Microsoft Authenticator App Reviews

Authenticator app deleted and backup didnt work. The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/

Best authentication app I’ve used by far. This authentication app provides multitudes of features that allow users to authenticate in many different ways and allows for more than just two steps in verifying your identity—providing for an even more secure experience, if that’s what you’re looking for. I previously used Google Authenticator for most of my accounts and ended up losing a couple accounts over that. This app pulled the rug from under Google’s alternative and forced them to update their app after two years to make it actually usable for their consumers. Even after the updates, this app reigns supreme with the great abundance of security features it provides to users. Although the smoothness in transitions and smooth feel of the app overall be better, the UI is modern and I applaud Microsoft for that. I’d also like to applaud them for pushing the application heavily on their website. Even more people deserve to know about it and I believe it should be also pushed in advertisements. All in all, this is as close to perfection any authentication app has ever gotten and by far.

Great app but…. This is by far the best Authenticator App on the market. However I just got an Apple Watch which has the ability to use this app. Unfortunately on the watch, you have to recreate the logins in the app. Meaning you have to delete and remove the login in the app, then re-add the login on the app(on you phone) so you can add it to the watch at the same time. If you’re like me and you have a bunch of logins, this is very tedious. Needless to say, I will not be using this app on my watch until this is fixed. Please fix this issue and allow the app on the watch to sync directly to the app on the phone so all logins are already there. This is the only reason for the 3 stars.

Fixed the problem that made me hate it. I recently reviewed this when they had just removed the Apple Watch app, and the only notifications that were coming through. When I authenticated with my work environment, the notification was that I needed to pick up my phone in order to authenticate, where previously I could do the authentication on the watch directly. Losing this functionality was intolerable from my standpoint. Fortunately, it looks like they restored this functionality, and I am now able to authenticate from my watch again without having to pick up my phone. Given that, I will put this back up to four stars. I would have called at five, but they still get dinged for doing that in the first place.

Forewarning. As a Microsoft app, you would think that there would be an advisory regarding other application passwords. You saved within the password saver and that if you for some reason need to change your phone or you lose your phone, you will also lose all of your passwords. Apple seems to have done a decent job at allowing you to retain those passwords especially when moving from device to device, however Microsoft has not. Then again I do realize that I’m writing a review for a Microsoft application on an Apple device. Therefore, what say do I have in any of it?

Apple Watch app useless for me. I’m writing this review solely about the Apple Watch app. I used to be able to authenticate login requests directly from my watch, so I could leave my phone in the other room, or at least not have to physically open the app every time I needed to log in. Now my organization moved to using the type of authentication where you have to enter a number from the login screen into your authenticator. Unfortunately, this renders the watch app useless as you can’t enter that number on the watch. The thing is, there’s no technical reason for this. Typing numbers on the watch is easy. But the app doesn’t support letting me do that. So logging in with the app, which used to be a very quick and easy occasion, is now a huge pain point in my day. If you update the Apple Watch app to have this functionality, I’ll happily revise my review, but unfortunately this app is now one that feels like a struggle as is.

Updates that break Apple Watch functionality. Your last update on Oct 7th, 2021 broke Apple Watch functionality again!! It has happened in the past. While this is a minor inconvenience, it is important for some of us that purposely stay away from our phones to focus on other activities like work. I can always approve access for security intensive applications (require frequent approvals) from the phone. Unfortunately, the Apple Watch application does not currently offer the same feature as it is broken and consistently fail on approvals. Please keep that in mind as you do regular updates to this app.

NEED DEVELOPER RESPONSE - Locked of all accounts. After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.

Couldn’t be worse. This app will log you out and malfunction regularly. If you are using this for work accounts, be prepared to randomly not be able to do your job. The app will log you out and then ask you to use the app to verify yourself to log you back in, which obviously you can’t do if you’re logged out. There is apparently no other way of logging in either. And that’s when it even admits that you have a Microsoft account, which it occasionally won’t do. This has happened 3 times now. Updating and removing the app doesn’t help, I’ve tried. Sometimes it’ll make you endlessly authenticate something on a loop forever. Forget about being able to use it if you upgrade your phone. Everything is gone after that. I’ve never seen an app work this poorly. Unfortunately, my company just adopted it as a log in process, so I’m trying to convince IT to find a way to remove it from my process, like the older employees have because it’s just too frustrating.

Was great on Watch but not now. Been using this app for a long time. Works superbly. Recently gave error message that something had changed on the phone and permission needed to given again but after resetting by signing in with password it now seems to work well again on the phone. Unfortunately when I try to sign in it sends approval to both the app and phone as in the past but only seems to work on the phone. When I try to approve on the watch now it just gives an “Something Happened...” error. Not sure if this fixable by a Microsoft software update or things just need to be reset due to poor communication between the phone and watch.

Does not back up secret keys. Caution: You have no backup. Read that again. With this app you do not have a backup of your MFA Secret keys. You probably obtained this app in order to login to Microsoft 365 with MFA. If you are a system administrator type you probably have about 30 Microsoft 365 Accounts. Then you decide to get a new phone and you learn that the keys used to generate codes cannot be transferred to the new phone. This app has the word “backup” but it does not make a useful backup. It will perform the restore just fine and you will see every account you had, and they will all be broken. you will have to log into each and every account individually and create a new MFA device. This app is incredibly dangerous, you should stay away from it. It gives you a false sense of security. It should simply tell you it’s not capable of backing up secret keys for Microsoft 365 Accounts. To be fair, it does back up secret keys for non-Microsoft accounts. If you use literally any other authenticator app, it will back up all of your secret keys, unlike this app. I believe it’s against Apple’s rules to name the names of those other apps in this review, but I can tell you I have personally used them all, and I just got done restoring codes from about six different apps, and only Microsoft is unable to restore Secret keys. This app is a dangerous menace. Do not be foolish enough to trust its claims of performing a backup or you will be sorry.

Fix it come on now. Simplify having two Microsoft accounts as recovery or as primary accounts change notification jargon to improve security by not notifying what each notification is for- use two primary accounts and both of them are not work or office emails then you’re going to have a hard time loading all of your codes from each of those emails into one app easily accessible by the owner of those emails and authenticator account it is ridiculous backwards, and opposite of what I’ve heard from customer service and Microsoft stop giving people the runaround the stack needs fixing that You care about making money somehow or do you care about having a useful app? Instead of making the people happy and spoon feeding them each notification with exactly what it is. Perhaps you can disclaim initially and declare that you will only notify for security reasons but you’re alerts your banners they should be either customizable or we should be able to hide them?

Deny doesn’t work right. In short, my account was hacked after selecting Deny multiple times when the intruder was trying to gain access to my account. After selecting Deny 4 x’s, they were able to access the login site and have a onetime passcode sent to an email of their choosing, allowing them access to modify my account. Can someone inform me how this is safe, and appropriate for Microsoft to allow this in such a convenient manner? What’s the point of denying authentication if they can just have a passcode sent to them immediately, to an email not noted on the account??? If denied multiple times, the account should be temporarily placed into a frozen state allowing Microsoft time to investigate. If a onetime passcode is sent to an email not noted on the account, then the account should be temporarily placed into a frozen state to allow Microsoft time to investigate. Be proactive, not reactive. There are so many logical things wrong with this breach and yet nobody in Microsoft’s security is taking this seriously, or addressing the issue. You guys are really killing it.

Locked App. The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.

do not download this app, you can never get rid of it it is forever and it does not work well. I was just sent in circles 15 times re-entering in my email and password over and over again and this app will not sync with my email which means I now cannot use my email on my phone at all. This app is more than just aggravating, if you install it it will try to take over all the passwords on all of your apps and all of your signins there is no way to stop it doing this, I tried turning everything off in the app and it still would open the app if I was trying to sign into eBay or any other program I needed to use through safari or otherwise. Even after removing the app completely I cannot access my Mail on my phone, I’ve done everything you’re supposed to do including the text to your phone number and every other way of authenticating it will not allow me to do it and I’ve just wasted half an hour of my life trying to find a way to get it to work ****do not download this app, you can never get rid of it it is forever and it does not work well****

Not very friendly with iOS 14 and other apps it’s linked to. Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago

Writing a 5 star review. I really enjoyed the app the developers made but instead of the timer being abit Short I think it should just be a bit longer then a few seconds so you have more time to look up and down at you're phone for the authentic other then that the app is really good I wish the app had an authentic lock screen too just like my phone screen does for extra security access once prompt in this app saved me from my videos games getting broken into and I feel semi safe with this other then privacy concerns on the internet.

Highly recommended. I’ve been using Microsoft authentication app for about 7-10 years it’s never given me any problems as long as I had the device it was installed on. I am the world’s worst when it comes to forgetting every single password I have created and almost as soon as I create the account login information. I just got and iPhone 11 so I’m trying really hard to get anything as close to what is needed for my apps to continue working properly. I personally highly recommend this app. I did install the google authentication app but to be honest when I clicked on the option I thought it was going to pull up my Microsoft authentication app so I will more than likely end up deleting and uninstalling the other one for space purposes.

Permalocked Account?. I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.

Our preferred MFA application. Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.

