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shelleykelly - Lockhart Pharmacy
I use Walgreens pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using Walgreens, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with Walgreens. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE.
So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you
CocoBark - Photo is a hassle
I wanted to make a card stock photo card for my friends birthday. After uploading the pictures, filling in and deciding on the text, and signing the card (more on that later) I selected the premium card for 3.99. It alerts me that this premium style card is not available at my selected Walgreens store. I decided it would be worth two extra minute drive to get the card from another Walgreens store. The problem is, in order to select a different store, the only way to get back to the Home Screen is by “starting over”. This means that I had to go through the whole design process again. Eventually, I just made dummy cards until I located a store that could print the premium style card. This could have been fixed by allowing customers to “save” projects.
Secondly, Walgreens template allows you to hand sign the card using your finger. There is no zoom in or eraser options to help you clean up any finger signing mishaps! This means that if you don’t like how you signed one letter, you have to restart the signature over from the beginning. I was signing several names. It would have been better if I could have erased my mistakes or been able to zoom to write a little more precisely. This was not an option. I like the quality of the photo product overall, but I think the app needs work.
CartwheelStacker - Looks great, not user-friendly at all
Since the upgrade, the app doesn’t allow me to check off progress on my selected healthy choice challenges. I communicated the issue and provided the very specific details that were requested, to be forwarded to IT. That was 2 weeks ago. Nothing has changed, yet. I can access the challenges on my Chromebook, but had a difficult time locating how to access them on the website. Today, I placed an order for contact lenses. It must have taken me over an hour. I had to keep going back and forth between the app and the website because neither would process the order once the items were in the cart. I wanted to upload the doctor’s prescription, but .pdf’s are not accepted. Why???? So, back to my phone. Two options were available - upload from photos or take a photo at that time. I tried both methods, but neither was successful. So, I had to skip that advantage. Then when I entered the credit card information at checkout, it did not process, stating I needed to call them. Nope! I attempted a different card’s info., which was finally accepted. (There was no account-based reason for the 1st card not being accepted.) Why would developers release a new website and app that hadn’t been “tested” to assure that all aspects worked? FYI: I use an iPhone SE 2020 and an HP Chromebook 2019. Come on, Walgreens! You can do better!!
MeeksLisa - Filling prescriptions on file
I have several prescriptions I take daily. When I visit my doctor for followup, he writes new prescriptions for those prescriptions. If I’m not quite out of any of them I just go ahead and have my Walgreens pharmacy put them on file for future filling through my Walgreens app. I’ve been using it several years now and love it!! It’s so convenient and easy to use. I only have one issue. When I try to fill a prescription that I have on file, the app puts that prescription in a category that “requires action”. Most of the time I’m also refilling a prescription. I go get my prescriptions when the app notifies me they are ready, get home and then realize I don’t have one of my prescriptions. Looking back on my app it show that prescription needs attention. That requires me to call, talk to someone, then it’s filled. But I’m already home.
It would be much more helpful and convenient for prescriptions such as this to go ahead and be filled so customers aren’t inconvenienced or possibly miss taking a medication because they didn’t realize their requested prescription is stuck in a black hole. The pharmacy personnel have no idea these prescriptions requiring attention even exist. Hope you can fix this issue. Thank you for this awesome app!
BennyBoomBah2011 - Update to include Photo Order Status
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens.
Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
Dillsnit - Walgreens doesn’t know how to keep my monthly Perscription in stock
It’s pretty sad I get My Prescription every month and it’s too early to drop off the prescription so I set a reminder to drop my monthly prescription on The 15th of every month. I use a paper script because if my dr sends my prescription electronically at my monthly appointment it’s too early and Walgreens rejects it so when the 15th comes around (that’s when The Walgreens Pharmacist they told Me I can drop off the script each month) If I come on the 14th they can’t take my paper prescription so I have to come back and try again. When I came in on the 15th of this month they said I would have to come back on the 17th. I called today and they still don’t have my script that I’ve been on for close to 20 years. I ask myself is Walgreens really that operationally dumb in supply chain management that they can’t predict that I will need my meds on the 15th? It’s not a non linear equation it’s simple to predict that I will need my meds on the 15th of every month. I already brought my other prescriptions to Walmart in Delray because Walgreens in Boca Raton on Clintmoore and Military further screws my prescription up and can’t tell Me when they will have it. It’s weak that they can’t predict that I will need My Prescription even though I get it in the 15th of every month for years. If they can’t tell Me when they will have it soon. I will have to reward Walmart with My Business instead.
UrgentMW - Prescription platform
If I could give a zero I would. The New App updated process is completely & utterly a mess. Disappointing & frustrating to say the least. Ongoing months with this migration with the platform & numerous updates that have failed. The pharmacy section has taken the worse turn ever & I really don’t have any confidence in the improvement @ this point. It doesn’t keep accurate tally of my refill amounts (so I don’t have to notify the doctor for refill submittals to the pharmacy which is a major task for approvals) redundant or missing prescriptions from the app. All my prescriptions have become delayed or NEVER notified to the pharmacy to become a working order/lost in the system/have to do everything @ the counter/refund my manufacturer discounts that’s also applied in addition to my insurance coverage discounts (they somehow how frequently lose the attachment record in the system & have to rework the invoice in the store/reprint new ones. Can’t pay in advance so I can just pick up - still end up swiping in the store when my payment authorization is on record in the store along with my rewards card info. These prescriptions are time sensitive to be filled (people’s lives in jeopardy being off some medications). This should have had a major team working on this after months of online testing to correctly migrate. I don’t have any confidence @ this point after months of this monotony.
