WYNNE - Good app
The app is fine it works as well as you’d expect. It gives you the answers to questions the bank wants you to ask. It shows you all your accounts at once so you can see that despite having thousands of dollars in one account the bank didn’t transfer any of it over to your other account. But hey, I can clearly see the -$35 overdraft fee. Kudos BofA you act really fast, I was only overdrawn for a couple of hours in the middle of the night, but luckily your computers never sleep so the overdraft was lightning fast followed quickly by a second one. Hey I spent $70 in my sleep. On nothing. Cool! But the app, yes the app is awesome I can transfer money from my phone. Only $1000 a day of course - the bank knows I don’t need anymore than that. The app is great with sending me messages. They are always 6 or 7 hours after the fact, but hey what’s the rush right? I can also deposit money with a click of my phone camera which is great. Of course the money still takes 3 days to hit my account, but it’s okay the bank knows I can wait - what other option do I have? Right! 😂 So all in all I’d recommend the app to anyone who is interested in watching their bank balance deteriorate in real time. Or who likes talking to chatbots named Erica.
Empty Hand Grand Master - Love, love, love Bank Of America & the App
I’ve used all the banks in my area and finally decided to try BOA about 4 years ago. I’m so glad I did. The app is my brick and mortar bank now. I rarely have to go to the actual bank now because the app is so convenient and has so many services I can complete online. So I’ve opened a credit card, transferred my savings, my business, along with my checking and now my family and friends are too. I have to give a shout out to their customer service at the actual bank as well. People complain about not having a local “down home” type bank, well surprisingly, BOA employees always treat me like I’m a friend or neighbor, and I’m hardly ever there.
The other banks charge money for things that are simply everyday transactions at BOA. Plus, the limits on things like transfers, sending money are higher (thus more convenient) than the other banks, and they’re mostly FREE! I’ve watched my friends and family complain about paying for simple stuff and I keep saying,”go to BOA.” I have the ability to transfer cash for free to anyone just by using their cell phone or email and it’s totally free. I have saved so much money in gas and time because I can pay someone to start a job for me without having to wait to drop off or mail a check. Phenomenal stuff!!!
The app is easy to use and if I ever have a question I just call and they’re customer service is incredible. They always beat my expectations.
I highly recommend this app and BOA!
Betharies - Horrid
The new mobile app for online bill pay is ridiculous. Screwed up my billing twice by not listing ALL outgoing payments in the same place under “Activity” and instead , as I’m now understanding, it puts payments sent by check in another location in the app. It does not allow you to manage your bills accurately. When you have 10 different credit cards, utility bills etc, it is VITAL to be able to have all outgoing payments listed TOGETHER BY DATE.
When I called to complain about a payment that hadn’t been listed that I’d missed because of that, the customer service rep out in Virginia at the 800 number was rude and condescending and argued that I had “used the wrong word” to describe the issue. I’ve been baking with BOA since 2004 and never have had any representative of the bank behave so horribly. He needs to be fired as he does NOT belong in customer service. I’m at my branch now trying to get this handled, and if I am charged an overdraft fee, I’ll be taking my business elsewhere.
SahiSachin - A issue with fund transfer
This is a great app. It's designed so meticulously that I would like to congratulate the development team of BoA. However, since last few months I’m not able to do funds transfer to a payee registered with bank of america account number. Everything goes fine until the step where it says that enter the safe passcode sent to your mobile number to complete the transfer but it never sends the safe passcode and the transfer can’t be completed. I called the support team and the agent told me that using the mobile app you can transfer funds to recipient registered with mobile or email only. It can’t be transferred to a recipient registered with bank account number. This was all working for last 3 years and now it’s stopped. I don’t have any communication from the bank about this neither it gives such information while initiating the transfer from the mobile app. The same works well from the desktop website or from mobile website. I don’t understand why it has been blocked in the App without any appropriate communication. Hopefully, someone in customer care team looks at this and resolves the issue.
mmcoka - Happy with App
I like the convenience of the mobile App. Especially when I don’t want to go out to Deposit a check. Now if you could only dispense money from my phone !!
Customer service is as the previous reviewer claims - but no different from any other bank or business. It would be so innovative if a business took the lead and stated to their customers that they would provide THE BEST customer service and actually have a real person answering the phone when you call. People usually call with a specific problem or question that is NEVER included in the phone prompts. I just want to speak to someone right away because i know what my issue is and if I can TELL someone right away it would save a lot of time and aggravation for both parties. Just think of how happy your customers would be. And happy customers mean happy employees. It is a WIN WiN compromise.
Thanks for giving me time and place to speak my mind.
PS. I still do like the mobile APP!!
joneschristopherd - This is my bank, but I need to know more.
Bank of America is my bank. I’m very proud to have my accounts in there at this bank, but this app does need some improvements. The first improvement that I would say is that it needs to make sure that he has an in-house budgeting system. The budgeting system that is used by Bank of America is to me outsourced, and it’s something that I think needs to be more in-house than something they used to second a.m. I also think that the checks need to be processed a lot faster when you snap A picture of it. Waiting anywhere from 3 to 5 days seem ridiculous in this age of instant. I think that something that needs to be improved. Overall, I do like this app. It’s one of the better banking app set out there, and it’s one of the apps that I actually will put together a digital assistant for you so that you can actually figure out what you’re doing. Overall download the app but make sure that you hold this bank accountable for keeping up to speed with the latest advancements.
bri127001 - Pretty but no reliable functionality.
Also gets glitchy. Can’t reset pw fully with it syncing to the actual BoA site. Several times over past months. Have to log into browser. Delete old app. Reinstall new. 45 minutes of tech support and guy got offended when I told him maybe to outsource so new developers so BoA can have a banking app that actually reliably works.
@ MIke: yes, of course I tried using the touch ID but that only worked for about 3 days and then no longer (?). I DID try to reset the pw via the app- several times with rebooting included. Although it looked like it took the pw & I received the text key, etc... it did not store the new pw. Every time I went to log in, even when pw reset from tech support, it took me to the enter acct # /ssn page. When on browser site, I tried using the new pw that I created and it didn’t take saying had to be different. Obviously the app synced with BoA on some level however nothing, again, worked in the app. With over 17+ yrs in wireless/global regulatory type approval, I am not a newbie re: proper app functionality. You guys should really FIX the bugs in these apps because it’s creating a wretched experience for small business owners like myself.
Jeyshaw - No due date change?
I think it’s a little dated to think you can’t change your due date with the app. Shockingly enough you can’t even do this in the online account. They make you call there customer service line for this. I hope BOA crawls out from the Stone Age. The app and he o line banking portal seem outdated. The “payment due” notification doesn’t communicate with whether you already paid the bill and if can scare you when you say “past due” in the reminder section when really you just didn’t do the extra step to mark it as completed. Also I’m noticing almost all banks now offer a customer loyalty for making on-time payments and such to allow customers to apply for a credit line increase without a hard pull. Many of the other banks use a soft pull as if you yourself are checking your free FICO if they really want to look at your credit but even that is very rare most companies base it on good account history and customer loyalty. Just waiting for BOA to catch up with their competition. Hopefully someone with authority sees this review and makes a difference to bring the company to the competitive playing field
Ian Bakar - “Honey, I Ruined the Bank of American App”
BofA you’ve created a monster. Erica is a nuisance. This app doesn’t need its personal Siri. The worst part is, you can’t turn her presence on the screen off even after you “unenroll” in her; that is, I didn’t enroll, but BofA did for me. This is a gimmick and has only surface value. It looks good and glitzy on the functionalities list, but serves no benefit to the end user. The app is great apait’s easy enough to navigate as it is; the “digital assistant” trend is a rapidly-dying trend. Let’s hang them up. Capital One is putting BofA to shame by their unnerving support for the Capitals Stanley Cup campaign this year. Let’s not mention their inhumane interest rates here I guess 😏😬. Also WHY WHY WHY is there no option to turn off the equally irrelevant and absurdly persistent “for your security,...inactivity” notification!!!! ITS 2018. PLEASE. The goal is to create things that save us time, not waste it. After all, time is the most valuable thing a person can respect for another.
Normanlovedme - Longtime Customer says Bank of America is awesome
I have banked with BofA for many years. I bank with a competitor bank as well. BofA stands out as the clear customer service winner. I took off one star for the older technology with my credit card. Every other card I have can be locked online by me for any reason. Only Bank of America will not give me that feature. When I tried to address the issue with the card representative I was given a bogus excuse. Bank of America should learn that there is no excuse to not provide their customers with this type of convenience and that the other cards have better technology the more control that you put in the customers hands the better the product will be liked and accepted and secure. I neglected my BofA cards and elected to use other cards because I have to be much more careful with them being that the only option is just shut down my BofA debit card and all the rest of my credit cards just to lock down one card so that I can investigate a charge.
Ivan Nepomnyashchikh - Could you make it faster please?
It’s pretty slow on my 2017 iPhone SE. Everything is slow: launching the app, authorization, working in the app. I activated push notifications to follow my balance - the thing appeared to be inconvenient. It keeps sending me notifications every day but I want to be notified only when money is set to be withdrawn from my account. And again, any time I get a notification an annoying little red circle appears next to the app’s icon. To get rid of it I need to go to the app and “read” the notification in it which is an annoying thing to do every day because the app is so slow. There is a huge list of options when you are setting up push notifications. Many of them are not intelligible. This list needs to be redone: it needs to be brief and include only understandable and necessary options.
The good thing about the app is the AI helper (I think they call it Emma) which they introduced recently. It is extremely helpful. It’s fast and really does what I ask it to do.
I also don’t like the design, but it might be subjective though ...
Hogansville MKW - Greatest app ever!!!
I just hate how you'll over draw by only a dollar or two on Wednesday, and on Thursday they charge your account an overdraft fee of almost forty dollars, and my check goes in on Friday morning at 2 am...?
What's up with this Bank of America?
Y'all are robbing the little man, who lives pay check to pay check, just so y'all's executives can make big bonus checks at the end of the year!!! I think we need to sue again and get some of our money back! I called and told y'all the situation, where I wasn't gonna be able to feed my two babies until Friday and it would be a burden on us because I'm a single father of two and all I got was sorry sir!!! I have only asked twice in the past 8 years and they wouldn't help me. I know it's my fault, but a decent Bank and decent people would have helped a person down on his luck. But all that said it's still an excellent app, just don't expect no compassion from these people.
UserSince1984 - terrible App !!!!!
Every single time I have to use the App it just feels like a headache: 1.) They offer account balance without opening the App, but since the fingerprint login auto loads, you don’t even get the chance to tap the balance button. Dear App development team, just look at the App from Chase Bank, how elegantly they do that. 2.) The Alarms within the App are annoying.I just activated it because I want certain notifications on my lock screen, but within the App you are forced to go to a certain alarm area in order to make the App badges disappear. Pure nonsense. 3.) The App is completely overloaded with all kind of stuff, like promotions for BofA customers from other companies. And all that in the main area. This way the App looks like a website from 1998. With that said I want to point out that the App has ZERO elegance, ZERO smooth and intuitive moving around and ZERO nice design. 4.) There is no possibility to log out of the App from any area in the App, you have to go back multiple pages to the main screen in order to log out. When you finally tap log out a window pops up asking: “Do you really want to log out?” That’s so Microsoft OS !! 5.) in short: terrible app !!!
BEACHGOER:) - Simple?, Not all features r available
Paying bills, transferring money is very easy to do:), but sometimes I want to be able to get ?’s answered.. that is not so easy. U can’t always find the answers on here.. so then u have to call a rep, that is awful. Usually after a few transfers a hang up, them calling u back because u don’t want to wait on hold for 20 min?, then u get hung up on again. Then to get something fixed u have to go to a branch office. So?. Mobile banking is good for basic stuff.
Also, I feel like when u transfer money? U should have the option to cancel it for up to 24 hours?? There r way to many scams going on & how is a person to protect themselves? The bank doesn’t protect us? Neither does Zelle,
I found out today that this company or person that I thought I was getting a puppy from? I got in touch with the real Co & we spoke, she said that these people did this to them last year?? There websites were shut down she thought??
But I let her know they were up & going again??
It’s sad that the government can’t do anything??
Roberto Mas - Keeps locking my account
I’ve been a faithful customer for 16 years and have never had the amount of problems with the app that I’m having now. My account keeps locking when I try to authenticate. I walk through the steps to unlock and then it puts me right back in the same loop. The only way to resolve is to call the 800 # and get a temporary passcode (thankfully that process works).
After multiple failures, it would appear that it is locking the account / looking for the account details for the first account in alphabetical order (which happens to be a custodial account with my daughter) vs what I expected to be my primary account. I wouldn’t have known this without my account getting locked multiple times and an email stating my account had been locked on my daughters account. Resolution: Let me select the account details I want to provide to unlock my account (which I’m still unsure as to why it is locking). Here’s the user story all written out for you: As a BofA mobile user, I want the ability to select which account details to use to unlock my password so I can use the mobile app. Bonus points if you can fix the bug that keeps locking my account.
Help me help you. I’m happy to walk through the scenario with your product team and get to a resolution for all. I’m ready to give you a five star review if we can solve this. Right now my mobile experience is a one star :(
Nana's BabesHunter_Hailey - Amazing Wonderful Customer Service
I have been with Bank Of America For over 10 years. I have always gotten the best service from the bank tellers to Customer Aervice on the phone It doesn’t matter whether it’s first thing in the morning or five minutes before y’all close they are there to help and will do whatever it takes to make their customer happy. I wish y’all hadn’t closed all the drive thru cause it’s so much more convenient especially for people like myself who are in wheelchairs cause sometime when I go to the bank there’s no handicap parking and I have to wait till the people come out before I can park and go in the drive thru were Extremely Convenient but that’s my only complaint I Love all the other things about My Bank Of America Keep up the Amazing Customer Service That We the Customers have grown to Love.
PS: if this gets to the right CEO OR Person in control would Consider putting the drive thru back
bank amie - Overall love the app
I love the app and am on it practically every day. The information is posted quickly and so love the deposit feature. My only wish is that the Bank review and update the 90-day average on a daily basis in connection with the various levels. I deposited $20,000 upon receiving a letter that my status was in jeopardy and it literally took more than two months for the website to update my three-month look back period. I was only about $3000 short of the $100k threshold, and if you’re going to send a letter threatening my platinum status, you darn well be calculating and updating the average on a daily basis. Finally, after checking the app each day for more than 2 months, I called the customer support line and they were able to assure me that the Bank knew I had exceeded the threshold and my status was safe. Not a good way to treat your supposed best customers. But other than that, the website is awesome.
vmputman - Love the App!!
I won’t bank anywhere else simply because of this app. It is so easy to use. I can see all of my accounts very quickly, and move money to where I need it in a snap. My favorite feature is categories can be made within an account, so you can set money aside for a vacation or whatever inside an existing account. And I can see how close I am to that goal by setting up my goal amount. Extremely useful. The newest update, the dashboard, allows me to see everything from my account balances my to credit score and how I am doing with my spending all at a glance. BOA is always coming out with new updates for this app and adding new features all the time. The only thing is setting up automatic payments I do through my computer, but that takes no time at all. BOA really offers so many things to help you manage your money better, and this app is the best tool for that I have ever seen. Thank you BOA!!
sulsul35 - Good but one request
This app is good, I do standard things on it like transfer between accounts and check my balance. No problems. However, I hate the “Alerts” button is at the top left of the screen. When I click on one of my accounts and go back, you click the arrow on the top left to go back to the main screen. Many times I click the arrow more than once because the screen is not sensitive for some reason, and I end up clicking the alerts button. That button takes me to a different screen that I have to cancel each time, which a pop up comes up to confirm, and then I have to use the arrow AGAIN to go back to the main screen. This happens several times when I use the app and it drives me crazy. Either move the button to a different location on the screen OR just make it so I can go back in 1 click versus 3 clicks. I simply don’t want alerts on my phone.
learn to be happy - Worst ever.
