Cash App App Reviews

Zero customer service after suddenly closing my account for no reason. I have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue.

Cash apps customer service is the worst ever. Cash app itself is nothing but an app built for scammers to steal money from people, their customer service is horrible and the worst I have ever come across, they don’t care about people scamming you and they don’t care about your money being yours. Trust me they won’t even hear your case out, they are scammers themselves, do not trust this app. They are not a banking app like Netspend or some of the other free banking apps out there that will help you dispute scams. Untrustworthy app do not use. Update: cash app responded to this review only stating to rub the salt in my wound, that’s all they do. They stated that once you’ve been scammed, that they do protect all scammers funds, and refuse to look into any case no matter what. So if for any reason you got scammed or ripped off or if something appears on your card by mistake, they stand by protecting all scammers. They don’t care about there customers. They just emailed me stating all these things. If you don’t believe me then you will find out soon because cash app has a lot people scamming money and I hope that you won’t end up in my situation. Please use Venmo or Netspend a safe banking platform that protects your money.

Worst Refund Process & Customer Service. Worst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone.

Cash card failure. I’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card. The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMEND

Bad banking app. I have had my cash app account for awhile and use it pretty regularly. My checks go into this account because the paid 2 days early feature. But I needed to load cash onto my account to pay for a bill that didn’t accept cash. So I was like ok I will just run to Walmart and load the cash onto my card. So I get to Walmart and we try everything to load the cash on my card and it wouldn’t work. So I get ahold of cash app support to find out why. They tell my I’m not eligible for this feature. Ok that’s weird why can I not load cash onto my card when needed. They say not all customers are eligible for this feature. Then not one person I talked to could tell me why this couldn’t be an option for me. They just kept saying I could be eligible in the future. I don’t need it for a future date. I need this now. This is unacceptable. I will be closing my account and moving things back to my traditional bank account where I can have control over my account and not be told what I can and can’t do. I think it’s stupid how they control how you load money on your card Weather cash or through direct deposit. I can understand that they want to control overdraft features and loans and stuff like that. but to tell a customer how they can’t load money into their account how they want to is unacceptable. I suggest not wasting your time with this banking app. I’ve heard Chime and the Dave app are way better than cash app. So maybe try them before cash app.

First time ever reviewing an app. So I would never write a bad review for an app. Actually I’ve never written a review for one ever. But beware when it comes to the borrow feature. I have done borrow like 8 or 9 times. It’s a great feature it’s useful all that. But this last time I did it I did not receive my money, I have reached out to customer service twice, they keep telling me I have received it, and they would rather just transfer me to the borrowing team (why am I not there to begin with??) apparently they only speak over email. A day later I receive an email that says “we see here you did receive it, if you have questions please call”… like what. I respond back that indeed yes it shows on your end I received it, because also on my end on my transaction history it shows I received it, but it never entered my Cashapp balance, if it did enter my Cashapp balance then why was my card declined? My transaction history wouldn’t add up with my cash balance if I received it. They respond again a day later “it shows here you received it, here it is highlighted under your transaction history call if you have questions” as if I didn’t just tell them it is showing I received it under my history. This is 4 people I have spoken with and not a single person has listened to what I have to say, and I am shutting my account down because I am not paying a millionaire company money they did not give to me to begin with!

Birthday Problem. (Before I saw anything else, I’m gonna acknowledge that this is mostly my fault. I made a mistake, I just really wish I got actual help) Let’s just say if you accidentally put in the wrong birthday, you might as well just get a new phone. I accidentally switched the numbers on my birthday, they ended up being backwards and I didn’t realize until much much later. Whenever I tried to do anything, it would tell me something went wrong, but it would never tell me what.(which is another thing I find quite annoying) I thought it was my name, or maybe my SNN and it took me forever to realize that I put in the wrong birthday while making my account. I thought I could go to support to get it fixed but nope. They can’t even change it, not even with id or anything like that to prove that it’s you and that you made a mistake. Copy and pasted responses it feels like. Literally all I need to do is change my birthday and I’ll be able to use the app, but since they don’t offer that, I’m stuck with an account that I can’t use, I can’t make anymore accounts cause I’d have to use this phone number, but I can’t close my account cause I have money on it, and I need to identify that it’s me, but since the birthday is wrong I’m pretty sure that won’t work. I’m stuck with an account I can’t use now. I will either have to somehow change my phone number, or get a whole new phone. So yeah, this has been annoying. Sorry

Good app, but still some issues.. I’ve been using cashapp about as long as I’ve had a debit card. Same debit card used every time. But, after my experience the last night or two, I’ve decided to move onto Zelle or Venmo. I got off work late last night and wanted something to eat, and after having some issues with my card I decided to attempt to add the funds to my cashapp to purchase said food. Well, that kept failing and declining. Now, it’s the next morning, my debit card is fine now but still unable to add cash to my cashapp card. Deleted the card and decided to readd it, only to be told 3 times it was incorrect number even THOUGH i’m staring at my card right next to me as I’m typing the numbers in; nothing is wrong. The app is updated, but now, I’m no longer able to use cashapp to send/receive money because ‘ThErEs SoMeTHiNg WrOnG wItH mY bAnK’ when I know good and well there isn’t. And all they’ve been telling me is to contact my bank, despite my actual debit card is working perfectly fine and able to process transactions. I’ve had other issues with sending money in the past, with despite having money in my account on my card, they never processed or was able to be sent. Whatever is going on with cashapp - it’s NOT with my bank as every other app has been working perfectly fine, and as i said, so is my debit card. Definitely my last time using cashapp.

Horrible app to use. I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!

Stealing Money. I’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too.

Joke. My one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers.

Love it. Cash app is one of the best apps of all times easy to use send money an receive with out a lot of extra things like these banking apps and more Cashapp is very hands on an convenient for me to use for myself, my children, friends, family, and loved ones when you look at an app like this, there's usually all types of unexpected things and misleading information. That sense across one thing and always comes to find out it's another but when you use cash app, it actually is exactly as it seems if you have not tried it I highly recommend you try it out and you will not be disappointed. I've been using Cash App for about 6 1/2 years now and it has not disappoint me or let me down yet even when it comes to speaking with customer support they're very hands-on and reach back out to you in a timely matter to make sure whatever issues you do have or easily handle, so this is why I get cash app five stars there's just no way possible way you can go wrong when you choose cash app so go head download download download And that I mentioned that I can also do your taxes you'll thank me later well actually cash app you thank cash app later

Lawsuit from everyone. You get a lawsuit from your customers that says a customer but all your customers who shows you how the banking money and business world work look at AIG. I can’t tell you how many times I got billed out you’re not. I followed every criteria for that lawsuit every single bit and you came back with. I was using Cash App for bitcoin and the US government does not or is it gonna text me yeah that’s what you text me for all the money I made in bitcoin well I was a failure a bitcoin look at the papers no and there’s there’s a lot of heat in there like that you can see what happened like I’ve told you I have proof of my bank account the dates….yall crooks I’m a hustler y’all just really greedy . Greed is entitlement which is ego which is pride and what comes before a fall. Oh you probably don’t know well so many readers may so F Cash app. I’ve been with them since the beginning, like literally since they first started, and they have screwed me over countless of times I’ve had to make new accounts. I’ve had to do everything. Do not give with them even though their rent number to finance do not do not if somebody tells you it’s the only way that they can take payment or something tell them download Zelleand they’re gonna take this off so whatever cause I just promoted another app which is not fair.

Great App ALL AROUND!. I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.

***WARNING *** Do not use this platform!!!!. I was scammed out of $2500 yesterday by someone who posed as a Cash App support representative who was supposed to be upping my transfer limit. They swiped $2500 out of my money and I called Cash app immediately to beg them to please stop the transfer and track down the people who took the money out of my account. I gave them all the information they needed to easily have retreated my money had they acted quickly. They did not care. They saw that it was not their problem. Did not care about the fact that I was their customer and they were supposed to protect me and my money. So it was not their problem and could’ve cared less to do anything to help me. This app is not safe! Please do not use it!! I am hiring a lawyer and going to sue them. I would guess they have done this too many people and could care less what happens to their customers. That money was supposed to pay for my wheelchair accessible vehicle. I am very sick and on my deathbed. They do not care. I was told by the representative in the fraud department that I would have my money back within 10 days. They assured me. This was while there was still time to get my money. The next day they emailed me telling me sorry we’re not gonna do anything. This is your problem, not ours attitude. Basically stated that in so many words. these people are not good people and they should be paid out of business unable to operate in the United States.