LoveToRead99 - Works but you need to learn the quirks
This app is handy for renewing prescriptions which is what I use it for. To get the most out of it you need to learn the quirks. (1) Enter prescription renewals as if each one was the only one. If you enter multiple renewals on one order you will only get the first one. All others will be lost! They keep telling me this has been fixed but it hasn’t. (2) It likes to text you when you’re due for a renewal but it won’t tell you which medicine needs to be renewed - you’ll have to figure that out (the pharmacists won’t know either). And, fairly frequently, it will text me that a prescription is due for renewal and when I figure out which one and renew it, quite often the renewal is too soon for the insurance. Better to renew on your own timetable. (3) The app will want to text you when your prescription is ready but it’s better to check by logging in and looking at the prescription status. Sometimes you think it will be ready and it’s not for a reason you’re not expecting and only by logging in will you find this out. Or the prescription has only been partially filled - but the app won’t text you that it’s been partially filled - you have to log in for that information. Other than that it works well enough.
photo mess - Great service
Great service in the photo department today around 3:45, 2-3-21. First time ever I tried to transfer photo’s off my phone . Needless to say I failed. Went there to pick up my pic’s so I thought. Got there and they couldn’t find my pics. So I tell the guy who I didn’t get his name but thought his tag said shift leader. It was my first time doing this. I show him my phone says photo sent . He takes a look a says oh you forgot this part. So fixes it. I tell him ok, I will pick em tomorrow . He says how many pics did you have , I tell him about 7. He says no problem I will do it now. Oh this gets better, I thank him . As I am standing there he is getting my pics and he says to me , did you mean to cut this people heads out of the pic. Of course I say no, I told him I was trying to “crop” it. He fixed all my pics for me. I know this is lengthy but I am really into great customer service as I am a manager in the health field. This guy was absolutely exceptional!!! Treat him well, as he treats your customers great!!!!! Just found his name Jason, on my receipt , at the Sault Ste. Marie store.
bandon1 - Good and bad
I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave four stars.
My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our face, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been on ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co.
KnATucker8810 - Awful! Horrific trickery within this app!
Add all your coupons, check the local adds, and then double check because there's no way your going to get that good a deal! Realizing your accurate you rush out the door to the amazing Walgreens you shop at nearly everyday. When you arrive they have everything you need and more so you end up easily spending $200. (Note: It still is the sales that made you come in but your saving so much you feel there's no way you can afford to not get extra) Your coupons will not work at the end, the cashier, assistant and general manager will not be able to help and customer service will almost always condescendingly call you a thief. If it's not hard enough to call feeling completely petty then we have to listen to their foulness. APPALLED! All over a $10 coupon that's advertised a thousand times in your store. This was my favorite store and it's very very saddening to know I now must shop at four new stores in order to compensate for my once beloved Walgreens. This is seriously upsetting as I truly loved my Walgreens and all the employees too. Everyone there knows me and treated me so wonderfully and remembering my boys but I cannot continue to be treated like this and let it go any longer. I'm sorry to say I will not return to Walgreens this time because it has gone far enough and clearly isn't going to stop.
HuskerAlum - “Balance Rewards for Healthy Choices” not working
“Balance Rewards for Healthy Choices” hasn’t worked for several weeks... ever since iOS 11.3. Page won’t load. I’ve emailed Walgreens about it twice, but have yet to receive a reply.
This whole “Healthy Choices” section is poorly coded anyway... very buggy and unreliable. e.g. The various activity apps don’t stay connected and/or don’t sync reliably (I periodically disconnect them, sometimes even delete and re-download, to get them to temporarily work again... I’ve tried at least 10 different recommended apps, all with same issues); the Walgreens apps always retrieves my ‘steps’ from my iPhone Health app yet oddly Never pulls in my blood pressure (I’ve even played with settings various ways to no avail).
Also, general navigation on the app is clumsy. The back-arrow follows your cookie-crumb backwards rather than taking you directly ‘up’ one menu level (this would be fine IF you also offered a way to jump directly to the ‘home’ screen).
In summary, I work in the technology Innovation industry so have evaluated, designed, and used many apps (mostly B2B vs B2C thou). And as a mainstream app, Walgreens’ is easily one of the worst!! I would suggest you learn from the likes of Walmart, Kohl’s, and Target if you wish to remain competitive in the mobile space!!!
ChessMark - Can’t access Prescriptions
Downloaded few weeks ago... Transferred one prescription after setting up account but didn’t get acknowledgement. No status on app two days later. Went to Lorton Pharmacy and prescription transferred but app keeps giving me ‘NOT A MN RX AUTHENTICATED USER’ error anytime I attempt anything prescription related. Access fine via website with same credentials! Called week ago to tech support and told ticket was opened! Told someone would contact me regarding issue. Been five days and called again... no status in ticket, no resolution and was told another trouble ticket for next tier was opened!?!? Manually transferred 4 prescriptions via Lorton pharmacy and web site gets updated but app has same issue.
Have tried deleting and setting up account with text verification working fine... SAME PRESCRIPTION ACCESS ERROR!!
UPDATED REVIEW: Called customer support several times... got lousy support! Shifted around numerous times and once sent to my local store for an APP/Website Issue!?! Couple of times I was disconnected!?!!! Over 3 weeks, I’ve opened several tickets with tech support but they were never located a few days later when I called! DECIDED TO SWITCH TO ANOTHER COMPANY AT THIS TIME!! Shame that your company can’t seem to resolve simple APP issues regarding pharmacy prescriptions! That’s your primary business!?!? 🤔
---appaddict--- - They give express pick up and take it away at random
This feature was huge for me. It meant everything because I am too ill to wait in the long lines there and it was just great the one time I used it. I went back & the option is gone. I talked with someone on chat told me it was randomized feature. Walgreens randomly chooses who to give express pickup to and who they will take away from. I don’t even see where random has any place in user friendliness or customer care. Or patient care. With The exception of trials.
In all the apps I’ve ever tried, and there have been many, I have never seen any developer, especially working with medicine, to randomly implement & remove features like this to people. Perhaps this developer has no idea how important not having to wait in a long line when you’re really sick Development is not a game, at least not for the developers that I speak with who’s apps I’m happy to use. I wish I weren’t sick so that I could articulate more clearly just how this never happens. Congratulations, you’re the first to play with your customers and willing to gamble tens of thousands of dollars a year by doing so. Done with your store and app because you know two little about pharmacies care and about building apps for people. Walgreens always has trouble connecting the dots.
