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Kwame Amoafo - Truly Amazing App
With almost seventeen years of experience with BofA, I have known them to be always a step ahead, setting a bar for other Banks to follow. And this BofA App, it’s simple to use, with all the amenities you require from a Bank, I don’t even need to go to Banking Center. In this Covid19 season, Bank of America still offers superimposed, unprecedented services through this App to customers, making life even easier in difficult times.
I ordered a vitamin from online a year ago, and the company tried charging me again just yesterday. Guess what? BofA declined them and notified me on my phone, asking if I authorized the purchase. With just a click, the case was resolved, and with just two more clicks, a new card was underway to me. In the meantime, a representative was awaiting in the Banking Hall even in this Covid19 situation, asking if I needed a Temporary Card. I got there, I entered the Bank. “Hi, welcome to Bank of America, are you Mr. .......”, she asked, “oh yeah I just spoke to you, right?”, she concluded. I left the Bank in just 7 minutes with this 6’ feet almost everywhere 😂.
With Banking experience with other five major banks, BankofA sets itself apart, and you don’t have to have millions or thousands to be valued, that’s another thing you can’t compromise.
Indeed, I know of no other Banking App available today, which offers so comprehensive, reliable and up to the minute Banking Experience, of so complex a customer’s demand.
JJstar - New ‘Bill Pay’ is Horrible
The new Bill Pay section is poorly designed trash that has ruined the app experience. Not only is it ugly, it does a poor job of visually integrating with the rest of the app. Clunky and unintuitive, to now make an online payment you must sift through multiple screens, making multiple clicks—all of which is very confusing to the consumer. You now also have to manually assign a “pay by” date to complete the process which is terribly annoying. (The default should be set similar to the pre-updated version that automatically sets the earliest possible date for you. But, still allow a user to manually set their own “pay by” date if needed.) Overall, the former Bill Pay was MUCH easier to utilize and MUCH nicer to look at.
To add to the problems, we no longer have the ability to delete old “Pay To” accounts from within the app the way we could previously. Another oversight.
BOA has definitely taken steps backwards with this update. If I had to guess, budget cuts forced BOA to begin implementing new app updates via internal junior-level design team, rather than outsourcing to a professional UI/UX firm. As a result, this update has a “beta” feel displaying poor form, function and usability. Really embarrassing for a big bank.
ghridb - BofA Scam
Ok I don’t know if I’m talking about the bank of the Benk’s employees. I walked into the bank branch the other day to make a deposit and the teller convinced me to talk to a small business representative and so I did. The business representative explained to how easy and worth was for me to open a line of credit and before I could think they had me filling an application. On the conversation I explained all my life to the financing agent and said that I did not want a hard inquiry in my credit for no reason. She told me the for her experience and my record with the bank it would not be a problem to get the line of credit. I trusted her and went for it.
After 7 days an other agent called me for an interview over the phone and she denied me based on my records; recored that they had access all along. So my review here is for you to be aware of shifting employees in branch who want to make a little extra with total disregard with people’s life. They don’t care if your credit will be damaged or your time wasted all they care is that they make they percentual extra money. Or it could be the bofa system too that operates on forcing them to screw clients with the complete disregard with damaging their personal life.
So it could be the bank, the employees or both.
Maes Momma - The Beginning by, Me.
When I finally received my I-Phone, it was time to try banking on line. I downloaded this app & began a totally new adventure. As time provides, I’ve been slowly delving into what I thought would be an amazing experience where banking and bill pay would become easily completed with minimal effort. Wrong, not entirely true. At this point I am frustrated. To simply pay my bills every month, without fumbles, less stress and time, I find out from ALL options, I’m not able to do online banking to pay aforementioned bills because I don’t have the necessary accounts available to do so. I have checking, savings and a fairly healthy CD.....I wonder, why can’t I bank online? Why does it say I’m unable to use this app for online banking because I haven’t the accounts to do so? Huh? What? I’m so confused! I can’t locate the forms I need either....I want to be sure when I pass, my daughter receives all my monies from these “Appropriately Established” accounts! I’ve called 3 times to have the forms mailed to me...to no avail and I’m unable to pay my bills online. I’m disabled, hooked up to oxygen, unable to go into the bank as I mentioned when I called. I was told to open online banking that that would help me handle everything from home. If I figure it out one day, you’ll receive the 5th star. Take care my friend.
Jeffrey HC - Customer Service with a smile, through the phone 👏!
I want to acknowledge Daniela (I didn’t catch her last name.) a phone representative of B of A for her incredible knowledge and apparent skills sets that sets her apart from many other people. Upon receiving my call she was well versed on what to do about my issues and took immediate action to reverse a fraudulent erroneous charge to my account. Her demeanor is warm, friendly and I could just imagine her smiling while she was busy helping to close my old card down, reverse the charge, stop this business from ever being able to use my account again and send me a new card. This entire process was less than 10 minutes and my problem was resolved immediately. And this was done in a very professional and proficient manner with that bit of human kindness, and empathy. It’s rare these days to find someone over the phone who is competent and gives you excellent customer service like Daniela. Thank you for your OUTSTANDING SERVICE!!! Keep up the good work and you’ll keep getting revues such as this one. Again, thank you for making and taking the time to provide PERFECT, SATISFACTORY, PROFICIENT, CUSTOMER SERVICE 👏👌👍!
Cool n Slick Willy - Bill pay is ruined
I have bank with this over 20 years for one purpose the bill pay system was great. Made my life easy. I scheduled my bills and the money came out of the account on the day I scheduled them to pay. Life was great. I had control of my life. They changed a perfectly good system for get additional bank fees. The current system ignores your scheduled payment day. It could come out as early as 3 days before your scheduled payment date. I’m sorry that I’m not rich and sometime I live check to check. Which means if I schedule it for a specific day, that the day my paycheck will be there... not 3 days earlier. The control I had help me manage my money better and raised my credit score to over 800. am now looking at other bank system. Their policies have ruined the best bank payment system. You no longer can trust this bank will consider customer the needs. BTW. They charge me for overdraft fees for processing the checks 3 days before I scheduled it on my pay date. When I called and complained, the service agent said they changed the check processing policy to what was convenient for the bank.
