Chick-fil-A App Reviews

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Two major issues. For the most part, it works great. I agree with a previous review regarding the use of gift cards. It is silly that you cannot use the remaining balance of a gift card and supplement it with an additional payment method. If you have $5 on a gift card and your balance exceeds $5, you have to reload the gift card with a minimum of $10. In essence, you will never be able to use your full gift card balance on the app. Also, you cannot place an order over $50. One of the prime reasons to use an app and order ahead is when placing a large order. You are also locked out from being able to place an additional order until the first order is processed. We are a family of 4 and our orders boarder $50 and if we add any special like a dessert or a milkshake, we cannot place the order. Some locations are great about allowing us to add the items when we go through the drive through and others tell us we have to go through the line twice (which is never going to happen). If they fixed these two items it would be perfect!!

ONE THING NEEDS IMPROVEMENT. The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/

Could be much, much easier.. Sure, it is nice to be rewarded for loyalty... but only if you can simply order what you would normally get. The rewards are missing the items that I usually order. Why can’t this just work simply and have so many points correlate to a dollar reward like so many other reward apps? What if 1000 points = $5 off? That would be great! But instead I have to search through the available rewards looking for my combo meal... wait, no combo meal... my sandwich, then my drink, then my large waffle fry... wait no large waffle fry reward so I’ll go with the small this time... I guess it is another pseudo rewards program that makes it just enough of a hassle that people don’t use it as often. Maybe this isn’t such a big deal to other people. Maybe it is just irritating enough that when they forgot to put my sauces in the sack today (that I ordered) and then had to consume my small fry and lousy grilled-chicken sandwich (I meant to get the regular sandwich, but clicked on the wrong reward button) without sauce it inspired me to leave this review. I was tempted to go back for the sauce, but 10 miles down the road... writing this review was easier.

Jasper, Al Chick-fil-A. I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.

Terrible customer service response time. I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.

Clumsy process to redeem awards. Redeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days. The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth.

Missing ability to order certain items. You can’t order some drinks with meals, and apparently pointing this out is “unsolicited feedback”. What a joke. What a bunch of mumbo jumbo just to point out you can’t order a 50-50 drink with a meal, but can from beverages, and there’s no price difference. “ Chick-fil-A is fortunate to have many loyal customers. Many of these fans take the time and effort to inquire about sharing their own ideas about ways they wish to see us improve - whether it is adding a specific new product, service or feature. We are grateful for our customers` intent, and this motivates us to work even harder to keep improving. Unfortunately, it is our corporate policy not to accept or consider any unsolicited creative ideas. This is a difficult decision because we realize that by following this policy, Chick-fil-A may miss out on some great ideas from our customers. We would rather miss out on some of these ideas than to risk any potential future misunderstanding should Chick-fil-A develop or already have developed a product, service, or feature that may seem similar to a customer`s idea.”

Yay for Chick-Fil-A!. My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.

Kind of annoying. I do love this app.I love the rewards and everything that they give you. I’m only complaining and writing a bad review because of their delivery service. If you want Chick-fil-A to deliver to you you have to pay all these extra taxes, tip, and a delivery fee of $2.99. Which I understand but then all of the meals are so much more expensive on the app compared to when you just go yourself. They raise each meal/item $2 to $3 dollars each. I saw today to see what my total cost would be. If I go and get it myself for a breakfast meal it’s $9. As if I do delivery with all the taxes and all the fees my meal came out to almost $20. Plus my food always comes poorly packaged, cold, and not filled up. We’ve complain to the point of just getting free food, but even the free food is bad lol. Maybe it’s just the chick fil a on trinity mills that we go to. Yes, I just get my chick fil a on my own from now on

Needs a “referral credit” feature. I love this app! I’ve had it since 2016 when it first came out. I love that you get treats whether you buy food or just because. I love that now you can scan your receipt if you forgot to scan your app at the restaurant. I love that you can place mobile orders and skip long lines (even though the lines move super quick anyway). I tell all my friends that they need to download the app, especially if they have kids, because let’s face it, Chick-fil-A is the best option for “fast food.” I put it in quotes because Chick-fil-A is my favorite restaurant and I don’t qualify it as fast food. With that being said, the only thing that can take this app to the next level is a referral credit option. When I refer people to download the app, it would be nice to get treated in any form. Perhaps a head start to a treat, a free treat option, or cash placed onto the app. What do you think?

Check your card accounts after purchasing. Twice in the last week my mom has placed mobile orders that include redeemed rewards for free items. Both time when placing the order, the free items were reflected in the total in the app when completing the order … even the e-mailed receipt matches. However, after picking up the order the price changed to the regular price, as if no rewards were redeemed, and the full price was charged to her card. She went back to the restaurant twice and spoke to a manager. The first time the manager gave her cards equivalent to the rewards redeemed. The second time, another manager was flat out rude and refused to give a refund … she didn’t even want to give any promo cards when presented with proof of what was in the email receipt vs what was charged. This second manager claimed a refund could not be issued without the food when the food was clearly not the issue here. Please check your receipts and card accounts after purchasing using the mobile app for pickup. Make sure you ask for a receipt when picking up as well. Something is clearly wrong here as this has not happened before after using the app for many years. It makes me wonder if this is happening to other people who are not noticing.

Confused CFA Guests. As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)

Time Saver ! close to flawless so far. This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.

Rewards doesn’t work!. Love everything about this app except the Rewards redemption. I selected my reward, added it to my order; then clicked on my favorite saved meal. Reviewed my order but the reward wasn’t listed. Went back to the rewards section; it had deducted the points. Hmm?!? Added a note (not enough characters allowed in this section!!) to confirm reward to be included in my order. Got to the pickup window, asked if my reward was included. Employee had no clue, told me my “reward points are probably there.” But “I don’t get the salad now?” Again, unconcerned response. She didn’t ask if I wanted to purchase the salad now. I didn’t want to hold up the line behind me in the drive thru, so I left; went to another fast food restaurant to order — problem free — so my husband would have something to eat too. This issue needs to be fixed for customers AND so there is an easy way for the employee can add the reward during pickup.

App has too many weird glitches. I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.

Can’t add multiple gift cards or multiple orders. Account switch limit. One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!

why YOU should get Chick Fil A. Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.

App is great but some stores have issues. I use the app quite a bit and never encounter issues but while in Houston, TX I had a major problem. The app showed a store was open past 10:00 p.m which was fantastic except after ordering my meal and only given the option for carry out, I was disappointed to find the doors to the restaurant locked! The officer inside explained the drive thru was open. I told him I had a mobile order and he explained to me they would have it. Once to the menu to order o told them I had a mobile order. She originally said she could not locate it. After giving her the order number she found it. When pulling up to the window the order was completely wrong and I had to hand them my phone to review the order. They did get it right but did not apologize for the inconvenience. I don't fault the app as much as the management at the location. If they are accepting mobile orders they should be open or allow you in. If they are not going to do that, then they should utilize the curbside delivery spots that other stores have. This was a frustrating visit and it did not have to be.

Inconsiderate step backwards. This latest update is the perfect example of how the corporate types are just completely disconnected from the people that are working in stores. They updated the app where you can no longer add special instructions but they don’t take into account all the different ways you can build something - for instance I want a Cobb salad but instead of those nasty dried peppers I like granola - there’s no option and where I used to be able to easily request granola in app I now have to call the store and often times they’re so busy the ball gets dropped and I end up without. The app verbiage is basically if there’s something you need that you don’t need let a team member know and they’ll get it. So in Texas today it’s 107 outside. If I were in their shoes I’d prefer to make one trip to a car not 2-3. And these changes were made with no consideration for the employee experience and without considering all the possible ways someone could order something as well.

