Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!
PROJECTZACKO - The most reliable!
Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think!
As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation.
In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻
HonestyWithASideOfFries - Use at your own risk!
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE
After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Jalmae - Mediocre support and service
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem.
The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred.
I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
t dizz - The worst customer service you ever!
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Excellent714 - Great! Not 5 stars but Uber doesn’t let me change that.
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Masmusic9 - Pickup times getting worse and worse
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
"old forgetful" - disabled veteran loves UBER
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Crzylakafox - First time
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Therearebetterchoices - Avoid until the apps many bugs are fixed.
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting.
Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter.
Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
TooManyFlubs - Charged a Cancellation fee for wrong address!
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Sarahjdgdvk - Satisfied but a few issues
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
ijinix - GPS and location services needs to be fixed
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient.
But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics.
This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me.
This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute.
Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
moni1233 - Not sure if I want to continue using this app
I was on my way to work, and I had made a scheduled pick up time. I went outside immediately when “William” came, I get in the car. and he immediately shouts “where is your mask?” and i’m shocked. I proceeded to tell him that I didn’t have one, and he kept telling me he was going to cancel the ride. If he would of cancelled it would of taken 20 minutes for someone else to come and I would of been late. I usually do a scheduled pickup so I can avoid that issue. Well he keeps driving and yelling about the mask I don’t have, and threatened to cancel. Like why are you continuing to drive if you’re going to cancel? He tries calling Uber Support, which they don’t answer. He keeps trying to scare me by driving super fast. He ends up missing my exit, and blames it on Uber. And also tells me to not use Uber anymore. Again he continues to yell, and speed. He starts honking at cars who aren’t even doing anything wrong. Then once he arrives to my job, he starts honking at cars that are slowing down for pedestrians. I step out and shut the door. He yells out “DON’T SLAM MY DOOR” which I didn’t even do.
I understand they have a new requirement that riders and drivers need to wear a mask, but why now? Why didn’t Uber do this when the whole pandemic started? Plus most of my drivers didn’t even have masks from the weeks before or ever tell me anything about it. William was ridiculous, the support team was understanding & I appreciate that.
Everleigh123 - Service went way down hill
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Dragon Mother90 - Started off good but went downhill fast
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Retdecem - 😊 Uber Rating
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm
not complaining. I'm
simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
bestmoney4 - Going downhill
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather.
Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
A Wanna Be Pinterest User! - Option in settings for miles/kilometers and currency
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Lynda712 - Frustrated Much !
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
KEENANEM - Horrible customer service
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Andyjuu - Very frustrating !
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Unsc2468 - My first time ever using Uber and honestly was the worst experience of my life
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
reverend moon beam - Thank God for Uber.
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
AppVoice2016Research&Journ - Left me stranded too many times - unreliable!
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Marouba - Worst Customer Service and disloyal company.
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
active frustrated rider - No Way To Help Uber Improve
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Omer Music - Uber used to be good
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services.
UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not.
We want the old UberPool back and we want honest ETAs.
Kiddkyler - It’s a joke
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol
There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right?
In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Ari- ell - Not a fan of the rating system
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that.
It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
S.95Nd - Put my account on hold and won’t tell me why!
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Surge Charge - Overcharged
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!!
I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed.
I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use.
Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself.
Id figure even after all this time there would be someone to help out in this kind of situation.
Henrythevvxxiii!!! - Driver ratings
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Aperez2013 - Honest uber driver!
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
thoughtsandreviews68 - Generally a big fan of Uber - few things to think about
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
jo-A-mo - Uber is like the Bitcoin trend, it will eventually be of little to no value.
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
TIRED, WET AND DUMPED BY UBER. - Wet & Tired
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Kylewade3 - Uber is unbelievablely unprofessional
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Abc123XD - Frustratingly Useless
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
ashmash93 - Terrible Customer Service
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Barcaalex10 - Better customer service please!
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
G4DJ3TMAN - Some Changes Needed
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
uber bad service - Unreliable! (I gave 5 stars so my complaint appears on top)
I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service!
From unsatisfied agitated rider.
Sydneyhatesapple - Poor customer service
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
letaviv - Just overall bad experience
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
kapaau keith - One out of three try’s.
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city.
When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
#1WeirdAlFan - Needs some improvements
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
totallytang89 - Uber customer service is super incompetent...
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
niarevelina - Unexplainable fare charge
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
svalentine691 - Drivers problem
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW!
Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
Bigredrobot - Race to the bottom
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out.
I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Get $32 off on your first stay at travels. Claim your $32 Airbnb free credit by clicking here!
time loos - Left row sit for 23 min
I booked a trip and was confirmed that a driver will be there in 6 min, than 5 min suddenly 8 min and after all this waiting time I was advised driver can not come please try again! I did and the same extended waiting time happened again ! Finally After 16 min I got a message that the driver had arrived! Only I could not see any one at the confirmed pick up point and apparently the driver left not being able to find me! Each time i was changed $ 7 cancellation fee!! I called Über Not sharing; the confirmed arrival time of 5 min extended to 10 min! I had a medical treatment appointment at 3 pm! I started to call for a ride st 2:21 and finally arrived at 3;3o ! I had to pay the full fare and had only 15 min treatment left of a 45 minute treatment costing me $ 80.—
I aspect that all the charges will be refunded to me and by right I should get the paid 30 min. Treatment refunded as well !!
Fadieeeieee - Uber tricks
Guess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you.
Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck.
Sickdisndat - Card Rejection
I don’t like how I planned on going to work and I tried to get an Uber but my card declined but I had money in it , it was honestly so stressful needing transport ASAP to get to work on time but there was some problem with my card apparently. The problem was so terrible that it wouldn’t let me get a ride , I tried contacting Uber support on facebook and they couldn’t fix it either . Firstly I tried logging into my Uber account by putting in my number and it said my account was disabled, I couldn’t log into my account so I decided to log into my friends accounts and add a payment method of my card and tried to get a ride and some issue came up saying “ oops, something went wrong. VISA-1234: Your payment method is invalid, please update your billing settings”. This was the time when I needed Uber urgently and it wouldn’t work . I even added my friend’s card to my account to see if that payment method would work and still, the same issue came up saying “oops something went wrong”. Like I really needed to use Uber and it wouldn’t work it was so stressful I literally lost a 10 hour shift tonight because Uber wasn’t working for me. Anyways I need my account to work because I love Uber and my past trips were always on time and quick so I would really love for the staff to fix this problem immediately so that I can happily use Uber whenever I need quick transport, thanks from Sarah.
Bombay55 - Buyer beware of scams - Mark 2
I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !!
Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.
gghhwqz - Worst customer support system or best because you are the issue not them
I tried to speak to Uber multiple times about fixing my account as it was not splitting fairs. They gave me a list of things todo, all of which I did and then was told there was no issue with my account. Surprise surprise, when I go to order an Uber it fails to split with the people selected. I asked them to look into it and refund the ride as they had not fixed the issue in the first place. When getting a response through their “help” line, I kept on being told that it was my error and I could not retroactively split a fair, which is exactly not what I had done as you cannot do that. The fair alike all the other times before failed to split whilst in the ride. It was as if no one was even reading the messages I sent them, more an automated response picking up on key words. When I called the hotline they pretty much told me to hang up they cannot help I have to use the app despite not no one actually reading the messages. I was then told if I wanted help by a person go to the green hub, which I would have to pay to get there myself and go in office hours. To me it was a simple fix refund the fair and reset the account, but they obviously aim to give you the run around so you forget. Well OLA has been downloaded.
Nnnntopgjhh - The brand has lost my trust and money
I use (used) Uber a lot. I’m always running from one meeting to the next, and I’m never home so I request Ubers every day. In the past 3 months, I have only encountered BAD EXPERIENCES with Uber.
Uber drivers who keep calling you and messaging you to find out where you’re going so they can cancel the trip (and no punishment for their poor behaviour), drivers who are rude and lack of cars in CBD MELBOURNE. What an awful experience for anyone who uses your services on a daily basis.
Then there is NO SUPPORT NUMBER to speak with when your drivers are treating us like garbage. Where is the support? An email? Emails that you NEVER hear from them. Where is the system where drivers get penalised for cancelling a trip after 2 minutes, or when we’ve been waiting for 10 minutes and they cancel on you? How about reenforcing punishments on that?
I used to be a massive Uber fan. You guys have seen A LOT of my money, but quality in Melbourne has DEFINITELY gone worse. A LOT worse. I have downloaded 3 other car services and you guys won’t be seeing my penny anytime soon.
Get your drivers and your services to have a better standard. Get a better “support system” for the customers, because there’s a lot to protect the drivers but not a lot the people who are keeping this company open and running, us customers.
XkayX1 - Disappointing as it grows bigger.
It was good. Sometimes it’s the better transportation option. But nowadays since the prices have doubled at certain times due to ‘increase in demand’ a taxi is better or even the bus. Just annoyed that from where I am it use to be around $30 to the city but cos it doubles I now would have to pay approx. $70. The taxi’s don’t even charge that much. Just disappointing that this was supposed to be a better alternative but I have to make it my absolute LAST option if I absolutely cannot find any other means of transportation, even then I don’t think I’d still be desperate enough to use Uber anymore.
The amount of times I’ve had to cancelled trips because drivers would stay in the same position for 20 mins with no movement to my location. I understand they may be caught up, but I have places to be and 20 mins waiting WITHOUT knowning if they’ll come is ridiculous and I can’t even get refund because it has to be cancelled within 5 mins. I’M SORRY for not knowing that would happen 🙄.
The next thing is the fact THEY DON’T look for drivers NEARBY! All my requests have been given to drivers 15-20mins AWAY from me so I’d have no choice but to wait or CANCEL only to request again but have THE SAME PROBLEM AGAIN BECAUSE THE DRIVER ACCEPTS IT AGAIN SO I’M HAVING TO STILL PAY A HUGE SUM OF THE CANCELLATION FEE!
pretty girls - Uber’s getting too greedy and deceitful
Very disappointed with the way Uber has hidden the surge pricing now. It used to be very clear what the surge amount was and you had the opportunity to accept or decline it. Now it’s built into the fare estimate which is ok if you know how much the basic fare would be and can calculate how much the surge amount is to then decide if it’s reasonable value or not. When it’s especially NOT ok is when you don’t know what the basic fare should be (eg. visitor or tourist not familiar with distances in a new place) and you just have to accept the fare even if it’s a high surge amount.
I understand the business logic in having surge pricing but I don’t like the way it’s being hidden instead of being clearly displayed like it used to be. Drivers don’t seem happy with the way it’s going either.
Uber was a fantastic idea and still can be if they stop being deceitful and greedy to their clients and their drivers. Please Uber, put the surge pricing back in a prominent place on the app like it used to be. Aussies (especially) don’t like being tricked or cheated and we’ll change to other transport options if you keep doing it the way you are.
2TDs - Good until you have a problem
Until today I have had only fairly positive experiences with this service. Ok the quality of the car, music and conversation may vary but it’s been a fairly smooth process to date.
Then today I book a car who is 2 mins away, drives straight past me ( ok that can happen) but when he realises he turns the corner ( all I have to do is cross the road to get to him) and rather than wait or call he does a u-turn ends up in a situation where he can’t then turn right where he needs to, I call him to say I can see you stay there I’ll cross the road but he tells me he’s going around the block and he ends up exactly where he was before unable to turn right. I explain if he stays where he is I’ll come to him. But know he again tries to go around the block with a few extra detours this time and he ends up 15 mins away. So after 18 mins he cancels the pick up and I get charged $10 cancellation fee.
Yes, I can claim it back, but I should never have been charged this fee in the first place. I’m the one who should have received the $10 for the inconvenience of a total 30 min pick up time when the car I initially booked was 2 mins away.
LillyPadClover35 - Worst driver!
Some how the street I was heading it didn’t show up on the Uber app map so I just put the suburb and as soon as I was in the car told the driver that, and to not to worry because I knew where I was going so I will indicate the way while we where in Brookvale. At least he new that suburb to go but to my surprise, next block he was going to turn right which I kindly said please continue straight, I have no idea why the GPS is showing you that way and he reply very angrily if I new where I was going or not? because he’s GPS was showing other thing, to what I calmly reply yes, I told you so when I was in, and then he try to turn left to the other line in order to go straight, he did not see a car coming and we almost crashed, so he got even more agitated, hit the dash board with his hands, very hard and I was seating next to him as I had to sit there as his car has only 2 doors, so being so close to him, seeing him so angry and hitting the dash it really got me scared! Kept my calm, kept giving the directions and thank God it was closed! I’ve couldn’t survive a long trip with him being angrily and hitting the dash board and Who knows what else! Have used Uber 3 times know, first 2 times got very nice and kind drivers, but this one pathetic!
