EbtEDGE App Reviews

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Doesn’t work. Used to work just fine I know my info and all it keeps saying invalid credentials. It’s been like this since at least July 25th. I have done everything I can on my end which tells me it’s nothing on my end. Info hasn’t changed since I created the account. Yet over and over Invalid Credentials. When I call the card number and it tells me to input my card number the system acts like I didn’t input the number it prompts me to do it again, I do and again same thing. After 3 times your disconnected the only way to get a human on the line is to choose the option or lost,stolen, or damaged card. That’s been the only way I have to check my balance.

Login error. I have to change my password every month it’s so frustrating. I never know when it will come but it eventually does where it tells me my login information is invalid and then my account gets locked and then you can’t even unlock it until the following day and then you have to change your password even though your password was correct to begin with and then the cycle starts all over again within a few weeks. I don’t get it…. It’s just frustrating to say the least. I haven’t had my card hacked like other reviews say but honestly if it happens to me I won’t be surprised at this point. Worst app.

Great if it would load!. All stars have to align perfectly in order to open this app and view your balance, transactions and future incoming funds. Other than it working/loading on extremely rare occasions, it would be perfect. Has all the information I need to see and I can easily update info, add info or seek the right support. A miniscule issue I’d mention is; If you use iOS and save your passwords, this gets saved under “fisglobal” instead of anything you’d imagine it would save under. So it took me forever to locate my own login info, which it requires you to have every time you open the app.

Login Issue. The app, which has only worked in portrait mode on iPad (for some reason) stopped working for me as of today. I guess the app just takes you to the web portal anyway because the same oversized interface I was presented with in the app was the same one I saw using the web. The login credentials input area was visible on both, but using the app the "login" button but would not accept a press. It did work when using a web browser though. Note: The "application support" link in the App Store just takes you to the login page. I did not see anywhere you could contact for support there.

Spend phone $ on FOOD. This is the most asinine thing I’ve witnessed in a long time. If I had the money to buy a new phone, I’d eat first and not need this app to check a food assistance balance! NC needs to put the total on the doggone approval letter instead of giving people $16 a month and acting like that’s normal. It is NOT. Go to the office and ask them to break it down for u. They’ll “fix” ur balance ONLY if u take the time to inquire IRL. If u call, they just play phone tag and tell u it was a fast track error. Go to the office and have a staring contest to see who can play dumb the best. May the odds be ever in your favor

White label error. I’m having the same problem as the Previous reviewer. I can get nothing but a blue screen that says white label error this this server is not found… And I’ve been battling this now for three days. I can’t access the app. I just removed it from the screen, I’m afraid to delete it because I’m not sure I know how to get back into my EBT balance. so I’m thinking that this may be a little more universal problem that at first I thought. At first I thought it might just be my phone, but the longer it stays up, the more difficult it is to access anything, I’m thinking this may be a much bigger problem. When that I believe should probably be investigated. because, like the reviewer before me, I really counted on this to be able to see my balance and know where I was for the month. I hope this is helpful. I hope you can find it and I hope you can eradicate this problem before we lose all of our access to EBT edge. Thank you.

Worst app. This is got to be the most detrimental worst app I’ve ever downloaded on my phone I used to think that it was a good app because I had my food stamp balance and also how much was put on every month, Well I needed a statement today so I can get my rent paid for and low and behold the app is not working I cannot get into my account I could not to get any information at all dead this app is like about as worthless as a paperweight I still have yet to be able to get in my account to view my benefits or statement I had to call the DHS and have them email me a statement this app is useless and not worth having why would you want an app that lets you down when you need it the most?!?!? you wouldn’t!!!!!!!

Frozen freeze and unfreeze. At first the app was good then all of a sudden it stopped working and all I get is an error message. It has been doing this for months know also when I try to take money off I had my card freeze then I had unfreeze my card but once I unfreeze my card it’s became frozen and i was able to used it while it was freeze

App never opens and terrible interface. Our state just recently switched from the BNFT app to this EBT edge app and I have been so frustrated by it this far. Every time I try to log into the app it goes to an error page. Then I’ll hop on the Internet browser and try to log on and it still goes to the air page. If you wait, long enough and pray hard enough, you might just get to login, but when you’re shopping and you know that the app is not going to open it makes everything very stressful. Especially when you’re not sure if a WIC item is approved or not but you have no way to scan it because… The app won’t work.

Waste of an app. 3/4 if the time it logs me out IOS won’t allow us to store password and login info which is stupid and anytime I forget a password or login ID forget trying to recover they make you do a new one every time and that means adding each card back in RIDICULOUS WASTE OF TIME!! FIx the saving of login information and let us have Face ID and the app itself isn’t very well thought out every time I want to switch in between cards I have to hit the menu button hit home and then go to the other card makes you do way to much work for very little information.

Stopped working as of today while trying to check my account.. So I’ve been an Oregon EBT Cardholder for almost a year or two and have been using this app for a half a year now and just today it’s saying there’s a “new version” of this app but it’s saying I’m either up to date or it’s only giving me the option to open the ebtEDGE app rather than update it so it works for me. So yeah basically when I try to log in nothing happens and it just takes me to App Store now n does nothing but tells me I can either open it or airdrop it. Please fix this or actually get into contact with those people directly. It would be highly appreciated. Some of us literally can’t afford for mistakes like this especially when you’re already at risk of being homeless again. Gods blessings. I hope something effective can be done for the sake of the people that really rely on this card for basic human sustenance which should not ever be a luxury. It’s more than an app. For some it’s a matter of life or starvation literally. It’s a matter of necessity. It’s political of course in fact. It’s more than what it seems at the surface.

Keeps saying card is invalid. I wanted to love this app so much because I’ve had my money stolen recently and this was the one app that was advised to use to lock my card. However, every time I try to put in my card information, my social every information that they ask for a keep saying that my card is invalid and I don’t understand if I’m using my card everywhere on every other app is saying it’s good I’m using it in the store and it’s good but for some reason this app keeps saying it’s invalid. Complete waste of my time. I should’ve known from the reviews.

Accounts never show up. I have 5 accounts - 1 is our family card, but we got one for each of the four kids for pEBT. Most of the time, only some of the accounts load. At the moment, I can’t see ANY of the accounts and I’ve tried over and over again. I can go on the computer and it works but I am away from home and depending on my phone for the balance so I don’t embarrass myself in the grocery line when I don’t have enough on the card I choose. It’s absolutely unacceptable when the basic function of the app is not functional. It is updated and my phone has the latest iOS. Before this long spat of not being able to see my balances, I would have given it three stars for the poor design, clunky navigation and marginal functionality but now it’s basically worthless since it’s not working at all, and not just for me.

Crashes. The app crashes and doesn't let me sign in. I went to the website instead of the app to sign in and it still wouldn’t let me. So I had to creat a new account for it to only work for a week and then crash again. So I went to the website and same results as last time it wouldn’t let me sign in even after requesting to change the password for a third time just so I can get in and see my balances. The app it self when it was working was great I was able to see my balance just through the app and get balance updates which made it so convenient for me because I am a busy mom. I liked this app better then the other Ebt balance apps but with the consistency in crashing and then not letting me sign in even on the website is just frustrating. I will update my rating and reinstall the app when the app gets fixed and starts working how it’s should. Please fix this app it was so great to have.

useless. i wish i could say no stars because it’s useless at this point. i don’t know about other states but in IL we have a big problem with scammers cracking ebt cards. (stealing the card number off of card readers and taking ALL of people’s food stamps) so i use this app because im able to Freeze my card when im not using it but for a few days now it keeps showing this error message and im unable to get in the app and unlock my card. i cant call said card to unlock or unfreeze it so its just locked and no other out sources? it’s setup to my face recognition so im not even able to just sign out and sign back in, it automatically goes to the error page. i had to delete and redownload the app which is extremely inconvenient when inside Kroger with your three children. i’ve had this app over a year now and its doing it again today. i am done. deleting the app.

Won’t allow me to update. Clearly you don’t care about your customers when you have a 1.8 review out of 5. My latest problem (certainly not my only one with this app) is that it shows as a blank white screen then notifies me to update to the new version, so I tap to update and it sends me to the App Store, but there’s nowhere that will allow me to update. It just sends me in circles. I frequently have to delete then re-download the app because of all the faults. I just downloaded the app again and I’m fairly certain the new version should have been automatic. I can’t use it until I update, but it won’t let me update.

Love love love. This app is amazing it deserves 5 stars IMO i was using a different app that took forever to load if and when it did and this app is super fast i can check my balance without having to wait. Also it give me all the places around me that accept EBT on the map. It's just amazing! I am so happy with this. It will let me know what's pending to post to my card. Omg you have just got to have this app! It's so convenient and great. I am so glad I switched to this one! Highly recommend

Better buy still not working correctly. I opened my app today. It wouldn’t load. Finally it did and said a new version was available. I clicked update. It showed open in App Store, it still tells me to update the app. So, I think I have to delete the old app and try downloading the new version. The new help menu is awesome except the link to register your phone number doesn’t work. The last drop down menu item what if my benefits aren’t on my card, I can’t check it because the info at the bottom, atm locator, is in the way. Overall I see that improvements but there are quite a few mistakes and I don’t think it should have been released with that many problems.

Dangerous, defective, or infected by hackers. Upon opening it says: "A new version of ebtEDGE application is currently available. Please update your application from Appstore. (1500)" It has a cancel or update button underneath. However I never use these buttons on the pop-up message because the media have warned hackers or the security and surveillance apparatuses often make these pop-up on your screen and get full device access if you click them. This is why I always check the Appstore first to make sure an actual update is available as the app is claiming. In this case, the Appstore says there's no update and just has an option to open the app since it's already installed and up to date. Because of this, I will now uninstall the app and no longer trust it since it's clearly trying to gain unwarranted access to my phone, is defective, or infected by hackers.

Literally the worst App. Constantly logs you out, even if setting up remember me or FaceID it doesn’t save it. Majority of the time you get an error message when trying to log back in. When it does log you in, it’ll probably tell you no account found On the occasions you successfully log in and have your account information available, don’t worry you won’t be able to use one of the other features. You’re supposed to be able to scan items in the store to determine if it’s eligible under your benefits. This has worked literally one time since using this app. So 99% of the time I’m guessing and hoping I don’t get to the register and something not be eligible.

Nowhere to contact devs for a bug report. The app is working fine (it’s nice to be able to freeze my card when it’s not in use, and to block out of state and internet transactions to avoid fraud), but I can’t find anywhere to submit a bug report, so here it is (hence only the 3 star rating): When on the ‘help center’ page looking under ‘benefit’, tapping the ‘cash benefit schedule’ and ‘food benefit schedule’ doesn’t work (I’m using an iPhone 15 Pro Max running iOS 17.2.1).

