Best Buy App Reviews

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getting TV installed. can’t talk to an agent even though I’ve tried it to an automated system that only let you pick the date not able to pick the time even with their four hour window so you have to leave the whole day open until they’ll text you back maybe the day before give you a window totally unacceptable I bought my membership which until a few months ago included free installation of your television that I bought 2 LGOLED TVs, and now I have to pay to install one instead of raising the price of their membership they just reduced all the services, so unless you’re constantly purchasing items truly a rip off

Shipping scam!. I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.

Good app except the autoplay video adverts. Haven’t had too much of issues with the app except that when I’m browsing through a list of items and I happen to come across an advertisement for an item that has a video on it, when the video just barely enters the viewing area it automatically opens full screen and blocks everything out and starts playing, something that should never ever be done, at most it should stay in-line but should never open full screen and completely block everything else. This seriously needs to be addressed. (Honestly there should be an option to where it doesn’t even autoplay (this would be for those with limited data plans and don’t want their precious data to be consumed by an unwanted video advertisement)

SCAM. Will steal your money!. Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.

Getting tired of not being able to purchase digital gift cards. Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.

Check out doesn’t work any more - UPDATE. I don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working.

Useful, good integration with Apple Pay. Somewhat better than the website. Apple Pay is handy and saves entering shipping details. One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count. Better to add more of the main info into the list page.

App is killing my iPhone battery in iOS 14. This app is destroying my battery life since upgrading to iOS 14 and iOS 14.0.1. Today it has consumed 71% of my battery life and that is almost entirely while in the background as it never stops accessing my precise location. I'll bump the app back up to 4 stars or better once it stops running constantly in the background especially for location info pulling. Force quitting it does stop the activity but if like today I forget or I'm too busy it drains my phone way too much.

Usually works well. Started using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.

Mostly functional. Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.

Very poorly made. This app is just so incredibly slow and very very buggy. It’s incredulous that a company priding themselves on their technical prowess put out such a dumpster fire. I have worked with middle school kids who have made faster and more stable apps. Pulling up anything related to your account takes eons. Try to access your recent purchases and you can go take a shower, pop some popcorn, and watch the full Star Wars saga and still be waiting for it to load. Absolutely ridiculous. No other store has this issue with their app. Also there’s just poor bugs. If you scan a product, then scan another product, it won’t work and hitting the back button doesn’t work. SKUs don’t work half the time despite pulling up correctly in CB.

I'll change my review when the app gets better.... Usually, this app is my go to and has never failed me... until now. Trying to do last second Christmas shopping. I understand there will be congestion and various bugs, especially with the recent iOS 14.3 update... but, I'm trying to checkout, and it's telling me to change the delivery options for an item that I didn't even select and I can't complete the checkout process. I try to select change delivery option, but I'm taken back to the shopping cart for an non-ending revolving door. Seems a little strange and I hope no one else is experiencing this little SNAFU... I hope I don't have to reinstall the app.

Payment PROBLEM. I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but the app is saying different even if you check your balance in the store it’s wrong vs the app. I don’t understand. Now why is it sooooo hard to find my payment history or payment on the app I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem

Missing the “preview in your space” feature. Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.

Needs Model Numbers in List View. Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.

Good but not up to date system. It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small. Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately. It’s more of store system lag than the app itself but figured they should run in sync.

ORDER NIGHTMARE!. I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...

Edited review. After receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.

Website is better. UPS return labels could not be accessed or printed, forcing me to delete the app in order to use a browser. At least let us use a browser if we want to and don’t automatically open the app. Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to the app my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind. The app makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.

Great website and app. Sometimes I have some errors on not getting my product wanted on time because of error with the payment platform that has only once. Otherwise great app and overall look of the website and very user friendly. Definitely prefer this option than going to store and try finding what I need. All though my store has always been wonderful and always goes above and beyond my expectations especially the geek squad. There have been some incidents but they are always wonderful with there customer service and enjoy there company. My spouse just hates stores as well lol so best option is definitely the pick up or delivery since I don’t drive. Just a shout out to the Northglenn Colorado office thank you for your amazing customer service and going above and beyond same thing with the geek squad.

HUGE glitch in BB credit card part of app. The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.

Convenient, but not all there.. The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.

