Play6589 - Subscribe and Save is a rip-off
This review isn’t about the app. The app is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed.
hfkxmbdhcjlrnrkfiucbdvdjclcbb - Has frustrating UI issues
The filter features and scroll action are frustrating and counter-intuitive in my opinion. The filters are tedious to update and utilize on a phone user interface (iPhone). Any time I want to apply filters, I have to tap > open drop down > select filter properties > tap "See ## Results". I'm not able to apply multiple filters without the entire page refreshing and taking me back to my dashboard. Some filter properties also can't be selected which makes searching for clothing and shoe items really difficult. I.e. I am trying to search for women's sneakers in size 9—the size 9 filter property is listed, but is gray'd out and can't be selected. It just makes searching for items in specific sizes and styles impossible.
The app also has consistent issues with scrolling. Most of the time, I have to close and reopen the app a few times before I can actually scroll down a page without it bouncing back to the top automatically.
I have no idea if the issues mentioned above stem from how Amazon's app and website function, or if it's an issue with my phone, but either way I usually end up feeling too frustrated to want to continue searching for things in-app.
Lordsearider - Up grade destroyed it
After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open the app and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format.
ServRev - Ridiculous & On-going Pop-up Suggestions/Tips
Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere!
We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!
JCPennyy - packaging is annoying
oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either.
Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately the app has been so frustrating.
John0627 - Not very app like and not very browser like either
This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone.
It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser.
What I would like to see is the utilization of the browser like attributes and the app like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor.
My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC.
avantidomani - iPad app buggy when using Magic Keyboard trackpad
I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.)
Tee den - Ratings after items received
There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries .
there should be more prayer - Be thankful for their kindness
There are too many times where I’ve needed something I could not go out and just buy.
I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often.
Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper.
RedSwan91 - Less user friendly than it used to be
I used to like the app - it had most of the same searching ability as the desktop browser. With all the updates recently, it has to reload the page each time I want to add a filter even if it is a deeper level of the same type of filter. I also used to be able to use a search term and select ANY category I was interested in. Now a search term may only yield a few options to narrow a category. Example: I search for “stainless steel” and I can’t refine my search by the category of “arts, crafts and jewelry making”. If change the search term to “stainless steel charms”, I can refine my search by “arts, crafts and jewelry making”. The problem is that “charms” may not be the exact thing I am looking for and I want a more broad search but not so broad that I get entirely unrelated items.
Carterdl - So many bad changes/updates
Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access.
Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close.
Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page
Luna Solterlu - Was great until iOS 13
Works fine on my iPhone (haven’t updated it yet), but when I try to post a question from my iPad, the button does nothing. And it’s super hard to find an item again unless you add it your cart or list, and then even if you don’t buy it, it will keep showing up in your recommendations for years to come (plus the listing can suddenly go from something normal to something you didn’t want to know about, and then THAT’s what’ll be recommended to you forever). There’s also no way to edit those recommendations, so you’ll always be bombarded with it
Also there’s no way to report a sale of something that doesn’t belong to the seller (the most you can do is report them for incorrect product information, which they never read, or give them a bad review, which will be removed and might get you banned), so there are all these listings that say “handmade costume REAL PICTURE” and use stolen images of characters and custom items that the real owners have very clearly stated are not for sale.
nikkibanks - iPad version full of bugs
I expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years.
iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur.
Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does.
MissMel01 - Ugh so bad
Ever since the new interface it’s gone from bad to worse. The app is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues.
I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation.
The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now.
Jane7344 - Problems with latest version
Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products.
This app is useful only for checking on order status and not for shopping - too bad.
Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and the app hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. This app used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.
ThomasDav - Absolutely Hate the New UI and Color Crime
I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology.
The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.
K @ NorCal - My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up
HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Store and I will be contacted by the developer. It drives me crazy because I cannot see through the bar and it gets in the way of scrolling and viewing my page. In the last few days it’s changed back and forth at random. Every time I think it’s fixed, it’s not long before it changed again. I do nothing different, what gives? Most importantly, HELP!!!!
CartKoi - Noticeable UI experience between iPad and iPhone
Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close the app).
EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it).
INVERSELY, using the app on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on the app dev side can look into this odd scenario. Thank you
ZachtheRed - Progressively worse
More and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use the app to buy things more spur of the moment and buy fewer more necessary items on desktop.
tea_berry - Doesn’t work well on my iPad
Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this??
I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars
gutierrez037 - Frustrating
I have been using this app for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. This app has been frustrating me so much lately. I just want my packages.
come on amazon - Annoying.
Hands down the most annoying thing about this app is trying to see reviews left on products. God forbid you try to open a photo to view a product and swipe through other photo reviews. That would be too simple. You have to open and close each picture to see them, even if they’re part of the same review. However, if you look at the view all feature, there’s suddenly no problem in swiping through photo reviews. Makes no sense.
Also, can’t tell you how many times I’ve been scrolling quickly through products and accidentally swipe the screen and lose my place since I’m forced to move back a screen. The app is so sensitive that just a simple caress and I’m no longer reading product descriptions and I’m back at the home page.
You would think that a company that makes billions of dollars almost every day can afford to pay to have better app integration and UI/UX, or, you know, pay their employees more.
Dwgvs - Horrible
The app is horrible. Better to use the web site, but it has a lot of issues too. Tracking from the app isn’t accurate and it wont let you copy the tracking number to paste it into the carriers web site for tracking so you have to type it in manullay going back and forth between screens, or go to the web site and there you can copy and paste it. The search engine is getting more and more difficult to find what you are looking for. Type in one thing and you get 100 returns from products that have nothing to do with what you were searching for. Search for a product by a specific manufacturer and you might get it, 30-40 results down after they have tried to sell you 30-40 different things than what you were looking for. They really need to get a grip on this as if they don’t people will start looking elsewhere for products because this place is getting too difficult to find what your looking for.
Smileaf - Recent version has orientation bugs
I’ve searched the webpage for a way to report a bug to no avail.
I always keep my iPad in landscape mode. Recently upon opening it switches to portrait mode, sometimes cutting off the bottom half the screen as if it doesn’t exist.
I have to tilt my iPad to portrait and then back to landscape which sometimes fixes it, most of the time the cutting of the screen gets worse or it ignores that I did anything and laughs in my face.
I just tried to submit a review and noticed it also for some reason had zoomed in on the page a bit cutting off right side of the screen. I could see it if I pinched the view in, but I couldn’t scroll right or keep it zoomed out which made writing the review extremely difficult.
As-is the app is nearly unusable for me and until its fixed I’ll be forced to use the web interface which isn’t quite as nice to use as the app.
Westeri - New UI is bloated and broken
The new UI is terrible. Instead of tidy text menus I have to scroll through a whole page of visual lists with horizontally scrolling images . It takes so long to find anything now. It’s overwhelming and uses so much space that often the thing I’m looking for is beyond the bottom of the screen. Having a fixed menu on the bottom is just bad design. Less vertical space and not where people look for a menu.
It also rotates to portrait orientation on every screen change. How did QA miss that? This app is nearly unusable on iPad now. If it’s the same bloated UI on the phone I feel sorry for phone users having to scroll endlessly to find what they’re looking for. The UX team needs to do more research before they roll out another frustrating redesign. Design should make life easier. If users have to put in more effort (more scrolling, more searching the screen, tapping through more options) then it’s bad design.
KJS53 - Latest version is extremely frustrating to use
The most recent upgrade makes shopping very frustrating two major reasons: 1 you have either hidden or removed easy access to the share option when viewing detailed information for a product, and 2 your search engine refuses to honor filtering requests that attempt to limit purchase options for a given product line.
I often serve as a consultant for others asking for purchasing suggestions in my areas of expertise. This requires me to share the information with my clients. Your lack of a obvious share option forces me to use a web browser to get a link that can be easily share is a pain. Why are you afraid to allow an easily accessed share option on a product’s information page?
When requesting option for a product type based upon brand, I DO NOT want to see products from other brands, I ONLY want to see options from the the brand selected in the filter. The filter was chosen for a reason, please honor it.
Yumi103 - Best App Ever!
Amazon’s App and Website is fantastic. But there app is wonderful. You can shop for anything at the top of your fingers. There app is easy to us and have great products and have a lot different items. It’s so easy to use and the app is well organized. You are able to track and see where your packages at without any hassle. And your packages come in time just like it will say when you order something. They nail it on delivery timing. I love this app and everyone I know loves it and I would recommend this and and having a prime member is great too but even without one you can still get whatever you are pretty much looking for. So I rate this app five stars. And my packages are on time and handled with care and the people you deliver are nice and respectful.
Booner2222 - 2 Day Shipping for Prime members is B.S.
Let me first say that I have been a long time Prime member and like the convenience of the range of products available. I also loved the fact that 2 day shipping actually took 2 days.
Recently, today in fact, I’m in the mountains on a camping trip. I ordered a camera to capture the memories from the trip. This order was on Wednesday and guaranteed by Friday and was to be delivered to the campground. It’s now Saturday and my package is set to arrive at the campground that I will be leaving on Sunday a day after I leave on Monday. What a hassle. I have to make arrangement s to have the packaged shipped to my house taking more time and money. This is not the first time for being burned on guaranteed 2 day shipping. Going to start using Walmart app as they actually have 2 day shipping at no additional price.
CowtownGirl76 - Unreliable search results and product ratings
Considering Amazon’s vast tech resources and net worth, this app is a huge disappointment.
One of the biggest problems for me is the abuse of the review system. There are products with hundreds or thousands of five Star reviews which are obviously fake. If you look at the users review history you can see the user has posted the exact same review for different products. How does Amazon’s AI not catch this??
Another bug is sometimes there are several reviews for the wrong product mixed in with the product you are viewing, as if the product IDs got mixed up at some point. For example, a fish tank might have multiple reviews and photos for a travel pillow. Totally unrelated products got their reviews mixed together. This means the average star rating must be wrong.
Overall, product star ratings are unreliable if these issues are not fixed.
A few other annoyances of the app are:
- They removed infinite scroll in search results. You are forced to click “Next”, and shown paid ads at the bottom of the search results. At least let us increase the number of results per page.
- Filters functionality keeps changing. And there should be a way to set your own defaults for filtering and sorting.
- The default sort order for Searches is to show “Featured” products first. I’m assuming this is so they can charge sellers to appear at the top of the list.
AFleet9 - Would let my light bill be overdue before I got rid of my Prime membership
They have the absolute best customer service of literally any company I have ever dealt with! No matter if a wrong or defective item was accidentally sent they take care of everything seamlessly! I just can’t say enough good about them! I order several times a week and I’m never disappointed with this app even when wrong items are sent they have the most courteous customer service team and being a prime member has so many perks! I get to read amazing books for free and so much more! Thank you for being my go to place for absolutely everything I need! Not only do they have everything I need but for great prices and the fastest delivery!!
islandguy80 - Worthless overseas garbage!
I bought a 2nd generation, night and day, scope for a couple hundred dollars, wasn’t expecting much but I had bought the same thing from Facebook and it came with the 3, 65 mm, 3.7 volt batteries and a charger. It didn’t last long at all, the viewing screen, which takes 2 of those weird batteries and a 3rd in what looks like a flashlight, but shines an invisible laser through the back of your viewing screen, hence, also into your eyes. Well it was cool seeing in the dark, even just for a day. So I open these 2! Was going to give one to my son to put on his .22 to go raccoon hunting. However after spending almost $400, not only did I not get a Single battery, but no charger either, so two 4 packs and two chargers was as much as a third night vision scope, advertised as “install and go see in the dark, so disgusted with a man who has almost 400 Billion, that he needs another $160, for batteries you can’t buy in America, only China! Ridiculous
Oldthinker - Problem with grocery pickup
I’m sure in many cases it’s helpeful that the system automatically sends someone out with your groceries as soon as you roll into the parking lot, but if it does that automatically without you confirming that you’re there and ready to receive, that could mean a Whole Foods associate is out there looking for you for a hot minute.
