Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
Angel 천사 - Great for those who don't carry cash
It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money.
Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
Shelby mumford - Love it... but....
I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
Blblewis79 - Unhappy
So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
TryJoy26 - Instant Vs Free
When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
Loveluxe28 - Beware! Horrible Customer Service!
If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
Samone1d - Horrible app to use
I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!
ChristinaDomanico - Don’t download.
I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason).
In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.
FrustratedandMad.com - Frustrated!!! I just want my money back!!!
Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle.
A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.
elisa.beth - Zero stars if possible
Honestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best.
**update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”
itslinaaD - Used to be great
First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
violet22sky - ZERO Stars, this app is the WORST
I downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE.
gratefuLgottti - DO NOT GET!! USE BREAD APP!
This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!!
P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs!
Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!
hawaii714 - Not a safe app to download, it’s a scam.
So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe
xnib20 - DEFECTIVE PRODUCT, INHERENTLY DANGEROUS
Someone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name.
They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.)
Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence.
Jmaccaroonie - Horrible Customer Service
Initially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it.
Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that).
As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!
🐘❤🐘❤🐘 - Don’t use Cash App
I had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!
2things@once - Inconsistent + lack of customer support = frustration
While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request.
She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support.
Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
shanik-te - Thieves in disguise
Initially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!
Nellyoto - Useless
This whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS.
paintapril25 - BEWARE!! Terrible customer support!!
My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care.
Annalaca - ZERO CUSTOMER SERVICE
I had been using the cash app for the past year, and for the most part, I had really enjoyed it. However, I recently went to use my card, only to discover that my account had been closed and the money I had had in the app was suddenly no longer available. There is no human being you can contact on the phone for this app. In fact, there is no customer service phone number whatsoever. The only option available is either reading through very unhelpful “user questions” or sending an email that may or may not ever be returned. When I discovered that I could suddenly no longer use my cash app to send money and that my card was declined (even though I had money in the app), I sent an email to customer service. They responded by saying my account had been closed due to either my transaction history, refund history, or a violation of the user agreement. They refused to give me any details as to why this had suddenly happened in that as far as I knew I had not done anything abnormal or in violation of anything, and that the decision was final. I responded back asking for any information because I felt that this must be an error and never got a single response back. And I have not been able to get my money returned either. Up until this point I had thought the cashapp was great but now I am totally disillusioned and hate it. A good app to choose if you want your money stolen.
ballhawk22 - Terrible customer service! No communication.
I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though.
About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.
California riverside - Convenience isn’t always good with their debit card
I been using cash app for my business and personal. This past weekend the trust between cash app and I has been broken and I since then terminated all dealing with them. Let me share what happen. On a Friday evening I used my cash app debit card to make a purchase. Just as always the transaction went flawless. Once completed I switched my debit card off so that no other unauthorized transaction can occur. I used this feature religiously without issues. The cash app debit card when turned off will go from black to a ghost white. However this time the debit card disappeared and a few minutes later I was asked by the app to sign up for a new debit card. I contacted cash app via email (the only way they communicate) and I explained what happen. Within minutes I got a reply from an agent asking me key questions. I replayed with the answers they were seeking. Saturday went by, Sunday went by, Monday went by and no word from cash app. Tuesday morning I get an email saying that a push was sent to out to fix an issue and I and other cash app customers that were affected can resume using the debit card. This was a wake up call for me that this app has issues and cannot be trusted because the fixes took three days. I urge you all to use caution because if this happen to my business cash app accounts; the situation would be painful. Please use caution.
sharon201900 - To customer support if you can’t log in
Edit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen.
Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number.
Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!
CCorbitt - DO NOT USE!!!!
Let me start off by saying that I wish I could give ZERO stars. Without my knowledge, the transfers I was making to a friend started being sent to SquareCash instead of directly to the bank, the only way to get it to the bank was to "cash it out". The app has NO issues when taking your money, but magically cannot "refund" any money. Customer support is via email ONLY, so who knows if it's an actual person. I've been trying to find out where a $300 refund is for over a week now and every email response says the EXACT same thing; basically blaming the bank and requesting a letter head note from my bank to prove that I never received the money. After explaining OVER AND OVER again that the bank does not provide such letters nor can they trace the so-called reference number they provided, the email responses still said the exact same thing. My banks branch manager offered to call their customer support (because I am his third customer this week having this issue) but as I mentioned earlier they don't offer phone customer support, cowardly. They provide no proof of it being sent to my account; even the app shows it's not completed.
My bank is now investigating this issue and SquareCash will have to prove to them where this money is.
If you like losing money, I recommend using this app.... otherwise there are MANY other ways to send and receive money. Good riddance Cashapp
Adameze - The Best Choice
I don’t often write reviews anymore because the last thing I want to do is have my name associated with something that might potentially take a turn on the less then desirable side of things. However that isn’t the case here in my opinion. CashApp has been my go to for quick, easy, and convenient money transfers for a while now and I’ve seen it only moving up. Originally starting with a few small transfers here and there between friends led to full utilization of its many features. Be it paying a friend back for dinner, sending money to a family member for Christmas, helping someone out in a tight spot with gas money, ordering the Cash Card so I can spend my money anywhere visa is accepted, to support for ApplePay. Let’s not forget the card boosts which are awesome little perks that give you discounts on certain purchases when you apply them to your card. I actually just saved 10% on my lunch at subway yesterday thanks to the boost I had. It’s a secure way to pay, receive, and send money and the only app I care to use anymore outside of my normal bank account. Thanks CashApp!
Jesse.McCard - Cash App User BEWARE!!!!
Just to clarify I have been a user of the cash app since 2015. However, about a month ago my car was broken into, the criminal stole about $3,000 worth of my stuff including my phone and wallet. When I started getting texts from one of my banks on my secondary phone asking if I was getting gas and ordering breakfast at jack in the box, I replied no and the card was locked. I immediately ran to my car and saw the door to my convertible was open. I drove over to the closest JiTB and they said they remember the people but didn’t have a camera on the drive thru. I received texts throughout the day from cash app stating they were using my card in cities nearby so I followed them and finally found them. I reported the break in to the police and cash app with the evidence I compiled in order to get most (not all) of my stuff back. They spent about $700 of my cash app money and when I gave cash app support EVERYTHING I had on the criminals they denied that an error occurred and DID NOT refund me any money that they used. I requested the claim be reopened 3 times and all 3 times they denied an error occurred.
My situation was handled the best I could handle it given my military background and I would advise EVERYONE that using the cash app as a bank is ILL-ADVISED. Send money, transfer money, hell, pay bills BUT DO NOT USE THIS AS A BANK!! The support is a FXCKING JOKE! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Iphone 2204 - Don’t use this for bitcoin payments
I used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service.
Gemini316 - I wish I could give no stars
I’m having an issue with a company that I got a trial from, and as advised as soon as I got the trial product, I canceled my subscription. Two weeks later I see in my cash app notifications, that same company was attempting to take $95 from my account. I reached out to Cash App and they told me that it was nothing they could do, that I had to contact the merchant (it took about 3 business for a response). So I did, and the vendor customer service representative refused to cancel my subscription. So I called back and spoke with a supervisor who told me that he canceled my subscription and gave me a cancellation number. The very next day I saw another notification that the same vendor was still trying to take $95 out (luckily no funds were there since I never use the card unless I’m sending money to my children in college). I called the vendor again and again I get another cancellation number (different from the first one). I inquire about the first cancellation number and was told no record of it). I reached out via email to CashApp again, because Spring Break is coming up, and I’m sure my children will run out of money. I was told to reach out to the vendor again and that that was the only course of action. I’m giving this app 1 star because when you sign up they tell you this app is better than a bank. NOT!!! They could careless about you. And it’s a shame!
nikcojust - Abysmal customer service
I’m used to getting bad service from banks but this app was supposed to be different and it was for a time. For 3 years Ive used it for simple transactions and sometimes as away to get paid for projects. It has been linked to my debit cards and bank accounts. Never needed help or customer service before until this past week. All of a sudden all my transactions would receive a “transaction failed error message “ I contacted my banks and both said they had no issues and had not flagged anything for fraud. I contacted cash app and they responded by basically saying that sometimes transactions failed because they saw some use that was out of the ordinary. Folks I’ve never moved more than $300 on this app. They continued to to tell me that they could give me no further information. When I asked for clarification and relayed my banks info they continued to send me the same canned message. I tried deleting that account and setting up a new one. Same issue. What angers me is that after asking for them to provide records for my account and to substantiate the claim that some “out of the ordinary” transaction took place they simply ignored ‘me. I’m contacting the CFPB to log a formal complaint in order to get my info. It’s a great app but if this is how they treat customers who ask questions about things they have right to know then they should be held accountable.
Kilolo19 - Poor customer service
Cash App is a good app to send money and receive it instantly but when something goes wrong they have extremely poor customer service. Basically no customer service at all. Someone had used my cash app information at a Walgreens and I got an email stating the transaction was made but when I went to check my transaction history on cashapp it wasn’t there. I emailed cash app customer support after going through tons and tons of crap to even find their email because they have no phone number I was able to call. I have yet to receive my refund or be reimbursed for this issue. I haven’t even received an email back for this issue and it’s been a week. I did however cancel my card and order a new one and was notified that my card information was used again but thank god it declined after I sent my husband all my money on cash app to avoid loosing more. The declined transaction did however show up in my transaction history on cash app ... but the one that was able to be processed didn’t. Cash app is convenient when you need money sent to you for an emergency but I do not recommend leaving money sitting on your cash app because fraud happens all the time and cashapp is not able to help you if someone happens to access your card information or account information.
J.rev. - My nightmare
I recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately.
Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter..
Author/Poet Mario Watts - I DO NOT RECOMMEND USING THIS APP!!!
I purchased a new phone and my phone number was changed 3 weeks ago and found that I could not access the account I had set up under my old phone number. I have hundreds of dollars sitting in the account that I needed to pay bills and when I counted the CashApp support team, they asked for my personal information in order to merge my accounts, that in my opinion, had nothing to do with the account that I had previously set up. After providing the information, they told me that they then needed for me to apply for a cash card or enable the Bitcoin feature on the new account, so that they could further verify my identity. I enabled the Bitcoin feature, which required me to take a photo of my driver’s license through the app so that they could verify my identity. After it was verified, I contacted their support team and again, they said that they need more of my personal information, which again, had nothing to do with my account that was set up. I refused to provide any additional personal info to protect my own privacy and info and they will not merge my accounts. I still do not have access to my account and the hundreds of dollars that are sitting in the account and I am extremely worried because I do not have the money needed to pay my bills! I have been in contact with the CashApp support team daily, but to no avail.
Noahblakesmith - Stolen/ lost money.
Went to use the cash app card at a QT gas station.
Before getting out of my truck I checked my cash account to make sure I had sufficient funds to get gas. My account had $108. Swipe my card and it gets declined for insufficient funds and I try again, same thing. I check the cash app and my funds have dropped to $8. I go to support and FAQS and find that this is common and they say the funds will be returned in 12-14 days (ridiculous amount of time to be out $100)
I periodically check my account to see if the money has returned and it never had. Day 15 I email support and ask where the money is. At first they say next time I open my app the money will be refunded. I checked and it had not been refunded I email back and they said that they can do nothing about it and pull a statement saying I had $19 in my account when i went to get gas thus the insufficient funds. They have a statement, and all I have is a -$100 in my app. I have no way to show them that I had $108. I wouldn’t of used the cash app card if I only had $19 for gas. Customer service is kind but very slow and very quick to say they can do nothing about it but they stolen my $100 or the balance you see in the app in inaccurate. This has been a terrible inconvenience and a horrible experience using cash app. Would reconsider if the were willing to fix and address this issue.
Belldandy499 - Thefts
Cash app are such Thefts. They falsely charging me $365 on my account that put my account into overdraft. When I contacted their support team through email the told me that it was my Apple account was the one that was charging my account this amount and that I should contact Apple to resolve the issue and so I did and Contacted Apple. Apple told me that they not the one charging my account the amount of $365 and that they not charge my account at all for anything and send me my whole Apple statement summary to prove it. Apple even offer to speak with them on a three way with to clear up an misunderstood that they’re having. So I contacted Cash app through email and information them of what Apple said and send the my Apple statement and inform they about the offer of the three way conversation. Still Cash app want to charge me a fraudulent transaction charge. The thing about it is that they’re charging my account a Whole $365 but I can’t find on my Cash Apple statement as to where what the charge are for, it not even on my Cash app Statement. Apple even ask my on the phone Cash app say what’s the charge is for .. no.. all the information they’re giving me is that Apple is the one Charging the Account. This is frustrating and stress. Feel so Disgusted and Disappointed in Cash App that this is what they do to their Client. I would have give them No Star. They’re the Worst
Kookie1121 - Lost money meant for my sick mom
My sisters were setting up an account to receive money for mom. They started accounts and it said the money was sent and received but before my sister could withdraw the money her account asked for to add a bank account which she did and then a pin but it didn’t accept it. She tried again and it didn’t work so she called me to help. I decided to log into her account via my cash app and try again. I entered it all slowly and correctly but it locked me out. After contacting customer service about the issues her account was closed, the money is now in limbo and account can’t be used again. My account won’t allow me to log out (even when I deleted the app) Now whenever I try to talk to customer service about it they just send a generic message saying your account is terminated. We are both locked out and my sister is out of 300 dollars.
Update: I was told to contact them as you can see below and that’s exactly what I did. I used both of the communications they told me to and no one got back to me. I’m still waiting on a response but no one is responding even though I see the message was seen. Your email said you would respond in 24 hours and that was 3 days ago. Square cash just saying you will help is not the same as helping. Very disappointed and tell everybody I know to switch to Venmo or Zelle.
A_very_sad_customer - I fell in love with this app, until they closed my account
I have been using the cash app for almost 2 years and loved everything about it. It was easy to setup, I could send money to anyone who owned a modern cell phone, and I never had to carry cash on me again. I work in homes and every now and again I’ll have a customer trying to sell something that I want, so when I get them to sign up, not only are they able to receive money from me, but they get $5 just for switching to this fantastic app. All went well until I tried sending my half of the rent payment to my roommate and my transfer was denied. I contacted Cash Support and within 5 minutes I received an email informing me that they were closing my account without eligibility to reopen it. They gave me no warning and no reason as to why they had made this decision. I have been trying to get in touch with someone on their support line for weeks to simply ask them why they had made their decision, but I never got a response. I love this app, but I am so very upset that they would close a valued and loyal customer’s account without warning or so much as a courtesy explanation. Please take your business to Venmo or Zell. Those guys work diligently to ensure customer satisfaction, and always answer any questions you might have.
Hate this crappy app😑 - Lost Money & Terrible Contact System
I was actually enjoying cash app ! It very easy to use and came in handy when I didn’t have any cash on me ! I actually had liked it ! I started to dislike it this year for the simple fact that on Feb 25 a lot of money came out of my account into my cash app account for “Bitcoin” ! At the time I didn’t even know what that was but recently figured it out ! When I tried to transfer my money back well my account was locked so I went on to contact Cash App support ! Well when I went to contact them they only had an email and said they would get back within 24hours ! Ok fine in the mean times I started my process with my bank just in case ! Well 4 weeks haven’t went by heard NOTHING from Cash App Support until like last week FINALLY after I sent them about 10 emails about my money ! They finally responded when I told them I was going to report them to the better business bureau ! When I responded back they couldn’t take my message because they didn’t attach my case number so I gave them a bad rating and I shot them ANOTHER email and nothing ! All I want is for them to unlock my account so I can get the money out but I can’t do that if they do not respond ! The system is bad because they should have a number if they aren’t going to respond in the email within 24 hours like they claim !
goog pics - Entire savings, $9600 GONE! HELP PLEASE!
I wouldn’t believe it, if it didn’t happen to me. But since my horrific experience began 3 weeks ago, I’ve read it’s actually becoming quite common. One day, I sat down with my coffee to check in my stock investments on CashApp. I have(had) 2 accounts since I’m recently divorced and switching my name over. On one account, it just kept displaying the message to try again later. DOZENS of emails I’ve sent, since there’s no phone number for investments. Over and over I receive the same copy/paste responses, as I watch our $9600 plummet...HELPLESSLY! I BEGGED them in email to please just close the D*^# account..nothing. Nothing but 3 WEEKS of “looking into it.” I’ve contacted the SEC and FINRA with mounting evidence. They said it could be over a month after I file a complaint, but clearly I have not had access, so CashApp is required to release the amount my funds that day. They are liable for the risks involved in investing once their customers are denied access to their account. There are many other reputable places to invest. Funny thing is, I thought investing with CashApp would be “convenient.” I couldn’t have been more wrong! Even PayPal now offers stock purchasing and they have excellent customer service. Well, back to CrapApp to hunt down all the transactions/dates/amounts needed to file complaints...not convenient at all!
Gwnwd522 - Refund issues
I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better.
I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something.
rsj211 - Terrible customer service and they do nothing to protect against fraud
If I could rate this 0 stars I would. I downloaded the app several years ago to receive a payment. It worked fine. Fast forward to this year, when I received a Cash App card in the mail with my name and street address, but a different account ID. I had just gone through this with Venmo and Paypal, so I knew it was because someone had gotten my SSN somehow and used it to open these cards. Venmo and Paypal had great customer service. They closed the fraudulent cards immediately and helped me secure my information. The Cash App did not. Their customer support is through email only. It has now been over two months and they haven’t even confirmed that they’ve cancelled the card. I have received a few identical emails letting me know that they’ve escalated the case to get it resolved “as quickly as possible.” I am appalled at how poorly they are handling this situation. It shouldn’t be this hard to cancel a fraudulent card.
*Update - they responded to my review here saying they’d like to look into the card and asking me to get in touch. Did they even bother reading my original review?!? I’ve been in touch and they claim to already be looking into the card! The problem is that it’s taking them several months (so far) to make any sort of progress toward a resolution.
KaliB919 - Lost money to a Cash App Hacker
Let me first start by saying I have never had an issue with Cashapp in the 3 or so years I’ve been using it, but today is where that ended! I was sent a cashapp request from one of my good friends asking to borrow money, this is something we have done in the past and has never been a problem. I sent her $100 and was immediately sent another request for another $150, but this time it said “Please in danger ill nust give 400” now the red flags raise up and I call her immediately. She tells me to not send anything to those request it’s not her and that she has been hacked and multiple people in her contacts have all sent money to these people. Needless to say I was angry and out of $100. Looking at the first request there was nothing suspicious or anything about it, they used some of her verbiage from the last time she borrowed money from me and just resent it. Her profile picture everything except they added a 1 to the end of her profile name. Unfortunately as we all know there is now CashApp customer service line so I’m just stomped on how these people could do this and get away. I am super hesitant to use this app again and am thinking of just getting rid of it all together, I would hate to have this happen again. So use with super caution even if it’s someone from your contacts requesting money.
alexknowsall - Misleading
I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
goldo 98 - Very disappointed
I have recommended this app to sooo many ppl and I was so sure it was safe, until this Friday. My husband sent me our credit card payment so I could cash it out and pay...well long and behold there were only 14 dollars of the money available to cash out and a previous payment of 12 dollars. So I sent an email got an answer on Saturday night that they received my email and THAT WAS IT! No other info no one to talk to and what worse money for a payment that is now in limbo. IM EXTREMELY DISAPPOINTED WITH THIS APP NOW . So be careful and mindful ... if your missing money your not talking to anyone I guess ever. I’ve emailed again since Saturday and called multiple time to speak to a automated system. No answers so far for me.
I have to say I had a gut feeling my problem wasn’t Cash App related and sure enough. My problem was only mine for paying without cashing out first. I have to say it was so scary to not have a person to clarify this so maybe a voicemail system or a live person. Any way I’m staying with you guys and I’m very happy to recommend the app it super easy and super convenient. Minus one star just be you really need ppl to actually talk to.
Dave Cavanaugh - Cash App customer service is a joke
I have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madness
Katiegee719 - Customer service lost money
My boyfriends old phone broke and he had no way of accessing his old account as he had no email set up just a linked number that he no longer had because new phone new number he created a new account fine. I made the mistake of sending 50 dollars to his old account and I immediately noticed the mistake I contacted customer support which is only through email, no way to contact someone by phone since the money is stuck in his old cash app account I thought it would be an easy fix as to either pull the funds out and load them back on to mind or void the transaction since he has not accepted the funds the customer rep brandy finally emailed me back saying there is nothing that can be done very disappointed in this app with its customer service. It’s 50 dollars an I refuse to just have it lost. After o explained this to the rep I went online and did some searching if my own n it clearly says that within 24 hrs that the transaction was made if the receiver of the funds have not accepted the funds or used the money it can be canceled. I screenshot the policy and emailed the rep and she has not responded. I am very unhappy and cash app would be losing users behind this. I don’t take this lightly and I will not leave the situation alone until either my boyfriend or I are able to access the 50$.
lizzyvera - Unauthorized unlink of email
Please do not use the cash app. I thought it was reliable because a couple of my friends use it. If you get a new phone you cannot transfer your cash app to the new phone. They prompt you to create a new account and they give you steps so they can merge your accounts. I did what was asked and then I received an email notification saying that my email was unlinked to my account and I was not able to access it anymore.(old account). I did not authorize it. I notified them and they said they deactivated my account for my protection. I was able to verify my email, but they refused to reactivate my account saying they were protecting me. Freddie, from cash support would not let me talk to someone else that could resolve my issue. My only choice was to have him pay everyone on my account back (old account), and those people can pay me on my new account. I let him know to go ahead and do that since I had no choice, and to email me as soon as it’s done. I did not receive an email and my customers have not received a payment. Be aware that there is no way to talk to anyone so you have no choice but to wait on them and it’s only via email. My next step is to seek legal counsel to rectify the solution immediately. I normally don’t write reviews, but this company cannot be trusted with your money.
Dreamerszt - Very upset customer
I Started using cash app 7 years ago for business purposes because I sale hair. I was scammed by one of my customers who purchased hair with a unauthorized card. So cash app contacted me and told me via email that it was a fraudulent purchase and that they sided with the bank although the merchandise was recieved by consumer. So that put me at a -$213. That’s when my problems started. I paid $213 to bring negative balance current and cash app still kept taking money that ppl sent me via cash app saying it was towards the negative balance but it was already paid. I’ve tried to contact cash app multiple times to get a refund of the money they over charged me, for over A YEAR NOW through email with no response. This is very very unprofessional that they can play with people money and not return any response when it comes to them paying you your money back but when I owed them the -$213 they kept responding until they got paid. I will no longer use cash app nor put my money on cash app when they can’t even respect ppl hard earned money and time to make sure their customers(sellers) don’t get screwed out of their money as well. I used to love cash app. Not any more. I give it 2 stars because outside of this problem cash app used to be great!
Kennylivedbitch - Customer service doesn’t exist
I have never written a review before but I had to because I’ve never dealt with such terrible customer service. I have been trying for well over a month now to fix whatever problem there is with my cash app account (randomly told me I temporarily can’t send or get money due to suspicious activity) they never sent an email or anything as to what was suspicious or what I needed to do to fix it. I didn’t even know there was a problem with my account until I went to try and send my friend some money for doing my nails and it told me I couldn’t. I have contacted support 5 times now to figure out what was wrong with my account but every time I do I get the same automated message saying someone will be with me in a few business days but I never get an email from anyone so when I tell them I haven’t gotten a response they send out another automated message saying that “I took too long to reply and need to open a new case” BUT I NEVER GOT A RESPONSE IN THE FIRST PLACE. This has happened 5 times now and I have given up entirely on trying to use the app. I now use google wallet and haven’t had any issues. Something that can be fixed in minutes has been dragged out for months and STILL is not fixed. When you offer customer service you’re supposed to actually help the customer with the issue.
ShayCheri - Over it
In the beginning I was extremely impressed even though I never received the $5 referral bonus or any of the many people I know who use it. I have Zelle and PayPal and found this app user friendly, quick and simple. It quickly became my go to, especially for sending money to my children.(They're the ones who introduced me to the app in the first place 😏). Any-who, I started noticing more and more oh if my affiliates using the app.
Then today hits, I go to send my daughter a much needed $200 and than I noticed that the payment didn't go through, even though the money pulled from my account. I received an alert asking for me to verify myself by adding my contacts which I did, than it said to send a picture of the front and back of my Drivers' License, I did. Than take a picture and re add my banking information. I have transferred hundreds of dollars in the last few months with no issues. I couldn't even upload money to my own card without all of these extra steps. Plus the $200 I sent to my daughter is in Limbo and won't be put back into my account until Friday, but transfers takes minutes literally.
This app has become a hassle and now I'm waiting on my $200 dollars to be returned. It is no longer worth it for me back to Zelle and PayPal I go. (Once they refund my $200 in 2 days smh 😏)
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APT4u - Business Saver
I thought I was going to have to shut down my little business cause I could no longer afford the methods ( Verifone, Apple, Cisco, etc...) I was using to do transactions, til one of my customers asked me if I had a CashApp? At first I thought she meant PayPal, cause I’ve tried them too, but no that’s not what she was inquiring about. After she gave me her version of the App I did my due diligence and decided to try it out. I have to say, this is the most convenient, economical and safe way to handle monetary transactions.
****Update**** when I first started using this App everything was Amazing, no problems. Then I started to notice others complaining about having to pay to get their own money, having to wait several days for money to be released, etc... Now don’t get me wrong, I haven’t experienced any of those problems and I hope I never will, or I may be trying to find something else too. I use the App to get payments. I ordered a physical card so I can use the money if I need to. Otherwise, I invest it. So, for me it has been a WIN-WIN!
JalapeñoP - DO NOT USE CASHAPP UNLESS YOU WANT TO LOSE YOUR MONEY. Use Venmo or anything else instead!
After over two months of Cashapp sending me around in circles about at $30 refund that never made its way back into my cashapp app nor my bank account. I have been told numerous times that it was my banks fault. My bank has been more than willing to provide me with all of the information and helping me locate the transaction that Cashapp claims was: 1) credited to my account 2) has been voided from my bank account (which they cannot do) and 3) will probably show up as a credit on my statement if i wait long enough. They even sent me a trace number “proving” that they debited the amount to my account but when my bank Checked the trace number it was the trace number of the amount leaving my account not any sort of proof of it coming back to my account. Even after all this time they continue to tell me this is something I need to take up with my bank which is completely ridiculous seeing as though so many people have been having the same problem and the common factor in all of these issues is Cashapp. Even now they still have yet to provide me proof that they even attempted to send a credit for the amount to my account! Please do not use cashapp, even their customer service is a joke, save yourself the frustration!
Shroom2k14 - Horrible Customer Service
I tried to send $10 to my husband (who is one of the only 3 people I send money to on cash app), it told me “payment could not be sent”. I tried to $3 to my friend, it told me “payment could not be sent”. I had money on my bank card so naturally I thought something was wrong with my bank card. I took my card off of my account and then tried to add it again only for it to say “card not supported”. The next day I called my bank only for them to tell me there have been no declines on my account, our systems aren’t down, and they see no problems with my account or card. I tried to contact cash app (they don’t have a phone number) through the app. And hour later, I get an email saying I have violated the terms of service and it could not be discussed in further detail through that email. I contacted them again to try and figure out how I violated the agreement when I only send and receive money from a select number of people. I got no response. I messaged the cash app account via Twitter and was told I would be contacted within 24-48 hours. On the third day (after no response) I messaged them again after receiving my cash app card only to not be able to use it or cash out my remaining balance. I don’t know what kind of business is being ran here but I am over this trendy app.
