MLB Ballpark App Reviews

I always have problems with the Ballpark App!. Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could.

Update. I went to the ball park with the tickets on my mobile phone it would not let me open the tickets when I arrive because it required me to update the Ballpark app. I could not update the Ballpark app because it requires 16.0 iOS and I only have 15.8 on my phone. I was able to Access tickets last week on my phone but today nothing so I could not show anyone my tickets when I arrived. This is very bad. check before you leave for the ball park. Very disappointing with no warning! I had to go to the ticket booth and give them my confirmation and it took them a while to find my tickets and then they had to print them out. I was lucky not everyone can do that.

An incomplete app if there ever was one.. I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps.

This shouldn’t be this difficult. I’m a season ticket holder and I used this app seamlessly in the past. This year it is ridiculously ridiculous - I don’t understand how it goes backwards in this day of everything being technology driven. I also don’t understand how it is we are expected to use this to get into the ballpark with tickets but my tickets are not able to be seen. I am starting to really dislike the hoops I have to jump to see tickets I should be able to see after I log in like it used to be. I. AM. NOT. HAPPY.

Won’t unlock tickets. I’ve used this app once before and it worked fine. This time it says I have tickets available but when I click to retrieve them the takes me to another page and says that I haven’t bought any tickets. Really frustrating. Update: The response to my original review suggesting that I just follow the online instructions to retrieve my tickets is ridiculous. It wouldn’t work. Period. I eventually went to the customer service window at the ballpark and was told that they have had a lot of problems that day retrieving tickets that were sold in a block. She took care of it in about 30 seconds. I’m just glad I wasn’t locked out waiting on tickets to a concert. Oh well. Better luck next time I hope.

Useless App- Don’t Download. I bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs.

My Best Friend Hates Me Because of this App. Ok so my friend and I went to the LAST MLB game in our hometown (yes it is Oakland) due to the money grubbing team moving out. Anyway, I bought a pair of tickets and wanted to send one to him so we could put them in our wallets, ok so far so good. But in order to handle the tickets in this manner, not only do you have to register with MLB but you also have to download this app. I did that but also he had to do the same just to let me send the ticket to him! What a lot of needless busy work just to buy a ticket and put it into our wallets on our phones! Why does MLB need our personal information to do all this?! Answer, so they can sell it to other companies. Well sell this, not all of us are happy about such treatment!

Do not download!. I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP.

Ballpark App Is Fantastic!. I am a huge fan of the Ballpark App! The convenience of having all tickets located in one place when you travel for games and such is really awesome. Same with buying tickets for any team. As for the history of check ins and such, amazing! It super cool being able to see any game I’ve ever attended! I even went back and added every game I’ve ever been to! What a great collection of memories! If I could make a suggestion, it would be for the ability to go to the stadium history and see a breakdown of the games from that stadium and maybe more data about the stadium. Just a thought, but honestly this app is a must have for any and every baseball fan.

A Really Frustrating App. I can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game. Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!

Doesn’t even pretend to not be garbage. This app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets.

Couldn’t access tickets at game. VERY unhappy with this forced use of an app to get into stadiums when we all know service is shotty. We pull up to the park, try to access tickets and it says “error, something went wrong. Please try again.” Over and over when we try to log in, I had to use someone else’s phone, have them download the app and sign into my account and thankfully it worked. If you’re going to force people to use a system like this, you need to force ballparks to be prepared to access this system themselves when your service fails paying customers. The ballparks need to be on the same system and can pull up my account to view my tickets because had I not be able to use someone else phone, I would have been denied access to what I legitimately paid for.

More events/pictures taken away. With your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans.

Ineffective app. Had a ticket sent to my email, so I had to download this app. My ticket didn’t show up under the ‘ticket’ tab, so had to look in the FAQ to try to figure out an alternative route. Ended up going to my team’s tab and select access ticket from there. Then I had to log into Ticketmaster, but my Ticketmaster account wasn’t linked to the same email the ticket was sent to. So I had to create a new Ticketmaster account with a different email. My ticket still won’t show up, I have to use the ‘access ticket’ route so there was like 6 more steps to an already tedious process of accessing my ticket through Ticketmaster. Who do I vote for to abolish creating new accounts and passwords for literally anything you want to use on the internet or phone?!

An actual scam. Purchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy.

Cool coke. Thanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks .

Has sponsors that interfere with app functionality. Trying to access my tickets on this app, and I follow the prompts and was asked to enter my credit card number only to be in rolled in some movie membership application, which was not my intention. I immediately got a fraud alert from my credit card company via text and confirmed that it was fraudulent, they shut down my credit card and I was unable to use it during the Cubs game. I was forced to use this app to get my tickets. It should be an honest easy to use application that does not lead you down the dark hole of unwanted subscriptions. It took me over an hour to manage and unravel the damage via phone to get my credit card working again. I would definitely not recommend using this app.

Redeeming a voucher should be easier. I purchased stocking stuffer vouchers for my sister. We were so excited to choose a game. In fact, we decided to bring my daughter along as well. She is ten, plays softball, and is becoming a huge Giants fan. I finally went to purchase tickets, and it was very difficult to access the vouchers. I expected them to be attached to my account in the MLB app. There may have been a way to access them, but I could not find them anywhere. I finally had to comb through old emails and hit the “redeem now” button through the email. After all that, I wasn’t able to purchase 3 tickets and use the partial credit of the vouchers. I expected to be able to apply the vouchers and pay the difference. Instead, I had to make a separate purchase which meant accessing the app again, logging in again (I think I ending up logging in 7-10 times during the entire process), and finding/choosing the correct seat to be included with our other seats. It was all very frustrating. We love going to Giants games. I think the stocking stuffer vouchers are an awesome deal! I just wish the purchase process was easier. Thank you for your time! Go Giants!!

Terrible User Experience. This app is without exception, the worst app I've ever used. It almost never works. Takes forever to load. Tickets do not transfer to my Apple wallet. The system usually crashed when you're at the ball park waiting in line trying to get in. The app caches events and posts then above tickets to games regardless of event date. All in all, this app represents the worst component of being a baseball fan their is. Takes nearly 5 clicks just to open your tickets. Very difficult to use, my parents struggle with it and always ask me for help. Friends have not been able to get into games because the app does not work or load properly on their phones even with perfect wifi and network performance on the newest iPhone. Please MLB do something about this horrendous situation. Update - the developer responded to my review with a very generic, unhelpful response. I believe a bot may have responded as opposed to a real human which is not a surprise, given the quality of their application.

