Postmates - Food Delivery App Reviews


Postmates - Food Delivery App Description & Overview

What is postmates - food delivery app? Delivery from your favorite restaurants, grocery stores, and more! 24/7, 365 days a year. Postmates gets you what you want, when you want it.

Browse nearby restaurants. Choose from a variety of selections to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order your food from any menu and add it to your cart with a few taps. Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!

From your local favorite grocery store, liquor shops to the big beauty brands. Just Postmates it, and get them delivered in about an hour.

Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
Get notified when your order arrives.

You can order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and go non-contact and have deliveries left at the door.

$10 off your next order terms and conditions: Up to $10 off your next order. Offer valid when you download and log in the new Postmates app only. Tax & fees still apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days from log in to the new Postmates app. Exclusions may apply. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

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App Name Postmates - Food Delivery
Category Food & Drink
Updated 08 April 2024, Monday
File Size 351.21 MB

Postmates - Food Delivery Comments & Reviews 2024

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Not the worst, but not reliable. I’ve taken to using postmates because they seem to have more late-night options than other food delivery services, which is helpful for me, because I work nights. However, I’ve had frequent issues with a large percentage of my orders—items missing, wrong items provided, special instructions ignored, and once, my order was marked as delivered, despite my postmate never having shown up. I’d say it’s a coin-toss whether you’ll actually get what you order. This has happened so often, in fact, that I was told I am not eligible for a refund or credit on my last botched order (which I can only assume is due to the number of times I’ve reported issues with their service; I can’t confirm this, though, because no one has responded to my multiple attempts to ask about the matter in the last two weeks). When they don’t make mistakes, postmates is convenient and easy to use. And, as I already said, they seem to have better late-night services than similar companies, from my experience. However, I think I’m likely done using this app, as those other companies also seem to have better service. With postmates, I’ve come to expect mistakes with each order. I’d prefer a delivery service that consistently lives up to customer expectations over one with a wider selection.

Cancel orders missing items no refunds. Lately I've had horrible experiences with the deliveries and customer service did not compensate for it. They were rude and brushed me off after I told them I was upset that I had a missing item from my order and they refunded me less than the amount of the item. Then they still refused to refund me the proper amount, citing that they had given me a credit previously for another mistake they had made. This was a dinner order that they canceled on me after an hour and a half of waiting and 30+ minutes of me trying to help navigate the driver to my house. I'm pretty sure he was high and just gave up. I ended up having to work harder and spend more time trying to receive my dinner delivery that never arrived than if I would have just gone and picked up something myself. I was really upset and the small credit they gave me for that did not make me feel better at all. It actually felt insulting. Then for them to short my refund on their next mistake because they felt they already made up for it from this previous small credit felt completely outrageous. I've never written a review before, but I am so upset about how I was treated by the customer service at Postmates that I feel everyone should know how poorly they treat their once loyal longtime customers. Apparently they're doing so well they don't care about the individual anymore. I urge vendors and patrons to use other food delivery apps instead.

Overall terrible. Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

Disastrous app. Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!

Awful. First time I got food the driver took an hour the place was only five minutes away from the location I was at my food was cold and I’ve had nothing but problems since… and I just placed another order in the restaurant actually canceled itSo I start to chat with the people and they are rude and then if you don’t answer back right away they just drop the whole conversation which I find very very unprofessional. I’m sorry if I can’t sit and chat about it for 30 minutes OK over a $13 order that was canceled they just needed to fix it but I guess it’s too hard for some of these people that work for Postmates sorry not sorry just keeping it real and this one by far is one of the worst services and just plain rude. I’ve noticed lately and I don’t know if it’s just because lack of drivers but the quality of service has gone down the tubes for a lot of these types of services and I’m not the only one that feels that way UPDATE! They said they refunded it which they never did time and time again they fought with me and got an attitude thank God I deal with Apple and used my Apple card because just now after 10 PM I got my refund the next night? This is the most crooked company and needs to go they told me repeatedly that I got a refund nope I just now got it because Apple investigated it and fixed it. BEWARE THEY TRY TO STEAL MONEY AND NOT GIVE IT BACKTy Apple Card for getting my money that they got an attitude about and said it was refunded when it was not. Awful awful awful app

Postmates is unreliable. This is a review of Postmates itself, not the app. I ordered from a local Italian restaurant via Postmates and received all parts of the order, except for the pizza. I immediately called the restaurant, because there was no way to contact the Postmates driver who dropped off the food. When I spoke to the restaurant, and the pizza was ready and sitting with the rest of the food to be picked up, but the Postmates driver did not pick it up. He apparently did not check the contents of the order. It’s pretty obvious if a pizza is missing from a bag of food. When I spoke to Postmates, the representative was incredibly unhelpful in trying to resolve this matter and stated that the only way to obtain the pizza that was sitting, ready at the restaurant was to request a refund and re-order the same pizza, so a new driver could be dispatched. This is unacceptable. If it is the driver’s fault that the order was missing, he should be responsible for picking up what he left behind. Furthermore, a subsequent order would have taken significantly longer. I have spoken with the restaurant, and they use an alternative delivery service, so I will not be using Postmates again. Others should be aware that Postmates does not value their customers, and other options are available.

Third try was not a charm.. This app is completely bonkers. I just arrived at my hotel after a long drive and needed something to eat desperately. My first attempt to order was accepted and showed it was being prepared. About 5 mins later with a vague “restaurant closed” message my order is cancelled. That’s Awesome, because the restaurant was open, and you said they received the order and began preparing it. Did they run out of a vegetable fried rice? more time wasted and a first round of multiple credit card charges and authorizations. Second order goes through and now hunger has turned to pain has turned to oh no I fell asleep waiting for this joker to say he delivered my order to my door when he snaps a picture of him holding it who knows where, but it most certainly is not at my hotel door, I show no missed calls or messages, and yup, I’ve been fully charged for this foolishness. It’s not even worth the keystrokes or your time at how bad the subsequent order went, or how overly complicated they make billing with multiple required authorizations and transactions for a single order. Not to mention you may think you’re order is delivery charge free or that you ordered extra to avoid “small cart surcharges” but you better double check coz I was shocked to see both of these charges pop on after, when my cart showed both credited and to top it off the order was well over 45 mins beyond the “no later than” time and the delivery persons number was not In service. 🤑

Be warned!. First off I’d like to say although I had my issues the company was quick and able to make up for the mistake made. This was the first time I used this app and I’m not gonna use it again. I don’t really know who to blame. The app or delivery person. I made an order of three items but I received far more then what I ordered. I ordered two soups, one large and one medium. When we received the soups there were five styrofoam cups. Two large and three medium. I was surprised to see so many cups. Turns out the guy ordered five soups! Two large and three medium. Instead of paying what should’ve been $30 I ended up paying $86. I couldn’t believe it. Now if you’ve used the app you’ll see that they put your order in a list type for example 1.sandwitch 2.soup 3. Soup. So what the guy did was that he ordered one sandwich two large soups and three medium soups. I can’t understand how he would’ve seen those numbers as amounts of each item. I also don’t like the fact that it says you won’t get an accurate price and total until the person picks up your food. Should’ve known better and seen that as a bad sign. One more thing I have a charge of $9 and change on my bank statement. When I added that to the $77 I was charged for the order the amount comes more then what is shown on my email receipt. I don’t know what the heck is going on but I definitely won’t be using this app again.

Terrible App By Lazy Developers. Honest review: Download DoorDash or some other food delivery service before you even think about Postmates. I’ve ordered through Postmates a couple times and the first time I realized there was an issue was when a place I’ve frequented before, the salad would come with 2 sides. Postmates doesn’t allow you to choose your sides, the meal was the same price, and I didn’t get ANY side items. Chalked that one up to maybe it was just the restaurant. Fast forward to last night and I ordered a pizza for my family. After 45 min of waiting, a random number texts me and says they are the driver and the location of the pizza restaurant is closed, has been closed for a while, and no new location presented on the outside of the building. After several emails to a genetically “help” line, I finally was able to get my money refunded, or so they say. How do you offer a service providing goods and you don’t even know if you’re service providers are still I’m business or if their menu is correct through your app? You don’t have a phone number to reach out to. I know it’s 2019 and most people are afraid to have human interaction, but pull your heads out of the clouds, look at your locations and menus, make sure it is correct, make sure your service providers are still in business, and most importantly PROVIDE BETTER CUSTOMER SERVICE. Your driver couldn’t even contact you to see what they should do. Shame on you

Frustrating to use, Terrible customer service. I spent over $60 on a group order at SweetGreen. One of the salads was unavailable because they were out of one of the modifiers. The Postmates app wouldn’t tell me which modifier and I got a text threatening to cancel the whole order if I didn’t select a substitute in 10 minutes. I made some changes (hard to know what to choose because I didn’t know which modifier they were out of). Postmates then charged me $1 for substituting one of my items, even though it wasn’t my fault. A few minutes later, I got the same text again, saying they were out of one of the modifiers to my salad and again said they were going to cancel the whole order in 10 minutes. I submitted a support request and when I didn’t hear back within 10 minutes, i had to cancel that salad (I didn’t want all of my coworkers to not get their lunch!). When I got a call from Postmates support a few minutes later, they told me the modifier SweetGreen was out of was lentils and I was refused a refund. I requested that they waive the small cart fee and service fee on my new order without lentils, they said it was my fault because they told me I shouldn’t have canceled that salad. I explained again that I couldn’t have the order cancelled for all of my coworkers so I had no choice. In total I spent almost 10 minutes on the phone, which means in total Postmates wasted about a half hour of my time- with NO REFUND for my struggling.

No customer service. POORLY DESIGNED APP. You will be charged for food you HAVEN’T received I ordered from chipotle. Chipotle said they couldn’t see the order so they never made it. My driver called me to tell me the situation, but decided to say that the order was picked up and then DROVE all the way to my residence without the food so that he could mark the order as complete and get it off his queue. I submitted the issue, no response from Postmates. As of right now I am still charged for the food. How is this a functioning business? _______ This food app outsources ALL of their services to Asia. I know this because restaurants get my food orders by phone from a representative there. My fraud experience with Postmates: They let me order from a closed business because their app didn’t reflect that it was actually closed (poor design). The driver had to send me a picture of a closed sign on the door. The driver then stated that he wasn’t able to cancel my order, and I was forced to cancel, which automatically charged me $70 for food that was never even made. I submitted a ticket with the company saying no service rendered, and they denied it and charged me $70 anyway. I am contesting as fraud with my bank. There is ZERO customer service with this company, you CANNOT even speak with a rep (which is amazing considering the amount of moving parts with food delivery). If that isn’t reason enough to never use Postmates, I don’t know what is.

Wrong so often. I just went through and counted - I’ve used Postmates to order food 20 times over the last 1.5 years, and 5 of those orders were wrong or I never got the food and had to order again. So 25% of the time, this service is infuriating. It happens so often, when you get the wrong food and complain, they don’t even talk to you - they just give you your money back automatically. So if you want your food you have to order again and wait again. BUT it is the only way to get food from some restaurants we want delivered - like when my wife and I want chipotle delivered during the pandemic and we’re busy with work and a screaming 1 year old. Other than that...the app itself works great and is easy enough to navigate and use. But a bad experience 25% of the time inevitably means 1 star. Our order never showed yesterday, but told me it was delivered - and my wife was just like, “why do we use this app again???” Update: ordered again after writing this review, and it was wrong again. So 6 out of 21 times = ~30% of the time the order is wrong. To be clear, it’s almost never the restaurant’s fault. Their drivers pick up someone else’s order or just don’t show up with your food. It’s maddening.

Will take your money unwillingly!!!!. So I decided to try postmates because what I’ve been hearing about it and I ordered from Shake Shack. That went well. Then I ordered from Mc Donald’s. I didn’t get my orange juice and still was charged as if I received my drink and then the email will tell me after they “claim” to give me my money back saying “After looking into the order again, I wanted to let you know that we are not able to take any further action.” I was like really? But I didn’t sweat it and I ordered again today from Rally’s. 2 meals 2 shakes and a chili cheese fry. So I get my order it’s more than I ordered for and my total was 32 dollars and they charged me 50 dollars! They tried to give me 8 dollars back and I said you owe 18 dollars and here was that message again “After looking into the order again, I wanted to let you know that we are not able to take any further action.” They are a scam. You can’t even call the number that’s online and I’m just stuck. I guess I have to dispute it since they were not able to give me all my money back. DO NOT USE THIS APP. Better off doing what you were originally doing which is way better than this app. Hopefully it won’t happen to you but just a warning to people who want to keep their money and not be scammed.

