DoorDash - Food Delivery

DoorDash - Food Delivery [Food & Drink] App Description & Overview

Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love -- we'll take care of the rest.

YOUR FAVORITE RESTAURANTS JUST A FEW TAPS AWAY
Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favorite meals faster with quick and easy ordering.

SUBSCRIBE TO DASHPASS
DashPass offers lower service fees and $0 delivery fees, with thousands of local restaurants recently added.

NO-CONTACT DELIVERY
Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup.

SCHEDULE DELIVERIES
Advance ordering allows you to get your food when it's most convenient for you.

REAL-TIME TRACKING
See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.

NO MINIMUMS
Order as little or as much as you want.

PAYMENT
Conveniently pay via Apple Pay or credit card.

ABOUT DOORDASH
DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities.

Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia.

Visit doordash.com to learn more.

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DoorDash - Food Delivery Customer Service, Editor Notes:

Minor updates & performance improvements

DoorDash - Food Delivery Comments & Reviews

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- Messed up order ended in wonderful service

I phoned because my order was sent to a dasher at 9:58pm. I ordered it at right before 8. It was literally medication for twin teething 8 month old boys that were driving me insane. Nothing hurts a mommy worse than that pain cry knowing there’s nothing you can do. We just got enough weight for otc pain relief and our county is in a red hazard warning for COVID-19. So this was disheartening. The woman who answered let me know the order was cancelled I had done that correctly and then went above and beyond and applied half of the amount with a $5 bonus to my account because of the time it would take for the larger amount to return to my account and to ensure the babies would be able to get relief in the morning ASAP. She didn’t question if I could go or why I needed it she just said as a mother and a woman she was sorry and would do what she could. Which of course made me cry harder because that is rare these days. So I would rate so far the experience excellent only because of the willingness to go above and beyond to do what is right and good, not simply what is according to the handbook and quick. The app does have issues and quirks to work through but I do insist that work with it and smaller towns such as mine will get the hang of it eventually. Again many thanks from my family to yours, you know who you are and I am so grateful. Thank you.

- TERRIBLE

At 4:54 I placed an order for Chile’s to be delivered at 6pm, which is when my break was at work. At 6:10 I still hadn’t received my order so I got on the app and it was not working. I then received a text message at 6:29pmsaying that my order had been picked up. I got back on the app and it said my order would be delivered in 60 minutes, and I saw on the map that my driver was 40 minutes away from my location. I decided to contact support to see what was going on. I chatted with an “agent” for about 20 seconds before they decided to end the chat before it was over. I then received a call from a door dash agent asking if they could refund the full amount of the order and cancel the order, where I then explained that that was unacceptable because I would then just have to re order my food and wait even longer. He only gave me the option of refunding my order. I have had problems with door dash almost every time I order. The last time I ordered, my dasher smelled heavily of marijuana. Other times my dasher’s have picked up my order and then drove right past me to deliver someone else’s order first. I am a supervisor at a consignment store and I am not allowed to leave the store for my break, so ordering food is the best option for me. I will not be using door dash ever again.

- Incorrect Order Functionality Should Be ADDED

I placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order.

- Would have been 5 stars but......

So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure

- Assignment of Dashers

I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.

- Wow! Horrible auto-response ...

I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.

- It’s okay

I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.

- Great concept, horrible execution

Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.

- App Failed & the Worst Customer Support Ever!

I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.

- Worst delivery service ever

Ordered from McDonald’s. Waited an hour and a half total for it. I got paired with a dasher Margret after a little while and when I went back on the app 15 minutes later, she disappeared from up app so I figured she ended up cancelling my order. The tracker will still continue to count down though according to what they told you when you initially ordered. Then, 45 minutes later, I got a notification saying my dasher was still on the way to the restaurant and that my food would be delayed. Lie lie lie- they still had not even found a dasher to pair me with probably. It’s incredibly frustrating because if DoorDash knows they can’t fulfill the order but they will not tell you that- they will just keep playing you. Instead of giving you an option to order from other places before they close, they have you sit there on the edge of your seat hoping. It went past the delayed time they provided and still nothing. Now I’m trying to cancel and “this may take a few seconds” has taken about 15 minutes now but go figure lol I literally expected it. When I went to cancel, it automatically offered me a refund to my card which they obviously did because they messed up. Just ordered from UberEats and my food is picked up and on its way, got the call from the driver already. I regret not just going with UberEats from the beginning. It’s 4AM. Doordash, this is pathetic and you seriously can’t expect to retain a customer base like this. Truly ridiculous.

- THE WORST DELIVERY SERVICE!!

I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.

- My Second DoorDash Delivery

My second experience with door dash. I understand this is unprecedented times so I’m trying to be lenient-but I checked the reviews and didn’t want to try this service due to other people’s experience. However my sister encouraged me to give it try but so far my experience has not been good. I’m not sure why the person ordering and the person delivering the food cannot speak and/or text each other in the app after the food is delivered. I received a text stating door dash was approaching then I receive a notification to rate the delivery. I tried to call or text using the number on the text but it didn’t work. Plus the person delivering our food left our food at a neighbors house across the street outside in the rain. My husband walked around the neighborhood checking if the food was delivered to in incorrect address as it took a while to contact someone at DoorDash. My husband eventually found the food after sitting outside in the rain for 30 minutes. Meanwhile I was trying to connect with DoorDash however communication was sporadic. I hope moving forward our experience will improve as it can be expensive eating out however also want to help local restaurants.

- Poor customer service and app security.

Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would.

- I used to love this app until

I used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!

- Problem with Tips

I significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?

- Overcharging Menu Prices

My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.

- Absolutely terrible!

Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do.

- What a horrible company and app

Just minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again.

- It’s a mess

Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.

- Good app, lousy customer service

I recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get.

- Ordered a few times...they disabled my account

Exhausted after a full day of travel, I downloaded DoorDash and ordered dinner. It was easy and timely and the delivery fee was waived over a certain amount. I used it twice after that, all within the span of a couple of weeks. One evening, I logged in and tried to order, but it wouldn’t let me complete my checkout. Thinking it was a glitch, I logged out. Upon trying to log back in, I was told my account was disabled. I reached out to DoorDash and was told that my account had been disable because of activity that “violated their terms and conditions.” Unfortunately, they will ONLY communicate via email. I scrolled their terms and conditions and saw nothing odd about it. Confused, I responded and requested additional information. Specifically, I told them that all I had done was order dinner a few times and so if there was a “violation,” I was concerned that perhaps my account had been hacked. They refused to provide details (said it was their policy not to do so) and refused to re-activate my account. So that’s fine. They can keep it. Fortunately, I’ve not seen any questionably activity on my credit card or anything. While I realize I could probably just set up a new account with a different email, it’s the point. If a customer needs info about a “violation,” especially to ensure security, you work with them. My gut is they can’t tell why my account was randomly disabled, so a T&C violation is the easy answer.

- Just made my last order

I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.

- Bad deliverer ruined this for me

Ordered my food. Said it would take 45-55 min roughly. Watched on the app as it said that the driver was picking up my order. This lasted 30-45 minutes. The longest delivery time, which changed frequently, had it at 72 minutes, (this was about 30 minutes into my original order) Then it changed to the driver is on the way with the delivery and it was another 35 minutes away. About 10 minutes after that, I get a phone call from the driver. She didn’t speak English very well and I could barely understand. She kept asking for the address. I’m at school. I don’t know the address but kept telling her the name of it. I finally understood that she wanted the address of the restaurant (Buffalo Wild wings) and understood that she hadn’t even picked up my food yet. This was over an hour after I had ordered my food. At this point I got frustrated and just hung up. I felt bad for her but I shouldn’t have to tell the driver the address to the restaurant. By the time she would’ve got there and delivered my food, I would’ve gone home from school. Customer support is non existent it seems, as the help section is only a bunch of FAQS and there seems to be no actual customer support. I won’t be using this again. Edit: sent them an email stating the issues within an hour of interacting with the driver and got an immediate reply stating that since they hadn’t heard from me in 3 days they considered my case closed. This is beyond terrible service.

- Terrible

I have had some of the worst experiences with this company. I have used them for quite awhile now and twice my food has just not shown up but shown that it was delivered on the app. The first time they tried to blame me and say that I wasn’t there and didn’t answer my phone calls when I never received phone calls nor did the driver ever show up. The delivery was sent to my work and we have cameras and they changed their story very quickly when I said i checked the cameras and the driver never even came here. They then tried to refuse to refund my money and basically act like it was my fault when the driver clearly took my food and never showed up with it at all. Finally after fighting with them they agreed to refund my money. Then AGAIN, today I ordered food and it said it was delivered at 2:12. I started a chat with an agent at 2:18 stating that my food never arrived even though it said it did. They then said that the driver was here and gave my food to a girl sitting on a couch. The delivery was set to come to my work and we have no couches in my work and also have cameras and once again the driver was never here. I’m sick of wasting money trying to order food from this company and will most likely not use them again. I have multiple family members and friends who I’ve told about this app and I will also make sure to now tell them the bad experiences I’ve had so they no longer order from Door Dash either. Absolutely ridiculous.

- Love The Service, Hate The App

When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18

- Doordash issues

I finally was happy that doordash delivered to my home because it makes it so easy when your busy working. I got the doordash pass since I used it all the time. The past month it hasnt had any deliveries to my home which is weird since I used it a few times aweek. I had spoken to tech support and followed instructions but it wouldnt let me order still. I deleted the app, cleared everything, restarted my phone, etc. Over and over again. Called in for help multiple times and promised it would be fixed. Each person was useless because the only info they could give me was the same but no one actually tried to help. Also, had 2 people end conversation with me and i had to speak to someone else. Then, promised they would bring it to the higher up and someone would call me or touch bases but no one did. Called back to touch bases and was told dont worry in 2 days we would have a resolution. Which by this point its been a month. Still no help and no response. Its really disappointing when you have spent so much money with a company and you make sure you tip everyone. But when it comes to you getting help or good customer service, they are highly lacking. My app currently is still not working for my hone location and will have to close my account due to no help. They should have way better customer service and people you can properly communicate with. Francis with doordash hasn’t responded or resolved the issue.

- BEWARE of refunds!!!

I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash.

- Bad dasher.

Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.

- Deceptive Customer Service when requesting resolution for undelivered food

Major watch out on how DoorDash handles the situation when the Dasher never brings the food. This happened to me and I used their customer service team. The customer service team said sorry it looks like the dasher delivered it to the wrong address and asked if I just wanted her to process the order again so that it can be delivered. What she did not clarify was that she would not be refunding me for my original order, she was in fact charging me again for another order. I spent hours trying to get a refund, cancelled the 2nd order because I got suspicious that something was up when I looked at the app and it was not reflecting what they were telling me. They eventually told me I would get a full refund to my bank account for both orders and I double checked with them several times that this would not be a “door dash credit”...it’s been a couple weeks and no refund to my account, just door dash credit. I don’t want to go through the ordeal of customer service again so I’m forced to use up $66 in doordash credit now instead of getting the money back into my account. I’m hoping I don’t get a bad Dasher again, after I’ve used up my $66, not using DoorDash again. By the way I don’t think the Dasher delivered to the wrong address, I called the Dasher’s number immediately after the app said the food was delivered and it wasn’t...the Dasher rejected the call and ignored my text.

- Super pricey and a lot of issues

Their fees have increased so much it’s not worth it. Tried to order food from a restaurant and had the dasher call me to tell me the restaurant was no longer in business! The dasher was sent to an abandoned location! A good company would know that before allowing customers to order and sending their driver there. I used this service a lot while I couldn’t walk or drive (after surgery) and now that I can I’d rather save money and pick it up myself. So many times I’ve ordered and a meal is missing or wrong because it’s not checked before delivery. Trying to get refunded is difficult, usually they would credit the account instead of my credit card so I’m forced to order again to get my money in some form. Trying to place a complaint when something goes wrong is next to impossible. Also they would advertise a restaurant with no delivery fees and when you’d try to order it would always apply the delivery fee. The convenience of Door Dash is nice in theory but you pay two to three times as much as when you get it yourself. I’d love to help the dashers out with making money but I just can’t support this company with their ridiculous fees and what feels like hidden tactics.

- Not worth the aggravation

First time using this service was great, so I was happy to use again tonight. Sooo aggravated bc I had confirmed the driver had picked up the food I ordered for family dinner. Driver never delivered. An hour and a half ordeal when we expected the delivery to take 30-40 min. The app confirmed the food was picked up, but then no further progress seen on app to track driver. I thought maybe the app wasn’t working, and I also thought ok, give it a little extra time for driver to arrive. Then I texted her, no response. Called her twice, straight to voicemail. Gradual realization that our food was never coming & having to figure out a plan B for dinner for my family at 9 pm on a Sunday. Frustrating- and I had put down a 25% tip in advance😡😡 I cant believe the driver ghosted with our dinner in hand. Further BS with the time it then took to cancel the order- online chat help informed me I was number 65 on their list to help, so sat here staring at my phone until finally my turn- online help requiring me texting back and forth what the issue was, and after that someone finally called me. The person I spoke to was polite but sounded like she was reading off a script as fast as she could to tell me they could credit my account for a future order or refund my $, which willl take 7–10 days to process. Seems like when this service does work, it’s a great convenience. But definitely not worth playing the odds to see if I your driver is trustworthy or a thief.

- Maybe horrible service. I really had hope for this service

I was excited for this service and eager to use it. I knew 15 years ago that there was a market for this. However, I was completely disappointed the second one time I used them. I ordered from Wendy’s. I got a Dave’s double meal with fries and a coke. I also ordered a medium chocolate frosty. I was periodically checking the app to see how long untill the driver arrived, and when I saw he was 1 minute away, I went outside to meet and greet him. But for some reason, he showed up in his hands, with old a soda(a dr. Pepper I found out, instead of the coke that I ordered) and a frostee. Now, it doesn’t take a brain scientist to figure out if one leaves the restaurant with only a soda and a frostee, that maybe your missing a few things, just maybe. Who in their right mind would use door dash just to order only a soda and frostee. But no, this idiot is a few peanuts away from wearing a helmet. And then, I called customer support and sat on hold for 30 minutes! And while I was doing this, I went to help and started chatting with a “support specialist “ and of course got me nowhere. The first chat ended after the person said they would try to contact the driver. But after that, I said 10 things in chat and got no response. So I had to close everything out and started a new chat. And finally, customer service got on the phone, and big surprise guys, the person in in customer service couldn’t even speak English!

