Amazon Shopping App Reviews

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New UI is bloated and broken. The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design.

Broken app. I don’t understand what’s going on, I could open the app, see where it says orders, etc. but that’s it. If I click on anything, and I mean anything, it continuously says oops something went wrong! I deleted the app in hopes it would fix the problem, but that only created a new one. The app has completely disappeared from my phone after updating it, I guess that’s what they wanted me to do but… the only way to get to it is through the App Store. The app refuses to be on my phone. What is going on? I’m not gonna go onto the App Store every single time I wanna try and see if it works. I really want to know why my phone thinks it’s installed, but I don’t even have the app on it physically, it does not exist after the update. i’ve never seen an app wanting me to go to the App Store in order to get to it. It logs me right in with all my info, so what the heck is going on? I don’t know how else to explain this weird situation. it simply does not exist anywhere on my phone except for the App Store.

iPad version full of bugs. I expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years. iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur. Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does.

Not the app but the actual company. I dislike them, they’ve gotten worse, now our packages arrived not sealed at all which 9 times out of 10 means the order DOESNT ARRIVE then they want us to sent it back for a refund or replacement WHEN THERE IS NO ITEM. Its stupid! Because if you click the Missing/broken they ASSUME YOU HAVE IT EVEN THOUGH ITS MISSING. Theres no on site thing to review the company itself. Or file a complaint for its actual team. Then you spend an 1 hour on the phone with someone with an accent so thick you can’t understand them explaining you dont have the item! And it take them the entire hour to understand, for example, “i dont have the item i want a refund” “You….dont have the item?” “No i dont have it” “ah well you can return it to get your refund” “I DONT HAVE IT” “Ohhhh!!! You dont have it, Let me see what i can do!” (30 minutes of waiting) “Ah so it seems we can refund this but we can only do it to the site, maybbe the card” “i want the card refund. Its my money i need it” “Let me see what I can do…. you dont have the item???” “i dont have the item.” “Okay okay” (10 minutes) “you started the return process, yes? Can you return the item??“ “No.”(20 more minutes of basically explaining it in different words I NEVER received the item) “okay okay.. Ive started the return process your refund should be there in 5 days” “Thank you.” THATS EVERYTIME IM ON CALL WITH THEM.

iPad app buggy when using Magic Keyboard trackpad. I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.)

App periodically flashes to a white screen. While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the beginning of my saved products screen or to the search bar. It is very frustrating, because then I need to restart the process of relocating the product… either by scrolling though my saved products list or initiating a new search. I am running the latest version of the App on an iPhone 13 Pro, but it also happens on an older iPhone 7, also running the latest version of the App. I hope the product developers will see this feedback and take steps to correct. It has been an ongoing issue for months, now. I tried to submit feedback to the developers through the App Store, but the link just dumps me to Amazons general support page.

Doesn’t work well on my iPad. Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this?? I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars

packaging is annoying. oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either. Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating.

Unacceptable.. To be honest, I can’t always differentiate between the app and the retailer’s flaws. I can compare the app to the website, though. I have a major issue with Amazon’s search engine, which usually ignores many of my search terms. I have huge issues with the quality of the products and the stingy limitations it places on my ownership of music and audiobooks I have paid for and should own for my money. Food stamps? Check out the microscopic choices available to the poor, who can use their food stamps for almost anything edible, in regular stores. I have many irritations with the app, such as no dates on reviews (which we know are not useful because so many of them are simply bogus propaganda from people being rewarded for positive contributions), the app’s design, which is far more awkward and limiting than Amazon’s website. Both access points are aggravating in their inefficiency. I was seduced by Prime’s free shipping but am growing disgusted by Amazon’s poor customer service, its obfuscation of information, its focus on selling the cheapest garbage out there, its deceptive vendors, its manipulative and half-useless navigation algorithms, and its apparent business strategy of wasting as much of my time as possible, and I feel that the app is a rather crudely implemented extension of the company and its deplorable values and business plan. This app offers less than the website, and I don’t recommend it.

Parting with Prime. After almost a year of being on the fence, I finally ended my decade long loyalty with a company I was once proud to support. Nothing is eligible for 2-day shipping anymore, half of the stuff is cheap Chinese low quality knock offs, returns take weeks to process, and customer service doesn’t even speak the same language. The past few months have been nothing but ongoing issues. Oh and now apparently anyone can get free Prime shipping on $35 or more? Are you kidding me? What a joke. We don’t want video (that is riddled with ads and anything decent you have to pay extra for), music, cloud storage, GrubHub memberships, none of that. We just want fast, free shipping. This company has spread itself too thin and is no longer focusing on what made it what it is today. So for that reason, it is just not worth it anymore to me. Stop using COVID and “staffing issues” as an excuse. Get your business together or go away. It’s that simple. I am very, very disappointed in how quickly things have gone south. I will spend my hard earned money with smaller businesses that actually appreciate me and follow through with their commitments.

So many bad changes/updates. Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close. Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page

Subscribe and Save is a rip-off. This review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed.

Stop changing the app.. Why would y’all remove the ability for us to hold down the heart to add to certain list? Also why would y’all add the option to select view more from this list ? Just allow us to scroll down to see everything. It’s annoying we have to select view more 10x just to see what all in the list. It’s also very annoying we can’t hold the heart down anymore to add to our list. Who in corporate agreed to change those features? Worry about when we search for a certain item only that item comes up. Why are y’all worried about how we add items to our list or how we are able to see all items in the list ?! Please fix the app back to being able to hold down the heart and select which list we want to add our items to. As well as fix it back to where we can just scroll and see everything in the list and not have to select view more. Not having those features makes it pointless for it to be an app if we have to add stuff like we are on the website on the browser.

Search is awful. Update: search is still useless. iPad app is crap. Update: still awful. You can type an item title in word for word and STILL never find the item. I absolutely hate how crippled the search is. They want to steer you to certain products. You can’t use search tools like dog toys -cat -cats -food to keep the keyword spammers out You can’t filter by same day ship. “Add up to $35 worth” welll it’s real hard to do that when you don’t let us search by that criteria. You get different results depending on the search order. Filter by price-lowest and th search results CHANGE they just aren’t resorted. You can’t use “search only” or a model number. Type a model, the singular, 100% unique, ONLY model number you want and it will throw you a million non related results. You can’t use quotes to restrict a search like “Sony headphones” or will simply show you all headphones. It’s so AGGRAVATING THAT I OFTEN HAVE TO SHOP ON EBAY BECAUSE I CAN’T FIND THE ITEM IN THE WASTELAND OF UNRELATED RESULTS. What I hate the most is KNOWING This is Not a bug, it’s very much on purpose.

The app is stillClunky and missing features. The app is still missing key features to make it more user friendly. Here are key needed improvements: search filters don’t work. The search function is really bad - I get all kinds of garbage. Need to add a way to exclude words. For ex searching for an iPhone case keeps showing me for the max model. Gave up and went somewhere else. The filters and sort choices aren’t followed. I’m searching for a desk with a specific width, I chose that and alll that I get is everything but that width. Why bother having a filter if it’s not usable? Or I put a price cap and filter by price and the results are in a random order and beyond the filters I’ve set. Understand if it’s one or two but 70% of results don’t fit the search terms and filters. Need to be able to filter for free shipping even if not prime. The search - need to have a way to go back to the search list, now i spent lots of time going down a search list then by mistake hit another “tab”at the bottom and my entire search list is gone. I lose where I was in my search, and need to start all over again. The typing/word processing is primitive - please add autocorrect or something like that - to type a review or ask a question on my phone takes 4 times longer than needed and I give up midway.

I can’t read your app pages. I’m 76 years old. Oh wait a minute no I’m only 74 but I still have a problem. I can’t read your pages anymore. I have Cataracs and the contrast between your very light lettering in your white background. All that makes everything blend into one. On my phone, I have it set to have dark backgrounds and white lettering. And that works pretty well and many websites automatically adhere to that, but not yours. I’ve looked for places where I could set your App to have a dark background, but I can’t find it and no it’s not because I can’t read it because it’s not there. I’ve had my family look at look at it for me and they can’t find it either. so maybe we’re all really dumb and we can’t figure out how to do it and if so, please send us a instructions. I would greatly appreciate it. If it’s no way to do it can you please ask your webpage operators to include that option. Thank you. either way, I’m using an iPhone 12th.

