Microsoft Authenticator App Reviews

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This current version. This version with the numbers to verify my Microsoft email account is not working correctly. It’s just two numbers that it gives you to type in on your phone, but I nearly went crazy when it kept saying that the numbers didn’t match five times in a row. To the point I was triple-checking two digits! Something isn’t right and the Face ID is plenty secure for me, I DO NOT need additional numbers to match, that’s annoying, and when it doesn’t work, it’s so annoying that it prompted me to leave this review. I typically never review things and this is the first negative review I have left in years. Please fix this. It’s otherwise a great app!

Our preferred MFA application. Microsoft Authenticator is our suggestion for all of our MSP clients when we need to suggest a MFA application to use. The only recommendation I have would be to include the ability to create groups of accounts that could be toggled to display or not; for example I rarely have to see my personal accounts for Facebook or eBay, so being able to group them as “Personal” and not have to scroll past them to find others, but expand on them as needed, would be a huge selling point. And, yes, I understand being able to organize them, but with well over 100 accounts in the app, I’m seemingly scrolling for for just about all of them except for the primary/top 5.

Authenticator app deleted and backup didnt work. The app just suddenly disappeared from my phone one day and when trying to recover my accounts, all my backup was lost! The only thing i can think of the reason why this happened was I had installed company profile and other company shenanigans on my phone. Since i wasnt accessing company apps anymore, i deleted all of them. I didnt give any permission for this app to be deleted. What’s worse is I backed up my accounr but somehow i didnt get anything recovered! It even shows the correct latest backup date and time. So i dont understand???? Bad enough the UI/UX just looks so clunky and confusing, esp when backing up…. I had been so happy to use this but now this is a headache. I cant even trust this app wont ghost me one day or backup my authenticator accounts. :/

Less secure now that Apple Watch support removed. I’m a Microsoft 365 admin and have been getting calls, including on the weekend, from upper management saying that their Apple Watch no longer works for authentication. After explaining to them that Microsoft removed that feature, most have insisted that I disable MFA for their accounts, including the owners of the company. Since they decide whether I continue to work for the company or not, I have no choice but to disable it, making their accounts less secure. These are the people that need it most! The only way I was able to talk them into using MFA in the first place a few years ago was to show them how easy it was with an Apple Watch. To them, ease of use trumps better security.

Updates that break Apple Watch functionality. Your last update on Oct 7th, 2021 broke Apple Watch functionality again!! It has happened in the past. While this is a minor inconvenience, it is important for some of us that purposely stay away from our phones to focus on other activities like work. I can always approve access for security intensive applications (require frequent approvals) from the phone. Unfortunately, the Apple Watch application does not currently offer the same feature as it is broken and consistently fail on approvals. Please keep that in mind as you do regular updates to this app.

Forewarning. As a Microsoft app, you would think that there would be an advisory regarding other application passwords. You saved within the password saver and that if you for some reason need to change your phone or you lose your phone, you will also lose all of your passwords. Apple seems to have done a decent job at allowing you to retain those passwords especially when moving from device to device, however Microsoft has not. Then again I do realize that I’m writing a review for a Microsoft application on an Apple device. Therefore, what say do I have in any of it?

This app is great. So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.

Love the App! But could use some improvements. Overall, I love the app. It does its job and I can't argue with its functionality. However, I give it a four star because I do have a few concerns and complaints I'd like to see implemented. Its the simple aesthetics of the design of the authenticator. I would love to see folder/group settings implemented where you can group codes together under a drop down menu, instead of just having a whole spew of a list of random codes you have to scroll through. Something similar to the functionality of 2FAS Auth. Another thing I'd love to see would be Icons used instead of a boring, plain grey, busthead (maybe use the MS MFA logo?) When a logo isn't supported. Which I would like to also see more support on is icon support from various different services. I find only few companies like FB, Gitbub, and a few others are on the app. Again, I think my biggest complaint is to make it look more sexy of a design and UX. It's kind of boring at the moment. But overall, great app!

NEED DEVELOPER RESPONSE - Locked of all accounts. After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.

Permalocked Account?. I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!” The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock. I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.

Pedantic squared.. I feel Microsoft products are created by engineers for accountants to use. They are safely the most pedantic and non intuitive as a good Rube Goldberg machine. In this instance I’m trying to re- add my outlook to my iPad and because it now has the stupid two phase interlacing of souls I must go through the authentication app. But when the authenticate app asks me to then type in the special secret decoder ring number before I can run into the next road block it secretly already created the next three by telling me to go to the authentication app (which I’m currently on) to get the number for the authentication app (which I’m currently on) to unlock the next phase of my Microsoft jail puzzle (which I can’t do because I’m being asked to get a number from an app that is asking me to get a number from itself). It’s maddening. Why does it have to be this difficult Microsoft? What secrets are going to be stolen from us here at this mom and pop faux blinds sales office?

Complete and utter garbage. Microsoft Authenticator is by far the most frustrating part of getting a new phone. The piece of trash can't figure out settings (e.g. iCloud) have changed without hard killing the process and reopening it. It also doesn't actually sync over if you get a new phone. Awesome, now I need to get multiple accounts reset after wasting an hour fighting it to try and sync right and logging in literally like 5 times to just make it able to "sync" (the same thing happens with Visual Studio, Outlook, Azure, basically all of their garbage continuously). At least it told me what accounts I have; that's super useful, to know the accounts and be unable to do anything with them. Can't get hacked if I can't get in, checkmate hackers. I didn't expect much from Microsoft since I have to work with and support their products (and seeing as Windows 11's big selling point is ripping off the macOS 10.3 dock), but I'm still disappointed.

Endless annoying loop. My college requires that I have this app. When I changed phones, all of a sudden I can’t login to the Authenticator app. It continues on a loop of “please login to the Authenticator app” as I’m trying to log into the authenticator app and I have no access to the app so it just makes no sense. One option is to enter the number on the app but there’s no number there and I have updated the app. The other option is to login on the Authenticator app, but there is no prompt asking me if it’s me logging in because I’m not a logged into the Authenticator app. This app is ridiculously annoying and I’ve been trying to work on this for like 30 minutes now and has already drained at least 25% of my battery and my phone is heating up. Update* Because this app is so faulty, I’m not even gonna use it anymore. Instead of using the authenticator app to verify my login, I opted to use the Call method. So the Microsoft company will give me a call to verify my login because I cannot deal with the authenticator app anymore. Please fix this, so you can improve the efficiency of the app, and reduce any aggravation this app may induce upon the consumer.

trash. When I first got my school account, microsoft authenticator insisted that i get an account to ‘protect it’, so I did. Everything was going well except for the issues that my high school doesn’t allow phones in the school so when we had computer days so we could work on our history projects, I wasn’t able to do anything. And then, I decided to delete the app so that it would just get rid of my accounts on this authenticator and it didn’t. Now, every time I try to check my school emails it makes me go through the authenticator that i am no longer able to access, effectively making me miss important emails and giving me no access to my account at all. If i could i would give this 0/5 because none of their recommendations helped me.

This is not 2 Step verification.. Updated: after doing a little more research and trying different things I realized that passwordless logins only happen on my devices. I logged in 5 different devices that were mine and I didn’t have to put a password only a pop up of approval on my other devices which scared me cause it’s one step verification. but I guess it’s cause it recognized my device. But if you grab another device that’s not yours it will ask for a password. I think this is the way it works. Not 100% sure. I think this is a great idea to make it more seamlessly for the user. But it would be pretty great if we can choose to either have that option on or off. Changing my rating to 5 stars. Great work guys.

Stiil fails to sync with Apple Watch. Got an Apple Watch? Wouldn’t it be cool to respond to Authenticator requests from that computer on your wrist instead of digging out your phone and logging into it instead? Would make the password-less dream a lot easier. Except Microsoft Authenticator still has the bug where the linking process of accounts from the iPhone app to the Watch app fails, over and over and over. It starts with a little screen on the iPhone saying it’s beginning the sync, but that goes away quickly and the Watch app eventually times out and fails. I’ve tried everything, and my reading on Microsoft’s forums says I am very not alone. Yet software from far lesser companies than Microsoft are able to pull off this data syncing trick just fine. Maybe send your devs to WWDC and talk to some Apple engineers about the problem? I don’t get it.

