Alibaba.com App Reviews

Vague Info on International Shipping Options for US Customer. Need more transparent info on customer options for International Shipping options especially for US customers since we put preference on speed of delivery with associated costs over free shipping. Please add a feature in the app that does exactly that. Please also allow customers the option to choose Intl shipping during the ordering process and update the cost of the product + shipping and getting total cost reflect that. Also on every phase of the order once a product is paid, the magnitude of efficient customer support should be enabled between buyer and seller to ensure buyer is not left in the dark making them think alibaba or seller simply walked away with buyer’s money.

Language barrier, must share address & phone number before using app!. I can’t get reliable info from vendors, often parts are sold separately and you are not sure if one component will fit another from a different vendor. Vendors don’t reply to inquiries reliably and then send messages asking if you’re ready to order. Many products are sold in bulk, minimum purchase of 1,000 or more totaling $950 or more without know what you are getting. Not recommended unless you are fluent in a Chinese/Mandarin. Impossible to delete app account and personal information they have already collected about you. This app is not recommended if you have security concerns. 0 out of 5 stars. Sorry Alibaba. Great idea but execution is a hard fail.

Wrong items Sent. Sellers won’t send correct items.. My first purchase with this app was for three different products. I didn’t realize until the box came, but two of the items was from the same seller. Instead of getting two different products as I selected, they sent the same item twice. I contacted them and requested the correct item to be sent and provided pics of what I was sent. Instead of acknowledging the mistake and correcting they argued and even started calling my personal phone number. They said what I got should be good and if I didn’t want two of the same thing, just sell the other one or give it to someone else…Thanks. I want what I ordered. Third item I was sent from the other seller was totally incorrect product. They also would not exchange for the correct one and gave me a 10% refund instead of correcting the issue. Basically, don’t purchase from this app. You probably won’t get what you ordered.

They blackmailed me and stole my designs. I have been a long time purchaser of alibaba and aliexpress. I make custom products I design myself. One day I checked the market on alibaba and seen my designs were stolen. I reached out to the company selling it and let them know. They immediately told them I must cooperate with them or they will steal all my designs and message all of my followers and give them free samples of my design. They then sent me a screen shot of my Instagram account. Then I go on my Instagram account and they start harassing me and my customers. So BEWARE buying from Alibaba or aliexpress. I never will ever again because it was kind of scary and because of them stealing my designs I can no longer compete with prices and had to shut down my once very thriving business.

Seal Kit First order from China. I ordered Hydraulic hydraulic valves, never received. Then I also ordered two lap top computers, received late damaged and only a keyboard without monitor arrived to my neighbors unit. Last time I order from China I said,to my self, but I needed help with test diagnostic equipment, the price was overwhelming so I ordered, to find out, a floppy computer disc arrived that was not compatible to my computer drives and not in English. More loss money. But recently I had a requirement for a hydraulic seal kit for a pump I am rebuilding, I was quoted long lead times and no availability’s. So I found Allibaba Express paid and received on time the correct item in excellent condition and the vendor kept me updated on the progress of my order. The best service I received anywhere. Next I need a Tandem aluminum hydraulic pump crossing my fingers.

Great companies, great platform, need cs. I’ve been and have alibaba as a go to for getting affordable prices on certain products that are crucial in getting those products at certain prices but I only have one issue: customer service for platform itself. They only have “chat” and no direct contact method for calling or speaking with them if any such problems arise and yes I’m speaking from my own experience, problem☝️ ; that when I couldn’t get this resolved bc “chat” seemed to always greet you nicely, asked what issue you were having and then to be placed on hold while checking the order/requisition number at hand then comes back with answers obviously read from screen in front of them. They didn’t seem to have any pre knowledge of the issue or that I have had directly related recent experiences for the same reason and talked or “chatted” to numerous agents before them? I had to go through hoops and was very very disappointed with such great companies to do business with and a great b2b platform, that there was no assurance that your problem could be resolved and a small business needs certainty especially when it uses important man hours to acquire and source the product. Still good app and company.

Very disappointed. I have purchased from Alibaba many times however recently one of the sellers that I was dealing with sent my package by sea when I asked and paid for it to be sent by airplane! Now the Alibaba dispute agent is siding with the seller and refusing to refund my money! They’ve been holding my money for weeks and this should have. Only been a 2 week process! My biggest issue is that when I ask for a manager, supervisor or superior I’m always told that there isn’t one. They say that you’re covered by trade assurance but really it’s all up I the dispute agent that you get and it ends with them. There’s no going further! As soon as my dispute is over I’m deleting alibaba and telling everyone who will listen about how unprofessional and unfair they are! If possible, find sellers on Alibaba and deal with them off of the Alibaba platform! It makes no sense to pay the extra fees because if anything happens they won’t have your back anyway!

Trade Assurance is a joke with this company. I ordered items and seen that it shipped. That was great at the time. Three weeks later I see that the tracking said that the items was delivered. Yes, they were delivered but not to me or the state that I live in. I contacted the supplier and they claimed that was an error tracking number and sends me a copy of a UPS label that they just created. That means my items never shipped out. I put in a claim with the trade assurance letting them know my items never shipped and the tracking number in my order has nothing to do with my order. I let them know that it needed to be updated to not delivered/ complete so my trade assurance can start on the day the items are actually delivered. To make a long story short they never updated the order and kept saying the supplier made an error with shipping and has fixed it. You will receive your items soon. I tell you they need to hire people who can actually read and write English. Just an horrible experience. This is why I always do test runs with new suppliers and only place small orders for this reason. Now once my order is delivered my trade assurance will be no good because the supplier refuse to update the order because that will prove they necker shipped it out when they claimed they did. This was my experience and it was not a good one.

Growing a Farm... We purchased a small ‘retirement farm’ and thought we would just watch it grow wild in our old age. Farm equipment, tires, tools and shop equipment for maintenance was far too expensive for us to consider making a real go of it. Someone suggested I try Alibaba. Since my first order we have saved enough over (The other major competition that starts with ‘A’ in the USA) to not only start growing a hay crop but keeping the sheep, rabbits, chickens and goats that we wanted to raise as well. Literally everything from nuts and bolts and repair parts to Plasma cutting tables and tractors are not only available but have made our small farm a profitable business…even beekeeping equipment! In a market place that has been global for the last 5 decades anyways since the large ‘discount Marts’ have sprang up on every corner in rural America the idea of ‘buying local’ now only makes sense for fresh goods or feen grain or services…the rest all comes from China anyways so why not cut out the middleman?

Great company, steps in when suppliers are bad. I’ve bought mostly everything for my business from Alibaba. Most of the suppliers I’ve dealt with have been great - I’ve received what I ordered pretty quickly. Just recently, I had an order go horribly wrong when a supplier took months to even mail out my package, and then it was not what I ordered. I messaged them, and they basically told me to just deal with it and would not make it right. They said if I wanted a refund, I had to pay to ship the items that were not what I ordered back, and the shipping cost was most of what I paid. I was nervous about how Alibaba would handle it. I definitely will continue shopping here after the experience - I was issued a full refund and did not have to pay to ship what I did not order back (thank goodness). Thank you, Alibaba.

Deceiving in many ways.. I have browsed the app for a long time, uneasy about doing business in China i have looked closely at the sellers. Lots of shiny BS plaque images and certifications that seem blustery. I decided to try it and I finally placed an order for items that are a part of my manufactured product. I was sent the wrong parts (clearly NOT WHAT WAS ORDERED) and the seller offer a 5$ refund 🤦🏼‍♂️. I opened a dispute in Alibaba and so far nothing has been done other than suggesting a 5$ refund was reasonable. This might be a cultural difference I’m not aware of BUT in the US if i send someone something other than what they ordered, I pay to get it back and I refund the money. In my mind this is as it should be. In Alibaba’s mind 5$ back and I keep the useless items makes more sense. So my review is this, its a gamblers app. Maybe you’ll get the product you want, maybe you wont. Either way if theres a problem, your money is gone and odds of getting it back are as close to zero as they’ll get.

