Nichole Heart - Cash app is a must! The best app to have!
I love this app! I have 4 kids and they borrow and pay me back. I sell a lot of items and use it for taking payments from my renters. It can categorize each person and the payments I’ve made to them & the payments I have received from them. I can pull up one person & look at the entire account. It allows you to state what the money is for so u can keep track of it. PayPal which is not free! I do not use now. I have Zelle, however, it does not keep track of how much Is paid or received. You can not pull up an individual to see all the transactions for the one person. Which is what I love about the cash app! I was able to keep track of how much I paid for my daughter’s wedding. Her dress, shoes, veil, hair, nails, and all the decorations. I was able to keep track of how much I spent. I could pull her name up and look at everything that I had spent on her and her wedding. 😊😊
I love that it is free!! No fees! I have my renters pay me using the cash app. It’s easy to track who has paid and how much to date!
When I’m selling something and they want to use the cash app to pay me. I can send them a link and I make money because I sent them the link so when they download the cash app and pay for items that I have for sale, cash app sends me a bonus! It stated out at $5. I am now up to $15 per person that uses my link to the cash app. That’s awesome! I love that bonus!
Its sean - Taxes fully free. Thanks much SQ!
I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.
Shelby mumford - Love it... but....
I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
DonkeyJA - Mobile deposit
Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
Xx__michelle__xx - KEEPS Crashing
Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not.
UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.
Jeni1969$$$$$$ - Great App ALL AROUND!
I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them!
The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing.
This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
Cnichols3455 - Lost money, poor service, nice layout, and cool card.
Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol.
Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
Babephat83 - Fraudulent
It’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either.
Blblewis79 - Unhappy
So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
Phoenix332 - Worst Refund Process & Customer Service
Worst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone.
Squirt7013 - Love this app!
I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
Romanesha - Confused and Disappointed loyal customer
I’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️
TryJoy26 - Instant Vs Free
When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
Jeanelle10 - SCAM!! Money taker
I had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back.
DO NOT DOWNLOAD CASH APP!!!
I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out.
Hawaii714 - Not a safe app to download, it’s a scam.
So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe
ItslinaaD - Used to be great
First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
Loveluxe28 - Beware! Horrible Customer Service!
If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
Samone1d - Horrible app to use
I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!
ChristinaDomanico - Don’t download.
I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason).
In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.
Sco978 - Nonexistent customer service
The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.
Marvam - Infuriating!!!
This is the third day I have been waiting for the darn bitcoin “verification.” Zero has happened - it is STILL “VERIFYING” My friend who uses the app frequently urged me to sign up so he could send me occasional money. This is totally ridiculous. I am not someone investing and buying bitcoins and he convinced me that sharing whatever personal amounts of money using bitcoins was the “wave of the future.” Well, I am saying screw this, if just to send some money to someone it takes DAYS and DAYS and already the sign up for this part of your app was already extensive and in depth. Due to the incredibly annoying and also offensive “investigation” going on, he has coordinated with his bank to send me a CHECK via UPS. Just so you know, I have PayPal, Venmo and Zelle and have frequently used them, including using PayPal invoices for my business. The practice of Cashapp makes me want to never ever use the app. It took 24 hours to get a first response from the people with Cashapp (other than the ones who help immediately and actually both know nothing and have zero authority to do anything, including get to someone of higher qualifications). Very very disappointing and irritatingly poor business practices. And I do not plan on being quiet about this to those I know.. Three days later and the darn thing is still “verifying.” Give me a break!! Please do forward my feedback. Your team seriously needs to get its act together.
CashAppSuxDik - Use another payment app!! Cashapp security and customer support is a joke!!!!
Update 11/25: Cashapp said they were gonna help and gave me a link. It just literally opened up a link to get into the app. I found a link in the app to get to put in a complaint and get to customer service. It all seemed like it was going fine at first, emails were going smooth THEN I just kept getting bounced from one customer service rep to another and another and another. They said a specialist was going to be looking into my case and it would take 5-10 business days to look into then I'd be notified about how it was going. Almost been another month now and still haven't gotten any word back AT ALL. This app is an absolute joke!! Highly recommend using another app that has some security and has a decent customer service. Definitely going to place a complaint with the BBB.
Original Review: I've had cash app for a few years now and no problems. Last week someone tried to hack into my cash app and take $300. He failed the first time but managed to take out $100. Called their support and they were super unhelpful but promised I would get my money back in 24-48 hours. It's been a few days now and I have not received a call or email or anything. I wouldn't recommend downloading this until they fix their problems. There are other apps out there like Zelle that are more secure and I haven't had any problems with them.
Shanik-te - Thieves in disguise
Initially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!
FrustratedandMad.com - Frustrated!!! I just want my money back!!!
Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle.
A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.
Diz-Eh - Can’t restart the app to enter my login info after wrong email entry
I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD.
Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option.
Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.
Elisa.beth - Zero stars if possible
Honestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best.
**update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”
Alexknowsall - Misleading
I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
Violet22sky - ZERO Stars, this app is the WORST
I downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE.
GratefuLgottti - DO NOT GET!! USE BREAD APP!
This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!!
P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs!
Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!
Iphone 2204 - Don’t use this for bitcoin payments
I used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service.
SellinaR - Run from this app it steals
I have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’
Jasmine7775 - DO NOT SET UP DIRECT DEPOSIT
I am missing two direct deposits that were scheduled to hit my account this weekend and I have yet to receive them, or any feedback on what may be going on. As I am scheduled an eviction, it would be really nice to know what Cash App has done with my money, but being that you do not have a customer service line where I can talk to a real person, I am scared I would have to take legal action. I am highly uncomfortable knowing that my money isn’t in my account where it was scheduled to be deposited and it has completely unconvinced my life and my three children’s lives as we use this money to eat, pay bills, buy gas, pay out car insurance and rent, and I have no clue when I will get it. Cash app has completely no way to get up with a live person right now. How many people would like for their money to be in cyber space somewhere while pending eviction from the home your family lives in? 💔 Cash app has let me down. I do not recommend cash app, and most definitely not setting up direct deposit with them. They scammed me out of two direct deposits, and I haven’t heard anything from anyone at cash app about it.
Jesse.McCard - Cash App User BEWARE!!!!
Just to clarify I have been a user of the cash app since 2015. However, about a month ago my car was broken into, the criminal stole about $3,000 worth of my stuff including my phone and wallet. When I started getting texts from one of my banks on my secondary phone asking if I was getting gas and ordering breakfast at jack in the box, I replied no and the card was locked. I immediately ran to my car and saw the door to my convertible was open. I drove over to the closest JiTB and they said they remember the people but didn’t have a camera on the drive thru. I received texts throughout the day from cash app stating they were using my card in cities nearby so I followed them and finally found them. I reported the break in to the police and cash app with the evidence I compiled in order to get most (not all) of my stuff back. They spent about $700 of my cash app money and when I gave cash app support EVERYTHING I had on the criminals they denied that an error occurred and DID NOT refund me any money that they used. I requested the claim be reopened 3 times and all 3 times they denied an error occurred.
My situation was handled the best I could handle it given my military background and I would advise EVERYONE that using the cash app as a bank is ILL-ADVISED. Send money, transfer money, hell, pay bills BUT DO NOT USE THIS AS A BANK!! The support is a FXCKING JOKE! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Xnib20 - DEFECTIVE PRODUCT, INHERENTLY DANGEROUS
Someone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name.
They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.)
Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence.
Sharon201900 - To customer support if you can’t log in
Edit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen.
Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number.
Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!
Hcnxlala - SCAM !!
Let me start with this really quick. Cashapp is a scam because its fun and easy then you have an issue and there is no “real” customer service. EVERYTHING is bank or user error no matter what, no point in “disputing” anything being its policy that they pull the amount of money you disputed...YOU LOSE TWICE!! Ok here my little story
Ive had cash app for yeaarrrsss and only used it here and there, recently ive been using it alot being its convenience. I was out for work in a different state and my card wasnt working im like weird ok ?? I try to buy my tickets home and i cant im like what goin on i leave text and emails that took two days to get a response too and were no help got someone to call me and they tell me my card number has changed....i didnt change the numbers. she says no worries just order a card nothing has moved in your account and all my money was there. Its $5 to order a new card. So thanks for that annnnnd being im still in on the east coast i need to fly home to AZ so i need to pull that money and put in bank...oohh yaaaay transaction fee.....extend my trip or pay $19 and change..obviously cheaper to pay them. Now im inconvenience, and out almost $25 cause somehow my card number was changed smh...NOT THE FIRST TIME BTW
Chime has been treating me well hopefully they work out better then Cashapp..skip these guys honestly it’s convenient till its not and your forced to pay them.
JeniJuice - Deleted and Will not use again
Thai app was what I thought a great one until yesterday. I’ve only used it to send money to my son as it’s just easy for both of us. So I transferred money from my bank to the cash app then sent it to my son. It was blocked and denied by cash app. Unknown reason other than it was to protect me. I attempted again only to receive the same outcome. I reached out to cash app support and was told it was stopped for my safety. Ok... I advised that it was a valid transaction and inquired what I need to do in order to verify that for sending. I was told that I could try again later however it would be blocked again. No reason given. When I attempted to question this as again I verified it was a valid sending of funds, I was told that I could use another money sending app. Seriously? Sending me elsewhere instead of sending funds as the app is meant for. Ok... so I created a Venmo. Now comes the fun. When I went to “cash out” and transfer my funds back to my account, I found that I would have to wait three days until I would receive my money or I could do an instant transfer for a $7.50 fee. Not a lot but due to this being a cash app error I reached out regarding waiving this fee and was simply told that those are their fees, it will stand, I could use another app and the conversation would be ended. Very very poor customer service and for that I am done.
Gemini316 - I wish I could give no stars
I’m having an issue with a company that I got a trial from, and as advised as soon as I got the trial product, I canceled my subscription. Two weeks later I see in my cash app notifications, that same company was attempting to take $95 from my account. I reached out to Cash App and they told me that it was nothing they could do, that I had to contact the merchant (it took about 3 business for a response). So I did, and the vendor customer service representative refused to cancel my subscription. So I called back and spoke with a supervisor who told me that he canceled my subscription and gave me a cancellation number. The very next day I saw another notification that the same vendor was still trying to take $95 out (luckily no funds were there since I never use the card unless I’m sending money to my children in college). I called the vendor again and again I get another cancellation number (different from the first one). I inquire about the first cancellation number and was told no record of it). I reached out via email to CashApp again, because Spring Break is coming up, and I’m sure my children will run out of money. I was told to reach out to the vendor again and that that was the only course of action. I’m giving this app 1 star because when you sign up they tell you this app is better than a bank. NOT!!! They could careless about you. And it’s a shame!
Brand05 - Screw PayPal & Venmo
CASHAPP IS WHERE ITS AT! I’ve been saying this for years, no holds, no chargebacks, no SCAMS. I spent so many years trying to make PayPal work as a seller and they scammed me every single time (Buyer scams backed by PayPal and PayPal themselves). I still have hundreds of dollars up in the air on old PayPal accounts that they refuse to give me. And in case you didn’t know, Venmo is just a “lite” version of PayPal, owned and operated by the same scammers at PayPal.. Cashapp is instant in every aspect. I use it every day, you could literally use Cashapp as a replacement for your bank, they support direct deposit and give you a routing and account number, and the Cashapp cards are awesome too! I made a sick looking card in the editor and got it in the mail super fast, the best part is it was totally free!
I’ve tried to find anything negative about Cashapp to put on here but there is nothing bad to say. I can’t thank the people behind Cashapp enough for making my life and operating a small business SO much easier and simpler. I’m done helping pay PayPal’s bills. Download this app now and never regret the method you used for transferring money, receiving money, or sending money EVER AGAIN!
Jmaccaroonie - Horrible Customer Service
Initially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it.
Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that).
As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!
2things@once - Inconsistent + lack of customer support = frustration
While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request.
She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support.
Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
Nikcojust - Abysmal customer service
I’m used to getting bad service from banks but this app was supposed to be different and it was for a time. For 3 years Ive used it for simple transactions and sometimes as away to get paid for projects. It has been linked to my debit cards and bank accounts. Never needed help or customer service before until this past week. All of a sudden all my transactions would receive a “transaction failed error message “ I contacted my banks and both said they had no issues and had not flagged anything for fraud. I contacted cash app and they responded by basically saying that sometimes transactions failed because they saw some use that was out of the ordinary. Folks I’ve never moved more than $300 on this app. They continued to to tell me that they could give me no further information. When I asked for clarification and relayed my banks info they continued to send me the same canned message. I tried deleting that account and setting up a new one. Same issue. What angers me is that after asking for them to provide records for my account and to substantiate the claim that some “out of the ordinary” transaction took place they simply ignored ‘me. I’m contacting the CFPB to log a formal complaint in order to get my info. It’s a great app but if this is how they treat customers who ask questions about things they have right to know then they should be held accountable.