The new update is terrible. Apps are not like store resets - you don’t need to change it up to make it look shiny and new to sell more. All you have done is make it harder to navigate your app comfortably and increased the amount of time I’m absent from your app. The search feature used to be located at the top of the page, now it’s on the bottom. The issue with this is muscle memory - anyone in your research department should have been able to tell you how important this is for consistency among your consumers. We are used to clicking the top to search and our fingers naturally navigate the page this way. Now we have to stop and make sure we don’t accidentally click the wrong place or back out of where we are/want to be. Also, why remove the click prompt for our “subscribe and save” subscriptions in our account icon? Why would you make it harder to find and edit? This is supposed to be a convenience for us, you shouldn’t make it so hard to find that we cannot edit upcoming orders and end up with goods we don’t want or don’t receive on time. Do better next time.

Progressively worse. More and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop.

DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY. Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put the package where the dog can get it.( we have a sitting bench to where the dog cant even reach, on our porch but the drivers still decide to put it in front of the door where the dog can reach) One of the drivers even put it on the ground and took a picture of the dog like that was something i was okay with?!? Like heads up if you have dogs who like to chew on packages, the drivers will leave it where your dog can get it. Theres absolutely no way to tell the drivers on their app either so this is why im giving this rating because the drivers continue to do this thinking its cute but its making me lose money on product that isnt being handled correctly.

Recent version has orientation bugs. I’ve searched the webpage for a way to report a bug to no avail. I always keep my iPad in landscape mode. Recently upon opening it switches to portrait mode, sometimes cutting off the bottom half the screen as if it doesn’t exist. I have to tilt my iPad to portrait and then back to landscape which sometimes fixes it, most of the time the cutting of the screen gets worse or it ignores that I did anything and laughs in my face. I just tried to submit a review and noticed it also for some reason had zoomed in on the page a bit cutting off right side of the screen. I could see it if I pinched the view in, but I couldn’t scroll right or keep it zoomed out which made writing the review extremely difficult. As-is the app is nearly unusable for me and until its fixed I’ll be forced to use the web interface which isn’t quite as nice to use as the app.

Not very app like and not very browser like either. This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser. What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor. My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC.

Annoying.. Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense. Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page. You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more.

Disappointed. Sick of scrolling, Open product page, go back, repeat. Search function is useless. Sponsored ads is useless. I’m searching for iphone mini screen protector, yet so many listings dont have what model the item is fore in the displayed description. Open up listing, iphone 14pro only….Even when I do find one thats for it all the suggested items in that page 97% not for my device…. Then I start seeing samsung crap pop up. I waste too much scrolling and opening up pages to find its not what I’m looking for. The messaging interface is GARBAGE, dont even receive noti’s for them….Honestly I would buy more from them if I could actually find what I was looking for. Was looking for a bed frame with indented legs, hardly any popped up through the numerous key word variations I tried. Wasnt impressed , so I purchased a different style. A few days later on the app and then the style I was looking for starts being shown all over on my fone, meaning not just the app,….its obsurd to be honest. Looks like ill be using walmart for a while….

Terrible. How does this app have such good reviews? It has sucked for awhile now because of the constant updates, but it just gets progressively worse with every new update. I just want the number of results for a product I search, the feature when I would hit the home button and it would refresh my homepage, and for my products to be labeled correctly when it’s not available. Is that so much to ask for developers? With the newest “update” I can no longer manage my recommendations anymore. What is going on in the developer’s minds? Y’all need to get it together. *Update: I stand by my statements. It just get worse with every “update”. Whoever is in charge of updates on this app need to be fired immediately. Every update makes this app harder to use and now it’s impossible for me to search for stuff because it just blips out and goes back to the original page. What’s the point of having filters if I can’t search within those filtered results? If I could give this app zero stars. Bettor off just using the search engine.

Poor UI and broken transactions. The app consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing. The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link! Ive given up shopping via this app as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all.

Ridiculous & On-going Pop-up Suggestions/Tips. Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere! We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!

Web Experience Feedback. Since there is nowhere on the app to provide feedback on the interface, I guess I have to do it here, and I guess the first suggestion is for a place to ask questions and leave feedback about the interface. Second item: put my friggin Lists back the way they were!! Why do you feel the need to screw up a perfectly good system?! What’s with the new icons and why are their two when they seem to do the same thing? I lost the functionality of being able to search my Lists for stuff. Very bad!! I now have you grouping things together for me - other than in my Lists… why??? That’s what the Lists are FOR aren’t they?? 🤦🏼‍♂️ Ugh, come on, guys! I get that you want to make things better, but where are you getting your intel from? Did I miss a survey? Did someone actually suggest jacking up the Lists and then not tell anybody - just sneak it in?? I love the app, love the services, love Prime (except for all the videos that do NOT come with my subscription… 🤬). But I reeeeally do not like you ruining Lists!!

Buggy and Not Responsive/ No more separate wishlists?. This app used to be seamless. I don’t know what happened but now, there are times when I cannot click to view the reviews of a product. Usually I can just click on the number of reviews next to the stars and it’ll take me to all the reviews, but now, it’s like it’s no longer hyperlinked and it does nothing when clicked on. So I tried the slower route which is to scroll down until you get to the reviews, but it turns out, when the app is bugging like that, you can’t scroll down to the reviews because the page just stops right after the price area. So no reviews to read at all. I try clearing my app history by swiping out and going back in but that doesn’t help. There’s no remedy right now for this bug. On the off chance you can click and read reviews, the pictures no longer fully display. It’ll just be the heading ‘Reviews with Images’ and a blank spot where the pictures would be displayed. When that happens, the hyperlinked ‘See All’ is also gone too. Also, why can’t I select which list my hearted items go to anymore? All my hearted items go only to wishlist now with no drop down menu to change it to another custom list. Why?

stuck in spanish. Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was spanish I worked trying to find a setting finally had to do a google search then proceded tofollow the steos ( feeling this would fix it but still wondering how it ever got change to spanish) But after finding a setting for region and english It didnt work. soI hadnt ordered inweeks . then again today without remembering the problem went to order and !!! still stuck in spanish . and like the time before I tried endlessly to reach costomer service but its only multiple choice none of which came close So hear I amwriting a review hoping this will get the attention of someone. This is a gme changerfor me .

Be thankful for their kindness. There are too many times where I’ve needed something I could not go out and just buy. I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often. Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper.

Less user friendly than it used to be. I used to like the app - it had most of the same searching ability as the desktop browser. With all the updates recently, it has to reload the page each time I want to add a filter even if it is a deeper level of the same type of filter. I also used to be able to use a search term and select ANY category I was interested in. Now a search term may only yield a few options to narrow a category. Example: I search for “stainless steel” and I can’t refine my search by the category of “arts, crafts and jewelry making”. If change the search term to “stainless steel charms”, I can refine my search by “arts, crafts and jewelry making”. The problem is that “charms” may not be the exact thing I am looking for and I want a more broad search but not so broad that I get entirely unrelated items. Another big pet peeve of mine is kids shoe sizes. You used to be able to select the shoe size you were looking AND distinguish between little kid and big kid sizes. Now you can’t. But let tell you, there is a BIG difference between a size little kid 1 and big kid 1. Looking for shoes for my kids for big kid sizes 1 and 2 is beyond infuriating when size filters are meaningless

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up. HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!

Noticeable UI experience between iPad and iPhone. Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app). EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it). INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you

It’s like asking a burglar to manage your money. It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an order to the actual recipient. I am so tired of being their sheep when I can’t find what I need in my rural area. Has gotten worse I’ve had the app for years and it’s gotten progressively worse over time. Now it’s become dysfunctional and too time consuming to be convenient. Very specific search criteria bring up pages of mixed in products that vary from “product adjacent” to “wt?!!!” If I type in the author and title of a book I want, I expect to see all the options for buying this book first, not 12 pages later giving up cause I’m still seeing 1 option every now and then. Same thing if I search denim shorts women size 6. I don’t think I should be scrolling through baby prams, Halloween costumes for kids or iPhone cases. Nope. I told you what I want. Don’t tell me what you want me to buy instead.