- 2 days for no reply from customer service

I got an automated message when I order from Jack-in-the-Box three minutes after I got the email telling me that there was free delivery if you were one of the first 1500 people. Why on earth did they send out that email if the store couldn’t handle the volume. Bait and switch. They also send me an email saying that I got a free delivery which did not apply to my account and a zero dollar credit which is an insult to of a macro that tells me I’m getting zero dollars. Horrible horrible horrible customer service. Any company not willing to have decent customer service doesn’t care about its customers. I’m switching back to any other delivery service or getting my own food. They have been a pain whatever we’ve had issues at work when we’ve used it I should’ve known better. Also: I got a call finally from door dash where I had 2 people explain to me my card was refunded from the initial order. I am not against outsourcing for basic customer service. However it was obvious that both agents did not understand what the problem was and this is why outsourced customer service is frustrating because of the cultural divides. Neither one of them understood the email I was sent in a meaningful way nor why I was frustrated with the experience of getting an email that said I have a zero dollar credit being added to my account. Wow. All I can say was that call has ended my relationship with DoorDash.

- NEVER USING AGAIN

Before the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!

- Great, but price/menu differences and need cash option.

The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries.

- Could be worse, could definitely be better...

I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.

- Worst date night ever thanks to this app

Decided to have a cozy night in with my husband. We thought we would try this app for a change and order in some local Thai. The initial email upon ordering was 52 minutes. At first I thought the app was quite cool how it had a timeline and capability to contact the delivery person. After about an hour of the app saying the driver was at the restaurant, I tried contacting him and the number didn’t work. The app kept extending the amount of time it was taking to get to my house. Mind you, the restaurant was only about 10 minutes from our house. Finally I tried calling the restaurant but it was closed at this point. So I used the app to contact customer support. They said they would cancel the order and refund the cost. They blamed the driver for being unprofessional. After a few minutes my credit card was charged a second time for the same amount instead of getting a refund. I was unable to contact customer support on the app anymore because there was no order history. So I had to search a phone number to contact them to resolve my credit card issue. They said the only resolution was to send them a screen shot of my credit card statement before I could be refunded the double charge. So I am starving, date night ruined, charged $49 twice for no food. Don’t use this app. Next time I will hold off on drinking a glass of wine and drive to the Thai place myself. Worst experience with an app EVER.

- Worst company ever

I never take the time to write reviews on here, but this deserves noting. The other night we ordered a pizza. It said it would take 47 minutes maximum. It went down to 25 minutes and the dasher was waiting on it. Then suddenly it went up to 57 minutes for no reason. I tried texting the driver but they had texts blocked. By now it had been an hour and a half since ordering it. It was “on its way” when I got a call from door dash customer service telling me that the dasher canceled my order because “it was already late and cold.” 1) how does that help anything? 2) did they open and check it was cold? 3) it’s pizza. We could’ve heated it up. Instead we were left with an order we didn’t ask to be canceled and no food. Then the customer service rep said he could give me a refund and $5 voucher (after I asked). I never got the voucher AND when I reached out, another rep said they could not give me a voucher based off my situation. So basically the driver got my pizza for free and we had no food, and it looks like *i* asked for it to be canceled, which I didn’t. SUPER shady. But i decided to try one more time. The next day a driver said he couldn’t find parking for us and to call them. So I did and immediately went downstairs. He had already taken off! Maybe make it so your drivers don’t want to steal your food from customers. Absolutely ridiculous company with horrible Customer service and policies. Don’t waste your time.

- Tech Problems, False Arrival Times, No Support

I ordered, door dash told me the delivery time, I paid. I received notification that the delivery had been picked up and was in transit to my house. Then 15 minutes later I looked at the app and the arrival time had changed to 80 minutes away, with a new driver... okay. Weird? Contacted the driver he had no idea what was going on. I thought maybe it was a glitch. Then I talked to the driver and he / she texted and said they were on their way to pick up the item. Another twenty minutes went by, I checked the app again and AGAIN there was a new driver, new delivery time. Another 80 minutes away. Contacted the driver, he said he just got the order a minute ago and was a new person. I’ve tried to get ahold of support but it’s impossible they have no phone number and just a bunch of FAQ pages. I typically use postmates, which now I’m realizing is much better this is super annoying. It’s been over an hour since I originally ordered and I have no idea whether this item is actually on the way, but the restaurant said it’s ready so I assume it will arrive cold or spoiled. Definitely the last time I’m using this app. Update: finally got on live chat with a representative of doordash. They confirmed that my food had been sitting out at the restaurant for over an hour, refused to have the restaurant remake the order and asked me to cancel the order and then REORDER. Absolutely ridiculous. Postmates is so much better.

- Cancelled my order over an hour of waiting

So I downloaded the app and browsed for food but didn’t actually order anything a while back. About a week later I get a email saying that I could get $10 off my first order plus free delivery. So I tonight I thought I would order something because I have like no food in my kitchen and I don’t own a car. I ordered some wings at around 11:45pm, the restaurant stops taking orders at midnight and they close at 1am and it states that it’ll be delivered within about 50-60 minutes. Which I was perfectly fine with. So it’s almost at the time when it states my food should be here when I get a text stating that my delivery person was still on their way to the restaurant and that it’ll be about another 20-25 minutes. I’m ok with waiting but I know for a fact that the restaurant I order from closes at 1am and this guy is cutting it close. Around 1:30am I get a call from a unknown 800 number stating that my order is being cancelled because the restaurant is closed. No duh. They closed at 1am and my delivery person apparently just got to the restaurant to pick up my meal when it stated it would be delivered before the restaurant closed. I understand that it was later at night but I ordered over an hour before they closed and it took them almost 2 hours for the guy to get to the restaurant. So now I’m angry, hungry, and it’s already so late that nothing else in my area is open anymore for me to order from.

- Needs more drivers in my area

I’ve been waiting two hours to get my second order after my first order came incorrectly missing a major item and I received a credit for it. This is not the fault of the driver at all. Now a small order five minutes away at a local Wendy’s is taking over two hours and the app has changed the driver and expected time on me four times. I think it’s a great idea it has great restaurants I’ve had good experiences but today is so bad I really doubt I will ever order from them in this area again unless they beef up the driver staffing starting immediately. Adding to my original review I found out that the DoorDash credit cards haven’t been working at some of the merchants which is why there was over half an hour or more delay today and it seems really unfair to make the drivers lose this business and potential really good customers because of your financial issues door Dash you need to straighten that out with your credit card company once you take the money from us it should be available on your card to pay for our orders. Finally - my second order was wrong too got a partial credit threw out food no dinner. Bummed. Would welcome a response from DoorDash.

- Update: Pathetic

***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!

- Annoyed

I am a person who likes putting my order over the phone that way to say exactly what you want and there’s no mistakes. Any how since we are almost forced to order by app I’ve given this app a chance. First off it is a little confusing since you ask for an item for example egg and cheese on a roll then when you choose that it gives you option of how you want the eggs and the you need to choose the other item like cheese which it’s already in the title of the item but it charges you extra I didn’t know if it meant extra or if I’m just choosing every item that composes the roll. Any how one of my biggest complaints is why do I have to pay for delivery when I mostly order $20+ never less they should have a range when you don’t have to pay for delivery super annoying and it’s not only this app it’s UBER eats as well and I haven’t used other apps but it simply don’t make any sense that’s something else I didn’t get charged for bu ordering in the phone specially since we Tip as well which bring me to my main complaint on this app...why am I getting charged tip before receiving my order?tip is based on service and that for me is a deal breaker . This was my first and last time I do not agree at all on tips before service.

- They canceled our order and now telling us a WEEK get a refund!!

What a scam! Stay away! My wife and I ordered through here a few times and it was pretty good. However, today after waiting over an hour for food that was supposed to be delivered in 20 mins or less “our dasher cancelled our order” and we were not told why. Now this wouldn’t be a super big deal, as I understand things happen, but when I called DoorDash to complain and ask for a refund I was told it will take FIVE to SEVEN business days for us to receive our money back. No app credit, no resending our order. This is total BS! I will never use this app again. We held up our end of the bargain by using the app and paying. DoorDash broke their trust by canceling and not honoring what we paid for. What if that was all the money I had? I’m sure there are folks out there living on a budget or check to check who would go hungry if something like this happened to them. Not only did they tell me 5-7 days for a refund, but the person I spoke to on the phone treated me like this was my fault. No way I’ll ever use them again because now it would be like rolling the dice to see if I would either receive my food or get ripped off. Horrible business practices and even worse customer service. I’m not letting this one go, no. It’s a matter of principle now. I’ll be calling the BBB, Apple Pay Support and also whoever is on the board of DoorDash. You can’t do this to people!

- Restaurant’s point of view- Creepy couriers

I am a worker at a restaurant on the West Coast. Our restaurant has absolutely no affiliation with Door Dash yet we are constantly plagued by calls from Door dash trying to place orders for pickup. We are a small mom and pop shop that is always incredibly busy, so we don’t do preorders unless they are a catering order. So after being harassed over the phone by door dash drivers begging us to make an exception “this one time,” they still show up to pick up orders that don’t exist for items that we don’t have and are irritated at us that they have to contact their customers to fix the issue. And just now we had a courier come in and aggressively sexually harass the young girl I was working with with unsettling pick up lines. With Caviar and postmates we, the restaurant, know the name of the courier and are able to report them for any inappropriate behavior or rudeness. Since door dash operates under the table and without the restaurant’s consent, we have no idea who this guy was and wouldn’t even know how to specify who he was for a report. I would sure like to know a delivery app that was sending people to my house wasn’t sending creepy men who hit on young girls. We have told DoorDash multiple times to take us off their app and we still have couriers showing up. TLDR: Door dash operates without restaurants’ consent and therefore often has incorrect menus and no way for a restaurant to report a courier’s inappropriate behavior

- Wrong orders constantly and terrible customer service

I got two wrong orders within 2 days. The first day I ordered from Starbucks and received wrong items and one of my drinks was only half full. Was told I would receive a full refund, and did receive it. So I was pleased with the customer service at that point and decided to order food the next day. Got a call from the driver to clarify what I ordered, which was steak fajitas, and chicken enchiladas. Received my order and I got chicken fajitas and chicken enchiladas. The chicken fajitas were gross and I couldn’t eat them so I contacted customer service and explained that this was the second time in two days that I received an incorrect order and that I couldn’t eat the chicken fajitas because they were gross. Was told that day I would again receive a full refund, however a few days later and I still hadn’t received a refund so I decided to contact them again to see what was going on. I explained the situation and this time was told I could only receive $10 door dash credit because it was not the same day that the order was received. I explained to them that I had already been told I would receive a full refund and I had a screen shot of the conversation so I’m not accepting that. After arguing for about 30 minutes and asking to speak to a manager (which he kept ignoring) I finally told them I will not be ordering from them again, and since then I have deleted the app.

- Great App! Needs Tweeking

I love that I can order my food and have it brought to me, when on any other occasion, I would have to drive to get food. But the drivers need to have more strict consequences when they don’t deliver correctly. I’ve ordered from Taco Bell 4 different times now. There was only one instance where my dasher didn’t do what she was being payed to do. She came with my food before I got the notification that she had picked it up. Then when she got in her car I was spammed with notifications in the order that they should have come (Your dasher has picked up your order and is on the way, your dasher is approaching, and your food has been delivered.). The next problem I had is with scheduling. For all of my orders I made, I was at work, busy. I had scheduled the orders for 5p and the dasher came an hour early. The Taco Bell immediately started to make my order and I got my food within 10 minutes of me placing the order. Which was at 3:50p or so. The food came perfect. I had what I ordered exactly. The only thing that I would like to see is improvements to he scheduling option so that it better fits the needs of the customers. Also for drivers PLEASE make sure to mark when you’ve done the actions (picked up, approaching, etc). Other than that, great app!

- Y’all...

I always use this app since my transportation is walking! Once it gets late this is my only option when restaurant lobbies close and I’m off work at that time. Recently all of my orders keep getting cancelled which is the fault of all the local restaurants not DoorDash but here is why it’s a 2 star rating. So, recently, I order dinner and it sends to the business, they confirmed it and the dasher goes to pick up the food. They get there and have to call me and tell me my order was cancelled because all the employees walked out so they can’t prepare my food. I’m told to cancel the order myself and that I would be refunded. Thank god I was and I was refunded instantly after the incident and was able to order from a different place that night. So weeks later I order again from the place and I figured they must have figured it out because it’s open and on door dash again so I order. SAME THING HAPPENS... same story about employees walking out and everything... so I cancelled my order but the refund never came so I just ordered again from somewhere else and spent more money. I waited and a refund never came so I called customer service and she told me only doordash credits to reorder ... but I already spent the diner money so I want a refund like last time and they are saying now it takes a week for a refund.

- Scammers

Twice this company has charged me for 2 times on 1 order simply because the restaurant was missing a less than a 2$ item so they feel they have the authority to make a separate order and charge you without contacting you to confirm if that’s ok or not cause obviously who would want to be charged 60$ for a 25$ food order and they have the nerve to say that I initially never got charged but the funds were simply a hold!! I’ll use Grubhub for now on at least they have a wider selection cause they will drive farther than DoorDash with their pathetic 3 mile limit who wants to pay twice the amount for a order they can really just drive to in far less time it takes to wait to get a order that’s cold and god forbid not tainted with by the driver or something once it took a driver over a hour after picking up the food to finally deliver a inedible order this company are hacks they have menu items from a restaurant that is completely different from what is listed and the service from customer care to the drivers are incompetent untrustworthy individuals who should have no rights to access of other peoples bank accounts but don’t take my word until they do similar illegal acts to you cause I know I wouldn’t take my advice seriously if I read this and haven’t had a negative experience using this service but if you do just use Grubhub heck even post mates will never fraudulent take funding by making unauthorized charges🤬👎🖕

- Customer service can always ruin it!

I have been ordering through doordash for 2 years now! Never have had any problems until yesterday! I order a pizza that was nothing complicated and nothing that could truly mess this up. The driver showed up and showed up with breadsticks and chicken strips. I’m sorry what?!? I told the doordash driver that this wasn’t my order and he was on his phone texting support or something. He tells me because he had hit complete order he can’t do anything about it. He was texting some lady named Christine and she told him “it’s not his fault, he didn’t do anything wrong.” I explained to the man this was his fault because he should of checked the order and all he told me was he didn’t speak English. I then called the number he gave me and by then i was so upset. The lady Christine on the phone was not helpful! Yes she reorder my pizza but had to wait another hour. I asked her that i wanted a refund and still want my pizza and she told her she wouldn’t do that and by that point i was getting even more angry! She kept telling me i was being recorded... for customer service Christine you really are doing a good job... NOT! She told me her supervisor would call me and asked her if i could speak them now and she told me no because they were busy. I never got the credit and the lady on the phone was not helpful. I will be deleting this app and go to Postmates. I will never recommend Doordash and i think you should do the same!

