Amazon Prime Video App Reviews

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doesn’t work like it’s supposed to. So the app is pretty good when it works and it’s worked mostly well for the couple of years I’ve been a prime member. I like that if you tap the screen while watching something you can learn more about the actors or general trivia about the scene. It’s also nice that I could easily pick up where I left off. For a long time the last thing I watched would appear at the top. But I noticed lately that I sometimes have to search the title of what I was in the middle of watching if I stopped midway. It’s especially frustrating if I’m tired and the title doesn’t come to mind right away. The most frustrating problem I’ve had lately is videos not playing at all. I get an error message saying it can’t connect to the Internet. But I have no problems streaming videos or music in other apps or browser. It’ll be hours before it’ll let me watch anything.

I love it but …. But I hate that you have to purchase some movies and the look of the app like do you even like celebrate Christmas day and Christmas movies and Christmas stuff do they make the ad look like a head scarfs Christmas hatSnow and that’s it and the prime video logo I want to see that and awesome oh well but also because you know I’ll be watching it are you watching odd squad cars are yeah are you getting into child Hood State because I mean don’t we all remember our childhood and I’d be watching pretty good stuff on there not really much to be watching but I like everything about it I like that they have all these movies and stuff I hate that you have to purchase some but it’s OK#HatingLoveNotReallyHatingLove… This is Hannah signing off PS do not hate love.

Good in theory. Ok so the app works flawlessly. I’ve just finally got tired of hopeing that being a prime member actually means something. When was the last time something you purchased made it to your house in 2 days… same with the video app. The rotation of content has always been a little, slow, but this service came with being a prime member. That’s ok, I can handle that, but lately I've been for things to watch and every time I go into a category to browse (with the “free for me” on) it turn off every time I back out to the homepage or search something…….. all the rent/buy stuff is there again. I would just like to see what is available for my purchase of prime. I don’t want to see anything else unless I ask for it… NOT the other way around. Stop trying to up-sell me for something I’m already paying for. Having said that, I’d still recommend it to everyone and continue to use it. I mean, what’s the alternative.

Takes too long to switch devices. I love being able to watch shows and the low movie rental prices. However, what really annoys me is the fact that they limit the amount of devices that you can watch shows/movies on but then it takes forever to update when switching devices. I can’t count how many times I’ve tried switching from my phone to my tv for it to take over fifteen minutes for it to allow me to watch on the different device. No matter how many times I exit out of the app or turn off the device it continuously tells me that my video cannot play because it is “playing on another device.” If they are going to be that particular about how many devices can be used they should update their software so it runs faster. I shouldn’t have to wait fifteen minutes to continue my show on another device because their app doesn’t understand I’ve switched and closed out the app on other devices.

Worth the Watch!. Come on Robin Williams one more time heck yeah! I love humor and I love Christmas, and Robin Williams and Candice don’t disappoint! This movie made me smile 😊 and keep smiling! With all the world upside down and the pandemic 😷 and sooo much more Robin Williams last movie 🎥 yesss I would watch this again. Merry Christmas 🎄🎁 folks and Happy New Year 🎊🎆🎈 2022 bring the year on.. I would have given the movie 5 stars ⭐️ but Robin Williams was a super comedian and he was always working on his humor, so out of fairness to one of the greatest comedians ever 4 stars ⭐️. So Robin where ever you are there’s always room for improvement! I see you just beyond the veil laughing and smiling 😊 and telling anyone within the sound of your vortex some really awesome jokes. We just can’t stop laughing 😂….

Ad Supported FreeVee on Prime Video.?. If you want to put shows that we’re on Prime Video & put them on FreeVee fine, but people paying for Prime Video should not be subject to the ads when watching a FreeVee labeled show through the Prime Video app. Why couldn’t you just leave it without ads on Prime Video & also put them on FreeVee with ads.? You even have a separate FreeVee app. You couldn’t just make everything on the FreeVee app with ads & everything on the Prime Video app without ads.? You took Dark Shadows & injected it with ads even though we’re watching it on Prime Video. You now have a show that runs about 22min an episode injected with ads that just ruin the experience. That’s not what I’m paying y’all every month for. Who’s the genius who decided that.? I understand shows like Leverage: Redemption that were never on Prime video being on FreeVee, I get it, but Dark Shadows: The Beginning was on ad-free Prime way b/f ad-supported FreeVee.

Prime Video is for movie lovers, WHY???. First, you can get a 5 star rating to see how others are feeling about the movie you are considering. You will see right away the year it was made and who is in the cast. Second and my favorite, You can click onto the the cast and get individual pictures of each cast member and feedback on their film history. How many times have you watched a movie and wanted to know who played that character? Prime has made it easy for you to find out the name of that character you didn't know before. Third, lists other movies that people watched that had watched this movie. Often leading to another movie that was just as good. Fourth and fantastic, I can type in favorite actors, favorite directors, specific countries, to get lists of movies I would like to watch for whatever category reasons I want. Fabulous for anyone who wants to do film studies. You can type in about any subject and find movies that will fall into the category you want to focus on. No other video provider offers as many choices in movies, TV, documentaries, series, and anything else you can think of. They have made a point to cover just about everything a home entertainment app audience tastes and needs could possibly want to find. I am a 68 year old retired elementary school teacher and grandma who happens to be a movie enthusiasts. I hope this helps some people decide if Prime Video is for them.

Great app. Only one small issue.... I found that if I pause what I’m playing on the app only a minute later it will totally close whatever it is I’m playing. I have an iPhone so other media apps will linger in the background so that if I pause for a moment I can come right back to it where I left off without having to reopen the app and press “play” again. Also I can’t make it a background window on my phone without full screening it first which is another thing other media apps do right away which is odd. But over all it is not too inconvenient of things. Just little nitpicks that could make an already great app even better and rival other media apps!

Glitchy. I have a couple of issues with Prime: 1. It never loads the first time I try to play something, but circle spins, then comes up with a message that my device isn’t connected to the internet. I have to go out of Prime, go to another streaming app, open a show to play, then go back to Prime. This works, but I’ve never encountered this issue with any other app. 2. It seems like there used to be a lot more free content on Prime. Now that content is limited. I really don’t want to pay $3 to watch one episode of a multi-episode program. And why $20 to see a theatrical film? I pay less to see it on a big screen! I liked Prime better when all the content was “free” (we do pay for the service) and there were more choices.

Was a fan,.. Still am just less now.. Have always loved your app. Was thrilled when you add support for the Chrome cast, love all your originals, and you have a great selection of shows. Then, you did the Netflix thing, asking if I'm still watching after a 2 to 3 episodes,.. Sigh,.. Most obnoxious thing ever. I work from home and have the tv on while I'm working,.. Insanely annoying to have to take my phone out, unlock it, try to remember which episode I was on (as your app only some times plays the right one when I get back on to it, if my wife is watching and she has watched past what I have it just goes to that). Then wait for the app to open, load up, find the correct episode, then start it over, as half the time it just restarts the episode, try to use the tiny bar to fast forward to where I was,.. Sorry,I hate this new update,.. 2 stars off, love everything else.

Not enough free content. It’s really frustrating to find a movie (or show) that you’d like to watch, only to have to pay to see it. It’s also ridiculous to be able to watch a season or two of a series and find out in order for continue watching, you must pay, not only for the next season, but again for each succeeding season. Or pay for selective seasons by having to subscribe to a service like Paramount+. One example: some seasons of the reality show Survivor are free but others, in no particular order, require a P+ subscription. In the years I have had Prime, I paid for one movie only to find it playing on TBS network. I use the download option on my iPad mini for use during my frequent camping trips where there is no internet. It’s a nice feature. But Netflix has that option, too.

9.24 added bugs!. Purchased a lot of movies. The app still recognizes the purchase but My Stuff/Purchases will only display 20 titles. Resorting from recent to A-Z or Z-A will display a different set but again limited to 20. Whoever thought that limiting purchase display list to 20 instead of being able to scroll though all purchases should be fired for incompetence. Tried to report but it sends you to a chat feature. After being bounced to several people, I got the standard uninstall and reinstall the app and restart ipad. Neither worked. Tried to report again and once more bounced to several different people in chat. They seem to be unwilling to report as a new bug when they fail to solve the issue. Their work around is to go to web address to access purchased movies/shows given My Stuff/purchases is broken. Alternative if you remember every purchase you can use search feature to find it and finally have the option to play. No more purchases until they get this fixed. The work arounds are annoying and take more time when it worked before the update. F on the last update and D- on chat experience.

Prime video sync flaw. Overall prime is good, but when I purchase a video on my prime account the video does not always appear in my account. I access prime on my phone, tablet, computer and TV and yet sometimes a video I’ve purchased and am watching on my computer, or any other device, may take weeks or months to show up in ‘My Stuff’ on my TV, or any other device. When I try to switch between devices to continue watching a video the film may not be there or may take weeks to appear. I thought this was a one time thing, because it first happen about two years ago, but I’ve noticed it happening since then and again today when I purchased a video on my tablet and then tried to watch the video on my TV, the video needed to be repurchased, which I’m not about to do. I don’t share my devices with anyone so there’s no issue with my account being mixed with someone else’s, it just seems to be a syncing flaw.

Not ready for Primetime. App has gotten increasingly more and more unstable in the last few weeks on my 4K Apple TV. App hangs on loading. I have to delete it and reinstall. Auto play on TV episodes is hit and miss as to whether or not it’s going to work. There is no autoplay setting that I can find in the Apple TV app since the addition of profiles. While we are on the subject of autoplay, the “are you still watching” is a nice feature but has horrible execution. The counter is apparently set to trigger after a certain number of episodes instead of on a timed interval. When you have a 4 year old wanting to watch Sarah and Duck and each episode is only 6-7 minutes you end up interacting with the app every 20 minutes or so. It would great if it did a timer/episode which ever is longer.

One word: ads on content. Like, I’d get it if it was a smaller or a free service. Honestly, it’d be fine. But having to wait for something to load then I can click skip so I can then wait for the show I wanted to watch to load after? And even worse, the app crashes a lot when I hit skip, or just kick me to the Home Screen of the app. And maybe it wouldn’t bother me as much if you didn’t constantly push paid-for content and makes it more difficult than it should to filter the shows included with subscription. While The Grand Tour and The Tick are easily some of the best shows here, the latter is a HUGE example of missed opportunity through the lack of pushing. Even buying and watching super hero and comedy shows before finding The Tick myself, it never once showed up in suggestions. And that’s one of YOUR shows that I couldn’t find until a YouTuber mentioned it existed, off hand, in a video about something else entirely. So many missed opportunity and problems within the app, and the ads are just the Cherry on top that made me wanna rant about my gripes with the service.

Bad Experience. After entering the app I was asked to sign-in. Like many people I have my account passwords saved on my phone for ease of use. But, when using this app the fingerprint scan used to verify my identity didnt even appear on screen! By habit I knew what it wanted me to do. Furthermore, after entering the password the app wouldn’t even accept it. I checked to make sure it was the right one and it was, even after manually entering it it still wouldn't work. After a bunch of failed capchas and other little issues I had with this app it finally let me in after resetting my password. Now I have to update it on all my devices... With that being said, my other experiences with the app have been good. The layout out of the is quite nice and I like it more than other streaming apps. Its straight forward, intuitive and dark tones make for a good color scheme.

