Cash App

Cash App [Finance] App Description & Overview

Cash App is the easiest way to send, spend, save, and invest your money. It’s the SAFE, FAST, and FREE mobile banking* app.

*Cash App is a financial services company, not a bank. Banking services are provided by Cash’s bank partner(s).

SAFE: Protect all of your payments and investments with a passcode, TouchID, or FaceID. Pause spending on your Cash Card with one tap if you misplace it. All of your information is stored securely.

FAST: Sign up and make your first payment in minutes. Instantly send and receive money from friends. Transfer money from Cash App to another bank account instantly instead of waiting days. Use your Cash App account and routing number to receive deposits up to two days earlier than is standard with most banks.

FREE: Send and receive money at no cost. Get a completely free virtual Visa debit card in minutes, and we’ll mail you your custom physical debit card for free in about a week. Invest in your favorite stocks commission-free with as little as $1.

* HERE’S HOW IT WORKS *
Download and sign up for Cash App in a matter of minutes. The signup process is simple and fast so that you can start using Cash App right away.

* SEND AND RECEIVE MONEY INSTANTLY *
Receive, request, and send money from friends and family instantly with only a few taps. Cash App is the easiest way to pay a friend back for dinner or split rent with your roommates.

* BUY, SELL, DEPOSIT, AND WITHDRAW BITCOIN *
Cash App is the easiest way to buy, sell, deposit, and withdraw Bitcoin. Track the BTC price in realtime in your app and get started by buying as little as $1 of Bitcoin. Your BTC arrives in your app instantly. You can then decide to keep it safe in Cash App or withdraw it to a different wallet.

* BUY & SELL STOCKS COMMISSION-FREE *
Instantly begin investing commission-free with Cash App. You can buy as little as $1 of stock in top US companies. Track stock prices in realtime in your app and monitor the performance of your overall investment portfolio. Create a list of companies to follow so you can stay up to date on performance. Brokerage services provided by Cash App Investing LLC, member FINRA / SIPC. Investing involves risk; you may lose money. Investments are not FDIC insured. Cash App Investing LLC does not trade bitcoin.

* GET A FREE CUSTOM VISA DEBIT CARD *
Order your Cash Card (a customizable Visa debit card) directly from Cash App. You’ll be able to instantly make online purchases using your virtual card or in-store purchases by adding your Cash Card to Apple Pay. We’ll also mail you your physical laser-etched Cash Card in less than a week so you can swipe, dip, or tap at any merchant. Debit card issued by Cash App’s bank partner(s).

* RECEIVE YOUR PAYCHECK UP TO TWO DAYS EARLY *
Deposit paychecks, tax returns, unemployment benefits, government stimulus payouts and more directly into your Cash App balance using your account and routing number. Receive deposits up to two days earlier than is standard with most other banks. Use the same account and routing information to pay bills using your Cash App balance. Cash App is not a bank. Banking services provided by Cash App’s bank partner(s).

* GET INSTANT DISCOUNTS WITH CASH BOOST *
Cash Card is the only free debit card with instant discounts at your favorite stores, websites, apps, and restaurants. These instant discounts - Cash Boosts - are easy to use and are applied to Cash Card transactions instantly. Just select a given Cash Boost in your app and then use your Cash Card to pay. It’s that simple. No points, no waiting, just instant savings.

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Cash App Customer Service, Editor Notes:

This release includes bug fixes & performance improvements.

Cash App Comments & Reviews

- Great for those who don't carry cash

It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!

- Love it... but....

I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.

- Unhappy

So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime

- Beware! Horrible Customer Service!

If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.

- Instant Vs Free

When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.

- Horrible app to use

I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!

- Don’t download.

I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.

- Frustrated!!! I just want my money back!!!

Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts.

- Zero stars if possible

Honestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”

- ZERO Stars, this app is the WORST

I downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE.

- DO NOT GET!! USE BREAD APP!

This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!

- Not a safe app to download, it’s a scam.

So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe

- Used to be great

First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.

- DEFECTIVE PRODUCT, INHERENTLY DANGEROUS

Someone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name. They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.) Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence.

- Nonexistent customer service

The app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service.

- Horrible Customer Service

Initially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!

- Don’t use Cash App

I had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!

- Inconsistent + lack of customer support = frustration

While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.

- Use another payment app!! Cashapp security and customer support is a joke!!!!