Good and bad. I order a few Thousand USD products from here with different suppliers. Some products I get very good price while others are just fair with expense shipping cost. Suppliers are varied. Did not receive everything that I order yet. Will see. However I spent a lot of time to search what I need. But have encountered a lot of misleading price or product images do not match the description. They will said the price is old or not right..... waste a lot of time. But some companies are very helpful. While Some will tell you to order from other suppliers if I show them their listing price. Also agree with other reviewers, shipping cost a lot and not much choices. For giant company like this; should encourage their listing vendors to update their price. False advertising in The US are big mistakes.

Need more shipping options to the U.S.. Alibaba needs more shipping options to the U.S. I researched purchasing an electric ATV (quad/four wheeler) for 5 weeks on Alibaba. I looked at 10 different companies. At first I was about to give up completely because none of the companies seemed to understand English well enough to understand my product requirements and what I was looking for. Almost every company told me I could buy the ATV from them and they would ship it to the nearest U.S. seaport, but I would have to figure out how to get it from there, through Customs, and to my home in Utah myself. Most of the companies had no option available to them to do the logistics themselves or to have a 3rd party company do it for them. I finally found 1 of 10 companies that could sell me the ATV, clear customs, and provide ground shipping, but it added 100% to the cost of the product. Alibaba has some great product options, but Please improve the shipping options available so you can increase your sales to the United States. Thanks.

Scammers and gangsters. I bought an amount of powder for medicinal use, and when I received the substance it was fake and it caused harm to me, and when I asked the seller to return the substance, he did not accept and the customer service center intervened and asked me to analyze the material, but the analysis costs more than the price of the substance five times, in the end the seller threatened me that he owns My address and name will be published on the Internet and cause trouble for me and threaten me, and when I showed these documents to the site in the report !! They didn't pay any attention and nothing happened !!! On this site, if you are not Chinese, they will never listen to you. This is what the seller said insulted me and told me: So that you know who China is !!! The seller threatened me that he would send me his men to my home address registered in the shipment. For your family safety I advise you not to put your real address on this website that protects these gangs.

I was scammed. Super long story made short i ordered some card pullers from a 4.5 star seller i paid to have it here within 2 weeks got it after 2 months and didnt not receive what i paid for it was someone else’s order, The seller harrassed me for for WEEKS to send the other person their order but never wanted to send me mine, finally after being woken up various times at midnight by phone calls from the seller and being called names i sent the other person their package the next day paid for shipping and was told i would get reimbursed the shipping cost and still waiting to either get my refund, my order and what i spent on shipping. I talked to customer service a week ago and i am yet to hear back with a resolution. I got Scammed $60

More Bad than good vendors. Good seller is Shantou City Jinhaian Craft & Toy Factory. They were the 1st store I had brought from. I had brought 8 small handbags and shipping was only about $20 bucks, and it took less than a month for me to receive them. I wish they had more stuff for sale. But after then all the other vendors I tried were terrible. Some no longer had the dresses in stock but still have them for sale, for stock poly mailers (not custom mailers) MANY vendors (Yes I do mean more than 3 vendors is doing this) min order of 500 then when I start the order they would respond back saying the min is 5000. And the shipping is crazy expensive. Maybe it’s a better site for huge or big business owners. But if you’re a tiny or small business then I wouldn’t recommend. You’ll give yourself a headache dealing with them.

My experience. (1) the app is poorly designed. When you are browsing through the products, reviews, sometimes there is no way to go back to previous screen and you end up with a blank screen. Nowhere to go, forcing you to exit and reopen the app. This is not acceptable for an app from a company with 200Billion market caps. ( 2) unverified suppliers. Why Alibaba allow unverified suppliers in the first place? Too many ridiculously cheap prices from unverified suppliers. Obviously they are scammers and should be banned. Every seller should be verified!!! (3) I unchecked all notifications in the app’s setting page, but the app still have in-app promotion and event notifications. For example, it contains notifications like “don’t miss out these products”. I need to click “mark all message as read” to make the number on the app icon go away. That’s very annoying. What does those products have to do with me? I only want to see notification related to my orders. Please honor user’s notification setting.

Too many junk notifications. This app is nice. However, the app has too many junk notifications that cannot be turned off in the settings panel of the app. So you can either turn off all notifications and potentially miss an important message from a contact, or you have to constantly sift through and mark junk notifications as read to clear them. You can also assume all notifications are junk, which gives a bad impression of foreign suppliers that are trying their best to be professional and establish business relationships. It appears the app developers keep adding new features or feeds that do not have a corresponding control switch in the settings panel. Long story short this app could do a better job of helping all clients separate the wheat from the chaff. Other than that, a good resource and tool.

No way. This place dosent sale you items they advertise they say you can buy one item you can’t they say it’s free shipping it’s not seems to me for the shoppers looking for deals their not going to give you any there just taking all your personal information and I guess selling it to who ever they want every time I look on there app my email and text gets flooded with spam so beware of deals that look too good I know I’m wasting my time again writing this review cuz they’re not going to post it

A good app to negotiate prices. The app is a great place to find vendors for small businesses just make sure to stay clear from scammers and check full prices. Making Payments can be tricky so make sure you fully look it through and dont send information to just any vendor. Be sure to take time to search and dont let a vendor rush you into buying, they should make u feel like they’re trustworthy. Another problem is miscommunication, ask as many questions as you need so you know your getting whats worth your money!! Sometimes the price for each piece may not be as much but the shipping will be like $200 :0 if you’re looking for lipgloss tubes I recommend buying from “Guangdong Qiaoyi Plastic Co., ltd. “ Great customer service and communication.

Watch for Suppliers!. Overall pretty good app. Shipping from anywhere takes entirely too long though but that’s a given. Unfortunately I had an EXTREMELY bad experience with this supplier because I left them a 1 star review. It was a very confusing transaction because I THOUGHT I was to be receiving 3 different products due to the order presenting 3 different pictures with 3 different descriptions (1 being a ‘gift’). I left a review THEN asked for a refund. They refused a refund, frustrated I was fine with the sample box & not receiving a refund, I agreed okay thru the Alibaba app; with that being said I stopped speaking to Amy Zhang because there was nothing else to discuss. However I am unsatisfied with the product (INSIDE DAMAGE AND LOOKED NOTHING LIKE EITHER 3 pictures) AND how Amy Zhang spoke to me. BECAUSE of MY REVIEW & MY EXPERIENCE with them/her, 2 weeks after the matter Amy Zhang felt the need to email my personal email accusing me of being a liar, of wanting free samples AND threatening to “shame my name” all over social medias if I did not change my review. Well, nothing has been resolved. I want Amy Zhang to stop harassing me about description boxes, I told her it was confusing and I already said okay!!!

Don’t waste your time on this scam app. I placed an order on Alibaba for $3,312 from a seller named Beryl Lan of Xiamen Friendship Co. They tell me they can’t ship through Fedex but send through Fedex anyway. Customs seized it because the seller didn’t ship it with labels, needless to say I didn’t receive my order alive or most of it at all. Seller offers 500 back out of 3,312. I open a dispute with atleast 30 pieces of evidence supporting the fact that my order wasn’t shipped, nor shipped right and the dispute team decided that the seller wasn’t in the wrong because the order was shipped. Even though they clearly didn’t ship my entire order and lied to get away with it. This app and site are a joke. You can’t dispute with the Chinese about Chinese sellers. Don’t waste your time.....buy American and save yourself 2 months in transit!

Warranties not honored. I purchased a set of solar system for my home costing about 20,000 US Dollars. I found out that this company sold me Solar Inverters that were discontinued. What happened was one of the Inverters broke down in less than a year of use. So I complained about it. He said that I cannot mix with other Inverter models with the existing Inverters that he sold me. He suggested to buy 4 new models to make it work. I asked why he sold me the discontinued Inverters?. He said the other models did not exist 2 years ago. But I did a reasearch about it. I found out from othet suppliers that the other models existed years ago. So I concluded that this guy trying to get rid of their old stocks.