I arrived with the intention of running inside first to grab something that I couldn’t order through the site and then signaling my arrival (telling the app where I was parked) once I got back the car and moved into a curbside spot. But when I got back out there, someone had been waiting/looking for me with my order for several minutes, because the system automatically sent her out there as soon as I rolled into the parking lot.
Nicoley34 - All Hail The Kingdom of Glitch-y Wishlists!
Edit: Alrighty, now that you are here, let’s begin... You do know how your app is neatly organized? And your delivery service is excellent? Well that all is true. But your wishlists are awful! I put an item(s) and it MULTIPLIED. [Stammering for comic effect-] W-w-w why would it multiply?????!!!! That is ridiculous! It’s not just with one wishlist, it happens on another wishlist too!!!! And that is not my only problem with the wishlists, I put comments, quantity, and priority, on items and I walk away for a couple of minutes ... COMPLETELY GONE!!!! Why is that??? So, I try to re-ad (if that’s a word.) and it says it is already on my wishlist. I admit, I’m a kid so I may be doing something wrong. But, if I’m not, you people have a bug in your system. Now, don’t get me wrong, I love your company, U are organized and helpful to the Human race. But pls, fix the list problem.
Riva Petrash - Filters reset and starts back at first page every time I select a product and return to the listings
Every time I click a product for details and then go back to the listings, I cannot continue scrolling from where I left off because it always goes back to the beginning no matter what page I’m on. Not only that, but it resets any filters or sorting preferences that I had selected for my search. This is a new and extremely frustrating issue, I’ve had the app for many years and this is the first time it’s happened. It’s quite a simple issue, but it’s to the point that it’s easier to shop elsewhere because i dont want to restart the shopping search every time I want to add a product to my cart. Please do something about this I don’t know if it’s just me or some small thing in the latest update but either way it has a large impact and it needs to be resolved.
aardvark_boy - Saved For Later list scroll broken
Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and the inability to scroll past the annoying recommendations.
Also, putting recommendations in the Saved for Later list is a poor idea- I have many unrelated items in my list- yet the recommendations section automatically inserted into my list fills half my screen and relates to only one item in my list that maybe I have no intention of buying at the moment. Very annoying.
natispa - Inaccurate delivery date
I’ve been using this app and company for years now and it’s been all good and well, but not without issues. My main issue is that when you go to purchase something, it gives you a delivery date window, which I use to see if it will be delivered on a day that I’m off of work. But once the order is processed, it ALWAYS gives a different delivery estimated window. I understand that estimations are estimations, but the fact that it’s always incorrect is quite frustrating, and I’d rather not have an initial estimation at all. I’d like to be home for the delivery, or at least be able to change my options if not. I go back to see if I can pick it up at a locker instead and it doesn’t even give me that option. It’s just disappointing. Otherwise, everything else works as intended.
sethcane - What’s with the share sheet
For as long as this app has been on iOS / iPadOS you would think they would have added a share sheet option. For some reason they add it to iOS but not to iPadOS which make no sense.
Most of the time I wanna see things on a bigger screen and maybe even share it to a friend. Would be nice to just have the share sheet come up.
I have to go through the email option, highlight the link, find the share option under the highlight menu, then and only then do I get the share options I want to use.
That is a lot of steps just to share something on iPad. I mean come on now not many people want to use the email to send links to people. They want to use their app of choice. Again this seems to be only an iPadOS issue since I know I can get to the share sheet on iOS.
Please fix this!!
loppmngxv - Charged me twice so declined card
So I purchased an order made up of 3 things.. my card was charged the next day & said the 3 things would be delivered the following Wednesday.. a couple days later I get an email saying my payment method was declined. I called customer service & they told me the order was not available in the first warehouse so they tried to charge me again from another warehouse which is where my card declined. It was a pretty pricey order & it is right here at Christmas so no I did not have that amount in my bank account to cover it AGAIN. Customer service told me I had to either input another form of payment to cover the charge again or I’d have to cancel the order. So now I’ve had to cancel it, wait for a refund, & then order it again… so my items (MY KIDS CHRISTMAS) probably won’t be here on time. These big companies don’t care about the little people.
V.Larimer - App Flaws
The app is pretty decent. Some of the most frustrating things about it (especially being a customer from Guam) is I’m not given ANY shipping options. The only available option is “Standard shipping” (which costs more than half the order!). Then there’s the “in stock” misinformation — I ordered 3 different items which all indicated “in stock”. After a week with no shipping notification, I followed up and customer service informed me I’d receive an email when these items ship because they’re not in stock! This was horrible! I had to cancel those orders and place re-orders for these items Atleast twice after that incident of information not being updated or relayed to the customer. Lastly, I’m a prime member and every single order I’ve had to pay nearly half the cost of my order in shipping! Why bother offering prime if I’m still charged sooooo much in shipping?!
lilliana90 - The best App Store!
Get this app now if you haven’t installed it. My dad works here and the place is completely amazing! Plus, it delivers your items you purchased mostly earlier then any online App Store. Other online app stores take about a week to deliver, and this app can come in a day or two. Please support this app! Again, your purchases come in not even a week (well maybe sometimes!) I totally love it. Plus, it gives you a notification when they delivered it. And for proof, they send a picture to make sure you can’t lie that you didn’t get your Item. I ordered a phone case and it came in two days. This App Store is totally amazing. Please get it!
And people like to lie about it sometimes.
sengaRay - The shock collar is exactly what we needed
I’m in the elderly age category and currently living in an apartment with my two canine companions. This environment is new to all of us. Star the younger “furbee” thinks she is responsible for clearing all comers barking her disapproval quite loudly. Since neighbors are unhappy with this greeting I’ve been at pains to inform her that I do not need this protection and she should stop the noise before we are evicted. The new shock collar replaces one that ceased to work after only a few months. I bought this collar because it is well sealed and waterproof. My dogs are small and close to the ground where water and rain collect. I’m especially grateful for the plug/seal where the recharge cord is inserted to recharge.
Thanks from Star and Lily and Patt
Coinlady57 - NO to grid display
Have used the app for years, loved it and learned to adapt to all the version changes over the years, but am not crazy about this latest update. My searches seem to now show in a grid display instead of my preferred list display and I don’t see any option or toggle to choose the display and switch it back. I prefer the list display because it’s easier and quicker to scroll past listings which are irrelevant to my search…which there are tons that inevitably come up. Just tried to hunt for something specific and had to go through pages and pages of grid listings until frustration took over and I got out. I’ll go back to just using the site instead of the app for most searches. Hopefully, the full site will still display as a list. Disappointing.
the bria - What happened?
This used to be a well designed app but it’s not so great anymore. I’m not gonna write a whole essay on what’s wrong with the app, but one of the most annoying changes is instead of infinite scrolling, they added pages. What idiot thought that was a good idea?! Please go back to infinite scrolling, or at least give us the option to have that instead of the pages. It’s also frustrating that if I add something to a list, then try t go back to shopping, the back button just goes thru all the previous pages instead of just taking me back to my search page. Why have the continue shopping button if I need to go thru all the previous pages to get to my search anyways? There’s more stuff wrong with the app, but like I said, I’m not here to write an essay.
skinniminnie213 - Worst app ever /scammers
DON’T GET THIS APP
This app is terrible and customer service is so bad it makes me want to scream I’ve been cheated every time I order from here they lie and say my orderes never processed and the money’s still in my account but when I show them proof it isn’t they try to justify everything and tell me I’m in the wrong when I’m not they don’t send out emails if there could be a problem and when they do it’s in the moment you complain like that’s gonna make everything ok when it’s not I’ve been cheated and lied to so many times if you get the app be careful I’ll trust AliExpress before I trust this app again hell I’ll try wish before I use the app again it’s a waste of time space and phone data I wouldn’t recommend getting this app even if your life depended on it when I say I’d rather be shot then to use this app again I mean that with every fiber of my being and every once in my spirit don’t get this app
Scottygrrl32 - Customer service is a joke
I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot. Since I could not get help from you, I had to contact Fed Ex. The tracking number was entered incorrectly. Someone on your end should have taken care of this for me, even with a 3rd party seller. Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself. Very dissatisfied!
Pacificdreamer - What happend to the wish list?
I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no more. We’re currently building my son a playhouse and we’re also building a chicken coop. Having my wish lists available right there made the shopping easy. I also am not really happy with two columns. I never like that layout on any website or having to constantly click on next page instead of just scrolling on through. Not pleased with this update at all. At least provide the option of changing the type of layout and bring back the drag and drop wish list.
EveOs18 - Extremely frustrated with Prime Wardrobe
I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago.
Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep.
SJS Review 2Help - A Lot Has Changed
Recently the screen for the app wants to change into portrait mode instead of staying in landscape mode on my iPad. It used to work fine. Even if I don’t move the iPad, it’s still wants to go automatically to portrait mode. Another issue is they are starting to send things for Prime through the USPS. This is a problem because I have to drive to the post office 5 miles away from my house. I live in the country, so can’t have them delivered to my mailbox since it sits on a main road with no residence nearby. Why can’t they just leave things shipped by UPS or FedEx? I have to say that a lot of these issues started changing within the last couple of weeks. Why couldn’t they just leave a working app alone and just update the security if they need to?
Maya6940 - 2020 and no infinite scroll
It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per page. This is annoying especially for an app not to have options. People that live on the go, don’t want to have to click a next page button for every 15 items displayed. Also seems unfair for the vendors that there’s so few per page displayed. People get frustrated after clicking through I’m guessing a certain number of pages which leaves the rest of the items undiscovered.
The funny thing is that your home page on the app has infinite scroll with all that random stuff that no one is interested in....😖
Cool9955 - It’s ok
I use the website but it said if I try the app I get 30$ split into two 15$ but only got one. Asked support but it would be to much effort for me to maybe get that 15$ it said I’d get they also tried to get my phone number after I said I didn’t want their help any more and that it was fine
It seems it it try’s to trick you into subscribing by putting it on it automatically also it’s filter isn’t the best.
Update: I bought something that’s over 200 and had to return it but for some reason they won’t pick it up. I’ve talked to customer service but they just say the same thing over and over and won’t fix it. They just say they will reschedule the pick up but that doesnt do much as they just don’t pick it up. Then I ask to extend the return date and they say they can then say the can’t.
They barely understand English
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ABassett - Best shopping app!
I honestly don’t see why this app has such a low rating. I’ve been using it for a few months now and I’ve had no dramas. Everything is easy to find, it’s inexpensive to buy, it arrives early or on time which is a huge deal when you live rur, and my wishlists always work. I love being able to subscribe for regular items like nappies, and find things I wouldn’t usually find in retail stores (especially living rural!) The app has never glitched and I’ve had ZERO dramas.
Salman Dharani - Account Suspended
Extremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??
Coolmore Mercury - International Deliveries.
Hi I have shopped with you since the day you launched in Australia. I am happy with your selection and also notice new sellers and new product.
But the only bottleneck seems to the products from USA and UK. The deliveries are like 1-3 months ! Sometimes they don’t even deliver and claim they did. Gaped atleast on 6 occasions. You have refunded whenever you can but sometimes you can’t especially book sellers from USA and UK.
Hopefully you resolve these issues. I can’t lay the blame squarely on you. Perhaps a suggestion would be to ensure your suppliers are honest and legitimate. I will still give you 5 stars.
Rafe Deep - Simple Organised App - PERFECT APP
I do not normally bother to write reviews but this app deserves it. It is clean, organised and a pleasure to use. When I’m waiting for an order it takes me literally 2 secs to open and check when it’ll arrive Instead of,
1. Tediously opening email
2. Typing in ‘Track Order’
3. Realised I haven’t saved the tracking number and having to start all over again.
Sevenbabes777 - Large variety very convenient
I love the way you can find anything on here. If I seen something advertised on Facebook or Instagram or on the net. And it’s from overseas and you know it’s going to take awhile to receive it from there. I just copy and paste the items description and I always seem to find it here. The delivery is also pretty quick. Even more so if you have prime. I gave it 4 stars because sometimes the prices are more expensive then other retailers. Although there are times it’s cheaper with some things.
RNJaxofhearts - Information data brokers
nothing but spam emails and phone calls and as use of the data you sell off to - other entities - leverage if of information for profit yet proper security is a joke sharing with partners and cand business revenue llano rate to perform profiling for profit yet don’t off set the data grab with a reputable employer reputation not a customer aware and nor responsive to complaints at its best didn’t get my loo paper nor twice having come out of my account to take subscription o job price 15 dollars to 40 rolls ! not worth the removal of our privacy and our right to a profit made of our back fair price for loss off person info
Maryke56 - Delivery
Most of my orders come from the US and delivery to Australia is always prompt and efficient. Items are dispatched and arrive in Australia within 3 days even with passing through customs. However that’s where it stops because our Australia Post is so slow and inadequate it may take another week or two to arrive.
gallagaf - Shipping and international purchases confusing
I like the variety but unfortunately the international shipping and prices can be confusing. Even when profile is set to Australia and Australian dollars I still seem to get items not ship to Australia and International currency in my searches. I only receive the notifications at the end of the purchase process that they can not be shipped to me and or the price converts to Australian dollars
CamzaManza - Lost my Wishlist
Had a wish list with all the books I wanted to buy. Probably 50 books on it and then with the update it all disappeared? Not sure how many types of Wish Lists there are too because I have a separate wish list with only a few items.
GraceFis - Best app in the world!!!!
You have everything I need and sometimes the stuff can be overpriced and sometimes not but other than that, this app is fantastic! For me, no bugs nor glitches! Thanks for making this app!
Sairyseast - Needs work
Limited search, filtering and sorting, results rarely match in relevance. Clicking on a store/sold by does not always go to the seller page, instead performing a new search on what appears to be an autocorrected brand search closest to the seller name? App Resets whenever minimised and does not support split screen ,so adding addresses from contacts or other windows is a lengthy and frustrating exercise. No distinction between currencies e.g us/au dollar. I could go on, but suffice to say it just doesnt seem tested.
jdjebnfikrndnd - Just another online store/app
Was excited to know they were opening here in Australia, knowing they have lots of products on their US site. I expected them to bring in products from other parts of the world like their US counterpart. Sadly, they are just another “online store”, nothing special and new to bring to Oz consumers, selling products that can also be found on other Oz sites.
mgracedawg - Very badly made
This app is glitchy, very slow and not very user friendly. There’s no option for done when filling out information just a back button which doesn’t make sense. Also I’m wanting to select items just from Australia but only gives me the option of world wide, so when I have things in my cart I go to checkout and then it converts to USD, it’s very deceiving. I want to shop on here but I can’t unless I go through all the products and check out to see it’s it’s from aus or usd.
secretsailorscout - Eat the rich
Jeff bezos makes roughly $2,489 a SECOND, meaning he makes his average warehouse workers salary every 12 seconds. It would take an estimated 300 billion to stop climate change, so if teamed up with Zuckerberg, gates and buffet, they could do it and each have 66.5 billion left each. He has more than enough money, he could do so many great things for the world but instead he decides to take vanity trips to NEARLY space. Not only is he greedy, he’s also overworks his workers. If you can, I urge you to buy what you need from somewhere else.
MarknobleRE - The only app that is worse is iTunes
Seriously guys, you are one of the biggest players in the tech space. Surely you have the skills within your organisation to provide your clients with an app that is intuitive and easy to use.
I am a Prime member. You keep taking my money but I can’t access prime TV. There is nowhere obvious on the app where I can find out why or how to speak to a human being.
That kind of feels like you are stealing from me. Not happy. I am only rating you one star because I cannot give you none.
MENIO2005 - App doesn’t show wish lists
Even though I’ve had my wish lists set up for years, the app all of a sudden stopped showing them which is extremely inconvenient and annoying. I’ve deleted the app and installed it again and logged in again but to no avail. In other words, the app is rendered useless as there’s no point in finding stuff you want to buy if you’re being unable to add them to your list for future purchase. Oh well, fewer purchases will be made on this platform which is probably a very good thing.
Pacman Sam - Under performs
I am surprised how clunky this software giants app is. Such as the updating credit card details which see the info from a picture on the card and then doesn’t continue. The use my shipping address button doesn’t work if you leave and come back to the page all progress is lost. I can’t seem to contact supplier of my late product instead I click contact us button that leads me in circles.
Tom 502726285072 - Everything in the Aus store is a total rip off
I’m sick of how much effort I need to put in to just not get scammed on basic items. The last straw one for me recently was a Violin mute, a small basic piece of rubber. It was $4.95 locally if I drive across town, $5 plus $10 shipping if I’m on the US store but $48 in the Aus store. Everything is like this, I spend so long looking into products and researching them just to not get scammed and end up not ordering anything. Extremely frustrating and painful, would not recommend.
Hecatonchires - Too much noise in search results
When I am search for a specific part number, as evidenced by wrapping it in quotes, I do not want to see every possible manipulation of that value returned. I want to see that part. If you don’t have it - no results is the correct result. Eg: when searching for a JST connector, there are different ranges. JST-XH, JST-PH, JST-XHR. WHEN I ASK EXPLICITLY FOR A, DO NOT OFFER ME B OR C.
When I exclude a term from search by putting a minus in front of it, I DONT’ EXPECT TO SEE IT IN THE RESULTS. Eg: when searching for electronics connectors, a pitch of 2.54 is. VERY DIFFERENT to 2.0
testinggirl - Can’t zoom in on photos!
The app is missing the essential functionality you can get on the website: zooming in on pictures to see more detail about what you’re purchasing.
And I don’t mean a controlled zoom either (like some sites allow you to click an area of a photo & they open a square loupe window with just that bit zoomed in. I mean just using a browser you can manually zoom in on any area of the whole page to see whatever you want more clearly.
For that reason I don’t use the app, as it’s way too hard to see what you’re purchasing!
Every so often I check the app to see if this has been implemented & when they do I might use it, until then it’s the website for me.
