Walgreens App Reviews

App Crashing. I love that I can just order pictures through the app instead of having to go to Walgreens and print pictures there, but the app ALWAYS crashes and it gets very frustrating. I don’t have the time to go through the pictures I want to print and wait for 30 minutes for them to upload just to have the app crash and I have to do it all over again. Also the uploading process takes forever and if my phone turns off from just sitting on the uploading page for so long then my uploading process cancels because the app closes. Another issue I’ve had recently two times was a picture in my order was never printed, along with another order where I tried printing 3 pictures and I only got one of them but I had 3 copies of that picture which I know I didn’t order. The main issue is the length of time it takes to upload and submit an order and the app crashing a countless number of times while trying to upload. This has been a huge problem for a very long time and I’m surprised it’s still happening because I know some friends and family that have had this issue as well. UPDATE: i love the new update !! ordering pictures (so far) hasn’t been a hassle at all ! i’m very pleased with this part of the update. i only use the app for ordering pictures so i don’t know how the rest of it is but thank you for finally fixing the photo part ! i hope it stays like this in the future !

Good and bad. I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave three stars. My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our faces, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been an ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co. Lastly, why can’t an order be saved, so if it glitches everything isn’t lost? Again tonight I spent over an hour editing over a hundred photos. When I clicked next it glitched and was gone. Because of this, I changed it to two stars. This has happened WAY too many times.

Not Happy. I have been a customer for many years now, but recently I have found myself waiting longer and longer in line both inside and out to pickup or drop off medication refills. There is only one very long line for everything from questions to shots to prescriptions. Please consider hiring more help or having separate lines for certain things! I am elderly and have health issues which makes it difficult for me to stand for long periods of time. Waiting in the car is not convenient either if you need to purchase other in store items. I really hope you improve this soon as there were a lot of other upset customers in the over 45 minute line I waited in. My caregiver had children to pickup from school and we were running out of time! We certainly didn’t want to return another time only to have to repeat the wait time all over again. I hope this is corrected soon or we both may start taking our prescriptions and other shopping business elsewhere! Thank you. P Edwards.

Prescriptions. Your app is just impossible to work with. I am tempted to change companies just because of this. Why do medications drop off of the portal when there are no refills left? Why does the scan not work when there are no refills left? All doctors tell their patients to request the refill through their pharmacy, but your app makes that impossible? What about controlled substances? Why can’t we see the last time we filled the controlled substance prescription? Why isn’t that medication even included in the refill history? Your app has so many holes in it that you should just start over. Ever since you updated it a year or so ago, it contains incorrect information and has been impossible to work with. We can’t even see the doctors name anymore that prescribed the medication so that we know we are asking for a refill of the correct medication, and then if you request an old doctors refill by mistake, your app just constantly texts us telling us it can’t be refilled. Can you not fix these things? If you need someone to tell your IT department where they have failed you, tell them to call me. Or better yet, ask your pharmacists who now have to field hundreds of phone calls each day because your app does not work properly.

Can’t access Prescriptions. Downloaded few weeks ago... Transferred one prescription after setting up account but didn’t get acknowledgement. No status on app two days later. Went to Lorton Pharmacy and prescription transferred but app keeps giving me ‘NOT A MN RX AUTHENTICATED USER’ error anytime I attempt anything prescription related. Access fine via website with same credentials! Called week ago to tech support and told ticket was opened! Told someone would contact me regarding issue. Been five days and called again... no status in ticket, no resolution and was told another trouble ticket for next tier was opened!?!? Manually transferred 4 prescriptions via Lorton pharmacy and web site gets updated but app has same issue. Have tried deleting and setting up account with text verification working fine... SAME PRESCRIPTION ACCESS ERROR!! UPDATED REVIEW: Called customer support several times... got lousy support! Shifted around numerous times and once sent to my local store for an APP/Website Issue!?! Couple of times I was disconnected!?!!! Over 3 weeks, I’ve opened several tickets with tech support but they were never located a few days later when I called! DECIDED TO SWITCH TO ANOTHER COMPANY AT THIS TIME!! Shame that your company can’t seem to resolve simple APP issues regarding pharmacy prescriptions! That’s your primary business!?!? 🤔

I never review, but. I have used this app forever but this current version is bad and don’t blame COVID-19 like everyone else. 1) I only use it for prescriptions, to order and to check status. All I need is prescription name, doctor, quantity, last fill date, refills available until which date, date available for refill. Put this on one page so I do not have to hunt for it. Let me refill it from that location. 2) Also, the last 3 prescriptions magically have had auto refill turned on. Auto refill has had problems in the past, I do not use it. 3) I needed to update my credit card for Express Pay. Cannot find it anywhere. Search cannot find it either. 4) Recent doctor visit, had prescription renewed, sent electronically. When I needed to fill prescription app accepted order but never processed it. Tried 3 times. Had to go to store. 5) Would have commented using app but could not find how, so I tell the world. 6) All these concerns here used to work and were available in previous versions of app. Changing apps should make things easier. When I managed programmers I used the most inept, simple person I could find to test the program. If they could understand and use it, we placed it in production. I was not that person. 7) When you lookup a store location it does not tell you when it opens and closes also the pharmacy hours are not shown. If you look after something is closed the app says “closed” and not when it reopens.

“Balance Rewards for Healthy Choices” not working. “Balance Rewards for Healthy Choices” hasn’t worked for several weeks... ever since iOS 11.3. Page won’t load. I’ve emailed Walgreens about it twice, but have yet to receive a reply. This whole “Healthy Choices” section is poorly coded anyway... very buggy and unreliable. e.g. The various activity apps don’t stay connected and/or don’t sync reliably (I periodically disconnect them, sometimes even delete and re-download, to get them to temporarily work again... I’ve tried at least 10 different recommended apps, all with same issues); the Walgreens apps always retrieves my ‘steps’ from my iPhone Health app yet oddly Never pulls in my blood pressure (I’ve even played with settings various ways to no avail). Also, general navigation on the app is clumsy. The back-arrow follows your cookie-crumb backwards rather than taking you directly ‘up’ one menu level (this would be fine IF you also offered a way to jump directly to the ‘home’ screen). In summary, I work in the technology Innovation industry so have evaluated, designed, and used many apps (mostly B2B vs B2C thou). And as a mainstream app, Walgreens’ is easily one of the worst!! I would suggest you learn from the likes of Walmart, Kohl’s, and Target if you wish to remain competitive in the mobile space!!!

VERY UNRELIABLE!. While this app is very user friendly & makes placing a prescription refill a snap, the end result is a real spin of the roulette wheel. Countless times I have arrived to pickup a needed prescription, after being notified through the app that it was “Ready for Pickup” only to find that it was not! More than once I have received the message “Please call there is a problem with your refill request”, so I have called, spoken to a real person, resolved the issue and shortly after receive the “Ready for Pickup” message on the app, yet when I arrive there is no record of my order! None of these instances involved any confusing requests or needed further Doctors approval etc, very straight forward (necessary) simple refills. After arriving to pickup a prescription and finding they in fact have no record of this order I am now right back to square one! Oh & did I mention that the typical response, when showing these messages to the pharmacy, is that the App isn’t always accurate. So I have to ask, “ Really Walgreens, what’s the point”?

The official Walgreens boycott. I’ve chosen CVS in any other drugstore outside of Walgreens. I am completely disruptive by the pace of their service. For me, I have decided to leave until it has become clear that Walgreens is one of the best option for the business community. Service is also tied to anyone’s “product”. I have been working to hope that my concern with the service would not affect my ability to use the this particular store as a place for my business. I must apologize to the service persons who were kind towards me and did something to resolve a very difficult issue. I just can’t continue to be a customer of the service provider Walgreens has become. Walgreens not only is not offering quality services to customers from the call centers, but they also showed no evidence of sympathy for me after seeing that they had illegally used my account to purchase a $100 item. My only hope is that customers throughout the consumer market would be very vigilant other things that I may be tapping into and make the decision if they will go forward this off hopefully that be more than one situation that was not good, but I hope that we will vacate anything does not value us, or anything that is not good about handling issues that concern our accounts being compromised…. #Out #BoycottWalGreens #CVSForward

Satisfaction with Walgreens on James Street in Chicopee MA. I have been using this pharmacy for years now. I have always been treated with the utmost respect, professionalism, and care. Although most of the people in the pharmacy have all been helpful, there’s definitely 1 pharmacist that has consistently gone above and beyond for me every time I have a prescription that may run into some problems. Sometimes it may be an insurance issue, or a prescription not being correct, or pretty much anything else that you can think of going wrong. Missy is an amazing pharmacist who tries to rectify any problems that pop up. I just recently found out that she is being transferred soon to another Walgreens Pharmacy. I am so sure that the Walgreens Pharmacy that she is going to, will be incredibly thankful for her skills, experience, work ethic and her ability to be so helpful and gracious to the people she will be working with, and the clients that cross her path. I have to admit that I am very disappointed that I will be losing such a wonderful person. I am disabled and at the moment I do not have my own vehicle. If I had my own transportation, I would not hesitate to fallow her!! Thank you for your time. Karen Schmalenberg

Pickup. I purchased detergent for pick up,the first day I was unable to pick up because there system was down and the store was closing because of that.(Pulaski and North Ave.)So I waited until today 5/31 to pick up ! When I pick up o discover that one of the bottles of detergent is busted open leaking in the bag ! Now how did that happen ?Your employees picked the detergent! So I ask your manager can he give me something comparable to what I have ,He in turn says I can give you a refund I can’t give you anything! You mean to tell me you have a manager that you employee that isn’t allowed to make executive decisions to take care of a customer. What boggles my mind even more is he was unapologetic about it ! To work a company as big as this and have people that work for you who clearly aren’t capable of making decisions to provide great customer is terrible! I would also like to know why they don’t have name tags so that you can address them properly! I had him write his name down. Andrew (Shift Lead).my expectation is for someone to respond to this review,Then again how can I when your Shift Lead can’t make an executive decision!