Customer service is available 24 hrs. I'm a fairly new buyer to Alibaba, Any questions or concerning I have regarding my orders are quickly and efficiently answered. Navigating the websites can be challenging for a new comers. Trust me I make a lot of mistakes, I'm sure the sellers look at some of my Request's and say "What is he thinking" or "What is he trying to say". But I'm getting better and they are SO patient, Its not the end of the world... It was just a typing mistake! Mistakes are learning and learning is the best part of life... There are unbelievably great deals here. This website has changed my life and it can change yours Too.... Just take a deep breath.... Get a cup of coffee... And don't be afraid to ask lots of questions... Now let's go make money... Best of Luck ... Carroll ...USA

Took me 3 months to get my money back. I purchased a product that never came, and I was at home waiting for the product the day it said it was out for delivery. I looked everywhere in case there was an issue. When i went back to the seller she was rude to me because i opened a dispute even though i never received the product. It took nearly three months and they said i didn’t have enough evidence to prove that I didn’t get my product since the shipping was shown delivered and it was my fault it was lost. Had to go to my bank to dispute the order and it’s just been a hassle and a lot of money that I was waiting on. Make sure you ask them directly for shipping information because I feel like they aren’t direct and try to confuse you with the wrong info. The customer service was very nice but they can’t just not refund you when you don’t receive your packages. I’m just upset with the amount of time it took to get to this conclusion, i don’t know if anything I order will make it to my house

Somewhat crippled. The app is somewhat crippled, in that the developers buried some features. For example, finding your favorites is not easy. Sometimes features on the app seem to be absent. The website is better, although both the website and the app seriously overlook certain things. For example: 1. You should be able to sort your favorites list by vendor, price, date, name, manually etc. Just like any other search. 2. On their messenger, and they have a little pop-up field where you can type in your reply. Unfortunately you cannot see the entire string. So if you have to refer back to previous messages while you were typing, you cannot do this. It’s very inconvenient. 3. I try to sort vendors using a folder for each vendor, but not all the named vendor folders appear, only the first two ! 4. I cannot easily load a cart to ask vendors for a quote on a range of items they are offering. Alibaba’s method is very convoluted; definitely unfriendly to the buyer. I cannot imagine the complexity of writing an app such as this one. Although I sympathize, Alibaba is nowhere near as easy for the buyer as eBay’s website and app.

Poor Quality App. The app is out dated, slow and needs to be revamped. I’ve also experienced adverse response dealing with Trade Association. I was scammed out of 7k US dollars by the Yang Yang company. A vendor should never want to keep the full payment after 48 hours of payment submittal without providing service/product. In addition to that I have had Trade Association employees respond to me who can’t write or speak proper English which poses a barrier. You must also be careful bcuz some Trade Association reps are bias due to being friends with some of the vendors. Please make sure you vett the company’s sales, leadership team, and quality of the products.

Broken links and search results only sho partial images. I use an ipad and this app has too many glitches to think of right now but my main gripe is a recent change in the search results to only display one third of the image of the product you are searching for. Completely moronic! Then when you try to swipe down to go back up the list of results it totally closes the search window so you must start over. On the home screen, most of the time when you click on a product link you wind up frozen on a blank screen. When you click on promoted items, you wind up randomly somewhere other than the promoted listing page you clicked on. Come one people, for such a huge and rich company, you have an app that was built by an amature! It really is dissapointing!

Please reach this supplier. It is so frustrating that the supplier need to review the review I left so that they could filter their reviews. But please don't order in this supplier: DALIAN ZM INTERNATIONAL TRADE CO. honestly, my expectations are not meet. First, my physical product, I ordered the one that has a compartment for the eyeliner. I have received it separately from the eye lashes. Second, they are over priced. Hear me OVER PRICED, you just need to explore different vendors in this app and obviously they overpriced. Third, I was told that my package will be shipped the 8th of April, then I follow up they gave me a tracking number on 16 which is more than a week of their promised date. But turns out it really got shipped 28th of April. Fourth, I don't understand about the delay of Shipment because of COVID, I stopped believing this excuse when my other orders got here when I ordered first from them. Lastly, it is super disappointing when they have promised for FREE products for the inconvenience but freaking TWO MAKE UP REMOVER WIPES for all the hassle? No, this is just ridiculous.

They cheat on delivery times. I bought some vehicle kits and the seller quoted me 20 days of delivery, then the seller told me that in 30 days I would receive good news, it is 40 days and when I ask about my order, they inform me that it will only arrive this week to my country and then it has to be sent to my address. I mean, about 50-60 after purchasing the product, I don't know what condition they will arrive in. Also in the application after 20 days it appeared as if the product had been delivered and it did not give you the option to respond that it had not arrived yet. Do not buy through this app, it is a very bad experience and the processes to request a refund are long and slow, do not make the same mistake as me

Algorithm Fatality. I would like to start off by saying all the sellers and customer service on this app have been amazing. A few weeks ago, my account was suspended without any warning for a supposed spam violation by Alibaba’s AI. I found out this was because I sent my logos/designs to many suppliers who asked to see them, but unfortunately this action caused my account to be flagged as a high-risk account. I’ve contacted customer support twice over the matter but was unable to recover my account. I’ve lost contact with all my suppliers, which was problematic as I had already put down some hefty orders. To future/current users, please be careful and make sure you have a backup of your supplier’s contact info.

Unprofessional. I’ve been scammed on here and reported it but they favored the other side. I never received anything and I even have the order saying never been delivered yet. Another problem from a different transaction was they had on there a guaranteed delivery date but the order came in over a month after. I even took a screenshot of the guaranteed date and it shows the actual date I received it. This was for a customer which needed the items by a certain date for a bridal shower. I lost that business now for good and they will definitely not recommend any new customers to me. If anything they will most likely hurt my business if anyone tried going to me they probably will tell them what happened and I will lose a potential customer. This is very unprofessional. I’m asking for my refund for the items which I believe is fair. They denied my claim. Alibaba is not a good reliable reasonable business. I hope someone actually starts getting on this before this happens to other people. Good Luck, To future Alibaba customers

For business purposes only. I was pushed by eBay to this app only because I was looking for a single item and it is here in America for about $80-$120bucks brand new or $16-$40 bucks plus $539 dollars for freight from China! The people were all helpful and the sets means time the app was a learning experience for me so not a waste of time. I want to delete my information on the app but it seems like it is not accessible to doing so. That’s the part I don’t like and how lots of people are asking me but when I tried to close the question I pose the automated artificial intelligence chat told me repeatedly that it wasn’t updated so I’m digging trying to find out how to get to an updated version within the app it’s telling. Don’t like that.

Prefab container homes. They are pretty and solid! After hurricane Michael I lost my two bedroom houses and it would be awesome if I could replace them with these pretty and save containers homes, You should have and affiliate partner in the United States! It would be awesome I would love to represent you here I live Florida in the northwest I will represent you here but any ways a lot of people looking for rent because more than half of the lost their house! Thank you Alibaba! At your prices you be good to all those people that me need a home! Thank you 🙏Superboricua

Great but…. I love the variety and the price is great for my business but…your website and app are awful. I can’t do a search or check out a specific suppliers categories with put the app freaking out and closing or going to a white page. The website either won’t load or when I touch on an item and it redirects me back to the app it goes to the home page and not the item I wanted to look at. It makes it very difficult to buy from a supplier. Wish the suppliers would all have the option to just add items to the cart. Contacting a supplier when I just want to buy makes me go to a different supplier that is ready to take my money.

Its not the Apps fault huh. Yes it is the apps fault want to know why because they keep shipping cost information out of sight. If your truly an honest company then exactly why wouldn't you allow the buyers to see there options for shipping costs its not always available. Ill purchase something handling the shipping costs then have the supplier hitting me up for over $120 for shipping . The product was $70 i paid about $60 for shipping and now your telling me i have to pay an additional $120. I refuse then they give the option well you can have it shipped by sea i say sea it is. Then they say ok we will refund you $30 for the shipping by sea still waiting on that refund. But my whole thing is the shipping costs were already taken care of why is it that every supplier hits me up after . Requesting ridiculous shipping fees.