Absolutely Hate the New UI and Color Crime. I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology. The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.

Overall pretty decent. The overall usability of the app is pretty decent. My account details are easy to find and keeping an eye on my orders are as well. I would have to say using the search engine isn’t as easy as it used to be. Even with knowledge in how to use search engines to narrow down your search, I still seem to struggle at times with getting unrelated items, a too narrow search, or a too vague and high result search. This makes shopping difficult and/or time consuming. On a side note, I would love it if the app had a “dark appearance” setting or “nighttime” setting for the display. I have my phone set to this since I suffer from migraines and try to limit my phone time; the white display of the app can be a bit bright when scrolling and shopping. This display setting choice would be very helpful for someone like me where light sensitivity can impact app usage (I have to do the same thing with my computer settings and turn the brightness down as far as I can because of how bright the screen is).

Awful update. Ruined wish lists. This is the first and only review I have ever written for an app. I don’t know who thought it was a good idea to remove the ability to see your wish lists and instead combined them all into categories, mixing them all up so you can’t see a specific list. Horrible change. Frequently we use lists to purchase for birthdays or other holidays, and now everyone’s lists are mixed up in these ridiculous categories instead of being able to select the list you are looking for and specifically purchase from that list. I hope someone gets a clue and changes it back. I don’t know why I would want a list of every book on every family members list, with all of the books jumbled up. I want to see my family members full list at one time and not have to search through whatever category you chose to stick one of their items in. There’s no way to view a single persons list anymore in the app. Why on earth would you mix everybody’s stuff up? Defeats the purpose of a person creating their own wish list if you mix up their wish list with everybody else’s wish list!

App pages won’t display as a full page. Apparently I can only add on to a previous review so here goes. I’ve been on a continuous loop of non answers to an app question. Please, developers, tell me how to see an item in full screen when using the app on my iPad. When I click on an item I’ve searched on the app it opens in an area that only covers about half the page of the iPad screen with tiny print. I have to manually zoom the image. Why does it shrink every item I choose? How can I set the app to display it fully? When a messages is sent saying that a Subscribe and Save item is not available the message does not state what specific item has been cancelled. That’s poor customer service and poor communication. I have multiple items which all come the same day of the month. When I go to my account to view the items it appears that they ALL will all be arriving. None say cancelled. It’s impossible to tell what’s been cancelled so then it’s a waiting game until my delivery day. This is just poor communication. Put the item name in the dang email! Communicate clearly for goodness sake.

Decent, but filters need more work.. The app is well-designed and easy to use, but when browsing clothes, the filters just don’t work most of the time. If you want something long sleeve, you put the long sleeve filter on, and you’d expect long sleeve products to show up, but you end up with sleeveless or short sleeve. Testing this out for dresses too ends up with even worse results, with the fabric type filter just not working most of the time. Let’s say you want something made of cotton, so you use the cotton fabric type filter, and results will range from actually being cotton to having absolutely no relevance to cotton. Additionally, some of the products that actually do fulfill the requirements for the filter actually get filtered out and don’t appear after the filter is applied, thus making the filter pretty useless, for example, we’ll say that you are looking for a dress solid in color, with long bell sleeves. Applying that filter will end up with some with that requirement, but most of the others having short sleeves, patterns, and regular short sleeves. Applying the filter and sorting from cheapest also just doesn’t yield good results, where you can end up with that products that have nothing to do with the search in the top result. Let’s say you’re looking for shirts but you get microphones instead. It’s really bizarre. Filters are supposed to help you narrow down a search out of tens of thousands of products, not hinder them.

So disappointed . Read this!. They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused. The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else.

Sharing Items with people.. I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice.

Ratings after items received. There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries .

Up grade destroyed it. After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format.

Forcing people to buy items that they are not ready for.. You have j jeopardized your integrity. You are trying to force people to buy items that they want to save for a later date. I have taken off all the items that I had wanted to buy but at a later time. Now I will not buy those items because I don’t have the time to look through everything again. Forcing people to buy items they are not ready to pay for is a very bad judgment on your part. You better figure out what you can do about it before other people go elsewhere for the same exact items you have but you are trying to force people to get them at a time that they don’t want to get them. Take care and I hope you solve your problems why people are buy less than before

Problems with latest version. Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products. This app is useful only for checking on order status and not for shopping - too bad. Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.

What are filters and why offer if they aren’t applying these filters. So when I search and the. Go to filters for the search I have many available filter options and literally none of them seem to effectively work for me, no matter my filter selection I still see items that should be excluded and I mean on page one of search results price limits not followed categories not sorted nothing works. All I see are reposts of the same items from “different sellers” but often it’s all the same items , and absolutely no used items listed and the variety all seems to be fluff and no real variety and many many in stocked items etc etc unreasonable markups in sold out items during high demand periods, its clear the quality of service has dropped to where eBay would be preferred for many items because of the unique and realistic listings , compared to this app now. In recent months or maybe last couple years the site and app and service itself has become cheap and limited in terms of its past when it was vast and cheap and well managed . Loosing its value now.

Latest update keeps only item photos on the main page. What in the world is this latest up?? It changed how things i’m looking at gets displayed on the page: instead of all info getting displayed on the main page, one the photos are on the main page and there’s a banner at the bottom that you pull up in order to display the product information, reviews, etc. It’s hard to explain in words but basically this new layout/page display isn’t really utilizing the full screen, and i don’t like that. The pull up page at the bottom pulls up but it only goes up like 3/4 of the way so i have to read through info with a much smaller space. I can’t pull it up all the way and make it the main page, instead i have to toggle back and forth between that pull up page (with all the info pricing etc) and the main page (displays only the photos). I want to UNDO my update— i prefer the previous version where everything is on the main page and i don’t have to pull/open up something else just to get production info. This update isn’t helpful.

Last minute transactions. I been ordering on this app for like 2 years now . I never cared or really checked how they took my transactions. I ordered a group of things small things including baby diapers,lotions, soaps and toys etc. I calculate how much will be removed from my checking account . You guys don’t take the money off till last minute it can be a few hours or days before you take the money off my card which can be very confusing . I’m the most of it all it sometimes declines it and says I need to revise payment method, there be nothing wrong with my cards or bank accounts because the money still stays there . Then I have to buy another thing separately which won’t be the same price for that I have to spend more only becasue you guys on your end try to have me pay for different deliveries when all together I wanted it done and paid for one delivery. I order so many diapers that I need today and it will not be coming I will have to go to the store in person which I did not want to do because they never have what I need . Thankyou please change ur policies, if we’re buying something and your taking our money y’all should take it as soon as we order something. Thankyou

Reviews never process or they take forever .... Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click and put it in your cart anymore or see what others wrote unless you locate the item through the Search your previous order bar or by doing a noun name search to find the item. 🤦🏻‍♀️Also ridiculous! The app keeps getting less productive with every update. It's really frustrating and annoying. It also takes forever to find things I'm looking for. Too many layers of menus. And it is impossible to easily get order help. You have to click so many buttons and then you get a bot that isn't capable of helping and by the time you are able to click the -give me a human- button in the chat screen you are so angry you just want to scream 😱 It's depressing. Bezos is raking in the billions and we get a piece of cRaP for an app. 👎

“Add to wishlist” issues and review suggestions. Whenever I go to add an item to my Wishlist or Idea List, it brings up a blank white screen with a loading symbol. It will sit on that page for minutes and nothing happens. - Also, an app suggestion for sorting through items in photo reviews; It would be very helpful to have the option to sort through reviews by color, size, item, etc in which you are looking for - and be able to choose specifically WHICH item or color or size of an item you are seeing within that review section. For example, if I’m looking at a tshirt that has multiple colors or styles within the same product listing, it would be convenient to be able to see customers reviews of JUST that selected color, size, or style. A good example of an app that does this perfectly, is the Shein app. You are able to see all reviews, but you can also select the exact items you wish to look at so you aren’t scrolling forever looking for specifics. This is helpful because we are able to see what certain styles look like on certain body shapes etc and a lot of people don’t put what size they ordered in their review - so to have the app automatically have that information on the review so shoppers can see would be very helpful. Also, shoppers who leave reviews should have the option to hide their sizing info if they wish.