2 Thumbs Down 👎🏾👎🏾 - I wish that I can give this app a zero
I wish that I can give this app a zero, I tried to setup a business account so that I can receive payments for individuals paying for their classes, ran into problems with confirming the account while I readily provided all required information such as verifying the business banking account and providing my drivers License the account still wasn’t able to go through its verification process for whatever reason. I reached out to customer care which a rep got back to me to sympathize with my frustration and promised that she will escalate and someone will get back to me, which obviously didn’t happen it’s been over a month now and I have sent numerous emails to the customer care team to no response which is horrible business especially for a client that was looking to do an significant amount of cashless transactions through the service as we was identifying cash app as the primary way to pay prior to the embarrassment to the organization
Please don’t waste your time seek other services out there such as Venmo or Zelle as I’m going to deactivate my personal account for myself and my wife and will advise all of my other friends to do so it’s one thing to drag your feet but another when you completely ignore multiple attempts form an consumer looking to bring you business
kfebo - Worst support
I have been having tons of issues with the cash app boosts. If I want to use a money sharing app I’ll just use Venmo, but since cash app introduced boosts I decided to use it. They once removed one of my boosts out of no where and switched it out for a lower percentage off without my consenting. You were able to switch between boosts before, then you would get a warning of not being able to switch over without losing a boost. I was checking out a new boosts details (5 $ off groceries) and in doing so, I completely lost a boost without warning and I am unable to get it back, even tho I had it for a while and had literally just used it an hour before hand, so why wouldn’t I be able to get it back? I reached out to support and they just sent me a very generic email expressing “trying out new boosts” ... that’s fine and everything but that’s not helping me whatsoever. When I tried to reach back out to support they had already closed my support case and now I can’t reach them at all and are being unresponsive. Totally Inconsiderate and rude! I’m not asking for much and that boost was everything to me considering I use the app often to shop in a really expensive city so I need all the help I can get!! I will just switch to using Venmo since this is an outrage but im sure the company could care less...
johnnyboywill - Money lost
I used to have this app: this review is for something that happened about a year ago but is still very telling. A coworker had been using the app with me and several others in order to put money in her accounts so that she could withdraw it later. All in all we’d transfer money and get it back evenly. All told I did about $900 with her. Suddenly one day my accounts have $900 withdrawn from them (the cash app had access to my account) and considered my transactions with my coworker “unfulfilled.” There was a lot of scrambling where my coworker claimed ignorance: I tried contacting square and, only after several weeks of radio silence, did I get an email (which I still have saved) basically dismissing me and telling me to check with my bank. My bank did nothing but try to figure out how square could access my account so readily; nobody did anything to help me figure out what had happened. In the end I got most of the money back from my coworker and had to close and reopen my account because my bank wouldn’t do anything to help—and neither did Square. Yes I and my friends were stupid for helping our coworker, but I’d expect something a little bit better than “it’s not our problem.”
Thus my conclusion: this app is a rip off and if something goes wrong, square will not help and does not care.
Brionna Edwards - Terrible customer service/ scammers
According to cash app, a payment of $1850 was “instantly deposited” into my account successfully. However, that was not the case. This is actually the only payment that I have had trouble with using cash app but as you can see it’s a lot of money. I talked to three different associates because two acted like they didn’t understand my problem and the third one kept telling me that my bank had “accepted” the payment but my bank confirmed that cash app had never actually sent the money. They finesse you by requesting a “rejection document” from your bank but a bank can not provide that kind of documentation if they was never any money sent to reject. Then the associate, Nessa, claimed that she would escalate my case to a manager, and they would be in contact with me shortly but they never contacted me. I will be seeking legal action against this app because this is unacceptable. They even failed to provide documentation of my bank so-called “accepting” the funds on my behalf or even a credit card info change they claim I did. It is obvious that they lost my money and do not want to credit my account to replace since this mistake is their fault. Never using this app again. I do not recommend it unless you can risk losing money or have the patience to deal with incompetent customer service.
Tlleigh - Short lived
Ok, so the response I received from the developer is a bunch of crap... I’ve made higher payments through the CASH APP and it never asked me for my personal info. This app has no reason to request an individual’s SSN or date of birth, especially with the high rate of identity theft in the world. You want to put some security in place then develop security questions..Again the developer has no need to acquire an SSN or date of birth.
I was really starting to liking this app until the day I was preparing to pay someone a very small amount of money (less than 60 bucks) and before it would process my request it asked for my full SSN & date of birth and I thought why would this app be asking for such info when I’m using my own debt card from my own account,( I understand about security and so forth but yet I didn’t have to provide any of this info when I signed up, I may have had to provide my DOB, can’t recall but I know I didn’t have to provide my social) there was no need to have this info to process my request. So I sent an email to the developer and was advised to send them info they should already have, at this point it appeared that something fraudulent was going on so I immediately deleted this app, don’t have any plans to reuse. All I can say for future users be careful, don’t give out your SSN.
David Orange 10 - They will bend the rules to the end of the earth to deny a referral bonus
I had been having a pretty good experience with cash app - until I had my father sign up with them for the referral bonus. We were very particular about how we did it to make sure we met their rules. He was new to the service - used my referral link - and connected his bank account. What happened is we both linked the same business debit card we use to add money to the account because we work together. After a week of dealing with their customer support I received about 3 boiler plate word for word responses of lazy customer service that they are denying it becuase of the shared debit card. I pointed out we met all the criteria with proof - but they seemed to scour the policy to deny the referral bonus. Does it make sense to sour a relationship with a customer over $10? I had multiple direct deposits linked to the card and was using it a ton. It seems foolish to tarnish what could be a profitable relationship for them with referrals and card usage fees over standing on foolish principal to deny a bonus. That was their choice - now I have to try and spread the word to cross every t and dot every i to make sure they live up to their promises - otherwise they will scour to deny you too - that is more important apparently than customer service.
KTonius - Bad customer service and lost money
Hi, i usually don’t make reviews but i have to on this one. I lost access to my old account because I no longer have that phone number. I created a new one and tried for more then a week to get access to the old account because i had funds on it. I contact customer support they responded telling me to try two option and if it didn’t work respond to the email. I responded to the email more then 5 times and no one have helped me and it’s been more then a week now. It’s at the point where customer service is not even responding to me. I sent the email with my old account phone number cashtag and the identifier number on the funds that was mistakenly sent. I have even tried to do a whole new request for help and still no one have responded to help me. I been using cash app for a while and at first i was loving it i would have gave them 5 stars. But not after a week of giving me the run around i feel like that’s bad customer service and someone needs to help me. If i had help resolving the issue especially since i made it known that the two options they gave me didn’t work i would have gave them 5 stars. If i get help resolving it i would change it to 5 stars but after this experience i feel the app is a waste. I need help and no one is helping me.
_freethink - HORRIBLE CUSTOMER EXPERIENCE
This is probably the only review I have EVER written in the App Store and I hate that it’s not as positive as I would want it to be. The customer service for this app is beyond poor, which is so unsettling since it is a financial app. I would think when dealing with something as sensitive as bank information and people’s money, there would be better processes and procedures in place. The only way to contact them is through email. The representative I was working with (Resa) was dismissive of my problem, without investing she deemed it fixed which was untrue. When I corrected her, she attempted to pawn me off to my bank, which was also not the problem. After multiple emails, screenshots, and me insisting that she look into this matter fully and correctly she finally realized it was an issue on their part. I’m assuming she submitted some sort of ticket for further resolution because in her final generic email there was a link to a website with an investigation update, even though it references a completely different issue then what I contacted them for. If anyone knows of a better money sharing app, please feel free to refer me. After this I’m done. Definitely not comfortable with my money being connected to a system where I can’t trust the company is as committed to my money and service as I am
SattireSam - Ripoff referrals, and zero customer service. It used to be great.
I’ve used Cash for years now. I can remember being excited when it was the first readily available app or “banking institution” that had the ability to make instant deposits via debit card. I could’ve sworn that they’d have given PP a run for their money (literally!) Well I see now why they haven’t. There is almost zero customer support whatsoever. PP has overly involved support so maybe they can lend you some. For weeks now I have watched invalid charges get declined. My card was lost. I had it replaced and somehow the charges from the old card are still making it to my account so I refuse to put money in there bc I don’t want to pay for expedited shipping to Mexico for some guy named Jorge to buy new boots! Furthermore- the referrals... I’ve had multiple referral credits that showed up in my account and literally say the transaction “failed.” The $5 just flat out fails to load to my account. It’s a legitimate referral, and it’s being paid. But it never actually gets to me. Similarly, I can never actually get any help from support, that’s assuming I can find a way to contact them bc that alone is an adventure in itself.