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- No troubles so far 😌

Thanks for the awesome deals you’ve been giving. Have only ordered twice but both times have been breezy, quick and complete. Keep up the good work 👍 nice to have options besides uber and menulog as not all restaurants are listed across platforms. Any bad experiences with any of said platforms for ordering I’ve had, I.e. missing items, lateness etc. have been the restaurants fault. But of a grey area when the restaurant should pick up the slack but the delivery company has to front the complaints. This is where refunds and compensation gets messy. But again, no complaints so far with the dash ☺️

- Do not use this service!!!

I ordered a meal for delivery and after 1:30 I decided to ask why it kept being delayed. I was then advised the restaurant was closed by the delivery driver. When I contacted door dash I was told the restaurant closed. I was not offered an apology and then advised I was not charged. I was made to provide a screen shot of my transaction to prove I was charged. They then advised they would refund me the wrong amount for a completely irrelevant transaction which also appeared on the screen shot I sent them. I advised they were incorrect and they eventually figured it out. They then said I would get an email approving my refund. I never got the email or a refund. This is not the only issue I have had with door dash. There help service is appalling. If you use this app I hope you don’t have any issues because if you do have an issue they will not help you. I will be contacting consumer affairs about other issues I’ve had with the app as I have been charged incorrectly and they refused to help me with this advising it is not their transaction despite my bank advising it is them as well as the transaction having the exact seem details as the other door dash transactions. Im really angry and quite upset that they have not helped me with a genuine problem that was their fault. I asked to speak with a manager a dozen times and advised a manager would call me which they never did. I’ve even sent emails with no response. Absolutely disgusting service.

- Absolutely Awful

I have gotten three orders from Doordash, all from the same restaurant and all within two weeks. The first order was completely wrong- why should I spend extra money to not even receive the order i customised? The next order was over an hour late and when I looked at the map I saw my dasher was heading in the complete wrong direction and staying in random areas for no reason for up to ten minutes at a time. I got compensated for this by Doordash support who gave my a $5 voucher that would be available for up to two weeks after receiving it however when i went to use it a day after receiving it it said it was no longer available. I tried to contact support about this, waiting over ten minutes to be able to chat to customer support (despite the website saying support is available to chat in under three minutes) only for the person i was chatting with to end the conversation whilst i was writing down my problem. My third and what will be my final order from Doordash, the driver is continuing to travel further and further west from the restaurant when i live north of it, thus making this order over an hour late. I have tried to contact them yet they are still heading away from my home. Not to mention compared to other food apps, such as deliveroo and menulog, the delivery time, fees, and order minimums are much worse. I will stick to menulog.

- WORST DELIVERY SERVICE EVER

I have tried all of the delivery services and I’ve had some poor experiences from a number, however nothing could quite top this experience I had with Door Dash last night. I’m sure we have all been there after a long day of work you get home, am starving and don’t even care what you decide on you just want something delivered ASAP. Well I ordered a pizza last night for dinner, it said it should take around 20-30 mins. After probably 25 mins I get a call from someone from door dash saying that my order needs to be cancelled as the restaurant is closed. I asked “well why am I only being told this now? How did the restaurant accept my order 25 minutes ago if they were closed?” The woman on the phone replied “I don’t know, I just need to cancel this order.” Fuming at the thought of having to WAIT ANOTHER HALF AN HOUR FOR FOOD, I responded “well what about me, the customer? Do you care about the customer or do you just care about cancelling my order?” And the line went dead. Ubereats have pretty poor customer service but I’d pick them any day over this pathetic excuse of a company.

- Would not recommend

I ordered a meal from McDonald’s about 15min before their closing time (I usually don’t order this late to a place’s closing time but my friend had yet to eat anything so I was going to order some food for them). The order was accepted and I was told it would take up to roughly 40min which is fine. I waited roughly 10min before changing my mind and wanting to cancel the order out of fear that it was too close to closing time for them only for DoorDash to tell me that they would not refund me because the restaurant had already accepted and started making my order, so I thought oh well, it should be fine then. 20 more minutes go by of us waiting and the order was suddenly cancelled??? Why accept the order in the first place only to cancel it so late afterwards!? We couldn’t even order from any other place by then either as by the time 30min had passed every other available place was only 5min from closing and we didn’t want to risk waiting another half hour for another cancellation. Terrible customer service, never using this app again

- Worst app ever, do not download

This service is horrible, the customer service is horrible and so are the drivers. I ordered from them and not only was it late and I had ordered from the 30mins or $30 return part but aswell my special instructions said that I would not be able to leave my building therefore they need to come up. So this driver instead argued with me and was hostile, waited downstairs for 20 mins already as the food was another 20 minutes late after 30 minutes, as he then proceeded to call me and abuse me as too why I couldn’t leave my building to meet him? I waited 10 minutes too get a hold of customer service for them too say they will fix it and hang up. I got another hostile call from driver saying he left the place and left the food outside infront of building. The customer service did not as they said it is at location, regards the irony that there company is called door-dash. I had to ask a co-worker to go downstairs when they went down and checked everywhere the food was not there. Worst service, DO NOT USE! Better using ubereats or Menulog.

- Do not recommend

My first 2 orders were great, low cost due to promotions and arrived quickly. My third order was cancelled after being confirmed, paid for and waiting the 25 minutes for it to be prepared. I tried to order something different from the restaurant thinking it was an error and the exact same thing happened again. I was refunded but by this time everything was closing. Next order was unconfirmed but paid for, for more than an hour before support cancelled it after I had to contact them asking what was going on. Decided to give it one more shot tonight and yet again, half an hour of no confirmation but PAID FOR, support advised me to wait 10 minutes, nothing, messaged then again and they left the chat before eventually cancelling my ordering and ignoring my feedback on the disappointing service. Waste of time.

- Stick with Uber Eats

This is the first app I’ve ever reviewed, and if I could give it 0 stars, I would. I’ve tried DoorDash twice over the last three weeks, and both times my experience has been terrible. First time I waited almost an hour and a half for my food, from a store less than 10 minutes away. The food never arrived and my order was just cancelled. No explanation, no phone call, nothing. I received a refund and a $10 voucher for my inconvenience. Second time I ordered my food and was told after about 15 minutes that it had been picked up. Then my delivery driver went 15 minutes in the wrong direction to deliver someone else’s food, then drive the 30 minutes back to my place. I had waited well over an hour for my food by this point. Obviously the food was cold and inedible. Total waste of money. My advice would be to stick with Uber Eats. DoorDash is not worth the hassle.

- Generally good, not great when you need support

I’ve been a DoorDash user for a while now and whilst generally good where orders don’t have issues, customer support is quite poor for orders you need support on. I had an order cancelled (which I didn’t initiate) and got an email saying it was cancelled per my request. On following up through the apps help chat function, the agent advised the dasher had to cancel due to an emergency. Before I could respond and provide feedback to incorporate actual cancellation reasons on the email that’s sent, the agent closed the chat window within 3 minutes of no response stating because he hasn’t heard back from me in a while. Is 3 minutes a while? I would think you’d wait at least 5 mins before closing a help/support issue.

- Terrible Customer Service

I ordered through the same McDonalds (because the kids usually want Maccas) using Door Dash and every time I have there is always something wrong with the order. Door Dash only allow you to get refunds/credits for so many orders before they won’t let you which is fine when it’s 1 thing that’s wrong but the last time it was the whole order and their customer service will cut you off when trying to dispute it, I even went to the Maccas I made the order through and the manager called on my behalf and explained my whole order was wrong and they didn’t care. I have been calling since then to talk to a supervisor and I am always advised that someone will return my call... it has now been a week and half and still no one has called me. I will no longer be using Door Dash after all of this as they don’t seem to care.

- ScamDash - Please take the time to read

Do not, for the love of God, buy through DoorDash. So many of their reviews are fake, because most people I know in person have experienced the same thing. I’ve been scammed $33. I ordered my food and 20 minutes in, my order got cancelled by the store, BUT I called up the store and they told me that they didn’t cancel and that our food was ready. 5 minutes later, we walked over to the store and they told us that they had not received the payment from DoorDash? I received an email from DoorDash that same day and they told me I would be refunded in 5-7 business and it’s been more than that and I still have not been refunded. They have not been helpful in refunding me and continuously told me to go the bank, but the bank told me that I have NOT been refunded? So where’s the truth, DoorDash? Stop scamming and give us our money back.

- AVOID - Horrid customer service if something goes wrong

After a few inconsistent deliveries (food wa good just delivery issues), I complained when one topped them all. After the driver collected the meal, they drove to a point in the opposite direction and sat there for 20mins. I didn’t get any delivery until over 45mins after the food was collected (10mins away). Customer service told me it was normal and fine because drivers had insulated bags so food would still be warm. No surprises, it was stone cold. They didn’t care about the quality of the delivery (meaning that there clearly was something wrong) or the fact the driver was ignoring my messages. After pressing for a refund, and them initially trying to not provide one, followed by trying to get me to take a credit, they provided a refund, and abruptly ended chat. Similar experience when I deactivated the account.

- Happy

Have done my 3rd order through DoorDash now, have been very happy as it’s been quick, and I get more updates then I would with Uber East or Deliveroo...came on here to review and saw there was a lot of bad ones...I guess I haven’t had any issues yet so I haven’t dealt with customer service but so far am really happy and surprised with the amount of drivers that use the app because they pick up the order so quick. Not like an experience I had with menu log waiting ages for a driver to commit!! Not as many options restaurant wise as other apps yet too.

- Would give it 0 stars if i could

My first order with them was excellent but the second time was absolutely terrible. I ordered something at 10:40am and it got here over an hour later even though the restaurant is less than 10 minutes away. 3 different drivers accepted and then unassigned themselves to my order which made my food stone cold. I had to contact two different people which only told me to “text the driver yourself” and then ended the chat. There is no possible way to get a refund either. AND DONT GET ME STARTED ABOUT PAYMENT! DoorDash made me scan my card beofre I purchased my food (which i did) and Alamos instantly I get a call from my bank telling me that my card information was stolen (from DoorDash) so now not only am I down $45 from terrible service, but my card has been blocked and flagged. Worst experience I’ve ever had.

- Never ever again

This was my second time ordering off of this app after I had deleted it the first time for bad service, I decided to try it again. After ordering from a LOCAL restaurant I was told the wait was 40 minutes and after waiting the 40 minutes it had increase by another half an hour. Once my driver was seen on the map picking up my food from the restaurant and driving to my house my map suddenly disappeared and I couldn’t find my order in the order list. I had assumed they cancelled the order and would refund me my money. After contacting DoorDash they told me that it was ME who cancelled the order (I had not even touched my phone after I ordered) and they cannot refund me anything or even offer a credit. Such a scamming company I will only use UberEats from now on.

- Great

I’m really thankful for this app. I use ubereats and menulog a lot, but they have their issues and are usually very expensive. This app gives you 1 month free delivery. I just had my first order and it was great. Interface was simple. I could track on a map where my rider was and he was quick and friendly. I’ll definitely be using it again. These apps are great for me as I live in the city where I can’t use my car. And during the hot days I can’t walk long distances due to medical issues, so I can use apps like this which help me a lot. 10/10 so far

- Would leave -5 stars if possible

My first order was good with Door Dash however I will be never using them again. I sent my friend a sms link to get $10 store credit. We ordered food using this account after activating it and the credit was never given to me. After talking to the customer service team I was extremely disappointed. They were extremely rude and were no help at all ending the conversation halfway through.

- Used twice. Both times with errors

Used the app twice. Both times the food never arrived. The 1st time i was told id be given a store credit not a refund. I tried arguing it but eventually gave up. 2nd time I was silly enough to try it again. App wasnt working. The maps dont show the true location of the “dasher” delivery person. The food never arrived. I waited almost an hour for a 10 min delivery from McDonalds before i gave up. I tried to get a refund through the app chat. Was hung up on twice and eventually told a superviser would contact me. They never did. No refund for either order. $40 out of pocket. Terrible customee service. App wont let you use paypal which is there way to make it harder for you to get your money back. Do NOT ever use this app! Absolute scam artists!!! Stick to ubereats!!!

- It’s a con job

Hi how can you tell me my order was 3 minutes away then say I canceled I never did when the driver try to phone me it was international number +65 I couldn’t phone back yet you still take money I told you in comments about my situation but you ignore & do nothing honestly I think you are a Scam you shouldn’t do this to people in contacting Ombudsman to find out who you are not very happy just tell me one thing why do all the cooking & not deliver so bad people never I use you again & when will my money come back I will keep checking now I go elsewhere & you say recommend sorry bad customer service

- A business’ worst nightmare

If you are business, beware of DoorDash. They will put your restaurant on their app without your permission. They will mark up your food prices and you will see none of it. If you ask to take it off their app they will refuse. A customer will place an order through their app, they will call the restaurant as if they were the customer so the restaurant don’t know that is DoorDash and then demand fees to be paid. They will take 100% of any tips they get and they take about 60% of the food earnings. They are disgusting. Avoid using them if you can. If they have put your restaurant on their app without your permission, I suggest you try to report them. Do NOT use. If you are a customer, please do not support them. They are money hungry and immoral.

- Banned as “fraud” because I bought a burrito

I had a couple of great orders off this app. Good visuals and great UI. One day I attempted to buy a burrito, it got flagged as “fraud check” and then after a couple of days their chat team unlocked my account saying it was a mistake. I tried another day to buy a burrito again and the same thing happened. Frustrated I asked the chat again, except this time after 3 days they told me I had broken their terms and conditions and my account has been deactivated. When I asked for a reason why their staff simply told me that details cannot be give to me and linked their terms and conditions. They haven’t responded since and have given no assurance that my details are actually safe. Moral: don’t buy burritos, you get banned.

- Never received the food!!!!!!!! And happened 2nd time

I did order the food and it’s not been deliver to my place then I got the email from doordash and it is a photo that dasher left the food at the front door but it was wrong house!!!!! Then I decided to contact customer support(agent) about this and they said I will not receive any refund because food already been delivered!!! Seriously I was told them that the food was delivered wrong house and it was 2nd time(1st time I got re-order the food from the customer support( agent) ) but they still not give me any refund or re order for me!! Then I told them that I want to talk with Manager but I still not get contact by manager!!. SOMETIMES THE PHOTO DOESN’T APPROVE THAT THE DASHER DELIVERED THE RIGHT HOUSE!!!! CHECK THE NUMBER AT THE DOOR IT NOT THE HARD!!!!. Very disappointed!!!!

