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Yumi103 - Best App Ever!
Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful.
stephbia - Using for years out of convenience but filters are AWFUL
I have been using this app for too many years to count. It helps speed up the searching time. However, and I’ve ALWAYS been annoyed by this, the filters are absolutely awful! Always have been. You can’t sort your searches by lowest to highest price. Oh yes, it HAS the feature but when you select it, INSTANTLY at LEAST half of the items disappear. In fact, I JUST searched something and without the sort filter there were 2,000+ items. When I tried to sort from lowest to highest price it showed 1,000+ items!! It’s infuriating and takes me HOURS to search the lowest prime-shipping priced items. Lately, in the last few months it’s been even more annoying. I’ll select one or two filters and scroll through the first pages or so until I find something to click on and when I hit the back button it takes me all the way back to page one!!! I have to go through page after page just to find where I left off! Sometimes I will apply a filter and click on an item and when I hit the back button it takes me to page one AND my filters have been cleared (just happened before I wrote this review and is the REASON i decided to write this review. SO, the app is more convenient than searching on the web but its performance is very poor most of the time.
Molina517 - Terrible service. 0 stars.
Ordered a new pc tower, monitor, and HDMI cord that was going to an address I order half my supplies too, it still got flagged for some reason after calling customer service answering verification questions and telling them I made the purchase, they said they still needed to review the order. It took them a whole day to unfreeze 2/3 of the items I purchased, only for them to freeze THE ORDER THEY JUST CLEARED A HOUR LATER. After calling and going through the whole process again, it was clear that my, THE ACTUAL CUSTOMERS, input didn’t matter at all. So I told them to just cancel the order since the PC tower had been taken off anyway. They told me it would take 3-5 business days to get a refund. When I asked for email verifying that the order was canceled, because on my account the order disappeared like it never existed, they said it was going to take a week! On the 3rd day after asking them to cancel the order I got another email saying my order had been delivered, but only the HDMI cord! They reviewed the order 3 times, 2/3 of those times they determined that even with my confirmation as THE VERIFIED CUSTOMER it was too risky. But the 3rd review after I asked them to cancel was cleared. How is that possible? as long as someone steals low priority stuff even if you tell them to cancel it is cleared. They literally ignore customer input.
Alaskan Lad - Poor experience for Alaskans
It seems that about half of the things in my search results cannot be shipped to my home near Anchorage, Alaska. I am a one hour drive from one of the largest cargo hub airports in the world, where most of Amazons products are shipped through, and where one of their warehouses reside. Why do you waste half my time on your application by showing me results that have those bright red letters that say “this cannot be shipped to your location”? You already know that, so why are you showing me products I can’t buy? There should be a preference to turn that off. My second pet peeve is that so many items cannot be shipped to a PO Box. Why? It’s not our fault that the Postal Service doesn’t provide delivery to our physical address, or my 100,000 neighbors in the MatSu Borough. Third, why can’t I mark a book or other product so that I never see it again?I keeping being shown the same books that I’m not interested in over and over again. There are many things this app does well, but these three issues are becoming more and more annoying. I’m starting to purchase from other stores that don’t have these issues.
Carterdl - So many bad changes/updates
Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access.
Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close.
Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page
Luna Solterlu - Was great until iOS 13
Works fine on my iPhone (haven’t updated it yet), but when I try to post a question from my iPad, the button does nothing. And it’s super hard to find an item again unless you add it your cart or list, and then even if you don’t buy it, it will keep showing up in your recommendations for years to come (plus the listing can suddenly go from something normal to something you didn’t want to know about, and then THAT’s what’ll be recommended to you forever). There’s also no way to edit those recommendations, so you’ll always be bombarded with it
Also there’s no way to report a sale of something that doesn’t belong to the seller (the most you can do is report them for incorrect product information, which they never read, or give them a bad review, which will be removed and might get you banned), so there are all these listings that say “handmade costume REAL PICTURE” and use stolen images of characters and custom items that the real owners have very clearly stated are not for sale.
MissMel01 - Ugh so bad
Ever since the new interface it’s gone from bad to worse. The app is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues.
I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation.
The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now.
ThomasDav - Absolutely Hate the New UI and Color Crime
I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology.
The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.
ZachtheRed - Progressively worse
More and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop.
gutierrez037 - Frustrating
I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages.
come on amazon - Annoying.
Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense.
Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page.
You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more.
Dwgvs - Horrible
The app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for.
Ohnoellee - Only If I could give it zero stars...
I used to love this app so much, couldn’t live without it. But ever since the newest updates, it’s been the worse app imaginable. I can’t get anything done on the app without me receiving an error dog after using the app for five minutes. Then I have to wait. Then I have to wait some more. Then I have to delete app and reinstall it. For no apparent reason. I can barely use it on my desktop now. It always says that the website isn’t safe now for some reason. I just hope I’m able to purchase orders when I finally get done shopping. Whenever that’s gonna be... can’t seem to dodge these error dogs. Definitely 1 star. Please fix it.
CowtownGirl76 - Unreliable search results and product ratings
Considering Amazon’s vast tech resources and net worth, this app is a huge disappointment.
One of the biggest problems for me is the abuse of the review system. There are products with hundreds or thousands of five Star reviews which are obviously fake. If you look at the users review history you can see the user has posted the exact same review for different products. How does Amazon’s AI not catch this??
Another bug is sometimes there are several reviews for the wrong product mixed in with the product you are viewing, as if the product IDs got mixed up at some point. For example, a fish tank might have multiple reviews and photos for a travel pillow. Totally unrelated products got their reviews mixed together. This means the average star rating must be wrong.
Overall, product star ratings are unreliable if these issues are not fixed.
A few other annoyances of the app are:
- They removed infinite scroll in search results. You are forced to click “Next”, and shown paid ads at the bottom of the search results. At least let us increase the number of results per page.
- Filters functionality keeps changing. And there should be a way to set your own defaults for filtering and sorting.
- The default sort order for Searches is to show “Featured” products first. I’m assuming this is so they can charge sellers to appear at the top of the list.
Nicoley34 - All Hail The Kingdom of Glitch-y Wishlists!
Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem.
munpip214 - Poor app. No Dark mode. Many problems.
[Update 4/20] app regularly refuses to open
This app still acts like it did 5 years ago.
Very few improvements over the years. Just incremental, although some for the worse (lists). It is still easier to use desktop site. Way too many buttons on a product page. Doesn’t save my payment options. NO DARK MODE! I get blinded anytime I open it up now. Filtering is too complicated. Still doesn’t go to list of lists when I say all lists. Just goes to my default one. No global list search, just individual. Save and compare doesn’t always work how it should. Searching reviews is buggy. No way to reset list value when added. It is very time consuming just to find total cost, including shipping, of previous orders. All deals only sometimes shows up. Problem when Black Friday season. If I have music playing it pauses it to play it’s own auto videos ...I’m sure there is more but that’s enough for now
V.Larimer - App Flaws
The app is pretty decent. Some of the most frustrating things about it (especially being a customer from Guam) is I’m not given ANY shipping options. The only available option is “Standard shipping” (which costs more than half the order!). Then there’s the “in stock” misinformation — I ordered 3 different items which all indicated “in stock”. After a week with no shipping notification, I followed up and customer service informed me I’d receive an email when these items ship because they’re not in stock! This was horrible! I had to cancel those orders and place re-orders for these items Atleast twice after that incident of information not being updated or relayed to the customer. Lastly, I’m a prime member and every single order I’ve had to pay nearly half the cost of my order in shipping! Why bother offering prime if I’m still charged sooooo much in shipping?!
Kevin8226 - Issues with latest update
Search feature brings back incorrect results when Im logged in with my account. When I try to search for a particular item and I am logged in to my account the search results are way off the mark. If I log out and search again for the same item I get the correct items in the search as well as the correct prices. This is also happening in the iPad. If I want to see the correct results I have to go through suggested items or sponsored items or items that I have previously bought and then search from there without using the search bar so the results are accurate. If I do not do this and go directly to the search bar the results to come back are incorrect. To the extent where the names of the items are wrong and the prices are way higher than if I search the item through sponsored or related results.
kms262 - Floating navigation bar is ugly and less functional
I feel like every time they make a major update to this app, it’s a step backwards in terms of the user interface. The floating navigation bar at the bottom is annoying. It’s in the way of content and easy to accidentally hit while scrolling (not to mention it looks terrible). A previous update made it so that you have to set search filters ONE at a time. No quickly going down the list to tick off all requirements as you could in the past. That prior update also forces you to click the NEXT button constantly instead of being about to scroll through the results.
I’ve been using this app for years, and for a while there it was nice to watch the gradual improvements. Now, I cringe when there’s an update, wondering what they will ruin next. Have the designers ever actually used this app?