Delivery service horrible.. I have always loved Walgreens till tonight. I ordered products delivered thru the app. I got a text message that they were substituting coke with Coke Zero. Called the store and told them that would not work. They tried to tell me I ordered Coke Zero not coke. Never could get them to understand I ordered coke and did not want a diet as a replace,ent. They had the coke in stock. Then the order never arrived. I called the store and they told me I had to call the delivery company. But I ordered thru the Walgreens app. Then they gave me a number to Uber that was a disconnected number. I called corporate customer service and told themI was picking up the order and wanted the tip removed. They told me I would have to call back after I picked up the order. It took several minutes of insisting that she would stay on the line with me with her still arguing that she couldn’t do that even as I was picking up the order. No one at the store or corporate could tell me how to contact the delivery service. It is like they have no clue who picks up and delivers for them. Every person was rude a uninformative. When I went in to pick up the person behind the counter shouted out that they were closing in 8 minutes. Walgreens says they deliver within one hour. They don’t. Worst customer service I have experienced in probably a decade. I will pay extra and just have Walmart deliver in the future.

They give express pick up and take it away at random. This feature was huge for me. It meant everything because I am too ill to wait in the long lines there and it was just great the one time I used it. I went back & the option is gone. I talked with someone on chat told me it was randomized feature. Walgreens randomly chooses who to give express pickup to and who they will take away from. I don’t even see where random has any place in user friendliness or customer care. Or patient care. With The exception of trials. In all the apps I’ve ever tried, and there have been many, I have never seen any developer, especially working with medicine, to randomly implement & remove features like this to people. Perhaps this developer has no idea how important not having to wait in a long line when you’re really sick Development is not a game, at least not for the developers that I speak with who’s apps I’m happy to use. I wish I weren’t sick so that I could articulate more clearly just how this never happens. Congratulations, you’re the first to play with your customers and willing to gamble tens of thousands of dollars a year by doing so. Done with your store and app because you know two little about pharmacies care and about building apps for people. Walgreens always has trouble connecting the dots.

Lost Prescriptions. I’ve been using Walgreens for a long time but, for some reason, a few or more times a year they just lose a prescription or put it in a delayed status until I call and remind them that it’s sitting there. As God as my witness they, then fill in right then and there! What if I didn’t call? Or what happens to the elderly who are just sitting at home waiting for maybe something g they really need? This place is a joke, the pharmacist are professionals but the rest of the staff are rude, keep you o. Hold forever and sometimes even hang up in you then you have to start the whole process over again! I always have to do all the legwork to make sure things get done properly. I left my doctor on a Tuesday afternoon tried to get my prescription that I watched him fax over. So, now, I have to get a hold of the doctors office, then get back to Walgreens, then, I wait, and sometimes it takes a long time for me to get what I was prescribed. As soon as my prescription refills are done here, maybe before then, I will be transferring ALL of my prescriptions somewhere else and I’ll make sure my family doesn’t use this one either!

So buggy as to be unusable. I have wasted so much time just trying to place an order on this app, it is ridiculous. Last night I started an order, but the coupons and Rewards section of the app wasn’t working. So I waited a few hours and came back. Then, the coupons and Rewards were working but now the items being shipped were suddenly out of stock. Not even being shipped from a store but from centrally, mind you. Today, I come back to it, and finally it looks like the items can be shipped (after I empty the shopping cart multiple times to start over because things like the “Ship Instead” button doesn’t work, and the order keeps acting like I was doing a Pickuo Order. So I start over from scratch and finally enter all the info in checkout to place the order, and I’m at the last step. And then… what happened? No order confirmation, no acknowledgment that it was submitted, it just shows an empty cart now. I look in Purchase History: nothing. I look in my email: nothing. Did the order get placed? It doesn’t seem like it but I don’t want to place a second order and be wrong. So frustrating! Why can’t they test this app and get it working right?

Filling prescriptions on file. I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my Walgreens pharmacy put them on file for future filling through my Walgreens app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, the app puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when the app notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home. It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!

Stunningly Abysmal App. This app has profound problems on two fundamental levels. First, it regularly just doesn’t work. For instance, today I can’t log in - FaceID spins and recognizes my face, but the app won’t accept the login. It also doesn’t give me a manual way to enter my login info, so I can’t use the app. These sorts of errors occur on a regular basis. Second, their UX team should be taken to a barn and tied up for at least six months without any ability to change the user interface. I have had iPhones since the iPhone 4, and I have never seen an app that changes their UI as often as this. As a result of their continued attempts to “refine” the app, they perversely make it more difficult to use, because they move core functionality around. I beg of you - please establish a consistent design flow for key actions, like refilling a family member’s prescription, and then leave it that way for at least 6 months. After 6 months, leave it that way for another 6 months. And so on. If you have to make under the hood changes, fine, but stop messing with the UI. People are using the app because, in many cases, they are sick. They just want this stuff to work. UPDATED review to (a) comment that I still can’t log in (FaceID works fine on every other app) and (b) point out that the developer support link in App Store points to to a dead link on their website. Truly atrocious app.

Great service. Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.

Works but you need to learn the quirks. This app is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) The app will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but the app won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.

Getting better. App was great then bad a while. Much improved recently but there seems to be a disconnect with the store. Recent example is a text telling me I needed to pick up by the 4th. I planned to pick up the third. I could not message the pharmacy through the app. Possible user fault. It got put back on the third and I had to reorder. More work for staff. Feel like the 4th should be relayed to the store. Also frequently get texts that there is a problem right after the text it is ready? Heroes work there. Walgreens employees in Clermont have gone way above and beyond in kindness to and helping with getting Florida DCF to finally step in and help my elderly mother. I tried two years and it took her going into Walgreens and throwing stuff off the shelf to make it happen. Now she finally has a case worker that didn’t just close her case because she knew her own name and has been to a doctor and has hospice help. Through the kindness of someone in healthcare that cared enough to make extra effort. App still has a couple of flaws but people make business excellent. Kudos on excellence of the people and corporate choices to start valuing their employees over putting a store on every corner. Hopes Florida will consider the model and reform their elder care policies. Knowing your own name is a low bar if it results in hitting a pedestrian or vandalizing a store to get help.

Auto Refill. I love this app, it makes it convenient to refill my meds easily. But auto refill always gets turned on! I had it on because it had been convenient. But then they’d start sending me refills four days before I need it, giving me extra, but then it’d refill again 30 days after the last refill. So eventually, I’d have a month supply stocked up and I’d be sent even more! So I turned auto refill off for all my prescriptions because I’ll handle refilling them myself. No problem. But now every time any med gets filled, it turns the freaking auto refill option back in! Each and every GD time! I know it’s a small task to change it, but now I can’t refill one med because it was on auto refill to be sent home (I prefer to pick it up in person, I don’t want my meds stolen). I turned auto refill off for that and changed my setting to always pick up in store. But now I can’t refill that one because it still thinks it’s being mailed even after the feature was turned off, because it was already sent to be filled. So irritating! Please include a “remember this selection for future prescriptions” option! And make it actually work!

WHY IS THIS HAPPENING ??? Fix These Issues Please AS Soon As Posible. How come sometimes I can’t order my prescription on the app or through the website despite I still have refills left before the expiration due date? How come it’s hard to ask for refills & order for prescription when I’m running out of it in a few days or in very next day since you won’t allow me to order my prescription early??? For the first time I made an account on this app, but why it won’t let me change & secure the password also it doesn’t really inform me and confirm if the prescription is ready or not on time. Sometimes the app informs me about the prescription is ready however we received a call saying it’s not ready for pick up yet. So we had to call Walgreens for real confirmation without the confusion and hassle. Now (August 2022) it says sorry fails to load & process your order in the app & website so please fix this issue/problem as well as I really would appreciate it so much if I can possibly order my prescription/s without any problems whatsoever same for getting it picked up when I need it /& when I’m able to stop be at the pharmacy to get it. Please fix these issues asap. Thank you. Take care every staff at Walgreens.

Disappointed. I have not used Walgreens for over 6 years but I just moved to an area where I could not use Publix pharmacy, so I went back to using Walgreens. I signed up for the app, and while I thought I ordered prescriptions through it, none had been ordered. Not only that, but the app changed my home pharmacy on it’s own and my prescriptions move from pharmacy location to pharmacy location- making it difficult for me to pick up what I need when I need it. And recently, I went in to get a prescription that is always refrigerated and it was not refrigerated. Well the technician took it to the pharmacist, who read something that said it could be kept un-refrigerated for up to 7 days. I’m about to spend $150 on an RX - I want it to be the correct one and potent- not “maybe it will still work after it has been unrefrigerated.” Unacceptable. Come on, Walgreens. They should have apologized- told me it was their mistake and they would have one to me ASAP sent over from another store!!! That is how you treat a customer!! I’m very disappointed!!

Photo is a hassle. I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected Walgreens store. I decided it would be worth two extra minute drive to get the card from another Walgreens store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects. Secondly, Walgreens template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think the app needs work.

Walgreens, 15 N. Buffalo Grove Rd. Buffalo Grove Illinois. The store is probably worse than any Walgreens I have ever been to instead of giving me my seizure pills they gave me heart medication told me that they wouldn’t give me my actual medication, my seizure preventative meds and so I gave them the proof they messed up back first the store wants you to wait until you run out of medication and then come in and get your pills the day you got them prescribed so wait till you’re out to get them but I’m up epileptic so to expect that is insane. My neurologist wants me to have them picked up a few days early so that I don’t have to panic and make sure that my pharmacy should have my medicines every month or my medication every month especially when you have the same person come for 10 years every month you should be prepared. and then there’s exceedingly long lines extremely large weight and none of these workers know what they’re doing because none of them are tournament. They’re all temporaries so they come in and they’re lost. They don’t know where to start or what to do we need permanent people at this location..!!!! I really hope most people take this review and consideration before going to this location and I really hope corporate can read this message and get some stuff cleaned up at Walgreens. Some of the tech staff want to play doctors when they’re only pharmacy tech. Sincerely Michelle Ryan.

Horrible!. It took me 1.5 hours to add 6 items to my cart because the updated app kept making me log in over and over and over again. Pain in my ***! THEN, I go to check out and....... “sorry, an error has occurred, please try again later.” Also, wouldn’t let me search for items. Didn’t show in my savings at checkout the $9+ in “rewards” that I’d accumulated. If it isn’t broken, don’t fix it. This frustration might actually be enough to keep me from coming back. Used to love ya..... ****UPDATE.....I’ve been trying for 4 days to to place my online order. I can’t remove items from the cart and navigating is all over the place. I can’t “attempt “ to place my order again when I need to remove items from my cart and it refuses to let me. I got fed up. I’m housebound and depended on you for years to get items delivered to me. I just finished placing the majority of my order with a competitor. I prefer your items as they are packed nicely and are clean..... but your new app update pushed me to a point. I NEED items and your app wouldn’t allow me to purchase them. You lost my order. I’ll try one more time in a week for a few other items. If you don’t have your app fixed, I’m done with it. Who needs this kind of stress? I’m not going to jump through hoops and spend 4 days trying to get YOU to take MY money.

Old location continues to fill meds. I have recently moved out of state. The old Walgreens location is still attempting to fill meds, despite my provider sending scripts to the new location. Once they mess with the scripts for controlled substances, the new location requires me to obtain a new script from my provider. I don’t know how to make this stop. I have been filling meds at the new location since December and I have updated my information on the app, in store and again my provider is sending scripts to the new location. I’m about to change locations, as I don’t have time to deal with this nonsense every single month. Currently I am out of a medication and it has said “in progress” on the app for days. I am beyond frustrated with this situation. They also take it upon themselves to fill meds that I have not requested, as I do not yet need them. I’ve never dealt with such a mess from Walgreens and I don’t intend to deal with it much longer! Between the pharmacy and the express scripts, I absolutely understand why patient medication compliance is so low. Unnecessary barriers are created one after another by the entities that should be encouraging compliance.

WALGREENS PHARMACY AND BONNIE IN COSMETICS ARE THE BEST!. Bonnie at the Lake Havasu City, AZ store is so great. She helps out everyone with their purchases in terms of information about the products and goes out of her way to make sure you are happy. She is so knowledgeable about everything in the store, especially in cosmetics. I always look forward to going in to buy whatever I need. I want to especially mention the pharmacy. They are always doing their best to help you and solve any of the problems that invariably arise from the complexities of medications/insurance issues. Especially with all the winter visitors coming here. Our city goes from 60,000 people to over 160,000 and most of them are sick and cranky and have multiple illnesses. They are frequently rude and loud. I don’t think the employees of the pharmacy get much credit for what they have to deal with. But they do it with patience and respect. I have worked in the medical field for 30 years and I know how hard it can be and I have been a customer here since the store was opened. I am appalled at some people’s behavior. The only reviews are from disgruntled customers. Thanks for having such a great experience.

Customer service is terrible. I was buying gloves in the store they didn’t have a price on them I scanned them with the barcode reader on the app only to find out that the barcode is only for corporate and the store and corporate are two different things they consider even this they are both banned Walgreens they have nothing to do with each other online the item scanned the same price as corporate and it said the store had item in stock however the store will not give the 7 dollar price will charge you 100% mark up I called to find out and was hung up on all my calls I have been going to Walgreens since I worked at the hospital round the corner almost 30 yrs just like they say they are open 24hrs but call ahead 1st they no longer stay open 24hrs due to staffing which is hard on the steady traffic that store gets from the hospital don’t bother with this app or the store in Mountain View California neither one of them work they closed down a perfectly amazing store with drive through to keep a very small store open with no drive thru or steady hours of operation life is too short find a better pharmacy and download an app u can depend on

Update to include Photo Order Status. The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens. Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999

Prescription platform. If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from the app. All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.

Looks great, not user-friendly at all. Since the upgrade, the app doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between the app and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, Walgreens! You can do better!!

Long time customer. Today I took my almost 90 year old mom to pick up her medicine due to a call from the Ellenville Walgreens and walked to the pharmacy section when this heavy set lady ask how can she help little did we know she was going to be the worst part of our visit, her attitude was very poor and when we asked for further information regarding the medication her response was that she wasn’t there to keep track of my mothers medication. We were very frustrated and confused as to why this person even worked with the public if she was so bothered by our questions? She needs to go this is the second time we have this issue and we haven’t been to the store in years and her attitude is stilll the same my question is simple why are the managers and supervisors allowed to hire these people and let them get away with treating their customers in this manner. Please help us to get this person out of the Ellenville Walgreens. I will be calling the manager which by the way wasn’t present when this occurred, but his name is Stephen so we will reach out to him soon.

Walgreens doesn’t know how to keep my monthly Perscription in stock. It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and Walgreens rejects it so when the 15th comes around (that’s when The Walgreens Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is Walgreens really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because Walgreens in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.

New functionality improved the app! But, App no longer works with older iPad. ANOTHER UPDATE: and still no way to message the Pharmacy, request an urgent earlier, Phil then the timeslot it gives, and if you click on a prescription, it does not give you the prescribing doctor when the prescription was written picked up that a lot of information that is very much needed. Information that can easily be coded into the app. Update: I filled out the feedback several times and Walgreens actually added the functionality I had been requesting to be able to add notes to prescriptions for the pharmacist! I’m so excited. I’ve already used this several times. It keeps me from having to call and wait on hold forever or have to go to the pharmacy to talk to them. I’m much happier with this app. Although I still can’t use it on my iPad because it’s older but it works well on my phone. I give them 5 stars for listening to customers and actually implementing our requests! Thank you Walgreens! Old review; I can't use the app because it no longer works on my iPad. It says I have to update the app but won't let me because my iPad iOS won't update. There's nothing wrong with this iPad. I should not be forced to buy a new one because apps don't want to be compatible with older iOS's.

No good for regular medication and can’t cancel auto refill in app. I have a few medications on auto refill, even after I turned them back on, there are many problems - inventory is not checked in advance of the day I need to pick up medication. On my more obscure medication, every month on the day it needs to be filled , I get a notif that “medication is out, will order more soon” - Walgreens knew I wanted this for a month, I don’t understand why it couldn’t be ordered the week before. neither the app nor the pharmacist if I call is able to give me any eta for when my medication is in - the app also directs you to “get this sooner at another store”, so I tried that and one day later the second pharmacy also messages me that it’s out of stock - why does your app prompt me to move prescriptions to a store that also does not have inventory - finally, the behavior for out of refills is weird. The medication just says “submitted “ for days on end, and I had to call my pharmacy to understand why. It would be super great to get a notif saying my prescription is out of refills so I can call my dr quickly instead of having to do a mini investigation earlier All in all the app doesn’t really change the number of times I have to call the pharmacist which doesn’t make it particularly useful outside of being a record of the last time I picked each medication

App just doesn’t work!. I have used the Walgreens app for years and never had an issue. But over the past few weeks, it just doesn’t work anymore. I was trying to place a photo order (which I have done many, many times) and it just flat out would NOT load any of the pictures from my phone no many how many times I tried. Incredibly annoying. This was a couple of weeks ago. Then just today I tried to place an order for pick up, or delivery, which ever way I could actually get the order to go through! Well, neither one worked. While I was trying and in my cart and ready to proceed I clicked on continue and it did absolutely nothing. So then, instead, I tried to pay with Apple Pay. I clicked on it and it acted like it was going through and then it would just go back to my cart and sit there. So ridiculous that it is THIS hard to just place an order! I had to go on the website to get it to work but I won’t be going through all this mess next time. I will just go to a different store.

Awful! Horrific trickery within this app!. Add all your coupons, check the local adds, and then double check because there's no way your going to get that good a deal! Realizing your accurate you rush out the door to the amazing Walgreens you shop at nearly everyday. When you arrive they have everything you need and more so you end up easily spending $200. (Note: It still is the sales that made you come in but your saving so much you feel there's no way you can afford to not get extra) Your coupons will not work at the end, the cashier, assistant and general manager will not be able to help and customer service will almost always condescendingly call you a thief. If it's not hard enough to call feeling completely petty then we have to listen to their foulness. APPALLED! All over a $10 coupon that's advertised a thousand times in your store. This was my favorite store and it's very very saddening to know I now must shop at four new stores in order to compensate for my once beloved Walgreens. This is seriously upsetting as I truly loved my Walgreens and all the employees too. Everyone there knows me and treated me so wonderfully and remembering my boys but I cannot continue to be treated like this and let it go any longer. I'm sorry to say I will not return to Walgreens this time because it has gone far enough and clearly isn't going to stop.

"image url quantity exceeds the limit" error. Had to call Walgreens photo support for help. App should give better messaging and error handling. At first I had uploaded over 150 photos, and pretty quickly the app notified me that the limit was 150. So I reduced to to 110. Then changed to double prints. Then added two more photos and made this double prints (all 4x6). These were photos from my iPhone's local storage. Everything uploads fine. I get all the way to the end where I am submitting the order, and it gives the error, "image url quantity exceeds the limit." I try calling my local Walgreens store and get no answer from photo department or general store. So I found the centralized photo help number. Customer service rep was helpful. She said to remove some photos, that probably the total size of all the photos was too much. I removed 5 or so and tried again. Same order. Then changed the print quantity from doubles to singles. Order submitted. The storage should be the same for the photos I uploaded, whether I am ordering 1 print or 2. The app should give better messaging about the total number of prints if that makes a difference. Frustrating experience because I wanted 1 copy of the photos for my mom and one for me.

OMG how complicated to place an order. Moreover theGratiot in Clinton twp ship is terrible on CS. First of all went into the store walking around looking for a blood pressure monitor nobody there to help as a person walked right by me not even asking can I help you. It was obvious that I was looking for something as I combed the aisles a few times. Than came the checkout as there was a advertisement for an app $20 off coupon for to he BP monitor I was purchasing. I or the clerk couldn’t down load the coupon on my IPhone using my app. Therefore frustrating with Walgreens as usual I bought the item full retail without the coupon. Later I thought to go on line and see if the app would work using the $20 off coupon. Very complicated order and check out process as it took so long to get through the process finally got the order in that will be shipped to my home. Meantime I will return the original purchase purchase. This in store experience was a disaster from looking for the item in the store without any offer of assistance to the check out trying to use a coupon. My online experience was also difficult to use. Take a page from Amazons playbook as I could order with just a couple of clicks.

Lockhart Pharmacy. I use Walgreens pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using Walgreens, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with Walgreens. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE. So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you

Med not available. Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.

