Uber - Request a ride App Reviews

Very annoying. I have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself.

Wait times in app vs reality/Language problems. The minutes shown when you are waiting are wildly inaccurate from reality from my recent experiences. Had a trip where the car was shown after a driver was assigned, to be 3 minutes away. Well two cancellations from drivers later, and another long wait in the cold, the car arrived over 30+ minutes after the first quoted ETA of 3 minutes. This has happened multiple times. I have also had several white knuckle moments because the driver had insufficient skills on top of complete unfamiliarity with the route and no ability in speaking or understanding any English. This causes many problems and has become a critical safety issue when for example a driver made a u turn going the wrong way into three oncoming lanes of traffic on a major four lane artery. He completely ignored my emphatic alarm because he did not understand a word I said. I expect at a minimum the driver be fluent in the dominant language of the area he is driving in. I would be equally unhappy to find a taxi driver in Italy who did not speak Italian. Unless you want to provide a language rating this is unacceptable when my life is at risk in a speeding vehicle with a dangerous driver who may as well be deaf. I do not care where the driver was born. But if you are in a business directly interacting with customers in a potentially dangerous service, fluency in English should be a minimum requirement.

Good resource to have as backup. I have a car but I have times when I need a ride or a friend needs a ride. Uber has a good system currently for management of mobilizing those of us that have trouble remaining mobile and able to interact with the society in the same fashion as those of us with cars. I can't attest to the quality of every driver and how they handle the issues related to taking a passenger in the car to a destination. But the app triangulates the incoming driver, provides checks to make sure the driver works for Uber, and has a good digital payment system. I can't check right now but I believe they have a wallet function that allows you to load the money and withdraw parts like other apps are starting to do. This is good because it decentralizes the transfer hub of responsibility for overdraft of an account to help with budgeting and reduce wire transfer fees. I haven't tested this particular wallet functionality and just to clarify, I don't know if one will have trouble getting a refund from a wallet in any app. The people that created the functionality most likely did what they could to stop banks from charging for being impoverished but the transfers algorithms take time, energy, and money to create so you may experience difficulty changing your mind after pushing the button.

Some of the drivers are real A-HOLES!!!. Today was so far my WORST experience with Uber drivers!!!! My 13yr old daughter & I had to go to Walmart to pay bills & get some groceries, I’m a single mom & don’t have a running vehicle nor do I have family or friends available to give me rides, so I at this time have to rely on PAID RIDES!!! It took 3 times to finally get a ride!!! The first 2 drivers canceled on me, AFTER ARRIVING TO MY LOCATION & LOOKING AT US & SEEING WE HAD A CART OF GROCERIES!!!! Didn’t even have the decency to say a word, literally looked at me in my eyes shook their heads NOPE! & took off!!!! I was beyond irritated & upset, so were my kids when their ice cream & popsicles meted due to me waiting outside, ea driver was less than 10min away when the rides were ordered as well. Now my last driver, she was great!! Wish I had more $$ to give her a nice tip because she was kind & made sure we were comfortable & even backed into a close spot for us ti unload our groceries near my upstairs apartment. Her service was 100%!!! The 2 guys prior to her were completely inconsiderate, couldn’t even speak to me before taking off!! & BTW it took us less than 60sec to load/unload our groceries so not like we had a crazy amount of bags or anything like that!!! I have unfortunately had more bad/not so good experiences so far than I have good or at least “okay”.

Worse drivers. I have have several issues with Uber, but I still give it a chance, I even was involved in a car accident years ago and they didn’t even do anything. Today I was trying to get a Uber since I’m handicapped with crutches due to a surgery on my ankle and is really hard for me to walk, I had to order 4 time Uber because the first Uber I order cancel me because I was with crutches and he didn’t even arrive to the right location and made me wait for 7 min when he was across the street no even sayinf that he arrived, plus he didn’t want to go to my actually location, and cancel the Uber. The second time I order this guys picked me up and then park the car and told me he can’t press pick up and I offer to change the location so he can press pick up after a good minute of waiting he didn’t do anything and told me he canceled the Uber and ask me to request another one and the price by that time has increased and then I ask ok I did it did you take it and he said no, he told me to get off the car and then I realize he took the ride and didn’t cancel after 10 min when he was arriving to my location he cancel and I was on the street a couple blocks down from my original location. I had to order one more time for another Uber with a way more increase price. Is really bad because I try to get a phone line where I can report them but you can the only solution is 5 dollar for the inconvenience and I still have to pay the cancellation fee that Uber driver did.

I love this app however…….. I love using Uber however regardless of how much I have on my voucher a lot of the time it is asking for my debit card, when this is going on I have over $100 dollars or more. Also the thing is this it isn’t like the voucher is not covering every single ride. I was told this is a glitch. Well the thing is I cannot afford to have this as an ongoing issue due to the fact that is how I am utilizing disability services. One time I was waiting on a ride and someone else took it. There was a time this month a driver canceled a ride even though I was already in her car. I get that may sound odd but I would have not canceled the ride being that I was already picked up. After the ride showed up as canceled I had noticed some of my voucher was already taken off. I have my county board of developmental disabilities giving me vouchers every month. When there is issues with these vouchers it causes me emotional distress. I have contacted the board, I have contacted the company that supplies the vouchers to the board and they have said reach out to Uber about a lot of issues. I am worried that at some point that if the vouchers are not going through that is going to screw me and a bunch of other people over. I do not have an option to get my driver’s license ( long story). I get that there is only so much that can be done. Thank you for providing transportation and customer service.

Uber app spams me with ads for itself. The Uber app constantly spams me with iPhone notifications that are essentially ads for itself. Someone needs to maybe sit down with Uber’s board of directors to let them know exactly what it is their company does, because those morons don’t seem to get it. The app is to get a ride someplace. I’m only going to use it WHEN I NEED A RIDE. So it is POINTLESS to keep sending me app notifications on my phone telling me all the great things about Uber. NONE OF THOSE THINGS is going to make me run out and get a ride!!! I don’t need one right now! I will let you know when I do!!!!! Plus: I ALREADY HAVE THE APP!! What in the name of holy Moses is the ad for???? I already downloaded the app and I’m already using it to get rides!!! Do they think I forgot??? The ads SERVE NO LOGICAL INTELLIGENT purpose. If that isn’t the epitome of corporate stupidity I don’t know what is. Yeah I can turn off notifications, but then I won’t get any actual useful ones, like when my ride shows up or if something happened to my ride, or the thing that tells you to rate and tip the driver. THOSE ARE THE ONLY NOTIFICATIONS I WANT!!! It is impossible for me to believe that I actually need to explain this to adult humans running a gigantic corporation with an enormous market capitalization!!! No other app …. LITERALLY NONE … that I have installed on my phone spams me with notifications that are commercials for themselves!!! Unbelievably stupid.

HELP! ALL PAYMENT METHODS DECLINE, ALL CARDS ARE UP TO DATE. I am unable to use my Uber or Uber Eats accounts. I have tried every practical approach from chatting within the app to calling customer service - and nobody is able to assist! Each of my payment methods on file I confirmed are in good standing and have no issues. I have done everything from deleting a reinstalling the app, removing and adding payment methods back. I have even added Uber Cash to the app and the app will not let me pay for rides or food with my Uber Cash! It is genuinely perplexing how nobody is able to assist! I have level 1 telling me my account is in good standing no issues, and then level 2 saying there is a problem and they can't help me. "We are unable to process the selected payment method for this trip. Please select a credit or debit card issued in the US." Every credit card I have has been issued in the US, and even when looking to pay with Uber Cash I get an error message. My ask is simple - I want to be able to use Uber and Uber Eats again! I want to give Uber money and I can't have services rendered that I'm looking for. I am looking for someone state-side to call me and tell me what the issue is so I can resume using Uber again, even after this very frustrating experience.

Awful tech support and driver communication. My original fair of about $45 for my ride had already come out of my account for my destination and a day or so later, I noticed the money back in my account. I couldn’t think of what it was from so I went on about my day. Yesterday I get a notification of an 73 dollar charge from Uber! Utterly confused, I noticed it was from my most previous trip. My driver literally kept asking me directions instead of using the app, tried to find a WaWa to get him some coffee three different times during my trip AND I ended up having to give him instructions to get me back home from the WaWa near my house. He bought me a coffee to makeup for it, but these were not MY requested stops on MY app. I shouldn’t be held accountable for his negligence of fares/fee to then only to have to go back and pay AGAIN when I technically already paid once. I shouldn’t have to re-pay for a week old ride because Uber didn’t pay attention to the ride details or contacted their own driver about the “distance” change. We’re in a pandemic. People aren’t working. People are on strict budgets. I don’t have the funds nor time to deal with this. Suppose it took that $70 from my account if I had it? It’d probably have been the last thing in my account. Causing me to extra broke. Probably will absolutely never use Uber again. I’d rather walk.

UBER CUSTOMER SERVICE IS TERRIBLE. To keep a long story short, I was robbed while on a trip and someone took a ride without my consent. I contacted uber through the app because supposedly that was the only way to get hold of them, almost immediately after I figured that out, and it took them weeks to respond. when they did, nobody understood what I was saying. I still have the balance on my account that I felt should have been removed since I was not on the ride in question. the customer service was atrocious, I kept trying to explain my situation for months and nobody understood what I was trying to say or helped me come to any type of resolution. if anyone from Uber is reading this, you need to get a phone number to call and real understanding human beings in your customer service department, and please reach out to me. I will never be using Uber again for the sole reason that nobody cared I was in a tough situation or offered any help. I hardly ever used it anyway but nobody bothered to investigate or look into my account. It’s not about the money, the ride in question was not a lot. but I will not be paying until I hear back. The email for uber customer support does not work as they shut it down, I tried finding another way to contact them but there seems to be none. Also, they archived my conversation after months of back and forth hearing the same nonsense responses. and when I tried to open a new one they said the trip in question was too old.

Better and or best. I was always told Lyft is cheaper than Uber so use the cheaper one. It’s a lie. In addition to this lie is the treatment of the driver. They are early. You do not ever worry that they will over charge you. Lyft was awful in so many ways that finally one night I was like I’m doing Uber I don’t care how expensive. Then started crying bc it’s not. Lyft is lying (apologies for the dramatics of this review) but sincerely. Uber isn’t over priced. They are a better company. All in all. Idk how it got out that Lyft is cheaper so use them. They’re awful. Inappropriate. Liars (my last Lyft ride I was charged 5$ for “being late” even though I was sitting outside my house waiting. Meaning the driver didn’t show up or went to the wrong spot. They still have yet to send me my 5$ back) • Uber is the best and the way to go. They do not overcharge. They also have many options. They also treat the passengers w respect and courtesy. These days we need companies we can trust and rely on. None of this we are the cheapest and the best nonsense. How did they do that? I’m Srs. I used Lyft only bc one person I knew kept saying over and over they’re cheaper. Interesting- cheaper. Cheap indeed. Not less expensive- more so. Ty •a favorite passenger

Why is the price keep changing?. This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more.

My ride never came. I was charged cancellation fees twice.. I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have.

Where do o begin….. From the moment you book here in Myrtle Beach SC, you can be assured of the finest people that will be driving you or picking you up thre so far have gone above and beyond and I for one have been impressed each time. The first driver was George, friendly, safe, knowledgeable and a great conversational presence. Today though I want to give accolades to Jasmin, what a beautiful spirit this woman has and you can’t help but feel at home with her behind the wheel, courtesy just seems to come natural to her, her smile is one that will make you stop thinking about your own issues in life once you see that smile on her face. So in conclusion, these are my first two rides with Uber and you would definitely be happy if you get either of these two wonderful people as your Uber driver! Congrats to the both of you, I can only imagine that the rest of our local Uber drivers are up to the standards that these two set for themselves, I have to reason to doubt that the other driver must look up yo these two fine drivers, Uber if you are listening, in my humble opinion, you should recognize them for their outstanding performance! It has been my pleasure no, it has been my honor to have met these two, life is a journey and their journey is going places in this world. TE

Avoid until the apps many bugs are fixed.. The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.

San Juan Puerto Rico. Uber drivers deserves equal opportunity in Old San Juan San Sabastian festival which is a 4 day festival held this year 2023 from January 18th - 22nd. Their Uber drivers were not allowed inside the general station area as other local taxi drivers were allowed to do. I see this as being bias toward one fleet of operators such as Uber. This is an annual systemic problem here for Uber drivers and should really be addressed to the mayor and governors office while other local taxi’s are allow inside Old San Juan many of these drivers look like people from a 3rd world county that cannot take on a normal conversation and suspecting that they are illegitimate taxi operators, something smell fishy here which I suspect that many of the taxi operators are leasing their operating licenses to immigrants. In addition there is no transparency and usually wanted to charge me double the price for my commute from Old San Juan to Isla Verde Another concerning issue is that many of the municipal buses at the Old San Juan Depot stop operating at 9:00 pm during the San Sabastian Festival that lingers on until 12:00 minight or so, doesn’t make much sense to me as you have hundreds of thousand people and tourist here to enjoy the festivities. I urge Uber to address these issues to the governors and mayors office of a democracy. Edwin Cosme from Brooklyn NY - Uber se llevanta!

Airport Plan Ahead Service SCAM. I’m really disappointed and frustrated to be writing this review. I knew I was going to be having a long day of travel ahead, and I wanted to avoid the recent extremely long wait times after I landed. I’ve been pushed the promos for the airport service (entering flight details so that you have a ride who tracks your flight so that when you land you immediately have a ride), and I was excited to try it out. DO NOT USE. Complete waste of time. I ordered ahead, entered my details, and was assigned a driver. However, I stood outside the airport for 10 minutes before the “click yes if you’re ready to get your driver” button popped up. Clicked it and suddenly I was just a “priority” in line to find a driver instead of having one ready. I cannot explain to you how frustrating it was for it to load and say: driver will arrive in 24 minutes. This app new my flight information hours ago— if this is the service that is being marketed, then I would expect the uber to be in the cell phone waiting area awaiting my confirmation that I’m ready. The worst part? I went to cancel (would rather have taxied since this trip I was prioritizing speed not cost), but the cancel fee was $30 !! So upsetting. I’m loyal to uber but if Lyft can figure out their customer experience quicker I’ll move over to the smoothest service without batting an eye. Never leave reviews, but I had to do something during my 20+ minute wait!

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

Can’t get refund. I downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right.

Money Scammers and poor customer service. I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.

Horrible Customer Service. I ordered food the other day and the food never arrived. I proceeded to try to contact support, but the links just ended up being an endless useless loop. Clicking on the missing order link led me to a list of my past orders which led me to the missing orders link. It was extremely frustrating to not get a chance to talk to an agent or at the very least even get connected to the support bot! I even tried scouring the internet for ANY number that would allow me to get in touch with an actual human being. I found a number on Reddit which only took me to a voice email saying that the only way to reach support was through the app or website which I’ve already tried for the past 15 mins. Not only that, but since the order never got here, they charged me for the price of the food without the BOGO promotion so the charge on my debit card was doubled. A few days later seeing it reflected on my bank account, I went back in the app which FINALLY gave me the option to connect with support SOLELY because of the fact that I clicked on the “missing food” option past the 48 hour “no refund” policy. The conversation with the support agent just went along the lines of “there’s nothing I can do now that it’s past the 48 hours 🤷‍♂️” where I didn’t feel seen or my concerns heard. I’ve honestly never written a review for any app in my ENTIRE life but the amount of frustration I feel about this whole situation compelled me to do so.

Lost item. This is a convenient source of travel minus the drivers with a terrible attitude, and slight racism..but I've been using this app for quite some time, and recently I left an item in the driver's car. My first time doing that, I reached out to the driver……. Informed of my predicament, mentioned he’d call me back in a few but never did.. Yes it's my bad for leaving it there by accident but aye we're humans no one is perfect! And this item held a lot of sentimental value plus it wasn't cheap. I reached out to support and they were no help. But what prompted me to write a review is the fact that y'all were willing to grant the driver $20 in compensation… However, refused to find a solution to my missing item that I for sure know the driver threw out or took.. I called that man 10 minutes or less after exiting. Y would u dispose of an item so swiftly? Uber has truly shown they don't care about the customers at all.. We aren't the main priority and that's crazy before it's our money that's spending. I legit thought about deleting this entire app and canceling my membership. It is the principle, that life is already hard and has unnecessary obstacles through out the day sometimes. So why add to it? Idk I'm still hurt because my item held sentimental value, regret taking Uber that day. I know if it was the local taxi would have gotten my stuff back

Never using again. Several days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.

Was charged for a uber driver who try to take me to somewhere other than my job. My job is twenty minutes away from my home. I take Ubers when I can’t drive, I order a uber paid for the save and wait option. Only for the uber driver I got to take me somewhere I didn’t know. When I called him out on it as he was closing out some other gps he kept telling me he didn’t know what I was talking about. Proceeded to pull the uber gps up and take me to work. A ride that normally takes twenty minutes was a hour. I tried to explain this all to customer service when I was charged an extra 30 bucks for basically almost being kidnapped. Only for them to tell me I can’t get my money back. I work at a warehouse they are in a remote area so not a lot of phone service work there. Sometimes when I take uber they don’t get service to press end ride I’m guess cause I’ll end up with a charge that says I was drop off on the highway and not the destination I was at. This happened three times and they fixed it. Probably cause I was paying the extra 9.99 a month but when I almost get taking somewhere else and your driver is being sketchy you charge me for that? I don’t think women should use uber it’s not safe if they not only didn’t do anything cause the man is still a uber driver but I was charge for it too. I try to escalate it and their manger I guess also tried to tell me there was nothing to be done. Like he didn’t even read *because you can’t call!* what happened to me!!!?

no need for title.. I never make reviews but Uber has helped me a lot ! whenever I don’t have rides home from my parents i usually go to the Uber app it’s like my back up plan. I rarely ever have a ride with my parents because there always busy working. But one day I ordered my Uber to come pick me up at my school. When my Uber arrived I entered the car and they first asked for my name like always and then he asked me “how old are you?” And I was like “16 years old” and he goes on to explain to me that you cannot request an Uber unless you are 18 years or older. I’ve never heard this before but it is in the policy, this was my first time ever getting declined from getting a ride. But my issue isn’t with the uber driver. It’s with uber how are you going to say this app is 4+ in the App Store but you must be 18 technically to order one even though they don’t request for an ID Or nothing maybe I’m mistaken. But also 18 year olds can drive and Can own cars. But teenagers can either not drive or only have there permit. Teenagers can struggle to find rides literally most of my classmates request for Ubers. I understand why it’s 18 for safety but that’s what sharing location is for and the background checks for Uber drivers. Uber should change the age limit to at least 16 years old age maybe even 14 because most highschool students struggle getting rides on time and Uber would benefit from it a lot. (Uber is you see this please consider changing the policy)

Use at your own risk!. I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.