Today was GREAT but last time was NOT. This is the second time I’ve ordered through Postmates. The first time was several weeks ago. The app said my order was delivered but it wasn’t delivered to ME so I’m not sure who they left it with. I could not reach a human on the phone to get it sorted out. I am blind and having to do everything online takes me four times longer than a sighted person. By the time I went through all of the text and email protocols, everyone was closed and I was unable to get food that night. When I got to the door there was no food and I spent the evening hungry. I was given a credit for the mix up but I could not find it tonight when I ordered again. I was hesitant to use Postmates again but since I already had the app open looking for my credit Iwent ahead and ordered my food and figured I would give them a chance. I was not sure what to expect after the fiasco with the previous order. However, my driver was easy to contact and she made sure I got my food. I was trying a new restaurant both times. Tonight I am happy with my choices and with the service. I will continue to give Postmates a chance to improve my three star rating. The three stars was only for the service itself and difficulty I had trying to sort out the mix up last time, NOT for my driver tonight. Nathacha definitely gets FIVE STARS!!

Why did you have to change the App features?. One thing I did like with postmates is it had a feature that when you searched a word, you could choose “items” or “places”, that way if I was looking for a specific food item, example: Mac and cheese, fruit tart, Cheetos, etc. it would show me exact menu items from different restaurants or stores in a nice little line up if I clicked “items”, otherwise it will show me restaurants with that search word in the actual name of the restaurant, or if I click a on restaurant that pops up in the search, they might not even have that item I’m searching. It was literally a very useful feature, now I have to search Google and Yelp to first find what I’m looking for, to then search postmates for that place, and a lot of times postmates NEVER has the full menu, like never, or it will have key details missing from an item that other apps and the actual restaurant show on a menu. Luckily sometimes I have good luck with postmates, but it depends the location! In Orange County they NEVER look at the instructions or add on’s, but in San Francisco everyone has followed my instructions or add on’s or extras I ask for. I’ve just had way too many nervous hit or misses, it’s like Russian roulette, and now that postmates is more expensive and removed that search feature, I’ll stick with the other apps.

Switching food delivery service ASAP. If you are looking to try a new food delivery service DO NOT go with postmates. I ordered from a restaurant and decided to go with pickup, trusting the restaurant would give me all of my items I ordered I got home and realized I was missing an item that was $10. I immediately went on postmates and tried to report the issue- they said I had to call the merchant and they had to be ones who file this issue since I had picked it up (fair enough) so I did, the merchant then stated they had called postmates and let them know and Would be getting my $10 refund back. Fast forward to the following day I noticed not only had my total not been fixed I had an additional email from postmates with an ADDITIONAL mysterious charge of $10 to my account- so now we’re $20 over my total. I emailed postmates letting them know of this issue and absolutely NO ONE has helped or answered any of my questions especially about the mysterious $10 charge. Now they have stopped responding back to my emails and never got not only my $10 but $20 refund they OWE me. Their customer service is a complete joke and I will be cancelling my services with them and will be switching to doordash and ubereats immediately.

Terrible Customer support - app changes your payment method without consent. Since postmates was taken over by Uber I have had several problems, none of which has been satisfactorily resolved. The latest is that although I selected Apple Pay as my payment method, postmates instead charged a debit card that was on file as an alternate payment method, without my authorization. I tried to change my payment method back to Apple Pay, and repeatedly received an error message saying they were unable to complete my request. I contacted support and received replies that said “when you select apply pay, postmates can only charge the card associated with your Apple Pay account” which….. is what I wanted postmates to do and which in fact they did not do. They charged a debit card they had on file, NOT Apple Pay. After receiving the same copy-paste support response for two days now, I am sure it is past the window of opportunity to change my payment method to the method I originally selected. There is no phone number to contact someone and the email support team obviously either did not read my responses or did not understand them. I removed the debit card that was charged without my authorization and am no longer using Postmates. I am leaving this review in the hopes that 1)others will be aware that Postmates arbitrarily changes your selected payment method and 2) maybe I will get a coherent response to my issue, since the support avenues provided haven’t given me that.

Menu loading problems and last minute cancellations. I have been using postmates for my primary meal delivery service during a self quarantine period and have found it frustrating that there have been several occasions where the specified restaurant menu will not load properly. The screen opens with the category filter bit no menu options are shown or selectable. Additionally, I have done advanced orders the day ahead to avoid long wait times during peak periods, my orders were confirmed, but at the last minute I find my order was arbitrarily canceled without cause noted. This leaves me to scramble to find a new meal and then wait an additional 30 minutes to an hour for it to be delivered... My final issue has to do with the fee transparency. All fees are rolled up into a single service fee line item with no description for what services specifically are being provided. Is it a restaurant fee for their participation (seems like they do little work outside of standard pickup) is it a technology fee for using the app? Is it a hidden delivery fee to pay the courier? Also they base the default courier tip based on the price of the delivery which makes no sense, the courier has no relation to the effort taken to prepare the food and the service provided is only to pickup and drop off the food. This typically warrants a tip for the service but you would use a flat rate (or distance driven) metric.

Disappointed. Why am I paying for the Unlimited if you guys don’t wanna take full responsibility for your drivers actions they mess up our orders and then when we report it (Postmates Support) favorited thing to say is .... *“After continuous research, unfortunately, we will not be able to take further action regarding this matter. Due to the frequent refunds on your account, we are unable to give any compensation for the next 30 days until further notice. I apologize for the inconvenience.”* !!????.... like do you really think it’s our fault your employees are ordering our food and messing it up or completely not delivering our food at all!!? Like I lost track of how many Postmates drivers have ran off with my food and Postmates only response is the one above its obvious that these people are strangers and all of them are NOT good and they’re going to mess over people food or simply not deliver it and take it, so how about you stop making your customers feel like it’s their fault that their food was incorrect or not delivered or half of their order is missing.....because its not it’s YOUR responsibility to take care of what happens to your customers food that is supposed to be delivered especially your Unlimited Members.

Poor Customer Service response. Put in an order with postmates which was estimated to take a while but then Postmates miscommunicated our order to the establishment even after repeated confirmations from the restaurant to postmates - an issue that we found out was frequent as the employee of the establishment told us not to use postmates - but this was not brought to our attention until the driver was at the restaurant to pick up the order (already 90 minutes after we ordered). The instructions we gave were important because I am a vegetarian and the mix up caused there to be meat in the food. This forced the driver and the restaurant to have to deal with the miscommunication and re-do the whole order, causing the order to take another 30 minutes to get to us and wasting the time of the driver and costing him income as well. Customer support was contacted about this terrible experience, as a previous order we had with them had been stolen and we were fed up, to get a refund for the expensive food we had to wait 2 hours for and then it was “resolved” without even allowing us to discuss with a representative. It was not handled well and we do not intend to use the service again. It’s really bad when even restaurant employees are suggesting that we order through different services rather than Postmates. I just hope our driver was compensated for his time as he was forced to handle the whole issue even though that isn’t his responsibility.

Very disappointing.. I have been using this app for more than 2 years. I pay a monthly subscription for unlimited. All went well until today my postmate did not get me my food. The app shows the food is still waiting to be picked up at 8:24. The restaurant takes at least a 15-min drive and the traffic ain’t light on a Saturday night like this. I thought this might be another delay. I decided to check it again later. The next thing is that the driver miraculously showed up at my doorstep and then he left, without a phone call, with my food. Fix your app please. I don’t even care if you charge me for the food because the driver might have waited for more than 5 minutes( and sure, sitting in the car for 5 long minutes without calling to check might be the normal procedure for postmate). You can’t push “your postmate is 5 mins away”, “your postmate is arriving soon” and “your postmate is outside” at the same time. Those pushes are designed to let users like me to know when to pick up the delivery, and pushing those at the same time is not helpful. If I were to have the time to stare at my phone every minute and check if the delivery has magically arrived right outside, I will go out and dine instead of eating food in plastic/paper boxes.

Never using Postmates again. I have had multiple cases of my orders being marked as delivered when they aren’t actually being dropped off to me. Customer service responses are so generic like they are just cut and paste for every single issue. I once had an order take over an hour and a half before being picked up and so I cancelled it since the food would have been cold anyway and Postmates told me that they were still going to charge me because the driver picked it up and was in route to my house even though it was an hour after the estimated delivery time. I never once got an update that the order was going to be late. I called the restaurant and they informed me that my food had been sitting there the entire time waiting for a courier. Other times, the app allowed me to order from restaurants that were closed and my order just sat there until I had to manually cancel. I have witnessed drivers slowed down outside my house, mark the items as delivered and drove off without bringing anything to the door. I had a restaurant call me and tell me that they were cancelling my order because the driver was screaming at them trying to get a lot of extra food for free by saying that it was a part of my order. When items are wrong on my order I get told that they won’t refund me even if I’m missing the items that I paid extra for (like guacamole for example). There are so many other food delivery services. No one needs to ever use this app.

New customer- Terrible Customer Service. I ordered food for me and my supervisor today for lunch and at first it seemed everything was going good. I got the notifications on my order in a timely manner and was updated on the stays of my order/ delivery driver just fine.... at first. Well once I received an notification that the driver was close I went outside my place of business to meet him and i literally was out the for 30 minutes almost in the hot sun trying to give him directions. Then once I’ve finally received the food, as me and superior are going through the bag to get out I orders my order was completely wrong. I ordered a meal but only received the sandwich. I paid for a burger fries and a drink, but never got the the drink or my fries. I was charged $30 something dollars for a meal that would’ve normally cost me probably about $6 to $20 had i been able to go out on my own and get and then didn’t even get what I ordered on top of that. I reported an issue with my order but have yet to hear back from anyone about. I also tried contacting the restaurant itself to make a complaint with them but the number they have listed is out of service. I also tried calling the delivery guy again and all of sudden the number that I had for him no longer worked. I will not recommend this app to anybody and this will be my first and last time ordering from this app. I’m very disappointed in the service I received today.

I NEVER get what I ordered. Twice I have used the app to order food. Both times, my delivery was incorrect. The first time, the drink was visibly incorrect as it was a fountain drink vs a freeze, also a taco, and nachos were missing. Major fail on the entire order, and it should have been simple. It wasn’t that large, because I was charged a small order fee that was not refunded. I was using a promotional free delivery so at least I didn’t pay for that. I received a credit, not my money back and I don’t believe it was for the entire amount of missing items, I was so exhausted with the constant changing in rep replies, I just let it go. Attempt 2, an entire meal was missing from the order, and the quesadilla was burnt so bad, it was inedible. Is this their fault, no, but Taco Bell had I paid them directly would have replaced it. They credited me .59 cents for that, I have no idea where they got that amount. They refunded the missing meal, but I went to bed without dinner, I was exhausted and starving! This time I paid a delivery fee that they refuse to refund. The thing is, I paid for delivery of items you failed to deliver. Therefore the paid service was not rendered. It is poor business practice, and unethical to keep my money. Also, what good does the credit do me, when I’d now rather drive to get my items than deal with this again?

The don’t care for their drivers. I am a doordash,grub hub, and previous postmates driver. And after a year of doing a combination of all three I have noticed that postmates cares the LEAST for their drivers. The pay the drivers $4 as a base pay. I’ve had orders that were 8.9 miles, driving, away from restaurant to customers house and I got $4 I called postmates to see why I only got that and they said that because non driving miles (like if you looked on a map and drew a straight line) it was only 3.87 miles. She then explained that the customer did not leave a tip. Ok that’s fine customers are not obligated to but as a company you should give your drivers something to make up for customers that don’t tip or ones who don’t tip as much..doordash and grub hub do. Postmates charges the 20% service anyways. I just don’t understand how a company can value a large part of their “employees” at $4 for an hour and half of work. And it’s not just one time this has happened. It has been 9/10 orders I’ve done. Also I’ve driven to countless restaurants only to get there and have the order canceled which the app never told me and when I call postmates to say that I drove all the way there but didn’t get a notification they say sorry and that the app did say that it was canceled well before but I use the gps so I know where to go, so I don’t have the app open and they don’t get notifications. Please DONT use postmates...they don’t value the drivers at all.

If I could give a negative star I definitely would.. I don’t understand how they still have a 4 star rating with all these negative reviews. Please take heed and do not waste your money here. I have ordered from here a few times and literally EVERY SINGLE TIME I have had an issue with my order. I’ve had my food come completely soaking wet because a drink spilled in it. I’ve had an order left outside the apartment complex for anyone to pick up. I have had an order arrive 3 hours after the estimated delivery time. 3 HOURS is crazy. This last and final time I ordered 6 extra sauces on the side which was only 25 cents each (thank God) but of course the sauces did not come with the order, even after I contacted the delivery person BEFORE pickup to make sure they were there. Then I go to the customer service “help” chat and I am “not eligible for a refund” but I was eligible for Uber cash? Of course they want to give you ubercash so you can order again and do it all over. Thank God that it was only a couple of dollars this time but this was definitely the last time I will be ordering from this app. Absolutely horrible service experience from the first order to the last. Not only am I deleting the app but I’m completely deactivating my account with them, I suggest you do the same if you’ve had a similar experience. Cook your food and stop being lazy lol, save yourself money and sanity.