EMFceo - emfceo
I’ve been using the app since it first became available and I’ve been absolutely delighted with it for all of these years of use. Then came version 8.1.12 and the bill pay part of the app went down the toilet. Keeping records of payments off-line is no longer easy. It tells me a payment was scheduled but leaves out the important stuff like to who, how much, and when. I also miss the list of scheduled payments with the total $ amount A quick screenshot used to be able to get and keep a record of off line for a quick reference without having to log in. Pay to, amount, pay date, and $ total all on one page. That was the best part of bill pay and now it’s gone. Ease of use went out the window with this version. It didn’t take long to become frustrated and gave up trying to do the easy and familiar tasks that were perfected over the years. I’m very sorry to see that change overnight. The app designers should be people that actually use the app frequently! Take a step forward and take the Bill Pay section back to what worked well for years!
Lavender X - Lost access to my money due to this bank’s incompetence
I am an over the road truck driver and I work most days. I reported a suspicious charge on my checking account and asked them to block that merchant and not deactivate my debit card. The representative stated my debit card would remain unchanged and able to be used at any debit card terminal, but some idiot cancelled my debit card and mailed a new card to my mailing address in Florida. I drive all around the country so that stupid people like this can have food on their tables. I am a first responder and I save thousands more lives with each trailer load of food than one policebigot does throughout its entire career. I demand fair representation. This bank is unamerican crap, and does not provide reasonable accommodations to truck drivers who are a significant part of the American economy. My father and I are long term customers but as a trucker I just cannot deal with the incompetence of this bank any further so as soon as i get to my second property in El Paso (Monday since all their branches are closed on weekends even though I still work), I intend to go inside the El Paso BofA and demand every penny out of my checking account from the minimum wage idiot and they had better give me every penny. I will be banking with N26 instead. This is not Bank of “America”, this is Bank of Dixie. Dixie is just as bad for the American economy as it was during the Civil War.
mark.four - Pretty much second rate app
I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad.
Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost.
In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.
DisappointedWZelle - Not able to select account to send money from
I have called tech support twice this morning.. both times representative was confident on the troubleshooting step given. I have three accounts on my phone of those three I can only Send money from two. I was told to uninstall and reinstall as I needed to update app. I did that it didn’t work.. I called back again .. rep tried steps again, she also had me login to webpage. From the webpage on my phone I was able todo the transaction. She had me log out of the mobile app and back in to try it again.. still didn’t work. She then told me that the next option was to restart my phone then she could open a ticket .. but we were talking on so, she would loose the call .. and that she couldn’t call me back.. Most people are in the device they need assistance with. There should be a disclaimer that if you need help with your mobile devices don’t call from it.. like when you call your mobile carrier.. long story short... I have restarted my phone and uninstalled and reinstalled a second time.. I still can’t make the transfer. Disappointed!
SandyTime - When it works, it’s great but....
This is the glitchiest app I use and it’s frustrating that a mammoth of a financial institution cannot invest in a more robust mobile application. Almost every time I try to use mobile deposit, it hangs up. Usually this happens during the photo step. Often though, I get all the way to the end and try to finish the deposit and I get a pop up message that it failed and to try again later. Sometimes it fails all day and I have to wait until a day or two later. I turn off my phone and try refreshing it that way. I look for updates. Nothing will correct it. So I’m sitting on checks that I can’t deposit unless I go to a branch and that sort of defeats the purpose of a mobile app. Admittedly, I’ve considered switching banks because it’s happening more often now than it did a year or two ago, but I don’t have time to read reviews to see if any other banks have better technology. This is among the most frustrating apps I have. I get anxiety every time I need to deposit because I almost can predict that it’s going to take me all day to try dozens of attempts. It’s like I have to set aside a good time to go to work at it. My brother and daughter use the same bank/app and we recently shared our frustrations so I know it’s not my phone. (Sigh)
Mister Boris - Please fix it!!
Completely removed the app and reinstalled. Had to set everything up again. But at least now FaceID had been working for a few days. Hope it lasts. You shouldn’t have to go through all this because of an app update!!!
As Ashlyn the developer suggested, I installed the new version. This did NOT help. Face ID scans, accepts the scan then immediately says “connection error - cannot complete your request at this time”.So I have to sign in with my password. I go into settings to try to turn off Face ID (which is set for the wrong set of accounts now) and it will not turn off face ID. I get another message that says “connection error cannot complete your request at this time”. BTW – face ID still works for my other apps that have face ID. Please fix this - this is annoying.
Passwords disappeared. It took at least 7 tries to reset them. Kept having to receive verification codes in a seemingly endless loop. And FaceID is no more. I used it for my personal accounts and not for my business accounts. But after this app update, it switched without my doing it. Now it won’t turn off in my business accounts so I can turn it back on for my personal accounts. It always says can’t complete your request. Try again later. Never works!
Jack Kaugh - Easy, fast, secure and Uber convenient
I’ve been using the BOA app since it was rolled out. It was good off the bat but upgrades that have been added make banking tasks easier and more accessible. Being able to deposit checks using the app means you can deposit any check instantly if you have internet access. Check your balances, transfer money between your account or to anyone whose bank uses Zelle like BOA does. Dispute transactions, apply for loans, check your portfolio of investments for real time values and much more. Notifications can remind you of regular or irregular payments as they approach and paying your bills is easy. And they make your money safe since you can get notified anytime any thing happens with your money I’d you set your settings up to receive such. notications. Never make a late payment again and watch your credit rating shoot up if you issues around remembering when to mail payments . Last you always have real time balances of all your accounts Off all the apps I have, the BOA app is one of the very best out there.
SEGGES1963 - PLEASE BRING BACK EASY SIGN-IN
PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....
arbutus_heights - App is great, “Erica” needs work
So the app was my favorite finance app: all the info in one place, easy to view and navigate. Until the “Erica” feature was launched. I’m not sure what the value-add is; I don’t want to talk to my phone about my banking, or spend time typing in questions, when you can get to pretty much everything with a few taps.
The biggest pain point is that there obviously wasn’t much thought put into the Erica UI. There’s just this big red button that hovers over your screen, and - get this! - there’s NO WAY TO GET RID OF IT. Either it’s in the way of the balances you’re tying to view, or you drag it out of your way with every screen you go to. Not to mention that its default position is right where people who hold phones in their right hands swipe to scroll. One accidental tap and you’ve got this thing talking to you.
I get it, some people like to talk about their banking out loud (and sometimes even in public, which doesn’t seem like the best idea). And some people get into Siri-like interfaces to apps. This one feels like someone at BofA decided they needed a shiny AI app so they could be like the cool kids, but forgot to budget for finding out what their consumers actually wanted.
woodspartyof4 - Good overall
I use this app all the time and have had a lot of success with it. There are 2 things about this app I would change if I could...
1) In online bill pay when you use the desktop version you can see when your last payment was sent and for how much under the payee information. On the app you have to click on the payee information to see it which opens a payment that you have to cancel out of if you don’t want to actually make a payment. It’s lots of clicks and it would just be easier if recent payment information was listed under each payee when you are in the online bill pay screen in the app.
2) I wish I did not have a monthly mobile deposit limit. My husband works out of state which is the main reason we use a national bank like BOA, but he is currently in a state with no BOA and when he gets paid off of a job he has to snail mail me the check so I can go to a banking center or ATM to deposit it after we hit the online mobile deposit limit which is usually the first week of a new month. Why is a limit necessary?!
Other than that I love the app and use it all the time!
Shawa12 - Online banking with Bank of America
So far, over the last 10+ years, I have no complaints a with anything that I have called the bank about. The personnel that have assisted me have been both professional, knowledgeable and very helpful. This has been both in person and over the phone various times over the last 10+ years.
I have used billpay at work and at home thru Suntrust Bank, Wells Fargo and small local banks. Bank of America has the easiest online billpay to navigate. Once you realize that certain features have to be accomplished on a laptop or desktop computer for security, it’s a whiz to use a cell phone or iPad, etc. to do your online banking, including deposits of checks.
I am one of the older seniors (73 years old) who is very adept with computers, although most people assume that if you’re over 60 you don’t know how to use a computer, nor are you able to learn.
I just call BofA support anytime there’s a change and I don’t want to spend the time to navigate the new feature and I’m helped within 5 to 10 minutes.
ToucheUser - “View all” and search is very sparse!
Arbitrarily showing only 3 months of transactions on the accounts transactions search page is not useful, especially for savings accounts. Loading 25 more, and then 25 more, and then 25 more, similarly is a poor interface (after I’ve already clicked “view all” NOT “view a handful” or “view only 90 days’ worth without an option to search beyond the pittance that’s already been loaded.” Please just provide the same viewing and searching features that are available on the computer (or that were already available many years ago when online banking was in its infancy—why are our iPhones LESS capable vis-a-vis BofA than a computer from 2010?). Don’t get me wrong, I do appreciate the online statements in PDF, but the iPhone app _should_ also be made useful for quick searching, etc., of past transactions. Trying to go month-by-month in PDF statements is not fun on the iPhone, when the broader view/search technology would be easy and obvious to implement. It’s bad enough that you keep the inane “view all” button at all, as if the majority of users looking for recent activity only want to see six to ten transactions...
TonySantana247 - DONT BANK HERE
Bank of America is by far the worst bank I have ever used. The constant overdraft fees even after the overdraft was paid only to be told that because the fee was waived once for a mistake you guys made it could not be waived again even though you guys charged me WHEN I NO LONGER HAD AN OVERDRAFT more that once. the amount of times the date for a deposit of a check has been made after being told I would receive my money on a specific day. and the amount of times money was taken from my account without notice or showed up on my statement has made me lose complete trust in this bank I will be sure to never recommend this bank and inform everyone I know of my experience with this bank. I made sure to put 5 stars so that you read this and realize you guys have taken so much money from me in the most sensitive time with COVID it has been so hard to afford even buying groceries weekly and for you guys to take my money on top of that? You do not care for your customers only for your pockets.
RoLo50312 - Touch ID failed after update
As has been noted by many other recent reviews, the latest update created a problem with Touch ID (and apparently Face ID too). Every time I open the app Touch ID is no longer setup. I set it up again and again and get new email messages each time saying Touch ID has been setup, then at the next login it no longer works. BoA is a massive company with enormous resources - it needs more testing on app releases and when problems do occur they should be quick to fix the problems or find a way to communicate with app users to indicate they know the app is not working correctly. Very disappointed in BoA. UPDATE: I received a note from the app team indicating the problem has been fixed. On my device the fix does work so I am changing my rating from 1 star to 4. It is a great app but I wish there was more testing before deployments. When bugs are discovered users should be notified so users know that the app team is aware of the problems and working on solutions. I really hope BoA can do this - just more testing and better communication. If they did that the app would be a 5 star app.
Eddieeeee_Z - Can’t pay my BOA credit card bill through Bill Pay
How hard is it to make a SIMPLE app?! After the most recent update, I wanted to pay my BOA credit card bill through this stupid app, and I’m not allowed to pay using the former straight forward method, instead, it forced me to add my BOA credit card as a payee in the Bill Pay section, which is so stupid: why do I have to add the BOA as a payee when I’m already using the BOA app?!?! OK, fine, I did it since I don’t have a choice, however, after all these hassle, I found that I’m only allowed to pay from my newly opened BOA checking account, which I have no money there! I can’t pay from other checking accounts, I spent almost half an hour exploring this over complicated stupid app, and clearly there is no other way to pay except through Bill Pay, and there is absolutely no way to pay from any other checking accounts beside the BOA one! I have 5 credit cards from 5 different financial companies, and I use 5 different apps every month to pay my bills and do other stuffs, clearly this BOA app is THE WORST I ever used! To many useless features that no one will ever use, and the user interface is not just bad, it is awful! Whoever develops this app and this awful UI should be ashamed by yourselves! THIS APP IS A DISASTER!
metcalfjohn - Intrusive “assistant” bot in otherwise functional app
Updated rating: the app now has the option to hide the annoying bot button, as noted by the developer response to this review. Odd that it’s not in the version history for the app.
The app is largely fine for basic banking transactions (transfer funds, check balances or transactions, deposit checks via phone camera), but the introduction of the bothersome “Erica” bot is an unnecessary annoyance: the button to engage is overlaid on the actual banking content making it easy to accidentally trigger or covering details you actually want; there’s no way to disable it as “Erica” will helpfully confirm; and the bot is sometimes displayed as an even larger block of promotional text. Having a chatbot may be useful to customers for selected services that would otherwise require a call, but forcing everyone to engage with it regardless of their current task in the app is quite a user-hostile implementation. I can only speculate that some poor middle manager on Bank of America’s app or marketing team has new job performance metrics tied to the number of Erica button clicks.
Awazie - Doesn’t Give You True Picture Of Your Account
This app is advertised as giving up-to-the-minute information on your account; that is misleading. I have ran into a lot of trouble because of that promise about this app, and that is causing me to move all my banking needs elsewhere having confirmed from Bank of America customer associates on several calls that I should not rely on the app for the real-time information on my account. Repeatedly, I have relied on the information provided by this app on my account only to wake up to surprising charges. Even when I go to bed with a positive balance on the app, I still end up with overdraft charges the next morning, referencing transactions that never showed up on the app. It’s almost at the point where I now feel that lag in giving up-to-date status of accounts on the app is intentional. For Small Business Owners just starting out and juggling finances, this app will ensure you keep you losing money. I’ve started the process of moving my banking needs elsewhere, and it is very sad because I thought Bank Of America really cared about small business owners, and I was wrong.
Whatever you do, don’t rely on this app to give you the advertised up-to-the-minute update on your account as advertised.
Dahow - Hate it
Your app never seems to work. Every time I go to open it it no longer recognizes my user ID or password. It doesn't even recognize the fingerprint anymore. I have to reset things every time by deleting and reinstalling. This is ridiculous. I don't know what you did to the app but whatever you did you ruined it because it just doesn't work. I can assure you that I want to use an app and if this thing does not start working properly I will change all four of my accounts over to another bank that has an app that does work.
I'm updating my review. The stupid thing still doesn't work right. I have to constantly re-do the installation and place user names and passwords in. Twice I've had to change the password for no reason other than the stupid app can't recognize it. Fire your IT people and hire some new ones
Wanted to update. Working great after the above problems finally resolved. My only complaint is they still don’t have a place for a memo when you write a check in the app. Seems like a logical thing to put there. I’ve requested it several times but to no avail.
JemJewel - Review
Bank/app takes too long to post my spendings. I always think I have more than I actually end up having. Not sure how that happens. They blame the places, the places blame the bank. It actually makes sense it’s the bank, bc the places request money right away when swiping card, it’s the bank deciding of when they release money, but also it’s more of when they want to say they paid it. Unless really checked thoroughly in an internal audit that is honest and fair, you don’t know if they are handling your account fairly really. Why DOES it take it so long for transactions to post??? It’s in “processing” for almost 3 days sometimes! There’s other sketchy things I’ve noticed about bank also that I’m looking into. As I actually feel they’re stealing money from me that way, bc one example, if deposit more into account to cover any costs for the future, it deducts from there and all of a sudden the balance prior to deposit, was no more what it was. I will look more into it in my next coming purchases, and then will have to report. This more of a complaint against the bank than app. But bank actually deserves -1 Star so will note it anywhere it has to do with bank until I get to consumer affairs about how they handle accounts.
DetroitGurlAri - Awesome but needs some fix in’
Yes so I love the app and all the features that come with the app just like any other banking app. The pros is that it has added security and you are given offers for local deals. That is a huge bonus for me and also the feature where you can send and receive money through Zelle. Now the cons I have especially recently is the notifications doesn’t seem to update in a timely manner. Meaning I’ll go and click on the bell and the notifications will be blue, so I click on them and my bell doesn’t have any alerts. However I can go back on there an hour later and those same notifications will pop back up unread. It’s quite annoying seeming mine is now at 20+ notifications that “hasn’t been opened”. Another issue I’ve had is trying to receive money on Zelle a few times. I’m not sure if we can only receive money from an a like account or someone who also has BOA or what. If that is the case it would be appreciated if you all considered expanding that, but if that’s not the case then maybe you guys should consider making an easier process for someone receiving money through Zelle.
Betharies - Horrid
The new mobile app for online bill pay is ridiculous. Screwed up my billing twice by not listing ALL outgoing payments in the same place under “Activity” and instead , as I’m now understanding, it puts payments sent by check in another location in the app. It does not allow you to manage your bills accurately. When you have 10 different credit cards, utility bills etc, it is VITAL to be able to have all outgoing payments listed TOGETHER BY DATE.
When I called to complain about a payment that hadn’t been listed that I’d missed because of that, the customer service rep out in Virginia at the 800 number was rude and condescending and argued that I had “used the wrong word” to describe the issue. I’ve been baking with BOA since 2004 and never have had any representative of the bank behave so horribly. He needs to be fired as he does NOT belong in customer service. I’m at my branch now trying to get this handled, and if I am charged an overdraft fee, I’ll be taking my business elsewhere.
PAUL WYNNE - Good app
The app is fine it works as well as you’d expect. It gives you the answers to questions the bank wants you to ask. It shows you all your accounts at once so you can see that despite having thousands of dollars in one account the bank didn’t transfer any of it over to your other account. But hey, I can clearly see the -$35 overdraft fee. Kudos BofA you act really fast, I was only overdrawn for a couple of hours in the middle of the night, but luckily your computers never sleep so the overdraft was lightning fast followed quickly by a second one. Hey I spent $70 in my sleep. On nothing. Cool! But the app, yes the app is awesome I can transfer money from my phone. Only $1000 a day of course - the bank knows I don’t need anymore than that. The app is great with sending me messages. They are always 6 or 7 hours after the fact, but hey what’s the rush right? I can also deposit money with a click of my phone camera which is great. Of course the money still takes 3 days to hit my account, but it’s okay the bank knows I can wait - what other option do I have? Right! 😂 So all in all I’d recommend the app to anyone who is interested in watching their bank balance deteriorate in real time. Or who likes talking to chatbots named Erica.