Chick-of-the-Lill - Med not available
Every month for a year or more I attempt to refill my (narcotic) Butrans patch. The refill rx is there at the store. It is sent electronically by my physician, in front of me, at my appointment. You will not let me request a refill until exactly 30 days from the last refill...not a problem. So, I have worn my last patch for the final day. Now I can request a refill but you never have the med in the store and you have to order. It takes 2-4 days to get the med in and now I’ve gone without medication for 2-4 days. That’s a problem, plus you never let me know when the med arrives at your pharmacy so I’m waiting around for you to notify me which can add more days. I have discussed with my physician and the best probable solution is to order all meds from my employer’s hospital pharmacy. Also, the Teva brand is pretty useless but hey, saves you money and my copay is the same. I am a healthcare licensed person who specializes in federal and state regulations so I am aware of certain restrictions. I doubt you can do anything to correct but I wanted you to know why I left, when I do leave. Trying to juggle 2-3 pharmacies is ridiculous.
Supaflyjr - Something to add
This is my continued review after using the app for a while, maybe a year or longer... I love the app & I love being able to add coupons to my account & just entering my phone number at the checkout & watching the amount drop!... That being said, I have had some issues lately with the coupons not being subtracted & then my “Members only bonus points” not showing up. When I try to go on the app & add a transaction to get my bonus points, it’s already been processed...but what happened to my bonus points?!? The store employees are no help in this area & they only tell me to contact the customer service number on the back of my card. I’m not sure why it works only sometimes but doesn’t work the other time...
I have discovered the Points for Healthy choices option, though. I love this & using it certainly is encouraging to get moving & check my blood pressure & many more action to encourage more healthy habits! LOVE IT!
But please fix the issue with the bonus points. Thank you! J. Rasmussen
DSGR59 - Terrible
I’ve used Walgreens every time my insurance comes to it senses and comes back to Walgreens and the app instead of improving it just gets worse and the text alert from the actual computer generated pharmacy app well, let’s just say every improvement is a step farther away from the truth.
. You get a alert saying fill time, so you call, not time,then it’s time and they either ( the app not employees it frustrates them too!) text and alert you a million times,you go to pick up it’s not even been put in! No, this doesn’t happen every time but in this day and time when we’re all busy trying to keep up with all the computer upgrades ( lol) let’s just say I don’t know what dictionary the powers that be have but, upgrades means a whole different thing in my dictionary maybe I should let the app powers that be borrow MY dictionary. And this no way reflects on the staff I feel terrible for them doing a job when the app needs ALOT of tweaking but, just as if the chef burns your steak at the restaurant it’s the wait person who gets less tip and more mouth time from customer while chef hides in kitchen. Well, enough of my rant it’s just frustrating as all (you know what)happier day to all and to the app tweakers try again cause it ain’t workin😥
sonicrockstar22 - Good functionality, but a few bugs and glitches.
The app is working well on my iPhone 12 Pro, but there are some things that need to be fixed. There’s a few bugs and glitches for the app. When I’m walking or running, it doesn’t add rewards cash for myWalgreens even though it’s connected to the Apple HealthKit either with the app closed or open or in the background, when I try to refill by scan, it says it worked, but I don’t see any medications pending on the status, the app and the Apple HealthKit along with the Apple Health app of the iPhone may not be connecting and synchronizing the steps properly, and I also like to add some features for both the Apple HealthKit and the Walgreens app: Add other health categories like all types of workouts, sleep, vitals, heart, nutrition and everything. The steps for the Walgreens app can keep, but I think it needs to add more for the Apple HealthKit like the steps so people who use the app can get benefits like every time you walk or run or make a workout or how much people have slept or anything with the Apple HealthKit, can get rewards and other stuff like coupons and savings.
Stageon - Slow as a sloth
Ok so I want to like this app since Walgreens is my pharmacy and the local store is good as well as the desktop version on my computer browser. But the iOS app needs work... 1) It seems designed for the iPhone and wastes a lot of screen space on my iPad Pro. 2) Browsing to my cart takes forever! I mean 5 minutes sometimes. I’m on a fast connection and no other apps have trouble, nor does doing certain things like looking up products in the shopping section. Adding things to my cart is fine too. But actually tap the cart icon to see its contents/check out? It’s like there’s a queue of computers all pinging away at a single nationwide server. I’m sure that’s not the situation, but every darn time on either of my iPads I want to view my cart, it takes a ridiculous amount of time. Lastly, 3) The app store page states clearly that the Walgreens app ‘may’ use your location, even when it isn’t open. Huh? Please explain to us why the app would need to do that *other* than for tracking consumer behavior in order to target him/her for ads, or other shenanigans. Good app otherwise, but because of #2 and #3 above I will not be using it. I will upgrade my star rating if these things are fixed.
Barbara's Baby - Re
I have been going to Walgreens more frequently since my great-grandson was born 2 months ago so I’ve had ALOT of pictures to print from my phone and they ALWAYS have an employee helping me and showed me how to do it with the app on my phone. I did so a few days ago and didn’t hear back and when I looked at my phone it said the app stopped working but saved my order so I just re-submitted it and hope it’s not a double order. One more thing I want to mention that the last time I was there I believe the person that helped me was one of the managers (wish I could remember his name) and I was having a little trouble with the development from my phone and when I asked for help he came over and stayed with me for me to complete my order AND I forgot about the advertisement for a discount but he told me to wait and he inputted the discount which was 40% which brought my order down to the $20’s!! The sale of other items is always great. Walgreens on Firestone and Lakewood have me for LIFE!! Thank you Walgreens 😄😄💙💙
RKGE5 - Please fix this
I have been a faithful Walgreens customer for years. I have also used the app for a couple/few years, mostly for handling prescriptions and photo orders. After today, I will no longer use the app for navigating prescription refills. After repeatedly requesting a refill on a daily maintenance medication over the past several days, the app indicated that specific medicine was “filled”. However upon arriving at the pharmacy to pick up the medicine, I was told it was not filled because the doctor requires an appointment be made. When I called the doctor to make that appointment and get approval on that refill authorization, I was told the message had been conveyed to Walgreens days ago and multiple times that an office visit was required. Nowhere on my account in the app does it say that. If it had, I would not have wasted days repeatedly requesting refills and a trip to the pharmacy to find out. Why is a message about a required office visit in order for a refill to be given not communicated on the app if the pharmacy is aware of the situation?! Please do something to add that message or other communications Walgreens has from the doctor to truly make the prescription part of the app useful?
