My Disney Experience App Reviews

My Disney Experience [Travel] App Description & Overview

What is my disney experience app? The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
- Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
- Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
- Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
- Find your way around with step-by-step directions.
- Purchase your theme park tickets.†
- Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
- Download, edit & share your Disney PhotoPass photos & videos throughout your vacation once you’ve purchased Memory Maker, a product that gets you unlimited photos taken by our complimentary photographers at select locations.
- Search & filter activities to find exactly what you’re looking for.
- Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
- Save time by starting your Disney Resort hotel check-in process right from the app.
- Visit My Account to manage your Disney Resort reservations, tickets, MagicBands & cards, share plans with others & sign out.
- Share plans with others through Family & Friends. Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
†Ticket sales are for residents of the U.S. & Canada only & may not be available in some countries. Ticket prices are in USD only.
Have questions, problems, comments or suggestions? Reach out to us at
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use:
Privacy Policy:
Your California Privacy Rights:
“Do Not Sell My Personal Information” Rights:
Important Info About Disney PhotoPass Lenses:

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Find this site the customer service details of My Disney Experience. Besides contact details, the page also offers a brief overview of the digital toy company.

My Disney Experience Customer Service, Editor Notes:

My Disney Experience Version 7.1401 September 2022

With this release, you’ll discover new enhancements to Tip Board to help make your day more magical! Now, Tip Board can tell you if you are eligible to: - Move between Walt Disney World Resort theme parks on the same day. - Choose a Lightning Lane arrival window for select attractions. - Make individual Lightning Lane purchases. We introduced car locator, a complimentary feature that helps save your parking information at select parking locations. Plus, D23 members can see their affiliation reflected in the app and eligible member discounts will automatically be applied. We also fixed bugs and improved overall app performance..

My Disney Experience Version 7.1029 June 2022

With this release, we’ve introduced Disney Genie service—a complimentary new planning tool to help you create your best Disney day. Using this interface, you’ll have access to exciting new features, including: - A digital Tip Board, where you can view estimated wait times for standby attractions, join the virtual queue at select attractions, order food, make dining reservations and check into a restaurant. Your Tip Board can even be customized with your top attractions, entertainment and dining experiences. - A personalized daily itinerary creator that regularly updates as your plans change—and offers forecasted wait times and suggestions inspired by your interests. You’ll be able to manage your itinerary on the My Day tab. - The opportunity to learn how to purchase entrance to select attractions individually or with Disney Genie+ service, which includes 3 benefits: the ability to book Lightning Lane entrance selections one at a time throughout the day, access to a special collection of Disney PhotoPass Lenses and audio tales that you can listen to at your leisure. Additionally, we fixed bugs and improved overall app performance..

My Disney Experience Version 7.619 April 2022

With this release, we’ve introduced Disney Genie service—a complimentary new planning tool to help you create your best Disney day. Using this interface, you’ll have access to exciting new features, including: - A digital Tip Board, where you can view estimated wait times for standby attractions, join the virtual queue at select attractions, order food, make dining reservations and check into a restaurant. Your Tip Board can even be customized with your top attractions, entertainment and dining experiences. - A personalized daily itinerary creator that regularly updates as your plans change—and offers forecasted wait times and suggestions inspired by your interests. You’ll be able to manage your itinerary on the My Day tab. - The opportunity to learn how to purchase entrance to select attractions individually or with Disney Genie+ service, which includes 3 benefits: the ability to book Lightning Lane entrance selections one at a time throughout the day, access to a special collection of Disney PhotoPass Lenses and audio tales that you can listen to at your leisure. Additionally, we fixed bugs and improved overall app performance..

My Disney Experience Comments & Reviews 2022

- Confusing for a large planning party

We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner. It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow. All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!

- A MUST for a stress free Disney vacation

I love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!

- Terrible & ruins vacation

Don’t count on getting in to Rise of the Resistance even if you get up at 4:30 am and arrive at the park at 6 am... even though all members of your party went through security an had admission scanned at around 6:30 am, and are standing well inside the park by Grohman’s theater....BECAUSE you MUST use that lively My Disney Experience app to join a “ boarding group”...and as people around us were getting group 35 , the Disney Exoerience did NOT work for any of our phones until my husband pulled his out and got us Boarding Group 105...Which would still be ok, if we didn’t need to leave and drive 4 hours home today. So while people around us had their groups called at 8:30-9:30 am... we are still sitting here, knowing our “group” probably won’t be called until late afternoon or early evening...too late for us. Ift wouldn’t be so bad if we just didn’t make the group but to be here and only because of Disney, not be in the group is EXTREMELY frustrating. Cast members were not helpful or maybe we won’t be renewing those very expensive Premium Annual Passes after all. And this is all with having a DAS card. Getting too old for this 🤔

- Necessary Evil

It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.

- Very disappointed in our visit to Disney.

Your technology was awful. Stayed in a Disney resort and ordered food ahead by using the i-phone. wWent to pick up and phone said our order was being processed. Waited about a 1/2 an hour and when we went to check on it, they didn’t have our order and had to reorder and wait again. We paid extra for the Genie plus pass . Tried to use it and wound up canceling because rides were down and decided to go on regular line. We waited for one ride for 2 hours and 40 minutes. The signs in Hollywood Studios were hard to find and the map was no help. There were no signs on shops telling what it was. Very few people around to help you find places. When we brought are kids in the 80s and 90’s it was a great experience, this time when we brought our grandchildren, I don’t want to come back.😡We have super grandchildren and they deserve better. Start improving your technology so it’s friendly to everyone and improve your signs. Also improve your garbage cans. Label the place where you are suppose to throw the trash and make that section bigger. I was standing on line and this jerk went to throw his milkshake out pushed on the unopened side, dropping the milkshake on the ground and having it spray all over me. Yelled at him because he wasn’t going to pick it up and waited for an apology that I never got. I hope you make some improvement so Disney can live up to it’s former reputation.

- No support

We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.

- Crashes constantly

I hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you.

- Terrible app, hard to use, confusing, and genie+ is terrible

This new version of the app is terrible. It’s slow, clunky, freezes, and is extremely confusing. I’m a hard core Disney World fan and visitor, usually several times a year. Genie+ is awful. You’re limited to one fast pass per ride per day. The times offered are terrible and pretty much non existent. It’s hard to find wait times for the rides and lightning lane times inside the app. I’m pretty sure this was done intentionally to force you to pick rides that aren’t as popular. The app also constantly shows me things I don’t care about like parades and singing shows even though I didn’t check any of them off as interests. Additionally, the app continues to show lightning lane times for rides I’m not even eligible to book. I have used mobile food order a lot the last few years but this visit with the new app, it constantly freezes, locks up, and tells me I have no order. I finally had to seek assistance from someone with a tablet. I told him how awful the new app is and he agreed and said there have been so many issues and complaints. He finally got my mobile order to show up. Anyways, not sure who designed this and came up with this terrible new lightning lane/genie+ system. It gets an F- in my book. Please revert back to the old app and previous fast pass system. I don’t care about paying for fast passes but the new system is legit horrendous.

- Horrible App

There are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app.

- One Time Situation

Now, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!

- AMAZING!! But I have some requests!

Hello! This app is amazing, you don’t have to use a physical map where you get confused or anything, and you can track your resort room and use the cool watches the let you pass through. But I have some advice for additions to the app. First off, can you please add more mobile pick up to restaurants? It is very convenient and helps many who are rushing to get their food easily. Another thing is I think you should improve the map a bit. When you move it’s frozen until you reach a point and keeps going. I know it doesn’t seem bothersome, but when you are trying to go somewhere and it’s frozen and you forget a turn, it gets frustrating. Another thing are the photos. When I’m looking to book and attraction (fast pass) or just looking at it, I want more photos so I can see what it’s like and more of a description. Finally I think you should put more merchandise or different merchandise in different shops. Most shops have mostly the same stuff, so nobody even bothers to enter because the last few shops were the same. Please take my advice to improve the app, and the Park. Thank you!!!