Best authentication app I’ve used by far. This authentication app provides multitudes of features that allow users to authenticate in many different ways and allows for more than just two steps in verifying your identity—providing for an even more secure experience, if that’s what you’re looking for. I previously used Google Authenticator for most of my accounts and ended up losing a couple accounts over that. This app pulled the rug from under Google’s alternative and forced them to update their app after two years to make it actually usable for their consumers. Even after the updates, this app reigns supreme with the great abundance of security features it provides to users. Although the smoothness in transitions and smooth feel of the app overall be better, the UI is modern and I applaud Microsoft for that. I’d also like to applaud them for pushing the application heavily on their website. Even more people deserve to know about it and I believe it should be also pushed in advertisements. All in all, this is as close to perfection any authentication app has ever gotten and by far.

Removing Apple Watch Support Has Made Made This So Much Worse. I try to not write reviews on apps that aren’t positive, but the removal of the Apple Watch app support for Authenticator has made this app more cumbersome and irritating. Being able to simply tap to authenticate when the notification came through on my bio authenticated watch was such a boon to our day to day workflow. Now I have to completely stop what I’m doing to pick up my phone, unlock my phone, hit yes, and then double Face ID to get into the app to do the simplest of things at work. Working in the tech sector, I am familiar enough with cybersecurity to know that whatever gains you think were made by removing the app are only hindering those who have to use this app daily.

Great But. Love it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources. BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access.

Recent app update…. I haven’t been able to use the app successfully after the last update. Repro: add new page to OneNote and add details. Click on yellow banner “Working offline. Sign in to sync notes.” Click “Send notification” It sends a notification, Swipe down on banner alert, select “Approve.” View the message with the the Auth app with number to approve. Select the number to approve and see Facial recognition appear to log into the app. While I sometimes see “Approved” in the top banner, going back to OneNote it’s like it never happened and it keeps asking to send a notification. After numerous tries see error message: “We can’t connect to the server for some reason. Try checking your connection to see if the server is available.”

Deleted all passwords. Worked fine for years, set up on my new phone, and started slowly migrating over to iCloud. Then at the beginning of this week I went to load one of my non-migrated passwords and it was just gone. The app will load, unlock from Face ID, select the "saved" password profile based off of the domain/app you're trying to autofill, and no password is filled. Going into the app and selected password profile, and it shows asterisks showing that it's "hiding" the password. Selecting "show password" shows an empty password block; select any other password profile, select "show password", and they're all gone. Fascinating, thanks for producing at least an hours worth of work for me now to recover and reset around 110 passwords across different domains. I'm done with this now, and not going back; best of luck everyone else.

Greatly improved. 2-3 years ago (or longer?), this app was terrible. Lots of problems, and I remember being very frustrated with it. Fast forward to the last 12 months that I’ve been using it, and I’m really, really happy with it. It’s a critical app on my phone that I use to authenticate for Work AND for my personal Microsoft accounts. I like that Microsoft products can tell that multiple accounts are being used, and Authenticator has got it where it counts. I wish that transferring my data from my old phone to my new phone was a little bit easier. The main authentication mechanism at work breaks each time, and I have to go to a special website to set it up every time I get a new phone or wipe out my current phone and re-install everything.

Absolutely atrocious. I downloaded this app after my account was compromised in hopes it would prevent it from happening again. Recently my account has been hacked again and I thought this would prevent that since I would need to approve it, but low and behold, this app did absolutely nothing to prevent it. My account was compromised and my information was leaked, including my bank information which the hacker proceeded to take over 200$ U.S.D from me. I had no clue this was happening and in fact I never received any emails on a foreign sign in, nor did they send a notification or attempt to prevent the sign in by using the authentication system they have, this app is absolutely horrible, dont download this app. Save the extra storage space on your phone instead of downloading this garbage.

Slow decline. The current version of the app has finally crossed the last line of bloat. It now blocks access to the app if you don’t agree to allow it to collect and report data on your use of the app in the background. While they don’t say what they are collecting, that is a secondary issue to the fact that a TOPT authenticator does not need and should not connect to ANY network connection. Those codes are supposed to be offline to protect them, and they don’t need network access by design. So now we can’t use the app or view our existing codes unless we agree to activate invisible data collection that opens the app up to a host of potential bugs and attacks. All so they can collect data they don’t need constantly from users that aren’t having a problem with the app. The companies that make the iOS “telemetry “ tools have introduced bugs into the apps that incorporate them already. They will do it again, and some of the users of these apps are protecting important assets or systems. App deleted. Best of luck unless you replace the always on spyware with a local log and an upload report prompt.

The worst.. Even though I have the latest version of the app the process that’s used to authenticate hasn’t worked for me. Also something that’s very annoying is when you are trying to sign in it will make you sign up through the authenticate app that you still need to have access to to actually authenticate your sign in. So it’s like if I’m signing in through the app why add that if you’re not gonna make it possible for me to actually go through the process. Doing it through the authenticate app should bypass that since I’m doing it through the authenticator. But that’s all. I hate the app. Also I don’t have this for my personal Microsoft account so when I try to sign in it takes me to the app which I don’t care for.

Great App, but... (bug). Update: Updating my rating back to 4 star. Ok, the option to hide the input form now has a 5 second delay to allow me to see the number. This works out, but a second or two delay before the form pops up in this particular scenario would have been ideal. The app is great and does what it exactly what it is suppose to do. However, there is a bug in which our company login policy requires a number to be typed in. When the number shows up, it gets immediately blocked by the input screen, with barely a glimpse or no time to see what the number was. I'll update the review once this bug is fixed.

Are you really removing Apple Watch app? Please don’t.. I really like the ability to use MS Authenticator from all of my Apple devices in order to authenticate for work sign-in. While it’s super handy to authenticate with my iOS devices right beside me, it’s even better when I can use my Apple watchOS as its on my wrist. No need to pick up my phone when work has me authenticate. Imagine my surprise to have a pop-up message from the Microsoft Authenticator app today stating that the watchOS app will be deprecated and will not work after the next update. Please say it isn’t so! I hope this connectivity remains.

Watch app is not up to park with Phone app. I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.

iPhone app works; watch, not anymore. This app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone.

Great app but…. This is by far the best Authenticator App on the market. However I just got an Apple Watch which has the ability to use this app. Unfortunately on the watch, you have to recreate the logins in the app. Meaning you have to delete and remove the login in the app, then re-add the login on the app(on you phone) so you can add it to the watch at the same time. If you’re like me and you have a bunch of logins, this is very tedious. Needless to say, I will not be using this app on my watch until this is fixed. Please fix this issue and allow the app on the watch to sync directly to the app on the phone so all logins are already there. This is the only reason for the 3 stars.

Great on iPhone Watch app is a bust. Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.

Not Working as it Should. After reading a lot of the Most Recent reviews, it seems I’m not the only one in claiming that the app doesn’t work. Codes are not appearing on the Authenticator as they are supposed to, as they USED TO. Perhaps it’s the introduction of the iOS 16.5.1 update, but since then I haven’t been able to log-in to my email. I’ve gone through ALL the troubleshooting recommendations posted on the Microsoft Support page with no luck. All of my notification settings are as they should be, I’ve restarted my phone, I don’t have any third-party apps potentially causing interference. I’ve deleted my account from the authenticator to re-add it and, like others have stated, in order for me to get into my account I have to AUTHENTICATE WITH THE APP— it’s so backwards. Alternative methods of verification, STILL REQUIRE YOU TO USE THE APP. TLDR: Authentication Codes do not show up in the app and I’ve tried everything.

Wonderful app, but two things could be improved. Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. One last request, that has no impact on function whatsoever, but every other Microsoft app has a nice unified style to the app icons, so Microsoft, can we have a new icon? Please?

Horrible Authenticator for iOS users. Google Authenticator works flawlessly, every time. So 2F Authentication can be done well for iOS. Microsoft just had a very poor execution of it. I was suddenly booted from my email (outlook365 from my web browser) as of yesterday. I’m told to accept the request pushed to Microsoft Authenticator. No request is there. I use alternate methods (all of them) and no matter what, I’m still routed to again accept a push notification that I'm not receiving. I tried looking in iOS settings and everything looks fine - push notifications are enabled, etc. I tried deleting and reinstalling the app, no luck. There are NO guidelines online. Several people have written on Microsoft forum with this problem and no technician has answered. I, of course, cannot write on the forum because I cannot log into my account. This is just a terrible app because it provides absolutely no troubleshooting help at all.