Application was NOT fully tested before fielding. The features of the app that I have checked out, so far, are pretty slick; however, when you run across an important feature that falls flat and simply doesn’t work, it is quite frustrating. It is obvious that the “contact the seller” link that is provided in the order status section wasn’t tested (incompetence), or the engineering leadership identified the problem and released the product with a known flaw (ethically corrupt). When one clicks the link, it does not perform as expected, as it displays the tracking information for the order, not the contact information for the vendor. Having an autonomous and fully automated ordering system is great, but when there is a glitch and you cannot contact a human being to intervene and correct the problem, you quickly realize that Amazon’s goal is to completely eliminate human interaction. FIX THE PROBLEM.

Critique By Audie. He movie was interesting, but it lacked intimacy between the 2 main characters. For example, when her husband was heating on her and she later found out about them, your story line was to demeanor her instead of empowering her. I would’ve given her a moment where she too could experience the love of her life loving her as well. Other opportunities missed, when he found out about the arrangement of marriage to save his life, you could’ve threw in a love child that she was caring before marriage,,, I watched this drama unfold only to be let. Down by an unrealistic end . why was to you have less than 10 minutes to have them meet their reincarnation s of themselves. If you were shooting for an award, Hermes’s one, The almost EXCELLENT MOVIE AWARD GOES TO…. YOU ,,

Slow to load videos. Can you fix the bug where the video loading screen spins but won’t play the video? I uninstalled and reinstalled the app, rebooted my iPad, and have the latest iOS. However, I still get a black screen with a spinning circle when I tap on an episode of a show that I want to watch. I have no other issues on other video streaming apps. This issue started two updates back. Update: I have updated my iOS, the app, signed off and signed back in and I still get a spinning circle animation when I tap on the episode I want to watch. UPDATE: I fixed the issue by removing my old devices from my iCloud account. UPDATE 2: I am getting the spinning circle and playback error again.

Where's my library?!?. I know that you guys just love to introduce Prime content, that's pretty much useless abroad. But removing My Library, you know, movies that I bought and that I own, seems to me like adding a new bug, not fixing anything tbh. Just creating chaos out of the completely fine app. Maybe by intention. ============================== After contacting customer support turned out that since I'm abroad, the app just told to Prime that my country isn't the US anymore. That switched country and bought movies disappeared. Huuuuuuuge bug. Bought movies are just like original DVDs or Blue-rays, played on let's say US Blueray player. They must be playable everywhere. And please don't make automatic software decisions before asking user is that really what user wants. Those are mobile devices that we're talking about, meaning they're moving, sometimes across the world, not only across the US. Something to think about Amazon's PMs.

Sloppy UI. The UI is garbage. From my experience coders are really nice people ,who have a great talent. But this more proof that coders cannot do a good job creating UI even with their UX & UI software. This does not require a software program. What it does require is someone who intuitively understands how the general population thinks. I graduated in marketing; marketers use real live people in focus groups & data they collect to market products effectually; they do not turn it completely over to a computer program. Marketing should make hard copies of each screen should look, and hand care them the coders. They should copy the layout of each screen exactually as on the hard copies show. Trying to maneuver through poor quality UI has nothing to do with being “tech savvy.” Lousy UI does require our taking classes to become tech savvy. All that is needed to use lousy quality UI is being good at guessing games.

Great App - Needs Menu Help to be Awesome. Love Prime! It’s my favorite streaming platform. To make it awesome....it needs a user-defined view for purchased movies/shows! The cataloging views on my phone, tablet and TV are second rate. Let the user define (by different views) how they see their library! I don’t care to see a default chronological sort of what I’ve purchased! I DO care that 4 movies in a series are grouped together so I don’t have to scroll through 300 titles to find one of them. Also, show two or more rows of my purchases. A single row scroll is sooo yesteryear! I have 200 plus purchases and it’s getting harder and harder to find things. Please help. Last comment, allow purchases on my iPhone! Don’t make me log into another device for purchase.

Kinda useless. Stuff just doesn’t play anymore. A 1 hour video- I give up after waiting half an hour of loading for it to play. I seriously have to download videos for any of them to play. I’ve been in contact with them off and on for the past year and the only thing they can come up with is, close out/reopen, reboot device, delete/download the app, none of this has worked. Now, nothing plays at all. It’ll load for probably 15 minutes then it says there was a problem streaming or playing the video. Last time it did that, it also said there was a problem with the devices internet connection. Now, there is nothing wrong with my internet connection because at the same time, I can stream stuff of similar duration on another app and those NEVER take longer than 4-5 seconds to play. Also when I go into account settings it sits there and loads for a lot longer than it should. BTW, same story on 2 of my iPhones and yes, I have the resolution set to the lowest level

Can’t perform its basic functions. Prime Video is terrible as a streaming service. Your account doesn’t sync, so if you watch something on your phone and try to continue on your tv, it has no memory of it and you have to go searching for your show again and find where you were. For shows you’ve never seen before, when you go to start it for the first time the app will randomly try to start you in the middle of some random season instead of at the very beginning of the show. If you stop a show with less than five minutes left and then come back, it’s gone on to the next episode automatically even though you didn’t finish the last one. Lastly, the subtitles randomly freak out and will just flash on the screen for a split second and disappear for huge segments of the show. A ridiculous amount of bugs to fix for such a popular and well financed service.

Buffering-really?. We are HUGE Reacher fans and have read most of the books. We are hoping for many more seasons. The issue causing one less star? At least 5 times while watching a buffer wheel comes up, then the video stops. This happens with other videos as well. It happens on the LG TV, IPhone, and iPad. We have streaming through the cable service and there are no outages or issues with them. If we wait 5-10 minutes we have are put in at the correct part of the video but anywhere from 5-15 minutes the buffering starts again. All connections are fine and there is only one thing left - Prime. If we were not big Reacher fans we would not continue watching.

“A Haunting”. I love to watch paranormal shows and Prime has a lot of options…” A Haunting “ is a great example of the shows I watch. I have no adds on my service, so idk if this is the problem when watching this show. This is a very edge of your seat program, the problem is, when it come toward the very end of every episode, Prime ends the program immediately after what would be the last commercial break, so I never get to see what happens at the very end. UGH!! THIS IS SO FRIGIN FRUSTRATING!!! It’s an awesome show and the end of it, I’m sure, would be incredible and not to mention the nformative. But I will never know what happens to the demons/spirits/residents or mediums/priests/paranormal investigators because PRIME DOES NOT SHOW THE END OF ANY OF THEIR EPISODES!!!!! PS if anyone reading this experiences this while watching other programs/shows, PLEASE write a review stating s. Hopefully Prime will get the message and fix this frustrating bug!!!

Less than user-friendly app.. I agree with the last reviewer in that browsing the library available is very difficult. If you need a subscription to a different channel it should be in it’s own section! Plus, sometimes, no, often when I’ve been watching a series I go back and can’t find it when you would think it would be more like Netflix, sitting there in plain site waiting for you to watch it again, but, NO, you have to remember what it was called and go to search and find it that way. And some of the British shows are just difficult to remember the names of because they aren’t names of shows we are used to hearing about in the US. Overall, I love Prime and it’s originals, but this app needs help! Please people, see if you can do what Netflix does-it’s not that hard!

Why do I need an internet connection watch a download. Dont get me wrong this is a halfway decent app when you have a reliable internet source, but unfortunately if you’re like me and travel a lot for work you’re going to find the download system horrid. I purchased a such films as Battlestar Galactica, Apollo 13, and Mad Max: Fury Road, and the app would just freeze a download either barely into the installation, or just short of being completely downloaded. When it does work like with Camp Camp and Pulp Fiction, when I am riding in away in a bus the download won’t watch due to a lack of an internet connection. I thought the point of downloading a show or movie was so you could watch it while offline. Is there some new law requiring an internet connection to watch a download because it makes no sense otherwise. I pray you fix these issues ASAP.

Quite upsetting…... The barrage of ads is not only unnecessary, but they are also at a greater volume point that the actual entertainment that I wish to watch. It’s extremely difficult to endure as well as the option NOT to skip the ads. The greatest disgust is that you will sync to play not one but two ads as well, depending on the chosen feature. Your greatest inadequacy is your lack of formatting the Prime app to the Prime screen on my chosen device. I will choose a certain show/movie to watch from the app and proceed to my form of viewing. I will wait a few minutes before I switch on my TV before I settle in to watch, 5-10 minutes. My recent selection is not shown in my chosen features to watch, even after a decent amount of time. Which leads me to search for my title. The formats must be consistent!! I have actually become so bothered by not only the ads but the lack of cohesive formats!!! Please, format both to sync and allow viewers to skip your ads as more than one will play at a time. Both issues an easy to adjust. Please make an effort to do so. It’s quite frustrating and has decreased my viewership.

Good enough but not great!. I find the layout of the movies a bit awkward. I wish for example when I want to look at my watchlist it would show thumbnails on the entire page of nothing but my watchlist. Same with the different categories of watch next or any other category of movies. I hate swiping from right to left to have to go through a bunch of movies to find the movie I am looking for. Good enough of selection of movies, never enough. Like to see more foreign films and independent films. Also would like to see them get rid of the ludicrous restriction of the prohibition against watching videos outside the country. Why do they care if I watch it in Utah or if I watch it in Japan? I have paid to watch the film. They certainly should be able to work around this legal technicality which is absurd! That’s when I want to watch my movies the most, when I’m outside the country. Also I think they charge for way too many series and films when I am a Prime member. They vast majority should be free.

WORST CUSTOMER SERVICE EVER. I bought the season 38 The Challenge: Ride or Dies. I get on and episode 2 is asking me to buy it. I already bought the season so I call and they tell me wait an hour there was a system glitch it will be on then. I waited two hours and still was not fixed called again and was told a different reason so I asked for a supervisor. The supervisor said it was the system it can take 24-72 hours to correct. I was upset because I had bought the season and just wanted to watch the episode but understand. She said for the inconvenience she would refund me my prime membership and we ended the call. She calls me back remind you she is a SUPERVISOR and tells my I’m sorry I cancelled the membership instead of refunding it… like no I didn’t want it cancelled I don’t have 16$ to just spend right now when I already budgeted and paid for this month and your refund takes 3-5 days. She didn’t help at all and said well sorry. Worst customer service of my life.

Options & Devices. I like the quality, features (on phone, your able to see the music that's playing during a spacific scene and all the main characters. Along with the seasons and episodes your currently on (if it's a TV show)), and I like the modern slick design. I don't appreciate the options (some movies you still have to buy or rent to enjoy) like 'The Grinch' among others for now. They have others available...that came out in 1920s but not the newer ones available! It has been frustrating that I have to watch on my phone for most of the features and am absolutely not able to watch anything on my laptop. I think it would be nice to have the same features available on Apple TV and so on. Lastly, it would be nice to be able to create multiple accounts for multiple people under 1 main account. Hope this helps! I look forward to seeing the changes in the future.

Love it. Prime Video is great. The app itself has always run flawlessly on my phone. Using the Prime Video app on my TV has been great too. They have a lot of tv shows and movies to choose from. I like how they always remember where you left off. It’s nice that you can make different profiles so your shows aren’t mixed in with a family member’s shows or vice versa. They have a lot of kids show options as well which is great. The only thing I noticed about the app that was a negative, would be that sometimes after I’ve watched a show, it won’t show up in the “recently viewed” list and I have to search for it which is kind of a pain. Other than that though I’m very happy with Prime Video and it’s absolutely worth it to me.