Uber website. Not quite as user friendly to book a ride as I would have thought. For a first timer, figuring out the process was a bit of a stretch, but I have to admit my tech skills are limited. Having said that, one would think that Uber in their overwhelming need for profit would make it extremely easy for the new customer to book, get confirmation, track and have questions addressed in order to assure keeping them for future ride needs if not for a lifetime. That is how a business grows and thrives - by looking at it from a customer’s perspective, not from the perspective of an IT person setting things up with little to no awareness nor appreciation of how does a first timer navigate the website with ease and facilitation. How many companies I wonder actually have an older non-tech individual try out their web site and critique it for ease of use prior to installing it to be up and running. For minimum expense, they could avoid the frustration, dissatisfaction, and loss of that demographic and the consequent sales. If I were on the BOD of such a company, my fiduciary responsibility would necessitate harsh words at the least for such a CEO that overlooks this, to me, obvious loss of sales. In short, I’ll try Lyft next time in hopes they are better in this regards, but I’m not holding my breath - seems like all businesses nowadays cater to IT as the first priority on this.

Pickup times getting worse and worse. When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.

The worst customer service you ever!. Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.

Mediocre support and service. If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.

Worth every penny. I used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!

Cheaper than Lyft with not much discernible difference that I can see. Are usually have a car, so I am not as familiar and have not use the app as much as many others probably sending a friend or having someone picked up more than anything. I will say that they are less expensive than Lyft alternatively and they do a good job of driving and getting you there however, do not make my mistake and wait to try and go get beer until there’s only five or 10 minutes after pick up because they will cancel or will find out that I have a gate with codes to punch him and sometimes Paideia and I’ve only taken about five Lyft rides and five Uber rides so I can tell you it’s happened a few times although I will say I have preferred Uber every time because I like it and that’s what she did with Uber except for the times when I have sent people and I don’t know how the drive went I would give them five stars on safety. Just if you’re in Dallas and you need to go get beer get your Uber and over with before 1130 something like 1115 or 10 o’clock to places are closing earlier these days so I would even suggest after work or 7 PM or something and schedule of the trip back if there’s nothing else because that’s always fun to do from the backseat when you don’t have your reading glasses lol. Happy Holly- Days!!!!

UBER LIED AND STOLE MY MONEY.. I have screenshots of everything and proof. I pay for an uber 1 subscription and lately uber location and pins have been giving me problems. I made 2 orders at the same time 1 of my orders came to the correct address and the second one did not come to correct address even though I input the correct address. The Uber app pinned me somewhere I was not and when I was wondering why my food was taking so long I contacted customer service to let them know my food was going to the wrong place. I was told I can’t change the address and then I was told if my order was canceled by the driver because this was Uber‘s mistake that they would give me back a $25 credit refund for this mistake. The next day I did not get a $25 credit refund I talk to multiple Uber service representatives . I was told that they could not give me a refund. (Even though the day before they said I would be getting one) They would not give me a reason on why they could not give me a refund when this was their app’s problem, they did not want to help me by getting me to a supervisor, or giving me an email where I could get help or but sending this problem to a higher up in anyway. They did not want to push the case any further they just kept ending the chat. Why am I paying a monthly subscription to be lied and stolen from. This is a terrible company with horrendous customer service.

LYFT is BETTER!. let me tell you why, i have been using uber since it came out. in the beginning, it was great. the rides were cheaper, and you didn’t have to put a destination in, you weren’t immediately charged, it was fantastic. the more popular the app got, the more expensive it got. i’ll order rides, and wait 30+ minutes and then get cancelled on. the payment will still be taken and i have to wait on another driver. you’ll be shown an upfront price and then after the ride is over, and it’s been a few DAYS they’ll take more money from you? DESPITE there being no traffic or anything that should cause it to go up in price. if anything, it should go down bc we got there in a timely manner. LYFT will let you take multiple trips in a day, and then pay at the end of the day, they don’t take ANY extra money - the price is the one shown up front. and it’s the SAME kind of app. i feel like Uber is just like a name brand rider app and they take advantage of users and then when you have a problem they offer you CHUMP change in Uber credit. i’m deleting this app and never installing it again. Step up your game Uber because if you treat your guests like this you’ll lose your business. and from previous reviews, i can see others are being treated the same.

Overall, VERY reliable. HOWEVER…. Uber is reliable! Met many cool people who can get the job done. Some don’t talk which is fine and very few don’t respect the road. Rides show up on time and get me where I need to go as soon as possible. HOWEVER, this app has good amount of problems. Uber doesn’t do a good job at managing prices. One time this app tried charging me $40 for a 9 min ride home, that’s way out of my price range for a short ride with no traffic and decent weather. Sometimes Uber drivers will make you wait 10-15min then cancel your ride right after. That is the main reason I’m making this review, today just lost 40 min worth of time since I had 3 drivers finish up trips that took around 10-15min and cancelled right after. I could’ve been home within those 40 min I lost. Uber should really do discounts if drivers are going to waste people’s time like that. Also prices are just way out of my price range when it snows. I understand charging more due to weather conditions but sometimes the prices can just be absolutely ridiculous and that’s where Uber becomes unreliable. I love that you can buy bus tickets through this app since it helps save money for how I decide to travel. By all means, DO NOT take this review as an insult! Take this review as criticism and advice to better improve your app and business not just for me but for everyone. Other than that I’ll continue riding with Uber!

Thieves. Uber as a whole are some liars and thieves. I get an Uber last night and the driver starts the ride before he even picks me up; I cancel the ride and get charged a fee. Thinking “it’s okay I’ll just get another and get that one refunded,” I did just that. Little did I know uber never gives your hard earned money back, they only give you a credit to FORCE you to keep using the app. They thought that an $8.10 credit would be enough for a $16 charge that they took from my account. The first time this happened they booked me with the dirtiest/nastiest driver I’ve ever had to ride with.. this man’s car was filthy beyond belief, throw up on the passenger door, car smelled like fecal matter, dog hair literally EVERYWHERE… I contacted Uber support to let them no how dissatisfied I was and how NOBODY that pays money to use this app should have to ride in filth like that and also to get my money back for the trip… a $20 trip and Uber gifted me a $5 credit…….. they absolutely REFUSED to give my money back and also stopped responding to me all together once they sent me that $5 credit. Don’t use this app at all; pay a couple extra for LYFT. This app is TR*SH and they are CROOKS. Definitely seeking legal advice, should be Against the law to refuse to give people their money back.

Inaccurate Timetable and location service. I decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus.

Beware of clean-up fee scam!. I had been using Uber sporadically on work trips (somewhat nervously), but in the last few months I started to use it more regularly to help a friend with no car get home or to work. However, the last ride was disappointing and followed by an unexpected and utterly unwarranted clean-up fee. First, the driver tried to drop her off at a nearby intersection instead of at her house, even though it was late at night. The whole point of getting an Uber was to get home safely, and riders shouldn’t have to ask to get dropped off at the actual drop-off location. Then in the morning, we were horrified, outraged, and baffled to see that a huge cleaning fee was added to the fare. I had been on the phone and texting her before, during, and after the trip. She did not vomit in the car, nor did she even bring food or drinks in the car. She left the car in the same condition in which she entered it: mess-free. Moreover, I still have a 5-star rating, which wouldn’t make sense if my friend had left a mess in the car. So…riders, beware! It wouldn’t occur to me to take pictures of the car before and after, but maybe it is necessary to take such precautions to avoid scams. It is unclear how long it takes Uber to follow up on disputes or how the process works, and it isn’t easy to get hold of someone instead of an automated menu. This is on top of an earlier ride in which a different driver shared his racist views.

Thanking God for YOU!. Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!

I Must Admit/I was Skeptical!. When Uber was founded several years ago, I was highly skeptical about several aspects of it. I was especially concerned about the effect on the taxi cab industry. Many generations of my family relied on it for an essential source of income. However, time marches on, and UBER has been an important part of my survival, especially as a disabled senior citizen, for many years. My most recent driver came to the location where I had just dropped off a vehicle, and needed a ride home. He arrived in about 5 minutes, exactly where I needed to be picked up, and we were on our way, in his clean, comfortable, like-new automobile. While he was limited in his English Language Skills, he made sure that I was taken to my destination in a safe, efficient, and courteous manner. Even though he wasn’t driving a taxicab, like my family did, from the 1940’s to the 1990’s, the effect was still the same. It provided him with a means of upward mobility, without needing an extensive education. The Uber business model, has not been without drawbacks, but they have made modifications, based on comments from long term, loyal customers, like myself, and now offer an indispensable service!

Best UBER DRIVER. I ran out of gas on the exit ramp. I called a tow company who was going to charge me $249 to bring me 2 gallons of gas, so I said no I’ll pass. I decided to Uber to the gas station to get a can and Uber back to my car. Ali came to my rescue and took me to the gas station. I asked if I could order another trip for the return ride to my car or how that works and he said no you can’t specify me I’ll just wait and take you back for free it’s okay. I found $20 in my purse so I gave him that got my gas and he took me back, but the only can the gas station had was 1 gallon so it wasn’t enough to start the car. This is when Ali turned into nothing short of a superhero and took the gas can and walked to the closest gas station to get another gallon. He walked back and we put it in but it wasn’t enough either! He offers to go back yet again and get another gallon. I only had the $20 so I couldn’t even pay him for the gas or the extra time and Uber won’t let me tip him again. I had already left a tip before any of this started. I don’t know how in the world to repay him for his kindness except to leave this review and hope that I get him the next time I order an Uber. He went far above and beyond all expectations and I appreciated it more than he could know!

My driver didn’t pick me up and still charged me.. I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20.

CUSTOMER BEWARE (4th try). App and/or developer deleted my previous (negative) reviews. App is rigged to ONLY provide DEFAULT pickup location(s) around a major airport versus the ACTUAL customer location. This is not only unacceptable but it is also frustrating because the app’s SEARCH field does NOT allow the customer to specify the actual pickup address and it reverts to the app’s default(s). Someone is making money by channeling traffic elsewhere (for additional fees and with added DELAYS); a blue “box” locks you out but interestingly calling Uber for an inbound drop off to your selected location away from the main terminal is allowed. The current “rigged” setup is also bad in case of an emergency because we can NO longer rely on the app to direct the driver where we actually are. Just for the record, there is nothing wrong with the GPS signal on our phone or iPad AND rebooting the app is completely useless, just like most of the developer’s “canned” responses. Looking back to find if our posted review(s) have been answered is futile and meaningless because there is NO useful way to search for keywords except for scrolling. Developer answers reviews selectively - SHAME! The app’s review section should be limited to feedback about its FUNCTIONALITY (or lack there of) instead of a compilation of useless comments...Very disappointed...

Uber doesn’t not take care of loyal customers.. I use Uber all of the time. I work 3 jobs and often it is the most economical and convenient way to travel between jobs. I often use UberPool bc it cuts my fares in half and doesn’t usually take all that much extra time. Lately I’ve had many issues w UberPool in that I’ve had to wait much longer to get picked up, have had multitalented drivers make me wait and then cancel or drive away from my pickup, and yesterday I had the same thing happen w an Uber X-when this happens I had to wait double the time for another driver to arrive, and twice this month this extra wait has forced me to have to request more expensive rides so that I can get to work on time. I’ve received little to no help on these matters from the customer service department. It’s so difficult to even find a phone number to call a live person instead of dealing w emails and typed communications via the app. I’m so fed up at this point and will likely delete the app and never use Uber again after these last few horrible experience and lack of empathy from the company. Uber does not care about customer loyalty nor doing the right thing by loyal customers.

Non Existent Customer Service …Well, Almost. Have you ever tried to contact a live person at Uber to discuss an issue? Pray before you do. Try to find an non AI way to reach someone with a pulse. Once you do reach them, they refer you the tech service, who is based off shore, who only responds via Uber’s help service on their app, or after you go online and log into your account. I have been dealing with several issues that appear to be a bug in Uber’s app or my account about missing credit card information (of which I have repeatedly updated several times), and to top it off, a ride that was recently canceled while I was in route to the airport! Neither the driver nor I cancelled the trip. When the driver pulled off to the side of the road and called to try and resolve the issue, he was informed that they would call him back in about an hour! An hour! What about my flight?? He was kind enough to drop me off anyways. Kudos to him! After trying to communicate with Uber tech service during the past couple of days, I have given up. Rather than assign a designated person to your case, different persons, whom don’t read my previous detailed accounts of specific issues respond with “generic” answers that put the issue back on you. After several days of experiencing this total disaster, I am forced to close my account and use Lyft. I can’t afford unreliable transportation. …What ever happened to customer service?

Support is aawfulll…. I ordered on UE and was missing my drink. The driver said the restaurant didn’t give it to them and they would remove it from my order. But a bit later I noticed I was charged the full amount on my bank statement. Extremely upsetting since it was an $8 milkshake and food delivery is expensive enough already. So I try to report a missing item but my order isn’t listed in recent orders so it’s actually impossible. Frustrated I contact support to resolve the issue, although they would only serve to frustrate even more. After being on hold for long enough, I finally spoke to an actual person, explained what happened and she seemed to understand. Well it turns out they weren’t able to find my order in their system at all despite my having an email confirmation for the order, a receipt, and a matching charge on my bank statement… To make things worse she’s talking to me like I’m investigating some mysterious charge I didn’t know about. Basically told me to dispute the charge through my bank, which after about 2 weeks, also did not give me my money back. All in all, this ordeal wasn’t worth the time or the frustration just for the $8 milkshake my driver probably stole. Needless to say I’m NEVERRR ordering from UE ever again. Whenever I’m missing an item on the other delivery app I won’t name and need a refund they literally give me in-app credit instantly. Crazy.

Discrimination. My Uber driver account was deactivated 2 months ago, neither customer service nor greenlight office helped me. I have been dealing with this for 2 months and I have met at least 15 times with uber customer service and 3 times with greenlight office. I have met with their supervisors, no one wants to help. Everyone sends an automated message. The only purpose of the employees is to stall the person on the phone, they don't try to solve the problem. The reason they give for closing my account is; "You have opened more than one account in your name, this is against the community rules." I am giving my explanation but they don't want to understand. One of the accounts is Uberx and the other is Uber Black. The Uber Black account is already separate. They don't challenge it. When I ask why it was closed, they send me an automated mail. They just say that I violated the community rules without explaining any reason. I ask why, they say they are sending an e-mail and send the same e-mail. This is completely discriminatory, they shouldn't be able to do this without telling me what the real reason is. When they talk on the phone, instead of explaining, they hang up on me. From now on, I'm turning this matter over to the lawyer. I will do whatever it takes, if necessary, I don't care if my account is not active. I just want uber to be held accountable through legal means. I will never let this go, no matter how long it takes.

Non existent customer service. I waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk….

Disappointed in wait time and poor customer service. On several occasion I’ve requested a ride that offered 2 minute wait time only to wait 6-8 minutes after confirming a ride. I’ve had a particular ride that I requested that gave me 3 minutes to meet driver only to run to the location and the driver never came. I waited over half an hour as it the app kept saying wait time is 8 or 13 minutes and when I called the driver to assist with directions I got no answer. I called and text the driver 3 times requesting to cancel the ride because I wasn’t paying to wait for a ride when Uber charges me when the driver waits. I didn’t want to agree to the payment because and dispute with Uber as there is no actual person to speak to about a particular refund and I feel their automated response system cannot reciprocate that my issue is not available in their response and does not provide immediate resolutions. I requested my ride at 9:58pm and a driver called me at 11:14 pm to let me know that he’s outside the pickup address. Uber expected me to wait that long with two toddlers outside in the cold? A better solution would have been to send another driver when the particular wait time kept going back and forth between 8 and 13 minutes as yet driver could not make the pick up. I dislike taking Uber for these reasons!!!!!!

Uber App is Good. The Uber App is a very easy App to use and smooth transitions from topic to topic to complete a ride from start to finish! I believe there needs to be a better way for Cancelling Rides, whether the Driver Cancels or the Rider Cancels! Example - Today, around 10-10:15pm, I ordered an Uber Ride for my friend. She was getting picked up at her house and dropped off at my house. Very simple ride, No Extra Stops were being added in or anything like that. The driver arrived at the Pickup Spot, texted me via the App which I acknowledged the text immediately then I sent a Text to my friend that he had arrived! Her sister ran out to inform him she was putting shoes on and after she went back inside the house, be proceeded to Pull Off and Cancel the a ride for NO REASON, he gave NO Explanation! The Driver just cancelled the Ride and the Ride was gone off of My Recent Activity. The driver did not call, text or message through the App about why we got cancelled on, if there were any typeof issue, just GONE! As my walked out the door, he was already in Reverse and Drove Off! He didn’t even wait longer than 2 minutes before just pulling off! I was scrambling with the App and My Phone to see if I did something wrong! I just think that there must of been an issue with the driver, maybe some kind of family issue or emergency!

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Unsafe. I generally have positive experiences however there have been a couple of time where I have felt unsafe. I am a woman who often travels alone at tonight and getting an Uber is often a safer option, or so thought. Tonight I booked an Uber. I messaged the driver to confirm my pick up location. The driver went to the opposite side of the road a block away from where I was. He made ME find him. He was very unwilling to come to me. Stupidly I still got in his car. He immediately abused me and berated me for him not being able to do a u turn to take me in the direction I wanted to go. I felt safe. I demanded he pull over and let me out. He screamed abuse at me. I got out and I was charged $10! I contacted Uber immediately and spoke of the situation and asked for a refund as I am or paying money to a man who abused me and could not fulfill his professional duty! I am still waiting to hear back from Uber! This is something that us insetting, I should get an immediate response in situations where a passenger feels unsafe. I should also get a refund as paying for abuse is unacceptable.