Update 11/25: Cashapp said they were gonna help and gave me a link. It just literally opened up a link to get into the app. I found a link in the app to get to put in a complaint and get to customer service. It all seemed like it was going fine at first, emails were going smooth THEN I just kept getting bounced from one customer service rep to another and another and another. They said a specialist was going to be looking into my case and it would take 5-10 business days to look into then I'd be notified about how it was going. Almost been another month now and still haven't gotten any word back AT ALL. This app is an absolute joke!! Highly recommend using another app that has some security and has a decent customer service. Definitely going to place a complaint with the BBB. Original Review: I've had cash app for a few years now and no problems. Last week someone tried to hack into my cash app and take $300. He failed the first time but managed to take out $100. Called their support and they were super unhelpful but promised I would get my money back in 24-48 hours. It's been a few days now and I have not received a call or email or anything. I wouldn't recommend downloading this until they fix their problems. There are other apps out there like Zelle that are more secure and I haven't had any problems with them.

- Thieves in disguise

Initially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!

- Useless

This whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS.

- BEWARE!! Terrible customer support!!

My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care. April R.

- ZERO CUSTOMER SERVICE

I had been using the cash app for the past year, and for the most part, I had really enjoyed it. However, I recently went to use my card, only to discover that my account had been closed and the money I had had in the app was suddenly no longer available. There is no human being you can contact on the phone for this app. In fact, there is no customer service phone number whatsoever. The only option available is either reading through very unhelpful “user questions” or sending an email that may or may not ever be returned. When I discovered that I could suddenly no longer use my cash app to send money and that my card was declined (even though I had money in the app), I sent an email to customer service. They responded by saying my account had been closed due to either my transaction history, refund history, or a violation of the user agreement. They refused to give me any details as to why this had suddenly happened in that as far as I knew I had not done anything abnormal or in violation of anything, and that the decision was final. I responded back asking for any information because I felt that this must be an error and never got a single response back. And I have not been able to get my money returned either. Up until this point I had thought the cashapp was great but now I am totally disillusioned and hate it. A good app to choose if you want your money stolen.

- Terrible customer service! No communication.

I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.

- Convenience isn’t always good with their debit card

I been using cash app for my business and personal. This past weekend the trust between cash app and I has been broken and I since then terminated all dealing with them. Let me share what happen. On a Friday evening I used my cash app debit card to make a purchase. Just as always the transaction went flawless. Once completed I switched my debit card off so that no other unauthorized transaction can occur. I used this feature religiously without issues. The cash app debit card when turned off will go from black to a ghost white. However this time the debit card disappeared and a few minutes later I was asked by the app to sign up for a new debit card. I contacted cash app via email (the only way they communicate) and I explained what happen. Within minutes I got a reply from an agent asking me key questions. I replayed with the answers they were seeking. Saturday went by, Sunday went by, Monday went by and no word from cash app. Tuesday morning I get an email saying that a push was sent to out to fix an issue and I and other cash app customers that were affected can resume using the debit card. This was a wake up call for me that this app has issues and cannot be trusted because the fixes took three days. I urge you all to use caution because if this happen to my business cash app accounts; the situation would be painful. Please use caution.

- To customer support if you can’t log in

Edit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen. Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number. Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!

- The Best Choice

I don’t often write reviews anymore because the last thing I want to do is have my name associated with something that might potentially take a turn on the less then desirable side of things. However that isn’t the case here in my opinion. CashApp has been my go to for quick, easy, and convenient money transfers for a while now and I’ve seen it only moving up. Originally starting with a few small transfers here and there between friends led to full utilization of its many features. Be it paying a friend back for dinner, sending money to a family member for Christmas, helping someone out in a tight spot with gas money, ordering the Cash Card so I can spend my money anywhere visa is accepted, to support for ApplePay. Let’s not forget the card boosts which are awesome little perks that give you discounts on certain purchases when you apply them to your card. I actually just saved 10% on my lunch at subway yesterday thanks to the boost I had. It’s a secure way to pay, receive, and send money and the only app I care to use anymore outside of my normal bank account. Thanks CashApp!

- Cash App User BEWARE!!!!

