Ralph Lauren: Luxury Shopping App Reviews

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Really love the app. I used to just go to the regular website but the app just makes it really convenient to shop. It’s well designed. I like how the app will notify you if something you placed in the cart has gone on sale. Truly helpful and well designed. I’m not particularly tech savvy but it feels much easier to use than other store apps I’ve tried.

My experience. This web site is one of the easiest and hassle free products were priced and marked clearly and very easy to find. Thanks to all people who worked to make my experience enjoyable 😊

Letting you know. Whenever an item isn’t available, they ask for your email and they will notify you once the out of order is available. Well, it never has happened to me….no notice

Classic. The best thing about this App Brand is the fact that you will always go back in the past with their simple and classic looks without trying hard!

Cannot create a new account. I don’t know what happened to my previous review or why it was deleted. This app does not allow for the creation of a new account, at least on my iPhone version. As soon as you try and enter a password, the criteria pops up and moves the “Create Account” button from view. The account screen freezes, so you can’t scroll down to move forward with creating the account. This seems like a massive oversight.

Shopping on the new app. I love shopping on the app but, since the changes to the website, and they are no longer the Ralph Lauren app to see what’s new before it comes out, I don’t have the option of knowing what’s new anymore. I have to wait until everything is on the app and most times the new items are sold out . I do prefer the old way. It was much better. Do hope you will try to incorporate an app so customers can see what’s coming out before it drops.

Shopping experience. I love all the clothes from Ralph Lauren and I buy them as my budget allow it however customers like me and anybody else will enjoy promotions or at least coupons for our purchases, your product is in the best quality and thats the reason we buy it but an incentive would not hurt anybody, I hope management LISTEN thank you

Multiple payment requests - Be prepared. Love RL and shop often. And the app is much improved from a few years ago. However, sometimes for no apparent reason the app will say it’s unable to process on a certain card. This last order refused to accept ApplePay, a second credit card but then took a third. All cards are in good standing, so I’m not sure of the issue and it doesn’t give one. ¯\_(ツ)_/¯

Ralph Lauren- Shopping Made Easy. One of my friends recommended I check out the RL app as I shop here all the time, and I couldn’t be happier! I never knew how much easier it would be to shop from my phone and have everything in one place. I don’t internet shop often, but figured I should give it a shot. The app is so easy to use even I can figure it out! The ability to sort by size, prices, gender, style, are all at my fingertips. The layout of the app is great and is very user friendly. 10/10 would recommend if you’re a Ralph Lauren fan!!

The truth. It would be wrong very wrong for me to leave a comment only because I’ve been rocking POLO for so long that I feel like I’m the designer but what I will tell you and don’t just take my word do your homework and try anything from Ralph Lauren collection and I mean anything and you will see the quality that has been put forward to make it the brand it is and has become today I think we’ll I know the only thing MR Ralph Lauren is doing wrong is not letting me be a model for the brand but if you like quality and looks you’re at the right spot happy shopping

Options. Would have liked to have been able to use my gift card along with Klarna option. Called several times and spoke with multiple people but did not receive a definitive answer.

Great app!. Everything I order from RL arrives quickly! I love the look of the app, and ease of use. I have received some great clothing and some good buys when I get notification of sales!!! I can always count on the excellent quality of anything I purchase on RL. Thank you!

Description details are incomplete at times. I don’t understand why the precise fabric content is not listed in the details of each item. I notice, especially in the case of sweatshirts, several items vaguely list the fabric as cotton, polyester. There’s a huge difference in fabric between one with an 85/15 cotton poly content and one with a 50/50 cotton poly content. It doesn’t hurt to add the fabric content unless you are trying to hide information for the purpose of tricking customers into buying something with a higher polyester count (read fabric pilling). It doesn’t hurt to include those numbers but it is an issue if you don’t include them.

Simple and easy!. Apps should be intuitive. Navigation forward and back. Moving items from a wishlist to cart and back to the wishlist should not be frustrating. Ralph Lauren has this figured out. A better zoom option would be great for looking at details of items.

Sign In to App. I usually shop from Ralph Lauren’s online store using the Gmail sign in option. When I discovered that there was an RL app for more convenient shopping I decided to download it. However, there is no option to sign in using my Google account info, and I don’t want to go through the hassle of creating a brand new RL account to shop and explore. Will there be an app update that allows for additional log in options as it is on the website?

Ordering items on the RL app. Love ordering from the Ralph Lauren app. I also love that if something is not available, I can request notification if and when it’s available. I use Klarna payment and it is so easy to do.

App Happy. While shopping on the App for my favorite RL shorts, I noticed how efficient the shopping experience has become. I know what I want/need before I open the App and search/find/purchase what I want quickly/easily. Moreover, the suggestions offered prior to check out often end up in my favorites folder for possible future consideration.

Very well designed app. I use the Ralph Lauren app often and it is easy to navigate, has great product graphics, and check out is easy. This is how I want all retail apps to work, make it easy to find what I want and make it easy to spend my money.

RL online lies. I tried all day to submit my order at 40% off as advertised…I received a notice that my order could not be completed…after I refilled it time and time again….A MIRACLE!!! It went through BUT AT THE FULL PRICE..🤬🤬 I called customer service and stayed on for over 30 minutes and the line was never answered..This is pretty close to false advertising…what a shoddy way to treat customers….(I’m putting this on Facebook so others won’t be fooled)

Big and tall. I can’t even express how much I love the selection of big and tall even when you design your own custom shirts!! I wish there were more shopping experiences like this and awesome website!! So easy to navigate!! Thank you Ralph Lauren. Love you guys

RL also stands for Really Love. This app is a great ease of access to new and desirable fashion. I appreciate the products offered. I’m a vintage fashion lover and RL embodies that as well as offers new fashion trends that push past the normal edges of imagination. Appreciate the family and friends promotion today as I secured some items I’d almost forgotten about! Also major appreciation to customer service rep Latifa for their care and quick help with my inquiry today.

“Classic Elegance and Timeless Style for my little explorer!! 3T Hat, T-Shirt, and Jeans for my ”. I recently purchased Ralph Lauren’s 3T Hat, T-Shirt, and Jeans set for my son, and I must say, it exudes the brand’s signature classic elegance and timeless style. From the moment I received the package, I was impressed by the attention to detail. The craftsmanship and quality of the materials were evident in every piece. The Hat, with its iconic Ralph Lauren logo, added a touch of sophistication to my son’s outfit while providing shade and protection. The T-Shirt boasted the brand’s impeccable design, combining comfort and style flawlessly. And the Jeans, oh, they were a perfect fit! The 3T size offered just the right length and waist size, ensuring both comfort and a polished look. With exceptional craftsmanship, versatile designs, and durability, it’s an investment that will keep my son looking sharp and feeling comfortable. I highly recommend Ralph Lauren to anyone seeking high-quality children’s clothing that effortlessly combines sophistication and practicality.

Need to change special character opinions. I couldn’t add my last name accurately because the app doesn’t allow for special characters. If available to change it would be helpful in a small regard for recognition. (Mérida)

Package delivery. I hate orders from Ralph Lauren for years for baby gifts and Christmas presents etc. However, this year I am having trouble with one gift but customer service refused to help me. It’s either wait until it delivers on this day but it’s been over a week in a half and the baby shower is over and the gift is still being delivered back and forth from fedex facility.

Has come a long way. The app used to have a lot of bugs, but with the recent updates I don’t see that issue anymore. I really appreciate how clean and smooth the app is, not many clothing apps can compare to RL. I hope they bring back some clothing items that they’ve gone out of stock of, specifically this brown sweater that I’ve been waiting for a year. Overall, amazing app!

Love polo but. The app is real buggy. I hadn’t signed in until I already had everything in my cart, only to have everything wiped from my acct once I signed in & had to search for all my items again. Then paypal wasn’t working. Always ordered through PayPal. Then when I tried to do it off the app and through their website; it wanted to charge for gift boxes which are free through the app. Nonetheless a frustrating experience. But overall I love polo.

Family Model. I been wearing RL/polo since 1999. I have three boys and all they were from head to toe is RL . They call us polo family and I think all the money I spend we need to recognize. I got all our family portrait every day living wearing nothing else but polo.

Wonderful experience - app can be a bit flakey at times. I appreciate being able to experience the entire world of Ralph Lauren through the app, including browsing the latest products and also watch items that are of particular interest. I do find that the app can go AWOL at times where it brings back blank displays and nothing but a close and restart is required.

A bit slow but works. The filter is a bit finicky for finding exactly what you want. Was looking for some Oxford plaid classic fit shirts and it only brought up 2 in short sleeve but skimming through the men’s section I could find others. Other than that, layout is simple and does the job.

Great, but I don’t use as often. Everything is flawless, except: 1) The app doesn’t have an access to Google account through here, so I cannot log in from the app. 2) I cannot open my music on my iPhone while using the app, which is mildly annoying.