Deleted all passwords. Worked fine for years, set up on my new phone, and started slowly migrating over to iCloud. Then at the beginning of this week I went to load one of my non-migrated passwords and it was just gone. The app will load, unlock from Face ID, select the "saved" password profile based off of the domain/app you're trying to autofill, and no password is filled. Going into the app and selected password profile, and it shows asterisks showing that it's "hiding" the password. Selecting "show password" shows an empty password block; select any other password profile, select "show password", and they're all gone. Fascinating, thanks for producing at least an hours worth of work for me now to recover and reset around 110 passwords across different domains. I'm done with this now, and not going back; best of luck everyone else.

Needs a refresh. Two things: A. It needs to better align with the iOS design language. For example, when I pull down the list of accounts it should display a search box. This a pretty common design language across iOS apps. A hold down should be a refresh. B. Most other password managers support Apple Watch. Where is the support for Apple Watch? Why? Well because of OTP support. I am all in on OTP in Authenticator but I am thinking of moving to another app because I can get my OTP for certain accounts on my Watch so I always have them handy. Not for all sites but just those that have high frequency of OTP prompting, I use away from my phone, and don’t store extremely sensitive content.

Great App, but... (bug). Update: Updating my rating back to 4 star. Ok, the option to hide the input form now has a 5 second delay to allow me to see the number. This works out, but a second or two delay before the form pops up in this particular scenario would have been ideal. The app is great and does what it exactly what it is suppose to do. However, there is a bug in which our company login policy requires a number to be typed in. When the number shows up, it gets immediately blocked by the input screen, with barely a glimpse or no time to see what the number was. I'll update the review once this bug is fixed.

Horrible Authenticator for iOS users. Google Authenticator works flawlessly, every time. So 2F Authentication can be done well for iOS. Microsoft just had a very poor execution of it. I was suddenly booted from my email (outlook365 from my web browser) as of yesterday. I’m told to accept the request pushed to Microsoft Authenticator. No request is there. I use alternate methods (all of them) and no matter what, I’m still routed to again accept a push notification that I'm not receiving. I tried looking in iOS settings and everything looks fine - push notifications are enabled, etc. I tried deleting and reinstalling the app, no luck. There are NO guidelines online. Several people have written on Microsoft forum with this problem and no technician has answered. I, of course, cannot write on the forum because I cannot log into my account. This is just a terrible app because it provides absolutely no troubleshooting help at all.

Watch app is not up to park with Phone app. I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.

First ever app review. Let me begin with the cliche I would rate this infinitely lower if I could. I have been an avid and strong supporter of Microsoft for several years; first using it in the United States Navy then School and finally in the professional world, but this app and lack of support is ready to have me retract every good thing I have ever said about the company! I am having an issuing authenticating an account at my school. It is most likely the Schools fault. That being said there is no way to verify this as it is impossible to talk to a Microsoft representative over the phone. It is impossible to access support over chat without logging in to your account! I understand there are millions of problems every single day and it would be difficult for the company to address every single one, but don’t scale your company to the level that exceeds the volume of problems you are willing to address. Money hungry tech companies where CEO’s accumulate billions can’t expend the millions to outsource there trouble shooting it’s despicable and for the first time ever I am taking the time to rate an app and boy is this one a doozie. Shame on Microsoft may God have mercy on your positronic souls!

Wonderful app, but two things could be improved. Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?

The worst.. Even though I have the latest version of the app the process that’s used to authenticate hasn’t worked for me. Also something that’s very annoying is when you are trying to sign in it will make you sign up through the authenticate app that you still need to have access to to actually authenticate your sign in. So it’s like if I’m signing in through the app why add that if you’re not gonna make it possible for me to actually go through the process. Doing it through the authenticate app should bypass that since I’m doing it through the authenticator. But that’s all. I hate the app. Also I don’t have this for my personal Microsoft account so when I try to sign in it takes me to the app which I don’t care for.

Not sending verification codes. This app stop sending me verification codes. Once I updated my phone I can no longer access to my work email on Outlook. Also once I added my work email to Outlook it stopped working and it signed me out on my work email so I’m unable to sign into my work email, because it says I need to do a verification for Microsoft and it says the number but it never sends mea pop-up to choose the number to actually access my account. I haven’t been able to access my account for over two days now I can go on a regular computer and I still can’t access it because Microsoft will not let me that Hass to be a glitch or something is a lot of people having this problem please figure this out I’m losing important emails and access to my work email.

Works great when it works. Got a new phone. iCloud backup recovery didn’t restore this app fully. All good, but when I go to restore from Microsoft backup it tells me I’ve tried to log in too many times and to try again tomorrow. Uhm… first of all, no I haven’t and second, F you very much. And when I try to use my Microsoft security key (backup option for recovery) to gain access again, it tells me I have to wait 30 days!! Microsoft, security is one thing but when I, as the rightful owner, can’t even access my own accounts despite having all the right info, your essentially no better than a hacker locking me out of my accounts.

Great app, but needs updates in terms of design and password manager. The Authenticator app is great! It is very easy to use and offers many features, but the app is outdated. There is no feature telling you if your password is compromised like on Apple keychain or Google passwords. There half of the screens are old, and half are new. The design is outdated and there are many other Microsoft apps with new looks that put this to shame. The app is good for its main purpose, but again, the password manager is super outdated. It doesn’t tell you if there are reused passwords, like competitors. The password manager is just basically a database, and if you want any information about how safe your passwords are, don’t use this app.

Useless. Until the most recent iOS update I was able to log into my Microsoft Outlook work email account without any issues. Now, every time I attempt to login it pulls up the authentication app I receive an error stating my sign in was successful but does not meet the criteria to access this resource. I do not know what this means but the issue is I can no access my work email. I’m hoping this a software update bug that will be resolved soon. You cannot access this right now Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin. I recently found out from a colleague that my company’s IT people purposely restricted our access to check email outside of work for security reasons. It isn’t a software bug but was done by design. Prior to this change the app seemed to function normally.

iPhone app works; watch, not anymore. This app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone.

Great app with a fatal flaw. I’m looking into alternative apps as I’m writing this review. This has not worked on my Apple Watch 7 with WatchOS 8. I tried everything that was suggested. I disabled App Lock, I deleted the app and reinstalled it on the phone and the watch, I tried several different authenticated accounts, etc. I don’t want to take my phone out of my pocket every single time I need to approve an Authenticator request. It’s easier for me to just switch to another Authenticator app. This worked a long while ago with my Apple Watch 4, but Microsoft is absolutely and ridiculously half-baked in all of their efforts for their products. I still use a lot of their products but am trying to find alternatives for every single one. Except for games, I’ll still use MS to play games on their OS.

Not Working as it Should. After reading a lot of the Most Recent reviews, it seems I’m not the only one in claiming that the app doesn’t work. Codes are not appearing on the Authenticator as they are supposed to, as they USED TO. Perhaps it’s the introduction of the iOS 16.5.1 update, but since then I haven’t been able to log-in to my email. I’ve gone through ALL the troubleshooting recommendations posted on the Microsoft Support page with no luck. All of my notification settings are as they should be, I’ve restarted my phone, I don’t have any third-party apps potentially causing interference. I’ve deleted my account from the authenticator to re-add it and, like others have stated, in order for me to get into my account I have to AUTHENTICATE WITH THE APP— it’s so backwards. Alternative methods of verification, STILL REQUIRE YOU TO USE THE APP. TLDR: Authentication Codes do not show up in the app and I’ve tried everything.

Absolutely atrocious. I downloaded this app after my account was compromised in hopes it would prevent it from happening again. Recently my account has been hacked again and I thought this would prevent that since I would need to approve it, but low and behold, this app did absolutely nothing to prevent it. My account was compromised and my information was leaked, including my bank information which the hacker proceeded to take over 200$ U.S.D from me. I had no clue this was happening and in fact I never received any emails on a foreign sign in, nor did they send a notification or attempt to prevent the sign in by using the authentication system they have, this app is absolutely horrible, dont download this app. Save the extra storage space on your phone instead of downloading this garbage.

Love the App! But could use some improvements. Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!

Pedantic squared.. I feel Microsoft products are created by engineers for accountants to use. They are safely the most pedantic and non intuitive as a good Rube Goldberg machine. In this instance I’m trying to re- add my outlook to my iPad and because it now has the stupid two phase interlacing of souls I must go through the authentication app. But when the authenticate app asks me to then type in the special secret decoder ring number before I can run into the next road block it secretly already created the next three by telling me to go to the authentication app (which I’m currently on) to get the number for the authentication app (which I’m currently on) to unlock the next phase of my Microsoft jail puzzle (which I can’t do because I’m being asked to get a number from an app that is asking me to get a number from itself). It’s maddening. Why does it have to be this difficult Microsoft? What secrets are going to be stolen from us here at this mom and pop faux blinds sales office?

This is not 2 Step verification.. Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.

Disorganized and faulty. Once I made decisions on notifications, two-step authenticator settings, and account information, there was no way to change any of it. Now I can’t receive any codes, and there is no support line for me to reach out to other than a bunch of FAQ pages that lead me nowhere. The app also denies that my account exists, even though it’s been registered on the app for over a month. The settings are minimal in their adaptability, and every link leads me to yet another online page that gives me nothing. It has never been so difficult to access my own account, which was perfectly accessible until the organization telling me to use this app also demanded I change the password, which is what kicked me out in the first place. This app really doesn’t like change.

