Schwab Mobile App Reviews

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Must have in the modern day. I primarily use Schwab’s Investor Checking account, mostly as an initial landing spot for income that is then funneled to my savings and investing accounts. The app is a useful way of looking over information on the go (I usually use my iPad for mobile banking) and can do much of what you need on a daily basis. The only frustration is that a few functions are not available on the app, only on the website, and which functions are and are not available is unintuitive. For instance, I couldn’t link to an external bank account from my app, even though the tab from where I would have to link it exists on the app just like it does on the website. But, once the account is linked, I can manage cash flow easily through the app. I wish the app would gain some of this minor functionality, or else more predictably exclude features. Otherwise, the app is great. It does most everyday tasks, is clean and efficient, and makes life easier. 9/10

This is top tier banking and investing. From a millennial.. I have been with Charles Schwab for almost a year now and I got to say it has been good and honest for me. With a combination of banking, retirement and investing you can trust them with your life savings. Charles Schwab has been in the game for a long time now and they have a top tier online platform. The only issue I see with them is the dated UI, especially with the app. But by no means is it difficult or a pain to use. It is by far one of the smoothest experiences I have had with a banking app. I believe if they update their user interface and do fractional shares with most of the market and ETFs they can attract more younger individuals and help them tackle this crazy economy with ease. I don’t live anywhere near one of their branches but considering I direct deposit my paycheck and most money is wired or sent digitally these days, Schwab has done a fantastic job with keeping up with the times compared to most banks. I can’t wait to see what comes next after the TD merger. But I’m definitely seeing myself sticking with them for life.

Average for investments, horrible banking app. The investment part is fine, Charles Schwab research is good, no problem from this side. The banking/checking part is terrible, particularly if used as a joint account. When a debit card on the account is used as a credit card, the charge correctly shows as pending until the day it is posted, in which case, sometime between 12:30 and 1300 eastern time is the day the charge is going to be posted, the charges disappear and you bounce back to the previous balance, and these pending charges reappear as posted around 1900 that evening. If you are the only user of this card, it might not be a big deal, assuming you keep a accurate checking register on paper, your phone (separate from the Charles Schwab app), or you just are good with numbers. However if this is a shared/joint account, it makes it extremely difficult to use the banking/checking feature as a normal spending checking account.

In desparate need of a UI overhaul, and instant transfers. Schwab is a great company, time tested and respectable, but their mobile platform is undoubtedly antiquated in comparison to other mobile investment apps. Other than its bare bones black-and-white UI, what makes the Charles Schwab app feel like it belongs in a museum rather than on smartphones, is the inability to make direct transfers to and/or from personal bank accounts. While other trading platforms allow for instant access to funds traded between accounts even before transfers are fully settled with the press of a button, I can’t even move cash between accounts without physical checks. For a younger guy like myself, this is a massive turnoff, and it’s why other apps like Robinhood and Webull have been exploding in popularity, and most folks under 25 have never heard of Charles Schwab (outside of those with retirement accounts) I, and many others, would Love it if Schwab took initiative and overhauled their app and offered some innovative changes, even maybe offering a cryptocurrency wallet and the option to purchase transfer and sell cryptos on their platform.

App works but could be more. The app is fine for trading. Research i find it difficult to use it is easier to use say yahoo to read info then app. Also i feel there is room to add custom alerts on stocks. For example why cant i set the app to push a notification on stock changes of >1%. Or it breaks a threshold of price. Much like limit buy or limit sell. But instead of doing it automatically it can notify. This would be useful on something you buy and want to hold for a bit but when it makes so much het rid of it. Where limit buy sell is more for the day. Even though it can be set longer if it is days you position may change so notification is better in that time period that hey there been change you want to do something. Also if notification was by ticker. Then one can set some watches on set stocks to ding you when it moves to where you want it to make a move.

Bring back the old Order Status screen iOS. iPhone app: How do I go back to the previous view where Order Status was always visible at the bottom. Order Status screen was horrible even before, and now made even worse. It does not load quickly. On top of that you cannot sort by symbol to see if you have a order already for that symbol. Someone, try scrolling to see if that symbol exists. Who comes up with this UI designs? I have never seen a perfect app going down the drain that started with the last Order Status screen updates. The order Stu’s button at the bottom got replaced by Move Money. Who move’s money every day as opposed to going to the Order Status screen every day. It is getting lot harder to find the orders for a symbol unless we scroll multiple pages. Please bring back the old Order Status screen, where all orders are are sorted by symbol and all the orders for a symbol are grouped in one place for that symbol. Also fire the UI expert who came up with the new bad design from a perfectly working screen.

Definitely not a source of truth for the amount of money in your account.. As an app, the layout isn’t bad, but the one thing I want it to do, which is to tell me how much money is in my account, is not reliable. That’s like, 80% of the app right there, and it can’t do that accurately. I did an ‘instant transfer’ from Venmo, and double checked the app to make sure it appeared in my account, the number went up, so everything seemed good. Next thing you know my card gets declined and I end up in a pretty embarrassing situation. According to customer service, I hit some sort of deposit cutoff when I tried depositing money into my account because it was too late in the day (it was like 5:30 lol), so my deposit wouldn’t be posted until the next day. While this is pretty annoying in itself, if the app was accurate it would have saved me a good deal of frustration and hassle. Instead, I went all the way to make a purchase just to have it be declined because the app told me the wrong number!

Good for trading, bad for monitoring. I’ve been a Schwab customer for 20+ years and I trade fairly often, including both equities and options. I use the iPhone and iPad app and they both have two fundamental flaws when it comes to monitoring positions. For one, there is no way to sort your positions by % gain/loss, $ gain/loss or any other way - they are permanently listed in alpha order by company name. Being able to customize the sort is such a basic feature, and one that every stock monitoring app has, and it’s absurd that you can’t do it here. Second, you cannot view a position’s day change and overall gain/loss on one screen - you have to flip back and forth between screens to get the complete picture. I understand that compromises have to be made for mobile apps, but there ought to be a way to see a more complete picture of your positions on one screen. And if you must limit the amount of info on a screen, at least give the user the option to choose which information is viewable. Again, simple customizations go a long way. Otherwise the app is generally easy to use, fast, and offers a fairly simple platform for making trades.

Schwab is my everyday Valentine ❤️. I absolutely love Schwab! Unlike most people, I didn’t open an account with Schwab for trading. After coming to USA in 2016, I started with Chase since my peers pushed for it. I didn’t have a clue and ended up with Chase. Chase didn’t treat me well and I switched to Bank of America. BofA is relatively good, but I didn’t like them for unnecessary fees all the time. I only heard of the concept of “online only” banks back then. And had to chose between Schwab and Ally. Thank god I chose Schwab! Best decision ever made. Their customer service is top notch. The most polite set of people you’ll ever speak to. My experience is so good that I terminated my Robinhood and now trade exclusively with Schwab. If I were to make one change in Schwab, it has to be support for faster movement of money, say using Zelle etc. That’s the only reason I haven’t closed my Bank of America... yet. The day Schwab introduces Zelle or any faster method of moving money, I’ll commit myself to Schwab only. Speaking of the app itself, it works smooth. Never had a problem. However once in a while, I do see some issue with options and a blank page appears with a message “Content currently not available”. I’m sure other users have experienced this too. Hope they fix it soon.

Should give it one star really ... Just wrote a very cohesive reason as to say this brokerage is trash for trading and even the review crashed and removed it all. Recap doesn’t refresh and stay up to date like any other brokerage app/ stopped allowing purchasing of otc which I originally used it for anyways (dpls for example) but still available on others yes even Ameritrade for a fee even though they were merging. Also my eeenf disappeared telling me I sold them when that’s the very last one I would’ve sold. I got in literally near the bottom. Only reason it’s okay is because some of its features for viewing in a watchlist like which options are running etc … other than that.. the only thing Schwab is good for now is to buy and hold shares. If that because well you can do that anywhere else. App crashes/slows down seemingly on purpose during times of high volatility- so it’s a big no for trading and after the only thing they were good for is now useless as well/ well.. it’s useless. My .02 - I’m good.

A few feature requests. Great app! Please add the ability to see auto-updating premarket and after hours price quotes right in the app, similar to what the CNBC app has. That’d be amazing if it also showed my personal account day changes during as many of those pre/post hour changes as well. I’ve noticed the Schwab website on my computer has no price quote auto-update option, and that’d be great functionality to add! I’d love to be able to set stock price alerts and get a push notification with a unique tone. Also, when I click on that notification, I’d like to be taken directly to the trade screen where I can potentially place an order. I wish the order status tab would stay on whatever filter I last set it to. Typically, I only want to see the open orders, but I’m often presented with everything and have to keep switching it back to just open orders. My filter is definitely always reset if I’ve just made an order and click the order status button on the order confirmation screen, but if I exclusively use the orders tab at the bottom, my open orders filter does seem to stay intact. I think you should get rid of the device only watchlist, and have all lists cloud syncing. I’d love for the app to remember the last list I was viewing and always go back to the most recent one. If I haven’t checked a stock price in like 30 minutes and open the app, it always goes back to the device watchlist and I have to keep switching it back to the one I’m interested in.

Schwab Acct. I had forgotten how much enjoyment I had with my Schwab acct years ago. This last year has been enjoyable to buy a few shares of various stocks. I have also been helping my two grandsons (who set up Schwab accounts under their Dads name) select stocks. I think there is a big market for Schwab to help us grandfathers set up Schwab accounts for their grandchildren. My purpose was to help my grandsons understand economics (somewhat) so they can ask questions when taking economics classes in high school and than college. I loved economics in high school but had no idea of how the stock functioned. It sank in while in the US Army in Fort Hood Tx at Baylor U. Again I think there is a great opportunity for Schwab in this area. Thank you for the excellent help and assistance.

Ameritrade app to this???. I am shocked and dumbfounded that Charles swab had 18 months to design an app that had the same functionality as the existing TD Ameritrade platform and this is the best they could come up with? You can’t even create custom views for your positions in this app. You can sort by key data point on the positions view. This is all 101 basic functionality, that every other trading platform apps offer. This app was clearly designed for the casual 401(k) “Checker inner”, not anyone that actively trades (or even interested in sorting any data point). Bottom line is that anyone from entry-level to the CEO that signed off on taking this app live to the existing TD Ameritrade customers should be sent walking papers tomorrow. Seriously, did they not do any kind of customer satisfaction testing or usability testing??? It 100% feels like this was an egotistical move by the existing Charles Schwab team, that they had what they thought was a better app (HAAAA). The only positive thing in this whole transaction, is that the same ego allowed them to offer zero fees to move other brokerages. And on that note, it would be great time to start shorting Charles Schwab :).

Not full service. It seems all I can do on this app is trade and view my account in limited detail. The research capabilities are virtually nonexistent. A search for “research” yielded the reply “log in to the website and hover the cursor over the research link”. In other words this app would appear to have no research functionality I was originally a Scottrade user before it was sold to TD Ameritrade. Now TD Ameritrade is being bought by CS. Schwab would do well to look at a substantial overhaul of the user interface on both this app and it’s website as they are both woefully lacking in the details I was accustomed to previously. I am not a CS customer by choice, I am here due to corporate institutionalization initiated by my employer and multiple acquisitions. Using Schwab’s digital resources is like looking at my grandfather’s faded tighty whities. Schwab should pull out a blank sheet of paper and start from scratch in designing a better app/website with more functionality and ease of accessing data for research and reviewing account details. Please take a few pages from TD Ameritrade employees and any Scottrade employees that may be left on property. Just because you are bigger doesn’t mean you do things better. I find the opposite is usually more accurate.

Deposit to checking no longer works. Will no longer allow mobile check deposit. I have a brokerage, checking and savings account. Normally after clicking on deposit I am prompted to choose which account to deposit check. Now instead I and prevent d from depositing by an error message “You do not have any schwab brokerage accounts eligible for mobile deposit” I do not need or want to be able to deposit to my brokerage account, I use my Schwab bank accounts. I was able to deposit checks recently but since latest update, now cannot. Fail. After installing latest update Touch ID is no longer setup for Schwab app. Was required to login manually using username/password and re-enable, however after do so the apps returned an error message saying that the phone’s passcode has to be 6 digits. So basically the Touch ID that worked yesterday, no longer works today. No mention of this in the release note for this update. For multiple reasons I cannot modify the phones passcode settings. I guess I’ll just not use the Schwab app now due to lack of Touch ID. Thanks for the lack of notice on this version change Schwab.

Either Schwab Does Know Or Doesn’t Care. Either Schwab doesn’t know or doesn’t care that their app is glitchy, slow, with pages that are sticky, and in general is pretty pointless. It has limited info, functionality, and poor data update speeds. If you’re using this app for something important, such as moving money, trading, or transfers DO NOT use it. I would strongly recommend using the website or calling them for these. I’ve had numbers messed up, incorrect info passed through, and generally takes 5-10 minutes to complete a trade due to slow data load times, sticky pages, and the app constantly asking me would I like to review it. Initially believed some of these issues were a connection or device but tried with different devices at home and on the go. Similar negative results.

Ok but could really improve. The app operates smoothly which is a big positive. It’s not choppy nor is it glitchy, at least not for me. I give it only two stars because those elements are the bare minimum. This app is entirely consumer focused but UX wise that doesn’t really show. My financial information is displayed as if I’m looking at a mere digital representation of an old school checkbook. That’s ok but we’re at a stage with software engineering where there is vastly more they can do. I should have more ways to look through my data other just using basic filters for basic categories. I can’t even do a basic keyword, let alone word, search for anything outside of what financial instruments I might have purchased or sold. So that’s just looking things up. What surprises me though, really, is that I can’t manipulate my financial information at all in the app. All I can do is view it. If that’s all my fellow consumers want to do, then the app won’t change to include those features, but that lack of interest just won’t last for long. App has a long way to go.

New version is terrible. I e been a long time customer and user of this app on both iPhone and iPad. The old version worked flawlessly. The new version is terrible! First, it cannot maintain connection reliably over 1 minutes. This results in screen freezes, errors displayed - but worse is that orders are either not placed or duplicated. Schwab won’t honor these software mistakes. Furthermore, quotes are inconsistent and often wrong or severely delayed. When I say inconsistent, portfolio may say one current price, while order screen shows another and watchlist yet a third! Speaking of watchlists - they revamped them to “improve” but they ended up making almost unusable. You no longer change position of symbol in watchlist. Basically all you can do is delete and re-add from “edit”. Terrible. Old lists lock up after a couple of refreshes. New list often stop working with “oops - something went wrong”. Forcing you to end the app and re-login. Whoever does software testing for this app should be fired! It’s definitely not ready for prime time. It will fail on you during the most critical times that will often cost you real money! After more than 25 years with Schwab, this new version will probably FORCE me to go to another company.

Functional but could be better. This app is utilitarian, it gets the job done. But the user interface on a phone and/or tablet does leave some things to be desired. All of the information that you need is contained within the app. However, I would like to see more options to vary investor preferences. I personally would like to have a day graph of each asset available to add to the initial investments page. Create a customization feature for each asset instead of dictating what I prefer to see upon opening the app. I know that Charles Schwab is in the business of caring diligently for people’s assets and for that I am greatly thankful. But now that they are a front runner in doing that, I’d like to see some time invested in the user interface and investment platform. Interviewing a younger population that has grown up in a digital age my help in assisting with the user interface of this app. The question is: do you value form or function, because this app doesn’t provide both?

Excellent company & customer service. I opened a checking and savings account in 2009 after my son advised me that Schwab received the Number One ratings in 2008 and 2009. I was very hesitant to change checking accounts, as I had been with my locally owned bank since I was 14 years of age. After researching all of the benefits of “no cost” Investor Checking & Savings accounts I made the change. It sounded too good to be true. The benefits are incredible and I’m still surprised there are no charges for any of these benefits. And, the Customer Service Representatives are the best I’ve ever experienced in any business relationship. The Representatives are extremely knowledgeable in all areas and I’ve never been transferred to another individual to get my issue handled. Specifically, when my son lived in Tokyo, Japan for three years and I had to make multiple international transfers for him I never experienced any difficulties. Nor did he on the receiving end. Over the past 11 years anytime the subject of banking arises I always recommend Charles Schwab and take time to explain the outstanding account benefits and Customer Service. I’m still impressed! Keep up the great work.

Schwab research is my cash cow.. I’ve been trading for years but never have my results been this fantastic. The reason is because Schwab has screening tools that identify the best daily performers and those with increasing volume and price. I look at about a hundred of these best performers and rising stars on candlestick charts daily with the object to participate in some part of a break-out and rapid growth. I rate them the evening before. The next day, I watch the opening but don’t buy until after about 35 minutes, when most seem to establish the direction for the day. I may find only one to three of my picks are moving like I projected, but boy, are they! I buy and place a stop loss below support. I then keep moving my stop loss up gradually over time until the trend turns and takes me out. My portfolio is growing with these great performers. Thank you Charles Schwab!

Managing your own money; it’s your job. I’ve used SCHWAB since the 80s. I believe that it’s your money and (as Mother used to say “ if you don’t manage it, no one else will”. Since the beginning, Charles Schwab has followed this philosophy! When the high yield checking was offered, I jumped on the bandwagon earning 7% initially (initially, but now it’s much lower) and never had to watch the ATM fees. Using the card to get money all over the world has never been a problem, even in remote Angor Wat in Cambodia or in Ulam Batar, Mongolia. Thank you, Charles SCHWAB for encouraging everyone to manage their own money by offering the tools to do just that. I am often on my SCHWAB soap box to any youth I encounter and they’ve thanked me and will continue to do so in the future when they realize their Roth’s advantages. Love the “own your tomorrow” That’s it for now!