Exploring the App. My review is about the app itself. I can’t order buns separately. You can in store. When I add items to cart I would like the option to go to cart and review, see price and make changes with price prior to it forcing me to pick a location. No where does it show breakfast hours. I had to go to Google it. I agree with others that the point of an app is to be supported at all locations. If all locations don’t have say a parking spot for to go orders then it’s needs to be advised before you place your order. It’s not the customers job to figure it out after they arrive. App folks get on the phones and call locations you load and ask. I don’t want to use the app yet until I contact the store each time to find out. By the time I do that I can just go through the line or in store and order. My time is more valuable than in-app freebies. For those that have issues with your stores, hit twitter and email corporate. This has always worked for me with numerous chained stores. In my experience it’s mostly a training issue “such as a lazy manager not training, a specific employee, or a store that doesn’t follow corporate rules. It goes a long way when corporate here’s of an incident in a particular store, “you will get freebies” as opposed to blaming the chain as a whole. Yelp and FB are ok for complaints for customers to see but if you want to get results and see changes Corporate and Twitter are the way to go.

My 2 cents because I use the app daily. So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback

Good food, high rate of error with orders. As always, food quality does not disappoint, but rarely get an order that’s filled according to the order. What a let down to get home to find there’s no dressing or the wrong dressing or one of the other food items is missing! Love the ease and convenience of ordering, paying and picking up using the app from my vehicle. I find the error rate is highest at this location compared to two others near my home. However, this happens to be the one closest to my travel routes. I will actually go out of my way to order from either of the others just to avoid these errors. Please don’t suggest I check the order before driving off, it’s hardly convenient and the majority of times other family members order. Try getting them to check before driving off; just not likely to happen. Besides, customers don’t expect such errors. Please address this issue at the location on Two Notch Rd. & I-20 in Columbia SC. Thanks for your attention to my concerns.

This app is RIDICULOUSLY AMAZING. If you love Chik-Fil-A, you NEED to download this app!!! It’s SO CONVENIENT! Like I don’t remember how I even got to downloading it but all I know is I use it a LOT more than I thought I would (almost more than yelp lately, whaaat?!). I mean Chik-Fil-A’s drive thru service is already top-notch fast, but if you don’t mind walking a little (the app is carry-out only) then you’ll get your food even faster than drive-thru... you even skip the lines inside!! The app is super easy to use and has a picture, prices, and calories for each item. I made an order during rush hour from my car in the parking lot, walked in, and they were already done. I kinda felt bad because the register lines went out the door and drive thru was slammed. Not to mention FREE FOOD!!!! The app gives you a lot of free stuff for using it!! I’ve gotten free waffle fries, a couple free sandwiches, free ice cream... I love this app.

The only way!. Since the first time I downloaded the app, I have yet to order any other way. From curb side pick up, to the drive thru, or even walking in to pick up. Everyone knows Chick-fil-A is always busy, and it’s an obvious reason. How I pick up depends on the line inside, or the drive thru. It remember your most frequent orders, so you can literally get your favorite meal with two clicks! I would give it 5 stars, yet one time they didn’t put my sauce in the bag. Everyone knows you need the sauce. I didn’t complain to them, because let’s face it, the Chick-fil-A staff are the most courteous and joyful crew I’ve ever been served by. They even give my pup a biscuit at breakfast! I highly recommend using the app. Even if you’re going to dine in! Your order will be waiting on the counter, with your name clearly shown on the receipt! Plus they give rewards for using, like the free sandwich I got just a couple days ago!

This app is actually very good.. I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.

They do pretty good, except with instructions. I’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating. My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected. This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company.

Pretty Perfect. This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁

App Hacked, Nothing Was Done. When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.

I want to love the app like I love Chick Fil A. This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.

Is it me or did every fast food place get SLOW?. The app tells the location to prepare the food when “you’re closer” and then after its recieved you can wait anywhere from 6-10 min after you arrive. At that point why use the app lol Just order in line. So now you have people hitting the “already at location” in advance because they are not gonna wait when they ordered ahead. It just shows these companies have tried to adapt with systems to take any order they can but in the process have not developed store systems to handle it. Let alone staff up to accomodate the extra orders. Since having online orders chic fil a dine in and drive through now takes longer. And like most places, when your meals exceed $9-12, you might as well do take out from a real restaraunt. Fast food is no longer a convenience when time constrained, its always a inconvenience. I love Chic Fil A, but im noticing a terrible trend among companies post covid, another time line event that has shifted things for the worse. Every decade it happens.

Chicken bussin. Omg I love these places 🥵🥵🍆🍆🐥100%would smash I love u chicken is so dry and pasty and they WERE OPEN ON A SUNDAY also they didn’t say my pleasure also sundays r for wap, and it’s the Lord day so god help me I love the lemonade and to salty and busin( that’s what my grand kiddos say) I want to be sponsored bc the Mc chicken is so good and the Big Mac is goooood I want to put god first but I can’t when the quarter pounder w/ cheese lettuce and tomato and onions and mustard and sweet and sour sauce and u can’t forget the pickles and cookies and if u take the filet o fish and dino nugs r so bussin bussin I also love the wapper u make it so good when u put I good sauce on it wink wink***😩😩😩if u know what I mean. I also learned that my great great great great great great x10 founded it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!im so proud of her!. I wish u could put more of that goooood sauce on wink wink nudge nudge ***😩😩🥺if u want I can give u some tonight at my place at 11pm have fun belly on your first day 👍have fun in worship camp tommy

Has its pros & cons. I like the convenience of being able to place my order on the app. However, there’s some things I don’t like. If you have a gift card, and it’s not enough to cover your meal, they will make you reload the gift card with at least $10. This is a trick so you constantly have to give them more money in a never ending cycle. Say you have a gift card for $5 and your meal is $10, they make you spend $10 to reload the gift card, so you now have $15 on the gift card. Now, you have $5 left on it, so the next time you want to use it, guess what, that’s another $10… it’s a never ending cycle. Basically, avoid using gift cards on the app because it’s a scam. Use your gift cards in person so you can use cash or your debit card for the rest of the balance so you’re not overpaying all the time. Also, I tried to order breakfast @ 10:15am to be delivered to my house. The app says ‘15 minutes left for breakfast’ or something like that, but then has locks on all the breakfast items so you can’t order any. How can’t I order breakfast and it’s before 10:30?? And why is it that some locations only deliver for like 3 hours of the day?? Tried to get some delivered at my job and it said delivery hours for the location are 1pm-4pm… so basically the hours of the day when most people aren’t eating. Weird.

Doesn’t know where you are. Ever since they added the new “we’ll start preparing your food when you get close” feature (which doesn’t even work by the way), the app can’t tell when you’re at the restaurant. The past 8 times I’ve ordered on the app it’s shown me right on top of the restaurant on the little map but when I click “I’m already here” it always acts like I’m not here, like it says “are you sure? It doesn’t look like you’re here yet.” When I’m literally right on top of the restaurant on the mini map. Chick-fil-A is the only order ahead app that doesn’t let you designate a time and it doesn’t get your food ready when you get close. So in short, ordering in the app is useless because it’s usually slower than going in the restaurant or drive through. If you want points I guess the app is great, but their whole order ahead system is leaps and bounds behind everyone else’s, so don’t expect much in that department. I’m sitting here typing this while I wait 15 minutes for my curbside order because the app can’t get my food prepared any sooner apparently. Fix your app Chick-fil-A.

Good Service, Poor App. It’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store. Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work.

