Factor_ Prepared Meal Delivery App Reviews

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Scammers. Joined up and the first few weeks were great. Good food and good portions. Next few weeks smaller pieces of meet not as good quality. Decided to cancel. When I went to the app to cancel I received an email confirming it from factor. Then a few days later I noticed I was charged a full amount for another box. I was not able to get back into the account as i deactivated it to see why I was getting charged. When I reached out to customer service they said my account was still active. I explained that I received an email saying it was canceled and they gave no reasoning why this happened. I asked for a refund and to cancel. Refund was given right away but to get everything canceled took a while and I had to ask for a real confirmation email multiple times before it was sent. The women who I was specking with sent an email confirming it but it was not a legitimate one from the company it took me 2 more times asking to get a real one. Watch your bank accounts when canceling.

Great food, just a few things to help improve!. Overall this is quick and easy. It saves me a lot of time and the food is really good(I’d give food five stars, but I’ve had a few hiccups for how much money I’m spending). Only heads up or suggestion I have is careful when you select your meals because more than just your preference shows up on the list. For example I put my preference as “keto” and I assumed I would have all those options on my meal list. I did see all the keto options plus all the others, so when I made my first selection for meals for the week half of them I couldn’t eat because I noticed they were very high in carbs. I went to write an email about this problem, but there was no email listed for me to contact them. The only other thing I’d say, is the meals are very good but most are fairly high in salt, I know this probably helps them keep and with the flavor, but slightly lower salt would be preferred for myself personally. Overall I can say I appreciate how this has helped me stay on my diet, and not having the weekly meal prep is great!

Terrible unreliable app!. Charged for meals that was skipped regardless of however the app says skipped. Customer service a joke, says it was not skipped and I’m still waiting on supervisor to call on this issue within 24 hours now it’s 2 weeks! I even demonstrated with customer service over phone that the following weeks meal says skipped asked if it was skipped on their end they said no I should close app and reopen it. I did it three times before it reflected that it was NOT skipped. Ridiculous how is a customer to know that there is a discrepancy between what they see in app to know to reboot app several times. Terrible service when I noticed that my food delivery was not skipped the next morning less than 8 hours from deadline as I was trying to just go ahead a skip the following week they couldn’t help to stop the delivery- thus my food was delivered when I know I skipped it because I knew I was going out of town for 2 weeks it sat in front of my house picked over by who knows deer, raccoons, dogs, etc., Unfortunately I can’t trust this company.

Factor is the BEST! Especially for KETO!. I have tried several other meal services. I found the cheapest meal prep kit times to be a lie. I have worked as a line cook. Worse yet, sometimes excluded an ingredient. (Not often.) But potatoes and carrots are so cheap that it explains why the cost is so low. I tried Cook Unity as a heat and eat meal and their flavors just fell disappointingly flat. Their portions were a tad bit larger but who wants to pay for lack luster meals?! Some people may think the carb count of Factor meals aren’t as low carb as they would like. Honestly, I was one of those. BUT, I would rather have one absolutely delicious gourmet meal a day and eat bone broth, salads and all the no carb things we’re supposed to do to make this work with my macros. It’s worth it! My buff gym rat husband is so into eating healthy, especially salmon, it’s reduced our grocery bill substantially! He also eats other healthy foods that suit his regimen and lifestyle. Best part for me, is I don’t have to cook separate meals and meal prep so much. Try it! You have nothing to lose but weight! Not a paid endorsement.

Don’t do it. I’m extremely unsatisfied. Out of 9 orders, only ONE was delivered correctly with no missing items. All 8 weeks had missing items, several of them only had 1/14 meals!! That’s $160 dollars wasted!! We counted on those meals but ended up having to buy groceries that week because what was promised wasn’t delivered. So we were spending double the amount just on food because this service wasn’t reliable (at least in Houston, Tx). They did offer credit each time but if I left the meal selection on preselected, it wouldn’t use the credit, it charged my card the full amount. Then when I went to cancel, I specifically asked if I could still use the credit that’s left on my account. They said yes and went ahead with the cancellation. I still had $150 of credit that should’ve been applied to my next order but because they canceled it says I have to reactivate my account and pay more than I was paying before to use the credit. Absolutely ridiculous. I DO NOT RECOMMEND and WILL NOT BE BACK.

Don’t Do It! Save your money!. Don’t bother with factor… the customer service is absolutely horrible. The food is ok/good not great. I had multiple times where they sent me the wrong food/the food was old and most likely expired. After the “new customer deal” it comes out to about $15-$16ish per meal..that’s over $100 per week (7 meals). If you just buy the food and cook it yourself it would likely be half that price. I know I said the customer service was bad but I have to bring it up again because it was that bad. While in the phone with customer service I had asked them a question..they didn’t answer the question I asked. I asked the same question again, they refused to answer it and went around the actual question..got to the point where I had asked the SAME EXACT QUESTION 4 times and they never answered it. Like they were reading from a script. This might work for some people but if you have any issues with your order…good luck with the customer service. I gave them chance after chance.. and just wasn’t happy with it. When I did call and cancel the last box I got was just a joke. Two of the meals were opened and the chemical ice pack had busted open (the ice pack probably popped 75% of the time) the order was completely wrong. It honestly looked like they packed it with random food and shook it up because they were mad that I canceled.

Factor makes my Keto dreams come true!. Factor is making my Keto goals a success!! Before Factor I was eating the same few things over and over. The lack of satisfaction I was experiencing caused me to “cheat” more often. Truly delicious vegetables were outside of the scope of what I was managing to come up with before Factor. Now.. I eat restaurant quality meals each night! In portions that leave me feeling completely satisfied. What’s most satisfying is how absolutely delicious every item is.! How does Factor make mashed celery root so delicious?? The sauces and seasonings are amazing! For instance chicken.. brocoli.. these items are in many of Factors Keto meals. Yet they taste completely different in each meal! And all equally delicious!! Factor has been a tremendous blessing for me! Even at full price. And I’m on a strict budget. But it’s worth it for me to make this work because it’s going to cut the time to my goal weight most likely in half. And nothing is worth more than my health and wellness!

Bad first experience. This review is regarding my first experience. I got my meals last week. I signed up and decided I wouldn’t select my meals provided I wanted to get a nice mix to decide then on. I was surprised to get 3-4 of the same meals and was honestly disappointed. You would think they would provide a variety for me to experience. I called to inquire and to provide feedback. I was told that the meals received were due to the shortage of some foods. This sounded like a tailored response. I additionally told them I was not impressed with the meals I did try. I asked to cancel my upcoming order since it was again the same meals repeated 3-4 times and was told they couldn’t change it or cancel because it was past the cutoff and ingredients had been ordered. All the rep could offer was a company credit towards future meals. She obviously did not hear me out and again sounded rehearsed and tailored. Not impressed with the food or the service. They need to change things.

Why did we wait?! Postpartum savior!. We were struggling with healthy meals (or any meal that wasn’t from a drive through) after having baby no. 3 with two other kiddos at home, one being 1.5! We. Were. Exhausted. No, we don’t have a “village” to stuff our freezer full of casseroles. My husband suggest a “meal subscription” (we’d done h***o f**sh in years past) but we knew prep, cooking and cleanup were issues in our current situation. We found Factor and were skeptical at first, especially being a bit on the hire price range side. But, out of desperation we ordered our first box. I ordered 14 meals, a chocolate and vanilla smoothie trial pack and some juices. Not only do we NOT have to prep, cook and clean, but the food is (surprisingly) extremely tasty! We may prefer real pasta to zoodles, but it’s easy to swap some simple sides we’re less favorable to! We’re going on week 4, and so thankful Factor relieved a major DAILY stressor (and our arteries!) in an already stressful season for us. If you’re looking for a way to avoid the drive through, improve your eating habits, or just find some relief in the daily battle of mealtime, I would highly recommend giving Factor a shot!

Saved the Day. My husband broke his leg. As our main family chef life looked grim until I found Factor. The meals are wonderful with large portions. My husband is much better, but we are going to keep using this service. Love how you can change the number of meals per week since we have a college student who visits during the holidays and between semesters. We find Factor to be a cheaper option than eating out or using DoorDash, plus you receive “real” food. The only suggestion I have is to add more meals to choose from or to allow participants to select from all meal choices each week. The meals are heavy on the side of chicken, but even before using this program we ate a great deal of chicken so this isn’t a great concern for us. I highly recommend this food delivery service.

App said meals were delivered when they most certainly were not.. I ordered my first box via the app and waited for the entire day it was supposed to be delivered. It never came but the very next day, the app said it was delivered. I called the company and they said whatever third party that does their deliveries marked it as delivered. I received no calls, no texts, no knock at the door, not even a sticker note that some companies leave. Nothing. No indication whatsoever that my food was delivered. They apologized and gave me credit toward my next box… for the next week… because apparently they can’t just send another one. Extremely inconvenient but ok… Next week rolls around and LITERALLY THE SAME THING HAPPENS. So I cancelled my service and asked for a refund and they were initially only going to give me back money for shipping and I had to argue for about thirty minutes to get the original 78$ I paid back. I wish I could be writing a review about the food, or that the app is fairly easy to use or navigate. But the whole point is receiving the food, which I never did. So I don’t mean to bash the chefs (if there even are any at all, since I will never know having not received any food) or anybody else connected to the production of the food. The premise for the company is really cool but unfortunately whatever third party they use to make the deliveries is absolute trash and they need to change to a more reliable service.

First time user. I have to say you see ads for all kinds of meal delivery services out there. I decided to try factor by what I read in feedback and their description of how it works. I have to say hands down the best darn meals I have ever had. I cannot get food that tastes better in any restaurant around here. If I removed the food and put it on a fancy plate and served it to guests at a restaurant it would be the best restaurant in town hands down. Thank you so much for not only meeting my expectations but for blowing them out of the water. I get the high protein meals and was not expecting the food to be so so good. I don’t have to buy groceries again or cook because this is atleast ten dollars cheaper per meal than going to any restaurant and is cheaper than a meal at all the fast food joints. Awesome thanks again you definitely have my business for good.