This entire app is a scam. I have never written a review in my life but felt compelled to do so with this one. I have driven for them for the last 6 months and used to really enjoy doing so. This past Sunday I was working towards a guarantee where you have to accept 8 orders between 5pm to 9pm, I completed this and did not get my guarantee earning. So I contacted them DOZENS of times with photographic evidence, the first guy told me that no my guarantee was from 4pm to 8pm and I replied and said none of my guaranteed earnings are between that time. He foolishly was looking at the wrong time zone and apologized and told me to contact support if I hadn’t seen the earning within 24 hours (which it had been 24 hours that day). So I contact them once again to find out that i had to accept and complete 8 deliveries between 5pm to 9pm (which even with 2 people this is nearly impossible because the app sabotages any chance of doing this). In none of my other guarantees have I had to complete the 8, but just accept. So as far as I’m concerned, I work extremely hard and they are withholding earnings from me. I just want to advise not to ever work for them, you basically make nothing with gas expenses and the fact the app sabotages you from earning any extra guaranteed earnings during rush hours. I am so disappointed and disgusted that I ever gave them any of my time. I will be transferring to Uber eats ASAP and telling all of my other postmate driver friends to do so as well.

Horrible Service. The service is absolutely horrible for the cost. I don’t mind paying additional for priority service, but I expect the food to be delivered once its ready so that I can actually enjoy it. Granted, its never going to be as fresh or good as getting it right from the restaurant, but when the customer service doesn’t stand behind its service then its time to call it quits. Delivery times are just getting longer, and priority really means nothing. I had a driver text me saying I have your order, but I’m waiting on more to be ready before driving out, so its going to be longer before I actually starting heading to you. So guess what guaranteed cold food. You have to hope the order is right to begin with, because burnt, swapped, or just plain wrong items is fairly common. Trying to fix that with Customer Service is a joke. They just say, oh well it was delivered before the latest arrival time, which everyone know just keeps getting updated. Hey Postmates, how about this, get a real benchmark and use the first latest arrival time that’s posted when the order was placed and not just the one that keeps updating? Yeah, you’d go bankrupt in a heartbeat because the other day I had a 2 hour delayed delivery time and you guessed it the latest delivery time just kept getting updated. Finally time to delete this app and use any of the other delivery services out there, good thing there is plenty to choose from.

Poor customer service. Until a week or so ago, I considered myself a pretty good customer- I imagine I spent hundreds on Postmates each month. I just can’t get over the unsatisfactory level of customer service. The entire business is based on customer service and convenience! The reason I don’t mind paying a monthly fee + $25 for an $11 salad (sometimes 5 days a week) is that I have high service expectations. If something isn’t right, the expectation is that it will be corrected quickly without hesitation. After one too many bad experiences with inadequate compensation, I’m ready to call it quits. Last week I had a salad that was so bad it tasted sour. I had to throw it out. As I dug for a fresh patch within the salad, I also noticed the “premium” ingredients I ordered weren’t on the salad. I paid for something I didn’t receive. The response I got from Customer service after multiple emails was that Postmates aren’t food preparers and too bad/there won’t be any compensation. THIS BLOWS MY MIND. (Side note: I order from this salad place fairly regularly and yes, it is a roll of the dice. Maybe one in every 6 salads from them is gross, but I gamble because when it’s good it’s delicious.) I pay Postmates $25. Postmates pays the restaurant $12. If the restaurant delivers garbage, Postmates needs to hold them accountable and get the money back. All I know is that passing that hassle and expense onto the customer is not the key to loyalty. I expect better.

Usually great. I use Postmates at least once a week on average and subscribe and ALWAYS tip drivers 20% plus and usually add Cash too just cause I know how hard this world is! But IM still very upset that about a month ago I ordered a pizza when I was out of town ( I have my location setting set to while using app because I don’t see the purpose of a delivery app knowing my exact location every minute of every day) when I got home LATE and exhausted from traveling I ordered supper and it was sent to a popular chain but in my previous location, I immediately received a notification that I was FAR from the delivery address and I canceled the order ( but was still billed) then reordered the exact same order from correct location and it was also Canceled!!! Both show canceled on my account but I was still charged for the first accidental order AND had to cook supper at 8-9pm after traveling ALL DAY! So, NOT happy about that! I feel like im a fair customer and try my best to be honest and fair to my clients this is something that I am very unhappy about having to pay an extra almost $83 this month on my credit card for a order that was canceled within minutes of placing the order!

2 issues in one week. I placed a order with Everest . When my driver went to get my order he was denied the food because the pre paid card the drivers are given was declined . He was awesome and tried everything he could for 20 min. Worst part is when you try to contact them with a problem there is just a email which they do not respond too in timely manner . The WORST part is that my driver had to cancel my order on his end . He told me that if he cancels more then 3 order he gets terminated . How is that ETHICAL??? Not only is this poor guy out of money but time as well and he gets penalized for something he had no control over . Got my money back two days later decided to give them one more chance . My mistake.I ordered ice cream and 1 hour and 20 min later I get a call from my driver that she could not find the place . And when she finally did all they had was vanilla when the app showed 15+ flavors. She suggested we cancel the order . When I tried to cancel they said they where going to charge me still for my order. Seriously,no this is not ok . Why should I get charged for YOU did not have the proper info in the website . Or that the driver waited a hour plus to come contact me about my order? I would not try postmates again . It’s a shame too since I haven’t had a issue before in the past and would buy gift cards for friends and family. Seems like I’ll be moving on from postmates . Here I calms door dash or u re eats .

Worst Service ever. I recently placed an order, my driver contacted me and said I arrived, I have very specific instructions of how to find my apartment in the complex. I restated the instructions in the chat to the driver, the driver then proceeded to tell me it’s too dark around the back of the building and if I come meet her out front, btw there is lights around the entire building. I said sure, within 30 seconds I was out front, no one was out there, no car, no person, no food, I quickly look on the app and the drivers location was now outside my apartment complex. Than suddenly it said your items were delivered. I contacted customer support and was told that the driver would of left my food in a safe spot, I said there is no food out here nor is there a picture of where it was left like they usually do, the agent goes let me contact the driver. Of course the driver didn’t answer the phone because they knew this is against Postmates guidelines… the agent than proceeds to tell me, that I take full responsibility if the food doesn’t get delivered to me, and they could only issue me a $5 refund, on a $70 order. I am beyond mad. Because the delivery driver didn’t want to get out of their car and walk, I am out $70. And Postmates could care less. Any other service would of refunded the entire order immediately especially with no picture and the driver not answering the phone. Shame on you Postmates

Terrible Service. I placed an order to receive a home wrecker burrito at Moes. When I finally get my order it was wrong. I figured no big deal I’ll contact Postmates. Which I might add is terrible that is only through email and they take forever to reply. I tell them in the email my order was wrong and I even have the wrong receipt. They reply back and said everything I ordered is what I got. I’m looking at the plate they gave me and it’s definitely not the burrito I ordered but someone else’s food which I might add wasn’t even complete because they ordered a meal that was suppose to even come with a drink I didn’t even get. I even took proof of the receipt and the meal I got which definitely doesn’t coincide with what I ordered on the app. I reply back to them and they still investigated again and said again what I ordered is what I got. How the hell you going to tell me the burrito I ordered is what I got, when your not even here in my house looking at the plate I have. Long story short they gave me a credit for the issue. I don’t really care about the food. Food is food. But what really bothers me is that fact that they kept telling me what I ordered is what I got and the person who was suppose to get this meal I’m sure got mines or someone else’s. Its the principle what matters. If that’s how this company conducts business than they shouldn’t be running this business. Very unprofessional. I’ll just use the credit and delete this app. Terrible service and shame on them.

Horrible service. I don’t think I’ve ever written a bad review.. but my experience warranted one. I placed my order at 1:10 pm and didn’t receive it until 3:30 pm. It took over 2 hours to receive my order and it was also incorrect. My driver was very kind and this wasn’t his fault. He was not given my contact information and address even though I provided all of this on the app. I ended up calling the restaurant after an hour and a half of waiting. They told me my driver was there and asked the restaurant for my address which they wouldn’t be responsible for having that information. I was finally able to contact my driver and he informed me that he didn’t have my number to call me and let me know what was going on. Why would Postmates not provide him with my information?? He went above and beyond and went back to the restaurant after all of this to pick up my order and bring it to me after I texted him my address (And a few minutes after the restaurant was closing). The order is STILL open and says my order is being picked up in the app and it wont let me tip my driver either. He deserves a great tip for everything he went through and he felt so bad when he showed up with my food. I understand that it is not Postmates fault that my order was wrong but overall this was an absolutely awful experience. This was my first time ever ordering from them and I regret ever trying them out and wasting my money. 😥

SCAM. This app is awful at this point I don’t trust it at all. I’ve had numerous issues and the wild thing is I’ve NEVER EVER RECEIVED ANY FOOD THROUGH THE APP. The first time I tried making an order it turned out the location was closed due to Covid but I never received my refund back. It’s very difficult to get in contact with customer service for assistance and the people they do have working for them don’t know what they’re doing. They told me to wait 3-7 business days for my money back and I waited well over that time period and I emailed back. After that they told me the EXACT SAME THING. They told me there was no way to assist me besides for me to keep waiting and the 7 days was well overdue. They told me wait more days. I don’t ever use this account and I never used it again after that but for some reason I had a recurring charge of 9.99. I downloaded the app again to see why I was getting charged and it was for something that I don’t even remember but I shut it off and ended the subscription and deleted the app again. Post mates STILL continued to charge me THREE times after that so I went back to customer service again and they only refunded me 1 charge of 9.99 back. They never responded to the email or apologized for the inconvenience or for STEALING they just sent me SOME (not all) of my money back and felt like that was okay. I HATE post mates and WOULD NEVER RECOMMEND TO ANYONE IN FACT I WOULD WARN AGAINST DOWNLOADING THE APP THEY ARE THIEFS.

I wish I could give 0 stars for zero customer service!. A few weeks ago, I placed an order through the app for carry out. I get a text saying that my order will be ready in 20 minutes so I drive to the merchant. When I get there, they say that there’s an issue with the app and they are super backed up on orders by at least an hour, the merchant had tried contacting postmates to stop sending texts and update the time window, but got no response. I decided to wait the hour for my food anyways, and eventually the merchant tells me they lost my order in the system. These problems were clearly caused by Postmates itself and not the merchant, so I reach out to customer service that night about cancelling the order and charge on my credit card. No response. A few days later, I try reaching out again. No response. Nothing at all, not even an automated confirmation email! Then I went through my bank to dispute the charge and was able to get a refund. Last night (over 3 weeks after the original incident) I get an email from postmates saying they are putting a hold on my account because they were unable to process payment. Are you kidding me? I can’t remember the last time I had a good postmates interaction and will not be using the app again. To anyone reading- do not waste your time with this app you are so much better off using GrubHub or Door Dash! Postmates- be better!

They’ve changed things (UPDATE 5/23). This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.

Don’t use postmates unless you want excess charges.. This last time I used PM they charged me $60 for two meals which the total didn’t come anywhere near that amount! The food was barely thirty if that, then I was charged $12 in fees, and another $7 in delivery fees for a restaurant not a mile from my house! When i got my order there were two meals in it of what I ordered, rather than what I requested. My mom wanted rice, beans, chips and pico for dinner. She got the chips and pico... that’s it. They also charged me an additional $15 two days later! That brings this order up to $80! I sent in an order issue request and they said they couldn’t do anything about it! My health is horrible so my family frequently uses GH, postmates, and UberEats every month if I don’t feel up to cooking. They get a significant portion of my family’s income, but they couldn’t correct the issue? They wouldn’t even give me money back for ALL the stuff that was missing. This isn’t the first time this has happened; on average postmates gets our orders wrong about 70% of the time! Then I usually have someone throwing a tantrum and I have to try to get it fixed. Usually, on average I only get a few bucks back. Typically less than half the cost of whatever was wrong. Overall postmates does NOT care about their customers, they up charge excessively, and add extra charges behind your back. Had I know I was going to be paying $50 extra for dinner I would have ordered from the place down the block.

Customer service is as bad as the delivery’s!!. Postmates has countless time messed up my orders and deliveries, weather it’s picking up a complete wrong order, or some how delivery the order hours later with no form of contact. I let most things slide cause you know, everyone is human, but I draw the line on them stealing my money. My most recent order was never delivered to my door. I paid for the meal, I paid for the delivery fee, and still they left completely empty with no meal. After contacting postmates they said they would refund me my money, it could take 3-10 days. I waited patiently for my over two weeks and final reached back to postmates to see if there was anything wrong, their answer was that it went through, when I am clearly looking at my bank account and have nothing incoming from them. However, the original purchase is still sitting there clear as day. After some back and forth with customer service and explaining I’ve talked to my bank and received no form of payment from them, THEY ended the conversation with no resolution and basically said they aren’t even going to try anymore. TERRIBLE CUSTOMER SERVICE. TERRIBLE APP. TERRIBLE COMPANY.