Steals All My Information. Stares i have an unlicensed product when this has been paid for nor did i get any renewals i am unable to write and you make me sign in multiple times when im already signed in. Sells my information. Has zero respect for me allows hospital to use my email multiple times as i get after visit summaries all hours of the night to same email when i had no visits. When i write in my hospital portal it saves all my drafts and puts my signature in as if they are synced. Allowed my old hotmail address to be hacked and when i shut it down it allowed it to be reopened using my name and stolen phone number connecting it to my name at another address with a back up email of a chinese email carrier. I had an Asian keyboard someone remotely put on my device. Also made a faje profile of me. Allows my parents emails to be hacked & has allowed my writing to be stolen and given to other people.

FEEDBACK LOOP THAT I CANNOT GET HELP FOR!!!. So this app was working just fine until I got a new phone and had to log into my Outlook account again. You apparently have to log into the account through the Authenticator app too to be able to access your account. This would be fine if it weren’t for the fact that it asks for you to authenticate the account IN THE AUTHENTICATOR APP, creating a feedback loop that there is no apparent solution for. And when I called the Microsoft help number, I couldn’t even talk to anybody, it just directed me to one of those help chat forums. Not a fan of those, but fine. Except you have to pay to get answers!!! You can apparently get reimbursed but why should I have to go through the trouble of getting reimbursed for the company’s mistake?! Super mad!

Locked App. The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID. I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.

Was great on Watch but not now. Been using this app for a long time. Works superbly. Recently gave error message that something had changed on the phone and permission needed to given again but after resetting by signing in with password it now seems to work well again on the phone. Unfortunately when I try to sign in it sends approval to both the app and phone as in the past but only seems to work on the phone. When I try to approve on the watch now it just gives an “Something Happened...” error. Not sure if this fixable by a Microsoft software update or things just need to be reset due to poor communication between the phone and watch.

6.4.1+ Interface Bloat. This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.

Stopped working with Apple Watch. I used to be able to approve sign-ins on my Apple Watch but now the app on the watch says I must first add a Microsoft account on my iPhone. I have almost every Microsoft program running on my iPhone, and the Microsoft Authenticator app is set up with my Microsoft account already. I can approve sign-ins on my iPhone, but not on the watch. I don’t know why it stopped working, but it’s really convenient to use my watch if I don’t have my phone right next to me. I hope they get this worked out.

Most annoying thing ever. I don’t write reviews at all, but this app has got to be the worst thing ever. I have to use this app for my work unfortunately and I have never been so frustrated with anything more than I am with this. Almost everyday no matter what I do this thing makes me sign in which is not required by my work everyday. When I complete the steps needed, since it decided to log me out it’ll make me go through the exact same thing at least 5 or more times for absolutely no reason. That’s frustrating, especially when I have time sensitive things I need to do but can’t because the app is trying to make me sign in when I’ve already done it at least 6 times. If I wasn’t required to have this for work this would not be something I would ever have on my phone.

Not very friendly with iOS 14 and other apps it’s linked to. Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago

Just the worst Authenticator. The app never makes a noise to notify me when I need to authenticate. I sign into my account and have to turn my eyes to the Authenticator to watch it and wait for a change to my Lock Screen to I can finish the MFA. The worst part is that sometimes the push notification doesn’t even happen. Sometimes I have to just manually open the Authenticator when I know I SHOULD have received a request to sign in. Once inside the app I can approve the request, but then two or three minutes after I approve the request to sign in … TA-DA! Authenticator finally sends a push notification telling me to approve a request to sign in. This is the worst Authenticator app i have ever used. It is very annoying.

Could we get codes on the watch?. Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5. Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.

Wanted it to work but.... I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw. Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.

Disorganized and faulty. Once I made decisions on notifications, two-step authenticator settings, and account information, there was no way to change any of it. Now I can’t receive any codes, and there is no support line for me to reach out to other than a bunch of FAQ pages that lead me nowhere. The app also denies that my account exists, even though it’s been registered on the app for over a month. The settings are minimal in their adaptability, and every link leads me to yet another online page that gives me nothing. It has never been so difficult to access my own account, which was perfectly accessible until the organization telling me to use this app also demanded I change the password, which is what kicked me out in the first place. This app really doesn’t like change.

Fixed the problem that made me hate it. I recently reviewed this when they had just removed the Apple Watch app, and the only notifications that were coming through. When I authenticated with my work environment, the notification was that I needed to pick up my phone in order to authenticate, where previously I could do the authentication on the watch directly. Losing this functionality was intolerable from my standpoint. Fortunately, it looks like they restored this functionality, and I am now able to authenticate from my watch again without having to pick up my phone. Given that, I will put this back up to four stars. I would have called at five, but they still get dinged for doing that in the first place.

Great app with a fatal flaw. I’m looking into alternative apps as I’m writing this review. This has not worked on my Apple Watch 7 with WatchOS 8. I tried everything that was suggested. I disabled App Lock, I deleted the app and reinstalled it on the phone and the watch, I tried several different authenticated accounts, etc. I don’t want to take my phone out of my pocket every single time I need to approve an Authenticator request. It’s easier for me to just switch to another Authenticator app. This worked a long while ago with my Apple Watch 4, but Microsoft is absolutely and ridiculously half-baked in all of their efforts for their products. I still use a lot of their products but am trying to find alternatives for every single one. Except for games, I’ll still use MS to play games on their OS.

The Best Is Back😆. This is by far the best password manager and authenticator app. After using keychain for a while, I read about this app and downloaded it. It quickly became my preferred password manager, but after one of the iOS 15 updates it stopped allowing new passwords to be added automatically or manually. I deleted the app and watched for an update. I am glad to report that it is back. As my default for auto filling passwords, it works seamlessly, not requiring redirection to keychain. It’s native password generator works great. I recommend Authenticator to all.

As always, Microsoft made a terrible piece of software.. Today, my Authenticator app broke on me and won’t let me sign into my office account to download a file that I need for work. It is making it very difficult for me to do my job, and I am relying on it to let me finish my tasks for today. Very frustrating piece of software and Microsoft has literally no tech support as their phone hangs up on you. Very irritating. If your organization has the option to use anything else, I would strongly recommend against using Microsoft products and services. I know that some places are so deeply ingrained in their products, which is unfortunate, but if you have the option, use some thing that is not going to lock your employees out with no way to fix it on their own (and with no customer support to help).

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Authenticator. Found it challenging but if you like mind games it’s superb for identification of Rhetoric the misrepresentation makes you dig further some people don’t like to be beaten it has to stop somewhere it cannot continue you forever something has to give

Great Tool! Just one request.... I use 2FA on almost all my accounts using this app. It works great! However I would like the ability to download this app on Windows, and sync everything across devices.

Horrible concept. I’m trying to log into a work account. I don’t know the password and it wants me to use the app. I have a new phone and don’t have the app- no option for a text message. So I downloaded to app and I try to log in. I need to use the app to log into the app???? I DONT HAVE THE APP??? I find My password online, Even with my password I NEED TO USE THE APP. Authenticator app wants me to use the Authenticator app to log into it. Sounds confusing. Is confusing. I just want to use my phone number.

You are costing me money. I have been locked out of my work accounts because the app is asking me to open the app to verify the account!!! The Microsoft authentication app is already opened and it’s requesting that I open the Microsoft authentication app to approve my email!! This doesn’t work and I have not found a work around or solution in days!! I’ve recently bought a new phone and attempting to install my work outlook and teams apps, but nothing can be approved because the authentication system is broken.

Brilliant thank you. It’s always good to know that there are reasonable options.. Thanks you, was considering at first a 4 Star, simply so there was room for improvement, however, I decided that it was worth the 5. Thanks again for the Microsoft Authenticator, it is without equal in terms of the unification of accounts under one familiar Secure Holder (the only opposition would be Apple, it’s a different set up, entirely though. So am not really making the comparison between those two, Apple for Apple, Windows, MS, others and PC’s in general For Microsoft. It tops the PC list. Apple tops the Mobile Device list) so that PW’s and two-stepped Verification methods can be safely stored and securely interconnected. As long as all the legalities and securities are properly addressed and covered within the terms and conditions. Security Assured.

