Uber Eats Orders App Reviews

Uber. I’ve been delivering for Uber part time. I’ve not had any problems that weren’t solved with the help of support. I love this job. The app is great!

Crashing and not connecting.. I’m a restaurant owner and a chef. The tablet they provided us is the cheapest tablet it crashes and never connects to the internet our internet is fine we have other devices that are connected fine it’s only the Uber tablet. We have called them many times the have send us new one and it’s the same issues.

Need split scree access. Since now charging rental fees for the use of tablets provided by Uber. Allowing split screen on the order app would help us a lot to use our personal devices to its full capacity.

The worst driver support!. Uber Eats has the worst driver support service. I was on hold for an hour for help with a simple problem and all the reps were transferring me from one department to another. I was like this for a full hour until they hung up on me and no one ever helped me. at Doordash they help instantly when calling, and they also have Spanish-speaking representatives for my region. The worst of the worse!!!

It’s not loading anything, just constantly on the loading. Can’t seem to get it to work at all. Strange and sad because I need to use door dash but I prefer Uber hit me back up if you fix it. I rather use Uber

Uber Eats is the worst delivery company. Use DoorDash instead.. Business owners, please save your time and money. Do not work with Uber Eats for your delivery services. You will receive no customer support and lose money on orders because Uber will cancel them even if the customer receives the food. I've already lost hundreds of dollars. Instead, use DoorDash, which offers excellent customer support for business owners..

no reason to be this unreliable. been in business with them for awhile and lost countless money due to their very faulty software. All of their storefront apps and management apps are inconsistent, i can’t even tell you all of the inconsistencies because even those are inconsistent and constantly changing, never runs smoothly!

Don’t get it. Tried so many times to sign in to the app saying that i don’t have an account with Uber and then when i try to make a new account it states that my email is already in use. I tried to change my password and it worked for one day! Then when i used my Uber eats app my first and last name some how changed to my last and middle name. Y’all need to get all of these bugs worked out. It’s ridiculous.

Confusing Setup. There are so many apps and it’s NOT clear which one is the DRIVER app vs. regular food delivery. With Lyft and all the other apps it is very clear. I do not understand why I have 3+ years of perfect driving history and zero accidents at 39 years old and a 5 star lyft score why I cannot drive or get this setup to process. Very confusing app.

Losing money. Most of the time people complain about missing item and overcharge the restaurant fee. Plus they retake the money from your balance many times it’s been happening where you make $100 your only gate pay 75 and order adjustment about $50 a week and you end up with $20 be all me this is being ridiculous happening all over again especially after Covid and inflation Uber eat work against the restaurant with the customer favor

Last version is bad. Latest version from last week have complete distroy the version for iPhone. None of the good features from previous version works. For a company this large you should beta test your apps before launching.

Scheduled Orders are Cancelled And Never Received. This is a very good platform. Nevertheless, we have discerned that we never receive scheduled orders submitted by clients. When we receive them we only receive a cAncellation notice. This needs to be fixed.

Finally. Finally working and updated.

Uber orders needs improvement. I like the app but you guys need to improve a couple of things. It keeps pausing my orders even when I’m on the app it saying I have missed the orders but I always be on the app. Also, the app on the phone needs the option of managing the time and giving more options to contact support like it does on the tablet The tablet functions of the app doesn’t match the functions on the phone. Pleaseeee Improveeee your app

App Problems. The only problem I’m having is Uber Eats is the only app that automatically summits a order and saying is ready for pickup and also the estimated time on it is way off! Another think is you really can’t add time to it at a certain point which is stupid! Also why does the the time on it start counting down before we even have a chance to summit the order??? I say either fix these problems or Uber Eats ain’t gonna be running for much longer!!!!

App won't open. After the newest update, the app won't open whatsoever. It goes white then just goes directly back to the home screen. Customer service was no help. Please fix it! I'm losing money!

Never worked. This app has never gone past the loading screen for me. As a restaurant owner, this is very frustrating

Customer support - hang up / put you on hold. Literally no one to help with problems 🌎on hold for 1.5 hours . If your a restaurant partner . After 4 weeks literally your restaurant name does not come up . So as a restaurant you hire extra staff to accommodate orders then your 25 orders a day turn into 3 orders per day . If you complain no one gets on phone . They pretend to not understand you ! But everyone knows the deal .

so frustrating. Did all the paperwork, other than some things that say optional. And when the app says invalid account, contact support, there’s no button to contact them? And when I go to the website they want a million different things for me to ask a simple question. Jesus

App keeps glitching. I signed into my uber delivery app, but I cant get passed the loading page. I have closed out of it several times and even updated the app and its still stuck on that same loading screen.

App problems. I redownload the app to start driving again. Logged into the app with info. Once logged in it just continues to load and it won’t go past that. Super inconvenient

App doesn’t work. Can’t login to the app because my account doesn’t exist, only it does because I just placed an order on a desktop computer. Also funny, because as part of the app sign on, it sends a security pin to the phone on the account that supposedly doesn’t exist. Help is unavailable from Uber unless you live in California. So this app is useless trash.

iPhone app size issue. I’ve literally had this app for like 3+ years now and you guys still haven’t fixed the issue where the screen size is of on a iPhone. What’s the point of having a iPhone app? It shouldn’t be that hard to have universal sizing for the screen across all devices. Like c’mon.

Costumer service. Your costumer service is really slow to respond and almost every day I my tablet says “paused” And the I have to speak to 2-3 people before I get to the right person pizzamark1708

Can’t even sign in 😒. I’m not even allowed to get into my account. I haven’t used it since last year and when I try to sign in on the app it says I have an invalid account but I can sign in just fine through the browser…..what’s going on??? Can I please get some help

App new update not working. After update the app stops working. Spent hours on the phone just to be ran around in a circle with not a single person that can solve the problem. Uber is out sourcing their call centers and these guys have no idea how to do their jobs. Horrible customer service from such a big company like uber

Uber Eats gave scammers our money. We are a local small restaurant. Somehow less than a week after signing up with Uber eats someone was able to get into our merchant account and put in their banking information. There is no way on the app or on the merchant website to change this information. You must contact Uber for them to deal with it. We contacted them 4 days before Uber was supposed to pay us for our customer orders. Our case was never dealt with. They actually closed the case despite us responding to it. They then sent our money to the scammers bank account. We are now going on two weeks and they still have not addressed the issue. We have tried to just close down our store all together but of course we cannot do that on the app or website either and we have to again go through Uber customer service. We now have to manually shut down our store daily so our customers do not order with us through Uber eats because their money will ultimately be given to scammers. Its really disappointing how uber created their app to give their merchants as little control as possible and how they refuse to help when their is a major issue. It makes me wonder if they staff is behind the scams. Highly suggest any restaurant business owner avoid using Uber eats.

Can’t load the Uber Orders app on my iPhone.. One day I logged out and since then I can’t log back in. When I load up the app, it does nothing and keeps loading. I’ve tried deleting the app and resetting my phone and everything but nothing seems to work. As a restaurant owner it’s important that I have access to this.

Horrible Company. Honestly, why is there 3 business apps on here, and none of them work as they should. This app will not connect to the server at all. Can’t event bring it to Ubers attention, because they don’t care and brush everything off. Orders are ready in less than 20 min, and sit on our counter for over an hour and a half before being picked up or canceled. Every time we call Uber about an order not being picked up in a timely manner, they say “our system will automatically dispatch when available” and end the call. Have not once had a good experience as a business owner with Uber.

Promotions are a scam!. I signed up because of the 300 deliveries in 90 days and make no less than $2400. I finished the 300 deliveries a day before my deadline. Then Uber started their games. The app would give you a running count on your deliveries and your deadline date. When I finished, the part of the app that kept my running totals disappeared. I called and emailed and called and called and emailed. They kept saying they would “look into it”. I gave them a WEEK before I emailed them to ask if someone was going to respond, their response.....they closed the conversation so if I need more help I would need to call or email. Sooooo I’m back to square one!!! I don’t believe they have ANY INTENTION of paying out. If you want to drive DO NOT sign up for one of their scams!!!!

Doesn’t work. Hasn’t been working for a year now on phone, stuck at loading screen forever, wish they would fix this. Super irritating not being able to check orders remotely

DO NOT WASTE YOUR TIME WOORST APP ON THE MARKET. Absolutely the WORST APP IVE EVER MADE AN ACCOUNT FOR MY BUSINESS ON ! Horrible customer service from phone reps they LITERALLY CANT DO ANYTHING you have to wait 3yrs for a email response back only to play the waiting game for answers . They charge you for things you DID NOT REQUEST and dont pay you what you make from your sales . DO NOT USE I REPEAT DO NOT DOWNLOAD .

**show. Listen I’m all for Uber and Uber Eats I put my information and tried to get a login going. I keep getting the runaround on the access of my account. Someone reached out to me via Text which is helpful but said that I was too young (for some reason it says I’m 19 not 21) your guys app still glitches and very confusing imma need like ten tech guys working on this app

Disaster of a company. Customer service representatives are like robots. I’ve been getting the run around for 8 straight days trying to open Uber orders app. They provide no proper solutions and just waste your time. A most unprofessional company if there ever was one.

Sign up. I’ve been trying to sign up for a few days now to be a driver …. Well it only gives me the option to sign my restaurant up… not myself. They should make it a little easier to use for others who aren’t really tech savvy

Bad. Very disappointed. First time using the app was great, however that’s the only time so far. For some reason the app doesn’t like to connect to my service. All my other apps work fine but not Uber orders.

App NOT LOADING. App was working great until I got logged off one day a few months ago and when now I can not log back in. It just seems as though it is loading but NEVER Fully loads. It seems as if soooo many other restaurants are having the same problem. It is very important that I am able to monitor how my employees are handling orders when I am not there. PLEASE FIX IT ASAP!!!!!

Wont even work.. I’ve tried many times to deliver for Uber eats and everytime it won’t connect to my internet, nothing is wrong with my internet and I’ve tried multiple different like areas to try and make it work but it never does.

Can’t even use the app. When I boot up the app, the screen remains frozen loading. The same images of food and cars filter through without end. No amount of restarting my device, uninstalling and reinstalling, and update checking can help me with this issue.

App doesn’t work. I gained interest/the need to do a side hustle and thought I’d give this app a chance. I got notified I’m now approved to drive and pick up orders but the app won’t move past the log in screen. Have tried deleting and reinstalling app but no luck. Horrible..

Fantastic. Work great support while tab goes haywire really earn orders and save reputation of not missing any single order on the run awesomeness:)

Terrible.. They End up taking at least 50% in fees etc. Impossible to get american support which is very annoying, and double charges for advertising, even on days you’re closed. Terrible. Zero stars if I could, you will lose money here

This app is trash. Whoever is programming these Uber apps needs to be fired. How does such a big company have such awful apps? I can’t even log in to the app because it just loads forever. I just want to manage my orders and can’t even do that. This is so frustrating.

Only people giving 5 stars are bots.. I’ve been driving for Uber for over a year with a nearly 5 star rating kept the entire time. They kept making me deliver meals 45 minutes away and the customer is not satisfied with the temperature and gave me a couple thumbs down so they canceled me... been a great and highly rated Driver for over a year and they really hurt me by canceling me even though I’ve been 4.97 rating with 0 complaints to them. Can’t believe they are so cold. Terrible customer service, the “perks” are terrible as well.

Stuck on the loading screen. I logged in, and I'm stuck on the loading screen of what looks like a pink bowl with a chip. It just keeps loading and I've been on that screen for over an hour. This is ridiculous. I've tried restarting my internet, my phone, tried deleting and reinstalling the app and still the same issue. Fix this, please.

Be aware!. This delivery apps will make business pay for their drivers errors if you don’t verify your weekly payment. You will lose a lot of money and Uber will always be the good guy, not your business.

“Connecting to network“. The app never works on an iPhone 13. The app continues to display “connecting to network” and never becomes useable. I have uninstalled and reinstalled and the same issue persists. If there is a fix for this I’d gladly give a better rating.

The app needs updates or some revision!. I’m a Uber eats restaurant owner and I’ve had countless issues with this (both tablet and phone app). The tablet would be running in full effect and then at a certain time of the day it just pauses and say too many missed order. That happened for a whole week at the same time. Another issue is there’s no way other than calling support to report the customer saying they didn’t receive something (which most times they’re lying). Doordash is way more convenient in this case. Most times us business owners gets busy and can’t call or don’t realize until it’s too late.

Over it !. I have been trying to log in for the past 3 days and it tells me my account is not signed up for uber eats. However when I sign in on my browser instead of the app it says I’m active and all my documents are accepted. Customer support is a joke and you can’t get help unless you are able to log into the app. I have full faith that you all could do better and I’m really hoping you do ! I’m just trying to work.

Best support team never. I like this app and everything, but the calling the Uber support is a complete joke. They put me on hold after literally every sentence. And super long hold. I’m not talking about 2-3 min hold.

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Useless app. Never worked since ages.

Can’t login. Can’t login

Not able to connect. Not able to login anymore

Change the updated version to old one. Hi Team, The new version is not friendly. Keeps on ringing even after the order is accepted. Also, its hard to toggle through the orders, new orders, orders ready for pickup. Also, before the order is ready it moves to batched order under allocated driver. Overall new version is not good. Small letters on screen aswell. Please give an option to go back to old version.

: "Installation Issue and Unsatisfactory Update. "I am unable to install this app on my iPad. It was working fine previously, but when I tried to update it, it became inactive, and I am dissatisfied."

Improvement. Would be great if restaurant partners can create one login to access multiple stores. Making accepting orders centralised from one app.

doesn’t load at all. downloaded the app to start delivering with uber eats. it instructs me to sign in with my email and password which i do. then it starts loading with the bowl and never stops loading. have the same issue after i delete and reinstall

The app doesn’t open at all. Immi tried several times but it doesn’t open deleted and reinstalled but again same result

Fix the update. The new update is terrible. We are now unable to manage uber orders through the browser version as it heavily restricts the management of orders resorting to having to pull our phone out when an order comes in which has severely slowed down our proccess. Not to mention now uber doesn't shut up once orders come in. Even after accepting an order it keeps ringing another 3 times. Very frustrating when the previous version worked much better

Useless app. The new update can’t use! Logged in then can’t do anything.

Not able to log in at all. Unable to log in to my orders at all since the iPad tablet program updated .

Should have an option for driver to use when own delivery. It would be good to have an option on there for our delivery driver to say your order is here. So the process would be : 1 order accepted in restaurants app 2 order out on delivery in restaurant app 3 with the app driver can notify customer , order is here But no options and the app is basically useless

Don’t use it. Uber made my business down. No one takes responsibility.

The new app is sooo bad. The new one changed a lot. Now It's the worst app, worse than menulog and doordash. The previous version was the best. Now we can't delay orders, menu can't change, automatically ready orders? We want the old one!

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This is the worst version so far.. The worst version of uber app. You have to press each item one by one to just to make it ready for pick up. We contacted the support to modify it but they wasted 1 hour of my time instead.

App is not working at All. It’s keep loading not showing anything, multiple time restart don’t work too, support is very bad for iPhone users.

Doesn’t work. When I try to log in it just tells me I am not authorized to use Uder Eats App. Asks me if I want to log in with another user name.

No notification. Fix the notification issue! Not getting notifications

No notification for new orders, only for missed orders. App does not send a notification when a new order comes in unless the app is already open on my phone. It DOES send notifications for missed orders though. Why send a notification for a missed order but not for the order in the first place?

Never use this again. No customer service at all, the just take your money and gave you bad service

App Still Doesn’t Function Acceptably.. I appreciate UberEats and think the whole service idea is excellent, but as a diverse produce and products processor, the app functionality falls well below acceptable still. My operation spans a ten acre area and being unable to manage orders with a phone app, the same way I do for hundreds of other aspects of my business is utterly ridiculous. All the app has needed, for years now, is new order notifications to be pushed to the phone version of the app. It’s impossible for me to cart around an extra tablet device during my work hours, when I do virtually every other business operation through my phone! For goodness sake, update the phone app so that it connects through the internet to the tablet Orders app, so I’m able to actually use this function to be a successful part of the UberEats family of businesses. I am 100% behind this company, but currently I am unable to utilize it until this SIMPLE technical fix is made and the app Patched!

Great app. Smooth and easy to get started. Was able to get my restaurant online in minute.

It stopped working. It keeps saying “No Internet connection” while all the other apps are connected to internet and working fine. Both Uber apps for restaurants owner stopped working

Doesn’t work. I’ve reinstalled this app 4 times and it just gets stuck on a loading bowl after I write my login I’m info. I have the iPhone 15 pro max

Great app. Seamless app, works well

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Disaster of a company. Customer service representatives are like robots. I’ve been getting the run around for 8 straight days trying to open Uber orders app. They provide no proper solutions and just waste your time. A most unprofessional company if there ever was one.

Could have more stars for what a loading screen.. Your app cant even load🤣

Uber yech support. The worst of the worst ! There are no words to describe the total lack of professionalism , the frustration this company make businesses go through!! Weeks of broken promises to fox a small issue with the app!

Too much bugs. This app has tons on bugs and it’s very hard to work i with it

Wont let me log in. I dont understand why everytime i try to sign in it says no stores are connected or somthing

Doesn’t work. Doesn’t work never opens just says trying to connect to network dead app

Broken. I sign In then it goes to a loading screen and won’t come off I even deleted it re installed then signed back in and it’s still broken.

Pauses for no reason. The app pauses service for no reason and happens almost every hour. In spite of repeated requests for resolution the support team has no clue on how to resolve the issue,

Get it together uber. So quick to take our money but zero help. Such terrible business ethics it’s honestly really annoying.

Issues loading app. The app just loads & loads for ever after I signed in I never was able to actually do any orders because the app won’t go past the sign in page.

The workers. PLEASE PLEASE PLEASE tell the Uber drivers to wait until the people press ready because they get mad at the place when the foods not done and they get there early when no one has pressed ready on the order

Horrible experience. I put my store on Uber eats and spend 3 hours on the phone with the support issue was not resolved

Uber eats merchant team. They are horrible two months haven’t got payment for both of my business I recommend everyone stay away from this company they are shady and scum

Unprofessional. Declining customer service for restaurant partners. So many issues but no one at the company knows how to navigate them

Are they stealing my identity. I keep seeing the same people with the same problem as me?!? Go ahead and try it cause you will not get far with it. I will be alerted

Not working. It’s been a year since I installed the app but it never worked for me it’s useless waste of time

Stupid app. This all has literally no features, this app has to be joke. My 2 months old song could build a app better than this

Needs an update. This does not work at all with the last apple update. Its stays loading and nothing happens. B

Could be better. Sounds like a good idea but it never loads for me. Just keeps acting like it’s loading and keeps saying “connecting to network “.

App won’t load. Downloaded the app, entered my log in info and all it does is load (buffering) and goes no where else DoorDash would never !!!!

App Size Issue. The app does not look right in an iPhone 14 Pro Max.

If I could give 0 STARS I WOULD. Can’t log in it says my email is invalid but it won’t let me change it and customer support was not supportive at all

Does not load. Signed out months ago and have not been able to log back in. Uninstalled and reinstalled countless times.

Sign in. I couldn’t even sign into the account sooooo. I’m really surprised this company is allowing this much negative reviews and not fixing the problem

Changes in order dispute. Impossible to get money back even though it is not our fault, only use DoorDash from now

Terrible Interface. This app is awful and confusing. Each update poses new issues and removes as much functionality as it’s meant to add. GrubHub is way easier to use

Keeps loading. just keeps loading doesn’t connect

Helppppp. I downloaded the Uber orders app and when I click login all I get is a green flag looking bard that moves across my screen and it doesn’t do anything after that it just keeps going

THE WORST COMPANY. My 14 year old has better customer service skills. This company is a complete joke. I can’t even control my business settings on one of the 3 apps they make you download. COMPLETE IDIOTS!!!!!

App is formatting wrong. The app all of the sudden started formatting for IPad when I open it on my phone. Yes the iPad version is better but it doesn’t fit on my screen so now it’s more useless then ever.

Just spins…. Doesn’t matter how many times I update it. Any time I want to use it. It just spins and spins. I have yet to get it to open.

App problems. I redownload the app to start driving again. Logged into the app with info. Once logged in it just continues to load and it won’t go past that. Super inconvenient

Loading….. You can’t even get in the app. When you sing in all it does is load. It has been loading for over an hour!!!!

Never worked.. I don’t know why does this app even exist. I had it for 3 weeks . It never worked . Called them so many times and they say it’s a glitch it will be fixed . Why bother?

Not competent. Doesn’t allow to switch between own delivery staff and Uber partners on app. Only works on iPad. This is ridiculous

Order notifications. I received 4 order notifications for every single order that comes in, making it seem like there’s 4 different orders!

CANT LOGIN. I haven’t been able to login to my orders app for over 6 months now…… log in and it loads endlessly never stops….

Boot loop. This app just stops on the boot up process and never fully loads. It’s happening on 3 different Devices are running different iOS versions.

So lack. After update can’t adjust the price and have to go thru the customer service

App won’t load. If the app could get past the loading screen that’d be a great start.

No connection problem. The app keep showing no connection… plz fix it

Very unhappy. You took out three times for one order should’ve only been $56 and some odd cents not the other 40 some dollars and eight dollars and something I want my money back

Can’t connect. Restaurant owner, need app to see the orders. App just says “connecting to network” non-functioning. I need access to live orders. Please fix asap

Just downloaded. Just downloaded this app and it’s already messed up. Wont even get past the loading page?

Frustrating. It’s not even allowing me to enter my vehicle. I’ve tried support and they are unavailable. I didn’t have a single issue getting started with DoorDash.

Account locked for no reason. Called 6 times to help they dont let you talk to technical department they make yiu send an email that they never reply to. Meanwhile, Uber eats merchant app works in which you cant accepts the orders on which is absurd

Remove app!. App doesn't even work, then when you try to reset password it takes you to a whole different app!

Help. So I downloaded the app but the problem is that it’s saying to put your email and password and I don’t know how to sign up

Be aware!. This delivery apps will make business pay for their drivers errors if you don’t verify your weekly payment. You will lose a lot of money and Uber will always be the good guy, not your business.

invalid account!. I completed sign up for ubereat online. Even received text messages that said my account is ready but I could never log in. ALWAYS SAID INVALID ACCOUNT!