Just to clarify I have been a user of the cash app since 2015. However, about a month ago my car was broken into, the criminal stole about $3,000 worth of my stuff including my phone and wallet. When I started getting texts from one of my banks on my secondary phone asking if I was getting gas and ordering breakfast at jack in the box, I replied no and the card was locked. I immediately ran to my car and saw the door to my convertible was open. I drove over to the closest JiTB and they said they remember the people but didn’t have a camera on the drive thru. I received texts throughout the day from cash app stating they were using my card in cities nearby so I followed them and finally found them. I reported the break in to the police and cash app with the evidence I compiled in order to get most (not all) of my stuff back. They spent about $700 of my cash app money and when I gave cash app support EVERYTHING I had on the criminals they denied that an error occurred and DID NOT refund me any money that they used. I requested the claim be reopened 3 times and all 3 times they denied an error occurred. My situation was handled the best I could handle it given my military background and I would advise EVERYONE that using the cash app as a bank is ILL-ADVISED. Send money, transfer money, hell, pay bills BUT DO NOT USE THIS AS A BANK!! The support is a FXCKING JOKE! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

- DO NOT USE!!!!

Let me start off by saying that I wish I could give ZERO stars. Without my knowledge, the transfers I was making to a friend started being sent to SquareCash instead of directly to the bank, the only way to get it to the bank was to "cash it out". The app has NO issues when taking your money, but magically cannot "refund" any money. Customer support is via email ONLY, so who knows if it's an actual person. I've been trying to find out where a $300 refund is for over a week now and every email response says the EXACT same thing; basically blaming the bank and requesting a letter head note from my bank to prove that I never received the money. After explaining OVER AND OVER again that the bank does not provide such letters nor can they trace the so-called reference number they provided, the email responses still said the exact same thing. My banks branch manager offered to call their customer support (because I am his third customer this week having this issue) but as I mentioned earlier they don't offer phone customer support, cowardly. They provide no proof of it being sent to my account; even the app shows it's not completed. My bank is now investigating this issue and SquareCash will have to prove to them where this money is. If you like losing money, I recommend using this app.... otherwise there are MANY other ways to send and receive money. Good riddance Cashapp

- Don’t use this for bitcoin payments

I used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service.

- I wish I could give no stars

I’m having an issue with a company that I got a trial from, and as advised as soon as I got the trial product, I canceled my subscription. Two weeks later I see in my cash app notifications, that same company was attempting to take $95 from my account. I reached out to Cash App and they told me that it was nothing they could do, that I had to contact the merchant (it took about 3 business for a response). So I did, and the vendor customer service representative refused to cancel my subscription. So I called back and spoke with a supervisor who told me that he canceled my subscription and gave me a cancellation number. The very next day I saw another notification that the same vendor was still trying to take $95 out (luckily no funds were there since I never use the card unless I’m sending money to my children in college). I called the vendor again and again I get another cancellation number (different from the first one). I inquire about the first cancellation number and was told no record of it). I reached out via email to CashApp again, because Spring Break is coming up, and I’m sure my children will run out of money. I was told to reach out to the vendor again and that that was the only course of action. I’m giving this app 1 star because when you sign up they tell you this app is better than a bank. NOT!!! They could careless about you. And it’s a shame!

- Abysmal customer service

I’m used to getting bad service from banks but this app was supposed to be different and it was for a time. For 3 years Ive used it for simple transactions and sometimes as away to get paid for projects. It has been linked to my debit cards and bank accounts. Never needed help or customer service before until this past week. All of a sudden all my transactions would receive a “transaction failed error message “ I contacted my banks and both said they had no issues and had not flagged anything for fraud. I contacted cash app and they responded by basically saying that sometimes transactions failed because they saw some use that was out of the ordinary. Folks I’ve never moved more than $300 on this app. They continued to to tell me that they could give me no further information. When I asked for clarification and relayed my banks info they continued to send me the same canned message. I tried deleting that account and setting up a new one. Same issue. What angers me is that after asking for them to provide records for my account and to substantiate the claim that some “out of the ordinary” transaction took place they simply ignored ‘me. I’m contacting the CFPB to log a formal complaint in order to get my info. It’s a great app but if this is how they treat customers who ask questions about things they have right to know then they should be held accountable.