JoyLouise4 - How do I get help if you don’t have a helpline
When trying to order a car from myself, partner and pup, my card was decline on multiple accounts. Thinking this was just an overdue fee, I paid it, card being successfully charged. So therefore I thought problem solved ! Much to my disappointment, I was still unable to use my card. Trying to go around this issue and make it work, I went to the store and bought $175 worth of gift cards in hopes to avoid an more time wasting as I had been battling for over an hour to figure this out. Even after getting the credit on my account, I was denied the ability to book a ride. So in a desperate cry I called my friend and borrowed her card details to see if it was just my card being banned (as it wouldn’t work on my partners account either) but alas, this didn’t work either and I had to give in after 3 hours, leave my pup behind, run late to my partners parents birthday party, go with a different driving service and waste $175 to not be able to catch an Uber. I’m so extremely disappointed and would’ve called a customer helpline but they don’t have one and only offer assistance to their drivers. I’m so outraged and expect better from such a big and well known company.
KyvanDyk - Gross misuse & sharing of rider user information
Haven’t even opened Uber app in a months but had an Uber driver pinpoint my exact location and try to coax me into car. He showed me my information onscreen for a booking . After saying I wasn’t the right person & getting the hell out of there thought it was very odd he took off & not wait for the right person if it was a genuine booking . Tried to report to Uber who told me to contact their special police operations unit especially set up for Uber Australia which of course doesn’t exist. Then told me I could only confirm activity against my account if police here put a report request into the Netherlands! Claimed they where in Australia but calling me from numbers routed through Paris. Seems pretty obvious with other information best not to disclose here that it appears Uber are trying to make sure they don’t loose money on their 20% off if they don’t arrive in 5 minutes campaign by stalking customers locations 24/7 overriding their own location settings based on typical trend start/end trip locations. Sure you’ll get an Uber in 5mins because seems Uber are tracking you’re every move with cars lurking & watching you to be right there if you book a ride!!! Creeeeepy.
sai key - Killing uber drivers during Coronavirus pandemics
This is so disturbing By uber Im a driver and driving rideshare is my full time job as everyone started suffering during this Coronavirus pandemic as a uber driver due to lack of jobs and risk factor I also started suffering but without I needed to keep doing what I can because of my family present health conditions and couldn’t find another job ASAP...the worst part comes now as many uber drivers requested uber to lower down their commission rates just during this pandemic in reply everyone got robotic and helpless answers were given by uber but during the same time uber was trying to make drivers to only drive for them in sydney by giving 5% commission which we brisbane drivers begging and I got to know to by by some Sydney uber driver posts in facebook or else I could never know that after beign with uber for 4years now I hate uber with my whole heart but still couldn’t avoid driving for only reason no other rideshare company in the market have major share of jobs like uber.....fyi uber offered help if the driver manages to contract coronary ...so technically I need to find someone who has this virus...so that I can feed my family for 2weeks without any worries
Ozpuppy - Be more transparent about price surges please
Uber has been great. But the new hidden price surges feel deceptive. It asks you to know how much you’d be willing to pay to get from point A to B rather than being transparent about their base rates. When there’s a surge, you won’t know about it unless you travel that route often. When you go to query it through the app, the process is made as discouraging as possible.
It’s a shame that a company that built itself on great technology and transparency has changed its model to increase their profits. I hear the argument about dynamic pricing being commonplace, like with airline companies. But the refreshing thing about Uber was that they didn’t go for that model. It felt like more of a Co-op than a company. Please return your transparency over prices.
Update: I received a reply from the developers about dynamic prices being fair. I am not arguing their fairness - just how Uber chooses to communicate when there is a surcharge. The old way of seeing the surcharge before agreeing to it was more transparent to the consumer than the current hidden practice.
liiamm. - I can’t get a ride
I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,
The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??
At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted!
Be very aware people! & be aware of my experience with the app & gift vouchers!
uselesso - Dissatisfied
I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit,
The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information??
At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted!
Be very aware people! & be aware of my experience with the app & gift vouchers!
cream co - driver fraud
I have been with Uber for around 4 years and in most cases have good services. However, I met bad things and fraud at the beginning of this year. Here is what happened and hope everyone who read it take extra care, I come back from my trip overseas and request a Uber at the international airport Sydney, and then one driver accepted my order. After I waited for around 3 mins, the order became complete and charge me 8/9 dollars( I don’t remember the exact amount, but it charge me the minimum charge). What the hell! I don’t even see the car coming then the app already told me it completed and charged. I was so shocked, and go to the app to dispute and find nothing to do. There is no choice to report this kind of creepy and disgusting fraud of driver. The only fee I can dispute is canceled fee not the normal trip cost. After that it takes me months to get back confidence in Uber and believe that most of the drivers are decent. And more importantly, I really hope Uber can pay attention for this kind of unusual trip which play tricks with customers and the Uber platform. I guess the driver must use some cheating program or scam.
Haonker - Payment Method unavailable
I’ve just started using Uber and I’ve rather enjoyed riding with Uber. I use it a lot because I ever since I moved houses I haven’t been able to use the bus to go out with my friends, because the nearest bus stop is 3 kilometres away, so I moved onto Uber and it makes my parents life so much easier because they’re very busy people and can’t take me out on the time. However, suddenly one of my dad’s credit card has been declined. I didn’t see that out of the ordinary because my dad tends to forget to pay his bills so I used his other credit card. The next day neither of them are working. My dad then pays his bills and says the credit should be working however it still isn’t working. This is really frustrating because there are times when I really needed Uber and it hasn’t worked. I looked at the reviews and this has happened to other people before. I’ve tried deleting the app and I reinstalled but it still hasn’t worked. I tried deleting the credit card so I re enter the credit card but it says I can’t delete my only method of payment but I have 2 credit cards on my account. Please get this fixed soon
annoyedatuber🥵 - Worst customer service
Got uber 2 years ago and had 2 trips within the first month I got it. Trips were fine, nothing happened and suddenly my payment was 'declined' on the app. It had 'removed' my CVV from my card and wouldn't let me change/delete that certain card, even if I added more cards. I deactivated my account and it said if I don't log in for 30 days it would be completely deleted. Waited 2 months just to be sure and logged in and it remembered all my details and card- despite deactivating the account! I had reached out to customer service before deactivating and after , and have had 0 help at all. It is an issue with the app as I have no trouble ordering on the website, you would expect after 2 years they'd fix this problem. It's highly inconvenient not to be able to use the app and after attempts of contacting customer service they do not help at all. I know other people who have experienced the same issue and have received no help from uber. Really horrible customer service, and their overall service has gone downhill. Won't be using uber anymore, along with many let down customers.
EAMW - One driver spoiled an otherwise excellent introduction to Uber
I used Uber for the first time while attending (ironically) the Consumer Law Summit. I used Uber to get to appointments and to the conference on several occasions throughout the week. All the drivers were terrific. But! 😡😡 On Saturday morning I needed to head to the airport. The Uber driver (I have his name) approached the hotel, slowed down and then sped off! Then I got a message saying my job had been cancelled! I didn’t know what was going on. I booked another Uber. This driver did stop and assisted me with my bags. He was excellent and very apologetic when I told him what had happened. I have since been informed that some drivers do not like going to the airport and the first driver probably sped off because he saw my bags!
This is really disappointing. Uber’s legal counsel spoke at the Consumer Law Summit and I was impressed at the efforts Uber are making to enhance its services and benefit consumers. Actions by rogue drivers who want to pick and choose destinations undermine the company’s reputation. It is also of concern as getting to the airport on time is (for obvious reasons) crucial and a driver cancelling a job in this way is just not on.
FRB Uber Review - Review
* I put in a street address and drivers often arrive on the other side of the street and turn on the meter with no intention to arrive at the pickup address. (That’s ok unless you are on a busy main road)
* I choose an address on Brunswick st but then the driver decides the pickup is the entry on a side street because your tracking system shows the street address unit entry is on a side street. If I plug in an address that is where I would like to be picked up from (not the side street)
* Twice I’ve ordered a Uber in the city at 380 Queen st which has a loading area... the driver drops off another rider on eagle street then doesn’t pick me up on queen street, I call and they say they are coming .... but what they do on their end is probably say I’m a no-show or another issue which results in cancelling the trip which I get a cancellation fee for. I am courteous to the driver and I certainly never yell. My Uber app locks up so I can’t use it so whatever they are doing locks me out. I’m there without a way home and a locked app.
Isikskekksjs - Used uber for over a year, and probably never again
Extremely, extremely disgusted with an experience I had with a driver and the customer support services. My drop off location was somewhere I go almost everyday, I know all the routes going there, I’m very acquainted with the area. My uber driver took a route that was absolutely outrageous, I had mentioned to him about how late I was and regardless, he continued to take a route that made me want to scream because it was insane, we were going in circles and I was so angry. When we arrived to the destination, I told him my destination was just in front, but he drove right past and turned onto another street, and made me an additional 10 minutes late to the 15 minutes he had already delayed me by. I ended up arriving 25 minutes later than what it would at that time of day, and would have been much better off with public transport. To top it all off, when I expressed my horrible experience, uber sent a response that was Obviously prewritten or computer generated because it literally had nothing to do with what I had complained about. Absolutely horrible.
mr cel - Competition
I joined Uber because our taxi industry was milking the market and not improving their service. Uber came along with an innovative, user friendly interface and drivers that are invested in providing a great service in clean cars. Uber price was cheaper than taxi but that was an added benefit rather than the main sell.
It’s disappointing now to have dodo and ola pushing in on basis of price only. Price is just 1 of many kpi and I show loyalty to Uber for being the 1st.
The down side is the drivers earn more with Dudu so they are not so loyal. Uber might need to share a little more of the fare to keep drivers invested - keep the service “ the most convenient, most reliable and reward the drivers that give their best” cheers.
BentleyandBee - Lost lots of money with uber
I have used uber for work only on an almost daily basis for about a year. This means that I had to keep my uber ride receipts to receive the money back from the government as well as having proof to my employer for ever taking these rides.
When I logged into the uber app from a new phone however the app would first not let me sign in at all. After I could finally contact someone about this struggle I received an Email in which uber stated that I had two accounts running at the same time which is why they deleted one and erased the complete ride history of the other.
Now this might have been the case as I have had several email accounts and phone numbers and moved overseas in the past years. But I am certain that I was using the same uber account for the past 3 years of my life. So it was really unnecessary (and expensive) to delete anything off the active account. I sent uber another Mail regarding this issue but it was unanswered. I lost a lot of money because of this stupid app and there is no phone number one can regard to....
FiverAu - Service is good, app is so so.
I generally find uber drivers a good alternative to TaxiCabs. The app has a few features I’d like improved though. When rating a driver 4 stars the app gives a pop up asking what went wrong, I think 4/5 is a good rating without being great, nothing would have to go wrong to get a 4/5, it feels like uber are trying to push riders to always give a 5 star rating which makes the rating system pretty flawed. If you just want to know if the experience was good or bad you could have a yes/no closed question.
The other thing I do not like is a feature that was removed - when the price is presented it used to show me if that was a surge price which was helpful, if I really need to be somewhere I can accept the surge and travel at that time, or if I have some time up my sleeve I can wait til later where more drivers are available. Now it’s unclear if I might be better to wait. I fee removing the surge notification is a big step backwards.
Overall I really like uber as a service, but the app frustrates me.
Dc gug - ‘Payment Method’ Issues
After using Uber very frequently with no issues or complaints, I could no longer book rides as the app said “Payment Method Unavailable”. We deleted the card off the app, and re-entered it, with no luck. The same message appears every time we try to book a ride - the rest of my family use their own separate accounts but we all use the same card, and none of our accounts work and we are always given the same message.
Adding a different card made no difference, it still said “Payment Method Unavailable”, when there was nothing wrong with either card.
After contacting Uber, we were advised to deactivate the accounts, and leave them for a month - then try again. After the month, there were no changes made, and the same message was showing up. Customer service is terrible and there were no effective changes made.
No longer using Uber due to this issue, and have found much better alternatives, that actually work.
Would not recommend Uber to anyone and will never use it again.
Tim and Fofi - Driver was driving away from pickup point
Very unhappy with Uber driver today, requested an Uber and when I accepted the ride he was 3 minutes away, 4 minutes later I could see driver driving away from where I had dropped the pin for pick up, two minutes later driver was driving in circles still showing 5 minutes away, without coming any closer to me, at the end I had to cancel the trip myself as I was getting late to my appointment and driver was showing 8 minutes away by that point, I wouldn’t have accepted the ride if he was going to be that long! I hope you can reimburse me for the cancellation fee as I don’t think it was my fault that driver got confused and was driving further and further away!