If your information gets stolen you’re basically screwed. My information has gotten stolen somehow twice. I don’t listen to scam sites, don’t give anyone my information, and frequently change my cashapp pin and passwords. And yet my information gets stolen which is annoying. But what makes it worse is that when someone makes an unauthorized transaction and you try to dispute it, you have to wait for the transaction to be finished, and you cannot cancel it but instead have to dispute it. I wouldn’t have an issue with this is disputing actually worked. But I’ve tried it, and it doesn’t. You get an email and you’ll have to answer some questions. If they deem your answers invalid they won’t give you your money back, which I wouldn’t be frustrated at if they actually judged it well. For example, I live in Massachusetts and don’t ever make transactions outside of Massachusetts (never have), why would my next transaction be in a whole other state when I just now made a transaction here unless there were multiple users on the card? Disputed transactions, from my experience and my research, rarely go the way they should, and in order to fix that it would be better if the team used some understanding of their customers.

Not the great but not that bad app. I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people's money and it never gets return because the person changes their info and these thieves keep the payments. it's not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it's not even about the money, it's about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That's why I said, what is the harm in creating an option for a sender to reverse a payment or something.

Fraudulent. It’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either.

No security. I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!

They don’t care. All i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust it

Borrowing instantly. Being able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world.

Smooth til it’s not. It’s great til you realize they literally close your account for violating an allusive mystery policy , of course it’s a top secret undisclosed mystery policy that they do not have the decency to disclose, obviously confused , I reach out as they suggested to do if I feel an error has been made and/or to appeal the decision, so, because I can’t make sense of what in the world they are talking about I’m less concerned with what appears to be a “you can’t sit with us” policy, I reach out to understand -they literally dismissed my efforts to understand and just sent 3 questions that I am expected to answer , which I did, they still ignored me and my questions entirely .. . I barely use the app… then am told I will receive a decision in non specific time frame and to look for it in my email as that is where I would receive a response . Ummm, how about no . Zero tact, Zero ability or effort to respond or address anything other than their end of concern while the completely disregard the user, I still have no idea WTH is going on . To me the approach is off, the customer service is lacking , they are dismissive and what could have been just a blip or an innocent mistake and cleared up easily , quickly and respectfully now shines light on what happens when you are shown you have no voice . Forget it .. like there aren’t safer more efficient options that actually have someone there to communicate . Idiots

Mobile deposit. Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all

Customer service is garbage. So I just had 400 dollars sent to me , as soon as I received the money I had ATM charges hitting my account , 105 dollars was pulled off my card and I was sitting at home when this was happening. So clearly it was not me. I had received the 400 dollars so I could pay a bill and then have the rest for groceries for my family , this was the only money I had at all at this time. The bill I had to pay for paid and I should have been left with 160 bucks for food , instead I only got 60 , and this is all cashapp would do , nothing , tell me they have no information for me , I called on the phone and was hung up on , I tried to use the chat customer service and was answered with computer generated answers , I couldn’t even tell if I was speaking to a real person or not. Needless to say I’m now waiting 45 days to get my money back and I can’t even get any sort of answer as to why this happened or how it’s being fixed , they don’t care about there customers, they just care about shuffling people along so they can end there generated play books. I actually liked cashapp until this happened, this was second major issue I have had now and I don’t think I will continue using it after this , leaving my family to be hungry after letting a atm that is not even around me take my money is criminal and neglect on there part , ATM have cameras and locations how hard is it to figure out. And I’m still hungry

Closing accounts for no reason. I have been a user of cash app for many years and just in the past two weeks they have closed down my account for violating terms and conditions. When I contacted them through the app I was told I would need to call the number to get more information, after being told I cannot give anymore information at this time. It was disappointing that I was not getting a response. So I call the number and I was told the exact same thing other than you violated the terms and conditions therefore the closing of your account. Not even a higher up could answer my questions what did I do that violated the terms and conditions. I barely use this app and the night prior of the closing I used my cash app card at a place I go often and the next day I tried get gas and that’s when I figured out my account had been closed without notification without reason and without explanation. So I decided to make a new account. I made a new account used it three times sent money and received money and transferred the money, this past week I went to use it and found out they closed my account again. I ordered a new cash app card, the app states it has shipped 10 days prior, no card had shown up. Through the years of having cash app I’ve never had an issue til now. It is very disappointing that they will close your account and not give you a reason why. They are very dismissive.

Why do they have customer service. When you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone else

The worst customer service I have experienced. I knew the customer service was bad by the amount of time it took to legally change my last name after marriage, receive a new card etc. However after dealing with a fraudulent charge on my account, it has reached a new low! I was charged by a scammer site, I reported it and gave more than enough evidence to back my claim and it was denied! For the reason “based on the information available to us, our investigation has led us to determine that the merchant fulfilled their obligations for the goods/services associated with this transaction” I reached back out to support asking how they determined that result considering there is NO evidence supporting that I received any type of goods/services but all the evidence supporting that I was robbed! And they responded with another email stating “ According to our records, no disputed transactions were denied in connection with the information you provided, thus we are unable to proceed further with your request. “ It’s like pulling teeth trying to get any kind of assistance. The support chat always tells my I need to wait to speak to the specialist team, it’s takes days to weeks to hear from them, and then it’s dead end inaccurate information. They don’t care about the customers and they certainly don’t care about solving my issues with the app. It’s very disturbing and disappointing. Stop playing with me and do your job.

Never Using CashApp Again after my issue is resolved. On Monday someone ordered Postmates, dominos, and a Lyft with my cashapp account. I’m the only person that knows my cashapp account information. I had $300 in my cashapp account before my money was stolen from me. Mind you all of the postmates transactions happened within minutes of each other. After I realized what was happening money was transferred out of my cashapp account. Once that happened the thief started trying to buy more stuff from postmates and by then I only had $4 so my card started declining. I’ve been in contact with cashapp since Monday and today is Thursday. I hate the whole day waiting process to hear something back from cashapp support. If I don’t receive and email from cashapp support saying they will refund me my money within 10 days I’m filing a police report. I also contacted postmates to see what they could do and they said they can’t help me because they saw no recent transactions on my account. The last transaction I have with postmates is from September 2019. Don’t believe these great reviews on here about cashapp because they are all a lie. Before you download this app google cashapp reviews. I would hate for this to happen to anyone else.

SCAM!! Money taker. I had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out.

Boosts used to be better; people don’t use the app. I got the cash app card because I could get boosts (discounts) at any grocery store, any restaurant, and any coffee shop. Now, the only boosts offered are for places I don’t shop and most of them offer discounts less than 10% and even as low as 2%! It’s really not much of an incentive to use the card. Anything less than 15% seems stingy to me, although I’d use a small discount if it’s somewhere I’m shopping anyway, like a grocery store. Another issue I’ve run into is that I don’t know anyone who uses Cash App. I’ve received money from only one person in the several years I’ve had the app and haven’t sent any. I kept it around because I like it better than Venmo and the older boosts were more appealing. Sadly, Venmo seems much more popular, at least where I live. I invested in Bitcoin for a while but switched to another app that doesn’t charge fees. Overall, I like the app and it’s simplicity. I feel that it’s slightly more privacy-friendly than Venmo. I like that we can have usernames. I wish my friends and family actually used it. I wish boosts offered at least 15-20% discounts on places where I actually shop, and even better would be to bring back the “Any grocery store” or “Any restaurant” boosts so I can use them at local stores rather than just national ones. I’d also like to see no transaction fees on Bitcoin.

Frustrated!!! I just want my money back!!!. Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.

Customer Service is Trash. I needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app.

Nonexistent customer service. The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.

