Priceline - Hotel, Car, Flight App Reviews

Refund. I book a plane ticket for both me and my son last year on the 23 of December.. Our flight was cancelled due to weather , was approved a refund, since last year they’ve been giving me the run around sending be to the Airlines I booked with and my bank for my refund the whole time they have my check.. Had me to file a dispute and all. It took for American Airlines to tell me how and where they received my money and me relating that’s message to them so unprofessional.. yet after I disclosed this information still going through the run around first they find nothing of the sort, wait a couple days which I shouldn’t have because they been received my check account team just holding on to it.. I call back tell them the same story they contact the account team they’re excuse this time is it was an error refunding back yo my bank… For 2 going on 3 months I’ve been waiting for a refund from you guys just for you to tell me that, and for me to have to wait on a check? This is ridiculous I would NEVER book anything through Priceline ever again.. Customer Service we’re rude, and upset because of my case when it should be me being rude and obnoxious about my refund I was supposed to receive last year! I don’t recommend these people to anyone!‼️

Terrible experience. I agree with the many customers who have complained about Priceline. I use to think it was just bad luck. Don’t leave it to chance. This company is not out to help you. They are not a people company but rather a deceptive travel agency. I have been with the company for years too. I liked it okay but then I’ve figured out this company will advertise good rates and discounts but your not always getting a good deal. This last time was the last straw. I chose an price breaker deal, that guarantee certain location and amenities. When I got to look up the hotel we received I found there was no parking included which is kind of a big deal. It clearly advertised a big P for parking. Now I have to figure out how or where I will store my car. Much worse they wouldn’t work with me even a little. What a headache to what seemed like a great deal. That is what they do, create deals to entice you to bite. It is manipulative and deceptive. Really sad if you think about it. I’m really trying not too :(

Horrible at helping their customers. I was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company.

Easy Interface - Great Prices - Great Customer Service. I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.

Crooks. I booked a room through Priceline for a room with two queens, when I arrived, there was only one bed. When I spoke to the hotel, they had no other rooms available. They found a bed from a room they were renovating. We had to help carry beds, move furniture, assemble the bed, and we were given pillows with no pillow cases and disgusting stains. Both beds were side by side because the room was so small. The hotel was also understaffed, so we were told that towels and toiletries would be on the cart at the end of the hall. For around $120 for a single night this was by far, my worst experience booking a hotel with Priceline. When contacting customer service, Priceline said I’m not eligible for a refund because we used the room and I didn’t notify the hotel that I would be arriving after check-in time. There were no other hotels/rooms available in my price range that night as there was an event in town, so I had to use the room… as I traveled in from out of state. I also didn’t see anything about needing to notify the hotel that I would be arriving after the 3:00PM check-in time so I could have access to a room that I literally PAID for. ABSOLUTE SHAM.

Hotel booking. I have been customer of priceline for couple years now and so far i had have not problem until this past april i went to vegas nevada and booked a room for 2 nights at hotel circus circus, it turns out that when i arrived to check in the person who helped me at check in at the hotel could not find my reservation with either my name or my partner’s so that day the hotel was very busy and since we could not find other hotel we ended up staying in the car sleeping and when i called priceline letting them know same day i did not use the service but the hotel comfirmed that we did use the service now priceline is giving the hotel for granted and they do not want to return my money for a service i did not use and they know because according to their system all calls are madr to them are recorded the person from priceline that i talked to that day told me that they were gonna cancel my reservation and they were gonna return my money or relocated me in other hotel but they did nothing and i have call the hotel to see if they can return my money but the hotel says that priceline has my money not them and i call priceline and they say the hotel has my money so i do not recommend this app or website to book your trip i will uninstall this app acter am done with this review.

DO NOT USE PRICELINE. I am also a VIP do not use them there are so many cancellations and problems with the airlines right now they will do nothing they will not refund any of your money they’re not a bargain go directly with whatever provider or provider you’re getting the service with You will not be able to get a hold of anybody there is 0000 customer service I will never use them again they’re a bunch of thieves They’ll tell you to go ahead and pay for trip protection or trip insurance it’s cheaper for you just to go through The company you are getting a product from The reason I gave them five stars is so people would read this they are a five star terrible company don’t expect any help or any money back ever even with trip protection they make an impossible On another terrible note I used Fox rental car is where this all started and there was no employees so they closed up two hours early that night no way to get a refund no way to get to another rental car agency

Pretty good but room for improvement. I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly

Long time customer. I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.