Lots of issues, definitely not worth it. I stuck it out with factor for a few months. My main issue with them is that if the delivery driver failed to deliver the food (which happened multiple times) then you miss out that week and they put a credit on your account toward a future box, which is already inconvenient but there’s also a catch to how the credit is applied. You can’t use the credit toward any box which is discounted, so if you’re on your first half dozen boxes with the 20% off or whatever discount you have, it has to run out until you can use the credit. So I had to keep giving them money as if I didn’t already pay for boxes I never received. They try to do everything they can to rope you in for as long as possible. I just canceled the service and they didn’t even guarantee that I’m going to get the amount I have in credit refunded back to me. The food is decent but the portions are small and the business structure is practically a scam

Impressed. I didn’t have very high expectations so I was super surprised by the flavor packed microwave meals! They were ready to eat in Minutes. Super easy no prep time or major clean up! We have subscribed to a weekly meal delivery service for two years and for a few dollars cheaper it took an hour before we could sit to eat. It is also a great service and helped me learn to cook and try new dishes as well as quality time in the kitchen when hubby and I would cook together but this has been a crazy few weeks and a lot of our meals have gone to waste because we had no time to cook it were to tired so these meals were the perfect solution at about what we would spend for fast food (we spent $30 for the two of us at Taco Bell just last night with no drinks! We don’t get a lot either maybe a couple tacos and a burrito each and quesadilla to share). These micro wave meals out a HUGE smile on my husbands face, our taste buds were dancing and we had happy bellies after!

Please help people eat healthy meal!. I am shocked by the saturated fat and cholesterol content of the meal I received. I tried mighty meal, redefine, cook unity, and other services. None of these services put cream cheese, butter, creams creams so liberally as to achieve the high saturated fat content as Factor. I would say the average Factor meal has about 2 times fat content of unity cook or mighty meal. Also, as I look through the menu, there simply is not enough healthy menu without this toxic chemicals that claimed people’s lives by early heart disease. Keto is an ancient way of losing weight. People who practiced Keto died of heart disease, as did the doctor who promoted it. Hire me as a nutritionist, and I will substitute all your cream cheese, cheese, sour cream with something healthier. Please fix this. There are many more healthy ingredients on earth such as legumes, tofu, fiber rich vegetables, fragrant fruits. They are not even more expensive. The public is not that dumb. You can only deceive people for a short amount of time. They want healthy food not offered at restaurants— not food worse than the restaurant food and street food. Not even most urban restaurant cooks will attempt to slide in cream cheese to kill their customers nowadays. Their customers will ran out of their restaurants. Please cook as you would for your own family.

Not happy with it. Reasons I’m not happy: 1) I want meals heavy in protein (bc I eat a lot and get hungry super fast with meals that have little to no protein) but unfortunately, their “protein rich” meals also are their “keto” options. I don’t do keto: I happily eat carbs so That means it’ll make me more unhealthy to eat such fat heavy meals. 2) their portions don’t fill me up. I usually have to eat two portions. 3) bc of #2 it’s not cost effective for me 4) so much packaging for little food. The box is huge and the box doesn’t even get full. The ice pack they include is really hard and messy to recycle properly. 5) the options available besides the protein problem also don’t have a non-spicy option, so when I finally find a meal that works, it’s labeled as spicy and then Im afraid I won’t be able to eat it. 6)the app is hard to manage. It took me forever to figure out how to select meals correctly and it took me weeks to figure out how to change my meal plan. It’s really hard to figure things out compared to HelloFresh (their sister company). So overall I’m not happy and will explore other options.

Great food bad business practices. I’ve been a customer for a long time now. The food is ok and it is pretty cheap. Here is my problem. My credit card was stolen and as banks do they only give you a provisional amount back until the stolen charges are verified. I started on a Thursday (they run your card at 11:59 midnight on Wednesdays). I wrote them Thursday and Saturday and Monday with no response. I waited and received a provisional credit on Wednesday. On Thursday morning I look and they ran my card again for the following week. When I wrote them again on Thursday they magically respond and say that they are sorry that I’m leaving and that they cancelled the subscription. But as far as the money that they took out, it was too late nothing could be done about it. That was an incredibly calculated way to take my money. Wait until after it’s charged and then respond. Additionally you can’t cancel from the app and so you are forced to email them. So when you decide to quit make sure you respond at least two weeks in advance. They have now lost someone who orders weekly annually over $120 charge. Considering the cost it took to get me as a customer (advertising) it seems like bad business model to email people only after they take your money. They must not consider simple ways to avoid attrition.

Picky Husband Loving Factor Meals. My husband has never been the type of person who lives to eat. He eats almost nothing all day while at work and has very few dinner meals that are his favorites. Ever since we started ordering Factor meals, he has started eating a much wider variety of food. There has not been any meal he didn’t like and because the dish is on the smaller size, they are perfect for him. He eats every part of the meal, even whatever is on the side despite not usually liking that side. The variety each week is perfect for us and it ends up being worth the cost since there is virtually no waste. I originally ordered our first factor box just to try them out but now we are on our sixth or seventh box and will continue to order indefinitely. The quality of the food is very high and everything we have tried up to this point has been delicious. Definitely recommend trying them!!

Loyal customer. To preface I have over 60 boxes from Factor. Using the service for over a year I feel like a relatively loyal customer. Additionally my wife and her friends have used a few of the codes they have sent me. 50% of their meals are decent. I have used a combination of keto and vegetarian meals throughout the years. The high protein content is great for dieters and fitness enthusiasts alike. The other half are somewhat repulsive. I have repeatedly asked them not to be defaulted into my box - however if you are late to choose the meals (which I often am - busy lifestyle hence why I use the service to begin with) these gross meals will show up at your doorstep the following week. I often give these meals away. Although that is mostly my fault - my main gripe with the company is the customer service. Their policy is what I like to call “could, but won’t help”. I deactivated my account slightly after the cutoff for the next meal order placement (6 days before delivery) and requested my box for the following week be cancelled. ($108 worth of food) the “Agent” said I “barely” cancelled and there was nothing he could do. Being that I used the service so long I expected a little more TLC - even if that just meant there was still nothing he could do… I have worked in customer service myself for years so I feel the need to share this side of things. I will not be returning to the service.

Shipping Issue. There was an issue with my first order which delayed shipping. On the day after it was to arrive I checked the tracking and it was still in Illinois. It had at this point been in shipping for over 24 hours and by the time it got to be would be over 48 hours. I called to ask if they would be sending a fresh box and was told my box would be “fine” because they pack it so it can stay cold for unexpected shipping issues. I said I’m sorry I don’t trust that it’s Summer where we have had multiple 94* or higher temp days and the box is still multiple states away…. I’m not eating that food when it gets here. They tried to argue and tell me it would be fine but I really question a business that would let customers eat food that has been in transit for over 48 hours in summer heat with ice packs only to keep it cool and safe. Really disappointed I was looking forward to this service. I did get a full refund but the fact that they find it acceptable to let customers consume food that has been in shipping for that long raises a lot of other questions.

Healthy, easy, and it tastes really good. I started a Factor subscription because I wasn’t eating very well, I was eating a lot of fast food and just restaurants in general most days and not always getting enough food. I switched to Factor, and so far the only problem I have with it is that they seem to be primarily focused on losing weight, so it’s not a ton of food. I still find it filling but I do find myself getting hungry sooner than usual with regular meals. Additionally, they don’t really season the food very much but it still tastes very good after I season it myself. Overall, the food looks disappointing in the container, looks great when it’s done and tastes even better. It arrives on my doorstep on Tuesday morning every week and I look forward to eating them.

Great meals/Frustrating app. Although the meals are terrific (5 stars for the meals), I find using the app very frustrating. Each week I first have to individually delete each preselected meal. It would be much easier if there was a button to remove all preselected meals so I can then start scrolling through to see which meals I want. The most frustrating part of the app is, while selecting my meals, if I scroll too far back to the top of the list it wipes out all my meal selections and reverts back to the preselected meals I deleted. The SAVE button is grayed out until I select all 6 meals in my plan, so I can’t save my selections as I go. There are some weeks where I have to go through this process three or more times before I can save my meals. I’ve learned to just not scroll to the top to see if the 1st or 2nd meal in the menu is worth considering. Please fix this. The list should not reset just because I scrolled up to the top of the list!

Great Food; Awful App with Lackluster Features. The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it. Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better. I’ll be writing down which meals I like in the mean time if I choose to stick with them.

Pleasantly surprised. I’ve tried most of the food delivery companies. The Blue Apron type ones didn’t work because it cost the same as takeout, and I still had to cook and clean! Plus it wasn’t single person friendly. Freshly was ok. It was better tasting than frozen tv dinner, but it still wouldn’t pass as restaurant food. The selection got stale quick and with only one or two new ones coming once in a blue moon. I put off Factor for so long and glad I tried it after receiving a good coupon in the mail. It tastes amazing and could pass as a restaurant meal. It’s healthy, yet tastes amazing. The packaging isn’t overdone. 2 minutes beat and eat. No cleanup. Time will tell If I like it long term. I’ll have to see have customer service is if a problem arises like a missing or late delivery. But I’m impressed so far.

I love them!!!!. Life changing fresh, delicious, no hot sauce needed, Great customer service, and i love that they offer vegan options!!! Vegan protein shakes and juices!!! Also this is a great way to stay in a calorie deficit. Kept me full , I work a 9-5 and today I ate nothing and I got home and was so excited to eat the vegan chili and I actually got full after not eating all day it was just so flavorful and had the perfect amount of spice! The cornbread was delicious only thing I didn’t like was that it broke apart in the microwave but I’ll just air fry it next time. It’s a tad bit pricey but if you think about it you’re definitely getting your moneys worth and then some. I literally only ordered for convenience and to keep track of my calories but this is life changing I’ll probably cook very rarely now it literally taste like it’s from the restaurant. Just add more low calorie/high protein vegan meals and we are locked in for life!!!!! <333 -Britt

Improved my quality of life!. First off I want to say that I am a quadriplegic pretty much 95% dependent on other people to help me with basic needs. Factor has 100% completely changed my life for the good. Before I was injured I loved to cook! Now it's unbearable to have to instruct other people how to cook my food. It forces me to have to plan easy meals for other people to throw together for me. Now all I have to do every week is sign on and pick my meals… extremely easy for my family and caregivers to prepare my meals now. The food is spectacular! I love the variety of options and changing menus every week. Thank you so much factor, you have improved my quality of lifeyou have improved my quality of lifenot even joking you have seriously improve my quality of life

A mostly satisfied customer. Overall I think Factor does a great job with preparing tasty meals tailored for a variety of palates and diets. However, don’t just go with the preselected options each week, I find myself much more satisfied when customizing each week’s deliveries. I typically order from both the Keto and Vegetarian menus (I know, odd contradiction but it works for me). My favorites are their Mexican and Indian meals. I’m much less impressed with the Italian pasta dishes, so I now just avoid those. I can boil macaroni at home, don’t need to overpay for that, especially when it’s just average at best. But hey, everyone is different and cavatappi with marinara may be your favorite, so don’t let me dissuade you. I love the convenience, dinner is literally ready in two minutes. You can usually find a good discount offer for your first box so give it a try, there’s nothing to lose and you can cancel anytime.