First Purchase for 75 year old. Now that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located. That’s enough from me!

Used to be great.... The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!

Bad experience. Last year I took my dad who needs a stroller to get around to a Reds game and we sat in Bally sports club and we were able to park right under the stadium and take an elevator right where we had to go sit it was a very nice experience this year I took into a game was going to do the same thing but when we got down, there was unable to park under the stadium because you needed a yellow pass did not know we ended up having to park about two blocks away in a parking garage where the elevators did not work so he had a hard time getting up and down the stairs. I’m being that we were at least two blocks away does not sound like much but for someone who has issues walking, it is a long distance disappointed, we were unable to park under the stadium like we did last year

My birthday present. I bought my ticket on Monday June 5 th my birthday. I met the most beautiful family who have had season passes for 40 years! The best seat in the stadium behind home plate, in the shade, and access to the Scout Club! I had the most wonderful time, autographs from 5 of the pitchers! Everyone helped me finding my seat, food, except this tall man inside the Reds Team Shop who made me get out of the store and get back in line and re-enter the stadium and rescan my ticket! That was the most traumatic unacceptable experience. I hope it never happens to anyone who goes by themselves to the Cincinnati Reds game . Thank you for my birthday celebration at the Cincinnati Reds game!

Where are my tickets?. I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games.

Not all that. I thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive. The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience.

Had trouble or setting up account. The account creator for the app is broken. It didn’t accept a valid password. MLB’s chat assistant, even with a live human (supposedly) was garbage. The agent kept putting in responses that ignored what I said. She asked for the email tried to my account, I said I couldn’t create an account because I kept getting an unspecified error. The agent then sent a long list of questions, most of which I had already answered. Then the agent says “the email address you provided was not associated with an account”. I didn’t provide an email address because I don’t have an account. I do not think the agent was a human. I got a support number which didn’t go through until the third call. Minutes stuck in a phone tree, then I get a real human. She tells me I should sign up first on the browser, before going to the app. Then she says to try and add the @ symbol in front of my password, even though it explicitly says “no special characters”. That finally works. What a mess. It was not the agents fault. It’s MLB’s fault. Fix your app sign up tool. It is broken.

Ridiculous. I’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝

Is This Heaven?. If you’re over, let’s say 50, the ticketing process seems like a pain in your batters box. However, once you master the account creation & I recommend writing down your password, your eligible for Cooperstown. The Ball Park App is meant to accept and transfer tickets all season long. I don’t miss standing in line at the Box Office or waiting for a friend to arrive at the ballpark just to say, “I think I lost your ticket.” In the field of dreams some are players and some are spectators, where ever you find yourself these days, remember you can’t get in without a ticket. Let’s Play Ball!

Very glitchy and unreliable. First time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating.

What a nightmare, bought tickets online and app was at fault.. Bought my tickets a month early and they showed up in the app, even got a email the day before saying it was good to go on the ballpark app. Well before we drove an hour to the stadium I tried to log in and download them to my phone but my password wouldn’t work, no big deal, reset password but I never got my reset email so I called. They told me to go to the stadium that the reset can take 10-15 minutes just head to the stadium and if I didn’t get them by then just come to the box office. So after paying $25 to park and walking a mile to the stadium, still no reset so to the box office line I go. By this time it’s 30 minutes before the first pitch, spent a hour in line and in the end I was told I didn’t have seats even though I had a email with my seat assignment. The lady in the box office told me she couldn’t do anything and if I wanted to talk to a manager I had to go to the other side of the stadium to another box office. Went to the other side, manager looked at my seat assignment and printed my tickets and we went in, by the time we got a drink and snack, it was the 5th inning. Not a big deal, we only came for the food really but boy was it bad. Save your money and just try the French fries, he other stuff is crap. Even the Dr Pepper was flat and the souvenir cup was from last year. So now I’ve got a souvenir cup to remind me of the worst MLB experience and they even got that wrong.

Avoid needing this App. BIGGEST CONCERN: If the app is glitching, you don’t have your tickets. There’s no workaround. Offer a website option if the app crashes or add to Apple Wallet or something!——It’s MLB’s version of Ticketmaster. Except it’s not good. I had tickets to a game. And everything I read said I had to get the tickets solely through this app. There was some glitch connecting the email I used to purchase them and the email I used with this app. Long story short, I spent 2 hours figuring out the issue. So I deleted the app and downloading it again got me my tickets. If the app has a glitch, you’re in trouble. There’s no workaround. No online website to view your ticket. It’s only accessible in this app. I will be avoiding tickets through this app from now on. Also, customer service got back to me during game time to tell me to download the app. Thanks a lot.

Room For Improvement. This app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity.

Can’t access tickets on iPhone7 w/o IOS16. They need to make the app accessible to people who don’t have IOS 16 or just make the app able to work no matter the time in general, I have an iPhone 7 and legitimately can’t use the app without a force update. No matter what I do it doesn’t go away when all I need is to scan my ticket. The fact this is the ONLY WAY I can use my ticket is absolutely atrocious. It’s physically impossible for me to get my ticket without this app, and I can’t update it. I need access to my tickets and I can’t do that without another phone. I don’t have another phone. Please fix this issue. It’s a ticket app not a software that needs to evolve with every piece of technology yearly.

Ticket recall needs to be recalled. You can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else.

Can find my tickets. This stupid website or whatever you call it application has a duplicate application one is major-league baseball. The other one is major-league baseball park. You have to go to the Major League Baseball Park if you want to download your tickets I tried for 48 hours until this was explained to me by vivid seats, another absolute terrible app trying to buy tickets to a baseball game was hijacked by MLB, so even if you go through Apple Pay, you go through the website you buy the tickets you still have to go to Major League Baseball to get your seats what are complete and utter Djoc waste of time lesson and frustration there is no customer service basically when yo the questions to hang up on you it happened to me 12 times. These people should all jump off a cliff. Worst experience of my life.

Won’t let me purchase. I hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know. I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over. I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!

Baseball Ballpark App Suggestion. There should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything.

Unable to add previous games. Edit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update.

Not able to receive tickets from my friend. Wow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better.

Can’t access tickets over a week later. I bought my tickets over a week ago and they still say “Barcode not available” contact member service. I have emailed three times; I received two calls one day when I was in a meeting. The person said they would call me the following day. I never received a call. I sent another email asking for someone to contact me to resolve the issue; only to receive an email saying we’re trying to contact you, what time will you be available. No one had called that day.