Managed to get another Uber driver straight after I cancelled the first one and everything was ok but extremely disappointed with the first situation. Not giving up on Uber though, we can all get better!
gabbagoo - Unsafe
I generally have positive experiences however there have been a couple of time where I have felt unsafe. I am a woman who often travels alone at tonight and getting an Uber is often a safer option, or so thought. Tonight I booked an Uber. I messaged the driver to confirm my pick up location. The driver went to the opposite side of the road a block away from where I was. He made ME find him. He was very unwilling to come to me. Stupidly I still got in his car. He immediately abused me and berated me for him not being able to do a u turn to take me in the direction I wanted to go. I felt safe. I demanded he pull over and let me out. He screamed abuse at me. I got out and I was charged $10! I contacted Uber immediately and spoke of the situation and asked for a refund as I am or paying money to a man who abused me and could not fulfill his professional duty! I am still waiting to hear back from Uber! This is something that us insetting, I should get an immediate response in situations where a passenger feels unsafe. I should also get a refund as paying for abuse is unacceptable.
mmmara - Be careful
Uber caused me to miss a very important meeting which ultimately cost me hundreds of not thousands of dollars overall. To make matters worse, They didn’t even refund me the full fare, and then they publicly messaged me on social media implying they were going to fix the issue through PM, but they didn’t. They were just trying to save face.
Be very careful with this company, if it’s just a ride home after a night out, you might be fine, if the Uber driver doesn’t falsely charge you a $200 fee for getting their car dirty, but for anything that’s on a strict time limit, I would never trust Uber again. Stick to yellow cabs for the important things. They’re much more punctual. There is barely much of a price difference now anyway. I much prefer yellow cabs. The Uber app drains your battery so badly, and the drivers sometimes are so bad and will take the longest route or get lost or try to sell you into their pyramid scheme. I’m over it. Too many bad experiences, battery drainage, lost money, missed appointments, and bad drivers and terrible support.
Yup992819282939338 - Charged $150 extra to the normal fare
Unfortunately I was sick in the car when I was about to be dropped off. My husband cleaned the mess but the Uber driver had taken pictures before my husband had cleaned. He did not take pictures after the clean-up, only to be hit with an extra $150 . Can not justify this cost!!!!I know people have been charged between $40-$80 for being sick inside an Uber car. I was not offered a vomit bag(which most drivers carry), he did not not offer to stop the car , so I could be sick outside the car, we were not rude , but very compliant & apollogetic. It was just an unfortunate accident beyond my control. Instead the driver was so rude and aggressive in the manner he took up this. All he was saying was “you will pay me $150 for this, whilst taking photos of the vomitus” which my husband cleaned after all. I feel there is no justification to charging such a high end penalty of $150 , for something I had no control over, and also after making an effort to put it right (cleaned-up)!!!!
WilLsdcoms - Overpriced, underpaying
I Had been using uber as a customer since the very first day it went live in Australia and loved it in the beginning. Nowadays they take more and more from the drivers, not even paying them their fair wage even when the App is charging double for peak (meaning they don’t see any of the extra charge profits). It is unsustainable for anybody to use, although the popularity of it is what’s keeping it afloat with the assistance of mainstream advertising.
The fact they have no reward system for either parties is disappointing and I have not and will not use it ever again. If you want to save your Money, literally use any other driver App where they pay their drivers fairly and you’ll even get a reward for using their services often (didi for example)
The creators and ceos behind this app have too much money flowing which came at the cost of unappreciated workers. You may have made some positive changes to the laws surrounding everyday people driving, but it’s time to move over for better companies.
Beeceeveecee - Used to Be Better
This app used to be better re navigation. I can’t understand why recently drivers’ apps seem to be taking me in completely the wrong direction and even drivers are recently commenting on this issue. Several drivers have told me they now use google maps instead of the uber app due to this problem. The “add or change” section is confusing and should be changed to make it clear whether you are adding a stop in the middle of a trip or tacking an extra one on at the end as it is not clear and some drivers can’t help as they don’t know how to do it. Some drivers tell me not to bother adding a destination but to only list my first destination in the app and then when we are almost there simply change to the final destination to ensue it is accurate. Uber really needs to change this as the two addresses can be listed in the wrong sequence. It makes me want to find a competitor to use instead of uber.
FC 59 - Not happy
Last Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you
Mickey O75 - Cancelled Trip by driver who never showed up
I didn't cancel the Uber driver did my wife was waiting to be picked up and when he never arrived I clicked on the Uber app it said the driver cancelled the job and I then had to reorder. I don't think it's fair to charge me for a trip the driver cancelled and he never tried calling me or said anything. My wife called me after waiting more than 15 minutes and nobody arrived I am otherwise very happy with the Uber service and I don't even have a bad comment about the driver who cancelled for whatever reason I did have to turn off my location cause Uber kept trying to send me the car instead of letting me choose a pick up address. THAT MIGHT BE ONE THING YOU CAN IMPROVE BUT VERY MINOR ISSUE ,The driver never showed up and waited he just cancelled my wife was out front waiting??
Yours sincerely Michael Ogden
dugbko - Extra charge
I book Uber from home to airport and the Uber literally pass through my home and I had called Uber driver as well he didn’t pick up and canceled the trip and charge me
And same thing happened with airport pick up with Uber.
Uber guy called me and I told him my location which was wrong according to him when he was literally 1 or 2 mins away from me and charged me and I even told him if I am in a wrong pick up position can you please come and pick me as I can still wait and pay for waiting time as well.
I told him to come and pick me up from T2 departures as I can still wait for him and I can pay for wait time but he was insisting that T2 location was not for his customer which means I was not his customer but he charged me for $10 a strip cancellation fee, about which I am really not satisfied and when I told him to come and pick me up he said I will have to wait 15 mins but he was away from me for 1-2 mins, which was not ethical and a way to treat customer.
B10ndie20 - Incorrect charges from dodgy driver & bad support
Yesterday I had a driver that logged a very different trip to what I had. I watched him on the app drive around for an extra 12mins after he dropped me off. I contacted Uber to report this and got a pathetic refund. I have since tried several times to get a correct charge/refund for this 3minute trip I took and still not happy with what I’m being charged.
So much of a hassle to even sort issues because you can’t simply reply to an email, you have to keep going back into the app and use very limited options to log any complaint/response.
How can a trip that is 3 mins (1.8km) cost a lot more than a 7 min (4.7km) trip cost $3 more? The charge is unacceptable after the original quote being $8-10.
Considering the false trip details given by the driver I expect to be paying the minimum charge if not a full refund for the back and forth contact with uber to try sort this issue!
I also expect a review to be done on the driver for logging such an extended distance! I realise he didn’t expect me to be watching the app waiting to see the charge and has probably gotten away with this many times with prior customers who are in a rush and too busy to check their charges. Extremely dodgy behaviour!
I am extremely unhappy with the service received all round and in future if I am located in an area that uses Ola I will be choosing that service over Uber!
Rippedoff_larry - Are there any humans working behind the scenes at Uber?
The app itself is ok. The directions are not always the best for drivers. When trying to get support for the app, there is no way of speaking to a person or a support team and the FAQs do not always have the answer.
One gripe I have is the rating system. I pride myself on being a courteous and friendly passenger. I had a perfect history and then one day, a driver selected my request for pick up and then decided to cancel it. No issues there. These things happen. But it then showed up as a ride in which they needed to rate me as a passenger. My rating dropped to the point that I realised they must have given me 1 star for THEM cancelling my trip!
Trying to get this reviewed as this affected my rating.
I don’t expect the anonymity to be removed (I like that it is anonymous) but there should be a way for a rating to be reviewed. This must be especially hard for drivers!
mdp_djs - Bad Delivery System- Shocking Customer Service
On average you can expect to not receive 1 in 5 orders. This is pretty bad considering that as a delivery person you don’t really need an education to do the job and they still stuff it up.
Service from Uber is pretty bad as well. It is very difficult to get your complaints looked at. I had two orders this week that did not arrive. That is 2/2 orders in one week a 100% stuff-up. And i still got charged.
The problem is that most delivery drivers are foreign and either can’t identify the street or houses or they cannot be stuffed looking around and it seems that the app doesn’t allow for the delivery person to communicate. Other issues is that you pay before the order is confirmed. What proof is there that the order was received?
Maybe the GPS system and old maps is an issue. I don’t know but if there is a 1/10 chance that you don’t get your order or in my case, 1/1 then the service is not worth it.
MC_uberSux - Used to be accountable - no better than a cab
I’ve recently requested to delete my account and have started to count down past 30 days to remove this on my phone.
You do not regulate your drivers from practicing longhaul; and take longer than 24 hours to respond to emails. Reviews online of how poor your GPS system is - and how there is a loophole that’s its always set to use the fastest route (even if it’s also the most expensive with tolls). After my recent experience, the qualification of POOR ROUTE used by driver is reviewed subjectively by the Uber employee reviewing..... an additional 3 minutes travel time is FACTUALLY better, than being charged 25% tolls. I was refunded 3% but the time wasted and the surprise in the outcome that the driver CAN choose the route and you pay is ludicrous.... it’s not a bus route. It’s a ride service. I have better chances arguing with a taxi driver than Uber at this stage.
Claire. n - Some features need some work
Look, uber in itself is great. What isn't great, however, is the fact that a) drivers don't actually care about picking passengers up from specified locations nor do they care about getting us home (they're more than happy to cancel our trip if the fare isn't high enough for them - and before people get on their high horses about 'people needing to earn money', I think we need to have a little think about WHY people use rideshares rather than public transport late at night by themselves) and b) sharing my trip with one of my contacts doesn't actually do anything. I shared my trip with my partner and he didn't receive any notification or prompt to track my trip. What's the point in having safety features in the app if they don't work or it isn't clear on how to activate them in a discreet way.
SupaMcFly - Your driver will arrive... maybe
Absolutely absurd that a company of this maturity hasn’t figured out customer service yet. Consistently I have been caught waiting for over 10 minutes the driver to cancel and me have to reorder another uber pool and wait another 10 minutes. Definitely they don’t seem to understand that once they have committed to picking you up in a certain location, at a certain time the transaction has been finalized and they have committed to their end of the bargain. If the app recalibrated and found you another driver that could drop you at your destination at the agreed upon time that would be fair. Instead, if you actually need to be at your destination by the original time specified by the Uber Pool, you need to order an UberX after the pool cancels to make up all of the lost time. Time absolutely has a monetary value and therefore I am fully transitioning to Lyft as they are far more sensitive to customer satisfaction.
jyc1999 - Works well until it doesn’t work
Have been using Uber for years and generally works fine. However driver practices have highlighted a big gap in the app. Just had a driver accept a ride, waited 10mins for him only to actually see him drive past me! Tried using the app to call and message him, but with no response. He ends up turning back and going further and further away from me. I try to cancel as I’m already now late having wasted a further 15mins trying to contact him and realise I can only cancel if I accept a $10 charge! No option to cancel and report the driver! Sure I can claim a refund, but why should I have to pay up front when the driver is at fault? Have screenshots of chat and will be reporting him! App doesn’t help in such cases when things aren’t going smoothly. Please consider the non-happy path in your app.
dominos disaster - Shocking experience at Dominos Glenorchy
Ordered uber from Dominos on Christmas Eve at 9:22 well before they closed at 10pm. After waiting over an hour and ringing the establishment with no answer except one time it picked up and I head the lady scream out "no don't answer it !" Then went to message holding service. I decided to jog up and see what was going on. All the staff were inside eating away and the door was locked. They told me they were closed and after showing them my order he looked at his screen and said oh yeah we missed it . No apology and rude attitude. After convincing him he was in the wrong he decide to make my order after screaming at another customer on the phone saying "we are f.....ING closed!" I couldn't believe it ! All the staff were carrying on smoking directly outside the door even the cooks in their blue food handling gloves. I got passed my order rudely with no apology . I didn't eat it as fear of them having done something to it . Will never go back.
michelle anast - Hi to whom may concern
This driver was great but I did book a car before this one . He was terrible as I rang him several times - he told me that he was only around corner then on the 3 rd call he said he was at smiths st. I was very upset as myself and my girlfriend walked a way easier for the Uber guy to pick us up which was scary and dangerous . My friend from Brisbane was terrified , it was a freezing cold morning too. When you ring a Uber you normally are like there is 2 mins to pick up clients. I think that person needs more training as not to accept a job if they are too far from the client.