Walgreens is going downhill fast!!. Walgreens only care about making a buck at the end of the day. They hey have consistently reduced how many pharmacy staff are working at any given time. They have also reduced the hours the pharmacy is open. The first one I picked up prescriptions from started closing at 6pm daily so I switched to a different one that was opened until 10pm seven days a week. They have now started closing at 6pm on the weekends and they don’t even have enough workers for you to be able to go inside and pick up prescriptions. They literally will have the pharmacist and one worker scheduled and will close the metal security grate on the inside and you have to go through the drive thru to pick up. If you took the bus like me you’re screwed depending on who’s working. I had to line up in the drive thru line and just stand there since I don’t have a car. After inhaling exhaust for 30 minutes (the line was ridiculously long) I walked up to the window and had the technician deny me service because I wasn’t inside of a car. I had to make a huge fuss as I went back and forth with her. I guess the pharmacist heard the ruckus and stepped in and made her serve me. It shouldn’t have even come to that. Walgreens needs to do better. They should treat employees better and customers. If they don’t they will find themselves wondering what went wrong when they go bankrupt.

Crystal location is awesome! Robbinsdale is bad!. The Pharmacist on Bass Lake Road in Crystal are awesome! I transferred from Robbinsdale because I was having so issues, literally every time I went to fill a RX. I would have to call and remind them to order my monthly RX and it would still not get ordered and she was so rude to customers. I am so happy I changed pharmacies, I only wish it was sooner. I thought it was normal. The things that I was dealing with and tell the lady at my clinic said no this is not normal and you need to change clinics. If you have a monthly RX they should automatically have that for you once you get established, that was never the case for me, she would try and say it was too early and try to get it in stock but still would end up getting partial prescriptions with some having to get a new RX from doctor, which my doctor was so sick of having to write multiple prescriptions due to their errors. Not one issue with Crystal location and they are always so friendly and helpful, I can’t say enough about how pleased I am.

So buggy to the point that it’s almost useless. This app is the worst. It used to be great, but all of the changes they’ve made over the past 6 or so months have made it so buggy that it’s barely useable. For the past several months, I’ve been unable to use Walgreens Express to order my prescriptions for delivery- despite the fact that the prescriptions are fully eligible. I have to instead call the store to have them do it manually. I’m completely unable to do it on both the app and on the website from my laptop or phone. It’s hit or miss if the app even properly loads my medication status. It doesn’t always submit refill requests for me. Now, most recently, I can’t even get the app to sign me in! It’s just been saying “service unavailable” for the better part of a week. How am I supposed to use this to manage my medication when it’s so horrendously unreliable. If you’re going to overhaul an app that people rely on for medical reasons, you need to have better testing in place to make sure that it’s stable. Update: It’s been broken for months. I still can’t use the app for basic things. I’ve decided to delete the app and just stick to calling the store instead. It takes way longer and is infinitely less convenient because Walgreens’ phone systems are awful too, but at least the people who work at my pharmacy know what they’re doing and are used to hearing customers say that the app and website don’t work anymore, so they’re happy to accommodate.

Prescription bias. I have been filling prescriptions at Walgreens for at least 15 years. I’ve had the same insurance the entire time. All my info is the same. It was simple for everyone. I travel for work and I could get my prescriptions filled anywhere in the entire country. Blood pressure meds, cholesterol, the occasional antibiotic. Simple no problems. My Suboxone prescription. Problems. Always problems. Not in every state, it depends on the pharmacist. First all the questioning and delays. Not once have I ever tried to fill early but there’s always a problem. I see my doctor every 4 weeks, she sends in my script, my insurance approved it, and the pharmacist delays it. This month they tell me since I was 2000 miles away and didn’t pick up the second they filled it, I have to wait the amount of days I didn’t pick up after they filled it. Sometimes they try to do the math and tell me I should have x amount left and I need to wait another x amount of days. Sometimes it’s just delayed for no reason. I’m home one day to see my doctor and pick up my script. I can’t. No real reason, just the one the pharmacist decides. Wait 3 more days. Well I have to go back to work. They fill my cholesterol medication before I even ask. It’s a shame, the app works great and Walgreens is everywhere and they have all my info. I’m done playing games with Walgreens. I will never fill another prescription or step foot in a Walgreens ever again.

Pharmacy. The pharmacy at this location is very very bad. From long lines, long waits to get medication filled to employees getting into shouting matches with you. The store manager seems very unconcerned about what is happening at this store. The cosmetic department has friendly and professional employees. This app is ok. The only problem I have is adding family members. After adding a family, It ask if you want to check on scripts for family members click yes and get your information. I get my information only not the family member. Can't find a way to get to family member at all. The pharmacist here yelled at me and said you’re getting your medicine from some where else, the medicine is pain medication for chronic pain. This person’s name is Sunday I notified the manager of the store. I’m waiting now for pain meds to come in it had to be ordered. My name and phone was written by pharmacy tech. She’ll call me when it comes in 7to 12 days, I took last pill already. It’s so sad that I have to suffer for something others are doing! ! Thanks Walgreens for taking actions . Keep up the good work!!

APP is good, needs better integration with pharmacy.. As someone new to needing multiple medications I downloaded this to obviously manage it. Still learning the ins and outs of it, but does provide plenty of options. Improvements needed? 1. Need to be able to transfer prescription without having the bottle. IE: Doctor phones in prescription to your pharmacy; when you go to pick it up you find pharmacy is temporarily closed until further notice(nice that there is nothing in place to prevent really needed prescription from going to a pharmacy that is closed) . No way to transfer unless you call the doctor to have them send to a different pharmacy. Narcotic you say? Now my insurance company sees two prescriptions for the same drug on the same day and will not authorize the second one! Preventing me from getting it when actually needing it. 2. I did not realize a drug I no longer needed was on autofill. Within minutes of getting the notice they were going to refill I went and put a cancel request in. 5 days later I am still getting texts, voicemails stating my prescription is ready for pickup. If it wasn’t for the difficulty of reaching the pharmacy by phone? I guess the APP has the same issues. APP has notification preferences that doesn’t work either. Set for no phone calls no emails etc. now they are hounding me for another prescription I don’t need to be refilled. It’s like they want my business but harassing me to the point of driving me away to a different pharmacy.

Well organized, Clean Store a mostly friendly staff. Walgreen’s is a regular stop for me so I am able to observe how well the store is maintained and managed. It is very rare for me not to find what I’m looking for, the shelves are always well-stocked and organized. I have developed a nice rapport with a few of the employees there. Most everyone that works there seems to like their job and it shows I am always greeted when I walk through the door, and I almost always am asked if I need any help finding some thing by employees working the floor. The only reason I didn’t give the store five stars is because the pharmacy is painfully slow at accomplishing pretty much anything. I once waited at the drive-through for over 25 minutes and not one car moved in front of me during that entire time. I ended up backing out of the line and going inside to pick up my prescription. While I was waiting for them to find my prescription, I noticed that the same car that was sitting at the window when I was waiting in line outside was still sitting and waiting to be served. And not once did someone that works in the pharmacy go to the window and at least apologize for the wait. But fortunately, my insurance no longer covers my prescriptions at Walgreens so I don’t have to worry about that anymore. Overall I think this is one of the better Walgreens in the area and I love the cashiers!

Delayed prescription changes to available to order - app alerts to not work. This has been occurring for months. It is now nearly 4 weeks that my script has not been filled. It was originally placed on 4/29 by my doctor electronically (it is now 5/26). The app first stated delayed (apparently due to it being out of stock) and only after calling was told verbally it is out of stock and will be in next week. It eventually ends up back in my scripts available to be added. If I didn’t continually check the app, I would not know it was no longer waiting to be filled. So, I submit it once again… and it states again that it’s delayed. Verbally again I’m told it will be in the following week… for which once again it never is filled. After a week to 10 days it again ends up back in my scripts available to be ordered…. and I need to initiate it again. The app is useless unless it’s monitored daily and I consistently call the pharmacy… which it takes up to 15 minutes to even talk to someone. The only notifications I do ever receive are by text when a script is truly being processed and when it is filled ( no app alerts). With today’s technology there is no reason anyone should need to do this with something as important as prescriptions. Very disappointing for a company as big as Walgreens whose primary focus is a pharmacy dealing with filling prescriptions and it’s importance to their health and wellbeing.

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Unsatisfactory. Paper quality is poor All the pics were stuck together The guy who handled the pics left a big thumb print on the first picture as he was not wearing gloves yet the cashier was wearing gloves go figure

Australian retailers have a lot to learn. Fantastic app with passbook integration already. Australian retailers/app makers take note!

good app but needs improvement. list of products on sales/discounts are updated & sends email reminders which is great. But seems slow when I search for store location or available items to buy in w/c store- quicker to browse the shelves instead. it would be great if I'm able to make a separate list of the items which store it's found. I also prefer a separate feature for online only and store only purchase to save time browsing the app. Otherwise good.

Australian retailers have a lot to learn. Fantastic app with passbook integration already. Australian retailers/app makers take note!

Good. Good

Australian retailers have a lot to learn. Fantastic app with passbook integration already. Australian retailers/app makers take note!

Update Needed. Needs update ASAP! So slow and the app quits on me all the time

Easy to use. Great app, easy to use and access to awesome coupons

Worth the money. This app is truly worth the money. Well thought out and user friendly...

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Great App!. Wonderfully for pictures when you live across the country. But it needs an app for video.

The Photo Manager. She, DANI, is a excellent worker & a sweetheart, but she seems overworked! Precious to have such a employee, hopefully she is well compensated!

Great. Simple yet effective app. Nice way to check flier/sales before cross border shopping.

Natasha. What awesome service in the photography area. So helpful and pleasant. Walgreens is very lucky to have such an outstanding employee.

Walgreens. Wish we had such photo developing convenience across the border. Love Walgreen's!

Love Walgreens online coupons! Best deal out there!. I

I love Walgreens and I love this app!. Certainly one of the better retail apps out there. Makes being a customer incredibly convenient.

Ilovedinosaurs. Potatoes.

Great store app!. Compared to other store apps this one takes the cake. Easy navigation, zooms in and out easy and has all the info as their website. Love it!

Photos. Michele was awesome!

So easy. The app is simple to use and so efficient.

Coupon. Didn’t work

Love it. I love this app. With this app I can do my shopping from my house. 😍

Walgreens app. This is by far one of the best pharmacy apps out there.

Great!. Awesome!

Photos for dummies. Easy to use app for photo printing Great service

Dad as. Hahahahahahhahaha

Retired. Store is always well stocked. Always find what we need. No need to go anywhere else. Love it!

Good. The is great for pill reminder but not much of use as there are no stores in Toronto

Weekly ads. Poor. Cannot get your ads. The web site doesn’t work. It will not allow you to view

Pretty good app. Pretty easy to use app that has many features (i only used the photo section). The only main drawback is that you cannot crop pictures that you only wanna print in 4x6, 5x7, or 8x10 format (you can with posters and canvas tho). If you really need this feature or photo edition, or you wanna do post cards, use the iPad version of this app.

