Smart Home Manager App Reviews

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Would’ve liked to use it. I logged into the home manager the day the tech came to install my Uverse. He had me log in and told me he had to run to my leasing office and when he got back he would show me how to secure my Wi-Fi. When he returned he told me it’s not going to happen today. He said maintenance told me that I couldn’t connect your service today. An Integrated home solution guy arrived shortly after the tech arrived. He asked if I was interested in a new iPhone. He ended up selling me one. He walked out of my room with my phone & when he came back he said oh you can’t get into your iCloud? I told him,” I CAN!” Anyway he set up my phone to transfer to the new phone. He said he would be back in a few days for my device. After about an hour the data didn’t transfer on the new phone. I had to restart the process. My old number was sim swapped a couple of days later and I was never able to log into home manager after my service was set up. My phone’s have been hacked continuously. It’s been a nightmare.

Profile management is a pain. I have to open this app every day to re-enable a profile that limits my child’s screen time, and to do that, I have to wait for a splash screen to load, another screen to populate, then a network page to populate before I can get to the profiles. The process doesn’t really take that long, but on the IOS version, the profile page crashes 9/10 times. A good app would open to where you left it. This app also sends a bunch of notifications of “network health”, but not a one about profile status, or a notification that a profile was enabled/disabled. A good app lets you select the notifications you wish to receive. This app hasn’t had an update in quite some time, and AT&T support can’t explain how the profiles get re-enabled. They need a widget. Update - ios app crashes repeatedly still, profiles get disabled, and repeat calls to at&t about the issue are blamed on the syncing of the app. Lets get it fixed, I’ve been seeing the same issue since it was released!

EASIER WAY TO MANAGE YOUR WIFI!!!😁. I thank AT&T for this app! If you don’t already have it, and, have AT&T service; don’t hesitate in downloading it. The ‘SmartHome Manager’ app is a very useful tool for managing your account, connected devices, data usage per device w/timetable graphs, troubleshooting your connections, rebooting your router, optional downtime/restricted WiFi scheduler per device and/or profile. You can manage each device individually, or, create profiles for each family member and/or devices. P.s. I wrote an honest review about this app in a survey; it must have been a popular request, as far as, app quality and abilities. The suggestion about what I thought could possibly improve the functions of ‘SmartHome Manager’ app; appeared in an update within a few days. 😊🤔 The developers listen and are seeking ways to always improve their product quality 🥰

On a roll lately, not a bit happy. I’m about ready to toss in the towel. It’s not working when I need it and I can’t see anything with this app that lets me know my service is even secure. No details on how to set it up, no effective way to communicate with customer service or support. In fact outside of the automated response that can’t answer a simple question, my speed is always the same, for all I know it’s not showing me anything. All I can see is what devices we have online but every time we lose service and it resets, everything is assigned a different IP and MAC so whose to even say whether it’s our stuff or someone else’s on our internet. I have to waste time going through every device and writing it down to figure out which is what every time it quits. It’s a royal pain especially when we can’t use it half the time. I’m not sure what the problem is lately but I think our town must get the tail end of what’s left of the equipment, somethings wrong for us to be having so many outages lately. Oh, when my internet was down last weekend the app did tell me that we had an outage reported June 26 or 29th 😳didn’t mention the year…it was April 🙄, I have no clue why it said that but like I said it’s not much of an app, I don’t know why.

Ok for data management. With our previous internet provider we could set a schedule that would allow certain windows for our kids to have internet. It would shut off wifi at bedtime, turn back on for a brief time in the morning, then shut off again when it was time for school, and then turn on again a few hours after school. This app only allows one downtime window to be set. So we have to manually turn things off and on throughout the day. What a pain. I do like that when you pause the wifi for a grouping you can set a duration. I wish you could do the reverse. Unpause it for a set time. My kids can earn a half hour or hour of wifi by doing chores. It would be so much easier if I could set a duration so it would auto shutoff.

Really obnoxious bugs!. I have an iPhone 11 pro. I would share screenshots if I could. The app manager worked ok for the first three weeks of my service, however, always very SLOW to open the app and various features within. I set up a profile for my kids so I could limit their internet. Yesterday and today I get continuous error messages saying that “WiFi is not connected” (it is) or something about maintenance when I tried to access controls to turn them back on. I can sometimes open the app, sometimes not, right now, with varying/inconsistent error messages. I attempted to get the included AI “assistant” to engage in troubleshooting. It was basically a conversation with HAL 9000. Throughout this time my kids’ disconnected devices couldn’t be reconnected. I looked for an alternative way to access the controls - everything in AT&T’s help just redirects to this app. There’s no other way to set or change controls, apparently, so when it’s buggy you’re just stuck without service on whichever devices you turned off. With kids, this is a potential safety issue. And there is no way to report bugs in the app. It confuses the AI. This could be such a great app if it were reliable...but right now it just feels frustrating and at risk of leaving some devices in limbo forever with no alternative or manual workaround available.

Buggy. This could be a very useful app if it weren’t so buggy. I have 2 Airties WiFi extenders from ATT. If I open the “Devices” tab, it might show the RG and my 2 Airties, or it might show one or both of my Airties grayed out, meaning not connected. Often times it shows no Airties connected and all 22 or so of my devices being connected to the RG. Right now it is showing one Airties connected and one not connected. When I click on the connected one, the app says there are 10 devices connected but in the list there are only 6 devices shown. This is absolutely no help in troubleshooting when you cannot get reliable data from the app. I also have the desktop version of this app and you would think the data between it and the mobile app would be the same but it is not. I would be willing to give 5 stars if the app worked better but there is a lot of reliability and accuracy missing. I do not recommend this app as anything more than a gimmick. The desktop version is what I use because it is more accurate.

This app is garbage. Doesn’t let me see anything useful. Did they really have a sixth grader come up with the content ideas? Anything that’s “helpful” is a short summary of simple common sense with no way to go further than a few four sentences with a clip art picture. Yay! I just previously switched from Xfinity to AT&T and although installers worked with Xfinity why would you AT&T EVEN OFFER SELF INSTALL if it would never work by actually self installing…. Complete waste of time and no way to actually obtain the instructions they claim is supposed to appear with this app. WHERE? WHERE! WHERE ARE THE INSTRUCTIONS? NOWHERE. This app is garbage and so is AT&T. Xfinity’s app was at least actually usable and showed preview data. The AI Virtual Assistant can’t get past answering the most common sense of questions with the least useful content (just refers back to AT&T’s website) what is the point of even having it in the app. Complete garbage bag of an app. Can’t believe the salaries that were made on this piece of trash

WiFi Gateway offline!. It sure would be amazing if you guys fixed this WiFi gateway offline issue. My gateway is plugged in. I have reset it many times and unplugged it, waited over 30 seconds then plugged it back in and I have had one of your technicians come to the house. The response I got was that it’s a problem with your system and won’t get fixed until enough people have an issue with it. Here is my issue…. I do not have unlimited data but I do have 4 kids that think they have unlimited data and the only way that I can prevent data overage charges is to restrict their access to the gateway but I cannot do that until this gateway offline problem is fixed. Hopefully you guys are willing to eat data overage charges until this is fixed otherwise ill be looking for a new provider that has a fully functioning system.

App stopped working. I've had the app for the last few years and is set to auto update on my iPhone sx max. I depend on my internet in large amounts since I'm an inbound call agent . Needless to say my app stopped working and shows a blue screen when I press to use as usual. I checked to verify an update. But there was not. I've updated my device so that was ruled out I also restarted my device, still no success. I even uninstalled and reinstalled it. It's very frustrating . Second thing was when it was working it would also disconnected my wifi extender almost around the same time daily. After similar rain dance for the app it still does this . But can't do anything until the app starts working to solve either problem. It would be appreciated to find some resolution and learn why the app seemingly stopped functioning. On a side note I am quite disappointed that this company really had not performed as reliable as it presents itself. And instead of acknowledging this they give us an app to say we can trouble shoot ourselves instead of call them. So basically service isn't reliable so here's an app to help with petty issues that may consume too much call volume . When people depend on a provider we expect it to be available without so much interference or loop holes. May as well have a hampster running on a wheel inside out routers. At least that's what I imagine.

Good when it works. The app is very basic, which is fine for our use. But, it is not consistently working. Over the last 2 weeks numerous times I could not access connected devices to bring them online. Restarts don’t always work. Sometimes my spouse phone app works when mine doesn’t and vice versa. Sometimes the desktop browser works when app doesn’t. And frequently now I get “We are experiencing a temporary system error. Please try again later. (500)” Also, frequently in last 2 weeks it says they’re working on new features and some things are not available... like basic feature to edit profiles. Frustrating when we have kids devices offline and then need to bring it online for entertainment or summer school and you cannot bring it online. They need to figure this out. It is great when it works, which currently is very inconsistent.

Great when it works. Useless with no internet.. I feel like I’ve lost years of my life with this app. Whenever there is an issue worth you’re internet connection you’re steered toward this app. If you’re internet is up, it’s great. You can customize a lot of settings on your home network. I like that. When your internet is not functioning correctly it’s useless. The app won’t even function when there is no internet connection. Kind of defeats the purpose of fixing a connection issue if it won’t work without a connection. I’m currently having a lot of internet outrages at my home and every time I try to use the app to fix it I get “we seem to be having trouble” restart the app and try again. Over and over…. The best part is that I have to reset my ATT password EVERY SINGLE TIME I try to log in when the internet is not functioning.

Stuck on loading screen. I saw other reviews sorting by recent addressing the same issue for a while. How come it is still not fixed?! I was looking for my wifi password and decided to check this app - which I hadn’t opened in months and thus was required to re-download. To my surprise, unlike how smooth it used to be, the app stuck on the loading screen “you are online”, and despite having deleted & reinstalled several times, the infinite stuck continues. Among all these times, one time I was finally able to somehow access the original interface and I thought maybe restarting the modem would help. How naive of me! After the restarting, the app stuck again, this time on the “now we are restarting Smart Home Manager” screen, yet it hasn’t changed for a couple minutes. After I closed and reopened the app, it is again stuck on the “you are online” screen. Why is this happening? Could someone please fix this issue? Thank you!!! ———— Edit: somehow after my review when I reinstalled again (maybe for the 7th time today) it miraculously worked. I had no idea what caused the problem or what made it work.

Very Surprised… in a good way.. I guess after years and years of terrible service from other companies, I never really expect much in the way of customer service or features and benefits. Usually just a high cost hassle. However, I have to say that this app is incredible. I’m genuinely impressed and the team that designed this should be proud of their work. There are so many useful tools included, most of which in the past with other companies, I had to use multiple websites or various other methods which could be annoyingly cumbersome. This app has everything I need in one place. The layout is super easy to understand and is visually appealing. It would probably be very beneficial to customers who aren’t too tech savvy. I’m kind of a technical guy and like to tinker with things, but you don’t have to be to be able to use this app easily. The service has been great so far as well. I hope this helps you and have a wonderful day!

I shouldn’t need to download an app to set up my internet. They set up our internet over 2 years ago to the wrong apartment but we still had internet some how in assuming the whole place is just wired terribly and they are the only isp I can possibly get (dualopoly op) and now since someone is trying to move into that apartment they shut our internet down and the one going to our apartment with still no help after several service calls and no call backs from waiting in que genuinely terrible company that doesn’t care about customers but at the end of the day this is nothing new there has probably been thousands before me with this exact same complaint but what can we do nothing but at and t should compensate for the trouble they won’t they had a man come out to “fix” it but he literally just came to my house and dropped off a box and left Terrible company maybe if the employees got paid more they would be willing to actually do there job but that’s a whole nother issue hot take but I feel like business that out source for labor are the true people that need to be “canceled” in today’s cancel culture

Soooo slow and annoying. I have to jump through hoops to get to my device manager- which is the most important feature on this app. I couldn’t go directly to it with the previous version and now you have to wait for it to find the connection for a speed test, connect to the home network, then find all the devices. Then there’s a feature for “profiles”- which is a good idea- however it is very limited. I am unable to pause the internet at different times, say if I want if off between 10p-10a and again from 3p-5p I am only able to set one preference. Then I am unable to make a second profile with the same device as a workaround of this flaw, and what’s worse is I am unable to manually pause a device if it is part of a profile. I have to go through the profile to edit all the devices there. So basically this feature serves no function if I have to keep manually enabling/disabling all my devices.

Needs work and has fatal glitches. Thirty-six days ago, the app developer responded to a review complaining that the app had stopped working and stated that they were working on a fix. That was March 1. Today is April 5. Between March 1 and April 5 many reviews have warned that the app fails to function, apparently because of a flawed update. The only incredible thing about “the incredible new version” advertised is how incredibly long we have waited for the app to work. Too bad Apple doesn’t allow users to award negative stars for miserable customer service and tech support. The app had been great but it recently ceased working on iPhones using updated iOS. It does still work on my iPad. On the iPhone it rejects the correct password. As usual, ATT is either unaware of the problem, suggesting inadequate quality control, or is slow in providing a remedy, suggesting inadequate customer service.

Great concept, poor delivery. The app has some good features, if they worked. I’ve had multiple technicians come out to repair connectivity issues (Last one was today), and we are still experiencing the same issues with the app not accurately displaying what’s connected to the gateway. The technician was unable to pair Airties 4920 extenders using the app or his equipment, and AT&T Tier I level tech support told the technician they don’t provide support to the extender even though they sell, and sold, them to me and other customers. Why put out a product that doesn’t really give the user the ability to easily “manage” their home network, which would greatly minimize the need for so many tech support calls. My AT&T experience has been subpar and everything is layered so no one, except for the customer, has to take responsibility for anything.

Love the Family Controls!. I made the switch from Spectrum (awful service dropping hourly) to AT&T and I can only say amazing things! From the installation tech, customer service advisor that came out with the tech, & all of the perks (like this app) that I wasn’t aware of that came with the service… I can’t boast enough! Thank you for letting me take control of the gaming/iPad allowance on individual devices!!! Spectrum didn’t have any of this and I was still paying double with them for service that only worked directly by the router, yet still dropped internet at least once an hour. Props to you AT&T, you have a client for life now! ❤️

Pleasantly surprised. I’m really not a fan of AT&T - especially not very satisfied with the customer service experiences I’ve had even going back to when they were Ma Bell and Ameritech, but this app is a great way to see, understand, and connect with my home WiFi network. I’m not a hi-tech person, but this app has proven to be beneficial and useful. I recently got a scam call from “AT&T” that went to voicemail telling me my service was suspended for “verification” and “please press this button...etc.” I was able to pull up my home network from work and saw everything was running smoothly and then called the real AT&T to let them know what happened with the scam call. Pretty cool app indeed.

Missing obvious functionality. Dear AT&T: Why can’t I set a different schedule for different days of the week? I have a profile to pause internet to my kids’ TV… but in order for it to have a later pause time on Friday nights than on Tuesday nights I need to manually edit the whole profile! We should be able to choose different schedules for different days. (I know you can exclude days entirely, but that’s not good enough — I still want a pause time on weekends, I just want it to be a little later then on weekdays.) Alternately, let me make a weekend profile that’s separate. I can’t do that either because you only allow each unique device to be in a single profile. Please add this basic additional functionality!

Saved my devices and identity from theft. There were devices that popped up on my WiFi band that I do not have. I was able to block them and get faster network. In the past I had gotten hacked through my home WiFi and it destroyed the WiFi box and my iPhone. I had no idea there were computers and gamers in there until there was no WiFi signal at all. I have teenage sons who love video games. I feel they are safer now that I can set times they have access to the WiFi and when they don’t, keeping them from being targets for hackers. Smart Home Manager really comes in handy on school nights. Now my children get sleep, do their chores to earn internet time because they can’t sneak on the WiFi late at night. I give 5 stars because if I didn’t have this app on my devices those devices I blocked would probably have cost me another phone and very possibly my identity by now. Not to mention the rest of my households devices.

Updated and Well Improved. Nothing is more annoying than an app that you can’t understand or just crashes all the time. I’ve heard all the pros and cons about choosing AT&T as my internet provider, and just to be fair I gave them all a chance to show me how great their services are. Along with their services, are their apps that are suppose to help you set up, monitor, and ask for help if needed. I’ve used the app a few times in the beginning, since I wasn’t using much of the internet. But, with the pandemic I started using more and more of my devices that required internet. Setting up those devices somestimes needed me to go back and forth to check for IP addresses and MAC addresses and had it not been for the app, it would’ve driven me insane. That’s not all, the helpful tools they added on the app was really helpful to me. They have the speed testing, the strength signal testing, and they also list all your devices which was helpful to see which one needs attention. If you needed to figure out something about your internet, mostly you’ll find the answer in this app. So, needless to say... I’m happy with this app and highly recommend using it.

Down as often as my AT&T internet. The concept is great; however, the app is about as reliable as my dsl internet with at&t, so it’s not worth the weekly - yes, weekly!! - phone calls (a minimum of an hour and a half per call) to let *them* know *their* app is crap, *again*. Speaking of, for a communications company, AT&T is the absolute *worst* entity to communicate with in my universe, & that includes an ex-husband and a teenage son. An hour and a half on hold for tech support, listening to that inane recording inviting us to use our currently out of commission SmartHome app for all these issues to avoid that pesky hold time 🤦🏻‍♀️ edited: no, I will not, as my issue is not with my profiles, but with the app itself, & AT&T’s seeming inability to successfully manage/run or develop an app that works for longer than a week without locking me out of everything because your app has crashed, on a friday or saturday night *again* - Remove it from the market until your devs have proven in beta it can run uninterrupted for at least 30 days.

Awful app. Only thing worse than ATT home internet service is this app. Stay away from ATT at all cost. Absolute garbage. I left Cox thinking I could save a little money. The grass is not always greener! Trust me! If I had a dollar for every time my tv went black or had to buffer, I’d be a millionaire! This app is the only thing that helps me tv/internet work. I have to literally ‘pause’ everything in my house just to watch tv. Even by myself, I still have to pause devices like Alexa and my home security system. This app, when functioning properly, is a must. However, lately it’s been garbage. It’s constantly ‘under construction’. Or when I inevitably have to restart my WiFi, it’ll go through the usual motions- when it’s done, I hit ‘log out’ and it bugs out and gets stuck on an endless, unstoppable loop that reads ‘error’. I literally have to uninstall/reinstall to get back to normal. And this is not an isolated incident that happens once in a while! I’ll be getting rid of ATT home tv/internet and never coming back again! Any ATT reps reading this- don’t bother trying to help me. Done!!

Buggy App. Seems like application has always had bugs, very erratic. I currently have two extenders connected and in use. However when viewing Advance on Network, sometimes display shows items connected to Extender and sometimes to Gateway when signal is actually coming from extender. Glitch is mentioned many times in recent reviews. Been with DirecTv well over 20 years, Cellular and internet much longer. For past few years, service for all three products have suffered. DirecTv AM21 unable to edit OTA channels, Cell tower is two block away, signal down from 4 to 2 bars and internet infrastructure is close to 50 years old. Beach air and copper equal corrosion. Awaiting arrival of fiber to home service. AT&T and Spectrum are upgrading services in our city. Whoever offers it first get my business.

Horrible App for Managing Your Network. Not sure how this app has a high rating because it’s awful, especially given that it’s from a technology related company. Editing created profiles is the most awful thing ever in an application as you get to see a long list of previously connected devices that are no longer in the network. And, overall, you cannot delete devices that are no longer in your network so you go through a list of like 75 device names when you only may have 10. Good luck choosing the right one. Why AT&T? Why did you hire the worst app developers to mess up such an important app for your services? Shame on you! You also removed the ability to view and track data usage and are redirecting me to the myAT&T app to view this information. Why would this feature be removed from an app that the main purpose is for managing my network and be moved to a marketing/advertising/billing app? You’d get zero starts from me if that was an option.

Bugs need fixing- put it back the way it was. The app no longer saves your login to sign you in automatically (even when you click save info)- so when you’re frustrated with internet already you have to go through another few steps to login and get the problem resolved. It also stops remembering names of devices and puts AT&T phones as “unknown device” so you have no idea what this new device is that is using so much data. For the login issue, I’ve tried clicking save sign-in info multiple times and ways - manually typing in my info, using the phones saved option. The app takes a bit to get to the app age that actually allows you to fix problems and when you pause a device it can take up to 30 minutes for it to actually pause the device.

Completely aggravating. I Initially loved this app as it gave me control over my family’s use of the internet, especially since one child streams video games and movies, essentially wasting all of our bandwidth each month. But, recently, it does nothing more than aggravate me. Despite having all of my above-mentioned daughter’s devices assigned to a single profile, with a scheduled time to turn off each day, many days, when I check, internet has not been turned off as scheduled. And, the major aggravation comes from the fact that the app keeps telling me my password is incorrect. I select “forgot password” and change my password. I am allowed to utilize the app using these new credentials. Until the next day, when I am told again that my credentials are incorrect. And because I have had to reset my password daily, I am now locked out because I used that feature too often! If all features worked correctly every time, I’d give it more than one star. If the App Store would allow me to give it less, I would have done so!

Can’t even access the app. I enter my user ID and password and it says information is incorrect. So I figured maybe I don’t have the right info. Click the “forgot user ID” and it it emails me my user ID which I had correct. So then I figured I must have forgotten the password. So click the “forgot password” link and get sent a temp password which i use to log into the website, not the app, and reset my password. I then go BACK to the app and enter the information I just received and then it says “uh oh. This user ID is not associated with any AT&T internet service account.” Seriously? I clicked the “forgot user ID” and used the information AT&T sent me that was associated with my account but then it says nope. So I have yet to access my router through the app and my internet service is slower and worse than it was before I asked to upgrade. I have to shut off wi-if on my iPhone and use data because the wi-if doesn’t load anything. I have reset my gateway multiple times, I have cleared cache and deleted/reinstalled the app but still get the same Message.

A little wavy. I love this app because it has so many functions. - shutting off internet for unknown devices. - scheduled down time for everyone. - being able to see usage on all devices. - checking internet speeds and connection strength It also lets me know when my internet is down and why. The AI support is super helpful because it’s precise, if they can’t find your answers, they’ll send you to support. The only thing about this app that makes it a little wish washy is because they’ve shut down the internet twice around 12 am - 8 am, within the same week. (Not during support hours) It took them quite a while to let me know there was an outage, and I’m just staring at my blank TV (which runs only on wifi) we don't have cable. Was trying to reset the router for an hour before I realized its not my internet its a broad problem. Me being a night owl, if they needed to do maintenance, all they had to do was say so. Overall its a good app, and pretty useful. Other than not being able to reset my internet sometimes, its good.

Same Old, Same Old, I Guess. I'm at a loss here. I genuinely feel like I'm being scammed. I've gone from having a surprisingly wonderful experience having AT&T as my internet provider, especially with the simplicity and ease of use that I initially had on this app, to being completely ignored with no other options. The techs have been so kind, the sales people pushed and pushed for me to switch my cell service to them, all before a 180 degree flip to awful customer service or complete radio silence at any attempt to get help. Unfortunately, there have also been changes to the support chat that have essentially made the best way to get ahold of some help into a worthless chat bot gatekeeper. Most functionality is gone and I've never been able to successfully connect to a living agent, as the page I'm directed to says they are unavailable on each attempt and at any given time of the day.

Do not become a victim. We had AT&T TV and internet installed in our home recently. From the first day, the service was unsatisfactory. The internet speed was not as advertised. We utilized their in-app speed test while we had a customer service rep on the phone, which resulted in the range they advertised. However, when we utilized an independent speed test, the results were staggeringly lower. We tried multiple independent speed tests. All had the same results. We were not able to get any resolution with the speed issues after many phone calls, agreeing to pay more for faster speeds, and multiple attempts to have someone come back out. Eventually, phone calls and texts went unanswered. We chose to cancel the service after only 3 days service and many attempts to get resolution. AT&T is still requiring us to pay fees for a service we were never provided during those 3 days. I highly recommend you do not consider them as your service provider. Their customer service is non-existent. They will say anything to gain you as a customer and then provide NO service afterwards.

Well it did work. The app worked great for about a year and then all of a sudden we can’t connect to the Wi-Fi gateway. I have had two DIRECTV installers and literally switched all of my devices as in gateway battery and antenna. I have been on the phone with AT&T for the equivalent of 12 hours The three times I’ve called to have this fixed not a single person with AT&T or DIRECTV which I don’t even have DIRECTV could help me get this app to running it just simply will not connect to our Wi-Fi gateway I have even looked up this issue on the community page of AT&T and it looks like AT&T has not answered a single issue I wish I could have some thing other than AT&T but where I live I have no other options.. and every time you call AT&T you cannot understand a single person on the other line don’t use the app to contact AT&T because you’ll get someone telling you we have to call AT&T because we no longer troubleshoot fixed wireless on the app. Well isn’t that a joy..

The worst internet/TV/VOIP provider!!. AT&T sent me a router in one box with a bunch of cables, about four days later I got another box with television equipment. We had to call an installer because we didn’t even know what to connect to. After the installation guy was finished, there was a rather obtrusive white wire going all the way across the house starting at the kitchen telephone port all the way through the living room into the den. How pleasant to see against my freshly painted rose walls. So the setup guy leaves. I had to pay $8.40 to have my television equipment shipped (don’t ask me why) and when that came in I had no idea what to do with it. That’s when I called and explained that the cord that was installed didn’t fit the router that we had received from AT&T’s home office (this one I did not have to pay shipping) and when the wire wasn’t the same as the router’s connection, it was the beginning of the end. I may pay more for Comcast/XFinity but at least they come and set EVERYTHING up and do not leave until the entire system is ready and I understand how everything works!!

Suggestion. This is more of a suggestion, rather than a review; However, the review comes along with it. I just switched from Xfinity 1G to AT&T fiber 1000. I didn’t have any problems with Xfinity, but the internet installer at my new apartment suggested the switch because AT&T was a much faster internet option. It is, for the most part. My biggest issue is the lack of control I have over my devices and the fact that I have to pay extra for Active Armor. Xfinity had very similar security included with the plan, minus the website control options. The best part about Xfinity was the control I had over my network through the app. The ability to limit internet use (pause) on devices until I chose to unpause -not limited to 24 hours-, removing unwanted devices from my network while they were connected, creating profiles and choosing what devices are paused individually instead of pausing the entire profile, and the amount of information that is collected when a new device is added to the network is almost immeasurable. I have 3 devices currently on my network that just say “unknown device” no other type of information. It is extremely frustrating how limited everything is on this app, and I am not sure a slightly faster internet speed is worth a $10 difference in price. My suggestion would be to look at Xfinity’s platform and incorporate similar features to allow for a more user focused interface and service.

Stopped the fighting and unglued my family!. My daughter and husband were developing a bad habit of being glued to their screens more and more lately. It wasn't healthy and it wasn't good for our family. I saw their physical, and mental health start to suffer, as well as their loss of interest in hobbies, activities, anything but those screens! Once I started pausing the internet to get their attention, there was some initial push back, but when they realized how much they were overreacting to merely being asked to put down their phone/tablet to simply have dinner as a family, they saw how bad they had gotten. We agreed to some limits and we're back to getting our own stuff done and enjoying family time as well. It's been very helpful. It's also shown us that we aren't getting any unauthorized use either, which my husband has been worried about since getting some "smart home" items. It is nice to be able to check on that.

Faster internet. I just upgraded my internet and so glad I did. My internet used to be so slow and my daughters would come home from college and wouldn’t even be able to get on their phones or Mac books without getting kicked off. During Covid they couldn’t even stay at my house to do their homework because the internet would not stay on steadily for them. It was getting to be stressful for all of us. My youngest does gaming and within a few days had given up because she thought it was her laptop that was giving her fits when it was the internet service the whole time. I have the smart home App which is extremely handy to have. I can see who is on our service and when. As soon as I figure out the devices that are continually logged on the better off I will be. I am still getting used to it but having the app is a game changer for me….love my new service and the new AT & T app!!!

Buggy. Last year, when I began services with AT&T- I was VERY hesitant because I have never cared for them. The statement still stands. It’s hard to get the Internet to work at times. Even by myself, I can’t watch TV, work on my laptop, and use my phone at the same time.. total waste. App was good when I started, but now it’s not so much. Every time I go to login, there’s an error message and I have to start it all over. It sometimes doesn’t even load and I have to pull it up on another device. It has recently stopped showing some connected devices that were previously connected to it. The app also changed the names of almost all of my devices in there, and I can’t edit them any more. Something broke in the app recently, and it definitely needs a fix. When it works, it’s good- at best. The only real reason I need to use it is to constantly run a channel scan since the internet lags so much. It’s very frustrating. Be warned, if you have options of providers, just research and look elsewhere if possible.

Super Frustrated. I have so many devices shown as unknown that it is impossible to determine what the unknown device is. This is ridiculous! Xfinity shows the name of devices when they are named on the device. Even when the device does not have a name, Xfinity will at least tell you if it’s a phone or smart tv or a general device type. AT&T smart home only shows unknown. What’s the point if I can’t determine what the device is. That is USELESS and a total waste. If Xfinity can specify, AT&T should be able to do the same. The WiFi address, host name, MAC address shown on the app doesn’t match what is shown on the actual device. Again USELESS and a total waste! Get it together AT&T. Don’t let your claim to be better than Xfinity be dragged down by this very simple fix. Figure it out. If I can’t identify devices connected to my network why even claim to have this feature at all?

Nice App with one annoying and incomplete feature. I like to keep my network secure and this app has a nice thing where it notifies you of when a device is scanned or connects to your network, however if you open the app through these notifications it takes you to a FAQ page where I feel it should open the device profile. This would be super useful when you get notified of a device you don’t own and want to kick it off of your network or to see if the app just mislabeled a device you own. Sometimes I’ll be notified of a Samsung tv connecting which I don’t own but when I pull up connected devices there’s only my devices on there leaving me so confused on WHAT that notification was even talking about. Lowkey makes me paranoid and question the app.

Smart home. I can manage all of my devices connected to my WiFi. I can fix issues I may have also I have extender and it let me know what is connected to it as well. I can make a guest internet access so I don’t have to give company my password. Also reconfigure any of my smart devices. It also does Speedtest tell me how to get the best speed what maybe slowing my internet down. I love this app I have been using it a lot. Also I am able to restrict certain devices from WiFi such as ps5 playing time. I can disable alarm alerts for a certain amount of time if I am sleeping and don’t want notifications. I enjoy being able to control the WiFi time without them knowing they just think internet is done. Awesome app features

Great app, doesn’t work as well as I’d hoped. Love the app, love what I’m able to do in the app, love all of the info and even the troubleshooting chat options, but half the time the app doesn’t load properly or takes ages to load. There was a massive outage in the area, checked the outage map online that reported an outage about 3 hours before the app provided the info. I also didn’t receive any push notifications about the outage, I happened to open the app and it was updated. These are all small things but they’re also selling features that do not function properly. I realize the app is still being updated regularly and is improving all the time but we’re still without internet and the app isn’t even loading now. Overall though, there really aren’t many problems and it’s very useful. But it’s not really coming through when I’m needing it the most and that’s a bit frustrating.

Inaccurate number of devices connected. When I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue.

Great app, just needs more improvements!. The app overall it’s great. It has not kick me out or anything. It’s been reliable. Just needs add ons. I would like to see more device types. In the era of connected homes, there is more devices than listed. Example: thermostats, security cameras, garage openers, smart displays. There is a camera device type but it shows a old school camera picture, not accurate picture for security cameras. Also, the profiles need work. It needs the option for a profile that’s been made a person to be able add different times on specific days. Example: have a time set Monday-Friday and weekends a different time. It just gives u the option that pick a time and what days. Not very functional on this part. For now, it’s ok and it works but needs a little more polished in those departments so make the app and internet experience little more controllable. 4 stars right now, but it can change as updates keep coming. Thank you !

Really easy, really good integration. I’m sure there’s an IT professional out there that doesn’t like something about the app, but as a regular guy that’s reasonably competent managing basic networks, and components, this app is fantastic. Actually everything about AT&T fiber and home network has been fantastic (install, setup, system checks, network management through the app, etc). Event adding a 8 port (unmanaged) Ethernet Switch and registering the devices on the home network is simplified through this app. Really, very impressed and bridges the gap between complex network Administration and user friendly (non-technical) home network management. We’ll done.

Unfixable bug after merging accounts. I had 2 separate AT&T accounts (1 for cell, 1 for internet) and merged them together. BAD IDEA if you want to use this app ever again. Everything seemed fine and that even fixed some other issues I have having with my accounts. However, I went to open the smart home manager app and was not able to get in. I’m greeted with an error message that states “looks like there’s a problem with that id/password. Sign in with a different account id [205.7].” I press ok on the error message and it just loops with no option to change accounts. There are a few forums online and it doesn’t seem like they have a fix for this. Tried all the basic troubleshooting (delete/redownload the app, reboot the phone, etc) but it still gives me this error. It is like my login is stuck in the app with no way to change it. I think this may be the only app I’ve ever rated on the App Store. Hopefully someone sees this before they merge their accounts. If I could give it 0 stars, I would. AT&T - fix your app!

Definitely worth downloading. As a single mother of 3 I don’t have a lot of time, money or phone storage space. I don’t like to download apps on my phone even if they are preferred for the products we have. However I downloaded Smart Home to see how my wifi is working and when I looked around at the different options and things I could do and control it turned into an app I use a few times a week. I can see how long my children are on their devices and when. I can pause wifi on any device at anytime, I find low wifi areas in my home and ordered free wifi extenders right off the app, and so much more. I don’t usually write reviews or even rate apps because of my limited time but I absolutely wanted other people to know the advantage of downloading this one. Also to show my appreciation for the detail that whoever made this put into it. I love it, thank you Smart Home!

A little less arguing with the kids. This app doesn’t give the ability to block certain websites (but it should be an option); however, it does allow you to block certain devices from accessing the WiFi and allow you to set a time block for each device. With this app, we don’t have to argue with the kids to come eat or take a shower, we simply just turn off their WiFi and they get it done before their WiFi is unlocked again. I also like how you can prioritize certain devices to allow a larger percentage of the available bandwidth or limit other devices to a maximum amount of bandwidth.

Randomly Blocks Devices. Didn’t have wifi on my phone for almost 12 hours. Luckily, it’s not the only device in the house and they weren’t all blocked. There was nothing in the router to show any devices were blocked, so no way to solve the problem from there. My phone was connected but had no internet. I was able to turn on the guest network. Then I could use the app. Then I could find my phone in the previously connected devices. Then I could unblock it. There was no way to unblock my phone without the app and no way to use the app without a wifi connection (app didn’t work w/LTE). I HAVE NEVER BLOCKED ANY DEVICE USING THIS APP! It randomly blocked the only device able to use it. This app should not be replacing functionality in the router settings. My situation proves the point. Anything the app can do should be accessible directly in my router. I couldn’t even prove my phone was blocked without the app that wasn’t working. Now if only they could fix the router firmware update 3.18.5 so my laptop could find the network again…but I’m probably asking for a miracle.

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Never shows devices connected to extender. I have great AT&T internet, I think at times... The issue I have is that I feel like no devices can be connected to our extender we purchased from AT&T. When I pull this app up, and I go to tools> network health check. It shows all 14 devices feeding off of/connected to the gateway. And nothing on the extender... when I am upstairs playing a game, the game lags.... the extender is 10 feet from the console, and the gateway is right underneath, downstairs.. if this could be explained, I would give a 4 because there is always room for improvement 😉😁

Terrible customer service. I’ve had a recurring problem with this app disabling profiles, daily, pretty much immediately after I enable them. The app is useless for controlling internet use when that function is disabled. I’ve reached out to AT&T multiple times about this issue. Called twice; absolutely no help. In-app help is even more useless. AI is terrible at deciphering the problem (Which I would expect since it’s a computer and not a human). When I finally get AI to give me the live chat link, every single time it tells me it is too busy; try later. I’ve been trying for about a month now. AT&T’a complete lack of customer service is making me rethink continuing business with them. I have alternatives where I live, and I don’t wish to do business with a company that cares so little about its customers that it won’t offer any meaningful way to give feedback.

ATT misrepresentation of service. For the most part this app gets the job done until there a problems with the service. Says there was an outage 18 May at 0915 with an ETA repair time of 4hrs…. Then 12 …. Then 24. It’s shows the time of the outage as 0915…. Then on the 19 they reset their clock as an outage started on the 19 at 1012… with an ETA repair of 5hrs…. Then keeps kicking the ETA now shows 5pm…. This is kinda of visibility is just waiting for a lawsuit….. it’s deceptive for customers waiting for an ETA with an outage over 30+ hours …. Not even a hurricane/tornado or even natural disasters….. very poor customer service via the app too. ATT is a company that once they have your money they just keep bouncing you around departments because “it no one’s responsibility to help you” this app just echos ATT vision statement to make you some one else’s problem.

Horrible app, useless and very slow. This app is very very slow and useless as most of the time it does not show the number of devices connected to the WiFi. It’s been a week since I installed this app and it has only showed me once about the number of devices connected to the internet. I tried to block one of the device to test how this app works and now I am unable to get to unblock the device as the app won’t show me the devices anymore. Each time it says “ we are unable to get your device info at this time, please try again later” it’s been a week and I am still trying. Very horrible app for a service provider like att.

Needs work and has fatal glitches. Thirty-six days ago, the app developer responded to a review complaining that the app had stopped working and stated that they were working on a fix. That was March 1. Today is April 5. Between March 1 and April 5 many reviews have warned that the app fails to function, apparently because of a flawed update. The only incredible thing about “the incredible new version” advertised is how incredibly long we have waited for the app to work. Too bad Apple doesn’t allow users to award negative stars for miserable customer service and tech support. The app had been great but it recently ceased working on iPhones using updated iOS. It does still work on my iPad. On the iPhone it rejects the correct password. As usual, ATT is either unaware of the problem, suggesting inadequate quality control, or is slow in providing a remedy, suggesting inadequate customer service.

Works Well Most Of The Time. This is a handy tool for managing security and content profiles for each device on the home network. Pretty much a necessity if one wants to take advantage of AT&T’s Active Armor protection. However, the app seems to lose contact with the gateway fairly frequently even though there is nothing wrong with the gateway itself and no configuration changes have occurred. The only recourse is to wait a few hours or perhaps overnight for the app to find the gateway once again. AT&T support reports that this is a common, known issue. My question for AT&T is if this is a known issue, why hasn’t it been addressed? Despite this one flaw, I do recommend the app.

I was lied to by ATT Cust Svc. I just hung up the phone with ATT who told me this app would allow me to manage individual devices on my network, specifically they told me I could set time limits on individual devices. 100% false. The only thing this app does is allow me to view and rename devices. Worthless. There is no device management - can’t even kick a device off of the wifi. There are no parental controls even though their website mentions them and points to an “ATT/McAfee Internet Security Suite” download, which also upon downloading had no such features as parental control or wifi management. I called because I want to be able to turn our wifi off at night. I’d also AT LEAST be able to restrict certain devices, as needed but even moreso on a schedule that I don’t have to constantly fiddle with. What a pain!

Why why why???. WTH did yall do to the app with the new version?? First off it's not user friendly at all. Took me a while to figure out where features were located that were so simple and easy to access before. Also, are we no longer able to block connected devices? That feature was so awesome before. Wonderful for parents with kids. Now I don't see any way to do that. Before you could also see devices that were previously connected on your WiFi network and also how many GB of internet was used by each device in a 24 hour period. Now that also appears to be gone. It's like y'all took a wonderful app with many useful features and stripped it down to almost nothing. A newer version should add to an app not take away the best features. Such a shame!!

Data Usage by Device & Activity is TERRIBLE. The Smart home manager app fails to show Data Usage by Device & Activity history (24hr and 7 day options) for devices connect via guest wifi. I should be able to see device and activity history for all devices connected to my home and guest wifi. ALSO, the app shows an AlphaNet device wireless connection in my history but does not provide MAC data for it nor allows me to pause or BLOCK this device. The app does did not provide a notification when this unknown AlphaNet device connected to my internet. Is this AlphaNet device hacking my system?? ThIs app needs more SECURITY features to scan all devices that connect to your internet both home and guest wifi. It does not scan devices that can connect to the guest wifi? Why not??

Add features. I would like to see two changes to the app. First, let us delete messages in the message center instead of stockpiling them for a month before you delete them. Second, let us completely remove devices that used to be connected. If I have a phone, get rid of it, and get a new phone, I shouldn’t have to see it forever on the list. Yes I can block it but why not let me delete it? Especially since so many items come up as unknown, it makes it difficult to manage them unless I can access the IP address or MAC address and go through them all to name them.

Great app for monitoring and securing your network.. For those of us that aren’t IT savvy by trade, this app is fantastic! It first tells you that the network is online and functioning normally or if it isn’t. Once past that, you can conduct speed tests of upload and download and you can see the devices connected to the network and how much bandwidth/data they’re using. You can also give certain connected devices “priority” over other devices and you can block connected devices. I like the last feature in case someone outside your home we’re to gain access to your network, you can block them. Overall, a very helpful app. Great job AT&T!

It’s ok. I really like the ability to set a profile so certain devices pause while our school pod is here to help manage WiFi use. For some reason, our Google home device always has limited functionality if it’s assigned to a profile, even when internet isn’t paused. Also, if you have several devices if one kind, it’s almost impossible to figure out which is which in the profile, even while sitting next to it and pausing internet on each profile one-by-one. The “device usage” tab shows a different device name than the functional screen where you can edit and pause the devices. It would be great if the edit/pause screen could link to the device name in the usage graph. This app is a good idea and would be 5 stars if it wasn’t so difficult to manage

We love the ease of the app & expanded functions. We are loving the app as AT&T fiber customers. We recently made the switch to AT&T and I have been very impressed with this app. I feel it is much easier to navigate and it’s very interactive and helpful. I have been able to test speed & signal, block /pause devices, set up guest logins and share login info with ease (without screenshots lol). I feel like this app is made for the customers to utilize not just another app that’s advertised but not useful or as interactive. Very happy with this app, it is simple for a mildly tech savvy person.

SUPER SERVICE AND CARING. I have never experienced a technician that was not only competent and polite, but cared about me, my service, and if there was anything else he could do. He even called me on Thursday to see if my new SE phone had arrived and if he could help me set it up, over the phone. I declined as I had misplaced the SE somewhere in the bedroom. My carpeting is a very dark brown and the phone is black. Very similar colors, plus the phone is much smaller than my present phone. I have gotten away from how great your technician was. I would have him back anytime. Actually he is way above 5 stars. He’s an asset to your company.

In-app speed test is LYING!. I’ve used the app to reset the network and while overall it could be useful to set your password and other features, I know AT&T is manipulating speeds at certain hours. My speed at night, starting about 11pm drops. If all is well, I usually get ~360 Mpbs download speeds. At night it goes down to 180!!! On top of that, when I run a speed test in their app, it shows the speed is 396....EVERY SINGLE TIME! Even when I ran the SpeedTest on 2-3 other devices at the same time that show half of that at best... Its pretty obvious after doing it at least 10 times throughout the year that they don’t show accurate speeds to the user inside the app, and I have a feeling it is by design... because the majority of people who aren’t tech savvy won’t run independent tests to know any better and just use the app.

Pleasantly surprised. I’m really not a fan of AT&T - especially not very satisfied with the customer service experiences I’ve had even going back to when they were Ma Bell and Ameritech, but this app is a great way to see, understand, and connect with my home WiFi network. I’m not a hi-tech person, but this app has proven to be beneficial and useful. I recently got a scam call from “AT&T” that went to voicemail telling me my service was suspended for “verification” and “please press this button...etc.” I was able to pull up my home network from work and saw everything was running smoothly and then called the real AT&T to let them know what happened with the scam call. Pretty cool app indeed.

Wow! Well Done AT&T - Across the Board. Having been a long time Comcast customer (not by choice) - my expectations for not only my internet service but everything else that comes with it like this app, were not very high. But.... I have been blown away by AT&T’s service and apps. This app is fast, just like the fiber optic gig internet service! It makes managing everything a breeze. It’s competitor from Comcast would take minutes to update a WiFi network name and password - this app does it under 5 seconds. Everyone I have dealt with has been great; very friendly & helpful.. So to AT&T as a whole, I must say.... Well done. I’m thrilled to be a new, 1st time customer!

If you can , use someone else. Yeah this up straight up doesn’t work. I don’t know who thought it was a good idea that you need to be connected to your Wi-Fi for it to work at all. If none of my devices are able to connect to the network , how am I suppose to reset it from the app when the app needs to be connected to network before I can do so. It’s either that or is gives a false green light saying everything is connected and set to the best channel when nothing will connect. And good luck getting maintenance to come out and fix anything. Have had 3 separate technicians come out just to say everything looks good on their end and from their viewpoint nothing seems to be wrong, just reset it in the app if it has issues…..and for that, read my issues in the paragraph above

Obsolete within an hour???. Just had att installed in our house today. While the tech was working on installation, another guy came in to show us the app and how parental controls work. He used a dummy account on his iPad to walk us through it since our service was not completely installed yet. He left before installation was complete. Once installation was completed we tried to add our children’s profiles but the button was missing from our app. After trying to figure it out and watching videos from att website we called customer service. The rep told us since it was updated today we don’t and won’t have access. I told her the one rep showed us on the dummy account. She said that’s why it was a “dummy” account it didn’t have the “update” we had. Ummm how can it be “updated” if all the features are taken away?????

Failure to bring up Home Screen & inaccurate info. I have had a lot of issues with this app for a couple months now. Initially the loading screen when you first open the app was taking forever to get to the Home Screen. Then once everything is there, it will say my wifi is connected and not be working on my devices. Or vice versa where it says no network, but works fine on my devices. I’m addition as of recent it is telling me that my safety functions have been disabled and gives the option to go to settings, but the setting options are useless. Very frustrated with this system. The automated help chat is also not helpful. Currently have been attempting to access the home page for over 4 hours, just keeps “Checking Your Home Network-Testing for issues.”

App really basic. The app is useful for certain things but it’s really basic in a sense that it doesn’t even recognize the devices by their names. For instance, if a games console( ps4) connects to the Wi-Fi it lists it and everything else as unknown device so I don’t know which device to pause when I need to. I’ve used other internet companies and their apps were able to do that along with many other things. Also if someone connects to your internet with AT&T if you happen to be able to recognize which device it was you can’t remove the device you can only pause it. The Wi-Fi is already not that good and to have to deal with this app makes it worse. I’m only with AT&T right now because that’s all that’s available in my area. Smh

4/5 but would like more options. I like that I can manage all the devices at the same time on this network in one place. I also really like that I can setup a guest WIFI which will prioritize those devices. If I could suggest ways to make this app more useful, I’d like to see more options on how long to pause WiFi access on devices other than 30 mins, 2hrs, or 24hrs...Or possibly just let us choose a time to unrestricted the device. Along w setting restrictions, Under Profiles, I’d like to see other options for setting other time limits where devices are restricted. (Ex. I can set a bed time restriction from 9:30pm-7am, but I can’t set another time block like for school hours) The other suggestion would be to let us set the order of priority for each device VS only being able to set 2 devices as priority. UPDATE: the app constantly crashes and although the password is saved through my iPhone and it uses facial recognition, I’m now having to constantly delete and re-download the app in order to access my own network. 🙄 pretty annoying when we optd for the wifi1000 and have 4 kids on chromebooks for virtual schooldays now.

A little wavy. I love this app because it has so many functions. - shutting off internet for unknown devices. - scheduled down time for everyone. - being able to see usage on all devices. - checking internet speeds and connection strength It also lets me know when my internet is down and why. The AI support is super helpful because it’s precise, if they can’t find your answers, they’ll send you to support. The only thing about this app that makes it a little wish washy is because they’ve shut down the internet twice around 12 am - 8 am, within the same week. (Not during support hours) It took them quite a while to let me know there was an outage, and I’m just staring at my blank TV (which runs only on wifi) we don't have cable. Was trying to reset the router for an hour before I realized its not my internet its a broad problem. Me being a night owl, if they needed to do maintenance, all they had to do was say so. Overall its a good app, and pretty useful. Other than not being able to reset my internet sometimes, its good.

Be in control. It is nice to be able to see everything currently connected to wifi at home from anywhere. From pet and door cams to satellite receivers to anyone not authorized who may have accessed your wifi. Initial setup of ATT self install wifi was a four hour nightmare, but my issues may very well have been a fluke, we really do not know. But, after finally getting a live person on the phone at almost midnight, by 1:20am the system was up and running and all is good. Maybe the app can add convenient features later such as access to cams from the app or maybe just surprise us with some cool stuff. I am satisfied though all in all.

May 2020 redesign harder to use. Edit: Thank you for responding and adding the old usability back! In June 2020 release the device usage by day and hour has been added back. Much more useful now, thank you! It’s nice to be able to see all the connected devices, but the previous UI was much better for that. On the home screen it said how many devices were connected, which one had used the most recently, and had useful charts for comparison of usage on one click. Now, the devices are just a list with no usage comparison available easily. Sorry devs, it’s harder to use now in my opinion. The WiFi strength detector is cool.

Was a 5 star, now a 4 star. I recently upgraded to fiber and I love it. All of my 50+ smart home devices work flawlessly. However, simultaneously the “usage by device” function was removed from the Smart Home app. This was one of the most useful features as it allowed me to look back 24 hours or even a week and see ALL devices that had been connected to my Wifi...even ones that I do not recognize, so I could then black list them. The app captured the IP address as well as the MAC address of ALL devices that had accessed my Wifi. Now, if I’m going to catch someone piggybacking, I have to log on at the same time they are. Not very effective. PLEASE AT&T, restore that functionality!

Buggy update. This last update was terrible. I even unistalled and reinstalled and nothing. My extender is acting up and support has been no help. They wont call back and they keep ending the live chat and i am tired of having to re-explain my issues every time i get someone new. The app freezes everytime i select network hardware to remove or “forget” extender. It keeps saying its offline even tho it has a solid white light. No one will help and i know that if i could just forget the extender and remove it from my network and completely reinstall it, it will work. But cant because it freezes and relaunches the app everytime i select the extender. Terrible! Paying $10 a month extra for a service i cant even take advantage of havent been able to for two weeks.

Time limiting & enhancements. This app is great for limiting the amount of time a device is connected to the internet but could be a bit more robust. I would like the time frame settings re-relocate to the top of the profile page. Currently it’s at the bottom of the profile page, and if you have a lot of devices to scroll through, you’ll be scrolling for times before you can see the time frame settings. Sometimes that’s all you need to change, but first you have to scroll through the long list of devices just to access the time frame settings. I’d also like to see the ability to block websites by name or IP addresses either indefinitely of a specified period of time.

Mixed feelings. The app works well enough. It’s nice to choose which device gets priority and schedule downtime. However, I haven’t been able to run a speed test in a year. My last time was December 2022. It tells me unable to complete the test and that I need a technician. Speed is awful and the technician says it’s our fault for having too much on the internet at once (I pause devices and usually only have 3 devices when doing something important and it still doesn’t work properly) the last technician showed up at 11am while I was at work and the appointment wasn’t until after 4pm. They also say I need to upgrade to fiber, but then say it’s not available for me. 😒

Another bad update.. I give AT&T credit, for being consistent. They fail at pricing, service, and this ridiculously sloppy, cluttered app. This update brings us even more clutter and disorganization. I’m not sure why the developer can’t just simplify this app, as opposed to making users click on thirty different tabs, on ten different pages before finally being able to get an overview of your system performance after viewing five more pages. I just want to open the app, see that my gateway is connected, my extenders are connected, and what devices are connected to each of them on ONE PAGE! Place a simple button at the bottom, to restart everything, for when it’s not functioning properly. How hard is that? Is it too much to ask? This is so disappointing.

Consistently inconsistent. I’ve been a customer of AT&T for as long as I can remember. Despite the fact that I keep them for wireless because of the coverage, every other thing they offer is consistent with bugs, outages, slow speeds, and just plain “we don’t know what’s happening, but rest assured once we find the problem, we will remove it and all the things unrelated to the problem so all the previously somewhat useful apps will become somewhat less useful and add in confusing details and senseless info pages for free!” vibes. I mean, now that they own HBO and have fully switched it over to their company and new name 100%, I swear my TV spends more time buffering (how is that even a thing with fiber internet??) than it does streaming! Like I said, at least they’re consistent

Great but could be better!. The smart-home app is a great tool to use and it is very useful. The app could be betting by having more options like phone numbers for support. The app allows you to control your gateway right from your phone or tablet without having to go onto the website. It’s very convenient and time saving. I would recommend downloading it just for the convenience. I feel that phone number for support and such would be even more helpful and would make using the app even better!

Internet connection. I’ve been in my new condo since March 24th. I had no Internet but with the help of AT&T, Victor, and his coworker John were awesome and Maculatejob helped me out getting my Internet back on. I don’t know what I would’ve done without their help thank you guys. I did leave T-Mobile for you guys because my calls were not able to pick up in this new condo so I went to AT&T again and I’m glad I have made that choice of coming back to you guys. Thank you again for everything. May I enjoy my new condo and the services you guys are offering me thank you.

Love this ATT App, here’s why... First, this app is very user friendly, clean and easy to read. It’s very IMPORTANT that you have an UPDATED ATT modem. Call ATT after you install app and they will check your home equipment on the phone. Our was years old and certain things were missing from app such as BLOCKING users. This was because our home equipment was very old. Just download app and call them to sync and have them check your home equipment. It’s a great company with a great app. Once we received our new modem, it all worked. I check our activity everyday. Thanks ATT!

Horrible. This app is useless and the fiber internet I pay for is a joke. I thought I would be having better internet than when I lived out in the country with some no name provider I was wrong I never had a problem with our no name provider needing WiFi extender living in a larger home and now I have a smaller home and at&t says I need WiFi extender for best signal the tech didn’t want to put the modem where I wanted so it’s all the way in a corner of the house I never go to half way though the house I have poor or no WiFi and they want me to pay for WiFi extender I don’t think so I will pay for my early cancellation fee and change over to the cable internet offered hear before i spend another dime wit at&t and why do you offer parental control if every time I check it is turned off complete and total waste of money if you think you will have good internet

Inconsistent Operation. The app works inconsistently. It seems the older version worked better. I have to login each time, even if I tell the app to remember login and login with quick login (thumbprint/facial rec). It’s consistently registering same devices as new unregistered devices, which makes it confusing to know if an unknown device on and managing profiles for off hours. Also, some devices it does remember, it won’t show the activity for that one device, but the activity for everything else…. Which is really frustrating, especially if I just want to know about that one device. I liked the older version of the app which seemed to work so much better before the revamped the app. Please fix it. It seems every day, the app get worse.

