DoorDash - Food Delivery App Reviews

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Dash pass is not worth it/ poor policies and too many screw ups. I constantly have problems with my order and late deliveries. Door dash actually has a policy that they won’t compensate you for their mistakes if it happens to you too many times and trust me if you subscribe and use your dash pass, you will encounter an absurd amount of problems. I regularly have missing items or food that arrived extraordinarily late and I’ve had food that didn’t show up at all and was marked as delivered. Today the order I placed at a fast food restaurant at 5 o clock took almost two hours to arrive, it was finally delivered at 6:45 cold and soggy. When I called door dash about the problem they offered me LESS than the cost of my order for the issue. I did not pay for two hour old soggy food. They finally offered me a “courtesy” of the $9 they offered me on my $17 order plus an additional $10. Food prices are marked up and that extra money goes in doordashes pocket as well as the dash pash and any fees. You’re paying a lot of extra money for this service and they don’t take responsibility for their errors. In fact, after monitoring this most recent delivery i believe they had my food just sitting around in the dashers possession while they attempted to monopolize on other orders as my food got cold while waiting for over an hour to be delivered. I won’t be renewing again especially after being informed I shouldn’t get fully compensated for my cold soggy two hour late food.

Overcharging Menu Prices. My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.

Worst delivery and customer service ever!!Do not use!!. I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!

Denny’s. I don’t like how Denny’s takes ur money but cancels ur order and then say was 5-7 days to get ur redound like no the she give you ur refund right away overall the app DoorDash is great but if I could report a store it will be Denny’s and not to mention when I ordered from Denny’s before the plastic silverware was already open my eggs weren’t fully cooked and I asked for scrambled eggs and my bacon wasn’t done and they only gave me one syrup container that wasn’t filled to the top and my hot chocolate was halfway gone DoorDash u need to fix this because this is unacceptable for Denny’s to be taking people money but canceling the order and then we would have to wait to get our refund and my child is starving and I can’t cook for her because I have a netting in 5 minutes and Denny’s is what she wanted for dinner so how am I supposed to feed my daughter if Denny’s is canceled my order but took my money I’m about to delete door dash and start using Uber eats this is not acceptable to working mothers WHO BARELY HAVE TIME FOR THEIR KIDS AND FOR THEM TO COOK FOR THEIR KIDS and ik people are reading this and probably saying it’s not that big of a deal just order more well I can’t that was the last bit of money I had until I get my paycheck on Sunday until then my husband will pay for groceries because he doesn’t like ordering take out thanks a lot DoorDash/Denny’s

Jim from Gainesville Florida. I scored this app really high because the app makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the DoorDash out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses this app and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make this app even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.

Don’t bother with delivery. My first few orders with DashPass were great (faster than expected delivery time and food was always hot). Then I had the occasional order delays. This has progressed to food being marked as delivered when it wasn’t. Most recently, the dasher picked up my meal, the app indicated the driver was one minute away and then the map began updating to show the driver further and further away, driving in circles. I assumed the driver was lost (no message about completing another delivery as had observed previously) and tried to message that I was available to provide directions. Then the driver got on a state highway and drove out of the city. The app updated to say the driver was at most 7 minutes away, but realistically they were at least 20. The driver had possession of my meal for over half an hour at this point. Then began the nightmare of trying to get the delivery canceled. When I finally got a hold of a customer service rep, they said the driver was completing another order first. I can see completing an order that adds 5-10 minutes and is within a reasonable geographic zone but not adding over half an hour. This is the opposite of quality assurance and I would consider this to be a potential public health issue. I was able to reorder, walk to the restaurant and home before the dasher would have made it back into the city after dealing with customer service. DashPass is fine for order and pickup. Don’t waste your money on their delivery fees.

Malfunction in the process. Not thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled.

Recent update made it impossible to order anything from home anymore. I've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻

THE WORST DELIVERY SERVICE!!. I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.

Information Stolen. My DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back.

Great concept, horrible execution. Doordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers.

They’ll steal your money. I was a consistent user of door dash for a while and I paid for the dash pass monthly. I made an order on DoorDash and the wait time on the order was over an hour so I proceeded to cancel my order and asked to have the money refunded to my card and the wait was going to be roughly three days. I was instructed to contact my bank if I didn’t see the funds after three days. Three days pass and I’m still waiting for my money to come back into my account so I contacted my bank and they tell me that there is no record of door dash attempting to refund my money. So I then proceeded to contact door dash and this time they tell me repeatedly that they issued a “refund” but I would not see any money return to my account??? After wasting my breath I finally agreed to take my refund in door dash credit. A couple days later I decided to use the credit issued to my account and made an order. I received my order and was missing 5 items from my order and when I attempted to report this issue to door dash I was immediately told that because I used credit they couldn’t do anything. I open the customer support chat and was told that because of the previous issue with my account they could do nothing to fix my order. So basically i spend money every month for a “premium subscription” to door dash and then I spent two weeks trying to get my money back from door dash just to have it stolen again and then be told that I can’t have my money or my food.

Good app, lousy customer service. I recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get.

Beware of driver name OTM. Person never dropped off food and toke a black photo. Never answered me either. Thankfully door dash gave us back our money but not to our bank account but as credit on their app. For the first time ordering I can say it definitely was a sucky experience! But I like their quick response. Our door also has light and cameras. Unfortunately the next driver placed the bag of food so close to the door that I couldn’t open it without it rolling down the steps and she seen me (the passenger) struggle and still drove off. She literally could of got out and helped but I guess she waited for me to say help when I looked up to say help she already was driving away. Tho I would of not waited for someone to say help and offered it, I still feel this was a better driver than the OTM which I found out means “On The Move” meaning someone making moves being sneaky and they sure was and got away with it. Other than those two experiences I’m ok with giving the app another try. I’m in Philly PA so people out here going to try to take advantage the best way they know how and think they entitled to it smh I just wish there was a way to protect us from people like this who they hire.. I’m ordering again today so let’s see what happens now…

Absolutely terrible!. Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do.

Horrible service. I wouldn’t have issues with this app if it wasn’t for the fact that 80% of my orders are always wrong. I have had someone else’s order delivered to my door, drinks or desserts completely forgotten, over an hour of waiting for delivery only to have my food cold when it get to me. Drivers are super unfriendly and don’t dive a sh**, probably because they don’t hold their drivers accountable. It’s not worth the $10 a month for premium service and the fees. You’re just better off getting in your car and getting it yourself. At least this way if your order is wrong you can correct it in the moment. Rather than sit and stew in anger and frustration while you complain to door dash to refund your money in credits. Then you’ll have to wait another 30-45 minutes to reorder and have your food delivered hopefully correctly. I have had multiple times where I have ordered food, it’s delivered wrong or missing things, get my money credited back, order again, then it’s delivered wrong again. This could be a great service if drivers and food establishments were held accountable for their mistakes but they aren’t because everyone is using the app and who cares because DoorDash is probably making bank in a COVID world. I have removed my dash pass and will no longer support this garbage service. Sure getting my own food is slightly inconvenient but I won’t be wasting anymore of my money.

Good for consumers bad for dashers.. I have been both a consumer and dasher and it’s very convenient for a consumer if you are willing to pay the extra fee but it’s also hard to tip so much extra for the dasher to make it worth while. As a previous dasher I know that it is hard to even call it a side hustle. Most consumers are reluctant to leave a tip and when they do it’s minimal, but I understand as a consumer that it’s hard to pay a big tip when you order something and the price is twice as much as item you paid for just because door dash charges extra. Then you have you tile the driver because trust be they don’t make much without a tip. Please tip big for these dashers if they do a good job so there is more value in it. Remember, door dah doesn’t pay for gas, insurance, maintenance or anything. Yes dashers get a tax write off but it’s not exactly the same. Also, if you are a dasher you may want to try instacart instead if it is popular in your city. Especially in the winter. It’s pays better and it keeps you more active throughout the day. I made way more doing instacart when I was trying both. Around $20 and hour. Again you are an independent contractor so you can get write offs. I personally wrote off all of my taxes as a instacarter and make about 40,000 a year gross income.

Love DoorDash…but MANY order issues. 1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️

It’s okay. I’ve been using door dash for a while now and it’s been a very mixed experience. I pay for dash pass and have still really yet to determine just how beneficial it really is. A good 60% of the time my orders are on time and at least mostly correct. However for a good amount of time now I’ve had a lot of trouble with dashers. Many of them are on their own time schedule and see the delivery times more as suggestions than the time the food should be there. I’ve waited over half an hour past the estimated delivery time and because of that had nothing to eat during my lunch break at work. The most frustrating thing I’ve experienced on this app is that drivers now can pick up other orders “in the area” of your order, and even if your order was the first picked up they’ll take it on a ride to their other delivery(s) while your food gets nice and cold for you. Also, the good majority of restaurants that I’ve seen on here do not take special instructions at all. This means that, for example, if you want extra sour cream on something but they don’t specifically have an option for it to be selected as an add on to the item, you’re just out of luck. This can be very disappointing and I’ve not ordered things and gone and grabbed it myself because of this. Overall it’s an alright app. I just hope they make the customer more of a priority to their dashers.

It’s a mess. Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.

Sick of delivery issues. I’ve used DoorDash quite frequently over the past two years. However lately it seems I’m having more more issues with my food not being delivered to the correct address or Dashers picking up other orders and my food getting here extremely late. That has even happened when I’ve ordered things such as ice cream. I think the worst part about it is that some of these Dashers do not respond to your calls or messages. I could easily direct them to my house which is not at all difficult to find. GPS takes anyone directly to my driveway which is only 15 feet long. for a long time my orders often came without the drinks. Therefore I stopped ordering drinks. But now there seems to be issues more and more. The worst part is often times I only get partial refunds when a delivery does not go well. Or when the delivery is delivered to an entirely different place I get offered to have it re-delivered. But then the new Dasher ended up still picking up somebody else’s order before mine and then came to my neighborhood with blaring music that caused some of my neighbors to step outside. Very embarrassing. I was afraid to even complain about the loud music as this person obviously knows where I live. All these issues coupled with the high prices make this no longer worth the trouble. therefore I have deleted the app and will no longer be using.

What a horrible company and app. Just minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again.

Failure to Properly Resolve Issues. We have always used DoorDash as our go to delivery service when out of town, but that will not be the case any longer seeing as they are unable to resolve issues when they arise. We received two absolutely incorrect orders we could not even eat after calling DoorDash customer support twice to resolve the issues. I was given the false impression I would receive a full credit back after two failed attempts of delivering a correct order and speaking with customer support agent and being placed on hold in order for them to speak with the restaurant. This was not the case. While I was given partial credit, that to me is not acceptable given the circumstances of the entire ordeal we went through at almost 2 o’clock this morning then having to go to bed hungry. We at least expected the money we wasted last night to be back on our account and ready for us to use for breakfast when we woke up. However, that is not the case. If we do not change our minds once we use this partial credit to split a meal from somewhere (compared to the two combo orders we placed at the restaurant from last night), we will be deactivating our account. I will find another delivery service other than DoorDash which will not give you the go around when they make a mistake or the companies they entrust to make and package the food you pay them for through this very app make mistakes!

Love The Service, Hate The App. When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18

Good App. Good Service. Good Money Grab.. I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.

Customers are valued. I’m gonna start with that I have a $50 credit for a week for year as an incentive from my employer. Now with that being said, there are times my family of 4 has gone over the credit limit and therefor I use my credit card for the remaining balance. In November I made a door dash order and ended up paying about $15 more than the credit. When I received my order I realized there was a lot of food that was missing. So I called the dasher who explained she just picked up what the restaurant had on the shelf under my name. So I call the establishment and asked why I didn’t get everything and they said because they were out of a lot of food, I said ok then I can get a refund for the food I bought but never received and the manager said to contact door dash. So since the end of November until last week, I was being told I’d have my refund within 7-10 days, never got it so I would contact a few more times and this last time I was able to get ahold of door dash, they stated they could not refund me my money due to their policy and procedures. So I paid for food and never got the food or a refund. I even told them I’d be ok with a credit on my account and they said sorry for this particular order we can not do that. I’ve tried to reach door dash to get a better understanding and now I get nothing. So with the rest of the credits I have until July I will NOT be using and I will NEVER use door dash again!

Horrible feedback. Unprofessional drivers and support. My experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers.

It’s okay. I love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.

WORST FOOD DELIVERY SERVICE. Wow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company

Something’s Always Wrong. Let me start by saying that I usually order through a restaurant’s app or site and not this one, but when a restaurant partners w/ DoorDash, I have no choice but for my delivery to go through them. And it’s always DoorDash that messes something up. Missing items, mostly. But last order was the final straw. I made a scheduled order earlier in the day to be delivered around 6. Twenty minutes early, my driver marked that they’d delivered the food. They did not. Another thirty minutes go by, I call the restaurant, they tell me the food was picked up to be delivered so I have to call DoorDash support. Food’s over half an hour late at this point. Support staff was kind (one lady had a rooster crowing in the background so sadly I couldn’t hear half of what she said, but hey, that’s what happens when you outsource CS), got my food redelivered, but it took a while. Don’t know what happened to the first driver but hope he enjoyed his petty loot of boneless chicken wings. In total I got my food nearly two hours after it was originally scheduled to arrive, and there were still missing items! Unacceptable. Great job DoorDash, I’ll be going through the inconvenience of picking up my orders from any restaurant that uses you as a middle man from now on. Edit: When asked to give feedback via text the link just led to an empty webpage, so I figured I might as well give feedback here.