Jessesaint - horrendous; it's like a babies toy
this is not a new app design, if you're blinded by big retail here, it's the same design from 2017. I don't get why your developers can't redesign or debug anything. viewing lists is absolutely impossible and has been broken for about four-months now. it's like a game trying to go through it. the cart still unnecessarily updates when you live for no longer than a few seconds -- forget about anyone that multi-tasks. used to be able to view the entire saved later cart, even if you had more than 100, now it stops loading at like 75 items. no dark mode. when 85% of popular user-based apps (yt, fb, ebay, twitter, ig, etc). all have dark mode. doubt they could figure it out and everything would just become color inverted. don't get me starter on how utterly disgusting the search is dumbed down. p.s. if you mention dark mode in your feedback it won't be forwarded to the devs team.
nico1et - No Option for Review Writing etc
sorry, but for some reason now it’s impossible to find a way to leave comments or write reviews - which i’m pretty sure has changed. (this is on the ipad app, & ipad apps are notorious for issues since developers only seem to care about iphone apps) there is no place to “write a review” on the product page, & there’s no option to choose on your orders page(s) either. you can try to return something, look at order details, but there’s nothing to click on to leave a review. you can’t even leave a reviewer a comment. when you have a question, the button to post doesn’t even work.
now i finally found where i can leave a review - way down at the bottom of the page (past the reviews, not at the top of the reviews where you would expect it). same issue with comment or question leaving.
skinniminnie213 - Worst app ever /scammers
DON’T GET THIS APP
This app is terrible and customer service is so bad it makes me want to scream I’ve been cheated every time I order from here they lie and say my orderes never processed and the money’s still in my account but when I show them proof it isn’t they try to justify everything and tell me I’m in the wrong when I’m not they don’t send out emails if there could be a problem and when they do it’s in the moment you complain like that’s gonna make everything ok when it’s not I’ve been cheated and lied to so many times if you get the app be careful I’ll trust AliExpress before I trust this app again hell I’ll try wish before I use the app again it’s a waste of time space and phone data I wouldn’t recommend getting this app even if your life depended on it when I say I’d rather be shot then to use this app again I mean that with every fiber of my being and every once in my spirit don’t get this app
Maya6940 - 2020 and no infinite scroll
It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered.
The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖
Pacificdreamer - What happend to the wish list?
I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list.
La Pandora 5 - Why
Why are you no longer showing items that are related to the item that you’re buying??? That was one of the most helpful features. I don’t want to see a list of sponsored items. You guys really need to do user testing because none of your new changes make sense. Customers don’t want any of this. We don’t want to see a bunch of movies on the home page. This is not Netflix.
Also.. In a time like this why are you only selling needed products to government and hospitals??? They already buy from large Chinese corporations and warehouses and can find things anywhere if available. The regular people don’t have the privilege of doing the same thing. Think about the people that support you on a day to day basis! It is already hard enough finding items in stores!!!!
Garfila - Needs Revision of Filter & Sort Options
It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?
When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date.
The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime?
Play6589 - Subscribe and Save is a rip-off
This review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed.
Feushap - App improvements needed!
I would give this app 5 stars if in the next update a few things changes. It would nice to make organizing different lists easier, like being able to move more than one object at a time. You should be able to hold an item and add it to a list without flipping from screen to screen. Deleting multiple things at once. You should be able to add things to a list from the “save later” section. Your list should be able to updated from changes by pulling down on the screen to refresh (to clear out items that were moved or deleted). After moving/deleting several things sometimes the app starts to run into issues with errors or crashes altogether. I will add more things periodically. App developers please help!!
K @ NorCal - My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up
HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!
lilliana90 - The best App Store!
Get this app now if you haven’t installed it. My dad works here and the place is completely amazing! Plus, it delivers your items you purchased mostly earlier then any online App Store. Other online app stores take about a week to deliver, and this app can come in a day or two. Please support this app! Again, your purchases come in not even a week (well maybe sometimes!) I totally love it. Plus, it gives you a notification when they delivered it. And for proof, they send a picture to make sure you can’t lie that you didn’t get your Item. I ordered a phone case and it came in two days. This App Store is totally amazing. Please get it!
Strickce - Needs a Forward button.
I use the app a lot, and it’s great for shopping, but I get frustrated because of the combination of no forward button and slow response. If I have gone to several screens looking for something, and want to go back one screen, I hit the back button. Because of slow response, it looks like I miss-hit the back button. I instinctively hit it again and I am returned back to the beginning screen of the session. I cannot forward back, so I am forced to try to recreate my previous searches. Ugh.
If no forward button, I need an instant indication that back is actually in progress so I won’t be tempted to hit back again.
Or, stop going back to the beginning with two presses of back.
40$ poorer - Just use a browser
I downloaded this app because they were doing a deal, I’ve used it for a while now and I’ll be going back to using the browser. The “go back” option isn’t available everywhere, so if you’ve been looking through a bunch of stuff for awhile and accidentally hit the wrong button you can’t just go back, you have to do it all over again. This seems like such a stupid thing to do, just make it so you can go back whenever! Also there is no option to go forward, you can’t jump back a few pages to check something and then jump back forward, you have to navigate a bloody maze of you want to do that. It’s layout is pretty much the same as the browser layout so there is no advantage to having this app taking up storage on your phone, and using the browser lets you go back and forth. So stupid, fix this and I’ll rate it higher
still gonna use it - Seems much slower and have to reload
This latest version seems like it has introduced some very pesky flaws. First issue is when I open the app, start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying.
RedSwan91 - Less user friendly than it used to be
I used to like the app - it had most of the same searching ability as the desktop browser. With all the updates recently, it has to reload the page each time I want to add a filter even if it is a deeper level of the same type of filter. I also used to be able to use a search term and select ANY category I was interested in. Now a search term may only yield a few options to narrow a category. Example: I search for “stainless steel” and I can’t refine my search by the category of “arts, crafts and jewelry making”. If change the search term to “stainless steel charms”, I can refine my search by “arts, crafts and jewelry making”. The problem is that “charms” may not be the exact thing I am looking for and I want a more broad search but not so broad that I get entirely unrelated items.
hellofrom4am - Recent Update is Very Annoying
I’m not usually one to leave reviews on apps that I use, but I’ve been very frustrated after a recent update.
Searching for things has become exponentially more annoying. Each time you choose a new category to refine your search (such as choosing long sleeve, or size, or department) it automatically takes you to results. Each time. So if I’m looking for something specific, such as “Long sleeve, V-neck, Floral, size 16, under $50”, it will take you back to results after each of those that you choose. It’s VERY annoying; the old “refine search” menu was great, and I can’t see how this is an improvement on it.
On the positive side, search with picture is useful and fun, and is the only reason I’m not making this a 2 star review.
TLC1958 - Designed for one function—to buy
The app is not designed for users to shop. It is designed for us to buy. All of the work comparing one product to another must be done elsewhere.
I contacted customer service to see if there is a way to select criteria for an item and was told to enter the description into the search window at the top. That method doesn’t allow a buyer to enter more than 3-4 criteria. Many other websites have a much more robust search capability. As the biggest (and richest) online market, I expect more. Buying, not shopping is where Amazon’s efforts are. In my opinion, the abundant wealth of Amazon’s inventory choices lends itself to shopping for the product that best meets our specific needs, rather than clicking and buying the first thing that pops up.
Huckins1 - Customer Service
The one thing that makes you received five stars, is because I can reach a live person and get my problem taken care of. This is extremely important at this time in life. Please don’t change this!
There iis a second reason I think you are great; is if I have a problem with an order you most often have no problem at all making it right by sending me A replacement, and many times I do not have to go through the hassle of returningThe item.
Thank you for doing things right! In this world of chatsAnd computers - you do it right and it i taken care of quickly without irritation to the customer!
a good normal reveiw - ?
I like amazons products that they sell but recently I have ordered something in October on 26th and it’s now November 13th and my package hasn’t gave in and I’m worried it was just a waste of money because nothing has came in and they keep on changing the day of the shipping and I’m leaving my house soon and I’m going on a road trip and I need my order to come in before I leave but they keep delaying my order and the bad part is that their not even telling me why it’s not getting delivered and there not telling me why they keep changing the date? It’s really a bummer because I want these things to come in but my hopes are down because they keep changing the date and that I’m not getting a refund and they don’t even inform me about my package.
Btw: I’m not a Karen I’m just disappointed that my things haven’t came in yet so that’s why 😕
southkallygirl - Terrible update
The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck is up with that?! It’s almost like you’re begging people to not waste their time and energy into looking for something and just not buy anything at all because the experience is too frustrating. Also, why did you take away the back arrow when looking at pictures in the reviews?? Somebody needs to rewrite it and do another update, but actually improve it for the users.
pesha2012 - Not easy or accessible shopping anymore!