- Poor customer service

Cash App is a good app to send money and receive it instantly but when something goes wrong they have extremely poor customer service. Basically no customer service at all. Someone had used my cash app information at a Walgreens and I got an email stating the transaction was made but when I went to check my transaction history on cashapp it wasn’t there. I emailed cash app customer support after going through tons and tons of crap to even find their email because they have no phone number I was able to call. I have yet to receive my refund or be reimbursed for this issue. I haven’t even received an email back for this issue and it’s been a week. I did however cancel my card and order a new one and was notified that my card information was used again but thank god it declined after I sent my husband all my money on cash app to avoid loosing more. The declined transaction did however show up in my transaction history on cash app ... but the one that was able to be processed didn’t. Cash app is convenient when you need money sent to you for an emergency but I do not recommend leaving money sitting on your cash app because fraud happens all the time and cashapp is not able to help you if someone happens to access your card information or account information.

- My nightmare

I recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter..

- I DO NOT RECOMMEND USING THIS APP!!!

I purchased a new phone and my phone number was changed 3 weeks ago and found that I could not access the account I had set up under my old phone number. I have hundreds of dollars sitting in the account that I needed to pay bills and when I counted the CashApp support team, they asked for my personal information in order to merge my accounts, that in my opinion, had nothing to do with the account that I had previously set up. After providing the information, they told me that they then needed for me to apply for a cash card or enable the Bitcoin feature on the new account, so that they could further verify my identity. I enabled the Bitcoin feature, which required me to take a photo of my driver’s license through the app so that they could verify my identity. After it was verified, I contacted their support team and again, they said that they need more of my personal information, which again, had nothing to do with my account that was set up. I refused to provide any additional personal info to protect my own privacy and info and they will not merge my accounts. I still do not have access to my account and the hundreds of dollars that are sitting in the account and I am extremely worried because I do not have the money needed to pay my bills! I have been in contact with the CashApp support team daily, but to no avail.

- Stolen/ lost money.

Went to use the cash app card at a QT gas station. Before getting out of my truck I checked my cash account to make sure I had sufficient funds to get gas. My account had $108. Swipe my card and it gets declined for insufficient funds and I try again, same thing. I check the cash app and my funds have dropped to $8. I go to support and FAQS and find that this is common and they say the funds will be returned in 12-14 days (ridiculous amount of time to be out $100) I periodically check my account to see if the money has returned and it never had. Day 15 I email support and ask where the money is. At first they say next time I open my app the money will be refunded. I checked and it had not been refunded I email back and they said that they can do nothing about it and pull a statement saying I had $19 in my account when i went to get gas thus the insufficient funds. They have a statement, and all I have is a -$100 in my app. I have no way to show them that I had $108. I wouldn’t of used the cash app card if I only had $19 for gas. Customer service is kind but very slow and very quick to say they can do nothing about it but they stolen my $100 or the balance you see in the app in inaccurate. This has been a terrible inconvenience and a horrible experience using cash app. Would reconsider if the were willing to fix and address this issue.

- Thefts

Cash app are such Thefts. They falsely charging me $365 on my account that put my account into overdraft. When I contacted their support team through email the told me that it was my Apple account was the one that was charging my account this amount and that I should contact Apple to resolve the issue and so I did and Contacted Apple. Apple told me that they not the one charging my account the amount of $365 and that they not charge my account at all for anything and send me my whole Apple statement summary to prove it. Apple even offer to speak with them on a three way with to clear up an misunderstood that they’re having. So I contacted Cash app through email and information them of what Apple said and send the my Apple statement and inform they about the offer of the three way conversation. Still Cash app want to charge me a fraudulent transaction charge. The thing about it is that they’re charging my account a Whole $365 but I can’t find on my Cash Apple statement as to where what the charge are for, it not even on my Cash app Statement. Apple even ask my on the phone Cash app say what’s the charge is for .. no.. all the information they’re giving me is that Apple is the one Charging the Account. This is frustrating and stress. Feel so Disgusted and Disappointed in Cash App that this is what they do to their Client. I would have give them No Star. They’re the Worst

- Lost money meant for my sick mom

My sisters were setting up an account to receive money for mom. They started accounts and it said the money was sent and received but before my sister could withdraw the money her account asked for to add a bank account which she did and then a pin but it didn’t accept it. She tried again and it didn’t work so she called me to help. I decided to log into her account via my cash app and try again. I entered it all slowly and correctly but it locked me out. After contacting customer service about the issues her account was closed, the money is now in limbo and account can’t be used again. My account won’t allow me to log out (even when I deleted the app) Now whenever I try to talk to customer service about it they just send a generic message saying your account is terminated. We are both locked out and my sister is out of 300 dollars. Update: I was told to contact them as you can see below and that’s exactly what I did. I used both of the communications they told me to and no one got back to me. I’m still waiting on a response but no one is responding even though I see the message was seen. Your email said you would respond in 24 hours and that was 3 days ago. Square cash just saying you will help is not the same as helping. Very disappointed and tell everybody I know to switch to Venmo or Zelle.

