Uber Eats Orders App Reviews

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so frustrating. Did all the paperwork, other than some things that say optional. And when the app says invalid account, contact support, there’s no button to contact them? And when I go to the website they want a million different things for me to ask a simple question. Jesus

Scheduled Orders are Cancelled And Never Received. This is a very good platform. Nevertheless, we have discerned that we never receive scheduled orders submitted by clients. When we receive them we only receive a cAncellation notice. This needs to be fixed.

Losing money. Most of the time people complain about missing item and overcharge the restaurant fee. Plus they retake the money from your balance many times it’s been happening where you make $100 your only gate pay 75 and order adjustment about $50 a week and you end up with $20 be all me this is being ridiculous happening all over again especially after Covid and inflation Uber eat work against the restaurant with the customer favor

Remove app!. App doesn't even work, then when you try to reset password it takes you to a whole different app!

Confusing Setup. There are so many apps and it’s NOT clear which one is the DRIVER app vs. regular food delivery. With Lyft and all the other apps it is very clear. I do not understand why I have 3+ years of perfect driving history and zero accidents at 39 years old and a 5 star lyft score why I cannot drive or get this setup to process. Very confusing app.

The app needs updates or some revision!. I’m a Uber eats restaurant owner and I’ve had countless issues with this (both tablet and phone app). The tablet would be running in full effect and then at a certain time of the day it just pauses and say too many missed order. That happened for a whole week at the same time. Another issue is there’s no way other than calling support to report the customer saying they didn’t receive something (which most times they’re lying). Doordash is way more convenient in this case. Most times us business owners gets busy and can’t call or don’t realize until it’s too late.

App is formatting wrong. The app all of the sudden started formatting for IPad when I open it on my phone. Yes the iPad version is better but it doesn’t fit on my screen so now it’s more useless then ever.

Uber orders needs improvement. I like the app but you guys need to improve a couple of things. It keeps pausing my orders even when I’m on the app it saying I have missed the orders but I always be on the app. Also, the app on the phone needs the option of managing the time and giving more options to contact support like it does on the tablet The tablet functions of the app doesn’t match the functions on the phone. Pleaseeee Improveeee your app

Could have more stars for what a loading screen.. Your app cant even load🤣

Could be better. Sounds like a good idea but it never loads for me. Just keeps acting like it’s loading and keeps saying “connecting to network “.

Promotions are a scam!. I signed up because of the 300 deliveries in 90 days and make no less than $2400. I finished the 300 deliveries a day before my deadline. Then Uber started their games. The app would give you a running count on your deliveries and your deadline date. When I finished, the part of the app that kept my running totals disappeared. I called and emailed and called and called and emailed. They kept saying they would “look into it”. I gave them a WEEK before I emailed them to ask if someone was going to respond, their response.....they closed the conversation so if I need more help I would need to call or email. Sooooo I’m back to square one!!! I don’t believe they have ANY INTENTION of paying out. If you want to drive DO NOT sign up for one of their scams!!!!

The only way I could see. I’m so happy you found

Customer support - hang up / put you on hold. Literally no one to help with problems 🌎on hold for 1.5 hours . If your a restaurant partner . After 4 weeks literally your restaurant name does not come up . So as a restaurant you hire extra staff to accommodate orders then your 25 orders a day turn into 3 orders per day . If you complain no one gets on phone . They pretend to not understand you ! But everyone knows the deal .

Be aware!. This delivery apps will make business pay for their drivers errors if you don’t verify your weekly payment. You will lose a lot of money and Uber will always be the good guy, not your business.

Wont even work.. I’ve tried many times to deliver for Uber eats and everytime it won’t connect to my internet, nothing is wrong with my internet and I’ve tried multiple different like areas to try and make it work but it never does.

It’s not loading anything, just constantly on the loading. Can’t seem to get it to work at all. Strange and sad because I need to use door dash but I prefer Uber hit me back up if you fix it. I rather use Uber

The workers. PLEASE PLEASE PLEASE tell the Uber drivers to wait until the people press ready because they get mad at the place when the foods not done and they get there early when no one has pressed ready on the order

“Connecting to network“. The app never works on an iPhone 13. The app continues to display “connecting to network” and never becomes useable. I have uninstalled and reinstalled and the same issue persists. If there is a fix for this I’d gladly give a better rating.

Fantastic. Work great support while tab goes haywire really earn orders and save reputation of not missing any single order on the run awesomeness:)

Order notifications. I received 4 order notifications for every single order that comes in, making it seem like there’s 4 different orders!