Moving your own money desperately needs improved…. Cash app has been my 1st choice for several years now. however, I also use Step, Dave, CreditKarma, PayPal to name a few, They all have their strength and weakness obviously and over time I see a lot of the “weakness” slowly start improving. I can’t say I’ve seen much improvement with the overall user function and user friendliness of cashapp.. as I’ve noticed other apps improve, become much easier to quickly move money between my various external accounts. For example if I want to move money from s Step to CreditKarma: I can go on either so, choose to move the money. Which accounts and it’s done.. but cash app is very confusing. You can save as many external accounts as you want. But when you hit “add money” only god knows which account it’s trying to pull from. I’m constantly removing and adding the same accounts so I know where it’s coming from.. I’ve had to connect my step several times. It successfully connects.. but when i attempt to “add money” from my step. It completely ignores the account and asks for a debit card #. When I attempt to add the step debit card number. It rejects it-stating that it’s not a debit card, but a credit card! Obviously it’s not!? I’ve battled with this for my whole 3-4 years using cashapp. And it’s not changed at all! You would think ADDING money to your cash app from other external accounts would would be a pretty high priority on the update list ehh? I suppose not.

If I Could ZERO stars I would. The reason is because I’m out of town & can not download paper money to my card. The app has disabled the option to deposit paper money in store. Mind you I’m in California and the feature was just available last week. I asked customer service why is the feature all of a sudden not available they couldn’t give me a solid answer all they keep saying is that it’s computer generated. So you mean to tell me the system automatically chooses who is eligible to make paper deposits through select stores. Woooowww now I’m across country on the west coast when I’m from the east coast & needed a place to stay. I told customer service it would not let me add my other cards & let them know what error message it was giving me. Still no answers, & they still couldn’t tell me why out of all people in the world this happens on my account. Please let me is it fraudulent activity or something. These people couldn’t tell me nothing at all. All customer service could tell me was I can get a supervisor to respond to you through an email within 24 hours. Baby I’m all the way in California I don’t have time to wait 24 hours! It was so funny to me that the customer service person asked if family members or friends could send me money like are you serious!!! Totally not funny!!!! I’m all the way across the world & can’t do anything. Yep, sorry but I will be going straight to corporate office calling the ceo cause THIS IS UNACCEPTABLE!!!!

Can’t restart the app to enter my login info after wrong email entry. I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.

Do not use cash app, they can loose or take your money and the have no accountability. Don’t use cash app they are a 3rd party with no accountability. Their is no one to talk to if you have a problem that actually has the authority to fix a real world problem. They have no accountability if they loose your money. They give you account and routing numbers that will tack your money and not show if it’s deposited if it being sent from a traditional bank, instead of using the app to transfer back-and-forth between the app. He gives you instructions that you can send money from another bank that’s not using the app directly deposited using that routing and account number but it’s not true. I know this firsthand because my father sent me$500usd this way and and we provided proof via the bank that sent information showing both account numbers both names of the parties my dad and myself I presented this three times to cash app support and they still denied that it was ever done and I haven’t got any resolution if you check them out on the better business website you will see that there are thousands of complaints tens of thousands and most of them are relating to the lack of resolution because there’s no management that you can actually talk to you to help you figure out your unique situation they only communicate via email and you can tell that they do not care about their customers.

Beware! Horrible Customer Service!. If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.

Don’t download.. I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.

One star. I know people say not to use Cash App as a “bank” but for some, There’s no choice. As a minor without parental help, Cash App was my only option. My issues started when they randomly required proof of address on the day my direct deposit was supposed to hit. They locked my account, Deactivated my card, And sent my paycheck back to my employee on the day of my hair appointment…Talk about inconvenient timing. Then I recently unsponsored my account, Which they don’t warn you comes with major changes. Your Cash App card gets deactivated, And you have to order a new one (why can’t we save our card designs yet?) Plus, Your routing/account number changes, Leaving me scrambling when my next direct deposit didn’t show up. When I contacted support to confirm, I was met with confusion and argument, The advocate insisted the numbers don’t change, Only to later admit they do and suggest I contact my employer. Thanks for the “help” The final straw was when I went to get gas, And the $15 transaction canceled, But the money wasn’t returned. Normally, It would take an hour or two, But three days later, It’s still pending. This isn’t the first time either!! Once, A McDonald’s transaction was pending for a year, And the money never came back. Cash App has wasted my time and money. While their early direct deposit feature is nice, It’s not worth the stress anymore. They’ve failed me too many times. If you have other options, Avoid Cash App.

Cashapp support advocate. All in all I say Cashapp is amazing, transferring cash from and to your bank account is easy and quick, send and receive has been working great for me but one thing they need to improve on is the Cashapp support. Cause idk if it’s ai or a real person but every time i try to use it for help it either doesn’t understand my question and just sends a prewritten message that has nothing to do with my question or it try’s to get rid of me like for instance if I’m having problems with linking my card to Apple Pay it says contact Apple when Apple is saying my card is unactive??? Like what’s Apple gunna do, ITS YOUR CARD. talking more with leads me to believe it’s a real person that has like a spread sheet of responses to common problems and just sends what ever he or she thinks is the closes to my problem but don’t worry if all that fails it just goes idk how to fix your problem and ima just go ahead and say your problem is dealt with? Then it asks if you want to file a complaint and when you say yes it then says your complaint is resolved a couple minutes later😂😭 it’s so annoying and frustrating that you have no just but to find humor in how well it can get you to leave it alone. All in all Cashapp do better with your support team and change the advocate pfp gets me mad cause it kinda looks like it’s smirking at me.

What the sigma?. Man They hyped up this app with the cash app rap but little did they know it was all just cap. I tried to adda pfp but it just didnt work for me, later i tried to send some money but the app just bailed out on me. I made my card, i got shipped, took a week and i got jipped. The detail on the card was kinda buns but for some reason i still find it kinda fun, to pay with my card when they see the sigma face they bust out into laughter and they almost burst their veins. They app really got some flaws but over all its kinda chill, i got some money sent to me, went to the store and bought some dill, pickles and i got back home only to figure out that my card hadnt been renewed, now what this means, i still dont know. Its been sitting in the corner of my screen for a while. Ight ima be honest, the app is kinda mid. My card dont work that well even when i shove it in, the cash register just doesnt load , i tap it in and try to boast, and yet the payment just dont go through. But thats the card, now for the app. Like before the app is mid there isnt much else that i can say but the customer service is lowkey buns, they tried to tell me my card was fake and they were like mc donalds workers in new york. Yo somebody gotta turn the first section into a song i aint even know i could rap that bruh💀

Instant Vs Free. When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.

Unhappy. So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime

I love Cashapp!. Cashapp makes it fast and easy to send and receive money. I also love the saving feature, where you can set a goal and add money to the savings and Cashapp will calculate the amount you need to save to reach your savings goal. You can also do the round up feature where all of your purchases will be rounded up, and the money that is rounded up will be added to your savings. Another feature that I love, is that you can borrow money from the app and when you pay back what you owe, eventually the amount that you can borrow will be increased. Not everyone has this feature at first, but be patient because the app is working on adding it to all Cashapp accounts. I haven’t ever had a hacking incident etc either, like I have had with other apps and in fact every penny that is spent gets reported to you so that you can keep track of your money. So what are you waiting for! Go and download the app, it will make managing your money so much easier! On top of that, there are also other great features that I did not list! I waited a long time to do a review on this app, because I wanted to make sure that it was not an app that starts off great and then becomes frustrating and useless. Trust me, this app is worth having!

Unwilling to make exceptions. I just got the cash app a few days ago from an invite from my friend, my friend told me that if I joined I’d get a $5 credit, and then I had a debit card sent,I had no idea that ther was a time limit on when I had to make a deposit,I thought I had to wait for my card and and when I had a chance to get money on there ,I have never had any kind of money app and my friend spouted off about how great it was,well when I put money on card later today I didn’t get my $5 I know it’s just $5 but still that was the offer I was told about and I should be able to get for activating card and putting money on it,when I asked where my $5 was from a chat customer service I was told it expired and I had to invite friends to get a credit and I told him I was new and the friend didn’t tell me there was a time limit and I was busy with work and hadn’t had a chance and if they could make the exception,it’s only $5 not $500 and hd refused and told me I had to invite friends ,like invite friends so the same thing can happen to them??!!! Not so sure after the lousy ,non understanding help that I got !!! Maybe finish my money off on my card and try another app or maybe not this one made me suspicious!

