Allegiant App Reviews

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Aweful... PLEASE Don’t Fly w/ Them!. Worst airline I have EVER been on. EVER. I would NEVER recommend this awful airline to anyone. Awful, awful app, awful fees, awful service, awful management. If you couldn’t tell this airline is absolutely awful! They charged me an EXTRA $175 in luggage fees where it would’ve been free anywhere else. They even charge you to print your boarding pass! Who does that? Whoever runs this company is some piece of work. More like robbery than a business if you ask me. We could have upgraded our tickets with multiple other airlines but for the same price at Allegiant we got the worst seats on the plane and got screwed over with baggage fees and other fees. Please just avoid this company at all costs. It’s really not worth the awe full time you’ll have wherever you’re going. NEVER RIDE ALLEGIANT.

Worst agency ever. This is the worst company to fly with, the worst website, and the worst app I have even dealt with. It may be more affordable but what your paying for with other companies is to not have to deal with risks. I couldn’t change my moms flight or get a refund on it when her husband passed away because I was within the 24 hours of her flight. And now that I have plenty of the ahead of her flight for a different trip, I cant change the date of her flight through any browser or app or device despite it showing there are still seats available. And lastly there have been many times where I have to come in multiple days so that I can purchase a ticket because 80% of the time there is an error on the site or the app. Don’t ever go with Allegiant if you can go with another company. It’s not worth the time, and money, and stress.

USE ANOTHER AIRLINE. If for any reason you think you need to call an Allegiant representative do not book with them. The staff at the airports are always rude! Apparently the CEO only hires 20 on-call representatives to represent tens of thousands of daily customers! I have flown them at least 6 times and the 6th was the last time. Every time I thought that maybe the service would be better but they were awful every time. This last time we booked a flight & hotel through them, they informed us if the hotel isn’t available at the time of arrival that they would move us to a comparable hotel. They moved us to a joke of a hotel compared to the original one we purchased. We are now 5 days away from our flight and the 6 of us have non stop tried calling customer service. All of us, multiple times, on 2 hour holds to just get disconnected. I am SO FED UP!!!!!

Never, ever Allegiant. Mirror mirror on the wall… who’s the worst airline of them all? It’s Allegiant! I’m terms of you get what you pay for, Allegiant lives up to this anagram. Worst service, worst airline, worst effiency, worst everything. If you’re in the mood to want to pull your hair out out of frustration and standing around waiting with no avail, then boy do I have the airline for you. In the same day, one friend had her flight cancelled the day of with no explanation and another had to sit on the plane for well over an hour because they had two planes in the same terminal. I think that actually monkeys could run this airline better than it’s current staff. Every time I have flown with this airline I have had to wait for nothing for strenuous amounts of time. Never again. My friends and I will never take this airline again even though it’s more convenient due to location. But alas, if anyone were to ask me if I recommend this airline, I would reply by saying I wouldn’t wish for my worst enemy to experience the travesty’s of this god awful airline.

Good app!. Seems most of these reviews are about the airline and not the app. The app works well for the entire process, from searching and purchasing the flight to checking in the day before and using your boarding pass through the app (instead of having to use a paper pass). As far as the airline, I mean, you get what you pay for. The flights are cheap and everything is extra, but we personally have never had any issues. We did have a delayed flight once, but I’ve had delayed flights on American, United and Delta also. I mean, it happens with any airline.

Ineligible for mobile check in on the return leg of a round trip. Flying home over the busy Thanksgiving weekend and I can’t do mobile checkin for my flight home - the app displays the message that I am ineligible for mobile checkin and to contact customer service. If you have flown on Allegiant you will know that there is no way to do this (mobile chat does not work and if you try to call them you will never get through to speak to someone) until you get to the airport where there is a $5 charge - per passenger - to print a boarding pass. This app is sketchy on a good day - it pops you out to the website but this time I had to sign on again and the login button was dead. I had to print a paper boarding pass - via my work Windows laptop - because from my iPhone and iPad browsers the login button was dead.

Trip flex doesn’t work. It provides an error message and doesn’t allow flight to be changed. 2 hour hold with customer service and they also say they can’t change it. Customer service was very antagonizing and rude when it came to app support. Claimed “you are being sarcastic with me that is obvious”. Agent tried to claim trip flex terms on their website stated I had to make the change within 7 days. Staring at the website, it shows “modify itinerary once up to 1 hour before flight”. So please be aware that the app will not show or offer the same thing as the website claims and you will not be able to change your trip. Customer service will make rude snide comments toward you as well.

Allegiant app. Have not been able to add my trip to the Allegiant app for weeks. Was able to add my daughter’s trip but she wasn’t able to add it in the app on her phone. Talked with Allegiant customer service for a 1/2 hour day before trip and that didn’t solve the issue. Ticket agent also looked when we had to get the boarding pass reprinted. To no avail. Had previously tried, several times, deleting and reinstalling the app, turning phone off and on, making sure current IOS was installed, Turing off VPN, still to no avail. Can I still use the website to check-in and view boarding pass? Yes, absolutely but that defeats the purpose and convenience of the app, right?

Delay. Delay. Delay.. Honestly, I should give this app five stars. All updates of your delayed flight(and I promise you, you will have a flight delay with Allegiant) will get to you in real time. For example at 4PM, sitting in the plane that was supposed to be taking off at 3:07PM, the entire plane who had the app received the notification that our flight was delayed until 5PM. Everyone got the notification at the same time and then the crew asked us to de-plane. While sitting outside the gate, we all then got the notification that our gate ALSO changed. So, if you do decide to fly this disaster of an airline, I would recommend the app, so you can at least get some type of consistent notification about your delayed flight. But please, please, please choose another airline. Trust me, the price is good but it is soooo not worth it.

Convenient and helpful, when it works. It was extremely useful for my departing flight, I did the mobile check-in. However for some reason after that flight it stopped working, every time I would try to use it the app said it couldn't update the flight information. Still doesn’t work and I couldn't use it for my returning flight, which was inconvenient. It would also be nice if you could actually see a visual of where your seat was on the plane so you could get a better idea. Overall app needs work but is convenient when it does work properly.

I’m confused…. We’ve flown your airlines many times and I’ve never had a problem using the app before today. And yes, despite the notification to update to the newest version- I’ve had it since it was released. I know I have to choose a round trip ticket for the discounted fare… but NOW the final cost is nearly double??? When looking at the month-view, daily ticket prices are low, like I’m accustomed to. but now when I click on the daily view, they’re over $100 more over the month-view prices even after selecting both flights?! What is happening?! After reading the reviews on here, I’m thinking this may not be your best update. Please fix ASAP. I’d really like to go somewhere… ✈️

Horrible app. I have been trying multiple times a day for over a week to add my flight to my app account, and get error messages every time. I tried to chat with their online support, and finally got through, after being kicked out of line five times, each time with a 25 minute wait. She didn’t help me get my info in and said lots of people have been having trouble, but did put a note in my account not to charge me for printing boarding passes at the airport. So now I have an app on my phone that I can do nothing with, because I can’t enter any flight information. Sounds like it’s time to fix your app, Allegiant, if your customer service reps can’t even figure out how to help.