Belcuore - Good, not awesome
I think the updated version is meant to take care of all the issues I had with the App. It gets very slow. It shows old coupons. Apart from the fact that sometimes it shows coupons that are not recognized at the stores. I like the prescription refill and shopping online with the app. I hate it when it shows an article as available and in the store is not.
Update: App is even worse now! I don’t know what happened but it’s buggy as hell. It freezes while loading products, the Rx page doesn’t let me refill prescriptions accurately and the option to pay for them is not automatically offered as I have to now “look around” the site to apply for it again and again. I even get messages that Rx was received or that it was ready to later go to the pharmacy and be told that they have no record of it. In Puerto Rico some employees do not understand what 6 feet of physical distancing mean although they play a recording about it on their speakers every 10 minutes.
MarcosMom - RX Status & Health
Why did Walgreens change the “RX Status & Health” feature of this app??? I can no longer look at my past refills or new prescriptions and how much I paid for them or they will cost me when I go to pick them up. All you can do is refill from this section now. Prior to their latest update you could do both look at prior scripts, refills, how much you paid for each, and the date you refilled them, etc. Now all you can see is the last date you refilled or got a prescription and submit a refill. I hate this! The app is basically useless to me now. I used the features they took away very often. Why did they change this??? I have secured my account so there is no reason for them to change this feature the way they did. I won’t be using this app except to use my card to get points....oh wait, I don’t know if that feature has been changed so I better not say it’s the same or will even still work the same. Why Walgreens, why??????
allthesenicknamescantbetaken - Pharmacy at Walgreens!!!
I live In Yakima Washington and my pharmacy is Walgreens on 40th and Summitview. It’s horrible!! I am thinking of leaving and finding a new pharmacy. My mom and both have called numerous times and had to wait for almost 1/2 hour then they get on and say please hold, then we get hung up on. They tell you when your prescription will be done you go get it and I’ve had to wait four more hours!! Today they told me at 11 the meds will be done I went at 11:30 I finally got to the window she told me another 5 - 10 min. I told her I would get behind the line at the drive through after waiting for almost 1/2 hour I get to the window again and she tells me another hour!!! This happens every time. I know they get busy at times, I can understand this but different times of the day even in the evening this happens. I’ve also heard other people complain and did find a knew pharmacy. They need to have more people then the pharmacist and one worker working the counter and window. This is so unprofessional. I have never ever complained about a company but this pharmacy is really horrible I took the prescription in right at nine and now they say it won’t be ready until 2!!! But first it was at 11 yeah right!
Svennie51 - App gives WRONG information!!!
At first I thought this app would be a convenient way of knowing when my prescriptions are ready for pick up. But today after I received BOTH a phone call and an e-mail telling me my prescription was ready for pickup, I made a special trip to pick it up. And of course it was not ready and could not be picked up for another day. The cherry on top was when the pharmacist told me that I happens all of the time.
Really? Then what is the point of BOTH phone calls and e-mails to remind you if they have nothing to do with what is going on at the local pharmacy?? Why is it that the pharmacy has no idea what is being sent on the app?
For me this app is a piece of junk and until there is someone at Walgreens who is willing to try to figure out why it isn't working and to be accountable for its lack of correct information, I won't be using it. I will be calling and taking up the pharmacists valuable time. Goodness knows they've wasted enough of mine.
gallifreygirl06 - Frustrating but can save you money WHEN it works
This app can save money, and the convenience of the digital coupons is really nice! I have noticed though, that a lot of coupons other people seem to get $12 off $40, 30% off when you spend $30, etc never show up for me. Literally NEVER. I have also noticed that certain high value coupons like the fairly recent $8 off Crest, etc rarely show up even if they are available for others. I’ve tried looking through categories, every available coupon, as well as searching for specific key words. I know sometimes there are probably special coupons that just show up for random or even just selected customers. That is fine. It’s just frustrating when I shop at Walgreens so much, to have literally never seen a percent off or a $ off total purchase coupons even when I see that everyone else has them.
Would be nice to see the coupons everyone else seems to get.
AMT913 - Please fix your photo section!
I am never able to finish a photo order! The app crashes all the time. ALL. THE. TIME. This is SO frustrating to upload a 100 or more photos, take the time to go through each one to make sure nothing important is going to get cropped, then to change the quantities for some, and then have the app crash before I even finish with quantities and crop checking. Every time. Such a waste of my time. I am SO SICK of attempting. I have been a loyal Walgreens photo customer for years. Easily spending close to or maybe more than a $1000 a year on photos. I'm going to have to go elsewhere because I can NEVER get my order completed with this app. I used to upload my photo orders on mobile by just using the site (not the app), but the site got changed this year and now even that is a poor and frustrating photo experience. Please bring back the classic Walgreens mobile site/classic photo look for mobile. It was so easy and fast that way! This poor photo experience has greatly decreased my sales at Walgreens. I would have made at least 5 very large photo orders this summer but the app crashed at each attempt. Such a shame that I had to look into your competitors recently.
powercouple - Wow
I’m not going to write a negative review because actual film and customer service is something that died long ago. Walgreens is one of the only companies that still cares to locally develop your precious memories. I honestly wish I could sit next to every guest and teach them how to use these machines that they don’t know how to use they just want pictures of the grandkids. They might get lucky and find a helpful employee but usually not. I wish there was a place that I could teach everyone how to print pictures of their grandkids. As simple as it is to some of us, sometimes it is completely difficult for others to just print a photo they want on their wall. I recently lost my family so I completely understand. Don’t give up, print those photos, who knows maybe a friendly employee will help you. If I am behind you in line I swear I will help you print an entire album. Sometimes photographs are all we have to help us with our memories.