- Worst App ever

Seriously Disney my experience app went from hero to zero. We became major fans of Disney parks about 4 years ago and got obsessed with Disney after our first trip! The ease of the parks, the help of the fast passes and estimated wait times helped up navigate the park like pros. When Covid happened Disney did away with fast pass and replaced it with lightening lanes embedded on the my experience app via Genie and Genie+. Total disaster. You go to book lightening lanes and the time changes instantly. Then you are stuck with a time 4 hours away from when you clicked and you paid for LL for the whole day and get to use it maybe 3 times. Total waste of money. The genie app addition by itself is completely worthless and totally annoying. Doesn’t help in anyway and just makes it so that more guest in the park are waking around with their noses stuck to a screen(because it’s not user friendly). The amount of times my husband had to help families in the park that were just completely confused was astonishing. He honestly should get paid. We’ve traveled from Michigan 5 times in 4 years and this has been our worst trip yet. So many things have changed. So many of the perks of staying at the resorts have changed. It’s crazy to me and I feel really bad for families that saved all their money to come here only to get to ride 3 rides.

- Convenient but still a lot of bugs

Overall it is a good app in concept. It is very convenient linking tickets and reservations for a whole family/group. You can let people go separate ways and still coordinate activities. For example we were able to park hop from animal kingdom, and then park hop and meet up with our group in magic kingdom. Being able to sort and filter by wait times, find bathrooms and other amenities was very convenient. Features like booking lightning lane, mobile ordering for food and shopping really help maximize your day. It seemed there were a number of bugs, though. First off you’re competing for bandwidth with thousands of people, which may have affected some of the functionality. There were several times all the wait times would drop off, making that function worthless. I also experienced random problems. For example my hotel reservation inexplicably dropped off on our last day, and I wasn’t able to take advantage of early lightning lane, missing out on some of the more popular rides. The chat feature is not sufficiently manned. Trying to ask for help took 6 hours to get a response. The

- Good app but could use some improvements

Works really well to book your fast passes and dinner reservations. Canceling and changing fast passes is a little buggy in the app. For example if you try to cancel a fast pass you might get a spinning wheel of death and you force quit the app. When you go back into it, it will say you still have that FastPass but at some point it will cancel but it might take hours later and could mess up your plans. The biggest improvement would be to offer a Watch App where it could give you notifications of upcoming FastPasses or dinner reservations, with walking directions as an option. The dinner reservations are really slow. The wheel just spins when you try to go back to see a different restaurant. Would be nice if there was an option to pick a restaurant and see all the available days and hours for your selected time period. Instead you have to look by Day and time and then see which restaurants have availability so it takes a long time if you’re looking for a specific restaurant’s open reservations.

- Love the Mouse...just not the app

The My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!

- Another Horrible update (zero stars)

This is my 7th review of the My Disney Experience app over the years. The update they did yesterday is probably the worst ever. It is so bloated with crap, that it is difficult to find anything. It appears they’ve removed the “my plans” section from the app, which I think is incredibly stupid. To find my future plans or to do online check in, I had to do a search. After the search, they disappear again. I tried to do a chat, but of course, they’re flooded with requests. I did get an automated response that implies you need to use the website to see your plans. How dumb is that? I shouldn’t have to go back and forth between their app and their website to do everyday stuff. It is annoying. I hope they fix it soon. Update: I received a response from Disney from a chat I tried to do, but of course, it takes them hours to reply. To see any future plans, you go through the stupid Genie service and choose my day. Then you choose the option to change your day. But it doesn’t help at all, since you can only see one day at a time. I want to be able to see a complete list of my future reservations/plans and my family and friends reservations like in the past. It might not matter soon, because my Disney trips may soon be a thing of the past.

- Enjoyment

I love Disney World I came here the first day it ever opened that’s how old I am but now I’m here with my granddaughter and my great grandchild and I find great confusion and I have young minds to handle all the technical things my husband is handicapped we were told at least three different stories on how to make it easier for him we followed checking in at City Hall at magic kingdom he can only stand for maybe 10 minutes at the most I can walk possibly 30 feet she said I’m putting this in but I’m gonna give you the card to go to the first amusement ride we were going to thank goodness we had it when we went to the second one haunted mansion they said we don’t even have any information on you you have to go to guest services we went there first of all the lady handling on the verge of rude finally she said you were declined we do not have anything for mobility disabilitiesWhen we went to jungle Cruise absolutely no problem Very polite considerateHopefully all management and supervisors have meetings in the morning so everything can run correctly throughout the day it’s very difficult and inconvenient for people that are hate to say it a little older and have disabilities Carol Beck

- Hollywood Studios

My experience only gets 3 Stars because I booked my vacation 3 months ago. And one the reason why I came to Disney is because of Star Wars Rise of the resistance. Once I got to the park, come to find out a I needed a reservation to attend that attraction. I not only was not able to book a reservation that same day. My park ticket was swapped from Animal Kingdom to Hollywood studios on my final day so that I can attend the ride however when I tried booking at 7am in the morning within 30 secs the ride was already booked for the day. Out of all the years I’ve attended Disney Parks this has been the most disappointing. It makes no sense. You need a Park reservation and tickets to get into the park yet on the day you arrive one ride has reached its capacity within 30 secs of the ride being opened for booking. I should’ve gotten an email or some type of communication from Disney letting me know that I had to make a reservation for this ride. Now that I know I will tell all my family and friends about this experience and how who ever you speak to tells you they have no control over the booking system. This experience has truly left a bad taste in my mouth and has forced me to consider attending other Non Disney Parks

- Waiting to be impressed.

We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen.

- Yikes

So, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often.

- Park tickets

We too love Disney and spend every new year holiday with them. Why in God’s name can the resort not get your park tickets linked to your magic band??? Going to customer service at the park is horrible!!! A little bit on my magical experience dies when the resort staff says they do not have that ability. Why????? Also, the new hall of presidents is horrible! New voice (I miss Morgan Freeman) and new theme. I’m sure it’s to prevent the audience from booing our current president but it’s still just not the same. Your staff that works before the fireworks are exhausted I’m sure but still quite rude. ( both feet have to be inside the white line! ) we were not allowed to be in one section because it was full and moved across then 30 minutes before the show, it was packed with more people than before. Even not during the holiday season the staff has lost something. 10 years ago they were awesome and fun. Now they’re hurried teenagers pushing you to “get out of the way” and talking over you when you’re asking a question. I hope they can get it back one day.

- Getting Too Expensive! No Longer Worth It!

We have been coming to Disney for 25 years and have been vacation club members for 10 years. The service has been deteriorating for the last five years and continues to decline. The costs have risen 50% during this time while the quality has decreased by at least that much. They terminated all of the long term dedicated and loyal full time employees and replaced them with part time students and retirees who do not provide the same level of service. The wait lines continue to be outrageous while the rides are continuously either breaking down intermittently or are closed “temporarily” for repairs (splash mountain has been out of commission for over a year). Most decent guest conveniences have been removed completely or have been replaced with paid options (fast pass has been replaced by genie which can cost $80 per day extra for the same service that used to be free). Charge me $110 per day to visit a park and then charge me another $80 to fast pass rides that I used to get for free? No thank you. This will be my last Disney trip until Disney starts to respect their customers by getting rid of Bob Chapek, who is a money hungry corporate clown, and bring back Mike Eisner who knew how to lead a family friendly company.

- Very helpful app but Adding Guests for Planning needs better explanation

After spending an hour on the phone with support to clear up the mess made by some very excited adults in our party, I was told that it’s actually very common for duplicates and triplicates of people to be made and shared in the family and friend lists when people start connecting; leading to tickets being assigned to the wrong place, etc. My simple idea to fix this would be to change the wording under “How will you add this Guest?” It should say “Find through a Connection’s Party” or “Add a Managed Guest (recommended for small children and other dependents that will not have an individual Disney Account)” or “Invite this Guest to Connect by Email (recommended for teens and adults).” Those last two options should THEN open the menu to add biographic information. Once this information is input, the app should check for duplicates within the parties of connected guests and give a warning that “You only need to Connect with the Adult who manages this Guest, not the person individually.” This would prevent a deluge of emails with different invitations as well as prevent duplicates!

- On the edge of Galaxy’s Edge

I love Disney World! It’s my favorite place on planet Earth and I come here from out of state at least 2-4 times a year. I came here this time specifically to go to Hollywood Studios to experience the new attractions, Star Wars: Rise of the Resistance & Mickey & Minnie’s Runaway Railway. I was informed that we had to do a virtual que for SW: ROTR at 7am or at 2pm. We asked a very helpful Disney cast member about how to get to it on the My Disney app. At exactly 1:59pm I waited at the que so I could be on time to join and not 1 second after the clock turned to 2pm all the ques were full. This was the main reason I even traveled to Disney World on this particular trip. I even booked our stay at the Disney Four Points Resort so we could have a very merry Christmas trip (which we still are), but this was very, very, very disappointing, especially for me because I am a huge Star Wars fan and I was really looking forward to experiencing this attraction. However, I fullyunderstand the times we are currently in due to the pandemic so I will still make a magical day out of the wonderful place Disney World is. I just wish there was some way I could’ve experienced this awesome ride.

- App Failed

Hi - today was the first day I could make dining reservations. Had to use the app since I had to commute to work (bus). Every time I tried to book a restaurant, kept getting a spinning wheel when I picked the time. I would not move forward. I switched to the browser/website on my phone. That worked, but was much harder. The website wouldn’t recall my credit card on file, and it made me manually add it for every reservation. Not a good experience. While I have you, for the love of god get rid of the park reservation. The parks are still ridiculous crowded, so we’re seeing no benefits. In top of that, Parker hopper costs the same if not more, and you have to wait until 2pm, and you must go to your reserved park first. Just awful, inconvenient, and stressful. I blame the guests to a point too. Idiots complained about making their fast passes ahead of time. Well guess what, now you’re paying for the fast pass, you may get one or two good ones if you are lucky, and now you need to know what park you want to go to each day MONTHS ahead of time. Really, who is making these awful decisions. Sorry, sure you hear it a lot, but you need to keep hearing it until you come to your senses. Clean it up, your better than this. At least you were. Thanks.

- Let down

The quality of the Disney experience is lacking and yet the prices have went up and no meal plans are quite frustrating and the food prices are ridiculous high. This is supposed to be a family experience not a squeeze every penny out of people experience. Walt would be extremely disappointed in what Disney has become!! The park hopper is a joke now, but you still pay extra for it. Having to reserve a time for certain rides is also frustrating because the only time you can do it is if you have that park reserved for that day or are in that park. When you have to do this at 7am or 1pm you can’t even use the park hopper to get to that park because you can’t park hop till 2! Also in the personal experiences trying to reserve a time to do an activity is a joke seems there are never any times. Ppl should be limited to so many times in a day as not to hog them all. Our family has been very disappointed in this Disney experience. We had great ones in the past! Expected so much more seems corporate greed has ruined the Disney experience!! Disappointed majorly!! Again as I said earlier I believe Walt would be extremely disappointed in what Disney has become!!

- Sometimes progress isn't a good thing

This app has been one of the biggest downfalls of a Disney vacation since it was introduced and it continues to get worse. Currently, you have to log in every single time you want to use the app, which when you're on a vacation that relies very much on this app, it becomes tiresome and frustrating. "Sorry kids, hang on, daddy has to enter his password for the 50th time to figure out where our next Fastpasses are for again." Kids live sitting in the 90 degree heat for that. Oh yeah, there's a nice Touch ID box that looks great and does nothing. But, this is all assuming your tickets link to the app in the first place. Two times on one trip we sat with 4 kids at a window while cast members had to fix errors with our tickets not linking correctly. Want to eat somewhere? Figure it out ahead of time. Not one single menu at any restaurant on property loads in this app. Use the handy order ahead feature? Sounds awesome, won't load anywhere on property. Things were not broken when Disney didn't rely on MagicBands and Fastpass Pluses. Now that your entire vacation will revolve around an app that is so riddled with bugs that it lacks basic functionality, be prepared to feel completely robbed of your hard earned money after your next trip to the Most Magical Place on Earth.

- Not user friendly but not impossible

As someone who uses the Disney + app I can say that the same amount of effort, money and thought was not applied to this app. I can also say that I am not a Disney World regular. Because of this the app is not easy to use AT ALL. It’s confusing and there really isn’t that much information or help in the app itself. It’s slow to load. It takes forever to load any of the times of the rides. This makes trying to get Genie reservations at even 7am hard (and I won’t even go into how ridiculous all of the rules for Genie +. It barely makes sense and is not easy to understand). The app also takes so much battery power. I’m order for park information to stay up to date they recommend having location and Bluetooth on at all times in the park. My battery was dead by mid afternoon the first day. I also work in IT with customer facing apps and the user interface is not easy to navigate or understand. How about a simple link for checking rides at the park you’re at? Is that to easy to ask for? Instead it took me a good 2 hours to figure out where I needed to go to find this information regularly. All in all, I’m very disappointed.

- Needs Imagineers pixie dust

The app try's to be one-stop shop for all things WDW but has execution problems due to back-end interconnectivity & great bandwidth needs for ease of use. Disney may want to rethink one app concept & come out with a couple of specialty apps or figure out a better way to import content from multiple sources. Populating reservations is hit & miss. Sometimes it's automatic sometimes you have to manually put in. No historical reservation access so if you're waiting for an attraction & reservation lapses there isn't a way to show you had one. Very clunky switching between areas of coverage & not very clean interfaces. May want to revamp interface so it's more intuitive, more visual & more Disney- like. Nothing magical with interface; aside from picking an icon that ID members of family etc there is nothing that's says Disney in the interface. Would like more 411 options, more "realtime insider" stuff tied to gps. Like alerts the parade is 60 min and best place to watch from your location is - restroom tracker, table availability, character alerts. Sync magic band to app for better in park experience. Maybe desktop version or a iPad version with more muscle. Need imagineers working on app not generic IT hacks without Disney experiences to draw from.

- Responding to 34ahdh

While I understand your dismay as well as concern, I believe that it was improper to rate the my Disney experience app so poorly. There are wait times and photo-pass options right handy whenever you need them, and yes the app logs in every-time you use it, but only to prevent theft and improper activities. I am a huge fan of Disney, I have visited many times with my family and I enjoy it very much, many times the my Disney experience app has helped us to plan our meals and fast passes, and gotten us out of trouble planning and prepping, we know where to go and where to be, when we want to be there. As a long time Disney lover, I suggest that you take your concerns and badmouthing elsewhere, because the designers of this app have work to do, keeping many families’ schedules and vacations happy and magical. I don’t mean to cause trouble, but just as you came out and expressed your discrepancies to the people who try so hard to help you, I decided to express my discrepancies with an ungrateful user. Thank you!