Dropping Apple Watch support is a major mistake. While this app has generally worked well the dropping of Apple Watch support in the next version will severely impact its usability for me. I’m constantly getting auth checks from work and the Watch support lets me efficiently action these without having to hunt around for my phone. It will still work, but it’s going to be a pain.

It keeps crashing after installing latest update.. I would rate this a 5 star app, if it wasn’t for that my iPhone 6 can’t open the app without it sending me back to the home screen. I want this fixed please. It was great before.

Not good for 20+ accounts. With Office365 moving to enforce MFA for global admins we’re forced to have MFA tokens on several hundred tenant admin accounts. This app lacks alphabetical sorting the list, and it lacks a search to locate a token when needed. It’s great for personal users that have 2 accounts to deal with, but when you have a lot it becomes unmanageable and cumbersome. Please add search, sorting capabilities.

Fluid at its Best, Sometimes Not Working. This app is is a seamless way to authenticate your logins most of the time. I use this for a personal account, and for a corporate account which is also linked to Azure. The latest update seems to be causing users to need to re-authenticate multiple times, after three attempts it is usually quicker to select an alternative authentication method such as receive a phone call. More often than not it is the corporate/ business account which has issues with authentication, however, the personal account still has intermittent issues too. Looking forward to an update, so this app and signing in will return to a fluid process.

Authenticator loop nightmare. To sign in to the Authenticator you need to use....the Authenticator app! ....and round and round and round you go, losing hours of your life to this garbage and getting nowhere. I Googled the issue and there are complaints about this dating back to 2018!! Meanwhile, can't access my work emails and the "help" buttons just send you in the same loop. Possibly the worst app I've ever used.

Please don’t discontinue Apple Watch support 🙏. I use the Apple Watch app multiple times a day (my organisation enforces a 1hr timeout on our MFA logins for Azure AD and a range of other services) and it has become a crucial part of my workflow. I know it can be buggy and I’ve experienced my fair share of “unable to communicate” errors but the utility far outweighs these issues. I really hope Microsoft reconsiders this decision and will continue to support watchOS 🙏

master password?. app works fine, i don't know what everyone else is talking about. however i do wish that there would be some sort of a master password. something other than just tapping on the app and seeing a bunch of 2FA codes.

Need uplifting. 1. Looking forward to dark mode as per system settings 2. Icon need to be change as per new design language across Microsoft echo system. 3. Wish to have unique changes to user experience.

Please fix Apple Watch support. This app is a great solution for Windows/Microsoft ecosystem users who use iPhone and Apple Watch HOWEVER making it work on Apple Watch requires disabling App Lock whilst using the password auto fill functionality requires enabling App Lock. PLEASE allow us to utilise both these features of the app at the same time.

Missing search function. App is great but needs search for those with lots of entries. Ability to create folders would be good too.

Super annoying. I was having an email need to check back real quick the app just keep asking me to sign in which it was always signed in. It keeps showing we will need this authoriser to continue the process but the link on the page wrong automatically switch….

Works perfectly but barebones. It’s a great 2FA app but very little customisation (no dark mode, no grouping/ folders, adding custom images to sites that don’t put one in). If you need a 2FA app then it will do the job but if you have a bunch of services it might get a bit jumbled.

Awful. doesn’t work, it won’t send the notification to my authenticator app so i can’t sign in/ verify anything so i can’t access my documents and emails. the pop up box for the numbers doesn’t show up. i switched phones and fully backed everything up and recovered it all but it won’t work on my new phone at all.

App is missing a killer feature…. Which means this app is dead to me. I have multiple Microsoft 365 business accounts. I’ve just moved to a new phone and discovered the apps backup and recovery feature will not work for business MS 365 accounts. I now have to manually reassociate all of these accounts… I’m moving my MFA to LastPass Authenticator, which will allow migration of multiple accounts.

Data does not survive backup and restore. Does what it says but a backup and restore to the same device causes all data to be lost. I suspect this is by design to prevent others from getting your MFA keys, still would be nice to be given a choice.

Weirdest experience on a Microsoft program. I have to link my Uni Microsoft account but instead you’ve said to link personal or work/Uni account and I chose to use the work:Uni seeing its a Uni address assigned by my school. I can’t use the documents without my email access and I firstly can’t even open my email and your codes are providing access somehow to the back end of the Azure program I don’t know where it’s gone- I’ve received spam emails and people making personal observations not to expose my stuff to the unmonitored area of Azure SharePoint at the Uni? How am I suddenly instead of accessing outlook on a Uni compatible Microsoft address do you figure to connect me and take me inside the Azure end of the site? What do I do? Your support says call my admin of the Uni. What do you suggest other than that one thing- it’s not their fault they’ve got no idea- sort it out please?

Why is there no login information provided. When getting multiple requests it makes it very difficult to tell where the requests are coming from. Why aren’t the login from details provided? This would make it a much better experience.

Put the codes back on tile view. Having to go through to full screen view is the worst change you’ve made to date. At least allow us the option per tile. It’s not that hard.

Constantly crashing. I constantly have issues with the app where it crashes immediately upon opening repeatedly. As this is happening nearly every single day, I often have trouble accessing my university accounts which I need for my studies and work which is unacceptable. I’ve never used an Authenticator app that crashed so often, and it’s absolutely unacceptable.

unnecessarily complicates things. i’m on a 50gb phone and so made the mistake of deleting this 170mb app to free up some storage. i now cannot login to my outlook account, despite redownloading the app. just won’t connect my outlook to the dumb app. super !!! why on earth you would make users download a whole new app just to use another app is beyond me. on top of that, it being over 50mb. no option to send a text to verify identity or use a backup email. no idea now i’m supposed to login to my uni email now. would contact IT but… wait… i would need to email them….

Great app until most recent update - no longer works with Apple Watch. Really useful app. However, with the current update it no longer functions properly with Apple Watch (8). The ability to select ‘approve’ is blocked / appears underneath other text, so the only selection available is ‘not approve’. Please fix.

Not working on my new phone. I suggested me that performed a backup and when I moved to the new phone notified that no backup has been made. I can't reestablish 2 factor authentication because it asks me to scan the barcode but I can't get Microsoft website to show it. I need to use text message

Just doesn’t work.. Approving sign in requests from notifications is broken way more often than it actually works. Often there are internal errors that you are only made away of if you open the app, then it asks you to restart the app. After which it will finally work but my primary experience with this Authenticator is that it just silently fails a lot.

Locked app allows approvals :(. “Fingerprint [...] will provide a second layer of security...” - NO, it totally DOES NOT on iOS: the approve/deny prompt appears IN FRONT OF the app’s lock screen, so locking the app provides no additional security. Please fix this, preferably without requiring an extra set of touches. Please also add the option for a sound and/or vibration alert when a new approval request is received: currently it’s easy to miss the narrow window of opportunity provided by my VPN login process, because the notification is silent.

Broken. The last update bricked my app, so I re-installed it and now it all looks different, and isn’t making a whole lot of sense. I don’t care to spend time researching how to fix it, particularly since I only use it for a single account and use Google Authenticator for everything else. Will be good also to not have to worry about my IT department being notified of fraud every time I reject a sign in request that was likely generated from a timed out browser tab somewhere. The point being that if I always approve every request I get it defeats the purpose of this low quality app.

Needs a search feature.. Overall this is a decent app. It does the job well, especially for Microsoft services (naturally). BUT with everything nowadays wanting MFA, this app has become increasingly difficult to use because there is no search or quick way to find the account I’m looking for. I have about 50 accounts at the moment and I now dread having to open this app because I know if what I need isn’t at the start or end of the list I could spend what feels like forever scrolling, hunting for that one account I urgently need while the timer on screen counts down… so much pressure! Microsoft, isn’t it about time you added a search? I’d have through this a no-brainer low effort high value addition compared to some of the more recent updates. Give me search and I’ll give you 5 stars.

Authenticator. Microsoft Authenticator is an everyday application for my verifications. Without it or my microsoft account iy is difficult to make many things work in everyday life digitally of being possible to maintain getting by in verifications and setting up of my softwares. Thanks Microsoft it has been great in the years ive had this account.

Problem with multiple work places. I work in two work places and have two of them set up in Authenticator. They seem to clash and once one is working the other doesn’t. this has happened three times, and each time my work IT fix it the authenticator for the other place won’t work again. Tried reporting a problem but Apple doesn’t want to know because it’s not a purchased App. Anyone else have this issue?