Really difficult app. As a new client I’m having a Very difficult time Navigating the site. I moved from Webull and urged my son to do the same because Webull did not offer DRIP. Wiring money into the account took a little longer than we liked. Fractional investing was alluring. Sadly, the Schwab layout is not simple. We struggle to get familiar with/ make good use of the system. (I’m assuming it’s because we use mobile about 85% of the time). Before signing up I read about ‘great, easy to use’ useful platforms. Independent trading is important to us. The wonderful platforms/software don’t seem to exist. I was especially hopeful about Street Smart Edge... not available?! I regret encouraging my son to move to Schwab. I’m considering another firm. I’ll pay the fee for his transfer out once we find a user friendly firm that allows D.R.I.P and fractional investing. I’m sure it’s out there. I wouldn’t recommend Schwab for independent users who want to use the platform for anything more than direct purchase/sells.

Critique. I use an iPAD for Schwab daily, then laptop for street smart edge pro for 14 years. My iPAD sits HORIZONTALLY in a case folder with a prop feature as I am guessing millions of folks do since there are a kajillion types available to buy. I appreciate that the Schwab site is available to read horizontally, but to log in, you still have not aligned the slots for clicking to continue to be read above the keyboard. This seems like an easy fix for your software designing engineers to improve. It would save a few finger movements for all of your users and also prove your likely intention to upgrade everything that CAN be easily, I would guess since I used to do some software production input. I offer these as suggestions not complaints.

Option Info Page was Removed. Latest update removed the summary page displayed when an option was selected from the option chain. Page showed the Bid/Ask, last price, High/Low for day and 52 week ranges, Greeks, Open Interest, Volume, and current price on one page. It also had a button to trade the option which populated the trade ticket. After the update, selecting an option from the chain skips showing that useful info and goes straight to the trade ticket. The chain page was updated to try and show this now missing info but items are missing and what is available requires selecting item groups to show and left-right scrolling to see. One easy to read page full of useful info is replaced with a frustrating mess that is both hard to use and has less info. And Schwab advises more “features” such as this are coming. The app was clunky and dissatisfying to use for option trading before these updates but at least it worked to a sufficient degree. Now its painful and annoying on top of that.

Best trading platform. I’m a retail investor, I got into this because my company 401k forced me to invest my own money. Luckily during the beginning of the pandemic I was forced to go sit in a construction job site trailer for 8 hours every day, because the project was considered essential, but our subcontractors needed time to create their Covid safety plan. I read dozens of books, watched you tube videos on how to invest my money, and the little I had accrued over the two years I had been qualified to participate with this company, that was un invested before the crash, blew up because I invested it during the crash. But now that that bubble is over, I would still recommend Schwab, it’s basically free trading with expert Analysis. And an amazing mobile app. I only wish I could get a free stock every time I get someone to open an account with them, lol I’m kidding. If you've tried Robbinhood, I know you want Schwab. If you want to trade options and sell short, free, if you want to jump in and out of stocks you think are going to move, for free: Schwab should be put on Wikipedia’s definition of a bank for everyone. Maybe I shouldn’t say that cause I might start getting hit with fees if millions like me join. But much love and respect for Schwab 👍

Best financial institution I have ever done business with.. All I wanted to do is buy some CD’s and in less than half an hour I was able to do just that. I was able to open an account, connect my bank account to it to transfer funds into the new account, and was able to buy the CD I wanted two days later. After getting raked over the coals by Chase for more than 10 day, and getting absolutely nothing done except to get the account locked more than five times in ten day just for trying to transfer funds into it, opening this account with Schwab was literally a dream come true. Not only that but them walking me through the process of how to go through the process of how to put in the order to buy a CD was second to none. I plan on moving all my finances to this financial institution after I clear up a few things. Again, the best financial institution I have ever dealt with in all of my 64 years on this planet.

Good App. A lot of people rating this app have an issue with changing their passcode from 4 to 6 digits, but if I’m banking on my phone I’d rather use a stronger passcode so if my phone gets stolen, my financial information is safe. What’s the problem with adding 2 digits? Some criticisms are fair though: the gains/losses section should update more frequently and the app crashes more often than I’d like. Still, this is my go-to app. Much better than having to go to the actual website. Furthermore, the market summaries are updated frequently and really do a good job of giving investors a quick look into what the stock market is doing. Having easy access to the stock research PDFs is also really convenient and allows inexperienced investors to accurately assess whether they should buy or sell.

Good format but buggy. Like the format but lots of issues including: 1) heat map view of watch list does not show prices on all stocks. Always at least one stock (first on the list) but sometimes more do not show the price or percent change; 2) tapping on a stock from the heat map to view details often locks up the app and I have to close the app and sign back in; 3) if you buy a stock, the day change calculation is based on the prior day closing price rather than the purchase price. 4) have not found a way to look at position change (gains/losses) for the current year. It shows the position change since purchasing the stock but not for current year. It would be nice to see gains and losses from investments (including dividends) for the current year. Personal value doesn’t work because it includes transfers.

Worst stock and option trading interface and performance. This app provides a pre historic user experience. It’s takes painstakingly long to enter stocks and options orders as there are validations at every step of entry that are firstly unnecessary (no other trading app does this) and secondly each validation takes it sweet time. It does a validation at the end again. Additionally, changing an entry like Qty or limit price wipes out what you had entered in other fields which is counter intuitive and leads you into vicious cycle of data getting removed. Takes forever. If you want to do multi leg options it is a compounding nightmare. Please design the app based on user use cases and not based on technical requirements, which should be embedded seamlessly. It’s a shame big banks with deep pockets can’t think out of the box and come up with easy to use app. Please learn from newbies like Robinhood how they easy and quick they have made option trading reinventing entire interface. This whole ordering interface shd be redone ASAP from the ground up or you are going to lose customers like me who are using their mobile devices increasingly. Thanks for asking for feedback.

Great, but PLEASE show stock prices past the hundredths place!. I'm a penny stock trader, and I absolutely love Charles Schwab. It's a great Brokerage and I love how there are no fees for OTC stocks. However, PLEASE allow users on the app to see more than the hundredths place with stocks on their order status page, trading page, ETC. When you are reading penny stocks, the smallest changes in numbers make a huge difference. I hate how Schwab rounds all the prices to the hundredths place. It makes it incredibly hard to keep track of prices of stocks at the current moment, or prices of stocks that I have purchased. The only place it shows past the hundredths place with your order history is in your emails. PLEASE, do not round the stocks to the hundredths place. It is incredibly annoying for penny stock traders, and I have made mistakes with trading solely for this reason. Once this is fixed, I'll happily give my favorite brokerage a five star rating. Thanks for listening to your users.

Highly functional with a dated look. I’ve been using this app for over a decade and have experienced all the versions of it since. I can say, hands down, this is highly functional, reliable, mobile banking app with all the stock trading power you could ask for in the palm of your hand. I can tell you Schwab has Leo their app competitive with all the mobile banking functionality you would expect any bank to offer, plus the added power and flexibility of stock trading that also keeps up with the best of the industry players. That being said, with all efforts for functional upkeep, it seems the user interface has taken a backseat as of late. Nowadays, the dark color-themed user interfaces are king on mobile Apps and most software in general, and they seemingly take advantage of high-contrast design with vibrant interactive dashboards. The Schwab app is uninspiring comprised of mostly white, light grey, or beige color schemes with a few static bar charts that look straight out of Windows 2000 - frozen in time. Overall, the user interface has really begun to look aged and frankly, more than a bit out of date. For such an amazingly powerful mobile banking app, the user interface (UI) just feels lacking and could benefit from a major visual overhaul - One that helps to better position Schwab as a leader of online mobile banking and information technology space. A banking app for the future.

Could be more user friendly. The mobile app is lacking user friendliness and convenience. Honestly, Ally Invest is the only app with worse charts. You can’t really see as much info as you need by default and when you try to drag your finger over it, it opens a chart in landscape view that is confusing. Please copy Robinhood in that regard. They have nothing else good about them but people still use them because dem charts. Also, when you try to buy something in Robinhood and your trading account doesn’t have enough money they will do an Instant Deposit that lets you immediately trade while they transfer the money from your external bank account. But on Schwab when you try to make a trade from your trading account it will say you don’t have enough funds even though there are plenty in your Schwab checking account. So you end up having to manually transfer money from the checking to trading account first which is tedious. You can’t set your accounts to do auto stock purchases from the app. Or set a bill to auto pay. Or set stock price alerts. It’s really annoying to have to open the web app to do stuff.

App stock pricing is not always accurate. The app is very slow to reflect current prices on things like options and even cash balances. When trading on other platforms, when I execute a trade, the shares either bought or sold are immediately shown in my portfolio. On Schwab it can take several minutes to show up in my account. Additionally the cash balance takes several minutes to update and I have mistakenly gone negative because I thought there was enough funds to cover trades and then 5 minutes later I find that the cash balance has finally updated and I need to transfer additions funds to cover. Also option prices are often incorrect and when you look at a call price on other platforms and websites, they will all be in line and Schwab will be off, sometimes even from themselves. Example: a stock showed the last option price at $.80 with a bid and ask of $.80 and $.85, but the current option price showing on my portfolio was $1.20. All other sites showed the price at $.80. This needs to be fixed.

Like donuts?. If you like donuts, you will love this app since you will see a lot of spinning donuts while you wait to place a trade or see your balance. Schwab needs to devote far more server capacity to its apps. It’s often the case that it takes 10-15 minutes of effort to place a single trade. Except for this glaring problem, it’s mostly good. But it could use improvements like listing positions alphabetically instead of completely randomly. You should not have to scroll up and down a list of dozens of positions just to find two options trades in the same symbol that were literally placed at the same time. Why would one be listed at the top and the other near the bottom? And when you click on Order Status, who on God’s green Earth wants to be taken to orders placed days ago by default? The default assumption should be that the trader wants to see open unfilled orders. It’s clear from decisions like this that the app creators are doing things to check development tasks as complete and not doing the tasks because they help real customers.

Great service but buggy when trading. Schwab is an excellent brokerage with plenty of benefits that I need not repeat here. Customer service by phone is very quick and the reps are helpful. But the app is buggy and often won't complete trades near the end of the trading day. A bug I frequently encounter is that after I set the limit price in the order screen and tap "Review Order" the app claims that I did not enter a limit price. I sometimes have to try four or five times before the app will property register the limit price; it then takes several minutes to place a single order. Gradually I have begun to use StreetSmart Edge software to do my trades; it's much faster and less buggy than the mobile app. The mobile app is still good for checking transaction history, balances, and finding the right phone number to call when I need customer service. One oddity: the app shows your futures account under balances but it won't show any positions in the futures account. It'd be nice to show those positions too.

It is a good app for the most part, but.... There are some things that could be improved... for instance, when you bring up the chart for a stock, why is there a translucent (not transparent) rectangular box (with writing in it) on top of the chart at the location you are trying to check? Can you say asinine? I have been complaining about this for years but it’s still there. Yes, I said years. It is, however, better than it used to be. A number of years back it was opaque! You had absolutely no idea where you were on the chart. Now you have an idea, but can’t always be sure of exactly where you are. Get rid of the box and move the info to the mostly empty gray bar immediately above the chart. Why is it that the larger charts only have the month and year (6-month to 5-year) or only the year (10-year and Max). Why can’t you include the date on all of them like the Personal Value Chart? It seems to me that whoever is in charge of the individual stock charts needs to take some lessons from whoever is in charge of the Personal Value Chart. I am of the opinion that (in some cases) you can fix stupid... but sometimes it requires a little public shaming. Let’s see if you can fix this one.

Best for Banking and Best for Brokerage. I can not stress enough how impressive Charles Schwab has been in every way, and I have been with many different banks. When I inherited my brokerage account, everyone at Schwab treated me like family right away. Anytime I had a question or wanted to do something over the phone, the customer service was always outstanding. I do believe they lead the trading industry, because when Chuck started it, he did it for the people, not for himself. I believe they have the perfect balance of traditional face to face or over the phone service along with the leading technology for online trading. When they informed me they did checking accounts also, I immediately switched them to my main banking institution. Best financial decision I’ve ever made. With their fewer branches than most banks, they compensate greatly with their online services. Check deposits are posted to your account sometimes within minutes! I’m not one to write reviews for companies at all, but after all the trouble I’ve been through with my other banks, Charles Schwab really deserves a 5 out of 5. I can’t say I have ever had a bad experience with them! A++++

Too much of a hassle. It feels like Schwab goes out of their way to punish and hassle you for trying to withdraw funds. When I initially signed up I was bombarded with calls and emails about funding my account. It was a breeze linking my bank account and transferring money to my Schwab account. It was deducted and on my bank statement within an hour. When the time came to withdraw some funds all of a sudden the transfer was voided and my bank account was unlinked even though all cash was settled and available for withdrawal. When I went to re-link the SAME bank account I had prior I was booted and locked out of my account. I was given several different numbers to call and had to talk to multiple people, take a quiz to verify my identity and given a 1-2 week timeframe for my account to be unlocked. All for only a $300 withdrawal to a bank account that was already verified. They’ll take money with no questions but when you try to withdraw they place several purposely placed hoops with the intent to wear you down in hopes you get frustrated and give up and forget about the money. I understand the need for safety to avoid identity theft and other fraud but it’s interesting that I can transfer money in, trade but the moment I try to withdraw a small amount I’m required to jump through hoop after hoop. It’s all by design. You’re better off with Fidelity

Figures Are Not Accurate. The day change and possibly several other figures on the app are not accurate! I called Schwab on it and they confirmed it!! It was showing I had a day change of ~$800 whereas the actual change was only roughly $400! This prompted me to make more changes than I normally would have but in another scenario could possibly put you into a position where you think you are gaining but you are actually losing money! It definitely affects how you feel about buying or selling stock and therefore, with inaccurate figures could cause a loss of money you weren’t expecting because Schwab was not up front with the user on the problem. I even called a broker from Schwab who confirmed this anomaly and was also frustrated with it admitting that Schwab has known about it for a long time!! Because of this issue, he said many brokers at Schwab use the website instead of the app. Therefore, this app is unacceptable and a 1 star rating until they get it fixed. I will say that all of the brokers I have talked to over the phone have been super kind and helpful so I think Schwab is a decent company, but don’t get yourself into trouble using this app!

Mobile deposit. I have been a Schwab client for 30 years and had to “wait” 3+ days to be “accepted” for mobile deposits. I call Schwab and get put on hold for 20 minutes listening to your HORRIFIC recordings on the market which is NOT what your clients want to hear! The only way I got my mobile deposit approved was to go through my wealth advisor, who called you, then tied me in with a Schwab advisor. Once she intervened and for someone to “approve” me, I was able to make the deposit. All I can say is that if I treated my clients the way Schwab treated me, I wouldn’t have any clients. I am handcuffed to you through my advisor, and clearly they are the only clients you really care about. This is one of many examples. Please call me as I could give some very constructive criticism. Jennifer Bair

All the essentials with some limitations.. Edit: You can add an external account for ACH transfers from the app now. It actually works well, just like the website, verifications and all. The app is quite minimalistic, which has its ups and downs. Everything is displayed clearly and simply. You can see balances, transactions, etc. Placing a trade and mobile check deposit work perfectly. Features for the debit card, including custom notifications, the ability to lock/unlock, and setting a travel notice are very welcome additions. Certain limitations can be rather annoying: You can add a biller and pay them with bill pay, but you can’t manage or set up autopay and ebills from the app. Adding a biller is easier to understand on the website than in the app. You can not set up, manage, or otherwise even know of wire transfers from the app. Research is split up between the “watchlist” tab, the “markets” tab, and the overall ability to search for a symbol or company name. Comparisons aren’t possible. All in all, the app is very much functional, but lacks a few features and design elements that I think should be included in the VERY near future given how much people rely on mobile devices in this day and age.

Delay. There are three things that are occasionally challenging. #1. The delay in being able to place a market price trade often causes a missed opportunity when the stock price rises quickly. #2. The Symbol Lookup doesn’t necessarily respond correctly and displays a completely different symbol than typed and then when I want to return or wipe out the incorrect symbol that I didn’t choose in the first place, the system displays a warning, a request to call an agent, read the policy and a number. ???? That delays placing the trade even further and wipes out any chance of catching the stock price on a sudden upswing. #3. Occasionally when buying a stock, I realize that the original purchase price is being adjusted... always down of course and what is really strange is that I can check the summary from two separate IPads after the stock market closes and it shows two completely different Personal values. If these issues were corrected, I would give it 5 stars. Until then, I rate it between 3 and 4 stars and that is generous. A definite plus is the time it takes to transfer money from and to the account. Very responsive!!! Christiane

iPad Pro app - new feature interferes with data presentation. The version of your Important Messages, which appears initially as a yellowish band across the top of the screen, is annoying to say the least. - It blocks the time and date as initially presented - If one clicks on it (hoping to learn of the critical information, or just to pass through the interrupting feature), it opens to basically cover the screen. Tonight some genius informed me that volatile markets can be upsetting? WHY would this comment be so important? - Unlike the version of this "feature" on the PC, It cannot be removed via the standard X in the upper right corner _ no X appears on the iPad version. - If I attempt to get out of this screen blocking words of wisdom feature, the only way I can find is to "Log out". - Logging out is absurd. I activated the app so that I could look at today's market changes. NOTHING SPECIAL. For some reason all I was allowed to see (once I made the mistake of tapping for your IMPORTANT MESSAGES?? ) was a trip through a meaningless set of "words of wisdom"! - The only way I could look at MY ACCOUNT CHANGES WAS TO LOG BACK IN AGAIN AND IGNORE YOUR IMPORTANT NONSENSE. - IF YOU HAVE DECIDED TO ELIMINATE USE OF THE CONVENIENCE OF AN iPad, and to force me to use a PC - fine. Simply inform me - DON'T employ a feature that throws me out of my acct info!

Great company, mediocre app. I’ll start by saying, Schwab is a customer centric company. I have never had a bad experience with the people working at Schwab. HOWEVER, their technology, specifically their app and website, are aging... badly. Tonight at 10:29 PM PST I wanted to set a transfer for tomorrow from my Schwab investor checking to my Schwab investor brokerage in the app, and I was met with an ugly “stop” sign, yes literal stop sign emoji saying “Payments/transfers between these accounts can only be accepted online Monday through Friday 9:00 am ET - 7:00 PM ET”. I just wish apps would let you forward date your transfers without throwing up a stupid blocker which clearly is put I place to show they didn’t want to develop out any features to support it. I like the people Schwab hires, but the second they make the app too clunky to use for basic money management, I’m out, sorry. My advice, invest in the products and features your customers need. I need to move money and buy and sell stocks from my phone. The rest can be built on the desktop site, so solve your consumers needs.

Best Customer Service in All of Business!. I love Schwab! I mean it. I love the quality and dependability of the app, it’s intuitive interface for banking. And I love love love the ability to get a real person on the phone 24-7 nearly 365 if I need help. The reps are extremely knowledgeable, well trained and invariably kind even if you aren’t a millionaire. If you don’t have an account with Schwab, I have very hard time thinking of any reason at all not to make them your primary banker. A few people may still need brick and mortar banks. But most of us would be better served by places like Schwab that refund ATM fees charged by other banks to use their machines, give us free checking, a great web site and app and bar none, the best customer service by phone that you can have without a lot of money and a personal banker.

Substandard brokerage app. No "look and feel".. Accurate. Safe multi-factor. Extremely Simplistic. However, I do everything on my phone, so this basically useless app suggests I need a new broker with better mobile. The schwab app is not very useful - except transferring money looks well setup (which I have not tried yet). Not even useful looking at investment positions, which should be the first thing it should do perfectly. Investments are there in one big lump, you just have to search for it - no sorting or selectable columns - just a blob of alphabetical investments with most of the investment detail for each investment just in a paragraph. Considering how huge and old Schwab is, lack of app features is extremely disappointing and a bit concerning. The worst brokerage app I've used. I could not find the logout, so I asked the Schwab knowledge assistant multiple ways, and it never found an answer. Yikes. Luckily, the Schwab app is so tiny, I eventually found it where I would not expect it. Also, don't bother downloading this Schwab app to get the "look and feel" of Schwab, because without an account, it is just a couple pages of broad useless advertisements (e.g. we're big, we can do good stuff, so open an account) - missed opportunity on Schwab's part. Venting, because I expected a lot more.

Great app but not as intuitive as it could be. The stock tax section is confusing. The order filter should automatically filter out confirmed orders. The gain and loss section seems to reset after each year, so I don’t know how much exactly I am up. The account value function at the beginning some times shows total account value gain that takes into account money you transferred in for investing and not actual investment gain. But everything else is perfect, I would like more stock slices and make it easier to trade options, i was approved but have been unable to do so. I would also like the ability to use the investment tools I can on the schwabb website. The fact there are no transaction fees is better than a lot of brokerage firms, but could encourage over trading for the inexperienced investor. The fact that you can buy ADRs and foreign stocks is great, but the tax situation is kind of murky.

I recommend Schwab to EVERYONE I know!. When I first switched to Schwab I was a little nervous. Online ONLY??? What if I need help?! My old mobile banking app sucked! Is this the worst choice ever??? But I took a chance because I hated my old bank and live half the year on opposite ends of the country and was struggling to find a bank with adequate locations in both Idaho and Maryland 😂 Best. Choice. Ever. Their customer service is the easiest and most helpful customer service I’ve ever (across any brand or company EVER) interacted with! I’ve never had any problems with the app! They make mobile banking so easy and so simple! Schwab took banking and turned it from a hassle, anxiety producing, pain in my rear into something I never have to worry or think twice about. This app is so easy, so simple, and their customer service can help you with any problem you have.

Needs some basic improvements. Summary Page: Should be more customizable. Ability to hide day change or instead show month, quarterly or yearly change. Schwab Assistant button too prominent in right upper screen and should also be able to hide. For the Banking Accounts: 1. Need ability to type a search for specific historical activity, searching by name or transaction type. 2. Mobile deposit photo often requires manual rather than automatic capture. 3. Need easy way to get to routing and account numbers, with ID verification, of course. 4. Need more clear, for example color coded, differentiation between deposits/+ and withdrawals/-. 5. Tapping on a transaction within the account activity should open that transaction and give more details. 6. Need ability to view scanned check images within the app.

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Bravo!. The Schwab app is simple to use and in my opinion, a model for other firms to follow.

Very easy to use and responsive website.. Never had to call anyone with a problem.

Feature Full. Great app! Allows you to easily check up on your portfolio and check bank account balances. My big suggestions would be to create a watchlist widget, so that watchlists can be seen without going into the app, allow a default watchlist to be selected (auto opens to this watchlist instead of always the local device watchlist), and allow users to see the research on stocks in-app.

Migrates over from TD Ameritrade, disappointed …. I am a former TD Ameritrade client. My account was migrated due to the acquisition. I’m disappointed enough to write this review. Here are the issues I’m seeing in my second week of using the Schwab app: - I use a slightly different font setting on my iPhone, the layout/rendering of data in the app is very screwed up as a result - quotes seem to be delayed by a few minutes, especially when the market opens - stock quotes look significantly different between different screens (one of my primary views was showing a stock “down” for the day, while the same stock in the “options” view was showing “up”). Seems to be some kind of an issue with cashed values? - unable to see pre-market quotes, not sure if there is something I need to do to get access to pre-market and after-hours quotes? Seems silly when I can get a free quote from various online sources. - overall, it seems that I now need to click 2x as much to get to simple data, which was easily accessible in the TDA app. - unable to see stocks that make up an ETF, app points me to the detailed ETF prospectus - and so on … - I would recommend for the Schwab app developers to take a look at the old TD Ameritrade iOS app and see what features can be implemented in the Schwab app - I’m not there yet, but the thought of moving my account over to a competitor crossed my mind as a result of all of the above things… That would be a shame, switching banks because the app is so clumsy…

Convenient. Amazing platform. Very easy to use.

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Latest update a problem. The latest update to this app messed up the Order Status function. It uses the Date Created for filled orders instead of the date filled. I used to be able to filter for orders filled today to see which orders were filled. But now, if I created an order yesterday or last week or last month and it filled today, when I check the app to see what orders filled today, it says No Data Available because it uses the Date Created instead of the day it filled. The update to the web site has the same problem but at least it lets you revert to Classic View, the way it used to be. This app doesn’t let you do that. As a result the update makes the app LESS useful. Please fix it!

Not too shabby. The site is pretty good. I have been a Schwab client for 3 decades. It’s been fun to watch all the changes. I got restricted because I was trading in and out and broke some weird rule. That was a bummer. Now I can only trade with settled cash. Kinda like taking a walk with ankle weights on. Probably my bad because I’m not at all a margin guy, so I want to give Schwab the highest rating but also say it’s no trading garden of Eden. For example I remember when Schwab rated Enron with 5 stars and so I bought it. Of course we all know that story, so I switched my strategy to make Schwab ratings a contrarian indicator and that strategy has been as good as any. I’m grateful to Schwab for all their help and hope to be a valued member of their family for the long run. Thanks

My bank has my back. I love Charles Schwab. I feel like they bend over backwards to accommodate my needs. They always have my back. Recently they increased my deposit limit via mobile app. A few years ago my ex husband overdraft our account. My bank lent me money so as to avoid fees with other institutions and charged a small nominal fee. It was way easier than to borrow money from a a friend. My ex hated our bank. Obviously the bank was not the problem. My job doesn’t offer retirement so I started small with the brokerage. Again it was so easy to do and they explained in plain words how things work. As I progress and I am looking forward to learn and become more savvy with my money, I know I will invest with Charles Schwab. Thanks!

Aggressive Customer Service. I just called to help with my mom’s account (since she is older and gets very anxious with on the spot fast English) and the customer service agent right away told me I was committing fraud and blocked her account. He wasn’t at all friendly or welcoming, but very irritated and dismissive. I was very shaken from the interaction but glad it was me on the phone and not my mom. I cannot imagine if she (or any other person that needs extra care and patients for that matter) had been on the phone with someone like him. Probably the worse banking experience I’ve had and that’s saying a lot. I know that not all the agents are like this particular representative and that I just got terribly unlucky though. Anyway, will gain the courage to call back again soon to resolve her account problem. I wish there was a text chat option (with an actual person) to avoid getting into a whole ruined day for probably a very simple resolution.

Brain before beauty. I have enjoyed every bit of banking and investing with Charles Schwab. Their customer service is some of the most cordial and warm I have personally dealt with. You won’t find any limit of resources available to you through their app, but that does have its downfall. Unlike many other brokerage apps out there, Charles Schwab has allowed user interface and appeal to sit on the back burner. The company could go a long way and inviting in new clients and reinvigorating the UIX of their current consumer base by taking a more simple, all-user-friendly app design. In either case, Schwab over all.

review. I have been very happy with Charles Schwab during the 12 years I have been a customer. I have recommend the bank to many friends and associates during that time. However, for the past several years, the bank has placed a partial hold on larger checks I deposit electronically for up to 7 days. I know that you have the ability to process checks almost instantaneously, and even if you were to verify funds manually, that should be possible in one business day. I am not happy about this extended hold policy. There is no reasonable justification for it.

App is outdated and featureless. Sad.. This app is outdated for the modern investor. The quotes do not update real time, which is important when making trades. I have to use two devices to ensure I have an up to date quote before I trade on the mobile app. Ridiculous. There is a no calculator button to quickly ascertain how many shares I can buy at a certain price when I make a trade. I have to open a calc app, wasting precious time to do the math myself. Despite being a powerhouse financial institution, your application and website are outdated and should be modernized like TD Ameritrade. Your app is a dinosaur for anyone who has used TD, Fidelity, Robinhood, etc. Figured CS would get their stuff together after they bought TD. I’d rather move all my money to TD then keep trading in any CS platform. Terrible app and terrible website. Update your application and website to be useful please. Take a hint from TD... their app is spot on, updates quotes real-time, and has the calc even in the app, not just the website.

Welcome to the Future!. Preface: Ive been a customer of BoA for 26 years they were a decent bank as i grew older becoming more wealthy and successful i realized my foolishness.... BoA has been giving me 0.01% interest for over 2 decades while charging me $3 to transfer my own money! This year, decided to make a life change and swap to Schwab, the credit check will hurt i went from a 807 to 803 on the hard check however everything i want they have at a touch of a button... Want a brokerage account to play in stocks well you get one for free! Want better interest, Schwab gives you 0.20% which is 100 times more than BoA. Want to ask a question? BoA will have you jumping through hoops and waiting for 45 mins on the phone. Schwab you click chat using the web browser and bam 3 mins you have a representative to help you. Ive only been with Schwab 2 months, but i will tell you i am loving them! Stay with your prehistoric bank getting rich off storing your money..... Or unlock the future of banking? The choice is yours!

No Account IRR, N Asset allocation Summary. Mostly useful as a reference for transaction histories and gross, non annualized returns. Not of much use for detail digging into stuff like asset allocation or sector allocation contributions from MFs and ETFs. No way to determine asset allocation percentages against an asset allocation goal. Same with sector allocations. No information on 1, 3 &5 year total return performance on owned assets. The Fidelity App, at least, calculates the 12 month Internal Rate of Return (IRR) for my accounts there. As far as I can tell, Schwab doesn’t even do that. What I’d like to see is is a 1, 3 and 5 year annualized IRR calculation from both apps. I want it from Fidelity to see how my investment work is paying off. I’d like to see it from Schwab to see how well my investment advisor is doing so I don’t have to bother him about it.

A brokerage that needs to adapt. Charles Schwab is in excellent company and has it strong points however they need to adapt to changing times in regards to technology. If Charles Schwab would consistently update their apps desktop website and other aspects in regards to technology they would be an almost perfect company they seem to be slow to change which is definitely something that detracts from the customer experience The app is not bad but definitely could be much much better they have not even updated 2018 copyright from last year which means they have not fixed many bugs that are clearly in the app I hope Charles Schwab will adapt to changing times and improve its customer interface technologically speaking if they do I definitely will stay with them as a customer.

Needs Streamlining. Stop me from moving to RobinHood (at least for frequently traded stuff)! My #1 issue: let me group calls and puts by ticker. Lack of this makes many options strategies unmanageable on the app. Otherwise, app pretty much works fine but could really be streamlined. Feels like the early days of app dev, frankly. Did you try to just duplicate the website? Why do I have to go through so many pages to get an order placed? Why do I need whole separate tabs to see today’s gain/loss versus my overall unrealized gain/loss? Why can’t you show us the correct gain/loss for a stock bought midday? But again, take a long hard look at RobinHood’s incredible iOS app - especially especially especially option chain selection (it’s beautiful).

Works well overseas. My husband and I spend most of our time overseas and this app has been a lifesaver. We are able to check our account and keep an eye on things even from some pretty remote areas. My one suggestion for improvement would be to add the option to send a message to the bank. Our card was hacked not long ago and while I could get on to the phone app I did not have string enough internet to open the website on my laptop. It was very difficult to communicate with Charles Schwab when I needed to tell them about charges that we had not made. Other than that the app is great.

Terrible for trading stocks. The big banks should learn from Robinhood.. traders want a simple clear well designed mobile app for trading. With this app i have to toggle between three or for pages just to see what my average cost per share, the current price, how many shares i currently have, then another two pages to see the stock’s past performance. Then you have to hope the price is accurate and current after going through all of that. With Robinhood everything is right in front of you. I don’t understand why a brokerage would put its clients in such a disadvantage with such a terrible app. Improve or get left behind by Robinhood and other fin tech companies.

No Major Updates Since 2016 - Boring Outdated App. Been trading on this app for nearly 5 years. It’s desperately overdue for a facelift. No extended markets pricing, no dark mode, watchlists are limited and to use hard. The personal value homepage graph is useless since it includes your checking, there’s no way to change it to a Gains/Loss graph. The news section for stocks is a joke. The research portion is non existent. Schwab’s app is sufficient in placing trades and looking at a basic list of your positions. Their desktop website offers far more than the app. The FREE versions of Yahoo Finance and MSN Money are way better for finding market news, research/tracking stocks, and the interface offers far more functionality and looks great. Obviously you can’t trade off Yahoo/MSN, but regardless Schwab isn’t even close that. Long Story Short: Schwab needs to catch up with the times. These minor minor minor updates to Schwab’s app over the last 5 years seems lazy to me. Robinhood, Fidelity, TD (now Schwab lol), WeBull all offer traders the interface and functionality that they want to see in the modern day. Schwab is slacking, if they want to appeal to millennials they should probably overhaul their iOS app, especially considering that’s where the majority of millennials spend their time.

picture the sloths from zootopia. If you’re looking for a convenient and modern way to manage your money, I’d recommend that you check out another site. I signed up for a combined checking/brokerage account, and after a month of waiting, multiple phone calls, and a visit to a physical location, my checking account has still not been opened, the only reason being an unforeseen swell in new accounts. Customer service is cheery, but helpless to do anything to speed up what should be a 2-4 day process. I’ve loved being able to quickly deposit paychecks into my brokerage account with a quick picture, and the app runs great, but it’s no use if I’m not able to use it for anything except transferring money to my local bank :/ (I’m writing my review here because Schwab isn’t letting me write it on their website.)

Needs a serious update. I do like this app when it’s working which I’m sad to say is less and less efficient. Specially in the mornings. There has been many mornings mornings where I cannot log in for quite a while. And even when I do I cannot perform a trade. When I try to sell a stock I’ll get a warning saying this ticker is not available while I’m holding the stock with that ticker. I do not have this problem with other apps. Schwab needs to update their app where we do not have this kind of problems. Not being able to log in and sell or buy can cost money that nobody will reimburse. Please fix this problem.

Won’t do the trade I want to do easily. I found this great feature to Sell some of my Schwab money market fund (SWVXX) and buy another, but it will only let me buy another mutual fund - it would not let me buy a stock. But this is precisely why I want to sell some of the fund - to invest some of my cash in a stock. Very annoying, because now I have to wait until the transaction clears to buy the stocks because selling of the money market fund is much slower than execution of a stock trade. This feature would be very valuable as it would make the stock trade as soon as the funds were available, instead of waiting until I get notice that the Sell is complete, and have to then go in and Buy what I want.

What’s going on with Face ID?. Have been using the app for a while. All of a sudden the Face ID stopped working and everything I tried - settings, reinstall, reboot, etc didn’t help. Still using the app but entering password or passcode every time is very unproductive. There have been multiple updates but the issue is still not resolved. TIME MATTERS WHEN TRADING. Don’t want to enter passcode in public. I am not a very active trader and it still bothers me. In this age of tech I am always looking for things to just work. Anyways, I hope the developers take notice and work on fixing the issue. I will review the app once it works as planned.

WAS a great app. Update 2: a few weeks later. Download the app AGAIN. No change. Every other app from my iphone 10 came across to my iPhone 12 Pro without problems. All are running properly. EXCEPT for the Schwab Mobile app. PLEASE I-T folks . Fix it. I’m stuck with a saved website. I HATE financial websites. ——————- Update: it’s weeks later. I downloaded the app again when I saw the app was upgraded a week ago. Maybe it will work now? But no. Opens to a “how to” page & still freezes. Nothing has been changed so it will work With the newest iPhones. PLEASE tech team. FIX IT. I need it to work!! ————————- Schwab has had a great iphone app for years. They kept making it more & more capable of doing what the website allows. But now I have an iPhone 12 Pro. And since the last version update & perhaps even just before that- the app simply freezes when I open it. I’ve deleted & reinstalled it 5 or 6 times, reported It to Schwab’s tech team etc. Still no fix. A major setback for me. Please fix this. More & more of us have the 12 series iphone now. BIG issue!!!

I want to give this five stars. This is a great app. Buy, sell, or trade with ease. Get a complete overview of all Schwab accounts. Drill into the details for each account and/or holding. It only gets four stars because the powerful research features from the desktop portal are not available. Being a developer myself, I understand porting that feature to a mobile device can be a challenge. But that is one of the signature features of your firm. It should be a top priority for the mobile app and site. Other than that, I have nothing but praise for the app. A rating of 4.8 is phenomenal, even if I feel it should be more like 4.5 due to the missing feature. But hell, even 4.5 make this a “yes, I definitely need this”, hands down.