KEEPS Crashing. Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.

Scammers. A scammer got my credit cash card number by stating they were collecting for a debt that I was paying for several years , they claimed that my debt will be collected by them and that I had to give them my information, it seemed to me to be legitimate so I gave them my cash card number which they soon after collected the amount that I’ve been paying for several months, soon after my card was debited by the collection agency that I’ve been sending the payments to for months, I contacted them stating that another collection agency contacted me stating that they were now collecting for this debit and took my credit card information and shortly after collected the payment it turned out that the scammers hacked into the collection agency that I’ve been sending payments to computer system stealing information of over 500 accounts mine being one of them, I immediately blocked the scammers on my Cash card account then canceled my account with them and was able to order a new card. Cash pay made it easy to do all this online without speaking to a cash pay representative. Therefore the scammers can no longer steal my money, I got my money back . And now I have a new card with a new card number , on its way. The new card now will have increased security so that no more scammers can steal from me.

Rejected. Does everyone know that cash app can jump in and reject any payment that you recieved and once it’s rejected if the other party can’t resend it your just out of luck I won a little money from a casino app and because it wasn’t a deposit from someone I usually use cash app decided to reject it without even notifying me until the refunded the money back to the platform and the platform shows redemption successfully completed and will not redeem the money again and pretty much cash app support said well we have the right to do that it’s for your protection and they will not refund or give you a dime back they just repeat the same stuff over and over again and ignore what you have to say and they will not offer to contact such business or entity that sent it stating it was rejected by cash app could they resend it nope they just screw you and don’t care that your out 300 in money no apology no actual proof of anything showing it was from a dangerous account or person or business nada nothing they could care less because it’s not their money so they do not will not care nor will the help fix the issue or compensate you for you loss same with not giving you your bonus money for referral you made that signed up and did the process they screw you out of that deposit promise as well and sit back acting like they can do no wrong and that they do not have to compensate you for their mistake and your losses

Auto Cash Out Has Periodic Errors. While I appreciate that this app allows for the transfer of money freely between people, bank accounts, debit cards, etc., it’s very frustrating that every 60-90 days, the auto cash out feature stops working and then I have to go through Plaid to input the user credentials for my linked bank account. Cash app doesn’t ever acknowledge that the system has glitches. I keep advising Support over and over again that a linked bank account should not delink itself and the Support person or bot becomes confused like I am speaking a different language. I have no idea why it is so difficult for creators and technical support for applications and programs to be honest, transparent, and helpful. A Support person will send a user through the same process that the user completed 3-4 months ago and that was successful at that time and then have the user do the same thing again without admitting or advising that there must be an issue. If you’re asking me to do the same thing that I did when I set up my account and I haven’t changed anything, then that means something is wrong. My bank tells me that this isn’t a problem on its end. So, I’m extremely annoyed that the simplest of features have become so unreliable and cumbersome through Cash app. Please fix the Auto Cash Out feature so that the user’s initial settings and linkage to a bank account are preserved!

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Cash App f-ed me over along with another user. today, cash app took $500 from another user. cash app was my favorite method of exchanging funds until now. i was selling something on marketplace for $10. a woman said she wanted it. i told her i could use cash app. little did we both know, personal accounts and business accounts cannot exchange funds between one another. i have a personal and she had a business. so when she sent the $10, i received an email to me explaining this. they said the buyer (the woman), would need to send $500 so i could make a business account, and then i could refund it right after and receive my $10 as well. i called customer support to guide me through the process. he said i needed to transfer at least $200 to my account. i don’t have a single penny to my name and i was not informed that this would be part of the process before she sent that $500. i don’t understand why she would need to send $500 for me to have a business account if i was gonna have to put my own money to even receive that money. i asked the man on the phone if there was any way for them to refund this money, as this is very inconvenient, especially in today’s current economy. i spent almost two hours on the phone just for nothing to be resolved. and now i am in debt another $500 to this person i don’t even know. and now i look like a scammer when cash app really the ones out here scamming. Cash app, if you see this, please please please give that woman her money back. she did not deserve that and i did not deserve to be put in this predicament.

Stealing Money. I’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too.

One True Customer. I had a chance to work at TJMaxx as Customer Service Coordinator. My colleagues were super friendly knowledgeable and professional. I had the most wonderful meeting experiences with the best customers of all. I loved meeting different kinds of people. I loved learning from people. I am very unique because I don’t learned from books. I am not book smart or street smart. I only learned from people I loved the most in the whole world family friends coworkers and most of all with customers. For me having this challenge of my entire life was and is very painful. I rather die for everyone by only one person then other people die for something useless. To me everyone everything and everywhere was and is safe. I am the most happy person ever. I will die peacefully knowing everyone everything and everywhere was and safe or else I can’t even relax. My gift was and is laughter just to by time and I hates waiting. In this world there wasn’t or isn’t any certainty so why not lives as everyday as “happy birthday to we us and I”. Money was and is not important. Money was and is just papers. Humans was and is super super super important in this world especially USA. USA was and is set by the greatest government of all then others countries will become one government because we us and I need a one true real lady president who can and will do everything by the people. Gives we us and I warmth foods and homes most of all safeguarding by the police officers paramedics and firefighters then we us and I would have no war anymore. No one can harm each others because we us and I was and is taught by parents and teachers after that all adults was and is lead on it own. Therefore I am one true customer because I loves people.

Worse experience ever. So I had money sent to me through cash app and when I went to go look at my account, it was saying like the money was sent but it wasn’t posted on my account so I’m like dang like was it sent so I proceeded to call them and they told me that it was a charge for money that I had took from my account but they were having technical issues so the money that it took it has it right back to the card is so I spent the money which is false because I only put the amount of money that I’m using to spend through cash app so then he proceeded to say oh well this was the only time we can get it back, over hundreds that equal up to 1000 overtime in there so why was it just now taken out and I literally just had a bunch of money just sitting in the cash app, so what was so Special about taking it out that one day then when I went and called and talk to somebody, the man refused to listen to me and so I called back and I got another person and they’re huffing and puffing sign on the phone and when I asked to speak to a supervisor, they still there laughing and giggling on the phone like that’s professional and he just had a real nasty attitude and I just didn’t understand because it’s like if it was the other way that was your money you were not like that whatsoever and I’m not really understanding like what was the reason and so then, when he said he was going to go put up get a supervisor I was in put on hold for almost 6 or 7 minutes until I just hung up and it was like I just I’ll just get it sorted out another way

Joke. My one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers.

Some Good things Come to An End. I’ve had a Cash App account for over 3 years now, and before now I’ve never really had any real issues. I had bought stocks, had a reliable cash app card, and had a successful system of how I operated my finances (especially being a college kid). For a while me and cash app had a reliable and effective relationship. Now, all of that can be thrown out the window. When it comes to customer support cash app is totally trash. It’s literally like rolling dice with them. My account was forced to be closed because a term was violated (something was continuously being charged to my card but declined. After a certain amount of times it’s a violation). I think I would’ve been more appreciative if I was notified about this issue and then warned. But nope, I had to find out when my transactions wouldn’t go through and I had to go through the NUMEROUS generated questions just to find out. It took me 2 days to get the money from my stocks. I’ve read it took others months. I could not use my bank card that was initially linked. I called their number, it’s nothing but another set of generated questions. I emailed them and they kept sending me a generated email saying that my account has been locked and they can’t tell me why. Completely frustrating. I DM’d their Twitter page prior to using another bank account to get my money out hoping that they could help, but I still haven’t got a response. This app was good while it lasted, but I wouldn’t use it to put all your eggs in. Overall, not a great app. Emphasis on great.

Can’t restart the app to enter my login info after wrong email entry. I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.