They’ve fallen apart. So when I first downloaded the app probably I year ago I thought it was great. Fast forward to the last few times I’ve used it and now I’ve gotten orders that are completely wrong. When you go to certain restaurants (BWW for example) they clearly don’t have the correct options when ordering even what type of sauce they want so the order came through completely screwed. And then there was this morning, I made an order for breakfast because I didn’t think we’d have time to go to the actual restaurant. I see a transaction go through for over $50 on my Apple Pay and assumed everything was good. After 20 mins I open up the app again to check for an update and yet I’m faced with an order summary the same way it looked before I made the order. I contact support and another 30 mins later I get informed that the order was cancelled... okay. They continue on informing me not to worry because my account wasn’t charged or that it would be reimbursed within 7 days if it did. After an hour. I expected the food to get delivered within 30-45 mins and yet they couldn’t even manage to deliver me a message when the order didn’t go through for longer than that. Ubereats it is.

Very unimpressed. I was excited about this app but after my first use, I deleted and will not use again. I placed an order. The driver assigned to my order went to pick it up and the order was not at the store. The driver contacted me to let me know and said he didn’t know what to do. I tried contacting postmates but there was no number to call. You can only submit a request. The issue was eventually resolved and my order was placed and my driver picked up my order. When my driver was on his way to me, he said the postmates app stopped working. I had to give him verbal directions on the phone. My order was delivered much later than it was supposed to arrive. This was not the driver’s fault. My driver, Melvin, was very professional and nice. He was awesome. He spent over 2 hours on my order. The app was messed up and would not let me give him a tip. My husband contacted postmates through Twitter to see how we could tip him. My order ended up being refunded, thankfully, but we still wanted to tip our driver. Postmates told my husband that we wouldn’t be able to do that. Melvin spent over 2 hours helping me get my food and he was not compensated for it. I would have given him cash but I didn’t have any on hand. Completely unimpressed with this app and the company. Even though I got a free meal, I will never use them again because it was more of a hassle than a convenience. I also don’t think they treat their employees very fair and I won’t support a business that does this.

Don’t make a mistake on your order!. Be sure not to make a mistake on your order or choose the wrong payment method. I ordered food for a sleepover my son was having and needed to make a change to the payment method I used. Couldn’t find any way to do it. So I cancelled the order, literally 1 minute after submitting it. I received a message saying due to the inconvenience I was still going to be billed. I contacted customer service to explain I still wanted the food I just needed to change the payment method. She said I needed to click on the receipt for my order. However, I cancelled the order so soon after my order was made there was no receipt. I explained that since I was being charged anyway I still wanted the food. She then said other then placing another order, there was nothing she could do for me. What!?! What happened to the food the restaurant had already “prepared” and was being charged for?!? Wasn’t that the reason they gave me for not being able to cancel the order in the first place?!? She did say she would escalate the matter with a “service specialist” but that person didn’t contact me until 24 hours later. So now I am out the money for the order, never received the food, and ended up having to go to another restaurant anyway.

Great idea, TERRIBLE company. Long read; but very honest I have both Uber eats and Postmates as I am someone who feels variety is important (especially when it comes to food). But over the past year I compared the two and one his head and shoulders above the other. Postmates has what sounds like good promotions and coupons but it’s all a scam. One example is ; They send you a link to a promotion for free delivery from a sushi place. U decide “ I could really go for sushi”, so you order. Then what always happens is the promotion literally vanishes. If you try to redeem it, it says “promotion/ coupon not found”. It’s all a ploy to get you on their app and ready to eat. Hopefully you’re just too hungry to care that their coupons don’t work (has actually happened to me an my friends so many times it’s almost a joke now). Not only does Postmates CONSTANTLY send you coupon or promotion codes that NEVER work. They also don’t make up for their mistakes. I once ordered for me and my friends, over 70$ worth of food. When the order arrived an hour and half later MORE THAN HALF of my order was missing. I ended up paying 70$ for a crappy burger and eggs from Denny’s!! When I complained to Postmates all they offered was 10$ in Postmate credit! Like are you kidding me? I used that 10$ on an order that was 9.99$, wrote this review and now I am deleting the app. I’ve never reviewed an app before that’s how garbage this app is. Use Uber eats or grub hub. Anything but this trash.

DO NOT USE POSTMATES. As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.

Would not trust this service.. Had the worst experience using this service to get chicken wings from Wing King delivered to my house. I placed my order using the app at 6:40pm. First of all, the menu prices on the app aren’t the same as the actual restaurant so you don’t really know how much you’ll get charged til the very end. Initially my order was going to be about $45. The app states that it will take 50-60min to get my order, that’s fair. After 40min passes at 7:19pm, I get a text from my Postmates driver saying the order will be ready in one hour. Over an hour passes by at 8:36pm, and my food still has not came or have I heard from the driver. I call the Wing King to ask what happened and they state that I need to call my Postmates driver because the food is ready and has not been picked up. I attempt to call/text the number that text me and can’t get through. Finally on the app I find a number that reaches the driver and she says that the kitchen got backed up and she’s going to get the food right now and be right over. My food came to the door at 9:14pm. Cold and with no receipt. Later find out that the app is charging me $75 for my food from an additional $12 service fee and a $6 delivery fee. I did not tip. I followed through with Postmates and filled out twice that I had a bad driver and bad service but no one has contacted me in any way or form. I’m absolutely shocked. Please learn from my mistake and do not waste your time or money using this app or service!

Inaccurate e orders, Unprofessional drivers, terrible customer service. Practically every order I have made on Postmates has been a nightmare. They charge a ridiculous small order fee, so unless you’re planning on ordering food for an entire family or spending a bare minimum of $20 on a single burger and fries you’re not getting the best deal. When it comes to ensuring that you get what you order the experience is troublesome and annoying at best, and frustratingly egregious at worst. Often the orders are either not checked for accuracy by the drivers or the options you select will be completely disregarded. The drivers I have had the unpleasant experience of interacting with have been all around dissatisfying, in addition to being hard to contact in the first place they’re often rude, condescending, and unprofessional. Trying to get a refund for your inevitability messed up order is akin to pulling teeth without novocaine, the app has no live support or even a bot to speak to about fixing mistakes or receiving a refund. The app also only gives credit instead of actual money for their refunds, forcing you to order again and repeat the absolute mess of a process I’ve been describing throughout this review if you want to get anything back at all. UberEats, Postmates, or even GoPuff are much better in every aspect in my opinion, a lot of catch up needs to be played by Postmates to ever stand a chance at getting my money for some McDonald’s again.

Watch out for credit card fraud with this company!. This is the worst company I've ever dealt with! I have a literally dealt with better customer service stationed out of Third World countries where they barely speak English! Following placing a single order it took me five days to resolve a simple issue! Nine days later I am still dealing with the ramifications of having placed one simple food order through this company. For the last three days I've been trying to get in touch with this company because they have been making unauthorized charges onto my credit card. I have sent a dozen emails in the last 72 hours and not a single person from this company has bothered to respond to me! They are literally conducting illegal and fraudulent activity and won't even respond to the consumer who is being affected! Nine days ago I asked them to cancel my account and I am still waiting for them to do that and in the interim I keep getting charges even though I'm not placing any deliveries! The only way to reach anyone at this company is through the stupidest support request form on their website and then you need to wait for them to respond! Please tell me how email is a suitable form of customer service when you're dealing with food delivery?! If you have an issue with your food on Saturday guess what you may not hear from the company till Monday! Literally just save yourself from the frustration, The grief and the headaches that will follow by ever using this company

Poor customer service. I am someone that uses food delivery apps constantly and order pretty much two meals a day, every day for years. I own most of the apps. Seamless, Uber eats, Caviar, etc. I like to use all the apps because different ones will have different deals all the time. For some reason I often have issues getting my order on Postmates...the driver goes to the restaurant and the restaurant never received the order from Postmates. Misc issues like this. But none of this is what bothers me, because issues happen in life. What is most frustrating is the customer service. Even before the Corona Times, it was difficult to reach customer service. And now, just forget it. Even that I can tolerate as long as I am refunded eventually. But here is my biggest gripe. Other apps, like Seamless, if you wait 1-2 hours for an order and it is cancelled (so u then need to start all over again and wait ANOTHER hour for the new order) the company will not JUST refund you. They will of course refund you for what u didn’t receive and they will provide some sort of credit for the ridiculous experience you just had. I have not found this level of consideration with Postmates. For all these issues, it’s a 1 star from me dawg.

Unprofessional with terrible customer service. I placed a large order through Postmates— an order that could not be completely fulfilled due to an error on their ordering menu. Instead of acknowledging this menu error and contacting us to cancel the order or add to it, we waited for over an hour to receive one item from our long list of orders. We were shocked that WE WEREN’T TOLD that a majority of our food could not be delivered. I had to call the restaurant who told us that Postmates incorrectly named a menu item and therefore it could not be placed or delivered. The terrible thing, however, is that Postmates refuses to acknowledge error on their part. They refunded our missing items, but still charged us $15 for taxes and fees for the ONE item they could deliver...which only cost $14. I was charged DOUBLE for an order I would not have placed if I had simply been told it could not be placed accurately. Worse still, I have emailed (they do not have a phone number to directly contact anyone) their “customer service” about 5 times and I receive the same generic answer. They have refused to comment on the fact that I would have not gone through with my order if they could not place it correctly. It is frustrating. The customer is not heard if there is an issue. Do not download this are better off with Door Dash or Grub Hub — these apps work directly with restaurants to provide accurate menus and much better customer service.

Wouldn't recommend to New drivers, Or Customers. Just Like Uber eats, The Drivers Have Zero Respect but Here In Chicago, They are basically making us as customers Pay for their gas. I've ordered food from Postmates in the past and the drivers are completely Disrespectful, They dont leave their Vehicle, Its just A waste of resource to be honest. I've had to leave my apartment Just to Tell drivers to Get out and bring the order to my Door. Im a College student and I Can't sit here and leave my desk or my PC to Go and help someone follow clear directions. I dont tip any driver, Because to be honest, They dont deserve it, They are mad Disrespectful and have zero manners for the public, Uber needs to Start Deactivating Accounts that wont follow Guidelines. I also been a Driver for both platforms, and The Continuous mistakes They make with app errors, GPS Problems, and the Cashout portion is just sad. Not to mention Customers LIE a ton saying they never received their orders so now to ensure that this Isnt said, I catch them(And have caught a few on video), Cancel the order after they got it and Say that they never got it. Its sad. Customers and some drivers need to start being held On Consequences Because this is Getting out of hand with the amount of Lies going around Via Drivers and Customers. I now wear Gopro's to ensure I'm Covering myself when delivering. Its sad people are evil to Lie when we have other jobs and we do this as a Graditude to Soceity

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Terrible customer service, terrible deliveries.. I’ve had many issues with Postmates, at first it was small things such as sides they were forgetting ect. I started reporting my missing items and like someone else mentioned they will still HOLD YOUR MONEY which is ridiculous, not the biggest issue definitely not customer focus thinking though. They take extremely long, one time I had a delivery that took over an hour and was delivered to the wrong house. Followed by that same week, someone delivered an order before mines and totally mixed up the orders! I emailed their customer service email since they don’t have a phone number, they had the audacity to say I’ve had too many issues they couldn’t help me, I am thinking as a leader and manager myself I would never tell one of my customers that specially if they’ve had bad experiences beyond their control! They didn’t refund me the money they took for food I didn’t get, they didn’t give me credit, because it’s happened before. How about properly train your employees to not only confirm someone is the right person, but double checking orders to make sure nothing is missing! I’ve had people deliver that looked high as a kite and missed up my order. I told them I was done with business, canceled my membership deleted the app and haven’t used it since. So many other app out here with better service and more efficiency regarding timing!

The screening for these drivers must be NONE!. If I could rate them less I would. I have tried over and over again to give Post mates the benefit of the doubt. However, after today’s incident never again. I ordered my food- once I seen the driver picked it up I immediately texted the driver to let her (Keylan) know where to enter the property and let her know the name of the property (even though my notes for delivery are very precise) There was no response. She then called me and asked if the name of the property was Canyon Willow I said no it’s Capri Apartments and before I could say Anything else she hung up on me. I then proceeded to Call over and over and text over and over with no response. Finally, she responded and said, “I’m driving. But I’m coming”. I’m watching her on the map go in the wrong direction and I’m still texting her and calling and she is ignoring me. I’m outside with my son by the gate at this point because this is absurd. And she reports the food is delivered and flys right by us in her White Mustang. I want an immediate refund and I will be cancelling my subscription. I am Not sure what kind of background screening is done with these drivers or the rules they are supposed to follow. But I’m pretty sure communicating with the customer is DEFINITELY part of the job. This is hands down the worst experience I’ve had from Postmates and I have had some bad ones before.