Thanks for the few years of decent service but you aren’t the only institution offering those instant transfers anymore, thank god
DisgruntedRay - All good till it goes bad
Cashapp was literally perfect for me perfect! I could send and receive money so easily and it was so convenient because everyone had it. Then I paid for a phone through Cashapp that was never sent to me. As soon as I realized it was fraudulent I contacted Cashapp to try and get them to block the transaction or refund the money back. They don’t have a number they weren’t answering my emails, when I finally got in contact with a little help I was informed that transactions were final and couldn’t be reversed that I had to go through my bank which is exactly what I did. I notified my bank which refunded me the money and I thought everything was fine and dandy until I tried so send money and realized Cashapp had closed my account without warning or investigation because I went through my bank to retrieve my money but only AFTER they said they couldn’t help me. It’s extremely unfair and the fact that they said their decision was final without ever letting me explain anything made me feel like they thought I was a crook or a scam or something. I was the victim of a fraud and it’s like I paid dearly for my naivety in sending someone money for a product I guess. Shame on Cashapp though for poor customer service and just closing my account after telling me to solve my issues elsewhere.
Iphonechick1969 - Stolen money
App works great till it doesn’t, money has been taken from my account daily. And I can not stop it, turned off my card, didn’t work because it a different card, email support and they keep telling me it’s an old card linked to my account. Why on earth would an old card still be active? No costumer service at all, text feature of app always say “Try again later”, email gets nothing done. Going on five days and my rent is short because of money missing and no one can help! Over 150 from my account and not one has an answer, or can fix. Hey cash app, you have my money! At least have a human available to talk to whe. Something goes wrong.
Post Developer response: I did contact, when it first happened and every day after that. Approximately 6 days and counting and still no resolution. Over 150 taken from my account and still no resolution. SMH. I love this app and recommend it to many people, but at this point I can no longer recommend. You need live help when something like this goes wrong, email and text options do not cut it when you have people missing their hard earned money. People suffer stress and anxiety over money! You want to leave people in that state for days while you figure it out, your going to have many more of these reviews!
el_snorlax - Absolutely atrocious customer service(updated)
For you to have no live customer service, no email to file formal complaints and no way to dispute charges in the app (despite that being what the instructions on your website say to do)that are made is unacceptable. I will be writing a letter to the better business bureau as well. Somebody hacked my friends Snapchat and I sent a payment to what I thought was the tire shop that she was getting her car fixed at and now I’m out $110 dollars while unemployed in a national pandemic. It’s absolutely disgusting that you think you can run a fintech business in such a way. I will be exhausting every resource I can to get my money back but I certainly will never use this awful service ever again
(Updated as of 10/23) I will keep this review up because people ought to know how extremely loose your user protections are, as well as how easy your app allows people to hack various social media and acquire money through your services since the customer support is straight garbage. I have a thread with 3 or 4 customer service reps where I submitted the information on the false payment, the person’s refusal to refund the stolen money, my conversation with my friend who was hacked and any other information relevant to and they told me that there was nothing I could do.
HOT GIRL KIM - Horrible Customer Service
I used to love cash app and used it for a long time to send money to people in my family for little things like paying someone back for food or just getting money in general and then randomly one day it says my card is no longer supported and all my transactions were denied from going through. I’m trying to see if something is wrong with my card itself or if I need to get a new card number from my actual bank, come to find out they don’t even have a phone number to speak to a customer representative! Only an email that gives you these trash automated responses and doesn’t really explain anything. Then when I went and emailed them they switched up and said somehow I violated the terms of service which I don’t believe I did, and then gave me bs about not being able to provide more details for security reasons, which is a cop out. Any company without a representative to speak live with a person does not really care about their customers! They love to reply to all the reviews on here and look helpful but do nothing when we actually need help or have questions! Plus the annoying fees for instant deposit for any amount of YOUR OWN money and having to wait literal days if you don’t wanna pay the fee is not worth it, I’ll stick with Zelle ✌🏾
YouKnowMeOtsBx - Refund Issues
This app isn’t bad. It has a great concept of sending and receiving money with a few simple taps which I like. But about two weeks ago I sent my girlfriend $150 for a bill and she never cashed it out it just remained in her App, Cash App. Upon realizing she didn’t need it, I actually did. She used the refund button and it shows as refunded. I gave it a few days because I don’t expect everything in life to be instant. But I haven’t received anything at all. I’ve contacted “customer support” and they requested my identifier number as well as sender and receivers phone number and my cash tag. I provided all of it in an email response and i have not heard anything back from them yet. As I read other comments with this refund issue I realize it’s completely real and it’s ridiculous honestly. $150 just afloat with no information on where it is or when it’s coming or what’s going on. I’ve been trying my hardest to find a customer service number and I keep sending these “forms” that are supposed to be helpful. It’s shenanigans. So don’t use the refund option.
P.S I still haven’t received my money, hoping developers will respond to this and give me some sort of help.
kosherko - Almost too good to be true
When I heard you can get 10% off at my favorite places and $1 off at coffee shops, I thought it has to be some scam. However, after using this for a couple of months, I’m amazed. The fact that it’s by a reputable company made the decision easier when I signed up. The physical card with the etched signature is really cool. Adding money to your account is easy with Face ID (no extra confirmation needed).
My biggest concern when I heard of the service was privacy. Now, with the boosts, there’s obviously something this company makes in return, whether it’s data on what we buy and where we buy it from but I’m fine with it because I’m getting paid in return. I’ve estimated I probably save at least $1,000 per year with this app without modifying my shopping behavior at all. With those savings, I’m fine giving Square whatever it is they make from me. That’s how this should work: if you use my data, then I should get paid (*cough* Facebook, Google *cough*). Give this a shot, best thing I discovered in years!
Dreka81 - DO NOT USE THIS APP
If I could give a zero for review I would. Six months ago my credit card was stolen, so I tried to update the credit card info on cashapp with the new card the bank issued me. However to remove the old car the cash app system requires that you know the card information which I did not know. I contacted customer support which gave me no help other than say create a new account then they would merge the two accounts. I have not been able to get my money or get anyone on the phone to help assist. They do not take calls. I’ve gone back and forth with at least 20 support tech and after I send over the info they just stop communicating.
Six months later, I created new account, my money is still stuck, and I can’t get the info for my taxes which is account to my cashapp business account. Since I do not have the old card to enter the information old debit card number they will not help me. I went to my bank and got the information for my debit card, I have created 5 new accounts trying to adhere to there policy so some can merge the old accounts. However, each time after We correspond about three times send they, to access that account I need to create a new support from another account and stop communicating. They Are THE WORSE. DO NOT USE THEM!!!
Kdeejum23 - Worst experience.
My account was hacked and scammed, money was taken without my consent or approval. ..email compromised the list goes on and on.. Reached out to cash app support/help numerous time .No secure and reliable help. Truly Not legit. My cash tag and number is in the hands of someone that’s not me . I’m the only person in the world with the name Deejum. This is a horrific and horrible app to use for cash purposes. and Operation Of Business. I would feel more safe going back to the old way..Secure banking Institutions.. that has my best interest at the core of their values and morals. Because I’m the customer and not just a random person..
But from the experience. I had to lock my whole entire life. Because I don’t trust anything or anyone behind a screen. I hope and pray no one goes through this. I wouldn’t wish this on my worst enemy. I truly hate Cash app. They are the worst people to invest in or even consider doing business planning. I hope we as a people can stop them. And shut them down. Because too many people are loosing money, their stocks, investments, hard earn money. Due to Neglect of nondependable and unreliable sorry Scammers.. That will just stand back and let hackers and scammers access personal information. Please share this around.. Let’s Keep Each Other Protected and Secure.
Magaulls - WARNING!! Great until you have an issue!
WARNING! IF you are just using this app to collect or send small amounts of money for services/friends GREAT! However, IF you have ANY issues you WILL NOT be able to contact anyone except via email. I have a merchant that has continued to charge me monthly and are unresponsive and not even open during Covid, so I can not even get in contact with them to cancel or dispute the charge directly. I lost my job during pandemic, so every dollar counts. Sutton Bank, which is who runs cash app DOES NOT dispute charges OR stop payments. AT ALL. Their canned response from their overseas customer service, keeps telling me to contact merchant, which clearly they are not even reading my issue AT ALL because that’s not possible. I have been loyal to this app for years now, no more! Additionally if someone hacks into your cash app, which happens more than you think, you are OUT OF LUCK.
Sutton Bank is not traditional bank and you will be screwed. I had a friend who lost 3k after someone sent themselves money and they say there’s NOTHING they can do. I will go to every outlet possible to shed light on this horrible practice. Again, keep your balance no more than $50 and do not use it for anything outside of small transfers. YOUR MONEY IS NOT iNSURED like a transitional bank!!
aleithieya - BROKEN APP. AWFUL CUSTOMER SERVICE.
If I could give negative stars, I would.
My husband and I decided to use cashapp because we heard that it was easy to transfer funds between accounts- this is essential since he travels a lot. The first payment he sent went through fine, as did the purchases that I made. Since then, though I have not been able to receive any money from him “for my protection” which makes absolutely no sense considering I’m the one RECEIVING the payment. I did not have this problem in the past when I was having money going in and out of my account regularly. Also, I can still send money to HIM- once again absolutely no sense, I can send him money but he can’t send me money.
