U.S. Bank Mobile Banking App Reviews

Awful customer service. I established an account in November 2017, I was promised a $100 bonus offer if I did one of two things. Which were either direct deposit of $500 or more OR utilize bill pay 2x a month. I utilized bill pay more than 2x and never received the $100 offer. I contacted the bank that I established the account at and John the manager told me I did not meet requirements and was not helpful to me whatsoever. I asked for the district managers information and contacted her and that was not successful either. She returned one phone call and I missed it and called her back a few more times and my calls or issues were never resolved. I later called customer service and got transferred around and finally was able to speak with someone who confirmed that I did meet requirements and I would receive my $100 within 45 days, I asked her to please put notes in that i did in fact meet requirements so that I didn’t get the run around again. After 45 days I still didn’t receive the offer, I went into the bank and spoke with the Manager Bryan. He told me he would do some research and get back to me. He was very helpful and efficient. He got back to me in a timely manner and let me know he was able to only give me $50 because the only way to get the $100 was to get direct deposit. I was not happy with that because that’s not what I was promised. I was very disappointed in the customer service I received from U S Bank. I felt like I was lied to from the start.

Garbage. Took over a week to get activated, my “boss” didn’t even tell me about the “tip card” the server training me on my last day of training did so I had over 200 dollars that I have yet to get my tips (if you’ve worked in restaurants you can understand I was out of work completely broke and then couldn’t get my tips that I live on that I worked hard for). I was told they will be on my paycheck however that will be taxed…..as well as most people know with a new job said paycheck is still over a week away because they pay bi weekly and when I got hired to the last pay check. Also I wait tables because my wages get garnished for child support, this way I can make 20-30$/hour and keep half and then let them take half my paycheck as well as making my monthly payment. So there’s a good chance on top of waiting for my money I have to pay taxes on tips that I already pay taxes on (server paychecks are taxes according to the tips you made that week, this is why servers are paid 7-9$hr but generally make maybe 3-6, and half of it might go to child support but I will still have to make my regular payment which was going to come out of that. Overall horrible. Almost had me out on the street because I assured my landlord I would have money for him on a certain date and then was given the rope a dope as well as spending my entire only day off on the phone “IT” and Human Resources, was I verbally assaulted you ask? No I didn’t know my password and it was literally a 3 day ordeal! Insane

#1 Bank in the United States. Why US Bank is an exemplary bank which stands above the others. I am a former US Treasury employee. During the last decade of my work, I led my team to investigate with all the banks in the United States. We contacted their Automated Clearing Houses to ask where SSA deposits credited. Some funds went to the wrong accounts. Bank of America and Comerica were the worst. They refused to provide necessary information to retrieve funds which had gone to incorrect accounts either through fraud or human mistake. US Bank honored their relationship with the federal government. They provided us information to keep check and balance for us. They returned the funds and so recipients received their money into the corrected accounts. There have been numerous times when the fraud department alerted me to scams or when my card was stolen and being used by the thief. I am pleased with their customer service at each location I visit. Every employee who has provided assistance related to me and our used assistance that I needed. Dana Finn in Springfield MO answered all my questions and offered solutions that worked. She also made suggestions to add to my wealth. I feel I fortunate to have a bank that is for US. Thank you for the excellent customer service throughout the years. I know my future only gets better with US Bank!!

It took a long time before I could deposit more than $250. I couldn’t believe it took over eight months before I could deposit more than $250 a day. On the mobile banking. It wasn’t until I had over $125,000 in the bank. And I could not get anybody to raise my limit on my daily deposit. US Bank been paying auto paid to this company for over eight months too this bank. And still on your putting A hold on the deposit ! Once I was working out of state and my bank account was with Union bank and they just started this mobile deposit payment and I had similar problems of the amount of deposit I could put in. But after four months, I was able to deposit a couple thousand dollars.. I paid off my mortgage out of that hundred and $20,000 leaving my account with close to $50,000. And the bank right now. But at least I can do the mobile deposit! Because I am handicap at the time and can’t always get to the bank to deposit it directly it’s very convenient now. I’m able to deposit over five or $600 a day. But that’s because I have $50,000 in the account. I still think that they should work on. enlarging new accounts deposits instead of saying you can’t deposit more than $250 for over eight months

Love the USBank Mobile App. I love using the US Bank Mobile App... It’s so easy & convenient; all my accounts readily accessible, easy to perform various transactions like Bill Pay, money transfers, deposits, etc. from anywhere. The app allows me to check my balances, review pending transactions, or verify any issues with payments, deposits, withdrawals. I can instantly view available funds, EFTs & Direct Deposits all from my phone! If you haven’t tried the mobile app, get on board now! I do have a problem though, with bill pay frequently being unavailable. It’s frustrating when I need to schedule payments, only to find this function giving an error; “ We’re sorry, it looks like something went wrong; this transaction is not available right now. Try again later. (not exact wording, sorry) Here’s the real life situation- I am very busy, so I set aside a specific time to manage bill paying, often on the go. I don’t have time to come back later, only to encounter another failed attempt to complete my transaction. When this occurs, I have to stop what I’m doing, go to the merchants online bill pay site, or make a phone call to complete my payment. Not an efficient use of my time, very frustrating. Could you please work on a resolution to this issue so that bill pay is not offline during normal business hours? That would be fantastic, much appreciated! Thank you!

Bill pay online. I suggest to have this weekly on Friday’s to automatically total balance on billpay online to make sure we have enough time money or need transfer from other account. We are tired to figure out total balance weekly. We found other bank that they do that. We are considering to plan transfer and close this bank Account. Bec we kept asking this for 3 years. No improvement. No success. This is kind of people don’t listen.. this is 5th times you have not changed anything in bill pay online.. i put 1 star because you never change to put weekly total amount add.. not whole month You never listen my request.. I’m not happy with this.. i prefer weekly total amount to make sure i have enough fund or need more fund to add.. you seriously ignore this message.. which mean you are not doing your job correctly. All you care about yourself not customers needs. Same message. Repeat repeat This keep repeating. You never listen my voice. I said total amount every week. No you choose total whole month. Your own way. One day I will be leaving and close this account. You never listen You never listen. You never listen my comment

Zelle 👎. I tried to give US bank a chance because they had no fees. However, I soon realized their issues. After about 4 months of being a customer I have had to call customer service at least 10 times to have my online access re-enabled. What is even worse is you can’t reenable your access instantly, even after they verified you as the account holder. They make you wait 48hrs even when they know it is you! 🤯 Plus, they make you call them back to enable the account after the 48hr period. So here is the trigger, if you send a Zelle payment to someone, US Banks algorithm will check to see if it is a legit send. Good right, that means they are protecting us. Wrong! It will randomly allows payment to process. I was sending payment every week to the same entity with Chase bank no problem. I do the same thing at US bank and the algorithm still doesn’t recognize the regular occurrence. Even though the bank system had history of this regular cadence it would still sometimes fail the transaction. The system would give “The bots are not communicating” message with buttons to “Try again” or “Cancel”, but don’t worry it won’t matter what you choose, the system will lock you out of online access. Just a WARNING if you make a lot of Zelle payments with your phone this probably isn’t the bank for you. The algorithm seems to be written by grade school developers.

Your app. Is outstanding when it works.. One thing I wish you would correct is that when I try to make purchase online and they always deny it and they make me call the fraud prevention, place and when I do, they reactivate my card but by that time the special bonuses and discounts are no longer on so I never order online and it’s always because you’re what do you call algorithm decides that that company is shady I see other people order stuff online and they don’t seem to have any problems. Please fix this issue For the most part, I am very pleased with U.S. Bank there is a couple of times where I’ve had issues just trying to get into my account and they said they were doing maintenance and it seemed to have taken forever like three days. I’ve been with. U S Bank back before it was U S Bank. It was called first star.. I believe everything has been corrected. That was an issue. When your system works, it is excellent. I have dealt with several different bags during my 74 years of living. U.S. Bank has been the best bank I have ever dealt with. Your people assist readily and happily, and whenever I have had a concern, they deal with it promptly and to the best of their ability they correct whatever the issue is, if there was a five star rating, I would give U.S. Bank five stars.

Deposited my check through my online USBank banking app!. I just deposited a check for the FIRST time while I was logged into my USBank account. I can’t believe how smooth the process was. I’ve been told by others that you can deposit a check just by taking pictures of the front/back of check but, if I’m being honest, I didn’t entirely believe them. I thought it’d either be too complicated or it just simply would not work. I have MS and have been ill for quite some time due to a bad MS relapse. So it’s challenging sometimes to leave my home and get to the bank, especially since I live several miles away from the nearest location. I finally decided to navigate through my USBank account to see if I could possibly find an option to deposit a check via my USBank account online and I found it. I was a little hesitant to try it because I’m not the most tech savvy person but decided to at least try. It literally took me less than 30 seconds for pictures to be taken of the front/back of the check and to confirm the deposit. I was shocked because I certainly did not expect it to be such a simple and quick process. I’ll definitely use this feature in the future! Thank you for providing such a convenient option for depositing checks into my USBank accounts..very appreciative!!! 🙂

Untrustworthy - Bank account hacked. My bank account was logging me out constantly today and then suddenly hacked and my password was changed. I had to call the online banking department and was bounced from representative to representatives for over an hour between the fraud department and online banking department. I was able to change my password and regain access through the website and mobile verification, but the online banking department decided to lock me out because all of my accounts are now considered compromised. I need to visit the branch tomorrow to get all of my accounts deleted and reopened, receive all new cards, change some direct deposit info, close the checking account associated with the direct deposit, and then I might get access to online banking again. My password was not easy to guess and they will not investigate how it was compromised. This app is ridiculously untrustworthy and I could have lost thousands from my checking and my credit cards are now considered compromised. I feel like I can never trust that my money is safe in any bank ever again after this. I had a security deposit for a new apartment due today and I no longer have access to my bank accounts or credit cards. Do not use this app, you could easily be robbed and they will not investigate. I didn’t receive any reassurance that this will not happen again.

U.S. Bank Online Banking – A Truly Advanced Digital Experience. U.S. Bank’s online banking platform stands out as one of the most advanced and user-friendly systems in the industry. From intuitive navigation to powerful financial tools, it’s clear that U.S. Bank has invested heavily in creating a seamless digital experience for its customers. The dashboard is clean and customizable, giving users quick access to all their accounts, recent transactions, and important updates. Transferring money, paying bills, and even managing loans or credit cards can be done in just a few clicks. The real-time account alerts and mobile check deposit features add an extra layer of convenience and security. One of the standout features is the integration of budgeting tools and financial insights that help customers track spending and plan better. The platform also supports Zelle for instant money transfers, and its strong encryption and authentication measures ensure that every session is secure. Overall, U.S. Bank’s online banking is a top-tier solution for anyone looking for speed, reliability, and innovation in digital banking

Failure to work. Are used US banks phone app for at least two years and I am extremely frustrated enough so that I’m considering changing banks. I need to be able to make deposits from my home. This used to work but this spring things changed. When taking a photo of either the front or the back of my checks I will get a message to move closer etc. but eventually nothing would happen even when I press the try again feature. I use the dark background for example my office chair is dark blue but that wouldn’t work so I took it upstairs where we have a couch with a blue denim cover but that wouldn’t work so then I use the try it yourself feature and guess what that worked. But that’s not the end of the story after being able to make these remote deposits for over a year s uddenly this summer nothing would take. The little connecting wheel wheel just keeps spinning around and then eventually there be a failure notice. Yet at my home nothing had changed. I use the same phone my router is maybe 30 feet away that hadn’t changed. Due to Covid I’m a very high risk I’m 71 I’ve had a stroke major cancer operations and diabetes and I am 15 miles from the bank so what good is this app that now just doesn’t work for me? What do I have to do to get an app that actually works? I would rate this app with a zero if that was possible. So far no one at the bank has offered any viable solutions.