Child Internet Controls. This app puts internet controls back into the hands of the parents. My children bring their chromebooks home from school and the internet (even if limited due to built in controls from school admin) is at their finger tips at all hours of the night. Now I can shut the internet down at a specific time! We are asking so much - too much! - of our children in terms of responsibility and discipline with technology for their age. Adults even struggle! So to have the controls in place to support them as they learn responsibility is a gift. This app is the very best.

Pretty pleased. I do not have any other internet/wifi apps to compare to but based off of my first experience with having the use of one I have to say that I am fairly pleased with my service and the few issues I have had to call customer service to clear up were all handled thoroughly and within a decent amount of time. I hope to maybe see more information available for the types of devices that are connected to my network but other than that. I don’t feel I can complain too much.

Absolute garbage.. I have a system with two extenders close to the gateway that are run off of wifi, and one extender that is far from the gateway but runs off of a long cat6 cable from the gateway. Long story short , just pray that the power doesnt go out. Everytime the power goes out, all extenders will show green lights and after resetting individually, the Smart Home Manager app still says all three are offline. The earlier version of this app worked flawlessly. It used to be where you had an actualy roadmap style interface to see an actual MAP with straight lines showing wired connection, or dotted lines showing WiFi connections to other extenders/devices. This new version off the app is absolute crap and does not hold up like the old version used to. It doesnt matter if you close and reopen the app as it will just show you the same results and troubleshooting procedures.

Needs a little work. Definitely could use some work. I want to be able to remove previously connected devices. Also I don’t understand why it doesn’t pick up the names on apple devices, it lists them as unknown and you have to do trial and error to name them. Profiles need to be easier managed. I want to set different time limits for my kids on weekends but that’s not an option. Also it would be nice to be able to UN pause the internet for 30 mins or 1 hr and then it kick back to the downtime. But like tonight for NYE I have to turn off the down time and then turn back on after midnight. Over all I love the app. But it needs some adjustments!

WiFi Gateway offline!. It sure would be amazing if you guys fixed this WiFi gateway offline issue. My gateway is plugged in. I have reset it many times and unplugged it, waited over 30 seconds then plugged it back in and I have had one of your technicians come to the house. The response I got was that it’s a problem with your system and won’t get fixed until enough people have an issue with it. Here is my issue…. I do not have unlimited data but I do have 4 kids that think they have unlimited data and the only way that I can prevent data overage charges is to restrict their access to the gateway but I cannot do that until this gateway offline problem is fixed. Hopefully you guys are willing to eat data overage charges until this is fixed otherwise ill be looking for a new provider that has a fully functioning system.

Decent when it works. Great idea, horrible execution. I have lost track of the number of times I’ve had to call ATT about service being out and being told “you know you can schedule a technician on the app?”. If I had internet for my app to work, I wouldn’t be calling you. Without functioning internet, the app is essentially a paperweight. Another fun experience was trying to set up a second modem at a different address. No way to do that on the app and the website is useless. It’s only saving grace is allowing me to quickly check devices on the network and run speed tests (on the first network only mind you). EDIT: There is a way to manage multiple networks in the app, buried under account settings. Would’ve been nice to have this documented.

Very deceptive app. Downloaded this app as suggested to improve my AT&T internet experience which has been abysmal thus far. They already have me on my 2nd router in just two years as they can’t seem to figure out how to just consistently give me quality internet within 75% of the speeds promised. Also they’ve disconnected my internet when working on my neighbors, not like I needed internet for that next week (because it takes them 2-3 days to actually show up when you take off work to get your internet fixed. So this app, it’s internet connection measured is consistently >100x what I’m actually getting. For example, earlier today, instead of my 50-75 MBPS (supposed to have higher but I digress) I had .8MBPS measured. This app states my connection was great at 109 MBPS. Very disappointed in this company. You don’t get what you pay for.

Missing obvious functionality. Dear AT&T: Why can’t I set a different schedule for different days of the week? I have a profile to pause internet to my kids’ TV… but in order for it to have a later pause time on Friday nights than on Tuesday nights I need to manually edit the whole profile! We should be able to choose different schedules for different days. (I know you can exclude days entirely, but that’s not good enough — I still want a pause time on weekends, I just want it to be a little later then on weekdays.) Alternately, let me make a weekend profile that’s separate. I can’t do that either because you only allow each unique device to be in a single profile. Please add this basic additional functionality!

Test your entire house!. Every room and hallway I walked through there was a signal-strength reading. And this app isn’t trying to sell you something it’s checking for weak areas-of your Wi-Fi signal. I now have a tool that I plan on using on a regular basis! And it does so much more than just that! If you hook everything up right you’ve got complete control over everything that uses energy in-your whole house, garage, and yard-tool shed in your back yard if it’s wired. And you can control this anywhere you can-get an internet signal or cell phone signal which is 98% of the UnitedStates and most all of Canada!

Speed Test is inaccurate. I have AT&T and called Technical Support to get help with my broadband disconnecting and slow speeds. After the Tech resolves my issue they recommended I download the Smart Home app so that I could manage my network and verify it was working as expected. The app itself is very useful except for a few things. 1. It can be slow to connect to my network. 2. The app does no always recognize my router and is not able to list out the attached devices. 3. The speed test reads significantly higher than other online speed tests to the point that I do not trust it. Overall having the ability to view my attached devices and be able to pause them is a good feature but do not trust the speed test.

I have no idea how this app has a 4.8 star rating. From the moment that AT&T practically forced me to download this app, it has been nothing but a nightmare. I have literally had to “delete and re-download” it 7 times. SEVEN. It states that my internet plan is 25mbps when that isn’t even an option where I live. It will not allow me to access any information for my extender because it shows it is offline, but it is not. In fact, it’s wired directly to my main router. It shows connected devices being “wired” that are most certainly not. It will not give me the option to test the weak spots in my home, though it clearly uses that capability as one of it’s main selling points. There is a “hiccup” every time I run a speed test. Every. Single. Time. It will not reflect the name changes I’ve made to my devices to help differentiate them. They all say unknown, with the exception of my laptop. Im convinced at this point that AT&T is incapable of providing a solution. No one seems to be able to help me, and my internet is utterly useless. I will never recommend AT&T internet services to anyone, and in fact, I will actively dissuade anyone who asks my opinion of this company.

Pretty decent. This app isn’t perfect (can be a little slow, and very occasionally says my gateway is online when no devices in the house agrees with that assertion), but it’s generally pretty accurate, convenient, and easy to use. I really like being able to reboot the gateway without having to get out of bed when my kids are trying to watch Netflix at 6:00 AM on a Saturday and can’t get anything to load. Much more convenient than the web interface most of my previous standalone WiFi routers used. The profiles could be a little more intuitive but I do like being able to broadly grant or restrict access to groups of devices at once.

Needs some upgrades and a couple bug fixes. App is ok. I have a problem with it saying my Extenders are offline when they are not offline. It will tell me all the devices are connected to the gateway when I know they are connected to the extenders as I even have some devices connected to the extenders via Ethernet. Also sense we are taking about extenders please add a option to pick a device to connect to a certain extender. I will have a extender right next to a device and the device will connect to another extender all the way across the house. Finally I saw this in a couple other peoples reviews, add more device type options. Would love to label my smart light bulbs as “lights” instead of “smart home device”

Great way to manage my home internet. I love the simplicity of the AT&T Smart Home Manager app. I can easily control who’s online and prioritize two devices for 2 hours when needed. You can assign devices to people’s profiles and turn them off as needed, too (works very well when our 11 y/o is using too much internet for too long). I can also run a gateway speed test to ensure I’m getting all 1000 mbps (which I’m often getting more than that). Another perk of this app is that it helps you find the best and worst spots for WiFi access in your home and offers suggestions. I’m very happy with this app and have even gotten my mom and fiancé to start using it.