Venmo App Reviews

Awful thieves and SCAMMERS. Do not EVER use Venmo, they take WEEKS to process purchases then they charge you 5 days later when you bought something yesterday, so while they can wait to take your money out of your account, wait not even your account they’ll take it out of any bank/ card you have as a backup yet the charge is technically coming from them, they froze my account for 2 weeks over a $2 charge, the dummies tried to charge me again so I closed my bank account so now they are scrambling to collect the money they want to steal, I hate this company so much, do not use them they are slow as processing any purchase, careful anytime you do transactions it will take from not only your Venmo account but your backup account if you have one linked, customer support is useless saying we are just trying to collect our funds, yeah I bet you are you scammers, well my bank account is closed and you don’t have the info to take money from it now cuz I’ve outsmarted them, they freeze your account even though you clearly have money in your account but they freeze it to get you to pay extra to them when they take so long to charge you for a purchase by the time they charge you you probably already spent the money, be aware of seeing ACH on your bank account cuz they will keep charging you over and over claiming you owe money to them, screw you Venmo go to h*ll, cashapp is going to put you out of business, so I’ll happy await your fall to ruin :)

⭐️⭐️⭐️⭐️⭐️. Honestly I will only use in alone now prior to the other day I was on the E using cash app but now I see Venmo actually works to resolve problems for their customers Cash App was basically like there’s nothing we can do we’re ending the conversation bye. They didn’t say here is what we found out do you have any more questions I can help you Liz nothing like that very nasty basically like since we have no answers we’re gonna and the conversation here and that’s it and I just didn’t like the way they push me off and pushed me to the side as if I’mNothing but I do not recommend Cash App to anyone their customer service is the worst Venmo is the best Pay Pal’s second and Cash App is not even on the same category of them to Cash App will take your money and then they will not tell you who they charge the money to so you can call that person and dispute the charge no they’re gonna just push the charge on my account and not tell me anything more other than we’re gonna end this conversation byeThey they didn’t ask one time do you have any more questions is there anything no and unfortunately I have to stay with Cash App for a little bit longer but I will be converting over to no catch up soon once I get everything straightened out becauseHad no interest in helping to customers solve a problem

I feel sorry for people who work for Venmo. If your having issues never chat with them in there text info they will have you on hold forever reviewing your issue an not have any authority over the matter, if you call there super friendly but also have no real authority other then help you look at your account an explain things because your obviously to dumb to understand the app. I opened an account to pay someone payment couldn’t pay them so I added money on my personal account then it said it need 3-5 days to show. The person couldn’t wait that long so I paid using another service then called Venmo because the texting system is useless told them what happened an they told me if I closed my account it will go right back into my bank account so I did an well needless to say it never made it been 2 months no money in my account I called back they helped me make a claim an now it’s another month an no help. If you use this app when you open it you need to verify who you are with a driver’s license an then you can have full access to there app. Found that out from the person on the phone all of this would have been avoided if I would have called an given them that in the first place. I can’t imagine the customer complaints here when the poor workers have no ability other then to talk to you about your transaction. I don’t believe they have this many stars.

Venmo gave me a card but my money is frozen. Venmo is not a very good source for ur online banking! They make it near to impossible to get your funds. 2 transfer anything or even linking ur bank account! They don’t have a problem taking your money! They have now had my money which is only $10 for almost a month! I still have not heard from them and when I spoke with them they said that the problem will be resolved or an explanation as to why this has happened! Thank goodness that all I deposited was just that $10 and actually that was a friend that paid for my gas well actually I paid doubleI for that gas! If u are considering getting Venmo, search other resources because this is not the right decision for u or anyone! Well Venmo, y’all are forcing me to do this because y’all flat out refuse to give me my money or reach out and touch someone! Y’all like hands across America! What ever happened to the customer is always right? You had no right doing what u did and you even got my bank account here at home locked up and I’m in the middle of a Mortgage transfer! So I WANT TO EXPRESS MY GRATITUDE TO YALL! I want my money, I am getting an Attorney and I am contacting the Better business bureau come Monday morning yall have had ample enough time! Now if u don’tKnow how to run a business you might as well go ahead and shut shop and clearly that is exactly what is going on in this case God bless you and have a great day SHAWN HARRIS

UPDATED: from 1 to 3 stars (shady UX design; great live customer service). With zero recourse through the app or website, it is FAR too easy to mistakenly send money as a purchase. In other words, it's a shameless cash grab by Venmo unscrupulously skimming 1.9% off the top of every transaction without adequate safeguards to protect their customers. By initially conditioning their users with completely unchecked fee-free transfers, they have now sureptitiously made it entirely unintuitve to properly classify transactions as actual purchases (fee-incurred) versus truly fee-free transfers BEFORE the sender hits send. Shameful. Venmo is past its prime. Zelle is a far better way to send money between family and friends. UPDATE: 3 stars (average of initial 1-star for the above stated reason and 5-stars for excellent live telephone customer service). Live telephone customer service is readily available, and a few options are readily available for fee refunds on transfers mistakenly made as purchases. Venmo has a dedicated department to handle such issues. In my case, my issue was very satisfactorily resolved in less than 15 minutes. Thank you Venmo reps Alex and April for your professionalism and forthrightness with details about recourse options and their ramifications. Definitely will continue to use Venmo - just much more carefully going forward.

Not recommended. I will never use this app again I was refunded money back on a puppy. It took them a whole week to give me my money had to send in a photo ID with me holding my ID and then sent in my ID which I already did the first time, you cannot talk to nobody in the service of department when you do talk to someone you can only talk to a Venmo agent which cannot help you with anything when your account is froze they waited until they had all my banking information and froze my account really scary experience especially when someone has your banking information and your ID even though my account said it verified they still froze my account I just received my money today. I had to call every day. I feel like it’s a scam to make you pick the right away money thing so they can get $25, I even picked one three business days the first time and they froze my account I can no longer trust Venmo with my money. I would highly advise no one use this app for any big transactions. I was treated like a criminal, but I remain calm and I called every day and the customer service rep was keep repeating the same thing and that’s what they are trying to do, it’s not fair to hold onto anyone’s funds especially when you already have their identity. Please do better and let Venmo customer service be able to unfreeze your account instead of having to wait for seven days for an account specialist or more.

Used to be Great. I’ve had the WORST time dealing with Venmo for the past FIVE Months!! I deleted my previous account to completely start over new when I started having issues with that account (this is what the chat representative recommended). Created the new account, did all the verifications steps. My bank account was flagged and then it required to send photos of my drivers license and a photo of my banking account to match my account number and showing my name on the account (personal/private info was blacked out) they said everything checked out and was ready to go. Tried to do a test payment to a friend, wouldn’t work. They tried sending me a request as well. Wouldn’t work. Tried adding my bank card, wouldn’t work. That’s my only account I have, so I don’t have another to try to connect. Spent weeks going back and forth on that one. They told me to delete that new account and connect again. Same issue, three more times. Even tried with my husbands info and no luck. We do ALOT of sports and other activities where we NEED this Venmo account and I haven’t been able to use it or do anything and it’s an INCREDIBLY STRESSFUL issue that they apparently have “no resolution” to. Which makes no sense because we have no issues with PayPal who is through the same company.

Frustrated and Disappointed 👎. I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo.

Convenient but buggy (& Venmo won’t fix it). An app that deals with finances needs to be accurate. I have used Venmo for years, and it is a convenient way to share costs/money among friends. However, over a year ago I started getting notifications about updating my address. I did it but the notifications aren’t going away. Contact Venmo to find out this is a “known issue” and that their engineers are “working on a fix.” A year (and two new phones) later, there is no fix and no timeline on when there will be a fix. Now I have a charge that is constantly listed as pending for over a month. Contact Venmo only to be told that this is a “known issue” and that their engineers are “working on a fix.” There is no timeline on when this will be fixed. If you go to Reddit you will read about a lot of other bugs (some of which are really bad). Yet there are never any fixes to these bugs in the app. Instead of fixing the current problems they upgrade the app to offer gift cards. Maybe they should fix the current problems with the app before they potentially add more in the form of “new features.” If I had a problem at work with something and didn’t fix it for over a year I would get fired. Venmo needs to fix their app bug because, as I said above, an app that deals with finances needs to be accurate.

Awful. If I could give Venmo zero stars I would. Very wrong for one person to say they didn’t receive something or a service and Venmo doesn’t even question the person! Their policy is just to automatically refund whoever requests their money back! But it gets better…. Because one person requested their money back on a service they already received, Venmo took it upon themselves to automatically refund the last several transactions to people that had paid me. This was to the tune of $275! It emptied my account out except $20! They never even asked me about this, they just refunded people’s money with no request! One of the amounts was a loan I gave that someone had paid me back!!!!!! I would never ever have used Venmo had I known this! Buyer beware, anyone at anytime can SAY they didn’t receive a product or a service and it’s Venmo’s policy to just automatically refund the persons money! They don’t care about the circumstances or what is ethically the correct thing to do, they are robots who can just refund money whether it should have been refunded or not!!!! Then when I try to shut the account down, they tell me that’s not possible for 6 months?!?! Why? Because you want more money to be deposited for anything so you can just automatically refund that money?!?!? I will say it again, I have never dealt with a company that has no ethics and the absolute worst communication of any company I have ever encountered before!! Stay away from Venmo at all costs!

Poor Service and Potential Scam. Originally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment.

Venmo is amazing!. Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps

Beware using this app!. I used this app for a little while with very little issues until just recently. I need to transfer $800 worth from a friend you owed me money to my bank account. They paid via Venmo and now when I do the instant transfer to my bank account, Venmo will not allow the funds to transfer. When I spoke to a customer service rep they said to use the regular transfer option and stated that it would take 1-3 business days. All that is fine but the real kicker is they mentioned that the 1-3 business days are not guaranteed. There would be a chance that they would have to delay it further if necessary. They said they are not allowed to give a reason why the instant transfer won’t work nor why they wouldn’t be able to transfer the money past the 3 business days. When I asked if it was possible my money would be stuck in Venmo they were quiet and wouldn’t give me a direct response. Do NOT trust this app. Especially with large amounts of money. It was foolish of me to be inspired by small transactions to gain confidence in them with bigger transactions. My two cents is stick with Apple Pay or a regular bank account. If I did I wouldn’t be out over $800 in a few hours. DO NOT DOWNLOAD

They lie to you. I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.