- I fell in love with this app, until they closed my account

I have been using the cash app for almost 2 years and loved everything about it. It was easy to setup, I could send money to anyone who owned a modern cell phone, and I never had to carry cash on me again. I work in homes and every now and again I’ll have a customer trying to sell something that I want, so when I get them to sign up, not only are they able to receive money from me, but they get $5 just for switching to this fantastic app. All went well until I tried sending my half of the rent payment to my roommate and my transfer was denied. I contacted Cash Support and within 5 minutes I received an email informing me that they were closing my account without eligibility to reopen it. They gave me no warning and no reason as to why they had made this decision. I have been trying to get in touch with someone on their support line for weeks to simply ask them why they had made their decision, but I never got a response. I love this app, but I am so very upset that they would close a valued and loyal customer’s account without warning or so much as a courtesy explanation. Please take your business to Venmo or Zell. Those guys work diligently to ensure customer satisfaction, and always answer any questions you might have.

- Lost Money & Terrible Contact System

I was actually enjoying cash app ! It very easy to use and came in handy when I didn’t have any cash on me ! I actually had liked it ! I started to dislike it this year for the simple fact that on Feb 25 a lot of money came out of my account into my cash app account for “Bitcoin” ! At the time I didn’t even know what that was but recently figured it out ! When I tried to transfer my money back well my account was locked so I went on to contact Cash App support ! Well when I went to contact them they only had an email and said they would get back within 24hours ! Ok fine in the mean times I started my process with my bank just in case ! Well 4 weeks haven’t went by heard NOTHING from Cash App Support until like last week FINALLY after I sent them about 10 emails about my money ! They finally responded when I told them I was going to report them to the better business bureau ! When I responded back they couldn’t take my message because they didn’t attach my case number so I gave them a bad rating and I shot them ANOTHER email and nothing ! All I want is for them to unlock my account so I can get the money out but I can’t do that if they do not respond ! The system is bad because they should have a number if they aren’t going to respond in the email within 24 hours like they claim !

- Entire savings, $9600 GONE! HELP PLEASE!

I wouldn’t believe it, if it didn’t happen to me. But since my horrific experience began 3 weeks ago, I’ve read it’s actually becoming quite common. One day, I sat down with my coffee to check in my stock investments on CashApp. I have(had) 2 accounts since I’m recently divorced and switching my name over. On one account, it just kept displaying the message to try again later. DOZENS of emails I’ve sent, since there’s no phone number for investments. Over and over I receive the same copy/paste responses, as I watch our $9600 plummet...HELPLESSLY! I BEGGED them in email to please just close the D*^# account..nothing. Nothing but 3 WEEKS of “looking into it.” I’ve contacted the SEC and FINRA with mounting evidence. They said it could be over a month after I file a complaint, but clearly I have not had access, so CashApp is required to release the amount my funds that day. They are liable for the risks involved in investing once their customers are denied access to their account. There are many other reputable places to invest. Funny thing is, I thought investing with CashApp would be “convenient.” I couldn’t have been more wrong! Even PayPal now offers stock purchasing and they have excellent customer service. Well, back to CrapApp to hunt down all the transactions/dates/amounts needed to file complaints...not convenient at all!

- Refund issues

I really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something.

- Terrible customer service and they do nothing to protect against fraud

If I could rate this 0 stars I would. I downloaded the app several years ago to receive a payment. It worked fine. Fast forward to this year, when I received a Cash App card in the mail with my name and street address, but a different account ID. I had just gone through this with Venmo and Paypal, so I knew it was because someone had gotten my SSN somehow and used it to open these cards. Venmo and Paypal had great customer service. They closed the fraudulent cards immediately and helped me secure my information. The Cash App did not. Their customer support is through email only. It has now been over two months and they haven’t even confirmed that they’ve cancelled the card. I have received a few identical emails letting me know that they’ve escalated the case to get it resolved “as quickly as possible.” I am appalled at how poorly they are handling this situation. It shouldn’t be this hard to cancel a fraudulent card. *Update - they responded to my review here saying they’d like to look into the card and asking me to get in touch. Did they even bother reading my original review?!? I’ve been in touch and they claim to already be looking into the card! The problem is that it’s taking them several months (so far) to make any sort of progress toward a resolution.