App keeps crashing again!. Update, I guess someone saw my original posted review and made an update for the app but unfortunately updating the app didn’t fix the problem, it’s still doing the exact same thing, I’ve had no problems using it for the past year, until now. Please fix the problem The app normally works fine but has been crashing all day today after I log in, it allows me to log in then says Error there’s no card linked to the account and then the app shuts down and goes back to the login screen. I can’t find anything on troubleshooting to send in a message about it or any help articles and the app is up to date. Hopefully the developers will see this and find a solution soon.

Bad reviews are years old, they fixed it!. I just got my EBT card so I downloaded this app to setup my pin and check my balance. Everything worked perfectly and I’m happy with it. It is a bit sparse but this just makes it easier to use because you don’t have to worry about dozens of tabs and buttons. Lets you change your pin, check your balance, and shows all the stores in your town that take the card. Most of the bad reviews are over a year old and I think they have updated it since this time. Give it a shot if you want to manage your EBT card!

Update. The app is amazing but with this update you guys just did isn’t working. I can’t get into the app bc it tells me to update the app and when I do go to update the app it just says open app. I don’t know what is going on but I think I have to go back to using the Ebt phone number or keep all receipts to get my account balance. I think you guys need to fix it again.

EbtEDGE. I love this app! Someone went into my account about 6 months ago and took pretty much everything I had in account that was just added! I did everything I was supposed to , called social services, store that it was taken from but they didn’t seem to care. I had to find police report and it was just a long process for money I’d never see again . Thankfully this app lets me change everything asap because the world is full of scammers, especially hackers! I’m just saying, it’s so much easier to use app instead of constantly having to call to change info!

Literally the worst app I ever used. They couldn’t have made the app worse if they tried. I opted to delete the app and go through the totally frustrating process of calling the number on my EBT card to get my balance. It’s very frustrating, but not nearly as bad as this useless app. It’s literally useless. Often just won’t work. It’s the only app I’ve ever downloaded that CRASHES my phone. Billions of dollars of Apple development have gone into preventing that happening, and this app is so bad it has managed to still break my phone. Worthless. Whoever is in charge of development should be ashamed. This affects an important aspect of many peoples lives. Many people who are already struggling. Shame on you.

Too many issues to only check balance. Simple app with one function: check your SNAP balance which you can also do by calling the 800 number on the back of your card, or checking the receipt from your last purchase. You can also see a short list of the last however many transactions: store & total. Here’s why it’s not worth dealing with: it works once a month if you’re lucky, the rest of the time you just fight with the app trying to login to erroneous error messages that are impossible to fix.

Haven’t had any issues… yet. I was reading the reviews and wasn’t very hopeful to say the least. There was also one review I noticed that said this was a “fake app” but I did some research and went to the actual website and found the link to this app there. So it is indeed a real EBT app, however, if you’re having issues with the app (and here’s a thought) this may sound a bit crazy but… use the mf website. It’s what I’ve used the entire time. Never saw a use in downloading yet another app on my phone. So, having issues? Delete this and go online. Save yourself the headache and unneeded angry reviews. We get it. It’s broke. We don’t need to see it over and over. Have another wonderful day. ✌🏻

Ugh!. I started using this app bc I get tired of calling and checking my balance. First off it was a decent app that made my life easier bc I could click bam done and everyone knows that you can’t call and check ur balance that fast lol.. but I somehow clicked validate which is annoying I don’t want to type a password to see my balance and my activity and incoming amounts, but I couldn’t find a way to get rid of validate to save my life. So I dealt with it and used it for like a year but now it’s giving me issues deleted my card and my kids P-EBT cards out and so I had to readd them. That’s annoying but not enough to make me delete the app… till now when all I get is a screen with error messages can’t get it to work at all!! So thanks but time for me to find a new app.. good luck to anyone else that’s still using this or wants to try it I truly liked this app but I can’t see anything I hope no one else is having this issue.

Outdated Map Locations. What's the point of creating a map for people to use if the locations aren't even correct? You have stores that have closed and are no longer there, stores in locations that weren't even there to begin with. Might as well just have a blank map for people to guess cause that would be the same thing. Who created this? Ron Popeil? Just set it and forget it, huh? I see your "Report a problem" takes you to a website where there isn't a single link for "reporting a problem", "contacting us", or even a "site map". Wonderful! They must think their product is flawless!

Error message. Every few days I get a error message ! It’s stressful because I’ve always like the fact that when I’m shopping I could just open the app and be reassured of my balance so I don’t get that “holding up of the line , or awkward stare for it not going through “ this app was great I told some of my friends bout it but now I’m looking for a new one because who has the the time to stop pull out there card to call and check their balance all the time ? Not only that but you guys always making us resign in and it tells you it wrong login or password when you kno it’s not or when you do login the card is deleted . It’s frustrating I hope you guys can fix it seems like I’m not the only one with this problem. Fix it and keep it fix cause every few days you get the same message and it last longer and longer each time . Thank you in advance .