Worst customer service. Got uber 2 years ago and had 2 trips within the first month I got it. Trips were fine, nothing happened and suddenly my payment was 'declined' on the app. It had 'removed' my CVV from my card and wouldn't let me change/delete that certain card, even if I added more cards. I deactivated my account and it said if I don't log in for 30 days it would be completely deleted. Waited 2 months just to be sure and logged in and it remembered all my details and card- despite deactivating the account! I had reached out to customer service before deactivating and after , and have had 0 help at all. It is an issue with the app as I have no trouble ordering on the website, you would expect after 2 years they'd fix this problem. It's highly inconvenient not to be able to use the app and after attempts of contacting customer service they do not help at all. I know other people who have experienced the same issue and have received no help from uber. Really horrible customer service, and their overall service has gone downhill. Won't be using uber anymore, along with many let down customers.

‘Payment Method’ Issues. After using Uber very frequently with no issues or complaints, I could no longer book rides as the app said “Payment Method Unavailable”. We deleted the card off the app, and re-entered it, with no luck. The same message appears every time we try to book a ride - the rest of my family use their own separate accounts but we all use the same card, and none of our accounts work and we are always given the same message. Adding a different card made no difference, it still said “Payment Method Unavailable”, when there was nothing wrong with either card. After contacting Uber, we were advised to deactivate the accounts, and leave them for a month - then try again. After the month, there were no changes made, and the same message was showing up. Customer service is terrible and there were no effective changes made. No longer using Uber due to this issue, and have found much better alternatives, that actually work. Would not recommend Uber to anyone and will never use it again.

Driver not at pickup point when notification of arrival received.. I requested a ride after visiting the Hellenic Club. Having confirmed what seemed to be the usual HC pickup point , I was informed that the driver would arrive in 1 minute. However, after 2 minutes there was no sign of a car with the correct plate, and the map appeared to indicate a point outside the HC car park, so I left the pp to try to find the car. After 5 minutes of walking, the pp appeared to have changed back to the main HC entrance, but when I got back there there was still no car. I was then informed that the car had left. Previously I had a similar experience at my home address when I informed the driver that I was now unable to take the journey when he pulled up. I noticed that the car remained outside my house for a further 5 minutes before driving off; presumably to claim $10 for having to wait. This sort of behaviour is dishonest, and brings Uber into disrepute. For a pp like the HC, using a phone to book as most must do, the notification by map only and confirmation is insufficient, and needs to be enhanced by a description:”at main HC entrance” or similar. Staff at the HC confirmed it was common for some drivers to refuse to enter the car park, and to insist on a pp outside the car park entrance. This behaviour leaves a very sour taste in the mouth, and needs to be improved!

Disappointing Decline in Service Quality. Uber was once a reliable and convenient service that I used with great satisfaction. The ease of booking and the consistently excellent service made it my go-to choice for transportation. However, I regret to say that the quality has deteriorated significantly over time. These days, booking an Uber has become an exercise in frustration. More often than not, my rides are canceled, and I find myself waiting for extended periods before finally securing a trip—usually by the third attempt. This level of unreliability is incredibly disappointing and has led me to seek alternative transportation options. The introduction of UberPet was something I initially welcomed, as it seemed like a great solution for traveling with my furry companions. However, I've experienced similar issues with this service as well. Rides are frequently canceled, making the entire concept of UberPet feel pointless. It's disheartening to see a service that was once a shining example of convenience and efficiency fall so far from grace. Uber needs to take urgent steps to address these concerns and regain the trust of its customers. The decline in service quality and the unreliability of both regular Uber rides and UberPet has led me to stop using the platform altogether. I hope that Uber recognizes these issues and works towards the improvements necessary to restore its reputation as a reliable and convenient mode of transportation.

Unfair policies charging me and costing me time. Used to feel so happy using Uber, these days I feel a tad of dread and uncertainty. Uber used to be my go to ride share app. But now I’m regularly paying cancellation fees when drivers are far/slow/non responsive, and im often missing travel connections because of unprofessionalism of the drivers or drivers cancelling and I am then left in the lurch. Its becoming more and more unreliable. I really don’t like leaving negative reviews but this is becoming such a persistent issue! I lost a whole hour of my time due to a missed connection last week, and they charged me cancellation fees for slow drivers (refunded after I had to *manually* write to them) but then gave no concern for the missed connection and proceeded to charge me anyway for the ride that did not get me to my destination on time when I had left PLENTY of time to get there. So frustrating Uber! Actively looking at other options for my rides and will tell all my friends and network when I’ve made the move.

Not happy. Last Saturday night I ordered and Uber to pick me up in Park Street MOONEE Ponds The drive came 10 minutes later which was good but he drove straight past me dinner U-turn drove straight past me again and stopped at the road I tried to Hayley and down couldn’t so I started walking towards him It took me A few seconds to walk up the street by this time he took off and I couldn’t do anything about it. So this annoyed me I had to arrange another Uber who came within 10 minutes and pick me up that is very good but the problem is you charge me $10 for someone I had to walk up the street for and took off on me so I am not very happy I think yellow cabs is the option for me again the night was Saturday 20 April 2019 approximately 10 o’clock at night not 100% on the time but if you check your logs I am pretty sure you can find it to cat came to the same address designated to CROWN Casino I hope you look into this because I feel cheated STEPHEN BORRACCINO thank you

App bugs. So, I have been using the Uber application in Australia since a year now. Uber pool feature was added and I was using it till the last 1-2 months. Somehow, my app doesn’t show the option of Uber Pool, while all my friends have this option available for them. They have the latest version of the app as well but somehow it doesn’t show. Honestly, it really disappointing that I’m somehow being discriminated here. I was so happy with Uber and then suddenly this happens. It is very upsetting as well as frustrating. Even if we look fares wise, it is not fair that I have to pay minimum amount which is normal rates, while other people have the option of Pool and have to pay lesser than normal. I’m sorry but just for this reason I’m not happy with the Uber. Looking at the past, Uber has helped me .. so I wouldn’t just focus on negatives and give 1 star but yes a 3 star is what I’m feeling about the Uber after seeing the app failures.

driver fraud. I have been with Uber for around 4 years and in most cases have good services. However, I met bad things and fraud at the beginning of this year. Here is what happened and hope everyone who read it take extra care, I come back from my trip overseas and request a Uber at the international airport Sydney, and then one driver accepted my order. After I waited for around 3 mins, the order became complete and charge me 8/9 dollars( I don’t remember the exact amount, but it charge me the minimum charge). What the hell! I don’t even see the car coming then the app already told me it completed and charged. I was so shocked, and go to the app to dispute and find nothing to do. There is no choice to report this kind of creepy and disgusting fraud of driver. The only fee I can dispute is canceled fee not the normal trip cost. After that it takes me months to get back confidence in Uber and believe that most of the drivers are decent. And more importantly, I really hope Uber can pay attention for this kind of unusual trip which play tricks with customers and the Uber platform. I guess the driver must use some cheating program or scam.

Scammers and cons. If I could give negative stars I would, a full negative 5. With a help menu that is incomplete, backwards, loops on itself and is anything but helpful and orders that can just disappear out of the history, never be delivered, make you wait 30 mins thinking your order is on the way only for it to mysteriously cancel and then disappear except from your bank records where it’s still logged but the money definitely disappeared as well. More then once has Uber eats let me down with food and that is one thing you don’t mess with. A persons food. Now I am hungry and angry and broke because I chose to pay the inflated prices and fees found on the app to get my food delivered to save time while I worked. Instead it’s left me hungry, with no money, and no way to work out what the hell happened to my food or my money. Not good enough. Lucky for Uber it’s only an online app, unlucky for the local store that has become entangled in this web of deceit, I know where it is. Avoid unless you like wasting excessive amounts of time for deliveries, money on fees and artificially enhanced prices, and taking chances as to whether you will even get your meal at all.

Wrong pickup points. To legally cover their back, regardless of where the passenger is waiting, Uber will be showing the nearest legally allowed stop as the pickup points. Will not update the customer of this, to keep their goodwill. Will not update the driver either. Driver will be waiting elsewhere causing frustration and cancellation at the customers cost, because the driver has did his part. If the driver manage to resolve the issue, and found the right location to pickup, then anything going wrong, Uber is covered, and all will fall back on the driver for making his own call. So customers, be careful when you make the booking. Make sure you are manually dragging the pin in the map to the point you are waiting, so that the driver can find you. And Uber will allow that, because Uber didn’t suggested the driver to pickup from a location which not legally sanctioned, but it was the customer who did it.

How do I get help if you don’t have a helpline. When trying to order a car from myself, partner and pup, my card was decline on multiple accounts. Thinking this was just an overdue fee, I paid it, card being successfully charged. So therefore I thought problem solved ! Much to my disappointment, I was still unable to use my card. Trying to go around this issue and make it work, I went to the store and bought $175 worth of gift cards in hopes to avoid an more time wasting as I had been battling for over an hour to figure this out. Even after getting the credit on my account, I was denied the ability to book a ride. So in a desperate cry I called my friend and borrowed her card details to see if it was just my card being banned (as it wouldn’t work on my partners account either) but alas, this didn’t work either and I had to give in after 3 hours, leave my pup behind, run late to my partners parents birthday party, go with a different driving service and waste $175 to not be able to catch an Uber. I’m so extremely disappointed and would’ve called a customer helpline but they don’t have one and only offer assistance to their drivers. I’m so outraged and expect better from such a big and well known company.

Uber driver accepts trip but then wants to do it in cash due to uber taking too much commission.. Uber driver accepted trip, when I contact him he says it’s too far and requests to do a cash transaction or to give him a huge tip. I actually checked the trip earlier and got an estimate of $160. I was first charged $245 and then an extra $49 was taken off my account without my permission. It was midnight and I didn’t even know how to do that. Uber driver was very rude and I had to beg to still do the trip. By the time I convinced the driver to just stick to the task and price my parents had lost their wifi connection and were at the passenger pick up. The uber guy then told me it had to be the uber pickup. He then got angry that I had been waisting his time and that I would need to pay extra. With me almost in tears as my father’s got Alzheimer’s and is not easy to travel with I begged the uber guy to go where I said my parents were waiting for him. He eventually did this and found them. If he hadn’t have waisted time to try and cancel the drive and do it in cash and complain about my address I would’ve been able to tell my parents where to go. I think it is disgusting to be treated like this when I pay $85 more than initial estimate and gave a $20 tip.

Not professional. I take the same trip home-work and work-home. I pay Apple Pay and it shows one price. Even with no traffic some drivers add some unplanned $5-$7 for the trip. Uber should show exact price and punish the drivers who only think how to get some extra money from customers. If one price shown, should be the price. Same trip, same no traffic at 5am in the morning and some “honest” drivers add additional money, some of the drivers not. The problem is I can’t report it. There is no customer support when drivers charge extra. Technically there is support, but no one is able to submit anything. It’s always 404 mistake and no page. Is it fraud or how else to explain? It must be an option tho report drivers who charge extra money from nothing. They probably add extra traffic when there is no traffic, etc. Uber don’t care about the customers. Why do you allow to charge extra money over the first payment? Why don’t you have customer support. There is no working email to contact customer support. There is no working customer support on the web site. Anyone, please, google customer support email or any other methods to contact anyone from Uber. Good luck. Error 404 will be on your screen.

Uber’s getting too greedy and deceitful. Very disappointed with the way Uber has hidden the surge pricing now. It used to be very clear what the surge amount was and you had the opportunity to accept or decline it. Now it’s built into the fare estimate which is ok if you know how much the basic fare would be and can calculate how much the surge amount is to then decide if it’s reasonable value or not. When it’s especially NOT ok is when you don’t know what the basic fare should be (eg. visitor or tourist not familiar with distances in a new place) and you just have to accept the fare even if it’s a high surge amount. I understand the business logic in having surge pricing but I don’t like the way it’s being hidden instead of being clearly displayed like it used to be. Drivers don’t seem happy with the way it’s going either. Uber was a fantastic idea and still can be if they stop being deceitful and greedy to their clients and their drivers. Please Uber, put the surge pricing back in a prominent place on the app like it used to be. Aussies (especially) don’t like being tricked or cheated and we’ll change to other transport options if you keep doing it the way you are.

Disappointing as it grows bigger.. It was good. Sometimes it’s the better transportation option. But nowadays since the prices have doubled at certain times due to ‘increase in demand’ a taxi is better or even the bus. Just annoyed that from where I am it use to be around $30 to the city but cos it doubles I now would have to pay approx. $70. The taxi’s don’t even charge that much. Just disappointing that this was supposed to be a better alternative but I have to make it my absolute LAST option if I absolutely cannot find any other means of transportation, even then I don’t think I’d still be desperate enough to use Uber anymore. The amount of times I’ve had to cancelled trips because drivers would stay in the same position for 20 mins with no movement to my location. I understand they may be caught up, but I have places to be and 20 mins waiting WITHOUT knowning if they’ll come is ridiculous and I can’t even get refund because it has to be cancelled within 5 mins. I’M SORRY for not knowing that would happen 🙄. The next thing is the fact THEY DON’T look for drivers NEARBY! All my requests have been given to drivers 15-20mins AWAY from me so I’d have no choice but to wait or CANCEL only to request again but have THE SAME PROBLEM AGAIN BECAUSE THE DRIVER ACCEPTS IT AGAIN SO I’M HAVING TO STILL PAY A HUGE SUM OF THE CANCELLATION FEE!

Left row sit for 23 min. I booked a trip and was confirmed that a driver will be there in 6 min, than 5 min suddenly 8 min and after all this waiting time I was advised driver can not come please try again! I did and the same extended waiting time happened again ! Finally After 16 min I got a message that the driver had arrived! Only I could not see any one at the confirmed pick up point and apparently the driver left not being able to find me! Each time i was changed $ 7 cancellation fee!! I called Über Not sharing; the confirmed arrival time of 5 min extended to 10 min! I had a medical treatment appointment at 3 pm! I started to call for a ride st 2:21 and finally arrived at 3;3o ! I had to pay the full fare and had only 15 min treatment left of a 45 minute treatment costing me $ 80.— I aspect that all the charges will be refunded to me and by right I should get the paid 30 min. Treatment refunded as well !!

Payment Method unavailable. I’ve just started using Uber and I’ve rather enjoyed riding with Uber. I use it a lot because I ever since I moved houses I haven’t been able to use the bus to go out with my friends, because the nearest bus stop is 3 kilometres away, so I moved onto Uber and it makes my parents life so much easier because they’re very busy people and can’t take me out on the time. However, suddenly one of my dad’s credit card has been declined. I didn’t see that out of the ordinary because my dad tends to forget to pay his bills so I used his other credit card. The next day neither of them are working. My dad then pays his bills and says the credit should be working however it still isn’t working. This is really frustrating because there are times when I really needed Uber and it hasn’t worked. I looked at the reviews and this has happened to other people before. I’ve tried deleting the app and I reinstalled but it still hasn’t worked. I tried deleting the credit card so I re enter the credit card but it says I can’t delete my only method of payment but I have 2 credit cards on my account. Please get this fixed soon

Unhelpful customer support and dodgy driver. I had a ride from home to work. The driver was talking to someone over the phone the whole time, even when I greeted him, he did not responded. The ride was still carried on. He dropped me off at my destination but still took my trip away (did not clock me off). I did not realised it after a while. When I looked at my phone again, my trip was still continuing (was at a random place) which I had to cancel the trip as I did not know what to do. After that, i was charged a cancellation fee which made me file in a dispute to Uber help. However, my account was locked after that. At this point, someone from uber called me and explained that the driver filed a complaint that I had a inappropriate behaviour and touching. I tried to explain that I always sit on the back seat, and why would I do that while was on the way to work. Besides, how can a young international girl student do that? I would never think of that. After receiving some emails that saying they are reviewing on my case, they sent me the final email said do not contact uber again. Are you serious right now? On what evidences, you accused me on doing that behaviour and believed whatever the driver said, not me? I am truly upset about the way you handle the situation.

Dissatisfied. I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!

Scam and no customer service. I’ve had this app for years and in the last 6 months I have been charged repeatedly for “Uber pass” which I never signed up for. I repeatedly attempted to contact customer service to fix this issue however only on one occasion did they refund me for only one of the 8 charges they have fraudulently put on my card. They told me they would “end my membership” even though I had never subscribed and my subscription was not shown anywhere, but again I would then be charged again and again. Customer service is terrible and your only way to communicate is through bots with automated responses that are often irrelevant to the issue at hand. I had to go to the extent of deleting my account on both Uber and Uber Eats in hopes that I no longer get charged. Not only this but I never actually even received any perks from this “subscription”, despite the $80 odd that I was charged (which as a broke uni student actually makes a difference). I never even use Uber/Uber eats often enough to see any benefits even if there was some.

Used uber for over a year, and probably never again. Extremely, extremely disgusted with an experience I had with a driver and the customer support services. My drop off location was somewhere I go almost everyday, I know all the routes going there, I’m very acquainted with the area. My uber driver took a route that was absolutely outrageous, I had mentioned to him about how late I was and regardless, he continued to take a route that made me want to scream because it was insane, we were going in circles and I was so angry. When we arrived to the destination, I told him my destination was just in front, but he drove right past and turned onto another street, and made me an additional 10 minutes late to the 15 minutes he had already delayed me by. I ended up arriving 25 minutes later than what it would at that time of day, and would have been much better off with public transport. To top it all off, when I expressed my horrible experience, uber sent a response that was Obviously prewritten or computer generated because it literally had nothing to do with what I had complained about. Absolutely horrible.

Response to driver comment. Sorry Garry but you are there to provide a service to the paying customer. It is not a social interaction unless they want it. People ride Uber or Taxi to save time and to get things done in the trip they can’t do on a train. If they want to talk the whole way to their friend it is their choice as the customer. I acknowledge it may seem rude and I myself would not behave in this way but not everyone has manners. I’m a driver also. I follow the lead my customers provide when getting into the vehicle. If they chat I chat also but always keep it professional. I was an Uber passenger in May and on a long journey home and welcomed the chat from the friendly young driver until he became unprofessional and my trip in the front seat was uncomfortable and upsetting as he spoke inappropriately to me a passenger who could have easily been his mother. My son would not have been happy if I told him what he said. I live alone and he knew this because he cunningly asked in what seemed like passing time when he was scoping my domestic situation. He had my address and offered to come back some time for an experience with what he said “a beautiful older woman “. My work had paid for the Uber home otherwise I would have gotten out. It’s drivers like this and experiences like this that cause passengers to keep to themselves.

Driver was driving away from pickup point. Very unhappy with Uber driver today, requested an Uber and when I accepted the ride he was 3 minutes away, 4 minutes later I could see driver driving away from where I had dropped the pin for pick up, two minutes later driver was driving in circles still showing 5 minutes away, without coming any closer to me, at the end I had to cancel the trip myself as I was getting late to my appointment and driver was showing 8 minutes away by that point, I wouldn’t have accepted the ride if he was going to be that long! I hope you can reimburse me for the cancellation fee as I don’t think it was my fault that driver got confused and was driving further and further away! Managed to get another Uber driver straight after I cancelled the first one and everything was ok but extremely disappointed with the first situation. Not giving up on Uber though, we can all get better!

Driver Lost/Stolen my parcel. Upon using Uber Parcel Driver to pick up a parcel for me. Some how in the process, driver picked up an expensive rare item and was on the way back to me with the parcel. As driver decided not to comply with regulation and procedures . As driver approaching to my place on my street stating she’ was here. I who live on ground floor no more than 10metre to get to the front /outside.. as j rushed out .. there were no car to be seen . Look every where for the driver but no where to seen . I couldnt ring driver as driver already press job complete. Frantically trying to make contact .. but with no luck to be seen. Upon making contact with uber help / suport. Explaining what has happening to only get multiple different answer and or respond to my situation which indicate to me that the drive has kept the parcel and lied about the deliver. To cut the it short .. still waiting for uber respond and rectify this matter. As its the third day and they still hadnt found my parcel . So careful with using uber drivers for your parcel pick up or delivering your items/parcel. Not happy as i now will get advise from Consumers affair and ombudsman to take on this matter . Good luck

Buyer beware of scams - Mark 2. I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

I can’t get a ride. I have had problems with purchasing Uber Gift Vouchers and trying to create a new account to then be able to access my purchased gift vouchers credit, The system would accept the gift vouchers but I could not initiate a ride (credit Acknowledged by Uber & copy receipts of purchase submitted to Uber) after a week of receiving, what I believe generic responses & run around! A week later & after being put through many time wasting hoops by a supposed support system (you cannot talk to anyone in Australia to try & navigate through the issues with the app) - you are then asked to submit personal information through a NON SECURE PLATFORM certain information from specific info from your credit card & Photo ID’s with no idea who, what & why they are indenting to do with this information?? At the end of the day, Uber is holding $500 Australia gift vouchers of my money purchased in good faith & I cannot access to initiate a Uber ride unless I supposedly put my personal identity at great risk to supply them what they want (possibly another hoop) through a platform that is not secure or encrypted! Be very aware people! & be aware of my experience with the app & gift vouchers!

HUGE SHOUT OUT TO PETER FROM PAULA IN SAN FRANCISCO. Peter Ubered me to Melbourne International as I have as flying out to San Francisco 🇺🇸. There was massive traffic congestion on ring road & surrounding roads 😱. Long story short I was almost certain I’d miss my flight and felt beyond anxious. Peter remained calm, engaged me in much needed conversation, confident I’d make my flight, so reassuring due which I’m very grateful. We finally arrive d at Terminal, he grabbed my bag, I ran to checking in where they were closing the flight. I went please nooooo! Fortunately staff took pity on me, maybe they just wanted to me to stop ugly crying. Anyway Peter was 100% correct “of course they’ll let you on”. I landed in San Fran a few hours ago & about to fly up to Seattle. All thanks to you Peter for never giving up on me. Best Uber driver and human ever. Huge hugs to you, and all the very best to you and your family. PS. Get that Tesla

Awful response to horror driver. Today we were told I am banned from the app with no more response due to the following incident. The driver has had 0 consequences so beware!! We ordered an Uber home when I asked to pull over as I felt ill. The driver declined until my partner insisted. Despite being asked to leave with full fare paid the driver did not and demanded cash from my partner saying I was sick in the car which I wasn’t. Uber sent me his pics and there is no evidence of this, despite this paid the 80$. The driver threatened to call police but did not, he called another driver and they both yelled at my partner for cash until we both left. We caught a second Uber home without incident. The next day we were told I was banned as the driver said my partner assaulted him physically according to Uber which is completely untrue. We reported the false accusation to police and provided Uber with the report number. Didn’t matter to Uber banned any way with no consequences to their driver. Horrible driver, horrible customer service. We are not the type of people to do this to a driver and are considering taking this to the ombudsman. We are also considering taking the driver up court over his false allocations and fees. In my opinion this company has no regard for its regular customers and no support if you get into trouble!

One driver spoiled an otherwise excellent introduction to Uber. I used Uber for the first time while attending (ironically) the Consumer Law Summit. I used Uber to get to appointments and to the conference on several occasions throughout the week. All the drivers were terrific. But! 😡😡 On Saturday morning I needed to head to the airport. The Uber driver (I have his name) approached the hotel, slowed down and then sped off! Then I got a message saying my job had been cancelled! I didn’t know what was going on. I booked another Uber. This driver did stop and assisted me with my bags. He was excellent and very apologetic when I told him what had happened. I have since been informed that some drivers do not like going to the airport and the first driver probably sped off because he saw my bags! This is really disappointing. Uber’s legal counsel spoke at the Consumer Law Summit and I was impressed at the efforts Uber are making to enhance its services and benefit consumers. Actions by rogue drivers who want to pick and choose destinations undermine the company’s reputation. It is also of concern as getting to the airport on time is (for obvious reasons) crucial and a driver cancelling a job in this way is just not on.

Uber prevents fee dispute by punishing drivers. This problem would have never happened with a local taxi service. Don’t bother with Uber. To dispute an unnecessary fee, Uber will take the fee from the driver who is not to blame. My issue is with Uber, not the driver but Uber will not accept this complaint from me. For years I’ve used Uber to take my cat to the vet. I’ve never had an issue with my trips. Without warning Uber apparently introduced “Uber Pet” which I have never heard of. My driver saw me and refused my cat carrier, which is fine, but it’s unfair to charge me a cancellation fee (cancelled at my driver’s request) when I was not forewarned a SMALL CAT CARRIER that’s equivalent to A HANDBAG is not allowed in a normal Uber car. But I can’t dispute this fee because Uber guilts me by forcing me to take money from my driver. My driver is not to blame, but I was forced to cancel by my driver and I shouldn’t be punished for that, because I didn’t know I need to book a specific car for a small cat carrier! I am not hauling a large dog in anybody’s car. This is a manipulative tactic by Uber to overcharge me, and I can’t afford this kind of service. I’m going to use local taxis from now on.

Customer service. Last time my driver made a dangerous drop off without fully ready to brake, and turned out he almost released the brake while i was still walking one of my feet out of the car. It was pretty unexpected stop I would say. And the customer service unlike DiDi, didn’t ask for any apologies initially and didn’t positively admit their mistakes or give a coupon like DiDi which impressed me a bit. This time the driver didn’t even read the updated drop off destination, and he dropped me to the opposite street which made me walked extra 5 mins to the destination I wanted. He insisted that it was the right one, and I can see the fee already raised another 5$ due to new fee changed by time. But the drop off location was still wrong the same one. When I reached out to customer service this night earlier after I received bank notification that another Uber ride fee is pending…?????? Like a couple of hours later? Who gave you the right to use my bank transfer? It’s not even an hour after the ride. It’s not my responsibility to do wrong drop off ok. And when I reached out just now, one of them called GAURAV simply ignored my feedback and my photos of bank transfer, and my broken skin after falling because the drop off was not safe when walking into pedestrian way. Omg the training was a thing.

Killing uber drivers during Coronavirus pandemics. This is so disturbing By uber Im a driver and driving rideshare is my full time job as everyone started suffering during this Coronavirus pandemic as a uber driver due to lack of jobs and risk factor I also started suffering but without I needed to keep doing what I can because of my family present health conditions and couldn’t find another job ASAP...the worst part comes now as many uber drivers requested uber to lower down their commission rates just during this pandemic in reply everyone got robotic and helpless answers were given by uber but during the same time uber was trying to make drivers to only drive for them in sydney by giving 5% commission which we brisbane drivers begging and I got to know to by by some Sydney uber driver posts in facebook or else I could never know that after beign with uber for 4years now I hate uber with my whole heart but still couldn’t avoid driving for only reason no other rideshare company in the market have major share of jobs like uber.....fyi uber offered help if the driver manages to contract coronary ...so technically I need to find someone who has this virus...so that I can feed my family for 2weeks without any worries

Fantastic service and you know the price charged. Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.

Lost lots of money with uber. I have used uber for work only on an almost daily basis for about a year. This means that I had to keep my uber ride receipts to receive the money back from the government as well as having proof to my employer for ever taking these rides. When I logged into the uber app from a new phone however the app would first not let me sign in at all. After I could finally contact someone about this struggle I received an Email in which uber stated that I had two accounts running at the same time which is why they deleted one and erased the complete ride history of the other. Now this might have been the case as I have had several email accounts and phone numbers and moved overseas in the past years. But I am certain that I was using the same uber account for the past 3 years of my life. So it was really unnecessary (and expensive) to delete anything off the active account. I sent uber another Mail regarding this issue but it was unanswered. I lost a lot of money because of this stupid app and there is no phone number one can regard to....

Thank you to the creator of UBER. First of all I’d like to say thank you to the creator of Uber, brilliant Idea sorry to the taxi drivers, but I hope that Taxis will understand that Humans are alway evolving and hopefully they can adapt to it. I’ve never had a problem with a getting an Uber and much appreciation for making it easy that we can ride sometimes even thou we don’t have the funds and you can pay later when you get it, on behalf of people that can’t save money like myself we Thank you and also a thank you to all Drivers who put themselves out here getting the chance to go where we need to go and safe I thank you leaving your love ones at home and take a risk by being on the road and picking up strangers again Thank you and stay blessed.

Gross misuse & sharing of rider user information. Haven’t even opened Uber app in a months but had an Uber driver pinpoint my exact location and try to coax me into car. He showed me my information onscreen for a booking . After saying I wasn’t the right person & getting the hell out of there thought it was very odd he took off & not wait for the right person if it was a genuine booking . Tried to report to Uber who told me to contact their special police operations unit especially set up for Uber Australia which of course doesn’t exist. Then told me I could only confirm activity against my account if police here put a report request into the Netherlands! Claimed they where in Australia but calling me from numbers routed through Paris. Seems pretty obvious with other information best not to disclose here that it appears Uber are trying to make sure they don’t loose money on their 20% off if they don’t arrive in 5 minutes campaign by stalking customers locations 24/7 overriding their own location settings based on typical trend start/end trip locations. Sure you’ll get an Uber in 5mins because seems Uber are tracking you’re every move with cars lurking & watching you to be right there if you book a ride!!! Creeeeepy.

Good until you have a problem. Until today I have had only fairly positive experiences with this service. Ok the quality of the car, music and conversation may vary but it’s been a fairly smooth process to date. Then today I book a car who is 2 mins away, drives straight past me ( ok that can happen) but when he realises he turns the corner ( all I have to do is cross the road to get to him) and rather than wait or call he does a u-turn ends up in a situation where he can’t then turn right where he needs to, I call him to say I can see you stay there I’ll cross the road but he tells me he’s going around the block and he ends up exactly where he was before unable to turn right. I explain if he stays where he is I’ll come to him. But know he again tries to go around the block with a few extra detours this time and he ends up 15 mins away. So after 18 mins he cancels the pick up and I get charged $10 cancellation fee. Yes, I can claim it back, but I should never have been charged this fee in the first place. I’m the one who should have received the $10 for the inconvenience of a total 30 min pick up time when the car I initially booked was 2 mins away.

Review. * I put in a street address and drivers often arrive on the other side of the street and turn on the meter with no intention to arrive at the pickup address. (That’s ok unless you are on a busy main road) * I choose an address on Brunswick st but then the driver decides the pickup is the entry on a side street because your tracking system shows the street address unit entry is on a side street. If I plug in an address that is where I would like to be picked up from (not the side street) * Twice I’ve ordered a Uber in the city at 380 Queen st which has a loading area... the driver drops off another rider on eagle street then doesn’t pick me up on queen street, I call and they say they are coming .... but what they do on their end is probably say I’m a no-show or another issue which results in cancelling the trip which I get a cancellation fee for. I am courteous to the driver and I certainly never yell. My Uber app locks up so I can’t use it so whatever they are doing locks me out. I’m there without a way home and a locked app.

Service is good, app is so so.. I generally find uber drivers a good alternative to TaxiCabs. The app has a few features I’d like improved though. When rating a driver 4 stars the app gives a pop up asking what went wrong, I think 4/5 is a good rating without being great, nothing would have to go wrong to get a 4/5, it feels like uber are trying to push riders to always give a 5 star rating which makes the rating system pretty flawed. If you just want to know if the experience was good or bad you could have a yes/no closed question. The other thing I do not like is a feature that was removed - when the price is presented it used to show me if that was a surge price which was helpful, if I really need to be somewhere I can accept the surge and travel at that time, or if I have some time up my sleeve I can wait til later where more drivers are available. Now it’s unclear if I might be better to wait. I fee removing the surge notification is a big step backwards. Overall I really like uber as a service, but the app frustrates me.

The brand has lost my trust and money. I use (used) Uber a lot. I’m always running from one meeting to the next, and I’m never home so I request Ubers every day. In the past 3 months, I have only encountered BAD EXPERIENCES with Uber. Uber drivers who keep calling you and messaging you to find out where you’re going so they can cancel the trip (and no punishment for their poor behaviour), drivers who are rude and lack of cars in CBD MELBOURNE. What an awful experience for anyone who uses your services on a daily basis. Then there is NO SUPPORT NUMBER to speak with when your drivers are treating us like garbage. Where is the support? An email? Emails that you NEVER hear from them. Where is the system where drivers get penalised for cancelling a trip after 2 minutes, or when we’ve been waiting for 10 minutes and they cancel on you? How about reenforcing punishments on that? I used to be a massive Uber fan. You guys have seen A LOT of my money, but quality in Melbourne has DEFINITELY gone worse. A LOT worse. I have downloaded 3 other car services and you guys won’t be seeing my penny anytime soon. Get your drivers and your services to have a better standard. Get a better “support system” for the customers, because there’s a lot to protect the drivers but not a lot the people who are keeping this company open and running, us customers.

Wrong Prices Advertised!. I always schedule my trips ahead of time so that I don’t have to wait to see if an Uber is near by. Have had multiple problems with Uber but today was the absolute tipping point for me! I scheduled a ride and the screen in front of me said $9-$11 for the trip coming up. After the ride was over I get a charge of $29 to my bank! A surcharge! I was never informed of this surcharge before the ride reached my house because if I did I never would have got in! The ride only took 8 minutes! And to make matters worse uber won’t rectify that surcharge! If you say a ride is $9-$11 keep it at that price you said it was going to cost or actually let us know how much it would really be! Totally misleading and completely ripped off. And just the day before I had a ride with a driver who was checking his phone whenever it went off, barely looking where he was going and almost got us into a car crash! Do you know what Uber said? “We’re sorry that made you feel unsafe” are you kidding? Not even reimbursed for the reckless driving of this person they allow other people to get in the car with! Unbelievable Uber. You’ve really lost your high standing stature and customer service. Appalling.

Worst customer support system or best because you are the issue not them. I tried to speak to Uber multiple times about fixing my account as it was not splitting fairs. They gave me a list of things todo, all of which I did and then was told there was no issue with my account. Surprise surprise, when I go to order an Uber it fails to split with the people selected. I asked them to look into it and refund the ride as they had not fixed the issue in the first place. When getting a response through their “help” line, I kept on being told that it was my error and I could not retroactively split a fair, which is exactly not what I had done as you cannot do that. The fair alike all the other times before failed to split whilst in the ride. It was as if no one was even reading the messages I sent them, more an automated response picking up on key words. When I called the hotline they pretty much told me to hang up they cannot help I have to use the app despite not no one actually reading the messages. I was then told if I wanted help by a person go to the green hub, which I would have to pay to get there myself and go in office hours. To me it was a simple fix refund the fair and reset the account, but they obviously aim to give you the run around so you forget. Well OLA has been downloaded.

Worst driver!. Some how the street I was heading it didn’t show up on the Uber app map so I just put the suburb and as soon as I was in the car told the driver that, and to not to worry because I knew where I was going so I will indicate the way while we where in Brookvale. At least he new that suburb to go but to my surprise, next block he was going to turn right which I kindly said please continue straight, I have no idea why the GPS is showing you that way and he reply very angrily if I new where I was going or not? because he’s GPS was showing other thing, to what I calmly reply yes, I told you so when I was in, and then he try to turn left to the other line in order to go straight, he did not see a car coming and we almost crashed, so he got even more agitated, hit the dash board with his hands, very hard and I was seating next to him as I had to sit there as his car has only 2 doors, so being so close to him, seeing him so angry and hitting the dash it really got me scared! Kept my calm, kept giving the directions and thank God it was closed! I’ve couldn’t survive a long trip with him being angrily and hitting the dash board and Who knows what else! Have used Uber 3 times know, first 2 times got very nice and kind drivers, but this one pathetic!

Card Rejection. I don’t like how I planned on going to work and I tried to get an Uber but my card declined but I had money in it , it was honestly so stressful needing transport ASAP to get to work on time but there was some problem with my card apparently. The problem was so terrible that it wouldn’t let me get a ride , I tried contacting Uber support on facebook and they couldn’t fix it either . Firstly I tried logging into my Uber account by putting in my number and it said my account was disabled, I couldn’t log into my account so I decided to log into my friends accounts and add a payment method of my card and tried to get a ride and some issue came up saying “ oops, something went wrong. VISA-1234: Your payment method is invalid, please update your billing settings”. This was the time when I needed Uber urgently and it wouldn’t work . I even added my friend’s card to my account to see if that payment method would work and still, the same issue came up saying “oops something went wrong”. Like I really needed to use Uber and it wouldn’t work it was so stressful I literally lost a 10 hour shift tonight because Uber wasn’t working for me. Anyways I need my account to work because I love Uber and my past trips were always on time and quick so I would really love for the staff to fix this problem immediately so that I can happily use Uber whenever I need quick transport, thanks from Sarah.

