Amazon Prime Video App Reviews

Deceiving and an absolute waste of money.. This app is super deceiving. It shows all the movies and tv shows that you could get by purchasing the prime package. After some digging, that initial purchase does not include all of the movies and tv shows that pop up on the app… you have to make ADDITIONAL purchases to get basically any movie or tv show that is worth watching, to add these additional streaming services/ ‘channels’ it’s about 10$ a month added on to the 12$ you already spend a month on the app itself…. So in a nutshell, it shows you all these popular movies that people watch and love and these super highly rated movies, but you can’t watch them with your initial purchase, you have to buy another ‘package’ like paramount, Starz, showtime, etc. I understand they are trying to make it ‘more convenient’ so you can stream all your favorites in one app but it’s deceiving and honestly is a total waste of money. Way too expensive when each additional channel is about 10$. Just my opinion though.

Rip Off- charges for shows on channels you purchase. Purchased Discovery+ subscription on my Prime Video account mainly for Expedition Unknown and am now being charged to stream it or can’t find the included version. Finding the shows the are included in my subscription or currently watched are too hard to find, however the same shows for purchase comes up first even when they are included in my subscription. This is a rip off. Why should the app charge you for shows that are included in your subscription? Why pay for the channel and this (plus others) that are included just to purchase what’s supposed to be included? Maybe this is a change but it’s too much work to look for what I’m already paying for. Also huge con that they don’t offer Peacock but I’m sure if I purchased their channel, it would be the same thing. Considering canceling as other streaming options can bundle more channels for a better price by the time you add all the subscriptions and don’t even get what’s offered without paying additional on top of the channel. Not worth it with other streaming options for me.

Less than user-friendly app.. I agree with the last reviewer in that browsing the library available is very difficult. If you need a subscription to a different channel it should be in it’s own section! Plus, sometimes, no, often when I’ve been watching a series I go back and can’t find it when you would think it would be more like Netflix, sitting there in plain site waiting for you to watch it again, but, NO, you have to remember what it was called and go to search and find it that way. And some of the British shows are just difficult to remember the names of because they aren’t names of shows we are used to hearing about in the US. Overall, I love Prime and it’s originals, but this app needs help! Please people, see if you can do what Netflix does-it’s not that hard!

Can’t perform its basic functions. Prime Video is terrible as a streaming service. Your account doesn’t sync, so if you watch something on your phone and try to continue on your tv, it has no memory of it and you have to go searching for your show again and find where you were. For shows you’ve never seen before, when you go to start it for the first time the app will randomly try to start you in the middle of some random season instead of at the very beginning of the show. If you stop a show with less than five minutes left and then come back, it’s gone on to the next episode automatically even though you didn’t finish the last one. Lastly, the subtitles randomly freak out and will just flash on the screen for a split second and disappear for huge segments of the show. A ridiculous amount of bugs to fix for such a popular and well financed service.

My favorite streaming service, but for 1 BIG problem. I love the movie and show selections included in Prime. I LOVE the selection of crime shows from the UK and the shows from PBS. The one complaint, and it’s a pretty big one, is that stream frequently fails/crashes/goes back to the selection screen. This happens several times every week. It also happens on both iPad and iPhone apps. Sometimes it will resume working when it select play, but usually it will continue to fail and Nothing but time will resolve it. When this happens have tried restarting the app, uninstall/reinstalling the app, switching from WiFi to cellular. Nothing I have tried has provided a better solution than time away from the app. Please fix this.

Kinda useless. Stuff just doesn’t play anymore. A 1 hour video- I give up after waiting half an hour of loading for it to play. I seriously have to download videos for any of them to play. I’ve been in contact with them off and on for the past year and the only thing they can come up with is, close out/reopen, reboot device, delete/download the app, none of this has worked. Now, nothing plays at all. It’ll load for probably 15 minutes then it says there was a problem streaming or playing the video. Last time it did that, it also said there was a problem with the devices internet connection. Now, there is nothing wrong with my internet connection because at the same time, I can stream stuff of similar duration on another app and those NEVER take longer than 4-5 seconds to play. Also when I go into account settings it sits there and loads for a lot longer than it should. BTW, same story on 2 of my iPhones and yes, I have the resolution set to the lowest level

doesn’t work like it’s supposed to. So the app is pretty good when it works and it’s worked mostly well for the couple of years I’ve been a prime member. I like that if you tap the screen while watching something you can learn more about the actors or general trivia about the scene. It’s also nice that I could easily pick up where I left off. For a long time the last thing I watched would appear at the top. But I noticed lately that I sometimes have to search the title of what I was in the middle of watching if I stopped midway. It’s especially frustrating if I’m tired and the title doesn’t come to mind right away. The most frustrating problem I’ve had lately is videos not playing at all. I get an error message saying it can’t connect to the Internet. But I have no problems streaming videos or music in other apps or browser. It’ll be hours before it’ll let me watch anything.

Advertisement before customer service. I won’t buy another video from this site! I own all 7 seasons of a TV series, that happens to be on HBO. Half the time I try to watch the series I own on “PRIME” HBO’s adds keep me from getting to my videos, prompting me to buy a subscription to HBO NOW. It’s frustrating, and then to call customer service and English is not the first language of anyone I spoke with. Which would be fine but they couldn’t understand what I just explained. They kept telling me to renew my subscription, which I don’t have or need to watch my videos. For extra fun I was hung up on 3 times. I have been a fan of Prime for a long time.........not anymore..... Ssshhheeeeeesssshhh I just wanted to watch my videos.

Was a fan,.. Still am just less now.. Have always loved your app. Was thrilled when you add support for the Chrome cast, love all your originals, and you have a great selection of shows. Then, you did the Netflix thing, asking if I'm still watching after a 2 to 3 episodes,.. Sigh,.. Most obnoxious thing ever. I work from home and have the tv on while I'm working,.. Insanely annoying to have to take my phone out, unlock it, try to remember which episode I was on (as your app only some times plays the right one when I get back on to it, if my wife is watching and she has watched past what I have it just goes to that). Then wait for the app to open, load up, find the correct episode, then start it over, as half the time it just restarts the episode, try to use the tiny bar to fast forward to where I was,.. Sorry,I hate this new update,.. 2 stars off, love everything else.

Bad Experience. After entering the app I was asked to sign-in. Like many people I have my account passwords saved on my phone for ease of use. But, when using this app the fingerprint scan used to verify my identity didnt even appear on screen! By habit I knew what it wanted me to do. Furthermore, after entering the password the app wouldn’t even accept it. I checked to make sure it was the right one and it was, even after manually entering it it still wouldn't work. After a bunch of failed capchas and other little issues I had with this app it finally let me in after resetting my password. Now I have to update it on all my devices... With that being said, my other experiences with the app have been good. The layout out of the is quite nice and I like it more than other streaming apps. Its straight forward, intuitive and dark tones make for a good color scheme.

Too much greed. I don’t mind commercials in free videos, but if I can’t rewind if I miss something what’s the point. Every time I try to rewind It gives me a commercial. I can’t rewind the movie!!! All due to your greed. Like you don’t get enough of my money. We are already pay for the service you would think you could err on the side of the paying viewer, not the sponsor. Show the price of a video free, free with ads, rent or buy without making me go into the movie page just to find out I have to pay if it want to see it. I realize this is another ploy to force more money out of us, but come on. Do you really need to be deceitful for more money? Just tell me in the thumbnail. So I don’t have to explain to my kid why we can’t see the movie he wanted to see, and I thought was included in my prime dues. Put a dollar sign in the thumbnail so I don’t have to waste time going back and forth between the main page and the individual movie pages.

Great App - Needs Menu Help to be Awesome. Love Prime! It’s my favorite streaming platform. To make it awesome....it needs a user-defined view for purchased movies/shows! The cataloging views on my phone, tablet and TV are second rate. Let the user define (by different views) how they see their library! I don’t care to see a default chronological sort of what I’ve purchased! I DO care that 4 movies in a series are grouped together so I don’t have to scroll through 300 titles to find one of them. Also, show two or more rows of my purchases. A single row scroll is sooo yesteryear! I have 200 plus purchases and it’s getting harder and harder to find things. Please help. Last comment, allow purchases on my iPhone! Don’t make me log into another device for purchase.

Most wealthy people on earth should not keep raising prices. You are one of the wealthiest people on the planet and you still have the audacity to raise prices constantly and nickel and dime every little thing. Why did I log in to find out I have to pay more suddenly to go ad free after just recently getting a price increase? I agree reluctantly and then search the show I want to watch and find out I have to pay for the show now on top of the increased membership, adding ads and then making me pay to go ad free…and then I have to rent or buy the season! It’s really ridiculous when you have more money than a thousand generations after you could spend and still keep ripping off your customers. At what point does your greed come to the conclusion that you have made enough to give back and not keep milking your customers for more than you could ever possibly need???

Not ready for Primetime. App has gotten increasingly more and more unstable in the last few weeks on my 4K Apple TV. App hangs on loading. I have to delete it and reinstall. Auto play on TV episodes is hit and miss as to whether or not it’s going to work. There is no autoplay setting that I can find in the Apple TV app since the addition of profiles. While we are on the subject of autoplay, the “are you still watching” is a nice feature but has horrible execution. The counter is apparently set to trigger after a certain number of episodes instead of on a timed interval. When you have a 4 year old wanting to watch Sarah and Duck and each episode is only 6-7 minutes you end up interacting with the app every 20 minutes or so. It would great if it did a timer/episode which ever is longer.

Slow to load videos. Can you fix the bug where the video loading screen spins but won’t play the video? I uninstalled and reinstalled the app, rebooted my iPad, and have the latest iOS. However, I still get a black screen with a spinning circle when I tap on an episode of a show that I want to watch. I have no other issues on other video streaming apps. This issue started two updates back. Update: I have updated my iOS, the app, signed off and signed back in and I still get a spinning circle animation when I tap on the episode I want to watch. UPDATE: I fixed the issue by removing my old devices from my iCloud account. UPDATE 2: I am getting the spinning circle and playback error again.

I love it but …. But I hate that you have to purchase some movies and the look of the app like do you even like celebrate Christmas day and Christmas movies and Christmas stuff do they make the ad look like a head scarfs Christmas hatSnow and that’s it and the prime video logo I want to see that and awesome oh well but also because you know I’ll be watching it are you watching odd squad cars are yeah are you getting into child Hood State because I mean don’t we all remember our childhood and I’d be watching pretty good stuff on there not really much to be watching but I like everything about it I like that they have all these movies and stuff I hate that you have to purchase some but it’s OK#HatingLoveNotReallyHatingLove… This is Hannah signing off PS do not hate love.

Lost progress. When watching a program with a series of episodes, if I stop for a while to do something else, opening other apps, and then coming back to Prime Video, the Prime Video app loses my place in the series, taking me back to episodes that I've already watched. I always only watch on one device (iPhone 13), so this is not an issue of keeping progress in sync between multiple devices. Then when I try to bring up my current episode and seek through the episode to the location I last watched, every time I touch the seek button the Prime Video app shows me more commercials. Touching the seek button seems to trigger commercials every time. The app doesn't seem to keep track of how many commercials it's shown me -- it's happy to show me two more commercials even if I've already watched five.

Stop making the app worse!. It’s amazing to me how the last few updates have transformed this from being a really solid five star app to deserving less than one star. I gave it two out of loyalty. In the past, you could see the upcoming episodes under the one you were watching, like every other video streaming app. They changed that. In the past, the auto rotate kicked in at a much more intuitive point. They made that a lot worse as well, replacing it with a button. In the past, when you were watching a series, the app saved your progress, but now it only does so every so often. In the past, if you were watching an episode of a series and closed the app, when you re-opened that episode, it would start back up where you left off. Now it starts from the beginning. Many basic functions any video streaming app should have have been kneecap or removed in recent months. Honestly, it’s like a concerted effort to try to destroy the app. It was one of the best video streaming apps before, but now has become as enjoyable to use as scooping out your own eyeballs with a scalding nail. I don’t know if this is something that the developers are doing to look busy and save their jobs but please stop. Sitting on their hands and doing nothing would’ve been much more preferable. Roll it back a few versions and stay there.

Trouble while trying to chromecast. I can see the app’s quality is improving with new updates but I’m always facing a problem when trying to chromecast, because the button sometimes simply won’t show up! While my phone is connected to the TV and I can cast all other streaming apps o have on my phone, prime video is the only one I have to spend half an hour trying to make it work! So I would recommend either adding a permanent casting button or at least adding another fixed one in the setting, because when the first doesn’t show up you can at least trying to connect the app to the device going to the setting and then making the app work again. It’s the third time I’m deleting and reinstalling the app because it won’t work even after almost thirty minutes trying to make the button appear!

Why do I need an internet connection watch a download. Dont get me wrong this is a halfway decent app when you have a reliable internet source, but unfortunately if you’re like me and travel a lot for work you’re going to find the download system horrid. I purchased a such films as Battlestar Galactica, Apollo 13, and Mad Max: Fury Road, and the app would just freeze a download either barely into the installation, or just short of being completely downloaded. When it does work like with Camp Camp and Pulp Fiction, when I am riding in away in a bus the download won’t watch due to a lack of an internet connection. I thought the point of downloading a show or movie was so you could watch it while offline. Is there some new law requiring an internet connection to watch a download because it makes no sense otherwise. I pray you fix these issues ASAP.

One word: ads on content. Like, I’d get it if it was a smaller or a free service. Honestly, it’d be fine. But having to wait for something to load then I can click skip so I can then wait for the show I wanted to watch to load after? And even worse, the app crashes a lot when I hit skip, or just kick me to the Home Screen of the app. And maybe it wouldn’t bother me as much if you didn’t constantly push paid-for content and makes it more difficult than it should to filter the shows included with subscription. While The Grand Tour and The Tick are easily some of the best shows here, the latter is a HUGE example of missed opportunity through the lack of pushing. Even buying and watching super hero and comedy shows before finding The Tick myself, it never once showed up in suggestions. And that’s one of YOUR shows that I couldn’t find until a YouTuber mentioned it existed, off hand, in a video about something else entirely. So many missed opportunity and problems within the app, and the ads are just the Cherry on top that made me wanna rant about my gripes with the service.

Review. Enjoy for the most part. Don’t mind a few commercials. I really enjoy a lot of the foreign shows and movies. But don’t like only getting one season, I usually check to see how many seasons are available before starting something to see if I want to invest my time in something I may not get to continue. I hate finding a show that appeals to me only to find out there was only one season. For shows with only one season it would be nice to know if it gets wrapped up or ends in a cliffhanger. I don’t like spending time trying to research if everything gets resolved at the end of a season or two. It would be nice if it says one season but everything gets resolved or if it says cliffhanger. Who wants to enjoy a show that leaves things unresolved. No one! Thanks. Really really love when there is info on actors and some of their other work!

Prime video sync flaw. Overall prime is good, but when I purchase a video on my prime account the video does not always appear in my account. I access prime on my phone, tablet, computer and TV and yet sometimes a video I’ve purchased and am watching on my computer, or any other device, may take weeks or months to show up in ‘My Stuff’ on my TV, or any other device. When I try to switch between devices to continue watching a video the film may not be there or may take weeks to appear. I thought this was a one time thing, because it first happen about two years ago, but I’ve noticed it happening since then and again today when I purchased a video on my tablet and then tried to watch the video on my TV, the video needed to be repurchased, which I’m not about to do. I don’t share my devices with anyone so there’s no issue with my account being mixed with someone else’s, it just seems to be a syncing flaw.

Worth the Watch!. Come on Robin Williams one more time heck yeah! I love humor and I love Christmas, and Robin Williams and Candice don’t disappoint! This movie made me smile 😊 and keep smiling! With all the world upside down and the pandemic 😷 and sooo much more Robin Williams last movie 🎥 yesss I would watch this again. Merry Christmas 🎄🎁 folks and Happy New Year 🎊🎆🎈 2022 bring the year on.. I would have given the movie 5 stars ⭐️ but Robin Williams was a super comedian and he was always working on his humor, so out of fairness to one of the greatest comedians ever 4 stars ⭐️. So Robin where ever you are there’s always room for improvement! I see you just beyond the veil laughing and smiling 😊 and telling anyone within the sound of your vortex some really awesome jokes. We just can’t stop laughing 😂….

Pretty good. Prime app works great. Overall, it's relatively user friendly, awesome that data syncs to your other devices, and the content is fantastic. However, I have a few complaints: My biggest gripe: I'm not a fan of subscription-based payments, so I believe the monthly Prime membership should include access the ALL content, not just some content. It needs a more functional layout (it's too cluttered looking). Also- the Search function is tedious and time consuming if you don't have a microphone, you have to click letter-by-letter with your remote and pause typing before it will populate matching results. And what's with lack of predictive text here? Finally, I also wish users could make different shareable playlists for other Prime users.

good selection but poor app experience. i thoroughly enjoy the selection of tv shows and movies prime video brings. add ons, especially the HBO add on just heightens my experience. despite this, the developers have plenty of work to do with the app itself. it works just fine on the tv but the app is another story. often when i start a new episode the pause screen remains while the video continues to play in the background. i try to tap to make it go away and nothing happens. i try to tap anywhere to make it do anything like press back to return the home page or press pause and nothing works. i even exit the app and close the tab and the audio continues to play in the background. even turning off my phone it continues to play for several moments after. at first i thought it was just my ipad since it was an older model and has a history of issues but i continuously had the same issues on my iphone. not the end of the world but certainly annoying

A couple of issues. I like the selection of tv and movies available, plus that it gives me access to my ever growing digital movie library. One problem is that if you are binging a show and pause your TV show in the last few minutes, and exit the app, it automatically assumes that you don’t want to watch the end of the episode. The next episode automatically comes up and you have to backtrack, scroll, and watch 2 minutes of commercials to see the big reveal in the last few seconds of the episode. I also see a lot of episode reviews are incorrect (looking at you Smallville). Hopefully these issues will be corrected in the future.

Maybe improve your product before charging for it. Utter garbage. Amazon’s new canned response is “we’ve included advertisements” like it’s some added feature rather than another way to scam loyal customers out of more money. Okay, so as a company you decide to “include this amazing feature”? Well maybe you should spend a little of that extra capital making sure your app works consistently eh? Any time you switch between devices, it would be nice to pick up where you’ve left off in an episode WITHOUT having to rewatch your stupid ads over and over and OVER!! Or…maybe playback could be consistent? Perhaps use all of the little nuggets of info you’re gathering about me and play ads that are relevant?? (Maybe NOT ads for booze to sober person for example…) I’ll definitely be signing my name to every class action suit that comes along against this disgusting nonsense

Application was NOT fully tested before fielding. The features of the app that I have checked out, so far, are pretty slick; however, when you run across an important feature that falls flat and simply doesn’t work, it is quite frustrating. It is obvious that the “contact the seller” link that is provided in the order status section wasn’t tested (incompetence), or the engineering leadership identified the problem and released the product with a known flaw (ethically corrupt). When one clicks the link, it does not perform as expected, as it displays the tracking information for the order, not the contact information for the vendor. Having an autonomous and fully automated ordering system is great, but when there is a glitch and you cannot contact a human being to intervene and correct the problem, you quickly realize that Amazon’s goal is to completely eliminate human interaction. FIX THE PROBLEM.

Buffering-really?. We are HUGE Reacher fans and have read most of the books. We are hoping for many more seasons. The issue causing one less star? At least 5 times while watching a buffer wheel comes up, then the video stops. This happens with other videos as well. It happens on the LG TV, IPhone, and iPad. We have streaming through the cable service and there are no outages or issues with them. If we wait 5-10 minutes we have are put in at the correct part of the video but anywhere from 5-15 minutes the buffering starts again. All connections are fine and there is only one thing left - Prime. If we were not big Reacher fans we would not continue watching.

AVOID AT ALL COSTS. The worst company and the worst streaming app I’ve ever experienced. If I could give it negative stars I would. They very clearly have bots leaving positive reviews to adjust their rating because the internet is filled with others saying the same thing i am. The entire purpose of this app now is to force you into buying a dozen channels just to be able to watch any of the content. The UI is the worst of all the apps. None of the content I’ve purchased shows up as being mine when I search for it. Countless times it has tried to get me to purchase a movie or a season I ALREADY OWN. On top of that, if you search for a show/movie it will often make it seem as though it’s free until you start watching. Then that literal same video and any sequels (that were also listed as free) will suddenly cost money to watch. I’ve tried filing complaints, giving feedback, expressing concerns with customer service. Avoid this app like the plague, you’ll sign over the rights to every bit of privacy you have and in return you’ll be scammed out of your money and ignored by the company when you try to correct issues.

Needs basic functions added. The playback experience isn’t great. And since this is a movie app, I feel like that should be a big deal. There’s no reason the movie / show should stop playing anytime I exit the app. Having to restart the show every single time I go to send a text or check my email is super annoying. When pressing play, why does it default to portrait viewing instead of landscape…especially when my phone is already in landscape. The little “rotate screen” button isn’t useful because only rotates to landscape on one side. If your phone happens to be tilted to the other side, tapping the button to switch it to landscape turns the screen upside down. The only way to fix it is turn the phone upright again, wait for the app to register that the angle of the phone has changed, and then tilt it to the side again. NO ONE cares about XRay enough for it to be the default view. The only truly helpful and innovative feature is the swipe left or right to skip or go back 10 seconds. It’d also be great to have a slider for brightness in the app. Although I’m sure that’s not going to be considered since you wouldn’t want playback to be as convenient as it is on Netflix.

Great app. Only one small issue.... I found that if I pause what I’m playing on the app only a minute later it will totally close whatever it is I’m playing. I have an iPhone so other media apps will linger in the background so that if I pause for a moment I can come right back to it where I left off without having to reopen the app and press “play” again. Also I can’t make it a background window on my phone without full screening it first which is another thing other media apps do right away which is odd. But over all it is not too inconvenient of things. Just little nitpicks that could make an already great app even better and rival other media apps!

Poorly optimized app. A lot of people come here to complain about the ads and I get it. You already pay substantially for Prime, why would they need to make more money by selling ads? But I think this is the wrong place to complain about the company’s business practices. I would like to draw attention instead to what a half-baked app this is. As others have noted, it doesn’t sync across devices. It frequently doesn’t remember where I stopped watching at all. And to get to point in the episode it should have indexed to, I have to sit through ad breaks that I already sat through before. The bright side, if you can call it that, is that the experience on mobile is 1000% better than on Xbox, where the devs spent so little time and effort that the app is more or less unusable. The UI is unintuitive and it seems like they spared little effort to show you things you can spend more money on and largely neglected to show you things you might just want to watch.

Ok but some issues need to be fixed. Enjoy some of what prime offers but it’s not my go-to streaming app as there’s just too many others out there with more content. A couple of things that I dislike about this app is the forward and rewind functions (instead of just forwarding or rewinding, it tells you you have to hold to forward or rewind and takes a few second before it actually does it, whereas other apps just forward and rewind right away). The other thing is it doesn’t always go to where you last left off. Finally, my biggest complaint is that I started to watch more foreign shows, particularly Chinese drama, and problems I’ve noted include audio and video not syncing, and the audio will go out completely in parts of the show. Would be good if these can be fixed.

WORST CUSTOMER SERVICE EVER. I bought the season 38 The Challenge: Ride or Dies. I get on and episode 2 is asking me to buy it. I already bought the season so I call and they tell me wait an hour there was a system glitch it will be on then. I waited two hours and still was not fixed called again and was told a different reason so I asked for a supervisor. The supervisor said it was the system it can take 24-72 hours to correct. I was upset because I had bought the season and just wanted to watch the episode but understand. She said for the inconvenience she would refund me my prime membership and we ended the call. She calls me back remind you she is a SUPERVISOR and tells my I’m sorry I cancelled the membership instead of refunding it… like no I didn’t want it cancelled I don’t have 16$ to just spend right now when I already budgeted and paid for this month and your refund takes 3-5 days. She didn’t help at all and said well sorry. Worst customer service of my life.

Love it. Prime Video is great. The app itself has always run flawlessly on my phone. Using the Prime Video app on my TV has been great too. They have a lot of tv shows and movies to choose from. I like how they always remember where you left off. It’s nice that you can make different profiles so your shows aren’t mixed in with a family member’s shows or vice versa. They have a lot of kids show options as well which is great. The only thing I noticed about the app that was a negative, would be that sometimes after I’ve watched a show, it won’t show up in the “recently viewed” list and I have to search for it which is kind of a pain. Other than that though I’m very happy with Prime Video and it’s absolutely worth it to me.

Love it, but could use some improvements!. Our family loves watching Prime! Access to family friendly shows is what we look for most in our TV viewing. There are some PBS shows where we can see a few episodes or seasons and then others cost too much to buy. Would like to see shows like Murder She Wrote, etc have more seasons added. Also, I enjoy watching Law & Order SVU, so more seasons of that and other similar shows would be great. Would like to see more of the movies for kids be “prime” instead of having to pay for many that we would watch. Overall, use it way more than Netflix....thinking about giving it up, if Prime offers more.

Not enough free content. It’s really frustrating to find a movie (or show) that you’d like to watch, only to have to pay to see it. It’s also ridiculous to be able to watch a season or two of a series and find out in order for continue watching, you must pay, not only for the next season, but again for each succeeding season. Or pay for selective seasons by having to subscribe to a service like Paramount+. One example: some seasons of the reality show Survivor are free but others, in no particular order, require a P+ subscription. In the years I have had Prime, I paid for one movie only to find it playing on TBS network. I use the download option on my iPad mini for use during my frequent camping trips where there is no internet. It’s a nice feature. But Netflix has that option, too.

Where's my library?!?. I know that you guys just love to introduce Prime content, that's pretty much useless abroad. But removing My Library, you know, movies that I bought and that I own, seems to me like adding a new bug, not fixing anything tbh. Just creating chaos out of the completely fine app. Maybe by intention. ============================== After contacting customer support turned out that since I'm abroad, the app just told to Prime that my country isn't the US anymore. That switched country and bought movies disappeared. Huuuuuuuge bug. Bought movies are just like original DVDs or Blue-rays, played on let's say US Blueray player. They must be playable everywhere. And please don't make automatic software decisions before asking user is that really what user wants. Those are mobile devices that we're talking about, meaning they're moving, sometimes across the world, not only across the US. Something to think about Amazon's PMs.

Right now, it's screwed up.. After years of working like a charm, recently this app went haywire. It refuses to recognize that I've watched a movie or tv show, even when I go all the way to the end, and that show or movie REMAINS IN MY "CONTINUE WATCHING" LIST, ad infinitum. That list is now overloaded with shows I can't get rid of. (There has to be some function they dan add to allow you to REMOVE something from ""Continue Watching???" Also, it's taking forever to get the latest episodes on tv shows. On some shows I have on my watch list, it's been almost three weeks, and I haven't gotten the next episode yet. So, as of now, this app is a real mess and I have no idea why, all of a sudden, it got to be this way. I've tried to delete and reinstall the app. I've tried to change settings and delete things while accessing the Prime Video web page. Nothing has worked. And the help I was trying to get from a chat with customer service fixed nothing.

Does not fully clear when closed. I have discovered that Car Play texting and reading texts doesn’t work if Prime Video isn’t fully shut down on my iPhone. Even with the app closed, my home screen still thinks it’s there and shows me a play button. I think I may have to fully shut down my phone to clear it (cached?) before I can drive anywhere. This never happened with Netflix to any degree. And this is after the most recent update from Sept 8/21. Other than this frustrating bug, great app. UPDATE: Definitely have to power off my phone to clear out Prime Video so I can send and receive texts via Car Play. Prime video also shuts down if I use another audio app via Car Play.

Apple TV 4K app is poor. The audio is suddenly, and always on dialogue boost. I change it to other languages and back again, but the audio doesn’t stay constant. Ambient audio sound is imperceptible but the voices are SCREAMING in my ears. I know it’s a bug because, well I have ears, and I have experience with A/V… I started a movie and my system said the audio was of a “certain quality”, but then I accidentally changed audio language, when I meant to click subtitles (which would be easier if they implemented Apple’s recommend UI instead of their own), and now every show is making audio with DIALOG BOOST! Voices are so loud. Please include a reset A/V settings to default option or just make a separate menu for all that extra stuff. Content is solid. Thank you for Three Body. App UI is just not up to date. Still. Introducing ads to Prime gets negative stars.

Takes too long to switch devices. I love being able to watch shows and the low movie rental prices. However, what really annoys me is the fact that they limit the amount of devices that you can watch shows/movies on but then it takes forever to update when switching devices. I can’t count how many times I’ve tried switching from my phone to my tv for it to take over fifteen minutes for it to allow me to watch on the different device. No matter how many times I exit out of the app or turn off the device it continuously tells me that my video cannot play because it is “playing on another device.” If they are going to be that particular about how many devices can be used they should update their software so it runs faster. I shouldn’t have to wait fifteen minutes to continue my show on another device because their app doesn’t understand I’ve switched and closed out the app on other devices.

LOVE PRIME VIDEO!. Basically, everything you want is on here. I love that there are parental controls per the device you’re using and that you can have multiple devices watching prime video without an extra charge. I can sync all my digital movies from here to movies anywhere website, I prefer that over iTunes video any day. I also love the primer discounts for rentals and purchases that they run every so often. It’s about as cheap as red box but lasts longer, sometimes 7 days after the first viewing, and I don’t have to rush out of the house to drop it off by 9pm Kiel redbox requires. Another bonus is I can get HBO and other channels through Prime and cancel at anytime. LOVE that feature. I highly recommend it!!

Good in theory. Ok so the app works flawlessly. I’ve just finally got tired of hopeing that being a prime member actually means something. When was the last time something you purchased made it to your house in 2 days… same with the video app. The rotation of content has always been a little, slow, but this service came with being a prime member. That’s ok, I can handle that, but lately I've been for things to watch and every time I go into a category to browse (with the “free for me” on) it turn off every time I back out to the homepage or search something…….. all the rent/buy stuff is there again. I would just like to see what is available for my purchase of prime. I don’t want to see anything else unless I ask for it… NOT the other way around. Stop trying to up-sell me for something I’m already paying for. Having said that, I’d still recommend it to everyone and continue to use it. I mean, what’s the alternative.

9.24 added bugs!. Purchased a lot of movies. The app still recognizes the purchase but My Stuff/Purchases will only display 20 titles. Resorting from recent to A-Z or Z-A will display a different set but again limited to 20. Whoever thought that limiting purchase display list to 20 instead of being able to scroll though all purchases should be fired for incompetence. Tried to report but it sends you to a chat feature. After being bounced to several people, I got the standard uninstall and reinstall the app and restart ipad. Neither worked. Tried to report again and once more bounced to several different people in chat. They seem to be unwilling to report as a new bug when they fail to solve the issue. Their work around is to go to web address to access purchased movies/shows given My Stuff/purchases is broken. Alternative if you remember every purchase you can use search feature to find it and finally have the option to play. No more purchases until they get this fixed. The work arounds are annoying and take more time when it worked before the update. F on the last update and D- on chat experience.

Glitchy. I have a couple of issues with Prime: 1. It never loads the first time I try to play something, but circle spins, then comes up with a message that my device isn’t connected to the internet. I have to go out of Prime, go to another streaming app, open a show to play, then go back to Prime. This works, but I’ve never encountered this issue with any other app. 2. It seems like there used to be a lot more free content on Prime. Now that content is limited. I really don’t want to pay $3 to watch one episode of a multi-episode program. And why $20 to see a theatrical film? I pay less to see it on a big screen! I liked Prime better when all the content was “free” (we do pay for the service) and there were more choices.

Disappointment. I am highly disappointed in the lack of innovation and attention from one of the top Fortune 500 companies in the world. Not to mention how the founder is like the 2nd richest man in America (That’s besides the point) the point is I want to watch movies. If I purchase said movie on 1 app I expect it to be transferable to all my apps, but when I get in the shower trying to watch Transformers on my phone “the video isn’t available” is the only thing I’m left with. It’s not a major concern but it is a concern and complaint from a customer whose money, and concerns should be valued. Software development is a hot commodity nowadays hire you a couple pay them decently and focus on ironing out the kinks. Because the simple lack of concern just further proves what this company’s true value is and it’s not the satisfaction of its customers.

Options & Devices. I like the quality, features (on phone, your able to see the music that's playing during a spacific scene and all the main characters. Along with the seasons and episodes your currently on (if it's a TV show)), and I like the modern slick design. I don't appreciate the options (some movies you still have to buy or rent to enjoy) like 'The Grinch' among others for now. They have others available...that came out in 1920s but not the newer ones available! It has been frustrating that I have to watch on my phone for most of the features and am absolutely not able to watch anything on my laptop. I think it would be nice to have the same features available on Apple TV and so on. Lastly, it would be nice to be able to create multiple accounts for multiple people under 1 main account. Hope this helps! I look forward to seeing the changes in the future.

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Why am I paying for ads?. Can you explain to me why all of a sudden you’ve started charging me a subscription only to play unskippable ads on the app? You understand their are free to air apps we can use instead? At least when we see ads we know we’re being charged for it. Absolutely ridiculous the low level business practice. No other streaming service does this. Then you go and make sure only 5 star reviews show on the front of the app to fool unsuspecting victims into wasting their money, clearly I’m not the only one who’s put off.

Where's the subtitles?. How can they release movies that have foreign language for minutes and don't have any subtitles? Sure there are lots of great movies and series but it's frustrating to be twenty minutes into a movie where there's whole conversations not in English and subtitles only show for when they are speaking English. What gives? Other than that Prime I feel is better than Netflix which seems to make so many movies and series with constant blood splattering throughout.

Over charge. At least 6x in the month when it’s not the due date for my subscription prime video charge my bank multiple times for the money but not due til the start of next month I have to make sure I have no accessible funds in my account other they will steal it and my last account had over $200 of movies bought and paid for but when I could pay for my account for a month they got rid of em all and told me I had to start a new account even though I just renewed the subscription they said it was my banks job good app with shows but terrible service and theivery

Account Suspended. Extremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??

English language films with only foreign language previews.. They have had some terrific content but let’s face it they have a ship load of really low quality content that one would be struggling to give away. It’s definitely not worth paying $2.99 per month on top of my prime subscription to remove ads that are coming in July. Basically they are saying they are charging us more so that they can give us more but I’m happy with what I’m getting already apart from a crappy app and problem with previews mentioned below so that argument is really puerile . English language films with only foreign language previews. That’s dumb. How about focusing on getting things right ?

Cheap but lacking content. It is cheap and easy to use, but the content is lacking. Also I signed up for the one month free trial and it was an absolute headache on my laptop and I couldn’t get it to work. When I downloaded the app to my phone which worked very easily, I was charged a monthly subscription when I signed in. I paid it as it was only $3.99. However I’m annoyed that I could get my free month and that it worked perfectly only after paying a subscription. I won’t be using Prime again, you get what you pay for.

Annoying interface on AppleTV. Lately it's frustrating using the app on my Apple TV. Wanting to rewatch Rings of power the rewatch button doesn't reset the watched status of an episode unless you select that episode and select the loop icon. At times it simply resumes at the end credits when you watched it last. Annoying. Why not use the standard Apple way of holding down the button to be given an option to mark episode as watched or unwatched and it's easy. Why not watch again and reset the viewing status of all the seasons episodes 🤯 The scrubbing through an episode I slow, why not use the standard Apple way of being able to slide completely left or right. Not 30 second increments. Save that for the view with the frames hi lighted Frustrating experience

Slick. No gripes. I like it.. This is a good app with a good array of content. If you want to watch their content, pay, it’s a hassle free experience. I’ve stopped & started several times. Only thing to watch is it is surprisingly easy to buy by mistake. Simple resolution. Didn’t touch the mistaken purchase, & contacted customer support immediately. Again, no hassles. Can’t ask for better than that. 4 stars instead of 5, ‘cause 5 is for fans & 1 is for haters.

Ads on a paid service. Ads on a paid service is ridiculous & an unfair trading practice. Surely this is against some sort of consumer law. Being forced to watch ads every single episode at inopportune moments about totally unrelated things while you’re trying to watch something, ruins the experience the directors intended. Especially if you’re already paying for a service that you expect to have uninterrupted access to, it’s absurd. There’s almost no point to watching anything through this streaming platform if you’re going to be left furious no matter what you watch. Being forced to pay extra to have what you were supposed to already be receiving is bullying.

Faulty App for IPad. They have added advertising to all videos, and now the app doesn’t work. Whenever you try to play a movie, you get a spinning icon, and you hear the ads, and after that the movie wont play. Deleting the apps and resinstalliing (Their advice) doesn’t work. The only way you can no play a movie is to download first it and then watch it. Used to be a good service, but their modification for advertising is obviously faulty and has wrecked the app. They should test this better before rolling it out. I would try a different video service like Netflix, Paramount or Disney.

not worth it. Loved it at first - then you had to pay to add channels. you have pay to have no adds. you have to pay to watch anything remotely worthwhile. you have to pay to watch new releases. all the free stuff is mediocre. whatever happened to paying for a subscription and enjoying all the benefits in one go!! shame on you prime. App is not always user friendly and so many glitches. subtitles randomly appear on shows and you can’t turn them off. not to mention the seasons of a show that are not available :( you need to do better!!!!!

Updated review working now. Update: they fixed it so adjusting my review to reflect this so has gone from a 1 star to a 4 ⭐️ why u ask cause the menu in the app requires lots of clicks to go back to where u were so app still needs refining Running this app on my apple tv & u can see the preview video but as soon as u go start to watch anything on it u have sound but no picture yet if u pause & timeshift with the remote u can see the mini picture but the main whole screen is dark gray, updated app restarted apple tv box, restarted tv everything but this app still broken on apple tv. Now every other streaming app I have works fine ie netflix, binge, stan etc but this Prime one is broken so fix it plz. Thanks, I will adjust review when I see its fixed & working as it should.

Rubbish service. I’m really disappointed having to offer this poor review. Prime’s content is good and I’ve not experienced streaming problems when I’ve been able to log in. But look out if you experience an account problem. The steps to solve it go round and round and round without resolution. And good luck if call them. They apologise for not being able to help and assure you of an email within 24 to 48 hours which NEVER comes. I’ve called them no less than 5 times. So a couple of weeks without being able to log in. It’s beyond belief that something so simple can be this hard. I give up.

Slow and crashy. It’s a slow app and also crashy on a new Samsung tv. I always get oops something went wrong and then I have reset everything for it to work. Then if I ever airplay something and watch it on another tv it never stores what episode I watched up to. When I watch it from the app again it starts off from the beginning of an episode again. Also when a season finishes it doesn’t go to the first episode of the next season it just ends like there are no more episodes. The app is slow to load and slow to browse videos, the mixing in of paid movies is useless I pay for the content so only show me what’s available to me without paying another $30 to watch another season. Just be more like Netflix...show only the content we are paying to see, I don’t want to rent anything else!

Good content, buggy TV app. Loving some of the original shows, but the subtitle bug on Apple TV is an unending source of frustration. The setting doesn’t hold on Auto, and changes to other languages, or sometimes stops working altogether, unless you stop playing, set the subtitles to a different language, then set it back to Auto, exit the video and app, enter again and resume. You need to re-do this process every time you pause the video, or after ever episode. Especially frustrating for shows like Man in the High Castle where you need Auto subtitles on quite a bit.

Show that we’re free but are now not free. So I was watching Spider-Man into the spider verse then I decided to watch it again but it cost money and spider is my favorite so can you just not make spider far from home cost money please I find it quite annoying Netflix you don’t need to pay to watch a show you just need membership but for prime you do need to pay for shows even though you have the membership I think Netflix is then prime plus there is good show for 8+ so I think you should add the amazing world of gumball or teen titans or Johnny test add more 8+ shows I know this will get more people getting prime video

The worst app ever. I subscribed to Prime video to enjoy watching movies but unfortunately it keeps logging me back off and when it does, ain’t no way I can regain access to my account without calling the worse customer service on the planet, who on the other side, will continue to give me hard time to validate my account. The agent was in investigation mode and was asking some lethal cross examination to simply verify that it’s me who owns the account. So I said it’s not worth it. I cancelled my subscription right after the call. Won’t subscribe again. Won’t recommend to anyone.

What’s with the ads?? It’s a subscription service. The content is ok, not as diverse as I might hope for but my biggest gripe is the ads. I open the app and ads play, I start an episode of a show or a movie and it plays an ad. Yes I know they are just ads for shows but I am paying for data and don’t really want to pay a cent to watch ads trying to push programs I am not interested in. Where is the option to turn off ads? And more to the point, why isn’t that done automatically when I have the data use settings on the lowest possible to save every possible kilobyte???

Good content, great value, basic app. Prime video usually gets 2 or 3 big new movies a month, has some good tv shows, and some AMAZING original content. It is fantastic value for money with a yearly subscription. The video is high quality with no extra charge for 4k. Unfortunately the app really lets it down. There is only 1 user account which makes watching shows more difficult if a family member watches the same show. There is no like/dislike button so the same content shows up even if you already watched it and content that you have no interest in shows in the recommended list. The recently added list shows the same content month after month. There is a lot of bad movies but there are some hidden gems in there, but the app makes it difficult to find. I highly recommend prime video, I just wish the app was better.

Xbox App - Needs Fixing. Streaming on Xbox One feels like I’m watching a cartoon from 1980 that has been drawn on 80 grit sandpaper, and no matter what I try watching it consistently skips frames/glitches every few seconds. A quick google search shows it’s been a reoccurring issue for a lot of people since at least 2016 and the issue still isn’t fixed. Good variety of movies and shows, decent subscription price, but can’t stand watching at 144p and skipping frames

Paid subscription with ads???. This is not a free service, which is not my problem. My issue is that before every episode or movie you watch, an ad is played. This ruins the feel of being immersed in the content you are watching. If it was free then fair enough, play the advertisements. But we are paying to watch content on demand and should not have to watch an ad. Yes you can skip it, but it’s annoying to have to open the app to do so. Also, the subtitles are terrible. Incorrect words are often displayed and almost every caption is missing a space between two words. Some programs are dated incorrectly. A lot of content state they were made in 2020 but are clearly decades old.

SAVE MY LADY JANE!!. ITS QUITE LITERALLY ONE OF THE BEST SERIES YOU HAVE EVER TOOK ON TO CREATED PLEASE DON’T LET THE WORLDLY POTENTIAL IT HAS GO TO WASTE. ALL THE ARTICLES I HAVE READ ARE AWFULLY DISAPPOINTED ABOUT THE FACT YOU CANCELED SEASON 2, JUST BECAUSE IT DIDN’T GET ON LIST COME ON LISTEN TO THE PEOPLE! ALL THE CRITICS, IMDb 7.4/10, AND ROTTEN TOMATOES WITH A WHOPPING 94%???????????????? DO NOT QUESTION THESE REVIEWS AND SAVE SOMETHING THAT IS ALREADY TRULY ON THE ROAD OF SOMETHING LEGENDARY. WHOEVER WAS ON THE ROLE OF MARKETING THIS SERIES NEEDED TO BE BETTER BECAUSE THE TRUTH IS THE SHOW TAKING ON MULTIPLE DIFFERENT TROPES, PLOT, AND STORYLINES AND IT ALL BLENDING SO GOOD TOGETHER. ITS FUN, WEIRD, FUNNY, EXTRAORDINARY, FRESH, COHESIVE, SO PERFECTLY WRITTEN, AND EXECUTED IT HAS IT ALL!!!!!!!!!!!!!!!! DO NOT LET BASICALLY GIFT FROM THE HEAVENS GO. Desperately please undo your rapid and ignorant decision. As people we YEARN. YEARN. For a season 2. I would rate you guys a 5, honest i would, but going to minus 2 (only -2 due to for giving me another reason to be alive, still going give credit when its due) because you did this, all your fault! ON THE BRIGHT CHANGE YOUR MINDS, SOULS AND HEARTS IT WOULD 100 STARS.

Why the German text pop-ups, though.. In general, I like the app, the selection etc. But it’s getting really annoying having German text pop ups while watching in English. Not subtitles. I’m talking about accessibility text (text pop up for a sign, a letter etc). Which is fine, except when the German text actually REPLACES the in-movie English text, which means I miss plot or character information. A Google search shows it’s not an isolated thing, and has been going on for years. FIX IT.

Unskipable ads & Lack of content. Skippable ads are ok but if im paying for a service I dont want unskipable ads which sometimes play in the middle of a show. At the very least keep them to the start. These are not needed to keep the service running Bezos makes enough money. There are very few shows that id watch on this. Not enough quality content to justify the ads. Also incredibly disability unfriendly. Sometimes I turn on subtitles and on community the subtitles are often for the wrong episode. Just unacceptable. Id imagine its like this for other shows on the platform as well.

False advertising.. This was a decent streaming service until they added ads. They said and still say “5mins of ads every hour” it’s actually a lot longer of ads every 30mins or less, there is more ads than seeing the show itself as ads pop up every 3mins or less with no less than a min each time the ads pop up making it your spending more time watching ads than you are the actual show you want to watch. Now it becomes not just false advertising from prime but also scam and money scamming/theft due to no longer paying for a service they advertise but for the ads they forced their customers to accept. To stop ads we are expected to pay more which only stops the ads through some movies but not all making that extra money they want for no ads invalid as not all ads disappear.. if I could rate no stars I would. Prime went from being 4-5 star to 0 for this crime.

Bad quality, Lack of Subtitles. I started watching Watership Down on prime and had to turn it up to a volume level of 72- by comparison, I put the same movie on on Netflix and am now watching it at a volume level of 32. Netflix also had subtitles available which helps me to focus due to autism and Prime hasn’t had them on anything that I’ve watched so far. This is a very poor effort- it definitely reflects that Netflix has a better grasp of consumers. I am on a free trial with Prime, and since I can’t even hear many of the shows properly, I won’t be renewing.

Rating. I just don’t like the user friendly purchase part of your app I’ve nearly got a hundred movies in my list very annoying to have to scroll through. Should have a better set up than that. I noticed a lot of other customers making a comment about the same related issue. But nothing has been done about very sad. If the my stuff section is fitted for the customer. It would probably be best if I stopped buying movies from your service

I dont know how to feel about it. First of all, it is a very good app. It recommends tons of movies and series to watch. However, some movies you have to buy or rent and it can cost up to 30 dollars a movie/series. Second of all, it is crashy and can kick you out of the app multiple times. It is very annoying to keep trying to get into the app and putting the show that i am watching, on and on again. But one thing that i loved about this app is that there is lots of free anime to watch for the subscribers. I give this app a 3/5.

Bring back “free to me” toggle. The new UI for Prime Video is awful. It feels like a sales catalogue not a streaming platform. Too much space taken up by rent this or purchase that subscription. I could’ve maybe handled it when there was the free to me toggle that cleared it all away when I want to just look at what my monthly payment entitled me to. If this isn’t fixed pretty quick - I’ll be unsubscribing and based on the comments I’m seeing - so will a lot of other people! A little bit of advertising other things can be nice and I’ve tried one or two of the subscription add ons, but A) not being able to link existing subscriptions not the same product you offer just becomes annoying to see what you have to go to another app for and B) it’s too much of the real estate taken up. Finally the large format makes utilising the space more difficult and cumbersome. I used to see much more on one screen. Whoever approved UI experience testing results should be fired over this massive stuff up!

Good not awesome. Love the x-ray, hate the fact most tvs in Oz don’t support it, some issues in hd streaming and sync after minimising on an ipad, good that i can minimise. Still doesn’t compete with Netflix but i do enjoy many originals here. Needs work on their streaming and software, needs a larger selection of “paid for content,” as in i’m paying for prime and nothing here is tech free… dislike the idea they’d have a “free for me” switch as if i didn’t pay to be here.

Disappointed. I was very happy with prime in the beginning but when I went to watch, for example: Chicago fire 9th season you couldn’t watch any more until you subscribe to that channel, problem is even if I did I still couldn’t get it in Australia so there’s no point. That’s just 1 program. They’ve done it for a few other tv shows. I’m on the verge of canceling my prime as there’s nothing more frustrating than been half way through a series and you can’t go further. No I’m on the lookout for an app that has them all without pushing the purse stings further. Better not to have any. Saves money and stress.

Please supply Rifftrax movie presentations, with the option to mute the comments.. I would like to offer some feedback, but have found it difficult to do this in the right way. So firstly, as a new subscriber, I am enjoying the service, and can give it a high mark. I recently found that I could watch the cheesy, “The Sword and the Sorcerer”, movie from 1982. Unfortunately for me, it was shown with, what I felt was juvenile and not funny commentary from “Rifftrax”. This movie, when first released, was not meant to be taken seriously. Rifftrax’s comments wrecked the movie, and stepped all over the not at all subtle comedy, and non PC attitude of the original, replacing it with pretentious boorish comments. Whilst I accept that there may be an audience for this, it would be nice if it was possible to watch the original presentation. Thanks.

Apple TV app lacking. Apple TV app, Cant search forward and backward properly when watching something, its been known for ages nothings been done about it, simply change it back so we can quick search. Give us the chance to turn off the ads on the Apple TV app, we can choose free for me on the mobile app why cant we for the Apple TV app, 50 percent of the stuff on the Apple TV app is stuff thats not free and is essentially advertising. Fix the rewind forward function! Enough with the double tap wait as long as you wait on a VHS PLAYER!

Great way to survive winter.. Prime is a great service for people as it provides an amazing range of films and tv programs to engage everyone! I have watched whole runs of different series and discovered fabulous actors, writers and the values from the early 90’s to today. This also shows cultural and social changes especially for women, gay and trans people and how openly they were invisible or derided in scripts and how this changed over thirty plus years. Way to go Prime! As someone whose mobility is compromised and wet weather increases pain, Prime has made many a dreary day pass quickly. I also have Netflix, Stan, Disney and Apple courtesy of my generous daughters but I spend most of my time with Prime. Thank you for your great programming.

Fantastic some good shows well done guys and ladies. The shows are very good albeit very small we don’t see as much as what the Americans see which is disappointing we should be seeing a bit more content as they say Australia is number one and America is number 10 and that’s why we don’t get a lot but what we do get is okay keep up the good work

This streaming service from a tech leader!!!. What a bummer of a streaming service!?!? Even if you can put up with the lacklustre content, the interface, both app and smart TV, is super underwhelming and extraordinarily mediocre. The mobile app doesn’t even let you drag through the timeline. The app in general doesn’t promote the latest content based on viewing preferences, it doesn’t curate content based on views, it doesn’t give you an option to rate content, the interface is extremely clunky where it goes to the home page when you hit back, and the list goes on… If you’re even planning to compete with other streaming services, now is the time to pull your socks up.

Malfunctioning ads. The addition of longer ads at the start and mid of episodes is not ideal however the fact that the ads seem to malfunction is just completely infuriating. Being forced to watch an add being played again if i click back into an episode I’ve already started or that the mid way ad skips ahead a few scenes and if I toggle back to see the missed scenes it plays an unstoppable ad again is pathetic and completely ruins the watching experience. I will likely end my subscription if these issues aren’t resolved.

More Ads!. The app was already terrible with all the ads for channels that I will never subscribe to or to rent movies movies that are already included in other services I have. So now that they put more ads at the beginning and middle of shows it just makes it unbearable. Which is a shame as some of the content is good. I subscribe yearly, but when it comes up for renewal I will cancel. And then just subscribe for a couple of months a year to binge watch the prime originals that I want to see. So you’re getting a lot less of my dollars now.

Poor or no customer service when things go wrong. I had trouble with the sign on process and things went down hill from there. My account was locked, the system wanted verification of details done online but would not let me log in to provide the details as the account was “On Hold”. No response to my email. No published phone number for Australia. After 2 days I found a contact phone number on an unrelated site. Two calls to the call centre and each time I received a template email with a request for a copy of a paper credit card statement. I’m using a debit card so the online state has an account number rather than the card number. Really not worth the effort. Netflix was so much easier.

Loving it!. Lots of fabulous content for a really great price. I love the convenience of streaming apps and Prime has all the best features of Netflix, like continuous play when watching a series or the download to watch later feature. And for once, I actually don’t mind the advertisements that come on before watching a show, have discovered many other things I’ve enjoyed watching through these trailers. Would highly recommend Prime...👍👍👍

Interfaces really need a re-think.. While the volume of content available is awesome, the interfaces are ridiculous. For example, listing individual seasons for a TV show on the home page is stupid - people are looking for the SHOW, not the individual season. And the fact that you can’t easily turn auto-play on across your entire account for all your devices is just plain inconvenient in this day and age of bingeing.

Great value of money. For the price it’s great. I payed for the year so I saved a bit compared to paying per month. There is a lot to watch and some content is in 4K. Refreshing not having to pay more compared to Netflix. Actually quite hard to justify paying for Netflix when you get great content with any other subscription.

Jeff bezos is scum. Couldn’t just be happy as the one of the richest men on the planet. You have your employees living paycheck to paycheck, not even allowed toilet breaks, you’ve capitalised off of pandemics and destroyed small businesses. But like every cancer it doesn’t stop growing, even at the expense of everyone else. I ask you with the mandatory adverts you now force PAYING prime members to watch, is that money going towards paying your workers fairly? Fat chance. To anyone reading this, freeloading scum like bezos who had it easy from the start and used their privilege to kick everyone else to the dirt don’t deserve a cent of your money. Put your money to better use and buy a good vpn, and find a decent torrent site

App forgets play position and subtitles setting every time. If I want the app to remember my play position I have to exit play and refresh. With alarming regularity the app fails to automatically remember my place. When I switch apps and return to pick up where I was watching only minutes before I also have to go into the menu to reselect my closed caption/subtitles setting. Every single time. No other streaming app is this lazy. It’s been a problem for so long I doubt they’ll ever fix it.

Good but needs an edit. I think the pictures could be a little bigger in the menu plus when i click the free to me button it still shows movies to buy/rent. Also in my watch list when you go into a movie to read the details and come out again it goes back to the top of the list again which is very frustrating when youre near the bottom

Unable to change profile. Have been watching prime for years. Few weeks ago, I’m not able to change user profile in iPad Pro. It works fine in other iPads and iPhones. But with iPad Pro, it doesn’t allow me to change the profiles. I have to uninstall and install the app everytime just to change the user profile. Any idea how to rectify this?

Good choices, but disappointed at the amount of films you need to pay additionally for. I find the software clunky and not particularly intuitive. Good choices though. Bit disappointed that some of the shows we still have to pay for though, I thought the entire idea of having a pay monthly account was to watch waterbed you wanted. Why would I spend extra, I have accounts where I store my bought films, I don’t want to be hunting in multiple platforms to find my films!

Amazing App but need’s an Edit Update. This is an awesome Streaming app. The massively wide variety of movie’s is very good lots to watch and experience and customer service is amazing. The only annoyance is navigating through the movie’s i have purchased and downloaded, having to scroll all the way down to watch the 1st part of a movie to then scroll all the way up to watch the 2nd part. Don’t get me wrong i have somewhat gotten used to doing it multiple times but if you guy’s could add an edit option to move movie’s to wherever you’d wish or have movie’s such as Back To The Future all together instead of having to find them everywhere else. I hope you can do this sometime in the future as I believe it would make me and alot of other customers very happy.

adfree - not true. I pay the extra for ADFREE but it is NOT free of ads. There are still other digital content (not included in base subscription) for which there are ads for non-prime services that I don’t need to see because I already subscribe to them or will rent or buy from other sources and definitely NOT via prime. Also very confusing about what is paid extra or included. This is false and deceptive marketing by prime (in my country unlawful). Please stop it and only display what is actually included in the prime or change it to a limited ad subscription but not deceptively claiming it to be ad free.

Great shows for biding time only on Prime Video. It has been something of a revelation to find I could watch movies on my iPad or on my iPhone provided one had the time. My wife and I had been travelling overseas for 4 months, constantly on the move with some quiet down time along the way and they were the moments I reached for the iPad and watched a show till our next move to the next town or country. Thank you Prime Video for helping me to bide time. Regards Nicholas SPARTALIS 😇

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Pay for service AND pay for no ads?. Another ridiculous money gouging attempt from a greedy billionaire. Very happy to cancel this service honestly. I don’t care if it’s an additional 2.99 a month for the “ad free” option, if I am paying for your STREAMING service I am NOT watching ads, especially in a time where I can watch everything you produce for free online anyway.

Amazon Stack. Good app with great shows, but if I’m paying for it I don’t want commercials.

Ads. Too many long ads in the beginning and even while watching my show . already paying and now I need to pay extra to have no ads? I’m unsubscribing

Doesn’t work with Chromecast. I use chromecast to stream everything in my home. This app has streamed to my chromecast successfully twice, meaning I’ve gotten to use this streaming service twice in the several months I’ve been a prime member. I’m sure it works fine for viewing the content on your mobile device, but for those of us who would like to cast to our TVs, it’s essentially useless.

Why can’t I cast.. When I looked up this ap I was told I could cast through my chromecaat. But I am unable to do so. So I can only watch on my phone and not share w the rest of my family. So why I am paying for this????

Like Netflix but worse. It’s nice to use from time to time, especially since it’s all included with our prime membership, but it is definitely lacking in many regards. The titles are limited and often older or low quality. The few higher end tv shows or movies that sneak on are extremely over advertised (I was seeing Jack Ryan trailers for MONTHS). I’m not sure if this is due to it being a Canadian account, but Canadian Netflix has plenty of options still. The app is clunky, but works good enough. The option to skip ahead or back with screen taps is nice. It’s a real shame that it isn’t compatible with Apple TV or chrome cast though.

Ads on a streaming service really?. Can’t get any more greedy could you? Canceling sub and I hope you guys do too

Ads ??. I am very disappointed that I am getting ads on a streaming service which I pay for. It’s not enough that more than 80% of the movies and shows on here still need to be payed for on top of the subscription, but now I cant even watch a 30 minute episode without 3 ads popping up throughout the show :) Thank you for ruining my viewing experience.

No watch history across devices.. Kind of pointless when you can’t view your watch history across devices and family members are not responsible or accountable for their viewing habits. Will return if/when this is addressed. I do not want to CONTROL the household through parental controls. I would prefer transparency instead. If I have to turn on restrictions, I can not justify paying for it.

Chrome cast. Please add chromecast support! I would use this service much more but I cannot use it unless on my phone. Many shows are on prime which aren’t available elsewhere, however, like Netflix the offerings for Canada are much less robust than those for the USA. Still my kids enjoy it. But I can only use this streaming service from my computer and even then is a tedious thing. Chromecast support would really help.

Why?. Why are some show previews available on the app yet when I click on them it, im redirected to another streaming service where I have to pay like crave and stack tv. It should be like Netflix just show us your catalog and live the rest of the hullabaloo because it’s confusing and annoying.

No chrome cast support anymore. Cancelling subscription

Ads. Used to be that you subscribed and you got ad free shows. Now they expect you to pay $3 extra a month for no ad interruptions. Not only is it between episodes but plays 45s of ads in the middle of your show/movie multiple times an episode. It's ridiculous. I shouldn't be paying for a subscription but suddenly have to pay more for ad free shows. It's Amazon do they really need to make more money from ppl.

horrible. This is the worst streaming app in the world, you have to pay to get amazon prime but then you have to pay more money to ger no ads and pay more money to get movies or shows it makes no sense to even subscribe in the first place.

sad now. only a few good shows on it, the majority of which you need another subscription for. The default plan now has tons of ads as well, just a bad app and subject matter at this point

Google Chrome doesn’t work. I can’t connect on google chrome to watch in the tv.

Horrible. The app is so glitchy. Never seems to work. And now they added commercials that you can’t skip. Jeff bezos you bald headed eagle stop being so cheap and remove commercials.

Poor aspect ratio on 2018 iPad Pro 11". The app aspect ratio has not yet been optimized for the 2018 iPad Pro 11” causing black bars to appear on both sides of the screen, with there being no way to make a video actually full screen. Netflix and YouTube have already optimized their apps weeks ago. Prime Video is lagging behind.

Ads for a paid service. You pay for the service and still get unskippable ads. Completely unacceptable.

Oops another garbage service. There are probably only 10 good shows (2-3 great ones) featured through this entire app, and that is a generous number. It is disappointing to know that some of these shows that were actually worth watching will inevitably get cancelled because someone thought it would be a good idea to bring back the same amount of ads as you get on free content streaming services. 90% of the content is behind different additional paywalls, and the little that is not is badly cut up with ad placement. I just moved from one room to another, and so I had to temporarily close my iPad and open it again when I changed the room, this took less than 5 minutes. Once I opened the screen again, the video had closed and when I reloaded into the show I was watching (less than 10 minutes of the episode left), I was forced to rewatch the ads I had already watched. It started the episode again, and not 1 minute into the episode, I got the second set of ads that I had already watched for that episode. Tubi, Peacock, and Gem if I remember correctly are the titles of different apps with the exact same ad placement but they are completely free to use. They have also even begun creation of their own content, wild that they started free with ads and are now creating their own stuff, instead of adding ads after already being successful. Ready to go back to waiting for when the box set comes out, because the content and quality of this streaming service does not match the price paid to use its services.

Amazon Prime is so annoying. Not worth much to get for watching as can have six ads before starting a show

StackTV. I pay for a service. It’s not IMDb TV, but instead is a service I pay for so I really don’t appreciate the ads every 5 minutes or so into my episodes of shows. I would give it 3 stars at best because prime video is just not good enough for todays standards in terms of selection.

ads. if you wanna watch tv shows and get interrupted every 5 minute for ads go for it

Poor interface. It’s tough to re watch a t v show. When I open the app there is no way to continue where I left off and there are also more than one icons for the same show because each season has its own icon but there is no text indicating which season it is.

Pre-roll ads are incredibly annoying. This would be great without the ads.

Waiting for ads. Happy with the quality and content of shows. Super annoying to have to watch ads throughout the shows when you’re paying for a subscription viewing service. Disappointing. Watching Island of Bryan and there are multiple pauses for ads. Thank goodness they are only 15-45 seconds, otherwise would be moving to a new service where there are no ads.

Hate the Advertisements. Hate the non skippable ads.

Advertising platform. It used too be great. Now almost every show is an additional subscription. This is the most expensive video service on the market. Most shows are already available through your cable subscription.

Scamazon. No it’s not that bad, the service and selection is fine. The issue I personally have with it is that despite being a paid monthly subscription, there are still ads. There have been ads for a while but you could just skip them, now, the ads cannot be skipped. Jeff Bezos just trying to milk more money from consumers by taking from your wallet and time.

Ads on a streaming platform?. What’s the point of a streaming platform if it displays commercials? I might as well go back to cable.

Too much Advertisement. 2-3 advertisement in a video. Not worth buying subscription.

an overwhelming number of ads. an ad in between every eps

Ads? Does Jeff needs more money. Are ads necessary for a company making the profits Amazon does ?

Needs chromecast support!. Browsed around content seems great but I need to be able to watch on my TV like all the other streaming video apps.

Can’t take the greed anymore.. Introducing ads was annoying. Paywalling Dolby Atmos and Dolby Vision was a dealbreaker. Cancelled and got rid of this. Garbage decision by an out of touch leadership who put their pockets before the customers.

Trash. Ads on a paid service. ZERO class amazon.

Ads?. Same price but with ads, have to pay more now to get ad-free again? Nah, cancel thanks.

Ads?. Ads on a paid streaming service? The whole reason streaming is attractive is because of its convenience and lack of commercials. Unfortunately, Amazon Prime incorporates commercials into its programming. Every 5-10 minutes of viewing tv shows there is another minute to 90 seconds of ads.

ads are inappropriate. way too frequent ads for racist zionist movies

Extra charges?. Me and my husband rent three other streaming networks, Amazon prime is the only one were you pay for the service, then on top of the monthly fee you have to rent or buy the movies/shows you want to watch not to mention all the subscriptions. It’s just such a money grab and honestly not worth it. Also to my knowledge it’s the only streaming service that have commercials.

Disappointed. Very disappointing selection for Canada. Definitely not worth the cost. The selection is very limited and you still have to rent or subscribe to different services within the app . Will not be renewing as there is not enough content to justify price when regular tv services offer more selection and content

Pay to pay?. Why do I have to pay to use the service just to have the ability to buy movies

Decent selection clunky app. The selection is decent and it has good variety but the app is clunky and hard to navigate. Would benefit from being easier to navigate and from a recently watched option.

No Cast. Disappointed. No option to use with chrome-cast or anything.

???. What’s the point of paying for a monthly subscription if you have to pay extra for literally every good movie?

Ads. Stop

Take the adds off. I’m paying already for a subscription. Why do I have to put up with adds? I’d give 0.5 stars if I could

Ads = Cancelled my subscription. I don’t even remember signing up for Prime. It was that easy of a choice back in the day. Adding ads to Prime Video may have made it even easier to cancel the service. Just cancelled my subscription and deleted the app. See if it also changes my future purchases too. Bad move Amazon.

Too many advertisements. I’ve been paying over $100 a year for a prime subscription and now I’m having advertisements shoved in my face.

It’s ok. It’s good, but having Apple TV support would make this app/service way more useful!

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CC is problematic when any foreign language is involved, app fails to play 2/3 times. Prime video has been struggling mightily for several months much like it has many times in the past. Video cannot play. Stops/starts the session with no error message because it is in its own death loop. Wont even let you report the error. If you are hearing impaired and need CC, this app is a fail for any show that involves more than one language. For example, the show is primarily in English, you choose CC in English to watch. If someone starts speaking in French, you will get no English translation nor French text, you get to sit there watching two ppl speak with no CC at all. The CC only works when the speakers are speaking English. It is so easy to fix, but they choose not to. Massively disappointing particularly given the price.

Closed caption and freevee ads not sync. Captions on Prime videos are not organized as it should. The dialogues are not clear when its two short dialogue and meshed as one line. Should be taking turn between two people or more. Those videos with freevee ads, those captions disappear 10-15 seconds before ads appears. Very frustrating because the punchline or climax comments disappears. I have to play guessing game of what it was said. Point of this comment: look into user experience of captioning, it need improvement. I have watched Stargates, fringes, and many shows. But noticeable worse when came to Andromeda with ads. Annoying. I also wish I can download videos with ads so I can watch oversea or long hours of airplane.

Judge Judy. Fabulous show! Learning so much about human nature, manipulative personality disorders, sociopathy, narcissism, and predatory behaviors and all sometimes within one family system! Judge Judy very astute and seems to have a prescient sense about human nature and also an in-depth grasp and understanding of family law and is very comfortable in sharing her wisdom and understanding of these domains in a very useful and succinct manner. Love this show and learning so much. Great content and like like the respect and compassion Her Honor and her staff towards each and every person in the courtroom there. I noticed this as a theme throughout the content. Very quality content and presentation.

In-between-ers. What about us kids who aren’t teenagers yet or necessarily little kids either i wish there were more show options for us i want to watch river dale right but my parents wont let me just yet and so I’m having to watch the archies comics there good but not much like Riverdale and for us girls that are my age 12 we want more options a lot of the shows for our age are animated sometimes more leaning towards the boys so if you could get other options that would be great other than that prime is good well there is one more thing a lot of these shows you have to buy or rent ok other than those things its a good app

Great but.... It’s great don’t get me wrong but the problem is that sometimes that when I buy something it freezes and when I reload it the show/movie I buy says I have to buy it again but all the stuff I did doesn’t come its nothing big but please get it fixed it is so frustrating when I’m about to buy something and knocks me out please get that fixed it’s so annoying and agitating it might just be that my phone is not the newest kind or that my WiFi isn’t working right then but it is really really frustrating when it happens but besides that all in all I’d rate it 9.5 out of 10 it is still pretty cool

I love this app. I have been loving the prime app. As you all know we are mostly quarantined, with that said it is easy to download and pay for a ton of streaming services. I decided to get rid of all of them and keep Prime and Netflix. Since I stoped paying for sling tv I have been impressed with the amount of shows and variety that prime offers. I’m obsessed with true crime and this app has a ton of shows I have never heard of. I also have HBO with my prime subscription and I have not ran out of new and great programs. I especially love the Documentary’s. And I’m pretty sure this is the only place to watch the comedy Brides maids which has to be one of the funniest movies.

The sudden needed purchases. so I’m going on Prime Video and I’m trying to watch everyone hates Chris which I’ve been watching almost throughout the whole month of February and now for some reason it’s asking me to either buy or rent it and I’m just so confused is because I’ve already made it all the way to season three and now suddenly it’s just now asking me this like what’s the point if I’ve already watching the show in the middle of it and I haven’t asked to pay for it before why in the world would I pay it now? And the same thing has happened when I’m trying to watch the new season of iCarly or Carly is all grown up and she lives in apartment with her best friend and with Spencer and Freddy and Mrs. Benson and Freddy’s new daughter Millicent and now it’s asking me to pay for it it’s just 👿👎ridiculous

Reacher is outstanding!!!. After being so disappointed in the Bosch series, I was a little skeptical about my absolute favorite hero being brought to life in series format. But I was blown away by the casting of what I hope is the first of 26 Reacher novels coming to the screen on Prime! Alan Ritchson and the entire supporting cast are perfect! Please, please, PLEASE start filming the next series immediately! I don’t know if they have to be in order - I’d love to see The Persuader next - and I’d really love to see the short story High Heat made into a series…it was so suspenseful and included unexpected references. Thanks so much for outstanding entertainment!

Greedy.. Well, they did it again. Took a product and made it worse for the same price. Adding commercials unless we agree to pay even more even with price hikes throughout the years is just ridiculous. They already don’t deliver on time anymore, they don’t deliver on Sundays in a lot of areas that they say they do, half of things delivered are delayed even with the meaningless “prime promise” that’s never kept anymore and so many items are for sale on their site that have no prime shipping and insanely high shipping fees that prime is a greedy joke at this point. Maybe take the time to fix your company before asking for more money that goes into the hands of the top owners and absolutely not the under paid workers. Such a low quality product at this point. Just a step away from wish or temu at this point. What a joke.

Since purchased videos are now only available for 48 hrs it’s useless to me. This app used to be great - I purchased what I liked , downloaded it , then whenever I wanted to watch something & wasn’t online , like in waiting rooms or out somewhere or in bed at night (always have wifi off then ) , I always had loads to choose from . Now they often won’t play at all & say contact customer service or surprise, they’re no longer downloaded or if it plays at all it says I only have 48 hrs. or in a series , often won’t move on automatically to next episode like it used to . I like watching stuff over & over randomly when I want to , used to be great . Since I'm not going to go thru all my purchases every two days & download them again I’ll no longer buy any videos since I can’t ever see them when I want to any more . Wasted money

Love it, but could use some improvements!. Our family loves watching Prime! Access to family friendly shows is what we look for most in our TV viewing. There are some PBS shows where we can see a few episodes or seasons and then others cost too much to buy. Would like to see shows like Murder She Wrote, etc have more seasons added. Also, I enjoy watching Law & Order SVU, so more seasons of that and other similar shows would be great. Would like to see more of the movies for kids be “prime” instead of having to pay for many that we would watch. Overall, use it way more than Netflix....thinking about giving it up, if Prime offers more.

Glitchy. I have a couple of issues with Prime: 1. It never loads the first time I try to play something, but circle spins, then comes up with a message that my device isn’t connected to the internet. I have to go out of Prime, go to another streaming app, open a show to play, then go back to Prime. This works, but I’ve never encountered this issue with any other app. 2. It seems like there used to be a lot more free content on Prime. Now that content is limited. I really don’t want to pay $3 to watch one episode of a multi-episode program. And why $20 to see a theatrical film? I pay less to see it on a big screen! I liked Prime better when all the content was “free” (we do pay for the service) and there were more choices.

Could be better. It would be a great app/service if they could make a couple of tweaks. The selection is mostly good, the skipping/buffering is very low, and the “recommendations” are pretty close to good. However, what sense does it make to have a description of the show or movie and not let ys read the whole thing? You’re telling me that you can’t extend a box to fit the entire description or at least add a scrolling feature? Also, why is it nearly impossible to find what we have already watched? For those with kids, or just that want to rewatch something without having to run a search again, it would be great to have somewhere to go to see what has already been viewed. Fix these things and get more stars on an updated review.

Buggy and broken nearly unusable. The app on pc, mobile or tv all freeze hangup and then crash the moment an ad plays. Which if it’s the start of a show you’ll never get by that because until you hit some metric it will keep trying to show you ads on everything the moment you start something. On top of that they just crash out of nowhere. Sometimes on startup. Sometimes while watching a show(if you can get past the ads somehow). When the app crashes or closes on pc or mobile the audio is still present for up to 5 seconds. Oh ads will play the audio even if the app has frozen the timer isn’t running or the AP has just crashed for up to that 5 seconds. Why am I paying for a service to get ads anyways? May as well just turn my subscription off at this point.

Movies and Episodes can be better!. It’s unfortunate to see a number of the programs have not been renewed for a second or third season; for instance Rebel and In Contempt. Both of these movies had beautifully talented black queens playing major roles. Then we watched Sacrifice with Paula Patton, this movie should’ve had an sequel to it as well. Anyone who watched that movie was highly upset just as me and my daughter were to be left with so many unanswered pieces. There are a number of great movies but the programs that have been cancelled for second or third seasons should be taken off, and replaced with new and improved episodes that actually aren’t cancelled within the first seasons.

Great, can get slightly greater. It’s great and they should add more superhero shows, car shows, and prime originals of that nature eg comic book shows. Also please add more seasons to the tick, and invincible. Maybe add more grand tour or give you tubers petrolicious their own show. Also please put title\name of trailers and previews in-player before the skip button not after. Other than that great app n I look forward to more greatness, doing, and innovation. Also maybe give anon music his own podcast or interview season/show because he’s a great up-and-coming rapper. Also more adult cartoons like a prime original about killing aliens and zombies as young adults for a thriller comedy with life lessons vibe. And make Cleveland show free to prime

Trying to trick you.. They make it pretty hard to find things you already own. You can scroll through the things you’ve purchased but you can’t search them and when you do a regular search you can’t filter by things you own. They also keep different versions of the same movie completely separate. For example I own the 3 latest Spider-Man movies. If I search Spider-Man three different versions of the latest one come up at the top. One of which it shows that I own. But if I keep scrolling the other two show up but not the versions that I own. I had to scroll down really far to get to the ones that I own. At least in the mobile apps it is obvious which ones you own. On the TV app you have to click on it to find out.

DISLIKE UR NEW UPDATE AS OF AUGUST 23, 2025.. The new updates make watching a movie more difficult than easier. My entire screen set up is wasted space now. I lost the volume control which has always appeared above my screen. I would prefer to re-install the original set up in prime video… can u make that possible this is not a good update for someone that is not tech-savy and disabled…THE SOUND BAR ESPECIALLY IS A MAJOR ISSUE!!! From the moment I downloaded this app I would have recommended Prime Video to every one I know and given u a five star review and it was easy to use selections are endless but after downloading ur upgrade i would have given u ZERO STARS BUT IN ORDER TO MAKE THIS COMPLAINT I WAS FROCED TO GIVE U AT LEAST ONE STAR SO PLEASE CAN U FIX THE APP AND PUT IT BACK THE WAY IT WAS BEFORE AND MAKE IT USER/ FRIENDLY AGAIN INCLUDING THE SOUND BAR AROUND EVER MOVIE OR EVERY TV PROGRAM AS IT PLAYS. IF IT IS NOT BROKEN DO NOT FIX IT

Pretty good. Prime app works great. Overall, it's relatively user friendly, awesome that data syncs to your other devices, and the content is fantastic. However, I have a few complaints: My biggest gripe: I'm not a fan of subscription-based payments, so I believe the monthly Prime membership should include access the ALL content, not just some content. It needs a more functional layout (it's too cluttered looking). Also- the Search function is tedious and time consuming if you don't have a microphone, you have to click letter-by-letter with your remote and pause typing before it will populate matching results. And what's with lack of predictive text here? Finally, I also wish users could make different shareable playlists for other Prime users.

Disappointing. After years of enjoying the Prime Video portion of my Prime membership, the application has become a huge disappointment. Not only have they increased their prime membership but now they are adding commercials to what was once a haven from consumerism, and has the nerve to charge an additional 2.99$/month to get rid of them! They have also habitually delayed the posting new episodes of my favorite shows! It’s a hit and miss but what used to be available to stream the day after it was on the network takes anywhere from 2-7 days now! I cannot wait up to watch late night content anymore. I’m sick to death of daily being disappointed when someone forgot to post episodes on prime-provided channels! Good luck with your use of the prime video app. I hope you are prepared to feel like you are a compromise!

NO SEPARATE PROFILES / CAN’T PURCHASE FROM APP. I can’t believe there’s no option to create separate profiles under one account (like Netflix) unless I’m just not able to find that option? Because of this it gives me suggestions based on previous views of anyone who’s watched anything on my account. It’ll suggest content related to me, my husband’s & my kids past views when I have no interest in what they’re into. Even more frustrating is how complicated it is to make purchases from within the app or the lack of ability to make purchases from the app. It’s ridiculous that I have to go online and log into Amazon’s website, pay, then go back into the app to watch. It’s been a while but I believe I am able to make purchases within the app when I’m logged in on my TV.

Reliable, but with issues. Overall, this is a pretty good app. I use it on my iOS devices and my Android-based smart TV. The one very irritating issue I have is when browsing categorized content (movies listed under categories like Drama Movies, Historical Movies, Comedy Movies, etc.) on my TV, if I select a movie and add it to my watchlist, when I go back to resuming browsing more movies in that category, I am not returned to the appropriate category. In fact, I’m generally returned to an all together different category, some random movie selection, or the landing page. There doesn’t seem to be any rhyme or reason to it. I have to scroll around to find the category I was browsing. It’s very irritating.

Love the app BUT..... The app is great, I'm not gonna lie about that! My only issue & complaint about it right now is that, it just recently had an update & we now have profiles for multi-watchers within the house, which is great -- EXCEPT for whatever reason the new update & AppleTV seem to hate one another!! If you've let your screen saver come on, or you've gone from another app to Prime Video, good luck with getting it to open without having to restart ur entire AppleTV; PV literally sits on the screen that reads "Prime Video" trying to open the app & can't get past that point.. I've gone through everything troubleshooting wise & nothing has resolved it so IDK why it's having this issue with AppleTV but I hope it gets cleared up ASAP.. Once that happens my review will go back to 5 🌟stars!!

Am Prime Video. The app is a snap to use, and provides enough info for each video to help a person decide how to use the next 90 or 120 minutes. The biggest downside to me is that many of the choices provided to an Am Prime subscriber are really BAD movies: they’re not 'B' movies. No, they barely make it into the alphabet at all. More like 'V' movies or programs. And if there is a 'search' for a particular actor or director, the movies with some depth or interesting plots or where your search turns up movies of your actor choice, the best movies are NOT Am Prime. They may not be 'V' movies, but they miss 'A' and 'B' by a long-shot! And I was surprised at how few choices are Am Prime when I’m looking for work of a particular actor. There may be two, maybe three selections, but that’s it. And those selections are often not 'A' or 'B' either. I chalk up the gaps in decent choices as Am Prime learning how best to use this relatively new and attractive program. And so, I am hoping that there will improvement and more thought behind movie choices and program choices as Am Prime matures.

A couple of issues. I like the selection of tv and movies available, plus that it gives me access to my ever growing digital movie library. One problem is that if you are binging a show and pause your TV show in the last few minutes, and exit the app, it automatically assumes that you don’t want to watch the end of the episode. The next episode automatically comes up and you have to backtrack, scroll, and watch 2 minutes of commercials to see the big reveal in the last few seconds of the episode. I also see a lot of episode reviews are incorrect (looking at you Smallville). Hopefully these issues will be corrected in the future.

Not ready for Primetime. App has gotten increasingly more and more unstable in the last few weeks on my 4K Apple TV. App hangs on loading. I have to delete it and reinstall. Auto play on TV episodes is hit and miss as to whether or not it’s going to work. There is no autoplay setting that I can find in the Apple TV app since the addition of profiles. While we are on the subject of autoplay, the “are you still watching” is a nice feature but has horrible execution. The counter is apparently set to trigger after a certain number of episodes instead of on a timed interval. When you have a 4 year old wanting to watch Sarah and Duck and each episode is only 6-7 minutes you end up interacting with the app every 20 minutes or so. It would great if it did a timer/episode which ever is longer.

Buggy McBuggington.. First off, on the Apple TV version, you get a look at the interface... which you can’t interact with and then it pulls you out to a splash/logo screen. Then you get put back to the main screen... when it doesn’t crash, which it often does. When you watch a show, it rarely keeps track of where you are and you will find yourself having to search though episodes the next day to figure out where you left off. This is also true for the iPad/iPhone versions. Maybe Jeff can sell off 1/100,000,000th of this fortune to pay a developer to fix their app and servers so this works. The content is a bit spotty too. Some stuff, like the Expanse is excellent, other shows, not so good, but there is generally enough good on there to keep me happy.

Why did you remove the portrait mode??. I love using this app. The experience is the best. Xray feature is the best addition to have while watching anything. I realized that I did not update the app for couple weeks and when I did, I can no longer watch while being in portrait mode and have the xray on the bottom. I really wish you bring back this feature be used I prefer to watch on portrait mose jn some situations and this is the only streaming platform ive seen this feature on. So please bring it back or at least give me a reason why it was removed. My initial rating should be full five stars but until this feature gets added again I’ll keep it like this.

Great BUUUUT. The amount of audio issues this app has is completely unacceptable in the year 2024. It’s not hard. Every other streaming platform gets it right I'm not seeing the problem here... my iPad and the app are both up to date. I've tried numerous troubleshooting steps and nada. Sometimes I get lucky and it'll revert back to normal but the majority of the time the audio and visual are not in sync and also what is up with a couple episodes each season not having English audio??? lol I looked it up and this entire show should be in English on prime. And I'm being Nice in saying a couple. 10 episodes having to read the extremely fast paced captions in an anime is not doable for everyone sorry.

Pretty good video streaming app but lacks audio options.. The app functions well. The technical problem I have is the ads being blocked on some public WiFi causing me to have to start videos on mobile data then switching to WiFi after it starts. A non technical complain I have as Prime Videos lack of audio track options. Many foreign films have been dubbed over into English and just sounds and looks terrible. And there is no original language audio track to switch to. Sometimes it’s so bad I prefer to rent the movie on another service then watch it free on Prime. They need to always include the original audio track. Many times the translation is incorrect.

Good UI, lots of titles, annoying filters. I like this app. I never have any problems like crashing or anything. There are a lot of titles, they give good summary and background info, AND they still have user reviews which I think really enhances the browsing and watching experience. I end up choosing more titles I actually like so I finish more stuff on here than on other platforms. The recommendations are good too. My only complaint is that as far as I know, there’s no way to filter out stuff you cannot watch or even purchases on the app. So when you’re browsing you constantly have to check and see if you can even watch the titles before you get too interested:-/ Only reason I deducted a star.

Does not fully clear when closed. I have discovered that Car Play texting and reading texts doesn’t work if Prime Video isn’t fully shut down on my iPhone. Even with the app closed, my home screen still thinks it’s there and shows me a play button. I think I may have to fully shut down my phone to clear it (cached?) before I can drive anywhere. This never happened with Netflix to any degree. And this is after the most recent update from Sept 8/21. Other than this frustrating bug, great app. UPDATE: Definitely have to power off my phone to clear out Prime Video so I can send and receive texts via Car Play. Prime video also shuts down if I use another audio app via Car Play.

Glitchy App. The app constantly glitches. When I need to go out of a video/show and come back it will often restart the episode. Then when I try to fast forward it will only allow me to do so sometimes, no I’m not trying to do it during commercials. Then when it actually will let me fast forward it will not let me do so again if I landed in the wrong spot so I have to try my best to get it spot on. I’ll often have to go out of the app and back in multiple times to try to land on the place I was actually watching. Then randomly it’ll place me multiple episodes back even though you can clearly see it shows I’ve watch the next three episodes. It’s just annoying. Also yes I have the latest update it’s not that. Although this most recent update did nothing to fix this problem

Disappointment. I am highly disappointed in the lack of innovation and attention from one of the top Fortune 500 companies in the world. Not to mention how the founder is like the 2nd richest man in America (That’s besides the point) the point is I want to watch movies. If I purchase said movie on 1 app I expect it to be transferable to all my apps, but when I get in the shower trying to watch Transformers on my phone “the video isn’t available” is the only thing I’m left with. It’s not a major concern but it is a concern and complaint from a customer whose money, and concerns should be valued. Software development is a hot commodity nowadays hire you a couple pay them decently and focus on ironing out the kinks. Because the simple lack of concern just further proves what this company’s true value is and it’s not the satisfaction of its customers.

Sloppy UI. The UI is garbage. From my experience coders are really nice people ,who have a great talent. But this more proof that coders cannot do a good job creating UI even with their UX & UI software. This does not require a software program. What it does require is someone who intuitively understands how the general population thinks. I graduated in marketing; marketers use real live people in focus groups & data they collect to market products effectually; they do not turn it completely over to a computer program. Marketing should make hard copies of each screen should look, and hand care them the coders. They should copy the layout of each screen exactually as on the hard copies show. Trying to maneuver through poor quality UI has nothing to do with being “tech savvy.” Lousy UI does require our taking classes to become tech savvy. All that is needed to use lousy quality UI is being good at guessing games.

Keeping Me Entertained, But There’s Always a But!. I love this app, but it really could be easier to navigate. The way each season of a series is broken up is odd and unhelpful. I know it’s tricky since some seasons may be included in prime and not other seasons, but it’s not user friendly. Also, a “continue watching” section would be awesome. But, it’s not terrible to navigate and the selection is awesome. There are some really excellent shows and movies available and I love watching while I’m cleaning or working on projects. I’ve found the streaming to be reliable, as well. Thank you for the entertainment!

Disruptive and malfunctioning. I understand that I’m watching a program on a free with ads channel, but first of all, this app does not allow me to multitask during commercials. I have to stop anything that I’m doing, maximize the video screen, find the program episode again, watch however many commercials there are, and then re-expand the screen. that’s bad enough but lately it will show a commercial without any timeframe indicated, usually about 15 seconds, then indicate the last 45 more seconds of commercials, then another 105 seconds of commercials when that’s complete. This is getting ridiculous and untenable and I have no intention of continuing to use this. All they would need to do is allow the screen to continue to be in the minimal mode like the rest of the videos in this wouldn’t be an issue.

Critique By Audie. He movie was interesting, but it lacked intimacy between the 2 main characters. For example, when her husband was heating on her and she later found out about them, your story line was to demeanor her instead of empowering her. I would’ve given her a moment where she too could experience the love of her life loving her as well. Other opportunities missed, when he found out about the arrangement of marriage to save his life, you could’ve threw in a love child that she was caring before marriage,,, I watched this drama unfold only to be let. Down by an unrealistic end . why was to you have less than 10 minutes to have them meet their reincarnation s of themselves. If you were shooting for an award, Hermes’s one, The almost EXCELLENT MOVIE AWARD GOES TO…. YOU ,,

Love it!. I love having prime not just because shipping I like that when I buy movie I can pull up that library anywhere I go I don’t have shelves of DVDs or anything like that and if you ever have a problem which occasion I have with shipping and how it takes so long to get to me they have always been more than helpful and extremely kind and every once in while in most places you have to call you might get somebody had a bad day I’ve never gotten anyone that’s had a bad day when I called prime and had to use them because of an issue or anything else it’s always been positive

AppleTV CBS all access commercial break problem. When watching a show with CBS all access on the prime video app on my appleTV. The commercial freezes and the video stop or sometimes goes all black, but the sound continues. You can try to quit the app and go back and it will make you watch a lot of commercials but freeze again, if that doesn’t happen then the time bar get strange, you are at 75% but it is at the start of the show and you can’t fast forward. You will need to restart the appleTV and the. Open the app, start watching the video fast forward to the place you are at... watch all the commercials for the first and second break and the show will start where you left off. Then for each new commercial break it freezes and you have to reboot, it seem like I watch 100 commercials for each episode of Lower Decks. Help

Sneaking too many ads on us. I am an annual subscriber. I normally do not provide App reviews if most things are working well unless something stands out as very bad or some App is truly wonderful. But here, there is something that truly need fixing. First of all the next button gets clicked too often even when you adjust your grip on the device . I can live that. But ... What follows is seriously ghastly: When you find your way back to the episode and press play it *starts from the beginning* . NOTE: This also happens when the App gets suspended due to inactivity of say 1 minute caused by normal interruptions such as incoming call etc . When the episode restarts and you attempt to forward to your place in the video you are hit with anywhere from 2-6 ads based on where you were unfortunate enough to stop last . If you are unlucky enough to shoot ahead and need to rewind a section you will be hit with ads again. Have mercy on us! We are watching 6-8 more ads than we would normally just because your app is not resilient enough to save and remember our place in the video .

Where am I?. I find this app very frustrating. I like to stream TV series. I use different Apple devices to watch the same show, sometimes moving between Apple TV, iPhone and iPad. The app frequently can’t keep track of where I left off one one device, when transferring to another. Often it won’t work even on the same device and gets stuck restarting me on the same season, episode and position in the episode, when I resume the program. This is typically an episode I saw several days ago. I then have to navigate to another season and scan through the episodes when I left off. This is particularly annoying when I’ve paused my iPad to take a home call and I come back 5 minutes later to resume. Honestly Google, you need to fix this.

Needs basic functions added. The playback experience isn’t great. And since this is a movie app, I feel like that should be a big deal. There’s no reason the movie / show should stop playing anytime I exit the app. Having to restart the show every single time I go to send a text or check my email is super annoying. When pressing play, why does it default to portrait viewing instead of landscape…especially when my phone is already in landscape. The little “rotate screen” button isn’t useful because only rotates to landscape on one side. If your phone happens to be tilted to the other side, tapping the button to switch it to landscape turns the screen upside down. The only way to fix it is turn the phone upright again, wait for the app to register that the angle of the phone has changed, and then tilt it to the side again. NO ONE cares about XRay enough for it to be the default view. The only truly helpful and innovative feature is the swipe left or right to skip or go back 10 seconds. It’d also be great to have a slider for brightness in the app. Although I’m sure that’s not going to be considered since you wouldn’t want playback to be as convenient as it is on Netflix.

Love prime shows. Thank you for creating prime shows I rented few movies and came across some really clean cute shows free prime with Ads thank you I love some of the rentals and free movies I not into violence shows those should not be shown with the shootings violence we have here in America I like to see you make more shows showing kids to respect their elders like Doris day, Andy griffin show something like that this generation of kids need to see more of this you may think I sound old fashioned but what I saying is the truth put on shows chinny chunky bang bang wizard of oz these shows shows respect this is what kids need to see more of thank you for all you do

Great App - Needs Menu Help to be Awesome. Love Prime! It’s my favorite streaming platform. To make it awesome....it needs a user-defined view for purchased movies/shows! The cataloging views on my phone, tablet and TV are second rate. Let the user define (by different views) how they see their library! I don’t care to see a default chronological sort of what I’ve purchased! I DO care that 4 movies in a series are grouped together so I don’t have to scroll through 300 titles to find one of them. Also, show two or more rows of my purchases. A single row scroll is sooo yesteryear! I have 200 plus purchases and it’s getting harder and harder to find things. Please help. Last comment, allow purchases on my iPhone! Don’t make me log into another device for purchase.

Peppa Pig should be taking down 🚫. My name is Imogen and I’m 11 years old. I was watching Peppa pig younger and fell in love with it. But then when I got older people were talking about how shows a lot of bad things in it. So as a 11 year old I had to see for myself by watching Peppa pig again. Because….Peppa pig is a very easy show to edit to where you can change the title in any episode of your choice and post it or keep it in your photos/camera roll And as I was watching Peppa Pig I saw a lot of wrong things. The bad 1: in the introduction when Peppa pig said her parents name’s she said mommy pig daddy pig. And then the fact that what her parents call each other. 2: when they cry it goes up but in real life it’s nothing like that instead it’s where the tears go down onto our faces. 3: the fact that we don’t really see there teeth. imagine the pain that a

Disappointed. Also have been a prime member for some time and I was really enjoying prime video up until they put ads in every video. 1 minute ads that’s seem to happen every three minutes think it’s kind of wrong for them to put ads in their videos while also paying for my membership Have been continuing using prime video and tonight is the last time I will be using it. I was watching a tv show and the ads seemed more frequent than what they would on regular tv but in prime’s defensive most only lasted a min. Until the one I just got of 3 minutes I’d rather just use other streaming sights. Most movies and what not on here you have to pay for anyways. I believe the ads have gotten worse. You can watch the freeve videos with less adds than the prime video one’s probably gonna make the switch to paramount or another streaming service

Buffering-really?. We are HUGE Reacher fans and have read most of the books. We are hoping for many more seasons. The issue causing one less star? At least 5 times while watching a buffer wheel comes up, then the video stops. This happens with other videos as well. It happens on the LG TV, IPhone, and iPad. We have streaming through the cable service and there are no outages or issues with them. If we wait 5-10 minutes we have are put in at the correct part of the video but anywhere from 5-15 minutes the buffering starts again. All connections are fine and there is only one thing left - Prime. If we were not big Reacher fans we would not continue watching.

Merely okay. I like the content and I use the app a lot but it definitely is buggy and lacks some common sense features. One thing that would be helpful is having a way to organize purchased items better. I have over 200 purchases and scrolling through in order of when I bought them is a hassle. As for bugs, I download a lot of my favorites because I want to be able to watch things when I am offline, like on an airplane for example. I constantly have it spinning for several minutes if I am not online. It apparently has problems loading if it doesn’t have an internet connection. What’s the point of downloading stuff if you can’t watch it without an internet connection? Also, just happened yet again today. I made a purchase for my wife to watch, it charged my CC and…nothing. It’s been a couple hours and still not in my library. Last time this happened I ended up spending over an hour chatting with customer service, rebooting, clearing the cache, etc and ultimately nothing worked except time. Give it a day or so I guess… Other services work significantly better than Prime Video. Good content but poor execution.

My favorite streaming service, but for 1 BIG problem. I love the movie and show selections included in Prime. I LOVE the selection of crime shows from the UK and the shows from PBS. The one complaint, and it’s a pretty big one, is that stream frequently fails/crashes/goes back to the selection screen. This happens several times every week. It also happens on both iPad and iPhone apps. Sometimes it will resume working when it select play, but usually it will continue to fail and Nothing but time will resolve it. When this happens have tried restarting the app, uninstall/reinstalling the app, switching from WiFi to cellular. Nothing I have tried has provided a better solution than time away from the app. Please fix this.