- First time to order, terrible experience

First of all, the cost of delivery is more than other apps such as uber eats. But I thought to try it as I get 20% off the first order. We order KFC and most of the meal is missing. We got one item out of the 5 items we ordered. It also took about 40 mins to arrive when it kept saying 12-16 mins. I report this issue in their app. We got credited for the items that were missing. But now I have to order again to get that money back. I don’t want to order with this app again! So, my suggestion for others, don’t use this app. So thoroughly disappointed in this. In the end, we waited ages for one overpriced item (because of delivery cost too)... and now they’ve got our money in their system.

- Waited for an hour until they said canceled

I was told I’d have delivery in 30 min, after an hour of waiting I get an email saying it was canceled and by this time everything was shut. I will NEVER order again.... not to mention there is NO customer service tab, how am I supposed to fix an issue? I’m not? Great.... get your act together or dissapear... no one needs an unreliable and unrepeatable service. I called the restaurant and they said they couldn’t receive door dash orders. I then called door dash and they were no help to resolve the issue. They said it wasn’t their fault..... I’m using your app, you need to take responsibility otherwise we turn to other brands that offer the same thing for cheaper and who actually contact us back

- Would give zero if I could

I have been using door dash since covid happened. It was a great service, well I thought it was. Currently in Melbourne lockdown that we can’t travel 5km outside of our home and curfew in place. I had dropped my partner at the hospital after a long wait a doctors that I needed to take him ASAP. Order was confirmed order was picked up, 10 minutes after my order was picked up, was cancelled no explanation “we’ve provided a refund” try contacting support , the “bot” which I can only assume was a bot didn’t explain anything and just ended the chat. So I won’t be using this service anymore and recommend others don’t as there are other providers who are much more reliable and the customer service Is better.

- Took payment - no delivery

Very disappointing- would never use again. Placed order through app. Payment taken straight away from my account. App showed restaurant cooking, 10m later the app showed it in delivery on map. However, the vehicle didn’t move on the map for about 10m. Next time I checked the app, the order had disappeared and It prompted me that my order had been cancelled. Received an email saying that Dasher weren’t able to fulfil order and a refund would be made in 5-7 bus days. Rang restaurant who transferred me to a recorded message asking me to contact them through app. Rang restaurant again who said that the order was on their screen for 5min then disappeared. It sounds like a scam to me, I’d be very surprised to see a refund. North Rocks, Sydney.

- Australia beware

If your an Australian customer you will get 0 help all contact via email. Driver went home with our red rooster order the app didn’t let us call him or message him for approx 45min, I ended up calling the restaurant which gave me the toll free number you can call. Finally got through to the driver who gave us 3 different stories (he never picked the order up, he had the order but no address, and he is on his way). In the end, the second I got through to customer service driver knocked on the door approx 2 hours later I sent back that cold chicken, go through Menulog at least you get through straight away, oh by the if you press the emergency option it tells you to dial 911, that how highly they rate Australians!

- Unreliable delivery time, 1.5 hours late then promised

I’ll give 0 star if I can. My first time to order food using this app & will be my last time. I was ordering food as farewell surprised gift for my colleague. It only takes 16 minutes from the restaurant to destination. An hour later the restaurant called me to inform that the driver didn’t show up & they have to called door dash to chase them up. It took 3 times to change driver to pick up the food. Requested to slice at 11:15 am but delivered at 1:45 pm. All surprise plans ruined. Door dash send email to apologise with $5 discount for the next delivery but when I click it shows promotion offer is over. It means it’s a joke to give $5 discount. Avoid to use door dash & better use other delivery company.

- Operation is a mess

I have been using an iPhone for 8 years, any wrote a negative review, this is the first time I’m bothered to write one. So now you have an idea of how bad this app is, surprised it has such an high rating (it’s prob fake). I have been using this app for about 2 months, every time the delivery is late by a lot. But it’s ok, I don’t mind waiting for a bit longer sometimes. So what got me so angry is that I ordered 2 big size meal, doordash delivered a small size meal which is also different than anything I ordered. After contacting support, took me about 1 hour waiting and chatting, they promised me a full refund, 14 days later, they still charged me the full price on my credit card. What a waste of time, delete this app straight the way.

- An hour and a half to travel 500m. Useless info

Was having a few drinks so couldn’t drive. Ordered a pizza from less than a km away (yes I could have walked and should have). App said less than 20 minutes, but it took over an hour and a half. Got a cold soggy pizza that had been sitting in the shop for over an hour, and I knew this as after an hour and a half I called the restaurant to see what the deal was and said they they made it straight away, but driver hadn’t picked it up. Do not use if you are in the Sydney suburbs, as they say will deliver in less than 30 but not enough drivers yet. App didn’t update with info. Terrible. Should have walked, but didn’t want to wake up our baby and miss the graham norton show.

- Teething problems

Somehow my suburb is included in a trial delivery area. Had 2 deliveries this week. First driver didn't know how to use intercom and kept on ringing me for instructions. He apologised and said it was his first day but requested 5 star rating? Today is Saturday, delivery took 1 hr. Order was from $30 in 30 minutes promotion, so I'm expecting a refund. My poor diabetic husband had his order cancelled after 1 hr wait. This is totally unacceptable. This restaurant should be excluded from the service. His order was also from $30 in 30. He was also offered $10 credit. Doesn't really compensate for what happened.

- Waste of Money and time

Last night i ordered from one restaurant and after waiting for almost 1.30 hr i talked to support like what is my order status and they told me dasher is marked restaurant is closed. Wow i was surprised. in the app it was showing me your order will arrive in 10-15 mins. I was so angry on them they just said you will get your money back in 3 days i told them there is guest in my house and i don't have any money left in my account to order from another restaurant so please i don't want refund just issue me Doordash credit so atleast i can order from another restaurant and that agent told me i cannot help you in this sorry and ended chat. Such a horrible experience to me. Waste of time and money.

- Would be good if maybe they had delivery dashers

So would be fine if maybe they actually had enough dashers to cover the areas. We had gotten the baby to sleep and could not leave so we decide to order. We then check the status since it was taking a while and no dasher was available so we had to cancel the order. Funniest thing is they asked if we wanted a refund or credit - umm a credit with an app that just wasted our night and probably screwed over the restaurant too? Yeah that’s a big nope. I’m deleting the app. I’ve never had that happen with any other delivery apps where there’s no one to deliver food. That’s the whole point otherwise you’d just order direct from the restaurant.

- Better than Uber Eats and others

First of all, that’s finally a delivery app that goes as far as 7 kilometres away. In my Uber Eats (“famous delivery app“) there’s almost no restaurant, only the ones that are within 2kms! This app has got way more restaurants (because they go further away) than other apps like Uber Eats and Deliveroo and cheaper deliveries. Delivery fees are like $3.5 for 7km in Doordash VS $7,5 for 2km with Uber Eats... Doordash is better than Menulog in comparison. And Menulog is better than Uber Eats and Deliveroo.

- Better go somewhere else

Couple of days back I placed an order for the first time. The order was accepted but could not get anyone to deliver it. So, after waiting for 90 minutes, and talking to someone on online chat I gave up and used Uber. Now I tried using it again. This time it’s not even accepting my order and the error message I am getting is ‘oops’, what does that even mean. After calling their customer service line twice and both of them sending me a trouble shooting guide for a card number, even after explaining to both the agents that I am using Apple Pay not a card number, I am currently getting nowhere and hungry. I think it’s best to stick services that may actually work.

- Do not recommend

Order was placed, app said that it would take 20 mins to be delivered. Had waited 40 mins and checked the app again, said the restaurant was still preparing my order and it would take 1 min to arrive, which I assumed was just a problem on the app, surely my order would arrive soon. Checked again 15 mins later, driver had changed and I would have to wait another 40 mins for the new driver to go to the restaurant and pick up my order. There was no way to cancel the order, which I would have done at this point. My order ended up being delivered to the wrong house and there was no way to contact the driver. Complete waste of money and time.

- Awful scam, do not use this app!!

I was lead into using the app with the offer of free delivery, I placed an order with a local restaurant to only have it instantly cancelled but the money for the order was still taken from my account! and I haven’t received any refund!!! I was notified of the cancellation through a text which said I’d receive a refund which I haven’t received nor have I had any credit added on the app! DoorDash even hasn’t replied to the text I sent back to their number. The app also doesn’t provide any contact number for support which is suspicious, I had to search online to find a customer support number which when I called found out it is disconnected! This is making me suspicious that DoorDash is a large scam and I now worry for the card details I provided in the app! I will be reporting this app, I sincerely hope that this app is not designed as a scam, but if it is not then DoorDash needs to drastically improve their app and customer service, this is appalling that I can have money taken from me like this!

- Scam “Card details are not safe“

This company is a big scam block my account by saying your account is using on 5 devices, i ask them to find out how is is possible as i have only 1 phone even including my housemates we have 4phones , they have mentioned you cards also attached with 5 accounts .Rather than find out loop whole in their system the block my account . Not recommended at all.

- Paying took about 10 attempts

App seems largely okay but almost abandoned because at times (particularly with the cart) it was slow to load (not the network as other apps okay) and when I went to pay I had to transfer money so first decline was fair. Transferred money and it kept declining, I kept trying - you see where this is going. I went back a few steps to ‘refresh’ and still kept declining. After about the 10th attempt (when I was about to abandon) payment went through. To be fair, I assume I got unlucky but not a great first experience

- Personal Identity Data misused by DoorDash. Deleted

Experienced misuse of my identity data. There is clearly a problem in the logic within their app programming when one signs in with an Apple ID and on another occasion signs in with another method such as Facebook or Google account (all are offered on their app as legitimate ways to sign in), as the programming identifies you as 2 users fraudulently using the same card. Staff on 3 different calls acknowledged the issue but the“support team” and “appeals team” refuse to correct the issue, repeatedly accusing me of acting fraudulently by using 2 accounts, even though the 2nd email address is clearly an ApplePay email address auto generated from ApplePay. I Tried the support team, tried the banned customer appeals team, and even tried the CEO who didn’t respond when I advised him of the potential data glitch, but when I call, their frontline people can see the issue as clear as day but are disempowered to do anything about it. Protect your data and your reputation and use anybody else.

- Good app but very poor customer service

Paid $41 for a meal that got cancelled for no reason by the company as well as recieved very poor food the day before and from the poor food I got no response from door dash and only got $4 credit towards my next order after saying they would look into it and never got back to me and for my $41 order got told a refund would come in within 5-7 business days and still never got it 2 weeks later and when confronting customer support they asked place and date and then after 6 minutes of them not answering me they closed the chat

- Waited almost 2 hours to have my order cancelled

SOOOO BAD! Order gets accepted, it then gives you a time of 40+ minutes for a place that’s 5 minutes away. The app shows that it’s still 40 minutes away an hour later. You message the driver to find out if there’s any problems with the order and they don’t respond. After almost 2 hours I finally receive a message saying the restaurant is now closed asking me to cancel my order. I then get an email saying it will be a few days before they process the refund. Overall the app has few options, really bad tracking, poor communication and definitely fails to deliver

- No Support & Bad Service

Had trouble with the restaurant not accepting our order for ages. Found out it was because they didn’t have an item available which the app didn’t reflect. The rider messaged us for confirmation to change but I also tried to contact support to change the order. 275 people wait. It took 20 minutes to get through to anyone but by then I thought our rider had sorted it out. When the food arrived we were missing the item that there wasn’t even any issues with. Terrible app set up and terrible support. I got a refund but had to spend more money to get the free delivery otherwise it would have cost an extra $7.

- STOLE MY MONEY

I made 2 orders with Doordash with their Perth promotion and when I went to order a third (as the promotion was for first 3 orders) I had similar problems to other people and the promotion wouldn’t be applied. The first 2 orders both took over an hour to be delivered when the time had been estimated at 30 minutes both times. Wasn’t super impressed with the service so I deleted the app. Today almost a week later $6 is missing from my account charged to Doordash. I haven’t ordered food in days!!!! I’ll now have to cancel my card and get a new one as I can’t have money missing all the time. Don’t waste your time or money with this service.

- Worst delivery app and drivers ever!

It seems like every driver working on Doordash is just waiting to keep your food and giving an excuse so you cancel the order! It’s the second time it happens to me in short time. I didn’t get my food, but the driver got it from the restaurant. Now the restaurant is closed and we are starving home. Shame on you Doordash. You don’t check on your drivers, and your app doesn’t even have nothing to complain about issues!!! The driver is not rated, because I was the person to cancel the order, and he will continue working and doing that to other people! I got the messages he sent me. I hope you do something about it.

- Worst Customer Service Ever

I made an order for my dinner and payment was deducted through my bank account as well. I was waiting for more than an hour and I was trying to track my order, page wasn't load. Then I spoke to customer service to check my order and person who answered the call was mid of sleep I guess. I was repeating my email address more than ten times. Then he said my order has got cancelled and they have refund my payment which is I didn't recieve any email or msg saying that my order has cancelled. Still I haven't recieve any cancellation email. Really disappointed... I even do not want to rate one star for this

- DELIVERY NEVER ARRIVED! BAD SERVICE!

How this app not let me get refund or even cancel order.....? I order kebab and the app said it would be deliver in 25-30mins and by the times that pass, it never arrived. I even texted the driver and called the driver. The freaking driver never respond or texted back ever. I basically lost $20 on this extremely bad doordash app. This is not 5 star and it don’t deserve it. This should be 1 star feedback as it is so unprofessional. No one should install this app. Just don’t. Read the review like this so you don’t end up like us having to wait 3 hours for a food delivery service that is terrible. God bless everyone but hope karma bite them for neglecting the customers everyday.

- Great app, great service, great prices and a wider range. Some teething issues.

No delivery fee with door dash, I’ve compared prices between this and Uber and they’re all the same. More restaurants are represented on the app, I assume Uber charges higher fees or something. As they’re very new in my area, things are still getting set up. I had an order delivered cold and contacted DoorDash, I was refunded more than half of the cost of the order within a day.

- Absolute Worst

This app has the worst customer support & their agents are simply unhelpful and rude. Me and my partner have tried using this app and we always get unauthorised charges - to be specific a whopping $8 Dashers tip which we never consented to. This has happened multiple times and when we contact the service agents, they antagonise us by asking “why did you cancel the whole order when you are able to contact us to refund the Dashers tip?”. That’s absolutely ridiculous. Given that there is no education about this on the user interface and inconveniencing customers to fix up their app’s mistake, I am never using this app again.

- WORST CUSTOMER SERVICE

I referred a friend and he did make an account using my referral link and place multiple orders but I never received my referral credits. Contacted customer service through online chat 3 times, the agent asked useless questions and blamed it on the referral link, said it didn’t go through although I was there the day I referred my friend and I saw him used my referral link to place an order. The 3 times I contacted them, the agent ended the chat without resolving the problem. After their automatic message said ‘give me a minute to pull up your info’, I replied ‘ok’ then the agent said ‘tell me’. TELL YOU WHAT????? HOW ARE YOU SO RUDE? YOU’RE CUSTOMER SERVICE? DON’T EVER USE THIS APP I’M DELETING IT NOW.