Ralph Lauren App. As a customer of Polo for years this is a very disappointing app. Things that are supposed to be on sale are not allowed, app moves extremely slow and buggy, and items that are supposed to be avalanche are constantly being removed from my cart. There is no ability to live chat even when the hours are available and honestly just very sad. I expect better from a brand like this, I’m exhausted of things not working and exhausted of being told no. A sad excuse for customer service and serving the customer I hope they do better in the future. Very disappointed.

Tatyana. We absolutely love Ralph Lauren store! Always amazing, timeless quality items for the whole family! The website is easy, fast and efficient to check out and make your purchases! Highly recommend, you won’t be disappointed!

My Favorite Brand…. I’ve never owned a pair of Ralph Lauren dress shoe’s and, I was more than pleased with the ones I purchased. I’m excited to try my new tennis sneakers I just ordered. To anyone reading reviews, shop from the Ralph Lauren app/online. The package upon arrival makes you feel special and appreciated. Thanks RL & Team.

Payment process is a hassle. I do not like paying by PayPal nor do I pay on time. Your initial choices are not appealing. You have to choose to PayPal in order to get to the credit card option. I almost cancelled my order when I saw the initial choice.

Easy to use. AND even if price went up, you pay the price of what’s in your shopping cart and I loved it!! That’s what motivated me to buy, actually. Seeing how much I would pay if I didn’t buy what I wanted right away.

Crashes. The app crashes for me a lot. I spent countless hours creating a wishlist only for it to be gone the next day. I tried to get on live chat because now it’s just not saving at all and I like to keep track of the items I’m going to purchase! But once I mentioned the wishlist my live chat was never responded too I love polo so this quick fix would make me give the app 5 stars

Good items but not good app. I love to purchase for my kids, but 2 issue found: 1st, Got trouble to create account by app, finally created it by website, 2nd, checkout payment has no option for credit card,not that convenient

App is over designed. Idk what’s happening behind all the fancy animations but UI responsiveness is one of the worst I’ve ever seen. Sometimes touch events don’t even register. Are y’all’s queries taking too long? Seems like there’s almost no caching going on either, and everything is requested every time. Maybe need to fix that and stop hiding behind animations.

Complete sizing info. Love the sureness of ordering the correct size within each line of the Ralph Lauren family of clothing designs. The app makes it easy to filter searches to find what I’m looking for, has videos of most clothing items with models, and lets me save as favorites items that I’m considering.

Poor App Performance. Ralph Lauren is one of my favorite brands. I love the style and quality of most of the items and have made many purchases over many years. However, the RL App and the website are very disappointing. The website moves really slow with loading pages while scrolling and when scrolling thru the app, a lot of times it gets to a certain point and it stops showing the full list of items and continuously shows the same items forcing you to navigate away from the section or list you were viewing. These issues create frustration pushing me away from shopping and ultimately resulting in not making a purchase due to not being able to see all available items in a user friendly way. I would like to see some of the RL quality dedicated to the app and website by way of an upgrade and increased performance for a better user experience. I will continue to support the RL brand, but the amount of purchases made will definitely depend on the performance of the app. Thanks. Chris S. OKC, OK

Ralph Lauren App. easy to navigate the app! efficient checkout process with a few payment options. however returns need to be made more simple, too many hoops to jump through. Overall excellent experience every time!

Good descriptions and beautiful images. Have purchased several pieces recently online with success on sizing following the measurements provided for each piece. I had to send back one pair of pants that clearly did not meet the measurement description. But overall the experience has been perfect. I love the images, and the quality of the garments have not disappointed me. I also love that I can save in a wish list not limited to just a few things. It’s a great way to collect thoughts even if I purchase isn’t possible at the moment. my only recommendation would be to measure garments readily, especially from the waist down, to ensure the best fitting possible in an online experience.

shipping. I made an order expecting to receive it in 5 days and I got it in 2 days... that's correct... 2 days! Imagine my surprise when I saw my package...! Again Polo RL takes customer service to another level...!

Checkout issue. Cannot checkout with either Apple Pay or PayPal. I emailed customer service and received a condescending response. A few days after discovering the issue, it still exists. Luckily, I was able to checkout by manually entering my card info. Great site otherwise. Love RL!

Denied an order.. I have tried several times and spoke to a representative as to why my order was declined. She spoke to her supervisor and all she could say it was the system. I called AMEX and they said my account is in good standing. I also called Discover but they had a hold because of fraud. The representative removed that and she said it should go through. I have already lost two sizes and probably the one I’m trying to order won’t be available too. Why is there this hold up

Great app but needs some fixes. 1. After viewing an item and when I try to get back to the search page, if I slide the screen to the right it gets me back to the main menu! After viewing an item I have every time to click on the arrow up left so I can get back to the search page. 2. Taking a screenshot makes a banner show up on the upper screen, the banner stays there for a while! If I want to get back to the search page I have to wait till this banner is gone because this banner covers the back arrow, which is the only way to get back to the search page. 3. Notifications: though I permitted getting notifications from the app settings and on my iPhone settings, still I don’t get notifications from the app. I wish I could get notifications whenever there’s a sale, a price drop on an item I liked& new arrivals. 4. I’m not sure if sorting items by new arrivals (so I can see if there are any new items that I didn’t see yet) gives the right order of the items by date of release.. sometimes I see items that have been available for a month and below it you can find a new item. 5. I wish there would be more tools to find the right size for each item individually, specifically for each item& not a general irrelevant table for size. Size is an essential matter.

Many choices to pick from. I was only interested in sale merchandise this time. There was so much to see and choose from. Shopping was extremely easy, maybe too easy! The minimum amount for free delivery was reached before I knew it. I’m excited to receive my package in less than a week.

I don’t usually……. For some strange reason the app isn’t taking my payments. I use other apps fine & tried all the trouble shooting obviouses as far as rectifying the problem. It’s no biggie but there’s at least a $10 difference between the site and the app (strangely). So I didn’t buy the items, I saved money, & that’s always good! Thanks Obama!

Don’t bother. I downloaded this app to get the perks associated with signing up for an account..free shipping, gift boxes etc. Still have not received any boxes..ever..without paying. After contacting customer service (on the app..twice..was even asked for screenshots and provided them )was told if anything pay for them and call customer service for a refund. Or to check out by calling customer service. Don’t bother frustrating yourself with the app ..it’s pointless if you have to call customer service anyway to order properly.

Love the diversity and customization. One of the better apps in terms of providing segmented/target content so that I don’t have to waste time wading through what wouldn’t interest me. The look and feel is very rich and does a much better job of reflecting diverse demographics than peer brands.

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Easy Way. Super easy way to shop without leaving my couch app is responding well sometimes lagging but it’s decent

Terrible. I ordered my toddler a sweatsuit & I never got it . It was supposed to be delivered no later than 2 weeks but it never showed up & kept changing delivery date . it took over a month and still no receive for me to call customer service for them to tell me my package was LOST 3 days during the transfer before getting delivered.

Easy as anything. I love just about everything on Ralph Lauren’s website. I always can find something for any occasion. Love what I found today!

Best way to shop. Purchased the Oslo Low Boots on sale, both color ways and look forward to future sales.

Always exceptional. Selection and quality every time.

Love Ralph Lauren clothing because of the quality and style. It's American Classic at its best.. I never am disappointed with Ralph Lauren. I'm near 80 years old and, I feel. Like a young man again when I'm wearing classic Polo clothing.

Mixed Review. Adding items to Wishlist from the Cart is slow and there is no indicator notifying the customer that the App is completing my button press request. Also, to date I’ve received NO promo codes from Ralph Lauren by receive them frequently from Polo Factory Outlet.

Quality Products and Service. Ralph Lauren is the best! I truly appreciate the quality products and Customer Service. Not to mention the first delivery!

Easy peasy. It’s all about convenience with me and the ease of checking out was just that convenient Thank you for this experience

User friendly. The app is very user friendly making it easy to save favorites, sort, filter and a quick seamless payment process. I love it!

❤️ Ralph/Polo. Polo has always been a favorite brand and their app makes purchasing, searching, and overall enjoying products they make SO easy!

Ordering is easy. User interface could be smoother but no complaints

Great app. My wife and I love the videos showing everything, easy to use, aesthetic and lots of options.

Just like the website, IT DOES NOT WORK!. I just downloaded the app because the website had not worked for 6 months. I check out with an order and it re routes to a empty cart and logs me out of my account. I’ve tried LITERALLY hundreds of times, off and on, FOR SIX MONTHS! I give up on your company. I downloaded the app to bypass the crappy working website, and it does the same thing!

