Amazon Flex App Reviews

Safety suggestion. Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app. I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.

Unnecessary updates. It is very clear that whoever designs the updates for this app doesn’t actually use it. They changed the grouping to only “close” (very loose term btw) stops which completely killed my ability to deliver to apartments. I used to be able to group up the whole apartment complex and just go down the list but now I can only do about 3 stops at once. This is extremely problematic for apartments that have a locker but haven’t been converted to a locker stop yet, because I can’t group up the stops I need to put in the locker so now I have to call support to have them mark the packages as delivered. This change makes zero sense and helps nothing. Other changes you should work on would be the navigation taking you on random 3 minute detours when the next stop is 20 yards in front of you, or maybe the inconsistency of the “I’m at the right place, but the pin is wrong” button, why is that only there sometimes??? Please stop changing things that don’t need to be changed!!

Route. Would be nice before we accept a route to be able to see what area we’ll be working out of like most apps do so we can plan things out better. We’ll know what to expect and we can know if we have enough fuel for it. I’ve been seeing some people complaining about mileage because they have to go too far out. I believe if you give that info there will be even more people taking offers, I would. I haven’t taken one offer yet because I don’t want to go in not knowing what to expect. I don’t want to have to turn down a offer because I’ll have to take my car too far out after meeting up with you guys for my route. That’s a waste of my time, gas and especially wasting you guys time. If you guys can give us times and how much we’ll make how come we can’t see where the route will be ran at? I know there are some people on here that don’t care and would just jump to it. But think about it, there are good workers out here like me that are just cautious and that think before acting. You guys are doing pretty good right now but just think about how many more drivers you’ll attract if you add that feature 🤔.

Flex off and on. I currently work for a local DSP which I absolutely love but this app has had nothing but issues the last 2 weeks. I normally run rural routes and the offline maps have been super buggy. Even if I have service the app closes out on me randomly which loses me at least 20 mins multiple times through out my route. Not only this but if I don’t have service and switch to airplane mode the app will have you drive circles trying to load a map that should’ve already been downloaded. Flex thinks certain roads are 5 mph instead of 55 mph. Flex also thinks there are roads through people houses or yards a lot of times. Needs updated badly. Suggestion: the delivery drivers should be able to leave notes for future delivery drivers about certain stops. Let’s say they have a beware of dog but the dog is super nice it’d be nice if I could let my coworkers know in app that way when they pull up they can see via the app that someone else said the dogs were ok. Or if a customer has specific instructions (elderly people don’t know how to add notes for delivery) or the gps is off (which happens all the time) theyll know what to do from the other drivers comments.

Latest Version Glitch. The app worked perfectly until the version update a few days ago. Since the update, I have been having problems with “Available Now”. When I turn it on, the temperature check window comes up like always, but now when I hit okay, it doesn't go away for the next step. So I go to another screen and then go back to “available now”. Now the identity check comes up, but after pressing okay, it doesn't open to take my picture. So I have to go out to another screen and come back to “available now”. Each time I go out and come back, I have to turn on “available now, because it slides back to the off position. It doesn't stay on, hence I have not seen any instant offers even while sitting in the parking lot of Whole Foods. I have contacted support multiple times and I get the same scripted answer. Turn on “available now”. Someone may be closer. Orders may be slow. They never address the issue. Trying to get support is horrible.

A lot of Bots. When you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It's almost impossible to get blocks when they are also being offered 10mins before the start time of the block…..you will need to watch the app for hours at a time before you will have a block show up. I understand it's about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then "sorry come back later" that wouldn't make people want to work more. Plus for the new comers there should be more slots for us to come up and hit IvI two like everyone else. Everyone else sits at IvI two making it harder for the new comers to get there as well when jobs won't show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can't even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it's very hard to do so. Piz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!

It’s a love hate with this. When you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It’s almost impossible to get blocks when they are also being offered 10mins before the start time of the block…you will need to watch the app for hours at a time before you will have a block show up. I understand it’s about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then “sorry come back later” that wouldn’t make people want to work more. Plus for the new comers there should be more slots for us to come up and hit lvl two like everyone else. Everyone else sits at lvl two making it harder for the new comers to get there as well when jobs won’t show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can’t even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it’s very hard to do so. Plz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!

Experience went from amazing to protect your mental. Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!

It’s gotten worse since last year. Things to improve: Stop sending offers when people are sleeping. Stop holding people accountable for things they are doing wrong. The dashboard has gotten worse since last year. They used to take things off in a timely manner now they don’t. I just got marked for a late package when I didn’t have any late packages. I take the ones that are due first then the rest because it isn’t the drivers fault if your package is late - it’s a warehouse issue. Regardless I refuse to be held accountable for late packages so I take those first and y’all still tried to put one on my dashboard?!? Start allowing people to pick up two five hour shifts a day. Not everyone has a gas friendly vehicle that they can do short shifts in. I use the same amount of gas for shorter shifts so I only do 5 hour shifts and y’all have cut us off from being allowed to do two per day. Not cool.

App continues to glitch. My route yesterday was horrible! Had me in a area where the app completely crashed! Customer service was rude, talk over you, no compassion for your issue or frustration, and you can barely understand them, need driver support assistance that can speak English clearly. The app had me going on rock roads I do not drive a huge truck! You all will not repair my car if damaged. The app also tried to take me into a lake twice! I had no way to call for help seeing the app crashed! My route went over it’s time. Because I had to keep driving far out to get a signal and reach support and start over. I’ve been a flex driver for about 4 years now I use to love my side gig, after yesterday I’m truly hurt by the customer service and the app completely just not working! I had to use my Apple Maps or Google maps a few times! Just to find a way to the customers. It’s never been this bad! To the point I have to write a review! The pay could be better especially when we are inconvenienced like that! nobody seemed to care and I was still trying to find a way to deliver the packages.

Can’t scan license. The only blocks I can do is Whole Foods. I signed up for several blocks only to get to the stations take my photo with my phone and attempt to scan my license with kiosk machine at the station only to receive a message stating that my license isn’t matching what’s on file. In my attempt to reach out via email and phone on several occasions I’ve been unsuccessful with getting this resolved. Yes I have uninstalled and reinstalled the app, yes I have sign out to sign back in and yes I have been given the option to scan my license in the app to only get a message saying it wasn’t approved, and yes I have had the area managers at the stations do their best about getting situation resolved only to get me back right here to write this message. Through all my attempts and representatives claiming to have opened a ticket about case or saying that it’s my fault I still haven’t gotten anywhere which is why I’m finally leaving a review because this has been going on too long and can’t no one seem to resolve this matter.

App Bugs. For a couple of months I been having issues with the app. When I get there I take my picture but when I get to scan my id the app go white. I have to keep restarting my phone in order for it to work. It has done that a lot of times and I have reached out to support but they don’t have any suggestions just say it happens. One time I didn’t get paid because they said I never took a picture to show I was there. I just received a email today telling me I haven’t took a photo and keep bypassing it but if they actually used there app they would know you can’t bypass without taking it. Why would you let me deliver for months without doing it They always say what you are doing wrong but didn’t give any suggestions. I emailed them and let them know everything because it’s frustrating. I’m not driving 30 minutes from home to not get paid when you can barely get a shift as it is now. I did delete the app and reinstall it so hopefully this works.

Good gig app. While the app isn’t perfect, none are, it works pretty well most of the time. As far as the job itself goes, the biggest issue I have is getting too many of the routes that have you driving nearly an hour before reaching the first delivery. You know what that means, when you are done you can be an hour from home. Sometimes I feel like the flex drivers are getting more than our fair share of long distance deliveries because it’s our vehicles that are on the line. When the winter days get short I won’t take routes in the dark, you never know what you will get and I’m not willing to find myself miles from any town on gravel roads and possibly sketchy connectivity. I do like the work though. If I could get daytime routes all year long I’d take them 5-7 days a week.

Performance review jeopardize. I love delivering smiles to clients on your behalf And I do so with so much pride, professionalism, care, passion and enthusiasm however is SO MUCH UNFAIR that my performance review is based on a missed package when the package have been given or delivered to the client and you believed the client putting My loyalty to you under the table and measuring my performances base on clients story. What about investigating more whether that is a client that typically would report missed package to avoiding paying for it or to get a 2nd package or item. What about taken both stories in consideration and filing claim thru your business as loss and replace your clients item but don’t put the blame on me when you know my record impeccable base on my background check you did. Review these issues improve your consideration, loyalty and treat you flex contractor driver better. Thank you.

Literally nothing but problems. The app is always freezing when you’re delivering and can’t calculate routes, which slows you down. It gives horrible directions. Not to mention, sometimes they don’t give you enough time to deliver all your packages. Like my last shift was in the morning from 7:30-9:30, and it literally assigned me all 7:00-9:00 packages and then marks me down for being late the last few stops. Well no duh I’m gonna be late if I show up at the warehouse at 7:30, have to wait to be assigned a route, scan and organize all my packages, and then you only give an hour to make all the deliveries when I’m supposed to have an hour and a half. The app literally showed me not finishing my route until 9:12 leaving the warehouse, so why am I being given routes that have to be finished half an hour before my shift ends and then getting in trouble when I’m late. I’m literally being set up to fail. And the app doesn’t calculate for heavy traffic or if the app gives you wrong directions, which it does ALOT! I’m sick of being penalized for things that aren’t even my fault.

Automated emails and Deactivation. What really bothers me about this app is that they love to deactivate your page in the midst of a work week and then send automated emails in response instead of taking care of the issue then and there. It didn’t take you long to deactivate my account so I shouldn’t take you that long to respond.? It really just shows how disposable some of us drivers are to them. Secondly, they need a reason for cancellation section so you don’t have to go through what when where and why. There are times where drivers will leave on time or leave early and not be able to make it due to traffic or some unforeseen event happening. They don’t care and that’s not right! You have to fight like crazy. They recently deactivated my account for no apparent reason one day and I had to send so many emails to get a response it was ridiculous! Anything and everything can affect your standing with them even if it is out of your control. I do like to drive with them but not at the cost of this headache and they also need to put up more shift and better shifts for newcomers.

Work & No Pay. So, I will start with the positives! The money itself is pretty good compared to other delivery services. The job itself is pretty easy: in regards to loading the packages and delivering them. That’s the positives. So, I’ll repeat a lot of other reviews in regards to the “blocks” you have to accept. My first day I literally was sent 50 mins away from the warehouse and then once I start delivering, I quickly discover that I’m delivering up and down the Ozark mountains on not dirt roads - but big red clay with rocks sticking up and out all over the place along with some of these being so narrow my little compact car barely fit. Then, my 3 hour block was up before even 1/2 way through my route. I call driver support and they tell me to deliver what I can and call back before my last delivery so they can mark my time to pay me extra. I didn’t get it all done but I did get paid for my extra time that day. Not having a clue as to where we’ll be going is a problem! However my biggest issue is them not paying for my time when I’ve been told, thru chat that I took screenshots of, that I will be paid for time worked beyond my block. Three different occasions this has happened and I have not been compensated. Isn’t this illegal??? So, if I am not done by the end of my block and I return the pkgs to the warehouse, I could be terminated for not doing a good job. I don’t mind working BUT I DESERVE TO BE PAID FOR MY TIME!