I am abit nervous now on booking with Uber. I hope this never happens again.
Yours truthfully michelle anast
stormflyer1234 - Good until you have a problem
Until today I have had only good experiences. Today coming home from the airport, a 15 minute trip, I’m indifferent between taking Uber or a taxi. Taxis are waiting but I opt for an Uber with a 4 minute arrival time. 7-8 minutes later they turn up. They then decline to follow the Uber-dictated route twice and take 22 minutes getting home instead. So my 15 minute taxi became a 30 minute ordeal during which I was genuinely scared about where the driver may be taking me. And for my suffering I get billed more than a taxi (because of the time and distance the driver chose) and when I complain to Uber they say the route was within the range of alternatives. I’m sorry but a trip that takes twice as long is not okay and a driver that doesn’t follow the route causes passengers fear and again it is not okay. Yesterday I was telling coworkers they should take Uber instead of taxis, tonight I’ve uninstalled the app.
pattema - Drivers are great but map is horrendous
All of the Uber drivers are professional and easy going. But I must say they follow the map on the app religiously even though it is ridiculously wrong at times. Start in North Sydney to go to Eastern Suburbs - map tells driver to go North on the highway (completely the opposite direction). Eastern Suburbs to North Sydney - map tells driver to go past the North Sydney exit to take following exit, then come back South for no apparent reason (wasn’t traffic or construction). Most recent time, I could see the drivers map and it wasn’t even the same as what the Uber map was showing me on my phone. I would write directly to Uber on this but they don’t appear to have that ability in the app to write feedback (or I’m just missing it)
Jamil Ta - Driver cancelled trip but charged me still.
I had never ever been treated that way until I booked a ride a few days ago. The driver neither came to the pick up point as booked nor gave me a call telling me his current spot until I called him. He declined the phone and called me back, telling me to come to him but I refused as it was a long walking distance. Unexpectedly, he started yielding at me and was saying loud that he could not pick up me at the point and he had been waiting for me so I had to find his spot. I just hung up the phone and intended to cancel the ride, however he had already done it before I decided.
UBER charged me $8 for that nonsense ride without any care for their frequent customer. After I lodged a request for a fee review, they credited me the amount I lost. But I wanted is to be refunded as I would not consider using UBER anymore and turned to OLA as they offered some promotion as well as better service.
Tez from Oz - Very poor issue reporting process
But this was my complaint to Uber this afternoon:
“My driver never showed up!! Yet he started the trip without picking me up, and started driving towards my house! His phone was off, and did not respond to messages. I want more than just a refund for this. This is fraud. I had to cancel the trip. I have screen captures to prove my story. Please call me. This is very unprofessional for him, and Uber. Serious.”
Now if this was not frustrating enough, the Uber app makes it REALLY difficult to report an issue with the driver or service in general. All pre-canned messages. No phone number to call. Very difficult to write any notes on what happened. In the end, I had to report it as “My driver made me feel unsafe”.
The app says “please fill in a contact form”. There is no contact form.
Then the support email message says you can fill out a survey. There is no survey accessible
In the app, like the email suggests.
Uber, I expect better. My apologies for going public like this, but you gave me no other choice.
I got my money back, by the way (for all you people at home, worried about how the story ended). It is likely that someone else got in my Uber by mistake. Fair enough, it happens.
That was not the main issue. Poor app process for reporting issues is my main beef.
Puzzled newbie - Wait fee not deserved
I am a brand new Uber user and have given all drivers a five-star rating, including today. But I just noticed I was charged a waiting time for this afternoon’s trip, which was clearly not justified.
I gave my pick-up point accurately, but the driver approached on the other side of a main road which I couldn’t cross easily without walking (with a stick) 2 blocks, crossing at the lights which take ages, and walking back 2 blocks, as there is nowhere to stop on the other side. So I suggested he go straight and then make a u-turn when able and return on the correct side, which he did. This all took many minutes. But why was I charged?
AussieMeTo - Larger size for eyesight
Hi - we love using Uber, great service. It would really help if you could make the number plates &/or screen details zoomable or larger for people with that need glasses. I only use glasses to read, but when out & about won’t have my glasses on, find it hard to read- the drivers details, number plates etc. Also if you could add the colour of the car. Also an alert if you need to walk to a different pick-up location/ make ta stand out by using a different colour.
Finally, I do like to rate the drivers, but often can only do much later as busy getting to meetings or on the run. Would be great if you could still be able to rate the driver even if when you go into the app the next time. Thanks :)
Wondering how you could earn $25 by just signing up? Earn $25 for free by joining Payoneer. Sign Up!
Weekendering - always on tracking. Gone!
they removed always on tracking, 5 stars!
NormGold - Tap tap tap
Quick easy reliable while cost effective.
nel_nak - Same route, same time, same distance billed $13 for morning trip and $19 for evening trip
I take the same route every day to work and back home for an Year and 4 months now. Firstly the GPS always takes the highway only to stop in the middle of the highway re-routing for even more longer path. Second and importantly they charge $13 for my morning trip and $19 for my evening trip back home. I mean what's the algorithm that you guys use to calculate fare? Are you guys managing it? It's the same distance for almost the same amount of time and that big margin of charge? I am much better off with the regular cabs cuz they are much fair than uber.
UBERUSUCKS - Driver scamming me for cleaning fee & wait times!
I was charged a cleaning fee and the driver is scamming me for $40. He claims that I spilt a drink even though I had no drinks/food on me and Uber is siding with the shady driver who made me feel uncomfortable the entire ride.
I am also getting charged for wait times even though I’m the one waiting one the drivers. I’ve compiled the amount and it totals $37.53 in “wait times” which is another way to screw your loyal customers. My Uber eats last week was sent to not a wrong address but the wrong province!! And somehow I got charged for this glitch?? It’s another $30. I demand a refund of $103.53. I’ve been with Uber for 5 years and definitely considering switching to LYFT as I find this completely unacceptable. Also the fact that you guys make this extremely difficult to get any customer service makes it so much worse... very disappointed and would not recommend!
mickey.tee - iOS11 let’s you do this anyway. Poor marketing attempt
iOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers.
The update in iOS 11 is a direct response to this slimy behaviour.
Don’t try and market it as anything else.
maple73 - No payment option ?!
My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then...
@pokémongoletusdown.... - Not a valid or responsible choice....
The app said a ride was on the way for an hour... we actually waited.
Only wanted to go from Richmond Hill to Aurora at 12am...
Apparently the civic address was "unrecognizable"
Anyways the Cab company found us fine and within 12 minutes of us calling.
Wouldn't ever use again...
oh_Javier - Don't bother using this app.
- Takes too long too get a uber driver.
- They streal your money by taking longer distances.
- And the list goes on.
Ermeba - Calgary, AB
I have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better.
cashmeoutside98 - Price
I Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price
boarderg21 - Tipping
Why can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver
forget it 15 - Lack of training
When Uber first started, cars were clean, fairly new, drivers happy.
Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with.
Uber you need quality control and training before you loose your customer base.
marchi3 - Worst of the Bunch
Sure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!
TTC CUSTOMER - Loot
Uber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination.
Djdkkf - Payment problem?
I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment
fack you uber - Bad bad bad Uber
Toronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017.
In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West.
At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home.
She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her.
Police allege she was driven to an area and sexually assaulted.
On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue.
In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app.
Police say she was driven to a
Once inside the vehicle, police s
AppskiReviewer - Bad service
No support, no phone number you can call and figure your issue out. Just and endless menus of FAQs.
Easier to take a taxi.
klaus zhao - app
stupid app，all said my way that i need to pay is wrong，but don't let me to change.That's so stupid！
Eli bel - Uber is racist
Uber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it.
Asaduser - So so bad...
Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it
oreo2829 - Cleaning fee OVER THE TOP😤
I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!
Kaptain0 - Existing account.
I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft
ZorezX - Support
Want customer support? Don’t look here. Use Lyft or literally anything else.
All nick names r taken? - Be careful with extra charges
Woao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account.
MarkInToronto13579 - Yeah !
Works great. Thanks for the update to the gps setting
stickynotez - Confused customer service and would not accept credit card
Signed up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name.
Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue.
Solution: downloaded Lyft with no issues.
Shark13qsa - Great App but too many updates
The app is good but its being updated everyday. The constant updates are really annoying especially when you just updated the app and in no less then 24 hours later another update comes out that has to be downloaded.
suzieemagalit - Account Disabled
My account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!
Z3R0-81 - I accidentally complained in a review
Why is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!
dordor27 - Poor customer service and terrible GPS
The last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers.
The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it.
Eilia04 - Okay...
Uber makes too much of a profit off the backs of drivers and restaurants and customers...
penissuckerddd - scam
stole 26 dollars from me
meaghanj13 - Uber app doesn’t work for any payments
I have been using Uber for about 2 years I used to love it but not anymore I have so many issues with it payment method doesn’t work when it shows my Uber cash it still won’t work it happened too many times wasting money on it for it not to work not happing anymore
rye4634tdrsg - Uber Eats Scammy
Do not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?
Food Fantatic - Holding Your Lost Items Ransom
I had taken a ride with one of the drivers and as I exited the car I noticed that my glasses were still in there.
After contacting the driver he confirmed that the glasses were indeed in his car, within the span of 15 minutes. I had asked the driver if he would be able to return the glasses, even offered to pay addition (fuel expenses, etc). He insisted that I follow up with Uber to have them email him and charge me $15 to have him bring them back.
Fast forward 2 months. I had continued communication through Uber’s Help assistance and finally was able to connect with the driver who had passed the glasses along to his “friend” who agreed to deliver it to me since the driver lived 30/40minutes away.
Initially, I thought this would work out for all parties since the driver lived so far and if his friend was willing. My main concerns were disclosing my home address to the driver’s “friend” who had nothing to do with Uber and after two months, I wanted to see if the glasses were even mine to begin with. All the while, going back and forth between the driver/his friend/and Uber, being told that he refused to deliver the glasses if I didn’t pay $40.
Upon arrival the driver’s friend refused to let me examine my glasses to see if it was indeed mine. He insisted that I e-transferred him $40 in addition to the $15 lost item return charge. In the end I had to call local authorities because this man was sitting in front of my house refusing to return my prescription glasses which I need for work and studying.
It’s very unfortunate that this was not handled better by Uber support and by the driver. As I said in the beginning, I had no problem paying the driver to return the glasses ($15+ additional for time/expenses) but the fact that I had to call the local authorities just to have the driver’s friend show me the glasses (and struggling for the two months without my prescribed glasses to help me see).
In the end, I’m happy to have my glasses returned because it would have taken longer to order new ones given covid. I do wish that Uber look into their support procedures to ensure that items aren’t being moved through outside of Uber driver contractors.
Elena1729 - Always double charging!
I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!
hhdbdidnsusnsbskn - Rude racist and unfair
Customer service always sides with drivers, very bad service
Jh Kenya - Editors choice
Really?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb
EstherOnyukwu - They charge twice
It’s so disappointing how an app like this that is used everyday does not have customer service. They sometimes charge twice and when you try to make complaints there is no customer service to talk to. Absolutely ridiculous. If I could give them 0 stars I will. STOP EXTORTING MONEY FROM CUSTOMERS!!!!!
Will cartilige - Absolute garbage
Driver was a dick charged me too much money
JayTee00013 - Useless.
Can’t even get past signing up for an account keeps saying it’s sending a code to my phone number and it never sends anything. Waste of time I’d give it zero stars but apparently I have to give it one. No way to contact anyone about it unless you have an account just ridiculous. I’ll call a cab and save myself the frustration.
Zensualgirl - Takes the long way
For some reason the route the app chooses to always go the long way. There is no option to change the route. It’s annoying. I’ve lived in vancouver all my life. I know where I’m going. I want the fastest route, thanks. I’ve actually chosen to take a taxi instead a few times for this reason. Other than that, the drivers are friendly and the vehicles clean and comfortable.
aronoma - Worst
I hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!
sophond01 - Scamming
My grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money.
Rifard66 - Première fois
C’était la premiere fois que j’utilisais Uber et ce fut extrêmement agréable. Chauffeur poli et courtois, le coût plus que raisonnable! Très satisfait!
M_C_1600 - Most recent update makes it nearly impossible to rate driver
The interface to rate and tip the driver for a just completed ride is now hidden deep in a series of menus under with non intuitive titles and doesn’t show up as an option at the bottom of the map anymore and also when you click the reminder in iOS notifications it takes you to the map info and not the rating that the reminder was for. If this continues I’m liable to just stop rating and tipping!