Borrowing instantly. Being able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world.

Zero customer service after suddenly closing my account for no reason. I have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue.

DO NOT USE THIS APP!!!!. I have been using Cash App for a very long time and now that the first problem I had was with a bitcoin, lightning transaction that they supposedly sent to my other wallet, but never appeared! Not only could they not give me the transaction number that they said that it has been sent and that the transaction was complete and there was nothing that they could do about it. So not only did they screw me out of my money, but they couldn’t even give me the transaction number for the bitcoin transaction. That seems shady and messed up, especially where the transaction number and the bitcoin lightning address number are different! They should be able to provide the full transaction number when they give a web receipt, but the web receipt does not show the full number. So not only is it a unique number, but it is proprietary to finding out what is going on with a missing payment. To me it seems like they can say they sent it but they didn’t so now it seems like another app is the problem but even when talking to customer service, they were not able to provide me with a full transaction number! Do not use this app they will steal your money and laugh in your face about it. It may have only been something as small as .0045 BTC but it was still stealing because when they show that it is sent and nothing is there, even though the first transaction went through a minute earlier, then it is stealing from me. Thieves are everywhere in this country but for an app to do it is just appalling. Never use Cash app. Shady!!!

Unhappy. So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime

Customer Service is Trash. I needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app.

A safe place for thieves. This isn’t about my actual account that I used routing numbers to set up. This is about how easy it was for some one who stole my debit card numbers to go on cash app, sign up and send money using my card. I saw the charges in under 24 hours and immediately called my bank. But the money was already gone. My bank is working to recover the funds but suggested I also contact Cash App. The gave me cash app’s number. I called. It was a recording that said there was no option to talk to some one. Go through the app. So I did. On the app you only got email. Not even live chat. I’m on my 3rd day and finally got to a supervisor who is saying the same thing. Contact my bank. They seem to be washing their their hands of any responsibility. I gave them the credit card number and the name of the recipient in my online bank statement and still they do nothing. Getting my money back will most likely happen at some point but to do nothing about the thieves using their app to steal? They have the information on both ends! Or is their app so insecure that they have no clue who is using it? I’d say either case is horrible!! Bad thing is this can happen to you even if you don’t use this app. My account wasn’t hacked. It’s just hey let anyone use any card stolen or not to anonymously send money to anyone. Even though the sender was someone using my card fraudulently it had to go to a known account. Get aw enforcement to arrest him for receiving stolen money! Do something!!

Terrible customer service. I usually don’t do reviews but I must. I been having issues with me not receiving my cashcard despite having correct address I get msg its on its way then say return undeliverable. Yet when I fist signup I received my first just find but now that I need replacement having issues. I contacted support endless and they give me the round around to cancel and report old at loss and to check address and correct it none stop when I’ve told them its correct and even shows up in their own search as a valid address. So I been trying to use my cashcard info for subscriptions through apple and other thing in meantime online since I don’t have my cashcard I just been manually entering info since cash app let you see it yet I been getting decline error for my own protection. I contracted support and get nonstop round around that the bank is unable to verify me with info I provided and that i cant sit cashcard but can still send and receive up to 1000 for 30 days?? Like then what after the 30 days and I don’t even card about that I want to be able to use my cashcard. And I have all my info and pin stuff and they didn’t even ask me for info to verify I been using my own account login straight through app and none stop same response let me check then update I’ll send you to specialty team whats a good email address etc and yet I get msg through app still and nonstop same response unable to verify your info when I can provide and prove it and they wont tell me what info they even mean. Customer service completely unprofessional and unpleasant.

This App recently received a SERIOUS HACK. I have read over 50 comments since Sat and this is Monday March 28, 2022. I set a stealth security mode on my iPhone 12 and it is very difficult to send an iMessage if not in my contacts as all unknown are diverted or marked as spam or phishing. Today I received a iMessage, it said Hey! Get cash app so receive money and spend. I traced the phone number and verified the owners of number. This number was being used as a way to prompt me to join Cash App right away. Left out enough context to see this message is designed for those in need. Funny how I was sent an iMessage 15” earlier stating the monthly costs. Etc …. Someone has gotten a hold of every member of Cash App and others like me who never used it after one attempt to log in and send $5 It was a nightmare to find someone and the get $5 for joining Is never received. I had this deep sense how unsecure and easy access to someone’s phone a hacker can peep thru using this App. I see very soon a major collapse and a lot of money sent or received is being diverted and no one can see this from their customer support. Beware as this is getting quite serious and soon the hand in the cookie jar will be off to no where land. And their is some cyber security going on behind closed doors. Higher level espionage is written all over this app. Note: within reading just 5 comments , the lost of money each cash app consumer reported I totalled an easy 2 grand. That says a lot and they all got hacked this past Sat and Sunday

Terrible. If you plan to send rent money on here that is simply $1000 don’t do it. They’ll cancel it and you’ll just have to accept the fact that they hold your money for days especially when it’s really important!!! Literally getting evicted and I can’t fight the case because of cash app messing it up. They won’t care about that. Their customer service was no help. Literally sent me through a loop between them and my bank. My bank stated that it’s so simple for what they just need to do by contacting them to let them know it was reversed but they refuse to do that to help me. Literally just needed to provide them an email showing the reversal authorization. I spoke with 5 different cash app support people and they were clueless because they didn’t have a script for this situation. Sound like human robots who stutter and confused. I tried to even dumb it down for them to understand what I needed and it still didn’t work. Just ended up with them emailing me the case number and saying it’s refunded to me and not contacting my bank. Thanks to cash app we are getting evicted and becoming homeless!!! I’m deleting this app for good. Honestly recommend Zelle!!!! ZELLE ZELLE ZELLE!!!! No fees!!! Instantly in the bank! Just make sure the other person has a bank account and not a cash app debit account because that’s what we had an issue with and had no other choice but to send money to the other on here. So mad that I’m taking them to a legit bank to get a legit bank account where the customer service is top tier!!

I’M JUST BEING HONEST. This app is okay do i highly recommend NO! I purchased something during christmas time running through cashapp since i was waiting for my new card to come in. I eventually found out that what i ordered never would get here( I was scammed) Now obviously with scammers they won’t give you the money back. I contacted support and they’re able to allow me to basically get a refund i filled everything out only to get declined with no reason as to why. I called support the same thing they kept denying me of the money that i had gotten scammed out they asked if i could contact the people when i had literally told them it was a scam and there was no way of getting in contact with them even with email since it never sent to them due to the email not being available. Also They’re have been many times where the fees are just to much and i mean at this point i don’t want to use the app anymore but it’s all my other family uses. The fees all range on how much you get so in order for me to get my full 5$ or 2$ i have to add money from my personal bank account just to make it by which is so annoying like i get it but for every dollar like i got sent 1$ and it turned into dang near .80 cent. The fee to also transfer is new and annoying it’s bad enough you guys took 1. and change from my 50 now in order for it to be full after u cash out cause y’all wanted 85 cent for me to cash out i now have to add my own money like paypal isn’t that crazy on their fees better yet they don’t even charge as much i’m fine with getting 10 cent taken out of my money and having to pay 25 cent to transfer! Take this how you will just know that this app personally is horrible to me

BE CAREFUL!!. I downloaded this app after trying to buy a phone off of someone on OfferUp. I attempted to pay them using offerup and they said they’d prefer to use cashapp. After doing a little research, I figured it was a reputable company that was backed by Square. I’ve been a Square customer for over 4 years and have been very pleased. So I downloaded the app and paid the “seller”. After I did so, the seller disappeared. The last I heard from them was that they’re going to the post office to ship my phone. I tried sending messages but received no response after that last message. I emailed cashapp a couple of hours after sending the money having realized that this may be a scam. They didn’t respond until almost 48 hours later (despite claiming that they respond within 24 hours). The response consisted of them telling me that it was too late to reverse the funds because the seller already withdrew them and to contact the seller to get my money back. “Well that’s brilliant. Why didn’t I think of that?” After some back and forth and sending them screenshots of my communication with the seller before they had disappeared, they kept coming back with the same response: contact the seller. So this was my first and last dealing with cashapp. I NEVER write reviews but wanted to send a warning to any of you that may be attempting to buy something using this app. I would stay away unless you know the person directly. Cashapp has ZERO fraud protection and has no system setup to flag suspicious activity.