No blocks available. The app at first was good, plenty of offers in the KC area, but after reaching level 2 there is almost nothing. The bots on here instantly accepting every and all orders you might see make it impossible to accept an order anymore. Let me put it this way, if you aren’t usia bot it’s almost impossible to get an order. I’m in the KC area so you’d expect a good number of orders available from any of the numerous distribution warehouses….no. It’s been now 5 weeks since seeing any order and being able to accept it, even if I don’t want that particular block. I just try to snag it up, seeing if it’s even possible, and it isn’t. Do not try to work for flex. It’s only good for the first week or two once you’re accepted then you probably won’t see any orders again or be able to accept them due to the bots. The pay would be good if you can get an order but don’t even think this could be an actually job, or even a decent side gig, it’s very unlikely you’ll see any work.

It’s almost good.. The pay is decent although as many have stated after taxes it doesn’t amount to much. In my area usually bellow 18/hr after tax. This would be fine if they didn’t reserve the furthest most desolate routes for the flex drivers. They’re usually an hour out from the hub, I’m a rural area with no paved roads. Little support is available. They have delivery locations that can’t be reached, or that are outside of the actual delivery location. My most recent trip I had to call multiple times because the drop off location was further from the actual home being delivered to. The number one change that could and should be made is showing the route prior to accepting. I understand it may be because they don’t know the specific load prior to pickup from the depot, but then again they should be specifically assigned once accepted. It would be great if connection in the warehouse was improved. Many times I have to waste time once I am loaded because the app can’t connect and start the route before I leave the hub. Then when I leave it tells me I’m not at the pickup location although I’m all scanned and ready to go.

Unhelpful and waste of time and gas. You accept a block and you are expected to get there at the timeframe they give you. They give you 5 mins after the time you arrive to be there. They even tell you the time to be there in the app with the 5 mins. So it will say be there at 7:45 and then it will say arrive at station by 7:50. I arrive at station at 7:49. It just turned 7:49 so it’s not like it hit 7:50. I check in BEFORE 7:50 and I get a message saying I missed my block. So I drove all the way over there and wasted a lot of gas and time just for this horrible company to deny me a block, and better yet there is no customer service. In the app I tried to call, but it said they were closed. It is 7:52 at this point. What trillion dollar company is not open for customer service which is important on an app gig job. So there was literally nothing I could do but send an email and maybe they’ll get back to me in a day or something to tell me something I don’t want to hear. Thanks for wasting my time and money. There are other gig jobs that pay more with 24/7 customer service. This is just ridiculous.

Not good anymore.. I used to really like this app until it stopped showing current block availability in favor of future availability. For example, it’s Sunday morning and there are no blocks listed for today and only one block listed for tomorrow which is Monday. However I see Tuesday and Wednesday’s blocks in entirety for the whole day. Now I have to spend endless hours refreshing for blocks that trickle in one by one but can’t get them as someone has claimed the block. I’m sure it’s easier for others to claims blocks I can’t see. I’m concerned with working today and tomorrow right now I don’t care about what’s happening mid week. This is now resulting in days not worked and now block prices don’t update often anymore either.

I like it but app has so many issues.. I like being able to use this to make money especially because I can make my own schedule since a babysitter isn’t always available this is perfect for me. However, there are so many glitches and problems with the app. The maps will send you in circles when doing deliveries which wastes gas and add more miles to your car. For example your going down a street, your next stop is on the left in an apartment complex, the maps makes me turn right and go in a big circle just to end up back on the street I was originally driving on and turn into the next stop apartments. So you have to look at the map to see and pretty much make your own rout to your stops since they do stuff like that. Another thing, anytime I get on the app it always goes back to the checklist you have to do when signing up, i have to close and reopen it couple times to get the regular screen which is so annoying. So many more problems but these are just a couple.

Average app Terrible company. The navigation is terrible have to use waze or apple navigation while you are delivering packages I miss a few schedule blocks in which I wasn’t aware of the guidelines to forfeit schedules 45 minutes before start time but after I starting completing blocks I did about 5-7 schedule blocks within a week as flexible part time gig but they love sending flex drivers 25-60 miles away out deep in the country where there no smooth roads and some of the areas in these neighborhoods looks like the 1950’s with the mailbox with address half mile away from actual house in which the navigation will mark you as not in your when your are literally standing on front porch dropping off package but sometimes you can get lucky and get schedule blocks with the city limits from the warehouse but most of times long distance time and mileage will put serious wear and tear on your car money isn’t worth the wear and tear Bezos is a billionaire because he is underpaying flex drivers as independent contractors good for side supplemental income but not good compensation for your car

Unfair dashboard standings. It’s a good app and decent money, I love it because I’m able to work whenever I want, but they need to do something about the BOTS, blocks paying $25 and over get snatched in less than seconds, faster than you can even schedule them. Also the way they rate your dashboard standings is unfair, their are times when your running late to deliver the last few packages and they don’t give you enough time, specially during school days and school hours when traffics is at its highest and school zones speed limits are at 20 or 25, they need a grace period to help us out when we run into traffic, and this gets included in our standing if we deliver late, also if the app is crashing and your late because of this, they also include it into your standings, their needs to be more common sense when it comes to what actually affects your standings and what doesn’t.

App needs to glitch less & support team could use more training. Flex application tends to glitch a lot- whether it’s the GPS, when having to scan your packages or attempting to lock in delivery blocks. For support team members- it is frustrating when you attempt to tell them the issue you are experiencing and it is extremely hard to understand them or they tell you what they understood vs what the issue is that you are trying to explain to them and some of them are just trying to rush you off the phone. Especially some calls are extremely hard to have with them if the pick up store is closed for the night when you arrive complete a pick up. The same incident happens but another team member picks up and they are either rude or telling you something different. Other team members tell you in similar previous incidents and that are kind and easy to talk to and other either frustrated and/ or don’t generate offer to generate a ticket and it effects your “standing” on your dashboard for future delivery blocks. I’ve asked to speak to a supervisor in the past and I’m quickly told their isn’t one either.

Impossible to find work!. It is nearly impossible to get blocks on this app. I spend hours just refreshing only for one to pop up and then say it’s unavailable. It doesn’t matter how fast you click on the block. It will say that someone has taken it. It’s been made clear to me that there are a lot of bots being made that will swipe the blocks within milliseconds leaving nothing for anyone else. When you finally do get a block, the amount of wear and tear put on your car doesn’t seem to be worth it. They will tell you where the warehouse is but they won’t tell you what area you’re going to be delivering in. You could drive 30 minutes to the warehouse to find that you have to drive another 30 to get to the area you are delivering in and then drive your car around delivering packages for 3-5 hours, then make the hour drive back home. If you’re willing to do that then that’s fine but the biggest issue is not getting blocks in the first place. Very frustrating and hard to understand. Good luck.

Slavering people. Well you guys should also look at all these factors that make your program inefficient and in some cases even poorly structured kind of hoping to take advantage from the necessity of a lot of people looking for income. All the staff from customer service to warehouse needs to be trained to make this program more efficient. There are too many delays that add up a great amount of time lost in stuff that can be done quick. Blocks because of warehouse staff unorganized have us waste like 15 to 20 minutes, packages mapped out without really checking if that’s the most efficient route have us to go back and forth to almost the same delivery locations, not paying attention to customers’ notes saying you can deliver packages at gates that are a little far from their houses so we have to call support waste like 10 minutes talking and trying to marked packages as delivered, super far locations very bad roads, a lot of miles, gas, etc. This program is not paying enough or what’s really deserved. Sure you can say look for something else and I am but I feel with the necessity to say what I think so we don’t have or stop having jobs that in some cases feel like slavering people.

Lack of appreciation. I like delivering and it is quite easy to do. The company does not care what the delivery drivers have to say and there is no investigation if a customer claims they did not get a package even though the app makes you take a picture and you have to be a certain distance from the customers address, it is almost impossible to not deliver correctly. Also I had an outstanding delivery record and the app said I was one of the best delivery drivers which I was proud of, well I live in Florida and Hurricane Helene came and devastated certain areas of Clearwater area. The route they gave me 2 days after the Hurricane was beachside, I went to deliver and the roads were blocked by police so I had to return 37 packages to the hub. I was stunned when I logged on the app a few days later saying I was at risk for losing my position as a driver for failure to deliver those same 37 packages. I disputed via email like I was told and I did it within 10 days as a matter a fact I disputed several times and no response was given and my account still says at risk. People want to feel appreciated and do good work when they know they are valued, but this company lacks support and does not see how they are causing bad service. I know my value and integrity so even though they don’t I still deliver to the best of my ability because I am my own brand that happens to make them look good

Terminated for refusing to be on the safe. I worked with this company for a couple weeks and was told in training the minute that I was being treated unfairly or discriminated against or to work in an unsafe environment that I should report at the minute I reported it I was terminated from my position as of this morning I was put in a situation that involve my safety and my well-being. It was completely ignored, and the minute I made a complaint I was terminated for having a complaint, and not complying with their demands. Even though the work environment was very hostile and unsafe, driving conditions in vehicles that were poorly maintained even though I was assured multiple times that they had top maintenance of all their vehicles. Well, that’s a flat out lie, they also lie in their ads on indeed, luring unsuspecting people into their company through sister companies that hire their drivers be cautious if you apply because the moment you have a complaint or safety concern, you will be terminated as I was

Tips breakdown?. I heard another cit that they’re able to see the tip break down but it is not available after updating the app for me here in Utah. Also that does not work if I’m connected to the warehouse Wi-Fi. When I am done scanning at a warehouse that will not update my route and I have to force it to close and reopen it for my schedule to appear. There seems to be glitches when working at Whole Foods stores. I have to keep saying I’ve arrived and re-opening and closing the app for it to update the schedule. My biggest pet peeve though is when I’m doing same day deliveries that multiple packages are not grouped together and I get the one package out of my car only to return start travel deliver a second or third or more packages at the same location when I can be more proficient by having all three Advil to take one photo and scan all three at one time.

Please read this.. I did one of the shifts on Monday, the app still says I have no earnings and you are supposed to get paid Tuesday and Fridays. So it’s false advertising because you are supposed to get the money from the shifts you did prior. Also been trying to talk to someone about it and you can only email them about your account. The support team had me feeling like they were getting paid for nothing because some didn’t help me at all. The way you return packages is ridiculous because if it’s closed you have to return the packages before 10am the next day. Overall , the work is pretty easy. I wish the app would find the best way to do the drop offs. I wish you could see the drop offs before you accept. You have to pick up the packages first before you see the actual location. I definitely would recommend if they fixed these issues but right now I would not. I will be also sharing to my 4000 friends on Facebook and all my family members. I need my money to go work , i obviously need gas. Which is okay because since I can’t work until then. They lose out on the extra help.***UPDATE they sent me an email saying you get paid the next business day so You don’t get paid Tuesdays or Fridays . You get paid Mondays and Wednesdays.

