Uber Eats Manager App Reviews

Hunger Halal. In 2 days, I made $354 in sales. Out of that, $332 was deducted as various fees, and I only received $22. I called to get clarification about this. I just spoke with support, and they did not answer my questions. In the middle of the call, they intentionally stayed silent and eventually hung up. How is this system fair that out of $354 in total food sales, I only receive $22 while $332 is kept in fees?

Customer service is non existent. Had one store already using Uber eats….. just simply had to add another and it took over 6 weeks and me getting corporate involved to finally get it done and the dumb app doesn’t even open!! Worst 3rd party company to use/work with… and that’s saying something because DoorDash is TERRIBLE.

Not getting full screen on IPad. Just downloaded this app to my new IPad only to get a screen that looks like it was set up for an iPhone instead. I can’t find out if there other settings that I may have missed.

Uber manager app - always has errors can’t download. It’s been over 2 months since I have been asking support to fix there app. They always say we have sent in your request to get it fixed. How am I suppose to manage my business when there platform has major flaws. I am better off sticking with door dash. There app works great with no issue thus far. I will give them a chance to fix this soon or I’m taking my business somewhere else. Not good.

Crashed as soon as you log in.. Hasn’t worked over 2 months. The website works but data is 2 days behind.

Not working. Getting error message for about 2 weeks now. Developers not fixing anything. Crazy a company this size wouldn’t have this fixed more urgently. Also tried to delete and reinstall, no help.

Uber Driver mistake. The fact that Uber does not cover there driver’s mistakes costing local small businesses money is unbelievable. Absolutely garbage way to run a business especially when they depend on drivers and merchants to even be in business! Actually this is a no star review 0!

Uber Eats is the worst delivery company. Use DoorDash instead.. Business owners, please save your time and money. Do not work with Uber Eats for your delivery services. You will receive no customer support and lose money on orders because Uber will cancel them even if the customer receives the food. I've already lost hundreds of dollars. Instead, use DoorDash, which offers excellent customer support for business owners..

Great Management App. It helps us to fix any issue with orders. Respond to reviews, manage menu and much more! Great APP!

Horrible. One of the worst companies I’ve ever had to deal with. Contacted them about an issue I had with my delivery and they did absolutely nothing about it. There’s no customer service number so no one to complain to. This is one of the reasons I don’t like dealing with independent delivery services. No thanks.

Improved experience since last year. The app is much better than last year. Seems like they are adding new functionality which has been improving my experience using the app

Delivery. Their delivery guy Gregory didn’t deliver to my address! He delivered to someone else!!! I ordered on Logan’s Restaurant website and now I’m given the run around about my order!!! This Uber Eats is hard to get in touch with!!!! Never again!!! Don’t waste your money or time!!! 🤬I would not even give you one star!!

App not working shows error. Can’t signin or sign out the app not working and only shows error i have deleted the app few time since last week and can’t see sells or anything else other then that error msg

Hasn’t worked for MONTHS!. This app was very useful to monitor my business in regards to Uber orders when I’m not around but it has been MONTHS since it has worked. It’s just a white screen with an error message. I have deleted and reinstalled countless times. I don’t understand how one of the biggest companies can have such a faulty app for months. It’s pointless to call because not one person who ever answers can answer your questions because they all work by scripts since they are outsourced to another country. With the amount of money you guys take from us, we deserve working tools! I’m very close to ending my services with you. I know I’m an ant within all their clients, but eventually it will add up or someone will do better and overtake. Get it together Uber! You have something strong here.

Why Can’t I See What’s On the Screen?. I hate this app so much because it never shows the order full screen so I can’t read the order. I have to delete it and redownload it every time just to be able to see what’s on my screen. I have to do that for every order because it will only fix it one time. I always check to see if you guys have “improved that bug”, but you haven’t and I’ve been using this app for six months now.

Starting to get very useful features. Managing 40+ stores on this app just got much better now that I can pause and resume any of our locations. This feature alone (along with the notifications) makes this app invaluable. Big thanks to the UE developers for listening! Pete

Uber become fraud platform. Uber service is 50% fraud, steal customers tips, drivers never took them, therefore service become bad. Highly NOT recommended use Uber, because provided service is worst. Better way use DoorDash.

Cafe Chopstix. As you company approach well manage for our business , thank you Uber Eat !

Not for new business. It’s unbelievable that they made me wait for 2 months telling me during all that time “call us again”, “you have to wait one more week”, “you have to fill up the form again” And today I called again and the answer was that basically they don’t want to add my stores like “mine” in Uber because it is not necessary, the have “a lot of stores like this” I am a florist, my flower shop is very different than the other and it’s very offensive and disappointing that they select just the people that they want or “need” instead of giving everyone the opportunity to their business, they didn’t even ask or know what I can offer. They told me that I have to call again if i wanna do business with them and of course I will not do that, i already opened several accounts in other platforms without any issues or crazy waiting periods like I had with Uber eats. I HATE WRITING BAD REVIEWS BUT THIS NEEDS TO CHANGE FOR EQUAL OPPORTUNITIES FOR EVERYONE.

Useless. I am unable to make menu changes from the app. Also no details about orders can be viewed either.

NO ACCESS TO APP FOR MONTHS. It’s unbelievable that when you’re trying to run a business you have to do it blindly on this app. There’s no access to it (always a white screen with an error) and you don’t know what’s going on. You’re dropping the ball big time here. Please please please fix this. It seems like I’m not the only one with this issue.

Most Useless app. This app has to be changed for manager base. There is nothing inside we can see details I dont need to go all the time to website and check everything one by one, if its too much for you to make details, insights, stats in app etc. why do you keep this app live??? Who did this app , your trainee something?

No rates connection here in San Diego CA no improvement. I think it is getting worse hard to maintain a good earnings everyday because of problem on the Apps connection is getting worse everyday every time after one delivery need to Diagnose resetting reinstalling and looking like Annoying thru all the Agent’s support and Supervisors each moment calling for help about the issues of Not getting any trip, showing Offline, closing delivery done, App hang’s, each time diagnosing, and calling support for help on another tasks

App not loading. The app is just white screen

Stuck with nothing. Logged into my account and it’s stuck with learning guide. What am I gonna use this for? Trying to access my tax form and this app just can’t corporate.

Major Disappointment. This app no longer lets you login nor does it work as intended. It’s stuck on an error screen just like everyone else pointed out. If you really care about the well being of this company, customers, and partnerships you would’ve fix this months ago. It’s a real shame.

Over all. Easy to use and helpful

Chirag Patel. The App is really not opening at all ! I’m business owner and having issue with this app more then 10’days and I call for technical support they say just delete and reinstall the app and I did that for more then 15 times ! Still the problem is same and no one is responding at all ! Such a ridiculous thing to face on platform like this big scale!!!

Suspicion and shady work. Uber has added a few that they don’t mention they give it a different name so that they don’t have to explain it and then want to claim that the charge has always been there new flash it hasn’t I’ve work with them for almost the same amount of time time that they have started so I’m well aware that the fee is a new add on from you to make more money when you already take about 30% of the gains!

This is the worst company ever.. Uber is like a bloodsucking vampire that exploits entrepreneurs and delivery drivers, yet provides absolutely no real service. Their app is complete garbage. I applied to register as a restaurant partner on Uber Eats, and after more than a dozen failed attempts, the process is beyond frustrating. Every time, I had to fill out an endless amount of information, and after painstakingly completing everything, it would show “pending review.” By the next day, without fail, it would state that my account had not applied for Uber Eats merchant services. This is absolutely unacceptable and disgraceful!

Terrible company. It’s unbelievable that they overcharge commission fees without prior notice and charge you shady “amendment” fees without even explaining what they are. Small businesses already have it hard enough, but Uber only thinks about ways to take more money from orders. Not to mention, the merchant support is incredibly slow, inefficient, and rude. Several times, I had to call and email numerous times regarding the same case. I will never use Uber again neither as a merchant nor customer. Would rather support DoorDash.

Trash. Easily the worst customer service experience possible. I’m not sure how they deliver food. No one knows how to do anything, including updating addresses on file. They open new accounts for you and once you pay to join the platform, then they go ghost. It’s giving Big Monopoly not really catering too small businesses

price adjustment.. We received a order on uber eats, and the customer wants to make some substitutions and that cost that extra 9 dollars but I could only make the maximum adjustment for 5 dollars only, then I called the customer service and they said they could adjust the price after the order was completed, and I believe it. However, after the order completed, I called the customer service but they said they could only adjust 5 dollars per order. Obviously，I was deceived by them. All in all, we sent out the order but we did not get the full payment. Very disappointed with this platform.

Our restaurant never got paid. Our restaurant started the account with Uber eat 3 months ago and since then we never received any payment, every time I call customer service it’s someone from overseas that can’t do anything except saying they will generate a case number and that someone will contact us which never happened, I also emailed them with no response, I called them over 12 times and nothing happened.

No use. I really see no use for this app like it shows your earnings for the day but you can simply go to the website or check your tablet. Letting you write reviews is cool but again, no need for the app just use the website. I really recommend adding some unique features like editing menus, changing store hours, and more. Hope they update it some day.

Not working on iPhone. Uber used to be a tech company, guess at this point they are not even able to make working apps for the App Store! Error message as soon as app is opened. No way to get past it. No attempt to fix it for months

no reason to be this bad. been in business with them for awhile and lost countless money due to their very faulty software. All of their storefront apps and management apps are inconsistent, i can’t even tell you all of the inconsistencies because even those are inconsistent and constantly changing, never runs smoothly!

Unprofessional. Declining customer service for restaurant partners. So many issues over here years and yet no one at the company has any knowledge on how to navigate them

Difficult payment reconciliation. So far, it hasn't been possible to reconcile payments with sales. It's essential that responses to our concerns be as short as possible.

Needs work. There’s a bug or something that prevents me from sending replies to reviews. Cannot scroll down to the send button.

They want you to fail. There merchant service took over a week to reply to me when I couldn’t log in to my account and turn on .. I lost over a week of sales because of a terrible company .. I really hope y’all fail over time

App Broken. Every text, email and page on the website pushes you to download the app… it doesn’t even load, just a blank page with an error. Stop pushing the app if you’re not going to fix it.

Useless. The phone apps for Door Dash and Grubhub are so much more convenient to work with. Allowing you to view the menu, change the prices, upload photos. The Uber Manager app is practically useless, needs an upgrade ASAP.

Notifications Issue. Every order that comes in, I get 4 different notifications about it, making it seem like it’s four different orders.

No orders. I've been open for two weeks and I've only had three orders and Uber hasn't helped me promote my restaurant and I've got a lot of deals that people don't see Uber is cheating merchants

The mobile application needs updated. The mobile application is not scrolling as expected!

USELESS. THIS APP ALLOWS ME TO DO NOTHING WITH MY STORE. Every change I try to make it will not save. This morning Uber eats his magically disappeared from my Uber eats tablet. Uber has disconnected their phone so they do not have to deal with anyone. They sent me an email telling me to go to my Uber eats account and unpause my store. Guess what that’s not working either. They have also disconnected or disabled their chat. THIS IS THE ABSOLUTE WORST COMPANY I HAVE EVER DONE BUSINESS

Don’t waste your time. Uber support has been a disgrace and joke to deal with. I have a restaurant account for Uber Eats and logged into the account on my phone and they blocked my device for supposedly having multiple uber accounts. They keep giving scripted responses and have no one you can talk to over the phone. They keep saying to use ANOTHER device. Sorry to tell you I only have one phone. WASTE OF TIME. Going with Lyft and using DoorDash and Rubin for my restaurant going forward.

Says error:title. It has been a month and it is giving me the same error:title where i cannot log in or anything. It just stays there with a red x, basically stuck.

Business. Unbelievable ! No way to open the app !

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App stopped working for few months. App presents with a screen showing warning sign followed by “error.title”, “error.sub_title” and a button titled as “error.retry”. Doesn’t let the user do anything. Better to take this app away from the AppStore instead of letting it get 1 star from the users.

login error. Couldn’t login anymore error message error.title Please fix ASAP

Issues with app. The app stopped working on ios after update

App no longer working with ios17. Please fix as we require it.

Doesn’t recognise email address can’t even log on. G

CONFIRMED FIXED. As a restaurant owner having to use chrome browser to check my store data when on the go it has been frustrating that the Manger App was not functional for quite a while. Can confirm that it is now in working order. Hope they continue to develop so you can do some of the same features as on the browser. Still needs these critical functions - Check customers feedback and submit replies - Product editing (prices/add or remove/edit) - Store information updating (trading hours) But does provide - Analytics & Sales - Order History - Create campaigns and promotions and corresponding analytics and performance But for the moment a GREAT improvement from an app that had an error screen. Keep it coming Uber!

App not working. The app is no longer working after the latest IOS update. The is important to us please fix it

Don’t engage with Uber. Uber made my business down. No one takes responsibility.

Doesn’t offer anything. Most useless ever app that I’ve seen in entire my life. This is a shame for Uber company.

App is not working. Can you fix it? Uber?

Not working. Please check its not working. Even i reinstalled

Should Upgrade. This app is so useless for the owner want to manage everything on Uber Eats. Should upgrade this app to let owner update the menu, timer, checking order, changing prices as Doordash Manager.

Useless. Do you guys at Uber want to something about this app? Can’t you see the reviews!,,?

Useless. Hasn’t worked in 2 months since the IOS update. Just keep getting error screen.

Apps not working. Apps not working after the IOS update, Thank you

Doesn’t work after ios update. The stopped working after ios update. Pls fix it.

Never work anything easily with this app. Most terrible app In the entire world

Uber is useless. Useless app from a useless company, can’t even get into the app because I’ve apparently reached the limit of receiving sms verification codes from Uber despite not receiving any recently. The only reason I even attempted to get this app is because there’s an automatic promotion code being applied on Uber eats which is apparently unavailable which I then can’t remove and therefore can’t pay. Pathetic.

Useless. Can’t use after login Showing error Please fix

Not working. App isn’t working Fix it please

Error.sub_title. The app doesn’t works on new ios

Useless. Most useless app ever

Reviews. When I try to press “send” when replying to a customer review, it’s actually covers by the options at the bottom of the screen called “home” and “account”. Please update the system so I can reply to customers reviews because this is very inconvenient and it can be fixed easily with an update.

Error. Title error.sub_title. App has error.title when you open it up after ios update. Please fix asap as it crucial for everyday operations!

Please make it work for ios17. I can’t review and reply on my iphone.

It doesn’t work now. I don’t know why but it doesn’t work lately. Nobody answer my request

Good. This is a good software for managing restaurants, but there is a problem. Although there is a restaurant review written on it that can be replied to, there is nothing when you click on it.

Previous app was better this one is useless. Change back

Not working. App crashed

App not working. I’m in the same predicament as the previous review. After IOS update the app says error- sub title. Please fix.

Great app. Great app but suddenly stopped working. Please fix

Fix it. Not working

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SEND Button. SEND button at the bottom of comment reply’s is hidden, rendering the reply feature useless. Please fix as this function is essential!

Uber eats. Not working????

App down!!!. App down

Needs a better UI. The chat window blocks quite a bit of data. Also if an order has a negative review you can’t click on it to see the details. A good start but flawed design.

App stopped working.. You would think with all the money they make they would be able to provide restaurants with a stable platform to use. They make a lot of money!!!

Need to fix their app. Not able to sign in on their tablet.

Not able to sign in!!!!. After trying to sign in like for 15 time, even though the credentials are correct, it just goes back to get started page. How do I use the app?!

App has been down for a year. The app stopped working randomly a year ago…when contacting customer service, they said it was a known issue and that they were working on it. They advised to log into the website….its **STILL** not working. After all this time.

App down. This stupid app has been down for weeks with no update. Absolutely ridiculous

Not working since a few months now. Fix the issue asap . Had 10 restaurants on this managing app .

It stops working. Both Uber apps for restaurants owner stopped working

Update your App. Stopped working

Comment reply. The SEND button on comments reply is hidden at the bottom of the page with no access. Since June 29th update. Had the same problem last year as well. Please fix. Much appreciated

App doesn’t work. App doesn’t work

App not working!!!. App not working

Doesn’t work at all. 0000

Terrible. The newest update made the app so much worse. It’s like they’re trying to make merchants lives worse.

App doesnt work. App is down over months

Stopped working. Uber needs to fix issues with its app. It stopped working for weeks now.

App not working. This App is not working for months

manager app. After the update few days ago, can’t access to customer reviews anymore, no matter how hard I try,

Pathetic app. No way to hit submit on responses. Cannot scroll down to see reviews. No live order data. Poorly built and tested. Monkeys can build better apps

App doesn’t work!!. App has been down for weeks. The interface was terrible to begin with. We pay six figures in commission annually. We are only one of endless merchants. Please fix this app asap!!

down for months. what a useless app. for a billion dollar company taking high commissions from hard working merchants, can’t even get a simple app to run.

App not working. Displays an error when opening an app.

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Pausar y des pausar. ¿Por qué quitaron la opción de pausar y des pausar los pedidos? Era una funcionalidad super útil y rápida que ya no está disponible.

Missing payments. I am a new restaurant owner. Never add the Uber eats service to your shop. So far I know 4 restaurants reported same problem. We lost all over $20000 at Uber because they stealing you money and telling you bank account been change to different one. They don’t take any responsibility. Sounds still acceptable then change back to my original account through a lots paperwork and approval forms. How they change my account so easy but hard time to owner ? That’s my question, and without any notice to you. They didn’t paid out their payment if you don’t pay attention. They’re service are terrible and no way to contact to right department. Phone representative will tell you Sorry service only by email but never replied back or wait. No matter how many case numbers you create with them. Now I still have missing payments since 10/02/2023. Stop their service. You should be lucky not having their service. Today it’s 12/10/2023. If I can update my review later then I will let everyone know how my progress ends up.

Manager. It’s not working

Error.Title. I installed this app on my phone a while back but there’s very limited feature compared to dashboard. I ended up deleted this app, and use browser to access the manager dashboard. However, the access to manager dashboard always turn out to be error message and multiple log in screen (ie having to log in several times before finally getting to the dashboard page). Seeing how low the review is I was hoping the developer could invest some time and effort into building this app. I really looking forward to a usable app.

Doesn’t work. I log in an it says error.tittle Been like this for 5 months now…

Error. Good luck logging in

Ubereats management is trash. Ubereats is acting like scam company ive been waiting for about 3 months just for changing bank account and still not resolved. I called and emailed multiple times abd always said 1-3business days and waited again for 3months lol What are you doing ?? Trash company just keep my money for longterm and never get paid over $23000

Not working. It is not working, can’t sign in . Not good at all.

Very difficult to use. It is very difficult to use

Hate it. I hate this app- I have 2 small restaurants, and I can’t do anything g on this app- I have to call in every change- not sure if it works better on an android Grub hubs app works perfectly

Useless. Very useless app. Never work. Always error

App not functional. Developers… your app is not functional. Please update.

App not working on iPhone 10. For about 2 or 3 months the app will not load. If I could send a screenshot I would but will describe. I get a red triangle and black with an exclamation in the center. Below that the words error.title. Below that error.sub_title and below that error.retry with a circular arrow

Can’t get in. It ask to send you a text with a four digit code then the code doesn’t work.

App showing error.title. App doesn’t work

Doesn’t even open. App doesn’t even open

Terrible APP. This app is terrible for merchants

Error. Subtitle error while opening the app..

Can't Log in. It cant log in. It opens a pop-up window through safari, that asks you for your email or phone number but does not load up a "next" or "log in" button.