Never Use Priceline!!!. Made an error on the date for a hotel stay. Called Priceline 2 minutes afterwards. This led to three weeks of broken promises and lies. First it was “reservation not refundable unless hotel agrees to cancellation/refund.” I called the hotel and they were completely fine with cancelling it. They even said they refunded the amount they received from Priceline back to the virtual credit card they use for payment. Priceline says they called the hotel and the hotel declined the refund. Hotel says they’ve never once talked to Priceline. Then they start the neverending circle of “your case has been escalated and you will receive a response in 3-5 business days.” Four times I was told this, and four times I was never contacted. They’re just blowing smoke at you. Later, an agent said they called the hotel and confirmed that the reservation could be cancelled, but that didn’t stop them from continuing to refuse my refund. Now they start blaming “contractual agreements with their partners” and that nobody at Priceline can override their policy on this. Never another penny, Priceline! They would be better off just firing everyone and not answering messages or picking up the phone. It would be less frustrating.

I wish I could give Priceline 0 Stars. I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..

Customer service is a joke. I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date. Update The developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.

Can’t ever change your email…. This may be my last time using Priceline. I’ve tried a few times this year to change my email address to one I have access to and Priceline doesn’t allow the user to edit their own email at all. I’ve tried multiple times through the app, desktop, customer service chat, and by calling customer service. You can edit/change your password displayed right below your email address, but not the email address itself. Customer service isn’t even aware of the issue at first, because they always make an attempt to try and change it on their end and then end up telling me I’ll have to do it on my end because they aren’t able to make the change (even though my reason for calling was to have them change my email for me because I am unable to). This time they said the only thing I could do to be able to use a different email would be to create a new account; however, this means you will lose all accumulated points/rewards/trips/etc. because they will not transfer (I had to ask before exercising that option and making a mistake). This makes no sense and is unfair to the customer. It’s absolutely ridiculous that you can’t change your email no matter what, by any means. This is all completely unacceptable. This is a basic feature to have. Who designed this app?

Always double check your reservation name !!. I made a reservation for the first night on a Saturday because I didn’t know for sure if I was wanting to travel for two days . So I made my first reservation for a Saturday and then later decided to leave earlier and made a reservation for the Friday before . So I get to the hotel and the next morning on Saturday , I take my key down to the front desk and the clerk tells me I don’t have a reservation for Saturday just Friday . I then go back to my room and call Priceline to find out they had my reservation as My first name two times even though I was making the reservation on my app and it is already put in as my full name ! So I get told my first reservation was a no show because the name was Melissa Melissa ! I made the reservation through my app with all of my info already put in . Needless to say I did not get a refund for $134 because of their mix up and the hotels policy ! Even though you have all of your information on the app it doesn’t mean it is going through that way I suppose or someone is changing it and the days . Always recheck

Functional app but customer support behind the app is bad. The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.

Thieves. I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.

Bad business. So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices

PLATINUM MEMBER CANCELLING ALL FUTURE BUSINESS WITH PRICELINE. I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn’t have enough money to pay for another room that night because Priceline refused to help me and refund me any money that night) An extremely understanding nice lady (Trish) said she would refund my money with no problem and then Priceline refunded my money in seconds even though they had told me MULTIPLE times that there was no way it would even be possible for them to do that, BUT I just looked on my statement and they only refunded one night so now I have a past due balance PLUS a late fee of a place I never wanted to stay at in the first place. As a platinum member I would have thought they would be happy to help me with this issue especially during Christmas time, but no they refused so I will be cancelling my Priceline card and never giving them another dime because they are greedy crooks who only care about money and not their customers.

Usually cheaper to cut out the middle man. The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)

Happy but frustrated!,. I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.

Horrible Experience. Decided to do a last minute trip pressed for time so I booked through the book again feature. Our previous stay was really great. My fault was I didn’t double check Priceline’s confirmation email. The room type from my last booking was different from this reservation. My family arrived after the check in time. We called customer service and the wait time was 45 minutes so we finally got connected and were told it was too late to cancel our reservation. The priceline rep said she would modify the room type so I could get in a room that could accommodate my family. We waited and no change was made. I called again this time the wait was now an hour. The hotel said that the rate would still be the same. Unfortunately the change was never done. When I finally get a 2nd rep an hour later she tells me that it can’t be done and my reservation could not be canceled because it was now to late. The hotel took care of us but moving forward I will use other travel apps to book our Disney trip.

***BEWARE***DO NOT USE PRICELINE***. My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.

Star ratings are completely made up! Don’t believe anything Priceline says!. We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!

Poor customer service. I was booking 2 rooms at 11:49 pm while I was going through the process the time changed to after 12am. So my reservation was for the next day. I was ok with that because me and my family didn’t get to the hotel until 1:30am . The hotel asked me for my reservation number. I was denied the room because check in was at 3pm. I explained what happened he said he couldn’t do anything. He couldn’t change the date because it was a third party app. Ok no problem let me call price line to help me. Priceline said they couldn’t do anything for me because my reservation was booked after 12 am as I’m explaining that it’s a process to book a room and there’s information needed to be filled out and while I was doing the the time changed. The customer service rep was rude and kept talking over me she didn’t wanna here what I had to say. So she advised me she will call the hotel to ask for a refund they denied it. But Priceline advised it as a refundable booking. I asked where is the money I paid for the room. They told me the hotel has the money. By now it’s almost 2:30 am . I had to book my 2 rooms again and pay again. I will never book with Priceline again. Rude and disrespectful customer service.

