Gametime - Last Minute Tickets App Reviews

Does not deliver in time. I like being able to buy tickets from shows that are sold out or overly priced with resale tickets. The only drawback for me is that the tickets are often times delivered right before the concert. I don’t like that we don’t receive the tickets right when we purchase them. Also, when I bought tickets for IU I was sent the tickets a couple weeks after I purchased them and it was only a link not the actual tickets in the Ticketmaster app. I emailed customer service and they said that the link should be fine for entry at the concert. I let them know I would prefer to have the tickets go straight to my Ticketmaster account but they said they couldn’t do anything because the other person sent the verified link. I hope that this isn’t an issue when I go to the concert because I would be devastated since I have waited years to see IU in person. I purchased tickets for TXT a few weeks ago and am still waiting for my tickets to be delivered to my account. I hope this time it isn’t a link. This is very nerve racking and I hope they fix these issues soon.

Horrible. What a joke.. Buyer beware– Gametime does not actually own any of the tickets that they “sell”. Instead, they’re more or less a 3rd party ticket broker. I bought tickets to a game and was notified that I’d receive my tickets on Ticketmaster (outside of the Gametime app). For that matter…what’s the actual benefit of me purchasing my tickets with Gametime instead of just buying them directly from Ticketmaster? I was also told I wouldn’t receive the tickets until a day before the game. Which is problematic for me because I was taking time off work and traveling out of state to attend the game with my family. So I would’ve liked to have had better peace of mind ahead of time. It took several weeks after I purchased the tickets before I received an email with the “link” to the barcodes for my tickets. That link was not associated with Ticketmaster whatsoever. So after having complained enough times, I finally got them to reach out to the “seller” and had the tickets directly transferred to my Ticketmaster account about a week before the game (even though I had purchased the tickets several weeks prior). But the whole process was just a total disaster. If I had bought directly from Ticketmaster (even if it was a resale ticket), I would’ve had the tickets immediately without having to deal with some nonsense third party. DONT WASTE YOUR TIME! JUST BUY DIRECTLY FROM TICKETMASTER!

Great. I purchased tickets to a SF Giants game about 2 weeks in advance. Immediately after purchasing I was told I need to download the Gametime app and then told I need to download the mlb ballpark app in order to recieve my tickets. This is when I started seeing the tons of reviews saying basically buyer beware and all the horror stories about using Gametime to buy tickets. I was immediately nervous and that was compounded by the fact that once my tickets arrived a day before the game I received them via text message and not by the mlb ballpark app which I was told over and over would be the method which I received them. I contacted customer service and they reassured me that there was nothing to worry about and everything was legit(I had also heard in other reviews of these same reassurances made only to have the tickets be bad). Anyway got to the park, opened up the text link with my tickets and voila! Entry into the park no problem, simple and easy. Don’t know if I was the exception to the rule but based solely on my experience Gametime is top notch. The app is by far the best layout and most user friendly. The customer support went above and beyond to address any concerns. The tickets worked perfect and everything was overall awesome. Thank you for tickets and I look forward to doing business again soon.

Poor user experience. I’ve used Gametime a number of times before last night, usually without any issue. However, when I got to the ballpark last night, my tickets would not scan. After some confusion in the park, I called Gametime and spent 20 min waiting on the phone for a representative to figure out the issue. During this time, our event started and prices to other seats rose. I offered to the customer service agent that we’d gladly downgrade our seats so long as we could get in. There seemed to be seats available so It made sense to me that we should be able to switch out our tickets that were not working. Instead, after 20 min on the phone, the representative could only offer to give me a refund for my tickets, which I still have not gotten any communication about. This is not the fault of the representative, but instead of Gametime for 1) somehow allowing the tickets I purchased to be invalid and 2) not having a timely solution to fixing this issue. If people are calling you from an event, it might be a good idea to have a rapid fix. My original order was $34 for 2 tickets, but after the fiasco, I had to buy last minutes through another app from close to $80. I will not be using Gametime in the future.

Sides with scammers.. 10/10 do not recommend using the Gametime app to buy your resale tickets!! I bought a ticket on there for ZB in Houston. They’re claiming I’ll be getting a Ticketmaster transfer … for a concert not even listed on Ticketmaster. Crazy. I message their helpdesk support whatever. I get asked for a mountain of screenshots. I comply, ss from Ticketmaster. From my email. From AXS. Everything. I get told I have to contact NRG themselves to ask if they’d take a Ticketmaster ticket. Again… for an event not even offered on Ticketmaster. I explain for them to even just look at the seat number. I didn’t realize there was a seat 1245 in section 102 … oh wait because there’s not. I’m still told they cannot issue me a refund. That’s okay I have the mountains of proof I’ll be showing to chase bank tomorrow to easily get my money back. $350 to be exact. Like I’ve bought resale tickets before but I’ve never dealt with a company so oblivious to the fact they’re wrong. Like I’ve worked in customer service for a longggg time. I understand you’ve got to follow rules. But to simply say “oh well what your “claiming” is just wrong” after literally a dozen ss proving I’m indeed not wrong??? Again. Wild. Will be sticking to tickpick for all my 3rd party purchases. Because at least when I got scammed on there I got a full refund immediately and even got ticket credit which got me free mlb tickets.

DO NOT BUY TICKETS FROM THESE THEIVES!!!!!!!!!. I tried buying tickets for my friends and myself to go out for my birthday on night to a Nets game. I bought it, but never received my ticket until 3 quarters into the game (even thought their policy guarantees to give tickets before the game starts). I wasn’t able to go to the game with my friends, and therefore ended up stuck at home. When I called for a refund, they didn’t give it to me. After over an hour of going back and forth, they gave me only a $65 credit for my next game (which by the way was 50% of what I spent, $130 on tickets for my friends earlier that night). So, not only did these thieves steal money from me because I paid for a product, yet didn’t receive what I paid for, I also was refused a refund even though their policy is a refund policy! However, on top of all of that, the worst part of all, they ruined my birthday plans with me and my friends. If you want to buy tickets, use another app to do so, because these people like to hide things in their terms and conditions (which nobody actually reads) and then use it against you even though they put in big letters REFUNDABLE, but nope, ain’t nothing refundable with them! So please, do yourself a favor, and avoid making ANY purchases using Game Time Scam Time, it’s for your own benefit, and I’m saying that using both knowledge and experience.

App works fine; hidden fees make it useless. If you’ve bought tickets before you know there are always hidden fees but for this app it’s like 30-50% fees. They pretend to be cheaper than SeatGeek and other alternatives but end up being more expensive for lesser tickets. I recommend using another service that doesn’t charge $12 in fees for a $15 ticket (and proportionally more for the more expensive tickets). TL;DR: Use another service if you want actually cheap tickets. Update after reading dev response: The fees which bother me are set by you, not the seller of the tickets. I am not complaining about the ticketed price set by the reseller but your very aggressive fees on top of the seller set prices (which would be reasonable without the fee). All in pricing included your ludicrous fees and is the reason it’s not worth using the app vs cheaper and more reliable resellers like SeatGeek. Additionally, your Gametime guarantee is worthless considering it is only worthwhile if you find “the exact same seats” on another app; so it only applies if a ticket seller was careless enough to post on multiple platforms at a different price (aka no guarantee at all). That shirks responsibility while pretending to have the customer’s back and it’s really misleading. I am not changing my star rating and will not be continuing to use the app.

Shockingly disgusted. I have had this app for years. I loved it. Ive gone to a few events and never had an issue. From what I understand this app is like a ticket broker. People and events sell tickets to game time and game time sells it to the public. Like I said Ive never had an issue before until today. I bought a ticket over 2 weeks ago through the app. I received a text message confirmation that it was purchased and I was supposed to receive my actual ticket in a email through Ticketmaster. (This is standard) Today is the day of the event and I was checking for my ticket but it was not in my Ticketmaster account. It was in my game time account that I purchased but didn't have the actual ticket. I called the support team and they said they were going to reach out to the seller to “re-transfer” the tickets. I didn't receive it of course. So I called back and at this point I wanted a refund. The rep said it was there policy not to refund because it is between the seller and the purchaser. I am now out over $150. So if you are ok with buying tickets and not actually knowing if you have them, and if you like wasting money then this app is for you. If you dont believe me read the policy's before you purchase a ticket.

Terrible. I purchased tickets to a baseball game. It was my 4 year old’s first game. I was waiting did the tickets despite getting an email that my tickers were coming shortly. I kept on checking but it never came. The team ticket booth couldn’t help me because this is a ticket reseller. I tried calling customer service and was standing outside with my kid frustrated and not knowing what to do. TJ he customer service rep tried to help me but to no avail. Finally, I bought tickets at the stadium itself at full retail price but only in my budget. Gametime did apologize for the mistake and inconvenience. I think they wound up “double-selling” the same seats! The did issue me a full refund however we didn’t go in early enough to get the giveaway for the first 12,000 fans telling me they were long gone! I am still very angry me and my daughter didn’t get those commemorative coins because they had a special ceremony before the game. I should have stuck to using Tickpick only but there were only a few good seats left at decent prices. I wanted to sit in the field level to give my youngest daughter that great first game experience. I am never, ever using Gametime to buy my tickets for any games or events ever again. I wish there was a zero star option but nevertheless, this was my first and last experience with them. Time to delete this app and free up some storage space…hehe

Fraud and Lies. How joyed I was to find a service that “claims” to be an easier and more user friendly way to purchase tickets to events. On top of that claiming to have no fees and the cheapest prices, it all sounds like a slam dunk right, sadly wrong. I figured out what the business model is that Gametime utilizes and it’s actually really simple, just scam people. How do you get the ticket prices so low? Simple, only provide 2 of the 6 tickets purchased. I bought my tickets to the Bengals vs Browns for Jan 8th back on Dec the 6th, a full month in advance. I figured the tickets wouldn’t be transferred till closer to the event and as we approached, I received 2 tickets on Thursday the 4th. I called in to inquire where my outstanding 4 tickets were and I was assured they would be there by the evening of the 4th. So I wait and call back that evening to find out I now have to wait till Friday morning. Friday morning comes and still no tickets, so I call back and am told to wait till lunch. Surprise, surprise still no tickets. This proceeds to go on until Sunday morning at 9 AM. Empty promise after empty promise I am still ticketless. The cost/benefit analysis of using Gametime goes something like this: save a few dollars in fees to spend literally hours on the phone stressing that the tickets for your future business clients won’t show up in time.

Usually good, high fees, won’t refund you for accidental purchases due to a glitch in their app. I usually don’t really have any issues with my experiences using Gametime, I don’t expect them to have the lower prices they advertise so I usually know what I’m getting into when I purchase. I do however tend to go through different apps and websites bc often times I’ll find tickets on sites that charge less of an added fee for using their services. Also, I recently made a purchase and Gametime notified me that it didn’t go through, so I then purchased tickets for the same event, different seats, turns out BOTH purchases went through and my only option is to either sell to someone else using Gametime myself or have Gametime resell my tickets at whatever price they go for at that time, but there’s no guarantee anyone will buy the tickets and no guarantee the tickets will be sold for what I paid for them and either way it goes Gametime will take a percentage of the what they sell for and if the tickets don’t sell it’s a complete loss. The tickets I bought ate for an event that very rarely, if ever, sells out. My other option is to try to sell the tickets to someone I personally know but who likes to go around asking their friends to buy tickets at a certain price knowing full well there are lower priced tickets available. I doubt I’ll use Gametime again after this experience.

Exchanges/trades. Although I completely understand the premise of the app - I wish there was a way to pay a restocking “fee” if you’re able to find better tickets within a reasonable amount of time after purchasing (say up to 48-72 hours)... I bought tickets less than 2 full days ago and upon searching the app again I have found much better seats for the same or less money. Yes - I could have waited but I wanted tickets in hand for my anniversary but it stinks that there are possibly better seats that will go untaken because Gametime won’t let me exchange my current tickets. I dont event care that I’d potentially pay the same as the first set of tickets but I want the better seats! Ha! Maybe they would consider offering a ONE-TIME exchange for equal or lesser value tickets with a possible restocking fee if tickets were purchased within say 72 hours... I don’t know. I’m just bummed to see a bunch of good seats with good views going empty! They should create a clause that would benefit both buyers and sellers that would make it possible for everyone to be happy...