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- Horrible platform

I ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services.

- Not reliable

Have had two separate issues. One order the restaurant didn’t get the order and a driver wasn’t assigned. The second time was a restaurant that wasn’t open, DoorDash was aware but didn’t take it off the list. Poor service.

- False Advertising and Unable to Delete Account

I was referred to DoorDash by a friend. Their automatic referral script says “You should try DoorDash, it's an awesome food delivery service. Get $10.00 off your next order when you sign up with this link.” Both the person who refers and the person who’s been referred are supposed to receive $10. I signed up and put together an order. When I got to the checkout, the $10 credit was not applied. My friend also did not receive a $10 credit. I contacted customer service and they argued with me that “next order” means the second order I place. Not on the first one. That makes no sense to me, and their word choice if that’s the case is awful. They refused to do anything wrong as it was my “mistake.” I decided to delete my account when I realized there is no option to do this. That is a big red flag in my opinion. They are basically holding my information hostage at this point. I have contacted customer service but have not heard back. Whether they allow me to complete account deletion or not (which I will update as I get information), I believe not allowing the user to terminate themselves should be illegal. Overall, awful business practices that I cannot get behind.

- Refund doesn’t cover cost

I was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food.

- Never again

I don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?

- TOOK FOREVER TO RECEIVE MY ORDER.

I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again.

- Nope

Been waiting two hours. Terrible terrible terrible app.

- Not worth it

Food arrived 2 hours later. I could have walked to the bloody restaurant. You call this food delivery ?!?! should be ashamed of yourselves. For anyone that wants food delivery stay away, try something else. You cannot even delete your account.

- Long wait times

Very often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver

- Another app with fake boosts

It got 4.6/5 stars ⭐️from fake accounts watch out. Real rating is 0.1/5 ⭐️ Worst app and service everrrrrr

- Didn’t get my order

They sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!

- Bad customer service, slow delivery service

Door dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol.

- Just go to skip the dishes or something

At first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad.

- Failed order

Restaurant was closed. They tried to extend credit instead of refund.

- First experience worst experience

Downloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!

- Don’t bother.

Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time.

- Unethical Business

It happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal.

- This app sucks

Delivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work....

- Crappy service

CUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!

- Horribly unreliable

Doordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately.

- Thank you for giving away my user data.

What a joke

- Poor Service

First time to order, the driver dropped my food to a wrong address!!! I paid $40 for my food and it vanished! Maybe their driver ate them---i don't know 🧐

- Needs Improvement

It would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?

- Dasher didn’t arrive

The dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam

- Dasher picked up my order an hour ago.

I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool

- Horrible horrible business

Have had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault.

- Taking too much time

Worst app online order.👎

- Unreliable

Do not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps.

- Horrible experience

This was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬

- Asking for verification code but none was sent

Tried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order.

- Horrible app

Spent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded

- Always Delayed

I’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back.

- Please fix ongoing order page

When I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly.

- Sign in with  do not work

The button to sign in  does not work. All other buttons works. Please provide update.

- Use skip the dishes

None of the coupon codes work even though I am a new customer. Very frustrated.

- Not a great service

Second time back and still issues with service. More recently my order wasn’t filled by the vendor after 50 mins after placing it. The driver couldn't find parking. It was just a cluster... All I received was a refund after insisting on it. How about some compensation for never completing the order and costing me my lunch hour?

- App sucks.

App sucks

- terrible

Had a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!

- What A Joke

I placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77.

- Disappointment

Extremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt.

- K

Promo codes dont work

- Countless attempted orders never pleasant

I lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service.

- Don’t bother

Placed my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke.

- Covid

So crazy that you can still charge such high delivery and service fees. I

- Horribly managed!

I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this.

- Terrible service

I ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order.

- My food wasn’t complete

So I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games .

- Bad bad bad

Ordered from McDonald’s, there’s a whole lot of things missing !! Couldn’t even add anything in my coffee, no option to have an iced coffee with my meal, and I couldn’t even take off things from my hamburger !! Come on, add the whole freaking menu

- Tipping before delivery doesn’t make sense

They ask for 15% tip and then the delivery person is 45 minutes late because they bundle deliveries that are 10km apart. This app is so frustrating. Prefer foodora that is much more reliable.

- DO NOT USE

App is not fully developed. Customer service and order status links are non-functional. No live agents. Help line phone number does not work. You have to wait over 1 hour or twice the approx delivery time before you can get a full refund on your order. Less than 1 hour, you only get the delivery fee and tip refunded, should you cancel. If the restaurant is closed for renos/shortage of food or is having issues do not expect door dash to provide updates. If you email a concern, expect 2 days before getting a response via email.....on food you ordered 2 nights before. Avoid the headache.

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- Food never came

I ordered food and It never came. I believe that the dasher stole it or couldn’t find the place so he left it somewhere else. I wouldn’t recommend this because you still have the smallest chance of this happening. We never got a refund, and that dasher still got a tip from our credit card. I recommend you fire him so the company doesn’t look bad. I can’t even see his name to report him. Should update the app to show names even after the delivery. I never ordered from here before and the ratings looked promising. Now that this happened, I will never order from here, and will make sure my friends/family don’t either. Honestly the worst ordering experience ever. He said he had trouble locating me and left the food at the front door. Nothing was there. And there wasn’t a possibility of it being stolen because as soon as I got that notification I instantly went outside. And my dog also barks when there are people at the door and he never barked. Which leads me to believe that he never was close to my house. I realized how easy it was to just say “I’m arriving” and never do so. I know you think “it could never happen to me” but that’s what I thought too, and it happened. 0 stars.

- How many hours does it take DoorDash to deliver food less than 3 miles away?

Good evening to whom this may concern, I am reaching out today to share with you a terrible experience that I had with DoorDash on Friday February 8th,2019. After a long day of class, work and studying I placed an order with you all at 9:35pm. The last time I had eaten was around 2pm so I was very hungry at 9:30pm. Considering that I was ordering fast food and that the restaurant was less that 3 miles away I figured it would be quick. The tracker led me to believe that it would take 35-45 minutes and I didn’t physically check that app because I signed up for texts. After 30 minutes went by I decided to check the app. The time had increased to 80-90 minutes and I was confused. I contacted the driver to see what was going on, only to find that he was all the way in New Lenox where he thought I had placed my order. He informed me that the app had been experiencing technical difficulties throughout the day and that this was the cause of the hold up. This driver was very professional, he apologized for the situation and got my food to me as soon as possible. I waited 1 hour and 40 minutes for my white castles. If I had known it would take so long, I would have gotten it myself and been back home within 20 minutes. I was very disappointed because I stayed up until 12:00am to avoid going to bed on a full stomach and I had to work the next the next day at 6am.

- Great until you have any problems. Then, its a timesuck to deal with.

The last 3 orders in a row were screwed up. Not to mention having issues with orders in the past. Last time i ordered, I waited for a whole hour to get the drink and fries the driver forgot to bring. So i had one part of my meal then the sides an hour later. The time before that, one item i ordered came with meat on it even though it doesnt even come with meat. That was the restaurant’s fault, but how doordash handled it was what really sucked. Just getting the $4 back for the item involved a 6 step process and multiple emails. I had to accept the $2 credit to even message about my issue and then support tried to imply id already accepted the $2 credit for the issue, as if that was sufficient. Now, this app let me make an order from a restaurant that closed soon after (i completed my order 10 mins before the end of accepting orders) and the driver couldnt be bothered to respond or update me on the order status. So, i waited 45 minutes before contacting support to find out nothing was coming because the restaurant was closed. Driver NEVER contacted me. Support offered to refund my money which takes 5-7 days. Keep in mind, they asked me if id like to cancel the order. On what planet wouldnt i? This service is incredibly unreliable and inconsistent. I say dont bother with it if you have other means to get food, doordash are just as bad as the other delivery apps.

- Good luck getting what you ordered

Can’t tell you how many times I make a an order, pay, always leave a tip and my order gets to me with missing ingredients, incorrect order, missing sauces, missing items, missing drink, like 85% of the time!!! I’m just absolutely dumbfounded on how these restaurants can’t get orders right, just simple things, but don’t make such epic mistakes for in person customers. For example: I ordered a mint Oreo shake from Steak and Shake. I received a cup about 80% full of a mint shake, no Oreo at all. Or how about I ordered Chik Fil A, spicy chicken deluxe meal with drink and sauces. My order came with no sauces, no drink. Then there’s my order from BBW that came with no dipping sauces for my boneless wings and the boneless wings were nearly dry, instead of being tossed in sauce. Oh and my McDonald’s order that was missing a hash brown and orange juice. My Denny’s taco hash brown order that came with only hash browns, and no desert on the side that I had also ordered. Now I don’t know if the drivers are stealing items or the restaurants are just screwing up every order I make but I’m over it. Don’t ask why I still continued to order, I don’t know but let me tell you this, I’M DONE!!! I continue to report it to Door Dash customer service I have been refunded nearly every time or receive a credit but I’m tired of having to do that after every screwed up order. I’m going to just get up and eat what’s in the house or just drive to a restaurant instead.

- Poor customer support from doordash

I placed an order at my nearest Burger King, delivery time estimate was 29 min. 45 min goes by and I check ETA, it said dasher was going to pick up order between 7-10 min and I waited longer (after all, what’s 10 more min). However another hour goes by and I still didn’t get my order delivered, so I checked the status. To my surprise, no dasher picked up my order and it was pending. Mind you, by this time I had already waited one hour and a half. I could have just went to Burger King myself and picked up my food and finished it by then, but I was being lazy to drive at 10pm. So I decided to cancel my order, otherwise I who knew when I would have received my order and if it would have even been warm. I know this wasn’t Burger kings fault, unless they didn’t notify a dasher, but at least I expected a full refund and not just delivery and tip considering it wasn’t my fault. I email the doordash customer support, and instead of refunding me the money they basically blamed me for cancelling the order. This is their business, in which they need to make sure there are sufficient dashers delivering peoples food to avoid cancellations. What a rip off to the the consumer. I gave them a 3 star rating because other than their lack of customer support, I don’t have nothing else to complain about.

- Terrible Service

DoorDash’s app has significant problems. I downloaded the app and attempted to place my first order. I got an error that only said, “Oops”. I immediately got an Apple Pay notification that my card had been charged. Since you can’t get customer support through the app I had to search for their phone number. I called them and after 15 minutes of waiting a customer service representative got on the phone and informed me they would give me a refund but had no way of fulfilling my order. They could not apply credits to my account because I “did not place an order”. I asked to speak to a supervisor and after 15 minutes of being placed on hold, the supervisor said there was nothing he can do. They apparently do not have a way to credit my account. I told him this was not satisfactory and he apologized before promptly hanging up on me. Looking at other reviews this situation appears to be a common occurrence. I will also note that they claim to offer free delivery for many restaurants, however still charge a 10% service charge. I would not recommend this service. The issues with the app and poor customer service make DoorDash a poor choice in comparison to Uber Ears or GrubHub.

- Awful customer service

My order this morning was missing an item (out of 3 total). I requested a replacement delivery through the app. The dasher called shortly thereafter and inquired about the order, saying that the restaurant was confused because they had already filled an order for 'Mike.' I told the driver that I had received my order earlier but it was missing an item, so I requested a replacement delivery. Over an hour later, the app displayed 'delivered' for the replacement order but nothing ever came. When I reached out to support, I was first told the order had been delivered, then asked if anyone else could possibly have picked up the order. When I said no multiple times, he finally offered to call the driver and 'see what happened.' He then claimed that I told the driver that the missing item had already been delivered (I most certainly did not), and asked me that same question again two times for good measure. I was first offered a 'full refund,' thinking that would be for my entire order, then it was walked back to a credit, then ultimately a credit for only the missing item. After 2 screw-ups and wasting several hours of my time, the least he could have offered was to (finally) deliver the item, if not a full refund on the entire order, and on top of it he rudely ended the chat when I requested to speak with someone else. Fortunately, I captured screenshots of the entire conversation.

- Order Never Came, Despite What the Application was showing

I ordered Cheesecake Factory from Door Dash. The Cheesecake Factory did not have Ahi Tuna that day so two of my salad orders had to be substituted. I received a call right away to update my order. I then received a second call from another door dash employee to re-confirm my order. They said it was all updated. I then waited 2 hours and had not received my order. The application said that the dasher arrived at the restaurant and was waiting at the restaurant. The waiting time for the order was estimated anywhere between 17 minutes to 3 minutes for arrival. It kept changing. I then called the Cheesecake Factory and they said they never received the order. I also tried to call the dasher but the application did not allow me. I also tried to cancel the order in the application and it said that I cannot cancel the order because the dasher already picked up the food. Obviously something went wrong. There is no phone number to call Door Dash if there is an issue like this. I submitted a formal report to customer service. I then received an apology call and they offered to refund my order and $5 dollar credit. It was such an inconvenience and application kept leading me on that the food was being made and going to be delivered. I was extremely disappointed. I had ordered from door dash about 10 times before this, but after this fiasco I will not be ordering from door dash again.

- Drew Sease should be given a raise!!

If you don’t know who Drew Sease is in a company as large as DoorDash, well I feel sorry for you. Drew Sease is a diligent, hard working, charismatic, headstrong individual who will get things done! Never mind his trusty side kick JZ, or is it the other way around? Anyway, I am pleased to now be apart of the DoorDash culture now as I have just placed my first order through you all! I know, shocking as a millennial and college student none the less, but regardless still very true. I want to clarify that I haven’t used any other competing companies services, as I understand that would be a genuine betrayal to my own brother. I primarily cook at home but am feeling quite pampered today so the food comes to me. Onto my review: as I await the quick arrival of my food, I am exploring the DoorDash app and find it to be easy to navigate/user friendly, quick and efficient and visually appealing. DoorDash is the best food delivery service and I would recommend it to anyone that comes across my path! As for the executives in this company who are diligently working to contract new partnerships with restaurants, etc. they should be given a raise! They are doing a fantastic job! - Anonymous user *HS*

- Terrible service

This is the 4th time in a row I’ve had this type of issue!! Screw this company!! I placed an order at a local restaurant and finally got my order almost 3 hours later!! I had placed my order and then about 1/2 an hour later the restaurant called saying there was an error in the door dash system and that the food will take a little longer. No big deal right? No, we’ll over an hour and a half later still nothing. So I called the restaurant letting them know I still hadn’t received my order. Over 2 1/2 hours from the original order. They immediately started apologizing for the mess up. The girl put me on hold to figure out what was going on. While on “hold” I heard an employee say that the door dash person indeed picked up my food. An hour and a half ago!! The driver kept my food and blew me off!!! The girl apologized more knowing that the person blew me off. They went out of their way to remake my order and had one of their own employees deliver my food 20 minutes later when they don’t deliver themselves. They made the situation much better and are giving me a free meal on my next order. Needless to say that will not be through door dash. This is the final time I will give my money and business to this company. I Highly recommend going with another delivery service, such as UBER EATS, or GRUB HUB. or pick up your food yourself. It’ll save you time, hassle, and frustration. THIS IS AN AWFUL COMPANY, I DO NOT RECOMMEND!!