Worst customer service. If I could give 0 stars I would. A client paid me thru my biz account which I’ve been paid thru before from other clients without issue. For some reason, I was sent an email asking me to click a button saying to “accept money” super fishy so I contacted my client who said she indeed sent me money there but it was not showing up in my acct. I then contacted Venmo to tell them what had happened and if I should click the “accept money” button which they confirmed was ok to do. No money appeared in my account. When I relayed this to Venmo support they said it was because my email address was not verified. I told them this hadn’t been an issue before as I’ve been paid thru this account before without issue. Still, I followed their multi step instructions to verify my email and nothing. I was passed to 4 different agents with the same instructions and no resolution. I have an email chain of at least 20 messages going back and forth. I finally took matters into my own hands and contacted my client to cancel her payment and pay me thru my personal acct which she did and I was finally able to receive my funds. I was spoken to condescendingly at one point with the agent telling me to read their instructions “carefully” after I had repeated all the steps back to them and then confirmed it was correct. It wasn’t. Due to inept customer support, I am closing my biz and personal acct.

Terrible Experience. if you think this app is best it’s not! they wouldn’t let me touch my money and when i contacted them they all stated the same thing literally THE SAME THING. if you work for a company and you can’t fully see why a customer account is being declined, then it’s not a company! all of my Christmas money was on my account to finish up Christmas shopping! and i wasn’t able to buy anything for Christmas! and i won’t be receiving any money till 28th! so very disappointed this was my first time using and i went through the whole verification process got myself verified and not to mention my name on my account on venmo and my regions bank card were the same, even contacted my bank to see why it was declining and my bank stated there was nothing wrong with my account at all! SO WHY ARE THEY HOLDING MY MONEY! contacted them on christmas eve, and i was told i could deposit after 2-3 hours of waiting guess what it still didn’t work! now guess who’s left without a paycheck or any money! well you guessed right me! and again they still told me to do a standard cash out and again i’m waiting till the 28th, i only used this account for my job bc it had snowed and nobody could get anywhere! never AGAIN WILL I EVEN TELL ANYONE TO USE THIS APP!!!! very difficult and they have no control over anything not even their system as my grandmother would say that’s a corrupt business. Have a nice day you careless ppl!

Good app, with flaws. I have a few notes: a) could you guys make this more secure? We are handling money after all. b) the social component is cool, and thank God you can make it private now, because to have your financial life aired out like that is quite strange. I can see my ex’s current spending and some days it just pisses me off. Get it? c) what’s up with all the advertising? I get it you guys have credit cards, but I don’t need another card, leave me alone! d) my biggest pet peeve with this, and also with PayPal is that anyone can turn around and dispute something they’ve paid even though it’s a legitimate transaction, then you’re the one left scrambling to figure out how to prove that the transaction was legitimate while your account is frozen and WITHOUT the money owed to you, all because some bitter person went ahead and filed a case for refund with their credit card company: SCAM ALERT! They got what they paid for, but still they went ahead and asked for their money back! e) somehow Venmo doesn’t know that I have their debit card, it baffles me. But I have it, it works, and they continue to sell me their debit card. Weirdos. Everything else is cool, it’s a very helpful tool and everyone and their mother (literally) is in there, so there isn’t really much of a choice: you gotta have it! Some people only use Venmo, and you can’t not pay back your half of dinner, let’s be honest, that would make you look really bad to your group of friends! LoL

Don’t make a mistake in this app!. I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.

Dispute department. This is the poorest run company I have ever seen. I contacted them as soon as a purchase showed up on my account. I informed them I did not make the purchase. They informed me they could do nothing to stop it. I had to let it go through and then dispute it. I followed what they ask. I was told they would look into the purchase. The purchase was made March 28th in California and I live in SC. I expected a refund of my funds since this was not a purchase I made. They provided no proof I made the purchase. Just informed me they took the money out of my account that they had put in temporarily until they investigated the purchase. I received no information from Venmo what information they received from the vendor. They wanted me to provide information about the purchase. How are you supposed to provide information that you don’t have. I did not make this purchase. I am so disgusted with this company. There is no way to contact them except by email. And when they send an email it says please don’t respond to this email. I would advise anyone to be aware of how incompetent this company is. The purchase should have been stopped as soon as I called and said this was not my purchase. They even sent me a new card because they said it was compromised. Wouldn’t that be enough proof. Someone other than myself made this purchase! So disappointing this is not a good company. Definitely doesn’t take care of their customers.

Terrible customer service. Unresolved long running issue.. I don’t even know what to say anymore. I have a business account connected to a personal account I made recently. I have not been able to access funds in the business account because Venmo states that my account is security flagged. Yet, it’s flagged as I’m told because I was attempting to transfer funds from a LINKED business account to a personal account, which is my own.. I have no words. Then they stated it is a duplicate bank issue, yet no matter which bank I add, it’s blocked. Then they say it’s a sender issue as to why I can’t receive funds so they would need to know the sender info to resolve the issue, yet it’s every sender. Then, I can’t payout, nor can I just transfer to the Venmo balance. Customer service for Venmo is like being stuck on a high speed merry go round with no end in sight. It is no wonder cashapp is ions better and ahead. What an atrocious experience. So now there is nearly $200 locked and customers with Venmo are unable to do business with me majority of the time. The agents, when discussing your issues with you, don’t let you finish speaking and jump to conclusions and interrupt you before you can finish and then seem confused as to why you’re frustrated or what a solution actually is. I am convinced that this will never be resolved and that agents are trained go not actually resolve anything. I mean it just has to be the case otherwise this is a sick joke.

Venmo is a horrible company. There are so many issues with Venmo it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it.

The worse. I’ve been using Venmo for close to three years now, and I’ve had two major incidents with them. My account was compromised and someone else was able to access my funds and added their phone number about two years ago, after we got that worked out. Currently today I basically am being told that I cannot access the money that I have in my account because of something on their end not being able to transfer my funds to my other accounts when I use the same account to transfer money from the same Venmo account multiple times over the course of three years. I was on the phone with a representative more than two times this morning had to be put on hold and consul to be put through automated system he can’t really speak to anyone directly until you Google their number. Then when I get on the phone with the representative she left at my issue like it’s funny, I have money that I cannot access in my Venmo account. During this Covid pandemic thing should not be taken for granted and customer service should not be that difficult to get to especially when you’re trying to access your phone so to be left out over the phone was not cool! Whenever I get over this issue I will never use Venmo again and I would never recommend any of my friends or family to use the service seriously do not use Venmo they don’t care about your issues.

Not a fan - not a great app for business owners. Reported to Apple. What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded the app at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening the app and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and Venmo.

Refused to Get Me My Money Back. Venmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users.

Doesn’t keep up with today’s technological expectations. If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.

Worst customer support ever. Apparently my account was suspended I was neither notified or contacted about the suspension. I use my Venmo account a couple months ago. I went to go use my Venmo account the other day and that’s when the suspension showed up. It said I should receive an email in regards to the suspension and what to do next. I never received that email. I finally called customer support. It took me a long time to get through the help center only gave you articles in regards towards your account being frozen there was no information about your account being suspended. I contacted them on Tuesday. The guy told me that he was going to escalate my case and that I would receive an email in 24 hours. It is now Saturday I had to call them back and then was told by another customer support lady that it was escalated however they have 7 to 10 business days to respond. She also told me that it looks like my suspension is from January 2020. funny because I use my Venmo account just a few months ago and there was no suspension issues. She said that’s probably why you can’t see the email with that being said this is the third time I believe I had an issue with Venmo one time they had even asked me to email them a copy of my ID and my Social Security card to verify who I was even after I had already verified everything, their customer support is horrible and it should not take this much to use an app.

Venmo card has been nothing but grief. As far as transferring money to another person the service works pretty well , just like CashApp or PayPal. The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice.

Horrible Customer Service. I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.

Untrustworthy Vendor!. On 5/25, I finished paying for a Vacation Package to Cancun, Mexico. When I got there, none of my services were actually booked. No driver from airport, no VIP passes to the event, no hotel, and no excursions. I was going on a group and someone else was coordinating so I didn’t think to ask for receipts for each item. During that time I was getting feedback from the fake vendor asking for additional money for different things that went along with what we all were supposed to be doing. Thee other people were aquatint’s I knew from previous job, I did know the vendor personally so there was a level of trust. But, once I got to Mexico and had to pay 5x the amount due to last minute hotel, and door prices for all my events I reached out to Venmo to at least dispute what I paid the other vendor through their mobile app. They quickly put in disputes for each payment, and I ended up getting every dime back. It was a constellation prize, but I’m happy I didn’t just lose $1100 to a person who was pretending to be a travel agent. Definitely, kept me updated throughout the process and the refund was automatically put into my account! Definitely feel a lot safer using Venmo for other services since they require proof that products and services were actually provided.

Insufficient Funds/Unable to Contact Support. Imagine, a close family member is about to go negative in their bank account, you bought something online, or a friend needs to borrow some money, to which you reply “I have plenty, I can spare some” and you open up Venmo the supposed God-send for transferring money into other people’s accounts and are greeted with this message when you try to send them the money, “Payment declined because of insufficient funds.” You freak out because you want to send the money and try to reach out to tech support for Venmo and you’re unable to submit a form because the form thinks you didn’t fill out a spot when you very clearly filled it in, so now you’re at a loss, your family member goes into the negative, you’re no longer able to pay for an item you wanted to purchase, you can’t help a buddy out, all because Venmo, the app you so desperately trust with your bank info decides to stop working on you in your time of need. This is exactly how I feel in this moment, and I’m sorry if this is upsetting to you, people who do so much work on Venmo, but it’s extremely frustrating when I am unable to send money to someone and on top of that, am unable to get tech support available because the form thinks I missed a spot when I so clearly filled it in. Normally in cases like these, I’d brush it off and be like “sometimes it doesn’t work” but this is a desperate time, and I’m out of options.

Worst Customer Assistance Ever. First off, you can’t even call a representative, you have to chat through a online text service which is extremely frustrating. Second I was paid two separate payments over month spans of 20$ and 30$ equaling 50$ total. A month or so after the kid requested a refund and venmo authorized it with no proof, evidence, or anything showing he was “scammed”. I had screen shots showing him saying he never requested a refund and I have messages with the Venmo service team guaranteeing the money went back to his account. I have no clue why Venmo authorized that refunded transaction in the first place, but because I had already used that fifty dollars way before he requested the refund, my account was then frozen and I had to pay fifty dollars out of pocket to unlock my account. From this day forward I will only be using Zelle, Cash-app and Coin base, three far superior money transfer sites. I was an active user of Venmo for over 4 years and it was extremely frustrating when I had one problem, and they claim a specialist will help and it’s just an automated text telling you that they can’t do anything and that I have to pay them 50$ for a refund that never should’ve been authorized as it was months later and I have screen shots proving the kid is lying about not requesting a refund even though Venmo “team specialist” is the one who guaranteed he received it. Very unhappy and spent over 6 hours trying to communicate and resolve the problem.

Waits until you add a decent amount of money and then freezes the account…. Transferred $90 into the account because it was working perfectly fine as long as the balance was only $5 or $25, but as soon as I sent the entire balance of my other bank account into it, which I was relying on to use over the weekend, they decided that was the moment to put a sudden hold on my account, holding my money hostage for several business days until they’re satisfied that I am who I say I am. I would’ve put the money somewhere else or left it where it was if I’d had any reason to suspect that it would suddenly stop working the moment I put my money in there… I only used the stupid app because it was more convenient and easy/free to send transfers to from PayPal. Now I’ve lost access to every penny I had set aside for food and other necessities this weekend. Will probably end up being assessed late fees for bills that will now not be getting paid. Awesome. If there was an issue with the account, why did they let me make it and accept my transfer? I, like most other people, do not thoroughly peruse the terms and conditions before I go about these things. I guess I’m going to have to be more diligent in the future / will definitely not be using Venmo any longer. I like to be able to rely on my funds remaining available for at least an hour after I deposit them into an account that has no problem whatsoever accepting their receipt, but suddenly notices an issue once I go to spend them.

So thankful!. Venmo is the first place to actually approve me for an unsecured credit card! Now I’ve been able to get a couple of others! It’s super simple to figure out how to use it! From sending money, receiving money to paying for a purchase! I love how easy it is to pay on your credit card also! And it reports to the credit bureaus pretty much daily! So if you end up racking it up, make sure to pay a little on it here and there or to at least pay the minimum due by the due date and then your score will go up! I wouldn’t really max it out though unless you plan on paying on it real soon!!!! If it’s too high then it might affect your score! So try and take it a little easy! :) Oh and it did take around 14 points ISH when I applied. But it’s gone up since so I’m not really worried about it at all! I am very grateful for them!! If you think you can be responsible and ready to up your credit score…. Then this is definitely the one!! Self and Chime also helped my score. But this one is unsecured! :)) I’m not sure if it helped having just the regular card for a year that they first give you to transfer money between friends. But if it did then you might have to wait it out. It’s well worth it if that’s the case!

so frustrating. I’ve used Venmo on and off for the past two years and there have been multiple issues: constant technical issues with certain banks that block you from adding an account, transfer delays, etc. The worst was when I got a $70 payment in June, and was not able to transfer it to my bank, so I contacted support and they said I was a “security concern” but could not elaborate. I waited for a follow up but never heard back so I emailed them. Maybe a week later they told me the same thing but provided no solution once again. Then I tried to send a ticket but they immediately closed it. It took another two weeks to get an email requesting a bunch of verification, I submitted them, next day they told me they didn’t accept my image format and added a request for not only my ID, but a SELFIE of me and my ID. Which is just weird?? I submitted it anyways because I just wanted my money. Took another month to respond. They then told me to change my password and reply and that I would then be able to transfer the funds out but not do anything else per their “security concern policies” or whatever. I quickly changed my password and let them know. Now mid-September and still haven’t received a response. I still can’t transfer my money out. This is literally the worst service I’ve ever seen. And I’m still trying to figure out how a 19 year old college student getting babysitting money could possibly be a security threat. Pls just give me my money venmo😭

They let hackers and thieves get away. I’ve used Venmo for years and have loved the ease of it. I’ve had no issues with them until recently. Both my credit card (not associated with Venmo) as well as my Venmo debit card number’s were stolen and hacked from someone online all within two days and were taken on a shopping spree. Luckily I have my notifications turned on whenever my Venmo card is used and as soon as two transactions came through that I did not do or recognize I went into my Venmo app and disabled my card and then proceeded to contact customer service. I let them know my debit card had been handed and I knew because my credit card was two days prior and I obviously did not mature the purchase. They canceled my card and sent me a new one. I submitted in a requests for a dispute to get the money back they had used and was told I would hear back from them from 1-10 days. In the same day I scouted the dispute they denied my disputes. I called into customer service the next day asking for a reason why my disputes were denied. They said my card was somehow there when the person made the transaction. They resubmitted a new claim for me to relook at the disputes and 2 days later they continued to deny me my money back I DID NOT SPEND. Even though they can see I disabled my card and contacted customer support immediately after the transactions were made to cancel my card and request a new one they are letting some thief get away with my money and I don’t get it back.

Usability is terrible. I never write app reviews but I feel so strongly that the venmo app is the worst app ever, and due to one of the recent changes, I had to come write a review. Using the venmo app is one of the most frustrating experiences ever and the fact that completing very very basic actions (ie. requesting money, viewing outstanding requests, cancelling requests, sending money) is extremely difficult is so whack. Coming from someone who works in developing software, I cannot believe whoever runs this app won’t prioritize basic usability and functionality. The app wont send money without crashing. The venmo team keeps adding all these pointless features while failing to even make the #1 task users take a seamless experience. The redesigns are so random and weird and do not make the app any better. They come with zero instructions on how to use the new interface. The button to view and cancel requests is randomly gone, and there are no instructions on how to now find them. If you’re going to change or remove a very important button, please tell me where I can find it. On top of that, I went to the venmo help center to try to find where I can view my requests and there are no articles. I would choose literally any other money transfer app over venmo in a heartbeat if it weren’t for the fact that most of my friends and family use it. If you work for venmo, I hope you read this review and feel dumb.

wish I could give zero stars. I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.

Horrible. I opened a Venmo account a few days ago and sent some money the same day. The website is clunky, counterintuitive, and had multiple options and offers that I absolutely do not need. The evening I opened the account I sent some money to a local service vendor. I saw him tonight and he indicated that he never got it. Looking at my account it shows that it was still pending even though it was sent three days ago. Tonight I just tried to transfer money from my bank into Venmo and three times it says there has been some problem and I should try again. Absolutely no explanation as to what the concern or issue might be. I am absolutely astounded to find out that PayPal apparently also runs Venmo. In my experience PayPal is smooth and easy and intuitive, very straightforward and easy to work with and understand. Venmo has just been nothing but a headache for me.I am likely going to cancel my account but then reluctantly will try to re-open another account with Venmo. Unfortunately it has penetrated the market to the extent that it’s hard to get by without Venmo right now. One additional small aside. The idea that you have to choose a privacy setting to keep your transfers hidden from the general public seems insane. It appears the default setting is for exposure of all transactions to the general public. Seriously?

Keep all your receipts they will not refund you for errors. Been using Venmo for several years. I’ve had the debit card which is very convenient since transferring money to a checking account takes days. However I had a local homegoods store double charged me on 1 single transaction they had me put in my card and then said it didn’t go through… so I put in a second time and left.. 3 days later I saw I got charged 2x and since I had chose email receipt that I guess I deleted the store couldn’t fix it. Venmo had contact info for the store who agreed to pull the surveillance for them if necessary and after 2 wks they denied me the refund. I again gave them all the info and they credited my account asked for proof I paid with another method which i didn’t have because it was a computer error not a payment error … they took back the refund 5 days later. Which they said I would get 5 days notice for and I got no email. Also when every transaction goes through you get an email this transaction that was doubled I only received 1 email for the purchase. After much back and forth with homegoods tech dept they discovered it was Venmo’s error. We submitted that info to Venmo and now we’re 8 wks later they still have not responded. Ridiculous.

Garbage. Most frustrating experience ever when support is needed and attempting to contact,m. Given me nothing but problems every time when trying to resolve an issue, my gf has $40 stuck in her frozen account and accidentally deleted the email with instructions on how to fix the problem, when trying to find mmm deal with that problem the only reply she gets is follow instructions on the email sent, I’m having issues trying to send money and tried everything but just being denied with no explanation, no card compatible to transfer to instantly, won’t let me send to the person I’m trying to send money to, won’t let me send to their PayPal or anyone’s PayPal through Venmo, ordered card because that seems like it’s the only way I will be able to access the funds, had the card on Apple Pay, but that doesn’t help me send money bc they don’t have an iPhone, and had to setup Apple Pay again so need the 3 digits but can’t get into my account now, idc what the reason is it’s my account and I can verify my identity, it’s ridiculous having to deal with this stuff when there is no fraud going on both with my gf account and mine, plus having to wait days I’m guessing even if the email wasn’t deleted and for a reply to the email I sent just now about my issue, and having no other way to contact a real person, number is a robot chat bkt is a robot and it says chat on app which is probably a robot to but can’t get in my account anyway

Unexpected Delays - No Course of Action. More than once my account has been “frozen” by Venmo. It’s a period of time when your account and your funds in that account are not accessible. You’ll be asked for an image of your ID to be uploaded and then told to wait. Ironically, the purpose of this type of service is to be able to instantly transmit funds digitally, from anywhere you have a connection to the network/internet. So when you may need the service the most, and have done everything you as a user needs to do, Venmo may choose to freeze your account for review. Which means, you no longer have those funds in your bank account and you can’t use them through your Venmo account. So in my instance, when I’m trying to get funds to a family member in an emergency, and we’re talking a couple hundred bucks, it gets flagged and held at the most inopportune time. And of course, those funds are now out of my bank account so I’m not able to reroute them a different way to successfully get them to my family member in distress. And BTW, I entered those funds on Venmo buying some Cryptocurrency. Only to find out you’re not able to send or trade Crypto on Venmo. Completely useless! That won’t earn you many 5 star ratings.