Would rate 0. Postmates is not only the worst food delivery app, but the absolute worst costumer service I have ever seen. I have used postmates every time just dealing with all the bs. I was introduced to Door Dash a few months back and stopped using postmates all together. Door dash has cheaper delivery fees, no hidden fees, and is organized and timely. I’ve rarely had any problems and when I have, their customer service has been very helpful. Postmates, in the other hand, is terrible. I’ve had many bad experiences but decided to give it one last try tonight as I wanted to support a local business that I could only get on Postmates. The delivery fee was listed as $3.99 and right as I pressed checkout it jumped to $4.99. I then waited 2 hours for my food and when I tried to see where it was, the app told me that Emilio (my driver) was finishing a different delivery first. When I got my food I checked and I was missing a whole meal and my other meals where cold. I contacted customer support (only through email since that is the only way) and told them how upset I was and how unacceptable it was. They responded that they would refund me $5. I replied that wasn’t even half the cost of the meal. They then replied that they could credit me $5 as well. I don’t want a credit as I will not be using postmates ever again I just want the money back for the meal I didn’t receive.

Average. The app usually works but I wish they had a phone number for instant support. I never know if I should order a new meal elsewhere or wait around cranky and hungry until someone emails me back. Usually a helpful response takes at least an hour. Postmates will send you an email with someone attempting to respond by pasting the answers to their FAQ in the if users haven’t already read the FAQ / used the app before. It’s a tad insulting. Most of your experience will depend on how ambitious your driver is. Some of the drivers seem a tad entitled while others are excellent. I usually tip between $4 and $8, but I’ll tip lower if the driver complains about having to take an elevator or park their car. I also wish drivers would confirm the order before leaving the restaurant... I’ve gotten the wrong food on several occasions. Perhaps if postmates shared the average customer tip with the drivers, the drivers would make more of an effort making deliveries for customers that do want to pay well for convenience. Also, don’t bother with unlimited. I tried this and they just tacked on a higher “service” fee instead of a “delivery” fee—either way, you end up paying extra in addition to your membership. In my opinion, unlimited is pointless unless all extra fees (apart from taxes obviously) are eliminated.

I wouldn’t even credit a star.... Postmates is basically DoorDash but WORSE... My first experience with PostMates started, then ended real fast when I noticed they tried to charge over $13 in “extra fees” even though I already had the delivery fee, tax, and so on. Personally I’m going to stick with UberEats because they’re partnered, you never have to wait on the order to be PLACED (same with Door Dash), and not to mention they actually tip their drivers. (Tip DoorDash in cash!! Doordash keeps it!) Anyways, I figured I could give Postmates another try after I found out about the tipping system on DoorDash (so wrong). They end up showing this Jack in the Box as if it were open so I ordered some grub, I thought it’d be quick because it was late, they can’t be busy. About half an hour goes by and my order is still not being made so I called the store and... THEY’RE CLOSED! I cancelled my order, the app shows I cancelled it and that should be it right? Money back within 24-72 hours? NOPE. This whole thing got a little peavy being they don’t offer a customer support number and I’m relying on their “Help” tab. I dig around a few different topics and find that it takes 7 BUSINESS DAYS TO REFUND THIS MONEY! I was just trying to order some food y’all. All I wanted was to fill my stomach for dinner and I couldn’t even do that... (being a broke student in Seattle is not all it’s cracked up to be)

5$ service fee, no tip long wait. Although Postmates is now owned by Uber, I feel like Postmates offers more for your money especially when you buy their unlimited. Although they offer discounts like 55% off your order, you’re really only getting like 20% off considering that you’re charged a whopping 5$ “service fee” which probably doesn’t even go to the driver. I don’t give tips because I’m already being charged 5$ for the service. I end up getting my order extremely late up to an hour of wait, I’m expected to give a tip on top on the 5$ I’m charged. I think it’s ridiculous that we’re expected to pay and not only that they “hide” their fees with the sales tax if you’re gullible you won’t even spot it. I think it’s ridiculous we’re paying not only for food that’s about 15% above it’s regular prices and then a 5$ service fee and then a delivery fee (mind you I paid 10$ for the unlimited so why am I still seeing 7$ delivery fees for restaurants). This is why I’d rather take my money to DoorDash for the 100$ yearly fee. No delivery fees, occasional deals which are amazing! No hidden fees and amazing customer service. I’ll probably still use Postmates because of their discounts but overall not with the money or wait

Terrible Service. You want your food misdelivered, uncontactable drivers & additional costs on your food? Then this is the app for you! I lost count of the amount of times hat my food was delivered somewhere else simply because their drivers didn’t know where they were going and didn’t bother to contact me. I always put up with the app despite this because I understood it was a “convenience” app. The last straws though were when I placed an order for my brother and the driver said he was outside and we were waiting outside for him with nobody around trying to contact him and then we get the “food delivered” message thereby not letting us attempt to contact him anymore. This was after a delay on the order of over an hour. Then the very next day I place an order for myself and there’s another delay of over an hour and since the restaurant is down the street from me I decided to go see what’s going on and when I ask the restaurant if they have a pending postmates order and I give them my name they say my food has been sitting unclaimed for an hour and they’d recook my meal and give it to me. It was at this point the hostess herself told me she had similar issues with postmates and switched to other services and that I should do the same. I wouldn’t recommend this app to a single person. Terrible drivers and attempts to contact their customer service are pointless.

Horrible company. Don't waste your money. Absolutely horrible service. After the first order going smoothly I decided to place another. It said it would be delivered between 30-45 minutes. So around an hour later I got the notification saying my driver was arriving and would "wait five minutes" i ran outside to my curb to wait and didn't see anyone and within seconds I got another notification saying the delivery had been completed. I contacted customer service because obviously I didn't get my order and at first they kept telling me that it showed my meal HAD been delivered to me and the driver handed it to whoever was in front on my house lol. I kept fighting them telling them I never got and finally they decided they would give me a REFUND and that it would 5-10 business days. After the 6th day I see that I had actually been charged for that order on my bank statement and contacted customer service again. They proceeded to tell me that I had to wait the full 10 days before seeing anything. After the 10th day I still saw no refund and contacted them again. They took TWO days to get back to me just to tell me that they did process a refund but unfortunately had did it in the form of a credit to my postmates account. I was furious. I couldn't believe the lack of customer service and the lack of communication. I did not ask for a credit. I asked for a refund back to card and never got it.

Terrible Customer Service. I have had many small problems over the course of using this app (Rude drivers, incorrect food delivered, excessive wait times (close to 2-3 hours sometimes)), but tonight by far took the cake. I placed an order through the app after about an hour I got the notice that the driver was at my address, except there was no one at my door. 5 min later it said my order had been delivered, but I never received anything, never even got a call or txt from the driver. I then contacted the customer support and they refunded the order and gave a 5$ credit. So I then reordered my food and about an hour and a half later I get another notice that the driver was at my location. About 20 min later I get a notice that my food had been delivered, and again I never received my food or any kind of contact from the driver. I contacted customer service again and they refunded the amount again, but this time tried to blame it on me saying my address and phone number were not correct on the app and that I hadn’t set up the app to let the driver contact me. I checked the app and my address was in fact correct in the app as well as my phone number. Additionally I had ordered food the night earlier and the driver was able to contact me and make it to my correct address. This is completely unacceptable. I am still waiting to hear back from customer service, but I’m not holding my breath.

Not a customer respected company. I have been using postmates for a while i even paid for the unlimited membership and yet everytime i order food there’s a issue so i’m going to start with just this week alone my brother moves to my town and i referred him to postmates, postmates gives me a $25 promo which i then used on my order from sonic super excited i got $25 bucks off i ended up spending a extra $26 out of pocket for family to eat that’s $51 total waiting for food and i get a notification food is here go out side she’s not here look on phone she’s not even where i am she’s on another block i call post mates and they only refund my $26 i spent cash not the referral yet we pretty much work for postmates to promote them and yet they let the people that work for them screw over the people that pay them. THATS NOT IT the day before i ordered ice cream and gatorade to take to work with me the stuff gets here and there no gatorade and my ice cream has been opened and the wrapper was still in bag so clearly it was open after purchase did they refund me no instead they went on and on about how they can’t do anything about it and i pay all this money for membership and food and the lack of respect they show for me is sad i have given chance after chance yet still no improvement and a bunch of lost funds knowing that’s this pandemic is here postmates continues to take our money and not give us proper service

Terrible. My apartment can be a little tricky to find, so in my delivery instructions I explicitly state how to get to it. It isn’t difficult, but just some clarifying information to help make the driver’s life a little easier. It’s been made very clear that the majority of their drivers don’t bother to read these instructions as I still get a call from a confused delivery driver 9/10 times. This isn’t a huge deal, but I am extremely annoyed with how unprofessional some of their drivers are. Today I had a day full of meetings (work from home) and decided to order myself some lunch. Their driver, who was already late, called me and asked me to meet her outside in a very unprofessional manner, trying to make it seem like somehow it was my fault that she couldn’t find my house. She didn’t greet me or explain who she was, just said “step outside I can’t find your house there are no numbers” (I did go outside and just to be clear there are numbers but she was not there). Then I tried to tell her where to go to find me, but she was too busy talking to someone else who I’m assuming was in the car with her and ignored everything I said. This behavior is unacceptable. I’m normally very understanding about things and I know times are hard for people. But if I’m going to pay you all to pickup and deliver food for me and then tip on top of that I expect to be treated like a paying customer and not some inconvenience to the driver.

Very Upset, food was completely wrong, driver was incapable. TOTAL BS! I was very upset to find that the driver did not know how to park and find his way into a Potbelly’s and gave me excuses for a hour and half long wait, and then when he arrives in my neighborhood, he was incapable of finding my house. After a ten minute phone call with him, instructing how to drive around the block and follow the GPS, WHICH ORIGINALLY TOLD HIM HE WAS ON THE RIGHT STREET, he finally found my house. After generously giving tip, even though he didn’t really deserve it, I open the bag to find not only was he incapable of following instructions, but the potbelly I ordered from had put every single ingredient I did not want!! My only question is how do you put the ingredients, when I have to press each individual item I requested, and that’s what shows up on the order. I order a plain sandwich, and it’s almost as if they said “No, this is not how they want their sandwich, I’m going to make it this way.” Idiocracy at its finest. The wrong milkshake, the wrong sandwich, all to be an hour and half late by someone who doesn’t know how to follow GPS. I have no one else to blame except for Postmates for this situation and if I don’t at least get my money back I will make further complaints and no longer use their services. UberEats is 100 times better and easier to get a response from, I’m just making this complaint to let others know to abandon all hope in this app.

Never again. It is the last time I’m using Postmates! I almost never use it anymore because of how crazy expensive it’s gotten and how bad the service has gotten as well... I never complained only did it once when my food was wrong and they didn’t do anything about it, let it slide but this is the last time!! My account got authorized for an $80 amount when my order was rounded to $55 but got charged $71 why?? Because of a $12 “service fee” I know other delivery apps have a service fee but $12?!! Added to a $6 delivery fee!! $6 for a place that’s literally 4 minutes from me, 7 with traffic... that’s so ridiculous and on top of that had to wait 2 hrs for my food. I understand it’s not their fault if the restaurant is backed up but why lie on the delivery time? It kept updating literally by the minute. At 3:30 it said delivery time at 3:31 so 3:31 came and it updated to 3:32... I was waiting outside for almost 10 minutes and when I go back inside it tells me my driver is 2 minutes away so I go back out and the driver is literally parking what?! He told me while it kept updating by the minute he had been waiting at the restaurant for about half an hour so why are you showing me he’s on his way??? Also why are you charging me missing items? The restaurant literally sent me my receipt without some items I ordered but I’m being charged on Postmates... and I have to wait for them to reach back to me?? unbelievable!!

Hate the update since merging. Even though I used Postmates way more regularly than I should have throughout the pandemic (and up until now, still used it at least once a week), it was at the core, a good app. Sure, I ran into issues with incorrect orders delivered, or delivery taking a long time, or cold food, missing items, but the issues weren’t that frequent, and I was often able to easily get a credit in those instances, so I let it slide. The new interface looks just like Uber Eats, which was always cluttered and messy (part of the reason I didn’t use it). Although there are options to customize (i.e. “no tomato”), when you click you options, NOTHING happens, which effectively renders this useless. Also, I can’t even add items to my cart because there are “no drivers nearby”. I’m not waiting for a RIDE, Uber, I want you to deliver to me. Finally, the whole tipping at the time of order thing... ridiculous. As others have said, a tip is based on the level of service. I do not want to tip 20% only to find out later that my order is incorrect, cold, or never got delivered. Just no. It looks like I’m not the only one who is not a fan of this update. Please consider going back to the Postmates interface, which was so much more intuitive and functional. I think you will be losing a lot of regular customers until things are ironed out.