Traveller.1234 - Uber service is great, app needs works
Uber service and customer service is great.
The Uber mobile app for iOs needs work.
Ninn2018 - Uber drivers are unprofessional and Uber charged my credit card even I didn’t ride
Uber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home.
snowstorm!!!!! - Trip to South Health Campus
Driver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience
Neha_Anonymous - Unhelpful staff
The app shows that I have $5 off al my rides gor 9 days. I booked my trips and when I did not get the discount, I reached out to the customer support team only to get templatised responses - ‘We are sorry but you are not eligible for this promotion.’ Then why is the app showing the promo code.
The uber app keeps adding time to destination once we have already started the trip. Would be helpful if we know from before an estimated which can’t be an hour long.
You can learn how to earn on the Forex market! Become Libertex client and practice trading on financial markets without risk. Get Free Forex Course!
Lildreamer2003 - I have a ❤️ hate relationship with Uber
I use this service at least once a day. Over the last couple days though I’ve had horrible drivers that I’ve had to contact Uber about. I give them credit though bc when I write them they get back immediately and they at least try to rectify the issue. With a small credit or something. What I dislike is that a driver will accept ur ride but then take 5-10 mins to leave their house. Other times they are on the road and arrive in a timely manner. I had one driver refuse to let me stop at a fast food restaurant. I had another that missed the turn and ended up costing me an extra $7 for a trip I take frequently. And actually the day that happened I sent my friend a text sharing my location because we were lost, he ended the trip, and I had no clue where we were. I feared the worse. Anyway that’s my rant. I still ❤️ Uber and will continue to use them. The great thing is that if you rate a driver poorly, Uber won’t match u with them again. The bad part is, u have to add all stops BEFORE ur trip. It’s not like Lyft where u can add a stop while ur already in the car.
beagle 777 - Reasons why I won’t use Uber again
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
😡👏😡 - Unfair
I feel that Uber should change the age limit for Ubers. Some parents send their children in Uber/lyfts because they do not have transportation. By changing the age limit to ride in a Uber causes kids to NOT have any transportation and to not be safe outside in the cold without a ride/walking in the dark. You are also putting their lives in danger because the ride was already ordered and they have no way to get home. Uber DOES show the location on where you are at anytime. Uber DOES show how to share your location as WELL AS A SAFETY MODE. Uber does all these things for adults why can’t they do it for children(teenagers) too? They are still making more money AND WHEN YOU REFUSE THE RIDE YOU CHARGE $5.00. If you are going to charge $5 as a cancellation fee you might as well just allow them to ride. It’s also wasting time when the Uber driver IS ALREADY THERE then refuses the ride due to being a minor. I don’t think children should be allowed to make an account but be able to get in a ride to get home. I’m not saying “don’t take Uber” but I feel that some of their rules are unfair. “We will Uber to your place. Be right there.” Yeah you’re right there but you’re refusing me a ride home. I don’t think anyone under 10 should be getting in the car with a stranger but TEENAGERS. From 13 to beyond should be allowed to ride in Ubers. So they have a place to go and the parents won’t be worried.
SubtlyObvious - Used to love
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Kindergarten Wrangler - Time Estimates 30 minutes later than expected. Horrible Customer Service
Every time I have used uber, I’ve learned that the “estimated” pickup and arrival times have been falsified for appeal. For example, my uber was supposed to come in 9 minutes, it arrived in 22 minutes. Therefore, we were late arriving to our destination over 30 minutes. There wasn’t much traffic at fault. Our driver was choosing and switching music on his iPad while he was driving. This ride cost over $23 for myself only. There were 6 other people in the car. The driver had the audacity to ask for a 5 star rating. Once I told him he did not earn a 5 star rating, he low-balled me! Now my overall uber rating is a 4.8! However, 4.8 and still can’t get customer service. I did email with Karen and Sara, so you know who to avoid in customer service.
Contacted uber support, as always, they did not do anything to solve the issue or follow their own standards and give me a refund. If the arrival time is over 5 minutes of the estimated time, their policy is to issue you a refund. They never do.
I have heard rumors that people receive their refunds quickly, or get great customer service, but those rumors are false. Through research, no one I’ve even met had received even mediocre customer service. The great reviews online and in the store are actually paid or otherwise enhanced with perks and such.
zoe.2222 - My Uber’s have now picked up the wrong person twice
The Uber pool system definitely has some issues. To start, my Ubers have picked up the wrong person twice. A week ago my Uber picked up the wrong person, let them change the location of their drop off, and then charged me for the extended trip. Having used Uber many times before, I assumed it was a fluke and contacted Uber and received a full refund. However, this happened again today! This time I knew better and canceled my ride, right when I got the notification that I was on my way when I was still waiting on the curb. I got charged a cancellation fee, because I canceled mid trip. I tried calling the driver multiple times to no success, and was forced to contact Uber AGAIN.
While Uber’s costumer service has been satisfying in the way that I have gotten my money back, the amount of time I have wasted these past few weeks has been irritating to say the least. I have spent at least an hour waiting for Ubers that weren’t coming, and trying time and time again to call another Uber. I have been late to several events because of this, and have been forced to use Uber x instead of Uber pool because my pools have canceled on me or taken the wrong person. Uber has been a waste of money and a waste of time, and it doesn’t help that they don’t have a costumer service line so I can talk to a real person.
Janeth 'too beast' Silva - Angry customer
I just went through the most frustrating situation and uber did nothing. I ordered an uber to get to work just like I do every other day with 30 mins to spare to get to work on time (it only takes 12-15) mins to get to my job) once I got matched with a driver it let me know the ETA was 2 minutes. well first of all the uber driver could not figure out how to get to my location he did so many rounds by the entrance but never thought that’s where he should go I messaged him through the app to explain a little better that’s the entrance he should go through but disregards it then he finally calls me (this is already 10 mins into me requesting an uber) and asks where to go I talk him through it and says ok I’ll be there in a minute again he does two rounds but doesn’t go into the street I told him to another 5 minutes pass and finally I see his suv arriving a few feet away from me I go out into the street making it obvious I’m there and he just does a u turn and goes back to where he came from and cancels my ride. Are you friken kidding me I’ve already lost 16 minutes and they charge me a $5 cancellation fee when I didn’t cancel anything ! I disputed and they returned the $5 but how does this help me ? You’re just returning 5 that were already mine and now I’m late to work I should be getting a discount or 5 dollar for you cancelling my ride this app is THE WORSE APP!
Wren421 - Not ADA friendly
This app is probably fine for most people, but it is horrible for low vision users who prefer not to be conspicuos by using voiceover in public. Zero accessibility features and miniscule font even when iPhone’s large font function is employed. Ironic given how many blind and low vision people don’t drive and would be potential regular users of the service. To be fair, Lyft’s app is only marginally better in this regard.
Update: the app developer sent me a message asking for specific suggestions. Like i said, build in a way to increase font size or have the app make use of the iPhone already-existing large font features. Another idea is to not assume “accessibility” only means people on wheelchairs or who use guide dogs. How much would it help customers AND drivers if “rider is low-vision” or “rider is deaf”could be voluntarily added to the profile? Understand that very few “blind” people are completely blind just as very few deaf people are 100% deaf, so many of us prefer to use tech as naturally and inconspicuously as possible.
Thing is, it is not just a low -vision problem. When i complained to my spouse and a couple of friends —alll of whom have eyesight in the normal range, they all said they found this app’s font hard to read.
Shenzaii - Good app, not so good drivers and support
Gonna be honest, I’m lazy as heck. If taking an Uber lets me stay in bed til the last possible moment, I take one. That being said, I’m on first name basis with nearly all the drivers in my area. However, there are some bad apples out there. My main dislike is when drivers don’t end the trip. I work at an airport, and I’ve had drivers take me home and go all the way back without ending the ride until they get there. This results in a ~$25 trip costing $50+. Of course, this makes me have to go open a help ticket with support. (They made this harder to do it seems). Another trick of some drivers is to get close enough to start the ride, then if they don’t like it, they’ll either cancel it, or drive away somewhere far enough where I’ll have to cancel it. On my dollar. What’s more, if the support team see you have a ‘pattern’ of requesting a refund, they can deny you one. Even if it’s clear it’s an error on part of the driver.
I feel like the driver’s app should have a fail safe built in. If they make it to the drop off location, and leave farther than a certain distance, the trip should automatically end. God forbid I’m busy when I make it home or to work and can’t check if the driver still has the trip up. Sheesh
carvic124 - Payment Issues & Lack of Support
I used to love Uber & lately I’ve never had so many issues. It won’t let me add my debit card & id contacted support and it took over 5 days for any assistance & still haven’t been able to add it. They did things to my account that I had never asked like refunding the money I put on my account. I’ve had holds placed on my card that their refunds don’t process quickly. Each time I asked for customer support a new person would contact me back with repeated information that had nothing to do with my issues. I purchased a gift card while being abroad in the country I’m using the app in & I go to enter the gift card and it says it can’t be used in this country. I’ve never struggled so much with Uber and it’s the main form of transportation where I am currently at... so you can sense how important it is & I was never taken serious by customer support. They tried to deny me a refund of the gift card I purchased until I went a different route with gift card support. It’s all so frustrating. I’m still having issues & it almost seems that I’ve been locked out of using any sort of financial on my account. I would delete my account and start a new one but there would probably be issues there too. I truly dislike how dependent I have to be on Uber when it’s not taken seriously by their own support team with assistance.
fei6292 - Awful first time experience; felt TERRIBLY unsafe
My driver came to pick up me and 1 other girl up but when he arrived he did tell me my name. When I asked him to provide a name he didn’t tell us and when my friend looked to his phone his car smelled like cigarettes and he told us, “you’re cheating you can’t do that” and got back into his car and and left us. Before he left he stopped a few feet in front of us and threw out a box of cigarettes and drove away. He then told us to cancel the trip. He refused to cancel the trip on his end. When I messaged him back saying I don’t know how to cancel the trip he said “you figure it out”. We could not use the uber app unless we cancelled the trip so we paid the cancellation fee. We tried to locate another uber and the same driver accepted our request. Out of fear we paid the cancellation fee again because we did not feel safe with him. After we tried to request another uber, my account was disabled. I tried to verify my account but because this is my first time taking an uber I cannot describe two recent uber trips (which was required on the website). I have the information of the driver and his car type + license plate and conversation history but because we were forced to cancel the trip on our end there is no rider history. I do NOT recommend this app to anyone unless they want to be harassed like we were.
lakelake2 - First Time User
We arrived in Fort Lauderdale on a evening flight and after picking up our bags submitted our request for UBER. I put in the address of 555 NW 62 St Fort Lauderdale as that was the of the Hotel we had reservations (Sheraton Suites Fort Lauderdale) I got a message saying I needed to move to the ride sharing area at the airport. Saturday night at this airport was extremely hectic with dozens and dozens trying to use UBER. During this time my back back with laptop and many other valuables was stolen. A witness reported he seen the guy take it and re-enter the airport. I went in and reported my loss to airport security. Returning I got a message that my ride had expired and would have to resubmit request. I did and another Uber driver was on his was. I asked him if he had the address 555 NW 62nd St and he said he did. I then said that it was a Sheraton Hotel and was not far away. He said ok. After a few minutes we asked again although his English was pretty much non existent he said yes 555. Shortly we found out we were on our way to Miami. He then let us out at Wendy’s way south of Fort Lauderdale and said I would have to “request a new driver sorry”. So then we got another Uber that delivered us to the right address. If the driver spoke English the situation would have been resolved earlier. Our first experience with Uber was not a good one costing us over $60 to go just a few miles.
jasmine morrow - Unsatisfied Customer
Although this is a billion dollar company that still doesn't make it rite to treat your customers as if they don't matter. Today I had the worst experience w/ uber & i've been riding w/ the company since it started! I had a driver leave me as well as hang up on me due to miscommunication. I was on a uber pool ride, I understand that there are pick up locations. I was walking towards my pick up location while on the phone w/ the uber driver (Jesus), he hung up on me & cancelled my ride. I requested an uber for the second time & he was the driver again. I called an abundance of times which I have the records of my call history to prove that, he stopped answering for me. I called again & he answered stating that he was parked 2 blocks over at the "pickup location". I asked if we could stay on the phone so that I can meet him; w/ frustration in his voice he agreed. I walked in the area he stated that he was in, he was not there. I told him a landmark of mine & he drove over immediately! In less than 1 minute! The moral is, I was charged a cancellation fee along w/ cancelling & I never cancelled my ride. I would like my money back as well as would like to report this driver. I was traveling w/ minimal funds, it'll be nice for uber to have an "oops we charged you" here's a free corteous ride due to UBER mistake! I had no $ to get another uber & used my last on a ride I never took!
qbrown620 - App is working poorly
Uber was working great for me but as of the last week or so, it has been terrible. I keep trying to request a ride and then a driver is found for me but the driver never comes. I had to cancel like 3 rides, two I was charged for. I literally can’t request a ride with Uber anymore. I’m not sure what’s going on with this app but something needs to be fixed. I use to love Uber, I use them very often for work and personal. I got a credit for my fees I was charged for a cancelled ride and was issued a credit. BUT I STILL CANNOT USE THE APP AND REQUEST A RIDE TO EVEN USE THE CREDIT. He navigation is always off. Drivers asking me where to go, or the navigation just goes way out of the way making a 15 minute trip into a 30 min. It’s ridiculous. I really want to continue using Uber but I can’t keep getting cancellation charges for something that is Uber’s fault. I requested an Uber and it showed that the driver was on the way. It said he was literally a minute away. I called the driver 3 times and I got no response so I cancelled the ride. And I got charged. Same thing happened twice. I’m very disappointed. I hope Uber can make it worth the customers while to persuade them to stay. Because the competitors are looking good right now. They are a tab bit more expensive but at least the competitor is reliable. That is more than I can say for Uber as of late.
eappleme - Don’t Try To Contact Customer Service
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that.
I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess.
I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
yuke msee - So frustrating to driver for Uber
Uber does not value their drivers, all they care is making money, having driven for Uber for more than 4years I am really disappointed, I recently did my vehicle inspection from the same place I have been doing it for the last 2 years only for it to be rejected with the reason that this is not a certified location, and I should go to a certified location to have the inspection done, this information of certified location was never communicated to the drivers , when I asked when this was implemented I was told by the support lady that she doesn’t know.
I paid $30 for the first inspection and now I am being asked to go somewhere else to do the inspection, this means I have to go pay another $30 dollars, for something that I was not aware, considering that it can take me up to 6hours driving be able to make that $60 dollars is just frustrating. Whereas I have been using this location for the last 2 years, why wasn’t there any communication to drivers about this regulation?
I talked to other drivers and one of the drivers used the same location I went recently in fact this year 2019 April but was not asked to go somewhere else, it’s only NOvember a difference of 6 months and now they can’t take inspections from there, that’s okay I guess but surely such information should be communicated to drivers.
Ogram Sotoph - Language
I have had great Uber drivers. Little to complain about however: When I book a ride to LAX and the driver speaks ZERO English, Huston, we have a problem! What if I want to tell him to take another exit, or look for Alaska Airlines terminal and he leaves me off at United, pointing to his phone GPS which tells him I want to go to United? Really? Anyway, there was no way to have a conversation with him.
That leads to a more serious point. NO ONE, no matter how good their driving skills, should be driving passengers without enough English to communicate if the trip is longer than 15 minutes! LAX was 50 minutes away. It required highway and exits. What if there was traffic jam, an emergency or I wanted to reroute for any reason? I certainly would NOT have allowed my daughter or son to ride with someone who could not communicate.
I understand giving people a chance to make a living. I also acknowledge that the driver I had was an excellent one. But, he could not speak to or understand me. Asking drivers for a minimum of English speaking skills is not unreasonable. Furthermore, it is a safety issue for both driver and passenger. Uber, rethink this.
JL64 - Hacked after a week
I’ve had Uber exactly one week and received an email and text stating my acct settings (phone number and emails have changed and if I did not do this to go to the link provided. I have been emailing back and forth now for the better part or four hours. First they wanted name, phone number, and some recent trips I took. I sent those. Then they wanted me to reply to an email and write in my email address to prove it was me. Did that. Another email came requesting I send more info on the trips I took. Sent that. Then I get an email requesting a screenshot of my own phone number in my contacts list. Done. Waiting for the next email requesting additional info...all the while my acct is possibly hacked and could be used by someone if that is the case. TERRIBLE CUSTOMER SUPPORT at this point! Going on Day2. They managed to finally reset my account and allow me to login in to the website but the app still does not work. When I open it, it goes directly to a sign-up screen for new customers. It does not allow me to login with existing credentials. Even if I try to use them, it tells me they are already in use. I’ve deleted and reinstalled the app twice and still have the same issue. I do have options...I can use one of the other services out there, but I really did like Uber the few times that I used it....so please get this app fixed!!
TrevorM89 - 4th time a driver hasn’t picked me up
This is the 4th time ever a driver has accepted my ride ONLY to stay exactly where they were when they agreed to pick me up! Not ever evening moving toward me at all!!!!! And just like the previous times, I’ve called and texted the drivers to figure out why the app shows they have not moved, some 5, 10, 15 minutes later!, only to be ignored. And like each time I REFUSE to “ cancel” the ride as the driver will collect 5 bucks of mine if I do. So instead I leave the app open in the background FOR HOURS until they cancel it on their end!!! I then have had to, 4 times now!, find an alternative way to get where I am going! These drivers are doing this on purpose to sit at home & collect these fees for accepting rides the NEVER INTEND TO PICK UP! They are hoping on you canceling!! BUT THERE IS NO WAY TO REPORT THIS TO UBER!!! There is no way to leave feedback for the driver regarding this issue. Uber cares not about its customer base, and their system for accepting user feedback shows this. I am very disappointed. I understand this is a driver related issue, but I rate this app poorly because I’ve searched through all Uber’s “ report” options & can find no way to report this type of behavior nor a way to get back the time I’ve wasted because I’m charged for the defrauding act of bad drivers & left w/ no course of action to remedy this problem.
PhilipV88 - Highly Useful and Relevant
Highly useful application. Very versatile and makes it surprisingly easy to find a ride. The different types of Uber rides are easy to select and they can be found quickly using the touch screen interface. The map is highly accurate and displays in real time where the driver is located so you can monitor your progress both too and from your destination. The trip is also tracked via time giving you an accurate estimate of the time between destinations. The driver can contact you and leave a message when they arrive so you do not have to keep them waiting. Finally, once the ride is complete you can rate them and leave a tip easily. The Uber drivers are always friendly and helpful when you get into the car. It helps to be prepared and alert for the trip just in case there are multiple routes to your destination of traffic delays. Truthfully, the app is a very convenient way of getting around and I use it frequently. I would recommend this application to anyone who needs a fast and accurately trackable way of getting from destination to destination.
manimtim - Uber unavailable in your location
So it’s been a week since a hurricane hit our city and I’m disabled and have brain injury and limping and seizures from the accident and it is my only sores plus another app for rides cause I don’t do taxis and ever since I go this notice they are unavailable, I talked to some Uber drives I know and they are mad too cause this there sores of income and they can’t pick anyone up. And they try to call or email and they get no answer So for the past 5 days I have had to walk in the wet and tree limps and sand every where and dirt, with that said a Uber ride is 5-7 minutes for me and walking is about 30-45 minutes depends on traffic and stuff in the way helps me out but I had to walk with all the conditions I have; I’m kinda upset that they or the number you call to find out when they be up and running I get nothing and the regular Uber drivers I know don’t get an email or why they are down and they are losing money and income for themselves. I’m just upset that when your on the app seeing that they should tell us a start or approximately time frame and also for the drivers and they need a better and easier email and phone number for the complaints or for natural disasters. No warning like no other.
SaddityT - Lyft is better.
Seriously, when it comes to car services, every problem I've ever had has been with Uber. First time, my mom and I got dropped off at the Greyhound bus station to catch our bus back home. We quickly realized that she left her cell in the car and contacted the driver immediately. He refused to bring the phone back to the bus station. He made us take another Uber to him 30 minutes away to get the phone. Mind you, he was simply sitting in a parking lot doing nothing. We then had to catch ANOTHER Uber back to the bus station. When that driver picked us up, he said that that spot was the area drivers sit in to wait for calls from the airport. Seriously? Second time, I'm waiting a good 15 minutes for my driver who appears to be lost and doesn't have sense enough to call me. Then I see the driver pass by me. I call him and tell him he's passed me. He mumbles something and hangs up. Then I see that I've been assigned a different driver. So, he cancelled me. Then he passes me again and just leaves. Are you kidding. There's no way he didn't see me. Third time, a driver tries to drop me off in a random spot that was not the address I gave. I then had to navigate him to the address with my own phone. I complained about the extra time charge and I am waiting to be refunded. Get better navigation and better drivers. In the meantime, I'll be using Lyft. Smh.
Brad palsey - HUGE L on the UberPool
Took an Uber express that was priced at $4.55. Matched with a Co-rider after I got picked up. GPS says the co-rider is in the middle of the street so the uber driver drives an extra 3 miles driving around in circles looking for my co-rider. He (the driver) doesn’t respond to the other riders text messages or the one phone call she made. So she (the Co-rider) cancels her ride. So all the time and the distance he drove looking for that woman was added to my charge which ended up being a bit over $16. I go to help section and press “driver got lost or took wrong turn” and was told my fare wouldn’t be adjusted because I was charged the price I was shown upfront. I then press “driver took poor route” and was told the same thing. I sent support multiple messages to support about the situation with no response. I even sent screenshots of his total driving distance (9.91 miles) and the true distance of my pick up and drop off which was 7.3 miles. My receipt from that ride shows a base charge, distance charge, and a time charge. Every ride I took that day that went from point to point with no problem don’t have those charges. But because he drove so off course I was charged for the extra time and distance he drove. WHICH makes no sense since a Uber pool or express has a set route the driver can’t deviate from. So if support wants to rob me so be it. Buyers be warned.
Hirlau - Horrible Sign-Up & Error Messages
First, I wanted Uber as a backup incase my vehicle failed. My son has an important assignment and we cannot afford not being able to get there. I have always heard good about Uber, so started the signup tonight, all was well, but could not load any funds into Uber Cash. I used “two” well funded methods. I kept getting error messages to try back again, I did , over 9 times. So , no was was established to pay for a ride if I needed one. This was despite the fact the Uber easily loaded all of my payment methods. The Uber would not allow sign in on my cell, despite 3 hours of being online via cell & laptop. Uber would not allow my sign on via cell, as it presented error message after error message stated that an error had occurred with the cell number. 4 hours trying to get Uber to work, tried deleting my account, Uber states that the account has been deleted, but it is still there via laptop sign on . Now,,,,,, try to find customer service or a chat help,,, good luck !!! The worst app service since owning a cellphone. I know that no company is without issues pertains to their products, but this is total crap coming from a business that has been around this long. I’ll save my money & but a second car, before dealing with this poor system that Uber has. FYI, this is my only negative review of any app.
upset consumet - Unhappy customers
We asked to be taken to the White House, 1600 Pennsylvania Ave. We were then asked if the Whit House was in the se. Not knowing exactly what she said, I said yes(this was our 1st time in Washington DC). She took us to 1600 Pennsylvania Ave se. We said this address was not the White House. She was confused. We then explained we wanted to go to the White House where the President of the United States lives. We had an invitation to tour the White House and needed to be there by 11:10am to make the tour. She said she would drive faster to get us there before 11:30a. We replied that wasn’t good enough. She then dropped us off at the wrong location (about 2 blocks past where we should have been dropped off). After much running we finally made it to the entrance gate around 11:40. We were the lady to be admitted as they were closing the entrance. We are definitely NOT happy with our very first experience with Uber and it will be my last. $18 plus for purposely driving to the wrong location to increase the price is unacceptable!!!! Thankfully the Secret Service staff was kind enough to let us through. If the gates had been closed we would have missed the tour which couldn’t have been rescheduled since we received the invitation through our local state representative. We are two very unhappy people who used Uber for the first and LAST time!
Ruth and Jo Anne
FoMothaRussia - An FAQ is not good “Customer Support”
First off just in case this is TLDR, use Lyft instead, I’ve heard good reviews of that service compared to Uber.
I used Uber while on vacation over a few days. The drivers themselves were courteous and professional, the problem was with the ride selection system and their near non-existent customer service.
On multiple occasions, the system selected drivers for me who already had passengers. I watched on the GPS as the driver drove 15 minutes in the other direction, leaving waiting on the corner for over 30 minutes. Of course if you cancel and attempt to get another driver, you are hit with a $5 fee for “wasting the driver’s time”.
On another occasion, the driver showed up but told me he couldn’t make the trip and that I had to cancel, costing me $5. After I contested the fee on the app, they “refunded” the fee, but only in the form of credit on the app. I had no intention on ever using Uber again at that point, so I attempted calling a customer hotline to get a real refund. It doesn’t exist. There is only an automated phone line that directs you to use the app for assistance, and the app only offers an FAQ and very specific automated help. Apparently there is a actual hotline, but it is only for customers who pay extra for Uber Premium. Forget that, I’ll just take the $5 loss and switch to their competition from here on out.
drenaleigh - Why changed tip amount choices in App??
Update: after I wrote earlier review, Uber updated app - it is now possible to tip any amount - no longer limited to $10 - good! BUT, I don’t like new “price range” instead of set fare. Ion bright side, i frequently Uber between Thousand Oaks & Hermosa Brach in CA & have always had great drives & a good experience - i am grateful for this service!!! Previous review: I rode Uber today & discovered after my excellent $69 ride ended that my tip choices were limited to $1, 3 or 5 - and when I clicked on “other amount,” limit was $10! (With note to use cash for any additional tip!). Too late- driver was gone!! Why this change since I last used app 2 days ago?? I wanted to give a larger tip, so left $ 10 and logged out. Then logged back in to Recent Trips and was able to add more. What is reasoning behind limiting tip to $10, which for my trip was less than 15%?? I don’t carry much cash and like to give good tip to deserving drivers, so really do not like this change in the App. Seems many riders will not take time to try to tip more than $1 or $3 or $5 Why did Uber make this change?
Daisy4mi - “Don’t Bother”
Today was a very busy day at work and picking up my daughter, my husband and I decided to try Uber Eat. We decided to order McDonalds for my daughter loves McDonalds. I placed the order and it was quick. However, first we didn’t get the cola that my husband requested and when he opened up the wrapper on the burger, he noticed that his burger was extremely raw. He immediately changed our daughters burger as well and it was also raw. Mine was not raw. So he was upset and called the McDonalds where we ordered from and the manager stated he cannot do anything for we had to call Uber. Upsetting as that may sound, it doesn’t get any better for we’ve looked for either and email or telephone number to Uber so we can get reimbursed for the two burgers and cola. To no avail. When you look for help none of the questions pertaining to this was available. There is not even an email so that I may write to them. Lastly when you sign up,, thinking perhaps I can get somewhere with this issue, it’s more to become an Uber Driver. So I had no chose to whip something up for dinner for us to enjoy with the only thing was good was the fries. So, so disappointing for I lost my money on a nasty raw burgers and no drink. If needed proof I can back that up for we took a photo. So disappointing to see there is no contact and we lost money. No more Uber Eat for us or anyone I know.
Joe Isuzu Sohma - Saved from the airport
I had never used Uber before because honestly I didn’t think it would be that useful for me. My flight was delayed because of bad weather conditions so I got to my city’s airport at nearly midnight. I parked my car at the ecopark station and I when I was driving out of my parking space I realized my tire was flat and I didn’t have a spare. I don’t even know any taxi phone numbers and I didn’t have anyone to call. I was panicking and I thought Uber was a hard app to use but I downloaded it anyway because it was basically my only option. Thankfully, it was really easy to manage and as a first time user it’s super appreciated. Within minutes I knew who was picking me up and what car they were driving and their phone number. The Uber guy who picked me up was super nice and made my night a lot better than how it was going. He made great conversations and actually drove pleasantly and smooth. I really thought there wouldn’t be drivers at that time of night but I’ve learned my lesson: Uber is the one to call when you’re having transportation issues.
euphrasiaa - Terrible experience
I would use uber to go home from work. I get off around 3 and it takes me about 20 minutes to get home from my job. This uber ride took 45 minutes because the Uber driver not only attempted to drop me off 30 minutes away from my house, but he was completely inappropriate. He was extremely upset for no reason. He did not want to take ubers maps, he wanted to take his own way which resulted in us getting us lost. That’s when he attempted to just drop me off where we got lost. So I started talking to my boyfriend and my brother and they told me to tell him he’s making me uncomfortable to please just take me home. So after going back and fourth about me not living in said lost destination, and him seeing me on my phone telling my fam what’s going on he finally took me home. Which was so scary. I reached out to uber and they did nothing. They said they’d reach back out to follow up with me because the driver was disrespectful. They never did. This driver was awkwardly quiet, only times he spoke his tone would stay angry and demanding. He kept sucking his teeth at me. He was extremely inappropriate & he blamed my destination for why he was frustrated. Nobody forced him to take my ride. I was so uncomfortable I had him stop a block from my house so I could walk the rest.
KatyRogersArt - Walking GPS is Awful
I typically only use Uber when I travel, and my first experience with Uber in Washington DC last year was fantastic. I often opted for the cheaper Uber pool option. During a recent visit to NYC I realized the Uber pool option now requires users to walk a short distance. In theory, I have no issue with walking to get the cheaper rate, and I can see how it would be more efficient in cases where streets are one way and whatnot. However, the GPS doesn’t orient you and the pickup location is confusing. I would walk to a location only to see the driver would be at another location, calling me and asking where I am. The map doesn’t orient itself according to the direction you are facing, adding more confusion. This means I spent more time stressfully communicating with my driver before I’m even in the vehicle just to find them, and if that doesn’t work, you’re out of luck and have to pay a $5 fine. Fix the GPS for walking. It should orient to the direction I’m going, at least. Otherwise, offer a door to door pickup with Uber pool like it used to be. I’m not going to pay $15 for an X when I can get the same trip for $5, but I also don’t think myself as the customer or my driver should have to deal with a poor gps walking system implemented by Uber.
Ale Anzola - Horrible WORK ETHIC
I have been charged a cancelation fee from so many drivers and they DONT even arrive and I still get charged the cancelation fee. I have reported these incidents, I have received a credit back to my “uber” account which is later TAKEN BACK without any notice!?????....I have NOT used these credits on my account and now they are not available any more .... Traffic in Miami can be a bit overwhelming sometimes NOT MY PROBLEM... a Cortesi call from drivers could be appreciated. I have been left waiting, the driver never shows up or doesn’t see me / don’t call so they just leave... I’ve got charged AND NEVER refunded when is THEIR FAULT (or I should say is not MY fault) why am I paying all these fees!? How Can Uber refund me money and take it back without notice? How is a driver credited for a cancellation fee when they don’t even show up!?? I have seen them pull up by a valet service, they tell them to please move forward, thy don’t even call or wait a minute for me to walk to them and they LEAVE .... I have see them do this so many times!!!! Also I put the house address they always get the building confused and so THEY CANCEL on me ... I have been paying a cancelation fee AND THEN a new ride. I NEED AN EXPLANATION/ RESPONSE FROM THIS COMPANY SINCE YOU DONT HAVE A CUSTOMER SERVICE LINE THAT CLIENTS CAN REACH OUT TO.
customer0413 - Should not be this much hassle
I scheduled a ride over an hour beforehand, hoping not to have to scramble at the last minute. My payment method was invalid, which is my fault, but Uber did not tell me until 20 minutes before my ride was supposed to arrive. As I updated my payment, it sent me the notification telling me that my payment method is invalid and the ride was cancelled 8 times. Then, despite all of that, it would not let me make a new trip because- get this- it hadn’t actually cancel the ride, and, once I cancelled it myself, because I was making too many requests at once just trying to figure out the status of what was going on. I finally managed to schedule another one, but it would not show up in upcoming, so I had no idea if it was coming or not and was already searching for a backup plan when I got the notification that it was on its way. Again, I scheduled a ride over an hour beforehand to avoid stress, and because Uber waited to tell me about my payment method at the last minute, and because it kept glitching about deciding whether or not my ride was scheduled, I have ended up so much more stressed than needed. Not to mention sending 8 notifications in a row all telling me the same thing, as I was updating my payment method to fix the issue- what genius decided the app needed to spam you like that?
444tiger - Totally Out of Touch with Local Streets
Update - still one star - in response to developer response I provided specific detail using the link provided - no response. It is easier to take a taxi. In Saudi Arabia Uber has many performance issues. Poor street maps unreflective of current conditions, out dated in cases decades, drivers holding riders waiting then cancelling, charges to user accounts when drivers take to long or get lost or take wrong route and rider has to cancel. Uber should have country specific teams to insure service delivery, quality and consistency. This is clearly not in place.
Uber has not individual country/metropolitan dedicated teams to update maps. For example - The streets around the US Embassy in Riyadh Saudi Arabia have been closed for decades! But Uber still routes drivers down dear end rabbit holes to these streets creating huge headaches for both driver and customer. Further, no apparent awareness or ability to update routes do to road closures as a result of long term construction again creating huge problems. No ability or feedback mechanism for customers provide this kind of data to Uber. Just a daily headache to daily see routing, watch the map, waiting for arrival of ride and see, without fail, the driver being routed the wrong way resulting in delay, frustration and often cancellation by driver or Customer.
Shamizaswad?!'2500 - Irresponsible Uber Management
Uber doesn’t care about their customers. I paid $400 for a flight change due to a cancellation of a scheduled Uber ride in Doha, Qatar. I asked to speak with a manager at Uber multiple times, but the customer service reps refused and said they can’t help with this issue.
I scheduled a trip to the airport and the Uber driver canceled it 10 minutes before the pickup time. I requested another Uber trip and it took a half hour to come to my place. The trip was in the early morning, I wanted to get to the airport before the rush hour. Cancellation of the first Uber trip meant a half hour delay plus the traffic of the rush hour. So instead of arriving 2 hours and half before the take off, I arrived at the airport one hour and 10 minutes before the take off which was late. So, my flight got delayed for one day and I had to pay for a fight change and one night hotel room.
Irresponsible treatment from Uber and Uber drivers. Why Uber doesn’t investigate such issues and at least give warnings to the irresponsible drivers. The driver knew that the time was critical because of the time and the road constructions. Why did he accept the request if he was going to cancel it 20 minutes after accepting the scheduled trip? Who is going to pay for my time and money that I lost? I will never use Uber again.
AbsolutelyDisappointed248 - Horrible Serves; Just out to steal money
I thought by being a platinum member would get me real benefits like maybe instant support and just an easy time getting to work. However not only do they love to lie to you for example I scheduled a ride on their promised that it would be be charged $21 - $29 so I clicked schedule. Then on the next screen they changed their word making it $40-$50 saying oh yeah we did a surcharge of $19 🤫🤷♀️ as it confirmed my scheduled ride. I was understandably furious and tried to find an immediate customer support number but they make it clear they ain’t about their doing right for their customers. Cuz I couldn’t find one except for Uber eats which I tried to call to desperately get a number to the Uber ride support or some kind of help with the situation they screwed me on but the lady gave me nothing. So I got over charged on my ride so I’m deleted my account and along with Uber eats. I don’t wanna use anything with the word Uber anymore. Also their be times when I purchased my ride or food but this companies like I can’t get anyone to pick you or your food up.🤷♀️ What a waste of time and money. So I’m going to lyft now and signing up for everything they got to offer. I once used the Uber app everyday now I’m going to use lyft everyday. Hope stealing, being useless, unhelpful and unreliable was worth it.
ALonerGuy995 - Payment Doesn’t Work?
Okay so I had a Wells Fargo Debit & I had money load on it during pay day, so I wanted to take the Uber home because it takes me one hour to get home by bus. I made a request on my ride & I get a message saying “Card has been declined check with your banker or make sure your information is correct”. So I check my banking account I had way enough money for the transaction also check my information it still was correct no problem. I contact my bank to see if they are the ones who declined my card. Wells Fargo says “No it seems like Uber is declining my card” And was told to call them instead. So I contact Uber than explain to them what has happened. “They told me only certain cards are compatible with Uber” I was like “?”. Please bare in mind I tried my Wells Fargo Debit, Credit, Easy Pay also PayPal & still it says the same thing. If I were to go on Lyft all of those cards including PayPal would works. This also happens on UberEats to. So I deleted the app because I cannot use my money on here. Than I gave it some time by waiting until more updates come in to see if they have fix this issue, however I tried it three times for once a month each to see if the updates would fix this. Still the same results, so I officially gave up on Uber/UberEats. My money going to Lyft & Post-mates.
JV_iOSDev - Worst User Experience / Theives
Worst travel app in the industry. I’ve been a software developer for several years and I can honestly say this is the worst UI/UX with the least amount of editing capabilities I’ve ever seen. Map functionality and ability to connect riders to users is great. But I should be able to change my email? Or phone number. There’s literally no communication with anyone , no messaging , no phone calls. I CONSTANTLY get robbed by drivers and can’t even email Uber to explain what happened.
Last night I ordered an Uber. The driver went to the completely wrong destination and I got charged for the entire ride although I NEVER entered the vehicle. I have absolutely no way to dispute the charge on Uber’s end. No way to communicate that the driver never even picked me up.
I open the app today and it’s asking me to rate my ride with a driver I never even rode with. I gave the driver 1 star in hopes that it would give me a prompt to explain WHY I decided to give him one star. And the option “Driver never showed up” or anything along those lines was non existent. I chose “other” and it did not prompt me to write an explanation. They don’t care as long as they get there percentage of the ride. It’s truly ridiculous.
Fix the UI/UX , this is a huge flaw. Probably done intentionally to avoid responsibility and accountability.
crazykatie8 - Love Uber but needs to fix these random false alarms in their system!!!
I’ve been using Uber for a few months now and am a gold member, as well as my mom, and we use it to sometimes help me get to school or go to places she can’t take me when she’s at work like therapy and doctor visits. Uber has restricted my account three times now(today it locked me from using it and fixing my cards and missed my therapy appointment) and it is done this on the worst occasions. They need to work on their system a bit cause they said I triggered their system or something when I’ve done nothing to really do that. I have five stars as a rider so I don’t know how I could trigger their system and it’s really irritating when you have important places to be and you no longer can cause their system had a false alarm. Although this has happened a few times, they always get back to me within an hour and help me out and fix everything but it’s still extremely annoying. I love using Uber and the drivers have all been very nice (I’ve had only 2 people cancel on me out of over thirty rides) and can’t wait to go up from gold to platinum.
Samirz85 - Uber doesn’t not take care of loyal customers.
I use Uber all of the time. I work 3 jobs and often it is the most economical and convenient way to travel between jobs. I often use UberPool bc it cuts my fares in half and doesn’t usually take all that much extra time. Lately I’ve had many issues w UberPool in that I’ve had to wait much longer to get picked up, have had multitalented drivers make me wait and then cancel or drive away from my pickup, and yesterday I had the same thing happen w an Uber X-when this happens I had to wait double the time for another driver to arrive, and twice this month this extra wait has forced me to have to request more expensive rides so that I can get to work on time. I’ve received little to no help on these matters from the customer service department. It’s so difficult to even find a phone number to call a live person instead of dealing w emails and typed communications via the app. I’m so fed up at this point and will likely delete the app and never use Uber again after these last few horrible experience and lack of empathy from the company. Uber does not care about customer loyalty nor doing the right thing by loyal customers.
brandicatlady - Nothing but problems
I took a trip to Vegas for my friend’s wedding. I didn’t know Vegas very well as it was our first time there and everybody recommended using Uber. So i downloaded the app and scheduled a ride an hour before i needed to go somewhere. Great, it showed me the name and car of the person who was driving. Well, 10 minutes before his scheduled arrival.. he canceled! I was still charged. Well Uber found an alternate driver and said she was on her way. Now it’s the time i scheduled the ride for and she was 5 minutes away. Well, 10 minutes after my scheduled ride, SHE CANCELED TOO. Uber still charged me! I didn’t cancel.. the drivers did. BOTH OF THEM. So i had to flag down a cab to get where i needed to go. Not only was i charged twice, but i had to pay for a cab too. I went to report it, and you can’t free text. It doesn’t give you your money back, it gives you Uber cash. So later that night my friend wanted to try Uber again, so i thought “hey, maybe third times the charm, right?” Oh no.. the third driver got there 5 minutes earlier than the app said and drove away right before we got there. So again.. i was charged for a ride that i never took. I just want my money back, especially since i never got a ride out of the 3 times i tried. Definitely never using Uber again and reporting this to the BBB.
Da Ning - Officially done with uber
I must be stupid because after a handful of horrible experiences I kept going back. I’ve ridden all over the world with them but there app is horrible. One time me and my 68yr old mother where coming back from the airport, and the driver says the ride was dropped and that we had to get out, it was raining near snowing weather and we just came from a warm climate and was not prepared. He dropped us off at a gas station in a not so great part of queens, all uber did was send me $20 which didn’t even cover the ride at all ending up being more expensive because of the surge of that area. My 68yr mom ended up getting a cold 😡 I was trying to call uber with no avail just a stupid email. This morning I needed to get to work on time, great I’m down stairs the cars down stairs and name and license match up, I get in the driver asked if I canceled, I didn’t and show him my phone with his name and car he shows me his and it’s telling him to pick up someone else and I’m not on the list (I ordered a private uber so there should be no one else on the list) as of now after I installed the new app and looking at it it’s still linking me to the car and probably gonna charge me. I’m writing this from inside a Lyft because uber is the worst thing ever. 95% of the rides are fine but the other 5% are the worst.
ChefKey13 - What happened
I use Uber 6 times a week since I work in town and parking is ridiculous for the 12-14 hours I’ll be there. For the longest time, the rides were fast and affordable. I could get to work within 12-14 minutes, between $10-$12...ironically, those are still the times and prices with Lyft. Uber however, insists or overly long gps routes and outrageously priced trips. From Mt. Oliver to downtown, it cost me $17 on a Sunday morning. Nothing was happening in town other then Lion King at 2pm and 6pm...I was going to work at 9:30. I failed to mention, the route Uber’s gps selected, took us all the way to the West End Bridge. When I questioned the driver on the insane route, he insisted that Uber requires drivers to take the plotted route. They base their rates on mileage and time in the vehicle right? Then why purposely make a 14 minute trip at peek traffic times, take 20 minutes when there’s nothing happening...to overly charge their customers is the only thing I can think of. I get it, it’s a business and business is meant to make money but that is wrong on every level. Their competitor, Lyft, charged me $12 on a Monday morning, going to work at 8:30am, during rush hour, and we the route took us over the Liberty Bridge which makes 100 times more sense. 1 star for the inconvenience of an app that boosts affordable everyday fares
WPS frustrated user - CUSTOMER BEWARE (4th try)
App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed...
misssupakutz - Uber is a fat scam
I am officially done with Uber. I had a driver claim i was in the car while he was doing laps around the block a mile away. Then i texted him and he calls me completely intoxicated. When i asked him where he was he said it was my fault that i must have entered the wrong pick up spot. Even if i did (which i didn’t) you notified the app that i was in the car with you and i wasn’t. My dot was in one place and your car was somewhere else. I still got charged and had i not cancelled the ride i still would have been getting charged right now. Uber does not protect their passengers. They don’t screen nor do they allow any contact with a dispatcher who could help in real time. Drivers can pick you up DUI or not all and it’s on your dime. The part that really infuriates me is that i can not get a refund. Only credits. I don’t want to use the service EVER again so my money is just gone? That happened to me in Orlando. my trips were canceled by drivers 3x and i was charged $15 because the drivers didn’t want the little fare that my ride was offering (my hotel was really close to the Universal Studios so the fare was less than $5). When i complained i got credits. What am i gonna do with that? Oh i know. Have a drunk driver steal it sayin I’m in the car with him when I’m not. I will NEVER use Uber again.
Mzdiva313925 - Major issue
I use uber quite often and I have appointments that I use this app for weekly. I have been waiting for WEEKS to use the “schedule a ride” setting that’s supposed to be right next to The where to bar and guess what? It’s not there. I have had several times where I am late to where I need to be because for some reason I don’t have access to this setting. I have had to resort to scheduling my rides an hour ahead of time just to make sure I make it to somewhere that’s ten minuets away on time. This is ridiculous. Please fix.
This was my original complaint^^ I have tried resetting my phone, updating the app, and deleting and redownloading it like suggested. None of which worked. I still can’t schedule a ride. This is becoming a very frustrating experience.
Not only has my original complaint still not been fixed but your app is increasingly getting worse. Your drivers are unprofessional, cars are dirty, and they don’t know how to use their gps and I have to give them directions. Not only that, I took uber from my house to my job which has always been no more than $10 and now all of a sudden it’s almost $20 and it’s not like I can just not pay it because I have to go to go to work. You guys are increasingly getting worse and worse and it needs to be fixed.
anonamere - Uber: no due process, helps in ruining a man
So some backstory: my dad recently had to close his failed business. In order to pay up for his debts, he had to go back looking for a job. He couldn’t find any due to his language barrier. His last resort was to use his car for Uber in order to bit by bit pay off what he owes.
Things were going good for a while until just a few days ago where he was falsely accused of sexual harassment by a rider. Uber took no attempts in investigating the situation and immediately locked his account. Mind you he had a 4.7 or above rating for his rides, but instead of Uber looking into it or contacting any previous clients, they immediately cut him off. The woman was a larger size, and she forced my dad to wait outside for almost 30 or so minutes, which cost her extra. In a lazy and underhanded attempt to get her money back, she took advantage of the fact that my dad didn’t have a camera in his car and accused my dad of sexual harassment and force Uber to refund her money. This in turn locked him out of his Uber account ended his only source of income that he could find, and further pushed him down a rabbit hole of debt that’s almost impossible to climb out of. I’m very angry at Uber for displaying this little care in a situation and offering my dad no due process. Shame on you, Uber.
Friendsv - Wrong Pick up location!
The issue I had a 6 months ago is the same issue I have now.😭 I started using Uber again for the past two months and I’ve had Uber account for 4 years. What caused me to stop using Uber 6 months ago is being charged a wait time fee when driver
arrive at wrong location. Since GPS not accurate I usually put the street number in meet them at that location in so
driver can find me. Last week, I put in for the driver to meet me on 138 Kinsman Ave. I called my driver he was in 98 Kinsman. I was charged a wait time fee of $6.94
waiting for the driver get to my location. I’m Gold member & have almost perfect rating still couldn’t get any help from customers support. Over the course of week I contacted them 8x to resolve this issue was told multiple times their nothing they can do about it. At that time I was catching Uber 6 to 7x a week still wouldn’t refund me the money because they said it was policy. At this point I refuse to keep dealing with the mistreatments and have used Lfyt. Avoid using Uber!!!!!
Update! I have been contacted by developers telling me to contact customer support. I guess they didn’t read the part in which I told them that I contacted customer support 8x receive no support. This is making me upset. I Will Not Use Uber Till They Give Fair Treatment To Customer!!!!
ToXiXpAnAdA - The customer support is a joke.
I try to give this app a try and while making my account, it says my number is being used. I never made an account before so i was confused and i tried to call uber support and it took me so much digging to finally find a number to call, but the person i was speaking to just told me to make an account with another number. First of all, how do you want me to make account with another number? Where would i get it? And second of all, how was the person using my number even getting calls/texts from the uber driver when they are there if i has the number? I had my number for over 18 years. Having said that, i tried my brother’s number which was already taken and he hasn't made an account before and i tried my mother’s number which finally worked. Once i found a support email, i contacted uber support about someone using my number and they responded and asked for some basic detail and a snap shot of my number from my contacts. I did that and replied back to the email and i get another email right after saying i used a different email while trying to respond. Now I'm speechless. I tried replying to the email again and i got the same email. I dont even want to use the app anymore. I just others to know my experience with the support.
Lukeshaded - No customer service, period.
Both mine and my wife’s accounts don’t work. We have set up separate accounts with different credit cards and we both can’t order an Uber! It doesn’t show you that there is something wrong with your account until you actually oder a car! So you are standing on a street in a different city, and hoping to order a ride, the app tells right at the moment when you press to order a car “UPS, SOMETHING WENT WRONG” No explanation what and how to resolve the problem. You go to help portion of the app any there is no way to talk anyone! Just scripted questions and answers, which help nothing to resolve the issue. Even when you send an email with your problem, all you get a scripted answer, which doesn’t help, and that’s it! So you finally send a second email, telling them that it didn’t resolve the issue, just to get the same answer, which was copies and pasted by a next employee. Both me and my wife have exactly the same experience and problems. Neither of our accounts work and we can’t get them to work and the there is no one to help. I have never found any company, app or program where customer service is set up so poorly! For a company as large as UBER, there is no excuse. They get ONE Star until they clean up your act! New customers, be warned!
Mind Lab Pro ® 🎯
Mind Lab Pro® boosts work performance and productivity with nootropics for focus, multitasking under stress, creative problem-solving and more. Buy Now!
@s_sarvottam Hey Sourabh, we would request you to go ahead and cancel the ride and request for a new ride. If you have been incorrectly charged a cancellation fee, please notify us. Also, kindly share your registered details via Direct Message. We will look into the issue.
@McwaltersFrank Thanks for reaching out, @McwaltersFrank. With an Uber account, you can request a ride in any city where Uber operates, 24 hours a day, 7 days a week. Learn where Uber is available and explore vehicle options by visiting this link: .
You know what @uber should do? They should let you request a ride from an EV vehicle. Maybe not today but soon.