Very hard to activate if you have an existing account. I am a tech savvy millennial who has Purchased from mlb since 2010. Even for me, setting up this ap was difficult. I Never received reset password request, requested 5+ times, despite checking all folders. Eventually I tried to recreate my account under the same email, to just have password reset link finally come through after using the same email that was already used via mlb login for years. I Really dislike that you can no longer print tickets or email them. I Bought tickets for my 77 year old parents for Father’s Day and had to spend an hour on FaceTime helping them activate the ap to transfer tickets. MLB stadiums are cutting out a huge paying segment of the population only allowing admission via the ap. Boomers are a huge demographic that can afford these games. Making admission so difficult for them without leaving any type of method of ticket delivery is ageism. It nearly ruined our Father’s Day call making what should have been a fun gift stressful to receive. I’m happy I was able to get them set up otherwise they would have missed the game figuring it out themselves. Please allow alternative methods of ticket delivery.

No Guaranteed Refund. I think it’s borderline criminal that you have to sell tickets through Seat Geek instead of getting a refund or selling them back to the team/stadium if you’re unable to go to the game. They’re my tickets, so I should be able to do whatever I want with them. Since you can only sell your tickets through Seat Geek, theres no real competition and you’re lucky if anyone buys your tickets at all, let alone get your money back. Even worse, the suggested price for your tickets on Seat Geek are a small fraction of what you paid, and that’s before they take their 10% cut if the tickets are sold (and they have the nerve to charge additional fees to the buyer). They wanted me to list my tickets that I paid $48 each for for $18 each! That’s a total ripoff. I bought a 3-game ticket pack before the season started, as I usually do. Now I will only buy my MLB tickets day-of or the day before at the earliest, if I purchase tickets at all, so that I won’t have to worry about illness or other responsibilities getting in the way of going to games. Because of MLB’s greed and Seat Geek’s monopoly on MLB ticket resales, I will go to fewer games, perhaps even no games at all. Hopefully other fans will follow suit until MLB and Seat Geek stop ripping off fans.

Cannot retrieve tickets. I purchased a 2024 season ticket as I have done since 1991. At the time of purchase the requirement was to have an iPhone 6 or higher. I currently have a iPhone 7 that cannot be upgraded to ios16 the current requirement for using the new updated Ballpark app. Consequently, I paid for tickets that I won’t be able to use because I can’t retrieve them. I called the Orioles office and they said they were aware of the problem and that other fans were having the same problem. The ballpark app was apparently updated with the new iOS requirement on March 15, 2024 less than two weeks before opening day. I have no idea what will happen next, but I am not in a position to buy a new phone at this time. Hopefully, MLB can find a fix so that fans can see the games the that they paid for last January. I have been a season ticket holder for 33 years.

Worth the wait!. The Ballpark App has had quite a journey but seems to have reached a good level of stability and reliability (even with some teams not really using the technology as well as they could). The Check-In feature is FANTASTIC. You can go back and enter games from the past. The app does the hard work -looking up the details. I add a picture of my ticket stub for self-verification. So far I’ve entered games back to 1984. This feature should be highlighted much more! Of course, an “export” function would be a great add. Now, if you can get the MLB App folks to fix the stat look-up function, especially for historical players, my baseball game attendance would be much more enjoyable as I would have something else to do than watch the game (since “my” teams are the Tigers, Cubs, and Nationals). 🥸

Buying tickets. I added tickets to my cart because I couldn’t seem to view all the details without doing that. Then my timeline ran out as I was researching all the other seat options and talking to my husband about options. We then decided to go ahead with those same tickets but it would not let me add them again even though it was showing the available. Why in the world could we not buy them if they are available? I could understand if someone else bought them in the meantime, but not the case. I ended up having to go to the website and waste a lot of extra time but eventually was able to purchase them, not through the app though that would have been a lot easier of a process.

App does not allow me to update the app. Please read this carefully and reply to me what you can do about the problem. The app will not update unless you have iOS 16 or later. What are the fan’s with an iPhone that does not have an update to iOS 16 supposed to do? We only have ios 15 until Apple gives us an option to update to iOS 16. iOS is the internal operating system for an iPhone and all Apple devices. I highly recommend making another ballpark App available for iOS earlier than 16, or do not make it mandatory to update the ballpark app. The ballpark App version in March 2023 worked fine for people that cannot put iOS 16 or above on their iPhone. I am asking customer service to get this information (Case) to the department that updates the ballpark App (Developers). Please do some research and forward this Case to the developers of the app. I don’t have an option to do that, I can only get to customer service and they don’t know what I am trying to get done. Read the ballpark App recent reviews, a lot of fans are deleting the ballpark App because the update doesn’t work on the iOS version they have on their phone. Please try a little more to help us be able to use the ballpark App. I used the app a lot last year, this year I can’t even open it. Other reviews show the same problem. Neal Purvis

Shows ticket exists in app but won’t open. Since integrating with the Ticketmaster login, tickets don’t show up in the app. on top of that, the Ballpark app now forces you to also login with your Ticketmaster account. For what reason, I have no idea, but it worked fine before that. I use the same email address for my MLB account, for my MLB Ballpark account, as well as my Ticketmaster account. I purchased a ticket through the MLB app, and not through Ticketmaster. When I open the MLB Ballpark app, I can see that I have a ticket available for today’s game. However, when I selected to open it, it tells me I have no tickets available for today nor the future. I’m headed to the ballpark now and I’m extremely frustrated. What was supposed to be a relaxing day at the park is potentially turning into just a lot of traffic and wasted time.

One Day Worked, The Next Didn't. My phone has the latest update but it is an 11 pro that works fine. Is THAT the issue after the latest update? Luckily I shared the tickets to the Oriole game with my husband when the app worked several days before. The day of the game my app gave me an error when attempting to sign in with Face ID. I called customer service and THEY couldn't figure it out. There was no place I could even ask for a password reset. My only option was Log In to another account. I want MY account. I finally asked for them to delete the entire account so I could start over. They said they did but I'd have to wait 10-15 days to take effect!! WHAT??! If this is the only way to get into events, I feel like it's a risk to purchase tickets. I like paper tickets as a backup or even a screenshot. But they say they're not accepted. I hate this. No ball games for me.