Completely Business Minded. Signed up for a week and kept a week hold. Traveling out of country called them to the cancel the subscription on Friday customer service says we can’t cancel the following Monday delivery even after telling them that food will be wasted. By default food was selected with random items which my friends doesn’t eat. Customer service says read the terms and conditions which they never put while publishing the add instead they put it in small words that food needs to be ordered before Wednesday. My request was as I kept my delivery on hold for one week you should have notified via text or app notification instead default items were selected. Their food might be good but not many options for customers and trying to charge everyone signed up without proper notifications. Disappointed that this is also similar all other apps who just want to earn money even if the food is wasted or customer doesn’t eat those default items.

So tasty and delicious ❤️❤️them. I work at demanding job, I don’t have time to eat healthy I always get fast food, which is a bad bad thing, and I always feel bad and sluggish. After a hard day work ,so tired of my job being so overwhelming, and I feel so bad end of the day shouting off at work then I come home ,eat one of your meals that I don’t have to cook .just put it in the microwave. That’s genius ! and it taste so good it’s like ,that someone’s telling me that you are only human enjoy this wonderful meal I prepare for you. You deserve an award. The meals are wonderful , and I lost 7 to 8 in three weeks, i’m going to the gym, I have a lot of energy , usually didn’t have. just wanna say thank God ,I subscribed to y’all, you made my life better, now I wish I like my job better. lol, thank you factor . ❤️❤️❤️🥰

Good meals, often late, often short and a bad app. I want Factor to work, but their app crashes, and is misleading. It will show an order as delivered when it is not delivered (and the additional detail indicates it is not delivered.) I’ve had 1 good week with Factor out of 5 weeks. At least two boxes have been delayed by a day or two. And many of the boxes have been short meals. Today, I got the box that was supposed to arrive 2 days ago, and it only had 6 of the anticipated 10 meals. Each week I’ve had to call customer care and never had a good experience. One day, I was hung up on 5 different times (even by one representative who told me he was just putting me on mute to minimize the risk of the call being disconnected.) I want the service to work, but I may want it to work more than those providing the service. Any service that fails 4 out of 5 times is a failing service. The misleading app should be enhanced but really the service needs to be overhauled. I understand supply chain issues, but if I have to preselect my meals a week in advance, surely you can let me have preferences on file so that if you’re short a meal, you can replace it with someone else. Simply not sending the meals and waiting for me to notice and call isn’t a service, that’s a frustration. Fix the app, let me select meals, and create acceptable backups (or just give me an additional meal of the ones preselected.)

October 13, 2022. My first box from factor arrived two days ago and I eat my first meal last night. All I can say is wow.! I had this surgery “ Lipectomy Abdomen Infra umbilical panniculectomy ‘, and I bought a blender and my husband bought a few vegetables and I eat some of his meals and I knew that I was barely eating and when I did eat if you got a pizza or whatever and I thought I got to gold. Metal. No.. in order recover from the surgery you have to eat, healing foods. And I know I was barely eating where I was in the wrong things most of the time.. so I found factor with the most AMAZING ingredients that would heal my body. All I can say is wow. Again.. and congratulations factor you are going to rule this industry with this food. And you’re awesome customer service and your great. And to all of you out there, I highly recommend this. Even if you’re on a diet and you need lower calories if that’s your need.. the only thing I’m gonna do is I’m gonna call the company and ask if I can order asparagus. Because I haven’t seen that on the menu yet.. but I will keep you all posted, but as for now they get five after five.

WOW!! I AM BLOWN AWAY WITH FACTOR!!. I must first preface this review by saying I am a very picky with any sort of food let alone “pre-made” meals, but I have to say the meals that you get when you order factor are absolutely delicious! I mean they have blown me away, I didn’t think it was possible to get pre-made meals delivered to my house that were this good! My fiancé ordered the first box and I kind of turned my nose up at the idea of pre-made meals because on my head I was thinking it was going to be glorified TV dinners from when I was a kid. Oh how I was mistaken!!! From the first meal we heated up we’ve been hooked! I look forward to picking our next 10 meals to be delivered because the food is always fresh and prepared to perfection! The sauces and spices used to prepare these meals are obviously made with quality ingredients! I cannot say enough good things about FACTOR! If your not sure if you should try it I can put your mind at ease and say the meals are amazing and the convenience of just piping a meal in the microwave or the air fryer and in 3 mins you have a spectacular meal is second to none!! So wait no more just order your first box and I assure you, you’ll be ecstatic when you heat up your first meal!!!!

Great food but way too many problems. I stuck it out with Factor for quite a few boxes. I really really liked most of the meals I ordered. Their food is amazing and it’s very easy and convenient. I work a lot and I really don’t have a lot of free time and I don’t want to spend it cooking. Almost every box I’ve had has had an issue, either with payment, which I’ve checked with my bank multiple times, and it’s gone through fine the other 70% of the time with Factor. I never get notified by factor when there’s an issue with anything including payment, even though they say they do. And then my box gets skipped for the week with no way of sending another one. They’ve also packed my order with missing meals or missing add ons. Their third party delivery service has left the box at a neighboring house, been late, and not been able to deliver altogether before. It’s just really frustrating when I rely on this company for my food for the week and I have to make other plans or short notice. I’d love to keep the service because I love the food, but it’s really too much of a headache to be worthwhile. Customer Service is always polite but they can’t resend my box or do anything to actually help me, so that’s frustrating too.

Good but needs improvement. I used to use Freshly for 2-3 years then moved to Factor. Factor has some very good meals but I have many issues with the app. First, the dietary restrictions/preferences are limited, for example, you don’t have the option to chose Kosher food or exclude food containing certain ingredient from the search. Second, the app automatically chooses random meals which is annoying. At least, the app should pick meals you have chosen before not random stuff. Third, I like that they change their meals every week but this is also bad because some weeks I barely find meals I like because of my dietary restrictions. Most meals contain sone form of alcohol and I am allergic to it. This automatically excludes 90% of the meals. Allowing users to make special requests would be a good thing to add. Finally, add the list of all ingredients similar to the website; the app only tells you main ingredients without breaking down each ingredient.

Convenient, but VERY unhealthy. I feel so much better since I stopped getting deliveries from Factor. Not only is it VERY expensive for what you get (half a chicken breast, one piece of broccoli, small scoop of potatoes for $10), but the saturated fat is out of control! Well over 100% of your daily allowance for some of the meals. People doing keto might think that’s a good thing, but you need unsaturated fat, not saturated fat, unless your goal is to have a heart attack or stroke at a young age. At first I really enjoyed my Factor deliveries, but the excessive waste from the shipping materials, which aren’t all recyclable, started to bother me, plus the expense, and a lot of the meals are just ok. Not to mention you have to be sure to choose your menu every week or they’ll send you stuff you don’t want, with really no way to tell them specific preferences (I hate mushrooms and a lot of the menu has mushrooms). The convenience is nice, but there are cheaper options that are much healthier.

First Food Subscription Purchase. As a full time working wife, I have been wanting to try a food subscription box to help me save precious time after a long day of work. We live a Ketogenic lifestyle and I’ve seen ads and heard really good reviews on Factor. I am non comital so the flexibility of the subscription box made me feel comfortable. Was impressed with the menu options and actually had hard time deciding as I only wanted 6. Received my first box today and tried our first meal Red Wine Coke Ground Beef with garlic butter green beans. Wow. Both my husband and I were thoroughly impressed with quality and flavor of food. Best of all it was carb friendly and took less then ten minutes for a well rounded perfectly portioned dinner! I looked ahead at next weeks menu and too many good options so bumped my order to 8 meals! I typically wouldn’t speak too soon and leave review but am just that impressed with the quality, service, menu options, flavor and convenience of time savings back to my life! Thank you Factor!

A business without caring about customer service won’t last. While the food is really good. The delivery is unreliable. This is unfortunate as someone who ordered all meals to be delivered since going on keto. When my delivery wasn’t made I had to call about it. I was told factor shipped it and Veho told me isn’t wasn’t shipped. Finally finding out it would be a day late all I received was an “I’m sorry”. Sorry doesn’t cover the fact that I had to go get food last minute, the cost, or the fact that two of the meals would end up wasted. There was also never a notification that my shipment wouldn’t come on the day scheduled to give me a heads up. When I spoke with them saying this all I got was “I’m sorry” I said if they were not reliable then I wanted to cancel my subscription. They did nothing to make the inconvenience right. Seeing many others having the same issues in the reviews I can’t imagine them being in business long. There are other options out there.

Food is great with distribution problems. So I will start with the good. The food is really good and the ease of making a great dinner is perfect. Two minutes and you have a well balanced delicious meal. Now for the down side. After being offered a special deal, I ordered. Two of the meals were free. Long story short, my delivery was missing two meals. And of those that did arrive two of the meals were wrong. I called. They did apologize and say they were short that week. I received an ok credit even though I would have just preferred they get it correct. They assured me it wouldn’t happen again the next week. Well the next week it did. They shorted me two meals again. I was disappointed. Of course I called. This time the credit they offered was much smaller and I had to argue to get them process a refund instead of a credit towards future meals. So they offer a great deal but don’t follow through. And it is not fun calling to hassle with getting a refund. They need better distribution management and then I would definitely recommend.