Wow! Horrible auto-response .... I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.

Great customer service. Cons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH.

Whatever. I guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever

Address issues. I enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem…

Disappointed. Used this app for a year and about 80% of the time we have a missing item from our orders. Instead of enjoying my food with my family, I am trying to figure out food for a family members who didn’t receive their meal and I am on the app trying to get my money back -which is a joke, they won’t refund fully, they OFFER both options of either a portion of your money back as an app credit or full refund, but you can’t select the full refund, it will still only be a portion of the money credited as app credit- I finally reached out to support angry I can’t get my actually money back and claim I choose partial refunds as a credit. That’s because there is NO OTHER OPTION and I HAVE to choose it to get out of the window to get help from support!! What a joke! Extremely disappointed. You would think they would have their dashers check over the orders or after having us alert them every order we were missing something to start looking into it, but no. There isn’t anyone confirming all items are accounted for prior to delivering. We’ve had cold meals because dashers (I’m guessing to get as many deliveries done in one trip) are delivering other meals, so it says our food is on the way.... an hour or more later it does arrive... cold and gross. I cancelled our subscription and still won’t get my money back because they only allow store credit- which is still only a portion of what money we lost.

Poor customer service and app security.. Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would.

Really Poor Communication/Instruction Following. I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.

Doordash even stole Keys. Doordash doesn’t hold their Enployees Accountable. Although I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us.

Door dash scams with driver tax fee ontop of delivery tip. I ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant.

read for decent info 🧐. i use door dash A LOT, the service is great, the best out of all apps ive used. i live in a spot thats pretty hard to find, but the drivers always follow instructions amazingly. sometimes my food is a little bit cold, but i blame this on living in a busy town with lots of traffic. i have yet to have a bad experience with a driver. that being said, the system of door dash could be a bit better. theres been a few times where, for some reason, they back charge a couple days later for a delivery fee. this would be so bad if it wasnt $15, and doordash claims delivery fee is "$1.99". this has caused some complications because money doesnt grow on trees, and this was just the easiest way to get food to me. i also do not like the fact that you are given options for tips, rather than being able to enter them yourself. not many complaints at all, out of all of the delivery apps ive used this one is by far the best, there will always be complications with everything. all the drivers ive had have been great, unlike postmates and uber eats, so yea, go with door dash!! plus, there is a plethora of restaurants and businesses on doordash. i can find small bakeries in my city that i wouldnt be able to on another app, so thats another great thing.

App and service needs changing. DoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face.

Good (overall). In many ways, the work of a critic is easy. We risk very little, yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the *new*. The world is often unkind to new talent, new creations. The new needs friends. Last night, I experienced something new: an extraordinary meal from a singularly unexpected source. To say that both the meal and its maker have challenged my preconceptions about fine cooking is a gross understatement. They have rocked me to my core. In the past, I have made no secret of my disdain for certain foods and those who prep it. It has been said that “anyone can cook”. But I realize, only now do I truly understand what those meant. Not everyone can become a great artist; but a great artist *can* come from *anywhere*. It is difficult to imagine more humble origins than those of the genius now cooking around the world. I will be returning to Door dash soon, hungry for more.

Delivery drivers don’t ever follow instructions. Every time I have ordered, I have put in the instructions to not knock or ring the doorbell, and to just leave it at the doorstep (you get a notification once they mark they dropped it off anyway), but they bang on the door or ring the doorbell when they drop it off anyway. Today I ordered food to my new place, which is a basement apartment accessed from the back yard. I explicitly said in both my address and in my order instructions that my door is on the back side of the house (which has a very clear and obvious path around it), and instructed them not to knock or ring the doorbell. Anticipating the same instruction ignorance issue as previous orders, I even sent a message through the app to the driver to tell them to bring it around the back. Lo and behold when my order arrived, the driver ignored both of my instructions and my message and rang the doorbell of the front door. This is incredibly stupid because I am assigning the tip before the order comes by the design of the app. I am happy to give a good rip for good service, but there is no recourse or accountability for the delivery driver to follow any instructions, because their tip is guaranteed. If I am giving a tip and I put instructions down, and I’m not asking for anything irrational (literally just bring it to the correct door and don’t knock), those instructions should be followed. It isn’t hard. Not one of my drivers has followed instructions. It’s absurd.

App Failed & the Worst Customer Support Ever!. I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.

Assignment of Dashers. I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.

Customer service is a disaster. I placed an order, two drivers bailed out on the order due to having to wait an extra ten minutes. Mind you we tip a ridiculous amount both being in the service industry. So, someone picks up the order drops it off and runs away. 100% incorrect order. Missing all four drinks/shakes and I don’t know the 2nd bag of the order. 100% under the wrong name… my name brings with and E not and A. Call customer service and told 100% will go back to the card…. It didn’t. So I contact them and of course there is NOTHING THEY CAN DO. This man I spoke to via text convo, told me to calm down said I was too excited and maybe I had personal problems to be upset that I was lied to again. I have loads of screenshots where I was Insulted and pretty much called a p.o.s. By someone who refused to apply the credit to my card and not an app credit. I was then promised 30+ dollars in a gift card multiple times and got a wait for it 5.00 credit… when asking to speak with someone higher up or idk maybe over the phone I was told I was old and to get with the times. No on talks on the phone anymore. I am sure the BBB would LOVE to know they are lying about their return policy and method of payment. Customer service is disgusting and a total waste of time. Just don’t use the app. Just drive to the place. Give the money to the restaurant directly. Crappy drivers are one thing. Bad customer service is a company approved problem.

Dasher dropped my food off at the wrong address😡. I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!

Endangering my family with every order.. First off I’d like to state this review is written during the pandemic by someone who cannot afford to catch COVID. The drivers for this app are incapable of listening to the simple request of “contactless delivery”. Every order arrives with the driver knocking on the door after which I wait because I expect them to put the food down and leave. Sometimes they do just this, but the majority of the time they continue to knock again and again with increasing aggression. I have now opened the door far too many times to find the driver standing less than a foot away from the door asking if this is my order. Several times they have even handed me the food directly. It is incomprehensible to me that this has happened so frequently when “contactless delivery” is currently advertised all over the app. I can’t see it being anything other than the training for the drivers right now. I know that many people aren’t worried about the pandemic and would have no problem with this but I have to visit my parents weekly and I do not feel comfortable risking their safety. Our address is clearly stated on the order and it is not hard to find so I know that is not the issue here. I have decided to stop using these delivery apps completely as this problem is widespread across all of them. Disregard this review after the pandemic has ended as the apps themselves are incredibly useful.

Would have been 5 stars but....... So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure

Great app if you want to waste your money and time :). On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.

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literally the worst. i have used door dash a few times and 80% of those times i would get my order cancelled as the restaurant would be closed that day or the restaurant doesn’t even use door dash. i dont know how that happens as this would never occur when using uber as they are informed of all their closing times etc. doordash support is a joke too, when i got my order cancelled i called the restaurant as they were taking over 40 mins just to confirm the order for them to inform me they don’t use door dash and never have. I told this to door dash support and they did absolutely nothing to help, didn’t take accountability and tried to cover themselves by saying the driver had an issue. I told them that was not true as the restaurant told me they dont use door dash to them have them say “sorry, u will get your money back in 7 days, not our problem” DONT even bother with door dash they waste your time and money.

The worst software and system!. 第一次差评先给这个软件。首先他在餐厅不营业时显示营业 并且接单。第二，我等待了2个小时，居然没有一通电话告知。 第三，取消订单后 依然继续扣费 ？ 第四， 客服和我说居然取消订单后需要申请退款，并且在有效时间内说明。 吃像可真难看。再见吧。希望所有人谨慎选择。 Первый плохой отзыв об этом софте. Прежде всего, он открывает и принимает заказы, когда ресторан закрыт. Во-вторых, я ждал 2 часа без единого звонка. В-третьих, продолжать удерживать комиссию после отмены заказа? В-четвертых, служба поддержки клиентов сказала мне, что мне нужно подать заявку на возврат средств после отмены заказа и объяснить это в течение эффективного времени. пока-пока. Надеюсь, все выбирают тщательно. The first bad review for this software. First of all he shows open and takes orders when the restaurant is closed. Second, I waited for 2 hours without a single phone call. Third, continue to deduct fees after canceling the order? Fourth, the customer service told me that I need to apply for a refund after canceling the order, and explain it within the effective time. Ugly goodbye. Hope everyone chooses carefully.

Goodbye DoorDash!. As a loyal and long standing customer for doordash, I’ve never felt so disappointed with their service. App = Deleted. I’ve spent thousands on their service for years, however, apparently, all of a sudden, due to their “policy” I’m not entitled to any refunds or credits now when someone makes a mistake on my order. This usually happens regularly every few orders or so and despite my patience all through these years, I found out from the last order I made (which had missing items) that I had reached a “limit” and was unable to claim compensation or a refund for my missing items anymore. Not good enough. Why is it my responsibility to pay out for other peoples mistakes from now on? Every credit i’d received was reinvested back into doordash anyway… so good luck to them, they’ve lost a potential lode of money from a loyal customer.

Do not use this service!!!. I ordered a meal for delivery and after 1:30 I decided to ask why it kept being delayed. I was then advised the restaurant was closed by the delivery driver. When I contacted door dash I was told the restaurant closed. I was not offered an apology and then advised I was not charged. I was made to provide a screen shot of my transaction to prove I was charged. They then advised they would refund me the wrong amount for a completely irrelevant transaction which also appeared on the screen shot I sent them. I advised they were incorrect and they eventually figured it out. They then said I would get an email approving my refund. I never got the email or a refund. This is not the only issue I have had with door dash. There help service is appalling. If you use this app I hope you don’t have any issues because if you do have an issue they will not help you. I will be contacting consumer affairs about other issues I’ve had with the app as I have been charged incorrectly and they refused to help me with this advising it is not their transaction despite my bank advising it is them as well as the transaction having the exact seem details as the other door dash transactions. Im really angry and quite upset that they have not helped me with a genuine problem that was their fault. I asked to speak with a manager a dozen times and advised a manager would call me which they never did. I’ve even sent emails with no response. Absolutely disgusting service.

Would not recommend. I ordered a meal from McDonald’s about 15min before their closing time (I usually don’t order this late to a place’s closing time but my friend had yet to eat anything so I was going to order some food for them). The order was accepted and I was told it would take up to roughly 40min which is fine. I waited roughly 10min before changing my mind and wanting to cancel the order out of fear that it was too close to closing time for them only for DoorDash to tell me that they would not refund me because the restaurant had already accepted and started making my order, so I thought oh well, it should be fine then. 20 more minutes go by of us waiting and the order was suddenly cancelled??? Why accept the order in the first place only to cancel it so late afterwards!? We couldn’t even order from any other place by then either as by the time 30min had passed every other available place was only 5min from closing and we didn’t want to risk waiting another half hour for another cancellation. Terrible customer service, never using this app again

Food Delivery Services have Killed the Hospitality Sector. This app is trash, but probably as trash or a little better than other food delivery services which are an abject failure as a concept, at least from a consumer standpoint - otherwise a genius and incredibly lucrative business venture. The system totally removes accountability from businesses and drivers alike to ensure food is made and delivered in an adequate amount of time, in an adequately presented way, with adequate quality and at adequate prices. DoorDash - though I’m sure it’s not exclusive to them - believe they can charge a service fee on top of a delivery fee and still allow drivers to make more than one delivery so your food arrives lukewarm, and get around it by offering a premium service. Create the problem. Offer the solution. It is ingenious business, but disgusting humanity. Alas these a deeper problems than just one bad delivery service. I just hope enough people wake up to this reality to stand against it. People power can always prevail.

Worst experience ever. I have been using DoorDash for at least three years recently I got a job at a shopping centre and i can’t leave the place to buy food so I resorted to DoorDash since day 1 I ordered food from there always something bad happened ( missing item, stale food, 3 hour wait time, missing utensils or even wrong food was delivered) and recently they refused to give me any solution to the problems. I understand if a lot of people do give false information or fraud. But the fact that I give picture evidence of the food being wrong,hair was in it and more, and still being rude or not wanting to resolve the situation is just ridiculous. I HATE DoorDash so much because I get sick every week because I ate late or even didn’t eat anything for the whole work shift and I am a single mum that have a baby to take care of at home. So being sick is not convenient at all, I nearly got a fatal accident from eating food that I’m allergic to when I already informed them about my allergies

Delivery issues. I’ve had door dash delivered 3 times, Carl’s jr, maccas and maccas again. The first time I got it, about 4 months ago, it was good it came on time and it was warm, about a week ago me and my family got Carl’s jr, they gave us the wrong order at first then we had to wait another 40 minutes to receive our correct order. Today, me and my partner ordered MacDonald’s, we waited about an hour or so, the frozen coke came half empty someone had clearly drank it, the store is a 15 minute drive from my house, max. Why did it take so much longer, all of our food came messy, cold, half the fries were also gone. We tried to report it but they said we had reported to many things within the last week (Carl’s jr and now this) so we weren’t able to file a complaint for the coke or fries or time. I won’t be using the app again.

Absolute Waste of Time!. I am someone who has used this app probably for the better part of a year. I have never had so many disappointing results from a delivery service in my life. The first few orders with them were good, enough for me to think that it was a substitute for Menulog. But now almost 80% of my orders are wrong. I just waited an hour for my order to arrive. And minutes before it was supposed to come, the service said that the order was cancelled and I would be refunded. By the time this happened every other restaurant had closed, which meant I could no longer order anything else. But my ‘partial’ credit, also couldn’t be used. Now I won’t get my money back for close to a week. (*interesting that they can take you’re money so fast, but can’t return it at the same speed $$$*) Although they have credited me $10 for some of my incorrect orders in the past. It’s really not worth the trouble, nor the hours you will spend waiting for your food to arrive. ‘IF’ it ever arrives... 0 out of 5 Stars.

THE WORST FOOD DELIVERY SERVICE. So disappointing. Hoping to support a small local restaurant, I used DoorDash to order dinner for my family. As the time for it to arrive came and went I discovered that the order had been cancelled by the driver. I called the restaurant and the lovely owner told me that the driver had been - for lack of a better word - a jerk who cancelled the order after not wanting to wait five minutes for the order to be completed. I contacted DoorDash and they were completely unhelpful. Thankfully I was able to sort it out with the restaurant directly but it was not their fault and they shouldn’t have had to do anything. I picked it up myself which made DoorDash entirely pointless. The small business would’ve been short a bit of money too had I not picked it up which isn’t fair on them either. The help desk was completely ridiculous at DoorDash and all seemed to be very generated responses that weren’t helpful to my situation at all. Use literally any other delivery service.

Generally good, not great when you need support. I’ve been a DoorDash user for a while now and whilst generally good where orders don’t have issues, customer support is quite poor for orders you need support on. I had an order cancelled (which I didn’t initiate) and got an email saying it was cancelled per my request. On following up through the apps help chat function, the agent advised the dasher had to cancel due to an emergency. Before I could respond and provide feedback to incorporate actual cancellation reasons on the email that’s sent, the agent closed the chat window within 3 minutes of no response stating because he hasn’t heard back from me in a while. Is 3 minutes a while? I would think you’d wait at least 5 mins before closing a help/support issue.

Doordash is incompetent. In short, just don’t use them. I’ve spent over $3000 and their mapping system is just horrible, my orders would always get processed by the furthest restaurant away (e.g Maccas) and the drivers will always go to the incorrect street address. I provided them feedback about this and they dont care. They keep offering me $10 credit to try and bribe me when my food keeps getting delivered cold. This has gone on for about 2 years. Today, they screwed up on 2 of my orders (one Order was cancelled but I was still charged & another was delivered to the wrong address). The customer service rep implied that I was still going to get charged a service fee on the cancelled order when there clearly was no service provided. (I spoke to Mark Joseph on chat and I have screenshots/photos & videos to prove he was providing me with the incorrect information and he wasn’t even capable of processing a full refund). Ubereats does charge a little more but I’ve never had an issue with their deliveries unlike doordash. I’ve spent quite bit of money on the app and have been treated like trash, Even after giving them feedback on what to improve, they just don't care. It took them 2 service reps as well as a specialist team to refund my doordash pass and kick me off the platform. It’s a shame since that even though they have a wider variety of food options, the food will arrive lukewarm or cold.

Never using DoorDash again. So many better options. Many issues with missing items or over an hour deliveries but this last one was where I drew the line. Had a call after 40 minutes of ordering my meal, it was the driver who asked how I ordered when the store was closed? As if it was my fault? Anyways, I contacted support and they first offered me a $2 refund… mind you this order was $25. I couldn’t believe it and said I would like my full refund since I’m clearly not getting my order that I ordered. Support said it could take up to 24hrs for approval for whatever reason and asked if I would like it back as my original method of payment or credits. Obviously I was done with DoorDash so I said my original method of payment which was my card payment.I’ve just received it completely back in credits… what an absolute joke. Please just use Uber eats, they’re way more reliable. I wish I could 0 star this.

3 horrible experiences in three days!!!!!. My first bad experience with them was 3 days ago when the restive was closed but appeared open in the app so I the driver had to go for the restaurant just so can doordash know that the restaurant is open.. Today my order was delayed and when I checked on google the restaurant was actually closed!!! For the second time!!! Luckily I didn’t wait as much. The other experience is their driver giving rides and travelling all over the city going to the airport and other places while my order is ready to be picked up by the restaurant!! I had to cancel. In all these experiences all what I was offered is my money back.. nothing else. Without the food of course.. if that experience was with uber I would have gotten my money back and my order would still be delivered. Not with Doordash though..

Really good! One small problem, though.. DoorDash is great, I find it to be better than all the other food delivery apps. Drivers are assigned quicker, customer service is good and there are a good amount of discounts available. Heck, I got a $5 voucher as an apology from a customer service worker! Sweet! The only thing is, grocery orders can be frustrating. This is not entirely DoorDash’s fault though as supermarkets should not be advertising items that are unavailable. The problem I have is when you order meat or produce from a supermarket that is charged per kilo (instead of per individual item), you are always charged for your order twice. This is because the first price you see when you first choose what you’re after is only an estimate, and obviously you are charged this price. HOWEVER, once there is a new price, you are charged that price AGAIN, and you’ll have to wait about 5 days for a refund of the first price you were given. That is pretty bad. If there will be a real price for the weight of certain items maybe you should just charge us after the driver finishes the order! I really don’t like this feature. DoorDash is very good besides that.

Horrible customer service. I had for quite some time been a doordash customer and I was paying the membership. Despite problems with the app, showing restaurants as closed when they weren’t, showing everything as unavailable, and even showing all restaurants as pickup only, I still used the app. But recently I made a single order from two different restaurants, and I only got an order from one. I submitted a support receipt saying I didn’t get the order delivered, and their response was that I wasn’t getting a refund because I got too many recently. I only submitted a note saying I didn’t get my order, I hadn’t even asked for a refund, and they didn’t even ask what happened. Regarding the recent refunds on my account: two were because THE RESTAURANT cancelled, another was possibly because an order had a mix up (I didn’t submit for one). There was only one refund that I actually asked for was a mix up, and it was $9.

Stick with Uber Eats. This is the first app I’ve ever reviewed, and if I could give it 0 stars, I would. I’ve tried DoorDash twice over the last three weeks, and both times my experience has been terrible. First time I waited almost an hour and a half for my food, from a store less than 10 minutes away. The food never arrived and my order was just cancelled. No explanation, no phone call, nothing. I received a refund and a $10 voucher for my inconvenience. Second time I ordered my food and was told after about 15 minutes that it had been picked up. Then my delivery driver went 15 minutes in the wrong direction to deliver someone else’s food, then drive the 30 minutes back to my place. I had waited well over an hour for my food by this point. Obviously the food was cold and inedible. Total waste of money. My advice would be to stick with Uber Eats. DoorDash is not worth the hassle.

They let you order from closed restaurants. Recipe for disappointment.. There have been at least 5 times in the last 3 months that they have allowed me to place an order for delivery that is “confirmed by the restaurant” only for the order to be cancelled when the driver goes to pick up the order to find that the restaurant isn’t even open. One time the restaurant had completely shut down and moved to a different city??? And they automatically refund the order rather than offering credit to reorder straight away. Sick of having $30+ refunds pending for over 3 days every time I order because something’s goes wrong. Other delivery apps at least give you the option for a credit or contact you before straight up cancelling the order so you’re not just out the money and foodless. The fact they can’t even implement a proper system for recognising when restaurants are open is ridiculous

ScamDash - Please take the time to read. Do not, for the love of God, buy through DoorDash. So many of their reviews are fake, because most people I know in person have experienced the same thing. I’ve been scammed $33. I ordered my food and 20 minutes in, my order got cancelled by the store, BUT I called up the store and they told me that they didn’t cancel and that our food was ready. 5 minutes later, we walked over to the store and they told us that they had not received the payment from DoorDash? I received an email from DoorDash that same day and they told me I would be refunded in 5-7 business and it’s been more than that and I still have not been refunded. They have not been helpful in refunding me and continuously told me to go the bank, but the bank told me that I have NOT been refunded? So where’s the truth, DoorDash? Stop scamming and give us our money back.

Use any other service. After consistently poor service - completely wrong orders delivered, food arriving more than 30 minutes after pick-up being cold and inedible, missing items, completely ludicrous substitutions - I was told I could not get a refund for food that arrived 20 minutes later than it should have and 35 minutes after it was picked up (it could not be reheated and was inedible). Their policy apparently states you are not entitled to a refund unless they make an exception. Because of asking for refunds previously (why should I pay for wrong/missing/inedible food?) I was not entitled to another. Instead of taking responsibility for poor service, they blame and punish the customer. I’m not even a Karen (although this review makes me sound like one), I order food to be delivered embarrassingly frequently and will be sticking to Uber Eats from now on. Their refunds take seconds to apply for and I’m already happy to provide proof of issues (I’m not a thief, despite being treated like one by door dash).

Sooooo Bad:. Second order. Chose menu and placed with restaurant. Got pop up asking me to take scan of my credit card to verify. Done. Then placed order, and bank processed payment. But then got a pop up saying there was a problem with the order!!! Was charged but order not placed. Next called Customer Service TWICE. Neither of the consultants spoke or understood sufficient English. I tried so hard to read out my email address at least 6 times using the phonetic alphabet and each time they read it back to me incorrectly. Then told me to take a screen shot of my order on my phone and email it to them and a supervisor “normally calls back in 24 hours.” I said that I was hungry now, not in 24 hours. Now up to 25 minutes with them. Finally lost it and told the guy that this was the worst customer experience ever. He said : “sorry do you mind staying on the line to complete our survey?” Finally hung up and drove to the restaurant to order and pick up the food. I showed them the charge to my card, and they apologised. We trade there regularly. Whilst waiting I deleted the Door Dash app. Do not waste your time with DoorDash. No care factor, untrained service staff. Just pathetic. Menulog, Deliveroo and UBER Eats work....every time....and they have resident service staff in country. Problems are fixed quickly and in the best interest of the customer.

Absolutely Awful. I have gotten three orders from Doordash, all from the same restaurant and all within two weeks. The first order was completely wrong- why should I spend extra money to not even receive the order i customised? The next order was over an hour late and when I looked at the map I saw my dasher was heading in the complete wrong direction and staying in random areas for no reason for up to ten minutes at a time. I got compensated for this by Doordash support who gave my a $5 voucher that would be available for up to two weeks after receiving it however when i went to use it a day after receiving it it said it was no longer available. I tried to contact support about this, waiting over ten minutes to be able to chat to customer support (despite the website saying support is available to chat in under three minutes) only for the person i was chatting with to end the conversation whilst i was writing down my problem. My third and what will be my final order from Doordash, the driver is continuing to travel further and further west from the restaurant when i live north of it, thus making this order over an hour late. I have tried to contact them yet they are still heading away from my home. Not to mention compared to other food apps, such as deliveroo and menulog, the delivery time, fees, and order minimums are much worse. I will stick to menulog.

Have a read:. This is the second time this week I’ve received stale and cold food. The first time I placed my order it was to a restaurant 5 minutes away from my house so not a far drive, right. So I placed my order it said it would arrive within 30 minutes at the latest. 50min goes by and I call the dasher because I noticed on the order tracking he was driving all over the place and 20 minutes in the opposite direction to the restaurant. Then after and hour and 20min later I finally got a resolution from their customer service team and they said they’re sending a new driver to pick it up. I kid you not almost 2 hours later I get my order and it’s cold and stale completely inedible. They did credit me money but why did they not get them to remake the meal if they know how long ago it was ready to be picked up. Just so you can better understand my frustration by this point I have a meal I was unable to eat and couldn’t find any open restaurants because of the time. Tonight I have ordered again and my nachos is completely stale and not even warm with a side of cold churros 😌🤞

Various issues with first order. There were a number of issues with my first delivery. Some of these may have been caused by the restaurant (Zambrero) rather than DoorDash. The order arrived 30 minutes later than initially advised. Maybe there needs to be better synchronisation of estimates between DoorDash and restaurants. The food arrived cold. DoorDash did not include a standard option provided at the restaurant and by other ordering platforms (chicken as the protein option). The preferred (unlisted) option was specified in a comment. However this was either not provided to the restaurant, or ignored by the restaurant. In this instance some selected options were not available at the restaurant. A note on the delivered order stated that the restaurant was not able to contact me to discuss alternatives. There were no missed notifications or missed calls. Either DoorDash does not provide contact details to resolve order issues, or Zambrero did not attempt to use provided details. No refund was given for extra options that could not be provided. The App does not appear to provide sufficient options for reviewing the overall DoorDash experience and the restaurant (i.e. in addition to provided options for rating the driver, and noting issues with individual food items in the order).

Best delivery App. Our house is not too close for restaurants to have food delivered. So I was in a “desperate” mode to search a delivery app. I tried U—, M—-, but none of them impressed me. Until I was able to search Door dash. I am very glad I did. Discounts after discounts. And once a food chain missed some of my order, door dash helpsupport refunded me (the refund will be 5-7 bus. days) and gave me a door dash credit. I am really impressed as to how they get those restaurants to deliver in our place. And very fast no waiting for 40mins unlike other deliveries. And to reiterate, I just love their fab discounts. All the best Door Dash! And keep it up!

Tania Brougham. I am currently in hotel quarantine, so have used Doordash for the first time. To say I have been impressed with the service I have received, is an understatement! It has been amazing. Doordash has been my link to the outside world and has provided me with all the essentials I have needed, from meals, groceries, personal items. During these pandemic times, Doordash has been literally a lifesaver, and receiving my orders so quickly has lifted my spirits. I will be a regular customer once I get out of here, and my normal life resumes. Thank you so much - your company is amazing and I will recommend you to everyone!

Don’t download this! It’ll ruin your day!. If you saw this, don’t download Doordash, don’t use Doordash. It is the worst delivery service ever!!! I downloaded Doordash when I saw it was high in the Apo store chart with high score. Now, I doubt the validity of the score. I ordered some food, and have to wait for over a hour to get a Dasher assigned! I tried to use the customer services chat to communicate my issue, but app crashes EVERYTIME! If you don’t want your customers to use the chat, don’t create this feature! Then I tried different buttons on the interface looking for some useful information to get refund! Next thing, I’m not sure which button did I accidentally pressed, the entire order was canceled! WITHOUT a confirmation alert!!! Literally the BASIC in the UI UX design! Unbelievable a app in the top list of Food in AppStore doesn’t have a confirmation alert. I swears within 1 second, the order got canceled, cancellation email sent, the entire interface changed. I wished my food can be delivered in such speed. After reading all other reviews, I decided not to contact the customer service, ruins the rest of my day!

A complete scam, $1 delivery is a lie. They say you can get $1 delivery for a month as a kind of welcome to being a new customer with them (on the app it comes up as a pop up) I tried to place my second order order expecting to get $1 delivery fee but they wanted to charge me the full rate so I contacted DoorDash support via live chat and the agent just wasted my time. It says on their T&Cs itself that new customers get $1 delivery for a month. The agent kept asking me to provide a screenshot of this when it’s literally there on the site?? And then he told me to go through with the order and when the promotion didn’t come through then to contact them. Why should I pay full amount for delivery when I was told before I’d get it for $1? They’re just trying to rip you off!!!! The agent himself just tried to deceive me and relied on me not knowing what’s on the T&Cs but I had read it and ended up taking a screenshot from the site and sent it. Don’t fall for their trap!! Just go with some other food delivery service.

Worst customer service experienced. I literally have not had a worse experience with customer service. I didn’t receive an item with my order, so I got a refund in the form of a credit. I asked for a cash refund as I used door dash as a once off. After two hours over three days, being transferred over 6 times, cut off from chat sessions, promised call backs within 24 hours but not following through. My refund request for a part of the order not delivered was not a substantial amount, however, it’s the principle. If you don’t deliver a good that has been paid for, you should refund it in the method it was paid. The inability to resolve such a simple request was astounding, and shows how a simple matter was handled, what would happen with something slightly more complex. Would highly recommend not using door dash as I’m sure they do this to other customers, thereby keeping money which should be refunded.

Order never came and DoorDash refused to issue refund. Placed order 8:50am, delivery person don’t answer phone call don’t reply messages and order never came. The delivery person just took my order and disappeared on this planet. I try to contact DoorDash claim for refund but they only issue credit. Then I tried to call customer service, they apologized on the phone but they can’t issue refund so transferred me to someone called specialist - after 20min of waiting I finally got through to the specialist to claim for my refund, and guess what - the specialist said “bare with me for a few minutes” and he hang up the phone straight away. They refused to issue refund but only credit so that customer would have to keep on use their app. But don’t do so!!! Because with DoorDash, THE DELIVERY GUY CAN TAKE UR ORDER AWAY WITHOUT PAYING ANYTHING, this is their DOORDASH COMPANY RULE. If you chose to use DoorDash, be prepared that you WON’T receive your order, and you still will have to pay.

They commit fraud and theft. I subscribed to DashPass (the month to month subscription service) and they charged me 6.times in a single month as well as multiple charges in other months too. When I contacted support, they told me this was a mistake and I'd be contacted. I was never contacted and it's never been rectified by them. They charged me $120 for about three months membership. This company also on numerous occasions has refused to provide me with a refund for items I paid for but never received. They have a policy to prevent people from claiming excessive refunds - however, I wouldn’t have been claiming excessive refunds if they had…. delivered the food that I ordered for? They essentially punish customers for their own poor and faulty service. I also feel that refusing to process refunds for undelivered services or goods is a clear violation of fair trading act and customer rights - as this is straight up theft. I also offered to provide them with photo evidence to show they have delivered the entirely wrong order to my home (they delivered me a meat meal when I am vegan and ordered a vegan meal) and they still refused.

Doordash pass is a joke. Called up twice to figure out why my free trial of doordash pass won’t work. Both times the call centre people didn’t want to understand how frustrating this was, especially that my card was charged. The first lady said that if I spend $20 the delivery would be waived, it wasn’t though so maybe don’t lie to a customer. The second guy was a little more useful but unfortunately he seemed to think I was calling up about getting a refund on an old order and I had to say 3x that is for my doordash pass before he actually understood. He said that an email has been sent to fix my issue, but I doubt this will be resolved. Doordash should maybe hire people to work in a call centre who are based in Australia because it was very hard to communicate with them

Worst app ever, do not download. This service is horrible, the customer service is horrible and so are the drivers. I ordered from them and not only was it late and I had ordered from the 30mins or $30 return part but aswell my special instructions said that I would not be able to leave my building therefore they need to come up. So this driver instead argued with me and was hostile, waited downstairs for 20 mins already as the food was another 20 minutes late after 30 minutes, as he then proceeded to call me and abuse me as too why I couldn’t leave my building to meet him? I waited 10 minutes too get a hold of customer service for them too say they will fix it and hang up. I got another hostile call from driver saying he left the place and left the food outside infront of building. The customer service did not as they said it is at location, regards the irony that there company is called door-dash. I had to ask a co-worker to go downstairs when they went down and checked everywhere the food was not there. Worst service, DO NOT USE! Better using ubereats or Menulog.

Terrible service and support. The delay and customer support I experienced was completely unacceptable and misleading. Prior to 2pm I made the initial order with an estimated arrival time of 2.20pm. At 2.40pmI enquired about the status of the order with one of your customer service representatives. He informed me that the order had left the store and would be arriving by 3pm and that I would be provided with a full refund of my order in addition to receiving the order. At 3.05pm I once again had to enquire about the status of my order. This time I was informed that the order had not been picked up from the store and that there was a “technical issue” with contacting the driver and tracking the order. A new driver was assigned to pickup and deliver the order. At 3.31pm I once again had to enquire about the status of my order. This time I was informed that the order had been cancelled by the new driver because of another “technical issue”. I was informed that a new order could not be reinstated and that a request for compensation would be put through. I then had to make and pay for another order myself which finally arrived at 4.20pm. No response via email either.

Terrible Terrible Service. My order did not arrive. I can’t call the driver and when I tried sending a message, I received an error message saying that the number is no longer in use so he must have put in an incorrect number intentionally as he plans to steal food. I contacted customed support right away and she sounded so scripted and said that she will just issue a refund but it will take 7 days before I receive it back. No other option was provided. They said they will just reprimand the driver but not fire him for stealing food. How stupid is that? That’s why they have lots of complaining customers cause their service is so awful. And I was left with $50 less in my bank account and very hungry cause my food did not arrive and I was isolating so I can’t go out. They did not even care. I hung up the call and I ordered thru Uber Eats instead.

They won’t give you money back on an order that is messed up.. I decided to order from a pizza place, it came around 30-40 mins of ordering it which is good. When it was dropped off I went into the dinning area to open in and all I saw were the toppings pushed off the pizza all in one corner of the pizza box. I decided to contact for help and try and get my money back as this was a ruined pizza. But when I tried to the person I was talking to said I wasn’t allowed to get money on the order because I had recently already got money back on a recent order (this was because I didn’t receive one of the right groceries, yet another mistake). So now I was sitting down with what I wouldn’t even call a pizza and 20 bucks thrown down the drain. Completely garbage customer service. Won’t use it again.

Terrible Customer Service. I ordered through the same McDonalds (because the kids usually want Maccas) using Door Dash and every time I have there is always something wrong with the order. Door Dash only allow you to get refunds/credits for so many orders before they won’t let you which is fine when it’s 1 thing that’s wrong but the last time it was the whole order and their customer service will cut you off when trying to dispute it, I even went to the Maccas I made the order through and the manager called on my behalf and explained my whole order was wrong and they didn’t care. I have been calling since then to talk to a supervisor and I am always advised that someone will return my call... it has now been a week and half and still no one has called me. I will no longer be using Door Dash after all of this as they don’t seem to care.

Disappointing customer service. I am giving a 1 star review, not only because I'm not able to use the app due to an issue with my address not being recognised as valid, but also because when I called to see if this issue could be rectified, I was spoken to very rudely, was told they could do nothing to fix the issue and was then hung up on by the apparently senior assistant I was speaking to. Very poor customer service experience. He wouldn’t listen to what I was trying to say. My address is not out of range, it’s impossible in my town to be out of range of a restaurant when they’re all 2-10 minutes away from my house. I asked if it could be looked into further, as my street is the only street in town that gets the delivery address error that I know of, and when I asked that, he hung up on me. Every street around mine can get DoorDash, something in your system needs to be fixed.

WORST DELIVERY SERVICE EVER. I have tried all of the delivery services and I’ve had some poor experiences from a number, however nothing could quite top this experience I had with Door Dash last night. I’m sure we have all been there after a long day of work you get home, am starving and don’t even care what you decide on you just want something delivered ASAP. Well I ordered a pizza last night for dinner, it said it should take around 20-30 mins. After probably 25 mins I get a call from someone from door dash saying that my order needs to be cancelled as the restaurant is closed. I asked “well why am I only being told this now? How did the restaurant accept my order 25 minutes ago if they were closed?” The woman on the phone replied “I don’t know, I just need to cancel this order.” Fuming at the thought of having to WAIT ANOTHER HALF AN HOUR FOR FOOD, I responded “well what about me, the customer? Do you care about the customer or do you just care about cancelling my order?” And the line went dead. Ubereats have pretty poor customer service but I’d pick them any day over this pathetic excuse of a company.

Customer service needs work. The app in general functions pretty well, and drivers are assigned quickly. However there are huge flaws in the customer service. If items are missing from your order they will only ever issue you a credit. I strongly disagree with this, however there’s no option to chat to someone from that screen. Only accept the offer of credit or nothing. Refunds should always be given in the case of an item not delivered. If there’s a problem with your food, the chat process is excruciating and takes hours. There’s no way to send images so you have to take the time to go over the issue multiple times with words. A hair fried into my chicken took an hour and a half to resolve. With Uber eats I could easily upload a photo of the issue for someone to review and have it quickly resolved that way. They also used to offer an extended delivery range for a higher fee, which was great for me as I’m disabled. But they inexplicably removed all restaurants more than 5km from me and then lied about it when I contacted customer service. It’s the dishonesty that bothers me. They tried to tell me that all of those restaurants must have changed their delivery zones mysteriously all at once. If they bring back the extended delivery zone then the app will be worth it. Otherwise it’s just as poor/average as the rest.

Poor management service. Please trust me DO NOT ORDER FORM THIS APP unless you want you food on next day from the day you place your order😒 no like I am not even exaggerating it right now. I order from a restaurant at 12 pm today and this restaurant is like on 5 min drive from my home and it’s been 4 hours and I still haven’t got my food. I mean I can’t even imagine my driver literally went from Dandenong to Nobel park to deliver first rather than give in my order first which is just 5 mins away. It’s not the fault of driver because they don’t get the information about second delivery until they finish they first one. It’s PURELY DOORDASH’S fault they literally sent him to Nobel park first to deliver rather than to finish the Dandenong delivery first. I mean seriously???😒😒 is this a joke? FYI this is not the first time happened with me this the second chance which I gave them but still failed. PLEASE DO NOT WASTE YOUR MONEY HERE!!!!!🥺

BEWARE !!!!!. I ordered some food over the app. After placing the order, I got charged and after few mins, I got charged again and this time higher amount. Received an email from doordash saying my order has been adjusted on merchant’s recommendation. I mean like what the hell, how you are letting merchant to change my order without my input. Who at doordash came up with this idea and how did it make it to the app!!! It’s Beyond my understanding. Multiple issues here, merchant can change your order and charge you more, which is already bizarre but merchant can change your food dishes too which means you might end up receiving something that you are allergic to or you don’t like to eat. This is a food business doordash, nothing should change without customer manual input or confirmation. Get this right. I’m uninstalling this app cuz clearly these people aren’t capable of making right decision by customers and clearly favours merchants. Good bye doordash, never again!