If you don’t mind if your order is wrong definitely order from postmates. The first time I ordered from Postmates my order was incorrect, but still acceptable. The driver was also a totally different person and in a different vehicle than what the app stayed, but I let it go. I decided to order again after several weeks. The first time I got notification that something was out and needed to be replaced it substituted, but it never stated what that item was. I couldn’t reach my husband so I canceled the order and was charged the fee for cancellation. After I talked to him we decided to reorder something simple and figured I cancelled so who cares about the amount I was charged for doing so. The order was delayed because it stated the place was taking longer than expected, which was fine. Then got an update that it was delayed even further because the driver had another stop, still no worries it is understandable. I have my door open so I can see when the driver gets here, which she does and apologizes for the wait. I get inside and we are missing my husbands whole meal!! I called the restaurant and no answer. He is an ER Nurse and is literally working like crazy. So he just went to bed without eating because he was tired and didn’t want to deal with anymore of it. I was given a credit, but hopefully it would just go to the driver for her hard work, because never again will we order from postmates for anything.

Unbelievable Customer Service. I will never order from Postmates again I urge you all who read this to do the same. I have never written a review in my life but I feel like this needs to be done. I ordered food on New Years Eve three times just to have only one order actually be delivered. One of my friends ordered from Uber Eats and I chose Postmates. We ordered at the same time and his arrived within 30 minutes. My first order continued to say it was being delivered just to have the driver pull over a mile a way from the location I was staying at and not contact me. The driver then called me and told me to cancel my order. I canceled and tried to order more food but the same exact thing happened AGAIN! Foolish enough to trust Postmates to give me my refund for the two canceled orders that totaled over $80 dollars, I decided to order once more. I expected there to be some type of refund, however, I was still charged for food I never got and the help center on the app and the Postmates website was the most useless website I had ever seen. It made me think that I would get my refund eventually and 8 days has went by and no luck. I ended up calling customer service just to find out that their refund policy is 5 days which not even on the help service! DO NOT USE POSTMATES OR YOU WILL GET ROBBED!

Customer Service CANNOT HELP YOU. So it states that the prices are ESTIMATES and may not be correct. I ordered two of the exact same meal and three other items. The price came out to $64 plus the service fee and tip. My order arrived with only one of the meals that was the same and they added on a drink that I didn’t ask for. The associate that ordered from the restaurant based on my order messed up and missed a complete meal. Apparently they estimated the exact amount it would be WITHOUT the missing meal ($64) so now the company cannot compensate for the mix up, the extra 40 minutes it took for the driver to go back to the restaurant and drive back to my house just to tell me there was nothing he could do, or the fact that the estimate was $20 (basically 1/3 of the price of my order) off. I sat on hold for 15 minutes before anyone answered and the associate was only able to explain that I was charged the correct amount but unable to explain how the prices are so different or what they could do because my order was wrong. There is one supervisor in the building at a time to handle issues so there was no way for me to speak with them. Customer service is basically just there to tell you “I am sorry that happened” without having any power to help or compensate. I was eventually offered a credit but there is no way I am ordering through them again! Terrible customer service.

Never got my full order 3 times in a row. Since we’re living through a pandemic, I ordered Walgreens with some timings I needed. The first time the driver was very communicative on what they did not have, there was a fair amount they did not have, and was overall fine since this lady was nice and efficient. But after that it goes downhill fast. The second time, I made sure, my order got delivered to a completely random address which I have never been to this house or knew about the address when I ordered it. So I got the credit back for that and decided to say: “why not” and order it for a third time. This was my big mistake. I ordered a few things, mainly food/snacks and bathroom essentials. Although the guy delivered it to the right address, I only got one of the 5 items I ordered. I got no communication from the guy about them not having those items, so when he left Them at the door I was both confused, and then furious. The fact that I haven’t been able to get what I ask for, not even essentials during a pandemic, shows how pathetic this app is. The third time they won’t let me get my money back, even though I lost roughly $50 on the stuff I ordered. If someone from the company is reading reviews, I would at least like to talk to someone via phone or email. But other than that I would not recommend this app since they can’t seem to be very communicative and aren’t able to get what I asked for

Postmates Fleet team review. The payout is too low. You have to drive too far to pick up the delivery and then drop it off to a customer. Your talking about a 9 min drive to pick up the order and than another 12 min to drop it off to customer. All this wear and tear plus fuel for $5.61 no cash tip and barely any tips from customers. To much up and down I barely do 5 delivery’s a day because well first of all everything is far away! To pick up food and than to go drop it off to customer. It never tells you how far your going so you have to gps the address before you accept an order. But after picking up the order you won’t know how far your going to drop it it off to the customer until you type in the customers address and you realize it’s way to much driving for $5-$6 per delivery for the most part. The app itself needs to upgraded and the PAYOUT FOR DELIVERIES NEEDS TO INCREASE MAJORLY! From 9 deliveries only 3 people tipped me. So nevertheless if the customers aren’t going to tip for our services than Postmates needs to increase our PAYOUT. Even when I’m using the (Scooter) as my vehicle preference the app will try and send me on a 17 min drive just to go pick up the food! that’s not including the drop of delivery to the customer.... 👎🏼👎🏼🤦‍♂️😭 I’m not feeling Postmates to much right now! And I still have been paid for any of my deliveries...

Do Not Use This App...Go pick your food up. WARNING!!!!! Do not use this app for any of your business. They will almost always get something wrong on your order or forget something all together and that’s hoping that your driver actually brings the food to your door. I have had a bad history with this company’s drivers being the worst and always messing up an order. After placing a large order today several items were wrong and one of the lunch specials I ordered was not in the bag whatsoever. After reporting within the app I was only refunded 3.00 which was not even close to the price of the special. I am done with Postmates and will be taking any further business to bitesquad or not getting delivery at all. I’m done with the scams overpricing late food cold food cancelled orders and lack of customer service especially after waiting over 2 hours to speak to someone on the phone to get hung up on at the 2hr and 4min mark seems like someone didn’t want to help me and waited until I got impatient but I didn’t so they hung up on me instead. I’ve even had big orders not get delivered to my location because driver was too lazy to confirm address so my neighbor got free food. Long story short go pick your food up or cook it’s not worth the scam that is this app. I will be canceling my subscription and deleting all delivery apps I suggest you all do the same.

The Uber Eats merge messed up my Postmates account. UPDATE: Postmates support keeps closing my ticket and won’t tell me what they mean in their poorly explained previous message. I keep asking for a response and the ticket keeps getting closed. What kind of support is this? I STILL can’t use Postmates to order food. My account still says I owe MX$200 pesos. This is the worst support I’ve ever dealt with. ORIGINAL REVIEW: In 2019 while I was in Mexico, I ordered through Uber Eats. I was charged $200 US dollars instead of MX$200 pesos. A HUGE currency exchange difference ( MX$200 pesos equals $10 US dollars). After contacting them, Uber Eats took care of the MX$200 pesos charge bc of the mistake and even gave me MX$300 in credit for their mistake. This was all cleared up in 2019. Now since the merge, this MX$200 pesos charge is on my account saying I must pay it. I don’t owe anything and I have written to support numerous times and 5 different people have written back saying I need to pay the MX$200 pesos. Your merge obviously messed things up in my account. They closed my ticket without a solution so now I have to rate you to get an actual response from a human. I tried calling their phone number but of course it said they are not taking any calls and to email them instead. This was your mistake initially and now it’s back and you won’t take care of it. Someone needs to fix this!

Choose another delivery app please. Can I give this a 0 stars ?? Honestly they don’t even deserve a 0 !! I only ordered 3 times through this app: 1st time never received my order and the app says it was delivered..2nd time received the wrong order..3rd time received my order missing a sandwich, and had the rudest and most impolite delivery driver. And mind you never got my money back! So here is my last message to their TEAM “ First of all this is the third time this inconvenience happens to me when I order through Postmates. Whether your delivery drivers are stealing the food or there’s something wrong with the app that it never gets the right order. Anyways I need my money back or I will have it back through the bank. Second of all I never received any of my previous refunds that I was supposed to get. Third of all I think I gave you guys the benefit of the doubt when you did not deserve it l. I’m posting this on the App Store and everywhere so everyone can see what this is really about. And the last thing, the delivery driver that brought my missing food was the rudest human being on earth. When she got here I told her there is a sandwich missing and she literally turned her back on me and said I don’t care keep looking in the bag. I am extremely disgusted by the level of unprofessionalism if this app and everyone working with it. And like I said you will have to refund me or I’m taking it a step further “

Inexcusable U.I. Issues and design choices. I frequently use Grubhub to order from local restaurants. My experience was significantly worse using postmates to order from a restaurant I grubhub from atleast once a week. For starters postmates never asked how I’d like my steak prepared. Something grubhub always does. As a result I got an over cooked rubbery steak from a place I know makes perfect steaks. Delivery driver also did not deliver the 2L bottle of soda I ordered. This isn’t the companies fault and I know things happen however their process for handling these issues is abysmal. You can use the “help” section to report an issue with your delivery where you are given the option to choose from some preselected choices like “ order missing items” after you make your selection you get an input box where you can insert some additional text, however there is no submit button, only a back button to return to the previous Paige where there is a “report issue” button at the bottom of the page that is greyed out and seemingly unclickable. I mean really who designed this application? Basically if you have an issue with your order your S.O.L since there’s really no way of reporting it. Also postmates places a hold on your bank card like many gas stations used to do in order process your order. That authorization takes several days to reverse. Postmates is the ONLY deliver app that does this.

Postmates is not delivering on promise. We have placed an order for 3 people from Shake shack. Postmates charged $50-$60 and accepted the order. In 1 minute they sent a “oh no, we cancelled your order” text with no explanation. After 10 Minutes we placed another order. Postmates charged $50-$60 again and accepted the order. In 1 minute we got another “oh no, we cancelled your order” text. So in 10 minutes we gave up shake shack and ordered from the five guys. They charged $70 some and accepted the order. We waited to see if the Postmates incompetency was still active. There was no “oh no” this time and the order was delivered. So, for one order we had to pay $160 (3 attempts placed 1 order with Postmates) For the first 2 messed up order there was no warning, no notice. Postmates just accepts orders and cancels them. So, Postmates is no longer a trusted source for food or anything delivery. We will try doordash and Uber from now on. Postmates needs to get its act together. It is unacceptable and shameful. Our whole view changed about the Postmates. From best to good to ok to incompetency. Start taking people seriously instead of wasting our Money and time.

Great options, terrible loopholes for bad service outcomes. I’m torn. Love the convenience and restaurant options, but when something goes wrong (and that’s about 70% of the time), the customer is left with few options to have the order fixed or refunded. Most common issues: majority of food arrives cold because couriers don’t pay proper attention to how they transport he food - this sometimes is a basis for refund/discount but most often not. If I wanted to use the oven to heat food up I wouldn’t be paying a premium for someone else to deliver. HORRIBLE. Next, often an order will be confirmed but you won’t find out they can’t get someone to deliver in the area until 30/45mins + after the order was placed so then you have to start at square one and wait almost 2 hrs for food or give up. Again HORRIBLE customer experience. Next, the delivery folks very often don’t make sure the order is correct before leaving the restaurant or make sure they grabbed the right item. Again again - HORRIBLE. Then you’ve paid for something you don’t want and again this is most often not handled properly by customer service and the delivery person refuses to go back to make it right. All these issues expose major cracks in the service and make you really question if it’s worth the money.

7/10 orders will be wrong. Honestly this app is horrible. Yeah it’s great having your food delivered and $5 dollars a month doesn’t seem so bad for free delivery, but I can promise you it’s not worth it. For the most part, the people that deliver your food are kind people, but I’ve received a ridiculous of incorrect orders. And I don’t just mean they forgot a side or some sauces, I mean entire orders. Items I ordered weren’t there and things i didn’t even know were on the menu in my hands. Yes, the app is good with refunds, but trust me when I say that when you’ve been waiting for your food for well over 45 minutes and you open up the box to find an entirely wrong order, the refund will not satisfy you. And the premium is quite possibly the worst investment a person could ever make in an app. Yes, $5 dollars a month is nothing compared to delivery fees that are a minimum of $3 per order. But you are required to place an order of no less than $15 to receive free delivery, and, to top it off, you are still charged a “service fee” that averages around $5 per order. So, don’t make the same mistake I made of getting a year long subscription for premium and just go get your food yourself.

HORRIBLE CUSTOMER SERVICE!! DO NOT USE THIS DELIVERY SERVICE!!!. I ordered food for breakfast from a restaurant that we ordered from before and when we got the delivery everything was sealed. Pancakes where their and the spuds item as well. Unfortunately, the restaurant put mushrooms in my food that didn’t list it on their menu or had a request to have it added in. I reported the issue and POSTMATES RESPONSE was for me to contact the restaurant myself and that POSTMATES will not be refunding me the $16 item that I had to ultimately throw away. I contacted the restaurant and spoke with the supervisor AND manager and they said that they unfortunately can’t do anything on their end because POSTMATES is a third party vendor and questioned why POSTMATES would not refund me. The restaurant did offer a recovery order by ordering through their website and calling the restaurant after I placed the order so they can refund me and still deliver the recovery item. POSTMATES does nothing to support their customers. This particular restaurant is one of a few handful of restaurants that admitted they either previously banned or straight up not use POSTMATES due to the company’s poor customer service. I warn you NOT TO USE THIS DELIVERY SERVICE! If you do, you’ll see just how poor their customer service and their response is when your order is wrong or has missing items. ITS LIKE PULLING TEETH OR YOU’RE LEFT THERE WITH NO WAY TO RESPOND TO AN ILL REPORT RESPONSE.