Not to good. At least 15-20 times in the last less than two days. Doesn’t work well I have Change my password a dozen times. I’ve had to put my fingerprint on a dozen times it doesn’t save anything for you you can’t change your settings from the mobile app neither. For instance I wanted to change a couple of my security questions because they have changed it won’t let me and when I got ol great. onths I did it one time and in one day five times another Doesn’t work well I have Change my password a dozen times. I’ve had to put my fingerprint on a dozen times it doesn’t save anything for you you can’t change your settings from the mobile app neither. For instance I wanted to change a couple of my security questions because they have changed it won’t let me and when I got ol great. day another day it’s ridiculous and it keeps giving me this little sign saying I was a problem in our end we’re fixing the problem. I used to be able to access my business and my personal account on the same page looked at my bank statements now I’m supposed to create a new account for my business so if I wanna login, I have to log into two different accounts. I talk to the bank three times this is a disgusting app worst I’ve ever used.

BEEARE of mobile deposit fees. I loved the app until I tried to use the mobile deposit. I deposited a public school reimbursement check (as I've done many times before) and 3 days later moved it to savings. Then a full week later it flagged as not capturing the image correctly and was refused. Despite taking the original check immediately to the bank, I was still charged all kinds of fees including a return check fee and additional fees for overdraft protection activation plus interest!! The mobile deposit email said you can utilize money in 3 days! Since it had been a full 7 days, I was shocked when after all this I had to call customer service multiple times and spend hours on the phone to get fees reimbursed!! I didn't even have a transaction in checking or savings over that week so the only thing that caused issues was the mobile deposit and "refused check fees". When I asked why they didn't stand behind their email indicating the check cleared after 3 days, they simply said it was a guideline and I should never count on that time frame. Excuse me what should I do? Apparently mobile deposit is not reliable unless you can wait 10 days to use the money. I get mistakes happening but when they don't stand behind their own terms in writing, I consider it a problem. Predatory banking techniques like this are clearly established to line the pockets of banks while they take advantage of customers who don't know how their rights. From now on I'll just take the checks to the bank.

App is Good but needs a few tweeks. This is the second review. On the whole it is good but they made a change that has got me spitting mad!! If you deposit a check on the app you are no longer to see ALL the photos of the checks you deposit so take your own photo. Some are viewable but it isn’t as simple as tapping on the transaction in the list of transactions. You have to go through the assistant to get to the search window. And don’t bother speaking your request. It isn’t that smart yet. I even called the ever present 1-800-like-I-care. The Rep wasn’t able to tell me how to see the check on my end. She was able to tell me the information I needed. I was nevertheless an very frustration hour of time I won’t get back. It functions well for what i need. I would like to set it to stop asking me for my thumb print. My other apps don't. I like the size of the numbers in the “Send money” section. However they are “find a microscope” small in the transfers section. I am angry that I can not deposit money to my friend’s account any longer. She is also my landlord. She refuses to sign up for Zelle which makes it hard on me as it means trip to the branch and standing in line. I finally had to order checks. I have to use checks in decades! The mini pack of 50 will last me for decades to come. All in all this app mets my needs with the exception of transfers. Depositions is extremely difficult with a phone camera. It told me to use a darker back ground. It was on black!!

Why change what was working?. How can an app be released when there is so much bugs to be fixed? I haven’t been able to login for a while now “ our system is not cooperating”. Yeah, for a few years now. Wondering when this após I’ll be revised and the bugs fixed. ——- The latest upgrade made a working app terrible. “Oops there was a problem ...” message pops every time. Login with correct user is and password turns back with “doesn’t match” error, when i was able to log in with the same credentials on my computer. Delete app, reinstall app, turnoff phone, power on phone... and after this step I can finally login to then when in rare cases it does login, I chose my account to deposit a check and after hitting done, choosing another option, like viewing another account, error messages shows again “oops we are having trouble ..” and then nothing works, not even closing the app and reopening again. Then back to uninstalling the app, reinstalling, turn phone off, power on, etc Why was an upgrade necessary when the previous version was working JUST FINE? Very disappointed with the new app.

Such An Amazing Interface!. I’ve been a US Bank member for years, and my favorite feature of the whole company, is its seamless Online Banking System. I’m not someone who typically leaves reviews, but this is an app I will happily make an exception for! US Bank has streamlined the process of managing and moderating your account through this app. The interface is extremely easy to navigate and put all the most important information right in front of you as soon as you log in. There is no digging around or wasting time sorting through countless tabs, just to ultimately not end up finding what you’re looking for. The homepage provides clear insights into your transaction history, allowing for quick and easy comprehension of where and how your money is being moved around. On top of that, the app’s homepage takes advantage of the smartphone platform by providing convenient shortcuts for using the most popular online banking tools. This is excellently performed through implementing small, easy to understand, button shortcuts located at the bottom of your screen, ingeniously positioned so they are out of the way, yet still readily available, and oriented so they will never block any of the important information displayed on the homepage. Overall, this app is beyond what I would ever expect from any large bank. And having superseded my expectations, I would certainly recommend it to anyone using US Bank without a doubt.

If you don't have to use this bank, DON'T. As a server I receive my credit card tips the following morning on a prepaid debit card through US Bank. I have to get my tips this way because my workplace chose them. I used to have to find an atm or physically go into my bank and do a cash advance to get my money to deposit into my personal checking account. You can pay bills with the prepaid card, but you'll pay a fee, like $3 to $5. About a month ago, work announced that we could now transfer our money from our USBank card to our own bank. AMAZING, just what we had been wanting! In reality, you can't do it through the app, only on their site which is always down. FOUR times last week, I either had to wait several hours to transfer because the site wasn't responding, or even the next night. Even today I've checked the site several times to transfer my money, but the option isn't even coming up. The app crashes constantly and the site is no better. If you aren't stuck with this bank like I am, find another bank, there are far better banks with far better services. PS, they keep offering me a savings account with "competitive interest rates" but it's actually .01%. That's right. Point zero one percent, not even a full percent. Ally, Capital One, and Paypal all offer 3.5% at least. This bank is a joke.

Many options and features and fairly user friendly. I truly like US Bank, I don’t even have a branch within 25 minutes anymore, but I am able to do about everything from the app or a phone call! And I can get a live person that can understand me, and vice versus. It is a rare for me to be truly happy with a corporation, but US Bank and their app have been great for me the last year. I highly recommend giving this bank a shot and definitely recommend their app. So many features, and I have my checking and the best credit card I have is with them (seems to give better intro offers because you are banking with them! - this is great as credit cards are increasing APR right and left.) I know this is supposed to be just an app review, but I sincerely like their app and the CS I have had encountered, including misplacing a card. I was able to lock the card, once the car was unpacked from vacation, found the card, and a phone call got it back unlocked. This gives you piece of mind without having to cancel your card. They also have lots of cash back offers that you can use with your debit or credit card with them. 5 stars.

Sometimes Functional. I don’t usually give less than 3-4 star reviews but lately this app has given me a few headaches and wasted my time. A few times in the past six months, while depositing checks, it has locked out my ability to deposit the check, saying that the picture of the back was actually the front (definitely was the back) and wouldn’t let me deposit the check for that amount after signing back in later, so I had to go in to the local branch to deposit it which negates the whole purpose of electronically depositing a check. I have noticed in the last two weeks (late September’21) that it hasn’t been updating my debits in a timely manner so it seemed like I hadn’t paid certain bills but it finally caught up a few days later AFTER I spent time on the phone with the billers to ascertain that it had indeed been paid. Less important, but still annoying, the search function is great at coming up with irrelevant things and the insights are mostly not insightful. When it works, it does what I need it to, but when it doesn’t, it wastes my time instead of making things easier. Thankfully my local branch manager is very helpful and has told me to call so she can help me and see firsthand what’s wrong with the app in the future in order to get things fixed.

Banking & credit card Customer. I have several different banks I do business with and I use mobile apps for most of my banking needs. I can honestly say that Usbank’s mobile app is easier to navigate compared w/ others. I don’t have any criticisms or constructive feedback with regards to ease of use of mobile app. I do, however, have a concern with usbank marketing & promotions. Usbank notified me thru the app that I was eligible for a new 0% introductory APR credit card. A quick link redirected me to an easy apply page where my info was automatically inputted into the application. All my accounts w/ Usbank are in good standing, my credit is good, and according to Usbank, I was eligible, so I was willing to take a hit to my credit report to take advantage of the zero interest period. I had no reason to believe that I might get denied and therefore agreed to the terms & conditions thus allowing Usbank to do a hard credit Inquiry. A few days later, I received a letter from Usbank stating that I was denied credit and the reasoning is I had “too many inquiries” on my credit report. Bottom line is that I feel misled & inconvenienced. Although I have enough credit right now at a decent rate, it will be more difficult to qualify for a similar offer if and when another opportunity or need arises.

Shirley. Shirley was absolutely amazing! ❤️❤️❤️❤️ I had to get a new phone and they’re not syncing together and I missed a lot of my preset alarms to remind me to cancel trial free trials and I didn’t and so it overdrafted my account because I forgot to cancel those to get my husband‘s NFL games. Shirley was so patient and understanding and friendly , knowledgeable and an absolute miracle worker because I had attempted to change my password too many times and got locked out of my account and it should’ve been 24 hours. I don’t know what she did but she made it happen and worked her magic and I was able to reset my password and make my deposit that was due before 11 Eastern. and I took a lot of her time and because I was stressed out I couldn’t think clearly and I apologize because she could never get that time back and what was going on with with me could’ve been said a lot shorter I just I couldn’t get my thoughts to out my mouth. my sincere apologies. I greatly appreciate everything she did for me and was so professional and courteous! She put me at ease and everything‘s gonna be OK now.

Could use some work.. The app is ok in general. Don’t like that it’s really difficult to figure out what your actual theoretical balance is. Pending transactions and deposited checks are not totaled up anywhere, so you have to do some leg work. Sometimes checks and deposits are shuffled so that it hits the account on the same day in just the right order to generate an overdraft fee (at least it seems that way). The message on the check deposit screen asking if I have a stimulus check is out of place for a corporate business checking account. Hate to say it, but I have a bunch of business accounts at Chase and they don’t seem to have these issues. Also, why is it that every time I deposit a check for a larger amount it goes into manual review and there is no hint of a pending deposit anywhere. The only way for me to tell if a deposit was made is to make sure email alerts are on and check email for verification that the check was in fact deposited and it is being reviewed. Sometimes deposits don’t go through, or I forget to click “deposit” the second time ( after I just clicked the button in the app anothe pop up comes up and asks again). It’s difficult to verify that all checks have been deposited if I’m doing 5-10 at a time.

OK, not great, getting worse.. I’d like US Bank to be integrated with commonly used money transfer apps like Venmo and PayPal. Zelle is inconvenient for a variety of reasons. I’d like the app to be better at offering loans with excellent rates, but not stop there. Connect me with vendors and businesses in my area that offer services I need like home renovations, HVAC, car sales and other large item purchases that I might choose to finance. A better section about rewards for my USB CC would be nice as well. I’d also like the app to teach me something I don’t know about finances and the economy, both good and bad current facts. The balance on my accounts is a given. The menus are getting cluttered and seem to have more of what USB would like me to see, then what I need to manage my accounts. The search functionality is very bad, making it useless for managing the many transactions and over my various accounts. I recently complained that the best, most expensive, credit card offered through USB is extremely subpar in its perks and rewards. The rep transferred me to another card and wiped out over 400K miles I accumulated. I filed a petition over two months ago and never heard back. We were saving them for a family trip. I’m not happy about that and losing faith in USB. I might start shopping around for better baking services soon.