Good-but pricing scale needs adjustment!. A lot of coworkers & I use Factor. I like its convenience as both someone who works full time & is in school & cares for their health, as I don’t have a lot of time to meal prep and if I don’t, I won’t eat. I also like the options to switch it up so you don’t get the same thing every week, though I feel the choices in the vegan/vegetarian category can & should be expanded. My only real complaint would be the cost breakdown. I understand the (sort of high) pricing of 62 & change for 4 meals a week, when you take into account fresh ingredients, paying the employees, etc. But then on top of that to charge $11 for shipping….brings my grand total to about $18/meal for only 4 meals. This just isn’t affordable to someone in my position. Currently am paused/skipping weeks with Factor to offset the cost, but if it’s within your price range, factor is a great choice.

Chef and Restaurant Quality Food!. I am a foodie so my expectations are super high and I can not believe how delicious each and every meal is, even the breakfast! Each meal makes me feel like I am at a restaurant…..a nice restaurant of quality! Factor hit all the right points from delivery, taste, quality, freshness, etc. I only received my 2nd box (first box was 8 or 10 meals and 2nd box is 6 meals with 1 breakfast - sausage, egg and peppers Keto meal) and I could not wait any longer to recommend this service to my friends and family as well as write a favorable review. I am a very picky eater and only like tasty food, so if you’re like me, you will be thoroughly surprised and happy with any of their meal choices, guaranteed. Oh, I did not like the Keto Chocolate Chip cookies (I didn’t expect to because I’d rather have a “regular” cookie). Lastly, I chose the Chef Choice e-mails for the 1st box and the Keto meals for the 2nd box and both boxes were amazing.

Horrible policies.. I skipped the meal for October 24th. When I skip meals I do it once a month and I skip all of them. This week on Monday I got a notification that I have an upcoming order. I went to check and the meal for October 24th was already greyed out and didn’t allow me to skip it. I figured this was because I had skipped it last month so I moved on to skipping the rest. I’ve been having a really tight budget recently so this isn’t something I can currently afford. Today is Wednesday. I was charged $70 for the October 24th delivery. I called customer service and asked to cancel the order and get a refund. They said it was out of their hands at this point. I asked to speak to someone who can get me the refund bc I need that money for the next 2 weeks. They said it was an error on my end since I had not received the cancellation email. However I don’t know how that’s an error on my end since I don’t send the emails and it didn’t allow me to cancel the order on Monday. They told me that they’d give me a $30 credit. I told them that literally means nothing because I’m just going to delete my account after this. They said that’s all they could do. Considering 1 meal is at least $15 and it takes a week to get here, that’s not going to be helpful at all. They said “at least it’s better than nothing”. What’s better than nothing is a refund and cancelling my order when your app didn’t give me the option to cancel.

Helped me lose weight. I started factor meals in February of 2022 to just see if they were any good. I wasn’t planning on losing weight and was actually disappointed in the meals due to how they looked and the cost. Then I tried one and was astonished how good it was. I thought it would have been like a TV dinner but it was really good food and strangely filling. I did their meals for two months until the discounts ran out. I lost 10 points with their meals filling in 5-7 of my lunches at work and dinners at home. My doctor also just noted I had high cholesterol so I was trying to make some lifestyle changes but wasn’t expecting to lose weight as it has always been a struggle. I would still order them but the cost is too high for my food budget. However it started my weight loss motivation and I am down another 7 pounds since I quit factor. The high protein meals are really good for full schedules. They are so much healthier than fast food meals for my lunches at work. I have consistent night meetings and hate cooking. These were perfect for my lifestyle. I hope they continue to stay in business and help others in the same boat as I was.

Food vs experience. Food is tasty but the app has far to go in terms of overall experience. If you click around while deciding you lose your choices. It does not allow the ability to designate which meals go to which family member. They also don’t allow for a checkbox to indicate which items you may be allergic to or wish to avoid to pare down the menus. I am allergic to preservatives. I have to start by reading the full description of each meal including ingredients before selecting. I’m glad that they include it but it is labor some. There are a slew of additional experience upgrades that would increase the chances that this service not only survives but thrives. Hopefully they are agile and can course correct quickly. I am an independent reviewer. I’ve tried a litany of these services on and off for over a decade. They offer a nice product. If they close the gap on the experience side they could have a long and successful future.

Disappointing Experience and Poor Customer Service. My recent interaction with Factor 75's customer service left me utterly disappointed. After finding a hair in one of their premade meals, I reached out seeking a reasonable refund or replacement. However, the response I received was far from satisfactory. Despite providing evidence of the issue, I was offered a measly $16 refund, which felt like a slap in the face considering the inconvenience and disgust caused by the hair in my meal. Not only was the quality of the product compromised, but the lack of empathy and consideration from the customer service agent further tarnished my experience with Factor 75. As a loyal customer who has spent considerable money on their 28 meals a week, I expected better treatment and accountability. I urge potential customers to think twice before investing in Factor 75's services. While the concept of premade meals is convenient as well as delicious, the company's disregard for quality control and customer satisfaction is glaringly evident.(Mind you this is my first shipment and the second box arrives today) Until they prioritize both the quality of their products and the well-being of their customers, I cannot in good conscience recommend Factor 75.

Not too happy.. Had no idea that all this was auto pay. And direct selection by factor. The meals that were chosen I do not like it was explicit when I first signed up. I’ve never eaten tofu in my life I’m 65 years old. I’m a meat and potatoes guy and there’s not one entrée on here that resembles that. Right now I’m not happy with this at all. my first daughter came on Saturday and it seemed OK at the time. They were quite a few dinners because of the 50% off that I got. But then my credit card was billed again today two days later. I don’t have the room to put those new dinners so I’m gonna have to refuse them. Not to mention the fact that I don’t like those either, so why don’t you just cancel my subscription it’ll be easier that way. Tacos every once in a while and some chili but I’m not a Southwest man kind of person and that was never what I signed up for. I will contact you sometime in the morning to make sure everything is canceled. Thank you.

Yummy and not excessively pricey. I’ve recently returned to work after a 7 month absence after an injury. I work 2nd shift and fitting in prepping meals for the week was always problematic; even more so now with still limited mobility, plus doing everything else necessary to get ready for work every day. A friend recommended your program and I was worried but willing to try it, even if just for a few weeks while I settled and my physical abilities continued to improve. I have not had a bad meal yet. And some meals are over the top good. And as a diabetic, I appreciate the keto options. I would and have recommended Factor 45 to others. (But really anyone in the lunchroom at work who smells my heated dinners can smell for themselves how good your meals are. Thank you.

This Neurodivergent Girl Loves Factor!. The best part of every Monday is unpacking my Factor box and seeing all the yummy food! I’m autistic, and it’s been difficult for me to eat healthy on my own. Between the food aversions, decision anxiety, and trouble cooking due to executive dysfunction, I have my work cut out for me. I had no idea how much stress I was under when it comes to feeding myself until that stress was GONE! Now when I go to the grocery store I only have to buy snacks and other small things. No more roaming the store for hours biting my nails trying to figure out what to buy, how to put things together, and how long my haul will last me. I can now concentrate my energy elsewhere knowing that meal time is nothing to worry about, and that I’m putting good things into my body!

Excellent Quality $$ Saver. I don’t know about all of you but I am very finicky when it comes to food. I wasn’t always like this but I had weight loss surgery and it changed the game when it comes to food and they way I eat. I have wasted so much $$ buying and cooking foods just for them to sit and go to waste because I couldn’t eat it. Factor has a great menu that changes as you proceed through the weeks, their meal portions are really good. The quality omg!!! The quality of the meat is excellent the Filet mignon is one of favorites. The size of the shrimp are of good size and are great quality as well. The meals are put together and paired with some really good sides everything taste so fresh. The fish doesn’t over cook when you pop it in the microwave to reheat. ( I was skeptical about that) I’m really glad that I was introduced to Factor Meals from a friend) makes my day that much easier and my wallet is super thankful. Say goodbye to rotten food in your refrigerator and wasted money at the grocery store!!

Best I Ever Had. I stumbled into using Factor on accident. I signed up for meals before I realized how much it cost. I cancelled my subscription, but didn’t realize that I had to cancel the box, too. I called to see if they could cancel the box, but I was denied… now I understand why. I’ve used Hello Fresh, Blue Apron, and Green Chef before. I’ve tried Daily Harvest. I even went vegan once and used Purple Carrot. Factor beats out all of them combined! Is it a little on the pricey side? Yep. Is it worth it? YEP. I don’t have to think about groceries. I don’t have to shop for groceries. And I don’t have to spend hours meal prepping. That being said, I don’t eat very much and I only prepare for 1, not a family. So, I’m able to stretch out the meals a little more than a week by splitting them in half and freezing them. The meals are prepared fresh (which is why they couldn’t just cancel that order for me) and SOOOOOO good. Better than I could ever prepare a meal, to be honest. The meat doesn’t get tough and chewy or dry out when reheating. I love how many options there are each week and how they categorize each meal (i.e., keto/calorie smart). They also often add new meals into the rotation, so you’re not forced to eat the same things every few weeks (unless you want to). I’m so happy with Factor!

Awesome product, terrible customer service.. I’m about to begin my 9th week ordering these meals. I’ve enjoyed the service, you get high quality Whole Foods, they provide good and convenient nutrition. I opened my breakfast meal this morning and found that the packaging was damaged and the food wasn’t sealed. I thought to myself “no problem, I’ll have to cook an extra meal this week, but that’s ok, I should contact customer support to get this one meal refunded. The customer service button in app opens a webpage their generic website without my credentials. On the third try I found the right combination of account name and password, and opened the customer service. After navigating an automated self help tree they said they would put me in touch with a live agent and that “if you navigate away from this page or if your phone locks the conversation will end”. Well, I sat around trying to go about my business while tapping my phone screen once every 29 seconds so I don’t get disconnected and failed around the 10 min mark. customer service is purposely designed to discourage customers. I’d really appreciate being made whole, I can’t imagine it will happen. I can’t recommend this product when the factor meals aren’t always perfect and their customer service is essentially a dragon in a castle defended by a moat.

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Super easy to use. Very easy to switch meals or adjust my delivery schedule.

Delicious!. This was even better than I expected. Very filling, well balanced spices and extremely convenient.