- Disney Genie, Genie+ and Individual ⚡️ Lane

Disney Genie is embedded into the My Disney Experience app. I didn’t really have any issues with the old app. Disney Genie has made it a little more cumbersome to navigate. I did not find My Tip Board helpful as it had us pinging all over the parks based on our recommendations of interest. We just really use the map and looked at wait times (which was there before Disney Genie). I do like the waitlist concept for restaurants but they were always full. This Disney Genie+ awful. It is not worth the money. Do not pay up front for your whole stay. We paid for it on the day we went to HWS and only got TWO lightening lane passes! We parked hopped to Epcot in the afternoon and only got TWO additional rides (4 - $60). We should have complained and asked for a refund. We also paid for individual lightening lane rides which felt like we were being nickel and dime by Disney. Lets see, Remy $36, Pandora $32 (only 2 out of 4 in the group) and one day of Disney Genie+ $60. I can’t image this is Walt’s vision. I’m disappointed with the direction Disney is going. At least make it more like Disney MaxPass, so I can make 3 at a time. Also, if you are going to charge me a premium, I should be able to ride whatever ride I want, as many times as I want.

- Cumbersome & an energy hound

I downloaded My Disney Experience for a one-day visit back to WDW. In the rare cases in which logging in was actually successful, it took a long time and used many % of my battery’s charge. Usually, logging in failed, and I had to force the app to quit, having accomplished nothing but draining more juice from my battery, already a precious commodity on a busy Disney day, when recharging is difficult to arrange. In addition to the app’s own problems, I have a bigger criticism: Disney has taken all the joy of spontaneity out of a theme park visit. Everything has to be booked weeks in advance or the Guest is assured a day full of long lines, missed opportunities, limited dining options, and general disappointment. Standing in long lines was never fun, but having to plan a day at WDW like a military advance on an enemy nation is no improvement. It’s a shame that Guests who might want to let inspiration and surprise be a part of their day are likely instead to feel deprived of not just some but all of the resort’s highlights, and as if both their time and money was wasted. FastPass+ is a real joy-killer.

- You need to hire a travel agent to visit

Disney has kind of lost its zest. If you plan to eat while your there everything has to be reserved on and off the properties. I also added everything to the app and had to stand and line and do the entire process all over again while at the 1st park. We are used to the lines by now but it is very unfortunate that there isn’t a way to healthy unless you reserve a dinning seat and even then the options are limited. We are traveling with a vegetarian so we had to run to Publix in order for them to be able to eat. Also being a smoker which yes is taboo but there were no signs saying you can or cannot smoke. I asked one of the staff members who were very helpful. But she mentioned ppl just light up and then it’s a whole thing. Well how are ppl who do smoke supposed to know? I understand we are coming out of covid and staff is limited but for what you are charged I am not sure it is worth doing more than once anymore. We celebrated a 6 year old birthday I was hoping it wouldn’t have been so hard to just eat. Maybe next time we will do groceries if we decide to ever come back.

- Great app just needs some bug fixes

So the original review is down below but I want to add that the app has been crashing more and has been insanely slow! I went to epcot last week and I could not even open the app once to check my fastpass times because of the crashing so I just went through google chrome. I would say making this issue a top priority I love this app it’s pretty easy to figure out and it’s great whether your planning a vacation or you have an annual pass and are able to go often. I live a couple hours from Disney and it’s nice to be able to plan even the day of and get some fastpasses, dining reservations, and check wait times or times of parades. The only thing is the app does crash way too much. I was about to get a fastpass for 7 dwarves minetrain and boom it crashed on me. Super disappointed since that’s such a hard pass to get. Not a huge deal for me since I have the ability to go often but I know this would be upsetting for someone that is planning a trip and has to travel a long distance. I agree a fastpass notification would be great, the app being faster and not crashing would be the best thing though

- Disney lost its magic!

This is utterly ridiculous! Instead of waiting in anticipation to go enjoy my time at the park my family and I are stressed trying to coordinate and plan our day. After spending a splendid day at Universal (which was extremely enjoyable and easy…. unlike a similar park) we were exhausted and waking up at early hours to try and get tickets and lightening passes was just awful. The kids were tired but wanted more than anything to get on the famed “Ride of Resistance” but the app carried a host of issues that made it next to impossible. First of, the app was down and my daughter (who may be the BIGGEST fan in the world) could not join our party and we would rather not get on the ride at all than go without her. Second, it made a lightening pass reservation FOR US which made it difficult to get lightening passes for other times and rides we really wanted to go on. Third, WE NEVER EVEN GOT ON RISE OF RESISTANCE! I could write a whole other review on the “Rise of Resistance” ticket choice because I am most definitely not waiting 3 hours to get on that ride. I do enjoy Disney and believe they have a lot to offer but something needs to change. We will not be back unless they figure out a better way to do this.

- Terrible App

Please fix this app. It’s an embarrassment that a great company like Disney would endorse such a poorly designed and dysfunctional app. It could haven been a tool that genuinely maximized the enjoyment of our Disney experience, but instead it has been a headache which has only been useful for ordering food and using the map (which itself was often ineffective for guiding us where we wanted to go). It’s great that I can search for restaurants, but not great if the restaurant is at a completely different resort or in a park that I don’t have a ticket to. Enabling users to sort what exactly they’re looking for would be a great step towards allowing them to use the app to effectively plan the day. I want to know what’s going on in the park that I have tickets to. We were pleasantly surprised when we happened upon 3 different live performances in the Animal Kingdom during our visit, but we didn’t even know to look for them. Presumably, someone has a schedule that they would be able to publish in the app, and can figure out how to tailor it to the park that the guest is actually in. If any of this app’s developers are reading this review, please, for the sake of future visitors’ experiences, fix this terrible app.

- Closed rides in Animal Kingdom

Day one of our vacation and Expedition Everest, the Na’vi River Journey and Kali River Rapids were all closed. I understand the occasional breakdown but it appears to me that Disney is very slack about performing maintenance on a very regular basis. When park passes are $121 it is unforgivable that 3 of the main rides have been closed all day or at least a large portion of a day. The fast pass deal where you can get 3 fast passes but you must use all three before any others can be obtained is not fair if one of the passes is for the night time light show. That should be an exception. So here we are without being able to ride the Na’vi River ride, I cannot ride the Avatar ride due to motion sickness so I lose out entirely on anything Avatar. Thanks Disney, the Animal Kingdom is packed and out of 10 fast pass available rides in Animal Kingdom 3 are closed. 30% of your rides are closed to a packed park. As a guest who had been to the Disney parks since it was only Walt Disney world I am saddened by the current state of affairs. Paula Unversaw, New Bern, NC

- More Issues

This App would be amazing IF it worked as designed (minus all the bugs). The newest version may fix existing problems but it also created new ones. As soon as I updated the app my existing (previously linked) Disney Resort Reservation was deleted and I was unable to re-link it to My Disney Experience account through the app. This meant that I was unable to make fast pass + reservations for my trip (which is still more than 30+ days out). While sitting on hold for technical support for 20+ minutes I went on the computer and was able to re-link it there. However it still isn’t showing up on the app. This app has a lot of potential if it actually worked; however, instead of enhancing my “Disney Experience” it has been a source of annoyance, frustration, and wasted time. IMO Disney needs to allocate more of its resources, in order to bring this up to the standard that I have come to expect from this company and its subsidiaries. That’s why people are willing to spend thousands of dollars to visit Disney Parks; believe me it isn’t because the food is great, the weather perfect, or the lines short.

- Crashes often, frequent errors, very slow, burns battery

With the app exception of the insane battery drain, It looks like many of the problems with this app are server side errors. The server errors manifest in the user interface as being super slow at times, popping error messages to tell you to “try again” and outright crashes. The app burned through 40% of my battery on a new iPhone XS Max in an hour of use trying to plan our trip. Battery on my iPhone usually lasts 1.5 days. Disney can do much better. Their app experience should be as good as their cast member customer service in the parks. Also, Max Pass at Disneyland is WAY WAY WAY better than FastPass Plus at Disney World. Getting secondhand shot at fast passes to resort hotel guests is bad enough. The resort guests already get “extra magic hours”, they don’t also need first shot at fast passes 60 days out. But worse, you can’t get more fast passes until you use ALL THREE. So if you want to go to an evening fireworks show you get only three fast passes for the whole day and the resort guests take all the early fast pass times so they can re-up midday for their extra magic hours in the evening while you get to wait in line. Disney World has much to learn from Disneyland.

- Could be more helpful

The app is nice to have but certainly doesn’t meet my expectations of Disney. I haven’t found a way to check bus times except for “from your resort.” This is not helpful when you are away from the resort and trying to get back. The app needs to provide a way to check the number of meals and snacks remaining on your meal plan so you don’t have to keep track of paper receipts. Finally FastPass, please allow better management of FP. If we deleted one and tried to rebook a different ride we would get a notice, “Not so fast” because the app thought we had already booked our maximum. If you buy a park hopper, why not allow FP for multiple parks. Only allowing three FP per day isn’t good enough for the money you spend to get into the parks. If you have the technology to tie pictures you are taking of our family to our app log in id even when we did not use FP and scan our magic band, you should have the ability to provide the suggestions we have noted here.

- ZERO STARS! Stressful and Inconvenient!

I booked a trip for my family and it has been a nightmare for weeks, and we havent even gone to the park yet!! I have had to call customer service 5 times and wait for hours because every time I log into my account all of my tickets and reservations are either completely missing, or they have our ages all mixed up and one family memeber missing! After my last call they assured me my account was all fixed (again), so I paid thousands of dollars, then got an email ** the next morning at 3:35 AM ** saying my family no longer had admission and my reservations will be canceled in 24 hours!!! Then I come to read other peoples reviews and find out everyone is getting denied access to the park for these reasons! I am so stressed about this trip already.. I would just cancel it if my 5 kids wouldn't be completely heartbroken!! Disney really needs to make purchasing a park pass much more simple! Why does their system keep switching my tickets and canceling things for no reason??? This does not make me excited to drive my family across the country to a place where I'm not sure if my money actually purchased the things I was promised..

- Room to room

We were on our way from airport to our hotel at Pop Century and received a call that we were awarded an upgrade to the Art of Animation. Were told our room was bigger and would have a two bedrooms one with a king and one queen. With it almost being midnight after along travel day we were ready to settle. Once we got to room we discovered it was a wheelchair accessible room and not accommodating to what we were to have at Pop Century. Room was also very dirty. After a very long phone call to front desk, by now 12:30am, manager said they didn’t have any rooms like that in inventory and didn’t know why we were told that. We did get moved again to another room. Still not what we were told we were getting from having to be moved from Pop. We have had our reservations for almost 7 weeks and still don’t understand why we were moved. On top of all of this, as I write this review our room is at the end of the hall and I can hear every individual going in and out and every conversation going on. Disney is and can do much better than this. We are very frequent visitors and our experience has been anything but acceptable for the first three hours.

- A lot of promise...

Disney does a lot of things very well; making apps isn’t one of them. This app is so unstable. It crashes all the time, repeatedly. It shut down on me four times in a row today at the park, three times. It continually “signs me in” and then freezes on that screen. I have to close the app, restart it, it finally gets through the sign in (again) only to freeze on the home screen and you can’t tap the map to get to the wait times. So you have to close it again and typically, the third time is the charm. Even then, if I use another app then go back to the Disney app, it will try to sign me in again. That’s just not how this is supposed to work. 🤦🏻‍♀️ It doesn’t need to sign me in every time I touch the app. Just leave me signed in. Please??? 🙏🏼🙏🏼 I do LOVE this app when it WORKS, however infrequent that may be. The capability loaded into it is exactly what a good app should have but it’s all for naught when it’s so unstable. Every time I see an update in the App Store I just shake my head bc I know it will fix one bug and introduce 10 more. Please, please make this the magical app it has the potential to be.

- Hard to use

Figuring out the app was very confusing. When I bought the lightening pass, I thought we could just go in the line. I guess that was my own misunderstanding. Instead, you have to book times. Most of the time, those bookings were no less than an hour out, sometimes 2 or 3 and the occasional time when it was all booked and you didn’t have the option of the lightening line. Booking time so far out, you end up wasting time trying to find something to do until your next ride when it probably would’ve been better just to wait in the stand by line and you would get done faster. We rode more things in the stand by line than we did in the lightening lanes. I do not think it was worth the money for the lightening passes at all. I had so much trouble with the app freezing up or just not loading. The WiFi worked sometimes and the cell signal was spotty, I’m sure due to the overload on the towers. When you can’t get data or WiFi, you can’t book your next ride. You also can’t do mobile food orders. There are restaurants that will only take a mobile food order and if you can’t get your app to work, you just don’t get to eat there. VERY FRUSTRATING.

- Great ideas, terrible execution

I love the ideas behind the app and believe the data foundation supporting it is incredibly usable. But the app is screwed ip beyond belief. Highly unintuitive, unstable, and generally not well tested. Points lost in every facet: design, development, and testing. Any navigation more than a click from the home screen requires a search on the web to figure out. Want to cancel a fastpass reservation for a part of your group? Sure! Modify the fastpass, select the people you want to cancel for, select something else to fastpass for them, then go back and cancel THAT one. And here I thought it was a simple use case. Want to make a restaurant reservation while I. Epcot? Too bad. You have to scroll through every restaurant in every property because there’s no way to filter by location. There are crashes multiple times per day. Getting logged out multiple times per day. And the time it canceled all my fastpasses without me clicking submit for something else - it happened but I can’t retrace my steps. Regardless, how it could cancel ALL fastpasses in one step is beyond me. But you are held captive because it’s the only option. So much potential with all the data stored by Disney and they screwed it up with a terrible UI.

- Polite Pig

My family and I were looking for a quick service gluten free restaurant. We inquired at the polite pig and learned that there were some gluten-free options for my wife, she has celiac disease. After ordering we sat down and were quickly served our drinks. Our food, however, was nowhere to be found. As we had flown in from Ny earlier we were quite ravenous. Our patience was wearing thin. Nicolette, the manager, came to the rescue. After being informed that we were waiting by a server she assured us that she would take care of us. She asked for our receipt, apparently our order never made it from the cashier’s machine to the kitchen. With compassion and care Nicolette assured us that we would have our order in just a moment and we would be receiving a complimentary dessert. Our food arrived seconds later and we were gratefully enjoying our meal when she asked if there was anything else she could do for us. We were so appreciative and thankful for her kind and caring service.

- Terrible experiences

This has been the most disappointing trip to Disney World I have ever had. First off, the lack of merchandise for your 50th and Christmas is ridiculous! My kids wanted to have fun purchasing the cool attire and Christmas pins and ornaments but they are no where to be found. We were told to order them on shop Disney . I should be able to get stuff during my vacation not online. I could have skipped the vacation then. Then the rudeness of some of the employees is awful!!! Hollywood studios is the worst. My kids got on the rise of the resistance line and I was a little behind due to a disability. When I went to join them in line the guy told me the ride is down and they are not letting anyone in . When I explained the situation he was so rude and told me I couldn’t go in anyway. Even when they sent a picture that they were in line. I finally hunted down a manager and was able to get to my kids!! The wake up calls haven’t happened so I missed early park entry and the front desk was not nice about that either. The Disney experience app clinched and I didn’t get my dining reservation ahhhh and this is only day 6 out of 15 .

