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JPdarling9 - Great app, but isolated from iOS
I really like the integration of the outlook app with Outlook on my Windows 10 PC, OWA and my Mac. The experience and functionality are very similar between platforms which make it easy for me to switch between them and still be productive.
My biggest problem with the Outlook on iOS though is that it’s completely isolated from the rest of iOS. I understand there are some limitations with this, and maybe some more so on the SDK side of things rather than Microsoft’s, but it’s a bit frustrating that when I try to make a call directly from Phone, I don’t have the option to search through my outlook contacts. Or that when I see an email address on a website that I’m not presented with an option to write that email within the Outlook App. I’m able to share the ‘mailto:...’ link to a blank email in outlook, but cannot compose an email to that email address.
The same extends for calendar. I would love to be able to see my calendar events from outlook in the calendar app, just as a kind of unifying calendar app. I know that I can setup my Office 365 account within the accounts pane in settings, but then I’m defeating the purpose of using outlook.
Phanoteus - Disjointed Functionality
It seems that Outlook routinely "forgets" your mail accounts, even when using Microsoft's own Exchange-based accounts (Outlook, Hotmail). Why is this? Why does Outlook have to refresh all of your mail locally almost every time you open it? There will even be a numerical badge indicating unread messages, but when you open Outlook, you will be notified that Outlook has "found" accounts on your system (accounts that you have, of course, already added to Outlook) and you will be prompted to add these accounts again. The standard Apple iOS Mail app actually seems to manage Microsoft's own mail accounts better than Microsoft's email app. How can this be? Is Apple doing sometime here to hobble non-Apple email apps (as they do with non-Apple mobile browsers) or has Microsoft not been able to figure out how to develop native iOS applications? I'm inclined to think it's the latter, because other non-Apple email apps do seem to be able to retain email account continuity. It's a shortcoming only for the Outlook email client. I keep trying to use Outlook as a mobile email client for my Microsoft email accounts and I always end up uninstalling it and reverting to the Apple app or some other third-part email app. It's a shame, really. Google's Mail app works pretty well for Gmail. Microsoft's Outlook app doesn't work well for Microsoft email. What's going on here?
:() ;() :-() ;-() Sgjkagjl - Pretty Good
I’d give it an 4.5 if I could, but it’s not a four. I’d like it if it was easier to figure out at first how to access other folders such as trash and drafts—or maybe I’m just slow. I like how you can change what the slide function has—I have it set to delete which is super helpful and I wish the apple mail app had. I use both apps with Microsoft OutLook for my school email. I also like the computer version as well. Both versions of the app can (and do) remind me of events I have in my Microsoft calendar (I forget their name, if it has one). This is really helpful as my high school is using teams during the whole pandemic-so I get reminded before school starts, towards the end of classes I dislike, and before lunch ends that I have class which is really helpful. I’ll also mention that you can turn this off—for one or all events—and change the amount of time beforehand that it reminds you at (15 or 5 minutes beforehand for example). I still will use google as my main email because I already am—it isn’t better enough in the ways it is to change. I don’t think it is worse per say that google/apple email apps/websites. Hope this helps!
felicidades79 - I weep for everyone who has to use his on iOS.
This is the worst app that I have on my phone. Typically I don’t keep apps that I absolutely hate, but since I have no alternative to using this horrible thing, I haven’t removed it. This pathetic thing has caused problems for me professionally. It takes less time for me to boot up the computer and check my calendar and then it does for me to even make my calendar showing this out. Hoping out an email literally takes as long as it would to write a letter and put it in the mail. Smoke signals will be better than this app. I can’t even open my calendar to understand what kind of meetings I have for the day because this app loads every single calendar I have shared to me and freezes every time I click a button. This is horrible. Don’t know why Microsoft insists upon upgrading things to be absolutely terrible. Even more I can’t understand why the entire professional world forces everyone to use Outlook.
Gross. Even worse, it’s been out for a year already and you’ve done nothing to fix it, it’s gotten worse if anything.
I’d be fired if I was this bad at my job.
nammai25 - Very simple email app
I have used numerous email applications in the past, but Outlook really is the best of them all, period. There are a lot of features here that I can’t fathom in either Gmail or Yahoo Mail, such as calendar integration, syncing with multiple devices (including computers), and a simple user interface. While I heavily use Gmail on a day-to-day basis, I think that Microsoft really pays off when it comes to this functional app. I don’t want to screw Redmond if they have missed anything worthwhile or important, but I am happy with the work that the Outlook team has put into it. In conclusion, please download this app if you can, and enjoy a simple, refreshing email experience. (The only flaw I have encountered so far? Well, as far as I can tell you, there have been a lack of features from the web app of Outlook, and you have to sign in there to access them. Only the mobile app has several features. But, otherwise, as I have said, I am content with that.)
ritzoni - User friendliness and efficiency needs improvement
So when you use gmail you can do a search and it will bring up emails specifically from the word you searched. For example, if you search for Apple Pay it will pull up emails from Apple Pay first. If you do the same search in outlook it will give you all emails that include those words as the sender, subject, mention, etc. This means you have to navigate through a list of unimportant emails to get to the one you want if you don’t give up in utter disappointment in the process.
If that’s not frustrating enough when you write an email and it goes past a certain line you better hope you can type really well because you won’t be able to see past that line. I would have to stop scroll up and check the sentence, correct it blindly because it toggles back down where it can’t be seen and continue typing. So I started writing in other apps like gmail and forwarding it to outlook or doing a copy paste and forwarding it to my recipient if it was a longer message. That is not how I want to send my emails but outlook hasn’t seemed to be able to figure out how to make it work. Thus I have several apps for emails. Ugh
ggianop - Extremely basic, can’t organize mail
This is a terrible implementation of outlook. It’s only good for basic reading & writing of simple emails. I can’t manage folders other than the ability to create new folders at the top level of the folder hierarchy. I can’t create a hierarchy of folders. God forbid you used Outlook for windows to create a folder hierarchy in your mailbox; it can’t be edited, new folders can’t be created within this hierarchy, and there is NO WAY to delete any folders in this app. (The native Apple Mail app is more functional with this regard than MS’ own app.)
The only other reason I’d use this app over Apple Mail client is to retain the ability to create other types of outlook / exchange documents in folders. But, alas, the authors have removed this feature too. No more notes, postings, or other document types. So now I have to email things to myself and move them into folders when I want to use exchange to organize my online documents & notes; and that means sending notes through email which is often a security risk I was never exposed to before.
But, then again, since I can’t do folder Mgmt, I’m better off using Apple Mail so I can at least manage where and how I store my info with my folder hierarchy.
Coppercosmo - The only thing worse than this app is their customer service
I’m trying to use this app to access my work email from home. The app has continually deleted my entire inbox for no consistent reason I can figure out. I will open a new email and it will delete the email while I’m reading it and then my entire inbox. My inbox on my work computer will still be intact, but any email I attempted to open in the app will be missing. When I contacted customer service through the app they told me it simply wasn’t possible that the app was deleting emails and never responded again. When I attempted to email customer service on my work computer it said their customer service email address is undeliverable. I missed a very important email from my boss this morning while out sick, and even drove into work to try and see if I could access the email there to find nothing. I very well might loose my job over this and their customer service frankly does not care. If you can avoid using Microsoft (which I know is impossible) do all you can to stay away from them. They are a heartless company, and their substandard products will not only make your life hell, their customer service department seems to get joy out of your pain. If I could give them zero stars I would!
Thanatos XIII - God Forbid You Have to Rest Your Password
I was notified today that my account was disabled for “suspicious activity.” No explanation of that activity - just directions to reset my password. Tried resetting using the request form which asked for a previous password, the email address of my previous sent email and the subject line of the previous sent email, etc. Now, if I could remember my password, I wouldn’t be trying to reset it! Anywho, send the form to wherever it goes after answering the questions to the best of my ability only to be sent something saying they couldn’t verify it was really me!!! Finally got on a chat with support and was basically told “for security purposes” staff can not enable an account. When I asked how they can disable an account with no explanation and without being able to enable it, I was told to create another account... 🤬. Now I can’t correspond with my attorney via email or send anything from this account. It’s 10 levels of frustrating and has convinced me to stop using this service and to make sure everyone I talk to knows how stupid this “recovery” system is and that your account can end up disabled with no explanation or viable means to reset your password. Just a hard lesson in frustration and a waste of time.
S_C_U_B_A_Steve - Poor Features Compared To Others
Let me first say I do like Outlook on a web platform and on Microsoft’s system - however, we changed over to IPad and IOS because of the Windows phone discontinuation. This APP has been a bugger since I set it up. I have reloaded it 2 or 3 times in the last couple of months because it fails to send- despite correct settings through our broadband supplier. Now, I can receive mail but will not send even though it worked fine for about 2 weeks - no settings changes. Besides that, the app has a very basic signature line and hardly customizable, no mail read receipts. This would be handy because I have many emails that show in the “Sent” folder that didn’t go anywhere. I understand we use this as an interface, but I shouldn’t get a banner showing a new email and have to wait 5-10 minutes for it to actually show up in the inbox. Support is via ticket not live and I have waited 20+ hours at times to get a response. Personal email is one thing, but for a business.. can’t have it. There are other things however I believe i have typed enough. Version 3.5 at the moment. Again, I enjoy outlook on a Microsoft system or as used via web - but this app and it’s updates/features for IOS are lacking.
Jeff DeWitte - Only one month of storage? Seriously?
I don't know about the rest of you but I use this app on my iPhone for business. It has a very limited amount of storage space and I received quite a few emails. I'm only able to access emails dating back one month. No help from tech-support and I see that many others have suggested an improvement to the developers. No response. Typical Microsoft behavior. They will always think they're better and smarter than anybody else. Part of the problem is that they don't listen. That arrogance and lack of adaptation to changing behavior is what is making their company fade. The only way to access these older emails is to use the web-based browser on my desktop. This is an absolutely ridiculous alternative just simply having an app that would allow you to use local storage on your device to archive and back up your emails for easier access on the go. I'm not sure why they have such limited storage. I have tons of free storage using my yahoo email dating back to the late 90s! Absolute crap. If you can avoid this ridiculousness please find another email client to serve your business needs. And Microsoft - I hope you burn in hell.
Bethdoodle - The App is Ok
The app has worked great since I got it last year, especially for school. But recently it’s stopped sending me notifications for some emails which has caused me to miss several emails and dead-lines. It’s too late for me at this point so please fix this issue. I don’t know if it’s because I had 2 inboxes from 2 different school emails or what, but this problem has caused me a lot of stress and I’d prefer it not happen in the future.
Edit: The issue that I believed was originally occurring is not the only one. It appears the reason I am not getting notifications for emails is because these emails aren’t appearing in my inbox until days later. For example, several emails I received on the 30th of July did not appear in my inbox until today. I did not get any notifications for any emails on that 30th. This is really frustrating because I’ve received emails from university faculty who have been sending and requesting information and it is really creating a huge hassle for me and causing more stress than is needed.
Maybe this is something I need to talk to my school about? If it is please let me know.
Dvlrbbt - No drag and drop?
Maybe I’m missing something here, but as far as I can tell Outlook does not allow dragging and dropping of files with either the Files app or Google Drive in split-view. The focus/other view is not well implemented, and often made seeing email harder rather than easier (although not being able to see an email is I guess a form of dealing with your inbox overload). There is an email filing integration with another web app I use that is available on the desktop version that is awesome, but unfortunately it appears that integration isn’t available on the ipad and ios versions (not Microsoft’s fault, it’s a third party integration, but really disappointing nonetheless). In the absence of a unique feature (i.e. some integration only available with Outlook) the other third party mail apps such as Spark or just the stock Apple mail app seem like much better choices for ipad and ios. I’m not sure why this app gets the overwhelmingly positive reviews both here and by tech reviewers online as it doesn’t really seem to be anything special and appears to be missing some core ipad and ios features, although again maybe i’m just missing something.
kw.squid - Terrible for GSuite Accounts
I’ve been a dedicated user of this app for several years and have been pretty satisfied, until recently. I started a business, got a gsuite account for it, and when I started sending mail from iOS Outlook, all of the mail from the gsuite accounts would be routed to spam by my customers email providers. At first, I thought it must be my new email address...then I tried sending mail directly from gmail on safari. No problem - no emails routed to spam. Then I downloaded Edison mail (thinking maybe it’s a third party app thing?!) and sent an email. Again, no problem - no emails routed to spam. I tried iOS outlook again...and my email got sent to spam. I reported it to the customer service team, and they brushed it off saying it wasn’t their problem. I beg to differ if the emails I send from your app get flagged as spam by recipients and yet the exact same email sent by a different app isn’t flagged by spam...I think that is your problem! And to top it off, to tell me that they won’t do anything about it, is doubly annoying. I’m removing outlook from my phone and recommend anyone with business gsuite accounts to stear clear!
rjsarles - Frustrating App
This has to be one of the most irritating email apps I have ever used. It does remedy some of my issues with iOS email, but several things drive me crazy. I get several longer emails a day, newsletters and such, and as I am scrolling down the email it just stops with a “read more” button. It then opens the email again and returns you all the way to the top. So then I have to scroll all the way back to where it left off. If you need to switch apps for a second and return to finish the email you are reading? You guessed it. It returns you all the way back to the top and you have to scroll all the way back down. Accidentally close the window?Right again! Scroll all the way to the bottom, press the “read more” button which returns you to the top, then scroll all the way back down where you left off. There SO MANY ways they could easily remedy this but a simple one would be to have a button at the top of the email to open it in its own window. I have other issues, like not being able to create subfolders to the inbox without doing it on a laptop, but that’s enough complaining for one review.
bbaacc123184 - I hate outlook
This is the worst email app I’ve ever used. Unfortunately, I have to use it because my university uses it. First of all, it’s the ugliest email app. There’s no contact photos shown next to an email, like in gmail of yahoo mail, so it’s hard to differentiate between who is sending you an email. All the emails blend together into a born blob of black and white, making me check this email the least. Also, you can’t search a phrase or sender and then select multiple emails to delete them. That’s half the reason I even use the search function. Perhaps you can delete emails this way on a laptop, but I mainly check my email on my phone, so it’s egregiously inconvenient. In addition the focused and other email tabs are so stupid. The app just arbitrarily organizes them with no knowledge of what emails are actually important to you and which ones aren’t. As a result, I often don’t see important emails in a timely manner because they go into the other tab. Checking my email shouldn’t have this many complications, and being able to delete my emails by search should be an option. Please fix your dysfunctional app. I’m hoping I never have to have another outlook email after I graduate.
Brosef87 - FIX CALENDAR REMINDERS
i'm not giving this app more than 1 star until you guys fix Calendar reminders that were created on the desktop version of outlook but somehow are not able to sync on to this mobile version. Thats a crucial part of a calendar app, is it not?
UPDATE: calendar issue fixed but this app is still completely useless if I can't log in with One Touch. I have to completely reboot my phone each time it starts throwing an error. This is an enterprise app how are you guys allowing this to happen. Still one star because I can't even enter the darn app.
ONE-YEAR LATER UPDATE: this app still is unfortunately unreliable. For most professionals, calendar appointments are extremely important in their day-to-day business schedule. There are NOT ENOUGH notification capabilities through this app to remind people of upcoming appointments. My other calendar app, Calendars by Readdle, that I use for my personal life, I can set multiple reminders at 1 day, 30 minutes, 15 minutes, and 5 minutes before an important appointment so I can feel confident that I NOT MISS that crucial meeting. Unfortunately that type of functionality is missing with Outlook.
WheezyG - Not possible to access iCloud files
My employer uses Microsoft outlook for email. This would not be a problem if not for this apps inability to attach documents I store on my iCloud. All my devices (watch, phone, laptop, iPads) are apple devices. I store all of my important files on iCloud. If I am replying to an email and want to send an attachment, I’m out of luck. When I click on attach, the Files section does not include iCloud.
I decided to have my Google Drive sync my most heavily used work-related folder on my iCloud. But when I try to set up that account under Files, it fails and I get a notification to contact support.
Support seems really communicative however. They are definitely interested in helping me make this work. Unfortunately, when I see a support notification pop up, I cannot even open the conversation without first trying to set up my Google Drive, then having it fail, then seeing the pop up with a link to contact customer support. There is no way to access the customer support chat without forcing something to go wrong then opening up the chat window. This is a definite flaw in the iPad version of this app!
NebraskaJer - So good in some areas and 1990 in others.
Hello, I love the outlook app and I need to use it on a day to day basis. Some of the items like calendar events and sending notifications is great in parts but lack in editing. First off. Why is there no copy and paste in Outlook. I had a whole email typed up and I needed to input a link. So what would I have to do? Copy and paste it in. Nope. I have to go to safari and click share and then outlook so I can send a link in outlook. Well then when I get in outlook I have to retype my message or just paste in the other one right. Nope. Paste does not work from previous to new message. So I have to manually copy something by hand. Link or original message. Come on Microsoft. Make copy and paste work the. You get a solid 4. Add some polish and sub folder notifications and some editing tools you will have a 5 Star app again. Please fix these little flaws. You have office and should be able to make a solid app. Now let’s make it happen. Thanks.
Raym no2 - Almost 100 percent.
I keep reading that Outlook may still not play well with all the other apps available - and, to be honest, we should not expect that it should. There are just too many apps with too many formats and offerings to contend with. However, it seems like one or two niceties of the other major apps like “Fantastical” that would be very helpful. One example is the ability to set multiple a times for reminders before an event. It may sound trivial but it is not if you are planning for a birthday, vacation or other important event.
Outlook is truly a great application for IOS and I would highly recommend it to all. You have to really use it to appreciate it. If I were just starting to use Ios it would be my first down load. It is truly a 5 star app - Thank you Microsoft!
However, for me to start the laborious task of transferring all my data to Outlook for IOS, Outlook needs a couple of small enhancements to push it over the top.
projekZER0 - Apple Watch App is a Fail
The Outlook iOS app gets 4.5 stars in my opinion. I actually think I like it better than Apple’s mail and calendar apps. It does everything those apps do with a slicker UI and a little more fidelity. It loses half a star because it is not quite as simple to setup and required my to create an iCloud email to sync my iCloud calendar.
Where is fails miserably is the Apple Watch app. Basically, the calendar function doesn’t work at all. It always says I have no events when I have a packed calendar pretty much every day. Randomly an event will show up, but then it’s gone the next minute. It never shows events on the complication on the home screen. Also, the number icon to show how many new or unread emails changes between a number and zero every few minutes even though nothing in my inbox has changed. There is some kind of sync issue between the IOS app and the Apple Watch App. I’ve tried everything to remedy it. My Apple Watch is how I most frequently access my calendar. So regardless of how good the Outlook app is, as a package it cannot replace Apple’s apps until they can fix the Apple Watch app.
EveningStarrr - Contacts emails going to Junk folder
There is something wrong with this email platform of outlook. It used to work fine and I’ve been using outlook and msn email programs and email addresses for years but now it’s putting important business mail in the junk mail folder continuously. These are email addresses and people that I have put in my contacts and have continuously told the program they weren’t Junk.
These are important work emails and some I have missed or had trouble finding. I’ve had to tell work that my email isn’t working right and to resend things. Sometimes something I searched and found yesterday won’t come up today. Sometimes the only way to find a reply to my sent email is to look at my sent folder to see their replies. That’s a trick that I learned because they’ll combine your sent with its replies.
People ask me what I’m using outlook for, that they’ve never heard of it and that it must be cheap and faulty. They tell me to switch. I tell them “How do you not know MSN and Outlook?”. I have to find a new email platform because this one has turned bad and it means change my email address that I’ve had for 12 years or so and I’m not too happy about that.
Laurence72 - Thank you...
This is the mail app I needed and wish I knew about it years ago. I have 4 email accounts and one is through ECPI. They use an exchange server, so guess what, yahoo mail can’t connect to it, Apple mail needs to have a password entered and a verification process is done, just to look at an email...for school. I don’t get it. Yesterday I downloaded this app and it’s already a life saver. It took a little bit for email to show up in my folders for yahoo, but I only had to verify yahoo one time when setting it up. I just finished customizing my settings and it’s even better. There’s a focused mail box thingy, I didn’t like it and it let me turn it off. I noticed you have to go through notifications and click each mail server you want notifications from, because your default is automatically selected. Oh, btw, I deleted yahoo and Apple mail apps and moved this one next to my hand receiver icon.
markedwjohnson - So Much Better Than the Native iPhone Mail App
I had been meaning to try the Outlook app for iOS for a couple of years, moved to O365 and MS Intune necessitating my move to Outlook for iOS; fine by me. The learning curve has been minimal.
I haven’t found a way to move between emails without going out to my inbox or other containing folder, but I haven’t had time to google that, either. I just wish there were up/down arrows within an email allowing me to move up/down a message within the parent folder.
I like that it feels more professional in UI appearance than apps aimed at consumers in general; other than the one feature I complained about it lacking above. I haven’t tried this yet, but it appears that I can even set my OOO message, or update it, from the app! Now THAT’S a level of integration with our Exchange server that wasn’t even possible with any other mail app on the iPhone or iPad. That is awesome! I can’t wait to find out what other little nuggets it has that I haven’t discovered yet!
vishwarupa - Looks Nice but☹️
This app seems clunky and obsolete lacking fluidity, user interface and basic functionality preventing user from easily executing simple, everyday tasks. Cannot SELECT ALL and DELETE emails in Trash Bin—the mobile app only selects 7 emails at a time; the Trash Icon is not easily seen at top of screen but rather I had to scroll through 90 emails to locate the Trash Icon at the bottom of the list of emails—highlighting 7 email maximum, scrolling a long list to get to the icon at the bottom of lengthy list of emails is not practical and requires an inordinate amount of time and steps to expedite a simple function. The REPLY field appears at the bottom of an email rather than easily, conveniently above an incoming email. The only readily available function choices appear to be Focus & Filter—user has to log online to use the few Settings options. The Search magnifying glass does not appear to be readily/easily available. The ONLY reason I use the app is I am unable to email a Word file unless from within the app. Simple, basic tasks are not straightforward some inaccessible on iOS Xs Max and iPad Pro.
Wayt - Buggy when used with Google Gsuite accounts
Outlook works very well with my Exchange and Office 365 accounts. They claim to support Gmail, and the basics do work but when used with Google’s Gsuite email accounts, the app still has serious bugs. Very frequently, for example, when I reply to a message on my Gsuite account, Outlook shows “mail sent” (and does send the reply) but then marks the reply as a draft. So my inbox is littered with threads that are falsely marked as having unsent drafts.
Even more frustrating, every so often Outlook won’t let me complete a reply to a message. I start typing, but after 5-10 seconds, the app suddenly closes the text input window, obliterating what I’ve written. It does not save a draft, so I can’t pick up again from where I left off. I now have several of theses messages in my inbox that Outlook refuses to let me reply to. There is nothing unusual at all about those plain-text messages. Outlook support suggested resetting the account and restarting the app. I did, and neither of the bugs above went away.
My advice if you use Gsuite mail accounts—find a different mail app.
LynleyGirl - Terrible, just as bad as yahoo web
Thought I’d get a better email client. Think again. (1) you will not be able to connect the Apple default contacts app., in fact, there’s nothing much you can connect to in this app. It loses email. Deleting them right out for various actions you take. There is no waiting period if u accidentally delete a mail- it’s gone. (2) don’t save anything to draft folder. It will save & alter it right where u are, then put a copy of the header - that is unalterable - in the draft folder. You will not b able to change who the email is primarily addressed to, which will b you!! So insane. (3) I just pulled up the “give feedback “ form in the app, & somebody else’s review was in it. I know they weren’t using it as example- b/c it was entitled “Outlook Dogfood”. Wish I’d seen that b4 I lost 2 important email today. Advised them this was a privacy issue- but... (4) if u get this app, suddenly, u will drown in user-tailored spam. I got maybe 5 a day b4 switching, now like 60-70. Not a coincidence. (5) don’t expect to b able to attach anything easily - nothing u want to attach anyw. There are no options for file programs to download... the list goes on and on.
Flexjordan - Better than Apple's native mail app
I admit I was never impressed with the prior version of OWA. But this app is better than Apple's mail app. I like how the conversational threads lay out, the Focused conversations seem fairly intelligent in terms of dividing my email between important and non-important, and I love the ability to access attachments I have previously opened without having to find the original email that contained the attachment. Finally, this app seems to have magically saved my iPhone's battery life once I delinked my Exchange account from the iPhone default mail app. Only drawback is I couldn't figure out how to keep my contacts and delete my old Mail account entirely, so I had to re-connect my account in Settings in order to restore contacts and keep them sync'ed.
Update 2 years later... this app just gets better and better. Thank you to the team involved for making the best mail app on the market.
@smaedli - Makes you LESS Productive
The application workflow logic is a tragic mess, which has made Outlook an utter pain to use on a daily basis.
Need to look at one email message? Good luck. Threading adds a ridiculous number of taps to view anything. Need to print or PDF one message in a thread? Nope. In fact, one can’t even successfully print a whole thread (and yes, some people in business have a need to print something sometimes). Calendaring is pretty awful and keeps getting worse. Mobile IU design or a logic to settings? Nope. Not exactly sure what paradigm is being used, but it certainly isn’t a model for people who run and gun communicate. Outlook does not reliably update, it freaks out if there’s the slightest network issue, and fails to smoothly integrate with anything.
In short, if you don’t have to use Outlook, avoid this app. Like all Microsoft 365 products over the last few years, it has deteriorated into an unfathomable mess. Unfortunately, many of us (myself included) have to use it and lose hours of time each month because of its poor design tied to the wretched quagmire of the O365 cloud ecosystem.
Chase McNugget - Love it
This app is way better than Gmail, I feel like this one is more simple to use, this app looks better and is more pleasing! I love the app on my Apple Watch. I really like the Focused part of outlook, I am just wondering how to make curtain senders go to Focused mailbox. You can add other email accounts beside outlook like Gmail and Yahoo and others. I like how if I put my phone in dark mode it does that with that app. There is a feature where Cortona can read your emails which I personally do not use a lot but is a great feature for accessibility and just hearing Emails while walking with my AirPods or other headphones. I was also wondering how you can make certain senders of mail go to trash like I have a eBay account and I get constant emails which I do t like but I want to keep my eBay account. Overall I would recommend this app way more than Gmail! Good job Microsoft!
Dawgduo - Miserable and Virtually Unusable Mobile App.
As a field based associate, I use my mobile email about 90% of the time. That said, my company recently switched from the extremely user-friendly, logically laid out Blackberry Work app. to the complex, convoluted and extremely cumbersome Outlook Mobile App. Once you reply to an email in the Outlook App., you can no longer see the sender’s original email they sent you, you can only see your reply unless you go into the email again and scroll down and click on “Load Message,” in which case you can see the sender’s original note, but have limited ability to forward or include attachments a second time. When I click on web links, it launches me into Microsoft Edge App. and very few of our intranet sites work (they all worked perfectly in the Blackberry Work browser). If I want to see my “forwarded” or “replied to” email, you should just be able to go into “Sent” items and see that, if you so choose, but in this app., you can only easily see your most recent forward or reply. HELP MICROSOFT!!! Please fix this to work like a normal email system. Why did you try to reinvent the wheel here?!!
rebg23 - Great replacement for Mail, needs only one fix
Overall I really like outlook and find it is equal to or better than Mail in virtually all respects. The reading function works amazingly well, and the overall layout and functionality is excellent.
The one function I don’t like in Outlook and wish work like Mail is the undo function when I am filing and moving messages into folders. In Mail, if I move a message to the wrong folder, I can just shake the phone and and trigger the undo function to reverse the move, even several seconds later. But in Outlook, the undo is provided by a software button that appears for only a couple of seconds at the bottom of the screen. If I don’t click the button right away, the ability to undo has passed, and then I have to hope I can find the message in the wrong folder and manually re-locate it etc.
Not a deal killer by any means, but if that were fixed, I would give it six stars.
G, Ron - Email just stops working and prompts for password.
On multiple iOS devices the email will just stop working and prompted for a password. When entered it doesn’t reconnect. Tried resetting the account, removing the account and re-entering, and deleting Outlook and reinstall. Nothing works.
The “Contact Support” option is a total joke. Received initial response from my request immediately and I’m still waiting for a response after 24 hours. Opened another support ticket on my other iOS device and entered all the requested information for the original device and again received and initial response immediately but then nothing for hours. Then I received a response asking me to perform another test. Still waiting for the response from support.
I really like Outlook when it works. I like the email, calendar, and contacts all in one place. I have been using this app for several years and on multiple devices. On multiple occasions I have had to contact support in order to get the app working again. Each time their response gets slower and slower.
Katy Burke - Adequate
Let me start by saying my extremely hectic life has gotten a lot more organized with this Outlook Account. The app itself can perform most of the basics that the web version can.
A major improvement that they should work on is the calendar section of the application. On the web, when you make a new event you can categorize it, change its color, and other additional features that aid in quick location / identification of events documented. In the application, there is a limited amount of things you can do: you cannot change which calendar it’s saved on, cannot classify into categories, cannot change an events color, cannot view the schedule in any other color (this means that even if you have separate categories / colors on the desktop version, the application shows it all as one color), and etc.
If they improved this feature, it would be almost as perfect as the desktop version of Outlook is!
ProfCalculus - Group Access in newest version
Our university uses Office365 for email and provides us access to the suite of products it includes. Because this the web portal is how most students access their email, I decided to use a O365 group to organize my student workers with a dynamic group calendar. I'm using the O365 calendar vs a Google Calendar or any other 3rd party calendar because that would require an additional account for students. I was happy to hear that group access was going to soon be found in the outlook app, because the MS Groups app is atrocious. Well here it is, and we still have ZERO support for shared or group calendars in the app, all we get is email support, which we had for the most part anyways, because I would get group emails sent to my regular account. It seems like the only additional functionality we have gained is the ability to send a NEW group message from the app. This is VERY DISAPPOINTING. O365 actually makes it MORE DIFFICULT to manage my group. Don't get me started on the discrepancies between groups and teams, that's a rant for another day.
ebassily - Great app, but ...
When I delete or archive an email it takes me back to the list view rather than moving on to the next email. I should at least be given the choice of whether I like to move forward or go back to the list.
Making contact pictures appear (as advertised in app pics) beside each email from them is a pain. I have been trying to make it happen for quite a bit now without success. I even copied many of my 6+k contacts to Outlook on my Mac to be on the Exchange server rather than on iCloud but it didn’t work either. I think the problem is that Outlook insists on keeping itself isolated from iOS apps and their SDKs. It doesn’t show contacts from iOS although it does show iCloud calendars. The app even doesn’t have a Contacts tab like its macOS counterpart. There is a Mail tab as well as Calendar and search tabs, but no Contacts. Even the Contacts section on the macOS app is far inferior to Apple’s stock Contacts app.
DurdeeBurger - Email account issues
I used outlook for iPhone for about past 6 months or so and generally liked it a lot more than stock mail app. Has a nice look, calendar view built in, lots of nice extras. This week my yahoo account kept asking me to sign in. Every time I sign back in it tries forever then asks me to try again with modern or legacy sign in. Doesn’t matter what you choose cuz nothing works at this point until you force close and restart. I also can’t get to my mail without addressing this as it won’t let me so I was forced to remove yahoo. I thought whatever that’s my junk mail anyway perhaps yahoo having an issue. Now it’s doing it with my gmail account. I re-signed in for it last night and now this morning it asks me again when checking my mail and even though I sign in correctly for both accounts (I get emails telling me so in other accounts about sign ins on Microsoft app), outlook keeps asking me re-sign in or remove account. Well now I’m down 2 email accounts so deleted this app and back to old reliable stock mail app.
Netkid_100 - It kind of blows compared to the capability of using the site, or other email handlers.
I’ve used Outlook since it was Hotmail originally. This app has the least of what you need, and tries too hard to be new with a weird (Focus) switch for your inbox. Meaning I miss all types of email that it doesn’t think I’m focused on. Plus, it has spam and phishing emails filtered into the Focus section.
My main issue is that I can’t find any rule setting, or block option for repeated spam mail. I blocked everyday in my Apple email app, and didn’t see as many spam messages hit my inbox until I started using this app to check the addressee and mark the message junk. Since there’s no menu, submenu, or tap/hold option to do so either.
I don’t know who made this app, but it’s missing most of what makes Outlook efficient, and Outlook is getting terrible at filtering out spam/phishing/general junk emails in the last year.
Might need to make the full jump to Gmail, even as a Microsoft supporter.
CHRIS71384 - Finding older messages.
I find that e-mails sent that hit my inbox,that I have replied to, are then only available in my sent folder. I don’t believe that should be the case. I think word search and recovery of past e-mails could be improved upon...
Sometimes it takes too long to find certain e-mails. Ex: If someone e-mailed me at 1:15 3 weeks ago on a certain date, I can’t go back to that date and find the e-mail in my inbox if I replied to since then. Also, if I check my sent folder, it is difficult to find it sometimes through name search more often than not. Also, when I do find the e-mail, sometimes the whole thread is not there with attachments..
Lastly, I think copying and pasting PDFs from one e-mail into a new e-mail thread could be easier. In fact, having the ability to do that with multiple e-mails, all through Outlook in the phone or tablet would be ideal. Aside from that I enjoy it. Thanks
Heck No!!! - Best email app (if you are in the microsoft ecosystem)
Update 1: love the email app and sticking with it. As a suggestion, can we add different colors or themes to it? That would be a nice update.
Ever since microsoft released its office apps for ios, i immediately dl and have been paying a monthly subscription. I used other email apps when attaching doc/ppt/exc files to them. Some gave me trouble and Gmail app just doesnt offer it. So i gave outlook app a try. And i am impressed. It is a very clean interface simple to use and allows you to sign into diff email accounts even if they are gmail yahoo etc. Can configure it the way you want and you can turn off focus group. Also comes with a calendar. If you are invested in the microsoft ecosystem then this email app is a must have for your ios device. Easy simple and you still enjoy the office environment on ios.
LSU Theta Chi - Almost Perfect
Robust set of features of power users, like email scheduling, a smart focused inbox system, unified calendar management, etc. are indispensable for today’s business users. The app is clearly the best overall mail management app available, but is also clearly lacking in some key areas:
• Search functionality is incredibly limited and notoriously unreliable
• Push notifications typically arrive well in advance of the actual messages driving the alert
• E-mail signatures cannot be customized with HTML, Rich Text, or logos
• Opening attachments is virtually impossible and requires several “Try Again” reload attempts, with a (generously speaking) 20% success rate
• Outlook seems to caches passwords but fails to update them across devices, meaning users of iPad and iPhone will frequently experience account lockouts upon password reset
New feature suggestions with overwhelming support seems to be largely ignored by the developers or, at best, are prioritized lower than less useful functionality.
All in all, this is a fantastic app for email management with Exchange, Office 365, and other Enterprise mail systems; but its serious lack of other meaningful features renders it suitable only for casual business correspondence. Without more comprehensive message formatting functionality, and until the loading of attachments is repaired, this app deserves only four stars.
cchubbuck - Great for corporate e-mail
To those who say that it is limited because it lacks integration with iOS that is exactly the point and the reason why you want this app. You can always use the built-in mail app in iOS and connect to your exchange server or office 365, however this carries some risks as your administrator can now wipe the entire phone if necessary (or on accident). With the outlook app an administrative wipe is only limited to the data in the outlook app itself it will not wipe your entire phone. THIS is the reason to use Outlook. It is a bit less convenient to have the main calendar app and the Outlook calendar for instance, but I believe the separation is worth the inconvenience.
iOS 14 outlook calendar widget is here now and also works great.
My only ding is the stupid ‘play my emails’ prompt. It’s turned OFF, yet Outlook asks me every launch. You need to go in and turn it on, then turn it off for it to go away. Stupid!!
-Glen- - Well it used to be great
After an update a bit over a month ago this app has become nearly useless. It all started with images not automatically loading in some messages which was completely random. I found if I expanded the To/From field by tapping it the images would load. Also exiting the message and opening the message caused the images to load. Support had me try resetting my account multiple times from within the Outlook app, updating to two new versions, uninstalling and reinstalling, disconnecting and reconnecting my account and nothing worked. I now constantly receive updating notifications on the bottom of the app that seemingly hang. Opening email hangs more often than not without even loading text. I’ve had no problems with the iOS default mail app, Outlook online, and the Office 365 PC Outlook application. Very disappointing since it previously worked so well. Finally support responded by noting the issue and closing the case with no solution or work around. I pay for Office 365 yearly and this is the support I receive???
Issitt - In a time of so many working apps...
In an age in which there are so many apps that one can download to their phone, why would anyone choose to use this.
Glitchy, constantly crashes. Very poorly organized. What I mean is that every time I update this app I have to go into the setting menu and turn off the featured email, feature. Because that feature is worthless. It makes it hard to get to my newest emails, or god forbid I want to find an old email.
This app is slow to load, slow to maneuver, and just generally unpleasant to use.
It seems to have trouble connecting to the outlook servers, so that often emails that I have deleted are still in my inbox when I sign back in, although the app does like to move them to the featured list. So the emails that I definitely don’t want I am sure to see every time I log in.
Then if you are silly enough to try to edit your archive, or really any of your folders, don’t select more that two or three to move or erase at a time, because the app can’t handle you selecting more than that. It will crash and you will have to start all over.
Just a bad app. I think that you would be better off with one of those free kinda crappy email apps. At least they don’t pretend to be useful or awesome.
RObo2000 - Ehmmm... horrible
Only reason I use this js b/c my employer forces me to. This email app is literaly the most horribly designed piece of software Ive ever used. Its completely illogical (like unable to see the text people wrote me while responding), to being absolutely impossible to switch between email (sub boxes) have to first go to other account, then again go back to side menu and select where I wanted to go in the first place. I have several Gmail accounts, I cannot give them a name, I have to deal with some stupid symbols all looking the same and randomly guess which is which. Calendar functions are - super - slow, can take up to 15 mins for new appointments to actually show in the calendar (irrespective of which account is used, it an app problem), scheduling meetings across different time zones is impossible .... just to name a few of the things that have worked in Apple Mail for over 10 years. So yes... absolutely unusable for power users / business users... esp if you are used to any Apple product that actually was designed with usability in mind....
J. David Green - Bugs are crawly all over this app
I love outlook and liked this app until recently. Now, when I type, the characters in the to field or the search bar, the software lags far behind what I type and then freezes. I can’t type more than 2 or 3 characters before the app freezes. It doesn’t stop there. When you contact support, they don’t get back to you in an email. Instead, you have to go to the settings icon to see if there is a response. Can you imagine how stupid the head of product is to make an email product that doesn’t use its own email channel for support? I check for several days and no response. Then, at some point, I get a message that they haven’t heard from me so they are closing my ticket. Of course you haven’t heard from me: you use your setting icon as a communications channel, rather than a normal channel like email.
Also, in the name of creating a modern UI design, they have changed and removed numerous icons that are useful.
I can’t believe how MS degraded such a great product so fast. No wonder Google/Gmail is killing them.
Portfolio Mgr - Otherwise Excellent App can't Alphabetize Contacts...
Microsoft Outlook has quickly become one of my most frequently used iPad apps. For those familiar with any of the PC (or Mac) based versions of the program, the Outlook app will be highly intuitive. Microsoft releases regular updates that address reported issues and which make the app increasingly useful and navigable.
My only real complaint has to do with an ongoing problem of late in the app's handling of email images. Often, placeholders are all that appear. I have looked into security settings and other possible causes for this and cannot resolve the situation. (Many other complaints from other users of the Outlook app about the glitch are documented online.) The problem does NOT impact the native Apple Mail app, which displays email images just fine when used instead. Only Outlook exhibits this image-related problem.
bb1769 - Some issues
I’ve been using Outlook as an alternative to the built in iOS mail app due to recent vulnerabilities discovered in the latter. Generally it’s ok, but I find some things less usable:
1) longer emails display a “Read More” button after scrolling part of the message. This is completely useless and requires unnecessary clicks. There’s no reason not to simply scroll the entire message.
2) after deleting a message, the app returns to the message list. There should be an option to read the next message, again to avoid extra clicks to read your emails.
3) no indication when the app checks for new messages, and doesn’t show last-update time. I’m used to iOS app clearly indicating this, so similar function would help here.
4) delete button in upper right when reading message: this is a personal issue, in that when holding my iPhone XR with my left hand, I cannot easily reach the delete button.
Chideniska - A gem marred by fundamental problems
This app is superior to the built in iOS Calendar and Mail apps in almost every way. And yet I use it infrequently, only when I really need its capabilities. I’d love to use it exclusively. So why don’t I? Three big reasons. (1) it’s slow to start. When I open Mail, it’s always there. No load time. When I open Outlook, I can wait 1-3 seconds for the darn thing to load if it hasn’t been active recently. That’s a drag. (2) what’s worse, the messages are not auto downloaded. So I open the app, then wait for 5-10 seconds or pull down to refresh and wait 5 seconds to see new messages. What? Why?! (3) minor... but I’d like to have calendar and mail separately so I can look up my calendar while responding to an email.
Microsoft, please, please solve at least issues 1 and 2 and I will happily carry the banner of Outlook for iOS. Until then you are just upsetting me but giving me such a fantastic app that I can’t use effectively due to these major flaws.
ForceX - Unstable
Constantly locks up when switching to “Other”. If you are lucky and have a version that works great. Never update to a newer version as you will be playing roulette and will most likely end up not able to access your email.
A sign of problematic programming is frequent updates. This app has lots of updates, just about all of them say “bug fixes, optimizations and performance improvements” or the like. However the app only gets more unstable. Focus less on frequent updates and more on fewer quality updates. No Email app should have multiple updates per month. The only time an update should be issued is for notable new features or compatibility due to core OS changes. But release after release after release of “Bug fixes/improvements” and it’s still unstable to the point of being unusable is unacceptable from a company such as MS. Makes me wonder if the development of the app has been contract out.
For best results stick with Apples built in mail app.
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AlphaKilo249 - Pretty good. A couple of requests for printing and meeting control
The app works well and does 99% of what I need to do so I don’t need to go to a computer. I would like to see a couple of enhancements though in a future release if at all possible.
1. When it comes to printing it seems it’s not possible to print a single message in its entirety when it’s part of a thread of other messages. The thread can be printed but when printing the thread each message is generally truncated which means you lose some of the information that might be of interest in a printed version. Expanding a single message in the thread to be in its own window doesn’t help because it pops over the top of the main UI and then the print controls are not accessible.
2. For meetings that are part of a series it’s not possible to cancel (or modify) the meeting occurrences. I often will be in a situation where participants have advised me that we need to cancel a meeting occurrence that is part of a series, but because I’m mobile and the app doesn’t let me delete meetings that are part of a series I have to wait until I’m back at a computer to be able to do it. Would be great to be able to do this from the app.
Otherwise it’s all good.
dazeet - Stop clearing my downloaded emails!
This latest version (a clean install, after the older version kept crashing whenever downloading new emails, after my phone has more than around 1,000 unread in the Focused Inbox) has noticeably less lag when switching between the Focused and the Other Inboxes.
But the new auto-clearing function makes it useless for trying to download and deal with any emails that are more than 1 or 2 weeks old - as soon as you downloaded them, they get cleared and the app kicks you back to the top of the (in my case) Other Inbox! One can keep trying to waste phone data by continually reattempting to download the older stuffs, but the app auto-clears them before one can get to them. Offloading other apps to make more space on my phone does not appear to address the issue. My productivity is now severely hampered as I can no longer catch up from my oldest unread emails onwards whenever I only have my phone around, unlike before with the older version...until it started crashing. So until the auto-clear function becomes a user dialogue box, I am now looking at switching to other email apps.
TL,DR: Only use this app if you never ever fall behind with your emails after, say, an off-the-grid 2-week break!
Ima fixer - Edit issues
After an email conversation has continued for many forwards and replies, the length of conversation may become quite long. Sometimes, it is good to shorten and delete some of the parts of the old conversations in order to highlight a particular portion for your recipient.
Outlook has problems with this and starts to force scroll in a direction toward top or bottom, making it nearly impossible to edit and achieve a focused conversation. You have to close it and save as a draft, then reopen, start editing again, and have to do this sequence sometimes multiple times just to complete the email.
With the number of other bugs that I have found, I am fairly convinced that Microsoft either does not use their own products OR the very poor service paradigm of customers testing MS products for them is contributing too much to the bottom line at the expense of the customers. The modern IT perversion of customer service, converting the testing team to be the customer and wait for feedback, leaves me asking, where is my pay check?
MarkyD1991 - Load issues and buggy af
Now, the fact that I have to continue to use the web browser on my iPad to view my main hotmail account is a bloomin joke. Every time I load this app I never see what was sent nor do I get to see any recent emails, when I do get recent emails it's hours later after multiple refreshes and attempts to allow app push access. When I also use to compose emails etc the app either freezes, crashes to dashboard, shuts down the app and becomes so bugged it deletes what you typed. It was working a couple years ago but Microsoft in their stupidity needed to over fix apps that were never broken and introduce their micro transactions charging people hundreds just to link their outlook to their one drive and word document apps and calling it membership. This is pathetic of Microsoft and they are killing their own business by this continued money hungry grabbing scam and putting too much effort into the micro transactions over what they were really good for at documenting apps and emailing gmail is vastly better until I can change all my work emails and correspondence to gmail I'm stuck with this terrible email service that doesn't work.
Maccaroo4 - poor support at times suit US biz, poor response delay
Online support is the only option for customers outside US, which is near impractical for the rest of world in a different timezone. Outlook/Micrrosoft run support thru in app conversation - i experienced random delay of each part of conversation between 23 minutes and one day. I got on with my life for two days after waiting initially couple hours then got back on my device the day after to find a msg they closed the call! The App wouldnt recognise the IMAP server of my email provider and wouldnt allow me to login or check email, despite previously working with no problems. Hey Microsoft how do you get support when you insist on only in app contact when the app blocks the user out? Next when i had time i used the little info Support sent and trial and error untill at long last found the format of the server name required (it wasnt exactly like the support message said to use). Im verry dissatisfied and am searching for a different email management app provider. zero stars rating to Outlook MS corp App!
Nyde@ - I love this app -except for one thing
I have already deleted other email apps and will be using this from now on. However there's this bug. Tapping on the banner notification to access the email, prompts an error saying the message doesn't exist anymore. I have to visit each account to check each inbox one by one switching from Focused to Other just to find the new email. Having 3 active email accounts, this is very cumbersome. A feature that allows push notifications direct link to the inbox/message it's notifying about. Other that than, I am sold by this app
Yolanda Hodoor - Needs polish
First I would say this has become my go to email app. A great design, great amount of customisation, and it connects with the mail services I use.
That said there are some features and usability issues that are frustrating to deal with.
First, why is there no file access to the native Files app? Every other service under the sun is represented except for the one native to the platform this app was written for. This means I _ _can not_ use outlook if I want to attach a file from iCloud.
Second, there are some usability issues I feel with the send email interaction. They could be to slow network connectivity on my part but the issue is that there are seconds from when I press send to when I see that the email was sent. Even if the email has not yet been sent I’d like to hit send and have a greater feeling of confidence that the email will be sent. Instead I press send then wait and watch until I see the email sent notification appear. It sounds crazy but after years of using apps the occasional failure here and there has made me feel software and networks are generally unreliable.
Overall this is a matter of polish. I work in software so I know product owners are always pushing new feature after the next. Outlook is a solid product with an almost great feature set. Focus on polish.
ABrisvegas - Update: An ics file issue
Update: I’ve just discovered an additional issue. When sending myself an ics file it doesn’t show in the message (therefore can’t open it). Strangely the paper clip icon in the inbox shows AND when I forward the message it is shown in the message (though can’t open it from here), but not in the message itself
Having just upgraded my phone I succumbed to Microsoft’s suggestion to use the Outlook app for iOS.
To be fair I have only used it for a very short period but there is one bit of functionality I am already missing from the iOS Mail app: The option to limit the emails synced to a period of time (eg last two weeks).
One of the email addresses I sync has emails archived that, while I want to keep, I certainly don’t need filling up the storage space of my phone.
Please implement this feature.
You should also be forthcoming by add the following warning when trying to persuade customers to switch to the Outlook iOS app:
“WARNING: The Outlook iOS app does not allow users to limit the number of emails synced to the device (like the native iOS Mail app does), so if that is an important feature for you don’t waste your time with this app”.
Guidosious - Impossible to leave feedback
Used this app a while back and have since been using a number of different mail clients for me work emails. Trying to find an app that does everything is hard but Outlook is close (at least for me).
2 suggestions for you:
- Please make it possible to search deleted items. Even if it’s just a tick box on your search it would round this app out nicely. The desktop app does it, this one should too
- Fix the voting system on your suggestions website. Apparently my 365 account is not sufficient to allow me to vote on suggestions and I need to log in with Facebook or Google of all things. A weird requirement which ended up being I’m leaving these suggestions here
Ben_swo - Lag makes it useless. Fix this Microsoft!
I have been using Outlook for years now after moving away from Mail because of a limited ability to deal with spam. I like the way that Outlook syncs with my other computers and tablets. For the past three months now the keyboard lag when typing emails makes this app useless. Yes- I have archived old emails and only have 2-300 at a time in my inbox and sent box. I have been putting up with this hoping it would be fixed but no. Appears to be a major complaint on the net but no fix. Also, another complaint is a faulty search function that will miss emails when searched for- they are there if you can remember the day you received them and want to scroll for them. These issues make what was once an awesome app totally unbearable. Don't waste your time until these are sorted.
boogachimp - Was OK, then got worse
This app used to be good a few years ago but the design was changed to a worse one (constrained and inefficient use of space) and performance is just atrocious. Switched back to Apple Mail and Calendar and OMG they got it sooo right: emails are super easy to read, I can see just the information I need, conversation structure nice and clear, events are super clear and everything is just easy to understand at an immediate glance without having to switch back and forth. Fantastic job Apple team! Only advantage Outlook has is access to the Global Address List, but that’s not a big problem as most of the time you’re just replying to existing emails. Anyway, once the interface and performance of Outlook improves I may switch back (but it has to REALLY improve).
vernmeister - Great app, although a few enhancements needed.
Love how the calendar shows who has responded to a meeting. A few things that would be great to see in a future release.
Set out of office message from the app, as on a few occasions I can't get to my full version of Outlook or O365 and would be handy to be able to set up an Out of Office message from my iPhone.
Also I receive a large number of attachments that use up a lot of my mobile corporate data plan. It would be great if you could set the size of the attachments to auto download only to a certain size, then allow the user to choose if they would like to download the entire attachment via mobile data depending on the importance of the attachment or choose to download when a secure WiFi connection is available.
This allows the user to better manage their mobile data usage as I am constantly having to turnoff Outlook via mobile data to avoid breaching my data allowance.
Improve email move options - Improve
Overall it’s good but can do small improvements too.
iOS mail app has a great feature of “suggestions” to move mail messages when choosing to move.
When I click move message, it gives me two options:
1. Move to name of the folder (a recommendation made with a folder name based on history of the emails moved to specific folders)
2. Other folder which you have the option to choose as current outlook has anyways.
This feature helps us to save time when moving emails which are of the same origin. Like the financial reports, I like to see the reports daily in my inbox & then I like to move them to my financial folder but every time I finish reading the email I had to go through the lengthy scroll down of my folder list alphabetically until “F” & then move it. I would like it to give me extra recommended option so that I can move to financials folder as I do it everyday.
missrachel21 - Great app when it works
Great app to see all of my work emails and do everything that I need to do. But it’s seems as though the app isn’t supported correctly by the current iOS 13.3 update? The app will work for a few days and then I will open it up and the whole app freezes. Can’t view new emails, can’t scroll or refresh the page. This goes on for a few days before it eventually decides to work. When I really need to view important emails the only way that I seem to be able to get it working again is by deleting the app completely and then downloading again, but then it will eventually crash. This is super frustrating!
Hugh GZ - Perfect, question for the developers
The app is perfect. Quick to load, easy gesture actions, text entry when replying is clear, and the focused inbox vs other makes it easy to sort out important messages from junk.
One question for the developers: I normally have the Unread filter on. Is it possible to turn that off automatically when switching from Inbox to Sent folder? It doesn’t make sense to have an unread filter in the sent folder! The toggle is there to do this manually but an auto switch would be great. Thanks
jorfanou - Good but has some significant shortcomings.
Some time ago I deleted a number of files, however rather than have these permanently removed from the files column, the files are still visible under a title of deleted files indented but still visible in a block of deleted files. These should have been permanently removed and no longer visible once they were deleted, they serve no purpose in being displayed as they are, as a note I did contact support for assistance, but their recommended fixes failed to remedy the problem.
msjayee - App failing since new updates..?
I’ve been using outlook for years and have never had a problem until now. So far I’ve opened the app only to have it completely frozen. Unable to select anything. I’ve had to completely uninstall/reinstall the app which sometimes takes ages and I have to restart my phone just to redownload the app. Once I go through all of it that it works fine again. I’m not sure if it’s because of the latest iOS update or outlooks updates. It is super frustrating and I hate that it’s happened to me a few times now.
becplumbe - Would choose mobile over desktop app if I had to choose
Would choose mobile over desktop app if I could have only one! Having my work calendar with me at all times is excellent. And BEST OF ALL: being able to “archive until” messages, so they hide for a while then pop back up. This is not possible in the desktop app: there are reminders but those are frankly a pain to set. I actually keep my phone beside me on my desk at work so that I can use the “archive until” feature.
Philip Terry Graham - The best Office Mobile app, hands down!
While I still enjoy using Outlook on Windows 10, it’s probably the only Office program in which its mobile version is easier to use, and equally as powerful and functional, which unfortunately can not be said for the rest of the Office Mobile suite. Outlook on iOS retains the power and functionality of Outlook on Windows, and it’s fantastic to use with iOS’s touch gestures and emulates perfectly the remarkable speed and efficiency that makes Outlook the essential Office application that it is.
TS.D-S - Support for domain names
I switched to Outlook Mail due to the inability of the native iOS app to provide notifications when the iPhone X is asleep. The app works well on iOS however I was having issues recognising my domain name email address, it would only allow me to use the default email supplied by the ISP provider. I contacted Outlook support and they wrongly advise that domain names are aliases and are not supported. This is incorrect.
With the assistance of my service provider we were able to recognise my domain name email address.
Functionality of the app is good, but knowledge base by support needs improvement.
sunnygirl86 - No To-Do Functionality
I really cannot understand why they can’t bring together the calendar and to-do list into one app. It is so frustrating having them in separate apps (and the to-do up is really a complete joke! It has limited functionality). It says in the description that it brings everything together into one app so you can stay focused on your day, but you cannot stay focused if you cannot see all your tasks that you need to complete! I love the desktop version of Microsoft outlook for this very reason but can’t understand why they cannot (or won’t) carry the same view into a web version and an app version. I know it’s a big task, but Microsoft is a big company!
solarperson - Feature to delete all in deleted mail folder-finally found it
I really do find using Outlook on my iOS devices a joy and update it regularly. However, the biggest grip I have is when I’ve deleted unwanted mail I then go to my deleted mail folder and have to individually swipe or re-delete each message. What a pain, particularly with the amount of useless emails I get from work.
Can you think about a “select all” check box in the delete folder to facilitate the mass clean-up exercise, please?
Updated comments - FOUND IT!
By coincidence all I had to do is hold down on my first deleted email entry for a few seconds to be deleted rather than tapping. The additional checkboxes and mass delete options appeared!
Goes to show that I really do need to read the updated instructions with every update.
Derek_Aus - Like the app; some areas need improvement
Overall I like the app and it’s presentation and layout of emails. The features are good. I’ve found that it is slow to show emails after notification - example, a notification and/or unread count appears but no email loads. Eventually it will. Also, no ability to customise signature outside normal text. But I prefer thi app to iOS Mail despite Mail’s integration with iOS. It’s also better than Windows Outlook because it can handle a unified inbox whereas the Windows Outlook cannot as far as I can work out.
Jack & Jasmin - Family calendar nor syncing reliably
Email, main outlook calendar work all ok. However, the outlook family calendar has problems again. Happened for a while last year, the year before, etc.
Happing now again for the last month or so. Reinstalling apps on all the family’s devices, resetting account until one is sick of it has always the same result. The family calendar will sync for a short while and then the problem reoccurs. Same result for all ios devices in our family.
Silly enough, and an indication it’s an ios outlook app specific problem, I currently use a third-party calendar app as well. OneCalendar. And all calendars, including the Microsoft family calendar, sync fine in OneCalendar (and very timely as well).
What’s the matter Microsoft, a small developer can get it right but you cannot? Too many apprentices on the job? Get your act together Microsoft. Many of us are, like me, paying subscribers to several of your services but reoccurring problems like the one outlined above may just make us wonder why.....
LarterStyles - Embarrassing
I’ve submitted more than 10 bug reports in the last few months since using this app, covering a lot of basic functionality like push notifications and automatic replies. The app is clearly not mature enough yet (just go to the feature request area if you want to see for yourself!), plus the support is fairly useless — they’ve really made zero effort to reproduce any issues, and all I’ve gotten are boilerplate “try updating the app” or “try resetting your account” instructions.
Even without all the bugs, given the app is missing such basic features like being able to save attachments to iCloud or type a simple bulleted list, this app really offers zero advantages over other email clients.
samb0lt - Horrible if you compose your mail from phone
It was going good until I had to compose a large mail with 5 image attachments. It failed to send the mail, failed to convert the images which default iOS mail app does very well, and when the document got rather large (500 words), I started noticing a lag between my typing and the words appearing on screen. Soon enough editing became horrible as I would go back and forth the mail to delete some lines and the app would glitch out and send me to the very bottom of the page where it’s just blank. Many many more problems during the first 500 words I ever wrote using outlook.
Thgfdfuhffcsfccc - Do NOT install this update
We are in the process of backing up my entire emails on exchange at a tech cost of $150/hr and deleting my old email, creating a new email account and restoring. This update does not work. It started by ‘cleaning’ on the iPhone for over two hours. (There are a few headers over one month that should take seconds.) When it didn’t progress further we tried to delete the app and set up the account again. Then we received ongoing messages about the max number of devices being exceeded, but on checking OWA on exchange only one mobile device was connected. There is a massive bug and conflict between the new outlook app and the iOS13 update. How dare you launch something like this untested.
Krronnoss - Great App, one of the best email apps
Love using this app, it is definitely my favourite email app. I would make one recommendation though, when moving an email to a folder, could the developers please add the functionality to "copy to" folder, then allowing user to move the original email from inbox to another folder. I use this function in the PC version of Outlook all the time and find it very useful when I want to ensure I copy and email to multiple folders. Thanks!
Jonathanbyrnes - The app is broken
Honestly, just hit reply to any email and see for yourself, you can’t see the text you are writing. I am a Microsoft fan but this app specifically is useless. Perhaps it’s a setting or a configuration issue not sure, but in my opinion something that simple should work right out of the box and it doesn’t. I’m going to have to go back to the native mail client which is a shame because that isn’t the best either.
jyavenard - Used to be great, new search made it useless
This was not long ago my favourite email application. The ability to reschedule an email for the next day or week was awesome.
You can also select which Web browser will be used to open a link (not just Safari), so I could set it to use Firefox.
But the new search is utter useless. When I search for an email I know is there, it gets drowned in unrelevant results and typically end up firing apple's mail to complete my search.
Please, return local mail search. I have no need for calendar and contacts showing in my mail searches
Integration with iOS 11 is poor, drag & drop attachments from the Files app to Outlook doesn't work. Almost none of the new iOS 11 features are supported, even 6 months later.
Also the lack of S/Mime support was the nail in the coffin for me. My company sends me encrypted emails using S/Mime, they are unreadable using Outlook and I must always start Apple Mail to read them.
So I've now stopped using it.
Microsoft, please fix it. It started well, but it hasn't kept up
Schmackei - Login issues, constantly.
It appears that after any update from this app, all of my email accounts somehow lose the ability to login through this app. My passwords don’t change but yet it tells me my passwords are incorrect, upon entering the correct password , again, it will allow me to receive my new emails. This sadly is only short lived as it will then tell me every 5 minutes that my password is wrong and that I have to re-enter a password. This is ridiculous and has caused me to return to mail, sure mail has less functions and features, but if I can’t rely on your app to even remember my passwords, the your app is a waste of time for me.
Sorry, bye Felicia.
All I want is Lemonade. - Not a safe app
I’ve had outlook for a number of years and suddenly over the last few months I’ve been receiving A LOT of junk email with dodgy links that look legit. I talked to other people that use outlook and they’re having the same problem. We’re all getting multiple a day into our focused inbox.
I tried to get in contact with Outlook but I kept getting an automated response and actually can’t get a hold of anyone.
The way that notifications work, I’ve accidentally clicked on a few spam while using different apps and I’m beginning to not be comfortable using the Outlook app.
If you’re looking for a new email app, use something else. This one isn’t safe.
Tryathlete1 - Doesn’t function properly on iPhone
Who would have thought one of the worlds biggest software companies couldn’t ensure this app integrates with Apple IOS software, like sending mail from Safari etc. The app also gets stuck when trying to message anyone with an “directory” group email, like a university. Only way to message them is to copy your address form elsewhere, save a draft of you email, then try to paste the recipient again. Have contacted Microsoft support for years about this and it seems it’s beyond the capabilities to a tech giant to fix, so have finally given up and deleted this app.
nathanisamazing - It’s a nice app, but needs to be fixed
The interface is really pleasant, and the app seems to be generally reliable.
However there’s been a long-running issue with events (in at least iCloud calendars) which recur at a certain time each month recurring each week instead. The problem seems to be exclusive to this app, and hasn’t been fixed in over a year. It’s hard to get on board with any email app (especially from such a well-resourced developer as Microsoft) that has a pretty significant bug left in it for such a long time.
Mr. Daybid - A little buggy of late
Noticed that some messages don’t render when I tap on them to read. Simply get the header with no content. When I return back to the inbox and try again the full message is then rendered. A little annoying. Also search seems to be a little buggy also in not picking up new search terms. Appears to revert to the last term searched for. Besides that, more power to you.
becnel - Landscape view
Outlook for iOS needs a feature to allow choice of view layout when the Plus size iPhone is viewing email in the landscape orientation. There should be an option to either hide the folder list and enable the email to utilise the entire screen or a way to zoom in on the email body text maintaining auto word wrap so you don’t have to keep scrolling left and right.
peanutsaber - Syncing problems
This app works well, but for some reason, it does not sync properly with the websites as easily. I received an email in Yahoo, but I did not get notified by the app. Even after refreshing it multiple times, it was only a full day later when I found the email, which was because I checked my email account on the website itself. And it was only after that when the same email appeared on my app.
This was also, unfortunately, not a one-time event and has landed me into trouble several times.
egb1211 - Unusable app. Don’t bother.
Never had any issues with the Outlook app until recent updates and I’ve been using it for all my email accounts for years. For the past couple of months, the app constantly freezes and requires me to turn my phone off and on again, and sometimes, uninstall and re-setup the whole app.
In the past few days, I’ve just started receiving a new and completely random screen that says “Data Wipe. Your application data has been deleted by a mail administrator.” and then suddenly deletes all my email accounts, emails, etc, from the app... This app is unusable and not worth the time in its current state!
Rpkptykp - Outlook 365
After using the Apple mail app for many years, until recently when I had phone issues with a new version installed created major phone freezes and random app faults. I decided to try and fix the issue so I deleted the Apple mail app and all my problems solved has been 4 weeks now no more problems and integration with my 365 on lap top works well. Love the focus feature major time saver.
Tomorrowitbegins - Not even sending replies now...
Issues come and go with this, Sure it can be helpful, but sometimes it closes itself mid email and just deletes all you have done. Now it isn’t even sending replies since the update earlier today. And what is considered spam/focused/other is ridiculous. You can move mail between, but no guarantee the next mail from the same address will go where you want either. Why can’t I mark mail as spam/focused??? And why can’t I send replies???!!
SN classic app user - Getting there if you look at it from an enterprise app
As I’m writing this review - I cannot see what I’m writing because the review section within the app doesn’t show you what you’re writing.
When joining teams meeting using Teams, you come back to outlook it didn’t know that you’ve half easy joined it - it would be good to get that integration so outlook app knows you’ve already joined that meeting.
Ability to force touch and select more emails to either delete or make it read only (something allle Mail app has ) would be great.
plysheetu - Latest update
Latest update actually screwed up what was working properly. Notifications work fine but when the application is opened, it takes a while for an email or calendar invite to reflect the inbox or Diary. Mostly need to refresh the inbox for new emails to show up even though the notification says there’s a new email which is silly
GreenzoneSprog - Streamlined email
Not bad as an app. I have spent the past hour trialing the features. As a long time user of the native IOS mail application it takes a bit of getting used to. As I tend to move mail out of my inbox frequently, I would have appreciated a “move to folder” button (like in IOS mail) rather than the archive and delete buttons available at the top of the email screen (or at the least an option to change them).
outlookuserSF - Outlook review
I really love this app i have been using it on my phone for a few years and it makes it easy to manage several accounts. Recently the app has started freezing every couple of days making it very frustrating. I have to delete the app and re-download which seems to take a very long time after the freezing has occurred. Hopefully you can look into this fault and fix it up as soon as possible.
Vipar05 - Am deleting Outlook from my iPad
Just spent nearly 2hours trying to permanently delete my emails from my iPad - they had been deleted from my laptop but because I had tried deleting them from my iPad and instead they were archiving- had to delete them from archive and it’s only thanks to google searching that I was able to discover how, then I had to delete them from the delete box, such a tortuous way around deleting emails 😒
s70blackhawk - Not good enough
This is ok as an email App with plenty of features. But the biggest killer is lack of HTML support. Text only? Really Microsoft? And you devs have rejected the job even though almost 30,000 people request it??Can’t even add a graphic or font colour to signature blocks. This is a show stopper for a business email. Your webmail handles it, your PC app handles it. Even Apple default mail APP handles it! If you fixed just this one thing, then I would go back to using it.
At least you support PDF previews now. What kind of mail APP is this!
x86sauce - Outlook mobile experience
I have been using outlook on my phone and the app has improved a lot. I have an exchange online account and an imap account and both work well and it has proven ok while travelling. Where things are not great is when pasting text or graphics from other phone apps. It isn’t always available as a copy to destination without digging deeper into the buried list of apps. Maybe Microsoft and apple can fix this.
Daniella121120 - Stick to Safari
It literally won’t let me search, there should be an option to have the focused and other categories and it’s a headache to use. I would rather have to go on safari and search for the mail website and sign in every single time than go through this. It does my head in. You go in looking for one email yesterday and you end up in like mail from 3 years ago that has nothing to do with what you’re looking for because every single function is so poor and laggy. There seriously needs to be a fix to all these issues before everyone else stops using this app like me.
Zestar! - OMG! So many problems for so long
I give up and am going back to iOS mail.
How is it possible your ratings are so high. Are your staff busy writing 5 star reviews instead of making the app better?
Outlook do you have school children running your development team? Sorry but for such a large IT based company you should have a great app but you simply don't. It is very amateurish. Laggy, buggy, not user friendly.
VPN profiles won't load directly from your app, I have to do it through iOS mail app.
There is no way to mass delete or clear trash, spam folders. First you have to delete from inbox, then delete one by one from trash and then finally confirm Permanent Delete one by one. Get with the program like other mail apps. It's nearly 2018.
Your online support is non existent. If you are weighed down by the thousands of repetitive complaints by customers that I see in your 'People with similar issue' numbers then wake up and fix these problems.
devaust88 - Do Not Use for Enterprise
Outlook iOS has a long way to go for reliability. Try sending links from safari on iOS via the Outlook app and you can type out an entire email press send via Outlook and data disappears and can never be found again.
This bug is where you select Outlook when in a safari browser to send a link, a web page etc. where the outlook interface comes up in modal and let’s you type out the email and even press send like it’s working but you just loose everything you typed as no email or command is ever generated in outlook to do anything.
Do not use for businesses.
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Aasie77 - Mail Badge
In iOS and iPadOS, the mail badge is super annoying. It is rarely correct. Read an email and it stays there. Sometimes need to open an email numerous times to get rid of it. Now with that latest update, the mail badge doesn’t appear at all. I get push notifications for mail, but no badge.
CassandraTO - Data Eater
This app eats huge amounts of data!! Within 6 hours it used 50MBs and it wasn't even being used because I was sleeping!! I Googled the issue and other users are also finding the same problem. I got hit with overage charges the for past two months because I went 1GB over my plan. I have now deleted the app off my phone.
Lookey7000 - Worth it
Office 365 is worth the time and money, I remember prior to finding this app I tried to find alternatives and every app I found there were things I did not like. I kept looking and looking and one day I decided to try office 365 and I’m glad I did this package has literally everything you need and it has replaced all of my old heavy usage apps. The most important point in witch I feel this app is worth it is that this frees you from apples ecosystem, I now can work on my IPad and IPhone and use my Microsoft Laptop for work all within the same cloud service Flawlessly, Amazing !
Shamelia6e - Constant crash
I just downloaded this today and every time I open and try to enter my email and password it crashes. I tried deleting the app, restarting my phone, nothing works.
RandomSkratch - Battery drain is too high
The app is much better than default mail but the battery drain is much too high to justify using it.
Freeskier101 - Crashes when you add an account
Would be a good app. But if you can't add accounts the app can't be used properly..
Nicknamed1234566890 - Can’t email photos directly from photo app
Since the update, I get an error saying NO MAIL ACCOUNT when trying to use Outlook to email a photo directly from the photos app. I now have to go into Outlook and attach the photos.
vexxev - Suggested Emails
Please add the ability to delete unwanted suggested emails from a new emails To/Cc/Bcc fields. I have an email suggestion that was spoofed using my email address as the name of the contact. Every time I need to email myself it shows up and I really do not want to be sending anything to that email.
Gus Right - Doesn’t show emails
Every time I do an update, I get notifications for an email, but when I open the app the email isn’t there. Not good considering our business uses Outlook.
Robo560_sarmadolma - Logo...
This new logo and the UI changes made me uninstall the app.
boggyofficial - Dark mode please
Otherwise works great
[telly]* - Keeps crashing.
Can't open the app without it crashing.
Thrakius - Badges!
After contacting support last week about badges not working, they told me they were aware and working on a fix. Decided to reinstall after latest update and badges are working! Tried using other email apps but nothing beats outlook as far as functionality goes, especially if you have an exchange account. Highly recommended.
joshuachalhoub - Push notifications
I’m wondering why emails sent are not being pushed through. I’ll use the native apple mail app and my emails are all received. However, with this app I’m not always receiving my emails unless I close the app or refresh to check for mail.
nascar!junkie - Dark mode rules!
just got the dark mode upgrade. guys it looks awesome. well done.
AT Clik - Keep freezing after the last update
Fix it, please
iMTL - Most recent update: no more email pull and repeat notifications
Really? Nobody tests those updates?
The same notifications of “new” emails come back 20 times over several days for deleted emails while new emails don’t generate notifications... and worse, are no longer downloaded automatically.
Anifares9356 - Always notifications
Why does it show I have an email when I don’t? Says I have 3 email and there are none in my inbox. Please fix this. It’s been happening forever. I never know if I have an email or not
TayyabR - Overall Good App with an annoying Issue
It’s a great app but with one annoying problem. The number of email bubble on the app notification doesn’t match with actual unread emails. The bubble will show you that there are 8 unread emails but actually it’s just 2. You open the app and try to find those unread emails, the bubble starts to show correct number but few minutes later it’s wrong again. It’s so annoying that you have to open up the app few times to make sure you are looking at the right number of emails.