Disappointed. I just want to add that when the “developer” tells you answers to your review to try to “fix the problem” it’s all lies. You’re not going to receive any e-mail from any upper management to get you your scammed money back. Well at least I haven’t and it’s been more than 3 months. Don’t waste your time people, invest in the businesses who actually CARE about you. Had the worst experience with this app. When you have a problem there’s NOBODY to talk to (no phone number). When you send an e-mail nobody responds. My orders have been canceled twice in a row at the last minute. Not to mention when I received the wrong order and notified them, they didn’t do nothing about it but charged my card like everything is fine. I even called the restaurant and they told me to contact postmates because they can’t do anything about it. I like the idea of it but I think you need to be fair at some point and solve people’s problems. HIRE SOME PEOPLE FOR CUSTOMER SERVICE IN CASE THEY HAVE AN ISSUE. I can work for you if you want but you really need to be fair. I don’t see why do I need to be charged if my order was wrong. I didn’t get what I paid for and nobody cared. You don’t just create an app and lay down, you need to have a support system for the people who use the app. As long as I am concerned, my e-mails were never replied to. App deleted. Thank you for your frustrating experience, I’m done with y’all.

FRAUDULENT CHARGES FROM POSTMATES. I placed an order from Outback Steakhouse who totally messed it up and didn’t include items that made my order cost much more. I contacted customer service right away and told them about the lack of items and wanted my refund for the missing things. Reasonable right? WRONG! I took a screenshot of the email I received back and wish I could put it here in this review, but basically they told me that they “confirmed” with the restaurant that the cost stayed the same without my missing items anyway and told me it’s because menu items pricing had changed after I ordered it. Okay, so why does that apply to me? If I ordered it at a certain price, then it should be that price!!! Also, I went back into the app and screenshotted the current prices of the food that were still the same! They refused to refund my money and just chocked it up to changing costs of food within the 2 minutes that I ordered it, which again, is irrelevant since I bought them at a certain price.... even if that were true, you can’t just increase them after I bought them and charge my card without telling me! Then, to top it off, they taxed the price with all of the items I didn’t receive included and wouldn’t change that. BEWARE! YOU’LL PAY FOR HALF THE MENU AND ONLY GET ONE ITEM! DO NOT DOWNLOAD THIS APP! They are fraudulent! It looks like I’m not the only one to have this problem.

Worst service ever. After everybody’s hype about the service decided to try it out. Bad decision! The only order that was delivered in a properly manner, with an ok time frame and no items missing was the first one. Every other one after that was at least an hour long delivery, even though there was an order from a place that is literally two blocks away from the apartment and plus items from the order were missing or special requests were not followed (like ‘extra napkins’ - no napkins whatsoever). But the best part was when I ordered from the postmates general store some items, after an hour of waiting, AN HOUR (it was supposed to be 20-30 minutes) my postmates called me and said that my order was not entered properly (have no idea how’s that possible) and that I have to resubmit it, while being extremely rude. When I asked him ‘how’s that possible’ he literary started lying and making up 3 different storied that just contradict each other. I contacted customer service right away after that, asking them to delete my account, there response was ‘we will deal with the postmate, here is $5 and it’s not my department to cancel the account someone will get back to you’ after 2 weeks and couple of attempts to connect to the customer service representative I had to create a new request, so I guess in a week or so I’ll hear back from them? WORST SERVICE EVER! Extremely disappointed.

Keeps Using Wrong Card. Postmates is one of the least expensive food delivery apps in my experience but it also has the most problems. When your order is canceled by the driver, you’re almost never given a reason. You could have waited a near 2 hours for something only to have it cancelled at a point where it’s extremely late to try and order again. There’s times where the driver just does not pick up your food even though you can see they’re at the restaurant and then you get charged for canceling even though there was nothing else you could do. And worst of all, the new update keeps using the wrong card. This happened to me not once not twice but three times. I chose the card I wanted to pay for my order at checkout and it would still charge another card. When I tried to fix the problem myself by removing the cards I wasn’t planning on using, I would be told that I chose no payment option for my order once I checked out. By this point I had 2 cards saved to my account, was 100% sure I chose the one I wanted, but it acted like I didn’t. At that point I couldn’t even place any orders because it kept saying I didn’t choose a payment option so I had no choice but to delete the app. This app is incredibly frustrating. Unless these problems get fixed, I’ll be sticking to Grubhub.

1st order, last order. I ordered lunch for myself and a co-worker. I ordered two of the same items. I walked out when the app alerted me my driver had arrived! I walk out to retrieve my food then walked back into the break room to sit down with my co-worker to eat lunch. Unfortunately, that was the end of my “good” experience with Postmates. Sadly, they only delivered 1 of the 2 meals I ordered... Who’s to blame in this situation? I double checked my order history to confirm that I did indeed order 2 meals (they were the same meals), which I did, so it’s not my fault. I don’t know if it’s postmates website or the restaurant I ordered from, but I’m assuming it’s the website because it showed the receipt from the restaurant and they only had 1 meal on the ticket. So to make a long story short I was looking over my postmates summary and there were all kinds of fees, including a $1.99 small cart fee (under $15). Now the original order was over $15, but once they corrected the billing they added this $1.99 fee because it’s now under $15. Now what do I do? Do I just accept the fee and leave it as it is, or do I challenge it because I’m paying a fee for an error they made? They have no phone # to call, only email. It sounds so small and pointless that you’d think they wouldn’t fight this, but let me tell you that they are fighting it and have told me that there is nothing they can do about the fee... Welp, that $1.99 cost them a new customer.

I’m never using this app again. So my friends and I decided to order ice cream on a friday night because why not. As our driver called he told me he needed to see id and I was confused. My id had never been needed for a purchase. But whatever as they came to the door he scanned it and it processed. I closed the door and right as I sit down we hear knocking. The postmates asked me to see adult id. I informed him we had no adults as we were home alone. However he then informed me he would need if and all this stuff. I told him I wasn’t aware of needing id. I even ordered postmates earlier and they didn’t need my id. He left and I was confused so I emailed corporate. The only ways they need to scan id is if purchasing alcohol,tobacco,jewelry or a large order. We ordered two ice cream bars, a slice cheesecake, another ice cream and a strawberry milk. When I contacted them the first time they informed it was because of identification which is bs. I then checked and found out why they would need my id so I emailed them again. They told me it was because I ordered alcohol, which is a huge lie because in fact my drink is just strawberry,milk,cream and sugar. Also if it was alcohol and they saw I wasn’t of age, they are supposed to take it back to merchant because that’s what your lovely website says. So in other words I didn’t do anything wrong and I won’t be using your app because honesty this is so stupid for you to tell me all these different excuses.

Used to deliver your food first and on time. This service used to be great. You would order your food. The restaurant would prepare it. And someone would pick it up. And then someone would deliver it. Now it’s. You order your food. The restaurant is preparing it. It’s stays on food is being prepared. Even though the driver already has your food. But you don’t know what because you believe the app isn’t lying to you. But instead the driver is dropping off someone else’s food before yours. And yours will be delivered next, cold most of the time, by the way. And when he drops off that first order is when the app switches over to food is being picked up and then the driver is on to you. It’s a big lie! A sham! This can’t be legal or right. I’d see if they were up front with their customers and said they did this but they aren’t. I’m not even mad that they do this but more so mad that they don’t tell you this. I paid for the premium service for the year and that’s what I expect. If there was another service that you could pay for that would allow you to not have your food pushed to secondary then I would pay for that. But this sneaky behind the back stuff isn’t cool. I understand you want the drivers to make as much as possible, well your company wants greed so it tries to do as much as possible but it comes at a cost of me having warm food. Unacceptable. Beware when ordering is all I’m saying. Good luck people.

Horrible! Do not use this app!. I have read many of the reviews and my experiences have been almost the same! The first time we used Postmates, maybe a year ago, they were great, but since then it’s been ALL BAD! One time I got a call from my postmate saying that the restaurant we ordered from had closed (like gone out of business). What?! Then why was my order accepted? Then that was a whole debacle because my postmate told me to cancel my order and then I still got charged. Trying to get a refund was the WORST experience. You literally can’t contact Postmates except through email so I had to wait a couple of days to even hear back. Ugh! When they told me I was getting a refund I was happy, but then after several days I still saw now refund in my account. So, I contacted through email again. Then I’m told it takes 5-10 days to get the refund. I’m annoyed, but I wait a few more days and still nothing. So I contact them again and am told that my Postmates account was credited the money. I didn’t want credit, I just wanted my money back. After all of this, I FINALLY got my money back. Also, there are ALWAYS a TON of fees! No matter what you’re probably going to be paying at least $15-$20 extra in taxes and fees. And they won’t tell you exactly what you’ll be paying until after your food is delivered. Uber Eats is SO MUCH BETTER! There are never any surprises with them. My boyfriend and I have both deleted Postmates. Good riddance!

Worst. Food. App. Ever!. We saw an ad on Facebook for $100 delivery credit when initially signing up, so we thought we’d give this app a try. Lo and behold, this turned out to be the worst food delivery app ever! Our first order was for Chick-fil-A and they’ve never messed up an order so we put the blame here on Postmates. Not only did they say Chick-fil-A didn’t receive our order but it was missing a full entree! I reported the item missing and was issued a refund. Here we are a few days later and wanted to give it a second try out of good faith...wrong! This time we ordered from Denny’s. This is where it all went downhill. Our food was 20-30 minutes late, missing multiple sides and sauces for the appetizer. We yet again reported this and in our report advised we will no longer be using this service and would prefer a refund vs credit. What do we get? A credit on our account for the next order. Over multiple emails, I try to tell this customer service rep (Amanda P.) that a credit will not do and that it should be removed and a refund was initially requested due to not using Postmates in the future ever again. So here we sit waiting for a manager to respond. This app deserves 0/5 stars but because we must choose one for a rating, I went with the lowest possible star. If anyone is ever wanting to try a new food delivery app, go elsewhere. Postmates will give you nothing but disappointment.

Very unhappy.. I’ve never used Postmates prior to this issue. Yesterday, I ordered a $35 order from Popeyes. I put in all the information they asked me when ordering my order and along with special instructions with my food. I don’t now what happened down the line but somehow my order was completely messed up I asked for half spicy half mild. In two different boxes. With a large side of greens and a large side of rice and beans. When I received my order from the man who picked it up I had all mild chicken along with one side when I asked for 2 sides. I also have a issue with the delivery fee as soon as my food was being picked up from the man I received a message from Postmates saying now my total will be $41 and some change after I entered my card information to order my food. I feel as if Postmates should put the total along with the final total. Overall, I am highly dissatisfied with Postmates and do not see my self recommending or ever using Postmates again.I have issued the complaint yesterday evening and still have not heard back from them yet. At this point I want a refund for the food that I did not receive and for the extra charge that was not posted with the final total. Highly upset and disappointed. I also tipped the man who delivered my food 15% which is $7. The total was raised to. $51 dollars !?? There is a fee to go along with tipping. Might as well give him cash if I would’ve known that.

Could do a lot better. I make at least 1 order a day from Postmates. I would say about 40 percent of the time my order is messed up. I probably spend $300 a week here and all it takes is for the postmate delivery driver to double check the order and make sure that everything is correct from the restaurant. It ruins the entire meal for me and my family when even just one meal is wrong because it takes an hr for the correct meal to come (if it’s still even available) or I have to go get it and when having a daycare with many many kids and not a big enough vehicle at all times of the day/night is not easy. I end up using postmates because there is more of a variety but, I honestly wish there was something better and I wouldn’t have to because even when bringing up these errors they have a different person emailing me every time so each time I have to explain everything that happened and even when I do I get refunded and nothing extra which mind you I’ve been in customer service for 10+ years and am 26 years old I don’t ask for handouts BUT as I said when I spend at LEAST $300 a week at this place and it takes 2 hrs going back and forth to even get a refund for the meal I never got to begin with, it is quite frustrating that I have to keep going back when they don’t give me a reason to want to

Canceled order. I ordered late at night, 2 hours before the restaurant closed. I had waited for a very long time when it was supposed to only take 30 minutes at most, I checked my app and it said that they had a problem with the first delivery driver and another one was picking up the order. I started watching the app at that point because it was getting really late and it was an hour later, the second driver arrived at the restaurant according to the location on the map then it said there was an issue after they had waited there for however long it takes to pick up the order. The issue was with the driver not with the restaurant at this point the order was canceled completely. With the restaurant about to close I had no choice but to either pick up food somewhere which was another inconvenience hence to why I ordered on Postmates in the first place or place another order. If I would’ve been notified sooner I could’ve pick up the original order that I had wanted but now the restaurant is closed and I’m starving I have to order again from somewhere else (little choices due to the time)and hopefully I receive my order this time. Also when I reached out to the chat no compensation was offered excuses only I had to tell them that I need to be compensated for the issue and was offered $10 wow that’s some conversation there!