The good, the bad, and the ugly. I rarely do reviews so that should tell you something. I have had this app downloaded before and it worked great. That is the good. Literally the day before my flight, the app stopped working. Kept saying the provided authentication was invalid. I had to login through my phones web browser to get my ticket. That’s the bad. In order to try and get it fixed, I got on Allegiant’s live chat and had to wait over 10 minutes to talk with someone. All they told me was to remove the app, restart my phone, and then re-download the app. I told them that I have done that multiple times. They then told me there is nothing else that they can do. That’s the ugly. Allegiant, I love the cost of your flights and I used to love the app. Fix your app and get better customer service.

Love flying with them. I have flown with them several times now, we my extended family and I have had only one issue and that was when they changed the luggage policy for military wife's or mates. They have always been helpful and understanding with my special needs sons. Especially the very first time taking them on an airplane. For me that is VERY, VERY important. The fares are priced well, I love how small my airport is so things don't get even more overwhelming, I used my phone app for check in, boarding passes and booking.

Allegiant Airlines/No customer service. I got a travel voucher when COVID happened. I’ve tried to contact a real person to help me because the website doesn’t give you the option to use your voucher. I have tried to contact them by email and I just get a generic email back saying someone will contact me and they don’t. I have called their customer service phone number numerous times and that’s a total joke. I’ve waited on hold over 2 hours each and every time and no one ever answers. The recording tells you all about the rules for carrying weapons in great detail but nothing about using vouchers or anything of importance. It’s absolutely ridiculous. Allegiant has no customer service whatsoever. I am very very disappointed that they take our money and leave us hanging.

Allegiant. This company is not the best sadly… All of my only 2 times flying with them both times met with first delays . Also when it comes to the agents they are rude. Even when getting on other airlines they greet you. You would be getting off great if they even look your way. Today the check in lady was very rude to an elderly in a wheelchair. Also I was given attitude all because I didn’t check my 1 bag in before she started calling zones. Really will make it my goal to never fly again with this company. They don’t even have a office at this airport. The location is Harrisburg International Airport. I also made a police report because while talking about my issue to my wife she started laughing so I asked what’s funny and she then commented. “Who you talking to because you’re won’t let you on this flight” and proceeded to call the police. Ruined my experience and had cops come and make a scene only for them to tell me don’t worry about it.

App still needs work…. Had travel with this airline a few times but first time using the app, and really not very useful, had to call the airline a couple of times to get fees and other details about flights. It does let you check in, but won’t recognize in your account if there’s a trip, you need to manually add it. If changes need to be made it will let you do it by a step-step process, won’t let you skip to just add bags or seat just need to follow all steps and in the end it kick me off the app over 5 times, so had to again call airline, as there were no online agents available (at least not when I tried). If they could update and let the customization be per item instead of a chain of steps would be better.

DO NOT WATE YOUR TIME WITH ALLIGIANT AIRBLINES. If I could rate this air port negative stars I would not to mention the rude allegiant customer service staff that were at the air line section my flight back from Destin fl to Columbus Ohio was delayed twice then absolutely no one told us there was a 4 to 5 hour wait just to get through Destin TSA line cause they over book flights who arrives more than two hours before a flight which is crap they ended up making me and my finance miss our flight by 2 freaking minutes after arguing with the air line I was told to call this crap phone number in order to reaccomadate got me a flight at 8 pm this evening benign there at 1030 this morning really got me mad the flight that was two and a half hours away from my previous destination which is completely unforgivable I WILL NEVER FLY ALLEGIANT AGAIN OR FLY TO OR FROM THE DESTIN/FORT WALTON AIR PORT AGAIN

First time flyers. I left Michigan to go to Florida to visit family. Just myself and my daughters went. It was a first time for all of us! Staff were amazing. They were awesome with the kids. My only complaint is leaving Punta gorda! It took over an hour to board and the kids were antsy. They missed home and the dogs! So they were ready. I wish there was a quicker way to go from one flight unloading to the next boarding. When we arrived in Punta gorda we unloaded on the back of the plane while others got off in the front! Which was awesome! So I’m wondering why they didn’t do that for the flight unloading before we departed. Other then that this will be our go to! Also maybe WiFi in the future would be helpful for entertaining little humans. 😂

Flights are great! App does not work. I’ve been flying Allegiant Airlines for about 3 years now. I fly about 3-5 round trips a year. No problems with flights other than a few weather related cancellations. The rating would be 5 stars if not for issues with the app. My problem is with the Allegiant App. It will not let me log in to my account. I have no trouble logging in on a computer or through the browser on my iPad. I’ve purchased my flights from both. But to log into my account on the iPhone app I keep getting a warning: “The provided authentication was invalid.” I’ve tried resetting my password from the computer and from my phone. I’m always able to log into my account from the computer but never from the phone. Not sure why, but it’s frustrating. Craig Ewing

Latest update ruined the app. This latest update constantly logs you out, which is a Royal pain when you need to keep opening up your boarding pass for luggage, then security, then boarding. Also, anytime you want to change your luggage or any terms on your ticket, it forces you to leave the app and go to an Internet provider on their main webpage. It used to let you change it inside the app and was very simple for all tickets on your account. Now if my husband has a separate ticket I can’t go in and change his baggage without logging back into the main page under a different name. Allegiant needs to revisit their new app and make it more streamlined.

Awful. The App was ok when I used it in the past. However, the App no longer works on my iPhone 13. I am unable to sign in on the app without automatically being redirected to the mobile website. I have tried deleting and reinstalling and even restarting my phone—nothing I’ve tried has helped. I have an upcoming flight that I still cannot access for my boarding pass. I called customer service and waited on hold for 1 1/2 hours only to be disconnected by Allegiant while in the holding queue. I tried sending a direct message via Twitter and did not receive a response. This app needs updates to fix the bugs. Otherwise, it’s useless.

Broken accessibility. I love the airline for the low prices and the direct flights between multiple cities. I've been using Allegiant now for about four years and I've always used the app. I am a visually impaired user and have recently noticed that the app Calendar is no longer accessible with a screen reader. I can swipe through the months and access the names of each month, but dates are inaccessible. This is difficult to make a flight of course because I can't add in departure or arrival dates. Please work on this so I can get back to flying normally.

This airline is pretty bad for canceling within 24 hours of a flight. Would not recommend Allegiant to anyone booking a flight. They are cheaper but probably one of the worst airlines in existence. I have flow With Allegiant many times. However, rarely is there a flight that isn’t canceled or severely delayed. The last two flights have been completely canceled and the application does not give an option to rebook. Then You have to sit on hold fir an agent for 2 hours to change a flight that was cancelled and they cancel flights due to “weather” typically. Even though there isn’t any justification for what that means. Usually it’s because enough people haven’t booked that flight. It’s a bad airline anf the customer service is even worse.

Zero stars. In good conscious, I cannot give this app any stars. But to submit a review, I must leave it at least one. Our flight was cancelled today, but we were able to check-in online, as well as at the airport only to be advised once at the gate the flight had been changed a week ago. The company also blamed the passengers for not checking their emails because we supposedly received information on September 29 via email regarding the change in flight status which was a lie. Now via email we are told our flight is at one time tomorrow but the app is saying something different. And no one picks up the phone when you call customer service. This airline and app are a JOKE! I guarantee they will not exist in the near future as customers will boycott this Arline-rightfully so!

Covient boarding pass but app not flexible. It's very convenient to use their boarding pass on the app. The prices can't beat. However, it would be nice if the app would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with this app and website.

Up-sell me some more please. As a frequent flyer on three major airlines (this one not included), I can say with a high level of confidence that this App is the most cumbersome and non-user-experience-friendly I have used. Repeating pop ups to up-sell everything a traditional airline includes. I get it - Allegiant is a discount carrier, but wow. The time to book a flight using this app and navigating all the offers and up-sells is long and aggravating. If a person selects normal options such as a carryon the fare bumps right up against the majors. I guess If a person wants to fly into some smaller markets where other carriers don’t go this airline can make sense, but it does not change the user experience navigating a cumbersome app. C’mon Allegiant marketing and app development team, try using a full service airline’s app and compare for yourself.

Unable to print boarding pass!. Unable to check into flight or print my boarding pass. Had to look up the phone number using the Internet because the phone number is not listed in the app anywhere to reach allegiant. When I called allegiant, I was told that my ticket was stuck in standby because I hadn’t paid some kind of a fee that was at the bottom of the app when I purchased my ticket??? I’m still going to check on this because I think I got ripped off was $149. But after I paid that fee, then they released my ticket and gave me a seat assignment over the phone which then I checked and I had a seat assignment on the app. This is just ridiculous. They need to get things fixed.

Horrible service. My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either. When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from Allegiant was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help. We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is. Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.

KTN deleted with new update. A new app update deleted my known traveler number, and it will not let me re-add it. It also changed my alternate phone number and it will not let me correct it. Very frustrating. Now I need to arrive at the airport early for my upcoming trip in order to stand in line at a desk and tell them my known traveler number. I deleted the app, reinstalled the app, tried online, tried the Allegiant website, try it on my phone, tried on a laptop. Tried 100 times - it will not take my known traveler number for my upcoming flight. It finally - after many attempts - let me re-add my known traveler number to my profile itself. But negatory on my upcoming trip. What did you do to your app?

Very frustrating app. I would like to love this app. I fly Allegiant often. I am a card holder. I am unable to change flight dates or so anything to manage flights on the app or on the website. I have tried more times than I can count. I was just bumped from my reserved seat and had to call to get another seat selection because I was not able to on the app. It took an hour on the phone to get a new seat selection confirmed. Beyond frustrating. I have updated the app. I am not using an old phone. If I was a new customer I’d not use the airline again unless I had no other choice just because of the difficulties in the process.

App support doesn’t exist. I never had a problem with the app until I had to reset my password to meet new security requirements. I did, but then was redirected to Allways. I didn’t even know what this was. Is it a different account from myAllegiant???? I tried my new password- didn’t work. Tried to set a password as a new member- said that email already associated with an account?!?! Now I’m totally confused and can’t log in to my account from the app, but it showed on the website that I was already logged in?!?! I can’t find support for resolving this issue anyplace!!! I already used forgot password. It didn’t work!!! Frustrating!!!

Boarding pass on phone!. I am also having a hard time getting my return boarding pass on my phone app. I had no problem getting it for the flight out. I’m new at this and it’s frustrating. It takes me to the app to check-in but when I go to enter my information it says that it no longer exist. I have an e-mail from Allegiant saying it’s time to check-in and it had my information with a couple options to get my boarding pass but again when I try, it’s not allowing me to do it on my phone. I guess I’ll have to print one if I want to get home.🤷‍♀️😡

Not user friendly at all. I had my flights booked for a while and no problems with mobile check in and getting my boarding pass the first flight. My returning flight however the app said I was ineligible for mobile check in. I’d already paid for a seat and carry on. So I went to my emails and checked in online, not using the app. Still after getting checked in the app continued to say ineligible for mobile check in. So I deleted and app and reinstalled it but the only was that it will download now is if I put in my debit card info?? I already paid, I just want my mobile boarding pass and not the screen shot of the paper one, yes I know it’ll work fine, but what’s the point of the app at all if it just brings you in circles and you gotta do it the old school way anyway? If I could give less than one star I would.

This is an app rating site not service or price. Not sure why almost all the 1 star reviews don’t regard the app but it’s ok, no bugs but a little bit limited in the search A) not being able to use airport codes instead it’s just the letters so San Diego you have to scroll to the bottom but can’t on the app so you have to type it out B) can’t search by destination, it assumes you know where you are starting from but as a company that’s all about the destination you should be able to search easier what option are to fly into there not just by searching flying out. Also don’t like how prices are low but even lower on other sites

Treatment of my luggage. I flown allegiant two times my first time was not a very good experience and the second time was even worse besides the seats being uncomfortable they call themselves a discount airline they charge you for everything they charge me for my luggage and then they charge me again because they said my luggage was overweight when I had already had my luggage weight edit meta-criteria of their luggage requirements When I reach my destination retrieve my luggage I noticed that my luggage and its contents or damaged I called customer service they had no per se customer service the lady was so rude I did not care about my issues she said I could report this online I’ve yet to find a place to report this beware do not fly allegiant 60 Minutes was right this is not a discount airline . This is a discount service airline.

Can’t print boarding pass on APP. I tried every which way I could being able to add my boarding, pass to my phone, and there was no way of getting it done. When I got to the Pittsburgh airport, everybody in line had paper boarding passes printed as well as I did. Nobody could hardly do it except three other people out of over 100 people that were on that flight. On returning when I tried to add it again to my phone from the app, my name, and the checkmark next to it was grayed out and could not tap it and then it would add it to my phone the same way it happened when I tried to do it on the beginning of the trip. Embarrassingly I had to ask the hotel I was staying at The. Please print my boarding pass for me so I could leave. It is a huge inconvenience and I called Allegiant left a message for them to return to me with how to fix this or how they can fix this. Nobody responded. Typical.

Will not let me view boarding pass. The app directs me to the website when trying to add my boarding pass. The website states that you can add the boarding pass on the app but it keeps redirecting you online. The links on the website redirect you to a site to buy the domains for Allegiant Air. How is it that I have to add my boarding pass on the app but it directs me to a website that does not work? Has anyone been made aware of the app making it impossible to view your boarding pass? At this point my only option is getting it printed out in person at the airport which will cost money and likely take hours if everyone else is facing the same issue. This seems like a huge oversight that has been ongoing for months that nobody has bothered correcting.

