Edwin.0889 - Disappointment
I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
CMC171 - App has too many weird glitches
I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using the since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give or parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once a I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.
Veliant81 - This app is actually very good.
I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals.
And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it.
I would absolutely recommend this for any person that is a fan of Chick-fil-A.
I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
Parr505 - Terrible customer service response time
I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used.
Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again.
When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
Isndkgsbskag snak - why YOU should get Chick Fil A
Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
AppleJedi - Can’t add multiple gift cards or multiple orders. Account switch limit
One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order.
One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient!
Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
Drumador - Great App but…
…I always have an issue with delivery ordering. The app itself is fantastic. Everything about it is great but since the delivery aspect of the app is “powered through Door Dash”, that’s where things get weird. I’ll place a delivery order, it’s charged to my card immediately (I’ve been having to check to verify every time because of this issue), but through this mobile app, it states that there is no order. Not even through the Door Dash app. I’ve even called the restaurants that I’ve ordered from when this happens & they say the same thing. There was one time I was instructed by the restaurant to place the order while on the phone with them to attempt to trouble shoot what was going on. I ended up getting the exact same thing delivered twice within about 30min of each other. So over $100 of food within an hour. Now don’t get me wrong since I really love this food but that is just a little ridiculous. Also this issue never happens if I order directly through Door Dash & apparently I’m not the only one who this happens too according to family & friends. If something can be done about this, that would be fantastic. If not, no biggie.
Reedjschueler - Confused CFA Guests
As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
Rynpup - App Hacked, Nothing Was Done
When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
Amberthegreat - Yay for Chick-Fil-A!
My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
Stephanie Lovett - My 2 cents because I use the app daily
So there are three complaints I have, but at the moment I can only think of 2:
1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is.
2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one.
3. Will come back to give feedback
CKW96 - Pretty Perfect
This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
TBS_ATLANTA - Time Saver ! close to flawless so far
This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work.
The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience.
The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.
~337~ for life - App not working
Just in case someone else experiences this:
I have an iPhone 7S. I’ve been using the Chick-Fil-A app for just two years now. I’ve never had any trouble until May 2022. The app just stopped working. I reset my phone, closed out the app, reset the app, logged out of the app and logged back in. I deleted the app, re-downloaded the app and finally updated the app. After the update, the app worked once. I placed an order and was good. Two days later, I attempted to use the app and nothing. I have to delete the app, and re-download it every time I need to place an order. This is insane. I’ve already updated it, and there’s no reason it should not work. I wish the review section could have videos posted, because I would gladly record my troubles. Anyhow, if someone is experiencing the same thing, maybe you found a solution you could share. I’m now in the process of spending my points and being done with the app and Chick-Fil-A. I’m a huge app user. I want my food ordered and ready when I pull up to any spot. If I have this much trouble to have that small ease and joy of ordering my food, then forget it. Hopefully this all gets resolved.
AnthonyDauer - Good App Poor Experience @ Restaurant
Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
Sillishelli - I want to love the app like I love Chick Fil A
This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere.
So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
Sharalegg - Jasper, Al Chick-fil-A
I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
Kudako - Could be much, much easier.
Sure, it is nice to be rewarded for loyalty... but only if you can simply order what you would normally get. The rewards are missing the items that I usually order. Why can’t this just work simply and have so many points correlate to a dollar reward like so many other reward apps? What if 1000 points = $5 off? That would be great! But instead I have to search through the available rewards looking for my combo meal... wait, no combo meal... my sandwich, then my drink, then my large waffle fry... wait no large waffle fry reward so I’ll go with the small this time...
I guess it is another pseudo rewards program that makes it just enough of a hassle that people don’t use it as often.
Maybe this isn’t such a big deal to other people. Maybe it is just irritating enough that when they forgot to put my sauces in the sack today (that I ordered) and then had to consume my small fry and lousy grilled-chicken sandwich (I meant to get the regular sandwich, but clicked on the wrong reward button) without sauce it inspired me to leave this review. I was tempted to go back for the sauce, but 10 miles down the road... writing this review was easier.
Ostatemike - Good overall but should allow Dine In option for mobile orders
I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
Nancyw69 - ONE THING NEEDS IMPROVEMENT
The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED
So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it!
And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected!
One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup!
In the end, I don’t really understand why the message part is SO limited with spaces! :/
Blaakpilot - At my wits end; I want to give 5 stars
I don’t know if there is a glitch with the latest update, but my mobile orders have been wrong for the past couple of weeks. It started when I reordered a previous meal (sausage muffin breakfast) but the order my store got from the app was a sausage biscuit breakfast (I’ve never ordered that and I detest their biscuits). A couple days later I ordered a chicken sandwich with ADDED bacon (I double checked and screen-shot my order just in case) and I got a sandwich with NO bacon, NO BUN. The online order they got at the store clearly had my name and had a no bacon/bun request, which didn’t match my receipt (I showed the store my pic of my order and the receipt and they didn’t know why it changed). I’ve been back 3 more times and this keeps happening: the order my store gets on their end doesn’t match what I selected on the app. And it’s not a supply chain issue; whenever I go inside and ask for a fix to my meal, they always have what I originally ordered. While I do like collecting free meal cards from my local store, I just want the app to work again and get my orders correct. I’m tired of playing meal roulette.
Blaumontag - Not pandemic friendly
There is no option for walk-in not everyone drives so there needs to be support for non-motorist. As the app currently is, frustrating experience for both the customer and employees please add support for walk-up customers. Other than this the app itself great however there is a few options that could be added such a customizing food orders and reducing the amount of steps to redeem customer loyalty points. But yeah as it is I still say it’s pretty solid. Navigation is still simple and straightforward One thing to be aware of when using gift cards once you transfer your balance to the app the card no longer has any funds which I feel is a bit curious
Below is my pre-pandemic review
Original title: Only good to skip the line
The ordering experience is great. Easy UI navigation is a breeze However I feel there are a few issues I need to point out, on more than one occasion my order was not correct. I love the app just be cautious of receiving your order correctly, it’s highly aggravating and from what I experienced it appears managers don’t take the
customers side I was told there would be an investigation on the matter which consisted of only merely asking an crew member which in my opinion is highly subjective who would own up to an error hard evidence would be rolling back some camera the manager actually had the audacity to contact me back to give me his workers defense when I personally witnessed the error first hand
Curtisamongus - Rewards program has been DOWNGRADED
Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.
Amy_dub - Needs additional feature for allergies!
Tonight I ordered a Cobb salad in addition to several other items for curbside pick up. Within the item notes of the salad I put in capital letters “NO EGGS - allergic” because there was no option to order my
Salad minus any ingredients. I also included within the whole order notes the same comment, in capital letters. I get my order quickly at curbside, but I’m disappointed to see my salad covered in egg. It’s been an exhausting day, my family is home starving and the restaurant is extremely busy. So I just take my incorrect order home because I don’t have the time or energy to go inside, with NO receipt, and wait for a new salad. At home we had to switch around who was eating what since the egg is chopped so finely it literally cannot be picked off. CFA is so accommodating of allergies when eating within the restaurant, it would be nice to see that accommodation extend to the app as well!
Corkalu - Rewards doesn’t work!
Love everything about this app except the Rewards redemption. I selected my reward, added it to my order; then clicked on my favorite saved meal. Reviewed my order but the reward wasn’t listed. Went back to the rewards section; it had deducted the points. Hmm?!? Added a note (not enough characters allowed in this section!!) to confirm reward to be included in my order. Got to the pickup window, asked if my reward was included. Employee had no clue, told me my “reward points are probably there.” But “I don’t get the salad now?” Again, unconcerned response. She didn’t ask if I wanted to purchase the salad now. I didn’t want to hold up the line behind me in the drive thru, so I left; went to another fast food restaurant to order — problem free — so my husband would have something to eat too. This issue needs to be fixed for customers AND so there is an easy way for the employee can add the reward during pickup.
Gabrielle Zoe' - Needs a “referral credit” feature
I love this app! I’ve had it since 2016 when it first came out. I love that you get treats whether you buy food or just because. I love that now you can scan your receipt if you forgot to scan your app at the restaurant. I love that you can place mobile orders and skip long lines (even though the lines move super quick anyway).
I tell all my friends that they need to download the app, especially if they have kids, because let’s face it, Chick-fil-A is the best option for “fast food.” I put it in quotes because Chick-fil-A is my favorite restaurant and I don’t qualify it as fast food.
With that being said, the only thing that can take this app to the next level is a referral credit option. When I refer people to download the app, it would be nice to get treated in any form. Perhaps a head start to a treat, a free treat option, or cash placed onto the app. What do you think?
Bookgirl262 - They do pretty good, except with instructions
I’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating.
My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected.
This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company.
GaRailroadMan90 - The only way!
Since the first time I downloaded the app, I have yet to order any other way. From curb side pick up, to the drive thru, or even walking in to pick up. Everyone knows Chick-fil-A is always busy, and it’s an obvious reason. How I pick up depends on the line inside, or the drive thru. It remember your most frequent orders, so you can literally get your favorite meal with two clicks! I would give it 5 stars, yet one time they didn’t put my sauce in the bag. Everyone knows you need the sauce. I didn’t complain to them, because let’s face it, the Chick-fil-A staff are the most courteous and joyful crew I’ve ever been served by. They even give my pup a biscuit at breakfast! I highly recommend using the app. Even if you’re going to dine in! Your order will be waiting on the counter, with your name clearly shown on the receipt! Plus they give rewards for using, like the free sandwich I got just a couple days ago!
Jajdjfjdkakfn - Extremely disappointed
For the first time ever, I’m dissatisfied with CFA and not because of their food, service or anything operational. I’ve used this app for years and suddenly I can’t view my past transactions. Being that I sometimes submit my purchases on an expense report and I hate having to keep up with physical receipts, this is a big problem for me. On initial report of this issue I was told where in the app to find transaction history. I know where to find it, it just tells me I have no transactions. Second response from “CFA Cares” told me to turn off WiFi, turn off ad blockers and VPN, sign out, sign in, uninstall, reinstall, do the hokey pokey and shake it all about. I’ve done all this, step by step, re-done it adding in a phone reboot, iOS update to current (from the next to most recent release) and phone restore. I’m a signature level member, I have transactions that should show. CFA One is the ONLY app I’ve ever trusted enough to prepay. I’ve had it though. I’m going to use up my current balance (almost $100 right now) and quit if I can’t get an intelligent response.
Visay1 - This app is RIDICULOUSLY AMAZING
If you love Chik-Fil-A, you NEED to download this app!!! It’s SO CONVENIENT! Like I don’t remember how I even got to downloading it but all I know is I use it a LOT more than I thought I would (almost more than yelp lately, whaaat?!). I mean Chik-Fil-A’s drive thru service is already top-notch fast, but if you don’t mind walking a little (the app is carry-out only) then you’ll get your food even faster than drive-thru... you even skip the lines inside!! The app is super easy to use and has a picture, prices, and calories for each item. I made an order during rush hour from my car in the parking lot, walked in, and they were already done. I kinda felt bad because the register lines went out the door and drive thru was slammed. Not to mention FREE FOOD!!!! The app gives you a lot of free stuff for using it!! I’ve gotten free waffle fries, a couple free sandwiches, free ice cream... I love this app.
Dazzikins - Good Service, Poor App
It’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store.
Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work.
Merideth/Scott Cooper - App is great but some stores have issues
I use the app quite a bit and never encounter issues but while in Houston, TX I had a major problem. The app showed a store was open past 10:00 p.m which was fantastic except after ordering my meal and only given the option for carry out, I was disappointed to find the doors to the restaurant locked! The officer inside explained the drive thru was open. I told him I had a mobile order and he explained to me they would have it. Once to the menu to order o told them I had a mobile order. She originally said she could not locate it. After giving her the order number she found it. When pulling up to the window the order was completely wrong and I had to hand them my phone to review the order. They did get it right but did not apologize for the inconvenience. I don't fault the app as much as the management at the location. If they are accepting mobile orders they should be open or allow you in. If they are not going to do that, then they should utilize the curbside delivery spots that other stores have. This was a frustrating visit and it did not have to be.
R Lut - Watch out if you have a gift card
My biggest problem is using the gift card to pay. You have to buy the exact amount you have on your gift card (that’s been uploaded to your account) or less than the amount of the gift card. The app doesn’t allow you to use a second payment if your purchase goes above your gift card amount. You have to use a credit card to put more money on the gift card if you go over the gift card amount. This seems silly as you can use a gift card and select a credit card for the rest of the amount on all online shopping I’ve ever done. I won’t be uploading gift cards on the app for this reason. I don’t want CFA gift cards for this reason. I don’t want to have to spend more money on adding to a gift card amount. Please let’s make the app more current worth the times and allow it to use a credit card and gift card.
You know me. - Clumsy process to redeem awards
Redeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days.
The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth.
Geminirock19 - Great when it’s working
I just had a big issue with this app tonight. I purchase a lot of Chick fil a to get my free treats... so I put in a mobile order tonight to redeem my latest one. When I got to the restaurant, the “tap I’m Here” portion wouldn’t come up- the order was completely gone, so I then tried to resubmit another order really quick. It still said I had my treat available at that point. I added it to an order, but it was charging me full price and the app started glitching at that point. I restarted the app, and my treat was GONE from there on out. I know this is totally a first world problem, but geez that was aggravating. The treat never came back to my account. I explained the situation to the girl at the register and she offered me my treat, but I felt like they thought I was lying :((( The app seems to be more glitchy lately. Otherwise, I’ve loved it in the past.
Khimlaw - Exploring the App
My review is about the app itself.
I can’t order buns separately. You can in store.
When I add items to cart I would like the option to go to cart and review, see price and make changes with price prior to it forcing me to pick a location.
No where does it show breakfast hours. I had to go to Google it.
I agree with others that the point of an app is to be supported at all locations. If all locations don’t have say a parking spot for to go orders then it’s needs to be advised before you place your order. It’s not the customers job to figure it out after they arrive. App folks get on the phones and call locations you load and ask. I don’t want to use the app yet until I contact the store each time to find out. By the time I do that I can just go through the line or in store and order. My time is more valuable than in-app freebies.
For those that have issues with your stores, hit twitter and email corporate.
This has always worked for me with numerous chained stores. In my experience it’s mostly a training issue “such as a lazy manager not training, a specific employee, or a store that doesn’t follow corporate rules. It goes a long way when corporate here’s of an incident in a particular store, “you will get freebies” as opposed to blaming the chain as a whole. Yelp and FB are ok for complaints for customers to see but if you want to get results and see changes Corporate and Twitter are the way to go.
Jessicaroberts2 - Disappointed.
I ordered breakfast this morning through the app at 10:20 because I knew I was 10 mins away and wanted to get the breakfast order placed so they could make it and have it ready for me by 10:30. The app said to confirm when U got there so they could bring the order out, but on my way there I got a notification that said “open the app and we’ll start making your order” which confused me because before it only said to confirm when I arrived at the restaurant . Then I got there at exactly 10:30 and went inside because I chose indoor pickup. I opened up my Chick-fil-a app, ready to tap “i’m here” and I got a pop-up notification that said breakfast had ended. I figured this was just a notification for everyone on the app, so I went to confirm that I was there and suddenly the order disappeared with no trace. There was no transaction history, no fee, nothing to show. I ordered ahead to be able to quickly pickup my breakfast, and instead I was left with wasted gas and time. I am extremely disappointed by this.
Sizzleksiz - Love it so much, one thing consistently bother me though
I have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience.
But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards.
Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app.
Overall, wonderful. If the features above were added, it would only make the experience better!
AntonucciTim - Great food, poor service and execution!
I decided to try the app for the first time yesterday and what a disaster. There is literally no difference between ordering on the app or ordering through the drive thru. Any other order ahead, restaurant apps, the food is ready and you skip the line. I was directed to pull in to lane number 2 and wait. The order person walked up and I told them I had ordered through the app and that said ok, just wait inline and my food will be ready at the window. People in lane 1 who showed up after me were moving ahead as there was a hold up in lane 2. I know this could have happened regardless, but my point is I also could have told the order person my order and gained no advantage using the app. No time savings or anything. This is actually worse as they start preparing your food ahead of time so it’s actually less fresh than those ordering in the drive thru. What an absolute waste of resources just to have an app that really does nothing. If you ever feel useless, just remember there is a entire team working on the Chik-Fil-A App! I’ll never use this again!
Zelasmetallium - Don’t like the revamp
I preferred the older app for both ordering, pick up, and also the rewards program. It used to be somewhat of a game/lottery to see what reward will I be getting, now this redemption of points make it less joyful to see what reward I will get, and also disappoints me that I must spend less amount to get certain rewards. In the old system I will go out of my way to order, and even buy stuff because I feel bad for getting something for free. Now I no longer feel obligated nor will I go as often.
Also the order pickup process was confusing: the animation changes now when you get closer to the store, and it makes it seems like by seeing this animation change, the restaurant is now preparing he order; in fact you still have to press a button for them to start an order, so last time I waited 5 minutes before I realized I had to do that.
Final note, not all chick til a’s seem to have this working, once I updated the app and ordered, the one I normally go to said they never got the order.
World-Class Tutoring, Atlanta - Great Rewards Program, Easy to Use
This app gives you about 8% rewards (in terms of cash value) whenever you use it, and that can increase up to around 10% if you upgrade your membership (which happens automatically so long as you eat at Chick Fil A’s often and pay through the app). The app’s also easy to use and navigate, and it periodically gives you freebies. For example, I live in Atlanta. The app detects my location and gives me about one free breakfast entree each month as a surprise.
Basically, awesome app, although the location-tracking function (when you place a mobile order, you have the option of allowing the app to track your location as you walk to the restaurant so that it can prompt you to click “Prepare My Order” when you’re close) ought to turn off automatically after the dish has been served.
Cranky mom 2013 - Mom’s new friend
This app is the best for busy moms. Previously, I would have to stand in line and my kids would play in the play area, running back to me to make sure I’m still there. Not anymore. I enter our order, either at home or sometimes after I get there, sit down near the play area and my kids play, peeking out every now and then to check on me. If I don’t feel like dining in I opt for curb side and don’t have to worry about even getting the kids out of the car.
As far as rewards, my CFA always seems to have some kind of free deal going on or free coupon floating around (plus I got the calendar deals), but now I can choose my reward. And I LOVE how I can combine deals so even during a lean week I can still take the kids to CFA for food they will eat and a cooking mess I don’t have to clean up, and fun for all. Plus they have the best iced tea and cookies 😁.
Rrrrjjjjdddd - New updated app not working
Was at a nearby store and decided to order chick fil a through the app in order to pickup on my way out of the shopping center and avoid the drive through line. Placed my order in the app and then closed out while I was headed to parking lot pick up spots. When I opened the app back up, the “my order” section was a blank white screen. Which therefore would not allow me to check in for my order, or even know if my order had been placed. After turning off my phone, deleting and re-downloading the app, it still was not working. I decided to try and replace my order, but when doing that am told that I cannot edit my order and that I need to “check in” or “cancel” the order. I am now unable to check in and unable to place a new order. I even tried at a different location. I ended up leaving disappointed and frustrated without any food to show for it. I will likely stop using the app and therefore go to Chick Fil A a lot less because I no longer have the apps convenience.
Melody chorus - Needs only one tweak
Absolutely love this app! I have allergies, so I always have to special order my food. This app makes the process much easier, and with much less confusion between customers and staff. I also love the rewards you get! The only thing that really needs to be tweaked, is you can leave special instructions on an entrée, or an entire order, but not a meal. There is a $.54 difference between my usual order when I order everything separately, between the meal. Doesn’t sound like much, but it adds up to about $26 a year, which is a months worth of Chick-fil-A for me. If you leave special instructions on an entire order and you order more than one meal, it leads to a lot of confusion for the staff. Please make things easier for both staff and customers and address this issue. Otherwise, I highly recommend it.
LikesPoints - App is a headache
Will you still love this app because we could pre-order breakfast and pick it up quickly. After the update they changed several items and how they can be ordered. For instance try to order a bagel sandwich with egg and sausage not chicken egg and sausage. You cannot do it you have to go into the restaurant on the positive it has saved us A lot of money because we quit ordering breakfast from Chick-fil-A also the app update requires you to pick a restaurant before looking at the menu. I think that’s out of order because I want to look at the menu to see what I want before I commit to ordering and selecting a restaurant. Finally there should be a selection that says placed my order now. I should not have to confirm several times before I get to place order. I really do miss the old app. Maybe someday it will get better.
AvidHunter1 - Marginal functionality
I just loaded the app on my phone, and proceeded to attempt loading my usual order in it to check out its functionality. I immediately found two problems with the app. First, the app only presents curbside and pickup options. I normally dine in the restaurant. I’d like to know that I can bypass the line, as this app has been advertised. The restaurant also doesn’t have a mechanism to separate traditional traffic from app traffic, a separate line for orders through the app.
The second problem that I noticed is that when placing an order, you are not allowed to add extras, for example, extra tomatoes, to your entree. Note that this is not a comprehensive review of your app, as it is Sunday and I could not exercise the payment options, but including Apple Pay would be a nice option to add. At this point, without having the first two options, that I initially described available, I foresee the use of this app causing me nothing but frustration and delays.
MrsSinner - Great App - Still Some Minor Issues
I love the Chick-Fil-A App, but it seems after each update mine wants to stop working. A few days ago the app wouldn’t locate a CFA near me, all my rewards points were missing, and it changed me from being a Red Member to being a Member. It finally started working again and all my rewards points were there, I was showing as a Red Member, and location search was working. Now after this update the location search isn’t working again and I can’t redeem any of my rewards points, it shows I have rewards points but the options won’t load. So, I can place an order through the app or use my points. I can still add funds to my account and use the QR scan but it easier and faster for me to place my order through the app.
I'm 1 - Disappointed.
I have been loyally using the app for nearly a year now, but recently someone managed to hack my account and use my debit card to purchase a $100 gift card as well as use it on the complete other side of the United States. They also drained the points that I had worked very hard to earn and spent a lot of money to be able to acquire. I have called Chick Fil A CARES multiple times about this issue and requested to have my account be put on hold, but nothing was ever done and my account was still about to be accessed by others for over ten days after calling. I have also used the ‘customer service’ portion of the app but there is never any response! Their corporate could certainly do better with these issues, I am definitely not the first case of account being compromised and points being drained. This has happened hundreds of times before, I guess CFA really doesn’t care. Overall, please don’t add your debit card to the app, even if it is for one use; hackers seem to really be targeting this app. And use your points as soon as you earn them.
Mary Moorefield - Glitches should be fixed
I am normally pretty much a Chick-fil-A ambassador - I trumpet all things Chick-fil-A. My recent experience with the app was negative, however. I knew how much I had to spend before a certain date to keep my red status. But when I got within a week, although still thinking I needed to spend about $11 more dollars to keep it, the app said I had achieved it until 2020. I figured I had miscalculated, so it was a relief to get there. However, the next time I opened it after the rollover date, I was knocked down to silver status. I contacted Chick-fil-A, and basically, the response was “yes, there was a bug that did this, tough luck.” If I had know of the glitch, I would have kept spending to keep the status. I’m not happy with the app or how this turned out.
Additionally, the app doesn’t tell you on the main points screen how many points you have and need to earn to keep your status anymore. Please bring this back.
Basically, the app was way better before the major overhaul.
Rat Weelcheese - Neat design and mostly user friendly, however...
I like the design and layout, and the app is pretty user friendly, however, when I tried to place a catering order it brought me to a webpage within the app. Not sure how to describe it other than like twitter's mini web browser when you click and link. Anyway it brings you almost "out of the app" to a new "page" where I am not signed in, and after filling out all the orders I had to sign in, and didn't remember my password since I created my account a while ago and the app auto-signed me in, so I had to cancel order, reset password, and sign in again. I ended up just calling the nearest chick fil a and placing a cratering order that way because of the inaccurate and vague information about the chick fil a location that I was ordering from. Too much of a hassle for me to order any catering platters, so until this "other window" bug or redesign is fixed, I'll still be calling in orders.
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Muttley F - Error message 403
This app will not let me log in again. Keeps giving me an error 403. Not happy 😫 why??
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Aurelius35 - Get free items FAST!!!
This app is amazing to use. Rewards are great - better then any other fast food restaurant. Love Chick-Fil-A and love this App.
N.J-Khlaif - Excellent-Download This App!
The Chick-fil-A app is intuitive and has a very friendly user interface. The Team at the Cheektowaga location where we picked up our order was; quick, polite, kind and enthusiastic. The food quality was incredible. We had a chance to meet Cassandra the operator, she took time to greet us and have a nice chat. Great job overall! Thank you and God Bless :)
Mskaylaxj - Useless.
As some who works for the first Chick Fil A in Toronto, this app is useless and it has become extremely frustrating and annoying for us workers to continue to have to explain to our customers that this app doesn’t work in Canada. Either remove it from the Canadian app store and figure out a way to make it work. And do it quickly.
Thomck - Not working in Canada
Please add support for Canadian stores at least to place order to pick up.
CEDZDEAD - Can’t pay with a Canadian card
Went to store with no drive through or dine in. Mobile order only. Downloaded the app and signed up but it won’t take Canadian Visas, and refused my PayPal, probably cause that’s Canadian too. Waste of time.
Chandlercollin - Black border once ordering
Not sure why but it’s been like this for weeks
Salinger - Why is this app in the Canadian store?
This app only works for American restaurants so what's the point of having it in the Canadian Store? Useless and waste of time downloading.
Mehmetalikaba - This app does not work in Canada 🇨🇦!
This app does not work in Canada!
Ibrahim123khan - Doesn’t recognize their Canadian locations
This app is just for locations in the US and does not work in Canada
Fsj0902 - Easy to use
Easy to navigate!
251252 - Great app, great food
Easy to use app let's me find the nearest Chick-Fil-A when I'm travelling.
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started the new year stimulated lmaoo chick fil a on me
@hxllywxod Chick fil a sauce or honey mustard other then that I’m cool
OU fans need to understand this too. If your bus doesn't pull out of tuscaloosa or clemson it probably won't be you winning a national title or even a playoff game. They're in a separate tier entirely.
i'm rly dead. i told the chick fil a worker to have a good night and he goes "hopefully". if that ain't me 😭
Used car dealerships in the south must have so many drawers full of chick-fil-a sauce.
I just threw up my Chick-fil-A (rona has me nauseous) & so I called my brother to bring me a water. This foo runs into the bathroom & goes “dammm that’s the deluxe” 😂😂😂😂😂
I got my Chick-fil-A 😭🥺❤️❤️❤️
Spoons the Abbey
@Dragonogon I'm trans and bi. I love Chick-fil-A and don't care who the leadership donates too.
@soulofkab Why do these people always act like Chick Fil A have death squads that go around double-tapping the LGBT community?
@thomassVEVO Chick fil a is pretty freakin good imo but sadly the closest one to me rn is like an hour and a half away. Sad!
chick fil a is so good bruh i just had some a few minutes ago
I haven’t been to chick fil a this year....let’s see how long that last 😂🤦🏼♀️
@Dragonogon I dont think you've ever been to a chick fil a. Those employees are more caring then my own friends. They'd probably give me their shirt off their back... you, prob not.
Chick-fil-A and a big booty wife would hit the spot😋
I have an addiction to chick fil a’s spicy chicken sandwich 😩