Fails to deliver on preorders. Sure buying things that are in stock is no problem. But when it comes to fulfilling preorders for popular new releases or limited edition items, this company FAILS SPECTACULARLY. From canceling your preorders out of nowhere, to failing to notify you of a delay in your order until the night of release, or even promising a limited preorder item during checkout only to receive nothing on release date. And how do they respond when you reach out? Pretty much with, “What preorder item? Sorry.” Or “Just try again tomorrow.” This has already happened to me multiple times. Don’t think they will change. So save yourself the headache and preorder from actual competent retailers. I know I will.

Is the Store Locator broken?. This app used to work as intended, especially with the store locator feature when it comes to finding out if a product is in stock in certain stores...but now it perpetually pretends that there are “no stores within 250 miles...” ...from ANY PLACE, not even inside one of the stores! 😳 It’s been stuck like this for about a week now, and I’m not the only person who has this issue, and yet there seems to be no progress on it getting fixed, if there was ever any intention. 🤷🏼‍♂️

Credit Card info. I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing the app and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.

Login issues. Giving three stars due to the annoyance. My problem isn’t necessarily the app, but the fact the app doesn’t support passkeys is what landed me here. I setup a passkey login. Ever since, I can’t get my normal password to work in the app. I deleted my passkey in my account settings. I still can’t get a password to work, not even on the website. I can reset it, log out and try to login. Won’t work. Reset and waited overnight. Still didn’t work. Finally linked my account to my Apple ID and now I can finally login using my Apple ID without having to reset my password. Add passkeys to the app. FIX THE AUTHENTICATION PROBLEM.

Great customer support!. Malachi was very helpful in the Avon store to select the right TV and TV headphones. He is very knowledgeable about the products and we appreciated his advice. We were also impressed with the service tech Rod who came and programmed our TV and changed the hdmi cables and receiver so they would work with the TV headphones. Rod also showed us how to play recorded videos from our smart phones on the tv. We really appreciated Rod’s help to set up the system and also to take time to show us how to use the headset and phone connection. Thanks to both!! We give 5 stars!

Horrible at managing your payments. I have to say right from the start that I don’t use the app for anything else but managing my payments. Most often than not, I believe that the design of the app is intentionally aligned to make managing payments hard and cumbersome — so you can miss out on them. First, you can’t schedule payments for more than two months in advance. Second, you can’t log in using the fingerprint sensor and remembering the password is always a pain since the payment feature is used once every two months.

Good app, annoying notifications. The app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back.

Doesn’t record purchases to your account. I’ve used the app to make purchases previously and had good luck. I made a purchase a couple days ago with the app...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in the app and it wasn’t there. I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account. This is more than maddening and I will never use this app again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes the app not worth it. Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.

Updated App is horrible. I loved the app in the beginning but now I REALLY don’t like it. It use to be much simplified. In the beginning I could click on make a payment it would go directly to Citibank and it wasn’t a problem. NOW I have to search all over the place just to find my account to pay Citibank. I also can’t download my statement on PDF only CVS. This is a horrible update for the new app. I feel like if we cannot find the payment for Citibank was done on purpose where we get charged a late fee. I also called 3 weeks ago to start getting paper statements since I can’t download mine. I have YET been able to receive it! Now I have to make a phone call again! Totally frustrated on this new app and not receiving my paper statement in the post mail.

Add more filters. You should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results. Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need. It’s a bit overwhelming to browse/search your site when you don’t have better filters.

GeekSquad Hidden Cost Scam. TLDR: Close to $1000 in hidden costs for installation. Unhelpful customer service. I wanted to install Carplay in my car. I contacted BestBuy customer service before purchasing to confirm the feasibility and costs. After being transferred 3 times, I spoke to someone from GeekSquad. We talked for half an hour and I got a quote for 550. So I purchased the parts we talked about and scheduled an appointment with GeekSquad. I got a call later and I guess it was one of the guys who actually does the installations. He told me that I would need close to $1000 in additional parts on top of my included free installation. He admitted that BestBuy intentionally has you first get the main parts and only tell you the real costs when you come in. Their business tactics are hella shady and I will be avoiding from now on. Beware. Even worse their chat support only uses click-to-paste template responses and don’t actually have any ability to help you resolve your issues.