🐘❤🐘❤🐘 - Don’t use Cash App
I had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!
Destroyer1497 - Great App But Horrible Customer Service
I rarely write app reviews but felt compelled to write this one after an awful experience with Cash App Support. Let me be clear—Cash App itself is great. I love the Cash Card discounts and the smooth functionality. However, I have been having an issue with the app after I changed my legal name. Casey, the support manager, did a wonderful job of changing the name on my account to reflect my new name several months ago, but unfortunately, my former name has continued to appear on all of my monthly statements since then. When I contacted Cash App Support again with a description of the problem and screenshots of two recent statements, I spoke with Danny and Juan, who both completely ignored the problem (telling me that my account already had my new name on it, which I am perfectly aware of) and tried to close the case, without any acknowledgment of the incorrect name on my statements. Furthermore, they labeled the email chain as “suspected spam”, which tells me that the lack of acknowledgment of the issue was purposeful and not a simple misunderstanding. I am very disappointed with this so-called “support”, and frankly just shocked. I have never before encountered customer service as awful as this. Hopefully this review and my most recent email will render an adequate response from Cash App.
KristinKaz - A scam and fraud
I had $4k stolen from both of my debit cards on here and cash app support refused to help me and get to the bottom of how this could have happened. Someone was adding cash from my debit cards to their cash card somehow. I have never had a cash card and have no need for one. This occurred over 52 transactions over 8 months. Small amounts were generally stolen and it was spread out so I didn’t notice until it was way to late. I was buying crypto and stocks and had a death in the family and some other issues so I wasn’t monitoring this like you obvi need to. Cash App is not a bank or a credit card and they do not have their customers best interest. I contacts cash app support and they wanted me to answer 8-10 questions on every fraudulent transaction. There is no legit phone number either which is very frustrating. My case was passed around to 5-7 people - Alfred, John, Gigi, Sylvie, and finally Marie who sent me an email saying my account was permanently disabled. I feel violated and am very concerned about the lack of concern for my loss of $4k. I’ve had to cancel both debit cards and am sticking to Venmo and PayPal because they are legit and care about their customers who entrust their personal financial info to them. If someone at Cash App could provide me with a name and phone number of someone that can help I would appreciate it but I’m not holding my breath.
Nellyoto - Useless
This whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS.
Paintapril25 - BEWARE!! Terrible customer support!!
My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care.
Dd1241115 - Great App for Scammers
Update 7/4/21: So Cash App gave a really fake response to my negative review saying they “We're so sorry about your experience and understand how frustrating it is to not have the issue you've been experiencing resolved. Were we able to get your original request taken care of?” …haha, it’s not that Cash App doesn’t understand, it’s that they don’t care and will do absolutely nothing to support their customers. I have tried multiple times to reach out to cash app (via app and Twitter) and each time they tell me to work directly with the scammers to resolve the issue. How about not re-victimizing people Cash App? Why do you ask people to notify you when you do nothing but make people feel even more helpless…P.S. stop copying and pasting every message you send. I have used this app for years and bought stock when they went public…after falling victim to a virtual kidnapping scam, I realized how little this company cares about its customers. The company asks its customers to contact them right away if they have been scammed and then promptly runs them in circles doing nothing. If you want a company who will be responsive and supportive, this is not the app for you… however, if you want a company who refers to their agents “advocates” but only copy and paste statements and cause more anxiety and heartbreak, you should download this app twice.