You cannot get these people on the phone. You have to search high and low just for a phone number and when you call it gives no option to speak to any real person. It tells you to contact support through the app. When you try to contact support through the app the only option it gives you is “This Solved My Problem” (which it did not solve my problem lol) I once got to email someone (who I’m half convinced also wasn’t a real person, just automated response based off of what I stated was wrong) where they pretty much said ‘Tough luck, use a different service’
CASHAPP IS A RIPOFF - DONT USE THIS APP!!!
I’ve always use cashapp to get money because I didn’t have a bank account and some hackers stole my money out of my cashapp account. And I never did get my money back or get it refunded. They just denied my request and closed my account. And I also tried to verify my account for bitcoins but my identification card is expired and I don’t have any means or transportation to get another identification card. Everything is almost closed due to COVID and you have to schedule an appointment to get your identification card. This is ridiculous how they treat you when people are dying because of the COVID-19. Some people don’t even want to get out of there house and wear a mask because this COVID-19 is getting worse instead of getting better and going away. So cashapp can you please help me and give me good answers to my questions when I email or chat instead of just saying anything. We are customers and we pay y’all to work. If you didn’t have any customers how would you get your bills paid and pay your employees. Watch out and take care of your customers or y’all will be out of business and upgrade your staff and make sure they are doing there job and get good training to help the customers and not just tell them anything. This is so ridiculous get it together.
Doleredartic - Bank card relation issues
I am deaf. I use America Sign Language to write.
At first of all, I love the way they set for me to “transfer,” “send,” and “request”. One issue is the one I can’t choose which one bank I can transfer money to cash app. For example, this cash app asked me about “Linked Account” which I put two different kind of bank is my own bank and “outside of bank” such like chime card, visa card, or chase card that are not relate to bank but it legal to use. Anyway, the point is I add my account bank and chime account on cash app “linked account” then I thought cash app probably ask me which one I prefer to transfer money from chime or my own bank to cash app. It actually subtract my chime first but I rather to subtract bank. I can’t choose what it suppose to be. Every time I have to decide which I transfer money to cash app that mean I have to remove bank then change to chime to transfer and had to remove chime again to change to bank. It too much to change and cant directly choose where I want to transfer. It look like I have to choose only one bank that can able to transfer. If you fix this issues then I can give you full stars.
ElvisSung - They Disable Your Card. And Say It's Final. And You Can't Call Them.
They Disable Your Card. And Say It's Final. And You Can't Call Them. I was at a store and grab my cash card to pay. And I declined the sale even though I had $47 dollars on my card and the sale was like $13. It was right as the store is closing and I have no other form of payment and I had to leave without my items. Well you can't call customer service you can't text customer service because it's always out of hours of operation. No matter what time it is. So I sent an email which they get back to you within 48 hours. And basically she says because I've made violations or because of disputes about my payments which there has been none zero no dispute do you wanna thing I can think of is I ordered a new cash card and the numbers changed and people with the old account information are getting declined because I have a new card. Quit because I can't talk to somebody at customer service she just says the decision is final oh my unemployment money is getting put on to this card into the account i'm direct apposite and now that's in jeopardy it's all the money I have. Millions and millions of customers you can't even call anybody how much freaking money do you people need get a customer service team.
just_review1994 - Beyond terrible customer service
I am not going to tell you not to download this app but I hope after reading this you will think twice before downloading this app I’ve already got everybody around me to delete this app and I hope others will take this into consideration. I’ve been using the app for a while now with no problems. Everything was fine until last week.
One day out of the random, I get an alert from my bank telling me that somebody has charged my card for $100 and then another payment for $75. When I look on my bank account statement it says the transaction came from Square inc.
The person that the money was sent to someone I’ve never heard of or never met. Which led me to believe that there some internal problems going on with the cash app. I contacted my bank immediately to report fraudulent activity. But they tell me that their hands are tied because the transaction hasn’t posted to my account yet.
The only people that can help me was square Inc. but when I contacted them I received one email and I haven’t heard anything since. I’m still waiting for the money to be returned to me so I can delete this terrible app and pay bills I'm now behind on because cash app hasn't helped me at all try to retrieve the money that was taken from my account.
Pain in the wallet - Scam
I have been using this app for over a year without a problem however I had an issue last Wednesday and not only is all my money gone I have sent a total of 18 emails to the app as the have no call center and only received 3 emails back asking me questions but then never responding again. I can’t believe how easily this app can take your money without any accountability or communication with the customer. Your bank or credit card will do Nothing to help you and this app does NOT have any support. So Buyer Beware! I have filed a report with the FTC the DOJ and my local PD and the FBI. So maybe they can get some sort of response. My loss counts as grand theft.
I am updating this review. The developers obviously don’t read the reviews posted because it seems that the have a standard answer of “please contact us” and give the help link. If they where acutely reading the review above they would have seen that 19 emails have been sent and NO responses. At this point it has been 22 emails. So if you want to give me other feedback app developers then give me a contact person or a phone number or have someone at your company reach out to me! As I stated before I have filed a complaint with the FTC the DZoJ and the FBI and guess what? All three agencies Have responded to me unlike your company!
b.a.k.0311 - Do not use!!
I literally never write reviews of apps, however, the complete and total lack of customer support is beyond frustrating. I have not used this app in the past, but my sister has without any problems. I downloaded it for the first time a few days ago. No problem uploading my card info, but when it came time to cash out a payment, I would get stuck on a loading screen. Ok, fine, no big deal. That is until it happens EVERY. SINGLE. TIME. Glitches happen, and it wouldn’t bother me, except there is literally no way to contact this company. So I search the cash app, their website, Google, etc... trying to find a customer support phone number. There isn’t one. I send an email to the customer support team. No response. I send a second email. Still no response. Third email-nothing. I refunded the money via the app that was sent to me, but god only knows if that will actually get back to them. We have both called our banks trying to see if they have any experience working with this app. They have attempted to find a customer support number with no luck. I am hoping this person will be refunded their money, since it was a sizable amount. My concern is with the legitimacy of a company that deals with your money, yet has no way of being contacted.
thisisnotokk - RUNNING IN CIRCLES!
This app is absolutely ridiculous. If I could give zero stars I would. I “sold” my iPad and all the accessories to someone from LetGo. I had to send in a confirmation to the team with a tracking number. Once the tracking number was verified, I couldn’t get my money because “I reached my limit and I need to extend my limit”. They asked the lady receiving my iPad to send over $300 to “expand my spending account” so it can become a “business” account. Then they asked me to buy a $100 Google Play gift card to expand my account. After running around to get a gift card, turns out the gift card is “not activated” according to them. They asked me to go to the store I purchased it from to “activate” it. I went to the store and called Google and they said it was activated. Then CashApp asked me to buy a $100 Sephora gift card because the Google Play one was invalid. I am still waiting for their “verification” so I can get my money!!! I am leaving for a trip and was hoping to get my money by then but it looks like I won’t be since they ghosted me for the past 12 hours. THIS BUSINESS SEEMS SUPER SHADY. The lady that bought my iPad said this is normal but this is just down right absurd. Chasing gift cards and using MY money to “verify”. Total bs. Just use Venmo or Facebook to pay people.
KaylaKujooKool - I absolutely love Cash app but my first time recently experienced trouble with a payment
Cash app is Great , very easy , committed to securing your private info. The fees to cash out instantly is very affordable. BUUUUT recently my best friend tried sending me some money threw Cash app of course unexpectedly the payment failed going threw on both sides. It’s always went threw super fast and easy without an problem instead of this time. Same info on both sides , it annoyed me and him. Because we’ve always found Cash app so easy & convenient to use. Just this one time the payment failed several times to go threw on both sides. I’m not sure if it’s just a bug but there should definitely be some way to send a email to customer service when things like this happen threw the app. Instead of going threw the hassle writing an review, Other then this one time of one failed payment refusing to go threw Cash app has been wonderful to me and all my buddy’s. Thanks I absolutely love Cash app but please resolve this issue , Thanks AGAIN :) :) :)
MommaK121712 - Crap App
i was referred to this app , and at first i liked it because i could pay for my games on my phone with it and use it, but then with in a few hours of having the app on my phone i tried to send money to a friend ( as the app states you can do) and it “failed for my protection” and was cancelled so i asked my friend to try and send me money to see if it was just me and it did the same to her when it was sent to me but she was able to send to others! So i contacted support! This has continued to happen to me! I have contacted support several times over the last week and no one has gotten back to me! I think it is crappy that you want people to use your app but after 2 hours of using it you do not allow them to continue using it or to send or receive money anymore! I would like my account to be fixed because at first i really liked the app and the features seemed to be better than paypal with the way the “Cash app” Card is set up VS pay pal but if i am in able to send or receive money from others or to others or even get a response back from your “ SUPPORT” team i will not recommend this to anyone ever again! If someone could kindly get back to me immediately i will change my review but till then it stands at it’s a CRAP APP with 1 start!!!!
themajesticglory - Money not refunded
Today, June 1st, 2019, I was trying to send money to pay rent. I was trying to send $450. I went into the app and I saw it was waiting for me to confirm, so I did that but it took out an additional $450 by mistake, so 2 transactions each at $450 equalling $900 was taken from my debit card. I contacted support via email but they couldn’t help me saying the process failed. So the recipient found the support phone number and we called and stayed on the phone with them for almost 2 hours while they took all of her banking info and SSN and picture of her driver’s license they said for verification. Then they tried to perform a few dummy transactions on both of our accounts, but those transactions took money from my debit card and from her bank account. During the dummy transactions, they also took out additional $99 from my debit card leaving me with a negative balance on my bank account. I need all moneys refunded to not only me but also to the recipient. I now have to wait 24-48 hours to file a dispute with my bank. I called back several times to get help but the managers told me to buy an eBay verification card for them to refund my money. I’ve never heard of this before! I will contact the police to see if I can file a formal complaint as well.
ClermontCitizen - Horrible Experience and Service
On September 19, 2020, I called in to report an error on my part of sending funds to the wrong recipient and wanted to have the amount refunded. The amount was for $375. I’m on the phone for HOURS! Amounts were being tallied to my bank in the amounts of $99, $49, $22, $15 and larger amounts in bit coins. I kept being told that this is to “verify” my account and that everything would be refunded to me plus $200 for the time. All of the debits left my account overdrawn by $1,285! I was told that it would be all credited back on Sunday, September 20, 2020, by the early afternoon and that they would call me to confirm it and I’d see the amount on the cash app for me to “cash out”. There was and still is no refunded amount. I was called on Sunday afternoon and another $104 was tallied against my bank account. I was told that this was an error on cash app’s end and the full amount would be refunded. It didn’t happen and when I attempted to call back, Sunday, Monday and today, there is no answer and I hear “The text mail subscriber you are trying to reach is not available.” Every number that called me says the same thing! Not only did I lose the $375 that I sent in error, I lost over $1500 in bogus cash app charges and overdraft fees from my bank!
Coa4life - BEWARE!! THEY ARE THIEVES/SCAMMERS!!
I wish i could give them a negative score but one star will have to do. I ordered an item and never received it so I disputed the charge and got my money back. Two weeks after that they took the money back saying i lost the dispute even though I’ve given them proof that not only did the merchant send my item to a whole other state in the middle of the country when I live in NYC and the order receipt clearly shows it was supposed to be shipped to me in NYC not INDIANA!! , but he’s also ignoring my multiple emails asking for a refund and or a new product. I’ve shown cashapp all of this and they still won’t refund me my money and either ignore my emails or send a generic answer that completely ignores everything I ask them. HORRIBLE COMPANY/CUSTOMER SERVICE!! get any other app besides cashapp. I’ve had minor problems with people sending me money and it never came through but this is beyond messed up and really shows the corruption of this company. I hope nothing good comes to them, since they think it’s ok to take everything I have and leave me broke with a negative account for a week in the middle of a pandemic. I had to to pay off that negative just to use my account again. I hope karma shows no mercy. THANKS FOR NOTHING QUEENIE(their representative)
klnnvyin c - Banned for no reason no explanation.
I was randomly banned from using cash app because “my account violated terms of service” I was not given any explanation whatsoever as to why I was banned. I have read the terms of service and I am absolutely positive I have not violated them in any way. They also told me they would not explain to me why I was terminated. I have done some reading and I’m, by far, not the only one who this has happened to. I came to the conclusion , based on what I read, that it is because I bought bitcoin. Why even offer the service if they are just going to ban people for using it? Cash App is horrible. I am very upset and insulted. Luckily I didn’t have any money in my account when I was banned because I’m not sure how I would’ve gotten it back because their customer service is nonexistent. Luckily there’s plenty of other apps like circle pay, Venmo, or Zelle, that don’t have a history of randomly banning people with no option for an explanation. I will just use one of those instead. I’m sure I’ll get some kind of response saying how sorry they are to hear about my bad experience like they’ve given to everyone else. Well why don’t you do something about it then? I don’t care that you’re sorry I want an explanation!
mstridmnd - Almost perfect
This app would be PERFECT, but of course they are IMPOSSIBLE to get ahold of when you have a problem, I’ve contacted customer support by email (because there is no other option) MULTIPLE times, and never receive any form of communication in return. This is a major issue dealing with a banking app because my money has been taken multiple times by cash app and never returned because I can’t reach them. I also can’t stand that they only have an email option because I’d rather explain a situation over the phone, personally. My husband was in a bad car accident and lost his wallet along with his cash card which had about $800 on it and he can’t access that cash app account because he lost his phone in the accident too, and he was never able to get that money back because they refuse to respond. I’ve also been charged multiple times for a single transaction and the companies always tell me that it’s Cash App’s fault, but cash app doesn’t answer! I’m so fed up with this app because it’s easy to use and I’d love it other wise, but customer service needs to be taken way more seriously, and actually prioritized!
''tis greats - DONT TRUST THIS APP
I don’t ever write reviews on apps but I have to on this one to notify future users that this app cannot be trusted at all. I decided to put my debit card on the app and next thing I know, I check my bank account transactions and I see that cash app has taken $500 away from my card. I’ve never given anyone my card information and I haven’t even sent anyone money or received money from a single person so I knew for a FACT that the owner(s) of this app were to blame for the missing $500 and honestly it’s just frustrating because I’ve worked hours and hours to get that money. I didn’t work shifts just to get my money taken away from a app that I just downloaded. I’m sure this company already receives BANK. i’m not rich. I have to work hard for money and the fact that CASHAPP decided to take out $500 really hurts me. Thankfully, I called my bank and told them what had happened and reported it as fraud and they’ve let me know that someone on cashapp unfortunately got into my information and remember, no one had a hold of my cashapp account to even send me money so it was indeed the owners of this app. From reading the reviews, I can see that i’m not the only person who’s had their money taken away from this app. This is horrrible
Bbabiii - No customer service
My account was closed in January and I have yet to get explanation from anyone other than their robots. I keep getting the same email every time I send an email to cash app support. This an unfair and unorganized company. I loved this app until you guys basically told me in email that the reason my account was closed is cause I had too many transactions between my family and friends which I can probably count the amount of people on one hand or two. Either way this isn’t fair that I can’t even get a live person over the phone to actually help me. I need this app for my business and I can’t use it because you people have figured a way to remove me when I’ve done nothing wrong. My mother was sending me money to hold for her cause she didn’t have a working bank card. I would send her money little by little and that’s when this crazy company decided to say I was violating the terms with someone that gave birth to me. My mother still has her account but yet I don’t.
Y’all need to invest in phone lines. I’m not trying to speak to an automated email. This isn’t fair to me that I can’t send my mother anything when she needs it. I have to send my grandmother money thru our bank and then have her cashapp my mother the money
EEhhhhhhhhhhhhhhhhhhhhy - Almost great
First I’ll say, I like the simple cash app functionality that allows me to quickly pay friends from my debit card. That’s great and has always worked well.
My main interest, and what I was most excited about, was the bitcoin functionality on cash app. Being able to buy bitcoin is an awesome step, but I was disappointed when I found the functionality to send (to friends as a gift, or payment) was not there! Not what I expected from cash app. In fact, the wallet won’t even allow me to withdraw my bitcoin. I applied for kyc months ago. The enable withdrawal button still does not work. I even sent in a support ticket detailing the issue.
I’m not mad and I do still like cash app but please please please get this fixed! It would be great for bitcoin, and great for cash app as they would be one of the first major, widespread payment systems to implement full bitcoin payment functionality. It would be awesome to tell friends and family that an app they already have does bitcoin! With it limited and functions buggy I’m still hesitant to share this news as I don’t want people to get turned off early. Fix it, then 5 stars!
DonBrodn - THIEVES CASH APP ARE THIEVES
If I could give one star I would it’s crazy how the company charges you two dollars to withdraw your fund on top of the atm fee the atm charges and then I noticed if I try to withdraw an funds higher then 50$ my money is never dispensed this issue happened more than once I was told not to use the atm that took my money and sued a different atm and the same issue happened idk what’s going on with this company and the fraudulent thing that’s going on but I wanna make sure no other American have the issues I’m have it’s been three weeks and I still haven’t received my funds back into my account and no one has gotten back to me regarding claim unprofessional they don’t even have a number you can call you have to send stupid emails that no one response too I’m highly frustrated with this company and do no recommend this company at all. ID PERFEE PAYPAL OR VENMO EVEN ZELLE BEFORE I CONSIDER USUNG CASH APP AGAIN THEN YOU GUYS SAY TO CONTANT THE BANK ASSOCIATED WITH THE ATM AND I DID THAT I DIDNT EVERYTHING ON MY END I WAS SUPPOSED TO DO I PROVIDED ALL MY INFORMATION AND STILL IM NOT TALKING ABOUT $20 or $30 CASH APP STOLE $200 FROM ME AND NO ONE IS RESPONDING TO MY EMAILS NO ONE IM GOING TO TAKE LEGAL MATTERS BECAUSE IM NOTICING THAT IM NOT THE FIRST PERSON THIS HAPPENED TOO AND I WONT STOP UNTIL I GET MY MONEY I WORK TO HARD FOR COMPANIES AND PEOPLE LIKE YOU GUYS TELL MY HARD WORKING MONEY
Kleeg2 - The security in this app is horrible
I open this app and I set all the security things so that supposed that protect you, well that’s don’t even work someone hacked my account they enter and send money to someone that I don’t even know, I tried to reach that person so I requested them to make a refund for the money they send without my authorization they declined it. I send a email to the cash app staff explaining my situation but they keep telling that I have to deal with the person that receive that money and ask them to return back to me which I did and they declined the request I explain that to the cash app staff so she told me that they can help me with that, that cash app can’t return me the money. So I lost my money that they permit other person steal me and they don’t even make anything to help. If the money was of someone of the staff or anything near to them I’m sure that they will do anything to help themselves to have the refund of the lost money without any problem. Since I lost the money that I don’t authorize to send and has to close this app so I can protect myself for being a victims of theft by this app again. And in conclusion this app isn’t good nor secure for nothing. If I could have put 0 stars in the rate here I would have done that.
