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EdLewis2 - Great on iPhone Watch app is a bust
Authenticator works very well on iPhone. It has been solid and reliable where i use it on a number of accounts. 5 stars. I was excited to hear a Apple Watch version came out. That is a complete bust, not working at all. Zero stars. The Watch app does nothing but declare that an account can be set up. Fiddling with it for a half hour gave the proclamation ‘setup successful’. Still not producing codes like it should I discovered to my dismay that the iPhone version crashed and had to be removed and reinstalled. Suggestion: take the Watch app off the store until it is properly documented and can be made to work. 5 stars for iPhone app, 0 for watch gives an average of 2.5 or 3.
Forever Denied - Permalocked Account?
I’ve been using this successfully for several months after my company required it. A few weeks ago, on a Saturday, I received an authentification alert on my phone. I wasn’t working and wasn’t trying to log in so I thought, “oh no! Is someone trying to hack my account!? I’m glad I have this handy app that will let me deny the request and block them! Ha take that hacker!”
The next time I tried to check email in Outlook, Authenticator immediately said that I denied the request, even though it never gave me the option. I’ve tried uninstalling and reinstalling this app and Outlook, called my company help desk, tried the Microsoft Support option, so far, no one has been able to fix it. So, from my experience, if you block unauthorized access to your account, which is the sole purpose of this app, your account will be permalocked and will be very difficult or (so far for me) impossible to unlock.
I can still access my work account through my laptop, I’m just locked out of the Authenticator app and thus Outlook, on my phone.
MyExDumpedMeForATrashCan - This app is great
So a few months ago I got my Xbox account hacked and I was really sad about it because I had lost a lot. Including my games ect. But then I found out the hacker stole my email and put it in this app because at the time I didn’t have this app. So that was a good lesson for me to use this app always and it’s absolutely fantastic because I have a lot of emails like work, school, and gaming of course but I feel like all my emails are super secure also I like the fact that when trying to log into another site with your email you have to get permission from the Authenticator app before you can do anything so if someone gets ahold of your email then they can’t log in at all.
Whoopmeister - 6.4.1+ Interface Bloat
This app was great until 6.4.1 at which time they decided to hide the main feature (the login keys) behind each respective account. So now instead of quickly opening the app ti grab your key you need to drill into each account. For those people that access multiple keys each time this becomes needlessly cumbersome. This feels like change for the sake of change without any forethought into how this will impact user workflow. In other words, it feels like a team of developers trying to justify their existence by running out of things to do. Come on Microsoft, seriously? When something just works why can’t you just leave well enough alone? I get that you wanted to add all the other functionality and it is useful in certain scenarios, but at least give users the option of what screen the app opens up to so we can have the old view where we see all account keys in one view.
Dookie 2x - Great But
Love it for how it works as a remote Authenticator for OneDrive & Outlook, and especially for work to authenticate with TouchID when logging in to work resources.
BUT - really frustrated by how you lose 2 factor or step linkage to services when you have to restore your iPhone (either from having to erase or moving to a new iPhone) and now I’ve lost login access to some services I used it with for 2 factor. One in particular doesn’t even offer email temporary recovery so I have to completely wipe my settings and information to re-establish access.
JHesidenz - NEED DEVELOPER RESPONSE - Locked of all accounts
After upgrading to a new iPhone today, I restored everything from a backup earlier in the day. After installing everything I begin to login to several different accounts like discord, Twitter etc. I didn’t get very far until I got the request to confirm my identity via my Authenticator app. I opened my app to find NOTHING. All of my accounts were gone. I click “begin backup” and get the message that I don’t have a backup on my iCloud account, the same one I had been using for years. I’m completely at a loss. I’ve been frantically trying to contact support from Azure to Microsoft and haven’t found anyone who can or would be willing to help me. I have no idea what to do - this is an atrocious, horrific flaw with this app and I would never have downloaded it if I knew this could possibly happen. I desperately need someone to reach out to me to help correct this issue.
Mjababababab - Good app. Using it for years
My company requires us to use 2FA. I liked this one because the Tap to authenticate is very easy to use (It’s integrated with O365 too). No codes to type in. The Watch app makes life really easy - it pops up and I Tap my wrist and I’m in.
4 stars because 2FA can be a pita. ESP on password change day. Every MS product makes me authenticate individually. Office, OneDrive, Teams, Windows. Ugh. At least it just a tap.
I use it for home too. Except on my personal laptop. Why? Because 2FA is a pita at night. Having to go downstairs to find my phone just to login. I just want to look something up real quick but the 30day trust has expired and needs to be renewed. I grow tired of it in my house. Usually my iPad is nearer :-)
BowFamily - iPhone app works; watch, not anymore
This app used to be great. Somebody recently got the idea to add some additional “security theatre” to it, and now it’s a mess. Used to be you’d get a notice on your phone and after FaceID, you could just approve from the Home Screen. Now, you have to swipe and click your way through into the app to approve. Same used to be true on the watch. Used to be able to approve with the tap of my watch; no more. Now it displays no account information from the phone, and basically just announces the approval, which you have to approve in the phone app. As an added bonus, if you dismiss the approval on your watch, the announcement on your phone goes away too. So, the app functions, but usability is gone.
exochoego🐹❄️❤️ - Locked App
The app has been great and convenient; as long as there’s access to the internet, it works. But today when I try to use it, it is locked. It requires Touch ID to unlock the app (or enter the passcode but there isn’t an option popped up for that), while my Touch ID is currently broken. So I can’t verify my email from now on until the problem is fixed. I deleted the app and reinstalled it, which allowed me to enter it without requiring Touch ID. I went settings and wanted to turn off the requiring-Touch-ID feature, yet it wouldn’t let me do it because turning it off also requires Touch ID.
I try to seek support but it seems difficult to find where I can report my problem, so I write it in the review. Please fix the bug to enable people to enter passcode. Only allowing Touch ID is highly inconvenient.
ItsTheArsonist - Watch app is not up to park with Phone app
I don't believe I've ever been able to get the Authenticator app to work properly with push notifications on the Apple Watch. I get the notification on the Watch just fine. I approve it, select the correct number shown on the screen, then it thinks for a second and says "Something went wrong." I pull out my phone and perform the same steps and it works great, Face ID and all that goodness on the phone. This issue has persisted two different phones, multiple app updates, and different IOS builds. Not sure if MS will ever fix it but I'll hold out hope for them to fix the otherwise great service.
jasperum - Convenience without compromising security
Microsoft Authenticator is the best MFA app. Since I use my Microsoft account all the time, having a second factor in authenticating gives me assurance & security. And the way it’s implemented is perfect—it sends me a notification, I select a number that matches with the browser, and scan my fingerprint (Touch ID). Amazing! And I can also add 2FA codes of other apps/sites such as Google & Facebook. The app also has iCloud backup & app lock with a passcode & biometrics.
SherRoberts - Wanted it to work but...
I set it up on my iPhone, and wanted to be able to also use on my iPad. I could find no instructions on how to pull my info that I entered on the iPhone into the app on the iPad. There is no recovery option on my iPad app, only the iPhone app. There should be a way and I am sure there is, it is just not answered in any FAQ I saw.
Most apps when you set them up on multiple devices you use and sign in, all your stored info is there. Not here and once something gets this complicated I lose interest. So I will try other apps to see if any work across all my devices. I should not have to have separate accounts or re set up all my accounts each time I go to another device.