Best Mobile Bank App. I’ve only had two bank accounts my entire 28 years. First with Bank Midwest and it was the worst few years of banking ever. The mobile app did was like using windows 98 in the year 2010. I have had US Bank for several years now and besides being one of the best banking institutions around, even though I’ve only had one other account, I can say this because I come from a large family and every single member uses US Bank. All my siblings, parents, grandparents, cousins, aunts, and uncles. The mobile app is so easy to use and it’s not confusing at all. The moment you log in your accounts are listed; if you have multiple they are all right there as soon as you sign in. There are not many buttons to click so it’s easy to navigate to what you need. I will forever use my mobile app for all my banking needs; you can even upload a check. I still like to go into my banks building to do some of my banking because I love to keep up with the staff. But as far as mobile banking apps go this is the one to have. So, if you don’t have US Bank as your banking institution I suggest you take all your money out of the bank you use now, head to the nearest US Bank and open an account ASAP. Then you can have access to the best bank and the best mobile banking app!

Sometimes new isn’t better. I find this new app much more difficult to navigate than older one. Promotional options delay input. The flashing or fading and then bright screen, is uncomfortable on eyes. Added comments : In addition to those noted, the ability to transfer from my checking to pay credit card requirement to make multiple steps and process through bill payment vs transfer is unnecessary. Obviously I am in the minority as the ranking for this app is #1, but if I had not been a customer for over 35 years, I would change banks. I do not have access to a brick& mortar bank so depend on online banking. As a member of a military family with frequent moves, the access to my several accounts has made this vital, but the “ new “ changes are Distracting and excessive. Too many “ options” on side. I have no desire/ interest in any additional info or offers. Thank you for asking! Now finding problem logging off after transaction..I have to remove app and reinstall. Same as above. Continue same input..prefer simpler app..have no interest in options listed on side,thank you…customer over 35 years. Continuing..really dislike all options for information or services on side! Update 26 July 2025 Much improved transfer and pay internal bills!! However could do without links to how money is spent etc..still improved over all.

From the Bank on how to fix the deposit function. IT WORKED for ME!. Please ensure your cookies, cache are cleared and your browsing history has been deleted. You may do so as follows: -Open Settings on your iPhone. -Choose Safari. -Tap Clear History. -Tap Clear Cookies and Data. - Ensure that JavaScript is enabled. - Ensure Block Pop Ups is temporarily turned off. - Make sure that Cookies are accepted. Please also ensure you have the latest version of our application. You may do so as follows: -Launch the App Store by selecting the icon. -Select Updates from the menu bar at the bottom. -If the application needs to be updated it will appear on the list. If the application doesn't appear on the list, it is already up-to-date. -Select the U.S. Bank Mobile Banking application and select Update. If you continue to experience difficulty, our Online Operations group has informed us that customers have corrected the issue by doing the following in this exact order. 1. Delete the application completely from your iPhone. To do so, hold down the application icon until it begins to wobble. Then tap the X that appears and confirm deletion of the application. 2. Turn off your iPhone. 3. Wait 5 seconds and power on your iPhone. 4. Reinstall the application from the App Store.

Rewards Redeem Issues. I’ve had a credit card with US Bank for over a year and a half at this point. For whatever reason, it has never allowed me to redeem my rewards. Whenever I tap/click and get to the point where it’s supposed to load the next screen on my phone or computer, it shows a blank white screen with the “My Rewards” words at the top as it stays on that blank white screen and refuses to load… Almost like it’s intentional, as it’s never been fixed for me. Reminds me of how Lyft often overcharges by 5-10 dollars once you review your card on your Apple Wallet and then are forced to dispute the overcharge, which it then quickly admits the “system’s” error and refunds you…. Similarly with US Bank not going past the blank white screen for me as it pretends to be loading without any loading symbol. I have tons of credit cards with many banks and my US Bank Cash + Visa Signature Card is my only card that does this out of my almost ten credit cards. I’m thankful I only have a balance on one card and always pay off my other cards in full. My Discover card has around 400 left on it, but this is still absurd, even for US Bank that’s known to be a bank for the impoverished like Discover and Wells Fargo. I mean, not even my Wells Fargo card does this… At least I know to never open another account with US Bank and to only use this card once every 6 months or so to buy pop at a gas station just to keep it active so they don’t close it on me... Rant over.

Update - New software interface not as functional. Why don’t recurring Zelle payments get paid even if the checking account that Zelle draws from, has 2 dollars less than the intended amount to transfer, yet I have (HELOC) overdraft protection is in place? Why doesn’t USBank treat Recurring Transfers like they treat recurring bill payments? If a recurring bill pay is set to pay on a specific day and it happens to land on a weekend, USbank bill pay automatically makes electronic bill payments on the Friday prior to the weekend which is good, as this is consistent with how employers treat electronic payroll. However, USBank treats recurring “transfers” differently, as it occurs on the following Monday clearing on Tuesday, giving the USBank customers inconsistent treatment of their funds, causing them to have to manage their budget more frequently. Please reconcile electronic (ACH) payment addresses more frequently. Why? What was set up as a bill payment that clears the following day is now being delayed a few days because the addresses are wrong or these bill payments have moved to a check mailed without being informed, delaying account balance reconciliation. All of these requests are fixable.

Glad I stayed. When my current back changed to US bank I was not sure I would stay. I had many questions how will this effect my money? Is my account safe? What if they lose my money in the process? What’s all this “on line banking” and is it safe. US bank kept me informed every step of the way. I could easily call anytime with all my questions and the were answered by a human. Well it’s been about a month and I’m well settled in and feeling secure about my account . The new branches in my local grocer is right there if I need them. The in line banking is a breeze and I’m am so not an “on line” person . The menu is easy to navigate and I do all my banking right here at home most of the time . I can even pay my bills from the banking app. And of course if the kids need s little help I can transfer money in a matter of minutes. My husband has even moved over to US bank seeing how easy it is for me. I recommend US bank to everyone who wants an easier, safe and friendly way of banking . Edit on 9-9-23 I’m stuck in the parking lot at my dicoyrs office with a dead battery. AAA IS HERE to out in a new one but I barely have enough to cover the cost . With a few taps on my mobile phone I could transfer $ from my savings to my checking and I’ll be on the road in just a few minutes.

UPDATE: GOOD NOW! If an app could mimic stubbing your toe. First review: This would be that app. It never saves any information and it constantly refreshes the tutorial, despite the fact that I've had the app downloaded for over 2 years. The fingerprint scan never saves. There's a useless "remember my info" option that has yet to work. I hate this bank and I hate this app. If I didn't have a line of credit with them I would have switched to a credit union ages ago. It's like being in a relationship with a manipulative troll who always lies. New review 2+ years later: the improvements this app have made are far and away some of the most promising changes I’ve seen in any app I use. Face ID always works, the widget on my screen linked to my USB account is always updated, I don’t have to constantly reverify my credentials when I link this to other financial apps, and there are new features like AI recommendations about how much you could put away in savings based on automatic transfers. My financial health has improved too due to the credit simulator option on the USB website, and I wouldn’t have known about it without the app. So so happy with these changes! I don’t plan on getting rid of USB any time soon now 🥰

Not customer friendly. US Bank has "upgraded" this app by increasing the frustration level for its customers. Yes, people should keep a record of their transactions and balance, but in today's era of instant transactions, there is no reason why a bank cannot provide very accurate, up-to-date information. By not showing available balance information, one begins to question the motives behind US Bank's change. You can only hope that it was not born of a desire to increase overdraft fee collections, but in today's times, such an assumption might be overly naive. As others have mentioned, the requirement to use a full log-in is also a step-backward. Security is important, but an unnecessarily rigorous log-in procedure is very frustrating. Surely, the previous PIN requirement was much better in terms of user friendliness. In close, I feel that US Bank needs to respond, and respond quickly, to ensure it maintains customer confidence. A poorly implemented app creates the impression that US Bank is not able to adequately address online banking needs, and in this day and age, that can be a devastating thing.

Hate your bank. Not only do you take charges out every time you blink which is crazy I never had any charges with UnionBank and they were always nice to me and they always told the truth Your bank promise to keep the same accounts that we are used to the same services that we are used to with the accounts that we have and they would remain there for about a year. Well it hasn’t been close to a year it’s been a couple of months and you’ve never kept your word you charge me ATM fees with my account was never supposed to have you charge me every time I am supposed to be able to go to any ATM machine but you charge me and then you added charges every time somebody blinks then on the app you it is so hard to view my transactions. It’s like you’re hiding everything from me tonight I can’t even figure out how to view more than the original three that you put up there. I put in a few more transactions and I can’t get any. I’m tired of this form of banking it is diss, honest and I don’t like your fees and if they aren’t rescinded, I will have to change banks. I will not tolerate this kind of behavior with somebody taking control of my bank. I want my money to be safe. It is not safe with you guys so you either refund all those ATM charges which it’s over $20 now and be an honest bank or I will move all my money anywhere else do it I hope I don’t have to come in and point out each and everyone because there’s so many of them and it’s only been two months fix it stop charging me

App was getting better, then Zelle happened. This app was improving on itself the last year or two, but recently they switched to Zelle for sending money, and its utter crap! First, I can’t directly send any money to my external secondary credit union accounts because they are not part of Zelle’s stupid member bank list. So if I want money in those accounts electronically, I have to write myself a check and then deposit it on my credit union app. Second, you have to create a separate account with Zelle if you want to manage any money sent beyond pressing send - and the Zelle app crashed twice in 10 min, once when I was initiating a send. Third, you’re just sending money to a phone number, not to an account, so it’s totally insecure ( FYI - you can’t cancel or freeze sending money if you mess up, so don’t mess up the phone number or your SOL). Not to mention, if I wanted to send money to another person, I just use Apple Pay or Venmo, which are both better operating wise, and more secure because it’s not just a phone number. Zelle is total crap and because of its uselessness and US Bank making it the only way to send money (before you could just transfer to external accounts in a few days), I’m going to be shifting away from US Bank as my primary account, and maybe even as my primary bank.

December 2020 App Update. I am very disappointed in the 2020 update. On the home screen I only have 1/3 of my screen available to view my accounts. The top 1/3 is a Covid notice and a button to open more accounts. The bottom third is a banner and an insights section. I wold like to be able to acknowledge the COVID notice and have I go away from the Home Screen. A simple button on the menu would work for new accounts. I would also like to be able to hide the insights section since I don’t use it. When viewing my accounts I used to be able to scroll down to see my transactions. With The update I have to push a see more transactions button for no apparent reason. They have also made the fonts larger so the information takes up more space and since they made less space available I have to do a lot more navigating just to see my account information. The new color scheme has made the information on the screen stand out less. Overall I have always liked US Bank and I thought their app is one of the best. This latest version has made it a lot more difficult to navigate so I’m using it less. For some reason they took a great app that worked well and changed it. The result is a less user friendly experience with a lot more scrolling and clicking to see the same information. In this case a step or two back would be an improvement.

Best bank, was the best banking app, still worth it.. Update: they fixed it!!! Love this app. Intuitive, smooth, fast, capable, visually coherent. Get this app, get this bank. Love it. Original: I used to love this app. It used to be smooth, intuitive, simple, efficient, and capable. I hesitated doing mobile banking but I loved using this app. The latest changes have made it much more difficult to navigate - opaque and difficult to click through - and have removed some of the important features of the previous versions, like seeing what your balance is on a credit card when you’re deciding what sized payment you want to make. It’s a lot clunkier than it was, sadly, BUT, it’s still way ahead of others, as is the bank itself. We use a few different financial institutions and despite the frustrating changes they’ve made to the app and the bank itself, USBank is still my favorite. For now. We’ll see if their next steps make it better or worse. For now, still super worth getting this app! And it really is our favorite bank. Just worried they’ll make more changes and thoroughly muck it up. Here’s hoping they preserve what makes them so special. Anyway: get the app, it’s way better than the others. Just not as good as it used to be.