The App is Useless Due to Bugs. Unfortunately, the app is almost useless to me. For some reason, when I search for specific products in the app, the results I get almost never match the results I get when using the browser on my phone. For example, if I search for “apple carplay” using the app, I get one result. If I search for the same in my browser, I get 52 results! This happens even when I copy the SKU# of the product obtained from the browser and paste it into the search bar in the app - nothing comes up. This happens so often that I don’t even bother searching or purchasing from the app anymore. The app also does not let customers enter vehicle information when browsing car accessories like the desktop website does so, again, I have to use the browser to make sure the accessories I’m looking at will fit my vehicle. Please fix these discrepancies!

Curbside Pick-up. I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.

Unprofessional. This is the most terrible experience of buying equipment online. I'll start with the fact that I paid for the goods because I saw that I could pick it up right today at Union NJ, by the end of the day no one answered me and I went to the store, they told me that nothing was ready yet, I said that in 20 minutes the store will close and what should I do next? Having received no answer, I went home disappointed. The next morning and all day my status did not change, I contacted the support service and they reassured me that we were working on it and everything would be resolved soon. As it turned out, nothing changed the next day. I went into the application and saw that I could change my order from pick up in the store to delivery to home, since under the product it was written receive it tomorrow if you choose delivery. Two more days passed and today I see a message that your order is delayed and if I do not receive it by December 12th, then I can get my money back! This is very unprofessional and also looks like I was deceived from day one.

Works well… Most of the time. The app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option.

PLEASE FIX THIS APP!!. I’m constantly getting an “Internet connection is required” notification when I open up the app on my iPhone X and it’s ridiculously annoying! I use this app everyday and it’s a gamble to see if the app opens up properly when I tap on it. I can’t access anything on the app every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close the app multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use the app more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!

Latest release has tanked the app. I use this app daily. After the last update it doesn’t even work. Uninstalled and reinstalled and worse than it was before. No Touch ID log in, no password auto fill available, and after logging in by retyping everything, can’t enable Touch ID, and get a generic error on failure. Tried to load member offers and the whole app froze. Tried to look at the featured items in the home screen area, app froze. Had to force close and restart both times. There have been some annoying glitches in recent releases, but this release makes the app entirely unusable. I just wanted to buy something and look through what’s on sale this week, but afraid to place an order when the app is freezing and not working like this.

Can't Pay Credit Card Bill. I don't use the app to buy things. I like to go in person for electronics. But I do have the credit card. And I have always used it to access my Citibank credit card but for the past maybe six or seven months I have not been able to access the bank and pay my bill via the app. Instead I have to go through the regular Internet. Would be nice if y'all could fix it. Or just remove it all together if it's not important to you. When I click the "Pay your bill at Citibank" tab it just shows a blue circle loading bar forever.

Too many notifications that won’t turn off. It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all. So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me. If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.

Fixing my computer/printer issues. Bennett from the Austin, Texas geek squad did a great job troubleshooting my problem with my computer not being able to communicate with my printer. I made a phone call to the Tech Support on 3 occasions and they were unable to fix my issue. Bennett was amazing in figuring out the problem and fixing my issue. He was courteous and very helpful, even helped me with another issue in my home. Bennett definitely deserves his 5 stars. Actually he deserved more but this page doesn’t allow it. I highly recommend Bennett.

Worst experience!. I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!

Purchases No Longer Viewable. This was a great (iPhone) app, but recently, I can no longer see my purchases that I’ve made. It’s impossible to see orders that I’ve made, track shipping, modify or cancel orders that I’ve made, etc. I’ve reinstalled, logged out and logged back in, etc. Googling the issue hasn’t fixed the problem either. The app is almost worthless to me now. VERY frustrating!!!! Before this, I loved it. Easy to browse products, read/write reviews, pay your BBuy credit card, and keep track of all account features. Now that it seems to be broken, I won’t be using the app much anymore…which means I will very rarely be shopping at BBuy anymore either. If they can figure out the problem and get it working properly again, I will amend my review.

Needs to be Fixed. EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.

Love the app but….. Date of visit July 26, 2022 @ 1100 Some of your staff seems like don’t want to be there at all. Not bother to help not even for the question but just to have me what I want to buy. As you see, I just ordered an airpod pro paying from my app as no one bother to give to me to from the shelf in your store. As me and some other tech friendly users, don’t bother but what about people who doesn’t use your app and hate to order online. Just fix this little problem of your staff everything else is great.

Crappy products and geek squad protection. Add a printer Peter go bad how does schedule an appointment with the geek squad online after going through virtual which was disconnected three separate times and the final thing was to take it to a store take it to the store with a 3637 minutes just to be asked for an appointment on saying no and the virtual told me to bring it in and made me wait another 34 minutes before I got disgusted to talk with the manager in the store to find out it’s a simple as replacing but instead of replacing it, you give me back the money that I paid for it now with the printer is worth today therefore costing me an extra $80 instead of just replacing it when I had the protection therefore I consider that as being fraud or illegal what you condone this action, so Costin me extra money because you don’t want to replace it you wanna do the simple task refunding, then you refund or under the manufacture warranty not even the geek quad warranty or plan that again shows that it’s illegal. It’s fraud. It’s a scam CEO Water be ashamed. This is stealing from your customers but then again, you’ve been doing this for years as I’ve looked at other reviews

Insanely laggy. Huge performance issues. Legitimately, my phone has never got so hot using an app before. Only the Bestbuy app has this problem and it is constantly happening, reinstalled, still the same issue. My friend is having the same issue too on his iphone 14 pro max (i have an iphone 12). To be honest, the app needs to be updated on performance a lot. An app should not lag this badly on basic mechanics. Lastly, features that are within the app like “for him” and “for her” are essentially the same products and make zero sense? An xbox series X for her? A hair curler for him? Not my first impression of a for him/her, in general i feel the app is a bit bloated in so called features but lacking the purpose the feature was built to do.

I purchase all my electronics and appliances on BB App. The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.

Slow and stops responding. I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.

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Great app and simple. This app is as simple as it gets! I wanna start off by saying everything is very smooth and works properly! Also it is very clear and easy to understand, and navigating is extremely easy to do. Tells if items are in stock at the store closest to you. All the information is very neatly displayed and the design is very clean and organized! Great app 5 stars.

Keep up the great work!. I appreciate the fact that your app has worked perfectly for me throughout the Christmas season and beyond. I was able to make multiple purchases that included appliances, and I had zero issues. Unlike Lowes where I had significant issues including one that I would classify as “bait & switch” like activity. Keep up the good work, love on us customers, and we will continue to love you back!

Great app but where’s the augmented reality feature?. I love this app and recommend it to anyone looking for tech stuff but I can’t find the augmented reality feature inside the app anymore. You used to be able to place an approximate sized tv on your walls of your house to compare sizes and know which one is best suited for you, however I think a recent update took the feature out. What gives? Is it a glitch on my end or something else? Tried uninstalling and reinstalling

Worthy/worthless. (1)Bestbuy top heads. Y’all really done messed up when you got rid of the points system for the free membership. That was your main source of repeat revenue due to the cost of items now. You shouldn’t have gotten rid of that. (2)The only reason to even use the free Bestbuy membership now is if you live in the USA and you need a way to keep track of your purchases for the USA’s IRS since Bestbuy (as of right now) will allow you to reprint your receipts for each year of business purchases that you need for tax purposes.

App improvement suggestion. The app works well for me overall, but there’s one really annoying thing about the iPhone version of the app. When you search for a product, then another, etc, you get buried in product listings and have to keep hitting “back” only to go to the previous product you were looking at. Can you please add the “Home” navigation button on iPhone like you have on the iPad app at all times? It’s there when you launch the app but isn’t available once you get into product listings.

App needs lots of work. So this app filtering doesn’t work. Much like their website the app doesn’t distance tell what is in the store vs what the will sell online. Often I use this app to see what is in stock at stores. It does a horrible job. Even if you turn the filter for your local store on. It will show you the item and then when U go to check out you find out that is out of stock. Cheap app that really doesn’t tell you anything. You still have to call and if you can actually get to someone good luck with the. Giving you the right answer. Just another big box store that doesn’t understand what a customer wants.

Super involved, lots to choose from.. Love the app, easy to work and get things delivered, installed and updated. Would like to see better switches in-between screens and some general bugs to be fixed. But overall a great shopping platform when you don’t want to set foot in the store. Check for items you want and see if it’s in store if it is then you can schedule a pick up order or if it’s not at the location have it mailed to you as well!