Azhane!1997 - Direct deposit pending?
I’ve been waiting ten weeks for my unemployment to come. I’ve been in such a deep financial hardship and I thought all my financial troubles would be soon gone when my unemployment direct deposit hit my account. Just like the times before. But my check has been pending since noon today, making me have to reschedule all of my appointments to buy a car, and start to get back on my feet. I know it isn’t just me, it’s something to do with cash app. And everyone has been trying to get through to support, to only be answered with bots. This is messing with people’s lives. We are trying to be patient but what possible explanation could there be for cash app to be holding, teasing us with our own money? I need to pay my rent. I need to buy things around the house. Like we just ran out of toilet paper. My family is in hardship and cannot help either. Please someone explain why this is happening to us. It’s suffering on top of what we’ve already been going through from corona and we just really needed someone to rely on for financial delivery and have always thought that was cash app to get the job done. But I’m just not sure anymore. This is beyond frustrating.
Hevzkbev - I don’t think I’ve ever written a review before this...
I would give less stars but hopefully they’ll see it more if they think there’s some hope for this client. It is nearly impossible to try and find anywhere on their website or app where you can actually get ahold of any form of support if you have an issue. The whole system seems as if it was set up to keep people going in continuous loops until they get entirely too fed up and give up with their issue. How does a service like this not have a dedicated support phone number where you can speak with real people who can help resolve your problem or even a more apparent email. This is pathetic and I’m dumbfounded as to how it even has as many stars as it does. For a company that wants you to use a card as your own debit card and help push their brand, they do an incredibly terrible job at helping keep their clients happy. This is quite possibly one of the worst instances of customer support I’ve ever had the displeasure of dealing with and I’ve worked in the food service industry which should give you an idea of what I’ve had to deal with. Immediately uninstalling. It’s a horrible waste of storage on my phone.
echibq - Don’t trust at all. BS
I’ve been using cashapp for the past 5 months with no problem but last night I got 3 UNAUTHORIZED withdraws from someone in California from my bank account through cashapp totaling $110. I have no idea how that happened I didn’t know someone (who I don’t have in my contacts) could withdraw money from my account without my permission. I am unable to view this persons account or report it as a scam because CashApp does not have a legitimate support team or number to contact. How does an app that deals with your bank account NOT have a support center and takes NO RESPONSIBILITY for unauthorized activity. I have called all the numbers associated with CashApp and one of the first things the automated voice says is it is not responsible for scams or numbers posing to be cash app. The official number I called stated my call will not be answered due to the extreme circumstances of covid-19 and their offices being “overwhelmed”. I have reported the fraudulent activity to my bank but they are unable to do anything since it is through CashApp. I have closed my bank account and deleted my CashApp account but I am furious with how the situation has been handled and I think it’s unbelievable the unaccountability this app has that is actually on the App Store. DO NOT DOWNLOAD
at71819 - Horrible app- Venmo is much better
Agree very much with many of the reviews I’m reading - I got the app to help a friend send money to my boyfriend for an air bnb rental, I saw the referral bonus and asked him to get the app, which he did through the link provided and I sent him the money sitting in my account, but instead of taking the money from my funds within the app, it took it from my bank and due to the large amount I overdrafted and now am paying a $35 overdraft fee, which I didn’t notice for a couple days until I got the notice, in addition we’re both still waiting for the $5 which should it ever come means I’m still $-25 because I downloaded this app instead of asking my friend to use Venmo which always has worked just fine. Still waiting for a response from customer service 3 days later as well
*To update this in response to the reply I literally sent the same amount in my cash app and have yet to get a response as to why it was still taken out of my bank account, the funds were exactly enough therefore it should not have been taken out of my bank account. Yes after 8 days 3 emails and contacting on Twitter I received a response still not answering why it was taken out of my account and causing me to incur fees.
Krissaz - I need my refund please
Let me start by saying that today was the first I’ve ever downloaded this app Because I’m so used to using Venmo or Zelle and this has been the worst experience I’ve ever had with any app whatsoever First the money that I tried to send which was $75 was returned up and trying for five times with my BOA card so I call customer service for your cash app they told me to buy a Google play card of $75 after trying to send my $75 from my Google Paycard the Rep told me That he wasn’t aware that he wouldn’t be able to send cash unless the Google Paycard had at least 150 bucks I went back to the store and I bought $80 card just in case they were Taxes and that is a total of 155 just to send $75 when I was told that I would’ve been refunded the 80 bucks to my a/c after staying an hour on the phone with these people that say they are Google pay customer service because I went online specifically looking for your customer service contact number and these people told me that I had to go back to the store and buy a card for $100 just so I can get my refund of 155 bucks so I should spend in total $255 when I was only trying to send $75 and I was told if I do not purchase this card for $100 I will not get my refund.
Dman9009 - Why I am not using this app anymore
Ok so I have been using this app frequently to buy and sell and help friend and family out and everything was goofing great then I had some fraud issue and somebody hacked into my cash app and was requesting 100$ from my friends and they stole 60$ from me as well so I try to request an refund cash app wouldn’t give me it back the hacked was still able to change my cash pin and it even try to take 250 from my bank account which by the way they put an froze on my account cause of that so my debit card useless now. I try to reach to cash app threw there support system which btw they should get an phone number because this Emailing things is not working out at all smh anyway I try to email them multiple times and have not gotten one response back smh I had to make an actual square account so I can speak to someone on the phone which I did like 3 times even square them self are no help with this situation and I’m frustrated at the whole situation and I’m really hoping someone from the company or anyone can help me get my money and my account back but sadly it looks like no gonna help so I’m never gonna use the App again I hope cash and square are happy they are gonna lose an another loyal customer
pc_42 - Decent app, bad support
I’ve used the app for over a year, and for awhile it was fine. About six months ago, an update to the app caused the “sign in” prompt to disappear, and now I could only create a new account. I contacted support, and they said I could try creating a new account, and then someone at support could merge them. I was mad because that is not a solution to why the app lost the ability to sign me in. If I create a new one and merge them, how do I know the app won’t do the same thing again? I received no answer to that. As it happened, payments from my contractor kept working anyway, and I could still log into the website.
Until this weekend. I got paid Saturday with no issues, but a payment to me on Sunday triggered a request that I verify my account. I cannot do this, because now both the app AND the website will only let me create a new account. There is no way to access and verify my existing account. Obviously I have contacted support, and they have not replied. My money is in limbo. This is unacceptable.
Trying to get help on their website requires that I sign in, which, again, I can’t. I was able to get a direct link to email them only by looking at their responses to other complaints in these reviews.
jenpen361 - Inconsistent and customer service is non existent!
I have used this app off and on due to my fiancé being out of town a lot and it’s convenience, however, it does not always work. They charge you a fee to instantly deposit the money in your account but it doesn’t always show up right away. For example, my fiancé put money in my account on July 3rd. It is now the 6th and I am just now getting it. What’s the point of paying the fee then? This has happened to me on more than one occasion. I’ve tried contacting them but good luck with customer service bc that’s just in the form of an email form. No contact whatsoever and you basically get the run around. My email response was basically to say it was my bank and of course when I called my bank, they said it was the app. The email also stated that it could be the amount of money too. That larger amounts could be held longer. Well, hello, then don’t advertise instant deposit. This is also not true as I have had little amounts held as well. If these people knew that there were issues with banks holding the money then they should’ve put that in the description bc instant money isn’t always instant. I will be looking for another app as this is the 4th time this has happened.
CriticallyReviewed - Customer Service Needs Improvement Badly
I use Cash App from time to time to send and receive money between friends. However, whenever I run into an issue, customer service has been the worst and never has a solution. When my identity wouldn’t verify through the app and I couldn’t send any money, I contacted support through email (not everyone has Twitter), and they basically told me there was nothing they could do and I had to wait to see if anything changed. More recently, I tried applying for a Cash App card through the app, and that’s been unsuccessful as well. I contacted customer support, and all they had to say was that their “engineers” are working on it, but they don’t know when it will be fixed and there’s nothing they can do. The app has a great idea behind it, but it seems like they’re too reliant on their computerized system, and if that doesn’t work correctly for whatever reason, then they throw their hands up and say there’s nothing they can do. They should have a bit more control than that over their own app. I’m not sure I even feel safe using the app anymore if they lack that much control. I might have to switch back over to PayPal soon. At least they know how to treat their customers...
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Stimulus Checks Update 2020
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