Took money for nothing. They deducted money for an dinner order, then the order didn’t appear in my app, contacted customer care they couldn’t help me either and told me their investigation team will contact within 24-48 hours, they take your money immediately and then make you chase them, restaurents closed while i tried to sort this out so ruined our dinner plans, i was deciding between doordash and menulog and decided to use them due to free delivery offer, ended up losing my money and the order, wish i used menulog extra few $$$ is worth spending on a reputable service ———— Update So I received a half price offer from doordash after not using it for a while, I decided to give them one last shot, ordered food then guess what they deducted money and did not process the order. Customer service is a hassle to deal with , refunds take days and if you order food with a tight budget then you will starve because doordash does not work properly. Atleast menulog provide credit vouchers if you have issues with order but doordash doesn’t do that. Consumer affairs is the way to go forward as they don’t fix this issue. Money must never be deducted if the order is not placed. Theives.

Drivers frequently go 2 suburbs in the wrong direction while order says "waiting to be picked up". Doordash have burned me a few times now with absurdly late, cold and soggy food as they stretch drivers to their absolute limits with multiple deliveries at once. The absolute WORST part about this is that they will be right next to the restaurant and will then proceed to drive a whole suburb away without actually picking up the order from the counter, do some other delivery, and then come back... all without the app telling you this is happening. All you see is them driving to what seems like a completely different city then eventually back to collect your now cold food which has been waiting this entire time. Countless times now a 14-19 minute order has become 50 minutes - 1.5h and cold because of this greedy practice and order tracker that lies about what is going on to save face. I am at least grateful that support understand the frustration and will compensate for extreme scenarios.

Do not recommend. My first 2 orders were great, low cost due to promotions and arrived quickly. My third order was cancelled after being confirmed, paid for and waiting the 25 minutes for it to be prepared. I tried to order something different from the restaurant thinking it was an error and the exact same thing happened again. I was refunded but by this time everything was closing. Next order was unconfirmed but paid for, for more than an hour before support cancelled it after I had to contact them asking what was going on. Decided to give it one more shot tonight and yet again, half an hour of no confirmation but PAID FOR, support advised me to wait 10 minutes, nothing, messaged then again and they left the chat before eventually cancelling my ordering and ignoring my feedback on the disappointing service. Waste of time.

Worst delivery app ever. First, the delivery guy was not willing to drive closer to the door and was asking the customer to walk across the roundabout to get the meal on his own .... in the rain!!! If I wanted to walk in the rain I wouldn’t have called for delivery. Second, the customer service promised to refund the whole amount within 7 working days. But it’s already 3 weeks, and I have to call to find out that they couldn’t issue it for me. So if I didn’t ask, they think they can just ignore the whole refund thing. Third, the whole system is nonsense. They have my reference number, and the store number, but they just cannot contact the store for their customer. THE CUSTOMER HAS TO DO IT ON HIS OWN!!!!! There is no point of the whole customer service department existing since there is no single service will be provided. And then the last, when the customer service feels not happy, THEY END THE CONVERSATION STRAIGHT UP!!!!!! Best app to use if you want to experience hypertension and stroke, because I think I’m having one after talking to them :)

The worst customer service ever never making any other orders. Not only do they fail to bring item that is missing but 8 …. They had replacement items there but not a courtesy phone call to ask if wanted replacements not even told they didn’t have the items but then it’s worse. They don’t even refund me a quarter of what is owed back to me but they decide what they are going to do with my money. So now need to wait a week over the holidays for the measly $3 which should have been much more in the first place but as I’m not well I’ve now spent the last of what I have so my dog doesn’t starve and yet again tomorrow will be ruined as senior management cannot be bothered to fix the issue now but I have to spend another few hours of my day with DoorDash again tomorrow …. To get what is mine in the first place. The amount of items that are wrong or don’t come with every single order I can’t be bothered ringing as nothing gets solved . They steal your money or give you measly credit so you are forced to order again. I don’t want to speak to DoorDash tomorrow to get them to give me what is mine and the way they have behaved as far as I’m concerned giving me the choice of yet this order leaving me with nothing left or the choice to let my dog starve. They are here to provide a particular service and that’s not even being done. You do not decide what to do with my money and if you run such a business don’t just hire people that have no clue just coz you get away with it.

Hard to cancel order. Restaurant called me and told me they didn’t have the products available and they could not cancel the order and told me I had to cancel the order at my end. when trying to cancel the order the app told me I was only going to get my delivery fee back because the restaurant was already preparing my order even though the restaurant rang me and told me that they cannot prepare my order. So the restaurant couldn’t cancel the order ensuring that I would could get a full refund and I couldn’t cancel the order and get a full refund which meant I had to contact customer support. After contacting customer support I was told I would get a refund into my original payment method however the refund came through as a DoorDash credit so I had to contact customer support again to get the credit transferred into my bank account.

Delivery cancellation at the last minute when waiting for 45 min and food was almost here. Very unsatisfied with this service, the last few times food has arrived cold, we haven’t complaint as we try to be understanding, however today our order was cancelled at the last minute after waiting for 45 minutes and when DoorDasher was almost 5 min away, we received a call saying our order had to be cancelled and payment would be refunded to our account straight away, then we got an e-mail saying saying that money would actually be refunded in the next 5-7 business days. Unacceptable and annoying as it was also an Easter present for my partner!

immediately uninstalled after first order. This will be the first and last time i’m using door dash cos i’ve never ever had such a bad delivery experience before. First off the deliverer dropped it off at the place i chose and left and never even messaged or called me to say its delivered?? It wasn’t even outside my house so anyone couldve taken it. Then to my horror the food SPILLED, the soup and veges and everything leaked into the bag, I had to put everything in my own bowl, the cutleries were unusable as they were covered in the mess. The food was lukewarm even cold. Would’ve rated this 0 stars if i could.

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Didn’t get my order. They sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!

4.6 stars?. Just like every big app, DoorDash is covering up all the 1 star reviews with bots or straight up manipulation. This app is trash, the drivers are lazy, nothing is as described. First order, never arrived. Second order, arrived ice cold. Absolutely trash company

K. Promo codes dont work

Needs Improvement. It would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?

Terrible service. I ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order.

This app sucks. Delivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work....

Thank you for giving away my user data.. What a joke

15% Service Charge on Top of the 4$ Service Charge? SCAMM!. This is a scam! They add a 15% service charge on top of the 4$ service charge! Be very careful! They try to catch when you aren’t paying attention!!!

iOS 12 no longer supported. Thank you for making your new app only compatible with newer (iOS 13 +) devices and completely disabling your older app. Good thing there are other food delivery services in our city.

Nope. Been waiting two hours. Terrible terrible terrible app.

Dasher picked up my order an hour ago.. I have used doordash for a while and things are getting worse lately. Dashers try to get too many orders and resulting unacceptable delays. I have been watching the dasher map and noticed he goes to different direction frequently. Not cool

Unreliable. Do not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps.

My food wasn’t complete. So I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games .

Use skip the dishes. None of the coupon codes work even though I am a new customer. Very frustrated.

Taking too much time. Worst app online order.👎

Always Delayed. I’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back.

Bad customer service, slow delivery service. Door dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol.

App sucks.. App sucks

Never again. I don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?

TOOK FOREVER TO RECEIVE MY ORDER.. I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again.

Unethical Business. It happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal.

Horribly unreliable. Doordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately.

Love the 11% hidden fee with tax. Honestly, never using your service again. 11% on top of a delivery fee. If I could get Terroni from another provider at this hour I would. Brutal.

Horrible platform. I ordered almost 2 hours ago. No food, no way to cancel. They tell you to contact customer service for ETA and they simply don’t pick up the call. If they don’t redeem themselves I’m more than obliged to move my business to other great food delivery services.

Horribly managed!. I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this.

Countless attempted orders never pleasant. I lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service.

Asking for verification code but none was sent. Tried it via text 3 or 4 times. Received it several minutes later. Had to get it via email. Also tried to order via the website but it would not allow me to submit the order.

Sign in with  do not work. The button to sign in  does not work. All other buttons works. Please provide update.

Hidden fees. Fees are too high and your adding extra fees for processing.

Failed order. Restaurant was closed. They tried to extend credit instead of refund.

Just go to skip the dishes or something. At first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad.

Crappy service. CUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!

Don’t bother. Placed my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke.

Disappointment. Extremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt.

Horrible horrible business. Have had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault.

terrible. Had a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!

Covid. So crazy that you can still charge such high delivery and service fees. I

Long wait times. Very often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver

Please fix ongoing order page. When I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly.

Tip override. I plugged in 5 dollar tip and when I submitted order it said 9 dollar tip was selected! That’s not right. I should choose the tip. Not happy and unless corrected I will not use this service again!

Horrible experience. This was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬

Bad bad bad. Ordered from McDonald’s, there’s a whole lot of things missing !! Couldn’t even add anything in my coffee, no option to have an iced coffee with my meal, and I couldn’t even take off things from my hamburger !! Come on, add the whole freaking menu

False Advertising and Unable to Delete Account. I was referred to DoorDash by a friend. Their automatic referral script says “You should try DoorDash, it's an awesome food delivery service. Get $10.00 off your next order when you sign up with this link.” Both the person who refers and the person who’s been referred are supposed to receive $10. I signed up and put together an order. When I got to the checkout, the $10 credit was not applied. My friend also did not receive a $10 credit. I contacted customer service and they argued with me that “next order” means the second order I place. Not on the first one. That makes no sense to me, and their word choice if that’s the case is awful. They refused to do anything wrong as it was my “mistake.” I decided to delete my account when I realized there is no option to do this. That is a big red flag in my opinion. They are basically holding my information hostage at this point. I have contacted customer service but have not heard back. Whether they allow me to complete account deletion or not (which I will update as I get information), I believe not allowing the user to terminate themselves should be illegal. Overall, awful business practices that I cannot get behind.

No option to delete account?. If there is an option to delete your account, they don’t make it easy. And if there isn’t an option…that should be illegal. Holding your credit card hostage in their system is wrong. A friend’s account was hacked right times in two days. Thousands of dollars in orders of booze. They went in…changed her email but kept the credit card. She caught it after the first day but had to spend a day trying to sort. The next night, six more orders went through. Crazy.

Refund doesn’t cover cost. I was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food.

First experience worst experience. Downloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!

What A Joke. I placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77.

Dasher didn’t arrive. The dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam

Horrible app. Spent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded

Don’t bother.. Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time.

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Bad deliverer ruined this for me. Ordered my food. Said it would take 45-55 min roughly. Watched on the app as it said that the driver was picking up my order. This lasted 30-45 minutes. The longest delivery time, which changed frequently, had it at 72 minutes, (this was about 30 minutes into my original order) Then it changed to the driver is on the way with the delivery and it was another 35 minutes away. About 10 minutes after that, I get a phone call from the driver. She didn’t speak English very well and I could barely understand. She kept asking for the address. I’m at school. I don’t know the address but kept telling her the name of it. I finally understood that she wanted the address of the restaurant (Buffalo Wild wings) and understood that she hadn’t even picked up my food yet. This was over an hour after I had ordered my food. At this point I got frustrated and just hung up. I felt bad for her but I shouldn’t have to tell the driver the address to the restaurant. By the time she would’ve got there and delivered my food, I would’ve gone home from school. Customer support is non existent it seems, as the help section is only a bunch of FAQS and there seems to be no actual customer support. I won’t be using this again. Edit: sent them an email stating the issues within an hour of interacting with the driver and got an immediate reply stating that since they hadn’t heard from me in 3 days they considered my case closed. This is beyond terrible service.

Cancelled my order over an hour of waiting. So I downloaded the app and browsed for food but didn’t actually order anything a while back. About a week later I get a email saying that I could get $10 off my first order plus free delivery. So I tonight I thought I would order something because I have like no food in my kitchen and I don’t own a car. I ordered some wings at around 11:45pm, the restaurant stops taking orders at midnight and they close at 1am and it states that it’ll be delivered within about 50-60 minutes. Which I was perfectly fine with. So it’s almost at the time when it states my food should be here when I get a text stating that my delivery person was still on their way to the restaurant and that it’ll be about another 20-25 minutes. I’m ok with waiting but I know for a fact that the restaurant I order from closes at 1am and this guy is cutting it close. Around 1:30am I get a call from a unknown 800 number stating that my order is being cancelled because the restaurant is closed. No duh. They closed at 1am and my delivery person apparently just got to the restaurant to pick up my meal when it stated it would be delivered before the restaurant closed. I understand that it was later at night but I ordered over an hour before they closed and it took them almost 2 hours for the guy to get to the restaurant. So now I’m angry, hungry, and it’s already so late that nothing else in my area is open anymore for me to order from.

What a horrible company and app. Just minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again.