Thanks, finally, for the search button!!!. My rating upgraded accordingly. Search button will save me plenty of frustration :)

Absolute garbage. Had 4 accounts on the outlook app including work accounts, registered 1 account and got locked out of all 4 because they weren’t added to this stupid app, of course once you install it it takes over everything and you never have an opportunity to enter your password so end up in an endless loop of “please enter your password, opening the app, no account here, open outlook, please enter your password…” if you decide to take control and lock me out of all my accounts I’ll just delete it and go elsewhere. Screw Microsoft. I’m switching my accounts to proton after this.

Buggy, painful, annoying, still can’t get into accounts on some of my devices with IT help.. I have to have this for my uni email, it is terrible, never working, even when I can get in it is buggy with the notifications, having to go back and forth between codes. No clue why it was made when it is so terribly buggy, no clue why there hasn’t been any improvements made over time. I despise having to use it 😂

Thanks. I am yet to use the system but I feel relieved that this will end my problem with passwords safe time and accomplished all that I want to achieve. Thank you.

Not able to select certificate while adding work account. Hi Team, Facing issue while adding my work email account/teams , i am able to login and then after i am getting an option to select a certificate but i am not getting any pop up box of selecting certificate. I am trying it in my iphone 13 pro. Please help.

Not compatible with Apple Watch (newer software/hardware). Works fine on iPhone. Isn’t working on Apple Watch (might be recent WatchOS issue). Searched a few times online and everyone says the same thing: if it installs correctly (sometimes takes a few tries), you can’t get past the “set up a personal account on your phone” note where you wait for notifications - they don’t come. After one install/reinstall cycle I did get a with notification, but my only option was “dismiss”. I haven’t been able to get this far again so I gave up.

Waste of time. Forced to use this app by my uni and now cannot access my university portal after my phone logged me out of the app. There is no way to recover your access or passwords on your laptop unless you access app on your phone so now at a complete stalemate being unable to access my phone app. Cannot speak to anyone to resolve this issue.

Good however has a little bug. Interface looks a good, however I’ve noticed that the passcode doesn’t change after its first countdown cycle. You have to leave the app and come back for it to refresh and give the correct number at the same countdown level. I’ve had to use the Authenticator app a few times and apart from this issue, it seems to work as intended.

Bring back the watch app. Silly how a working feature that requires no updates to maintain has been removed. Have to constantly take phone out of pocket and approve sign in instead of approving from watch. Moved to a different Authenticator app, Microsoft honestly have no idea what they’re doing anymore.

Worst Customer Service. Do not use this app. I got a new iPhone and the app did not recognise this new device. I am locked out of all email and Social media accounts with zero methods of contacting the staff. It’s a stupidly common event that gives you no support to recover it. If I get any response from this review, it will be the first communication in 7 days that this company has given to me. So upset and disappointed.

Backup is useful. I had been using Google Authenticator and moved to a new phone only to find my accounts did not move over. I have found that there is a back up and restore function that allowed me to move my accounts over to a new phone

Not synced. Turns out the sync to iCloud feature, when enabled, does not sync. After installing the app after a phone restoration and enabling backups their was no prior backup found. It seems a MS account being present removes the restore button on first time use in this scenario.

MS Authenticator app. I highly recommend this if your anything like me, juggling numerous email, social and storage accounts over various operating systems is a definite must have. It certainly keeps you well organized, that is of course you set it up correctly from the start to make it a benefit rather than a hassle (as I found out the hard way!) But once set up it takes the fuss out of switching operating systems applicable apps and accounts that integrate well with the two step verification security and authentication

Recent update broke everything. I went to use Authenticator today and it now displays the splash screen, authenticates via Face ID and then closes. Push requests are being received but as soon as I try to approve them the same thing happens. There also appears to be no other way to contact you besides leaving a bad review, even the office and Azure support team don’t know how to contact you. Please help, I have MFA set up for about a dozen customers and I can’t support them.

Problem. For no particular reason the app stopped accepting Push notifications. The only fix is to uninstall and reinstall, but even though it reloaded all the accounts from the backup none of the MS365 accounts worked! I had to rescan all of them, which took ages

Poorly designed for iOS and other OS?. Instructions appear in tiny form and links appear off screen. With a time limit, a switch to a browser and a verification delay brings the spinning wheel of death that ultimately led to a lockout due to too many attempts. On a 55GB/20GB network I can’t blame my iPhone 11 or the network.

Almost there!. App works great and interacts really well with the Apple Watch. However with multi factor becoming commonplace, I wish there was some way to sort or organise entries, as it’s not a great experience to have to scroll past some more least used tokens simply because you added them earlier than other recently added entries.

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Causes phone to run very hot.. Whenever I have to use this and then leave it running in the background it causes my phone to excessively heat up and drains the battery. If I remember to close the app and this doesn’t happen.

New version is annoying. The new version requires you to unlock the app after unlocking the phone, which seems pretty redundant and has broken the Apple Watch app, which I rely on because it's so convenient. Or at least was :/

Needs PASSCODE Protection. This app needs PASSCODE protection. How can an authentication app be considered secure if no PASSCODE is required to access it?! When a two-stage login process sends an authentication code to my cellphone via text message, that cellphone requires a passcode to unlock in order to get that authentication code. That is an order of magnitude greater protection than is offered by this app.

Trop compliqué. Vraiment trop compliqué pour rien @))&&(&!!!!**%¥£€!!!

Can’t login. I’ve used this app for work and I got logged out one day, since then I’m unable to log back in because I need the app to log in. It’s a circle, once you get logged out once, unless logged in on another device there’s no way you’ll be able to get back in since you need the app itself to get back in. Wish there was another way of verifying rather than the app alone.

Not Great. Works well enough for generating/storing 2FA codes but there’s a lot of problems. - Backing up is unclear and extremely unreliable. - Apple Watch support doesn’t work, either fix it or kill it. - App is overly confusing to use, especially with multiple Microsoft accounts (Personal and a Work account). I expect way more, the app isn’t terrible but it certainly is the Windows Vista of available Authenticator apps.

Terrible. This is one of the most annoying apps I’ve ever used in my entire life. I am trying to use my account for university and every time it asks me for a code on my laptop nothing shows up on the app and when I try to reset the app and re-log in, it just shows a number for the authentication app when meanwhile I’m on the app trying to log in? It has now locked me out of my school email and I am unable to access any of the important emails which is extremely frustrating. It makes absolutely zero sense and it’s a completely pointless and painful app.

8 digit code only.. My work requires me to sign in with a 6 digit code. I changed phones and am only getting an 8 digit sign in code. I cannot access my workday. This is not just me. Why is it soooo difficult to get answers???? I need 6 digits!!!!

Iphone 13 pro battery drain. Drains battery and overheats phone

Useless. This app is horrible. Microsoft offers no support. I can’t log into my account because I have to verify through the app. It won’t let me verify until I login to my account and the vicious cycle continues…. just useless.

Watch app doesn’t work.. I have the latest update of the watch app running on WatchOS 5.0. I get prompted to authorize, but tapping approve does nothing. I still have to launch Authenticator on my phone and approve from there.

Crazy. While creating a work account from the app, it asks me to go to the Microsoft Authenticator to enter the code!!!!!! What a crazy run in a circle!!!!

Not what i expected from Microsoft. App sometimes loads but has a blank screen. Website passwords sometimes don’t show up. Application has a real problem when an app launches a browser session that requires a password. The app just stays stuck on the unlock page. App also freezes a lot and requires multiple attempts before i can get a 2F code.

Hell on earth. I’ve never hated anything more than this goddman app. ZERO STARS ONLY NIGHTMARES

Fix your garbage!!!. Garbage!

Help me recover my account. The underlying idea behind the app sucks. I had to reset my phone and now I am not able to login to my account. Can somebody help me?

I would give this -infinity stars. I need this stupid app to log into my University account. But when I login IN THE APP SO I CAN GET THE CODE, it tells me to get a code from the app. It makes zero sense and I hope that someone finds a solution to this.

annoying!. Now it’s not enough that I authenticate a request. I have to authenticate my authentication with my Touch ID. And then half the time, it refuses to accept the authentication. There is such a thing as exaggeration, guys.