App doesn’t work. I could not use the app to download my flight. Had to go to the airport and have them print boarding passes. Used to work. I have also attempted to change an upcoming flight dates and bought the flex option…can’t make change on line. Keeps saying oops something went wrong. Went online to chat support, waited 15 minutes to hear that the chat agent can’t make change. Called the customer representative line 3 times over the last day - waited 30 minutes hung up, 20 minutes hung up, then 15 minutes hung up. Not good. Your process is almost suggesting my only way to change is to cancel the trip and book with another airline. Losing money and a good customer.

App. Keep in mind I fly with this airline at least 3 times a month round trip. The app is terrible! How can you be this big of a company and have an app with this many problems. I have to sign in every time, it never remembers my TKN, and now when I book a flight I have to go back in and add the flight to my trips in order to see it. Also, I have to add my payment info every time. Flights are cheap and that is great! Honestly though, if it wasn’t for the price I would not put up with all the negative of this airline. They have a ton of rude people that work for them too. It’s mostly the gate people though. I like the actual people on the plane. If I were to rate the airline itself, I would say 3 stars all round. But, this rating is for just the app.

Solid app so far!. This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand. As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!

Great! But where’s my gate?. This app and allegiant have been pretty convenient for me so far, and booking and everything else has been a breeze. But a while back when i first used allegiant, i couldn’t find my gate, I thought it was just me or the information just being hard to find, but recently I had a friend fly with allegiant and they had to ask someone where their gate was since the information was not presented in the app. Even the attendant helping my friend said that they (as in the attendants) put in the gate number but the app doesn’t show/update it. Not a huge thing… but just agitating.

UGRADE YOUR APP DEVELOPER. This app is nonfunctional. When I select “My Account” on the app it just launches the browser on phone for me to log in. Doesn’t take you back to the app after being logged in. If you go back to the app and hit “My Account” again it just starts the process all over again and takes you to the browser. So basically your app is shortcut to the browser, therefore, nonfunctional hot GARBAGE. This has been the case for the past 3 years that I’ve been a card holder with you guys. You can clearly see this same kind of complaints on the reviews over and over again for YEARS, so clearly you guys could care less about your customers satisfaction. Good to know. You’re making Spirit look good right about now..

App seems ok. Allegiant is horrible.. Bad news, we arrived more than two hours early because of TSA being behind. Bad news, you can’t check a bag more than two hours early, even with TSA running slow and a little over an hour being the normal time to expect. Odd choice. Good news, they’ll make an exception and check our bags early and the guy has room to hold on to them. Bad news. Our flight was bumped back to 216pm. Good news. It was moved forward again and will depart at 132p. Bad news, our plane departed according to the screens. Even though the app and screen still show the same gate and nothing has happened and dozens of us are still waiting. Good news, our plane didn’t depart but was actually bumped back again. We’re not sure how long. Good news, it’ll be boarding no later than 202pm. Five minutes later, Bad news, it’s delayed till 330 pm or later. Bad news, they have no way to confirm our luggage is waiting for the proper flight. Bad news, the lady at the counter thinks I’m dumb for checking a bag and despite my being calm and friendly, talked down to me repeatedly. Hopefully her resume doesn’t include “works well under stress.” Good news, I only have to fly with allegiant one more flight. Ever.

Worked great before. I had never had any issue with the app for 2 years, except I couldn’t log into my account, I had to go through the steps as a guest and then log in. But the past month, I’ve tried to book 2 flights and I get a message saying an unexpected error has happened after I hit submit to pay. Very frustrating. I’m having to go to the web and book the flight. I’ve uninstalled and reinstalled the app 2x. I even created a new account that lets me log in on the app but I still get the error message. Help! I like the app but never had problems until recently.

Rarely fully functional. The APP has become progressively worse. I fly Allegiant every one to two months and book flights using the APP. I can book the flights through the APP no problem; it is check-in that is problematic. The APP errors on check-in or on seat selection. I do try this APP on both phone and iPad. Usually I have to go to the web site to check-in there. Afterwards the APP will show my check-in and I do get the electronic boarding pass. Today, unfortunately, that doesn’t work either. Flight is tomorrow and APP, website, and chat are all non functioning. I have now been on hold (telephone) for an hour and a half. I have deleted and reinstalled APP numerous times along with restating. Fingers are crossed that Allegiant gets there act together after seeing all these poor reviews.

Good for checking in. I originally downloaded the a App to use the e ticket feature and early check in. For that service, it worked great. I was incredibly pleased. I opened the next time to search for flights from my area to “somewhere”. Somewhere, because I didn’t know which airport I wanted to fly to. I would love to see a service map so you can pick your start and see what options are available. Maybe I’m willing to drive a little for a cheaper rate, or perhaps I’m willing to pay more to fly into a choice city. Either way I think the booking flight open is clunky and could use some touches.

The flights are great, the app is tragic.. In fairness to this company every aspect of the actual flight process and crew has always been good. Sure there are changes and delays but that’s pretty much inevitable so I don’t thing anything of it or count it against them. So as a company to fly with truly, five stars. This app on the other hand…… Useless. Seriously I don’t feel like I’m asking for a lot here, but when delays in departure times occur, or a gate is changed, UPDATE THE APP!!! Come on people this should be your first course of action. Instead thanks to this useless bit of software if anything gets switched up at any point, you had best be paying attention because they are not going to notify you or even update the app in any way to reflect these changes. Frankly if the app can’t provide genuinely fundamental information such as this, well then really what good is it even doing?

Horrible. We were scheduled to land at 8:30 pm had bad weather a flew us south, a 4hr drive, sat on the tarmac 2 hrs. Had only 2 updates one stating we are going back to Mesa you can come back with us and pay for another flight but we cannot guarantee you a flight. Other option you can get out at this closed airport and fend for yourself. Staff rude to the elderly and teenagers on the flight. NEVER again. Called home at 1am and it was raining but nothing that a plane could not land. Also there was another airport 1.5 hr drive away but they chose a closed airport that was a 4 hr drive home. Poor management

Unacceptable. I am a very understanding consumer. Last year I had to cancel a vacation as I’m sure many people did. We reschedule for the same dates this year so I took the flight voucher. I have been trying to contact Allegiant since January to rebook my flight. Call their customer service line, get a busy signal. Multiple emails sent to their customer service email (for fastest response) and got nothing more than the automated reply. Tried to go to the airport after work, sorry, they have left for the day as their last flight has boarded. What does this all have to do with the app? Well I took the flight voucher in the app. There is now no record of it. I will never be flying Allegiant again.

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Doesn’t work to change reservation. Let’s you put in your reservation, you click “Modify” it says cannot fetch reservation data.

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Terrible Airline app!. This app doesn't compare to any other airline apps I have used. Thought I was checked in and had my boarding pass but when I got to the airport the app wouldn't open up my boarding pass!! I ended up missing my flight because the ticketing agent said I was too late to get them to print one off for me. Cause me MAJOR grief. Don't rely on the app alone for your flight plans with Allegiant.