Pipercj - Banned then Dismissed by Support Chat
My account was banned without warning, when reaching out for help I was totally shut down. I very amicably messaged them telling them it seems like a very silly mistake and that we could work together to fix it. Support chat just kept forwarding me the link to their terms of service, which I said yes, after being banned I went through it with a fine tooth comb and I’m totally within their TOS. I asked for the reason I was banned, he said he didn’t know. I asked if there was some method of appeal or pursing this so that I could understand why I may have had my account deleted, and he just kept sending me the links to terms of service. I told him that even though I was frustrated, I understood that it wasn’t his fault, and requested a way to get in contact with legal about petitioning for consumers and clients of cashapp to have access to the reason they were banned. He responded again with the TOS link and then said “I’m going to go ahead and disconnect the chat.” I’ve never been so flagrantly blown off by a customer service representative, and it’s infuriating that they not only didn’t have to give a reason but wouldn’t engage in being solution-oriented with me.
UPDATE: after reading this, cashapp for the 6th time once again just shot yet another dismissive, vague link to their terms of service. If anything, I would now give them -5 stars.
Jbarber007 - Can’t access my account
This app is a scam..i am a barber so I got the app to get payment from my customers I’ve already had 400 dollars stolen from my account reported it to cash app nothing nothing was done just kept giving me the run around never received my money or explanation as to what happened to it. There is no real actual number that you can call to talk to someone that have you send out messages just to sit and wait and hope someone get back with you. Now I have multiple accounts linked to 1 email account and when I log in I don’t have the option to pick what account to open I have money on to different accounts but can’t access neither one of them. Cash is a scam I am out of hundreds of dollars and this app have become an inconvenience to me. Before you get cash app I suggest you do your research and find something that actually have a customer support number because all the emails with no response is ridiculous the answer are computer generated I thought it was a cool app when I first got it but once you start losing money then have no way of actually talking to someone about the issue make you feel completely stupid and vulnerable I honestly would not recommend this app to anyone if money gets messed for some reason just count it as a loss I can imagine how many other have this problem and how much money that have made
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This is also my cash-app! Right now desperately need groceries & funds for gas, my psych meds and an oil change! #TransCrowdFund #mentalhealth #ADHD #homelessness #Crowdfund #gofundme
𝐀𝐛𝐛𝐲 - $𝟑 𝐎𝐍𝐋𝐘𝐅𝐀𝐍𝐒. 🌙
Hi. I want my cash-app and paypal filled by the end of today. Can your little pea brain understand that?
80-47-61 / 14104960
DM FOR PAYPAL.
findom finD finsub whalesub findomme finbrat findombrat finprincess fingoddess humanatm humanwallet paypig ukpaypig
So like who’s gonna cash-app me 10 bucks so I can get wings for lunch trrmo???
4. You can use PayPal or card *there is also the option to pay through Cash-app or Venmo just make sure to DM her that I may send you the Zoom link directly. Instagram -
5. Once you have paid you will get the Zoom link
sign up -
If your lurking or you just shy..... send a tenner to my cash-app with your username and I’ll approach 😉
An extreme extrovert🇬🇭🇹🇬
$!15 cash-app at 286/300 follows and 30 viewers#94
@Unownedpiiggy @Sasha66047350 ✋ I got cash-app, Venmo, and PayPal
My sister gon request some money on cash-app and I ain’t spoke to her ass in days. You’ll never see it.
PC(eng/esp)$!15 cash-app at 300 follow and 30 viewers#93
Freewill | rw
Why can’t Blackmen ever get cash-app’ed some money?
We take all the blame for the entire male species year after year for shit that 98%of the time has NOTHING TO DO WITH US?!!!!!
Can we get some love too man, damn 🥺👉🏿👈🏿
Shipping Update for this page: I ship on Tuesday's Fridays and Saturdays so any purchases made will be shipped on those dates. Also, shipping is $4 and is added on if not stated in the post! I accept Venmo, Cash-App, and Paypal for all payments. Thanks!
Cash-app me $5 and see what it gets you in your dms 😘
@AngryBlackLady Cashapp has my account-$587. It’s not only cash-app! These digital banks are also robbing people. #NorthOnebankisascam is holding over $100 grand of my money and their so-called partner banks are not doing anything about it. The FDIC is turning a blind eye to their tactics.
@Caseadiillla @xtinarosa95 @makeupbyshaniah Did you cash-app people in Puerto Rico over the past 3 years? Hurricane Maria killed far more people than the snow in Texas and there are STILL PEOPLE (3 years later) without proper shelter because our own government refuses to aid them. It took a year to restore power in PR.