This app is great. So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.

As always, Microsoft made a terrible piece of software.. Today, my Authenticator app broke on me and won’t let me sign into my office account to download a file that I need for work. It is making it very difficult for me to do my job, and I am relying on it to let me finish my tasks for today. Very frustrating piece of software and Microsoft has literally no tech support as their phone hangs up on you. Very irritating. If your organization has the option to use anything else, I would strongly recommend against using Microsoft products and services. I know that some places are so deeply ingrained in their products, which is unfortunate, but if you have the option, use some thing that is not going to lock your employees out with no way to fix it on their own (and with no customer support to help).

Great on iPhone Watch app is a bust. Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.

Greatly improved. 2-3 years ago (or longer?), this app was terrible. Lots of problems, and I remember being very frustrated with it. Fast forward to the last 12 months that I’ve been using it, and I’m really, really happy with it. It’s a critical app on my phone that I use to authenticate for Work AND for my personal Microsoft accounts. I like that Microsoft products can tell that multiple accounts are being used, and Authenticator has got it where it counts. I wish that transferring my data from my old phone to my new phone was a little bit easier. The main authentication mechanism at work breaks each time, and I have to go to a special website to set it up every time I get a new phone or wipe out my current phone and re-install everything.

6.4.1+ Interface Bloat. This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.

Broken. My college uses this program for pretty much everything, but as of recently it has been utterly unusable and has locked me out of being able to complete any of my assignments on the first two weeks of classes. When I try to sign into my account it gives me a number and asks me to verify on the Authenticator App, but I receive no notification of such a thing and when I open the app it says “request denied” no matter how many times I reload either page. Additionally—and most frustratingly—when you select “I can’t use my Authenticator App right now” to try to resolve the issue and sign into your account, the only options it allows you are BOTH Authenticator App-use only! What?? How am I supposed to sign into my account when I can’t get Authenticator to work, and the only options it allows me are on Authenticator? Who designed this?? It’s ridiculous! When I try to select the other of the two Authenticator sign-in methods it tells me the exact same thing. “Request denied”, over and over and over. It is week two of my college classes and because of this issue I have missed every single one of my assignments thusfar. Thank you very little.

Stiil fails to sync with Apple Watch. Got an Apple Watch? Wouldn’t it be cool to respond to Authenticator requests from that computer on your wrist instead of digging out your phone and logging into it instead? Would make the password-less dream a lot easier. Except Microsoft Authenticator still has the bug where the linking process of accounts from the iPhone app to the Watch app fails, over and over and over. It starts with a little screen on the iPhone saying it’s beginning the sync, but that goes away quickly and the Watch app eventually times out and fails. I’ve tried everything, and my reading on Microsoft’s forums says I am very not alone. Yet software from far lesser companies than Microsoft are able to pull off this data syncing trick just fine. Maybe send your devs to WWDC and talk to some Apple engineers about the problem? I don’t get it.

Slow decline. The current version of the app has finally crossed the last line of bloat. It now blocks access to the app if you don’t agree to allow it to collect and report data on your use of the app in the background. While they don’t say what they are collecting, that is a secondary issue to the fact that a TOPT authenticator does not need and should not connect to ANY network connection. Those codes are supposed to be offline to protect them, and they don’t need network access by design. So now we can’t use the app or view our existing codes unless we agree to activate invisible data collection that opens the app up to a host of potential bugs and attacks. All so they can collect data they don’t need constantly from users that aren’t having a problem with the app. The companies that make the iOS “telemetry “ tools have introduced bugs into the apps that incorporate them already. They will do it again, and some of the users of these apps are protecting important assets or systems. App deleted. Best of luck unless you replace the always on spyware with a local log and an upload report prompt.

Most annoying thing ever. I don’t write reviews at all, but this app has got to be the worst thing ever. I have to use this app for my work unfortunately and I have never been so frustrated with anything more than I am with this. Almost everyday no matter what I do this thing makes me sign in which is not required by my work everyday. When I complete the steps needed, since it decided to log me out it’ll make me go through the exact same thing at least 5 or more times for absolutely no reason. That’s frustrating, especially when I have time sensitive things I need to do but can’t because the app is trying to make me sign in when I’ve already done it at least 6 times. If I wasn’t required to have this for work this would not be something I would ever have on my phone.

Great when it works… not so great lately. This app is wonderful when it works. It has both an MFA feature and keeps all my login passwords in the same place for autofill across devices. It was great in earlier versions of iOS. With the last year of iOS updates, however, Microsoft has not been able to keep up with all the bugs and changes between them and Apple. The end result to me is that the password autofill feature of this app on my iPhone is now all but useless: half the time, it tries to autofill a password, but leaves the field blank after it confirms its me. The other half of the time, if I repeat the process, the app successfully autofills, but only on the second or third try. Because of this, I’m going back to Safari on my iPhone for a more seamless user experience.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Not compatible with Apple Watch (newer software/hardware). Works fine on iPhone. Isn’t working on Apple Watch (might be recent WatchOS issue). Searched a few times online and everyone says the same thing: if it installs correctly (sometimes takes a few tries), you can’t get past the “set up a personal account on your phone” note where you wait for notifications - they don’t come. After one install/reinstall cycle I did get a with notification, but my only option was “dismiss”. I haven’t been able to get this far again so I gave up.

Recent update broke everything. I went to use Authenticator today and it now displays the splash screen, authenticates via Face ID and then closes. Push requests are being received but as soon as I try to approve them the same thing happens. There also appears to be no other way to contact you besides leaving a bad review, even the office and Azure support team don’t know how to contact you. Please help, I have MFA set up for about a dozen customers and I can’t support them.

It keeps crashing after installing latest update.. I would rate this a 5 star app, if it wasn’t for that my iPhone 6 can’t open the app without it sending me back to the home screen. I want this fixed please. It was great before.

Stopping working properly on iOS. Was loving Microsoft Authenticator until recently. Despite numerous reports of iphone users having problems with the recent update and autofill no longer working properly, there is no way to contact Microsoft to report bugs or log support cases to determine why the app is no longer functioning properly. Microsoft, please help. When you have hundreds of passwords randomised but can no longer fill on websites and other apps, it’s essentially useless!

You are costing me money. I have been locked out of my work accounts because the app is asking me to open the app to verify the account!!! The Microsoft authentication app is already opened and it’s requesting that I open the Microsoft authentication app to approve my email!! This doesn’t work and I have not found a work around or solution in days!! I’ve recently bought a new phone and attempting to install my work outlook and teams apps, but nothing can be approved because the authentication system is broken.

Bug with notifications not available. iPad on latest 17.2.1 needed full settings reset (to fix another issue). After full settings reset, with device away from wifi, and mobile data turned off only for selected apps (including this Authenticator app having mobile data off), the App did not prompt to enable Push Settings, and now there is no way for the App to force Push Notifications into Apple Settings. Please fix!,

Weirdest experience on a Microsoft program. I have to link my Uni Microsoft account but instead you’ve said to link personal or work/Uni account and I chose to use the work:Uni seeing its a Uni address assigned by my school. I can’t use the documents without my email access and I firstly can’t even open my email and your codes are providing access somehow to the back end of the Azure program I don’t know where it’s gone- I’ve received spam emails and people making personal observations not to expose my stuff to the unmonitored area of Azure SharePoint at the Uni? How am I suddenly instead of accessing outlook on a Uni compatible Microsoft address do you figure to connect me and take me inside the Azure end of the site? What do I do? Your support says call my admin of the Uni. What do you suggest other than that one thing- it’s not their fault they’ve got no idea- sort it out please?

Great Tool! Just one request.... I use 2FA on almost all my accounts using this app. It works great! However I would like the ability to download this app on Windows, and sync everything across devices.

Almost there!. App works great and interacts really well with the Apple Watch. However with multi factor becoming commonplace, I wish there was some way to sort or organise entries, as it’s not a great experience to have to scroll past some more least used tokens simply because you added them earlier than other recently added entries.

Problem. For no particular reason the app stopped accepting Push notifications. The only fix is to uninstall and reinstall, but even though it reloaded all the accounts from the backup none of the MS365 accounts worked! I had to rescan all of them, which took ages

Locked app allows approvals :(. “Fingerprint [...] will provide a second layer of security...” - NO, it totally DOES NOT on iOS: the approve/deny prompt appears IN FRONT OF the app’s lock screen, so locking the app provides no additional security. Please fix this, preferably without requiring an extra set of touches. Please also add the option for a sound and/or vibration alert when a new approval request is received: currently it’s easy to miss the narrow window of opportunity provided by my VPN login process, because the notification is silent.

Constantly crashing. I constantly have issues with the app where it crashes immediately upon opening repeatedly. As this is happening nearly every single day, I often have trouble accessing my university accounts which I need for my studies and work which is unacceptable. I’ve never used an Authenticator app that crashed so often, and it’s absolutely unacceptable.

App is missing a killer feature…. Which means this app is dead to me. I have multiple Microsoft 365 business accounts. I’ve just moved to a new phone and discovered the apps backup and recovery feature will not work for business MS 365 accounts. I now have to manually reassociate all of these accounts… I’m moving my MFA to LastPass Authenticator, which will allow migration of multiple accounts.