Not worth a star. Useless app (it doesn't work). A complete waste of time and space.

Full of ads - Harv to navigate. Could not download boarding pass (cants use Apple Wallet) could only “print” to PDF file. I had to pay $5 at airport to print a boarding pass !

What's the point?. Doesn't work. Can't login. Yet all the same information works on the website.

Doesn't work. Rubbish

Doesn't work at all. Can't find bookings. Can't save user information for loading up profile. Very poorly designed app. They should look at the united air app for hints on how to develop a quality app

Not all gates have scanners. I am guessing this app is too new yet. The gate I boarded at didn't have a scanner nearby and I had to wait off to the side for them to find one. I recommend having a printed boarding pass on hand until this is more mainstream.

Fairly Useless. Doesn't have many cities in the list of destinations.

Terrible. Could not access to print boarding pass. Tried calling company. No luck emailed. Auto reply said they would get back in 60 days Went to airport. 1 person in check in. 40 people in line. We reached individual and were told that it was too late. Doors closed. No sympathy This airline sucks

Garbage App. What is this?! Since I've downloaded this app a year ago it has never worked! Not even once! Piece of useless crap.

Works great for managing itinerary. I was surprised I found the app designed well and easy to use for managing my bookings, checking in and keeping my boarding pass handy. Found it great for what it does.

Error on App. Hi there, Can someone help me load my pass onto my wallet phone? It keeps saying it cannot update my information. Thank you, Claire F.

Does not work. Also got the spinning wheel of death. Can't check in or add any of my booked trips. Just updated it again with newest version and same results...

Useless. Asks for my name and confirmation number. I enter it as per my confirmation email and get the message No flights found. What's the point of an app that's only good for one thing if it can't even do that one thing?

Crashes. Used to be great, but now it crashes as soon as you try to open the app.

App just crashes. Can't use the app, it crashes when I open it. I've uninstalled and reinstalled to no avail.

Issues checking in. Won’t recognize confirmation number getting a 1497R error(?) and a 502 error I checked with Allegiant staff and they could not rectify. There is a $5 charge for not having a boarding pass and since the app isn’t allowing a add or check in I’m at a loss

Can’t open with iphone X. After yesterday’s update, can’t open it... :-(

App stopped working!!!. My husband and I both experienced the app no longer working on our phones. We could not add or update trip information therefore could not check in and receive electronic boarding passes. I updated it, deleted it and tried to re-install but nothing worked. We now have to call and get an agent to waive our boarding pass fees when we travel, which of course takes forever! Crappy app!

SCAMMERS, BANDITS. You want to get robbed? Fly with allegiant. They will not provide the service you pay for + they will never answer you when you need assistance. They cancel flight all the time and you can't reschedule because their website will be down for maintenance at the moment you need to reschedule (but it will work easily with Hopper) I don't understand why that company is allowed to do business... CEO probably a terrible incompetent top down leader. Now the only thing that's left is sharing my experience everywhere I can, so I can prevent fraud.

Poor quality. Went into APP tried to register and would not allow you to get passed gender to answer next question. Very frustrating as we are trying to book seats..

Poorly working app. This is the second time the app has had to be downloaded onto my phone and deleted. It keeps bugging out and won’t update our flight details so I can access.

POS. Wow what a colossal waste of time. Guess 1 star should have given it away. If you like to load up apps that don't work, place this one at the top of your list.

Worst app ever used. This is without question the worst app I have ever used. Does not allow log in at least 50% of the time. Booked flights don’t remain under My Trips and need to be added again and again. Won’t allow Check In (as one or more members ineligible), however checks in easily online. Unable to download boarding passes, so resorting to printing like it’s the 90s. The list goes on and on.

Back to the drawing board. Tried to check in for my flight and got the spinning wheel of death. This app just froze. Not good at all. Don't download it.

Not for finding flights.. It's for booked travel already and doubles as a disguise for in-app purchases. The 'Deals' tab forced me into the option of buying an exotic car rental or a $50 phone to use while roaming.

App worked well-but system is flawed IMO. The app worked really well....but I’m not sure how they book people’s seats? I’m assuming just randomly filling them? You would think “they” would know passengers ages & who they are travelling with as per bookings to book seats! We had a toddler (and 2 parents) and their policy is car seats go in the window seats and also won’t be separated from parents. “They” had the toddler in an aisle seat with one parent and the other parent elsewhere. I had to wait on hold for 73mins while calling long-distance just so they could correct their seating arrangements. I fly frequently and have always selected my own seats from the available seats at check in (online and in person),so I don’t know why Allegiant selects the for you (if you haven’t paid extra).

Apps don’t open. Since yesterday, the apps is not working. Can’t open it. Keep the old apps.

Cannot login. Cannot login the app. My existing Allegiant user account works on the website, not on the app. Tried numerous times, reset password, nothing...just can not log into the app.

Ridiculous. Waste if time, cant login with iphone, 0 out of 10

Waste of time. Does not working.

Doesn't work. Got this app 2 months ago and never worked. Waited for the update and hoped that whatever bugs that was causing its inability to pull up any booking would be fixed, but it's not the case. Updated to newest version and still nothing works. Please fix.

Doesn’t work on 14.4.2. Doesn’t work on 14.4.2

Delayed Flight. Understand that flight delays happen, however, we weren’t offered anything for the inconvenience of a 2 hour delay.

Allegiant. The app won't let me find flights or add my birthday. Wtf

Allegiant. This app does not work! A total disaster!

Cancelled??. How the hell does Allegiant cancel our flight on the morning of our return flight home??? I checked in yesterday, and everything was fine.

Great App. Read reviews that this app was no good, not working properly, but took a chance anyways. Am glad I did App worked great, easy to navigate fast. Good Job. Allegiant.

Not what I suspected!!. Not able to book flights!!! Really ?? One would think that a airline app would allow one to book flights. Installed and deleted within 5 minutes

Junk app. Now working. It keep saying I don’t have an account. I’ve been using allegiant more than 5 years.

Not compatible with Apple Wallet. Does not work with Apple Wallet which is inconvenient for traveller.

Not working. We can't choose a destination.... Very bad

This does not work. Can't sign in , or check in ... Used to work but now it's not even worth getting the app..

Useless. This app only works if you have existing trips booked. Even without a trip booked, it crashes more often than not when trying to open it. Would serve better if you could find and book trips through the app.

No wallet support. No wallet support in 2017 is inexcusable. I'd give ZERO stars if that was possible.

Don’t bother. can’t even login

Ne fonctionne pas.. Une fois téléchargé, l’app indique ATTENTE sur l’iPhone et reste dans cet état. Donc inutilisable.

Cannot get boarding pass!. We downloaded this app solely to get our boarding passes and it keeps giving us an error message! We have tried at different times and by closing and re-starting the app and still the same Error message... info entered is accurate. So what is the problem? And why can’t the boarding passes be simply sent to our phone, via the website, like other airlines do?