Great, but price/menu differences and need cash option.. The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries.

Update: Pathetic. ***Update*** So I caved, and ordered using DoorDash! So far the only disappointment is the price. A meal for one person averages around $20 with tip depending on the restaurant you order from. But so far I’ve had no bad experiences!! The drivers have been very friendly, and they read your notes. I hope they get payed well, and get their full tips! Also I truly hope they figure out a way to coincide with the businesses true operating hours and days, other then that. It’s great!! I was so excited to finally have Door Dash available in my area! But the business hours for the restaurants aren’t accurate, and certain restaurants are only available on specific days?? What’s the point of this app if I cant order from the places I want too? Also, you cant customize your order!! Being familiar with some of the menus, I know the options have been limited and prices have been altered, so you’re paying more for the so called convenience, along with that extra booking fee or whatever it’s called, plus tip. But with technology these days, you should be able to provide a fully customizable menu like the actual restaurants app. They do have way more options then Uber Eats does in my area, but what’s the point when more than half the places aren’t available? Maybe one day I’ll actually get to use this app!

Love The Service, Hate The App. When I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18

Could be worse, could definitely be better.... I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food.

Great concept, poor execution, dishonest company. I just realized that DoorDash are dishonest about prices! Just discovered that I paid a lot more on the items through the app than what the actual cost at the restaurant is. Plus, there is “service fee” (as if artificially increasing the item prices wasn’t enough), Plus there’s a delivery fee AND a tip that you pay ahead of time regardless if the driver did a good job or not. I can probably live with the high delivery fees and the tip, because at least some of it actually goes to the driver, but inflating the restaurant prices and charging a service fee on top of that is just too much. Finally, they are also being dishonest about delivery times. Before ordering, all places show about 20-40min estimated delivery time, but once you place the order, within a few minutes the estimated times jump up and just get stuck. It says the driver is waiting to pick up my order, but in reality the driver is picking up multiple orders and as new orders come in they just wait for them to be ready as well. The driver then finally leaves the *fast food* restaurant after about 30 minutes or more, and begins their delivery route, which is based on whoever lives closest and not on a first come first served basis. By the time I got my food it was already cold (waited for 70 minutes for a fast food order from a place 6 miles away, most of that time was delivery, not preparation). Beware of DoorDash.

Overcharging Menu Prices. My experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.

Recently- Constant issues. I have used DoorDash for years, and have loved it, until recently. Their user experience was always the best of the major delivery apps. Unfortunately, I have now had issues with missing items, wrong items, delivery times drastically changing from adding stops (delays upward of 60 minutes on multiple occasions, resulting in hangry people and cold food), or deliveries never showing up at all. Each of these typically requires a call to customer service, and they never offer help, as the online options are very limited. Most recently, I placed an order for an item that costs $56 including tax and tip. I receive the wrong item, which was around $5-$6. When I attempted to go through the app, they were offering to keep $20 of my money, plus charge me $6 for the item I didn’t want, and refund me what was left. So basically, I pay them $27 to not receive what I ordered. The only resolution left being chat, at which point I only receive a refund for my purchase after 35 minutes, and still don’t have what I ordered. This is only the most recent example. Of my last 5 orders, 4 have resulted in needing some type of refund for missing items or missing entire deliveries. This doesn’t even account for the delays of 30-90 minutes from initial time estimate. I was huge advocate for DoorDash for years, but they have seriously changed for the worse in the past few months.

Failure to Properly Resolve Issues. We have always used DoorDash as our go to delivery service when out of town, but that will not be the case any longer seeing as they are unable to resolve issues when they arise. We received two absolutely incorrect orders we could not even eat after calling DoorDash customer support twice to resolve the issues. I was given the false impression I would receive a full credit back after two failed attempts of delivering a correct order and speaking with customer support agent and being placed on hold in order for them to speak with the restaurant. This was not the case. While I was given partial credit, that to me is not acceptable given the circumstances of the entire ordeal we went through at almost 2 o’clock this morning then having to go to bed hungry. We at least expected the money we wasted last night to be back on our account and ready for us to use for breakfast when we woke up. However, that is not the case. If we do not change our minds once we use this partial credit to split a meal from somewhere (compared to the two combo orders we placed at the restaurant from last night), we will be deactivating our account. I will find another delivery service other than DoorDash which will not give you the go around when they make a mistake or the companies they entrust to make and package the food you pay them for through this very app make mistakes!

Good app, lousy customer service. I recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get.

Bad dasher.. Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.

Ripped off. I was attempting to order food at work and noticed the address was to my other job location. I changed the location manually. But then I received a call. After I went back into the app I found something to order not noticing that the address was changed back to the address before. (Now beside that the app uses your location) But as soon as I placed the order I noticed it was sending my food to my other job! I admittedly try to cancel and got a message that I will be losing $15! So I started a chat with support with a (Sheila F) who was very rude and ended the chat without the proper help for me. So I called support and was told the restaurant was closed anyway (which “Sheila F” didn’t tell me) I asked so I just lose my money for the app’s mistake She replied YES! She then allowed me to cancel the order and I said I wouldn’t be using the service anymore if this is how the costumer gets treated and tell me well I’m sorry you feel like that and ended the chat abruptly. The Support that I called tried to tell me because I cancelled the order and the chat rep cancelled as well I do not get my money back! I Do Not Recommend anyone to use this app if you work hard for your money especially if you have to change addresses for any reason

Restaurant’s point of view- Creepy couriers. I am a worker at a restaurant on the West Coast. Our restaurant has absolutely no affiliation with Door Dash yet we are constantly plagued by calls from Door dash trying to place orders for pickup. We are a small mom and pop shop that is always incredibly busy, so we don’t do preorders unless they are a catering order. So after being harassed over the phone by door dash drivers begging us to make an exception “this one time,” they still show up to pick up orders that don’t exist for items that we don’t have and are irritated at us that they have to contact their customers to fix the issue. And just now we had a courier come in and aggressively sexually harass the young girl I was working with with unsettling pick up lines. With Caviar and postmates we, the restaurant, know the name of the courier and are able to report them for any inappropriate behavior or rudeness. Since door dash operates under the table and without the restaurant’s consent, we have no idea who this guy was and wouldn’t even know how to specify who he was for a report. I would sure like to know a delivery app that was sending people to my house wasn’t sending creepy men who hit on young girls. We have told DoorDash multiple times to take us off their app and we still have couriers showing up. TLDR: Door dash operates without restaurants’ consent and therefore often has incorrect menus and no way for a restaurant to report a courier’s inappropriate behavior

Awful app. To start off I have spent 250+ dollars on the app and have used it numerous times and have repeatedly had horrible drivers and customer service the delivery drivers take an absurd amount of time I ordered once and they driver sat outside the fast food place for 30 minutes and and then took 25 minutes to get to my house when it was only a 10 minute drive and every time they forget a drink or a side and I point it out to the driver and he/she never speaks fluent English and mumbles that they didn’t have it or some other nonsense and I have also had orders that look like food had been taken out of it or when I ordered a large and they bring a small instead and tell me that McDonald’s doesn’t have a large fry when they clearly do. Over all of this I let it slide until they started charging my debit card 10 dollars a month for a “dash pass” that I never consented to and I canceled it 2 times and still they charge me for it and I try to remove my card from my account but there is no where in the app that I can remove my card so they can keep charging me. I am very angry at how bad the customer/deliver service is in this company sincerely unimpressed can confidently say I will never order from door dash again

Highly deceptive practices re: Tips. I inquired about increasing the tip from 10% to 15% but there was never any intention to make a 25% tip on a nearly $100 order. I am going to report this to the BBB, and follow up with a police report in order to get the refund. As a business they’ll quickly accept funds but delay any reply where they are asked to return funds they are not due. Secondly, the food purchased/eaten last night from Cheese Factory made me very sick, along with my boyfriend. I want to change my ratings but the app won’t allow when it comes to negative reviews. The restaurant added grilled onions to one appetizer when I asked for no onions. I also asked for a substituted meal if the onions couldn’t be removed; this didn’t happen. No one has gotten back to me about the refund off the double tipping. I’ve probably spent a couple thousand on this app and they can’t get back to me over 13 measly dollars. For me, my persistence is simply about the principle of the matter. I never received my order of four tacos with no lettuce for my kids and you all mastermind a bait and switch by offering $7.50 and then offering less when I said that was unacceptable. you relied on my hungry kids to distract me because my I was negotiating with you I had to feed them. why on earth would I accept less credit!?! Nice way of supporting a long time customer that spend plenty of money and is a single mother at that. shame on you.

Breakfast tale of caution!!!. I was loving this app at first, I frequently work from home and it has made delivery of my favorite foods quick and simple!! However, I placed my third door dash order today, shortly after the driver messaged me to let me know she was running late (way before the delivery time, so I’m not worried), about 5 mins later I received a message the food had been delivered (right on time, so I’m still not concerned). Looked on the front porch, no food. Messaged the driver to ask if their were issues with the address and got a simple reply of “no”. Contacted customer support and told them I didn’t receive the order or a photo confirmation of delivery like I have with my other two deliveries and was pretty sure I may have just bought their drivers breakfast. Was offered refund or redelivery, which is fine and I’m sure standard. When I questioned if leaving a photo was standard company policy, I was told they were sorry there was no photo confirmation of delivery attached to order, (which of course there will not be if the food is not delivered!), no apologies for the driver stealing my breakfast, or any indication the company has plans to do anything about the situation! Needless to say I’m a little hangry and irritated that I was treated like the one stealing something by customer support, and will not be relying on door dash for deliveries in the future!!

Deceptive Customer Service when requesting resolution for undelivered food. Major watch out on how DoorDash handles the situation when the Dasher never brings the food. This happened to me and I used their customer service team. The customer service team said sorry it looks like the dasher delivered it to the wrong address and asked if I just wanted her to process the order again so that it can be delivered. What she did not clarify was that she would not be refunding me for my original order, she was in fact charging me again for another order. I spent hours trying to get a refund, cancelled the 2nd order because I got suspicious that something was up when I looked at the app and it was not reflecting what they were telling me. They eventually told me I would get a full refund to my bank account for both orders and I double checked with them several times that this would not be a “door dash credit”...it’s been a couple weeks and no refund to my account, just door dash credit. I don’t want to go through the ordeal of customer service again so I’m forced to use up $66 in doordash credit now instead of getting the money back into my account. I’m hoping I don’t get a bad Dasher again, after I’ve used up my $66, not using DoorDash again. By the way I don’t think the Dasher delivered to the wrong address, I called the Dasher’s number immediately after the app said the food was delivered and it wasn’t...the Dasher rejected the call and ignored my text.

Needs Some Work. As someone who doordashes on the side and has been a frequent member of doordash/dashpass, I feel like this app needs a lot of work. The background check on Ubereats is extensive and I think doordash should invest in that for their dashers. Food is too often stolen, brought to the wrong address without compensation, and when this happens customers have to go through multiple bots in order to speak with an associate. On top of this, doordash charges customers an outrageous amount above normal store prices, but then the doordashers are compensated unfairly. During covid I believe you could make a living wage with doordash, I now find that completely untrue. When ordering the recommended tip is usually $5-10, but the dasher views the dash as a total of $2-6, and sometimes aren’t even fully compensated for the price shown before accepting it. Para the app is a great way to get around this unfairness and greed shown by doordash, but it has been proven over and over that they have no interest sharing a platform with Para. I think the overall basic layout and idea of Doordash is great, I even think it’s better than most food delivery apps, but when things go wrong or people are unhappy with the app(s), nothing is done or it is shown only the bare minimum can be done. Hopefully this comes off as constructive criticism rather than anything else thanks.

It’s a mess. Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app.

Frustrated. I was on the phone 6 times with door dash trying to use my credit and was placed on holed from 14 to 30 minutes before I hung up . When I did get ahold of someone after being transferred 3-4 times I would get different answers on how to access my credit . The last person helped me and by then the restaurant closed :( I went through it again with door dash representative and after another 25 minutes the other restaurant closed! What is super frustrating process that you have two claim your credits. At the very end I was able to order from the only restaurant that I could eat at that was gluten-free that was open. Not what I had planned on doing but just wanted to use my credit so it would be over with. So again super frustrating process and not being able to use the credit to what I wanted to use it for but just had to use it so I would get it over with. The passing around to another representative after another representative was craziness giving the same information to each new representative and passing it along 3 to 4 times every time I got on the phone and waiting anywhere from 14 to I think it was like 35 minutes at the very end was absurd. I know that everybody is having hard times right now and trying to employ people so that’s why I’m writing this comment so that you know that the quality of customer service right now is not good. I hope it gets better, Tamara

Awful. Placed an order, was cancelled by driver due to safety issue. That’s no problem at all. I ordered a second time, DoorDash cancels it without consulting me 20 minutes later. Have now wasted 90 minutes of my time. They compensated me $15, which I felt was fair at the time. I order a third time, and the order takes around 90 minutes to arrive, despite a promise of 30. The driver cannot bring the food up, so he lies and says the order is delivered. I obviously request a refund. Then, suspiciously, 15 minutes later, the food appears at my door. The sauce from the wings is spilled all over the plastic bag, ruining the food completely. Driver did not answer my calls before or after delivery. Customer service locks my account, concerned that I requested compensation multiple times. Actually, it is I who have been wronged multiple times. On competing apps I have never had these issues, nor have the drivers EVER had an issue bringing the food up to my apartment. It is clear and obvious that this is a problem unique to DoorDash in my area and I hope none of you make the mistake I did. 3.5 hours of my life I’ll never get back, plus 30 on the tail end with customer support and writing this review, so 4 hours. In the end I got a refund and $25 credit in an all I’m never going to use again. To an extent it’s fair, but to a larger extent I’m back where I started with 4 hours lost and no meal. Uninstalling forever.

Not worth the aggravation. First time using this service was great, so I was happy to use again tonight. Sooo aggravated bc I had confirmed the driver had picked up the food I ordered for family dinner. Driver never delivered. An hour and a half ordeal when we expected the delivery to take 30-40 min. The app confirmed the food was picked up, but then no further progress seen on app to track driver. I thought maybe the app wasn’t working, and I also thought ok, give it a little extra time for driver to arrive. Then I texted her, no response. Called her twice, straight to voicemail. Gradual realization that our food was never coming & having to figure out a plan B for dinner for my family at 9 pm on a Sunday. Frustrating- and I had put down a 25% tip in advance😡😡 I cant believe the driver ghosted with our dinner in hand. Further BS with the time it then took to cancel the order- online chat help informed me I was number 65 on their list to help, so sat here staring at my phone until finally my turn- online help requiring me texting back and forth what the issue was, and after that someone finally called me. The person I spoke to was polite but sounded like she was reading off a script as fast as she could to tell me they could credit my account for a future order or refund my $, which willl take 7–10 days to process. Seems like when this service does work, it’s a great convenience. But definitely not worth playing the odds to see if I your driver is trustworthy or a thief.

Ordered a few times...they disabled my account. Exhausted after a full day of travel, I downloaded DoorDash and ordered dinner. It was easy and timely and the delivery fee was waived over a certain amount. I used it twice after that, all within the span of a couple of weeks. One evening, I logged in and tried to order, but it wouldn’t let me complete my checkout. Thinking it was a glitch, I logged out. Upon trying to log back in, I was told my account was disabled. I reached out to DoorDash and was told that my account had been disable because of activity that “violated their terms and conditions.” Unfortunately, they will ONLY communicate via email. I scrolled their terms and conditions and saw nothing odd about it. Confused, I responded and requested additional information. Specifically, I told them that all I had done was order dinner a few times and so if there was a “violation,” I was concerned that perhaps my account had been hacked. They refused to provide details (said it was their policy not to do so) and refused to re-activate my account. So that’s fine. They can keep it. Fortunately, I’ve not seen any questionably activity on my credit card or anything. While I realize I could probably just set up a new account with a different email, it’s the point. If a customer needs info about a “violation,” especially to ensure security, you work with them. My gut is they can’t tell why my account was randomly disabled, so a T&C violation is the easy answer.

2 days for no reply from customer service. I got an automated message when I order from Jack-in-the-Box three minutes after I got the email telling me that there was free delivery if you were one of the first 1500 people. Why on earth did they send out that email if the store couldn’t handle the volume. Bait and switch. They also send me an email saying that I got a free delivery which did not apply to my account and a zero dollar credit which is an insult to of a macro that tells me I’m getting zero dollars. Horrible horrible horrible customer service. Any company not willing to have decent customer service doesn’t care about its customers. I’m switching back to any other delivery service or getting my own food. They have been a pain whatever we’ve had issues at work when we’ve used it I should’ve known better. Also: I got a call finally from door dash where I had 2 people explain to me my card was refunded from the initial order. I am not against outsourcing for basic customer service. However it was obvious that both agents did not understand what the problem was and this is why outsourced customer service is frustrating because of the cultural divides. Neither one of them understood the email I was sent in a meaningful way nor why I was frustrated with the experience of getting an email that said I have a zero dollar credit being added to my account. Wow. All I can say was that call has ended my relationship with DoorDash.

Inconsistent and defeats the purpose of convenience. The concept of Doordash is great. Its purpose is to provide convenient delivery options. However I have only been receiving the most inconvenient service. I usually prefer to order pickup with the app since it’s faster, but sometimes I don’t have that option. Every single time I place an order for delivery I have to change the pinned location on the map. Why is it not exactly on the address that I set it to? Thats fine, but then sometimes it goes back to being in a random spot and I have no option to change it. I always include specific directions to my house. The dashers must refuse to read it because they can never find my house. I even ask them to input the address into Apple maps. They either don’t respond or don’t speak English. I don’t understand why they never reach out to ask for directions? If you are lost, you should use your resources and ask. When my family and I can’t wait any longer as its been an hour more than the expected arrival time, we attempt to call them. Of course they never pick up. Once the food finally arrives, the food is cold, deformed or missing something, the drinks are watered down, and my family and I are left unhappy and stressed. Until the Dashers get proper training, I wont be using the delivery option for Doordash.

Don’t waste your time or money. This has nothing to do with the drivers. I rarely ever had an issue with them other than occasionally not notifying me my food was here. DoorDash used to be decent. Now, every single order seems to be wrong and they refuse to issue a refund. Not a total refund, just the difference in items received or things that were missing. I spoke with their chat and was told “our systems will not allow us to issue a refund for your issue. Sorry you had a disappointing experience.” and closed the chat. I took screen shots of the entire chat. I understand it is the store that is getting it wrong, but the restaurants are learning they can mess up orders completely, partially, or whatever they want with no repercussion, with DoorDash and the restaurants not taking any financial responsibility. This is ridiculous. Doordash used to issue a refund on the difference of missing or incorrect items. Since they took it away and are still keeping the money, I refuse to use it and will let anyone else know not to use it. Also, the whole restaurants being able to make multiple accounts with fake names and different prices coming from the same store? Shady at best. “Hooties burger bar” miraculously came in a hooters bag and had a hooters receipt. Real sketchy. You lost at least four customers through this. You probably don’t care but at least I won’t give you any more money.

Doordash issues. I finally was happy that doordash delivered to my home because it makes it so easy when your busy working. I got the doordash pass since I used it all the time. The past month it hasnt had any deliveries to my home which is weird since I used it a few times aweek. I had spoken to tech support and followed instructions but it wouldnt let me order still. I deleted the app, cleared everything, restarted my phone, etc. Over and over again. Called in for help multiple times and promised it would be fixed. Each person was useless because the only info they could give me was the same but no one actually tried to help. Also, had 2 people end conversation with me and i had to speak to someone else. Then, promised they would bring it to the higher up and someone would call me or touch bases but no one did. Called back to touch bases and was told dont worry in 2 days we would have a resolution. Which by this point its been a month. Still no help and no response. Its really disappointing when you have spent so much money with a company and you make sure you tip everyone. But when it comes to you getting help or good customer service, they are highly lacking. My app currently is still not working for my hone location and will have to close my account due to no help. They should have way better customer service and people you can properly communicate with. Francis with doordash hasn’t responded or resolved the issue.

Sloppy. Recently doordash has been getting a little sloppy with order delivery and the amount of dashers in an area. I️ ordered food at 9:30pm and when they FINALLY found a driver that could bring my order to me (AT ALMOST 11pm and mind you I ordered from a fast food so my order was probably just sitting there already made) they canceled it saying there was nobody available to bring me my order. Im guessing my order reached some cut off time that doordash set up for deliveries. I wasn’t aware of the exact time but now I know from experience. I️ don’t know what this has to with anything regarding covid guidelines and such but this is terrible. I️ even ordered AHEAD of time knowing beforehand how doordash had been handling things these past few months and STILL wasn’t able to receive my order. There may be a lack of delivery drivers at night or something. I️ feel like as a customer I️ shouldn’t have to worry about “what if my order gets canceled and I️m now left without food” or “What if there’s nobody to pick it up” because if thats the case anyone would be better off just getting the food themselves but I️ ordered because I️ don’t have access to just leave and go get food. If you don’t already you should at least have something in place to where you show a cutoff delivery time because im sure I’m not the first person to experience this.

Maybe horrible service. I really had hope for this service. I was excited for this service and eager to use it. I knew 15 years ago that there was a market for this. However, I was completely disappointed the second one time I used them. I ordered from Wendy’s. I got a Dave’s double meal with fries and a coke. I also ordered a medium chocolate frosty. I was periodically checking the app to see how long untill the driver arrived, and when I saw he was 1 minute away, I went outside to meet and greet him. But for some reason, he showed up in his hands, with old a soda(a dr. Pepper I found out, instead of the coke that I ordered) and a frostee. Now, it doesn’t take a brain scientist to figure out if one leaves the restaurant with only a soda and a frostee, that maybe your missing a few things, just maybe. Who in their right mind would use door dash just to order only a soda and frostee. But no, this idiot is a few peanuts away from wearing a helmet. And then, I called customer support and sat on hold for 30 minutes! And while I was doing this, I went to help and started chatting with a “support specialist “ and of course got me nowhere. The first chat ended after the person said they would try to contact the driver. But after that, I said 10 things in chat and got no response. So I had to close everything out and started a new chat. And finally, customer service got on the phone, and big surprise guys, the person in in customer service couldn’t even speak English!

Terrible service. I order a double dash order, one from chipotle the other from rite aid. He picked up the order from chipotle first then proceeded to rite aid. 45 min later he calls and tells me that the rite aid that DoorDash sent him to doesn’t carry valentines candy. I’ve never heard of rite aid not carrying holiday items ever. So he proceeds to ask me for more money since DoorDash told him to go to a different rite aid location. I thought this was extremely strange and didn’t understand why It was my responsibility to reimburse him when I wasn’t the when who sent him to that location in the first place. So I contacted support and Told them what was going on and they told me not to worry about giving him money they will take care of It. So 30 min later my rite aid order was canceled by them then 20 min later my chipotle order was cancelled when he had already picked It up. Long story short this driver tried to get more money from me then got upset canceled my orders after waiting forever because I wouldn’t give him more money. When I contacted DoorDash again they gave my a “full refund” aka credit to their service which is pointless because I won’t be using their service again. They have made many mistakes before but I think this time was the last time for me. I advise you not to use this service or just pick up your orders yourself because they let pretty much any crazy person become a dasher.

Items Missing, No Refund.. We ordered Pizza, Wings, and Pasta from oreganos, order took two hours, and when it arrived the pizza was missing. The app has no way of fixing the mistake, just that you can rate the service and say items were missing but no solution for our hungry family. They offered credit to the app which we said no we want a refund obviously, then they came back with an Auto Response(two days later) saying that we wouldn’t receive anything because they had refunded something in the past..... my family had to wait another hour for me to drive into town and grab another pizza from the same place. Oreganos told me they remembered the driver and she did in fact take the pizza with her. This is outrageous and we will never order from them again. We only order from these apps to stay safe during a global health crisis and this is the service doordash is giving during these scary times. I wonder if the $12 tip I gave the driver, for stealing a third of our order, was denied or if she was even talked to about the situation. I have been in the restaurant industry for 14 years and would spend hours with a single table explaining the menu, taking orders, laughing at terrible jokes, and all while maintaining 5 other tables hoping to get a 12 dollar tip! It’s clear doordash employees are not held to any standards of service and I will gladly put my hard earned money somewhere else.

Drew Sease should be given a raise!!. If you don’t know who Drew Sease is in a company as large as DoorDash, well I feel sorry for you. Drew Sease is a diligent, hard working, charismatic, headstrong individual who will get things done! Never mind his trusty side kick JZ, or is it the other way around? Anyway, I am pleased to now be apart of the DoorDash culture now as I have just placed my first order through you all! I know, shocking as a millennial and college student none the less, but regardless still very true. I want to clarify that I haven’t used any other competing companies services, as I understand that would be a genuine betrayal to my own brother. I primarily cook at home but am feeling quite pampered today so the food comes to me. Onto my review: as I await the quick arrival of my food, I am exploring the DoorDash app and find it to be easy to navigate/user friendly, quick and efficient and visually appealing. DoorDash is the best food delivery service and I would recommend it to anyone that comes across my path! As for the executives in this company who are diligently working to contract new partnerships with restaurants, etc. they should be given a raise! They are doing a fantastic job! - Anonymous user *HS*

I’m so over it.. Honestly used to love DoorDash. I’m going to give it a 2 because it was recently at a 1. The only reason for that is 1 star for the restaurants because they always make the food on point and it’s usually never them. The second star is because Door Dash used to be good. But what in the world has been going on with the past deliveries. Every delivery that I have placed in the past 2-3 months has been so terrible and it’s been about 6 times. This is definitely my last as I’m currently waiting AGAIN for more than 1 hour for my food all because of other deliveries. What’s the point of ordering food and calling yourself door dash if you aren’t going to be either of those things? The food has been taking at least 2 hours every time to be delivered. The longest I’ve waited was 2 hours and 45 minutes!!! I’m not sure if it’s the drivers or door dash but I do not want to return as a customer because this is simply ridiculous. They pass right by your house. It’s not even like they go to a spot down the block, you see them jumping on high way and are stuck where it is they probably have went. Oh and then when you ask, half the time they never respond. There has to be a better algorithm or your going to lose your customers!!! If I wanted to wait 3 hours for food, I can go walk and pick it up!