- Worse Than it Used to Be

They did a major overhaul of how the app looks and navigates a while back and made it completely confusing in the process. I had little to no trouble before the update and now it takes longer to do anything because it's so difficult to find/do what you're looking for. And I'm a local/frequent user of the app! I can only imagine how frustrating it must be to visitors. It works and all, but only gets a passing rating from me. I'd rather use the full website when possible. It's much easier and has options I use that aren't integrated on the app. Is there no way to view menus unless you've got a reservation available? That's annoying! What if I just want to view the menu regardless of whether there's a table available? I can't find that feature. It's on the website! The app also lacks the favorites option from the MDX website which I utilize to prioritize restaurants I've never been to before. Should be on the app! Come on, people. Integrate features that already exist before you add new stuff. <_<

- Not intuitive, crashes all the time

The Disney App is one of the less intuitive and disorganized I’ve ever used. It is slow and locks up easily. It is so bad that at some point we decided to just go with the paper map and schedule. What is even worse is that now you have to request a “boarding pass” for some rides using this app. It is pretty much a lucky ticket based on the boarding group you are assigned. It doesn’t matter if you are at the park at 4:00 am or just arrived when the attraction opened. It depends on whether you can get on the Disney servers at exactly the same time the attraction opens. The problem is that the app “locks you out” because of the hundreds of people trying to get in at the same time. I arrived at the park before 7:00 am and at 8:00 am when the Ride of the Resistance ride opened, guess what happened? The app crashed on me!!! Five minutes after battling with the app I finally I got a boarding pass for group 121. BUT, then I read a disclaimer indicating that only those on group 71 and under will be the ones riding that day. After my last weekend trip to Disney parks I decided that I am done with them for the rest of my life!

- Lightning Lane Reservations Horrible for Big Groups

I was in a group of six and we had the worst time booking lightning lanes. Because we didn’t book our tickets under one account, we’d have to compare times to see if they were in sync. Sometimes I would book one thing and the time slot would change when I booked it. I miss the times of being able to generate groups to book under one phone. My other frustration is finding the capabilities to book lightning lanes. We’d either have to use the genie plus feature (which sometimes not all the rides showed up there) or search up the ride on the map (which also sometimes didn’t populate all rides). I’d rather just have one designated page to book things rather than have Genie plan my day for me. I also tried the mobile checkout for World of Disney and it said I could find the receipt in the app and I couldn’t. Otherwise this app app does a great job with online ordering at food stalls, filtering, and navigating people. Love how they added the directions, but I don’t like how you can’t zoom out of the map while you’re looking at directions.

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- App crashes every time - useless

Won’t even load since last update

- Absolutely the worst app I’ve ever attempted to use...

We have booked 8 days at Disney World Florida and unfortunately this app is completely necessary if you want to do anything at Disney world and it is a complete waste of programming and memory. It doesn’t work for more than a minute or two without locking, crashing or sending and error message. If we weren’t forced to use it we would definitely steer clear of this POS app. It is perhaps the most frustrating part of the Disney experience, this app is where nightmares come true. I can’t believe a Fortune 500 company that pulls in more than $100mill per day at Disney Florida can’t pay someone to create a decent app that actually works. If you are like us and have paid for Disney tickets good luck and best wishes for using this junk. Universal Studios Florida app actually works well, Disney should just pay their developers for rights. Anyway good luck...

- International travelers beware

Disney is great. However there is so much that you just don’t know about when booking internationally. What ride are suitable and this whole fast track option. Basically don’t try to use fast track when you arrive. It’s way too late. Next is the constant hand in your pocket from Disney in general. Kids come to meet the characters but it’s book and pay make that happen if you want that photo. Want to sit down and eat somewhere nice without having booked? Forget it. This the challenge for international travelers. Your only going to come once but unless you know the system you only get a small part of the experience. It’s a long way to come to be disappointed.

- Terrible App

Agree with other reviews about this app. We are going to miss out on so much because we can't plan properly as the app crashes or says try again later, so you try again later and it does it twice. So bad that a company such as this, can't provide a decent app. We are travelling from Australia and I am having to call them to make dining reservations. Two dining reservations took almost two and a half hours on the phone !!!!! Come on Disney, get this sorted out and fast.

- Can I give no stars?

Utterly useless app . A trillion dollar company cannot produce an app that recognises our tickets. No recognition - no fast passes. No fast passes - two days attendance and eight rides in total . Average wait per ride? 70 minutes. If you have kids anything older than being smitten with a character mouse go to Universal Studios instead by way of comparison we went on EVERY ride we wanted to in two parks on one day. Average wait time 10 minutes. Quality of rides waaaay better than Disneys. Miss the rat.

- Olive King

What a fantastic place to stay. The staff are friendly and helpful. Buses take you to where you want to go. Rooms are clean tidy and have everything we need although we did lose a bed! It went up to the wall. Would highly recommend.

- So easy to use

This app has really helped me plan my trip to Disney world! It’s super easy to use and you can feel the magic radiating through the screen! The wait times are extremely accurate and the detail in the map is amazing!

- App is amazing but not stable on new iPhone

App is great however just swapped to new iPhone 11 pro and the app just kept shutting itself. Can we please have a look at it as I really need the app to work when I’m at the park in two weeks time. Thanks!

- Poor customer experience

Worst mobile app I have ever used. Disney should read these reviews and fix the issues. We have had the same problems with linking tickets and fast passes experienced by so many others. Their personal customer service is also worst than their app as they made us wait for an hour to apparently resolve their issue which was their problem in the first place. My son is very disappointed.

- Happiest place .... ??

You pay $119 to wait 150 mins (not the 125 stated on app) for a ride that last, say, 10sec. While the staff at the front allow people who have a fast pass with a set time in earlier than their scheduled time to make the standbyers wait longer. The fastpass were long gone earlier this morning. Occupational health requires food/water breaks every 2 hours for staff, obviously, not patrons. Plus no staff to monitor the queue jumpers because Who wants conflict in the holidays.

- Pandora Expansion Mismanaged

Both rides at the Pandora Expansion are terribly mismanaged, leading to 3+ hours wait times. All due to constant closures and malfunctions of the rides. Further, after the exciting waiting queues of Space Mountain etc, I am terribly disappointed that Disney didn’t put a little more effort forward in making the waiting experience more entertaining. Overall, overwhelmingly disappointed with the Pandora Expansion.

- Why can’t the app be viewed in landscape view? It used to be so

I used to love this app, but it won’t rotate to landscape, which is extremely annoying when I want to use it on my iPad

- Fabulous App

My family & I used this very valuable application daily whilst in Orlando. Such a great way to save wasting and enjoy the Disney journey.... hope to use it again when we return .....

- Unresponsive, crashing nightmare

First time ever to Disney World and the app is just atrocious. Constantly crashes, locks up and needs restarting multiple times and still doesn't eork. Doesn't ever remember your password even with face ID set up. Why does it need to log in all the time? And when it finally does work you switch sections and then becomes unresponsive again. Pointless

- Amazing

Great app very convenient you can find wait times anytime and you can make fastpasses and reservations tickets and more couldn’t get any better

- So Useful

This is a very useful App especially when you are on the go & something you want to do or know about pops into your head.

- Makes fun less work

Easy to organise your entire trip from this app. Couldn’t be more intuitive or easy to use.

- Love the app!

Something I would like to have would be a countdown feature for the big D-day!

- First time user

Good app. Lots in there if you press all the buttons. Great to be able to book all direct with Disney. Happy

- Great App

REALLY helpful when planning your trip and has a great map for when you are there!! It’s a must

- Hotels

Would have been great to search and purchase hotels in your resorts through the app we are overseas travellers and it’s very overwhelming the choice and selection, so purchasing tickets and accomodation together would have been great But you can’t do that

- Fast pass

This app would benefit from having average wait times for experiences, that could also be checked while booking fast passes.

- Great app

Great app - makes everything so much easier. Good map. Accurate wait times.