They are good at finding hotel but what they are bad at is refund. I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.

Worse experience. If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.

10 year user never returning. I’ve been loyal to only using Priceline for 10 years and was relatively pleased with everything from prices, locations, and support up until recently. I booked a stay at a Hilton in New Orleans, which did not have any advertisement on whether they allowed pets or not. Note we booked this hotel 1 hour before we arrived at the hotel, as it was a spontaneous trip. Upon arrival to the hotel, with my small dog, the clerk told me they did not allow pets in the building at all. I explained to her that there was no specification on Priceline about not allowing pets. She told me it’s their policy. So next I asked her if a refund, or maybe a voucher to another sister hotel would be available. She told me I had to take it up with Priceline. I then called Priceline and explains the situation, the operator insisted that it was an issue that hotel would need to resolve, back again to the clerk who insisted it was Priceline. At this point I went ahead and just booked another hotel to make sure my family had a place to sleep that night, surely I would be able to be refunded having paid for another hotel. Next, I get Priceline on the phone this time with an alleged ‘supervisor’ who tells me they have a no refund policy and that I would be in no show status and not refunded my payment for the initial booking, even after thanking me for booking a again with them. Where has customer service gone in this day in age ?

Not to be trusted and does not honor sales. When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.

NEVER USE PRICELINE. They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.

Been using Priceline for years. Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!

DO YOUR RESEARCH FIRST!!!. I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!

VIP Must Stand for “Very Insufficient Protection”. I am a “VIP” and for many years have always been satisfied with Priceline and their customer service. However, the app does not allow for authentic interaction or resolution any longer. The chat is run by a robot and when you get to a live person you are then directed to a call center with an inaudible agent due to poor English and loud background noise. Three agents later I was finally transferred to a supervisor in the same loud call pool, also with poor English. The supervisor only directed me back to the app and could not resolve my issue. There is no email address listed anywhere to file a complaint or seek resolution. Beware of having your credit card on file. My car reservation was automatically charged unbeknownst to me because it was on file. The reservation was made with no ability to cancel. I was going to let it go and just submit a claim for the difference if I found a lower price, but when I did, Priceline would not honor the guarantee claiming that it was a different car class. I booked “Supplier’s Choice” which essentially means that that I could receive the lowest possible class, so how could that not be honored with any class of car?! I have always booked and trusted in Priceline. I feel that this has become a scam. I am ensuring that my card is removed from my account and will not ever use them again unless they honor their guarantee.

Disgruntled Priceline VIP Customer. I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.

Don’t stand behind their service.. I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.

Got the run around on a refund. Had vip chose to reserve and pay for a room for the night . Payed 2 days in advance. Got to the hotel and was informed that They do not take reservations and basically I was “Outback” 3 other tracer show up and was told the same thing. Not to mention the hotel was in a bad area of charlotte NC. It was the lamplighter inn . The police were called and they had contacted the manager and we all had made statements and have an incident number for this issue. We were told we will be refunded the money. So I had to pay over again at another hotel smmfh. I contacted Priceline 3 separate time was told I would get an email or answer in 3-5 days well it’s been over 3 weeks . Each time I’m told they have to contact the hotel but they are not picking up.?? So why would you still allow a hotel to be posted on ur platform and allow the hotel to choose to book or over book And not refund people’s hard earned money it’s fraud . And to tell and agent the police were involved and I had to speak loud enough to have information and proof on top of what they see on my account. If I never checked in it means a few things . Beware of some of the misleading information on hotels area as well as “”updated rooms. So stay away from lamplighter inn charlotte NC .

VIP premium service. Look here whoever this is. You need to pay attention to this : Someone with some decision making power better call me to straighten this thing out because as it sits it appears that a VIP member of the Priceline club purchased a night stay at a hotel that told him that they could not accommodate due to being completely full and when this VIP member attempted to contact Priceline to resolve the customer service was horrible and made this VIP customer feel as if he was being made fun of and they were deliberately trying to make things difficult . This all resulting in the VIP Priceline customer sleeping in his car and being completely exhausted and not prepared for some important things that required a restful night sleep . After being on the phone all day still the resolution was being laughed at and Priceline “offering”a full refund . One of the representatives from Priceline actually mentioned that is was appropriate for me to offer them thanks for providing me a refund . I will continue this on every single outlet Priceline puts their advertisement . I’m not calling any more numbers to be put on hold . Someone needs to call me and this needs to be a deal where they stop what they are doing and make that call because as of now I am considering what’s happened theft and also a number of other things

It’s On The Line. I heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times.