Issue with selling tickets. I bought tickets for a game and was reminded a day later that there was a wedding already scheduled for that day. I went to try to sell the tickets and while I bought the tickets from you I suddenly found out I could sell them through you. Instead I was directed to Seat Geeks and was forced to use them. If you’re going to sell tickets then you should have a way for tickets purchased on your sight to be solid on your site. Navigation of your sight is real good to find tickets but now that I’ve listed my tickets to sell I guess I’m going to have to go to Seat Geeks to see the status, change sell price if desired, etc. Not cool. Not cool at all. I’ve bought several tickets from MLB Parks but in case I do something else like I did with the purchase of these tickets for the wrong day, I’ll be looking for another place to buy my tickets. The best scenario would be to exchange my tickets for another day but don’t know if that option exists. I got lazy using your sight. I’ll be doing more research now for an app with better options.

Glitches affect very high stakes aspects. This app would be great if it worked properly. I had checked in to 100 games over the past decade and that information was somehow lost between last year and this year. I submitted a help ticket and they offered no solution. Recently I went to enter a baseball game with tickets I had purchased. The game appeared in my tickets section but when I tried to access the tickets to scan them I got an error message about incorrect data. This was true for subsequent games as well. These are tickets purchased directly from the team as well as SeatGeek and TickPick. It’s clearly an MLB Ballpark app issue. I once again tried to submit a ticket and even talked with an agent on the phone who verified all my information was correct so didn’t know why there was an error. They referred me to the team I purchased them from. Luckily I was able to find a backup way to access my tickets since the error persists on this app. Do not rely on this app if you expect it to work.

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Fun app. Great for keeping track of what games you've been to.

Terrible. Another garbage app by MLB. Why do they have so many different apps, accounts, log ins for everything ? Ballpark app can’t even synch the right dates for ticket purchases.

Our Holiday will be perfect.. 1st trip to USA to celebrate retirement. My Dad was one of the original Cardinals in Australia in 1948. I’m going to Cityfield to see them in his honour, then to Yankee Stadium on the Tuesday. So excited.

Rubbish App. How can I receive tickets purchased as a gift on another email It’s too difficult What happened to printing off tickets Send them by email This process is ridiculous

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Top Notch Tigers in Lakeland. Today we attended the Tigers game for my husbands birthday. Not only did they put streamers on our seats, they provided a birthday card and put his name on the scoreboard. He was thrilled. Made our day. And then they won the game in the 9th. Perfect all around. Thank you ⚾️❤️⚾️❤️⚾️❤️

Wrong tickets sent to me. I was sent the wrong tickets

App update. So annoying that everytime I try to do something on the app I get a message about updating for the new features but when I go to the App Store the app is fully updated.

Tickets. I see my ticket for a game tomorrow but i can’t open it, it says no purchase

Dumb and dumber. This app doesn’t allow me to use my ticketmaster password. I can’t access my Red Sox tickets and the game is at 1 today. I hope I can get in

Losing History. Love the one stop shop for tickets but every season I lose my ticket history. Wish it could be archived. Why can't it be this way?

Impossible!!!!. Can’t get I despite having tickets paid for. Not sending verification email. Added additional account to verify ownership and still no access! This game day, they took my money , I have no tickets and circular instructions that lead no where!!!! Totally frustrated!!!!!

can’t select section for mobile ordering. on iphone 13. can’t select my section to order food at stadium

Missing Tickets. I was advised MLB tickets purchased on StubHub could be viewed on this app. That does not seem to be the case, nor is customer support willing to present any solutions.

Impossible to retrieve tickets. Procedure does not work!!!!!

Can’t find tickets. I received tickets to go to the post season game tomorrow October 08 2022, and it is so frustrating accessing the tickets varied account, refreshed followed all steps I can find and still no access 😢

The worst. Never works

My ticket does not appear. My ticket does not appear on my wallet or mlb app despite of the successful email verification

Can’t access tickets.. Tickets show up as received, but won’t open.

This brutal. Very hard to get set up. Trying for hours to accept tickets. Keeps telling me to sign in up my MLB account, but can’t see where to do this. Contacted the team and after pushing three different buttons for help was directed to a website and then got a message saying site could not be reached. This is 100 times more difficult than any other method I’ve used to enter games in any sport. Says my tickets have been accepted, but no idea where they can be accessed. Can’t even get help. Very poor.

Tickets. Can’t see them need help

Ticket search. Navigation is pathetic

Ticket Purchases. Very user friendly

Not a good experience. Can’t see my tickets. Have to call for support. Dumb app

Doesn’t work. It always shows that I don’t have tickets. I have to go to my web browser to find them.

Ticket received, but no ticket in app. I get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work. Single-purpose of the app

Where are the standings ?. Why do we have to look so hard to find them ???

Garbage. Garbage app. Says I have no tickets when I do. Complete garbage.

Cumbersome. I guess MLB figures fans are only 25. The app is not intuitive.

Jmmc. Cabrera

Scores for entire season. Is there a way to see scores for the entire season as I just downloaded the app and can’t see previous scores. Thanks!

Confusing. Complex app. Stuck using it

Tickets missing. I was transferred tickets and tbey never arrived?!?!

Terrible. I purchase MLB tix on StubHub and we’re forced to download this app to forward the tickets to a friend. The tickets never showed up on the app and their customer service never got back to me. Avoid purchasing digital tickets if they require the use of this app, it’s useless

Ballpark app. Too complicated

What a horrible app. Warning … this app doesn’t really work. They’re happy to sell you tickets. The fun starts when you need to access them for the game! You need this pos app, then you’ll also need a Ticketmaster account using the same email, and then you’ll need google wallet, and data of course, US data. Horrible. MLB & Ticketmaster forming an Byzantine axis of evil.

Useless. The app is really useless and a waste of valuable storage on my phone but if you have to transfer mlb tickets you need it. I have been going go MLB games my whole life I don’t need a map of the stadium I know like the back of my hand. I can see from a marketing prospective you may need an app if your wasted and want to get another beverage or to find where the bathrooms are. I also could see this as useful if need help navigating your way to work everyday by way of GPS. Please just create a web based way of logging in to transfer tickets so I can remove this app from my device.

Trash app. Can’t even set up an account, keep getting the same error message and no way to get around. Useless in accessing tickets I purchased. Bring back paper tickets instead of this garbage that doesn’t even work!

BallPark use. MLB BallPack App is easy to use and keep everything in one place.