What is this for?. Two level verification and authenticators are a mystery to me.. ( an irritant as well.. ) How can I review and rate something that I don’t even know what it’s real value and use is? Maybe that indicates that the builders of authenticators have a lot more clear simple communication to be done to have users understand the value that they bring and the problem that they solve. ( I know why I use a double lock deadbolt on my front door,, but why have an Authenticator? )

Authenticator. Microsoft Authenticator is an everyday application for my verifications. Without it or my microsoft account iy is difficult to make many things work in everyday life digitally of being possible to maintain getting by in verifications and setting up of my softwares. Thanks Microsoft it has been great in the years ive had this account.

Sign In Number Not Appearing!. Bought a new laptop and when trying to log on using my university email address and it will always requires an "Approve sign in request" and instructs me to "Open your Authenticator app, and enter the number shown to sign in. e.g. "76". The problem is, there are no numbers appearing in the app. I downloaded the latest version. In fact, I can't use my Microsoft Authenticator app on my phone or iPad as well. The app simply does not communicate with my devices. I did some basic troubleshooting such as reinstalling, sorting my Wi-Fi connection, and restarting my devices, turning on app Notifications, etc. The app was working before but it suddenly stopped. This is really frustrating as I want to start with my modules and I cannot because of this layer of security which does not work.

Great app until most recent update - no longer works with Apple Watch. Really useful app. However, with the current update it no longer functions properly with Apple Watch (8). The ability to select ‘approve’ is blocked / appears underneath other text, so the only selection available is ‘not approve’. Please fix.

Not very friendly to new user. This app leaves very little to no room for small mistakes when i failed to meet the time requirement to confirm authorization. Then when i finally got through one device, it was time out for the other. So basically i have to start all over again. Imagine it happens in real life situations.

Brilliant thank you. It’s always good to know that there are reasonable options.. Thanks you, was considering at first a 4 Star, simply so there was room for improvement, however, I decided that it was worth the 5. Thanks again for the Microsoft Authenticator, it is without equal in terms of the unification of accounts under one familiar Secure Holder (the only opposition would be Apple, it’s a different set up, entirely though. So am not really making the comparison between those two, Apple for Apple, Windows, MS, others and PC’s in general For Microsoft. It tops the PC list. Apple tops the Mobile Device list) so that PW’s and two-stepped Verification methods can be safely stored and securely interconnected. As long as all the legalities and securities are properly addressed and covered within the terms and conditions. Security Assured.

Cumbersome to use. While security is good (an essential requirement!) it is cumbersome to approve authentication requests, requiring a face-id, an approval, clicking in the number box, entering a number, clicking approve again, getting face-id again. This takes so much unnecessary movements and could be simplified without sacrificing secuity with just a number, approve and face-id. Also annoying how there is no apple watch ability.

Absolute garbage. Had 4 accounts on the outlook app including work accounts, registered 1 account and got locked out of all 4 because they weren’t added to this stupid app, of course once you install it it takes over everything and you never have an opportunity to enter your password so end up in an endless loop of “please enter your password, opening the app, no account here, open outlook, please enter your password…” if you decide to take control and lock me out of all my accounts I’ll just delete it and go elsewhere. Screw Microsoft. I’m switching my accounts to proton after this.

Good however has a little bug. Interface looks a good, however I’ve noticed that the passcode doesn’t change after its first countdown cycle. You have to leave the app and come back for it to refresh and give the correct number at the same countdown level. I’ve had to use the Authenticator app a few times and apart from this issue, it seems to work as intended.

Please fix Apple Watch support. This app is a great solution for Windows/Microsoft ecosystem users who use iPhone and Apple Watch HOWEVER making it work on Apple Watch requires disabling App Lock whilst using the password auto fill functionality requires enabling App Lock. PLEASE allow us to utilise both these features of the app at the same time.

Useless. I have a the latest version on my iPhone 15 and it shows NOTHING. All I can do is see the accounts that have been added and add additional accounts. I have no numbers for two factor authentication and I have nowhere to enter codes either. This app is completely useless and has frustratingly now locked me out of ALL of my student emails and coursework because it doesn’t do the ONE THING that it says it does. Biggest bug I have ever witnessed.

Missing search function. App is great but needs search for those with lots of entries. Ability to create folders would be good too.

Would not recommend to someone I cared about.. This app has to be the most frustrating thing ever. In order to log in to the Authenticator App, I need to authenticate myself on the Authenticator App… HOW AM I SUPPOSED TO DO THAT. It’s like an endless cycle and it seems designed to not help or answer any of my questions. No wonder this app prevents people from stealing your identity because I can’t even be able to use my own identity. Would not recommend.

Not good for 20+ accounts. With Office365 moving to enforce MFA for global admins we’re forced to have MFA tokens on several hundred tenant admin accounts. This app lacks alphabetical sorting the list, and it lacks a search to locate a token when needed. It’s great for personal users that have 2 accounts to deal with, but when you have a lot it becomes unmanageable and cumbersome. Please add search, sorting capabilities.

Useless with the below par support Microsoft gives. I am giving the auth a 1 star review because if you need to make adjustments to your identity Microsoft make it nigh on impossible to get help quickly. After multiple transfers to wrong departments and random hang ups I was informed it will take up to 5 days to validate changes to ID. Although identity theft is a serious issue 5 days of no access to office for a business is terrible! I was also (wrongly ) informed by one department I can’t cancel my business subscription without logging in! However the billing department did it in 2 mins - account cancelled & won’t be using 2fa e with Microsoft’s Authenticator again !

Good app but with bugs. When you delete an email address (i.e. change jobs) you still get notification of sign ins. When you click on it, it just says error. I’ve had to delete the app and re-add my email addresses (work and personal) which is a process. Please look into this bug as it is annoying have to re-add, when the delete feature should work.

This app is the biggest piece of trash of all time. If I could never use this app again I would I have been forced into using it and it is single Handedly the worst it experience I have ever had the app already is the two step verification and requires two more steps of verification to reset your password which would be fine if it didn’t have my phone number as like 20 digits no phone number is that long I physically cannot access my tafe account because if this please delete this app Microsoft

The most annoying part of my job is this app. I have to use this app for work. I hate how it scans my face twice. Like somehow the second time would be different. I often enter the number being displayed on the screen, just for it to work. In fact, the reason I’m writing this review is because I can’t access my emails because it keeps saying the number I’ve entered is incorrect. There is no other number, don’t know why it says it’s incorrect. Horrible experience. Would not recommend it to anyone.

Buggy, painful, annoying, still can’t get into accounts on some of my devices with IT help.. I have to have this for my uni email, it is terrible, never working, even when I can get in it is buggy with the notifications, having to go back and forth between codes. No clue why it was made when it is so terribly buggy, no clue why there hasn’t been any improvements made over time. I despise having to use it 😂

Data does not survive backup and restore. Does what it says but a backup and restore to the same device causes all data to be lost. I suspect this is by design to prevent others from getting your MFA keys, still would be nice to be given a choice.

MS Authenticator app. I highly recommend this if your anything like me, juggling numerous email, social and storage accounts over various operating systems is a definite must have. It certainly keeps you well organized, that is of course you set it up correctly from the start to make it a benefit rather than a hassle (as I found out the hard way!) But once set up it takes the fuss out of switching operating systems applicable apps and accounts that integrate well with the two step verification security and authentication

Codes don’t work!. I have used the Microsoft app for sometime now all of a sudden the usual message that is sent to my app doesn’t appear and all that’s there. Are these numbers that keep switching over when I enter the number it says it is not recognised the Microsoft app does not work for me any more I don’t know what’s happened to it. They used to be a Bluetooth pop-up that would show a message that would match the same one on the screen on my computer now I don’t get that at all what the hell is going on I can’t log into anything!!

Needs a search feature.. Overall this is a decent app. It does the job well, especially for Microsoft services (naturally). BUT with everything nowadays wanting MFA, this app has become increasingly difficult to use because there is no search or quick way to find the account I’m looking for. I have about 50 accounts at the moment and I now dread having to open this app because I know if what I need isn’t at the start or end of the list I could spend what feels like forever scrolling, hunting for that one account I urgently need while the timer on screen counts down… so much pressure! Microsoft, isn’t it about time you added a search? I’d have through this a no-brainer low effort high value addition compared to some of the more recent updates. Give me search and I’ll give you 5 stars.

Authenticator. Found it challenging but if you like mind games it’s superb for identification of Rhetoric the misrepresentation makes you dig further some people don’t like to be beaten it has to stop somewhere it cannot continue you forever something has to give

Problem with multiple work places. I work in two work places and have two of them set up in Authenticator. They seem to clash and once one is working the other doesn’t. this has happened three times, and each time my work IT fix it the authenticator for the other place won’t work again. Tried reporting a problem but Apple doesn’t want to know because it’s not a purchased App. Anyone else have this issue?

Solid app but could be better. Overall good but could improve by reducing authentication login steps for Microsoft services, also ability to backup 2-factor codes if reinstalling app, also including dark mode, & being able to use password manager in other desktop browsers such as Opera.

Fluid at its Best, Sometimes Not Working. This app is is a seamless way to authenticate your logins most of the time. I use this for a personal account, and for a corporate account which is also linked to Azure. The latest update seems to be causing users to need to re-authenticate multiple times, after three attempts it is usually quicker to select an alternative authentication method such as receive a phone call. More often than not it is the corporate/ business account which has issues with authentication, however, the personal account still has intermittent issues too. Looking forward to an update, so this app and signing in will return to a fluid process.

unnecessarily complicates things. i’m on a 50gb phone and so made the mistake of deleting this 170mb app to free up some storage. i now cannot login to my outlook account, despite redownloading the app. just won’t connect my outlook to the dumb app. super !!! why on earth you would make users download a whole new app just to use another app is beyond me. on top of that, it being over 50mb. no option to send a text to verify identity or use a backup email. no idea now i’m supposed to login to my uni email now. would contact IT but… wait… i would need to email them….

Works perfectly but barebones. It’s a great 2FA app but very little customisation (no dark mode, no grouping/ folders, adding custom images to sites that don’t put one in). If you need a 2FA app then it will do the job but if you have a bunch of services it might get a bit jumbled.

Put the codes back on tile view. Having to go through to full screen view is the worst change you’ve made to date. At least allow us the option per tile. It’s not that hard.

Horrific. Changed phones recently. Forgot to get the Authenticator set up on the new phone before resetting the old one. To make matters worse the phone number that the reset text is sent to I no longer have access to. Now I’m locked out of my emails and all of the various sensitive apps and accounts with no recourse available. I have access to my emails on my computer still as it was logged in, I have tried contacting Microsoft via the reset password link, and after providing all of my details/identification plus all of the various email recipients and subject lines am told there is nothing Microsoft can do. DO NOT USE. USE THE GOOGLE AUTHENTICATOR INSTEAD. At least that way if something goes wrong, there are more than two options to 2FA. Will not be using any Microsoft apps moving forward.

Not working on my new phone. I suggested me that performed a backup and when I moved to the new phone notified that no backup has been made. I can't reestablish 2 factor authentication because it asks me to scan the barcode but I can't get Microsoft website to show it. I need to use text message

Please don’t discontinue Apple Watch support 🙏. I use the Apple Watch app multiple times a day (my organisation enforces a 1hr timeout on our MFA logins for Azure AD and a range of other services) and it has become a crucial part of my workflow. I know it can be buggy and I’ve experienced my fair share of “unable to communicate” errors but the utility far outweighs these issues. I really hope Microsoft reconsiders this decision and will continue to support watchOS 🙏

master password?. app works fine, i don't know what everyone else is talking about. however i do wish that there would be some sort of a master password. something other than just tapping on the app and seeing a bunch of 2FA codes.

Just frustrating every time. Doesn’t work well with multiple IDs in the same organisation, constantly causing issues where the popup is for the wrong ID. Always have to scan FaceID twice for some reason. Entering numbers shows a full alphanumeric keyboard instead of just a faster number input. Sometimes I have to authenticate the app itself with a prompt from itself, don’t know how that makes sense.

Backup is useful. I had been using Google Authenticator and moved to a new phone only to find my accounts did not move over. I have found that there is a back up and restore function that allowed me to move my accounts over to a new phone

Broken. The last update bricked my app, so I re-installed it and now it all looks different, and isn’t making a whole lot of sense. I don’t care to spend time researching how to fix it, particularly since I only use it for a single account and use Google Authenticator for everything else. Will be good also to not have to worry about my IT department being notified of fraud every time I reject a sign in request that was likely generated from a timed out browser tab somewhere. The point being that if I always approve every request I get it defeats the purpose of this low quality app.

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Not Great. Works well enough for generating/storing 2FA codes but there’s a lot of problems. - Backing up is unclear and extremely unreliable. - Apple Watch support doesn’t work, either fix it or kill it. - App is overly confusing to use, especially with multiple Microsoft accounts (Personal and a Work account). I expect way more, the app isn’t terrible but it certainly is the Windows Vista of available Authenticator apps.

Horrible design. New phone everything from cloud loaded still can’t access any of my accounts because it’s so poorly designed there is no backup way to recover stuff. I had work emails on this that I spent weeks without waiting on IT to use again. Genuinely never use this app if you don’t absolutely have to.

Not working after latest Apple Watch update. Hope there is a new version coming. Authenticator on Apple Watch is no longer working.

Crashing. Have to sign in multiple times with password but still asking to verify. Will likely uninstall soon if even the latest update does not fix.

Garbage app. Literally never works. Keeps telling me to put a code into the app but there is no place to put it.

Causes phone to run very hot.. Whenever I have to use this and then leave it running in the background it causes my phone to excessively heat up and drains the battery. If I remember to close the app and this doesn’t happen.

what. try to login my email which pushes me to open the authenticator app to verify my identity and then once in the app it tells you to go to the authenticator app to and enter the code that’s on your screen except your already in the app sooooo…

6.8.10 ver broke the app. 6.8.10 version makes the main feature autofill (user/pw) STOP working! App keep saying I need to login with Microsoft account which I am and app is working perfectly fine before. Please have a fix ASAP.

The worst. If your company switched to requiring this as the mandatory MFA, I’m very sorry for you. Terrible

App not working. App used to work and now doesn’t seem to work at all. Won’t let me type in a code or let me receive a code

Worked great until last updates. Push notifications no longer work on my iPhone or my Apple Watch since the Last sets of updates. The Apple Watch notifications hasn’t worked in months. The notifications are set to on for this app. Come on Microsoft.

Microsoft app. So stupid that I need this app to sign into my school email and be able to sign up for my classes. No other way to do it. Upgraded to a new phone now it won’t let me sign into the app on my new phone and is only giving me a 2 digit passcode when you need a 6 digit passcode? Microsoft support is useless so I am having to keep my old phone to hopefully be able to login in. Such a useless stupid app.

The worst experience. The worst experience I’ve ever had with an app. After I upgraded to a new phone, the app ceased to work. The app requires me to sign in, but I can’t complete the process because it asks me to provide a code through my Authenticator app…which I can’t access because I can’t complete signing in to the app without a code from the app? I’ve tried everything. I need this to be able to access information at work. It’s such a pain.

annoying!. Now it’s not enough that I authenticate a request. I have to authenticate my authentication with my Touch ID. And then half the time, it refuses to accept the authentication. There is such a thing as exaggeration, guys.

Watch OS. Watch approval stopped working for me. I only can approve from the phone.

Can’t sync between device. Waste of time

Terrible. This app is useless and doesn’t work at all, I can never log into my account cuz I need a code but when I open the app, I never receive any code to log in no matter what I do. I need to log in my university student account Microsoft DO SOMETHING!!!!

Application à problèmes. Je ne reçois JAMAIS les demandes d’approbation sur mon téléphone. Ils te disent de mettre l’application à jour alors que j’ai la plus récente version. Lorsqu’on clique sur « je ne peux pas utiliser mon application Microsoft Authenticator pour le moment », ils nous demandent d’aller sur l’application quand même 🤦‍♂️. Franchement Microsoft, je ne peux plus utiliser mes logiciels pourtant essentiels à mon travail!! Vous n’êtes pas digne d’une société d’informatique de votre calibre! Si j’étais le gestionnaire de mon entreprise, JAMAIS je ne ferais affaire avec vous!

This app sucks!. This app is horrible. Microsoft offers no support. I can't log into my account because I have to verify through the app. It won't let me verify until I login to my account and the vicious cycle continues.... just useless.

New phone = broken. Has not worked since I upgraded my phone (from an X to a 14) despite multiple calls to IT, no one can figure it out. Now unable to access work email or Teams at home.

Junk. When signing into the Authenticator app, the app asks to use the Authenticator app to approve the request. Did Kafka design this?

Sign in request approval improvement. Sign in request keeps on lagging one minute it works and then after it dosent. Please make it consistent. I find that crazy there’s still this problem even tho I upgraded the app

Absolutely useless. I’ve never had an app make me more mad

Really complicated and no support. I’m trying to connect on my school account and it tells me to enter the verification code showed on this app but it doesn’t show me anything. It may be because the code is available on my iPad which is 1000 km away from me. Or the app simply doesn’t work for me. I don’t understand the 4.7 stars rating on the app. I’ve been having multiple problems in the last years with authenticator but I am obligated to used for my school. This app is trash

Cochonnerie. Innutilisable, une pure vidange

Absolutely Useless. I’ve been sitting here trying to sign into my email for an hour but the endless cycle of needing to be in my email to authenticate it but needing to authenticate it before logging in is ENDLESS. ALSO the fact that it takes you to the app to show you the code, when you need to put the code in that same app but you cant close the screen or else it stops the whole process. I’m trying to log into my school email and i’m going to miss important deadlines because it won’t let me look at it at all. i’m trapped in a never ending hole. please fix this asap.

IOS 14 breaks watch app. Fix the watch app

Fix the damn Bug. I’ve been trying to log into Outlook to check my school emails, but it says to open the Authenticator App and enter the code shown, but when I OPEN THE AUTHENTICATOR APP IT SAYS “OPEN THE AUNTHENTICATOR APP AND ENTER THE NUMBER SHOWN TO SIGN IN…..????!!!!?????!!!!????!?!?!?!?!?!?!?!?!?! This is absolutely so stupid and a waste of my time. I’ve got emails to send and emails to open. Please fix this immediately.

Recent update broke autofill. Was working perfectly until the 6.8.10 update, which lead to the autofill option stop working completely… Otherwise, it’s a great app.

Mal fait. J’ai besoin de cette application afin de me connecter à mon compte étudiant Microsoft, mais rien ne fonctionne. Aucun code n’apparaît dans l’application et aucun code QR. J’ai vraiment tout essayé. Je ne comprends pas pourquoi il faut passer par cette application pour la vérification du compte. De plus, il n’y a aucune explications ou aide sur l’application.

Absolutely Impossible. This has to be the WORST program I have ever used. I have to be authenticated to sign in for my work and have LITERALLY SPENT TJE PAST 2 HOURS TRYING TO ACCOMPLISH MY WORK BECAUSE OF THIS STUPID APP. I’m Still Not Done. 6:30 PM and can I go home to supper??? NOOOOO because I still have to do the work that didn’t get done while I was fiddling around with this nonsensical app!!!

TERRIBLE. I don’t normally write reviews but I had to just for this. This app is one of the worst apps I have ever had to use. It has made signing into my WORK email on my phone virtually impossible. I try to sign in with the outlook app and it automatically takes me to the authenticator app to sign in and then tells me I have to input a code displayed from the authenticator app….but IM ALREADY ON THE APP and no code is displayed and if I try to go back it makes you start the whole process over again. What a freakin joke, you would think a company like MICROSOFT would be better than this amateur design.

Suxx. Can y’all fix the app already. Every time I try to log in it says use the code sent to my authenticator app so I open it and there’s no code and it says no new notifications. It’s been doing this for 6 months and apparently I’ve ran out of verification codes to send to myself because that’s the only way to confirm so I am now locked out of my university classes. Might be the worst app I’ve ever used.

Not working AT ALL. When I sign in to my school account and it tells me to enter a certain number on this app, NOTHING shows up on the app for me to put in that stupid number! My app is up-to-date and my wifi is working just fine. IDK why I have to have this app from the beginning, ugh.

Can’t sign in. Impossible to verify since I switche phone to new IPhone 16… can’t have any of my work emails on my phone anymore, no pop-up in app, needs fix asap

Horrendous app. The app thought a window was a QR code and is now in an endless cycle of giving me temporary passwords that I don’t even know what their for

Awesome. Very very easy to use.

Autofill doesn’t work. Current version still hasn’t fixed the autofill issue. Keeps sending you to the Authenticator application and then you go back to Safari and or apps and it does nothing.

Can't log in. See review 1 yr ago. Can't log in viscous circle Horrible

HORRIBLE. DOESNT WORK. I CANT SIGN IN TO MY SCHOOL ACCOUNT !!!!. seriously such a trash app. as a student I am completely unable to sign into my school email because the outlook sign in page asks me to open this awful app to verify, then ON THIS APP IT GIVES ME A NUMBER AND TELLS ME TO TYPE IT DOWN ON THE AUTHENTIFICATION APP,,,, WHEN I AM ALREADY ON THE AUTHENTIFICATOR APP !!! Making me completely unable to sign into my email on outlook. I even tried using my browser, but it also tells me to verify and nothing pops up in this app that asks you to write down the number they give you on outlook. overall 0/10 i beg you please PLEASE fix it.

Please fix the app. The latest update breaks the app, it asks me to complete the setup, but I already logged in with my account

This app sucks. I got a new phone and I can’t get it to work because I “already have an account” even though i could successfully log in. It won’t pair with my school account so I’m now unable to access anything my teachers send me.

Watch app doesn’t work.. I have the latest update of the watch app running on WatchOS 5.0. I get prompted to authorize, but tapping approve does nothing. I still have to launch Authenticator on my phone and approve from there.

Useless. This app is horrible. Microsoft offers no support. I can’t log into my account because I have to verify through the app. It won’t let me verify until I login to my account and the vicious cycle continues…. just useless.

I hate this app. Your apps on the phone really sucks. I was trying to open my school account. Then my school will direct me to your apps and then your apps will ask me codes without seeing the code first and the only option I have are. If it’s not me and the yes that doesn’t work because I have to provide codes first.

This app sucks. I hate everyone involved in the making of this stupid trash-heap

Not popping up. Tried to log into my outlook and the authenticator is not popping up

Last Update Broke It. The latest update will not allow the App to work. It wants me to complete the setup with no explanation. It worked for years, suddenly this message comes up when trying to access sites with passcodes that are in the Authenticator App!

Useless. This is garbage.

Annoying. Careful it doesn’t delete your account because you will never be able to access that again. I got a new phone and the backup didn’t work properly so I wasn’t able to access any of my accounts until I was able to get to my old phone which still had the saved info

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Always a problem. I am not one to review much of anything, but Microsoft authenticator never fails to make it impossible for me to log in on any of my devices. Authenticator has been implemented at my school for just under a year now and there are constant issues with myself and many of my peers with what should be a simple log in. On several occasions I haven’t been able to log into the authenticator app itself to authenticate my outlook account regardless of how many devices I attempt on. I don’t understand how it is possible to authenticate my log in to the authenticator app when I have no access to any authentication methods therefore keeping me logged out of both authenticator and outlook.

Not syncing with watch app. I’ve installed and reinstalled the watch app a number of times and it still doesn’t sync with the phone app. In fact it it doesn’t see to recognize the phone app at all. What little help I’ve found on the web did not answer my question. It asked me to set up my two MS accounts and that’s as far as it got. I have about 20 non MS accounts that work fine in the phone app but don’t show up in the watch app.

Where is HR when you need them?. I’d give this app a 5 star rating if y’all stopped making the Microsoft 365 more and more complicated; and focused more on customer support… It is ridiculous in how we have to have a business license in order to simply receive support when we run into problems… And now that I have a business license; it has been next to impossible to log into my account... Can't there be an easier way to verify our info if our devices have been stolen from us?

Works ok until you need to recover from a backup. Microsoft’s authenticator apps claims to be able to back up your accounts/data to icloud, and that would be a nice feature to have. I made sure my icloud backup was enabled in the authenticator app and then reset my iPhone and restored from a backup. When it came time to open the authenticator app, it had no accounts in there, so I clicked the Restore accounts from backup option, and it claims I have no icloud backup :). So then I get to have the lovely experience of trying to get into all my accounts that have 2 factor authentication enabled without the authenticator app. Super fun, thanks Microsoft! Great app here, if you care about not getting locked out of your accounts, don't use this app! ICLOUD BACKUP DOES NOT WORK.

Not compatible with passwordless accounts. If you setup passkeys for your microsoft account and have to reset your device or upgrade your phone, good luck. For some reason the login needed to restore your settings doesn’t allow passkeys even though it’s the exact same web login you see when using safari which does support passkeys. Instead they want you to use your authenticator to login which is impossible since your trying to restore it. It’s a massive headache to get it to work since you need to go in safari remove passkeys from your account and change the authentication type back to password just to get the thing to restore.

Doesn’t work. One would think Microsoft would fix the Authenticator issue after being sued for locking people out of their accounts. The suit was called Schlacter v. Microsoft. Anyway, have been locked out of 365 for 3 week thanks to this app. Customer services is completely incompetent. Starting to doubt there is even a “data protection team”. I was told there person assigned to my ticket had “absconded” (um okay???) Have asked to escalate my issue after 15 or so calls and got hung up on. Convinced if they can’t help you, they just hang up. Not sure what’s next, as you keep charging my account. The level of absurdity is beyond comprehension. I guess I’ll just continue to be locked out of my business account and let you keep charging it.

Hacked crypto stolen. Sim swapped someone was able to reset Microsoft Authenticator password and then was able to change all my passwords. They stole $6,000 of my bitcoin from Coinbase and even withdrew $1,000 from my bank. I had no phone service for 20 minutes , by the time I was able to log back in everything was stolen. Microsoft Authenticator only made the hackers job easier as they were getting my text message authentication codes to change the passwords. Beware of this app it does nothing. Shame on Microsoft, Coinbase says my problem for not protecting my passwords and T mobile said they are investigating. Doesn’t seem right someone can change all your passwords and then liquidate your bitcoins and nobody will help me.

Decent app, with one major drawback. I use this application regularly, and it’s quite stable. But, the watch notification functionality is very frustrating to use. It works maybe 40-50% of the time, which is a terrible hit rate for a business related application. It usually says “failed to communicate with phone” which is likely due to some power saving feature in iOS killing the Authenticator app process. But in the end, it results in a frustrating user experience. The feature should either be fixed, or removed.

Y’all broke your Apple Watch support. The app has been fine for the most part. Sometimes a notification fails, or after getting a notification an authentication request fails with an unhelpful error message, but for the love of god y’all broke the best thing about this app! Previously users could authenticate their sessions with the Apple Watch! Meaning I didn’t have to dig my phone out of my purse or grab it off of the charger, I could just do the entire authentication with my Apple Watch. Now the watch app is useless, it just tells me there is an Authenticator notification, but I can’t do anything with it but dismiss it. This is a garbage move and makes me never want to use this again. Please upgrade your apps rather than downgrade them.