- Lost money to a Cash App Hacker

Let me first start by saying I have never had an issue with Cashapp in the 3 or so years I’ve been using it, but today is where that ended! I was sent a cashapp request from one of my good friends asking to borrow money, this is something we have done in the past and has never been a problem. I sent her $100 and was immediately sent another request for another $150, but this time it said “Please in danger ill nust give 400” now the red flags raise up and I call her immediately. She tells me to not send anything to those request it’s not her and that she has been hacked and multiple people in her contacts have all sent money to these people. Needless to say I was angry and out of $100. Looking at the first request there was nothing suspicious or anything about it, they used some of her verbiage from the last time she borrowed money from me and just resent it. Her profile picture everything except they added a 1 to the end of her profile name. Unfortunately as we all know there is now CashApp customer service line so I’m just stomped on how these people could do this and get away. I am super hesitant to use this app again and am thinking of just getting rid of it all together, I would hate to have this happen again. So use with super caution even if it’s someone from your contacts requesting money.

- Misleading

I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.

- Cash App customer service is a joke

I have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madness

- Customer service lost money

My boyfriends old phone broke and he had no way of accessing his old account as he had no email set up just a linked number that he no longer had because new phone new number he created a new account fine. I made the mistake of sending 50 dollars to his old account and I immediately noticed the mistake I contacted customer support which is only through email, no way to contact someone by phone since the money is stuck in his old cash app account I thought it would be an easy fix as to either pull the funds out and load them back on to mind or void the transaction since he has not accepted the funds the customer rep brandy finally emailed me back saying there is nothing that can be done very disappointed in this app with its customer service. It’s 50 dollars an I refuse to just have it lost. After o explained this to the rep I went online and did some searching if my own n it clearly says that within 24 hrs that the transaction was made if the receiver of the funds have not accepted the funds or used the money it can be canceled. I screenshot the policy and emailed the rep and she has not responded. I am very unhappy and cash app would be losing users behind this. I don’t take this lightly and I will not leave the situation alone until either my boyfriend or I are able to access the 50$.

- Unauthorized unlink of email

Please do not use the cash app. I thought it was reliable because a couple of my friends use it. If you get a new phone you cannot transfer your cash app to the new phone. They prompt you to create a new account and they give you steps so they can merge your accounts. I did what was asked and then I received an email notification saying that my email was unlinked to my account and I was not able to access it anymore.(old account). I did not authorize it. I notified them and they said they deactivated my account for my protection. I was able to verify my email, but they refused to reactivate my account saying they were protecting me. Freddie, from cash support would not let me talk to someone else that could resolve my issue. My only choice was to have him pay everyone on my account back (old account), and those people can pay me on my new account. I let him know to go ahead and do that since I had no choice, and to email me as soon as it’s done. I did not receive an email and my customers have not received a payment. Be aware that there is no way to talk to anyone so you have no choice but to wait on them and it’s only via email. My next step is to seek legal counsel to rectify the solution immediately. I normally don’t write reviews, but this company cannot be trusted with your money.

- Customer service doesn’t exist

I have never written a review before but I had to because I’ve never dealt with such terrible customer service. I have been trying for well over a month now to fix whatever problem there is with my cash app account (randomly told me I temporarily can’t send or get money due to suspicious activity) they never sent an email or anything as to what was suspicious or what I needed to do to fix it. I didn’t even know there was a problem with my account until I went to try and send my friend some money for doing my nails and it told me I couldn’t. I have contacted support 5 times now to figure out what was wrong with my account but every time I do I get the same automated message saying someone will be with me in a few business days but I never get an email from anyone so when I tell them I haven’t gotten a response they send out another automated message saying that “I took too long to reply and need to open a new case” BUT I NEVER GOT A RESPONSE IN THE FIRST PLACE. This has happened 5 times now and I have given up entirely on trying to use the app. I now use google wallet and haven’t had any issues. Something that can be fixed in minutes has been dragged out for months and STILL is not fixed. When you offer customer service you’re supposed to actually help the customer with the issue.

- DO NOT USE CASHAPP UNLESS YOU WANT TO LOSE YOUR MONEY. Use Venmo or anything else instead!