JonieSapp - Not worth it.. 4.8 out of 5?? Sure didn’t look that way in the reviews?
Apps are supposed to make things easier! Not harder! Literally spent an hour just trying to get my acct verified just so I can just refill on the app. After that hour, they have on my acct,”NO SCRIPTS” so I try chatting, yet even more time, only to be told they can’t help me and I have to call another number.... no thanks. I’ll just continue to take the 3 mins to call! What a joke... they don’t even have MY store come up? This is so stupid. Says, “Scan and refill scripts in seconds!” Um no you can’t!!!!😂😂 Seems to me it’s the same generated answer to the same complaint over and over and over again. What’s the point of people calling and “sharing” their problem with you!? It’s been going on a long time so if your trying to help, why isn’t it fixed by now? Wish our Walgreens had stayed a rite aid. SO less problems... Do yourself a favor people, DO NOT USE THE PHOTO services!!!! Great sneaky job on offering codes then not giving them to your customers. You don’t even have my store, which I found out AFTER I gave you all my info, so I guess doing so was pointless anyway!!!! Please Toronto Ohio, get another pharmacy!!!!!!!!
Slb9803 - Alerts do not work most of the time!
I have push notifications, email and text alerts turned on. I have the latest version of the app. When the alerts decide they want to work you will receive multiple texts AND phone calls from the moment the prescription is ready until you pick it up! It’s so bad it’s almost harassing! Then one day alerts won’t work completely and I’ll just get an email. Just one. That’s it. And it will say my prescription is ready moments after I scan to refill. The pharmacy wasn’t even open yet. So I called (when they opened)and it wasn’t even in stock. Oh and that’s a whole different issue! Then there are times I won’t receive anything! No call, text, or email. Something else - it would be helpful when you do receive a call or text that it says which prescription is ready if you have more than one. I have learned to ask the name of the prescription when picking it up. They refilled the wrong one, not even sure how because I’ve never even filled or taken the medication, so I paid for the wrong medicine and had to go back and return it. They actually took it back. Walgreens is horrible but I stay because they’re all horrible!
Tiny Trish - Pill reminder getting better again
I pretty much use this app for the medication reminders. After the update back in February completely wiped out all of the functionality, it has slowly become capable of things it once was. I like that I can once again edit times on my "missed" doses, when I have taken medications but forgot to tell the app I took them. And I am very grateful to be able to once again add 'as needed' and 'one-off' medications because that is what I need to track the most at this time. I can only take so much as needed medication in 24hours and OTC medication needs to be kept under a certain level as well. I like the fact that I could export and print my history if I wanted to bring it to my doctor, though I just tell him, it is a great tool for people like me who need to track how often they are having to take certain medications. Prior to the app I simply used my calendar which worked but was very difficult for retrieving the information later. Please keep moving in the right direction.
Tired of the hypes - Saw me coming!
I have been going to this store for about 10 or more years. Everybody has been very nice. My primary contact has been with the pharmacy, for it seems that age, and disabilities require more meds! I am usually in a lot of pain. (Rheumatoid Arthritis and cervical spinal surgical syndrome. Which means the surgery did not work!)lol. My Dad was always joking with the people he encountered. I think it made him feel better. (He was a career cop). A dirty job. So I followed his lead. I was K9 USAF, and I love to joke around!
The last time I went to the pharmacy, the young girl, a newby, had all of my meds lined up on the counter!! I was touched! I had been remembered and treated with extra kindness. Which happens every time I go there!! Pardon me for being verbose, but I am old and alone and kindness means everything to me.
This store has some really good, knowledgeable people. It’s hard to be nice when you are clueless!! Lol.
Ty for listening. It’s the store at Lackland. Overland. They All deserve an attaboy!!
LilMsSix - Great App for Rx Refills
I primarily use this app to refill my meds. I'm one of those people who would forget their own name if it wasn't said so many times every day. I forget dates times, I make a goldfish seem like the most attentive animal alive. That being said I need a constant reminder in bright flashing lights that says REFILL YOUR MEDS NOW, NOT TOMORROW BUT NOW! So with this app on my phone it is a constant reminder or an occasional one depending on your preferences plus when linked to your phone number, Wallgreens texts you reminder when your medication is ready to be picked up, and they'll keep reminding you unless you reply stop which I don't recommend so that you never end up saying at the end of the day " What was that one important thing that I had to do today but forgot to?!? " It's a no brained for those who are using their brains for many things at once do you don't have to worry about running out of "Momento" post it notes to adhere to every wall in your entire house!! Ahhh finally a little bit of a personal assistant!!
dubbela - Great for Refills, Terrible for Contacts
I mainly use this site to refill my prescriptions and it is so easy and convenient. Easier than calling, just scan and submit. I would give it 5 stars without hesitation for that alone. However, I also tried to use this site to buy contact lenses, since Walgreens purchased VisionDirect, but that was a pain. The ordering system is a little difficult to navigate if you have a different prescription for each eye. For the second prescription I had to go all the way back to the brand of contacts and then work out from there, instead of being able to pick the brand and then input the two different prescriptions. I also had trouble because I was trying to buy contacts for two different people and the site wouldn't let me do it. It kept trying to replace the first order instead of creating an additional order. Then, after all that trouble, they canceled my order without notifying me so I was left waiting for contacts that never came. I ended up using 1800contacts and that was much better.
Ratester01 - App requires new password every 10 minutes.
Solved! An update at the beginning of the year made the app incompatible with the use of content blockers on iPhone. The error messages could be improved by asking you to add Walgreens to your content blocker’s white list. It remains the only app I have on my phone that needs content blocker permissions to function. It is, again, a usable and functional app.