Convenient Malfunctions. I like Alibaba a lot, however it needs to be brought up how the app malfunctions in chat and after-order services. There is no legitimate reason for it to crash or a seller claims not being able to do something simple like reporting a tracking number. With a large order showing ‘successfully delivered’ in a different US state- I’d never know if I was getting scammed by the supplier. The dismissiveness about resolving was riding the clock. Like most carriers, UPS has its quirks but is great with reporting a shipment’s location. The screenshot I was sent did not match with UPS global nor domestic and I am a customer. It had not made it to the carrier at all while the seller listed a USPS Express shipment (5-7 days) to Alibaba. It’s been 60+ days, still waiting for a complete shipment but if I respond in mobile it resets. I should not have to pay full price and was probably overcharged for shipping. I was glad to get Alibaba to step in with their Trade assurance policy. If there is a post-order concern, I’ve noticed the app freezes & crashes a lot. It also resets requests. Alibaba runs paying Buyers away with this App. I trust the service but I’d expect functions to be way better than eBay’s App to disappointment. I really hope there’s improvements to come, but desktop mode is better.

50/50. Sometimes you win sometimes they will get you for all your money. I had better product service with the unverified sellers than trusting alibaba trade assurance. Literally a scam, what the seller says goes. There are so many people using this app they don’t care about true customer service. Once I order 4 things and one item was completely wrong. I asked to return it for a refund and they only granted me 5% of my money because they didn’t want to pay shipping for return and alibaba wouldn’t make them refund the item. I purchased a pricier item, waited 4 months for my product, and still haven’t received it or a refund. There is no guarantees only use this site if your willing to gamble with your money

Please fix. I use this app all the time and have never had any problems with it until recently. First off, my browsing history hasn’t updated since the beginning of august. This is very frustrating as I cannot go back and look at previous products. This can make it hard to find the products again that I may be interested in. Second, every product under the details tab is showing a product that doesn’t even relate to the product itself. Every listing I look at shows outdoor furniture. Please fix these bugs ASAP and the app is a 5/5.

Good & Bad. There are great people on there to do business with. But it’s difficult to tell who is telling the truth. I’ve had some make claims that were not in the sales agreement. So if it’s not in the sales agreement you have ZERO recourse through Alibaba sales protections. For instance one company claimed the merchandise was ready to ship, just needed to put labels on the boxes. It was time sensitive so I paid them not realizing the sales order gave them 90 days to ship the product. Turns out they were short on supplies to complete the order. By the time it shipped I thought they were not going to. They claimed I needed to call customs but the shipper did not call. By the time I called upon their insistence, I find out it was returned to the shipper in China. They got my money and the product. Alibaba did ziltch because is was in their sales contract. It didn’t matter that they lied to me which I proved by supplying the text threads. That didn’t matter. So BUYER BEWARE !!!

Middleman or Manufacturer. I have visited so many mini sites and everyone claims to be a manufacturer. My recent experience of a purchase did not convince me that I dealt with a manufacturer. It’s important that the info is authentic. We need to be sure of whom we are dealing with so that we can achieve our objectives. Alibaba has been useful but again, how do we enforce international warranties? We are about to make orders for items that vendor (can’t call them manufacturers) are offering 3 years warranties. Also how do we see other customers review about a vendors product? Thank you.

Too many scammers!!!! Beware!!!!. My husband spent hours trying to find a “supplier” and finally found a company that had “good” reviews on the site (which must be lies and planted there by the company!) He placed an order for an item that cost $1,185usd and the listing offered shipping for $380usd. He paid in full and the next day, received a message from the “supplier” stating that the shipping was incorrect and he needed to send $3,000usd more for shipping or apply for a refund! The item he ordered was only $2,500usd locally! He then applied for a refund from alibaba only to find out that they wouldn’t refund the processing fees or taxes! He was going to have to accept a $200usd loss!!! The only thing that saved him was the fact that he used PayPal to pay initially and he sent screenshots of what was going on to PayPal and they ruled in his favor and gave him a full refund… just want to let everyone know of the risk you take when messing with an app that literally allows anyone in China to offer anything they want to get your money and then keep money when you ask for a refund so they’re making money on the people getting scammed as well!!!

First Timer. Well I was gonna give a 5 star, but suddenly my review is unable to show any words as I am texting. I’m not sure if it’s because my English has to be translated, but I can’t see anything that I just wrot right now. So I hope this get read. Anyhow, I was able to live chat with my supplier and I was very pleased with being able to see different options and negotiate prices. I am still waiting for my merchandise. I will write another review once I try it. And hopefully I will be able to see what I’m writing so if there is a lot of mists, it’s because I’m writing without seeing and using just my thought as what next to say. Thank you

Unprofessional, cheap quality, high prices. Their prices are twice higher than the U.S. I downloaded the app try to get some products from them and save a little money because they deliver from China and China’s products are cheaper than the U.S.,but the prices shows on the app of each items is incorrect if you tryna buy something they told you a different price not the one it shows in the app. I was tryna order a coffee table and the price was $599 after I try to chat one of their agent she told me the price is $900 and I said like what it saying $599 in the app. She was really rude she didn’t even answer me, I try to text her again to make sure the price but I couldn’t send her message because she blocked me. Once again things that comes from China are 10 times cheaper than the Unites States. I know because I been there. But on this app they are twice expensive than the U.S...

Scams on alibaba. Those who think that buying on Alibaba is fine, I'm afraid they are wrong. This company may have very cheap things and everything, but at the same time they have too many scammers who have aliababa verification, a while back on April 27 I did a business with a seller called FAiSAN QAISAR verified from aliababa and he was going to sell me supposedly 8 play station 5 at a price of $1000, so over time the product never arrived and when I asked the alibaba service to take responsibility for it, they told me that it was not their problem, that they could only tell the seller that if he could give me the money back, so he went on the run and neither alibaba nor the seller took responsibility, so I ended up losing $1000. Believe me I do not recommend them

Parent/Child Bird Training Service. I am impressed with Ali all the way around. They are very pleasant to work with and fulfill and complete your requested services. They are thorough and want to make sure the customer is completely satisfied with their orders. They get back with you when you ask questions if they have to do a little research first, and that shows they care about the order being placed correctly, which shows the customer they are a company they will want to work with in the future, especially if you are dealing with merchandise that has to be delivered far away…around the world!

False Advertisements. I have been trying to order a miner from the many advertised miners and prices the advertisements show and not one single vendor has been able to offer what their advertisement states. I have been given so many excuses why, yet I continue to receive emails with new crypto miners in stock and go through the whole order process time and time again and get the exact same results. It doesn’t matter which vendor for I have tried over a dozen. My question to every single one of them is if they do not have the miner in stock or at the advertised price, why do you all continue to advertise that you do. False advertisement and lies. I was even given one answer stating “we are like Bitcoin, price changes daily”. Wow!

The worst. I loose almos 1,000 buying hair from 2 differents manufacturers ans both was the same. They said they offer a best top quality hair and it’s not true ! The hair seems fine ans smell good when you received but as soon as you try on actually a head get bad not even a couple months I’m talking about less than a week! I think the customer service get preference for the supplies! I send evidence for the bad quality hair and they just ignora that boths time ! The supplies have a very bad idea of if you try the hair you cannot return it ! But I believe when you try the hair is when you know for sure the quality of the hair in a package everything seems fine and great quality ! I don’t recommend this! Is a waits of energy, money and it’s very stressful!

Buying Equipment from China.. This has been a very good experience for me. This was my first time, and I have share my experience already with more than forty people. I have talk about with my entire family and many others. I am impressed with the treatment that I received from Mrs Nancy, who was the seller, but also She represented me in China. She expended a lot of time with me looking to satisfy my needs and She did it. I am very thankful with Her work and kindness, gentleness and professional actitud. Now, I am trying to buy another equipment because I am pretty sure that is the best thing that I can do. Thank you Mrs Nancy and all people that took part in this business. God Bless You All. Thank you.

SCAMED. Be very careful with who you deal with if from the USA. I asked for a quote and was contacted by multiple people. I placed an order for clothes. 20 hats, 20 beenies, 24 hoodies, 5 athletic jumpsuites and 6 wool coats. The sizes were sizes that would fit children. The embroidery wasn’t finished, and won’t respond to a single message now. The company was Antom Enterprises. I have asked for a return label, corrected order etc. and now they won’t respond. I was asked to contact them through WhatsApp they said it would be easier and sent them the money PayPal. Do not do this. Alibaba will not help you with your order or people who scam you. They do not keep track of who contacts you based on your request. I spent over 45mins with alibaba customer service and got no where. This is the perfect site for people to scam people on. I’m new to alibaba placed my first sample order for clothing and got ripped off.