So far so good.. I did one of those meal prep kit guys for a while, and they were good…but I just didn’t have the time every day after work, not to mention the energy to make a 30+ minute meal. Factor meals have the same great flavours I was working on for half an hour before, but now…it’s already made for me. All I have to do is warm It up in the oven or microwave. It’s not dry or cheap tasting like microwave meals from the freezer isle can be. It tastes like a chef made it just for me! Worth a try in my opinion. Works great for my lifestyle right now.

Green beans. Green beans are tough and chewy

Delicious smart food. Unbelievably delicious and the app is super user friendly.

Same selections every week. Every week I’m noticing the selections are the same. And it sucks that you can’t order your favourite meals that aren’t on the list for the following weeks. These dishes seem like there all for people trying to lose weight. And not designed and made for athletes that want to gain more muscle weight. I’m not sure I’ll continue ordering from Factor as I’ve really been disappointed with the selection they had for the past few weeks, and for the oncoming weeks! Factor, step it up and start adding more meals that are higher calorie count, and being able to order our favourite meals from past weeks should be an option, or I’m sorry but I’ll have to take my business elsewhere!

Horrendous customer support and 0 Care. I'll start off by saying the food is really good, fresh and very delicious. Now comes the part which makes all of that not matter. I had my first delivery which was as expected, you have to pick your meals for the next delivery by a certain time no problem. I recieved a email at 4:00am stating that my payment didn't go through for the next delivery. Not sure why as the available credit was there, no issue I'll update it. They gave me until 10:00AM THE SAME MORNING to update my payment or else the entire week's worth of meals would be cancelled. I saw the email at 11 AM and tried to update the payment with no success in renewing my order. Spoke to customer service who is a completely 3rd party contracted support team who barely spoke english and told me since it passed the deadline there is NOTHING they can do and I won't get my meals for the week. After some convincing she said she will have a supervisor call me. NEVER HAPPENED. I dug further and spoke to Factor on Facebook who first advised they will escalate it to their team who is able to update orders after the deadline. Fantastic! Or so I thought.. at the end of the convo apparently that's only for future orders. At the end of the day, if you get an email at 4AM for a payment issue that is no fault of your own, you are expected to open it, investigate it, and have it resolved within 5 hours, which only about 2 of those are waking hours, otherwise you will have no meals for the whole week and you can go *beep* yourself. Never was I even offered a call back from a supervisor let alone a discount or an acception for being 30 minutes late on a 5 hour notice email sent at 4 IN THE MORNING! Honestly the food is great and I had really high hopes and the expectation to be with Factor for a very long time, but unfortunately based on the circumstances involving absolutely 0 customer care, I won't be trusting them with the food handling aspect anymore, if a supervisor can't call me and all I get is a 'have a nice day' and was deceived by an 'escalation team' which I doubt exists, what makes me think that they have any sort of care about all the food handling regulations that aren't witnessed by the consumer. I have attached photos of the Facebook conversation with the deception and lack of service. Sorry Factor, I had really high hopes. Too bad customer service is worth less than a quick subscription.

Decent food but..... Decent food but craptastic customer service. They double charged me for my first order said they credited the extra charge but never did and instead tried to charge me again today.

Excellent meals. I am completely new to Factor but I could not be happier! Meals are excellent. I’m trying new things that normally I would avoid. It is so nice to read an ingredient list and be able to pronounce every word. This is a great solution for those looking to eat in a healthy way.

Langue. Dommage sais pas en français !!

Love this meals. The meals are delicious I was really surprised by the quality and flavours and perfect size

GAME CHANGER. Our family’s schedule is all over the place. factor allows us to have balanced hearty meals in a pinch and relieves my mom guilt 🤣

Great for busy lifestyles!!!. Factor is an excellent alternative for anyone seeking a convenient and time-saving meal solution. While they're gradually expanding their menu options, the value for time ratio is impressive. The efficiency and variety they offer make it a top choice for those with a busy lifestyle. 🍽️💼

Great food, no meal prep! Amazing!. I was skeptical, thought I was ordering frozen dinners! I was mistaken! The food is so flavourful, fresh, and healthy! You can customize your food choices too! I’m going to organize my third box now!

Stop advertising here if you don’t deliver here. Seriously, I’m interested in your service but making me hand a bunch of information over and then saying “oh actually we don’t deliver there yet” wastes my team and leads me to be confused why I see advertisements for your service considering that you can pick demographics.

I love Factor. Their customer service is amazing and the food comes fresh and it’s so convenient and tasty. Factor is the absolute best!

Live that nursing home life today!. Factor is for people who want bland food that is calorie controlled. Literally every meal tastes the same. I’ve been ordering it for 4 weeks and have never seen a shrimp or prawn that is prominently featured your videos. Most of the salmon meals are sold out before you even get to see them. There’s a few interesting meals like the butter chicken, but it’s -1 on the spice scale. It’s like eating chicken with a buttery sauce that apologizes to you for being too spicy. Factor has so much opportunity to be a super useful and interesting meal service but they’ve gone the vanilla route and now it’s all a little awkward. People like calories. Do a jambalaya… and make it spicy. I bet your robot board of directors won’t like this but just feed them some oil and sprockets and make food that your subscribers actually want.

Love the food, hate the app. The app is so bad. When I click to rate a dish, it reverts the stars back to zero. Also when you order a dish it should show you your previous ratings…it does not. The food and service itself are great. Loving the meals, the portions and variety are great.

Four stars. Loved my first dish! So delicious and fresh. I noticed some things are labelled keto, but have potato in it. If they had more keto options it would be a 5 star no doubt ❤️

Great tasting and convenient meals. I really love the variety of great tasting meals that are healthy and convenient. This saves me so much time, effort and money!! No more running around for groceries, no need to cook over a hot stove, my food waste has gone down to almost zero. My biggest decision at meal time is which delicious meal to have next and it’s ready to eat in 2-3 minutes which simplifies my life so much! I also love that I can easily customize a healthy food regimen to include things I typically did not eat on a weekly basis, like eating more fish, reducing red meat consumption and introducing more vegetarian dishes into the weekly mix!! This is a game changer for me! It also blew me away at how much money this saves me! Between saving on takeout food and food waste, this meal plan is easily justifiable and pays for itself!

MISSING MEALS & FAILED DELIVERIES. Tried this for 6 weeks am in a major city so it’s not hard to find me They succeeded only 1 time out of 6 deliveries and even then I found it just dumped in the mailroom of our 30 apartment building, for anyone to find, instead of walking to the door of the individual who ordered it. At least that one had all the meals. The following week was short 2 meals due to “challenges in the kitchen” And after that they never managed to deliver on the arranged day and found it too difficult to ring my buzzer even though I was waiting at home for them all day. Meals delivered the day after were at room temperature and the ice packs had melted.

Really freaking good. Really impressed, I own my own business and I’m really busy - I was spending way too much time shopping, cooking and cleaning. Not only does this save me so much time, it saves money as I’m not wasting food or buying Uber eats. Every single one of these meals is delicious. I’ve had other meal services that were “fine”. But this one is excellent. also, the juices are amazing.

Heaven sent. Don’t even no what to say other then amazing and so dam convenient and good. The app is easy to use and tracking on your delivery down to almost exact time is the best part.

Tell us what regions you operate in…. …before making us fill in a bunch of input fields? Frustrating when can’t get service in Metro Vancouver? What hope for poor Red Deer!

App broken. Can’t provide a review on the meals just yet as my first delivery comes next week but have heard good things about them. The 1-star review is for the app as it doesn’t even load. I’ve installed and uninstalled multiple times and it won’t even open. I’d like to use the app vs the website so please fix!

Factor-Butter Chicken. The butter chicken was excellent and the serving size was perfect

Omg. I loved it thank you !!

Factor Meals. Delicious meals but i wish the menus would repeat week to week that you can choose the same not from new menu every week but amazing quick and easy and very tasty and healthy!

Charged my credit card whole account was deactivated????. Downloaded the app Monday to see what meals would be available for next week, didn’t like the menu so I deactivated my account as to not get charged for food I won’t enjoy.. get charged for it anyways.

Loving these flavourful meals !. I am so thrilled with these meals ! The meals are flavourful and delicious. I can eat these with peace of mind that they are healthily balanced and dietician approved made by real chefs that care about their ingredients and the end result . I’m on week four and can honestly say I’ve enjoyed every last bite . The Factor meals fit perfectly into my busy lifestyle and best of all there’s no clean up afterwards . These meals are a win/ win/ win !

Great. great taste ..

Factor review. We are really enjoying the meals just last Sunday the meals didn’t arrive before 9pm. It was on the door step in the morning so wasn’t sure what time it came and how long it had been outside. Thanks

Not recommended at all!. I ordered once for one week and they kept sending me another order the week after. There is no unsubscribing in the app, I had to call, and when I told them I was not aware they registered me for weekly subscription, they said that was in terms and conditions!!! Who on earth reads terms and conditions? This is a subtle scam!

Update your app. Why would I put in a CC before I can see or pick the meals?!

Good but app is crashing sometimes. It’s a good app and convenient but it crashes or doesn’t load sometimes

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Yum. I was skeptical about ordering these meals. I wasn’t sure if I’d like the menus - I am super picky about food. I’m finding that a lot of the weekly choices contain chicken and there’s a few too many pork options so I’m finding a lot of hits and a few misses. I’ve had 2 weeks of meal delivery and am pleasantly surprised. The portion is on the smaller side. I’m ok with the size since I’m trying to lose weight but my husband feels he’s not getting enough food. The taste is nicely seasoned - no need to salt or pepper. The freshness of the food is also a win. Considering the money I’ve spent on fast food meals I think this is a great alternative. Each meal is around 500 calories so it’s a much healthier meal choice. Overall, will continue to order from Factor.

Terrible customer service. Meals are tasty and convenient, pretty pricey though considering the bang for your buck. I clicked “deactivate my account” on Monday (the day of the reminder email) and my order was still processed Wednesday. I immediately went into the acct to hit deactivate again and got an error. Called customer service explained the situation and tried to deactivate while on the phone with her. STILL GOT AN ERROR and when I told her this I asked her to deactivate it since I wasn’t able to. She was able to deactivate on her end (still $120 out) and when I asked how we could resolve the issue with their app not allowing me to cancel (3 times!!) being ridiculous she hung up on me. If you want to cancel your best bet would be to call customer service and have them do it if you don’t want to be charged again. Might work on browser too but the app ain’t it.