Horrible Functionality. I was accepted about 2 weeks ago to start with Flex but haven’t had a chance to try it out or schedule a block due to the horrible functionality of the app (even after all required updates). I get about 20 push notifications a day about “increased rates” and available blocks but every time I try to go to the app it says I’m temporarily logged out and need to login. I enter my password and it just circles forever. I know my password is let the issue as my OTP text comes through but it rarely pushes me to the screen to enter it. The few times I did get in there have a only been a few blocks and all at weird random times right in the middle of the day (which doesn’t work for people with regular 9-5 schedules). Once I am actually able to get in I will turn the obnoxious push notifications off! I don’t believe I will actually schedule with Flex due to the lack of functionality with the app. I’m too scared that I would pick up packages and then not being to get in to see where I’m going!

Lowered the pay/buggy app. I started doing flex a while ago and it was normally 30-35$ an hour but I noticed they dramatically dropped it down to like 21$ an hour which after taxes is like 16$ an hour it's not even worth it anymore cuz the packages are the same as before you would think since the pay is lowered it would mean less packages but no but the main thing I don't like is how bad the signal on the app is. I had a block from 6:45am-10:45am showed up to the station on time and everything started the face verification which says it shouldn't take more than 30 seconds. That's a lie. It takes anywhere from 1 minute up to 20 minutes depending on how the signal wants to act. It has made me forcibly miss two blocks that I was at the station ready for and now won't be paid for even though I was at the station and the app kept failing. Took over a week for some answers just for them to say I wasn't at the station and they won't pay me even though I have screenshots and dash cam that say otherwise. Multi million dollar company and their app is straight trash.

Worst app. Привет! Это официально самое ужасное приложение в мире. Я никогда в жизни не сталкивался с таким тупым приложением. Это колоссальное количество ошибок каждый день когда я его использую. К сожалению в нём можно зарабатывать деньги и поэтому многие водители вынуждены использовать это, но это очень печальный опыт. Постоянно ошибаются карты, постоянно появляютсяWrong route. Often the application stops working at the station or on the way to the station. The chat doesn’t work well, as soon as you go to another application you immediately leave the chat, also people who communicate with you in the chat can end the chat while you are typing a message, apparently no one taught them to read sentences longer than three words, but when it comes to the problem they send me five incredibly long messages in 1 second, I suspect that they do not type them themselves but just poke some template button. To fix errors, this application has to be reinstalled, from this I lose a lot of my time for which no one pays me. Dear developers, please stop using drugs during working hours, because I don’t believe that sober people can make such a bad application. Dear management, please fire people who don’t work well, hire people who do their job well and pay them more, drivers suffer from this terrible application.

Job. There are 4 levels that they offer to reach via deliveries. These levels are updated every 3 months. The first month of childbirth is super good. But once you reach the second level, the offers disappear for about a month. That is, it is almost impossible to reach the third level and higher. Payment for delivery is also very interesting. usually paid $21 an hour. But when you take it, after 5 minutes they can deliver another 3-5 blocks, where the payment will be 30+/hour. Of course, you can only see this on the second account, as yours will no longer show any offers since you already have it. Injustice here at every step. There is also a level by which your rating is measured, how many points you will be awarded. Points can be multiplied by 2, 3 times. It all depends on what rating the "customer" gives you. Of course, you don't know if it was really a customer. Most likely, it is not in anyone's interest for you to be a very good employee with a high rating. Your wishes are never accepted, both regarding the delivery area and the days and hours when you want to make deliveries. It is also important to take into account that you may be sent with deliveries 50-80 miles from the pickup location. Then you will make a lot of miles, spend a lot of time, and earn just like an ordinary dog ​​(a bone without meat).

Can’t even use it. I literally can’t even use the app. I went all through the whole sign up process which of course ask for very personal information. Social security number, background check, drivers license number, etc. I even watched all of the training videos which takes 30 mins of your time. All of that just for me to not be able to use the app. I never get offers because my time slot is set for 12am-12pm which of course, there won’t be any offers during that time slot and no matter how many times I try to edit the times, the app won’t let me. I go to the screen where it says you can change the times and when I click on the time, nothing happens. The app even glitches and exits out when I do it. I’ve deleted the app and reinstalled it, I’ve even tried emailing support but the app literally won’t even let me do that, it gave me an error message when I tried. So I’m honestly frustrated that I went through the whole sign up process for an app I can’t even use.

Doll-facebritt. Ya I kept getting taken back to a address that was wrong it said in the notes but wouldn’t let me move on while I’m going in circles I almost got in an accident with a lady that didn’t stop I had no sign but I felt I needed to stop because she was not and she went right threw it so as I’m trying to gather myself and I pull over try to call dispatch twice got no answer this was first day I had no clue what to do so I drive back to see why I was not able to skip it and if I could get help because I was told I would get off at 7 so I planned a babysitter till 8 and the lady at dispatch told me I was abandoning my route and pretty much made me fill like a failure when I wasn’t going to get no help because I drove back and didn’t text her ?? Who doesn’t answer a phone to someone new that had no idea what to do besides what I was trained to call dispatch so I went home upset and then before I was leaving to get my vehicle all the people in delivery part was talking crap like ya she just abandoned her route she left ? There app is horrible has u running in circles back and forth confusing hard to follow and yes drive at same time it’s not possible seen someone today with there door wide open driving we got taught that’s a no no major I thought I did my best and I felt so lost that day hurt fillings

Poor customer service and design of app. My experience was not bad initially. I delivered packages the first half, of my very first route with ease. Suddenly, I encountered several addresses where the in app gps brought me to unsafe locations. I ended up using my personal app and was able to make the delivery. The same thing happened on my next route. Most of the time you will be brought right to your destination and other times you will not. Be prepared to use other gps apps. Another issue is payment. I changed my payment option to a debit card from banking account since it takes longer to receive your money and it just not a good idea to link your bank. I realized I changed it right before payment so I had to wait until they confirmed my debit card. That is fine. A week later, I am fed different information with the same information related. Trouble shoot, trouble shoot, trouble shoot. To date, I have never received a payment because they keep stating that my debit information is inaccurate. I have reviewed it over and over and there is nothing to change. I also verified my bank accepts ACH since I receive money from other vendors using this method. Still nothing. I am simply out of a couple hundred bucks as they keep telling me to trouble shoot my issue, that cannot be fixed because the issue is not on my end. Ultimately, I have decided I will continue with other apps to earn holiday cash.

Wish they could do more. I love this job on one hand but on the other hand it’s hard to schedule blocks I’ve been working for this company sense December 1st in the beginning getting blocks were easy then once I reached to level 2 I didn’t get anything for 2 weeks I texted support an asked them why I wasn’t getting any blocks they told me they couldn’t understand why I wasn’t getting them so they said they will fix the problem an I should be good to go in a few days well 2 days later I started getting blocks again the blocks were coming in one right after another so I went threw all of January up until here a week ago getting blocks but then here recently in the last 2 weeks blocks would show up I click on them to schedule them an it will say block was already filled it wasn’t even up for a second an it was already filled I really believe people are using bots to schedule there offers which isn’t fair to everyone else I wish amazonflex would fix this problem make it where they scheduled a offer an confirm there not a robot there app tells you they do that but they don’t

Worst there is. The app bugs out all the time. I’ve had to take 2 lunches when I had no time bc it forced me into the second when I had to switch phones. The gps is like when they first started, you don’t know which way to go a lot of the time — you look like you’re going sideways, it will be too slow to update so you’re at a stop sign & don’t know which way to turn bc the map is confusing. It will take you a suuuper long way when you could have just taken a left somewhere, it will route you in ways that make no sense. It will say “continue onto unknown road” a lot when there are signs. Most times it’s someone’s long driveway. Getting onto off-ramps it won’t tell you correctly when to take them or won’t say explicitly take the turn. Sometimes I will use my own google maps instead for my longer distance driving bc I can’t trust this app. Also the voice is spotty, won’t always tell you when to turn or when you arrived so you pass the place thinking the voice will say it. Especially if there’s people tailing you going 55+ miles an hour & you’re delivering to businesses on a highway it’s super stressful. Now if this app worked better & wouldn't crash, etc, maybe this job would be somewhat okay. Otherwise, nope.

Here’s an instant offer, actually no, a driveway safety tip instead.. If you get a push notification for an instant offer, you might be able to see the details if you tap it. Often times when you click to open the push notification, you are presented with a repetitive, not so useful tip intended to help you deliver better. This doesn’t happen all the time, just occasionally. Why is that so bad? When this is presented when opening the app, (a bug, a bad R&D decision, Jeff Bezos -pick one) prevents the instant offer push notification from loading. Since there’s no way to get back that push notification, and there is no place In the app to retrieve your instant offer, continue to sit idle because you’re never going to get it back. What you have to do is ignore the push notification, Open the app from the home screen or recent apps, reject whatever information shows up when opening the app, and then open the link from notification Center. But seriously why won’t they fix this bug? I’ve only filed it several times, I’ve lost probably about $1000 now in instant offers. When in motion, it’s hard to remember to do this convoluted workaround. Nor should I have to.

Routing! Or not……. WHAT is up with the routes all of the sudden?! Got me going 10 miles out of town then back into town then back out and back in and all over-creating a whole lotta nonsense!! Out here to make money and get those packages delivered to make people smile 😊 but those routes are absolutely absurd!! Please! If I wanted to do the routing part of the app I woulda applied for that- I am out here making my own routes because yall are throwing out craziness that cannot even be attempted! I’m stopping and running through my map and back and forth through the itinerary to see where I can go next that’s not 8 miles and then back to the same address again and around there!! The app is normally pretty good but the last couple weeks it’s like the route is not a route!! Please fix this! It is insane!

Great App but has a lot of issues be prepared to drive 100 miles. The actual app is pretty good except for the navigation that will frequently send you up the wrong way of a one way street. Even when you report the mistake it doesn’t really fix things on the navigation part. Next is the customers. The customers seem to lie about receiving their packages. This effects your standings a lot. It happens nearly every trip you take especially in the urban areas. In the suburbs customers send their dogs out to attack people that don’t look like them so carry a knife or pepper spray. Make sure you are licensed to carry as well. Everything else about the app is great. From the next day payouts to the variety of time slots you can select from. It is truly flexible especially for those who have families. They will send you over 100 miles away from your home even for a 3 hour block. You never know where you will go. You could very well end up 2 states away from your home once your route is complete. They don’t take in consideration your profile address when setting you up for deliveries.

GPS Terrible. The overall experience for delivering with Flex is great. The GPS through the app is horrible. I do not like it. Not sure if updates are taking place or not but the GPS needs changed. Their GPS will tale you through a construction area, closed or blocked off street, etc. I also do not like the fact that we are no longer scanning packages. Once we leave the warehouse we just load and go. I have had a few instances where all the packages have not been there on my route. I have also experienced after finishing my route, its telling me to return packages (that I never had) back to the station. I have not had much help calling Driver Support either. Once something is reported, its never taken care of as it should be. They also should make sure that all customers have porch lights on (im sure alot of Flex drivers can relate). But again, the overall delivering experience with Flex is great because its bringing in extra income but they need make some changes.

They just don’t set the expectation right. They offer an amount of let’s say $66 for a 2 hours block. They ask you to agree to complete 40orders in that time. Which is fair when there I no traffic. The app tells you before you leave to come back to the station to return any undelivered packages. Delivering to Hollywood in a 3hr shift on a Friday night while many venues are now open to get to Hollywood took me 1 hr and to go back to the station 44mins. Giving me only 1:30 to deliver packages to building with no codes to enter, no instructions where the lockers are, and of course no where legal to park. I did well driving in Gardena and Beverly Hills. Now I’m underrated driver and received a warning for not male king a delivery attempt which I couldn’t because the app wanted to me to go to the door to mark why I’m not delivering (I couldn’t there was a roadblock)I went past the time in more than one occasion which I believe probably I’m not getting paid. No response from them yet.

Needs some improvement.. 1) would be nice that app will recognize directional after dropping off a package. Would make it easier instead of starting to go, then to have to make a u turn to go back the other way. 2) app allows up to 5 minutes to cancel a block if picked in error. After this it does not allow to choose for the same block period. Example: today I picked up a block in error that started at 6:30pm. It was 6:25, so no possible way to make it to station. After I noticed the time, i cancelled. Now no more blocks to choose from and I’m 12 minutes from that station and willing to drive. 3) making it easier when there is app issues to receive payment. Example: I arrived at the station timely, app didn’t work. I called support and somehow they had to transfer me a o another agent. When I got to the second agent it was already past 10 minutes, therefore no longer able to get me in. To this day I have not received payment and no response from support. Waste of time on my end getting up so early to be told you will be paid, but then no payment because of app. Issues.

Don’t do it!. Very rude unprofessional and ignorant hub employees! Normally same location (I normally don’t accept block from there but I did that day!) Deactivated me because I defended myself against such people you hire? And before you spoke to me about the incident? And refused to accept the video I recorded or listen to the phone call of the guy yelling at me while on the phone with support trying to file complaint or report on “the boss” who refused to provide his name! Thanks! Future flexers know this- tip: be ready to Shut up and eat crap without talking back! Word to the wise grab the name of these such people BEFORE you hand your ID over before you start putting the packages in your vehicle! They will not talk to you or ask you anything of the situation before deactivating even if you’re in the middle of a delivery block at 4 am with 45-50 of their packages in your car! App overall has a lot of bugs map issues and driver support is not good at all! Customer service through the app and at the hub stations are horrible! Wish this experience could have gone a different way! But somehow my standings are “fantastic” but I’m deactivated! Again thanks!

Terrible. I only took this job to make extra pay I’ve come to find out they care nothing about their employees. They send us out to the most desolate areas and unsafe areas to work. I got to the station one particular day and the weather had gotten really bad I told the staff there that I felt unsafe to drive in this weather, their response was well if you don’t take it you will not be able to drive again at which point I was told it’s a refusal if I didn’t take it so I guess the packages were more important than my safety. Now onto the next issue I had to cancel 2 different runs because of all the potholes in Indianapolis of course I didn’t cancel before the 45 minutes because I had no idea I was going to hit potholes so of course that was counted against me. Now here’s where it just really blew me my sister was rushed to the hospital and remained there for over a week she takes care of our 80 year old bedridden mom I missed an assignment due to everything going on of course I had to go take care of her and they TERMINATED me. I’m just totally flabbergasted about their lack of care for their contractors.

Needs major updates. Maps are not up to date. Wastes your time taking you the longest route to get to an address. Delivery spots are not on the map accurately so you have to waste more time calling support in order to mark your package delivered this is including at 3/4 in the am so you look weird outside of peoples home. I feel so unsafe because i think the people in the neighborhood might think i’m a threat because it takes support forever to answer. App takes you way into the woods sometimes at night where there are no lights. App sometimes just stops working in the middle of the route. App has not allowed me to check in causing me to forfeit my block by default even though i was there way before my time. Waste of time, money and energy especially when its the crack of dawn. App doesn’t show you hubs nearby, you have to drive 30 mins away to get work. This has been my first week and it has potential to be something really good. I was so excited to be able to supplement my salary but its been such a hassle and energy drainer I don’t know if it’s worth it at this point. Very upsetting.

Love Hate. I like flex because it allows me to make money on a flexible schedule. They do love to send you 40 plus miles away, there and back that’s nearly 100 miles a day on your car. You get to the warehouse to pick up your packages you wait 10-20 minutes just to pull in. The load time is another 20-30 minutes and I feel like that’s a lot of wasted time. Flex could be way more organized. When your out delivering if you need support you put in a request and they call you back…. Not cool! I flex for extra money to keep me from having to go get a job and exposing myself to Covid. Flex pay is not worth the wear and tear or the mileage you put on your car! They say your safety is important but I don’t see it. Lastly they might send you thru a turnpike to deliver! It is not the delivery drivers responsibility to pay toll fees!! Be aware!

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Easy Peasy. This app is so simple to use. You really must be a numbskull if you can’t finish your block.

Can’t change vehicle. I tried to change my vehicle information on the app from last one month . But no option available here for that . But when I mailed to help centre . There replied is same . Go to setting and personal information. And you can update your vehicle . But without any option there about vehicle . How can I change that.

Allows only 3 blocks per week. I used to get more than 10 blocks in week. I am in fantastic standing and all of sudden I get only 3 blocks in a week. Support team is very useful. If you email support, they just tell you the same AI generated story every time. They couldn’t solve problems for weeks Big no no for me

No work. You have to go through a process to get signed up. Upload documents, wait three weeks for a check, and finally open app and there are no jobs. Wasted an afternoon for nothing, was hoping to earn some money but nothing is ridiculous

This business is scam. i agreed with the review left by Vangelina, same this happened to me as well, they took month to sign up but after that no deliveries available. Waste of time. I think they just want to gather you personal information and sell your info to other companies to make money. I wish i can give them 0 star.

App works fine.. This app works fine for me. Once you get approved you get blocks and you either decline or accept them. The work isn’t all that hard, but you just have to knuckle down and do it. Some blocks are easy whilst others are much harder. Pay is ok. Only issue is fuel prices, when they go up your expenses are much higher. Overall I’m happy working with flex.

can’t even change vehicle. most absurb app I have seen which doesn’t work you can’t even see your own profile let along trying to change vehicle types it’s just a black page which shows you how to sign in and sign out only

Can’t get blocks. Can’t get blocks and the navigation is terrible, you get told to continue on when you’re supposed to make a u-turn and visa versa….among other things. Drivers are using block grabbing apps (which is apparently not allowed) so you don’t even get to see the blocks appear at all…and nothing is being done about it!! 😡

DO NOT BOTHER. This business is more of a scam than helping its employees. Rock bottom pay for deliveries that contain 20-40 packages at a time. It isn’t worth it and you’ll most likely be losing in the end with car expenses over actually making any profit for yourself at all. Money hungry company that will screw you down to the last cent. Stay away. Doesn’t even deserve 1 star

Broken app. Tried signing up for flex, got through all the processes up until direct deposit. It just sits there trying to connect. Over and over until it times out. Tried uninstalling, even contacting customer Service. But nothing. What a useless app if you can’t even get one basic thing right ?

Hard to scan the QR code’s. It’s very hard to use the app for navigation since it doesn’t talk to you as google map does, you will have to keep watching the screen to make sure you are on the correct route. And once your screen is off, you will have to re-do every step again to go back to where you were on the app. Last but not least, it’s very hard to scan the QR code’s. A waste of time when using it for delivery

Poor / Bordering on Criminal. I don’t recommend this app or delivery system to any drivers. I took four weeks to be accepted. I did not receive the refund for criminal check application as promised. Systems of Offers presented to drivers reminds me of the Hunger Games. Only available on Fridays, no notifications from app when offers are available (so you expect drivers to check the app just by chance there is something there)??? Have been on app for two months and have had one very poorly paid block. A waste of time!

Map / worst support/ low pay. They will not pay for returning packages considering the fuel prices and distance they want us to do social service. If you vehicle is broken in the middle of the shifts make sure you return the packages before your car fixed. Blocks are not frequently available which means you can not relay on earrings and waste your energy and time. I have also seen the app is not driver friendly and forget about the map its worst of all.

Connectivity and App Speed. The app doesn't connect to the internet when an increased offer is given to me and I try to accept it. App also takes too long to open.

Support team never help. I was promised to get 250$ bonus if I complet blue card training adn 2 blocks befor specific date. I completed and when asked for bonus never give me . I have send approximately 15 emails to support staff they just give me next mont from last 3 months . Very unexpierinced team . Never read the previous messages always send you automated reply . It’s been 3 months I never got my 250$. I wish I can repot them to fair trading or any other governing body

Block grabbers your worst nightmare. Very hard to get blocks while everyone is using block grabbers from illegal 3rd party aps other than that easy work flexibility of hours and gps maps work 80% of times and need to book jobs days in advance

Complete lie half the time. The jobs a swing and miss. They claim the jobs are made available at 6pm AEST fridays and yet that’s a load of bull. You will fight every one else to get that one job that pops up at a time. It used to release them all at once like they should but not anymore. Garbage team

App support. Worst support ever don’t have option to change vehicle - don’t have a chat option to reach out to support team . That support team never responds properly I have been waiting for my vehicle change for one month they keep on saying wait for 24 to 48 hrs every time I message them but it never happened.

App. The app is great very helpful Ava easy to use! One thing to consider is adding vehicle section on it to maybe check and/or add & update vehicle if needed, thanks 😀

The application is having problems. It does not advance, it just keeps loading the application, I could only load my documents, and the license is always being rejected.

APP DOESN’T EVEN WORK. I have downloaded, deleted and re-downloaded this app multiple times as the app doesn’t even work. Once you click in it’s just a blank white page. Have reached out to “support” on multiple occasions and every single correspondence was word for word the same email I would receive back every time which is frustrating. Quiet disappointing to say the least. If you want people to work for your company at least make the signup process easy, have a working in order app, and train your “support” team to actually support and help.

App issue. Not been happy with the app, there is no way to connect with helpline, very slow, I uploaded everything, my account was enabled but couldn’t start deliveries , didn’t know the reason

Significant problems. Glitches with the current version apparently cause drivers to be erroneously marked down for missing blocks when they have not. This will cause significant issues for drivers.

Map is unreliable. There were multiple occasion where the navigation will show you illegal turns, road that does not exist and often I will need to u-turn after a drop. Should make it easier for us to export or copy addresses, so that we can use Google Maps.

Homepage. Could you please design it in a way where homepage at least should open instantly.. There are so Many Courier apps in the market but none of it this slow.

Be wary. Has number of issues, maps aren’t updated, app is glitchy and ability to actually get blocks is near zero. Support team is useless and doesn’t actually answer any emails or problems individually, they send the same copy and paste emails over and over again. Driver call support and email support aren’t linked and give conflicting information. If any issues are encountered you’re basically on your own and you can be penalised for problems that aren’t your fault.

Poor system assigns jobs. App is improving but their system never. They will give you many packages in the CBD and ask you finish in time like delivery in other suburbs. If you can’t finish they will give you notice saying you might lose the the opportunity to work Mostly important, no matter how you report the issues, they never changed

When access from Australia showing as uk. Login page displaying connecting as uk when access from Australia

One MAJOR flaw… grabbing blocks. Saturated with drivers. Hardest part of this job is grabbing blocks. The work itself is very straightforward the pay is very good. The app is not as refined as Uber by a HUGE margin. Then they have a captcha system that completely blocks you from grabbing anything at all. Any issues with it is handled by an automated response. Frustrating.

I don’t understand how this app gets 4.2 stars. The gps is very laggy. My location doesn’t update even after I already missed the turn. Very buggy. Hard to use. Doesn’t let me finish the delivery even after I scanned and handed the parcel to the customer, because it thinks I’m not at the correct location

NEED UPDATED MAPS!!!. App is too slow and also need updated maps for proper routes. Taking back to the same street or the corner of the street for the delivery after 6-7 deliveries is not worthwhile and time & fuel wasting. Apart from that suggesting to take right or left to reach the destination on expressway or major roads where there is dividers in between roads is also very annoying. And is some areas it is not allowing to take pictures once the delivery is complete stating out of area!!!! Even though delivery is happening in the major suburbs.

Suggestion. App is fantastic but wld be more helpful if yellow tag number visible while viewing run in itinerary. It was thier earlier . Trust me that was of great help for drivers . It’s not only saves our time but also helpful in sorting packets out on time

Time waster. Spent 11 days setting up the account and long wait for background check, and when it finally all got set up, I logged in and it says sorry there’s no delivery opening available for you, check back in a day or 2, this is actually a joke

GPS issue. Been working with this app for more than a year and still got issue with map. Can not recognise some streets and takes me to the wrong place sometimes. Once it took me to the mountain!!!!in the middle of nowhere and took 45 minutes to get back on road

Big block. Today was very big block for 4 hours And the distance was abit far in between parcels delivery

Fix your app. Navigation for scheduling the order of deliveries is a bit of a joke. If you use an esim in Australia it can't figure out your region and assumes you're in the US, so you need to put in another SIM to make the app work. Some real rocket scientists wrote this app.

Waste time. Never answer my question with their support team, its hard to find the way to call them, it’s like a ghost company, seem like you fail the verification part, they will never talk or reply any email back to you again, using copy and paste reply email style, by saying the we cannot make decisions for your application or review. Kind of waste time app.

No Jobs Available At All. DONT BOTHER DOWNLOADING. Don’t bother joining unless you are in some very popular area or big city (Maybe). Stop popping up ads telling me to join when there is no job available whatsoever for more than a month. It’s a total scam when there is maximum delivery partners you would take in one area,.These kind of things are supposed to be up front to people who wanted to join in those maxed out area before they started those lengthy and cost money application. Total waste of time and money. I should’ve trusted those 1-2 star reviews.

App not working properly. Always have a issue with the app every time when I picked up block after that when I go for pick up that’s aways show please wait still loading after that it’s show you missed your block .please fix it

Good hours but less pay per hour. Delivering smiles is absolutely true but …we can’t smile truly while delivering more smiles . Needs improvement in parcel pays as well

Problems with update. The app doesn’t working without update, and I'm having several problems where they ask me to update but when I go to update, it already appears that it's updated but even so the app keeps asking and it doesn't work. I do not know what else to do.

Very poor communication skills from customer care. Customer care does not understand what are you saying, they are sitting on Asia and have no understanding of Australian rules and regulations. They will force you to park illegally or anyhow park anywhere even there is no sign of parking available on the city and force you to deliver packages. Very very poor customer service and they are very rude and they think you are slave and they own you all the time.

Horrible. Horrible app doesn’t allow to change region it’s been 2 months and I’ve emailed called and nothing has updated there is no support and no help with this problem always says nothing available for work and no menu to change region as I’m not living in the same state I originally choose to start the work. Poor service

Great App but still has room to improve. Great app. Has almost everything you need to do the job. Just a few suggestions: 1. If the yellow tag number can be included in the itinerary listing that will be helpful. 2. If the itinerary can be shared as some does this work with a partner. 3. The map has errors in finding the addresses at times, can it be counter checked with apple map and google map to ensure correctness? 4. Slow in accepting route information at start of work. Always have to reset the app to make it work. Other than those this app is perfect. Definitely very helpful.

Disgusting App. You can see options on the screen but non of them work. If you want to change the region, you have to send an email to support team. This support team doesn’t even rectify the problem until you send them 1000 emails. Fed up with this App and their customer service.

can’t find settings option the app. I was trying to upload my documents via app but can’t an option for that. It only shows me few option such as updates sign out and get start page. Very poor user experience

Easy and Convenient. The whole system is fantastic. The app is very well put together and easy to use. The work is never too hard. The staff a super friendly. Always paid on time and get what I was expecting. And just recently received a bonus for working extra during the Black Friday period. Chose your own hours to suit and if I needed to, is easy to take the day off. Couldn’t be happier and recommend this service to anyone.

App doesn’t work properly. The app won’t let you up load your drivers license or finishing setting up your account so you can’t sign up. It keep reverting back to blank screens and freezing. Background check isn’t working m, nothings working. Very disappointing.

Captcha problem. Solving captcha again and again and still unable to schedule the block

Does anyone know how to fix when app keep asking US zip codes while in australia. Does anyone know how to fix when app keep asking US zip codes while in australia If developer reading this can you please let me know how to fix this problem. I have checked the location share in app and it’s on but still no luck. I have iOS 16.1.1

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App not working. There is some problem with the app so when you are using iphone with dual sim. This app won’t work. So you have to turn off one line and reinstall app and then you can use it. Please try to fix asap

Cheaters still blocks!. Every thursday more than 100 peoples in toronto and gta includes, using a bot who automatically catch blocks above 90 dollars. And this has been going on for about 3 months! Amazon maybe you can do something about it? Block, for example, forever these cheaters? Because entering a captcha if you don't see doesn't help! Lots of people willing to work with Amazon flex! Someone spends whole days trying to catch a profitable block, and someone just uses a third-party program for this! So today I tried to catch a block at night from 12 to 6 in the morning there were more than 100+ blocks worth 90 dollars and above that were automatically taken by scammers in seconds that sometimes you don't even have time to click on it without being told how to accept! Do something about it! Every week, there are more and more such fraudsters, because of your inaction!

They give too low prize. We invest our.car and ourself and gas also. They should increase wages.. They give too low prize. We invest our.car and ourself and gas also. They should increase wages.

No shifts. Very hard no adapts to get a shift rarely one on 2 per week.

Auto tap. People are using auto tap and we don’t get anything and amazon is not doing anything about it

scamazon flexploitation…. 1 star.

Delivery drivers. I dont know about other people dealing with delivery drivers that are beyond lazy. Parking in the middle of the road, throw on there flashers and deliver a parcel instead of doing what everyone else in the world does which is to pull right over and park there vehicle correctly. This isnt just amazon delivery drivers but also all food delivery apps as well. Your a delivery driver not the pope pull over you lazy people!!! Amazon screen your drivers better and hire people that arnt lazy AF!!!!

Fake. If you living in Toronto . These are no block available to work so you keep looking while night and be fast to get one block if it possible

Great. Rate jump from $66 for 3hours to $90 for 3 hours Normally around 20 stops 30 packages Don’t rush to accept block just wait Rate will jump

Discrimination. I’ve been trying for years to get hired as an Amazon Flex driver in Ontario, but there are never any job openings. I’ve noticed that nearly all the Flex drivers delivering in my area appear to be Indian, and I’ve rarely seen any diversity. This makes me question whether the hiring process is fair and whether equal opportunity is being provided. I plan to report this concern to the Ontario Human Rights Commission for further review.

I have issue with no offer. My experience with Amazon Flex has been very disappointing. Whenever I face an issue and try to contact support, no one takes my complaints seriously. Instead of listening and helping, they make fun of me on the phone. This is highly unprofessional and disrespectful. Delivery partners deserve to be treated with respect and their problems should be resolved, not ignored. I hope Amazon Flex improves its support system and starts taking partner concerns seriously.”

Lousy app. Lousy app, I’m in Canada but won’t accept Canadian ZIPCODES. Deleted, reinstalled, created new profile… nada.

Horrible experience. Only completed 2 shifts as I couldn’t bare the thought of having to struggle through another one! This app is horrendous! I had to contact support repeatedly to deliver my packages due to a glitch in the app. I liked the work and was really excited to make some extra cash but just can’t justify the stress factor. On a good note I found 99% of the people I met on phone and in person very helpful and kind. Too bad

Extortion. Amazon flex exploits, harasses and blackmail drivers. Devils own this company.

Worst customer support. You guys keep sending updates but still unable to support drivers concern. Always getting computer generated standard replies for all my emails without understanding the actual issues.

Third party apps. People are using third party apps to grab the blocks specially Brampton blocks . Amazon team look into it.

Good earning. Never rush to pick the block Wait until for considerable pay Condominium deliveries are always hard They dont even pick the call nor they open the buzz and delivery person has to wait for long minutes for such delivery

I make roughly $1600 CAD a month. I’ve been doing this for about 3 months now, and I’ve been raking in about $1600 CAD net profit a month. $50 a week for gas in my Toyota Corolla. $1600-$200 in gas=$1400 a month is decent for a side gig/part time work. I work about 4-6 days a week, 3-4 hours a night. I live in Ontario, Canada. That’s my personal experience 😊

SCAM. IF Canadians are reading this don’t download the app it’s a scam it will ask you for ZIP CODE and of course we don’t have one but but but you can go to these agents on shady places mine is (Surrey) and they will set it up for you but you’ve to work for them then . I lost faith in this app last year but got an email last week to join in but the moment I enter my POSTAL CODE app freezes and either you can back or re-downlaod it or of course go to agents to get it work (SCAM APP (SHAME ON AMAZON)

Offers. Hello, it's impossible to catch up with offers. I think it's being received by the program rather than human speed. I'm not receiving special offers. Could you please address this? I'm barely receiving the weekly offers anymore. From 1:15 AM to 1:36 AM today, Thursday, August 21, 2025, I couldn't catch any of the 38 offers. It takes superhuman effort. I even recorded a video, but I haven't received any offers. Please fix this issue. I'm sure they're using apps. There are people sharing this on social media.

People are using bots.‼️🚨. Hi i just want to let you know that people in specifically brampton, they are using bots to book the slots located in brampton, please i request you look into this issue and solve it asap.

Blocks and times. I’ve been doing this for 3 years, There’s barely any blocks anymore and when they do have blocks, it’s 3am in the morning or 4am in the morning. I’m sorry, but that’s unsafe to have people travelling that time in the morning to deliver packages other than that it’s good..

No offers. No offers coming since long time

Travel. Tarvel too much and pay less as compared to time

Amazon Flex Review. I’ve been working with Amazon flex and it’s been a Great experience overall. The flexibility it offers is unmatched, you can choose your own delivery blocks according to your schedules. Highly recommended

Asking for Zip Code instead of Postal Code. The app I downloaded from flex.amazon.ca, after signing in, the app is asking to enter ZIP Code instead of Postal Code. I am from Canada and we have Postal code, not a Zip code. Contacted Flex Canada helpline, but they have no clue why the app asks for Postal Code. Please fix it.

Unable to Access My Account. I cannot sign in to my account. I have called many times, but the problem has not been solved. I lost my job, and I registered with a new email, but it shows that the system is full in my area. The department does not seem to know how to fix this issue. I don’t understand how Amazon allows this situation to contin

Useless - For information collection only!!!. This app seems to be for information collecting only does not work in the area whatsoever. When you call Amazon helps to ask why the app does not work. They simply say you have no deliveries in your area yet there is a Depot very close to me. The app will just simply direct you to a landing page saying check-in at a later date or Amazon will contact you. This app seems to be a hoax maybe works only in the US? If you’re in Canada or any other country, it’s possibly for information

Ridiculous system to check bot or autonomous system. The Amazon Flex app is absolutely ridiculous when it comes to claiming blocks. There is no clear or fair method for getting them. The moment blocks are released, they’re gone in milliseconds — it’s nearly impossible for regular drivers to claim. What makes it even worse is their so-called “bot detection” system, the captcha challenge. Honestly, it’s one of the worst implementations I’ve ever seen. It pops up randomly and just slows things down even more, making it harder for actual human drivers to grab a block. Whoever came up with that system clearly didn’t think it through.

Good Income. I make 650 a week , roughly 2500 a month . Good app

Bot issue. Hi Amazon , please do something with the BOT user . It’s very hard to get Blocks for genuine flex holders

Getting worse day by day. It used to be good side hustle but now rate as gone down and they increase the packages without increasing pay. Not worth anymore

Zip code for Canada really??. This app is asking me for a zip code 🤷🏾‍♂️ but I live in Canada

Less orders. For past six month I can find blocks to deliver, before it was good but now not.

Getting pay issues fixed is a task in absurdity. Trying to get paid for a shift I’ve shown up for has been an extremely frustrating endeavour. Any attempt to contact them is essentially ignored and responded to with a template email without any comprehension of the particulars of the issue. You cannot withhold peoples’ pay and expect things to be okay with minimal customer(HR) service. Shameful

Flex Rocks!!!. Best Earnings, enjoy delivering to customers.

Biased and disgusting. I signed up for this thinking it would help but they only offer $66 per block mostly at rush hour times 🤔most assignments are at 5pm sending you 47km away from your pick up location in heavy traffic, they often give you more packages than you can deliver expecting you to finish them in a 3 hour time frame

Dark mode. Dark mode for app please

Worst customer support. Worst customer support they never give you the right oerson to talk you keep calling and they keep saying its the different department not our business

What's with all the bots?. Great side income, assuming you can get a block scheduled with these bots snatching everything in light speed.

Wait before accepting the block.. Its snowing right now and rates are crazy..!! $220 for 3:30 hrs block in Vancouver, Canada

Outstanding. outstanding

Over hiring in Toronto.. Old drivers are struggling to get blocks, and they recently hired new drivers for prime week. There is a mismanagement issue in the Toronto region. Drivers struggle to get at least two blocks a week. Amazon HQ need to work with the Toronto region.

Too many bots. I can’t book a block, too many block grabbers :(

REMOVE THE BOTS. THEY START TO PAY LESS FOR MORE PACKAGES BE CAREFUL Multi-billion dollar company, yet you cant figure out the bot issue for genuine flex delivery partners. If you cant figure out the auto accept bots then let it be fair game for everyone to use them without consequence.

They’re decent who like travel with car!!. I personally work 2 months it’s horrible they sent you 100 kilometres far from you home to deliver packages!! Why can’t you see which areas packages you pickup and where you delivering packages before you got the block Please if possible fix this Let delivery driver know where they’re going to deliver packages Otherwise flex is good!!!

Recommendable for those who need extra cash. It’s really good with easy routes and accurate addresses though needs an improvement with driver support (they are rude and don’t listen to concerns) and the maps in the app (it glitches a lot while on the road)

WINNIPEG. Not included

Super excellent. Amazon flex one of the best applications

App unavailable. It always says app unavailable. Contact support?

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Check-delays. I accepted an instant offer. Had plenty of time to get to the Whole Foods. Yet the app repeatedly required me to check in over and over and delayed my extra facial recognition just to the 5min mark. Your app got me for missing my block. It shouldn’t take several minutes and attempts to check in. Carrier and device shouldn’t matter but for sake of taking responsibility for your unfair practices. Verizon and iPhone Pro. We aren’t locked in to just you. We can be w-2 or do other 1099 jobs that pay similar. Your $45 bait and switch to a later block didn’t work on me. I declined to go back for several days. I don’t need to work for you. Respect your partners and they’ll respect you. It’s exhausting to video and screen shot everything but in order to keep working for this company, It’s a necessity.

Let me turn off the headache inducing 2008 text to speech style navigation voice. There are a lot of things I could say about this app, mainly that I don’t really get why one of the biggest companies in the world would make such a low budget feeling app, but what really gets to me is the horrible in app navigation. Where I drive I usually don’t have service so google maps doesn’t like to load and I’m forced to use the in app navigation. Not only will it send you 10 minutes away down the wrong roads if you’re not careful, the whole time you’ve got an original series Star Trek robot yelling at you. Half the time it doesn’t even know what the roads are called so it just says “turn left” or “turn right” and you gotta be sure it’s taking you to the right driveway anyways because it has no idea where anything is.

Auto-dark mode. Before the recent update, regardless if u put ur phone on night mode or light mode, the flex would stay in light mode. Now the app pairs the background with whatever option u choose in ios settings for light/night mode. Which is fine, but since the update, you cannot aee ur earnings in the “Earnings” tab in night mode. If u switch ur phone back to light mode, it will be visible like how the app was before. But with the new added night mode, the entire “Earnings” page is blacked out by section of dates to when you delivered. You cannot see what you got paid for ur time block, apple needs to fix this issue in the next update. **We should also be ALLOWED to choose whether or not we want the app itself to on light or dark mode. Not automatically match with the iphone interface settings. Please update the app with this fix.

Such a terrible company to work for!. There are so many things wrong with this place I can’t possibly list them all. They don’t care about drivers at all and rely on having too many drivers so they can burn through them. Drivers are a dime a dozen. Totally taking advantage of people, especially during rising gas prices and pushing those costs on to drivers. They are not a “safe” company at all and don’t care about your personal safety while constantly lying and pretending they do. They also send you 130 miles round trip “just” to get to your delivery zone and you could end up doing 170+ miles for one block when gas is $5+ a gallon. The quality of people you are around at warehouses is frightening. You can also get shifts where you are primarily working in the hood in dangerous areas in the dark. This company cares less about your safety and will just get rid of you or do nothing when you do speak up about serious safety issues.

BIG MISTAKE. DO NOT WORK FOR THIS COMPANY!!! They have terrible support (it is segmented all over the world, they give you attitude when they don’t know how to do their job, and half the time the accent is so thick it is hard to understand them), the pay is below minimum wage after taxes and gas, you are damaging your own vehicle to do this work, they refuse to give you the routes you initially sign up for(it ends up being completely random, so you could end up driving 120 miles in a day and only receive compensation for 90 of them), they do not take into account how far you live from the warehouse. There are too many negative factors to consider this a viable job. If you do this, do not make the mistake of making more than $600 per year, otherwise the amount you’ve made in that time period is violated by the tax system, and drops you below $9 an hour. THIS ENTIRE SYSTEM THEY’VE WORKED OUT IS A JOKE ON YOU.

Need to work on a few things. There’s a few things I have issues with. For starters if your block is at 12:00pm you have to sign in with face recognition by 11:45am or you’re marked late. The staff at the station feel as if they can raise their voices at the drivers and threaten them with tickets on their account over the silliest things. If a customer marks that you didn’t hand them they’re packed but you marked it delivered that way that goes on your dashboard. Here’s the issue with that. I never ever mark the customer personally took the package unless they actually did (family member etc). Secondly they put it on my dash weeks later, which now I can’t even remember which delivery it might have been and I can’t even dispute the issue.

Overall review done this over 2 years. Pretty decent gig if you’re in a decent area with many locations. Would like to see more surge rates available. Sometimes a lot of mileage routes. The support is terrible only contact through email, most time they don’t reply and when they do it’s “copy paste” templates and they don’t really care. Also internal maps program is honestly one of the worst out there. (Does not factor in traffic, closures, sometimes doesn’t even know what roads you’re on,etc.) Give drivers the ability to choose Google or Apple Maps like DoorDash does. Geofence will think you’re other places too when you’re exactly at a location lol.. Other than those things not a bad gig to try out.

I’ve had a terrible experience using this app!. This app is very undeveloped and a total pain to use! There are NO blocks for hours on end, you have to refresh it continuously for hours if you want to find work. Then every single block I click on to schedule, it says someone else booked it immediately. It’s ridiculous. The filter feature for filtering blocks is useless… you can’t filter anything without making it so you won’t see any offers at all because there’s a glitch with selecting the time to filter. I’d give it zero stars if it could. I really wanted to enjoy the flexibility of driving Flex, but this is more of a headache than anything. $18/hr is not worth the stress! 👎🏾

So many problems!. Every time this app has an update. Something else goes wrong and doesn’t work. Many Flex drivers I have talked to are very frustrated. I can’t use my Available Now in the App. A lot of people can’t just check in at the pick up location because our phone’s are freezing after we take our picture… May 2022. The location I pick up from in San Antonio just changed its pick up. My app freezes when I try to scan a package. The pick up site no longer help with this issue. I have to call customer service. I can’t even pick up my packages or deliver. Don’t even know if I will get paid.

They don’t care about their drivers. If you breathe in the wrong direction they will lower your rating while they investigate, which takes a minimum of 48 hours. There is no room for error and if you’re not the robot they want you to be, you will get dropped…even when they say your score won’t go down, it’s a lie and then you won’t see good routes until they decide you’ve done enough bad “blocks”….it’s like working for someone that reprimands you and punishes you before knowing what happened and doesn’t bother to ask because they enjoy punishing…but you never see them and you can’t call because they hide behind their computers. They will also give you packages that are late and that makes your rating drop too but they don’t care that it wasn’t your fault, only that they are late on your route.

It doesn’t work right, never has. I received a response suggesting I do all of the things, including contacting support, that I’ve already done. I also received an email asking me to do all of the things that I’d already said I’d already done - multiple times. —- It signs me out multiple times a day, it won’t take my password to sign me back in, I have to do a work around to sign in that takes four or five individual steps. The app freezes while I’m on shift. The navigation isn’t efficient. The tools don’t work right, I can’t adjust a pin for a delivery location when it’s wrong. It’s not intuitive. Instructions for each location are incorrect or incomplete, when they exist at all. “Support” is worth absolute crap and their “safety support” is a complete joke. BTW all of this was already reported multiple times with zero resolution. If I had any other options I would never touch this app or this company for any reason.

Potential opportunities. I’ll start by saying that I love the flexibility I get by creating my own schedule however I was initially placed on a wait list for about 3 weeks before completing the “hiring” process. It’s almost impossible to get an blocks, they disappear before you can even accept it. It’s very very frustrating considering I’m glued to the app constantly refreshing it in hopes a block will come through. I’ve narrowed down my filters to which locations I’m willing to pick up from while my hours are completely open and yet still no blocks. I thought since the holidays are among us that it would be much busier but I guess from what I’m able to gather the more senior workers get dibs on blocks first. I’m very optimistic that something good will come from being a flex driver 🤞🏽

Please fix this. When you go and look for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It's almost impossible to get blocks when they are also being offered 10mins before the start time of the block...you will need to watch the app for hours at a time before you will have a block show up. There are too many people using bots to take shifts and there is nothing left for people who actually need to use the service. It constantly says sorry come back later or show ones and then as soon as you clock it says someone has the shift then why keep showing it up there as available?? Please allow more time spots and decrease the amount of bots using the service it just becomes unfair when people use this app to possibly make ends meet!

Poor unfair experience. Poor experience. The app always have issues and on top some workers have bad attitudes. Then you get penalized bc you try solving a delivery issue to prevent a return package which puts you a lol behind schedule. The delivery times and amount of packages dont align. You will end up working longer hours for no pay because the allotted time is unrealistic and doesn’t align with amount of true amount of time needed esp delivering at night! Grant it I always get compliments for deliveries on other apps I been doing for a couple years. I decided to try them and my experience has been terrible. The don’t care if you’re a problem solver trying to help the company by trying every option to get packages to the cx who gives wrong directions and access codes and bc you took longer contacting support and the cx to fix an issue and it puts you behind. So you get penalized. Try other delivering apps. You’ll be happier.

Unlocking Levels & Getting Your Levels Taken Away Not COOL. We do Not want to loose our levels if we stop delivering due to work, personal reasons or whatever the person has going on that they can’t work at the moment doesn’t mean strip their levels away. That’s not fair just cause an employee has to stop while in good standings doesn’t mean loose their levels. I was at level 3 but had to stop for a month due to working out of state & when I got back on I was back at level one loosing everything you kno how hard I worked to get to that while having 2 more jobs it wasn’t easy & still work my way to the other levels. That’s Crazy I remember I couldn’t stay much longer but it’ll say one more for these much points I would fall for them and do it just to get them point & just like that take them away from us not fair not cool stop breaking people back.

Getting worse not better. As I went up to highest standing (Fantastic) and highest level rating (4) you would think, my opportunities to get scheduled blocks would increase but, instead, the opposite happened. I see many illegally resorting to bots to catch all the blocks. My scheduled opportunities are now less than half what they used to be, even as I made it to the highest rating standing. I written several times to to Escalations Team about the matter with no response whatsoever to address such concerns. It’s like the mafia has infiltrated management and is working inside on behalf of those illegally profiting from using robots and bots to get all the blocks available. This is an honest take on what I have experienced…

Developers doesn’t care about drivers and doesn’t take any action against bot users. Flex developers doesn’t take proper actions to prevent bots usage. So many drivers use bots and those who loyal and follow the rules are not even able to schedule block because it is gone in less than a second. There are so many ways to fight against cheaters who schedule blocks with the help of bots or 3rd party softwares. My suggestion is to create a verification method so that when the driver schedules the block he/she is asked to type the text from the image and this method is already known. The only task is to implement it for every driver. Thus there will be no any cheating and it will guarantee the fair working conditions for everyone. I hope this feedback and suggestion will be reviewed and be taken into account by Flex team. Thank you

Love this!. First I want to say that I disagree with the review that said they need to make the background darker. I like the screen as bright as it can be in the dark because I have issue seeing it if it’s too dim/dark. When I can’t see getting out of the car, I carry a flashlight. Also, you can dim your screen brightness so it’s brighter so I don’t see why they need to change the color of the background for one person. Secondly, the navigation works pretty well for me. I like at night if you can’t really see good, that we can count how many houses/buildings it is from the corner because it shows that on the map. I really love doing this as a second income. I wish after Christmas that there was more opportunities to deliver because the app just goes dead once January hits. I have had to call support a handful of times for help and they have always helped me in a fast and efficient manner. Scanning the packages is fast and easy as well. I have zero problems with this app.

:/. I have multiple issues per block with my app, and it makes my work flow very slow, buggy and frustrating :( First of all, it needs a GPS pointer on the arrow that represents you an the map. There are no less that 3-5 times when I miss the direction and go to a complete opposite, because the pointer on the arrow show the opposite direction and I follow it, and then it shows that viola wrong direction! Apple Maps have solved it by creating a radius pointer that shows in real time which direction you are headed towards. Second is the starter screen, it is sometimes infuriating how slow it loads even with a great connection. Then it is the scanning system that has bugs. Even if you scan sometimes it still will unscan it and again a waste of time and effort. When you are in a rush this app creates problems. Please fix

Worst is have ever seen. When I was young man, I was promised the technology would make her life better. I was told it would make things cheaper. I was told they would make things more efficient and more safe app ran in the background continuously, gathering information and fishing for my in my life. If we had Tru leader ship within the White House and they’re on down, they would do something about technologies, fishing and overreach by eliminating all our constitutional rights for the privilege of using their app. This is just one of the many that is having you guys have chose profit over people. How in the world can accompany violate constitutional rights when the constitution has nothing to with companies, but it is the people that represents except the people cannot ever get represented because of dark money and payoffs within funds. Technology has done nothing for me and this app should be illegal.

SO BAD. Please please PLEASE do something about the drivers using bots and third party apps to accept routes!! You can spend literally hours just tapping away trying to get a route and when they do come up they disappear immediately. So much time wasted tapping for zero return on that time and the pay is horrible when you actually are able to accept one. Please consider reformatting the way this works so its more fair for everyone and more user friendly because this app really is so horrible. The rating system is also bad too. Dont let your car break down during a delivery, they do not care. They’ll assure you when you call that your standing will not be affected but it absolutely will and emailing them asking for reconsideration will be fruitless. They dont pay to fix your car, you do so be careful with this. They do not care. Not about you or the wear and tear on your vehicle. So so so bad.

Inconsistency With Blocks and Loading Issues. At first the app worked fine, but then I started having problems checking in. The app would get stuck on the check in screen and would continue loading for several minutes. I was checked in late one time due to this. Also, there seems to be fewer blocks available than usual. I used to see between 40-60 offers during different times of the day. The offers started dwindling down to about 20 or less. Now I don’t get any offers at all. Each time I check the app, it constantly says no offers available. It doesn’t matter which time of the day, how often I refresh the app, or what filters I use. The app constantly says no offers available. This is in the busy region of Cleveland with multiple locations checked. I’m aware they are filtering work to certain people and screening out those they don’t want delivering.

Needs a lot of work.. I am a DSP driver, so I can’t speak on behalf of the flex drivers who deal with constant bot wars, fighting for a time slot. The app itself however has some glaring issues when it comes to stability, functionality, and entire features being absent when using my personal device. The absence of the “Connected Vehicle” tab on my personal device means certain routes with an EV become problematic when my company issued phone dies half way out in the country. Drop off pins aren’t always accurate and calling support to mark a delivery as delivered takes way too much time to do reliably. The GPS is a whole can of worms in itself. Entire neighborhoods being absent, key roads not being marked if closed, consistently directing me to drive through mud roads. The best part of the app is probably the actual starting pickup portion. Having all your packages in order makes it so much easier to properly organize and plan your day. (Assuming the warehouse team hasn’t lost half your packages) The app is far from perfect, and needs a lot of work on the back end. It gets the job done but barely.

Make chat available. Make chart available to contact support … I am hard of hearing and it’s hard to hear over the phone ..make chat available and also let us be able to enlarge the words to make them bigger and someone else on here said night screen which would really help because it be way to bright at night which makes it hard… Also If you could update the map and make it more for easier and better to view .. it looks like a map that is still in the works.. make it more detailed and only have the path colored that we are supposed to take it makes it confusing when other paths are colored that we are not supposed to take … Have spell correct available when we send text messages

Rual area deliveries. Please pay drivers more for driving an hour or more out of town. This takes a lot more gas (which is not reimbursed) and way more mileage and wear and tear on the driver’s car. Not to mention the extra time involved. This is an important issue for me and I’m hearing from other drivers. Also, some of the back roads in the country are really not drivable for certain cars. Once the gps took me to a very narrow dirt road which was muddy and my car got stuck. Then I came upon a deep puddle in the middle of the road which seemed too deep for a car to pass. So I ended up having to mark the package as undeliverable. I couldn’t find another way to get to the customer even on my own gps maps or the waze app.

Lost block for 1 min late. My block was at 2:05 pm I arrived at 2:05 scanned the licence at 2:06 and lost my block!? This is madness. And I couldn't take any more block for that day. I lost time, gas and the opportunity to earn money. I load and organize parcels very quickly and always finish work much earlier! Many other people can load parcels at the station for half an hour, stand to talk and nothing, they go on working for themselves. And if you are one minute late, you have lost… I understand that this is a computer system, but real people work and you need to have an approach that is not otherwise flexible. Make the opportunity to ride on my block a little more. If it starts at 2:00, then there would be a little more time for check-in. I don't get paid for the time if I arrive 15 minutes early!!!! I get paid after the BEGINNING of the block. Why should I waste personal time for free!?

Good luck. So much for being an answer to my prayers and being able to pay bills and provide Christmas for my kids. I signed up and waited months for them to tell me there was an opening. Just in time for the holidays, they say to apply. I was so happy because I have no way to buy anything for Christmas this year. For some reason my driving record was never sent to them from the state. My background check took weeks and I reached out several times saying something must be wrong and we should look to see if my name is spelled wrong or something. I received generic responses saying they are reviewing my background and will make a decision. End result, shocker, I was turned down. No reason given, I don’t have anything on my background check. No one will reach out to discuss it. What a huge waste of time.

They just don’t set the expectation right. They offer an amount of let’s say $66 for a 2 hours block. They ask you to agree to complete 40orders in that time. Which is fair when there I no traffic. The app tells you before you leave to come back to the station to return any undelivered packages. Delivering to Hollywood in a 3hr shift on a Friday night while many venues are now open to get to Hollywood took me 1 hr and to go back to the station 44mins. Giving me only 1:30 to deliver packages to building with no codes to enter, no instructions where the lockers are, and of course no where legal to park. I did well driving in Gardena and Beverly Hills. Now I’m underrated driver and received a warning for not male king a delivery attempt which I couldn’t because the app wanted to me to go to the door to mark why I’m not delivering (I couldn’t there was a roadblock)I went past the time in more than one occasion which I believe probably I’m not getting paid. No response from them yet.

App functionality. The pay and flexibility are great. Issues I have with the app are navigation and job completion. The map is slow and causes me to miss turns often. The perimeter bubble you have to be in to complete task is too small, especially for farm land properties. This makes for an uncomfortable situation of roaming around someone’s property. Made even worse by signs that say “guarded by gun or dog or both”. Even more sketchy at night. Add on that most of these properties are in areas with no cell service and now I’m randomly pulling over in other people’s driveways to get off highway to call support to complete task. Doesn’t make me feel safe at all times. Especially being a black male in roaming around in pro dominantly white flag barring areas.

Could be so much better!. The app asks for what vehicle you drive, right? I drive a large truck and I’m perfectly fine with taking larger packages. Meanwhile, I see people with small cars having to have someone take large packages off of their routes because they can’t fit them. Routes should be classified by how many large packages are included, and base pay adjusted according to the size of the vehicle. This app should factor in the vehicle size. It would make things more fair. I have to wait to try to grab a surge because I can’t make any money in my vehicle for base pay. My vehicle uses much more gas than a tiny car. I definitely don’t mind taking the larger packages. I have the space, so let’s use it.

So far so good. Yes. It seems to be well organized and easy to learn and use. Only done three blocks so far, and on the third got a little confused and has to call in regarding a series of 5 deliveries in a group of condo addresses (patio style homes). Somehow I made all the deliveries, but on the last one the address was the previous one, and the final address showed delivered! We cleared it up over the phone, but I think the mapping function was unable to discriminate well enough on the micro level to differentiate. Not sure solution, but the ability to correct that kind of issue easily by the delivery driver would be helpful!

Unfair ratings. You get ratings markdowns for things that obviously weren’t your fault and have to write a book long story AFTER you have already spoken with driver support to let them know what happened and for them to say it will not effect your standing only to see a day or two later that it has. This has been an ongoing problem since I have been with flex. If you were to go back and thoroughly research all of my markdowns, taking into consideration all the possible factors then you would see that I should not have received a markdown for more than 2 or possibly 3. My standing should be a Fantastic, but I keep getting unfair markdowns. I am by no means perfect, but I do expect to be treated fairly and that doesn’t happen too often. There is so much that I want to say, and have said to support, but it hasn’t done any good. I just have to deal with the unfair markdowns.

Work better for your employees. Not only does the app crash while I’m on deliveries often, I also have to pull over, call customer service (they’re typically rude or irritated). I can’t see where I’m going to be sent until I’m sent. I accepted a block last week for $90 for 4.5 hours. I spend $50 In gas, had to drive through a small creek and extremely unstable rocky hillsides where my car was sliding off of the edge of the road. It’s more wear and tear and gas on my car than they are even offering to pay people. Gas is over $4 a gallon. We shouldn’t be expected to just “accept” whatever they want to give us without our knowledge of terrain or location and make nothing. This last delivery had me over an hour away from my home on the last delivery. It definitely makes it not worth the time, trouble, and car health.

Process. As a new driver. There are a few things that I would make the process better and be able to make a smooth delivery. At fresh have somebody at the check in for help. Been there twice and see other new drivers on what to do and what to do. The labels. Put a # on the label and big enough. Delivering at night it’s hard to see and find the package. Would be great if they would have the packages all together or have big numbers to be able to find the package. Also do not put to many apartment packages together. They need to put a building # and what floor and what side of the apparment, left or right. needs to be delivered too. Would suggest no water,Gatorade’s 12 packs to be allowed to be order thru the app. Only allow one package. So people order 3-6 of this packages and are on a apartment complex. Not fun making the delivery.

Available Now Option Not Working. I’ve been trying to use the Available Now Option for a month and it does not work. Once I take my photo, neither the “Take Photo” or ”Retake” works. I click on them and the app literally does not execute any option. I just have to close the entire application. I have signed in and out, deleted and redownloaded the application more than 10 times. I have emailed tech support using the application as well multiple times. Please fix this bug because it also does not allow me to self check in. I have to manually overridden to start a shift and all Flex locations aren’t willing to do that. This is a serious issue. Please fix this bug or provide a recommendation of how to remedy this issue.

Honest review. Honestly the app has improved from when it first came out. The only thing that I can really complain about is the fact that they have hired on so many flex drivers in my area to the point we’re there isn’t enough batches available for every driver. You have to basically be a night owl to get the ones that are early in the morning. Even then it’s a hit or miss. I have 4 different delivery station around me and yet I can’t seem to get any batches unless I stay up all night and wait for one to pop up. Even then your depriving yourself of needed sleep if you have anything to do during the day time. I was given a tip by another flex driver but it’s not one that I’m wanting to do to waste my gas to hope for an batch to pop up.

Good luck getting help. Good luck to you if you ever move areas, or was placed in the wrong area like I was. Support is nonexistent. I’ve had my account for three years. Tried to switch regions, couldn’t do. I’ve now tried consistently for two years to change my region. I’ve had no help from support other than them sending me to an automated message that has done nothing for two years. I actually managed to talk to a real person today, and they attempted to wrongly tell me I was already in the region I requested. When I provided screenshots to PROVE that they are incorrect, I got sent back to the exact same automated message. If you never plan to move out of your region, and you’re actually placed in the correct region, I’m sure it’s great. If you ever move out though? Good luck. Because you’ll never be able to change depending on where you live.

Fix captcha. Your app is very flawed I understand why the captcha is in place but for me to have to do it 100 times a day just to maybe get a low paying block is ridiculous. I don’t know how many times I have to prove on my human before. I am allowed to at least be able to pick one block without having to do it or at least if I have to do it make sure the block is not available for other people to take until I’m able to finish the captcha. And please get support agents that actually read the feedback or issues we are having with the app. There is too many times I have an issue and support gives me solutions for other issues that are unrelated to mine.

Routes. Will be nice if the block shows us if we’re going to need to go out of town Before we accept the offer. I did a 2.5 hour block it sent me 50 minutes away I had to deliver 34 packages. My shift was from 6:45 pm to 9:15 pm lost the time it took me to get to the town now it shows my some deliveries were late which I don’t feel is my fault because they would’ve been on time if I had that extra time that I had to drive out of town to deliver, I feel if we have to drive long distance to another town we should have more time to deliver and more pay $60 for that route basically paid for the gas for me to get there made no money off of that route made my deliveries late dropped me from fantastic to great because of that which is not my fault I feel like this needs to be a little bit more looked into when it comes to driving out of town for deliveries.

Quality of app idea. Would it be possible to make a change to the app that would allow us to trade shifts as opposed to just dumping them. What I mean is there are times I would like maybe a slightly different start time or slightly different length. Maybe I have something that came up and I need more money or need my shift to finish earlier. But I don’t want to give up my entire shift I’d like to maybe trade it for another that could possibly fit my schedule better as my life sometimes demands a lot of adjustment but never seems to demand less money. Being able to add this level of flexibility to the app would be much appreciated and could greatly improve the quality of my life when needing to incorporate this earning style into my busy schedule.

Used to be great. This app used to be a great & I loved picking up offers and delivering but lately my offers have been slim. I’m a level 3 & since I hit level 3 my offers are almost non-existent. Not to mention the routes that are available have been an hour and some change away so if you pick up a 3 hour route, it takes you an hour to get to the first stop and then another hour back to the city. I’m not sure why they added Madison, WI to Milwaukee, WI radius, makes no sense and makes the routes not worth it especially with gas prices. A 3hr route for $60 to Madison essentially is only $30 because half of that goes to gas. When you try to deny the route and call driver support they state they’ll remove from your app but they never do and it reflects as you not showing up for a route. It’s almost like you’re forced to do the route so your account isn’t deactivated.

I didn't work here. They don't care about you or your safety they want you to work in bad weather they say it's not mandatory but they practically force you because they damage your grudge I didn't work here it's a lot of miles they don't pay well you practically have to do two blocks to be able to earn something reasonable. Customer service is the worst they can never solve anything and some are rude they always ask you to be sending emails basically I don't know what the customer service is for if you call them and it's useless it's just a waste of time it's horrible to work here even if it's for extra money you just have a bad time. Don't drive for them, they just wear out your car and they don't even care about you, you have to make trips of 1 hour or 1 hour and 40 minutes is too much and sometimes he sends you very often in the week for so little money it's not worth it. If I could, I wouldn't give him any stars 0.

Network. I just went and made a delivery in NJ around Sparta on Saturday. I lost Network twice. Thank God I have a second phone(android). The other thing that happened to me often. Is that it does not read the address correctly. I was at the house and it didn’t want to give me the option to scan the item so I had to drive away and then it let me scan it and had go back to the house, these little things makes you loose time. And also it happened that it does not allow you to scan unless you are in the property sometimes the owners are out in the yard and I handle them their packages but the app does not allow you to continue with the next package unless you go half way into their houses.

B+. The payment for blocks is reasonable. You can pick what days you want to get paid once you reach level 2 (otherwise it’s Tuesday and Friday). The one thing I have an issue with is the rating system for how well you’re doing. It starts with ‘fantastic’ and then drops down to ‘great’ and so on. I can only select blocks between 3am - 8am because I have a newborn and my husband’s schedule shifts constantly, so when I’m making deliveries, a lot of them are businesses. Business aren’t open during that time period so when I return packages that can’t be delivered, it counts negatively towards my progress. I don’t see how it’s fair to drop my score over something I can’t control. Please fix it!!!

Worse experience. I signed up for this app over a year ago, never was able to actually start because they allowed me to start and then deactivate my account and told me I had to reapply all over again. Well I started this app once again 3 weeks ago everything has been I’ve scheduled blocks worked them haven’t had any problems. I had a block scheduled for this morning got the notification about shift before it started tried logging in to start and nothing. My account has been deactivated once again with no one to help no valid reason on why this keeps happening. Tried calling support and I’ve been getting the run around all morning. This is ridiculous no one should have to go through this much to get an issue resolved. This needs to be fixed ASAP it’s taking to much time to resolve.

App issues. 1.) Dashboard not working since the last update. (Phone is running the most recent iOS version and the help menu to report app issues only brings you to support that knows the app is having this issue) 2.) Could you please make the app compatible for Apple Car play for safety reasons . You can send to google maps but it searches via coordinates and not the actual address so you’re still having to switch between apps when driving 3.) On the offers page , is it possible to have that app automatically refresh. It’s ridiculous that I have to hit the refresh button a thousand times only to get told that I have refreshed too many times

Really bad set up. One of the main problems with this service is the lack of delivery blocks available. I work a full time job and like to do this in the evenings, but I can never get a block scheduled. I’m pretty sure people use bots to grab blocks before anyone else even sees them. You can’t see your route before scheduling a block, so sometimes it will take you an hour out from the pick up location. I have a pick up location 5 minutes from my house but there are never any offers from that one so I have to drive 40 minutes out to the next pick up location to get any shifts. Overall, there needs to be a better system with block availability or it’s just not worth it. Also, the app could be a lot easier to navigate and give you better directions for procedures.

More Time, More Money. Don’t get me wrong. This is a really good & easy way to earn extra money overall. My main concern with it is that if my block is taking longer for me to finish than the allotted time, I’d prefer to get paid for the extra time that it’s taking me. Especially because I frequently deliver to areas that I can’t just pull over. It’s heavily populated cities that I deliver to so it takes longer because I’m having to put in access codes, find safe parking spots so that I’m not in danger of getting tickets or getting my car towed, & other things along those lines. I feel like if that’s the case, I should receive a little extra compensation at the end of my deliveries at the very least.

Saved my Life. The work available really helped me with making ends meet. I don’t know what I would’ve done without Flex if I didn’t find it. Now I continue to schedule as many blocks as I can. This is honestly the best gig app out of them all! I really hope they kind of bump some of the pay due to gas prices (Los Angeles), but I am still fine and grateful with what’s provided though. As far as the app itself, the UI is great. Also the navigation works better 99% of the time better than Apple and Google Maps as far as finding the specific address. Otherwise, no real complaints and thank you.

Not good anymore.. I used to really like this app until it stopped showing current block availability in favor of future availability. For example, it’s Sunday morning and there are no blocks listed for today and only one block listed for tomorrow which is Monday. However I see Tuesday and Wednesday’s blocks in entirety for the whole day. Now I have to spend endless hours refreshing for blocks that trickle in one by one but can’t get them as someone has claimed the block. I’m sure it’s easier for others to claims blocks I can’t see. I’m concerned with working today and tomorrow right now I don’t care about what’s happening mid week. This is now resulting in days not worked and now block prices don’t update often anymore either.