It’s crap. It’s the worst way of getting tickets ever

Terrible. Terrible app. I can't get my tickets

Love it. So easy and accessible. Perfect for the baseball lover

Terrible App. It will not allow me to transfer tickets. Always get error “403 forbidden”

Transfer. I can’t transfer tickets to another person

Bingo. Bingo is way worse than last year! It’s not monitored correctly. The legend shows no walks and we have seen at least 3 tonight. Another game showed a red exclamation mark when the play was true causing a Bingo to not be allowed. There is something very wrong with Bingo this year. I hope this gets resolved because it is very frustrating to play this year.

Tickets so hard to find. Every time I order tickets through ticketmaster it takes a ton of time to find out how to transfer or log in with them on this app.

Clumsy and cranky. Awful site. Not user friendly. Full of bugs. A mess.

What happen to the Games?. We look forward to the pick 3but don’t see it. I also can’t see what I’m typing.

Nothing loading. Tickets wont load. Been trying for 2 days to load my tickets. Thankfully game isnt until Sunday but hope i can get them to open before then.

Unnecessary. Very annoying that they send you an email before the game specifically stating you have to download this app to use digital tickets, when it doesn’t matter at the gate. Just another scam to download a useless app

Last update. This app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points.. otherwise great app ......

Accessing tickets. Unable to access tickets through app

Cant transfer work event tickets. I am not able to transfer my group tickets to my work team…only 10 of my 40 tickets are showing to transfer and customer service is closed so frustrating when you spend over a thousand dollars for a work event

Brutal. Why can’t I look at my tickets and see immediately which ones I have already transferred.

No barcode yet. When will it be updated.

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Very poor information when fwd of tickets. iPhone 13 - first time using your app. I wanted to load tix into my Apple wallet - apparently not able to do that. Prob #1 - would be nice to know that’s not possible. Then I attempted to forward the tix to my wife’s phone so we would have tix on both phones in case one phone dies. She received the text but was unable to access the tix. Prob #2 - in hindsight probably because she doesn’t have the app on her phone - that would have been good to know to load the app BEFORE you transfer. Unable to see the tix on my wife’s phone - I cancelled the transfer ASSUMING I would have them still on my phone or that they would be sent back. NOPE. Now the tix with barcodes are NO WHERE Prob # 3 - it would have been good to know that their can only be ONE electronic version and that I lose the tix once I transfer. Now my message in MLB wallet says tix unavailable contact box office. These problems are probably buried somewhere in the massive amount of boiler plate ‘conditions’ but in all fairness need to be emphasized when someone is about to transfer tix

Has sponsors that interfere with app functionality. Trying to access my tickets on this app, and I follow the prompts and was asked to enter my credit card number only to be in rolled in some movie membership application, which was not my intention. I immediately got a fraud alert from my credit card company via text and confirmed that it was fraudulent, they shut down my credit card and I was unable to use it during the Cubs game. I was forced to use this app to get my tickets. It should be an honest easy to use application that does not lead you down the dark hole of unwanted subscriptions. It took me over an hour to manage and unravel the damage via phone to get my credit card working again. I would definitely not recommend using this app.

Team Schedule. I used to realize slowly on the newspaper to find out the schedule of my favorite teams. The newspaper was canceled, so I was lost had to find out the schedule as best i could This app only gives me the schedule, but it also gives me the schedule of the competing teams and other information that may be pertinent at the moment, but I would have to look for three or four other sources to discover this information.

This app is garbage. I ordered tickets through a third party and was instructed to download the app to retrieve my tickets from the wallet. I was able to access the app once but wasn’t sure where to retrieve until after the fact the app was kicking me out and wouldn’t let me access it any further. Once at the stadium I still wasn’t able to access the app and was turned away from the ticket booth with no way to prove I had tickets. Best part was it was my birthday and the app not working properly made this birthday a horrible experience. If the app was functioning properly then my review would a lot different. Not using this app ever again. Thanks for making my birthday a memorable one.

Too many steps. Not happy that I have to download an app to my phone just to get tickets. I would prefer just to have my tickets emailed to me. But I have to use the app, which then sends me an email anyway to confirm! Why not just email me the tickets without the app taking up space on my phone and the 12 different steps??? You complicated something that should be simple. And in the end, my tickets are nowhere to be found!!!!! I received a confirmation of purchase and told to go to the app. Then the app send you an email! And still no tickets! After all this I will probably have to stand in the will call line for my tickets. Very displeased with the process you have created.

Disappointing Support. I have used this app for several years without any issues. UNTIL NOW! Yesterday bought several sets of spring training game tickets and the app will not load them. And also the app is now frozen in a refresh mode. Contacted customer service and provided the info they requested and received advice that did not resolve either problem. And now have been “pushed” off to other places to get this resolved. Hopefully, with a couple months before spring training starts I will be able to get my tickets. Very disappointed with with this “monopoly” ticket arrangement, and the seemingly cavalier “do the minimum “ attitude by the Ballpark App.

Not user friendly. Buy your tickets from your computer. The app is not all that easy. Trying to pick seats and it kept throwing me back out to choose my game day. I had to go back in so many times that by accident I ended up buying tickets to the wrong game and couldn’t do anything about it. The interface with Ticketmaster is horrible! I kept having to sign back into Ticketmaster as I purchased and then tried to access the tickets. I went back later to look at my receipt and suddenly the tickets were gone. They show on the ticket page but when you click on it to get to the receipt, it says no tickets purchased yet I clearly did as it was charged to my credit card. Grrr. So frustrating.

Adding to Wallet issues now. Not sure what's up with the app. Have always been able to add tix to my wallet without issue. Got this years spring training tix and not all will add to wallet, it'll look like it should've added but just won't be there. I contacted ticket office AND Ballpark developers, each blamed it on the other and both said "well you can just use the app." (Nevermind the emails urging to add them to wallet before going to the park) Today my '23 regular season tix populated in the app without any option on screen to add them to wallet. I have latest iOS and updated Ballpark app.

This shouldn’t be this difficult. I’m a season ticket holder and I used this app seamlessly in the past. This year it is ridiculously ridiculous - I don’t understand how it goes backwards in this day of everything being technology driven. I also don’t understand how it is we are expected to use this to get into the ballpark with tickets but my tickets are not able to be seen. I am starting to really dislike the hoops I have to jump to see tickets I should be able to see after I log in like it used to be. I. AM. NOT. HAPPY.

