U.S. Bank ReliaCard App Reviews

Just an awesome app. Now being a Mexican American in his 30s, which I have problems mentally, not only affects the way I think, but holds me back when it comes to trying to succeed at working or every day life. I have been able to navigate through this app fairly easy, which in my eyes is a big help, and I am also able to give/receive information quickly and efficiently. Finally thank you for all your help in giving me the time and effort thus amplifying a better outlook on receiving your benefits, which I know will help me out tremendously. So I say this, the app you’re about to install will be the app that you’ll like hands down so once again, “thank you guys”!

Unemployment benefits. I like the design of the card. It’s very impressive. Doesn’t look cheap at all’ the transactions from what I read looks very smooth and transparent, but time will tell. The app itself is very clean well designed even the format is big enough for your eyes to see, small writing is overrated. I like how they show the balance as soon as you enter the app (I can see it)🙂 The push notifications is very helpful. They even have one that will allow you to be notified if someone use your card in another country that is tech savvy, I’m sure there are other things I can point out but it’s just a review for now”

Fix this please.. My card was stolen. I try to make a report about it, but I couldn’t. You can’t dispute any charges on your card by the app or calling. When you call you can’t get a human being you just get a computer. It tells you to push all the buttons to get somebody to talk to. Then it disconnect you. On the App there no where you can flag a fake change. I got hacked for almost $250. That a lot of money to me. That a week worth of groceries or Payment on my rent. So don’t use this card to shop on line or pay a bill. Because if you get hacked like me you won’t see that money ever again.

Great App. The app itself is great & I’ve had no problems with it so far! I think it’s super helpful that the app lets you see what other options & tools that U.S. Bank offers. (( My only complaint is the bill pay limitations that are set, but that’s more of an institutional issue that isn’t controlled by the app itself. But I still just wanted to gripe about it because it’s been VERY frustrating trying to pay all my bills that have accumulated over the year...)) Having to use a ReliaCard for unemployment purposes has made me seriously consider opening up an actual checking/savings account with U.S. Bank.

Unemployment Debit Card. I can honestly say that I have had the best ever experience with a mobile debt banking card . It’s has been so awesome to have peace of mind knowing that the money card and my information stays between us .. I recommend that everyone should bank w us bank . Customers service is such a good refresh of beautiful Hawaiian island breeze . They make sure all your questions and issues are addressed . Thank you to the customer service that answer all the calls w such humble and loving voices .. thank you from me all of me. You made me feel great and I thank you for that . I have mental issues and a very short fuse and it was so pleasant and peace of mind that counts the most with anyone i have to have a conversation with thank you for making me feel normal and sane

Checking Account ?. I, as many others, have an account because of the pandemic. I wanted to make a transfer of money from this account. The other account only accepts a checking account routing number and account number. I was not able to find either of those on the regular website or the phone app. That would be the only negative. Other than that everything is more than accessible and easy to navigate. One of the more well thought out plans as far as being able to navigate the site.

It’s basic and historically it’s difficult to access your whole balance. However it’s those same security features that will prevent someone from withdrawing your entire balance if they get their hands on your card and have decidedly bad intentions ...well... this card has a number of fail safe measures in place to help your money ... remain your money. The benefits of having any account are associated with the great and not so great things like no fee money transfers and again the fees that are associated with using your card at most locations. They have options and if It wasn’t the bank utilized by the department of Labor and industry for the pandemic unemployment assistance I wouldn’t have known a thing concerning this card and I honestly could go my whole life without feeling compelled to know about or use this card it’s nothing special it’s a hassle actually but A1 security.

So far so good. I just made my first purchase using this card to buy some supplies, then I checked the app and you can see your activity on the card instantly which is fabulous. My problem is with the card itself. I’m having trouble withdrawing money from an ATM and the app doesn’t answer any questions that I have, to help correct any mistakes I might be making. Waiting on hold is torture so it would be nice if the app could help answer those questions. The ATMs that I’ve tried, offer options of withdrawing money from savings, checking, or credit card. My Visa debit card isn’t an option, so I chose credit card and it will not allow the withdraw of funds. It’s very aggravating. If I put money from the card into a checking account and use my ATM I get charged. I Hope the app can help answer those questions for somebody like me in the near future.

Avoid if you like convenience.. This bank does NOT make anything convenient. You can’t buy gas with this account unless you go in store, which is not convenient when you have small children. You have to pay to transfer money to another account. The transfer is not instant and usually takes a few days to go through. When looking at transactions, it all becomes very confusing because the balances are not reflected after each transaction. It’s reflected after a days worth of purchases and you have to click on the actual transaction to find out what the payment was for. I am not the least bit impressed. I didn’t have a choice in getting this account, but I would never recommend this bank to anyone. It is ridiculous.

Reliable it’s in the name.. Ever since I received my card through the mail the application and user friendly setting and format has been surprisingly easy to interface with aswell as very informative when trying to get specific details about your account you can see a full disclosure in regards to your information availability. The application was good in those areas but I guess due to the influx of so many users being added during the beginning of the pandemic the website and application was very difficult for newer card holders to register there online account, I checked everyday for 10 days for me to be able set up my online registration so I could view my banking info online other then that I have had zero issues with this application and USBank and ReliaCard they are a pleasure to have.

Functional but NOT SAFE!!!. I’ve been using this car since the pandemic and I have had large sums of money stolen from me through this app. Somehow somebody went in and was able to change my password my email account and all the security questions. This of course completely locked me out of the account and allowed the hacker the ability to go in and out of this card and my account without my knowing and transfer large sums of money. Fraud protection is an absolute joke with this card and this app. No one is helping me recover my lost funds there is no security whatsoever! For this to be a card and an application to service America during this pandemic why on earth would there be one phone number for every need. This keeps customers on the phone for hours and hours at a time only to deal with the customer service rep that has no idea how to help you. I have filed a police report I have done every possible thing I’m supposed to do to recover the funds I desperately need. And I am not able to get any help ANYWHERE!!! And the theft was done through this app. I think this app is functional but it is definitely not safe.

For what’s gone down, 5 stars!. In these hard times I just want to send some love to the Tech Team.... it’s been a crazy year and I’m sure the increase in traffic with the app has made it go under some alterations during recent times. I haven’t experienced any issues minus minor interference logging in once or twice when it was apparent the app was probably being improved! Hope this reaches the people who worked hard to make things right ! It’s important to send thanks in all realms of life. I would suggest an instant transfer option ! With other apps such as Cashapp and Venmo this option has been made available with a small fee. Not saying that this is entirely similar due to the fact that it’s made solely for government assistance to my knowledge. I think that would help support the App itself and deter people from seeking out direct deposits to their accounts , keep jobs and keep you guys plush for making things better continuously. Thanks from Philly.

Surprisingly basic and a bit behind. Not a bad app if you simply want to view your last few weeks of transactions, however, if you’re looking for anything more detailed for that, or even, heaven forbid, would like to print statements, individual transaction information or anything older than 3 weeks you may as well give up and call it a day. Oh, and whatever you are trying to look at, be quick! Once the app times out it’s necessary to completely close out, usually two or three times back to back and then you’ve got a decent chance of finally being able to log back in successfully.

Terrible awful horrible. I wish I could give this whole entity no stars.. I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy. ReliaCard systems are not accessible to transfer money to the places you need to- I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this- and you cannot transfer very much money via this app.. How am I suppose to pay bills if the whole amount cannot be transferred?! You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible. My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor. Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity. Transfers take forever and in out world today that is a huge setback as well.. Very sad about the restrictions and design of this application

Card is basic in my opinion. Overall I would say this card is your standard, average, basic prepaid card. Everything was going fine & I didn’t have any specific complaints until just yest, when I was refunded money from a hotel that accidentally charged me. I called the bank & they told me that they did in fact receive my refund yest morning. Fast-forward over 24 hours & it is still not posted or available to me. Just a little frustrating when it is my money & they received it and it is not available for use. Other than that, no issues with the app & everything seems to run pretty smoothly.

Basic - and GREEDY. I am certain there are withdrawal limits at an ATM. I have scoured this app, and the site, and this BASIC question is no where to be found. I understand I can pay bills and use it like a checking account card and all of the other BASIC information you tell me, but what is the daily withdrawal limits? It is ENCOURAGING me to open a U.S. Bank checking account for $6.95 a month. Seriously - you’re going to prey on those who are already living at 60% of their income? I HAVE TO BELIEVE that the State of Ohio is paying US Bank AMPLE fees for the program but now, you want MORE from those of us who elected Reliacard rather than Direct Deposit into an alternate primary account for reasons that are OURS and Uniqie. Mine is so I can leave the State Taxes not being withheld in and pay when due - because just like the Feds, why NOT tax those who were unexpectedly laid off after a decade due to the company closure caused by the price increases in fuel and tariffs…people, WAKE UP. And I’m sure my IP will be Tracked and I’ll be flagged as some non-conformist, when my REAL PROBLEM is that ALL I’VE DONE my entire life is CONFORM to governmental and instructional rule. Now I see just how RICH AND POWERFUL my silence, and that of others, has made US Bank, the State and the Feds. SPEAK UP NOW MIDDLE CLASS - if it’s not too late. Say NO to these greedy Merchant fees (which US Bank is paid by the recipient for EVERY purchase you make with this card.) Perhaps being laid off WOKE ME UP to the GREED AND CORRUPTION that this “convenience card” plays right in to…

Timely (?). I presume that once a UI request for payment has been approved, or denied, by the system,(which is immediately) it continues forward for distribution or is kicked out. System approval obviously indicates funds are available and your request is valid. That being said, what I don’t understand is why it can take another day to receive a distribution. If the direct deposit is approved payment could be almost immediate. Which I’m confident would help a large number of people who had to wait two days for distribution due to physical bank closures over a National holiday. The card lacks the ability to transfers money to other accounts. More of a convenience issue but huge in time saving. Otherwise Im grateful to have the card as a dependable secure source for handling the distributions and spending flexibility. However, if you are trying to make a payment to Discover other Bank cards you generally have to add a payment method to that account. Because we cannot add money to the ReliaCard we are not provided account and routing information to do that. So paying such bills is not an option with this card. To really be a full function useable card, we need the ability to add money and be given the account and routing information to perform tasks that are not covered with the current card options and services. I am also not thrilled about having my card locked for putting money on a casino website. This is not welfare, this is money I have worked hard to earn which in turn should give me the right to spend it how and where I desire.

I got this card from my Michigan unemployment. This is the worst card I’ve ever had in my life it’s been hacked twice somebody went through the automated system and tried giving themselves $1200 through the bill pay I’ve only had it since September we’re just in November I got it September 27 the money went on September 29They have lock the card three times I’ve had to send my picture of my license front and back in my selfie they did it right before Thanksgiving I haveMoney in the account they lock it right before Thanksgiving I went to go get pop because we don’t have stores open in Michigan on thanksgiving and it’s locked I called in don’t even know until I called in they don’t give me no email or nothing the supervisor said that it would be unlocked later that day it did not get unlocked it’s still locked the morning of Thanksgiving they do not care about their customers one bit they don’t care if you have your money they don’t care if you get your money they hang up on you to ignore you you put a password on the account they don’t even ask you for it half the time this is an incompetent bank very incompetent and I am not happy at all that they keep locking my account I’ve had it since like I said September it’s up since September and it’s been locked three times so that means it’s been locked once every month and it takes him two days to three days to unlock it I am not happy I am pulling all my money out of it and I’m cutting it up and if I ever get unemployment again I will never get this card and I am tell I am going to complain to Michigan unemployment

Enable the account and routing numbers accessible within the app. I don’t know if it’s already possible to obtain both of the numbers and I’ve just been searching for them in the wrong places but I’m pretty sure that they are not available within the app or on the website. I’m trying to transfer funds from one account to this account and it’s not possible to do so without the account and routing numbers so if it’s an option to do so I would greatly appreciate the assistance in getting this information as soon as possible so I can make a deposit into my account. Thank you so much for your time and consideration regarding this matter. I look forward to getting your assistance and resolving this issue. I appreciate the services y’all provide and I would definitely recommend any of my friends and family to use this company for all their banking needs. Once again I’d like to thank y’all and I hope to hear back about this issue soon God bless Respectfully submitted, Sean Cardon

Money is missing. This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard! And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.

They asked for it…. If you can avoid this bank, id suggest doing just that. They simply refuse to allow me to dictate where i transfer my money. And the extremely limited information that is presented as a transaction history is laughable. In many instances I am unable to recognize a vendor that i am quite familiar with because it is for some reason re-named (on the ReliaCard side) what looks like a random string of letters. There is no way to do a transfer of money “in minutes”. Only the 2-3 business days way. Because i love not having access to my funds for days at a time! And the transfer is only able to be completed after entering the transfer amount and selecting the “to” and “from” account numbers, as is normal, but the trick is that i have to then click the blue help button in the top right corner, not to get help or answer a burning question but to enable the actual “Transfer $ ##.## Now” button. Otherwise pushing the “Transfer Now” link/button will not do anything, without first clicking the “help” icon, following the accounts/amount input… so yeah, they're not my favorite bank. I Hope this helps somebody or otherwise nudges their website staff toward some helpful improvements. BTW i don’t usually review apps but they certainly, literally asked me to. You’re welcome, ReliaCard.

Poor UI, hidden charges. App has very poor ui. Settings don’t save when you change them, there’s a huge notification on the page after you log in that is 90% white blank space and can’t be closed. These are very simple things that should be fixed immediately, in fact it’s not acceptable for them to be present in the first place. On top of this, the TOS lied about charging you for transfers. Originally it would give you a certain number of free transfers a month before it would begin charging you a few bucks to transfer. However, it has charged me every single time I transferred funds. Once fixed this will go to five stars, since it’s a very quick way to check balance and the transfer system, despite stealing my money, works fine.

Lost card. If you lose your card and you don’t have a physical ID (i had just lost mine and have the paper copy from the state) then you will have to wait 3 weeks to ever touch your money again. It doesn’t matter if you have your birth certificate they will not accept it and keep telling you that the paper is blurry so if you lose your card you are better off just watching your account and hope no one uses your card because if you report it stolen you won’t have access to any of your money for several weeks. Oh they also won’t tell you they need your ID before they even send out your card so if you pay for express shipping - you won’t get it still for over weeks. Worst banking company i have ever been with in my entire life

Over all very poor bank and set up. There are so many things wrong with this bank, its system and how it’s set up. I have this card to use for my unemployment. First of all, if you work in two different states, you have to use two different cards and create two different accounts. It will not let you add a second card to your account. This is very inconvenient. Next, it is not set up to allow you to do bank transfers in every state. And one state I can transfer funds direct to my bank account and in another state I have to go withdraw money from an ATM or get a cash advance and then take it to my bank to deposit it. Once again, very inconvenient. Also, If you are transferring money from your ReliaCard account to your bank account you can only make ONE FREE transfer to your bank a month. You will be charged for all other transfers.I do not recommend using this card or getting this card. It is a lot easier if you just set up your unemployment to go directly to your bank account. Yes you might have to wait a few extra days for your deposit, but you would have to wait 3 to 5 days if you are doing a transfer from your ReliaCard to your bank account anyhow. It is less hassle and a lot more convenient than using this card!

Not sure why some people are unhappy—this app is awesome!. I recently received my ReliaCard for my unemployment benefits, and so far I’m extremely pleased with their services. My unemployment funds are usually deposited on to my card on Wednesdays, and by Friday, two days later, after I’ve transferred my funds from my ReliaCard to my bank account, my money is ready & available to me. Oooooh, big deal, I have to wait a whopping two, whole days for my funds to be available. If I need to use my money immediately, I use it straight from my ReliaCard just like I would my bank card instead of transferring it to my bank account. I also receive text messages alerting me as to when my funds have been deposited on to my ReliaCard. Ignore the naysayers, believe me. These people are more likely “Karens” & “Kens” who find something, ANYTHING to complain about.

Customer service is awful. My account was locked AFTER they flagged and approved a suspicious transaction. I called and first I was told I had that the direct deposit info was wrong which is not true and has been the same for years. Then they said I needed to verify a transaction from 4 months ago, when I said I had to check my accounts they just kept saying that I had to verify and was it my account over and over. I said I had to call back. I called and the next person again said first that the direct deposit info was wrong… again that isn’t possible and then said I had to verify a charge but they didn’t have the amount or where it went. They wouldn’t unlock my account until I said it was my transaction even though they wouldn’t say how much it was or for where. I wanted to complete the survey after the call but was hung up on before the survey.

No options!. There’s not much you can do in the app. All you can do is see your balance, transfer funds, and report the card lost or stolen. You can’t look at the individual transactions and get any valuable info or dispute a purchase. Plus, it doesn’t even show all of the transactions! I’ve seen money pending that I didn’t take out and then it disappears and there’s not much you can do about any of it. I have a lot of transactions that I didn’t authorize and there’s no way to find out where they came from. It doesn’t even give you the option to lock the card! The app definitely could use some kind of revamp or update to give it more features that put control into the hands of the cardholder…

Iffy. Since I’ve gotten this card I have had no issues. However my boyfriend is in a situation where they’re checking for a random even though there was no indication that there could’ve been fraud happening. So although it’s very smooth for me that doesn’t make it OK for the people who can access their money, aren’t doing anything illegal, and have to go through the weeks on end to be able to get their card back to normal. All I have to say is that if you say in our who you are you should not be randomly selected for a fraud chat. People depend on their unemployment to get by in life. It’s wrong

Easy to use. The app is very user friendly and easy to use. However the card never works therefore I am only able to use my money when I transfer it to another account at my expense. When I called customer service to find a way to be able to use my card they told me there was nothing they could do for me. And that I should just transfer the money out…once again at my expense and no offer to credit the transfer fee back to me. I was not ok with that and asked for a manager. The manager was very hostile from the moment she got on the line. She did not help me at all. I am still not able to use my card without it declining and I have to transfer money out to be able to use it and I have to pay the fee every time. I have a debit card but I’m not able to use it. USBank has made it abundantly clear that there is nothing they can do for me. A little ridiculous if you ask me. But the app is easy to use…lol!

Terrible App. I been locked out of my account for almost 3 months. All i did was change my address because i moved they locked my card up because of that!!! This app is a joke. Dont change anything on here or they will lock you out of it. Keeps saying in read mode, i had to report them to BBB because noone was telling me why it was locked. A day after i reported them they left a voicemail stating they cant accept my id bc its outdated, they could be sending a letter or email to let me know but they didnt until bbb got a hold of them. This is utter ridiculous to hold someones own money bc of a changed address? Wowww is all i got to say. System is a joke and none help you! Do yourself a favor go threw your own bank account set up direct deposit do not go with reliacard bc eventually when you change anything you will be locked out!

ReliaCard. Always have problems with my card. It has had to be replaced 3 times because it just stops working. When you call customer service to get things figured out it either takes 20-25 minutes to talk to somebody, or after you go through all the prompts, which takes 5 minutes, it rings like 3 times then a message comes on and says “do to high call volume all our specialist are serving other customers please call back later” and hangs up. Now if I am having an issue with my card and it’s important then I would rather wait the 25 minutes to talk to somebody if needed not just hung up on! And I hardly doubt there was a high call volume between the hours of 1:00am and 7:00am.

I can’t rely on them. Government locked my account Sept 2nd Card locked by Relia...COOL BEANS. Sent proof to GOVERNMENT via fax (Id, Social, W2) Sept 3rd Government opens account Sept 14th funds are now being added to Relia card again. I go to use my card, still blocked. Called Relia, just to find out that me proving myself to government & the treasury isn’t enough, I gotta send proof to the cardholder service. Why? Not sure, didn’t have to send proof to start, and they still update my account when the government sends money (til this day) Sent the fax (ID, social, W2), did the selfie, all denied. They said I had to zoom in. Sent the zoomed in fax (ID, social, W2) denied for no real reason. Everything is clear as day. I’ve lost my house, moved my kids away from me into a new city with distant family, and I’m currently sleeping in my friends car. Great job Relia card. The absolute worst experience ever. It’s Oct 17th and I have over 4k sitting that I can’t touch & they keep adding & accepting money. Did everything I could possibly do & nothing. I haven’t had a decent meal in a month, I can barely sleep, and it’s getting cold out. I really want to thank Donald Trump for acting swiftly & blah blah blah. Biden for President, cause this ain’t it... Us Bank Relia Card yall failed this country

Online app. The app for relia card is a joke. 1. They way transaction are shown is extremely confusing, showing every transaction 3 times is stupid to say the lest! 1st one is shows the charge then 2nd one shows it going back and 3rd one for showing the withdrawal finalized. 2. Would not allow my iPhone to remember my user name and password. 3rd when ever they did there last update it forgot my user name and so did I and when trying to recover it. The app kept giving me error with my security answers which I know for a fact they where correct! And in order to get access so an hour and half later on the phone I can finally get access... looks like the new update allows for Face ID so that a nice change but the hassle to finally get it is ridiculous. This is a joke of a bank app.

Never any issues. I have had this card for about one year and have had no issues at all with it. I have been able to easily withdraw funds and just as easily transfer any amount of funds. The app is very very simple and leaves no questions, I can see my balance immediately when opening the app and if I need to do anything further it is simply mapped out with easy to use tabs. I haven’t needed customer service therefore I have no review on that , my score is simply on the card and the experience I have had using it and accessing my account.

Well done y’all.. Actually I’m well off with technology but my mother lol old biker chick ya know old lady all her life she hate technology. Anyway I ran into a prob where my non tech mother had to use my phone of course I have the app I send money all over from it takes seconds by far killing your competitors. Sincerely now as I said non tech mother I simply called her from my work cell as my private cell iPhone XS was left home by accident left mom a message can you send Jojo my sister 3,750 as she needs it within the next 30 mins to say the least non tech mother did it all an took a screen shot for my records within minutes an if you all knew my mom you would understand just how effective your app is congrats

A little clunky. It feels like an out dated app. When you transfer it can really be days before it shows up in your bank and you can’t see any info about it. And if you call customer service they have no into. So the first time you transfer to your bank it is nerve wracking. I am used to instant transfer so when I saw my card say $0 and my bank not even say pending for days on end and my rent was due, I freaked out. They thought my bank was fraud too and would not even let me transfer the following month by going to my bank and having a teller complete the transaction (which is the only kind of instant transfer you can do). I had to call customer support after the bank said it kept coming back fraud. This happened two days in a row because they didn’t recognize my bank as a bank even though I had done a transfer in the app and all of my account info was in there. This is for benefits, like unemployment. Makes sense the government uses it. It is probably incredibly cheap since it is definitely no frills and customer service is pretty worthless. It isn’t the fault of the people working. It’s just that this app has no features whatsoever.

Ridiculous. While the customer service is great for the initial call, just hope you don’t need to change your address. I changed mine and they locked my account up with no notification from them. I called and was told I needed to fax proof of residency, which I did 4 days ago and I’m still waiting for them to release the hold on the account... Almost a month and additional faxes later, the card is still locked up. Apparently, this is being held up because of the “offline team” taking their sweet time. You CANNOT speak to a supervision or anyone else in a position of authority. I get the same answers over and over, “the offline team has noted they’ve received your fax and it’ll be next Friday”, I’ve heard this for 3 solid weeks now!!! Somethings gotta give!!! A month later and still waiting! Can’t pay rent, can’t pay my bills and can’t feed my family. As if the pandemic wasn’t enough, the handling of this situation on their part has created new hardships.

Easy & Everything needed.. I got this card with my PUA unemployment. I didn’t expect to truly love the card, the app and everything that goes with it. I’m a mom, and I need something that it is easy, but also secure. I don’t want to have to worry breach of data but I also don’t want some thing that is so mind-boggling hard it’s just too much. I get a text whenever the card is used. I get a text whenever there’s a deposit. I get a text with my balance. These notifications were chosen by me. I can change my notification preferences, topics or turn text notifications off all together. I love this. I can deposit or withdraw money at thousands of different locations without a fee. This is awesome. I can choose to get a paper statement or not, no hidden fees either way. When it is all said and done...I will continue with this card. When there is no more PUA or unemployment, I will continue to keep this card. Every debit card I’ve ever seen/used has fees attached. The big fee... If you use an ATM at a financial institution that is different from the financial institution that issued the card. NOT THIS CARD THOUGH!! Absolutely Awesome!!!

Great App. I’ve been using this credit card app for a few years now, and I have to say it has completely transformed the way I manage my finances. The interface is sleek, user-friendly, and intuitive, making it easy to track my spending, pay bills, and even set up alerts for upcoming due dates. The ability to view my transactions in real-time is a game-changer! I no longer have to wait for paper statements or try to remember the last time I made a purchase. Plus, the budgeting tools are fantastic – I can easily set spending limits and track my progress, which helps me stay on top of my finances. Overall, I highly recommend this app for anyone looking for a hassle-free way to manage their credit card and improve their financial health!

PUA: No qualms mentioned in other reviews. Coming from someone using the app/card for Pandemic Unemployment Assistance (PUA); to me, this app has seemed realistically accessible to the wide demographic range, as well as the astonishing sheer bread and number of people who will be using it. Large buttons and icons, fairly intuitive navigation. Transactions could possibly be listed better. That’s about the only thing I can think of! Give the app a shot. Not to mention that if you, like I, received the card after filing for PUA, you will now be able to select direct deposit when filling out your weekly certification (if direct deposit is an option for you.) For the time being: transfer money from the card to your savings account and accrue some interest! Will gladly update as my experience continues.

Started off frustrated but ended up….. …..a little less frustrating. Was that underwhelming? Well so is the Reliacard App. Being it has very little features but that may serve it more than it hurts it. Meaning simplicity is the name of the game and complicated, frustrating features really grinds my gears when it comes to my money. So yes the app is simple to use and another pro and possibly the last pro is that you can link an external bank account and make bank transfers fairly easy. Although it says you may need to wait 3-5 business days ive gotten mine within 12 hours🧑🏼‍🚀

Solid App. When I first started using the US Bank Reliacard app, it wasn’t anything to write home about. That was almost two years ago when the pandemic hit. Since then there have been a number of significant improvements to it’s functionality. I now couldn’t ask for more than it currently provides. I’ve all but depleted my balance and I must say, I’ll miss it just a little. Transfers to bank accounts are free and fast, it provides nationwide directions to -in network- ATM machines that have no withdrawal fee, updates instantly when purchases are made, has above average daily spending limits, advanced security to keep money safe, any transaction alert you could possibly need, section dedicated to financial programs and offers, always works for any type of credit card purchase… except for certain online purchases that are permanently locked out; foreign purchases, Cash App, PayPal etc. Side note: You won’t get anywhere by calling Card Services or US Bank, so don’t waste your time there. It’s a prepaid debit card that is 95% regulated by the government. In spite of that one thing, I give it 5 gold stars.

Great App for a “Pop-Up” App. This app was designed quickly in order to meet the needs of the people. The reason I didn’t give 5 stars is the app does have a few minor problems, but the ones that existed before were quickly found and fixed. That being said, there is a minor glitch, sometimes after signing into your account the app freezes. Nothing in the app responds, but if you close it and just sign in again it works fine. It does not happen on a regular basis so it’s difficult to pin down what may be causing it. Either way the devs have provided a much needed, reliable (in my experience) platform and I thank them.

It’s been working fine for me!. I haven’t had any problems with the app senses I have had it. Everything is working like it should with no issues. If you ever have problems and need to talk to someone on the phone about your card itself that’s another thing when my card expired I had to waited 3 hours to talk to someone on the phone for someone to tell me the wrong information to then have to call again and wait another 2 hours for them to do something on there side that took maybe 5 seconds but again i have only had to deal with this one time so it’s been 5⭐️ any other time

USBANK Apps. Well, I can honestly say after the experience I’ve had since January 2022, after being a 18 year long client, that I had to stop banking with US Bank because of the lack of security from spammers, spoofers, criminals and all criminal activity. Alerts being sent from the actual bank phone number and alerts from the so called trusted downloadable apps…I no longer use banking apps. The only reason why I’m using this particular one is for the last of my monthly alimony the state collects for me, other than that I no longer bank with US Bank and I highly recommend everyone to go somewhere else as well.

Timeliness issue. I use this app to buy groceries and bills as I am raising two grandchildren. I transferred money from this account into my bill. Pay an account on several occasions, but I don’t see a confirmation of that transfer for days. I have been very sick lately and I’ve been in the hospital. I made a transfer so that I could pay bills when I was discharged home but this is the third day, and I still do not see confirmation of it. I would at least hope for a confirmation text to my phone number so I know that transfer is in process.

App is ok the costumer service is horrible.. US Army active duty vet had to keep my I live in warm during an ice storm in which we were stuck in our car out of gas due to a security lock on our card. We called customer service and three people refused to look beyond ink and paper and help the family out in a dire situation. Add a column back four times we did get a hold of a gentleman that was willing to help us he fix my issue in five minutes and my card is back active after eight hours Merica the supervisor possibly not sure as I was directed to three other supervisors that turned out not to be supervisors was rude in inconsiderate they refused to help us in anyway my car is it available balance was over 1000 bucks but the security lock let me in my family to states away stuck in an ice storm after hitchhiking to the next date to get my hands on my ID which was directed to me by a staff member caught a ride back to my family with my ID only to find out it would take two business days to process the request. For people refuse to help me and my family one gentleman was able to go above and beyond see if there’s some extra paperwork and find my verification and activate my card putting my family back on the road thank you to that gentleman if I was you I would find a new job at a more reputable and compassionate company because they don’t deserve you I’ll be pulling my phones in my services away from this card immediately if you have money on this card and need access to it find another option. America > Merica

Card is good, app not so much. I have had the card for child support for a few years now. The card is great in itself but, lately the app, has been horrible. I have tried to sign in several times over the last several weeks and keep getting the message that there is something wrong on their end and it should be resolved shortly. After several weeks, I have uninstalled the app reinstalled it shut my phone off turned it back on did everything possible and still receiving the same message. If I want to know my balance or any transactions, I have to go through the website. It gets really frustrating.

Thanks 😊. I feeling the reliaCard I been doing prepaid cards for years. I did banks for years yes I admit I a lot of times I didn’t keep up with my check book as much but I can calculate money in my head but banks have to many fees for everything then when purchase something back then at first they run the check right through later you start noticing they started posting later making your money bounce everybody can’t keep up all the time but tell the truth seems like they hold it more than they used to do in your mind it always goes through the same way in the beginning so it’s supposed to that way. Everyone I know some of y’all are saying she need to keep up with her money you probably have some all saying I love debit cards my favorite is chime they help you build your credit and give you loans on your own money you just pay it back yes I love my card thanks R.C

Buggy app + atrocious customer service. Every time I've tried to sign in, an error pops up that reads "There's a problem on our end". I even tried signing in on PC and it kept telling me I had the wrong password when I KNEW it was the right one, and it continued to tell me that even after resetting the password, to the point where my card was completely locked because I failed too many times. I go to call the number on the back of my card to get it unlocked, and someone did answer surprisingly quick, however as we just began to get things rolling (information, what I need help with, ect) the representative HUNG UP ON ME! I know for a fact he hung up on me intentionally because I could audibly hear him put the handset (or whatever it's called) back down on the phone set. I called again and waited a whopping 2 HOURS before giving up. I have been trying every day since and still can't reach someone. This is incredibly frustrating. I need access to my money NOW, I really depend on it.

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Inactive. My account was made inactive I have submitted and validated my identity and I’m still not able to access my funds I can’t even transfer my funds this is really pathetic I was told once I validated my account would be brought back to an active status so that I may access my funds immediately now I’m being told I have to wait up to 5 business days for my documents to be finalized when I spoke to a supervisor who emailed the department with my confirmation number of my documents and even asked that my case be expedited being as though I’ve been unable to access my funds for over a month now which is ridiculous very un happy with the service and this account

U.S. Bank. I really like this card and it’s features. You can go to many ATMs locally and or any U.S bank which is pretty convenient. The card does not charge you to take money out like a lot of those other cards like net-spend or any other one like that claiming to save you money when really they are charging you out the yingyang. It can send you text messages when money is loaded and when you make purchases, or you can turn them back fr too. Also Thank you very much!

5*. This app so far has been very effective, protective and informative it alerted me when someone tried to use my account with out my knowledge and authorisation and moved quick to prevent their access to my account and to provide me with another secured card. It keeps me aware or my purchases and my balance I recommend it for anyone who needs as easy comfortable way to get accustomed to the process of credit, debit and transfers. Awesome guys keep up the good service.

Stolen funds. Since I had the card I always get money missing from my card. Lately Someone been posting money for Apple Cash . I did not use Apple Cash. Every time I call no one answer for me to report the unauthorized charges. I even cancelled the card and this Relia card still allow someone to charge to non active card. I decided to complete close this account. They are allowing thieves to steal child support payments from single parents. Louisiana department of child and human services need to cancel relia card contract. DHSF have a contract with chase bank . I never had these FRAUD issues. I advise anyone who has a account with ReliaCard services . Close your account and find another banking service you can use.

Missing features. I downloaded this application simply to deposit checks into the account. After I looked at the examples of the application I went forward in order to deposit my checks and the features completely missing. I tried contacting customer service to see what my next steps were but all I received were prompts from a machine. If you want this app to simply check your balance that’s all this is good for otherwise you can call the number on the card and get text to your phone even simpler than signing into the app. It’s a cheapskate app that a US bank didn’t put any efforts into for there prepaid customers. I don’t think it’s entirely fancy like the app they have for the other people who actually bank with US.

not good. they care more about their other people that bank with them personally than they do about people that have the card for other reasons. You won’t even add a security lock on here that I can lock my card. I was a victim of fraud and somebody use my card to take all my money off of it won’t give me a provisional credit so now I’m screwed. and I don’t have my money on my card, but it’s like you guys are taking years to do an investigation when I’m telling you it wasn’t me my car got lost in the move and it’s like seriously but you want me to reach your card as being good when you won’t even a security lock where I can lock the card so that way this wouldn’t happen

Great app but worse, Bank. Out of all my years with multiple banks and credit cards this has to be the worse company ever! Not only did I provide an ample amount of support documents with a company that I bought something from and it was a fake company. They still never gave me my money back. I wish child support did not go through this bank and kept Bank of America. All the customer service department does is lie to cover up the lies. Don’t even want to get into what I just been through with the latest scam but put it this way. The scammer changed my phone number and email address without my consent nor do they ask for security questions.

Love my ReliaCard. Great customer service & Love the app. Why I have read so many bad reviews on ReliaCard I will never understand hopefully because I have had this card for ten years now & still LOVE IT.. If I ever needed a replacement card, needed to discuss a transaction i didn’t recognize, forgot my app password, just anything at all, I just called in & got help immediately. I’ve never had to wait longer than 2 mins. Very helpful, great attitudes, awesome customer service. I have no complaints!!!

Good Transfers, Poor Purchases. Going through an organization that makes it very easy to transfer money into another account. Multiple different ways to receive notifications for any sort of transaction you could ever imagine. It is next to impossible to use the card online it constantly declines... most of my purchases are made online like groceries, etc. and then I go pick them up which makes life a bit more difficult when the card is regularly declined. Not sure if it is security, but it is definitely not a balance issue.

My thaughts on relia card. I really like this card I like how it works, but sometimes I feel like I’m being charged double sometimes cause I noticed when I pay for something, my phone will get an alert and it’ll deduct the money right away and then the next day the same charge goes through again for the same amount of money so it like it gets taken out twiceand I’ve even wrote my transactions down before and it just doesn’t add up. It’s weird.

Reliacard- it serves its purpose. The app works as it should. The card itself I’m not super thrilled about, as it doesn’t allow me to use it at the gas pumps anywhere, I always have to go in the store if I choose to use it, and pay at the clerk. I also am not able to add additional funds to my account outside of the direct deposit payment I receive. It leaves me playing a balancing game with my funds. Transferring and ach’s or withdraw and pay bills. Other than that everything works as it should and I have no other complaints.

Giving 4 stars cause not sure yet.. June18th First day I spent hours trying to log into my account. Nope couldn’t. I couldn’t use my card either. Very strange. But after doing something I seen on a Facebook post it worked. I all I did was shut off WiFi and just used LTE. I didn’t know if it was just luck or if they fixed the issue and I happen to try it at the right time. Don’t know. But so far so good now. And when it works it serves it purpose. Update September 12th. The app has come a very long way. Way way better now. Hope it stays that way. But customer service when calling is still horrid.

It works. Stupid screens First - you pick the bank you want to transfer to (it defaults to a blank). When you open the screen to choose a bank (I only have one entered) it shows as a red X. When I first saw that I backed out thinking I did something wrong that my bank had a red X. I would expect a green check or X if it is ok to use. Second - you must either remember or write down the amount you want to transfer. Your balance shows on first page but when you go to the page to execute the transfer, no balance is visible. The first time I did a transfer, I had to go back to make sure I had the full balance. The app works, but it could be more intelligently presented

Easy enough to use if slow at times. The app is fairly uncomplicated, which is useful for someone like me who’s not good with this stuff. Sometimes the payments are slower to appear in the app that if you login on a regular computer but you can always call the toll free number or check your balance. This has been my first time dealing with unemployment so it’s been fairly smooth. I do prefer to receive checks but I understand why this I more secure for the government. I wish I could charge more than $1025 per day on the card.

Shut down transfer feature. I Dnt recommend this company, card or app!! I have been doing the same transfer to my personal bank account every 2wks for over a year Bc of the fees associated with the card. So randomly, my funds aren’t showing in my personal account. I call customer service, they told me the declined the transfer thinking it was fraudulent. But they still took the fee charged for transferring! They informed me to upload a photo of my driver’s license and within 3-5 business days I could transfer funds. Well it’s been 3wks this Friday and I still can’t transfer any funds nor get any funds out by using a ATM. Call customer service again, they said it’s still pending review. Very irritating when I need the funds to pay for bills!! Don’t recommend at all!

Using the card ATMs pay bills or as a debit card in stores. This card is virtually capable of doing anything a debit/credit card is capable of in some cases more than most cards(which can be risky) to some, as far as the app goes I really like the feature sneak peak it allows you to obtain balance without having to login so you know when it is loaded or close to $0 also the alert tab allows you to receive push notifications and informs you of transactions on the go instantly with a quick notice it allows you to block unwanted or authorized use

Pretty descent except for transfers to my bank and notifications of when $$ is loaded on the card. I’ve been using this for several months and I still have the same two issues. 1) I don’t understand why you’re charged to transfer your money from ReliaCard to your bank for more than two transfers in a month. 2) Also, email/text notifications of money loaded on the card don’t show up until sometimes hours later. Therefore, I have to keep checking the card to know when $$ is loaded. The sooner I know the sooner I’m able to transfer $$ from card to my bank.

For my babies. My kids dad is not in their lives. This is the least he can do thanks to them. The money comes on time. They can get what they need for school any activities outside the home they have and I can always tell when it’s gonna hit, but I wish you had to fix to where we can see when their dad get paid, but that’s confidential, which is understandable but I love the app. It’s spot on with everything loving it.

Stolen card. Doesn’t deserve even 1 but can’t post without it. So you slid on by a hair US bank . Way over the 7-10days mark they claim to take. I had my information stolen have yet to receive the replacement card nor the funds that were taken. Plus my app barely works. Kind of hard to do anything with my children and their support with no card. Placed an order for a replacement one over 4weeks ago I receive a new pin for said card weekly (all different) but still no card. Not to mention the bull crap going on with my personal US bank account. Needless to say very disappointed in everything about this bank and I will gladly not recommend it to anyone, anymore. Will be closing accounts down as soon as my money is replaced even.

US BANK APP. Needs Improvement. The ReliaCard is stuck in the Dinosaur era. We as mothers can’t really do much with the cards until the funds are loaded unto the cards if they’re loaded. We as mothers cannot add our own money to the debit card for our children or any thing. We have to open up a separate account basically asking the same questions as the previous one in order to put money aside for our children’s needs and it’s a terrible inconvenience when you are pressed for time ie have other children, work, other obligations, elderly parents who depend upon you to care for them as well so it should be something done. ReliaCard is not as Reliable as the Government thinks anyway…

Awesome card, EXCEPT!!!. The $500 amount daily limit is absolutely unnecessary and serves no purpose except to make people’s lie more difficult instead of being able to go to the bank and pull out the full price for rent so that people still have a home to live in unless they save their money on their ReliaCard expecting to go to a back and pay for their rent so now people are accumulating late free’s and serve the only reason to make poor people even poorer and that’s just against what this country was wounded on. Please don’t skip over this relatively b

Needs work..... Some of the information needed is not even legible. Transferring money to account page is all blank but when tapping on the lines it’s asking for something but you don’t know what they want you to enter. One line says “card to bank” but after that 6 more lines show up and that’s it. Doesn’t ask for routing or bank info... just lines. Handling people’s money is SERIOUS and I don’t think this app developer understands that.

Needs dispute options. The app is a great feature and I love having access to it. The only issue I have is that you’re not able to dispute incorrect charges. You have to call the number on the card and you’re lucky if you ever actually get through to someone. The last time there was an incorrect charge of $79. I had to call 2 times, waited on automated voice recording saying “someone would be with me momentarily “ twice, for over 20 mins each, only to have my call disconnected, both times. I never have been able to make any progress or dispute that transaction.

Relia-NOT!. This card is useless unless you enjoy driving around to their fee free ATM's that are all closed. It claims to be a debit card but good luck finding places that will accept it! You can't transfer your money either..so as of now, my money is being held against its will to get my bills paid. Then to top it off, it had to be replaced after it locking me out of my account because of invalid security pin. I gave the number on the card didn't matter. "THE SYSTEM" runs the banks. No human common sense behind anything to do with this card. At least my ex was actually accurate and punctual with my payments but this card now makes the decisions on where or if I get my money or not.

Locked my account.. So I got my account locked for some reason that was not me. Had to send copy of iD and a selfie. Was not able to use my money for 3 weeks due to not having ID. Didn’t have ID because I was recently released from prison and TDCJ did not issue me one like they’re supposed to. DPS offices were not taking walk ups and appointments were taking more than two weeks. BUT I knew my money wasn’t going anywhere. That was a good feeling. Getting verbally abused by my landlord was not though >.< need to make an easier way to unlock the account for situations like this. Obviously, it happens.

Pointless. While there isn’t anything I can complain about what exists in the app I will say it is pointless. Sure I can see my balance and recent transactions but what about options to avoid calling customer service. My card is currently locked, it took 40 minutes to get a representative. The representative could not directly solve my issue and needed a supervisor TO UNLOCK MY CARD. The call eventually dropped and back to square one. Only now when I call the que is so long it says they cannot take my call. This should be an easy in app fix. It is EXTREMELY frustrating that I made it all the way to the register to deal with this and after 3 hours my card is STILL LOCKED. Please get more card features.

LOVE THIS APP !!. I honestly did not expect this app to be that convenient and easy to navigate and see all my bank statements organized . My eyesight is bad and I have a hard time with most digital banking apps and this comes in handy when your on the go and just wanna check yourself and not wait for a phone notification of your balance. Overall a really great app !! I would definitely recommend this to friends & family 👌

Was working fine up until I made a setting change!. I was trying to update my phone number only, but it would not let me proceed without updating everything else including my address, well I put a different address only because I prefer my mail to go there, but The US Bank locked me out of my account until I show proof of my current address on file by faxing in a bill with my name, address etc.. Now I have to wait up to 5-7 business days for them to receive information asked via fax to unlock my account and let me ACCESS MY OWN FUNDS..! There is NO OTHER WAY AROUND THIS MATTER..! Please be careful when updating information on the US BANK app..!!! I AM currently still going through this issue, AND ITS VERY FRUSTRATING! IT SHOULD NOT BE THIS COMPLICATED TO SHOW PROOF OF IDENTITY AND TAKE THE AMOUNT OF TIME THEY INFORMED ME..!

Poor quality. I updated to a new phone which transferred all my previous apps to my new phone, no issues with any app, but the ReliaCard app will not take my login information, so I have no way of checking my balance without Calling the number on the back of the card. Even when accessing the ReliaCard over the Internet, when I attempt to login there also, it locks my account saying there’s been too many login attempts, thus having to call the number on the back of the card, yet again! after getting the card unlocked I still have the same issue! I cannot login!

Basic. It has the basic functionality. The look seems a little outdated, but the app it self allows you to transfer money and see your transactions/balance. It also provides you a way to pay your bills(through another site 🙄) since they do not give you a routing and account number <—— not having those two things has to be the most frustrating part of the app/relia. If you can, just have your money deposited into Chime or something similar.

No issues. This app works great. I get the statements in the mail I’m not sure how to stop getting them. If there is an email or online option instead it would be great to save a few trees so I need to look into that. Especially since I don’t even get to use the card. I know my balance is always $0 because it is used for my child support and like HA...that’s a joke. Anyways, if I ever get a payment on it and have any issues I’ll write a new review.

Frustrating!. This app would be wonderful if all gov. accounts (child support/unemployment) would join as ONE. When I have to call customer service and have to give my info they bring up one of the accounts when I needed the other, it’s logical - you can still have the “rules” with them in one account as it does in both. Can’t deposit into the accounts, they have to.. which I think is ridiculous as well.

Works very well!. This card works very well for what it’s intended to do. I have used it as a debit card and it works fine. I mostly transfer funds to my bank account which takes a couple of days but they tell you that up front. As long as you do no more than 2 transfers a month there is no fee to transfer which is nice too. I’ve only had a problem one time since I’ve had the card which is about 7 months and that was a system problem on their end. All in all, this card lives up to its name—very reliable!

Good app. I am getting to know the bank so far so good. I am getting to know the bank and so far so good I will let you all know my opinion The customer service is friendly and willing to help you with your issues and my out look on everything in life is if a person’s word is no good then they’re not worth my time so what I am saying is my word is my honor and my logo is strength and loyalty and to be kind to everyone cuz what we put out there is what will come back to me one day thank you for your time and hearing what my opinion is hope you have a good day

Review. I like this app just fine.. it offers a lot of options, but it takes you into functions that I’ve never used nor will I use. And then it can get a little confusing/frustrating to get back to home page and reset my bearings so I can check my balance and or transfer funds if needed . I’d rather once you login it takes you to a home page and from there go in any direction a person my want to go through

Transactions. Transaction posts are being posted unbelievably slow, to the point I feel like I’m losing money somehow but can’t track it because of the system, I have a bunch of pending transactions rightnow that I know already went through but they still appear pending on my app. My balance appears as if the moneys for those transactions have been received but out of the blue I have notifications piping up about money being taking for transactions that should have been posted. I have to watch my account super closely and use my card less because this past couple weeks I been feeling like I’ve been paying for things twice.

U.S. Bank Reliacard. I’ve had my account since the beginning of pandemic. I will admit in the beginning they were less than stellar I’m sure in large part to do with the insane workload out no where. Now I feel safe and secure having them handle my money that gets deposited with them and plan on opening other products with them moving forward. They run a lean ship but a cohesive ship as far as the lineup of financial products and look forward to having a long relationship with this institution.

Like it BUT can’t speak with a Customer Service Representative. I love the ease of using this app, and how quickly it recorded and alerts you of new transactions; however, when I had an issue with an incorrect charge on my card I couldn’t do anything about it. You’re supposed to be able to use the 1-800 number on the back of the card or on the website, but when you do NO ONE ANSWERS. All you receive is a automated response saying because of COVID protocol they have no one available to take your call. So that part stinks.

It just doesn’t really work.. Ever since this app received it’s redesign which I do like as it looks more professional and more natural to navigate, it has been impossible for me to properly manage my card. I get alerts for card withdrawals in Spanish (which I have the app set to english in settings) and every time I try this view my account, it says there was a “problem on our end”. The app just doesn’t work anymore. On top of that, the descriptions of where money was going and what was withdrawing it use to be so descriptive, now it just says some basic auto generated text next to the amount of money. Extremely disappointed in this app, especially since the first version worked.

Funds Transfer. I have been working on transferring my account balance to my bank account and found limitations on my withdrawals and debits! Finally I received more clarification on the process and will transfer the maximum amount to permit access to my funds. I was unable to complete my transactions at the Post Office after receiving notice that my card would be accepted at all locations as Visa or MasterCard. Anyway, I am thankful for the assistance from your staff. Thanks again for the opportunity to provide my input.

It’s an easy transfer. So this app is easier to get into, especially with Face ID if you have an Apple device and is very easy to transfer money into your personal account after you enter your banking information the first time. Although, even if you have your banking information in the online system, you still have to enter info again with the app. After that then it is maybe two clicks and it is done plus the $2.00 transfer fee!

Supportive. Not sure about the owner.. I’d agree I’d made some mistakes. Unemployment should be rocking up soon if your not playing around with little children worrying about my money. So far my cards up to date apple. Let’s see some improvements apple to maconistiosh is highly different usually a 6-8 st:ar; (S—(t//a:/r) ./st—ar-) rating system. Thanks for all the issues my names Camden Lee. Hurry up with the placements of adjusting situational hazards and unfalse with amounts entering into new accounts due to lack of service or amount punt sitt-ahaúiang. 71:661 in my phone and bank accounts.

Frustrated. This bank is a freaking joke when it comes to the ReliaCard. I had to order a new card, but had to wait 8 days to call back and request it because I had to have my address updated correctly. An error on their part for one. Then they refused to update my last name as well stating that the state had to put that in when it clearly says my name on the child support deposit. When I called today to order y card the chick was rude and hung up me when I requested to speak to a supervisor. Then got her the second time again and did not put in the card to be expedited. 3rd call in after an hour on hold and the gentleman tells me there’s a fee! Which none of the previous three reps had ever mentioned. Beyond frustrated with this bank.

One of the best!. So user friendly - they have everything u could possibly want to do from the app- I only gave 4 stars bc they don’t have it set up to do transfers from one account to another on mobile device. Desktop only is what I was told. It just makes sense to make it mobile friendly but I understand it could be security & protection for the accounts. Thank u discover for making banking so easy and for excellent friendly prompt English speaking customer service! Very refreshing !

Direct deposit (Payments). I’ve been using the Relia Bank Card for 5 months both of my direct deposits are always late never 2 days early or on time. This had been happening since the 1st week week I also get bi-weekly directs from my second job I don’t receive my money until the following Monday which is 4 days after I’ve already gotten paid. Therefore I’m canceling my account with them and I don’t recommend opening account with them if your looking to o get your direct deposits any sooner or for any good benefits because there’s none of either.

If Only US Bank were affiliated with US BANK RELIA CARD!. Generally i’ve had no probs with UsBank Relia card. The only prob i have with them is being notified when my balance is below $100. If anything was a negative issue with USBank Relia card is trying to get help over the phone if i have a question about a purchase or a name of the business that they have taken money out of my account and or contact number. The only help offered is to cancel my card and that id receive a new card within 7-10 business days!? That doesn’t answer my question about a problem at all.

U.S. Bank. This has to be one of the most elaborate cellular phone apps that I’ve ever seen the attention to detail is impeccable. You can tell that you guys took a lot of pride in making this app a special place for your clients. Every screen color changes when you go through the different pages. This App gives me a confident feeling that you guys are about one thing and it’s total satisfaction of your customers and I just want to say think you. Kindest Regards, Theron Lusk

App is TERRIBLE. I am using this app only because it was suggested and required to receive unemployment benefits which I still have yet to receive. However, every time I click on the app now it says update available so it doesn’t even allow you to log in, it says update now but when you click update nothing happens and it’s just sending you in circles!! Now I can’t check if I have money in the account yet, I can’t update the app like this is truly the worst app ever!! And you can’t get support because when you click app support it sends you to online banking to log into an account which it also doesn’t save for easier log in for the future so if you are not great at remembering passwords and usernames be sure to write it down somewhere.

Only had you for 1 year out of my 13 years for child support. I am still waiting for my new card since last Saturday, May 21, 2022. I should have already received it. Should have gotten at the latest of Friday, May 27, 2022. I have been waiting and have been getting transaction notices since that time stating that I have at least 40 transactions that have taken place since that order. I have not been using the card and that I have not made absolutely no transactions of any purchases whatsoever but shows that there has been over 40 transaction in 1 weeks time. I am getting rid of this account because it is falsely being used and there is no such way that I have made that many purchases in the short period of time!!

Problems. I have always had problems with signing into this app. I have my unemployment card and my child support card (both completely different card numbers) and I can’t make an account for both and or put them both on the same account. So one account I check the balance on and the other one I have to call to figure out the balance. It’s not okay at all. Besides not being able to sign in the majority of the time and the csrds thing. Everything else seems fine