Account login function has been broken for three months
iPhone X running iOS 11.3.1. When the app is inactive for 10 minutes the password becomes invalid and the account is automatically logged out. EVERY time I use the app I’m required to create a new password, only to have the app then welcome me to my “New Account”. There is no “keep me logged in” toggle available after you change your password. If there is a setting to resolve this, it’s not apparent. I’ve been patiently waiting for an update and it downloaded Friday—and resolved nothing. Please resolve this issue which literally makes the app unusable.
I am rating this app 2 stars (changed to 1 Star after the app functionality actually degraded further) until this app-breaking flaw is resolved.
It’s a useful app when it works.
Edit: the dev has stated that this is a known issue and that they’re working on a fix. I’m looking forward to a useful app and changing my rating back to 5 stars. I appreciate getting a response.
RJTay - Not working as well as it used to
I have been using this app for quite some time now. It used to be completely seamless, but now I have issues with every reorder of a standing prescription. Requesting the refills still seems to work just fine, but I actually have to call and talk to a person to verify that it is ready. I used to get notifications via text. Additionally, even their computerized answering system got the status of the prescription wrong. It said it was still in process and I had to get through to a person to actually verify that the prescription was ready. This is disappointing because I am one of those people that loves to take advantage of the easiest way to reorder, and it seems like such a waste of time to sit on hold, make them answer the phone, and then have them and look it up for me to get the correct information. I have no idea who to contact to figure out what went wrong.
Rondina71 - Tapping the 5th star to give a 5 star rating!?
I have always had great and professional service from your pharmacy department.
As I tried to give the pharmacy a 5 star rating, I tapped the first star and it submitted 1star? You should clearly state, by tapping the 5th star, I would give that 5 star rating they are well deserved of! So now, I have sent in a 1star rating, a 2 star, and FINALY, I tapped just the 5th star and it sent in at the rate I wanted to give in the first place!
So please let it be known, that those first two rating’s are, INCORRECT! My pharmacy, was to have received my 5 star rating and not the first two,
1 and 2 rating’s. Let it be known, as to the first two rating’s, that were mistakenly submitted, and does Not reflect on their complete overall performance to their well deserved 5 star rating.. I do hope this message will be read and understood of my experience in your app to give a rating. See you soon my pharmacy!! Thank you.
vanessacla - Reliable app
I have never had this app crash on me or give me trouble with my orders. I use this to fill my prescriptions and upload photos for printing. It’s very helpful that for the prescriptions it tells me when one is due for a refill or is ready for pickup. Just the ability to fill prescriptions with the click of a button is worth everything instead of waiting on the phone to speak to someone like we used to have to do. I have to take several medications and am always at the doctor so this app keeps all my past and current meds in a list that I can reference back to. The photo uploading and ordering is super simple and there is usually the latest deal/savings info at the top when you go to the photo section. I have a baby so I print A LOT of photos! This app really makes my life easier and I don’t even think I use it to its full potential.
3Qwerty70 - Unfriendly app!
I see people rating the new app version based on their use of the photo part but this new version is not user friendly in regards to the other navigation functions. I always wonder do these app developers try these updates from the customers angle. Too many clicks to get to the order online screen, trying to find the digital coupons to attach, trying to find discount codes, the jumping from online order screen to the ad. Then the app crashes and I have get out and start over again....then try and remember how to get back to where I left off before the crash! It’s becoming not worth the hassle.
Then I start to use their online ordering just to find out that they don’t /won’t ship a lot of the items. And if you want to ship your order you better make sure your order is $35 or more to avoid the shipping fee!!! (Yet, a lot of things don’t ship)!!!
With 2 Walgreens in my neighborhood I’ll just go into the store as I’ve always done and avoid the app and it’s online ordering or, just go to CVS, which is just across the street from Walgreens!
Kent 66 - A Good App Overall
Overall this is a very useful application. It generally works very well and has lots of helpful features. I have encountered only one apparent bug which could be significant if someone takes many medications. When I try to select that I have taken my morning or evening medications immediately after I select the option to confirm that they have been taken, the app kicks me entirely out of the app. When I go back to the same option, the selection has not been saved.
I reported this behavior once before after I upgraded my iPhone IOS to version 14.0. I hoped that the app upgrade that was issued today would correct the problem but no such luck. If I didn’t need the medication tracking option it would still be a productive app but that flaw is proving to be inconvenient for me since I like to keep a record of medication administration. It could create significant problems for someone who takes many meds and has difficulties remembering if one or more med had been taken.
1ashleyt - Photo
I use this app mainly for photos. Some of the time, works great. Uploading photos though has got to be thee most frustrating task through this app. When I have an album of 100, I want to be able to just go in and quickly and smoothly upload these without waiting by my phone for 45 mins so it doesn’t time out while uploading, only to find 15 photos uploaded after you’ve finally given up. Having to go back in your albums and try to figure out which 15 of those 100 pictures that was.... So annoying. I give up. I would like to also see a way to delete albums. With the trouble of uploading I often try to start over with a new album in another attempt to successfully upload without having to figure out which ones uploaded out of my album and didn’t. So, with multiple attempts, I end up with multiple albums.
This has been an ongoing issue for quite a while, that I would think would be important to fixing as it really affects the experience with this app.
salena at walgreems Flamingo - Salena Salazar...long time customer
For the last few years I have ordered photos get prescriptions at this crazy location. You guys know which location so I'm just saying I am not a druggy and the workers at this location deserve a tip or something. I need to be consistent with my pharmacy and everyone else here is so attentive and I've even witnessed your pharmacy technician do an intervention because a woman was being so disrespectful and grabbed a little girl by her arm and told this little girl...like 9 year old to teach her mom English.... I was so angry but thankfully your technician said "I can help you" and this ridiculous woman stood up and said me and the technician said you will be next....and the technician helped the abused woman first. This hopefully makes sense. But III can tell you your two Pharmasists and the woman behind the counter deal with more than you know at this location. Good job guys! N gals!!!