***WARNING *** Do not use this platform!!!!. I was scammed out of $2500 yesterday by someone who posed as a Cash App support representative who was supposed to be upping my transfer limit. They swiped $2500 out of my money and I called Cash app immediately to beg them to please stop the transfer and track down the people who took the money out of my account. I gave them all the information they needed to easily have retreated my money had they acted quickly. They did not care. They saw that it was not their problem. Did not care about the fact that I was their customer and they were supposed to protect me and my money. So it was not their problem and could’ve cared less to do anything to help me. This app is not safe! Please do not use it!! I am hiring a lawyer and going to sue them. I would guess they have done this too many people and could care less what happens to their customers. That money was supposed to pay for my wheelchair accessible vehicle. I am very sick and on my deathbed. They do not care. I was told by the representative in the fraud department that I would have my money back within 10 days. They assured me. This was while there was still time to get my money. The next day they emailed me telling me sorry we’re not gonna do anything. This is your problem, not ours attitude. Basically stated that in so many words. these people are not good people and they should be paid out of business unable to operate in the United States.

Closing accounts for no reason. I have been a user of cash app for many years and just in the past two weeks they have closed down my account for violating terms and conditions. When I contacted them through the app I was told I would need to call the number to get more information, after being told I cannot give anymore information at this time. It was disappointing that I was not getting a response. So I call the number and I was told the exact same thing other than you violated the terms and conditions therefore the closing of your account. Not even a higher up could answer my questions what did I do that violated the terms and conditions. I barely use this app and the night prior of the closing I used my cash app card at a place I go often and the next day I tried get gas and that’s when I figured out my account had been closed without notification without reason and without explanation. So I decided to make a new account. I made a new account used it three times sent money and received money and transferred the money, this past week I went to use it and found out they closed my account again. I ordered a new cash app card, the app states it has shipped 10 days prior, no card had shown up. Through the years of having cash app I’ve never had an issue til now. It is very disappointing that they will close your account and not give you a reason why. They are very dismissive.

Beware! Horrible Customer Service!. If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.

Cash card failure. I’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card. The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMEND

Customer service is garbage. So I just had 400 dollars sent to me , as soon as I received the money I had ATM charges hitting my account , 105 dollars was pulled off my card and I was sitting at home when this was happening. So clearly it was not me. I had received the 400 dollars so I could pay a bill and then have the rest for groceries for my family , this was the only money I had at all at this time. The bill I had to pay for paid and I should have been left with 160 bucks for food , instead I only got 60 , and this is all cashapp would do , nothing , tell me they have no information for me , I called on the phone and was hung up on , I tried to use the chat customer service and was answered with computer generated answers , I couldn’t even tell if I was speaking to a real person or not. Needless to say I’m now waiting 45 days to get my money back and I can’t even get any sort of answer as to why this happened or how it’s being fixed , they don’t care about there customers, they just care about shuffling people along so they can end there generated play books. I actually liked cashapp until this happened, this was second major issue I have had now and I don’t think I will continue using it after this , leaving my family to be hungry after letting a atm that is not even around me take my money is criminal and neglect on there part , ATM have cameras and locations how hard is it to figure out. And I’m still hungry

Horrible app to use. I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!

What the incompetence?. Open an account, did a few transactions, easy. Ordered a cash card and it was all downhill. They sent me the card. I got it in two days. Great. Tried to activate the card and it said it didn’t recognize that card for my account. Waited for customer service to get back to me about 12 hours. The customer service is awful. Just kept repeating in 4 different messages that the card does not go to my account and I must have another account. Which I don’t. But this card has my legal name on but itCash app handle that starts with $, is not mine. They state that my card that goes to my account ends in different last 4numbers than the card I am holding in my hand. I smell fraud and gross incompetence so I immediately unlinked my account and debit card. No thanks. Update: received a response from Cash app about this review. Clicked the link that they emailed me and there is no email to message for actual customer service so I had to chat with someone through Instagram DM which was very time-consuming and literally got zero answer to the issue at hand. So I spent all day messaging back-and-forth with someone who did not give any more insight into why I received a card that did not go to my account…the only account that I had…. but had my name on it and the wrong cash app handle & then today received the actual card that I ordered from my account. So I smell fraud. Do not trust any company that has access to your finances but no corporate email address or phone number easily accessible to sort out serious grievances.

Terrible service!!! It’s a must read. Man where do I start? This experience definitely takes the crown. People if you have other means of sending money use it I recommend zelle. I’ve always been skeptical of cash but the last 3 days validates that I’m not crazy. So recently posted a phone on OfferUp that I was selling and two buyers contacted me concerning the phone. The one customer send me her money the same day and I was supped to send the phone out the following day. However, another customer contacted me offering more money but he sent his via PayPal (which is just as worse by the way). Long store short I ended sending the phone to the customer that offered more money. I then reached out to the first customer and I told her I’ve already sold the phone to someone else. I also reached out to cashapp telling them to send the money back to the customer. Cashapp now tells me send the customer back her money and they will credit me. I went ahead and sent the customer her from my personal account then I sent cashapp proof. They then wait an entire day to tell me “we’re having trouble crediting you” because it’s not a business account so the customer would have to now send an additional $300 to my cashapp to give my account a business account status then they’ll refund the money immediately after I send the customer back her money a second time. P.s Ive already sent the customer over $700 with nothing done on my behalf. Now today 3 days later I’m still waiting on cashapp to give me my money.

Frustrated!!! I just want my money back!!!. Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.

Horrible customer service. Normally I don’t right reviews and I don’t typically make negative ones as I know people are just trying to do their job but the experience I had when trying to make a transaction with someone who used a business account was horrible. I was doing a transaction with someone using a business account and because my account was not a business account we had to call consumer support to get the transaction done. It was for a small amount of money and when talking to the customer support they made us transfer a ton of money and buy bitcoin in order to “expand my account” never once did the guy actually explain everything about why other than to “expand the account” and when I got frustrated and angry because this was a lot of money that I did not have to just throw around he was extremely rude. This is money that I need for bills and I shouldn’t need to “expand my account” for any reason when the transaction is under $100. I should be able to simply approve the transaction and verify that it’s legitimate. The hour long back and forth was extremely unnecessary and frustrating. Also note to those that work in customer support that saying that the call is recorded and reviewed doesn’t help with frustration. Also no I don’t want to teach you to do your job you should know how to do it but do better at explaining things because stuff like this is frustrating and you should know better.

Bugged App, Abysmal customer "support". So i've been on cashapp since 2022. i've been able to use my cash card for years, got my borrow limit up to 400, used it frequently to move money and transfer to friends and family countless times with absolutely zero issue. upon the most recent update all of a sudden my identity is completely forgotten on cashapp and none of the information i provide can be "verified". when i contacted support, they were completely useless and were instructing me to do everything i had already tried before. i had my card linked to my account and everything, verified my social was correct, names, everything. the app wouldn't even allow me to submit a photo ID to verify my identity, and when i finally called the support, they say they have no access to my account to help? what? on top of that, they've tried telling me that my account was never verified, despite my increased limits on my account because of said verification. absolutely ridiculous. now, i'm stuck with a useless cashapp account that i can't add a card to because of this, and i have borrowed money that i am not able to pay back because of this issue. oh well. if you only use it for little transfers here and there, go for it. but something like this happening out of the blue makes this app entirely unreliable as a primary finance app. this single glitch made the app completely unusable for me, and the absolutely useless "support" they have for their users is laughable. if you have a lot of money in cashapp right now, take it out while you still can and don't look back.

Instant Vs Free. When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.