Photobook. The photobook app should be improved. The ability to edit and add longer captions should be fixed! This app only allowed me to edit - and add captions for only about 4 photos! Disappointing.

Love it!. Love seeing what's on sale and current coupons! Wish all grocery stores had their own app! Thanks!

I love this app. I don't live near a Walgreens but use the app as backup to the Rxremindme app. It has features that no other app has (such as the "as needed" function that I like). Keep up the good work.

Average app. Average app

Photos - Discount code. I used the app today to print 54 pictures. I was excited to use the discount code that was offered to me as soon I as accessed the photos section of the website (CHEERS-MBL). It said that this code could be used on « everything photo ». However, after placing my order, I was notified that this offer did not count for my order. I don’t understand why. I was printing regular pictures.

Walgreens. Awesome service

Walgreens. It's a useful app

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Good, not awesome. I think the updated version is meant to take care of all the issues I had with the App. It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with the app. I hate it when it shows an article as available and in the store is not. Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.

This app caused me so much inconvenience. This app has caused so much frustration. I tried logging in and it said my email wasn’t associated with an account. Even though I know that is not true, I went to the sign up page where I typed my email and it said this email is already associated with an account. Had to call up three times before I finally received an email after the first two times. The email was never received. Due to the fact that I was locked out of my account and I moved across the country, my prescriptions were delivered to my old address, and there is no way to refill them over here. I finally was able to update my address in one place although my contact address remains my old address because it seems like there is no option to update that I am without a car currently and I want my prescriptions delivered like I did in New York, but I keep getting an error message when I try to change to delivery. This is frustrating beyond belief and I don’t like leaving bad reviews, but how are people getting paid to create and manage a terrible app? Beyond frustrating. We’re dealing with heath here.

Walgreens restricts pharmacy refills on app. Continues to be the worst and most defective app I have ever seen. Now asking me to loin except the login button does nothing. Even their help/chat doesn’t work. It will not invoke the keyboard. I can only write in Notes and then transfer the text by copying and pasting. Restart and reinstall has no effect. I work in QA and mobile app development. Walgreens can’t possible have a QA/Test department with these results considering this is the latest iPhone and OS. Cannot use app to refill prescriptions on Friday, Saturday or Sunday. It defers refills to the following Monday with no option to refill sooner. You have to call the pharmacy if you want to pickup a refill outside of Monday through Thursday even if the pharmacy is open weekends. App will not let you stop an incorrect refill. Discovered Walgreens started a refill which was not requested and also doing the refill at a location across town; not the local pharmacy I actually use. I am unable to stop this mess. Apps takes two or three starts to get going. It just hangs on the startup picture. Sometimes the app lets you request home delivery and sometimes it does not. Overall a very bad experience.

Lots of glitches lately. I’ve used the app for at least a couple of years and I always liked it. Recently, though, I’ve had lots of problems, especially with meds on auto-refill. In January a med was auto-refilled when I had purposely taken it off auto-refill a couple of weeks before because I had sufficient supply. Last week I noticed that another med which was due for auto-refill had not been filled, and watching daily I saw that the refill date was moved one day later each day. No explanation, no notice. The pharmacy tech told me I had to reset the auto-refill each time a prescription was renewed but nothing in the app suggested that. The app does not make it easy to know if there is a problem with a refill— it just doesn’t get done and eventually you notice meds are missing and call the pharmacy. One thing the app does do well is to track what prescriptions have been filled and when. And usually when I order a refill through the app (rather than auto-refill) it works okay. Deliveries have not been consistent lately but I think that may be a delivery service issue not related to the app itself.

In accurate on Prescription Refills.. Walgreens has huge flaws with filling/refilling medications online. Now, let’s look to see if your prescription(s) by touching any of the the medication(s) you’re looking at. Using the Walgreens online fill/refill application. It tells you if your medication is due for a refill or not. Well that’s completely a joke. When I go through my medicines to see which ones need to be filled and which aren’t available to be filled. It’s one of worst inaccurate systems I’ve known of. When I check the prescription(s) that Walgreens notifies me prescriptions are up for refill. But, when I order those medications that say they are able to be filled that’s not always true. Well when you use that flawed system, most of the medications aren’t going to even be ready to be filled. What a joke. Then in my Walgreens account i get a lot of messages that say the medication information isn’t available. So it just says unavailable. The information it does show is the Doctors name. But, not the last medication refill date. So how is someone supposed to know when to fill or refill a prescription with little to no information?

Saw me coming!. I have been going to this store for about 10 or more years. Everybody has been very nice. My primary contact has been with the pharmacy, for it seems that age, and disabilities require more meds! I am usually in a lot of pain. (Rheumatoid Arthritis and cervical spinal surgical syndrome. Which means the surgery did not work!)lol. My Dad was always joking with the people he encountered. I think it made him feel better. (He was a career cop). A dirty job. So I followed his lead. I was K9 USAF, and I love to joke around! The last time I went to the pharmacy, the young girl, a newby, had all of my meds lined up on the counter!! I was touched! I had been remembered and treated with extra kindness. Which happens every time I go there!! Pardon me for being verbose, but I am old and alone and kindness means everything to me. This store has some really good, knowledgeable people. It’s hard to be nice when you are clueless!! Lol. Ty for listening. It’s the store at Lackland. Overland. They All deserve an attaboy!! Deb Blancett

This app has so many glitches that make it almost impossible to use!. I use the app for almost all of its functions (clip coupons, refill prescriptions, pick up orders, photo products, you name it) and I have a problem with SOMETHING every single time. I consider myself to be comfortable with technology and find the app to be easily understandable and convenient, however, the glitches and other issues with the app is why I’m giving 3 stars. The specific problems I’ve faced are products disappearing from my pick up order (it says “[product] is not available at this time and has been removed from your cart”) even though it says it’s available for pick up at my selected store, photos being cut off at the edges after I’ve used the crop tool (it prints differently than what it shows on the app), photos taking forever to upload, and clipped coupons not being applied at the register. Another problem I have (that I’ve noticed is more recent) is that register rewards will not print if you do a pick up order. I’m almost to the point of leaving Walgreens altogether because of how much of a hassle it all is!

Exceptional service and speed. I had 2 life changing events happen within a month of each other. Both requiring pictures. My mom passed and my son graduating. I needed pictures for my picture board fur my mom first as well as my sisters, so we were sending pictures between our phones to use for the boards and my location allowed me to get the pictures the quickest. I swear I was going to Walgreen 3-4 one week. They were phenomenal when I did my order(s) through the app and it was complete WAAAAY before the email/text stated. My life was less stressed knowing I had the pictures I needed. Then, I get back from the funeral and realize I have started on my son’s announcements. I picked out a design and sent it through the website. Again, about a day and half later rather than a week) my invites were done. Needless to say Walgreen’s…..thank you for taking some stressful situations and making them easier to deal with! My business and referrals will always come to you. Thank you!

Unfriendly app!. I see people rating the new app version based on their use of the photo part but this new version is not user friendly in regards to the other navigation functions. I always wonder do these app developers try these updates from the customers angle. Too many clicks to get to the order online screen, trying to find the digital coupons to attach, trying to find discount codes, the jumping from online order screen to the ad. Then the app crashes and I have get out and start over again....then try and remember how to get back to where I left off before the crash! It’s becoming not worth the hassle. Then I start to use their online ordering just to find out that they don’t /won’t ship a lot of the items. And if you want to ship your order you better make sure your order is $35 or more to avoid the shipping fee!!! (Yet, a lot of things don’t ship)!!! With 2 Walgreens in my neighborhood I’ll just go into the store as I’ve always done and avoid the app and it’s online ordering or, just go to CVS, which is just across the street from Walgreens!

The pharmacist at the window. The pharmacist (if she was a pharmacist or not I don’t know) came from the drive through and asked me if I had an appointment. I said yes and the time. She then said “ We will get to you when we get to you!” I told her that comment was not necessary and certainly not good customer service. So when I was called to get my booster shot. I went back and I told the lady who was giving the shot how rude the lady was. She was the pharmacy manager and she apologized for her rudeness. I got my shot and had to wait 15 minutes and then she came from the window and was rude to another customer who also happened to be Black also. Of course, he got her good and told her that she was very argumentative and of course the pharmacy manager a very nice lady came and apologized to the customer for her rudeness. I will call the store manager in the morning. We all deserve some grace. What is given should be given in return. We are all stressed. This behavior is not acceptable!!

Wow. I’m not going to write a negative review because actual film and customer service is something that died long ago. Walgreens is one of the only companies that still cares to locally develop your precious memories. I honestly wish I could sit next to every guest and teach them how to use these machines that they don’t know how to use they just want pictures of the grandkids. They might get lucky and find a helpful employee but usually not. I wish there was a place that I could teach everyone how to print pictures of their grandkids. As simple as it is to some of us, sometimes it is completely difficult for others to just print a photo they want on their wall. I recently lost my family so I completely understand. Don’t give up, print those photos, who knows maybe a friendly employee will help you. If I am behind you in line I swear I will help you print an entire album. Sometimes photographs are all we have to help us with our memories.

DO NOT DO DELIVERY. I tried for the first time to order using delivery as it should be there before I needed it…. Paid almost $500 for my son’s diabetic supplies.. the app said 1 to 2 business days, the app shows the steps… granted I should have not risked delivery with it being so close to the day we needed it… on the end of second business day I decided to call to see if possible to just picked it up since my son needed it that night and it had not arrived. The app showed it was ready for FedEx, so I called just to see if it was possible. The issue came through when they informed me that though the app says it is ready for FedEx and I can see the charge in my bank, the system is terrible and canceled my order without my knowledge/showing me/ or anyone calling…. The only way to get the items is to go pick them up and pay again! As for the money I already spent it was in limbo and I would have to wait about 5 business days for the system to catch that it’s been cancelled and then wait for the refund… are you serious…. Thankfully the staff at Walgreens went above and beyond to help us BUT EVEN THEY SAID DO NOT USE DELIVERY AS THE SYSTEM IS TERRIBLE AND MESSES UP ALL THE TIME!