4728627 - Never refreshes
Yea just never ever refreshes
B-A C - Buggy, especially since iOS 14 update
Since updating to iOS 14, Outlook seems to ‘freeze’ and I have to close it and reopen it a few times to again be able to open messages, switch between inboxes, switch to the calendar, etc. It also sometimes keeps as unread a message I have just opened and read, And I have to click on it a second time for the new message indicator to go away.
The other major cons of Outlook that have been present for a while and not fixed in the latest updates are: The search function is lousy for the calendar (especially compared to Apple calendar) and the number on the badge indicating new messages is often wrong.
That being said, my workplace uses Office 365 and the integration between the various Microsoft apps is convenient, and Outlook was made for Office 365 so all of the authentication steps required by my workplace function properly without an issue. So I’m sticking with Outlook for now and mot going back to Apple Mail. But if Microsoft takes too long with the bug spray, I just might go back to the native programs.
CoffeeisL!fe - Thankful
I am thankful that Microsoft has made Outlook for apple devices - the interface is almost the same as when using Outlook through Windows. I am thankful that I am able to link my gmail to load into the Outlook product. I prefer this way of accessing my emails.
MickLiq - Needs HTML signature feature
STILL waiting for HTML signature...years and years have gone by...
Kkq123 - Size ⁉️
Is it really impossible to diminish the size of the application ???
In general, why all apps from Microsoft must be so huge and draining battery ⁉️⁉️⁉️
DHayre - Not good enough
Good if sync on time with new mail
Khichdi - Nice app with room for improvement
Nice app that’s easy to navigate. It would be good to have an option where sync can be paused specially when it’s weekend or you’re on vacation and don’t want to receive emails.
fuzzymath10 - Please consider fixing some odd behaviours
The app is generally fine to use. However when my work password changes (eg I change it on my work laptop which is a surface pro), there’s no obvious way to update it in the app and it takes a very long time for it to determine that it needs my updated login information and in the meantime it gets stuck with “updating...” my inbox. By comparison the iOS teams app prompted me almost right away to re-enter my password.
AK-006 - Pathetic
I can log in using the Edison app without issues, but I cannot log in using the official Outlook app.
If it weren’t for school or work, I would have chosen Gmail without fail.
Outlook is far too problematic.
auto450 - Pire app
Très mauvaise app, tjrs des bugs, ne load pas!
MG60020932 - What a horrible app.
The Outlook client for iPad is, without a doubt the worst email manager I have ever encountered. The interface is often non-intuitive, and sometimes unpredictable and downright user-hostile.
And it seems to need updates nearly every day.
Attention Microsoft Programmers: Try to get it right the first time instead of imposing on your user base to test your half-baked code!
The last straw was that for the last while, it simply stopped notifying me about new emails - an undocumented and unexpected change in function.
Good riddance !
Happycamperjack - Kinda broken
Trying to reply an email, but the keyboard would just randomly disappear so I have to keep on tapping the screen. Someone screwed up the text field, keep on calling resign first responder. This is making this app almost unusable.
lwansbrough - Spam
Why is Outlook so bad at catching spam? Constantly getting spam in my inbox and absolutely worst of all is getting PUSH NOTIFICATIONS of spam. Makes me want to delete the app despite having used outlook for 15+ years since the Hotmail days. From one app developer to another: get it together.
Noffica - Aliases were taken away by an update
An issue fixed in one version of the app will make a return a few weeks or months later in a future version.
A few updates ago, we lost the aliases ability.
This app has always been one step forward, one step backwards.
DFrost1975 - Badge notification not working
Since latest update, badge notifications don’t work and screen notifications don’t disappear if reading in outlook on desktop
eviledgar - 4.34.1 Broke Push
4.34.1 update has broken push email for all my accounts. Not exactly the best time to screw that up, now is it?
AdamMatta - Not pushing mail through
Sometimes I can go days without receiving emails. They don’t get pushed through. You have to manually reload the app to see if you get new mail.
jpaul820 - Buggy
Starting with version 4.29 and this version 4.30 performance is sluggish.
When scrolling scroll freezes often. I flagged a message and the icon flagged froze on the screen. Had to close the app. When typing the keyboard freezes when typing.
This does not happen with any other apps.
This used to be an amazing app. Now it’s not usable
iPhone 7. iOS 13.3.1
Beckymaingot123 - Spam in my inbox
Today I started getting spam in my inbox!!! And notifications are lagging or don't happen. And when read they still show as not being read with an app icon notification number.
0ndy - Crash loop in latest version
Honestly, this app is overall great; but lately I have encountered a problem whereby trying to add an attachment from an outside app (Microsoft OneDrive, Adobe Scan, etc.) results in a draft email which crashes Outlook and cannot be rectified without a full reinstall. After reinstalling I have to add all accounts, signatures, etc. again from scratch. It’s a headache.
lorichamberland - Keeps crashing
As soon as you open this app this afternoon it keeps crashing and closing
What is going on?
Callojack - Outlook
C'est dommage que Outlook respect pas ça clientèle. Le nouveau programme demande une version IOS 11 et mon Ipad est IOS 10. Je n'ai plus accès à mes courriels.
Pyropace - Keeps crashing
With latest iOS keeps crashing
limit 2019 - Delete this app and start over
I have an issue with this mobile and desktop version every day! It’s extremely frustrating and the support staff as nice as they are, aren’t much help.
Bqpin. - Disappointment
Forced to use it through work and now it’s a constant pain. Undelivered emails takes two days to get feedback. Far too late for urgent emails. Constant crashing and freezing. Very frustrating.
cereally - Icon
Oh no please revert to the old icon this one is terrible
Otherwise excellent app!
SarveshBheekhun - The app is completely broken
The new update completely broke the app and I can no longer access my university emails through the app, although the online version still works through Safari. Please fix it.
Legkow - Please bring back the old design!
It’s hard to find visually with the new app design.
BENDDG - Outlook app
Nice app. Preferred the option to search individual folders better
릴리안 lily - Used to be good until recent update
After updating it a few days ago i can’t see any of the new emails. When I try to open the inbox it says this “this message has been deleted or no longer available “ I prefer the older version. Never had an issue until now.
ssaammiiee13 - Outlook
Not quite sure what is happening with outlook, but for the past two weeks that I’ve been using it again, it hasn’t allowed me to send emails. Every time I check to see if it’s sent, it appears as a draft and the other recipient doesn’t receive it. Please fix this.
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Connecticut-iPhone 6s - Classic Email Client ⭐️⭐️⭐️⭐️⭐️
I have used Microsoft Outlook for more than 15 years both on computer and mobile applications. Outlook is an easy to use application with simple step by step screen options to add just about any email account.
As other reviewers have mentioned, it would be very nice to see the Outlook Calendar sync with the mobile phone Calendar just as the Gmail application does, as we would not need to use a separate setup to sync our Calendars.
Another wish would be to see Outlook have the capability of moving emails across email accounts. Just like the desktop Outlook application does, it would be helpful to copy over, or move emails, from one email account to another, on my mobile phone.
Note: as of July 28, 2020 I have an iPhone 6s running Microsoft Outlook from the App Store
NicksOtherName - A few warts on a solid app
As others have noted, there is little meaningful interaction between iOS data stores (most notably Contacts) and Outlook. This balkanizatiom of data within the app needlessly adds extra steps (as when adding a contact from a received email).
Calendar and email synchronization is solid, on the whole, but unlike the iOS Calendar, you can not choose which Google calendars shared with you are synced (it's all or nothing).
Visually, it's a bit above par and the UI elements are intuitive, following brief adaptation. Presentation of attachments is better than in Mail. The options to override the default browser and navigation apps are very much appreciated. Search is not the best, but arguably a tiny bit better than desktop Outlook.
Finally, there is the mail setting that drives me a little nuts: Reply All is the default when there was more than one recipient of the email you're replying to.
No, just no.
Reply to all is a huge time sink and makes every organization less efficient. I'm so anti-Reply All that I think you should have to take a four hour class and pass a test just to get the button turned on. Please, Microsoft, do us a solid and make reply the default. If my co-worker really is going inflict their opinions on the whole 38-person list, at least let it be intentional.
NathanLee831 - Horrible
Left 3 stars so you could would be able to actually see my review. Horrible app, doesn’t crash but doesn’t do anything you need to do in a timely matter. Everything is scattered like it’s a beta app or something.
Tried the new outlook on my computer as well and everything is just confusing now.
No wonder I stayed with Gmail. Will be switching my accounts over and deleting all these Microsoft attached things. Lost a customer and I’ll be sure to tell my friends and family to stay away if they don’t want CONSTANT UPDATE REMINDERS AND CONSTANT BIRTHDAY REMINDERS THAT WONT SAVE SETTINGS!! I’ve tried turning off birthday notifications and EVERY DAY at 12 o clock noon sharp I get stupid reminder dings and emails about birthdays when I TURN THEM OFF EVERY DAY. Forced me to download this app just to do that and it still won’t work. Sad to say I’ll be switching this from my main business account to junk. Sorry Microsoft lost yourself a few customers.
Chanel C - Improvements needed to be a great app
There have been lots of improvements to this mail app, most especially over the last few months, however there are just a few crucial bits that should be addressed to make this a 5-star mobile mail application:
Add originating inbox identifier for notifications in Notification Center for multiple inbox management:
I manage 6 inboxes, not including my own, and I need to have an eye in each of them constantly. Being able to make the originating inbox distinction from the notification would be a top-tier improvement for people who oversee more than just their own inbox.
Group all Outlook notifications in iOS Notification Center:
Mobile is king, so it would be wise to take note of how notifications present on mobile and adjust for less clutter and more streamlined email management. You know what makes me less inclined to use the app’s notification features? The simple fact that, despite having turned on the “group similar notifications” feature on iOS, Outlook email notifications only group when an email is in the same chain. This leaves me with multitudes of notifications clogging up my Notification Center, making it quite cluttered and cumbersome. I end up needing to open the app directly to clear all of the notifications by default because it’s not a good use of time otherwise.
jsaintq - Mostly Great. Need some fine tuning.
I’ve been using outlook as my preferred email application for personal email for as long as I can remember.
Recently however, due to tighter security protocols, I am required to use outlook as my work email application. I previously kept them separate by using different applications. So far having the two together is not a big deal because I can separate the two streams by using the profile feature.
Buuuut...it would be really great if there were a way to differentiate between multiple accounts as to which one specifically has new mail on the icon rather then being forced to see both. I would like a way to shut off the ability to see a badge for new work emails while retaining the personal email counter. Right now it is all or nothing. Seems like an easy implementation to give people the option!
Fairmarketvalue - Not Ready For Prime Time
I downloaded and tried the latest version because I use Outlook on my PC and like it there. To my surprise, however, unless Exchange is being used, there is no syncing with an Outlook calendar on the PC. I am not using Exchange, so my workaround was to add my iCloud account and then have it sync with my PC running iCloud for Windows. No joy. Syncing of "all day" events was random and arbitrary at best.
Nor does the app support syncing with the PC's Task list even if (I believe) the user is on Exchange. This is a major issue for me.
Finally, the app does not play well with IMAP email accounts. First, it took a ton of time to set up the account because the "automatic" setup did not work. In the end I opted to set the account up manually, but it still took several tries. Once up and running, receiving emails seemed ok, but on average over 45 seconds would elapse before I heard the chime notifying me that my email had been successfully sent. Repeated re-adding and re-setting of the IMAP account did nothing to move the "sent" elapsed time any closer to the normal 5 seconds needed by the native IOS Mail app.
In summary, if you play in both the Apple and Microsoft worlds, there are better alternatives out there. That said, the idea of Outlook on the iPhone is a worthwhile one. I I hope Microsoft will address Outlook's issues and shortcomings in the near future. Until then, though, I'll continue to use Mail and Calendar.
JessiC1990 - Having Problems Now
Overall, I loved this app for email much better than the iOS default app and even Gmail. It’s very intuitive with having calendar and email in one and the ability to add TV shows to your calendar and connect supported apps. I also really enjoy the custom swipe and being able to only get notifications from what gets filtered into my Focused Inbox. All that said, I have run into a problem. I send my hours to my employer through email and she isn’t getting the attachments at all even though I use Excel and it should work seamlessly! Sometimes she doesn’t even get my emails at all! I check my email sent folder and they are all there. I check my sent folder via my browser through Gmail and not all the emails are there and so I use that to forward the email to her and she finally gets it. Can someone please help me out? I want to use this app for my email, but if it isn’t going to work I might as well go back to Gmail or something else.
Me___ - Cannot load messages fully, the search is very limited
It's the greatest and most convenient unified email and storage app out there. But it has a serious issue with accessing and loading the emails.
I have connected some Gmail accounts. One major problem is that it doesn’t load the messages fully. At the bottom of the message there’s a “tap to retry” bottom, but clicking that multiple times doesn’t do anything.
Another major problem is searching. Its searching capability is very limited to the most recent emails. And when clicking on search for more, it doesn’t do anything ; although I know it should come up with more results.
Also since a while ago, when opening an email, or switching from focused to others, it freezes for a couple of seconds, although I'm connected to a super fast internet.
It was a good app, but with these problems it left me no chance but to switch to another app or just load the email with browser.
Worst! App! EVER! - Constantly glitching and making errors!
I really only use this app for school, otherwise I wouldn’t ever use it! But it keeps glitching all the time! A lot of the time it refuses to send my email until almost 2 hours later! So I click “send”, then I assume it’s been sent. But then when I go to the sent box, it shows NO RECORD of it ever being sent! So I go to draft emails, and there’s no record there either! So then I just give up and send the email from my computer! Well when I come back to the app, it NOW remembers that there was an email and it sends it two hours later! So the other person now gets TWO of the same email! That is very frustrating! Also, whenever I refresh the app, it doesn’t show me the newest emails until much later! I know this, because I look at the time stamp of the email that someone sent to me, and it’ll show that it was sent to my inbox much earlier! So why can’t this app refresh right?! Why can’t this app work right?! I even updated it, and it’s still causing problem! Fix this app!
kelly cant get help - Can’t log in and customer support is garbage
Yesterday my email account kept having a pop up asking me to verify my password in my setting, so I went and put in my password. The next screen that popped up was one saying “someone has been trying to use your account please verify your account”. I do. Then it takes me back to the original log in page and I think I’m gonna get it but it happens all over AGAIN! Called customer support and was put on hold for about 40 minutes with the support tech getting back on the line about every 5 minutes asking me to continue to still hold. After about 35-40 minutes the representative gets on the line and gives me a phone number. Called the number and it would even connect. This is terrible customer service and I’ve been using this email for years and now have no way of getting in. Isn’t this Microsoft?! Not done Mom and pop company that you would EXPECT glitches from. What kind low level programmers do you have running that show over there?! FIRE THEM!
Phillmg - Want an email app not a text app
I use the Outlook app just for work email. Don’t like the layout of the reply section which defaults to “reply all” and looks like a text box. When I reply to an email, I need to decide up-front whether I need to reply to all, or just the sender, fwd, or add someone else in, etc. This is possible but requires too many steps. There should be a drop down with a selection of how you want to reply without having to reply to all initially and then have to change it later.
Also, the text box look is unnecessary for a professional email app. I work in a professional office setting where emails are key to doing business. I need to be able to see the full email I’m replying too and don’t need some new “hip” feature of it looking like a text box. If some people want that, fine, then at least give layout options for those of us who want the usual MS Office Outlook functionality
kilopanda79 - Not working
I made the dumb decision to update the app, usually I never update because I know the update always doesn't help improve the app, just ruin the app with extra features and slows it down. But now I can't even use the app anymore at all whatsoever! I open the app and all I get is a blank white screen, nothing shows up, it's doesn't load anything except a white screen. It's been 2 days and I haven't been able to see what emails I have received at all without checking on my computer, updating was a complete mistake, i will update the app again when a new update shows up, hopefully it will fix whatever went wrong and then, never update again, because like I said before, updates never fix or improve and app, they just ruin in
0 STAR REVIEW
LordCorwin - The calendar is basically useless
I'm really disappointed with the quality of the calendar part of the app. I don't understand why the desktop software, office 365 desktop version, office 365 mobile version, and iOS app calendars are completely different from one another. The iOS version is completely useless as a business calendar because I can't even add group calendars from my organization. How stupid is that? I'm deleting the app because it serves no purpose. I can view my emails just aa easily in a mobile web browser, and the calendar at least works moderately better. However, the desktop office 365 version is by far the best of the 3 viewable on mobile because it actually contains all of the information and functionality that the desktop software has. It's incredibly frustrating that I have to go to this level of manipulation of the web server just to perform basic tasks. This is extremely easy to do in other email apps like GMail, and those don't require a license. Hmmmm...
Marty89899 - Problems
Search works poorly. Emails I know are there don’t show up. Recent and most annoying, if you are reading an email, switch to another app and come back the email you opened had closed and you’ve gone back to inbox’s newest email. If you had searched for the earlier email you have to start searching all over again. Ugh! And, finally, an incredibly annoying and problematic problem: if I’m drafting an email and move to another screen or app and come back to edit or continue writing, and try to place the cursor where I want to write, the cursor jumps to the very bottom of the screen even if the email chain is 10 emails long. I can’t get the cursor back to where I need it. Sometimes if I close the email and reopen it, it may work but only sometimes. Unbelievably frustrating. I haven’t talked to our company IT team about it yet, but this is becoming very problematic. Must be fixed. All this on iOS 13.3
Bigg Dogg ;) - Outlook Satification
I use outlook for mail and calendars. I don’t have a social media account so I use it all the time. The app on my phone and even my Apple Watch work great. But it is slow and “Clunky” on my computer. It is the default email program at work so I use it there as well and it always freezes up and sometimes takes forever just to send an email with no attachments. It’s like there are so many features that it slows down the program. A solution would be to get rid of some of the less used features and streamline the program. Perhaps sell two versions, outlook home and outlook work or something like that. Just a thought. I own a few shares of Microsoft so I definitely want you to succeed. Good business for you means higher stock price for me!
Silva_Vz - Audio Stopped Working!
My business is in the Music Industry so I receive a bunch of emails with audio files in them. This version of the app has taken awake the feature to listen to audio file. Your iPhone must be in ring mode in order to listen to the files if your phone is in vibrate mode it will not play the audio. Switching from vibrate to sound will start to wear out your iPhone switch. Most of the people I know have their phones on vibrate so that is a bad feature to take away. Also if you leave the app or lock your phone the audio stops playing which is another horrible idea. They should have not taken this feature away! Now we much export the audio to our OneDrive or our Apple Drive in order to listen to audio and continue answering messages. We get a bunch of versions for 1 song so it is a hassle to have to download and delete every version that is sent to us. Please bring these features back .
WashyFun - Average Mail App
It’s a pretty good overall mail app, but not sure why it is rated so high. It has some seriously glaring issues, at least when linked to a Gmail account. Issues like:
1. It creates drafts that don’t go away after you send the email - so you look and think you haven’t replied because there’s an open draft. This is HORRIBLE if knowing whether you’ve replied is important to you. I’ve double-sent a few emails already.
2. You can’t separate calendar integration. I’m running my calendar through a calendar app, so no reason for this to be fiddling with it. Creates redundancy and errors.
3. Longer conversations are indented when reading back through the thread to the point you get a single character lines. Imagine trying to read a long email with one character per line.
I still find it a better integration to Gmail than the native iOS Mail app, but only because Mail seems to not play nice with Gmail push notifications (as in I don’t get them). I’m not using Gmail (yet) because I was hoping to keep personal and work email notifications separate, BUT I may have to switch over. The draft problem is actually really bad for someone client-facing that doesn’t want to look like a chump not knowing when they’ve replied or not.
Aesthetics are pleasing. Actually get your notifications on time. But some serious functional hitches.
Social Media Woman - Almost caused me to lose my job
I had a “twofer” horrible situation and the help team at Outlook responded but didn’t do anything to help my issue. I have two VERY important jobs; one is with the state within which I live where attorneys are constantly trying to get in touch (as I work with them) and the other is the medical field. I’m trying to change jobs there and long story short, I thought ALL of my email was sending....it was not. It has really made me look foolish for roughly six or so days. Unbeknown to me my “sent mail” was/is going straight to my draft folder. It’s still not sending. It doesn’t even bounce back so the user thinks their mail sent! The worst part is, I can’t prove to anyone I sent it because it’s just showing the time a draft was saved without a time stamp! I’ve done everything...reset my email, upgrade the app everything and nothing works. I WISH I had stuck to my gmail account for anything important. Do NOT get Outlook...they’ve grown too fast for their own good.
Lazartan - Microsoft excel and word problem
Have used app for a couple of years with no problems on iPhone or iPad. Email still works great, but now all of a sudden I can’t open excel or word attachments. I can e-mail docs out of Outlook app to gmail on phone or iPad and they open. It is an app issue. 18.0 update didn’t help. Nothing has helped. Reset, deleted etc. support could not help, “escalated” to higher support and communication almost non existent. Mostly sporadic questions and no answers. We are a huge organization and this cripples our mobility. Now as I try to publish this less than stellar review at a one star it won’t accept even the bazaar nic names! I’ll change to Five star and if your reading this you know they manipulate what reviews are posted. That’s crazy.
Chiggiweb - The inconvenience outweighs benefits
I like the functionality of the Outlook app for reading email. Unfortunately, when I first installed it, if I sent emails from other apps those emails were hung up because by default Outlook disconnected the standard apple email app from my outlook account. But I didn't know this until I started to wonder why people were not replying. Also, it disabled syncing for Contacts with the apple Contacts app. That means that the messenger app and phone app were not recognizing my contacts, so I didn't know who was calling me or messaging me. That was very frustrating. Once I figured out what Outlook had done, I enabled the sync with the standard apple apps.
Microsoft was a little presumptuous when they assumed I didn't need to sync with all these other apps that are at the very heart of using my iPhone. That was very frustrating. I was almost tempted to give up my paid Microsoft email account and go over to an Apple me account.
John78133 - Mostly Works
The email functionality of Outlook on my iPhone works pretty well. I can send and receive emails that are properly synced with the iPhone, Outlook server and my pc desktop. The calendar functionality is less robust and there are sync issues that appear to be random - sometimes appointments sync and sometimes the do not. The only robust solution is to use the desktop to record the appointment. That usually results in a proper sync. But entering from the iPhone is hit or miss. And forget about the the iCloud calendar. That never syncs. I spent hours on the phone with support and trying their solutions without success. I finally gave up and don’t use the iCloud calendar. Instead I transfer any appointments that end up there to Outlook from my desktop. Inconvenient but at least I don’t miss anything.
Computercolim - Too many rough edges, much worse than gmail app
I run into quite a few aggravating issues in the outlook app. Using this app with Office 365, I am routinely get calendar reminders for events that have been cancelled (and they also show up in calendar, even if wait, and open the close the app to stimulate sync). I receive notifications, and then tap them, only to find outlook hasn’t downloaded the message, and can’t show it to me, but instead dumps me into inbox. And if I have a message open, and I switch back and forth between apps, eventually outlook loses its place and dumps me back into inbox (why? I was editing that, it has just here!). I also cannot view other people calendars from office 365 (as I can on outlook web and in Outlook on Win).
This app is plagued by issues like this that make it very unpleasant to use. It is death by a million paper cuts. I don’t love the gmail app, but gmail has the “reliability” issues down much much better than Outlook. Microsoft, you need to do better!
Dawgtownrambler - This app could only be worse if.....
This app could only be worse if emails didn’t come through at all. Where do I begin???!!! The app gives ZERO notifications when emails come through. It gives no badge count or any indication that you have emails waiting to be viewed. When you contact support it takes them 5011 forevers to respond. Then after the initial response the wait time quadruples. Where this high rating that shows came from I have no idea! The 1 star is only because mail does come through, but you have no idea it’s there unless you go in the app and pull down to refresh. Then and only then will the new emails appear. It’s like the app can’t auto refresh its self when new messages are arriving. Like I said... this app could only we worse IF the emails didn’t come through at all. I have had to revert back to the tried and true native apple mail app. There aren’t much in the way of bells and whistles, but you dang sure know when a new emails arrives!
Dthompson024 - Does a good job on most things
The Outlook app has come a long way and does a good job with email and calendars. A few things would make it great. The ability to drag an existing meeting to change it is the first one. Instead it creates a new meeting. You have to open meeting to change it. If it remembered what folder you put mail in like the mail app that's a nice second time saver. A great feature would be to be able to type in a folder you want to go to vs scrolling so that would be three. Their search is powerful but not as much as the Mac app where you can filter by who you sent to/from, what's in the subject, body, etc. I also have a fourth which would be to have Tasks available. Still does a pretty good job. But if it had the others, I'd give it a 5 and would pay for it.
Enigma7ic - Great app, with one huge issue
I really like the Outlook app for iOS. After years of using the standard Mail app, I decided to switch because the Mail app is horrible when using multiple different emails. Dare I say, the Outlook app is better in every way, except one.
The Outlook app doesn’t seem to store more than 30 days worth of emails locally on my phone. So if I needed to find an email from, say June 2017, I type it in the search bar and then I have to continue pressing the “Load more conversations” button ~60 times until the app finally syncs back far enough with the server to load the email. And then, once you close the app, it doesn’t save all of the emails you just loaded so now you have to start from the beginning the next time you search for an old email!!
From trial and error, it seems to pull old emails in 2-week chunks, so god have mercy on your soul if you have to go back 5+ years.
It boggles my mind why this is a thing. I’ve looked through every single setting in the app and on the desktop web but there’s no option to extend this limit. Why not simply do one massive sync where you pull everything and then save a local copy on my phone so I can actually find what I’m looking for without spending 30 mins pinging the server over and over again?! Both the Gmail app and the Mail app do this.
Texh Review 101 - Missing Voice Command (Siri) and Conference Call Automation’s
I gave this 1-star rating because Microsoft is encouraging IT departments to isolate Microsoft Outlook from IOS. This practice removes the ability to use awesome applications like Mobile Day with voice command to join your next call when traveling. This implementation makes the Outlook App for IOS unsafe for business drivers. It’s not always possible to pull over and if the call drops your back to square one again.
Microsoft, please stop this isolation practice until the Microsoft Outlook application for iOS has all the necessary functionality needed for business travelers.
Why does this matter?
Voice Command Missing: The lack of safe features like voice command, Siri or google voice command integration. In the past we used apps like Mobile Day to make joint next meeting fast and easy.
Conference Call Automation’s: This app lacks the ability to assemble a conference call number with the passcode for automated calling. If the person originating the call doesn’t create a single click line then you have to manually enter the information. This is not easy when traveling.
Voice Reminders: the calendar should automatically join the next call or remind you of the next meeting.
Yes, this app has significant improvements but locking out the build in IOS capabilities is a horrible direction until the application meets the needs of all users.
Ginnydoll08 - Wish it was better but still pretty decent
I love the fact that the email is in the same app as the calendar but I wish the app was better. It always falls short of what I want. But not in major ways.
I have multiple emails linked to it and wish I could cross save emails between the accounts (iphone’s app lets you do that).
Yesterday the app asked for the password to one of my email accounts. I ended up having to uninstall and reinstall the email account. Today it is asking for another password to a different account and this one won’t take. Even when I uninstalled and and tried to reinstall. (If this doesn’t get fixed, I will have to delete the app and use something else)
I hope Microsoft incorporates other calendar options to the calendar section so my iphone calendar can be added and this app can alert me to the birthdays I have saved in my contacts. I also wish the alert times were customizable and offered a second alert or a travel time alert.
It would also be nice if it had it’s own contact list to store contact information that I don’t necessarily want saved with my phone contacts.
(I don’t like to store contacts within my email accounts.)
Overall, I find it the best option for my needs and hope it will only get better in the future.
webbybiz - Only email app that can handle the deluge!
I get a metric sh!7-ton of email. (I average well over 1200/day.) I have tried literally every email app that exists on iOS, but Outlook is the only one that can handle my email needs gracefully. When there is a new bug or issue with an update, I tend to be one of the first to find it because of my email volume. Fortunately, the support is outstanding. They are super responsive in-app, and they follow up until the issue is fixed. I own a few software companies and invest as a VC. Which is why I get so many emails. So I am familiar with developer teams. The Outlook team are amazing, and I only wish others would rise to their standards. And this is coming from someone that spent most of my career hating on Microsoft.
pgood21 - Best email I’ve used
I love Outlook for its organization. It is so easy to create folders to store old messages I may need later. I also love that the messages stay connected. For instance, if I communicate with someone on several different days (replying to each other’s emails) it creates a thread of those replies rather than separating them into new emails - this way I can refer back to the old messages without having to search for them. I am very happy with outlook. I also love the calendar feature because outlook emails me my agenda for the day and allows me to keep multiple calendars. I have used outlook for four years through my college and when I left I decided to make another account. Many thanks to outlook for keeping my life sane!
Fiend4Cafeine - Simple and clean
I really enjoy the overall interface of Outlook. It is super clean and simple! I personally never really liked the standard issued “mail” app that was imbedded in the iPhone, so I decided to download Outlook and use it as my go to email site and I haven’t had any issues with it at all. Opening and responding to emails through this app has been a joy! Being able to change the different notifications sounds when receiving and replying to emails has never been fun until I’ve used Outlook. The only thing that is preventing me from giving it a 5 star review is not being able to change the theme of your inbox (like gmail does with theirs),but ultimately it’s not really a big issue. In conclusion, I really like this app and don’t plan on going back to other email apps.
Jdub_z - I don’t understand how this app is so highly rated.
Is this app fantastic? Yes, with one caveat, it’s only fantastic when it works properly. I’ve had multiple issues such as dropped contact lists, the inability to send or receive emails, (over cellular data or WiFi, both of which have caused issues) and a few other bugs such as an inability to forward messages and the app being unable to find my co-workers via email even when typed in manually. I know this app is a god send for businesses on the go, but just because it’s almost necessary in today’s world doesn’t give it a pass to have as many bugs as it does. I would MUCH prefer to switch to a google based platform, as they have almost perfected integration of all of their services into one single google account with very few hiccups. I would love for Microsoft to be able to do the same.
Momo927777 - Why is “reply all” the default...
Literally so over getting countless extra emails from people who didn’t change it to “reply” instead of “reply all.” Why is reply all the default? It literally makes zero sense? If someone accidentally sends a message to one person instead of a whole group, it’s super easy to fix! They just have to forward it to the whole group. But if someone accidentally replies all when they should have just replied to the original sender, then everyone in the group gets yet another notification and has to click the message to make it go away. It also risks people sending something that wasn’t supposed to go to the whole group, like confidential information. When you work in a big school with a lot of staff, you get a ton of these bonus emails on top of the countless advertisement emails I already get that can’t be unsubscribed from.
So yeah, one star literally just because you make reply all the default. Annoying.
AguilaCubano - Ever since iOS stopped allowing outlook mails to be configured using your iPhone settings
We have had no choice but to use this ap now if we want MSN email accounts on our iPhones. At first it worked fine, I got emails when they were sent, but I noticed my email count number was different than the emails in my inbox. Eventually, this stopped occurring after changing absolutely nothing on my part. Now, in order to receive emails, I have to manually push to get them. If I forget to push I don’t get the emails for however many hours or days goes by between my manual pushes. I will try to uninstall and reinstall I guess, but it’s definitely got some bugs, I don’t think it’s my phone, I keep it pretty clean.
SaracenSam - Amazing app. All it needs is a dark theme
Apple’s native mail and calendar apps are woefully deficient. They almost never update their apps and they’re both very behind on simple common sense features that they just don’t implement. As a result, I’ve used many email/calendar clients on the iPhone to try and find a better solution.
I conclude that Microsoft’s Outlook app is the best email/calendar app on the AppStore. It’s clean, efficient, and just gets the job done. The fact that it can separate real serious email coming in from the garbage ones, that alone makes this app worth it. I highly recommend this app.
The only thing missing now is a dark theme. If Microsoft implements a dark gray/black theme, it will make the user experience even better.
allig0317 - It used to be ok....
Like many others, I’m struggling to figure out what happened with this last update. I had no trouble loading emails previously, now they hang up for 5-8 seconds when trying to load causing the app to often crash or there to be a MAJOR delay when typing. It’s like I’ve gone back to using a dial-up modem and the info is buffering.... I’m forced by my company to use this app if I want email on my phone without using a web browser so I’d love for it to work!
And while we’re at trying to fix things: please fix the search functionality. Why can I only search items that haven’t been deleted? Sometimes I want to figure out if an email is still in my inbox, folder, or deleted. However I can only search my inbox or folder. No option to search deleted items. Incredibly frustrating.
If you can get it fixed to my liking I’ll come back and update!!
edward4four - Deleting contacts
I don’t have a computer, just have an iPhone 6 that I’m using my outlook account for and one problem I face is that for each email address that I enter and add to my contact list, they stay there permanently and when I want to delete the ones I don’t use anymore I find out it’s impossible to do. I had to go to help page to see how to delete these files and was told I needed a computer to actually be able to accomplish this task. A library computer or a friend’s computer. With all the new technology out there, surely outlook should be able to fix this problem so someone like me could delete unwanted contacts without going outside my home. Gmail, I believe doesn’t have this problem, but I’m not really sure since I like my hotmail address better.
Gruden01 - This app is missing important features
The interface itself is good. But there are problems with the keyboard functions, spellcheck interference and no correction assistance - seems like a bug that needs to be fixed. (All other apps are working fine.)
My biggest issue is that there are no formatting options within an email: No indentations, colors, bullets, fonts, etc. For someone that is constantly typing up lists, I must have paragraph formatting options. I know the desktop version has the ability, but app doesn’t hit the mark for me. Maybe there is a paid version of the Outlook app for the iPad? But I have purchased the Microsoft Suite software, I would hope that I would not have to pay for an iPad version of Outlook that has more accountability. What am I missing? If nothing I’m moving on to another app or back to the old.
outlookismediocre - Adequate product
In looking through other reviews, I noticed several, many, reviews that stated how bad the product was but that showed 5 star ratings. ?????
It is frustrating to sit and wait several seconds to have my inbox loaded each time I select outlook on iOS. I have reviewed settings and see no correction for that. Am I downloading messages online each time data wise?
When moving a message from inbox, it would be nice to have predictive folders shown as on the desktop. I have three major folders that get a lot of messages and it is a frustration to scroll all over each time.
My spouse uses Apple Calendar on her phone and we have trouble she invites me on an appointment. I have tried to clear that up but can’t.
I would prefer the calendar app to be separate from the email to use in separate windows.
Handling and setting up groups for emails is frustrating on all platforms.
As I am now retired, I have no great operational demands that Mail can’t handle so I might just go back to that. Dropping MS Office would certainly save some money.
The app is not “Bad”, just adequate. Certainly, it is no joy to use but does not cause too much pain-except for that one group of about ten days of email that was lost. Never found those suckers. 🚀
psforsberg - Deleted. It used to be good.
This used to be a good app and then one day someone came up with the silly idea that people don’t really want to read their message when they click on it. Instead, this person thought, they want to read part of the message, click on a button that says “Read More” to open another window where they can read the rest of the message. Sometimes you have to remember where you were in the first window because the second window inconveniently sent you back to the top of the message. If you’d like to delete the message once you finish reading it (or forward it, or flag it, or anything useful, really), you have to close the second window and take care of your business in the first window because it’s impossible to do anything in the second window but read the message you couldn’t finish reading in the first window.
DaleAR - Sweep function is woefully limited
The OLD sweep function allowed users to list sender addresses and instruct the system to keep emails from those senders for a specific number of days in the Inbox (to allow me, the user, to read and respond to them in my own time), then to move those emails automatically to a specific folder after the specified number of days I chose expire.
NOW, the NEW sweep function allows the user to list sender addresses but ONLY for the purpose of DELETING those emails after a specified number of days!
What’s the point??? I don’t want emails from important senders to be deleted! I want them to go to a specific folder I’ve set up for a particular sender or matter!!
The existing function that allows the user to immediately direct new emails from a particular sender to a designated folder is simply an invitation for users like me to miss those emails altogether!! Being a busy human, sometimes I’m on the run, and sometimes I simply forget to check a bunch of individual folders for new (and sometimes very important messages)!
WHAT’S UP, OUTLOOK/MICROSOFT??? HOW DIFFICULT WOULD IT BE TO REVIVE THE OLD SWEEP FUNCTION???
You could still allow users who wish to delete emails from designated senders to do so by directing the emails from such senders to go to the Deleted folder after a certain number of days.
usalegin - relaunches when flipping between apps
The app keeps relaunching and losing content when flipping between apps. If I’m creating an appointment in outlook, flip to another app to copy information, then return to outlook, the app re-launches. When it does this, anything in progress such as new appointment or email being reviewed is lost. I was reading an email using my unread email filter, I flipped to another app to check the status of something related to the email, when I cam back to outlook, it relaunched and the email is no longer visible. To find it I need to turn off the unread filter and search for it somewhere in my email list. By which time I’ve forgotten what I was checking. I have had multiple similar experiences using calendar when setting up a new meeting, flipping to another app to copy meeting info to paste into the invite, only to find the meeting setup screen has disappeared when outlook relaunched. It makes the app almost unusable.
IowaTVman - Broken app, poor support
With a recent update, the “save as” function for photos and other attachments broke. I checked with our IT to ensure that nothing had changed on our end. No changes. Submitted a support ticket, and that was a waste of time. Their “customer service” (an oxymoron) rep, obviously offshore, repeatedly demanded that I delete my work account and replace it with my personal account. No dice. I keep the two accounts strictly separate, in different apps, for good reason—not the least of which is security. The app clearly broke—when there’s no change by the user, it’s not the user creating the problem. The offshore guy is wasting my time repeating his script and ignoring my responses. He also refuses to escalate the issue to someone competent. All he did was poke around in my business email—another reason why I refuse to put my personal account in the app. BOTTOM LINE: Microsoft knows more than you, and will never admit faults. If that’s ok with you, download this app.
Brandel2013 - April 2018 and more issues with last update
I use an iPhone 6splus. It used to work really well even though it's not possible to just attach an image or file thru the app. You actually have to go to photos and then select to send with Outlook and it'll attach. Otherwise you're only able to embed photos which is a pain when you have to send more than 2-3 photos/files.
Adding insult to injury, now j cannot copy and paste text into a new email. It will not let you tap/hold to select in the body of emails to copy the content and when you are able to get to copy, it will not let you paste it. Won't even show the option to paste. This is essential to my job as I send dozens of ails daily where I have to copy and paste from a template for my job. This makes it frustrating and a total waste of time and money for my job. Hopefully Microsoft will look into these issues and fix it.
AndroidAppleMutt - How to integrate
So, for those trying to integrate outlook with contacts and calendar, etc, try this. Setup your clients in outlook app per normal, and preferably only use one email for contacts.
Now, setup whatever you need in the regular mail app, ie contacts and calendars but disable mail for them. Set either your third party app for calendar reminders or use the built in. Your choice. Siri will still see everything and while you’re technically adding in more battery drain by polling the same account twice, it’s not too big of a deal.
Now you should be integrated, so you can have Siri add events, make calls and texts, and it will sync with outlook. This assumes you’re not using gmail consumer for calendar and contacts.
trparky - Apple can learn from Microsoft...
Apple can learn from Microsoft when it comes to making an email client because Outlook for iOS is hands down the best email client for the iPhone.
I struggled for years because emails from my gmail account would take up to fifteen minutes to show up on my iPhone in the default iOS email client yet with Outlook for iOS email in my gmail account shows up instantly. Sometimes even faster than on my Windows desktop running Outlook. I don’t know how but Apple can learn from Microsoft in this regard. There’s a lot of us that have gmail accounts.
Needless to say I uninstalled the default iOS email client and replaced it with Outlook for iOS and made it my default email client. It’s that good!
takeoff2 - Couple minor issues but otherwise great app.
Like the focused vs normal Inbox option - and the ability to turn it on/off. Good email and calendar experience. Being able to see availability when scheduling a meeting is way better vs default mail client. Contact details for those in Exchange address book is nice. Only issues so far: would be nice to have concept of “VIP contacts” to notify differently like iOS has, when accepting all day invites from a source like Google Calendar sometimes they show off by one day here, occasionally notifications seem to not come through and then suddenly a bunch will all come through together. These aren’t common though. I will say I hope they improve the search - it often doesn’t find things I know are there.
Mistir.b - Always nearing perfection
I was excited to see today’s update to the app... I have been asking for years for the buttons at the top of the app be moved to the bottom, or even just above the keyboard. I thought this happened in part today, well it kind of did; some of the buttons have moved to just above the keyboard, but the send button is only there if you’re replying in-line. When you expand your reply to full-screen, the send button moves back to the top. This is inconsistent and perhaps overlooked.
Too much about the app to like to comment at the moment, but I hope the app designers read this and put another tally in the box for moving the buttons from the top to the bottom. This is especially useful for one-handed smartphone use and bigger smartphones.
Graigs - This is a great app
This is a great app. Way better than gmail. The things google does wrong, Microsoft does right. There’s no built in browser. It just opens things to my safari. Which is what I like. There’s a dark mode. Also there’s a focused mailbox so it’s almost like Googles inbox program. You can have it integrate your email into a single inbox. I got iCloud and gmail working. What’s even better is that it seems to make gmail do push email. I got tired of gmail and it’s lack of push on IOS. And I hate it’s app. So I am switching to Microsoft outlook Mail. I thought I would try this and wasn’t expecting it to be great. But Microsoft’s email app is fantastic. This might be the best email app on iOS. Give it a try.
oldwireguy - Cannot access folders or sub folders
The app itself is average. In my view the only thing it does better than the native iOS mail app is display attachments at the top of the message. I am using Outlook under Microsoft Exchange on my computer. I have folders and subfolders on my computer that are used for filing an archiving mail messages. However, I cannot get 90% of the folders on my computer to display on my iPhone XS. This is a real problem since I receive a lot of business email and if I cannot file them they wind up clogging the home mail screen in Outlook. I’ve tried contacting Microsoft numerous times and nearly everyone I talk to point me to someone else. It is very frustrating and is close to reaching the point where I will delete Outlook from my phone and revert to office 365 on my computer and dump Microsoft Exchange.
Anthonywasherelol - It sure what happened but...
When I search for emails it doesn’t bring up all emails that were there before. Every time I enter the same phrase into the search bar different amounts of emails come up. Some that used to come up when searched for no longer show up.
It’s unable to load more messages making it impossible to go back and look at old emails that I need to reference. This app used to work very well then something went wrong. Now it’s basically useless unless I just need to respond to an email. If I’d like to search something or reference an older email I have to wait until I have access to my home computer so that I can check from the desktop version of outlook.
Don’t know if this is a unique case or something that a lot of people are experiencing but I hope it can be fixed soon! I loved this app before all of this happened!!
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The new Outlook for Mac talked about at Microsoft ignite is finally out as an option you can use in outlook if you are up to date it will ask you if you want to switch the only thing that it does not do is work with yahoo! Account so if you use one in outlook don’t switch yet 1/
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Send beautiful email template replies with our Outlook add-in. #outlook
This would probably be the most annoying thing ever but why hasn’t Microsoft added a Slack-like feature in Outlook?