Not recommend.. The first few times I’ve used this I experienced cold food which is to kinda be expected because they drive around but the last few times has been horrible. The dasher I got delivered to the wrong address after waiting an hour. I texted her and no response. I called the customer service and complained. They asked if I would like to have credit or reorder with a different dasher. I said reorder. They just had the same dasher get my order again. She was late again, got lost, told me it was my fault she was lost and that she delivered to the right house in the first place. I told her she is the one and only dasher who delivered to the wrong place out of all the dashers I’ve had in the past. This dasher literally went back to the place she delivered my pizza too, picked my pizza up from there and then delivered both pizzas to me at the right address. That is completely unsanitary. I didn’t even know which one was the one she delivered to the wrong address and have no idea if anyone or anything touched that food so I couldn’t even eat my reordered food. I am livid. How disgusting is that? Today it took the app 30 mins to even get me a dasher. I tried to cancel my order but they literally offer you less than half what you pay. I contacted customer service text and they literally didn’t reply to me. They gave me to someone else and I told them forget it, I’m never using this delivery service again.

Something’s Always Wrong. Let me start by saying that I usually order through a restaurant’s app or site and not this one, but when a restaurant partners w/ DoorDash, I have no choice but for my delivery to go through them. And it’s always DoorDash that messes something up. Missing items, mostly. But last order was the final straw. I made a scheduled order earlier in the day to be delivered around 6. Twenty minutes early, my driver marked that they’d delivered the food. They did not. Another thirty minutes go by, I call the restaurant, they tell me the food was picked up to be delivered so I have to call DoorDash support. Food’s over half an hour late at this point. Support staff was kind (one lady had a rooster crowing in the background so sadly I couldn’t hear half of what she said, but hey, that’s what happens when you outsource CS), got my food redelivered, but it took a while. Don’t know what happened to the first driver but hope he enjoyed his petty loot of boneless chicken wings. In total I got my food nearly two hours after it was originally scheduled to arrive, and there were still missing items! Unacceptable. Great job DoorDash, I’ll be going through the inconvenience of picking up my orders from any restaurant that uses you as a middle man from now on. Edit: When asked to give feedback via text the link just led to an empty webpage, so I figured I might as well give feedback here.

Horrible company. I placed an order at Krystal at 8:23. I noticed that my order was taking longer than it should have and contacted support before it was delivered to check when I would receive my order because no dasher had been assigned. I explained to the agent that the order was taking too long and that I don’t stay too far from the restaurant and that I don’t want to receive my order cold. She reassured me that she would call the restaurant to check, at first she couldn’t get in contact with the restaurant and then when she was finally able to. The agent told me that restaurant was avoiding the questions being asked but reassured me that my order had been picked and to call if there was any problems. Because I was concerned about the temperature of my food since it had at least been an hour, I asked the dasher if he check to make sure the food was hot and he said okay. 9:22 comes and I receive my order and it was freezing cold. So not only did the dasher not check or not care but then when I contacted support like I was told. I was told they couldn’t do anything giving my refund history( which I wouldn’t have if I received quality orders that wasn’t cold or missing items). I explained to the agent that I had contacted not only support but the dasher beforehand to avoid this. He still responded with he couldn’t do anything. So had my food been warm in the first place I wouldn’t have needed a refund.

Somebody needs to change the way things are ordered..... Just got off the phone with customer support about the same issue that’s happened to me multiple times. And it could be easily avoided if they choose the restaurants carefully and actually look into the restaurants that want to be on doordash. Too many times have I been waiting on an order for more than 40 mins just to have the restaurant cancel it. And the best part is they won’t give you your full amount back in store credit if the restaurant cancels the order. The customer service guy even told me that I’m not the only one complaining about this. Either they need to make sure that every restaurant has a tablet to communicate with us with or don’t have that restaurant on the app!! If they don’t want to serve me that’s fine but don’t take my money!! There are restaurants on there that won’t even accept your card and tell you your cards been declined but when you go to another restaurant it accepts it just fine. Things need to be more consistent. I understand that some restaurants don’t have tablets and just don’t accept doordash orders but for whatever reason they are still listed on the website! For something that’s supposed to make it a little more convenient for you, they make it way more difficult than it has to be. FYI if you want change STOP PUTTING FIVE STARS!

NEVER USING AGAIN. Before the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!

Absolute Garbage Get a Bike.. This was given 5 stars so it can be viewed. This app is terrible and should have less then 0 stars. I’ve been a driver and now I’m a customer and both positions show continuously just how much DumbDash is only concerned with robbing people. I’ve had orders come cold when restaurants are less then 3 miles away. I’ve had dashers place the food anywhere (because I’m in an apartment) and tell me to find it. What’s even better is after you complain more then twice they tell you you are too frequent to get a refund even though food that YOU HAVE PAID FOR is incorrect it’s their ‘policy’ that after so many times they don’t have to refund you. This app is run by computers every time you try for assistance they have to have you hold or get an escalation team because they can NEVER fix something right away. The customer is NEVER right which is funny because as a driver everything is your fault too everyone’s fault but the actual restaurant or DoorDash. It’s honestly the worst food delivery app and maybe it’s because it got too popular so they have kids delivering orders and not caring but to be charging for taxes deliver fees driver fees and tips and still not get a drink or half the sides out of a $50 dollar order is absolutely mind boggling. Will delete this app and literally WALK all over town before I let this place charge my card for something they can’t even fully complete or explain.

Incredibly frustrating experience. I’ve had doordash for a couple of years now, but over the past couple of months it has become an incredibly frustrating experience. When I order food for delivery, many times they’ll have more than one other person to deliver before me, so I get cold food when it arrives even when the driver has thermal equipment to keep the food in. When I order for pick up, the app gets incredibly confusing. It constantly suggest locations to me that are not the closest, and the address for the place doesn’t even show up until the check out. And then I go to my usual location thinking it’s fine since I’ve order from those places many times before only to find out it’s a whole other location I’ve never been to. There are no warnings or anything to tell you this isn’t the closest location when you’re ordering, and if it’s frustrating for a person that is used to apps, I can’t imagine how infuriating it would be for more technologically challenged people. On top of that, when restaurants have gotten my orders wrong, I’m only given a partial refund for my order even though I now have a meal I can’t eat. I originally got this app because it was cheaper than uber eats with decent service, but now the prices are about the same so I don’t see a point anymore. Really disappointed.

Love the app but I hate when they take away restaurants. I didn’t start using this app until August 7 of 2020 during this pandemic that we are in. I ordered from Jack in the box. I was a little hesitant to use DoorDash believe it or not. But after I written in my notes to make sure that everything is together, everything went real smooth. Second order, not so smooth but I still love the app. When I ordered from McDonald’s on the second order, they forgot my fries. I had to specify to tell them to make sure everything is together. The third time that I use them on up, everything is perfect. As far as taking away restaurants, that really bothered me. They took some restaurants that I like from the app. Such as Wendy’s, and Dairy Queen. But above all, I’m glad that they have my other favorites. Such as Carl’s junior, Burger King, Taco Bell, McDonald’s, nations giant hamburgers, and several others. And the drivers are very nice. And, I love the fact that now they added actual stores to the list. Places like Walgreens, CVS, and of course my favorite convenient store 7-Eleven. DoorDash has gotten better and better. I wonder what is next for them? Five star all the way despite mistakes.

BEWARE of refunds!!!. I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash.

Used to love, dislike the integrity of the company. I’ve ordered from Doordash easily 100 times, this last experience is the reason I’ve uninstalled. My food was delivered with undercooked beans which can be toxic. I simply requested a reimbursement, minus the tip for the driver since it was a quality issue and not the driver’s fault. After being offered $1.66 in Doordash credits for a $25 order, and declining, I had to speak to about 5 reps before someone was able to process my refund. It took me upwards of an hour and although I appreciate the Doordash credit given on top of everything for the “hassle”, I don’t want to negotiate how much of my money they reimburse over something that is not safe to eat due to health concerns. If it was soggy, that’s different. This was health related. The fact that not only did I have to spend over an hour of my time to be reimbursed for a meal I took photos of and sent for evidence several times, with undercooked food, which by the way took me away from the time I would have to go get a new meal for dinner, I felt invaluable to the company. I have over $22 credits in Doordash delivery, and I won’t use a penny of it. It’s more principle than resolution. My lack of contribution means nothing to this company as I don’t exactly help them make goals lol but I am upset for how I was treated and what kind of game we have to play with them to be reimbursed. I’m not ordering with Doordash anymore.

Tech Problems, False Arrival Times, No Support. I ordered, door dash told me the delivery time, I paid. I received notification that the delivery had been picked up and was in transit to my house. Then 15 minutes later I looked at the app and the arrival time had changed to 80 minutes away, with a new driver... okay. Weird? Contacted the driver he had no idea what was going on. I thought maybe it was a glitch. Then I talked to the driver and he / she texted and said they were on their way to pick up the item. Another twenty minutes went by, I checked the app again and AGAIN there was a new driver, new delivery time. Another 80 minutes away. Contacted the driver, he said he just got the order a minute ago and was a new person. I’ve tried to get ahold of support but it’s impossible they have no phone number and just a bunch of FAQ pages. I typically use postmates, which now I’m realizing is much better this is super annoying. It’s been over an hour since I originally ordered and I have no idea whether this item is actually on the way, but the restaurant said it’s ready so I assume it will arrive cold or spoiled. Definitely the last time I’m using this app. Update: finally got on live chat with a representative of doordash. They confirmed that my food had been sitting out at the restaurant for over an hour, refused to have the restaurant remake the order and asked me to cancel the order and then REORDER. Absolutely ridiculous. Postmates is so much better.

Just made my last order. I’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money.

DoorDash! Crazy or just down right awful?. I’ve tried many other delivery options and have had no noticeable difference in terms of service with the other ones. When it comes down to it it’s what people are working for them is what makes them out to be. So is DoorDash really worth trying out or should you just MoveOn? I think people should give a try the DoorDash. Makes them different from their competitors is there pricing. Now granite any order you make that have someone else doing it for you and bringing it for you is going to cost you a handful of money. Depending on how much I use it though can change how much you’re spending. For example whenever I use Uber eats I spend at least $20 or more depending on how big the meal is. Whenever I use DoorDash though, it is roughly always under. Again it may be only a couple dollar difference but if you order food that much it starts to really add up. My conclusion is is that if you’re not satisfied with your current service that you’re using or wanna different one you should definitely try DoorDash next. Don’t take my response for granted though everybody can have a different experience and if you think I’m wrong that’s fine go ahead and try something else👍

Worst date night ever thanks to this app. Decided to have a cozy night in with my husband. We thought we would try this app for a change and order in some local Thai. The initial email upon ordering was 52 minutes. At first I thought the app was quite cool how it had a timeline and capability to contact the delivery person. After about an hour of the app saying the driver was at the restaurant, I tried contacting him and the number didn’t work. The app kept extending the amount of time it was taking to get to my house. Mind you, the restaurant was only about 10 minutes from our house. Finally I tried calling the restaurant but it was closed at this point. So I used the app to contact customer support. They said they would cancel the order and refund the cost. They blamed the driver for being unprofessional. After a few minutes my credit card was charged a second time for the same amount instead of getting a refund. I was unable to contact customer support on the app anymore because there was no order history. So I had to search a phone number to contact them to resolve my credit card issue. They said the only resolution was to send them a screen shot of my credit card statement before I could be refunded the double charge. So I am starving, date night ruined, charged $49 twice for no food. Don’t use this app. Next time I will hold off on drinking a glass of wine and drive to the Thai place myself. Worst experience with an app EVER.

I’m furious.. Hey, DoorDash, you guys should honestly be ashamed of how you handled a situation with a driver and our delivery tonight. Upon getting our food delivered, the driver had marked our food as “delivered” with a picture of a building that’s on the opposite side of our development. Not only that, but when we called the driver to ask where our food was, he replied with “I delivered it,” to which we told him, “We don’t have our food, so where is it?” He started to get a little bit of attitude and told us “I delivered it,” and then he hung up on us. To our shock, the DoorDash delivery driver had thrown our food INTO THE BUSHES by the other building across our development because he couldn’t find our building. He stated that he had called, yet no phone calls or texts from him to ask where our unit was. Not only that, but the picture he took was only of the building number.... NOT the food in the bushes. Now DoorDash “investigating” the situation, however, we still haven’t received any resolutions and are only being offered a $5 credit for the fact that we had our food THROWN INTO BUSHES and had to go on a scavenger hunt to find it. Reconsider some of your drivers, DoorDash. Some people should not deliver food if they cannot deliver it properly or contact at all. I can’t believe I actually had to retrieve the food I ordered from a BUSH down the road tonight because of incompetence. A $5 credit is not the way to fix that. I NEVER complain, and right now, I’m furious.