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Logged out lost basket. The app logged me out for no reason. I didn’t realise. It defaulted me to US site. When I went to check out it got me to log back in, lost my entire basket of stuff coz then switched me to UK. ffs. One item I added there a week ago I can’t remember what it was. Don’t log ppl and and don’t empty their baskets without asking, SIMPLE.

Please fix this bug. The app is good but i made a list and i had all of the stuff I wanted in it but for some reason when i opened the app after keeping it closed for a while my list was gone idk why i cant find anything from the stuff that I wanted now overall good shopping app just a little bugs

Kindle purchases. I just want to be able to buy books that are advertised! The app will let me get a sample but then I can’t down load the whole book! This will happen for about 5 books in a row! Please make an option where you can only see what books are available for download/ purchase in your country rather than advertise to me what is available overseas but not let me buy it!

Simple Organised App - PERFECT APP. I do not normally bother to write reviews but this app deserves it. It is clean, organised and a pleasure to use. When I’m waiting for an order it takes me literally 2 secs to open and check when it’ll arrive Instead of, 1. Tediously opening email 2. Typing in ‘Track Order’ 3. Realised I haven’t saved the tracking number and having to start all over again. PERFECT APP!

The only app that is worse is iTunes. Seriously guys, you are one of the biggest players in the tech space. Surely you have the skills within your organisation to provide your clients with an app that is intuitive and easy to use. I am a Prime member. You keep taking my money but I can’t access prime TV. There is nowhere obvious on the app where I can find out why or how to speak to a human being. That kind of feels like you are stealing from me. Not happy. I am only rating you one star because I cannot give you none.

Not allowed to manager my own information or update mobile or address. Tried 4 times to call customer service to update my information once I moved out countries and my mobile has been changed. Tomo-lhe in is sending a mag to the old mobile number even if I know the password not allowed me to changed anything

Large variety very convenient. I love the way you can find anything on here. If I seen something advertised on Facebook or Instagram or on the net. And it’s from overseas and you know it’s going to take awhile to receive it from there. I just copy and paste the items description and I always seem to find it here. The delivery is also pretty quick. Even more so if you have prime. I gave it 4 stars because sometimes the prices are more expensive then other retailers. Although there are times it’s cheaper with some things.

COSTS SO MUCH MONEY. I was scrolling through my phone and I wanted to surprise my child (she’s 8 years old) I was looking for a set of new fidgets and all I found was one flipping octopus is 13 dollars wth maybe change the price but overall it was amazing

Best shopping app!. I honestly don’t see why this app has such a low rating. I’ve been using it for a few months now and I’ve had no dramas. Everything is easy to find, it’s inexpensive to buy, it arrives early or on time which is a huge deal when you live rur, and my wishlists always work. I love being able to subscribe for regular items like nappies, and find things I wouldn’t usually find in retail stores (especially living rural!) The app has never glitched and I’ve had ZERO dramas.

This app is the best. It’s a really good app, I used to have it on my phone and now I’m downloading it here, but, the longest something has took was only 2 weeks, and it’s not that expensive unlike other apps, and it’s a really good app!

Issue with signing in with notification. I am not able to sign in on another browser because of an issue with how the notification is managed in the app. I receive notification. But when I click on that I get message that something went wrong. I have this issue and can’t login on another device

App is great, customer service gone very down hill. Be careful making larger purchases on this app as the support has issues should you need it with 3rd party seller issues. (Including disconnecting calls, never calling you back as they promise, and requiring you to keep following the up.) - App needs better customer complaint system to make up for staff issues.

International Deliveries.. Hi I have shopped with you since the day you launched in Australia. I am happy with your selection and also notice new sellers and new product. But the only bottleneck seems to the products from USA and UK. The deliveries are like 1-3 months ! Sometimes they don’t even deliver and claim they did. Gaped atleast on 6 occasions. You have refunded whenever you can but sometimes you can’t especially book sellers from USA and UK. Hopefully you resolve these issues. I can’t lay the blame squarely on you. Perhaps a suggestion would be to ensure your suppliers are honest and legitimate. I will still give you 5 stars.

Can’t zoom in on photos!. The app is missing the essential functionality you can get on the website: zooming in on pictures to see more detail about what you’re purchasing. And I don’t mean a controlled zoom either (like some sites allow you to click an area of a photo & they open a square loupe window with just that bit zoomed in. I mean just using a browser you can manually zoom in on any area of the whole page to see whatever you want more clearly. For that reason I don’t use the app, as it’s way too hard to see what you’re purchasing! Every so often I check the app to see if this has been implemented & when they do I might use it, until then it’s the website for me.

Delivery. Most of my orders come from the US and delivery to Australia is always prompt and efficient. Items are dispatched and arrive in Australia within 3 days even with passing through customs. However that’s where it stops because our Australia Post is so slow and inadequate it may take another week or two to arrive.

Worse app ever. I bought a member ship with them just for a week. It took the money out like normal for it but when I went to cancel it before it ended so it did not renew it cancelled. Good right? Wrong. It took the money out of my account the next day charging me for another membership. When I went to look on my account there is no membership. I’ve canceled this never ship 2x now and money keeps coming out of my account. Trying to contact them is impossible and I’m so angry. I literally had to buy school lunch and I couldn’t becuase they took 8$ out my account AGAIN. Please fix this gosh

I loved this app until yesterday!. I use this app almost every day. I browse and add things to my lists and regularly order online using the app. I have been really happy with it until now. The recent update however, has bugs. With the latest update I find myself bashing the buttons which are now half the time unresponsive, like the top right icons (including search and cart). The see all lists link now only works sometimes as well. I have NEVER had this problem with any previous version. I am constantly force quitting the application in hopes of stopping this from happening, but so far there is no pattern to when it will work or not. Really frustrated! Until this is fixed I can only give the app the minimum star rating.

My order that I have recently bough are gone from the recent order in my account. Idk what happen but the orders that I had saved or I had bought had where in a recent order are gone also my search history is also gone and it’s a bit annoying because I bought something and it’s still been shipped and I can’t track it because it’s not in my recent orders no more Edit: nvm I my stuff is still there apparently my county setting was set to USA and not Australia

Cumbersome search. Search is unnecessarily made too cumbersome. Few items listing on one page. No option of all searched items on one page. And if you are, say, on 10th page and open an item and want to come back to 10th page again, it would take you to first page instead, every time. And exhausts you after only a few item views. And one would prefer to switch to other shopping apps.

Everything in the Aus store is a total rip off. I’m sick of how much effort I need to put in to just not get scammed on basic items. The last straw one for me recently was a Violin mute, a small basic piece of rubber. It was $4.95 locally if I drive across town, $5 plus $10 shipping if I’m on the US store but $48 in the Aus store. Everything is like this, I spend so long looking into products and researching them just to not get scammed and end up not ordering anything. Extremely frustrating and painful, would not recommend.

Frustrating to find things. This was an Ok app to use until recently - the ability to search by seller has been removed which makes it difficult to find things, particularly if you don’t want to buy from third party sellers. The App should make it easier to find what you want and from whom you want to buy from, not force you to spend more time sifting through a myriad of poorly priced, unreliable, and potentially scamming, sellers.

Zero customer service. Absolutely terrible service , lock me out of my account, unable to get hold of anyone in Australia to do anything about it , lock me out of my prime account and keep taking money for fees , tells me to update information but then turns that into a new account get half way through and says that this email already in use then locks me out again. Absolutely the worst company on the whole entire planet I’ve ever had to deal with .

My eyes!. App works generally pretty well, but it is still missing a feature that should always be available in 2022 in every app, dark mode. Please end our pain & make this simple change AZN, I can continue ordering products if my eyes don’t work anymore.

Received 2 different shoe sizes now price is higher and no restitution. I’ve wasted over an hour going around in circles on this app and prices are calculated differently depending on which end of the cycle you end up in. Very frustrating. I received 2 different boot sizes in my order and now I have to run around to return the order, re order the item at a higher price and wait up to another month to receive them. If an incorrect order is sent out, it should be standard practice to send out the correct order at the same price initially paid and include express delivery free of charge. Very disappointing.