Change order inop. I love the Schwab app, but the latest update screwed up a feature I use everyday. When I go to “Order Status”, there are two tabs: “Change Order” and “Cancel Order”. I use “Change Order” all the time to review an order and see how bids on it compare to my bid and determine if I need to change the order. However, with the latest update, when I select “Change Order” the app does not display my current order, like it has always done in the past. Please update the app again to get that “Change Order” feature working properly again to display my current order!!!!

Really like the app but requesting one thing. When I go to order status it switches back to show me all transactions. When I switch it to today’s activity I would like it to stay as today’s activity. Instead every time I go back into order status it switches back to all activity making it difficult to find out if the transaction I just applied went through or not without scrolling or again switching it to today’s activity. A small inconvenience, but with such a good app I wanted to be picky for my own sack, and maybe some others too. Thanks, keep up the good work!

Good app/ needs more. I really like this app it is pretty easy to use however I have a few recommendations. When buying a portion of a stock instead of a dollar amount it asks for how many shares. For instance if I want to $300 worth of a $3000 stock I have to type in .10 instead of just $300 they should change that. Also you should give a option to invest weekly into an index fund and or stock. They should also add a weekly deposit option. They have once a month twice a month annually quarterly. Just some food for thought that I think would make the app more convenient.

Expense rounding up / periodic contribution. I’ve loved using this app for the last five years. All of the market reports and research capabilities are excellent, and have really helped me as a college student / recent grad set myself up for success down the road. The only thing I really wished this app included was an option to periodically pull a preset amount of money from the user’s bank account or rounding expenses up to the next dollar and putting the change from the user’s bank account into the Schwab account. Doing this or even the option to put it into a position to the individual’s choice, (similar to how an employer benefit plan operates) would give individuals more freedom through automation with their investing process through Schwab.

App keeps crashing on iOS 15.1. The app crashes pretty consistently on my iPhone 12 after updating to iOS 15 and 15.1. Please fix this issue. Other things about the app I do not like: the charting is very basic compared to google finance, yahoo finance, robinhood, etc. I don’t like that you have to pull to refresh. Lastly, the app itself is dated and hasn’t seen any substantial changes in the past 3+ years I’ve been with Schwab. I wish Schwab would innovate like I see fidelity doing with their app. Also fractional shares on Schwab is very bad compared to robinhood/fidelity where I can simply enter dollar amount on trade ticket. Lastly, the app is all white which burns my eyes in morning and at night… dark mode please. Finding research and ex-dividend info on the app is also really bad experience

I’ve been with Schwab a long time, but.... However, about the Banking App: This is bare bones, no frills, no help. And, in most cases, what’s on the screen cannot be selected and copied to paste somewhere else. Can’t be printed. Can’t even pay bills without going to another site. And when the statement comes in, many payees are not even easily recognized, even though I obviously ENTERED the payee name. I started out using schwab bank a long time ago. But now, if there has been any effort to improve the app, it must be all on the investing side. Doing taxes has always been relatively easy with the bank app. Now, I can’t do ANYTHING with it. ALSO can’t find a tutorial nor any other help. LynnCarroll

SCHWAB APP ARTICLES ON A STOCK 1/3 PAGE IS NOT READABLE. I’ve used the Schwab app for several years. They have developed a consistent problem, and there is No Place to submit an app problem to developers at Schwab. There was a huge problem years back that cost me money but there was a place back then to submit the problem to. It took time (and my persistence), but that got fixed. No I didn’t ask for nor did I receive damages but I was not resting till it got fixed. Eventually I got it fixed. On stocks I own, or want to own, you can go into news articles (or press releases) which are important to the investor. For weeks now you are only able to see 2/3 of the page (as if left 1/3 of page has been cut off). I just tried to submit a “case” as I had years back, but that functionality is no longer available. I did send an image, but no room for words. Not holding my breath. I use this app exclusively (I manage my own retirement) so one could say I’m a power user. FYI Schwab just bought T D Ameritrade and I saw they are laying off thousands. I might say to them. “keep the IT people”! One positive: if you have a need, the all night people are excellent! I went through a divorce for two accounts (his) that I had POA on, which I terminated the POA. They were amazing; I had no physical bandwidth during day hours. Thank you

Not optimized for personal banking. I mostly use Schwab for its checking account. While I also use the brokerage account, I have no need to look at stocks daily. Unfortunately the app is mostly focused on stocks, making personal finance functions less obvious. As an example, Zelle is hidden in a few sub-menus, when it should be on the main page. At the same time, Zelle is implemented VERY poorly in the app. It appears to be a weird webview which is not very well optimized for mobile. It also takes about 10 seconds to open on a 1gbps connection, so there is clearly a performance bottleneck in the implementation as well. The styles in the Zelle webview are also clunky to use, with poor visual hierarchy. This should probably be a native screen with contacts cached on device.

Very buggy, but good for banking/trading. I’ll start off by saying Schwab itself is a fantastic platform if you want to get into trading and investing. Their desktob website is easy to use, they have great customer service, etc. However, I hate this app so much. It constantly makes me re-verify my device — like multiple times a day. Also, I have to constantly reset my password because it never saves it even when I tell it to. Because my passwords are so secure, they’re hard to remember. If I can’t remember, and they haven’t saved it, they make me reset it. Resetting over and over makes the passwords harder and harder to remember. It puts me on an endless loop. This is the ONLY app I have ever had this problem with. It happens all the time and it makes it a pain just to log in. I much prefer using the desktop version. But once I *do* log in, again, Schwab is a great platform.

Updates made it worse. Your most recent updates made it worse… the color pallet is uncontrollable when looking at chart overlays of SMA, EMA, and they will not stay in order. The SMA/EMA colors change randomly which is extremely frustrating. Previous version I was able to set up my indicator colors, but now it’s not only random, but it repeats the same colors and changes the values I set randomly. And, the MACD continues to no be available on any time periods except for when you zoom out to MAX yearly… nothing available on daily, weekly, or monthly in any other time scale. It’s really frustrating to say the least. Please fix these issues, and there are other issues as well. I really expect better than this from a company like Charles Schwab…

Getting some better!. I wrote several bad reviews (1 star) for having all sorts of issues, from app freezing up, to not being accessible, to no features that my scottrade had 10 years ago. But I do have to give credit when credit is due! Having a gain/loss in real time update is big for me, because there are trades that I make earlier in a day and it’s sure nice to not have to go through history to figure out what you paid, it is now available right at your fingertips! Ty! Now if I could have a trailing stop available on this app, I would be a happy trader! There’s is still funky glitches, but you are listening and getting better!

FIX FACE ID. Update: Face ID still has not been addressed with this update. A known issue with multiple user complaints, completely ignored in past two developer updates. Please fix FaceID logon. This was a known issue before release of this update, and I still must enter passcode every time, despite enabling FaceID. I wanted to invest and bank under one roof, however this app will make me look elsewhere. With banking, I just need a clean UI for bill pay, transfers, etc. A Bill pay payment does not add a pending payment to your checking account running balance, meaning you have to switch between bill pay and checking, after having added up pending payments in bill pay, then switching to checking, and subtracting that from checking balance. This is clumsy programming at best, and a disservice to members of Schwab at worst. Schwab is primarily an online brokerage, yes. But it also calls itself a bank. Very low-tech banking app for a bank based near Silicon Valley.

Usable, could be better. I use this app almost daily on both iPhone and iPad, and find it is useful for most of what I do. There are some quirks...It’s slow to load, It's awkward to view account status, as gains are shown in a separate tab while there is plenty of room to present more info in the landscape view, especially on an iPad. The main account status display does not show details for individual investments like the website does. There are a few consistent, annoying bugs. The detailed chart display cannot show MACD, it’s always “unavailable“. Occasionally tapping on a stock to get details will hang up, and the entire app hangs. There doesn’t seem to be any way to set alerts. It’s too bad, in many ways the iPad seems like an ideal platform for Schwab.

Schwab User for 9+ years. I've used Wachovia, Wells Fargo, a local credit union, Fidelity, Scottrade, and Schwab throughout my life. As far as financial institutions go, Schwab has been light years ahead of anyone else. It's an institution that Just Works. They don't try to squeeze you on fees, either monthly or from drafting. They just do what banks do best, and behave like you would expect someone who holds your money; you know it's secure, and you won't get met with annoying rules and limits if you ever want to use it. As you would expect a bank with minimal retail locations, you can do almost anything you'd want to do with this app.

Excellent accessibility for blind users, some tweaks needed.. Yours is the only brokerage app with options tables that are intelligible and navigable to visually impaired traders using speech / screen reader software. Only issue is that I can’t open a strike to view Greeks without turning off screen reader first before tapping to activate, causing me to guess at correct finger placement on the table. Then I have to restart the screen reader aster the new screen displays and hope I selected the correct strike about which I am trying to hear the details. Also, would be nice to have 30, 60 and 90 day implied volatility values in details. Are they there but not accessible to the reader software?