New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new headset that’s deemed non important because it doesn’t fall under amazon’s list. So I’m given a 5 week delivery estimate on prime item! The new app showcasing prime video is tiring! I have to hunt for things that were previously accessible upon launching the app! After I’m able to choose a category the app freezes! I’ve tried 5 times and same issue at the same place every time. I get more frustrated trying to find items to purchase! This isn’t easy, shopping! Something that was somewhat therapeutic became super stressful!
WoundedWarrior - Problems with iPhone X??
I’ve used your app since you ever had an app! Never ever had issues! Because of that I give 4 stars. It worked a couple weeks back but been having problems the last two weeks. I can search and look up items as normal but when I click on one of the thumb links to read details about a product or buy a product. It’s a blank white screen that dimly flashes. (White and grey)?? I restarted my phone and everything else I think to do on my part. Nothing works. I understand it may also be problems with current bugs on iOS 11? Either way. If this isn’t just me, I can see it seriously being a problem. Anyway, Thank you, and everyone have a Happy New Year!
Sermac85 - Payment glitch
I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and the app will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also the app will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because the app will not select my new payment information. Maybe have the app select your most recent or previous payment.
chelle7700 - Eh
I love this app for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone.
jenhintz - They broke it.
The update in early September 2020 broke the app on my iPad. It no longer looks like a seamless app the way it used to- now the app is a browser window that looks like the app, and the main window shows the web view of the site. This means that the text and images aren’t sized properly and it just looks bad. I frequently have to click on something and go back then repeat several times to get all elements on a page to load. There’s a reason I use the app instead of the website! Also many of the buttons either don’t work, or *seem* not to work. I tried repeatedly to add something to my cart, but nothing happened. The cart icon remained blank. But then I went to my cart and apparently it had added an item for every time that I’d clicked. Roll it back, guys, this one’s a dud.
jannicmcn - Updates
The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time though, hopefully just a glitch that will be fixed in the near future? (Hint, hint!!) It’s incredibly frustrating since the last version was working very well, at least in my experience. The layout is a bit different too. I could be wrong, but it seems like a few navigation options have been hidden or removed all together. I know things change but I just liked it the way it was.
Sweetnstarryeyed - Makes shopping frustrating
I use this all the time on an iPad and iPhone because I have Prime. Problems I’ve noticed on the iPhone & iPad are while reading reviews you will keep reading repeat reviews because it loops back & you’ll question your sanity as well as waste your time. Another, on the iPad app you can’t see customer photos which makes reviews less helpful, but you can see them on the iPhone, so I have to open up my iPhone if I really want to see customer photos. It’s been a long time and I’ve updated these apps many times, but never an improvement to those issues. I would love this app if you could fix those bugs. I also don’t care for the item drop wishlist, I find it more annoying that I have to click it away after accidentally pressing something for too long.
mandycb74 - Don’t waste your money!
Why pay $100 a year for 2-day shipping when it’s a gamble whether or not you actually receive 2-day shipping? If it’s not going to ship in the amount of time that you pay for, why not just disclose that! I am incredibly irritated, as I ordered something Thursday only because the app claimed it would be here yesterday. I NEEDED a broken piece of my breast pump for work today. If I had known it wouldn’t arrive till the FOLLOWING WEEK (even though the item advertised WILL ARRIVE BY SATURDAY), I would have just spent the extra money and bought it at the store when I had the chance. However, I had no updates saying the order would be late. I returned home last night with no order and the tracking says it won’t arrive till next week. I am currently at work in a lot of pain because my pump will not work without it. See if I pay for my membership next time around!
sweet6611 - Lacks security features.
I have not tried the new Interface of the app yet but I’m mostly writing with my general use of App for the last 1 to 2 years. I like the convenience of the settings but it seriously lacks security feature. Once you log in, you can order form it without additional checks. Any financial transaction would have some kind of a double check and this one lacks it. For example a child or whoever has your phone can pretty much go over there and order anything. I will strongly urge developers to add another security interface before order is submitted for final review where your login is double checked by either face recognition/ whatever other identification method phone has to offer can be used.
Any Port in a Storm - I have to say... terrible upgrade
Hello, I’m sorry, but I seriously dislike the new design. On product pages there’s a huge white space that could be used for information. I can’t get a full image of a product, I can’t use iMessage to share a product with someone, I have to press add to cart twice for everything I want, the descriptions are in a tiny column and are difficult to read, the right column is information which used to be clear, for dvds it shows several different types of releases of same movie and unclear about which might be best (too much vague information). Finally, that touch the image to get a larger picture...Fail.
That’s just off the top of my head. I can’t be the only one. I hoped my app just screwed up and reinstalled it. Nope, someone’s big idea is a flop with me.
You probably didn’t read this far, if you did... thank you for your time.
Zero One Three - Update made app user-unfriendly
There was a fantastic feature that allowed you to add an item to your list through press-and-hold functionality. Doing the same to an item already in your list would allow you to move it to a different list or remove it altogether. Along with that, your list was shown at the bottom of the screen for ease of use.
The most recent update removed both of those, in order to promote their “heart” function. (Your lists are still there, but if you accidentally hid the list from view at the bottom, you can only bring it back through press-and-hold on an item, which is gone. Soooo.... Yeah.)
This update eliminated the single most useful functionality of the app, changing the whole thing into a frustrating, time consuming bundle of annoyance.
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anonymous3008 - Good but could be improved
It is a great app in general just needs a few improvements like a dark theme would be nice and also a way to switch or make it easier to switch between countries or just the general app without a specific country.
ABassett - Best shopping app!
I honestly don’t see why this app has such a low rating. I’ve been using it for a few months now and I’ve had no dramas. Everything is easy to find, it’s inexpensive to buy, it arrives early or on time which is a huge deal when you live rur, and my wishlists always work. I love being able to subscribe for regular items like nappies, and find things I wouldn’t usually find in retail stores (especially living rural!) The app has never glitched and I’ve had ZERO dramas.
Rafe Deep - Simple Organised App - PERFECT APP
I do not normally bother to write reviews but this app deserves it. It is clean, organised and a pleasure to use. When I’m waiting for an order it takes me literally 2 secs to open and check when it’ll arrive Instead of,
1. Tediously opening email
2. Typing in ‘Track Order’
3. Realised I haven’t saved the tracking number and having to start all over again.
CamzaManza - Lost my Wishlist
Had a wish list with all the books I wanted to buy. Probably 50 books on it and then with the update it all disappeared? Not sure how many types of Wish Lists there are too because I have a separate wish list with only a few items.
MENIO2005 - App doesn’t show wish lists
Even though I’ve had my wish lists set up for years, the app all of a sudden stopped showing them which is extremely inconvenient and annoying. I’ve deleted the app and installed it again and logged in again but to no avail. In other words, the app is rendered useless as there’s no point in finding stuff you want to buy if you’re being unable to add them to your list for future purchase. Oh well, fewer purchases will be made on this platform which is probably a very good thing.
Hecatonchires - Too much noise in search results
When I am search for a specific part number, as evidenced by wrapping it in quotes, I do not want to see every possible manipulation of that value returned. I want to see that part. If you don’t have it - no results is the correct result. Eg: when searching for a JST connector, there are different ranges. JST-XH, JST-PH, JST-XHR. WHEN I ASK EXPLICITLY FOR A, DO NOT OFFER ME B OR C.
When I exclude a term from search by putting a minus in front of it, I DONT’ EXPECT TO SEE IT IN THE RESULTS. Eg: when searching for electronics connectors, a pitch of 2.54 is. VERY DIFFERENT to 2.0
ranjankumar10 - Issue with signing in with notification
I am not able to sign in on another browser because of an issue with how the notification is managed in the app. I receive notification. But when I click on that I get message that something went wrong. I have this issue and can’t login on another device
Moodymoo122 - Kindle purchases
I just want to be able to buy books that are advertised!
The app will let me get a sample but then I can’t down load the whole book! This will happen for about 5 books in a row!
Please make an option where you can only see what books are available for download/ purchase in your country rather than advertise to me what is available overseas but not let me buy it!
Gaspode at large - Estimated delivery changes after confirmation of purchase
I have a prime subscription and I find if purchasing an item using “Buy now” it will say in the summary screen “get it by 2nd July, free expedited delivery”, but after I swipe to confirm the transaction summary changes to “guaranteed delivery 3rd July”. Very annoying as the shipping address I want it sent to depends on the day of the week it is expected to arrive.
kittens24 - I loved this app until yesterday!
I use this app almost every day. I browse and add things to my lists and regularly order online using the app. I have been really happy with it until now.
The recent update however, has bugs. With the latest update I find myself bashing the buttons which are now half the time unresponsive, like the top right icons (including search and cart). The see all lists link now only works sometimes as well.
I have NEVER had this problem with any previous version. I am constantly force quitting the application in hopes of stopping this from happening, but so far there is no pattern to when it will work or not. Really frustrated!
Until this is fixed I can only give the app the minimum star rating.
Disgruntled Expat in Shanghai - Almost completely useless search
The app has the most unwieldy and useless search function I’ve encountered in a long, long time. You can’t correct it’s auto-correct so, unlike just using the website, there’s no way to actually search for what you want. Most recently, it auto corrected an author’s name (Leslie) to “Leolie” and could not be changed.
Almost completely useless.
luke96867 - Filter needed
Can a filter be added to discount items that won’t/can’t be sent to your locale?
It’s annoying to have to go through lots of items to find something you want that can make it too you.
eBay has it.
Jason AUS. - Charged when qualified for free postage
After I brought more products to qualify for free postage, this was not available at checkout. Trying the order from desktop later, I could see it was then made possible. Annoying that I paid extra due to their marketing, then didn’t even get free postage.
checkout doinstuff - Account comprimised
My accounts have been comprimised ... some one is controlling my accounts and i cannot veiw any correct sites.. they have my emails my collected health data and they have underimed their trust .. i know who it is. I will instruct a formal complaint against them... they know my passwords and details... say no to technology... lets go back a little.. wars will be declared anyways... its all about the econmomy and its no value of cash and bitcoin.. where is ones privacy?
purplepenny - International shopping
Why has the ‘international shopping’ option disappeared from the country selection on the iPad? It was there for a few days and then it disappeared. It is an option on the iPhone version so I can’t see why it shouldn’t be an option on the iPad version. I shouldn’t have to turn on the international shipping filter every time I search for a product. So annoying!!! Please bring it back!!
Scott123777 - Missing Features
There are a whole lot of features missing from the app that even the mobile version of the site offers. And they’re features as basic as adding to wish/shopping lists and even viewing said lists
Obitumx - Messed up the save functionality
The heart at the bottom of the item is gone. Dragging the item doesn’t work. Sometimes the saved item does not appear in the save bar. One item i tried saving was in the bar but when i tapped it, it showed me a different item.
Skyliner033 - Wish list?
App works fine for me, but unlike its US counterpart, the Aussie side has no Wishlist-type option to save items to a list. Save for later option isn’t as clear or quick as going into a list of items you’ve made into a list.
Alexaosmith - Frustrating
Many of the times I go to purchase something it says it can’t ship to Australia and it doesn’t tell you till you get to the checkout.
jdjebnfikrndnd - Just another online store/app
Was excited to know they were opening here in Australia, knowing they have lots of products on their US site. I expected them to bring in products from other parts of the world like their US counterpart. Sadly, they are just another “online store”, nothing special and new to bring to Oz consumers, selling products that can also be found on other Oz sites.
LishyH - Reset is annoying
The search function is good including filter function. BUT it looses stuff put into the shopping cart. Most frustrating of all is that each time I switch to another app, whatever search I was doing disappears and I have to start again. Other shopping apps definitely don’t do this.
susmita$&(8 - Delay in delivery
I had ordered some item and now it’s showing that your package is lost and they are not replying my msg also. I think the delivery process is slow
QAFail - Portrait only viewing on iPad?
With the release of 9.20.0 you can no longer view the app in landscape, only portrait, on an iPad making it all but useless for most iPad Pro owners using keyboard cases. Please correct what Incan only gather is a bug given versions prior the 9.20.0 allowed landscape and portrait viewing.
dooblyboobly - Used to be fine when it allowed me to log in
If the login functionality was functional, it would be fine. I’d even take partially functional at this point. But it is completely useless as it stands.
the dj from the dead - Better than wish
Would recommend thanks for the good service
Fitboy35 - Not user friendly at all
Log into the kindle store in Australia and fully 75% of the kindle books I wish to buy are "not available for purchase from this device". Seems like unless you live in the states you can browse but not actually BUY and download anything!!! ...you never used to be like this. Why the hell all this exclusivity now??!!
towniefarmergirl - Kindle books unable to buy on the app.
There are some authors I am unable to purchase through the app. I see others have had the same problem. And yet when I go in through my browser THEY ARE AVAILABLE FOR PURCHASE. What is wrong with the app??? This has happened to me on both a Samsung and Apple phone.
FurryMoses - Asks for Touch ID then fails every time
I used to use this app - just opened it today and nothing works. Can’t see my orders or contact support - nothing. It keeps asking for fingerprint ID then fails - sorry try again. I even updated my finger print to make sure - still doesn’t work. How can I remove fingerprint support then? - we’ll, that would require a fingerprint ID - ...
Basketsof - Terrible
I just brought an echo dot. I’ve got the country and language selected correctly but all skills apps and iTunes in the app are in Japanese. I’ve rebooted the phone and reinstalled the app and still have the same problem. The functions I most want to use the dot for are unavailable to me. How can most of the app be in English and the rest in Japanese!? Frustrated beyond belief
mattshew - Great for buying things
All my deliveries have came early which is very good. It has a lot of items to choose from. Comes quick. HIGHLY RECOMMENDED
user(addReview: Review) - Not great but not bad either
You can go to view order details > track shipment > view order details > track shipment ...so on and so on , running iPhone X , is version 13.3 app seems a little more sluggish after new UI update.
MarkusLm - Works perfectly
Don’t get the good reviews. App works perfectly. Just like the website.
cove85 - Frustrating Filter Process
The amount of times i have spent ages filling my cart just go get to the purchase to get a message alerting ‘this product does not ship to australia’ or ‘we do not ship third party products’.
Frustrating beyond words and bewildering why these search results even show whilst browsing if you are unable to purchase.
Johnausa - Dilberately make it hard
Was a member, wanted to cancel Prime subscription. Despite multiple attempts in this app, it wouldn’t let me cancel. Was forced to go to website to cancel membership. Even there had to confirm 3 times. Use shopbot or something else that doesn’t have 1/2 the hassles and most likely better price, so much for customer service
BeeMight - Useless
Can’t even log in. It works on desktop (apart from the 17-step authentication) but doesn’t work on the app. It’s seems I am logged in because I’m in the cart and when I go to checkout it logs me out and asks for a password. I use the correct password but it comes back with “ there was a problem with your email or password “. Total BS.
Flex909 - Okay app but items don’t ship to my location
The app is okay, a little slow and clunky at times. The most frustrating thing is items shown up in searches that do not ship to my location even though it is entered on my account.
amy_rawr - Can’t sign in
Used to be great but now it won’t let me log in anymore, keeps saying there’s an issue and it’s very frustrating because the app used to be very convenient. Especially as a prime member, it’s annoying that I can’t purchase straight from my phone.
Grey XC 39005 - Poor filtering
If I filter for items that are available for shipping to Australia, how about showing only items that are eligible for shipping to Australia?
Getting tired of finding the item then getting to the purchase page and” not available for shipping to Australia “ .
PeterSabbath - Home screen is hateful
Do not show me advertising for the things I have already purchased from u and same as stuff I have looked at..... show me different things, to inspire purchases. Not my history ....very dumb marketing even Wish and EBay are not this bad at it
misalisca - Beyond frustrated
What’s the point in showing & giving the option to add to cart items that upon checkout your told can’t be shipped to Australia when in the item profile it says it does. Totally wastes time when you’re comparing items etc
Just don’t even show what you can’t even offer.
Dan willeams - Credit cards are the best you can use not valid credit cards
Thanks to that I love it
Rosalyn1990 - Most useless shopping app ever
Mostly when finding an article, say a kindle book, what i see then is “This app does not support purchasing” and there is not even a link asking me “Hey, ok, this is some junk software, but the guys over there at Apple they have a lovely piece of app, ist called Safari, you want to try there?”...
tanooki_suit - Kindle purchases don’t work
I am only sporadically able to purchase kindle versions of books, and only after playing with my country settings. Very annoying problem that does not afflict me when shopping within a browser.
Grantxw8 - Australia?
4 months on and still no support for the Australian store on the iPad version. I’d be stuck using the, comparatively, tiny screen on the iPhone version if I could be bothered. I’m not going to be a customer until this is fixed. A pretty poor show!
From December last year:
The iPhone version of this app has Australia available as a country option. The iPad version doesn't. A bit of an oversight which makes the app both useless and pointless.