Sexy Bowleggs - My survey is about Pedro
I really like dealing with a lot of the customers, I also especially like Pedro he works inside of the bank here in Altamonte Springs . Pedro truly deserves a raise or a promotion ,but I never get any surveys on him, even though I was told that I would . He’s been very helpful too us from day one since we moved here too Altamonte Springs Fla. He’s a really kind hearted person and he understands my needs . He’s helpful young man ,he listens too my situations and understand everything I’m trying too get done . And he takes care of us . My husband and I will continue too support Bank of America by trusting them with our money. As long as Pedro is working there. We trust him and enjoy working with him . I Pray he’s given a promotion because I was told I would get a survey on him but I’ve never gotten one, and that’s been since July . It’s October 1st tomorrow and still as of today still no survey on Pedro . But yes he deserves a promotion or a raise because he’s truly good at what he does for Bank of America.
Mr Marvin Hall & Mrs Earline Hall
Darkangel37 - Always Ripping off the Customer!
Bank of America is really good at not valuing, or taking care of their customers. During this time of unprecedented economic and personal pain, they consistently profit off of this pandemic. I feel like corporations especially ones that have been bailed out and helped out by the people (us), the way the banks have over the years should have more understanding, and more compassion and not take $175 in fees for $54 in spending, when the funds were direct deposited within 24 hours. There should not be a cap on returning fees, if the reasoning for returning these fees is valid. $175 during this time means that as a single mom, unable to go back to my job, I buy no groceries, no gas, no household essentials, and definitely no Thanksgiving food, because BofA decided that their profit margin was more important than their customer. Being a veteran in this country means nothing! Working hard means nothing! As soon as I have the opportunity I will be taking my banking elsewhere. And yes, I know that they don’t care. But I do. This country and corporations that run it are deeply disappointing. Now I’m stuck trying to keep my 9 year old from realizing I can’t afford to cook a thanksgiving meal for her. Happy Holidays! 🙄😠
Empty Hand Grand Master - Love, love, love Bank Of America & the App
I’ve used all the banks in my area and finally decided to try BOA about 4 years ago. I’m so glad I did. The app is my brick and mortar bank now. I rarely have to go to the actual bank now because the app is so convenient and has so many services I can complete online. So I’ve opened a credit card, transferred my savings, my business, along with my checking and now my family and friends are too. I have to give a shout out to their customer service at the actual bank as well. People complain about not having a local “down home” type bank, well surprisingly, BOA employees always treat me like I’m a friend or neighbor, and I’m hardly ever there.
The other banks charge money for things that are simply everyday transactions at BOA. Plus, the limits on things like transfers, sending money are higher (thus more convenient) than the other banks, and they’re mostly FREE! I’ve watched my friends and family complain about paying for simple stuff and I keep saying,”go to BOA.” I have the ability to transfer cash for free to anyone just by using their cell phone or email and it’s totally free. I have saved so much money in gas and time because I can pay someone to start a job for me without having to wait to drop off or mail a check. Phenomenal stuff!!!
The app is easy to use and if I ever have a question I just call and they’re customer service is incredible. They always beat my expectations.
I highly recommend this app and BOA!
SahiSachin - A issue with fund transfer
This is a great app. It's designed so meticulously that I would like to congratulate the development team of BoA. However, since last few months I’m not able to do funds transfer to a payee registered with bank of america account number. Everything goes fine until the step where it says that enter the safe passcode sent to your mobile number to complete the transfer but it never sends the safe passcode and the transfer can’t be completed. I called the support team and the agent told me that using the mobile app you can transfer funds to recipient registered with mobile or email only. It can’t be transferred to a recipient registered with bank account number. This was all working for last 3 years and now it’s stopped. I don’t have any communication from the bank about this neither it gives such information while initiating the transfer from the mobile app. The same works well from the desktop website or from mobile website. I don’t understand why it has been blocked in the App without any appropriate communication. Hopefully, someone in customer care team looks at this and resolves the issue.
bri127001 - Pretty but no reliable functionality.
Also gets glitchy. Can’t reset pw fully with it syncing to the actual BoA site. Several times over past months. Have to log into browser. Delete old app. Reinstall new. 45 minutes of tech support and guy got offended when I told him maybe to outsource so new developers so BoA can have a banking app that actually reliably works.
@ MIke: yes, of course I tried using the touch ID but that only worked for about 3 days and then no longer (?). I DID try to reset the pw via the app- several times with rebooting included. Although it looked like it took the pw & I received the text key, etc... it did not store the new pw. Every time I went to log in, even when pw reset from tech support, it took me to the enter acct # /ssn page. When on browser site, I tried using the new pw that I created and it didn’t take saying had to be different. Obviously the app synced with BoA on some level however nothing, again, worked in the app. With over 17+ yrs in wireless/global regulatory type approval, I am not a newbie re: proper app functionality. You guys should really FIX the bugs in these apps because it’s creating a wretched experience for small business owners like myself.
mmcoka - Happy with App
I like the convenience of the mobile App. Especially when I don’t want to go out to Deposit a check. Now if you could only dispense money from my phone !!
Customer service is as the previous reviewer claims - but no different from any other bank or business. It would be so innovative if a business took the lead and stated to their customers that they would provide THE BEST customer service and actually have a real person answering the phone when you call. People usually call with a specific problem or question that is NEVER included in the phone prompts. I just want to speak to someone right away because i know what my issue is and if I can TELL someone right away it would save a lot of time and aggravation for both parties. Just think of how happy your customers would be. And happy customers mean happy employees. It is a WIN WiN compromise.
Thanks for giving me time and place to speak my mind.
PS. I still do like the mobile APP!!
Falcon921715 - Touch ID Login is a mess; keeps logging out
The New 21.1 version released on January 29th is a mess. Updated biometrics is terrible and keeps logging me out. I’ve had to re-enable Touch ID 3 times in one day and it never stays logged in for more than 6-8 hours. This was never an issue before the update. Problem seems to be related to going from a WiF environment to an LTE environment. BofA needs to get their act together on this ASAP.