DO NOT GET THIS APP. I had this app for a while and it was working fine, then I got a new phone, so I deleted an account from the old phone. But for some reason, the app did not notify the account it was connected to. So now I’m PERMANENTLY LOCKED OUT of my account, because the account is asking for a code from the app, but the app no longer has the account on my phone! I can’t put the account back on the app because it says it’s already connected! I completely lost all my content and everything associated with the account because of this. I tried contacting IT support and never heard back. Do not risk losing access to your accounts!!!! Use other authentication methods instead.

Mostly good. Breaks sometimes for no apparent reason and heats up my phone like crazy if I don’t close the app immediately after authenticating.

Horrible app. Will not send me a verification code when i tell it to. Now I can’t log into my school email.

no. absolute garbage. doesnt work properly.

Very easy to tap wrong button in 2fa. The window to enter a number for 2fa has “it’s not me” dangerously close to the top and it’s very easy to accidentally input this which can lead to lockout from vpn etc.

Please stop blinding me.. When are you going to give us a dark mode so I can stop blinding myself at night time while authenticating? I'll happy up my star count then.

Authentication Loop. I’m trying to get into my school email on outlook, but every time I try it wants me to go to the Authenticator to enter a code. While in the Authenticator, it asks me to go to the Authenticator to enter the code. Yet I’m already in the app! I need this fixed ASAP, I have school emails I need to access.

IOS 14 breaks watch app. Fix the watch app

Review on information. Sometimes it drives me crazy when I feel that I am giving the same information over and over again and I know that I have done it before.

Garbage. This app is such a joke… trying to log into my work account in the Authenticator app and it asks me to open the Authenticator app to verify - How does this make sense when I’m already in the app?!

worst app. worst worst and confusing app ever

Watch OS. Watch approval stopped working for me. I only can approve from the phone.

Not working after latest Apple Watch update. Hope there is a new version coming. Authenticator on Apple Watch is no longer working.

Banner notifications not working. The app no longer sends a banner notification when attempting sign in. Have to manually enter the app to approve. Small thing but annoying

Sign in request approval improvement. Sign in request keeps on lagging one minute it works and then after it dosent. Please make it consistent. I find that crazy there’s still this problem even tho I upgraded the app

Huge battery drain bug. Occasionally eats up 70-80% of my phone’s battery, even when locked. I have no idea what it’s doing. Had to uninstall

Apple Watch app. Please create Apple Watch app for this to type in the numbers in the Apple Watch for me rate you guys to 5-star. Otherwise all good .

Annoying. Careful it doesn’t delete your account because you will never be able to access that again. I got a new phone and the backup didn’t work properly so I wasn’t able to access any of my accounts until I was able to get to my old phone which still had the saved info

Apple Watch. Already have accounts on my phone and can’t find them on the Apple Watch and when I try to approve from my Apple Watch it’s says there’s an error. Please fix it.

Seems to work very well. No issues Works well

terrible. just terrible

Completely useless. Trying to connect to my account on my pc. It asks me to confirm the code on the authenticator app. I notice I am not connected on it, so i do, but it asks me to use the authenticator app WHILE I AM ON THE APP. How is that supposed to work?? Every time I try something it gets me stuck in this infinite loop.

I hate this app. Your apps on the phone really sucks. I was trying to open my school account. Then my school will direct me to your apps and then your apps will ask me codes without seeing the code first and the only option I have are. If it’s not me and the yes that doesn’t work because I have to provide codes first.

Awful app. Such a ridiculous app. Find a more user friendly way to interact with users Microsoft. Bunch of losers.

No numbers given. The app was already making me go through sign in loops before the update and now with the 2 digit codes I can’t even sign in because the app doesn’t get a prompt. I’m permanently locked out of my account

HORRIBLE. BIGGEST POS EVER I SERIOUSLY WANTED TO BREAK MY PHONE….I JUST WANT TO OPEN MY EMAIL OMG JESUS

Battery drain. This app is draining the battery air hard it is making my phone so hot in a very little amont of time.

Worst app ever. The app is basically useless, when I try to sent a verification code it just never receives it, and the verification through the app doesn’t work either. Would give it negative stars if was possibly

Use google. The app does not connect with all of Microsoft they do not save your 2fa and you will lose accounts when your phone breaks switch 2 google who actually puts things into cloud

We neeed Dark mode!!!!. Using this @ night is just unbearable, hurts my eye so much and I had to stare @ it to unlock, plz we need dark mode!!!

Upgraded my phone, lost some access. Beware even though this is synced through iCloud when upgrading your phone you may lose some stuff. Fix that.

Worked great until last updates. Push notifications no longer work on my iPhone or my Apple Watch since the Last sets of updates. The Apple Watch notifications hasn’t worked in months. The notifications are set to on for this app. Come on Microsoft.

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The worst yet!. This app is not useable because for some reason Microsoft cannot figure out how to allow a user to have an email address that can be securely used if they have an organizational email, such as a university, but are an individual account. They first forced me to use two-factor authentication which seemed like a great idea, but if you use it, you cannot reset the password for your Xbox without canceling your gaming system and reinstalling it! It takes you in circles changing your passwords! It would be great if they could make their system work, but now it is only an illusion! There is not any person available to tell the problems.

Upset Apple Watch support is going away. Being able to use an Apple Watch with Authenticator has been the only tolerable thing about this app, and I’m very annoyed that the watch won’t be compatible any longer. The iPhone app is slow, clunky, and the notifications are often delayed or never come through at all. The watch made all of those issues moot because it always worked, plus I didn’t have to find my phone, unlock my phone, open the app, and hope everything worked. Very very disappointing development. Will definitely negatively impact my work experience. Support for the watch should be continued!

Restore doesn’t work when backed up to mac. I loved this app until i got a new phone and restored my old phone backup from my mac to my new phone. The 2fa accounts are not backed up. There was also some failure with iCloud backup for this app (probably because you have to enable it in so many places). This means i have to send my id to all the companies i used 2fa with to get access to my accounts again. So, before you lose or replace your iPhone, turn off 2fa on all your accounts or you will be screwed, like me. Get a real authenticator with a company that offers real support or a backup that actually works.

Great but missing 1 thing. I like the feature set of the Microsoft MFA Application. However, when receiving the notification to approve, I would like to know the Source IP for the request, a rough geographical estimation for the source of the request, as well as the client type (iPhone, Chrome, etc) similar to Apple’s approach of 2FA. As a sysadmin, this would make me more comfortable in approving requests, as I can tell if it’s a legitimate request or not.

Latest version broke the GUI. Come on, Microsoft, have you even used this app on an iPhone or iPad? Your prompt covers the number(s)that we are trying to remember and there is no way to move that. Then you have to cancel the prompt and go through that several times. How are we supposed to remember that number? By some supernatural sense? How hard can it be to design a single prompt so that we can see those numbers? I can’t believe how incompetent one has to be to release such dysfunctional version. Last one used to be OK on an iPhone (not iPad). Please, please, take a look at this and correct this awful interface.

Restore never works. I’ve had to uninstall this app to re-setup my phone. When logging back in to recover my accounts the app would never actually let me login, instead it prompted me to change my password (in which I then did) and then created a new backup right then and there… even with my iCloud sync on and making sure my recovery account was correct from the last time I had an issue where I had to restore my accounts I’d thought it would save this time around and well it just did not. Now I have to email support to various websites and companies as I’m not able to get into my accounts…

Troubleshoot. I was also stuck in this loop where I couldn’t sign in to the authenticator app without the authenticator app(? Tedious to deal with but I finally managed to troubleshoot through it. I give this app a 2 star because although I was able to fix my issue, this shouldn’t be an issue to begin with. This is a crucial tool for a lot of people and this needs to be fixed to provide a smooth experience for us, specially when we need it for work/assignments. What is Microsoft doing about this? I see all these negative reviews where people need to sign in and yet NOTHING from the creators.

Convenience without compromising security. Microsoft Authenticator is the best MFA app. Since I use my Microsoft account all the time, having a second factor in authenticating gives me assurance & security. And the way it’s implemented is perfect—it sends me a notification, I select a number that matches with the browser, and scan my fingerprint (Touch ID). Amazing! And I can also add 2FA codes of other apps/sites such as Google & Facebook. The app also has iCloud backup & app lock with a passcode & biometrics.