I'd have expected better when the Australian store has been available for some weeks now.
uncle Moris Uncl - Moris
Hello there need to improve on shipping more out to Australia. especially with very great products that I have seen and wanted but do not ship to Australia
Beeettthhh - Logged out lost basket
The app logged me out for no reason. I didn’t realise. It defaulted me to US site. When I went to check out it got me to log back in, lost my entire basket of stuff coz then switched me to UK. ffs. One item I added there a week ago I can’t remember what it was. Don’t log ppl and and don’t empty their baskets without asking, SIMPLE.
sudeep 20q9 - Extremely Disappointing Service
Would go for it with this kinda of services.... purchased 2 items both not delivered even after receiving SMS items are out for delivery and later updated recipient not available without even a single call for delivery.
Kez Cos - Delivery service lazy
Not happy at all with Fastway !! Delivery service... I do NOT believe for a minute that the driver even got out of his truck or van (whatever) ... to deliver my parcel
Never ever have I not had a parcel not delivered to my work place prior to today
Then received an email advising delivery will be Saturday (well we’re NOT open on the weekend 🤷🏻♀️🤦🏻♀️
I’ve now after searching in circles in this app finally got to where I needed to find out I can actually have my order delivered to a chosen local parcel pick up point 🤷🏻♀️
So get out the popcorn 🍿 and save this space
Not happy Jan 😳
Sm123451 - Why bother
If you release an app/ update it should work don’t you think? This doesn’t.
Account log in is impossible with a circular fault when entering password or using facial recognition: “enter password”, “there was an error...”, “enter password”, “there was an error” ad nauseum! App simply won’t accept the password.
Shelley6866 - Does not sync with internet account
The app doesn’t seem to sync with purchases that I have made through my account on my laptop. I have purchased several things in the last 2 months and am expecting a delivery but the app says I haven’t made a purchase in 6 months.
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IEMNERD - Great app for Canadians
Flawless app, works great w/ prime shipping is super fast plus you get to use prime video!
Grailx3 - Integrate Amazon Echo App into this app
Can you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here...
alo41x - What just happened?
I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient.
Createtakennotthisoneibet - Doesn't work
Can't get it to work. Uninstalled and reinstalled and it just doesn't open. iOS 10.3.3 iPhone 7 plus.
Some_Guy__ - Useless release notes always
Every update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep.
MessyMatt - Amazing
Best online purchasing site out there! Prefer it over eBay and all other sites!
kaylasharp_ - Go back to the old way of loading!
This new update is absolutely garbage. Having to click “Next Page” per every 10 items is ridiculous. Go back to the way it was before, please! Seriously hope this gets fixed. I’m avoiding even using the app now because of how irritating it is to search for things!
sam00024 - New Update
Please go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users.
Ddddddddddawson - Wish list tray gone, what’s the point of the app
No benefits to using the app especially now that the wish list tray is gone. Not really much different than the website. I haven’t used the app months for that reason. I will be deleting the app.
Mingchuedxx - Worst IT support, lock ur account for no reason
Amazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one.
Amazon should die. Go support some new platforms that still know how to respect their precious customers.
PissedOfMember - This should be called Amazon China
Most of the vendors here seems to be from China? If you can’t block vendors from China from selling in Canada, can you at least give buyers a way to filter them out? This is so annoying
val 800 - What happened?
I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today.
Bring back the one I had yesterday!
Solid_Liquid_Gas Snake - Wow what happened
I loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon.
sealyx - Update removes ability to add new item on wishlist by dragging it
It is convenient to drag and drop the wish list item. I hope they add it back
Paul113z - Terrible new update! Sad...
Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows.
You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show.
Lost a customer Amazon...
45ZER0 - Ugly and buggy
I really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!
MmnbGh - Terrible Update
Can’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?
Stacey Thibodeau - Hit or miss for sure
I’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure.
TonyRiver - Keeps deleting booked pickup times
It’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app.
Simply after all - New Updates = Better ?
I miss the old version, now i don’t see prices of the items in list and have to go througt Shipping method to be told that this item is not available in canada? Why bother shopping for things not available and don’t show prices of items like it used to be! I rarely complain but... this updates isn’t friendly at all.
Lynx Spade - Latest Update
Not sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways
Sick of renaming - I really hate the new look
From the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update.
Akileshreddy - Why did you guys change it
I dont like the new update
Iphone65555555 - Fix the last app layout
The new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!
*-RedWhitRose-* - Floating menu hindering UX
The floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go.
old and not so wise - Cluttered screen
Another unnecessary update with annoying new graphics that overlay the screen that I am trying to read.
Wildhorses73 - Never Delivers on Time!
Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!
CenoTurk - Needs an update
What happened to the wishlist on the bottom & being able to tap and drag items to it?!
And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense.
dylanlittle94 - This app sucks
New app sucks! Can’t find my previous orders,
Markusda - Didn’t get my $5 for downloading
Said I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came.
Very disappointed. Zero stars.
adrbmk - Love it
I love Amazon . I am not one who like to be shopping at malls and stores. So this is a great help for someone like myself. I also live in a small community with little access to a lot of items. Shopping through Amazon has made my life easier.
Its easy, convenient and I also love that I can have orders sent as gift options.
Barclay501 - Warning: Stay Away From Amazon
I’ve had an Amazon account for years. I recently signed up for Prime and ordered a bunch of stuff. This morning I went to sign into my account and got a message “we cannot find an account with that email address”. I tried several times with no luck. I then called Amazon and was put on hold, cut off, transferred around etc. Finally I was told that they can’t help me and when I asked to speak to a manger I was put on hold again and after 5 minutes the same person came on and told me a manager “won’t accept the escalation because there’s no account”. While I was on hold I received yet another confirmation from Amazon about a delivery.
As it stands, I will be charged for Amazon prime but can’t access it or put a stop to it because according to them there is no account associated with my email address. This is despite my credit card being charged and receiving confirmation emails.
This was the worst customer service I have ever experienced in my life. In my opinion, Amazon is truly an evil company. It works until it doesn’t, and then you’re on your own. Good luck.
Nom et surnom - Filer is awful
It still doesn’t allow to set a cost range and when I sort by cost it doesn’t allow to see more than a dozen of pages.
Griffith_3 - Intrusive
App works OK, I guess, but I had to uninstall it due to it hijacking of all Amazon web links in Safari. Tapping any link opens the app instead of the web page.
bursjon - Just a mobile website
This app used to be good, it was it’s own version and was decent. Now the share button is gone, and half the time is just a mobile version of the site. I can’t watch items on the upcoming deals. You can barely do anything on this app.
martin1857 - Pas parfait!
Les options de recherche sont faible!
Faible je veux dire impossible de choisir les prix croissant à décroissant! Quand on choisi les produit d’une marque pas rapport! Les prix sont pas très bon! Souvent beaucoup plus cher voir le double le triple des vendeur local!
cfeeny38 - latest update for iPad
I hate the changes introduced on my iPad version of the app. Not the same interfaces as what I have on my iPhone which is much better... anyway I can have this version loaded instead?
ceabree - Your sneaky
If my order says “qualified free shipping” I should NOT have to find where I go to take shipping off. If I type in a size and looking often an item offered is a different size or for different model. Makes shopping frustrating. Not enjoyable at all.
Nbors21 - Why does my iPad open the app the opens a browser when I check links from emails?
Why does my iPad open the app the opens a browser when I check links from emails? It never did this before and suddenly it does this non stop now. So annoying that I have to login as well.
Takinari6789 - Shipping
Sometimes amazon give you a date before you pay and when you place your order the date jumps a day later. Why to pay prime membership if the package is going to take a longer time to arrive.
kaT_erina - Review
On September 12th and the 18th of trying to call via app well over 7 times and not hearing a thing I emailed you with the issue I was having. Again the same thing on the following date. I eventually got no response to email nor call back and called my contact Amazon in my phone from a prior call I had received. This caused me to be charged by Fido, my courier company, a lot of money for 2 calls on 2 separate days because of issues with this app. Fido will not adjust my bill and calling Amazon yesterday I was informed that persons resolving orders for Canadians may be in the USA. So this is why it showed on Fido/my bill long distance charges because the contact that said Amazon calling on call display with a 1-800 number was not in fact 1-800 number but long distance in Seattle...I got charged for both calls and want resolution of this issue. Furthermore I called from the app again today, just before writing this email, and again I heard nothing! I did see a description of cu_dyk_damnaged_return before I hit the contact us now button. I am not sure what that means but I have never seen that there before. So with that said I will be hitting send email in hopes that it will reach you because no email reached you last time. This is ridiculous and I will never be dealing with Amazon again unless it’s an emergency for not being told I was calling .com and will be charged money for the call even though I WAS TRANSFERRED to Canada site which was not obviously CA! I can not emphasize my anger at this point.
Lalalalala5677 - Monopoly
Bad customer service!
Le vraie Francois - Amazon USA 5 star / Canadian version 1 star
Amazon the store is amazing.
Amazon USA version of app is 5 star
Amazon CANADA version of the interface is HORRIBLE and should go back to the US version
Apple not allowing Kindle books on the Amazon app is anticompetitive and predatory. I should absolutely be able to buy kindle books on the Amazon app on my Apple devices!
regular guy joe - Amazon is now trash
So much for prime shipping. The only reason I have amazon prime. Well they don’t send out packages now for 3 days. So technically there still is 2 day shipping but due to the incompetence at amazon you have to wait 5 days because it takes 3 to figure out how to send out an order. To put into perspective I ordered off a government web page and got it faster than my amazon order only two days. That’s sad when government delivery is putting amazon delivery to shame.
cdngreko - Cannot sign into app
Deleted and reloaded app, still cannot log in in the last month. Closed all apps, restarted phone and amazon app and still no luck. App is useless.
Candycrushplaya682 - Sharing
No share button?
Rizzagizza - Hate the new look of app .Please return to previous look. Thanks
Hate the new look of the mobile app.... why are the controls at the bottom of screen. Please return to previous look. Thanks
Niagara Peach - Give me back the old app
Somehow I now have a lobotomies version whose functionality is less then desired. Time to delete the app and go with. Web based version. Loses shopping pages when you close app. Navigation drop downs too long and clumsy. Not an improvement unless you are illiterate
GWR7387 - The app use to be good
The app was good just the way it was there was nothing wrong with it, don’t know why they went and changed it. It changed to a light blue screen colour with symbols at the bottom instead of on the top, can’t find what I want without learning the app all over again. You can change it back to the old screen configuration by deleting the app and reinstalling it but that only works for about an hour or so then it returns back to the new screen. So when I get use to this app format are they going to change it again?
Strek22ts - New version is very bad
The previous version was great. This new interface is slow and always lagging
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stb.officialpage - Loyal Prime Member
Be careful of transactions ever since March of 2020 this year I have been having issues with over charges and refunds . I have never had issues in the past but now I’m alerting everyone on here and people that bring up them on a daily basis until this issue is resolved and other prime loyal members issues are fixed I will not rate you a 5 star we honestly have not been treated properly your chat is a failure if promises and your customer service calls went from a 5 to a 2 this is ridiculous. I’m van essential worker and I make sure my customers needs are taking care of within a timely manner.
mpqtpie - Buggy
I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps me from buying a lot of the time!
Also in the new version they moved everything around and it’s hard to find anything. A new addition that I really like though is the buy it now button. It lets you change the payment method and requires you to slide your finger to confirm. This prevents accidental purchases.
Hopefully the lagging and bugs will be fixed soon. I’ll come back and edit my review when the app works properly again.
Eboli173 - Definitely an improvement!
I love the manner in which orders are listed in the app now. Before, items appeared in a random order and sometimes undelivered items were lost lower in the list but now they’re clearly marked in the order in which delivery is expected. Such an improvement! So much cleaner and clearer.
The other comment I have is that for some unknown reason, two of my reviews have been blocked due to “sensitivity reasons” — I don’t understand why you ask for reviews when you’re going to block them for no reason. I reread those two reviews and they’re about a lightbulb and trash can liners and there’s nothing sensitive about what I wrote. Thank you for listening.
JDJFN - Always been bad
How can this app always be so bad? The UI is terrible. The color combinations are horrendous. Too many taps to get to anything especially at check out. It’s like they intentionally make it difficult to make changes during the checkout process. Changing a shipping address is annoying. The order status page is from the early 2000s. Very limited information and forget viewing order details. Tap on my orders then you have to scroll all the way down and tap again to go to another page just to see the details. Hopefully you never have to reach out to their excellent (sarcastic) customer service. Now that is another issue in itself. A bunch of no nothing bots. Forget it if your payment doesn’t go through updating it is a miracle in itself.
KJO Apple Products - Delivery Issues
I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems.
Bacontopia - Filters ruined
Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you need.
e.g., searching for men’s pants means I have yo go from “Any Department > Clothing, Shoes & Jewelry > Men > Clothing > Pants” but each time I select a specific sub-level department, the whole interface closes out and does straight back to the search results. So you have to open it back up, select the next level down, wait for it to go back to search results, and repeat until you finally get to the department level you were hoping for.
Ironwood Fields - October 2020 Update #2020problems
I've had no problems with the app and frequently use it but the latest upgrade is causing too many glitches.
1. Once you add something into the cart it takes me to a screen with no way to get back to shopping. The ”return to shopping” button is not working and the top navigation bar is missing. I have to click on my cart to get out of that screen but then I have to start my search all over again.
2. The top navigation bar keeps disappearing and the whole app is looking up.
3. Pictures and Videos are now locking up the app. Can't blow-up the pictures without it locking up.
The latest update seems to be following in 2020 dysfunctional wake, I have been closing the app down completely so I can start over. Very frustrating.
imdonewithit - I HATE THIS APP
I use to buy stuff from this app but recently got hacked by someone who was buying stuff on my account and sending it to my house. This person has all my info as to where I live, email, and card information. Apparently this happens a lot, and several people are experiencing this problem too. These people buy their own products and use your email to give themselves good reviews on the products they sell. I got tired of it after looking into what I was dealing with and deleted the app and now have to go change my bank card info, if you do decide to use this app to purchase items I recommend using a card that isn’t your bank card, use a different email address than your main one, and maybe get a PO Box to send your items to. I know no one wants random people having all their personal information.
Big hole2011 - Bad updates... Walmart app is easier to shop on.
Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, but instead I was hit with so many $0.01 chair cushions. For one, I was looking for chairs, not chair cushions. For two,$0.01 is the price.... really? Cmon they are just doing that to get at the top of the screen when someone sorts low to high. Please make a report button for listings so we can report these companies who implement such shady business practices.
I never ended up finding what I’m looking for but I bet I’ll find it in two seconds on the Walmart or Menards app.
Sexy SayDay - Version 13
This update changed everything, and I hate it. Why the layout changed I have no idea, it was much more aesthetic before. The new grid doesn’t even format correctly on my phone screen, the two columns aren’t centered. The left column takes up the bulk of the screen cutting off part of the right column.
The continuous scroll was a thousand times more user friendly than the next and previous button. This is my biggest complaint. It literally takes the enjoyment out of shopping. Previously I’d scroll through lots of options and decide on the best purchase. Now I wait for each page of unaesthetic grid style options to load and once I think I’ve narrowed down my options I have to load and scroll through each page again to find where the items I liked are.
Look, if it ain’t broke don’t fix it.
Bubblez - Landscape mode lost-UPDATE
I have used this app frequently with few glitches or problems. I loved the freedom it provided since I primarily use my iPad for day to day use. Sadly though after the latest “update” the landscape mode seems to have vanished. This is a major problem for this consumer because I only use my iPad in landscape mode. I sincerely hope that the developers are speedy in the remedy of this extremely inconvenient glitch!
Update! The glitch was fixed in short order and the app is back to full use! Thank you so much for you quick attention to such a small but very annoying issue!
DebR11 - Completely frustrated with app!
I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem.
Mallard06 - Update iPad screenshots
Glad finally gave the iPad app some love. But now you need to update the iPad screenshots. The dated screenshots are uncharacteristic of Amazon’s usual attention to detail.
‘Swipe Right’ [to go back to the previous page in the app] does not work after you drill down into ‘Description’ or ‘Features & details’ sections of a product page. It seems to correctly on from other pages. Please fix this issue on these pages.
Also it would be great if you could swipe down on the enlarged product photos to return to the main product page; similar to how swiping down on a photo in the iOS Photos app allows you to return to the Album View.
MRMD41 - Bad App
Have never done an app review before. Over past two weeks, this app won’t let me gain access to my account. I have to repeatedly change password, which usually doesn’t work until I have to call customer service and be taken through the extra steps to verify my account, sign in with a temporary password, then change to another permanent password. My account then “works” until I try to make a purchase but I am forced to sign in again because I have been signed out and cannot access my account using the new password I just signed in with. I keep getting error message saying, “Oops, something went wrong. Try again later”. After several phone calls to customer support, I was told to use Safari version to sign into my account and it worked. So problem is with the app. Please fix.
M. Nunez - Next, Previous so annoying
I’ve have never written a review but that new upgrade got me so upset I have to say something. The app was so easy and convenient to use and now is just a headache. When you looking for items now you have to press next every time you want to see more and if you want to go back you have to press previous. It is annoying and nobody has the time. Why do you think that is a good idea when there are so many items to see? Seriously if you’re not upgrading the app for better, leave it as it was and don’t do nothing. Listen to the customers.
mandi newman - Keeps taking money out of my account !!