Be more transparent about price surges please. Uber has been great. But the new hidden price surges feel deceptive. It asks you to know how much you’d be willing to pay to get from point A to B rather than being transparent about their base rates. When there’s a surge, you won’t know about it unless you travel that route often. When you go to query it through the app, the process is made as discouraging as possible. It’s a shame that a company that built itself on great technology and transparency has changed its model to increase their profits. I hear the argument about dynamic pricing being commonplace, like with airline companies. But the refreshing thing about Uber was that they didn’t go for that model. It felt like more of a Co-op than a company. Please return your transparency over prices. Update: I received a reply from the developers about dynamic prices being fair. I am not arguing their fairness - just how Uber chooses to communicate when there is a surcharge. The old way of seeing the surcharge before agreeing to it was more transparent to the consumer than the current hidden practice.

Uber tricks. Guess what, Uber is manually controlling trip requests now, that means the closest driver do not get the trip from the closest passenger requesting, passengers would have experienced that, that they often don’t get the closest driver. Price surge on Saturday and Sunday mornings are not due to high demand, but due to the lack of drivers in the area, (Drivers normally work Friday and Saturday nights till mornings then go home for rest, Uber sees that there’s not many drivers left in the city, Uber surge the area they want to, to get drivers and make the passengers pay for it, that’s why surge disappears when driver makes it to surge area, once Uber knows there’s enough drivers in that area, Uber make the surge disappear, you as a driver see surge is gone and left waiting for hours without getting any trip but you don’t wanna go home, ever wonder why? I will leave it to you. Now for the passengers; there are always more drivers available in the area than the trip requests made by passengers in that area, yes any time anywhere, you as passenger are paying more for nothing. I have to be honest Uber does not do this all the time, but at least 80 % of the time. There’s so many other tricks they play like geo fencing, constantly sharing your data etc, As a human being i had to share some of their tricks, you want cheaper rides but constantly giving away your freedom, your future and your kids, just like once upon a time the bankers fooled us and now we are stuck.

Drivers keep cancelling or scamming. Uber needs to be tougher on drivers. Had a driver last week confirm he picked me up while I was still waiting at the pick up zone and I could see on the map he never came anywhere near me. I watched on the map as he drove down the road, ended the trip nowhere near the drop off and I was charged the full amount for the trip! Put in a request for a refund but that takes 7-10 business days to go back into the account. Surely if Uber tracks both driver and passenger locations it should be pretty obvious that he left me stranded. Then today I tried to get a ride, waited 15 minutes for someone to accept the ride only to cancel a few minutes later. Once you accept a job you should finish it unless there’s an emergency, and in that case they shouldn’t be able to accept another offer for a time. This app used to be a great alternative to overpriced, scammy taxis but now they’re just as bad and nearly as expensive, pulling all the same bull that taxi drivers do. Update: still cancelling. Taking an hour to get a ride. Got cancelled on 4 times with ridiculous wait times and still costing me $45 to get to work. If you get cancelled on more than twice you should be prioritised, driver should have to contact to cancel and you should get a heavy discount. I’m just trying to get to work and lazy drivers are going to cost me my job in that case I will sue for lost income. Fix this app.

Not happy. So the other day I bought a ride that was $35 but when I scheduled this ride they came early they came 10 minutes early when I scheduled it for 820 they came at 8:10 we didn’t leave the house till 820 because we scheduled this ride for a certain time for purpose and then when we went out to ride our Uber he charged us $42 for weight time fees when we were in the car but 820 as our schedule ride was supposed to be so I texted over and asked Uber for a refund they said they gave me a refund but I haven’t been given a refund so they’re lying this is so unprofessional and I’m not happy they obviously don’t communicate and this is just very frustrating because I have a set amount of money for an Uber for it to change price when I’m out of the Uber this should not be ok and not happen I understand that some people do take a while to get in the Uber but in this case we scheduled our ride at 8:20 we got in our ride at 8:20 though it’s the Ubers fault for coming early on our scheduled ride we told him to come at a certain time not 10 minutes early so that should not be our fault and we should not be charged for that he shouldn’t of came early.

Been a long time customer but honestly couldn’t recommend them.. I’ve been a long time user of Uber, and have spent more money than I’d like to admit. I always used the app under the impression that it gave the drivers some accountability long absent in the cab drivers of my city who I have come to despise. However when I found my phone stolen by a driver, who openly picked up the phone, grew hostile to my partner when asked for any time of pickup, ignored all further calls and disconnected my phone so it couldn’t be tracked. Uber was honesty less than useless and it took police involvement to bring the whole issue to an end, the company basically operates on an “oh well you signed the terms and conditions” basis and I have no doubt Adele will not be punished further. Additional whilst not necessarily Ubers fault, the drivers are consistently creepy and invasive with questions and actions to female passengers and rarely seem to face any consequences. For female riders I recommend using Shebah or for that matter any service provider that offers some kind of actual punishment for a culture of harassment amongst drivers.

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Dishonest App. In many occasions, Uber deducted money from my cards unjustifiably and their customer service is usually unwilling to solve any issues. They’re just defensive and will respond with lies, which are proven lies by my bank. Using this app is just a waste of time in addition to being a waste of money.

Disappointed. So far, all my experiences with UBER had been great. Today, however, I was so disappointed that unless the cancel charge is dropped I will never use your services ever again. The last driver was not waiting at the corner as agreed. He waited half a block away behind a few taxis. Finally he pulled out and that was the moment I saw him for the first time. I tried to wave at him but he simply changed lanes and passed me by without stopping. So, I will not accept your cancel charge and will report you to VISA unless you drop the charge. Otherwise I will also tell all my friends about this terrible experience. Also, your driver was extremely rude afterwards when he wrote his messages.

Bad service. No support, no phone number you can call and figure your issue out. Just and endless menus of FAQs. Easier to take a taxi.

Scamming. My grandmother and I just noticed in our bank that Uber is doubling charges. 11 charges in one day they are scamming our money.

Uber sucks. What a garbage company

Account Disabled. My account has been disabled for more than a year. When I contacted them to find out why, the company informed me that I owe them $80 bucks for orders made in December 2019. First of all, I didn’t use the app during that time period and I could have been stranded somewhere!! Like I need my account active. So stupid!!

Support. Want customer support? Don’t look here. Use Lyft or literally anything else.

Vancouver BC. Do not use. Very lazy drivers. Average 30 minute wait for a driver to accept a job. Canadians are very lazy.

Bad bad bad Uber. Toronto police have charged an Uber driver in a string of alleged sexual assaults dating back to December 2017. In a release, police say the first alleged incident took place on Dec. 16 of last year near Blue Jay Way and King Street West. At around 2 a.m., officers received a call for a sexual assault. Police say a 31-year-old woman was out with friends when she ordered an Uber ride home. She was picked up by an Uber driver, but police say it wasn’t the driver assigned to her. Police allege she was driven to an area and sexually assaulted. On April 18, 2018, police received a call for a sexual assault near Bloor Street West and Madison Avenue. In that incident, a 19-year-old woman was out with friends and ordered an Uber ride home. Similar to the first alleged incident, the woman was picked up by an Uber driver, but not the one assigned to her through the app. Police say she was driven to a Once inside the vehicle, police s

Shady. My covid 19 return test kit voucher didn’t work because of some of the restrictions that were not presented to me up front and transparent. Until this is resolved and my charge is ferunded I will not be using uber anymore.

Calgary, AB. I have not taken a taxi since uber came to Calgary however, there needs to be some serious updating done to their GPS. It constantly routes the longest way possible to every destination. The drivers would complete rides at least 10 minutes faster for everywhere I go if the GPS was better.

Tipping. Why can’t I add my own tip amount instead of chosing the options that Uber gives ? Also, why does Uber take a cut of the driver’s tips ? All 100% of the tip should go to the driver

always on tracking. Gone!. they removed always on tracking, 5 stars!

Worst of the Bunch. Sure Uber has become the ubiquitous alternative cab co but they are far from the cream of the crop, in fact I just hate using them unless absolutely necessary! Drivers never speak English, the fares jump around like crickets and they screw their drivers around... Lyft for me thanks!

I accidentally complained in a review. Why is there no usable phone number to contact anyone in Uber? I realized that I had complained about almost every driver I’ve had while thinking I was complimenting and I have no way of correcting this. PLEASE POST A USABLE PHONE NUMBER FOR THESE ISSUES!!!

Uber Eats Scammy. Do not recommend Uber Eats. My order was missing an item and the other two were wrong. Submitted two complaints that day that went ignored. Followed up next week and now they can’t do anything because it’s been a week. Customer service is all copy and paste. How do you get away with charging people for things they didn’t even receive..?

Always double charging!. I’m not even talking about constant charges and reverses that happen with EVERY trip. I added a second card to my account and guess what? I got charged on both cards for the same trip!!

Almost missed my flight. Very disappointed with Uber. It showed a driver was coming to pick us up and then, at the last minute it canceled on us. It was too late to call a taxi. In the end we had to take our car to the airport and pay for the parking for the duration of our vacation. I’ll never take Uber again when I am pressed with time. I never thought they could do that: book a ride, track it and cancel just before the pickup.

So so bad.... Tried connecting to a driver for over 20 minutes and each time didn’t connect me to anybody? But when I call a regular taxi they show up no problem. Seriously don’t get it

Not a valid or responsible choice..... The app said a ride was on the way for an hour... we actually waited. Only wanted to go from Richmond Hill to Aurora at 12am... Apparently the civic address was "unrecognizable" Anyways the Cab company found us fine and within 12 minutes of us calling. Wouldn't ever use again...

No payment option ?!. My credit card attached to my account has expired, but the app won't allow me to edit or delete my form of payment. I guess I won't be using Uber then...

Editors choice. Really?? Either the “editors” have no discernible social conscious or are something that rhymes with plumb

Misleading advertising. Promo code discount for the first free ride advertised on Google Maps isn’t working. Just misled me causing to download the app and create an account.

Price. I Was aware of the increased price due to the high demand of Uber drivers in my area but I was not told by the Uber driver that the high price continues when my friend got dropped off at where the original location was and I continued the Uber. So if we all got out at the original location then called another Uber it would have been quite less due to the low demand of Uber’s needed in the location of that house. A lack of communication caused my bill to be quite a lot more then it needed to be. I paid $118 for a ride that really could have been a lot less if the Uber driver was fair and explained a cheaper option for me. I thought the cheaper option would be automatically used but it wasn’t and the Uber driver decided to not tell me about it. I get he’s trying to make as much as he can but would honk a company this big and one I use quite often would try and help me out as much as they can for a fair price

Rude racist and unfair. Customer service always sides with drivers, very bad service

Poor customer service and terrible GPS. The last few rides were terrible. Drivers took the wrong GPS route to arrive at my house. I kept having to cancel and find new drivers. The last driver left me 10 minutes from my destination. And after contacting Uber, they only gave me a $3.80 credit as a compensation, and refused to adjust it.

Contact Support. There is no contact support or number to reach any rep to inquire about the app or scheduled trips. In the website it says to go to the menu > help > tap call support. I wanted to see where I can verify the scheduled trip and how could I change that and needed to find it fast. How come you guys make this so difficult to find? Also in your help menu, it would be faster if we can do a search of what kind of inquiry we have, rather than trying to click through every single one trying to find a number. Just. Terrible.

Horrible...ive already switched to lyft. I requested a trip for the 11th and the driver drove 10 min away from my house🤦🏽‍♀️so i ended up canceling the trip so i could call another one. Uber took out over $30 in 4 payments from my account as a result of me cancelling the one trip. There were 4 different payments taken out for 1 cancelled trip and noone else used my card or had access to it. Uber keeps sending me the same message when i contact them in the app saying its an authorized hold and ill get it back? But my bank has told me these are charges and not authorized Holds like what was stated. As well as the fact its been days and all theyve done is refund me 19 cents for a waiting fee from a previous trip (which i never asked for?) ...a hold doesnt hold for longer than a day as stated by my bank and today is now the 21st. None of these payments have been returned yet and i took no trips that day. It was a cancellation. They cant explain why i got charged 4 times for a cancellation and theres no customer service line to actually talk to a real person and get this resolved. im reporting this to my bank as fraud so i can get my money back and I encourage everyone to check their bank statements if using this company because just reading the reviews this is a regular thing for this company. A bunch if thief's smh

Confused customer service and would not accept credit card. Signed up, tried to use a Visa and other credit cards as payment method, did not go through. Checked with banking institution and all checked out fine it was Uber not registering the correct merchant ID / Name. Went online to find help from Uber - No phone # to call into Uber for help as a rider. The online conversation help produced multiple customer service reps being confused and repetitive (one saying my card was expired when I never had one in there in the first place, and was not expiring until 2021, the others saying the cards in the system were invalid.) When they asked for a screenshot of the error they finally agreed to manually enter it in. When I gave them the information another rep replied to say cards were expired (argh!) and asked for last four digits of card. Provided them info again when they finally said they tried to enter card # manually but it won’t go through. Asked me to use other cards (again they are not listening as I had already tried 3 others with the same outcomes). Seems like customer reps possess terrible reading skills and basic comprehension of my customer related issue. Solution: downloaded Lyft with no issues.

Not what it used to be. Price keep going up and so does the waiting time…

Be careful with extra charges. Woao I’ve had so many issues with this app lately. This issue has happened twice already: I have taken an Uber express (it is supposed to be cheaper than all the other choices ex: $9), and both times I have been charged double next day...ex: $19. It ends up being more expensive than Uber X. It doesn’t make sense. Always check your bills. Also one time a driver canceled my ride when I was still inside the car. I dont know if it was unporpuse or not, And my bill was double the price as the original amount. I think Uber doesn’t have a reliable service. It used to be good when it started but now it is terrible. mostly when customer service does not even have a real voice. I would wait for my refound then I will definetly cancel my account.

Cleaning fee OVER THE TOP😤. I made a mess and got charged 80$. Not going on an Uber again. I find this unfair. The mess was very minimal I even tipped him and I offered to help clean but he refused. I’m very furious do not recommend at all!

Cant find middle eastern food. Tried look for Palestinian cuisine but for some reason I couldn’t find any. I used to be able in the past but something changed…DELETE

Worst. I hate how they always said that I have outstanding balance but when I checked my bank account it shows that I a paid the every ride. I have been having a lot of problems with this app a lot! If only we have other ride in my town!

Why?. Why does it cost people I’m with $10 to get somewhere and it cost me $20?????

HORRIBLE CUSTOMER SERVICE. USER BEWARE . It is physically impossible to get in touch with Anyone at customer service with this company . My driver took a different route then expected because he didn’t want to be stuck behind a train and UBER CHARGED MY VISA 100$ . So a 30$ ride turned into 100$ . They said it was just a temporary HOLD on my card then refunded me 50 cents for the ride . Watch out for this company for extra charges . Check your visa statements . Support your local cab company . Didn’t think Uber would rip off its users . Out of all companies

Loot. Uber charged the double price of what the application showed.I lost extra 22$ for calling Uber Express Pool.Had to walk a fair distance to reach the destination.

Uber is racist. Uber is discriminating upon people based on their skin colour. Hope a class action lawsuit kills it.

Why??. Cost more than taxi, what is the point of Uber? Taxi - $35 to airport including tip. uber - $35 to airport not including tax or tips. Is this a joke? First time opening map it freezes on map. It wants me to set pin but goes no where. Time to delete again.

Trip to South Health Campus. Driver got lost. And didn’t apologize when I said I’d be late for my appointment. Not pleased. This was my first Uber experience

Needs work. So many drivers abuse the app they take customers and they don’t go to the pick up spot and they wait for the customer to cancel and if they don’t they’ll send a message saying there’s traffic can you cancel knowing that they’ll keep the money and the customer would get an extra charge. Also if the customers cancel because the driver never came they still get charged like they are the reason the as the why they were never picked up

Lack of training. When Uber first started, cars were clean, fairly new, drivers happy. Now, dirty cars, old and broken looking, some drivers very poor in driving abilities, they lack experience behind the wheel and are scary to drive with. Uber you need quality control and training before you loose your customer base.

Too expensive. Taxis are now twice as cheap. Uber is not what it used to be.

Existing account.. I have been trying to sign into my Uber app for over a month and not a word from the company. Emails, calls, Twitter, and Instagram dm’s I’ve expended my options. No place or option to log into an exist account and when I enter my phone number and email it says the email already exists. Won’t let me sign in through social accounts. At least theirs Lyft

Super Scammy. Awful customer service. Left my phone in the car, the driver ignored our calls through the app until we marked my phone as lost through find my iphone. Only way to get it back was to pay their scam driver $250 or he wouldn’t deliver it, when they specify it’s only $15 to return a lost item. Reached out to uber and they refuse to do anything about it because I didn’t book the ride. Update - Uber ended up contacting me about this review, but after submitting the info over 2 weeks ago i never received a response, and neither did my friend who booked the ride. If you feel like spending a night out fighting with a driver to pay an outrageous price to have your belongings returned, this is the app for you!

False cleaning fee. I had no issues with this app until a few days ago, when I driver falsely added a cleaning fee to my trip. I had brought no food or drinks with me and did not vomit in the car. When this was reported to Uber customer service, they sent me a photo from the driver with a mess on the window and did not remove the charge. It was a photo of a mess I still did not cause. It is incredibly difficult to hear back from anyone regarding the issue and I still have the charge posted on my account. I would still like this to be rectified.

Payment problem?. I just installed this today and i entered in my paypal account and my debit. Once I try to book an ride, it says update payment?? or wrong payment

iOS11 let’s you do this anyway. Poor marketing attempt. iOS 11 gives users the right to set location services to “only while app is in use” to combat the slimy behaviour Uber popularized with the - either you always let us see your location or you don’t use our app crap that they tried to push down on consumers. The update in iOS 11 is a direct response to this slimy behaviour. Don’t try and market it as anything else.

Uber drivers are unprofessional and Uber charged my credit card even I didn’t ride. Uber can’t be trusted anymore. Most drivers are not experienced n cancel the trip most of the time. Drivers are unprofessional and they have no sense of location. Today I needed the Uber but the Uber driver cancel the trip because he couldn’t find my location. The location was in the intersection. How he couldn’t find such an easy location. Lol. The driver intentionally cancelled the trip. Very unprofessional. Also, Uber charged me from my credit card full amount for the trip $31 n not yet refunded. Later, I had to take a taxi to reach my home.