Descent into uselessness. This app used to be amazing, a real model for what a huge company can do when it devotes resources to being a good iOS citizen. But for the past year? maybe two? it seems like they’ve overhauled the prescription interface every two or three months, becoming less iPhone-like with each revision, and this has corresponded to it becoming almost completely unusable for me. At first it was refill requests that not only disappeared, but deleted the scrip from my account history, so I’d have to get a brand new prescription from the doctor. Now I’m having the same issue noted by some other reviewers, where some/most of my refill requests go into an “Action Needed” state that requires me to call or go by the store. Invariably the local employees act like I’m a fool who doesn’t know how to use the app, but in fact the app is directing me to bother them, for seemingly no reason other than its own inability to function as it should. Perhaps my problem is with a deeper rewrite of Walgreens’s internal systems, and the worse UI is a coincidence. At any rate, this app went from amazing to execrable over the course of a couple of years, and it’s sad to see.

Not worth it.. 4.8 out of 5?? Sure didn’t look that way in the reviews?. Apps are supposed to make things easier! Not harder! Literally spent an hour just trying to get my acct verified just so I can just refill on the app. After that hour, they have on my acct,”NO SCRIPTS” so I try chatting, yet even more time, only to be told they can’t help me and I have to call another number.... no thanks. I’ll just continue to take the 3 mins to call! What a joke... they don’t even have MY store come up? This is so stupid. Says, “Scan and refill scripts in seconds!” Um no you can’t!!!!😂😂 Seems to me it’s the same generated answer to the same complaint over and over and over again. What’s the point of people calling and “sharing” their problem with you!? It’s been going on a long time so if your trying to help, why isn’t it fixed by now? Wish our Walgreens had stayed a rite aid. SO less problems... Do yourself a favor people, DO NOT USE THE PHOTO services!!!! Great sneaky job on offering codes then not giving them to your customers. You don’t even have my store, which I found out AFTER I gave you all my info, so I guess doing so was pointless anyway!!!! Please Toronto Ohio, get another pharmacy!!!!!!!!

Photo. I use this app mainly for photos. Some of the time, works great. Uploading photos though has got to be thee most frustrating task through this app. When I have an album of 100, I want to be able to just go in and quickly and smoothly upload these without waiting by my phone for 45 mins so it doesn’t time out while uploading, only to find 15 photos uploaded after you’ve finally given up. Having to go back in your albums and try to figure out which 15 of those 100 pictures that was.... So annoying. I give up. I would like to also see a way to delete albums. With the trouble of uploading I often try to start over with a new album in another attempt to successfully upload without having to figure out which ones uploaded out of my album and didn’t. So, with multiple attempts, I end up with multiple albums. This has been an ongoing issue for quite a while, that I would think would be important to fixing as it really affects the experience with this app.

Customer service. This Walgreens on Halstead and North Main in Rockford Il has the worst customer service ever!!! They absolutely do not care about the patients. Every time I go in I am either ignored while waiting, as multiple personal conversations happen or they just do not want to wait on you. I am unable to drive at this moment til I am cleared by Dr. Until then I am stuck at this one. But I will be leaving in about 2 months. Including all my family members. It just has really gone down hill. 5 times this year out of the 8 months They r out of my prescription. That happens, but when u try to ask questions about approximate time it will be in, I always get a different answer. This last time I waited 9 days for it.. even though it was sitting there. The entire staff called off 2 days in a row so no one would help me. I even called the 800 number and never received a call back. I no I am only 1 person, but I have a big mouth, I will do whatever it takes to stop people from using this pharmacy. No reason for it. If the techs do t like the job, they do not need to be working in a pharmacy where the patients need medication!!

Prescription part of app is faulty. I have tried to use the Walgreens app for several months now to manage my prescriptions. In theory, it should be easier than having to call in and input the prescription number etc. And it is easier—until the pharmacy keeps not filling things right, not having record of my request for a refill despite the email I got after I requested a refill On the app, having duplicate listings of Meds on my auto refill list —each with different refill dates and not maintaining my selections for auto refill. (If I have to go in and toggle the button on for auto refill each month, is it really auto refill?). I have been patient, as all apps have glitches here and there and i figured they were working out the bugs, but really it just gets worse and worse and i waste more time going to the store just to find my meds aren’t actually ready, despite an email telling me it’s ready for pick up. I am not wasting any more time with it. I will go back to clumsily managing meds over the phone because at least that was accurate. Let me know Walgreens, when you have a functional prescription app, because I’d love to try it out some day.

50/50. I have been with Walgreens for a very long time, many years. This last year has probably been the hardest because we have had multiple pharmacies shut down in our town and Walgreens is picking up the slack. The worst thing about this app is that you cannot dismiss scripts that are already picked up, the app is moving a lot slower right now in regards to what’s ready and what’s actually ready in your store location, because they are having to send scripts to be filled at nearby Walgreens and shipped to your personal Walgreens to be picked up, But it shows that it’s ready to be picked up at your Walgreens and not that it’s ready at another one and scheduled to be delivered at a set time, and what’s picked up sometimes shows that is still ready to be picked up for days even after it’s been picked up. Another thing is sometimes it will send my scripts to be filled even though it’s not something that I am taking anymore or is not actually ready for the script so it sends through and insurance will reject it. There are some corks that they need to fix but I think overall they are pretty good.

Please fix this. I have been a faithful Walgreens customer for years. I have also used the app for a couple/few years, mostly for handling prescriptions and photo orders. After today, I will no longer use the app for navigating prescription refills. After repeatedly requesting a refill on a daily maintenance medication over the past several days, the app indicated that specific medicine was “filled”. However upon arriving at the pharmacy to pick up the medicine, I was told it was not filled because the doctor requires an appointment be made. When I called the doctor to make that appointment and get approval on that refill authorization, I was told the message had been conveyed to Walgreens days ago and multiple times that an office visit was required. Nowhere on my account in the app does it say that. If it had, I would not have wasted days repeatedly requesting refills and a trip to the pharmacy to find out. Why is a message about a required office visit in order for a refill to be given not communicated on the app if the pharmacy is aware of the situation?! Please do something to add that message or other communications Walgreens has from the doctor to truly make the prescription part of the app useful?

Great App for Rx Refills. I primarily use this app to refill my meds. I'm one of those people who would forget their own name if it wasn't said so many times every day. I forget dates times, I make a goldfish seem like the most attentive animal alive. That being said I need a constant reminder in bright flashing lights that says REFILL YOUR MEDS NOW, NOT TOMORROW BUT NOW! So with this app on my phone it is a constant reminder or an occasional one depending on your preferences plus when linked to your phone number, Wallgreens texts you reminder when your medication is ready to be picked up, and they'll keep reminding you unless you reply stop which I don't recommend so that you never end up saying at the end of the day " What was that one important thing that I had to do today but forgot to?!? " It's a no brained for those who are using their brains for many things at once do you don't have to worry about running out of "Momento" post it notes to adhere to every wall in your entire house!! Ahhh finally a little bit of a personal assistant!!

Walgreens. I really wish there was a way to search the app to see if the medication you need is in stock. It is so time consuming to have to call (sometimes) multiple locations and wait for someone to answer (if they even do) just to find out if they have what I need. For whatever reason my regular store, the one I have been using every month for almost 5 years, cannot keep my medication in stock. They know they are going to receive a Rx from my doctor and yes it’s a controlled medication but you would think they would have a system in place or a brain between the 4 of them that says “hey, maybe we should order this for her since she is going to need it soon and we don’t want her to be sick.” I understand that occasionally there are issues with the manufacturer and whatnot but I get so stressed out month after month, calling them to find out they don’t have any so I have to call multiple other pharmacies looking for it and then calling my doctor so they can send the Rx somewhere else. A lookup in the app would solve this problem.

App gives WRONG information!!!. At first I thought this app would be a convenient way of knowing when my prescriptions are ready for pick up. But today after I received BOTH a phone call and an e-mail telling me my prescription was ready for pickup, I made a special trip to pick it up. And of course it was not ready and could not be picked up for another day. The cherry on top was when the pharmacist told me that I happens all of the time. Really? Then what is the point of BOTH phone calls and e-mails to remind you if they have nothing to do with what is going on at the local pharmacy?? Why is it that the pharmacy has no idea what is being sent on the app? For me this app is a piece of junk and until there is someone at Walgreens who is willing to try to figure out why it isn't working and to be accountable for its lack of correct information, I won't be using it. I will be calling and taking up the pharmacists valuable time. Goodness knows they've wasted enough of mine.

Garbage. This app is terrible. I want to use it to refill prescriptions but it never works. I can’t believe that an organization like Walgreens can’t hire proper IT staff to figure out how to make a working app. Currently, not all of my active prescriptions are listed on the app, or online when I login to their website. So I can’t request refills. I just waited for 20 mins on the phone to try to request a refill and just hung up. I can’t believe how terrible their customer service is post-pandemic. Previously I tried to request they ship prescriptions to me (again, to avoid waiting 45 mins in line to pick up in person). App got hung up showing they were “ready to ship”, but the actual store couldn’t see they were supposed to be shipped and couldn’t generate a shipping slip. I tried to cancel another prescription refill request and now the app is hung up “canceling” it for the last 4 days. Called the store to have them cancel it and “they did”, however no change on the app. This means that in a month when my refill is due I won’t be able to select it and will have to waste my entire day trying to call in a refill. I despise Walgreens so much.

Hateful pharmacists. I have used Walgreens for years. The one on Fort Henry for at least 12. Usually every thing is great. Easy to work with unless I have to speak to a pharmacist. Every time I have to talk to him he is a total jerk. Hateful all the time and tells me he don’t know if he will fix the problem or not. Has even hung up on me before. I have never had a problem with anyone in the pharmacy or the store. Dread when I have to talk to him even the ladies that work there apologize for him. So it must be a normal situation. Have had friends tell me the same thing. That he is just hateful and talks to them like he can do what he wants and and they don’t know if he will fix the problem whatever it is. Maybe God made him better than the customer. I don’t know but I hate it when I have to talk to him. No way to treat people and he seems to do it a lot. Only problem ever had with any Walgreens. Maybe it’s ok for him to be that way but haven’t had anyone else be that way. Ruins the whole day and causes me to worry that he has that much control

First time printing from on line. Because this was the first time I’ve selected photos to print when at home and not at Walgreens kiosk, it was a different experience. Of course I was on my own, and was not able to edit (zoom in) on any photos. When I tried to edit, I got stuck in what I call “the circle of death” that never stops spinning to proceed to the next step. Oh well. But, I was SOOO excited about how much easier it is to find and pick out photos directly from my phone. When at the store, for some reason, many photos on my phone do not appear on the kiosk screen. That was written MANY months ago, but I guess not submitted. Now I easily use the app on my phone to print photos. I was very disappointed when the Walgreens right near me closed (for another dollar general type store), so I must drive 10-15 minutes to the next closest store. It usually works out, but I really enjoyed the former convenience of having the store practically next door.