I have a recurring charge of $6.47 taken out of my bank every week or two and I am about to cancel my subscription because that’s STEALING! I don’t have enough money to be robbed by a corporation so I’m about to get my bank to block future transactions and report this to the BBB it’s absolutely ridiculous that a so called “reputable “ company would do this and when I called customer service they couldn’t tell me why or even where the account was it was even being taken out of my account for like REALLY??? And when it couldn’t get the money off of one card they took it off my husbands which was NEVER authorized to do so I just happened to make a purchase using it once! So watch your account they will take money out repeatedly and not help you when you call to address and fix it
Toseeweareblinded - Crappy layout
Platform needs to be re designed. Isn’t user friendly by any means. Difficult to figure out how to message a seller. Even more difficult to figure out how to find your messages and reply. Profile options are ridiculous, I filled out all fields for my profile, then later received an email that said the info didn’t meet community guidelines.... which doesn’t make any sense as the fields I filled out were amazons suggested fields. I’m a house wife and mother, nothing that I do or would add would be against community guidelines. Then the option to rate a product... it wouldn’t let me because I didn’t have the ‘requirements’ come on, I bought a product and should be able to review it, I’ve been on this app for years, I may not buy as much as others but my opinion of a product is just as important.
JMillerS - App changes are frustrating
Over recent months my experience with the app has seriously declined. I use to be able to continuously scroll through my search results, now I have to click the next button after seeing 10-15 products. I also use to love the wish list option where you could click and hold the parody image and tag it to the bottom of the screen and see a tiny image of it any time. I could compare what I had on my list already to what I was looking at currently, now I must excite the search results and click on my wish lists and go back and forth that way. The connivence of the app has severely declined. It’s like you’ve made “improvements” and changes to the app that create more frustration for your consumers.
WildernessBarbie - Search Feature Only Pulls Up Promo Items?!!?
I don’t know what happened, if it’s some bug with my new iphone X, but now when I go to search for something, it won’t let me select from the top several most closely matched search term suggestions, and then one it does let me select from doesn’t actually pull up that item, but rather some totally unrelated crap from their lightning or promo area that’s not remotely what I want.
For example, I typed in “bean bag” and it pulled up some deal on a fishing reel. “Picture hook” got me a Fire tablet. I also can’t use the button in the upper right area to change between my lists. Many functions in the upper area of the screen appear to not work off and on. Tried deleting and reinstalling. No change. Way too frustrating, please fix!!!
Blaze nick - Very frustrating and disappointed by my app experience
I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic.
skylar ralyks - Mobile app has no functionality except purchasing and tracking
1. There is absolutely no settings compared to the desktop browser version. They took away any settings in place of making it easier and faster to purchase things.
2. Privacy is in favor of selling any information they can collect on you, browsing and previous orders are never deleted, only hidden. Support claims “information is deleted when the account is deleted.” Easiest way to supposedly delete your collected data is to delete your current account and create a new account which is what I have settled into doing.
In terms of getting orders it works, but that seems all it’s supposed to be able to do, which is a poor excuse for an app. If I want to change settings you have to log into the desktop version.
maeirt123 - Reinstall App, All Better
Like other reviewers I have been unable to make purchases from my app. I could add items to my cart, but when it was time to check out it would require me to input my password. And after submitting my password, I would receive a “something went wrong” error message. This has occurred over the past several months.
So today I deleted and reinstalled the app, and was able to conduct business as usual. No problems whatsoever.
This is a great app, but it can be frustrating if the above occurs. Therefore, delete and reinstall, and all will be better.
good_reviewer :) - Amazing, besides what the other reviews say!!
This app-no, company in general is amazing! Before quarantine, when I had prime shipping, my package would be delivered to me within 2 days! Of course, since quarantine started, even the prime packaged have been delayed further back, but many people are purchasing things quicker, so it isn’t really the company’s fault. I saw on many other “bad” reviews that this app was terrible because it did not provide a “dark mode,” but that’s not really important, is it? As long as the company and app are efficient, the app itself is amazing. Thank you for working so hard!!! :)
Horselovermom - Can’t purchase from my app
If I go into my wish lists and try to order something for me or friends, first it doesn’t recognize my login and says there’s an error. I can go out if it and hit the list again and it comes up. If I put items from my friends wish lists in my phone to purchase and hit proceed to checkout, it asks for the shipping address but will never go past that page. I have to go to my desktop to order the items. Talk about irritating! My Touch ID won’t work to sign in either. I have an iPhone 7 and this started before the 8 came out. I have all of the latest iPhone updates and the app is up to date. This has been going on for weeks! This REALLY needs to be fixed!
ehfhe - Why do things not get delivered sometimes? It’s stupid!
I have to say something before I start this, this has to be one of a must NOT have instead, like that time when my brother tried to order something, it said it would come either 4-5 days but when the day it was supposed to come. Guess what, It DIDN’T arrive to our apartment! True story. That was in 2015. Anyway, I’d like to ask why and how does this happen? Cause yes. Like I said that is stupid because I thought that we would always get the proper items at the exact day it said. But hopefully that will fix in the future.
Bk5950 - Please fix the bugs
There is a bug in this app that has not been addressed for multiple versions and upgrades. It is with the cart, i have many items in my cart and saved for later as im sure a lot of people do. But when i want to scroll through my saved for later items it scrolls down for a few then i start seeing double of every item i have, then it does not even load to show more. This is a terrible bug and i want the cart/saved for later items to go back to being in pages that i can click/tap on to see all of my items. To make customers have to keep scrolling down through many items just to see what they have saved is ridiculous. Please fix this issue, add pages for cart/saved items for customers to easily get to products to view/purchase.
Kim Bucklin - HATE the new update!
Where do I start? The layout is clunky and requires an extra step in the drop down menu to go anywhere off of the home page, & you can’t enlarge by tapping pictures anymore- it’s a pain in the neck to have to zoom in and out instead of a quick tap. But my biggest complaint is that on the deals page I can’t choose a size or color- when I tap the arrow, it “blinks” but doesn’t give a drop down for a choice. In other words, if you have to make any choices before ordering, you might as well forget it. Haven’t tried on the other pages yet, but if they are the same it needs to be fixed if you want any orders! Very disappointed- I shop using this app frequently, but will stop if it’s too frustrating to use.
King Rugged - Top big to moderate, sponsored adds are lame
The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “
Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw pillows. Oh almost forgot the amount of “sponsored content” makes me sick. The company is worth like 3100 a share atm do you really need sponsored content??? Customer service is so so.
But hey it’s super easy to use especially if u know what you are looking for. Word to the wise start with the one star reviews when ur checking something out.
cboyer1992 - Please stop showing me out of stock products
The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that I need only to see out of stock options.
Another consideration. Please limit the purchasing of essentials like paper towels. No stores seem to have them in person and I have yet to see paper towels be in stock with a delivery time less than a few weeks ever the past month with the virus. People are hoarding essentials and this shouldn’t be encouraged with endless purchasing limits. Thank you.
SwypeFanSinceDayZero - Gets worse with every update.
They took away endless scrolling a while back so you have to hit "next" to go to another page and see more results. Used to have a button to view lists from the shopping cart page, and now it's more button presses to view my lists. And the latest update as of today remedies nothing and adds this terrible looking floating menu bar at the bottom. Oh yeah, and they are constantly moving the "share" button around on the item page.
Update: lists are more easily accessible with the most recent update. Bring back endless scrolling and I'll bump to 4 stars. While you're at it, make viewing pictures in reviews better.
Essa99 - DO NOT like the latest update
I love using this app. I’m a big buyer of books & there mainly all from this app. But I really don’t like the newest update from a few days ago. When you look at a product like a kindle book, it would give you a list below of similar books or books customers who bought this item also bought. And the list was easy to look at because it was vertical and usually setup on a next page so you could look up and down the list easily. Now the list is horizontal and bigger and has made much more cumbersome to use. It makes me not want to look at it and that’s a loss because quite often I would purchase another item or more from those lists. Please return back to the way it was.
Kquills123 - Used to be good
Recent changes to search function and layout ruined the shopping experience for me. Now you can only very a handful of items and then have to click next and wait for the next page to load. Also, it now list same items multiple times in search results. You also have to log in multiple times. Last there seems to be a glitch when you go to ask a question on the product page, the page scrolls down to the bottom. Not app related but what’s up with subscribe and save?? Used to be if you subscribed to more than 5 items you would get 15% off. Now it seems you only get 5% or 10%. I ended up canceling a lot of my subscriptions. Experience seems to be going down hill.
BigKove - Allows grifter suppliers to fake send products
Supply chain broken... grifter suppliers send orders but only virtually cause the product never arrives and then the merry-go-round begins. Saying they issued a refund but the directions to getting the refund are futile because the steps don’t exist on the app to claim the alleged refund. Also I order chips they look like they got stomped on before boxing. Shoddy work to say the best. Also, only offering paper towels made in China. So fkd up! During the covid19 pandemic. Also allowing suppliers to mark up flour to 29$ for 5 lb bag. Or 4 LBs of sugar the same cost. If that’s not price gouging then I don’t know what is.