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Great App 👍🏼. The app is great when out of the office and away from the computer however I find that it sometimes gets clunky and slows down when loading product showcases. There are sometimes a lot of disconnection alerts inside the app messaging and chat platforms which are quickly self-corrected but it does make it frustrating to use at times. The app works well on the Apple OS however I find that it does not seem to synchronise very well with the website. Also, it seems that some great functions on the app are not readily or easily accessible on the website.

Alan Cass.. I find Alibaba very efficient and easy to use and in most cases suppliers I contact about their products get back to me in a reasonable time frame.. I would recommend this way of sourcing to any one as I always do...

Don’t use Alibaba. If you want to risk buying on Alibaba then go for it. Don’t expect to be able to easily file a complaint if you get ripped off. Alibaba make it almost impossible for you to not only find how to file a complaint but the process on the app or their website is difficult and won’t let you proceed due to deliberate rules to stop you being able to submit your complaint like not being able to use a comma in a word like won’t (you should only write would not) Upload a file and it will tell you you must upload a file still, try again and it says you can’t upload two files. Constant road blocks to tire you from submitting a complaint that IS NOT operator error. Super frustrating. It’s obvious they are happy to make money but don’t want to know about it when you have an issue. Price ranges listed from most suppliers are often not what they will give you in reality so don’t be fooled. You can negotiate if you can be bothered with the back and forth but be prepared to buy lots of qtys. Good luck all around is all I can say.

I wish I could get rid of it. It’s so annoying. NOTHING is true on it. The prices, the freight, the delivery. Complete bunkum. They bombard you with really annoying junk and they won’t take no for answer. PLEASE GO AWAY. Leave me alone. I’m not interested. The worst business experience for thirty years was when I recently placed an order. Shocking quality. Ridiculously convoluted communication. Lies lies more lies different lies and other lies. Who on earth would knowingly choose to do business that way? I have a small business which has done hundreds of international transactions over the years in many countries including China and Hong Kong and Thailand. This was an unbearable experience. The whole thing, not just the supplier was awful. It was like getting stuck in a tourist trap. It was like sitting next to someone really horrible on a plane. It was nearly as bad as a rug shop in Morocco! Find an agent and pay extra. Oh actually I did offer to pay extra for better quality. Ha! Please release me. Let me go.

Up and coming. Great platform, searches aren’t very broad so the search engine could use a wider range to find products. Very informative in regards to shopping and as a buyer I feel secure in the platform the app provides.

Open Sesame gives A Thousand and One Nights of Pleasure!!. When i am 'down' and feeling 'blue', there is nothing as diverting as to log into Alibaba and browse. Pretty soon i am lost in wonder wandering at will through this cache of treasures and bargains, picking out the 'must haves' and recording them in a 'favourites' file to which i can return on pension day to organize purchase. This form of distraction [shopping therapy] is excellent in it's unerring quality of at once distracting me and preparing a future joyous and happy moment : when the parcel/s arrive by post! I cannot recommend this superb emporium highly enough to express the transformative effect it has…seamas.

Handy, but message centre needs better golfer structure. Alibaba makes it easy to find what you’re looking for, but the messaging centre needs sub folders and a visible file structure in the app and the web version. Lots of messaging gets messy, which is why everyone moves to regular email as soon as they find a probable supplier.

Poor user interface. Very difficult to navigate compared to the website, everything is huge and blown up on ipad and phone, not intuitive to navigate to offer to pages. App is clunky and could do with a huge overhaul. There is a big focus on pictures which is very distracting from the required information needed. Also the auto play videos its like each item searched for is a full website on its own (sounds like a good thing but it is not)

It worked… so they changed it (as every developer seems to do!). The app on an iPad seems to “force” portrait mode even when the iPad is in landscape mode. It didn’t do this before, and makes using the app pointless as my keyboard/case isn’t suitable in portrait mode. I couldn’t get it to revert to landscape. As soon as I kick the app out of memory, the system reverts to landscape… which means they forced the portrait mode instead of presenting in whatever mode the user is working with? Also, the app doesn’t work very well in general. Deleting it.

The new update is not good. Hello, There is no more notifications when supplier send a message! 2- you should refresh the page for every message supplier send. Please fix this issue

Rating ali baba.. Ali baba is a whole lot easier to use now than it was a couple of years back but could still be made a lot easier or simpler to navigate. I’m using it a lot more now.

Kayla. I have brought many products from Kayla, they all work great. She is very hopeful when I have any questions and quick at doing the shipping. I very much highly recommend

Buyers beware!. While some suppliers are great, others are terrible. And while alibaba offers trade assurance, just note they side with the suppliers more often than not. We received board shorts that were wrongly sized. We supplied evidence to alibaba. Alibaba still claimed the supplier was right. Unsure if it’s the language barrier or what, but don’t rely on trade assurance for a guarantee you won’t be ripped off. Extremely disappointed in alibaba.

Products variety and overall impressiveness. Thank you for you endless products and giving the ability conceive your dreams!

Trade assurance is scam. Alibaba is Trade Assurance helps only suppliers. In my experience I have got extremely poor quality products after promised for high quality products. When I applied for refund and provided alibaba many proofs of cheapest quality where supplier just said he doesn't agreed to buyer resolution and in the end alibaba take side with supplier and did not issued me any refund. They are taking supplier side always. Never buy from alibaba worst experience ever. I have wasted huge amount and learned it hard way please do not make same mistake.

Poor messaging performance.. I often am required to quit and re open in order to view messages sent to me; they pop up as a notification then when I go the the app they don’t load requiring a restart of the app. Also. Communication history is limited. Where is all the communication history?

Great app to connect both parties in touch. I’ve got nothing to complain besides there are a few Fake accounts trying to scam clients but since I’ve been doing this for a while I’ve learned to stay away, it would be good for Alibaba to get on top of it a bit more.

Confusing platform. The platform is not very user friendly. Messaging multiple suppliers is confusing because the message sent isn’t linked to a particular listing so you don’t know what you were talking to who about. I’m not a business so have had limited experience with this app.

A please to lose yourself. Sometimes I’m alone, feeling blue and the darkness is creeping in, Alibaba is light shining in the darkness. when a wild idea comes to my head, I know that I can always turn to Alibaba for support and ideas Do I want to buy a ski lift? Yes I do, do I have the money for it? No not at the moment but I’m sure I could pay four. Do I need to buy 30 T-shirts? You could never know. I need a foldable boat? Maybe. Does my car in fact need a small wood heater to go inside of it?… I didn’t know that until now but, yes I think it does. All of my answers are on Alibaba.

Importing. I am looking in Alibaba to see variety and quality and am considering registering as an Importer of selected electric items but need reassurance these items will be suitable for Australia noting we have 3 pin flat plug terminals 240v

Excellent App A+++. Been Using Alibaba App for years and has always worked well with very min problems or issues. One of best Apps I’ve used for Business and purchasing products and working with other supplies

Xi'an Sonwu Biotech Co., Ltd.. I’ve been dealing with online trade for years now. As a busy, professional, time is everything to me. I’m taking the time now to thank and highly recommended to anyone, be it personal or business trade. Bonnie Liu from Xi'an Sonwu Biotech Co., Ltd. Has helped me a considerably, and has gone out of her way to insure I was happy and my deadlines met. Customer service 110% communication 110% satisfied customer 210% ! Thanks Bonnie Liu

Unbeatable service & value 👍. I’ve been using Alibaba since 2013. It’s impossible to find anywhere with the patience to develop and refine products without losing either quality or value. It’s that plain and simple.

Cost. Cost say not thing online then they make contact with and it’s no we’re near the price you looked at and they don’t take less than a container if you only need a couple of products omg what wrong with people always wanting big dollars especially if it not under $$2000 dollars they just don’t no how to sell products when all the small fish will bring in the big investors it insane

Great but sick of changing currency all the time. Great app in general but honestly tired of changing the currency from USD back to AUD every time I get back on the app witch is at least 25 times a day. It happens when I close the app and re-open it. Surely that’s gotta be a bug or somthing? Hope it can get fixed soon!