Pill reminder getting better again. I pretty much use this app for the medication reminders. After the update back in February completely wiped out all of the functionality, it has slowly become capable of things it once was. I like that I can once again edit times on my "missed" doses, when I have taken medications but forgot to tell the app I took them. And I am very grateful to be able to once again add 'as needed' and 'one-off' medications because that is what I need to track the most at this time. I can only take so much as needed medication in 24hours and OTC medication needs to be kept under a certain level as well. I like the fact that I could export and print my history if I wanted to bring it to my doctor, though I just tell him, it is a great tool for people like me who need to track how often they are having to take certain medications. Prior to the app I simply used my calendar which worked but was very difficult for retrieving the information later. Please keep moving in the right direction.

They want your business and give you the business. The Walgreens app tries (to quote: “Do or do not, there is no Try.) to provide service but they’re so busy changing the thing it does not provide consistent service. The current annoyance happened when the latest update (I guess there was an update) removed all my login information and invalidate my touch-id, thank goodness I knew my password. Then the system tells me my script needed insurance information updated. So I used a picture of my card which it rejected and told me to call my pharmacy (I won’t rant on that now). When the pharmacist asked about my call and I relayed the need to update my insurance information I was told the refill was coming from a different provider and it would be ready this afternoon and NO insurance update was needed. I spent my entire career in IT, the crap testing these people do should not be tolerated. Walgreens user interface is all about selling you the retail items, oh and sometimes your medical needs. This isn’t my first head knocking day with the Walgreens app and I doubt the last.

So buggy as to be unusable. I have wasted so much time just trying to place an order on this app, it is ridiculous. Last night I started an order, but the coupons and Rewards section of the app wasn’t working. So I waited a few hours and came back. Then, the coupons and Rewards were working but now the items being shipped were suddenly out of stock. Not even being shipped from a store but from centrally, mind you. Today, I come back to it, and finally it looks like the items can be shipped (after I empty the shopping cart multiple times to start over because things like the “Ship Instead” button doesn’t work, and the order keeps acting like I was doing a Pickuo Order. So I start over from scratch and finally enter all the info in checkout to place the order, and I’m at the last step. And then… what happened? No order confirmation, no acknowledgment that it was submitted, it just shows an empty cart now. I look in Purchase History: nothing. I look in my email: nothing. Did the order get placed? It doesn’t seem like it but I don’t want to place a second order and be wrong. So frustrating! Why can’t they test this app and get it working right?

Something to add. This is my continued review after using the app for a while, maybe a year or longer... I love the app & I love being able to add coupons to my account & just entering my phone number at the checkout & watching the amount drop!... That being said, I have had some issues lately with the coupons not being subtracted & then my “Members only bonus points” not showing up. When I try to go on the app & add a transaction to get my bonus points, it’s already been processed...but what happened to my bonus points?!? The store employees are no help in this area & they only tell me to contact the customer service number on the back of my card. I’m not sure why it works only sometimes but doesn’t work the other time... I have discovered the Points for Healthy choices option, though. I love this & using it certainly is encouraging to get moving & check my blood pressure & many more action to encourage more healthy habits! LOVE IT! But please fix the issue with the bonus points. Thank you! J. Rasmussen

A good rating is much too kind. I’ve been using online Walgreen’s app for several years on my Dell Laptop. Within the past 2 years I have been using both an iPhone and Laptop to access my records. For the past 4 months I’ve been ordering RX refills from either source but when I contact pharmacy they tell me they never received my requests. Examples: I requested 2 refills and only 1 was received. I requested an Rx be sent to me and waited 10 days to receive it but it never came and I had to phone pharmacy for an in store pickup. I requested a refill via phone and was asked if I’d like auto refill. I said yes and then received a msg that it would be sent within the week oct 1 but I just ordered a 90 day supply to be picked up in store. Today I received an auto email stating there was a problem with my RX. When I clicked on link in email there was no message. Don’t you guys think it is time to upgrade your system? I am wasting too much time which is not the intent for using a smartphone. There is another lengthy problem with provider submissions of all Rxs at time of annual exam but I’m not going into it. Please either fix the errors quickly or I will change pharmacies.

Pharmacy problems. I am writing to inform you that my Walgreens is so undependable! They won’t fill my prescriptions when they are do which has already caused me to be without pain medication that put me in withdrawals so bad I ended up in the hospital for 2 days! I can’t and won’t do this anymore! I have been a customer for over 35 years and I don’t want to move myself and my family to a new pharmacy but once again my prescriptions are not being filled until the date they were picked up last month which was at Christmas. None of matters to me right now because they are refusing to fill the prescription needed even though I received 2 emails saying that they would be ready but she is saying she won’t fill them until the 22nd even though they are due on the 18th. I really need to hear back from you to make sure that someone looks into this. I pick up prescriptions for 4 other families and if I have to move then I will move them too! Thank you for your help! Sincerely, Florence Field

Pharmacy at Walgreens!!!. I live In Yakima Washington and my pharmacy is Walgreens on 40th and Summitview. It’s horrible!! I am thinking of leaving and finding a new pharmacy. My mom and both have called numerous times and had to wait for almost 1/2 hour then they get on and say please hold, then we get hung up on. They tell you when your prescription will be done you go get it and I’ve had to wait four more hours!! Today they told me at 11 the meds will be done I went at 11:30 I finally got to the window she told me another 5 - 10 min. I told her I would get behind the line at the drive through after waiting for almost 1/2 hour I get to the window again and she tells me another hour!!! This happens every time. I know they get busy at times, I can understand this but different times of the day even in the evening this happens. I’ve also heard other people complain and did find a knew pharmacy. They need to have more people then the pharmacist and one worker working the counter and window. This is so unprofessional. I have never ever complained about a company but this pharmacy is really horrible I took the prescription in right at nine and now they say it won’t be ready until 2!!! But first it was at 11 yeah right!

Terrible. I’ve used Walgreens every time my insurance comes to it senses and comes back to Walgreens and the app instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth. . You get a alert saying fill time, so you call, not time,then it’s time and they either ( the app not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let the app powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when the app needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to the app tweakers try again cause it ain’t workin😥

Love the app…store staff not so much. Oh absolutely love this app and it does everything I need a pharmacy app to do. I am constantly telling people to get this app and to use Walgreens as their pharmacy; however, don’t use the 1300 E. North Avenue to 1213 pharmacy because that pharmacy staff is horrible. I love the express pass on the app so when I pick up a prescription I don’t have to stand in those really long lines. That staff not only has no clue what express pass is, but when I tell them, they still try to make me wait in line when the express pass grants the user the privilege to go to the front of the line and they just don’t get it. I have complained to the corporate office numerous times about how they are not trained and not educated on how the pass works but nothing has changed. There are only a couple of people there who know and understand what the express pass is but when they are not working, it’s a nightmare!

So many notifications.... I was getting notified by text, email, push, and phone. Turned it all off. All I really want to know is if my Rx is ready, but that’s not an option. So I have to cancel it all... or so I thought... I still get bombarded after cancellation. Email says time to refill. Ok, click refill. Later, text says time to refill. Hmm. Must’ve not worked before. Ok. Refill. Get push notification to refill. Check app. Not time to refill yet. Get a PHONE CALL to refill. Check again. Your refill is ready. AND we’ve contacted your doctor to renew your refill. But he says it’s too soon because obviously you’re an addict because you just sent me 3 refill requests and IT’S NOT TIME YET??? Why did you tell me to refill and it’s not time yet anyway? Then there’s the constant confusion with the watch sync. Constant push notifications to log back in to track your steps. Click it. You’re already logged in. Not tracking steps. Your app is already linked to your watch. Do you want to start a challenge (that you’ve already “started” 6 times and let’s go back to the first step of you haven’t logged in, but you’re already logged in)? I’ve used the photo service. It seems to work ok. I also like it tracks my purchases with my rewards. I keep the app anyway so I can show my doctors what I’m on and what dose and no, I’m not needing another refill although Walgreens keeps insisting I do. Overall 2 stars because, while it’s incredibly annoying, it’s useful.

Okay when items are in stock. Do in person and online/pickup ordering and notice that most times the items are “out of stock”. The problem with online ordering most often than not is that it shows that X amount are available and could order 4 of the 6 items. Then usually you will receive less than you ordered (1-2 items of said product) or your order will be cancelled because it’s supposedly “out of stock”. When picking up the order or going in store about an hour later and you check the “inventory” and it is fully stocked, then why cancel the item(s)? Either the employee rushes through the order and doesn’t really care/look or that online ordering isn’t their strong suit. • The only reason I stop here is because it’s in between my house/work and a few miles from another store. • Improvements I could see helping out a lot: 1) Product quantity refresh rate of every 3-20 minutes. So people can potentially order the right amount or go elsewhere and could tell if an item is completely sold out. 2) Restore coupons for discounted or cancelled orders 3) Better search features for discounts and coupons.

RX Status & Health. Why did Walgreens change the “RX Status & Health” feature of this app??? I can no longer look at my past refills or new prescriptions and how much I paid for them or they will cost me when I go to pick them up. All you can do is refill from this section now. Prior to their latest update you could do both look at prior scripts, refills, how much you paid for each, and the date you refilled them, etc. Now all you can see is the last date you refilled or got a prescription and submit a refill. I hate this! The app is basically useless to me now. I used the features they took away very often. Why did they change this??? I have secured my account so there is no reason for them to change this feature the way they did. I won’t be using this app except to use my card to get points....oh wait, I don’t know if that feature has been changed so I better not say it’s the same or will even still work the same. Why Walgreens, why??????