Overall Good Experiences for Years. My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.

Alberto Vasquez. I have not been able to use my Venmo account for about 1 month maybe longer at first they said I needed a new card ok I ordered and received my new card and still nothing account not working, then they said we have to verify who you are ok I sent in pictures of my Drivers License and a picture of me holding my Drivers License next to my face, and then they wanted a copy of bank the statement that is linked to my Venmo account so i sent it in , and then they said they had to verify that account by sending 2 small deposits and when they arrived to my I had to tell them what those amounts were so when they were deposited into my account I verified it through my account and my Venmo account is still not working. At the beginning of this account suspension I was able to talk with someone about my account they told me that it was because of some suspicious transaction so I asked which ones so I can look at them and maybe explain what they were for but that didn’t know and that I had to go to the live chat and chat with somebody to resolve this and I was like really I was able to talk with someone a couple of more times but now I’m not given that option anymore it’s like they have me blocked from talking to a live person but still can’t use my account. I can get on my account and look at it but I can’t add money and nobody can send me money all I can do is look at my account cause i try to add money cannot add money please chats with up on the live chat

Disappointed. I raves about Venmo and slowly everyone I know has said their accounts are all screwed up and they can’t use them anymore! My card issuer says every time this happens and payment is declined or limits of $200 per day we’re NOT on their end and Venmo says it’s your card call them and they say it’s not us. Now it’s every single card, every single amount and every single transaction has been declined so how can this NOT BE ON VENMOS END? I’m so disappointed, I pay my bills this way, my rent which i’ve gotta do over several days cuz the limits placed on my cards that neither Venmo or my card issuer will cop to placing on me and the cards and the account! It’s ridiculous and I guess I’m just done with it and gonna delete it cuz the “PASS THE BUCK” is like WOW here! So saddened and disappointed in a great app not even willing to investigate OR take responsibility? I mean how can it possibly be ever single payment method, every single amount even $20 and every single person I try to pay isn’t Venmo but all my cards are messed up at once? But I can use them in store, online, and anywhere else BUT VENMO? How can Venmo NOT admit it is them? Or say ANYTHING BUT HOW SORRY THEY ARE FOR THE INCONVENIENCE AND TO CALL THE NUMBER ON MY CARD NOW 5 CARDS? OVER IT 😢😔☹️

Best Money App outside of actual Banking. 2022 was difficult for me financially but when I signed up for Venmo it was a sign of hope. If there is ANY company that has a huge heart for their people it is this one. I tell whoever reads this in all surreal honesty. It has been a life saver almost having Venmo. Using the program is very simple and easy. There is absolutely nothing complicated about Venmo which is great. It is nice to see a program where they help you grow and develop your financial potential. I had been going through the past year with a lot of financial loss and troubles. I opened up a Venmo account not knowing what was going to happen. I signed up for the debit card option and it has been a worthwhile part of my financial development. As a young adult, it is important to me to find financial programs that are not complicated, have dedication, and will help you along your financial journey. Venmo did just that for me. I had some problems a couple of times that caused me great concern with my Venmo account and customer service was absolutely amazing at helping me. If it weren’t for Venmo, I would not have a financial program to come back to. It is important to find banking programs that help you and will work with you. My ONLY pet peeve is that Venmo does not support Apple Pay. It would be REALLY nice and amazing to see them enable Apple Pay as an option in the future.

Cash app rating of app. I hate to do this but the fact is Venmo has been a great cash app for going on 4 years I’ve had my acct for. I’ve never had any problems, no fraudulent activity and still none. But, just recently I played the “middleman” for payment of rendered service done on a vehicle from my father. Everything monetary was fine upon payment day. Transferred money when Service was complete by my father. About 30 days after, my acct is Frozen, with a now negative total of 500$ which I owe to Venmo because they chargeback money that has been paid to me. While the customer can say 30 days after paying me, I don’t recognize this charge and she needs her money back is a big loop hole if I ever heard one. I gave proof in all honesty of the situation. And now I have to wait up to 75 days for an investigation that is self explanatory. She paid me, proof thru the transfer between our Venmo accts, and a whole 30 days later, she gets to say I don’t recognize this charge from her acct to me, and Venmo goes ok, here’s your money back and we’ll charge him/me????? please make it make sense. Well, I’ll just have to wait for their response now about 3weeks in just waiting. I’m so upset on how this could happen. And this is why I have to rate 1 star. This inconvenience is going to make me delete my accts with Venmo, and I just loved the app, but when this thing happens and the process is very lengthy to get any results.

Customer Support Has No Clue What’s Going On. I’ve been using Venmo for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service. Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show Venmo has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using Venmo I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and Venmo just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better Venmo.

Their tech support useless and app mediocre. The “take back “ option on money sent to a non Venmo account errors out, and even though Venmo refunded the money eventually after multiple efforts to contact them, pretty stupid protocol. First you email support, then they send a auto generated email that you have to reply to in order to finally have a human read your message. Once a human reads it, they auto generate a standard response. While they finally returned the money, the status of the transaction on their app remains active and unresolved, so the first thing I see when I open the app is that stupid transaction that won’t go away with the same “take back” button or “remind “ button that errors out. The transaction on the website updated correctly, but who the help uses the website. We use the app. If they’re a fintech company, you’d think they’d have decent technical people to fix a stupid bug/glitch like that. Then the customer service/tech helpers say that if the app issue doesn’t go away after their recommended steps, it definitely an issue on the user side, and even that message is auto generated repeat statement. The impression that Venmo gives: incompetent and too cheap to keep qualified tech folks. Def moving away from using their form of payment. Then they send me a survey link which also errors out.

Zero stars. IF I COULD RATE A ZERO STAR I WOULD!!!! I had fraud on my account in the amount of $1999, Venmo has done nothing. It disrupted my entire life. I had to close my checking account if 20 and lost all the benefits that goes along with it. I have been trying to get my Venmo account unfrozen and it has been a nightmare. I have called multiple times, emails, chats and 3 weeks later nothing. I finally got a representative on the line that told me that they needed to verify my identity. I sent selfie and drivers license as requested. I had to enter new payment method and I entered my debit card this time. She tells me that she needs a statement for my debit card to show I am the authorized user and owner. If anyone knows there is not stammer for a debit card. So I tell her the card is linked to my new checking account . She tells me that I need to send proof of ownership a statement. I said that is a privacy violation to show my transactions and it would not show card number . We go back and forth for and hour… insisted that I need to send bank statement which I did not have because it was not 30 days for new account. We leave it as when I get statement I would send . Here I am sent statement and account is still frozen. Why do I have to go thru so much verification but when Venmo took $1999 out of my checking account they did not need verification. Almost a month later sent everything they have requested and still my account is frozen.

Treated me like a criminal. I rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible.

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Convenient but still frustrating. Venmo is a convenient money sharing app since it’s the one most people use but man oh man does it have some serious hang ups. It automatically shares your transaction history with all of your friends. It pulls these friends from Facebook and your phone and makes that list public as well. So anyone of those people can see everyone you know and who you’re paying for what. Also as far as I have found there’s no way to turn off the friends feed or make your personal history your home feed. It defaults to the friends one meaning every time you open the app you see an endless list of your mild acquaintances’s financial transactions. Rachel from high school must be getting married cuz she just Venmoed a wedding photographer and a dj. Your old coworker Tom just paid someone you’ve never heard of for burritos. Carol just paid Jennifer for some wine. Good for them. Glad they’re still having that wine Wednesday. But like who is this for? I hate it. I just wanna slip my friends some money when they grab me food or pay my portion of the rent without going to the bank. Who wants to see how their friends are spending their money? Why even mix the social aspect into it? Get it I guess cuz cash is so last decade or whatever but be prepared to find it as annoying as any other social networking site.

Was best cash app until. I had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the Venmo account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with Venmo

The absolute worst customer support when you need it most. If you have an issue and need help you will regret using Venmo. Working with them has been the worst customer service experience in my life and I work in client service and really try to see the good in everyone. When my case with Venmo involving over $1,000 was finally resolved - after grueling, endless communication with Venmo’s team, mostly one-way, resulting in auto- responses from them and beyond frustrating redirection to email their team when calling, I vowed never to use Venmo again. Once my case was finally resolved by Venmo I was so happy to be able to be done with them! Yet the problem continues because Venmo will not allow me to close my account due to a technical glitch in their software still showing an open case. It’s been 2 months since my case has been closed and they keep telling me that engineers are working on this- for 2 months?? Last I was told they were elevating this case and I would be reached out to, but nobody has reached out. Its now been 2 months and all I want to do is close my account. If any scams or issues come up, I feel way more comfortable going directly through my bank or using Zelle. Venmo will not have your back or even provide adequate customer service if you ever need them. I do not recommend using Venmo if you have the option.

Really handy - a few issues. I use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!

Payment problems. I have money in my venmo account and it’s not allowing me to pay someone with the money in my account it only allows me to pay with my debit card but I can’t pay with my debit card if my money is in my Venmo this app has serious problems that need to be addressed. Your instant transfer system needs to be fixed I talked to a support person and they told me that somedays you can instant transfer and some days you can’t this is upsetting and brings me to the conclusion that I will not be using this app. I can’t give the app no starts but if I could I would considering that your app isn’t compatible with my bank so I have to manually verify my bank which takes 3 days and then the standard transfer takes up to 3 more days so I cant get my money for a whole week like that is an issue. If I can instant transfer yesterday I should be able to today especially if there wasn’t no suspicious activity or anything of that matter on the card or account. Once I get my money I will not be using this app and I will advise all the people I know that have it to use a different app that actually gets you the money when you need it, I’m also never going to advise people to use the app or download it because of these problems you are hold peoples money and causing problems for them. I would fix your problems before your app falls under.