MoZe89 - Great app, but missing a key feature.
I absolutely love the app but as someone who has NUMEROUS accounts(I’m talking 20+) accounts with two factor authentication, having an outline of a human next to every single one of my accounts except Google and Facebook and Twitter is unacceptable. I have three Outlook accounts and not even those accounts have the Microsoft logo next to them and it is a Microsoft service! I really love this app and really hope to use it again when Microsoft catches up to Authy who has a logo for every single one of my accounts. It makes sorting and finding accounts a million times easier. Adding logos of companies would make this a 5/5 for me. Until then, I’m switching over to Authy.
soxcanes - Works ok until you need to recover from a backup
Microsoft’s authenticator apps claims to be able to back up your accounts/data to icloud, and that would be a nice feature to have. I made sure my icloud backup was enabled in the authenticator app and then reset my iPhone and restored from a backup. When it came time to open the authenticator app, it had no accounts in there, so I clicked the Restore accounts from backup option, and it claims I have no icloud backup :). So then I get to have the lovely experience of trying to get into all my accounts that have 2 factor authentication enabled without the authenticator app. Super fun, thanks Microsoft! Great app here, if you care about not getting locked out of your accounts, don't use this app! ICLOUD BACKUP DOES NOT WORK.
Jacob~- - Could we get codes on the watch?
Microsoft Authenticator is an amazing app, works perfectly for me and I love how I can use passwordless sign-in for my Microsoft account. Super convenient with an Apple Watch. One thing I wish was added though is the ability to generate 2FA codes with the Apple Watch app. I know some other 2FA apps can do this so I’d love it if it would be added to MS Auth. That would make this app a 5/5.
Also, to the person who is upset that codes are now hidden by default: you can change that. Tap the three lines in the top left and then just tap “Show codes”. Voila. Codes are back.
🐸 (Frog) - Wonderful app, but two things could be improved
Let me start by saying this app works perfectly, the interface is nice, and it is responsive to sign-in requests. I really like the ability to lock the app with Touch ID, but I would like it even better if the iPhone passcode couldn’t be used to unlock after a failed Touch ID attempt. Also, I would really like the ability to disable password sign-in to my Microsoft account on new devices after setting up Authenticator. Other than that, this app is great!
alexcme - Unique feature to backup / restore for iPhone
The best app just because it has very helpful feature to backup ALL accounts in iCloud (iPhone only) and restore them all on new iPhone (or after reset). Very useful feature, not supported by any other Authenticator app, ie all other ones require both new AND old phone, but with MS Authenticator you can just restore everything to the new phone from backup !!! High five to MS !!!
goyankees26 - App doesn’t even know I’m using it
Every time I need to use this truly terrible app, I cringe. It never goes well, not once. But alas, I need to every two months when my company requires I change my password. When the dreaded times come to use this, I constantly have to log in over and over. I need to fully close and then re-launch the app to receive the approval message. This is all to log into Outlook, but despite Outlook prompting me to open the app, it never registers that I’ve successfully authenticated. So, I’m never able to actually do anything. Not sure if Outlook is terrible or this, but either way, I don’t understand why anyone chooses to use Microsoft apps.
1PT8T - App is great but Apple Watch not working
Every time I try using it. It tells me “Get started by adding a personal Microsoft account on the phone app”. A what the hell does that even mean? I have a Microsoft account (MSN on iPhone accounts) have the authenticator app and it generates codes fine. Also added my MSN account on my Apple Watch. Deleted the app on the watch. Restarted phone. Installed again and still the same message.
What the hell is the “phone app”? If that means the Watch App on the iPhone then yes I added my MSN there...
Tired IT guy - New problems?
After the recent update, I’m finding that any attempts to add mfa for an email that’s already inside of the Authenticator for a different site, it wants to wipe the one already saved, instead of adding it as an additional mfa account like it should be. As an MSP that is onboarding new clients with multiple sites using the same account, this is a major problem. As it stands, we have to use a different Authenticator at this point just to access all of the accounts we manage.
Great for personal use, but for professional use, I’m having a hard time recommending this as it stands.
BlazinBear - The Gold Standard
If every authentication app worked like this, they might be used more. This app is by far more useful than the Google competitor. Having to use both, since some accounts only work on one or the other, I much prefer to use Microsoft. The simple act of hitting approve or selecting a number makes signing in a breeze. This is what the future of logging in should be like.
Dec 1969 - Great, But it has a security flaw
I have activated the notification of the app so I can see sign-in requests, I have also activated the app lock mechanism so no one could see my codes.
But when I get a notification and I tap on it, the app opens locked but it shows me a request that says "approve sign-in?". Anyone with access to my phone can approve it.
Sorry to post here but I couldn't find contact info of developers of this app on Microsoft website , I can provide Screenshot if needed.
MichaelMJ - Watch app makes this!
This app makes using Microsoft SSO extremely fluid. Having approve/dent on the watch is very smooth and fast.
There are a few rough edges though. The new update to having “App Lock” on by default breaks the usefulness of the watch app. Since it’s already linked to my wrist, it shouldn’t be impacted by the App Lock toggle. Second issue is that I’ve yet to have the iCloud backup recover successfully. When getting a new phone I inevitably have to do recovery methods and reset it in horribly confusing backend of Microsoft’s identity management.
torren is a turtle - Warning! This can be used steal acct info
This is a PSA for parents. This app can be used to authorise account info to be shared. A person tricked my son into download this app and sharing my account info. In minutes purchases were made on my Xbox account off my CC. Took awhile to to recover my Xbox account and they deleted my Microsoft account email. So watch out!
Don’t know much about the app except this was able to easily send my info to someone else password and all! I’m sure if used correctly it’s just fine. Not downing the app just a PSA.
Jimadah - Nice, but after the latest update...
After the last update of March 2020, the audible notification no longer works. I checked every setting in the Settings and even deleted and reinstalled twice. Also, after approving, I’ve found that the notification is still there at the bottom of the screen when I open the iPhone main screen after the screen is off.
RaceH2O - Great tool, getting better
Use it daily to secure my access to online services.
Would really rate it 4.5 stars. One thing I now need is the ability to search. Categorizing would be nice too, but need search first as my list of services has grown significantly.
Maybe let us change the icon used (especially since some services have none) so it is more recognizable.
JoeyChmielarz - Microsoft Authenticator is superior to Google Authenticator
After switching iOS devices for all my Google Authenticator accounts I had to set them up manually, each individual one. The Microsoft authenticator allows you to back up the keys and reload them on the device through the cloud. Don’t waste your time with Google Authenticator.
dgrfucjfhjvfhn - Be VERY CAREFUL
Microsoft will NOT remove this off your account under any circumstances if you change your phone or your phone number before removing this you will be permanently locked out of your account. Microsoft will not help you recover your account there best suggestion is to go and try to get your old phone or your old phone number back. Had a horrible experience with the customer support. Microsoft needs to change they are so rude to there customers.I was told it was my fault because I turned it on. Even if you have all information for your account they do not care and will not help you.
Me2x2 - Worked well until iOS 14 update
The app still works well, however the watch approval for office 365 account approval has stopped working both for my business and for my personal 365 accounts. Both accounts show up on the phone and watch, and I get an alert on my watch to approve the login, however I get a message on my watch that “something has gone wrong”. I have removed both the App from my watch and my iPhone. Otherwise worked great to approve login!
Squirlnutz - You may get locked out of your accounts
I used this to sign in conveniently while setting up 3 new devices a few months ago. I have a new windows10 machine and instead of signing in as normal I am being forced to use this Authenticator app that does not keep records. I opened the app and I am having to setup as if it is brand new however, because it did not keep my information I can’t sign in to the new machine, Microsoft account or any thing else because I am being forced to use an app that i can’t use....
I use several different machines mainly Linux but enjoy the convenience of Microsoft.
PAVTNH - iCloud Backup is Clutch
MS Authenticator is my go to because of the backup. The interface has seen lots of improvements and corrections when an change makes it worse. The watch app is fairly useless though. I would give 5 stars if the watch allowed me to approve or deny or see the codes.
A bonus would be to allow some (if app lock is enabled) or all (if not enabled) codes could be visible through an widget.
cpragman - Backup/restore still don’t work
It is easy to get locked out of your MFA accounts. If you replace your phone, or have to wipe and restore your phone from backup, you have to use Authenticator’s own backup/restore system to get all your MFA credentials back. The problem is that their backup/restore system DOESN’T WORK. It says your stuff is backed up. When you actually try to do a restore is when you find out that it hasn’t been backing up properly the whole time.
Josh McClintock - Not very friendly with iOS 14 and other apps it’s linked to
Had to do my monthly password update/login protocol. Outlook states to enter password, click that and Authenticator opens up. Clicking continue does nothing except takes you to a blank screen with get codes on the top right. The only thin to do is to click that. It ask for your fingerprint and crashes right after. Reporting the issues says to contact my works IT because this couldn’t be their fault at all. Checked to see when their last update was and it was four weeks ago
HDCautism - Watch notifications need non default settings
As of the most recent update, I had to unmask the box for app lock. Go to the top left corner, then settings (the gear), and waaaay down at the bottom, disable App Lock. Voila, war notifications fixed.
If you do not turn this option OFF, the watch can’t reply to the notification it just received from the phone. 🙄
Ear Booker - Notification Sounds Not Working
Simple app but handles my company’s MFA requirement for e-mail well. The only complaint I have is recently, the notification sounds haven’t been working, even though they are turned on and all other apps make the sound.
sgibson5150 - Cautionary tale
If you restore your phone from local backup and you’ve got other Microsoft apps on your phone for work, be very careful. Your work account will show up at first launch. The restore option didn’t prompt me to choose an account to restore from, so I backed out and added the account associated with my iCloud data. That was exactly the wrong thing to do and I lost everything. I imagine the right way would be to remove your work account, then force quit and restart. Then you could enter the right account at next launch for restore.
Axomus - Simple, gets the job done
I decided to use this Authenticator apps over others due to its iCloud backup. If I were to lose my device or something, I wouldn’t have to deal with the headache of regaining access to all my accounts.
The only things I’d like to see added are dark mode and the ability to add a custom icon to an account (some don’t display it automatically).
perkedel - Potentially disastrous
App works great, but one major problem is that it doesn’t allow its data to be backed up to iCloud/encrypted iTunes back up. So if you do a restore, you lose all your 2FA keys even though all your other apps and its settings are restored, except this one. It’s a problem where you can get locked out of all your accounts. Google Authenticator does not have this problem, have switched to it today because of that massive problem I encountered with missing keys after a restore from backup. I hope the devs are listening!
DaveGuy93 - Horrible App
I hope you understand how miserable this app is. It made me re log in a number of times because the link to connect the PC to phone times out. Horrible interface. They make you enable push notifications and took me 45 minutes to setup my app through my work PC. I will be pushing my employer to drop your authentication services. Horrible product. Horrible invasion of privacy. I wish I could give a worse review to get your attention but 1 star is all I can give. Thanks for nothing with this terrible excuse for an app.
Gtyyyy2749 - For coders
Well, I tried giving up feedback, but that link is broken.
I like this app, but I have used it for several accounts, and two of those are for the same website, so for different accounts. This app shows the same name for both, and I have no way of putting a nickname on them to tell them apart.
Please add some sort of nickname feature, so I can distinguish several accounts.
High on lifeeee - Better than Google
Love this app. I started using it on 5-3-18. World great and no issues. Backup in iCloud is perfect.
Feature request: would be even better to have TOUCH ID option to open the app for added security.
Issues: there would sometimes be no notifications or a delay, both in the app or when the phone is locked.
Ratwurkz - My IPhone gets same error that Iwatch users get
My Authenticator app is not work for log-ins to Chrome on a PC back to the Authenticator app on my IPhone. I’m getting the error ‘sends us logs’ try again later message from the app, which still doesn’t work. But the logs show it was a successful log-in. This is a huge problem. I also use this app for 2 Government websites to log-in for work. They require it, I don’t have a choice here to use a password. It worked fine until your last update. Please fix ASAP.
_Kathleen - Complete Failure
My app has been working flawlessly until, seemingly, it tried to update itself through the night? All of a sudden today I am no longer able to receive validation codes and ended up locked out of all of my accounts. The restore from backup also failed and, as others have indicated, yes I have backups. This wasted so much of my and others’ time today trying to work around such a stupid problem.
Agent_A. - Beats SMS!
Microsoft’s Authenticator just works! It’s a simple, easy to use app that provides you with the security you need to protect your accounts. In addition, it allows for the addition of new accounts easily. It’s a must have that can be used flexibly in many instances! A good, stable app; highly recommended !
Softball_03 - Codes refreshes to quickly
I am a huge fan of xbox and gaming, but being told that i need to create a new password when I have my current password for what feels like forever. Also i turned two-step verification thinking that is a way around having to not create a new password for my account. No when I try to let my friend log on to my account so he can help with a game that I don’t have a whole lot of time to play as much as i would like
Spacecadet77 - Not syncing with watch app
I’ve installed and reinstalled the watch app a number of times and it still doesn’t sync with the phone app. In fact it it doesn’t see to recognize the phone app at all. What little help I’ve found on the web did not answer my question. It asked me to set up my two MS accounts and that’s as far as it got. I have about 20 non MS accounts that work fine in the phone app but don’t show up in the watch app.
Cflash212 - Pretty good, very surprised
This is a pretty great alternative to Google Authenticator. And it adds backup capability that Google Authenticator frustratingly lacks. The only thing I’d wish for is for the countdown clocks to turn red or something when time is about to expire like gauth does. But, otherwise, this app is perfect.
mentaluproar - No way to easily find things
Some sources have a little icon by them, making them easy to spot in a large list. Unfortunately, this app doesn’t have many built-in company logos and it does not let you add any. There’s also no search function. So if you have a lot of accounts, you have to scroll through the list to manually find anything.
nero cc - App is terrible
Recently they provided an update for the Authenticator app and the app now is not good at all my account has gotten hacked and many of my other accs the app overall isn’t bad but it’s just the bug where u can update info it’s not good at all the need to go back to the old version and not this new version please Authenticator app leader or organization if your reading this please fix the app or do something because the app is getting people’s accs taking on a daily to day basis it’s not a good app as of right now
Mikeradu - Solid. But slow. And please allow iOS12 to pass thru OTP
Overall, it’s a quite decent product. My company makes me use it in combination with office 365, otherwise I don’t think I’d voluntarily use it.
However, I would be significantly happier with this product if it allowed iOS12 to pass through the OTP and automatically paste it into the app without me having to type it up. Most other apps can do that - surely it’s not that hard to implement.
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Toe666 - MS Authenticator app
I highly recommend this if your anything like me, juggling numerous email, social and storage accounts over various operating systems is a definite must have. It certainly keeps you well organized, that is of course you set it up correctly from the start to make it a benefit rather than a hassle (as I found out the hard way!) But once set up it takes the fuss out of switching operating systems applicable apps and accounts that integrate well with the two step verification security and authentication
not so great? - Weirdest experience on a Microsoft program
I have to link my Uni Microsoft account but instead you’ve said to link personal or work/Uni account and I chose to use the work:Uni seeing its a Uni address assigned by my school. I can’t use the documents without my email access and I firstly can’t even open my email and your codes are providing access somehow to the back end of the Azure program I don’t know where it’s gone- I’ve received spam emails and people making personal observations not to expose my stuff to the unmonitored area of Azure SharePoint at the Uni? How am I suddenly instead of accessing outlook on a Uni compatible Microsoft address do you figure to connect me and take me inside the Azure end of the site? What do I do? Your support says call my admin of the Uni. What do you suggest other than that one thing- it’s not their fault they’ve got no idea- sort it out please?
Verified Star Reviewer - Fluid at its Best, Sometimes Not Working
This app is is a seamless way to authenticate your logins most of the time. I use this for a personal account, and for a corporate account which is also linked to Azure.
The latest update seems to be causing users to need to re-authenticate multiple times, after three attempts it is usually quicker to select an alternative authentication method such as receive a phone call.
More often than not it is the corporate/ business account which has issues with authentication, however, the personal account still has intermittent issues too. Looking forward to an update, so this app and signing in will return to a fluid process.
D & D Austin - Backup is useful
I had been using Google Authenticator and moved to a new phone only to find my accounts did not move over. I have found that there is a back up and restore function that allowed me to move my accounts over to a new phone
PaidSockPuppet - Broken
The last update bricked my app, so I re-installed it and now it all looks different, and isn’t making a whole lot of sense. I don’t care to spend time researching how to fix it, particularly since I only use it for a single account and use Google Authenticator for everything else. Will be good also to not have to worry about my IT department being notified of fraud every time I reject a sign in request that was likely generated from a timed out browser tab somewhere. The point being that if I always approve every request I get it defeats the purpose of this low quality app.
Solo shredder - Put the codes back on tile view
Having to go through to full screen view is the worst change you’ve made to date.
At least allow us the option per tile. It’s not that hard.
johnfromaccounts - Almost there!
App works great and interacts really well with the Apple Watch. However with multi factor becoming commonplace, I wish there was some way to sort or organise entries, as it’s not a great experience to have to scroll past some more least used tokens simply because you added them earlier than other recently added entries.
Craig_007 - Good however has a little bug
Interface looks a good, however I’ve noticed that the passcode doesn’t change after its first countdown cycle. You have to leave the app and come back for it to refresh and give the correct number at the same countdown level.
I’ve had to use the Authenticator app a few times and apart from this issue, it seems to work as intended.
Iainsmith - It keeps crashing after installing latest update.
I would rate this a 5 star app, if it wasn’t for that my iPhone 6 can’t open the app without it sending me back to the home screen. I want this fixed please. It was great before.
P0D-B0Y - Locked app allows approvals :(
“Fingerprint [...] will provide a second layer of security...” - NO, it totally DOES NOT on iOS: the approve/deny prompt appears IN FRONT OF the app’s lock screen, so locking the app provides no additional security.
Please fix this, preferably without requiring an extra set of touches.
Please also add the option for a sound and/or vibration alert when a new approval request is received: currently it’s easy to miss the narrow window of opportunity provided by my VPN login process, because the notification is silent.
rodestier22 - master password?
app works fine, i don't know what everyone else is talking about. however i do wish that there would be some sort of a master password. something other than just tapping on the app and seeing a bunch of 2FA codes.
Tinman NCR - Data does not survive backup and restore
Does what it says but a backup and restore to the same device causes all data to be lost.
I suspect this is by design to prevent others from getting your MFA keys, still would be nice to be given a choice.
Jaguarindi - Authenticator
Microsoft Authenticator is an everyday application for my verifications. Without it or my microsoft account iy is difficult to make many things work in everyday life digitally of being possible to maintain getting by in verifications and setting up of my softwares. Thanks Microsoft it has been great in the years ive had this account.
Bhagyesh_Shukla - Need uplifting
1. Looking forward to dark mode as per system settings
2. Icon need to be change as per new design language across Microsoft echo system.
3. Wish to have unique changes to user experience.
Nrsimhadeva - Not working on my new phone
I suggested me that performed a backup and when I moved to the new phone notified that no backup has been made. I can't reestablish 2 factor authentication because it asks me to scan the barcode but I can't get Microsoft website to show it. I need to use text message
JamesTheBeast92 - Great Tool! Just one request...
I use 2FA on almost all my accounts using this app. It works great! However I would like the ability to download this app on Windows, and sync everything across devices.
super_yuan - better than google
This has cloud backup function
Arafes - Works perfectly but barebones
It’s a great 2FA app but very little customisation (no dark mode, no grouping/ folders, adding custom images to sites that don’t put one in).
If you need a 2FA app then it will do the job but if you have a bunch of services it might get a bit jumbled.
The Coffee Boy - Just doesn’t work.
Approving sign in requests from notifications is broken way more often than it actually works. Often there are internal errors that you are only made away of if you open the app, then it asks you to restart the app. After which it will finally work but my primary experience with this Authenticator is that it just silently fails a lot.
SeanDownUnder - Please get a UX designer
Accounts show start of address email, but then show ... at the end. Hmm. Most of my accounts will all start the same and end differently. But there’s no way to hover or scroll to see the entire account name.
And of course, the app is just a front end to launch a bunch of web pages in safari.
I’ve seen 10 year olds write better applications.
PeterTheWizard - Fantastic
Helps keep my accounts secure. I use it for work and for personal use. Easy to use.
Dale Ivison - Highly Recommended
If you have multiple Microsoft accounts this app is a must. If only the app icon could be updated as per the rest of the Microsoft suite to make it easier to find / organise.
Domini0n - Not good for 20+ accounts
With Office365 moving to enforce MFA for global admins we’re forced to have MFA tokens on several hundred tenant admin accounts. This app lacks alphabetical sorting the list, and it lacks a search to locate a token when needed.
It’s great for personal users that have 2 accounts to deal with, but when you have a lot it becomes unmanageable and cumbersome.
Please add search, sorting capabilities.
OzSciFiGuy - Crappy application
Useless. I’m trying to add my Microsoft account to Authenticator and its telling me to authenticate first before I can add it.
Is this like the ultimate stupid update?
I’ve used this before without any issues.
Edit: it looks like I need to use my old phone to authenticate the app on the new one. How am I supposed to know? There is a lot of empty space on the screen. Maybe some suggestions would help us non-corporate users? Everything support related online seems to be for people using azure. But I’m a lowly consumer!
Wake up Microsoft. Apple MacBooks are getting cheaper. Might be time to switch to all apple products.
annettek1972 - Good but missing one thing
Love it easy to use but lacks the ability to add own or select image for the app added would be nice if you could do this
Toai Duong - Need search bar
The app is working good, however, there is no search bar. Hence, it is quite difficult to find the TOTP number.
HiFi4TeePee - Excellent
Wow, pre authenticator was a password change nightmare. Likewise, being offline and have MS apps recognise my licence was terrible. Authenticator changed all that. Nice work!
Joud5765 - Backup does not save keys
I had to bring in my phone to apple to get it repaired and they gave me a new phone for me to restore my backup to. The backup ended up wiping all my keys. I never had this problem before with google Authenticator so I thought my keys would be safe after restoring a backup. They need to fix this
Sarahqt3.14 - A little pretentious but...
... simple, clean, gets the job done. I say pretentious because it categorises everything by “Microsoft” or “not Microsoft”.
beger321 - Breaks after every update to app or system
This is such a pain to use. Works really well but then after every OS X or app upgrade get repeated you have changed Face ID message please reenable. Nothing ever works to reenable (can usually reset for other apps). Only solution is to delete and reinstall. Please get it sorted apple and Microsoft
Mine is Taken - Fantastic
Works very well. I like the backup feature.
Anakin000 - Notification bug
I’ve done a “reset” on my iPhone, which removed all my app notification permissions. However unlike most apps, Authenticator never re-requests permission to enable notifications so now I can’t login to corporate apps because I never get the “Approve” notification. Please fix.
Wah thunder - Not receiving any notification
I set up the account according to guild line and it worked initially. After a while it stopped showing any notifications and pass-codes. Cannot access my work email outside work anymore. Really frustrated.
takeya19 - Poor user experience
I haven’t logged into my Microsoft accounts in a long time on my computer - and when I do, it asks me to authenticate using the authenticator app.
Download and install the authenticator app - authenticator app asks me to authenticate using the authenticator app...
It’s been the same for months and I see no revisions or any real improvements for this two-step authentication issue.
A small note:
MS security may be good at the enterprise level, but the UX is no longer the standard and is becoming ancient at this rate.
Omnomomomomomom - Do you have a backup?
When trying to add an account, I am prompted with “if you add an account you will be no longer able to recover from backup” what backup are you referring to? Stop me dead in my tracks. Won’t use the app until this is explained properly.
scootre - Excruciatingly painful to use
When you’re though with using this piece of garbage, turning it off on your account so it no longer asks you to use the Authenticator app is a whole new level of pain. At least it serves as a reminder why I moved to a Mac environment.
reddulf - XERO 2SA
Xero now mandating 2SA - installed this app, never used Authenticator apps before - everything worked first time...easy
Sparkylovescuddles - Moving app moving to a new device
It is impossible to do this when you do something as simple as get a new phone.
This needs to be addressed urgently. I should not have to keep my old iPhone purely to access my authenticator app. Really unhappy.
Shaheer Hussain Qazi - Logos of Accounts missing
Logos of most popular Accounts/Websites are missing. Kindly add those.
Love the app
@1ouis - Awesome!
Please add a widget option to avoid opening the app every time.
ausJCP - Faulty/weak backup service of Authenticator
I did the right thing and backed up my Authenticator to my iCloud account.
When I recently had to restore my iPhone due to corruption, everything came back to my phone EXCEPT my Authenticator accounts.
I was unable to recover my Authenticator backup from iCloud, with no explanation. It just says, “There is no backup stored in your iCloud account”, which is not true.
I am now totally locked out of multiple important online accounts with no way to fix it.
Getfitshan - Qr scan disappeared
I was enjoying this app, however the QR scan feature has been removed. Please reinstate.
Vendral1973 - Brilliant thank you
LucidDan - Useless mess
As is often the case, Microsoft once again gives us yet another app that only works with SOME of their products. It’s not at all clear that this doesn’t work at all with office365 login verification.
Jacke _B - Solid App!
Works reliable, fast and has a good UI.
francismack - Review
Best app to use for your Microsoft accounts !
GoPro gg - App passwords
Can you make it generate app passwords? The web based method is too slow. Incorporating it into this app would make sense.
Mnjan - Backup problem
If you delete this app and reinstall u won’t get your keys back. I tried even try to recover but nothing happened. Google one is better.
mb0742 - Allow otp via smart watch.
Not much good to me if I can only get Microsoft account approvals on my watch. It’d be great to also be able to get otp codes from third parties
express P - Failed
Installed this app to use as mfa with BGL software. After several failed attempts to authenticate, I chose to use the much simpler and reliable text messaging instead. Not recommended.
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Marshal2 - Grate Authenticator App
I like functionality of the app and the backup feature is a plus. It was really annoying redoing 2fa when I had to restore my phone.
Nathaniel401 - One of the best 2FA Apps!
Great UI, accepts any account. Biggest plus is it gets backed up and restored if you get a new device
Habskilla - IOS 14 breaks watch app
Fix the watch app
Shannon.e - Not working after latest Apple Watch update
Hope there is a new version coming. Authenticator on Apple Watch is no longer working.
CJiggy - Watch OS
Watch approval stopped working for me. I only can approve from the phone.
Vestibulum porttitor - New version is annoying
The new version requires you to unlock the app after unlocking the phone, which seems pretty redundant and has broken the Apple Watch app, which I rely on because it's so convenient. Or at least was :/
skimps752 - Please stop blinding me.
When are you going to give us a dark mode so I can stop blinding myself at night time while authenticating? I'll happy up my star count then.
JorgeFromMontreal - annoying!
Now it’s not enough that I authenticate a request. I have to authenticate my authentication with my Touch ID. And then half the time, it refuses to accept the authentication. There is such a thing as exaggeration, guys.
WreakingHavoc - Causes phone to run very hot.
Whenever I have to use this and then leave it running in the background it causes my phone to excessively heat up and drains the battery. If I remember to close the app and this doesn’t happen.
Shane A K - Watch app doesn’t work.
I have the latest update of the watch app running on WatchOS 5.0. I get prompted to authorize, but tapping approve does nothing. I still have to launch Authenticator on my phone and approve from there.
SpikeToronto - Needs PASSCODE Protection
This app needs PASSCODE protection. How can an authentication app be considered secure if no PASSCODE is required to access it?! When a two-stage login process sends an authentication code to my cellphone via text message, that cellphone requires a passcode to unlock in order to get that authentication code. That is an order of magnitude greater protection than is offered by this app.
Loulou A - Secure, fast and highly reliable !
K-Lo - Great app but doesn’t work
After the iSO 14.2 update app doesn’t send notifications to my Apple Watch!
Also I can’t approve from my Apple Watch anymore!!
Please FIX ASAP!
JJJ9999901 - Authenticator Loop
Recently changed password, now whenever I try to use the Teams app it has me in an infinite loop of 1. Login to teams 2. Sends me to authenticator 3. Login to authenticator 4. Authenticate teams login 5. Sends me to teams 6. You need to authenticate, go to step 2.
This is only on mobile teams, I can still authenticate my laptop login. Is there a solution for this?
Qu33n of D3mons - Doesn’t work
Doesn’t work. It’s a waste of time.
Kris2k5 - Well, it’s a start
Not quite the useability of its competitors, but would love to see MFA push auth approvals to be granted directly from the Apple Watch.
codygwu - forced to use this for teams
stop forcing people to use your authenticator app over other 3rd party apps
Shelleyb01 - Horrible app
It is clear Microsoft on apple products are garbage. In order to use MS Teams I need Authenticator and every other day I have to delete and reinstall MS Teams and Authenticator in order to log on. It would be nice if Microsoft spent more investment getting their products to work on Apple products. This is one of the reasons I stay away from using Microsoft software on my Apple devices.
BaltazarBugs - No notifications received
I was quite happy with the app except the fact you have to log after accept the connection. But since my new phone I can’t received anymore the notification only the one to pair the phone with the account. Thé configuration is correct I can still received the phone call to authorize the connection but I hope the notification will work soon.
iPhone 12 pro
app version 6.4.41
spirit_of_water - Easy to use and effective
I successfully figured out how to use the app without too much difficulty, and it faithfully authenticates me into my work and personal accounts. 5/5
TophC - Excellent app but it got worse
Excellent app - I use it daily. But recently it was changed so that to copy a code you first tap the code then it opens another screen and you tap again to copy it, essentially slowing down the use of the app while providing no added benefit.
PtsBrg - Excuse me
I didn’t even want to download your app but my Microsoft account “required” it and now you want me to have it constantly updating in the background even though I’ll most likely only use it once a millennium? Absurd.
Âbdûłłäh - Finding a deleted account
I accidentally deleted my account on the app and I cannot access O365 anymore. I was looking for a QR code and don’t know what happened. Is there a way to get back my account on the app?
Rokus-2020 - EA Sport It in the game ...
Code QR pour Need For Speed Heat...
Efris19 - Apple Watch
Imposible to authorize from Apple Watch.
I followed all steps to set it up but I always get a message error “something wrong, try later”
Too bad and frustrated !!!! Please fix it. I worked fine before.
Sihgneg - Watch app broken in iOS 14
App works as expected however when I upgraded to iOS 14 notification approvals on my Apple watch stopped working. Hoping for a fix soon.
.DAK. - Good MFA... recent changes a mixed bag
With the new change requiring authentication to open the app... it improved the security.
However, employees at my organization who do not use the fingerprint reader have a hard time unlocking the app.
The option to use the passcode should be on the initial lock screen.
CKX1 - Would be even better with a search feature
It’s a great app that does the job, however once you pass 8-10 it becomes tiresome to keep searching though accounts to find the code (it all blurs together)
ScotTtT Zhanggg - I love Microsoft which hates the world
Once you bundle this app with your school’s account for no matter what reason, it keeps asking for verification every single time you login to your school’s websites. Cannot be turn off, if you have a quiz to finish now and your phone is dead. Congra it is overdue. Or if you accidentally removed linked accounts from this dumb app. Congra you will have a day off school since you will no longer be able to access anything from your school until’ further notice. I was dumb, I chose Microsoft, and now it is your turn.
Evan Spy Ninja - So safe and secure
It is really convenient I put a setting where you need a finger print to access the app it is secure
Ledron Wilkins - Lost my data
They need to be more clear about the fact that the data isn’t backed up on iOS unless you enable *both* the Microsoft backup account, and the usage of iCloud from within the app settings. Wish I’d known that before performing a recent factory reset.
GeraldRiley - Works great
Yes it does
JIMBO AKIMBO N - Good for recovery
I would use this for things I would never want to lose, but technically speaking, it is somewhat less secure & private than say Authy since it can be more easily recovered.
The good thing is, you can use more than one authentication application, for different purposes/accounts.
Somebody4aWhile - ios 13 - Restore from Backup does not work
I made sure the backup in iCloud was enabled, and all the data was uploaded. After doing a factory reset, this app did not found any backups from iCloud, and lost the keys for 10+ accounts.
Now, I have to go through the painful process of getting my accounts back through other medium. There are others in the review section who have faced similar issue.
To the Developer: Please either fix the buggy backup and restore functionality, or let the end users know if the iCloud backup was unsuccessful. Alternatively, provide another way to export/import the keys, so that we can do it ourself.
C_Dub! - Make it even better with Search function
As an admin I have many MFA accounts and having the ability to search would be great.
parkvader - Great app. Does the job
It doesn’t have update issues like Okta. However, it would be nice to have a way to have a more compact display. I have close to a dozen of accounts and it would be nice if each account/row took less screen real estate.
_calactus_ - Sucks even more than other MS apps
Getting this app to work was similar to the Way of the Cross. Saying that the UI is the worst doesn't even start to describe it. Microsoft at its best.
RP1611 - Very frustrating
I find this very frustrating. I am going to have to call the help desk.
Ryokan3122 - Backup lost all my credentials
App support is non-existent. Repeated got hung up on the phone with tech support and my service ticket was closed with no solution offered.
Alexbellemare - Terrible crap
Before restoring my iPhone, I took the time to make sure that my iCloud backup was up to date. The last one was dated more than 6 months ago. Knowing I had no option to update the authenticator backup on iCloud, I disable it and re-enable it. The backup time stamp was now the actual date and time. To make sure, I close the authenticator app and reopen it, the iCloud backup was still mark as enable, and the last backup was at the actual time. Now that I've factored the iPhone and reconnected to the same iCloud account, I.m informed that the authenticator app can't find any iCloud backup. So, I lost access to many accounts due to that. How can I get compensate for this terrible crap? Come on, Microsoft should provide something better...
...!!!!...0 - Worst app
I can’t access anything on this because my iCloud didn’t set to backup now trying to simply reset a password requires jumping through all these hoops and the verification options consist of receiving a text which it never ever sends me or going through the Authenticator app..great idea when I can’t access it ask me if I want to verify through an app I can’t currently access to get the information I need....
lawjeff - The most stupid apps ever used
I don’t understand which idiot make this app, have they done any test. I tried to import a picture from iPhone to windows. In windows phone apps need verify my Microsoft account what a stupid design. I input my password it won’t work, it said send a request to Authenticator which I didn’t get🤮🤮🤮🤮🤮. Basically I cannot use photo app even my iPhone is connected to windows through a USB cable
lil will aka bill - “Secret Key”
So I downloaded the app and I’m using it for my Snapchat account but i don’t know if it’s working or not, and what does it mean by “Secret Key?”
CleofromYYZ - Don’t like the new interface
Still like the old one, on first screen show all the account and code directly, don’t need second click go into one account at one time.
BluE Shad3 - Works great, would like search
This app works great. At the moment I have many accounts set up with 2FA, but scrolling through them to find a code can be tedious
Would love a simple way to search/filter for accounts
Dravite - Superior to barebones google authenticator
Three big features set this apart from google authenticator and they are the reasons why I have completely switched over.
-One-tap sign on for my microsoft account
-iCloud backup so that you don’t need to re-setup every single authentication if your phone is lost/stolen
-Ability to lock the app behind FaceID
D.cobian - works ok
simple and ok
maybe requires a better explanation of what it does. i was thinking it will unlock my desktop from my phone and lock it back
whale book - Can you add the search feature please?
There are over 30+ items in my list. Can you please add a search function?
Amesterin - this is the most unnecessary app ever made.
there are so many other methods to improve security, and i often delete this and then end up needing to re-download it in order to access a special code that simply could’ve been emailed to me.