Stuck in a doom loop that MLB made.. I was unable to open the version I had last year, so I deleted it and reinstalled today. The screen advised me to upload the last version supported by my iPhone, so I did. But now all I’m allowed to see is an overlay screen telling me to “Update Now,” which I just did. How am I supposed to buy tkts or show them @ the gate? MLB and Apple are in an unholy alliance to grab *all* my money - but if I have to spend another grand for a newer phone I don’t want, I won’t have a dollar left over to buy a seat in a ballpark. This SUUUUUCKS! Guess I won’t be seeing live ⚾️ this year.

MLB ball park has made game day a complete mess. If you have a technically incoherent person who got their tickets on StubHub, and wants to transfer them to others, you may as well just destroy your phone because it might make you feel slightly more sane. 1. My dad bought stubhub tickets for a Mariners game 2. He no longer needed them and wants to pass them along to friends of mine 3. He is not super well versed on how ballpark works 4. I had to get his stubhub login 5. Then after pulling my hair out, I realized I needed this dumb app for some reason. Downloaded it 6. Then I needed to create an account for MLB ballpark for him, without access to his email 7. After some lag and glitching, the ballpark app finally worked after verifying his email 8. I was then prompted to login to Ticketmaster when accessing the tickets 9. His Ticketmaster password was expired, I had to reset it, going back to calling him again 10. After I reset it, the app now cited API issues and I couldn’t access the tickets 11. After rebooting twice, it finally let me access the ticket screen with a Ts and Cs agreement. Issue is, every time I’d click agree, it would say error, try again 12. I finally logged out of Ticketmaster, and tried to log back in 13. It is 4 hours until first pitch and I have no idea how to get these people the tickets we PAID for Overall, this app is quite literally the worst ticket purchaser, holder, or whatever it is called. I have never had a pleasant experience in the past, and it just adds FRICTION to the customer experience. I’m already boycotting the MLB for the way my Mariners’ ownership acts, why do you have to make it so easy to never want to attempt to get to a game? Genuinely, whichever executive pitched this app needs to go through rigorous review process with some board members or something, because frankly this is terrible.

Just want park information (capacity, dimensions, trivia) NOT tickets. As a user of MLB apps for 20+ years, there a numerous things that have “vanished” in the GUI. You used to be able to look up park dimensions, capacity and location facts from the At Bat interface. Now you HAVE to download a 2nd app. Then enable location, buy tickets, or jump thru other absurd hoops to find any of that data… with these limitations, you can’t find it unless you are actually at *that* park. It seems very restrictive for fans watching a game (elsewhere) that park information is SO hard to find in either the MLB At Bat app or MLB Ballpark app. VERY frustrating.

Eases the Ticket Buying Process Ad Infiniti. The app is so easy to use, especially the seat map feature providing a visual of the park. Being able to customize your seat choices so easily and then immediately see your tickets emerge in the app de-stresses the formerly arduous and painful task of buying tickets via phone, visiting the box office or the risk to life, limb and property option of negotiating with a shady, smelly scalper in a dark alley behind the stadium. It might just be your ticket out if this earth.

A stability disaster. The refreshed for 2020 version of this app is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing! Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work.

Some inaccessible items. The app is somewhat inaccessible for users who are blind. I tried to add a new email address for tickets and could not find the button to add a new email address. Also, the chat assistant edit box was not clearly identifiable to me so I could not use it effectively. after receiving cited assistance, that person told me there was a button to add a new email address however, the button was not identified or tag with a description. This would be an easy change to the form and would make it visible to those of us using speech programs thank you.

Won’t unlock tickets. I’ve used this app once before and it worked fine. This time it says I have tickets available but when I click to retrieve them the takes me to another page and says that I haven’t bought any tickets. Really frustrating. Update: The response to my original review suggesting that I just follow the online instructions to retrieve my tickets is ridiculous. It wouldn’t work. Period. I eventually went to the customer service window at the ballpark and was told that they have had a lot of problems that day retrieving tickets that were sold in a block. She took care of it in about 30 seconds. I’m just glad I wasn’t locked out waiting on tickets to a concert. Oh well. Better luck next time I hope.

Gonna be a mess at Spring training. This is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download the app just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons) You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad

Won’t let me purchase. I hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know. I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over. I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!

App is awful. I purchased tickets for several spring training games and 2 opening weekend games and none of them are accessible through the MLB Ballpark App. I’ve tried to go through MLB customer service several times with no resolution. It’s all very frustrating. I received an email from the app developer today which accomplished nothing but to take me through the same circles. I have used the MLB Ballpark app with success in the past so I don’t think the problem is something I’m doing incorrectly. The developer and the team ticket offices refuse to fix the issue. My spring training trip is a week away and I have no access to the hundreds of dollars worth of tickets purchased in December. Still very frustrated.

Constant failure. Just started using this app and it has constant failures, on every screen. Follow up: After posting the first message that Ballpark app fails the Developer sent an email with an embedded link to go to a website and post fill in a form for more assistance. Next day I clicked on the link and it went to a web page that said “URL No Longer Exists” with some (unhelpful) reasons why and what to try. Nothing useful there. Back to the app for more troubleshooting. 1. I have an account. 2. The account works in the MLB app, but not in the Ballpark app. 3. Delete Ballpark app and try again. Fail. 4. Reset password and try again. Fail. 5. Use the link for phone Tech Support and call in. 6. Get through the phone tree to a tech; go through all the same steps and more with Tier 1 troubleshooting with Tech Support. Fail. 7. Tech Support says he will escalate the problem and call me back in twenty minutes. 8. Two hours later there has been no call from Tech Support. 9. Two days later an automated email comes in that says that the problem has been solved and they are closing the ticket. The problem has not been solved. Fail for the app, and fail for the tech support. 10. Delete the app and realize that I will never be able to use the app for MLB tickets. Since the app is required for baseball tickets this means I will never again be able to go to a MLB game. Fail. Notes: my user account works in the MLB app. The Ballpark app recognizes the account and the login, but the home screen shows an error “We’re having trouble personalizing your Home Tab”, and the tickets screen does not show my tickets either on initiation or on refresh. There are tickets that have email confirmation with a confirmation number. The email says that I must use the Ballpark app for tickets, but it fails.

A Really Frustrating App. I can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game. Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!