Frustrating. After logging out the app won’t recognize the password or security answers when typing them in. I have had to create 2 different accounts due to this issue and now a third. So irritating. The only way it recognizes the password is if I put face or finger print recognition to open the app instead of typing in password. Typing it in will not work and after 2 failed attempts it locks the account just to have to answer security questions that although the answers are right, will not recognize them. What a waste of time.

SUPER DISCOURAGING. I have been through all of the required steps to register both P-EBT cards for my kids including setting a pin. However, this is now the 2nd trip to the grocery store I have made where my P-EBT card was declined and failed to go through!! What good is it to have the blessing of these cards in my wallet when it provides no benefits when it comes t actually putting food in our fridge?? The customer Service number on the back of the card has ZERO way to talk to a human being and I don’t know what else to DO!!!! I called 211 and was given a number for operations but all I can do is leave a voicemail asking for help!! I can see on the app that both of my North Carolina p-EBT cards have value on them but I have no way to actually use them!! ?? Is anyone else having this problem?? Thx

Unreliable. I’m giving this app one star because it is so unreliable I was in the store for 20 minutes and I only bought two things only because I was trying to fix the app. doesn’t work all the time and can be very frustrating when you think that you’re just going to be in and out of the store only to find out that when you get in the store and then you go into the app that it is not working !give you an error it says that your password is wrong when you know that it’s not wrong it’s really frustrating ! Especially when you call yourself locking your card for security purposes and then when the app is not working, you cannot unlock the card so then you can’t even use your card because it’s still frozen. I’m gonna have to look for a new app.!

Doesn’t Work for Me!!!. I’ve downloaded and entered my info several times over the past week. Only four buttons available that let me change my personal info, change password and security questions, etc. But, I DON’T HAVE ACCESS to my balance, my deposits, or my transactions. AND no way to lock or unlock my balance (AS PROMISED) to keep crooks from stealing my funds!!! (Which has already happened and the reason I downloaded this app!). Now getting a “White label error” page… WHAT????? I’ve called Human Services and they were absolutely NO HELP!!! They’ve got no clue how this app is supposed to work. Please, PLEASE, someone, anyone… can you help me?????

Frustrated. I was never informed of this app when I got one of these last year and was unable to create a pin so I couldn’t use it. They ended up canceling it because it wasn’t being used. I called and called and got through to nobody fast forward to this year. I get it in the mail again. I was excited to see that there was an app where I could set everything up, thinking that I could finally create a pen and actually use it, so I download it right away. When creating the account I put in my sons information and it tells me it’s not correct. So here I am back at square 1.

App review. This app is terrible. And don’t get me started on the website. I can’t see transaction history or my balance on the app, I don’t even have an help option. It takes a long time to load and my card is not showing up. I try to re-enter the card but it says I already have the card setup but I can’t see the card on home. The website is slow and hard to navigate. I click on the information link and it takes me nowhere just a blank page. The customer service number is terrible too, I can’t speak to a representative if I need to and they don’t have a lot of options if you need help with something. My app looks nothing like the picture displayed and I’m disappointed whoever made this app and the website need to be fired and then the company needs to fix it and stop being cheap!

Doesn’t load... this is not user friendly. So I’ve had this app for nearly a month now and it’s just recently been having a problem for me. Face ID works but then it just has that spinning circle saying it’s loading yet it never does. Sometimes it won’t even do that and it’ll just say server error or something like that. At this point it’s rare for me to even use the app since it’s much quicker to actually turn on my PC and wait for it to come on and then go on the EBT website to just see transactions and such. Yes I can just text that number “BAL/MINI” and get the info but I’d rather see the more in depth info like when it’ll be posted/available and more since the basic info given in the text is blatantly confusing when you’ve never had an EBT card before. Like I said in the title it’s not user friendly well it’s even worse for those who are new to EBT cards and it makes the whole system look trash when they can’t even make a decent app. Now that it never loads I just log onto access and find the info much faster! If you have a card get this app only if you’re ready to see the 50/50 chance of you even being able to get on!

Keeps saying it’s not correct. I have been trying to add P-EBT card to account. I typed in childs name, his bday and my ss # says invalid info, I then used his bday and his ss# says invalid info, then I tried my bday and my ss# still invalid info and my bday his ss# still says invalid info. I have tried every single option and none of it is working. Can you please tell me when adding a P-EBT card whose info do I add when it says bday and ss# because I believe I have tried every single way possible. If I ever get it to add the cards I will happily update the star rating. Thank you

So sick of this app no stars. This is so pointless. This app hasn’t worked correctly since probably Christmas of 2022 time period. I haven’t been able to log in in months all it says is error and that’s it. Every once in a while it’ll start to let you then say incorrect password then go right back to error message. Nobody at the office can help us. So constantly having to just hold up a line to check the balance that’s if the machine will even let you do a balance check. Since you can’t just run the card and pay the difference like you used to it’ll decline if you don’t have the entire amount or tell the cashier ahead of time how much is on the card. I don’t know anyone who’s app has worked in the last 6 months, this is insane.

Worst app I’ve ever used in my life. I can’t even get past the application stage. I filled out my personal information and then picked out 3 challenge questions and answered them and at the bottom of the page where you’ve given a choice to click “account” or “apply”, I can’t click on “apply”!! I can see the choice, by pulling “up,” but the moment I let go, the only thing I can see is the last challenge question. It’s infuriating!! It’s obvious this app isn’t made for iPhones, or at the very least, an iPhone that was made after about 2018 or something. The State of California needs to get with the program. Computer programmers are going to need to be paid more than minimum wage if you want a decent app.