CARELESS customer support after I’ve used this app 500+ times. My Valentine’s Day was completely ruined because I was given hotel that was overbooked and eventually three long hours later after being on hold with customer service in the freezing cold in Michigan, I was relocated to a much further 30 minute away hotel and was not even able to check in until almost 9 at night so it was a complete waste of money and time, not to mention it was Valentine’s Day so my poor girlfriend had the worst time. And I was told I would be refunded the price of the hotel for the inconvenience and now Priceline is trying to tell me they’re only giving me $18 for the inconvenience so I basically wasted my money on a hotel in the first place in the $18 didn’t even cover the gas drive to the second hotel. I have used priceline at least 500 times in the past 3-4 years and this will be my LAST because I cannot believe this is how they treat their VIP platinum members just seemingly not to care at all that my night and my money was wasted I will be booking directly through hotel websites from now on horrible app I will not recommend to anybody. If you’ve read this far.. I just know they generally have the best deals but if they book you a hotel that’s already fully booked you’re basically screwed and out of your money so it’s not worth the risk.

Great Rewards Program!. Absolutely love the Priceline app! It has completely transformed the way I book my travel. The user interface is incredibly intuitive, making it super easy to find the best deals on hotels, flights, and car rentals. I appreciate how quickly I can compare prices and options, which saves me so much time and hassle. One of the standout features for me is the rewards program. It’s fantastic! Every time I book through the app, I earn points that can be redeemed for discounts on future bookings. It feels great to be rewarded for my loyalty, and I’ve already saved a significant amount on my trips. Plus, the app often has exclusive deals for members, which is a huge bonus. The customer service is also top-notch. Whenever I’ve had questions or needed assistance, the support team has been quick to respond and incredibly helpful. Overall, I can’t recommend the Priceline app enough. If you’re looking for a seamless travel booking experience with amazing rewards, this is the app to have!

Awful customer service. I booked a car rental through Priceline with one of their “express deals”. I found out that I would no longer be able to make the trip and immediately gave Priceline a call (within a day of making the reservation). They would not budge on their underhanded no refund/cancellation policy so I offered to call the car rental company on their behalf. The rental company associate said it would not be a problem to cancel but that I would have to do it through priceline since thats where i made the reservation. I go back to priceline and communicate this with them. They say they are still not able to cancel the trip and that they emailed the rental company as it is out of their hands to cancel the reservation (even though I just confirmed it was okay with them!) and I will have a resolution to my issue five days AFTER the car drop off date at which point I may or may not receive a refund. I was literally able to ask the rental company about the cancellation within 15 minutes. Makes absolutely no sense. I spoke to one Priceline customer service rep and their supervisor and both just gave me the runaround. Awful experience. Use their website to price match with other vendors to avoid this headache.

DO NOT purchase the “travel insurance” Priceline offers. Priceline’s “travel insurance” for their flights is a complete scam. They offer it on checkout under the guise you will be able to modify/cancel your flight if needed. That is a 100% false advertisement. I booked a flight to Mobile for a tennis tournament - tournament got canceled because of weather. I was told by Priceline to contact Allianz for a refund (the insurance company). The first thing they say is to look at the exclusions on the policy on page 12 and 13. Keep in mind this is a policy you DO NOT have access to until AFTER you purchase the insurance. There are 25 exclusions - basically any reason imaginable that you would need to cancel a flight is excluded. The only thing covered is a medical emergency and even that has certain exclusions. And my flight was an express deal so Priceline will not budge on a refund - customer service will only repeat over and over “the reservation is non refundable and non change able”. NEVER book an express deal through Priceline. As a matter of fact after this I will NEVER use Priceline for anything and I have been a regular customer for 5+ years. Trust me, when it comes to flights book directly with the airline - they will allow you to make changes to your flights. Priceline absolutely will not. It’s worth it to pay the screw money and NEVER think their “insurance” will save you. It will not.

Americas best value inn.... not. If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.

Ripped off on hotel bid. Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.

Buyer Beware, False Advertising. I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.