Why? Deleting as soon as I can.. Software is solid and effective, but why does it need to exist? Why did we need to find a way to incorporate mandatory data-collection spyware into going to a baseball game? What was so wrong about every other way we have used to manage access to baseball stadiums? Answer is pretty simple: they couldn’t datamine you and monetize your personal information. I guess it should have been expected. MLB is a monopoly after all. They could ostensibly require your entire health and financial history to enter the Ballpark and there’s nothing anyone would do about it. There is zero reason why I couldn’t download a ticket into my Apple wallet one time without a mandatory app.

My Best Friend Hates Me Because of this App. Ok so my friend and I went to the LAST MLB game in our hometown (yes it is Oakland) due to the money grubbing team moving out. Anyway, I bought a pair of tickets and wanted to send one to him so we could put them in our wallets, ok so far so good. But in order to handle the tickets in this manner, not only do you have to register with MLB but you also have to download this app. I did that but also he had to do the same just to let me send the ticket to him! What a lot of needless busy work just to buy a ticket and put it into our wallets on our phones! Why does MLB need our personal information to do all this?! Answer, so they can sell it to other companies. Well sell this, not all of us are happy about such treatment!

Warning: this app will lose your tickets—Class Action Lawsuit. I’ve used the app for years, including traveling to all 30 parks, and the ticketing was always wonky but now it has literally lost tickets I bought for spring training. The app notified me that the transfer was made from the seller and even displays the ticket details — but there are no tickets. Multiple attempts to engage MLB customer support were met with the equivalent of ‘not our problem.’ Do NOT use the app for ticketing, or do so at your own risk. MLB needs to do better. I have also just seen all the other reviews from people facing the same situation. I’ll be posting here about a potential class action lawsuit against MLB, which is clearly just happy to take our money. Stay tuned.

Thank God for the other reviews. I purchased resell tickets through Ticketmaster, around 20 minutes later I was directed from both Ticketmaster and a direct mlbapp email to download the app to access my tickets. I downloaded the app, attempted to sign up however, kept receiving an error message. Looked through the reviews where it stated to sign up through the browser first, include an @ symbol at the front of your password and then login through the app and that worked. Thankfully I did this a few hours before the game! Definitely needs to be fixed though as many do not troubleshoot/receive this resolution until they’re at the game.

Forwarded tickets disappeared. The app used to show me all of my tickets including the ones I had forwarded to a friend. Now I can’t see tickets that I forwarded. So now, if I need to recall, I can’t. Plus, the friend I forwarded 2 tickets to can’t see 1 of his tickets. So now there is a ticket missing. I need to be able to see all tickets even those that I forwarded. I don’t have a question. I have a problem that the app needs to fix. Do not tell me to look at help on how to find my tickets. The app has changed and I can no longer see tickets that I forward. I SHOULD be able to see tickets that I forwarded to someone.

Room For Improvement. This app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity.

Zero Options. We haven’t been to an MLB game in years. We were excited, and found this whole app to be a turnoff. We miss the days where you had the OPTION of paper tickets, will call, and not having to give all of your consent and data to MLB and their targeted advertising. Additionally, the app never updated with my parking pass for the game (which was purchased more than 24hrs before) so parking was a huge pain, waste of time, and we weren’t able to walk around the ballpark before the game. The customer support was rude and slow. It’s also pretty unAmerican to not take cash at Brewers Parking. Probably not coming back :) and sticking to college sports … paper tickets, cheap concessions, cash accepted, and players who are still “hungry”

Can’t access tickets over a week later. I bought my tickets over a week ago and they still say “Barcode not available” contact member service. I have emailed three times; I received two calls one day when I was in a meeting. The person said they would call me the following day. I never received a call. I sent another email asking for someone to contact me to resolve the issue; only to receive an email saying we’re trying to contact you, what time will you be available. No one had called that day.

Ineffective app. Had a ticket sent to my email, so I had to download this app. My ticket didn’t show up under the ‘ticket’ tab, so had to look in the FAQ to try to figure out an alternative route. Ended up going to my team’s tab and select access ticket from there. Then I had to log into Ticketmaster, but my Ticketmaster account wasn’t linked to the same email the ticket was sent to. So I had to create a new Ticketmaster account with a different email. My ticket still won’t show up, I have to use the ‘access ticket’ route so there was like 6 more steps to an already tedious process of accessing my ticket through Ticketmaster. Who do I vote for to abolish creating new accounts and passwords for literally anything you want to use on the internet or phone?!

Awful customer support. No tickets showed up in my wallet. Did all things ap suggested. I have an order number but there is no where to enter that so i went through phone tree and chat. Same advice. Refresh wallet and check email. I had done this several times. Only advice was call back during M-F business hours. Well the game is in two hours so that’s not helpful. App should give the customer a way to add their own order or referenced items number since customer support is non existent.

Don’t update. So I just updated the app. I had tickets to a game and luckily I saved them to my Apple wallet. Because after I updated the app my tickets are no where to be found. Don’t update if you have tickets for a game that hasn’t happened yet. I mean this app is supposed to be the way to track and get all your tickets, but if it deletes tickets from your account after an update it looks like you’re screwed Edit: After doing some troubleshooting on my own removing and reinstalling the app I was able to get the tickets back up in the app.

Forces you to use Ticketmaster, but not supported by Ticketmaster. This app still requires you to interact with Ticketmaster, which is deeply unfortunate. But when you run into an error, Ticketmaster will just direct you to use their own app. The interface is also not consistent between teams. Some, like the Mariners, will force you to log into another app to access your ticket. Other, like the Astros, allow you to access your tickets with the app itself. This app could have been an opportunity to bring the ticket management process in-house for the MLB. Instead it is an extra and unnecessary step between the consumer and Ticketmaster's terrible service.

Poor customer service. I signed up on the MLB ballpark app. I purchased two tickets for a game April 30 Tampa Bay versus Kansas City. I accidentally put in the wrong email address by one digit. It was supposed to be 1702 instead I typed 1709. So for a whole day now, I still cannot get access to the tickets that I have purchased. I’ve gone through the customer service contact. I guess I’m going to have to do a stop payment on my credit card. Then I’ll just forget about going to a baseball game. I guess if this is the only way that I can do this with this terrible customer service. I’m out of here so if I don’t get an answer very soon I’m just gonna do a stop payment on it and close this account. Thank you. Keith Thompson

Tickets stuck between TM and MLB Ballpark. I transferred tickets, they still show on my end but are not accessible to me. The persona I transferred them to (who I’ve transferred tickets several times before), can’t access them either. We’re afraid we’ll be told to contact TM directly…….I’ve had that experience with another ticket issue…..was not pleasant. Taking days and calls to resolve……and I still have a ticket I don’t want, way over priced and can’t really sell for what I paid………TM, not great..