Stuck on Complete Set Up. If you can fix the app I’d rate this 5 stars easy. I’ve used this for a few years and I love it. I tell everyone I know about it but since about a couple weeks ago there’s been an issue that breaks the experience. Anytime I try to autofill it doesn’t work. I didn’t change any settings. When I look at the step the app is trying to get me to complete it’s called “Complete Setup” and it’s something about logging in and syncing (which I’ve already done and been doing for years). Please fix this! I read other people having the same issue on a Microsoft forum that’s (at this time) is only 2 days old.

Wanted it to work but.... I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.

Does not work well on my Apple Watch. Came here just to say that 95% of the time this does not work from my Apple Watch. I always receive the push notification, but nearly every time I receive a message stating that it failed to communicate with my phone. This did work fine at one point but it has not worked correctly in quite some time. Other than the negative above, it works fine from the app on my phone.

Double-edged Sword. Made the critical mistake of not calling Microsoft and asking them permission to buy a new phone. Oops. Now Authenticator won’t work on new phone. Completely locked out. Called Microsoft and was on the phone for over an hour. They finally reset the Authenticator for me, but there are no work around. No other options. Be VERY careful or you could lose your emails. The guy on the phone even asked me if I can just forward the emails I need into my gmail account and he would reset the email. Um, first of all, I can’t sign in to that email which I why I called, and second, no F thank you! I pay for this email account. It’s not attached to any business. If they can’t find an easier way to authorize your account, I’m out; gmail it is. (which is total crap).

Garbage when trying to move to new iPhone. What was an easy app is complete garbage! Even with multiple Microsoft accounts, I’m unable to log in to be able to connect to iCloud to back up and transfer all my information. I can log onto Microsoft from anywhere else except this app. Why do I need to log into Microsoft to be able to store my information onto my iCloud? Really guys. This is a completely stupid and useless step that makes it all worthless. Just let me click the slide thing on the app and let me at it. Now I have to recreate all my authentication credentials on my new iPhone. Thanks Microsoft! Thanks for giving me more work and more steps than I needed.

Only putting five stars to get noticed…. I’m a college student who needs to get into my canvas account in order to do that I need to log into my Microsoft usually this app never gave me problems. But now no number pops up and I’m stuck. I’ve contacted my school but they’re no help either and they say it’s a Microsoft malfunction there’s literally no support number or email where I can reach out to you and I’m very disappointed because it’s obviously an account that I need to use.

May be the worst app of all time.. This is the 3rd time that I have had to use this app. I have had nothing but problems with it each time over the last 2 years. It never functions correctly and does not do what I need. I genuinely never want to see this app again, but have to have it. The last week has been nothing but inconvenience due to this app. I don’t write reviews, but this app is driving me insane. If it worked correctly, I’d be happy. But it doesn’t even let me connect from my computer to my phone.. and that’s the first step in using this app. No matter how many times it’s reset, it still fails to work. Wish I never had to use this.

No App Support. Been trying to figure out for days why the Authenticator app isn’t notifying me or giving me a passcode to sign me into my account for work. Today after several attempts to troubleshoot and try to find support but failed, I decided to uninstall and reinstall but after several turn off/turn on, try connected to Wi-Fi and not connected, the app simply will not download. There is no app support through Microsoft, Apple won’t let me report the problem as this isn’t a paid app so there is literally no way for me to get help and my job requires this dumb thing or I can’t get access to my work account! So writing here as maybe someone will look into the problem

AUTHENTICATION SLAYER. This product is the best authenticator in the business because it keeps all of your authentication methods, codes, and passwords safe and sound. With that being said, please make sure you always have access to the app and have other ways to get in just in case you get locked out of your phone or your phone gets stolen. As long as you have that set in stone; You should be safe and all of your authenticator purposes will be solved.

Restore doesn’t work when backed up to mac. I loved this app until i got a new phone and restored my old phone backup from my mac to my new phone. The 2fa accounts are not backed up. There was also some failure with iCloud backup for this app (probably because you have to enable it in so many places). This means i have to send my id to all the companies i used 2fa with to get access to my accounts again. So, before you lose or replace your iPhone, turn off 2fa on all your accounts or you will be screwed, like me. Get a real authenticator with a company that offers real support or a backup that actually works.

The Best Is Back😆. This is by far the best password manager and authenticator app. After using keychain for a while, I read about this app and downloaded it. It quickly became my preferred password manager, but after one of the iOS 15 updates it stopped allowing new passwords to be added automatically or manually. I deleted the app and watched for an update. I am glad to report that it is back. As my default for auto filling passwords, it works seamlessly, not requiring redirection to keychain. It’s native password generator works great. I recommend Authenticator to all.

Still the best mobile authenticator. I’ve been using Microsoft Authenticator for years and it’s still a joy to use. I like the iCloud backup feature. More features I’d like to see is an updated UI, with a dark mode. Also more options to sync and backup MS Auth entries across devices using the user’s Microsoft account. Other than that, it’s a solid app and the only mobile authenticator I’ll ever use or recommend.

Great But. Love it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources. BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access.

RIDICULOUS. I swear the stupidest app o have ever used, and don’t even bother trying to get help from Microsoft. For what? Spent 2 days trying to get a live person, impossible. Because they don’t care about consumers. Tell me why I changed my phone, tried to log into the Authenticator app and outlook email, but guess what? In order to log into the Authenticator and email I have to authenticate my identity. WHAT THE ACTUAL F****. Why would they program this app this way? I couldn’t get into my accounts because the app wouldn’t let me unless I used the Authenticator app. But I can’t even get into the stupid app because I have to authenticate to be able to get into the Authenticator app??!? Never again using this stupid app. 😤 (a very passionate review)

Why make an Authenticator if it is Impossible to use!. I do not know where to begin with this application. It is utterly infuriating with how frequently I get locked out of my emails and work accounts because of this dang Authenticator. It is so lacksidasical, you try to log into an email this app opens and is like “go to your Authenticator app and enter the below listed number,” well okay, sure but you are already in the app!!! Just freaking unlock so I can work and not have to be so infuriated with this dang impenetrable door. Nothing works. I’ve deleted, reinstalled, updated. I wish these apps were never implemented. What happened to “Two-Factor Authentication” like texts and emails to a back up email were so much easier.

Glitch??. Myself and many others seem to run into the same issue with this app — you open a Microsoft app to sign in, and it reroutes you to Authenticator saying to input the security key presented to you… the only issue is: it’s already Authenticator. So how are we to “open Authenticator” to type in the key when 1) the app is already open 2) you’re shown the key but not allowed to type it anywhere? So the question stands: how are we to open the app when it’s already open? How are we to type in a key when the screen showing the key won’t go away? I use this App for work and I’ve been unable to sign into my accounts due to this issue and it’s been causing all kinds of counterproductivity.

Great app, but missing a key feature.. I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.

Does do what its intended to. I had to download this app, unwillingly, to verify signing in for a school email account, but have noticed in recent months, the app no longer serves any purpose, when prompted to type a number for verifying my identity, nothing happens, when asked about a pin to type in, same thing,, until they fix it, just verify your email with a phone number, which is annoying because many times my phone isn’t with me, and I have to choose between going to grab it or putting off the task at hand for later. Until they fix it, i’ll probably be uninstalling it.

Apple Watch functionality is broken. The phone app is reliable and I seem to always get the push notifications when expected. However, a recent update has broken the authentication on Apple Watch. The error is a “failure to communicate” after trying to approve on the watch. This is a “must have”feature, and it’s a disappointing regression. Update: Apple Watch functionality works the first time after a phone restart, and then not again until the next restart. Very frustrating. Update Feb 25 - can still only approve on the Watch about once per day. After that it’s the same “failure to communicate” error. Very annoying.

trash. When I first got my school account, microsoft authenticator insisted that i get an account to ‘protect it’, so I did. Everything was going well except for the issues that my high school doesn’t allow phones in the school so when we had computer days so we could work on our history projects, I wasn’t able to do anything. And then, I decided to delete the app so that it would just get rid of my accounts on this authenticator and it didn’t. Now, every time I try to check my school emails it makes me go through the authenticator that i am no longer able to access, effectively making me miss important emails and giving me no access to my account at all. If i could i would give this 0/5 because none of their recommendations helped me.

This app is a scam to download.. Multiple login issues when it comes to using the Authenticator. I have terrible memory so every time I would login I would have to change my password but when I heard of this app it did help one time hit after that it’s sent me an error message about not being able to login, I can login into my Authenticator app with my Face ID which I’m thankful for but why would the app not work? Is it not the sole purpose for when I forget my Microsoft password? The error message is just an extra step to me having to take for me forgetting my password. I see no purpose in using it anymore just thought I’d share my feelings towards it since I am one of the ones with short term memory!!

Are you really removing Apple Watch app? Please don’t.. I really like the ability to use MS Authenticator from all of my Apple devices in order to authenticate for work sign-in. While it’s super handy to authenticate with my iOS devices right beside me, it’s even better when I can use my Apple watchOS as its on my wrist. No need to pick up my phone when work has me authenticate. Imagine my surprise to have a pop-up message from the Microsoft Authenticator app today stating that the watchOS app will be deprecated and will not work after the next update. Please say it isn’t so! I hope this connectivity remains.