I don’t write review but…. Listed below was my original review. I was so happy with them. Then I needed a new card and they told me that my social security number, date of birth, and name were all “validly verified” with someone else’s name. They said they can’t help me. So now I have a card with someone else’s name and my private info. Their response is for me to start a new cash app which is associated with my business which effects my company payments. I learned that anyone with any info can start a cash app account. When I asked them how this was possible they responded with “if you have any questions about anything else then I can help you. Otherwise this issue is over.” So I’m telling any and everyone you can do whatever you want with cash app their verification process is non existent. For example I can use my sisters social say it’s me and they will just start an account. So for criminals this is literally the best possible solution to your money problems. Have fun con people all you want. They conned me! (To be specific my name is Deanna however someone named David is on my cash app card even though all the “private/personal” info is mine. They don’t care at all. So open as many accounts as you can. Have fun!! They’ll let you. My old no longer relevant review: I will have to say cash app for me has pretty much been perfect. It works on my phone and on the physical card. If I have an issue they fix it immediately. I didn’t expect this much from them but I am pleasantly surprised

Fraudulent. It’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either.

First time ever reviewing an app. So I would never write a bad review for an app. Actually I’ve never written a review for one ever. But beware when it comes to the borrow feature. I have done borrow like 8 or 9 times. It’s a great feature it’s useful all that. But this last time I did it I did not receive my money, I have reached out to customer service twice, they keep telling me I have received it, and they would rather just transfer me to the borrowing team (why am I not there to begin with??) apparently they only speak over email. A day later I receive an email that says “we see here you did receive it, if you have questions please call”… like what. I respond back that indeed yes it shows on your end I received it, because also on my end on my transaction history it shows I received it, but it never entered my Cashapp balance, if it did enter my Cashapp balance then why was my card declined? My transaction history wouldn’t add up with my cash balance if I received it. They respond again a day later “it shows here you received it, here it is highlighted under your transaction history call if you have questions” as if I didn’t just tell them it is showing I received it under my history. This is 4 people I have spoken with and not a single person has listened to what I have to say, and I am shutting my account down because I am not paying a millionaire company money they did not give to me to begin with!

Was wonderful before the new updates.. Works fine and the service was convenient. You add your bank account routing information and could instantly deposit funds sent by friends. Then came the update, a new “CashApp card” with discounts at certain retailers, and a change in the deposit options. Instead of a free instant deposit, you’d have to wait three days to see your funds deposited. OR choose the instant deposit option, for which CashApp takes a percentage of the money. Then came the issues “cashing out” if you chose the free 3-day option, I was being prompted to supply my online banking log in information despite my account having already been linked. I contacted support and asked why I was being prompted for this information, expressing my discomfort sharing my private bank log in with a third party app. The representative from CashApp said that my BANK was blocking the transaction and that I’d need to contact my bank. I spoke with my bank and they said there was nothing blocking CashApp from depositing the funds, so my problem remained unsolved and my money sat in CashApp for a few weeks. Later I randomly decided to try to cash out again, this time using the instant option for which CashApp takes a percentage- surprisingly it worked. No idea why one option would work instantly while the other was being “blocked by the bank”. I can’t help but wonder if my funds were being held hostage until I chose the option that benefitted CashApp most. Since there’s other apps like Zelle that don’t charge to instantly deposit, I will no longer be using CashApp.

Worst Refund Process & Customer Service. Worst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone.

Rejected. Does everyone know that cash app can jump in and reject any payment that you recieved and once it’s rejected if the other party can’t resend it your just out of luck I won a little money from a casino app and because it wasn’t a deposit from someone I usually use cash app decided to reject it without even notifying me until the refunded the money back to the platform and the platform shows redemption successfully completed and will not redeem the money again and pretty much cash app support said well we have the right to do that it’s for your protection and they will not refund or give you a dime back they just repeat the same stuff over and over again and ignore what you have to say and they will not offer to contact such business or entity that sent it stating it was rejected by cash app could they resend it nope they just screw you and don’t care that your out 300 in money no apology no actual proof of anything showing it was from a dangerous account or person or business nada nothing they could care less because it’s not their money so they do not will not care nor will the help fix the issue or compensate you for you loss same with not giving you your bonus money for referral you made that signed up and did the process they screw you out of that deposit promise as well and sit back acting like they can do no wrong and that they do not have to compensate you for their mistake and your losses

Fraud banking application. This is absolutely the worst banking app that you could possibly use. Do not use this banking app if you have important things to pay or if you have bills that you pay through this app or if you get paid from your job through this app, don’t download it. They will close out your account and not give you an exact reason why your account is being closed. I have had cash app for more than 10 years and I woke up to my account being closed today saying that I violated terms and agreements when I’ve never had a flag on my cash app account I know for a fact that Cash app refused to properly review my dispute about an order that I placed recently at Aromaconcepts. , which I just got off the phone with the owner of Aromaconcepts because they saw my Better Business Bureau report and my Google review of them sending me the wrong package. I would actually like for cash app support to reach out to me to reinstate my account because I have a lot of money that goes in and out of cash app for my businesses valid Businesses that cash app sees monthly. This company is the absolute worst. I submitted three disputes for the same order because they kept telling me that the company fulfilled their obligation for the goods and services, but they did not. I sent Cash app an extensive video showing that the bottle that I received versus what I ordered was incorrect. In return Cash app decided to close down my account with no proper reason and I also have since filed a report with the Better Business Bureau about Cash app.

Never Using CashApp Again after my issue is resolved. On Monday someone ordered Postmates, dominos, and a Lyft with my cashapp account. I’m the only person that knows my cashapp account information. I had $300 in my cashapp account before my money was stolen from me. Mind you all of the postmates transactions happened within minutes of each other. After I realized what was happening money was transferred out of my cashapp account. Once that happened the thief started trying to buy more stuff from postmates and by then I only had $4 so my card started declining. I’ve been in contact with cashapp since Monday and today is Thursday. I hate the whole day waiting process to hear something back from cashapp support. If I don’t receive and email from cashapp support saying they will refund me my money within 10 days I’m filing a police report. I also contacted postmates to see what they could do and they said they can’t help me because they saw no recent transactions on my account. The last transaction I have with postmates is from September 2019. Don’t believe these great reviews on here about cashapp because they are all a lie. Before you download this app google cashapp reviews. I would hate for this to happen to anyone else.

SCAM!! Money taker. I had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out.

Nonexistent customer service. The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.

Do not trust this company with your money. If you want support and you attempt to use the in-app support chat feature, be ready to wait at least 10 hours. Another time it took 12 hours for a response which came at 6 in the morning. I elected to have my payroll direct deposited to cashapp and when pay day came I realized it was linked to a cashapp account that I couldn’t gain access to I think because it was an old debit card that I didn’t have any longer. I don’t actually know because I never got an answer. When I did get someone on the phone he was boorish, and seemed to have no idea what he was doing. After asking me a bunch of questions, often the same ones he had already asked and putting me on hold a few times he told me, “Sorry I can’t get you access to your old account (the one where my payment from my employer was issued) due to security reasons you’ll just have to try again later.” I was incredulous and told him that was not an option. That I needed access to my money. I also asked what would be different it I tried again later. He said he had no other information “I’m ending the call now” and hung up. I saw red and then thought I must have just gotten scammed and called the wrong number. Nope. He was just a buffoon who works for a inept company. I called square and told them what happened. They immediately refunded the money back to my employer and deleted my cashapp account off of my square account and helped me set up my bank account to square. Big win for square. Every part of this process with cashapp was a problem. I will NEVER use them again.

The worst customer service I have experienced. I knew the customer service was bad by the amount of time it took to legally change my last name after marriage, receive a new card etc. However after dealing with a fraudulent charge on my account, it has reached a new low! I was charged by a scammer site, I reported it and gave more than enough evidence to back my claim and it was denied! For the reason “based on the information available to us, our investigation has led us to determine that the merchant fulfilled their obligations for the goods/services associated with this transaction” I reached back out to support asking how they determined that result considering there is NO evidence supporting that I received any type of goods/services but all the evidence supporting that I was robbed! And they responded with another email stating “ According to our records, no disputed transactions were denied in connection with the information you provided, thus we are unable to proceed further with your request. “ It’s like pulling teeth trying to get any kind of assistance. The support chat always tells my I need to wait to speak to the specialist team, it’s takes days to weeks to hear from them, and then it’s dead end inaccurate information. They don’t care about the customers and they certainly don’t care about solving my issues with the app. It’s very disturbing and disappointing. Stop playing with me and do your job.