Freezes at gender field. Freezes so I Can't sign up on my mobile and the website doesn't let you sign up either. I wanted to get my boarding pass but now my only choice is to pay $5 at the airport.

Quick and convenient. It was really easy to use and the built-in boarding pass was great for getting through the airport easily. I don’t know why anyone would print out a boarding pass ever again.

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Kicked out of the app!. I’ve been using the Allegiant app since 2015 over multiple iPhones without any issue, until this year. I can login without any problem on the website, but I get an invalid authorization error every time I try to use the app in the last 6-8 months. Customer support only suggested that I delete the app and reinstall. I’ve done that multiple times as well as restarting my phone while it was deleted and then reinstalling. Always the same error message. So now I have to print my boarding pass and carry it with me. App is useless to me now.

Good prices but app has issues. The app is easy to use. However, if you are planning on adding baggage later date after purchasing tickets— it’s impossible. I tried using different cards, use computer device, now I’m calling costumer service (40 minute wait). I would encourage to purchase baggage with tickets to avoid this. Please fix your app! The error message appears when paying.. Fix the Allegiant App.

App issues. Although I love allegiant the app has issues. Several people have complained that the app will not allow users to sign in. However the same users can sign in with no problems from a computer. I have called allegiant to attempt to remedy the problem with no luck. Unfortunately CS has no clue how to fix this problem. The app works if you plug in your confirmation details, then your boarding pass will show on your iPhone. But I have had no luck logging in with the app. Even tried deleting app and passwords from my iPhone. Then resetting my iPhone. And days later re-installing app. No luck. If allegiant could fix this problem the app would be 5 stars.

Poor communication. The app the day before the flight didn’t let me check in. The day of my flight I didn’t show up early enough so they kicked me from the flight. The app didn’t specify that I could get from the flight if I didn’t show up early enough. In the past I’ve never had a problem showing up close to boarding time. Then they wanted to charge me the cost of my ticket to be able to fly out the next day. I was able to get a next day flight with a different airline for less money than they wanted to charge me to rebook after all this.

Allegiant is Failing!! Avoid at all costs!!. Having flown with Allegiant regularly in the past it pains me to say that they’re probably on their way down the tubes. With all the cancellations lately they seem to have taken the phone off the hook. All emails are answered with a generic reply that they are looking into your concern. I waited on hold for 3.5 hours with no human ever answering before finally being disconnected. Now their line is perpetually busy 24/7. Their promise of a refund within 72 hours of unexplained cancellation never happened. 42 days and counting with no credit or specific communication related to the cancellation credit. My advice to everyone, Avoid Allegiant Air like the plague!!

Very confusing. No instructions on use of app, as to how to pull up boarding passes. No website shows any instructions of how to use the app, either. The Allegiant website page regarding the app has a video on how to use the app, but it’s really just an advertisement to use the app. I’m very frustrated that I’ll have to waste paper and ink to print my boarding passes because I have no idea how to or if I’ll be able to rely on this app. Perhaps this design flaw is to force confused patrons to be forced to pay $5 per person at the gate to get their tickets printed. First time flying Allegiant and because of this (and moreso because of the news reels of the dangers of this airline), I doubt I’ll use this airline again.

Sad. It is sad that the reflection of the app services do not reflect the less than friendly resection at the ticket counter. Your app says nothing to the effect f check in policies or checking bag policies… You panhandle be in time and allow for mishaps as well as long lines then force me out of line because I’m to early. Nothing more frustrating then planing accordingly and finding I am being penalized for being 1) early as you suggested and 2) I can’t check my back for another 1hr all to which I get stuck a security as well as stuck in what ever mess happens, which could have been avoided. Seriously… how lame can you be!

Horrible App. I tried for 15 minutes to check in for my flight and was unable to do so. First problem, the App automatically charged me for a seat assignment even though I didn’t select a seat. Second problem, I added a checked bag and the app undercharged me for the checked bag. That would have been fine, but 3rd problem, I was unable to add my credit card info as there was no keyboard to enter my name and number. If Allegiant cannot get simple stuff like this right, I really am concerned that they know how to fly a plane.

Can’t check in online. For my last FOUR flights with Allegiant I have not been able to check in online or see my boarding pass. I fly with children. I fly with my pet. This is extremely frustrating since I travel with Allegiant frequently. Unfortunately, I have 2 more flights already booked with them. Either fix your app, or prepare to loose a customers who spend thousands a year on flights 😡 this should not be an app issue. It’s extremely inconvenient!

Terrible. Long story short, after getting worse and worse, this app is now TERRIBLE. An airline app should let you book, check-in, manage, pay, and get information about flights all from one place. Now, it’s all piecemeal. Want to see your account? Clicking that logo opens up an internet explorer and brings you to the allegiant website. Want to check the FAQ? Same thing. Booked a flight and want to see it in the app? It’s not there … because you can’t log in. Don’t waste your time, just go directly to their (non-smartphone friendly) website.

I love Allegiant!. I have flown Allegiant for 6 years. I make 4-5 trips a year. I would not be able to afford to fly if it weren’t for Allegiant. Sometimes it’s a tight squeeze, but they are all kind, professional and willing to help any way they can. I love that you only pay for the extras. I’m flying to Peoria, IL round trip tomorrow for a total of $158. No other airline can touch that. Thank you Allegiant!!!

Capri Fullmer. This airline is a joke. Do not fly on this airline. I had made reservations for 2 people that were trying to fly for a funeral. Because of all the stress they didn’t check in. They were at the airport an hour before and they wouldn’t let them check in or board the flight. They said they need to be there 3 hours before the flight leaves!!! I’ve flown all over the world. International flights ask you to be there 2 hours before the flight leaves. This was a 1 1/2 hour flight. Such a scam. I will never fly this airline. I will make sure all of my friends and family never fly this airline.

Services fine mobile app disappointing. I’ve been flying Allegiant for many years and have been pleasantly surprised. The price is right and have had very few flight problems. However the mobile app has become useless. Every flight I’ve taken this year I’ve not been able to download my boarding pass. Not a big deal except like now when I don’t have access to a printer !

Good prices… sometimes. Easy to use app, works well. Prices can be really good! The only problem is if you go back to look at a flight, the prices are immediately hiked up. Prices for a flight went from $115 to $259 in 4 hours of us looking at the flight. We should’ve bought sooner, but I hate how much they raise the price. Also, the price for the exact same flight is sometimes different for me and my wife. They give you different prices based on how much you’ve looked at that flight.

App is Terrible. I love flying Allegiant and really appreciate the low cost flights. The app has become pretty much useless though. Every time I open the app now to do anything I have to login which takes me to the website which has its own set of issues. I’ve flown Allegiant for years but it’s becoming harder and harder just to book a flight. And it’s almost impossible to book via phone unless you have hours to wait on hold! How about fixing the app and website and hire some customer service reps before spending millions on advertising?

