Sarai o - UX Writing could be improved
As a customer, mom, career woman , business woman etc. I understand behind the scenes processes and making sure you guys are efficient with the pick up process. HOWEVER, it’s very unenjoyable and offensive when I’m notified my order is ready and I select the prompt in your app that I’ve arrived and I get NAGGED (every time) that I need to “let you guys know when I am on my way next time so you can have my order ready” I find it offensive, pushy , rude and I can understand a 1x notification but to repeatedly be told this is annoying. At the end of the day, I’m a mom on the go. When I have time I’ll pick up my order and it may be impromptu! If I has time I would come in the store or pick up inside. I don’t need you guys nagging me about notifying you in advance. Change this feature by allowing it to be a one time notification or atleast once a month. It makes me want to use the app less. Sometimes I can let you guys know in advance but if I don’t I shouldn’t be scalded. For the last 3 years I’ve used this app atleast 10 times a month when this notification began to show I found it very annoying and it’s still annoying.
YoullThankMeLater - A-Okay
This app makes Target shopping really easy. You can choose between in-store pickup, curbside pickup or shipping. I love that they integrated RedCard into it so I can manage my credit card from the same app I shop from. The BAD part: There is no option to view an invoice for online orders. You can see what you’ve purchased & access a receipt but it doesn’t reflect the way you’re billed because you aren’t charged until an item ships. An item may ship alone or with any number of other items. This results in a very confusing billing system. It took me 3 hours to sort out my last RedCard statement. (My mum also uses my account. We happened to have a lot of charges in just a few days). SOLUTION: Either offer an invoice option where each individual item is listed with all discounts subtracted & tax added. Or, even better, organize the invoice so it matches the charges. If 2 items are shipped together, let them be listed together on an invoice with all the purchase details (date, item title, total charge including discounts & tax). As it stands, it’s such a mess that I am definitely deterred from making multiple purchases in a billing period. Errors happen all the time. For example; I’ve been charged for items that I never picked up from the store. (Long story. It’s resolved but I had to be able to make sense of my statement in order to find the mistake). Come on, Target app developers. You’re so close to perfect. You can do it. I believe in you.
JemJewel - Disappointed
Wow I truly luv shopping at Target. I get most of my things from there and even their furniture has been pretty decent. Their app however… does not provide the same type of service level apparently. Just learned shopping for same day delivery, though truly grateful for it, isn’t as beneficial as I thought. The app makes me choose a store to shop from, yet apparently when I put order through, the shopper goes to the Target in “my zone”. Never knew that until I had the need to actually cancel an order midway being shopped for bc although on my end it had said items were all in stock, yet when shopper went she wasn’t finding anything. As it turns out she had gone to a different Target than from where I put my order through which is why the items were not available. I have two Target closest to me and it is from where I shop in person and could be a service Shipt provides services from. No wonder the shoppers have had difficult finding some items; but it hasn’t been to point where I had to cancel order midway bc NOTHING was being found, until this last time. Target says Shipt dispatches the shoppers, Shipt says Target has placed a “zone “ on the account. So basically I can only order from one Target even though the other one may have the items I need. That’s not worth me paying $99 a year for if the service will not be provided in full and I am limited to one Target store. I then as the customer am not able to truly shop for items needed.
Sarisso - Same Day Delivery limited to 3 stores
Update: thank you Target/Shipt for solving the issue. Same Day Delivery brought “my store” back as an option. Target app + red card is the most convenient and lowest priced groceries & home goods you’ll ever get.
I’ve been using the Target app with Shipt membership for 2 years. I would have given it a 5-star rating until April 2022, when the store selection for Same Day Delivery was all of a sudden limited to 3 stores, which no longer includes “my store”, the one I’ve been shopping at all along. And the 3 stores I’m now forced to shop at, have a “limited selection” vs the “standard selection” of my preferred store, and 2 of the stores are much farther away than my preferred store. I shop several times a week for a family of 5. The “limited selection” stores often run out of basic things like milk, eggs and white bread, and they don’t offer the variety of hispanic foods found at the “standard selection” store. After 2 years of a happy Target/Shipt membership, I was left hightly disappointed *and inconveneinced* by the sudden limiting of store options for Same Day Delivery.
Nisha.revis - Glen Burnie North.
I love the Target app especially with the “drive up/pick up in store” options! I love EVERYTHING about Target!! You guys have definitely stepped up your game! I went the other day to exchange something and I brought the wrong receipt for the items..she told me to use the card I thought I purchased them with and she was able to find my receipt!! How AMAZING is that! Also what an awesome idea with the circle rewards!!!! For example, spend $100 on baby essentials and get a $20 gift card.. AWESOME!! And it’s super simple and easy to redeem your FREE gift card at checkout! Their system makes everything easy breezy! I’m a mother of 6 (talk about the stress and how many times a week I run out of things) Target makes my day to day so much easier! Trips to the store used to cause anxiety and stress for me, my husband works 6 days a week so home life is my job and I just can’t say enough how amazing Target is!!! It’s my go to for EVERYTHING!!!! I’m even loving the remodel in the store..making everything about shopping and checkout flow easy! 😉 I see you Target!!
DymondPrincess - Please fix app ASAP!
I used to love this app! I even loved that you merged the cartwheel into the app. I always thought it was stupid that I needed 2 apps. I even loved that you added the wallet. As a woman who changes purses, wallets etc I have forgotten my target card before so that’s great. HOWEVER what the hell have you done to this app! Now it crashes all the time in the store. Also more importantly I CAN NO LONGER ACCESS MY LIST!!! I live by that list when I shop! You released an update & didn’t fix a thing. I was in the store today & saw the dot indicating the app was updated. So foolishly I go in thinking the app is fixed try to access the list, nothing. So I restart the phone try again, nothing. Then I try to scan an item it crashes. It’s infuriating! How did we go 2 steps forward with the app & go 20 steps back! Is this the end of the world, no! But as someone who loved that I could do my list & therefore shop more efficiently since I knew where each item was to now lose that function & have to spend 3xs more time scanning my items for cartwheel it’s extremely annoying. First world problems, yes. But somebody is getting paid to develop & maintain this app for the customers therefore it should actually work!
Glitter!!! :) - Even now many features are missing....why?😑
The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~
Martha mev - 10 bag fee
I love the app but the automatic 10-bag fee at check out is so annoying to me. I typically place very small orders 1-3 items & normally don’t need or want your bags but this app auto charges for 10 bags ($1). Why can’t you add a “I’m bringing my own bags” option???? It be very dumb to see a 10 bag fee included in my order on my bank statement and then a refund transaction separately (I am now having to ask every time to remove the bag fee when I pick up my orders). You were charging me for 10 bags until I started paying attention to the transaction & questioning your attendants why they use one bag per item. It wasn’t until I noticed in the transaction that you are auto charging for 10 bags regardless of the amount of items purchased. Unless I ask the attendant at pick up to place all items in one single bag only and charge for that single bag OR to hand me my items with no bag you will charge for the 10 bags. I don’t care that it’s just $1 or a single penny, this is how you rip ppl off and I can not stand having to ask every single time to remove the bags at pick up & then see a refund transaction on my bank statement separately from the original purchase transaction. THIS NEEDS TO CHANGE!
1ofabrutalkind - This app is trying to steal from you
I purchased two separate swimsuit pieces last week at my local target for an upcoming vacation. Was shopping on Target’s app a couple days later for a few more vacation items and saw the same swimsuits pieces I ordered were now BOGO free. I reorder them with a bunch of other items to be shipped to my house. I took the swimsuit pieces I bought at the store in as they were still unworn with tags on. At Guest Services, I pulled up the in store receipt from my Target mobile app. The team member told me I received only half what I had paid back. I asked why that was and he said it removed the discount. I said I didn’t apply a discount to this order. That I had found the item on sale to be shipped and was returning my full price in store item from just last week, within the return policy. He said “yeah, it does that, it chooses to give the lowest return price back.” I was shocked. I said, even if I didn’t utilize that receipt barcode? “Yes.” He was able to refund the rest on a gift card, which was appreciated, but I will be letting everyone know about Target’s unethical practices. Especially when there’s a push to forgo the physical receipt which I’m sure prevents them from screwing their customers in this way. So have your Target loyalty rewarded by letting them try to use your data against you. Buyer beware.
Anonymousrg - App is not user friendly
I love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!
Llanathemall - The app is useless!
I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?
Clurrisannoyed - Drive Up Service is flawed
I cannot comprehend how an app that 1. Tells me my drive up order is ready, 2. Requires me to communicate that I'm on my way, and 3. Requires me to communicate that I am at the store and which parking spot I am in, but it cannot communicate to me that the store is refusing to bring out drive-up orders. I would encourage the app developers to consider that some people have specific reasons for choosing drive-up as opposed to coming into the store, and they'd rather not be told to drive to the store and be led on just for a random customer to walk by and tell them that the store is not bringing any orders out. And the store associates don't care about it, they just blame the app. My only issue here is that I'm using an app that requires me to communicate to a store that is unable to communicate back to me. They should really be notifying customers that they are not doing drive-up service. In the scope of things, this doesn't ruin my life. It's just not handled well by the store. Shrugging it off and saying they can't do anything about it doesn't mean there's no problem. For me personally, I have a lot of health problems so choosing drive-up is heavily influenced on that. I get that this isn't going to affect everyone like it affects me but I wanted to share my experience in case it does.
Adragon88 - Good but could be better
The target app seems to very convenient for basic common items but absolutely nonfunctional for certain items. I understand that certain products have a limited quantity with a high demand but people shouldn’t have to go into store atm just to pick up one collectible item. If it’s currently now, first come first serve/buy then why would it be any different if people could order online but have a limit as well? Limit number of purchases per email/target account. This also limits target workers from pulling the items before putting items out on the floor, which I have witnessed first hand (arrived at my local target to pick up a chase collectors figpin. Got there as two associates were opening it to put out on the floor and one of them walk away with two. I asked to see the ones he grabbed out of the box but he replied, “oh these aren’t for sale.” When i then looked at the box, the two most wanted figpins had been taken.) I’m not the first person to have this type of experience with target employees. Try to better serve the more serious collectors.
Minnesota-22 - Small improvements?
I’m on the target app almost daily! It’s a great app but I wish it had the functionality to select all items in my cart (and/or multiple items) and perform quick actions all at once. I’m sure I’m not the first who’s suggested this.. but for example sometimes I’ve added grocery items for Drive-Up, but the fridges are full by the time I’m ready to place the order. I’d love to easily be able to select all those items and instead change them to Shipt Delivery so I can check out ASAP, instead of changing the checkout type for each individual item or waiting for fridge space to open up. It would also be fantastic if you could find a way to check out items selected JUST for ONE particular check-out method... ie place an order for items that are shipping, but keep all your grocery items in your cart to check out via Drive Up another time. Instead of needing to change those drive up items “for later.”
I also noticed my (newly updated) app no longer has the bubble selector for “notify me when back in stock.” That’s a great feature when available.
Jamie HSP - It’s TARGET, people!
When I need something for myself, my kids, or my home, I check with Target first! I do love going into the store to shop, but the app and online store is amazing and has many deals not found in house. If I need a different quantity/color/option/size of something I found in the store, I can supplement with items found online with my app to get what I want. It’s very intuitive and saves searches, with product updates!
Nowadays there are serious options to shop—in store, online, and pick up! The app is comprehensive, the new Circle program still saves you money—scan everything so you don’t miss a deal! Target is my “Go to” for most things I need or want. The app helps you get there. If there is ever a power failure—the customer service on the phone or in the store is always excellent. TARGET has surpassed all other big box stores because of its policies, stock quality, progressive and trendy but accessible/affordable environment, and of course, the smart shoppers it attracts. Can anyone say STARBUCKS? 🤩
Malin3 - App has shown items in stock in store that aren’t
App most recently showed me an item was in store, showed a buy online, pick up in store option and gave me trouble when I tried to use a prepaid gift card. Spoke with two reps in customer service on the phone, store employees, and I’m still frustrated about my experience. 1st phone rep helped me place order after app didn’t work for me because of difficulty I had placing my order with a gift card. Order was confirmed, then I received an email saying the item couldn’t be picked up. That’s when I called the store and they told me they had the item. I went down to the store, they told me that my card would actually get charged in the store when the item was picked up. I guess the moral of the story is don’t expect to be able to use any gift card other than a Target one if picking up in store. They handled it awfully and put me on the phone with the second rep I spoke to. Left the store looking at the item I wanted sitting in customer service and the employee telling me the charge on the gift card would likely come off in a few days because it was just a temporary hold.
SJJ2754 - Won’t let me log into my account
The problem with this app (which I had been using without issues for several years) began when about a month ago I tried to use the Wallet function and it asked me to log into my account. When I entered my credentials and tried to log in, it took me to a broken Java page. I then tried to shut down my phone to refresh it, but that didn’t help. I then delete the app and installed it again, tried to log in, only for it to take me directly to a page they said I need to enable cookies. I went to the Target troubleshoot page, went through the directions on clearing the cache and enabling cookies - doesn’t work. I have called customer service several times, to no avail. I even got an email from their customer support, who told me to then disable cookies, which is not what their troubleshooting page says I need to do, so now I am more confused. I used this app all the time, and now, well, I’m shopping a bit less at Target, so that’s a good thing, I guess.
JJRL - Target App & 3rd Party Sellers
I use the Target app frequently, and overall I find it easy to use. My frustration usually results with the 3rd party sellers. Sometimes I just want to see the products sold by Target and the filer doesn’t always allow me to do this. In addition, I have noticed some 3rd party sellers also have a significant markup on items which is frustrating.
One item in particular was a Red Ryder wagon that a 3rd party was selling on the Target app for over $100 more than it could be purchased on the Red Ryder website. A less savvy consumer may purchase this based on Targets reputation, not the 3rd seller. Although I do understand responsibility is on the buyer, I also believe some responsibility is on Target to ensure there isn’t price gouging by 3rd party sellers on their app. I would love to see better filters to remove the 3rd parties in searches as well. It would be helpful if I just set one filter I could toggle off & on if I wanted to see 3rd parties. It’s frustrating to set the filter with each search. And sometimes it isn’t an option to filter out 3rd parties.
Cantlogintinder - Target double sell gift card.
I got $250 Target gift card from my friend for my newborn baby's baby shower.
I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd.
So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this” It did make sense at all. I never carry the physical gift card with me, how can I lose it?
Jaego2010 - Mobile Payment Mis-fire
I’m extremely disappointed with the Wallet feature in this app. It is limited in use because currently only works with Target Red cards. I forgot my wallet one evening and couldn’t go back to my home to get it because the store was closing. I thought maybe I could use the wallet feature but an employee stated only for Target Red cards. Also, I thought I could use Apple Pay because it’s available in the Target app but fortunately not possible as I came to learn. The decision to use mobile payment feature is great but to limit it to curtain cards and not provide other options is frustrating for the consumer. I’m unlikely to shop at Target because of this negative shopping experience. I understand not wanting to use Apple Pay in-store to avoid licensing fees or other aspects that could hurt Target’s bottom line but at what cost to your consumer. I’d prefer going to a competitor, Walmart, that has a simpler mobile payment system that is open to different types of debit/credit cards. I hope this issue will be fixed or other mobile payment options made available in the future.
Modern_iphoneographer - Recent Update = UX Nightmare
Like many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago.
With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period.
However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX.
With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects.
Eganmom - Very nice but could be even better....
The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier:
-make the shopping list editable so I can add to something already there or move them around
-when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first.
Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!
My/name/is - Mama’s best friend
I have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart.
I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two.
All while my toddler sits in his car seat eating a snack or playing happily with a toy.
The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!
Irate costumer - Don’t bother buying online to pick up in 2 hours!
I bought an item online to pick up in 2 hours. I thought it would be easy and convenient. I did it before at Walmart and I was in and out in under 5 min. I ordered my item online and received a conformation e-mail that they were processing my order. 30 min later I received an e-mail that the item was out of stock. I looked online and it still said in stock. I chose pick up at another target store, that said the item was it stock. 30 min later I received another e-mail that my order was canceled because the item is not available at either store. Going on to the app both store still say the item is in stock and ready for 2 hour pick up! I went to the store and decided to look for the item because maybe it was an error. I asked a man in toys for the item and showed him on my phone that the item was listed as being in stock. He looked at the empty shelf and said “Nope, it’s not here” then he turned and walked away! The staff was as helpful as the app!
Ivettegonz__ - Overall, okay app
I LOVE Target. I’ve never had a negative shopping experience at any of their stores. However, it isn’t as fun to shop on the app as it is to shop in stores. I wish there were more options to filter/sort out your searches. For example, I wish they had an option to only show IN STOCK items and remove out of stock options. It’s frustrating when I see an item I like only to click on it and find that it’s out of stock. Same with sizes. I wish there were a way to filter women’s sizes and again, remove out of stock items from my search. Also, shipping dates/times aren’t always accurate. I ordered a balloon garland for my graduation and according to the app, I was supposed to receive it on a Wednesday by 5pm and I received it on Thursday at 9pm. The same thing happened when I ordered some bottoms. I was supposed to receive them on a Saturday by 10am, didn’t receive them until Sunday at 7pm. Aside from these issues, I do appreciate being able to order items I need from the app and choose to either pick up or have them delivered to me. Overall, 3 out of 5 stars for the app.
TanMan800 - Horrible experience with an app I once loved...
I attempted to place an order for items I had been eyeing in my cart. I clearly picked a popular time. I attempted to order items that were shown as still in stock for close to 45 min. I attempted to refresh, still no luck. Closed out and left out items intentionally to see if stock was an issue. Now, the error is it can’t be delivered to my zip, my work zip or my parents zip. By the time I called customer service, I was beyond frustrated. Not to mention after over an hour trying to place what I thought was a simple app order, my kids are done with it. I called customer service and was disconnected once, then called again and could not hear at all (and I was calling on a land line, so it was not on my end). After another 20 minutes, I was told the items shown as available were in fact out of stock. And when I ask if I can get the item at this price when it’s back in stock - “if it’s in our 14 day window.” Like that will happen! BEYOND frustrated. Be set-up to handle the demand when you put an offer for 30% off.
TiffEsq - Two things to Fix
I really enjoy using the app, except when it comes to check out. First, there should be an option to apply a pick up location to all items in your cart instead of having to select a location for each item, if that’s not what you’re trying to do. It’s really time consuming when you have a bunch of stuff in your shopping cart. Second, the wallet doesn’t allow you to use hard coupons or gift cards. Every time I’ve tried the associate says they apply cartwheel first, then coupons or gift cards, but if your red card is linked to the wallet, it’s making the purchase immediately after applying the cartwheel & going back to apply gift cards not linked to your wallet is a pain. I unlinked my red card from the wallet to get around this, but it would be nice to be able to use the wallet as intended and not have to produce the actual card.
All in all, I love the app and the ease of use - just fix those two things & I’d be happy to give five stars!
Eleni C5 - Terrible customer service !!
I recently was sent a baby shower gift of the delta white Jordan changing table which the first order that was received was damaged, so I went to the Cross Keys Sicklerville location and had a “manager” re order me another changing table same exact one and when it was received it was color “gray” and the totally wrong one. So I had to move again go back to the target location in Sicklerville and order yet another one. As of this week another one was delivered Oct 7th and today as I am trying to assemble it, the entire white wood was discolored and so yellow and dingy looking! Once again I returned to the target Sicklerville location to return my damaged order and no apology nothing just handed me another gift-card ! So for a fourth time here I am re ordering another Delta Jordan WHITE changing table! And I am BEYOND furious being my due date is only a few short weeks away and I still have no changing table not to mention the 4 times back and fourth returning to the store to take back and re order this item !! I am so disappointed in target online and they’re customer service!!!! I am a frequent target shopper and as these last couple times I dread even going back into there!!!!!!
JdubleU - Recent Errors & Lack of Cust. Service
I used to use this app multiple times a week, and it worked great! Cutting down on my time shopping, allowing me to take advantage of great deals, and a really easy checkout experience. However, it’s just gone downhill. With recent updates to the app, I can no longer use my wallet barcode or look at recent purchases without it asking me to login again. But then I start receiving errors and it will not except my login credentials. I’m told that my credentials are invalid, even though I can use the same login details to get on the website just fine. I have attempted to reset my password & did so successfully two times, still didn’t work. Now when I try and do a password reset, I’m told there is no account with my email. To top it all off, there is a big gap in customer service, and no support for the app whatsoever. I am redirected to the website, upon which there are no options regarding assistance for the app or general account information. I have attempted to call, sat on hold, and then was hung up on multiple times. So disappointed! Target is losing a lot of money from me right now.
Patrick James 85 - Target App is THE BEST way to Shop!!
I have been using the Target Shopping App for about 2-3 years now & I got into it right away, however, recently the experience has become so amazing that I rarely shop anywhere else for a variety of products from Essentials-Home! The order & “Pick Up” option is always a breeze, it’s actually cheaper to buy certain products this way & it gets rid of waiting for a specific item to be tracked down on the floor. Cartwheel makes this even better with price options & most recently I have really started to use the “Buy 2”, “Buy 3”, “Buy 4” & receive a Target Gift Card $5-20 for next purchase. I love this feature because it’s often paired with Household Items, Laundry Detergents & Bath & Body Essentials! You usually run out of everything at once so it’s easy to take advantage of & then you get that extra Target $$ to make a purchase you just really want but it wasn’t in the budget!
The Target Shopping App is My Go-2 Personal Shopper & Savings Assistant!!
SassyXD - Five stars
I’m rating this app five stars because even though it has its glitches I work at Target and have to struggle with people in store who believe that everything should happen perfectly. Like the second something is bought it should *poof* reflect in our store devices and the online availability. And that we should somehow be able to see the percents that come off of each item when we hit total (Just a heads up, it doesn’t tell us until you know too.) And while I know you guests won’t understand this, I’d rather they stuck with the developers they have instead of spending more money here, and put more money into our brick and mortar stores. For me, I feel like that should be top priority. But hey, you want to mock the company more for putting more money into other things, then go for it. But understand that that effects hours, training and your service in store. This app is awesome if you take the time to work through a few glitches and use a little patience.
Stella.vz - Dang Target
I used to be pretty meh about Target. I knew they used to pay their employees nothing and their website was terrible (I think intentionally). My impression of them improved when I saw them starting to offer better wages. Then I had a baby during a pandemic and I do not know how I would have gotten through it without this app. I literally have never waited for more than 2 minutes for curbside pickup. It is so helpful to be able to order through this app and compare inventory between stores. They’ve also started selling more oeko-Tex certified textiles, which is easy to see on the app, and I’m so glad I can filter the search to exclude products with phthalates and other questionable substances. They have really put a lot of effort into making the customer experience as easy as possible. I am not a person who generally likes corporations, but whoever over there is making these changes definitely deserves their ludicrous bonus.
B Tema - Over-engineered…
Like so many apps and online experiences, this one is needlessly complicated. What do I want to do with a retail store app? Buy stuff. It takes me at least 3 taps to get to the “barcode” so I can just give them my money. For some reason, the app engineers think you want look at offers and suggestions and other stuff when your ready to check out at the store. Just put the number one thing I want to do with the app on the “home” screen. If I want go spend time fussing around with coupons and add ons and other stuff, ok, but don’t make it get in the way of just paying.
And returns? Remember how easy that was with a physical card? They just swipe the card, scan the product, and boom, you get your credit. With the app, I have to dig through my purchase history to find the specific item I want to return, for each item I want to return. If I have 5 items purchased at different times, yep, I gotta do that 5 times! I want the app to replace my physical card, not carry around both!
Hey app engineers… K.I.S.S. Look it up if you don’t know what that means.
2xjms - As if I didn’t already love Target!
Using the app to make purchases and picking them up curbside (so I don’t have to leave my dog home alone right in the car alone) is one of my favorite things! The mobile app is super user friendly and I love that I can switch back and forth between my phone and my lap top and everything updates on both places.
I used to be a loyal Walmart shopper because of their prices, but after COVID hit and walking into a store became harder so using the Target app changed me for good.
With the Walmart app and website you never quite know who you are actually buying from with third parties fulfilling orders, plus neither the site or the app are as robust as Target’s.
I also used to think that Target’s prices were much higher, but they are very competitive. Worth paying a little more for the convenience and peace of mind that comes with Target. PLUS! If you use your red card there is always a 5% discount!
I LOVE TARGET and their app!!
Techy customer in MN - Great app, needs some improvements
Love that I can order online and have items shipped from my cart.
- I don’t like that not everything can be obtained either through drive up or Shipt and it’s not clear why. For example, I had to go to the store to buy a jar of mayonnaise (not perishable), but could have had frozen food delivered (very perishable).
- It’s also clunky to have to deal with that information one item at a time. It’s nice to be able to select same day delivery from my list, would be nice to do that for drive up.
- I had to cancel a Shipt order because after I clicked Shipt from my list, several items couldn’t be hand delivered, so it wasn’t enough to place the order. No way to move forward. Had to log into Shipt to do that.
- The search function doesn’t really work. Sometimes I have to search with google to find items at Target, or scan the barcode, rather than the app. Note that the barcode only works for that particular size/config. So, if I want one item instead of a 2 pack, the one item won’t often show up.
- Went to add a couple of items after I placed my Shipt order. Wouldn’t work, just kept spinning. (Same behavior on website.)
I love the Target tech, but with these shortcomings, I’ve been unable to get what I need. Ended up going to the store so I could do all of my shopping.
Still works well for small orders and certain items, but not as a regular tool.
MomRaleighNC - Target Drive Up is awesome!
Target is providing an excellent Drive up service. I am someone who uses Walmart grocery pickup, Sams club drive up pick up and Harris teeter. Target service is the best. Sams awful service no signature required, messes up order, before they even bring the order email comes that your order has been picked up and how was your experience, also can not cancel the order. Harris teeter is good but expensive, I also like how they provide actual paper receipt. Walmart is hit and miss but my main complain is it takes them a long time to bring order, and they use those not so practical baskets, carts are more efficient and functional.
Target service is fast, I can add items to my order, I can cancel my order and there is no minimum purchase requirement. I don’t mind $10 or $15 minimum purchase but more than that hinders me from ordering. I do not always have $35 or $40 items to order when I don’t have time to go to store. I do wish target will add basic cold items like milk, egg and yogurt to their service. Also maybe bread.
Cabooks - Great when items are actually in stock
App is great for ordering in store pick up or drive -up. Easy to navigate and look at Circle deals. However about 85% of the time some of the stock listed in the app is not available after you place order. There sometimes are other options or substitute-but that’s only helpful if getting an alternate product is okay with you. Many times only a some items end up being available, not all, and you are obligated to buy the items that actually were in stock. I often would prefer not to have to pick up a partial order and would rather cancel everything if some items are not available. So may end up wasting a trip for only a few or one item that was in order. Target used to be reliable in stocking items in the store and their stock is completely unreliable-they should do more real time stocking. Also, I have gone to the the Target when items ended up being not “in-stock” and actually were. If the stocking problem was not so huge, this app would be great.
MurderNote - A Standout
Whoever developed this app should be highly sought after. I love almost everything about this app. I feel like it’s either missing some standard sorting options or I haven’t figured out where they are. And the search options are very narrow. For example if you misspell a word, there’s no forgiveness. But in spite of those very small issues this app is incredibly easy to use and for all types of shopping.
If I see something I like in the store but didn’t plan on purchasing, I’ll scan it and add it to the list. Or I’ll use the scanner when I can’t find the price of something. I make lists for trips if I feel like going into the store. If I don’t, I place my order and choose pickup or shipping. Both of which are also great.
I’m impressed. And it has increased my shopping at Target because I’m very much a hermit and don’t like being around people. This allows me to get what I need without the stress and anxiety. Well done. ✌🏼
Taterbread - Overall it’s a good App
We’ve used this app for several months now. So far it’s been very helpful, and we like the ability of the drive-up feature. One thing I would love to see is the ability to manually choose which Target Drive-up you want to stop at first. Here in the Eastern part of Virginia, we have many Target store to choose from. What I don’t like is if you have multiple drive-up order at different stores. You have to go in order of the purchases. For example: my wife had (2) orders for Drive-Up. Order #1 was at the Military Hwy store, and Order #2 was at the Pembroke Store. The second order is further away from my house so I checked into the Target app, and the info for order#1 showed up. I went to Pembroke store thinking that GOs would notify this store. No! So I called the guest services and told them I’m picking up order . The store reply, “Sir, the app doesn’t show us you’re on the way here.” I said, “ I’m outside in waiting “ Just wish Target would allow users to pick which drive-up order they wanted to get first.
Strixnebulosa3 - Super handy but not always accurate
I use this app all the time. To see if something is in stock before heading to my local store. To order something for pickup. To check sales and clip coupons. Amazingly handy to quickly figure out what aisle something is in while shopping at my local store. Super useful especially for moms!
However, there are some flaws that are annoying. The app often says something is in stock at the local store, so I head there to find it and it’s actually out of stock. Or I order something “in stock” for same-day local pickup and they end up having to ship it to my house days later because it’s not actually in stock. Also, I can’t stand how there are online-only sales accessible through the app. So for example you might look up a product you want to buy in the app, see the price while you are at your local store, but it is not on sale in the actual store so you have to either pay full price or order it online and wait for it to ship. First world problems, obviously, but fixing these issues would really streamline the user experience.
Caligirlsvc - Improved App on so many levels
It’s easier to use and best of all Target has improved everything that they offer with more products to sell product - in the past product availability was always my pet peeve.
Now my choices are endless and the quality is superb I most often than not find everything I am looking for - and my location is the bomb I’m disabled and do not want to go inside the store
I order with the app - my orders are packaged and brought to my car the staff are fast very nice and get us packed up and going.
I used to split my orders with Walmart because Target at the time didn’t offer groceries for pickup well now they do Whoo hoo ! Now I don’t need to split my orders bye Walmart.
Thanks Target for having the best App I order a few times a month and will continue to support the workers and staff who do so much for us during the Pandemic I live in California and really appreciate the level of service that Target offers.
Laursaur - So Convenient
Target has really stepped up their game by adding Drive Up. Today, we were getting our shopping done - when we got home I realized I forgot to get coffee grounds. Tragic! How can anyone survive Monday morning without coffee? We had to meet my parents for dinner so I didn’t have time to run back out to grab coffee. I used the app to purchase coffee and pick up using Drive Up. It was so seamless. After our dinner, I clicked that we were on the way, right when we pulled up the employee was there waiting with my order. So perfect! I’ve tried other stores that offer the park/pickup option (Walmart, Kroger, etc.) and I have to say Target is definitely the best. Each time I’ve used their app the employee has been there waiting for me right when I pull in and they are always so friendly. It’s literally like a drive thru. The only somewhat negative thing is that you cannot get cold/refrigerated/frozen items using Drive Up, which is something other stores do offer.
North-EW - Target Shopper
I absolutely love this app, it makes my planning and shopping experience so much easier (especially with a little one in tow). I use it multiple times a week! My only con/s is, when you go to return an item and need to find the barcode (because lets face it...it’s super hard to keep every receipt when you shop as frequently as I do for my large family), there is no “search” button you can click to expedite your search. You literally have to comb through every last receipt, and it is not sectioned out (ex: grocery, clothing, toys, etc). I also wish there was a way that you could share your list (as you see it in the app) with a spouse for example via text message. There is a way to share it, but it shows up super disorganized and busy when you try to text it. If Target could figure out a way to make these two aspects of their app more user friendly, I would love it SO much more.
72BJHB - HORRIBLE SHIPPING!!!
First, it took from December 21 until January 3 for me to receive my products. Which, I wasn’t too upset about because of the holidays. But, what upset me terribly was the way my products were packaged! I had to bathroom Tumblr‘s and two soap dishes. They were packed in a box with one piece of the inflatable plastic. As my husband carried it in, I could hear the contents of the box were most undoubtably smashed! I opened up the box and one soap dish and one cup were broken beyond repair! I have no idea how the other cup and soap dish survived because of the horrible packing. They might as well have not put any packing in for what protection It offered! Of all of the things I’ve had shipped to me, I have never had this quality or lack there of of packing! The ceramic pieces were not even wrapped in paper. Unfortunately, I had to re-order because the things I want are not available in the store! I just have my fingers crossed that someone more knowledgeable will pack this order! PLEASE!!!!! 😢
KC_WhateverWhenever - Avid Targeter
I love target. The features are great. Drive up is an amazing tool to have. I’ve used this for years and had no problems. I felt really secure to use this for most of my shopping until this past week. One of my target packages got intercepted and UPS couldn’t figure out why. So I figured either system glitch or someone had access to my target account to manipulate the package. But I had two target packages and only one of them got intercepted by the “receiver.” I changed my account password and even removed my target card and monitored for about 5 days. All good. No fraudulent charges. So I went and shopped for a pickup. Got my pickup. Later that day I saw a huge uptick in my nonprofit votes, which I wouldn’t have minded but you only get one per purchase and this was 10 more votes than I’d had originally I swear!! I’ve been eyeing my target app receipt purchases (online/in store), my REDcard account and my personal bank account for the past 24 hours. Nothing so far but it’s just weird right now with target. I’m thinking about canceling my card. I can’t risk this especially right now. Target do better security!! A major overhaul please!
LadyRachael - Simplifies shopping + saves money, time and stress
This app has been a lifeline during the pandemic - I’ve been able to still shop for my family and get what we need, when we need it. The app is well-designed (easy to go through categories to get right to the “section of the store” you want) and it tracks all of your purchases online and in-store. Returns are a snap. Drive up (within 2 hours and always available! No scheduling pick ups days in advance) is an indispensable service, especially with two small unvaccinated kids I can’t take in store (and I look forward to the convenience following COVID too!). It’s handy to track your spending and stick to your budget - you can easily take advantage of deals and see all of your options in one place before making decisions (way better than impulse buys in store and having to do air math while rushing around the aisles). Bravo target and thanks!!
Antonionifamx4 - Excellent customer service!
I recently made an order for barstools and thought that there were two in each order. I ended up only ordering two actual barstools and needed a total of four. I was able to easily call customer service and they reviewed my order. They did confirm I only ordered two.I also needed to make sure that I could still get two more and if there was availability of the type that I wanted. The representative was able to quickly find the items that I needed, actually put them in my cart for me as we were talking. I completed the order through the app right after. Not only was the representative extremely helpful but friendly as well. Made the process easier than I thought it was going to be. We are loyal target customers already but I will continue to order everything from food, clothing and home items with you. Thank you!!!!
L.Wink - Love!!!!
I absolutely love the Target app and the Drive-Up feature they’re now offering where I live. I’m a mother of two toddlers so making a trip to Target can be overwhelming, but now I’m able to do all my shopping online while they’re asleep and pick up (most item) through their Drive-Up service. The ONLY issue I have is that not all items are available for Drive-Up, which to me makes no sense. I mean certain items that may require an adult to show an ID, I totally get, but for example, dish washing soap... there’s a specific dish washing soap that is not available for the Drive-Up service, but every other dish washing soap is available. If a Drive-Up service to a store is going to be available, then it needs to be for the WHOLE store and every last single item that’s inside of it. When I go to McDonald’s drive-thru, they don’t make me get my burger and fries at the window and then require me to come inside to get my drink! I mean that makes no sense. Once every item, or least the items I’m needing become available for Drive-Up, then I’ll change my rating to 5 stars.
Lidror - Check Your Orders, Folks
I placed an order on 11-16 that wasn’t supposed to arrive until 11-28 (which was fine). Well, my order apparently arrived on 11-19 or 11-20 (a week early). I happened to swing-by my Target store on 11-24 and decided to check on my order (just in case). That’s when I learned that my order had been cancelled (by Target) and shipped back. I’m not sure why my text confirmation never came through (and yes, I should have checked my email), BUT it did arrive early and we are talking about Thanksgiving. I have since learned that I can have items mailed directly to me and return them to my store to avoid return charges.
Suggestion— Please set-up an option to allow customers to see if items are available at other Target stores. Just tried to do this while at the Wilmington store and the app would not allow me to check for an item at my New Bern store. I was finally get the information I needed by going through Google.
Karenzibby - No even exchanges?
I made a purchase while there was a promo for kids clothing, if you spend $40 you get $10 off. So I while I needed pjs for my son there was a twin pack I had in my cart that suddenly became sold out when I was trying to check out. So with that said, I added a different pair to reach the $40 mark. After one day the original twin pack I wanted became available in his size so I waited for the shipment to come in and tried to exchange it but the man at customer service stated they no longer do even exchanges that I’d have to return the item and purchase whatever I wanted. So that is what I did, and looking at the receipt i didn’t actually get a full refund because it took away the original discount that I received when I spent the $40. I purchased the twin pack of PJs on the app because I wanted them for my son but I purchased them with the listed price without the discount. Very annoying.
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@FMBL0G And they break the premier league record for shots on target in a game and you still win 1-0
@DragonAIOBot what are your target goals for 2021? mine is to eventually open a sneaker store, but have to pay off debt first as we are still recovering from my Wife being on mat leave this year and not working as much!
One shot of vodka every time fred get shot on target, and we'd stay sober all year long.
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PREORDER G.I. Joe Classified Series Special Missions Cobra Island Firefly TARGET
@NsmUnited As per usual. Useless at sticking a ball on target.
The amount of target pick up bags I have is not healthy. 🌚
@DragonAIOBot Does dragon do walmart and target?
Betsy Floss 🇺🇲 #STOPTHESTEAL
@thealexvanness As a mother - buy the knockoff version at Target. It's the same thing, half the price, and you're not *fully* subsidizing woke kid toy, inc. Although, you are purchasing from Target. (which I personally do not mind.)
Target Toy Hunt : GI Joe Cobra Island Exclusives!