Best Ever Meal Service for Busy Families. We have tried other meal service kits…Hello Fresh and Blue Apron and as busy working mom I was frustrated by the work I had to do to unpack, wash, chop, dice, slice, separate, season, and cook meals. It was taking nearly to an hour to cook dinner for me, my husband and daughter and another hour to clean up all the bowls and pans and plates. Well I had had ENOUGH when a friend mentioned she hired a personal chef to prep weekly meals for her family. I saw Factor’s ads on social media and they looked good so I gave them a try. BEST DECISION I have made in a while. The meals are reheated in 2minutes and are delicious. Honestly the green beans are the best we have ever tasted. Even our teenaged daughter is skipping fast food and enjoying the meals at home with us. THANK YOU Factor Chefs. You guys and gals ROCK!

Surprisingly Good. I have had 11 meals now and I haven’t had one that was bad tasting, honestly most of them are rather great tasting. I didn’t expect much as I thought it would be like a tv dinner And even though you can microwave the meals, they taste fresh and you can tell they use fresh ingredients. My wife passed away last month so it’s just me now and working as much as I do plus trying to fit the gym in to my schedule doesn’t leave a lot of time for cooking. The selection of meals is nice and the portions are good and I am always full. These are perfect for me and I recommended them if you don’t have time to cook or just don’t want to.

Fitzgerald’s Factor Feedback. I have yet to try a meal I didn’t like. I chose the Keto Meals first and sampled 4 boxes of 10 meals per week. Every single meal was amazing and compared to a fine dinning or specialty Cheif meal tastebud experience. I will likely not be able to afford these meals but I would continue them if I were not on a tight budget. I do however recommend them for those who can. If your NOT a good cook, would just like a occasional break from fixing meals or you CAN afford to do this weekly I would tell you these meals ARE AN AWESOME CHOICE. They are absolutely delicious. Lol I even shared a couple of these meals with my very active, business/Mom daughter and she said “Oh My Goodness Mom these meals are like eating out in a fancy restaurant...... so seriously tasteful and loaded with flavor!” She said she may have to treat herself to ordering a box or two.

App has mini screen reader accessibility issues. Hello. I am blind and use voiceover screen reader on my iPhone 15 Pro running iOS 17.3.1. The app, in its current state, does not allow me to choose more than one serving of any particular meal. also, there is no way to navigate using headers to jump to a particular week. I have to constantly flick left to right, at least 30 times, to get to the next weeks worth of meals. also, when I am able to choose my meals, it’s difficult finding the save button on the screen. I have to constantly toggle the iOS screen recognition on or off to find the button. It would be wonderful if the developers could make improvements to accessibility. I am enjoying the meals, but the frustration of using the app often the gates the positive. Thanks for listening.

Pretty good. I’ve been using Factor for about 3-4 months now and I’m mostly pleased. You can choose portion size and number of meals per week. So far, they’ve always arrived on time, and are packed tight with layers of ice packs. You can preselect meals or else they will choose them for you as preselected. My one complaint is a lot of meals come with a side of green beans and I’m just tired of green beans at this point. They could have a variety. Some meals have sides of broccoli, or potatoes or carrots. Also, twice the asparagus were the stalks instead of tips which is not tasty. The meats are good quality overall. Overall, pleased, considering the price not too bad, I’ll stick with it for a while it’s making my life easier.

3rd Time’s The Charm!. Factor is the 3rd prepared meal service I have tried, and I will be sticking with it! The first service I tried was more expensive, it was actually local, and it everything was non-dairy. It was fine for about 2 years but I got tired of the weird non-dairy attempts at regular foods. The second was about the same in price to Factor, but had VERY little variety and the food wasn’t prepared very well. Beef was… not right. Once I ate my first Factor meal, I knew this was the one. Lots of variety, great preparations, and their steaks are great! I am super happy with Factor and it’s well worth it for the quality and money I save from not buying a ton of food each week and wasting it.

A New Standard. I have used and tried many other food delivery services. The variety and tastiness of the meals at Factor has set a new standard for me. The ease, convenience and speed of preparation and the ability to control my caloric intake are also a huge factors. I also love the breakfast options, the smoothies, the wellness shots and cold pressed juices. With Factor there is very little else I need to buy when it comes to food so my food costs are fixed and I can plan for it at a time when funds are low and good nutrition isn’t compromised. I had a few issues with the delivery service, not Factor’s fault, they outsource delivery but thankfully with Factor’s help those issues have all been resolved.

Food is amazingly delicious!. When I first received my order from the mail I opened the box and was a little disappointed at how small the meals were until I opened them up to make. I was pleasantly surprised to see there was more food than I had expected. I’m on week two of my order and ALL of my food is so fantastic. I have the keto meals and my taste buds are so happy. I had the fillet mignon. It tasted like it came off the grill. I could eat it every day. It’s mind blowing how something so good can come from a plastic microwave container. I tastes fresh not like it came out of the freezer. I would highly recommend Factor. These meals are the bomb!! 🤯

App is constantly Down. Initially the app was great but lately it’s been down and kept saying my password is incorrect and I’m not able to reset it either but the following day it works again. I remember canceling or skipping the meal plan during the week that our family will be going on vacation (this week!) but now I received the email saying that todays shipment is delayed which is weird bc I’ve already canceled this week meal. Now we are getting charged for this week and have no idea where the food is and we will be stuck with food that we didn’t even order while we are away on vacation. I tried resigning into my account again a few min ago and again, it says invalid credentials while I was able to sign into the app a few hours ago cancelling the rest of the December meal due to holidays. I’m super upset.

Terrible customer service. On my app I put in to skip a week of for the following week. On my end it showed as skipped but they sent the package anyway. When I tried to call to cancel they said there was nothing they could do even though I hadn’t even received the package yet. The employee said let me get my supervisor and then put me on hold for 5 mins and then the line cut out and when I called back again the automated voice said they were closed. No one tried to reach out again. The response they gave me was that I should have canceled the order before it got sent in and did not care to listen to the fact that on my end I did skip and it showed skip on the app. Overall, poor buggy app, customer service doesn’t care about you and hold your money hostage, they don’t refund you what so ever, and there are better quality food service places.

Foods great, packaging & delivery not so much. We had factor a year ago and canceled it because of the way they package their food. The tear off plastic film on top of the tray can be impossible to peel off. We reordered it recently hoping they fixed the problem but to our surprise, it’s even harder to peel off now! I like the food but to have to look forward to dealing with their packaging twice a day is just too much frustration for us. Also the delivery company they use is terrible. We live in LA and the drivers leave our box on the curb. Just to avoid a few steps. Packages get stolen right and left here. Factor has made it too hard for us to continue ordering from them.

First week of Factor. I’ve looked into many food prep delivery services and this one is by far the best. Other services send you ingredients and directions on how to cook the meal, but these meals are cooked for you, packaged very well, and are ready in two minutes! I meal prep my lunches, but sometimes I’m not wanting to cook dinner! That’s where I FACTOR in a meal in the microwave, and dinner is served. The meals have been gourmet at the least! Very flavorful, healthy, and so convenient! I recommend trying Factor if you wanna save time cooking dinner! It’s a life change. Eating healthy can be hard, but it’s made easy with Factor! You will not be disappointed!

Wow. As a working mama, I needed something healthful and delicious. FACTOR IS IT! Every single meal is scrumptious-so good that I’m like chowing down because it is just so tasty and I want more ! They use unique flavors in every single dish that make each meal a new surprise for the palette. Every meal taste like a home cooked meal from mom but without any mess or guilt (portion control). I’ve only tried the chefs plan for a few times and all the surprise meals are wonderful. Highly recommend. As a very busy teacher and mom, I give so much to others. I realized it was time I put my own health more at the front and also lower the stress of making my own lunch or my own dinner. Now FACTOR is so simple to grab and go for late work nights, gym nights, or working lunch hours. Highly recommend. DELICIOUS

Better than any meal I could cook. I reluctantly started ordering Factor meals bc I was getting bored w the lunches I take to work and I was in a time crunch at times, leaving little time to actually put something decent together; sometimes I would just go to work w nothing to eat. Unfortunately, I don’t have time to go somewhere for lunch either. I was shocked at how good these meals are. I haven’t had one that wasn’t great. Everyone at my office always say how good the meals smell as well, that it makes them hungry. One of the other pros is that they don’t take long to heat up, so I can quickly heat it up and eat in between clients. My husband loves them too and we’ve told several friends about them and they’ve reported they are amazing as well. Five stars.

What is supposed to be non-spicy is spicy-hot.. The food is very good. The menu is very nutritious and the variety makes me difficult to choose. However, my husband and me, due to our health condition can’t eat too spicy or hot meal. I prepared very consciously the menu of October 31, and asked the options to be non-spicy. Some of them (if not all) had black pepper, If it is in a low or moderate amount, it is okay for us, but sometimes the amount used in the recipe is so much that we can’t eat it. Hot foot is not only for the content of chiles, but the overuse of black pepper can makes it to be as hot or more as if you use chiles. For our digestive systems that is unbearable. I am really trying to set up certain menus or dishes that we could digest better. If I can’t find it soon I will have to cancel your service.

So convenient and surprisingly tasty!. I chose factor due to my dude and I having long work days with varying days and schedules. Living in a rural area and not close to a grocery store, meal prep took time to plan and prep. We tried other meal prep boxes but were often too tired to cook especially just for one of us. Also keto wasn’t always available. I love how easy it is to take a meal to work or heat one up after a long day. I was pleasantly surprised how good they are. There is always one that we both avoid til the last one thinking we won’t care for it… then wow, why did I wait! I was worried about the cost at first. But after considering the amount of fresh food I throw away after it has gone bad and the “extras” you pick up at the store that you don’t really need, it has saved me money. In addition to the fast food crap we were picking up because we didn’t want to cook when we got home. I have remained in ketosis since we began our subscription and lost 17 lbs to date (about 5 weeks). It is perfect for our life style and nutritional goals.