Uses power like crazy in background mode. Not a bad app but like all apps like this, you wonder why it exists when the website is better. Much worse than that is that it uses a lot of power even when it is not being used. The Battery section settings revealed this. My phone normally lasts all day without issue but lately it was only going about 3/4 of that time before I deleted it.

Manalapan, NJ Store. I went today to get a new iPhone & Mario was the associate who acknowledged me almost right away. Once he was finished with the customer he was helping when I approached the desk, Mario went right into helping me. He helped me with my purchase but since the phone was not in stock & I was having an issue with my phone, he resolved the issue. I thought he deserved an excellent review! Thank you so much for the best customer service experience!!!!

Really love the app. Not only can I find amazing deals on items I need. I called up waited patiently on Hold with the assistant and they accommodated me and Price matched an item I purchased previously on my membership their Sales Service team and Managers went above and beyond and the app when you become a Member it enables you to bookmark or save later it will send you a notification or text when it goes on sale! Absolutely love the app and Store

Washer and Dryer. I bought a new washer and dryer recently but for some reason I have not received award points to my account. Not an issue as far as the washer and dryer goes. The washer and dryer are performing as expected and I’m happy with the purchase. The customer service was outstanding, both before and after the sell. Friendly and willing to help. The delivery was 2 hours earlier than the confirmed time slot which normally would be no big deal, but I had to take time off from work to meet them, that was a problem.

Unable to sign in. Tried to purchase a ps5 but it was not letting me sign in. I thought it was just a server issue due to high traffic but doesn’t seem to be the case. 12 hours later, tried signing in and it still gives me the same issue “something went wrong”. Please fix this issue. It’s annoying. Same password works on the web but not on the app.

Why is it so hard to pay a bill. Gosh this app and website doesn’t make it easy to pay a bill. It gets so frustrating trying to pay a bill threw the app. I change my password and the next thing is telling me I enter it incorrectly. How many time do I have to change the password before being able to pay. Must fix that feature make it easier to see instead of jumping threw hoops to get to that area. I’m probably going be late on my payment cause of this issue cause I’m over seas and I can’t even go to a bestbuy store. Please fix the bill payment feature I just wanna pay my bill on time with out any hassle.

Mimics Website- Limited Functionality. This app just connects to the website. There are even ads fir the very app you’re using in the app, suggesting that BB just plugs the website into the app rather than customizing the user experience. I followed instructions to request a price match in a chat, but to complete the transaction they sent me a secure link. But I couldn’t open it because the chat UX doesn’t have that that capability- nor can you copy text. Currently this app is only good for simple functions like browsing products. Anything complex requires a real browser.

Orders cancelling when purchasing on app. I haven’t bought anything with the app for about 1-2 months and I was purchasing a iPhone X case for my wife and it cancels my order. Did it another 3 times on App and it cancels about 5 minutes after getting my order confirmation. Even used 3 different payment methods and it still gets cancelled. Chose to buy it on my PC at the official website, it’s been an hour and it hasn’t gotten cancelled yet. Gave this app a 3 Star just for this problem. Fix this problem and I’ll give it a 5 Star. Love it just that problem irritates me.

Love the app but. I already made 2 big separate purchases. Twice the payment went through. Twice I got a refund soon after saying it was unavailable! I have to wait under a week to receive my money back. All because they don’t update what’s available online. If you want to take my payment right away, you should double check before you take my money. I have to wait under a week for a refund, while you can take my payment in a manner of seconds? Ridiculous!

Bad service; defective products. I ordered one refrigerator last winter for my new home, I didn’t move in until 2 months later then I found the refrigerator didn’t work at all. It’s out of return date, I have to contact manufacturers to have it repaired. Till now, it still doesn’t work. Meanwhile, the staff who delivered the appliances to my home was very rude, I was late to my new home because of the traffic accident on the road, he wasn’t willing to wait for 5 minutes, he dropped all the appliances out of my garage with rain pouring. Also I ordered the two Apple charging pad recently and when I opened up the box, instead of charger, they are Epson Inks.

Good app overall. Searching site and use of app was easy enough. I ordered 2 items and a quantity of 4 of each item. At checkout, it separated the main item into 4 separate items which was easy enough to see and understand. The second item was displayed only once and did not show a quantity. Since the checkout price looked right that I was ordering 4 of those as well I just went with it. I will see in a couple days if all was shipped correctly.

Shipping scam and poor customer service. Strongly suggest avoiding BestBuy at all. They have pathetic customer care and after-sales service. I ordered Jabra Elite earbuds online and they delivered an empty box. The envelope was sealed with empty box. I contacted customer support, and they asked me to contact the courier. I did that, courier asked me to contact BestBuy.I did. BestBuy asked me to report the case to the police. I did that. Six months has been passed. They didn't resolve my case and whenever I call customer support they asked me to go to the nearest store. I went, and they again refer to the online store. I am following my complaint for more than 6 months with no success

Nothing but round after round of logging in. The email says I have a very important document from Citibank waiting for me. I log in. Offers View Document. Won’t open the document. Hit it twice. Wants me to log in again. Says I can’t have 2 accounts open at once. I don’t have another account. So I close the first log in window. Second one wants me to log in again. Says I can’t have 2 accounts open. So I close the previous window again. Now, log in again, on and on. I can’t see the very important document. I can’t pay my bill. Have to call in to pay it off. This app is terrible. It won’t allow me to GIVE THEM MY MONEY! How messed up is that??? And what’s in the damned document??? I’m furious.

Website ordering. This website has been set up VERY WELL !!! It “is patient” allows us to be able to come back and reread things and take our time in trying to decide and feel confident in returning the device if we feel it is not for us. Health issues makes us not able for travel much at all , so little things mean very much to this house hold. Thank you

Waiting and waiting and waiting and.... This app is not very optimized. Going directly to the webpage is much better than this app. 6 sign in attempts failed after downloading for the first time due to server response. What in the world is it doing in the background? Lol. I clicked my account tab and the page showed the loading/spinning circle for more than 4 min. My network is not the issue and I am on an iPad Pro. Get this app fixed! Apps are supposed to be about convenience and speed, not 10x more time to load over a browser page. Pitiful.

Store location is all FIXED. I want to switch location. Store location is all FIXED. I want to switch location. I have 2 houses and I go to 2 different stores but maybe 2 more stores. Depends which home and on stocks. I can not change location to check on status. Should I delete apps and reinstall to change? I am confused. I am DEAF It is all phone system. Email and text are all one way. Got new dishwasher but no service on installing. Then all checklist on service disappear!!! Please DONT BUY or order. Finally I gave up. Deleted apps!!

The App is great except... It always logs me out of my account. It’s just really annoying to check the “remember me” box and it never saves your account. Not a huge deal, but when you enjoy buying from BestBuy and when you are an elite plus member it gets really old really fast logging back into my account about 98% of the time!! Also does it when trying to pay your bill, come on guys, I’ve looked over it for years now. I just can’t stay quiet anymore. Please fix

Can't log in on two devices at once. For the past two weeks or so, it's been impossible to log in to this app on both my iPhone and my iPad. If I try to log in on one device, it tells me the password from my password safe is invalid. So I reset the password, and update the safe. Then, on the second device, it logs me out (reasonable). So I try to log in with the new password from the safe, and that doesn't work. If I reset the password on the second device, the first device is logged out, and it won't recognize the password I chose on the second.

Frustrated!!!. Signed on to my app, said I had a payment due so I paid well over the minimum payment. Weeks later I get an email stating my bill is due. I sign into the app and it actually tells me I have an overdue payment but when you switch to another view it says October’s payment is due. I already paid it! Call customer service and they said I made the payment too early and it can not be credited for October’s payment so now I have to make another payment or risk screwing up my credit and having to pay late fees! Such a bunch of bull! I’m sorry but there should be no reason they can’t just put that the bill was paid for this month!

API Coders at BestBuy, what are you doing dude?. Holy cow. This app has suffered greatly lately in reliability. Scans are mediocre in performance, most in store scans force you to open a browser instead of staying in the all which I can only describe as cringeworthy. Searches sometimes don’t work at all (often by the way. Not occasionally, I use the app daily). I’ve honestly never seen something struggle this hard at a basic search. Mobile checkout also disappeared after a very brief moment of usage… it just feels like a mess. I’m disappointed, the app used to be amazing, but the coding on this now feels like a beta it’s so buggy. I hope this changes soon, but wow man, just wow.