Fees. Their cleaning fee is absolutely a rip off. I spilt a little bit of my drink, offered to clean it, tried to clean it but he kept waving my hand out of the way. Been using them for over a year everyday. And now they have charged me 100$ for a trip that is 20$ and it’s near Christmas I must add.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

No refund policy. I recently ordered an Uber for pick up at the MGM grand in Las Vegas and set a custom pick up point. My trip was immediately picked up by a driver that was obviously sitting on the premises, but was not anywhere near where I was. The MGM Grand is a humongous hotel, so it would’ve took me a good five minutes to walk to this guy in the sweltering heat after working all day so I called he didn’t speak English really well or didn’t feel like coming to my location. Either way I canceled the ride and was charged an eight dollar fee for his trouble. I then proceeded to call customer service and was told that they’re not really customer service and have nothing to do with refunds and she directed me to the website and told me I would get help there. I did find the section labeled dispute, a cancellation charge and when you click on it, you actually can’t dispute it at all. It just informs you that you have to pay for the driver’s trouble which he spent none of considering he was already on the premises so I am just out eight dollars and there is nobody to call and talk to to about it at all. I don’t like having my hard earned money wasted, and this is obviously something they have to deal with often or they wouldn’t have completely missed out on having a customer service phone number. I won’t be using Uber ever again. There are other companies or taxis still available. If I was you I suggest that you do the same if you don’t want your money wasted.

My driver didn’t pick me up and still charged me.. I had a horrible experience today. I was in front of my hotel and I received a message to go to a street I never heard of. My husband and I had five pieces of luggage between the two of us. The message said that my driver would be three minutes. My husband and I had to walk through a huge crowd and it was difficult with all of our luggage. I received the call from the Uber driver and I said we were told to go the wrong way. We had only been walking three minutes, so it couldn’t have been too far; especially since we had to walk through the crowd with all of our luggage. He then told me we were too far away, he wouldn’t pick us up and to put in a ride request again and then he hung up on me. I saw a taxi cab driver and then went with him because I didn’t want to risk missing my boat. This has been my only bad experience with Uber, which I wasn’t completely angry with. Then I just received an email stating that I was charged for a ride that I didn’t receive. I should not be charged for a ride that I didn’t receive because I couldn’t get to a pickup spot in less than three minutes with a big crowd. Then to top it off, I had to pay a cab driver $20.

Navigation and multiple stops. The driver did alert me to add a stop before picking me up. There was some frustration after asking him (after he’d picked me up) if he would be able to bring me to Starbucks first being that I wanted home to be my final destination. He said that he can’t do multiple things at once and seemed to be overwhelmed. However, he did quickly pull to the side of the road and make a quick solution which was making it as if he already had dropped me off to my house and then he took me to Safeway to get my Starbucks instead of the Maui Lani area since he didn’t know this side of town. I was ok with doing that in which it ended up being closed. I’d preferred to have gone to the Maui Lani Starbucks instead but fed off of his frustration and just chose to make things easier. I think that in the future if Uber were to make it easier on both ends and make it possible to alternate stops or even add a stop while in the ride they would not only make the customers ride more friendly but also they would make more money that way. Lastly because the driver made as if I had already been dropped off at home and then we added Maui Lani Safeway on as a stop and I had already had Maui Lani Starbucks as a stop I’m not sure if or nor was I informed if I’d be charged extra. All that to say the driver lightened up and we both took this as a learning lesson in the end how to book multiple stops. I think if he had not canceled the drop off or made as if I was being dropped off on a customer side maybe I would have been able to alternate my stops but maybe not since the drive was already in transition. I appreciate Uber just when things get frustrating like that my ride does not end up as a 5 star. So that is why I am giving a rating of 4 based on my experience tonight.

The service experience is declining. While I think the service Uber provides is very useful, I have found that of late the service experience is declining. Recently when requesting a driver there’s a typical 5 min waiting period before they start to connect you. I think this may be a grace period to allow users to cancel, but then there’s an additional wait for drivers to arrive. I think that it should be possible to allow users to connect immediately and incur the cancellation fee if necessary. Either way this is fine, however recently multiple drivers have cancelled after 5 mins + some. In one case, while waiting for a driver , I found that the driver’s estimated arrival time was increasing. When I contacted the driver, they informed me that they “had to” go a different direction and asked me to cancelled. I told them that they should cancel, as I canceling would incur a fee. I found this unacceptable as I was trying to make an appointment at a given time and had given my self enough of a buffer by requesting earlier, as a result what should have taken 9 min with 15 to spare, made me lose 30 mins in waiting then being cancelled with out proper notice. I had to request additionally, saw a second charge for the ride on my card, then wait an additional 5 mins + driver arrival time. I think the service used to group riders might be related to this, as riders seem to be added to existing trips without confirmation from the drivers. I think these issues need to be addressed as they made a bad experience for the users.

Impossible to get support. Uber is great if there's no issues. The problem is that there are a lot of things that need human interaction and support. Unfortunately, Uber leaves passengers hi and dry. I've used Uber over 3 years now. Usually it's a great experience. Today, however, I was stuck in a situation of committing to a $6.60 5 minute ride, then it turning into a $28, 30 min terrible experience. Time matters, and when a driver has issues picking you up from a clearly labeled business with a huge street front sign, and ends up 10 minutes away, you shouldn't be responsible for paying the cancellation. Second driver spoke no English; all he could say was "I'm at office" (my pick up point was Pep Boys, nowhere near any offices or office buildings) and "yes this is Uber." That's not very useful in trying to coordinate how we can meet. So after 5 minutes of trying to communicate with him while standing in the street looking for him, I cancelled to find another driver. Of course Uber gave me the SAME DRIVER this third time. Somehow he found me. He tried to drop me off at the wrong location, so I told him "the other side of the block please," and he didn't understand anything but pointing. I eventually got out and walked. The worst part wasn't this experience. It's not being able to get human support, even if it's just an email chain. Plus, I've been charged for the trips, and two cancellation fees. Yes, Uber refunded me back one of them as in app cash, but do you seriously think I'm going to use Uber again?

Don’t believe the hype/ only good for quick pick ups. I have two MAJOR issues and at this point I’ve had enough I’ve contacted customer service multiple times but still have the same issues . First issue is that every time I use uber for a few days in a row I start to see random charges on my cards days after trip this started with couple of cents then went up to as much as $15 three when I say I want my account closed I get a refund which is great but no explanation. Then after a while the same things happens again . My second issues are your unprofessional drivers , it should be required for ALL drivers to know how to use and follow gps, and also have MANNERS I took an Uber the other day and because I was rushing I stuffed my phone in my purse and it canceled the ride the diver then forced me to either get out or pay him $10 Even though I showed and assured him the money had been taken out of my account . I then gave him the money was double charged and the response was I will be charged less! Not refunded. So I ended up paying $17 for a $5 ride. And because you choose not to have a over the phone customer service I now have to wait days for a response meanwhile I’m being changed for this poor poor service ! My job has been considering using uber for the company nurses but I have suggested other wise ! I would never recommend uber until you have better customer service ! The only good thing is that they arrive fast , and depending if the drive knows how to use a gps u might take a 2hr trip just to go up the road and STILL BE CHARGED

Thieves. Uber as a whole are some liars and thieves. I get an Uber last night and the driver starts the ride before he even picks me up; I cancel the ride and get charged a fee. Thinking “it’s okay I’ll just get another and get that one refunded,” I did just that. Little did I know uber never gives your hard earned money back, they only give you a credit to FORCE you to keep using the app. They thought that an $8.10 credit would be enough for a $16 charge that they took from my account. The first time this happened they booked me with the dirtiest/nastiest driver I’ve ever had to ride with.. this man’s car was filthy beyond belief, throw up on the passenger door, car smelled like fecal matter, dog hair literally EVERYWHERE… I contacted Uber support to let them no how dissatisfied I was and how NOBODY that pays money to use this app should have to ride in filth like that and also to get my money back for the trip… a $20 trip and Uber gifted me a $5 credit…….. they absolutely REFUSED to give my money back and also stopped responding to me all together once they sent me that $5 credit. Don’t use this app at all; pay a couple extra for LYFT. This app is TR*SH and they are CROOKS. Definitely seeking legal advice, should be Against the law to refuse to give people their money back.

Lost Wallet. I left my wallet in my Uber . Contacted Uber 10 Mins later and I was certain it was left in this car .My Uber drivers name is Dyron driving a Honda civic Tag # 19BVYG in the state of Miami . Funny story is that I have no number to call so I am basically chatting with whoever from wherever. The agent kept saying we will contact the driver . My driver disappeared from 9am- 11am the next day. I contacted 5 different agents desperately because I knew for a fact it was there . They all came up with the same solution we will call your driver . I had cash inside 700$ from my vacation and Ofcourse my license and Credit cards . Wake up at 11am contact Uber because I still have no update , no email no follow up . On my last conversation with another Agent named Mark . He said the same thing I’m going to try to contact your driver . Dayron Magically answers this time saying he didn’t find anything. Ofcourse he found it and I’m certain he took it considering I had cash money . Honestly I don’t care about the cash but at-least have some respect and professionalism and return my wallet with my cards . He said he didn’t find anything 24hrs after he disappeared. Uber doesn’t give you an option to call the driver just the option to contact an agent . I needed to speak with somebody an actual human not some agent from another continent . Lastly Uber agent said “Friendly reminder to check all your belongings before leaving your ride “ Wow Uber great great customer service” Im sorry I’m human things happen and I thought Uber had integrity and better policies in place for these scenarios . Instead you wait and wait and wait and NOTHING . Never ever riding Uber after dealing with such poor customer assistance .

Uber review Las Vegas. I use uber as my main source of transportation. It’s cheaper than owning your own vehicle, paying insurance, gas, and maintenance. I used to ride a bike, and walk, or ask people for rides. During the hot summer days or windy days throughout the year, it takes a lot of weight off my shoulders. I work at a grocery store and already have to unload and fill hundreds of cases a night. Uber drivers are almost 99% of the time professional, and also polite. If they’re not up to par with “high standard” customers, I can guarantee they get you from point A to point B without any worthiness of complaining about anything. No matter what time of day it is, I can call an Uber and there’s always a driver 10 minutes or less away. Some riders take for granted the convenience Uber offers them. Uber pool is the way to go if you’re looking for a cheaper fare, but it is a pool ride and you could end up picking up one or 2 other riders and it may not be convenient for those who are impatient or in a hurry. This makes it stressful on the drivers, they are just doing their job, and that’s the deal you get for a bargain price. If there ever is anything worth complaining, respectfully notify uber and I guarantee they’ll take care of you as soon as they possibly can. They also offer rides passes every now and then for 28 days for $10 to activate cheaper fares for pool and UberX rides which I snag any time it’s available. All in all, great service. I call uber a win, win, win. It makes life easier for the riders, drivers have the opportunity to get paid while cruising the city and meeting new people, and the company itself makes a few bucks and the system just keeps rolling and improving.

Horrible Customer Service. I ordered food the other day and the food never arrived. I proceeded to try to contact support, but the links just ended up being an endless useless loop. Clicking on the missing order link led me to a list of my past orders which led me to the missing orders link. It was extremely frustrating to not get a chance to talk to an agent or at the very least even get connected to the support bot! I even tried scouring the internet for ANY number that would allow me to get in touch with an actual human being. I found a number on Reddit which only took me to a voice email saying that the only way to reach support was through the app or website which I’ve already tried for the past 15 mins. Not only that, but since the order never got here, they charged me for the price of the food without the BOGO promotion so the charge on my debit card was doubled. A few days later seeing it reflected on my bank account, I went back in the app which FINALLY gave me the option to connect with support SOLELY because of the fact that I clicked on the “missing food” option past the 48 hour “no refund” policy. The conversation with the support agent just went along the lines of “there’s nothing I can do now that it’s past the 48 hours 🤷‍♂️” where I didn’t feel seen or my concerns heard. I’ve honestly never written a review for any app in my ENTIRE life but the amount of frustration I feel about this whole situation compelled me to do so.

HELP! ALL PAYMENT METHODS DECLINE, ALL CARDS ARE UP TO DATE. I am unable to use my Uber or Uber Eats accounts. I have tried every practical approach from chatting within the app to calling customer service - and nobody is able to assist! Each of my payment methods on file I confirmed are in good standing and have no issues. I have done everything from deleting a reinstalling the app, removing and adding payment methods back. I have even added Uber Cash to the app and the app will not let me pay for rides or food with my Uber Cash! It is genuinely perplexing how nobody is able to assist! I have level 1 telling me my account is in good standing no issues, and then level 2 saying there is a problem and they can't help me. "We are unable to process the selected payment method for this trip. Please select a credit or debit card issued in the US." Every credit card I have has been issued in the US, and even when looking to pay with Uber Cash I get an error message. My ask is simple - I want to be able to use Uber and Uber Eats again! I want to give Uber money and I can't have services rendered that I'm looking for. I am looking for someone state-side to call me and tell me what the issue is so I can resume using Uber again, even after this very frustrating experience.

Charged Multiple Times for one trip!. I’ve been using uber for quite some time and have been frustrated several times with their drivers and overall customer service. Sometimes their drivers will leave you at the wrong location, or even take a longer route to purposely charge the customer more money! Worse of all Uber doesn’t have a consumer customer support phone number where you can call in and discuss whatever issue you may have with the drivers! Because the drivers are independent contractors, Uber does everything possibly to not take responsibility for a lot of the inconveniences that you face with these people. I was charged Multiple times for one trip and I’m still fighting this nonsense. I’ve started to use more yellow cabs, and more Latino cab companies again because I feel like the hassles that come with Uber are unfair to the consumer and prove they don’t care about providing us with a good safe experience. I rather pay in cash with another company than pay with card with Uber and get disrespected by a team who does not take priority in fixing the errors caused by their irresponsible drivers. How easily companies will charge you money, and how difficulty they correct their errors says a lot about who they are and what their core values really represent. I personally recommend apps like First Class where you have the option to pay card or cash, it’s less expensive than Uber AND you have direct contact with customer service if there is ever an issue. I’m so disappointed, Ubers lucky I even gave 2 stars.

Lost item. This is a convenient source of travel minus the drivers with a terrible attitude, and slight racism..but I've been using this app for quite some time, and recently I left an item in the driver's car. My first time doing that, I reached out to the driver……. Informed of my predicament, mentioned he’d call me back in a few but never did.. Yes it's my bad for leaving it there by accident but aye we're humans no one is perfect! And this item held a lot of sentimental value plus it wasn't cheap. I reached out to support and they were no help. But what prompted me to write a review is the fact that y'all were willing to grant the driver $20 in compensation… However, refused to find a solution to my missing item that I for sure know the driver threw out or took.. I called that man 10 minutes or less after exiting. Y would u dispose of an item so swiftly? Uber has truly shown they don't care about the customers at all.. We aren't the main priority and that's crazy before it's our money that's spending. I legit thought about deleting this entire app and canceling my membership. It is the principle, that life is already hard and has unnecessary obstacles through out the day sometimes. So why add to it? Idk I'm still hurt because my item held sentimental value, regret taking Uber that day. I know if it was the local taxi would have gotten my stuff back

Inaccurate Timetable and location service. I decided to download the Uber app and off the top I notice they’ll tell you you’ve got a ride coming in five minutes and it’s five minutes later and it’s still five minutes. I’m telling you where I’m at but the location services on the Uber app has me half mile up or in the front of a parking lot and I’m in the back about to miss my ride, but what took the cake was, I was at the mall at the food court. The app for the location says Popeyes OK I can see on the map, the car circling across the street over by the Target. I already had noted I have black and white on the person doesn’t answer. They’re three minutes away now they’re seven minutes away and the three minutes or three minutes for like 10 minutes she didn’t answer the phone so that I can see where she was. My phone was getting ready to die and another person got the ride. It was by Gods grace that I got in touch with him before my phone died. He told me don’t worry I’ll find you. The app brought you to JCPenney which is next to the food court or Popeyes, however it takes you to the other side of the mall where the store is vacant. wouldn’t that make you call the riderto see where exactly there located. So kudos to the guy who came and found me a handicap person about to melt in the heat. Thank you Jesus.

Can’t get refund. I downloaded Uber about 5 months ago, just to see how much a delivery would cost, and then I deleted the app. Just recently I checked my bank account, and noticed a $9.99 purchase for Uber One, which is weird, because I don’t remember ever signing up for a subscription. I thought to myself, “Well, that’s weird, but I’m sure the customer support at such a large corporation must be pretty good, I’ll see if they can help me.” So I look up the number for Uber support, and to my surprise, I wasn’t able to find one. I was told to redownload the app, and use the in app customer support, which is what I did. I explained to the representative my situation, and even mentioned how I’ve never taken an Uber ANYWHERE, and have never gotten a delivery. Yet I was told again and again that they were only able to refund the current month, and the previous month, and that every other charge would remain, which is absolutely ridiculous. I understand that $30 is nothing to a massive company like Uber, but $30 is make or break for me. It seems like nobody will listen to reason. I’ve been conned out of $50, only to be refunded $20 and get treated like that fixes everything, and that I should be thanking them, despite not returning the other $30. I just want a refund for a purchase that I CLEARLY didn’t intend to make. I’ve never had this issue with ANY other company, and this is such a poor showing from you, Uber. Somebody please make this right.

Disappointed. I’ve been riding with Uber for 4 years and I’ve seen all the changes and updates since then but this time around, I can’t bear to use the app anymore despite needing transportation. I live in the San Francisco Bay Area and I’ve never had an issue finding rides till now. It takes over 5-10 minutes or more to find rides sometimes and it always gives me the suggestion that there's a ride nearby but for more money. I’d press it and it has me wait long again and it’s ridiculous. Then turns out that ride is no longer available and they keep giving me suggestions until there is one available. It’s very frustrating when I have places to go and it’s delaying me. Also the prices have gotten significantly higher and it’s never a definite price. Yeah, I understand the extra charges after time and distance and stuff but it goes up dramatically sometimes and even after a few days, there’s random extra fees that they charge my credit card. The drivers never answer or communicate anymore either and I often have the issue where they stay in one spot and don’t move until they cancel, ask me to cancel, or if enough time has passed that will force me to cancel because they would not move. They’re never punctual or the pickup ETA is never really right and you have to wait longer. I had always loved Uber and the reward system but it’s getting really frustrating to deal with it sometimes. Better to use Lyft at this time for their definite and non-changing lower prices, their punctuality, and their quickness to get you a ride because I’ve grown so disappointed in Uber and it saddens me.