To add to the worst review. Let’s not mention that they have taken away all Drive-through and have cut down on the amount of tellers which no matter what time of the day you go there is always a line and wait time is almost 30 minutes. Only reason why I stay is because my mortgage loan is with them and until it’s payed off next year I will surely be moving to another bank myself. The color is already helping the managers a miserable there is no personality smiles greetings no nothing they are definitely miserable at their job. And states constantly being made go in there to pay my credit card bill they end up paying my mortgage with my money then my credit card gets put on hold until they can fix the problem which is taking about a week or so they’ve done this on numerous occasions I hate this bank!!!! I feel bad for the elderly people that now have to stand in line and wait 30 minutes to get to a teller because they can’t go through drive-through because there are not any more seriously what are you people thinking this bank only want you to move to forgetting the mobile app or their ATMs. WORST BANK EVER!!!!!
Alecpick - Wonderful
I appreciate how user friendly the site is and how if you just take your time and read all the tabs on each page you really can do just about everything you need banking wise other than cold hard cash being put in your hand. At first I thought the app wasn’t able to help me with questions I had and frankly I couldn’t navigate through the app because I was in such a hurry and just angry that I couldn’t have everything I wanted at that second. So I called the bank and laid into the rep about how this app is this and that and once I calmed down she asked me what I was looking for. I told her and she seriously said, “do you see on your homepage after you sign in there are 4 tabs at the bottom that say...” I stopped her mid sentence and said, “ok, my bad! If I had only looked, eh I’m sorry for being rude.” It was, everything is, right in your face if you just look. I love the app, I would be lost without it!
C Rie - Great app, terrible bank
This app is so useful for mobile checks and transferring money. So I am willing to admit that they did a great job with that...
But I just came here in hopes that BoA would see my comment. BoA- you are thieves. Stop taking my money every month. Why is it fair to charge low-income account holders a $12 monthly fee just to put their money in your bank? If I was rich I wouldn’t have to pay? Guess what- I don’t live in America currently so my paychecks go to a different bank. I have to pay student loans back in the USA which means I get to enjoy sending money to my BoA account every few months. But I guess that isn’t enough for you turds, because you steal my $12 every month. I would happily leave BoA and sign up with a better bank, but living abroad makes that difficult to do, though I plan on it next time I’m home. You guys took hundreds of dollars from my friend who moved to Korea before you started charging (she had two separate accounts and hadn’t been checking them). And yet- people with over $1500 get off free. What are you, a reverse Robin Hood? Get f**cked. Anyway, nice app, kudos to the developers. I hope you don’t charge them monthly fees as well.
PakiCop - Great app great bank
Been with Bank of America since last 15 years and in that 15 years I have been with many other banks including capital one ( worst of all) also Wells Fargo and a small bank here in Texas called Wallis state bank but out of all I have really gotten service and professional banking only by Bank of America they never let me down yes saw some reviews about their banking centers and tellers being really moving slow which I have seen also but still who needs them when they got state of the art Atm machines that you can deposit cash and do other money service business on actually I prefer them over tellers . Also I have have other services with them which were also really great including mortgages of my 3 properties and several credit cards and as far I can recall never had any issue with any of them either . Highly recommended bank and also this app
vbros9 - Needs Better Notification Options!
Bank of America is great and they’re cash back rewards credit card has been awesome. BUT why can’t I receive a notification the instant my credit card is used like my Discover or Capital One card?? This seems like a pretty common function and can definitely help users detect fraudulent charges as I may or may not remember what I have purchased a few days down the road when the charges post. Please add this ability to the app! That would be amazing.
Aside from that my only other quarrel is that sometimes when I pay my bill there will still be a notification online that says my ebill needs to be paid, if I don’t mark it paid it just sticks around and will even show as being “late”. That always gives me a heart attack so if you could fix that as well that would be great.
Overall good app, just needs a little more simplicity with bill notifications and instantaneous charge notifications added and this would easily be a 5 star app in my point of view. Those would be huge customer experience additions!
Great "File Folder" app - Bad review for a good bank
I’ve been with Bank of America since graduating high school. It’s a good service for mobile banking and feels seamless and secure. I’m writing this review because I find a problem with adding my international number in this app.
I have investing accounts that I can’t securely verify using my phone number and Bank of America because the BOA app doesn’t allow the input or use of international numbers. While I’m overseas, all of my money is stuck in an account I can’t change because it requires verification with the use of an American type phone number. This problem cuts the usefulness of this app in half, making it less mobile. Not even the actual company accepts international numbers.
I would really like this changed. I have to buy a new phone from an American provider while in Europe in order to connect my BOA account with iPhone apps. Luckily, iPhone is helpful with passwords. Otherwise, most people might find this app very useful.
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Irishmiken - Living in Canada
I’m living in Canada so I will have transactions in Canada more often so you need not call on any transactions in Canada or the United States .
Dean(o) - BAM
Everything is at a glance and easy to do!
turquessa - Works beautifully in Canada
Great app; easy to navigate and operate. Have never had a problem using it. Very straightforward. The quick fingerprint sign in is a bonus.
Gillkaram - Seriously
RebirthWay - My comments
Easy to use and effective.
NenskyB - App works fine
I’ve been using the BoA mobile app for a while and it adequately caters to all my needs. I really like the time feature as the app greets me when I open it regardless of where I am in the world. Highly recommend especially if you don’t reside in USA.
gulf sand - JM
Excellent bank to deal with and bank online.
Generalgman - App use to work fine. Not any more.
This app worked flawless for a long time until the last few updates. Now it grinds away trying go load pages, freezes and gets stuck in screens. Horrible now. Went back to my laptop and flawless banking.
abagales - Confusing web site.
I am a Canadian and deal with several Canadian banks and all of them have sites that are easy to navigate. Your bank of America site is frustrating to say the least.
MayaSubee - Online banking question
Good service when I called
000HD - Almost the best
Pretty good UI - wish there was a dark theme.
Also, no need to provide extant notification for inactivity sign out.
2018 GLC - Excellent
Excellent bank and staff very friendly and helpful
Quantum Chris - NOTIFICATION FOR TRANSACTIONS POSTING, not purchase
Why do you send me a push notification for a transaction postin to the account vs an actual purchase???? Most banks do it the other way, when it’s important. Instead I get annoying pushes early in the morning and I get paranoid, who’s using my card???
Also, do not like the new fluff flat, blah look. Prefer previous version.
jpg50 - Can’t use
I have this app installed on my iPhone 7+. It used to work well on the bell network in Canada, now I can’t open the app, keeps asking me to re-try over and over and over. Why do telecom companies put a wall up so we can’t download apps from the US store if u have US credit cards and so on. Very annoying.
Chérissiez - Travelling option
Will travel in Arizona soon and cannot find where to enter information.
boukedjar - The best bank for me
فى حب الرسول - Easy and secure
Thank you BOA i really enjoy the features for online banking. Was hesitating in the beginning but found out the simplicity and security.
fadinice - Easy and best
Thanks for making every step easy and explainable.
Mterner10 - Not upgrading
For the last month every time i invoke this app i am
agreeing to upgrade it but, next time this request repeats
When will this stop?
mihmho - Transfer
Naiza7 - Good
Good nice applications
Argyle66 - Easy to use
Great App and easy to use for day to day banking
likibet - Lilibet
Thee Mr C. - Bank of America App
Love it.. easy to use
Signe2016 - New format
I am not very happy with the new layout. It feels more like an advertising format for other companies then an app to do my banking.
RYT57 - My favorite personnel bank
BOA is an excellent service for retail banking didn’t try their corporate service yet looking forward to have a business account with them soon
Olguita Ven - Reseña
Fácil de usar, genera alertas de seguridad a tiempo, ofrece diversas opciones de modalidad de pago y depósito para los clientes, al igual que el monto mínimo a mantener en cuenta para no pagar fees mensuales
akb1969 - Easy to use
User friendly app. I do all my banking on the app.
Keisha-xo - Recommend if you work across the border
Works great for Canadians !
Comingalong - Easy to Use -good functionality but
Only sends out text notification to US phone numbers. I wish it would work with CDN phone numbers as well.
Overall an excellent APP.
BeachPebble - Best Banking App
Full featured. You can do almost anything banking related in-app. Well designed and thought out.
screwdrvier - Excellent
So glad this works in Canada, makes my life and pocket book so easy.
eyad2018 - Outstanding app
Outstanding app from Bank of America
Bansheebugle - Re: Beat Banking App!
BOA has by far the best app for security, alerts and service when in doubt or a dubious transaction! Keep it up guys!
hdhdjdjddbjdkdndndmd - great navigation
easy to use, never cashes, very interactive app
arinku123 - Mobile banking
It's easy to use and makes working comfortable no matter where I am.
Very compatiable to my phone.
I like the app.
3amaria - Great app not always available
I’ve been encountering an issue whenever I try to log into the app without wifi. It’s been happening for months, it says “Network Unavailable” when I have perfect internet. It makes no sense to have an app on my phone if I can’t use it on the go
GA55ER - Clear
The app is clear and easy to use on a phone. Loads fast and is functional.
banklogic - Unclear
Totally opaque app; seems you need a lot of trial and error to figure out what buttons to press to get what you want. Seems to have been set up by a drunken person, no order or logic.
Min Myo - Excellent customer services
BOA is the best bank that I have ever had. Customer service is always there when I need it . Always monitoring the my bank account and credit / debit
ksefiani - Very customer friendly
Layyah.Nadeem - Excellent App
Good features , easy to use , fast and reliable,I love BofA.
Dannidasilva - Great app
Works perfectly. Simple layout. Alerts are great!
Ilustrado2008 - So far pretty good!
Few problems thus far, and fairly easy to use.
Winman31 - Bank of America
Excellent, easy to use app
Jkflipflops - Very fluid/fast, and great user experience
Zz James - App doesn't work
Your bank app doesn't work outside of the United States!!!
Not Good At All!!!
Jesse Johl - Doesn't work in Canada
Can't download app and if you can it won't work properly
Works great in USA
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StuFreemon - Best Online Banking App
I have been with Bank of America for about 35 years, since they were a North Carolina National Bank (NCNB).
They were one of the first banks to offer online banking and, when smart phones came to market, they were one of the first to offer a mobile app. The desktop version and the iOS mobile version are both still incredibly easy to navigate and are both have a very user friendly interface. I bank with BofA and with a local credit union as well and, while my credit union has a great and easy to use website, their mobile version is not a easy to navigate as BofA’s mobile site and my credit union does not offer a standalone app. I like both institutions for different reasons. One of the reasons I like Bank of America is because their app works flawlessly for me and allows me to do so much without ever having to step foot into a branch unless I absolutely need to.
Noanswersaccepted - Online & bank Lobby
Mobile banking can be very convenient especially if in a hurry or before or after hours. It there are something’s for which lobby banking is much more efficient or supplies services mobile or at the ATM just doesn’t cover. Please don’t close your lobbies & teller windows as many banks are. My sister just changed banks after 40 years because her bank had so few to no tellers to go to a bank which had Terri lie top management but tellers in the bank. Last time I went into the bank. There was the hello person at the front. Then another hello person came up from the bank to be sure everyone was on her list & what the needed. There were NO TELLERS. For about ten minutes by which time there were 8 people in line behind me. You haven’t lowered costs so I don’t get why your customers have to do the jobs previously done by bank personnel.
hockeychick0207 - Very Helpful-Lost Card
I assumed I would have this app just to check my balance now and then. I traveled out of town a week ago and I lost my debit card in a parking lot. When I realized it was lost I pulled out the app and flipped a switch to disable the card so that it would not be usable. Anything already scheduled as an auto debit would go through fine but no one could use the card if they found it. When the store where I lost it could not find it I touched another app button and reported my card lost. It immediately presented me with a list of charges so I could verify that they were mine. It told me a new plastic card was on the way and even set up a digital copy of the new card in my Apple Pay. So within a few seconds I was back in business. I think that is a great value. You may not need it often but when you do it's very comforting to have it work so well.
Surething2016 - “No name” mobile app user
I’ve been with BofA since I was 17 years old. I am now 61 years old and a lot of changes have been made throughout the years. Firstly. The Versatel machine is now referred to as the ATM machine. Then came the mobile app that does not greet or address me the way I want. I called Bank of America to see if I could fix this issue, instead of empathy they felt it was not a big concern and eventually removed the name entirely!!! Now they have removed free features and have imposed fees or balances requirements upon just about every service they offer. No “grandfather clause” or “loyalty features” everybody is shoved into one or two sizes for All. The fact that they have the most convenient locations than any other bank, is why I’ve stayed. What frustrates me is a simple name correction was dismissed, I am a senior who has been with BofA for 44 years, asking for a little respect with my name. Bank of America and the mobile app department turned a deaf hear to me.
Upset in South Dade - Back to the Dark Ages not having DriveThru
I remember a TV commercial about service on airplanes when I was a child. Passengers in the back were sitting with chickens in cages and people wearing work clothes and chewing tobacco. People in first class were asking the flight attendant to “peel me a grape”. The airline explained that they had first class on all their flights for everyone.
Unfortunately BOA has removed drive-through service for its customers in South Florida. My husband who had major back surgery cannot stand in lines, let alone walk across the parking lot, climb up stairs, and then stand In a line of 10 people with two counter clerks working. It really is second rate or third rate service. When you ask one of the suits walking by for more help — they invariably sniff at you and/or say “look I’ve opened another clerk for you…” As they continue on their way with their nose held high.
I have had my family all move at least one account to BOA, so that we could work together financially, however, I now have to make all the deposits and transactions since my husband cannot negotiate without the drive-through.
We are looking for other options. That is unfortunate. Please reconsider your drive-through service. Do not go back to the dark ages. And in the meantime don’t make us wait to get service at your counters. It is so Third World.
Migtoe - Big empty spaces with not enough help
With banks trying hard to get or retain your banking needs, Bank of America seems to be n a losing course. The bank in my town has a huge space with not enough help. Many do their banking at lunch hour it seems that is also the time the tellers take their lunch too. So the wait time is to long. Frustrating seeing 2-4 employees trying to service us the customers in such a stressful time of day to get this done and have our own lunch. As the previous review stated many of the employees at the retail side of Bank of America seem not happy to to be working there. That is the first item for those in the BIG Offices need to deal with. Work environment and customer service. It is very irritating to always here a sales pitch when trying the walk up to a teller. Maybe that can be done with a greeter.
Listen to the street. Not someone sitting in a tower office.
ypaolamg - Simple actions require lots of navigation
I've had this app for months. It's the only way I access my BofA account, and I dread when I have to use it. I have other banking apps whefe everything is easy to find and readily available.
The most upsetting thing for me is accessing my Last Statement Balance. In other apps, like Discover, the balance is right on the homescreen and I immediately know what I have to pay and by what date. On the BofA app, I have to take several steps to access the same information. I usually have to manually pull up my last card statement or try to decipher how much I owe for the month vs my current balance.
The app does have a customization option, but it doesn't allow me to change the USELESS minimum balance amount to my actual statement balance. It only lets me change what sections I see (Alerts, Balances, etc.). I'm not interested in paying the minimum balance only, so don't show it to me instead of the more USEFUL information. it would make it easier to make my payments as with the other financial apps I have.
mapsaid - Bank of America Mobile App
When the last major change occurred, things started getting more complicated. I could not find the link to set up my e-bills and I was making wrong amount payments sometimes because I did not get paper statements and was overrun with emails! Finally I got a tech to go over it with me on the phone and this time he told me that I now have to go to my computer to do this. There is no field for e-bill set up on the mobile app. Other than these little quirks, it works like a charm. Customers are more in need of a fully functioning mobile app as we are not even on a computer as frequently as we used to be. We need to get these type of things done on the move when they become a problem or we forget to get on the computer and fix it. Then when it happens again, we become irritated at ourselves and this mobile app!
FNIP4 - Thank you for not destroying a great app
I have been using the Bank of America mobile app strictly for deposits and transfers for a while now. it has saved me tons of time depositing checks which was previously completed at ATM’s or rarely at the counter. that said my comments are based solely on check deposits.
today i was in a rush to deposit checks and come to find out that the interface on the BoA Mobile Banking app had changed. to my surprise it was a nice change and still incredibly easy to use, i didn't skip a beat getting checks deposited. this is a big deal to me as lately when apps are updated/changed these developers loose their minds and completely destroy what was a perfectly functioning app just to make it look different, for what, who the hell knows.
thank you BoA for keeping the functionality nearly the same and simply intuitive.
IPad and Galaxy S5 - Love the app!
I've been with BofA since 2003 and I've always loved them. I love the app and it's convenience. I love being able to sign in with my finger print, using the check deposit feature is awesome, and I love how easy it is to send money. I don't use the bill pay feature often because I still go to the websites of the companies. There's no particular reason for that and I've used it before, I just hadn't had the time to set it up. I'm not really sure about Erica because normally I'm in places that I don't want my banking info verbalized. I've read a lot of the bad reviews and I really think these are the exceptions and not the norms. My husband and I both use the app and it works well for us. We've kept our accounts even though all the branches near us are closed. Overall, I think BofA made a good product and I wish much success in the future!
Iycy - Really is a time saver and ecologically I love it
I use this app every day. I have every alert set up that you provide. I feel safe knowing if someone accesses any of our accts that I will be notified almost right away. I would like some way to cancel a recurring draft. I contributed to a charity last year, and due to some medical and family issues I would like the automatic withdrawal to be stopped. I have tried to contact said charity but no response and the deduction keeps coming out. Any way to stop it? My card was changed but they still have managed to take my money. Thank you for a great app. Saves me lots of time and saves the trees. Also thanks for keeping an eye out for we customers. I really appreciate you watching for fraud and demanding verification when you suspect foul play. It’s sometimes just a smidge frustrating but no where near the devastation that would horrify us if someone were to get into our meager funds. Well done !!!!
TopR3views - Just better than a flaming pile of garbage
This app would be great if a few of the most basic functions actually worked. Once I tried to change my address after moving, and it seemed to work. Some time later I ordered a new card, but a week after doing so it still had not arrived. Before I had a chance to call and ask if there had been some delay, my previous landlord called and said she had some mail for me to pick up, including mail from the bank. As it turns out, my new card had been sent to my old address, and when I went back into the app I found that the new address I had changed back to my old one.
I’ve also had difficulties changing my email addresses and phone numbers. Don’t even bother with automatic bill pay because it won’t work and you’ll miss payments (believe it or not, people don’t like that explanation). I haven’t been with another bank so I’m not sure if their apps are any better, but I’m about one bad day and another aggravating BofA app experience away from leaving them forever.
sangarita71 - Crap bank. Crap app
Been a bank customer since I was a teenager and the only thing keeping me from changing is al my linked accounts. Thankfully I have time now in quarantine.
The most disastrous change was the ridiculous bill pay thing they did when they got rid of the direct credit card payment. It’s opaque, you can’t see your balance or as you’re gonna pay. This seems by design when you consider all the other means they discourage you having a grasp of your spending (don’t want to hear it about that crap budgeting tool). You have to have an amount set in mind when you’re gonna pay cause you have to go to another part of the app to pay your credit card bill. They only show you a months worth of transactions for whatever reason. And if you want to see your interest charged, you have to scroll to the bottom of the page and open a pdf of your statement. Again seems by design.
Not only user unfriendly, but it seems to make it as hard as possible to have a good, transparent sense of your accounts. Ridiculous from one of America’s biggest banks.
A1Mouse - I love using this app. So user friendly !!!
I enjoy using this app. It is secure and user friendly. I do not have trouble depositing checks and transferring funds. I love how fellow BoA customers can send me money electronically by just having my cellphone number and email address. Likewise, when I need to send money to them.
I also love to pay my bills through this app. I can do it anywhere I am with ease. It relieves me of stress and worry beating due dates.
I recommend the use of this mobile app to my friends to make them experience its convenience.
I hope someday the mobile app developer can create an alert feature that I can manually set on Bill Pay to remind me when a certain bill is due just like the daily balance and account activity. Bank sends notifications through email but it would be better if it could be sent through the app.
rayclare96 - I think it’s good
I don’t know much about banking and my accounts with BofA are pretty standard so this review is just the app from an average Joe’s perspective. I think the app is really nice and easy to use and I’ve been able to intuitively figure out everything I need from it. I love how easy it is to lock and unlock your card if you misplace it and overall the app seems pretty user-friendly from what I can tell. Again, I have zero banking knowledge and I’ve been able to use the app for everything I need so I guess that means it’s achieving its purpose. I’ve had some terrible experiences with BofA in the past, but this app seems to be something they got right. Just wanna make clear I’m not a bot because some of these reviews act like this banking app is singlehandedly solving global poverty and ending wars. It’s not doing that, and BofA isn’t a god, but the app is pretty good.
qam - I love this app with 2 wishes
I never have problems and the mobile deposit feature always goes in the next day and will catch any unforeseen charges when made. 2 wishes I want for this app. 1 the ability to turn off recurring payments in the “turn off card mode” and 2, the ability to deposit cash - I live 50 miles from the nearest BofA but keep BofA as my main bank because I have been with them as my first (and only banking institution) since 1982 C&S (Citizens & Southern) of Atlanta. Most of the time I live 50-60 miles north of Atlanta but travel for work in cities o. The east and west coast making Bank of America convenient.
PS to BE SCHALL’s review... this is about the app, not about your customer service problem. I suggest you write ( and check your grammar possibly due to a hastily written review) to BofA directly. The is for the APP. Sorry dude. Just had to call it out.
Uppy Dave - Was the Best banking app
Thanks for taking a good thing and ruining it ! Nothing works like before. Paying bills you need to take steps first you can set a date to pay it so you know when the money is gone ? Big deal ! What about transferring money ? Taking from 1 bank of america account to another it’s been 24 hours I still haven’t seen the transfer yet I saw the money leave the 1 account and it’s still not in my other account yet? This never happened before this new app ? This new version? It’s no good in my opinion. I think you ruined the app I think you lost my trust in your abilities to take care of bill paying . Why you changed a good thing I’ll never know ? I guess I’ll have to pay my bills online now because I lost trust with this app. Zero stars would be my rating or maybe a half star if it were possible
Castaway girl - Love this app but....
Love the app for all my banking needs except I had to open a second account so I can pay bills by check from the app. If you send a check it doesn't automatically deduct the funds from from the account until the check is cashed. So then I'm required to remember to mentally deduct the amount from my balance or keep a separate written check register.....with mail time and a delay in cashing this could be a week or more. It defeats the purpose of having it all in an app if I need to keep a separate written check register. Now I'm paying maintenance fees for two accounts....one account I move the funds into then send the check so I know what's really available in my main account. It would be great if as soon as you request the check to go out the funds are deducted from the total and then when the check is cashed a check mark appeared when you viewed the transaction.
Carl1350 - Horrible Bill Pay feature
I find it amazing that it so difficult to pay a credit card bill, and that the the Bill Pay feature integrates so poorly with the rest of the app.
(1) When I’m looking at the Credit Card, there is a Pay Bill button. If you click it, it tells you to go into the Pay Bills section and add the credit card as a payee. So I go to the Pay Bills section, and sure enough it’s already there and set up completely.
(2) In the Pay Bills section, there is no option to add external Pay From accounts. You have to do it from a computer.
(3) From the Pay Bills section, if you select your BoA credit card, there is no information available about your balance. It doesn’t tell you the minimum payment, balance from last bill, or current total. It’s just a blank field for you to type in numbers. So you need to cancel the payment, navigate back to the credit card section, write down the balance and due date info, and navigate back to Pay Bills.
(4) From the credit card section, it doesn’t display your statement balance or minimum payment. You have to navigate to Statements, and scroll through the PDF to find that info.
(5) Oh, and when you’ve finally navigated all of this to pay your bill, there is no review and confirm screen. Once you click Pay, you’re committed.
Two stars because despite the poor design, and stops at my computer to configure everything, it does eventually work.
Boygirl08 - Fix your app
UPDATE: this app is still not fixed. You still do not get mobile notifications. The response from the developer is to use online banking. WHY HAVE A MOBILE BANKING APP IF THE DEVELOPERS ARE TELLING YOU TO USE THE ONLINE BANKING!!! The mobile app to do mobile banking is for convenience. Logging into a computer is not convenient. I’m really unhappy with how you are fixing this problem.
I love how so many people have complained about the same thing and the developers of this once fine app have done NOTHING TO FIX IT. You guys are fantastic.
I have had this app for years and it was great until November 2017 when I stopped receiving push notifications on my phone. I have spent hours on the phone with customer service and in the bank trying to fix the issue. I even went to Apple to see if they could see why the BOA app wasn’t even showing up in notification settings. This affects my banking because I rely on these daily notifications on my accounts. After banking this way for years, you have really messed up the app and my banking. YOU NEED TO FIX THIS ASAP!!!!
Mike_Fla - Works Well For Me..
Wow, read several real negative reviews for this app. I guess I must be one of the “lucky” ones and don’t have any issues with this app. I use it quite often for quite a while now. So far haven’t had any of the issues that I read. I use it for transfers, for ATM withdrawals and have not had any issues. Hopefully will continue to have none. I just used it a few weeks ago to transfer funds to another BOA account at a store and within minutes he received the money and I received confirmation of the transfer. It literally took a few minutes for it to be completed. I do agree somewhat about “Erica” is a little annoying but was easy to turn off. The bottom line I found is if you following instructions as to what you want to do, the app works perfectly every time.. at least so far for me.
@pelicanfight - Partly cancerous but mostly good.
This would be an incredible 5 star app if not for two pretty aggravating things.
- You can’t access all the options for bill pay that you can on the main site, making that section pretty useless. Might as well disable it.
- Cardless ATM withdrawals work pretty much never. It worked the first time without any issues, every single time since then it has flagged it as fraud requiring me to call in and try again. The fraud alerts don’t come back in time to verify if you don’t call, and you get flagged again next time you use it. In my most recent attempt to use it, I had to call in to fraud (as usual) but they could not even correct the issue. I was even at my local branch where my account resides. Look at that sketchy guy trying to access his own cash! Better block him! Why even bother leaving the feature enabled? It’s utterly pointless.
Now in debt for 2 years - Good but Ain’t What She Use To Be
Mobile Deposit ***** five stars. Finger print logins ***** another five star item. Concise account analysis on the main page ***** five stars again.
The not so good.
Countless minutia on almost every other page. So much needless distraction that I hate to have to go beyond the main page.
It seems that every other section requires a different action to go back to the last page or forward to the next page.
Countless minutia on almost every other page. So much needless distraction.
Not having the capability to do all of the things on the mobile app that are available on the online version. I mean Hey, if you can load and view the entire website on a smart phone why can’t You place the same features on the app? It gets frustrating to have to open the website in another browser in order to modify the billpay features.
Countless minutia on almost every other page. So much needless distraction!
Advertising banners and offers for service that shouldn’t be part of a worksite, after all we’re here for our business, which you already have.
Countless minutia on almost every other page. So much needless distraction. All of this unnecessary stuff only slows down the loading time to the point where the app fails to load in areas with limited cellular service. I’ve been in areas with 2 bars and have had the app fail to load.
I rest my case.
iesruoiwf pwoordfefw - App is good, customer service not so much
I don’t have complaints with mobile banking. However, if I need help via phone contact the wait averages 22 minutes. If I need a simple act of assistance at my local branch they “always” try to push some type of new account. I avoid attempts with personal interactions. My husband and I recently discussed these issues. We have enough credit cards and accounts. Perhaps B of A doesn’t like us paying our balances each month. Additionally it seems no amount money in our accounts is enough. Several years ago we almost closed all of our accounts because service became horrendous. Shortly after that, B of A revamped their customer service which was stellar-temporarily. The past couple years everything has declined to it’s previous status. Perhaps if one is a multi-millionaire they are worthy of quality banking practices.
Heather-Rae - I am very, very happy to be a Bank of America Customer
I have to express my gratitude to Bank of America. The app is very quick and easy, and I check it regularly. So when I saw suspicious activity on my credit card, I called the 1-800 number, panic stricken. Michael answered right away, was very concerned and took immediate action to freeze my card’s activity. I found out my email had been hacked from the LinkedIn breach, and my B of A account was being tampered with as well. Again I called, and again a patient, caring, informed associate answered and talked me through the process of changing all my log in information and password, and cancelling my debit card just in case. I am quite sure if it had been any other bank, I would be filing police reports for stolen identity. Thank you Bank of America for your excellent service and your superior app!
music..lover - Too many clicks
When I open the app and then click on my account I want to see my transactions, not just the first 5 - I want to see all of them. The first 5 cover most of the screen and I assume I can start scrolling to see the other transaction only to realize I now have to scroll back up to the link to see the rest of the transactions. I don’t want to see things like Account Management or VISA checkout stuff right below my transactions. I want to see my transactions. This is a bad user experience for the app.
On a more positive note, I am trilled that I can deposit checks, transfer money within BOA or to another bank, and pay bills from within the app.
Overall a great app except for what I noted above. Most of the time when I open the app it’s to view transactions and that’s why it’s frustrating.
Timbird111 - Update makes credit card payments more difficult
I’ve used BOA for 8 years now, and the app has been getting better over that time. Recently, there had been an update and it removed a feature that just makes things very inconvenient now. Previously, you could have a savings account linked to your credit card, and there was a quick and easy option to select which desired balance you would like to pay off, whether it be current total balance, balance due, or another amount. Now, you have to set a “payee” every time using Bill pay, and when you do you have to memorize the amount you’re going to transfer. I don’t like having to do more work with my money, especially if there used to be a system that was already in place and convenient. It just seems like a major step backwards for no apparent reason. Thanks for improving the app constantly, except for this one time.
Painful to review - Bill Pay on the App
I wanted to be fair so I gave two stars instead of one. I have used the App for several years and as of today Bill Pay has become very very hard to use. I can only assume that a programmer screwed it up intentionally in order to be guaranteed future work fixing it. I’ve made a call, sent two emails and tried “chat” with Erica but no solution or even a real response has come out of it. All of the Pay To titles have disappeared and been replaced by acct nicknames and gobbledygook. Luckily one can still log in and pay bills on the computer but it has become Incredibly Cumbersome to try and do so on the phone app. Nobody seems to know how to change the display back when you call and emails have gone unanswered thus far and Erica - well let’s face it - she’s a ditz with a few preprogrammed answers that actually have nothing to do with the problem. This is unfortunate as BoA Bill Pay was one of the items that used to be better than the Wells Fargo and BBT apps. SAD Day indeed.
Gkilla731 - Buggy
I stopped using the BOA biz advantage cash rewards card because this app caused me to under pay my statement multiple times and I had to keep calling for credits on finance charges. After customer service insisted I was doing something wrong, they finally saw the pattern where the app was pulling the prior statement’s balance and applying it to the current statement when selecting “pay statement balance”. Customer service’s suggestion was it was MY responsibility to call their tech department and explain the problem. Sorry, I have my own job!
I had enough of the back and forth BS and finally got a 4% back card from capital one where their app is clean and user friendly, and actually works as designed. If it were easy to switch banks I would take all 5 of my BOA accounts elsewhere, yes because this problem was that annoying, but I don’t have the time or patience to deal with a change like that. Instead of developing Erica, which the few times I tried using couldn’t answer simple questions, perhaps you should fix the bugs.
mtripodo - Good, but wish Push Alerts could be added
The app is very simple to use with a lot of functionality. It loads fast, feels very secure (it automatically logs you out after a certain amount of time if the app is in the background), and makes managing my accounts a pleasing experience.
My only complaint is the obtuse nature of getting notifications. In order to even set them up you are told to visit their website, and from there you can only set up email and / or text message alerts. It seems so bizarre that the option for push alerts is not a part of the app yet, as I would love a simple way, that works in conjunction with the iOS functionality, to get alerts on large balance withdrawals, a weekly alert on my balance, etc. I’m hoping this is in the works and gets implemented soon.
Otherwise, as mentioned, it’s a great app for managing your money.
Diane N. - Customer service
I tried to set up transferring money between my accounts at different banks. I went through the prompts on line and was waiting to verify that trial deposits had gone from Bank of America to my other account. I checked the other account when I was notified by Bank of America that they had gone through successfully. When I checked, no such trial deposit was made. I tried to notify BofA online but the only option was to call. I became stuck in a loop of prompts on the phone which never led me to anyone who could resolve this issue. I then set up an appointment so that I could speak to someone in person to assist me. When i showed up, I was given a card with a telephone number and ASSURED it would not put me through the original prompts I had already tried unsuccessfully earlier, but rather directly to a department who could help me. This was not the case- I tried the number and was right back where I started from. Is there anyone at this organization who would be willing to talk with me and help correct this issue?
Kpulse - The BEST credit card , loan and customer service
Bank Of America seems like it is such a huge organization.. but to me, it has been more of a community bank than my community bank. I can go in to a branch and explain something to a representative and they help with it. I can take care of most of my needs online which is also great, but that contact and communication in person was excellent to have. They treat you with great respect in the phone and in person. It seems they have not handed their customer service over to a contractor that really doesn’t care. I love Bank of America and I have many credit cards with no balance on them and high available credit ..,but I stick to using this card. I’ve also had an auto loan which was a great rate and expedient return if my divine ya when I paid it off.
frustated deb - She was wonderful
Yesterday I called 7 times before I finally got to a live person who would talk with me about how to change my cash rewards and whether certain expenses would qualify! She also helped me unfreeze my online account! She was absolutely wonderful but after encouraging numerous hang ups from your automated service and finally getting to a live person putting me on hold for over five minutes because she couldn’t answer my question and then canceled my call once again, I was very frustrated but she was so professional and courteous and HELPFUL. She also gave me a direct dial number for future calls. I begged her to let me do a review on her performance and to talk with her supervisor but she told me that she would try to get a review sent to me for her but that didn’t happen! Again she was wonderful!!!!!
NANC N - Autopay set up not to be trusted
This account is not worth the time and trouble. The purpose of an auto pay set up is to alleviate monthly payment worry but.. this card pulled a payment from my checking even though I had a ZERO balance. I was told that it was My fault because I .. should have had it set to current balance due! NO, I might make a large purchase the next month and would have to remember to go readjust my auto pay.. I do Not have this issue with my 14 other accounts!
All other accounts, if I have a set payment of $100 and only owe $75 it will adjust and ONLY take $75. Now.. I have a $100 credit and was told by more than one person there is NO way to expedite the return of my money back to my checking. Sooo.. BofA get $100 of my money for the 10 day’s they say it will take to refund. I would close my card if it wouldn’t affect my credit score but, it will. I have $12,000 available credit so it’s now a problem for me AND, this card has an annual fee that I’ll have to pay to maintain my excellent score.... SOOO wrong!
Piper_Steve - Alerts are a GREAT feature but...
I really appreciate the alerts feature of this app, however the ability to acknowledge them and clear them without having to log into the app would be a nice change to consider.
Also something that irritates me and I find a little bit confusing is when I want to check the history of activity on my credit card it only shows me activity for the month we are currently at, and it is nearly impossible to access other history without having to go through complex search gyrations. That needs to be fixed, I should be able to easily access the entire history of my credit activities by simply sliding one month over from another, this is important information that should be easily accessible.
Alpine Dove - TERRIBLE!
This latest update is horrible - I hate it! The old app was PERFECT so why in the world was it changed???? We all have very busy schedules and have NO time to have to stop the flow of our routines and waste half on hour or more trying to figure out the new layout of where everything that USED to be at our fingertips has gone! The previous app was excellent!! I considered it to be the best of all the major bank apps! PLEASE PLEASE PLEASE go back to the previous app format. This so called improvement is no improvement at all - it has only made it worse. Plus it has a very low response time!!! I am so unhappy with this new version and don’t even want to use it. If it’s not changed back to how it used to look I
may have to take my business elsewhere. I can’t imagine that whatever new features needed to be added to the existing app couldn’t have just been added by a well-trained & experienced programmer without changing the format so drastically!! PLEASE make the new update an improved version of the last EXCELLENT & CONVENIENT mobile app!!
Blue Pete 1962 - My long list of positive experiences with Bank of America
It’s been one positive experience after another with Bank of America everyone I’ve spoke in customer service and tellers has been awesome most rewarding every time and you’re Securiy monitoring has been great for one instance that comes to mind is when I went to Bank of America branch to make a withdraw and I put in my pin to fast and it was incorrect immediately the a message appeared on screen of atm saying I needed to speak with a teller so I agreed and instantly the gentleman appears on screen and his customer service skills were awesome as they are every time in the past doesn’t matter what department everyone is great so just want to give a huge thanks to you’ll for being awesome and best Bank ever as far as I’m concerned. Warm regards to you all and best wishes I’m Glenn Edwards.
Nakamabuchi - Online checking deposit horrible
No matter how many times I’ve tried to use the check deposit feature it never works. I have the iPhone 6 with the latest iOS 11. I follow the instructions and take the picture of both sides of the check, the app always says it’s processing but the process always fails. This has happened 5 separate times this year and I always have to physically take the check to a local branch, which is over 11 miles away (unacceptable). It’s bad enough enough they have eliminated every branch in this quadrant of the city, but that feature adds insult to injury.
I have also signed up for transfer services to another external bank account (SunTrust) and it’s been 6 days since the transaction occurred at BOA. I have yet to see that money in my Suntrust account. Although, BOA confirmed the account with trial deposits I have yet to see that money in my Suntrust account. They did make sure to get their “$3” transfer fee. Come on BOA, you can do better!
Serge s... - Almost perfect
The BOA app is such an incredible tool to manage your finances. The lay out and feel of the app feels just right. You can do so many things on the app that it's almost unnecessary to ever use your desktop or laptop. I especially love the fact that they image everything so you can pull an image of the check you wrote or the check that you deposited. Comparing to other Banks, BOA is head and shoulders above. One slight improvement that I would recommend is to have bill pays debited the instant you click pay, as oppose to waiting a day or 2 until the money gets there. I love the Chase bill pay system the best, once you click pay, it's debited out of your accounts so it makes it easier to know what your true balance is. Other than that, the app is incredible. Just change so the bill pays are debited instantly and you got my 5 stars.