Last Update Broke the app. Been using and loving Authenticator for years at this point. I use it to manage my security online, and keep my passwords strong. However, the last update seems to have bricked the app, and now it wont auto-fill any passwords, and requests the user “sign in” to authenicator over and over despite being signed in. Hoping this gets fixed ASAP because this is unacceptable for a password management application. *UPDATE* App has been fixed and is currently back on top, thank you MSoft.

Removing Apple Watch Support Has Made Made This So Much Worse. I try to not write reviews on apps that aren’t positive, but the removal of the Apple Watch app support for Authenticator has made this app more cumbersome and irritating. Being able to simply tap to authenticate when the notification came through on my bio authenticated watch was such a boon to our day to day workflow. Now I have to completely stop what I’m doing to pick up my phone, unlock my phone, hit yes, and then double Face ID to get into the app to do the simplest of things at work. Working in the tech sector, I am familiar enough with cybersecurity to know that whatever gains you think were made by removing the app are only hindering those who have to use this app daily.

This current version. This version with the numbers to verify my Microsoft email account is not working correctly. It’s just two numbers that it gives you to type in on your phone, but I nearly went crazy when it kept saying that the numbers didn’t match five times in a row. To the point I was triple-checking two digits! Something isn’t right and the Face ID is plenty secure for me, I DO NOT need additional numbers to match, that’s annoying, and when it doesn’t work, it’s so annoying that it prompted me to leave this review. I typically never review things and this is the first negative review I have left in years. Please fix this. It’s otherwise a great app!

FIX IT. I’m trying to log into my Microsoft email account but then it tells me hey you need to authenticate yourself within the authenticator app but I am not logged into that app so I try to login and now it’s telling me that I need to put in the number in my Authenticator app……….. as if I’m not already using that said app so I have been going back-and-forth between Microsoft and Authenticator app trying to log into my school email but the authenticator app is extremely confused and doesn’t understand that it is the authenticating app That I need to use to login to my said Microsoft account. This is just now happening because this did not happen about a few weeks ago so FIX IT

Could we get codes on the watch?. Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.

Locked out of my account now. I'm currently locked out of my account because when you press the "I can't use my Microsoft Authenticator app right now" option, it just brings you to 2 more options that ask you to have the app. This app worked fine until my phone broke, so I had to get a new one. I have NO access to my old Authenticator and this new one WILL NOT let me sign in even when I press the "I can't use my Microsoft Authenticator app right now" option. How am I supposed to log in when I have no access to the old Authenticator?? I tried seeking help from Microsoft's website but NOTHING has helped. I can't log in on the website to get the customer service chat because the Authenticator is not working. I cannot contact a single human being at Microsoft to help resolve this issue of the app dragging me in circles when I try and tell it that I have no access to the Authenticator app. How does it make sense that when you tell it you don't have access to the Authenticator app, it brings you to only 2 options, both of with REQUIRE an Authenticator app. Please save yourself the trouble and don't download this app.

Microsoft Authenticator App stopped opening on my IPhone. The Authenticator app has been working flawlessly on my phone since I downloaded it over a year ago, I was on a trip for couple of days and wanted to login to my email account from another IP. I tried to open the app from to authorize my login, but the app close by itself immediately. I’ve restarted my phone several times and tried every other me methods I’ve seen online but none of them has worked so far. I’ll lose access to my account if I delete the app.

Great when it works. I want to give it 5 stars but I keep having issues where it will not open past the lock splash screen. It will sometimes not prompt for Face ID to unlock the app and I have to turn off Face ID for the app and use my PIN to get it to prompt to unlock the app. Other times it will sometimes lock up and not show an authentication prompt even when unlocked. I notice it happens more often when there are previous prompts that I had not responded to. When it works it is very smooth and quick.

Just the worst Authenticator. The app never makes a noise to notify me when I need to authenticate. I sign into my account and have to turn my eyes to the Authenticator to watch it and wait for a change to my Lock Screen to I can finish the MFA. The worst part is that sometimes the push notification doesn’t even happen. Sometimes I have to just manually open the Authenticator when I know I SHOULD have received a request to sign in. Once inside the app I can approve the request, but then two or three minutes after I approve the request to sign in … TA-DA! Authenticator finally sends a push notification telling me to approve a request to sign in. This is the worst Authenticator app i have ever used. It is very annoying.

DO NOT GET A NEW PHONE. I need this app in order to log into my school accounts. It does what it’s supposed to do and doesn’t let you log into an account (in this case my school accounts) without approval from this app. I had gotten a new phone over the weekend and was unable to access my old phone with the authenticator app on it. In order to log into the authenticator app you NEED the authenticator app otherwise you will not be able to log in. There are options to log in without the authenticator app but those two options only include USING THE APP. I never been so frustrated in my life. I am now in the dark till Monday as my school’s help desk is not available Sundays.

It lost all my information, now I’m locked out of some of my accounts!. Awful app, never sync's my info, it just buffers (this has been going on for weeks). It lost all of my codes which I need to use for some accounts that I am now locked out of. I never receive notifications for codes when I should. I can’t even get codes for other accounts I wanted to get codes for! I only got (somehow) two codes for two of my accounts out of a list I want protected. Overall, this app literally does nothing for me, it’s useless and biggest waste of time. 10/10 don’t recommend unless you want your information lost and being locked out of your accounts. Microsoft, why can’t this be better?

Does not work with watch; incompetent support. While the app works as expected on the phone, it completely fails to work with Apple Watch, although it’s programmed to do it. I installed it on the watch, and it shows the prompt to approve on it, but approving apparently does not make its way back to Microsoft; worse yet, when the watch is showing the prompt, the phone already does not, so in the end nothing works. Even worse, I opened support incident with Microsoft and the rep is completely clueless about Apple Watch and how the Watch works with the phone, and is doing his best to get rid of the problem by telling me to contact Apple Support, among other things.

Absolute worst authenticator app. This app is less functional than any other authenticator app I have ever used. This app is bugged and doesn’t work at all 95% of the time. You will open the app and it will say it is locked. You are then asked for either touch ID or passcode to unlock the app. After you attempt to unlock by providing touch ID or passcode, the app just closes. It doesn’t allow you to approve any login requests or access your codes. On top of that, this app has never worked with notifications. Any time you try to send a login request to this app it’s supposed to pop up a notification that allows you to quickly open the app and approve the login request. This has never worked.

FEEDBACK LOOP THAT I CANNOT GET HELP FOR!!!. So this app was working just fine until I got a new phone and had to log into my Outlook account again. You apparently have to log into the account through the Authenticator app too to be able to access your account. This would be fine if it weren’t for the fact that it asks for you to authenticate the account IN THE AUTHENTICATOR APP, creating a feedback loop that there is no apparent solution for. And when I called the Microsoft help number, I couldn’t even talk to anybody, it just directed me to one of those help chat forums. Not a fan of those, but fine. Except you have to pay to get answers!!! You can apparently get reimbursed but why should I have to go through the trouble of getting reimbursed for the company’s mistake?! Super mad!

Stopped working with Apple Watch. I used to be able to approve sign-ins on my Apple Watch but now the app on the watch says I must first add a Microsoft account on my iPhone. I have almost every Microsoft program running on my iPhone, and the Microsoft Authenticator app is set up with my Microsoft account already. I can approve sign-ins on my iPhone, but not on the watch. I don’t know why it stopped working, but it’s really convenient to use my watch if I don’t have my phone right next to me. I hope they get this worked out.

App is locked. I’ve used this app in the past and decided to redownload it again. The app opens up fine but when I add an account the app freezes. When I reopen the app it freezes again and says app is locked. I’ve tried many ways to unlock it and I’m not even sure why it’s locked in the first place. Not even the unlock button on the main screen does anything. I’ve tried deleting the app, deleting my app’s data and using other accounts, but the app still freezes and locks. The app worked fine before and all of my accounts are in good standing, so have no clue what to do.

Bad Password Storage. Storing passwords using this app is a pain, if you are trying to enter a new password or edit an old password, the keyboard completely covers the place you are writing so you can’t see anything and it is such a small space it’s almost impossible to try to paste a password you have copied into that area. This could be easily fixed if the circle with the website logo didn’t take up half the screen.

Troubleshoot. I was also stuck in this loop where I couldn’t sign in to the authenticator app without the authenticator app(? Tedious to deal with but I finally managed to troubleshoot through it. I give this app a 2 star because although I was able to fix my issue, this shouldn’t be an issue to begin with. This is a crucial tool for a lot of people and this needs to be fixed to provide a smooth experience for us, specially when we need it for work/assignments. What is Microsoft doing about this? I see all these negative reviews where people need to sign in and yet NOTHING from the creators.

Makes logging in and phone migration a piece of cake. This app is great. Not only can I get 2FA codes, but the push to login to Outlook is awesome. I no longer use a password. Logging in should always be like this. Today, I discovered a new feature, all my codes got automatically migrated when I logged into my outlook account in my new phone. That process used to take five hours setting up a dozen new 2FA codes on all my accounts. Thank you Microsoft for solving this use case. Excellent app!