This Review is Written because Uber does not give you the option to provide feedback in the app. This review is written simply because Uber does not give the customer the opportunity to provide feedback in the app. As a long-time Uber customer, I have experienced many issues over the years, and almost all of them have been problems with the application and/or Uber’s software. I have never had a problem with a driver. However, my most recent trip was the last time I will be using Uber. The application is ludicrously incompetent at matching customers and drivers in the same location. Tonight was merely an example of what has happened all too often to me when using Uber: the application displayed to the driver a location that was more than a mile away from where I was. On my app, it showed the address that I set as exactly where I was. Yet, the driver was more than a mile away claiming that he was at the address I requested. I was treated rudely by a driver who thought I was in the wrong, because he simply followed the directions given to him by the app. The real problem is the gross incompetence on the part of Uber for making sure the location services on their app work properly. These errors, which are solely the responsibility of the company, could likely (and probably have) result in dangerous situations for the customer. I am even more upset that Uber (to my knowledge) offers no medium inside the application for a customer to voice personal feedback. I am extremely disappointed.

Constantly overcharged and creepy drivers. 1. No systems in place to ensure they haven’t hired a driver who will ask for your number or a date the whole trip. Clearly they just hire whoever to make more money. 2. Customer service is simply automated answers sent back so you’re needs and requests are typically not acknowledged. Yesterday my trip should have taken around 20 mins but took over an hour and even indicated there was a delay. When I wrote in the automated response said if it was longer than that 20 min estimate they would review it but when I confirmed it was the response literally said responses like mine are “invaluable.” 3. The maps take you on routes that will be longer and more expensive. 4. Uber allows other riders to be picked up even if you’re right near your destination and picking up another rider takes you completely out of the way and leaves you in the car for even longer. 5. Express encourages drivers to drive past your destination just to not have to drop you off at your destination. It’s very clear the point is to have to walk a bit but when I’m driving past my home to get to where it’s saying to drop me off it’s pretty frustrating. And 6. passes! I use this app all the time, and never get them. When I used to get them they were less than half the price I’m currently offered. Mind you - I used to set if for to my old job which was 30 mins away, and my current job is about 15 mins away. How does half the time and distance equal double the cost? This app is not designed to be useful or efficient for riders. At all.

Worth every penny. I used to use Lyft because the price was less expensive than Uber. Well, the truth is you do get what you pay for. I worked in a semi rural area and clocked out at 11 o’clock. I did have the option of leaving at 10:30 because my employer knew that I relied on car service. I would use reserve ahead with Lyft and book a ride for 1030 as soon as I got to work at 4 PM, but I constantly had my heart in my throat waiting to see if I would actually get picked up well this one night I got passed off between five different drivers, who made up excuses why they could not come and pick me up. I was practically in tears thinking I was going to have to sleep at work when I said what the heck I’ll just try the Uber app even if I have to pay more. Low and behold, the Uber app told me they could have a car at my front door of work in three minutes and it was less money than I was paying for the Lyft ride. I had already reserved with Lyft, but I did not care . I jumped on it. I pressed confirm and pay before I could even pick up my work bag and pocketbook my driver Scott was sitting outside my door. you have won me over from Lyft! Never again will I worry about getting home thank you Uber and Scott!!!

Needs Better Business Profile and Customer Service. With Lyft, it’s SO easy to add rides (even past rides!) to a business profile, and they will create a nice little report for you to send to employers... it’s great! With uber it’s very frustrating because you cannot retroactively add a ride to business profiles, it must be done before or during a ride? And you cannot manually send a report, it’s on a schedule on uber’s time. This needs to be fixed. In fact I haven’t used uber really in almost 3 months because of it. The only reason I still have the app is because I still need to go in and screenshot 20 different rides, How irritating! Also, I have tried time and time again to contact uber about this or other problems, but they give me the runaround in customer service (which is basically nonexistent). You cannot ask a general question. You must select your problem from a preset list that often does not include what you actually need help with. AND the most frustrating... there is No thread! every response is a new representative so they have no idea what I have been trying to say. It’s through email too rather than in the app. I need to have one person helping and dealing with the problem so they can actually assist me. It also seems like the responses could be robots, not people. I understand uber’s choice to not have a customer service number... it’s the future. But at least have a chat feature within the app where I’m talking with the same person throughout the issue and I can actually Say what I need to say rather than select from a list of problems that have nothing to do with what’s going on.

DON’T DO IT!. I started off delivering for Uber Eats via bicycle. I was then given the option to rent a car so I could drive Uber X. Instead of having me complete a new background check BEFORE I was approved to rent the car, Uber allowed me to rent for a week and then proceeded to take me completely offline for 3-5 business days until it was passed. I called, emailed, and texted Uber support numerous of times where I was told to either create a new account for Uber Eats while my background check was being completed OR there was nothing there could do; couldn’t even be transferred to another agent. This went on every single day for an entire week. After my background check was approved, my rental agreement was up the following day. I had one day to make an entire week to pay for the rental. Uber not only stole from me but also blocked my account because of fraudulent activity after I was told by multiple support agents to make a new account to be able to continue to deliver. I was twenty deliveries away from myself and my roommate getting the referral reward. I have saved every screenshot of every conversation I’ve had with Uber support for when I review on my social media accounts. This company is very unethical, VERY unprofessional, doesn’t care for their drivers, and completely wasted a week of my money and time because of their negligence. I would definitely try Lyft, DoorDash, or even your local Domino’s before I EVER recommend Uber Eats or Uber X to anyone in my lifetime.

Drivers that don’t speak English and no way to cancel as passenger. I have been a loyal customer to uber for 5 years now. Just this past year I have been having some really bad experiences with trying to get rides with drivers being extremely difficult. In specific last night we were trying to get an uber home in NYC, a place with plenty of Ubers at any time of day. We got matched with a driver and walked outside to meet him in the cold when he was 2 minutes out. The driver ended up making multiple wrong turns and after 5 more minutes parking two blocks away and saying he had arrived. We attempted to call him and ask him to pull up as it was freezing outside and he was too far away to walk to. The driver spoke absolutely no English. After 5 more minutes of attempting to work with him he canceled on us. We then went to schedule another uber and got put with a 15 minute wait time. Our wait time mysteriously kept increasing and after 20 minutes of waiting and it still telling us he was 10 minutes away we gave up and called another one. Overall it was an absolutely terrible experience and one that I have had multiple times in the past year. Drivers do not pull up to your actual location and don’t speak enough English to be able to communicate properly with. Furthermore the problem of drivers accepting rides and the wait time continually increasing to ridiculous amounts is obsurd. All of this and the passenger can not cancel because they will be charged so we have to wait until the driver cancels. It is out of hand.

Good unless issue then you’re totally screwed, customer support is Ai can’t afford dinner from fee. I’ve ordered from here before no problems (prices are raised but to compensate all workers I get it) but when I tried to order from a local place they sent it literally to a location across state lines. I tried to get this issue solved and put to a closer location but they use an AI with limited text responses for “help” Leading me to canceling my order by accident with a $21 fee when my food from there cost $24. They claimed it was to compensate the restaurant and uber staff but by that point it haven’t even been 2 minutes, It’s hard to imagine that the food was cooked. Not to mention a driver hadn’t even picked it up. By the time I finally managed to talk to and actual person they just told me that the fee is an automated process and that even though I had canceled it before the restaurant got to work there’s nothing they or I can do. Unfortunately because the fee was only a few dollars short of the budget I had for food today I can’t afford to eat tonight. I know I’m not the most tech savvy person on the planet but I don’t think I’m so awful at it, there’s plenty of people who have harder times using technology than me. Anyone who has some sort of mental,visual or reading impairment, any younger person ordering food while their parents are out, or elders who don’t feel like putting extra strain on themselves by having to go out for food, DO NOT USE THIS APP!!! (Unless you have to money to just throw away at literally nothing)

Why is the price keep changing?. This is something I’ve noticed in the past couple months that I’ve been using Uber that they keep changing the amount of the ride. There was once that I was taking a $13 Uber home from work It’s normally around this price maybe less but when I got home I was charged 60 something dollars for a 10 minute trip no traffic. I did contact Uber customer support and they were able to refund me but they just keep doing stuff like this like today. Same kind of thing where I was taking an Uber home from work and the Uber initially said nine dollars. I was doing a shared list so another passenger join so I should’ve gotten that 20% off the nine dollars but then instead I’m paying $11 now. Yes that price difference isn’t as drastic as $60 but it still upsets me how the price keeps changing like that it feels like I’m being scammed. and I don’t wanna hear nothing about way time because I never make my Uber. Wait, I am out the door or waiting outside for them. Uber used to be my preferred app but honestly it’s been playing with my card too much and these are just two examples of it happening. I have more examples.. there was a time I just let it happen but I can’t keep doing that. I keep getting scammed and that’s wrong. I’m most likely going to go back to using Lyft more commonly because I honestly feel like the communication is better and the app itself is a little more.

Thanking God for YOU!. Lonestar Medical transportation company by day! Now has drivers available for ON DEMAND NIGHTTIME PICKUPS! Just think! I MAY NEVER get stuck out overnight in the winter in my 400-lb Quantum wheelchair overnight at a bus stop because the busses aren’t running ? As a RollUp comic I do open mic nights around Austin, but the paratransit limits for service area and hours of operation have limited my career…. Until NOW! The driver knew his STUFF. He was very quick to load me and I felt very safe with his driving skills also! The company is located in Georgetown so it took about :30 minutes to get to me where I was stranded in Downtown Austin on Dirty Six (W 6th but my pickup was E 6th St.) CapMetroAccess dispatch could not make accommodations for me to change my location when my battery acted up and I was afraid to drive through the unlit areas if I broke down again. My original idea was to ride to the MetroAccess location for the $8, but instead? I changed the location to home in NW Austin and it was $25! The ADA vans that cost more to drive are now allowed to charge the disabled more for our rides, so I offered the driver a ten, knowing he would barely break even with gas prices! In addition Lonestar also has daytime office hours for insurance covered medical rides!

Never using again. Several days ago I ordered an Uber ride from a ride share pick up location in a mall. I saw that the driver made it to the mall but was at the wrong pick up location. This is a very large shopping center with about 8 floors and multiple entrance. He stopped moving for a while so I messaged him to ask how much longer he would be and gave him my exact location. Without responding he canceled my ride. I later found out that I was charged a fee even though I didn’t cancel the ride. I first disputed this charge on the app, to which I received an Uber credit/cash for. There’s no way to contact customer support so I left a complaint for the driver and left a message explaining what he did. I stated that if Uber did not refund my original form of payment I would dispute the charge. Minutes later I received a response explaining that they will refund the charge on my credit card. Never again. Why would they allow drivers to do this with no repercussions? I was late to my meeting and what made it so frustrating is that the driver was so close but at the wrong pick up location. The problem could’ve been resolved had he just replied to my message. He did not make any attempt to communicate with me. I will only use Lyft now since they are much more reliable and hold their drivers accountable. For example, the second ride I ordered after that incident was through Lyft and the driver was late. Lyft discounted my ride for the late pick up. As they should.

Very annoying. I have been driving for uber driver for the last 10 months. At first I did it as part time and at the time it was my permanent job because I was looking for some flexible work with the schedule. I never had any problem or report of any dissatisfied passenger (annoying). More than 600 trips in 10 months and more than 50% that my rating is 5 stars(who rated me). But on December 18, 2022, Uber Driver decided to deactivate my account and not allow me to drive anymore with their app. Since their review team determined that I was sharing my account with another person. I presented evidence that the uber map had problems that day that would not allow me to take the verification photo correctly. They only made the decision and without any evidence to prove that it was not me who was using They deactivated my account. I have tried in every way to continue demonstrating that everything was an error in their own app and they don't even accept that. 600 trips and no passenger made a report that another person uses my account, that is, they have 0 evidence against me and even so they maintain their decision to leave my account deactivated. This bothered me a lot because I always complied with all the rules for driving with Uber and yet they never took that into account. I feel as if they were accusing and convicting me of something I did not do, where with real evidence they do not let me defend myself.

Good resource to have as backup. I have a car but I have times when I need a ride or a friend needs a ride. Uber has a good system currently for management of mobilizing those of us that have trouble remaining mobile and able to interact with the society in the same fashion as those of us with cars. I can't attest to the quality of every driver and how they handle the issues related to taking a passenger in the car to a destination. But the app triangulates the incoming driver, provides checks to make sure the driver works for Uber, and has a good digital payment system. I can't check right now but I believe they have a wallet function that allows you to load the money and withdraw parts like other apps are starting to do. This is good because it decentralizes the transfer hub of responsibility for overdraft of an account to help with budgeting and reduce wire transfer fees. I haven't tested this particular wallet functionality and just to clarify, I don't know if one will have trouble getting a refund from a wallet in any app. The people that created the functionality most likely did what they could to stop banks from charging for being impoverished but the transfers algorithms take time, energy, and money to create so you may experience difficulty changing your mind after pushing the button.

Worse service I have EVER experienced!. I tried to place an order with UberEats for my local Dunkin. I received a message from the delivery guy and he stated the restaurant was out of every item I had requested. I asked him to have the store cancel the order. He never did that. Neither did the store. As a result I began the cancellation process. I was told by Uber they could not give me a refund even though I had waited on both the store and the delivery driver to cancel the order. I was also ignorantly told by the customer service rep that I should have checked to make sure the order was accurate before ordering??? It’s not the customer’s responsibility to make sure the company is including accurate inventory on their website. I could understand if I changed my mind and got charged but the store didn’t make any products because they didn’t have any to make for the order yet I was still charged. I immediately reached out to my bank to begin to a dispute claim. It should be illegal for companies to charge you for products you didn’t receive and that they didn’t make because they didn’t have the product to make. DO NOT download this app. Lyft and DoorDash are better options for the consumer to use! I will never use Uber again in my life!!

Convenient but not very safe. Update* Uber allowed the man posing as Kimberly to continue using the app despite having the same vehicle that was registered but supposedly blocked from using the service. He showed up at my house yet again telling me I looked familiar. They allow liars, predators and shady people to use their app. They have no screening process* I’ve had to use Uber daily for a couple of weeks now and had never had an issue until yesterday. I was waiting for my driver “Kimberly” when a man in a dusty dirty car pulled into my driver saying he was working for her. He was on the phone with someone who was giving him my name and he was saying you can talk to her when you get in it’s okay. I said no that’s not right and I’m not comfortable. I turned away and he sped off just to turn around and come back and pull into my driveway saying he does this all the time and it’s okay just get in the car. I yelled at him to leave. He left and parked at the street across from my house for a few minutes. I got a notification that my ride was canceled and they sent another driver. When I tried to tell Uber they had no record of this “Kimberly” person because the ride was canceled. I received four different messages about my issue and two of them requested the same information back to back. This person knows where I live and came back twice after leaving. All Uber did was say they can’t find the trip, they won’t match me with that person again even though they don’t know who it was and refunded me $6.

Disappointed, impossible to find a way to contact for help with specific problems. Ive used this app for about a year now. It’s been great. Great people, service. I get picked up and dropped off at my destinations without issues. However, good things come to an end always. A couple days ago I booked an Uber to get home. Everything was fine. Then all go a sudden it kept switching to a bunch of different drivers, and just seemed to be glitching. I finally got a driver tht was by the airport doing another drop off first. By the time he was done, it would take him about 15 minutes or so to get to where i was. I looked at the app after a bit, showed he was halfway, then the app kicked me out, when I opened it again, my driver was no longer on the way, in fact the app looked as if I never booked one. But my card was still charged. They stole money from me, the driver never came, and I had to find a different way home. When I tried to contact someone about this, of course it was imposible to find a number or something/someone to talk to. I cant file a complaint cause i cant find where to talk to someone. No number to call and talk to a live person. Uber, I’m very very disappointed with this. If I could contact someone or knew how without it being impossible I would and would get my money back. Get your stuff together and get an actual number or something for people to contact when something like this happens again. It was good for a while, but I don’t want to risk losing more money ever again

Non existent customer service. I waited 15 mins for my driver to take me to airport. No problem - that’s the wait it indicated. Problem is when the driver arrived she denied my trip, claiming she didn’t know I was going to airport when she accepted my trip. When I told her I would miss my flight if I had to wait for another driver she didn’t care, she just repeated “I can’t take you to the airport”. Two problems with this situation: 1) why doesn’t Uber tell drivers the destination of their passenger before they accept the trip and make the passenger wait 15 mins before denying them??? 2) when I tried to file a complaint against the driver there was absolutely no way to do this because it wasn’t logged as a trip in my history (due to the driver denying my trip at pickup). There is zero way to call somebody or even email somebody unless it’s tied to a trip in your history. Just another example of disappearing customer service. You waste tons of time on the app trying to find a way to talk to a human (novel idea) to only find out there’s no way to do this. Why doesn’t Uber just admit upfront on the app “we won’t talk to you unless it’s about a trip in your history”. Thanks Uber for a stressful morning and nearly missed flight with no way to make this complaint. Barely made the flight after running through the whole airport and arriving at the gate in a sweat…. Technology is great but with poor or no customer service, use at your own risk….

Pickup times getting worse and worse. When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.

Needs more changes!. I use Uber daily for work and important appointments. I’m not happy when scheduled pickups are 20 minutes or longer. This morning I canceled my trip because the eta was over 20 minutes, family member had to be to work by 8am. I don’t understand how it takes longer to wait for a scheduled ride and wait to go home than it does to setup pick up at a moments notice with a response time within 5-10 minutes. If I request a time pickup it’s because I have a specific time to arrive at my destination. GPS always takes the longest way home and a few drivers won’t listen to my directions. Update the system. Language barriers are sometimes an issue with drivers not understanding English, one in fact cancelled my pickup because he didn’t understand what I said about my location, at the wrong house. He made me late for work because I had to wait for another driver. There’s no customer service from the app. No direct number to call nor email support for issues other than trip issues. Give customers a way to contact customer support directly, please!! It’s my understanding that if customers don’t rate all drivers a 5 star rating that their service pickup is sometimes effected, longer wait until a driver is found. If I’m not happy with the car’s cleanliness, odor, service, or complete lack of professionalism with loud music or content of music, then I don’t give 5 stars. I’ve dealt with drivers body odor, stinky cars, sheets on the seats, and carpet remnants in the back seat. Get it together Uber,I don’t want to go back to Lyft.