Morgan 331 - Review
When I visit the Wallgreens pharmacy located at Covell and Kelly, I typically leave extremely frustrated. The take way too long. On my last visit, I was in the drive through for 30 minutes to pick up my prescription. They open another lane, which was helpful but then they didn’t help on a first come first serve basis. There were cars who were in the original open lane that had been waiting and they immediately started serving the both lanes. They also held my prescription until they finish what they started with the other lane and my prescription was ready to send out to me. There are times i go to the pharmacy and there’s no pharmacist on duty. May be my mistake with wrong pharmacy hours.
Also, I live approximately 1.5 miles away. I have gone to the pharmacy to pick up my prescription because I received notification saying it would be ready or it was ready and when I get there, they tell me it’s not ready. When I ask when will it be ready. They tell me 20 to 30 minutes. I leave to go home and by the time I reach my sub division, I am receiving notification saying my prescription is ready.
Minatur - Notifications
Unable to change notifications in any way. I am getting them on iPhone, iPad, emails; on computer as well as phone calls. So on 4 devices. The electronic devises I can delete when they come in, but the phone calls are very very annoying. When I don’t answer I get a 40 sec + message on my voice mail. When I get my auto refills at the same time that means NINE phone calls!!!!! Please fix this soon. My store says it is a system problem. Their system is having “problems” all the time now. They have been switching from Rite Aid for over a year now. When there are three people in line it can take up to ONE HOUR to pick up a scrip. I would go to the other two pharmacies we have in our small town, but one is Walmart (will NOT go there!!!!) and my insurance won’t cover meds at the family owned pharmacy. We are a small county, BUT this should not be going on. IT MAKES THE POOR PHARMACISTS LOOK LIKE IMBECILES!!!!!!! This anger is not COVID related. The inefficiencies at this store have been going on since it changed to Walgreens. Please fix the app so we can help the poor people who work in the pharmacy.
FairyPryncess - No Longer Works with update
App is useless now, since the update , doesn’t work with older iPhones. Update the rewards don’t work. App keeps telling me that I’m a bot. Going to lose out on points due to the app flagging me as a bot. Will be deleting this app. Tried to print photo and when it came to selecting a Walgreens store, the app said not stores where located in my state. Odd since there are plenty of stores in my area. 👎🏽
Also can’t edit personal information in the app. Need to change last name and there is no way to do it in the app even though the app has an option to change info, you can not change the name. Tried using a coupon downloaded from the app & it didn’t work. Went to check the app & I had the correct coupon. The weekly ad even stated that there was a coupon to clip. Wish the coupons worked. There needs to be a better description on what products can be purchased with the coupons. It doesn’t have any info like size, type, or limit. It just has the product name and a brief description. Like using coupons but this app makes it different. Do better.
christisn woman - Great service
I’ve never had a problem at that store or any other Walgreens I’ve always had great service and I love the store cleanliness. I hope they treat their employees as good as they treat me every time I come.! I’m greeted every time with a smile even though I don’t care that they say welcome to Walgreens everywhere I go I would much rather they focus on the customer in front of them them being so worried about who’s walking in the door. They should make sure that they concentrate on what they have to do because it can get very busy in there. We own a restaurant that used to be here in town and now we moved it out of town but we focus on our customers and what we have to do to make our place great not just worrying about a customer that walked in the door if we’re getting someone’s order ready we like the focus and worry about our customer says and we do a heck of a business!
Buffettjd24 - What hppened to shopping list
I live very close to my Walgreens and typically shop there at least once a week. I previously loved the app, especially the ease of looking through the circular and simply clicking an item to add it to your shopping list, plus having the ability to add your own items to the shopping list. With the recent update, however, I cannot find any shopping list at all!!! When I click on an item from the ad it just goes into a saved items category along with all of my coupons. I don't want to buy every item for which I have clipped a coupon; that is not a shopping list! There's also no way to add additional items that I need. There's no point to have the app if I cannot use it to make a shopping list. I am extremely disappointed. I hope Walgreens fixes this feature immediate or I will shop elsewhere.
kaja40 - Issues with ordering photos
I’ve been using the app so far just for the photo ordering so I can’t speak for the rest of its features. I’m not really happy at all with my photo experience however. Selecting the photos has been fine and it’s very accessible, but I keep getting a message that there is a “network issue” and that an image cannot be uploaded. This message then send me back to choose a store location and I have not been able to place my order because of it.
The error message comes up again and again after I have checked my connection, used data instead of my WiFi connection, and changed out the lower quality photos for the better quality ones in my collage. Nothing seems to help and now due to this flaw I won’t be able to use a coupon that expires soon. This is costing me a bit of money and I have to say I’m pretty disappointed. This needs to fixed because it is preventing customers from placing orders (and getting the store money!!) Maybe that will get someone’s attention to fix it...
nuclearchic48@con - My Walgreens pharmacy in Pell City, Alabama
I can’t express how much I love my Walgreens pharmacy and staff at the Pell City,Alabama store. The pharmacists and techs are awesome. They make me feel appreciated and genuinely care for me and my husband. They take the time to know their patients and I don’t feel like a number. I feel like family. They also have taken the time to know my giant schnauzer Boudreaux, and anytime I come through the drive thru they will say “hey Boudreaux,” & he loves when the window drawer opens with 1-2 treats (he’s a big boy at 110 pounds. When I come to the pharmacy without him they always ask “where’s Boudreaux “. I don’t have any children just my Boudreaux, so they just don’t know how that warms my heart. They didn’t have to remember my dogs name or mine, but they take the time and effort to go a step above to their patients. The world could use a lot more people like these pharmacists and techs.
Gramma Puppy - Love my new Walgreen’s!
I recently moved into the Maple Grove area. I’ve taken lots of pictures lately of my new house. I’ve also wanted to access pictures taken over the years but so far were located only in my cell phone’s camera.
In a time when it seems a rarity to have employees check on you, offer help etc., I have been delighted to see what is obviously your philosophy on customer service.
Each time I visited your store I have been greeted by friendly employees and have consistently had great help when learning how to order photos.
My most recent visit was yesterday; Megan was extremely nice and helpful to me; she even helped me locate coupons that would help with my cost.