- Perfect help

Love this app. Second time using it and it’s so very helpful

- Chat with us is gone?

What happened to the “chat with us” function in the app, it suddenly got removed. This is the most useful function in this app, it allows you to ask questions without the need to wait over an hour for a cast member at a counter.

- Marina Tsoukalas

So far the linking of the tickets was not an easy process, it doesn’t confirm when each ticket is working or linked. Here’s to hoping the remainder of the app works. I was disappointed I couldn’t shop online either

- Star Wars tours photo

We have been waiting for almost 30 minutes in line for our photo to be taken yet there is only one person in front of us in the line. We was told twenty minutes ago that we only had to wait for ten minutes.

- Difficult to use

This app is slow and difficult to use. You have to constantly sign in to access your information. It glitches and is difficult to navigate, need to look at Disney California app or Universal Florida app for upgrading

- Holiday at Disney world

Wait times, wait times, wait times... need to limit the amount of people into the park daily so everyone gets a go without having wait 70% of the day in lines..

- Freezes and drops out often

Keep trying to use it but it drops out quite a lot or freezes while trying to use

- Fast passes and entry.

Currently having the worst experience with entry and fast passes. Spent 20 minutes at guest services this morning now standing in a line at guest experience team as issues with linking and app not letting me select all 4 of us for fast pass.

- Navigation

When I get taken from the beginning I can’t find my way back. This is bad because I’m computer savvy

- Bad check in

Our flight was cancelled and despite notifying Riverside resort of arriving a day late there was no booking for the Magical Express bus or at Port Orleans Riverside. The whole process took much longer than required resulting in missed time in the park and very disappointed children.

- Disney app

Very easy and helpful to navigate for international visitors I live in Australiai

- Freezes/glitches

Freezes too much

- International shipping

Shopping @ Disney springs spent an hour getting all the Christmas gifts together for the family that we cannot buy in Oz. Processed payment filled out all the shipping documents only to be told Disney couldn’t ship out goods to Australia anymore from Florida.

- Appalling app

This is a truly frustrating and appalling app. It is so not user-friendly. Difficult to navigate and find what you are looking for. Better off not bothering with it at all.

- Very buggy

App causes phone to freeze. Had to reset phone to computer as it would not shut down. Reloaded app and now inserts two last passes when I only book one.

- Saturday 4th January

Lines are exceptionally long. No cover in rain. Ponchos too expensive and should be part of the ticket. Where are the characters?

- Low grade entertainment

Stupidly crowded with poor attractions. Whole park is in a time warp. Ticketing and fast pass is a farce and all the staff look like they would rather be working at Universal Studios. Disney can afford to sleepwalk along as millions will visit even though it is rubbish.

- Poor service

5 day pass, 3 rides cancelled. Just waste time walking around. Then they deny you any compensation when you try to redeem their passes.

- Avoid this app

Absolute waste of time, can’t do anything unless you create an account but when you try you can’t accept the terms and conditions so you can’t create account

- Best fun ever !!

This place is amazing, I really would love to come back love from Australia.!!

- Great app

Fantastic app and so easy to use

- Slow to load, crashes regularly.

Unfortunately this app lags and is slow to do anything. I have been trying to plan my holiday but the Disney App says NO!

- Won’t open :(

Just crashes every time I try. I updated, hoping there might be a glitch fix, but no improvement.

- OMG!!!!

This is the most painful app I have ever used. Have a part of 12, good luck trying to plan things to do together. And god forbid some are elderly and don’t have their own accounts. This is absolute terrible 😡😡😡

- No fast pass

Won't let me connect to fastpass now we have missed out on all the early fast pass times! 😡

- Maps don’t work properly

Mapping and geolocation lags often shows you in wrong spot. We were outside building but app told us to keep walking

- Worst app

This app never works, I’ve tried uninstalling it and reinstalling and still won’t work. I open app and it freezes... every time!

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- My Disney Experience

It is a great tool to help manage your park days. We are traveling with our grandchildren this trip and has been of great benefit to prebook attractions and help plan ahead. My first time using it so I had to use the tutorial to help get the most from the app.

- Won’t open after update

Sure hope the issue gets fixed before we’re in WDW later this month.

- Looks promising!

So far so good, just got it. Swift updates and easy to use. Looks like it has everything I need, from schedules to booking things.

- Frozen screen

Screen freezes “ introducing your new dynamic home screen” upon start up. Have re installed app etc and still not working for iOS.

- Unnecessarily complicated and frustrating

Seems to work well, but has been designed to infuriate any normal human to the point of giving up.

- They keep making it worse

Unfortunately, Disney keeps working very hard to make this app worse. With the introduction of Genie+, the app became clunky and almost useless.

- Confusing beyond belief

I did not expect this from Disney, as the experience on the app is complicated, disjointed and everything NOT Disney!! Not even sure what Disney Genie Plus is for, paid for it but again what it is for who knows?

- Uses ALL my data!

This app has used 136MB of my cellular data in 4 days! This app alone! What is it DOING? The map is clearly not cached, since it reloads it every time I Zoom in or out, which is ridiculous. Like, how often does the map of Disneyworld actually change? Annually? The app is also CONSTANTLY making me log back in. So annoying. It earns one extra star, since it opened my hotel door when I forgot my magic band.

- Crashing

Continues to crash, iPad and phone. I was so looking forward to using this app while on our trip.. but I can’t trust it to work

- Not a good app!

It’s hard to check your fast passes and there should be an option to navigate to a place in the map. Currently it’s difficult to find your destination

- Avatar ride

The waiting time is inhuman - almost 5h!!! Once you are inside - 4h - there are no washrooms, nowhere to buy drinks or sit down. This is supposed to be fun for kids! How can that be enjoyable for families?! Disney you need to find a better solution!!! There can be virtual lines or do not accept people once the fast passers represent more than 50% of the riders.

- Relying on Disneys car locator too much

Disneys car locator said we parked at column 311 but we were in 314 but I’m so happy we found our car and we were standing for a long time.

- The first and the last visit

After paying about 1000$ for the family for our tickets, they welcome you with a 25$ parking fee…welcome to Disney world !!! The big attraction and the only reason we came here was Star Wars the rise of resistance…we get in the 90 minutes line and after 30 minutes there are technical problems so we wait an extra 30 minutes before we decide to take the exit. Later in the day while we see it reopens and see the line is about 50 minutes we head back there…it takes us about 45 minutes to start the ride and as it starts there are again technical problems so they send us to the exit (and give us speed line access for later). So it’s 1pm and we’ve been here for more than 4 hours and we only had time to do 3 so-so rides. We were suppose to visit 2 more Disney park this week but it’s going to be Universal Studios instead where we had a much better experience in the past. Ciao Mickey !!!

- Tickets

It was a nightmare to get our tickets to parks. We stayed on sight and went for early entry only to find out we didn’t receive our entry tickets to the parks. There has to be an easier way.

- Bad, Bad, Bad

Terrible app. Makes your magical Disney experience brutal. Nothing but issues and problems for 3 days straight. Unfortunately you are bound to this junk your whole time at the parks.

- Not intuitive or accurate

Make sure to check the hours of operation for the park before you make a reservation in the app. My reservation displayed that it was open until 11pm and then updated to 6pm a week before my day. The app is not intuitive at all and took me 20 or more tries going around in circles.

- My day is now gone.

The app makes you go around in circles

- Toooooo confusing!!!!

This app is way too overloaded!!!!! As a tourist who wants an easy fun experience this is nuts!!!! You need to make this way easier!!!!!

- Navigating the Disney Experience website

I’ve been having a lot of trouble navigating the website and making payments

- Boardwalk hotel

I visited Disney Boardwalk seven years ago, it remains magical. Cast members always great you with a welcoming smile.