- Sometimes the drivers are unprofessional

Depending on the restaurant you choose and the distance your driver could take longer than expected and food can be less tab satisfactory. I gave it 3 stars because most of the time it’s reliable, but there has been several times where my order was either messed up or just didn’t come. Some drivers are really nice and bring napkins although they’re not required. I’m not always able to tip big amounts but every time I do I feel as if the driver they send just isn’t reliable not sure what that’s about. All in all this is the best food delivery app in my opinion, but if the restaurant is further away I recommend just going to get it yourself. Edit - I gave an additional star for the exceptional customer service, they can’t always help you, but they do put you into consideration and try to do the best that they can to make up for an inconvenience if any. The only thing I wish would be that the drivers actually got the messages you tried to send and that you got the choice of how much to tip AFTER you’ve received your food, I’ve highly tipped unprofessional drivers because I’m forced to tip upfront and I give most people the benefit of the doubt. Other than that this app is exceptional.

- Unreliable and can be difficult to reach customer service

Placed an order on a Thursday night using DoorDash. We were staying in a hotel and the restaurant was about 7 minutes from the hotel. The total order was about $35. 90 minutes pass by, and the app continues to give us he status that the food was being prepared. I called the restaurant, and they acknowledged that they had prepared my order, and that it was ready for pick up. I offered to come pick it up myself since the Dasher was MIA. They said that’d be fine but I would need to pay them directly for the order AGAIN. well, I’m not going to pay $70 for $35 worth of food due to DoorDash’s incompetence. I tried to reach customer service. The chat facility on the app feuded to load on my iPhone. The app does not provide a phone number. I ended up googling it, and thankfully was able to find a phone number. I called, and was on hold FOR 35 MINUTES (it actually may have been longer but I want this review to be accurate). Several times I contemplated having up but thank goodness I stuck with it. (And I was dying of hunger this entire time mind you.) Finally a rep picked up and refunded my payment. (Although no offer of a coupon or anything which seems de rigueur these days considering how unacceptable this was — having very nearly lost $35 and with the extreme challenge of reaching customer service and with resulting serious inconvenience due to missed dinner.)

- Nonexistent customer service

I was in Chicago for the weekend and had to rethink food plans after my son fell ill. Door Dash seemed to be a decent option (it wasn’t) with a bevy of restaurants from which to choose (mostly all pizza or the stereotypical American-Chinese take out). First night we went with pizza from a local place we were familiar with. Almost two hours of waiting our pizza was delivered. Cold. Wrong toppings and NOT from the restaurant from which we ordered. This comes after we watched our Dasher on the tracker drive all over River North stopping at other hotels and restaurants presumably picking up and delivering other orders. Now on to the next day, we figured we would give it one more go, maybe it was just a bad Dasher, right? Nope. Order number 2 took over two hours and one sandwich was no where close to being correct. This time, I tried contacting customer service but wouldn’t you know it? They don’t have a phone number. I went ahead and filled out their form to let them know the order was incorrect and that the sandwich couldn’t be eaten as it was made due to allergies. Auto-customer-service decided to give us a $4 credit. The sandwich was $9 and then I still had to pay additional on top of that to get something my husband could eat. It’s such a scam. Use Grubhub- they at least have an actual person fielding customer complaints. Door Dash is now a deleted app on my device.

- Delivery drivers not responsive, poor rating system for orders

Hello. My husband and I have had frustrations with our last two orders through Door Dash. First, we ordered from Del Taco and were missing one drink. I texted the driver who never responded, even though they were able to send a picture of where they left our delivery (with the missing drink). Second, just now we are frustrated with an order from Ono Hawaiian BBQ because I received a notification that our order was complete but my husband has already checked outside our house multiple times the past 15 minutes and we do not see our food. I tried messaging and calling the driver but they are not responding. Also, I wish the DoorDash app had a review section (to leave comments), and not just the star ratings. I also wish I could rate just the delivery, or just the food, because the app currently requires a rating for both in order to submit. I wanted to rate today’s delivery and leave the food rating blank (obviously because we didn’t receive the food). Please address these issues. Otherwise I think we will stop using DoorDash as it appears to be difficult to contact drivers when there is an issue with the order (like not receiving the delivery at all). The refunds we get only solve part of the issue, as we now have to remain hungry while we plan a back-up dinner.

- Great concept, poor execution, dishonest company

I just realized that DoorDash are dishonest about prices! Just discovered that I paid a lot more on the items through the app than what the actual cost at the restaurant is. Plus, there is “service fee” (as if artificially increasing the item prices wasn’t enough), Plus there’s a delivery fee AND a tip that you pay ahead of time regardless if the driver did a good job or not. I can probably live with the high delivery fees and the tip, because at least some of it actually goes to the driver, but inflating the restaurant prices and charging a service fee on top of that is just too much. Finally, they are also being dishonest about delivery times. Before ordering, all places show about 20-40min estimated delivery time, but once you place the order, within a few minutes the estimated times jump up and just get stuck. It says the driver is waiting to pick up my order, but in reality the driver is picking up multiple orders and as new orders come in they just wait for them to be ready as well. The driver then finally leaves the *fast food* restaurant after about 30 minutes or more, and begins their delivery route, which is based on whoever lives closest and not on a first come first served basis. By the time I got my food it was already cold (waited for 70 minutes for a fast food order from a place 6 miles away, most of that time was delivery, not preparation). Beware of DoorDash.

- Boo

Absolutely terrible first and last experience. We ordered our food and the tracker said our food was actually going to arrive early. Exciting! But then I get a notification stating our almost $60 worth of food had already been delivered, yet no food had arrived. Tried to contact driver via phone call and text....no response. So then we live chat with someone who says they’re going to fix it....followed by a phone call stating they were so sorry and would we like to reorder. I said yes. So he gives us a $10 credit for the hassle. Cool. Except 45 minutes go by and still no order. So we call this NEW driver who’s supposed to be delivering our order....he states that the guy before basically took our order and walked off the job. And this poor guy is sitting at the restaurant for 30 because his DoorDash cc is declining. He tells us that there’s a problem with the card and they’re just going to refund our money. NO ONE bothered to call and tell us. We’ve been sitting here for 2 hours at this point. So needless to say, never again. Oh and the awesome part is it’s gunna take 5-7 business days to get our refund. Sure didn’t take that long to TAKE my money....super disappointed.

- tipping process could be different.

so far I guess the app is OK, it’s just that somethings are kind of confusing, because I use voiceover, and it works a little different from Uber eats but otherwise, I’m able to order, and do what I need to do if I play around with it a little bit. after you’ve made your selection, from a main food item, and you have to select or remove things within that item, it gets kind of confusing, because of the way that voiceover reads those controls, because it Says radio control checkbox, and it seems like sometimes they work and sometimes they don’t, I do have to say that the first time I ordered, the restaurant that I ordered from substituted aside for what I had originally ordered, I ordered pre-loaded mashed potatoes, and they gave me corn on the cob, but then when I reported tha to DoorDash, they gave me a nine dollars credit for the inconvenience, so I really appreciated that… I just wish that I could wait until after I receive my food before deciding how much to tip, because you really don’t know what kind of driver, or person is going to bring your order, and how much to tip them until after that transaction has happened, that’s the way Uber eats does it, and I think it would be a good idea for DoorDash to consider doing things that way as well.

- DO NOT USE THIS APP.

100% DO NOT RECOMMEND DOORDASH (nor will I ever use it again). There was never a dasher assigned to my food, even past the ETA time the app gave me. And there was no communication whatsoever about how the food was unable to be picked up. I waited for an hour and decided to just call the store directly and they said they had multiple orders from DoorDash that were also never picked up. I tried contacting an agent on the app and waited 15+ min and it was still "finding an agent". Then I called customer service and was given an automated message saying that all agents were unavailable and waited over 20+ min for that too and decided to just hang up and not waste my time with this company. HORRIBLE CUSTOMER SERVICE. After waiting over an hour, and knowing the store was closing in 45 min, I decided to drive there and pick up the food myself. I got home and ate my food and funny enough the app notified me that a dasher picked it up (after the store was already closed mind you, so that didn't make any sense), and then it notified me again and said it was delivered (which also was not true bc 1. I picked it up and already ate it and 2. no one ever came to my house). So DoorDash basically lied to me so it could charge my card. After working a 14 hour shift, I just wanted to get home, relax and eat a nice meal. Not deal with nonsense. This was an AWFUL, extremely frustrating, and time consuming experience. If I could give 0 stars, I would.

- Could be a lot better

I really like DoorDash and use it all the time (definitely more than I should.. 😅). For my busy schedule, the pros of having lunch delivered tend to outweigh the cons but I definitely have some frustrations with DoorDash. First, there should be a way to change the Dashers tip after delivery. Quite often a restaurant will forget something and the Dasher does not check the order to confirm everything is there. I have had orders delivered with entire meals missing! On the other hand, there are Dashers that go above and beyond to make sure everything is how you ordered it and communicate any problems, delays, etc quickly. I would love to be able to give a better tip to these Dashers! Along with that, it would be really great if the app had a way to save your favorite Dashers and even request them if they’re available when you place an order. Next, the delivery estimates are not great. It usually changes after you place the order. Also, sometimes the Dasher has another order that they’re dropping off before yours, so the app will tell you they’re leaving the restaurant and the time til delivery will be like double the time it actually takes to get to your address. By the time they get there you’re hangry and now you have to eat cold (and sometimes soggy!) food. 😑

- Items Missing, No Refund.

We ordered Pizza, Wings, and Pasta from oreganos, order took two hours, and when it arrived the pizza was missing. The app has no way of fixing the mistake, just that you can rate the service and say items were missing but no solution for our hungry family. They offered credit to the app which we said no we want a refund obviously, then they came back with an Auto Response(two days later) saying that we wouldn’t receive anything because they had refunded something in the past..... my family had to wait another hour for me to drive into town and grab another pizza from the same place. Oreganos told me they remembered the driver and she did in fact take the pizza with her. This is outrageous and we will never order from them again. We only order from these apps to stay safe during a global health crisis and this is the service doordash is giving during these scary times. I wonder if the $12 tip I gave the driver, for stealing a third of our order, was denied or if she was even talked to about the situation. I have been in the restaurant industry for 14 years and would spend hours with a single table explaining the menu, taking orders, laughing at terrible jokes, and all while maintaining 5 other tables hoping to get a 12 dollar tip! It’s clear doordash employees are not held to any standards of service and I will gladly put my hard earned money somewhere else.

- It’s not that amazing anymore

when I started using this app, it seemed wonderful but now I don't like it as much, normally when I like a meal I can order it many times in the same week without problem, and I started to notice that an order I made of the exact same thing three times In a week, each time I ordered it, it had a different price (increasingly expensive) I found it strange because I ordered it from the same location and exactly the same meal and when I checked I was being charged a "fee", I don't know why higher and higher every time , and now for almost everything I order even if it is a simple order and near my location I have to pay at least 4 $ fee, plus of course the delivery, the tip, and sometimes the menu that this site shows you is not complete ; so for example a chipotle bowl that if you eat it inside the restaurant is approximately $ 10 with this app you end up paying almost $ 20 for the same I eat quite often in restaurants therefore I know the menu and the price of many of them, in this app the prices are higher than in the restaurant, for example a basic sushi roll that in the restaurant is 5-6 $ in the app shows that the price is 8-9 $ the same food, and normally they don't give you the food with the receipt or it breaks the receipt so you can't see the original price of the food, so you have to pay fee, taxes, delivery, tip, and food overprice

- NEVER received my order

I ordered from Door Dash despite having been warned by a friend that they had placed an order, were charged and never got their food. I decided to give it a chance, and what a mistake that was. I ordered my food and was charged. However, my order was picked up from the restaurant by the driver but never delivered though it appeared on my account as if it had been delivered. I went through the Help icon in the app and was #88 in line to start a chat with a representative. I then called customer service and waited on hold for 30 minutes before speaking with someone. The representative first challenged me on whether the food had actually not been delivered, then told me that they were unable to get in touch with my driver. They offered me a refund that would go through in 5-7 business days or longer depending on my bank. By this time, about an hour after I originally placed my order, most restaurants were no longer taking orders for delivery. For this inconvenience, Door Dash credited me $5 to my next purchase. I informed them there would not be any further purchases because of their egregiously poor customer service and lack of accountability on their employees who don’t do their job. I then had to run to the original restaurant to make it before they closed eating 2 hours after I had originally planned. This is a warning. I did not heed mine. Do not make the same mistake I did!

- Bad Customer service

Such a bad customer service by Door dash. Thay make me wait for 3 hours for my food, changing drivers time and again. At last they told me that resturant was closed so that they could not deliver food. Then i Talked to the resturant other day, they said they had canceld the order two times but Door dash did not understood them. They said doordash called them and oders and were really confused with the oders. So, If Doordash can call the resturant why could not they call me about the order been canceled? Why time and again i was shown the order is being prepared? And at last i called the customer service department, they were not feeling a little bit of guilty about their service. One of the customer service representative put me on hold when i was talking. At last, A manager called me because i asked for the doordash credit for all the hassels. He said amount is refunded back to my bank. That is my money, if i did not get food, for sure i will get refund. They were talking like they were doing some favor. And the Manager was like thank you for feedback and we can not do anything about it. And was very rude about it. So finally! No more Door Dash!!!! Stay Away!!

- Promise you it’s not a good service

So I used door dash prior to COVID and restaurants closing... I have yet to have a successful experience. Every time I order they’re quick to process, and get the order to the restaurant... but then nothing. Eventually the app says they’re preparing your order and it’s 1-1 minutes away. Naturally you reach out to the customer service line because it’s been about a half hour longer than they quoted. The customer service rep apologizes, but it turns out they don’t have any dashers in the area. I live in a city of 4 million people... so we aren’t talking a small town. They can’t tell you why they took the order with not drivers, they only ask you to be patient. After 2 hours when you reach out they inform you they can’t refund you but they can still cancel your order. So now you’re out $40 for a small pizza that you never received. But they will give you a $5 credit for the inconvenience this has brought you. $5 is the amount of the doordash fee, so now you can go through it all again, except it will be $5 less that you lose. Update, I received my food 2 and a half hours after I ordered it, cold and rock hard...(not the restaurants fault)oh and the driver brought his two kids with him up to the door when he delivered it. I promise you, I’ve ordered on here 15 times and it’s never a good experience. After this many times I’m finally done with it.