Love Allegiant Air, hate their app. I use Allegiant Air whenever I can, their app and site can be very annoying. Their app keeps signing me out, which is unlike every other app I have ever had. Tried to book a flight with hotel, the app was not responding to my selection of hotel. It wasn’t frozen, just didn’t work. The site gave me similar problems so I just didn’t book a hotel with them. And finally, Allegiant makes reward members call to book flights if your using their rewards perks. It’s too bad they make it so inconvenient for me to give them my money.

Impossible. My family was so excited to have a direct flight to see our grandchildren and for them to come home. At the service desk in the airport Allegiant representatives are very nice. The app and the website make contact nearly impossible. Continual app problems, and messages, being on hold for 45 minutes or longer, chat agents who cannot help . It is frustrating to say the least. Please do more to help your customer contact you and get reliable and helpful service.

CAUTION: Invalidating Boarding Passes. I checked in for my flight about 12 hours before departure and got my boarding pass. Without any notification, Allegiant invalidated my boarding pass, which made it so I could not get past TSA and get on the plane. Because I had already received a boarding pass, Allegiant would not issue another one even though they had invalidated the first one. I waited for hours outside the gate fighting with Allegiant customer service reps before the plane finally took off without me. I was stuck for nearly a week before there was another flight out.

Bugs were not fixed!. I tried all kinds of ways to check in for my flight and there was no way possible. It was like the app was locked and everything was grayed out. I couldn’t tap on anything. Waited a week and still doing the same thing trying to check in on my flight back. I had to go to a laptop to check in and then email my boarding passes to myself. So called bug fixes made everything worse. It was working just fine before y’all tried making improvements.

App is having serious issues. Recently (like the last 2 months) every time I do anything in the app I get a message that flashes and says “subscription failed” it still lets me check in, update my reservation etc but every screen gives me this message. Now today I am unable to check in either on the app or online. It let me add a carry on bag but doesn’t give me a check in option. Says check in is only available 24 hours prior to the flight but it is 23 hours prior so should be available. Clearly you need an update to fix these issues! Love Allegiant otherwise!

Upgrade to app is awful!. I have been using the app for the past 2 years with no issues. On my latest trip I can not check in or view my boarding passes on my phone. Before leaving for my trip I had to print my passes, to fly home I had to pay to have them printed at the airport. I don’t know what was changed but fix it!!! It is absolutely awful now. The app directs me online, I try to view my passes in the app it errors out. I have deleted the app, reinstalled, turned my phone on and off. Nothing works.

7.0.1 does not work. I have attempted to update as directed on the app. Each time i attempt it defaults to same screen indicating the app needs to be updated. Old version will not work but check-in with their system upgrade. Cannot get my boarding pass. Will have to get ticketing to print it out at the airport. With an internet-only customer service option this airline can not even provide fundamental level of service with both a broken app and a broken check-in process on their website as well

Terrible app. This app is garbage. We were never able to check in or view boarding passes for either leg or our week long trip. App is updated. It would just say “sorry try again later.” Very frustrating. Had to check in from a computer browser and print paper tickets. If we hadn’t had access to that we would have been charged to print them at the airport. I know this is a budget airline but it’s not hard to make a functioning app. I will definitely try other airlines first next time just to not have to deal with this.

Passenger. Hi I’ve used Allegiant air twice. It’s a no frills ride. But the planes are more comfortable than southwest & American. Sure the others give you drinks and such but I’ll take comfort & bringing my own water over that. The flights are few but direct so I’ll adjust my schedule to theirs. I’m able I’m sure a lot aren’t. They charge for luggage, drinks, & seating which they’ll all do one day if not already.

Disappointed. I book flights weekly and would use Allegiant more if the app was easier. It requires me to login at every turn with no option to access the account using facial recognition or a saved password option. The ability to see and compare flights is difficult as well. It needs some focus and dedication. I was excited for the update, yet it had a hotel offering option? Get the app nailed down first before you add a function that only 5% of people will use

App problems. I have had problems with my app for several years. After staying on hold for an hour to Allegiant, I was told that Allegiant did not own this app. When asked where I could go to get some help, I was told he didn’t know. Some how, my mother’s name & address was put in on app and I can’t get it off. She has been deceased for 4 years and every time I open the app, it says good morning Lorrie, my mother. I took app off and put it back on. It still says that. When I try to edit, it says there is a problem with the edit, and goes back to my mom’s info. My husband and I travel a lot and I have to change this every time. Where can I get some help????

Overall Good. Decent app and definitely works to go through TSA and board the plane. No problems there. Sometimes, not entirely intuitive to use and I work for a company that builds mobile apps... basically, if I’m done with a flight, don’t show it in my “Trips” - make a past trips button or something. Biggest gripe is that it told me to board Grate 7 yet the flight changed to go out Gate 2... almost missed my flight. It’s an app... you can send notifications or update the Gate from the server side. But just a notification would’ve helped so much. Again, good app otherwise.

Flight attendant Amanda. Sunday I flew MSP to Srq. I became nauseous on the flight. Quickly making it to the back of the plane I was sick. Flight attendant Amanda was attending to me above and beyond. She was comforting and compassionate. She provided me with anything you could ever think of to help me. I can’t thank Amanda enough for all she did for me. Amazing job! Well done. Amanda deserves recognition. Thank you Amanda for everything!

First time!!. Okay I have flown several times. But my wife and kids had not. We were looking at driving to Myrtle Beach from Pittsburgh and decided to fly instead. Don’t care what the reviews say Allegiant Air is a awesome airline. Didn’t have a problem checking in and didn’t have any problems with the flights ether. All the Allegiant Air employees were great and friendly!

Disingenuous garbage. Unfathomably, this app could pull up my family’s itinerary but not modify it despite no information concerning why - nor would it allow us to check in despite, again, zero information, warnings, indicators, anything as to indicate what might be going wrong. Furthermore, when I went to rate the flights (poorly, though for reasons unrelated to the app), I was not allowed a choice of what to rate them, merely thanked for my rating. I have little doubt that my ratings will have been falsified to be glowing rather than appropriately excoriating.

New app version broken. I can’t check in or view my boarding tickets for my trip this weekend since the app update. I’ve never had this problem before and I’ve been flying Allegiant for over 10 years. I hope they get it fixed quickly. I had to check in on a computer and manually print my boarding pass. Frustrating and makes me feel unprepared for the trip not knowing if I’ll be able to check in for my return flight or access boarding passes then. Please fix!!!

Joining the party. Your technical issues are beyond the pale horrible. The app or web on the phone hasn’t worked properly since I booked my flight from my desktop. I am now on vacation and can’t print my boarding pass, after having to check in on my laptop, and the app won’t show/download my boarding pass. So I’m guessing I will still have to check in at the counter. Your technology has to work across all platforms. In this day and age, it is the face of your company and it’s professionalism and reliability.

