Device Help App Reviews

User friendly. Super helpful and user friendly! Will return if I have any other issues.

Needs debugged and upgraded. Battery percentage was wrong. Kept telling me I needed a system upgrade when I’ve got the latest version. I deleted the app.

Good Product. Just got and happy with it. Tutorial solved my bluetooth issue.

Internet issues. Problem solved, agent was very knowledgeable,pleasant and quickly done

No IPHONE 12 for $1.00. Very sad and disappointing. I was trying to order the IPhone 12 for the $1.00 each month but tried several times and couldn’t get it to go through. I’ve got a iPhone 8 and was really to upgrade to this “12”. But nnluck. Can you help in anyway??? I canenpay no 17$ or $18 and xtra for bone!!!! Sarah Hodges Longtime Loyal customer Never have had another wireless company but AT&T since 1998

In proper cellular data usage. When I get on the app it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported.

Device Help - Not Much Help. Other than the Tap For a Checkup function that provides no actual details of what the checkup discovered, none of the menu items does more than take me to a blank page. I’ll be reclaiming that 64MB right away.

Incredibly Helpful. This helped me so much! Highly recommend!

Useless. No better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there.

Glad I downloaded. Was struggling using features on my phone. A store rep told me this app might help and it did. Thanks!

AT&T device. This app works very fine. Seems to do what size 4 stars. I can recommend this one….

New user, great app. I just switched to an iPhone and this has a lot of great tips to get me going. Recommend it to all

Baseballguy25. Helpful app. Didn’t know rebooting my phone makes it perform better. I’ll use this to keep my phone healthy.

Exactly what you need. I had no idea I had so many files in my phone, cleared them out and phone is like new

Useless waste of 64 MB. “Device checkup” is the only thing in this app that actually does anything, and it only works once and fails to allow a repeat checkup. And the checkup itself fails to provide any quantitative data. The rest of this app are just a bunch of very basic tutorial videos. I used the checkup, it told me that my Wi-Fi was turned off, and nothing else. I turned the Wi-Fi on, the app failed to update this info, and there was no way to reset the app and try again. So I erased the app. Tried it again, and now it told me that 4 areas of my phone were “ok” without any other data. Wouldn’t even provide me with how much battery life I have left, or how fast my connections are. Useless. Don’t bother. Save your storage.

There are times where this app doesn’t help you at all. I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app

No good!. The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete this app. The only thing worse than this app would be calling AT&T User Support!

Great app. Great app to fix stuff on my phone. Highly recommend

Helpful. A ton of easily digestible information in one place- will save you a trip to the brick and mortar store.

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No good!. The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete this app. The only thing worse than this app would be calling AT&T User Support!

Incredibly Helpful. This helped me so much! Highly recommend!

Great app. Great app to fix stuff on my phone. Highly recommend

Useless waste of 64 MB. “Device checkup” is the only thing in this app that actually does anything, and it only works once and fails to allow a repeat checkup. And the checkup itself fails to provide any quantitative data. The rest of this app are just a bunch of very basic tutorial videos. I used the checkup, it told me that my Wi-Fi was turned off, and nothing else. I turned the Wi-Fi on, the app failed to update this info, and there was no way to reset the app and try again. So I erased the app. Tried it again, and now it told me that 4 areas of my phone were “ok” without any other data. Wouldn’t even provide me with how much battery life I have left, or how fast my connections are. Useless. Don’t bother. Save your storage.

“Boo” this app!. Like many others, the app crashes when I try to use it. Wtf, AT&T?!? Get it together, ya bums.

Page is need “ isnt working right now”. So my iphone stopped connecting to car stereo ( its paired with car) “ bluetooth failed” page i need on at&t diagnostic not working Are you serious lol need to get an android page says problem with bluetooth connectivity But then the page cant connect either!

HORRID RIPPED OFF NOT RECEIVED ANY PHONE CALLS. I HAVE AN ACCOUNT AND BEEN RIPPED OFF I PAID FOR THE THIRTY DOLLAR AT&T It's all on FILE IN MY ACCOUNT AND THEN ADDED MORE MONEY WHICH WAS NEVER APPLIED TO MY PHONE USE JUST PAY MORE MONEY TEXT MESSAGES TO DATE HAVE RECEIVED ZERO PHONE CALLS THEY HAVE BEEN BLOCKED BY AT&T !! WHY I PAID OVER $45.00 ALREADY I HAVE RECEIVED MULTIPLE SPAM SCAM PHISHING AND OTHER TEXT MESSAGES LOOKING FOR THE SOMEONE WHO STILL USES THIS PHONE NUMBER!!!!! WHOS PHONE NUMBER IS THIS I WAS ASSIGNED IT BY AT&T I HAVE AN ACCOUNT AND UPDATED PAYMENT BUT ZERO SERVICE SOME BODY FROM ATT CORPORATE CUSTOMER SERVICE ?!?!?! NEEDS TO CONTACT ME HERE AND EXPLAIN THIS

App Sux!. Continues to message “Update Needed,” but gives no option to update! Refuses to open!

Good Product. Just got and happy with it. Tutorial solved my bluetooth issue.

Useless. No better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there.

Device Help - Not Much Help. Other than the Tap For a Checkup function that provides no actual details of what the checkup discovered, none of the menu items does more than take me to a blank page. I’ll be reclaiming that 64MB right away.

In proper cellular data usage. When I get on the app it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported.