Amex App Reviews

VERSION
7.4.0
SCORE
4.8
TOTAL RATINGS
3,424,597
PRICE
Free

Amex App Description & Overview

What is amex app? The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms

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App Name Amex
Category Finance
Published
Updated 06 February 2024, Tuesday
File Size 211.54 MB

Amex Comments & Reviews 2024

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So happy I came back to Amex!. Recently I had a dispute with Capital One my main credit card company when I wanted to pay off my statement balance. I had called them and made payment of the amount they gave me but then received in the mail a bill for some ridiculously small amount that I thought surely was in error so I called but surprisingly they argued and said that I indeed owed the amount and that I must have misunderstood. I’m pretty sure I had not since it was I who called them with the intent of paying off the statement amount. So it was then that I decided if $0.72 was that important to them I was going to vote with my $ and discontinue Capital One. That day I paid them, canceled my account, and cut up my card. However that meant I then needed another primary credit card. I have been an Amex member for a long time but worried that the old style way Amex used to do thing’s might not be as flexible as I needed but decided to give it a go. I can’t tell you how happy I am that I made that decision! Amex has made some amazing changes the last few years and the app is just awesome. The plan- it feature for payment is simply brilliant! I just wanted to let you know that I am so happy I decided to go back to Amex and I’m confident I won’t have to worry about having to move to another credit company again !! Thank you so much!

Misleading. If you have multiple cards, each card shows “Total Balance” outstanding. But one card - AMEX BLUE - shows “Last Balance” ... even after payment is applied. Could not find last payment on the mobile app ... so, I had to call to verify payment was received, applied and no balance existed, which was true. So, if balances shown are not consistent (showing either total balance or last balance) one could make a double payment or conclude the payment wasn’t received. NO other credit card apps / sites represent their cardholder balances in this manner. So .... can anyone please tell me where you can view your outstanding balance ???? All I see is the amount of the last payment. If you click on last statement, I see charges and payment .... no beginning balance or ending balance. I am paying off the balance and canceling all AMEX cards.

Amex Not Follow Through. Having an issue with The Dump furniture store as furniture was damaged on delivery. Having been an Amex member for over 20 years I contacted them on the charges. They suspended the charge and investigated. The Dump, which it turns out it really is, wrote them and said we could return the furniture. However there is no way to contact the Dump! Amex restated the charge to my account. I contacted Amex and spoke with AK. He took me through the issue again and even had me call their customer service line to see that the mail box is always full and they never answer the phone. He said he would again contact the Dump and suspend the charge, yet the charges are still on my account. The question is what good is the service at Amex that you pay for if they believe a line of lies from the company and won’t defend you the consumer? This is the first time in 20 years I’ve had to use this service and to say the least am very disappointed in the way Amex is representing me! Time to discontinue Amex!

Worst card ever!!!. I don’t suggest this card to anyone. I had identity fraud and something hit my credit that wasn’t mine. It took a total of 4 days to get this item off my credit as it was negative. In those 4 days, American Express decreased my limits over half. Which in return when it reports will make my credit take a dive. I called them and I couldn’t even understand it a word the women said and she didn’t understand me as she wasn’t English spoken. She was from some foreign country. I couldn’t get a representative who could speak English so it was no help. I told her I wanted to close my accounts immediately and she started talking about something off the wall, I asked her if she understood English and of course didn’t get a straight forward answer, so apparently she did not. I will dispute the entire accounts with the fair credit and my states attorney general office. The offers they want you to add on to your card are for stores that nobody used or shops at. I didn’t find one offer that I would ever use or anyone that I know would use for that matter. Stay clear of this card and company.

Aweful Customer SUPPORT. I have been impacted by the recasting hurricane Ida. I had to leave my home for my safety. I did t grab much. I my what could fit in a small car along with my pets and significant other. I don’t use my credit cards for anything except emergency use. I consider this an emergency. I have a small limit in this Business American Express that I’ve had for several years. Pay on time faithfully every month. As soon as I got to my destination on my evacuation route I reached out to American Express. I requested an increase on my limit because I had no money to pay for my hotel for a week with no where to live!! They denied me!! Because of a bankruptcy on my report from 10 years ago!!! Ok well I was good enough to be allowed to get the card with that same bankruptcy!! But now after I pay on time for 3 years and been a loyal customer while you are killing me interest charges and making your money triple fold you deny me In my time of most need!!!!!! As soon as I get back to my life and devastated city I will cancel my Amex!!!!!! They have lost my business for life over a couple thousand dollars. Very very sad!!!!

Absolutely horrible app when it comes to rewards. So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.

Amex App. First I want to say all the customer support and benefits of the card have been amazing! My only qualm is the app itself. For some reason, there is no way to access all account information as a manager in the app. Meaning, if you are an additional card member (not the person who applied for the card) with manager access, you can only see the purchases made on the card you use not both cards under the account. This means the only way to pay the full balance of the card, as the additional card holder, is to access the online account through a web browser. This seems like an extreme flaw to this design and is quite inconvenient for our family’s finances as we only pay our credit cards by app, as I’m sure most do these days. The app layout and use seems relatively simple so far but this is a huge flaw. I hope to see some updates soon to this design feature.

Most terrible customer service department I have ever dealt with. Historically Amex had provided decent customer service. Occasional issues that were eventually resolved albeit after having to spend a bit of time on the phone. Today I had a simple issue that needed help resolving. I had to call four times and speak with six different representatives. I also used the chat feature and also spoke to six or so representatives. All in all, I was instructed to walk or drive from place to place to try and use the card, spent over two and a half hours on the phone and over three hours in total and still never got a resolution. The representatives were often rude and I was even hung up on by a supervisor when he said he would hold. When I asked what could be done to make up for my time wasted, I was given a flat “nothing.” For anybody considering which credit card company to use, I would not consider this one. Worst customer service I have ever received from any company and I have two cards including a gold card and probably spend somewhere around $50k a year and was treated like they could completely care less about me, my business, or their complete inability to provide even adequate customer service.

Why I love American Express. American Express has been very good to me. not only have they been incredibly helpful when I had a stolen card and dealt with an eBay debacle they also made my trip abroad much more pleasant. A few years ago I was traveling through Eastern Europe when I started to feel ill. A friend of mine told me I could contact American Express and they would help me find a doctor. Not only did they find a clinic that would see me that day, they also made the appointment for me and put me in touch with transportation to get to the clinic. They contacted me by email for the next three days to make sure I was doing alright. Because I was going to several different countries they let me know that they would help me out no matter where I was. I’ve never had a credit card company be so caring and I will be forever grateful.♥️♥️♥️

Overall a good helpful app. The AMEX app is one I use regularly. I like the one-stop “shopping” in that I can check my current balance, confirm valid purchased, etc. However, I find it difficult to transition from the “admin” portion of my AMEX, to the various Travel and/or Entertainment options. I’m sure some of it is my fault, however others may also experience the clumsiness of navigation from one topic to another It’s also a bit frustrating that, after making an airline reservation, I need to then contact the airline itself to make a seat selection . Since the AMEX reservation does not recognize my airline status, which would normally place me in the premium seating, to then make a separate phone call, with always the “please hold, your call is important to us”, time spent, making a reservation on AMEX would be much easier and streamlined if the total reservation could be done with a “single click”. Please AMEX, fix that and I’ll give you 5 Stars😊

Is this 1996? Mobile native for rewards?. 2 days ago I decided to get a new Amex Platinum credit card (yes, the expensive one with the $550 annual fee). I have Chase Private Client but decided to see what all the travel hype was about. I want a premium experience and fancy lounge access. This card seemed to have the best benefits on the market. However, they forgot to tell me it also has the WORST app experience in the business. I have spent 2 days trying to enroll in the benefits digitally and the link has been broken both days. Within the app it takes you into a browser experience to sign up (yes, seriously, Amex hasn’t invested in a native experience and we’re in 2019!). After calls to the call center, safari browser app struggles and native client app reloads I finally seemed to enroll in half the benefits. I’m trying to stay strong through this extremely painful experience. May lord give me the strength to endure this torture.

Meh — App could be so much better. I love my AMEX card and all the benefits and things I can do with it…but the app could be so much better. Hotel search function is very slow and clunky. I travel a lot, and sometimes my layovers are short and I stay at the airport. For example, at LAX airport the app zooms out too far and does not include ANY hotels near the airport. I know the app is showing me preferred hotels first…but it should show me at least ONE hotel AT the airport. It’s just not helpful, and feels like “you” — conversationally speaking — ignored my search request. Another area that could be better is the “Pay It/Plan it” feature in the account balances section. I LOVE this feature, and use it all the time. However, I wish I always had the option to Pay It, or at least set the limit for the Pay It feature. With inflation of restaurant prices, you can’t get out the door these days without busting the pay-it limit. Finally, the “Offers” tab needs a way to filter them to refine what offers I want to see. There are just too many, and you just have to scroll and scroll and scroll. Not very efficient. The good parts though are great! I always use the “Find an Airport Lounge” feature to explore my options and find the best one. I love the security features as well. Basically, just wish the app was as great as the card…I love my AMEX card :-)

Customer Review. Hi there, The mobile app and the online account website are terrible. When a payment is made to clear balances, they still appear with an option to pay it or plan it. The hidden fees with plan it are unclear. Plus, you have the option to change rates at your discretion and a user has to call if a merchant credits a plan it balance to have that credit apply to that plan. That is not convenient. And quite frankly makes absolutely no sense but to trick the customer in my opinion. Running balances are not shown and it’s unclear which purchases payments are made to which is not best practices. I received a merchant credit and it’s unclear why it states it was from a retailer. Plus the credit was not even added to the balance. This is confusing and unclear. When will that credit be posted. 6-8 weeks? That seems like quite an extended period. The cash back feature is also unclear. Better documentation needs to be available in the app and on the website. You need to be able to change your password in the app, not just using the forgot password. Just a way to change it when you know your password. I received communication that you were changing plan it rates a mere month after I obtained this account. So far, I’m not pleased with this card and I’m not sure if I will continue to utilize it in the future. Hope this helps, -Corie

Account changes without notice. Be careful with this card. You can work hard to maintain the card according to contract and Amex will lower your limit without warning of any kind. This will increase your “Credit Useage” from below what is considered good to close to 100% because they will lower your limit to just above what you owe on your account. This is done without ever being late a payment and with always paying more than a minimum payment, It can make your credit score drop as much as 20 points. I actually love the card but cannot trust that the card will be available for use at any time because you don’t know what they have done with your credit line unless you check it every single time which is not really very convenient. If your balance gets above 30% of usage of your credit line, every time you make a charge, you will get a warning that they may decline future charges. I don’t quite understand all this I have been an American Express customer since 1983.

Amazing company with amazing customer service. I wanted to take the opportunity to express my deepest appreciation for American Express and their commitment to Customer Service. In this day and age, when many companies have customer service representatives that are inpatient, frustrated in their employment, disrespectful, and just downright ignorant at times, it is a pleasure to be able to always, 24 hours a day, contact American Express Customer Service and receive exceptional customer service anytime during the night and or day. I have contacted them on multiple occasions from small things, to things that seem to be complex, and each and every time they have handled any issues with a superior level of care, concern, patience, and professionalism that to date for me, has not been matched. I TRULY DON’T LEAVE HOME WITHOUT IT!!!

Irritated. For more than 20 years I have been a good customer - I have used my card almost exclusively and paid my bills. I’ve spent more thousands than I can imagine. Due to COVID I lost much of my salary as my husband was leaving me. I fell a month behind and made a temporary payment arrangement. Sold the house to pay bills because I’m the kind of person who does that. Paid off the loan and credit card a month ago but was still showing my account was still showing suspended. Called and they said I had to wait to the next billing cycle. Bogus. Next cycle comes and I am still suspended, yet I get charged $160 for the annual fee. I chatted and they tell me to call the line I already called and wasn’t helpful. I call and get told by the automation that I can charge, but I just tried and my card declined. Very much regret that I just paid that fee or I would be cancelling the card right now. I get it...I made a late payment, but now I’m back on my feet after a brief delay as o figured things out, my salary is fully restored and I’ve recovered from my financial difficulty and you’re losing a customer. I’ll keep the card open because I am buying a new house and done want to show a recently closed account but I will cancel next year and you will have lost a loyal customer.

Don’t use AMEX!. I used to love Amex, until I ran into some financial trouble. By the way I NEVER WENT PAST DUE. Not once in 3 years. I made ALL my payments on time. I asked for hardship program help, they helped and reviewed my account to a simpler temporary lower payment. They told me my account would not go past due, because I had always paid on time and I started the program 2 days after I made my normal minimum payment. After 30 days they reported my account as past due on time credit, I called to complain. They admitted it was their fault and would fix the problem. Now it’s been 60 days, guess what now they reported that I’m 60 days past due. I’m furious. This dropped my score down 100 points. I made my payments on time, to the terms they agreed to. I’ll admit, it’s my fault I’m in debt, but this is not my fault. American Express destroyed my credit, Not me.

Decent app, terrible chat. I use this app to view my bills, charges, and deals. The most frustrating part about the app is the Concierge Chat for platinum and centurion members. The chat consistently drops connection and I then need to wait again to connect to someone who can help me. I get notifications from the app and when I click to chat, it takes me to the main screen and shows a chat bar at the bottom so I cannot access the chat option. How can I respond when I can’t see the message? I have better luck closing the app and reopening it, then navigating to the chat section. Otherwise I cannot get to it from the notification or it disconnects and my messages do not send. The chat is also a second thought- it’s hidden in a “Contact Us” menu in settings. I’ve been a member since 2005 and an authorized user long before that- I love the service but this is extremely frustrating when I’m trying to handle something while I am unavailable to speak.

Great App, but don’t stop there.. A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious. Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app. Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website. Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards. Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.

Why are they doing this to me? seems backwards. I have been working very very hard to pay my card off and I finally get it paid down to the tune of $5,000 dollars available credit and my credit score was actually going up. Then amex decided to lower my limit $4,000. My credit score goes way down because of it! So I made a another $1,000 payment. It’s almost as if they don’t want me to pay it off. Where is the incentive to pay off my card if they are going to lower my limit which kills my credit score? Y As I pay my cc off its supposed to improve my credit score and put me in better standing with the cc company not destroy my credit and put me in financial ruin. Please stop lowering my credit limit! My credit score should go up, not down when I pay it off. I could understand if I was only making the minimum payment every month, But i have been making double sometimes quadruple payments. Sometimes I would make a 100 to 300 dollar payment, buts that’s been on months when I made double or tripple payments. Please stop doing this!!!! It’s killing me!

COVID-19. How they’ve handled this pandemic is a complete disappointment and shows how much the company does not know how to adapt in the face of any difficulties. We’ve tried for over 9 days now to get through to anyone to cancel flights and get our money back. We sit on hold for over 2 hours every day and then the call just gets dropped. We try messaging them online and they say they can’t help and the only people that can help are by calling the one number. The one number THAT DOESNT WORK. Other large business’ allow you to do everything online easily. Other airlines sent out messages saying they will automatically refund if people don’t show up but since we purchased our flights through American Express travel we don’t have that luxury. We trusted this business and thought that they would be the most relatable business through all of this but they have been the absolute worst. I have never in my life written a review but thought it was needed because this company should be embarrassed. Who ever is in charge of the response to this crisis on your team should be fired.

Frauds on closed account.. There was a fraud on my account that I CLOSED in 2018. Someone charge $12 in march 2021. Since I did not get any notification, It was unpaid then it destroy my credit record. My FiCO score drop 100+ point. Amex claimed that issue is fixed. 2 of the credit agency is clear now but they did not update Experian. I call multiple times and did not get help properly. This should not happen at all with closed account. While I am trying to fix my credits. Another fraud happen again on same closed account. another small charge on July 2021. Please note Amex claimed that it is fixed account is closed. At this moment. my experian credit report is not fixed since amex did not report the previous fraud and I am still dealing with new fraud now. Amex reps are not helping. Phones are terminated for no reason. By the way I am Amex customer over 38 year and always good record. Never had late payment on anything. Amex is letting fraud on closed account and not fixing properly, destroying credit records are not acceptable.

Amex was great, but not any more. I run a company that has 120 employees, and we run about 130 cards through Amex, with annual transactions totaling over $1 million. The app was great and had many business features, which is why we partnered with Amex. Shortly after we started with them, Amex culled the app’s capabilities, including making it impossible to TAG receipts with expense categories. This feature was always available and was extremely important, but on the latest app revision, it is not available. That means that only half the work can be done through the app, and the other half has to be done through the full website, via computer. This causes double work. We have complained and asked for help. Amex is clueless and has not restored this important feature. Another big problem is how Amex does not watch out for their customers like they once did. Our company was scammed by a counterfeiter of Montblanc pens on ebay. We were taken for over $12,000 and had all the evidence to prove it conclusively, without any doubt. Amex would not help us. Their service has slipped and their app is just OK. Find a better company to do business with.

Great for credit card, managing multiple bank accounts could stand improvements. Generally, this is a great app for managing your Amex credit card. I recently opened American Express rewards checking and high yield savings accounts. I like how the bank accounts can be managed from the same mobile app as my AMEX credit card, though transferring funds between those accounts can be idiosyncratic, having to “withdraw” money from the checking account to make a deposit into savings. Why not just a transfer button and then select the source and recipient accounts? My biggest gripe is that mobile app still defaults to taking me straight to my credit card account summary. Most of the time I amusing the app, I’m wanting to check my bank account balances first, so having to back out to the account/card selection screen is pretty annoying. I would prefer the app open to the account selection screen where I can choose which account to access instead of the app deciding for me. If AMEX could implement these changes, I’d give the app five stars.

Rewards redemption is laborious. I am a customer of Amex since 2005 (could be a year earlier or later). Those days, Amex was the cool card that broke boundaries when compared to the cards of its time. Very attractive then. Today, especially after the Costco fallout (which I assumed was a match made in heaven), I never left either Costco or Amex as a faithful customer. Costco more or less has retained its charming business practices to keep us motivated. Amex on the other hand has been slipping really bad. The worst experience I face now is redemption of the reward dollars to my credit card account. Multiple days chatting with their online staff who takes as much as 5 minutes to reply back to you (try keeping yourself motivated to chat and hold your phone from locking your Amex app out), I am still not able to get the money transferred within their system from the rewards bucket to the credit card bucket. With banks like CitiBank and CaptialOne with their one press transfer and customer services, what happened to Amex?

Interest Rate Charges and statement view on Mobile App. I remember when I first started this credit card in 2021 I was paying for interests even though I was paying off the balance down to zero. I called in about this and I was told that the interest charge is to make sure that I am using the card. Months later interests rates charges stopped so I figured it is because I have been using it consistently. Recently March or April and also May I got charged for interest rates even when I am paying on time and the full balance. The mobile app and online access through a PC is not user friendly when it comes to showing the total balance owed within the 30 day period. There is No running total balance. Overall it’s hard to understand what is really owed so I just pay as soon as I can and before the due date. But still got charged the interest rates. So I am dissatisfied. I hesitate to use this card now since The interest rate charges are hard to predict and understand. I have other credit cards that early mileage points as well. So I am more inclined to use those since they don’t charge me an Interest rate because their statements online so super easy to understand.

My two cents. The app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this app

Mrs Jennifer Fontenot. I was an Executive Banker for 30 years. I was used to people dealing with people. Today’s banking system everything is electronic. Too bad if you are aging and can’t remember your passwords of the hundred or so accounts you have set up and are required to make just to get information, a hobby, a game, your medical records. Everything is available but you never have anyone to help you through the process. Except AMERICAN EXPRESS. I KNOW I CAN CALL AND TALK TO MY REP WHO IS WONDERFULLY HELPFUL IF I can’t remember something, or I want to make a payment, but can’t remember my bank routing number. I cut up most of my plasric, because we don’t need them like when we were raising our family. I just didn’t know grandchildren were more expensive than my children. Especially when they want to pursue a PhD. But all I need is my AEX PLATINUM.. And it’s a keeper. The only problem is you can’t cut them when you get a new card. I don’t know what to do with my old card. Lol

AmEx lies to a loyal customer for 25 years. I’ve been a member of American Express since 1999, so 25 years. I’ve paid a high fee yearly for the Delta card for the free companion flight which I basically never use but I stay loyal because I’ve always felt there are perks to being a loyal member. Last year I ordered a high end oven and it was during the global supply chain issues so it was on backorder. The oven was paid for through AmEx but never arrived. Because it was outside of a 60 day window, Am Ex refuses to pay me back despite their policies that they cover fraud charges. I have several emails and statements of proof of the fraud but AmEx won’t pay me back. Each call I have with them they give me the run around, then eventually send me a letter in the mail denying my claim. I was charged for the oven right away (which is normal for a custom order) and there was a global supply chain issue causing the delay. As soon as I found out that I had been scammed, I contacted AmEx right away and still they deny me. So much for being loyal and paying them hundreds of dollars of yearly fees each year since 1999! What a joke of a company. Actions speak louder than words. I’ll be cancelling and using my other credit cards that I don’t have to pay to be a member.

Misrepresentation. I have been an Amex customer for 21 years. I had some not too good of experiences in the past with them. Then at a trip, a representative offered that I sign up for their Bonvoy card with the promise of bonus points. I did that, then after seeing the charges I called and said where’s my points. They said you are not getting any. I got upset and so they opened up a ticket as to their recommendation. Every week I would call and they say call back next week. This dragged on till finally today a representative said the ticket is closed a d you will not be getting points. I said then refund me my application fee and this is where he transferred me to a supervisor. She told me no refund because it passed 30 days. I replied that if Amex did not drag their feet to reply, I would have been able to get my refund. She then said she has to open a new ticket and I HAVE to call from 7-10 business days to know the results. No email will be sent and no phone call either. This is a warning for anyone getting a card. BEWARE!!

Credit limit. I thought American Express would be the best card for international traveling but it turned out to be the worst and horrible card to use due to cutting off my limit in the middle of my traveling overseas, I never missed my payments with good credit score. When I tried to use the card, it didn’t go through even though I had plenty of limit left. And then I got an email at the same time that saying my credit limit has been reduced after a review. What??? Without any notification prior to my trip?? I never missed my payments not even once. I called the representative and she gave me a reason why my credit limit was reduced with unreasonable reasons. I have never faced such a unpleasant experience with any other credit cards. I will make sure to let all my family and friends know about this and let them avoid to use American Express. I’m paying off the balance as soon as possible and cutting off the card. There are so many good credit cards out there treat you perfectly reasonable.

Face ID doesn’t work. Was a great app until the last few months. Login with Face ID has stopped working and it makes me enter my password whenever I want to log in. If you enter the wrong password just 3 times in a row, it locks you out of your account completely and you have no choice but to reset your password. If I’m in a hurry and misspell my password a few times (which I’ve done many times), I get locked out and have to take time to completely reset my password. I’ve had to reset this password so many times that I can never even remember it now, so I get locked out just trying to even remember what my password was. It feels like I’m getting locked out of my own account every single time I try to login. What’s the point of having a Face ID button if you’re just going to make people login with a password anyway? I have big fingers and often misspell things on my phone, so I often have to reenter passwords multiple times . I’m tired of getting locked out of my account and having to reset my password literally every single time I want to log into my account.

A complete lack of humanity!!!!!. I’ve been a cardholder for more than ten years and have never had a late or missed payment and have shelled out a decent lump of my earnings to them in the form of interest and have remained loyal. Up until today, it has been my default credit card for all of my purchases. Typically, I pay my credit card bill in full every month, but with the economy as it’s been in the past couple of years, I’ve been carrying a balance since 2020 upwards of $2500. I am finally getting back on track financially and was able to pay my balance down to zero. How does American Express reward a client who pays their bills on time and is trying to be responsible with their credit? In my case, it was by reducing my credit limit by more than 75% so that the boost in my credit score that I achieved by paying off my card was met with a drop in my score as my available credit was reduced. Thanks American Express!!! I would close the card, but I would only be causing myself further damage. So, for now, my balance is back to zero, my new default payment method is Capital One because they actually reward their customers for good behavior! My American Express card is in the garbage where it belongs.

Disappointing Customer Service. I was super excited to get an Amex card. Until I applied for one for me and my wife. After applying I was called by a gentleman asking for additional info for my wife. He then told me that we were BOTH approved and should get our cards in the mail shortly. Never got the cards so I called and was told that I was going to have to redo the entire process and also they had no record of me applying for an additional card for my wife. So after redoing the entire process and being told my new card would be in the mail soon it also never came. So I called a couple weeks later and finally got things sorted out with my card (not my wife’s that was a lost cause at this point) and it came in the mail about a week later. After everything it took about 3 months from being approved to getting my card. It just seems like they have a terrible process going on. Anytime I called for help it seemed like they told me what I wanted to hear but nothing was actually done. Now I have applied for another card for my wife 2 weeks ago and again have heard or seen nothing. Also called about my priority pass expiring and the gentleman told me he resolved it and I should be getting a confirmation email. That was 4 days ago and still haven’t gotten one. Being active duty military it’s nice that they over the platinum card for free but at this point I’d rather go back and pay another bank for a card with similar benefits.

Disappointed. Imagine your account being paid off; and to get a random email stating they have received your info at a location you’re not at; but still has given you the charge. You call to only find out there’s been a fraudulent charge added to your account. Once you report it and discover the location and know for fact they couldn’t have checked you in because you’re home. And have been home for over four months. Makes you suspicious about how people can charge a card with no valid id. And now you have to wait until the investigation is completed before they will remove it. Is not a great feeling. It actually makes me a bit nervous due to the fact I am closing on my home and when I mention this to the credit department they state oh they can’t do anything about it. Well now this reflects my credit report and everything I work so hard for. Not making me happy one bit. I don’t know if I will ever travel and use this card again. Knowing that locations can take your info and their computers can just charge people at random for a stay they were not at. As well as the fact that they leave it on your account and knowing you’re not present don’t remove it.

On the money!. My online experience with Amex online goes back almost 10 years. When dealing with their customer service I’ve always been treated with the utmost respect and consideration in addressing what little hic-up has hit my account. Likewise, my online experience has, as my heading states, on the money. Accurate to a fault, and I can do just about anything pertaining to account ‘management or maintenance’ quick and easy! Not mentioning any particular card brand, by name, but the two other card companies could learn a thing or two from Amex regarding online banking. A # 1 in my book. Though I am usually not one to make recommendations to friends and family, ‘cause usually that’s asking for a headache, but if asked, I wouldn’t hesitate for a second to sing the Amex praises! They know what customer service is all about! Good job, all you Amex guys and gals!

Downhill. SINCE 1990, I have always been the biggest AMX fan and championed AMX to others—because you always had my back, talked in nuance to solve my issues (and usually had the authority to make decisions) and always fun to deal with. Gradually, that has changed as customer service continues to go south. But it was the last customer service agent who took my call—that took AMX to a new low. The problem wasn’t even the problem. He was the problem. He was the farthest away from your classic AMX professional—that I thought it might be a training tool—what not to do. So rude, disrespectful, basically calling me a liar when facts of my problem were not believed and then shamed me for falling short as a customer when he couldn’t otherwise explain or defend how his talking points related to my case. BUT AT ANY RATE—if AMX (or any vendor) can explain to me or even inform me of “bad news”—I can accept anything professionally (and kindly) communicated to me. THIS WAS NOT THAT. I TRIED TO CONVEY MY EXPERIENCE to “complaint dept(?)”—I was just too upset. But if he worked for me, I would have fired him on the spot—he crossed a line—one that has taken yrs to build. I don’t know how to ID him—except you can probably access the notes on my account?? The subject of my call was POT.

American Express doing things right the 1st time. I have been an American Express (AMX) card holder for a long time. I used to use a VISA card as my primary card for everything and AMX was just a back up. As I started to read the literature from AMX a little closer I discovered benefits that my VISA card didn’t offer. When I called my bank and spoke with my personal banker about the differences I was provided generic answers not comparative benefits. A long time ago very few establishments would accept AMX now no matter where I go AMX is accepted almost everywhere VISA is accepted, but the difference in my wallet is the additional protections that AMX provides just because I am an AMX member. I have seen a commercial that ask the question “What’s in your wallet?” The question that AMX answers for me is “Do I have the piece of mind knowing that my purchases are protected by the card of my choice.” Thanks AMX for giving me that piece of mind with every purchase I make!

Payment schedule burried in the UI. In comparison with competing card applications American Express is lagging behind. One of the most irritating features is making it so hard to find the future payments schedule; first, no way to find it unless one knows it’s tucked at the bottom of the part of a secondary page that is usually not visible on a phone screen - one can see it only when navigating to statements and then scrolling all the way to the bottom of the page . And then, even there, one cannot find a clear and consistent way to know for certain that a payment has been scheduled and what the amount is. A user could easily miss the fact that a payment has already been scheduled and schedule another one in the same amount for the same statement; yet there will be no warning of a potential duplication, which may expose the user’s originating bank account to overdraft fees. I’ve reported this to American Express numerous times over tha last two years; I even begged them to pass the message on to their mobile app product management ; however, no results, and no feedback.

America Express. I had a couple of other cards for several years and either the web site was down allot. Or when you made a payment it took seven days to post. When you needed to call them about a question or a charge I didn’t make it would take two or more weeks to get it straightened out. When you called them half the time you could not understand what the representative was saying. They were another country. I would have to ask to a supervisor to understand what was going on and get it handled. So I canceled my two cards and went with American Express my wife has one also and kept saying I should switch. Glad i did. Also it would show your credit score at the end of every month and was always wrong. American Express so easy to work with and web site is really easy to understand.

Scrolling glitch yet to be corrected. For many months now there has been a scrolling glitch with the app that I tried reporting using the contact protocols in the app but after more than a couple of updates the problem still exists. For users with more than one Amex card on their account the home screen lists all of the cards vertically and the user can scroll up or down thru the list to select which card details to access. On an iPhone 11 Pro Max five cards fit on the screen. The problem occurs when there are six cards or more in an account. The screen does not scroll past the fifth card. It gets glitchy or twitchy, I don’t know the technical term, but it won’t actually advance, it flickers and resets so that the sixth card never advances onto the screen to be selected. As I mentioned previously this issue has been going on for some time now and so I am writing this here in the hopes that someone will read this and pass it along. Thanks.

New card delivery. I am particularly not happy with the fact that my new personal every day card was returned without delivering and I had to get a new one done which is due to be delivered today. These things happen, but I am not sure how such a mail can be returned without delivery, as it does not require personal presence. It is dropped in the mailbox. In fact I received another mail from Amex the week before related to this account. That means the address is accurate as well. I was not happy that Amex is unable to give me a good reason why my card was not delivered in the first instance. I would appreciate if your team can be more cautious on this. From the beginning I got the feeling that getting the card the first time was more challenging than getting one replaced. Thanks team, hope you can do something about it.

Great app, terrible offer experience. Overall, the Amex app is great for all essential things. It is visually appealing, easy to navigate, and easy to perform any actions. However, the offers page, which is one of the four featured pages in the app, is underwhelming. I love Amex offers and use them often. But it is tedious to browse through the offers to find the relevant offers because there is no search option on the page. Also, quite frequently I find myself frustrated when I discover an offer a day or two after I already made a transaction where that offer could have benefited me- I’d think that Amex could automatically activate available offers when I make a transaction at the relevant merchant, but instead they expect me to look for offers in the app before every transaction, which is impractical. If they could fix this, I’d use offers and my Amex cards much more often.

Terrible card company!. Amex used to be a name one could trust, but no more! I was 1,500 MQM’s away from reaching Gold Medallion status. I called and talked with a female agent about the Delta Reserve card as you were offering 10,000 MQM’s after I spent $5,000. I completed this BEFORE 2022 expired. On your website it says earnings each year are from January 1st to December 31st. Before I agreed to get the Reserve card, I told the agent the ONLY reason why I was willing to spend $550 on a membership was for the MAM’s BEFORE years end. She told me numerous times, “There will be NO issue” with that happening. I didn’t get my MQM’s applied until January 5th. I contacted a supervisor telling them of the issue. I told them to go back and listen to our recorded conversation and they’d hear what this agent promised me. They never did, so I gave you a time table to get this accomplished. I have been with you for FIFTEEN YEARS and spent tens of thousands of dollars. I told the supervisor if this situation wasn’t completed by the time my trip was planned, January 21st, I’d cancel my card and that I’d be spending ALL of my purchases with another card company, which I did. I transferred all of my auto pays too. I haven’t used your card since. Congratulations on the WORST customer service I’ve ever seen. So happy to not have to deal with Amex ever again. Goodbye!

Do not take any offers from this card!. They are awful! Be careful giving them direct access to any of your bank account!!! I had business Amex Open from 2003 till recent. Trying to make my life as business owner easy, I’m setting up as many auto pay via my business bank account as I can. Back in March this year I set up auto pay with Amex in the amount of $4500 as BC immediate was charged over $9000. My attempts to correct their mistake consistently failed. I removed this auto pay and lowered my usage. In June I attempted lesser amount on auto pay, allowed them to charge $817 per month and made a first payment while on the phone with company rep. Payment was successful, amount was reflected on my auto pay agreement and I was expected repeated charge in the amount of $817 in July 16, as was agreed. But July 19 Amex attempted charge in the amount of $8190 for the first time, and repeated the same attempt on 21th and 27th despite me contacting Amex asking them to shop and correct their mistake and blocking their transactions on the bank’s side. Guess what, bank block them and assure me I’m safe after first attempt, but they manage to hack into my bank account and continue this financial harassment. I will get rid of them one way or another and would give them NEGATIVE STARS if possible. Stay away from this scammers

Application of Payments on Account. The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store. Maybe you can fix this - it’s ridiculous.

Customer since 1986 and well pleased!. For 37 years now I have used this card with no issues. I feel very good about their security measures. On 2 or more occasions they have called me to verify a charge that appeared in another state and I was surprised at the speed they check suspicious activity. I use this card for all on line purchases. If the seller doesn’t accept AMEX I pay with PayPal that is linked to AMEX or I buy from someone else. I feel very safe using this card. They were also the 1st credit card company to grant me credit. I will carry the card to the death. Another big plus is where you can add your kids at 16 years old and they in turn have a credit file. This helped both my kids when they got out of college and we never had to co-sign for them.l

Some piece of work you are. After making payments on time for God knows how long, I’m a day late for payment cause I’m in and out of the hospital with my Father. The rep actually calls me after I got home from the hospital and asks if there was a reason I missed and I explained yes and then paid it on the spot right there. He transfers me to a customer service rep to see if they can wave the fee and she disconnects me and doesn’t call me back. Either way, I can’t wait for the day that I somehow pay these cards off. You make so much money off me monthly - sad part is it’s legal. And if that isn’t enough you can’t even exercise any Common decency. Maybe your winning now, but I will do all I can to deter people from signing up with you. Your rates are outrageous and you care nothing to excuse any compassion for the people you make so much money from. So go ahead and fine me your little late fee for being a day late one time after a decade. I will be done with you one day. So make your money while you can. Leeches. You can kick me while I’m down but you will lose a lot of people because of this in the end. So keep doin what you’re doin.

Misleading and screwed me over!!. I am a recent customer of this so called “professional” company. I signed up for their “bonus offer” of 75,000 miles if I spend $3000 in the first 3 months. In the first month I spent over $4000. I message them to make sure I qualified and they tell me yes and that I should receive the points soon. 3 months go by and no points. I contacted them to see what’s taking so long, they tell me I haven’t qualified and that the threshold has passed. What?!?!?! Then they tell me they will open an investigation and it will take 6-8 weeks. I’m flying to my honeymoon in 6 weeks and needed to book my flight with my bonus miles and now I’m screwed. Definitely don’t sign up for their offers unless you have over 6 months to deal with their bull!!! Will be cancelling my card for sure!! Can’t believe I paid a $200 annual fee for this crap!!

Worst Credit Card Company / App lockouts constant. I have 2 platinum cards through American Express. Out of the 12 credit cards I own, I hate using them the most. American Express constantly locks me out of my account so I can’t make a payment and have to call and be on the phone for nearly an hour during my lunch break to get my account unlocked again. Then, even though I’ve jumped through hoops to make every payment on time and have one card paid off, they send me an email that they’ve lowered the credit limit on my other card by almost half! I put a larger business purchase on that card during Black Friday and got my credit limit lowered the following day, affecting my credit score by 19 points. Afterwards they had the audacity to send another email saying I am getting close to my credit limit now and need to make a payment to lower my balance. Worst creditors I have ever dealt with. With one annual fee of over $500 and another at $195, I cannot wait to pay off the second card and cancel both of them so that I never have to deal with American Express again.

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Frustration unlimited!!!. After a very pleasant online chat with an American Express representative, I was unable to close the Chat window. The representative said he/she would close it on his/her end so I went on with my other business. This morning I went to check on my card and, to my surprise, the chat popped right up again! I called “Customer Service” and it turned out to be “NO SERVICE.” The representative basically told me to remove and re-install the app. I am not a software engineer, and like most people I have 6,456,772 passwords and a number of different usernames as well. Okay, so I deleted the app and get into the App Store to start over. NOW they want me to know EVERY POSSIBLE VIRTUE that this STUPID APP will deliver, but WHERE OH WHERE do I press to re-install the app? And I realize that I am only still at the starting gate with much more time and effort before I am done!!!

Terrible experience when you need them. I am 21 years amex customer who always pay on time ,and on full ,a bout 2 years ago i got into a scam advertising on line , as a small business owner I dispute the charges and was sure that Amex will have my back, I have been fighting about this dispute 4 times , every time I spoke to amex representative they was shocked from what they here ,and amex put the charge on , I’m close to pay the card which was $4000 and will cancel every amex that I have , after I was loyal to your company during the most difficult time of the history your service was a shame and slammed on my face ,FYI I was a platinum card holder but you probably such a big company that doesn’t care about small business owner.

I have spent six hours trying to start a savings account. After six hours of trying to start a savings account with AMEX I finally decided I would call them. I was willing to transfer from my growth account in the amount of $10,000 to their savings account and when I phoned, they simply hung up on me and this is when I decided I will go with another company to handle my. Substantial amount of money. If anyone in the higher ups of Amex would like to contact me via email please feel free to do so, but as of now, my business is going elsewhere due to the negligence of your company. This being said I have been a member of Amex for eight years. This has left a very very bad taste in my mouth and the one star review.

Offers. I bought plane tickets for my vacation, specifically on my American Express, because they had an offer. I have never used offers on my American Express, but figured I would start using them. I was trying to decide which credit card I would use to buy my plane tickets, because I wanted to see which one would provide me with the best benefits. Seeing this offer on American Express, I went and bought my plane tickets (purposely from Delta). Two days later when I bought the tickets, the offer was no longer there. Although, When I had seen the offer it had an expiration, so I made sure to buy my tickets by then. I called American Express to see if there was something they could do, and they said no, I should have put the offer “in my cart.” The terms were not clear when looking at the expiration date. I have since sent a letter to customer service, with no response. I have paid off my American Express and will no longer be using the card. Too bad you guys lost a good customer over a couple bucks.

Great app, terrible offer experience. Overall, the Amex app is great for all essential things. It is visually appealing, easy to navigate, and easy to perform any actions. However, the offers page, which is one of the four featured pages in the app, is underwhelming. I love Amex offers and use them often. But it is tedious to browse through the offers to find the relevant offers because there is no search option on the page. Also, quite frequently I find myself frustrated when I discover an offer a day or two after I already made a transaction where that offer could have benefited me- I’d think that Amex could automatically activate available offers when I make a transaction at the relevant merchant, but instead they expect me to look for offers in the app before every transaction, which is impractical. If they could fix this, I’d use offers and my Amex cards much more often.

My two cents. The app seems to work as it should I like the fact that you can add your bank account and just pay your bill electronically I’m happy with the card and the app so I gave it four stars I would’ve given it five stars the only reason why I held back the last star is I wish the developers of this app would allow me to make a payment as long as I have a balance even though there might not be a payment required at that time and so with that being said you have to wait to make a payment even if you owed the money what I don’t like about that is I have to watch the app to find out when is the earliest time I can make a payment to where I wish I could make a payment of at least the amount of the balance even if it hasn’t posted yet But aside from that one thing I’m very satisfied with this app

Below Expectations Performance. Overall the app experience with Amex is functional and gets the job done but lacks the higher standard of performance and ease which one might expect from a credit behemoth such as Amex. One the bombardment of ads for credit card upgrades and other little promotions are a nuisance. They make the app seem cheesy and more annoying. Furthermore, the ease at which one is able to view their transaction history is sub-par compared to Apple Wallet. For example, most / if not everyone balances their budget based on a month to month basis. The way that billing is set up for Amex makes it so that on one billing cycle there will be some payments / purchases from two different months. Apple Wallet has it set up where there is easier (and more visually appealing) access to my month - by - month purchases. Each month is its own billing cycle; this allows to to much easier track my spending and charges especially my re-occurring charges and thereby make it easier to spot any outliers. In summary, while the app meets basic functional applications, it is remarkably unimpressive compared to Apple Wallet. This key aspect of allowing me better insight to my spending habits causes me to attempt to put as many of my transactions as possible on my Apple Card compared to Amex.

Being on television has many perks. Having a Reality Television Show, is and has been a huge blessing not to mention the financial wealth it’s brought me and my family! Having such a powerful card in my wallet like my Amex, is paramount especially when I need to make large purchases and carrying large amounts of cash isn’t an option and department stores aren’t set up for wire transfers, my Amex, gives the highest level of comfort knowing I have a card that will allow me to make a large purchase until I make it back home within a couple of days later and able to pay that balance to zero within a week or so after having made my purchase. Thank you Amex From DEON DERRICO And TLC’s hit Television Show Doubling Down With The DERRICOs

Love it!!. Worked so hard to be able to qualify for such a card and using the app made owning so much easier! I love the option “pay it” . It gives you a chance to pay each charge individually with such ease. Definitely convenient and keeps me on track with knocking down my balance quicker . I also love that how simple and aesthetically please it is to the eyes. Most cards just has the charge on the account, this card has charge and the date already separated so you don’t have to go in and try to figure out what, where, and when you used your card :) Maybe I’m just gushing cause it’s only been a month since I’ve owned this card, but I LOVE THIS APP and look forward to paying my off my balance.

Credit limit. I thought American Express would be the best card for international traveling but it turned out to be the worst and horrible card to use due to cutting off my limit in the middle of my traveling overseas, I never missed my payments with good credit score. When I tried to use the card, it didn’t go through even though I had plenty of limit left. And then I got an email at the same time that saying my credit limit has been reduced after a review. What??? Without any notification prior to my trip?? I never missed my payments not even once. I called the representative and she gave me a reason why my credit limit was reduced with unreasonable reasons. I have never faced such a unpleasant experience with any other credit cards. I will make sure to let all my family and friends know about this and let them avoid to use American Express. I’m paying off the balance as soon as possible and cutting off the card. There are so many good credit cards out there treat you perfectly reasonable.

AMEX has gone downhill. American Express used to be the exclusive card brand. Now that other brands have upped their points programs, being an AMEX member is no longer exclusive. Quite the opposite actually, they are now one of the worst card brands to have. AMEX once boasted their elite points program - now, their points program is terrible. One of the worst points-to-dollar conversion of all programs. They used to have the best customer service - now, they outsource their customer service and it takes contacting them multiple times to get anything accomplished. AMEX has cut costs in an effort to boost profits and it shows. They are a subpar credit card organization with the worst customer service in the industry. Don’t get duped by the fancy cards - anyone can get an AMEX card nowadays.