Stop hiding the cheapest prices!. The app is okay, but in a recent update they streamlined the way that wishlists appear so the items in the list only show the prime price, which is not always the cheapest! To check the cheapest buying option you now have to click on each individual item, which makes it impossible to quickly check your list for price drops. I stopped using the app and started just using the mobile web page to get around this but now they’ve done the same on the mobile page layout too! So frustrating. Also, it would be nice if you could change the default sorting option for wishlists.

Provide a back function after purchase.. Since the update a few months ago, I am unable to go back to the list of items I was searching for once I make a purchase. I have to go back to the “home” section and retype what I was searching for and scroll down to where I left off in order to continue browsing the list. Please bring back the “back” function so I can continue browsing from where I left off before I made the purchase.

Estimated delivery changes after confirmation of purchase. I have a prime subscription and I find if purchasing an item using “Buy now” it will say in the summary screen “get it by 2nd July, free expedited delivery”, but after I swipe to confirm the transaction summary changes to “guaranteed delivery 3rd July”. Very annoying as the shipping address I want it sent to depends on the day of the week it is expected to arrive.

Too much noise in search results. When I am search for a specific part number, as evidenced by wrapping it in quotes, I do not want to see every possible manipulation of that value returned. I want to see that part. If you don’t have it - no results is the correct result. Eg: when searching for a JST connector, there are different ranges. JST-XH, JST-PH, JST-XHR. WHEN I ASK EXPLICITLY FOR A, DO NOT OFFER ME B OR C. When I exclude a term from search by putting a minus in front of it, I DONT’ EXPECT TO SEE IT IN THE RESULTS. Eg: when searching for electronics connectors, a pitch of 2.54 is. VERY DIFFERENT to 2.0

Best app in the world!!!!. You have everything I need and sometimes the stuff can be overpriced and sometimes not but other than that, this app is fantastic! For me, no bugs nor glitches! Thanks for making this app!

Thieves!!. I had used the app while using their gift cards to make purchases. Then suddenly they put my account on hold until I “verified” my credit card details. I have never purchased anything with my credit card, informed them of this. They ask for proof of purchase of the grift cards. To which I forwarded copies of my receipts of the gift cards. Then they shut the account down anyway, and held the $300 I had loaded onto the account. They refuse to give the funds back, even though I have receipts for all of the money that is owed. Absolutely criminal behaviour, and when I call to have it resolved, I get the answer of “we can’t do anything”.

Lost my Wishlist. Had a wish list with all the books I wanted to buy. Probably 50 books on it and then with the update it all disappeared? Not sure how many types of Wish Lists there are too because I have a separate wish list with only a few items.

Best app I ever used. So, my little brother wanted a vecna costume and I found the best fit for him so it delivered for 4-5 days and it finally came, nothing was wrong but it was a bit big for my little brother but we solved the problem, I recommend you getting this app and none of the other apps like wish and yeah.

Great app, needs improvement. This a great app. Very easy to navigate and purchase. Check out is a no brainer. However few things missing that’s available on the web app, like purchasing kindle books. I suggest making improvements to bring it in par with the web app. Thanks Masoud

Love the App. I do love this app, I’ve been using it for several years now. Like many Apps there are good and bad features, with this one I have found that it’s hard to cancel subscriptions, the instructions are not helpful. There isn’t a ‘contact us’ that I could find which is frustrating.

Needs work. Limited search, filtering and sorting, results rarely match in relevance. Clicking on a store/sold by does not always go to the seller page, instead performing a new search on what appears to be an autocorrected brand search closest to the seller name? App Resets whenever minimised and does not support split screen ,so adding addresses from contacts or other windows is a lengthy and frustrating exercise. No distinction between currencies e.g us/au dollar. I could go on, but suffice to say it just doesnt seem tested.

Just another online store/app. Was excited to know they were opening here in Australia, knowing they have lots of products on their US site. I expected them to bring in products from other parts of the world like their US counterpart. Sadly, they are just another “online store”, nothing special and new to bring to Oz consumers, selling products that can also be found on other Oz sites.

Help. Can you guys bring back searching with a photo? Like being able to upload an image or using a generic photo to image search? I do not always have what I want to search on hand to look up, and if your looking for similar items it’s easier to use a stock photo rather than my blurry pictures, you Know?

Information data brokers. nothing but spam emails and phone calls and as use of the data you sell off to - other entities - leverage if of information for profit yet proper security is a joke sharing with partners and cand business revenue llano rate to perform profiling for profit yet don’t off set the data grab with a reputable employer reputation not a customer aware and nor responsive to complaints at its best didn’t get my loo paper nor twice having come out of my account to take subscription o job price 15 dollars to 40 rolls ! not worth the removal of our privacy and our right to a profit made of our back fair price for loss off person info

Can’t login to another device. Are you guys serious? I can’t login into my other device due to this idiotic notification thing. Like seriously someone’s goal sheet is implemented and it’s the worst update ever. Thanks for this that now I can’t even see my order and track it.

Shipping and international purchases confusing. I like the variety but unfortunately the international shipping and prices can be confusing. Even when profile is set to Australia and Australian dollars I still seem to get items not ship to Australia and International currency in my searches. I only receive the notifications at the end of the purchase process that they can not be shipped to me and or the price converts to Australian dollars

Hard to find help, feedback and support. This app is okay if you are lucky enough to find what you want and to order it. For everything else, finding your way around is pretty poor. Finding the chat help, finding contact us, finding support is difficult, maybe deliberately so. The overall impression is you’re on your own if you have a problem with anything else.

Eat the rich. Jeff bezos makes roughly $2,489 a SECOND, meaning he makes his average warehouse workers salary every 12 seconds. It would take an estimated 300 billion to stop climate change, so if teamed up with Zuckerberg, gates and buffet, they could do it and each have 66.5 billion left each. He has more than enough money, he could do so many great things for the world but instead he decides to take vanity trips to NEARLY space. Not only is he greedy, he’s also overworks his workers. If you can, I urge you to buy what you need from somewhere else.

Brilliant online service. Fantastic prices and availability of hard to find products Ease of use of the website This is why I’ve been a customer for many years!

Hopelessly inaccurate search feature. You’d have thought that they would have an amazing app. But it’s terrible I’m so tired of it sending up options that say sorry this item can’t be sent to your country, or you search for a charger and it shows up cables. How about (1) the default option is stuff that can be bought by the shopper and (2) show options that actually match the search criteria?

Under performs. I am surprised how clunky this software giants app is. Such as the updating credit card details which see the info from a picture on the card and then doesn’t continue. The use my shipping address button doesn’t work if you leave and come back to the page all progress is lost. I can’t seem to contact supplier of my late product instead I click contact us button that leads me in circles.

I am a but disappointed but it is the best shopping app!. I am a bit disappointed because I have ordered some stickers and they have come to be completely different. There is another one where I have ordered food picks for the same day as my stickers and then when it’s like maybe the time i get it it said coming in a few days but then the next day it said again it will come tomorrow! I’m a bit disappointed with how that has happened but I love the app, pls fix this!!!😕

Notifications when an order/payment has failed please. It would be handy if the app itself could notify me if my payment/ order has failed. It seemed as though my order went through just fine. And I would receive my items in time for an event. No! Turns out my payment declined and I didn’t realise until I opened the app. By then it was far too late and the event could not go ahead. I can’t get these items from anywhere else at such short notice. There are iPhone notifications for item dispatch, marketing etc. Definitely plenty for marketing. I have to manually turn off notifications telling me to buy more stuff I don’t even want. But none for something as urgent as a payment failure?? Something to consider

Very badly made. This app is glitchy, very slow and not very user friendly. There’s no option for done when filling out information just a back button which doesn’t make sense. Also I’m wanting to select items just from Australia but only gives me the option of world wide, so when I have things in my cart I go to checkout and then it converts to USD, it’s very deceiving. I want to shop on here but I can’t unless I go through all the products and check out to see it’s it’s from aus or usd.

