Snapchat [Photo & Video] App Description & Overview

Snapchat is a fast and fun way to share the moment with your friends and family

• Snapchat opens right to the Camera — just tap to take a photo, or press and hold for video.
• Express yourself with Lenses, Filters, Bitmoji and more!
• Try out new Lenses daily created by the Snapchat community!

• Stay in touch with friends through live messaging, or share your day with Group Stories.
• Video Chat with up to 16 friends at once — you can even use Lenses and Filters when chatting!
• Express yourself with Friendmojis — exclusive Bitmoji made just for you and a friend.

• Watch friends' Stories to see their day unfold.
• See Stories from the Snapchat community that are based on your interests.
• Discover breaking news and exclusive Original Shows.

• Spotlight showcases the best of Snapchat!
• Submit your own Snaps or sit back, relax, and watch.
• Pick your favorites and share them with friends.

• Share your location with your best friends or go off the grid with Ghost Mode.
• See what your friends are up to on your most personal map when they share their location with you.
• Explore live Stories from the community nearby or across the world!

• Save unlimited photos and videos of all your favorite moments.
• Edit and send old moments to friends or save them to your Camera Roll.
• Create Stories from your favorite Memories to share with friends and family.

• Every friendship has its own special profile to see the moments you’ve saved together.
• Discover new things you have in common with Charms — see how long you’ve been friends, your astrological compatibility, your Bitmoji fashion sense, and more!
• Friendship Profiles are just between you and a friend, so you can bond over what makes your friendship special.

Happy Snapping!

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Please note: Snapchatters can always capture or save your messages by taking a screenshot, using a camera, or otherwise. Be mindful of what you Snap!

For a full description of our privacy practices, please see our Privacy Center.

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Snapchat App Tips, Tricks, Cheats and Rules

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Snapchat Customer Service, Editor Notes:

Bug fixes

Snapchat Comments & Reviews

- Bugs and glitches

Snapchat is a great app, well besides the many bugs and errors for example I had to delete and reinstall the app because it doesn’t show the correct number of views on my story nor the screen shots I’m hoping re-downloading it will fix it I even have the latest update. When I am watching the stories I am subscribed to the screen freezes and doesn’t allow me to do anything I have to force close the app. The screen goes black all the time and it’s very glitchy and laggy. Other than those few errors I will continue to use Snapchat to contact and update friends with my daily activities and it’s a great app to communicate with a lot of people and friends. Edit: I also believe you should add a live that would be HUGEEE! I love going live on Instagram and other apps but I use Snapchat more than any other app on my phone going live would be a huge step up and could change things. I also have a problem with my memories when I scroll far down because I’ve had it for so long it starts me all the way at the top again and doesn’t show me previous snaps from the years I’ve have Snapchat. It also shows me that when I post stuff on my story it gets posted in the wrong order like a long video gets split up and posted wrong it’s very annoying and would like this bug to be also fixed.

- What happened?

I’m sorry to say it, but something is definitely wrong with Snapchat. In all my years of using the app, I have never been this disappointed. Although Snapchat is my main social app on my phone, it has been really bugging me. For example, it has been taking up to 5 minutes to send a chat everytime I try to send something. Before I am told my phone is slow, let me reassure you this is not only a problem for me but for my peers as well. Also, I have been receiving Snapchat’s from WEEKS ago, leaving the other person to conclude I have been ignoring them. When it is taking 4 weeks for a singular snap to come through, there is an obvious problem with the app. Likewise, my peers and I have noticed that when somebody responds to me, it’s very slow and won’t load or I don’t get it at all. Just the other day I received a snap, and when I asked about it I learned it had said I left them on opened whereas for me it said I had been left on delivered. The amount of time I have wasted trying to solve this problem along with the taking 5 minutes to send one thing problem, I could have been doing other things, so I have been veering off the app. Unfortunately, I do not think this app will be worth it, especially if it keeps traveling downhill at this rate. Maybe, if we weren’t so worried about how the app looks we could worry about how it has been working. My peers and I have tried deleting the app, updating, but nothing seems to work.


Snapchat update ruined my story organization! Ok so a thing that I really like to do is save my stories to my memories (like everyone else) and I save every. Single. Story. And I have Snapchat automatically save my stories for me but I also manually save them because Snapchat doesn’t save stuff that you posted from your camera roll so I wanna make sure I have everything there. So I’ll have like 2 or 3 stories in my memories that are similar but not all the same. So I just combine all of them and they would organize themselves by post date and I can get rid of the duplicates and have it be a nice, organized story just like how I posted them. But now, I don’t know what happened, but I think an update ruined how my stories organize. Whenever I combine my stories so that I can organize it, they won’t organize themselves by post date anymore. They just add to the end so the memory is now all wonky and out of place and I’m very disappointed. I wanna be able to add stuff to my snap memories so whenever I look back at them, I can relive the whole day of when I posted those again. Please fix this Snapchat. It was completely fine before! At least make it to where you can individually move a snap to wherever in the memory you want it. What’s the point of adding things to a snap story memory if you aren’t able to put it wherever in the story you want it in so that the story is organized by when they were posted??

- The app is great

I really love the app for how long i have been using it i can say that it has had some difficulties i also have had some request to a new update for snapchat. Not many people are going to like the idea of this but maybe saving chat can be taken off my phone gets checked and i have friends that are very...yk💀and they save every little chat they send in out gc and every time my phone gets checked since am still a child ofc😀i get in trouble and grounded for the things they send💀u dont wanna know..but anyways thats a request i was also thinking to give dark mode out i have heard they where thinking to do dark mode but i heard that long ago i was also thinking to take out snap call i rlly dont know why i dont like snap call its jus..dumb in a way..if its called snapchat y is there call in there if we have facetime or any other app any other device uses to call in my opinion i dont like snap call...idky i also request to maybe when u send a chat it give u a notif of what the person said bc sometimes i dont like opening nobodys text ok💀snap is a great app but in some things it rlly doesn't please me some things i might have said other people might not like but as someone who has had snap for over 6 years or more i just wanted to give some opinions and maybe ideas for a new updat.😀🙏🏽

- Performance issues

For the most part I quite enjoy Snapchat it’s probably the most used app I have on my phone because it’s really convenient for messaging people especially when my texting doesn’t work based on various locations, like text messages don’t go through when I’m at school buildings but Snapchat messages will. I think it’s quite useful and it’s very fun to use, however lately I’ve been experiencing some problems with loading times. For the past maybe two months it’s taking a good 10 seconds to load in a text that I got, and another three to save that text. I’ve been on various Wi-Fi connections as well as using my data and no matter the change between Wi-Fi or data the problem does not get fixed so I know that’s not the issue. Recently I found that deleting some of the things that take up storage on my phone help with the performance however this time that has not worked. I do think that this is some thing Snapchat needs to look into as a problem since it is one of the main communication apps. Have the time I to get annoyed with it taking so long to load that I just use text message instead of Snapchat but it’s just not the same and I wish I didn’t have to resort to it. I hope Snapchat fixes this problem soon.

- Locked me out, customer service not helping

This is super frustrating. I was in the middle of sending a Snapchat when the app logged me out. I tried logging in and it said I was temporarily locked from my account. It has been more than 48 hours and I have reached out to Snapchat support on Twitter multiple times and sent multiple requests through their support website, ans they never send any confirmations or case/ticket numbers with your request so all I can think of is that they’re not even reading anything anymore. So many people are experiencing this issue, just look at all of Snapchat support’s twitter and the replies. Customer service is freaking terrible and I’m using this as a last resort. They keep sending the same tweet over and over again about how an account can be locked, but they’re not helping unlock legit accounts. They sent me a link to unlock legit accounts, but it’s is not working and basically my account is still there but I am locked out of it and I can’t get Snapchat to unlock it or tell me how to unlock it. I didn’t break any of the regulations nor did I do any of the things that would trigger a lockdown of my account. I have people on Snapchat who I cannot otherwise communicate with I do not have their numbers nor do they have other social media and snap is the only way I can contact them. All my photos are still there in my memories too, but downloading my data isn’t working either and I just really need to get my account back.

- Opinion on new update 👎🏽🤮

I am very unsatisfied with the new update and I’m pretty sure others can say the same. I’ve had Snapchat for over 4 years now, and this is the worst update by far, the format is completely different and way more complicated. We use to be able to open a message with sliding our finger across the person name, but now when we slide it bring us to snap maps, leaving us to tap the message instead of being able to slide. The benefits of sliding is if we are able to slide we are able to have a peak at the message before we fully open it, so if someone is bothering and you don’t want to respond, or you’re ghosting someone you were able to read their messages without them knowing. Because of this update people who has been using Snapchat for years has to get use to tapping instead of sliding. Also I preferred if snap maps didn’t have its own page, and it was like it was previously, where you can pinch your fingers on the camera to access snap maps. And the final problem is at the bottom there are 4 icons, as if it wasn’t clear before on the purpose of these things, it makes it looks very Androidy and unprofessional. I can also suggest you allowing us to change our usernames so we aren’t stuck with the stupid/immature ones we came up with as a kid. But besides that the app was perfect until the new update, which I didn’t even wanted, but my phone automatically updated it. PLZZ GO BACK TO THE PREVIOUS VERSION.

- Great app and all but FIX THIS

My Snapchat, along with many others, has suddenly started malfunctioning. I’ll send my streaks, and then it’ll say they sent, but then if I check later on, it says that only the streaks from the day before sent and makes it seem as though I haven’t sent or received anything, even though I know I have cause it said delivered before and it said I had 15 snaps, but then they all disappeared. And then when they all reappeared it wouldn’t let me open a few of them. It also deleted the videos off of my story from the day before. And it hasn’t been letting me view certain stories. Like I’ll try to few them, and it’ll just glitch me onto another story. This seems to only happen when it’s a video on the story. I tried restarting my phone, and I even tried logging out and back in on my Snapchat account, but after attempting this, it wouldn’t even let me back in the app. Like I would try to open it and it would just immediately crash. I talked to my friends and several of them are having the same issues as well. I even tried deleting the app and reinstalling it and now it’s taking forever to reinstall, like longer than usual. Idk what’s going on but PLEASE FIX IT SOON!

- Somethings Very Wrong

I’ve been using this app for well over 6 years, and in that time I’ve had minimal problems with the app. However, as of recent within the last year (Say January 2019 to April 8th of 2020) this app has started to derail from it’s once great state. And as of recent meaning these past two MONTHS, my friends and I’s snapchats have been going to total crap. My friends snapchat “deleted itself,” wouldn’t allow her to login, wouldn’t allow from others phones to login to her account. And now, mine is doing the exact same. I changed the password, I’ve changed my connection back and fourth (Sorry TeamSnapchat no one has 3-4 wifis to choose from on a given day), the app wouldn’t even allow me to change my password through email it HAD to be done through SMS, which still didn’t change the fact that AFTER I CHANGED THE PASSWORD Snapchat would STILL NOT LET ME IN. With the constant pop up of, “Cannot Connection” or “Change Connection” one of the two but it had to do with a connection I had already changed SEVERAL TIMES, again I only have one wifi, and one cellular connection because I’m on a PHONE!! Snapchat Support doesn’t have a number to call, they don’t want to take any fall back, apparently this is a problem they can’t really help with. The worst part is I have no clue if someone is using my Snapchat, I have pictures dating back to forever ago on there, amazing memories, and thats my biggest problem. ITS, ALL, GONE.

- No Help When Needed

My snapchat got hacked about a month ago, which i know isn’t entirely their fault. But i went through every step they told me too do and they still haven’t helped!! They keep saying my email isn’t the one associated with the account, which makes no sense because the only reason i knew someone was trying to hack me is because i got an email about it FROM SNAPCHAT! They have no customer service phone number so everytime i try to reach out i get the EXACT SAME MESSAGE. Even though i write in the help box that i keep getting the same message and keep asking them to contact me in a different way for more help and i repeatedly get told the same thing. So my private photos on snapchat are now being viewed by someone i don’t know and there is nothing i can do about it i can’t even deactivate the account. Very unpleased with the company. So many privacy issues and customer service issues that need fixed. I can prove that it’s my snapchat by just the phone number connected and the fact that I can’t even make a new account until I confirm that i want all the pictures saved to be deleted. I want to take legal action just because someone could steal my photos, phone number, email address! They can talk to people without me knowing and give my personal information all because this hasn’t been handled properly. If I could give them zero stars I would. BE SUPER CAREFUL DOWNLOADING THIS APP OR YOUR PRIVACY WILL BE BREACHED.

- Locked account

I have had my snap account for a while but then I wanted to create a new one and so I did. I only lasted three days with the new account at first it was just locked for a few minutes and I was ok with that I logged back in and everything was fine a minute didn’t even pass and my account was permanently LOCKED!!!! I was confused as to why since I wasn’t doing anything wrong and harmless. I decided to make a another account this morning. Everything was fine until IT GOT LOCKED AGAIN!!!!!! I didn’t even last two hours with it, I logged back in and was talking to my friend all of a sudden it kicks me out of my account AGAIN! I was really frustrated because I wasn’t doing absolutely nothing just having fun talking to my friends. I went to the website and realized my account was PERMANENTLY LOCKED AGAIN!!!!!!!! I gave up at this point and would like to know why this is happening. I’m getting so angry at this. Might as well delete the app since I can’t even make an account. This locked thing is getting me irritated. I would like an explanation. And the fact that you guys don’t have a personal support email so we can contact you guys instead of using the website which is pretty difficult and would be much easier if you guys had an email. Anyways I would like to know why my account is getting locked without lasting a WHOLE DAY! And I’m doing nothing wrong and still question why this is happening to me.

- The New Update

So I recently just got the current update of Snapchat and it myself as well as many people that I know don’t necessarily like it. It changes the flow a bit too much and there are now some features that don’t exist anymore. I do like being able to access the snap map better by clicking on it however I do not like that when I swipe to the left instead of opening a conversation it goes to the map. Many of us would rather be able to swipe into our conversations like we used to. I understand that the update was most likely a lot of work but I think it would be nice if we could get the option to decide if swiping left will open chats or the map. May be in a next update you can add in a feature in our settings where you can pick whether swiping left or open the map or your chats I’m sure many people would appreciate it although I do understand it would take a lot of work. Either way Snapchat is an amazing app and really this is just a small problem but one that I feel many people would appreciate having the choice about. Still putting five out of five stars though because despite the update I still love the app.

- Small suggestion

I can say confidently that me and all of my friends spend just about all of our time on Snapchat. It has brought many people I know together in ways I’ve never seen capable by another app. By far snapchat is my favorite and most used app. It is easy to use and has a smooth and appealing layout. I am not here to criticize, but simply to make a suggestion. I enjoy watching some of the shows on the “For you” tab. But I often find myself losing the show that I was just watching. I’ve noticed that thumbnails change after you go through the story, so that makes it hard to find what you clicked on in the first place. In particular I keep finding myself thinking “wow, I enjoyed that show, but I don’t remember what channel it was under. Though I only watched it 5 minutes ago.” Thus I would propose a sort of “history” feature for the “for you” page. (I would not like this for personal stories, only shows on the for you tab.) Possibly even just keep it in a more hidden spot because I do not need it as often as other things on Snapchat. But a feature like this would help me find and subscribe to the shows I enjoy. Thank you for reading.

- many things that could improve

the new snap update is horrible. i hate how you can’t swipe down to see the map. also with ios 14, my pictures are lighter and worse quality. why can’t you just keep it the same for once. i have been using snapchat for years and there are a couple things that i honestly would love to see and thought i would have already seen. first and foremost, DARK MODE. it is so annoying when all my other apps have a dark mode but then i go to snapchat and it is bright white. i also think it would be a good feature to have it where you can select all your steaks so you don’t i have to individually choose each one. it would also be nice to have more freedom of who is on my best friend list. more of the people i want to talk to and less of who snaps back quickest. i also think there should be an emoji for when you are someone’s number on best friend but they are not yours. it would also be nice to be able to see a history of the filters i have used. i know there is favoriting now, but before that, there are filters i can’t find now. another thing is being able to have more people pinned, and you could hide them in a folder then open the folder on top so that it doesn’t take up the whole screen. it would also be nice when you are replying to a bulk amount of people that there was a select all button. just a few things i would change.

- Dark mode?

I’ve had Snapchat for several years now, and it’s always been one of (if not my favorite) social media platform. It’s easy and fun to use, and it’s a great way to keep in contact with friends. All the filters make for some great selfie-taking, and you really get a personalized experience, which I love. The only thing I wish was different is that there is no dark mode. I have an iPhone, and Apple has been super receptive to feedback when it came to allowing a dark mode for phones. It’s really an awesome feature, since even on the lowest brightness you could burn out your corneas with the pure white screens of the App Store, iMessage, iTunes, and more. Thankfully, those are all in dark mode now, which is great in the middle of the night as well as in broad daylight. I really wish Snapchat would look into making a dark mode for their users as well, since lots of people (myself included) really prefer dark mode. There’s something about the look of it that I love, and an added bonus is that I don’t go blind at nighttime. I wish I could say the same for snap. Snapchat, please consider a dark mode for your users. I don’t think I’m the only person that would like to have it.

- Kaylie

I’ll chat highest permanently locked Snapchat account along with thousands of others who have done nothing wrong I have not broken any of the guidelinesThis is why I am reading this app one star and I am deciding to delete Snapchat for good because on my last snapchat I had lots of memories that I will never be able to recover because of your bugs and errors in this appI have lost all my friends Snapchat and new friends that I have made on Snapchat and for no reason I did nothing I do not break the guidelines I did not do anything sketchy the only thing I did was not verify my email and add too many people on quick add that’s all I did so I do not know why that my account was permanently blocked and I am very mad about this this is not only happened to me but you thousands of other people so me and thousands of other people have lost good memories and videos Friends made over the years because you guys decided to permanently Lock our accounts for no reason whatsoever all I want is my old account back with all my memories and friends on there which has been wrongly taken away from me/locked again me and the thousands of other people who have beer wrong like this did nothing wrong we did not break any guidelines basically I just want my account back if there’s anyway you could help me out please text me DM me something I wanna do something contact me #unlockMyAccount #unlock my snap

- i’m annoyed

i have a serious bone to pick with yall ever since you started allowing a minute long snapchat videos. let me just say- great addition, amazing idea, i love the minute long videos. HOWEVER. when i am going absolutely OFF in a snapchat video to send to the group chat, the last thing i need is the third snap to be sent first, then the first, then the fifth, etc. I just want the snaps to be sent in order, otherwise the purpose is defeated. I’ve seen a “waiting to send” text pop up recently, but i don’t think it’s waiting to send the second snap after the first. it’s just waiting to send the next collection of videos (because let’s face it, I send like five minutes of videos). It’s great for communication with my friends, but not when the first snap that loads is sent out of order. no one knows what i’m talking about. the whole premise of snapchat is photos and videos, but it seems the app is more focused on news stories and weird emojis. I can get news anywhere, preferably anywhere but snapchat. I just want my videos sent in order. Great app idea, but it’s getting ruined by all the new options. Please perfect the thing that made everyone get the app in the first place before you add new mechanics. Overall, please send snapchat videos in order. Otherwise I might as well be recording 10 seconds at a time again.

- Amazing!

This app is amazing and is so safe for our kids! I am a mother of 4 and i let all of my kids have this app. It is very safe because when you first download the app, it immediately puts you on ghost mode. This means no one can see your location. you have the choice to turn it off but they ask you about 3 verification questions before you do. Plus, you can’t see anyone’s posts and you can’t message anyone unless you follow them and they follow you back. If you guys follow each other and someone does something inappropriate, and you didn’t save the chat, you can go in settings and there is a button where you can revive all of the message you have ever sent. they will also bring up any messages they other person sent too. Lastly, if you report someone, it will immediately block them and report their account to the headquarters! This app is also super fun! It’s a fun way to communicate because when your kids go into their teen years, it’s not “cool” to text any more so this will be super fun! There’s all types of wonderful filters on this app which makes it amazing too! There are some cons but overall this is an amazing app!:)


I was on snap and randomly it stopped working, which is per usual. I closed the app and went back on, but this time my camera was black and wouldn’t turn on. I went to my normal camera app and it was the same thing. It’s been over a day now and my camera is STILL broken. I tried resetting my phone, I deleted and redownloaded the app, I have tried everything. Now, this could be an issue with my iphone. HOWEVER, my friend with a Google Pixel had the SAME thing happened to him after he used snap! His camera broke and everything, which makes me think that snap is causing a glitch in my software. PLEASE do something to stop this, it’s very inconvenient and I might have to get a new phone if it doesn’t fix on it’s own. Snap has a lot of features that are completely useless. The games? Little icons that show up on certain locations on the map? Stories you can subscribe to? Endless amounts of filters? It’s too much for one app that is already based around sending pictures. Some of the features added do not enhance the experience of snap and instead causes more technical issues since so many features are running. Important features should be a priority and if it is causing technicals issues then FIX it or get RID of it. I am FED UP with the constant amount of issues this app has.

- Black Screen

You JUST updated the app after a whole day of the black screen issue, but the issue is still here, and I also can’t tap the icons on the bottom to transition from my snaps to my stories. Is this happening because of my device? Either way, please fix it because the update did not do anything. I’m also losing my streaks because of this issue, so when you eventually update this app again, please bring back the streaks that I supposedly “lost” just because of this ongoing issue. I also cannot reply to friends’ snaps with a snap of my own, because of the black screen issue. I can take the photo, but it only shows up after the photo is taken. Think of it like a Polaroid picture, where you have to wait for the image to show up after taking the photo. That is exactly what’s going on in general with the camera, but at least the photo immediately shows up after snapping your photo. Lastly, my friends’ Snapchat stories are starting to repeat themselves again, even when I have already viewed them. That needs to be taken care of, because that issue lasted AWHILE last time. I would also be open to share some newer ideas for the app; but for now these are the issues that I’m going to report on. Thank you.

- Snapchat Needs improvement

I was really impressed with Snapchat back in the day, in that it enabled photo messaging and added filters to help with those of us who may have a bad skin day, keep our blemishes hidden by a smoother so when we send our friends a snap it doesn’t show our embarrassing acne spot to our possible crush, etc. The new updates to Snapchat are disastrous. First; I can not clear an entire conversation column and have to go one by one through the messages to clear them. Also you can’t look up your friends; how is anyone supposed to organize their friends list if we can’t even see who’s our friend without searching them? If you have 20 or so friends you are basically spending 2 minutes of your time trying to clear your snap window. Second; the stories; filled with biased propaganda and absolute garbage. I enjoy subscribing to some of the channels but the fact that most of these channels feature some of the most controversial topics and are completely one sided is unfortunate. I would like to see more middle liner content, and keep politics out of the playground unless your going to equalize and allow those who may not swing to the left side of the scale, be able to enjoy the features as well. Please read and consider Snapchat

- Permanent Locks

I love the app and in my opinion it’s better than tik tok but there is something crucial about this app. Everybody loves Snapchat and likes to make jokes but the lock system is so messed up it’s attacking it’s self. The main way to meet strangers is through “Quick Add” but if you use it to many times your account gets locked then told it’s because of spam. I had an account that I had the idea to get as many friends as I could on Snapchat but it was struck down by Snapchat for as you guessed it, spam. So I kept unlocking my account thinking it was just a fluke happening a lot to me but the last time I did it they locked up my account and threw away the key. I met so many good people on Snapchat and now I have to start over on a clean slate just because of “spam” which I didn’t even do. And their excuse for it is “ we’re sorry that some accounts get locked “. What the heck kind of excuse is that for getting everything ripped away from you. As much as I love the app the thing that kills me is it locks up innocent accounts and let’s the spammers go away scot free. I really need you to fix this because while the auto lock attacks the innocent the spammers actually get away and bypass it. All I’m asking is you give me my account back and fix the system because it is really messed up. That’s all I have to say.

- Account issues

First of all i wanna talk about snapchats customer service issue Its ridiculous i sat here for 30 -40 min on the website trying to figure out how to fill out a request to submit a complaint and i still cant find and ontop of that i cant call you guys to figure out whats the issue Now to talk about the actual issue I have been locked out of my account twice now(iv read the rules bu the way) and according to the rules i havnt done anything wrong? Once in a while ill add like 5-10 people bak or on quick add? Or post a whole bunch of videos on my storys but thats fine ? But this time i was permanently locked in the middle of writing a post. I went to see the issue of why i was permanently blocked but when i clicked to unlocked it said to click “here” so i did. When i clicked it everything crashed. I did this at least 10 times and everytime it crashed either telling me my browser was acting up or my internet wasnt secure. So i went on my phone to do it another 5 times and still didnt work. Yall need to fix this along with getting a real customer service area going on.. this is a waste of time going to the website when u cant get REAL help lemme also say iv been using Snapchat for probably 6-8 years and iv only had this problem this month. Yall also need to add a feature to change ur user so people dont have to start all over

- My love/hate Relationship With Snap

I have been using snapchat since 2013. In the past six years I have seen such an development in quality, options, and overall popularity. This app is like a lion and every phone the app touches, is it’s kingdom. I enjoy Snapchat. I enjoy the streaks. I really enjoy the meme accounts I’m subscribed to! But there’s one thing that I just can’t get behind. The Discover Page. I’ll be straight up honest with you, it is the one thing that makes takes that fifth star away. Ya’ll just came out with a new update. I was excited to hear that you could change the settings with the Discover Page. I went to these setting (to turn off the page) to DISCOVER (haha ha, dad joke) that there’s still no way at ALL that I can turn it off. Look, and I’ll put it bluntly, I love your app except for that one thing. I think you should be able to have the option to turn it off. I simply just don’t care about it and would rather not see it. Now I might just be the only one on this planet that doesn’t like it, or there are tons of other people that don’t enjoy it either. Anyways, I’m sorry for the rant, I just really wanna see that change is all. Have a good one!

- New update... is not good.

This rating is based on the new update not on Snapchat in general. Lots of people including my wife and I do not like the new look, the old one was honestly easier to use as well. This update makes it too easy to swipe to the wrong part. This update is also insanely glitchy... it’s not letting me save videos sometimes, it’s crashing out and going to my phones home page making me reopen and lose where I was, and it’s notifying me I have pics and videos then when I click it takes up to a minute for that video or picture to actually come through??? It also changed the fact that you can swipe to chat without opening videos or pictures. When I’m in public I often open the chat before I open the whole chat often, almost every dingle time just to make sure there’s not a warning of needing or not needing sound or if my wife and I are chatting and sending videos simultaneously and I can’t open the videos at the time but still want to continue our chat conversation... it makes it impossible... it’s been VERY frustrating... truly haven't been a fan of the new update AT ALL... I read the recent reviews to see others thoughts, and I NEVER post my own, but this is something that needs to be heard... and I want to add to the number of complaints about this update. Please get the old snap back!!!!

- Hack?

So I was on my snapchat and all of a sudden it just stopped working. I completely shut my phone off and I re-opened the app back up to see it still wasn’t working. So I thought the best way was to delete the app the download it again. So I did that, but then it wasn’t letting me log into my account? It kept saying “check your internet” and everything was just slow. When I finally got back into my account after like 5 minutes.. it showed I didn’t have any friends or anything, no pictures, no nothing, and then it finally loaded again after like 5 minutes. I can’t post stuff in my story without seeing the “failed to post” thing. My snaps were disappearing too, and they were my friends snaps not showing up. I finally got the app to work but not as well because it still is doing the same thing other than me being able to see my friends snaps. I hope you fix it soon because I’m really not enjoying how it is right now because it’s not working for anyone and my internet is perfectly fine. So that’s why I’m asking you again to just fix the problem. Please and thank you!

- Good app-A few fixes

I've had Snapchat for over 2 years now. Snapchat is a fun, creative way to express yourself and talk to friends or meet new people. Most people, including myself, will add people off of quick add. Sometimes these people will express and share unwanted and unnecessary opinions or show body parts, and Snapchat makes it easy to disconnect from these people by simply un-adding them. I haven't really had any problems with snap, except for one or two things that need to be fixed. Number one is the fact that when I send or receive streaks, that they will send or show twice, which is very annoying. Second, it glitches and tells me that I have to go back and re-add everyone that I have on snap because I don't have them added already. And last but not least, is that fact that sometimes it freezes when you try a filter on, or write something on a picture. These are small problems, but I'm not the only one experiencing these problems. Over all, Snapchat is a fun app with a good image. I wouldn't recommend letting anyone who isn't at least 12 have Snapchat. Thank you for your time. 🙌🏽♥️

- New updates affecting accounts

I have 2 Snapchat accounts. My personal one and one I share with someone else. So I go back and forth between them often because they’re used for different things and have different friends etc. after the newest updates about a week or 2 ago, my personal and the other accounts look like they merged. But they haven’t. It’s confusing. Now on my personal account it shows I have friends from the other accounts list but I know for a fact my personal doesn’t have those people as friends. But also when I look at their profiles it has the blue check indicated they’re added to me but on their snapscore it just says loading instead of their number score. And vise versa on the other account. So while they’re on my friends lise they aren’t actually friends with me which is confusing. Same with blocked list. People I have blocked on my account but not on the other ARE blocked on the 2nd one too and still vise versa. This is extremely frustrating because I have the accounts separate for a reason so for them to be together is irritating. The solution is deleting Snapchat and redownloading and it’s fixed BUT the moment I sign out of one and sign in to the other again, they’re merged again. I don’t want to have to keep deleting Snapchat every time I log out of one and go into the other


i’ve had this app for the LONGEST time! but recently i have been having a HUGE problem. about 4-5 days ago my snapchat would not let me save any pictures because “i didn’t have enough storage”. i checked my storage and i definitely had enough. every time i tried to watch a story it would glitch to another one and wouldn’t even let me watch that one. everything took forever to send and my notifications for me receiving something came in later than they were supposed to ! so i tried to update it , that didn’t work. then i tried to log out so i could log back in to see if that would fix it. now it won’t even let me back in. it shows me in the camera but then it throws me out. some people i know have been dealing with this same problem as well. i’ve had someone else logging into my snap so they could send my streaks. i log into it every now and then off of someone else’s phone so that i can see what’s going on and watch people’s stories. i can’t delete apps on my phone because of a password my dad set and then forgot so there’s no way i can uninstall and then reinstall the app. snapchat i love you but fix yourself!!! please do it soon , all of my pictures and memories are on there , and that’s the only way i really talk to my friends.

- Memory/Image Recovery

Hello! I just wanted to say that I personally love Snapchat. I use it more often than iMessage. Though I have to say that the fact that there isn’t a recovery option for memories really bothers me, and I’m sure I’m not the only person who has run into a problem like this on Snapchat. I had a memory that I held dearly to me. I was editing my memory small segments at a time. When I was editing, there was a small segment of that memory that I didn’t want to keep, so I had tapped delete believing it would delete that portion only, not knowing that it was going to delete the entire snap itself. Having made it two years ago, I hadn’t realized till now that I didn’t save it to my camera roll at the time being. I was wondering if there’s any way possible to incorporate a recovery option into snap, or maybe even make it possible for us to recover our memories without saving them to our camera roll? Though if there is a way to recover memories without having saved them to my camera roll, I would really appreciate the tips and feedback. I lost all hope for saving the memory after seeing that it is stated on the Snapchat support page that there is no way of recovering unless backed up on the camera roll.

- Snapchat is awesome but I need help!

Hey Snapchat Team! I hope all of you guys are working safe during these times of the global pandemic going on, but I have an inquiry. I see that recently you guys released a new update about 2 days ago and today this morning Snapchat updated to the newest version. For some odd reason my photos aren’t going through at all and no stories are loading up. I tried closing the app out wait a few minutes and reopen it and resend my snap, but it still wouldn’t go through. I decided to just log out and log back in to see if that’ll help, but to my surprise it didn’t let me log back in and told me I had a connection problem. My WiFi is working perfectly for my other applications and social media platforms at this time, but some reason Snapchat isn’t liking my WiFi so I switch over to my Data network and still I’m getting the connection timed out message, telling me that I have a connection problem. Please help as soon as you guys can to resolve this issue! I thank you guys in advance and don’t work to hard during these times! God bless. -Mark L. Garcia

- Fix it.

Hello and I’ve been on Snapchat for ever. But not once in my life have I seen the screen black and a little grey. I don’t know what to do and I’m not sure why Snapchat did that. Even all my friends were confused on it to because they have NEVER seen that before. Why out of all people it happened to me? Snapchat is my happy place and now it’s ruined you see I would delete the app and redown load it but I can’t because I don’t remember my password. I could make a new password if I could ACTUALLY GET IN SNAPCHAT. Please fix this thank you :) also I don’t understand these bug fixes because it’s never helped my Snapchat not once. After all these updates and bug fixes my Snapchat as been way slower. And with the screen I updated my phone for it I restarted my phone and I’m scared to delete the app with some reviews I read about us not downloading it again? Please fix Snapchat and let us change our names and give us dark mode. And stop locking people out of accounts! That’s happened to me three times and for what? I’ve been on Snapchat for years no one deserves that stuff because then you have to start all over again and it’s annoying it really is. Take away the new update to there is no use for it and just fix Snapchat Jesus. I’ve waited all day and today is a new day fix it. Snapchat was working perfectly fine until this happened

- Disappointed

I’ve been using SnapChat for several years. I’ve enjoyed it a lot, never encountering an issue. Then suddenly, things began to change over the past few weeks. One night, I noticed that all of my Streaks had the time capsule next to them, indicating that they were about to end. So, I sent out Streaks to everyone, thus causing the time capsule to disappear and an extra day to be added to each Streak. When I woke up the next morning, approximately 9 hours later, all of my Streaks remained in tact except for one; my longest streak, spanning over 800 days plus. This is despite the fact that I sent out Streaks to everyone the night before, and all of the time capsules disappeared. Yet, just 1 Streak ended. The next day, both my friend (who I had the terminated streak with) and I filed reports through the app about the malfunction, but we’re left without a response. Since that day, I’ve encountered other issues such as the app crashing, Streaks failing to send despite having WiFi, and messages failing to send. I’m very disappointed in the malfunctioning of what was seemingly a reliable app for years, and the lack of customer service dealt to acknowledge my filed report. It would be upsetting if this went unnoticed, and a reliable user of an app was left dissatisfied.

- Great app but needs improvement

Ok so I have been using Snapchat for a while now. It’s a great app I use it to keep in touch with my friends and post random stuff. But lately, snapchats been bugging out. So here’s my problem: I viewed my friends story nothing unusual, then it slid to the next persons story and so on and so fourth. Then a couple hours later I go back to Snapchat and it says I haven’t viewed their story yet. I was a little confused but viewed there story again anyway. I could see that they posted something new because I saw it on the little circle thing next to their name😂. But when I viewed the story I saw the exact same story I already viewed. This happened with four different people. I thought it was my phone even though it’s brand new. So I deleted Snapchat, logged back in, and the same thing happened. I did that numerous times before I just gave up and decided to write a review. (also another issue was I viewed one persons story then the next then the next but after that one as I was tapping for the next persons story it kept showing me that same persons story when there were still more to view?) I really hope you take the time to read my review and fix this little issue.😊

- Okay Ig 🤷‍♀️

I mean I like snap and all and I use it a lot it’s just been messing up my phone a bit. So you see whenever I open Snapchat it’s gets kinda glitchy and I don’t like that when I open it and exit and then re open it and go into my camera roll on snap it won’t let me select more pictures and videos until i exit and clear it from my data and have to re open the app and it’s just a pain so yeah and the new update I mean it’s okay kinda annoying I liked the original snap and I mean it’s not that bad there’s some things better like it’s easier to hack to do screenshots with out the other person knowing oh that’s another thing I don’t like that it lets the other person know you took a screenshot of there snap or chat it’s just annoying because than they ask why and you have to make up some excuse but another thing is whenever I try to send a video to someone from like Tik tok to snap if it’s over 11 seconds it’s won’t let me and then I have to save the vid to my camera roll and do that whole exiting entering thing I was saying earlier. But over all i use snap a lot and I like it there’s just a few things that could be done differently. Thank you snap chat and have a good day everyone!! ☺️

- love the app, but...

I’ve had Snapchat for a long time now, and I love the app. It is a way that I can stay in touch with my friends and get to know new ones. Of course ever app has its bad days and glitches, like the other day, but something that annoys me greatly and has never been fixed is the time that the notifications that someone you subscribed to comes in. I am subscribed to a couple influencers and I have notifications on for two or three of them. I will sometimes be on the app and see that they posted and view their story, and of course, I would view their story so there would really be no need for a notification. Even though this occurs sometimes, I will get a notification five to ten minutes later about the same person, and it would be in regard to the post that I already viewed. Something else that happens with the notifications is that I do not receive them until about fifteen minutes after the post has been up. The reason I have notifications on is to see it in the first couple minutes, not in the first hour. If there is something that can be done to fix this, it would be greatly appreciated.

- I avoided using this app my whole life and now that I’ve downloaded it I regret it

First of all I’d like to say that I have never once reviewed any other app on the App Store. However, I feel the need to rate SnapChat 1 star because of the number of times my account has gotten locked since I downloaded the app about a month ago. I use a Jailbroken iPhone 11 because I like the freedom of my device and being able to do whatever I want with it without the manufacturer (Apple) preventing me. Jailbreaking is NOT illegal and does NOT mean I’m doing anything that an average user wouldn’t do with SnapChat. I have no tweaks that modify SnapChat in any way. I’ve done the things that SnapChat recommends to avoid getting my account locked while jailbroken. My account still gets locked at least every week. The fact that SnapChat is so against jailbreaking concerns me as to why they don’t support people having freedom of their device. It makes me think they do shady things. Banning people for wanting their device to be the way they like it is absurd. It’s one thing to ban someone for modifying SnapChat to do things that it wasn’t intended to do but to ban someone for wanting to change the icons on their home screen, change the system font, set a GIF as a wallpaper, or other minor changes is stupid and that’s why I regret downloading this app.

- Love but needs fixing

I LOVE Snapchat and I’ve had snapchat since 2013 because it’s such a good way to meet new people and stay in touch. It’s my most used app and I enjoy snapchatting people all day long. But recently I’ve been kind of fed up with the bugs. Like when I get a notification from Snapchat, sometimes it’ll just disappear off my lock screen. Also when I open the app after I got a notification, the Snapchat will not appear. The most annoying bug is when the Snapchat says, “Tap to Load” but when I tap it won’t load and I’ll never see the Snapchat. I’ve looked up how people have fixed these bugs in the past and I’ve tried everything. I’ve tried restarting my phone, deleting the app and download it again, I've logged in on another phone, I’ve cleared the conversation, and I’ve cleared my cache but nothing seems to work. Another thing, it is very hard to reach Snapchat. I had to really work to find how to reach them and tell them about their bug and I feel like it needs to be a little easier. Again, I love snapchat and as a teenager it is perfect for my generation to keep up with each other but I am really disappointed in all the bugs recently. Thanks!!

- crashing and updates

personally i love the app. i’ve been using since 2015 and they’re have been some changes both good and bad. i think we all remember the end of 2019 when there were rumors of the app shutting down. well that was the start of the end for mine and most of my friends/families snapchats. the update that changes the bottom of the layout within the app i still haven’t been able to download while my friends had it last year? anyways that’s not really a big deal because they all said it crashes their snap almost every day and messes with their stories. and recently, even up to today, snapchat has been sending snaps to the wrong people or sometimes sending one without even being on the app. it causes a little panic attack because you have to think “WHAT DID I JUST SEND THEM?!” and i fully understand that there are plenty of new accounts being made everyday slowing down the app but there are other apps with WAY more people that are carrying fine. i would just like to the snapchat excel like it once did before any of the new layout change updates or changes to colors. However one of the apps best changes was bitmoji. they really changed the way people view the app and make it a lot easier!

- Snapchat

When I first got Snapchat it was great, worked very well and they’re wasn’t anything I didn’t like about it. I did notice though, that I couldn’t send videos. I would have to save them and then send the video to the person/people through the chats. Even then they still didn’t send. And recently, I lost all of my saved memories - I did follow the steps you left in the help section about lost memories and I got them back for a little while, but they’re gone again and those steps no longer work. Also, every time I go to open Snapchat, it shuts me out of it. I found that I have to shut down my phone for a few minutes, and delete an app on my phone to stay in the Snapchat for a little bit. I’m sorry if this sounds like I’m complaining, or unhappy with your app, I really do love it, but I would appreciate it if you might try to fix these issues. I’m not the only one with this problem, some of my friends have this problem too with their Snapchat just shutting them out of the app and not letting them reopen it, and we would really appreciate it if that was checked out. Thank you so much!

- Disappointed

I have been using Snapchat since about 2014. I haven’t had an issue until a day ago when my account was “temporarily locked”. When I received the email, I carefully read the reasons why my account could be locked. I do not, nor have I ever had a third party app installed on my phone. I also have not violated any community guidelines. My email and phone number have been verified for a while now. There was absolutely no information on how long this lock was supposed to last in the email. I also attempted to unlock my account through the link provided in the email, however it said it was unable to process my request. So how am I supposed to unlock my account? I have tried various forms of communication to try and get this issue resolved, with absolutely no help except repeated information on why my account could be locked (even though I stated none of the reasons are true) and sending the unlock link, which again, still doesn’t work. The lack of service and support provided by Snapchat is so very frustrating. And it’s not just me. Twitter and these reviews are flooded with people disappointed in their experience with your so called “support”. Please do better. It’s embarrassing for your company that so many people have reached out and yet nothing has changed.

- Update review 🤢

I am sorry but please go back to the previous version. I have had Snapchat forever and this is the worst possible update. I do not need 5 screens to show everything! I seriously am so disappointed the black tool bar at the bottom is not useful at all. It does not need to be there and it was so much better to just swipe 3 screens. I do not need a screen to find my friends on snap maps it was so much easier to use the camera screen and swipe up. I’m sorry the update is just not aesthetically pleasing anymore. The black room bar at the bottom is pointless. The 5 different screens is just too much!!!! It was so much better when it was 3!!!!! Also the wag that it’s like zoomed in on the chat bar is so weird. Also like where do I search for more filters! It’s not at the end of the filters line anymore! Also the discover bar is pointless. Like why is there even a screen like that it was way better when u valued just press a button and go there from the stories tab. It honestly wasn’t even an update it just made it way worse. Why add more stuff when the previous version was perfect! PLEASE go back to the previous version!!!!! It was so much better with the 3 screens, and get rid of the black tool bar it’s so stupid!!!! I’m disappointed and want the old one back :(🤢👎🏻

- Locking accounts

Why do we get our accounts locked ? idk but i find that very stupid. How come there’s guys and girls out there sending naked pictures to children and they don’t get locked out ? For example. my account was temporarily locked and it was because i was adding too many people without my email setup and all i had to do was delete the app and reinstall it and unlock my account. Well after i set everything up i was in a group chat and had added some of the people for friends. When i got home i tried to login and it said my account was locked, keep in mind i didn’t do anything. My email and phone number was setup and everything. So when i went to the website to unlock it, it said my account was permanently locked. What did i do ? I don’t have Yolo or Lmk etc. I’ve been trying to get back in and it’s not working. I’ve had this account for 4 years and i have memories, streaks, friends, stories.. my whole life. Knowing i can’t get back in really makes me mad. What also makes me mad is that when i email Team Snapchat, they don’t help at all. This was jus my concern and advice and frustration. Thank you for reading this :)

- We need this one improvement

Snapchat, you know how you added the group chat system a while back? There needs to be one change to it. We should have the ability to remove someone from a group. Here’s why: Okay, so, I decided that I wanted to make a group chat with my friends and use it to share stories as a way to get closer. I made the mistake of inviting one friend, however, as she would make the most ridiculous and inconvenient calls in the middle of the night. Not only that, but, she wasn’t using the system of MY chat as I intended. She abuses my group chat as she posts multiple pictures, despite me asking her to stop. That friend later says I yelled at her, then creates drama for everyone and keeps us all up in the middle of the night. That girl later posts something I call very disturbing, and the sad things are, for one, I couldn’t delete it, and the fact people were literally online, on my group chat, and saw that. Now what are they gonna think of me? I’ve had enough of it to the point I left the group chat. I got fed up, ok? Snapchat, PLEASE make this change right now, and I’ll give you a five star rating. Thanks for your time in reading this (if you did so already).

- I hate the swiping up on subscriptions

i love everything about snapchat but one thing i can’t stand is going through you subscription story’s and seeing a interesting story’s that end up being 20 pages, but i’m complaining about the ads all around the screen, they make everything so glitchy. now i know this isn’t really snap chats problem but i hope they can make my time on their app more stress free by making it smooth and not frustratingly hard to read a article. look i was just talking a Urbo how many times will you fall in love quiz and me going through the questions when the page is super glitchy and it makes me click the wrong answer and then i can’t change it and has to restart, this is ridicules. then i finally got through almost all the questions and was at the final question and the screen went white. i tried to do anything in my power to save the progress but it didn’t do anything and i lost it. i just wanted a simple answer to how many times i would fall in love because snap chat hasn’t yet fixed this problem i felt the right to report this. and i know giving snap chat a one star is not the best thing to do if i love everything else in the app but i hope this will be seen and fixed as soon as possible so i can take my quizzes quick and smooth. Thank you

- Best friends list messed up

I have been utilizing this app for many years and have always been impressed with the variety of features it has added over time. I admire how the app keeps one connected to people who are far away, and those close by as well. I have never had a single complaint about the app that is, until today. My boyfriend and I have been dating for 6 months and as a result we have acquired the pink hearts over that period of time. Today, however, I logged into my Snapchat to see that it was gone and instead replaced by a yellow heart saying that we have now just become “besties.” I would like to argue that this is false because we Snapchat every day and only really Snapchat each other. I believe that this must have been a glitch and would like it to be fixed. If our pink hearts were to be brought back, I would reconsider my initial review and come back to edit it by adding that Snapchat was very responsive and attentive to my request. Thank you, and I am hoping to see this fixed soon. Annnnnd as promised, I am back to add to my review. Thank you Snapchat for giving us our pink hearts back- and so quickly too!

- To many issues

I’ve used snap for a few years and have never had as bad issues before. It constantly lags when I first open it, and chats wont show up constantly, and it often says I left someone on opened but I had sent a message back to them, it’s getting really annoying having to apologize to my friends for the stupidest stuff, like maybe fix your bugs and issues before trying to copy tiktok. I personally do not use tiktok because of how toxic the community is, and now I keep seeing everything copy that god for saken app, Instagram has done the same thing. Literally everything on the snap reels or whatever is just stuff shared from tiktok. And don’t get me started in the ads on the stories, I get when you’re looking through friends stories, you can just skip those, but the stories from anything else is HORRIBLE. Every 5 seconds there’s a 5 second ad! The stories aren’t even worth looking at anymore because of how many ads are in them! Snapchat has honestly just become terrible, I only use it anymore because I talk to so many people on it, and I don’t wanna lose my streaks. If you are thinking about getting this app, don’t. It’s not worth it.

- Hiii

I personally love this app and it’s a great way to text and chat and do lots of things on honestly! I have a few issues with it though. One is that when I go to a chat and press the smile face I can’t find the cutout thing to make a cameo. I’ve been looking left and right how to. I’ve been asking my friends and everything they tell me is not showing up on my screen. For example they said to update Snapchat and then maybe I’ll see the cutout so I updated it and honestly nothing changed. I can’t find how to make a cameo. My friend has even sent me a link to Snapchat support saying how to make a cameo but I am missing on of those steps. I don’t have the face cut out image on the bottom of my bar when I press the face. I have one more issue. The only snap game that I can’t play is Bitmoji party. Me and my friends are always trying to play bitmoji party together and hers works and mine doesn’t. Everytime I try playing, before I even start the game, it says connection lost. EVERY TIME! So I would love if you could fix the bitmoji party and I know that it is not my connection because I have strong connection. Thanks for reading.

- Minor Issue :/

okay so the past 2 days my snapchat has been acting weird. i mean sure this complaint is not really a big of a deal but i just can’t get use to this issue. i cant see when my friends are in the chat and when they’re not because i cant see their bitmoji’s but it does give me a notification that this particular person is typing its just that whenever i go to the conversation i don't see him/her typing or there at all even if they are there. at first it was tolerable but then it got worse when i couldn’t even figure out whether or not they have opened my snaps or messages because there were some points that i know they’ve seen it but it’s just not saying it’s been opened. i have tried every solution i could think of to fix this glitch or bug or whatever but nothing worked. i’ve tried logging out then logging back in of snapchat, deleting the app then reinstalled it again, and resetting my phone. i dont know what else to do. so please if you can at least give me an update for the app i’d be very glad. thank you.

- It’s decent.

i use this app just as much as everyone else, if that’s a good enough description. it’s pretty good and i don’t have many big issues, and if i do they get fixed pretty fast, however i do have some gripes about the lens features: 1. LET US DELETE THE SNAPCHAT-GIVEN LENSES FROM OUR LENS CAROUSEL, PLEASE. they’re never good and i don’t like them! make it a toggle option in settings or something! i’m sick of scrolling through them because i’m wondering where the heck kumar w/ grain disappeared to! speaking of.. 2. i shouldn’t have to send a snap to someone to save a creator-made lens to my carousel. it’s annoying! maybe i’m just missing it, but is there a way to just permanently save lenses to your carousel even if you’d don’t use them all the time? 3. what’s the deal with only 2 people being able to use like.. 90% of the filters? and in addition, why do they not recognize faces in landscape? i have more than 2 friends! i HATE turning my phone horizontally slower than the earth’s rotation to get the filter on my friends and i. i gave 3/5 stars because other than those pretty minor issues, the app works well, but those minor issues bother me personally enough to rate it quite poorly :/

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- i love snapchat although they could add some of these things!

I just wanted to stay off saying that snapchat is great app to socialise with people and get closer with others which is why i love it!! although, i do think that they could add some new things that will make the app even better in my opinion. firstly, i know that lots of people do streaks just like me but for example when we hit 100, 200, 300 streaks with someone we should get an achievement or something like that! because yes, streaks could be called “useless” but they’re actually really fun to do but adding small things can really make an app better! another thing that i reckon a lot of people would argue about is “___ took a screenshot of chat”, it can sometimes be annoying when this happens especially if it’s on accident. i personally if accidentally done it many times but it also could be for other reasons. maybe showing conversations to other people without them knowing even though it may seem kind of rude but it could be for a serious conversation. Lastly, when we’re on snapchat calls with other people, i think we should be able to leave the app or be able to get out of the chat without the snapchat call ending! thank you! please take these into consideration.

- Some issues but still good app!

I think that Snapchat is a good app! It’s really fun, YPU can take pics with filters with your friends and you can talk to your friends! I love Snapchat and it’s a way me and my friends talk to each Other! But I still have some issues with it.. When you take a screenshot it is really annoying how it says “took a screenshot” on the messages or anything you do it says it and the person or you find out! It gets really annoying cuz some people mind! And like when you have read the messages and go back on it deletes all the messages! Like my friend messages something I didn’t finish reading it then I turned the device off and the messages were all deleted! It also gets annoying when messages are deleted! Because maybe in special occasions you will need to look through the messages! And 1 more thing is that when it says try the filter with a friend it works but sometimes when I wanna take a group selfie with only 3/4 friends it doesn’t work! Snapchat is still ok tho!


I have been a Snapchat user from the early days of 2013 which is a long time, a long enough time to grow an Addiction towards the app but this isn’t where my problem is, my problem is that Snapchat constantly locks my accounts when ever I try to log in on my iPhone 8 Plus (I’m using the model to show that my phone is still a new phone) i have emailed Snapchat support over 6 times and they’re unlocking my account, I know this because I can log in to my account on my iPad Mini 2 (again using model as reference to age of device) I have had multiple friends with this problem and we have all had to make new accounts which again have been locked, we know all use instagram as a form of communication since Snapchat doesn’t want to fix the problem. After reading the reviews on the App Store it doesn’t seem that anyone else has complained about this problem through the App Store but I can see that people’s app are crashing and playing up maybe Snapchat needs to go back to a basic format instead of flooding us with ads and all this fancy unnecessary stuff for the app to function properly, last time I checked snapchat was about communication with friends Snapchat should make another app for their other snapchats like the videos in the explore page not sure if that’ll help but the app seriously needs an overhaul


I have had snapchat for many years now and I tried updating and it wouldn’t let me it just says sorry come back later and then I come back and it says the same thing!! I am really annoyed because in my group of friends they always send these snap games and I can’t play them because it won’t let me update so I’m really annoyed about that. I really want the snapchat creators to fix this problem, this might not happen on other snapchaters but for some reason it happens to mine. If u are thinking “or well maybe u took the card off so u can’t update or get any game or anything” well I have checked and I can get games and update my other games but for some weird reason it doesn’t update snapchat! I love snapchat it’s one of my favourite apps but I’m very annoyed now it has done this for the pass 3 mouths! Maybe it’s just a glitch but I really don’t think so! I have told my friends about this and they don’t know what’s happened I have tried and tried and it just would work. This has never happened to me in the passed so I don’t know what’s going on. Snapchat creators please reply so if u know what’s happening u can tell me. Thank u.

- New update is bad

Apart from not functioning on older devices that snapchat app is pretty good. It does however use an enormous amount of energy (unnecessarily) even on new devices. My main problem is with the newest update. I don’t mind that messages are out of chronological order, but it is annoying that they move when someone is typing, because you can never actually open the right message because they keep switching places all the time. But the detail which used to tell you if you had delivered, opened, received, sent, saved, etc. doesn’t work anymore. It basically doesn’t change - not since before the update for groups and occasionally it changes on dms. Please revert this because I can’t tell if someone has opened a message or not or if something failed to send - it doesn’t say the correct thing. I.e. if i send a message it says opened but then I go onto the chat and it is unread.

- Snapchat💛Ups and Downs

Snapchat I love it the only problem I have with it is that the new update is a pain when ever to try to swipe to chats without wanting to open the picture it just goes to snap map and I don’t like how it does that because if u want to read a massage before opening the snap it does not work😩😒On the other hand u and takes cute photos with friends and use all different types of filters!😝I don’t like that when u take a screen shot or screen recording or even leave a group chat it says “took a screen shot” or left group and everyone knows also sometimes with some people it deletes the chats there sending when u tern your phone off even when u save the chats after 24hours it deletes it😤❤️other wise I would get if u don’t have it the thig I don’t like about the story’s is that it goes away after 24 hours and does not save to your camera roll🤪!

- the update was a mistake

i’ve used snapchat for a long time and the recent update is almost enough to make me stop using the app altogether, as well as many other users. it’s design and function is absolutely confounding and the new “improved” access to snap maps is irrelevant and an unnecessary feature - there is no way to access chats without opening snaps, which impedes on the quality of the app: often i’ll find myself checking the chats FIRST before opening the snaps, making it easier to contact friends or understand what they have or are about to send - however this option has been taken away, now most videos are disregarded as users will tap through to get to the text. understandably the core function of the app is messaging via pictures, however Snapchat’s lack of regard for user needs and compatibilities really does take away the ease and accessibility of the app, making other platforms like Instagram, which allow both text and photo messages to be accessed respectively, a more viable option. Please revert back to the previous design and functions - the app is losing credibility

- Pretty good but

This app is a really good and fun form of communication with my freinds i love how I can call text and the video pics are so helpful when u can’t explain something properly or wanna share a experience The only thing I don’t like is the stories I understand there there for payment so that the app is free for us but tbh it’s really annoying and some of them are just disturbing if you could make it like that we could bye the app without stories like a premium version that be great cause ik a lot of my friends can’t get this app because of these stories and tbh there not that interesting Otherwise I love all features of the app so much fun and I ac don’t mind that when u take a picture it tells you if they have because if your taking a picture it’s usually for a good reason and I don’t know why you would want to take one without the other person knowing

- My difficult 30 minutes

Yes hello I’ll get straight to the point. I was on Snapchat chilling as you do and you know where you can read those news stories in Snapchat? Yeah well don’t. I was looking through news stories when something took my attention so I went to look at it. I started reading and I reached the point we’re I wanted to finish my read but I was halted. Why? Because of the terrible system Snapchat uses to display their news stories. Constant pop up ads and slow connections gave me constant frustration. Not only that but it had those multiple part stories that you have to constantly click next to read a bit more of the story and that combined with the slow connection and the ads popping up IN FRONT of the click next button gave me an immeasurable amount of anger and frustration. Honestly I wanted to end my life. That is why I’m writing this to whittle down my anger and to warn other of the danger. Snapchat is 4 stars and everything but this is my slice of hell. Whoever made this system needs to be canned now. Anyways hope I have warned enough now. Bye.

- New Update April 18th 2020

Hey Snapchat, If you are reading this you have recently updated the app and with this update you have taken away some of the features I love about the app. Bringing in the bottom bar, I don’t think we need a bar telling us where everything is because I love using to the swipe and after this it has become super hard for me to swipe. Removing swipe to chat, with this one I don’t want to tap on the person I want to sent or chat to, I really like to swipe onto the person and so do many others. Not having to swipe up for location, I mean this one isn’t so bad but it is annoying because I don’t like to tap onto the other icons and since now you have to tap onto the location instead of swiping up it has become really annoying. So Snapchat could you please change it back but fix all of the problems because there has been many glitches on the app that we have all noticed. Thank you so much.

- Little annoyances

I’ve been using Snapchat for just over 3 years and I love it. I can talk to my friends on it for hours on end but there’s just some things that can be annoying. When viewing stories, after almost every single one, there’s an ad I don’t care about. I wouldn’t mind as much of it was more catered to my interests, but it’s the same 3-4 ads on rotation. When replaying a snap, you have to watch it then. Sometimes my friends send me videos where there talking and I’m out and I accidentally open it and I either don’t have earphones or it would be rude to put them in, so I replay it, wanting to view it later. But when I go back onto Snapchat, it’s gone and it looks like I’ve purposely left them on open for hours. Otherwise a good app

- Ahhhhh

My problem started around a month ago. At first when I went into the app all my buttons stopped working and the flip camera switch disappeared. Couldn’t go to profile either. Now after countless times of deleting the app and re adding it I’m over it. I also completely deleted my account and made a new one a few days ago, thinking that would help. 🤦🏼‍♀️ Every time I would go into the app after re-adding it all the buttons would work, but the moment I exit the app and go back into it no buttons would work. I would have to swipe left to see my friends from the camera screen and the other way to see friends stories. Now (20th of October) after deleting it and re adding it No buttons work! And someone sent me a snap but it doesn’t show it. I can’t even update Snapchat, because it won’t give me the update option in apple store. I use Snapchat on my IPod touch. 12.4.2 version. I don’t know if it’s my iPod or Snapchat. But other people on their phones can use it.

- Amazing 🥳

I have had Snapchat since 2017 and this app is absolutely amazing. Snapchat is an app where you can socialise with friend and family. In my opinion Snapchat should give you a reward for hitting 100 or above streaks with someone, another thing is which has been such a massive problem for me is when you screenshot the chat or screen record it. I have had multiple fights with girls from school and they fights end up going to school and the teachers would like to review on what has happened, what the point i’m stating is I do not like the fact how it says “_______ Screen shotted the chat!” and this could be for serious reasons. I would totally recommend on getting the app but please Snapchat, take these thoughts into consideration. I love your work, keep it up! 😁

- Absolutely annoyed and upset.

I am very annoyed because Snapchat broke it was not letting me open snaps nothing was loading and it was glitching ! So I decided to DELETE the app and download it again and once I did that I tried logging in again and it said SUSPICIOUS LOGIN, if it’s my pass and my user why would it be SUSPICIOUS. I also made the account when I was young so the email was random and I didn’t know until NOW, my snap score was at 100,000+ NOW I HAVE TO RESTART ?! I am absolutely annoyed with this and can you guys change this suspicious login thing please, it hurts me that I have to make a whole new account and LOSE all the people I was FOLLOWING. my streaks EVERYTHING. Snapchat I hope you take the time out of your day just to change that please ! I will wait until you guys reply to this before I make a new account but please your not helping anyone by doing that. Your just taking more people away, so may you PLEASE change it. I’m asking kindly and nicely. 🥺 Kind regards, Anonymous1223

- Full of simply Annoying Bugs

I love snapchat and have been a longtime user however theres just a couple of experience-ruining bugs that make me want to tear my hair out. (Preface: im fine with all the screenshot notifications and that, if people dont like it they should use a messaging app that doesnt hold them accountable.) The main bug i run into is sending a snap that is never received. I’m on an iphone 7 and this happened on my iphone 6s aswell, i will send a snap to people and when scrolling through the snap send/receive history and see some still labeled as delivered where there are one labeled as opened later one. On top of this after asking my friend, he told me he receives some of my snaps in bulk (not an internet issue). So very annoying and when im msging certain people i will get very concerned a snap didnt send or i didnt receive one of theirs😂


For the past couple days snapchat has been crashing randomly and quite a bit. My phone is old but all my other apps still work fine except snapchat. So recently i updated snapchat to see if that was the problem. But that made things worse. Snapchat crashed about 10 times in the 1 minute. And then when i was able to actually take a photo and type something. My friends list had all gone and only group chats appeared. Then it crashed again, so i tried to do the same thing. But this time both group chats AND all my friends were gone. So i had to slowly one by one send my friends streaks by clicking on their name. Which took about 30-45 minutes to do because snapchat crashed all the time. THIS IS VERY ANNOYING. I have updated my phone and snapchat. So i dont kbow what the problem is

- Dislike the update.

You now can’t open people’s chat messages if they’ve sent a snap or video. I find this inconvenient as sometimes I’m not in a position to watch their video but I need to message them or I want to open their message. I prefer the map to be more discrete too, it’s now got a whole tab and I really don’t feel like the bitmap shouldnt be that integral to the app that it’s dedicated a whole tab to it. The rest is fine, just don’t like the placing of the map because it interferes with the messages now. Also why is the screen smaller? And blurred at the top? I’ll give it a 3 because I’m always on it and I love the filters but I’m also addicted, hence why this review is so long hahah. No but seriously, this update is no good and I’m usually open minded. I won’t get used to it because it was perfect before

- Logging out

My Snapchat keeps on logging me out. Once I have logged back in the people I have added don’t show up and my chats is just a blank white page. The only thing that shows are my stories which I can’t open. It logs me out at least 4 times a day with wifi and without wifi. I have a iPhone 7 and use my friends Samsung s10 and it does the same thing (I am using the brands to show that it doesn’t matter what I am on) I have created a new account and i still have the problem. Snapchat please fix this it is so frustrating and makes Snapchat a very annoying app to use. Also looking through all the reviews (5 star to 1 star) every single person has a complaint or a problem and all the problems were recently. Snapchat worked fine before they decided to continuously do updates and put millions of ads. Honestly I am quite disappointed.

- went from 100 to 0 real quick

before this new update, i loved snapchat!! however, the new update has given the app a different layout and it is ~icky~. the black bar at the bottom is unappealing and it is just a big step backwards from what is was before. the worst thing about it???! you can’t swipe on conversations. this means you can’t get a glimpse on the chat before actually entering it and letting the other person / people know you have read the message. this is VERY INFURIATING. for people on both sides!! trying to formulate a response without leaving them on read? can’t do that anymore! it is a basic snapchat right that has been snatched away from us. it honestly just makes the desirability of the app DROP. I can do everything else on that i could on snapchat on other platforms. it’s very disheartening to have this change!! please fix this!! :((((


Well I have been using Snapchat for a long time but I have never had these problems I was on Snapchat and then I got out and when I went back in there was this notification that covered the screen and it said oops Snapchat is a Camera related app and that I needed to give allow accessFor it to send my photos and then there was a button in the bottom and it said take me to settings and I pressed it when I went to settings I couldn’t find anything I had to delete Snapchat and now I can’t get it back again I really don’t like this app any more I hope your Snapchat fixes this because it’s a huge problem there’s also a lot of bugs in the system so I don’t know what’s up with Snapchat these few days also to whoever is reading this I hope you stay safe during this time of COVID-19 :)

- Glitches

I've been using snapchat for a few years now but i've noticed a few glitches. When you accidentally swipe down so the snap map shows up and you haven't enabled your location, it glitches the app so that there's a massive black border surrounding it. Yes you can fix it but it's inconvenient. Another glitch (not sure if this is because my phone storage is full or not) is sometimes when you open snapchat, it doesn't load. there's just a black screen with a thick white border along the top. It's extremely inconvenient and i have to delete the app and redownload it. it happens multiple times a day and it's verrrryyyyy annoyng to the point where i'm considering deleting it for good. please fix this!!!

- Glitching

I’ve had snapchat since 2016 and it’s always worked perfectly fine never had any problems until this year, my phone is an 8 plus so it’s not an old phone. This year I have had problems with the app crashing, glitching, saying I’ve left people on open when I haven’t, saying that people haven’t opened my Snapchats when they have (friends of mine have also been experiencing this too), not letting me do curtain things on the app, not clearing chats when I want it to and I am honestly 110% over it. Snapchat needs to up their game and go back to how it used to be rather then adding all the fancy stuff like snap games???(which is an unnecessary addition to the app) not as much stuff on the for you/discovery pages as most of it’s also very unnecessary. I have left complaints to snapchat via their website and nothing’s changed seriously considering getting rid of the app all together🤷🏼‍♀️

- June update 2020

hi snapchat, i don’t think the new update is necessary and i have heard multiple complaints about it, as i believe majority likes the old update better. The bar down the bottom is annoying because u can’t use your full screen to take pictures as it has been limited for phones user the X model even though for the old update the text couldn’t be below what they could see which i don’t see an issue with. i can no longer slide into the chats to reply to multiple snaps individually and it is hard to open them all and remember everything to reply to at once if that makes sense. i delete the app to get the old update back but the second i refresh or click off the app it turns back to the new update and it’s quite frustrating. it looks neater and more presentable the other way, please change it back, i believe you’re losing business over it.


this app is incredible convenient, much better to contact my children, friends, and family. My children only accept people they know which is the good thing about it because no random people can just randomly chat with you and your children. I use it much more than gmail just because it is convenient than gmail. I wouldn’t even consider it a social media app beachside it it just chatting with people you know. And I feel like kids of the age 12 and over should definitely be aloud to get it otherwise they just wouldn’t fit it as well. It is more advanced and definitely recommend it to everyone of ages 12 and OVER PLEASE DOWNLOAD IT WILL SAVE YOUR LIFE.

- I love it but...

Snapchat is my most used app on my device, that’s how I communicate with my long distance friends. I have a few friends who save the chats, personally think saving the chats are a waste of space, so when my friends save chat they save on my device as well. So Snapchat creators please make it so if my friends annoyingly save chats they don’t save on my device! Everything else I love about Snapchat but when I use it on my iPad (new iPad, just so you know it’s not because its old and Snapchat doesn’t work on it) it has a camera glitch and screen glitch, my friend who also use a iPad have the same problem. I know how to fix it but it’s a pain, all my friends who use phones don’t have the same problems.

- Pretty good, but...

App has been pretty good since I’ve been using it (a fair few years now) and recently, I’ve had a lot of problems with snaps not showing up. I get a pop up notification and a banner notification however when I open the app, it doesn’t seem to refresh properly. I first noticed with a snap sent from Snapchat about a month ago which I only received and was able to view about a week ago. I’ve now noticed that this has happened with several friends this week where I’ve had notifications pop up saying they had snapped me and days between being able to view. It’s very frustration and honestly pushing me away from the app. Please look into it.

- Horrible update, camera issues

STOP UPDATING SNAPCHAT! I understand “bug fixes” but stop changing the layout of the app every month! As far as I can see from many 1 star reviews they are all about how bad the new layout of the app is. Snapchat used to have a clean, modern layout which all users loved however it is now updated to an ugly, Samsung looking layout that none of the users enjoy. You are tuning users away from the app completely just because you can’t think of anything better to do than update it. Change is fine, once a year or so BUT NOT EVERY MONTH. Please listen to the users and return to the last update. As well as this horrible update, when updated to iOS 14 the camera goes white and slightly blurry as if to put a filter on every photo and video you take. PLEASE DO SOMETHING ABOUT THIS! Listen to your reviews as I’m sure they were made for a reason. 😡

- Snapchat!

It is a really fun app and also a really reasonable app because you can chat with your friends, know what’s going on in life, learn life hacks and mostly trying cool filters but there are a few things that aren’t very good as when you take screenshots it tells the person you took a screenshot also when you don’t reply they can see that you have opened the snap and when you try a “try with a friend” filter and you have more than one friend with you it won’t let you put the filter on more than two people which is annoying there are a few more but art from that it is a way to communicate with your friends and have fun!


Since I’ve been using this app for a couple years now, I’d like to suggest I few feature for the future. When I screenshot, delete or screen record I don’t want it to show on the person I’m talking with because I don’t want to have that awkward conversation and also it’s just easier for everyone and can you allow us to save a filter we like so we don’t have to go fishing for it when it goes also and I say this for everyone LET US CHANGE OUR USERNAMES some of us hav had Snapchat for a long time and at least for me I’ve had some pretty embarrassing usernames in the past to the fact that I’ve deleted and made new accounts so just for the sake of that please do that. That’s all hope you act on these suggestions thanks!

- Review

I’ve been using Snapchat for a long time and as of now it has NEVER been this slow. It locks me out of chats, says there is a snap to open but there isn’t, takes a while for a message to be received or delivered, stops me from using my keyboard to see what I’m typing. The change was so sudden but even with the new updates it keeps getting worse each time. I know it’s a first world problem and not a big deal but I’m just curious as to why this is happening. It used to be my go to app when messaging my friends but now it’s just inconvenient as they are ALL experiencing the same issues I am. I’m just hoping that something doesn’t end up happening to my account, considering I’ve got some precious memories on there. Thank you!

- Snapchat is broken

Every time I open the app it just kicks me out straight away, I thought well that’s weird so I deleted the app, downloaded it again and I logged it. After I logged in it seemed to be fine but then after 5 minutes of using the app it kicks me out again, I started to get really frustrated because I had to keep deleting and downloading the app again. I restarted my iPhone, that didn’t work either… I restarted all of my settings in my iPhone, that didn’t work… nothing has worked and I’m getting really irritated with the app, I have never had this issue before but all of a sudden it doesn’t let me go into the app unless I delete it and re-download it and then when I do that I can only use it for 5 minutes. Someone please reply and read this because I am really angry and irritated with this app and I can’t fix it.

- Locked Account For No Reason

My account has been locked multiple times for no reason since the new update and it is extremely frustrating as I am following community guidelines and not doing anything wrong. almost every time I unlock my account it locks again and is absolutely annoying and it just shows how terrible the app really is and that there is something wrong with the coding of the app. I find that as soon as I log into my account I am immediately locked out and I have to go through a long process of unlocking it and I find this feature absolutely ridiculous as it doesn’t even make sense as I have not done anything wrong and there is no place in the website where I can report a malfunction and state what is happening to my acc as the multiple choice questions that are given are absolutely useless.

- ..

So, I love Snapchat, but there is one problem that is getting so so irritating. Please let me know if this happens to you guys too. When I go to open a photo someone sent me on Snapchat, this was only sometimes but now it’s happening regularly. When I go to open a Photo someone sent me it just kinda shakes when I press it and won’t let me open it unless I turn my iPad all the way off and one again. Then sometimes when I go back in to open it, it says I already have and I have to then ask the person what they sent me because I couldn’t view it. Again, I love Snapchat and I’m grateful I can communicate with people and I love the app, but that’s my only bug bear.

- please fix this 🤦🏽‍♀️

Snapchat ! what have you done in your recent update?, it’s horrible I don’t need a bar with the icons on the bottom to see where stuff are first of all. you’ve remove some of my favourite features as well I am so used swiping and you just remove it, like it made my phone glitch so many times because I keep swiping instead on tipping please bring it back, I’d also like to acknowledge the multi-snaps feature I loved that feature and you removed it as well it really helped me so I can rant to my friend and having fun with it. Change can be nice sometimes but not that kinda change Snapchat was amazing the way it was before so please bring the features back I really hope you acknowledge all of the problems to make your app great again x

- the new update

the latest update with the black bar is just.... eugh. i’ve seen many complaints on this subject too and i suggest you to take matter into your hands because this is gonna make your customers crazy. the black bar at the bottom of the screen clashes with the whole app, it’s unnecessary and unappealing. this update has also caused us not being able to half swipe on messages.... that was a huge advantage for our messaging and honestly i love it but now you’ve taken it away. I also dislike how snap maps has its own icon at the bar and it’s not discrete anymore... snapchat i suggest you do something because from the sound of it, many people dislike this update. please fix it :)

- Bugs

Great app and all but there are so many bugs. First of all I can’t save any of my photos or videos, I can’t open videos that have been sent to me, the app crashes after I send 5 snaps in a row and when I try to send something to someone from the main screen it doesn’t show any of my friends only group chats and if I’m lucky it show my recents, but it says my recents are people I’ve never even sent a message to which means I have to scroll so far to find the person or people I want to send my snap to. My phone is a year old and I have no problem with other apps so it’s definitely not my phone playing up.

- Good app, but....

Snapchat is a good and fun app, you can communicate with friends and even make new friends, there are a lot of good things about Snapchat, but recently I was locked out of my account temporarily and when I looked at more information on how to get my account back it said I wouldn’t be able to get it back, so I made a new one, and now I’ve been using that one for the past few days, I then decided I would try and get back into my old account and I can, but I kept the new account, a few minutes ago I was locked out of my new main account and I cannot get back in, I can’t even get into my old account, I have decided to delete Snapchat and I won’t get it again until something is done because I’m sick of getting locked out of my accounts

- I like it but small problem

Snapchat is a really good app to connect with friends and peers but I never get to use it because it’s always glitching me out or I can’t see snaps properly but I can only send chats or I can’t even send streaks or snaps when I’ve got full bars of internet. There hasn’t been a time when I can use Snapchat without it glitching out or now allowing me send snaps or chats. Personally Snapchat isn’t my social Media way to go because it’s so bad that I’ve deleted it and then gotten it back to try again and see if it works but no it doesn’t. Snapchat is getting old and it’s not going to be in interest anymore. So I suggest when the new update comes out it can allow you to send snaps and chats without internet and can fix all glitches and bugs to prevent people from not using the app or liking Snapchat.

- glitchy

i’ve been using snapchat since about 2016, and the app used to be so good and i loved being able to send my friends pictures and use all the filters. however, lately the app has been SO glitchy and whenever i’m trying to type it just lags and the chats take forever to come through. i try to save the messages but it doesn’t work so i had to give up. the photos and filters have the same problem, when i’m trying to put a caption on the photo it lags out and is just overall so glitchy, and the filters always make my snapchat restart and turn my phone off. i used to really like this app so if these things were fixed it would be amazing.

- Long time Snapchat user but my accounts keep getting locked straight away

I’ve been using Snapchat since it’s early days but as soon as I got my iPhone 8 it locked me out of my account when I logged in. I tried using the website but it never works, so far I’ve made 3 new account 1 I had working for a good 4 months then got a random message saying my accounts been locked permanently. This message now happens to every account I make when I try to log on, sometimes it will let me into my account for a minute or two then locks me out straight after. I’ve heard a lot of people are having the same problem, never downloaded a third party app so idk what’s going on might just be phone.

- Absoloooootly crash town, stressful and can't access the pics I need your help

Snap inc. please help me! Please reply to this. Snapchat is a good app, but OMG this is sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo stressful! Every time I enter my friends list, it literally crashes! Also when I take pictures and upload them to my story/to friends, it crashes. I CANNOT access friend's pics they send me too because my friends send their pics to me and it comes up with a loading sign. IT STRESSES ME OUT! But then there could be a reasonable explanation. I have an IPhone 4 so it could possibly be that with the impact on Snapchat. It could also be that Snap is possible down for the time being. If you know The reasons to all this happening please reply to this. Thanks :)

- Camera flash issue?

Great app, everyone loves Snapchat. But recently on my iPhone 11 I’ve noticed that sometimes my phone won’t use flash when taking a front facing shot (the two cameras on the back) and instead acts like it takes a photo but doesn’t? The photo button will move when I press it, but my chat, stories, settings search bar etc stay and no photo is actually taken. This doesn’t happen with the screen camera though. Is this just my phones battery not using flash? Or is there a little bug preventing me from using it? Thanks :)))

- I’m getting locked out of my accounts!!

Snapchat is not letting me log on to my account and I haven’t done anything wrong today says I have been temporarily logged out and there’s nothing I can do, I made a new account but it just locked me out of that one as well this has happened a number of times since July this year! I’ve had Snapchat for many years and recently locked me out on July 12th and I couldnt make a new account until later that night then about a month later I got locked out again so made a new account and now 2months later I’ve been locked out of yet another account for no reason I’m beyond over this as I can log onto my original account on other devices just not mine- iPhone 8 plus. I also know of a few others that this has happened too please please fix this!!

- please answer snapchat!!

Why can’t I type in my own location status? I’ve seen it on my friends snapchat and there’s a button on the bottom left of their screen on their location map, and they can type in there own sentence ( e.g. I’m at...). They can choose what their bitmoji does too. I’ve updated my snapchat to the newest version, I’ve logged out and logged back in plenty of times and I’ve even deleted the app and redownloaded it again. how do I fix this because nothing comes up on google whenever i try to find the resolution to this problem?!!

- Awesome app!

I ❤️u Snapchat! Ur awesome! But something that annoys me, is that u can’t go back and read the message u’ve sent to people, or they’ve sent 2 u. Like how in messaging apps, u can scroll back, and keep a record of everything u’ve sent, and what others have sent. This particularly makes it good if u have cyberbullies, u can have proof. In Snapchat, u can’t do this! I can only c the conversation if I haven’t left it, and even then, only the message they’ve sent in that very second. If u could make a way to go back and c every single message u’ve ever sent and received from a group/person, then this game would be a 5 stars from me!

- Too many issues

I have had Snapchat since 2016. My snap has gone through many updates over the past few years. However, for some reason my snap has been so laggy that I am considering deleting the app. I don’t have the latest update and I have not yet received the notification to update my current snap. It has never acted this way before and it is very weird, annoying and inconvenient. I have spoken to my friends and they also seem to be experiencing the same issues I am facing with my Snapchat. I have logged out of my account multiple times, only to log back in and for the cycle to be repeated. I have also deleted the app as a whole multiple times and there’s seems to be no improvement whatsoever. Please let me know of any possible solutions ASAP!

- Snapchat issues

Snapchat is a good app. Many people have good reviews on it. But lately I’m having trouble with it. This last month I have gone onto Snapchat and my snaps keep saying tap to load even though I’ve tapped several times. Sometimes snaps won’t come through unless I double snap them. And I tried deleting the app and getting it again but now it is taking a very long time to download again. What do I do. I’ve tried updating my phone and I’ve also tried updating the app. I’ve tried logging out and back in again. And most of the time. The app just crashes. If anyone sees this please let me know what I could do. To help me get snapchat back to normal!!


My phone just updated snapchat to the new version with the update and I have to say I do not like the updated version as it is very annoying. The tab telling us where everything is, is extremely annoying and I do not need it. It makes my screen smaller and it is not pleasing to the eye. I love the app but this update is making me not enjoy using it anymore. It is honestly so annoying. I hate how I can’t slide into chats anymore because it now takes me straight to maps which is very annoying. Please change it back to the original before the update happened. Thank you.


i’ve never had a problem with opening my snaps but all of a sudden i can’t open certain people’s snaps. it keeps coming up with “tap to load” and when i tap it just keeps refreshing the “tap to load” (sorry if that didn’t make sense) my wifi is working completely fine and i’ve tried turning my wifi off and using my data but nothing seems to be working. the weird thing is, it’ll let me open certain peoples but some i can’t. my snaps seem to be delivering fine. please fix. would be much appreciated xx - billie🧚🏻‍♀️

- My snaps keep disappearing

Don’t get me wrong I love Snapchat but there are some serious repeating bugs. Firstly, snaps sent to me keep disappearing for no reason. If I don’t often a snap within 12 hours 5% of the time there snaps disappear and if I wait more than 24 hours 10% of the snaps disappear. This app also doesn’t support use of two devices. I like to use the same account on either my iPhone X or iPad Air 2 and whenever I log in on my different account I’ve instantly lost 25% to about 30% of snaps. The only way you can make sure they get your message is if you sent it via text but it not called text-chat and it can be annoying when the main form of communication is also the most unreliable

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- Sounds

The app is really good but the only thing that is annoying is the sound for example your sound works and then the next minute it doesn’t work

- Read plz

I love the app but they need a “remove from best friend list” and a “send to all streaks button”. Other wise I spend all my time sending snaps to my friend

- username

be able to change username please !!

- Poor quality photos

App needs to be updated to collaborate with iPhone XR. Pictures are coming out very low quality. Please fix!

- Change user name

Their should be a “change your username” option, because that necessary

- New Update Layout

I think almost everyone can agree that there’s no need for people to know if a picture was from your camera roll or not. It’s bulky and ruins some pictures or videos made for aesthetics or well any reason in general.

- terrible update

i dont know why snapchat added the new black navigation bar it’s honestly terrible please remove it

- Not compatible with iPhone XR

Photos are very low quality and super zoomed for no reason only on the Snapchat app. Needs to be fixed ASAP. It’s been like this for a very long time. Unacceptable.

- Literally ew.

Can you please get rid of the newest update. It makes the app look cluttered and gross. I’m considering deleting it because of the headache it’s giving me. I feel bad for whoever designed it because it wasn’t good.

- Updates

Hello, I saw that you guys have come up with a new update and I’m not a fan of it. I was reading the reviews and a lot of what we ask for have not been incorporated. Updates such as; dark mode, live-streams, the changing of usernames, adjusting to the iPhone XR photo quality, being able to hold onto a snap & mark it as read or not, a button where you can “send to all streaks” instead of clicking on all their names, would’ve been great. I’m hoping for a better update soon pleasee and thanks

- Please fix iPhone XS Max zoomed in camera

It makes it really zoomed in and blurry PLEASE FIX!!!

- kinda bad

when i look at a story it still says i haven’t opened it which is annoying because i am in this girls private story and i enjoy her private story except she posts a lot and so essentially i’m tapping for like 5 minutes trying to get through especially when my wifi is bad which is annoying. also u need a dark mode option because when i wake up in the morning to see if any hot guys snapped my i’m literally blinded bc it’s so bright when my screen is dark as heck. maybe the layout could be prettier also because it’s kind of ugly and it scares me. i don’t know maybe stop doing a bunch of changes and fix what u messed up. no offence though ur making money. i respect.

- ListenToMe

The new update is so ugly and it doesn’t allow me to peek before I decide to reply to a chat which is annoying. You guys can ‘fix bugs’ without making the layout horrendous. 0/10 do not recommend the updated version.

- Need to change layout

put it back to how it was. i hate the new layout it sucks so much i don’t wanna use snapchat anymore


I literally love snapchat, it’s a major way of communicating right now. BUT ever since i got the iphone XR camera quality or picture quality has been below the dirt. Smooths out my face or super pixelated, zooms in so much bc the screen, and looks like a potato took my picture. hope this is fixed soon :(

- Hehe

Plssss make a change the username option -Olivia

- Change it back

I got an update and I have an iPhone but it makes my phone look like an androids and I strongly dis like it I can’t slide on to chats anymore it’s really inconvenient and frustrating

- iphone xr

camera quality is awful on this iphone. super frustrating, please update

- The new update sucks

I’m sorry but this new update is absolutely terrible. I miss the old Snapchat where everything was easy. I’m not a fan of the bar on the bottom and how you can no longer swipe down to see the map. Everything it’s cluttered and doesn’t look organized. Just being honest, sorry. I want old Snapchat back


so i have the xr, and my camera is fine. but on snapchat it’s zoomed in and blurry. it’s so bad that i can’t even take one good picture. fix it soon please. like. really soon.

- Glitchy Update

Snapchat has always worked really well for me, but the latest update makes it unusable. I can’t load filters without it crashing and I can barely stay in the app long enough to send a snap.

- Change username

Please add change username option

- Iphone XR

On the XR iphone the pictures on Snapchat are sooo zoomed in and look like terribly quality. Update the app to fix this please!!! Can’t even take snaps

- Not working

I rated your app one star because ever since the recent “bug fix” update, I can’t load my snaps, tap on settings, or go to my stories. Today my snap page says that I don’t have any snaps and I have to delete and reinstall Snapchat every time I want to send streaks! It is really annoying and I need you to fix it really soon.

- Change usernames.

Add a change username option! So many people have been begging for years and still nothing

- Snap

When are we gonna have Snapchat with dark mode

- Please update to work with iPhone XS Max

pictures are coming out zoomed in and very low quality!!:(!! please please fix this!!!!

- Not it

App was decent until the last update, it looks disgusting and the layout makes me want to delete it. Go back to the last version without the gross black menu along the bottom.

- Change the Update

go back to the old update, new update is lagging, take away the black bar at the bottom it is useless and the old update is easier to use

- New update sucks

The latest update version is bad 👎🏽


The new update is HORRIBLEEE, it won’t let me half swipe to see msgs like idk what you guys were thinking when you were making that change and whenever I wanna msg someone I’d usually jus slide to msg them but nooooo you guys had to put the stupid map there😡in conclusion I think you should change it back cuz I’m sure I’m the only one who hates this update😑.

- Picture quality

Please update so the picture quality on iPhone X models are not blurry. XR has an amazing camera but Snapchat makes it look bad

- Not compatible with iPhone XR

Seriously considering deleting the app because it is nearly useless on the iPhone XR. Photos are way to zoomed in and poor quality. Please fix this.

- New update

Um for some reason my portrait mode did not come with the update but some of my other friends got portrait mode. Please fix this.

- Camera sucks

I got a new iPhone XR and the front camera is supper zoomed in on the front camera. I called apple thinking it had something to do with my phone but it’s just the app. Fix this.

- snap new update

i love it but the new update is garbage i’m thinking of deleting snap so start changing it

- black bar 😾

bro please get rid of the black bar at the bottom i’m literally begging you it’s so bad pls

- username

i love the appp so much but recently updated the app and i got this UGLY bar on the bottom of my screen! It’s kind of useless and i think it’s a waste of space and energy! for love of gosh just take away the bar!

- Update

Hate the new update change it back please. No one likes it.

- New update

Please get rid of the new update. Ever since it came out there have been so many problems with snapchat. Example: can’t log back in, can’t send snaps, snapchat keeps crashing. Also sometimes when you’re trying to scroll down it goes onto snap maps. It also doesn’t look very nice. Please just bring back the old snapchat.

- iPhone XR

Please Snapchat it would be pretty ideal if you released a fix to the iPhone xr and other iPhones that have issues with the camera on the Snapchat app honestly it’s ridiculous that it’s been a year or 2 since these phones were released and there is no fix or solution to this problem absolutely ridiculous Shame on you Snapchat

- eh

this update is UGLY. the bar is UGLY. all we want is to change usernames, not relearn the interface

- Fix the camera quality

iOS 14 update sucks and ruined camera quality on sc.It looks normal until you take the pic it turns light and not as clear as it was. Fix it or I’m just going to use IG!!!

- Username

Please let us change our usernames, we weren’t thinking straight in grade 6

- Username


- iOS 14 update

iOS 14 update ruined the camera quality on snap chat. The quality is fine until I take a snap and then it turns light. Absolutely ruined snap. Change it as soon as possible.



- Stories glitching

I keep seeing the same stories over and over and it’s getting very annoying. I’d like this bug to be fixed.

- Glitch or update?

None of my friends stories are expiring from days ago even what’s going on? Anyone else?

- Newest update broken

Most of the buttons stop working, the app crashes a lot more and I can’t turn on flash, I have to swipe to change pages, I can’t view my profile, story’s and subscriptions don’t work, and it doesn’t tell me if I have a snap in the bottom, oh and it doesn’t say ppl open my snaps or chats they will just start typing, PLS FIX!!!!!! It only fixes it self over a period of time but it’s still annoying, and it breaks every time it crashes, for your information, I’m using an iPod touch and none of my friends have complained about this problem so it might be a problem with the iPod touch

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Stacy Elise Sullivan

I think this should be the spirit generally: “We’re supposed to educate people,” she wrote in a Snapchat post, “not ruin their lives all because you want to feel a sense of empowerment.”


@18MonthsUpdates Snapchat filter?

Ethan = mc² ⌬ 🇺🇸

@williamlegate They know you when you screenshot? I thought only Snapchat notified people 🤔

i am top👅🔥

Only bottom gay come to video chat 👅 Bottom gay ass horny chubby fat emo femboy twink nasty dirty socks poop hairy soft cum pussy block Snapchat video chat dick bottom cam ass cum sex gay porn movie fucking asin bottom asin gay dick hole nasty

jake ♡

@habibainnit why does this have 400 likes all u did is go on snapchat 🙄🙄


@snapchat Should allow people a one time user name change. Snapchat has been around for so long many people have older user names but don’t want to lose all their memories making a new snap. Plenty of other apps such as Twitter, fb, etc allow you to a username change.


me: has a nice phone with good camera also, me: takes selfie with shitty snapchat quality

La Pulga

Stonebwoy doing yes sir master to Davido on Snapchat 😭


OK I will after my nap 😐 5lena nshoof🤔 btw we used to talk on snapchat 🤘 — bsmellah meen


Snapchat’s a year ago today can go


Snapchat really use to be it. I miss using it lol


@JasonLelele Is it after the Snapchat?


who the hell switched the position of my tiktok and snapchat sa phone?


Snapchat just reminded me about this boy, bye while I go cry and delete them

Kunle B.

snapchat can do all these ori she ri she updates but still won’t allow me to update my username? wot di fok

Snapchat Screenshots & Images

Snapchat iphone, ipad, apple watch and apple tv screenshot images, pictures.

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Snapchat iphone images

Snapchat (Version Install & Download

The applications Snapchat was published in the category Photo & Video on 2011-07-13 and was developed by Snap, Inc. [Developer ID: 446889612]. This application file size is 263.04 MB. Snapchat - Photo & Video app posted on 2021-08-30 current version is and works well on IOS 10.0 and high versions. Google Play ID: com.toyopagroup.picaboo