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Amberthegreat - Yay for Chick-Fil-A!
My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
Parr505 - Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used.
Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again.
When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
AppleJedi - Can’t add multiple gift cards or multiple orders. Account switch limit
One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order.
One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient!
Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
reedjschueler - Confused CFA Guests
As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
rynpup - App Hacked, Nothing Was Done
When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
isndkgsbskag snak - why YOU should get Chick Fil A
Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
Stephanie Lovett - My 2 cents because I use the app daily
So there are three complaints I have, but at the moment I can only think of 2:
1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is.
2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one.
3. Will come back to give feedback
CKW96 - Pretty Perfect
This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
TBS_ATLANTA - Time Saver ! close to flawless so far
This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work.
The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience.
The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.
AnthonyDauer - Good App Poor Experience @ Restaurant
Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
sharalegg - Jasper, Al Chick-fil-A
I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
ostatemike - Good overall but should allow Dine In option for mobile orders
I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
Sillishelli - I want to love the app like I love Chick Fil A
This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere.
So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
edwin.0889 - Disappointment
I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
Nancyw69 - ONE THING NEEDS IMPROVEMENT
The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED
So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it!
And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected!
One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup!
In the end, I don’t really understand why the message part is SO limited with spaces! :/
Curtisamongus - Rewards program has been DOWNGRADED
Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.
Amy_dub - Needs additional feature for allergies!
Tonight I ordered a Cobb salad in addition to several other items for curbside pick up. Within the item notes of the salad I put in capital letters “NO EGGS - allergic” because there was no option to order my
Salad minus any ingredients. I also included within the whole order notes the same comment, in capital letters. I get my order quickly at curbside, but I’m disappointed to see my salad covered in egg. It’s been an exhausting day, my family is home starving and the restaurant is extremely busy. So I just take my incorrect order home because I don’t have the time or energy to go inside, with NO receipt, and wait for a new salad. At home we had to switch around who was eating what since the egg is chopped so finely it literally cannot be picked off. CFA is so accommodating of allergies when eating within the restaurant, it would be nice to see that accommodation extend to the app as well!
Gabrielle Zoe' - Needs a “referral credit” feature
I love this app! I’ve had it since 2016 when it first came out. I love that you get treats whether you buy food or just because. I love that now you can scan your receipt if you forgot to scan your app at the restaurant. I love that you can place mobile orders and skip long lines (even though the lines move super quick anyway).
I tell all my friends that they need to download the app, especially if they have kids, because let’s face it, Chick-fil-A is the best option for “fast food.” I put it in quotes because Chick-fil-A is my favorite restaurant and I don’t qualify it as fast food.
With that being said, the only thing that can take this app to the next level is a referral credit option. When I refer people to download the app, it would be nice to get treated in any form. Perhaps a head start to a treat, a free treat option, or cash placed onto the app. What do you think?
GaRailroadMan90 - The only way!
Since the first time I downloaded the app, I have yet to order any other way. From curb side pick up, to the drive thru, or even walking in to pick up. Everyone knows Chick-fil-A is always busy, and it’s an obvious reason. How I pick up depends on the line inside, or the drive thru. It remember your most frequent orders, so you can literally get your favorite meal with two clicks! I would give it 5 stars, yet one time they didn’t put my sauce in the bag. Everyone knows you need the sauce. I didn’t complain to them, because let’s face it, the Chick-fil-A staff are the most courteous and joyful crew I’ve ever been served by. They even give my pup a biscuit at breakfast! I highly recommend using the app. Even if you’re going to dine in! Your order will be waiting on the counter, with your name clearly shown on the receipt! Plus they give rewards for using, like the free sandwich I got just a couple days ago!
bookgirl262 - They do pretty good, except with instructions
I’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating.
My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected.
This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company.
blaumontag - Not pandemic friendly
There is no option for walk-in not everyone drives so there needs to be support for non-motorist. As the app currently is, frustrating experience for both the customer and employees please add support for walk-up customers. Other than this the app itself great however there is a few options that could be added such a customizing food orders and reducing the amount of steps to redeem customer loyalty points. But yeah as it is I still say it’s pretty solid. Navigation is still simple and straightforward One thing to be aware of when using gift cards once you transfer your balance to the app the card no longer has any funds which I feel is a bit curious
Below is my pre-pandemic review
Original title: Only good to skip the line
The ordering experience is great. Easy UI navigation is a breeze However I feel there are a few issues I need to point out, on more than one occasion my order was not correct. I love the app just be cautious of receiving your order correctly, it’s highly aggravating and from what I experienced it appears managers don’t take the
customers side I was told there would be an investigation on the matter which consisted of only merely asking an crew member which in my opinion is highly subjective who would own up to an error hard evidence would be rolling back some camera the manager actually had the audacity to contact me back to give me his workers defense when I personally witnessed the error first hand
mburgin1073 - Meal
I was in the Athens, Al store on today for a late lunch around 3pm. I ordered a grilled chicken sandwich deluxe with bacon combo meal. My sandwich was cold and chicken very dried out and tough! I sent it back and a manager approached me and asked if it was my bread cold or chicken?! Not sure what that was about. I told her that the whole sandwich was cold and not fresh. I sat there 10min on a remake and ate only fries. I was brought another sandwich (same sandwich) reheated to be exact! The meat was very greasy and thrown back in grease or something with the same bread retoasted because it was darker and the same bacon barley cooked and not warmed and the chicken still dried out! By the time my sandwich made it back my fries were gone. I was never apologized to, not offered a refund or any type of customer service! I spend a lot of money weekly for my family and this was really upsetting and disappointing to me and I would like some type of compensation!
Dazzikins - Good Service, Poor App
It’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store.
Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work.
Merideth/Scott Cooper - App is great but some stores have issues
I use the app quite a bit and never encounter issues but while in Houston, TX I had a major problem. The app showed a store was open past 10:00 p.m which was fantastic except after ordering my meal and only given the option for carry out, I was disappointed to find the doors to the restaurant locked! The officer inside explained the drive thru was open. I told him I had a mobile order and he explained to me they would have it. Once to the menu to order o told them I had a mobile order. She originally said she could not locate it. After giving her the order number she found it. When pulling up to the window the order was completely wrong and I had to hand them my phone to review the order. They did get it right but did not apologize for the inconvenience. I don't fault the app as much as the management at the location. If they are accepting mobile orders they should be open or allow you in. If they are not going to do that, then they should utilize the curbside delivery spots that other stores have. This was a frustrating visit and it did not have to be.
You know me. - Clumsy process to redeem awards
Redeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days.
The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth.
Visay1 - This app is RIDICULOUSLY AMAZING
If you love Chik-Fil-A, you NEED to download this app!!! It’s SO CONVENIENT! Like I don’t remember how I even got to downloading it but all I know is I use it a LOT more than I thought I would (almost more than yelp lately, whaaat?!). I mean Chik-Fil-A’s drive thru service is already top-notch fast, but if you don’t mind walking a little (the app is carry-out only) then you’ll get your food even faster than drive-thru... you even skip the lines inside!! The app is super easy to use and has a picture, prices, and calories for each item. I made an order during rush hour from my car in the parking lot, walked in, and they were already done. I kinda felt bad because the register lines went out the door and drive thru was slammed. Not to mention FREE FOOD!!!! The app gives you a lot of free stuff for using it!! I’ve gotten free waffle fries, a couple free sandwiches, free ice cream... I love this app.
World-Class Tutoring, Atlanta - Great Rewards Program, Easy to Use
This app gives you about 8% rewards (in terms of cash value) whenever you use it, and that can increase up to around 10% if you upgrade your membership (which happens automatically so long as you eat at Chick Fil A’s often and pay through the app). The app’s also easy to use and navigate, and it periodically gives you freebies. For example, I live in Atlanta. The app detects my location and gives me about one free breakfast entree each month as a surprise.
Basically, awesome app, although the location-tracking function (when you place a mobile order, you have the option of allowing the app to track your location as you walk to the restaurant so that it can prompt you to click “Prepare My Order” when you’re close) ought to turn off automatically after the dish has been served.
AntonucciTim - Great food, poor service and execution!
I decided to try the app for the first time yesterday and what a disaster. There is literally no difference between ordering on the app or ordering through the drive thru. Any other order ahead, restaurant apps, the food is ready and you skip the line. I was directed to pull in to lane number 2 and wait. The order person walked up and I told them I had ordered through the app and that said ok, just wait inline and my food will be ready at the window. People in lane 1 who showed up after me were moving ahead as there was a hold up in lane 2. I know this could have happened regardless, but my point is I also could have told the order person my order and gained no advantage using the app. No time savings or anything. This is actually worse as they start preparing your food ahead of time so it’s actually less fresh than those ordering in the drive thru. What an absolute waste of resources just to have an app that really does nothing. If you ever feel useless, just remember there is a entire team working on the Chik-Fil-A App! I’ll never use this again!
Sizzleksiz - Love it so much, one thing consistently bother me though
I have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience.
But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards.
Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app.
Overall, wonderful. If the features above were added, it would only make the experience better!
khimlaw - Exploring the App
My review is about the app itself.
I can’t order buns separately. You can in store.
When I add items to cart I would like the option to go to cart and review, see price and make changes with price prior to it forcing me to pick a location.
No where does it show breakfast hours. I had to go to Google it.
I agree with others that the point of an app is to be supported at all locations. If all locations don’t have say a parking spot for to go orders then it’s needs to be advised before you place your order. It’s not the customers job to figure it out after they arrive. App folks get on the phones and call locations you load and ask. I don’t want to use the app yet until I contact the store each time to find out. By the time I do that I can just go through the line or in store and order. My time is more valuable than in-app freebies.
For those that have issues with your stores, hit twitter and email corporate.
This has always worked for me with numerous chained stores. In my experience it’s mostly a training issue “such as a lazy manager not training, a specific employee, or a store that doesn’t follow corporate rules. It goes a long way when corporate here’s of an incident in a particular store, “you will get freebies” as opposed to blaming the chain as a whole. Yelp and FB are ok for complaints for customers to see but if you want to get results and see changes Corporate and Twitter are the way to go.
jessicaroberts2 - Disappointed.
I ordered breakfast this morning through the app at 10:20 because I knew I was 10 mins away and wanted to get the breakfast order placed so they could make it and have it ready for me by 10:30. The app said to confirm when U got there so they could bring the order out, but on my way there I got a notification that said “open the app and we’ll start making your order” which confused me because before it only said to confirm when I arrived at the restaurant . Then I got there at exactly 10:30 and went inside because I chose indoor pickup. I opened up my Chick-fil-a app, ready to tap “i’m here” and I got a pop-up notification that said breakfast had ended. I figured this was just a notification for everyone on the app, so I went to confirm that I was there and suddenly the order disappeared with no trace. There was no transaction history, no fee, nothing to show. I ordered ahead to be able to quickly pickup my breakfast, and instead I was left with wasted gas and time. I am extremely disappointed by this.
Geminirock19 - Great when it’s working
I just had a big issue with this app tonight. I purchase a lot of Chick fil a to get my free treats... so I put in a mobile order tonight to redeem my latest one. When I got to the restaurant, the “tap I’m Here” portion wouldn’t come up- the order was completely gone, so I then tried to resubmit another order really quick. It still said I had my treat available at that point. I added it to an order, but it was charging me full price and the app started glitching at that point. I restarted the app, and my treat was GONE from there on out. I know this is totally a first world problem, but geez that was aggravating. The treat never came back to my account. I explained the situation to the girl at the register and she offered me my treat, but I felt like they thought I was lying :((( The app seems to be more glitchy lately. Otherwise, I’ve loved it in the past.
zelasmetallium - Don’t like the revamp
I preferred the older app for both ordering, pick up, and also the rewards program. It used to be somewhat of a game/lottery to see what reward will I be getting, now this redemption of points make it less joyful to see what reward I will get, and also disappoints me that I must spend less amount to get certain rewards. In the old system I will go out of my way to order, and even buy stuff because I feel bad for getting something for free. Now I no longer feel obligated nor will I go as often.
Also the order pickup process was confusing: the animation changes now when you get closer to the store, and it makes it seems like by seeing this animation change, the restaurant is now preparing he order; in fact you still have to press a button for them to start an order, so last time I waited 5 minutes before I realized I had to do that.
Final note, not all chick til a’s seem to have this working, once I updated the app and ordered, the one I normally go to said they never got the order.
Cranky mom 2013 - Mom’s new friend
This app is the best for busy moms. Previously, I would have to stand in line and my kids would play in the play area, running back to me to make sure I’m still there. Not anymore. I enter our order, either at home or sometimes after I get there, sit down near the play area and my kids play, peeking out every now and then to check on me. If I don’t feel like dining in I opt for curb side and don’t have to worry about even getting the kids out of the car.
As far as rewards, my CFA always seems to have some kind of free deal going on or free coupon floating around (plus I got the calendar deals), but now I can choose my reward. And I LOVE how I can combine deals so even during a lean week I can still take the kids to CFA for food they will eat and a cooking mess I don’t have to clean up, and fun for all. Plus they have the best iced tea and cookies 😁.
LikesPoints - App is a headache
Will you still love this app because we could pre-order breakfast and pick it up quickly. After the update they changed several items and how they can be ordered. For instance try to order a bagel sandwich with egg and sausage not chicken egg and sausage. You cannot do it you have to go into the restaurant on the positive it has saved us A lot of money because we quit ordering breakfast from Chick-fil-A also the app update requires you to pick a restaurant before looking at the menu. I think that’s out of order because I want to look at the menu to see what I want before I commit to ordering and selecting a restaurant. Finally there should be a selection that says placed my order now. I should not have to confirm several times before I get to place order. I really do miss the old app. Maybe someday it will get better.
AvidHunter1 - Marginal functionality
I just loaded the app on my phone, and proceeded to attempt loading my usual order in it to check out its functionality. I immediately found two problems with the app. First, the app only presents curbside and pickup options. I normally dine in the restaurant. I’d like to know that I can bypass the line, as this app has been advertised. The restaurant also doesn’t have a mechanism to separate traditional traffic from app traffic, a separate line for orders through the app.
The second problem that I noticed is that when placing an order, you are not allowed to add extras, for example, extra tomatoes, to your entree. Note that this is not a comprehensive review of your app, as it is Sunday and I could not exercise the payment options, but including Apple Pay would be a nice option to add. At this point, without having the first two options, that I initially described available, I foresee the use of this app causing me nothing but frustration and delays.
R Lut - Watch out if you have a gift card
My biggest problem is using the gift card to pay. You have to buy the exact amount you have on your gift card (that’s been uploaded to your account) or less than the amount of the gift card. The app doesn’t allow you to use a second payment if your purchase goes above your gift card amount. You have to use a credit card to put more money on the gift card if you go over the gift card amount. This seems silly as you can use a gift card and select a credit card for the rest of the amount on all online shopping I’ve ever done. I won’t be uploading gift cards on the app for this reason. I don’t want CFA gift cards for this reason. I don’t want to have to spend more money on adding to a gift card amount. Please let’s make the app more current worth the times and allow it to use a credit card and gift card.
I'm 1 - Disappointed.
I have been loyally using the app for nearly a year now, but recently someone managed to hack my account and use my debit card to purchase a $100 gift card as well as use it on the complete other side of the United States. They also drained the points that I had worked very hard to earn and spent a lot of money to be able to acquire. I have called Chick Fil A CARES multiple times about this issue and requested to have my account be put on hold, but nothing was ever done and my account was still about to be accessed by others for over ten days after calling. I have also used the ‘customer service’ portion of the app but there is never any response! Their corporate could certainly do better with these issues, I am definitely not the first case of account being compromised and points being drained. This has happened hundreds of times before, I guess CFA really doesn’t care. Overall, please don’t add your debit card to the app, even if it is for one use; hackers seem to really be targeting this app. And use your points as soon as you earn them.
Mary Moorefield - Glitches should be fixed
I am normally pretty much a Chick-fil-A ambassador - I trumpet all things Chick-fil-A. My recent experience with the app was negative, however. I knew how much I had to spend before a certain date to keep my red status. But when I got within a week, although still thinking I needed to spend about $11 more dollars to keep it, the app said I had achieved it until 2020. I figured I had miscalculated, so it was a relief to get there. However, the next time I opened it after the rollover date, I was knocked down to silver status. I contacted Chick-fil-A, and basically, the response was “yes, there was a bug that did this, tough luck.” If I had know of the glitch, I would have kept spending to keep the status. I’m not happy with the app or how this turned out.
Additionally, the app doesn’t tell you on the main points screen how many points you have and need to earn to keep your status anymore. Please bring this back.
Basically, the app was way better before the major overhaul.
Melody chorus - Needs only one tweak
Absolutely love this app! I have allergies, so I always have to special order my food. This app makes the process much easier, and with much less confusion between customers and staff. I also love the rewards you get! The only thing that really needs to be tweaked, is you can leave special instructions on an entrée, or an entire order, but not a meal. There is a $.54 difference between my usual order when I order everything separately, between the meal. Doesn’t sound like much, but it adds up to about $26 a year, which is a months worth of Chick-fil-A for me. If you leave special instructions on an entire order and you order more than one meal, it leads to a lot of confusion for the staff. Please make things easier for both staff and customers and address this issue. Otherwise, I highly recommend it.
MarcDCMB - This is how to do it right
I have been using this app since it was first released and I am still as impressed with it as I was the first time I tried it. The folks who designed it absolutely understood the customer experience. You can easily change the order any way that you like. Want a different kind of salad dressing? Done. Want less or no ice in your drink? Done. Don't like pickles on your chicken sandwich? Done.
Also the integration with the curbside or carry out options at the restaurant mesh nicely to make for a seamless experience.
That's not to say there haven't been a few hiccups along the way, but with each release they have improved the app noticeably . I actually look forward each time there is a new release because they always find someway to make a great app even better.
I think the only improvement left that I could suggest would be the ability to see the contents of your "favorites" before you add them to the cart. Not a big deal, and you can always remove it from the cart if it's not the one you wanted. Sometimes I want lemonade with my meal, sometimes Coke and sometimes a milkshake. I have actually become somewhat proficient with guessing which is which based on the calories alone which they do show. :-)
Rat Weelcheese - Neat design and mostly user friendly, however...
I like the design and layout, and the app is pretty user friendly, however, when I tried to place a catering order it brought me to a webpage within the app. Not sure how to describe it other than like twitter's mini web browser when you click and link. Anyway it brings you almost "out of the app" to a new "page" where I am not signed in, and after filling out all the orders I had to sign in, and didn't remember my password since I created my account a while ago and the app auto-signed me in, so I had to cancel order, reset password, and sign in again. I ended up just calling the nearest chick fil a and placing a cratering order that way because of the inaccurate and vague information about the chick fil a location that I was ordering from. Too much of a hassle for me to order any catering platters, so until this "other window" bug or redesign is fixed, I'll still be calling in orders.
BvrCvr - Beware of glitches
They should name the treat program the bait and switch program. The last two times I’ve selected a treat to redeem, it somehow takes off a different treat than the one I chose. The one deleted just so happens to be of greater value than the one chosen. Reporting it to customer service both times, they told me to turn off treats to avoid this. Duh, how can I redeem the treat I want to use if I do that?
Beware there is no recourse if funds are taken from your autopay without your permission. On another visit, a cashier charged the autopay on my app while I was trying to get her to correct my order. I was told it was my tough luck by her and the assistant manager. Supposedly once funds are taken off by the store, there is no way for them to reverse the transaction even if they screwed up. I wound up paying for an order of food that I didn’t want.
Third complaint, even though I was signed into my account and ordering through the app, I did not receive credit for a sizable catering order.
NicoleReevesss. - IN LOVE. Will never go through drive thru again
This app is literally the best thing ever. For some reason no one around my Chick-fil-A really uses it so the curbside parking (we only have two spaces) are always open. This is the most convenient thing ever. You can type what you want to order before you get there, and when you are in the curbside parking you click the button that says "I'm here" and they bring it out to you in just a few minutes. And the app, or sometimes your location, will give you free treats(menu items like a sandwich or biscuit). My location gives free treats pretty often. You can even earn free treats by ordering through the app instead of going through the drive thru. I had 2 free breakfast items for this month. Soooo it's easily my favorite way to order Chick-fil-A now.
bahxjk fvailx - Not an “order ahead” App!
Really excited to use the mobile order feature during this time but come to find out the dont actually prepare your food when you order! Its basically a “fill in” feature so that when you actually get there you click order and not have to fill in the info then. They wait until you get there then you must click “im here” thats when they begin. So on top of the time in between when you order and getting there you also have to wait however long it takes for them to make the food once you arrive. This is a terrible feature that really needs to be looked at, i was on my way to work (15minutes early) then come to find out this is how it works so I was late to work and had to wait 30 minutes to get my food (20 minutes while there). Oh and I had to call for them to bring it out. This is not an attack on them being slow, that is not what Im saying, this is focused on the app and how its entirely misleading and leads to longer wait times than just drive thru.
Ehendershot17 - Skip the drive thru line
I love everything about the app! Most specifically the way you can customize any item on the menu and being able to choose how you want to pick it up. Personally, I love doing Curbside because it’s always been faster than sitting in the drive thru and because I’m too lazy to get out of my car and go inside. The downside is that they usually forget my sauces so I end up inside anyways. The only reason this isn’t a five star review is because the app requires you to load money onto it and the lowest you can add is $10. I wish the developers of this app could figure out how to let customers just Apple Pay to pay for the order directly. I would definitely use this app more often if that happened. When I’m not in a rush I like dinning in but never use the app to order because of the limited payment options. I’d u
rrrrjjjjdddd - New updated app not working
Was at a nearby store and decided to order chick fil a through the app in order to pickup on my way out of the shopping center and avoid the drive through line. Placed my order in the app and then closed out while I was headed to parking lot pick up spots. When I opened the app back up, the “my order” section was a blank white screen. Which therefore would not allow me to check in for my order, or even know if my order had been placed. After turning off my phone, deleting and re-downloading the app, it still was not working. I decided to try and replace my order, but when doing that am told that I cannot edit my order and that I need to “check in” or “cancel” the order. I am now unable to check in and unable to place a new order. I even tried at a different location. I ended up leaving disappointed and frustrated without any food to show for it. I will likely stop using the app and therefore go to Chick Fil A a lot less because I no longer have the apps convenience.
GT ChE - Allergen parent - This app went from great to unusable
My kid has a severe food allergy. The app used to be loaded with the nutritional information and the ingredient declarations. CFA has been our favorite place to go when traveling because getting their information has always been so easy. With one of the latest updates, that information is no longer readily available. When traveling the other week, the airport we were in had a CFA. Rushing for time, we pulled out the app and noticed it was different. The airport location was not an order ahead on the app location so I could get any allergen info since I wasn’t actually ordering. After frantically looking for a couple of minutes we moved on elsewhere. As an allergen parent, you can’t keep a running list of everything the kid can eat all the time. It gets overwhelming. The info needs to be easily accessible to verify in a pinch. Please consider updating it so basic information about your products can be available whether I am ordering or not.
jalupto - More customization please
Overall the app is very convenient, especially combined with Apple Pay. My concern though is not having the option to add three pumps of strawberry from the shake stuff to my tea on the app. Yes, there’s special instructions, but I was told they won’t do it anymore because it costs extra and there’s no way to charge through the app for the pumps. So when I order ahead of time to pick up an order for two people, it’s a little inconvenient having to always go in and wait in line for a separate order just for my custom drink. Which is still a very simple order. I’ve been getting this custom tea for 7 years, and every single employee gives me a confused look when I order it lol. Even though an employee told me of the idea 7 years ago. Please just add more custom options for the drinks. I don’t care if it costs extra.
oshaug - Excellent
Our local Chick is very busy, and while parking to do indoor pickup may sound inconvenient, it’s far better than dealing with a drive through line which wraps around the building! It’s great to order, drive there and pick up quickly.
I currently have two wish-list items for which I would give that 5th star: 1) Please give us the option to pay with Apple Pay or PayPal. I would rather not share my CC info. Jimmy John’s offers Apple Pay and I really like that. 2) In your feedback options, please add the option for us to report that we did not receive the items we ordered, along with the ability to explain what was wrong. Periodically I get sweet tea instead of unsweetened... gah!!! Can’t drink the sweet stuff, have to pour it down the drain. I try to remember to check it before I leave the store, but sometimes I forget.
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Muttley F - Error message 403
This app will not let me log in again. Keeps giving me an error 403. Not happy 😫 why??
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Aurelius35 - Get free items FAST!!!
This app is amazing to use. Rewards are great - better then any other fast food restaurant. Love Chick-Fil-A and love this App.
N.J-Khlaif - Excellent-Download This App!
The Chick-fil-A app is intuitive and has a very friendly user interface. The Team at the Cheektowaga location where we picked up our order was; quick, polite, kind and enthusiastic. The food quality was incredible. We had a chance to meet Cassandra the operator, she took time to greet us and have a nice chat. Great job overall! Thank you and God Bless :)
Salinger - Why is this app in the Canadian store?
This app only works for American restaurants so what's the point of having it in the Canadian Store? Useless and waste of time downloading.
mehmetalikaba - This app does not work in Canada 🇨🇦!
This app does not work in Canada!
Ibrahim123khan - Doesn’t recognize their Canadian locations
This app is just for locations in the US and does not work in Canada
Fsj0902 - Easy to use
Easy to navigate!
251252 - Great app, great food
Easy to use app let's me find the nearest Chick-Fil-A when I'm travelling.
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Blonde 33 - Whitesburg drive area in Huntsville Al
I love Chi Fil A and eat at one every day. This one is the slowest most non personal facility I have been to in any state. Tonight I waited for ever and the girl that brought my meal basically sat it down and mumbled something and walked off There were two young people working the counter and the young lady was consistent but had no interaction other than asking for the order. the young man kept wandering away and people were lined up out the door on both registers . It's just not like most Chik Fil A stores I go thru Hampton Cove going home and I am going to start waiting and stopping at the chik Fil A there It's high energy and people are smiling and speaking to customers and each other. It is just a better attitude and atomosphere I am not complaining I would just want to know if this were my store
MrsSinner - Great App - Still Some Minor Issues
I love the Chick-Fil-A App, but it seems after each update mine wants to stop working. A few days ago the app wouldn’t locate a CFA near me, all my rewards points were missing, and it changed me from being a Red Member to being a Member. It finally started working again and all my rewards points were there, I was showing as a Red Member, and location search was working. Now after this update the location search isn’t working again and I can’t redeem any of my rewards points, it shows I have rewards points but the options won’t load. So, I can place an order through the app or use my points. I can still add funds to my account and use the QR scan but it easier and faster for me to place my order through the app.
jcabiro - Not thrilled about the update...
Like others have said, the old app worked perfectly. It was so much easier to use. And it worked. I placed an order with the new app. When I got to the location I clicked the “prepare my order” button and i got an error “sorry. Something went wrong. We may need to resolve this in person.” I went inside and they said they didn’t get the order (it didn’t show up under my recent orders in the app either). So I placed the order again. When I checked my bank account they charged me twice for the same order. I went back to the app and now it shows up that I placed the same exact order twice. I tried contacting customer support via the app on three different days and have yet to hear back from them. Not thrilled.
Dantsyyyyya - Disappointing Experience
I ordered via the app for curbside service as I usually do, & the app said my order was ready after about 5 mins. I waited for about 10 more minutes, & then called to check the status of my order. The young lady who answered the phone said they didn't know where I was. I made her aware that I was parked in the designated "Reserved for curbside delivery " section & identified via the app the type of vehicle I was driving. She apologized & said they would be right out. After about another 10 more mins my food was brought out to me. I was tempted to put ZERO stars, but I can honestly say 99% of my other Chic Fil A experiences have been pleasant, even though they were at different locations. I hope this location can improve their curbside services in the future.
satodd09 - Needs work
Loved the thought of being able order ahead but learned the hard way you can't do drive thru. I was in a hurry, placed my order and when I got there was told I had to come inside. The entire point was not having to get my 3 small kids out of the truck. Waste of time. Now it's not even giving me the treats. It's been saying I have treats waiting for a week now but the treats never load so it's not tracking anymore and I've wasted 2 visits because I'm not getting credit.
Edit on 10/25 - I’m using the app and it keeps telling me to download the app so I can order online. I already have the app and I’m trying to place an order for a tray. It doesn’t let you use the app to pay for catering orders and you can’t add single entrees to the catering order. Would have been much faster to just call the store and place the order. I was also never notified that I had a treat waiting and just saw that one had expired. Disappointed but still love my CFA!!
Chriz2005 - Breakfast ordering needs work.
I place my breakfast order at 10:25. I can normally get there from where I ordered within 5 minutes. There was a wreck at the intersection I have to go through so I got delayed. Pulled in at 10:37, clicked I'm here and it said my order contained breakfast items and was canceled and that I was not charged. Not happy. I've cut it close before in-store but as long as my order was placed before 10:30, it was honored. This time, it wasn't. This was my first time using the app. Instead of taking the time to sign up and order, I should've just went ahead and started driving there. I explained my experience to executive director of the location who was coincidentally the one taking my now-lunch order. He apologized and waived my large fry up charge. The app either needs some disclaimer about these types of situations or honor orders placed before the 10:30 cutoff even if they arrive shortly after. One last thing, there needs to be the ability to add bacon as an extra to the sausage biscuit sandwich.
Pamerz - Great app!
I have used this app several times in the past couple of months during the pandemic. It has been reliable and the curbside ordering option with contactless payment and delivery is perfect! I even learned something new because of how the menu is presented. For those who wish to cut the carbs, you can order just the breast filet and it arrives in a small container with a knife and fork. You can even add their famous pickles or any other condiments. It saves your recently ordered items and you can create a favorites list to make ordering even quicker and easier! It links to your rewards and alerts you when you have some to use. I even received an extra reward today to thank me for using the contactless payment and delivery option! Great job, Chik- Fil-A!
MykMyk77 - App/restaurant confusion
I love everything about the app, except for when I went to pick up my mobile app order there was a little confusion. The app told me to continue in the drive-thru line and tell them my name at the window and so that's what I did. When I got to the window I told them my name and they pulled up my order and told me to wait a few minutes for them to get it ready. I asked if I was supposed to do what the app said and the worker told me I should've told them my name at the speaker but it was ok that I didn't. That was my only issue with the app, other than that it's great!! I even got my sandwich and med fries for free because of "my treats"!! This is not a complaint but more of a tech issue to hopefully help the app or the restaurant to figure out the pickup process.
Bob18964 - Just Don’t. It cost me.
Using this app was a miserable costly mistake. Just Order when you get there and PAY IN CASH! I’m a IT guy and still had issues.
Chick-fil-A is great at making great food and personal customer service.
Chick-fil-A is Not Good at app development.
I tried using this app two years back, but it was unusable. I decided to try again and it was costly.
Entering my Food was ok.
Selecting a location was slightly buggy.
Signing in using Google was ok.
Adding two gift cards was not very clear, but somehow happened.
Since I was a few cents short of the gift card balance, I linked to PayPal so I could just pay those few cents (There is no warning that you need to pull $25 out of your bank account first and was a pricey surprise for later on)
I was prompted to add my color and type of vehicle which was ok.
So I thought I was DONE and could get my food. There is NOTHING to tell you that you Are or Aren’t ready to go, so I went to get my food.
The order never processed and I was backing up the drive through. Embarrassing! I just gave them my phone and asked them to figure out what needs to go in the bag. I was miffed to find out that I need to pull $25 from bank account to complete the payment of the remaining few cents. After paying up, the app still wasn’t satisfied and never did work.
Conduct some Software Quality Assurance already!
Suggestion the Chick-fil-A: look at Wawa’s app. It works. Hire their developers!
Kim Teasley - Hateful service still
I went to the store on mall Blvd again , trusting the owner giving the business another chance and the same hateful manager was acting hateful again about the cookie parfait , it’s sad because I don’t want to believe the manager is involved with this employee behavior , my point is to you the employer , get a new assistant manager , I can promise you in the long run , his actions and ways shall ruin your business , but the sad part is , I won’t ever know of his change because I won’t ever visit this location again to see the change . I was forgiving and still forgive him but I won’t support hate ever period by no one , so I won’t return to your business anymore .
Thanks to you the owner and other co managers that try to keep good ways about themselves and to the customers , but that hate kills all things eventually , so my suggestion to you the owner , find other good co managers like yourself so this won’t ever be a problem to you or continue to hurt your business . You stay blessed , I will ,
Mrs Kim Simmons
K.Em.54 - App works, but actually getting your order is a toss-up
Disappointed and hungry I am now. This is a nice app, relatively easy to use. However, there are no clear explanations or rules about how far in advance you can order and how long before your order gets cancelled. I suspect individual stores can adjust how they handle this.
My first try to redeem the free order was problem-free. The second time (after being spammed numerous times reminding me to use the app), I placed an order at 10:15am for breakfast. I got to the restaurant at 10:35--5 minutes after breakfast stops being served, only to be told my order had been cancelled with no further explanation provided. I get the time limit--but where is the warning of that in the app? If I order something else and don't arrive for 20 minutes, will it also be cancelled?
The manager I spoke with couldn't tell me, and he offered to comp lunch (appreciated), but really I didn't rush there in the morning for lunch.
Daxx01 - Great...sometimes!
When you go to a store that fills orders as soon as they are paid for, it works very well. However, if you go to a store like the 4th Street, Gadsden, AL location, they will not serve you until they take all the orders and serve everyone else in the line who hasn't paid. It seems they don't realize that your order has already been paid for and by filling it, you can get your food and leave and reduce crowding in the store.
At the above location, you're usually required to stand in line (inside and out) even though the seven or eight people in front of you haven't ordered or paid! Instead, you wait for your food that's already been prepared, if it's a special order, and paid for because some of the managers don't seem to like the app.
Jarrett5458 - Terrific app and love the free treats
The app is so professionally done! It has saved me time and I can be indecisive while constructing my order without having people waiting their turn in line. I do occasionally have problems with the app not scrolling down a screen, but I have always been able to find a work around. I love how finely I can customize my orders, and I have gotten exactly what I ordered every time (used about 6 times at 4 different stores). I especially like to use it when my son's cross country team goes to the restaurant after an event. I make my order on the way to the restaurant and then walk in and pick it up directly without waiting in the line. Good stuff! And they've given me a number of free treats through the app, too.
GretchRDH - No notification when order ready
I ordered using the app. It gave great instructions regarding its plan to notify me when my order was ready. I sat in the parking lot waiting for the notification. After 30 minutes I decided to walk on up to the door to check on the situation. My order was there, cold. I mentioned to the Chick-fil-A representative I did not receive a notification that my order was ready. She just shrugged and handed my my cold bag of food. I went back to my car and opened the bag. I don’t eat fast food often in efforts to save money and improve my overall health. This review will likely get no feedback knowing I’m not a regular, I get that. On this day in particular, I was feeling like treating myself though. My husband eats Chick-fil-A all the time. He loves it. I was excited about this “treat”. I ended up throwing it away. I personally like my hot food “HOT”. So since it sat there so long waiting for me to pick up, it got cold. Bummer, and waste of $10 in my opinion. The lemonade was amazing.
Regular cudtomer - App is not user friendly and makes no difference
I have ordered through the app a few times, it does not speed up nor make it more convenient to get your food. I still have to park and wait in line inside the restaurant like everyone that has ordered ahead. Though the app let you add the free item from their monthly calendar to your order, nowhere does it says that these items HAVE to be redeemed inside the restaurant, so my credit card was charged for a supposedly free item that cannot be refunded. The app is only good for showing your rewards and redeeming them. In the end, it’s still the easiest and fastest to order through the drive through. If you want to make this app better, then give the option of picking up your order from the drive through and the ability to redeem your free calendar item within the app and not inside the restaurant. Until then, I will continue to order from the drive through.
ragnoranch - Orders Not Fulfilled
Chick-fil-A has delicious food and friendly, professional employees, and on the customer end, nothing SEEMS wrong with the app.
There is an issue with it, though. I have used the app many times, and almost every single time, after going to pick up at the drive thru, after the employee in the store actually accepts the app order and processes my payment and I reach the window, I am informed that something is lacking. 3 of the times it was due to the store not having the sauce I ordered, which is a very big deal to me. The sauce is actually my favorite part of the chicken eating experience. 2 other times, the store was not able to fill my milkshake orders.
None of this would be a problem if the app could just tell me that the store cannot fill the requested order, but it never does. I always spend a solid 30 minutes waiting in line in the drive thru, get charged, then when I get to the window I learn they cannot give me what I have now already paid for. Today was the first time I finally decided to get a refund instead of changing my order on the fly, and the employee told me that because the order was through the app, a refund could not be issued!
I do not know if employees are unable to see the contents of the online order until you have already been charged, but I advise caution if you decide to use this app, because I’ve been burned by it one too many times.
Jesus freak588 - One Major Flaw
I am a huge Chick-fil-A fan… But unfortunately I've had repeated experiences when using this app where your food does not arrive for 15 to 20 minutes and you have to go inside the store where it is just sitting on the counter waiting on somebody to take it to curbside… The biggest issue is that there is no Way to report this from the app or request a refund… It gives you an option to Mark whether or not you received your order but when you mark that you didn't receive your order it merely tells you where the curbside delivery location is, at the store… Apparently Chick-fil-A thinks they are perfect and never make mistakes and you should have to pay for those or wait all day even when they're not busy.
Steelermania05 - Honestly the worst customer service I’ve experienced
So I ordered on the app. When I arrive at the location I see it is closed for the week for renovations but I’ve already submitted my order so it is processing. You can’t cancel the order so I just left and got lunch elsewhere. I check the next day and I’ve been charged for the order! Wow! The one I never received and the store owner clearly would have known that order was never delivered. I contact chick-fil-a support and they get back to me but connect me with the wrong operator. Over two months later they finally connect me with the correct operator who essentially says he cannot refund me unless I come to the store (I was traveling when I ordered so could not go back). During this time I’ve never received a response to any of my emails from the chick-fil-a support team. Absolutely ridiculous. I still have not been responded too and still have not gotten a refund almost three months later. It has changed my opinion on chick-fil-a.
Berwogaz - Yikes.
I love CFA; however, my experience with this app has been a complete and total train wreck. When I placed an order in the app, it told me all the usual stuff, and sent me to that progress bar screen, where it asks you to tell it when you’re there. After going through all those steps I get to the question that asks when you’re at the counter and ready to receive your food, and I press it. Unfortunately for me and my children’s stomachs, I did not receive hot chicken and waffle fries, but a notification on my phone screen alerting me to the fact that I apparently have not yet placed an order. How does your app make such a colossal mistake as to allow me to continue on the ordering process without having made an order. What’s worse, is my account was charged, and there is a receipt in my transaction history that proves the order was submitted. I ended up having to make the order again inside. Looks like that’s where I’ll be ordering from, from now on.
mom46-on-the-go - This App was fantastic
I am annoyed everytime I use the chick -fil-a app after the overhaul it underwent . I understand improving some functionality , but it was a clear case of , “ if it’s not broke ..”. The only section I sort of like , but again is overly cumbersome , is the “My Rewards”, ( I’m not sure if the significance of being a Silver member ), but everything from the aqua aesthetics to the “other” section , I had to discover to get a cup of water , is too much . I also guess it’s , one of those times , that the saying “ I didn’t want , what I didn’t know “, yes old cliches keep coming to mind . I love the former app version , if I had been introduced to this version first , I would have never continued use , and you would have never gained a 3-4X a week customer .
Peggy Cox - I love Chick-fil-la! However...
My relationship with the app and reward program updates is more “It’s not me, it’s you, CFA.”. They’re heading to the friend zone.
The only thing in the PRO column is being able to see the criteria used to earn treats. It was a mystery before.
Two items in the CON column.
1) Being able to see the criteria used to earn treats. At 10 points per dollar spent, an 8 count “FREE” nuggets will cost you $50. Yep! You heard me correctly. FIVE-ZERO US dollars!! Seriously disappointed in the new “rewards” program.
2) Not being able to set my Chick-fil-la gift card as my default payment. That sounds so silly and petty when compared to $50 Chick-fil-la nuggets.
I’ve played around with the app this afternoon, deleting old credit cards, removing old cars, going through the ordering process multiple times. I can see the default payment setting becoming a huge issue for many people whose bank account might stay in the danger zone. That’s the zone where buying a $6 CFA meal a couple of days before payday might cause a $40 bank overdraft charge. That’s a lot of money for a 12 count nuggets w/sweet & spicy sriracha sauce.
BTW Chick-fil-la on Charlotte Pike in Nashville is THE BEST STORE IN THE ENTIRE CHAIN!!!
t_bano - Wow
I’ve never written an app review before, but I feel like I have to since I’m still thinking about this app a day after I first used it. I downloaded it on a whim because the Chick-fil-A drivethru was an absolute cluster spilling out to a busy road (I was surprised to not see any fender benders). I loved that I could quickly link the account to my Apple ID or Google account, versus creating yet another login to remember. Once you login, the app’s interface is incredibly straightforward, yet still visually appealing. The experience itself is also seamless, thanks to (1) a curbside delivery feature lets you identify your car and parking spot, and (2) status tracking for your order. I don’t know who developed this app, but you should win an award.
Jmp813 - Chick-fil-A is missing on a lot of money
I like the app but I think you guys could make a lot more money by gamifying it and adding an achievements tab and using achievements as a way to get additional business from the customers that already love your products and quality of service. It could work something like this-
(This is where the thought came from by the way)
"The Chick-fil-An Achievement": Order Chick-fil-A breakfast, lunch, and dinner within a 24 hour period and get an additional 25 points on top of the points you already were getting.
"The Weekend Warrior Achievement": Order Chick-fil-A multiple Saturdays in a row and get some additional reward points that way.
You get where I'm going. It's rewarding people with a few reward points which is easy to do and track for you guys. But can ultimately make you guys loads of money on the back end especially with younger people like myself (I'm a 25 year old running a real estate business) who like stuff and do stupid stuff simply because it was gamified. And forget how much money that can be made on the generation behind me, they waste tons of money on anything that has the word "CHALLENGE" in it lol
Good look. God bless. I'll keep my app updated
abkamil - I love Chick Fil A!
I love chick Fil a and their delivery, quality of food and service are the best in the business! I order food often for customers to be delivered. However- this app has some challenges. Here is a list of the things I don’t like:
1. You should immediately have a catering option tab at the bottom of the screen. Having to go into an order, then select catering is cumbersome and often changes the location of the store. That should be sorted out first thing.
2. I don’t like having to scroll through giant images of your salad dressing and tying in number and having to remember how many I ordered.
3. Once you create an order and need to change something right verify the size you ordered it kicks you out of the order and doesn’t save things into the shopping cart. This. Is. The. WORST!!!!!!!!! I can not express it enough.
The Doofenshmirts Family!! - Amazing!!
This app is amazing!! In my first purchase I already had enough points to get multiple free things! I use this app all the time because I have 4 kids and they love Chick-fil-a!! It makes the meals much cheaper. My oldest child, Bob, is 15 and almost has his drivers license. Since, my husband and I homeschool my kids, we go to chick-fil-a everyday! When Bob gets his divers license we will make him go get our food and I will definitely make him download the app! As for the rest of my children, Eli, Euglisa and Tawanda, they cry when they don’t get chick-fil-a! So, Bob will make our lives a lot easier just like this app! I highly recommend it and if you are on the edge of getting it or not definitely get it!! love, my four children and me and my husband:)
Billybobit - Long Time Lover Of Chick-fil-A However..
This app is fantastic! I have been a Lover of Chick-fi-A for many many years. My only suggestions, add Chicken Wings & Buffalo Wing Sauces to your menu. Also please don’t Expire Rewards or at least text me if a reward is about to expire. Please increase the number of points earned for purchases. Also recommended create a “Bring A Friend Day” and offer registered patrons a free sandwich, double points or something if they bring in a friend with them. Could double sales for that day and possibly create another loyal customer! And lastly send coupons (that don’t expire) via US Mail; even if only good for new restaurants in the recipients area. Love the food but don’t be afraid to experiment/test market new menu items.
Roger8823 - This app is so convenient and easy to use
I love this app. I don’t leave a lot of reviews but felt compelled to leave this one. This app makes it so easy to skip the line and order our food. I’ve used it for car side delivery, take out, and table side. Which one I use depends on our needs. But I find the table side the neatest. When the lines are long, if we can snag a table we sit down, order our food from the app and out in our table number. And they bring the food to us when it’s ready.
Only feature I’d still love would be a way to notify the staff in the app if I could use a refill from my table. But I realize that’s the ultimate in laziness! Now back to enjoying my chicken sandwich which was delivered to my table. 😊😋
Jameeka B. - Love chic fil a & this app
I never write reviews but I love this app so much that I have to share. 2 words “FREE FOOD”... another 2 words “FAST SERVICE”... I skip the line when I order from the app & pay when I get there which minimizes the wait if im in a hurry (like on lunch breaks). And who doesn’t like free food & rewards for eating there? Aside from reward points for ordering through the app to get free food, I get free food for doing surveys, visiting certain chic fil a locations (like dwarf house locations) & also just because they feel like sending me a treat. Certain locations even give you free treats for ordering from the app just because. And you can also redeem free meals from the receipt (call in surveys)Curb side is amazing also. I literally love this app. It’s amazing!
Dvazqilla - Ice cream?
Recent online order i order about once a week using the App, about most of the time I always order the kids meal ice cream cups for the kiddos recently the employees have been forgetting to add cup or give out the cone. It’s whatever my kiddos end up telling me they would like. Today I ordered 1 cup and 1 cone with there meal. Received neither. I had to go back in the store and get the cone and realize I still didn’t have the cup of ice cream I wasn’t going to go back in for it either, sorry for one of my kids. I understand that the location of the store is still learning and is new but once I make another trip inside the store it should of been taking care of. Hopefully they improve the staff doing the online orders. (Spring,Texas - Grand Parkway)
OVOXOLeitha - Love it
I love this app, it saves me time when I’m on the go, and offers me treats for ordering, and boy do I order. To be quite honest, it gives me pleasure to see that long line of cars, walk in the store, grab my food, and walk right out to that same line... I’ve even had people ask me, “hey, how did you he your order so fast?” And I respond with a half smirk and total pride, “oh I use the mobile app, you should definitely get it.” It has glitches from time to time, but that comes with the territory of technology. This is a solid user friendly app, save your favorite stores, your exact favorite orders, rate your experience as to aid with future updates and improvements, and enjoy some of the best chicken meals around with the friendliest staff.
healthychoicessometimes - Caesar salad
Please please please bring back the grilled Caesar Salad!!! It was amazing!!! Plus a little suggestion for more vegetarian options or veggie. The options for your healthy choices are very slim. Im in line getting my kiddos their nuggets and amazing waffle fries. All I see is grill chicken that is marinated in that MSG watch totally makes the grilled or fryer the same Heath choices. Don’t get me wrong I love the chicken and the chick-fil-a sauce on point. But please bring back the real grilled chicken. The Caesar Salad was the best plus all the sunflower seeds. Ok guys not to health but I would use half of the dressing. Sometimes on croutons. Please lets not fell the fruit bowl with all most all apples and charge 4 dollars and over. It’s not really a mixed fruit bowl with all apples two grapes and maybe one strawberry.
Wizlam👼 - Mesquite Free Standing IS the BEST 🤗❣
Mesquite IS really the BEST ever. They are always so FRIENDLY and FAST. For a store that is ALWAYS Busy, they ALL work together to make it happen !!! And now with my MOBILE app; I'm In & Out even faster😃. I order my Chick-fil-a from wherever I am, and as soon as I turn onto Town East Blvd., I PUSH the button that says "I'm Here" and by the time I pull into the parking lot, Like MAGIC, IT's ready😋
I walk in the door...past anyone that's waiting in line. I walk to the Mobile Pick-Up sign; and there's my order AND one of my sweet Chick-fil-a "Family of Friends" ready to hand it to me. I've prepaid for it with the mobile app, and I'm out the door ready to take it home for us to EAT & enjoy 😍 I'm not sure it gets much better than this ... Thanks CFA FAM 🤗❣
Jujub68 - Love it but....
First of all, I love Chick-fil-a an ordering from the app is a great time saver. App is easy to use and is visually appealing and allows you to add condiments to your order. Want 2 packs of honey mustard? 2 ketchup? Easy! Just add it to your order.
The problem is not all restaurant experience will be the same. Once location will have your food to you within 1 minute and others you can wait up to 8 minuets. Secondly, there is no pick up parking. I circled a parking lot for several minutes on a busy Friday afternoon unable to park. Finally gave in a parked in front of the dumpster and ran in hoping my order would be ready.
And why do I have to front load $25?? That’s nice prepaid revenue on their balance sheet. Come on Guys! We should be able to pay per order or add the amount of our choice.
Awesome! XD - Once you figure it out, it’s a great app
I was more than a little frustrated with this app when I downloaded it over a year ago. Once I figured out payment and ordering, I started using it like crazy. During the summer, my local Chic-fil-a is packed and the drive through can be a 40 minute wait. With the app, I order my food while I’m parked in the parking lot and wait for my food in the quiet of my own car. Sometimes I’m at the store and there is a huge line I don’t want to stand in. What ever I wanted, I’ll just use my phone to order it. I am not thrilled with how the rewards work but overall it’s nice to get free food occasionally. The time this app has saved me makes it really worth the time it took to figure it out!
Starfiregirl4 - Best thing ever since the invention of the Chicken Sandwich
First of all, I was already a huge fan of CFA before the app and now I’m an ever bigger fan. If you don’t have the app downloaded to your phone already, you’re missing out! The treats are quite possibly my fave thing followed closely to how quick you can get your order during rush hour as well as any other time you place an order. The staff at CFA is amazing at getting you in and out during rush hour when you don’t order through the app, so with the app is lightning fast. It is so convenient when you are on the go when it seems like waiting for 5 minutes is too long and with the app you can cut down significantly on the wait time. Great job CFA!!!
Enjoycoupons - 12 minutes IN LINE to pick up mobile order
Cherrydale has no designated parking for outside mobile order so I had to go through the entire line on Friday night at 7 pm to pick up my order. I preordered on the mobile app to speed up my order and time spent at restaurant. I had to go through the order line and speak into speaker to tell them I'm here. Total waste of my time! I spent time BEFORE going to order through the app. Then go to restaurant and wait with all the dozens of others in line.
Really poor service at Cherrydale. I told them in speaker when she told me to pull forward to the sign ( on the other side of building) that I couldn't even move from speaker it was so backed up!
They should have had me to park in any spot with my flashers on, and they run out my order.
Doubt I try this again. And I prepaid on a mobile app card so CFA has been holding my money up until now!
FFflurry - Horrible Support
On the occasional mistake of my order, i dont mind because we are all human and the food tastes great with or without extra pickles. But i have been constantly teased by this apps reward system. I have tried to redeem a biscuit 3 times and everytime i drive 20 min to get a free breakfast the app cancels my reward and later reloads on the app. I have been tricked into paying for a biscuit i thought would be a reward and everytime i contact support they send a generalized email about all the ways it could happen. That is INSANE! I know how to work the app but it crashes or blatantly doesnt apply the reward when i pay. It will show the free price up until i submit the order then say surprised we charged you anyway. They have offered ZERO apologies and insist i am unable to work the app. I am 25 and have used this app for years without problems but when crap hits the fan they deny all responsibility. Very very disappointed in the new Chickfila
SparklyGreenEyes - No more curbside in Pearland
I have used the mobile app many times before at other locations and received my food curbside. Loved the idea and the quick service. This was my first time to use it in Pearland. After locating the place to park designated by the curbside signs, I waited in my vehicle for my order. When no one came after some time I went inside, waited in line, then said I had a mobile order. I was given my food with a smile. I asked if I was supposed to come in and get it. They said they didn't do curbside anymore. I said it was very confusing because the sign outside said curbside.
Please change the signage outside this location for mobile app users so they know to come inside to pickup their order.
superSteveT - Non-scanned transactions do not get recorded
I don’t know that it’s an app issue but there is definitely an issue within their rewards program system. There have been three roseate times where I couldn’t scan my app at the register or in the drive thru, so no points were earned. A crew member pointed out to me a link in the app as well as a web address on the receipt that allow you to enter some data from the receipt in order to get the points. Each time I’ve done this it returns a message stating “a matching transaction has been found but progress has already been awarded for this transaction.” This is a glitch of some kind because my point total remained unchanged. I love that
Y favorite restaurants offer these rewards programs but it’s disappointing when I can’t take advantage of the offer. Please fix!
BranBranLu - Love the app, but can we tweek the process?
I absolutely love that i can order ahead! However, many times I’ll pull up and i feel like i should have just gone through the drive through. we’ll except if you’re at the Glenwood location in the Kroger plaza. That team has the app delivery down to a science!! Okay, so i was thinking, many times we’ll get to a CFA and someone is out waiting to take our order on an ipad. What if there was a way we can select in the app “I’m here, but going through drive thru” and the person outside could simple scan our app to place our order or maybe build in a scanner on the drive-thru menu. This would be so cool!
Also, one more app suggestion. Can the app be updated for events going on at our local or favorite CFAs?
arii_j - Broken Hungry Heart
ChickFilA usually does a great job with providing both great customer service & exceptional food. Even this location has provided me with great experiences. However, today was a let down. I wasn't greeted nor acknowledged by anyone upon entering the restaurant or while standing under the mobile order sign. Even the a man, who looked to be the manager never said anything. He looked at me a few times but never said anything. I was standing under the sign for about 5 minutes before a gentleman who was helping outside in the drive thru came in & assisted me. My food was just ok. My hash browns tasted like grease..as if they had been sitting at the bottom of the pile for a while. Yeah, I wasn't happy. Broke my hungry heart.
ELW 37 - Order not complete
Mobile order Monday: placed my order and requested extra pickles in my sandwich. When I got home and started eating I realized I had only one pickle in the entire sandwich. I also requested a certain number of sauces and only received a third of them and not all that was received was correct. I understand If you want to be cautious as to how many you give out but if you are not sure you should probably just ask the customer. It was unfortunate because I was unable to enjoy my meal missing those key components that make it great. I will definitely be going back to Chick-fil-A in the future because not every visit is like this but I am not sure I will be using the Moblie app again.
Julia Caldwell - Drive thru service
The service at Chick fil a is the top notch of all restaurants. They have the most fast and courteous employees. In the change of times that are going through the food is still the same. Always fresh, hot and good. The drive thru is so organized and fast. Employees wear their protection like they are suppose to and I feel customers should respect that and wear theirs too. Chick fil a has always had the best service and food. The employees are trained good and with good values because it shows with their performance. It’s got to be a good place to work because the employees are so courteous to customers and the dine in area was always being cleaned when a customer leaves.
Thanks to all you do.
Cburch74 - Best mom saver ever.
Work. School. Hockey. Trying to get everywhere and still get food that will keep the kid going and doesn’t take forever to pick up or make can be hard. There’s one night I only have a ten/minute turn around at the houses. This has become our chick-fil-a night. I put the order in while I’m waiting for him to come out of the house, we drive to Chick-fil-A and pick it up, then we have about 20 minutes at the rink to sit, eat and chill. It has definitely saved us! And I always snicker at those people that cut me off to get ahead of me on the drive thru line as I park, walk in and pick up my order, then wave ‘ta-ta!’ As I pull out of the parking lot while they are still waiting in line. :-)
Haley72515 - Game changer for moms
This app is awesome. As a mom of a young child, I like getting food as quick as possible. To be able to order my food before I even get the baby in the car and then know I will have my food as soon as I get to the restaurant is a game changer. I do the curb side so that I don't have to get my baby out of the car or wait in a drive thru line (which is quick, but curb side seems quicker to me because our CFA is always insanely crowded). It's also easier when you have someone who can't decide what they want. We aren't just waiting for them to decide what they want and holding everyone else up. All of my mom friends use this app and love it. Thanks for making it easier on us, CFA!!!
Nelle227 - All I had
Today was an awful day. It’s Wednesday and I don’t get paid until Friday. I remembered that I have over 1800 points to redeem as well as $13 left on the app. I ordered my food only for the app not to work. The cashier clearly saw that I had points and money on the app but said that nothing could be done to override the app. My food was already made and was probably thrown away... I explained that I didn’t get paid until Friday and that my intent was to use my points and money from my app... I was given an “I’m sorry “. I know that they’re in the business to make money. However, certain circumstances can require a little grace. Truly disappointed and I’m not sure if I’m ever going back.
Maggzmom - Extra dollar charge for app orders.
I downloaded the app thinking it would help get orders filled more quickly even when I use the drive thru. I’ve used it twice but won’t use it again.
I placed my order, then had to do the whole drivethru thing. Only difference was that when I got to the speaker, I told them that I’d ordered instead of naming the items. Then, both times I used the app, after I picked up my order, I saw that I’d been charged for 2 items—one charge for the amount of the order, then a separate charge for $1. After the second time I asked a counter person at the store what the extra $1 charge was for (showed it to her on my phone) and she said she had no idea. “Maybe it’s temporary”. Well it’s still on my card. I just don’t see the benefit of this app. And if I have to pay $1 each time I use it, the points don’t seem too appealing.
lauradh - Special request
Wish I could redeem points for soup rewards but more than that, and I’m not alone, is my frustration with the chic Fil a restaurants in Albany and Leesburg refusing to allow you to order sandwich or nuggets well done!! They say they can’t ensure quality and safety but have could that be compromised if you leave the chicken frying for and extra minute or two. Sometimes I have to throw out an anemic looking order. Lots of people around here complain. We don’t want golden and rubbery! We want brown and crispy!!! Other chic Fil a restaurants let us special order that. It should be a company requirement to let that be a sieciAl order request. Otherwise I love you! Soups are great, salads are good and chicken is good only about half the time because it’s not cooked long enough.
nwuwildcats96 - App is great ... until it isn’t
I have had excellent experience with the Chick-fil-A One app for several years. But for some reason, in the last month, I can’t sign in. I can sign in on the website but not on the app. I have updated my password. Uninstalled and reinstalled the app several times. I have received very minimal help from tech support. I get reply emails about a week to 10 days after emailing them with my issue and they give me the same stock answer that doesn’t work. I was on the phone with tech support for 30 minutes and that didn’t help. No one seems to want to help me.
It pains me to say this because I absolutely love Chick-fil-A. It’s hands down my favorite fast food restaurant. And the app had been hands down my favorite fast food app. Until these last few weeks, when it’s become useless to me and no one seems to be able or willing to solve this problem. I expect much better!
mompompen - Cleanest fast food restaurant, most professional service and fastest service!!
I normally visit chick fil a at the East Market Street location. Every time I go, I am so impressed by the kindness and professionalism of the servers/cashiers. They are mostly younger people and they are going to do well in life! You’ve done an excellent job choosing your workers and training them to be kind, professional and positive. Your fast food restaurant is always clean and smells nice. I’m also impressed at how quickly your drive through lines move even when they are extra long. You really should be voted as the number 1 fast food chain for professionalism, cleanliness, and fast service!! Thank you for being in our town!!
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And was salty asf 🙄😂 I was READY for that chick fil a 😩
@storiraven mcdonald’s nuggets>chick fil a nuggets
@JasonRiptide chick fil a