Re. I have been going to Walgreens more frequently since my great-grandson was born 2 months ago so I’ve had ALOT of pictures to print from my phone and they ALWAYS have an employee helping me and showed me how to do it with the app on my phone. I did so a few days ago and didn’t hear back and when I looked at my phone it said the app stopped working but saved my order so I just re-submitted it and hope it’s not a double order. One more thing I want to mention that the last time I was there I believe the person that helped me was one of the managers (wish I could remember his name) and I was having a little trouble with the development from my phone and when I asked for help he came over and stayed with me for me to complete my order AND I forgot about the advertisement for a discount but he told me to wait and he inputted the discount which was 40% which brought my order down to the $20’s!! The sale of other items is always great. Walgreens on Firestone and Lakewood have me for LIFE!! Thank you Walgreens 😄😄💙💙

Cancelling an order. I am very unhappy with my experience with Walgreens app and response time on December 23. My order was placed at 10:54 AM. I received no text or email confirming my order, so after about 30 minutes, I decided to go to the store and buy the items I wanted. Then, at 11:56 AM, I received an email stating “There’s been a delay in your order.” At 12:22 PM, I received an email that there had been an adjustment to my order and at 12:23, I received an email stating my order was ready for pick up. By then, I’d already finished shopping at the store. I tried to figure out a way to cancel my order in the Walgreens app, but couldn’t do it, so I called the number in the email but couldn’t get through. I tried a number of times to call the store where I was to pickup my order, but couldn’t get through. Around 7 PM, I decided to go to the store to see if someone could help. The worker was very helpful in helping me cancel my order. Suggestion: Please make it easier to view and cancel an order in the app.

Good app but File Size!!!.... Wow, really? 371mb for an app that doesn’t stream, its not a game, it’s not for media creation, it’s not mapping, it’s not for video conferencing. Those are apps that I’d expect to have a large file size, not some app that is for shopping or for pharmaceuticals purposes. I’m a developer myself, most of the data should be connecting to various databases externally. I understand that this app has depth & have lots of different services, it’s helpful & is quite intuitive. Even though my phone is 128g, most people don’t, & I’m not happy with it either. I can tell you that some people won’t use this app, because they don’t have the space to install on their phone. Seriously, if you want more people to adopt your app, you might want to lookup other more capable developers than the one you’re currently using. An app like this shouldn’t be more than 80mb, period. Other than that, I have no issues with the app.

Great for Refills, Terrible for Contacts. I mainly use this site to refill my prescriptions and it is so easy and convenient. Easier than calling, just scan and submit. I would give it 5 stars without hesitation for that alone. However, I also tried to use this site to buy contact lenses, since Walgreens purchased VisionDirect, but that was a pain. The ordering system is a little difficult to navigate if you have a different prescription for each eye. For the second prescription I had to go all the way back to the brand of contacts and then work out from there, instead of being able to pick the brand and then input the two different prescriptions. I also had trouble because I was trying to buy contacts for two different people and the site wouldn't let me do it. It kept trying to replace the first order instead of creating an additional order. Then, after all that trouble, they canceled my order without notifying me so I was left waiting for contacts that never came. I ended up using 1800contacts and that was much better.

Terrible and almost unusable. Why does Walgreens have to change this app all the time? It is very frustrating that a good app keeps changing and becoming more difficult to use. It used to be so simple to select photos and send them to Walgreens to be printed. This process has become so difficult, it is almost not even worth the trouble. When you want to select photos, no dialog comes up to chose them from your Device. You have to kill the Walgreens app every time just to try to select pictures. Then it wants to crop every picture incorrectly — even if you turn off the cropping feature and have cropped your pictures correctly for 4x6 in the Photos app. Then you have to agree at least three times to your order, each time looking for some grayed out switch or button that you are supposed turn on. It is very hard to find what to do. Then the UI is so unresponsive that when you finally found the control to click, nothing happens. You click it over and over and over in frustration and then suddenly the “Submit” button becomes available. This app is garbage! Bring back the one from a year ago or more when things just worked fine. This supposed update is a true failure.

Photo section needs work. This review is only about the Photo section of the app. There has to be a better way to submit a photo order. After going through all my pictures and selecting them in various sizes, I never made it past the review order screen because it took over an hour to “prepare and upload photos”. It doesn’t let you submit the order without going through this process of uploading and preparing the photos and there’s no indication of how long this process might take. I don’t understand if you’ve always uploaded them to the website yourself in order to select them, why do they need to get uploaded again? I did have a large number of pictures but I don’t understand how it can take over an hour to just sit there and stare at a loading screen. And if you venture away from the app, it only takes longer. Essentially rendering the rest of your phone is unusable until this process completes. I had to cancel my order and do it on the computer instead. Which is annoying because most of the pictures are on my phone, so it’s now extra work for me. There has to be a better way.

Disabled script. Every month I get my medication filled. I have one narcotic I’ve been on for nearly 30 years. It’s nothing strong and it’s nothing heavy duty. However, it just goes to figure that all my other Scripps to get filled but that one. They said they called the doctor. I called the doctor myself. My daughter has a call and yet I still can’t get my prescription filled. I have yet to find a pharmacy in this area worth a crap and this phone isn’t worth a crap either because they still haven’t filled my prescription. I don’t even think they care enough to find out why or give me any good reason. When I know I spoke with the doctor. And it would be the second time she has cold it in I was a CVS customer before this maybe I should go back very highly disappointed that I care enough about an individual much less a did they draw to make sure they got their medication. I guess the pharmacist there don’t seem to think I knew my medication. Who died and made him Doctor

Remember we’re patients. The pharmacy staff, should be reminded that they, just like our physician & nurses are part of a team that treats patients. I, from experience have felt they’ve forgotten that. We’re people who have physical & emotional problems & use their services as part of our care. I think they need to look at why they chose a field that is in “patient care”. The pharmacy staff are abrasive, condescending, scolding & show no respect. They use to be great. Maybe they need to be retrained in patient services. The app needs to be changed from when it was filled to when I picked it up. That’s why I’m so dissatisfied with Walgreens. I was told I could not get refill from when it says on app, that the store in Woodway Tx goes by the day I picked it up. That isn’t on App. Last refill is useless, since they tell me they go by when I pick up my meds. I may have a refill ready to pickup & wait 2 days due to ability to get it, but app shows when I refilled & they won’t go by that. Makes this part absolutely useless

Pharmacy/Pharmacist. The store as a whole has great staff. It is a clean facility but could use some work on the parking lot. I go there often and have all my prescriptions filled there and so does my entire family. The Pharmacist Hailey O’Neill is amazing, she takes time to help her patients and goes out of her way to give safe and compassionate care. I have asked the pharmacist many controversial questions and often has the answers and if she doesn’t she will do her very best to find the answer even if takes time she will always get back to me. The pharmacy staff is great and always helpful. The entire staff recognizes me. The pharmacy department is clean and organized. The staff seem to work very well together which makes all difference and it reflects in the overall calmness and it shows in having a good attitude. The store manager and the pharmacist have a good relationship and work together to get things done. The store and pharmacy seem to be a well oiled machine. Sincerely, Ericka Shelton

My REWARDS AND BIRTHDAY MONTH Sadness January. On January 4 I went to do my shopping like I always do and none of my rewards printed and I contacted customer care and spoke with someone they told me my situation was escalated and someone would call me back they gave me I think $50 of my Walgreens cash a week went by I had yet to hear anything in reference to my Walgreens cash I called back again they said it was escalated but they forgot to put my city and store number in. I was never contacted again. It is now February 14 after five calls five attempts six different agents for managers two people with attitudes as I was merely no one that I sometimes shop in their store and make 6 to 7 and nine purchases daily, I was never called back slowly I’ve been starting to shop again, but my favorite store I feel has failed me for my Walgreens cash which I should have been rewarded because I spent a lot of money and did a lot of good deals as I look back at my receipt, and my notes on how much I was owed it saddens me to know that I was not their concern. My Store still asks me every now and then when I go in what happened with that did anybody ever call you back? And I say…. no yours truly, Denise Amos

Alerts do not work most of the time!. I have push notifications, email and text alerts turned on. I have the latest version of the app. When the alerts decide they want to work you will receive multiple texts AND phone calls from the moment the prescription is ready until you pick it up! It’s so bad it’s almost harassing! Then one day alerts won’t work completely and I’ll just get an email. Just one. That’s it. And it will say my prescription is ready moments after I scan to refill. The pharmacy wasn’t even open yet. So I called (when they opened)and it wasn’t even in stock. Oh and that’s a whole different issue! Then there are times I won’t receive anything! No call, text, or email. Something else - it would be helpful when you do receive a call or text that it says which prescription is ready if you have more than one. I have learned to ask the name of the prescription when picking it up. They refilled the wrong one, not even sure how because I’ve never even filled or taken the medication, so I paid for the wrong medicine and had to go back and return it. They actually took it back. Walgreens is horrible but I stay because they’re all horrible!

Walgreens app. I only use the app for the pharmacy. It’s fine, easy to refill , set up your store. You can even transfer to another store. It covers almost everything. Oh even an extensive online drug list to identify the drug you are taking and learn about it. There is one thing in really needs. I don’t like calling the pharmacy talking to the voice. It will never give you a clerk or pharmacist to talk too. It tries to steer you right away from calling the actual pharmacy. I understand they get busy but there are some things the voice cannot solve. It would be nice if there were a place on the prescription that you pull up where you can tell the pharmacist not to fill this refill , I am no longer taking it, or is it possible to have it at a certain date and time. Or if it says there is a problem with the fill, I would like to ask why. Is it early or an insurance problem Or just anything that you would need to say to the pharmacist other than is it ready. Thank you

Please fix your photo section!. I am never able to finish a photo order! The app crashes all the time. ALL. THE. TIME. This is SO frustrating to upload a 100 or more photos, take the time to go through each one to make sure nothing important is going to get cropped, then to change the quantities for some, and then have the app crash before I even finish with quantities and crop checking. Every time. Such a waste of my time. I am SO SICK of attempting. I have been a loyal Walgreens photo customer for years. Easily spending close to or maybe more than a $1000 a year on photos. I'm going to have to go elsewhere because I can NEVER get my order completed with this app. I used to upload my photo orders on mobile by just using the site (not the app), but the site got changed this year and now even that is a poor and frustrating photo experience. Please bring back the classic Walgreens mobile site/classic photo look for mobile. It was so easy and fast that way! This poor photo experience has greatly decreased my sales at Walgreens. I would have made at least 5 very large photo orders this summer but the app crashed at each attempt. Such a shame that I had to look into your competitors recently.