- Terrible web site

This is by far one of the most challenging web sites to manoeuvre through. Trying to link a booked Disney hotel with individuals booked on the trip and theme park tickets is almost impossible.

- No response on chat

Chat had no response after 45 mins of waiting.

- Hope Paul’s

My daughter who turned 11years requested to come to Disney. We arrived on the 28th of July & staying at the All stars sports Resort. She has been to the Animal kingdom & other attractions. We are here till the 3rd of August. It’s been an amazing adventure. We ain’t done yet. Kudo to the entire Disney team. Great job indeed.

- Dinner Reservations at Epcot

Trying to make a dinner reservation on the app for Epcot and I’m less than 60 days out and the app won’t accept my reservation. Frustrating!

- Debater la Porte

Débarre la porte avec le IPhone fonctionnait pas.

- wow

i can't wait to do more!!

- Application en français

Bonjour j’adore l’application Mais si ont pouvais l’avoir en français sa me simplifierais la vie.

- Rotate to horizontal with black side bars please

Downloaded this app to my iPad so I could use a keyboard. The app will not rotate. If they just left the aspect ration the same, by leaving two large black bars on the left and right edge of the screen, the app would still render larger and I could use a keyboard. Strava does this.

- Poor Customer Service

We’ve tried emailing Disney and initiating a chat with Disney on the app but no response at all through either method. You need to improve your service Disney!!

- Oga’s canteen not worth the hassle.

Oga’s canteen not worth the hassle- squished in. Rude hostesses. No advantage to reservation efforts.

- Apps

Hard to navigate

- Reservations

Food reservations show me there is a availability but nothing will book!!

- Difficult app

Not easy to navigate. Made a reservation and is not showing up. Cant understand the app. Hate it

- Version IPAD serait apprécié

Version IPAD serait apprécié

- Too complex

Needs to be simplified and streamlined. App is difficult to understand and very confusing due to multiple options and windows that aren’t explained and don’t help explain how to get in.

- Waste of time and money!

Overpaid unreliable crap. Nothing works well, worst ID ever. Paid for genie+ and was near impossible to use and book things reliably. This thing is nothing more than a money grab same on you Disney! You are not the great company of my youth!

- Scam, all about selling crap.

The most stressful time ever

- Wow

Sat in line for over an hour at Avatar, as they would let 55 lightning in for eight standbys. Mr Disney would be turning in his grave Ive been a season pass holder in the past and have never seen this Disney needs new management

- Genie + can’t use

Can’t pay, site doesn’t work

- Unexpected bad app

I can’t belive how this app is inefficient N 2022, common Disney do something about it

- Cannot log in: We are sorry the account system is having a problem !!!

I cannot log in at all I get an error; « We are sorry the account system is having a problem » I am able to login using the web browser. I’m going to Disney in 2 days!! Need this thing to work!! Plus the technical support on the line say they can’t do anything about it and to contact the devs!! I tried reinstalling the app and rebooting the phone, nothing works… What a magical experience!!

- Too much focus on data gathering and not actual service

Way more complicated than it needs to be. Seems more focused on gathering your personal information then actually helping the guest.

- Wait times

The wait times seem inaccurate and the lightning lane seems to be the cause.

- Application complexe

Tres peu userfriendly On doit faire plusieurs steps pour arriver a quelque chose qu’on est même pas certain….

- Zero service

When I arrived at the hotel no one help me for my lugguage , I was with two little kids I try to reserve stroller .. impossible,try to reserve restaurant impossible . Try to get small vest for the pool I cant …. Want to that with the concierge I cant tey to talk with the VIP I cant …. My experience for my first day was terrible . Terrible !!!! 5 stars Hotel !!!!!!???????

- Joke of an App

Don’t expect much from this app Disney wrecked it.

- Poor

For a park that huge I would expect a lil more convenient app ... so much time wasted

- Difficult to navigate

I think your app could improve if it showed a map of where you booked and the time to help navigate a smooth transition to rides and food locations.

- Horrible

No support, no instructions, no way to know if you’ve made a mistake and given away thousands of dollars

- Awful app. Difficult to understand. Cumbersome to use.

We hated this app. There are so many things wrong with it including it is terrible if you are park hopping because it keeps reverting to the first park. Reservations done show up consistently. If you make an error inputting a friend or family there is no way to delete that person. Abs that’s just the start of issues. If we had another choice we would not use this app but it’s a captive audience situation unfortunately

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Ppl notice you’re a vibe and an experience from far, And wanna feel it. They want that excitement and adventure. But don’t waste my time! I’m not giving it out. You pay Disney World them coins to join in. Ima need something off top!

Debbie Smetherham

@GaleriaLin 100% the release of Hamilton on Disney+ has been my 2020 highlight. I wouldn’t have been able to experience it otherwise. Discovering Lin through Hamilton and then exploring all his past and present work has been a dream ❤️ thank you


Disney plus uses almost twice the amount of battery as netflix per minute based on my experience.

Chris Maza

When you are on the My Disney Experience app right at 7 a.m. and all of the Rise of the Resistance boarding queues are already full...


“Disney’s chief technology officer, Tilak Mandadi, spoke of such a future recently at a themed entertainment conference, where he talked up the idea of a “theme park metaverse.”

Jesse Damiani

Disney built Galaxy's Edge as a living theme park land in which guests can role play. That vision is fully realized in an Oculus VR experience we can do at home.

Mr. Movies

450) #Soul broke me. Pete Docter is the king of Pixar, and Kemp Powers is a perfect right-hand collaborator. This is a beautiful, crushing, deeply moving, funny, and wonderful journey that I needed to experience in my quarter-life crisis. I wish I didn't see it on Disney+

Tim Hahn

I got my mother Disney + for Xmas. She is now live texting me her experience. #MadPowers

Sylvan Scott (#BLM #ACAB #EatTheRich #Socialism)

In the last few days I've seen some amazing films. For example, I just watched "Soul" on Disney+. Please consider watching it. It helped soothe my own soul and the experience was more than worth it. It was needed.

Alex Boone

@CaityBair Reminds me of my experience at Disney World way back when. Mom had to ween me off of them.

🎅🤶Samantha Claus🤶🎅

@FarmStuffz YEP!!!!! Weird as hell!!! I'm glad you only have mild symptoms. That was my experience, but it has really kicked my butt long-term.


Kawaii monster cafe was really like "my Disney land" finding its shutting and I can't go one last time really made so sad 😞 💔 sigh... where else can I experience that much joy 😭🥺 nowhere

Violet Rose in The Rain

@SapphicEllyCat It's refreshing to see some compliments for the show. My experience with YouTube comments is almost invariably "This isn't as dark as the Clone Wars so it sucks" or "Fuck Disney for cancelling the Clone wars for this."


@CaptainJeremia1 I’ll never forget my experience there too. Now I’ll,have to o the new Star Wars experience at Disney. I’m sure it’s the next level.


@MaiaDunphy It is very expensive. Maybe ten year olds ? For under 7’s I would recommend Euro Disney. Not as expensive but you don’t feel robbed in anyway. Also a must for under 7’s is Causey’s Christmas experience. Actually my biggest miss this Christmas is not getting to Causey’s amazing

My Disney Experience 7.14 Screenshots & Images

My Disney Experience iphone, ipad, apple watch and apple tv screenshot images, pictures.

My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience iphone images
My Disney Experience Travel application iphone screenshots and images not ready...

My Disney Experience (Version 7.14) Install & Download

The applications My Disney Experience was published in the category Travel on 2012-08-02 and was developed by Disney [Developer ID: 284888248]. This application file size is 421.83 MB. My Disney Experience - Travel app posted on 2022-09-01 current version is 7.14 and works well on IOS 14.0 and high versions. Google Play ID: com.disney.MyDisneyExperience