TiginAus - Hopelessly inaccurate search feature
You’d have thought that they would have an amazing app. But it’s terrible
I’m so tired of it sending up options that say sorry this item can’t be sent to your country, or you search for a charger and it shows up cables. How about (1) the default option is stuff that can be bought by the shopper and (2) show options that actually match the search criteria?
ranjankumar10 - Issue with signing in with notification
I am not able to sign in on another browser because of an issue with how the notification is managed in the app. I receive notification. But when I click on that I get message that something went wrong. I have this issue and can’t login on another device
Unity.Productions - Great app, needs improvement
This a great app. Very easy to navigate and purchase. Check out is a no brainer. However few things missing that’s available on the web app, like purchasing kindle books. I suggest making improvements to bring it in par with the web app.
miaaa 7 - COSTS SO MUCH MONEY
I was scrolling through my phone and I wanted to surprise my child (she’s 8 years old) I was looking for a set of new fidgets and all I found was one flipping octopus is 13 dollars wth maybe change the price but overall it was amazing
Lahore103 - Cumbersome search
Search is unnecessarily made too cumbersome. Few items listing on one page. No option of all searched items on one page. And if you are, say, on 10th page and open an item and want to come back to 10th page again, it would take you to first page instead, every time. And exhausts you after only a few item views. And one would prefer to switch to other shopping apps.
RayFirth - My eyes!
App works generally pretty well, but it is still missing a feature that should always be available in 2022 in every app, dark mode.
Please end our pain & make this simple change AZN, I can continue ordering products if my eyes don’t work anymore.
update retro - Update- not good for older devices
Thanks forgetting and segregating the ones who can’t buy new gadgets at a drop of a hat. We have iPhone and iPads that won’t update to the new apple software, but work fine, we look after our devices, bet we just can’t buy new fancy ones right now, so we can’t use the app. I don’t want to always log onto a browser, I want the app to work. Why can’t you allow the app to work on older devices. Others do.
StevenJWorth - Brilliant online service
Fantastic prices and availability of hard to find products
Ease of use of the website
This is why I’ve been a customer for many years!
_Shikhar - Can’t login to another device
Are you guys serious? I can’t login into my other device due to this idiotic notification thing. Like seriously someone’s goal sheet is implemented and it’s the worst update ever. Thanks for this that now I can’t even see my order and track it.
sheesh no nikname - Please fix this bug
The app is good but i made a list and i had all of the stuff I wanted in it but for some reason when i opened the app after keeping it closed for a while my list was gone idk why i cant find anything from the stuff that I wanted now overall good shopping app just a little bugs
Moodymoo122 - Kindle purchases
I just want to be able to buy books that are advertised!
The app will let me get a sample but then I can’t down load the whole book! This will happen for about 5 books in a row!
Please make an option where you can only see what books are available for download/ purchase in your country rather than advertise to me what is available overseas but not let me buy it!
Matthkayla - This app is the best
It’s a really good app, I used to have it on my phone and now I’m downloading it here, but, the longest something has took was only 2 weeks, and it’s not that expensive unlike other apps, and it’s a really good app!
Gaspode at large - Estimated delivery changes after confirmation of purchase
I have a prime subscription and I find if purchasing an item using “Buy now” it will say in the summary screen “get it by 2nd July, free expedited delivery”, but after I swipe to confirm the transaction summary changes to “guaranteed delivery 3rd July”. Very annoying as the shipping address I want it sent to depends on the day of the week it is expected to arrive.
Gymjunkgirl15 - Impressive retail service so far
Good range of both grocery & other home/electronics, good price esp when there is a promotion. Most importantly fast & reliable delivery service & AI enabled shopping recommendations that easily beat other retailers.
Jason AUS. - Charged when qualified for free postage
After I brought more products to qualify for free postage, this was not available at checkout. Trying the order from desktop later, I could see it was then made possible. Annoying that I paid extra due to their marketing, then didn’t even get free postage.
kittens24 - I loved this app until yesterday!
I use this app almost every day. I browse and add things to my lists and regularly order online using the app. I have been really happy with it until now.
The recent update however, has bugs. With the latest update I find myself bashing the buttons which are now half the time unresponsive, like the top right icons (including search and cart). The see all lists link now only works sometimes as well.
I have NEVER had this problem with any previous version. I am constantly force quitting the application in hopes of stopping this from happening, but so far there is no pattern to when it will work or not. Really frustrated!
Until this is fixed I can only give the app the minimum star rating.
Shashi_S. - Deals dashboard bug - displaying in Japanese
Hi. The deals dashboard recently started showing up in Japanese even though the country selected is Australia and Language as English...and all other pages show correctly in English. Japanese is not even a supported language by the app if you select the country as AU so don't understand what's suddenly changed. Please fix urgently as this has literally made the deals dashboard unusable to people who can't read Japanese.
Logan.28 - .
The only thing i would change about this app it is to give an option for dark themed.
luke96867 - Filter needed
Can a filter be added to discount items that won’t/can’t be sent to your locale?
It’s annoying to have to go through lots of items to find something you want that can make it too you.
eBay has it.
softstones - Site is good. Delivery is usually fast
Sometimes I would like to order products by delivery time. It would greatly enhance my experience, and increase my purchases if I can easily find the items that will arrive first.
Disgruntled Expat in Shanghai - Almost completely useless search
The app has the most unwieldy and useless search function I’ve encountered in a long, long time. You can’t correct it’s auto-correct so, unlike just using the website, there’s no way to actually search for what you want. Most recently, it auto corrected an author’s name (Leslie) to “Leolie” and could not be changed.
Almost completely useless.
jesse8789 - Delivery service
I am absolutely disappointed with the delivery system. I had 8 items delivered today and they all come one by one at different times of the day plus they pickup a wrong location in the area which no matter how hard i try will not get updated.
Overall experience with shopping is good but i must say delivery and customer service is not up to the mark.
Daaaaannn - Update locked my base iPhone 6 out of the app due to iOS 13 requirement
As a user with an older phone I am no longer able to use this app whatsoever as they have updated it to require the iOS 13 operating system (non compatible with iPhones 6 and earlier). Honestly just annoyed that it allowed me to update in the first place as the app was working fine before and I have no way to roll back. UPDATE THE APP AT YOUR OWN RISK.