Best pre-prepared meals I’ve ever had!. Meals arrive fresh, not frozen. I do the keto selections and they really are good. A different menu each week. Meal consists of a high-quality protein (and may I say their chicken is always juicy, not dry) plus non-starchy vegetables and always a tasty sauce. Flavors and seasonings are bang on. If I’m very hungry sometimes I’ll make extra vegetables to go with it. I started with a regular order of 8, but I found that I didn’t finish everything by the time the next order came. It is an easy matter to go on the app and change the order size, order specific meals, skip deliveries or pause. It’s also easy to order extra meals for a specific week. Also you can order proteins and sides separately, so it’s as if you spent Sunday prepping for the week, except you didn’t. I thought I’d be tired of them after six months solid, but the meals are so interesting and tasty I feel great to carry on. Additionally, they offer a variety of add-ons; snacks, desserts and breakfasts. May I personally recommend the keto coconut truffles! Can’t speak highly enough of this great service.

I don’t recommend.. My experience with Factor was very poor unfortunately. My first box arrived two days late and was unsafe to eat due to the package no longer being cold. I was told by Factor that my second box would arrive with no additional charge since my first week payment would cover that box. I was charged for the second box a few days later. The second box never arrived. I was told by Factor the box was accidentally canceled in their system and would not be coming but the third box would arrive next week. I told them after such a poor experience through two weeks I didn’t want a third week and asked to canceled. The rep told me it was canceled but it wasn’t. Thankfully I caught that it wasn’t canceled before being charged a third time and canceled it through the website myself. I had high hopes for the service but at $200+ per week for 18 meals I expected to be able to at least eat one meal.

Iratated. Ok you guys are never going to change this but I’ll try for the forth time. You can’t tell how many choices you have remaining when your choosing your meals. I don’t think I’m alone here. After reading the ingredients of some meals I lose track of how many meals I have remaining. Before I know It I have fulfilled my order . Now I got to go back and deselect a meal to reduce my order requirement. Very frustrating and adds time for me choosing my meals. Like my complaint. I’ve been a customer for a couple of years with this tasty meals. I don’t want to go to another prepared meal food company. But if it doesn’t change i will. Like I said frustrating.

New Customer Truthful Experience. I’m a new customer, saw this advertisement online and decided to try it. When I worked overseas in Doha, Qatar I was on a Keto style meal plan with a company called Dieture. Their food was decent, price was on the high side. I wanted to find something along those lines and decided to try Factor75. Food was delivered on time and I have had (2) of the (10) meals and so far, they have been tasty. I’m from the South, you know we love our food. I have no complaints so far. I also ordered the shakes and the Vanilla and Chocolate are pretty good. I prefer the vanilla, the chocolate is chocolaty! I’ve already set up my next two deliveries. If you’re anything like me and like to eat, but avoid the meal prep. This is for you. I know the saying is it’s expensive and I can do it myself. I live by the moniker of you have to invest to growth and achieve goals. My health is something I like to invest in. If not, I’ll be in someone’s drive thru consuming u healthy foods. If the price doesn’t scare you, jump in it’s worth it. I have some free couple I’d gladly pass on it anyone who wants to try it. God Bless!

Great food, easy to use, non-cancelable. I’ve gotten 4 factor boxes, and it has all been very delicious!! There’s lots of variety, and it is as fresh as they promise. I’ve also frozen meals and those have reheated just as well. The app is very simple to use. You cannot cancel a box after it’s been ordered (it will auto order on a specific day depending on your delivery schedule), so you do need to be on top of that. It’s easy to skip a week in the app, but you have to remember to do it. I’m not the kind of person to want to order this ever week, so I wish there was an option to turn off the auto-ordering and just order it when you want. I did have a box never arrive during bad weather, and was refunded a credit to use later. Customer service was helpful and pretty quick.

You NEED to try it! Absolutely blown away. Don’t wait, just DO IT! Let me put it this way - I’m picky when it comes to this. I am a pharmacist…. I care about eating healthy, but I’ve been burned in the past by meal delivery services that claim to be healthy when they’re actually not. Not to mention, they’re expensive and don’t taste good at all. Factor is a freaking game changer. I hope they stay in business forever. I get EXCITED every time I have one of their meals, they’re THAT good. I had a truffle butter filet last night…. Need I say more?! Every piece of food I’ve had from here is INSANE and HEALTHY. I am eating incredibly healthy and delicious meals. I am enjoying it. I have more energy because I’m nourishing my body with great food. I mean, it’s just incredible. Seriously I own a business and I understand how hard this must have been. The app is WELL done. The food…. I mean…. It’s freaking delicious. Great job to your business. I’m literally leaving this review in hopes more people will sign up so that you stay in business forever and I can keep eating your food. THANK YOU factor!

Better then I expected!!. Meals were packaged in what was like a little card board, insulated ice box! Was even able to keep them there overnight as I had to make space in the fridge! The meals I can honestly say we’re delicious! Real FLaVOR! Every single meal! I got the wrong smoothies though. Was sent tropical instead of the green. To my surprise they were great also lol I called (spoke to a real person) and was issued a refund! Great customer service! I’ve told countless people and co workers! As a traveling healthcare care worker these are ideal. As we sometimes work in towns I like to call food deserts ( if you know you know lol )or even staying places where we may only have a microwave and a mini fridge! All around the board Factor holds it down!!💪🏽😎

Great meals!. I have been doing calorie smart, I lost 30 lbs in 6 months, (hard after 60!) eating healthy and mindful. I have done other prepared meals to lose weight for almost 40 years. This is by far the BEST Flavor and fulfilling I have ever had! I sometimes can eat half for lunch and rest for dinner. Add fruits, veggies, Greek yogurt and nuts throughout the day. I don’t “strictly diet”I definitely eat what I am craving! Best food, I have not been unhappy with any of my meals! For solo person, the price is wonderful, less trips to a store! I am nearing my goal weight and will continue with Factor. I travel a lot and I cancel my subscription when I am not able to have it delivered. Next best thing to great taste is ease of getting dinner ready and NO cleanup!!

Run like a scam. So struggled to become a customer because the promotion I got wasn’t applying despite being active (confirmed by multiple support agents). Finally was able to become a customer after hours of attempts. Need to pay before selecting meals which felt sketchy. What business has you pay before even seeing what’s available? Fine, I’ll give it a try. Select a few meals, get the agent to apply the promotion after the fact (pay full price, why didn’t I think of that?). Find out they ran my card a week earlier than my first order on an order I didn’t place. And of course it’s 4x the promotional cost of my “first week”. If a business has a service that provides value to someone’s life, whether it’s convenience or quality, they wouldn’t need to hide behind a lack of transparency and a purposefully confusing UI in order to trick its customers into subscribing for one more week. They should deliver quality product and entice customers with their value proposition, not trick them into buying products. Will certainly be cancelling and likely need to argue the charges with my bank, since it ordered food on my behalf with no option to change it (because that window closed 2 days before I became a customer) for a day I won’t be home, hence the entire point of planning ahead. Surely there’s a meal plan that doesn’t need to hide behind shady tactics.

Deceptive practices. While the food delivered by Factor is good, their overall service offering is deceptive. I claimed a free box gifted from a family member. It was not delivered on the day requested. I could get over that. But then I continued to receive emails to claim my free box so I placed a second order. Not only did they charge me for it, but it also was not delivered on the requested date. Yet I received emails the day after it was supposed to be delivered saying it would be delivered the previous day. At the same time the app said it was delivered the previous day although the tracking said it was delayed and it would be delivered the day after. I contacted customer support last week to confirm that the next order was indeed free and didn’t get a straight answer. So I’m disappointed to find my account billed for a box that was supposedly free based on the numerous emails received telling me to claim my free box. TLDR; they do what they want without explanation

Impressive Food!. I tried Factor because they offered too good a deal to pass up. I was skeptical, no more. The food is delicious, portion size is good and the meals are satisfying. I am not a big vegetable eater but now I am as every meal has a vegetable in it. Good bonus for me. I also like knowing the number of calories I am eating which is stated on each meal and you can select meals based on calories. I microwave for 2.5-minutes vs the 2-minutes they suggest as I like my food hot hot. I order 4-meals a week as I like having the Factor meals as backup as I do cook, they do not recommend freezing the food and there is an expiration date on the packaging. If you are looking for a prepared food service definitely give Factor a try.

The Best!. After trying a few competitors, I have to say Factor meals are, by far, the most tasty, easiest to prepare, economical with just the right portions. I care for my dad and cooking for one (him) each night is very difficult. The Factor meals really do make dad feel like he’s at a restaurant every night! He keeps telling me how good the Factor meals taste and questions the price… “are you sure these are not expensive?”. I assure dad each time, “not only affordable, it allows me the time to work more, since my grocery shopping time is lessened and meals are already made!”. I have referred Factor to 4 friends already and I’ll keep spreading the word. Love these meals!

AMAZING!. I have tried 3 of the dinners delivery including Hello Fresh and it’s not that they were ‘bad’ or i didn’t like the food, i just never felt like cooking after a hard day working and also my kids are both in college now and it’s just me, so I tried Factor and let me tell u I honestly feel like i have a personal chef waiting in my fridge!! Best food ever! So many options, every style of salmon has been great and even things i didn’t know i would absolutely love like the sun dried tomato chicken pasta were so good i find myself craving them! Always fresh never frozen was the biggest thing for me and they have many diet options also, TRY IT!

My delivery is late by an entire day. I am so disappointed in Factor! My delivery was scheduled for today and i checked their app to see where my package was just to be informed that it won’t even be delivered today it will be delivered tomorrow instead. I depend on these meals as my only source of food and so I called their customer service number to complain about the inconvenience caused by them. You know what their solution was? 10$ credit towards my next order. How ridiculous and disrespectful is that? I canceled my subscription and will be warning people not to use this unreliable company. I had bought 6 boxes from them before this (3 of which arrived late but i brushed it off because I still got it within the same day) and they can’t be bothered to offer me a refund or any real compensation. Not to mention how overpriced the meals are compared to other services similar to them. DO NOT WASTE YOUR TIME WITH FACTOR.

Great meals, I just wish their ingredients had remained cleaner. Factor meals are better than anything that I’ve ever cooked myself. They are easy to make, keep me full and satisfied throughout the day, and I don’t have to clean up any pots and pans afterward. I treat myself to these meals when I know that I have a busy week coming up or I plan to be really active. I gave them 4 stars because I’ve noticed that the list of ingredients are expanding, they aren’t as “clean”, and they’re adding a cream and cream cheese to a bunch of their meal options. I’m also not a fan of creamed spinach or creamed veggies...kind of defeats the point of vegetables. Overall, though, I’d definitely recommend pretty much anything on their menu.