Customer since 1986 and well pleased!. For 37 years now I have used this card with no issues. I feel very good about their security measures. On 2 or more occasions they have called me to verify a charge that appeared in another state and I was surprised at the speed they check suspicious activity. I use this card for all on line purchases. If the seller doesn’t accept AMEX I pay with PayPal that is linked to AMEX or I buy from someone else. I feel very safe using this card. They were also the 1st credit card company to grant me credit. I will carry the card to the death. Another big plus is where you can add your kids at 16 years old and they in turn have a credit file. This helped both my kids when they got out of college and we never had to co-sign for them.l

Need more safety. It will be 5 stars if The Amex app has the same feature as Capital One and that is the instant lock feature. So if you ever want too lock your card for any reason you can by opening the app and taping the lock button which will make your card inoperable until you unlock it. Amex does this buy you have to do it on a laptop and the lock only lasts a week! With my Capital one card I can lock it within seconds on my cell! All credit cards should have this handy important feature! For now I only know of Capital One and Discover card that has it and for all other cards you have too go through the inconvenience of calling in and wasting lots of time too get an rep too lock it while all that time is being wasted your credit card could be used fraudulently if lost or stolen.

Decent. Amex has been very very decent to me with regard to my “overdue” and delinquent payments. They worked with me to resolve my dilemma during these MUCH unforeseen times. They lowered my interest rate, we both agreed on a minimum payment with minimum expense to me and my child. Being a single father on a fixed income it helped us BOTH TREMENDOUSLY! I wish my other credit card companies (Capital One, Wells Fargo) would have been as accommodating as AMEX, instead they reported MANY TIMES to the credit reporting agencies, thus RUINING my credit which will take YEARS to rectify, they didn’t want to work with me AT ALL, and I watched as they kept applying EXORBITANT interest premiums, thus making it MORE difficult to “dig out” of this hole! Thank you Amex I will try to keep my account(s) in good standing...

Embarrassed Customer. I received notification about my credit limits have been reduced due to high spending/balance on other credit card accounts. I aware of my financial situation and expected such actions taken by credit card companies; however, I was in disbelief and felt embarrassed when I unintentionally find out the limit for one of my accounts. I don’t remember the exact limit I had for this particular account but confidently believe it was around $10K, like most, if not all of my accounts, has been reduced to $1K. (?). Is that how American Express normally treated their 20+ years customers with excellent credit history? What can one do with 1K - ONE THOUSAND DOLLARS - in today climate when a tank of gas is over one hundred dollars? I’m glad I found out before being told in front of others that I can’t pay for my meal because my card got declined. Since the trust I have with AX for the last 20+ years worth $1,000, I decided to close the account to ensure I don’t loose that trust.

Wish all major corporations with customer apps would care like AmEx does. With most major-corporations’ apps, you can have a reasonable expectation that the app is going to work pretty well and be updated regularly. Some have more features than others, and most will have a significant subset of capabilities that require you to either use the full website on a computer (not a mobile device) or even call them. American Express’s app is the exception: I’ve found very few edge cases where the full website or a phone call is required. Example: the app will let you order a replacement card, enroll for most of the benefits, see history far back. It’s updated regularly and works well. A good reason for me to remain a cardmember as I have been since 1996

Please fix how “make payment” works. Hey just wanted to ask you guys to change how “make payment” works. Right now, it’s not very user friendly. When you click “make payment” you have to tap the amount, then tap the back button, then tap the payment date, then tap the back button, then tap the payment account, THEN TAP THE BACK BUTTON. I suggest that when you tap your choice of payment amount, payment date, or payment account, it automatically takes you back to the screen where you can then select the next option, instead of needing to tap the back button between each thing. I think doing this will make this aspect of the app more user friendly. Thanks for taking the time to read this review! I love Amex and I love the app.

Once again Amex excels. In addition to excellent customer service, Amex has designed an app that enhances the customer experience 10 fold - making it easier and easier to manage your spending and getting the most from your Amex card relationship. It is intuitive, easy to navigate and helps with most issues or questions I may have. But if it cannot, there is always a friendly, professional, knowledgeable customer service person to reach out to. Amex IS our primary, preferred trusted card. Has been since I was old enough to have a credit card (a VERY long time ago) and I always felt they “had my back”. As the commercial used to say - I do not leave home without it.

J Fisher-card member since 1990. American Express Platinum business card is our company go to credit card! The number one thing as the owner of our company is the fact that American Express always answers there phones usually within 1-2 minutes!! How many card companies can say that! None.. Bank of America 95% of the time is at least a 20 minute wait! Time is money and holding that long for any company is terrible and we will not do business with them. Period! Yes we have an Bank of America account but it has a zero balance and we don’t use it!! Over the many years American Express has really stepped up and they are our number card company! Keep up the good work American Express. Try to keep your yearly card fee as low as possible!!

American Express Charges Double Interest. I’m writing this so people can be aware of the AMEX interest system and rates. It’s a good card don’t get me wrong and you get good limits but Always pay your balance in FULL. The APR is ridiculously high (about 26%) and they charge you more than once on the same money owed in what they call a ‘TRAILING INTEREST’. I owed about $4700 and was charged $157 total interest for the month. I paid my balance in full and reused the up to $428 and I was charged another $40 for the month which is about $30 more. They said it’s a trailing interest from my previous balance which was already paid and this is a totally unfair practice. It’s still a good card to have but make sure you pay your balance in full before your cycle ends to avoid being charged interest multiple times.

Best credit card app yet. Ease of use, everything you would expect in a credit card app and more! Now there’s “plan it/Pay it” buttons for every expense. If you get hit with a large expense, you can “plan it” and pay it off in 3,6 or 9 months. Sure, it costs you a fee to break up one charge into pieces, the more pieces, the higher the fee, but it can be a lifesaver if your income is fixed. You’ll see offers in between your purchases as well, like an ongoing discount for your AT&T phone bill if you set it for autopay using your AMEX credit card. I got AMEX for the Delta Skymiles, but I was pleasantly surprised to find these features Citi and Chase don’t offer. Remember to pay your statement balance on the card every month so you don’t pay interest.

Horrible customer service. I’ve been a customer with them for a little over a year. I love it and never had any problems. That is until I wanted to dispute a charge and the lady sounded very upset that she had to help me. Right off the bat she told me I wasn’t able to make the dispute and towards the end of the call said that I was actually able to. Didn’t even ask if I needed anything else basically just “the dispute is done and you will receive and email okay bye”. I understand we all have bad days but I was being nothing but polite to her and did not receive the same treatment in return. Upset with their customer service but that doesn’t change the fact that they are a great credit card company.

Underwhelmed. I have had high expectations for this business card set referred to by my business coach Dre Baldwin. It was great initially with Brend helping me set up my gold card. Then, coinciding with divorce related events. somebody called in a review of my financial situation so that my blue AND gold card and my employees cards got frozen on the day that I called to make sure that they were activated because we needed to use them for business purposes. Then my executive assistant, and I kept on having to call and release these cards from fraud protection jail and then compounding factors include multiple issues with my Capital One accounts not being able to transfer payments to each other, which caused the death of two other credit cards I’ve had for decades. Cause my credit cards to be frozen. This should not happen. Most recently I’ve had to open up a TDBank account so that I can finally close the wayward capital one accounts. Finally and understandably, since the TD account is new, it needs to be verified so I cannot fully use my business cards until July 16. I have a business trip planned this coming weekend and need to be able to use my cards without having to worry. it is also egregious when this causes a safety concern with myself and my not even five-year-old daughter because we cannot get into the subway or an Uber ride because of such. Thanks, Dr. Lin

Ok, lacking clarity on rewards. Good app however most confusing rewards policy and associated UX. Rewards earned at end of billing won’t get posted until 1 more billing cycle leaving customers trying to become a super computer to tally the rewards earned, redeemed, expected (pending). All other cards have straightforward information and some just credit it after posting instead of making customer wait for 1-2 billing cycles. Far too many clicks/touches to just see transaction history for last few months, user is made to figure out which statement to select, instead of just show more transactions at end of page. Can’t search a offer in offers section (scroll down trying to look up a merchant name). So yeah lot lacking to get 5 stars!

“Filter” function feature request for Statements page. On the mobile app, I used to go to the “Transactions and Statements” page and use the “Filter” button in the upper-right of the screen to view transactions and the totaled amount by “charges,” “fees,” “payments,” per cardholder. There are multiple cardholders under our account. We enjoyed being able to see exactly how much each person spent for that respective statement, taking into consideration refunds (credits) and fees (annual reneweal, but NOT PREVIOUS PAYMENTS. This was a very functional and useful feature. Presently, the filter options are “All Transactions,” “Payments & Credits,” and “Charges.” This is not as ideal because when you select All Transactions it sums together “Charges” AND last cycle’s “Payments.” When I’m looking to see how much I owe for the current bill cycle it now shows a negative amount because it’s taking into consideration what I paid last cycle. For me to see how much I owe this cycle I have to look separately at “Charges” and then separately at “Payments & Credits” and then MANUALLY add up all of my credits. And the manually subtract it from my charges. It’s entirety way too much effort. Please make it so that, per cardholder, I can filter for ONLY “charges” (including AMEX fees) and “credits” (refunds). This way it will automatically total up exactly what a respective cardholder owes for the billing cycle. Thanks!