Love it, but could use some improvements!. Our family loves watching Prime! Access to family friendly shows is what we look for most in our TV viewing. There are some PBS shows where we can see a few episodes or seasons and then others cost too much to buy. Would like to see shows like Murder She Wrote, etc have more seasons added. Also, I enjoy watching Law & Order SVU, so more seasons of that and other similar shows would be great. Would like to see more of the movies for kids be “prime” instead of having to pay for many that we would watch. Overall, use it way more than Netflix....thinking about giving it up, if Prime offers more.

Pretty good. Prime app works great. Overall, it's relatively user friendly, awesome that data syncs to your other devices, and the content is fantastic. However, I have a few complaints: My biggest gripe: I'm not a fan of subscription-based payments, so I believe the monthly Prime membership should include access the ALL content, not just some content. It needs a more functional layout (it's too cluttered looking). Also- the Search function is tedious and time consuming if you don't have a microphone, you have to click letter-by-letter with your remote and pause typing before it will populate matching results. And what's with lack of predictive text here? Finally, I also wish users could make different shareable playlists for other Prime users.

Does not fully clear when closed. I have discovered that Car Play texting and reading texts doesn’t work if Prime Video isn’t fully shut down on my iPhone. Even with the app closed, my home screen still thinks it’s there and shows me a play button. I think I may have to fully shut down my phone to clear it (cached?) before I can drive anywhere. This never happened with Netflix to any degree. And this is after the most recent update from Sept 8/21. Other than this frustrating bug, great app. UPDATE: Definitely have to power off my phone to clear out Prime Video so I can send and receive texts via Car Play. Prime video also shuts down if I use another audio app via Car Play.

LOVE PRIME VIDEO!. Basically, everything you want is on here. I love that there are parental controls per the device you’re using and that you can have multiple devices watching prime video without an extra charge. I can sync all my digital movies from here to movies anywhere website, I prefer that over iTunes video any day. I also love the primer discounts for rentals and purchases that they run every so often. It’s about as cheap as red box but lasts longer, sometimes 7 days after the first viewing, and I don’t have to rush out of the house to drop it off by 9pm Kiel redbox requires. Another bonus is I can get HBO and other channels through Prime and cancel at anytime. LOVE that feature. I highly recommend it!!

AirPlay issues. As another commenter noted a couple of days ago, AirPlay has stopped working properly since last update. Overall this is the app I use most to watch TV/movies because of preferring the interface and really enjoying the X-ray feature of trivia and cast info when available. However, overnight, I stopped being able to stream my audio through to my wifi external speakers via AirPlay. Or rather, i can do so but without seeing the video. I am able to through my one speaker using it in Bluetooth mode but otherwise i get a black screen and sound. Or I can watch the video with just the regular iPad sound, but I prefer the better and louder quality of my Sonos system and I often stream it through my house as I’m moving room to room. Oddly, I can have the full AirPlay sound AND video if I minimize the video to use screen-in-screen but it won’t go back to the full screen with audio AND video when I remaximize it. PLEASE FIX ASAP. This is beyond frustrating and I was about to factory reset my iPad because I thought my machine was the problem until I played with every other app repeatedly and then saw that other review describing the same problem.

My favorite streaming service, but for 1 BIG problem. I love the movie and show selections included in Prime. I LOVE the selection of crime shows from the UK and the shows from PBS. The one complaint, and it’s a pretty big one, is that stream frequently fails/crashes/goes back to the selection screen. This happens several times every week. It also happens on both iPad and iPhone apps. Sometimes it will resume working when it select play, but usually it will continue to fail and Nothing but time will resolve it. When this happens have tried restarting the app, uninstall/reinstalling the app, switching from WiFi to cellular. Nothing I have tried has provided a better solution than time away from the app. Please fix this.

good selection but poor app experience. i thoroughly enjoy the selection of tv shows and movies prime video brings. add ons, especially the HBO add on just heightens my experience. despite this, the developers have plenty of work to do with the app itself. it works just fine on the tv but the app is another story. often when i start a new episode the pause screen remains while the video continues to play in the background. i try to tap to make it go away and nothing happens. i try to tap anywhere to make it do anything like press back to return the home page or press pause and nothing works. i even exit the app and close the tab and the audio continues to play in the background. even turning off my phone it continues to play for several moments after. at first i thought it was just my ipad since it was an older model and has a history of issues but i continuously had the same issues on my iphone. not the end of the world but certainly annoying

The Ad configuration needs work. Several issues with the ads I’m watching a Freevee program currently so I don’t know if these issues exist specifically with Freevee content, but it is so problematic that I felt I had to write a review. 1. Not displaying the length of the total ad time during every ad break; they are sporadic. Prime used to be very good about this, idk what happened. 2. Not allowing me to use picture-in-picture when the ad is playing, forcing me to stay on screen while the ad is playing, or closing out the program all together if I don’t go back to the app to let the ad play after a period of time. 3. Clunky transition into an ad, right between words, or in the middle of an important revelation. Usually ads happen at the end of sentences or during a scene change but these ads are intrusive, and severely affect the viewing experience. (In the past I believe there used to be a timer that told you that the ad was incoming and would gracefully transition into an ad but slowly bringing down the sound and a fade to black to allows the ad to come in, and go out. That was amazing. If it wasn’t this service, please implement that!) 4. If I go BACK to hear or see something again, it triggers an ad, regardless of if I use the 15 sec playback button, or if I scrub the content. It doesn’t even have to be where an ad is shown to be, it will just trigger an ad, and then force you to watch another ad if there’s one lined up, even if it’s only 10-15 secs away.

Advertisement before customer service. I won’t buy another video from this site! I own all 7 seasons of a TV series, that happens to be on HBO. Half the time I try to watch the series I own on “PRIME” HBO’s adds keep me from getting to my videos, prompting me to buy a subscription to HBO NOW. It’s frustrating, and then to call customer service and English is not the first language of anyone I spoke with. Which would be fine but they couldn’t understand what I just explained. They kept telling me to renew my subscription, which I don’t have or need to watch my videos. For extra fun I was hung up on 3 times. I have been a fan of Prime for a long time.........not anymore..... Ssshhheeeeeesssshhh I just wanted to watch my videos.

Right now, it's screwed up.. After years of working like a charm, recently this app went haywire. It refuses to recognize that I've watched a movie or tv show, even when I go all the way to the end, and that show or movie REMAINS IN MY "CONTINUE WATCHING" LIST, ad infinitum. That list is now overloaded with shows I can't get rid of. (There has to be some function they dan add to allow you to REMOVE something from ""Continue Watching???" Also, it's taking forever to get the latest episodes on tv shows. On some shows I have on my watch list, it's been almost three weeks, and I haven't gotten the next episode yet. So, as of now, this app is a real mess and I have no idea why, all of a sudden, it got to be this way. I've tried to delete and reinstall the app. I've tried to change settings and delete things while accessing the Prime Video web page. Nothing has worked. And the help I was trying to get from a chat with customer service fixed nothing.

CC is problematic when any foreign language is involved, app fails to play 2/3 times. Prime video has been struggling mightily for several months much like it has many times in the past. Video cannot play. Stops/starts the session with no error message because it is in its own death loop. Wont even let you report the error. If you are hearing impaired and need CC, this app is a fail for any show that involves more than one language. For example, the show is primarily in English, you choose CC in English to watch. If someone starts speaking in French, you will get no English translation nor French text, you get to sit there watching two ppl speak with no CC at all. The CC only works when the speakers are speaking English. It is so easy to fix, but they choose not to. Massively disappointing particularly given the price.

Too much greed. I don’t mind commercials in free videos, but if I can’t rewind if I miss something what’s the point. Every time I try to rewind It gives me a commercial. I can’t rewind the movie!!! All due to your greed. Like you don’t get enough of my money. We are already pay for the service you would think you could err on the side of the paying viewer, not the sponsor. Show the price of a video free, free with ads, rent or buy without making me go into the movie page just to find out I have to pay if it want to see it. I realize this is another ploy to force more money out of us, but come on. Do you really need to be deceitful for more money? Just tell me in the thumbnail. So I don’t have to explain to my kid why we can’t see the movie he wanted to see, and I thought was included in my prime dues. Put a dollar sign in the thumbnail so I don’t have to waste time going back and forth between the main page and the individual movie pages.

Trouble while trying to chromecast. I can see the app’s quality is improving with new updates but I’m always facing a problem when trying to chromecast, because the button sometimes simply won’t show up! While my phone is connected to the TV and I can cast all other streaming apps o have on my phone, prime video is the only one I have to spend half an hour trying to make it work! So I would recommend either adding a permanent casting button or at least adding another fixed one in the setting, because when the first doesn’t show up you can at least trying to connect the app to the device going to the setting and then making the app work again. It’s the third time I’m deleting and reinstalling the app because it won’t work even after almost thirty minutes trying to make the button appear!

Ok but some issues need to be fixed. Enjoy some of what prime offers but it’s not my go-to streaming app as there’s just too many others out there with more content. A couple of things that I dislike about this app is the forward and rewind functions (instead of just forwarding or rewinding, it tells you you have to hold to forward or rewind and takes a few second before it actually does it, whereas other apps just forward and rewind right away). The other thing is it doesn’t always go to where you last left off. Finally, my biggest complaint is that I started to watch more foreign shows, particularly Chinese drama, and problems I’ve noted include audio and video not syncing, and the audio will go out completely in parts of the show. Would be good if these can be fixed.

Good, but flawed. I love the prime video app overall. For the most part it remembers where you left off on shows from device to device. I can save my favorites, and it recommends shows for me. The first flaw that bugs me, if I pause the movie with around 5 minutes left, and come back to it after the screen shuts off, it always skips to the next episode and cuts off my last few minutes. This happens on my Galaxy, Firestick and iPad, so I know it’s not my device . Drives me crazy. Next flaw is I can’t clear my watch history on just one show. I’m rewatching some shows and lose my place because it shows that I’ve seen all the episodes. I don’t want to clear my entire watch history, then I’ll lose my place in current shows. I wish this was a feature. If this feature exists, I haven’t seen anywhere to click to make this happen. Other than these two complaints, I enjoy prime video very much!

Deceiving and an absolute waste of money.. This app is super deceiving. It shows all the movies and tv shows that you could get by purchasing the prime package. After some digging, that initial purchase does not include all of the movies and tv shows that pop up on the app… you have to make ADDITIONAL purchases to get basically any movie or tv show that is worth watching, to add these additional streaming services/ ‘channels’ it’s about 10$ a month added on to the 12$ you already spend a month on the app itself…. So in a nutshell, it shows you all these popular movies that people watch and love and these super highly rated movies, but you can’t watch them with your initial purchase, you have to buy another ‘package’ like paramount, Starz, showtime, etc. I understand they are trying to make it ‘more convenient’ so you can stream all your favorites in one app but it’s deceiving and honestly is a total waste of money. Way too expensive when each additional channel is about 10$. Just my opinion though.

A couple of issues. I like the selection of tv and movies available, plus that it gives me access to my ever growing digital movie library. One problem is that if you are binging a show and pause your TV show in the last few minutes, and exit the app, it automatically assumes that you don’t want to watch the end of the episode. The next episode automatically comes up and you have to backtrack, scroll, and watch 2 minutes of commercials to see the big reveal in the last few seconds of the episode. I also see a lot of episode reviews are incorrect (looking at you Smallville). Hopefully these issues will be corrected in the future.

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Good content, buggy TV app. Loving some of the original shows, but the subtitle bug on Apple TV is an unending source of frustration. The setting doesn’t hold on Auto, and changes to other languages, or sometimes stops working altogether, unless you stop playing, set the subtitles to a different language, then set it back to Auto, exit the video and app, enter again and resume. You need to re-do this process every time you pause the video, or after ever episode. Especially frustrating for shows like Man in the High Castle where you need Auto subtitles on quite a bit.

You Can Do Better!! 😡😡. What’s with the way you play series’s out of order??🤬🤬 Been trying to watch Andromeda, and regularly chucked from here, there and all over the place. Would like to get a good view of the storyline!! Do something to fix it!! 😡😡

Bring back “free to me” toggle. The new UI for Prime Video is awful. It feels like a sales catalogue not a streaming platform. Too much space taken up by rent this or purchase that subscription. I could’ve maybe handled it when there was the free to me toggle that cleared it all away when I want to just look at what my monthly payment entitled me to. If this isn’t fixed pretty quick - I’ll be unsubscribing and based on the comments I’m seeing - so will a lot of other people! A little bit of advertising other things can be nice and I’ve tried one or two of the subscription add ons, but A) not being able to link existing subscriptions not the same product you offer just becomes annoying to see what you have to go to another app for and B) it’s too much of the real estate taken up. Finally the large format makes utilising the space more difficult and cumbersome. I used to see much more on one screen. Whoever approved UI experience testing results should be fired over this massive stuff up!

Apple TV app lacking. Apple TV app, Cant search forward and backward properly when watching something, its been known for ages nothings been done about it, simply change it back so we can quick search. Give us the chance to turn off the ads on the Apple TV app, we can choose free for me on the mobile app why cant we for the Apple TV app, 50 percent of the stuff on the Apple TV app is stuff thats not free and is essentially advertising. Fix the rewind forward function! Enough with the double tap wait as long as you wait on a VHS PLAYER!

Good not awesome. Love the x-ray, hate the fact most tvs in Oz don’t support it, some issues in hd streaming and sync after minimising on an ipad, good that i can minimise. Still doesn’t compete with Netflix but i do enjoy many originals here. Needs work on their streaming and software, needs a larger selection of “paid for content,” as in i’m paying for prime and nothing here is tech free… dislike the idea they’d have a “free for me” switch as if i didn’t pay to be here.

Great way to survive winter.. Prime is a great service for people as it provides an amazing range of films and tv programs to engage everyone! I have watched whole runs of different series and discovered fabulous actors, writers and the values from the early 90’s to today. This also shows cultural and social changes especially for women, gay and trans people and how openly they were invisible or derided in scripts and how this changed over thirty plus years. Way to go Prime! As someone whose mobility is compromised and wet weather increases pain, Prime has made many a dreary day pass quickly. I also have Netflix, Stan, Disney and Apple courtesy of my generous daughters but I spend most of my time with Prime. Thank you for your great programming.

Slow and crashy. It’s a slow app and also crashy on a new Samsung tv. I always get oops something went wrong and then I have reset everything for it to work. Then if I ever airplay something and watch it on another tv it never stores what episode I watched up to. When I watch it from the app again it starts off from the beginning of an episode again. Also when a season finishes it doesn’t go to the first episode of the next season it just ends like there are no more episodes. The app is slow to load and slow to browse videos, the mixing in of paid movies is useless I pay for the content so only show me what’s available to me without paying another $30 to watch another season. Just be more like Netflix...show only the content we are paying to see, I don’t want to rent anything else!

You don’t get what you pay for!. It’s ridiculous to pay for a subscription service only to have to then also pay for other subscription services and movies for content that should be part of the initial subscription service. Now you can’t even purchase these add on subscription services within the apps and have to online to a third party. Very poor.

Where's the subtitles?. How can they release movies that have foreign language for minutes and don't have any subtitles? Sure there are lots of great movies and series but it's frustrating to be twenty minutes into a movie where there's whole conversations not in English and subtitles only show for when they are speaking English. What gives? Other than that Prime I feel is better than Netflix which seems to make so many movies and series with constant blood splattering throughout.

Updated review working now. Update: they fixed it so adjusting my review to reflect this so has gone from a 1 star to a 4 ⭐️ why u ask cause the menu in the app requires lots of clicks to go back to where u were so app still needs refining Running this app on my apple tv & u can see the preview video but as soon as u go start to watch anything on it u have sound but no picture yet if u pause & timeshift with the remote u can see the mini picture but the main whole screen is dark gray, updated app restarted apple tv box, restarted tv everything but this app still broken on apple tv. Now every other streaming app I have works fine ie netflix, binge, stan etc but this Prime one is broken so fix it plz. Thanks, I will adjust review when I see its fixed & working as it should.

Great. This prime video gives you whatever you want because I want to watch the whole season of Thundermans and is it what I said and now I can watch the whole show it’s the best watching thingy ever .make sure you download now because it’s the best ever!!!

What’s with the ads?? It’s a subscription service. The content is ok, not as diverse as I might hope for but my biggest gripe is the ads. I open the app and ads play, I start an episode of a show or a movie and it plays an ad. Yes I know they are just ads for shows but I am paying for data and don’t really want to pay a cent to watch ads trying to push programs I am not interested in. Where is the option to turn off ads? And more to the point, why isn’t that done automatically when I have the data use settings on the lowest possible to save every possible kilobyte???

Amazing App but need’s an Edit Update. This is an awesome Streaming app. The massively wide variety of movie’s is very good lots to watch and experience and customer service is amazing. The only annoyance is navigating through the movie’s i have purchased and downloaded, having to scroll all the way down to watch the 1st part of a movie to then scroll all the way up to watch the 2nd part. Don’t get me wrong i have somewhat gotten used to doing it multiple times but if you guy’s could add an edit option to move movie’s to wherever you’d wish or have movie’s such as Back To The Future all together instead of having to find them everywhere else. I hope you can do this sometime in the future as I believe it would make me and alot of other customers very happy.

Account Suspended. Extremely dissatisfied with the service. I had contacted to customer service to recover my old account but no help from anyone. Instead they asked me to close all the accounts and reopen the account again. When i tried to reopen the account then it gave me an error stating the account already exist. This is bound to happen; however i contacted to resolve this issue now and another representative recommended some steps which eventually took me to square 1 again. At the end, the representative have asked me to create a new email address to overcome this. I did this too yesterday and today i see that the new account is locked as well due to misuse of account. This is extremely frustrating and disappointing. Can someone look into this ASAP??

Was good before, but there’s something not right now.... I shall be grateful forever to Prime Video for being the only streaming service to put out an app which was compatible with my trusty old iPad2, which could only manage iOS 9. But that developed a problem, so now I have a new iPad (8th generation), running iOS 14.4. But downloads of Chicago PD, which now take up less than 150MB (previously over 500MB), don’t play properly. None of them I’ve tried do. They always pause, as if my iPad is trying to find the next bit of data to display. This happens every minute or so, so the downloads are unwatchable. Previously, the app I had on my iPad2, it was bulletproof. Extremely reliable. But not now.

Customer service??. I tried to sign up for a free trial 48 hours ago. My account was immediately blocked and I am still waiting to get clarification on what the problem is. I have called customer service twice now in 2 days and no one can tell me anything and have been told I need to wait another 24 to 48 hours for someone else to contact me. How hard is it to sign up for a free trial? I just want this resolved so I can delete my credit card details from this account before I get charged for something I can’t even use..

Bad quality, Lack of Subtitles. I started watching Watership Down on prime and had to turn it up to a volume level of 72- by comparison, I put the same movie on on Netflix and am now watching it at a volume level of 32. Netflix also had subtitles available which helps me to focus due to autism and Prime hasn’t had them on anything that I’ve watched so far. This is a very poor effort- it definitely reflects that Netflix has a better grasp of consumers. I am on a free trial with Prime, and since I can’t even hear many of the shows properly, I won’t be renewing.

Won’t play the whole episode or movie. There has been a few “movies” I’ve tried to watch but it only has 10-20 minutes of it, then it just cuts out like it’s finished. Also trying to watch the new charmed episode, that only has 3 minutes of the show… then nothing it’s over also! Very annoyed

Over charge. At least 6x in the month when it’s not the due date for my subscription prime video charge my bank multiple times for the money but not due til the start of next month I have to make sure I have no accessible funds in my account other they will steal it and my last account had over $200 of movies bought and paid for but when I could pay for my account for a month they got rid of em all and told me I had to start a new account even though I just renewed the subscription they said it was my banks job good app with shows but terrible service and theivery

Impossible to subscribe. I’ve been trying to sign up to prime video in Australia for months. First I must change my mobile number, however there’s no instructions on how. Let alone give my bank details. Futile!

Poor memory. Never remembers what episode I’m up to, especially if I go between Apple TV and iPad! It also gets stuck on an episode for 5-10 episodes before it moves on to where I am really up to, I find this really annoying, especially since I am not good at remembering the episode number myself for every show I’m watching. I feel this is a simple feature that should always work regardless!

Casting functionality needs to be fixed. Great content and easy to use, however it constantly fails to detect chrome casts despite every other app that has some form of video player finding the chrome casts perfectly fine. I’ve wasted too much time resetting devices, changing wifi, disconnecting and reconnecting, etc.. trying to get it to find the chrome cast, but it usually results in me just watching something on Netflix instead.

No directory/index?. What is most frustrating with the whole setup is the impossibility of seeing exactly what movies and programs are available. It is almost as bad as watching broadcast tv without looking at a schedule. It reminds me more of a labyrinth. A selection of programs are displayed, but too bad if you want to see all available choices. It’s easier to spend my money on buying sets of dvds of worthwhile content.

Good content, great value, basic app. Prime video usually gets 2 or 3 big new movies a month, has some good tv shows, and some AMAZING original content. It is fantastic value for money with a yearly subscription. The video is high quality with no extra charge for 4k. Unfortunately the app really lets it down. There is only 1 user account which makes watching shows more difficult if a family member watches the same show. There is no like/dislike button so the same content shows up even if you already watched it and content that you have no interest in shows in the recommended list. The recently added list shows the same content month after month. There is a lot of bad movies but there are some hidden gems in there, but the app makes it difficult to find. I highly recommend prime video, I just wish the app was better.

Adds. I pay for prime, so I don’t have to watch adds or promos, please stop putting adds on when I want to watch a show. Update better movies that are free, not ones you have to buy. You and Disney are doing it wrong. Just use the original Netflix format. You copied it, and it works!

Good choices, but disappointed at the amount of films you need to pay additionally for. I find the software clunky and not particularly intuitive. Good choices though. Bit disappointed that some of the shows we still have to pay for though, I thought the entire idea of having a pay monthly account was to watch waterbed you wanted. Why would I spend extra, I have accounts where I store my bought films, I don’t want to be hunting in multiple platforms to find my films!

Not that good. If your a kid that’s 10 to 13 or something like that, there’s nothing for you. Most of the stuff on the kids channel is for toddlers and the adult one isn’t suitable for kids. Also when I searched movies, it didn’t come up, but when I searched it with Siri it said I could watch it here. It’s also missing movies in sequels like Alvin and the Chipmunks. I wouldn’t really recommend it when there’s other ways to watch the same things.

Paid subscription with ads???. This is not a free service, which is not my problem. My issue is that before every episode or movie you watch, an ad is played. This ruins the feel of being immersed in the content you are watching. If it was free then fair enough, play the advertisements. But we are paying to watch content on demand and should not have to watch an ad. Yes you can skip it, but it’s annoying to have to open the app to do so. Also, the subtitles are terrible. Incorrect words are often displayed and almost every caption is missing a space between two words. Some programs are dated incorrectly. A lot of content state they were made in 2020 but are clearly decades old.

Slick. No gripes. I like it.. This is a good app with a good array of content. If you want to watch their content, pay, it’s a hassle free experience. I’ve stopped & started several times. Only thing to watch is it is surprisingly easy to buy by mistake. Simple resolution. Didn’t touch the mistaken purchase, & contacted customer support immediately. Again, no hassles. Can’t ask for better than that. 4 stars instead of 5, ‘cause 5 is for fans & 1 is for haters.

Fantastic some good shows well done guys and ladies. The shows are very good albeit very small we don’t see as much as what the Americans see which is disappointing we should be seeing a bit more content as they say Australia is number one and America is number 10 and that’s why we don’t get a lot but what we do get is okay keep up the good work

Would be really helpful. Can you add more options in choosing the aspect ratio / video size option, cause I love to watch shows on my iPad and in most of the shows and movies the original aspect ratio uses only half of my screen size while zooming in results in cutting the picture. Would really appreciate it if you could come up with a solution for this.

Show that we’re free but are now not free. So I was watching Spider-Man into the spider verse then I decided to watch it again but it cost money and spider is my favorite so can you just not make spider far from home cost money please I find it quite annoying Netflix you don’t need to pay to watch a show you just need membership but for prime you do need to pay for shows even though you have the membership I think Netflix is then prime plus there is good show for 8+ so I think you should add the amazing world of gumball or teen titans or Johnny test add more 8+ shows I know this will get more people getting prime video

Good but needs an edit. I think the pictures could be a little bigger in the menu plus when i click the free to me button it still shows movies to buy/rent. Also in my watch list when you go into a movie to read the details and come out again it goes back to the top of the list again which is very frustrating when youre near the bottom

Bad content and bad streaming quality. Signed up today. Started watching a show and it took 3 hours to watch a 43 min show. Streaming was start stop despite being on NBN. Other services stream well so this is a waste of money. Will be cancelling tomorrow. Not even worth $6.99. Tried calling them and received the worst customer service with a Filipino who could not speak Understandable English. Please be careful spending money on this. It has near zero unique content. All content can be found on Foxtel or Netflix so there is no point having this

Please bring back the ‘free to me’ button. Not happy that the ‘free to me’ button has been removed in the latest version. How are we suppose to find content on our prime subscription when we cannot easily hide all the additional extra cost content. I actually use prime video less now as it’s such a chore to find a show I can watch included in my subscription.

Cheap but lacking content. It is cheap and easy to use, but the content is lacking. Also I signed up for the one month free trial and it was an absolute headache on my laptop and I couldn’t get it to work. When I downloaded the app to my phone which worked very easily, I was charged a monthly subscription when I signed in. I paid it as it was only $3.99. However I’m annoyed that I could get my free month and that it worked perfectly only after paying a subscription. I won’t be using Prime again, you get what you pay for.

Rubbish service. I’m really disappointed having to offer this poor review. Prime’s content is good and I’ve not experienced streaming problems when I’ve been able to log in. But look out if you experience an account problem. The steps to solve it go round and round and round without resolution. And good luck if call them. They apologise for not being able to help and assure you of an email within 24 to 48 hours which NEVER comes. I’ve called them no less than 5 times. So a couple of weeks without being able to log in. It’s beyond belief that something so simple can be this hard. I give up.

Great. I do love this service, so many options which is great. The only little thing I have a teeny issue with is the movies/ programs showing available but I’m unable to watch because I have to pay for it. I cannot purchase the via my app service.

Great shows for biding time only on Prime Video. It has been something of a revelation to find I could watch movies on my iPad or on my iPhone provided one had the time. My wife and I had been travelling overseas for 4 months, constantly on the move with some quiet down time along the way and they were the moments I reached for the iPad and watched a show till our next move to the next town or country. Thank you Prime Video for helping me to bide time. Regards Nicholas SPARTALIS 😇

Interfaces really need a re-think.. While the volume of content available is awesome, the interfaces are ridiculous. For example, listing individual seasons for a TV show on the home page is stupid - people are looking for the SHOW, not the individual season. And the fact that you can’t easily turn auto-play on across your entire account for all your devices is just plain inconvenient in this day and age of bingeing.

Hardly loads. I brought a new Samsung smart tv and 95% of the time I cannot load the app even though it was already installed on my tv when I got it,if I’m lucky I get “oops something went wrong” but most times I just end up with a black screen. I have to turn my tv off and reset everything and try again,sometimes several times before it will work. I never have a problem loading Binge or Netflix. So frustrating!

Why the German text pop-ups, though.. In general, I like the app, the selection etc. But it’s getting really annoying having German text pop ups while watching in English. Not subtitles. I’m talking about accessibility text (text pop up for a sign, a letter etc). Which is fine, except when the German text actually REPLACES the in-movie English text, which means I miss plot or character information. A Google search shows it’s not an isolated thing, and has been going on for years. FIX IT.

I dont know how to feel about it. First of all, it is a very good app. It recommends tons of movies and series to watch. However, some movies you have to buy or rent and it can cost up to 30 dollars a movie/series. Second of all, it is crashy and can kick you out of the app multiple times. It is very annoying to keep trying to get into the app and putting the show that i am watching, on and on again. But one thing that i loved about this app is that there is lots of free anime to watch for the subscribers. I give this app a 3/5.

Loving it!. Lots of fabulous content for a really great price. I love the convenience of streaming apps and Prime has all the best features of Netflix, like continuous play when watching a series or the download to watch later feature. And for once, I actually don’t mind the advertisements that come on before watching a show, have discovered many other things I’ve enjoyed watching through these trailers. Would highly recommend Prime...👍👍👍

Poor or no customer service when things go wrong. I had trouble with the sign on process and things went down hill from there. My account was locked, the system wanted verification of details done online but would not let me log in to provide the details as the account was “On Hold”. No response to my email. No published phone number for Australia. After 2 days I found a contact phone number on an unrelated site. Two calls to the call centre and each time I received a template email with a request for a copy of a paper credit card statement. I’m using a debit card so the online state has an account number rather than the card number. Really not worth the effort. Netflix was so much easier.

The app vs having on your tv. I hate that you guys made the phone version that has the rated for what age group up in the left hand corner and never goes away. Never going to watch a tv show with words that just hang there on the side? What’s wrong with you buddy.

Please supply Rifftrax movie presentations, with the option to mute the comments.. I would like to offer some feedback, but have found it difficult to do this in the right way. So firstly, as a new subscriber, I am enjoying the service, and can give it a high mark. I recently found that I could watch the cheesy, “The Sword and the Sorcerer”, movie from 1982. Unfortunately for me, it was shown with, what I felt was juvenile and not funny commentary from “Rifftrax”. This movie, when first released, was not meant to be taken seriously. Rifftrax’s comments wrecked the movie, and stepped all over the not at all subtle comedy, and non PC attitude of the original, replacing it with pretentious boorish comments. Whilst I accept that there may be an audience for this, it would be nice if it was possible to watch the original presentation. Thanks.

Rating. I just don’t like the user friendly purchase part of your app I’ve nearly got a hundred movies in my list very annoying to have to scroll through. Should have a better set up than that. I noticed a lot of other customers making a comment about the same related issue. But nothing has been done about very sad. If the my stuff section is fitted for the customer. It would probably be best if I stopped buying movies from your service

Disappointed. I was very happy with prime in the beginning but when I went to watch, for example: Chicago fire 9th season you couldn’t watch any more until you subscribe to that channel, problem is even if I did I still couldn’t get it in Australia so there’s no point. That’s just 1 program. They’ve done it for a few other tv shows. I’m on the verge of canceling my prime as there’s nothing more frustrating than been half way through a series and you can’t go further. No I’m on the lookout for an app that has them all without pushing the purse stings further. Better not to have any. Saves money and stress.

Great value of money. For the price it’s great. I payed for the year so I saved a bit compared to paying per month. There is a lot to watch and some content is in 4K. Refreshing not having to pay more compared to Netflix. Actually quite hard to justify paying for Netflix when you get great content with any other subscription.

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Fix the green flicker. Fix the green flicker it makes watching shows impossible!

Casting issues. Sometimes prime works with chromecast… sometimes it doesn’t… It usually does not!! Super frustrating to not be able to put kids shoes on tv for my kid. I have multiple other streaming services and no issues with chromecast except when I’m using prime.

Can no longer cast on chromecast. Either they removed the chromecast function or there is a glitch. The chromecast feature is what MADE this app so amazing. Please bring it back.

Decent selection clunky app. The selection is decent and it has good variety but the app is clunky and hard to navigate. Would benefit from being easier to navigate and from a recently watched option.

Disappointing. Recent update to menus and content makes it very difficult to find content on stacktv.

Terrible TV app. This app needs so much work it is ridiculous. The app freezes and/or crashes CONSTANTLY. Please fix this already!

GREAT. The best thing I ever got (I suggest the Vampire Diaries best TV Series I have ever watched

Canada Prime Service. A very small number of videos are available for view in Canada

TOO MUCH ADS ON STACKTV. Let’s start with the Pros: - the base sub, which is included with your Amazon Prime Sub, has some solid viewing options, including some good Anime and movies - a lot more viewing options than before - love the partnership with Global and StackTV The BIG CON: - too much ads with StackTV. I don’t understand how, in today’s age, you pay for a sub and STILL have to go through the pain of ads. And not quick 5-second ads either, but a full minute. You’ve already subbed to StackTV, you don’t need to watch full 1-minute ads of the shows you can watch on StackTV. AND you don’t have an option to skip these ads, you have to literally watch the whole duration of the ad. It’s really annoying, especially since you’re already paying for the sub. It should be like Spotify or YouTube, where you don’t get ads at all. And for that reason alone, I am only rating this app a 3.

Ads. I am paying for Amazon Prime TV and yet I am still subjected to ads between episodes. Netflix does not do this. Step it up Amazon, you have a lot of competition, please don’t make people who are paying for your service watch ads. I don’t care that I can skip an ad a few seconds in, the ad is still annoying and disruptive. You have the potential to be pretty awesome but there are some quirky things you are doing that is driving consumers away.

Why?. Why are some show previews available on the app yet when I click on them it, im redirected to another streaming service where I have to pay like crave and stack tv. It should be like Netflix just show us your catalog and live the rest of the hullabaloo because it’s confusing and annoying.

Hate the Advertisements. Hate the non skippable ads.

New update sucks. The new update won’t allow me to watch any of the clips, there has no play button at all! What a mess

Poor interface. It’s tough to re watch a t v show. When I open the app there is no way to continue where I left off and there are also more than one icons for the same show because each season has its own icon but there is no text indicating which season it is.

Apple TV. Where is the Apple TV App?

Pre-roll ads are incredibly annoying. This would be great without the ads.

A+++. Better than Netflix

Advertising platform. It used too be great. Now almost every show is an additional subscription. This is the most expensive video service on the market. Most shows are already available through your cable subscription.

Beurhhehehehe sskxuagjqbkqb. Let us buy it on iPhone and also I can’t watch anything on the iPhone bc it says it’s not aloud on the app fix your app please! And I can’t buy anything bc it’s not aloud on an app so please please fix your app

Terrible streaming service. The app is adequate, prime itself, however, is dreadful: It’s hard to browse, it constantly advertises products that aren’t actually available unless you buy or rent them (it’s all mixed in with the regular stuff presumably to catch impulse buyers), other shows advertise that they are available until you try to watch them, but then it tells you it’s not actually available in your region after all (whaaaaat?), and most frustratingly new shows come out weekly instead of all at once - if we wanted normal television, we’d use normal television. Further Prime doesn’t actually let you know the shows aren’t all released yet. You have to either dig into the program to see how many episodes are currently online or figure it out when the show suddenly stops playing. Just terrible, terrible service. Seriously. Save your money.

App always crashes on iphone. the app always crashes and shut off on its own

Feedback. Downloading sucks and takes way too long, even if it’s the smallest size. If I try to download an episode and watch one at the same time, that could be quite interminable, rest assured my Internet was not the issue, also why is every season shown separately on the home screen if I’m watching the same show? that’s dumb, there should only be one icon to tap and from it I can access all the seasons and it should automatically take me to the current season and current episode, having all that clutter is annoying. I do not find the layout user-friendly, especially if I’m trying to jump back-and-forth between downloading and picking episodes, and by the way your music app has barely any music. I do hope you do something with this

Amazon prime kinda sucks. There’s good shows but why do I have to watch a 30 second commercial half way thru every episode . If the show is worth watching I’ll watch it later . I’m currently watching rick and Morty why are you showing me an 30 second advert about real housewife garbage . Wish I didn’t pay money for this .

Poor aspect ratio on 2018 iPad Pro 11". The app aspect ratio has not yet been optimized for the 2018 iPad Pro 11” causing black bars to appear on both sides of the screen, with there being no way to make a video actually full screen. Netflix and YouTube have already optimized their apps weeks ago. Prime Video is lagging behind.

an overwhelming number of ads. an ad in between every eps

Trash. Ads on a paid service. ZERO class amazon.

It’s ok. It’s good, but having Apple TV support would make this app/service way more useful!

Needs chromecast support!. Browsed around content seems great but I need to be able to watch on my TV like all the other streaming video apps.

No watch history across devices.. Kind of pointless when you can’t view your watch history across devices and family members are not responsible or accountable for their viewing habits. Will return if/when this is addressed. I do not want to CONTROL the household through parental controls. I would prefer transparency instead. If I have to turn on restrictions, I can not justify paying for it.

No Cast. Disappointed. No option to use with chrome-cast or anything.

Waiting for ads. Happy with the quality and content of shows. Super annoying to have to watch ads throughout the shows when you’re paying for a subscription viewing service. Disappointing. Watching Island of Bryan and there are multiple pauses for ads. Thank goodness they are only 15-45 seconds, otherwise would be moving to a new service where there are no ads.

Google Chrome doesn’t work. I can’t connect on google chrome to watch in the tv.

Français svp. Manque de films ou séries en français

Extra charges?. Me and my husband rent three other streaming networks, Amazon prime is the only one were you pay for the service, then on top of the monthly fee you have to rent or buy the movies/shows you want to watch not to mention all the subscriptions. It’s just such a money grab and honestly not worth it. Also to my knowledge it’s the only streaming service that have commercials.

Not available in your current location. The app itself is fine, it does what it’s supposed to, however, the content is a huge disappointment. Why on earth would anybody pay a monthly subscription for a steaming service that promotes amazing shows, only to prompt “not available in your current location”. Seriously, 90% of the shows aren’t available, what’s the point?! Thanks for the free month amazon, but even that wasn’t worth my time.

Like Netflix but worse. It’s nice to use from time to time, especially since it’s all included with our prime membership, but it is definitely lacking in many regards. The titles are limited and often older or low quality. The few higher end tv shows or movies that sneak on are extremely over advertised (I was seeing Jack Ryan trailers for MONTHS). I’m not sure if this is due to it being a Canadian account, but Canadian Netflix has plenty of options still. The app is clunky, but works good enough. The option to skip ahead or back with screen taps is nice. It’s a real shame that it isn’t compatible with Apple TV or chrome cast though.

No chrome cast support anymore. Cancelling subscription

Rough start. No support for TV. I have a 2G Apple TV. I have two different chrome casts. That should be enough. But it’s not. Amazon needs me to buy THEIR proprietary stick for each of my TV’s

won’t work anymore... the app won’t even open on my phone. loads the logo for a few minutes and then crashes. i’ve uninstalled and reinstalled 3x now and it won’t fix anything.

Ads?. Ads on a paid streaming service? The whole reason streaming is attractive is because of its convenience and lack of commercials. Unfortunately, Amazon Prime incorporates commercials into its programming. Every 5-10 minutes of viewing tv shows there is another minute to 90 seconds of ads.

Limited Content. Running out of content

Recent update may have caused a bug. So usually I have no issue casting prime shows TJ my TV, however, since this new update I haven’t been able to cast to my device. I know it’s connected to my wifi and the chrome cast itself working properly however the casting butting is now showing

StackTV. I pay for a service. It’s not IMDb TV, but instead is a service I pay for so I really don’t appreciate the ads every 5 minutes or so into my episodes of shows. I would give it 3 stars at best because prime video is just not good enough for todays standards in terms of selection.

Disappointed. Very disappointing selection for Canada. Definitely not worth the cost. The selection is very limited and you still have to rent or subscribe to different services within the app . Will not be renewing as there is not enough content to justify price when regular tv services offer more selection and content

Amazon Stack. Good app with great shows, but if I’m paying for it I don’t want commercials.

Why can’t I cast.. When I looked up this ap I was told I could cast through my chromecaat. But I am unable to do so. So I can only watch on my phone and not share w the rest of my family. So why I am paying for this????

Doesn’t work with Chromecast. I use chromecast to stream everything in my home. This app has streamed to my chromecast successfully twice, meaning I’ve gotten to use this streaming service twice in the several months I’ve been a prime member. I’m sure it works fine for viewing the content on your mobile device, but for those of us who would like to cast to our TVs, it’s essentially useless.

Ads for a paid service. You pay for the service and still get unskippable ads. Completely unacceptable.

Chrome cast. Please add chromecast support! I would use this service much more but I cannot use it unless on my phone. Many shows are on prime which aren’t available elsewhere, however, like Netflix the offerings for Canada are much less robust than those for the USA. Still my kids enjoy it. But I can only use this streaming service from my computer and even then is a tedious thing. Chromecast support would really help.

App rents out movies by itself. Don’t save your card information on here

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Why PRIME???. When PRIME first started, it was a good deal. 2 day delivery and lots of movies included. Now, I have to pay $3.99 for a movie that’s 33 years old. That’s just plain RIDICULOUS… Sadly, that isn’t a one off. I’ve tried watching several movies that are anywhere from 5 to 35 years old and they all cost. Once a movie is more than a couple years old, it should be included in the PRIME movies. Additionally, 2 day delivery is hit or miss. And that started way before COVID. Netflix really isn’t much better with their selection of movies. I would recommend just avoiding the annual charge (which just recently went up) for PRIME and just pay for the movies when you want them. It’s like PRIME but with less steps and cheaper… I think BOZOS has plenty of money. It’s ok if you allow customers to watch more movies…

Price increase. Great series. Thanks for making it free. However it is not very Amazonian to up peoples membership as we come out of the Pandamic. Advertising that there has to be an increase some day just not yet for all our customers would have been better. Grand fathering in membership fees for us if we get you one more customer would have been more customer centric while adding twice as many members. At the same time you could have limited a membership to a numbered amount of devices would have also been a better experience. We, your obsession could palette that a bit better. Are you shareholders your new obsession Jeff Past Amazonian, not too impressed

Where am I?. I find this app very frustrating. I like to stream TV series. I use different Apple devices to watch the same show, sometimes moving between Apple TV, iPhone and iPad. The app frequently can’t keep track of where I left off one one device, when transferring to another. Often it won’t work even on the same device and gets stuck restarting me on the same season, episode and position in the episode, when I resume the program. This is typically an episode I saw several days ago. I then have to navigate to another season and scan through the episodes when I left off. This is particularly annoying when I’ve paused my iPad to take a home call and I come back 5 minutes later to resume. Honestly Google, you need to fix this.

Good UI, lots of titles, annoying filters. I like this app. I never have any problems like crashing or anything. There are a lot of titles, they give good summary and background info, AND they still have user reviews which I think really enhances the browsing and watching experience. I end up choosing more titles I actually like so I finish more stuff on here than on other platforms. The recommendations are good too. My only complaint is that as far as I know, there’s no way to filter out stuff you cannot watch or even purchases on the app. So when you’re browsing you constantly have to check and see if you can even watch the titles before you get too interested:-/ Only reason I deducted a star.

New design is horrible. Seems more like something a 12 yr old kid would design. Screen layout is very less can only see few items on screen when “searching” and looking at “my stuff”. It used to have 2 columns with smaller tv/movie icons so you could fit 20 or so on a single screen without scrolling. The new design is very frustrating and gives me headaches, after 5 minutes of searching my head actually starts to hurt. Very strange I can assume it has to due with my eyes trying to focus on a bad design. I never had issues before the new design layout Even the main screen is affected and is of much lesser quality. It might also be the graphics themselves giving headaches as I’m getting them on main screen as well. Again never gave me headaches before.

Saved me!. I was house and pet sitting for children while they are on vacation. They have a new set up with their TV. At first I was doing good in control department. All of a sudden, I messed it up, although I had been watching movies. This was just the day after my children left. I thought, well, I’m up a creek. What was I going to do (other than watch all the animals and eat), then I thought my iPad has prime movies!!!. Have been saved and happy all this week. There is a great selection wherever you choose to search on Prime Movies. Since I’m OLD and not a tech person, I’m glad and thankful to say; “It was easy for me to maneuver. If I can do it, you can too.” So glad I have the app and will continue to entertain myself. Now....in two days, I have to inform my Son I messed up his TV hook-up service. Oh, goodness. But then I get to go home and know that if I have an emergency, Prime is always there. The movie I watched, “Close To You” was great. Both happy and tear jerker. Sandra J. McCoy Mount Washington, Kentucky

Stream quality not selectable on VIZIO TV. I like having Prime movies and shows, but I have one issue. When I use the Prime app built into my VIZIO E65 TV it does not have an option to select the stream quality level. So when Prime has a UHD movie available my TV automatically goes to the UHD mode and it consumes a lot of data. The app on my iPad and phone has the ability to select Good, Better Best streaming quality which lets me limit the stream to HD if I want. I found that I can cast from my iPad to limit the stream to HD but I may not always actually be aware a show is available in UHD and I end up using lots of data without realizing it. Please add the stream quality selection to the VIZIO version of the app.

Disruptive and malfunctioning. I understand that I’m watching a program on a free with ads channel, but first of all, this app does not allow me to multitask during commercials. I have to stop anything that I’m doing, maximize the video screen, find the program episode again, watch however many commercials there are, and then re-expand the screen. that’s bad enough but lately it will show a commercial without any timeframe indicated, usually about 15 seconds, then indicate the last 45 more seconds of commercials, then another 105 seconds of commercials when that’s complete. This is getting ridiculous and untenable and I have no intention of continuing to use this. All they would need to do is allow the screen to continue to be in the minimal mode like the rest of the videos in this wouldn’t be an issue.

Frustrating. This platform has so much potential, but they make it a pain. You pay for Prime, then they throw all these videos on there Prime Video platform, but when you go to watch them half of them you can’t watch. There are 5 seasons of a show my kids loves to watch, they advertise the different episodes so my kids see them, you click on them and they can’t be watched without paying more money😒 seriously?? Can’t you just make two separate options, one for things you can actually watch after paying for your Prime membership and another for things you can purchase as an extra?? I know it’s marketing, but it’s just annoying in the end. Most people (not all, but most) pay $100+ dollars for Prime, then get pitched all these things they can’t even watch. Lame👎

Love it!. I love having prime not just because shipping I like that when I buy movie I can pull up that library anywhere I go I don’t have shelves of DVDs or anything like that and if you ever have a problem which occasion I have with shipping and how it takes so long to get to me they have always been more than helpful and extremely kind and every once in while in most places you have to call you might get somebody had a bad day I’ve never gotten anyone that’s had a bad day when I called prime and had to use them because of an issue or anything else it’s always been positive

Horrible update. I was going to watch a episode of a series I had been watching now for a few months and found out I no longer had a subscription too. Now I have it back, but with adds!!! I had this channel now for almost a year or two. No adds. Y’all decided to update this and now everything is gone!!! But yet you still take my money huh?? Then I go to try to change the 4.99 to 6.99 with no adds and it won’t let me!! Tried to chat with these idiots is like pulling teeth. They have no clue what they are doing and no clue what your are saying cause 90% don’t know English. I just want my crap back and working like it was. How hard is that to do?? Bring back the old system on this or I may just be done with it period. I’m livid on this.

The world needs imperfect heroes!. I love the original series. The characters grew and developed over the seasons. Each was imperfect but found that they were what was needed just the way they were to help others. This rebooted version of Leverage Redemption bring most of the crew back. It has a lot of potential that I hope will take it as far as the original series. The fact that it has great characters and actors that are guaranteed to entertain is a strong play. It is also well named with seeking “redemption” being a basic human want in heroes and even with ourselves. I look forward to more!

Keeping Me Entertained, But There’s Always a But!. I love this app, but it really could be easier to navigate. The way each season of a series is broken up is odd and unhelpful. I know it’s tricky since some seasons may be included in prime and not other seasons, but it’s not user friendly. Also, a “continue watching” section would be awesome. But, it’s not terrible to navigate and the selection is awesome. There are some really excellent shows and movies available and I love watching while I’m cleaning or working on projects. I’ve found the streaming to be reliable, as well. Thank you for the entertainment!

Reacher is outstanding!!!. After being so disappointed in the Bosch series, I was a little skeptical about my absolute favorite hero being brought to life in series format. But I was blown away by the casting of what I hope is the first of 26 Reacher novels coming to the screen on Prime! Alan Ritchson and the entire supporting cast are perfect! Please, please, PLEASE start filming the next series immediately! I don’t know if they have to be in order - I’d love to see The Persuader next - and I’d really love to see the short story High Heat made into a series…it was so suspenseful and included unexpected references. Thanks so much for outstanding entertainment!

something unusual. the catalog is too limited, both in number of movies and series as well as in translation into other languages, I accept that you can buy or rent recently released movies but paying for old movies that are included on other platforms seems stupid to me it has series good that is the reason why I contracted the platform but it needs more I do not think that the catalog it has is enough to compete with other platforms and they should reduce the price of old movies something that you can see in any web page in high quality I have to pay to watch on a platform that I'm already paying a bit ridiculous

Headache. I love being able to watch shows and movies. But there is a big problem in two different departments. One there is no sync between my account on my Apple TV with the app. For example with Netflix whatever I watch, add to my queue etc. is reflected on my account on my Apple TV. In other words what I watch on my Apple TV I can continue on the Netflix app right from where I left off. I Started watching a show on the Apple TV prime video app and transitioned to watching it on my phone but it was as if I was starting over again on the app from season one episode one what a headache. And the other big problem is the Prime Video app more times than not will restart the episode from the beginning when you go back to continue it. Extremely frustrating.

Reliable, but with issues. Overall, this is a pretty good app. I use it on my iOS devices and my Android-based smart TV. The one very irritating issue I have is when browsing categorized content (movies listed under categories like Drama Movies, Historical Movies, Comedy Movies, etc.) on my TV, if I select a movie and add it to my watchlist, when I go back to resuming browsing more movies in that category, I am not returned to the appropriate category. In fact, I’m generally returned to an all together different category, some random movie selection, or the landing page. There doesn’t seem to be any rhyme or reason to it. I have to scroll around to find the category I was browsing. It’s very irritating.

Great, can get slightly greater. It’s great and they should add more superhero shows, car shows, and prime originals of that nature eg comic book shows. Also please add more seasons to the tick, and invincible. Maybe add more grand tour or give you tubers petrolicious their own show. Also please put title\name of trailers and previews in-player before the skip button not after. Other than that great app n I look forward to more greatness, doing, and innovation. Also maybe give anon music his own podcast or interview season/show because he’s a great up-and-coming rapper. Also more adult cartoons like a prime original about killing aliens and zombies as young adults for a thriller comedy with life lessons vibe. And make Cleveland show free to prime

Perfect selection for young grandchildren. Contains vast array of choices for kids that are healthy in content. For my needs, it offers plenty of programming from the past which I enjoy much more than what has been created in the last decade. I also enjoy international movies and shows, probably watching in this milieu more than anything else. My one complaint is that they are too slow about replenishing, new choices in the international selections. As this facet is clearly where Prime has an edge over the other popular apps/networks, they should hone in on keeping it refreshed and relevant for the non mainstream viewer.

Great TV & Movies. I have watched many videos of different types and if I don’t like it then I can take it off my Watch list. I can watch them over again. Just like Bosch which I have watched at least 4 times and I always come away with something that I missed the 1st time. Also there’s a lot of older videos that I didn’t have time for when I was working full time now if it’s interesting like mystery type videos that are my favorite videos just like when I used to read more books than TV show’s now I have a choice of what I choose to watch.

Chicago Fire. It took very little time for me to get hooked on this show. The characters are well portrayed by the actors and actresses who play them. The story lines are more than interesting, both the fire scenes and the personal ones. They are dramatic and keep my attention at all times, and always leave me wanting more. It’s great the way the characters are written so that you can love or hate them in one episode, and come to feel exactly the opposite way about them in the next one. Even my favorite characters have a not so pretty human side from time to time...just like a family. I love this show. It’s my favorite of all time.

Judge Judy. Fabulous show! Learning so much about human nature, manipulative personality disorders, sociopathy, narcissism, and predatory behaviors and all sometimes within one family system! Judge Judy very astute and seems to have a prescient sense about human nature and also an in-depth grasp and understanding of family law and is very comfortable in sharing her wisdom and understanding of these domains in a very useful and succinct manner. Love this show and learning so much. Great content and like like the respect and compassion Her Honor and her staff towards each and every person in the courtroom there. I noticed this as a theme throughout the content. Very quality content and presentation.

Good, but not quite great.. I have found many hidden treasures within the video library, but find it lacking sometime in content I want to watch. Most of the good stuff is pay per view and not included in the Prime line up. Also, I’m paying for this service and they keep putting ads for other shows I’m not interested in watching in front of some episodes of shows. That’s really all there is to be dissatisfied with, though. The service streams flawlessly and lets me skip forward without buffering. I just wish most of the Monster movies on here weren’t so cheesy, or low budget.

The App is frustrating. For IPhone 10: Searching 2020 movies that’s “free to me” is nearly impossible. That option isn’t available. Also when browsing, for example “Popular Movies” you begin to swipe to the left while browsing and you click on a possible move to watch and change your mind and click the arrow back.... it goes to the previous screen but from the beginning and you are forced to swipe to the left and hopefully find your spot but not without it refreshing every few movies. This App is not friendly and easy to use. Stop refreshing when I only go to any page for one second!!! Also when I do want to back out of a movie it’s very difficult to find the “sweet spot” on the arrow to make it to the previous page.

Can't binge Dr Who in order. Get rid of the 'Best of' and 'Christmas' collections or keep them if you want to sell them as packages to non-Prime users, but Prime members should be able to access all episodes in chronological order from one episode list (i.e. make them bingable). For ex: #239 "The Name of the Doctor" is S702 E8. #240 "The Day of the Doctor" is found under the 50th Anniversary Special with the original series. #241 "The Time of the Doctor" is found with the Christmas Specials. The next episode #242 is back to the episode list S801 E1. This is not the only example. A Prime member should be able to watch these in sequence without searching for them in different collections.

Love the app BUT..... The app is great, I'm not gonna lie about that! My only issue & complaint about it right now is that, it just recently had an update & we now have profiles for multi-watchers within the house, which is great -- EXCEPT for whatever reason the new update & AppleTV seem to hate one another!! If you've let your screen saver come on, or you've gone from another app to Prime Video, good luck with getting it to open without having to restart ur entire AppleTV; PV literally sits on the screen that reads "Prime Video" trying to open the app & can't get past that point.. I've gone through everything troubleshooting wise & nothing has resolved it so IDK why it's having this issue with AppleTV but I hope it gets cleared up ASAP.. Once that happens my review will go back to 5 🌟stars!!

Ok they fixed it. Ok, fine. It’s better now with the latest update. Too bad they don’t tell you what bugs they fix in each update. :/ Anyway, the app is acceptable, I like the download feature, the selection is not terrible (not quite Netflix but not bad at all). It’s nice that it’s included in my Prime membership; that makes the whole deal worthwhile. ********************* The whole POINT of being able to download a video is so you wan watch it without connecting to the internet. Your most recent update makes it so that you can’t access your downloaded content without connecting to WiFi. What is the point of that?? Also, based on how many people are posting movie reviews on the app review section, it seems like it’s at least a little bit not clear to them that they’re reviewing an app. Is that all them or is there some flaw in the process? I don’t know. I came into the App Store with the express intent of writing this disgruntled review because after 45 minutes on the phone I can’t get a reasonable solution to this issue.

More and More Problems. The app has not worked well for the past month. I start a video and it is very slow to load or will not load at all and gives me an internet error (internet and other streaming services are working fine). If the video starts streaming, after 15-30 seconds, it starts buffering again and I get the same error. It can take 10 minutes to get a video actually playing correctly. I see there was an update yesterday. Today I went through the same problems but it buffered 5 times in the 20 minutes of the show I was watching. I kill the app multiple times. I kill all other apps (new iPad so memory is not a problem). I restart the iPad. I delete and re-download the app. Nothing has helped. I am going to have to find something on Netflix or AppleTV to watch.

Movies and Episodes can be better!. It’s unfortunate to see a number of the programs have not been renewed for a second or third season; for instance Rebel and In Contempt. Both of these movies had beautifully talented black queens playing major roles. Then we watched Sacrifice with Paula Patton, this movie should’ve had an sequel to it as well. Anyone who watched that movie was highly upset just as me and my daughter were to be left with so many unanswered pieces. There are a number of great movies but the programs that have been cancelled for second or third seasons should be taken off, and replaced with new and improved episodes that actually aren’t cancelled within the first seasons.

I love this app. I have been loving the prime app. As you all know we are mostly quarantined, with that said it is easy to download and pay for a ton of streaming services. I decided to get rid of all of them and keep Prime and Netflix. Since I stoped paying for sling tv I have been impressed with the amount of shows and variety that prime offers. I’m obsessed with true crime and this app has a ton of shows I have never heard of. I also have HBO with my prime subscription and I have not ran out of new and great programs. I especially love the Documentary’s. And I’m pretty sure this is the only place to watch the comedy Brides maids which has to be one of the funniest movies.

Needs more older kid shows. Prime video is good if you are an adult and good if you are a younger kid, but it definitely needs an in between. Up to 8 you have plenty of shows to watch and 13 and up you are good to go but if your age is between that, then you have about 2 shows to watch and I have watched both. Don’t get me wrong those 2 shows to watch were so good, definitely my favorite but after you watch them a few times they start to get boring. Other than that problem Prime Video is great and I highly suggest it. The only thing I would add if I was the creator is more 9-12 shows. So if you are thinking about getting this app definitely do!!!😁

Treat viewers like they have brains, please!. I have been downloading tv shows on this app for about 2 years for offline viewing. Every time I click on a show to watch a show I get the notice about 48 hrs warning and click to continue or cancel!!!!!! Really????? I think EVERYONE knows this by now. Do you need our input at the START of every show for offline watching??? It’s so annoying!!! Why can’t it put that notice in the background??? And I hate that it downloads one episode at a time. Sometimes, it takes 30 min to download 5 episodes. Also, it has been acting strange ever since I upgraded to IOS 13+. It logs me out and deletes all my downloaded shows! I even did a wipe of my iOS device. Problem persists. The app developers are completely tone deaf to the user experience.

Trying to trick you.. They make it pretty hard to find things you already own. You can scroll through the things you’ve purchased but you can’t search them and when you do a regular search you can’t filter by things you own. They also keep different versions of the same movie completely separate. For example I own the 3 latest Spider-Man movies. If I search Spider-Man three different versions of the latest one come up at the top. One of which it shows that I own. But if I keep scrolling the other two show up but not the versions that I own. I had to scroll down really far to get to the ones that I own. At least in the mobile apps it is obvious which ones you own. On the TV app you have to click on it to find out.

Sloppy UI. The UI is garbage. From my experience coders are really nice people ,who have a great talent. But this more proof that coders cannot do a good job creating UI even with their UX & UI software. This does not require a software program. What it does require is someone who intuitively understands how the general population thinks. I graduated in marketing; marketers use real live people in focus groups & data they collect to market products effectually; they do not turn it completely over to a computer program. Marketing should make hard copies of each screen should look, and hand care them the coders. They should copy the layout of each screen exactually as on the hard copies show. Trying to maneuver through poor quality UI has nothing to do with being “tech savvy.” Lousy UI does require our taking classes to become tech savvy. All that is needed to use lousy quality UI is being good at guessing games.

Great but.... It’s great don’t get me wrong but the problem is that sometimes that when I buy something it freezes and when I reload it the show/movie I buy says I have to buy it again but all the stuff I did doesn’t come its nothing big but please get it fixed it is so frustrating when I’m about to buy something and knocks me out please get that fixed it’s so annoying and agitating it might just be that my phone is not the newest kind or that my WiFi isn’t working right then but it is really really frustrating when it happens but besides that all in all I’d rate it 9.5 out of 10 it is still pretty cool

Nice app. The app is pretty good. Keeps all films and series in one place and being able to download to watch offline is AWESOME!! (Take that, other similar platforms that have super strict restrictions on watching offline!) Two things annoy me about this app. One, sometimes if someone calls and interrupts a show or movie, when I end the call it takes A LONG TIME for the show to restart. Sometimes I give up and reopen the app and start the show no problems. Secondly, when I watch a series it doesn’t keep track of the last episode I am watching. At the top it ALWAYS says “Continue watching episode 22” regardless of whether or not I’ve recently been watching episode 22.

AppleTV CBS all access commercial break problem. When watching a show with CBS all access on the prime video app on my appleTV. The commercial freezes and the video stop or sometimes goes all black, but the sound continues. You can try to quit the app and go back and it will make you watch a lot of commercials but freeze again, if that doesn’t happen then the time bar get strange, you are at 75% but it is at the start of the show and you can’t fast forward. You will need to restart the appleTV and the. Open the app, start watching the video fast forward to the place you are at... watch all the commercials for the first and second break and the show will start where you left off. Then for each new commercial break it freezes and you have to reboot, it seem like I watch 100 commercials for each episode of Lower Decks. Help

Renton buying already paying. I have no idea why I am paying for prime video yet I paid for it but I still have to buy and rent movies and shows that I want to watch what’s the point of pain when you have to pay for movies to watch it makes no sense why can’t everything just be free because you’re already paying out of your pocket for the app and everything and the subscription so I have no idea why do we have to rent or buy the movie or the show that we want to watch or were interested in everything should be free if you’re paying for the app in my opinion and then hold ads why do you even have ads and why are the ads so long?

NO SEPARATE PROFILES / CAN’T PURCHASE FROM APP. I can’t believe there’s no option to create separate profiles under one account (like Netflix) unless I’m just not able to find that option? Because of this it gives me suggestions based on previous views of anyone who’s watched anything on my account. It’ll suggest content related to me, my husband’s & my kids past views when I have no interest in what they’re into. Even more frustrating is how complicated it is to make purchases from within the app or the lack of ability to make purchases from the app. It’s ridiculous that I have to go online and log into Amazon’s website, pay, then go back into the app to watch. It’s been a while but I believe I am able to make purchases within the app when I’m logged in on my TV.

Am Prime Video. The app is a snap to use, and provides enough info for each video to help a person decide how to use the next 90 or 120 minutes. The biggest downside to me is that many of the choices provided to an Am Prime subscriber are really BAD movies: they’re not 'B' movies. No, they barely make it into the alphabet at all. More like 'V' movies or programs. And if there is a 'search' for a particular actor or director, the movies with some depth or interesting plots or where your search turns up movies of your actor choice, the best movies are NOT Am Prime. They may not be 'V' movies, but they miss 'A' and 'B' by a long-shot! And I was surprised at how few choices are Am Prime when I’m looking for work of a particular actor. There may be two, maybe three selections, but that’s it. And those selections are often not 'A' or 'B' either. I chalk up the gaps in decent choices as Am Prime learning how best to use this relatively new and attractive program. And so, I am hoping that there will improvement and more thought behind movie choices and program choices as Am Prime matures.

In-between-ers. What about us kids who aren’t teenagers yet or necessarily little kids either i wish there were more show options for us i want to watch river dale right but my parents wont let me just yet and so I’m having to watch the archies comics there good but not much like Riverdale and for us girls that are my age 12 we want more options a lot of the shows for our age are animated sometimes more leaning towards the boys so if you could get other options that would be great other than that prime is good well there is one more thing a lot of these shows you have to buy or rent ok other than those things its a good app

Buggy McBuggington.. First off, on the Apple TV version, you get a look at the interface... which you can’t interact with and then it pulls you out to a splash/logo screen. Then you get put back to the main screen... when it doesn’t crash, which it often does. When you watch a show, it rarely keeps track of where you are and you will find yourself having to search though episodes the next day to figure out where you left off. This is also true for the iPad/iPhone versions. Maybe Jeff can sell off 1/100,000,000th of this fortune to pay a developer to fix their app and servers so this works. The content is a bit spotty too. Some stuff, like the Expanse is excellent, other shows, not so good, but there is generally enough good on there to keep me happy.

More $ to join, fewer good movies. Paid $59 to join AMZ way back when. Was an excellent a;ternative to cable/satellite/whatever. I think membership is $119 or $129/yr now, and you have to rent/buy good ones, even if they’re 10 years old. Searching for movies under “categories/genres” is a joke. Same movies appear in multiple categories. Not sure if that’s to give the impression that there are way more movies, or if AMZ can’t tell the difference between the different genres. And yeah, some movies dont fit neatly into one style, but if you’re scrolling and come across one, there’s no reason it needs to be listed in another 2-3 categories. All movies should be free, with the no exceptions. Yearly membership pays for Prime. And don’t get me started on “2 day shipping.”

The “other” aisles at Blockbuster. I love Prime and enjoy Prime Video. The big issue is that there is just a ton of stuff on Prime video. And I don’t mean just movies and TV shows. There is literally audio visual stuff or junk just floating around in random categories. Which brings me to the next issue, categories and genres. The Movies and TV shows (that aren’t Prime originals) are often tagged incorrectly or not at all and just float in cyberspace until you just search the exact name you’re looking for. Prime Video needs to change up the algorithms they use and clean up this mess. I also recommend setting a long list of parameters that are required to be entered prior to ANY motion picture work being added to the Prime video archives.

CC is problematic when any foreign language is involved, app fails to play 2/3 times. Prime video has been struggling mightily for several months much like it has many times in the past. Video cannot play. Stops/starts the session with no error message because it is in its own death loop. Wont even let you report the error. If you are hearing impaired and need CC, this app is a fail for any show that involves more than one language. For example, the show is primarily in English, you choose CC in English to watch. If someone starts speaking in French, you will get no English translation nor French text, you get to sit there watching two ppl speak with no CC at all. The CC only works when the speakers are speaking English. It is so easy to fix, but they choose not to. Massively disappointing particularly given the price.

Frustrating. I like Prime and i like that they provide some information on the actors in the shows i watch but what i don’t like is commercials. After every show they try to sneak in a commercial. They do provide a skip button but i pay for their service and i don’t want to watch their commercials. Another thing that bugs me is the free service shows. If i wanted Tubi or IDMB i would download it. I don’t need Prime giving me options to watch and pay for a free service that shows commercials. The whole streaming service thing is getting ridiculous. Prime just raised their price for service as did many others. I guess what i need to do is disconnect and watch free TV. At least i won’t have to pay for commercials.

Love the App, but one small request…. I really like the App and use it on a daily basis, but I wish it supported Spatial Audio for users listening with AirPods Pro & Max. After countless updates I think it’s time you guys give us that feature. Specially when there’s a couple of other Streaming Apps already supporting it like Netflix, Disney+, AppleTV+, HBO Max, etc. I still can’t believe this major streaming app still doesn’t support this feature for iOS. Overall, the app never had given me any issues personally in terms of streaming content, etc. Just that little con of not having support for Spatial Audio which I really hope you guys add in a future update. 🙏

Critique By Audie. He movie was interesting, but it lacked intimacy between the 2 main characters. For example, when her husband was heating on her and she later found out about them, your story line was to demeanor her instead of empowering her. I would’ve given her a moment where she too could experience the love of her life loving her as well. Other opportunities missed, when he found out about the arrangement of marriage to save his life, you could’ve threw in a love child that she was caring before marriage,,, I watched this drama unfold only to be let. Down by an unrealistic end . why was to you have less than 10 minutes to have them meet their reincarnation s of themselves. If you were shooting for an award, Hermes’s one, The almost EXCELLENT MOVIE AWARD GOES TO…. YOU ,,

Great App - Needs Menu Help to be Awesome. Love Prime! It’s my favorite streaming platform. To make it awesome....it needs a user-defined view for purchased movies/shows! The cataloging views on my phone, tablet and TV are second rate. Let the user define (by different views) how they see their library! I don’t care to see a default chronological sort of what I’ve purchased! I DO care that 4 movies in a series are grouped together so I don’t have to scroll through 300 titles to find one of them. Also, show two or more rows of my purchases. A single row scroll is sooo yesteryear! I have 200 plus purchases and it’s getting harder and harder to find things. Please help. Last comment, allow purchases on my iPhone! Don’t make me log into another device for purchase.

Could be better. It would be a great app/service if they could make a couple of tweaks. The selection is mostly good, the skipping/buffering is very low, and the “recommendations” are pretty close to good. However, what sense does it make to have a description of the show or movie and not let ys read the whole thing? You’re telling me that you can’t extend a box to fit the entire description or at least add a scrolling feature? Also, why is it nearly impossible to find what we have already watched? For those with kids, or just that want to rewatch something without having to run a search again, it would be great to have somewhere to go to see what has already been viewed. Fix these things and get more stars on an updated review.