Great App for authentication. I have been using the Microsoft Authentication app for a few years now without any issues. The only problem I have run j to was upgrading my phone and transferring data. The app migrated without any issues, but my accounts I had did not make the move. Had to re-add each one. I can sort of see why we would need to do this, but my Duo Auth app moved my accounts without any issues.

No App Support. Been trying to figure out for days why the Authenticator app isn’t notifying me or giving me a passcode to sign me into my account for work. Today after several attempts to troubleshoot and try to find support but failed, I decided to uninstall and reinstall but after several turn off/turn on, try connected to Wi-Fi and not connected, the app simply will not download. There is no app support through Microsoft, Apple won’t let me report the problem as this isn’t a paid app so there is literally no way for me to get help and my job requires this dumb thing or I can’t get access to my work account! So writing here as maybe someone will look into the problem

Good app but only semi useful. I am able to approve sign-ins but I only get notifications on my phone and not my watch. I have uninstalled and reinstalled the app several times and still never get the watch notifications. I make sure my phone is locked and in standby mode. Still no watch notifications. I also have OKTA on both my phone and watch and don’t have the issue of getting notifications on both the phone and watch.

Significantly Worse For Dropping Apple Watch Support. I still only log in with Authenticator as it’s inherently more secure than a password, but dropping Apple Watch support makes the experience so much worse. The convenience the already confirmed biometric unlock and not having to pull out my phone every time I want to log in is amazing. OneLogin at work does this and it’s the nicest thing ever. The best way to make things secure is to make it easy to secure them, and making the app more of a hassle to use is a step away from proper security.

Tuff game out here. Just saying this app is great but when you delete it accidentally.! Yup me takes forever to recover the accounts added from before. Wish there was a support system for that cause I even called and waited the time still. Need to get School & Work stuff and the time off line due to this issue pandemic blah rant it’s a great app don’t get me wrong. I’ve been here from 3.1 win days n 3-1/2 diskettes like what 12 or more.?

Takes too much time. I have used Duo before which I found to be very smooth. You can sign in using long tap without even opening the app, saving lots of time. With Authenticator you have to open the app and then it takes multiple Face ID scans, sometimes up to 3 times, which doesn’t make sense to me. I reflexively close my phone screen after first Face ID is “checked”, and have to log in again for another Face ID. I think this could be made a lot smoother by Microsoft. It might be more secure than Duo (not sure about that though) but definitely more cumbersome.

App doesn’t even know I’m using it. Every time I need to use this truly terrible app, I cringe. It never goes well, not once. But alas, I need to every two months when my company requires I change my password. When the dreaded times come to use this, I constantly have to log in over and over. I need to fully close and then re-launch the app to receive the approval message. This is all to log into Outlook, but despite Outlook prompting me to open the app, it never registers that I’ve successfully authenticated. So, I’m never able to actually do anything. Not sure if Outlook is terrible or this, but either way, I don’t understand why anyone chooses to use Microsoft apps.

App is great but Apple Watch not working. Every time I try using it. It tells me “Get started by adding a personal Microsoft account on the phone app”. A what the hell does that even mean? I have a Microsoft account (MSN on iPhone accounts) have the authenticator app and it generates codes fine. Also added my MSN account on my Apple Watch. Deleted the app on the watch. Restarted phone. Installed again and still the same message. What the hell is the “phone app”? If that means the Watch App on the iPhone then yes I added my MSN there...

Good app, but can be better. Developers, please add a function to approve 2FA request from within a push notification, like in Okta or DuoMobile. Now where I receive a push and do a long tap on it, I can see the options Approve and Cancel. But when I click Approve, it opens the app and shows the dialog there. I don’t want to be redirected to the app, I want to approve the request from the notification on the Lock Screen.

Terrible functionality. I have to type in my iPhone passcode then click “Approve” then type my passcode again, then click “unlock” (bc somehow the Authenticator is still not unlocked), then type my passcode again. Even when I complete all these steps as fast as humanly possible before the web portal I’m trying to log into times out, sometimes it is still too late and I have to start all over. Please fix this so I only have to type my passcode once at maximum. This is ridiculous. I have Duo Mobile for a different login and it is a breeze.

Great, But it has a security flaw. I have activated the notification of the app so I can see sign-in requests, I have also activated the app lock mechanism so no one could see my codes. But when I get a notification and I tap on it, the app opens locked but it shows me a request that says "approve sign-in?". Anyone with access to my phone can approve it. Sorry to post here but I couldn't find contact info of developers of this app on Microsoft website , I can provide Screenshot if needed.

Can’t access emails anymore. Beware of this product! I downloaded it and it somehow glitched where it connected to my email then disconnected. Now when I try to sign into my Authenticator app, it tells me to verify myself via the Authenticator app, which is exactly what I’m trying to sign into in the first place - so I’m stuck in an infinite loop! And I can’t access my email, because I need to sign into my Authenticator app to verify. Have tried contacting MS support in soooo many forums but they just keep sending me elsewhere without helping. Now I literally haven’t been able to access my emails for WEEKS.

It lost all my information, now I’m locked out of some of my accounts!. Awful app, never sync's my info, it just buffers (this has been going on for weeks). It lost all of my codes which I need to use for some accounts that I am now locked out of. I never receive notifications for codes when I should. I can’t even get codes for other accounts I wanted to get codes for! I only got (somehow) two codes for two of my accounts out of a list I want protected. Overall, this app literally does nothing for me, it’s useless and biggest waste of time. 10/10 don’t recommend unless you want your information lost and being locked out of your accounts. Microsoft, why can’t this be better?

Does not work with watch; incompetent support. While the app works as expected on the phone, it completely fails to work with Apple Watch, although it’s programmed to do it. I installed it on the watch, and it shows the prompt to approve on it, but approving apparently does not make its way back to Microsoft; worse yet, when the watch is showing the prompt, the phone already does not, so in the end nothing works. Even worse, I opened support incident with Microsoft and the rep is completely clueless about Apple Watch and how the Watch works with the phone, and is doing his best to get rid of the problem by telling me to contact Apple Support, among other things.

I use it because I have to…. However the statement at initial launch should tell everyone what they need to know. No analytics data should be required to keep your device secure. If you want to keep devices secure do not allow obsolete versions to run, this can be done on device without transmitting telemetry of any sort to Microsoft. Individuals should always have the right to decline shipping data (any data including anonymized data) to corporate entities. Demand better of the companies that make money off you. These products are not made altruistically despite being “free”.

Unique feature to backup / restore for iPhone. The best app just because it has very helpful feature to backup ALL accounts in iCloud (iPhone only) and restore them all on new iPhone (or after reset). Very useful feature, not supported by any other Authenticator app, ie all other ones require both new AND old phone, but with MS Authenticator you can just restore everything to the new phone from backup !!! High five to MS !!!

Not syncing with watch app. I’ve installed and reinstalled the watch app a number of times and it still doesn’t sync with the phone app. In fact it it doesn’t see to recognize the phone app at all. What little help I’ve found on the web did not answer my question. It asked me to set up my two MS accounts and that’s as far as it got. I have about 20 non MS accounts that work fine in the phone app but don’t show up in the watch app.

Why no dark mode?. New icon looks bad on an iPad Pro 12.9” (black background and the image is too large). Also, why no dark mode? Blinds me every time it comes up - very inconsiderate not to match the theme. It’s been two years since Apple added dark mode. Get with the program. Else, works fine as an Authenticator app. Note: does not migrate well when moving to a new device. I have to uninstall and reinstall.

Five star review loses points for lack of back up instructions. App works great. I had to wipe my iPhone and reinstall all of the apps. All of my app data was lost and I was unable to get back into some of my accounts that failed to reload when the app reinstalled itself. This fantastic app Wood be five stars if instructions clearly indicated the necessity for backing up account data. This is especially important when wiping the same phone or upgrading to a new mobile device.

New problems?. After the recent update, I’m finding that any attempts to add mfa for an email that’s already inside of the Authenticator for a different site, it wants to wipe the one already saved, instead of adding it as an additional mfa account like it should be. As an MSP that is onboarding new clients with multiple sites using the same account, this is a major problem. As it stands, we have to use a different Authenticator at this point just to access all of the accounts we manage. Great for personal use, but for professional use, I’m having a hard time recommending this as it stands.