Thieves. I wish I could give this app zero stars. Game time literally stole $990 from me and has taken weeks to get back to me. They still haven’t given me my money back, that they stole (reminder), and messed up my whole experience with the one concert that I was willing to spend that much money on. The concert was March 14, 2022 to put that in perspective. Not to mention, I’m a 22-year-old in college debt, planning on graduating this year and it I don’t have money like that to just drop on concert tickets, so when I do it for one time and this happens…?! Again, still waiting for the reversal charge, but this is not acceptable at all. Their team might answer the phone in a nice manner but they are so useless and couldn’t care less about any possible issues. The reason I continue to ask for my money back was because the concert was Billie Eilish in Chicago, I live in a suburb that’s over an hour away from the city itself. Multiple times throughout that day they continue to cancel my tickets and then about 30 minutes before the show offered me brand new ones or gametime credit. Obviously we weren’t going to go for half of the concert and I don’t want $100 back in game time credit… It’s like I literally spent almost $1000 for no reason until I get my money back. Not much else has made me this much stress in my life at all either.

Avoid - seller of fraudulent tickets!. I purchased 7 tickets through the app and received an email with screenshots of the “tickets” and not formally transferred through the app. I reached out to customer service who assured me that the tickets were valid. I went to the venue and scanned the screenshots but all of the tickets were denied. I ended up standing in the ticket line for an hour+, missing nearly half of the event, and I’m not sure if the stadium took pity on us or just wanted to process the line faster and we were issued replacement tickets (the stadium weren’t sure if the tickets were actually real or fake). After I reached out to the Gametime customer service for a refund of the $25/ticket service charge ($175 in total for the 7 tickets), I was offered a $30 credit that could only be used on this app with the following form response: “We are a ticket marketplace with no inventory on hand. All of our ticket inventory is sold through our sellers and so that's why we are only relying on our sellers. And I understand that you are requesting a refund, apologize that the $30 Gametime credit is the only amount that we give to you.” I received the above exact message three times with zero acknowledgement that someone actually read my email. At this point, I am fairly certain there is no further recourse as their Gametime Guarantee is nonexistent and patently false. Do not use this app, customer service is abhorrent and the tickets they sell are potentially fraudulent.

I didn’t got my tickets. I bought 2 tickets to the Junior H concert at the Crypto in LA, apparently I had them and everything was good, a day before the concert I checked the app to see my tickets and they were voided canceled. I reached out to the customer service chat and they told me that the tickets were there and that it was a glitch from the seller part but that everything was fine and that there was not going to be any problem with the tickets the day of the event, they also told me that if I had any problem the day of the event that they were going to find a replace for the ticket or that I was gonna have a refund. The day of the event I talked again with agent and they told me the same thing that the tickets were good to go but for some reason I couldn’t see them on my axs app, the answer that they give me to that was that I had to go to the box office and tell them my name my section and row number and that they were going to be able to find my ticket because they have all the information of the fans and everyone who buys the tickets. The day of the event I went to the box office and they told me that in fact the tickets were canceled and that I was not going to be able to use them anymore. Honestly I had the worst experience because you think that you have the tickets and you’re there and they tell you that the tickets are canceled.

Not terrible. This app frustrated me so badly that I’m considering deleting it. For the sake of your sanity and your time I’m going to be brief. Bad: This app doesn’t do what is advertised for the average person. You can find “lower” prices, like tickets to a concert for 40$ instead of 60, which will leave you thinking you got a great deal. That is until you go to check out and realize that your total is 62$ because of “tax.” The tickets are originally 68$ (including tax) on other platforms. This was extremely frustrating because I was trying to purchase these tickets to go with a friend and they couldn’t end up getting me the extra 20$ it took to purchase their ticket. Good: I’ve gone through processes of trying to by concert tickets before, people cancelling and companies raising and lowering prices at a whim. It can be hard to find tickets for small shows or just little comedy nights, this app is incredibly helpful for that. My mother and her boyfriend use this app to buy 10-30$ tickets to great bar comedies as date nights. I can appreciate that the app can provide you with an array of shows and tickets, and that some of them are fairly cheap. That’s all, I don’t think I’ll be purchasing tickets through this app anymore, but I might keep it to find what comedy shows are playing in my area, and how much to expect the tickets cost.

You owe me a credit. I bought tickets for the Detroit at Cleveland series. Purchased tickets two days before the event. My tickets were STILL not available at time of gate opening. Your guarantee says not to worry because tickets will be available at least two hours before the game. Prior to gates opening, I purchase two additional tickets, thinking they would arrive instantly. They did not. Gates open, and none of my tickets were available. Thankfully, the security allowed me to enter, and, on my honor, come back to the gate if the barcode ever showed up in my phone. After about 15 minutes of gates being open, my barcode showed up, so I went back to the gate and had them scan the ticket I used. The additional tickets I purchased while standing in line, stressing out because of Gametime dropping the ball, I did not use. So, in my mind, Gametime owes me a credit for those tickets. Customer service said they would investigate the matter. I gave them adequate time to investigate the matter, and nothing has been done. While I do appreciate the U.S. based customer service department, the company has earned this review, and star rating based on the fact that they never got back with me about the matter in question. They’ve also earned me repeating my experience any time the conversation arises about 3rd party ticket sellers, as well as me not using this company anymore.

Gametime is a JOKE. I purchased tickets on Gametime. Was told that they were going to be transferred to Ticketmaster via email. I got an email to accept the tickets a few minutes after I bought the tickets. Before I had the chance to accept them, the ticket transfer was rejected. My money already went through, so I know the purchase was accepted. I talked to consumers service, and they told be that they would contact the seller to re-transfer them; and if they don’t, Gametime can either refund me or give me comparable tickets based on which option I liked best. A few days pass, and I contact Gametime again. Gametime said that the seller doesn’t have the tickets anymore, and all they could offer me was 30% credit. I explained to them that I wanted comparable tickets rather than the credit. They told me that because my tickets were cheaper than the tickets around me, they are’t able to give me tickets. I don’t understand why the seller is able to access tickets after the purchase. And why do I get the short end of the stick due to the seller, and Gametime’s unsecured selling system. Gametime's policies are misleading and crooked and are put in place to benefit them, and screw the customers over. 30% is a joke of a way to compensate your costumers.

Great App Terrible Customer Service. It's a great app that generally seems super convenient. That being said, I tried to purchase $9 tickets to a concert, and the app charged me for a $63 option. I didn't see a confirmation price anywhere after clicking on what I thought was the $9 option, so I didn't notice this until the day after when I looked at my bank statements. I tried looking for a customer service number, and they don't have any phone numbers posted anywhere online. You have to email them first in order to obtain a phone number. After finally getting a phone number and calling them, they basically just told me that the whole thing was my fault and wouldn't refund me the difference between the two ticket prices. I firmly believe the app glitched out on me and charged me $63 by accident, but even if we were to assume that the whole situation was my fault, they still had the information in front of them while I was talking to them on the phone showing that I tried to purchase the $9 ticket several times, and only showed as having tried to purchase the $63 option once. I've gotten full refunds from companies in situations that were much more clearly my fault, so this just seemed quite absurd to me. After some bickering I eventually gave up as they clearly were not going to give me a refund. I love the whole idea for the app but definitely won't be using it anymore.

Lying App and Horrible Customer Service!. So I was looking at some tickets and the price said “$88 credit”. It made me think it was just a great deal because it didn’t say “plus fees” or anything like that. And since I have their all-in pricing option on, I thought the $88 credit was the all in price. Well I press buy and it charges my account $260. There’s no request refund button, so I tried to reach out for help. They have a chat option that seems to always be unavailable because I have tried it multiple times and they just send me an email saying it’s unavailable. So I sent them an email each time and after each email i get an auto response saying “we’ll get back to you during regular business hours which is in just a couple hours.” Couple days later and multiple emails later and still nothing. “Couple hours,” their auto response says, more like couple weeks or more like NEVER!!! So in conclusion, their apps lies about their all in pricing so get ready for some surprise charges. And if you think they have customer service to help you with those surprises charges, we’ll here’s their next surprise, THERE IS NO CUSTOMER SERVICE! All in all lying app horrible customer service.

Didn’t Honor Guarantee. I purchased tickets on the site. The price seemed low which is part of the joy of using the Gametime app, finding really good deals. I clicked on purchase and completed the transaction. As the guarantee notes: “You'll get the tickets you ordered in time for the event and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets...” The law with guarantees is pretty clear, Gametime does not have the option to later say “whoops we made a mistake” or to say that “the transaction was not really completed because we had to do more work to confirm the transaction was complete”. Once I accepted the deal that was advertised on the site they were legally obligated to fulfill the order or to “...locate comparable replacement tickets...” To make matters worse I received a text from Gametime insinuating that the problem was in my end at 938am: “Message from Gametime: Unfortunately, we were unable to complete your recent purchase attempt with the payment method provided. We recommend that you either try a different method or contact your card's issuing bank for further information. We apologize for any inconvenience.” I have confirmed this was not the case, so this message was nothing short of a lie to cover up their pricing error. Very disappointing.

Great purchase. I bought my tickets for the RBD concert on Miami on september 22 when they first went on sale about 5 months ago . At first i read all the coments about this app everywhere just to see if it was legit or not . There were good and terrible reviews that made me think this was a complete scam and fraud . I paid $1200 and purchase 2 tickets for the 1st floor section . They were a really good price just by the fact that it was close to the stage . Im not gonna lie, i inmediately became anxious and scared and even contacted customer service but they were really nice and tried to calm me down and assured me that i will get my tickets on time . After that i just went with the flow of time and believe it or not 3 days after i received my tickets . I still was on denial about the authenticity of it but i was able to add it to my phone wallet and inmediately i conpare it to my friends ticket and it was exactly alike . Well , yesterday was the concert and i went there hopping they’ll let me in . As soon as i scanned my tickets i was in . The seats were as i expected them to be . The show was perfect ! I’ll definetely buy from this app again . Ps: hopefully i’ll get the same luck next time

Super cool !!!. Bought a ticket for Niall Horan (Night 2) @ The Forum 7/28 from here & it was soooo good !!!!. The idea of going was soooo last minute & I didn’t want to still pay a lot so I legit bought the ticket like 5 hours before The Show. I was scared the ticket wasn’t going to come in on time, or come at all because I got a message that had said the original ticket I had bought “ran into a snag with the seller,” which I’m guessing they may have backed out or something? Not sure what that meant, but Gametime had me & gave me a completely charge free, new ticket/seat just one or two rows above the original (got an edge seat too)!!!! So honestly when I got the first message about the “snag,” I was really scared & thought I was gonna get scammed lol, but I didn’t & I got a good seat (and view) for only $61!!!! They sent the link to accept the ticket through messages instead of an email, so if you’re thinking of buying, definitely look out for that :). After clicking the link & accepting the ticket it immediately (well, after loading for like 5 seconds) transferred to my Ticketmaster account (after signing in). Once it was time to scan at the entrance I had no problem with my ticket. Definitely will be using Gametime again when an artist I know plays near. Thank you Gametime!!!!!! I had so much fun. I definitely recommend!!!! :))) Saves u sooo much money!!!

Good to buy tickets but selling another story. Buying: I’ve used this app a few times to purchase sports and concert tickets and it’s easy to navigate and gives a great in-seat view when interested in a certain seat. I had no issues getting into the venues. Selling: I ended up having to sell 2 tickets I ironically originally purchased from the app for around $150. When you sell your tickets, the app sets the price for you and you cannot set your own price if you wanted. Fortunately the tickets sold, but note, that one sold at night, then the next day the other did. I’m highly disappointed with the lack of information on sale price of the tickets I’ve sold. Unfortunately: I ended up getting $52 back in “Gametime” credit, so a $100 loss over a couple days. Im happy they sold and I got something back, but it leaves me with a bad taste in my mouth as I get surcharged for the original purchase, and then who knows how much Gametime takes from the resale?? I don’t, because all emails (which is great communication but) didn’t provide any information on HOW MUCH the tickets sold for, and HOW MUCH Gametime took off of that. Gametime needs to be more transparent with its financial transactions.

