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Bncook97 - Love this App!
I am a target shopper fanatic. They have everything I need, and the app makes it easy and efficient to online order, or online order pickup. I absolutely love it! It also has a great feature to see where items are depending on the store you are in. It tells you exactly what aisles to find an item in.
In the time of covid, I find that targets app implemented online order pickup very well. You order and in about 4 hours or less your item is ready. You just put in the app that you’re on the way and they have a little chart to select what kind of vehicle you have so they can find your car! Contactless and efficient. The app also offers a variety of savings/coupons. If you sign up (for free) you can save with every purchase and earn money towards other purchases.
Target also offers a variety of brands, but has an amazing store brand of all natural affordable products. They also have an amazing customer service team. There have been rare occasions where I’ve order items that have came damaged but they were quick to alleviate the issue. They have a happy customer in me for sure!
DymondPrincess - Please fix app ASAP!
I used to love this app! I even loved that you merged the cartwheel into the app. I always thought it was stupid that I needed 2 apps. I even loved that you added the wallet. As a woman who changes purses, wallets etc I have forgotten my target card before so that’s great. HOWEVER what the hell have you done to this app! Now it crashes all the time in the store. Also more importantly I CAN NO LONGER ACCESS MY LIST!!! I live by that list when I shop! You released an update & didn’t fix a thing. I was in the store today & saw the dot indicating the app was updated. So foolishly I go in thinking the app is fixed try to access the list, nothing. So I restart the phone try again, nothing. Then I try to scan an item it crashes. It’s infuriating! How did we go 2 steps forward with the app & go 20 steps back! Is this the end of the world, no! But as someone who loved that I could do my list & therefore shop more efficiently since I knew where each item was to now lose that function & have to spend 3xs more time scanning my items for cartwheel it’s extremely annoying. First world problems, yes. But somebody is getting paid to develop & maintain this app for the customers therefore it should actually work!
anonymousrg - App is not user friendly
I love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!
SMnikki - If you’re not using the Target app, you’re wasting money
This is one of the best shopping apps out there. It provides transparency to the consumer so you get the best available prices whether you’re shopping online or in store. If you’re shopping in store, just use the app to scan everything you put in your cart. The scanned (online) price is almost always less than the price shown at the store. For those items, you can request a price adjustment at the cashier when you’re checking out. I regularly save 10-20% every time I go to target by doing this.
If you don’t want to shop in store, the in-app shopping experience is great. It tells you every offer and coupon available to you, and you can select in store pickup or drive up (if your location offers it) or shipping.
The wallet feature is seamlessly integrated with your target debit or credit card. [If you don't have a target debit card but you do have a bank account, sign up for the debit card. They don’t check your credit and you get an automatic 5% off every purchase.]
Glitter!!! :) - Even now many features are missing....why?😑
The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~
Malin3 - App has shown items in stock in store that aren’t
App most recently showed me an item was in store, showed a buy online, pick up in store option and gave me trouble when I tried to use a prepaid gift card. Spoke with two reps in customer service on the phone, store employees, and I’m still frustrated about my experience. 1st phone rep helped me place order after app didn’t work for me because of difficulty I had placing my order with a gift card. Order was confirmed, then I received an email saying the item couldn’t be picked up. That’s when I called the store and they told me they had the item. I went down to the store, they told me that my card would actually get charged in the store when the item was picked up. I guess the moral of the story is don’t expect to be able to use any gift card other than a Target one if picking up in store. They handled it awfully and put me on the phone with the second rep I spoke to. Left the store looking at the item I wanted sitting in customer service and the employee telling me the charge on the gift card would likely come off in a few days because it was just a temporary hold.
my/name/is - Mama’s best friend
I have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart.
I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two.
All while my toddler sits in his car seat eating a snack or playing happily with a toy.
The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!
jaego2010 - Mobile Payment Mis-fire
I’m extremely disappointed with the Wallet feature in this app. It is limited in use because currently only works with Target Red cards. I forgot my wallet one evening and couldn’t go back to my home to get it because the store was closing. I thought maybe I could use the wallet feature but an employee stated only for Target Red cards. Also, I thought I could use Apple Pay because it’s available in the Target app but fortunately not possible as I came to learn. The decision to use mobile payment feature is great but to limit it to curtain cards and not provide other options is frustrating for the consumer. I’m unlikely to shop at Target because of this negative shopping experience. I understand not wanting to use Apple Pay in-store to avoid licensing fees or other aspects that could hurt Target’s bottom line but at what cost to your consumer. I’d prefer going to a competitor, Walmart, that has a simpler mobile payment system that is open to different types of debit/credit cards. I hope this issue will be fixed or other mobile payment options made available in the future.
cantlogintinder - Target double sell gift card.
I got $250 Target gift card from my friend for my newborn baby's baby shower.
I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd.
So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this” It did make sense at all. I never carry the physical gift card with me, how can I lose it?
Adragon88 - Good but could be better
The target app seems to very convenient for basic common items but absolutely nonfunctional for certain items. I understand that certain products have a limited quantity with a high demand but people shouldn’t have to go into store atm just to pick up one collectible item. If it’s currently now, first come first serve/buy then why would it be any different if people could order online but have a limit as well? Limit number of purchases per email/target account. This also limits target workers from pulling the items before putting items out on the floor, which I have witnessed first hand (arrived at my local target to pick up a chase collectors figpin. Got there as two associates were opening it to put out on the floor and one of them walk away with two. I asked to see the ones he grabbed out of the box but he replied, “oh these aren’t for sale.” When i then looked at the box, the two most wanted figpins had been taken.) I’m not the first person to have this type of experience with target employees. Try to better serve the more serious collectors.
Modern_iphoneographer - Recent Update = UX Nightmare
Like many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago.
With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period.
However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX.
With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects.
Mimi R Ellen - Comments
I love that I’m able to get most items while I’m shopping online but through this pandemic, I haven’t been able to get groceries with my other items. I have only been in 1 grocery store & 1 pharmacy since March 1. By not being able to get groceries when I pick up my other items, it has forced me to shop elsewhere. Furthermore, when it comes to toilet paper, disinfecting spray and wipes, let me put it in my cart & pick it up. Limiting the quantities is fine. If the product is out when your employee is picking my order, then send me a text or email asking about a substitution. If I don’t like the substitution, be able to remove that item from my order when they bring it to my vehicle. If an item is out when they’re picking, just communicate that via email or text so that I’m aware that it wasn’t available when picking.
It would be nice to have the capability of choosing to pick up the next day & have the opportunity to modify my order up to a designated time. I know I don’t have to pick up my order the same day, but it would be convenient to be able to alter orders that aren’t being picked up within the same day.
Jamie HSP - It’s TARGET, people!
When I need something for myself, my kids, or my home, I check with Target first! I do love going into the store to shop, but the app and online store is amazing and has many deals not found in house. If I need a different quantity/color/option/size of something I found in the store, I can supplement with items found online with my app to get what I want. It’s very intuitive and saves searches, with product updates!
Nowadays there are serious options to shop—in store, online, and pick up! The app is comprehensive, the new Circle program still saves you money—scan everything so you don’t miss a deal! Target is my “Go to” for most things I need or want. The app helps you get there. If there is ever a power failure—the customer service on the phone or in the store is always excellent. TARGET has surpassed all other big box stores because of its policies, stock quality, progressive and trendy but accessible/affordable environment, and of course, the smart shoppers it attracts. Can anyone say STARBUCKS? 🤩
eganmom - Very nice but could be even better....
The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier:
-make the shopping list editable so I can add to something already there or move them around
-when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first.
Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!
TanMan800 - Horrible experience with an app I once loved...
I attempted to place an order for items I had been eyeing in my cart. I clearly picked a popular time. I attempted to order items that were shown as still in stock for close to 45 min. I attempted to refresh, still no luck. Closed out and left out items intentionally to see if stock was an issue. Now, the error is it can’t be delivered to my zip, my work zip or my parents zip. By the time I called customer service, I was beyond frustrated. Not to mention after over an hour trying to place what I thought was a simple app order, my kids are done with it. I called customer service and was disconnected once, then called again and could not hear at all (and I was calling on a land line, so it was not on my end). After another 20 minutes, I was told the items shown as available were in fact out of stock. And when I ask if I can get the item at this price when it’s back in stock - “if it’s in our 14 day window.” Like that will happen! BEYOND frustrated. Be set-up to handle the demand when you put an offer for 30% off.
Patrick James 85 - Target App is THE BEST way to Shop!!
I have been using the Target Shopping App for about 2-3 years now & I got into it right away, however, recently the experience has become so amazing that I rarely shop anywhere else for a variety of products from Essentials-Home! The order & “Pick Up” option is always a breeze, it’s actually cheaper to buy certain products this way & it gets rid of waiting for a specific item to be tracked down on the floor. Cartwheel makes this even better with price options & most recently I have really started to use the “Buy 2”, “Buy 3”, “Buy 4” & receive a Target Gift Card $5-20 for next purchase. I love this feature because it’s often paired with Household Items, Laundry Detergents & Bath & Body Essentials! You usually run out of everything at once so it’s easy to take advantage of & then you get that extra Target $$ to make a purchase you just really want but it wasn’t in the budget!
The Target Shopping App is My Go-2 Personal Shopper & Savings Assistant!!
girl nickname girl - App became worthless with shipt
I LOVED The Target app up until recently. They now offer almost every item ONLY for shipt and not for regular shipping. I don't want a personal shopper, I would rather pay shipping, but that's not an option. And you need to tip your personal shopper which I think they should have a standard price you pay for the service so everyone is happy. Customers can know how much they will be charged that is fair and consistent and shipt employees will know they are getting paid fairly as well. I HATE the ambiguity of tipping! I fully believe workers of every kind in every profession should be paid fairly, but tipping is inherently ambiguous! It leaves so many options available that may be very unfair across the board. Like one person may tip $50 and one tip nothing, and the customer who wants to pay fairly may have no idea what a fair tip is. And if some don't tip then those that do feel more burden to make up for those who don't. The whole system is a mess! I won't use it at all. And I was doing most of my shopping at Target, but I will not support ambiguous business practices. If target changes it to where there are set prices that don't involve the mess that tipping is, then I'll use this app again. But for now I'm shopping elsewhere.
JJRL - Target App & 3rd Party Sellers
I use the Target app frequently, and overall I find it easy to use. My frustration usually results with the 3rd party sellers. Sometimes I just want to see the products sold by Target and the filer doesn’t always allow me to do this. In addition, I have noticed some 3rd party sellers also have a significant markup on items which is frustrating.
One item in particular was a Red Ryder wagon that a 3rd party was selling on the Target app for over $100 more than it could be purchased on the Red Ryder website. A less savvy consumer may purchase this based on Targets reputation, not the 3rd seller. Although I do understand responsibility is on the buyer, I also believe some responsibility is on Target to ensure there isn’t price gouging by 3rd party sellers on their app. I would love to see better filters to remove the 3rd parties in searches as well. It would be helpful if I just set one filter I could toggle off & on if I wanted to see 3rd parties. It’s frustrating to set the filter with each search. And sometimes it isn’t an option to filter out 3rd parties.
SassyXD - Five stars
I’m rating this app five stars because even though it has its glitches I work at Target and have to struggle with people in store who believe that everything should happen perfectly. Like the second something is bought it should *poof* reflect in our store devices and the online availability. And that we should somehow be able to see the percents that come off of each item when we hit total (Just a heads up, it doesn’t tell us until you know too.) And while I know you guests won’t understand this, I’d rather they stuck with the developers they have instead of spending more money here, and put more money into our brick and mortar stores. For me, I feel like that should be top priority. But hey, you want to mock the company more for putting more money into other things, then go for it. But understand that that effects hours, training and your service in store. This app is awesome if you take the time to work through a few glitches and use a little patience.
Laursaur - So Convenient
Target has really stepped up their game by adding Drive Up. Today, we were getting our shopping done - when we got home I realized I forgot to get coffee grounds. Tragic! How can anyone survive Monday morning without coffee? We had to meet my parents for dinner so I didn’t have time to run back out to grab coffee. I used the app to purchase coffee and pick up using Drive Up. It was so seamless. After our dinner, I clicked that we were on the way, right when we pulled up the employee was there waiting with my order. So perfect! I’ve tried other stores that offer the park/pickup option (Walmart, Kroger, etc.) and I have to say Target is definitely the best. Each time I’ve used their app the employee has been there waiting for me right when I pull in and they are always so friendly. It’s literally like a drive thru. The only somewhat negative thing is that you cannot get cold/refrigerated/frozen items using Drive Up, which is something other stores do offer.
strixnebulosa3 - Super handy but not always accurate
I use this app all the time. To see if something is in stock before heading to my local store. To order something for pickup. To check sales and clip coupons. Amazingly handy to quickly figure out what aisle something is in while shopping at my local store. Super useful especially for moms!
However, there are some flaws that are annoying. The app often says something is in stock at the local store, so I head there to find it and it’s actually out of stock. Or I order something “in stock” for same-day local pickup and they end up having to ship it to my house days later because it’s not actually in stock. Also, I can’t stand how there are online-only sales accessible through the app. So for example you might look up a product you want to buy in the app, see the price while you are at your local store, but it is not on sale in the actual store so you have to either pay full price or order it online and wait for it to ship. First world problems, obviously, but fixing these issues would really streamline the user experience.
Taterbread - Overall it’s a good App
We’ve used this app for several months now. So far it’s been very helpful, and we like the ability of the drive-up feature. One thing I would love to see is the ability to manually choose which Target Drive-up you want to stop at first. Here in the Eastern part of Virginia, we have many Target store to choose from. What I don’t like is if you have multiple drive-up order at different stores. You have to go in order of the purchases. For example: my wife had (2) orders for Drive-Up. Order #1 was at the Military Hwy store, and Order #2 was at the Pembroke Store. The second order is further away from my house so I checked into the Target app, and the info for order#1 showed up. I went to Pembroke store thinking that GOs would notify this store. No! So I called the guest services and told them I’m picking up order . The store reply, “Sir, the app doesn’t show us you’re on the way here.” I said, “ I’m outside in waiting “ Just wish Target would allow users to pick which drive-up order they wanted to get first.
MomRaleighNC - Target Drive Up is awesome!
Target is providing an excellent Drive up service. I am someone who uses Walmart grocery pickup, Sams club drive up pick up and Harris teeter. Target service is the best. Sams awful service no signature required, messes up order, before they even bring the order email comes that your order has been picked up and how was your experience, also can not cancel the order. Harris teeter is good but expensive, I also like how they provide actual paper receipt. Walmart is hit and miss but my main complain is it takes them a long time to bring order, and they use those not so practical baskets, carts are more efficient and functional.
Target service is fast, I can add items to my order, I can cancel my order and there is no minimum purchase requirement. I don’t mind $10 or $15 minimum purchase but more than that hinders me from ordering. I do not always have $35 or $40 items to order when I don’t have time to go to store. I do wish target will add basic cold items like milk, egg and yogurt to their service. Also maybe bread.
2xjms - As if I didn’t already love Target!
Using the app to make purchases and picking them up curbside (so I don’t have to leave my dog home alone right in the car alone) is one of my favorite things! The mobile app is super user friendly and I love that I can switch back and forth between my phone and my lap top and everything updates on both places.
I used to be a loyal Walmart shopper because of their prices, but after COVID hit and walking into a store became harder so using the Target app changed me for good.
With the Walmart app and website you never quite know who you are actually buying from with third parties fulfilling orders, plus neither the site or the app are as robust as Target’s.
I also used to think that Target’s prices were much higher, but they are very competitive. Worth paying a little more for the convenience and peace of mind that comes with Target. PLUS! If you use your red card there is always a 5% discount!
I LOVE TARGET and their app!!
guestuser guest - All order ahead options are being taking away for a lot of products
This app has bugs. Not just breaking down at times, it’ll also tell me something is available for pick up and then when I click to add to cart it will say “oops check ...” basically that’s it’s not available for pickup even though it lets me select it. It will tell you an item is out of stock when you’re checking if something is available at a different store or if it’s available for pickup at a list of different stores and it’s 90% not true, its there if you actually go to the store- what it means is the item is not available for pick up/drive up.
Pick up and drive up are meant to help people who really need it to save time and can’t/aren’t available to run in the store, whether it’s a disability/health issue or some other personal reason. At the start of COVID there were way more things available for pickup/drive up now the list is quickly dwindling. And there’s no rhyme or reason to it. I get you wanna have stuff for the people who visit the location but surely target is a big enough corporation to figure out a way to satisfy all their guests.
Eleni C5 - Terrible customer service !!
I recently was sent a baby shower gift of the delta white Jordan changing table which the first order that was received was damaged, so I went to the Cross Keys Sicklerville location and had a “manager” re order me another changing table same exact one and when it was received it was color “gray” and the totally wrong one. So I had to move again go back to the target location in Sicklerville and order yet another one. As of this week another one was delivered Oct 7th and today as I am trying to assemble it, the entire white wood was discolored and so yellow and dingy looking! Once again I returned to the target Sicklerville location to return my damaged order and no apology nothing just handed me another gift-card ! So for a fourth time here I am re ordering another Delta Jordan WHITE changing table! And I am BEYOND furious being my due date is only a few short weeks away and I still have no changing table not to mention the 4 times back and fourth returning to the store to take back and re order this item !! I am so disappointed in target online and they’re customer service!!!! I am a frequent target shopper and as these last couple times I dread even going back into there!!!!!!
TiffEsq - Two things to Fix
I really enjoy using the app, except when it comes to check out. First, there should be an option to apply a pick up location to all items in your cart instead of having to select a location for each item, if that’s not what you’re trying to do. It’s really time consuming when you have a bunch of stuff in your shopping cart. Second, the wallet doesn’t allow you to use hard coupons or gift cards. Every time I’ve tried the associate says they apply cartwheel first, then coupons or gift cards, but if your red card is linked to the wallet, it’s making the purchase immediately after applying the cartwheel & going back to apply gift cards not linked to your wallet is a pain. I unlinked my red card from the wallet to get around this, but it would be nice to be able to use the wallet as intended and not have to produce the actual card.
All in all, I love the app and the ease of use - just fix those two things & I’d be happy to give five stars!
L.Wink - Love!!!!
I absolutely love the Target app and the Drive-Up feature they’re now offering where I live. I’m a mother of two toddlers so making a trip to Target can be overwhelming, but now I’m able to do all my shopping online while they’re asleep and pick up (most item) through their Drive-Up service. The ONLY issue I have is that not all items are available for Drive-Up, which to me makes no sense. I mean certain items that may require an adult to show an ID, I totally get, but for example, dish washing soap... there’s a specific dish washing soap that is not available for the Drive-Up service, but every other dish washing soap is available. If a Drive-Up service to a store is going to be available, then it needs to be for the WHOLE store and every last single item that’s inside of it. When I go to McDonald’s drive-thru, they don’t make me get my burger and fries at the window and then require me to come inside to get my drink! I mean that makes no sense. Once every item, or least the items I’m needing become available for Drive-Up, then I’ll change my rating to 5 stars.
irate costumer - Don’t bother buying online to pick up in 2 hours!
I bought an item online to pick up in 2 hours. I thought it would be easy and convenient. I did it before at Walmart and I was in and out in under 5 min. I ordered my item online and received a conformation e-mail that they were processing my order. 30 min later I received an e-mail that the item was out of stock. I looked online and it still said in stock. I chose pick up at another target store, that said the item was it stock. 30 min later I received another e-mail that my order was canceled because the item is not available at either store. Going on to the app both store still say the item is in stock and ready for 2 hour pick up! I went to the store and decided to look for the item because maybe it was an error. I asked a man in toys for the item and showed him on my phone that the item was listed as being in stock. He looked at the empty shelf and said “Nope, it’s not here” then he turned and walked away! The staff was as helpful as the app!
KC_WhateverWhenever - Avid Targeter
I love target. The features are great. Drive up is an amazing tool to have. I’ve used this for years and had no problems. I felt really secure to use this for most of my shopping until this past week. One of my target packages got intercepted and UPS couldn’t figure out why. So I figured either system glitch or someone had access to my target account to manipulate the package. But I had two target packages and only one of them got intercepted by the “receiver.” I changed my account password and even removed my target card and monitored for about 5 days. All good. No fraudulent charges. So I went and shopped for a pickup. Got my pickup. Later that day I saw a huge uptick in my nonprofit votes, which I wouldn’t have minded but you only get one per purchase and this was 10 more votes than I’d had originally I swear!! I’ve been eyeing my target app receipt purchases (online/in store), my REDcard account and my personal bank account for the past 24 hours. Nothing so far but it’s just weird right now with target. I’m thinking about canceling my card. I can’t risk this especially right now. Target do better security!! A major overhaul please!
scoochmama - Do not add your Redcard to the wallet!
If you add the red card to your wallet, it ruins the entire checkout process if you have coupons or target gift cards. It automatically processes your redcard payment when you scan the barcode at checkout, even if you were just trying to scan it to apply the cartwheel discounts. If they scan the cartwheel app prior to processing your coupons, it pays with your redcard and you are out of luck with using the coupons. The same goes for the gift cards. I even provided my gift card prior to letting them scan my cartwheel app. They scanned the cartwheel app after “processing” my gift card and the cashier informed me that the gift card did not go through once she scanned the cartwheel app and it applied the full payment to my red card!! She informed me that the only way you can use a gift card and the cartwheel app (if you have your red card in the wallet) is to add your gift card electronically to the Wallet within the cart wheel app prior to checkout. It just seems to ruin the entire checkout process if you have your red card applied to your wallet in the cart wheel app.
pkdavidstorm - Very bad store pickup experience
When I arrived at my local Target to get my “pickup in store” order, I found out that only two of my nine items from my order were available for pickup. Turns out, the other items were being shipped to me. I was confused because I thought I specifically marked those items for pickup, even searching using the app’s filters for items only in my store. The app failed to communicate to me that the items were going to be shipped instead of picked up.
So I promptly cancelled the other items in the order right in the store from the app. I even double checked they were cancelled by viewing the details of my order again the seeing a cancelled “x” symbol next to the items. Many hours later today, I get an email from Target that “my order is on the way”, and my card has been charged and the items are being shipped to me. This is really lame; I didn’t want groceries shipped to me, my apartment doesn’t even accept packages so I guess I get to wait in line in the post office in a week to pick up groceries I wanted today. Really lame experience. Turned me off from Target’s app; it’s too bad because I was excited to try out pick up, too 😕.
JacobRoman92 - Pantsless Purchasing
Probably the easiest shopping app ever, I enjoy buying my clothes from Target, it’s probably the EASIEST way to shop ever, you can order and cancel(if need be) incredibly easily. They also make couponing a breeze by just automatically applying the coupons at check out. They even give you 3 ways to shop. Delivery, Pick up, & Drive Up which is basically they take it out to your car if you don’t feel like putting on pants but still need something like today this is a great option. When you cancel an order which I’ve had to do earlier today the cancelation is immediate as long as the item hasn’t shipped. And the money is back in your account. Amazing. I ended up reordering the items after I found the right size which I had mixed up earlier. Easy Peasy. I’m actually astonished at how easy ordering with Target is vs. it’s competitors. I’ll be doing my clothing shopping with target first from now on that’s for sure!
moosky18 - Online price matching
Yesterday I went to Target to get new bedding for my daughter’s new bed. She got a bigger mattress so I had to buy a few items for it. I have Target Circle so I always scan items in app as I put them in my cart. Every bedding item was on sale online but not in store.
I got up to the register and let the cashier know that I had a few things that needed price matched, but she informed me that Target policy only allows one item to be price matched per customer per day. (By the way, zero complaints about my Target store. Every employee there is so friendly and helpful...I love my store!)
So, I went back and put all of the items back on the shelves and then ordered them all online for 2-hour pickup so that I could get the online price. All of this to say that I understand that there must be situations that this policy was created for. But when you have the option to order items online for same day pickup in store this policy doesn’t make sense. I wasted my time shopping in store, taking everything up to the register, then turning around to put it all back on the shelves and then order it all online. Then I had to come back to the store 30 minutes later to pick them all up. The employees wasted their time pulling all of my items off of the shelves again and fulfilling my order.
Please consider changing and updating this policy. Thank you.
Cardsmith - Not great
My last few online orders were a nightmare. Part of my order showed up for pick up and part of it was shipped. This I found out when I got to the store to pick up. I told clerk I specifically ordered pick up because I didn’t want my product to freeze. He told me I could return if I wanted. It never did ship. My next order I received an email that my order was ready to pick up, when I went in a few days later, the clerk said my order was cancelled. A crazy thing happened though, she asked what it was and I told her and there just happened to be one of my items sitting there at the courtesy counter. I guess someone else didn’t want. My last order I put on my red card for free two day shipping and all of my items shipped except a pair of boots. It said in my cart the boots could not be shipped to the address given?!? Now I have to make a special trip to the store for one item, which may or may not be there in possibly 4-7 days if it’s not cancelled, while the rest is coming to my door. What I thought was to be a convenience, has turned out to be anything but.
North-EW - Target Shopper
I absolutely love this app, it makes my planning and shopping experience so much easier (especially with a little one in tow). I use it multiple times a week! My only con/s is, when you go to return an item and need to find the barcode (because lets face it...it’s super hard to keep every receipt when you shop as frequently as I do for my large family), there is no “search” button you can click to expedite your search. You literally have to comb through every last receipt, and it is not sectioned out (ex: grocery, clothing, toys, etc). I also wish there was a way that you could share your list (as you see it in the app) with a spouse for example via text message. There is a way to share it, but it shows up super disorganized and busy when you try to text it. If Target could figure out a way to make these two aspects of their app more user friendly, I would love it SO much more.
ADS4EVR - Easy to shop, but very hard to verify pickup location
It is really hard to find the address of the pick up location. And I’m not sure why, but it didn’t save my location. Maybe there was an update between uses. I made a small purchase and when I went to get it discovered it was at the target 20 minutes away instead of the one right by my house. I live in a big city, so they all have the same associated city name, which is ALL that displays through the whole purchase process. In fact if you want to verify which address is currently selected you have to dig to figure it out in a rather unintuitive place. The app should really show you the whole store address at some point in the check out process. That being said shopping is super easy, and I love those features. In fact I would rate the app a 5 if it weren’t for the address issue. That bumped it down so much because online shopping is the easy part. The pick up is the hassle. And now I have gone to 2 targets to pick up one small order. My efforts to save time ended up costing me a whole lot more.
delrosario6 - Can’t change payment method on items not picked up
Target, love your ease and reliability. Today was a first for me. I paid using the wrong credit card, and decided before picking up my items to change payments.
Well even though I never purchased the items officially and did not pick them up I was unable to change payment method. None of my items were shipped, it was a 2 hr store pickup. I called 1-800 customer service and they weren’t concerned or helpful other than telling me to cancel and reorder everything.
Soo called the store, because I would hate for the poor employees to start shopping all over again for my items and return the canceled ones. It prob made more work for the employees but I was able to notify them of my cancel/reorder. Great store customer service. They had a heads up about it and thankfully I was able to pay with my desired card.
Maddiee11 - The scanner in the app no longer works!
Absolutely terrible Target news!! After several bad experiences in the store this weekend I called corporate to find out why the Target app wasn’t working. Turns out they updated the app and the in-app scanner will now only show online prices making the scanner in the app basically useless! We now have to go back in time to several years ago where you have to bring stuff to the in-store scanners to check a price. The reasoning I was told on the call this weekend was that it would make the shopping experience easier by providing the online price to match to... EVERYTHING in my cart that I scanned was significantly higher online than in store. 😡😡I am so disappointed. The Walmart app allows you to easily switch from the online to in-store price so I don’t understand why Target is taking a step backwards. I am hoping Target will change this back or at least give the option to see both in the app. It’s often times hard to find a working scanner in the store and some remodeled stores don’t even have scanners. Target- please reconsider as this change has made shopping way more difficult!
Antonionifamx4 - Excellent customer service!
I recently made an order for barstools and thought that there were two in each order. I ended up only ordering two actual barstools and needed a total of four. I was able to easily call customer service and they reviewed my order. They did confirm I only ordered two.I also needed to make sure that I could still get two more and if there was availability of the type that I wanted. The representative was able to quickly find the items that I needed, actually put them in my cart for me as we were talking. I completed the order through the app right after. Not only was the representative extremely helpful but friendly as well. Made the process easier than I thought it was going to be. We are loyal target customers already but I will continue to order everything from food, clothing and home items with you. Thank you!!!!
Howard RN - Shipping options
When you’re choosing the “order pick up” or “shipping” option you have to go to each item individually to choose how you want to recieve your items. Its inconvenient!! Why not just put one button that says “pick up entire order” and another button that says “ship entire order” and still have the option to individually go in and have things picked up or shipped separately(as they do it now)if thats what you want to do. I think that would make more sense and it would be more convenient. I feel sorry for the people who have 20 or so items. When i first ordered i chose order pick up Thinking it would cover my entire order but I was wrong, about an hour later I went to check on the order just to make sure it processed and noticed one item was being picked up and the other six were being shipped. I had to cancel my whole order and do it again so that all my items were abled to be picked up!!! Target please improve your online experience:)
PCastro1243 - Great service
I’ve been using this app much more often with everything going on I’ve ordered all of my Easter items and even household items that I really needed but didn’t want to go into the store since it was raining so I ordered drive up and it was so convenient I didn’t even have to roll my window down I just put my phone up to the window and they made sure it was me with my order number and put my items in the trunk I felt so relieved knowing that I didn’t have to come in contact with a lot of people shopping but I still got what I needed I will for sure be using the target app much more often now knowing how easy it was and let me just say that the prices are actually the same as other stores and something even cheaper I always compare prices to make sure I’m not overpaying and you would be surprised to know that somethings are even cheaper here than other known store
Cfrsbtabmt - Needs to work out some kinks
I have been a long time Red Card holder & Target customer! That said I’ve been very very sick & have used your online shopping & pick up app! Both times I used this service the store was out of two problems that I needed most. It was two things I didn’t want my son to search for these items. The first time they gave him something comparable, wasn’t what I needed but I said ok I can deal. Second time I needed enema’s & you didn’t have the one I wanted so my son never even knew to get them. You should have a way to communicate with your guests that the product is out of stock & allow the guest to go in & choose something comparable of their choosing. Becuz I’ve been very sick this has been a really hard time for me. The way you are doing this now is not acceptable & has made my life hell in those moments !! Please look into a better method to this problem please!
Earthsurfer - Needs a payment wizard when setting up
The initial of attaching a payment method to the Wallet is confusing, and the process is not clearly stated. After transferring to a new phone, I found it difficult to understand if my payment method (Red Card) was properly attached to the Wallet and working.
I suggest a “payment wizard” or helper be added. This should be automatically launched when a customer logs into an existing account that has a payment method attached. (Put up a “Attach Now / Later / Never” dialog). There should also be a radio button in the Wallet screen to add a payment method if none is attached.
Finally, the workflow is unclear when using the Scanner function on an iPhone 7. The product info window covers up part of the Scan box. This User’s inclination is to close the product info page, and that exits the scanner (which always frustrates me!) The Scan box should be moved higher on the screen to make it clear the user can just scan another item. Fix your screen layout on classic iPhones!
kOhio - Inaccurate availability for items
My trips to Target have gone from 1-2 times a month to 2-3 times a year. Three years ago product availability displayed accurately 99% of the time. That’s all changed; multiple trips I couldn’t find items that showed available. An employee couldn’t even find an item when I asked -I walked away from the items in my cart and out the door.
Two months ago after seeing disinfecting wipes show available for three days I finally called and was told “no that’s wrong we don’t have any”. I watched for a few more days and the availability never changed. Today, three different cleaning products show available; I called and the recording said if you’re checking on stock level sorry we can’t help you. I wasted my time driving to the store since none of the 3 items were on the shelf and when I asked the customer service desk she tells me I can call in and to ignore the recording. She also tells me that it shows available for items because they don’t know when they’re getting their delivery. Huh? I didn’t buy anything today and I’m not coming back to Target.
Techy customer in MN - Great app, needs some improvements
Love that I can order online and have items shipped from my cart.
- I don’t like that not everything can be obtained either through drive up or Shipt and it’s not clear why. For example, I had to go to the store to buy a jar of mayonnaise (not perishable), but could have had frozen food delivered (very perishable).
- It’s also clunky to have to deal with that information one item at a time. It’s nice to be able to select same day delivery from my list, would be nice to do that for drive up.
- I had to cancel a Shipt order because after I clicked Shipt from my list, several items couldn’t be hand delivered, so it wasn’t enough to place the order. No way to move forward. Had to log into Shipt to do that.
- The search function doesn’t really work. Sometimes I have to search with google to find items at Target, or scan the barcode, rather than the app. Note that the barcode only works for that particular size/config. So, if I want one item instead of a 2 pack, the one item won’t often show up.
- Went to add a couple of items after I placed my Shipt order. Wouldn’t work, just kept spinning. (Same behavior on website.)
I love the Target tech, but with these shortcomings, I’ve been unable to get what I need. Ended up going to the store so I could do all of my shopping.
Still works well for small orders and certain items, but not as a regular tool.
SpottieOttie_Hottie - One of my favorite apps
The Target app has been a big part of my switch to Target as my go-to store for everyday items. For the most part, I enjoy using it to prepare for shopping trips or to price check in store. I also love Cartwheel and appreciate being able to use it to search for deals on the go. The good definitely outweighs the bad but I do have a few suggestions for making the app/shopping experience better:
1. Restore Apple Pay option. Until this weekend, mine worked flawlessly. Without it, I’m more reluctant to buy things through the app.
2. I understand why it happens but the sheer number of plastic bags involved in pick-up orders is sometimes mind boggling. This isn’t a critique of the associates, more of the process. If there was a way to build sustainability into the process, I’d feel so much better about placing orders for pick up.
3. Make it clearer from the shopping list view whether an item is in stock. I’ve made trips all the way to my Target store for an item that was out of stock because I forgot to click on it to see if it was available. Graying unavailable items out or showing the red “out of stock” next to items in list view would simplify the process.
That might seem like a lot to improve, but the app is honestly really solid. I recommend it if, for some reason, you haven’t yet checked it out.
Galois1110100 - First time male over 70 engineer tries to shop on line
I found several things difficult about attempting to use this website to order groceries.
First it was not apparent how to select the item once I have found it. I tried pressing the little heart button and watched as my wife laughed at me no that’s not what you’re supposed to choose she said well then what do I use.
Oh you use the button that’s way down below that says deliver it.
But it doesn’t say how many to deliver.?.
No you enter how many to deliver after you get all done we just have to remember later what the number was you wanted!
Then there’s actually finding the category of items that you want for instance there are no main categories for canned goods you have to know about the little? That lets you enter a free form where he only that permits you to find things such as canned beans canned pineapple and other such common commodities.
Well I even had trouble the very first time after I successfully requested delivery of my very first item I was going to go back and search for a second item..?
Honey she said it’s just visit don’t worry,
In reality you have to go all the way back up to the top so look like coming in the front door after you pick up one item in your cart to pick up the next item.
I don’t get me wrong I am a faithful target shopper and I will someday figure this all out unfortunately my training as a computer engineer has not prepared me for this brave new world.
Vetjb - Bug
Please fix the app. It keeps sending me notifications that items are back in stock (app notifications and emails). I click the notifications right away and the items are not actually back in stock. I received about 10 notifications for the same item today. It’s frustrating. A previous representative on the phone confirm that this was a bug and then numerous people were calling in. This has been going on for a few months now and not just with high demand items. I do understand the other people have items saved to notify them when they’re back in stock. My husband is an engineer so I understand how things work online. But this is not just for big items. It’s for pillows, books, candles etc. it’s not happening with every item I have save to notify me but most of the time it is not working. I called again today to be given the runaround and the woman did not understand and kept saying will someone else probably bought it. Like I said I was already notified that this was a bug and needs to be fixed.
Vans88 - Great App ONE FLAW!
I’ve been using the Target app for a few years. I’ve always love the usability that the app brings. It seems that you develop the app based on people’s opinions of it which I love. This app has really come along way from being a separate target and cart wheel app and I love that you now have a map of every aisle in your current store and anytime I scan something I’m able to find what aisle it is in, what the current price is and if there’s a cart wheel coupon to match. I absolutely love the Drive up feature it is saved me not only time but money as well! I also really love the list function. And I love that you have also put the isles where the items can be found on my item in my list.
However, is there a way that the app can alert you once you step into a target to let you know that you have items on your list? This would be really helpful because often times I make a list during the week and when I go to target I’d like to be notified that there are items on my list. I use the list function quite often but I often forget that I have one made once I actually make it into the store.
I will forever use the Target app I’m just hoping that my opinion gets heard and hopefully something can be done about enabling the app user to choose to be notified once stepping into a target store to look at the list that has previously been made.
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@FMBL0G And they break the premier league record for shots on target in a game and you still win 1-0
@DragonAIOBot what are your target goals for 2021? mine is to eventually open a sneaker store, but have to pay off debt first as we are still recovering from my Wife being on mat leave this year and not working as much!
One shot of vodka every time fred get shot on target, and we'd stay sober all year long.
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PREORDER G.I. Joe Classified Series Special Missions Cobra Island Firefly TARGET
@NsmUnited As per usual. Useless at sticking a ball on target.
The amount of target pick up bags I have is not healthy. 🌚
@DragonAIOBot Does dragon do walmart and target?
Betsy Floss 🇺🇲 #STOPTHESTEAL
@thealexvanness As a mother - buy the knockoff version at Target. It's the same thing, half the price, and you're not *fully* subsidizing woke kid toy, inc. Although, you are purchasing from Target. (which I personally do not mind.)
Target Toy Hunt : GI Joe Cobra Island Exclusives!