UX/UI needs work. As others already said the reliability and functionality are great. Market Reports are also excellent. Unfortunately, this is an app - it is a tool that needs to fulfill a function. Shouldn’t be a random collection of un-decipherable buttons leading to dead ends. The User experience and interface design needs a lot of help to make this app more usable and informative for daily use. I find it difficult to understand where my portfolio is going at times with the information available on the app. I want a way to separate different investment accounts or even see if I’m covering too much of the same investments across accounts. I would love some basic integration to charting apps. A clearer way to understand the assets, etc etc.

A Plus Review. After seeing tons of “investment” commercials on generic television for many years, I decided to check out my options and ultimately move my banking to a brokerage who offered multiple functioning areas that were useful to me, not just for investing. Charles Schwab has come through as an elitist in the field. I could not be happier with my checking, savings, and stocks, nor the assistance and customer service I experience on a day-to-day basis. I am not a person of wealth, I am not a person with financial stability, I am near poverty level, but find the satisfaction I need with Charles Schwab for my simple banking needs. I often refer friends and family to CS and boast about my experience. I would recommend them to everyone! Thank you!

Good except for 1 flaw. I like the info this app provides for my Roth IRA account and have been a loyal customer of Schwab for 6yrs now. However, the enable face id feature does not work for me in the security settings. I just bought an iphone XS. I can enable face id in every other app that allows it except for this one. It takes me through an endless loop where it has you log in again after you enable face id and create a 6 digit passcode. Then the app will disable the enabling of face id on its own after you have entered your credentials plus 6 digit passcode. So when you try to log back in it will ask you to enter your 6 digit passcode instead of just using face id as you requested. This makes using the app more difficult than it needs to be in my opinion. I hope a fix will be coming for this.

Schwab is the best!. I have used Schwab since 1980, before I even knew I was using there services due to my company utilizing their services for our 401k. In 2001, when 9/11 happened, my investments were protected as were my father’s. Other companies investments suffered greatly in the market fiasco and my mother’s investments lost substantially as a result. She did not have Charles Schwab. Ever since, I have used Schwab, not only as an investment company but as a bank. With no ATM fees and no other hidden checking fees, this has been the best banking experience I have ever had and I do have comparisons with credit unions, BOA and Wells Fargo. I can recommend Charles Schwab as a bank and an investment company you can trust.

Home Screen Edit & Zelle. Love Schwab as an institution! Excellent customer service. I very much dislike the Zelle integration, however. Homescreen (with all accounts info and $$$) needs to be customizable. I do not want to be sitting in my hairdresser’s chair, sending him money with all my accounts on show every time I have to log in to send money through Zelle. Super clunky UX experience!! Zelle should have kept their own app. On another topic, I also would like it if labels could be attributed to each account so that went I am transferring money between accounts, I can more easily tell which checking or savings account I am moving money from/to. I have brought these suggestions to customer service rep’s in the past… would love to see come changes here Chuck. Love banking with you.

Long Term Member of Schwab. I have had Schwab accounts since ‘95 and they always had my back. When I was sailing offshore they produced automatic bill pay. What a huge help that was since I could be out of touch of any computer for weeks at a time. Getting mail in the Caribbean was always late. When I moved from Florida where an office was not too far away to Maine where they only had limited hours and a ferry ride away they produced mobile deposit. I don’t have to be concerned about where I am as long as I have my phone or iPad. And, you can always talk to someone who is willing to help if you have a problem. What could be better?

Mobile Check Deposit. My husband and I have a couple of joint accounts. For some reason his mobile access immediately allowed him to deposit checks with his mobile device, but I had to apply to access this feature. It’s been over a week and my request is still under review. For a bank who does not have convenient physical access for depositing checks, this feature should be priority not provided on a case by case review process. I called and asked if the process could be expedited and was told there was nothing to be done and that there was no set time I could count on for the review process to be complete. We just transferred all our accounts to CS and this is very unfortunate service.

Overall quite useable except for the Face ID passcode requirement and you cannot view check images. Overall I like the direction this app has taken since its refresh a few years ago. That refresh had made it completely unusable for a bit, but over time it got better again, and now it’s not bad for a brokerage/bank app. Three complaints: (1) Schwab forces you to setup a passcode for Face ID which defeats the whole point of enabling Face ID for the app. I provided this feedback to Schwab directly and they dismissed it, lecturing me about how I misunderstand their feature. I understand it perfectly, I just believe it is an anti-feature. (2) Also outdated and non-user-friendly is Schwab’s approach to authenticator codes. Most apps and sites let you enter those single-use codes into a separate field. With Schwab, you have to append those codes to your password. That makes it impossible for the password to be managed by a keychain or password manager. (3) It would be nice if we could view check images in the app.

App Suddenly Won’t Process Deposits. In the last week or so, the mobile app suddenly stopped processing photos of checks I was trying to deposit. I kept getting error messages that the checks weren’t clear enough and try again. I called in for support and uninstalled the app and reinstalled it and still kept getting the error messages. I used my wife’s phone (which is a different Samsung phone) and was able to deposit one check, but not another check. It’s very frustrating when I am using a Samsung S-10 phone which takes excellent photos. I don’t understand what the problem is, but it seems to be a problem with Schwab’s mobile app.

A joke.. Everything crashed during “market volatility” They drug out opening my account for over a week for a litany of reason that kept changing, but after asking enough questions, they were magically able to lift the restrictions on my account that they told me they couldn’t... Pretty condescending when you call them, was talked down to a couple of times until they actually listened to what I was saying, then they were helpful. Don’t give straight answers at all, have to constantly push to get what you want, they are just trying to talk you off the phone the whole time.

Customer-centric brokerage and banking at its best. I’ve been a client for over 10 years. I used to bank with a wonderful credit union (Navy Federal) and invest with a wonderful brokerage (Vanguard). Why switch to Schwab? Schwab somehow manages to provide the same best-of-breed products and quality of service as non-profit organizations, all under one roof. It’s the best of banking and brokerage in one. I say “the same” but lately they’ve been raising their game with more features and lower costs. I didn’t have to compromise on a single thing when I switched. And I can’t emphasize enough how convenient it is to have all of my accounts in one place. And they continue to up their game when they’re already ahead. Their app is the best around. They continue coming out with more fee-free, low-expense-ratio ETFs, a credit card with solid rewards, intelligent portfolios to provide parity of features with Betterment. Where other companies rest on their laurels and eventually stagnate, Schwab continues to elevate their game by staying focused on delivering value to their customers. Keep up the great work Schwab, and I’ll be a customer for life.

I have to give it 1 star because. I am not happy that since I have decided to only use my finger print to unlock the phone this app is now constantly asking me to use my finger print to sign on and I have no way of disabling that feature. CONSIDER THIS SCENARIO…I’m standing at a bus station, an airport, a train station, or a subway and using my phone that unlocked with my finger print. Someone sneaks up behind me, knocks me out and now they can use my finger to log onto my Schwab account and do anything they want. This needs to change. Let me have to ability to never be prompted for Touch ID instead of making me have to go through the steps of telling the app not to use finger ID. For some reason it picked up on that I use Touch ID to unlock my phone and assumes I want to use it for the Schwab app. I do not and I just told you why.

PLEASE FIX THIS! Bid/Ask 2+ Minutes Lag.... This app has a major flaw. When you select a stock in your WatchList for more information, the Bid/Ask prices/sizes are not current! They lag by around 2 minutes, sometimes more, which can be an eternity when you need real-time info to make a trade decision. Additionally, repeated swipe-downs of the window to force refreshes do cause updates, but again, these updates are 2+ minute lagging actual prices/sizes. I’ve noticed, this primarily occurs in the mornings, and it seems that later in the trading day the quotes become real-time, so it could be related to CS’s servers being overloaded. Whatever the reason, it’s a BIG deal and needs to be fixed! Currently, the only real-time quotes I can get in the morning hours is the WatchList summary quote and the Trade window quote, neither of which show Bid/Ask “Sizes”, which are critical for trade decisions. Please fix, or I’m going to have to switch to a different company.

Great Bank. I don’t use Charles Schwab for trading, I just use it for the banking aspect. The main part that I like about the bank is that ATM fees are refundable and there is no cap. You don’t have to search a specific ATM network to search for a no fee ATM like other physical and online banks. There is no foreign transaction fee nor balance requirements and I was surprised about that given the company’s reputation and all. The catch though is when opening an account, it is a hard credit check and the savings APY is very low when comparing to other banks like Capital One, Ally or Discover. Overall, I think it is a solid bank and I have absolutely no problems with it.

Face ID is broken. Sometime in the last couple of weeks Face ID authentication broke in my app. I’m an iOS power user so I’m 100% sure this isn’t user error. I’ve turned Face ID auth on & off in Settings and that didn’t help. I have the current app version and I’ve been checking App Store for a patch release to fix this bug but that hasn’t happened. I’ve also deleted and reinstalled the app. Nothing works. When I enable Face ID on the login screen, it asks me to reauthenticate with my password and then create a 6 digit passcode. Once I’m logged in, I go to Security Settings but the Enable Face ID setting is still disabled. It’s maddening!!! Anybody else have this issue? It only started happening about 2 weeks ago.