Paychex Flex App Reviews

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Worst App. I cant express how much I hate this app. It never wants to connect, I dont know how many times Ive had to uninstall and then reinstall this app just so I can sign in; which I have to do for any and all timeclock changes. Clock in? Sign in. Taking a Break? Sign in. Coming back from break? Sign in. Going to Lunch? Sign in. Coming back from lunch? Sign in. Another break? Sign in. Coming back from break? Sign in. Clocking out? Sign in. Is that tedious? Absolutely, but for some reason this app needs more security than a banking app. It takes so long to log into the stupid thing that Ill often miss my clock out time, and suddenly Im over time, so I have to go back and fix in after the fact. Not to mention it will on occassion just NOT log my timeclock change, or worse duplicate an entry, and then flag it like It was my fault. This app is THE worst thing ive ever been forced to use at my job and I am counting down the days until we either shift back to quickbooks, or they hire a better UI designer, because it is THAT awful.

Always a PTO error. While most of its functions are nice, on the employee end, when you check your PTO accrual history, it’s almost like it forgets math. For example, I’ll have 8 hours taken each day while I’m on vacation. Everything is all fine and dandy for the first few days. Then all of a sudden I’ll go from have 60 hours to -2 hours. The deduction will math is all wrong down to the minute. Even when I go to the balances, it’s completely wrong! It’ll say I used way less hours than I accrued, but still show a negative balance. Luckily when I’ve spoken to management, this error doesn’t show on their end and if they re-save, it goes back to normal on my end. But then a few days pass, and it’s magically in the negative again on my end. This is something Paychex needs to fix. I shouldn’t have to keep contacting my boss in a panic on whether or not I’ll get my PTO while on vacation.

Plagued with issues. 2 Stars for ~usually~ making it easy to clock in and out. Other than that, the login load times are more often than not very long. With wifi or full LTE coverage it can easily take upwards of 5+ minutes. I have been stuck on the loading screen for an hour and 20 minutes before, and only after that amount of time did it finally time out. When clocking in and then closing the app and coming back to clock out later, the time often is not up to date and the home screen shows as if Im already clocked out. After clocking in our out, I often have to close the app and open it back up to make sure it took my clocking. Sometimes, it appears as it did not take it and then I press it again and suddenly there are 2 punches for the same thing. Once in the app, navigating through the tabs can also be a pain as the screen can take quite while to populate. It seems these issues became more prevalent once paychex time was merged with flex. Love the idea of the app, but still has many bug fixes to be worked out.

Needs work. Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, the app has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use the app for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use this app. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on the app or emailing this company. They won’t return any correspondence.

Worst App- would rate 0 stars 👎. If it wasn’t required by my employer, I would never use this app. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. This app is the worst thing in the world and if it gets removed forever I would genuinely be happy.

Poor functionality. This app barely functions on iPhone. Even after signing up on an iPad it still won’t work on iPhone. For the biggest paycheck processor it’s an extremely poor app. The layout is clunky and disorganized. The search feature is almost useless so they might as well take it out. If I didn’t have to use this app for work it wouldn’t be worth keeping. I wrote this review years ago. They have not fixed it. Login is slow and clumsy. Even now it just won’t load properly or quickly. Sometimes I get random text messages from the app saying my paycheck stub is available from a month ago. Maybe if they spent a little more on the app and less worrying about share holders everyone including share holders would be happier.

Garbage. My company switched from Paycom to Paychex a few months ago. Paychex must be quite cheaper because this app is almost useless. Good luck trying to even login. I’d say 75% of the time the app won’t even get past the login screen. I have to wait until later to write in my hours most of the time. Sometimes you’ll be able to clock in, then later the app won’t load for you to clock out. If you’re lucky and get past the first screen, half the time your clock in button won’t appear. The screen will be blank white with a buffering logo. The app always runs slow, clicking on another tab is taking a risk of the app crashing on you. The last company had a “Pay To Date” feature, which would show you all of your hours and how much money you’ve made so far in the pay period. Paychex doesn’t have that option unfortunately. Overall a major downgrade from what we were using last time. I hardly write reviews, but after today when the app once again wouldn’t login, I couldn’t take it anymore lol. The fact that this app has 5 stars is an abomination.

Never loads promptly. I have constant issues getting the app to actually open when I need it to. Tried with wifi, without, turned phone off and back on completely, deleted and redownloaded the app. Never loads promptly and it’s an inconvenience to myself and my boss who is always fixing my clockings. I have deleted the app to redownload in hopes that this would help. I now cannot download the app, it gets stuck about 3/4’s of the way when downloading and now I cannot clock out from the first part of my shift and click back in for the second part this evening. Upon reading reviews several people are having the same issue. This is something that needs to be fixed, I have had this issue pretty much the entire year and a half I have worked for the company I currently work for.

So Easy and Convenient!!. I am thankful for this app. It makes it so easy to access information, such as paystubs, W2’s from previous years, 401K information including loan balances. Basically, anything I need to know about my payroll information and current or past pay periods to a certain date is right at my fingertips. Thank you for creating an app that is actually user friendly & makes sense. 😌

Lack of UI/ Widget makes its competitors shine. Between their competition QB who has a widget, smoother sign in and simple clock in, Paychex is rather clunky, with it always defaulting to the page of my former company, whom I am not actively employed with, it takes more time to clock in than is really necessary in my opinion, and managing time cards and issues is not intuitive, can’t even leave a note on a time slip for management, instead we are instructed to contact our managers. Which seems to defeat the purpose of an app to manage all this in the first place

like Nike, Just Do It! Get it you won’t Regret it.. Best work app when it comes to checking your Hours and it’s good to know how much you’ve made and Compare it with every other Check I get so I can see if Hard work actually pays off or not.. PayChex is the app actually it’s a Must Have for Those who are Employed and compensated legitimately. so if your reading this to see if you should get it, Get it now. Don’t waste anymore time with wondering if you should, you should. I Did and I Did it on my other Phones As well.

4 stars??. Why it has 4 stars I have no idea. Im not sure whats going on but I went to the reviews to see if others had the same problem. They do, I cannot log into my account it doesn’t even load 95% of the time. I try 15min before work but it never works on wifi or Data. Its causing me to contact higher ups to put in my time on a daily basis which isn't practical for anyone. I just tried uninstalling it and installing it again and I cant even get the app back. When it comes to someones paycheck and hours you have to have a working app. Please fix this issue, it is giving so many people stress and frustrations.

yikes. when this app works, it is absolutely wonderful. sadly, that rarely ever happens. it takes at least 10 mins for the app to open to the main screen so that i can clock in for work. then clocking in takes another 2 minutes. and god forbid i ever want to look at who’s scheduled with me.. that takes forever to load as well. ive tried deleting and redownloading and it is ALSO taking absolutely forever to do just that! not to mention the constant maintenance being done on the app. it’ll also tell me that my paycheck is ready to view so i try ti go view it, and it’s nowhere to be found. this app constantly has issues and i hate that i have to use it for work.

Recent update broke running payroll.. I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

Was GREAT until I called customer service. Was happy that our company changed over to Paychex Flex until I needed to call customer service! I have never talked to someone so rude in my life, plus she did not even try to help me with my problem! Went straight to blaming my company for the issue I was having! Ultimately it was PAYCHEX FLEXS problem! Thanks for making this harder then it should have been! I gave two stars because you guys have potential but customer service can ruin a company just as fast as the money can!

Great, when it works. This app is unbelievably glitchy. It works maybe 60% of the time; the rest of the time, it won’t load past the login screen (either with Face ID or with a manually-input password) or it loads but then is stuck on a half-loaded dashboard. When it does work, the Time and Attendance feature for employees is very user-friendly and easy to navigate, though, as are the other employee features. The UI for admin is not a lot of use; functionality is significantly limited and most functions can only be performed from a PC.

Fix it now. App has updated my maternal status now I’m single divorce because my wife thinks I have another family at my moneys going elsewhere my kids are mad at me because I can’t show them prove that I can’t afford to go take them out to eat at red lobster Texas roadhouse golden corral they’re mad at me because I could only afford Taco Bell please get this fixed see if I can reinstate my maternal status and my family thank you. 😂

Parts department. I personally have had nothing but good experiences with Paychex from day one, I appreciate being able to check my account and see, what I have, , I would like to see my time as I go, like I used to be able to do with the time clock, although I could never see my history on the time clock and I really appreciate that, Thank You

Awesome for employers & employees. This app offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. The app does look just a little different on different platforms, but overall works just the same.

Works 20% of the time. I’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do.

Amazing. I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) This app has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete this app for anything.

Absolutely Fantastic. This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and this app takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive the app itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of this app and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

Doesn't load most the time and no notif system. First off, this app has a terrible load up rate. 6/10 times opening trying to clock in/out/meal, the app refuses to load. This app has has caused such an issue, my manager has made a sheet for people to write missed time punches so he can fix the time clock. The second lesser issue; This is honestly the first and only clock in app I've experienced that has no sort of notification system, which is really weird and kind of off putting, as the notifications from previous apps were very useful and accommodating for my ADHD and irregular schedules (also how do so many people not know how to make cohesive stable schedules?).

Update made this app useless. I used to love this app but... You guys updated your app, it prompted me to get the new one, so I tried, but my phone isn’t compatible with it. The apple store app says I can operate the older version of the paychex app, but when I try to open the older version of Paychex, it just prompts me to upgrade to the new version. So basically I’m in a cycle that I can’t get out of, due to your app “updates”. This is very inconvenient and you have made this app useless. I can’t see my paystubs or tax information. 😑

Unprofessional. The app isn’t just unprofessional it’s unusable I’ve been unable to clock in began meal or clock out stays stuck on load screen I can’t even injoy my lunch because on the off chance the stars align and I some how get to the dashboard of the app it task 15-30 minutes to do that no exaggeration my self and numerous other employees have the same issues I am glad my PM and superintendent use the app so they are more understanding I hope by writing this review it will be a warning to a small business or some contractor to invest into something else because this app isn’t worth the 4.8 stars it’s trying to pass on it really should not exist the developer needs to take it down and start from scratch IF I worked the same why this app works I would be fired also this isn’t my first review of this app posted one about a month ago never showed up so this maybe all for nothing

I’m a new employee for Valvoline. I’m very unsatisfied because I went through this trouble to try to log into my account and now all of a sudden I’m getting a load error and I can’t even get into the account I just started. I was looking to see if there was a way I can contact you guys easy for Support but I can’t seem to do that so I’ll just leave this review. I’ll change my STARZ when you make the app better you should have it directly through the app not connected to some external website.

Longest log in time of any app I’ve used. This app takes SO LONG to load, I have to be ready to clock in about ten minutes before my shift when I use this app, because it takes forever to load. Instead of letting this app make me late I will intentionally load it as early as possible because it just sits there trying to get you logged in for so long. Also they seem to constantly be doing maintenance but the load time never gets better. It’s super inconvenient, this problem also persists online if you try to log into their website.

You will hate this app if you travel for work. I don’t know what it is about this app but it is the ONLY one on my phone that seems to never want to load at any given time. I hear rumors that if you change from wifi to data and different cell zones often that it makes the app behave this way. Well that is rather inconvenient for someone who travels for work wouldn’t you say? This app will make you extremely unpopular with whoever deals with the pay in your company. You will be messaging them daily with missed punches because the app just absolutely refused to load.

Super fast and easy. I love it due to the fact that I don’t have to call all the time to get pdf copy of my paystub it’s very convenient only thing is that I wish you could get assignments on there and possibly a little more detail of how much your getting paid on the paystub it does say but I have to do the math to figure out how much I got paid hourly

Can’t log off. All these apps have super security login screens that mainly function to keep people out of their own accounts. What’s not very secure however is staying connected when you can’t log out of the app. I spent at least 10 minutes looking for the log off button before physically having to turn off my phone to log off. Every app developer needs to realize the most important functionality is logging off. The log off button needs to be available from every screen and menu and NEVER hidden. This app would be good if it had a log off button. It does NOT as far as I can tell.

Typical SLOW OVERBURDENED forced app.. I don’t have a choice to use a different app thanks to my employer (who I love working for). But this app is forced and you can see the captured audience failures throughout the app. First, it’s just too big and tries to do to much. Typical IT (and HR) thing of shove it all in there! 15 pounds of potatoes in a 9 pound bag. . Fix the speed problem. Waiting to clock-in/out for minutes at a time creates errors, missed punches, etc. . HIGHLY recommend having time tracking be it’s own app still and that’s all it does. Do NOT REMOVE The other app. . Reduce the content. Not everything needs to be on an app. Something should just be left to computer viewing, not a mobile device. . Better organization of items. Grouping things better. Simpler formatting. Streamline and light weight info. . Downloadable information. To be printed and viewed on larger screens or printed.

App stinks/many features not working. When I first started using this app a year ago I loved it, I found it easy to navigate and had zero issues. Unfortunately, with every update or tweak it seems to get worse. Currently I can no longer view messages within the app or send them. I know I currently have a new message but it does not let me click to see it. I also can no longer navigate to previous weeks to see my hours unless I know the right date frame for that week and type it in. I miss the old version of the app it was much more user friendly and was not constantly filled with issues.

Bad time keeping. This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

Useless. This app is by far the worst app, probably on the entire app store, for loading. Face ID instantly works but makes you wait an eternity to load. I’ve had multiple instances where it will not load in for 30+ minutes. Once you get in, you think “okay sweet I can navigate to everything I need”. Wrong. Now it will make you wait another 10 minutes to load the dashboard and if you swap to time and attendance, get ready to wait another 10 minutes. If you’re a business wanting to run payroll with this app, please pass and save yourself the headache. It’s not just me either with these loading issues, my whole crew has the same issues. App will make you update every week, yet it never gets fixed. I’d rate this -2 stars if i could.

Unusable. My company switched over to this system a while ago. The online page works alright but this app is actually useless. I have, on more than one occasion, spent 20-30 minutes just trying to get it to log me in. The amount of time I get a “we seem to be having trouble right now” type of error message is innumerable. My position in the company has me on the go a lot and I don’t really have any other option other than to use this stupid app. If you get it works fine enough although the UI is clunky, needing to click 100 different buttons just to take a lunch, break, transfer, clock in, clock out, is crazy. Over all not a fan of the app and I am stuck using it.

Unbelievably bad. The app is absolutely useless at times. If there is no cell service or Wi-Fi, the app won’t open to register your time. Not everyone goes to work in a building with internet! How hard would it be to have the app open and record your time, then when you reach an area with cell coverage it could register your time. The app developer should be fired for such a horrible oversight. Shame on Paychex for using such a horrible system. I would recommend going back to paper timesheets over this. Better yet try some other payroll company.

Terrible App. My company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating.

Retail clerk, cashier & stocker.. User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date. This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’ Thank you for providing the option for review of this APP Sincerely, -David J Baker-

Good app. It would be nice if UI was a little easier to navigate. Maybe a one press instead of multiple. Like instead of the three bars, one press to view your hours for a pay period or your paycheck as you build hours. Important things like your paycheck. I also don’t like when I view my hours for my shift, I work graveyard, I have to press the back arrow on the pay period date to make the app change the date from when the pay period starts to when it ends. It has a weird date thing where it’s between that to the current shift you’re working, when it should just show your company’s pay period start and end date for that pay period. Mine is the first of the month to the 15th for a paycheck on the 25th. Then from the 16th to the last day of the month for a paycheck on the 10th. If I work on the 8th, it’ll show the 3rd to the 8th. Why not just show the first to the 8th? Up to the day I’m on the clock? Instead of making me change the date? It should already know?

App is slow. We have geofencing set up where I work so that you can clock in from the app. The problem is that as of late, the app just won’t load for whatever reason. It is something everyone in the company has said. And it is experienced with multiple cell carriers and phone manufacturers. It forces you to go find a computer to clock in. Very inconvenient when you utilize a company because they have a very specific feature that you need but it then doesn’t work.

Was good but now they’ve removed login with Face ID. I’ve used the app at my job for almost 2 years now and haven’t had many issues. Since I’ve started you’ve been able to use Face ID. Until now, which makes no sense to me and is a complete step backwards. It also logs me out everytime I leave the app now which it didn’t used to. Which makes having no Face ID that much more frustrating. Going through the reviews it also looks like it’s botted with a ton of 5 star reviews. Tons of reviews just 5 stars with the review making no sense.

honestly annoying customer support is really bad. it literally won’t let me create an account and there is no customer service or anything listed you have to GOOGLE IT and the number i called didn’t even have a person and didn’t help me at all. how am i supposed to get paid????? at least have ACTUAL customer support, not a robot giving you a list of more links to go to. and it’s really annoying how if anything happens on my phone if i slide down my notifications or check something for a second it kicks me out and clears all my information and i have to restart the app and enter it all over again. it’s been like well over 10 times.

Love this app!!. I love Paychex Flex and especially the app! I've never seen an app for work that was this easy and user friendly. I work remotely and I use this app alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

Don’t use it.. I’ve been trying for about a month now to just setup my account but the app keeps telling me that an error has occurred and I should come back later. Well, I come back later multiple times and still nothing. I contacted support and they just told me to keep trying it. You would think after a month or even longer now it would work? Nope, not on this app. Don’t use it.

Constantly hangs on login on iPhone 14. This app has consistently fails to login and just stays in a hung state after you get pasted login but before it loads the dashboard. You will sit there for hours and have to reset your phone to get in. I just decided to delete the app and reload it on my phone and it hangs during the download. I’ve reset the phone via power cycle, and tried. Nothing works. I have over 128GB on my phone so it is not a memory issue. It works on my iPad so it is. Or a wifi or connection issue. The app has a bug which hangs and my guess is it sees my IP address and uses that somehow. I don’t always logout after checking in I just close the app. That should not crash the app and make it sit in an endless loop of connecting and downloading the dashboard. This is beyond frustrating as a both an employee and employer! Can’t do payroll if the dashboard never loads after login is successful!

Slow, glitchy, crashes often. When it works it’s great, more than often, the app takes ages to load properly causing me to turn my phone on and off, take it in and out of airplane mode, closing my apps and repeating. Punching out for lunch is a 5minute ordeal both ways, the app crashes after you are idle for 10 minutes or aren’t actively using it, going back to it will show the app still running but once you try to do anything it will freeze and inevitably crash, without fail every time. As an employee using this app, I dread it.

SLOW even on the FASTEST phone in the world. This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless. Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

Wish it wasn’t a make work enterprise. Take something that wasn’t broke and fix it,, now it is a bit totally personnel intensive, hold your hand for every little thing, can’t use a mobile platform, ( we need access to your home computer, and we know you are not at home when we are in our office, so you rarely can bother us) big brother like intrusive enterprise to put more behinds in chairs doing little productive work so someone can sit in a bigger chair doing even less work managing little chairs.

Glitchy. When I went to set up my account, they asked me to select four security questions. I tried to select the questions that were relevant to me, but neither the website nor the app would let me select different questions. It was literally stuck/glitched on certain questions; and no matter how many times I tried to select a different option, it wouldn’t change to the option I was tapping on. So I had to literally write down every security question and write in a random password answer to it in order to actually be able to use this site. I can’t rely on my memory to easily answer these questions now because these questions have no relevance whatsoever.

Log on lacking. Constant issues logging in. At first use it constantly made you verify identity. Now a couple months in, it will not connect to server, have to log in, time out, log in again. Then when you finally can log in ten or fifteen minutes later the dashboard show up blank screen with no clock in or out option, so swipe out, try to log on again rinse repeat. It’s great when it works, but every day I need 3 to 5 attempts to actually log in to clock in or out. I’ve updated the app, removed and reinstalled updated iPhone still the same issue. We have 15 employees and we all experience the same issue with this app.

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Review. Great

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COMPLETE GARBAGE. Don’t let these reviews fool you! This company is complete garbage and has zero customer service. They one lady whom answers calls and so rude that she talks over you when attempting to find a solution to the issues their platform has. I have wasted countless hours of my free time trying to enter my time online that my employer won’t pay back! I HATE PAYCHEX WITH A PASSION!!!!!!!!!!! Would give zero stars if were possible I’ve saved my review in case they delete it and will repost.

Technical issues. We have been using this app since January or so and I’ve had some issues with being kicked back to the log in screen after trying to punch in or the punch ins aren’t accepted and I go to punch out but it’s as if I never punched in at all, one time the app punched in for me while I was asleep and I’m usually blamed for not knowing how to use the app correctly. I know of others who have the same problem with punching in and it not showing up. 🤷🏻‍♀️

Lax business practices. They didn’t pay me for a month and put my money into someone else’s account. Because of this i didn’t have the security deposit and i lost the apartment i was signing for on pay day. I will never work with another company that uses this software. It took almost a week for them to correct this issue and they had no consideration for me and my needs during that time. I work hard for my money and all i expect my payroll company to do is pay me on time. I didn’t know that was too much to ask

Connection issues. Always an issue trying to log in with timeout or ‘try again in a few minutes’ which is really inconvenient when you’re trying to get clocked in and working. Other than that it’s simple

THIS COMPANY AS A WHOLE NEEDS NEW EMPLOYEES. I’m so tired of calling this place especially and being meet with disrespectful tones in voicing and the understanding to NOT understand anything you speak about when you call. Being in the phone with some one from this place is a headache and a waste of time in the long run. There is a very strong misunderstanding between dialogue during these calls. And please don’t ask for a supervisor, I’ve been hung up on about 3 times just for asking.

Great app. I have no issues with the app! I have to track my hours for my career in order to be licensed. It is so nice to be able to have all my paystubs in one location and not have to deal with paper stubs that can get lost or damaged. All employers should use this app as a means of saving money on paper and postage! 5/5 would recommend!

Needs to Include Touch ID. It is a fine app ( mostly just a repackaging of a web app), but recently the retirement portion’s detail screen ( third screenshot) stopped working on both iPhone and iPad. This screen still works in the web app. It has been in this failed state for a little over a month.

Garbage. I don’t know how this app could have high ratings. Maybe it’s just my area of the country but the IT support is terrible. The app always fails constantly constantly makes you have to sign in and sign out again there’s no customer support. There’s no employee support and worst of all the bookkeeping, borders on the illegal ,people are losing hours of accrued time and they are not fixing it We noticed offered that we approve hours on all employees, and then due to a “glitch” paychecks get messed up. This is unacceptable. Send.

The 401k portion. Their 401k portion is a joke. For the past few months my portfolio shows up in % yet my money goes down. I’m thinking, maybe it’s because they’re always setting new fees in place and raising there fees to calculate their loses for employee pay. I’m thinking someone should really look into their handling of other peoples money. There’s no way my money should be going down while my stocks raise. As of yesterday my account said up 13%. Yet, I’ve lost over 300. Make it make sense. Other than their fees to be enrolled in their program.

Update size. I enjoy the app, but I do not understand why updates have to be so big in size and then you are forced to update. It says minor enhancements but it’s 300Mb. Not a big deal, but it when you don’t have the lastest phone with lots of memory it becomes a problem.

Clunky and slow and barely does the job. This app is clunky, needs work, lots of hiccups and missed punches bc the app itself didn’t refresh in time or process the punch, everyone at my job complains at how slow and bulky this app is. Slightly weird to think that you haven’t noticed this and fixed it! The app works for what it is but doesn’t function like a professional app. To many features clunk it down. Please fix it so I change my review!

Good but...... Seems like everyone is in so much of a rush to make an app that they miss little things that their website handles well. Let’s talk about entering hours. You can put in 7.5 hours on the app. No it’s 7 hours (employee gets screwed) or 8 hours (business gets screwed). Look it may seem like a simple thing but over the course of multiple employees and multiple weeks it adds up and using the app suddenly costs me money. Honestly it’s pretty crappy QC.

Great checking stud site. They have the most function and easy to use and understand app one could find. Whenever payday arrives I usually check her first to get a breakdown of all earned grossed income and where every dollar has been facilitated. Including previous years history for the current company. It’s the best

Incredibly convenient. I LOVE that all of my paystubs are stored online, I never have to keep a paper copy, I don’t have to scan and store them, I can refer and compare if needed. This is awesome! The app is easy to use and navigate. I’ve not one thing to complain about so far and I’ve had this for at least 5-6 months. This is an incredible benefit for employees!!

Could be better. Works ok but has some screwy workflows Examples: + when signing in, you pick your client and sign in. Next, you get asked if you’ve chosen your client. Same on sign out—you get asked if you’ve added notes. Seems the ui could be better designed and some basic form validation would make this cleaner + users are not allowed to edit clock in/out times. It requires emailing an admin. Seems a better flow would be to give a window of time to edit the start or end time. Or at least let you submit a correction within the app + last, when you go to “my pay” and click on earning, it shows nothing. However, it DOES show me the info on my home page. ??? It’s better than paper tracking, but leaves some to be desired

Viewing check stubs. The 4⭐️’s is for not able view the work hrs. Hopefully they give the option to view your time schedule. This make eraser Add up work hrs Because if your not frequently checking pay Your supervisor will try cheat out of your hrs An then have report Their malicious assed to HR

Amazeballs. I’ve never used such a user friendly platform like this! Keeps track of EVERYTHING! And I do mean EVERYTHING. It is efficient which is exactly what I need. I hate paper stubs since I can’t keep up with them.( horrible adulting; I know don’t judge me) but with this I always have access to them whenever I need them

Top app!. Best app I’ve used in years. It’s simple, easy, and even addictive! I get to see my hours and my pay rages for any job I select (I have more than one) I can even check it during the week when I have a question about how many hours I’ve put in. It’s organized too! Paychex FLEX is my new favorite app!

Slow and clunky. When it loads, it works fine. But it doesn’t keep you logged in, and the loading time to log in can take a couple minutes. I have to keep using the app several times each work day to track my mileage, and it’s kind of a pain. It would be great if it could remember you and keep you logged in. It’s not like anyone else is using my phone.

Difficult for an employee to register. Absolutely ridiculous that this company’s website won’t work with an iPad or iPhone. As an employee I needed to create a login and it won’t work on an iPhone/iPad. Finally borrowed a computer using explorer -it worked and up to the create a password page. Called customer support and was told I need to use another browser- google chrome and if I didn’t have that I should go to a library to use the computer and register. It’s ridiculous that an app created to make employers’ lives easier is so difficult for employees.

Customer service. You have to contact either your employer or paychex to reset your phone number (which is a requirement to login). Because of this I’ve been trying to contact paychex customer service for a week now, but whenever I use the Login assistant it tells me to hold tight and wait for the next available representative. No matter how many hours I wait I haven’t been helped even once. Please, fix your customer service.

I would give 0 star if I could. Even scammers would offer better customer service, my 401k access has been turned off for 3 months now and they still haven’t fixed it. Multiple times of them deleting my account and telling me to create a new one but nothing works. Their chat option and help section is pure garbage, feels like it’s built by a 70 yr old with a intro course to JS. I would actually prefer punching cards than deal with this level of incompetence

Mostly solid. The apps works well for the most part, although sometimes login gets stuck and I have to use the website to clock in/out. Also, if there is an update available you’ll be directed to update before you can log your time, which can cause you to be late.

Paychex. This app makes it so easy to look at your pay stubs, check how many hours of sick time you have, see how much you got paid on pay day, and more! I work for NAPA AUTO PARTS out of Rhode Island, and had to use this app to keep track of my pay stubs and all my work history and what not. I love this app and I’m sure you would too! Download it now!

Privacy issue. Why does paychex autopaste from my clipboard when I enter the app? What could it possibly be doing with this information? This is absurd especially for an app that is connected to an employer. If it weren’t for the new iOS feature that notifies you it would have continued to occur in secret. There isn’t even a use for pasting in data in the app - it’s all buttons and doesn’t even allow text input. If I have a photo in my clipboard why do you grab it? Developers, please explain what has been done with this information and also change.

ACCESS TO PAY STUB. As an employee, I highly recommend Paychex Flex to employers. Never before have I or fellow employees had such ease of access and prompt availability to our pay stubs. To have ready access gives us the ability to address errors and get corrections in a prompt and timely manner. On behalf of all employees served, THANK YOU!

Terrible. The company I work for, recently switched over to this new app. Well for one, I have an iPhone so it’s almost impossible to do anything on it anyway. Now my next issue is the fact that I was sent a message saying that my paystub information was available to view. I go to look and I have no paystub. Nothing. I never got payed. My bank account is still the same. I personally rely on getting payed on Friday’s so that I can make it to work but this is ridiculous! It’s honestly the worst app I’ve ever had to use.

Horrible connection issues. This app has the worst connection issues iv ever experienced using any type of app across any type of platform. I unfortunately have to use this app daily to clock in/out and am either late or completely miss a clock in 90% of the time. I usually try to log on at least ten minutes before because I know it may take multiple attempts and refreshes to work. Sometimes I’ll be unable to login for hours at a time. Just horrible.

Quick way to get info on the go. I work from home and office and sometimes need to get employees info after hours. The app is awesome for looking up all employee info. It’s also useful to be able to pull info while away from the office!

No decimals still. The reason I chose Paychex was for easy access to an app to submit payroll quickly. There is an issue with no decimals to create a check for example 29.5 hours so I have to round up for any employee not on a solid hour. To avoid rounding up I have to send an email with all the hours. The point of having the app is to avoid extra work. There has been a ticket issued for it for at least a month now to fix the bug and it still isn’t done

Works Perfectly fine if your a dedicated Worker. This app works well. Staff may try to say it doesn’t work but if they log in and out it works great. Human erra is more reasonable then saying the app doesn’t work. So Please tell your Staff to log in and log out it will work fine if your not trying to scam.

Apple shortcuts. Please please PLEASE add support for “shortcuts” app on iPhone, I like being able to get to work and just say “Hey Siri, run punch in” and that’s it. I’m punched in! This is a great feature to have and really comes in handy. ADP mobile supports it, but I can’t seem to use it for Paychex flex 😕. Other than that, great app! Support shortcuts and I’ll bump it to 5 stars!

Worthless. As a manager this is completely useless. If an employee lets you know they missed a punch there is no way to add their punch or adjust time punches using the mobile app. The webpage is worthless also and you cannot adjust the employees time on there either because it takes you to the same worthless manager dashboard. Cannot switch to the desktop version either. The only function this is good for is punching in and out and requesting time off as a manager if completely useless for the functions that are needed.

Great App to Use for Your Job. Needing a way to keep up with your hour’s and check stubs at work or for work then this is the app to download lets you know every detail you need to know deductions and all. Keep up the great work Paychex flex 5 star’s from me

Terrific system and company. I really like the Flex app. It works great, and compliments the web site well. I always submit payroll from the app as I’m on the go. I can send my reports to owner for approval using messaging quickly. I wish Paychex would activate all of my web site functionality into the app, like new employee onboarding, but I’m sure that’s coming.

Easy To Use. My last job and my current job both utilize this app for payroll purposes. It is the only app I have ever used in my professional life and I have nothing but good things to say about it. I particularly enjoy the ability to still access my actual pay stub via the PDF option!

Best app for direct deposit. I download the app the day that my pay period ended and I immediately got direct deposit. It even shows you how much you worked an hour and how much u made in total. It’s basically your check but digital.

Paychecks. Since switching to paychecks for payroll it has been great transition. Everyone is here to support and to help adjust to ur process . Paychecks has many options available including healthcare , 401 k and insurance . The application to submit is wonderfully easy to use and effective . I would recommend any company to work with paychecks Dc Power Source LLC

Simple 🤷🏽‍♂️. I like the fact I could clock in and out from the app instead of going through a warehouse to clock into the maschine at work, I also like how I could see my hours & look at my 401k investments easily never had any problems with the app 🤷🏽‍♂️

Missing critical feature of requesting time off. This app is nothing more than the mobile web view for Paychex Flex and they're both missing the absolutely critical feature of being able to put in a PTO request. On mobile, even when requesting the "desktop" version of the site it's not possible to request PTO -- the page isn't navigable on iOS, you can scroll or zoom so you can't reach the GUI controls. It has been like this for a year+ and is really a massive failing... you guys may be able to do paystubs but you're falling far short of being a comprehensive HR tool.

Disappointed in no “Time Off Request“ option. I installed the app hoping to fill out my time off requests without having to find a desk computer :( this app is a wealth of read-only information, very few things you can affect change from within the app. Dear developers, when I install an app, it should replace the desktop version, same options & same features. otherwise what’s the point of having to use 2 portals? Please create equal accessibility & functionality in the app! Thx

Great app if it ever worked. I use it for my workplace to for all the thing but what’s most annoying is trying to clock in when I get to work but have to spend 15 maybe 20 minutes everyday not even being able to get into the app to clock in so i look like I'm late everyday and then have to talk to hr about fixing my hours it frustrates me because I am trying to get my accurate pay and not bother HR everyday to move my time punches back.

Horrible. Nothing but headaches using this and now they can’t do direct deposits. It’s funny how these apps and internet based services claim to do so much but fail so regularly on simple tasks that we did so easily in the past. They sell you a “better” way of doing things but I don’t believe the developers ever got to experience what a working non failing basic system was. This same failed app industry wants us to except this as a way of life or as is.

Retirement. HORRIBLE. I use for retirement service. Can’t get on. Have to log on 30 time to get on and access my account. I’ve emailed and left feedback but no help. All I get it pop up and no I go to account. However I can look at profile so def not a prob with name and password. Just bad site.

Different phone numbers. I subscribe to text notifications through paychex. They’re great but each time they come from a new number. I went through my messages yesterday to clear like 50 old unread messages and they were all from Paychex... and all different phone numbers. Is there a way to consolidate that a little?

Works most of the time. It’s nice to have an app where you can view all your work related things. My company uses the app to clock in and out every day and I don’t think there is a day that goes by without someone having an issue with the log in or log out process. It’s great to have but it crashes on a regular basis. I have experienced issues myself on many occasions. Good app but Needs work!

Very helpful app. I’ve had bad experiences trying to access and modify information through other services regarding payroll, documents, and more. This app has given me the best experience out of all of them. The user interface is fluent, the security features are well implemented, and it’s very easy to use. I highly recommend this app to all employees and all companies.

Customer. Went from a competitors payroll service to Paychex. Only been a short time but there is many more options and things I can process on this app than previous payroll service. Was able to update employee direct deposit info right from app. Pretty easy to navigate so far.

Love It!. I downloaded this app because of my job and let me tell you, this is the most convenient app ever! I work from home and this app makes getting my paystubs done easy! I don’t have to go through HR or anything, the PDF copies of my paystubs are available in the app. Absolutely love it!

Worst customer service and extreme bug issues. No matter how many times I told him the correct information they keep putting in the wrong birthday for me. It causes many many problems and they have terrible. Customer service is hours of headaches every two months. The app has so many bugs. You have to constantly reset your password, which constantly is a huge headache. If they don’t have your correct information, I wish my boss would use anybody but Paychex flex.