Update: 2/2 - App is still a complete mess with touch and Face ID broken after latest update for iOS. I’m running 14.3 which is the most current. In my case, the issue is, it resets when going from my home wifi to an LTE network. That is, when I enable Touch ID at home it works consistently until I leave the house. When I go out and about, I’m on LTE and I always have to re-enable Touch ID.
BofA needs to stop responding with insulting fixes like re-install the application, or check to make sure that Touch ID is enabled. Touch ID was working just fine for years until your developers messed everything up. This is an issue on BofA’s end and it needs to get fixed ASAP because it’s annoying and frustrating. I can’t use my mobile device at any ATMs unless I log in. Please address this ASAP.
Jeyshaw - No due date change?
I think it’s a little dated to think you can’t change your due date with the app. Shockingly enough you can’t even do this in the online account. They make you call there customer service line for this. I hope BOA crawls out from the Stone Age. The app and he o line banking portal seem outdated. The “payment due” notification doesn’t communicate with whether you already paid the bill and if can scare you when you say “past due” in the reminder section when really you just didn’t do the extra step to mark it as completed. Also I’m noticing almost all banks now offer a customer loyalty for making on-time payments and such to allow customers to apply for a credit line increase without a hard pull. Many of the other banks use a soft pull as if you yourself are checking your free FICO if they really want to look at your credit but even that is very rare most companies base it on good account history and customer loyalty. Just waiting for BOA to catch up with their competition. Hopefully someone with authority sees this review and makes a difference to bring the company to the competitive playing field
joneschristopherd - This is my bank, but I need to know more.
Bank of America is my bank. I’m very proud to have my accounts in there at this bank, but this app does need some improvements. The first improvement that I would say is that it needs to make sure that he has an in-house budgeting system. The budgeting system that is used by Bank of America is to me outsourced, and it’s something that I think needs to be more in-house than something they used to second a.m. I also think that the checks need to be processed a lot faster when you snap A picture of it. Waiting anywhere from 3 to 5 days seem ridiculous in this age of instant. I think that something that needs to be improved. Overall, I do like this app. It’s one of the better banking app set out there, and it’s one of the apps that I actually will put together a digital assistant for you so that you can actually figure out what you’re doing. Overall download the app but make sure that you hold this bank accountable for keeping up to speed with the latest advancements.
UserSince1984 - terrible App !!!!!
Every single time I have to use the App it just feels like a headache: 1.) They offer account balance without opening the App, but since the fingerprint login auto loads, you don’t even get the chance to tap the balance button. Dear App development team, just look at the App from Chase Bank, how elegantly they do that. 2.) The Alarms within the App are annoying.I just activated it because I want certain notifications on my lock screen, but within the App you are forced to go to a certain alarm area in order to make the App badges disappear. Pure nonsense. 3.) The App is completely overloaded with all kind of stuff, like promotions for BofA customers from other companies. And all that in the main area. This way the App looks like a website from 1998. With that said I want to point out that the App has ZERO elegance, ZERO smooth and intuitive moving around and ZERO nice design. 4.) There is no possibility to log out of the App from any area in the App, you have to go back multiple pages to the main screen in order to log out. When you finally tap log out a window pops up asking: “Do you really want to log out?” That’s so Microsoft OS !! 5.) in short: terrible app !!!
Ian Bakar - “Honey, I Ruined the Bank of American App”
BofA you’ve created a monster. Erica is a nuisance. This app doesn’t need its personal Siri. The worst part is, you can’t turn her presence on the screen off even after you “unenroll” in her; that is, I didn’t enroll, but BofA did for me. This is a gimmick and has only surface value. It looks good and glitzy on the functionalities list, but serves no benefit to the end user. The app is great apait’s easy enough to navigate as it is; the “digital assistant” trend is a rapidly-dying trend. Let’s hang them up. Capital One is putting BofA to shame by their unnerving support for the Capitals Stanley Cup campaign this year. Let’s not mention their inhumane interest rates here I guess 😏😬. Also WHY WHY WHY is there no option to turn off the equally irrelevant and absurdly persistent “for your security,...inactivity” notification!!!! ITS 2018. PLEASE. The goal is to create things that save us time, not waste it. After all, time is the most valuable thing a person can respect for another.
Normanlovedme - Longtime Customer says Bank of America is awesome
I have banked with BofA for many years. I bank with a competitor bank as well. BofA stands out as the clear customer service winner. I took off one star for the older technology with my credit card. Every other card I have can be locked online by me for any reason. Only Bank of America will not give me that feature. When I tried to address the issue with the card representative I was given a bogus excuse. Bank of America should learn that there is no excuse to not provide their customers with this type of convenience and that the other cards have better technology the more control that you put in the customers hands the better the product will be liked and accepted and secure. I neglected my BofA cards and elected to use other cards because I have to be much more careful with them being that the only option is just shut down my BofA debit card and all the rest of my credit cards just to lock down one card so that I can investigate a charge.
Ivan Nepomnyashchikh - Could you make it faster please?
It’s pretty slow on my 2017 iPhone SE. Everything is slow: launching the app, authorization, working in the app. I activated push notifications to follow my balance - the thing appeared to be inconvenient. It keeps sending me notifications every day but I want to be notified only when money is set to be withdrawn from my account. And again, any time I get a notification an annoying little red circle appears next to the app’s icon. To get rid of it I need to go to the app and “read” the notification in it which is an annoying thing to do every day because the app is so slow. There is a huge list of options when you are setting up push notifications. Many of them are not intelligible. This list needs to be redone: it needs to be brief and include only understandable and necessary options.
The good thing about the app is the AI helper (I think they call it Emma) which they introduced recently. It is extremely helpful. It’s fast and really does what I ask it to do.
I also don’t like the design, but it might be subjective though ...
vmputman - Love the App!!
I won’t bank anywhere else simply because of this app. It is so easy to use. I can see all of my accounts very quickly, and move money to where I need it in a snap. My favorite feature is categories can be made within an account, so you can set money aside for a vacation or whatever inside an existing account. And I can see how close I am to that goal by setting up my goal amount. Extremely useful. The newest update, the dashboard, allows me to see everything from my account balances my to credit score and how I am doing with my spending all at a glance. BOA is always coming out with new updates for this app and adding new features all the time. The only thing is setting up automatic payments I do through my computer, but that takes no time at all. BOA really offers so many things to help you manage your money better, and this app is the best tool for that I have ever seen. Thank you BOA!!