Hackers. Recently just had someone hack my account and had someone calling me claiming to be from Venmo trying to get me to send the money back.... $1,300!!!!! They got into my Venmo account somehow and changed my email and number on the account so i can no longer gain access to the account they then processed to send $1,300 to another random girl. Luckily i called my bank in time to have them cancel that card connected to my Venmo account so they couldn’t touch my bank card, but that’s not the point the fact that’s someone got into my account so easily and got access to that information is crazy to me. All while this was happening i was trying to contact the real Venmo customer service and they were closed! I couldnt react nobody !! I created a new account just to look up my old account to see the activity on that account and i was able to trace at least 20 girls that the money was being sent to through the scammers and the fact that Venmo is so blind to see what’s going on and probably still doesn’t even know so ridiculous!!! You think for a app that has so much important information about their customers they would have 24/7 customer service. I sent a email to customer service and have yet to hear back. Delete your card from this app since they obviously show they don’t care who gets access to your bank card.

Avoid at all cost. This has been the worst experience in my 45 years in the terms of banking! I mistakenly allowed my employer to pay me through Venmo over two and a half weeks ago , since then I have had the money I worked for out on hold twice was only able to withdraw 200 in two weeks. I live paycheck to paycheck like a lot of the world and my family went without food and other necessities due to this situation which was not at all out fault! So, here we are three weeks later and school is about to start and even though I am verified by them now they still have my money on hold and I have two boys ages 13 and 7 that start school Monday and need clothes, shoes, and supplies! I have expressed my need for my money to Venmo in every venue and they have no remorse for the pain and misery they have forced upon my family , I know this if there is any grounds , reason, or legal action I can take against them someone please advise me because I wouldn’t wish this on any other family that needs there money to live on , VENMO ONLY PROTECTS THEMSELVES FROM THEMSELVES THEIR EXCUSES FOR THEIR ACTIONS ARE ONLY HIDING SOME TYPE OF SCHEME TO KEEP YOUR MONEY TILL THEY CAN CHARGE AS MANY FEES AS POSSIBLE! I pray that the good lord can help this company see the pain they are causing people and help them change there actions for the better of the customer not the company!

Unethical. I’ve used Venmo for years now. Yesterday I tried making a payment and i could not use the balance on my account. Instead it charged my credit card along with the 3% fee which amounted to $15. When I contacted customer service I was told they sent an email about in September saying we can’t use our cash balance without verifying an already verified account which I have used for years. No notification on the actual app. No warnings or information on what to do to use the balance on the account . Seems really unethical. If these accounts need to be verified then wouldn’t you assume the emails also have to be verified? Why is there not information on this on the actual app users will be guaranteed to see? It’s less about the money and more about ethics. Very conveniently block users from using funds in their account so you get to hold on to the cash and also charged fees. I was told they would credit the 3% fee as courtesy but since an email was sent out in September then they can’t extend the courtesy? Isn’t that the purpose of courtesy?

Constant issues with Venmo freezing my money. They’re holding money paid to me by friends of about 183$. I tried transferring to my bank account and it shows my account is frozen. I can’t transfer it my account and can’t pay someone off the limbo balance. I’ve contacted customer service, email, live chat, read all the preprinted information which doesn’t help since all those are about money owed. This is money for me that’s just sitting there. I’ve sent them a copy of my drivers license to show it’s me. Signed up in Facebook where I only have one account. It’s still saying to contact customer support! What else am I supposed to do. It’s signed up to a new bank account at a credit union. So I correctly entered the routing number and proper account. It’s still frozen. No answer. My account is verified through email. We are at a stand sat I’ll since January. I just want my account open and give me my money. So I ask my friends if it came back to them? Pay me again but in cash? I don’t know what to do at this point but I’m losing money because nobody can pay me in Venmo. So many dinners where nobody has cash so we all Venmo. I’ve lost money friends are trying to reimburse me. I never see it because....my account is still frozen. Since January. 😑 my bank can’t speak to third party and it’s not my bank with the issues.

Difficulty in removing credit card. I have been trying to remove a back up credit card and adding a new credit card to my account. They are from the EXACT same vendor, just a different number. The old cc had to be destroyed due to fraud so I was issued a new card. I can successfully add the new card but it will NOT allow me to remove the obsolete card. I tried calling the customer service number and there menu does not allow me to connect to a live person and the options given as to why I’m calling does not contain anything regarding my issue. I tried just selecting something to see if I can get sent to a representative but NOTHING worked. I sent a message through the app explaining my issue and received a robo-response, suggesting I select from a myriad of other options but again, nothing even remotely related to my issue. I’m considering deleting the app and just using Zelle, with which I’ve had ZERO issues. The fine art of attending to a customer’s needs personally is a thing of the past. Even their “chat” is robo, so no personal interaction. UPDATE: I finally received a response to my many messages about my issue with adding/ deleting a credit card. The rep intervened and fixed the issue then reached out to me via email as to the resolution. Additionally, he apologized for what transpired. The take-away? Be consistent with your complaint.

HORRIBLE APP!!!. The most unsecured app I’ve ever used! I have had money stolen from me TWICE now! The first time was over $600 and it took over two weeks to get back. The second time, someone signed into my account (after Venmo assured me my account was not hacked the first time) and sent themselves over $7,000!!! This was another two week fiasco! And because my bank account was attached to my Venmo account, the money came out of my family’s checking account. I had to wait two weeks to get everything refunded to me, close my checking account, open a new account, and I’m STILL in the process of getting my automated bills transferred to the next bank account after they all were unable to go through. I have gotten collection calls, calls from my utility providers, and calls from people I’ve written personal checks to because they have not been able to get the money I’ve owed them. It has been the biggest nightmare!! I can’t even explain the emotions I was feeling when I saw that much money stolen from me and I had to call their customer service in tears. Venmo has a lot of work to do to help protect their users! I will not be using Venmo anymore from now on, which is extremely disappointing because I loved using this app for various reasons. But this is extremely unacceptable!!!

I encourage all one star reviews. To start marking helpful all other one star reviews. I’ve had 525 stolen from me by them and I’ve uploaded my information 5x minimum. I encourage each of you to take your issues and your problems to a reputable law firm such as Phelps (who I do not work for but have done work for me in the past). They are not a typical plaintiff attorney. They are a defense attorney out of New Orleans and are excellent. If enough of us contact them they will likely see the class action law suit that has to be done to make these people not only give us our money back but also interest lost services pain and suffering, etc. I’m confident you can’t make a user agreement that is illegal and theirs clearly is. It doesn’t matter if you say in your user agreement you can’t sue or take to court when that document is full of illegal provisions not written by an attorney who knows anything about banking law or e-law and Phelps has a department for the new services being offered as an app. Look them up. You may have a branch in your area because they have a world wide presence. Venmo is stealing money from every 1/10 people and you’re talking about millions of people that money adds up quickly. They do not have a right to keep money you have rightfully proven is yours. Stick to brick and mortar people.

Horrifying customer service/fraud/escalation team. Most of their customer service is completely automated. Takes ten minutes to get someone on the phone. The girl I got kept repeating things back to me which were not what I said. I had to clarify multiple times. I asked for a supervisor when she didn’t have the authority to comp me the transfer fee for transferring my money back to me due to fraud thru a compromised password in a data leak that Venmo should be responsible for. She left me on hold while she ‘finished her report’ , after five minutes I gave up and hung up as it seemed she would not be transferring me to her supervisor after all. So due to a data leak- someone transferred all my money out of my bank account to Venmo where it takes 4 days to transfer, so my bank account is empty. She was unable to do ANYTHING so the bare minimum I wanted was to have the instant transfer fee comped. Update: After their ten day waiting period where I went in and ‘froze’ my account and was told I could unfreeze at any time. NOT TRUE. I was the one who froze the account and now that the ten days of locking be out of ny account is done they decided that my account deserves further scrutiny and they will not be unlocking it after all fOR AN ADDITIONAL TEN DAYS! They have had $2,000 of my money for ten days! Now they will have it for 20 days!

Treat customers like trash.. It’s fascinating to me that Venmo chooses to partner with Synchrony Bank for their Visa card. Essentially they’re handing over quality, loyal customers to an outside company that treats those customers like trash, in Venmo’s name. I applied for and received a small ($1000) Visa card. Two months in, when I make a payment Synchrony chooses to hold that payment for several weeks before it’s available to use. Let me clear…the payment has been authorized and pulled from my bank, so they have no problem getting their money immediately, they just don’t give you access to your available credit line for several weeks. There’s no warning this will happen nor explanation for why it’s happening…they just sit on your money. Calling in, I worked my way up to a supervisor, who explained that they do this because you could reverse the payment anytime within 21 days of making it. So…bottom line, they trusted me to grant me a $1000 credit card, but then demonstrate that they don’t trust me by not allowing me to access said credit line. Synchrony, you treat your customers like trash. Venmo, shame on you for partnering with a company who is willing to treat YOUR customers this way. As far as I’m concerned, you’re both trash. Next week I’ll be paying off the Visa and closing it and then closing my Venmo account as well.