Great for spoonies. I have multiple chronic illnesses and my partner works all the time so meal prepping and cooking is always a challenge for us. We decided to try factor after seeing an ad and so far we are hooked. The boxes always arrive on time, the food is good and fresh, we haven’t had any problems with spoiled food after a month of boxes. It makes life so much easier because even if I’m in pain having a good dinner isn’t difficult. We like to put them in our convection oven and the meals are done in about 10 minutes which is great. It is a little pricey but for the quality and portion size it’s worth it and it’s much cheaper than take out.

Nichole T. Recently found out my 10 year old has type 1 diabetes. My mind is all over the place right now. I am over worried about her eating habits. Although I have always monitored her eating, she goes over and beyond sneaking and over eating food now. I tried Factor to see if this will help. I ordered the protein plus and was pleasantly surprised. From the delivery to the packaging and the meals itself was above my expectations. The app is even super easy to use. I am canceling my account (due huge increase in Dr bills and medicine) due to no fault of Factor. If money was not an issue this would have been perfect due to me not having to worry if I am giving her enough of what she needs to stay in this battle.

Missing order. I notified your office that my box of factor did not arrive. I called them on 10 January. The box was to be there on 9 January. Make a long story short. The box never came. Yes I got a refund. But I think there should be some type of compensation. For me to order another box I wouldn’t get it for another two weeks. So this just doesn’t sit well. And I really loved your product. Your customer service I talked to three people got three different answers. The last girl I talked to all she wanted to do was talk. I couldn’t say anything after my first sentence, and when she finally stopped, I said can I now talk. It was like she was reading from a script. This is not good customer service.

Makes my life so much easier. What can I say about Factor? Why didn’t I discover it sooner? Our meals from Factor are delicious, healthy and have the perfect calorie count! I don’t have to buy ingredients, clean and prep them, go through the hassle of dirtying cookware and cleaning it all up after eating… Just come home from work and pop a fresh, tasty meal in the microwave for 2 minutes, eat and enjoy! No exhaustive cleanup afterwards, just rinse out the container for recycling. Easy peasy! I love the selection of meals to choose from, and we’ve discovered favorites that we are always happy to see when they appear again as an option! Factor is worth EVERY CENT! Thank you, Factor, for making my life SO MUCH EASIER!

Affordable and healthy with exceptional taste. I expected a standard TV dinner. After all, it comes in a plastic container and the instructions are “heat in microwave for 2 minutes.” My expectations were modest, but meal prepping has been my biggest crutch in a healthier lifestyle so I was willing to give it a try. At the price for ten meals, predominately taking the place of lunches at work, I had little to lose. As it turns out, the meals are incredibly flavorful and masterfully balanced. Each meal tastes like someone has been slaving away in the kitchen for hours to prepare it. I am extremely pleased and will continue to recommend this company to everyone looking for a great tasting meal prep option.

LOVE. I am truly LOVING everything about Factor! The variety, convenience, amazing taste and cost effectiveness is outstanding! Everything is SO fresh and PACKED with flavor. I actually am saving on my monthly grocery bill now that I am not cooking dinner anymore. Another AMAZING perk is that my husband is really enjoying it too. I always make his breakfast, lunches and dinners and he loves my cooking. The thing however with Factor is now there is a larger variety instead of the same things all the time since it’s easy to just make what you are familiar with. I also enjoy that I can get the Calorie Smart for me and he can enjoy things that are a bit more robust with more calories. It’s a DEFINITE win in our house!

Terrible customer service. They send one email on Monday to remind you that in four days you can no longer change your order. They’re unwilling to reverse a charge. There’s no grace period or one-time forgiveness. They charge your card and do not care one bit about the circumstances. I did not receive a call back from a supervisor as I was promised by their agent. I won’t be in town when the box arrives, and they suggest I ask a neighbor or family member to pick up the order. I have neither of those options where I live. They’d rather let food go to waste on my front porch, than cancel the order 8 hours after their self-imposed deadline of 7 days in advance. God forbid they send push notifications from the app on Wednesday to remind you. Emails get overlooked, and that’s how they keep making more money. I liked their food, it tasted great, but they soured the relationship with their rigid seeking practices. I’ll shop elsewhere. Good riddance.

Makes Keto Easy. I’m so glad I found Factor! Before, I would get ambitious, plan a week’s worth of keto meals, buy all the stuff to make them - and then when dinner time rolled around, opt for something completely non-Leto but easy to make. Now I’m actually sticking to my diet, wasting WAY less food, and trust me - I *clean* that plate every night because the food is so good. Also spending much, much less at the grocery store - basically cheese, bone broth and greens is it. With eggs from my chickens, I’m set for the week (or month!). Haven’t missed a day on my carbs since I started with Factor, and I’m down almost 10 pounds. If you’re on the fence, give it a try.

Variety. I suscribed to Factor based on ads on social media, meals looked tasty. I received my my 1st box last week and my second box is coming tomorrow. I have placed my 3rd box for the upcoming week, can’t complain about the meals… so far is good, but what I don’t like is that I have seen the same meals in the 3 boxes… even if I switch them, no many options. I would like to see more variety in the weekly menu. I used to order home chef and they meals were always different every week (without having to upgrade and kept my box under $75) I only stopped getting it because I wasn’t at home much to cook the meals and this is the reason I switched to Factor. For the price I would like to see more variety in the menu choices and don’t feel like I have to eat the same thing every week.

BUYER BEWARE! Difficult cancellation, outrageous saturated fat. Yet another company that makes cancelling the account obnoxiously unapparent. I like to consider myself to be at least somewhat resourceful, but try as I might, I couldn’t find a single email, website, button or link in the app or otherwise to cancel my subscription. So, I sent an email as a reply to the last email that I received from factor asking for my subscription to be cancelled. The next week, I was billed again. Called customer service, was hung up on twice, then was given half my money back. I feel robbed and cheated. P.S. The food is delicious, but if you’re one that needs to watch your cholesterol, DO NOT partake; nearly every meal I received in both the “calorie smart” and “chef’s choice” categories contained over half of the daily value’s worth of saturated fat and cholesterol, some over 100%! My cholesterol has elevated 100 points since starting Factor

My Favorites. Factor Foods are extremely delicious, I started on chefs choice… the food is amazing!!! So easy to heat and eat after a long day at work… I did then start eating the keto menu… I really like the majority of what they have to offer… I will say I am not a fan of pesto and cherry tomatoes are a no go for me!!! However there are so many different choices of meals, you should never be disappointed when you reach into the fridge to pull out your next Factor selection… I highly recommend!!! Some of my favorites are “shredded chicken taco bowl”, “garlic mushroom chicken thigh”, “wild mushroom filet mignon”, “creamy chicken parm with broccoli”…. There are also so many to choose from you won’t me disappointed!! Loreen Shields

best meal plan i’ve ever been on. I am a single mom business owner. I work really long hours because i’m trying to start a business I can hand off to my children to make their lives easier in the future. Although health and nutrition is really important to me- my health has taken a hit because I work soo much and tend to forget to eat all day, then often got fast food or even binge eat in the evenings because I was tired and hungry. These meals are SO delicious, insanely easy to store and heat, very wide variety, and very filling. And the break from constantly doing dishes is also a true gift. I think this will be a serious game changer for me and i’m soo thankful my son helped me sign up!

Pretty intuitive ordering but takes a little getting used to. The meals are very convenient, nutritious and satisfying. They cook very easily and predictably in our microwave so they are great to have on hand especially on cold or rainy days when nobody wants to go out to shop. It really makes a difference that they have never been frozen and so taste remarkably fresh. The ordering ap takes a little getting used to, and looks especially “busy” on a phone with lots of extra drinks and “add on’s” being offered, but it gets easier with time. The packaging is very good but certainly produces a lot of recycle stuff to get rid of, which concerns us a little. Overall a good service, though.

More variety needed. For the most part, I like Factor. There are a few areas that need to be improved for sure. The first area is the variety and quality of meals. I find the choices to be limited and all too often, the meals I want are sold out. In terms of quality, I often receive chicken and pork meals with far too much inedible fat. It’s also not fair to charge an extra $10 for a “gourmet“ meal. The only thing “gourmet” about it is the price. Breakfast should be available to choose as one of the meals (this was allowed in the past) and not as a “bundled” add on for $35 One thing I have a huge problem with is the packaging. It’s not sustainable at all and getting the plastic off has been a challenge (to say the least) since the company started. If these changes don’t happen soon, I will terminate my subscription and will not recommend Factor to friends.

Love, love,love!. I have tried other food services delivered to my door. I wanted something that was already made because I do not like to cook. I also wanted food that was tasty. I got that with Factor! Delivered once a week to my door, chilled in the box, straight into the fridge till I’m ready to eat one, microwave for two minutes and done!! I can’t believe the tastiness of these meals! I love chicken and there’s plenty to choose from. Everything is so good with herbs and spices and it’s so convenient!! I will probably be a member for a good while. Plus, I’m getting two free 2 oz green juice shots with my box every week! You must try these meals, they’re the best! Thank you Factor for making my life so much easier and tasty!!!

Amazing flavor- fresh taste. I have tried all sorts of pre-cooked home delivery options over the years and Factor is by far the best when it comes to flavor, larger portions and the meat tasting fresh, never that “recooked-reheated taste”. I order my meals that are delivered weekly, fresh, I put them in the fridge and all I have to do is microwave for 2 minutes, and ready to eat. I am super picky on the way the meat tastes and I have never had a poor experience with this company. Love love love their options and the taste. I work from home half the time, and out on the go the other half. I also am a wife and mom of 2. My whole family loves them in the event, I can’t cook dinner, or we are on the go.

Excellent App, service is worth it.. Most people here are rating the service and not the app. The app itself is good. It works well and makes it far easier for managing upcoming orders with notifications that I actually want (like order reminders). They make it very easy to skip upcoming orders to change box size, and to see upcoming menus. It’s everything I’d ask for. As for the service, yes it’s expensive. But worth it in my opinion because of the variety and quality of the food and how easy it is to eat healthy with this service which to me is worth the money. There’s no question it’s a luxury to be able to afford a service like this, but I find it worth it for my situation.