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Jonny Champ - So much easier and faster
Just takes the multiple steps of security steps by using the app is great. Especially if you make your accounts a little to secure Authenticator just helps you add encryption for more security but easier for us users.
SoAdictted - Notifications not working anymore
After the second to last IOS update for IPhone the app stopped sending notifications when there’s a new request for approval.
I checked my notifications settings and the app doesn’t even show up in there to activate/desactívate.
j_rath - Great update
Before this update, when using 2 step verification and having to approve a sign in you would have to manually open the app to click approval, now the approval notification pops up instantly. Great app that keeps getting better
Jane Average - Needs to coordinate updates with Outlook
Every single time I update my Outlook password (as required by my job), Authenticator stops working and I get an error message to contact support. And every single time we do the “turn it off/turn it back on, uninstall/reinstall” dance like it’s 1994. And EVERY SINGLE TIME, nothing works, they are bewildered... and suddenly an Authenticator update hits and it’s magically fixed. SO MYSTERIOUS. It’s the same company, it shouldn’t be this hard!
jray83 - Much better than Google Authenticator
I like Microsoft Authenticator for a simple reason, I’m able to make an encrypted backup, which isn’t possible with Google Authenticator. If my phone dies, I’m not screwed since I use MFA whenever possible.
jbrandonf - Fustercluck
I tried to love this app. I liked it clean and simple interface. I liked that it connected easily to my outlook account.
I waited forever for a watch app. After a couple version testing the beta with no luck I think I’m in the clear once 12 comes out.. nope. Still won’t connect. Deleted Authenticator and moved over to OTP Auth where the watch app works flawlessly.
music0907 - Backups unreliable!!!
I had an iCloud backup setup. But I was having trouble accessing my outlook account when I got a new phone. So I went into settings and trying to get the backup by turning on backups but that created a new backup and erased my actual backup from my old phone! And there was no way to access the old back up. So now I have to remember which services I was using 2FA with and go through the painful process of resetting all of them again!!! Argh Microsoft!!!
蔡光明888 - Sometimes is not working, please advise.
Sometimes is not displaying the approval window after the login request sent to the phone. Also, the password option should be off once user selected the option to use please advise, or password should be combined with the Authentication app. Thanks
getting_old_sucks - Crap
The idea is great and what everyone needs to do these days however maybe I’m just getting to be an old man but for the life of me I can’t figure this thing out. I’m essentially locked myself of all my emails. I have other Authenticators that I use for other things that where easy but this...:. It’s something else. If it was easy to set up then truly amazing. Maybe it’s just a user issue. I say pass in this crap. Hope I can get back to my emails one day.
hitthegas1 - Scam
I have never heard of this app until it popped up a message on my device stating that it was about to install itself from the App Store. This message appeared multiple time per day for the past five months despite hitting cancel every time.
I even tried allowing it to install once and then I went in and removed my information that it somehow already had without me entering it followed by quickly deleting the app.
That’s pretty fishy right? Smells like a scam to me!
hehegu dufeiygfbusfeubfw - I recommend to a friend or colleague
I got hacked many times but with this I feel more secure. You should make a app with all notifications of your account and security and you can cancel the change. This is great.
Buddhastyle - Where’s facial recognition support?
Never had a problem with this app until I bought the iPhone X. Now I need to use my pin because the device has no fingerprint option and the app doesn’t support facial recognition (which is apparently more secure).
Please add. Otherwise, this app works great!
Ariopolis - Trash
I backed up my Authenticator app on my old phone and now there doesn’t seem to be a way to import that backup on my new phone
And when I try to get help by tapping the FAQ section, nothing happens. Seriously, how does theater make it into production?!?
Oh, and I had to sign up for an account just to get the back up in the first place. An hour later with half a dozen pin codes text messages to me later and I still can’t do the thing I need to do
Lisajillthepill - Microsoft authentication
Frustrating and hard to learn at first if you aren’t anxious or not feeling well, seriously I’ll, sick, or tired, but, with some patience and time it has truly saved my life and gives me some peace of mind!
AlliJ branded for your service - I’ve had no problems the security level pretty cool
Only thing I don’t care for is when you get an New new phone go to add accounts it can be rather annoying and ine consuming other than that it’s ok I’ like the fact once set up you can always get in
Zym01 - Would like to see ——-
1. Ability to change icon
2. Ability to change color on each account
3. A more visual timer
I have a lot of accounts I use for 2FA. If there was an easier way to differentiate between them and have a better visual countdown timer it would awesome. It’s still a great app though.
Hunnyalrohaif - I can no longer check my email away from my desktop at work
This app and this Microsoft security option is horrible. I actually hate our IT department for dealing with Microsoft and for upgrading to this security system. I work in the field so now I can't see my email except once a week maybe and I nothing shows up on my calendar. So imagine all the work I'm not doing because of this app and the so-not-user-friendly Microsoft solution.
Obipugs - No way to transfer to a new device
My old phone died and I was unable to transfer the settings from my old phones backup to the new phone. The app was installed but the settings gone and configurations. It was a nightmare to have to go and get all my accounts reset that I use Authenticator for. Need to fix this.
czariii - Invalid Codes
I’m highly disappointed at this app right now. I logged out of my Instagram a few weeks ago & now I need to log back in. In order to log in, I need to enter the codes this app provides because of the extra security.. but it’s giving me the WRONG codes!!! Therefore I have no way of logging into my Instagram account. And there’s no phone number or email to where I can ask for help on this matter. Ridiculous!!!!
Andrew T. W. - Annoying extra
My summer college’s e-mail uses two way verification now
This I have to download an app that I will only use once.
While it is no big deal because I can just go back and delete this app it feels like a over done process
But this app does help those who may truly need it so I gave a star
Still annoying the college required students to get it
DaleWads - Watch version used to work; doesn’t anymore
What a tease. Offer an apple watch version which would be a perfect use of the watch but then it doesn’t work. How frustrating. It used to work a couple of months ago (usually took 2 or 3 attempts) but now after 5 or 6 attempts each time I try to log in and it still won’t work. I give up. Please get a fix deployed.
A. C. I - Takes a lot if tries to make the notification appear.
I have tried few times, but didn't get anything. Then decided to turn off wifi and see if on cellular data the notification would go through and it did. WiFi has an excellent internet connection, so I don't really know what is causing this notification delay or the multiple tries.
Marmar55mb - PLEASE NOTE THE DATE ON REVIEW?
Almost passed this up? But at the last minute, I decided to check the date of the first review you see on the app itself.
It had been 2 years ago! I would suggest that you take that review OFF!!
Replace a more accurate review to bste fair to you as a developer and to all of us who are interested in a way to keep our security 🔐 safe.
I am going to download the app, to see for myself, how 2 years old review and all the bug fixes up to just a week ago.
dbozard - LOST MY BACKUP
This app lost my backup!!!! It showed that it was being backed up to my iCloud. I made sure of this. When I switched to a different phone (after resetting my old phone), I went through the whole restore process within the app but it now states there are NO backups in my iCloud. NOW, I’M UNABLE TO GET INTO ONE OF MY TWO-FACTOR AUTHENTICATION APPS. I’m completely locked out. This is ridiculous and it appears from the reviews, that I’m not the only one with this problem.
ryan.littleking - Overall good, but needs a widget and open faster
The app is formatted nicely and the push notifications for instant approval for logging into Microsoft accounts are cool. However, I’d love to see an iOS Widget made for quicker access and for the app to launch faster. Google Authenticator opens practically in an instant.
the loser of accounts - This app is a life saver!!