NEVER AGAIN!. NO BARGAIN: Allegiant charges extra for boarding privilege, seat selection, checked bags, carry-on bags, and cancellation protection. TERRIBLE CANCELLATION TERMS: On a $350 round trip itinerary, Allegiant charged $28 for cancellation protection. But it turned out that they kept $80 when I cancelled 2 ½ months in advance of flight date. Moreover, the remaining $270 was refundable only as a voucher on a future flight. The voucher was redeemable for one-year not from the flight date, but rather the trip purchase date which was 5-months before the flight. So... it was really a 7-month voucher. TAKE AWAY: Allegiant is one of those incredibly greedy firms you just hate doing business with.

Disappointed. Showed up early for my flight. The app said that it was delayed 2 hours, so I decided to take a nap in the car. Not 30 mins later the app went back to say it was on time so I went ahead and went through the airport lines. Checked in. Waited. Only for the app to update to the original delayed status right at the boarding hour. If there’s a delay, I understand, it can’t be helped and these are rough time. But don’t change it in the app to on time only for people to get to the gate and be told that it is delayed for 2 hours.

Could not check in online. Attempted to check in on the mobile app for 20 plus hours kept saying unable to check in at this time, try back again in a few moments. Day of travel got to airport, still couldn’t check in. By the time we got to the gate was told check in closed no way to get on that flight next available flight was the next day called customer service, waited an hour and 20 minutes to be attended to. Long story short, gave me a credit voucher for just over half the costs of the tickets.

Terrible customer service response. The app allowed me to book my pet one time, then disappeared from the app the second time I booked a flight. No response using email and phone was busy two days straight. I finally got through at 5 am PST, only to be disconnected three times! I’m still on hold as I write this. The flight itself was okay, but trying to get an answer from customer service is awful!!

Good app, flight was bumpy. I flew for the first time to Florida with my mom. Considering I was a first-time flyer, I was freaking out and was worried we'd get in a crash, but we landed safety. We experienced a few turbulence episodes that made us physically jump, although we were securely strapped in our seats, and I nearly screamed from the unexpected moment. Other than that, the flight was fine. My mom mostly uses the app, and she said it was easy to use. Coming from the perspective of a first-time flyer, I sure wish the flight was smooth, but maybe I'm just overreacting.

App problem for years now. I finally decided enough is enough. As many many others have complained about, this app is pretty bad. You are able to log into your account fine in a browser yet not the app. This really can’t be this hard to fix not sure why IT at allegiant cannot make this a priority. I seriously love the airlines but this problem has existed way too long. Also I have flown a lot yet I don’t see any points on my account page. I don’t have the MasterCard but still I thought you got points for travel regardless. Frustrating.

Can't Check In or Boarding Passes. I booked flights for 8 of us and it checked all of us in but two, kept receiving error. Went to the online website, was able to check those two in and gave me boarding passes to print off. Went back to my app showed them as checked in but gives an error for their boarding passes. Hopefully, the ticket booth will just print them for us since their app is not working correctly. Other than that, I love Allegiant and never had problems before with the app.

App ok but cust. Support?. After multiple attempts on their app to use my flex flight option and move a flight three days later, I kept getting error message. From there you call customer support and they do have my phone log… One call I waited an hour and 25 minutes for the gentleman to tell me that they could not help me. The second call was a tad longer and clocked in at over one hour and 30 minutes… Call was picked up and I was left hanging in silence for another 10… Then an automated voice came on… “How would you rate your service with Alliegent Airlines?” What??

Some issues ATM. App used to be great, but for the past few weeks I haven’t been able to use it bc I can’t log into my account. I am 1000% sure I have my login info correct and I can login to the website just fine (even though the manage trip website not working properly at the moment either) so it has to be a problem in the app. Otherwise, when it DOES work, it works really good.

App is not functional. I have to re-save my profile each time I buy a ticket. It then takes me through the whole process of entering information, selecting flights, entering payment info, etc., before telling me I must log in. The flights I had previously selected and the information that I previously entered are no saved and then I have to start over again. This has happened every time I have used the app. I frequently will just fly another airline because it takes so much time.

Appleton, WI to Portland, OR. I loved the convenience of the direct flight added this summer!! Appleton has such a nice airport. I live in Green Bay and my daughter lives in Portland. This direct flight allowed me to go visit her twice to help her move and she got to come home for family time!! The flights were always full, the attendants were great! I hope this flight can continue on a more permanent basis!!

Useless App. This app is absolutely useless because you can’t log in. I just realized this is a pattern with every allegiant flight I take. I get the same error message despite my email and password being correct. I can log in on my laptop just fine or even the web browser on my phone. Ive deleted and re-downloaded the app, tried resetting my password, etc. Part of me feels like this is on purpose to prevent customers from accessing a mobile boarding pass. If you make it to the airport and cant pull it up then they charge you to print one. Either way the app is useless if you cant get in to use it. Be sure to check before going to the airport!

Terrible. Tried changing a flight with trip flex on my computer and on the app. Kept getting a message saying Oops Something Went Wrong. Tried calling for a week and could not get through. Went to airport to try and change it. Allegiant rep said they could not do it, to come back on a Monday between 9-11 am. Seriously???? And of course the price kept going up where I had to pay the difference. Fees are outrageous. Time to fly another airline and get rid of the allegiant credit card! Useless. What a shame.

Terrible booking site. Never ever have I dealt with such a DISHONEST Websight or airline company!! I booked a trip with my Apple iPhone and each time with the dates etc. the flights were nominal and then every time I went to the total it was 4 to 5 times that amount!! I rebooked it Several times then I turned on my computer and tried to book it and again the same results — so it was either pay their ridiculous total or cancel my entire trip! I had to cancel my entire trip and planned vacation! I wouldn’t even give them one star but I had to in order to write this review!!

Ok other than unable to get boarding passes through the app. No matter which way I try to pull up my flight, confirmation number or last 4 of my credit card I’m unable to check in or manage upcoming trips through the app. One way gives me an unexpected error the other days I’m not hhe primary person who made the reservation. Considering everyone else flying with me is 11 or under, there is no way they could be the primary person.

Money save on flight paid for with your time. If you have no time constraints and are willing to lose at least part of your day, Allegiant is a viable option for you. If you have somewhere to be, pay a little more for a reliable airline. The lower prices are supposed to be due to being a “no frills” airline, not due to delaying flights. It’s unfortunate there are companies that are willing to operate from a poor level of standards. If you do spend your hard earned money with Allegiant, make sure you have no other plans as the money you save on a flight will be paid for with your time.

Won’t accept payment. This app, the website on the phone and desktop will not allow booking. This is a well documented issue on Facebook and other forums where customers have posted. I experienced this last month and ended up calling to book. Not only did I wait on hold for 2 hours, they didn’t acknowledge that this was a problem. The agent was kind enough to waive the extra booking fees they charge when booking on line, but was unable to add my loyalty number or use loyalty dollars to offset charges. I literally hate this frustrating app.

Great to us during travel. The Allegiant app was great to use as my husband and I checked our bags and boarded our flight. 1. When we checked our bags the tag number was populated into the app connected to our flight. 2. The boarding announcements were right on time through the app so great for if you are away from the gate and not paying attention to the announcements.