Terrible experience, Deceptive practices. I recently had the misfortune of booking through Priceline, and I can confidently say it was one of the worst travel experiences I've ever endured. Their practices are nothing short of crooked, effectively committing highway robbery under the guise of offering "deals." First and foremost, the pricing on their site is utterly deceptive. They lure you in with seemingly low rates, only to hit you with hidden fees and surcharges that inflate the cost dramatically. By the time you reach the checkout, you're paying significantly more than the advertised price. The customer service is equally abysmal. Trying to resolve any issues with them is a nightmare, with long wait times and unhelpful representatives who seem more interested in brushing you off than actually solving problems. Their policies are rigid and unfair, offering no flexibility or understanding in situations where any other reputable company would make accommodations. Additionally, the quality of the accommodations and services booked through Priceline often falls far short of what is promised. I was placed in a substandard hotel room that was nothing like the description, and Priceline refused to assist in rectifying the situation. In summary, my experience with Priceline was a complete disaster. Their dishonest practices and abysmal customer service make them a company to avoid at all costs. Save yourself the headache and potential financial loss—never use Priceline again.

Finding a room while road-tripping could be easier. For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.

Once again Priceline. helps make my traveling easier and less expensive.. Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.

Horrible Customer Service. I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.

Requested refund. I had a flight scheduled to leave Memphis going to San Angelo, Texas on May 13, 2022. The flight was scheduled to leave at 7;20am Due to Maintenance problems/oil leak it did not go out as planned. I was going to my grandsons graduation and there was not a flight that I could get that would get me there in time. I have been requesting a refund since the day of the graduation through the customer care chat, the airlines and Priceline. I have been told to call back, some one will contact me and you need to call before 5pm. It has been over two weeks! The airline said they forwarded my refund to Priceline. Today Priceline said I was a no show. Nope, I was there when they started moving the flight times and finally when we were told and it would not fly. We were given a phone number to see if we could book another flight to get to our destination. There was not a flight that we could get there before the 7:30pm graduation. We left the airport around 10am I am sure there is record of us going through security and picking up a hard copy ticket at the AmericanAirlines ticket counter. Tell me why I can’t get a refund after emails , chats and phone calls over almost three weeks!!

Nightmare and heartbreak. I wanted to plan a dream vacation to Cabo for my 50th birthday and my mother’s 75th birthday. Same money for a very long time and wanted nothing but the best on our girls trip. I was confused on how to book on line so I called. The person that help me arranged everything for us. Plane tickets round trip, Resor at playa grande Los Cabo’s and private transportation to and from airport. Everything sounded perfect. I asked to make sure I was ok to travel since I only had a passport card and a resident card. He checked and said everything was fine I didn’t need anything else. I paid everything.I trusted the Priceline employee. Then the nightmare. Come to find out a week before the trip. I find out we both needed a passport. The Priceline guy lied to us. I was able to figure out getting a passport for my mom. But it was impossible for me to get one tried canceling the but everything was nonrefundable, the money I had saved for years for such a special birthday for the both of us was lost. I tried calling Priceline, and they only blamed it on the hotel, and never took in consideration that the person that I lied to me was a priceline employee. No one took responsibility. I ended up losing all my money I had saved for years and they ruined my 50th birthday and my mom’s birthday as well. What a shame such a big company cannot take responsibility for their own employees, and not training.

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Great. Get it

Works well for common destinations. Not so good for anything less common

Handy app. Prety good for a last minute booking

USA only. No hotels for little old Oz! I think would actually be a very good app once they get more product worldwide.

Meh. The start bit was cool.

Great deals. Always have the best prices for hotels. Always find the hotel I’m looking for at a great discounted price. Thankyou for your help

Does not include price with taxes. Does not include price with taxes until the very end and works out more expensive than other hotel web sites. Only works out in US dollars which is of no use to me. I will be deleting this app.

Dissatisfied & Misled. This App is difficult to use and browse with. I booked 5 rooms, was given a price - no where stating the price was not inclusive of taxes!!! Processed and the amount charged was $50 more per room, then to be charged $5 exchange rate fees on top of that!!! I have tried to cancel my booking to be told it’s not with Priceline but another “partner” Agoda!! To contact them, to which cancelling I’m now only getting a refund for the original amount I thought I was paying not all the other fees and taxes and exchange rate fees. Dodgy!!!!!!! I’m contacting ACCC - Australian Consumer watchdog to report this underhanded and misleading practice and will be warning all the people I know on how information regarding this site is not transparent - yes I have read t&c and it no where states all the extra charges for people outside the US or in the case of a refund having to go through other “partners” Disgusted purchaser !!!!!!!!!

Airfare. Very affordable with good deals

Rubbish. Took my credit card information and advised me the booking didn't work...

Great but buggy. Great concept an was able to get some great prices but the app is very buggy. Sometimes I could not get past the initial here box. Looking forward to the next version.

Great. Really enjoyed using this.

Review. I liked it

Top. Flights would be nice. Otherwise spot on...

Flic282. Love this app.

Great. Great app and surprisingly easy to use

Good but could improve. App is good but is only in U.S. Dollars. Simple improvements like currency selections could help.

Impossible to change the currency from USD. Which makes it useless

Hotels only for iPad 3. Only works for hotels. Go to website for full functionality.