RIDICULOUS. Venmo is absolutely ridiculous they suspend my account for NO REASON whatsoever, then hold my funds hostage. What’s worse is they don’t alert you in the app that the accounts suspended they send an email like SNEAKS. Regardless the suspension says I’m not allowed to send or receive money until i verify my identity (which has been done since the day i signed up for venmo 5 Years ago! The account suspension email went thru at 10:24 am i had someone sending me a substantial amount of money at 10:45 am now they allowed the money to be sent despite the suspension saying i can’t send or RECEIVE… So now my moneys frozen for 3-7 days until a supervisor calls me back and THEY WONT EVEN TELL ME WHY it’s suspended. They said “add your license and it should fix it beforehand” i tell them my license has already been in the app for 5 years can i speak to a supervisor and i’m told 3-7 business days before they respond. I am so disgusted with these people it’s not funny. I never would have had the money sent to me had i known it was suspended but the money never should have went thru BECAUSE the accounts suspended and now holiday weekend and my moneys held hostage for god knows how freaking long.. HORRIBLE HORRIBLE customer service and completely shady practices. When this is resolved i’m done with venmo i’ll be using zelle or something else for my money transfers. Stay away from Venmo is my advice

Little to basically no support with customer service. I used to be a long time user because it really made transferring money easy. As a freelance designer it made things easy with my clients when it came to payment or changes. I even eventually convinced all of my friends to get it for like food and drink transactions whenever we go out. After years and years of support I suddenly lost all functions to my account and when I looked through my emails and my contacted support the only answer was I broken some form of user agreement which I read through but was unable to figure out what since I only use it for work related and with my friends. When I contacted support I got some of the rudest people and some who would tell me to write or go to their main headquarters to get an appeal so I can figure out just what terms I broken. It happened all so suddenly it was basically “we no longer what you on your platform but please continue to support us” and that just left such a bitter taste. I used to heavily support venmo but now I can’t even use the app that I got all my friends on. I had to slowly convince them to switch to cash app or zelle because I had no way to pay them back anymore. If anything goes wrong with your account don’t expect them to give a dime to help you. You could be supporting them all you want for years and suddenly they no longer care.

Trash. Venmo is literally one of the worst apps you could possibly get. I tried to send money to my account instantly and it wouldn’t go through. The excuse I was given was because of “suspicious activity”. Basically whatever they deem “suspicious” is grounds for your account to be frozen, delayed, and or locked completely. Pretty much any large sum of money is apparently “suspicious” so I wasn’t able to get my money out even after I said oh well I’ll just do the standard transfer and wait the 1-3 business days. I had to send the money to a friend and have him do it instantly and send me the money on cash app. I’d honestly advise using cash app over Venmo easily. It’s simple, easy, and doesn’t have so much baggage with it. You just type the amount you want and you can send the money to someone instantly and take that money out whenever you want to. Customer service was awful and they didn’t believe the account actually belonged to me and had me go through at least 4 different security processes on the phone to make sure it was actually my account even though I explained in detail only things an account holder would know about their own specific account. They tried to make it way too complicated to use and it’s honestly a hassle anytime you actually want to use the app. I deleted it so fast after getting my money out and I’m never using it again

Refused to Get Me My Money Back. Venmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users.

Garbage service. For some mystery reason my account has been flagged for a violation (this is coming from PayPal) with zero explanation or even any transaction specifica of how I supposedly violated any of your policies…but I have to take your word for it that you didn’t make some mistake etc and now I can NEVER USE this or PayPal again. No big deal I can use others but the point is that the way you have handled this is absolutely absurd. Makes no sense why you would not indicate to me at the very least what transactions were flagged as violations to be able to validate the decision to permanently ban me. TERRIBLE TERRIBLE BUSINESS PRACTICE. And to think Thai is likely all because of some unauthorized activity which you are supposed to provide support for and actually have done but despite acknowledging the dispute and refunding my money, you STILL have kept the permanent ban in place? The worst customer service ever, but no surprise really considering I was a victim of fraud in another PayPal transaction earlier in the year and it took me screaming about it on Facebook to actually get sometime to even bother to look into it and eventually get the issue resolved. Terrible business practice and I hope the new world order that is coming out a you out of business. You don’t deserve business if this is how you treat customers that have been with you for well over a decade. Garbage!

LOST MY FUNDS FOR A WEEK NOW !!. I have never done a review on an app before but this completely unbelievable !!! I made a standard transfer to my bank account which I haven’t previously had an issue with. I was unaware that I couldn’t use a nickname in the app separate from my real name and that my bank was going to return the transfer being as they will only accept it in my name. They sent it back as soon as they received it. I should gotten my money back into venmo the 27th. This is my rent money my kids Christmas money food clothes diapers we are homeless and lost everything this isn’t fair. Customer service is shotty they all give me the same run around information without actually looking into it repetitively until I unfortunately have to start to get a bit rude. Saying “You basically just have to wait for the money to show back up” Then I am told to wait on a “Specialist Team” to respond to my email. I requested a number to call them on which I was given but immediately informed that they are only available by email which they aren’t responding to. That’s really upsetting for me as this was my first time giving the app a real try before switching my direct deposit. Now I’m not too sure I’m comfortable allowing them to be my complete bank. Will change my review once I have received my money !!

Worst customer service. So I paid my landlord from this app and my first time using it didn’t do it the right way my fault so I called and got it taken care of they told me it was all fine and that it will work it self out in a week so I listened and didn’t do anything about it because I was told it was FINE! Month goes by and I run out of money my very nice mother in law help me and my husband out with food sends money over so we can go grocery shopping so while she does it we go to the store we get there and the money said it got taken out for funds that are due or whatever and so I call and they said I never did anything about it so I ask can I please get that money into my account and I can work the rest out later I need food and this money isn’t ours someone gave it to us and she got an attitude with me and said she can’t do anything that I should of paid it off when this all happened and so my husband got on the phone and tried to get her to pull up the phone calls that I had because they recorded it and she said she can’t do that that it isn’t how it works so why does it say in the beginning that phone calls are being recorded if that isn’t how it works??! So now I don’t have food or money and this horrible ladie didn’t do anything that she really could of done I’m upset and broke!!..

Venmo is terrible terrible terrible. I had tried signing up for Zelle and their app had major glitches that I wasn’t able to even begin signing up so I decided to try Venmo. At first, I was super happy with the sign up process and was glad I had found something that was so simple to use to begin with but I shouldn’t have gotten so excited. As soon as I got money transferred to me, that’s when all the bad stuff started to happen. My money was stuck in the account (and it was a lot) they kept freezing my account no matter how many times I sent them my drivers license and bank account information. It was terrible! They had me send them the same documents over 6 times! I kept getting emails from Venmo saying my account was frozen, then I’d send in my personal information and it would unfreeze, just to get frozen a few minutes later. I never got answers into why this kept happening and there is nothing but automated emails! When someone REAL finally got to me, they weren’t even on the same page as me. They didn’t even know my reason for contacting and had my issue all mixed up. All I wanted was my account to not be frozen and I absolutely verified my identity with this company several times. Venmo is terrible, I don’t recommend them. I’m sticking to Apple play! Or something else entirely. I DONT RECOMMEND VENMO.

Was good-they Dont support joint accounts. They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.

Worst customer service ever. ZERO STARS. UPDATE: January 2021 - They froze my account again. They emailed me to verify my identity at 5 pm because I was busy and didn’t respond by midnight the same day they locked my account. Absolutely ridiculous!!! Not even 12 hours to allow a response!!! Now I have to go through the hassle of waiting for a certain representative to email me. A chat agent couldn’t assist. Last time this happened it took 5 days to get the issue resolved. July 2020 - They froze my account when I applied for the debit card. I only get mail via a PO Box due to living in a small town. No luck with their customer service. They just keep saying they will escalate the issue and it will take 2-3 business days. I’m already past that. I’ve never had this much trouble. They’re owned by PayPal. I’ve had a PayPal account for over 8 years with my PO Box and the same information and they didn’t throw such a fit. They needed my address to mail the debit card. My only mailing address is a PO Box because that’s the only way we get mail in the small town where I live. I even sent them copies of my ID, bank statements and bills with my physical address that get mailed to my PO Box. Proving my identity. Venmo will not for any reason send a debit card to a PO Box. But all my other banks and credit card companies have no issue with it. It’s ridiculous.

Much easier to use than writing a paper check.. Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe Venmo is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use Venmo to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using Venmo as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.

They really froze my account and trying to hold my money. Okay hello my name is johniqua so it says that Venmo is holding my money okay after my money is returned I’m not using Venmo again. I understand I violated some kind of rule or whatever. I clearly explained what happened plenty of times 4 times in a row sent my ny stat Id picture twice. I don’t get it I couldn’t put the money on my card I clearly explained that then it says I can’t use my account how in the world is it that sending money is so difficult. when you try to get your hard earned money back to you. which your the rightful owner of someone tells you they’re gonna hold it oh heck no. I will like my money returned to me no one has to ever worry about me using this app again. I’m sure I will never use this app. I will be darned if someone freezes my account then I give my Id and tells me they’re holding on to my money as if I’m a little kid who just got there allowance and is spending to much money I understand not you fault I chose this app and have to deal with whatever but if I knew I was causing trouble sending the money back to my boyfriend and requesting it back because we both couldn’t find a card to place the money on I would’ve been asked my sister to use her bank card to put my money on man why the heck why do I have to go through this so I really can’t get my money back

Terrible customer service. God forbid you have any emergencies with your money because you’d be better off sitting on your couch doing absolutely NOTHING, it would have the same end result as if you try to get help from this company. My account was compromised and they have yet to do anything at all about it. If you want to speak to a customer service representative and live people when you have an issue that will be too much to ask because that’s not available. They don’t have an emergency hotline so if you do have an issue you have to send an email and they will MAYBE get back to you in 24 hours if they feel like it at all. I’ve sent 3 emails in the past THREE DAYS so yes more than 24hrs and not one has been responded to. A lot can happen in 24 hours AS IT IS, especially if your problem is as urgent as your account getting hacked into and someone else having access to confidential information. And they don’t have a number for a live agent to call, so you would think that they would be prompt on their emails. Wrong. Even though I got the major stuff sorted directly with my bank I still have someone making changes to my profile on Venmo. Read all the reviews about their terrible customer service it’s all the same, especially if you go online. Do yourself a favor and use zelle or literally any other app.