Not a bad app, but occasional issues; drivers are usually great. The Uber app is easy to use, and incredibly utilitarian. I have short wait times being in a city, and even if I’m outside of a city, I’d spend less time waiting for an Uber than a taxi. That being said, there have been a few times, especially lately, where the Uber app has not registered me as being there, or has glitched, so I’ve waited 20-30 minutes or longer to actually get a ride, despite there being multiple drivers available I can actually see within the app. This doesn’t include the additional time spent resetting my phone, the app, cancelling and trying to reset my Uber request, etc. I don’t know what caused it, because it happens sporadically, but I ended up getting the Lyft app intermittently, and got a driver immediately when I requested it. To make matters worse, despite me canceling my ride, I got a notice that my driver was on the way to my original location forty minutes after I had already arrived where I wanted to go. What I also wish is that if we don’t give a driver five stars, we were allowed to leave reviews, or it made the review option more apparent. I have never had the option to do so. The amount of drivers where I would dock them points for their cars reeking of cigarettes is much more often then you’d think. I used to smoke, I actually don’t mind the smell of tobacco, but some of these people’s cars smell so badly of cigarette smoke that it gives me a headache. I don’t want to give them a bad review because they were actually awesome drivers and extremely nice, but marking them with generic categories when giving them four stars doesn’t mean anything if the smell of cigarettes is the issue instead of the general cleanliness of their car.

Suggestion. Previously a twenty minute Uber ride became a panic riddled ride lasting two hours and forty minutes. Uber’s gps had stopped working. I was very late for my appointment but sympathized with an equally frustrated driver. Tonight I ordered an Uber for two passengers. While waiting at the designated spot I received a message to reorder which I did. The second driver arrived and refused service claiming I had only designated one passenger. There was seating available and my insistence that I had ordered correctly fell upon deaf ears as did my request to simply correct the (second) order. The fact we are two disabled veterans who were attempting passage to the Veterans Hospital might have been a factor. The fact that drivers get paid the “penalty” for no shows, real or contrived might have been a factor. In each case we were waiting patiently at the designated pick up. The fact that at that moment in time there was an inordinate demand for drivers at that location might have been a factor. No matter the reason, we were charged incorrectly for not one but two no shows and stranded. I do not seek recompense. Others may have had positive experiences with Uber. We have not been so lucky. I for one based on these experiences cannot endorse or recommend Uber to any person or entity over whom I have influence. As a recommendation I suggest you eliminate the financial incentive to drivers for alleged and contrived “no shows”. It is an invitation to fraud and a major inconvenience and unjustified expense to your ridership. I hope you find this suggestion useful in your attempt to build a strong and respectable business. Thank you for listening.

If you have a problem, you’re in for a long night. There’s no number to reach customer service unless you’re in an emergency situation. That particular line is 24/7 but realistically if you find yourself in an emergency situation I think someone would call 911 before searching for a 1-800 number. Just saying. So instead of investing in a customer service line for passengers and drivers, they’ll rather send you down a rabbit hole. If you have a question or a problem the only way to “speak” to a rep is to send a request on their site or in the app. And once you get through that process, you quickly realize that their customer service is trash! They don’t resolve the issue and go around in circles when giving you an answer, which leads you to continuously go back and forth with them through emails. As a new user I was considering using Uber, only to find out that there was an error on my account. Keep in mind I never used this app before. How could there be a error right and how does it get fixed? Just a simple question has lead to endless emails for days with no valid resolution or acknowledgement on their part regarding the mistake. They’re not consumer (passenger) friendly. UPDATE————————————— After going back and forth I finally gave up and decided on not pursuing the matter and not use Uber. But out of the blue I received a message from Kaley at customer service (who seems level headed and who took the time to understand/read my problem/messages). She fixed my issue and gave a great explanation for what created the problem. So thank you to her and for that my rating went from 1 star to now 3 stars.

So hit or miss, but the real issue is the customer service support. Some days Uber works fine, other days it’s absolutely horrible. The GPS on the new Uber Pool Express is particularly terrible. I have had numerous (more often than not) times where the in-app GPS will place me at weird intersections far from my destination when the rider is still going in the same direction. It is especially bad when the driver opts to take different/better routes than the app provides and the Uber App doesn’t update the drop off to match the new route. The real problem with Uber is the customer service support. I have had several times where Uber and Uber Eats has done an incredibly poor job. The customer support service however adds injury to insult when they either take so long to respond and then there responses is some generic correspondence that basically reads as “sorry to hear that, too bad” (my interpretation, not actual response). In the last thread, I finally asked to speak to a manger of the customer support and received the same response two times. “Sorry you’re upset about the issue, we will work to improve” with no mention about the manager. Uber seriously needs to reevaluate how they respond to disgruntled customers. I have only started taking it when absolutely necessary. Consumers are better off taking Lyft or Via (the real MVP of the rideshare apps). Via especially has excellent customer service. They often offer ride credits to compensate for poor service, have the lowest fairs, and the best GPS by far.

Switch to Lyft. While the app used to be worthwhile it no longer is. Not only has a driver stolen my money and I made a complaint and it was only $72 so the police would do nothing about it but I complained multiple times and even gave the exact dollar amount. Not only that but he opted to not give me rides anymore and didn’t have to give a reason. All because he stole MY money. I tried to reach him not even two minutes after being dropped at my house. After multiple attempts to speak with Uber they sent my complaint to higher up with no response. Than they used to give promos for $5 off if they failed to find you a ride and I have so much time wasted looking for rides for nothing. Once again I complain with nothing done. Just now I searched for a ride that was supposed to be here in 7 minutes l, it gets picked up and it is 14 minutes. Twice as long as I was told to start with. Than the driver asks me for my address because the app is giving her issues. I asked her to cancel my ride because I had to find another ride because there was somewhere I had to be and she so rudely ignored my request even after telling her I will still be charged. She wasn’t considerate to my request whatsoever even though she is not charged anything and as a customer I should not be punished for a error in the app. I am not saying the driver should either however she is not the one that would be charged because I would get charged if canceling it. There aren’t as many issues with Lyft not only that half the time it is cheaper as long as it is not a short distance.

Airport Plan Ahead Service SCAM. I’m really disappointed and frustrated to be writing this review. I knew I was going to be having a long day of travel ahead, and I wanted to avoid the recent extremely long wait times after I landed. I’ve been pushed the promos for the airport service (entering flight details so that you have a ride who tracks your flight so that when you land you immediately have a ride), and I was excited to try it out. DO NOT USE. Complete waste of time. I ordered ahead, entered my details, and was assigned a driver. However, I stood outside the airport for 10 minutes before the “click yes if you’re ready to get your driver” button popped up. Clicked it and suddenly I was just a “priority” in line to find a driver instead of having one ready. I cannot explain to you how frustrating it was for it to load and say: driver will arrive in 24 minutes. This app new my flight information hours ago— if this is the service that is being marketed, then I would expect the uber to be in the cell phone waiting area awaiting my confirmation that I’m ready. The worst part? I went to cancel (would rather have taxied since this trip I was prioritizing speed not cost), but the cancel fee was $30 !! So upsetting. I’m loyal to uber but if Lyft can figure out their customer experience quicker I’ll move over to the smoothest service without batting an eye. Never leave reviews, but I had to do something during my 20+ minute wait!

UBER CUSTOMER SERVICE IS TERRIBLE. To keep a long story short, I was robbed while on a trip and someone took a ride without my consent. I contacted uber through the app because supposedly that was the only way to get hold of them, almost immediately after I figured that out, and it took them weeks to respond. when they did, nobody understood what I was saying. I still have the balance on my account that I felt should have been removed since I was not on the ride in question. the customer service was atrocious, I kept trying to explain my situation for months and nobody understood what I was trying to say or helped me come to any type of resolution. if anyone from Uber is reading this, you need to get a phone number to call and real understanding human beings in your customer service department, and please reach out to me. I will never be using Uber again for the sole reason that nobody cared I was in a tough situation or offered any help. I hardly ever used it anyway but nobody bothered to investigate or look into my account. It’s not about the money, the ride in question was not a lot. but I will not be paying until I hear back. The email for uber customer support does not work as they shut it down, I tried finding another way to contact them but there seems to be none. Also, they archived my conversation after months of back and forth hearing the same nonsense responses. and when I tried to open a new one they said the trip in question was too old.

My ride never came. I was charged cancellation fees twice.. I have loved using Uber…until today, when I had two no-show drivers, and was charged for both. Luckily finally found a cab, but missed most of my meeting. I then went to Uber’s help page, to try to find out what was going on. (From watching the map, it looked like they were sent to wrong locations….nowhere close to me. I double- he led to see how I had booked ride, and I had clearly booked from my hotel. When I got to the help page, I was given all kinds of options on what to complain about. But not a single option addressed the issue of a no-show. I kept pressing « Something Else », and then the App just sent me back to beginning of Help Page, which basically said I was charged for a trip I had not taken. No recourse. Uber is a great App, and drivers are almost always professional, courteous, and punctual. But…If I’m having problem with App, then “Something Else” really should let me to report “something else”! There is no apparent Customer Service contact info, thus I am leaving negative review… which I would be happy to remove if someone could help me solve the problem that I actually have, instead of ones I don’t have.

Cherry picking!. There’s too much freedom for a driver to pick and choose assignments. If it doesn’t make them enough money they have the opportunity to cancel which is beneficial to them but completely hoses the customer. Also they don’t cancel early they cancel at the last minute a.k.a. if I’m supposed to wait 15 minutes for my Uber driver to show up they don’t cancel within the first one or two minutes they cancel at the last 52 minutes meaning I’ve already wasted time waiting for a driver that will not show up. Then I have to request another driver and start the waiting period over again. This happens every time I fly back home into LAX I need a ride to where my truck is parked at work which happens to be fairly close by. As a customer I’m actually willing to pay a little bit more to ensure that I get the original Uber driver that I requested to minimize my wasted time waiting. Or do you Simon should be unknown and if the driver cancels the driver should be penalized or monetary fee. Or my fair should be greatly reduced or even reimbursed if a driver cancels for their causing a longer wait time. Just my two cents and food for thought on the customer satisfaction. Something to potential he close the gap to keep Uber drivers happy and customers happy. Because Uber drivers are always going to war game the system to try to maximize their book per hour, which is only natural. But that wargaming shouldn’t penalize the Uber customer. Thank you for your consideration. Dunkin Smith US Army special operations officer.

Was charged for a uber driver who try to take me to somewhere other than my job. My job is twenty minutes away from my home. I take Ubers when I can’t drive, I order a uber paid for the save and wait option. Only for the uber driver I got to take me somewhere I didn’t know. When I called him out on it as he was closing out some other gps he kept telling me he didn’t know what I was talking about. Proceeded to pull the uber gps up and take me to work. A ride that normally takes twenty minutes was a hour. I tried to explain this all to customer service when I was charged an extra 30 bucks for basically almost being kidnapped. Only for them to tell me I can’t get my money back. I work at a warehouse they are in a remote area so not a lot of phone service work there. Sometimes when I take uber they don’t get service to press end ride I’m guess cause I’ll end up with a charge that says I was drop off on the highway and not the destination I was at. This happened three times and they fixed it. Probably cause I was paying the extra 9.99 a month but when I almost get taking somewhere else and your driver is being sketchy you charge me for that? I don’t think women should use uber it’s not safe if they not only didn’t do anything cause the man is still a uber driver but I was charge for it too. I try to escalate it and their manger I guess also tried to tell me there was nothing to be done. Like he didn’t even read *because you can’t call!* what happened to me!!!?

‘Support’ team = NO HELP AT ALL. I use Uber about five days a week to get to and from work (7 minute ride) usually everything goes very smoothly. Last week 3/5/20 I just couldn’t get an Uber I tried several times and just got kicked out. I had to download LYFT (the competition) and use them. I was late for work. Today another problem literally a week later. Between 9:50 and 10 I ordered an Uber it said I’d be at my location where in 8 minutes with me co rider. Ok. 8 minutes passed I check the app to see where my driver was she had passed my location by a lot I kept watching her to see if she was going to turn around. No she didn’t. She kept on going until the time of arrival said 15 minutes. At that time I called her, she sends me to voice mail I tried calling her another three times same thing. Now I just wasted time, I’m late to work and they are still charging me almost $9!!! The driver cancels my ride and I’m assigned to another driver which was great by the way. I didn’t want to cancel the first ride because I don’t want to be charged the cancellation fee and the money that Uber reimburses you takes forever to get back in your account. Why should I be charged/ wait for my money when Uber drivers are so unprofessional/ don’t know how to follow a gps/ can’t cancel my ride/ or call to let me know there’s a problem. I tried to reach out to the support team. They sent me an email asked me to explain the situation all for nothing they were NO HELP at all I want to be reimbursed for my wasted time and the ride!

Dangerous. I took an Uber home and 3 miles before we got to my house my Uber driver literally reached back and stole my phone and my passengers phone that were both sitting on the seat. He refused to give it back to us and we had no way to call the cops or do anything. He called my friend names and when we got to my house he refused to give them back and even drove off with the rear door still open with my friend who is a girl next to it. I also have this on video from my security camera. When we got inside we called Uber immediately and tracked both phones. They were showing both phones leaving our neighborhood and we tracked them for 3 hours until he disabled them both. Uber did absolutely nothing other than call him and when he said he did not have them they told us sorry. Also his license plate on the app is completely wrong than what is on his vehcile as we immediately got a picture of his plate as well as video from my home security system. We did file a police report the same day and provided video, and GPS tracking locations of him leaving with both phones dated and time stamped and the police are going after him as they said we have more than enough evidence. Uber knows this and still is allowing him to drive for them even as an active police investigation is open on him and they know he is dangerous. The police went to his house and he had both our phones and we got them back. Uber should be sued if anything else happens with this guy as they are neglecting to do anything or at a bare minimum un suspend him when they know this.

What a true gentleman. I would give this man 10 stars if I could. First He opened my door for me then he held my Starbucks bag and drinks while I got into the car then he gave me the seatbelt then proceeded to hand me my food then he shut my door then put my purse backpack on the other side. His vehicle is very clean smelled incredible. I had put a note in saying that to please go easy over the bumps because I need spinal surgery that I’ve been in a car accident rear ended and I needed surgery numerous surgeries not only was this gentleman, kind, thoughtful, professional. He also helped me by carrying my backpack and my food because I was going into a lot of pain brought it up to my front door with me and I told him I have three dogs and the bark at them but they don’t bite and he said he just lost his dog Last Friday and I felt so bad for this guy. I have three dogs and they are family. He is just amazing. I highly recommend him because he is so thoughtful to the details. I just said God, thank you I really needed a guy who would really give me full service and I tipped him well and then I gave him an extra tip. If I can request him I will. You too will be blown away at his work ethics. He is super awesome and I wish I could hire I’d like like to have 100 of him. He is a great asset. Uber and any company he works for. He just lost his dog of many years and what a heartbreak that is, especially just before Christmas. You two would be thanking God after he takes care of you. My heart goes out to him and his loss. He still remains professional so give the guy extra tips so he can put together save up some money to get a new dog. He deserves it just a divine soul as what he is.

Racist in Charleston???. Yesterday was pretty bad folks. I just moved to Charleston; a beautiful city! Generations of my people have lived here and continue to do so. I spent every Summer here as a young girl. I felt I needed to state that before I say…again. Yesterday was pretty bad. After a nail appt, I ordered an Uber and I saw the driver coming my way; stopping across a busy street. I just assumed he would turn into the driveway of the salon but he didn’t. He saw me waving him down and then he proceeded to cancel the ride. That was weird. Uber immediately replaced the ride and I just brushed it off as a random occurrence. Until later that day when I ordered an XL after a huge shopping trip downtown Charleston. I had at least 10 bags and was standing outside waiting. The driver parked across the street…again and as I started flagging him down…CANCELLED again. I couldn’t believe it was happening again. In both cases I was where I was supposed to be. In both cases the drivers saw me waving them down. In both cases both drivers cancelled the trips. Coincidence? I don’t think so. I decided to post this very long review because there wasn’t a way to report the two drivers. I tried through the app but they don’t even show the rides. Take this review any way you want but Uber needs to do an audit of ride cancellations in Charleston SC. Something isn’t right here. At the end of the day, the rides that did pick me up were lovely. Oddly they weren’t with people from here. Hmmmmm.

Dissatisfied. I am very disappointed in this app as I am a very frequent user of uber and recently I have been wasting a lot of time with this app and extra charges. I couldn’t count how many times a uber driver simply cancelled on me while minutes away from my pick up spot and it is just unprofessional behavior and the customer receives no sort of compensation for the time we spent waiting for the driver or not even a automated apology for the inconvenience as some of us have places to be at certain times and can’t spend half the time waiting for the ride. Today I had a very important meeting to attend to I simply ordered my uber paid and waited. The wait time was 10 minutes which was reasonable for the city because of the traffic. I see all the cars passing by not a single one stopping near the pickup location. So I check the app and see the license plate only to see the exact car driving past our block and then my uber app reloading with the message “connecting to a driver” The audacity to cancel the ride not even while still far away but right when you arrived at the pickup spot. With no prior notice of a possible cancellation or ANYTHING that could possibly compensate for all the time spent as the customer. If your in the city please don’t trust this app I cancelled my ride and found a yellow cab that got me there in 9 minutes and only charged 19 dollars cash or card compared to the 44 dollars from the uber app. This was really disappointing and frustrating especially in this summer heat.

Poor service. Drivers scam often driving by disabled and charging cancelled fees. ”No drivers available” happens often. Ubereats have drivers that don’t deliver to apartments or inside buildings. Drivers makes disabled walk long distances and drop off far from destination. ADA lawsuit waiting to happen. Argumentative drivers with poor GPS. No refunds for food that’s not delivered. Poor customer service that takes months. I have platinum plan that guaranteed refunds for cancellation, quick resolutions, and expert help but that was lie. Kept being locked out of my account when my phone or payment would get rejected. My payments and number were rejected because customer service kept making duplicate accounts as “driver” and “rider”. Using a new card led to the same issues because they didn’t delete the duplicate accounts. Changing your password or phone number or email or using a prepaid phone with recycled number leads to duplicate accounts. I had change my number and payment 6 times because of these duplicated accounts I didn’t make. The agents assure you they delete the accounts and that’s not the case because the issues happen again and again. You can’t get rides or deliveries. The worse part is giving 15 different agents the same information they don’t look at over and over again because they request it. They contact you all hours snd if you don’t reply immediately even at 2am they close ticket. If they give you a temporary fix they don’t alert you. They don’t always alert you they closed your ticket.