Great App & Bank. This is a great app, I log in pretty much everyday to view my balance, rewards and make payments accordingly. My favorite part is having the option of getting a push notification anytime a purchase is made so you can confirm it was you and not a fraudulent purchase. My only issue with the bank itself is that twice now my account has been “flagged for suspicion of fraudulent activity” but I receive no notification. Thankfully both were false alarms, but what bothers me is that they don’t notify you that your account has been flagged. It isn’t until I try to make a purchase and the card gets declined that I realize something is wrong, and then I have to call customer service to get everything cleared up. The other thing is that, unlike other credit cards, you can’t post a payment to it anytime. Only after pending purchases are posted and oftentimes by then your credit statement is due so the balance shows up on your statement and you have no way of paying it off before then. With other credit cards, you can post a payment before a transaction gets posted.

App needs much improvement. I’ve been a long time customer of US Bank. The original app was very simple to use and never gave me an issue. I actually bragged about it to people. Ever since they kept updating it I’ve had so many issues with it. It freezes, it says my password is incorrect (which is wrong because I’ll go on desktop and use online site and log in with the same password and be able to get in), or most recently it only allows a read only version. I do 99% of my banking as mobile banking. Not only to check my account balance daily but to do transfers, pay bills, etc. Without a functioning mobile app this has become very frustrating for me and I’ve considered switching banks entirely. It doesn’t seem like anyone else is having an issue whom I’ve contacted at us bank so maybe it’s just my phone. I have an iPhone 8+. Yes I can use the desktop version online, but then why create a mobile app at all? The developers need to change this. I couldn’t even do your $10k giveaway contest this past Christmas (if you use your mobile app you’re automatically entered each time you use it) because everything was read-only!! I’ve tried everything possible and still to no avail. I will try re-installing this app again for the fourth time but my patience is wearing very thin. Get your act together US Bank.

It’s fine, I imagine other banks may be better. It works just fine more often than not but as soon as there is an issue with the app making an internal transfer or switching between this app and the usbank investments app you have to call usbank. There’s always a 20 minute wait to get someone on the phone and more often than not they have to connect you to someone else to either make a transfer or trade. And without fail the employee tries to tell you that it would be faster to use the app. It is infuriating to be told that their product that doesn’t work is the better option. There have been times where the app or website with both not be functional, and an employee on the phone will say that the site has been down all day. I shouldn’t have to call to find that out I should be notified via email that the site is down and be provided with an estimate of when it will be functional again. I’d say I encounter these issues around once every other month. The interface is usable and the search functionality is honestly good. The customer service is the issue and it seems like it will be for a while to come I just don’t know which bank to transfer my money to because I’d rather just stick with the devil you know.

autopay only allows 4 days prior to due dat not sufficient time to reach the vendor timely. When using bill pay, disbursements by manual check just disappear from the system from the time issued by the bank until they clear. Obviously there is mail and processing time before the check clears and in the week or more that takes, that disbursement is not reflected in the account balance. It is difficult to keep track of. I think the transaction should be reflected as pending until it clears to give the user a more accurate balance in their account. It would be helpful to be able to search (by amount and/or vendor or check number) the online list of transactions for any account. My spouse and I have a joint account, but separate log in. The bill pay detail only shows up with the sign in of whoever set up the bill.. the other person can not tell what is in the queue to be paid. This is very inconvenient. Although I understand the privacy concerns, it seems there should be a joint category where all the joint owners have access to the same information, can set up bills to be paid, etc.

Works well … until it doesn’t. I have used Zelle for several years and assumed it was fool proof since it transfers funds between banks. Well, twice now I have had issues that took almost a month to resolve. If Zelle or your bank, for any reason has a question about your transfer, they don’t do it. I was never notified. There is no way to contact them. The matter must be dealt with by your bank. I have US Bank and BofA. Both of their initial Customer Service Reps did all they could but it became clear early on that they have no power. The Zelle departments within both banks do not communicate with the customer (even though it is my money!) nor with their own Customer Service. Zelle department’s have their own protocols, timelines, and process. I was told that I would automatically get a response within 45 DAYS! Yes. They keep your money and there is no recourse. My recipients were each accused of running a scam and getting the money because on the banks end it said “Funds Had Been Deposited” which wasn’t true. I asked if the Zelle department speak to the recipient’s bank officers to verify the funds were not deposited. Answer was NO because they communicate with no one. Both times my funds were eventually redeposited into my account weeks later. Meanwhile I had to either try Zelle-ing again and risk more loss, or find a time consuming alternative. I no longer utilize Zelle for anything over 1k. Use knowledgeably. I like Zelle. When it works.

Decently Good with a Couple Bugs. I really like the ease in using the US Bank mobile app for all my banking needs. I ah e the ability to make transfers between my accounts, deposit checks using mobile deposit, check my credit score and associated reports and even apply for a loan without having to step foot into a physical bank location. The one downfall I have noticed is that at times, specifically during the overnight hours, some transactions that are pending will disappear from your pending column and the funds spent at that store will appear back in your actual account. However, this is typically corrected by the next morning after the transaction has been fully processed and the funds have been withdrawn from your account. First time I noticed this I thought I had figured my account balance wrong so I double checked and figured I’d call a bank in the morning to discuss. Next morning it was corrected before I called. However, if I didn’t keep my own ongoing transaction register, I could see how this would cause people to go into sheer panic mode and even end up getting an overdraft fee. I’m not sure what causes this glitch to happen, but would like to see it fixed at some point. Outside of that one issue, this is a great mobile banking app and an even better bank to do business with!

awful new forced paybill update. Update: 6 mo later- I still hate the “you must use bill pay” to make internal transfers to various places like my line of credit! NO I don’t want to use your silly bill pay, every time it overdrafts and automatically transfers hundred to my line of credit. No No No!! Put the option back to let me make my OWN internal transfers !!!!! I want to make multiple transfers to that line many times a month. I don’t want to make one monthly bill payment, that is already autodrafted. Let me transfer to and from my own accounts. - I hate the new version of U.S. Bank app because it won’t let me ignore pay bill sections, I don’t want to pay a bill, I don’t want to set up a payor, I want to simply transfer my money from one account to another account, (like Ive always been able to) like the mortgage account or the escrow account or the line of credit account but it won’t let me it won’t even let me get to my mortgage payment details page it keeps forcing me to go to try to set up a payor as a pay bill, this is wrong! I want the old version back so I can transfer money between my own accounts and stay out of the pay bill section, I dont use paybill at usb, and I shouldnt be forced into that menu. I do not want your bank to “help” me by forcing “integrated help” inside my account. Not everyone needs pay bill or to setup payors. Bring back the simplified more adaptable transferring between my own accounts!

Why change is not always better.. I consider myself very functional in modern device technology. I typically have a very change positive attitude. However, I am tired of change for change sake and not happy with the new update. I don’t know why developers think a new update means change everything and force end-users to re-learn how to do the exact same functions as the previous app. Make it look better, add more functionality, add greater security....fine, awesome but why reconfigure every thing on the surface. Now I have to muddle through figuring out a NEW way to complete the exact same tasks, only now with new bugs and reduced speed. It now takes twice as long to pay bills as the previous version. If you’re going to make me watch the infinity circle spin whilst the “new and improved” app navigates it’s program; at least you could program some upbeat elevator music to pacify my impatience. The new steps are different and not intuitive at all. The problem is I have no other choice of apps for US Bank so I’m stuck suffering through inept app design created by developers that apparently don’t use banking apps. Of course don’t get me started on now being forced to wait through the many updates inevitably coming in the hopes of correcting bugs that had already been solved in the previous version. By the way; “faster app” may need to be addressed in your advertising before some ambulance chasers decide they can make a few $ for false advertising.

Banking is easy and worry free; I can do everything from home. This is the first bank I’ve ever worked with and with how they treat the people who use their business, this will most likely be the only bank I use for the rest of my life. I always hear complaints about other banks, like availability, problem with cards, accounts, no one caring, or rude service. When I hear this I always say to use US bank because they actually care about helping you. I have really bad anxiety, I’ve been working through it, but going into public places has been hard and making phone calls with the worry the worker is going to be rude, also works up my anxiety. Using this bank I have never had a rude worker talk down to me and with the app I can deposit my checks at home. It’s so wonderful. I never have any problems, they listen and take care of your needs and questions, and I don’t know why you’d choose anywhere else when US bank has buildings all over the US. The app itself is god send and makes life easier. With just a couple taps I can lock or unlock my account, order a new card or new checks, deposit checks, check my monthly spending, switch money from shared accounts with just a click, etc etc it’s awesome and I don’t have to drive to the bank.

Thank God for this App!. With Covid things are hard enough. I am self employed and get checks randomly and sometimes more than one at a time and I live in a rural city. Our bank has been by appointment only since the beginning of COVID and the drive thru lines can be very long......so needless to say this app is a godsend! It’s very user friendly and has helped us to not worry about getting checks deposited. I only wish I had started using it sooner! I do miss my US Bank friends but I’m glad everyone is being safe! Thank you! As of late this app has not been working well. Many times it has required me to change my password for the reason that I have logged in wrong too many times when I have not logged in at all. That is frustrating!!! Also lately I am not able to deposit checks when I sit down to do so before the end of the day. It says system error on your end try later. This is very frustrating as I did not go to the bank before they close because I rely on the app. I’m not sure what has happened with this app as it used to run great………frustrated with it lately!

USBank gets a thumbs up from me!. Very happy with USBank customer service and mobile ap. Employees are friendly and eager to sssist. Mobile ap is simple to use, just follow the instructions. Especially love Zelle because I can electronically send my monthly rent payment to my landlord. I can schedule a payment, no need to worry about writing a check, addressing and stamping the envelope then wondering if he received it. I had to keep checking my account to see if the check was paid to confirm the check was received. Zelle alleviates all of that extra noise - I schedule a payment date then forget about it until I schedule the next payment. And my landlord is happy, too, because the funds are directly deposited into his bank account. Before selling, he would contact me because he didn’t receive the check, I’d say I mailed it and both of us would anxiously await to see if he would receive it. Such a pain! Id have to put a stop on the check & send him another one. When he received it in the mail he’d call me to make sure he was depositing the 2nd check & not the one I stopped. With Zelle, all of that went away. In fact, we haven’t had a conversation about rent payments once we set up Zelle . Yippee!

Annoying App. Mobile Deposit in the US Bank app frustrates me every time I try to use it. [edit] BUT huge thanks to US Bank for finally removing the requirement to write “for deposit only” under the endorsement!!! [/edit] The over-automated check scanning UI is poorly conceived and prone to failure. It shows an approximate size field into which to fit the check, but demands that you “Get Closer” when you’ve already properly positioned your phone. Then it snaps the image *while* you’re moving closer, which results in a less sharp image than would have been obtained by anyone who’s used a smartphone camera before, if they’d been allowed to capture it manually. Then, the app transmits the images to the bank, and they are rejected. The app has now reset some of the data you put in for the deposit, so you’ve gotta re-type that stuff before proceeding. Other banks have had the mobile deposit system down for years, without any of these hiccups. Please, US Bank, offer an easily accessible manual camera mode, and scrap the For Deposit Only sensor, because you obviously don’t have the programming chops to fix it. And OY with the banners for Zelle and ApplePay! Who needs to be reminded about those things every time they log in to view their accounts? No one! Don’t get me started on slow response time between pages, incomplete or unavailable data, failure to show pending transactions which are days old, etc.