- Horrible Customer Service & Drivers Ignore Delivery Notes

Normally I have no issues with this delivery service. However, after a long night at my third shift and wanting to wind down with a hot meal, it took DoorDash almost an hour to figure out that the restaurant from which I had ordered was actually CLOSED. At the time I ordered my food, DoorDash listed the restaurant as open - even though they were actually closed for the night - and my order was simply cancelled when my dasher finally got there (I had already waited 30-40 minutes understandably since it was late at night). However, I received no information on why my order was cancelled, nor was I informed of how long my refund would take to process. I had to dig through the mobile website just to find a customer support chat bubble, just to be told that “if I had been charged I would have to wait 5-7 business days for full refund depending on my bank.” Customer service offered no alternative solutions, simply a “we are very sorry but there’s nothing we can do.” I then spent 30 minutes on the phone with my bank (which thankfully offers customer service 24/7!), and the bank was able to immediately refund the amount so at least I could order dinner from a different delivery service. Terrible customer service, DoorDash, and your Dashers don’t even read the delivery instructions anymore! I refuse to use this service now.

- Fees should be more transparent

Constructive criticism only 3 issues. 1) The recurring debit of $9.99 was a surprise to me... not aware until it showed up on my checking account. Even now, as I look at the app... this recurring charge is not transparent at sign up/download. Lots of advertisement if “only $1 delivery charge for the first month”... but really, that is only on first order. Also a majority of the restaurants require $15 minimum and a $5.99 delivery charge. 2) No response to review of orders that we received. We tried it twice. Both times order was wrong. One order was cold and wrong. Second order just wrong. Never got any type of response, discount on next order... nothing. Poor customer service. 3) Mandatory tipping...uh.... wouldn’t do at a restaurant if my order was cold or wrong. Are these people who deliver not paid? Is $5.99 delivery charge not enough?? So given the above, will cancel and not use again. Would have been nice if someone had written a honest (and constructive) review before we tried it. Sad. Great idea.... poorly executed.

- Lying is not ok

I ordered around 2030 on a Thursday evening. Driver called me and said order didn’t go through and he had to put order in at 2115. I called restaurant asked them about it and they said he was walking out the door at 2119 with my food. I called driver and he seemed flustered and said he did have my food. Said he would be at my place soon. I track him on the app (now I feel creepy) and he is driving the opposite direction of my house. Like 15 min in the opposite direction so I call him and he says the food is fine in his car. I said no, it is not and that it would be cold by the time you drive here in 30 minutes. I contacted the company who was great and said they’d refund me but they called the driver and the driver said he hadn’t picked up my food and the restaurant made a mistake (this is at 2155 at this point). I’m NOT one to write reviews but I have never been lied to like this from a “company”. The person from the app called me and said she was processing the refund and I told her. I don’t think the app and company is the problem but when you hire people that lie... it looks poorly on the company and makes people not want to trust you guys. I ended up reordering from the restaurant and picking it up. I have never had this problem with Uber eats! The only reason I give 2 stars is because the company refunded me without question. I really don’t like liars...

- Wanted to take my money

I made an order at 5:30. At 6:00, it said it was delivered, but it was not. I called and texted the dasher, but no response. I chatted with a rep, who helped me look into it, who ended up refunding me the amount. I reordered it, but was charged a $4 delivery fee. When I had originally ordered it at 5:30, it was on the “try for free” list. Which is funny, because I think I just missed the window, the first couple of times when I tried to reorder the app kept crashing (I’m guessing it was from trying to pay via Apple Pay when there was a negative balance (since I had more credits then the total)). So I chatted with another rep to get my $4 back, because I really felt like I was being charged $4 for something that was not my fault to begin with. They said no, so I had the order cancelled (and at this point it was really more out of fairness than being not hungry (because at this point I was pretty sad and hungry)). I ended up ordering from Yelp Eat24 instead, and will now probably go there first for ordering food rather than DoorDash (until/if Yelp takes my money for something that’s not my fault). Anyway, nothing on the customer reps, they were very helpful. This is more for maybe a line item on DoorDash customer retention, and/or maybe not. Needed to use my credits, another terrible experience. Ordered at 11:40am. Arrived at 2pm. Over two hours. Salad is soggy. Missing add-on chicken. Food is cold.

- Continuously disappointed

DoorDash has been continuously unreliable. Tonight was the second time my food has not been delivered within the last month. The application informed me that my Dasher had arrived but was having trouble finding my location. DoorDash texted me the number of my dasher to call which I did immediately. She did not respond to calls or texts and I was informed that the dasher’s mailbox was full. The app had my order listed as delivered. I messaged DoorDash and waited to live chat them. I got a call after they disconnected the live chat without warning roughly 20 minutes later. This is unacceptable for an order that was falsely marked as delivered. I talked to customer service and they offered an app credit or full refund in 5-7 days. There was no offer or effort to get my missing food to me at all. They said that I could place an order with a different restaurant or replace the order and they would “make sure” that my order was delivered. When I asked how they would do this, the customer service representative said they would make sure they had the best dasher on it. There should be no tiers of dashers. When you order food and it is marked as delivered, it should be because you have received your food- which I never did. The service is not able to be trusted when it does not follow through on its principle purpose. I will be looking elsewhere the next time I seek out food delivery.

- MOBILE SWEAT SHOP - Dishonest Careless Co

Doordash is a dishonest company who doesn’t care about their drivers, at all. Unhappy drivers leads to UNHAPPY CUSTOMERS. They bait & switch them by changing offer amounts after the driver has accepted, refuse to disclose what & how they are paying the driver, even to the customer, and have policies in place that lead to poor service. Example, offering $4 for an order, then sending them thru a $6 toll outside the coverage area. Response when you call: “Sorry. Can’t help you”. Dashers who maintain certain stats for great service to their customer are supposed to have certain benefits, like being able to work at any time. Doordash has many problems with its app malfunctioning. These app issues can have a negative impact on those stats which ends up costing drivers a lot of money, and when they call for help, they are told “sorry. We can’t help you” even though Doordash acknowledges the driver is right about the malfunction. Doordash CAN help, but they choose not to. It’s the American version of a mobile swear shop. Ordering through Doordash is supporting this abusive costly treatment to people struggling to make ends meet during a very tough time. To make matters worse, many customers think a $2 tip on top of the delivery/service fees is sufficient. It’s not. They can barely pay for gas and oil changes, let alone keep a roof over their heads. Shame on the celebrities who promote them.

- Horrible Service Horrible Support

I used to enjoy ordering off of the DoorDash app. Recently I had a major issue with an order. I was delivered the wrong order. I contacted DoorDash chat support to help me with my order. I also contacted Crumbl Cookie to let them know we received cookies that we didn’t order. Crumbl Cookie said we could keep the cookies but because of the current COVID-19 situation, I made the choice to throw them away as I didn’t order them or even know who touched them. While the DoorDash customer representative was trying to help me find the order, the dasher came back and dug the cookies out of the trash and left behind my late delivery which was sloppily put together, cold because it was 45 minutes late. Milkshake was completely melted. Just a complete unappealing mess! I told the DoorDash representative what happened. I demanded a refund as my order was over 30 minutes late. He said I would receive a refund and compensation for the order. A few days later still no refund, I contacted DoorDash customer service yet again and I spoke to someone who said he would look into the situation for me. After a couple minutes he told me that if I did not receive my $40 refund as it is my bank’s protocol not theirs. I asked for contact information of his supervisor, he ended the chat. Bunch of crooks! Such a scam! I'm discontinuing my DashPass subscription and am urging my friends and family to do the same.

- Don’t Bother

It doesn’t matter if you use the app, their website or a restaurant’s website that contracts with Door Dash for delivery...if something is wrong you won’t ever be able to talk to someone to fix it. Well let me take that back...the drivers’ support may contact you hit they aren’t on your side and can’t do anything about it. Lately they have been picking up multiple orders and then delivering. I understand and I’m fine with that so long as it doesn’t add 10’s of minutes to the delivery. On my last order ever with them, my driver got my food and then waited 25 minutes for a second order. I did not pay $4.99 plus 20% of my total for cold food. I told the Dasher I didn’t want it. He told me to contact Door Dash. This order was done on Denny’s website and contracted out to Door Dash. First I found NOTHING that showed how to contact support. I called the one phone number on the order confirmation but it ended up being the restaurant who told me there was nothing they could do and they didn’t have a number for Door Dash either. After finding the number online there was an over half hour wait to speak with someone. I ended up submitting an email but it will be 24-48 hours and I’m out $45 until they fix this. So frustrating and ridiculous. I won’t be using them again and I will dispute the charge. Use Postmates or anything but Door Dash. They are not worth the headache!

- Bad Delivery Service

I’m deleting this app, but wanted to be sure that everyone knows why. I live in a stand alone house with a driveway and easy access to my front door; however, the driver decided to just dump the food on my door step and drive off without even ringing the door bell while my teenage son sat waiting for the food. When I got home, we finally discovered it after it sat for over an hour in 30 degrees weather. When I submitted a complaint about this to DoorDash, their response was that they wanted to “set customer expectations” and that the driver tried calling about the delivery (BTW: from some number that looked like some other unrelated business) and that it was okay to dump food on my doorstep without ringing the door bell. Well I’m here to SET CUSTOMER EXPECTATIONS! As a customer I expect the driver to walk the 10 steps to the door and ring the doorbell while my food is hot, and especially when I Pre-tip, as this has been the tried, tested and proven process of food delivery for decades. So DoorDash... you are in a market that is very crowded with your competitors and you are definitely setting yourself apart, for sure, with your extremely bad service and as a company that probably won’t be around long. This is not the first time I’ve experienced this with your delivery drivers. So now your app is getting deleted and I won’t be surprised when your company goes under. I’ll be sure to spread the word.

- Dissatisfied with unsolved problem

The past 3 times were alright. But this 4th time was terrible. I put my order at 10:39pm. And at 11:01pm I received email and text said “ Your dasher, Raymond ((650) xxx-xxx, has arrived with your delivery from TGI Friday (South Arlington, TX - 564), but is having a hard time reaching you with the contact info provided. Please reach out to Raymond as soon as possible so we can complete your delivery. Raymond will wait ten minutes past your quoted delivery time. After this time, they unfortunately must move on to their next delivery, and we will not be able to offer you a refund. As an on-demand service, we are working to deliver all our orders within our delivery estimates, which requires a prompt handoff when our driver arrives at your address.” I was like: how possible in 20 minutes to prep food by restaurant, and Dasher picked up and arrive to my location. It has to be something wrong with the app notification. Unfortunately, Door Dash have no option to contact for support or help besides a list of Q&A. The only option is to contact Dasher listed on my order. I called my Dasher and received “u got wrong number”. And it became a dead-end. I waited and hoped for some new notifications but none- Zero. I did not receive my order. And there was No way to contact. And yes, my credit card got charged and no refund. It is very frustrated and i have no trust in using this app ever again.

- Their customer service is absolute trash.

I ordered some food at 5 pm and an hour and a half later he cancelled and said he couldn’t make it without anybody updating us. So live chat with customer service and they have a hard time understanding me. She tells me that she can have the restaurant remake the food and send another dasher out this is 2 hours in at this point. I say only if I get a full refund as well. She has a hard time understanding me again so I ask to speak to a supervisor. I wait another 10 minutes for a phone call to basically hear that he can’t guarantee a refund if we get the food. So after verbal gymnastics forever we agree that I’m just going to cancel my order and get a full refund and just not use door dash again. As soon as we come to that agreement he says I’ll get an email confirming everything just then I either get hung up on or my call dropped. Unbeknownst to me this whole time I’m arguing with him they reassigned my order to another dasher anyway so now it’s 3 hours after I placed my initial order and I finally got some stone cold food that according to the receipt was made 2 hours ago. Now obviously I get back in touch with customer support chat and ask to talk a supervisor again to sort this all out they said a supervisor will call me and they never did. So now I paid full price for stone cold food I ordered 3 hours ago. Never using door dash again. #teamgrubhub.

- No longer good

First couple of times using the app was really good and worked fine until the app started running really slow even with WiFi and today my mother let me order something and I completed the order way before the place was closed and I was waiting for my order to be confirmed but instead it just sat there and wouldn’t load so I go out of the app and go back in and it still wouldn’t load my order so I wait 15 minutes still waiting for it to say order confirmed but when I tried going to my order the map showed the car at the place but still wouldn’t load the order so I go back out thinking it’s just my phone but I waited and waited and then I get a text saying your order has been cancelled because the store closed when I been ordered over 30 minutes before it even closed so i waited just for it to be confirmed but instead just wasted my time for it to say it got cancelled and I don’t even know if my mother got her money back. Another problem is I can’t remove the cards that were used on the app and 2 of the cards have been charged and wouldn’t say what it was charged for when nobody ordered anything. At this point I’m tired of it and I had a long day without eating anything so I am very disappointed for my order to just wait until the store closed just to say it was cancelled.

- Just awful customer service

I’ve been a loyal door dash customer for a couple of years and have never had an issue or had to reach out to customer service. I recently moved to a new neighborhood and have placed two orders worth $100. My home address shows up correctly when entered on my end. The drivers obviously do not get the correct address on their end. I’ve had to reach out to both drivers to correct them after noticing they are over 30 minutes away from my house and going the wrong direction. Both restaurants I’ve ordered from are 10 minutes or less from my house. Food has showed up cold and soggy both times due to the drivers traveling around the world to get here. This obviously is not the drivers fault but a clear fault in whatever gps system they are using. Although I do not understand how it shows up correctly on my side and not theirs if it’s the same system. Anyway, I reached out to customer service to inform them of the issue and explain why I was dissatisfied and received very little concern on their end. A couple of canned responses and no attempt or offer to make it right. Just a “hope you give us another chance”. I did give them another chance after the first time. Won’t again. I’ve wasted $100 now and won’t waste another. We’ll see if UberEats or GrubHub can get it right. And if not, hopefully their customer service will give a darn.

- Just go get your own food

Just deleted this app and will no longer be using food delivery services unless it’s from my local pizza place. It was nice while it lasted (4 orders) because I don’t have a car during the day. Ordered from a restaurant recently and it arrived with the sticker seal suspiciously askew and not very sticky and my large fry looked half eaten. You could even see the oil stains at the top of the fry carton where the fries had been resting but were no longer there. It was also the first time I neglected to leave a tip (I always opt for the automatic tip) but for some reason the option didn’t come up and I didn’t realize it until after I reviewed my receipt. Maybe it was the error of a restaurant employee but given the excellent experiences I’ve had with them, it’s very unlikely. Sadly there’s no way to be sure and after some digging it would seem this company is notorious for having poor customer service and skimming tips from drivers. Most drivers are probably decent but sooner or later you’re bound to get drivers who have no guilt about helping themselves. In my mind I’m not paying extra for the convenience, I’m paying extra for the possibility of having someone digging their fingers into me and my family’s food. So forget it, I tried it and it’s a no-go for me. Save yourself the hassle and just go get or make your own meals, it’s just safer and more sanitary.

- Horrible customer service

Let me start by saying, my wife and I have been using these type of services for years. We spend hundreds of dollars a year on this app but I think it is time to try a different app with similar services. A few days ago, I woke up late for work (restless night). As I was entering the building I open the app to order some food because I didn’t get to eat breakfast. I make my order which comes out to $15 with tip and the service fees. As the order is trying to confirm I realize that the address is for my house not for my work address. I try to cancel the order but there is no visible option to let me cancel the order while it’s in confirming. Not a minute goes by, after it confirmed the order, that I finally figured out how to cancel the order (I tried to cancel quickly to not waste anybody’s time). Then the screen prompt to tell me that I will only be getting a $5 refund but the sandwich that I ordered was $8 and the full order was $15. As a long time customer I thought I could at least get my money back as credit or something. So I emailed customer service explaining my concern and issue. They told me to email them a receipt which I did but then I never heard back from them. This tells me that you are willing to lose a long time customer over $15 and if that is the mentality of the company then I will be taking my business elsewhere.

- Not for customers, only criminals!

I had a driver basically steal food, and not deliver food one night. I ordered the next night, b/c the first was my first time. The SAME deliver was set to deliver my order, and once again he stole order lying both times saying “He can’t find my home”. When the door dash Rep called him, he lied at first saying he was on his way, but when she called again after 1 hour, he wouldn’t answer. I asked could she block him permanently from delivering to me in the future, she said “Their company isn’t that advanced”. I asked so the company doesn’t mind endangering their customers lives? If the same driver is aware I reported him for stealing food, and having me wait 4 hours both nights, ordering from company gives him access to my address to do anything to me, and my family all for free delivery! I suggested they fire him for theft, and she said most likely he wouldn’t be, I reached to corporate via social media, and they did not care! They said I’m on free trial for free delivery , and basically I should be happy for that. It’s a shame it takes a celebrity speaking out on companies injustices, and unprofessional treatment of customers. Spread the word that company will employ , and support bad employees treating customers like crab, steal food, have access to their homes to do God knows what, and still won’t be fired! And then tell the customers basically “Oh Well”, not even a apology!

- Beyond frustrating

I placed an order last night and it said it was processing. it would be arriving at 9:15. About 9 o’clock I got a text message saying my order has been canceled. My order was canceled because the store was no longer open. I ordered my food at 8:15 and apparently the store closed at 8:30. So it took them an additional 30 minutes to cancel the order without an exclamation. After contacting customer service all they could do was apologize and offer me $10 towards my next order. As soon as I was finish chatting with customer service I get a phone call saying that the door dasher was incorrect they were open and if I still wanted my order? Of course I want my order I have family waiting to eat. By this time it’s at least 9:40. Over an hour and a half since placing order. So I stopped cooking thinking that they were on the way. It is now 1015 and there’s still nobody here. A call back customer service and they said no ma’am this order has been canceled you have already been issued a refund nobody’s coming with your food. Not only that but he had no record of anybody calling me to to ask if I still want my order. Again was offered $10 off towards my next order. really? This isn’t the first time they didn’t come through. But in my opinion it was a pretty big mess up. Beware. There doesn’t seem to be a quality assurance department.

- Deleting this app

The dasher and I had a communication error. I work in a hospital as a nurse and we are in the middle of a staffing crisis covering Covid patients. I never got the dashers call as I was in an isolation room and couldn’t take my phone inside at risk of contaminating my phone. When I exited the patients room I saw that I had notifications and immediately headed downstairs to meet the dasher. He proceeded to yell at me over the phone about what was taking me so long. After that he arrived at the front door of the hospital and continued to verbally insult me while hanging my bag of food out of his window. I advised him I couldn’t walk to his car because the doors would lock me outside. He then got out of his car and continued to verbally berate and accost me at the front door of my hospital. The entire interaction was himulating and disgusting. Here I am putting myself at risk taking care of these high risk patients only to be belittled and insulted by one of your drivers. Furthermore I asked your driver to meet me at the main entrance so he wouldn’t be put at risk by entering the hospital. I ordered from postmates the same way a few days prior and the driver was kind enough to figure out what floor I was on and deliver my food in hand. Even though I had requested to pick up my food outside. That’s what respect looks like. Your driver is a representation of your company and as a result I will never use your service again.

- Terrible, unreliable customer service.

What’s the point of having this delivery service for convenience if they’re inconvenient? The drivers don’t even care, a lot don’t speak English so they can’t even communicate or care to when the restaurant sells out of an item or even care to clarify if the order is correct. They take a whole hour to bring food when you literally live 7-10 minutes away from the restaurant. I work in a restaurant and Door Dash calls to tell us what the order is....their menu isn’t updated first of all.....they themselves don’t care to give the right orders, when I ask more questions on how customers want certain things (example: sushi) they just take a guess depending on the price. They messed up a lot of my customers’ orders and these customers take it out on us. Some understand, some don’t. The drivers are rude, impatient and feel entitled to get mad when sometimes, door dash calls for the orders late. Sometimes the representative calls, and the driver shows up literally a minute later when I said the wait was 20-30 minutes. Poor service, poor communication.... I don’t know how they’re still lasting and I’m usually understanding because I’ve been working in a restaurant for 6 years and I feel bad ordering without tipping but my tips aren’t worth the hour wait when my city is small. You’re better off getting the food yourself.

- A couple of improvements

This is my favorite food delivery app! They cater to So many cities!! Which is Perfect for me since I’m a truck driver! I can’t tell you how many times I would have gone to bed hungry if it weren’t for DoorDash delivering to my truck!!!! Also... being on the road... I see the same foods over and over!! This gives me variety!!! I absolutely love them!! But the reason I gave 4 stars and not 5 is because sometimes... There aren’t enough drivers around or any available at all. And then if I don’t monitor it, an hour will go by and I’ll be expecting my order soon and look at the app and see I Still don’t have a doordasher!! At time of order, could you maybe show the number of available Doordashers and how far they are? That would make a Huge difference! I get all anxious wondering how long it’s going to take for a dasher to accept the order! And the other thing is... if they have multiple stops.... give us the option to accept that driver or not!! I’ve waited 2 hours before because my dasher had multiple stops and Then the driver was unprofessional!!! When I’m hungry, I’m not trying to wait 2 hours for my food!! But that’s it. Fix those two issues and you guys are golden. 👍😄

- Always mistakes with my food.

I keep giving DD chance after chance but out of all of the times that I’ve ordered, at least one thing has been incorrect with my order. How difficult is it for the dashers to check and make sure your food is correct before delivering it to you?! The worst restaurant I’ve dealt with is Wendy’s. I always leave comments saying what I want and don’t want on my salads and sandwiches. I think there has only been two out of eight times that my order was accurate. So then I have to wonder why don’t the dashers check the food to make sure it’s correct? I’m not saying every dasher is like this but it seems like many don’t care to bother checking. And what I hate is that you have to tip them before you get your order. If my order is wrong and you didn’t bother to check it and it ends up being something I won’t even eat or didn’t order, you don’t deserve a tip! I understand people want tips but if you can’t even give me the correct order then you don’t deserve any extra money. And what kills me is that DD only gives credit in the app which means you have to use their service again. There have been multiple times where I order again to get rid of my credit, only to have more credit applied because my order was wrong. At least give us the option on how we want our refunds.

- Worst Food Delivery Service Out There

I have used Door Dash for years and they are usually late and mess up the order but tonight was it. The app has been deleted. I ordered before I left work so I wouldn’t have to wait for my food. I live in a high rise building so they can leave the food with the doorman. When I got home the app said the food was delivered. The doorman who I trust said it wasn’t. I texted the dasher and he said the food was taken before he got there. So why did he mark it delivered in the app? After spending 10 minutes getting a hold of their customer service via a chat season they spend 20 minutes to tell me that the food was at the restaurant and never picked up. So the dasher lied. Tjwy said they would send a new dasher to pick it up and apologized for my experience. I told them to cancel the order as at this point the food has been sitting for 90 minutes (I have an hour commute) and it would be another 30 before I can get it delivered. They told me the best they could do was to give me a $20 credit on a future order. So I paid $45 for food that will have been sitting for 2 hours and that is all I get? After another 15 minutes they issued me a refund and canceled the order. They did absolutely nothing to try and make the situation right in their own. I had to argue my case repeatedly and waste my time just to get my money back. They offered nothing else.

- Bad for restaurants!

I work at a local cafe in Portland, Oregon and we get a lot of orders from delivery companies like Postmates, Grubhub, UberEats, and more recently Door Dash. Our place used to get large amounts of big orders, but customers have no way to tip us (we have had $70 orders with no tip before :/) and delivery people aren't necessarily allowed to tip us either. So our place had decided to set house rules: 15% automatic gratuity fee for every delivery service orders. No other delivery services have issues with this new change, in fact everyone was supportive. But Door Dash doesn't walk up, order their customers' food/s, pick it up, and deliver; they call in beforehand—and they don't disclose that they are a Door Dash representative making the phone-order. They used to at least have a set "script" that makes it easy for us to ask if it is Door Dash calling, but lately they've been placing orders as if they were regular customers. Once the delivery guy comes in to pick up the order and we tell them that we charge 15%, every single person has thrown a fit, saying that we HAVE to let them know on the phone that there will be such charge, otherwise we can't charge them. But how are we supposed to let them know when they don't disclose that they're the ones calling? Change your rules!! A lot of local restaurants are dealing with the same situation and it's a HUGE disadvantage!! :(((

- Overcharged for my meal

I placed an order through DoorDash, for a grilled chicken salad. When the driver arrived at the location, upon arriving at the restaurant she was informed, they were out of grilled chicken. I elected to have ham and bacon instead. I was charged $9.49 for a grilled chicken, ham and bacon salad. Since there was not any grilled chicken, the price of my salad decreased to $5.94. The driver informed me the adjusted cost would automatically happen; I should receive a refund for the overage. I waited a couple of days, before contacting CS. I was asked to provide the receipt showing the decreased price of the salad. I also added the message from the driver, informing me, that there was not any grilled chicken. This company did not even bother verifying the information with their driver, assumed that this message was from someone not affiliated with them since their number did not match their organization. I ask for a copy of the receipt; I received the credit card receipt showing the amount that was charged for the salad since that receipt only bared the decreased amount it was not correct. Very unfortunate, overcharging people for food and turning a blind eye when there is a discrepancy. I will never use the service again. I hope my review helps deter consumers from making the same mistake I did entrust a service from a company who lacks etiquette and does not stand behind their business motto when dealing with the customers.

- Would give zero stars if I could

Save your time and money and use literally any other delivery service. I ordered food, get a call from the driver that he will be later than the estimated time. No big deal, that stuff happens. Over an hour after that phone call, and two hours since the order, he shows up with the wrong order from the wrong restaurant. Then he expects me to have the solution to this problem instead of knowing what to do. Weirded out by this, I ask him to just leave and I'll figure it out. Took three times of me asking for him to finally leave. I try to log back into the app to contact someone and it wouldn't let me. It kept on showing an error message or just closing me out of the app altogether. I eventually just googled their number. I call door dash. I get a woman who doesn't know English. I try desperately to explain my situation but she wasn't understanding. Then I try to give her my phone number to look it up and she didn't understand it. I am not knocking anyone for not knowing English, I am just dumbfounded why she would be taking inbound calls from a predominantly English speaking country. I gave up and eventually just hung up. Finally after my fourth attempt to call, I get through to someone. I haven't gotten my refund back yet, but I'm hopeful that's the one thing this company will do right. This was my first and last time ever ordering from them.

- Stole my money

So I submit an order to doordash. All good right? I get a text from doordash 45 MINUTES LATER saying my order has been cancelled AFTER I was alerted my food had been picked up. Still no big deal, I understand things happen. The problem is that they still charged me the 27 and some change when they were the ones to cancel my order. I call in to try to retrieve my money that I was wrongfully charged for. Sorry can’t do that, only communication you can have is thru internet text which is bogus as well. The lady I’m chatting with proceeds to tell me they cannot refund my order because I am the one who canceled. WHAT?!? I respectfully ask her to pull up the data again and check because I am certain I did not cancel the order. Why would I cancel an order 45 mins later when I have desperately been waiting for the food. She then comes back and apologizes and offers to refund my money. All good right? Nope. They only refunded me 20 dollars when the total they took from me was 27 and some change. I have reached back out to them and they sent me an email back saying that email no longer exists? I’m not gonna go thru all the trouble for 7 dollars but the principle is this company is not honorable. Since I have been using Uber eats and have never had a problem with them. I highly recommend you choose a different food delivery service other than door dash.

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Dairy Squad: Creamer

This message isnt to EVERYONE who uses #doordash or #postmates. in my area its MOST people who use food delivery. If you are to damn lazy to go pick up your own food INCLUDE A DAMN TIP!! NO i will NOT do a 30 mile round trip to bring you buffalo wild wings for only 3 dollars!

Chubz

I like how doordash says free delivery but it’s still cheaper to pick the food up 😒

diamond

she’s located in the hemet, winchester, menifee area! she does delivery & pick up, and is also on doordash! if you end up buying her food, please leave a review 🥺 here’s the link to her page

DoorDash - Food Delivery 4.11.0 Screenshots & Images

DoorDash - Food Delivery iphone, ipad, apple watch and apple tv screenshot images, pictures.

DoorDash - Food Delivery iphone images
DoorDash - Food Delivery iphone images
DoorDash - Food Delivery iphone images
DoorDash - Food Delivery iphone images
DoorDash - Food Delivery iphone images
DoorDash - Food Delivery iphone images

DoorDash - Food Delivery (Version 4.11.0) Install & Download

The applications DoorDash - Food Delivery was published in the category Food & Drink on 2013-10-10 and was developed by DoorDash, Inc. [Developer ID: 719972454]. This application file size is 159.54 MB. DoorDash - Food Delivery - Food & Drink app posted on 2020-10-28 current version is 4.11.0 and works well on IOS 13.0 and high versions. Google Play ID: doordash.DoorDashConsumer

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