First time inquiry. I enjoy the amount and diverse items for purchase. I am keen to see if a deal can be struck with potential business partners Time will tell and I will provide and share my experience Thanks

App experience. I was expecting a decent app but it is a totally opposite. It’s just so hard to browse through the app as it keep on crashing all the time, you can’t access messenger. I hope it will get fixed soon

Not safe, think about seller only. I ordered beauty products from alibaba 1- seller promised to send out in 3 days but sent out in 9 days. 2- i paid for express $60 dhl (always arriving in 3 days) but seller sent by slow shipping took 10 days because paid normal shipping $48 (over charged me). 3- Seller made false custom duty declaration by mentioning RAW material provided by buyer. 4- Seller was not sending my order out until I open dispute. He was trying to digest my money for nothing. 5- I order regularly so showing on Alibaba QUICK REFUND but that is not true, alibaba took 1 month 2 weeks to refuse my dispute. AT LAST Alibaba ignored my refund and closed my case by saying transport control is not in hand of seller, but seller was not sending my order out until i open dispute , alibaba can see chat a but also alibaba ignored seller’s false dictation. Alibaba is not safe for your money, I ordered by paypal many time and money is safe. Alibaba cares about seller only. Alibaba is losing trust by customers, if there is no customers then what will you do by selller? Again, don’t be fool by these thugs and use other options

So hard to find stuff. For years I’ve been trying to work out how to find stuff relevant to my searches. ITS IMPOSSIBLE! AliExpress system is so much easier to find products, wish you would make this app the same but for bulk items only

Poor quality and full of scam products. Another Chinese app providing terrible quality items & basically scamming people. You can trust Nothing, a typical Chinese app trying to lie & cheat. Nothing is what it seems. 🔴WARNING: don’t buy any Chinese products, they are all terrible and not worth it, don’t waste your money, especially don’t buy any food or herbal medicines, they full of toxins & poison.

Den of thieves. My impression of Alibaba is that its a forum for the unscrupulous trader to hustle. As if this were the only way to do business. I could not find an honest seller, every attempt to engage was met with some dodgy angle by the seller. Don’t be fooled into believing Alibaba will arbitrate fairly either. Here’s how I got taken. I paid for an invoice that described the item to be an e bike with 8000w motor and 72v battery. I was then advised by the seller that I had purchased the frame only and would have to pay 18x more for the rest of the bike. I immediately lodged a dispute through Alibaba and despite the evidence of my invoice they agreed with the seller that I had only paid for the frame. I was also denied a refund unless I changed my reasons for the dispute from being hustled to…. I had changed my mind. I haven’t yet changed my mind. I’m curious to see whether I get my “frame”. In the meantime I’ll go take a shower to wash the slime off me.

Dishonest business practices. Beware - poor quality product and trade assurance won’t be backed up. There are no guarantees about quality or honesty. Trade assurance will always support the seller not the buyer. Invoicing descriptions are very vague and poor - often a description will contain a minor error which could easily be overlooked but product will arrive with error and because you accepted description you have no recourse. Check everything twice before accepting a shipment and then check it twice again in “every” detail. Keep records of what you are ordering and tell them in detail what you are expecting. Once the “trade guarantee” expires you have “no” records. Make sure sellers don’t close order before you have inspected goods -“very carefully”. And count “everything” twice. If you have paid to make a tool or mold make sure you get that too. Otherwise they will loose it and you will have to pay again without recourse.

So far so good!. It's exciting to discover this APP and the world of global online buying straight from the manufacturer. Definitely worth watching out for low response rate companies... I just waited 4 days for a response and it got rejected for no particular reason. Still learning about the pricing.. a bit confusing but I'm sure it will become clearer as I purchase more.

Convoluted interface. The Alibaba website is extremely difficult to use. The layout of the pages makes it super difficult For example: Every time I click a link a new tab is automatically opened in my browser. It is not long before I have 10+ tabs open and half of them will be the same. I have found that one company can make numerous profiles/jobs and it is difficult to differentiate, let alone compare, companies and services. Each time I use the website or the app I am left frustrated and looking for an alternative. Fortunately for Alibaba, I am unable to find one and am forced to run the gauntlet that is this service 😡

Find it Not user friendly xxxmmxx. Hard to navigate, difficult to find your own account setting, update your details in this fast changing world is a pain!

Worst platform - on the verge of committing suicide because my everything got stolen. I am on the edge to kill myself because my everything got stolen by a company called Shenzhen Zhongbangda International and ALIBABA did nothing. I am in debt and don’t have any option left. Don’t trust this company. There are fraudsters on their website. They don’t care about customers. They only care about the chinese (sellers, freight companies)

legacy is success. User friendly and creative functionality as well not to mention how informative as to what’s popular to source out for and price comparison as well as profits information and the list goes on and to think I only just got this app and I’m already impressed enough to review what I like about it so far

Dishonest alibaba sellers - I mean all.. I have chatted with many sellers . But the problem of the Alibaba seller are very dishonest and actually pretty terrible. They had Style A of a scrub on their listing but when I asked them to get the exactly the same scrub sample . They actually did not know anything of the style and sent me other pictures with much lower quality styles of scrubs . I would not recommend this useless app and platform for overseas buyers

Annoying emails. Too many emails with promotional things and non requested communication, where is the opt out from having you harassing me with 20 emails daily? I am not here to spend my whole day going through 100 emails of unsolicited communication from you. I have to get my work done and so far you have been more of a problem than a solution because now I have to go through an extra 100 emails that I think could be a genuine supplier trying to communicate with me. So big thumbs down on that regard.

Half and half. I use a Windows 10 PC, an iPad or iPhone for Alibaba. Messages are easier when using the App because it simplifies what is shown on the screen. But most importantly, you can copy/paste alpha and numeric info on the app. For example, if you want to send a similar message to multiple suppliers, I cant copy and paste the content to a new message on my PC. When searching products I find the PC is easier. For example, when you finish looking at a product listed with all suppliers on iOS and click back on the page, it takes you to the top of the main page. This is extremely frustrating if you have scrolled down hundreds of items, as you then need to scroll down again to try and find the previous product you were looking out. The PC takes you back to where you were.

Trouble chatting with suppliers on cellular data. Hi alibaba app developer It’s extremely important to stay in-touch with your suppliers all the time. I’m having trouble chatting with my suppliers while I’m on cellular data here in Australia . It works well when I’m on wifi but for me it’s more important to chat while I’m on cellular data. Please solve this problem.

Ease of use. After reading previous reviews I can see that the main issues mentioned I have not had issue with so they must have fixed the problems. If you can’t use this app then you must struggle with basic tasks lol. Very easy to use and communication is made easy with suppliers. Watch this space for delivery times.

Good portal where u can get everything but customer service no one there for. I am happy with most of service but not happy with your virtual customer service. It’s take too much time to understand and than after u won’t get any solution I need someone to talk at least when it badly needed . Please look after on it

A step back in time. Its just too hard to deal with! Bad communication They will sell you everything that you dont want ! I have spent a week, just to get one thing ! And wasted days on companies with misguided intentions ! Theres the real view and then theres their view ! Buy with extreme caution, get all pics and details in pictures! Then there is the constant stream of counterfeit products offered , dont worry you dont have to ask you just get spammed every day. The app is not a good interface to navigate and the message/email part is unmanageable. Makes it slow and confusing to use.

Check here first!. When looking for that special thing , check here first. Although a wholesale supplier, often you can purchase a single item and this is a company with a good reputation for speedy delivery. Highly recommend!!

It's never easy to use. Seriously I've used this app a bit but it's a terrible design. After trying to communicate with one provider across 5 months, the app deleted ALL our chats. So I lost the contact and everything I had worked towards. I had to start over again. It's also extremely misleading. Even when you don't want other offers after writing to one person with one enquiry, within 24 hrs or less you get inundated with additional enquiries and this is AFTER you click the button that says NO you don't want these extra enquiries. It's constantly got hundreds of things sent to you that you can't control or turn off. I DREAD every time I need to use this app. But when you eventually find the right supplier, give them your email address. This way when the app deletes your contacts AND it WILL, you haven't lost your supplier. It's a HUGE disappointment for such a big company.