Nana's BabesHunter_Hailey - Amazing Wonderful Customer Service
I have been with Bank Of America For over 10 years. I have always gotten the best service from the bank tellers to Customer Aervice on the phone It doesn’t matter whether it’s first thing in the morning or five minutes before y’all close they are there to help and will do whatever it takes to make their customer happy. I wish y’all hadn’t closed all the drive thru cause it’s so much more convenient especially for people like myself who are in wheelchairs cause sometime when I go to the bank there’s no handicap parking and I have to wait till the people come out before I can park and go in the drive thru were Extremely Convenient but that’s my only complaint I Love all the other things about My Bank Of America Keep up the Amazing Customer Service That We the Customers have grown to Love.
PS: if this gets to the right CEO OR Person in control would Consider putting the drive thru back
Surething2016 - “No name” mobile app user
I’ve been with BofA since I was 17 years old. I am now 61 years old and a lot of changes have been made throughout the years. Firstly. The Versatel machine is now referred to as the ATM machine. Then came the mobile app that does not greet or address me the way I want. I called Bank of America to see if I could fix this issue, instead of empathy they felt it was not a big concern and eventually removed the name entirely!!! Now they have removed free features and have imposed fees or balances requirements upon just about every service they offer. No “grandfather clause” or “loyalty features” everybody is shoved into one or two sizes for All. The fact that they have the most convenient locations than any other bank, is why I’ve stayed. What frustrates me is a simple name correction was dismissed, I am a senior who has been with BofA for 44 years, asking for a little respect with my name. Bank of America and the mobile app department turned a deaf hear to me.
Hogansville MKW - Greatest app ever!!!
I just hate how you'll over draw by only a dollar or two on Wednesday, and on Thursday they charge your account an overdraft fee of almost forty dollars, and my check goes in on Friday morning at 2 am...?
What's up with this Bank of America?
Y'all are robbing the little man, who lives pay check to pay check, just so y'all's executives can make big bonus checks at the end of the year!!! I think we need to sue again and get some of our money back! I called and told y'all the situation, where I wasn't gonna be able to feed my two babies until Friday and it would be a burden on us because I'm a single father of two and all I got was sorry sir!!! I have only asked twice in the past 8 years and they wouldn't help me. I know it's my fault, but a decent Bank and decent people would have helped a person down on his luck. But all that said it's still an excellent app, just don't expect no compassion from these people.
learn to be happy - Worst ever.
To add to the worst review. Let’s not mention that they have taken away all Drive-through and have cut down on the amount of tellers which no matter what time of the day you go there is always a line and wait time is almost 30 minutes. Only reason why I stay is because my mortgage loan is with them and until it’s payed off next year I will surely be moving to another bank myself. The color is already helping the managers a miserable there is no personality smiles greetings no nothing they are definitely miserable at their job. And states constantly being made go in there to pay my credit card bill they end up paying my mortgage with my money then my credit card gets put on hold until they can fix the problem which is taking about a week or so they’ve done this on numerous occasions I hate this bank!!!! I feel bad for the elderly people that now have to stand in line and wait 30 minutes to get to a teller because they can’t go through drive-through because there are not any more seriously what are you people thinking this bank only want you to move to forgetting the mobile app or their ATMs. WORST BANK EVER!!!!!
Roberto Mas - Keeps locking my account
I’ve been a faithful customer for 16 years and have never had the amount of problems with the app that I’m having now. My account keeps locking when I try to authenticate. I walk through the steps to unlock and then it puts me right back in the same loop. The only way to resolve is to call the 800 # and get a temporary passcode (thankfully that process works).
After multiple failures, it would appear that it is locking the account / looking for the account details for the first account in alphabetical order (which happens to be a custodial account with my daughter) vs what I expected to be my primary account. I wouldn’t have known this without my account getting locked multiple times and an email stating my account had been locked on my daughters account. Resolution: Let me select the account details I want to provide to unlock my account (which I’m still unsure as to why it is locking). Here’s the user story all written out for you: As a BofA mobile user, I want the ability to select which account details to use to unlock my password so I can use the mobile app. Bonus points if you can fix the bug that keeps locking my account.
Help me help you. I’m happy to walk through the scenario with your product team and get to a resolution for all. I’m ready to give you a five star review if we can solve this. Right now my mobile experience is a one star :(
BEACHGOER:) - Simple?, Not all features r available
Paying bills, transferring money is very easy to do:), but sometimes I want to be able to get ?’s answered.. that is not so easy. U can’t always find the answers on here.. so then u have to call a rep, that is awful. Usually after a few transfers a hang up, them calling u back because u don’t want to wait on hold for 20 min?, then u get hung up on again. Then to get something fixed u have to go to a branch office. So?. Mobile banking is good for basic stuff.
Also, I feel like when u transfer money? U should have the option to cancel it for up to 24 hours?? There r way to many scams going on & how is a person to protect themselves? The bank doesn’t protect us? Neither does Zelle,
I found out today that this company or person that I thought I was getting a puppy from? I got in touch with the real Co & we spoke, she said that these people did this to them last year?? There websites were shut down she thought??
But I let her know they were up & going again??
It’s sad that the government can’t do anything??
bank amie - Overall love the app
I love the app and am on it practically every day. The information is posted quickly and so love the deposit feature. My only wish is that the Bank review and update the 90-day average on a daily basis in connection with the various levels. I deposited $20,000 upon receiving a letter that my status was in jeopardy and it literally took more than two months for the website to update my three-month look back period. I was only about $3000 short of the $100k threshold, and if you’re going to send a letter threatening my platinum status, you darn well be calculating and updating the average on a daily basis. Finally, after checking the app each day for more than 2 months, I called the customer support line and they were able to assure me that the Bank knew I had exceeded the threshold and my status was safe. Not a good way to treat your supposed best customers. But other than that, the website is awesome.
sulsul35 - Good but one request
This app is good, I do standard things on it like transfer between accounts and check my balance. No problems. However, I hate the “Alerts” button is at the top left of the screen. When I click on one of my accounts and go back, you click the arrow on the top left to go back to the main screen. Many times I click the arrow more than once because the screen is not sensitive for some reason, and I end up clicking the alerts button. That button takes me to a different screen that I have to cancel each time, which a pop up comes up to confirm, and then I have to use the arrow AGAIN to go back to the main screen. This happens several times when I use the app and it drives me crazy. Either move the button to a different location on the screen OR just make it so I can go back in 1 click versus 3 clicks. I simply don’t want alerts on my phone.
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Irishmiken - Living in Canada
I’m living in Canada so I will have transactions in Canada more often so you need not call on any transactions in Canada or the United States .
harm136 - Internet problem
The lady was fabulous with my issue. Thanks for the help
artmak - Works every time
100% of the time !
Gillkaram - Seriously
RebirthWay - My comments
Easy to use and effective.
NenskyB - App works fine
I’ve been using the BoA mobile app for a while and it adequately caters to all my needs. I really like the time feature as the app greets me when I open it regardless of where I am in the world. Highly recommend especially if you don’t reside in USA.
gulf sand - JM
Excellent bank to deal with and bank online.
Generalgman - App use to work fine. Not any more.
This app worked flawless for a long time until the last few updates. Now it grinds away trying go load pages, freezes and gets stuck in screens. Horrible now. Went back to my laptop and flawless banking.
abagales - Confusing web site.
I am a Canadian and deal with several Canadian banks and all of them have sites that are easy to navigate. Your bank of America site is frustrating to say the least.
MayaSubee - Online banking question
Good service when I called
000HD - Almost the best
Pretty good UI - wish there was a dark theme.
Also, no need to provide extant notification for inactivity sign out.
2018 GLC - Excellent
Excellent bank and staff very friendly and helpful
Quantum Chris - NOTIFICATION FOR TRANSACTIONS POSTING, not purchase
Why do you send me a push notification for a transaction postin to the account vs an actual purchase???? Most banks do it the other way, when it’s important. Instead I get annoying pushes early in the morning and I get paranoid, who’s using my card???
Also, do not like the new fluff flat, blah look. Prefer previous version.
jpg50 - Can’t use
I have this app installed on my iPhone 7+. It used to work well on the bell network in Canada, now I can’t open the app, keeps asking me to re-try over and over and over. Why do telecom companies put a wall up so we can’t download apps from the US store if u have US credit cards and so on. Very annoying.
Chérissiez - Travelling option
Will travel in Arizona soon and cannot find where to enter information.
boukedjar - The best bank for me
فى حب الرسول - Easy and secure
Thank you BOA i really enjoy the features for online banking. Was hesitating in the beginning but found out the simplicity and security.
fadinice - Easy and best
Thanks for making every step easy and explainable.
Mterner10 - Not upgrading
For the last month every time i invoke this app i am
agreeing to upgrade it but, next time this request repeats
When will this stop?
mihmho - Transfer
Naiza7 - Good
Good nice applications
Argyle66 - Easy to use
Great App and easy to use for day to day banking
likibet - Lilibet
Thee Mr C. - Bank of America App
Love it.. easy to use
Signe2016 - New format
I am not very happy with the new layout. It feels more like an advertising format for other companies then an app to do my banking.
RYT57 - My favorite personnel bank
BOA is an excellent service for retail banking didn’t try their corporate service yet looking forward to have a business account with them soon
Olguita Ven - Reseña
Fácil de usar, genera alertas de seguridad a tiempo, ofrece diversas opciones de modalidad de pago y depósito para los clientes, al igual que el monto mínimo a mantener en cuenta para no pagar fees mensuales
Dean(o) - BAM
Everything is at a glance and easy to do!
akb1969 - Easy to use
User friendly app. I do all my banking on the app.
Keisha-xo - Recommend if you work across the border
Works great for Canadians !
Comingalong - Easy to Use -good functionality but
Only sends out text notification to US phone numbers. I wish it would work with CDN phone numbers as well.
Overall an excellent APP.
BeachPebble - Best Banking App
Full featured. You can do almost anything banking related in-app. Well designed and thought out.
screwdrvier - Excellent
So glad this works in Canada, makes my life and pocket book so easy.
eyad2018 - Outstanding app
Outstanding app from Bank of America
Bansheebugle - Re: Beat Banking App!
BOA has by far the best app for security, alerts and service when in doubt or a dubious transaction! Keep it up guys!
hdhdjdjddbjdkdndndmd - great navigation
easy to use, never cashes, very interactive app
arinku123 - Mobile banking
It's easy to use and makes working comfortable no matter where I am.
Very compatiable to my phone.
I like the app.
3amaria - Great app not always available
I’ve been encountering an issue whenever I try to log into the app without wifi. It’s been happening for months, it says “Network Unavailable” when I have perfect internet. It makes no sense to have an app on my phone if I can’t use it on the go
GA55ER - Clear
The app is clear and easy to use on a phone. Loads fast and is functional.
banklogic - Unclear
Totally opaque app; seems you need a lot of trial and error to figure out what buttons to press to get what you want. Seems to have been set up by a drunken person, no order or logic.
Min Myo - Excellent customer services
BOA is the best bank that I have ever had. Customer service is always there when I need it . Always monitoring the my bank account and credit / debit
ksefiani - Very customer friendly
turquessa - Works beautifully in Canada
Great app; easy to navigate and operate. Have never had a problem using it. Very straightforward. The quick fingerprint sign in is a bonus.
Layyah.Nadeem - Excellent App
Good features , easy to use , fast and reliable,I love BofA.
Dannidasilva - Great app
Works perfectly. Simple layout. Alerts are great!
Winman31 - Bank of America
Excellent, easy to use app
Ilustrado2008 - So far pretty good!
Few problems thus far, and fairly easy to use.
Jkflipflops - Very fluid/fast, and great user experience
Zz James - App doesn't work
Your bank app doesn't work outside of the United States!!!
Not Good At All!!!
Jesse Johl - Doesn't work in Canada
Can't download app and if you can it won't work properly
Works great in USA
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