_michaelwms - Two major changes needed
In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”).
9 times out of 10, when I go to buy clothes or things with many options to choose from, the drop-down menu only shows what it can contain in the preset menu size. There is often a slight movement to indicate more options below, but it snaps back to the first view. I buy shoes that are size 11 and it only shows me size X-9.5, and I can’t get down to 11 to order. Not cool. Yes, I’ve tried portrait and landscape mode and neither work.
Dont fix what ismt broken. - If it ain’t broke, don’t fix it.
The app as well as the store have made things a lot easier, especially during quarantine. However, the latest update or two on the app have been a huge step backwards IMO. I like the look the app had at the beginning of 2020. Things made more logical sense, everything was easier to find, the menu was tucked away in the upper left corner that had everything you needed that wasn’t on the opening page. The new app makes things take twice as long because of all the sub menus you have to go through and also takes up 1/4 of the screen. It worked just fine the way it was before, why did you have to change it?
LovelyLee333 - The best shopping out in existence
This is the best shopping app. I have prime and it is completely worth it. There are times when I order something at 2pm and it arrives the next day for free. They also have the best customer service I’ve ever dealt with. The customer is always right, reps are friendly and knowledgeable and the few times I had to call, I always hung up feeling beyond satisfied. They use the post office for shipping and you can track you package directly on the app. They also do real time updates in case there will be a delay on post office end. Best app overall.
SolomonAnagho - To fast cancellation success make it slower
I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minute that you requested it and if is already being delivered you should remove that option it would waste the time of the workers and customer just to see that 3 - 5 business days for there money to arrive which THE PACKAGE WOULD HAVE COME BY THEN!!!!
Please solve this cancellation problem or at least a warning so that customers can understand what’s happening instead of leaving them in the dark.
Tl;dr Accidentally cancelled a package to fast for a request to return it
Wvanlierop - Home screen widget and shopping list in app.
So what happened to the home screen widget? As from this morning it’s gone. I alway look in there to track my shipment etc. where did it go?
Also in the app you had your shopping / wish list on the bottom of the screen. It was easy when browsing for stuff to drag the item into you list. It’s gone too. So for checking your order status, add item to list, check list and buy you have to click so many times in the app and go back and click here and click there. It’s annoying. They made it not user friendly.
Quick overview and less clicks to see or get what you want is the key.
Not this guys.
With other words. I’m not happy. Please bring those features back.
MrsBurney - Worst update ever.
1. No drag and drop - this was probably one of the best features of the app
2. “Loved” (I’m using love because now the only option is to click on a heart and well, heart = love) items aren’t visible in the list at the bottom. - this is if you can get the list to appear. I originally thought my app was messed up so I deleted and reinstalled and now my list is just gone and I cannot get it to reappear.
3. The search result list feels to chaotic now. In the past you enter in your search and boom, your results would be listed. This last update now has THREE horizontal lists that are so many different sizes. Why have one tiny one and 2 large ones (the lack of consistency alone makes me not want to look at the results at all)? All of this before you can get to your actual results.
PrissyPants73 - Too Many Bugs
This app used to work perfectly, but in the last month it has had so many problems that I don’t even use the app anymore. The first problem I began experiencing was it wouldn’t place things in my cart....at all. Or if I had items in my cart, the number would show above the cart icon, but when I clicked on the cart itself it would say my cart was empty. Lastly, I would try to place items in my cart and it would tell me I was not logged in, when clearly I was logged in since it said my name at the top. I would have to log back in and then it would still give me the same message. I’ve uninstalled and reinstalled several times. Here’s to trying ONE MORE TIME before I say screw this app and just delete it altogether.
S&Spoweruser - Losing data- app resets every time
Since this brand new update, each time I close the app and open it again it resets. I lose whatever page I was on including my extensive search data causing me to have to start all over. Doesn’t matter if it’s been 1 second or 1 hour. If you’re in the middle of checking out you can forget it- doesn’t matter what you were doing the app is going to reset. There is no explanation given, no issues with not being logged in, or anything else. Essentially rendering the app useless for shopping.
Posting for second time-if you want to lose your search etc and have the app reset each time you open it, this is your 1 Star app. In spite of their recent claims to have fixed this issue they have not. Waste of time to try to shop.
fghgvhb - Rediculous Chat
I spoke with 5 different people on chat tonight!!! I just want the refund I was promised! I paid twice for one month and each person wanted me to explain my situation over and over. Can’t you simply look at my account and figure it out??? I’m extremely dissatisfied with chat customer assistance!!! I have no job and have very serious health issues and don’t need this. I feel like two weeks ago when I was told my refund would be given I wouldn’t have to chat many times to get nowhere!!! I’ve been a customer for years and In the past have had the monthly amount taken out twice!!! I let it go but I’m too sick to deal with Amazons constant errors!!! I’ve been a customer for a long time and am disappointed that with prime it’s no longer 1-2 days it has taken much longer!!!
Hot Mess 1121 - Love this app but...
I love this app but there are 2 features I wish and really really want them to bring back. The 1st and more important one I want Back is the option to add an item to your cart without having to click on the item and go to its page. Before, you could swipe and automatically add the item you want to your cart, now it just is annoying because it can take the page to load sometimes. PLEASE bring this option back. The 2nd is the personalized recommendations for each department. I loved that. I found so many items that I never would have if this wasn’t a feature. Aside from that, the app is great. But PLEASE bring those features back.
Lady1775 - OMG
This app is amazing and orders fast shipments and your school through were bound to find something that you like you can search up thousand 1100s of millions of things it’s crazy when I first bought the app I thought that is going to be that good and you want to be able to get things for a cheap price and it’s not a cheapskate when you order something that’s cheap it lets you give it back if it’s broken and order a new one that is not I recommend this because you can find so many amazing things for loved ones or even for a close friend
TheSloan - Terrible features in new design.
Oh my gosh. I can’t believe a highly intelligent professional somewhere out there intentionally pitched the idea for the persistent floating BACK TO TOP button when you’re reading reviews—and that another presumably full grown intelligent executive gave it the green light. This persistent floating button is visually hostile and hurts my eyes in the same way that persistent banner ads do. Knowing that this couldn’t have been a mistake because it’s so aggressively awful that you can’t miss it, I’m left to conclude that you intentionally did this to discourage customers from reading reviews. Well you did too good of a job, because I’m not reading the reviews anymore, but I’m also not using your app again until you fix this mess.
Nova_Girl - Please change order history back
One of the features I used most on the app was looking at my order history so I could see what I ordered and when. Changing it to only show orders based on when they deliver is a horrible change. I was hoping it was only in the beta version so I uninstalled it and got the regular version. Really disappointed to see this in the regular version. At the very least offer users the option of deciding how to view their orders in profile settings. So we can set it based on what makes sense (order date) vs delivery and not have to change it every time.
I’m a die hard Amazonian. But this change would have me buying what I need from other sites - that’s how much of a negative this is.
bri_5555 - Not Great on iPad
I use the iPhone app all the time for all of my purchases because it’s super convenient. The iPad app isn’t as advanced as the iPhone app. When you add things to the cart, it takes you to the cart every time, which is annoying. The order page isn’t as interactive either, on the iphone app you can write a review from that page but on iPad I have to click on the product and scroll to the reviews to find the “write a review” button. When I’m checking out, it basically just opens up the web browser within the app. It’s simple things but there’s not even a point to having the app because it’s not any quicker or easier to access.
jofaraday - Updates make this the worst shopping experience
One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was. As if this wasn’t enough, they hid the buttons under a related searches section. I missed it initially, thinking the app was broken because I had a search with over 7000 results but the list was too short.
Please stop making updates for the sake of updating. Please hire some UX people that know what they’re doing.
OVOXOFanatic - Misleading free trials!!
About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me.
Rabidcharlie - Community guidelines
Application works fine for me. Wish it was easier to save items that I have contemplated purchasing without adding to cart. One thing that is extremely disappointing is meeting community guidelines to rate a product that was purchased. I don’t buy a lot and didn’t meet criteria to rate the product. I feel that if I buy something, rating it is a given. Another way to strong-arm people into
spending more. The reality is I was going to give it an outstanding rating and talk very positive about the product purchase. So you and the seller lose out on a good review. It also took the ratings and stars down on the app review as well. You should consider changing this.
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The Tech Enthusiast
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Deirdre. that's my name.
I like shopping with amazon
My daughter told me “mommy I want to shop for nail polish for u , what’s the website?” So I opened up Amazon & she saw my history which was a bunch of cry babies 🤣 she forgot she was shopping for me and decided she needed toys 🤦🏽♀️ bruh
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