One star. I know people say not to use Cash App as a “bank” but for some, There’s no choice. As a minor without parental help, Cash App was my only option. My issues started when they randomly required proof of address on the day my direct deposit was supposed to hit. They locked my account, Deactivated my card, And sent my paycheck back to my employee on the day of my hair appointment…Talk about inconvenient timing. Then I recently unsponsored my account, Which they don’t warn you comes with major changes. Your Cash App card gets deactivated, And you have to order a new one (why can’t we save our card designs yet?) Plus, Your routing/account number changes, Leaving me scrambling when my next direct deposit didn’t show up. When I contacted support to confirm, I was met with confusion and argument, The advocate insisted the numbers don’t change, Only to later admit they do and suggest I contact my employer. Thanks for the “help” The final straw was when I went to get gas, And the $15 transaction canceled, But the money wasn’t returned. Normally, It would take an hour or two, But three days later, It’s still pending. This isn’t the first time either!! Once, A McDonald’s transaction was pending for a year, And the money never came back. Cash App has wasted my time and money. While their early direct deposit feature is nice, It’s not worth the stress anymore. They’ve failed me too many times. If you have other options, Avoid Cash App.

Cash apps customer service is the worst ever. Cash app itself is nothing but an app built for scammers to steal money from people, their customer service is horrible and the worst I have ever come across, they don’t care about people scamming you and they don’t care about your money being yours. Trust me they won’t even hear your case out, they are scammers themselves, do not trust this app. They are not a banking app like Netspend or some of the other free banking apps out there that will help you dispute scams. Untrustworthy app do not use. Update: cash app responded to this review only stating to rub the salt in my wound, that’s all they do. They stated that once you’ve been scammed, that they do protect all scammers funds, and refuse to look into any case no matter what. So if for any reason you got scammed or ripped off or if something appears on your card by mistake, they stand by protecting all scammers. They don’t care about there customers. They just emailed me stating all these things. If you don’t believe me then you will find out soon because cash app has a lot people scamming money and I hope that you won’t end up in my situation. Please use Venmo or Netspend a safe banking platform that protects your money.

Lost my faith in this app. I used to love cash app. It’s quick. It’s easy. You can send and receive money instantly, but as soon as you run into trouble with your cash card or your cash app balance aka money that’s in your account....That’s exactly when you see everything that’s wrong with this app. 200 dollars was taken from my account. When I got the notification on my phone that had happened I freaked out. I immediately emailed cash app support. It took them days to respond. They told me they couldn’t do anything about my problem. I was ticked off, so I kept emailing them about it. (This is the short story) They opened up a case. They said it would take around 45 days to figure things out. It’s been two months. I finally received an email Thursday that said the case was resolved in my favor. I was super excited, yet disappointed that it had taken so long to figure out. I mean 200 bucks is a lot to me. Especially during this pandemic I lost my job so I have to be extremely careful with my money. Last night around 3 am. I received another notification from cash app that I had a negative balance of 200 dollars!!! To me that seems extremely shady. I’m glad I didn’t have a lot of money in my account. I will not being using this app until they give me my 200 bucks back, and until they have some sort of customer service. This is my warning to everyone who loved this app like I did. DONT KEEP MUCH OR ANY MONEY IN YOUR CASH APP. When something goes wrong and it eventually will. They will screw you over

The WORST customer service I have ever experienced. If I could show my screenshots on here, I would. If I could give a zero star rating, I would. On occasion, for convenience, I will try to get a cash app card for the account I’ve used to send/receive money from family over the years. Every time I do it tells me there is an unexpected error. I always chalk it up to poor cell reception or something and “I’ll handle it next time, I’m sure they have customer service I can contact.” Today I finally reached out to the chat for “customer service”/“Advocate” and it was anything BUT service or advocacy. I was told that “Your cash app card and direct deposit…” (keep in mind 👆 I’ve never had either one set up) “…has been deactivated and we can’t provide further details regarding the deactivation decision, which is final.” I explained I have never had either of these. The response was immediately “I have no further information about this and the decision is final.” So I asked if there is a number I could call because now I’m concerned there has been identity theft and they are brushing me off. Only THEN did they say they would reach out to their email team and see if they could get it looked into. WHAT?! CashApp, please don’t call what you offer any word in the form of “support”, “customer service” or your people “advocates”. Those words are all gross misrepresentations of what Cash App is going to give you, and I hope this helps someone realize there are more helpful and safe places for their money.

Direct Deposit issues. This app is bogus. I’ve been getting direct deposit from my employer for over a month. I haven’t changed any of my deposit information. Today the app shows that my employer deposited my funds to my account, but, it is not showing the deposit on my balance. Originally I thought maybe the deposit is pending, but when I look at the ticket it says that transaction is complete!! That being said it’s not the fault of my employer and it’s not in a pending status and I’ve tried all the troubleshooting options. CashApp doesn’t for-warn their customers of this issue, but when I google the problem I’m having, it’s apparently more common than it should be! This is my hard earned money, that was deposited, and processed (because the transaction says complete), but I don’t have access to it! I have things to do and bills to pay! This makes CashApp feel really shifty on their end. Im starting to feel like their company is taking peoples money for days and weeks at a time with no clear explanation as to why and no direction on how to fix it. There is no real customer service and you have to wait too long to get an email response about monies that were instantly deposited, monies you need now and earned! They don’t even have this issue in their predetermined questions in the support/need help section of the app! I say that’s a big enough deal to do so. When this issue is fixed, I plan to find another company. I literally have to work in the rain today, and I can’t buy a raincoat or lunch thanks to CashApp!

Don’t download.. I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.

Loyal customer for years and they refused to express ship a new card after THEY made an error!. I’ve been a loyal cash app user for years and it has been great up until recently. I lost my wallet and had to order a new card. On December 23 when I still had not received by January 2 I contacted support. I felt like my concerns and questions were just blown off and I was prompted to re-order my card after I asked several times if I should just wait because of the pandemic and weather and I continued to be prompted to just re-order my card because it was most likely lost in the mail, so of course two days after that incident my original card came in the mail. I contacted support again and asked if I could cancel the new card and reactivate the one that came in the mail I was told no then I asked if they could at least express ship the new card being that I would have to wait nearly a month for the reorder. They keep ignoring that question and rushed me to conclude my inquiry. When I asked if I could leave a review I was BOLD FACED LIED TO. The support agent told me cash app doesn’t accept customer reviews and there was no way to leave one ( like I am now) they have also allowed my account to be compromised and overdrawn on several occasions and had I not contacted support they would never have acknowledged their mistakes and allowed me to have to pay to bring my account current. Honestly It’s a great handy app to have but if you ever need support you won’t find it here! I suggest you go with Venmo, Apple Pay, or PayPal.

They keep failing to ship my Card after Fraud. I have been with cash app for years, referred many people, but ever since my card was compromised a few mo the ago, cash app has been a real inconvenience. Initially after the attempted fraud on my account, I was unable to access my money ( such perfect timing considering my billing periods) , then I had 4 failed attempts at shipping a new card to my address ( WHICH IS A LEGITIMATE ADDRESS ) I entered my address correctly, however have been without a physical card for over a month. A physical card is required to pull out money, so I will need to send my money to other people to pull out for me. Also will need to update my clients and direct them to a different payment method. May go back to Venmo, I just really liked how continent cash app was for me, but lately , it has been pretty inconvenient to use. ESPECIALLY the help chat not following up as timely is I’d prefer , or NOT being able to speak to a live representative over the phone since I get asked the same questions over and over , and I am provided the same solution which hasn’t worked, at least in my unique situation. Also, I am a creative and like to spend a lot of time customizing my card , so forming these attachments and then finding out the card has been unsuccessfully shipped, just puts that cherry on top for me. Hopefully this is just a unique circumstance for me , but one that was problematic enough for me to leave this message here. This is just my honest feedback. Hopefully Venmo can provide a better experience for me … thanks.