Ugh. I’ve used this app for years and it’s generally been good until recently and it either won’t log me in or if it does it says there’s and error with web viewing.. I can log in if I go online and it works but the app is so frustrating lately and I like the ease of the app when I’m out shopping I can pull it up much faster than trying to get the web to load and such inside a store sometimes that’s hard but the app always worked until I’d say the last month or so it’s been a headache!

This App Doesn’t Work!!!. This app doesn’t work on an iPhone X. I cannot proceed with even signing in, because the screen does not work on my phone, and there’s nothing wrong with my phone...This app isn’t/wasn’t well thought out. Fresh EBT is 100x better. This app is sterile. It’s like something out of the Soviet era...if we had had apps and internet back then. It’s a pathetic excuse for an app. The App Store should remove any app that doesn’t have at least a 3 star rating, and this one doesn’t. They make everything more difficult than it needs to be, and I’m never going to be able to get beyond it being sterile. If that’s not enough, then having to sign in every time you want to check your balance, should be enough. They’ve made this much more difficult than it ever needed to be.

Cannot enter info. When selecting privacy questions and answers, the bottom of the screen offers a Cancel and Add button which do not come up high enough to select. You may push the screen up but won’t let you tap the buttons. Deleted app after multiple tries, turning phone sideways which didn’t work and trying to click over the location offer at the bottom that does what it’s supposed to. So I downloaded the app again and still have the same problem. Wasted 15 mins on this and disappointed. Easier to just look at your last receipt.

Works. According to recent reviews apparently I’m the only one for whom the app still can provide snap info. It’s not very usable anymore though because it requires a new login with user ID and password with each use now, previously it would retain that info and I didn’t have to constantly sign in over and over, that makes the the app far less useful than it used to be. Just use the other major EBT app EBT Fresh, they have gotten their act together and are great now. Too bad the developers of the ebtEDGE app have apparently abandoned the app and those that depended on it,

P-EBT cardholders READ here for Help. Okay I was having a hard time figuring out how to actually change my pin and see my benefits. I tried calling and no luck! * When you successfully make the acct your child name or names will be on the home screen it shows on a card with the format below. State: FL First Name: EX: John Doe Last 4 digits of Card: **** ⛔️remove account Okay when you see the card click on it then go to the drop down menu (its on the top right corner) select >> Services It should them bring you to a page like this Help Center PIN Select Messaging Registration Replace card Click>> PIN select and you complete the info it asks. Hope this helps! My sister helped me!

Used to be 5 stars. I doesn’t load anymore. It attempts to log but I get a loading circle and after seconds of waiting it says error loading. Anytime it does load it prompts me to add a new card. Its hit and miss. This morning it allowed me to see my card and when I check later card was no longer visible. It’s very confusing especially to someone new to ebt. I’m thankful for the help and the fact this app helped me for a short. Hopefully the problem is fixed soon and I’m able to enjoy this app again.

Horrible app design. First, signing in is a task in itself. It doesn’t let iOS store the log in info so I had to manually do it, and it requires a log in every single time the app is opened. It does not save the session if swapping between apps regardless of the amount of time. Recovering your password is a joke, just do it on the desktop. Second, it’s slow and there’s popups for live chat assistance that constantly drop down over the top menu bar so you have to clear the live chat notification every few seconds to open the settings bar. Third, the settings are non-existent. It just lets you sign out. Which is just done by existing the app anyways. Fourth, it forgets my EBT account about once a week. Conveniently while I’m checking the balance while at the store most of the time because I’m paranoid I won’t have enough at checkout and my memory is terrible so I can’t remember it very well unless I’ve checked it over and over and over and over. For being an app for a food fund for poor and disabled folks, it’s not very user friendly. It needs to be nuked into orbit and redone as an app with saved login credentials and no popups. Allowing FaceID would be a major plus. Adding my EBT card to my Wallet would be a dream. For now though, I’d just like an app that works at least half the time.

Always issues logging in. I’ve used this app for a while. I have my log in information saved in my phone. I also use Face ID to log in. There has been several times where Face ID won’t log my in. It takes me right back to the login page. I try using the forgot my password option and I’m told to just set up another account. I have already done this with both of my emails. I’m having issues logging in yet again and don’t have another email address to use for this app. I do not want to keep creating new email addresses just bc this app will not allow me to log into my account using Face ID or my saved password information.

Best app for simple needs~. I read the reviews before downloading this app, and a couple made me think it wasn’t going to be easy to use or would have some compatibility issues with my tech, but that was not the case! Honestly this app was by far the simplest app I think I’ve ever used, I also chose it because of its smaller size compared to the larger comparable app that I was looking at (ebtt fresh or something) this app is a bit smaller & therefore will take up less room on my device (iPad Air), & I’m always needing more space! So I downloaded it, opened the app, & on the first page it asked for the number on my card, & second page asked for my pin, & that was it! After two steps I already had all my info in front of me & was done! It gives you the option to stay logged in if you want to keep your info open, or logout when you’re done for anyone who prefers to keep their balances & transaction history private, it’s that SUPER simple! GREAT ease-of-use and was all I needed to get my balances anytime anywhere without having to call and suffer through the automated system hearing my words or numbers wrong. I highly recommend this app!

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Glitches and Bugs all day all night.. Whether on wifi or cellular data, certain locations the app doesn’t load up or shows nothing. I just updated to the latest IOS. I updated all my apps and the only app giving me a glitch is this one. I updated the app already. Why does it continue to tell to download the latest version of it when it’s already updated? Annnoying!

System error. I have not been able to open the site for the past month. I keep getting an error message saying site down. When will the be fixed? And how long will it be down.

App has too many bugs. It took a very long time to activate my card and set up an account due to continuous loading. After clearing the tab and restarted several times, I was finally able to. I then realized that the section to search stores and see which ones the card is applicable at does not work at all. To top it off, the app makes you login each time which is just an added annoyance.

Wic. I use to be able to view wic transactions also view what my balances were every time I shopped lately I haven’t been able to see any of that I’m always having to have the store print out my balance for me

I HATE IT! I HATE IT! I HATE IT!. This is the more ridiculous thing I have ever seen in an app. It took me months to even get past the long in point. And I had to use my laptop instead of my phone. Every single time I long in I have a problem. I have only be able to check my balance one time and every time after that I just can’t login. Idk who thought this was a good idea but that either need to go back to the old way and just delete the app or start over. It should not be this hard to find out my balance/last transaction or whatever. Way more complicated then it needs to be

If it stayed working it would be great. The app is very helpful while its working. After a few days it Just gives you an error message each time you try and sign in. This is the 3rd time I’ve tried to give it another chance hoping that issue is fixed and still no change. You would think after people tell the developers exactly what is wrong it would get addressed.

Should give alerts. I’m giving this one star because it does not give me an alert or notification when a purchase is made. The reason why that bothers me is because someone keeps stealing my benefits. I’ve changed my PIN and got a new card and it still keeps happening but if I had an alert, then when they try their “test transaction” before they make the big purchase then I could see that and shut my card off. Also the DES needs to find these thieves a little quicker!

Needs Work. I hate this app. I have trouble signing in EVERY SINGLE TIME and when you click the “trouble signing in” option it prompts you to basically create a new profile and log in yet when you do what prompted to do, it says error there is already an account with this information. No duh!!!!! EXTREMELY FRUSTRATING and has not gotten any better over the few months I’ve had this worthless app. Not helpful in literally any way.

Not bad. Good for consolidating accounts.. What do you expect from an app made by the LOWEST BIDDER?!? That’s all you will ever get from ANY government department. DMV, DOR, HUD, etc. This app isn’t bad, though. It usually works, you’re able to add whatever benefit accounts you have into one location. I like it well enough. It could have tons more functionality, though. When are more deposits due or pending?

Worst app I’ve ever seen. Complete waste of time.. Luckily it’s free because it’s not worth the space it uses in storage. Never loads. Open the app and a location warning pops up no matter what. Yeah, no crap. I don’t need an app to track me to be able to give me my balance. And that’s only IF anything at all loads. Usually just a blank white screen. Totally worthless. Takes less time to memorize your card number and call the number on the back of the card.

Usually works pretty good.. but... Just now upon signing in w my fingerprint as per usual.. it’s printed me to “update” so I click on update, it leads me to the App Store on the ebtEDGE app info.. but there is No update option anywhere.. all it says is “open” which leads me straight bk to the app and starts the whole process over again. So I’ve been going in circles with it for half an hour I give up!

Won’t load/doesn’t work. Can someone fix this app please? I’ve had the app for over a year and it worked when I last used it (6+ months ago). Tried again today as I received cards in the mail (that I wasn’t expecting) to check things out. It wouldn’t load and also had an error message at the top of the screen. I see numerous complaints here with similar issues. Please fix it! Thanks!

Doesn’t ever load. This app is so so so bad!! I couldn’t get this to load on LTE or WiFi and so I tried going online to try it on the website still didn’t work on LTE or WiFi, I understand there’s a ton of people using this ebt system and so it might be harder to do maintenance on it but come on!! Not being able to see your balance after weeks of the app and website not working correctly so irritating it made me just stop trying to caring. I could develop a better app just saying 🤬🤬🤬🤬

Continued Error Message. This is the 3rd day in a row that I have gotten a Whitelabel Error Page. Removed app and reloaded and still get the message. Could this be that this app, which has been very helpful in the past, no longer works since my phone was updated to IOS 16.2, which is about when this app quit working. Please respond and let us know what is going on.

Whitelabel Error page. Whats going on!? Ive been stuck on this whitelabel screen for almost three days and its not allowing me to sign in on the internet either saying my information is incorrect I have my card frozen and now need to use my card but cant access the app to unfreeze my card.. I had hope in this app After having the providers app and finding out that potentially that's where my card got skimmed/scammed

Acesss blocked. I found that if you have a safeguard turned on it won’t allow access. I had my vpn turned on and then turned off and I was able to login after I turned it off. Then after I’m done with the app I turned it back on.

NO. This app is absolute garbage!!!!!! Ive never been able to “register” so I can even log in and use the app. When I’ve tried to have a recovery password sent to my email, thinking that the issue was just user error, an email was never sent. And then if you try to go to the FIS website to see if you can get some sort of help number, there isn’t one, or any way to contact a customer service of any kind. If I could give this app NEGATIVE five stars I would. Do not download this app!!!!

