Hernandezrluis - It works sometimes
There times where the app is slow when loading pages. One thing I notice is when you do a search for products the in stock toggle seem to show that everything is in stock and then You un toggle to show what is actually in stock. It’s like the toggle button is flip showing the wrong side of the stock inventory. Also when browsing for products that are available at the store and when you try to order there no longer at the store. Not sure but feel like a waste of time with in correct inventory. The your store tab should be at the top 🔝 for easier info and know how quickly to contact store or mapping it out.
Srzerkle71 - Recent Version ANNOYING Shopping Cart Malfunctioning
Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.
Penemuel - HUGE glitch in BB credit card part of app
The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.
Rd2561 - Getting tired of not being able to purchase digital gift cards
Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.
Zack Daddy101 - Shipping scam!
I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.
Misa1 - The App is Useless Due to Bugs
Unfortunately, the app is almost useless to me. For some reason, when I search for specific products in the app, the results I get almost never match the results I get when using the browser on my phone. For example, if I search for “apple carplay” using the app, I get one result. If I search for the same in my browser, I get 52 results! This happens even when I copy the SKU# of the product obtained from the browser and paste it into the search bar in the app - nothing comes up. This happens so often that I don’t even bother searching or purchasing from the app anymore.
The app also does not let customers enter vehicle information when browsing car accessories like the desktop website does so, again, I have to use the browser to make sure the accessories I’m looking at will fit my vehicle.
Please fix these discrepancies!
.null() - Convenient, but not all there.
The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.
Vigilant72 - ORDER NIGHTMARE!
I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...
Muzzeina - Worst experience!
I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!
HaloSage - I purchase all my electronics and appliances on BB App
The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app.
I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.
JMZ727 - Slow and stops responding
I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.
BroThruChrist - PLEASE FIX THIS APP!!
I’m constantly getting an “Internet connection is required” notification when I open up the app on my iPhone X and it’s ridiculously annoying! I use this app everyday and it’s a gamble to see if the app opens up properly when I tap on it. I can’t access anything on the app every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close the app multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use the app more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!
J94P - SCAM. Will steal your money!
Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.
RichJC - Needs Model Numbers in List View
Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.
Gocubs1213 - Needs to be Fixed
EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place!
Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
Jacjildem - Credit Card info
I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing the app and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.
Lavendar4444 - Curbside Pick-up
I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.
LAX20531 - Website is better
UPS return labels could not be accessed or printed, forcing me to delete the app in order to use a browser. At least let us use a browser if we want to and don’t automatically open the app.
Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to the app my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind.
The app makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.
Health987 - Great customer support!
Malachi was very helpful in the Avon store to select the right TV and TV headphones. He is very knowledgeable about the products and we appreciated his advice.
We were also impressed with the service tech Rod who came and programmed our TV and changed the hdmi cables and receiver so they would work with the TV headphones.
Rod also showed us how to play recorded videos from our smart phones on the tv.
We really appreciated Rod’s help to set up the system and also to take time to show us how to use the headset and phone connection. Thanks to both!! We give 5 stars!
Mitchejones - Good app, annoying notifications
The app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back.
EG Money 24 - Mostly functional
Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.
CTO77 - Useful, good integration with Apple Pay
Somewhat better than the website.
Apple Pay is handy and saves entering shipping details.
One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count.
Better to add more of the main info into the list page.
Cfriendr - Very poorly made
This app is just so incredibly slow and very very buggy. It’s incredulous that a company priding themselves on their technical prowess put out such a dumpster fire. I have worked with middle school kids who have made faster and more stable apps.
Pulling up anything related to your account takes eons. Try to access your recent purchases and you can go take a shower, pop some popcorn, and watch the full Star Wars saga and still be waiting for it to load. Absolutely ridiculous. No other store has this issue with their app.
Also there’s just poor bugs. If you scan a product, then scan another product, it won’t work and hitting the back button doesn’t work. SKUs don’t work half the time despite pulling up correctly in CB.
Eribo - Add more filters
You should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results.
Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need.
It’s a bit overwhelming to browse/search your site when you don’t have better filters.
Macrossfan - I'll change my review when the app gets better...
Usually, this app is my go to and has never failed me... until now. Trying to do last second Christmas shopping. I understand there will be congestion and various bugs, especially with the recent iOS 14.3 update... but, I'm trying to checkout, and it's telling me to change the delivery options for an item that I didn't even select and I can't complete the checkout process. I try to select change delivery option, but I'm taken back to the shopping cart for an non-ending revolving door. Seems a little strange and I hope no one else is experiencing this little SNAFU... I hope I don't have to reinstall the app.
1202093939399393&.&:&/ - Love the app but….
Date of visit July 26, 2022 @ 1100
Some of your staff seems like don’t want to be there at all. Not bother to help not even for the question but just to have me what I want to buy. As you see, I just ordered an airpod pro paying from my app as no one bother to give to me to from the shelf in your store. As me and some other tech friendly users, don’t bother but what about people who doesn’t use your app and hate to order online. Just fix this little problem of your staff everything else is great.
Bubba T 1023 - Edited review
After receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.
Jaycias_favorite - Usually works well
Started using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.
Bbotss - Latest release has tanked the app
I use this app daily. After the last update it doesn’t even work. Uninstalled and reinstalled and worse than it was before. No Touch ID log in, no password auto fill available, and after logging in by retyping everything, can’t enable Touch ID, and get a generic error on failure. Tried to load member offers and the whole app froze. Tried to look at the featured items in the home screen area, app froze. Had to force close and restart both times. There have been some annoying glitches in recent releases, but this release makes the app entirely unusable. I just wanted to buy something and look through what’s on sale this week, but afraid to place an order when the app is freezing and not working like this.
Sharepointguy - Missing the “preview in your space” feature
Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.
MoMo from the east side - The best place on earth
If you love electronics and technology then you’ll love this store. Very important to make sure your schedule for the day is completely open cause you could be here for hours and not even realize it. finding something you need and being able to compare it with other brands of the same item gives you a sense of confidence that you’re buying what you want, there is virtually no room for error!!!!! I love the Bedt Buy store and the employees that help me!!!! A++ rating.
Pinkywinkygirl101 - Such a amazing app
This App is so amazing because it has everything I need to do it or is everything it App is so amazing because it has everything I need to do it or is everything it would’ve everything they needed to order any were never but you never and is always good but other people that they’re out there that they think that is not good at all I’m just like what house in a goodwould with everything they needed to order any wind never say never never in his
C4Robert - Too many notifications that won’t turn off
It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all.
So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me.
If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.
Gio_momma - Doesn’t record purchases to your account
I’ve used the app to make purchases previously and had good luck. I made a purchase a couple days ago with the app...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in the app and it wasn’t there.
I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account.
This is more than maddening and I will never use this app again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes the app not worth it.
Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.
Sushil04 - Good but not up to date system
It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small.
Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately.
It’s more of store system lag than the app itself but figured they should run in sync.
Dk901 - Payment PROBLEM
I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but the app is saying different even if you check your balance in the store it’s wrong vs the app. I don’t understand. Now why is it sooooo hard to find my payment history or payment on the app I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem
Ghormeh_Sabzi - Check out doesn’t work any more - UPDATE
I don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience
Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working.
Payaso de Diablo - Works well… Most of the time
The app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option.
K.Squiggle - Self check-out never works
As an employee that gets to work before registers are open, it is nice to be able to grab a drink or snack and not have to worry about remembering to go ask a coworker to ring me out. The past couple months the app will not acknowledge that I’m in the building or something because self check out won’t work. I have to close and reopen and close and reopen the app and maybe 5 minutes will go by before it allows me to make my purchase.
If you want us to push self check out to customers so you can finally just replace us like you’ve been trying to do maybe fix this???
Bhayward00 - Well written app!
I’m an iPhone developer, and this is a well-written application! It’s fast, has all of the features of the website, and I’ve price matched their app in the store a bunch of times. I’d honestly rather use this than their website, as long as I’m not using the credit card payment part of the site, which barely works in the app. But if I’m making payments, I’ll be on my laptop anyway. From an Objective C (iPhone programming language) developer, download this!