Would never use Alibaba again. Purchased my front door from Alibaba and paid $2500 for an Aluminium door - the door started to rust after 1 months and rotted away- Alibaba did not assist at all or refunded my money - think twice before using this app

Michael. After getting used to the app in no time I’ve found it extremely easy to use. The vast array of products is unbelievable and there is no app/site like this. Currently in the process to import a certain category and this has made it very easy. Wouldn’t of attempted it with out finding alibaba!

Trade assurance. It seems good initially. I bought stuffs from china throgh alibaba with their trade assurance. Non of product i received as per photo or what they written. I bought throgh trade assurance soni was thinking i can get refund. Seller rejected to give refund and alibaba asking me to proove it through third party inspection which is here worth 200$ to 1000$. I bought just sample worth 50 to 98$ value! Is this the solution? From china this is common supplier shows you nice photos of item and u will get worst one. The app is good for seeing and searching stuffs. Another problem with this app is there is no personal customer service which is so annoying when u really required someone.

Easy to navigate. This is an excellent app with all the functions of the website. It is easy to use and to navigate with a user friendly layout, love it.

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Clear. Clear and presented nicely

Great way to buy. This is a great way to buy bulk direct from manufacturers

Alibaba. It has awesome pricing for everything and they practically have everything. Very impressed.

Too many notifications. Too many notifications

ALIBABA FAILED TO FULFILL TRADE ASSURANCE PROMISE:. Alibaba.com promise that your purchases are safe though trade assurance(means you get your money back if item is damaged or not as promised) I place an order,the seller sent me different pictures and even picture displayed was different. Seller totally sent me different item,she was try to selling counterfeit items of Dior. When I asked her that she sent me the wrong and poor quality item,she refused to refund me. I paid heavy shipping amount by UPS and also paid duty. I escalated this case to Alibaba.com and provide all the chatting proof but still Alibaba.com was unable to refund before seller keep refusing. If you want to shop,shop your own..your purchase will not be protected by the company.

Can’t change the password. Can’t Chan the password after I being hacked

Too much scam. Ever since past two years, a lot of scammers have entered Alibaba in this website is no longer legit and a safe place to do business! Sad how Alibaba go their company

It’s too bad customer service. I got some I have to return it, but they cannot return it. Very bad quality.

Cool app. Very nice

Suggestions for Improving the Alibaba App to Protect Buyers and Enhance User Experience. Dear Alibaba Team, I am writing to provide feedback on how the Alibaba app can be improved to create a safer, more user-friendly experience for both new and existing customers. While Alibaba is a valuable platform for connecting buyers with suppliers, there are some key areas where enhancements could significantly increase trust, usability, and overall customer satisfaction. Strengthen Account Verification to Prevent Scammers One of the most pressing concerns is the presence of scammers who create fraudulent accounts. To address this, Alibaba could implement stricter account verification processes, such as: • Mandatory Identity Verification: Require suppliers to submit government-issued IDs and business registration documents. • Enhanced Supplier Audits: Conduct regular, more thorough audits of seller profiles, product listings, and transaction histories. • AI-Driven Fraud Detection: Use AI to identify unusual patterns of activity (like sudden spikes in disputes or cancellations) and flag these accounts for review. These measures would not only protect buyers but also reinforce Alibaba’s reputation as a trusted global marketplace. Buyer Education and Support for New Customers New customers often struggle to differentiate between legitimate suppliers and potential scammers. To make their experience smoother, Alibaba could offer: • Interactive Tutorials: Provide in-app guides on how to spot scams, select verified suppliers, and understand shipping/payment terms. • Customer Support Chatbot: Introduce a 24/7 support chatbot

Great deals but…. The shipping costs are outrageous to ship to Canada. $2k for shipping???

SCAM ARTISTS. I placed an order on January 26, 2023 during Chinese New Year and I requested a refund the very next day on January 27, 2023 seller did not respond within the 5 day timeframe that the seller is given by Alibaba rules. I clicked on chat 7 days later on February 3, 2023 thinking it was Alibaba I was talking to and it was actually the seller. The seller tried saying the products were already at customs being shipped. I told the seller “not my problem I requested this long before they even had a chance to ship it they didn’t respond within the 5 day timeframe they were originally given by AliBaba. According to AliBaba rules if the seller does not respond within the 5 days the buyer is automatically to be issued a refund.” The seller agreed to give me the refund if I canceled the arbitration. I cancelled the first arbitration, seller did not give me the refund. I later found out according to the shipping and tracking information. The items hadn’t even been shipped yet. According to the tracking information they didn’t get shipped until February 13, 2023 which is 10 days after my chat with them on February 3, 2023 and 17 days after I requested a refund. The seller lied to me and did not give me the refund They agreed to if I cancelled the arbitration. The seller has been refusing to give me the refund I am entitled to and they agreed to being as they did not respond within the 5 day timeframe of the first refund request on January 27, 2023 and was only cancelled because the seller requested I cancel it so they can issue a refund. As of the moment, Alibaba is taking the seller side and refusing to give me The refund I am entitled to.

Overall shipping costs 🥺👎🏻. Everything is good quality and wicked deals but the shipping is outrageously high Too bad there wasn’t a cheaper option because when I order something I’m browsing for the same item but lower shipping price and I there isn’t a cheaper way to ship it I might as well just buy it in where I live!

Worst choice to buy!. You guys want to make us to pick some products minimum 2- 100, it’s totally insane! I’m going to delete this app! this app wanting to steal money from people!

This app is always listening to your phone. I have to exit the app just to use my Bluetooth because it’s always engaging my microphone. Even with the permissions off. No other apps do that effect this one. And a million notifications all day everyday even with them turned off.

App orientation. This app doesn’t open in portrait mode in my ipad. This has been causing lots of problem to use with the magic keypad.

F that. Lol i will never buy there anymore to much scanner on this website and the product description is always sketch The time you receive the product the seller don’t exist anymore and you F

Not a good set up. Can’t remove any items in the order liss

Battery draining. Between 30 and 40% of battery usage mostly in background for 10 to 13 min of screen time during one day. I don’t know what the application is doing but I did uninstall it after 3 days of use.

Useless App. Cannot rotate to view in horizontal view. Tried uninstalling and using web site and now I cannot get in or retrieve my PW..

Bad application. All supplies here their r theifs no body buy and thinh from this application coz they cannt control the supplies

WBC belts. Very good looking championship belts. And prices are not high.very well done beautyfull WBC BELTS

Horrible. Please find a new app to find what you need for your business. The disgusting behaviour and rudeness is the # concern. Live chat does nothing about the troubles. We are truly upset Hewson Business Reviews

Alibaba failure. Many items on this website are not as represented. Be very careful. I had to pay with my credit card for the items that I wished to purchase. They came 20 days late with 1/8 of the shipment included had to pay duty and in USD paid twice did not get even a quarter of my shipment and apparently Alibaba logistics tells me that everything is OK grow up. This is bad business.

Worst app. Worst app ever tried to ask a question never got an answer and the prices on the articles are not even the final prices 🙄

Scammers. This app supports some scammers act as factories owners. They will stole your money and scam you Be aware of that.

Love Alibaba.com. They take care of everything from collecting to guarantee on time reception of your goods. Great site and company.

Buyer. Reviews going down as site has many middle man dealers acting as factory sales .

Not good. Le service à la clientèle est pouri et il bloque tous les commande

Alibaba. Up to now am satisfied

SCAM!!!!. I got scammed out of over $4000 when I contacted the customer support they started a case and I showed all evidence of what happened along with the seller admitting what he did but they still said I didn’t have enough evidence supporting my claim when I asked what else they need they didn’t tell me. The seller himself admitted to the customer service that he scammed me and still nothing Alibaba is a joke!!

Alibaba.com. So far good with Alibaba.com. I am definitely finding the products ,I'm searching for and response time from my inquiries is as fast as possible as there is a time difference.. my only complaint is the general price variations as often I'm searching a product only to find the details about the product is for a different size or options.. specific details are important and sales glitter can be a waste of my time ... I don't buy just because I'm there I buy because it's the right product as a fair price and details about the product are there for me to easily see and k ow I'm dealing on.. thank you & hood future to you .

On the fence. Seller has contacted me and is saying they are making it right... will keep you posted

You contain scam companies. This application has to get full details of any company would enter the app as supplier I got fraud from Chinese company and i am sure there are alot of people faced the same

Could be better. Works well to find b2b sources but terrible organization once you start making orders. You cannot organize and separate different sources / suppliers. Everything is dumped into a order list or shipping list and it doesn’t even display who the supplier is or what the product is or even the person you were working with. You have to jump back and forth from many lists and guess from dates ordered just to figure out what order the tracking number references. Theres no good place to print or export receipts. Even your payment list is literally just a list of the amounts payed ONLY) Doesn’t tell you to who or for what. I cannot run a business with a horrible interface like this.

Total Fraud. I think alibaba name should be changed to FraudBaba. Lost my money to a fake supplier. Even trade assurance cannot do anything. Total scam to transfer American wealth to Chinese trash

Bad App. Did not work

Needs some more updates. Please optimize this app for iPad Pro!

Amazing app. Everything can be found here!💃🏽💃🏽

Alibaba.com App. Excellent application, well designed, easy to use and easy to find products. This app is user friendly and most useful. They are exceptional products found on this app. Thank you Alibaba.com, you re amazing!

Misleading Refund Policy. Beware of this platform. The refund policy states that you get a refund when a supplier doesn’t deliver your goods or mislead you, if you pay through the platform called Alibaba Trade Assurance. After I paid for my goods, the verified supplier didn’t send my goods for 5 months and blocked me. I escalated the case after several months and Alibaba left the case opened for 4 months after I reported. Up till this day, they ignore me and don’t want to process my refund. The supplier opened a different profile and continued selling to other customers and ripping people off. Until my refund is settled before I could trust Alibaba Trade Assurance

Fake items. Alots fake items, seller never reply me and he rip off me. Ontop alixpress nothing do for me. Dont waste your money

Excellent!. Excellent should allow you to save a list of products of interest with a star so I can create a list of the most interesting search in the main window.

Hesabımı kapatmak istiyorum. Hesabımı kapatmak istiyorum ama kapanmıyor berbat bir uygulama her zaman mail geliyor bıktım bu uygulamadan

Great app. Love this app great quality things

Cost. It would be much easier if I can get the total cost including shipping .

Terrible. No information on the ads. No way to know what your getting. Nothing in North America. Bad experience all together.

Fraude. Fraude

Alibaba.com. Nothing better than alibaba.com .. It's so professional .. Keep going .

Best online. Alibaba is the best online buying shop. I prefer to continue by buying through alibaba. Afser

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Next wave. Inspired, but haven’t ordered whet but looking forward to trying?

Alibaba don’t help to get a dispute. I file for a dispute with Alibaba they never help me every few days they keep asking me to upload evidence which I did so many times I’m still waiting for help,that not good customer service now I’m scared of buying goods from Alibaba

I like it. Every thing is there

Superb. I never knew this app until a friend introduced to me

Terrible. The worst ever and when you don’t buy something from them, they constantly pester you when you try to unsubscribe, they continue to steal send emails and pester you please don’t sign up with them for anything

Annoying frequent update with no improvement. 9 people out of 10 on there are scammers. And this app is so annoying on the frequent update with actual 0 improvement. Just adding more advertisement. Really disgusting

Constant updates. I swear this app is constantly asking me to download a new update. How much of my information are you trying to steal?

To many updates. I like the app but if the updates don’t stop being so frequent I will stop using. To invasive doesn’t seem secure

Not a fan of this app. I dont like that they have soo many updates and they make you update,it should be a choice. I will eventually stop using because of this reason

New to alibaba. I love this site, can’t believe I’ve lived this long and never used it.

Too frequent need update. Every single time I enter my Alibaba it requires an update at least two times a week

Easy shopping. Great

Best platform. I suggest you to used it

Message. They got back to me as soon as I sent a text

Review. I can’t see the photos in the reviews for the supplier no more

This place is just waiting for you to make big purchases so they can still from you. Mike T

Alibaba doesn’t protect the consumer.. I bought a food trailer, but it won't pass local inspections in California. Don't waste your money buying from Alibaba—their products are useless, and they won't resolve the problem for you.

App and seller not truthful. Package seized by customs. The Alibaba support sides with trader and ask me to accept a 30% refund on the whole order that is seized. When said no, they cancelled the cash. Make sure to use PayPal or a place you have protection against bad actors. AliExpress is a better player.

Canned products. The AI features great looks like I’m gonna order a lot of stuff

Don’t buy. They will not refund me for broken products and they sent me the wrong plugs 🔌 to the product and I have lost $500 over the seller sending me junk and Alibaba is backing them up

Account got deactivated. Account got deactivated, I ordered two things from this place and they deactivated my account. Take your business somewhere else and don’t waste you time with this bad app

Vending machine. I love this app I will leave updates on the responses

Everyone Lies About Price. Why can’t the real price for entry level be advertised? You have to go into a 10-15 minute chat before the real price is exposed.

Always updating. The app always ask you to update even after updating. It’s makes the experience annoying.

Great app for clothing. It’s a good app for shirts, hoodies, shorts, and pants but my card keeps declining with Apple Pay please fix that error

Terrible Suppliers. If you order a product and if it’s not the product you want the supplier will keep your money and not issue a refund. They will steal your money. Didn’t send the product and Alibaba will do nothing to help!

One issue. Alibaba is very reliable just insure you use a trusted supplier

Be careful. They are scammers. I ordered Nancy dolls & the sellers deleted my order now they can’t find my order. They don’t want to give me a refund. It doesn’t tell me when my order is coming. Avoid buying from here.

E-bikes ❤️. I love how I can get all types of different e bikes and stuff but it is a little tricky I still love it

Disturbing. Using the Alibaba app is good but frequently updates are really annoying

To much updates. To many updates with no differences ,

Best Clean Energy Friend. Just low on money

Wrong review meant for Temu!. When you add 1 more it makes you only pay for that item and says the other things failed. Then it says again add 1 more to make it $20’s! This is their scam!

Ighh. The items have to be cheaper

Horrible search engine. It gets stuck with the first search and it does not provide the correct items for any search after the first one. I deleted the app. Unuseful!!

Scammin fr. Canceled my order since it took too long and escalated the request because the shipper didn’t wanna give me my money back and it’s been 2 months and still NOTHING bro like JUST GIVE ME BACK MY MONEY .

New buyers. I am hoping they work for me the look great

Just getting started. MOQ1

Trade assurance is a scam. They say easy return that’s not seller sent broken item instantly sided with seller, after photos etc still sided with seller my debit card claim with Bank of America said I was liable totally untrustworthy

Update. Why every couple days this telling me i need to update , i updated already like 3 times now it’s telling me to updated again

Upgrades. Why so many upgrades and why is it a payment to upgrade app when I am making regular purchases .Alibaba add their fees to each purchase already …. Im confused

Real human here lol. So far so Goood haha. Reminds me of DHGate in high school days. Liking the products.

The best trading platform. Open source marketing projects

Very enjoyable. This App is very streamlined and easy to navigate.

Alibaba is my choice. I started business on Alibaba and now become successful businessman in Africa.

Why weekly updates?!. It’s pretty sketchy that your online shopping app has required weekly updates. Hire an actual programmer to fix your app once and be done.

Hard to navigate and cannot zoom in. Not easily user friendly

ENOUGH ALREADY!!. TIRED OF UPDATING EVERY WEEK!!!!! ENOUGH ALREADY IT LOOKS SCAMMY!! You’re the ONLY APP USING UP MY SPACE UPDATING EVERY WEEK! 1st it was monthly, now WEEKLY… ENOUGH!!! Look at the version history to see all the ridiculous updates of the last few months, it’s EXCESSIVE! Either hire people who know what they’re doing or find something else to do!

Scammed by seller. I was scammed by a seller on Alibaba and their support was extremely unhelpful. I submitted all the evidence and they refused to mediate a refund with the seller 3 months after not receiving my order. The seller was Yiwu Xinyao Trading Company Inc. please avoid this seller

Unsettling. The app consumes your battery in the background more than any other app, and messes with Bluetooth connectivity, not sure why a shopping app would need to mess with so many parts of your phone