Ticket recall needs to be recalled. You can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else.

Accesability issues for the Blind. I am a long time season ticket older for the Dodgers and every year in the beginning of the season there are issues with the Accesability for the Blind on this app. It gets frustrating that once you guys get it working, you change something and it ruins it for the visually disabled. Not until later on during the season does it get fixed and by that point the season is almost over. I wish when redoing or updating your app that whomever deals with the Accesability for the Blind does it once over and make sure that everything works so that there are no issues in the beginning of the season.

Handicap helpers are WONDERFUL!. Just wanted to comment that Toni and Jennifer were so kind and helpful to my sister who couldn’t walk at the game last night. Toni was right there with a wheelchair pushing her all the way to the Lexus Complete section and back after the game!..and Jennifer in that section kept a watchful eye on her and made special accommodations! These two are top notch and made our special night celebrating our brother’s birthday such a joyful experience! The Lexus section is AMAZING! We will try to make that an experience again and again..Thank you so much Royals Ball Park people! Susan Schreiman

A Baby Literally Used This App. I can’t say enough good things about the MLB Ballpark app—it made our entire experience seamless from start to finish. Navigating tickets, entering the stadium, and managing everything was incredibly easy. How easy, you ask? Well, my 5-month-old daughter, who only recently mastered the art of moving her arms and hands with purpose, practically used the app herself! If her first words end up being “MLB Ballpark App,” I wouldn’t be surprised—that’s how much we enjoyed it as a family. Highly recommend to anyone looking for a hassle-free way to enjoy America’s pastime!

Generally works but buggy. I got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better.

Use THIS app for tickets, not the other one. I literally spent an hour troubleshooting how to access my tickets in the other MLB app. Just put a note in there that tells people where to find their tickets. Wouldn’t be much of a lift for devs. Just sayin. I haven’t used this app yet, so I actually don’t know if it’s easy to use or not. The one star rating is for the OTHER MLB APP. Update (4 days later): The devs for this app reached out and asked me to send feedback to the MLB app, which I just did. I pointed out that they could put a note in the MLB app that tells costumers where to find their tickets. Also, this BALLPARK app was fine to use. The tickets were exactly where I’d expect them to be. Interface is modern-looking.

Tickets don’t show in app. Ordered through Ticketmaster link for a discount through my work. Thankful for the discount but why is this so tedious and difficult. The tickets don’t show in the app. The app keeps saying I need to verify my email which I already have. I try to send the verification email again and it says I’m already verified. Customer service line online says they’re available 12p-12a M-S but I sat on hold for 30 minutes. I tried to get help via the chat bot thing in the app and it just keeps sending you in circles the same way the customer service line does. Horrendous app. All I want are the tickets and to enjoy the game. This should not be this difficult to just get tickets.

Extremely Complicated for 1st time users and people over 50…. The most important thing Is you better has access immediately to the email the tickets were originally sent to. In my case, they sent a confirmation email to me work email address and Im not at work. Nor can I access it remotely. So you’re stuck then. Took 2 1/2 hours plus driving 30 miles to work to be able to do anything with them. Missed most of the game. Im all for change and improving but this is way too complicated for the average person. Especially for someone 50 or over. The worst experience I have ever had. Definitely won’t be using again, easier to watch on TV. Great job MLB, you screwed up a system that worked well for decades. 👍

New update?. Just noticed another update to the app and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks.

All On My Phone?!. So I’ve registered run into problems already typing with your fingers on a small phone creates problems all unto themselves. Phones also run out of power and things get lost on your phone faster than they do on your computer. There’s no hardcopy left I don’t care how long some stadiums have been doing it. It’s relatively new with the Rays and the Rays are not exactly the kind of team you want to see go high tech? I’ve been in that building when the power shut down and nothing electronic worked so how is that going to work? So far not so good!

Update. I went to the ball park with the tickets on my mobile phone it would not let me open the tickets when I arrive because it required me to update the Ballpark app. I could not update the Ballpark app because it requires 16.0 iOS and I only have 15.8 on my phone. I was able to Access tickets last week on my phone but today nothing so I could not show anyone my tickets when I arrived. This is very bad. check before you leave for the ball park. Very disappointing with no warning! I had to go to the ticket booth and give them my confirmation and it took them a while to find my tickets and then they had to print them out. I was lucky not everyone can do that.

Lag to get tix. Expect a lag “getting” your tickets. Mine didn’t show up until the next day… which was infuriating, especially if you’re purchasing day-of, coordinating with others, or down right impatient about the boatload of money (including fees) you just laid-out, with nothing to show. You’ll navigate the app trying to re-log-in, but find yourself unable to do so. Instead you’ll fumble around to “select your favorite team” which is probably the least helpful feature. Maybe the FAQ will help? No, it won’t. It’ll just redirect you. There is literally no value to this app. (Revised from 1 to 2 start when my tickets finally showed up)

Horrible terrible app - unavoidable. What an absolute horrid and disastrous excuse for an app. All this does it make things more complicated for fans to buy tickets from the box office. They make it so complicated to login, find tickets, and have little to no customer service. The other issue is the app only works a fraction of the time, so good luck trying to troubleshoot or find tickets when you’re in a pinch and then you aren’t able to get a hold of any customer service to help. A terrible horrible app that you can’t avoid when purchasing tickets for baseball games. You think with all the money the MLB takes from their fans they could at least develop a working app or just give us a better opportunity to buy tickets

High Maintenance. If you’re a season ticket holder, the rewards related functions like bingo, rewards points, challenges, etc. need constant human intervention to be accurate into worthy appropriate points. The additions to Ballpark tickets sometimes take quite a while and if you’re standing at the gate, this could be quite inconvenient. Certain things have gotten better, but other things have gotten a little more difficult to deal with. i’m just surprised that an app that has pretty routine functions has so much trouble.

Ticket Access. I’m very disappointed in the Ballpark App this Season. While I can see that I have tickets, I am unable to open and access them. I have to go to my White Sox Account to do so, and this is just another frustrating step. What is the point of having this App if it doesn’t work? When MLB decided to go to an electronic ticket format, they should have had their act together and made sure it WORKED. It definitely takes away from my game day enjoyment and further indicates I should not renew my season ticket subscription in the future.