I left the store smiling. You’re obviously doing something really right to have this many terrific employees! It does make a difference and this is my Walgreens from here on out!
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Dellie282 - Worth the money
This app is truly worth the money. Well thought out and user friendly...
Lindawojcik81 - Update Needed
Needs update ASAP! So slow and the app quits on me all the time
clicks2011 - good app but needs improvement
list of products on sales/discounts are updated & sends email reminders which is great. But seems slow when I search for store location or available items to buy in w/c store- quicker to browse the shelves instead. it would be great if I'm able to make a separate list of the items which store it's found. I also prefer a separate feature for online only and store only purchase to save time browsing the app. Otherwise good.
Ramb0Barbi3 - Easy to use
Great app, easy to use and access to awesome coupons
P.l.a.n.i.t.i.a - Australian retailers have a lot to learn
Fantastic app with passbook integration already. Australian retailers/app makers take note!
Guri sidhu - Australian retailers have a lot to learn
Fantastic app with passbook integration already. Australian retailers/app makers take note!
adsmell - Australian retailers have a lot to learn
Fantastic app with passbook integration already. Australian retailers/app makers take note!
Crappy quality - Unsatisfactory
Paper quality is poor
All the pics were stuck together
The guy who handled the pics left a big thumb print on the first picture as he was not wearing gloves yet the cashier was wearing gloves go figure
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dbwds - Photos for dummies
Easy to use app for photo printing
Dodie 007 - Walgreens
Coubel - Love it
I love this app. With this app I can do my shopping from my house. 😍
kristymcg11 - I love this app
I don't live near a Walgreens but use the app as backup to the Rxremindme app. It has features that no other app has (such as the "as needed" function that I like). Keep up the good work.
colt427 - I love Walgreens and I love this app!
Certainly one of the better retail apps out there. Makes being a customer incredibly convenient.
Char_Winning - Walgreens app
This is by far one of the best pharmacy apps out there.
Doff add - Dad as
Savyschapel - Great
Simple yet effective app. Nice way to check flier/sales before cross border shopping.
sabonia - Good
The is great for pill reminder but not much of use as there are no stores in Toronto
Langag555 - Pretty good app
Pretty easy to use app that has many features (i only used the photo section). The only main drawback is that you cannot crop pictures that you only wanna print in 4x6, 5x7, or 8x10 format (you can with posters and canvas tho). If you really need this feature or photo edition, or you wanna do post cards, use the iPad version of this app.
jbldamma - Walgreens
Wish we had such photo developing convenience across the border. Love Walgreen's!
Super Etta - Great!
Monkey sex!!!!!!! - Ilovedinosaurs
Joe Salmoni - Retired
Store is always well stocked. Always find what we need. No need to go anywhere else. Love it!
Sharand - Great store app!
Compared to other store apps this one takes the cake. Easy navigation, zooms in and out easy and has all the info as their website. Love it!
Akku somani - Average app
RoxyQueen - Love it!
Love seeing what's on sale and current coupons! Wish all grocery stores had their own app! Thanks!
Alexdelaghetto - Walgreens
It's a useful app
Matdaddy - Great App!
Wonderfully for pictures when you live across the country. But it needs an app for video.
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@Daniel98071701 @PhenomenalPoto @elonmusk @comma_ai Theranos had a product and sold it for millions (ie Walgreens).
I just got some snacks from Walgreens and the cashier checked my GF’s ass out on our way out. Little does he know once I get home I’m gonna tap that ass
Dropping of Christmas presents at my dads tomorrow at 10:30am. Just ordered him a canvas print from Walgreens at 11:30pm and it’ll be ready at 8:55am. Procrastination queen.
sylvie’s production assistant
@rudekaty Same!! I got a pack of pink satin scrunchies from Walgreens when I was in a weird depression around this time last year, and they are STILL my favorite things!
I really be buying random stuff out of boredom... like I just DoorDashed a white board from Walgreens. 😂😂😂 I felt like brainstorming
swamp hag 🎄❄️ ☕️
literally just send it to cvs and walgreens. they’ll use them all daily.
@EggyEggmann @Tsherm66 @LarryChicago @tylercowen And apparently Walgreens has too much vaccines so they started vaccinating MORE people, and got blamed for *THAT*. Damned if you do, damned if you dont.
@DrTomFrieden CVS and Walgreens need to get their act together, or the state governors need to call out the National Guard to deliver the vaccine to our elderly in long-term care, assisted-living, and nursing homes. It is unacceptable as it stands!
Shelley Ashworth Lee
@Doomlaser @nickbilton Same here! Our gov here in Georgia (Kemp, ugh) just talks about the need to get it out. I'm in Atlanta - not one word about HOW this will happen. Call Walgreens daily? My doctor? County health department? Walgreens and CVS on every corner and huge hospital systems. No details!
Interesting, I called them a week ago and was told by all three pharmacies, Walgreens, CVS, and Rite Aide that they did not know when the vaccines would be available and had no idea of logistics. After a month and a half you'd think that they would have some clue, just a little.
Katie Porter’s Expo Marker
.@Walgreens do I really have to ring for someone to unlock the rack so I can get a bag of cotton balls? 2 of the other 3 things I “ran in” to pick up were also locked. Walgreens, you’re Walgreens. I’m sorry you’re taking a hit but...you’re #Walgreens. They’re cotton balls.
The Kewchie Scout 😎👨🏽💼🏎
@itsraquellll @brb_manifesting @Yourss__Truuly That shaker use to be sold at Walgreens! It may still be there
cool guy j
Using PayPal to order dumb prints from Walgreens to send to ppl dm me ur address if you want some nice mail
@EggyEggmann @Tsherm66 @LarryChicago @tylercowen OWS did provide contracts to CVS and Walmart to LTCFs and AFAIK that is happening. This "help" to local health departments doesn't excuse them from doing their part too.
its 12:12AM I'm in the walgreens parking lot just bought a sloth plushie and a piG plushie and a bottle of waltussin let's see which one makes me feel better first lol