At my wits end; I want to give 5 stars. I don’t know if there is a glitch with the latest update, but my mobile orders have been wrong for the past couple of weeks. It started when I reordered a previous meal (sausage muffin breakfast) but the order my store got from the app was a sausage biscuit breakfast (I’ve never ordered that and I detest their biscuits). A couple days later I ordered a chicken sandwich with ADDED bacon (I double checked and screen-shot my order just in case) and I got a sandwich with NO bacon, NO BUN. The online order they got at the store clearly had my name and had a no bacon/bun request, which didn’t match my receipt (I showed the store my pic of my order and the receipt and they didn’t know why it changed). I’ve been back 3 more times and this keeps happening: the order my store gets on their end doesn’t match what I selected on the app. And it’s not a supply chain issue; whenever I go inside and ask for a fix to my meal, they always have what I originally ordered. While I do like collecting free meal cards from my local store, I just want the app to work again and get my orders correct. I’m tired of playing meal roulette.

Honolulu Makiki needs help. I order extra of everything practically and I’m charged for it but the receipt doesn’t show the extra except for one item and I don’t get the extra but I am charged for it. This app is irritating and that it lists everything I’ve ordered in the past and tries to start out with that particular item. I wish they would not list things I’ve ordered in the past unless I have actually favorited it. The people that put the order together should get their act together as well. I ordered two completely different salads and they put the lids with the ordered items on the wrong salads. In the end we did get the correct salads except for extra ingredients but because of the lackadaisical way of doing things by the woke staff at this particular Chick-fil-A it was confusing once we got home. Also, I wish they wouldn’t try to stuff to Salads in the one bag. This place has great salads. But you can’t get what you want because the app print out apparently what we ordered extra but it sure charges us. I have.

Good App Poor Experience @ Restaurant. Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.

Hate tapping “I’m Here”. I cannot count the number of times I’ve had the app tell me that I “placed an order” only to arrive at the restaurant to find the order has not been placed because I forgot the counter intuitive and asinine need to scroll down several pages to the bottom of the screen and also press the “I’m here button”. I suppose this is intended to be considerate allowing staff to deliver carry out orders hot but ai hate it. The picky may call me a minority but don’t give a hoot about hot (actually I prefer warm or cool) because I’n here for FAST food. When I’ve placed an order, I expect the food to be ready when I arrived (ideally cool enough that it won’t burn me if I scarf it down and get back on the road). Having an automated maitre d’ feature trying to make sure my food is hot. It’s not only inconsiderate it’s an inconvenience. I love all the other features of this app. This one has been such a persistent nuisance, that next year I do not intend to patronize Chick-fil-A at all. I’m going to find another fast food app with fewer pretensions toward five star service that allows me to order ahead and has the food ready when I arrive without the need to press two buttons to confirm the same thing that should have been implied in the first action of acarry out order button that offers a false confirmation of “order placed”.

I just want breakfast. You keep changing the rules on me! Once I phoned in an order for breakfast, it was after 10:30 before I could get to the restaurant, when I walked in they told me they can’t do breakfast after 10:30 and since I hadn’t payed for it before hand , no chicken minis! Today I went thru my mobile app, the restaurant closest to me was closed today (4th of July),so I ordered from the next closest store. Had my order in by 10:10 and paid for it thru pay pal. It’s was after 10:30 before I got to the restaurant! I went in and yes the had an order in my name, but since it was after 10:30 they couldn’t prepare my order! I said that I order before 10:30 and used my pay pal. That’s when I was told I needed to call before 10:30 to let them know I was running late?! If I could make it before 10:30, I would not need to place an order before 10:30! When I placed the order for pickup and checked out, I saw a statement saying they would have it ready for pickup. I didn’t see anything about having to call in prior to 10:30 and I didn’t receive an email telling me I had to do this! Not that I would have read it since I was driving on a major highway!

Employee. As a chick fil a employee, if you are having trouble with payments not going through at the restaurant but on your phone that has to be taken up with your bank. If you are having trouble using your rewards to get something free it has to be ringed up separately to get your rewards. So when you say what you want and you don’t say I want to take off for something that causes us problems because we have to cancel the whole meal and ring your order up separately so you get your item for free. Also we get signed out of our iPads a lot so when we take your order and you pay and it signs us out we have to ring up your order one more time and you will have to pay again but the first payment will come off of your bank account it will just say pending and it will put the money back please don’t get an attitude with us over something we have no control over. I hope this help.

Things cost too much in points.. Things would be more affordable and people would be more inclined to purchasing more when they see faster rewards. For instance, A fry will cost 600 points. The average rewards member gets 10 points for every one dollar that they spend. So theoretically, the average person still in a rich status will have to spend $60 in order to receive a small fry that cost between $2-$3 depending on location. This will mean that the average customer will have to come into the store 10 times and buy ten fries. The math ain’t mathing… as someone who has a masters in business finance and marketing, I suggest that in order to redeem points the redemption cost goes down by half. This wooden Cline or younger market because now becomes affordable to the average kid who has an allowance and also appeals to the parent because now they can come to Chick-fil-A more frequently saying that the amount of points it cost to redeem a free item is less.

Rewards program has been DOWNGRADED. Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.

Decent app, not thrilled with the rewards.. So when the app started it was great. I felt as though the points to get a reward was relative and you’d get random rewards from stores too. I don’t remember the last time I got a random reward and the points have gone up to earn a reward too. I eat at chick-fil-a fairly often, and even as often as I eat there it takes forever to get to a better rewards status to make it easier to earn rewards. That’s my one complaint, not enough rewards to justify the app taking up space on my phone. 🤷🏼‍♀️ I think companies forget that you only have so much space and it’s a big ask for them to expect you to keep the app on your phone and take up real estate when the app doesn’t make it enticing to keep it on your phone. All I’m saying is that competitors make it worth your while, and we all know Chick-fil-a isn’t hurting for money….so it doesn’t track. Even if it was like some kind of special deal like on Mondays you get a $1 off your meal or something, that would be great. I don’t know, just something to think about.

Good overall but should allow Dine In option for mobile orders. I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.

App not working. Just in case someone else experiences this: I have an iPhone 7S. I’ve been using the Chick-Fil-A app for just two years now. I’ve never had any trouble until May 2022. The app just stopped working. I reset my phone, closed out the app, reset the app, logged out of the app and logged back in. I deleted the app, re-downloaded the app and finally updated the app. After the update, the app worked once. I placed an order and was good. Two days later, I attempted to use the app and nothing. I have to delete the app, and re-download it every time I need to place an order. This is insane. I’ve already updated it, and there’s no reason it should not work. I wish the review section could have videos posted, because I would gladly record my troubles. Anyhow, if someone is experiencing the same thing, maybe you found a solution you could share. I’m now in the process of spending my points and being done with the app and Chick-Fil-A. I’m a huge app user. I want my food ordered and ready when I pull up to any spot. If I have this much trouble to have that small ease and joy of ordering my food, then forget it. Hopefully this all gets resolved.

Needs additional feature for allergies!. Tonight I ordered a Cobb salad in addition to several other items for curbside pick up. Within the item notes of the salad I put in capital letters “NO EGGS - allergic” because there was no option to order my Salad minus any ingredients. I also included within the whole order notes the same comment, in capital letters. I get my order quickly at curbside, but I’m disappointed to see my salad covered in egg. It’s been an exhausting day, my family is home starving and the restaurant is extremely busy. So I just take my incorrect order home because I don’t have the time or energy to go inside, with NO receipt, and wait for a new salad. At home we had to switch around who was eating what since the egg is chopped so finely it literally cannot be picked off. CFA is so accommodating of allergies when eating within the restaurant, it would be nice to see that accommodation extend to the app as well!

Not a secure app. Would not recommend.. I Just deleted the app after someone guessed my password, changed the email address on file and started fraudulently making charges for a restaurant location in another state using my card number saved in the app. Changing the email address saved on my account prevented me from being alerted to charges being made to my card stored in the app. While I wasn’t made aware of activity on the app, either by push notification or email, my bank immediately alerted me of suspicious charges and I began the long process of tracking the fraud. Thankfully my bank was able to credit all the fraudulent charges to my account, but Chick-Fil-A has done nothing but send an automated, blanket email blaming users for how they set their passwords. Additionally, (as of this writing) they don’t use any sort of multi-factor authentication to alert a user of unauthorized account changes. I have learned not to trust a company with my financial information if they do not utilize security measures to confirm the user making changes to an account.

Not pandemic friendly. There is no option for walk-in not everyone drives so there needs to be support for non-motorist. As the app currently is, frustrating experience for both the customer and employees please add support for walk-up customers. Other than this the app itself great however there is a few options that could be added such a customizing food orders and reducing the amount of steps to redeem customer loyalty points. But yeah as it is I still say it’s pretty solid. Navigation is still simple and straightforward One thing to be aware of when using gift cards once you transfer your balance to the app the card no longer has any funds which I feel is a bit curious Below is my pre-pandemic review Original title: Only good to skip the line The ordering experience is great. Easy UI navigation is a breeze However I feel there are a few issues I need to point out, on more than one occasion my order was not correct. I love the app just be cautious of receiving your order correctly, it’s highly aggravating and from what I experienced it appears managers don’t take the customers side I was told there would be an investigation on the matter which consisted of only merely asking an crew member which in my opinion is highly subjective who would own up to an error hard evidence would be rolling back some camera the manager actually had the audacity to contact me back to give me his workers defense when I personally witnessed the error first hand

"A Convenient, Rewarding, and Delightful Experience". I recently had the pleasure of using the Chick-fil-A app, and I must say, it exceeded my expectations in every way. One of the standout features is the array of free rewards available just for using the app, from complimentary food items to special discounts. The integration of delivery options through Grubhub at the end of the transaction adds a convenient touch, ensuring that I can enjoy Chick-fil-A's delicious offerings wherever I am. Additionally, I love the occasional games offered within the app, where I have the chance to win even more free food and drink items. It's also worth noting the generous birthday rewards granted yearly, as well as the unexpected delight of random free food items awarded, making every visit to Chick-fil-A a delightful experience. Overall, the Chick-fil-A app seamlessly combines convenience, savings, and fun, making it a must-have for any Chick-fil-A enthusiast.

Love it so much, one thing consistently bother me though. I have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience. But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards. Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app. Overall, wonderful. If the features above were added, it would only make the experience better!

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More customizable friendly menu pls. Chick-fil-a has one of the best food ordering apps, however, most locations are known to nickel and dime people for extra sauces, napkins, utensils, or other plasticware. Due to this, it would be a much smoother process for customers AND cashiers if the app included a section for extra supplies (not just 8oz sauces). It would also offer customers consistency and transparency as one location might charge $1 for an extra item, another will charge .30 for the same item, while a third won’t charge at all. Most customers don’t mind paying extra, however, when there’s no consistency or transparency regarding additional charges, customers feel lied to and taken advantage of. It’s a very simple fix that has been implemented by plenty other (less popular) dining establishments across platforms, especially considering all the delivery apps used nowadays.

Great app, but I feel betrayed by the company.. When I was a kid I remember driving hours just to eat at Chick-fil-A. The reason for the family trip? Because Chick-fil-A was in a fight with a bunch of gay people and we were going to show our support. And I have continued going out of my way to eat at Chick-fil-A whenever possible. Because I understood that there was a company out there fighting for their convictions. They were a company that stood for the regular American. I’ve spent thousands of dollars with them. So imagine how betrayed I am when I hear that they’re now the company that caves to pressure. A couple people mad about how they donated money and now they stopped donating to the Salvation Army. Instead I d fighting with the gay ESG and “inclusion diversity movement “ they started hiring them. They didn’t need to cave in!!! If they had just fought the customer base would have had they’re back. So if they’re gonna cave, why am I gonna drive an extra 20 minutes to eat there?? Know your customer base, and boycott Chick-fil-A.

New updated app not working. Was at a nearby store and decided to order chick fil a through the app in order to pickup on my way out of the shopping center and avoid the drive through line. Placed my order in the app and then closed out while I was headed to parking lot pick up spots. When I opened the app back up, the “my order” section was a blank white screen. Which therefore would not allow me to check in for my order, or even know if my order had been placed. After turning off my phone, deleting and re-downloading the app, it still was not working. I decided to try and replace my order, but when doing that am told that I cannot edit my order and that I need to “check in” or “cancel” the order. I am now unable to check in and unable to place a new order. I even tried at a different location. I ended up leaving disappointed and frustrated without any food to show for it. I will likely stop using the app and therefore go to Chick Fil A a lot less because I no longer have the apps convenience.

Rewards. The last few times that I’ve gone to this location the same boy has checked me out. I was told that the spicy chicken deluxe that I was buying would be deducted from my rewards. When I went back later to check my receipt I realized I was in fact charge for the sandwich that was supposed to be free. Just now I went to this Location I asked the cashier about the sandwich that was supposed to be free and he told me that there wasn’t a such thing as a free spicy chicken sandwich deluxe. I guess he was just in a hurry and trying to get me through line because once I left I went through the app and found out that there is a free spicy deluxe sandwich and I could’ve been getting them free all along. I’m a regular customer (2-3 times a week) and I just realized that the last 3 visits that my sandwich was NOT free. I am just now realizing it since I use my debit card each time and I’m not trying to hold up the line myself. Please go over the rewards program with the cashier at the window.

Mom’s new friend. This app is the best for busy moms. Previously, I would have to stand in line and my kids would play in the play area, running back to me to make sure I’m still there. Not anymore. I enter our order, either at home or sometimes after I get there, sit down near the play area and my kids play, peeking out every now and then to check on me. If I don’t feel like dining in I opt for curb side and don’t have to worry about even getting the kids out of the car. As far as rewards, my CFA always seems to have some kind of free deal going on or free coupon floating around (plus I got the calendar deals), but now I can choose my reward. And I LOVE how I can combine deals so even during a lean week I can still take the kids to CFA for food they will eat and a cooking mess I don’t have to clean up, and fun for all. Plus they have the best iced tea and cookies 😁.

Service. First off I’ve been eating at your locations for well over 10 years, I tried ordering a sausage egg and cheese at 20 after 10, it wouldn’t let me, I was on my way to the DeLand store, I called the phone just rang and rang…I called back 3 times, a Savanna answered the phone I explained to her, her response was she was on a catering call and couldn’t pick up, then being it was after 1030, she couldn’t help, I tried to explain I’m literally 2 minutes out by now, she refused in a very Curt and rude manner…I pulled up came in and a Shanon also came and gave me the same useless and unresponsive speech, She said we only have one phone line, ect… With both of these so called managers, neither one offered any resolution other than just giving me excuses, then both huddle together and speak ill of me while I’m ordering my coffee, thinking I don’t hear them.. I have NEVER had a bad experience at Chick-fil-A, all she had to do was pull a sandwich out and hold it for me as the fault was theirs not mine. Extremely disappointed!

Great Rewards Program, Easy to Use. This app gives you about 8% rewards (in terms of cash value) whenever you use it, and that can increase up to around 10% if you upgrade your membership (which happens automatically so long as you eat at Chick Fil A’s often and pay through the app). The app’s also easy to use and navigate, and it periodically gives you freebies. For example, I live in Atlanta. The app detects my location and gives me about one free breakfast entree each month as a surprise. Basically, awesome app, although the location-tracking function (when you place a mobile order, you have the option of allowing the app to track your location as you walk to the restaurant so that it can prompt you to click “Prepare My Order” when you’re close) ought to turn off automatically after the dish has been served.

You can’t order ahead, and that makes the app worthless. Chick Fil A has great food. Apparently they’re tired of that food sitting on their counters, and they’ve decided to punish app ordering customers instead of putting all their DoorTrash orders off to the side. All mobile orders are not prepared until you arrive at the restaurant, and your arrival is determined by GPS tracking. So you have a half hour lunch, and you’d like your food to be ready for you the second you arrive? Sorry, can’t be done, unless you deny the app location permissions - which has it’s own issues. This update is a disservice to app ordering customers, and is the primary reason why I deleted it. If you’re not going to make my order until I’ve arrived at your restaurant using GPS tracking, I might as well just go through the drive through or walk inside. Until it changes, I’m done with the app.

New update really limits customization. This app has been updated for the worst. They supposedly removed the special request feature because they enhanced their customization options. In fact they removed the option while still limiting customization. For example: When ordering breakfast, there’s no way to add bacon or extra eggs or extra any ingredient. There are so many other fast food apps that have this feature I don’t understand why a company like Chick-fil-A can’t do that. Seems like a really simple feature and thus makes this a glaring oversight. I can’t even order from the app anymore. There has been a few times now where I know I have to get down and order my food in person but I won’t because the lines are too long so I end up eating somewhere else. The app was fine the way it used to be where I could make special requests. Either update the ability to individually add or remove extra ingredients or bring back special requests.

Marginal functionality. I just loaded the app on my phone, and proceeded to attempt loading my usual order in it to check out its functionality. I immediately found two problems with the app. First, the app only presents curbside and pickup options. I normally dine in the restaurant. I’d like to know that I can bypass the line, as this app has been advertised. The restaurant also doesn’t have a mechanism to separate traditional traffic from app traffic, a separate line for orders through the app. The second problem that I noticed is that when placing an order, you are not allowed to add extras, for example, extra tomatoes, to your entree. Note that this is not a comprehensive review of your app, as it is Sunday and I could not exercise the payment options, but including Apple Pay would be a nice option to add. At this point, without having the first two options, that I initially described available, I foresee the use of this app causing me nothing but frustration and delays.

What happened. I updated the app and now it will not load at all. I deleted it restarted my phone and updated my phone and still it loads completely the same way. I contacted via Twitter, fb, and email and barely get a reply. I’d rather have a much quicker response. The app will NOT load beyond the chick Fil a logo with the dots circling it. I downloaded it to my iPad previously not loaded and it worked fine but I can’t get my iPad to have internet when we are out sooo it’s not like I can bring it with me. I’ve tried numerous fixes on my end and I can not figure out how to get the app to work. Again I’ve - deleted the app multiple times and redownloaded multiple times. I updated my iOS restarted my phone deleted the app again and still nothing still not loading. Not sure what to do from here. Disappointed in your social media response times as well. I wanted to get this fixed this morning. Was going to come in to get some hash browns and was unable to access my app at all.

Constantly Broke. Why? Why is this app constantly breaking? The whole point of ordering ahead via the app is so I can grab and go - saving everyone time. I open the app, main screen opens, I click the button to start my order and nothing. I can select the menu options on the bottom, but nothing within them. Can’t start an order, can’t see account details. Won’t go anywhere. I tried going to my local branch in person but the lines were moving too slow and I would’ve been late for work. The app is supposed to be available to work around this issue. I don’t know who the company hired to make and maintain this app but please either find someone else or give them incentive to fix this. An app that doesn’t work is pointless and just taking up space on my phone and visiting the restaurant is even more pointless if I’m not going to be able to get anything on time.

If It Ain't Broke... Break It x 2. Chick-Fil-A continues to regress in key areas of customer service. They're subtle about it but make no mistake: they're succumbing to the pressure of more profits while it lasts because they know it's not forever they can remain that way. Problems I've had with the app in the past week: 1. Special instructions on the order & on any specific item being removed. Chick-Fil-A team members can still do this at the register, but this wastes my time & there are specifics of my order that used to be possible but now are hit or miss: Vanilla iced coffee 3 pumps (Chick-Fil-A changed it to 2 pumps of vanilla to skim off the top) 2. The mobile app repeatedly would not submit my order. This was at multiple stages of ordering. I had so much trouble that during lunch I had to restart the app 5 times & then ultimately reinstall the app. After taking 20 minutes of my time, I finally submitted & got my order. 3. The app itself is pausing & causing my to restart randomly even outside of the aforementioned trouble with having to restart the app. The customer service is solid, which is why I'm at Chick-Fil-A & not another fast food restaurant yet.. but for now, this app & the changes made without notifying the local operators or the operators not including their employees in on the changes makes for a sour experience when I'm looking for a sweet one. 2. A couple of weeks ago

Needs work. Loved the thought of being able order ahead but learned the hard way you can't do drive thru. I was in a hurry, placed my order and when I got there was told I had to come inside. The entire point was not having to get my 3 small kids out of the truck. Waste of time. Now it's not even giving me the treats. It's been saying I have treats waiting for a week now but the treats never load so it's not tracking anymore and I've wasted 2 visits because I'm not getting credit. Edit on 10/25 - I’m using the app and it keeps telling me to download the app so I can order online. I already have the app and I’m trying to place an order for a tray. It doesn’t let you use the app to pay for catering orders and you can’t add single entrees to the catering order. Would have been much faster to just call the store and place the order. I was also never notified that I had a treat waiting and just saw that one had expired. Disappointed but still love my CFA!!

Neat design and mostly user friendly, however.... I like the design and layout, and the app is pretty user friendly, however, when I tried to place a catering order it brought me to a webpage within the app. Not sure how to describe it other than like twitter's mini web browser when you click and link. Anyway it brings you almost "out of the app" to a new "page" where I am not signed in, and after filling out all the orders I had to sign in, and didn't remember my password since I created my account a while ago and the app auto-signed me in, so I had to cancel order, reset password, and sign in again. I ended up just calling the nearest chick fil a and placing a cratering order that way because of the inaccurate and vague information about the chick fil a location that I was ordering from. Too much of a hassle for me to order any catering platters, so until this "other window" bug or redesign is fixed, I'll still be calling in orders.

App is a headache. Will you still love this app because we could pre-order breakfast and pick it up quickly. After the update they changed several items and how they can be ordered. For instance try to order a bagel sandwich with egg and sausage not chicken egg and sausage. You cannot do it you have to go into the restaurant on the positive it has saved us A lot of money because we quit ordering breakfast from Chick-fil-A also the app update requires you to pick a restaurant before looking at the menu. I think that’s out of order because I want to look at the menu to see what I want before I commit to ordering and selecting a restaurant. Finally there should be a selection that says placed my order now. I should not have to confirm several times before I get to place order. I really do miss the old app. Maybe someday it will get better.

Using App really does NOT speed up the process. Sure all you have to do is say your name in the drive thru so that saves a couple seconds but other then that you still have to wait in line to get to the ordering station and still have to wait in line for the cars before you. You need a couple parking spots for app orders so when you arrive all you have to do is enter your parking spot number. McDonald’s does this and you can tell that your order gets done faster and you do not have to wait in the drive thru line. Here again there really is no difference if you order on the app or just order at the drive thru and that’s kind of frustrating as your literally in the drive thru and your food does not come out any faster as the people who used the drive thru to place their order still get their food before you.

👎🏼 love cfa, h*te the new update. the new update took away the option to add instructions yet it didn’t add the ability to view the menu WITHOUT having to order. they said they replaced that option with customizations but it is not a suitable replacement because there are no customizations! i liked to add the comment for my food to b well done. even though cfa doesn’t do well done, they still try to give you the crispiest chicken when you put that instruction. now i don’t have that option at all! cfa was superior bc they were the only food place that offered a special instructions section. now they’re right at the bottom with everyone else. please bring that back or explain why you took it away ALSO: in the next update, please add the ability to view the menu WITHOUT ordering. sometimes i want to view the menu after i place an order, see what else i could have gotten. with the app, i have to choose pick up or delivery and if i already had an order waiting, i can’t view the menu. please fix.

Not thrilled about the update.... Like others have said, the old app worked perfectly. It was so much easier to use. And it worked. I placed an order with the new app. When I got to the location I clicked the “prepare my order” button and i got an error “sorry. Something went wrong. We may need to resolve this in person.” I went inside and they said they didn’t get the order (it didn’t show up under my recent orders in the app either). So I placed the order again. When I checked my bank account they charged me twice for the same order. I went back to the app and now it shows up that I placed the same exact order twice. I tried contacting customer support via the app on three different days and have yet to hear back from them. Not thrilled.

Looks great, but does not function great.. This app is very sly about keeping you from redeeming points. First off, sometimes when I scan the points do not even come through. Also, the fact that you cannot scan the receipt to earn points is a shame. While going through the drive through, it is awkward to try to scan your phone, and when the store is busy, you don’t want to waste people’s time behind you by waiting for the app to load. This has caused me to use the app on probably 10% of visits. Also, most places with rewards do an equivalent of 10% back for the total amount of money spent, which Chick Fil A gives back roughly 8% with the best status. All three of these reasons discourage people from using the app unlike other restaurants, which is good for chick fil a and saving money but is very sly. Fix this please

Kinda Rude. As I was pulling up to the team member I was moving up to keep the flow of the line and the team member looked at me as if I had irritated him, when I was also trying to help him out of the sun and help keep the flow of the line going. The second day in a row I have encountered odd service and bad food at another location which I have never experienced EVER! All that to say I hope you guys are not another great restaurant that’s going to fall to horrible service and subpar food that makes you want to cook at home to avoid wasting money and having some else’s bad day or lack of understanding to go against what has brought me to love your stores and service throughout the years. And I’m sure if I noticed this at these locations others have as well………

Allergen parent - This app went from great to unusable. My kid has a severe food allergy. The app used to be loaded with the nutritional information and the ingredient declarations. CFA has been our favorite place to go when traveling because getting their information has always been so easy. With one of the latest updates, that information is no longer readily available. When traveling the other week, the airport we were in had a CFA. Rushing for time, we pulled out the app and noticed it was different. The airport location was not an order ahead on the app location so I could get any allergen info since I wasn’t actually ordering. After frantically looking for a couple of minutes we moved on elsewhere. As an allergen parent, you can’t keep a running list of everything the kid can eat all the time. It gets overwhelming. The info needs to be easily accessible to verify in a pinch. Please consider updating it so basic information about your products can be available whether I am ordering or not.

Watch out if you have a gift card. My biggest problem is using the gift card to pay. You have to buy the exact amount you have on your gift card (that’s been uploaded to your account) or less than the amount of the gift card. The app doesn’t allow you to use a second payment if your purchase goes above your gift card amount. You have to use a credit card to put more money on the gift card if you go over the gift card amount. This seems silly as you can use a gift card and select a credit card for the rest of the amount on all online shopping I’ve ever done. I won’t be uploading gift cards on the app for this reason. I don’t want CFA gift cards for this reason. I don’t want to have to spend more money on adding to a gift card amount. Please let’s make the app more current worth the times and allow it to use a credit card and gift card.

Among the more reliable fast food apps. The Chick-fil-A app is pretty reliable for the most part. Unlike other fast food apps, this one does a good job of informing users if breakfast is ending soon, if a restaurant is not open, etc. Navigability is pretty good. Only real bugs that I've experienced have had to do with alleged unavailability of items. One of their special meals they were advertising and had signs in the restaurant for could not be ordered thru the app. What's keeping this from being a 5-Star review is the app's inability to handle gift card payments well. If you have $5 on a gift card and your order is $8, it will not let you pay out the gift card and then pay the remainder on a debit/credit card. This NEEDS to be addressed. Otherwise, I usually have good success with this app.

Points experiencing inflation. Good app, they’ve made some good corrections like being able to change pickup method. The point scale has been going through some serious inflation. When this started, points could be redeemed at a lower number for each food item. Now the food redemption will require more points. Highly recommend spending your points as soon as you get them before Chic Fil A devalues them further in the future. There’s also a disconnect unrelated to Covid food shortages when the app lets you ask for additional sauces. Some locations won’t honor it and limit their own sauce amount, but don’t tell you. Large Fry = 3 sauces possible. Real life, some stores will verbally tell you the limit is lower so when ordering through the app it’s not always honored. Again, unrelated to the recent sauce/Covid shortages.

Don’t like the revamp. I preferred the older app for both ordering, pick up, and also the rewards program. It used to be somewhat of a game/lottery to see what reward will I be getting, now this redemption of points make it less joyful to see what reward I will get, and also disappoints me that I must spend less amount to get certain rewards. In the old system I will go out of my way to order, and even buy stuff because I feel bad for getting something for free. Now I no longer feel obligated nor will I go as often. Also the order pickup process was confusing: the animation changes now when you get closer to the store, and it makes it seems like by seeing this animation change, the restaurant is now preparing he order; in fact you still have to press a button for them to start an order, so last time I waited 5 minutes before I realized I had to do that. Final note, not all chick til a’s seem to have this working, once I updated the app and ordered, the one I normally go to said they never got the order.

Changed Their Pickup Procedure. Recently they changed their pickup procedures and it has made everything a nightmare. Don’t try to fix something that isn’t broken. I live near a CFA and when we order, my partner is usually the one to go and pick it up. So I ordered today and it immediately says they’re already starting to make our order since we are close by. We haven’t even left the apartment. It’s ready before we even get there. When we arrive, It’s a madhouse with how many people are waiting for their food and how confusing this all is. They then ask us to show proof of our order on our phones so they can look for it because there’s too many to keep track of. It took literally 30 minutes to get our food when it usually takes 10. It has done nothing but make customers more confused and upset. It seems extremely stressful for the workers, as well. Please just go back to the way it was before. Everything was perfect.

Glitches should be fixed. I am normally pretty much a Chick-fil-A ambassador - I trumpet all things Chick-fil-A. My recent experience with the app was negative, however. I knew how much I had to spend before a certain date to keep my red status. But when I got within a week, although still thinking I needed to spend about $11 more dollars to keep it, the app said I had achieved it until 2020. I figured I had miscalculated, so it was a relief to get there. However, the next time I opened it after the rollover date, I was knocked down to silver status. I contacted Chick-fil-A, and basically, the response was “yes, there was a bug that did this, tough luck.” If I had know of the glitch, I would have kept spending to keep the status. I’m not happy with the app or how this turned out. Additionally, the app doesn’t tell you on the main points screen how many points you have and need to earn to keep your status anymore. Please bring this back. Basically, the app was way better before the major overhaul.

DEI. Your core customer base is conservative Christians. You undoubtedly know this. At this time conservatives are rising up against wokeness as being cultivated via DEI. This is a very bad time for Chick-fill-a to be venturing into DEI when the wealthiest corporations are losing dozens of $Billions for participating in this woke ideology. America’s moms are rising up. You don’t want to volunteer to become their next object of scorn. All you will have to do is raise one rainbow flag or sponsor a single drag show and you will take a massive financial hit. Your founder would not be proud of this DEI move. The judgment of whoever brought on this unforced error should be seriously questioned. You should quietly but immediately delete every reference to DEI and get rid of this department. It will ultimately be your undoing if you keep or around.

Disappointed.. I have been loyally using the app for nearly a year now, but recently someone managed to hack my account and use my debit card to purchase a $100 gift card as well as use it on the complete other side of the United States. They also drained the points that I had worked very hard to earn and spent a lot of money to be able to acquire. I have called Chick Fil A CARES multiple times about this issue and requested to have my account be put on hold, but nothing was ever done and my account was still about to be accessed by others for over ten days after calling. I have also used the ‘customer service’ portion of the app but there is never any response! Their corporate could certainly do better with these issues, I am definitely not the first case of account being compromised and points being drained. This has happened hundreds of times before, I guess CFA really doesn’t care. Overall, please don’t add your debit card to the app, even if it is for one use; hackers seem to really be targeting this app. And use your points as soon as you earn them.

Just Don’t. It cost me.. Using this app was a miserable costly mistake. Just Order when you get there and PAY IN CASH! I’m a IT guy and still had issues. Chick-fil-A is great at making great food and personal customer service. Chick-fil-A is Not Good at app development. I tried using this app two years back, but it was unusable. I decided to try again and it was costly. Entering my Food was ok. Selecting a location was slightly buggy. Signing in using Google was ok. Adding two gift cards was not very clear, but somehow happened. Since I was a few cents short of the gift card balance, I linked to PayPal so I could just pay those few cents (There is no warning that you need to pull $25 out of your bank account first and was a pricey surprise for later on) I was prompted to add my color and type of vehicle which was ok. So I thought I was DONE and could get my food. There is NOTHING to tell you that you Are or Aren’t ready to go, so I went to get my food. The order never processed and I was backing up the drive through. Embarrassing! I just gave them my phone and asked them to figure out what needs to go in the bag. I was miffed to find out that I need to pull $25 from bank account to complete the payment of the remaining few cents. After paying up, the app still wasn’t satisfied and never did work. Conduct some Software Quality Assurance already! Suggestion the Chick-fil-A: look at Wawa’s app. It works. Hire their developers!

More customization please. Overall the app is very convenient, especially combined with Apple Pay. My concern though is not having the option to add three pumps of strawberry from the shake stuff to my tea on the app. Yes, there’s special instructions, but I was told they won’t do it anymore because it costs extra and there’s no way to charge through the app for the pumps. So when I order ahead of time to pick up an order for two people, it’s a little inconvenient having to always go in and wait in line for a separate order just for my custom drink. Which is still a very simple order. I’ve been getting this custom tea for 7 years, and every single employee gives me a confused look when I order it lol. Even though an employee told me of the idea 7 years ago. Please just add more custom options for the drinks. I don’t care if it costs extra.

Skip the drive thru line. I love everything about the app! Most specifically the way you can customize any item on the menu and being able to choose how you want to pick it up. Personally, I love doing Curbside because it’s always been faster than sitting in the drive thru and because I’m too lazy to get out of my car and go inside. The downside is that they usually forget my sauces so I end up inside anyways. The only reason this isn’t a five star review is because the app requires you to load money onto it and the lowest you can add is $10. I wish the developers of this app could figure out how to let customers just Apple Pay to pay for the order directly. I would definitely use this app more often if that happened. When I’m not in a rush I like dinning in but never use the app to order because of the limited payment options. I’d u

Whitesburg drive area in Huntsville Al. I love Chi Fil A and eat at one every day. This one is the slowest most non personal facility I have been to in any state. Tonight I waited for ever and the girl that brought my meal basically sat it down and mumbled something and walked off There were two young people working the counter and the young lady was consistent but had no interaction other than asking for the order. the young man kept wandering away and people were lined up out the door on both registers . It's just not like most Chik Fil A stores I go thru Hampton Cove going home and I am going to start waiting and stopping at the chik Fil A there It's high energy and people are smiling and speaking to customers and each other. It is just a better attitude and atomosphere I am not complaining I would just want to know if this were my store

Disappointing Experience. I ordered via the app for curbside service as I usually do, & the app said my order was ready after about 5 mins. I waited for about 10 more minutes, & then called to check the status of my order. The young lady who answered the phone said they didn't know where I was. I made her aware that I was parked in the designated "Reserved for curbside delivery " section & identified via the app the type of vehicle I was driving. She apologized & said they would be right out. After about another 10 more mins my food was brought out to me. I was tempted to put ZERO stars, but I can honestly say 99% of my other Chic Fil A experiences have been pleasant, even though they were at different locations. I hope this location can improve their curbside services in the future.

Not an “order ahead” App!. Really excited to use the mobile order feature during this time but come to find out the dont actually prepare your food when you order! Its basically a “fill in” feature so that when you actually get there you click order and not have to fill in the info then. They wait until you get there then you must click “im here” thats when they begin. So on top of the time in between when you order and getting there you also have to wait however long it takes for them to make the food once you arrive. This is a terrible feature that really needs to be looked at, i was on my way to work (15minutes early) then come to find out this is how it works so I was late to work and had to wait 30 minutes to get my food (20 minutes while there). Oh and I had to call for them to bring it out. This is not an attack on them being slow, that is not what Im saying, this is focused on the app and how its entirely misleading and leads to longer wait times than just drive thru.

Love this app!!. This app is the best out of all the fast food apps I use. Redeeming the rewards is easy. I like that you can trade your points in for a variety of items and you are not limited to how many points you use at one time. Wanted to update my review and comment on some more reasons why I like the app. 1. You can place a curbside order from a distance and the app tracks you and will start order when you get close. 2. This week when it was raining the curbside was closed so I had to pick up my online order through the drive thru. After sitting in the drive thru line with it just barely moving I checked and the app allowed you to change how you would pick up your order to counter. I did that instead. I got out of line parked walked in and order was waiting for me. 😃

Breakfast ordering needs work.. I place my breakfast order at 10:25. I can normally get there from where I ordered within 5 minutes. There was a wreck at the intersection I have to go through so I got delayed. Pulled in at 10:37, clicked I'm here and it said my order contained breakfast items and was canceled and that I was not charged. Not happy. I've cut it close before in-store but as long as my order was placed before 10:30, it was honored. This time, it wasn't. This was my first time using the app. Instead of taking the time to sign up and order, I should've just went ahead and started driving there. I explained my experience to executive director of the location who was coincidentally the one taking my now-lunch order. He apologized and waived my large fry up charge. The app either needs some disclaimer about these types of situations or honor orders placed before the 10:30 cutoff even if they arrive shortly after. One last thing, there needs to be the ability to add bacon as an extra to the sausage biscuit sandwich.

Absolutely horribly undependable!. One minute it works great, the next you have to uninstall and re-install to use it. One minute you can use your rewards, then you can’t. One minute your address is fine, then it is missing information...when it ISN’T missing information. One minute your payment methods work great, the next they don’t work. It’s all very frustrating! This is not a “happened a few times” type thing. This has covered the scope of the last few years. To the point that we’ve stopped using the app all together except when we are at the restaurant. Even then, there were periods we didn’t even eat there. If it weren’t for the quality of their food and my families preference, I would’ve bailed on them and their app. The service from the staff of excellent and they do the best they can. But the developers and store owners need to step it up!! This is ridiculous!!! This is my umpteenth time deleting the app and re-downloading it because of the app’s glitches.

Pointless. It’s cool that you can place your order ahead of time, the app even tracks your location so it knows when you’re close. But it won’t automatically enter your order when you’re close. You have to drive there, open the app and hit “I’m here” for them to start on it. It also has a failsafe when two stores are close by itll make sure you’re sure you’re ordering from the right store but after the second time the app should just know which store I use. Incredibly cumbersome to use the app when it’s supposed to be a tool to save time. Huge fail. The amount of time I’ve sat there waiting for them to make my order I could have just waiting on line and not paid an extra $1 fee when you use PayPal to pay like the app forces you to pay..

Missing Transaction History!. This is the second time in less than a year that my transaction history has disappeared! I contacted customer service through the app yesterday- no response yet, not even one saying they received my inquiry. When I opened the app it said unrecognized device and made me reverify, even though I always use the same device. I did, still no history, so I ended up deleting the app, reinstalling, updating, and my phone is the current version. Still no transaction history. What the heck? It’s just gone. Says I haven’t ordered anything yet and when I do it will show up. Guess what? I went to CFA tonight and- nope, no transactions still. Lame. It’s nice when you get rewards and free stuff, or to order online, but the glitches are frustrating. And the number listed to CALL them gets you a “call can’t be completed at this time” message.

Hacked. Chick-fil-A One Red member here. Account was hacked, someone in Georgia hacking accounts near McDonough location. Notified by credit card company. Not sure how these hackers got into my account. They attempted to reload $100, my credit card company sent me a fraud alert email. I opened the app and there was a whole order in progress. I cancelled. They reloaded $50 successfully and then ordered successfully. Called McDonough location, staff said this is “happening a lot lately!” Had to cancel cards. Changed password. And now i don’t trust this app anymore. SMH. Credit card is working on fraud… called the Chick-fil-A customer service And all the customer service agent can say is “we have a team working on it and can take 5-7 business days”. Let’s see how the greatest customer service company in America handles this…

Great App - Still Some Minor Issues. I love the Chick-Fil-A App, but it seems after each update mine wants to stop working. A few days ago the app wouldn’t locate a CFA near me, all my rewards points were missing, and it changed me from being a Red Member to being a Member. It finally started working again and all my rewards points were there, I was showing as a Red Member, and location search was working. Now after this update the location search isn’t working again and I can’t redeem any of my rewards points, it shows I have rewards points but the options won’t load. So, I can place an order through the app or use my points. I can still add funds to my account and use the QR scan but it easier and faster for me to place my order through the app.

What’s wrong with the app?! 😫. I use this app weekly (I know, I know, we have an addiction), and it usually works beautifully. I attempted to order delivery today and it was just not working at all. The rewards were incorrect and wouldn’t work, and then after I tried to pay, it said my card was expired. I fixed that, then it said there was just an error. I called the store and they recommended updating the app, and maybe deleting it and reinstalling. I did all of this, then started completely over on my order, and the same problems occurred. Now even if I can get it to work, I won’t be able to get delivery because it’s almost cutoff time. I’m not feeling the best and really was looking forward to having lunch just dropped off for kiddo and I. I’m so disappointed.

Excellent. Our local Chick is very busy, and while parking to do indoor pickup may sound inconvenient, it’s far better than dealing with a drive through line which wraps around the building! It’s great to order, drive there and pick up quickly. I currently have two wish-list items for which I would give that 5th star: 1) Please give us the option to pay with Apple Pay or PayPal. I would rather not share my CC info. Jimmy John’s offers Apple Pay and I really like that. 2) In your feedback options, please add the option for us to report that we did not receive the items we ordered, along with the ability to explain what was wrong. Periodically I get sweet tea instead of unsweetened... gah!!! Can’t drink the sweet stuff, have to pour it down the drain. I try to remember to check it before I leave the store, but sometimes I forget.

This is how to do it right. I have been using this app since it was first released and I am still as impressed with it as I was the first time I tried it. The folks who designed it absolutely understood the customer experience. You can easily change the order any way that you like. Want a different kind of salad dressing? Done. Want less or no ice in your drink? Done. Don't like pickles on your chicken sandwich? Done. Also the integration with the curbside or carry out options at the restaurant mesh nicely to make for a seamless experience. That's not to say there haven't been a few hiccups along the way, but with each release they have improved the app noticeably . I actually look forward each time there is a new release because they always find someway to make a great app even better. I think the only improvement left that I could suggest would be the ability to see the contents of your "favorites" before you add them to the cart. Not a big deal, and you can always remove it from the cart if it's not the one you wanted. Sometimes I want lemonade with my meal, sometimes Coke and sometimes a milkshake. I have actually become somewhat proficient with guessing which is which based on the calories alone which they do show. :-)

Needs only one tweak. Absolutely love this app! I have allergies, so I always have to special order my food. This app makes the process much easier, and with much less confusion between customers and staff. I also love the rewards you get! The only thing that really needs to be tweaked, is you can leave special instructions on an entrée, or an entire order, but not a meal. There is a $.54 difference between my usual order when I order everything separately, between the meal. Doesn’t sound like much, but it adds up to about $26 a year, which is a months worth of Chick-fil-A for me. If you leave special instructions on an entire order and you order more than one meal, it leads to a lot of confusion for the staff. Please make things easier for both staff and customers and address this issue. Otherwise, I highly recommend it.

Great when it’s working. I just had a big issue with this app tonight. I purchase a lot of Chick fil a to get my free treats... so I put in a mobile order tonight to redeem my latest one. When I got to the restaurant, the “tap I’m Here” portion wouldn’t come up- the order was completely gone, so I then tried to resubmit another order really quick. It still said I had my treat available at that point. I added it to an order, but it was charging me full price and the app started glitching at that point. I restarted the app, and my treat was GONE from there on out. I know this is totally a first world problem, but geez that was aggravating. The treat never came back to my account. I explained the situation to the girl at the register and she offered me my treat, but I felt like they thought I was lying :((( The app seems to be more glitchy lately. Otherwise, I’ve loved it in the past.

Beware of glitches. They should name the treat program the bait and switch program. The last two times I’ve selected a treat to redeem, it somehow takes off a different treat than the one I chose. The one deleted just so happens to be of greater value than the one chosen. Reporting it to customer service both times, they told me to turn off treats to avoid this. Duh, how can I redeem the treat I want to use if I do that? Beware there is no recourse if funds are taken from your autopay without your permission. On another visit, a cashier charged the autopay on my app while I was trying to get her to correct my order. I was told it was my tough luck by her and the assistant manager. Supposedly once funds are taken off by the store, there is no way for them to reverse the transaction even if they screwed up. I wound up paying for an order of food that I didn’t want. Third complaint, even though I was signed into my account and ordering through the app, I did not receive credit for a sizable catering order.

IN LOVE. Will never go through drive thru again. This app is literally the best thing ever. For some reason no one around my Chick-fil-A really uses it so the curbside parking (we only have two spaces) are always open. This is the most convenient thing ever. You can type what you want to order before you get there, and when you are in the curbside parking you click the button that says "I'm here" and they bring it out to you in just a few minutes. And the app, or sometimes your location, will give you free treats(menu items like a sandwich or biscuit). My location gives free treats pretty often. You can even earn free treats by ordering through the app instead of going through the drive thru. I had 2 free breakfast items for this month. Soooo it's easily my favorite way to order Chick-fil-A now.