FirstNet Single Sign-On App Reviews

Complete Scam. Went to an Apple Store to upgrade my phone and was talked into this program…which I do not qualify for…and then told my account was being suspended and I would have to switch back to AT&T…I’ve been with them for over a decade, grandfathered in since they took over Cingular, and now I’ll have to pay more for multiple lines I don’t need and out of money I spent on an IWatch and IPad I didn’t need because it was a “good deal” for a triple line I didn’t need but would have for a greater discount. They shut off my phone service and told me I would have to travel an hour away to a store that could switch out my SIM cards back to the AT&T service. While also paying more since they cancelled my grandfathered in contract…took them 3 months to cut off my line because they weren’t sure I qualified for this program, now I can return anything and am out over a grand….proceed with EXTREME caution!

I really want to give it ZERO stars!!. What is even the point of the app? There is nothing there. It just allows you to sign in 🤷🏻‍♀️

Bad app. Don’t join will no longer let me log in

Trash. Won’t even let me log in. Keeps saying something is wrong. First Net is really starting to piss me off. It’s not hard folks get it together

App with worthless. This app doesn’t allow you to do anything. I am actually not happy with FirstNet since switching and moving myself from our family plan. My service is definitely not any better. I don’t really see a benefit for first responders to have this service. Very disappointed and feel as though I was misled.

NOT WORKING. FirstNet single sign on isnt working. Says “ALERT, something isnt working”. FIX THE ISSUE AT&T

Purposeless waste of space.. Why not simply log in from the Assist app? This seems like a pointless endeavor. Also, why is there no ability to save a username or log in with Face ID?

Awful app. This app is a train wreck. The initial login doesn’t take advantage of the password vault integration that pretty much any iOS app leverages these days. And once you switch back and forth a couple of times to copy and paste your password manually, the SSO doesn’t even work! What a waste of time.

Pointless. Can’t even allow push notifications from the app settings to have access to my profile. Waste of an app.

Worst UX ever.. Both the UX that firstnet provides on both their website and whatever this app is range from non-existent to absolutely terrible. I’m really surprised firstnet is still in business. They duped a bunch of us first responders into joining and most of us forget just how bad getting anything done with their service is.

Useless. I feel like I have been duped into giving my account information. The app does nothing.

Useless. After authentication, I was about to sign in and then the only screen I could see and access was to LOG OUT.

Useless!. Dont see the use of the app…

Very inconvenient and difficult to use.. bad app

Don’t use this!. How can anyone screw up 2FA this bad?! Does not work. I can’t access my account now. I’ve never seen such a complete failure in 2FA. I just want to use another app for 2FA tokens like every other service allows.

Useless. After over two years with Firstnet, these apps still accomplish absolutely nothing..

Absurd. What is this app for?! Just wasted 20 minutes. Useless.

One of the worst and useless applications I’ve ever messed with.. What were the developers trying to accomplish with this??? I can’t even log in, and in the past when I have logged in the interface is trash and not intuitive at all. The support for first met is making me regret my decision to switch over to them.

Terrible App. This is required to get into the FirstNet account but it seems that I am not the only one that cannot sign into the app! This is pretty sad that a company like AT&T cannot build a simple 2FA app to work correctly!!

Doesn’t Work. I received an email from FirstNet letting me know that I had to set up 2FA for my account and wanted me to download this app. I downloaded the app but am unable to login to it. Every time I try to login I keep getting an error message that says, “Something isn’t working. Please try again.”

does not work. My first net said I need to use this starting tomorrow and I can’t log I to it. constant error messages. useless and dumb. why is it mandatory and unable to work

Duped. The same here. This app does nothing

Totally useless.. The app only acquires you’re email and has you set up password and PIN, nothing else. A complete waste. One star because you can’t give zero.

Can’t do anything.. It has you log in, create a pin, and then you can’t do anything 😠 feels like i gave them info to my account. I would give 0 stars if I could.

App worked fine for me. I think all the bad reviews for this app are happening because people don’t know what the app is for or don’t know what FirstNet actually is. All it is is a program for first responders to allow them priority access to the ATT cellular network in times of extreme customer usage. So for example, a level bazillion flood covers the eastern half of just North Carolina. Everyone there needs a boat and is using their cell phones to fine one. This clogs up the cell network so those in the business of saving lives and delivering critical aid have trouble connecting with their cell phones. Enter FirstNet. If you’re an approved first responder AND have a FirstNet SIM in your device then, basically, you have the ability to bump someone else off the cell tower so that your call, presumably more important, can get through. That’s it. I followed the 2FA instructions in the email I received and everything worked as advertised. Not sure what all the whining is about.

Not Working. Apparently I’m now required to use this app to login to my FirstNet account but it’s not working. I hope this gets resolved by the time I need to pay my bill. So dumb!

Just kill me. Just kill yourself before trying to use their site or app.

Waste of time. The app is useless and so is their tech support. 2FA is just as bad as trying to login FirstNet’s website. The website say’s call support, but they can’t do nothing about it. The best they can do is tell you wait 24-48hours, WTH!! This is suppose to be the first responders service, but it seems it’s just another service like BoostMobile or Cricket. T-Mobile has better support than these guys!

Not worth it. So in theory this app does what iOS and Android devices have been doing for years. Consolidating passwords and what not to allow you to sign in to multiple services. But that’s where things go off the rails. This app, once you go through the frustrating process of logging in, will then be finished with its duties. That’s quite literally it. It’s an app designed to so nothing. But unlike Seinfeld, which had a similar premise, this app is in no way a hit.

Junk. Worst app ever! Not helpful whatsoever.

Nothing. Waste of time.

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