JessikaaPollyy - Please give us dark mode ✨
App works pretty well, I’ve been using it for months now with no issues. Would love an easy way to exclude terms when searching and would love a dark mode option.
anonymous3008 - Good but could be improved
It is a great app in general just needs a few improvements like a dark theme would be nice and also a way to switch or make it easier to switch between countries or just the general app without a specific country.
jrentoule - Outdated and clunky as hell
This would have to be one of the worst apps I’ve have used. You would think such a wealthy company would have one of the best apps. The product pages are messy and unorganised. It constantly gets stuck with Face ID. Doesn’t have Apple Pay. Overall experience is very poor and I get a feeling of dread every time I get taken to it through a google search
Aragon_Strider - Good enough app
I would like to see some more security features, for example needing Touch ID/face Id to purchase something, or the option for it, anyway. Also dark mode, or an option for dark mode. Otherwise, it works, and that’s all that is necessary.
KMCK58 - Stunning!
The only thing, they could be a bit smaller….they are beautiful!
Wish I could attach a photo!
Buying a further 9 for my other chandelier….
purplepenny - International shopping
Why has the ‘international shopping’ option disappeared from the country selection on the iPad? It was there for a few days and then it disappeared. It is an option on the iPhone version so I can’t see why it shouldn’t be an option on the iPad version. I shouldn’t have to turn on the international shipping filter every time I search for a product. So annoying!!! Please bring it back!!
Grossie1 - Saved Searches broken in masters upgrade.
Annoyingly, the Saved Searches page shows new items. When you open each search to see the new listings, it tells you that there are none, but gives you suggestions from other categories. Common sense says that you’ve gone to the trouble of demarcating certain criteria, so why do this?
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IEMNERD - Great app for Canadians
Flawless app, works great w/ prime shipping is super fast plus you get to use prime video!
alo41x - What just happened?
I love the amazon app. I use it to buy almost anything I want or need. I know that I can trust them with my information and bringing my packages on time. However in this new update something must have glitched. All of my information has been wiped. My order history (I have 4 orders on their way and now I’ve lost the ability to track them), Wish lists, and items in my cart that I’ve saved for later. That’s only what I’ve noticed, I bet my cards and shipping address is gone too. I bet amazon is trying to fix it but it’s still very inconvenient.
Grailx3 - Integrate Amazon Echo App into this app
Can you please either integrate the ECHO app into this one or release the Amazon ECHO app in Canada... I have multiple Echos and can't update the app... You have it available in other countries I don't understand why we can't have it here...
Danochka90 - Love Amazon
I love everything about Amazon, you guys have amazing customer service, I was always able to resolve my issues….the only down side once I make a purchase I get a confirmation email and before the email would have a picture and description of what I bought which made it easier to Navigate if I needed a certain receipt but now it’s only order number and amount…so I have to go back and forth to the app to the email check the numbers…please bring back the receipt with a picture and description of what I buy!!!!
Some_Guy__ - Useless release notes always
Every update always has the most vague release notes ever (“bug fixes and improvements”). So you never know what you’re going to get when you update. I wish Apple would force devs to provide accurate, meaningful descriptions of their updates. I want to know what I am installing on my device and choose why I install it, not just blindly trust everything Amazon releases like a sheep.
kaylasharp_ - Go back to the old way of loading!
This new update is absolutely garbage. Having to click “Next Page” per every 10 items is ridiculous. Go back to the way it was before, please! Seriously hope this gets fixed. I’m avoiding even using the app now because of how irritating it is to search for things!
sam00024 - New Update
Please go back to the old look. This one is very hard to look at and navigate. Too bright for dark mode users.
Mingchuedxx - Worst IT support, lock ur account for no reason
Amazon has got arrogant towards its customers. IT malfunction locked my account, called twice, still couldn’t solve and simply asked me to create a new one.
Amazon should die. Go support some new platforms that still know how to respect their precious customers.
val 800 - What happened?
I liked the app, but today I am getting something completely different...I hate it, can’t find my orders or anything else from my phone. This just happened today.
Bring back the one I had yesterday!
Fine & Excellent - Dark mode is missing
App is great but still dark mode is not available in the app.
Lynx Spade - Latest Update
Not sure why the today’s deals option was removed I can’t find it anywhere and loved checking those multiple times a day. Please bring it back!! Other than that the latest app is better in a lot of ways
Solid_Liquid_Gas Snake - Wow what happened
I loved amazon, and now all of a sudden the app doesn’t work for me. My wish list is gone off the bottom of the app, I wasn’t able to add stuff to my wish list and now I can! What is wrong with you people, why would you try to “improve” something that didn’t have much problems to begin with? Great job Amazon.
sealyx - Update removes ability to add new item on wishlist by dragging it
It is convenient to drag and drop the wish list item. I hope they add it back
Paul113z - Terrible new update! Sad...
Amazon homepage is reduced to nothing except adverts for gift cards, kindle unlimited and some tv shows.
You can’t find the deal of the day on the homepage anymore; recommend products are gone; basically if you’re looking for inspiration on what to buy, you can’t do that anymore since there’s literally nothing that they will show.
Lost a customer Amazon...
45ZER0 - Ugly and buggy
I really don’t like this new blue version of the app. Navigation isn’t intuitive anymore (where are my lists?), there are lots of visual bugs (gray horizontal lines when scrolling pages) and flotting menu wast screen space. Revert to the previous version, please!
MmnbGh - Terrible Update
Can’t find “Today’s Deal, Lightening, Upcoming Deals” with the new app. Where is it hiding or is it no longer accessible on the app?
:Gazoo: - Please fix
The app switches from landscape mode to portrait after signing in.
Kman1700 - Update Needed
App has become extremely slow and freezes frequently. It is very frustrating.
MessyMatt - Amazing
Best online purchasing site out there! Prefer it over eBay and all other sites!
needytechsavvy - Please work on the DARK THEME
I love the app but I find it hard to shop and browse at night. I wish there is an option for dark theme like most of the apps have nowadays
Seleena1995 - Awful
The new update won’t let me select other options! For example if I’m looking at a rug and the picture is white, it won’t let me select the black option. No matter what it is, clothes, games, pictures, anything I cannot select any other option than the one that is the preview!
badakchand_rathore - No dark mode in 2021
Enough said! Give us dark mode and let us shop from our beds while half asleep.
Stacey Thibodeau - Hit or miss for sure
I’m an amazon prime member, I’ve been using this site since November 2019 and I’m the beginning I was beyond impressed with this site, however since February of this year this site has repeatedly taken my money for orders placed that I’m still waiting for, making it a total of 3 orders. Apparently amazon has no problem doing business with companies who rip their loyal customers off bc I tried to contact the seller with no response several times, I went to amazon only to be told it wasn’t purchased from them so they can’t help, witch I’m sorry but how do you have the ability to sell the item through ur site but refuse to take responsibility when things go wrong, that’s just shady if you ask me, amazon sent me a link to request a refund witch I’d already been attempting so basically they did nothing but profit from a customer who already paid a monthly fee, again feels a bit off if you ask me, when your a multi million dollar company and helping a customer get $85 back is too much that’s just not cool, A little loyalty and assistance goes a long way that’s for sure.
dlafranc - no dark mode
TonyRiver - Keeps deleting booked pickup times
It’s hard enough to get a pickup time at Walmart for my groceries, but now the app has simply deleted the pickup time I’ve booked. As a result we have not had groceries in 2 weeks. Stop wasting money with TV ads to tell everyone how you are caring for your customers and use the funds to fix your POS app.
Sick of renaming - I really hate the new look
From the baby blue gradients to the floating tray at the bottom of the screen, this app screams “GO AWAY!” as soon as I open it. It just looks like a child’s gaming app instead of Amazon. So bad, I just deleted it. Would rather use my mobile web browser than use this app with this update.
Akileshreddy - Why did you guys change it
I dont like the new update
jt1233 - dark mode
please add dark mode my eyes hurt
*-RedWhitRose-* - Floating menu hindering UX
The floating menu is a nice touch but at the same time it covers 20% of the app working area. This results in viewing restriction on the product landing page including product detail. Users need to constantly scroll to unearth what is below the floating menu. This also makes it difficult to perform screen grab on product images including details to share with friends and family in one go.
old and not so wise - Cluttered screen
Another unnecessary update with annoying new graphics that overlay the screen that I am trying to read.
Wildhorses73 - Never Delivers on Time!
Paying for Prime membership is a huge waste of money as they NEVER deliver on time and when they mess up orders or shipment dates they like to tell the customer oh it’s your fault! Guaranteed deliver? Don’t believe their lies!! Save your money and don’t bother with the “Prime membership” scam artists!!
CenoTurk - Needs an update
What happened to the wishlist on the bottom & being able to tap and drag items to it?!
And stop changing how search results are displayed! They’re either grid or list. Stop mixing them up, depending on some arbitrary nonsense.
Candycrushplaya682 - Sharing
No share button?
SeaDoo666 - Dark mode??
Ça serait bien d’avoir le mode sombre! Votre application est très dur pour les yeux lorsqu’on magasine dans l’obscurité.
Iphone65555555 - Fix the last app layout
The new bar at the bottom just clutters the screen and is so annoying... please return the cart to the top section!
dylanlittle94 - This app sucks
New app sucks! Can’t find my previous orders,
Markusda - Didn’t get my $5 for downloading
Said I’d get $5 for downloading the amazon app. So I did. My $5 voucher never came.
Very disappointed. Zero stars.
Livicita - Sign off
Where is the sign off bottom in the app?
darkmode2022 - Dark mode
This app is blinding at night, please add a dark mode. It is 2022, please add a dark mode.
ipohneistheworst1756 - Jeff can not take any negativity
If i had 2 bullets and had Jeff Bezos and Hitler in a room, I would shoot him Bezos twice.
GraycieKoolkids - Junk
Not as good as people say !! Says get Friday!!xxxxx wrong don’t even ship it till after thst date !!
Never any tracking….
Stupid crap ya get online….
Ya wait forever…
spending thousands online… well I’m done deleting the app and saying fu!
Not a good place to spend my hard earned money…
gp909 - Corrupted
ktherinen - piece of garbage
the app works except the part when you want to contact them for returns. bug a lot
qktntoxbwgg52648!2!2' - Poor quality of products
I am finding more and more Amazon is using “cheap” companies. I used to only use Amazon because I knew the quality was great, but now I go to actually suppliers before Amazon. Disappointed!
llllhshdudbfotjjf - Duties paid
Hi I order ites s and had to pay duties whic I already paid for shipping amazon didnt refund me my 70 dillars ! So I paid shipping and 70 dillars in duties from DHL !!
This why i really do use amazon as much .
lulabellou - You’re kidding, right
Are you guys serious? Today is Dec1/21, and expected delivery date is May2/22????
MeethiJ - Ordered a hot case for lunch
As soon as the parcel was opened I found the tiffin one side clamp is broken . Sent a complaint no action taken by amazon. I paid for something I cudnt use .
Cabbie1973 - Age rating
Any app that involves shopping should NOT be rated as 4+ for age usage. Should be 14+. Any parent that allows their 4 year old to shop on a shopping app like this should have to pay TRIPLE the cost of the product.
YaGurlHails - Worst online shopping app ever created
Why would you give this CLOWN Jeff bezos any of your money when all of the products on that website either take 3 months to ship, don’t come how they are presented in the pictures, or shipping costs $100 for one little item. The app is so unorganized and it is so hard to find ANYTHING on this app I completely hate it.
pountalia1 - Payments
This is not OK here’s what happenedSo I wanted to buy some thing with a gift card and it didn’t work I tried it again it worked it took the money and then the next day what I see they didn’t take the money and you guys decided to pay from another card like really what the hell!!!
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If a bitch ask me for a shopping spree, I’m ordering everything from Shein & Amazon!
@HappyHourSue Thanks for the additional information. Have you been shopping with us at all during that time period? Normal purchases from Amazon that aren't for books can sometimes be labeled "Book Stores" in your credit card statement. ^SV
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Maybe this is reaching but shouldn’t the people who want everyone to mingle and share germs be against Amazon and online shopping bc malls are empty now?
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The massive shift to online shopping during the COVID-19 pandemic means retailers need to analyze customer data quickly in order to compete against rivals like Amazon. Lexer, a cus
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