Great until the last time I used it, will never use again.. I’ve used this app many times for tickets to sporting events, and never had a problem until the most recent time. I purchased 10 tickets to a Blackhawks/Red Wings game in Detroit as my family from Chicago was going to come visit. I bought the tickets in early February and about a week before the event I received a message that my tickets had been “upgraded” at no charge. When we arrived to the game, we discovered that the new “upgraded” tickets were in the very last row of the arena (much worse than those I’d selected), and they were in the dead center of a 30 person row, so no aisle seats (which I was also counting on as there were people in my group that have a hard time getting around.) They were also on the end of the arena, as opposed to the center which I had chosen. I spent $50 a ticket, plus fees, and the “upgraded” tickets were going for significantly less than that. We were so high you couldn’t even see the jumbo tron. I am incredibly disappointed, and it ruined my experience. I feel completely ripped off, and spent a quarter of my monthly pay on tickets I could’ve gotten for a fraction of the price. I tried to contact customer service but the app wouldn’t allow me too, saying my email wasn’t set up (it is.) Buyer beware, you may not at all be getting what you paid for.

Poor customer service. After checking my bank statement showing me there were two charges for game time for the same price the day after the event, I called to see what was going on. Two days prior I had been online attempting to purchase tickets for a baseball game it told me I needed to download the app after purchasing which I did. However it showed no tickets in my my ticket section so I went to the same section selecting the same tickets and purchased them. The tickets then showed up in my ticket app, if I had already purchased tickets with the exact same email address and log in why did they not show up and why are they still not there? After calling once it sounded like who I was talking to was going to be able to help out but unfortunately Working as a first responder as an EMT/Firefighter I suddenly had to go and that would call back later. When I called back I talked to someone who claimed he was a super visor, and he knew everything and all the policies and since the game had passed he could no longer refund me due to company policy and stating it was my fault for the second purchase and that they sent me an email. You would think if they wanted to keep customers happy and returning they could fix a simple mistake such as accidental double purchases.

Love the app itself but terrible experience. Let me start by saying this is a really cool app and I love the look and design and overall app experience. However when it came to resolving a problem and selling tickets I was very dissatisfied. I emailed customer service about a issue with my email address, to which they promptly responded with a solution to attempt, which I did. That unfortunately didn’t work, so I emailed them back requesting more help, to which I never got a response. Secondly, I found that the whole ticket selling process is somewhat shady, I bought two tickets by mistake for an event, to which I immediately tried to get a refund, which they don’t do. So I decided to take the loss on the $60 transaction fees on the purchase and sell them through the app. The tickets took forever to sell which isn’t necessarily Gametime’s fault, but nonetheless... I eventually sold the tickets, only to find out that I won’t get paid until 48 hours after the event... 5 months from now 😑 So I lost $60 for the transaction, sold my tickets under valued more than $100 what I bought them for, and now have to wait 5 months for my money. I realize that this information is stated under the FAQ, but the information is not presented up front when making these decisions. Buyer beware I suppose. Regardless I am very unhappy and would love to see Gametime improve on this for others.

Cannot Access Tickets. I bought tickets to a game as a present for family members through this app. I can’t even access them. I spent over half hour yesterday back and forth with customer service sending screenshots of what I was getting and then I get a please wait 24-48hrs for a response from our affiliate, but you’ll have them by game day! No! I spent $460 including your fees! I want access to the tickets! Not the run around! I am disputing the charges and reporting this the BBB. This is ridiculous. I paid for a service that I can only maybe hope to use? No thanks! Updated: After a ton of back and forth with their “customer service”. I cannot access my tickets. They state it is my fault that the tickets are gone due to error. Another link cannot be sent, so I have no tickets and no they are no offering a refund only a credit. The tickets are now much more costly days later and I prefer not use a site where many other seem to have tickets issues as well. I have since opened a dispute on the charge since I do not have possession of the product purchased, put a review on every site place I can fine for the first time ever in my for a buyer beware scenario. Next time I will be smarter and use a reputable site.

Scam- DO NOT use this app. First of all let me just say that I’ve never written a negative review about an app before. However this company screwed me over so bad that I feel obligated to write a review. I “bought” tickets to the ACC championship game last night. First of all the “tickets” didn’t load until the game had started, making me stay outside of the stadium listening. Once they did appear in my app they didn’t scan, because someone else had already used them. I tried contacting Gametime three times, but no response and no help. I had buy tickets from a scalper (which were cheaper and better seats btw) and received no refund from Gametime. They DO NOT prevent scammers, they DO NOT guarantee your money. Use any other ticket app besides this one, they are too far behind the ball, they steal your money, and worst of all, they don’t care. The point of this app is to buy tickets closer to the game so that they’re cheaper and a better deal. You would think that because of this, Gametime would have better safeguards and better customer service, and not leave their customers out to dry. Instead they take advantage and hope that you find other options because you’re desperate, and they expect you to move on and forget about it. Fortunately there were other options that let me enjoy the game and have a good time, if not then I would be even more furious. Just horrible all around. DO NOT USE THIS APP!

0 Stars. If I could give 0 stars I would. From the second I purchased my tickets it has been a complete nightmare. Basically what happened is that I purchased 5 tickets to a show in my area and when they were sent to me via email from a third party, I was unable to accept them without an error message occurring. Now, this seems like a common issue and that it would be easily solved, right? Wrong. I first contacted customer service back in December and they said they would fix it and to expect an email from them. Weeks go by, no email. So I reach out again and I’m told the Same thing and again nothing. This cycle has continued up until now and I am still without the tickets I paid for and the show is at the end of this week. Throughout the past few months, Gametime customer support has done absolutely nothing to help me and I just keep getting passed on to the next person in their attempt to shut me up. My last hope is to reach out to the venue themselves about my tickets but in my experience at this venue, that does not appear to be an option. I will never use this service again as it appears they have robbed me of $600 and have done absolutely nothing to help resolve the issue.

Worst Tickets app. What a Bad experience I got from Gametime, I purchased 2 tickets for the World Baseball Classic Semifinal Game, so I found what I called a steal , great seats at an incredible price , so first of all this platform send your tickets just 2 hours before the game, not like others platform that send your tickets INSTANTLY, so once I’m on my way to the Stadium I received a msg from customer service that there was a problem with my tickets that for any reason the seller didn’t has his tickets anymore , so They gave me 2 options , a refund or swap my tickets for another ones, so I started chatting with customer service and literally They were just sending me craps seats when my original tickets were incredible, as They were just sending me bad options to swap my tickets I search another decent seats not as good as my original purchase but still decent I told customer service that I would take these seats They told me that those seats were out of the their range so I told them that I can pay the difference even though my originals seats were better , They told me They can’t do the payment difference so finally I asked for my refund , so people WATCH OUT WITH THIS APP , no matter if They charge you and the order is complete BECAUSE THEY DON’T send your tickets INSTANTLY and you can have a bad experience like mine

I love the game time app. This app IS the make it happen app for sports fans and music fans- let me tell you. Prices are amazing, app layout gives a realistic view of the seats, all details and an adorable RSVP feature via contacts/ text !!! The founders must have had the same frustrations as me because I’m a huge MLB, NFL and Concert fan like I love a nice event but I cannot stand the way people can’t seem to get it together when buying tickets. Gametime has put the fun back into these events for me as the usual organizer of the group because for the people just attending I suppose it’s no stress but for me planning it, Before game time I used to have to chase everyone down beg them to pay, try to email everyone’s ticket etc this app makes the ticket shopping and the actual attendance smooth and fun and it makes me comfortable to do it as often as I can save for tickets on the side so i reply like it. I think event attendants have always dreamed of events being the way this app makes it.

Gametime is The Best. I lost my Gametime account from years ago but I will tell you a crazy story involving them. I went to Tom Brady’s 100th career win game in Boston. We got scammed on our tickets from EBay and we had to buy tickets on the way to the stadium. We found the Gametime app and it was a fairly new app at the time. Just being scammed on EBay I was hesitant to download this app but I did it any way. We bought our tickets and as we were waiting for them to hit our account, we get a call from Gametime stating that someone had just purchased those tickets seconds before us and they were no longer available. You can imagine how we felt after what happened with EBay… however the person on the phone told us he could do something better for us, he said he will upgrade us to the front row on the 50 yard line. You can imagine we thought the person was lying after what we went through but before you knew it, we got our tickets and sure enough, we ended up watching Brady win his 100th game in the front row. This is review is long overdue but I can tell you that I became a fan of Gametime after that experience. They saved our trip to Boston!!! I tell people this story all the time but just never had a chance to post the review!!

Horrible. Worst customer service on the planet. 4+ hours spent with their customer service over the course of months and them not listening to my concerns. They do not keep track of their interactions with you, give no case #’s. I had to explain my issue multiple times which typically takes 30-45 min in a chat conversation just to get that far. Then the other person on the line basically ends up saying we promise it’ll get taken care of, we’ve asked the seller to resend the tickets…. I asked several times what recourse there would be if I did not get the tickets sent from seller (as they had failed 3 times already my confidence was low) and the Gametime rep refused to discuss. In fact the last time we spoke, about 30 hours before the event they said I needed to wait 48 hours before they would discuss compensation if I didn’t get me tickets. How in the world does that make sense? Whatever Gametime is doing for customer service whether it’s internal or outsourced my recommendation is rip it all up and start over. The lack of empathy or care towards customers who may have flights, hotels, cars booked but don’t know if they’re getting their tickets until hours before the event starts is insane. They don’t care at all about their customer experience.

Great experience. Great experience! I bought tickets to the Washington Football team and Dallas without reading the reviews. Once purchased I noticed I wasn’t getting my tickets and decided to read the reviews. So many of them were horror stories that after 3 hours without tickets I started to panic. I called them and the first person kept giving me excuses and I explained the game was the next day and needed to have the tickets so I could give as an early Christmas gift. That person wasn’t very helpful so he connected me to Kiley. Once I got Kiley my entire experience went from not to sure why I purchased without investigating first to being 100 percent happy. He kept me on the phone, explained to me the process. Once tickets were transferred to me he even sent a text letting me know they were sent over and he was sorry for the confusion. My husband and brother in law went today and no issues with our tickets! They had a blast and we bought Club level tickets and didn’t even know the food was included! Great experience! Thank you Gametime!!

Best Ticket Purchasing App. I would just like to start off with that I dont purchase tickets that often, and when I do its normally through first party websites like Ticketmaster or LiveNation. Recently, I bought tickets from Gametime to one of her favorite artists for my girlfriend and I for iur anniversary. She was so excited and I was happy that she was happy! I later got an email from ticketmaster that the tickets were obtained fraudlently (Whatever that means). Long story short, my tickets were suspended and I was out about $600. I called Gametime and without soipping a beat, they connected me with a ticketing specialist and told me that after they try contacting the original seller, I could either get a refund, credit, or replacement tickets! That was by far the smoothest and best customer service experience I have had in a very long time. Not only that, but the app is awesome! With views of where your tickets are, competitive prices, and fees that are not too pricey. Gametime will be the place i purchase my tickets from now on. I love GAMETIME!

double sold my seats. i have only used Gametime once and this one time i had purchased 2 seats in one of the very front sections by the stage back in February of 2024 for Avril Lavignes show in August. i had received my tickets, the confirmation emails etc. I arrive to the venue on the day of the concert and realized my tickets did not have a barcode which i need so the venue can scan the tickets and allow entry, the ticket checkers told me to go to the box office window and they’d give me paper copies of my tickets since i obviously had them.. I explained my whole situation to the lady at the box office and she looked up my email and said there is no proof of my tickets, i gave her my phone to show i have the tickets, she then looked up my tickets under the section and seat number and then said the tickets were purchased and scanned by someone else already so that meant Game Time had double sold my seats.. I then had to downgrade and purchase general admission tickets and then immediately called Gametime once in the venue and explained what happened and that i need a refund, they said they have to open an investigation and that can take up to two weeks and IF the investigation decides my situation is correct and sides with me, only then i can get my full refund. i’m never using this app/company again.

No complaints. After purchasing concert tickets from Gametime I read a lot of reviews about the app (which I had wished I would have done before I made my purchase) and was EXTREMELY nervous about what was going to transpire. They did charge my card right after I requested the tickets but my order still said in process which definitely made me feel iffy. I got an email which told me I needed to get in touch with Gametime within a day to confirm I wanted my tickets or else they might have to cancel my order- which they had already charged my card and I had read horror stories about not being able t get a refund so I was pretty anxious. I was able to get in touch with the customer service representative to confirm my tickets, and after confirming my order they did come through in a timely manner. I had also read reviews where mobile tickets were scanned and did not work because they had already been used, so I was worried all the way up until my tickets were scanned at the venue BUT they worked just fine and I got to see one of my favorite bands! It seems like it may be just hit or miss with some questionable vendors on here. When I confirmed my purchase, Gametime assured me that if my tickets didn’t work I would receive a full refund or they would try to get me other seats to the concert. I did not have to put that to the test thankfully, but despite a lot of negative reviews about this app my experience ended up being fine.

Worst experience DON’T USE. I had the absolute worst experience with this app… I bought the tickets two days prior to my event. It said that the tickets have been transferred that same day and I downloaded the ADDITIONAL apps required to actually receive the tickets and I never was able to get them. The first time I called customer service they were helpful and said I would receive an email with the ticket information within 45 minutes… 45 minutes go by no email. So I call back to which I get a new customer service rep who was very rude, no help whatsoever, and told me to check my email which I did obviously! With nothing there. That was their only solution, they did not help whatsoever. We go to the box office at the event hoping they can help. They’re trying but see the same problem we see. I call back! (3rd time now!) Same “solution”. Finally the event Box office was able to see that the transfer had been initiated just the tickets were not physically there so they took what evidence we did have from this DUMB app and thankfully they were nice enough to let us in. Gametime: Your customer service was awful and your system with these partner apps AXS & FLASH SEATS was a joke. Will never be using your service again even if it was a good price for tickets.

Double sold my seats. I used the app for quite some time with no issues until earlier this week. Purchased 5 tickets for an MLB game and 2 of them would not scan at the gate. We’re told that the tickets had been sold twice and were forced to purchase more tickets at the gate. Confirmed with the people in the seats they indeed have the same tickets and also purchased theirs at Gametime. I understand things happen but figured a simple explanation would get me at least a credit back for those tickets. This is where my real issue comes. Instead of an apology and quick refund, I have received multiple emails with ridiculous questions like if I took a photo of the strangers in my seats pictures, or could provide receipts for the two extra tickets we had to buy (they were my guests and entered separately) I didn’t ask them for proof and this was already explained to Gametime customer service. They seemed very interested in figuring out what went wrong, but no interest at all in just taking care of me. I deleted the app and downloaded seat geek. Too many options to not take care of your customers. *They did finally issue a credit to make this right. Don’t love the way they insist all of their efforts in investigating it show nothing went wrong. Apparently there is a way for something to go wrong without their visibility. I don’t know. If something goes wrong, they claim reaching out immediately is the thing to do. So keep that in mind

Fraud Alert. The security around banking information is questionable on the Gametime app. I stopped using the app in 2022 because of the ridiculous added fees. An unauthorized charge of $402 was made on my debit card recently. The alarming part to all this is I never used this card on the app before. It’s been so long since I used the app that my old expired card was on file. However, after my card info was leaked I contacted customer service and my bank. My bank responded right away opening a fraud claim with gametime and issued me a refund after closing my card and sending me a new one. During that time I emailed gametime customer service asking them how this happened and is this a larger issue I should be worried about. They gave me the run around and brushed me off saying they don’t keep track of purchases and will continue with their investigation. Mind you it’s almost a month now. Because they are not taking this serious I have opened a claim with the BBB. Beware with your card information on this app. I don’t think they take customer banking info security seriously or this wouldn’t be happening so frequently. Look at other reviews on fraud before downloading or making purchases on this app.

HORRIBLE CUSTOMER SERVICE. This site makes sure you have no one to speak to and you will only receive emails. I purchased tickets for a tigers game. The game got canceled due to a rain out. I was informed that the game was rescheduled for the next day at a time I could not make. I emailed customer support because in the email it didn’t state anything about refund or selling or exchanging etc. I was emailed back that I have reached them after business hours though I had just received there email to my inbox. I had to wait until the next day for them to email me and state I they have 24hr returns for credit but since it has been 72hrs because keep in mind we went to a game that was canceled!!! We can’t return tickets. They told me I should have shared my tickets with family or friends if I couldn’t make a 1:40pm game on a Wednesday even if I knew how there was regard or care that I attend a game we couldn’t see, missed work and then now I’m out of money! Because even if the game is canceled you only have 24hrs to return tickets. So only buy tickets the day of your event if you plan on using this crap service!! But even there I’m sure they won’t email you anything until after that time this way they can rob you. BEWARE OF BEING PREPARED

READ BEFORE YOU BUY!. First experience with the app.. I order 4 tickets for the 76ers game. I order the tickets on sept22 for a game that would be played on oct8. They take the payment and send me confirmation, everything was great. Oct8 comes around, I get a text saying there was an issue with my tickets and to call them. I call, and they tell me the seller of my tickets fell through and they have offered me a swap. They offer me 3 sets of tickets and apologize because the only tickets they had were DOWNGRADES. I refused to pay the same for the downgraded tickets so they offered me a refund, but all I wanted were the tickets I paid for. Finally got the manager on the line (Josh) and he said he does have upgraded tickets but they are “too much of an upgrade from the tickets you purchased” then he offered me a set of downgraded tickets and $10 gametime credit. I was shocked!! How could they call me the day of the game, and say my tickets weren’t available, and we can only downgrade your tickets and offer you a measly $10 in CREDIT. This app was created because the owner almost missed a game because of the system, now I am missing my game because of his app. I’m very upset, the price of the tickets increased by a lot and now I can’t afford to take my brothers to the game. I wish someone from gametime would reach out to me. Be cautious people please.

What is the point of customer service?. Just tried buying tickets. Would go through and say it was “pending”. Then about 10 minutes later I’d get a text saying “unfortunately we are unable to complete your recent purchase. We recommend contacting your bank” So I spent 30 minutes with PNC to get everything cleared up to buy them. Still won’t go through. So I call Gametime customer service. Get some guy who’s clearly has his kids in the background (cool, work from home life. That’s fine). I ask him if anything happened on their end cause my bank has assured me that they can see the pending purchase and it’s approved. The guy fumbles over his words and then just says “we’ll since it won’t go through in our system we recommend you try buying on another platform like Ticketmaster or stubhub”. Yeah dude, obviously I can do that. But is there any reason why it won’t work? And he just repeats that same response verbatim. So I say “I get that. But I was hoping to get those seats and they don’t appear to be available on the other apps” and he just continues to say the exact Canned response. I get that he likely doesn’t have the answer, he’s just some customer service rep. But he didn’t even take a moment to look into my account or anything. Didn’t even ask for my account information. Gametime should just put up a automated message instead of employing people if they’re just gonna tell you to go shop elsewhere. It would be a lot cheaper.

WARNING. I searched all the usual apps for Redsox tickets. I was aware I wanted to avoid the pillars and not be on the first row. I’ve never been to Fenway so I had to rely on the map and description in the tickets to avoid these which. The Gametime map showed the ticket location on the second row in the section I wanted. I purchased tickets from Gametime and when I received the tickets there is a giant red lettered warning printed on the receipt. The warning is that the tickets are on a high pedestrian walkway. The map was inaccurate and Gametime had no such warning. I wouldn’t have bought the tickets if it did. I reach out to Gametime and after multiple emails in which I explain I didn’t want the tickets and the warning and map should have explained the location I was offered $125 credit. I told them I did want a credit, only want to be able to buy different ticket through Gametime, to credit me the amount I already paid so I can use it to buy new tickets. I figured no loss to them as they already have my money. Gametime told me they would have a supervisor review it. I never heard back from Gametime. Emailed 2 times asking about the issue and no response. I would highly recommend using one of the bigger more known names over this app.

I love it!. I was really scared to buy concert tickets to see Drake because I saw allll over tiktok how SEATGEEK was scamming people out of tickets back in 2022. Like the day of the event people weren’t receiving their tickets or being told that they’re unavailable they were sold to someone else. So I was really apprehensive when I bought tickets with this app, but I checked all the other ticket websites and Gametime for sure had the cheapest prices at the moment. Even though it is 4 months away, after buying my tickets they said my tickets would be electronically delivered. Me being afraid I messaged support which was very accessible and quick even though they had high demand (unlike how I’ve heard people sat on hold with seatgeek support for 3 hours). I told them I hadn’t received my tickets yet and wanted to know if it was possible to receive my electronic tickets the same day of the event. He replied and said that usually they send the tickets closer to the day of the event. I said okay. THE NEXT DAY. I got my tickets. I’ve never been more excited and happy. The tickets are in my hands no hassle or fuss. Choose Gametime over SEATGEEK PLEASE! Sorry for the long review, some things just need a background story.

Supreme. Gametime is the best, and that’s not hyperbole. Easy way to get great seats, obviously, but this review is about the customer service. I purchased some tickets not long ago and tickets were transferred via Ticketmaster a few days before the event. Everything seemed fine until we parked and were walking to the venue, I pull out my phone and go to my Ticketmaster app to find no tickets. I was admittedly panicked but I just couldn’t figure out how to get a hold of Ticketmaster to figure out what went wrong. As a last ditch effort before just buying tickets again hoping to get a refund or something the next day, I called Gametime’s support. A human answered and was very kind. She explained that the Pro sports team that the tickets were from used a separate proprietary Ticketmaster site than the universal Ticketmaster site. She text’d me a direct link while we were talking and I had the digital tickets in hand. Ultimately Ticketmaster left me hanging, but Gametime had my back and resolved an issue they didn’t even create.

Absolute worse. Sixers are playing a home game that could clinch the first round of playoffs. Joel embiid’s first home playoff game. Meek Mill was just released hours before the game and is rumored to be ringing the bell before the game!!!! Obviously had to get tickets. First time using this app and so far everything was amazing. Got cheapest tickets I could find from anywhere else. Tickets purchased. Credit card charged. An hour later, and 2 hours before the game I get a text saying the tickets I ordered are NO LONGER AVAILABLE! Call to get more info. Call and they say they are a third party vendor and don’t have control of the tickets and the seller must have sold them before Gametime sold them to me. Unacceptable, but no time to waste, and the person says they have other seats I can get. I say well this is ridiculous but I have to get the tickets before I complain further. She goes to get them and then says they sold and she can only give me a refund! This has never happened with any other 3rd party vendor and is totally unacceptable. I would never ever think to use this app again and would strongly recommend against it. Paid $100 more a ticket (only because the news on meek mill and how close it is before the game)on stubhub, but got my tickets immediately. #trusttheprocess #freemeek

Very bad seats and tickets way over price. If I could give this a zero I would so I got some good seats for 300 each and the image of where I were I would be seated and what my view would be like was so nice but when I got there the seats were nothing and nothing like it looked like in the pictures and it was so high it was about like the 50 dollar seat I was so angry that I spent all do my money on horrible seats and could barely see the game the tickets were way over price and for very bad seats I will never use game time ever again ticket master is the was to go also when I called them they hanged up in my face and said we don’t care and that’s too bad and did nothing for me very bad service and would never ever use it again Also the game was suns vs pacers My kid was so excited to Go just to get bad seats he had such a bad time so I had to buy him seats on ticket master because I felt bad for him so In total I spent around 1000 for seats im beyond disappointed and angry and would like something done but then refused and said once u buy it it out of are hands very bad customer service and very bad website all it is a a big scam nothing else in process of a lawsuit against game time for fraud and scamming customer stay far far away from game time use ticket master!!!!

Do not use this platform - avoid avoid avoid. Gametime used to be my fav place to go and look for tickets, especially great last minute deals. But now, for literally the SECOND time in a row, we have bought great tickets and been told the seats are no longer available because of an issue with the seller. This is just so disappointing. Imaging getting your kids hopes up that they get to see their favorite team live and in person and, not once but TWICE this happened?!?! This has never happened to me with another platform. Here’s the deal: The first set Gametime replaced for us - were the seats as good? No. Not really even close but I can live with that because they worked with us to make things a bit better. This second time, all they are offering is a refund or a credit with a 30% bonus. Why? Because tickets inadvertently got listed for 60 bucks when they are going for 800+. Gametime’s offer wont even get us in the door with different tickets. Of course the seller wants to make more money and get her/his tickets back but that shouldn’t impact the buyer. The policies on the website literally state once tickets are sold there is nothing they can do about it if the seller is unhappy, including with the price. Even after offering to take the worse seats they have, way way way worse seats then we purchased, still nothing they can do to help. Avoid this platform ticket buyers. Be better gametime.

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Gametime. Great website I like fact that it gives you the all in prices , super easy site to book on

Not clear. I disappointed and concern regarding my FIFA ticket purchase made in April. It is now already May, and I still have not received my tickets. What concerns me the most is that there was no clear warning, notice, or explanation before payment that the tickets might not be delivered immediately or that seat information could still be pending. If this had been clearly communicated before checkout, I would have been able to make a more informed decision. This purchase involved a significant amount of money, and the lack of transparency has made me feel extremely anxious and uncertain about whether I will actually receive the tickets in time. In addition, I am very frustrated that there does not appear to be a proper refund option available despite the tickets still not being delivered.

Where’s the “last minute reduced price” stuff?. They put up ads about cheaper last minute tickets but that’s crap it’s just another expensive ticket resell business.

Disappointing price guarantee experience. I purchased a high-value ticket through Gametime for $1,172 USD. During the purchase, I remembered seeing a price guarantee message, but later learned that the claim window is only 2 hours after purchase. For expensive tickets and major events, a 2-hour window feels very limited and easy to miss. When I contacted support, they explained the policy clearly, but no goodwill credit, adjustment, or flexibility was available.

No use for the app. It’s all fake. No use of marketing that says cheap tickets. When you check out, they add equivalent amount of taxes and fees which makes it expensive.

Great ticket option. Easy to view seat location/view & purchase

Support. Nice app, but be weary of support. They may disclose your info to someone else.

NAGWA Yacoub. Easy to book in.

Easy to use. Great rates

Great app. Just started using it.

No refund. If the event is rescheduled afte postponed, they don’t refund you

Features. I prefer this app over Ticketmaster but there are some key features I cannot access such as setting reminders, and changing pricing currency. Please advise if there’s a solution.

Just does it write. Compared to all other I would say Gametime is the number 1 venue app that’s just my opinion

Awesome app. It’s great

Terrible customer service. Bought tickets months in advance, did not receive tickets till half way through the game. Waited on hold for customer service for 2 hours before the game. Eventually we bought other tickets through another provider. When Gametime finally provided a solution it was for worse seats for the game that was halfway over. If I could leave zero stars I would.

Tickets. I used to think it was a scam but so far I’ve had no issues with purchasing and receiving tickets

Falsely Advertised Tickets. Bought tickets for an event that ended up being falsely advertised as something else, terrible that they hid behind policy and I was at a $700 loss

Great app to find tickets at decent price. My husband and myself have used Gametime many times and have always been pleased with the tickets for the value

CONVIENENT. Simple to navigate, and the map feature with visual reference is handy. Minor complaint would be that prices are immediately shown in CDN value.

Misleading ticket prices….. First of all this is on the canadian app store, so tickets should be sold in CAD dollars. Second, you should advertise the total cost of the ticket. What’s advertised as a $80 tickets actually ends up being twice what you think it will. $80 plus “fees” ends up being $125USD. If you’re buying 2, then $250USD which becomes $340CAD after conversion. I found same day tickets for much less and better seats on Kijiji and FB marketplace plus they were offered in $$$ CAD What a scam.

It’s okay. Would be great if it could switch currencies

Worst customer service ever. NEVER BUY TICKETS FROM GAMETIME.. I bought tickets for an event that was 1) postponed but then I couldn’t attend. They couldn’t refund my money which is ok… I guess. There solution was “you can try and re sell them” lol And then worst… the event was canceled and I didn’t and never got any email, notification nothing about that!! Apparently they did a refund… a refund on a credit card and bank account I don’t even own anymore! And I had told them that before as I couldn’t attend the event, was leaving the country etc… Their cs was not helpful at all! The worst

FRAUD. I caution anyone who uses this app. I was charged $86USD for 2 tickets in a province 3000 miles away that I didn’t order or authorize. I mentioned 3 times that I’m a senior on govt benefits- 2 pretty good indicators that I didn’t order from them. I requested a refund obviously and the response was “I don’t qualify for a refund” and they’re unable to provide any further information. I’ll be sharing this experience everywhere I can. Absolutely despicable!

Doesn’t have a conversion option. This app should have the ability to convert to the user’s currency so they can have a better idea of what the tickets really cost

TBJ. Love the prices

Great app. Fast service

Great service, but…. I just wish I could see prices in CAD

Useless. One game was cancelled, no full refund. Second game was postponed- No refund at all. Customer service is a joke IF you end up getting ahold of them.

Hi. Garbage - don’t get my tickets and no recourse

Thnx. Awesome

Concert ticket go-to!. The best place to find fair prices for tickets to new artists and great venues!

DO NOTTT TRUST. TERRIBLEEEEE CUSTOMER SERVICE - absolutely awful they don’t want to help you.

Did not attend. I ended being rushed to the hospital so my family was unable to attend any of the game

Great for prices but not for customer service. I’d recommend going directly through the company that owns the original ticket for purchasing. They evaded the ability to refund based on their “final sale ticket policy”. If the ticket is resold by Ticketmaster go through Ticketmaster not them. Word to the wise.

This is a terrible price gouging app. This is a terrible price gouging app basically legalized fraud

The best ticket app period.. They always take care of you. They’re always competitive and the only prices make it easy to know what you’re getting into. Only app I use.

Best Service. I love to get my tickets here. Easy and convenient.

Excellent ticket availability and security. Great experience with GT, highly recommended.

love it. amazing app

Hard time getting a password reset. The app is fine, but like my subject having hard time getting my password reset, hoping to resolve that so I can download my next match ticket

Great experience. I have never had any issues with purchasing and receiving tickets from this app. I prefer to but tickets off here then Ticketmaster most of the time now

There’s one setting. And it’s not to switch it to CAD from USD. So a flash deal for $15 on the app is actually a $30 ticket with the fees and then $50 with the conversion. Deceptive.

MattSavage19. Amazing app for sports fans

Hidden fees ouch. Hidden fees are crazy plus conversion rate is ridiculous. But it’s fast.

It’s ok.. I’ve used this app for a few events. Sports and concerts. It’s ridiculous that you send the seller the money, and they promise to send you the tickets via an email via Ticketmaster ( who controls it all) a couple days before the show. Why does the seller get to keep the money and not have to deliver the product right away??

Always my go to. Best place for tickets

No option to switch to CAD. I would love to see prices listed in CAD

Great App. Use it for getting great deals for last minute tickets

Do NOT Trust Gametime’s ‘Guaranteed’ Tickets. I had one of the worst experiences ever with the Gametime app. They advertise “guaranteed” tickets until one day before the game, but literally the day before the event they cancelled my tickets and just said “we’ll refund you.” That’s not a guarantee. I had already travelled 5 hours to Toronto for this game, booked everything, planned my trip, and then got completely screwed over at the last minute. A refund does not make up for the stress, wasted travel, wasted time, and ruined experience. If you’re planning to travel for an event, do NOT rely on Gametime. Their “guarantee” clearly means nothing when they can cancel on you at the very last second and leave you stranded. Extremely disappointed and frustrated.

College Football here we come!. Taking my brother, who is in a wheelchair, to his first college football game!! First game and it's at the Horseshoe!!! Very easy to follow steps, did not come into any obstacles using the app!! Will def be using this app again for future game tickets!

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Mistakes happen!!. I have been a customer for this app since it made its debut back in 2013! I love using this app as it is convenient for last minute plans. That is when i decided to take the trip on short notice to Los Angeles (from San José) to watch the Dodgers play the Giants. Come to find out that ticket scanner turned red & realized i bought tickets for the wrong day (Bone-head mistake). I had to buy brand new tickets because i didn’t drive 6+hours & pay $25 for parking to watch the game in the parking lot! I eventually called customer service & spoke to a gentleman named Frankie or Freddy (who was absolutely no help!). He kept repeating the same “it’s in our terms & conditions” “once you confirm, there’s nothing we can do!” & didn’t even let me explain myself! I was upset because I felt like I wasn’t being heard so I asked to speak to someone else & responds “All managers are currently busy” so i told him to have someone reach out to me when they became available (still haven’t gotten any effort). Is this what loyalty to this app for 6+ years gets you? All I was asking for was a one time courtesy because accidents happen & 3 tickets cost me over $100 for an event i didn’t attend :(

Why Hide The Ridiculously High Fees?. I thought the app was great - easy to use, could see the prices upfront for the seats you were getting, & could choose your seat in a sports venue based on views of actual photos from the seats. However, AFTER we bought our seats to a MLB game, we looked at our bank account & saw the charges were almost double what we were expecting. Gametime's app CONVENIENTLY hides/makes it very hard to realize they're going to add on about half the cost of the tickets to your bill in fees for the "joy" of getting the guaranteed "lowest price or you get 110% back!" It's nothing but a scam! We don't have much money, but my husband just retired after 34 years of military service & I wanted to take him to an in-person game as a small retirement gift to him. Almost doubling the price of what we thought we were going to pay may not mean anything to the CEO at Gametime, but it hurts those of us who are just looking to enjoy a baseball game & save a few dollars doing it. Now they've ruined it.

Very Disappointed. I went with GameTime as people had said good things about it and they claimed to be the go to last minute ticket app. My wife and I went to US Bank stadium about an hour and a half before the game. I kept checking on ticket deals and finally decided to buy two at just under an hour before kickoff. Things looked to be moving along but still no tickets after 25 minutes. So I contacted support through their chat function (they were quick to respond). Something fell through and they offered to get me better seats at the same price. I agreed and waited. Kickoff came and went, still no tickets. Finally after half way through the first quarter I told them this was ridiculous, they apologized and said they would no longer be doing business with that vendor as the tickets fell through once again. They offered to refund me (which was fully expected) and give me a $25 credit (basically a slap in the face) considering I was laying out +$700 for a game that I didn’t end up getting to see. Very disappointed with this app. Will not be recommending them to others.

Terrible service. Not as advertised.. I downloaded and decided to give the app a try because I had seen it in a ton of ads everywhere. I bought tickets for a Miami Heat game on section 100 an hour before the game started. The purchased went through and I received several messagea confirming that I would get the tickets before the game started. When I was on my way to the venue, I got a message saying that there had been a problem with my tickets and that they were no longer available. Then I got another message saying that they had found replacement tickets for section 300 at no additional cost! That made no sense since I had bought tickets for section 100, almost by the court, and these new tickets were almost the worse ones in the stadium. I called them to complain and they told me that they could only refund me $60 out of the $216 I had paid! And that if I wanted to cancel the order they could only give me account credit…I gave up trying to get them to give me a refund and told them I was just going to dispute the charge. I got off the phone and was able to get section 100 tickets from ticketmaster directly for $100… Their whole service is terrible and their premise of getting tickets at game time for lower costs is a complete lie. They can’t guarantee you’ll get your tickets even though they tell you they will. And even worse, their whole service for when something goes wrong is terrible. Just use ticketmaster directly and save yourself the headaches.

Frustrated. I found a good deal for the Sun’s basketball game and paid using my American Express PLATINUM card. I received a text message saying to contact them as they needed additional information. The lady I spoke to had an accent and had trouble sometimes understanding me but I provided all the requested information. Ten minutes later, I received another text saying they canceled my ticket purchase. Called again and the agent could not properly provide a reason for the cancellation of the ticket. I’m extremely hot at the moment because now I’ve lost the ticket. I requested to have a manager or supervisor call me. Turns out they canceled my ticket because I didn’t have a backup email, which was notated to the first agent, when I asked! If that agent would’ve properly explained that they needed a backup email in order to process my purchase, I would’ve simply created one right there. Instead, she still sent my order for processing and said nothing of the fact. Now I’ve lost the seat and they are basically saying they can’t do nothing about it

Suspicious and inconvenient. I downloaded the Gametime app thinking that it would be quick, easy, and convenient to buy tickets to an NBA game. I set up my account, selected my 2 tickets, scanned my credit card, and entered all of my personal information, such as my mailing address and phone number, to purchase them. I then immediately received a text message directing me to call and validate my information. I was asked to repeat over the phone the information I had just entered into the app, to a stranger who was clearly in a room full of people on similar phone calls. I kept asking why I was being required to do this, why had my account been flagged, and why bother using an app if I had to complete the purchase over the phone? The person on the other end of the line was tremendously unhelpful and I cancelled the purchase rather than repeat my personal information over the phone. What is the point of this app?? I am deleting it and will never attempt to use this service again. I just wasted 45 minutes of my life on this.

DO NOT USE THIS APP. I wanted to buy baseball tickets for me and my girlfriend, so i used gametime because they allow you to see where your seats would be via picture. After purchasing the tickets, it took gametime awhile to get my tickets to me so i emailed them. Although they’re customer service is fast responding and seems professional, they are scammers. I later got my tickets, and was skeptical of them because the barcode looked blurry and they didn’t look like other baseball tickets i’ve bought. So, i decided to look at the reviews for this app (should’ve done before purchasing) and saw the terrible reviews talking about scamming. I got a little suspicious that i had been scanned, so i call the box office of the stadium i would be attending for the baseball game to see if my name was on the seat for the certain game. Sure enough it was not my name on the seat, nor was the guy who “sold” me his tickets. I had to spend an hour talking to my bank, and discuss how gametime took my money due to fraud. All in all, check the reviews first and DO NOT use this app.

Different pricing for the same exact seats at the same exact show. Different pricing for the same exact shows, from 3 different friends. We all we’re looking for the ZZTOP & Jimmy Buffett concerts and the prices ranged from $59 on a coworker iPhone, to another price of $62, then my price was $82. When I emailed Gametime, their excuse was that different operating systems phones & different versions of the app. None of which was different. I will no use Gametime again, until I see them change the in the variance pricing. I don’t know if the pricing change on my iPhone, was because I had purchased Houston Astro’s ticket a few days ago? Wonder if that had anything to do with my pricing being $20-23 higher. I surely hope that they do not do that. But it sure looks like they are doing that. If you use this app, I would check with other friends to see about their pricing, before I purchased them.

Worst experience ever. Our whole ticket buying experience was awful. We were told that our tickets would be mobile transfer and would be emailed to us 24 hours before. After we didn’t receive them by then we were told they would come by the end of the day before the event. When we still didn’t receive the email we got a text that we would get it 2 hours before. We still did not receive them by that time so we called them and that was when they told us we had to meet some person to pick up our tickets. The contact we were given did not answer the phone calls. Finally we got a text that said to go inside of a hotel where there was a line with at least 30 people in front of us from various ticket selling sights. From there the man had to take my phone and login to a sight to download the tickets to my apple wallet(very sketchy). We ended up missing 10 minutes of the hockey game our tickets were for, which included 2 goals. Very upsetting experience and we will not be using Gametime again.

Resale market. The app is overall easy to use and seemed to be reliable when purchasing tickets. Selling tickets is another animal all together. I went to resell two tickets I bought on their app. Although I can not control the price they sell at and they are up front about that, there seems to be questionable ethics going on during the resale. Since I could not change the pricing of my tickets myself I diligently monitored the pricing of the tickets on their app that were for sale in the section I had tickets for sale in. Tickets were stated at one price on the app and I was paid out a significantly less amount at the same time. They told me the fees are high to use PayPal. They also stated they sold my tickets for $21 less per ticket than what was posted on their app at the time of selling. This seems like they are charging the buyer a higher price and then telling the seller they sold them for less. Also, there was a week left before the event and if the tickets were in demand then they shouldn’t have sold them for a rate much less than what the tickets normally are posted for on the site. Very questionable things going on here.

Best Price Around. Can’t really beat the price of tickets I’ve seen on Gametime, especially as you get closer to “game time.” Only inconvenience I’ve had lately is having to use outside apps to claim/manage tickets. I think this is more of a COVID shift than anything the folks at Gametime pushed. I used to be able to manage 99% of tickets within the app, but now it seems many teams / venues have developed their own apps to manage tickets. Now it seems 99% of tickets need to be managed within a venue-specific app. Downgrade in experience from the user’s perspective, but I’m sure they all have their reasons. Nothing to hold against the Gametime app, besides the fact that the closer you buy your tickets to “game time” - scoring the best discount on tickets - the greater risk you have of waiting outside the venue on your tickets to be transferred.

The Worst Ticketing App I Have Ever Used. Two words: Stay Away. As a company that relies on engagement with fans on an incredibly frequent basis, the ineptitude of their customer service team is embarrassing. As a user of this platform who has gone to countless events I called to explain that my brother’s wedding just so happens to fall on the same day of an event I purchased. Given that the tickets “do not have to be provided until a few days before the event” Gametime’s supervisor on the customer support team advised me that the best thing she can do is suggest selling the tickets before they are in my possession on social media or to google other companies that will let me sell the tickets without having them yet. Needless to say, I was utterly stunned. There was no empathy for losing almost 1k in ticket costs, no offer of any kind of future promotion, nothing. Just the suggestion that I complain to the email support line with the disclaimer that I may never hear back. This was the worst customer service I have ever experienced in my life. As such, Gametime has lost myself and everyone I ever attend a game with as a customer for life.

Good prices terrible service and connectivity. I was really excited to use this app when my friend purchased a ticket and shared it with me. At first everything was great until I tried to purchase another ticket. Suddenly there was no connection even though I had service. The app instructed me to try the purchase again (this was for a $9 ticket) so I tried again for the same ticket in the same section. Again it didn’t work I saw another ticket in that same section advertised for the same price so I tried again it said it didn’t go through. I received a notification through Apple Pay that I had been charged $47 to my credit card. I checked my card and saw two purchases from gametime despite being under the impression that none had gone through. I tried customer service on the phone and couldn’t get through so I sent an email and received a very condescending response and was told that I would be refunded $8 as an exception. TLDR; this app is glitchy, customer service is rude and it’s just not worth the “convenience” stick to stubhub or craigslist. Don’t get scammed.

It works 💜💜💜. Bought highly sought out expensive BTS tickets for their recent Las Vegas concert. I was able to buy tickets, still expensive but at the lowest resale rates compared to other resale ticketing apps I have checked. Also, the rates you see is the final rate for the tickets your buying (includes taxes and fees). Other apps will show you the base price then adds the taxes and fees when you checkout. Makes life easy. Since these are resale tickets, gametime will email you a link to get your tickets. If the tickets are exclusively sold thru another seller, you will be emailed that link so the tickets will be transferred under your account/name. After I bought the tickets the link was emailed to me in just minutes. Clicked the link and it brought me to the ticketmaster app to load the new tickets there. I was hesistant at first since I am spending a lot of money for these tickets. I read some bad reviews. I even kept my original tickets that I personally bought thru Ticketmaster (4th level tickets) just in case the gametime tickets don’t work. I must see BTS is my case, I will deal with claims later on if ever the new tickets I bought didn’t work. I am so OVERJOYED the tickets are legit and am able to see the artists up close! Thank you 🙏🏼 Gametime, you earned my trust!

Customer Service Lied to Me. Tickets never came!!. Bought tickets to San Jose Sharks game 7, two days in advance. Order was confirmed. Money was taken out of my account. 20 minutes before the game my mobile tickets were still nowhere to be found. I contacted customer service and she said that I received an email and a text message right after I bought the tickets asking me if I wanted to exchange seats and that my tickets were no longer available. This was a lie. I never received any emails or text messages from them about this ticket. She then proceeded to tell me that there were no tickets available left to give me when there were countless tickets still available on their app! They said that the only option was to refund my money (which takes days) so I had no money to purchase any more tickets on the app. I was left stranded outside of the arena and was unable to attend the game. Traveled over an hour from Oakland to see the sharks play. Worst day of my life. Don’t waste your time or money on this company!!! Learn from what they did to me.

Cheap tickets great seats. Great app to use to buy tickets to sport events. They’re a whole lot cheaper and it’s not a scam in any type of way. Recently went to a division 1 college football game and there were others who were buying their tickets up to double or triple the price for how much I got them. They were only $25 dollars a piece for great seats and view of the field. Also bought them the day before the game too. The only issue I have is when my friend sends me through text of the link for my digital ticket the link will open up but will not install the ticket to my app. It will constantly pop-up saying download the app when I already have the app. That’s the only problem I have ran into with this app. However, even if you can’t install the ticket to your app whoever bought the tickets can still open them up on their phone.

Great service for event tickets!!!. For years my family and I have gotten tickets in the grandstand and terrace of Yankee stadium for 60-80 dollars a ticket. I wanted to go to the game last minute and searched on stub hub and Ticketmaster and came up with the same high prices. I downloaded game time and found tickets in the main level for 20 dollars each which I couldn’t believe. I had never sat in the main level ever, and for 20 bucks that was amazing. I had read bad reviews about people not getting in with their tickets, and losing money. So I emailed Gametime fan happiness and Charmaine looked at my account and confirmed that everything was fine and if there was a problem I could call customer service. I got into the stadium no problem. This app gets bad reviews, but if you wanna go to the game last minute than this is a lifesaver. It gives you great seats for way less money that you’d pay at other sites.

Complete Scam. This company is just shady. After spending $776 for concert tickets. I got a text to verify my information. I spoke with am man named Martcio (sp). I verified my information, address and everything they asked. And some how they knew my maiden name (which is NOT on any of my accounts). Then told me I would get an email confirming my order. I didn’t receive the order so I called back. Now my transaction was voided. Because according to them my bank did not approve the transaction which was a load of crap because I already saw the transaction in the account. So Martcio was no longer any help. He had nothing more to say. So I got a chance to talk to Rose. First she must work for a bank full time because she knows the ins and outs of how transactions at my bank take place. Then when I get a receipt for the voided transaction I asked why my name wasn’t on it. She said that was probably the reason why the transaction was voided....but isn’t that what I spoke to Martcio about? None of this makes sense. It’s a complete scam. DO NOT USE THEM! I will be filling a complaint and not with Gametime. I would give them 0 if I could. Worst decision ever!

Terrible. Certain events, they give you the tickets last minute. Or on some occasions, they didn’t give us the tickets even though they would keep sending emails and txts letting us know that the date is coming up and ‘ your tickets should arrive on this date’ Then the day of the game you call and they say the tickets ONLY SAY valid because from the point you purchased the tickets to the time of the game, the tickets were TECHNICALLY unavailable but they have been apparently searching for other tickets for you. All while not telling you the whole time that the tickets were unavailable from the start!!! On game day they told me ‘sorry we were looking for other tickets for you since upon your purchase, those tickets were unavailable…’ no one told me and I was standing outside the game with no tickets and my only option was to buy another pair of tickets from them! Don’t use Gametime, it’s too risky. You’ll end up waiting for the tickets last minute and may you’ll get them, but most likely you won’t.

Bought tickets and was turned away. Went to the Dodger game today with our dugout club seats, were very excited about it. Got to the gate at dugout club and was denied entry because someone bought the tickets and resold them through the app with a fraudulent credit card so the stadium kicked us out for it. I wouldn’t have gone to the game if it weren’t for the killer once and a lifetime deal, spent extra money on parking, etc. we had to repurchase tickets to get back in and all we got was a “we have to investigate this and well let you know what happens in 2 days” I fought to get my refund immediately and not that I expect anything for free, but because of the awful day I had trying to figure out everything, I wasn’t even offered credits to use in the future. So because someone else ripped people off, I suffered and got lousy customer service out of it. We bought tickets all the time from Gametime, I was a valuable customer. Not anymore. Don’t use this app! Save yourself the time and use trustworthy stub hub. Fees aren’t that much more a ticket.

Can’t get my tickets/communication. Would be glad to change this rating cuz I understand things occur, but the lack of communication is troubling. I have bought and sold and traded tickets in all the apps dozens of times. I heard good things about Gametime so I wanted to give them a try. I purchased college football tickets for a massive game later in the year and everything was pretty smooth. Then I got two different contacts from Gametime about how my tickets need to be transferred and I have to click on the link. Well I never got the link they kept saying I did. Not in inbox, not in spam, not in trash…nowhere to be found. The help wasn’t bad…I didn’t really get answers despite jumping through a bunch of hoops and sending about 5 screen shots proving I don’t have my tickets. Kyle said he would take care of it on the seller’s end, monitor the situation, and keep me updated. I have yet to hear anything despite reaching out. This can’t be hard. They have my $400, I just want the tickets. Will update if the situation improves. But I’ve never had this issue with seat geek, stub hub, or Ticketmaster.

SCAM! Don’t waste your time or money!. We purchased tickets to a concert off Gametime. The tickets were sent to us through another app called axs. The tickets then disappeared and we were unable to pull them up through Gametime or email. The game time said we would receive the tickets prior to the concert. One hour before still no tickets. We called customer service and said they would reach out to the seller. No call back. Called 20 minutes before the concert and after being very persistent the customer service agent was very unhelpful. He claimed he couldn’t resend the tickets and that the tickets would be available at the box office. They would be able to look up our tickets with the receipt. we took the mans word. We went to the box office and explained our situation to the representative. they don’t have your tickets on file under your name. The representative claimed this app is for scalpers and this happens all the time and she wasn’t able to do anything. Mind you it was a sold out show so we weren’t able to get in! complete rip off!!!

Worst customer experience possible. I bought tickets to a rams game 3 hours before it started and my tickets were never delivered to me. I traveled 45 minutes to the coliseum, arrived at the venue an hour before the game started so I could watch the starters/warm ups and ended up waiting an hour and a half. During that hour and a half I was on the phone with different representatives who were telling me different things. One guy told me I’d have my tickets in literally 2 minutes. 15 minutes later another guy told me he can’t guarantee my tickets until the third or fourth quarter! From my perspective this is the worst possible customer experience in this business. All I was offered was a refund and $25 on my account. You would think this company would go above and beyond to take care of customers who have experiences like this, but apparently not. After all of this I do not believe I will be using this Gametime app again and will definitely not recommend it. Not sure how they can stay in business when they can’t deliver tickets on time or even accommodate fans appropriately when problems arise.

Disaster weekend due to Gametime. My husband coordinated a trip with his brothers for the first time to go to the Oklahoma vs Nebraska game. He has not been able to see family due to an illness. So he purchased tickets for all of them at the beginning of July. Five men from various places in the US coordinated their schedules to meet as brothers and go to the game. Tickets purchased, credit card charged, confirmation sent, flights booked, housing booked and vacation time scheduled to find out 3 days before the trip the tickets were sold to someone else and the amount refunded. The people at Gametime said sorry for the inconvenience, we will give you a discount and buy another set of tickets on the app. This was devastating to my husband! How can tickets be sold, charged , confirmed and sold to someone else? We use Gametime all of the time but this was inexcusable. The discount doesn’t make a difference if you never use the app again! Very uncaring individuals even management, I recommend Craig’s list instead of a heart break situation . Don’t plan ahead and expect tickets!

Not really best price available. This is an update on my previous review, this app has a nice interface and it is actually user friendly. But it is useless because there is no better price guarantee!!! Why would you need this app if the venue has the better ticket prices? And if by any chance you request a refund they will only give you Gametime app credit. That’s a nice little scam so you have a credit in an app you are most likely never using again. It happens to me the very 1st day I got NFL tickets preseason fair price but not the lowest available directly with Ticketmaster and also Kevin Hart I found a wapping $50 difference so I won’t be using this app anytime soon. I buy the bullet kept the overpriced tickets because I can’t do anything with the Gametime credit. I even offered the customer agent to give me credit of the difference since I found a better price and she politely refused, nice polite customer service but useless because they lost a client and gained a bad honest review. Stay away !!!

Awesome Customer Service. Gametime App’s Customer Service saved the day on a NFL playoff day. After leaving my phone in the parking garage and riding the train into the game my wife and I were between a rock and a hard place when can to having tickets to get into the game. Three times we tried to access the stadium using the receipt i was able to pull up by logging Into my gmail on my wife’s phone. The stadiums supervisors sent us to willcall and then willcall sent us to another willcall and them back to another supervisor yet between them all they couldn’t allow access into the stadium without a scannable tickets. Although in a state of disgust, I emailed Gametime using their ‘feedback’ email with an explanation of my delema and a request they email me my tickets. I did this thinking it wouldn't be helpful in time for us to get into the game. Standing at the gate we could hear Kickoff... And then to my surprise, as I was lettting my wife down easy by telling her we’d go watch the game at a downtown gastropub low and behold I receive an almost immediate reply email. They asked me to provide some Acct information. In a matter of moment we had tickets got into the stadium and were in our seats fifteen minutes later. I’ve been to hundreds of games/events/concerts and I can tell you unequivocally the Gametime App folks truly provide valuable irreplaceable customer service

Double sold tickets. DON’T EXPECT A QUICK REFUND FOR ANY TICKET PROBLEM! Purchased 6 tickets to the Detroit Lions/Seattle Seahawks game ( $1260) for my son’s 16th birthday. Purchased tickets on august 18th for the September 17th game didn’t receive mobile tickets until September 15th. Drove 3 hours, paid for parking, food, went into stadium got to the seats as the game started then on person said I was in 3 of their seats. Another showed up and said he purchased 2 of other remaining 3. Lions security removed my family and I from the seats and said the other tickets weee sold through the lions box office so they were the ones being honored. Called Gametime and reported the incident of double sold tickets they launched a so called investigation that has taken over a month and does not require them to keep you updated even though I supplied names, dates, and numbers to the involved parties. As of now all I receive is the blanket “we appreciate your patience” email. First the wait until last minute to send me the tickets to the resolution team taking their sweet time to refund my money for the seats I purchased but could not use. Jeff Etherington

No Credit for Changed Event. I’ve bought and sold tickets with GameTime a lot and not only like their service, but appreciate their customer service. However, keep in mind that even if the sporting event you bought tickets for has a change in opponent, you will not receive your money back in credit or otherwise. I bought tickets on 10/26 for Uconn Womens basketball @ South Carolina Womens basketball on 1/27. Three months later the game was canceled and Ole Miss replaced Uconn on the same night against South Carolina. This was four days before the game. I paid $138 (total) for two tickets on 10/26. I would not have paid this amount for Ole Miss v South Carolina. Truthfully, I wouldn’t have purchased tickets to that game. Even though Uconn was replaced and the matchup is not what I paid for, because the event was still South Carolina Womens basketball, on the same day, at the same time, in the same arena, I was not given a credit back. Keep this in mind when purchasing tickets. I believe I should have received my $138 back in credit, but GameTime does not.

Wait what?!?. I don’t write reviews but Gametime needed one from me. I downloaded it reluctantly after having other apps similar to it. I bought tickets to a game in other state where I was going to be going in a few weeks. In the meantime I had the app on my phone. I was talking with a coworker who wanted to go to a Pro basketball game. I looked to see what tickets costed and unfortunately there wasn’t a game that night but there was a college game for $2. Wait What?!? We were pumped! Such a deal! Keep in mind this a top 25 men’s team. And the tickets were in row 16! Gametime is set up in a way that makes it easy to use and is very secure. My only suggestion would be to have more events from smaller venues. This app has sports, concerts and all kinds of events!! Love Gametime and would recommend it over any other ticket purchasing app!!!

I guess I got the tickets just in time. I called Gametime about 3 hours before the game was supposed to be started and after contacting them about 3-4 times they kept on telling me that the seller was supposed to be selling the tickets and that I should get them. After contacting these people, I finally received the tickets for the game. But what if I didn’t contact them, would they have delivered the tickets to me in time? I don’t know. It looks like there were people who never got their tickets and I wonder if I hadn’t been personally persistent with getting the tickets, if they would be able to deliver them at all. Yes I got the tickets; but not until I had contacted them several times before they were delivered. Great prices and the customer service was decent; but I stressed out because I wondered if I was going to be getting tickets for my game. Not sure if I can recommend them to other people. It’s kinda like a roulette wheel and wonder if you will win or lose.

Totally a scam ticket site. I bought Taylor swift tickets on this app after not being able to get through capital one and Ticketmaster, as most suffered the same issue. Once I purchased 2 seats in section 150, row CC via game time. I waited for ticket master to receive the tickets per directions from game time app. When I received the tickets, they were section 149 row N. I reached out to both game time and ticket master to see why I wasn’t receiving the tickets I paid for. Ticket master obviously told me I had to go through game time to answer that. GameTime seems to have an auto response that I received a complimentary upgrade (clearly not, as the section is further from the center and higher up in the rows) and offers me a refund or a credit to re use Gametime. The lack of clarity or valid response from the seller and this app proves that it will sell tickets with no responsibility to validity. I’ll never use this app again, the credit I received is a total waste. Anyone who doesn’t care about what seat they specifically pay for can have my credit.

Unreliable and untrustworthy. Bought tickets to a game and they never sent the tickets. The representative insisted they sent the tickets and was constantly asking for proof. After long response times and a few hours, they realized they were wrong and decided to send me tickets but the game was already over (Talk about useless). I definitely learnt my lesson and will be using stubhub from now on. I don’t know how they call themselves “game time” when they don’t pull through. Unfortunately this wasn’t even my first incident with them. A while back they did similar things and they sent me a 10 dollar credit. My naive self was easily bribed and forgave them and thought it was a one time incident. It was clearly not and just an unreliable company. I actually keep my guarantees, and I guarantee I won’t be using them again. Take my experience and download the many other apps for tickets, this is just not the one you want to use. Prices are the same as other competitors but the service, integrity, and the reliability are just lacking.

Terrible Customer Service & Hidden Fees. Purchases tickets for a sporting even that ended up being cancelled because of wildfire smoke. When I bought the tickets I purchased three, then a friend decided to join so I clicked the 'add another ticket' feature that they have in the app to buy another seat nearby. When I reached out to get a refund they explained that they checked with the venue and the event was technically postponed but without a date and that a refund wasn't possible. I explained that i didn't live in the area and would be able to attend the rescheduled event. At first they tried to make it sound like they would do me a favor and let me resell the tickets (a standard feature of the app). After some pressing i got them to agree to a credit... but only for one transaction. They absolutely refused to credit more than one transaction even though I used and in-app feature to purchase 4 seats to one cancelled event. The whole time they pushed the narrative that I should be so lucky that they were being so generous. Do yourself a favor and use tickpick and avoid the deceptive pricing and delayed delivery.

Does not describe what kind of venue and the age requirement. My first tickets I bought were to go to the Valley Bar in Phoenix. I called them and was inquiring and the service people had no idea whether or not you have to be 21 to get in. After a few calls I find out that you have to be 21 and I wouldn’t have been allowed in(take it I am 20 years old myself). Luckily, I was reimbursed and I went and bought myself some more tickets. These tickets were to attend the Crescent Ballroom. At the Crescent Ballroom you are separated by age. Noted I got my tickets for my boyfriends 21 birthday. So there was a metal barrier for people under the age of 21 and I got a giant ex on my hand. I understand the liabilities but it was completely unnecessary to shove underage people into a small barrier. My tickets described the place where we would be standing in the center but did not say anything about having to be 21 to actually be in the center. The area I was stood in was blocked off and was at the back left of the stage. There I stood with 13-16 year olds, it was utterly ridiculous. I would not have bought the tickets if GameTime actually describes the age requirements for their venues.

Love the app!. I love it, I always buy cheap tickets and I always have fun at the games that I attend with my family. I had an inconvenient incident where the sellers of the tickets couldn’t provide the tickets anymore so I was asked to call their customer care number and I did and the lady gave me two options. 1) get my money refunded to my bank account, which was $98 or 2) get $128 credited to my Gametime account. So obviously I choose the second option. I was told to close the app and then log back in when I went back in I forgot to change the date of the game and I purchased tickets to the wrong game and I immediately called their customer service and the girl said she couldn’t do anything about it and then she put me on hold and when she came back she said that they were going to refund me the money. So it’s safe to say that this app is great and that I will continue to use it

SCAM-SELLS FAKE TICKETS. My boyfriend and I purchased tickets to the Celtics vs. warriors game on 1/26. Each ticket was $190, and when we got to the stadium, our tickets would not scan and said “invalid” when the usher tried to scan our ticket. He said he sees this happen very frequently with Gametime and said he has witnessed many fans get scammed by this company. We called customer service and they told us they were sold out and could not give us any other tickets to the game. Meanwhile, Gametime’s app still was showing that they were selling tons of tickets?? Ultimately, we ended up having to purchase tickets with Ticketmaster for a much more inflated price than when we originally were looking at tickets, as the game was nearly sold out. Had we known that Gametime was a scam, we would have purchased with Ticketmaster in the first place and saved ourselves a couple hundred of dollars. I am filing a police report today and working with my lawyer to ensure not only that I get a full refund (which I still have not received), but that this company is held accountable and can no longer scam others. This company should be shut down.

Customer Service needs training. This is my first experience using this app. I bought some tickets and they were for the wrong day. I called customer service immediately and they couldn’t stop the transaction but told me the tickets would probably sell. Fortunately they did sell, and the policy states I would have a credit in 48 hours. Today I called because its been 48 hours. I called 3 times today to get my credit. Call number 1, I was told a I would see my credit within the next few hours. Waited 3 hours no credit. Called again the guy put me on hold and I waited 7 minutes and then hug up. Call number 3, told the female I was put on hold forever and not helped, and need to know what is happening with my credit. She neither apologized for the poor service nor gave any information on where my credit was. She told me the guy (one guy!) who does the credits is not in yet. It’s 10:30 Pacific time! As of this writing I still have no received my credit. Doubt I will use this app to purchase tickets again! Buyer beware!

First use and I’m out $300+. Buyer beware: I bought two tickets to my favorite band’s out of town concert a month before the show for more than $300. I accepted that this was above list price because the show sold out quickly. Unfortunately, work got busy and I figured out a several days before the show that I couldn’t go. Bummed, I decided to put my tickets back up for sale through the app. The app automatically sets and adjusts the ticket price and warns you not to cross-sell or you’ll pay them fines. As the day of the show arrived, I watched as ticket after ticket around mine sold off. More expensive tickets, cheaper tickets, they all sold. And then it was show time and my tickets still hadn’t sold. Not even at a fraction of the price I paid. So... I paid a premium price for my tickets, I didn’t get to go see my favorite band, and I watched the app as essentially all the tickets except mine sold off without being able to sell them anywhere. Out more than $300. I’ve used Stubhub for years and other ticket resale options multiple times and I’ve never had this experience. Deleted the app and taking my money elsewhere.

Never buy tickets from this App. I had bought 4 tickets in section 139 to the Houston Rodeo 2 months in advance and on the day of the show, I get a text from GameTime saying “unfortunately your tickets are unavailable due to issues with the seller.” They offered me tickets in the 600’s or a refund back. I expressed my frustrations with the lady on the phone who got with her boss which eventually said that is all they could offer back. They didn’t want to offer me tickets close to the section I was in not due to the price going up so much but that was the only option they had to make things right and they failed. They failed because they didn’t want to lose out in a few hundred dollars and instead they lost out on much more. I used GameTime for every event I go to and unfortunately I will not be supporting a company that fails to make things right. My advice to you is use the app AXS. They are much more user friendly and actually give you the tickets you ordered. AXS is the way to go.

Just stick with seat geek. I received an automatic email immediately after purchasing my tickets (two weeks before my event might I add) that stated my tickets were ready and that I should have received an email to claim my tickets. After waiting a week no such email was sent. I spoke to several representatives throughout the week before my event, who all had different things to say. Some said I would be able to receive a full refund, others said they were just the middle man and that they couldn’t do anything for me. These representatives waited until 4 hours before my event to send my case to the “internal team”. I spent at least 6 hours on the phone with these “representatives” throughout the week before my event to get no where. My tickets were finally delivered less than hour before my event started, conveniently after I had already purchased different tickets on seat geek due to fear that my tickets were never coming from game time. Not worth the stress, waste of money, or struggle whatsoever.

Ticketmaster. I tried Gametime, bought a few events, I discovered that when looking at an event ( Hockey NHL ) that the tickets I were looking at were priced differently than the same tickets when viewed side by side with my son who has the app l, same game, same seats. This led me to not trust them. I had other issues as well and I will never use them again nor do I trust them. I went to Ticketmaster and compared pricing and found them to be priced better. I do not recommend Gametime at all period. 7/5/23 I’m response to your response the price was far different than the small service fee I have looked into your app that you gather information on the users as, data used as other purchases, identifiers( what ever that means ), usage data, purchases, and such all used in pricing your explanation is a deflection of what transpires, never again will we use your app, we have discovered going directly to the venue or other providers are a better choice never mind that fact your customer service is horrible and there’s more but Gametime is not worth any more of my time, period.

Legit Review - You Decide. Something changed with this app. The customer service has been horrible. I’ve religiously used this app for a couple years for everything in the Boston area. But the customer service has gone way downhill. I can’t recommend this app to anyone. Look elsewhere. I bought tickets to a game. I was unable to attend so I requested a refund. This was 10 minutes after purchase if that. Customer service told me they can’t refund as its always been accepted.. under 10 minutes.. really.. alright so they told me they would help me with a resell. I reluctantly said ok. After I said ok and told them I was not satisfied with their service they told me oh these tickets cannot be sold on Gametime.. so how did I buy them then??? They said they actually couldn’t help me. After I complained and asked for a survey the agent Cherry said oh here’s some links to ticket master and stud hub you can probably resell there.. are you serious.. horrible experience. Do yourself a favor and uninstall the app or don’t install it all together. Blame Cherry and the Gametime service. It’s horrible and you will get screwed by this app.

Good customer service but seems kinda sketchy. I purchased tickets and expected to have them right away just like when you buy tickets from an official site. I didn’t find out until after I had bought the tickets that I have to wait for the seller to release them to me. I bought the tickets 2 weeks ago for an event next weekend and I still don’t have them. I emailed and customer service got right back to me and told me that I will receive them on the 19th which is 2 days before the event. This has me feeling weary that I will miss my event and possibly not receive my tickets on time or I will have to shell out more money for last minute seats from the official site. I have also booked a hotel as the event is not near where I live so there is a lot riding on these tickets. Long story short just by from the official site and spend the extra money

Great Service, Shady System. I was looking to buy a ticket for a baseball game and heard great things about GT so I decided to use them. I found the seat that I wanted and attempted to purchase the ticket for a game over a month out. After pending for 10 minutes, I received a decline for the attempt. Once I logged back in, the $5 credit was not available and the ticket was not available anymore. Mind you, this took a total of 3 minutes for a game over a month out - aka unlikely that one of the three tickets available were sold in that timeframe. Therefor the only options available were more expensive tickets. I brought this to the customer service team who were great and the only reason I have given this 2/5 stars. Evelyn and Marc were so nice and understanding but were not able to do anything beyond refund the $5 credit usage. Unfortunately I will have to buy a ticket through another outlet. Shady bait and switch practice it seems at the moment.

FRAUD!. Regarding the purchasing of tickets on this app, I would give 4 stars. Easy to use, quick and good prices. However, if you need to sell tickets...be warned. I had tickets to sell for an event the next day so I attempted to use gametime. I went through the process up until receiving a “loading screen” that was froze as it never finished loading a confirmation. So I used another ticket app to list my tickets, which sold later at night. The next morning I received an email from gametime that my tickets were now listed ON THEIR APP, followed by another email that the tickets were then SOLD. I immediately contacted Gametime customer service to which they informed me they would look into the situation. I waited a few hours called back and restated the whole scenario to which the new customer service rep stated it was my responsibility for the failed transaction despite never receiving a confirmation after attempting to list the tickets, then finally receiving both a confirmation of the listing and sale of tickets THE FOLLOWING DAY. BOTTOM LINE...stay away from this website as accept no responsibility for their faulty app and its lack of communications.

Best app to buy and sell tickets and be protected. I was looking for tickets and came across this app and saw it had quite a few 5 star ratings so I downloaded it and glad I did. Their platform is wonderfully designed and super easy to use (gives you a view from where your seats will be, and you can even turn your phone and the camera adjust like your moving your head in the seat.) I was able to find great seats for a great price and check out fast using Apple Pay. Best part is their guarantees; they guarantee the lowest prices for your seats, and offer price match if you find them cheaper. They also allow you to cancel your purchase within 24 hours of when you made them. It’s everything you want in a ticket service app, whether buying or selling.👌🏻 A+

Worst Ticket Experience. I used Gametime to take my 5 year old son to a baseball game and bought tickets about 4 hours before the game. About an hour and a half before the game, the tickets were still not in my inbox. We decided to head down anyways thinking they would be there by the time we got to the stadium and contacted support to confirm, to which I received the answer “they’re guaranteed to be there by gametime.” We got to the stadium, still no tickets so I called support. They let me know there was an issue with the seller sending the tickets and that they were looking into it. We stood outside of the stadium for almost an hour, going back and forth with support, waiting on our tickets. Multiple people said they would help and then we never heard back from them. On my last call to them, I asked that they refund the money so I can just buy tickets at the window. At that point they decided to let me know that they could just give us different seats, which were no different than our first tickets. By the time we got in the stadium, we had missed the start of the game. Worst ticket experience I’ve ever had.

Disappointed. As someone who frequently scours various apps for last-minute deals on tickets, I was quite excited by the potential of this app. But my first (and only) experience with Gametime was massively disappointing; despite purchasing my tickets multiple hours before the scheduled start of the event, I didn’t receive them by puck drop and spent nearly half an hour on the phone with support before my tickets eventually came through. To add insult to injury, after complaining about my experience (making it into the arena well past the halfway point of the second period) I was offered 1/3 of the value of my tickets back in credit as I was told I “only missed the entirety of the first period and was able to enter the event for a portion of the second period”. Awfully cheap strategy, especially over a pair of $60 tickets. And funnily enough, when you factor in the fees Gametime charges on top of the advertised ticket prices, you’re almost always going to be able to find cheaper tickets on other resale marketplaces that also provide a better customer service experience.

Don’t make the mistake I did. I was waiting at the security gate for my tickets to the Eagles vs Broncos game yesterday and got a text to call game time. They informed me that my tickets were sold to someone else. I asked for different seats then and was told prices went to $10,000 per ticket because it was last minute and the stadium was almost sold out. 3.5 hour drive to philly and $40 parking and got the complete shaft because they wanted more money and sold my tickets. They offered me $100 gametime credit. $100 doesn’t do anything for the BS this caused. Day wasted, gas and mileage on car wasted, parking cost wasted! You know where you can shove that $100. Go to another sight or App more reputable. Update: I used gametime again only because of the $100 credit from last years total disaster. I did order them a week in advance to make sure the same thing with not getting my tickets didn’t happen again. Tickets were recieved and enjoyed the game but will still not use this app again in the future. $100 doesn’t come close to loss in $ and time I wasted last year

Terrible first impression. I saw an ad on Facebook for this app. I am not an avid sports fan but I do enjoy attending a game now and again, especially flyers. I figured I would give it a shot being the game tonight is a first responders night and it’s my sons first flyers game. So I download the app, purchase a decent seat and wait for the ticket to show up in the app. I then receive a text fifteen minutes later saying the ticket isn’t available and to call. So I do and the customer service lady is nice and upgrades my ticket no cost, or so I believed. Fifteen minutes later I get the same text saying the ticket isn’t available. Normally at this point I wouldn’t abandon the whole thing but I promised my son, so I call again. They now have much much lower price and worst section seats available. The only offer I hear is credit for the app which I don’t want or a full refund. So I end up taking a worse section at more then they were selling it on the app itself only because the customer service rep said that’s the only way you’re guaranteed a ticket. Seems like a bait and switch app and I will not be using it again.