Bill pay app. - Why does your bill pay app require an account number field that only accepts numbers in order to set up a new vendor or recipient?? There are many vendors which don’t use account numbers for their customers, rather they use a name or a combination of letters and numbers. This requirement also precludes us from setting up an individual check recipient. - Add a “Pay” button right next to where you enter each vendor payment so you don’t have to enter an amount, then scroll to the very top or bottom of the vendor list to push “Pay” - Add a search feature to the Vendor list. Main Mobile banking app: - Too many clicks are required to get to a specific account. Have the accounts available right from the initial home page so you don’t have to click “Dashboard” and then click the account you want. - Make viewing the face of a check easier (without having to scroll to see the face of the check) when you click “View Check” in the account transaction list. - The app duplicates certain transfers between accounts in error. This has happened on 3 different transfers I’ve made in the last month. - Navigating from page to page in the mobile app is commonly very slow (waiting for pages to load); also, the app commonly hangs up and I have to log in again.

Unacceptable app. I am very disappointed with mobile deposit app. First, I used your system to photograph my check. Of course your app stated “Success”for both front and back. I trusted my check was accepted and credited to my account. Several days later it was declined because photos were too poor. I had already written across the front of the check” deposited by mobile phone....”. After I deposited the check, I saw instructions somewhere that the check is not officially accepted until some later date. That info should have been on the main page before one deposits a check. I am incensed. I am hoping I can still deposit the check even though I wrote the above words on the front. I will be absolutely disgusted if I have to return the check to the issuer and wait weeks while they stop payment and reissue the check. It is always remarkable to me how designers of these apps miss important steps and details to make sure the users are not confronted these problems. Put the explanation about not destroying or writing on the check on the main page!!! I am incensed over this. I am continually confronted with problems at US Bank. You people are totally unresponsive and unavailable to your depositors. I will be changing backs shortly.

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Best banking app I’ve used to date. The US Bank app makes banking super easy and I really like the feature that helps while you’re out of town. My other banks, a credit union and another mainstream bank would always shut my card off when traveling. I would barely be 100 miles away from my residence and stop to get gas and the cards are always declined with the “please see attendant” message displaying. Very frustrating. The US Bank App helps prevent this by tying your card to your phone (if you choose to) as a form of verification. When a transaction is started, and with your phone within proximity to your card the system can better determine that the account holder is the one making the transaction thereby preventing those major inconveniences of having to go into the stations or inside any store a purchase is being made because the other banks cards were declined or a security check was requested. I have not had a single problem since using US Bank as my primary banking institution. 10/10

Genuinely the worst. Prepaid Card Account (Is how Servers are paid their tips). Who on Earth decided to run an app this terrible? Better yet, how does this app have so many stars? Are you paying for reviews US Bank?? I can’t see how anyone would be happy with such subpar performance and underwhelming use. This makes Chase, Capital One, and three tiny banks I’ve used over the years look like they’re the established professionals. I can’t extract my money from my account because none of the features in the app work. You can only transfer funds to accounts within the US Bank ecosystem. All of which require a fee that is purposely set up so Servers (who can’t get nightly direct deposit into a checking account) always have to pay it despite meeting three times the income requirements. I can’t pay bills out of the account because apparently my account doesn’t exist despite have a solid 4 figures in it. US Bank is an absolute joke. If you respect yourself and your finances, go use literally anyone else. They want to rob you blind and leave you feeling like they abandoned you naked on the side of the road somewhere outside of Zzyzx, CA. I would trust Lehman Brothers circa 2008 more than I trust US Bank in their current state. This is simply pathetic.

Not customer friendly. US Bank has "upgraded" this app by increasing the frustration level for its customers. Yes, people should keep a record of their transactions and balance, but in today's era of instant transactions, there is no reason why a bank cannot provide very accurate, up-to-date information. By not showing available balance information, one begins to question the motives behind US Bank's change. You can only hope that it was not born of a desire to increase overdraft fee collections, but in today's times, such an assumption might be overly naive. As others have mentioned, the requirement to use a full log-in is also a step-backward. Security is important, but an unnecessarily rigorous log-in procedure is very frustrating. Surely, the previous PIN requirement was much better in terms of user friendliness. In close, I feel that US Bank needs to respond, and respond quickly, to ensure it maintains customer confidence. A poorly implemented app creates the impression that US Bank is not able to adequately address online banking needs, and in this day and age, that can be a devastating thing.

Jeanne & Charles Batey. We have had the pleasure over the course of several weeks to work with, via telephone, US Bank representative “Dan” ( Employee ID DJFINK1). Dan has helped my husband set up Zelle to do a monthly interbank transfer. As senior citizens we have been quarantined in our home since the start of the pandemic, but wanted to insure that our monthly banking transactions occurred. We were told about the Zelle application by our millennial daughter and have been learning how to use it with Dan’s help. We now have a monthly transfer between two banks (US Bank and Chase) set up and are confident it will meet our needs. We could not have done this without Dan’s patience as and expertise. We had several initial “glitches” that Dan was not able to initially resolve. Therefore, he has to set up repeated times to call us until the problem was resolved. He advised us when he would be calling back and always promptly did so over the course of several weeks. He was generous with his time and courteous when answering our questions. He is a wonderful customer service representative of US Bank.

This app is getting better!. Update. They have been making improvements and it’s getting better. When using the app I always get a pop-up to rate the app. Super annoying. Well today at 8am on the third when I need to pay bills the whole online and mobile banking sites including the app are down for maintenance! What other bank would do that to you at the first of the month when you need to see your check deposited and pay your bills? I have used BofA for years and their online banking and app keep getting better and better. This one is a dud. Please make the bill pay remember special notes that you have to write in every single month for the check memo. I need to put a routing number and account number on each time instead of storing this with the biller information. Also the available amount doesn’t deduct the upcoming bills you have scheduled so you are always having to remember how much you’ve scheduled and subtract it from the amount. I can’t think of all the little things that annoy me right now with the app but there are a few more. Wish I could pay my bills.

Thank God for this App!. With Covid things are hard enough. I am self employed and get checks randomly and sometimes more than one at a time and I live in a rural city. Our bank has been by appointment only since the beginning of COVID and the drive thru lines can be very long......so needless to say this app is a godsend! It’s very user friendly and has helped us to not worry about getting checks deposited. I only wish I had started using it sooner! I do miss my US Bank friends but I’m glad everyone is being safe! Thank you! As of late this app has not been working well. Many times it has required me to change my password for the reason that I have logged in wrong too many times when I have not logged in at all. That is frustrating!!! Also lately I am not able to deposit checks when I sit down to do so before the end of the day. It says system error on your end try later. This is very frustrating as I did not go to the bank before they close because I rely on the app. I’m not sure what has happened with this app as it used to run great………frustrated with it lately!

Great App & Bank. This is a great app, I log in pretty much everyday to view my balance, rewards and make payments accordingly. My favorite part is having the option of getting a push notification anytime a purchase is made so you can confirm it was you and not a fraudulent purchase. My only issue with the bank itself is that twice now my account has been “flagged for suspicion of fraudulent activity” but I receive no notification. Thankfully both were false alarms, but what bothers me is that they don’t notify you that your account has been flagged. It isn’t until I try to make a purchase and the card gets declined that I realize something is wrong, and then I have to call customer service to get everything cleared up. The other thing is that, unlike other credit cards, you can’t post a payment to it anytime. Only after pending purchases are posted and oftentimes by then your credit statement is due so the balance shows up on your statement and you have no way of paying it off before then. With other credit cards, you can post a payment before a transaction gets posted.

Update - New software interface not as functional. Why don’t recurring Zelle payments get paid even if the checking account that Zelle draws from, has 2 dollars less than the intended amount to transfer, yet I have (HELOC) overdraft protection is in place? Why doesn’t USBank treat Recurring Transfers like they treat recurring bill payments? If a recurring bill pay is set to pay on a specific day and it happens to land on a weekend, USbank bill pay automatically makes electronic bill payments on the Friday prior to the weekend which is good, as this is consistent with how employers treat electronic payroll. However, USBank treats recurring “transfers” differently, as it occurs on the following Monday clearing on Tuesday, giving the USBank customers inconsistent treatment of their funds, causing them to have to manage their budget more frequently. Please reconcile electronic (ACH) payment addresses more frequently. Why? What was set up as a bill payment that clears the following day is now being delayed a few days because the addresses are wrong or these bill payments have moved to a check mailed without being informed, delaying account balance reconciliation. All of these requests are fixable.

Accessibility needs to be improved still. So one update later and all of the sudden the app is still having problems with voice over on iOS iPhone devices to a point. I don’t know what happened a few days ago but I will say this. The US Bank app was working perfectly with voice over until I discovered yesterday that after logging in voiceover stopped working with the main interface. I had to call US banks online mobile banking phone number twice just to get a ticket submitted. Why the first customer service representative in online banking didn’t do this really surprised me. Especially when I brought up concerns about accessibility and what I was using. She then had me uninstall the app, reinstall the app after clearing safari history, logging in, and then it worked. She then help me close the app, and then re-launch it. After I re-launched it, voiceover stopped working. Does anyone understand that voiceover needs to be worked on when it comes to this application? Or am I the only smart one here who knows what’s going on with accessibility!?! She also asked me if I could use a web browser on my computer. I explained to her that the US Bank website has not been set up for accessibility for a number of years and I have complained about this for over 10 years. So is the app going to behave the same way?

Overall good. Can’t redeem cash + rewards. App is well designed and easy to use. My experience with US Bank is that the customer service is okay.. sometimes very helpful, other times it seems as if the person is just kind of lazy. One time ATM stole my money completely, no receipt, no nothing. I called customer support and the first time the guy gave me so much attitude and then I got an email 2 weeks later saying I won’t be receiving my money. I called again, got ahold of an amazing person willing to help, and filed a great claim for me, lo and behold I received my $980. Now on to the actual app, it’s well laid out. Easy to use, except if you have the cash plus rewards credit card, you can’t redeem the rewards with the app, or even on the web browser on your mobile device. You have to pull out a computer and go online which isn’t too bad of a problem if you have a computer, or you have to call the number on the back of your card and be put on hold for 15 minutes or more before proceeding to your 30 second call to ask them to apply your rewards to your credit statement. Please fix this so we can redeem rewards via the app. Thank you

Volkswaffle international. When it comes depending, on the app what is inclusive on the pending proportionate to what the existing account is is way off!!!!And at Nets US Bank late fees $$ it’s very deceptive and you’re making millions when Make a purchase on my debit card and it falls into the pending which is fine it’s normal it should reflect on the total balance and it doesn’t the total balance can look a lot higher than it really is and then after the pending you could be in late fee and zone red zone it’s very deceptive it’s not accurate anything that I make a debit on should reflect against the balance immediately Last year I made a cash deposit at the Safeway store in Carmichael California for about $900 On a Monday no holiday for the entire week and it showed up 25 days later got four & U S. Bank gave me five late fees and they took them off which is something you guys never, never, never do!!! In front of the manager on another occasion at the Safeway store I put in $100 cash in the ATM machine right in front of her and then it spit out about a 3 inch ticker receipt, and she says oh no you can’t do anything for 10 days The very next day and the day after and the day after all automatic debit and deposits with other businesses were rejected it made me late on everything else AT&T takes out 150 bucks a month or thereabouts for my credit card transactions and business phone line, after you rejected, either hit for my monthly fee they dropped me to this very day nobody at U S. Bank has gotten back with me on the damage you guys have done Takes my $800 cash gives me a little receipt 2 inches long and I can’t do anything for 10 days I am from the Minneapolis area my family lives in coon Rapids, Shakopee, Blaine, Saint Paul I live in Lincoln California now it’s a shame my hometown corporate office has dealt me this kind of customer service

Barely Works. Everything in this app takes a long time to load, and the money transfers menu is the worst offender. A lot of people have savings accounts and checking accounts so this should be a commonly used feature to regularly transfer money to savings. If I would like to view my recurring transfers it shouldn’t default to load all the history of all transfers, which takes several minutes, when I already would have seen that in my account transactions. Really 99% of the time I go to that page is to find out when my next transfer is scheduled, not to see the history, but it forces you to wait every time. There is no way to see when your next transfer will be, other than clicking into at the details to see how often, then going back to look at the last transfer date, and calculating it yourself. There is also no way to skip the next transfer, you can only cancel the whole schedule or changing the start date which is annoying. Skipping the next transfer was a feature I really miss from other banking apps I have used, the transfers page was a quick at-a-glance way to view upcoming transfers and skip one if money was tight that month.

It NEVER works!. Please fix this app, it’s garbage. I get an error 9/10 times I try to use it. Which is most often to transfer funds or make deposits. I literally cannot access my accounts at all most days. It’s just a white screen or an “unknown error”. You give no options for sending issues within the app and calling customer service really confuses your staff who have no options for helping with the app. It worked perfectly until you updated to this cluttered, busy version a few months ago. Perhaps it has so much useless flair that it cannot perform the basic tasks of a banking app. I’ve updated it, deleted and reloaded it several times. It never gets better. It’s been like this for months and I am literally going to switch banks just so I can operate my finances like it’s 2019. Ahhhh. Again- still doesn’t work!!! Please fix this crappy app! Some of us actually need to BANK! My third review update: still the worst app around. Constantly crashes, glitchy functions, I’ve had to uninstall & reinstall several times- doesn’t help. PLEASE FIX THIS APP!!!

Bill pay app. - Why does your bill pay app require an account number field that only accepts numbers in order to set up a new vendor or recipient?? There are many vendors which don’t use account numbers for their customers, rather they use a name or a combination of letters and numbers. This requirement also precludes us from setting up an individual check recipient. - Add a “Pay” button right next to where you enter each vendor payment so you don’t have to enter an amount, then scroll to the very top or bottom of the vendor list to push “Pay” - Add a search feature to the Vendor list. Main Mobile banking app: - Too many clicks are required to get to a specific account. Have the accounts available right from the initial home page so you don’t have to click “Dashboard” and then click the account you want. - Make viewing the face of a check easier (without having to scroll to see the face of the check) when you click “View Check” in the account transaction list. - The app duplicates certain transfers between accounts in error. This has happened on 3 different transfers I’ve made in the last month. - Navigating from page to page in the mobile app is commonly very slow (waiting for pages to load); also, the app commonly hangs up and I have to log in again.

Customer satisfied. Thank you for making transfers very easy & other services, Excelent & always easy for the customer; I will go inside to get one of your offers , thank you !!! Thank you for always understand your customers , thank you; I love your services and the advice you gave me in how to save money and earn money on my money thank you!!! Thank you for worrying about my transaction being unusual and/ or a fraud , thank you; Thank you for all your help, I am very satisfied with USB. 5 stars to you always, I never had a bank that it gives customers attention and support!!!!; Thank you for all your support!!!! Thank you for your offer about how to get to earn money on a saving account, thank you!!thank you for let me know about my credit cards you make my life easier!!!!thank you . Thank you again to keep on track of the needs to update our needs .thank you. You are the best of other banks I had before, thank you’re very good and the best Bank I ever had. Thank you for doing transactions easy, is the best bank I know honest, thank you for your help , you are the best bank in the world

US Bank mobile app is so improved. I waited a few years before providing a review as the US Bank mobile app used to be terrible. But currently I find it to be much improved. The mobile deposit works flawlessly. I can search transactions easily. Moving funds between our US Bank accounts is instantaneous. Scheduling payments is easy to do, although I don’t know why it can no longer pay a bill on a weekend. One area that I would love to see changed is that you should get an alert about a transaction causing you to be overdrawn some period of time BEFORE the transaction is allowed to go through. That way you could deal with it and avoid the overdrawn charges. Another thing that could be improved is status of a bill pay. For example, if I schedule a mortgage payment for May 1st, on May 1st or 2nd, there is no sign of the transaction on the US Bank app. The payment goes into some kind of limbo at US Bank for some unknown period of time. It doesn’t show as pending or in progress. This has caused me to make payments twice sometimes, because I mistakenly think that I forgot to pay!

Transfer. I have been a union bank Private bank customer for several years. I recently opened a new money market savings account “in person” at the Menlo Park office. I then tried to transfer my cash from the unionbanc investment account to my new savings account. It took several days of calls to make that happen. They said it was on hold. This should not have been an issue….especially as a private bank customer. A week later, I then tried to move money from my savings to my checking account using the app and then the automated phone service. Both did not work. I called the customer support who then told me that my account was on hold because they thought my account was fraudulent. This is no way to treat a customer let alone Private bank customer. I’ve been a customer for almost 50 years, have mortgage, home equity, and investment accounts with your bank. You need to clean up your system and treatment of customers. Otherwise, you will lose customers besides me. Jeff

Believe me. If I could switch, I WOULD!. I used to be with Wells Fargo, but switched to US Bank for a few reasons. (Just got my 87¢ class action lawsuit check. Yay.) The thing I miss the most was their app. The IS Bank app is so disappointing. If it lets me log in, I’m met with a putsy interface and temperamental buttons that may or may not do what they are meant to do. Yes, this isn’t 100% of the time, I’ll give them that much. But I’ll say 30-40% of the time (being generous) I go to use it something goes wrong. Again, that’s IF I can log in! And every update is a bittersweet, heart-jerking letdown. You think they’ll make everything better, but it just seems like they made all the things that were terrible look better and/or create more ways for things to go wrong. I’m pretty sure I don’t know anyone who works at US Bank in any sort of capacity but I’m going to start pretending that I do and they’re holding a personal vendetta against me and they find great joy in my frustration with their app. So they find fun new ways to keep it from being improved just so I’ll remain frustrated and their revenge will continue to reek havoc. It’s the only thing that makes sense. It’s quite brilliant, actually. The perfect payback. You win, person I’ve never met. Well played. Also, what’s a guy have to do to exit the app without being asked to rate it EVERY. SINGLE. TIME???

Us bank. Love the mobile check deposit and all the other functions you can do remotely. My biggest complaint with your establishment isn’t the mobile banking, it is the delay in text notifications of monies being drawn out of the bank. I receive immediate notification from Apple Pay when my us bank account is utilized, however, I do NOT receive notification from US Bank vis text that my account was “hit” until 2, sometimes 3 days AFTER, it was deducted. If I didn’t know better, I’d think you were trying to hide something or maybe confuse me. But WHY, if there’s nothing going on would you choose to delay notifications. THAT is what I’d like to know. I’ve asked several times at my usual branch and they haven’t been able to give me an answer. Today’s date 11/14. I will re-rate after seeing how this transaction goes. Date 11/14. This transaction went quickly and smoothly. Am very pleased with this transaction. This is how it is supposed to work. Notification of deposit acceptance was almost instantaneous. For this I will raise my rating to a 3*. Now, once we repair the delayed notifications of debit purchases via text, I will once again raise my review.

This App, Good & Bad. I’ve had this app for years, I always recommended US & their app. It is very simple to find your personal info, transfer money, and overall use. I’ve talked many of my friends into making the change, other bank apps that I’ve seen log you out, glitch, and are unclear with when you’ll receive things like deposits. I love how convenient it is to my lifestyle. BUT!! I do have to say I am getting extremely frustrated with these updates or app changes. Last week I was unable to log into my app for DAYS after being paid, my boyfriend’s got up to a week! When I’ve called in the past, I’ve always received great help, but not this time. They don’t really have answers as to why the app won’t let us in, no matter how many times I change my password or un-download it... and it is not just us. Both my siblings and and parents are experiencing the same. It’s been weeks, since the first glitching started.. Please fix it fellas! We are getting impatient and need to see our funds on a daily but can’t.

Great app BUT NEEDS ONE CHANGE. I love US Bank’s online banking. There is only one feature in their updated app that my husband and I HATE. If you are trying to pay off a credit card balance, the only option that is shown at first is the minimum payment amount. My husband told me that it wouldn’t let him pay the full balance. I figured out that you must hit the right arrow to bring up other payment amount options. This is not good. All payment amounts should be visible at first, under the minimum payment amount option. I TOTALLY with what this person wrote!! I would like to add one more “glitch”. When our credit card has built up cash rewards and you choose to redeem those rewards, you get the option “cash back”, which is confusing. That is what you must at first choose if you want some or all of the rewards amount to be used to help pay off the amount of the account balance. Very confusing to have to choose “cash back” up front. That seems like you want that amount of cash sent to you (by mail or whatever).

U.S. Bank always offer you the BEST!. Want to spend more money on each of your bills? Definitely choose U.S. Bank, we will make each of your bill payment late and ask you to pay the penalty charges. If you wonder how many penalty charges I can offer to you, I will answer you 3 times normally. First penalty charge came with your first bill, I will tell you: " make your payment with your reward points." However, the reward points will be not processed until the next month. The second penalty charge comes after two months you've made your first bill payment, you ask why two months? Ha! B.c I hold your bill report for an additional month. Your third penalty charge comes after you pay your previous penalty charges. Do you remember the time I told you to use your reward points on your payment? Ha, Ha, jokes on you, reward points is not money, they are deductions, they do not count as payments. In conclusion, if you want to spend more money on each of your bills, you know who will be your best option!

Managing my money has never been easier. I can still remember the old US Bank app of yore. A simple, list of transactions and a few slightly advanced features that mostly redirected you to their website for outside usage. At the time, this was ok, as I didn’t even know what else a banking app could do. The new app, introduced relatively recently, has introduced a lot of big changes and really taken my money management to the next level. Their transaction search is extremely detailed which has been helpful for budgeting and figuring out what I’m spending. I created a savings using the app and transferred money immediately to get a fresh start on my financial future. And on top of that the in-app bill pay has been wonderful for managing my mortgage and other various accounts. I’m super happy with this app and can’t thank US Bank for taking it to the next-level. As I mentioned earlier, I didn’t even know what a banking app could do until I saw all the incredible changes they’ve made.

MAGA- 2024. I like convenient beaches, such as 24 seven banking options like everyone else. Depositing checks with my phone which saves me trips to the bank, coverage of ATM fees if I do need cash, regardless of me, having to find a US Bank location. My only complaint is the inconvenience of the app that often says it's inoperable down for Service and then I need to call the one 800 customer service line. It usually occurs when I want to reset my password for security purposes on a regular basis. I'm up and told to go through the online portal. On occasion is one thing that the app is down, but this happens pretty frequently. Another complaint I have is that my checks do not clear until unusual times that are not consistent every other Friday that I have direct deposited biweekly. I have many colleagues that speak highly of other banks and report that their checks are accessible on Wednesday and Thursday. This makes it difficult for me to make payments by that Friday if I have large Sums to pay and they don't get credited until the following Monday and they could've been credited from the previous Wednesday or Thursday. I'm seriously debating on changing banks at this time.

Sometimes Functional. I don’t usually give less than 3-4 star reviews but lately this app has given me a few headaches and wasted my time. A few times in the past six months, while depositing checks, it has locked out my ability to deposit the check, saying that the picture of the back was actually the front (definitely was the back) and wouldn’t let me deposit the check for that amount after signing back in later, so I had to go in to the local branch to deposit it which negates the whole purpose of electronically depositing a check. I have noticed in the last two weeks (late September’21) that it hasn’t been updating my debits in a timely manner so it seemed like I hadn’t paid certain bills but it finally caught up a few days later AFTER I spent time on the phone with the billers to ascertain that it had indeed been paid. Less important, but still annoying, the search function is great at coming up with irrelevant things and the insights are mostly not insightful. When it works, it does what I need it to, but when it doesn’t, it wastes my time instead of making things easier. Thankfully my local branch manager is very helpful and has told me to call so she can help me and see firsthand what’s wrong with the app in the future in order to get things fixed.

Mobile bank. Mostly, I love US Bank but recently I had an issue. I was canceling one of my checking accounts as we were closing that business, and didn’t realize that it would instantaneously be removed from the online banking application. No one told me I would not be able to access my files online for that account once it was canceled and that it would disappear completely. I had yet to upload some of the statements to my Quicken system, and now I cannot do that. I spoke to two bank representatives to try to resolve this and they just said it is not possible. I don’t understand why I can’t still access data on/line. I would think there would be a way to freeze future activity, but still access that which has already taken place. A representative was able to send me PDFs of my statements, but now I have to manually enter a couple months of data which is tedious and annoying. With modern technology, I would think that accessibility would be something that could occur.

Bank app rating. This is my review so the app stops asking me to review it. What clueless man in the office at the bank HQ said “you know what would make people love big banking MORE? I mean, this industry already does SO many good things for the common man, so these folks should really be thanking US for our service on at least a weekly basis. Anyway, I think the idea of asking people relentlessly…and…get THIS…(I was thinking about it last night when my wife was switching out all of my XXL undershirts to my new XXXL size. Not sure what that’s about. Probably not gluttony though)…let’s not stop asking them for a review once they’ve finally given in and written one. You know how you can tell when they are at their wits end and you just KNOW they are wearily thinking ‘if I write this review and do US bank this solid, perhaps they will stop this unceasing quest for my opinion of them and I’ll have time to once again tend to my family’s needs and check-in on my friends lives.’? I’m just spitballing here, but why stop there with the quest? Let’s ask them again the following week. Who doesn’t want a few additional proactive salutations from their friends over at Big Banking? The junk mail is already such a hit; this really feels like a win-win idea.”

Great app. (Revised). There error message is useless. If the app is unable to perform a task, perhaps because of date issues, such as it is unable to pay a bill in too short of a time, the system says “something happened- try again. It would be nice if it would tell you why. The app is working much better now. I haven’t found any problems and the gripes I had, have been fixed. (Previous review: I use this all of the time, all over the world. It’s easy to use and the recent upgrades have made it much better. Several things don’t work, however. I can’t exit bill-pay and get back to my accounts or to log out. The “help” section needs a lot of work. I’m sure there are more, but those come to mind as recent frustrations. Recent upgrades are a step in the right direction; keep it going!) Been having trouble lately. The billpay system randomly uses a non-assigned account to try to pay bills. Sometimes they don’t go through and that causes problems. Less satisfied lately.

Check deposit by phone. Went well. Appreciate your help in Picture taking. Thanks Had problem. Surface was too bright. OK when I took picture myself. Went well. So easy! Transfer to checking went well. Appreciate the ease with which I can transfer funds. Some problem finding dark background. Finally took picture on my own. Flashlight seems to want to be on during picture taking. Worked very well this time. Thanks for the service you provide. Transfer was easy. Again the internal transfer was easy and appreciated. It was a little more difficult than before. Seems like there was too much light in background. Kept trying and finally got job done. The flash light comes on when I set up to take picture. Not sure how to fix this. Still like the procedure for depositing the check from home. Either I am getting better at this or I have found the right lighting conditions. Appreciate the service provided. Was able to do this setting in a recliner with a broken hip. Fantastic.

Shirley. Shirley was absolutely amazing! ❤️❤️❤️❤️ I had to get a new phone and they’re not syncing together and I missed a lot of my preset alarms to remind me to cancel trial free trials and I didn’t and so it overdrafted my account because I forgot to cancel those to get my husband‘s NFL games. Shirley was so patient and understanding and friendly , knowledgeable and an absolute miracle worker because I had attempted to change my password too many times and got locked out of my account and it should’ve been 24 hours. I don’t know what she did but she made it happen and worked her magic and I was able to reset my password and make my deposit that was due before 11 Eastern. and I took a lot of her time and because I was stressed out I couldn’t think clearly and I apologize because she could never get that time back and what was going on with with me could’ve been said a lot shorter I just I couldn’t get my thoughts to out my mouth. my sincere apologies. I greatly appreciate everything she did for me and was so professional and courteous! She put me at ease and everything‘s gonna be OK now.

autopay only allows 4 days prior to due dat not sufficient time to reach the vendor timely. When using bill pay, disbursements by manual check just disappear from the system from the time issued by the bank until they clear. Obviously there is mail and processing time before the check clears and in the week or more that takes, that disbursement is not reflected in the account balance. It is difficult to keep track of. I think the transaction should be reflected as pending until it clears to give the user a more accurate balance in their account. It would be helpful to be able to search (by amount and/or vendor or check number) the online list of transactions for any account. My spouse and I have a joint account, but separate log in. The bill pay detail only shows up with the sign in of whoever set up the bill.. the other person can not tell what is in the queue to be paid. This is very inconvenient. Although I understand the privacy concerns, it seems there should be a joint category where all the joint owners have access to the same information, can set up bills to be paid, etc.

U.S. Bank Online Banking – A Truly Advanced Digital Experience. U.S. Bank’s online banking platform stands out as one of the most advanced and user-friendly systems in the industry. From intuitive navigation to powerful financial tools, it’s clear that U.S. Bank has invested heavily in creating a seamless digital experience for its customers. The dashboard is clean and customizable, giving users quick access to all their accounts, recent transactions, and important updates. Transferring money, paying bills, and even managing loans or credit cards can be done in just a few clicks. The real-time account alerts and mobile check deposit features add an extra layer of convenience and security. One of the standout features is the integration of budgeting tools and financial insights that help customers track spending and plan better. The platform also supports Zelle for instant money transfers, and its strong encryption and authentication measures ensure that every session is secure. Overall, U.S. Bank’s online banking is a top-tier solution for anyone looking for speed, reliability, and innovation in digital banking

Problematic at times. Overall the app is responsive and does what it’s supposed to across the board. That said, there are two major problems with its functionality as concerns mobile check deposits. The 1st is in the app’s recognition of a check. As a business owner, check composition can vary from client to client, but there are not innumerable differences, if we submit 40 checks in a month the app because of the placement of the date, in relation to check amount, or signature will invalidate 10-20% of those checks because it doesn’t like the placement of those data points, which is super frustrating and should be updated! 2nd, we utilize a deposit stamp in order to endorse our checks and that regularly takes 3-4 attempts to be accepted via the image capture function which is ridiculous again another seemingly simple fix! Overall the app is responsive and does what it’s supposed to as it relates to viewing balances, balance transfers, etc., but there is massive room for improvement in the way of the mobile check deposit function.

Great bank!. After being with a terrible BANK “Republic“ I am completely taken back by how wonderful and well-rounded US Bank truly is. From the online banking, to the clear and easily mapped out app, to the consistently helpful and friendly in person staff, I am so glad that I made this choice. I do not take it lightly where I do my banking as it is where I keep all of my finances. And I must tell you, even with the issues that I have had., They have immediately addressed and fixed any issue. Down to the manager, Jen, who has a perfect balance of being so welcoming & friendly. While at the same time being an absolute professional at all times. Honestly, I could not be happier with the decision I made to go with US BANK and I highly recommend for someone that’s considering making a move that you make this your new financial home. It is well first and anything from a bank account to a mortgage, all the way to extensive investment knowledge. I could not be happier with this decision! I would recommend this to friends, family, and colleagues with no hesitation.

If you don't have to use this bank, DON'T. As a server I receive my credit card tips the following morning on a prepaid debit card through US Bank. I have to get my tips this way because my workplace chose them. I used to have to find an atm or physically go into my bank and do a cash advance to get my money to deposit into my personal checking account. You can pay bills with the prepaid card, but you'll pay a fee, like $3 to $5. About a month ago, work announced that we could now transfer our money from our USBank card to our own bank. AMAZING, just what we had been wanting! In reality, you can't do it through the app, only on their site which is always down. FOUR times last week, I either had to wait several hours to transfer because the site wasn't responding, or even the next night. Even today I've checked the site several times to transfer my money, but the option isn't even coming up. The app crashes constantly and the site is no better. If you aren't stuck with this bank like I am, find another bank, there are far better banks with far better services. PS, they keep offering me a savings account with "competitive interest rates" but it's actually .01%. That's right. Point zero one percent, not even a full percent. Ally, Capital One, and Paypal all offer 3.5% at least. This bank is a joke.

App is extremely flawed. First of all Touch ID is useless . It rarely works and often it will fail continually which causes you to be kicked out due to too many failed attempts . Then you have to reset your password . It seems the app resets every other day as if I’m a first time user promoting me to create a log in and giving me a tutorial when I do . Beware with mobile deposit ! I deposited my payroll check which is also a US Bank check in a Friday . Come Monday the deposit was reversed causing me numerous over draft charges and a ton of stress . I called customer service and was told that “it is too soon to tell” . They couldn’t even tell me why it was reversed until the next day where they blamed my company’s account . My employer double and triple checked and even had a US Bank officer verify that there is no issue with the check but yet it was reversed and no explanation. 2 stars since US Bank did reverse the overdraft charges but they can’t fix all of the stress it caused and arrange to repay the bills that bounced . I could go on and on but the App basically is very basic looking and feeling yet very clunky and has a ton of bugs. I used to be a customer with Chase and I miss their app . It was flawless . This Ap seems like 3rd world country quality . Real talk .

Very poor app!!. This app has been failing me for years. It either crashes or can’t log in at least once a week, and despite constant feedback and surveys, this still hasn’t been fixed. The coding problems extends beyond crashes and cutesy “Oops! Something went wrong wrong!” error messages, though (Yes, US Bank, I can see something went wrong, thanks). I just recently discovered when setting up a money transfer to an outside account that the app won’t recognize an underscore as a valid character for someone’s email address. Guess the millions who still use underscores for emails won’t get any notifications that money’s coming their way! Hope it’s not important! And, as a cherry on top of the I.T. Fail Cake, I had to write this review on Apple’s App Store because the in-app feedback was programmed to write white text on a white background, rendering anything I typed invisible. Who seriously isn’t double-checking these things before they release them to consumers??!! I’ve stayed a US Bank customer for decades now, but these constant app problems are seriously making me contemplate switching all my accounts to a competitor. Convenient? No. Customer oriented? No. Focused on service? No. Get it together, US Bank, these things still matter in the 21st century, and your app only shows how unwilling-or incapable -you are to see what people want and need.

Sometimes not a customer-friendly bank. I’ve never had a problem that wasn’t resolved quickly and fairly. US has treated me well for nearly fifty years. But during the last month things have changed. I have had issues with the mobile app lately, which has caused continual problems transferring money. And in the middle of a very sensitive payment to a government entity the bank closed the account, erroneously, because the “business” arm failed to investigate correctly the basis of our business. They just made the account vanish, with no warning. Not a bank that cares about customers. Their bottom line is what determines their actions, regardless of any inconvenience to customers. However, thanks in large part to Jeff, a manager at my “home” branch, who actually managed to straighten out the problems that USBank had caused by not communicating with me, my account is a useable account again. Who knows what the bank people might do in the future, but for now, it works for me.

Doesn’t work half the time. Just opened an account, my deposit of cash was pending...for a day! Then tried to deposit a check, pending for four hours, closed the app. They’re having problems with their Internet. This app shuts down my speech to text after 3 words. Just changed my rating down a star for that! They bragged at the bank how they keep up with all the technology... yeah... Not up here in Quincy, Ca. They use Verizon who has HORRIBLE SERVICE here, and doesn’t seem to care! The police and hospital use their service, so don’t get hurt or need a cop! US bank needs to give their banks and apps a DECENT internet connection and complain BITTERLY AND LOUDLY when they don’t get it! 3 days to deposit a check by phone is a bit anti-customer! F-d entire login now! Just deposited a check by phone worked a lot better than I expected! We’ll see if it actually gets deposited… It’s sizable. No instructions for the back of the check, the app just automatically send you to the back side to take a picture. Deposited the check, quick and easy! app now takes the picture for you! All accounts visible now! Up 1 star!

Crooked merchants and dispute departments. I reviewed details of overcharges and non-service several times with my local bankers and with bank dispute departments but when decisions were made it was obvious that the case notes were either not comprehended or not read at all. Just because the merchant submitted false documents they should not have been accepted by the decision makers of the disputes. Furthermore they sent the decision letter to me at the wrong address which also indicated that they didn't even read the case notes. I previously was happy with US Bank, but I am very unhappy with this bank now. Also phone support person told me I didn't need to send in additional documentation became she was going to enter my verbal notes into the system. Then she didn't and that also adversity affected the decision on one of the cases. Additionally, I can never speak with the same person twice on each of three cases. Every time, it's a new person who knows nothing. I paid my credit card bill and have NEVER had a negative balance until now, and it's because charges were wrongly entered. One of the issues goes back 6 months. I wonder if we will ever get this straightened out.

Flawed Bill Pay Redesign. US Bank has still not fixed the flaws in their app therefore I will be switching banks this next month. I need a bank that has apps and services that are customer friendly. Below is feedback I sent over a month ago to US bank direct and in this review. No one has acknowledged it. From October: Recently the bill pay portion of the app was redesigned and no longer has the option to view all payments I have scheduled. I now have to go into each separate biller to see if a payment has been scheduled, then individually add up what I have projected as outgoing payments. There used to be a view option where I could see a consolidated list of payments I have scheduled. I called this into a US Bank customer service representative a couple weeks ago to voice this concern. Yet nothing has improved in the app and no one has contacted me. If the app is not fixed soon I will be choosing to do business with another bank who has user friendly products.

Intuitive and Quick. May 2026, still perfect! September 2025 still fabulous! June2025 Still love ya. 25APR2025 Still love ya! 27JAN2025 Still love ya. Hope ur lobbying to keep FDIC. 31DEC2024, Yes, still love your app. 1NOV2024 still love the bank and the app... Presumably, I have become desensitized to the needless additional steps. Just hope they're spending as much time making sure our accounts are secure as they are to making needless changes to the app. 1JULY2024 time wasting changes in latest update. IOW, Functionality is impaired by additional steps/needless changes. Somebody must have found it necessary to justify their existence. Knocked off a star for that. 10APR2024Still love the app and the bank. 08FEB2024Still love this app. December 2023, still love the app. October 2023 Popup asked me to rate the app again. Still fantastic. SEP2023 (however, the repeated requests to rate the app we're getting a bit silly/tiresome), MAY2023, & APR2023 Still the best. FEB2023 I have been with USBank for several years. They are the greatest! They have wonderful in person and phone customer service. Their app is intuitive, uncomplicated, and very quick.

Love this bank - Fixed the app update :). UPDATE: They heard us, guys! They fixed the app and now life is SO. MUCH. EASIER! Thank you, U.S. BANK for appeasing your customers!! :) :) This has nothing to do with the bank. My gripe is the new, updated app. They took an easy, user friendly banking app and completely screwed the pooch. What was once face recognized to open app, now has you log in with your user name, hit password, then face recognition pops up. After that you’re still required to hit log in, are taken to another page to hit the banks app, and then you can finally sign in. I’ve been playing with this since the “upgrade” and there is no simple way to log in. It used to be one step and done. Now it’s a process. For the love of God, change this back to the way it was. Even transferring money between accounts is ridiculous. I would give the new app ZERO stars if it were an option. It’s so bad I’m ready to go back to the old fashioned way of calling an operator for my banking needs. I want the old app back!

Mobile Deposits. Mobile Deposits made - I make monthly deposits to my Business account with multiple checks in the same dollar amount. Often one or two are not reflected in the total deposit. The paper trail on your app does not allow for visual online image access of the checks deposited- it requires me to go into your offices and wait for a teller to be free to go through the banks system to verify which checks did not go through the mobile deposit. This month that Office Visit in the San Miguel Newport Beach office took. 1hr 45min To unravel and correct !!! This is not acceptable. I was able to view check images when my bank was UNION BANK - now U S Bank . Please correct that deficiency in your services both on mobile app and personnel available in branches! One teller and one desk acct teller is not sufficient to accommodate your customers. The mood of all customers in line was very poor and disgruntled. This is not the environment I find healthy or professional. I also have an account with a credit union and their mobile app allows for visual images online - this is possible. U S Bank please get your act Together..... also when our accounts were transferred in the US BANK takeover from UNION Bank your software dropped all of our AutoPay data and caused us multiple problems- late payments, credit dings, hours upon hours of contentious conversations to unravel & correct . Your US Bank employees were more than difficult and unprofessional in the process. Our relationship with the UNION Bank employees that stayed on through the transition were our saving grace. Our credit score had to be corrected also !! We are seriously considering moving ALL Of our accounts to another bank. Personal and Business. Sincerely Louise Murphy

Love your mobile app!. You make it so very easy to make deposits right at my own desk without having to drive to the bank. Thank you. One suggestion however, it would be nice on the bank statements to know who the check came from. If I am not at home or out of the country and I see a deposit for $1000, I don’t know if it’s one person or three. It would be helpful if you could do that. Thank you very much! but great job with the app. Thank you very much! ——————- Well, there doesn’t seem to be way to add a new review. This is a super easy way to make a deposit. The only downside is three months later if I happen to be in Spain and looking at my bank account, I can’t tell who the deposit came from. Worse, if four or five checks made up the total deposit, let’s say $2500 was the total, and that came from five different checks. I have no way of knowing who was part of that deposit. There needs to be an easy way to do that. Otherwise, it’s really a great way to make deposits. Can you fix that? thanks for the great job you do! ———— Well, there’s not much to add. I love the app.!!!! ———//———//——— I keep saying the same thing, it’s a great app and easy to use. The only thing difficult is down the road when I go back to look at my electronic statement if there’s multiple deposits on the same day, it’s difficult to know which one came from where. It would be helpful if you would include the memo or notation from the deposit. Thank you. ———////———/————— I am hoping the personal note will show up on the statement so I can track where the deposits come from. ————————————/- When we look on our accounts, it shows the deposit has been made, but it’s impossible to tell where the money came from. Please create a way to indicate specifically where the money came from. For example, $1000. Smith rent.; or $512. Jones landscape. We keep records, obviously however when we look online, we can’t tell and it would be helpful if you would give us more information. ——-///:———- Same. It’s great!

Bill pay online. I suggest to have this weekly on Friday’s to automatically total balance on billpay online to make sure we have enough time money or need transfer from other account. We are tired to figure out total balance weekly. We found other bank that they do that. We are considering to plan transfer and close this bank Account. Bec we kept asking this for 3 years. No improvement. No success. This is kind of people don’t listen.. this is 5th times you have not changed anything in bill pay online.. i put 1 star because you never change to put weekly total amount add.. not whole month You never listen my request.. I’m not happy with this.. i prefer weekly total amount to make sure i have enough fund or need more fund to add.. you seriously ignore this message.. which mean you are not doing your job correctly. All you care about yourself not customers needs. Same message. Repeat repeat This keep repeating. You never listen my voice. I said total amount every week. No you choose total whole month. Your own way. One day I will be leaving and close this account. You never listen You never listen. You never listen my comment

MK. Easy to use and navigate. Rarely crashes. Actually prefer it to their website which does occasionally crash. My one complaint used to be that I had multiple checking accounts and I wish they would let you name them because it is easy to get them (at least mine) confused because they contain many of the same numbers with just a few minor differences. Where as if I could just name it and that would come up on my dashboard screen it would be helpful. I have seen there is a place to nickname accounts, however those nicknames don’t appear on the dashboard, only after you have clicked on the account. I know which account is which after I click on it. It is in the dashboard. It isn’t a big deal because if I click on the wrong one I can always go back and re-do to the other one but it is a slight annoyance. But after my last review they fixed it within just a few days. Amazing!!! Other than that their app is super slick. Make things really nice and easy.

Transfer and Transactions. Please stop add to many lines on the mobile app—too small screen to fit everything like the monitor screen. Stop the need to scrolling down! Please keep in mind the size of the phone screen, not the tablet or the pc monitor. I have three checking accounts, three credit cards, LOC, and loan. I only need to see all eight accounts without scrolling on the dashboard using the mobile app. Transfer between internal account is too complicated and too many screens for the entire process where we can get it done in one simple screen with a drop down box and submit button. Transactions too many screens to scroll down to see more transactions. On the dashboard screen too many screens to see all accounts because the additional Rewards line. Mobile apps are supposed to be compact not put every thing like a full version on the browser. Your new addition features keep getting worse and time consuming to scroll down many screen. Than you for very easy and convenient photo Check deposit. Each transactions, amount, date, balance can fit on one line, no need to break into three different lines. More scrolling screens the more annoying. Whose idea to think fancy screens on mobile apps over efficiency. Stupidity.

Money management strides - Make budget more visible!. I love US bank. Was the first bank I opened an account with and will be a forever customer. Over the years their app has gotten consistently more user friendly. When Mint went away I was thrilled to see US bank has been working towards the same money management features. One thing I’d like to see is the Budget feature moved to the Plan and Track tab. It is a great concept but too buried in the app right now. Another, is the ability to assign charges to other months in plan and track ie so a charge like rent doesn’t get lumped twice in one month and not counted in another because the transaction dates didn’t line up. Right now it doesn’t matter since the budget app doesn’t even grab my recurrent rent charge, but it may be convenient for users down the line. I would love to use this app for my money management and it’s so close, but could still be improved a bit. Another suggestion, less necessary perhaps, is the option to move widget order in the plan and track section so people can customize what they see first on the page.

App is great, BUT the customer service on the phone....smh. I have been pushed to the point of wanting to leave this bank Twice now in less than 2 months. The app is pretty good, and the agents in each branch that I have had the pleasure of dealing with, are great, BUT the customer service on the phone has been awful!! First of all, the last times I called in, the young woman was not empathetic to my frustration and instead of trying to de-escalate the situation she first put me on hold and then without warning, transferred me to another agent, bc she does not know how Zelle works on the app that US Bank uses. The second agent insisted on telling me how Zelle worked, IF you use the Zelle app. Finally admitted that he does not even bank with US Bank, so his Information was of no value to me. If you are going to answer online questions, or work customer service for the company you work for, you should know how the app works or find someone else that actually knows how it works BEFORE arguing with the customer about what the app does. These customer service agents need QA to step in and actually tell them that the one BASIC Customer service skill they should have: put yourself in the position of the customer or act as if it was your mother or grandmother you are speaking to and would you talk to THEM like that, OR would you be satisfied with the answer you gave to the customer (if they were the customer). Customer service is not hard, to empathize with each customer, whether the customer is right or wrong... bc the customer feels they entrust their money with you employer out of the several other banks, why should a customer stay. I have only stayed, bc my unemployment is being directly deposited and I dont want to change anything until I find a new career (also as a customer service agent)..