Being a young gamer makes it easy for me to forget my password or lose the paper I wrote it down on, it also made sure my accounts were safe and secure thank you!
Mason3k - Went way downhill
This app used to be awesome, but now it is the worst of my authenticating apps (duo, imprivata, etc.) Approval from watch has been broken for weeks. Also, I feel like I have to provide my thumbprint at least 2-3 times in the authentication workflow. Please hang onto my authentication and rest assured no one has snatched my phone in the .2 seconds since you last asked for my ttimbprint.
Overall, clunky and impedes my workflow.
kwil5150 - Nothing but issues with email since company started using this
Extremely inconsistent. Sometimes asks for authentication 20 times a day. Then has not asked for 5 months. Changed the password on the pc and now I’m locked out of the phone because this isn’t working again. Trash security that is worse than the consequences of being hacked. Unbelievable am mouth of fake reviews on this atrocious piece of software.
Ellis9983 - Have not had any luck with this
Well shortly after I downloaded this app and added accounts to it my phone was reset and now can’t get n any of my important accounts and. The files of my back up codes of course was in the cloud which I thought would be safe ha and even backup to the cloud none of this worked and even tried to start all over and recover like it says on Microsoft support page ✌️💩
Alan Peto - Need option for OneDrive backup
The MS Authenticator app works great, but we are forced to use iCloud as the only cloud backup option? That’s fine, but we should have the option to use our Microsoft 365 OneDrive storage account.
Clvkerber - The BEST authenticator app
This is by far the best authenticator app available for iOS. Way better than Google Authenticator or any other competition. I HIGHLY recommend it to anyone trying to add more security to their accounts.
/criccraze/ - No password protection
Surprisingly the most important app which is required to authenticate is open app. I failed to understand why this app doesn’t have password protection. What am I missing to understand here?
Alapacho - Fix Apple Watch Functionality
I used to be able to use the Apple Watch to approve Push notifications when logging in. After iOS 14 and watchOS 7 came out it no longer works. I tried uninstalling and reinstalling it on my Apple Watch, but it still doesn’t work right.
chanman2036 - Help Me
I downloaded the app, clicked on add accounts put my email and password in, and then it says for security reasons before you can access this account you must attempt these 3 ways to access your account, and 2 of the ways is using microsoft authenticator app...how am I going to use that if im trying to get into it? And the 3rd one is txt a phone mumber wich is not mine and I need to change and i need the authenticator app for that too...help
mugsy.uggs - Love it... better peace of mind!
In today’s world, you can’t be too careful with your passwords, personal details and payment info. I feel better safeguarded by having this extra layer of security.
Ankhs close sho Biloxi - Can’t sign in for help
Terrible app. I tried setting this up. Had issues signing in. Went to the customer support for help. It asked me to sign in before I can get a call from a Microsoft rep. So I can’t log in because I need the app but when you go to the customer support it wants you to talk to a stupid AI for direction then it asked you to sign in even though you went to the customer for help with signing in. Pure garbage app.
PersyJack - Typical Microsoft
I don’t know why i even bother trying Microsoft apps, it’s always the same story.
The whole reason I installed this app is because it claimed to work on my watch. It turns out it only shows Microsoft only accounts. Why? You couldn’t pay enough to your developers, they only had time to add Microsoft accounts only? As usual, offers half of the functionality it claims and lack behind the competitors
Azzatey - Watch app is useless
I was very excited about the watch app. But it works 1 or 2 times out of 20 (maybe even more). The app on an iPhone works pretty good. Leaving only 2 stars for crappy watch app.
UID796599 - Annoying
I have to use this app because my school uses Office 365. It may improve security, but I need to open the app, identify myself, return to previous pages I was viewing, then I could complete the whole identification login process, which is annoying and a waste of time. Sometimes it doesn’t work, I need to refresh school login page and do the whole process again.
Dan - Stop Wasting My Time - Let’s make things more complicated
I am all for security measures. However my job in no way handles sensitive material. Initially it was extremely frustrating to have to receive a text every time I wanted to navigate to a new website through work. Now it has gotten even more cumbersome. It is incredible to me that instead of enhancing back end security measures we inconvenience the end user to this extent.
sigh113 - Not working anymore
So I got a new phone and when this app transferred over I lost my two step verification with Facebook. Lost my Facebook account of 11 years with all my photo albums on it. :/ devastated it’s like losing your photos to a fire as some of these were set to private. Unbelievable. Why didn’t my accounts transfer over? :(
SteelySpartan94 - Suggestion
Rather than simply have a countdown spinner, it would be more visually clear to have the number fade. In the last 10 seconds (or so), you could gradually make the number more transparent, meaning its expiring. Just a thought on how to be more human-centered:)
iseehaters - Microsoft letter
My name is Austin and I work for Microsoft and I help people with there account problems and I am head of the account team that does any thing and everything to help with your account
Kierra Xamthos - Best Authenticator App Around
Since COVID-19 I’ve had to setup remote access for almost 1000 employees. This app has been the easiest one to explain how to use for all of my technically-impaired employees...thank you for the ease of access!!
jimct - Works as advertised
We use this as MFA tool for logging onto our corporate network. Flawless and much better than the old text codes as no network connection is needed
Mashimaro911 - The app doesn’t shows the login location
The app always ask me to sign in my accounts but it doesn’t shows which device is asking for that. It makes me confuse. I mean if there are some bad guy wanna login my accounts and the app just pop up a request wanna me sign in?
Simorq - WatchOs version doesnt support other accounts
the watchOS version only shows notification for microsoft account , it doesnt support teo step password for other accounts. it would be great if I could have access to my accounts in watchOS too
please work on this feature
bobspartans - History
I like the convenience of the app but it would be great if I can access history alerts. I received a iPhone notification that someone tried to sign into one of my accounts in the middle of the night. When I went into the app there’s no place to review.
daymin_l - iCloud backup doesn’t work
After having to rest my phone and redownload the app, I was unable to restore my app using the “iCloud backup feature” which I had selected. Every time I clicked the restore button it told me there was no backup. This has happened multiple times now causing me to have to restore a bunch of accounts I had linked this busted app. Thanks again Microsoft
Cowprince - Bad decisions and buggy
The decision to automatically hide the O365 login OTPs was a poor decision. There’s no reason for that additional tap.
The OTPs become out of sync or stale if the application is left open and you try to use an OTP even after its cycled. The only way to resolve this issue is to close out the Authenticator application entirely.
When explaining this to the end-user base (and we shouldn’t have to as I’ve never seen behavior in any other Authenticator) they get frustrated and confused.
Three issues need resolved.
And don’t suggest we use push notification instead of OTP. If that’s the recommendation, then you clearly don’t understand security and the false sense push can give you.
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Authenticator apps from known and trusted providers are good alternatives. Most companies are using Microsoft authenticator app from remote work auth purposes.
Jaipal Singh ⚡️
@suhanprabhu Does this integrate with Microsoft Authenticator and my work outlook?
@hood_naturalist Add two factor authentication to your account if you haven't do so already. Use Google Authenticator or Microsoft Authenticator. Your account should not be unfollowing people on its own.