Venmo for business steals your money. Venmo has a purchase protection option that is tucked at the bottom of the screen when you go to pay a business account. This takes a percent from the seller to ensure purchase protection. The thing is, it’s positioned in a way where people use it ALL THE TIME without realizing it or what it does. There is no way for the business to turn it off, and so Venmo is just inconspicuously dipping into our profits. It takes a small percent that really builds up. I use my business Venmo for selling concert tickets to my shows, merch, etc. so the purchase protection is completely unnecessary considering I’m handing the merchandise out as they pay me. I even had a VENUE get confused and pay us out with purchases protection which took a percent of our PAYMENT. We weren’t even selling something. It should be up to businesses to ensure their own refund policy, or at least agree to purchase protection if requested by a customer. So many times the customer and seller are confused and annoyed by this. I don’t think it is a coincidence that Venmo positioned this button it such a way that people click it all the time thinking it’s just agreeing to the transaction or something. It’s a way for Venmo to capitalize on user error. I’ll be deleting my business Venmo promptly so I can actually keep my profits.

Venmo is LITERALLY the worst!!!. When I first started using Venmo a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted Venmo myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating Venmo. I will never use Venmo again. If you read this, please don’t waste your time on Venmo, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye Venmo. 👎🏼

Horrible turn-around time. Venmo has been holding $500 in my account, frozen, for 14 days now. They blocked my transfer for ID verification. I have uploaded requested documents twice, called customer service four times, written two messages, and NO ONE has responded to ANYTHING. The customer service reps, if you can get to one through their highly real-person-avoidant automated system, are not allowed to transfer me to an “Account Specialist,” who will only communicate with you, not matter how complicated your issue, by email. Then COMMUNICATE. One rep said wait 6-7 business days. Then another one said 7-8 business days; then 7 to 10 business days! Not a single returned email in 14 days, and now it’s the weekend. Not even an automated message telling me about any progress on my case. Nothing. Just holding my money for fourteen days and counting. For ID verification. In an age when checks of your entire credit history, with addresses going back your entire adult life, can be done in 1 to 2 minutes. Their customer service procedure and policy are designed to not allow anyone to talk to you. It is dehumanizing. This is the worst “customer service” experience I have ever had with a business that handles my money. I do not recommend Venmo. I would give -10 stars if I could. I will happily dissuade anyone from using it.

Great New Gossip Feeder. It’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!

Privacy issues. Transaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea.

UPDATED: from 1 to 3 stars (shady UX design; great live customer service). With zero recourse through the app or website, it is FAR too easy to mistakenly send money as a purchase. In other words, it's a shameless cash grab by Venmo unscrupulously skimming 1.9% off the top of every transaction without adequate safeguards to protect their customers. By initially conditioning their users with completely unchecked fee-free transfers, they have now sureptitiously made it entirely unintuitve to properly classify transactions as actual purchases (fee-incurred) versus truly fee-free transfers BEFORE the sender hits send. Shameful. Venmo is past its prime. Zelle is a far better way to send money between family and friends. UPDATE: 3 stars (average of initial 1-star for the above stated reason and 5-stars for excellent live telephone customer service). Live telephone customer service is readily available, and a few options are readily available for fee refunds on transfers mistakenly made as purchases. Venmo has a dedicated department to handle such issues. In my case, my issue was very satisfactorily resolved in less than 15 minutes. Thank you Venmo reps Alex and April for your professionalism and forthrightness with details about recourse options and their ramifications. Definitely will continue to use Venmo - just much more carefully going forward.

They hold your money w/o exp. & access acct details illegally. Someone recently opened a dispute against me however she opened the dispute before the agreed date to ship. It makes no sense. So Venmo froze my account and would not tell me any information. They kept telling me an account specialist would contact me...well the lady demanded I ship her stuff before the account specialist ever reached out. I had already verified my identity yet they wanted me to submit more proof to even inform me of the dispute. Long story short Venmo has closed my account permanently without asking for my side of the story and without any explanation at all. When I respond to the emails they just reply and say they cannot assist me any further and The money in my account will now be held for 180 days-again with no explanation as to why. If I weren’t I contact with the disputing party I wouldn’t have even known a dispute was opened. To top it all off the disputing party has informed me that they have a family member who works for Venmo and has been providing her with my account details. I emailed Venmo’s privacy department and the following day my account is permanently closed. Do NOT use Venmo unless you want to risk your money being held for 180 days without explanation. BBB and FTC will be hearing from me next. Employees cannot access and provide my information to another user for any reason- especially for personal, family matters.

Worst Customer Service. I am giving this poor review because this might be the only way I can get Venmo to take this matter seriously. It’s a convenient money app, but use Zelle because it’s safer. I have contacted Venmo for a number of things. Always sending them an email. I get a response back from one of the operators or whatever. I tried to email them back. I never hear anything. Venmo sends a follow up Email asking me to respond to the email or if I don’t, then they assume that everything‘s been resolved. I respond to their emails multiple times nothing gets changed. The chat box is useless. Phone number also useless. My account is frozen because of insufficient funds on a charge that I believe was complete. But I paid what was owed. Waiting for the transfer. Got an email saying that I owe more money. Try to contact someone via email. They asked me to send a confirmation that the payment went through on my account. Send the screenshot- haven’t heard anything back. Got the email from Venmo that if they don’t hear from me, then they assume the issue has resolved. Woke up to another email saying that I owe more money. This is infuriating and probably the most unhelpful way to “resolve my issue.” Venmo is fine when it works. It’s convenient. But once your account is frozen or locked out, you’re screwed. Highly recommend Zelle instead because it’s bank to bank and FDC approved.

Zero customer service. I dislike everything Venmo but regret ever getting a Venmo CC. The very first time I used it, I got ripped off by a scammer using a fake Venmo account. I tried for weeks to report the account but I never got a reply back from support when I emailed them about it, and I never even asked them to refund my money, just to try and trace the person. Well, I knew I had to pay the money on the card so I logged in several times over the course of the following month to try and make a payment before it was due but, the app nor the website would let me pay on it. Yet, once the due date had passed, and they charged me a late fee, suddenly I was able to pay, late fee included of course. Next thing I know, they email me that they were lowering my credit limit because of a ‘late payment’, lol, oh yeah, they did that. Anywho, I made that over stuffed payment, and the next month, I immediately paid the balance in full (that was about 3 weeks or so ago). Then, the other morning I get an email from them saying I have a payment due!!! HOW do I have a payment due on a ZERO BALANCE. Why am I being charged interest on a $0 balance?? Something ain’t right about a company that does business this way. Just remember people… read the fine print with these companies, I know I will from now on.

Awful Customer Service. I had my bank account hacked through Venmo. When I tried to get help, even though I never had money in my Venmo balance, they tried to say I owed them money. It was a huge fiasco, I tried over and over to explain to them the money wasn’t hacked through my Venmo balance - that someone had actually gained access to my bank account. Not only did I have to wait 3-4 days in between responses, the issue still isn’t fixed and it’s been almost two months. They have had me upload my documents to prove my identity twice - and then instead of helping me figure this out just suspended my Venmo account for me. Even though I submitted requested documents, showed proof of my situation at minimum 4 times, and have tried multiple times with at this point - 2 weeks no response - with no avail. Venmo doesn’t care if you get hacked or if there’s security systems that are faltering and are the reason you get hacked. I use Venmo often to send my partner money and family money, a lot of them like this platform. After this, my entire family will also probably be leaving a one star review for Venmo and also cancelling there accounts. I’ve even tried to make a new account, but since my phone number is “in use” it won’t allow me. Even though the “in use” number - is a suspended Venmo account at this time. I will never use Venmo again.

Customer service? What Customer service!!!. Wow!! I cannot believe that a company can own and operate an app while generating so much money from consumers and not be legally bound to have to have an option where the consumer can actually speak to a live person in order to get help with their product (the app)! Instead you can submit a review and rhe. It automatically sends you a response ( meaning no one is actually reading your emails) that sends you to about 15 different articles to read and figure out your own problem with the app! Then when it doesn’t solve your problem you re submit a request and it automatically sends you a response and the circle continues!!! Smh!! What a joke!! I call the number and it sends me back to the website for the circle to continue!!! Please get it together Venmo!!! Iwould say that I would not use this app until you correct this!! But, I actually cannot use this app because there is a problem that I cannot figure out and it won’t recognize my credentials and I cannot get Venmo to assist!!! SMH!! Zero stars if I could!!

Useful!. I love Venmo and love even more that it provides an actual debit card for cash atm withdrawals and in store purchases. It’s so easy to send money between friends etc.. The two downsides? 1) I don’t like that everyone can see who you send money to and who your “friends” are. You can change your feed to private buy you cannot hide your friends list. Not sure everyone knows that they can hide their feed though. It took me a few years of using Venmo to even discover that feature. 2) I don’t like that once you send money, you can’t take it back in the event that you accidentally send too much money OR even worse, send money to someone you don’t even know on accident!! If Venmo could change the allowing of anyone that uses Venmo to see your friends list and my #2 complaint, Venmo would be a game changer for real! I use Cash App a bit more frequently just because no one can see your connections and no one can see your feed at all since it’s not even a feature or setting that needs changing. Thank you Venmo! You’re still a valuable presence.

Potential—but terrible customer service if needed. When the app works, it is nice and convenient. However, if you run into a problem the customer service is very poor. I had a payment that wouldn’t go through. I contacted them and was first told it was on the bank’s side. I contacted the bank and they explained in detail why this was not accurate. I was then told to just keep trying and eventually it would likely work again. After four days with it not working yet, I called. I was told that it was something with the algorithms they use and they could not resolve it. I was then told that it would likely just start working again at some point. I asked if I would be notified when I could use it again and was told no. So they expect for me to just keep trying this with no guarantee that it is going to work. If I am to use this with friends at dinner, or to pay someone, without knowing if it will work, it makes me look really bad. If I am paying someone doing work for us, they may wonder if I really have the money. It may cause them to question if they want to take my business. I will look into other options because of the really excessively customer service. I should note that I spoke with four people at Venmo over time, so it is a pattern of poor customer service and not just an isolated person.

Too Much Wrong And No Help. Venmo is holding $1,380 of my money. My account has been frozen for 2 weeks going on 3. I have called everyday since the first week and they keep telling me it will take 2-3 business days EACH DAY I CALLED. Eventually I was told to verify my ID. Something I attempted to do the very first day I created my Venmo account. I then proceeded to send my information to them again 5mins after. Venmo responded by saying my Id didn’t match. Before this I was able to transfer and send money no problem. So what’s the problem? Why can’t I access MY money. It shouldn’t take 3 weeks for this. All I want to do is transfer my money and there’s no way of getting help. Customer service keeps saying the same thing and has not provided any useful information. It feels like they simply don’t care. I would like to keep using Venmo. But again, all I would like to do is have access to MY money. That’s a HUGE problem. This also has happened to an older account I had with Venmo. I’ve also done my research on this type of incident and see that some people accounts are being permanently deleted and not returned their funds without a explanation or valid reason. I am well aware of the user agreement and I WILL sue if this happens to my account. I will also not recommend to anyone if this isn’t situated soon.

Don’t get this app unless you want endless frustrations. I start this review out by saying, this app can work great. Only for the lucky ones. I used this app for about a year before I became one of the unlucky participants. I followed all the rules, did nothing wrong, and one day my account was frozen for absolutely no reason. I couldn’t send or receive money. I wasn’t even able to transfer the money i had in my account, to my bank account. I emailed the support team which likes to pretend like they’re helping you but they really don’t. Nobody helped me. They told me there was nothing they could do. After frustrations grew smaller, i decided to give the app one more chance. I downloaded it again, created a new account. And a few weeks in...BAM! My account is frozen again. This time it’s because i have “duplicate accounts”. I just want to know HOW i’m supposed to only have one account if they screwed me over on the first one, forcing me to make another. As of right now, I have $115 in my second account and there is no chance of getting it out, due to my account being “frozen”. I have tried emailing, calling, and everything in between. This app and its support team are unprofessional. They stole my money and I’m never getting it back. Do not download this app unless you want to risk being one of the unlucky ones like I was.

Payment Racism? I think so.. I sent a payment to my boyfriend to pay back for a dinner we split and our water bill. Because I referenced the name of the restaurant “Shiraz” in my payment so he would know why I paid extra, the payment has now been flagged. As someone who has been using Venmo for years, I am appalled. How is the payment for a restaurant flagged? Is this because it has a Persian name? This sounds a lot like racism to me. You need to do better. Many people rely on this service to pay for goods, send money to friends or family in need, split bills, etc. and do you think or expect that all will have White or American captions for their payments? I would guess most send payment reasoning in other languages. So if you are unable to dictate that Shiraz may be for something beyond the small amount of knowledge one system has, how are you able to “monitor” in other languages. My guess is that you’re flagging those more often than I will ever know simply based on language barriers alone. Beyond that, why is a payment being flagged to someone on my friend list that I have paid back and forth for over a year? You would think a money servicing company would have better technology to track it. I expect my payment to go through quickly with the Google search of the restaurant name that I provided since your “support” apparently was unable to do that themselves.

Frozen account??!!. Normally I am very happy with Venmo, I have an account with Bank of America but still do the majority of my banking through Venmo. However, a recent issue has tainted my opinion of some of their processes and lack of a sense of urgency. I was attempting to transfer money to someone and it declined saying my account was frozen?? WTH!? I contacted support and was told that they had sent an email asking for a copy of my ID and because I hadn’t responded they froze the account. If I had responded with the requested information, I would have received instructions on how to unfreeze it. First of all, I never received an email. While chatting with the agent, I provided the information but still no access. They told me that the Acct specialist would be notified and they would contact me with further instructions and that this could take close to 2 weeks. WTH?! I use this account regularly and having no access to my money!! This is unacceptable customer service, actually I wouldn’t consider it service at all. There was no sense of urgency what-so-ever! At this point, I’m still waiting to hear back and won’t be holding my breath. If they can randomly freeze your account without any warning at all, that isn’t the way I prefer to bank. Seriously considering closing the account and moving to another banking service.

Their tech support useless and app mediocre. The “take back “ option on money sent to a non Venmo account errors out, and even though Venmo refunded the money eventually after multiple efforts to contact them, pretty stupid protocol. First you email support, then they send a auto generated email that you have to reply to in order to finally have a human read your message. Once a human reads it, they auto generate a standard response. While they finally returned the money, the status of the transaction on their app remains active and unresolved, so the first thing I see when I open the app is that stupid transaction that won’t go away with the same “take back” button or “remind “ button that errors out. The transaction on the website updated correctly, but who the help uses the website. We use the app. If they’re a fintech company, you’d think they’d have decent technical people to fix a stupid bug/glitch like that. Then the customer service/tech helpers say that if the app issue doesn’t go away after their recommended steps, it definitely an issue on the user side, and even that message is auto generated repeat statement. The impression that Venmo gives: incompetent and too cheap to keep qualified tech folks. Def moving away from using their form of payment. Then they send me a survey link which also errors out.

Transferred Money That I Couldn’t Even Use And Now My Money Is Being Held!. I got my school refund on my chime account. I had a new card ordered and had not gotten it yet. And I needed the money, so I sent it to my brothers chime account. He then sent it to my Venmo account because I had that card. ALL of my transactions were getting declined, except a couple that went through. So I sent the money back to my brother, and ask him to try the transactions and to try to withdrawal from his Venmo. Same problem. So we contacted their chat team about it and we had recently moved so we figured it was happening because we moved to a different state. We called about it a couple times. And they ended up freezing our accounts! They asked us to send pictures of our State IDs or Drivers licenses to prove our identity. We did that. I also sent the a picture of our lease to update our new address. They told me that I went against their user agreement and that my account was being permanently closed and that they were investigating my money for up to 180 days to see if they can give me MY money back! I sent them pictures of my accounts showing what I did. And I also kept the chat transcripts and email communications with the company. No luck at all. And they won’t tell me how I violated the user agreement! I need my money! I have kids and bills to pay and I can’t now.

Terrible Security. Had absolutely no problems with venmo for the longest time and absolutely loved it. However I recently had my account hacked and the representative I spoke to basically told me that anyone with access to your email has free access to your venmo and can change the settings simply by email. They don’t check to see what device, phone number, or IP address the person is logging in from they just assume it’s you. Thankfully Venmo’s payment disputes was quick and resolved the case in my favor. Unfortunately instead of actually giving me my money back they simply gave me a venmo credit which can’t be transferred into my bank account like the payment that was stolen from me and despite settling the dispute in my favor they continue to keep my account frozen. Better security needs to be put in place, maybe 2 factor authentication, instead of just an email. They also need to own up to their mistakes and actually refund you when you get screwed by their weak security as opposed to giving you a credit. I don’t even want to use this app anymore for fear of my account getting hacked again, but I’m forced to because I have to spend the venmo credit in my account otherwise it’s like I never got the money back anyways. Although it doesn’t really matter though since I can’t make any payments anyways because my account is still frozen.

SCAMMERS -Watch out for scammers. I have to rate it 1 star as it doesn’t protect smaller business trying to get started. I don’t usually leave ratings but I used to love and use Venmo a lot until recently. Long story short I started selling stuff and used Venmo as a means of receiving money, but recently got scammed by someone after payment and them receiving goods. Few weeks later Venmo takes away stored finds with notification and few days after that, emails me stating that they are trying to dispute a chargeback as the costumer reported to their bank that they did not make transaction. After trying several times to get a hold of someone which I was never able to do. I filled out all information to dispute the dispute providing information regarding conversation about transaction, proof that they made transaction and everything. Someone emailed back stating that I would have to wait months to receive an update. Couldn’t use Venmo that’s entire time while I was attempting to receive additional funds from a past payout. After 2 months of waiting with no answer, I am still expected to pay out the person in order to unlock my account. Another few weeks go by and I get an email stating that Venmo is siding with the customer despite all evidence I provided. Watch out for scammers and keep receipts of everything and conversations of transactions, not that it’ll help.

Irresponsibly unreliable iOS app. TLDR: if you have only a cell phone and especially only cell data plan, watch this app like a hawk because it’s unreliable. Consider cash app. This app handles people’s money; absolutely unacceptable that I just had to go through this: the app just completely stopped working, loading only the first screen and then not responding to any taps, restarting and EVEN RE-INSTALLING the app doesn’t fix it, so I try to log into the website but resetting my password requires cell phone access which I no longer have because the Venmo credit card denied payment to my cell phone plan (Which I can’t pay because the app is broken), one of the many reasons I did NOT want to associate an important account with a phone number. If I was a less privileged person who relies on the cell data plan, this could’ve been hairier. After getting phone back on, the website says you HAVE TO USE THE APP to manage credit card payments — excuse me what? The app that breaks randomly, which runs on mobile devices which are prone to being lost or stolen? So I install the app on a tablet to solve this issue, cherry on top was that my Venmo card still had plenty of credit left, and I now have a late payment on my record.

SUPPORT IS NOT HELPFUL. I’ve had my account for years and hardly use it. However when I need to, I expect it to work with a ton if hoops to jump through. For WHATEVER reason I am unable to send money (which is attached to a solid bank account) instead receiving a message saying there is a problem with your payment PLEASE TRY BACK LATER. Here’s the kicker… it’s hit or miss when I receive that RIDICULOUS message. Then contacting THEIR support is a circus! The BOT 🤖goes ROUND AND ROUND spewing a litany of topics links and or irrelevant information. None of which is useful or if it could be the links can’t be opened. Emailing support is also difficult. You are supposed to “reply back “ to emails sent you upon receiving a “declined “ message. THEY DONT send emails. It’s a ridiculous joke! Clearly they have zero desire to help you resolve any issues. It by chance SUPPORT does read this and is actually a human, ask yourself how you’d feel should this happen to you. Then ask yourself if this is good customer service. THIS IS NOT AN APP I’d recommend going to based on my experiences. There’s always time to make helpful changes and MAKE IT more user friendly. Customer service / support CAN ALWAYS EVOLVE AND IMPROVE! I would love ❤️ to see that happen! (I’m willing to update review when improvements are done). Thank you for this opportunity to share and POSSIBLY provide feedback to you on what isn’t HELPFUL..