Easy and fast good deals. A+

Wrong Country. Fantastic concept but it's a shame it's only open to people with a residence in the USA or Canada. Could you please add Australia? I found this out when entering credit card details.

Miss. The best and affordable hotels.

Hotel. The App does not allow low bidding prices for Name Your Own Price - the minimum allowed for my booking was $99. I was successful at this price however it was at least $20 per night more expensive than available on hotel website. The app should allow a user to make a bid of any price

Priceline. Best app on my iPhone

Accommodation and car rental. Have booked both accomodation and car rental through Priceline, both experiences have been fabulous, any little issues we have had have been rectified very quickly. Prices have been incredible. Will continue to book all future trips through Priceline

Always use Priceline!. Love this app

ROBO support only. US based so difficult to change booking you will not speak with a human! Use another booking platform. BUYER BEWARE!!!!!!!

Cheap flights. Paid 2760 for flights from Australia to US - every other site was 4K minimum. East to use and best flights online

I can’t change my currency to AUD Australia. I can’t change my currency to AUD Australia

Worst service I have ever seen. This stupid thing assume that I have booked or anything else I need to talk to a real person but you CANNOT pass this robot very sub standard and annoying I am going to book somewhere else terrible and not it appears that all nicknames are take, this is even more hopeless that what I thought

Dishonesty. What they mention and what you get are different story. DELETED X

Don’t use. As a hotel owner my recommendation is that you do not use this app. Priceline, Agoda operate unethically.

lol. epic

Misleading & poor communication. I booked a large SUV Range Rover Sports or similar and when I call the car rental Company I was told that I’m booked in for Toyota prado or similar so I called Priceline and they said they are both large SUV’s but how about one is worth 50k and the one I booked is worth 100k so they mislead people so they can book through them and then you you get a cheaper car when you arrive at your destination for the same price.

Great app for finding good hotel deals. Travelling across the US this was the perfect app the find last minute bookings at great prices

Great. What I was looking for

Viet. Good

Absolutely fantastic. No problems at all. Really handy when traveling. Easy to use. One of the best apps out there for travelers to the USA/Canada.

Wish I could give it a negative star rating. The app is buggy and caused me to book wrong dates. Don't risk having to deal with priceline's complete lack of customer service.

I general... Normally Priceline is fantastic and I recommend it to all my friends and work colleagues.. some independent properties are rated four star but by international standard are 2-3 star.. one property rated as 4 star served breakfast with plastic cutlery? I’m not sure whether Priceline uses International rating scheme or they’re own. But in general do luv Priceline.

Worst hotel app. Lousy app ! clicking hotel name on map come up different hotel, does not work on IOS device very well at all except on browser. Almost nothing works! Use hotelcombined app instead.

Too hard. I tried to use this app but it is annoying. It shows hotels as available and then lets you put in all your details and then rejects it. When you’d search again the hotel shows available again....I tried 5 times. With flights, I booked a flight and it won’t allow me to put in a frequent flyer number....it takes you through the seat selection guide and then you can’t select any open seats. Also in order for me to check in I have to call the airline as the record locator does not work. I travel A LOT and this was just a waste of my time.

Statement of use of Priceline products. I would like to be able to have a statement of my Use of Priceline products If there is a way how can I get access to download My 3 months of hotels And flights in USA ?

Useful. Useful

Dodgy app. Very dodgy app;( showing you very cheap price but take double money from your account

Great app and great deals. I so much enjoyed using this app. Great deals and existing way to book through the "name your own price" I even got a refund using the price match guaranteed

Yep. I'm making all our employees use this. It's easy and will save us thousands a year.

Why is this a secret?. Very impressed by the deals found on Priceline absolute best accommodation app on the App Store, will be recommending it to my family and friends!!!

Dry. Okay It was pretty boring

USD dollars. Useless when in US dollars when travelling in Australia.

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Great prices!. Love this app for travelling and finding good deals. Only downside is it’s in USD. Use the website for other currencies.

Canadian Dollars needed. Need a switch in this app to go to Canadian dollars. Ridiculous. That is why I rarely use Priceline.

Mr Harry Hundal. I like this app it’s very convenient

Horrible experience with Priceline. Tonight, I tried to book an express deal, 5 days so a good amount. Transaction goes through but then I get a notification that the offer is not available anymore and it’s cancelled. But the hold is there on my card. Try another Express deal, same result and another large hold on my card. Ended with with over a 1000$ hold but no reservation. Called customer service and they offered to book an hotel that I could pay on site, for a much higher fees, and told me it would take a few days for the hold to be lifted. Been using Priceline for over 10 years, well it was the last time!

Please give the option to local currency. The app can’t switch to CAD price, which is not straightforward.