Difficult to view all options. Like to window shop and view all options

A1 Service. Can’t say anything bad just wish there was a points system that I could get rewards for every dollar spent

Review. Found what I was looking for kinda in my feeling that the last shorts I bought dropped 85 dollars lol but over all good exp just waiting on the light poplin shorts to be in my size

Your Online Patience Welcomed. Planning & shopping for a trip, so thanks for not emptying my cart overnight & allowing me to not feel rushed on your site while I recheck measurements & sizing. It was pleasant experience.

Web site. The web site is very user friendly. I love how the clothes can even be modeled. My son is a polo baby and truly enjoy the variety.

Using the app. I was able to see the colors and styles as if I were in the store, and didn’t have to stand in line!

App Review. A touch of a problem with the cart as I came in and out. Moreover, the kids sales items were not always associated with the bigger sale. That being said, the layout is gorgeous! It is what Ive come to expect from RL.

Outfit. Today had no problem ordering my outfit. I am very please in how easy it was to order on the web site.🤗.

Great app!. Customer service reached out to correct an issue I was having with the app and helped me resolve it quickly. Solidly a five star app. I regularly purchase RRL and was happy to see this issue resolved.

Shopping Made Easy. RL website made my shopping experience quick and easy. Definitely better than fighting the crowds in the store! RL - Thank You!

Love the app, easy to use, beautiful, great representation of the brand. I love shopping Ralph Lauren and having this app is amazing. App is so easy to use and is just simply beautiful. Great experience that shows off a fashion world leading brand!!!

Overall product. Always on point fast shipping products always top notch 💪🏿

INCREDIBLE full catalog app, go RL!. A huge achievement for RL, absolutely gorgeous app and design, seamless customer experience and onboarding program. Really amazing content and personalized experience! Can’t wait to play around!

On point. Thank you for marking such a pleasant and creative digital experience! Highly recommend others

App works as it should. The App worked just as smoothly as if I were online. Hopefully this will continue to be the case.

Ralph Lauren Pajamas. The nicest and softest of the Ralph Lauren Pajamas you can’t beat! Love the designs you have on them! Suggestion please make toddler pajamas to match the adults. Would be so adorable!! Please keep the unique designs coming!

Clothes for the Old Man. I’ve been wearing Ralph Lauren clothes, many polos and jeans since I was a teenager. This app makes it so much easier to still get the clothes that I love to wear. Style and comfort is timeless.

Product question. The response to each question prompt.

Reviews. Reviews would be more helpful if you would allow for input of height and weight and size purchased

Loading Issues. The app is really nice. But now it is not loading the items, the pages are blank. Needs a update asap!

America. Easy to navigate & check out. Just a thought, I am 5’9’ have fairly long arms. Please stop making the shirt sleeves so long. Thank you. Jim

Just love Polo. I’m just a big Polo brand fan. Apps are easy to use, clothes are easy to find and I look forward to fall clothing coming up!

Easy to use not much else to say. Seamless so easy to use with super clear photos no reason to go online and shop.

Issues with payment. I usually don’t have a problem and I enjoy my shopping experience but today for some reason my PayPal account wouldn’t be accepted. Not sure why but anyway that was frustrating.

Beyond excited. We’re having family pictures done and I’m beyond excited to see how they turn out 🫶🏼

Classic and Iconic. Ralph Lauren is my go to for gifts, especially new baby gifts. I always send the flag sweater. I like to start them out on the right foot! Thank you Ralph for staying true to yourself!

Music stops when opening app. Everytime im listening to apple music and open the app, it stops my music, please fix this

Good site. Ralph Lauren is an easy site to navigate. One can quickly move from item to item. I hope the merchandise is what one expects from Ralph Lauren.

Slow Search. App is slow when using the search field, and when trying to return to items to see again.

Customer Service. RL websites exceptional customer friendly on the web/app shopping and looking for new products.

Password change. I love the app. The sales are nice. I was only a little surprised that even with the app I had to change my password today, so nothing in my shopping bag was saved. But other than that very loyal Ralph Lauren fan.

Great Experience But PayPal didn’t work!. I love shopping with the app, but have to use the website as PayPal doesn’t work. Please remedy this issue, for users who don’t want to update the app every now, and then. Thank you.

Online shopping. Better deals online

App does not work. I have tried to place several orders through the app and it doesn’t update cart, Apple Pay function doesn’t work, bag empties, or screen doesn’t reload. Very annoying when placing an order.

Excellent. My custom Oxford button dress shirt experience was outstanding! The choices were unbelievable! I would do this again anytime!

5star. You guys are amazing, shipping is always on time and I just love polo and the material you guys use to make the shirts soft, overall I’m happy with all my products I’ve bought!