After over two months of Cashapp sending me around in circles about at $30 refund that never made its way back into my cashapp app nor my bank account. I have been told numerous times that it was my banks fault. My bank has been more than willing to provide me with all of the information and helping me locate the transaction that Cashapp claims was: 1) credited to my account 2) has been voided from my bank account (which they cannot do) and 3) will probably show up as a credit on my statement if i wait long enough. They even sent me a trace number “proving” that they debited the amount to my account but when my bank Checked the trace number it was the trace number of the amount leaving my account not any sort of proof of it coming back to my account. Even after all this time they continue to tell me this is something I need to take up with my bank which is completely ridiculous seeing as though so many people have been having the same problem and the common factor in all of these issues is Cashapp. Even now they still have yet to provide me proof that they even attempted to send a credit for the amount to my account! Please do not use cashapp, even their customer service is a joke, save yourself the frustration!

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Ke 🔮🇵🇦

This is also my cash-app! Right now desperately need groceries & funds for gas, my psych meds and an oil change! #TransCrowdFund #mentalhealth #ADHD #homelessness #Crowdfund #gofundme

𝐀𝐛𝐛𝐲 - $𝟑 𝐎𝐍𝐋𝐘𝐅𝐀𝐍𝐒. 🌙

Hi. I want my cash-app and paypal filled by the end of today. Can your little pea brain understand that? £servegoddessabby 80-47-61 / 14104960 DM FOR PAYPAL. findom finD finsub whalesub findomme finbrat findombrat finprincess fingoddess humanatm humanwallet paypig ukpaypig

Alex Arnett

So like who’s gonna cash-app me 10 bucks so I can get wings for lunch trrmo???

vicente

4. You can use PayPal or card *there is also the option to pay through Cash-app or Venmo just make sure to DM her that I may send you the Zoom link directly. Instagram - 5. Once you have paid you will get the Zoom link sign up -

🦋🦋GoddessLacey🦋🦋🇬🇧

If your lurking or you just shy..... send a tenner to my cash-app with your username and I’ll approach 😉 £Laceyluxxe

An extreme extrovert🇬🇭🇹🇬

Cash-app

TSS_Sayian

$!15 cash-app at 286/300 follows and 30 viewers#94

Melody Stone

@Unownedpiiggy @Sasha66047350 ✋ I got cash-app, Venmo, and PayPal

#BlackGirlMagic ✨

My sister gon request some money on cash-app and I ain’t spoke to her ass in days. You’ll never see it.

TSS_Sayian

PC(eng/esp)$!15 cash-app at 300 follow and 30 viewers#93

Freewill | rw

Why can’t Blackmen ever get cash-app’ed some money? We take all the blame for the entire male species year after year for shit that 98%of the time has NOTHING TO DO WITH US?!!!!! Can we get some love too man, damn 🥺👉🏿👈🏿

LWinget Cards

Shipping Update for this page: I ship on Tuesday's Fridays and Saturdays so any purchases made will be shipped on those dates. Also, shipping is $4 and is added on if not stated in the post! I accept Venmo, Cash-App, and Paypal for all payments. Thanks!

𝚃𝚊𝚢

Cash-app me $5 and see what it gets you in your dms 😘

Lamont Mitchell

@AngryBlackLady Cashapp has my account-$587. It’s not only cash-app! These digital banks are also robbing people. #NorthOnebankisascam is holding over $100 grand of my money and their so-called partner banks are not doing anything about it. The FDIC is turning a blind eye to their tactics.

jeckel

@Caseadiillla @xtinarosa95 @makeupbyshaniah Did you cash-app people in Puerto Rico over the past 3 years? Hurricane Maria killed far more people than the snow in Texas and there are STILL PEOPLE (3 years later) without proper shelter because our own government refuses to aid them. It took a year to restore power in PR.

Cash App 3.47.1 Screenshots & Images

Cash App iphone, ipad, apple watch and apple tv screenshot images, pictures.

Cash App iphone images
Cash App iphone images
Cash App iphone images
Cash App iphone images
Cash App iphone images
Cash App iphone images

Cash App (Version 3.47.1) Install & Download

The applications Cash App was published in the category Finance on 2013-10-16 and was developed by Square, Inc. [Developer ID: 335393791]. This application file size is 200.48 MB. Cash App - Finance app posted on 2021-09-02 current version is 3.47.1 and works well on IOS 12.0 and high versions. Google Play ID: com.squareup.cash