Takes Care Of Business. Not sure why there’s a series of 1 star reviews. Downloaded the app. Registered my username/password. Added my card in. Now I can review my balance. Not sure what other functionality people are looking for but this takes care of business for me. Saves me an automated phone call.

Easy and fast. I am able to logged in. I have no problem login. It make my day! And I need to see how much I have. So pin it is easy changed so I don’t have to go in since In dhs food snap office often I don’t always get sign language interpreters. So it would be best for me to check it online app. It feel relieved. No more communication barriers. Yay!!!!

Hasn’t worked in about 6 weeks.. Opens to error all the time. I’m deleting this next time I clean up my phone. It worked sometimes for the first couple of weeks and now it doesn’t even open without an error. I’ve deleted and reinstalled it at least a dozen times and it’s always crashed with a couple of days. Not worth the frustration when there are other apps there that do the same thing.

Great app!. I love this app. It has been finicky for me in the past, but when I want to know my balance it can tell me. It’s reliable and most importantly, it’s the government run app. I was absolutely not comfortable using a 3rd party app to access my balance. I trust this app and I’m glad I went with it.

Horrible App. Hard to use UI. Not user friendly. Glitches. This app is one of THE worst apps I have ever used. I don’t understand how someone could screw up something so simple and make it impossible to use. Really terrible app. I would opt for another app instead of this garbage one. I’ve been trying to create an account for myself and I can’t even get past the questions page because the app won’t allow me to scroll down and register my clicks to go on the next page.

Locked me out. I KNOW my password because I only use 4 variations of 4 different ones. It's also prefilled on my computer! But alas it's still saying INVALID LOGIN. Then, I try to click FORGOT PASSWORD and it takes me to my Secret Question page and I answer the questions. I'm pretty sure I know what my own PET'S NAME is!! But alas it says I'm not answering my own security questions correctly! I deleted this useless app and I'll go back to using the other app that doesn't lock me out of my own account!!! HIGHLY ANNOYING!!!

Useless. A worthless app that is not worth touching. I have never been so infuriated with an app before. Both me and my parents have reset my password over a dozen times and STILL we cant log in because of this buggy janky crap that wont work. I cant stand this app anymore or this company… i quit. Do yourselves a favor AND FIX THIS ISSUE! Stop making us have to change passwords every 3 days! IT GETS OLD AND TIRESOME. And fix your log in issues already!!!!

Needs work. Doesn’t always load.. Face recognition works. Then spins for a long time to load main screen. Then the screen with your account only pops up some of the time. When you try to refresh it. You get a remote server error and can’t use the program at all. With both issues you can’t use the app for any services to pay child care or check balances. It’s really inconvenient.

Ugh. This is a great app. You can lock your card and check what’s coming out your account but the downfall is I have to keep removing the app and reapplying it due to it keeps saying error. This makes it so frustrating. I was trying to unlock my card right before I used it but I had to remove the app and then put it back on so I’m standing in the line looking crazy.

Using app. I can’t even login in all the way. I’m stuck not knowing my balance unless I call my card. I can’t even input security questions for me to use the app- it’ll just log me back out. I can’t click on buttons for help because it’ll log out and ask for me to renter my password...this is my first time using the app. I was using freshebt and that worked fine till it got switched to this app....I don’t recommend it at all I’m deleting it already after 5 minutes of having to renter my password more then 10 times

Error message. At first this app was my go to for checking my balance. I have been getting this weird error message that only resolve if I delete the app and redownload it. I should not have to do that. As someone stated before i really don’t like the fact that you have to sign in each time I open that app. This definitely needs some big improvements.

Can’t Use. Just downloaded for the first time. As soon as I open the app it says I need to get the update from the App Store. Ok… Seems unlikely but I hit the button to take me to the App Store to install the update. As I suspected, since I just downloaded it, there is no update. Closed the app and tried to open again several times but had the same issue every time. Can’t use the app. It’s just telling me over and over to go update it in the App Store even though there is no update. Super fun.

Error Message. Used app for about a month and a half. Now I try to check balance two days in a row and the page is blue and it says error message. Other reviews posted in the last three years show issues with app. It’s time to do better and improve the app or why bother to have it available? It worked well while it lasted.

This app is annoying. I’ve had to change my password at least every single time that I’ve used this app to check my balance. It would be fine and all if I could reuse passwords but I can’t. I’m running out of things to use and now I keep forgetting because I keep having to change it and it’s not because I’m forgetting it’s because I keep getting locked out. This shouldn’t be this hard

Worst. App. Ever.. God help you if you need to find out if you have enough money to buy your extremely hungry infant son baby formula. This app is a p.o.s. It never loads, you can’t reset passwords, you can’t make an account that actually works, and it doesn’t do a single one of the things it was intended to do. You can forget ever getting a human to talk to you about the “app”. Oh, but you can call an automated system that was set up in the 1990s that will put you in a loop of pressing 1 for English then sinking further into an abyss of useless information after that. It’s fun for the whole family.

Issues galore. I’ve used this app for months and there are never ending problems. Sometimes it just won’t load, sometimes it crashes. Recently it logged me out but when I tried to log back in I got stuck is a cycle of enter login..... loading..... then getting dumped back at the login screen. I finally had to delete the app and reinstall but it finally let me log back in. This app is poorly designed and not user friendly 😒

Crap app. For several months, anytime I try to access my account while I was shopping, it will not show my account. You can login, but you can’t see your account. Or it will load your balance, but it will say error loading transactions. It happens most often during the day. But I’ve noticed lately it is also doing it in the evenings. It just never works and they’re not doing anything about it.

Wth. I filled in all the fields correctly for registration when I was done the register button was no longer highlighted so I was just staring at a screen hoping that by some miracle things were happening even though there was no evidence who do they got running this ap the Three Stooges? Don’t ask people to please get your card when you won’t even accept the registration information and you don’t even tell them you’re not accepting it! I just freaking hate having to do anything with idiots! please find some people with brains to redo your app

Not user friendly at all. I have had EBT for a while now and in the beginning the app worked great until I went to update my password. It doesn’t recognize my password, no I didn’t forget it, and my security questions are not the ones I set up. It has been telling me all morning to update my app thru the AppStore but when I try it just gives the option to open the app and not update. This app would be awesome and is some peoples only way to know their balances and details they need. Please fix it.

Never works. I used to use providers ebt app and I didn’t love it but it worked and then suddenly they decided we HAVE to use ONLY this app. So I’ve had it for 2 months and 80% of the time it just gives me an error page no sign in page no info I can’t see balances or anything so what’s the point? If we don’t have a choice on which app to use, the least you can do is make sure the app were forced to use actually works. Just a thought.

One Irritating Flaw. It works and does what it should but it’s got one extremely irritating flaw. What is the point in having FaceID if every week or so you have to add the login information back into it? That’s the point in having FaceID so you can quickly login without having to add that information. As it stands now, FaceID is pointless because the app should accept FaceID as it’s imposed to work on iOS.

They killed the app with the update!. It worked fine when we first got it. Then the update. Now we have to enter the card # ALL THE TIME. And when we forgot her log in info, you can’t see the questions. And even when we finally figured out what they were, they say invalid. So we opened a NEW account. Changed user name, password, security questions, EVERYTHING. And the next time we went to use it it takes me to a screen to delete the account. HEY! IF IT AIN’T BROKE DON’T FIX IT! Deleting this app & getting something different. We really liked it until it got ‘fixed’!

Please make it work. This app only loads my account list about 30% of the time. The other 70% of the time when I open the app it’s just blank where my account should be. Sometimes force-quitting the app and reopening it will get the account to show up but most of the time I just have to look at an old receipt or call the EBT phone line for my balance. It’s 2021 and they can’t get this app to work.. that says something.

Very Useful!. I was excited to learn about the EBT Edge mobile app. I installed it immediately. A number of operations can be performed within the app. I can even access it via biometric identification. It is simple and easy to understand and extremely convenient. Thank you for creating this app!

Why can’t you guys fix the bugs and glitches. It is beyond frustrating that you have to sign back in because every few days you get a error message. It has been this way since I have been using this app. Now that my state has done away with its wic app and I have had to add it to this crap app, it’s beyond frustrating!! Why can’t the developers fix the glitches? Absolutely ridiculous!!! Do better !

Honestly it’s a good app.. I can see what my balance is and that’s all I need it for and my transaction history. The only negative is it won’t recognize the kids P-EBT card, also I’ve had no issue resetting my pin and when I lost my card and had a new one issued it was automatically updated in this system.

Never Shows My Account. Soooo I have this issue on the website too. However, the website usually fixes itself after a couple of logins. The app? Nope. When I login manually or use Face ID it never shows my account, it only shows “Add a Card” option. I’ve tried several times to fix it because I figured an app is supposed to be more convenient right? Nope, I was wrong. You’re better off bookmarking or adding the website as a favorite to your Safari engine. Smh

Error message!. I loved the convenience of this app. It was working perfectly up until a few months ago. Now, I’m constantly getting an error message and can’t see my account. I’ve deleted the app and reinstalled it, twice! Nothing has changed, it’s still not working! Getting the same error message! Please fix this! It’s annoying, I do not recommend this app! It’s nothing but a load of frustration! Fix the problems in the app and I’ll update my review !

Stopped working. I’m not going to give this a lower star rating because it did work and do what it was designed to do until about two weeks ago. Now all I get is an error message. The site works on the browser, but the app does not.

Error Message. When I first got this app I liked it because I was able to lock and unlock it especially since theft of benefits is on the rise but too often I keep getting a error message which is annoying and frustrating because when I’m ready to shop and use my card I can’t get through the app because if the error message I really dislike this app. They need to update it ASAP

Poor app at best. Been fighting constant error messages. Deere app reinstall app same issues. Lots of problems with this app. Powered off phone and reinstalled app and still the same issue. Was faster to just call customer service and enter card number to balance. I think your data writers and app testers need to go back to the drawing board. Seems I’m not the only person with issues here. So sad that you release stuff that doesn’t work.

Basically unusable. When I open the app, it won’t show the accounts I’ve added for me to access the information in them. So then I try to go to the website on mobile, and it asks for an answer to the security question, but no matter how many times you refresh or relogin, it never shows what question it wants you to answer. Basically, the app and the website are unusable on mobile. Maybe it works on a desktop, but since I don’t own one, I’m just out of luck.

Cant see my account. When I first downloaded this app it worked great. Now when I open it, there is a blank space where my account should be. I tried adding my account again, get an ‘already in use’ message. Tried deleting and reinstalling get the same issue. and there’s nowhere to get any sort of technical support for the app. It was a really handy app. Now it’s just easier to call on the phone and enter my card every time.