Robotic Customer Service. I’m done with Postmates, I’m not saving any money by subscribing to your app, I’m wasting my money by paying extra delivery fees for mistakes. I worked in the restaurant industry for years and when we made mistakes we replaced and often times refunded entirely for the inconvenience. Starbucks made a mistake on my coffee one time and they fixed it and gave me a gift card as an apology. Postmates does not represent the food industry properly. I’ve had fast food restaurants go above and beyond when a mistake was made. Postmates just says here’s a portion of your money back AND if you really want to have what your ordered pay us triple and we’ll give it to you. I cannot count how many times my order has been incorrect and/or damaged. Postmates solution is to refund a portion of the amount paid or the full amount for the item which just DOES NOT WORK. I’m going to explain 2 different scenarios when this happened: 1) ordered dinner from wienerschnitzel, the jalapeño poppers were missing aka my son’s dinner same thing. I paid almost triple to have them delivered. 2) Starbucks - 3 coffees were ordered; mine was $7.85 for a venti blonde vanilla latte, I received a venti iced espresso or coffee? I have no idea what it was but it was not drinkable or fixable. Postmates refunded me $4.65. I didn’t bother to reorder it because I’m not interested in paying triple for a cup of coffee 2 hours after I made my first order.

Terrible customer service. I have been a Postmates fan for a long time. Since COVID started, I have ordered through them every day. Last night, I ordered from a restaurant I have ordered from many times before. The bill should have been around $21. The postmate driver, though, messed up my order at the restaurant (and couldn’t even get his Postmates credit card to work) and somehow ended up charging me $75. He also got lost on the way to deliver my food. I brought the over billing to the attention of Customer Service and was told the total on the app is only an estimate — and that they just pass through the restaurant’s charges. Yes, I know. But I’ve ordered from this restaurant literally dozens of times (through Postmates and in person.) My plate of pasta and side salad costs $21. Not $75. Then the postmate brought a bunch of extra food. The receipt in the app shows the proper order, yet what he brought included other items. No wonder the restaurant charged extra! But, I didn’t order any of that and the app receipt supports this. Customer Service is non existent. They refused to take ownership and refunded only $20, leaving my bill still way more than it should have been. After going back and forth with them, I gave up. Canceled my Postmates unlimited membership and moved to Uber Eats. Do yourself a favor and use a different delivery service — one that actually cares about their loyal customers.

Problems with Customer Service and Membership. I cancelled my membership with them in January. On the app, it showed that my membership was cancelled, but I was still being charged. I thought it was maybe a miscommunication or something wrong with the app, so I contacted them and they assured me that it was in fact cancelled. They refunded me and I went on with my life. The next month rolls around, and I am charged again. I contacted them again and this time they didn’t do anything to remedy the situation. Finally, in April, I put a stop payment order through my bank and disputed the transactions they processed. The bank considered my disputes to be valid and sided with me. Then, I noticed today that they STILL are trying to charge me because their system emailed me saying they couldn’t process my payment. I even requested my account be completely deleted and have yet to hear back about that. If you are going to be using the premium membership, be careful if you cancel it. They may continue to charge you indefinitely. Furthermore, if you try to contact them, be prepared for less than adequate service. I’m thoroughly disappointed with my experience with them and would urge you to use other more well-rounded food delivery apps. You’ll likely have more options, better pricing, better customer service, and an overall better experience.

We do not have a customer service department... if you have problems talk to customer service.. Using this app is a huge mistake and waste of money. They have a huge up charge on actual food cost there drives get to you whenever. My cold food was in between my hot food in a insulated bag making my hot food soggy and my ice cream melted. Let me tell you that’s not the way to have Mexican food. The forgot all of the drinks. There is no costumer service instead if you search online for a costumer service number for them, you will find a representative or what not number. My wife called to try and get this sorted out and got insulted for her trouble. She was told if she isn’t tech savvy she shouldn’t use this app. She was told this because she said she wanted to talk to some one about the issues with her order. She was told no supervisors were even working, she was told they would have some one call her back. Never happened. We got refunded for a drink out of several the others were in theory not on the order at all. Weird cause the price matched having those drinks but whatever. We took a chance but live and learn. To put it in the best terms I’ll leave you with a quote from an employee of this company “we don’t currently have a costumer service department but there’s a program that sorts emails......if you are having trouble with this app you need to contact the costumer service line.”

Worst food delivery. I have no idea how they are rated 4.7. Every so often you get a bad delivery person on an app but Postmates takes it to a new level. I ignorantly encouraged my father to download the app to where he spent $100 on food. We then waited the full amount of delivery time, only to be told our food was delivered when it wasn’t. Once we finally got a hold of the driver. He told us that the app shut down and could no longer bring us our food. He then called back asking “how much we spent?” followed by “I can either take the food back to the restaurant or keep it for if you want want to make a side cash deal we can”. I’m in shock that Postmates would hire such a dishonest person. We felt like we probably shouldn’t report him since he knows where we live but decided to do so anyways. My father was then called from a Postmates representative confusing him with another one of their customers. Once my father reached out to them via email asking them to call, they responded saying they need more info first. After my father gave more info, they responded saying they will give us $10 to use on the app. We gave them ample time and opportunities to make this horrible situation right. They chose not to. HORRIBLE customer service and that’s what usually ruins a business. I will never recommend them again. And my entire family is deleting our accounts. Very disappointed.

Address location can sometimes lack accuracy. Usually, Postmates have the fastest delivery times. However, it would be helpful if users could adjust the pin on the map for their address. My experience is that the pin shows up in the center of my apartment complex but my apartment is near the back. I’ve had orders not get delivered or the Postmate has to spend an inordinate amount of time finding me, even if I have very specific directions included on where I am in the complex, because they just go straight to the pin. If I use current location instead, the pin is accurate but it changes my address to a nonexistent generic street name (Apartment Rd) and several times Postmates have used it in navigation apps and end up all over town, not even close to me, I guess not noticing the address is not taking them to the pin. Who knows. Either way, I have issues with delays or missing deliveries constantly because Postmates often can’t find my apartment easily, particularly at night, if I use the correct address. It would make sense to cater to their expectation and allow both entering the address and adjusting the pin within a set distance for accuracy, like [competitor D]’s app which is worse in every other way but this one. Thanks for reading.

Atrocious Customer Service. See above. The customer service is horrible. I had an order where my Postmate went very far in the wrong direction twice. My order arrived 25 minutes beyond the upper bound of Postmates’ promised time of delivery and (of course) my food was cold. To be clear, this had nothing to do with traffic, and everything to do with driver error. I even contacted my driver to make sure everything was ok, and he responded that he “had another order to drop off”, which doesn’t make sense. He had driven 20 minutes in the opposite direction of my home from the restaurant, after I received a notification that he would be arriving in 10 minutes after he left the restaurant. Either he was lying, or Postmates has an awful algorithm. He then proceeded to miss multiple exits that would have brought him straight to me and took a very long way around to my home. When I reached out to Postmates Support (which is only by email) with documentation and screenshots of my order tracker, I was told that I was flat-out wrong. The apology was clearly canned and did not address my frustration whatsoever. It took 3 tries for me to receive acknowledgement of my very simple request of having my order refunded. Instead of refunding, they credited my account in an amount several dollars short of what my original order cost. I’m not sure why it’s so difficult for a company to properly correct its mistakes.

Extremely Disappointed - Business Travelers “BEWARE”. I have been using the Postmates app during business travel. It had been very convenient in situations when I wanted to stay in and have a meal other than what I was provided on a hotel menu. However I have recently had a terrible experience with my Postmates order that the business was not able to help me with. I made a personal order using the App and accidentally accepted the order with my business credit card as the default. Given I was at home having dinner with my family, this is a strict policy no no. I quickly cancelled the order and re-ordered using my personal Visa. Come to find out the charge on my business card went through and so I paid for this meal twice. When I submitted the issue to Postmates, they explained in a very brief e-mail, that they were not capable of helping me apologized and that was it. I am now stuck with the responsibility and consequence of unauthorized charges on my corporate card. Although I can pay out of pocket, this is a very strict policy that does come with accountability measures. How do I trust that Postmates has the consumers best interest in mind. Although I own the mistake, the issue was written off as, “were a fast paced business and if you don’t catch our mistake in a timely manner, well then you are just out of luck”. I can’t believe I am even having to write this post.

Terrible service - do not use!. My first (and only) experience with Postmates was when I placed an order for bubble tea from Sharetea. My Postmate then arrived (late) with the completely wrong order from the wrong merchant, handing me hot food that was clearly from a restaurant. She said that she was sent to pick up that food and deliver it to me. I immediately contacted customer support and they just refunded my order without even offering to replace my order. I replied back requesting them to please send my original order as I had already waited over an hour. I then didn’t hear back for another 2 hours, by which time Sharetea had closed. They explained the situation by blaming the merchant and saying they rely on the merchant to provide the correct order. Sharetea does not have food and doesn’t even have a kitchen so could not have provided that order. It would have been either my Postmate mixing up my order (although that was the only order she had) or a Postmates system issue where they matched the wrong order with the wrong person. The sole purpose of Postmates is to serve as a delivery system and it not only failed at its core offering but was also dishonest in trying to shift blame to the merchant. And did not even bother trying to rectify the situation by resending my correct order. All in all, a terrible experience. Don’t use this incompetent service, use ubereats or doordash instead.

Terrible tech support. I am a driver for Postmates and have been for years. It is absolutely unacceptable that there is no technical support. I am having an issue with my app that will not allow me to complete the delivery. This is not the first time this has happened. I had to cancel another delivery as “personal emergency” because of this and was booted for 12 hours. I cannot complete the last delivery in the app even though the food was delivered last night. I cannot work now because of this and have already left 4 technical support requests with zero help. I no longer have a single thing positive to say about this app. After years of development I am appalled there is no technical support for your drivers. I am leaving one star reviews and complaints on every service until postmates resolves this issue. Postmates is now refusing to resolve multiple problems I have had with them as a delivery driver. Including but not limited to, not paying out or documenting payment or process for an order with 3 seperate drop offs. They are claiming I was paid 3.44$ for these deliveries, not only is this insufficient payment for three drop off locations, but there is zero documentation of payment or the deliveries. I will be reporting postmates to the BBB as well as seeking legal action for myself and many other drivers who are experiencing problems like this with postmates. DO NOT DO BUSINESS WITH THIS COMPANY. They are robbing their drivers.

Honestly the worst delivery app out there. It’s beyond me how Postmates is so bad. Not only is the UX of the app rubbish, the deliveries are too. First of all it’s nearly impossible finding places other than the ones Postmates keeps recycling on the homepage. It’s beyond stupid that promos aren’t automatically applied. Not to mention it’s impossible to write instructions to restaurants in most cases. On top of that when you click on a restaurant it automatically adds the same items to the cart. As if I’d never want to try anything different. Their filters are useless, and so if the format of the home page. And now the deliveries. They are the most infuriating part of the app. Not only do you pay for Postmates unlimited but also ridiculous fees half the time. Especially considering how bad their routing algorithm is. Within 2 weeks I had my food arrive stone cold three times. Because the app makes the drivers pick up your food and drive around completing other deliveries. On one occasion the restaurant was 0.8 miles away and the driver was driving around with my food for 40 minutes! I could’ve walked to the restaurant and back in half the time. On another occasion the driver just left my food on the ground next to the elevator of my building and just left. During a pandemic, when hygiene should be especially important. All in all probably my worst experience with any app I’ve ever used. Just use Grubhub instead.

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Postmates - Food Delivery 6.211.10002 Tips, Tricks, Cheats and Rules

What do you think of the Postmates - Food Delivery app? Can you share your complaints, experiences, or thoughts about the application with Uber Technologies, Inc. and other users?

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Postmates - Food Delivery 6.211.10002 Apps Screenshots & Images

Postmates - Food Delivery iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 12+ years and older
Current Version 6.211.10002
Play Store com.postmates.getitnow
Compatibility iOS 15.0 or later

Postmates - Food Delivery (Versiyon 6.211.10002) Install & Download

The application Postmates - Food Delivery was published in the category Food & Drink on 11 April 2012, Wednesday and was developed by Uber Technologies, Inc. [Developer ID: 368677371]. This program file size is 351.21 MB. This app has been rated by 1,970,135 users and has a rating of 4.7 out of 5. Postmates - Food Delivery - Food & Drink app posted on 08 April 2024, Monday current version is 6.211.10002 and works well on iOS 15.0 and higher versions. Google Play ID: com.postmates.getitnow. Languages supported by the app:

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Postmates - Food Delivery App Customer Service, Editor Notes:

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

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Find on this site the customer service details of Postmates - Food Delivery. Besides contact details, the page also offers a brief overview of the digital toy company.

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