Improved for voiceover users. But still has room to grow. Very much improved over time. Only downside, I am a voiceover user. And a lot of the buttons aren’t labeled during the checkout. Like Apple Pay, or Visa check out. I had to figure them out myself. It would be great if they would have someone go through the app before it’s released to test that all the buttons are labeled correctly. Overall, improved tremendously over the last year. They are usable. :-)

PS5 Pre Order Fail !!. During one of the most important moments of gaming history, you guys decided to nerf your app while PS5 pre orders were open. I added to my cart the moment it popped up to pre order and the cart wouldn’t load for the life of me, always an error. I missed the preorder...even when I knew for a fact I could get it. Would not allow me to check out, at all. The website functioned just fine on my google chrome, but your app was bust. I can’t add nothing to my cart nor see anything in it, even when I tried to put a TV in it...nothing. On the webpage via google chrome, I can access my cart just fine. Thanks a lot. Just lost a customer...but you don’t care so it’s whatever.

Complete garbage. Takes half an hour just to place a basic order. You have to enter your shipping address for each individual item you order. Takes forever. If you order more two items you have to sit there and enter an address on each item. Also constant worthless updates that do nothing. Constant blank screens and processing wheels that take forever to clear. You need a cellular phone to police any kind of order because they send you a confirmation text that you have to enter every single time. This is basically the opposite of what you would want in the ideal app. The a epitome of a failing company like circuit city

Never ending issues. I don’t even know where to begin.. the app barely works, endless verification loops when trying to purchase high-demand products, it’ll keep you waiting for hours while it checks if items are in stock when they actually sold out in minutes, customer service will keep forwarding your call to other departments in circles without resolution, customer service will tell you that you can’t speak to a manager because they are having lunch or too busy assisting other customers to assist you even if you wait, customer service will promise you a call back which never happens.

Horrid ‘Checkout’ experience (where’s Apple Pay?). The feel of the app if great. But the Checkout experience is horrendous. In 2020, a large electronics company should already be utilizing Apple Pay as a default option for payment during checkout in its iOS app. But no, I either have to manually enter all my shipping, billing, and credit card info OR use PayPal, which only auto fills shipping and billing address info and leaves you to STILL enter your credit card info manually. What I thought would take 5 minutes to order a printer took 20 minutes after all was said and done. I hated the experience.

Worst Purchasing App I’ve ever used.. Called four separate times totaling over 4 hours on the phone trying to fix a miss typed address. The app is very inflexible and can not handle issues. Looks more like the SAP/MES system is the issue because the person on the phone could not fix it as well. So far they have not fixed it. Package is going to the wrong address.

GOOD WITH FLAWS. I have Gamers Club Unlocked and with that when I’m searching video games, it’s supposed to automatically adjust the prices to the discount prices by default. Since the resent update, it no longer does that. Another annoying thing I’ve came across is that when you search for something and scroll down, exit the app and go back to it. The app scrolls you all the way up to the top. Which may sound petty, but when you’ve been scrolling down for like 5 minutes it becomes quiet frustrating.

Like it but.... I like the app. It works well most of the time. Could be low patience when it doesn’t. What I do wish for though is an option to turn on a notification about accrued points. I get points, use the card to get more points then lose the points bc I don’t know they have expired. Would love to get a reminder a month or so before the points expire. 🤔 And speaking of which, I think point should last an entire year not just a few months. Not everyone has deep enough pocket to become an elite member. 🤨

Filtering and navigation needs work. The app seems like it is a wrapper around a web view. There is no button anywhere to go to the “home page”. Instead you need to tap the back button a million times. Disappointing. Also when I try to filter items it: 1) doesn’t keep the “more” item options when you select an item — a pain when you want to include multiple brands at the end of a long list, 2) filtering occasionally seemed to *exclude* the items I selected.

App is A LOT better, but always room for improvement. Great functionality has been added like the ability to easily switch back and forth from menus and windows without losing track of what you’re looking for. A useful capability would be to the ability to price match within the app from other retailers. I understand this would be challenging from many perspectives, but anything worth doing is usually difficult.

Changed the Cart. In the most recent update, the cart changed for the worse in my opinion. I used the cart frequently to save items I was interested in and check to see if anything happened to be on sale. It was easy to just scroll through them. This most recent update has made that process agonizingly slow and clunky. Please bring back the old cart or fix to allow saved items and their prices to show in a timely manner. It is super sluggish.

Locked out of app with no help. I set up 2 factor authentication setting so my phone didn’t need it as a recognized device. Not only did I not receive any emergency codes that were supposed to be sent from bestbuy in case I got locked out it also added 2 factor authentication to my phone (which I told the app not to). Now I can’t access my account as the verification is not being sent to me via email or text which is the option I selected. Best Buy’s response was to tell me to start a mew account because there was nothing they can do. Guess I’ll be shopping elsewhere from now one because I am not making a new account.

Card services 🤦‍♂️. It’s been years and there is no improvement on the card payment services link. When you expect some decent update, everyday it gets worse. Now, I see a rotating icon each time I log into my card services account to make a payment or view the balance! Why not build a new app and save us all from this trouble? 🤔

Garbage customer service, garbage business. Ugh If you ever have to deal with customer service they are in a different country and can not speak and understand English sufficiently to provide any service. I called back and spoke to a second customer service rep. They said they would refund me per their policy after the first person just said they didn’t understand anything. Then the next day I get a form letter email saying my refund has been rejected, the form letter lists every aspect of their policy and no specific reason for rejection. Sending your dollars overseas to provide waste of time service.

Totally Unreliable. This is a completely unreliable app. There is no guarantee that information is being taken correctly despite trying to ensure that I double check everything. The ordering process is completely unable to change if the information does come back incorrect unless you can catch the mistake within 30 minutes!

Big problem with a solution. With the amount of people who really want a ps5 or xbox there are also people who do stock exchange. For the people who do stock exchange they order the most that they can so that people can’t get any of them so a solution to this is simply just have everyone only order one or two then don’t do shipping only have the option for store pickup so they all don’t go to one singular house.

Where’d the store ad go?. I’ve used this app for years, from making purchases to comparing products to checking out the newest deals. In one of the recent updates, the Local Ad feature, which used to be underneath My Store, has either moved to a hidden location or disappeared completely. I don’t mind going to the store and going through a physical copy, but the online one is far more in depth - i.e. the paper one will show a few movies on sale and say “40 titles available”, whereas the online one will show each title.

Nice for shopping but has issues. The app is good overall for shopping online but recently I stopped being able to pay my bestbuy card using it. When I try to go to my card to pay or view my balance it just shows me the bottom on the page asking if I want to view in Spanish. Maybe it’s just on my phone but it was a lot nicer when I could pay my bill from my phone.

Smoothest app!. Best Buy’s app and service is unmatched. I order something just about weekly from here. Always find what I’m looking for hassle free. Quick checkout online and what’s even better, my items are always ready within 20-30 mins. When I get there a great service member is out the doors for curbside within 2 mins! Thanks for making shopping both online and brick n mortar feel like a breeze on a summers eve!

Clunky UI. This app works very slow and clunky compared to all other major retail applications. Especially trying to pay the citi bank credit card if you have one. It doesn’t transition smoothly and takes forever to load. If you try to add a new payment method it takes you to a window in the app that you have to close to continue linking a card, but when you close the window it closes the entire Citibank program within the app then you have to login and start all over again making it impossible to add a new payment method within the app. Needs a big update.

Credit maintenance issue. I don’t have a problem with the app with regard to purchases & reviewing product info. The problem I have is with the credit card maintenance portion of the app. I generally use this portion to monitor my credit card activity & make payments. I have been unable for nearly a month to access pdf copies of my statements. Now, for the past week, I’ve been unable to open the credit portion of the app at all, on neither my iPad nor iPhone.

Beware: This app is snooping around. I noticed that this app keeps your Bluetooth active for long after you close it. You need to kill the app to stop it. I shut off it’s access to Bluetooth in Settings->Privacy->Bluetooth. Why does your app use my Bluetooth connection, even when it is not running?? For what purpose does BestBuy have for doing this? Very disappointed. This is not good and trustworthy behavior.

Checkout process needs less screens. The hard sell on the add-ons for my purchase were not great, but then the app couldn’t use auto fill to update my credit card details. That’s only if I’m in safari I guess? I’d figure out what APIs are available to you and get at apple to get parity for the experience. My new password which I had to update isn’t in my keychain either. I know that API is available (or just use a friggin webview, ya know?) Browsing and searching is a good experience though. Just declutter the back end of your sales pipeline.