Amex. I have used American Express since 1984. They have been very supportive over the years when disputes with merchants or billing questions arise. I haven’t had many disputes but all have been handled more than satisfactorily. When one has a habit of paying off each bill when due, the person on the American Express phone line can see that by pulling up past history. I personally have seen nothing that causes me to lose respect for them or their handling of the situation at hand. I will use them as my preferred card because of the 38 years of exceptional handling of any issue I have had to occur. I have loyalty to merchants and to others who treat me as a valued customer. Just a un- requested pat on the back for Amex.

AmEx. I was very excited to get this card solely for the purpose of cash back rewards. I’m very good with my credit. I have attained an over 800 score. I make purchases, I immediately pay them off. I have sadly come to learn that with this app, I am not able to do so. I made a $50 purchase, paid it off. Made a couple other purchases and when I go to pay it off, I’m notified that I have no balance currently do and therefore I am unable to make another payment. That is very frustrating as it takes me away from my plan of how I use my cards. My second issue is that I’m only able to link one payment account. I pay on my credit cards from multiple accounts but I’m only able to link ONE card to AMEX for payment. Very frustrating.

Latest Update Failed!!!. This app just went from bad to nonexistent for me. American Express, how DARE you abandon% iPhone 6 Plus users with absolutely zero prior notice?!! Our finances are at stake, but apparently you don’t care and will gleefully charge late fees and penalties to customers who may be traveling and depend on this app to access account information and pay bills. Because the iPhone 6 Plus cannot update to the latest iOS we can also not update the latest version of your app. Instead of simply leaving our apps intact and functional (albeit without the unwanted bells and whistles), we are unexpectedly presented with an app that is 100% nonfunctional. Your fiduciary responsibility is ignored, but sure, COLLECT those fees and late charges! 😡👎🏻 (Previous Review): I was happy to see Touch ID for my iPhone 6 Plus, but one of the main reasons that I use this app ( to find out the upcoming closing date) is no longer available. Major FAIL, Amex! This app has been much more powerful in the past. Why go backward now?

Never Leave Home without it. I arrived in Canada for a conference! I get to my Hotel to check in. I used my business credit card already on file at the hotel. I check in and go to my room. The phone rings about 15 minutes later and it’s the front desk. The clerk politely tells me that my business card was declined. To say the least, I was embarrassed. It was on a Saturday and my office was closed and the financial institution for my business account. I ask the clerk do you accept American Express and she replied certainly. What a relief it is for me to own the card!! Not only did I use it but my transaction showed up on my alert instantly because of the app I have for my account. It’s great and easy to use! Thank you American Express! I will never leave home without it👍🏽

Great App but no Cannot View High Yield Account. I’ve been with Amex forever and have always loved their app. I recently received information about Amex’s High Yield Savings Account so I signed up for it thinking that everything would be in the app. However, I just found out that it’s not. I have to have a separate credit card login from my savings account login. Seems like they would be able to link the accounts and have them all in one place, no? It would be a 5 out of 5 app if I could see ALL of my Amex accounts in one place. At this point, an app for savings account owners doesn’t exist, we are expected to log in via a browser, which may seem like a small deal to some, but is kind of inconvenient not only to remember different login credentials but to go through a web browser when we want to view our savings account.

Not intuitive. This is a poor app for managing card transactions and bills. I share an account with a family member and for the life of me I can never seem to determine how much I owe vs them. I log in and see recent activity, as opposed to current balance. I have to click the payment button, and there doesn’t appear to be a way for me to filter out my purchases alone. We end up paying each other’s balances half the time because we can’t figure out who owes what. Other CC apps generally drop what I owe front and center on the screen. Why can’t AMEX? Edit: am now an account manager for my shared account which was supposed to give me access to manage benefits. This required me to create a new logon (in addition to my old one, which I have to use to manage my account), and after hanging up with a polite rep who spent an hour with tech support, still doesn’t give me access to rewards. This is so irritating I no longer really use the card.

Beware! Fraudulent actions from this bank. I am very unsatisfied with this card and Amex in general. This is the second time the Autopayment magically turns off, the app won’t let me in and I am not notified by any mean of this and that my balance is almost due and I get a late fee on top of everything. Even more disappointed and mad when I am finally able to log in into the account and see the rewards balance is more than the monthly payment due. I payed it off, redeemed the rewards balance, will use the balance and close this fraudulently attacked account for good. This is the only bank, out of several I do business with that gives me this tope of problem. I am an excellent client with outstanding payment history and this just harmed me in so many levels. Definitely not a bank I would recommend or ever again use. Hope my review is able to warn anyone interested in having an account with Amex.

Amex Not Follow Through. Having an issue with The Dump furniture store as furniture was damaged on delivery. Having been an Amex member for over 20 years I contacted them on the charges. They suspended the charge and investigated. The Dump, which it turns out it really is, wrote them and said we could return the furniture. However there is no way to contact the Dump! Amex restated the charge to my account. I contacted Amex and spoke with AK. He took me through the issue again and even had me call their customer service line to see that the mail box is always full and they never answer the phone. He said he would again contact the Dump and suspend the charge, yet the charges are still on my account. The question is what good is the service at Amex that you pay for if they believe a line of lies from the company and won’t defend you the consumer? This is the first time in 20 years I’ve had to use this service and to say the least am very disappointed in the way Amex is representing me! Time to discontinue Amex!

Best App I Have. This company is amazing so I’m not surprised that their app is remarkable as well! Payments are executed immediately. Multiple accounts are easy to view and navigate between. Literally everything is one tap away! I am actually changing everything (automatic payments made online to a credit card for utilities, default payment form, etc) to my Amex accounts! This app has made all the difference due to its ease of use. The only thing I would ask that they upgrade a bit would be the ease of the rewards programs on the app. Everything else is top drawer! Now how about an option to negotiate interest rates in app…? That’s the one thing I would add. Easier rewards access and interest rate negotiate in app and it would be PERFECT!

AMEX IS BY FAR THE BEST. I have been a black card holder since 1999, i was one of the first and by far they are the best credit card company in the planet. If we have to use another card and there is a dispute, forget about it. You better just pray, they make you jump through crazy hoops and they do not fight for you. All of the cards can run a transaction, the true test of a company’s weight is what happens when things go wrong. I have never had a dispute not go in my favor. I also have never disputed anything that should not be disputed. I had a terrible situation with another card and i finally just paid the bill out of frustration. They were doing everything and anything possible to fight me rather then the person that ripped me off.

IOS support. Love AMEX and loyal customer. Can’t stand the fact they stopped supporting older IOS versions and don’t even allow you to have the older download on your device. I have no issues with investment accounts, mobile banking accounts, etc with other brands but AMEX really messed up with this one. I was forced to use the website for a while and now that is no longer supported on my device. So what, I use an “older” iphone and software? I really wish they would at least support the last version of the ios as they did before for the longest time. Same with the business checking account I have. App worked fine and all of a sudden a total app switch to a new one. Not even an update a whole new app that I can’t download. Thanks for supporting your customer as I’ve supported you over the years through business with multiple open accounts, stock purchases, etc. Please review this and try to support older versions as other banks do.

Horrible app. When I first opened my account back in 2017 I immediately downloaded the app, as it is easier for me to check when payments are due and my balance on my phone. I had no issues with the app and was able to monitor everything on my phone. I recently opened a new account, as I was just an authorized user on the previous account I had. I have tried multiple times to log onto my account through the app and have not been successful even once. Thankfully I’m able to log on from the browser on my laptop, but every single time I try to log on through the app it tells me that my account has been locked and that I need to change my password because I’m inputting the wrong password. I know for a fact it’s the correct password, since I use the exact same one to log on through the browser. It’s been incredibly frustrating. 0/5 stars if I was able to rate it that.

Worst credit card company I’ve ever had to date. First of all one of my accounts was made past due and cancelled. I told them about charges I was unawares of and I refused to pay them. Well they took all 3 of my cards and cancelled them without my knowledge even though the other 2 were in great standing. And I had been paying the balances off so it should not have been affected. Come to find out that all 3 accounts had been cancelled and still accruing interest. Which makes no sense. I will never ever use American Express as a credit card provider and I will be taking screen shots and everything will be exposed on my social media with over 20k followers and they will truly see how shady of a company American Express is. Never bank with these greedy , conniving companies who put themselves first!!! All I can say is wow! What a twist of events. I thought Amex cared about their customers but clearly they care about themselves!!!

Proud and happy customer. I would like to first say I’ve been a proud customer of American Express for 4 years now, my husband was murdered in 2015 and I used my green card to cover the whole funeral cost, I had No!! issue what so ever, the customer service was above and beyond what I could of ever imagined, and at that time I had only been a member for 1 year. Being a woman of color this meant a lot to me and from that day on I vowed to be as loyal to American Express as they have to me, I would also have to say with being a customer with American Express I have found several vendors that before meeting myself had no interest in accepting American Express, and after talking with them they have accepted my card, I would like to thank Sawtooth Roofing and Multiphase Electric but most of all American Express. Lashaunda L Jackson

False claims. After 19 yrs w/ AMEX I was talked into upgrading to Platinum with promises that this level wouldn’t have numerous benefits including access to airlines lounges. I did upgrade and was promptly denied access to the American Express lounge; not a airline lounge, but my own credit’s lounge. That I paid $550 for the privilege of carrying. Why was I turned away? Because I was flying stand by and did not have a seat assignment for the second leg of my trip.i did have a standby pass. This lounge has nothing to do with any airline. It is none of their business as to my financial dealings with any airline. The lounge is inside security and I was inside security. I was a flying passenger. Standbys are given seats 30 mins before departure. AMEX knows this. Therefore they are denying all standby passengers even though they have paid for the benefit by upgrading to Platinum. If you are considering an upgrade to your card, beware. It’s a very bad deal

Outstanding App. American Express really has their act together. This app is SO easy to use. Easy to get into with the touch feature on the iPad. All the information you need is there plus the ability to get alerts via email whenever the card is used. The only thing I would add is the ability to get the alerts by instant message. Making payments is also simple. Takes about a minute to make a payment once you set it up. What sets this app apart is the “remaining statement balance” feature. You may have made a minimum payment to avoid a penalty, but then want to pay off the balance before the “due by” date to avoid any interest. This app makes it easy to plan how you will pay the balance. 5 stars for that alone!

Will be cancelling my Delta Platnium AMEX. I am writing to express my disappointment with the level of customer service I received during my recent interaction with your company. While I appreciate that every company can have a bad day, my experience was so poor that I felt compelled to bring it to your attention. On May 9th 2023, I contacted both Delta and AMEX customer service department via phone to request assistance with using a Companion Flight. Neither person was professional or helpful. Despite my attempts to explain my issue neither person appeared disinterested and provided little to no support or guidance. Throughout the conversation, I was repeatedly put on hold for long periods of time, and when they returned to the line, they had still not provided any resolution to my issue. Their lack of communication and professionalism left me feeling frustrated and unheard. I have been a loyal customer of Delta and AMEX since 2003, and this experience has left me with a negative impression of your brand. As a customer, I expect to be treated with respect and receive prompt and effective assistance when reaching out to customer service. I am hopeful that you will take this feedback seriously and take steps to improve your customer service practices. Please let me know how you plan to address this issue and what steps you will take to prevent similar incidents from occurring in the future.

America Express. I had a couple of other cards for several years and either the web site was down allot. Or when you made a payment it took seven days to post. When you needed to call them about a question or a charge I didn’t make it would take two or more weeks to get it straightened out. When you called them half the time you could not understand what the representative was saying. They were another country. I would have to ask to a supervisor to understand what was going on and get it handled. So I canceled my two cards and went with American Express my wife has one also and kept saying I should switch. Glad i did. Also it would show your credit score at the end of every month and was always wrong. American Express so easy to work with and web site is really easy to understand.

I wish I could give this app 0 stars. My partner and I have a joint account and it is impossible to understand who should be paying what amount through the app. When you tap “Make a payment” the only options that appear are for the account as a whole, without any clarity around which charges are whose. What makes this even more confusing is that I’m not able to view the charges made by my partner. I see only my charges and then a total that includes both of our charges, and if I want to pay for just my charges I have to manually add them all up (or wait until I’m at my desktop computer and use the website). This makes the app entirely impossible to use to make the appropriate payment amount, which is the primary reason I downloaded the app. The website isn’t that much clearer but at least it totals up my charges for me, even though it took a lot of comparing my account with my partner’s account to even figure out which numbers meant what.

Notification Issues. Over the app is very user-friendly and has a great UI. Some of it can be confusing to learn where specific functions are in the application but overall not bad. One consistent problem that I have been experiencing is the app delivering notifications as scheduled. I have reset the notification settings for this app on my phone and in the app numerous times yet for some reason there are some months where it still does not deliver the notifications. With a very busy schedule, some things can be easy to miss without a reminder. This has caused late fees to be charged by missing the deadline by a day or two. Not sure what the problem is or how it can be resolved but some sort of address to ensuring notifications go out would be fantastic.

Misrepresentation. I have been an Amex customer for 21 years. I had some not too good of experiences in the past with them. Then at a trip, a representative offered that I sign up for their Bonvoy card with the promise of bonus points. I did that, then after seeing the charges I called and said where’s my points. They said you are not getting any. I got upset and so they opened up a ticket as to their recommendation. Every week I would call and they say call back next week. This dragged on till finally today a representative said the ticket is closed a d you will not be getting points. I said then refund me my application fee and this is where he transferred me to a supervisor. She told me no refund because it passed 30 days. I replied that if Amex did not drag their feet to reply, I would have been able to get my refund. She then said she has to open a new ticket and I HAVE to call from 7-10 business days to know the results. No email will be sent and no phone call either. This is a warning for anyone getting a card. BEWARE!!

New card delivery. I am particularly not happy with the fact that my new personal every day card was returned without delivering and I had to get a new one done which is due to be delivered today. These things happen, but I am not sure how such a mail can be returned without delivery, as it does not require personal presence. It is dropped in the mailbox. In fact I received another mail from Amex the week before related to this account. That means the address is accurate as well. I was not happy that Amex is unable to give me a good reason why my card was not delivered in the first instance. I would appreciate if your team can be more cautious on this. From the beginning I got the feeling that getting the card the first time was more challenging than getting one replaced. Thanks team, hope you can do something about it.

Warning - This update crashes using Amex Travel. I have been a card member for 36 years and I have a background in installing computer systems and I am a Certified Public Accountant. I also worked with IBM Business Partners. I have been unable to access my Amex Travel reservation with this update due to system problems. I spent hours with customer service this week because I made the “mistake” of making one set of reservations online and one through the call center. It took me over 2 hours of phone time to try and get a supervisor who admitted Amex Travel has been having a lot of problems with system updates and handling customer volume. Get this! I was told by AMEX that since November, 2022 the customer service division has split between online reservations and offline reservations into two separate divisions and one can’t help with the other. It’s apparently a mess. The 4 to 5 customer service people I had to talk to in order to finally get a supervisor admitted they can’t handle the volume of customers and there are numerous system issues including this update. I am trying to help AMEX help themselves but they have no systems people you can talk to about problems with this update. AMEX Travel - if you are reading this - please call me. I would hate to see other customers go through the pain and wasted time I did because of this flawed update.

Wish I could use the app with out updates on my phone. I don’t want to update my phone, just to be able to use a new app when the old app worked just fine!!! How about I keep what was working for me going....I’ve seen what government did to Canadian’s accounts that supported truckers for freedom....why would I want to let any more insight and tracking into my spending? Also, member of Amex delta since 2013...finally used some of my airline miles six months ago that I’ve been racking up all this time; both my flights round trip were canceled and rebooked on other airlines, one of them I had to go to another city and get a rental car for 250$ just to drive to the airport I left my truck at, so I could continue to drive home another 3 hours away!! Never mind the NIGHTS spent in an airport or in a hotel on MY OWN DIME!! Shouldn’t have fired all those people who love freedom! Because the people that gave it all up for a shot were out “sick”

It has the potential to be great. I recently had my wallet stolen. American Express was swift and sending me a new card and was very helpful. However when I try to download the app again and put my new information, unlike before when I was able to login just using my fingerprint with my iPhone, I am unable to do this now. I do not know why. End it asked me for a two step offense if Acacian process, which is good because again my wallet was stolen. However the problem is it looks like two different abs are opening. One where I can choose to login and asked to use fingerprint ID, and then it asks me to enter my password. When I put in my password, it tells me it’s incorrect. I literally have to close all my apps. Go back in, and login the long way. Somebody fix this

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Amex 7.4.0 Tips, Tricks, Cheats and Rules

What do you think of the Amex app? Can you share your complaints, experiences, or thoughts about the application with American Express and other users?

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Amex 7.4.0 Apps Screenshots & Images

Amex iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 7.4.0
Play Store com.americanexpress.amexservice
Compatibility iOS 15.2 or later

Amex (Versiyon 7.4.0) Install & Download

The application Amex was published in the category Finance on 31 March 2010, Wednesday and was developed by American Express [Developer ID: 362348519]. This program file size is 211.54 MB. This app has been rated by 3,424,597 users and has a rating of 4.8 out of 5. Amex - Finance app posted on 06 February 2024, Tuesday current version is 7.4.0 and works well on iOS 15.2 and higher versions. Google Play ID: com.americanexpress.amexservice. Languages supported by the app:

EN Download & Install Now!
Other Apps from American Express Developer
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Centurion New York Reviews 5 5 Free
Amex App Customer Service, Editor Notes:

- Forgot your username or password? We've made it easier to reset your credentials directly in the app. - We made it easy for you to check your available funds for your pending transfers on your American Express® Rewards Checking Account.

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Find on this site the customer service details of Amex. Besides contact details, the page also offers a brief overview of the digital toy company.

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