Terrible, lost all my codes even that icloud was on. Thanks to this terrible app that promises to backip everything in icloud backup, i sent my phone to service and I have backup everything in itunes and icloud, i check and make sure that microsoft was on in cloud, after I tried to restore no icloud backup, all other apps working fine, even google authenticator saved codes but I used to switch to microsoft since they promised they will backup codes if phone lost or something happens with that, thanks to them I now lost access on many sites. Be careful do not use this app 😡😡😡😡😡😡

Warning! This can be used steal acct info. Hello, This is a PSA for parents. This app can be used to authorise account info to be shared. A person tricked my son into download this app and sharing my account info. In minutes purchases were made on my Xbox account off my CC. Took awhile to to recover my Xbox account and they deleted my Microsoft account email. So watch out! Don’t know much about the app except this was able to easily send my info to someone else password and all! I’m sure if used correctly it’s just fine. Not downing the app just a PSA.

AUTHENTICATION SLAYER. This product is the best authenticator in the business because it keeps all of your authentication methods, codes, and passwords safe and sound. With that being said, please make sure you always have access to the app and have other ways to get in just in case you get locked out of your phone or your phone gets stolen. As long as you have that set in stone; You should be safe and all of your authenticator purposes will be solved.

Ridiculous Design Changes. Why does Microsoft keep making changes nobody asks for. Seems their designers have nothing better to do than lessen the quality/design of their products. I can turn off the contact pictures anymore. It used to be an option but it is not anymore. It seems like Microsoft truly can’t innovate. They are always buying innovation or copying it. If the hide contact photo feature doesn’t come back then I’ll switch. I can just use Apple’s native app or one of dozens of other apps.

Does not work well on my Apple Watch. Came here just to say that 95% of the time this does not work from my Apple Watch. I always receive the push notification, but nearly every time I receive a message stating that it failed to communicate with my phone. This did work fine at one point but it has not worked correctly in quite some time. Other than the negative above, it works fine from the app on my phone.

Oh boy, how many times…. It works, but don’t u be a second late to approve sign in. If u do not get to it immediately, it keeps asking to approve, so I approve sign in, but it doesnt work. I literally have to deny 4 requests to sign in to a vpn my work uses unless I get it immediately. Also, I stopped receiving notifications, so when I have to authenticate 3 times in the morning, I now have to open the app first and wait. That started happening two days ago. Notifications are turned on, and yes, my phone is on too. ;)

Use Google authenticator instead. I had to downgrade my phone from iOS 15 to 14 which involved me doing a reset Upon reinstalling this app the only accounts which were recovered were my Microsoft account. So now I have to remove 2FA from all the other accounts and set it up again, for some accounts (eg GeForce now) there is no option to login without the 2FA app so I’m locked out of some accounts as well now. Google authenticator had all the accounts saved and was ready to go. Just don’t use this app because if you ever need to reinstall this app it won’t have any other logins except the Microsoft account.

Absolute worst authenticator app. This app is less functional than any other authenticator app I have ever used. This app is bugged and doesn’t work at all 95% of the time. You will open the app and it will say it is locked. You are then asked for either touch ID or passcode to unlock the app. After you attempt to unlock by providing touch ID or passcode, the app just closes. It doesn’t allow you to approve any login requests or access your codes. On top of that, this app has never worked with notifications. Any time you try to send a login request to this app it’s supposed to pop up a notification that allows you to quickly open the app and approve the login request. This has never worked.

Decent app, with one major drawback. I use this application regularly, and it’s quite stable. But, the watch notification functionality is very frustrating to use. It works maybe 40-50% of the time, which is a terrible hit rate for a business related application. It usually says “failed to communicate with phone” which is likely due to some power saving feature in iOS killing the Authenticator app process. But in the end, it results in a frustrating user experience. The feature should either be fixed, or removed.

Very good app. Very good app and work as desired. But please fix the bug related to notifications. Once you rest setting on iPhone, your iOS app stop giving notifications. Only option to get it again is to remove and install again. That is a big headache and I am facing this third time this year as rest my device after sometime. Please fix this annoying issue. Rest is good.

Was working smoothly until…. I’ve been using the app fine for a while, but this problem has been getting so awful and makes outlook UNUSABLE. I need my Authenticator app to sign into outlook on my mobile app/web browser, but I get directed to sign into my email IN the AUTHENTICATOR app. Then the Authenticator app asks me to approve the sign-in on the AUTHENTICATOR APP. I need the app to sign into the app!!! I’ve been circling through this like crazy all evening, and this isn’t the first time this has happened. Please just let me use my mobile phone number for 2-factor authentication instead of using a perpetually buggy app.

Keeping windows and iOS in sync. I love this app because it allows me to keep my passwords from edge browser in sync with my iPhone passwords. Before I knew this app existed, I had to two separate versions of passwords on icloud and windows. And if you change your password on one of them, it doesn’t update the other. This app has gotten rid of that issue for me! 5/5

Great app, but missing a key feature.. I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.

Bad Password Storage. Storing passwords using this app is a pain, if you are trying to enter a new password or edit an old password, the keyboard completely covers the place you are writing so you can’t see anything and it is such a small space it’s almost impossible to try to paste a password you have copied into that area. This could be easily fixed if the circle with the website logo didn’t take up half the screen.

Dow the job it needs to do but…. This authenticator app is a must for any of us working in the Microsoft azure space or with a company that has full Microsoft. It is an essential tool and helps keep account secure as expected. But I believe I found a bug when this app is open and on screen appears to really heat up my iPhone 12 pro. I have about 16 one time passwords in this app, so I don’t know if it’s related to that, but maybe Microsoft you could look into that

Microsoft Authenticator App stopped opening on my IPhone. The Authenticator app has been working flawlessly on my phone since I downloaded it over a year ago, I was on a trip for couple of days and wanted to login to my email account from another IP. I tried to open the app from to authorize my login, but the app close by itself immediately. I’ve restarted my phone several times and tried every other me methods I’ve seen online but none of them has worked so far. I’ll lose access to my account if I delete the app.

Worthless, absolutely worthless.. This app is pretty much useless. Why? Because if you get a new phone and transfer your data from the old to new phone you are essentially locked out of your accounts. According to the app on the new phone, I have never had an account with them and my data is gone. I am now locked out of my university accounts which I use to gain access to databases necessary for researching and completing my dissertation. I cannot apps because my school uses this. So, YOU NEED TO FIX THIS ASAP!!!!!!!!!!!! You have people‘s academic and professional lives in your hands.

Makes logging in and phone migration a piece of cake. This app is great. Not only can I get 2FA codes, but the push to login to Outlook is awesome. I no longer use a password. Logging in should always be like this. Today, I discovered a new feature, all my codes got automatically migrated when I logged into my outlook account in my new phone. That process used to take five hours setting up a dozen new 2FA codes on all my accounts. Thank you Microsoft for solving this use case. Excellent app!

Works ok until you need to recover from a backup. Microsoft’s authenticator apps claims to be able to back up your accounts/data to icloud, and that would be a nice feature to have. I made sure my icloud backup was enabled in the authenticator app and then reset my iPhone and restored from a backup. When it came time to open the authenticator app, it had no accounts in there, so I clicked the Restore accounts from backup option, and it claims I have no icloud backup :). So then I get to have the lovely experience of trying to get into all my accounts that have 2 factor authentication enabled without the authenticator app. Super fun, thanks Microsoft! Great app here, if you care about not getting locked out of your accounts, don't use this app! ICLOUD BACKUP DOES NOT WORK.

Watch app makes this!. This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast. There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.

Apple Watch functionality is broken. The phone app is reliable and I seem to always get the push notifications when expected. However, a recent update has broken the authentication on Apple Watch. The error is a “failure to communicate” after trying to approve on the watch. This is a “must have”feature, and it’s a disappointing regression. Update: Apple Watch functionality works the first time after a phone restart, and then not again until the next restart. Very frustrating. Update Feb 25 - can still only approve on the Watch about once per day. After that it’s the same “failure to communicate” error. Very annoying.

The Best App For Security. I like this app better than Google and others. Microsoft make it much better, and you’ll never lose them they always keep it in the cloud so you have all the recovery. As long as use the same email and the same password to get all this recovery from any device. Thank you Microsoft teams, continue with the best upgrade.