Ryestud - Location services needs tweaked
Right now the location services stays on and tracking when you have the app in the background. This will never go away until you close the app process out. I think this causes battery and performance issues for people that have older phones as well as people that don’t know how to close apps. Change this to turn off if you are not actively in the area of a store, and the app has been in the background for 5 minutes (or whatever is deemed an adequate wait time).
Frankiehl28 - Credit maintenance issue
I don’t have a problem with the app with regard to purchases & reviewing product info. The problem I have is with the credit card maintenance portion of the app. I generally use this portion to monitor my credit card activity & make payments. I have been unable for nearly a month to access pdf copies of my statements. Now, for the past week, I’ve been unable to open the credit portion of the app at all, on neither my iPad nor iPhone.
Codyydaniel - Super involved, lots to choose from.
Love the app, easy to work and get things delivered, installed and updated. Would like to see better switches in-between screens and some general bugs to be fixed. But overall a great shopping platform when you don’t want to set foot in the store. Check for items you want and see if it’s in store if it is then you can schedule a pick up order or if it’s not at the location have it mailed to you as well!
Joshuasheena - Really love the app
Not only can I find amazing deals on items I need. I called up waited patiently on Hold with the assistant and they accommodated me and Price matched an item I purchased previously on my membership their Sales Service team and Managers went above and beyond and the app when you become a Member it enables you to bookmark or save later it will send you a notification or text when it goes on sale! Absolutely love the app and Store
Trish DeRose - Manalapan, NJ Store
I went today to get a new iPhone & Mario was the associate who acknowledged me almost right away. Once he was finished with the customer he was helping when I approached the desk, Mario went right into helping me. He helped me with my purchase but since the phone was not in stock & I was having an issue with my phone, he resolved the issue. I thought he deserved an excellent review! Thank you so much for the best customer service experience!!!!
Cazimier - Like it but...
I like the app. It works well most of the time. Could be low patience when it doesn’t. What I do wish for though is an option to turn on a notification about accrued points. I get points, use the card to get more points then lose the points bc I don’t know they have expired. Would love to get a reminder a month or so before the points expire. 🤔
And speaking of which, I think point should last an entire year not just a few months. Not everyone has deep enough pocket to become an elite member. 🤨
Andy Zimmerman - API Coders at BestBuy, what are you doing dude?
Holy cow. This app has suffered greatly lately in reliability. Scans are mediocre in performance, most in store scans force you to open a browser instead of staying in the all which I can only describe as cringeworthy. Searches sometimes don’t work at all (often by the way. Not occasionally, I use the app daily). I’ve honestly never seen something struggle this hard at a basic search. Mobile checkout also disappeared after a very brief moment of usage… it just feels like a mess. I’m disappointed, the app used to be amazing, but the coding on this now feels like a beta it’s so buggy. I hope this changes soon, but wow man, just wow.
Bassboneguy31 - App improvement suggestion
The app works well for me overall, but there’s one really annoying thing about the iPhone version of the app. When you search for a product, then another, etc, you get buried in product listings and have to keep hitting “back” only to go to the previous product you were looking at.
Can you please add the “Home” navigation button on iPhone like you have on the iPad app at all times? It’s there when you launch the app but isn’t available once you get into product listings.
Hausiscrazy - Washer and Dryer
I bought a new washer and dryer recently but for some reason I have not received award points to my account. Not an issue as far as the washer and dryer goes. The washer and dryer are performing as expected and I’m happy with the purchase.
The customer service was outstanding, both before and after the sell. Friendly and willing to help.
The delivery was 2 hours earlier than the confirmed time slot which normally would be no big deal, but I had to take time off from work to meet them, that was a problem.
Angkor 6 - Complete garbage
Takes half an hour just to place a basic order. You have to enter your shipping address for each individual item you order. Takes forever. If you order more two items you have to sit there and enter an address on each item. Also constant worthless updates that do nothing. Constant blank screens and processing wheels that take forever to clear. You need a cellular phone to police any kind of order because they send you a confirmation text that you have to enter every single time. This is basically the opposite of what you would want in the ideal app. The a epitome of a failing company like circuit city
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