Sign in. I couldn’t even sign into the account sooooo. I’m really surprised this company is allowing this much negative reviews and not fixing the problem

Thank goodness you have your kids. You should have been

App doesn’t work. I gained interest/the need to do a side hustle and thought I’d give this app a chance. I got notified I’m now approved to drive and pick up orders but the app won’t move past the log in screen. Have tried deleting and reinstalling app but no luck. Horrible..

**show. Listen I’m all for Uber and Uber Eats I put my information and tried to get a login going. I keep getting the runaround on the access of my account. Someone reached out to me via Text which is helpful but said that I was too young (for some reason it says I’m 19 not 21) your guys app still glitches and very confusing imma need like ten tech guys working on this app

Don’t get it. Tried so many times to sign in to the app saying that i don’t have an account with Uber and then when i try to make a new account it states that my email is already in use. I tried to change my password and it worked for one day! Then when i used my Uber eats app my first and last name some how changed to my last and middle name. Y’all need to get all of these bugs worked out. It’s ridiculous.

Sign up. I’ve been trying to sign up for a few days now to be a driver …. Well it only gives me the option to sign my restaurant up… not myself. They should make it a little easier to use for others who aren’t really tech savvy

Doesn’t work. Doesn’t work never opens just says trying to connect to network dead app

Can’t even sign in 😒. I’m not even allowed to get into my account. I haven’t used it since last year and when I try to sign in on the app it says I have an invalid account but I can sign in just fine through the browser…..what’s going on??? Can I please get some help

Horrible Company. Honestly, why is there 3 business apps on here, and none of them work as they should. This app will not connect to the server at all. Can’t event bring it to Ubers attention, because they don’t care and brush everything off. Orders are ready in less than 20 min, and sit on our counter for over an hour and a half before being picked up or canceled. Every time we call Uber about an order not being picked up in a timely manner, they say “our system will automatically dispatch when available” and end the call. Have not once had a good experience as a business owner with Uber.

Are they stealing my identity. I keep seeing the same people with the same problem as me?!? Go ahead and try it cause you will not get far with it. I will be alerted

We will get together Ty. I can go to the house

Just downloaded. Just downloaded this app and it’s already messed up. Wont even get past the loading page?

The only way I could. I’m so happy you found

The only reason. I’m so happy you found her

We will have the best time in the. I don’t know if I’m doing

Need split scree access. Since now charging rental fees for the use of tablets provided by Uber. Allowing split screen on the order app would help us a lot to use our personal devices to its full capacity.

Costumer service. Your costumer service is really slow to respond and almost every day I my tablet says “paused” And the I have to speak to 2-3 people before I get to the right person pizzamark1708

Last version is bad. Latest version from last week have complete distroy the version for iPhone. None of the good features from previous version works. For a company this large you should beta test your apps before launching.

Keeps loading. just keeps loading doesn’t connect

The only way I could see the. I’m so happy you found her I

Never worked.. I don’t know why does this app even exist. I had it for 3 weeks . It never worked . Called them so many times and they say it’s a glitch it will be fixed . Why bother?

Best support team never. I like this app and everything, but the calling the Uber support is a complete joke. They put me on hold after literally every sentence. And super long hold. I’m not talking about 2-3 min hold.

Over it !. I have been trying to log in for the past 3 days and it tells me my account is not signed up for uber eats. However when I sign in on my browser instead of the app it says I’m active and all my documents are accepted. Customer support is a joke and you can’t get help unless you are able to log into the app. I have full faith that you all could do better and I’m really hoping you do ! I’m just trying to work.

App doesn’t work. Can’t login to the app because my account doesn’t exist, only it does because I just placed an order on a desktop computer. Also funny, because as part of the app sign on, it sends a security pin to the phone on the account that supposedly doesn’t exist. Help is unavailable from Uber unless you live in California. So this app is useless trash.

Bad. Very disappointed. First time using the app was great, however that’s the only time so far. For some reason the app doesn’t like to connect to my service. All my other apps work fine but not Uber orders.

Very unhappy. You took out three times for one order should’ve only been $56 and some odd cents not the other 40 some dollars and eight dollars and something I want my money back

App won't open. After the newest update, the app won't open whatsoever. It goes white then just goes directly back to the home screen. Customer service was no help. Please fix it! I'm losing money!

Uber. I’ve been delivering for Uber part time. I’ve not had any problems that weren’t solved with the help of support. I love this job. The app is great!

Only people giving 5 stars are bots.. I’ve been driving for Uber for over a year with a nearly 5 star rating kept the entire time. They kept making me deliver meals 45 minutes away and the customer is not satisfied with the temperature and gave me a couple thumbs down so they canceled me... been a great and highly rated Driver for over a year and they really hurt me by canceling me even though I’ve been 4.97 rating with 0 complaints to them. Can’t believe they are so cold. Terrible customer service, the “perks” are terrible as well.

Crashing and not connecting.. I’m a restaurant owner and a chef. The tablet they provided us is the cheapest tablet it crashes and never connects to the internet our internet is fine we have other devices that are connected fine it’s only the Uber tablet. We have called them many times the have send us new one and it’s the same issues.

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Don’t use it. Uber made my business down. No one takes responsibility.

Not able to connect. Not able to login anymore

Improvement. Would be great if restaurant partners can create one login to access multiple stores. Making accepting orders centralised from one app.

Should have an option for driver to use when own delivery. It would be good to have an option on there for our delivery driver to say your order is here. So the process would be : 1 order accepted in restaurants app 2 order out on delivery in restaurant app 3 with the app driver can notify customer , order is here But no options and the app is basically useless

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Doesn’t work. When I try to log in it just tells me I am not authorized to use Uder Eats App. Asks me if I want to log in with another user name.

No notification for new orders, only for missed orders. App does not send a notification when a new order comes in unless the app is already open on my phone. It DOES send notifications for missed orders though. Why send a notification for a missed order but not for the order in the first place?

Great app. Seamless app, works well

Great app. Smooth and easy to get started. Was able to get my restaurant online in minute.

Never use this again. No customer service at all, the just take your money and gave you bad service

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Trying to charge me. Uber is trying to charge me $40 to use the app. I called support because apple said it’s from your end. Nobody can help me out . My android is shot and I can’t use it anymore. It’s asking me for a payment method then declines it .

Won’t let me sign up😀. Won’t let me sign up😀

App. I wish we could adjust the pricing.

Good. Good

Not what it says. Excuse me! Hi! What is this? How do I become a delivery driver? I wasted 30mins of my life to sign up and start driving.

Not worth the time. Dookie. Registered me as a restaurant in app and made no attempt to fix it. L app.

Stupid app. This all has literally no features, this app has to be joke. My 2 months old song could build a app better than this

Scammers lol. Hot dog water

Doesn’t work. Doesn’t work never opens just says trying to connect to network dead app

Uber eats. FAST SERVICE

App not working fine. Ubereats order app is not working fine . My screen is squeezing in .

Latest version is unusable on iPhone. 30.134 updates a couple days ago and it no longer gives order details on iPhone. I have to keep uninstalling and reinstalling the app to monitor restaurant business. 3 times in the last two days I have had to uninstall to get it to work again. NEEDS FIXING ASAP.

Slave. THEY MAKE THEY’RE DRIVERS WORK FREE AS IF THEY WAS SLAVE. I STILL HAVE NOT RECEIVED THE DELIVERY ORDERS I DID. VERY UNPROFESSIONAL. I would rate the app 00000000

New update ruined mobile. New update destroyed the mobile app. Garbage now. Can’t even use it

Scam do not download. Phishing your password

We can. I don’t

Couldn’t Load on my IPad. I can’t use the app anymore after the update

Could have more stars for what a loading screen.. Your app cant even load🤣

App doesn’t work. App doesn’t wanna load

Maybe have an app you can sign up for?…. DA

Uber driver. I’ve been with Uber almost four years now. I delivered food from all kinds restaurants you imagine almost 120 delivery I never had an issue even if I had an issue it’s not big deal it’s a job I get paid for it plus it’s not bad better than nothing but if I complain about any small problems every time then I recommend whoever complain most of the time and they think everything it should be easy and they won't work hard for it ,then-its better for them to go and sit at home and be a caddilc.for me I enjoy it and it’s fun.

Worst service on the planet.. I wish I could block all of the this developers applications. Period.

Not competent. Doesn’t allow to switch between own delivery staff and Uber partners on app. Only works on iPad. This is ridiculous

Don’t download. Says account not valid it’s a scam

Too much bugs. This app has tons on bugs and it’s very hard to work i with it

Owner control. If i want to Verify the connections, orders, time, etc. of 3 or more restaurants at same time I can’t do it!

Sign in. I couldn’t even sign into the account sooooo. I’m really surprised this company is allowing this much negative reviews and not fixing the problem

Doesn’t Work At All. Cancels accepted orders.

Uber eats. I get free food by making a account taking orders and deleting the account

invalid account!. I completed sign up for ubereat online. Even received text messages that said my account is ready but I could never log in. ALWAYS SAID INVALID ACCOUNT!

Can’t connect. Restaurant owner, need app to see the orders. App just says “connecting to network” non-functioning. I need access to live orders. Please fix asap

Can’t log in to my account. Please fix it!!!!!!!. Guys, what is wrong with you??? Can not log in to my account. Please fix it!!!!!!!

Frustrating. It’s not even allowing me to enter my vehicle. I’ve tried support and they are unavailable. I didn’t have a single issue getting started with DoorDash.

Not working. It won’t load the app at all.

La app no permite ver los pedidos mal servicio. La app no permite ver las órdenes mál servicio

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Deceitful Theives. This company although headquartered in San Francisco but with customer service in Philippines has and. Hires inappropriate drivers and customer service reps. Their service are dishonest and their drivers are dangerous. Abusive. So please take heed. Beforwarned...

Gross.. This app is garbage.

Are they stealing my identity. I keep seeing the same people with the same problem as me?!? Go ahead and try it cause you will not get far with it. I will be alerted

Mmm it’s ok sometimes.. Many unusual issues need to be taken care of. The alert tone will sometimes not chime. Restarting the app or phone/iPad do nothing to fix the issue. Sometimes the store will pause itself for unknown reasons, even if there haven’t been any orders to overwhelm us. SKUs sometimes display as a long string of code. The iPhone version has a lot less you can do than the iPad version, which I can appreciate the size of the screen being different but a few handy tools of the iPad version are absent in the iPhone. Such as rating drivers, or easily being able to edit an order the way the iPad can do. It seems like an odd oversight to make them 2 different apps. It also doesn’t particularly communicate well if 2 people are using the app at the same time. If 2 people are picking orders and come to the same order, there’s no way to know 2 are doing it. Thus resulting in double picked orders. Now it doesn’t mean 2 of the same order will go out the door but it takes merchandise off the shelf and creates piles of go backs. There are other things like the service becomes suddenly unavailable and says the store is closed or suddenly cancels all our orders. Another issue is it not always syncing with our inventory. We clearly have 0 of something, it’s been 0, but product will show up anyway. No matter how high up we go with our concerns within our own company they all seem to come back and say it’s an issue with the app. Another issue I’ve noticed is drivers showing up who don’t match the photo on the app, and giving them a thumbs down every single time they show up and putting that it’s because they don’t match the photo seems to do absolutely nothing. They continue to show up, but for my store it’s not worth waiting on a 20 minute phone call with customer service to report it when they’ll just come back anyway somehow. However, when this app works, it’s much better than other delivery apps. The tone to alert you of a new order is loud and distinct, and the products will display properly and can be easily filled out in less than 5 seconds. Most often this app will work properly but the shortcomings drive everyone insane.

Not for new business. It’s unbelievable that they made me wait for 2 months telling me during all that time “call us again”, “you have to wait one more week”, “you have to fill up the form again” And today I called again and the answer was that basically they don’t want to add my stores like “mine” in Uber because it is not necessary, the have “a lot of stores like this” I am a florist, my flower shop is very different than the other and it’s very offensive and disappointing that they select just the people that they want or “need” instead of giving everyone the opportunity to their business, they didn’t even ask or know what I can offer. They told me that I have to call again if i wanna do business with them and of course I will not do that, i already opened several accounts in other platforms without any issues or crazy waiting periods like I had with Uber eats. I HATE WRITING BAD REVIEWS BUT THIS NEEDS TO CHANGE FOR EQUAL OPPORTUNITIES FOR EVERYONE. It’s unbelievable that they made me wait for 2 months telling me during all that time “call us again”, “you have to wait one more week”, “you have to fill up the form again” And today I called again and the answer was that basically they don’t want to add my stores like “mine” in Uber because it is not necessary, the have “a lot of stores like this” I am a florist, my flower shop is very different than the other and it’s very offensive and disappointing that they select just the people that they want or “need” instead of giving everyone the opportunity to their business, they didn’t even ask or know what I can offer. They told me that I have to call again if i wanna do business with them and of course I will not do that, i already opened several accounts in other platforms without any issues or crazy waiting periods like I had with Uber eats. I HATE WRITING BAD REVIEWS BUT THIS NEEDS TO CHANGE FOR EQUAL OPPORTUNITIES FOR EVERYONE.

App won’t load. Downloaded the app, entered my log in info and all it does is load (buffering) and goes no where else DoorDash would never !!!!

Weird. THE APP DOESNT EVEN LOAD?? Pointless to have…. YALL NEED TO FIX THIS!

Problem. The app is not loading