App doesn’t show wish lists. Even though I’ve had my wish lists set up for years, the app all of a sudden stopped showing them which is extremely inconvenient and annoying. I’ve deleted the app and installed it again and logged in again but to no avail. In other words, the app is rendered useless as there’s no point in finding stuff you want to buy if you’re being unable to add them to your list for future purchase. Oh well, fewer purchases will be made on this platform which is probably a very good thing.

Account Suspended. Extremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??

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Corrupted. Censors 🇨🇦

Needs an update. What happened to the wishlist on the bottom & being able to tap and drag items to it?! And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense.

Terrible Update. Can’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?

Ugly and buggy. I really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!

Awful. The new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!

Lord of the rings Splash screen :/. The Amazon app has always been a decent experience for me but the forced lord of the rings splash screen that is forced every time I open the app is pretty irritating. I don’t it showing the first time I open the app but not on every launch of the app! I understand you want to promote the new lotr series but this feels excessive.

Please work on the DARK THEME. I love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays

Integrate Amazon Echo App into this app. Can you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here...

Please fix. The app switches from landscape mode to portrait after signing in.

Dark mode??. Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité.

no dark mode. why tho

Great app for Canadians. Flawless app, works great w/ prime shipping is super fast plus you get to use prime video!

Keeps deleting booked pickup times. It’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app.

Latest Update. Not sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways

Not the same at all. I used to like Amazon but recently there services has been absolutely terrible I only got 1 of the 4 items you guys just lost a customer!! I’ll be shopping on eBay for now on you as I’ve never had an issue with receiving my parcels from them

What just happened?. I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient.

Recherche et résultats. Est-ce normal que je n’obtienne pas les mêmes résultats lorsque je vais sur le site en ligne vs l’application? J’arrive sans difficulté à trouver les items que je veux sur le site en ligne mais les résultats des items semble pratiquement censuré dans l’application.

Forced ads for prime customers on start up. The app must have updated, I am now getting a forced ad for lord of the rings when I open the app. I am fine with passive ads throughout the app but a forced ad on start up is unacceptable.

This app sucks. New app sucks! Can’t find my previous orders,

No dark mode in 2021. Enough said! Give us dark mode and let us shop from our beds while half asleep.

Floating menu hindering UX. The floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go.

What happened?. I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today. Bring back the one I had yesterday!

Wow what happened. I loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon.

Love Amazon. I love everything about Amazon, you guys have amazing customer service, I was always able to resolve my issues….the only down side once I make a purchase I get a confirmation email and before the email would have a picture and description of what I bought which made it easier to Navigate if I needed a certain receipt but now it’s only order number and amount…so I have to go back and forth to the app to the email check the numbers…please bring back the receipt with a picture and description of what I buy!!!!

Sharing. No share button?

Wish it had a dark mode. Great app but I wish it had a dark mode for light sensitive users.

late delivery.. Always late delivery. No refunds, even though I pay for Amazon prime.

New Update. Please go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users.

Never Delivers on Time!. Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!

Dark mode is missing. App is great but still dark mode is not available in the app.

Useless release notes always. Every update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep.

Ads when booting the app. Uninstalled after seeing ads when booting the app, will use the website from now on since there’s no such pop-ups yet.

Why did you guys change it. I dont like the new update

Cluttered screen. Another unnecessary update with annoying new graphics that overlay the screen that I am trying to read.

Amazing. Best online purchasing site out there! Prefer it over eBay and all other sites!

dark mode. please add dark mode my eyes hurt

Hit or miss for sure. I’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure. Stacey

Didn’t get my $5 for downloading. Said I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came. Very disappointed. Zero stars.

Update removes ability to add new item on wishlist by dragging it. It is convenient to drag and drop the wish list item. I hope they add it back

Site crashes often. What’s up with Amazon lately?!! Browsing for items then all of a sudden it goes to a blank page and you have to start your search all over again!!! Very frustrating when you’re at a few pages down in your search.. needs to be fixed!!

I really hate the new look. From the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update.

Update Needed. App has become extremely slow and freezes frequently. It is very frustrating.

Fix the last app layout. The new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!

Works Well - No Dark Mode. App works well, but it’s late and I’m grumpy and the fact that I can’t shop for anything without having my retinas blasted by a billion lumens of Amazon app whiteness is annoying. So I’ve subtracted two stars. Tell Bezos to hit me up when he’s authorized the use of some funds for a dark mode and I’ll re-adjust my rating. Thanks.

Worst IT support, lock ur account for no reason. Amazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one. Amazon should die. Go support some new platforms that still know how to respect their precious customers.

Arrrrgh👎👎👎. v 21.10.0 has removed the ability to change stores (for example, from Amazon.ca to Amazon.com). Can't find my recent orders or wish lists.

Last update. With this update I can no longer see my past and current orders

Cannot see reviews. I cannot see the reviews on any of the products anymore. Even when I try to scroll all the way down or click on the stars on the top right of each product (which used to work just fine), the app is not showing me any reviews — only the star ratings for each product. Please fix this!

Sort by delivery date. Please put in the feature so your able to search or filter by delivery date, it would save so much time especially during Christmas

Terrible new update! Sad.... Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows. You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show. Lost a customer Amazon...

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Gift Refund Policy. This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt make the purchase. I have the name of the item, who bought it, their address and the tracking number of my refund. They want the tracking number of the purchase. Ha! Apparently I dont see that information. One representative told me to log in with the account of the person who bought it. Sureee, let me ask all my friends for their usernames and passwords. User friendly does not exist when it comes to returning gifts. The whole purpose of the gift receipt is this - scan it, return it, get a gift card balance. Easy and simple. Something went very very wrong in the implementation process.

Inaccurate delivery date. I’ve been using this app and company for years now and it’s been all good and well, but not without issues. My main issue is that when you go to purchase something, it gives you a delivery date window, which I use to see if it will be delivered on a day that I’m off of work. But once the order is processed, it ALWAYS gives a different delivery estimated window. I understand that estimations are estimations, but the fact that it’s always incorrect is quite frustrating, and I’d rather not have an initial estimation at all. I’d like to be home for the delivery, or at least be able to change my options if not. I go back to see if I can pick it up at a locker instead and it doesn’t even give me that option. It’s just disappointing. Otherwise, everything else works as intended.

NO to grid display. Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing.

Idiocy in Codec. POI: You Have to Turn Off your VPN which Protects Your Device From Internet Outside Attacks to be able to Purchase Items is an EPIC FAIL! Example: You can No Longer search or purchase in privacy and securely via VPN. If you turn off your VPN and travel frequently you cannot use the App from any other location other then the billing location for your credit card on file. Bare in mind the App will allow you to purchase items but then cancel your order without explaining the reason(s) why because of the billing address verification features in the current update(s) January 2023. What ever happened to “If it Ain’t Broke Don’t Fix it” and “Keep It Simple Stupid (K.I.S.S. Method)?” One reason might be because evidently they have never need(ed) you to update your CVV or Expiration Date Numbers on the Credit Card on File. Go back to the tried and true rather than coming up with another convoluted methodology to be different then the other corporate citizens..

It works well until it doesn’t.. The process of communicating with sellers is hard to access. Also be wary of who those sellers are! I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right.

All Hail The Kingdom of Glitch-y Wishlists!. Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem.

Latest iOS upgrade is hideous.. The latest upgrade for this app is absolutely atrocious and stupid. Nothing works! Who’s bright idea was it to move the search bar down to the bottom of the phone? Why would you all do that and not make it optional for the clients? I keep accidentally hitting it thinking I’m hitting something else, if you all copied this from the iPhone interface that was dumb as a cow drinking pig milk because at least apple let its users DECIDE if they wanted the search bar at the bottom or top of their safari browsers. THEN why oh why is it when I click my little heart/save to list button it no longer lets me choose which list to save it to? Whoever signed off on these decisions is an idiot and did not think about UI or UX at all. And if the person reading this who designed it doesn’t know what UI or UX stands for they should have never been allowed to make these changes. An inconvenience waste of space.