BOA Morgage.Look elsewhere - Additional Mortgage payment
It was on the 12th Thursday the 12th or Friday the 13th that I contacted a Bank of America representative to make an additional payment mid month payment to my mortgage. Today is the 16th and that payment still has not been applied towards my mortgage. When I originally applied for this mortgage at the beginning of July I asked the Bank of America representative if I can make payments every two weeks towards my mortgage to save on interest and if there was any prepayment penalties. The Bank of America representative assured me that they have that program in place that I could make payments every two weeks and that there was no prepayment penalty. At closing I Learned that they would take out payments every two weeks but they would not apply towards my mortgage until a full payment can be applied at the end of the month. So another words they’re going to hold my money for two weeks and waited additional two weeks until after they have a full payment to apply towards my mortgage unacceptable!
Frustrated22xxx - Back to 5 stars
* second update: it took BoA way too long to make such a simple and obvious fix, but they finally did it.
*first update. Bank of America has finally added a way to get rid of Erica, their annoying “assistant.” It took them way too long to do this, but they did do it! Original complaint below.
This was a five star until they added Erica, an assistant of sorts that I hate. It was also impossible to remove, so it blocked valuable screen space. The developers promised a way to remove it, but didn’t deliver. Instead, they made it translucent. Instead of being an impediment that limited my USE of the app, it’s now just a continuing, distracting annoyance that limits my ENJOYMENT of the app. Note to developers: never take up screen space for whistles and bells without including a way to remove them.
bombaiboi - Bank review
BOA has been wonderful in terms of their service to customers and their use of their online banking system. Maybe one minor issue was me trying to enroll to my online banking at home. I had difficulty setting my online banking, for some reason it did not accept my information online. So, I had to go into the bank and see why I could not enroll online. Thankfully, one of the service reps was able to sign me up and I was good to go.
Once I was all set up, it was pretty much good from there. The online banking app is GREAT! and easy to use. Love all the features that the app comes with. I definitely am using all of the features that BOA provide for their customers. I find the features very helpful and easy to use.
Overall, I am very happy I chose to go with Bank of America. No regrets.
Hawk GT - Excellent app that does it all!
I’ve been using this app for years. It has been updated over that time and changes in the user interface have required some patience from the user. I hope the developers can refrain from the temptation to change things up just for the sake of change. The functionality has been rock solid. I don’t need to use a desktop web browser for my banking needs and that makes me feel more secure.
This app allows me to pay bills, verify transactions, (un)lock my debit card, and tell the bank that I’m traveling to a foreign country so allow charges over a defined period.
My only request for the developers would be to allow users to track their portfolio. That is the only feature available on the desktop but missing from the app.
ChefsBakeToo - Garbage Bank With Mediocre App
This app is almost as crappy as the bank. This bank is inefficient, places MUCH longer holds on checks then it initially claims (I get a week and a half to two week holds on checks after the fact), and does nothing to expedite the process after holding around half hour for a manager or more. (This is the third time, second after I was reassured this wouldn’t happen again — 3 checks total clearance time = well over a month!!!) Overall, I’d say I hate everything about Bank of America and their crap app! I’m switching banks and strongly suggest you do the same to avoid this headache.
Btw, every time I try to set up notifications on the app, which I consider very important, there’s an error. I’d say that’s my main issue with the app itself. Notice how many of the negative reviews are not only about the app, but the bank’s inability to satisfy clients’ needs. I’m just another one of Bank of America’s many unsatisfied clients. Check out the other negative reviews before making deposits through this bank/app.
Rickse - Don’t Like New Bill Pay Activity Screen
The activity screen in bill pay wastes a lot of space on my screen because each payment is now on multiple lines. Also it was really easy to scan the outgoing amounts as they were all in the same column. Now the amounts are buried in the data for each payee. Would love to see that put back! Also would be nice to default to the activity tab rather than the payment tab. Lots of extra clicks now, and much harder to quickly scan the data.
Update: the more I use the bill payment feature the more I hate it. The flow to set up a payment is rigid and not intuitive. How about not trying to make this “easy” and just let us scroll through each row on one succinct area of the screen?
Yet another complaint....if a bill gets paid today it disappears from the activity page and then does NOT show up as paid from the account until tomorrow. Please make up your mind. Either leave it on the activity page or show the transaction on the account page.
stpat59 - Electronic deductions
I have car insurance and a home warranty that insists on taking their payments on “a certain day each month” by electronic deduction. They want to make sure they are paid on time except that because I am not physically making those payments I have to remember what day that may be. I would Love to have a reminder from BofA that that payment is coming/due and it will be deducted. There was a time when the car insurance would say “processing” for a couple of days and that let me know/remind me of the payment but otherwise I just get a ‘Surprise We Were Here’ deduction immediately around the week it was due. I like to know the exact day something will be deducted and the ability to see it with the other bills that are listed in bill pay.
Otherwise I really enjoy this app.
Rassclaatlie!!! - The Bank Has been Good to me!!!
I would like to tell everyone about my relationship with Bank of America over the past 21 plus years of being a loyal customer. Yes, I can always rely on the bank to assist me st all times. The services have been great both in the banking centers and online. All in all I have had a great experience, however I would like to see the Bank reach out to its long standing and loyal customers and give them more incentives. I encourage them to look at each individual, their history, their family loyalty and show them that you care. For example, I have 12 Children and all of them banked with BOA at one time or another. The Bank should know that and take advantage of that. Thank you for your support overall , I pledge to remain faithful.
Dr. Rupert A Francis, Snr.
venusamor - The best app ever
I have been using this app for about 4 years now all I can say that it keeps getting better. And I am sure that they are working on making it work even better for us. I use it for everything. My son is away in college and every week I send him money through this app with no issues no problems never had them. My aunt who lives in Florida I also periodically send her money never had problems sending money to her. I deposit checks through the app never had a problem. I rarely visit the bank unless I have to deposit cash and I just do that through the ATM machine I dont have see anyone talk yo anybody just use the ATM machine. Bank of America has been the best bank I have ever bank with never had any problems with them whats so ever I love you guys keep up the good work.
disgustedKing - The worst website of any credit card I have had
The home page shows when next payment due, MINIMUM Amt due and next closing date. Above that is your current total (amt due & spending since last statement). To know what actually owe have to go to e-bills and very faintly shows it is an auto pay. Other well done websites (MC-Chase) is extremely easy to navigate and on home page shows essential info need.
I am also collecting my 2019 transactions for my income tax filing.
No matter what category I open, it does not seem possible to scroll to see more than first 30 transactions in a category. How do you see more? I could not figure out a way. This is a fairly new card for me so want to put certain items in different categories than what is shown (BTW: could not do this at all from app but only by logging into website). Again check out Chase MC. Does not seem to be a way to do that.
Thinking will dump this card since B of A seems more interested in selling a loan or other product I have no interest in.
TechKitten - Worst iteration of their App to date
If I could give this less than one star I would it doesn’t deserve even a single star anymore… This is is the biggest piece of crap version yet and I’ve been a BofA mobile app user since the beginning. Due to their branch closures, there is no longer a branch within an hours drive of me, but the app is now so frustrating I would rather drive to a branch to do my banking then use their mobile app.
Because it’s giving me so much trouble with check images to deposit I set up a frame worthy of a professional photography shop, and still it often deletes one or both of my images before I have a chance to complete my deposit and then tells me there’s an error… Their function that automatically shoots the image is also totally effed up too, often taking the picture before I even have the check completely in the frame and it no longer easily gives me the option to take it manually. Some days I literally spend so many hours trying to get a single deposit done, it would be faster for me to drive the hour to their branch and back! Gah!!!
What used to be a really great app that I often recommended is now a piece of crap that I cannot even stand to use.
And the icing on this crap cake is the ads displayed when logging out…
I understand ads in free apps, that’s a trade off I’m willing to make in some cases, but NOT in my banking app!! To avoid their stupid ads I just quit the app now without logging out
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