FedEx Mobile App Reviews

Poor delivery service. I’m to the point that I will not purchase anything or from anyone whom using FedEx delivery! My deliveries are continuously delayed and pushed for days. I also am continually having deliveries dropped at the wrong location AND today I can not even located a package that was delivered yesterday! The service of photographing a picture of a package on a porch is completely useless. I can not even come close to figuring out what porch it was dropped of on. This is absolutely ridiculous. At the least they could drop it across from my mailbox, on a porch that is directly across the street from the mailboxes. At least I would have located it there. I’ve also had numerous packages dropped AT the mailbox along the road. And at the most bizarre locations, out in snow rain etc. This is totally unacceptable and unprofessional. I myself have been employed by a delivery service for 24 years and they most definitely frown upon this sort of work practice and ethic! You are suppose to provide a safe and secure service. I would have been fired and this lousy service still continues! Where is the accountability and repercussions for this. I’m thoroughly disgusted and now will call yet another company to tell them to change delivery service or lose customers!!

Nearly Unusable App. I can see tracking info on this app when I enter a tracking number. But that is as far as it goes. Any attempt to add or get further information (i.e., delivery instructions) is impossible. Attempts at logging in inevitably fail and so do attempts to reset my password. Using the email method, where I am supposed to be sent a link to reset the password are never received. I have tried this multiple time and different times of day. I have never received the expected email. No, it is not in my spam folder. The virtual assistant they offer is useless. Very frustrating. Update: I have been contact with an apology that there was a system problem which caused my issue. However, I have tried again to log in and change my password only to be disappointed again. As before, I never received the necessary email from them with a link to update my password. Another update: Months after writing the above review and then the first update, I am now writing another update. I have seen no improvement whatsoever to any part of my complaint. This app is useless to me. And even attempts to login directly via the web site has also failed and no texts, emails, or phone calls have reached me to update my login. Terrible.

Disappointed. This “great” app that this company say’s is a joke. I waited for a week for this package to come in. They delivered one set package that I order with no signature required but when it came to my other one they needed a signature. I had to download this app so I can plan ahead on when the package can be here so I can sign it. But unfortunately every time when I ask for a update or a certain time they give me that date but then say at the end of that day. Unfortunately the app kept on saying package is pending but then says its in transit then says the other package is in one of their stores so now I have no clue which one is the right information. I call customer service to ask to hold my package there so I can have the ability to pick then up. He tells me that he put a hold on them and that you can pick it up. I go over to the location and they tell me that the packages have been sent so I go home and I get hit with that sorry we missed you sticker so I feel that I am in a wild goose chase. I call them the next day and one I could barley get a connection with the representative and two in order for me to hold them I would have to call the next day so they can call the location to hold it for me. Its already been 4 days for me not getting this package and this is truly unacceptable for a shipping company.

fedex, we have beef now.. my packages keep arriving in my city on their scheduled delivery day and then immediately switching to “pending”. after that i can’t get the current status or any status updates and my packages are just floating around in my city for a week. this has happened multiple times. what are they doing??? going on a cute little road trip???? i could deal with waiting a ridiculously long amount of time for my packages, my issue is the false hope you give me. why give me a scheduled delivery date and tracking updates at all if this happens every time? just to mock me? to give me a false sense of hope? to hold my packages under my nose just so you can cause excruciating emotional pain and uncertainty?? to be fair the actual app works great, no bugs or anything but FedEx as a whole? we have beef now. send your CEO with my taylor swift merch so i can challenge them in hand to hand combat. pull up. i hate you. (actual FedEx workers and customer service reps you have done nothing wrong. i know this isn’t your fault and i love you. i hope you’re doing well and that good things come your way. <3)

Not available in the U.S.. I downloaded because the site wasn’t functioning either. Door tag search told me that I didn’t have a door tag (like the one in my hand that I had just scanned), so I should go to the app. The App failed to open with a pop up that said “This app does is not available for use in your territory or country.” I live in the far flung territory of the midwestern United States. In a city with several FedEx depots … How does one communicate with these people. The driver also failed to leave. Message or indication of anything — least of all a tracking number — on my door tag. I signed it and stuck it back on the door, but I am sorry to report this experience is prettty typical of my FedEx “journeys” since 2022. Everything from a malfunctioning site to drivers who lie and say I wasn’t home when I was home. I know there are some good folks working there, but someone on top needs to redirect funds into customer experience and give the drivers a raise who do good work so that the crappy ones will either do better or look for something new. People still matter, even individuals. But you would never guess that FedEx knows that. I am pretty sure they don’t.

Not showing/tracking any incoming packages. There hasn’t been any incoming packages showing up via the FedEx app in many weeks even though I receive a weekly package and only receive a email notifying me of the package. Sometimes it would randomly show an incoming package one time in a week, but then after it refreshed; it would disappear. This has become very annoying especially with how long it’s been going on. This should’ve been fixed by now and funny enough, there was a new update in the app that now lets you filter out what packages you want to see whether it’s ones “to me, from me, on the way, delivered, etc.” However, it still doesn’t show any packages at all even if you have one that applies to any of the filters. I’m not sure why they would add a new feature when they didn’t even fix a major problem especially one that makes that new feature useless. They added a new feature to better show you the packages you want to see, yet they didn’t fix the problem that has been not allowing people to see any packages. Major incompetence and they didn’t mention anything about this bug in their notes of the new update even though so many people have been expressing this same issue. FedEx, please fix the problem!

Terrible app and company as a whole.. Scheduled Thursday delivery is delayed, Thursday night delivery is pending, still pending Friday, received an alert a delivery was attempted Saturday afternoon (which is a lie because I was here), I requested a hold at a local store after the fake delivery attempt, received an alert early Sunday morning it will be delivered by end of day, received another alert Sunday later morning saying I will be notified when it reaches the hold location, Sunday night the delivery is still pending. Speaking to a customer representative is impossible. And I mean it might actually be impossible and they have no customer service representatives because it’s an automated menu of unhelpful information no matter what you do. This app and company are horrible. There are perishable goods in this package and I can’t get a straight answer about where it is or when I will get it. I will be selecting UPS for shipment if given the option from now on because this is ridiculous. Especially the driver that lied about attempting a delivery. I hope the seller understands the problem with the horrible shipping and I can get a replacement sent UPS. Thanks, FedEx.

poor. List page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system. When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up. Overall it just solidified my preference for USPS and UPS.

Rated zero if I could. You can update delivery information on a package and this app makes you feel you did so. You did not. FedEx is in the business of making money NOT delivering packages. With this app you may track a package but counting neighborhood dog barks and believing that to be the time is more accurate. When updating information as package recipient, the app accepts the info but what it never indicates whatsoever is that unless you are the sender, updates made on your end do absolutely nothing. You merely FEEL you have made a correction. FedEx, you see, makes $ on sending it back as addressed I correctly so that the sender must now spend again to get it to you. All of this despite your effort with the FedEx app to assure you receive what you ordered. FedEx and this app that updates nothing while giving you the ILLUSION it did, you see, want money and not delivery. I keep wondering how an app can be 4.7 yet have thousands of 1 star reviews. Well, this is my third write up. It would seem FedEx also has an active system challenging those of us relaying the truth by striking down reviews.

LOCAL PICKUP IS SLOWER?!?!?. THEY DONT TELL YOU THIS!!!! BUT LOCAL PICKUP IS SLOWER AND A WASTE OF TIME. IT TAKES 24-48 JUST TO CHANGE THE SHIPPING TITLE. (NO UPDATES, NO CUSTOMER SERVICE, NO TRACKING, NO HELP!!!) I signed up for message and call updates on my package and I receive nothing. Once my package arrived, I was not there to sign for it since I had no notification from FedEx. I decided to call and see if there was a faster way such as picking it up from the shipping center. After I changed it to local pickup, I was told it would take 24 hours to process and I could get it that day or the next. Multiple calls later and I’m told I will get it by the end of the second day which does not happen. I was specifically told that I would be able to get it at the end of the day before close. So there I was, at the store expecting to get it and then they had to tell me it wasn’t there. They did nothing for me except tell me there’s nothing they could do and no one they could call but connect me to customer service which I had already called 8 times. Honestly don’t call customer service, they just repeat what the tracking website says or lie to your face. I WASTED 2 days trying to get this package and they’ve just left it sitting in a warehouse. Disappointed. Dissatisfied. Zero stars.

App is Good, Service is less than helpful.. I live in the country. I was notified several times my 3 packages would arrive today. I took the day off from work to patiently wait. About 7pm the status went from “Out for delivery” to “Delivery pending”. I tried the chat bot, as usual with bots, it was useless. Then struggled with the automated phone response system for 5 minutes until it routed me to the que. Waited 27 minutes to speak to a LIVE representative. This person’s system told her the packages were still out for delivery. My app knew more than she did. She said, “Call back tomorrow”. I will say that I was happy to be able to understand the person on the phone when I finally reached her and she was polite but not able to help with accurate information. I also had a package delivered by UPS today. Their app was so much better. It gave me a live map to follow along with to track the location of my driver. I could see his truck location and this helped me plan my day. I even brought the dog in when he was near.

APP IS USELESS. FedEx should allow users to manage their deliveries, reroute the package, reschedule deliveries, add special instructions, etc. especially in these chaotic times today where people are stealing packages regardless of what the contents are. I DREAD receiving a door tag from “DeadEx.” UPS has upped their game but providing a myriad of options when it comes to managing 1 or 1001 packages. it’s easy, it’s cheap and with frequent promotion, it can also be free. FedEx offer tracking only, which can be accomplished simply by clicking on the tracking number ANYWHERE and the tracking information is going to pop up in any browser and any search engine/app. I see that screenshots provided with the app show options like signing for the package or holding it, but out of 3 FedEx packages I am tracking for delivery (one today and the other 2 by the end of the week) NONE has an option to do anything except to nickname the shipment. That’s it. I hate to say it but I wish the merchant I purchased two pairs of sneakers and a pair of black Doc Martens boots used UPS for their delivery instead of FedEx. I’m expecting the packages to be stolen as it always happens with FedEx.

Review. It makes no sense on how this truck is traveling. Why do you go through Tennessee to Indianapolis and then have to turn all the way around and come back down that makes no sense at all. I’ve been waiting on this package for two days and I have to check about every 30 minutes for the package because, no driver knows how to knock on the door. They just drop the package and go and leave it there for your neighbors to steal it because I live in a apartment and I have a neighbor that does packages. But the route makes no sense at all. I was supposed to have got it yesterday but supposedly it was delayed because of weather well OK so that means I should get the package today but instead I’m not gonna get it today and they’re gonna travel through Tennessee to a whole Nother state and then have to turn around and come back so instead they’re saying “I’m going to get my package tomorrow”supposedly I’m not happy with this delivery service!!!! Yes

Today No Bueno!. Fed Ex has all the information of where my packages are supposed to be delivered however as I was driving away from my home, running behind for an appointment, at 4:30pm, I saw the Fed Ex driver pull up in front of my home. When I returned home several hours later, the package, worth $400. Was left on my front doorstep for anyone to take. Thank goodness this one stayed. One of the reasons this package wasn’t stolen, my husband’s car was in the driveway and that blocked people from easily spotting it. The front doorstep is literally the worst place to leave a package, which is in the notes of every delivery company, excluding DHL because Consumers are not given that access. Yet they usually leave packages in the proper place. Unfortunately there are too many people that troll our neighborhood just to steal packages. It annoys and angers me especially when you consider how much Federal Express charges. I paid a lot of money for delivery companies to be able to safely deliver packages. There just isn’t any excuse for this. Most delivery companies don’t accept responsibility when they mess up as well. Once I had photographic evidence that only one package was delivered and they used the same picture on a different day to show they ‘delivered’ the package. A month later someone with a similar address brought me the package. At least that’s what they said. This wasn’t FedEx, it was UPS during the holiday season. It’s ridiculous.

Poor customer service. This is ridiculous, my package needed a signature to be released and because I have a life, I can’t sit around all day waiting for it to show up. Oh wait, they have a digital signature release… wrong, attempted to do that so I wouldn’t have to be there to sign for it, didn’t work. Lets try calling them, pointless, said they would make an attempt before 8pm again, didn’t happen. FedEx is behind when compared to other shipping companies since they can’t tell you a direct time. They just say what day it is coming but not what time. Like wow, thanks FedEx for narrowing it down to a 1/720 chance of me being there to sign for it. (Open for 12 hours and only appears for a minute 12•60=720). The least they could do is tell me what hour of the day still only being a 1/60 chance. I guess Ill just grab it myself… of course thats not available for whatever reason. Maybe I should be more proactive in trying to receive it; ill sign up for all of the alerts… Nope, only thing they alerted me about was the fact that I missed it again and didn’t tell me until 20min after it happened. Just ridiculous.

It’s pretty good, but one improvement suggestion. I like the overall feel in usage. I think it’s actually a better app than the UPS has. I use a screen reader on my iPad. This is called VoiceOver. The suggestion is you have your accessibility department or whomever in the tech department test the functionality and get them to use VoiceOver trying to use the app. You’ll find out certain areas like the package progress does not read. It will highlight with a black rectangle around The item. For example it puts a black frame around the different sections and then it reads them out loud. This is for those that are either dyslexic have a print disability or blind. In certain areas I guess it’s something to do with the coding for labeling voiceover is unable to read the package progress in certain areas sometimes it can’t even read details for how the packages. Your app is more accessible than a UPS version. It’s just there’s still areas that need improvement. Hopefully you’ll get this and can make the changes many thanks keep up the great work!

FedEx Terrible Experiences. I’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service.

EVERY YEAR. I cannot describe how deeply I hate FedEx. Every single year during this time of the year, I have to investigate like I’m a detective to find my packages. This morning, I started receiving “out for delivery” text messages from FedEx at 5:28 am. So I sat at home ALL DAY waiting for the delivery so that I could get on the road and travel for the Thanksgiving holiday without leaving my valuables on my doorstep. Finally, around 2:30 pm, I checked the application to see what was happening because FedEx typically delivers in my neighborhood around 10:30 am. There’s a “delivery exception” with a note that stated that they “attempted delivery at 1:56 pm”. I called the customer service line and had to fight with the automated system to get to a human on the line. The guy tells me that no, nobody actually attempted delivery. He said your packages were actually loaded onto a truck that nobody drove today 😂. I said but wait! The application said they attempted delivery’ he says yeeeah that’s not true. I said bruh! I got to get on the highway and travel for the holiday and you’re telling me I have wasted hours and hours waiting for a package that won’t be delivered until Friday?! He said yes, please go on your trip. I haaaaaaaate FedEx! 14 hours of travel time wasted

Give us a day or two to. Update November 5: I’m downgrading this to a one because it will not remember the notifications. That is now broken. Every time I open the window to track a package, I get a pop-up asking me if I want notifications. Every. Single. Time. Even if I have repeatedly put that I want to be texted once it’s delivered. This app is bad enough, please stop breaking the few things that do work! Original review: The app is great but we’re forced to take the new update instantly. This caused problems during Hurricane Helene. I live just outside of Asheville, North Carolina; Google the devastation. I updated all of my apps the night before the storm hit, assuming I would lose electricity for a few days. The first several days I had to walk 2.25 miles to get a cell signal. When I was finally able to get minimal data, I couldn’t use my FedEx app because I needed to have the latest version that I later discovered had been released that morning. As I could barely get any data, I couldn’t get the updated version. I was desperately trying to get my packages to a location that actually had a road. (Not exaggerating) About a week later, I was able to update the app and the very next day, was locked out again because I didn’t have the latest version that was released that morning. FedEx, please please please give us a week to update before you cut us off. You really let us down during the devastating storm.

Push Notifications Do Not Work. Updating my review. As below my packages even those that are out for delivery to me do not appear in the app. Only if I can find the actual tracking number and enter it can I see any information. But that entry does not get retained. I can get a text message update if I enter my phone number but no update from the app. Fortunately I have a 3rd party app that does send push updates once a tracking number is entered. This app is virtually useless to me. Previous review : Unless I log in to the app and select the package that is being shipped to me I get no notifications even though I had previously set a general push notification for all such packages. I have to manually add the settings for each package. I do get text notifications once I manually add my number but no app push notifications. Also once notifications were set for the shipment there used to be a bell icon next to the package, now no such indication is shown so you really never know whether the notification status was actually set for that package. Prior to a recent update this worked much better but not as good as other comparable apps.

They Do not right their Wrongs‼️. I paid 30$ shipping for a very temperature + time sensitive very important package . They said they knocked but my dog didn’t even hear them knock and she hears a lint ball hit the floor!! I then get a message that they will resend it tomorrow, but by that time my product that I spent hundreds on + 30 to ship so this wouldn’t happen, will be ruined‼️I called and customer service said they fixed it and the driver would bring it back. He asked me to give a good review after the call + I did. Hours later I called and said where is it ? Oh sorry” they couldn’t bring it , it will be there tomorrow 🤬Again!! It will go bad by tomorrow!!They couldn’t find a driver from 10:21 am till now 3:00 pm to fix this ?and even now it’s only 3:00 pm .they said “well you can come pick it up if it’s going to be ruined by tomorrow, I say “ well since I’m disabled and without a car and am alone , that would be kind of impossible.. sorry nothing we can do . Then she asks me to do a customer service review at the end of the call !!🤨…sure” I’ll give a review while my product is at this moment going bad in the heat on a fedex Truck in melting Ice because of something that was NOT MY FAULT AND THEY REFUSED TO FIX THEIR WRONG. I AM SO UPSET .This product was supposed to help my nerve damage/ neuropathy..They Don’t Care …

Fed ex needs to step up their game. Recently fed ex and walmart has been behind on their orders. It wouldn’t be so bad if it was just something that I wanted but didn’t need. But when My cats ran out of cat food and they have been using the same litter for a week because my orders are late and not delivered when promised I’m not happy about this at all! If I would’ve known this at the time I was ordering I would’ve went to the next town over and bought the items instead. I wish my town had stores like walmart in it but it doesn’t. Shopping online has always been easier, cheaper and more convenient but if I can’t get my orders when promised then I’m going to have to figure something else out. I can understand a day early or late but a week difference is unacceptable..and now I haven’t got my litter and haven’t even received a reason why or anything from fed ex!

No notifications and no communication at all. This isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment.

Incompetent Delivery Mechanism. If the package requires my signature, and I live in an apartment, and the apartment office is closed, it gets returned as "nobody is at home". Nobody called me or knocked on my door. I offered to pickup the package at the warehouse and they tell me that I can't. All 3 deliveries were marked "nobody is at home" and it got returned to sender. Important packages like this get delayed. Unnecessary waste of time just to follow process, when I can be right there are the facility where it is being loaded. No notifications when the driver is at your place, no way to contact the driver, delivery instructions in the delivery manager get ignored, driver is not authorized to call me to deliver even though my phone number is right there on the label and in my account, FedEx will sell my phone number to spammers and spammers but not call me on that number to deliver, no way to get driver back, they don't even knock on the door but just leave a door tag, and customer service is so incompetent that they just read instructions from a book and cannot think for themselves when a situation can be handled without wasting everyone's time.

The app wouldn’t let me change settings. My son ordered a computer while he was staying here, but had to leave on a trip before it arrived. He had it delivered to the house, but nobody was home to accept the delivery. I signed the back of the door tag and left details on where to put the package as instructed on the tag, but when making a delivery attempt the following day, the driver didn’t even look at the back of the tag and left again with the package. Calling the 800 number gave me few options, and the robot receptionist wanted me to pick up the package an hour away within a certain two-hour time frame. Thanks to flooding and a business closure, neither of the two FedEx drop off locations in my town are open, and when I tried to choose one 10 miles away, the app would not let me. I finally repeated “talk to a person” often enough that the automated service connected me with someone who could contact the driver and give instructions for delivery, and the driver returned later that second day and left the package, along with the door tag containing my signature. But why have the app if I can’t do that from there? All I can do is track the package and the rest of the app seems to be there for show. (Also, if I say “talk to a person” while in the automated voice system, that means that the choices offered there are insufficient and I need human interaction. Don’t keep pushing me to choose menu options.)

Shipment Status Conflicting Info. First, I get a text stating my package needing an adult signature will be delivered on Thursday, so I make arrangements for a neighbor to sign, and I add their phone number to be notified by text. At the end of the day when I return home, the package has not been delivered, and I track its status where it hadn’t even left its area of origin. Then I —and my neighbor, whose number I can’t remove from notifications for this delivery—receive a text that the package will be delivered Saturday. Today, I reschedule everything to be home sign for my package, but it never arrives. On the tracking app, one area says “Pending” and another window says the package is in my local distribution city. No idea when it will be here, or if delivery was ever attempted yet, or if I will need to find an adult package sitter for next week! Fed Ex used to be the most reliable and accurate—did they suddenly fall under USPS governance?

Long Time User. After many years of relying on FedEx, I am disappointed to be experiencing poor and unpredictable service. I know all the excuses (laborers hard to hire/retain and supply chain challenges)but it seems clear that this season requires a new set of logistics. 1- Don’t keep promising what you can’t manage. Recast delivery projections based on current conditions and 2- Maintain professional integrity by “realistically” projecting delivery dates. Announcing delivery dates that FedEx cannot live up to is creating a scathing review by the public in our area and North Carolina, which are two areas we know about. Every day you delay providing truthful/accurate delivery projections just delays the time-line to recover the good reputation FedEx once had. It also means other existing and newly created competitors will begin moving into your market space. My wife and I are currently perusing other options because our business depends on yours doing what you promise, or we become complicit with your failures in the eyes of our customers. Hope you can pull it together and recast your delivery schedules to once again be accurate and predictable. Robert Welch Savannah, Georgia PS - now you have become liars. I just entered six names that were generated to be random electronically. You rejected all saying they are taken. Not possible. Fred Smith must be rolling over!

FedEx. What started as a 2 day delivery now going on 5 days. Order has been on truck out for delivery since Friday where they said attempted delivery but no one at address but is back at delivery center in 12 minutes. It’s a hour drive from my house to the delivery center and my wife and myself were both home. Contacted FedEx and could not get any questions answered but was assured that package would be delivered next day guess what, delivery date was changed again to next day again. Tried to contact FedEx again to try and find out what’s going on but they hung up the phone. FedEx called my phone this morning when I attempted to answer hung up now I’ve tried to return the call and there’s no answer and according to tracking it still says out for delivery on truck for the third day and can’t get any answers. Thanks for messing up Mother’s Day.

Clunky third rate ap for fourth rate company!. FedEx as a company is horrible! Period ! The fact that these “currier’s” can just pitch packages wherever they wish or blow the horn and dump our items on the curb that WE PAID THEM TO DELIVER TO US SAFELY is criminal! The company has chosen to close US call centers apparently using recent events as an excuse to save money apparently. No way to communicate a problem or issue. They refer you to this clunky ap that does NOTHING that they say it does and you have to back door your way into features like adding addresses etc. there is no way to add names even though it says you can. So commercial or family accounts out or a farm account. This company has become a mismanaged joke. Ship with another option. This ap is horrible for any sort of practical application and just creates bandwidth traffic and tracking clicks. But as a whole is MORE than the company as a whole deserves. I’m through with fed ex will pay more to use alternative suggest all other businesses do the same till board is replaced and they restructure and go back to their original foundation

Zero stars. If there had been a selection for zero stars I would have used it!! Recently we were looking for a package to be delivered and got a notification that it had been dropped off at the gate on our driveway. We don’t have a gate on our driveway!! We have a cattleguard that vehicles drive over!! This package was no where around our driveway!! When we got to looking it was tucked in high grass and weeds on my neighbors place. We have a pipe entryway with our address in big bold letters on the entryway as well as on our mailbox that is mounted to the entryway!! FedEx drivers need to be instructed on how to read!! This is not the first time stuff like this has happened!! Most of the time when we get a notification that a package has been delivered and it’s not at our house we start checking with the neighbors and usually find it, but this is not my job!! You were paid to deliver it to my address!! DO YOUR JOB!! Today our package was delivered to the neighbors front porch. Can these drivers not read? My address is cut out of a steel plate and welded on the entryway, my mailbox is right at my driveway too with my name and address on it as well. I’m frustrated!! Just do your job!!

Mrs. M. Orlowski. Hi, to all delivery truck drivers and Fed ex! 1st of all I would like to thank you for all your hard work! It may not appear to some, that you all work hard, from sorting, lifting, getting all packages to right location etc. You make it easy for US, here US and all over other countries as well! 2nd of all I would like to recommend a request. Can (Fed ex ) maybe have some small flyer or logo added with the apps availability? Why? For instance in our home! We did not even know there was a app available, until a representative on the phone asked if I had it on my phone., of course I/we downloaded immediately! 3rd-We had so many issues in the past getting packages delivered to our address which clearly states our street address on the packages! (Drivers need to pay attention to the difference between 3,5,&9!) They’ve been delivered at a neighbors! (Fortunately ) two times in the past two weeks they brought the package to us. However in the past the packages we did not receive were never re-covered by us, or the shipper! I/We find now that I have the app I’m getting better tracking of our packages! Plus! I’d like to recommend that you do add that app logo or something?! (Maybe on a flyer with deliveries? The app really does help! Thank you for having this option to track any packages! Sincerely, MO

Login after login after login. The app used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch the app or actually honor Touch ID preferences previously selected. Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because this app is frustrating.

Bad customer service. I personally want to Thank all employees at n Mail on industrial in Abilene Texas for all their help in trying to help my daughter and I retrieve a package containing my daughter’s medical supplies delivered to the wrong address in Ft Worth Tx by Fed ex. Fed ex was extremely hard to talk to anyone about this. Got the run around from Fed ex for several weeks. I did not put ins on package worth $800.i didn’t think of it trying to get her supplies to her at the time. Fed ex made me go back to Pack n Mail to file thru them to be able to file for $100. These employees at Pack n Mail filed for us to receive the minimum ins on package that was definitely delivered not even close to her residence. We have pics of front of house her medical supplies were delivered to her. Which caused hardship on her. Again a BIG THANK YOU to All EMPLOYEES @ PACK N MAIL for all their kindness and COMPASSION getting a refund on this delivery. I know mistakes are made but it was the way Fed ex handled or should I say didn’t handle on this delivery. Fed ex emp were rude and stories changed every time I would finally get an actual person to talk to. Very disappointed in Fed ex.. But so thankful for Employees at Pack n Mail!!!! ♥️

Delivery even when a hold is placed. Added a vacation hold on the app but apparently they don’t see it and even with added notes to the deliver to not deliver, they still did. Again another item I put a hold and still being delivered when I’m out of town. I called the day before to make sure they wouldn’t deliver but rep said she couldn’t see the hold but then said she saw it and it’s not being delivered. It all seemed like a lie. I could just tell the way see was talking. She said call the next day if it tells me it’s being delivered. I said it’s too late then as it has happened before and I know once out for delivery they won’t bring it back for a hold. Yup I got a notification the next day it was out for delivery. I called and again lies from the rep saying she didn’t see a hold but then said, oh it already has a max hold and she sees a date. But I never put that date. So which one is it, does she see a hold or not? Why would the app allow me to place a hold but the rep says the max date is different from the app. Basically the app and the reps are useless. Wish companies wouldn’t use FedEx

We need a 0 star option. Tommy Hanks being a Fed ex guy in Cast Away is pretty close to real life. Only differences are he tried to deliver packages fast and efficiently. And you guys don't. I mean not even an effort. I took work off to wait on a package that was marked as on the truck. Then I get a notification that delivery wasn't made because nobody was home to receive it. First of all, you ALWAYS drop off stuff with no person or signature in sight. And my door bell camera shows not one FedEx truck came at all. That alone is so unprofessional. So then I try to use the app or what they call an app, until I realized "Oh wow this app doesn't work at aallllllll". So I missed work, waited all day, got lied to after a half hour on the phone with FedEx and now I'm wasting more time writing my first ever review all because how badly these people conduct business. If you need your things delivered efficiently and properly. FedEx ain't for you. Tom Hanks would have been a step up from this nonsense. Even after a plane crash and being stranded, Tom and Wilson would have delivered it faster and for sure better customer service... The End #WhatCanBrownDoForYou

Disappointed is an understatement. I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.

Worthless. I was waiting for a package delivery that needed an indirect signature. I downloaded the app, set up an account. There wasn’t anywhere on the app to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a fedex door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that fedex is at the door given all the other text notifications I receive. Having the app was totally worthless. It didn’t notify me of the updates. I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do. Overall, very disappointing.

Needs many improvements. How do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no FedEx drop centers on this side of town at all. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. Trying to reroute a package is another nightmare because even after you give the app access to your location it will ONLY show you locations near the original delivery address. Considering I live all the way across town from where I used to - you can see the problem with this. Even moving the map - it does not update with addresses in the map area view. Dialing in to try to reroute is even worse. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. For a company FedEx’s size and with their seniority in the industry this app is an utter embarrassment.

FedEx refuses to do their job. This app failed to provide pertinent information regarding my delivery. Was slow to update and I experienced the following issue from the company. My Package was out for delivery today and I waited at home. At 1pm I received a notification online stating “Operational delay” and delivery updated to tomorrow. I contacted customer service who told me it was due to the volume of packages they were processing which is understandable except it was already on a truck out for delivery and it was only 1pm. No attempt at delivery was made. They outright refused to provide me a case number and refused to escalate me to a supervisor. They also refused to change delivery option to a FedEx location I could pick up from and refused to prep my package for pick up at their distribution center. I told them I will go where ever I needed to to get my package since they were unwilling to deliver it to me. They told me that was impossible… they refused to deliver my package, refused to allow me to retrieve it, refused to acknowledge the absurdity of the excuses they were giving me and then refused to allow me to speak to a supervisor. I’ll be filing anything I can against this company and I suggest everyone else do the same. Good luck.

Crappy delivery updates !. For the last several FEDEX deliveries to me , at the last minute on the projected delivery date , the FEDEX website will switch from the projected time and date to pending ! When accessing the automated FEDEX system or even speaking to a service representative, all you get is some obscure reply ! I’m a retired Postal Service maintenance technician and the USPS and UPS have far better updates and customer service results and responses ! I WILL NO LONGER make anymore online orders if the vendor is using FEDEX’s crappy delivery services ! I’m 67 years of age and fairly tolerant and understanding of changing delivery obstacles , but FEDEX has become consistently unreliable and for lack of a better term lousy and crappy delivery service !! This scathing review will not even faze or even shame FEDEX into improving their crappy delivery service to its customers !!! Hopefully and with any luck , FEDEX will start losing customers ! I’m willing to bet that I do not even receive an inquiry from FEDEX asking what they can do to constantly failing the customers !!!

One Glitch. I love the app. There is only one problem I repeatedly have. I have called several times to resolve it. I always pick up my boxes at a nearby location because of thefts. When I have more than one box coming from a company that has the same master tracking number inevitably one is held at the FedEx Office and the others get dropped off at my house. Once I choose the option on the master number box to hold at a location.. that option disappears on the the options for the other boxes. It should hold them all at the location I choose, but it never does. It’s obviously a glitch in the system that needs to be fixed. The workers at the FedEx store office can’t help and when I called the Fed Ex helpline the only suggestion I’ve gotten is to make sure u do the hold on the master box number. It doesn’t work and my boxes always get split up even though they are labeled 1 of 3, 2 of 3, 3 of 3 on the box.

FedEx needs work. Their app. Not bad but sometimes delivery dates are a bit off. For the most part it’s easy to use. Their drivers, for the most part pretty good guys, today however our driver decided to leave our box being delivered, which had frozen and refrigerated food inside and it’s April in Arizona, behind a wall near our front door. They then decided not to knock on our door or ring the bell. They did not even go near our front door because they didn’t activate the camera and we were not aware our box had been delivered. All our neighbors were quite aware I bet because you could see the box from the street, you just could not see it from our front door camera. Our box with perishable food was delivered at 11:15 am and sat outside in the sun until about 6:00 pm when my roommate got home and saw the box sitting outside. I’m surprise no porch pirate took our box to be honest. And all of this could have been avoided if only our lazy FedEx driver would have just KNOCKED! Then I go try and make a complaint on the app about just the one delivery and it’s pretty much impossible, I get redirected to call FedEx directly so spend a long time on wait probably. Maybe the app needs more work than I thought.

App is meh, I hate FedEx. My family and I have had some problems with FedEx, from using my phone number as the delivery address and then saying they can only start a investigation after I had to contact the company that send my package and sit on hold for over a hour, to not letting my family now that they delivered a food box from a food service and just not bother to update that they delivered it a day and a half ago so all the food went bad. Sorry this is more of a rant about FedEx. Anyway about the app... it’s meh, it doesn’t like finding tracking numbers if you try to open them in the FedEx app from safari or gmail and such. Also I created a account to give further delivery driver further details and you have to sign up for the FedEx delivery manager, you have to put your phone number to verify your account and my number “could not be reached” so the only other option is you have to go to the FedEx website and vaguely find the second option which is to send the registration form by mail to you which will take over a week. Anyway, don’t use FedEx. Use UPS or USPS or some other shipping service.

Personal & Business Use. I have had to downgrade my rating of this app due to a decline in service. Fed X is now routinely collecting high fees for “priority overnight” next day (by noon) service while on a good day, getting it to us by late afternoon. More often, there are delays of days and now weeks. As service has deteriorated, the app has become useless. Once informative and reliable, the tracking report available through this app now merely confirms that a package is in the system. The details regarding travel, passage through check points- gone. No estimated delivery date and time can be found and when I tried to use the virtual assistant, the page crashed instantly. A once great company is unraveling- just like so many others. Our local driver is still fantastic and for his sake, I hope things improve. Finally, do not waste time calling customer service for help. You are likely get someone who barely speaks English and knows nothing about local geography. I live in Virginia and was once told by a customer service rep that the fed x box on “peach tree” (as in Peach Tree street, Atlanta, GA) was the closest drop box in my area with a late pickup time (would take me about 8 hours by car to get there).

Delivered to the WRONG Address Again!. This is the second time my package from Fedex has been delivered to the wrong address. You all are the ONLY carrier that does this! Even after calling in to verify my address with your call center you all still deliver it to the wrong place. My package was ripped open and left on the ground next to the mail box. If it wasn’t for our mail carrier I would have never received my package. You must pay attention to the street address. I live on Piney Branch Dr NOT Piney Branch Lane, which is were you continue to deliver my packages. The second time I went to the wrong address just to retrieve my package that you all once again left. I have a business account with Fedex that I will most likely cancel in the New Year because of the careless your company continues to display. These were Christmas gifts of which I would have had NO time to replace if actually lost. Even after speaking with your call center and filing two complaints you have continued to deliver to the wrong address! And even when you try and blame the driver for possibly being new, still it is your responsibility to ensure they read and have accuracy before they even drive a delivery truck. Attention to detail is key to any position, of which your drivers seem to lack!!!

Horrible. I will never use fedex everrrrrr again!!!! Their app is trash, never keeps you updated and they are always late to deliver packages. The delivery guy was literally 2 minutes from my house and I had been waiting all day yesterday and all day today I checked the app before I left my home to go mail out my customers packages at ups and the app said unable to determine drop off! Literally 2 minutes after I left I get a text saying unable to deliver bc I wasn’t home!!!! I called the fedex to tell them to hold my package so I can come tomorrow and get it bc it’s Friday and it was supposed to be delivered yesterday and now it’s saying will try again at the end of day Monday!!!! The guy was completely incompetent on the phone! Had no idea what so ever!!! So now my customer will have to wait until after Monday!!!! I’m done with this company! Please use any other delivery service!! This company is the most expensive and for what!!!??? Train your employees! Fix your app! Stop being incompetent!!! Thank you!! And btw my neighbor would have never received her Christmas package if it weren’t for me, fedex gave me her package after I realized it wasn’t mine I went and delivered it to her! Complete incompetence!

FedEx is worse than the Pony Express. This company is hands down the worst shipping service ever conceptualized by man. Continues false delivery estimates even for time sensitive items or paying for expedited shipment. Don’t give me an estimate 4 days before you even come close to getting the package to the destination facility. The app doesn’t allow registration and neither does their website. This company requires signature on EVERYTHING. Do you expect people to sit at their front door from 8am-8pm for a package that never shows to sign for something?? Then when you try to release them from liability and pressing , or hold at a facility, this app and website craps out and is unable to confirm. To top it all off if you want to register to enable a feature which is ridiculous and no other shipping service requires, they have the audacity to MAIL you a parcel that will show in 3-5 days, which is already past the “3 attempts then return to sender rule” This company should be embarrassed that a start up book company was able to develop a shipping service that outmatches your entire business practice in a matter of years. I cannot believe companies still use this company to ship things they are asking for a customer service nightmare everytime they use it.

FedEx, A NAME I TRUST⭐️⭐️⭐️⭐️⭐️. I love, respect and TRUST FedEx services. Always keeps me up to date to easily track my packages and delivery status (speaking for myself) FedEx is always on time if is not ahead of the scheduled delivery timing if requested which I noticed and liked to share here. So far, nothing I've received via FedEx was ever damaged or lost and I’ve been using FedEx delivery services for three years now monthly, weekly and sometimes couple times a week. I am happy with the service I am provided and I am grateful for both FedEx International and FedEx US services. Thank YOU so much to all of YOU FedEx family, both home and abroad. I am forever grateful to you all, grateful for your care, your service and the respectful/kind communications of your employees whenever I have questions and call. I send you all forces of love and I pray Almighty Allah to always keep you healthy, blessed, safe and secure as you provide us great services. Amen. Thanks again🙏💝✊

Not just the FedEx has lost it completely. So I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time.

Garbage. It’s 2023. Why release an app that literally forces you to the website for anything of any importance regarding your shipment? On top of that, the website is atrocious. I spent an entire hour trying to figure out how to schedule a delivery for a different date. Let me save you the trouble, not possible. Every click just recycles you to put in an address you already have associated with the account, and then you wind up on a page that has nothing to do with what you’re attempting. I finally opted to just have the package held at an affiliate location (all of this was because they continue to deliver a package mid day when no one’s home, it requires a signature and there’s no way to have me waive the signature and just have them leave it). That was 12 hours ago. I still don’t have any confirmation that A) it’s being sent somewhere to be held on my behalf and, B) if so, where that location is, because they never sent any form of confirmation. Trash. The whole service is complete trash. We’re here in the apparent emergence of AI and FedEx can’t figure out how to operate a website or an app. Bravo.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

App not supported in my territory. Just d/l the App and received a message that the App is not supported in my territory … Western Australia!! Very backward!

The app works but that’s it.updates are horrendous. Updates do not happen frequently in the app. My parcel was stuck for 3 days in one spot and when I rang they said it was in another country. For my parcel to come from US to Aus it has to go through 4 countries and is already 3 days past its expected arrival date .that’s priority shipping! Never again!

App doesn’t work still. Doesn’t send notifications when requested despite permissions being correct. Also doesn’t save your shipment you are tracking even if you favourite it. Pretty useless. Better just use the website

So bad. I will not shop with businesses that use fedex. This app is almost as poor as the service (package is 2 weeks late and counting). Offers nothing more than web.

App not working as advertised. This app was supposed to enable users to schedule a pickup, print airway bills from a smart phone, etc. but it does not do that at all!! Only allows tracking, which is useless for an app. Such a disappointment!

FedEx are getting better!. This app is becoming increasingly useful. Capable of displaying account-based rate quotes and even scheduling pickup at fingertip. It would be even better for users if FedEx created a Mac version of FedEx Ship Manager (Desktop version)

Bad delivery. My parcel was supposed to come today 9/10/2024 but it didn't come today it is scheduled for tomorrow10/10/2024 and it's the urgent You guys are so bad for this job you guys need improve

Problem with favourites. The app doesn't seem to remember something you saved as a favourite. Kind of useless having to re add tracking numbers even though you’re logged in.

Pathetic excuse for a courier company. Save yourself the trouble and headache and use another courier company. FedEx’s standards have dropped so low third world countries postal services rank better then FedEx. Forget about customer service there no help they cannot even contact the local depot’s to find out why a delivery never went out or is running late. Can you believe that!!! It’s gotten so bad after my package sat at the local depot for over a week which is only 20 mins away from my home I went to the depot in person to pick up my package only to be told after 1 hour off waiting they couldn’t find it even though it was scanned in the morning. Delivered 2 days later 18 days late. FedEx you are a joke.

Latest version doesn’t work!. My fedex app works fine but after updated to the latest version, now tracking no. won’t save! Have to keep adding it again & again! What’s the point!

“Can’t create label” dead end. Spent 20 minutes putting in lots of details only to get to the very end and got a “can’t create label” message! Total waste of time. Why would the create an app that doesn’t work!!!

Doesn’t work in Australia. The app doesn’t work in Australia

Useless. Card left in mailbox directs you to website to arrange a different delivery time. Website directs you to create account or download app. Both only give you the ability to track not re-schedule.

App doesnt remember tracking number. Why do I have to manually re-enter the tracking number every time I open the app? “Recent searches wiil show up here” does not work.

The WORST. Do yourself a favour and do not use fedex EVER, worst company.

App that Fedex don’t take advantage of. The app itself works well enough but I have not been able to locate my commercial account information from it for example. It’s main use is for tracking shipments although you can place shipments etc. Ultimately the real issue is that Fedex themselves never ensure that deliveries displayed in the app are updated in sufficient real time. Kinda makes it somewhat pointless.

Late delivery. Enormously disappointed in yet another late delivery. FedEx informs us of a delivery time. We ensure someone is standing by to receive ... and then we wait, and wait. No show. New delivery time ... another no show. Very disappointing

There’s a World out there. Downloaded this. Apparently my country (Australia) is not significant enough to be supported by this app.

No point. For casual users looking to track a package, this isn’t the app for you. It doesn’t save tracking numbers anymore so unless you like reentering data every time, just keep a tab open in your browser.

App doesn’t remember tracking number. Have to paste tracking number again every time I open the app.

Yep. Mmhmm

Pointless. Want my credit card so I can see view my order via tracking number

app crashes. if i ask the virtual support the app crashes when asked questions like parcel delayed or my parcel is delay

Wow, just wow.. I can open my browser, and sign in and find my package before the fedex mobile app is even loaded. That’s ridiculous. Find a faster way, or stop using 18 layers of mobile app development garbage to make such a simple app.

How is this company still in business?. I ordered a package and spent 19 dollars on express shipping so that I would come in the 15 which is today as I’m writing this for an urgent event and it told me I would be here today not only by the website I order off of but this app as well and this has nothing to do with the website I ordered from bc there job is to pack the package and send it my way through fedex not only did I spend 19 dollars on express shipping but I didn’t get my package on the right date and they still get to keep my 19 dollars. Not to mention that the package delivery center close at 6:30 and opens at 6 they had a hell of a lot time to give me my order but instead they sat on there bums and didn’t deliver. Please when u order a package don’t order express with fedex they will not only rig u of your money u won’t even get your package on time and they told me my package is delayed at 5:15 when it said late was 6 they had a whole 45 minutes to give me my order shame on this company.

Poor Implementation. After copying my tracking number from their email it is impossible to past that number into the tracking field. No way to give feedback in App or website, no way to make complaint in App or website. Completely useless! Additionally given three different delivery dates, one even two months in future, poor.

App now completely useless. Nothing saves in the watch list without logging in. Why do i need to register for an account just for tracking updates as a receiver only? No thanks.

Disappointed. no words

Dreadful. Receiver country crashes constantly

Absolute joke. I had a package that was meant to arrive in 2-6 days time but instead it came a whole 2 and a half weeks later, I had to cancel most of my plans that I had just because of the late package, get your stuff sorted fedex.

Useless and unhelpful. This app is useless. It shows a scheduled “delivery date” which is not a real one. It shows the package is “on the way” when it’s sitting in a warehouse overseas. FEDEX staff readily admit it’s not a “real time” tracker. So .. why bother releasing it ?

Apps broken. New version is broken just stuck on the load up Screen

Don’t download this app. Trust me don’t download this app, literally useless in every aspect,

Shockingly Bad. Cannot believe that this is actually a courier service. Sent me 6 or 8 emails supposedly tracking my parcel and promising delivery on a definite date. All nonsense. Seems the computer sends the emails, but the actual procedure bears no relation to them. In the end my item did not arrive at all, and with a struggle I traced it myself (the app was useless, is useless) and picked it up. Cannot understand why anyone uses FedEx, after reading these poor reviews.

Waste. Deleted this app one day after loading

The worst courier service. The worst courier service in the total world I never saw such ah worst service my parents had send me food items from India to Australia it Took 25 days to reach me they have no customer satisfaction they only need money from customer the food had reached me with fungus this is how fedex people be please any one don’t use this service for sending anything to abroad

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Can’t create account.. Worst app in existence. Hardly functions as intended. Will not allow me to create an account. Do better.

Useless in Canada. There's no way to leave driver instructions for packages sent to you. The "to me" section is always empty, even after creating an account with FedEx online. UPS is way ahead in this.

Too fussy use. Terrible app. I got a tracking link from my email. It always took me a couple of clicks to find the tracking information in this App. It should open up at right location

Can’t fix typos. I typed in a tracking number and my guess is that I made a typo. When I entered the number a second time I was able to track the shipment. But every time I open the app now I get “Update was unsuccessful. Please try again later.” I assume that is the typo I put in. THERE IS NO WAY THAT I CAN SEE TO REMOVE THAT TYPO!!!! Looks like that typo will cause me issues for the rest of my life! There has to be a way to remove a bad tracking number.

Tracking number. I have the tracking number they sent me, yet it says it’s an invalid number.

AWFUL. Useless app.

not matching the updated information with FedEx. Do not use this app as this app do not have the same updated information as FedEx has. It shows me to pick up with ID, I drove 30km to pick it up, but they put it into the truck. Even I as told by the FedEx agent that they rescheduled the delivery for the next day.

Nothing works. Tap on view all, opens list and reverts back to original page. Tap favorite, and it errors. Packages tracking to you don’t show any longer. Tracking information incorrect. Not updated. Terrible app. Doesn’t work. Waste of time.

Service nul. Il faut donner 0 étoiles 1 étoile c’est beaucoup

GARBAGE. This App is a joke! Track a package... Save it to the watch list.... and it just disappears... This app deserves 0 stars until they actually make it work!

Waste of time. App does not work for Canadians.

Delivery?. Took day off work to await delivery from UK. FedEx said it would be before 5pm. It is now 6:30 and no sign of it & now way to contact local office.

Unusable. App simply will not open. Garbage.

Won’t open... Does this app even work? Won’t stay open…

Does not work for personal deliveries only business. Fedex Delivery Manager for personal home deliveries does not work on this app. See website fedex.com/fdmca/login

Slow app. I had to delete this app and just use the web as this app is extremely slow. Shame on FedEx to not maintain their app.

May I give 0 stars? Bad services as well.. Never on time and don’t even bother to ring the door bill.

Awful. This app used to be so good. Refreshed quick, easy to navigate, etc. Recently an update came out and now it’s awful. Barely refreshes. Difficult to find incoming deliveries. Brutal change.

1 star. doesn’t work most of the time, doesn’t update, doesn’t allow me to create nicknames for my packages

Pretty bad app. Painful process to register only to find out it won’t work in Canada, (“Your country/territory is not supported by the FedEx application”) even though it’s in the App Store under FedEx Canada. I give up.

Very terrible service. Please beware of FedEx, they hurt me very much. On Monday, June 7, 2021, I sent a certified check from Halifax, Nova Scotia to Red Deer Alberta. At the counter, I told them this for a car I want to buy, and the check must arrive tomorrow so I wouldn't lose the Deposit. They told me if I pay an extra, the check will arrive tomorrow" and made it indirect so that any adult at the address could receive it. On the second and third day, the check did not arrive, I called FedEx customer service, and their answer was that the delay was due to Covid??? (It's not a washing machine, for example, it requires three men meeting to carry it....one person can deliver the check) So I told them FedEx must reimburse me for the amount of Deposit I lost. After hours they called me from FedEx to say we will return your shipment to Halifax because the recipient says there is money In the envelope, I said OK if you give me the recorded call that proves your words because your calls are recorded, the customer service employee hung up the phone in a rude manner. The next day they called the recipient to say we came and didn't find you, so he went to the FedEx office and showed them the security camera recording at his house and no one from FedEx appear, they said, in fact, the driver did not ring the bell, but he called your mobile and you did not answer it, so he did not get out of the car. So the recipient said no one called me, and the evidence is that I answered your call a while ago. The next day they went to his house, but they refused to give the check to his wife (although any adult can the receipt because it is indirect) and they said because of covid we want to scan your ID??? Here I knew that they wanted to return the check on the pretext that it was our fault so that FedEx would not pay the amount that I lost as a deposit to buy the car. The first time they said that there is money and this is illegal, And when we asked for a recorded call, they said we came to the house and did not find anyone. When they knew that we had security cameras on the door, they said that the ID must be scan .... Finally, they returned the check to Halifax after 11 days, Thursday 17 June. And I lost the Deposit and I paid an extra amount on the first day for express delivery... I lost the car I was going to buy... I lost time and spent ten days with stress and I don't know a way to hold FedEx accountable. I.ll share this miserable and terrible experience on Google, Facebook, Insta, Twitter, Apple Store, and Google Play if FedEx does not find a solution to compensate for my loss.

keep log you out. keep log you out rendering the app to completely useless it won’t even remember a tracking you entered a day ago

Real bad!!!. In an era where seamless digital experiences are essential, the FedEx app falls far short of expectations. Despite being a major global logistics company, FedEx has failed to deliver a functional, user-friendly mobile application. Here’s a breakdown of the app’s key issues: 1. Unreliable Tracking System The core feature of any shipping app is package tracking, and the FedEx app struggles to get even this basic function right. Many users report frequent delays in tracking updates, inaccurate delivery statuses, and confusing messages about package locations. At times, the app shows “Delivered” for packages that are still in transit or provides cryptic error messages instead of tracking details. 2. Buggy Interface and Crashes The app’s performance is plagued by technical glitches. It often crashes unexpectedly, leaving users unable to complete tasks such as scheduling pickups or reviewing shipment history. Slow load times and lagging navigation add to the frustration, making even simple actions feel like a chore. 3. Login Issues Many users report recurring problems with logging in. Password resets often fail, two-factor authentication codes sometimes don’t arrive, and even successful logins occasionally lead to blank screens. For frequent shippers, this unreliability can be a significant inconvenience. 4. Poor User Interface (UI) Design The app’s layout is unintuitive, cluttered, and outdated. Important features like creating a shipment or viewing invoices are buried under poorly labeled menus, requiring unnecessary clicks to locate. Additionally, the lack of responsiveness to device screen sizes makes it difficult to navigate on smaller smartphones or tablets. 5. Inconsistent Notifications Push notifications, another critical feature, are inconsistent at best. Some users never receive delivery alerts, while others are bombarded with redundant notifications for the same status update. This lack of reliability makes it hard to trust the app to keep users informed about their shipments. Suggested Improvements To meet user expectations, FedEx needs to: •Invest in improving server reliability to ensure accurate, real-time tracking. •Perform regular bug fixes and optimize app performance to prevent crashes. •Redesign the user interface to prioritize simplicity and accessibility. •Overhaul login and authentication processes for smoother access. •Ensure timely and relevant notifications for key shipment updates. Final Thoughts For a company of FedEx’s stature, the subpar quality of its app is a glaring oversight. While the company excels in logistics and delivery, its digital tools fail to complement its physical services. Until significant improvements are made, users are left with an app that frustrates more than it helps—a major disappointment in a world increasingly reliant on reliable mobile solutions. Rating:0

Takes too long to open. App takes 5 minutes to open. Better to use the website on a browser

Full of issues. Will not let me sign up, keeps saying need valid phone number , cannot track properly. Waste time

Terrible. One of the worst apps I've used for tracking packages. I use this for work and it's terrible. Notifications have never worked. I star a tracked item to save it, and it doesn't show up in the list. Always have to re-enter tracking number. Just an awful app

Latest 7.18.3 does not work. Just upgraded to latest and it does or work Restart iPhone and still does not work Deleted app and reinstalled but now cannot login Just goes around and around Previous version summary never gave same information as the website

Invalid phone number. Stupid apps- kept output error message invalid phone number when trying to register an account. Why I should use Fedex when you can’t create a simple apps.

One star on a dimmer: Unstable and delayed tracking info. Lately not working from the menu. Click on the way or view all and it crashes. Need to input tracking number every time. Website much better and more accurate. When the app worked it would always show information that was not up to date. That one star is on a dimmer and it’s not shining much.

Canadian. Won’t allow a Canadian province only US states

Unreliable app. Buggy app, trackings disappear or don’t load, app crashes for a couple of days sometimes, unreliable app.

Canada??. On the settings, it doesn’t allow me to enter the country and doesn’t have a location detection future, which is imperative for delivery services. Also only shows US States instead of Canada. I think this happened after the update.. hope it’ll be fixed soon. Another suggestion: it would be great to have a “directions for delivery/driver” space so we can write notes for the drivers (such as “please leave it behind the gate” or “main entrance is on the other side of the house” etc… So they don’t just dump the package (without even knocking the door🙄) in front of the house which is right on the street, to be stolen!! Thanks!

Broken. Cannot login

My review. The app didn’t tell me when it arrived until hours later and I had to keep going to view all to see all my packages

Incompatibility. This app seems to be incompatible with iOS 18.1.1 on iPad but appears to be ok on iPhone. On iPad when I open it nothing happens for approx 60seconds then it eventually opens. The list of packages awaiting delivery is also inconsistent with the tracking info on my phone

App. This app is totally useless ,keeps telling me my phone #is invalid.really did someone change my number and didn’t inform me!!!!!!!

Why so terrible?. Newest update has so many bugs. Can’t log in most times, won’t save tracked packages. Frequent error messages. Garbage

Won’t load. Half the time the app doesn’t even load. When it does it’s incredibly slow

Garbage and so is the website. This is a terrible app and so is their website. Can’t login half the time. Tracking parcels is a nightmare.

Inefficient. Great start developers but why do I have to do everything through a browser? Package was delivered twice. No attempt on getting in my building, just left! I submitted my phone number. Why can't the driver just call?

Waste of time. I have tried repeatedly to sign up but the form just says there is an error every time I try and submit. No indication of what’s the issue. Wasted loads of time retrying to fill out but to no avail. I build web platforms so I know how to use them. There is clearly an issue with this app.

Crashes constantly. App doesn’t work. Half the time it never gets past the welcome screen. Doesn’t show actual shipping status. Crashes lots.

Flawed. Can’t sign up. Keep asking for “valid phone number”.... and I know my own number. Very frustrating.

Tracking issues. The tracking number doesn’t stay in the list once the app is exited on the iPhone for some reason, it’s fine on the iPad tho

Tracking issues and crashes. Your app useless crashes doesn’t tracking doesn’t work and I have the new app updates wow horrible app fire the tech who works on the UX improvements cause app doesn’t work and I

Worst app ever. Apps keeps crashing come on December 2024 update the app it needs big update everything works bad with this app!!!

Better then on the web site. So far the app works, I was able to add a hold at a location point. It’s better then the web site which was not letting me use a Canadian address. We’ll see how the delivery goes tomorrow!

Don’t waste your time.. Downloaded the app, tried to create an account - everything I try to do says “Sorry requested action can’t be completed right now”, tried again, same outcome, deleted app. Embarrassing for a company of this magnitude.

Used to work. Loved this app so I could easily track my shipments! Most recent upgrade ruined that for me! No longer works!! Won’t accept tracking numbers so thinking something is broken!

Completely unreliable. The app continuously crashes. Can’t accomplish anything. DO NOT RECOMMEND/DOWNLOAD.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Great App. I really like this app. It is an easy way to keep up with expected deliveries. Sometimes I have things sent to me I do not know are coming. If something with my address hits the system I get a notification. You can also set up notifications so you know when things are on their way, on the truck, and even delivered. The only thing I would change is I wish there was a way to see where the driver left the package. It is noted and you can find out if you call Fedex but that is time consuming. The last delivery I received it took 20 minutes to find the package. And I was home. The only way I found it was calling the 800# and asking what they done with it. Would be so much easier if this info were available in the app.

WTH. This app is worthless I’ve tried it over and over again and deleted it then redownloaded it again just now 8 months later and it’s worse than before I never liked FedEx because 8 times out of ten my packages arrived damaged and this app is a true representation of FedEx it doesn’t work at all and isn’t worth a crap Iv scared the bar 200 times on a few different packages and it never has worked not once. You guys absolutely don’t listen you your customers and you have problems that time and time again by not fixing anything with your delivery’s or you app all you compilation by putting this app out is make me want to use UPS even more. It hurts you more than helps you because if you took the time to read the reviews you would see it hasn’t worked in a long time and by you doing noting about it just shows a lack of professionalism and an Abundance of laziness to do anything to fix any problem you have except to ignore it. You guys really need someone in charge that actually knows what there doing over there.

FedEx is slowest shipping service. The tracking number showed my package will deliver around 11:30 to 3:30 on Friday. I was waiting until 5pm nothing showed up. I called FedEx customer service 4 times, answered same questions about tracking no., name , address... . They said it should be delivered at the end of the day and again i was waiting until 8pm. I called them one more time to make it on hold at the Anaheim location to pick it up because it was a $400 value package and I won’t be home on Saturday i was worry it will be stolen. The customer service guy said he was gonna text me and email me the confirmation but nothing. I called them on Saturday morning 8am. I was talking to 4 people, they asked same questions and then hang up the phone , kept silent without talking to me. How professional they are in this case ? What did FedEx do when my package is only 7 miles away from Anaheim to my house in Midway city Ca. Really bad customer service, unprofessional and slowest shipping service.

Lousy Service. I will never recommend FedEx for any delivery EVER! I have been tracking a package that requires a signature for 3 days and waiting and it’s still not at my home. Very frustrating!! I have made a few calls and every day they guarantee me that the package will arrive today, but nothing ever does. I watch the package leave China, arrive in California, go to Tennessee, back to California, back to Tennessee and still waiting to come to Florida my home. This is absolutely ridiculous, don’t ever use FedEx if you don’t have to. The package needs a signature so here I wait around every day because it says It will arrive today. I tried signing on the FedEx app site so I don’t have to wait around and the site says I can’t do this at this time, try again later. Every day it says the same thing. FEDEX IS HORRIBLE!!!

No more fedex. I am so tired of sellers using fedex. Out of several items I have purchased, only 1 has been delivered on time and at my address. I get text shipping updates and they are never correct. And once again I received a text update from fedex that another package is delayed. That package was supposedly 20 miles from my home in Georgia, now my package is in the state of Illinois. Fedex is a joke. I’m not sure if there is anyone at any of your fedex locations that can read and comprehend the English language. Revised 9/3/23: Yet another item I purchased (this time from Home Depot) is delayed. Supposedly because my apartment number is missing. I don’t know, maybe it’s because no one there can read. My apartment number is as clear as the street address. But it too consists of letters and numbers, maybe that’s the problem! I stopped online shopping at the other two sites because they used fedex, now it will be one more. Does anyone ever actually read these?! I guess customers are really not that important to you.

Does not keep tracking numbers or update properly. Every time I try to track my shipments I add them to my watch list but they never save. I even tried adding updates on them but I never get them! So if I want to track my shipments I have to go back to the order with my tracking number put it in manually over and over again. It’s very annoying and makes it very hard to use. I initially thought it might just need an update but it’s up to date so they need to work these bugs out so people can actually rely on their expected delivery dates and tracking. Also it seems like it takes 2 days to get the most up to date information but even then some of the information is left off. Like this order I had delivered by them, it was 3 pieces a desk, and 2 tv stands. I checking the tracking because I got a phone call from the store I bought it from asking for feedback on my purchase. I said I couldn’t give feedback because I hadn’t received the items yet. When I pulled the tracking up it said they were in Memphis and were expected to be delivered 2 days later. The lady at the store pulled tracking and said that it showed on their end they were delivered that day, I went outside and they were there!

Not sure what happened to FedEx App. I’m not sure what happened to the FedEx App but I’ve been using it for years and years and now it won’t show my delivery to me packaged anymore. I literally have to search for the tracking number and input it into the app, I always click the star and request status updates to be emailed to me but then once I click out of the app and go back into the app my package no longer shows up! Why do I all of a sudden have to keep entering the tracking number in the app to find my packages every single time? I used to love your app but it’s broken an you need to fix it and your app support link won’t load to report the problem there!

FedEx service is absolute garbage!. FedEx always, and I do mean ALWAYS, gives us bogus “expected delivery dates” of packages, including sending us an email with the expected delivery date, and when the delivery date passes without delivery, they update the status with no specific delivery date. When people expect a package on a specific day, they sometimes stay home from work, or stay home instead of go out somewhere since the delivery date FedEx gives is specific. But then the package doesn’t arrive on that day, and instead, at some undisclosed day, it makes it frustrating since we don’t know which day ahead of time we need to be home for the package delivery. If you don’t know, or can’t predict the delivery date, please STOP telling us the expected delivery date. I’d rather not know than be told a false delivery date only to be disappointed that the delivery will not be made. This is inexcusable by FedEx as even the USPS doesn’t pull this kind of garbage. Get better management because this company is not being managed properly.

FedEx can’t get it together. I actually have the exact same issue as the top 1 star review here and I am getting tired of having to wait at my door to not miss this 30 second window when their site says 5 minutes. I even use to work at my local FedEx so I know what the experience is and I’m not just blaming the driver because the amount of pressure and OT they are forced to work through. They have been on this route for almost 12 hours and my package says end of the day. The tracking infrastructure is so inept at helping with accurate deliveries that need signatures. I can find a UPS truck on its route in case I have to hunt them down which sounds stupid in itself, but not FedEx. As the comment also claims that with ample resources this company cannot improve even the wellbeing of their employees yet they can waste money to spam people with the same information. I now dread getting deliveries from this company and getting technical app help won’t solve anything.

Was great, but now not so accurate. A package was marked as delivered at my front door at 5:10 pm Monday. I did not receive a package, nor was a FedEx driver in my area at that time. I know because I was home and my Ring doorbell camera did not show any delivery being made or a FedEx truck in the area. And as of Thursday, my package is still marked delivered, but the store from which I ordered the package updated the info on its tracking app and showed after the supposed delivery that it was at the FedEx center for 2 days and now is out on the truck for delivery on Thursday. You all need to be accurate, or else what’s the point of having a tracking app? And if your drivers are purposely marking items as delivered when they are not, you have a serious personnel issue that you need to take care of.

Not Happy With Fedex Experience. I had a delivery scheduled for a certain day and time. The driver came to my door, pushed my to my doorbell camera (which was not connected to WiFi due to issues with ring cam products being worthless), waited for less than 30 seconds and left. Never knocked on the door, never tried the actual doorbell, never called or anything. When I realized there was a truck in front of my home I ran outside only for the driver to shake his head as he drove away. For another package, again I had set up a delivery date and time which required me to adjust my work schedule to accommodate. The day this new package was supposed to be delivered, fedex calls and says they won’t be doing that and I will need to adjust my work schedule again to accommodate their inability to meet deadlines. Not happy, but packages still are delivered. 3 stars.

Poor service. For years we had the same driver she was wonderful and did an awesome job then last yr fedx made our home address parts of a trainer route ever since that we have had nothing but problems getting our deliveries, today we had a package coming and the new trainee showed up and couldn’t find it on the truck and looked confused. She said she would go find it and be back in an hour which meant she delivered it somewhere else or who knows what There is an older man also who delivers sometimes and he can barely lift items that the original girl we had never had a problem with I also used to ship items on fedx through my booming ebay business and take them to the Walmart are drop them off Had problems there and with items not getting to the customers so I only use ups for that What I’m saying is please put us ( out address mom a regular route and stop using it as a training route The service you provide now is horrible since you transferred out our really good female driver we had ( she did an awesome job and was a asset to your company Who ever thought to start driver training this address which is outa state from your location in Augusta has a bad idea Also I hope you find my package I had ordered some fire alarms to donate to charity and now they are lost apparently ?? Who knows With holidays coming you seem To have a big problem

I waited and no delivery. The FedEx app said the package would be delivered between 12 and 4. I stayed home from work waiting for it. Sometime after 4 o’clock the app said the schedule is going to be updated. I assumed that meant it was going to be later than 4 o’clock. What it meant was, the driver was not going to be delivering it. The FedEx app now says it will be delivered today between 12 and 4 o’clock. It would’ve been nice if FedEx made an effort to get it delivered earlier in the day. Also, the status should reflect the fact that it was not going to be delivered and not to say schedule is being updated. they could’ve sent me a text message as soon as they realize it wasn’t going to be delivered. This delivery did not permit the app to track the location of the driver so we had no information until this morning.

FedEx Integrity. I returned home one day last fall to see a FedEx truck being towed up my driveway. The driver waved and drove off after the tow truck released it at the top of the driveway. As I drove towards the house I noticed that the truck had somehow made its way onto my lawn and obviously got stuck in mud. The whole event laid waste to my lawn. I took photos and submitted them along with a complaint and an estimate for damages. FedEx has refused to accept accountability and ignored my claims. Now I know that they have a record of their truck being towed from our property on the day I submitted the photos and the complaint. Still FedEx refuses to be fair and honorable. My perspective is that it is only fair on my part to share that FedEx is a dishonorable company.

They just Straight up lied to me. I took the day off to receive a package because fedex wouldn’t let me change anything on the delivery. Sitting on my sofa with a clear view of any vehicle going down my street I saw zero cars go by, But.... at 9:43am they marked it as “business closed, could not deliver”. Now this is a out right lie! Did fedex do anything to fix it? of course not. Talked to five different people and I’m sure you know that I got a different answer from each person. One of the guys seriously didn’t listen to a thing I said. I asked a question and he went on some rant that had nothing to do with my question. So I asked, could you tell me what my question was? Well I’m sure you guessed it, he had no clue what I had just asked him. Now you would think that he would do a better job but no he doubled down. Did the same thing two minutes later and again he couldn’t tell me what my question was. I would have paid twice as much for shipping to no use Fedex.

FedEx. I will always use FedEx from this day forward. They got my certified mail delivered and signed!! January 22. I went to UPS to have the same package delivered for the 23rd. It got to Knoxville Tennessee and they lost it. I will never use UPS again ever they don’t stand behind their work. They don’t want to refund people their money and they rip you off on prices,!! so FedEx you have me for life. Thank you so much FedEx I will have to say you’re the best delivery company on planet Earth. I’ll never use another shipping company but FedEx. So if people want fast service and guaranteed use FedEx and again thank you FedEx. This was one of the most important thing I had to mail and FedEx made it happen again I will say thank you FedEx.

Shipping issues. On October 3 or fourth, we shipped a package to Sykesville Maryland through FedEx at the office here in Cape Girardeau Missouri. The package proceeded to Sikeston to where it sat for two weeks. After numerous phone calls and attempts to get the package moving to its destination and it did not go anywhere, we requested the package returned to us as we had to issue the customer a refund. After they finally located the package, they shipped it on out to Maryland. Apparently it’s supposed to arrive there today after numerous phone calls and time spent on the phone in the office here in Cape Girardeau trying to get the package returned to us. As of today I’m afraid you have lost our business as this is not the first incident that has happened, although it be the worst, we cannot continue to operate with Ann and reliable delivery service. We placed our faith in you and you failed.

App Just Doesn’t Work.. Overall broken app currently. I’ve had a FedEx account for while, with shipping manager and all, and it worked when I first had it. Now the last few shipping orders I’ve tried to add or were sent automatically to the app just don’t get added in my tracking area. (I do somehow get notifications for the shipping updates for them still from the FedEx app no clue how that is happening) Even trying to re add them manually doesn’t work. I’ve tried adding them manually multiple times for multiple different packages. It indicates it adds them and they never appear. Regardless of everything I’ve tried. I’ve tried to report the problem through the App Store and it leads to a broken link for the developers website. The app it’s pretty much pointless. The order sync just syncs continuously as well, and never ending on an updated page even after I left it open and syncing for over half an hour.

Found my lost package- Very grateful. I called Fed-Ex customer service immediately after I received an email stating my package was delivered but was nowhere to be found and I checked the premises including the front house porch where the tenant stood there watching me look for my package but no package found . Fed-Ex was able to get a hold of the drivers supervisor and then he located the driver and the driver confirmed that he left it on the front house porch who has a Ring Security System . I was called back by the Office Supervisor and she stood on the way home with me while I walked back to the front house and mysteriously package was there but the tenant wasn’t and her front door was closed !! Guess this was one package that couldn’t be mysteriously taken . I’m so glad that Fed-Ex responded so quickly and efficiently that my package was able to be found!!!! Thank you Fed-Ex now I can enjoy my boots !!!!

Unable to log into account. Unable to log into account, created it, signed up, scheduled deliveries etc. Tried to log back in, it won’t recognize my login information so I tried to reset password, and it won’t send me email to reset password!! I check everything and still will not send me email.. called customer service they can’t find my account with user name or phone number.. yet when I make a new account it won’t let me set up delivery manager for new account, says I already has one set up. I have no way of updating my delivery! This is beyond stressful. This is nothing to do with me or my information and everything to do with fed ex website to recognize my log in info and reset password etc.. fix this issue 😑 will have to cancel my order placed as I’m afraid it will get delivered to wrong location and need it delivered to my front door since it’s a sofa, not delivered to front office 😑 will make sure any online orders i make do not use fed ex until this ongoing issue is finally resolved.

FedEx has been the BEST for many yrs. I until 2018 I’ve own retail businesses for over 20 years. Though for most pkgs I shipped by ground using u p s. FedEx was primarily air and fast shipping for most the years I had my retail internet sales. If I had a important package I needed to get it to someone quickly, I could count on FedEx to do the job right and on time! I no longer have a business but still receive medication’s & such through FedEx. T hough I’m just a recipient now and have the same good service to better service. I’ve moved twice in the last 4 yrs and have always had polite drivers who always follow my delivery instructions. i’ve even been giving good advice to help me with various things. FedEx is 5***** !!!!!

very poor customer service, constantly lost packages. I do not know what to say ! My package is lost after delivery and fedex does not accept responsibility. They can even be so ridiculous as to blame the sending company. My packages keep getting lost and now I think it's theft. Not only did the delivery not arrive on time, but many things I wanted to change through the application do not work. So their systems don't work! Customer service is simply disgraceful! Although I couldn't understand the person speaking to me, all they said was, contact the sender. I think there is an brain problem here. Because it is a situation that has nothing to do with the sender. And it is not clear where the products worth hundreds of dollars are. Anyway. I know that I am not the only person who has this problem, and we will enter the lawsuit process together with those who have this problem. I'm really tired of companies like this seeing people lose their products and not accepting responsibility.

Customer Service. Recently I created a shipment online but when it was dropped off, the agent didn’t explain that ground shipments were not getting thru and proceeded to create another shipment and payment was ordered. The issue was my original pkg was insured for substantially more than the $500 the new shipment was for. I attempted to call your 24hr line and was left on hold for more than 5 hours until I went to bed!!!! This is unacceptable on so many fronts!! The next day I called the store where the pkg was dropped off to speak with the manager. She explained why but that doesn’t make it right. The online tool should give the customer notices of service delays or interruptions so they have the opportunity to make an informed decision or make other shipping arrangements.

Third time FedEx has not gotten my stuff to either me or someone else by promise time. I have always loved FedEx. I have never had problems with them, until this year.I receive and ship fresh flower leis, and I shipped a fresh lei out yesterday and paid for it to get there before noon for an event this evening. Up until an hour ago, when I refreshed the screen for tracking it said it would be there by noon. Supposedly it’s been on the truck since eight this morning, I don’t get it. Do I need to just start using USPS again express mail overnight? They have yet to drop the ball on any shipment. Even UPS who I’ve never been a big fan of, has been used and has not yet failed this year. How can they get me something truly overnight from Hawaii and Fedex says we are rural so it takes two days even if I pay for overnight priority? Again, I have always love Fedex, but I’ve been sorely disappointed with the service. A couple of your customer service agents are wonderful, but the delivery stinks.

FedEx is Incompetent. This app is almost worthless … it doesn’t always show packages coming even though I got an email and tracking number of an incoming package. My most recent package said it required a signature, could I find a place to sign in the app? NO! So I hope I’m home … they first estimate is the package arrives between 11:30 and 2. Next estimate says between 1 and 3. I leave the house at 12:20 for a short time, they try to deliver at 12:26. They leave a door tag but I get an email later to sign online. I go to the app and now there is an option to sign. I tap in it and … the app freezes. So I back out, close the app, and restart. The package no longer shows up. Arggghhh. So I follow the link and sign electronically. Then I get an email confirming I signed. Next day I check the app, the package is back and confirms I signed. Again I have to go out, though I don’t get a delivery window, just by 8 PM. When I get home …. another door tag. Idiots! Tomorrow I will leave a signed door tag with a little “note” …

Unhappy customer. My package was supposed to be delivered on January 18 and it did not get provide any updates on the app or the website. It was supposed be delivered on the 19th but then for whatever reason got delayed to the 19th and the driver did not make it to Walgreens drop off or for the Pickup location before the time and then it went back to the facility which is a station and by that time it was after noon and they’re closed at noon. Was not able to go there and pick it up which the package I needed was for work. I am not too happy with FedEx service. Not sure why they are not closed until 2 PM like USPS is and UPS. Noon is not giving people time to get to the station to be able to get their package. I had to change my hold pick up location because it will keep delaying if the driver does not make it to the destination on time. Thumbs down for FedEx.

In my case FedEx did phenomal!. I bought something from Ebay about a week ago. The seller is located in California! from the moment FedEx got notified of my package in California to the moment I got delivered here in Smyrna Georgia the FedEx app notified meAs soon as my package had a scan and I received it a few days early! My item got here in one piece! All 64 lbs! I saw many bad reviews and honestly I was a little scared and didn't know what to expect so I was prepared to not receive my package in due time like a lot of the reviews mentioned but it's one of those businesses that it has more than a couple hundred customers, let's try millions! Also its not one building or store! Its many (emphasize many) in every state. Any how, in my case they did very well! Thank you FedEx n keep killin the game

Delivered package at the wrong address. I tried to submit a response when my package supposedly got delivered to my address, but the application did not allow me to do it due to an error in the app. I checked to make sure everything was entered correctly and resubmitted it several times, and the error in the application continued. It never allowed me to submit a response. The error message that came up did not indicate there was a problem with the application. The picture they showed of where the package was delivered was not my house. To be clear, I’m not writing this review because my package was left at the wrong address. Mistakes can happen, I understand that. I’m writing this review because the application did not allow me to send a response to advise them that it was delivered at the wrong address. Generally, I have a good experience with FedEx, but in this instance, they need to do some work on the application. Thanks for reading this review.

Lost my package. I ordered an Xbox One S and FedEx was delivering it. A delivery that was supposed to take three days TOOK OVER A MONTH AND THAT WAS TO GET THE REFUND BECAUSE I NEVER GOT THE PACKAGE. I NEEDED that Xbox FedEx. I was supposed to have the Xbox a week before I was supposed to give it to someone as a present HOWEVER FedEx happened to lose it and not only that getting a hold of their customer service was impossible and it took over a month to get a refund for a package that was supposed to be delivered in THREE DAYS. Seriously. It would be one thing if I could talk to someone at FedEx to fix the issue but Noooo. Even thats a frustrating issue that you’ll have to overcome just to fix the issue to we’re trying to fix in the first place. Thats like Unlocking a padlock so you can unlock the padlock underneath it. I will spend an extra $100 per order if it means I NEVER ship anything through FedEx again. Unreliable and if something goes wrong good luck fixing it.

Notifications not correct. Yet again I have another package coming to my business that FedEx is not updating delivery information. Claimed to attempt delivery last night after business hours. But said yesterday and again today “on truck for delivery” “pending” 🤦‍♀️ These are supplies I need to perform services for my business and not having these supplies keeps me from doing these service. When we pay shipping for our packages it should be delivered in the timeframe we paid for. It would also be great if they had a feature for businesses that are receiving deliveries to follow their truck. Not all businesses have employees some of us a small independent business that like to go to lunch 🤷‍♀️. When your own drivers are telling us not to trust your app and tracking sites you obviously have issues that need addressing. Why these delivery companies don’t care about better customer service I don’t understand

Does not work. Since the major update or revamp of this app, it is no longer working properly. None of my deliveries show up. If they show up, and that is a big if, it’s a one time thing and the next time I look, they are no longer there. The filter does absolutely nothing. I have to basically make sure I save every single tracking number sent to me from every place I order from and manually check them on a daily basis. This is annoying. And if someone sends me something I’m not aware of, well I will never know if I was supposed to get it or if I should even be home to get it because I can’t see that I’m getting it. This app has been made useless. How does a team test this and it works enough to launch but clearly given the reviews, it doesn’t work?????? If it’s not broken, not fix it. Then maybe your revamp wouldn’t have majorly screwed everything up for so many people. Thank you for that!

Horrible!!. Recently I placed two orders from two different places using fedex. One package needing a signature and one without. The package that needed the signature took two days to get to my area. I was not going to be home to sign during the day so I requested a pickup at an onsite location. Original delivery date was then moved back. No problem, Saturday would be perfect. Waited all Saturday for a txt to pick up my package but the app and website kept saying “package is on truck”. Finally got an update saying my next scheduled delivery is 3 days away. I wait until Tuesday and still get no update. Wednesday morning I call support to ask about my package as now it says pending. They say they have it at the depot and will hold it for me. I drive to depot only to have them tell me it’s at the on-site location and has been there since Saturday. I go to the on-site location to find my box sitting in front of the store unattended and not secured. Never again will I trust fedex with anything expensive. Never trust them to be timely and NEVER TRUST THEM WITH YOUR PACKAGE.

Delivery manager is trash. I recently moved and needed update my delivery manager because it’s impossible to have someone at my house to sign for packages without a service window. I go to update address. In the app it’s impossible. You click on add address literally nothing happens. You try it on the web from a computer. It lets you add the address so now you’re sitting there with a false sense of hope only to be let down because when it goes to send you a verification text. It never comes so whatever changes I made didn’t save. Now I’m left to trying figure out how I get someone to be at the house or chase a package all over the city. Time is of the essence because I need the contents of that package for a trip I’m leaving for soon. Additionally I work in IT I know issues happen so when I initially ran into this problem in June. I had hoped the problem would be resolved but here we are end of August dealing with the same mess. Please do better

Scheduled delivery date occasionally changes. Fed Ex has been doing a good job with my Hello Fresh delivery. The only thing that puzzled me was that the Monday scheduled delivery date sometimes it was changed to Sunday. Most of the time I didn’t complain because I’m mostly home on Sundays anyway. But there were occasional Sundays when I wasn’t home. It created a problem because the fresh food box would have to be sitting at the front door all night. The food was not put in refrigerator that day plus the box could be stolen easily. I know you did notify me that the box is coming on Sunday but I wasn’t able to change my schedule because I was out of town till Monday so I will be home for the Monday delivery. I wish you did not change my delivery date to Sundays.

Did I set hold for pickup? Impossible to notice.. Hi. I think overall the app is well made. However, my last package was sent to a near FedEx location, even though I never requested it(at least not intentionally). I think what happened is, I accidentally set it up when I was trying to make the pop up (about the package requiring a signature) go away. I understand that it was my fault that I accidentally set it up to be held at a location. However, I think it would be better for the setting to be more noticeable if it's set up to be held at a location. Also, I hope there was a confirmation step when setting it up. Also, I wish there was a way to cancel it. I'm saying all this because I actually tried to find what happened after I noticed I did something with the pop up, but could not find it. Thank you.

The App. App is perfect you can do anything you want except have it get a Pepsi out of the fridge. You can track. Set up a outgoing shipment and you don’t have to leave your house. It’s great for us retired people. Everything you can do on the main website you can do here. What I like is it contacts me when any shipment is out for delivery to my address no matter who it’s for. Keep it up. Right along with the other two companies UPS, USPS. There apps do the same. So it doesn’t matter who it’s from cross shipments when all three companies pick up and ship out to delivery it done by all three companies FEDEX, UPS, USPS they all work to get finally. They let you know Keep it up perfect communication. The only problem I have is to get them to pick the package up I’ll figure it out soon. Let’s see I give it ❇️❇️❇️❇️❇️ 5 Stars I have no worries with the app. Thank You!

Great for tracking, wish it had more features beyond tracking and pricing. This app is great to track packages, and if you are enrolled in delivery manager, makes it easy to see all the packages that are being shipped to your, etc. checking shipping rate is good, as well as making shipping labels for simple domestic shipments. Creating shipping label for international is painful due to custom forms... wish they would make the Lite version more prominently accessible (and not hidden in innocuous text link) for non-commercial shipping person like me who ship to family and friends abroad. I wish it had more features, like viewing shipment charges and other billing aspect, for items shipped using your fedex account number. For that I still have to use the web interface, and the invoice information is so buried, it’s hard to find when I need to print out the shipping cost/invoice for reimbursement, etc.

Incorrect opening hours. Because I work away from home during the day, I elected to have my $500 package sent to my local print & ship office so I could pick it up. The app says the store is open for pickup until 10, which is great since I usually work until about 6. Turns out the store is only open until 6, and has been for MONTHS because of COVID. Yet FedEx’s developers couldn’t be bothered to update hours in the app. So now my package is delayed for another day—after it was loaded onto the incorrect truck two days in a row. This isn’t the first experience of this type I’ve had with FedEx either. Of course, I had to call customer service 5 times about the misrouted package to get a rep that wasn’t outright, provably lying to me and talking in circles, which further enhanced the experience. Honestly, I have no idea how FedEx stays in business. USPS and UPS run seamlessly and have great customer service. FedEx can’t manage either of these things, and can’t even manage an app to boot.

Lies, Lies, Lies ***DO BETTER. I had a package that was supposed to be delivered on July 10th. It was delayed until the next day. Today I was just notified that the driver attempted to deliver my package and since no one was home he would deliver the next day. Well 3 people including myself were home. FedEx never showed up. I have 9 security cameras around my property. I called Customer Service to locate my package to pick it up. The Customer Service Rep told me my package was delayed because the delivery truck broke down. I asked to speak with his supervisor. He informed me that speaking to him would be worthless because I would be told to same information. When he finally transferred me to his supervisor I then got told a completely different story about how the driver tried to deliver my package but no one would except it at my house. I am also being told that I cannot just go and pick up my package. I AM EXTREMELY DISAPPOINTED WITH FEDEX AND THEIR EMPLOYEES. I was told 3 lies today and I do not appreciate it and still have no package. Do better FEDEX.

Flawed app with spammy notifications. The notifications from this app are incredibly fine-grained, to the extent that if I turn them on for a package that I want to know about I get a veritable torrent of updates. Every few minutes I keep getting status updates about a package which all say the same thing. All I want to know is: when will my package get here, and has it arrived? I don’t need to know about every single time it changes trucks or teaches a new facility! Also the location services that it uses to see if the application is available seem to be quite broken. I had to turn them off so the app would let me in. I don’t know where the app thought I am but I’m absolutely where fedex operates. And even if I weren’t physically in the US, what if I’m remotely managing shipments for an American company, for example? There’s so many decisions in this app which seemed poorly thought out and I do not recommend this except that the fedex tracking site is totally broken on iOS safari.

Absolute TRASH. Edit: after this review they Locked my perfectly fine website account LOL keep your garbage, I’ll keep reposting my experience and these are just a handful of why many people do not choose to work with your company!! Oh and I finally got that email back from support after my review posted and nothing was resolved LOL!!! Let’s not forget the delivery delays for absolutely no reason making the packages days past the delivery date. Throw out the whole app. DOESNT WORK. You cannot even SIGN IN!! However you can go to the website and log in with the same credentials the app tells you are wrong!! YOU CANNOT RESET password through the app either but YOU CAN ON THE WEBSITE. Get it TOGETHER FEDEX!!! UPS has a working website and app lol REMOVE THIS APP FROM THE APP STORE IMMEDIATELY IT DOES NOT WORK. Guess what you customer service for your app does??!?!? NOTHING! Fire them too. Sent a support ticket a week ago. Auto message says 24 hours I’ll have a response. DONT HOLD YOUR BREATH OR YOU WONT BE ALIVE IF THEY EVER RESPOND. They also delete reviews as I posted one last week and today it’s blank.

Precise & Fast just not Accurate..!. Fed-Ex’s Accuracy has flaws.. The company has Fast Shipping, its the destination that seems to have flaws..!! Twice within a week I had the notification that different packages were delivered only that they were not delivered to me. The first time the tracking still shows it on the trucking since Feb 28 only to have a stranger from across town pull the bill of sale to find my address and delivered the Pool Motor and pump assembly. The second one is very recent.. (today). I got a notice on my phone that said Pool filter was left in my town at a gated entrance., the only problem here is that I don’t have a gated entrance. Being that today is on a Sunday I can’t call Fed-Ex to ask for the GPS of their delivery driver who is clearly annoyed having to make a delivery on a Sunday., regardless that the small fact that said driver didn’t deliver to the correct address. My only concern is said driver got fired as a pizza delivery driver since he can’t read or follow the GPS directions.. Fed-Ex Fix the Destination part of your Company, then I’ll edit the stars to something more appropriate. Clearly your company has recently tried to save money on staffing and I’m here to tell you or remind you that it’s not working..!!

FedEx - You can do much better than this!. I rarely write reviews, and if and when I do, it’s usually to recognize and thank the people for the excellent services I received! But my experience with FedEx this past year has been pathetic... 9 out of 10 deliveries were late, and often 2 or 3 days later than the initial scheduled delivery date! The worst thing about it all is that FedEx does a very lousy job in resetting client expectations when it misses a scheduled delivery! I would rather be told the shipment would be delayed for 2 or more days than being led led to believe the delivery would be made the next day and it never show up! And when you knew you were going to miss a delivery, don’t wait until 9pm to update the delivery status! Have a minimum courtesy to let your customer know before the very last minute!!! Now I understand why FedEx is ranked the worst of all the shipping companies out there! Fred Smith need to get off his butts and right the ship before he get sacked for earning the poorest level of customer service! YN

DO NOT USE THIS COMPANY!!!!. FedEx is by far the WORST delivery company I’ve ever had any experience with. It’s ALWAYS the same disaster. Don’t put your customers through this if you’re a seller or use an app like this to ship boxes out. My box hasn’t moved in three days. Just sitting at a FedEx facility collecting dust. My moms gift is in that box and Mother’s Day has now passed! I absolutely despise this company with every thing in me. Trying to use their app for assistance is absolutely useless. You have to deal with a bot that never knows what in the world you’re saying. Finally you get to the point where it gives you the supposed option to contact, an agent but then when you get to that part and get tap it, it doesn’t take you anywhere so you remain on the same screen with the same ridiculous but still with no answers. Run as fast as you can the other way if you’re looking for a delivery company. I will forever suggest UPS, but never in the world would I suggest FedEx!

Terrible updates. *update* none of the five packages that we’re suppose to arrive today (or sooner) have arrived. I did get one from UPS (who had 7updates in three days and delivered a day early). Zero updates from FedEx. I downloaded this app to track packages (yanno, the intent of it and such); fedex is horrific at updating location of packages. It’s the 5th and a package due on the 2nd has had zero updates and nowhere to be found. I am currently waiting on seven packages… none of them have updated locations in four days. An item shipped the same day with UPS has had an average of 1.5 updates a day! Also, I believe I was given wrong tracking knee because another package was posted as delivered, in a state 14 hr drive away, a day early. The reason they get 2 stars is the setup of the app is easy/good. Unfortunately their additional stuff is useless due to lack of actual updates. In general, I try to avoid any distributor that uses FedEx… I’ve had these issues for years with no solutions.

Broken after latest update. I had a couple of new tracking numbers to enter into the app in order to track those shipments. I had three tracking numbers in there already, all delivered, so I decided to delete them. After I deleted the first two, I attempted to delete the last one, and the app crashed. I restarted the app and left the one delivered entry alone for now. I added the two new ones, then retried deleting the last delivered entry. When I attempted the delete, one of the new ones just above the delivered one got deleted instead. I tried to delete the delivered one again, and the second new one I added got deleted instead. Now I was back to only the one last delivered entry. I tried to delete it again and… you guessed it, the app crashed again. I added the two new ones back in and left it the delivered one. Clearly this app was not tested at all before it was released. It took me about thirty seconds to find the first issue.

Huge time waste !!!. This Fedex app creates more problems than it supposedly solves. It provides erroneous and misleading information, wasting time and inconvenience. Most recent example is described below, and is only one of several personal experiences recently: 1. Expensive item shipped to manufacturer for repair, now being returned to me repaired after long wait. 2. Manufacturer chooses Fedex Home ground, from Calufornia to me in upstate New York. 3. Fedex app notifies me of delivery in 6 days, signature required. 4. On day 6, after ZERO updates or notifications whatsover, app and updates now report delivery 2 days later. 5. On day 7, app again changes delivery date, saying that "today" will be deluvery. 6. Day 7 comes and goes. No delivery. No inducations or updates to even suggest arrival in my city or "out for delivery". 7. Now, as day 8 is arriving, app and web still show old, stale, false info. Nothing either current nor correct. Do I stay home yet another day to sign for this $1000 item? Will ut be left on my snowy driveway in the rain? Will it show up instead on day 9, day 10, or 'whenever'? Crummy service made worse by an app and underlying database creating inconvenuence and frustration. Tes.....I called Fedex.....same ambiguous and ultimately false info.

UPS is better.. I had a package scheduled to be delivered 3 days ago until I got a notification that address was wrong. I double checked the sellers shipping info to find that I had entered the correct address. I called customer support and talked with someone that I could barely understand, clearly they outsource that work to foreign countries, and I was assured the address issue was corrected. The shipment was rescheduled for today. The address was correct and I even put my number in delivery instructions in case the driver had issues again. No call. The app told me again the address was wrong. It wasn’t wrong. If the driver would have called like I requested we could have straightened this out. Now I have to wait 4 more days over the holiday weekend to receive ad package that I should have had 4 days ago. Meanwhile, I’ve had perfect, on time UPS deliveries every day for the past 3 days using the same exact street address.

Driver Never Got Out. I’ve had some crappy times with FedEx but today was one for the record books. I’m sitting outside my apt waiting for the driver. He pulls up, turns around & pulls off, marking me unavailable & my package not redeliverable until TUESDAY! The 1st customer service rep implied I was lying because of what the driver wrote so I asked for a supervisor. Mark, a customer advocate, went the extra mile to actually contact the people over the driver. Waiting to see if my package actually arrives today or tomorrow & what shape it’s in. Update: they sent a driver in the morning with the smaller of my packages but not my TV, which they knew was the most important part. I’m sitting outside, again, waiting for the driver after waiting ALL DAY for my TV to come on a separate truck. The driver never even bothered to show up this time before marking me unavailable. They are the worst company ever & have the worst customer service. I refuse to do business with anyone who does business with them.

I HATE FEDEX. If you can please do not order with fedex they do not care about you or your belongings that you order…I have been waiting days for my package and it has not yet come and it’s saying that it’s in Kentucky It’s been in Kentucky for days now like what in the world is going on. They do not provide proper reasons as to where you package is what’s going on with your package or any update on your package I do not have a delivery date for my package so I don’t even know WHEN it will come or if it will come at all….UPS would never do you like this they always provide you with great costumer service and they get your packages here on time…I am so tired of checking every 5 minutes for a package that may never come, this is so outrageous and I’m so tired of it….I never want to order with fedex again because they are to out of order and do not know how to provide proper care to their customers so if you can please do not order with fedex because they are so HORRIBLE.