2 Day Shipping for Prime members is B.S.. Let me first say that I have been a long time Prime member and like the convenience of the range of products available. I also loved the fact that 2 day shipping actually took 2 days. Recently, today in fact, I’m in the mountains on a camping trip. I ordered a camera to capture the memories from the trip. This order was on Wednesday and guaranteed by Friday and was to be delivered to the campground. It’s now Saturday and my package is set to arrive at the campground that I will be leaving on Sunday a day after I leave on Monday. What a hassle. I have to make arrangement s to have the packaged shipped to my house taking more time and money. This is not the first time for being burned on guaranteed 2 day shipping. Going to start using Walmart app as they actually have 2 day shipping at no additional price.

Filters reset and starts back at first page every time I select a product and return to the listings. Every time I click a product for details and then go back to the listings, I cannot continue scrolling from where I left off because it always goes back to the beginning no matter what page I’m on. Not only that, but it resets any filters or sorting preferences that I had selected for my search. This is a new and extremely frustrating issue, I’ve had the app for many years and this is the first time it’s happened. It’s quite a simple issue, but it’s to the point that it’s easier to shop elsewhere because i dont want to restart the shopping search every time I want to add a product to my cart. Please do something about this I don’t know if it’s just me or some small thing in the latest update but either way it has a large impact and it needs to be resolved.

A Lot Has Changed. Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to?

Sharing Items with people.. I’ve been using this app for years now and it’s great. However I’m actually writing to give feedback about something. When trying to share a product there is only one way that I’m aware of. The new option that I noticed is “Ask For Friend’s Advice”. This doesn’t make sense to me as customers might not be asking for advice, but just instead want to share the item link. The recipient may find this confusing. This was the case for me recently. I’ve done this by text and shows a picture of the product with a link that will take you directly to it, which is as simple it should be. So aside from the criticism from me, I think it’s a clever idea but there should also be the option to just share without asking for advice.

Orders. For some reason I talked myself into buying the prime membership and before I started my subscription I always received my packages on time. Ever since I I have started paying for membership, all my packages are be delayed and never give m a reason why they are late. Also trying to get in touch with a customer representative is ridiculous, every time I send a message asking why my package is being delayed they always responded with an automated message most packages arrive the next day. Well it’s been two days and I still have not received my package, but no one seems to know the location of. Makes me question why I pay for prime membership, if the package can’t be delivered on time or even make it to my home.

What’s with the share sheet. For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense. Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up. I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use. That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS. Please fix this!!

New UI is bloated and broken. The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu. It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design.

Progressively worse. More and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop.

Delivery. I think that your delivery people should be more careful about where they leave the packages. With so much “ porch pirating”, at the very least they should ring the doorbell or knock. It is rare for one of them to ring my bell. My packages have been left on the step out front, in clear view of the street, even though I have repeatedly asked for the packages to be placed in the courtyard, right next to the front door. It wouldn’t even take them two steps to put the packages there, out of plain sight. This is not just annoying, it’s dangerous. I would prefer not to have thieves targeting my house, when it is completely avoidable, simply by putting the packages in the courtyard.

Hate the changes made to the profile that shows your reviews. I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see your review in total isolation but if you wanted to compare your review with other reviews or see if your review was in the top review section you can no longer do that as there appears to no longer be any way to go from your review to the product page as had been the case in the past. This page has thus lost functionality due to the recent change and is a major step backward and a disappointment.

App Flaws. The app is pretty decent. Some of the most frustrating things about it (especially being a customer from Guam) is I’m not given ANY shipping options. The only available option is “Standard shipping” (which costs more than half the order!). Then there’s the “in stock” misinformation — I ordered 3 different items which all indicated “in stock”. After a week with no shipping notification, I followed up and customer service informed me I’d receive an email when these items ship because they’re not in stock! This was horrible! I had to cancel those orders and place re-orders for these items Atleast twice after that incident of information not being updated or relayed to the customer. Lastly, I’m a prime member and every single order I’ve had to pay nearly half the cost of my order in shipping! Why bother offering prime if I’m still charged sooooo much in shipping?!

Request: Option to Move Items from Cart to Wishlist. The app makes a lot of things easy enough to navigate right on a phone, but a feature it used to have (long ago) that I greatly miss was the option to move things directly from “Saved for Later” in cart… smoothly scooting/sending them to whatever wishlist we wanted to use. I have things categorized in lists - often by person or home/life function or business necessity, etc. and would really like the option to move things smoothly from the cart (where we generally add things for ease of use when saving options to compare) right into the wishlist we prefer once the individual items have been selected for the future purpose. It would just help a lot. Please add that option/feature ASAP. I’d love to move things from cart to the lists I choose without having to visit the individual item listing/sale pages. Thanks!

Feature Request. Few ideas: 1) I love that I can track purchases to I do. However, someone else is sending something to my home and I have no access to tracking that incoming package to my home. Please create a feature that lists packages coming to my address from someone else’s account. Thanks in advance! 2) I enjoy seeing how close the delivery vehicle is on my cell phone, but big highlights pointing out my house and my address are really unnecessary for the home owner, we would rather see the broader map without my address blocking the map. 3) I’d really like to filter purchased orders by my annual FSA/HSA purchases, so that I can submit my request with my other purchases directly. This will also help me to determine how much is spent annually so that I can estimate properly for the year to come. 4) When searching for products, it is frustrating that the search bar ignores the “Organic” or “Non-GMO” portion of the request. In addition, there isn’t a filter for prioritizing Organic and Non-GMO product which causes many more hours and system hits looking for the Organic/Non-GMO requests. Please add a filter to allow the user to prioritize Organic/Non-GMO product preferences. Thank you all!! I hope to see these improvements in the future. Thank you!!

The shock collar is exactly what we needed. I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge. Thanks from Star and Lily and Patt

TERRIBLE CUSTOMER SERVICE. What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything!

Minor tweaks. If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial charge the day of and the. a different charge for another item from the same purchase 4 days after. It’s makes things extremely difficult to track and manage. The orders should be broken out if you are going to charge and ship them separately OR you should do one lump sum total just as it shows in my cart prior to hitting purchase. It’s not rocket science. Christmas has been so chaotic not being able to accurately track my expenses because only partial payments go through as each individual item is shipped.

My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up. HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!

Delayed packages. Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days. Which I find inconvenient cause the packages were important for my business and I would have to rush or postpone my appointments. This has happen a couple of times, I’ve asked around my family and friends asking if they had the same issue, and they say it’s never happened to them, yet it happens for almost all my packages. I’ve tried to order about a month before I needed my packages, yet they were stilled delayed by a week. It’s quite annoying and an inconvenience, as I’m the type to check every hour to see any updates on my packages. I also can’t get my items in store and only online.

Worthless overseas garbage!. I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous

Search Bar. Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the choice to customize their experience and enjoy the company’s product. Because when the customer doesn’t like a change that is forced down their throat, they feel like they aren’t valued and if a company doesn’t value their customers, why should they have any customers at all? I hate the search bar at the bottom, however I know some people like it there, so my suggestion is please (be like Apple) give every customer a choice as to where the search bar goes. With it at the bottom I keep accidentally hitting it messing everything up, and making the app useless to me.

Saved For Later list scroll broken. Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations. Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying.

Feature requests for Fresh repeat. Love the ‘repeat items’ option in Fresh grocery, but please make my repeat items searchable, and group by similar item! I have a long list of weekly repeat items, and I don’t always remember if I’ve already set something general (for example “olives”) to repeat, so I accidentally add another repeat for a slightly different (but essentially the same) item. Then I don’t notice the duplicate because they are far apart in the list. Could they at least be grouped by category? Ideal to be able to sort by category OR frequency of repeat. Also, can’t find a way to search among items on the repeat list - that could help prevent duplicates too, if I could quickly check whether I have something called “olives” on the list without scrolling through every item

Layout shows only one item at a time. The app rotates to portrait view even with in landscape mode with the Lock feature on , making my iPad almost unusable with my keyboard cover. What happend?The rotation feature has been on the iPad form the beginning , How could this be an issue at this late date ? Also now when I do a search the results show only one item at a time. I have to scroll down to see the next result. I used to be able to see nine results at a time. I don’t have the time to scroll thru the search results one item at a time. Since the first results of a search are always the “sponsored” items. This new layout seems to work against seeing all the choices that are available. Undercutting the whole idea of a search. I will now stop using the app on my IPad . I will now go thru my desktop computer browser. Maybe I’ll find what I am looking for on Google.

What happened to the app??. It’s become a carbon copy of the website on my iPad Pro, and I absolutely hate its cluttered appearance. Why have this “roll over image to view detail”, when I could so easily pinch and zoom the high definition images in the previous versions? Why can’t I scroll through images anymore, instead having to go back each time to click one by one? Who thinks that this is progress??? Bring the old version back! It was much easier to navigate! Oh! And as was mentioned by so many other customers, what happened to the read reviews link? Used to be so simple. Now it’s like a scavenger hunt to find where you can actually go to read the reviews. I am so disgusted with all this, I’ve actually started using my Walmart app more than ever before.

Extremely frustrated with Prime Wardrobe. I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago. Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep.

Frustrating. I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages.

Update stinks. If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now there’s a light bulb in place of the acct button. So now I have to get used to a new position for that button. Now wishlist are changed. So instead of automatically being in your default wishlist you are in a list that has every single thing you’ve ever added. You gave to find the list you want up top. And NOW they’ve moved the search button to the bottom instead of the top. So while you are typing what you’re looking for you not only have to track what you are writing below you have to track what’s popping up above. It’s not easy on the eyes. Terrible layout. Just go back to the way it was.

Buyer Pay for Seller’s Mistake or Rob. I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price!

PLEASE FIX PROFILE ISSUE!!!!. There has been a huge issue where we cannot edit out PUBLIC PROFILE NAME. When you go to a review and click to edit name it will not allow us to change the name is continues to show a message in red “please try a different name” & the other problem is this is the only area that looks like where you can change the public profile name. There is no pencil symbol next to the name on our profiles to edit the name there anymore. The option to change our profile names in the “edit profile” section is also not an option. Please provide us a way to change public profile name and fix the issue stated above please!!

Late. I ordered something for a friends birthday and was expecting it on Thursday (today). It’s running late and got delayed till Saturday or Sunday! This may seem like a small delay but this friends birthday is on Saturday and I will be extremely busy on Saturday, so I will likely come back late to receive it Saturday evening. At that point my friends birthday is pretty much over. The worst part is that for free shipping it would have been delivered on Saturday, but I paid $6 extra just to have it arrive two days early, and what do you know I pay extra and it arrives the same time it would have if I got free shipping. I know because of Covid there has been many problems with shipping but this is still very irritating. Overall though, still a good app if you can afford having a few orders delayed (luckily my other two orders came on time)

Poor practice. Not that anyone reads these things… This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI. The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arrive tomorrow, I should see a list of items that arrive tomorrow. instead what I see is 90% of the products say not even tomorrow usually the next day or later. Why are they in my list? Good question… It’s because of a “pay wall”. (It’s a thing just look at Twitter.) The have an option for expedited shipping next day if you pay $2.99. If I want to pay for expedited shipping that should be an alternate. It should not appear in my primary method of filtering. In other words, I only want items to appear in my search that are actually dedicated to arrive tomorrow. If that means I get one item or 10 items or zero. That’s fine, just don’t inundate me with products I can’t get when I want them. Also since I’m airing my dirty laundry, the products sold or have such terrible quality from places like China. most people hocking them off of wish or Alibaba stocking up and selling them here. Thanks for fattening China’s economy… Real patriots we are. I have bought and will not anymore. It sickens me.

Freezes and goes to blank pages. Disruptive shopping experience since a few upgrades ago. I click on something and start viewing the item and as I scroll down the item, the page goes blank or freezes. I have to restart app or go back to the search page which scrolls you back to the top rather than the last item you viewed on the search page (just after freezing or blanking, normally it does take you back). Doesn’t matter if I’m on my home WiFi or using my mobile data or if I’m at someone else’s home in another town using their WiFi or my mobile data, still happens. I’m on an iPhone using IOS 16.5. I do like the new feature where you can keep scrolling down to view the “next page” of items and no longer need to click next.

Horrible. The app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for.

Prime membership. I was a prime member one and loved it as well. Then in Dec 2019 when I was a member they didn’t follow the delivery instructions I lived in an apartment complex and gave them directions on where to leave the packed and they left it by the main office? When I got in contact with customer care they didn’t care and I screen shot the whole conversation. To this day I have heard nothing from them or corporate they just don’t care. The package was a set of Disney books for my daughters birthday and I ordered them in advance so that I could have time to wrap them. I didn’t wrap anything after dealing with them. The customer care associates even said oh well your fault? Yeah don’t pay somebody to loose your stuff just go somewhere else. This is disappointing because your a prime member pay more for what exactly trash customer care. Take a minute to rethink the membership is it worth it? My personal opinion is NO.

Recent search history not loading is a serious issue!. I’m not alone in that I might shop for many things over a period of time, and I sometimes rely on my in-app search history to remind me of things I still need to finish shopping for, but it recently stopped loading my past searches! Now it’s sometimes suggesting categories based on items I’ve looked at, but it often get the category wrong and it’s at least usually way too generic, and then sometimes it seems to be showing me random search term suggestions with what looks like a “trending” icon beside them (and they’re surprisingly uninteresting and useless ones, too, like gift card, xbox gift card, roblox gift card.. sigh) This is really aggravating - bring back my own search history, please..!

Customer service is a joke. I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied!

The worst place to order from!. I am a single mom of four boys. I got three of them tablets off this site/app and some other things. Spent 250$ with them. I NEVER GOT ANYTHING. The day it was supposed to be ordered I called and told them it wasn’t. They said oh it must have been mark delivered by accident give it till Tuesday. I knew at this point I wasn’t getting my sons stuff. But I have it till Tuesday. NOW THEY HAVE THE NERVE TO SAY I DONT GET A REFUND. And I can’t cancel my future orders. Like what!? At this point I’m livid but I get hung up on. I will never order from y’all ever again. And if you want to see that I have an income so you know I’m not just trying to get free stuff. I work at Walmart. I just want this company to know that you guys treat people like crap and you can’t even keep your promise on delivery them have the nerve to keep peoples money! You are all horrible. And I will be posting this on every type of social media I have.

Stop moving the “get a callback/chat with a rep” feature every 2 weeks!!. I am sick and tired of you moving the receive a callback option every few weeks. Not only do you continuously change its location, you find more creative ways to bury it where it makes no sense, thus no one can find it, not even by your own reps. Placing it at the top of the “Contact us” page was a sensible choice. But that only lasted several days before you disappeared it, again! Find some other way to reduce/discourage inbound calls, like replacing the chatbot with an actual, more functional AI chat! Get rid of functions inconsequential to most from the app, like wedding registry, AHS, rental management and let people access them from the website. Increase accessibility of universally relevant categories and features like actually connecting to customer service instead of turning it into a red herring maze!!

Charged me twice so declined card. So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people.

Turn off the option to update address/payments details at checkout. Doesn't work! 🪳. Not the worst app. I mean, even writing this review I can't see what I'm typing because of a bug with dark mode. It's white text on a white background. App shouldn't allow updates to billing or shipping at checkout. It's all messed up. Only navigation is tapping back and it's all out of order. Attempted to update shipping and put in my new debit card info and my initial checkout changed my shipping address BACK to the default , added the shipping address as my billing address AND changed the name on my default shipping address to the name I added to the temporary address I had added for 1-off shipping. Whole processed is messed up. Please fix or push users to their account info, which worked fine.

Would let my light bill be overdue before I got rid of my Prime membership. They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!

Remember when you said…. Making me wait just because I asked not to wow thanks y’all still proving me right thanks for that making me go on 3-4 hour bus ride just to pay $5 for two of them and having to bring them back one way or another. And what if they’re out then I have to search the whole state just because I asked you because it helps my asthma not to make me wait..:. I’m not impressed guys you have so much potential and then you go and do this. Remember what Owen and everyone would say we have to keep numbers up and do over time because these people pay for prime and shipping so we must have this much productivity to get these shipments out on time that’s why you Can not put the tape and sku in the wrong place then as Owen once worked during my break then made me redo my packages over for no reason then I knew he didn’t want me to look like I didn’t know.. and I’ve gotten packed with the sku on the side so please stop being personal and do it right like you Made me..??

Best App Ever!. Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful.