U.S. Bank ReliaCard App Reviews

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Enable the account and routing numbers accessible within the app. I don’t know if it’s already possible to obtain both of the numbers and I’ve just been searching for them in the wrong places but I’m pretty sure that they are not available within the app or on the website. I’m trying to transfer funds from one account to this account and it’s not possible to do so without the account and routing numbers so if it’s an option to do so I would greatly appreciate the assistance in getting this information as soon as possible so I can make a deposit into my account. Thank you so much for your time and consideration regarding this matter. I look forward to getting your assistance and resolving this issue. I appreciate the services y’all provide and I would definitely recommend any of my friends and family to use this company for all their banking needs. Once again I’d like to thank y’all and I hope to hear back about this issue soon God bless Respectfully submitted, Sean Cardon

Iffy. Since I’ve gotten this card I have had no issues. However my boyfriend is in a situation where they’re checking for a random even though there was no indication that there could’ve been fraud happening. So although it’s very smooth for me that doesn’t make it OK for the people who can access their money, aren’t doing anything illegal, and have to go through the weeks on end to be able to get their card back to normal. All I have to say is that if you say in our who you are you should not be randomly selected for a fraud chat. People depend on their unemployment to get by in life. It’s wrong

Terrible awful horrible. I wish I could give this whole entity no stars.. I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy. ReliaCard systems are not accessible to transfer money to the places you need to- I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this- and you cannot transfer very much money via this app.. How am I suppose to pay bills if the whole amount cannot be transferred?! You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible. My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor. Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity. Transfers take forever and in out world today that is a huge setback as well.. Very sad about the restrictions and design of this application

U.S. Bank Reliacard. I’ve had my account since the beginning of pandemic. I will admit in the beginning they were less than stellar I’m sure in large part to do with the insane workload out no where. Now I feel safe and secure having them handle my money that gets deposited with them and plan on opening other products with them moving forward. They run a lean ship but a cohesive ship as far as the lineup of financial products and look forward to having a long relationship with this institution.

No options!. There’s not much you can do in the app. All you can do is see your balance, transfer funds, and report the card lost or stolen. You can’t look at the individual transactions and get any valuable info or dispute a purchase. Plus, it doesn’t even show all of the transactions! I’ve seen money pending that I didn’t take out and then it disappears and there’s not much you can do about any of it. I have a lot of transactions that I didn’t authorize and there’s no way to find out where they came from. It doesn’t even give you the option to lock the card! The app definitely could use some kind of revamp or update to give it more features that put control into the hands of the cardholder…

I can’t rely on them. Government locked my account Sept 2nd Card locked by Relia...COOL BEANS. Sent proof to GOVERNMENT via fax (Id, Social, W2) Sept 3rd Government opens account Sept 14th funds are now being added to Relia card again. I go to use my card, still blocked. Called Relia, just to find out that me proving myself to government & the treasury isn’t enough, I gotta send proof to the cardholder service. Why? Not sure, didn’t have to send proof to start, and they still update my account when the government sends money (til this day) Sent the fax (ID, social, W2), did the selfie, all denied. They said I had to zoom in. Sent the zoomed in fax (ID, social, W2) denied for no real reason. Everything is clear as day. I’ve lost my house, moved my kids away from me into a new city with distant family, and I’m currently sleeping in my friends car. Great job Relia card. The absolute worst experience ever. It’s Oct 17th and I have over 4k sitting that I can’t touch & they keep adding & accepting money. Did everything I could possibly do & nothing. I haven’t had a decent meal in a month, I can barely sleep, and it’s getting cold out. I really want to thank Donald Trump for acting swiftly & blah blah blah. Biden for President, cause this ain’t it... Us Bank Relia Card yall failed this country

Reliable it’s in the name.. Ever since I received my card through the mail the application and user friendly setting and format has been surprisingly easy to interface with aswell as very informative when trying to get specific details about your account you can see a full disclosure in regards to your information availability. The application was good in those areas but I guess due to the influx of so many users being added during the beginning of the pandemic the website and application was very difficult for newer card holders to register there online account, I checked everyday for 10 days for me to be able set up my online registration so I could view my banking info online other then that I have had zero issues with this application and USBank and ReliaCard they are a pleasure to have.

Problems. I have always had problems with signing into this app. I have my unemployment card and my child support card (both completely different card numbers) and I can’t make an account for both and or put them both on the same account. So one account I check the balance on and the other one I have to call to figure out the balance. It’s not okay at all. Besides not being able to sign in the majority of the time and the csrds thing. Everything else seems fine

Timeliness issue. I use this app to buy groceries and bills as I am raising two grandchildren. I transferred money from this account into my bill. Pay an account on several occasions, but I don’t see a confirmation of that transfer for days. I have been very sick lately and I’ve been in the hospital. I made a transfer so that I could pay bills when I was discharged home but this is the third day, and I still do not see confirmation of it. I would at least hope for a confirmation text to my phone number so I know that transfer is in process.

One of the best!. So user friendly - they have everything u could possibly want to do from the app- I only gave 4 stars bc they don’t have it set up to do transfers from one account to another on mobile device. Desktop only is what I was told. It just makes sense to make it mobile friendly but I understand it could be security & protection for the accounts. Thank u discover for making banking so easy and for excellent friendly prompt English speaking customer service! Very refreshing !

Ridiculous. While the customer service is great for the initial call, just hope you don’t need to change your address. I changed mine and they locked my account up with no notification from them. I called and was told I needed to fax proof of residency, which I did 4 days ago and I’m still waiting for them to release the hold on the account... Almost a month and additional faxes later, the card is still locked up. Apparently, this is being held up because of the “offline team” taking their sweet time. You CANNOT speak to a supervision or anyone else in a position of authority. I get the same answers over and over, “the offline team has noted they’ve received your fax and it’ll be next Friday”, I’ve heard this for 3 solid weeks now!!! Somethings gotta give!!! A month later and still waiting! Can’t pay rent, can’t pay my bills and can’t feed my family. As if the pandemic wasn’t enough, the handling of this situation on their part has created new hardships.

Poor UI, hidden charges. App has very poor ui. Settings don’t save when you change them, there’s a huge notification on the page after you log in that is 90% white blank space and can’t be closed. These are very simple things that should be fixed immediately, in fact it’s not acceptable for them to be present in the first place. On top of this, the TOS lied about charging you for transfers. Originally it would give you a certain number of free transfers a month before it would begin charging you a few bucks to transfer. However, it has charged me every single time I transferred funds. Once fixed this will go to five stars, since it’s a very quick way to check balance and the transfer system, despite stealing my money, works fine.

So far so good. I just made my first purchase using this card to buy some supplies, then I checked the app and you can see your activity on the card instantly which is fabulous. My problem is with the card itself. I’m having trouble withdrawing money from an ATM and the app doesn’t answer any questions that I have, to help correct any mistakes I might be making. Waiting on hold is torture so it would be nice if the app could help answer those questions. The ATMs that I’ve tried, offer options of withdrawing money from savings, checking, or credit card. My Visa debit card isn’t an option, so I chose credit card and it will not allow the withdraw of funds. It’s very aggravating. If I put money from the card into a checking account and use my ATM I get charged. I Hope the app can help answer those questions for somebody like me in the near future.

Great App for a “Pop-Up” App. This app was designed quickly in order to meet the needs of the people. The reason I didn’t give 5 stars is the app does have a few minor problems, but the ones that existed before were quickly found and fixed. That being said, there is a minor glitch, sometimes after signing into your account the app freezes. Nothing in the app responds, but if you close it and just sign in again it works fine. It does not happen on a regular basis so it’s difficult to pin down what may be causing it. Either way the devs have provided a much needed, reliable (in my experience) platform and I thank them.

Pretty descent except for transfers to my bank and notifications of when $$ is loaded on the card. I’ve been using this for several months and I still have the same two issues. 1) I don’t understand why you’re charged to transfer your money from ReliaCard to your bank for more than two transfers in a month. 2) Also, email/text notifications of money loaded on the card don’t show up until sometimes hours later. Therefore, I have to keep checking the card to know when $$ is loaded. The sooner I know the sooner I’m able to transfer $$ from card to my bank.

Great App. The app itself is great & I’ve had no problems with it so far! I think it’s super helpful that the app lets you see what other options & tools that U.S. Bank offers. (( My only complaint is the bill pay limitations that are set, but that’s more of an institutional issue that isn’t controlled by the app itself. But I still just wanted to gripe about it because it’s been VERY frustrating trying to pay all my bills that have accumulated over the year...)) Having to use a ReliaCard for unemployment purposes has made me seriously consider opening up an actual checking/savings account with U.S. Bank.

Works very well!. This card works very well for what it’s intended to do. I have used it as a debit card and it works fine. I mostly transfer funds to my bank account which takes a couple of days but they tell you that up front. As long as you do no more than 2 transfers a month there is no fee to transfer which is nice too. I’ve only had a problem one time since I’ve had the card which is about 7 months and that was a system problem on their end. All in all, this card lives up to its name—very reliable!

Funds Transfer. I have been working on transferring my account balance to my bank account and found limitations on my withdrawals and debits! Finally I received more clarification on the process and will transfer the maximum amount to permit access to my funds. I was unable to complete my transactions at the Post Office after receiving notice that my card would be accepted at all locations as Visa or MasterCard. Anyway, I am thankful for the assistance from your staff. Thanks again for the opportunity to provide my input.

Fix this please.. My card was stolen. I try to make a report about it, but I couldn’t. You can’t dispute any charges on your card by the app or calling. When you call you can’t get a human being you just get a computer. It tells you to push all the buttons to get somebody to talk to. Then it disconnect you. On the App there no where you can flag a fake change. I got hacked for almost $250. That a lot of money to me. That a week worth of groceries or Payment on my rent. So don’t use this card to shop on line or pay a bill. Because if you get hacked like me you won’t see that money ever again.

Not sure why some people are unhappy—this app is awesome!. I recently received my ReliaCard for my unemployment benefits, and so far I’m extremely pleased with their services. My unemployment funds are usually deposited on to my card on Wednesdays, and by Friday, two days later, after I’ve transferred my funds from my ReliaCard to my bank account, my money is ready & available to me. Oooooh, big deal, I have to wait a whopping two, whole days for my funds to be available. If I need to use my money immediately, I use it straight from my ReliaCard just like I would my bank card instead of transferring it to my bank account. I also receive text messages alerting me as to when my funds have been deposited on to my ReliaCard. Ignore the naysayers, believe me. These people are more likely “Karens” & “Kens” who find something, ANYTHING to complain about.

ReliaCard. Always have problems with my card. It has had to be replaced 3 times because it just stops working. When you call customer service to get things figured out it either takes 20-25 minutes to talk to somebody, or after you go through all the prompts, which takes 5 minutes, it rings like 3 times then a message comes on and says “do to high call volume all our specialist are serving other customers please call back later” and hangs up. Now if I am having an issue with my card and it’s important then I would rather wait the 25 minutes to talk to somebody if needed not just hung up on! And I hardly doubt there was a high call volume between the hours of 1:00am and 7:00am.

Online app. The app for relia card is a joke. 1. They way transaction are shown is extremely confusing, showing every transaction 3 times is stupid to say the lest! 1st one is shows the charge then 2nd one shows it going back and 3rd one for showing the withdrawal finalized. 2. Would not allow my iPhone to remember my user name and password. 3rd when ever they did there last update it forgot my user name and so did I and when trying to recover it. The app kept giving me error with my security answers which I know for a fact they where correct! And in order to get access so an hour and half later on the phone I can finally get access... looks like the new update allows for Face ID so that a nice change but the hassle to finally get it is ridiculous. This is a joke of a bank app.

Card is good, app not so much. I have had the card for child support for a few years now. The card is great in itself but, lately the app, has been horrible. I have tried to sign in several times over the last several weeks and keep getting the message that there is something wrong on their end and it should be resolved shortly. After several weeks, I have uninstalled the app reinstalled it shut my phone off turned it back on did everything possible and still receiving the same message. If I want to know my balance or any transactions, I have to go through the website. It gets really frustrating.

USBANK Apps. Well, I can honestly say after the experience I’ve had since January 2022, after being a 18 year long client, that I had to stop banking with US Bank because of the lack of security from spammers, spoofers, criminals and all criminal activity. Alerts being sent from the actual bank phone number and alerts from the so called trusted downloadable apps…I no longer use banking apps. The only reason why I’m using this particular one is for the last of my monthly alimony the state collects for me, other than that I no longer bank with US Bank and I highly recommend everyone to go somewhere else as well.

Never any issues. I have had this card for about one year and have had no issues at all with it. I have been able to easily withdraw funds and just as easily transfer any amount of funds. The app is very very simple and leaves no questions, I can see my balance immediately when opening the app and if I need to do anything further it is simply mapped out with easy to use tabs. I haven’t needed customer service therefore I have no review on that , my score is simply on the card and the experience I have had using it and accessing my account.

Money is missing. This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard! And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.

Buggy app + atrocious customer service. Every time I've tried to sign in, an error pops up that reads "There's a problem on our end". I even tried signing in on PC and it kept telling me I had the wrong password when I KNEW it was the right one, and it continued to tell me that even after resetting the password, to the point where my card was completely locked because I failed too many times. I go to call the number on the back of my card to get it unlocked, and someone did answer surprisingly quick, however as we just began to get things rolling (information, what I need help with, ect) the representative HUNG UP ON ME! I know for a fact he hung up on me intentionally because I could audibly hear him put the handset (or whatever it's called) back down on the phone set. I called again and waited a whopping 2 HOURS before giving up. I have been trying every day since and still can't reach someone. This is incredibly frustrating. I need access to my money NOW, I really depend on it.

Surprisingly basic and a bit behind. Not a bad app if you simply want to view your last few weeks of transactions, however, if you’re looking for anything more detailed for that, or even, heaven forbid, would like to print statements, individual transaction information or anything older than 3 weeks you may as well give up and call it a day. Oh, and whatever you are trying to look at, be quick! Once the app times out it’s necessary to completely close out, usually two or three times back to back and then you’ve got a decent chance of finally being able to log back in successfully.

Missing features. I downloaded this application simply to deposit checks into the account. After I looked at the examples of the application I went forward in order to deposit my checks and the features completely missing. I tried contacting customer service to see what my next steps were but all I received were prompts from a machine. If you want this app to simply check your balance that’s all this is good for otherwise you can call the number on the card and get text to your phone even simpler than signing into the app. It’s a cheapskate app that a US bank didn’t put any efforts into for there prepaid customers. I don’t think it’s entirely fancy like the app they have for the other people who actually bank with US.

PUA: No qualms mentioned in other reviews. Coming from someone using the app/card for Pandemic Unemployment Assistance (PUA); to me, this app has seemed realistically accessible to the wide demographic range, as well as the astonishing sheer bread and number of people who will be using it. Large buttons and icons, fairly intuitive navigation. Transactions could possibly be listed better. That’s about the only thing I can think of! Give the app a shot. Not to mention that if you, like I, received the card after filing for PUA, you will now be able to select direct deposit when filling out your weekly certification (if direct deposit is an option for you.) For the time being: transfer money from the card to your savings account and accrue some interest! Will gladly update as my experience continues.

It works. Stupid screens First - you pick the bank you want to transfer to (it defaults to a blank). When you open the screen to choose a bank (I only have one entered) it shows as a red X. When I first saw that I backed out thinking I did something wrong that my bank had a red X. I would expect a green check or X if it is ok to use. Second - you must either remember or write down the amount you want to transfer. Your balance shows on first page but when you go to the page to execute the transfer, no balance is visible. The first time I did a transfer, I had to go back to make sure I had the full balance. The app works, but it could be more intelligently presented

For what’s gone down, 5 stars!. In these hard times I just want to send some love to the Tech Team.... it’s been a crazy year and I’m sure the increase in traffic with the app has made it go under some alterations during recent times. I haven’t experienced any issues minus minor interference logging in once or twice when it was apparent the app was probably being improved! Hope this reaches the people who worked hard to make things right ! It’s important to send thanks in all realms of life. I would suggest an instant transfer option ! With other apps such as Cashapp and Venmo this option has been made available with a small fee. Not saying that this is entirely similar due to the fact that it’s made solely for government assistance to my knowledge. I think that would help support the App itself and deter people from seeking out direct deposits to their accounts , keep jobs and keep you guys plush for making things better continuously. Thanks from Philly.

Just an awesome app. Now being a Mexican American in his 30s, which I have problems mentally, not only affects the way I think, but holds me back when it comes to trying to succeed at working or every day life. I have been able to navigate through this app fairly easy, which in my eyes is a big help, and I am also able to give/receive information quickly and efficiently. Finally thank you for all your help in giving me the time and effort thus amplifying a better outlook on receiving your benefits, which I know will help me out tremendously. So I say this, the app you’re about to install will be the app that you’ll like hands down so once again, “thank you guys”!

It’s basic and historically it’s difficult to access your whole balance. However it’s those same security features that will prevent someone from withdrawing your entire balance if they get their hands on your card and have decidedly bad intentions ...well... this card has a number of fail safe measures in place to help your money ... remain your money. The benefits of having any account are associated with the great and not so great things like no fee money transfers and again the fees that are associated with using your card at most locations. They have options and if It wasn’t the bank utilized by the department of Labor and industry for the pandemic unemployment assistance I wouldn’t have known a thing concerning this card and I honestly could go my whole life without feeling compelled to know about or use this card it’s nothing special it’s a hassle actually but A1 security.

Terrible App. I been locked out of my account for almost 3 months. All i did was change my address because i moved they locked my card up because of that!!! This app is a joke. Dont change anything on here or they will lock you out of it. Keeps saying in read mode, i had to report them to BBB because noone was telling me why it was locked. A day after i reported them they left a voicemail stating they cant accept my id bc its outdated, they could be sending a letter or email to let me know but they didnt until bbb got a hold of them. This is utter ridiculous to hold someones own money bc of a changed address? Wowww is all i got to say. System is a joke and none help you! Do yourself a favor go threw your own bank account set up direct deposit do not go with reliacard bc eventually when you change anything you will be locked out!

Started off frustrated but ended up….. …..a little less frustrating. Was that underwhelming? Well so is the Reliacard App. Being it has very little features but that may serve it more than it hurts it. Meaning simplicity is the name of the game and complicated, frustrating features really grinds my gears when it comes to my money. So yes the app is simple to use and another pro and possibly the last pro is that you can link an external bank account and make bank transfers fairly easy. Although it says you may need to wait 3-5 business days ive gotten mine within 12 hours🧑🏼‍🚀

Thanks 😊. I feeling the reliaCard I been doing prepaid cards for years. I did banks for years yes I admit I a lot of times I didn’t keep up with my check book as much but I can calculate money in my head but banks have to many fees for everything then when purchase something back then at first they run the check right through later you start noticing they started posting later making your money bounce everybody can’t keep up all the time but tell the truth seems like they hold it more than they used to do in your mind it always goes through the same way in the beginning so it’s supposed to that way. Everyone I know some of y’all are saying she need to keep up with her money you probably have some all saying I love debit cards my favorite is chime they help you build your credit and give you loans on your own money you just pay it back yes I love my card thanks R.C

Easy & Everything needed.. I got this card with my PUA unemployment. I didn’t expect to truly love the card, the app and everything that goes with it. I’m a mom, and I need something that it is easy, but also secure. I don’t want to have to worry breach of data but I also don’t want some thing that is so mind-boggling hard it’s just too much. I get a text whenever the card is used. I get a text whenever there’s a deposit. I get a text with my balance. These notifications were chosen by me. I can change my notification preferences, topics or turn text notifications off all together. I love this. I can deposit or withdraw money at thousands of different locations without a fee. This is awesome. I can choose to get a paper statement or not, no hidden fees either way. When it is all said and done...I will continue with this card. When there is no more PUA or unemployment, I will continue to keep this card. Every debit card I’ve ever seen/used has fees attached. The big fee... If you use an ATM at a financial institution that is different from the financial institution that issued the card. NOT THIS CARD THOUGH!! Absolutely Awesome!!!

Using the card ATMs pay bills or as a debit card in stores. This card is virtually capable of doing anything a debit/credit card is capable of in some cases more than most cards(which can be risky) to some, as far as the app goes I really like the feature sneak peak it allows you to obtain balance without having to login so you know when it is loaded or close to $0 also the alert tab allows you to receive push notifications and informs you of transactions on the go instantly with a quick notice it allows you to block unwanted or authorized use

Over all very poor bank and set up. There are so many things wrong with this bank, its system and how it’s set up. I have this card to use for my unemployment. First of all, if you work in two different states, you have to use two different cards and create two different accounts. It will not let you add a second card to your account. This is very inconvenient. Next, it is not set up to allow you to do bank transfers in every state. And one state I can transfer funds direct to my bank account and in another state I have to go withdraw money from an ATM or get a cash advance and then take it to my bank to deposit it. Once again, very inconvenient. Also, If you are transferring money from your ReliaCard account to your bank account you can only make ONE FREE transfer to your bank a month. You will be charged for all other transfers.I do not recommend using this card or getting this card. It is a lot easier if you just set up your unemployment to go directly to your bank account. Yes you might have to wait a few extra days for your deposit, but you would have to wait 3 to 5 days if you are doing a transfer from your ReliaCard to your bank account anyhow. It is less hassle and a lot more convenient than using this card!

They asked for it…. If you can avoid this bank, id suggest doing just that. They simply refuse to allow me to dictate where i transfer my money. And the extremely limited information that is presented as a transaction history is laughable. In many instances I am unable to recognize a vendor that i am quite familiar with because it is for some reason re-named (on the ReliaCard side) what looks like a random string of letters. There is no way to do a transfer of money “in minutes”. Only the 2-3 business days way. Because i love not having access to my funds for days at a time! And the transfer is only able to be completed after entering the transfer amount and selecting the “to” and “from” account numbers, as is normal, but the trick is that i have to then click the blue help button in the top right corner, not to get help or answer a burning question but to enable the actual “Transfer $ ##.## Now” button. Otherwise pushing the “Transfer Now” link/button will not do anything, without first clicking the “help” icon, following the accounts/amount input… so yeah, they're not my favorite bank. I Hope this helps somebody or otherwise nudges their website staff toward some helpful improvements. BTW i don’t usually review apps but they certainly, literally asked me to. You’re welcome, ReliaCard.

Only had you for 1 year out of my 13 years for child support. I am still waiting for my new card since last Saturday, May 21, 2022. I should have already received it. Should have gotten at the latest of Friday, May 27, 2022. I have been waiting and have been getting transaction notices since that time stating that I have at least 40 transactions that have taken place since that order. I have not been using the card and that I have not made absolutely no transactions of any purchases whatsoever but shows that there has been over 40 transaction in 1 weeks time. I am getting rid of this account because it is falsely being used and there is no such way that I have made that many purchases in the short period of time!!

Easy to use. The app is very user friendly and easy to use. However the card never works therefore I am only able to use my money when I transfer it to another account at my expense. When I called customer service to find a way to be able to use my card they told me there was nothing they could do for me. And that I should just transfer the money out…once again at my expense and no offer to credit the transfer fee back to me. I was not ok with that and asked for a manager. The manager was very hostile from the moment she got on the line. She did not help me at all. I am still not able to use my card without it declining and I have to transfer money out to be able to use it and I have to pay the fee every time. I have a debit card but I’m not able to use it. USBank has made it abundantly clear that there is nothing they can do for me. A little ridiculous if you ask me. But the app is easy to use…lol!

Stolen card. Doesn’t deserve even 1 but can’t post without it. So you slid on by a hair US bank . Way over the 7-10days mark they claim to take. I had my information stolen have yet to receive the replacement card nor the funds that were taken. Plus my app barely works. Kind of hard to do anything with my children and their support with no card. Placed an order for a replacement one over 4weeks ago I receive a new pin for said card weekly (all different) but still no card. Not to mention the bull crap going on with my personal US bank account. Needless to say very disappointed in everything about this bank and I will gladly not recommend it to anyone, anymore. Will be closing accounts down as soon as my money is replaced even.

Well done y’all.. Actually I’m well off with technology but my mother lol old biker chick ya know old lady all her life she hate technology. Anyway I ran into a prob where my non tech mother had to use my phone of course I have the app I send money all over from it takes seconds by far killing your competitors. Sincerely now as I said non tech mother I simply called her from my work cell as my private cell iPhone XS was left home by accident left mom a message can you send Jojo my sister 3,750 as she needs it within the next 30 mins to say the least non tech mother did it all an took a screen shot for my records within minutes an if you all knew my mom you would understand just how effective your app is congrats

Functional but NOT SAFE!!!. I’ve been using this car since the pandemic and I have had large sums of money stolen from me through this app. Somehow somebody went in and was able to change my password my email account and all the security questions. This of course completely locked me out of the account and allowed the hacker the ability to go in and out of this card and my account without my knowing and transfer large sums of money. Fraud protection is an absolute joke with this card and this app. No one is helping me recover my lost funds there is no security whatsoever! For this to be a card and an application to service America during this pandemic why on earth would there be one phone number for every need. This keeps customers on the phone for hours and hours at a time only to deal with the customer service rep that has no idea how to help you. I have filed a police report I have done every possible thing I’m supposed to do to recover the funds I desperately need. And I am not able to get any help ANYWHERE!!! And the theft was done through this app. I think this app is functional but it is definitely not safe.

It’s been working fine for me!. I haven’t had any problems with the app senses I have had it. Everything is working like it should with no issues. If you ever have problems and need to talk to someone on the phone about your card itself that’s another thing when my card expired I had to waited 3 hours to talk to someone on the phone for someone to tell me the wrong information to then have to call again and wait another 2 hours for them to do something on there side that took maybe 5 seconds but again i have only had to deal with this one time so it’s been 5⭐️ any other time

Solid App. When I first started using the US Bank Reliacard app, it wasn’t anything to write home about. That was almost two years ago when the pandemic hit. Since then there have been a number of significant improvements to it’s functionality. I now couldn’t ask for more than it currently provides. I’ve all but depleted my balance and I must say, I’ll miss it just a little. Transfers to bank accounts are free and fast, it provides nationwide directions to -in network- ATM machines that have no withdrawal fee, updates instantly when purchases are made, has above average daily spending limits, advanced security to keep money safe, any transaction alert you could possibly need, section dedicated to financial programs and offers, always works for any type of credit card purchase… except for certain online purchases that are permanently locked out; foreign purchases, Cash App, PayPal etc. Side note: You won’t get anywhere by calling Card Services or US Bank, so don’t waste your time there. It’s a prepaid debit card that is 95% regulated by the government. In spite of that one thing, I give it 5 gold stars.

Giving 4 stars cause not sure yet.. June18th First day I spent hours trying to log into my account. Nope couldn’t. I couldn’t use my card either. Very strange. But after doing something I seen on a Facebook post it worked. I all I did was shut off WiFi and just used LTE. I didn’t know if it was just luck or if they fixed the issue and I happen to try it at the right time. Don’t know. But so far so good now. And when it works it serves it purpose. Update September 12th. The app has come a very long way. Way way better now. Hope it stays that way. But customer service when calling is still horrid.

Checking Account ?. I, as many others, have an account because of the pandemic. I wanted to make a transfer of money from this account. The other account only accepts a checking account routing number and account number. I was not able to find either of those on the regular website or the phone app. That would be the only negative. Other than that everything is more than accessible and easy to navigate. One of the more well thought out plans as far as being able to navigate the site.

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Direct deposit (Payments). I’ve been using the Relia Bank Card for 5 months both of my direct deposits are always late never 2 days early or on time. This had been happening since the 1st week week I also get bi-weekly directs from my second job I don’t receive my money until the following Monday which is 4 days after I’ve already gotten paid. Therefore I’m canceling my account with them and I don’t recommend opening account with them if your looking to o get your direct deposits any sooner or for any good benefits because there’s none of either.

Basic. It has the basic functionality. The look seems a little outdated, but the app it self allows you to transfer money and see your transactions/balance. It also provides you a way to pay your bills(through another site 🙄) since they do not give you a routing and account number <—— not having those two things has to be the most frustrating part of the app/relia. If you can, just have your money deposited into Chime or something similar.

Update error. This app is awful, worked fine in the beginning but I tried to log into the app one morning to check my unemployment balance and I kept getting the message that this app has been updated for more security so the app wouldn’t open up anymore I’ve been getting the same message for a week now. I have to go to the website to view my balance now.

U.S. Bank. I really like this card and it’s features. You can go to many ATMs locally and or any U.S bank which is pretty convenient. The card does not charge you to take money out like a lot of those other cards like net-spend or any other one like that claiming to save you money when really they are charging you out the yingyang. It can send you text messages when money is loaded and when you make purchases, or you can turn them back fr too. Also Thank you very much!

Easy enough to use if slow at times. The app is fairly uncomplicated, which is useful for someone like me who’s not good with this stuff. Sometimes the payments are slower to appear in the app that if you login on a regular computer but you can always call the toll free number or check your balance. This has been my first time dealing with unemployment so it’s been fairly smooth. I do prefer to receive checks but I understand why this I more secure for the government. I wish I could charge more than $1025 per day on the card.

Reliacard- it serves its purpose. The app works as it should. The card itself I’m not super thrilled about, as it doesn’t allow me to use it at the gas pumps anywhere, I always have to go in the store if I choose to use it, and pay at the clerk. I also am not able to add additional funds to my account outside of the direct deposit payment I receive. It leaves me playing a balancing game with my funds. Transferring and ach’s or withdraw and pay bills. Other than that everything works as it should and I have no other complaints.

Was working fine up until I made a setting change!. I was trying to update my phone number only, but it would not let me proceed without updating everything else including my address, well I put a different address only because I prefer my mail to go there, but The US Bank locked me out of my account until I show proof of my current address on file by faxing in a bill with my name, address etc.. Now I have to wait up to 5-7 business days for them to receive information asked via fax to unlock my account and let me ACCESS MY OWN FUNDS..! There is NO OTHER WAY AROUND THIS MATTER..! Please be careful when updating information on the US BANK app..!!! I AM currently still going through this issue, AND ITS VERY FRUSTRATING! IT SHOULD NOT BE THIS COMPLICATED TO SHOW PROOF OF IDENTITY AND TAKE THE AMOUNT OF TIME THEY INFORMED ME..!

Poor quality. I updated to a new phone which transferred all my previous apps to my new phone, no issues with any app, but the ReliaCard app will not take my login information, so I have no way of checking my balance without Calling the number on the back of the card. Even when accessing the ReliaCard over the Internet, when I attempt to login there also, it locks my account saying there’s been too many login attempts, thus having to call the number on the back of the card, yet again! after getting the card unlocked I still have the same issue! I cannot login!

5*. This app so far has been very effective, protective and informative it alerted me when someone tried to use my account with out my knowledge and authorisation and moved quick to prevent their access to my account and to provide me with another secured card. It keeps me aware or my purchases and my balance I recommend it for anyone who needs as easy comfortable way to get accustomed to the process of credit, debit and transfers. Awesome guys keep up the good service.

Useless. Upon opening the app, it only displays the world’s most unhelpful message: “Some error has occurred. Please try again later. “ No information about the error or whom to contact to try to resolve it. If that’s how US Bank treats its government-benefits (the state of Oregon made my unemployment benefits deposited to this account) then I’ll just switch it over to direct deposit through my checking account (at a different bank), throw this card away, and hope that whenever US Bank attepmts to get a any government bailout money during this coronavirus pandemic, that in response they will only receive error messages when that say “Some error has occurred. Please try again later”.

Surprisingly good app. I have been laid off due to corona virus safeguards. I use this card for the unemployment benefits. The card provides easy access to funds and enables me to track where the money is going as well as when the benefits have arrived. It enables easy transfer to my credit union account. My wife has used it for buying necessities and groceries. There’s been no problem using the card and tracking our purchases through the app. If the card were stolen, using the app to report the loss would be quick and easy. I haven’t found any incompatibilities using an iPhone and the latest version of IOS. One problem with the card that is not the app’s fault is that the card doesn’t seem to work with Costco gas while it works fine inside the warehouse.

LOVE THIS APP !!. I honestly did not expect this app to be that convenient and easy to navigate and see all my bank statements organized . My eyesight is bad and I have a hard time with most digital banking apps and this comes in handy when your on the go and just wanna check yourself and not wait for a phone notification of your balance. Overall a really great app !! I would definitely recommend this to friends & family 👌

Reliable. Dependable bank card, and I would recommend it to potential customers. My only issue is that sometimes a transfer to another account can have some delays in balance updating occurring. It can take an hour or longer for the balance of my reliacard account to change after there’s been a transfer. But other than that minor glitch, it’s a very good card.

It just doesn’t really work.. Ever since this app received it’s redesign which I do like as it looks more professional and more natural to navigate, it has been impossible for me to properly manage my card. I get alerts for card withdrawals in Spanish (which I have the app set to english in settings) and every time I try this view my account, it says there was a “problem on our end”. The app just doesn’t work anymore. On top of that, the descriptions of where money was going and what was withdrawing it use to be so descriptive, now it just says some basic auto generated text next to the amount of money. Extremely disappointed in this app, especially since the first version worked.

Won’t transfer money. The app worked great until this last time. I’m still not able to transfer the money into my account. It’s been several days now. I called and spoke with customer service, and the lady explained it’s the volume of people using the system. If this wouldn’t have happened, I would’ve gave the app 5stars. When will I be able to transfer it? I’ve tried all parts of the day, and night to do it. - it has its moments cause earlier it wouldn’t let me see my account and now it worked

Easy to use. This is very user friendly, and when I did have questions customer service was always available and very friendly and knowledgeable. Transferring money from the ReliaCard to another account is easy. My only issue is the maximum amount for a transfer is too low, and I was told that I had to make a request to raise it, it would only last one transfer, and the request would take three days to process! I needed the money right away, so was very unhappy with this.

Transactions. Transaction posts are being posted unbelievably slow, to the point I feel like I’m losing money somehow but can’t track it because of the system, I have a bunch of pending transactions rightnow that I know already went through but they still appear pending on my app. My balance appears as if the moneys for those transactions have been received but out of the blue I have notifications piping up about money being taking for transactions that should have been posted. I have to watch my account super closely and use my card less because this past couple weeks I been feeling like I’ve been paying for things twice.

Very Good!. Does everything they say they do and so much more! So easy to use and great customer support and I loved using it when I didn’t use my bank card that I don’t even have an ATM where I live now in order to get cash without huge interest and processing fees. I think this is wonderful and much cheaper for cash fess than all the others and so easy to use online. They also have great protection, so what more could you want?

Great App. I’ve been using this app for about six months and I haven’t had any problems with it. I primarily use it to transfer money from one account to an outside account. I love the text notifications once money is deposited into this account. The majority of the times, it happens instantaneous except on one occasion where I did’t receive it until a day and a half later. Overall, this is a great app for my purposes.

US BANK APP. Needs Improvement. The ReliaCard is stuck in the Dinosaur era. We as mothers can’t really do much with the cards until the funds are loaded unto the cards if they’re loaded. We as mothers cannot add our own money to the debit card for our children or any thing. We have to open up a separate account basically asking the same questions as the previous one in order to put money aside for our children’s needs and it’s a terrible inconvenience when you are pressed for time ie have other children, work, other obligations, elderly parents who depend upon you to care for them as well so it should be something done. ReliaCard is not as Reliable as the Government thinks anyway…

Continues glitches - No app support. In the last 6 months I cannot do a simple transfer transaction. Customer service can’t help. Restarting phone and reinstalling app have been the only alternatives or going on line or in person also were suggested. In all, no solutions offered for the “app” problem of not being able to realize a simple and routine monetary transaction. No app support.

Locked my account.. So I got my account locked for some reason that was not me. Had to send copy of iD and a selfie. Was not able to use my money for 3 weeks due to not having ID. Didn’t have ID because I was recently released from prison and TDCJ did not issue me one like they’re supposed to. DPS offices were not taking walk ups and appointments were taking more than two weeks. BUT I knew my money wasn’t going anywhere. That was a good feeling. Getting verbally abused by my landlord was not though >.< need to make an easier way to unlock the account for situations like this. Obviously, it happens.

Like it BUT can’t speak with a Customer Service Representative. I love the ease of using this app, and how quickly it recorded and alerts you of new transactions; however, when I had an issue with an incorrect charge on my card I couldn’t do anything about it. You’re supposed to be able to use the 1-800 number on the back of the card or on the website, but when you do NO ONE ANSWERS. All you receive is a automated response saying because of COVID protocol they have no one available to take your call. So that part stinks.

Terrible, no control of your account. I should be able to see if and when the card is blocked or declined and how long until it reenables itself for use but the app doesn’t have that simple feature. Also I should be able to do more with the cars and app but all u get us the amount you have I that and what has posted, I need o be able to lock and unlock the card and know when it’s blocked so I can know when it’s ready to be used again ask I should be able to set my own withdrawal limits etc instead of not knowing anything about the cars and getting declined constantly at the store... terrible app

Shut down transfer feature. I Dnt recommend this company, card or app!! I have been doing the same transfer to my personal bank account every 2wks for over a year Bc of the fees associated with the card. So randomly, my funds aren’t showing in my personal account. I call customer service, they told me the declined the transfer thinking it was fraudulent. But they still took the fee charged for transferring! They informed me to upload a photo of my driver’s license and within 3-5 business days I could transfer funds. Well it’s been 3wks this Friday and I still can’t transfer any funds nor get any funds out by using a ATM. Call customer service again, they said it’s still pending review. Very irritating when I need the funds to pay for bills!! Don’t recommend at all!

Eh. It’s a pretty good app it could be laid out a lot better it looks like it’s outdated I would like to be able to just hit a button and see Just my deposits and also I would like to be able to pull up the routing number and the account number so I can get direct deposit from my other apps or I wish I could hook it up to my cash app and put money on my card from cash app but it won’t allow you to take the money off but it won’t allow you to put money on the card other than that it’s a pretty good app

Absolutely horrible, nightmarish. The mobile app doesn’t accept my control questions and i’ve had nothing but problems trying to access it. I figured out if i a was it from my laptop it accepts the questions and works properly but no matter what i do on the phone app it won’t work and i’m not kidding. Also if i try and check my balance on the phone it won’t let me enter my card number and only gives me 1 or 2 seconds to enter it in. Even if i make it in time it says that’s an invalid entry and after a few prompts switches me to a waiting line that hangs up on you. This should be illegal. How can you have a product with absolutely no customer service that never works??

Frustrated. This bank is a freaking joke when it comes to the ReliaCard. I had to order a new card, but had to wait 8 days to call back and request it because I had to have my address updated correctly. An error on their part for one. Then they refused to update my last name as well stating that the state had to put that in when it clearly says my name on the child support deposit. When I called today to order y card the chick was rude and hung up me when I requested to speak to a supervisor. Then got her the second time again and did not put in the card to be expedited. 3rd call in after an hour on hold and the gentleman tells me there’s a fee! Which none of the previous three reps had ever mentioned. Beyond frustrated with this bank.

Pointless. While there isn’t anything I can complain about what exists in the app I will say it is pointless. Sure I can see my balance and recent transactions but what about options to avoid calling customer service. My card is currently locked, it took 40 minutes to get a representative. The representative could not directly solve my issue and needed a supervisor TO UNLOCK MY CARD. The call eventually dropped and back to square one. Only now when I call the que is so long it says they cannot take my call. This should be an easy in app fix. It is EXTREMELY frustrating that I made it all the way to the register to deal with this and after 3 hours my card is STILL LOCKED. Please get more card features.

Shan. It’s easy to use and haven’t had any issues with the system outside of a recent text notification glitch. I receive texts about past purchases and balances but they aren’t correct. The hardest part with these cards and app is the length of time you wait should you need to get a hold of customer service. Hence the 4 star rating! You can have the best app but if there isn’t support when something is questionable then we’ve forgotten who our clients are.

Reliability when you need it. I am extremely impressed with the customer support the quick response. If I have issues they always answer and resolve them. I’ve also had issues with charges not being correct and they were very quick to respond to that and reversed the money back into my account. Much better than the other banks I deal with

Bad service. Like the other reviews, this card is horrible. You can feel the interest coming out of your account by then not letting you access funds. The more they have in the pot at the end of the day, they make in interest, off of all of us. Easily banking thousands of dollars by holding our government funds hostage. I wish I had a good review, but US Bank reps are unreachable and useless when I did wait an hour to get someone......

Hate this app!!. I am not sure what happened within the latest update but this app no longer correctly tracks your balance! I will get a text when I use my card telling me my balance and the next morning I either have more or less than the text states. Also, it takes more than the 10 days when some stores refund you money to actually get that back into your account. If you cancel an order you still have to wait 10-15 days for that money to be back into your account even if the store states they never took it out!! I loathe this app now and looking into a new way to get my CS payments.

Good Transfers, Poor Purchases. Going through an organization that makes it very easy to transfer money into another account. Multiple different ways to receive notifications for any sort of transaction you could ever imagine. It is next to impossible to use the card online it constantly declines... most of my purchases are made online like groceries, etc. and then I go pick them up which makes life a bit more difficult when the card is regularly declined. Not sure if it is security, but it is definitely not a balance issue.

Timeliness issue. I use this app to buy groceries and bills as I am raising two grandchildren. I transferred money from this account into my bill. Pay an account on several occasions, but I don’t see a confirmation of that transfer for days. I have been very sick lately and I’ve been in the hospital. I made a transfer so that I could pay bills when I was discharged home but this is the third day, and I still do not see confirmation of it. I would at least hope for a confirmation text to my phone number so I know that transfer is in process.

Stolen funds. Since I had the card I always get money missing from my card. Lately Someone been posting money for Apple Cash . I did not use Apple Cash. Every time I call no one answer for me to report the unauthorized charges. I even cancelled the card and this Relia card still allow someone to charge to non active card. I decided to complete close this account. They are allowing thieves to steal child support payments from single parents. Louisiana department of child and human services need to cancel relia card contract. DHSF have a contract with chase bank . I never had these FRAUD issues. I advise anyone who has a account with ReliaCard services . Close your account and find another banking service you can use.

Easy and feels safe. Liking my new bank (switch from dispiriting wellsfargo after they closed my account even though I stayed in contact with them about my unemployment that was soon coming. So kick ya when your down type of treatment). I hope this bank will be more human about things, should we and god forbid, the world ever go through an epidemic again in the future. So far they are very nice and maybe in a more genuine professional way.. not over the top cheesy nice 🙄 like SOME banks 🤭

Needs work..... Some of the information needed is not even legible. Transferring money to account page is all blank but when tapping on the lines it’s asking for something but you don’t know what they want you to enter. One line says “card to bank” but after that 6 more lines show up and that’s it. Doesn’t ask for routing or bank info... just lines. Handling people’s money is SERIOUS and I don’t think this app developer understands that.

Inactive. My account was made inactive I have submitted and validated my identity and I’m still not able to access my funds I can’t even transfer my funds this is really pathetic I was told once I validated my account would be brought back to an active status so that I may access my funds immediately now I’m being told I have to wait up to 5 business days for my documents to be finalized when I spoke to a supervisor who emailed the department with my confirmation number of my documents and even asked that my case be expedited being as though I’ve been unable to access my funds for over a month now which is ridiculous very un happy with the service and this account

Easy, Functional & Simplistic Card App!. Personally have/had experience with many major credit/debit cards & banking apps from Citi/Chase/PNC/Synchrony/Goldman/Amex the USBank app performs at the top of the list. Fantastically straight forward with all basic functions one may need right on the opening page- it makes it quick and easy fo get whatever banking need done in no time. Really doesn’t get much simpler or better than that.

Awesome card, EXCEPT!!!. The $500 amount daily limit is absolutely unnecessary and serves no purpose except to make people’s lie more difficult instead of being able to go to the bank and pull out the full price for rent so that people still have a home to live in unless they save their money on their ReliaCard expecting to go to a back and pay for their rent so now people are accumulating late free’s and serve the only reason to make poor people even poorer and that’s just against what this country was wounded on. Please don’t skip over this relatively b

Dissatisfied. When I first received this card I was very happy I could track the balance in the app and it would let me know each time the card was used as well as the balance remaining after each use. Now the app doesn’t let me log in and has t for a while now. Keeps saying there is a problem on the apps end. I have even deleted the app and redownloaded it to see if that would help and it did not. The dates are also super wonky for the deposits. They’re NEVER consistent and it’s supposed to deposit weekly. There will be periods of up to 3 weeks before a deposit finally is there. I do not recommend.

Great Service. I’ve been doing business with this bank for a few years now and they are very discreet and helpful. Any issues I’ve had with ATMs and bank tellers they have always dealt with the problem. I’ll be banking with them for many more years to come, provided I still have funds to deal with and hopefully there’d be no issues to have to deal with, but I have complete faith in their services.

Love my ReliaCard. Great customer service & Love the app. Why I have read so many bad reviews on ReliaCard I will never understand hopefully because I have had this card for ten years now & still LOVE IT.. If I ever needed a replacement card, needed to discuss a transaction i didn’t recognize, forgot my app password, just anything at all, I just called in & got help immediately. I’ve never had to wait longer than 2 mins. Very helpful, great attitudes, awesome customer service. I have no complaints!!!

Doesn’t notify correctly. Generally the main balance is correct, but I will get notifications from over a week prior for purchases telling me the amount that was used and the new balance afterward. But it’s over a week late in telling me so it confuses me and I have to double check to make sure my balance is where it should be. Good app but the notifications need worked on to stay up to date so customers don’t have to keep checking their accounts to make everything is as it should be.

Needs dispute options. The app is a great feature and I love having access to it. The only issue I have is that you’re not able to dispute incorrect charges. You have to call the number on the card and you’re lucky if you ever actually get through to someone. The last time there was an incorrect charge of $79. I had to call 2 times, waited on automated voice recording saying “someone would be with me momentarily “ twice, for over 20 mins each, only to have my call disconnected, both times. I never have been able to make any progress or dispute that transaction.

App is TERRIBLE. I am using this app only because it was suggested and required to receive unemployment benefits which I still have yet to receive. However, every time I click on the app now it says update available so it doesn’t even allow you to log in, it says update now but when you click update nothing happens and it’s just sending you in circles!! Now I can’t check if I have money in the account yet, I can’t update the app like this is truly the worst app ever!! And you can’t get support because when you click app support it sends you to online banking to log into an account which it also doesn’t save for easier log in for the future so if you are not great at remembering passwords and usernames be sure to write it down somewhere.

Review. I like this app just fine.. it offers a lot of options, but it takes you into functions that I’ve never used nor will I use. And then it can get a little confusing/frustrating to get back to home page and reset my bearings so I can check my balance and or transfer funds if needed . I’d rather once you login it takes you to a home page and from there go in any direction a person my want to go through

My rating for you. Very frustrating that I can’t access my money and to send in a photo of myself and a picture of my drivers license for what reason I have no idea there was no problem there is no fraud person and I am the person of my account the person I talk to on the phone was very suspicious, which really annoyed me because it is my account and I should be able to access my funds. I was at a gas pump and had already put gas in my car and couldn’t pay for my gas and still can’t access my money. I would give you guys a one star sorry but I need my money and I can’t get it. What’s the app for them?

Frustrating!. This app would be wonderful if all gov. accounts (child support/unemployment) would join as ONE. When I have to call customer service and have to give my info they bring up one of the accounts when I needed the other, it’s logical - you can still have the “rules” with them in one account as it does in both. Can’t deposit into the accounts, they have to.. which I think is ridiculous as well.