Not best price match guarantee. Extremely bad customer service. Booking.com has better price with free cancellation but priceline agent refused to best price guarantee. Would not recommend this to anyone specifically do not reserve through express desl, its a ripoff

Only United States ????. I have used your website and setup my account fully. But it doesn’t seem to transfer information to the app. In renting a car it works until you fill out the information. It does not transfer from the APP AND YOU CAN FILL OUT THE DETAIL BUT IT WILL NOT LET YIU SELECT OTHER THAN INITED STATES AS AN ADDRESS. on the website it works

Lies, Deception, and Zero Customer Service. Booked a Hotel, ended up in a Motel. They would not refund after they were contacted about it. Said they couldn’t guarantee which room we got. I don’t mind a different room, just the difference between a hotel and a motel are huge. Pictures showed a nice carpeted room, this room had scuffed up laminate floors. Would be a great room for someone working in town, not a family of 4. Will never use Priceline again

Canadian currency. Already registered my profile in Canada. But there is no place to switch to $CAN from US on App.

Cdn pricing. Would like my pricing in cdn $.

Never book with priceline. Booked weeks before on priceline, ended up with no car for rent and called rental company and priceline more than 10 times for a refund. If you want to know what a terrible customer service is, use priceline. if you want to show up in a new place and find no car to rent, use priceline. If you want to pay 3 times amount of time and money to rent a car, use priceline. If you love calling customer service in a vacation, go with Priceline. Worst booking expericen ever!!!

Rates. Consistently have lower price, than any of the booking sites I’ve used in the past 🙂

Better to use website. App not available option to search room with 2 beds. App default search results are always 1 bed per room.

Use Expedia instead. Priceline do not have a very transparent refund policy. Even though they say the hotel is fully refundable, but what they did is they affiliated with Booking.com, and when you are eligible for a refund and requesting it, they will transfer you to Booking.com. And then Booking.com will tell you it’s the Priceline who charged you, so they will transfer you back to Priceline. Next thing you know is that you’re going back-and-forth for months without getting a result. Eventually, I had to claim a chargeback from my credit card company for that refund. It took so much time. I highly suggest you use Expedia instead as they have a much more transparent refund policy.

Option to Delete Account doesn’t work!. Tried to delete my account by going through their data/account delete process. They confirmed by email that they had complete the elimination of the account. But my account still works! Come on Priceline. You can do better.

Bad deal. I booked true Priceline to get a super deal, turns out I can have a better deal true Expedia. Last time I use Priceline

Currency. Nice app but cant change currency from USD to CAD. Which catches u when u book

Does not allow the prices to be quoted in Canadian. I don’t understand why there is not a link to switch the prices from American to Canadian. Especially since I am a Canadian buying Canadian hotels in this app.

Bad customer service. I booked through Priceline and when asking for help to make a minor change to reservation dates coming up in weeks. Priceline said I had booked with Booking.com and I can only contact Booking by phone to make a change. Ridiculous.

HOTEL BOOKINGS WITH PRICELINE. We have used Priceline to book all our hotel stays in the USA. I have not encountered any issues & their rates & specials they’re able to find for me. I’ve found their customer service to be excellent & have never had any issues. Priceline is my “go to”, I won’t use anyone else.

Poor service. Booked a car with ADVANTAGE RENT A CAR . I was at the airport pickup spot for 90 minutes then called Priceline to understand what’s up . The agent on the phone literally told me they can’t help and it’s the advantage guys that I needed to call . She then asked me if I had a pen and paper . Like , how the heaven would I carry those while just coming off an airplane. She offered to transfer my call to advantage but ended up disconnecting the call in me . I had somewhere to be at the time and due to their unprofessional, insensitive and poor service , I got late . I am disappointed at their service . FYI , their customer support line was very busy with long wait time .

Reservation not honored, app is likely not updated. Tried to reserve through app, got Sheraton, next day it was cancelled for no reason, so I tried to reserve again and, surprise! It’s the Sheraton again!! This obviously tells me that the app is not updated.

US DOLLARS TO CDN: convert the amount yourself!!!. I don’t have a problem converting us$to cdn$. Not sure why everyone is complaining so much, use your brain….read the writing…convert the amount…=done…. Its not rocket science. If you don’t notice the US $ right beside the price, how do you survive in the real world? If a streetlight malfunctions, do you just sit there until someone fixes it for you….simpletons… My bank app has a conversion section easily accessible. Why would people book a flight with priceline? Maybe contact the airline????? Everyone complains, but 90% of you are doing it to yourselves…

Charging more than what they says. On priceline they showed me hotel room for 112$ but they made transaction of 154$ without notifying me. I called several time to priceline and they keep on saying they are still working on it. I asked them to cancel my reservation and they said it is non refundable. Still waiting and waiting. They says if you find cheaper deals they will refund rest of your money. Everywhere else price is lot more cheaper than what they have charged me. Also they are not able to do anything about it

Money waste. Booked a flight with 24 hour free cancellation but still charged me 100$ Cheap class act from these guys Don’t book with them please

Hotel. I really wish there were deals offered but not just for VIP. Not sure why there are so many fees included.

Price difference of $300, scam?. I got a ticket with Priceline around $1900. First, it took a while for them to process my request. When they confirmed, I was asked to confirm my credit card via identifying a small transaction to my account. I confirmed my credit card. Their email said that after this confirmation we will sent you your e-ticket. I did not hear back from them in a few hours. As I kept waiting the whole day, their agent called me after a few hours and said that you have to pay around $2200 to get this ticket. I waited for them the whole day just to hear that they will be charging me 300 hundred extra, despite the fact that they agreed to give me the ticket on around 1900 initially. It not only wasted my whole day, but I also missed other flights that I kept as second and third options. As a student, $300 is a big deal for me. I said I am not taking the flight with you. Fortunately on another site, I booked another ticket on around $1700 with just 2 hours lay over (unlike Priceline’s 16 hours). My ticket was confirmed within a few minutes on the same price they showed on their website. I would never ever use this site for anything. They rip you off! I wish I could have looked at their reviews before making a deal with them! But those who have not been tricked, please avoid them.

Fraudulent. Booked a hotel through Priceline and they charged me an estimated “tax” fee of almost $200 for various hotel taxes. The hotel charged me an urban tax fee upon checkout and informed me this is always charged directly to the individual and not through third party bookings. They provided me an invoice. When I called Priceline to ask what the “additional tax” they included in the booking, they could not provide me any details on this. The hotel confirmed no additional taxes were charged to the third party site. Priceline did not pay the hotel taxes as mentioned in their policy and pocketed it. They would not provide me with an invoice and said it was unavailable. Be aware that there are additional fees when booking through Priceline and the extremely high taxes they charge you don’t actually go towards hotel taxes. Will never book through Priceline again. Horrible experience.

First time user, not impressed. I booked a hotel based on location and price of hotel. Unfortunately, location on map was no where remotely near, it is in fact over 2km further away from the beach. Contacted Priceline for assistance to correct this in some way, the said “ sorry, it’s non refundable cancellation “, no thing they can do. I’m left with a $600+ bill I’m fighting with Visa on this inaccurate information sold to me.

Best deals. Best deals just wish it would show prices in Canadian dollars for Canadian hotels. By far the cheapest prices though

Buyer beware! will never deal with again. We booked online at first, there's a link that says if you sign up you get a discount, and if you "call us and save an additional... %" which ended up not being the case and led to more problems. -I didn't get my email receipt, turns out my email was recorded wrong. -My name and address were also recorded wrong. -Many phone calls later and hours on the phone with agents from several different countries, they finally corrected my email. -The receipt finally showed up at a much higher price, then quoted. -Many more phone calls later and they were not able to fix the pricing. -I tried to cancel, they would not without purchase booking insurance, so too bad so sorry is all they could say. -Many more calls escalated to a supervisor, and many different supervisors later and they all said they will agree to get it reversed and refunded in full. -Several emails later they denied a refund, and also will cancel the hotel at full rate; So I lose the hotel and they would still charge me 100%? -Called the hotel, they can't do anything because it was booked online. -They still didn't have my correct billing info corrected, and they refused to refund. -If it wasn't for the incorrect billing info, which ended up voiding the transaction, I would have been charged full rate and not had a hotel either. It was by dumb luck it got canceled and they refunded it. They were unable to actually solve any issues and their customer service was exceptionally difficult to get to, and confusing because they are a sister company to booking.com do you get bounced around a lot between the same call centers only to be told to call the other guys. Never again.

NEVER USE THIS APP OR WEBSITE. ITS A SCAM, just to let you know they charge USD. They over charge every flight!!!

Scam incompetent zero customer service. West jet cancelled my flight and Priceline never emailed me or changed my flight info on the app refused to help me get in a new flight home or give me my money back!! Been fighting with them for weeks !

Fraud while booking room choices. They did a fraud of 1000$ extra while doing booking And sent me wrong confirmation for wrong room Wasted two days of my vacation and said sorry at the end as*hls. I was a vip gold customer and they don’t care. I wish i can sue them.

My booking. This App has offered the best deals for my visitors to Canada

Priceline app. It is very easy to navigate this site, so far I am very happy with my results

Setting currency. It is not possible to set currency on the Priceline App. All quotes are in USD and this appears to be by design. Better use other apps that are more user friendly

Unable to use discount code. You send email me a discount code but I was unable to use it. Why bother sending it to me

No currency exchange switching. Experiencing issues of not able to select the currency of hotel search in Canadian dollars, defaulted to US dollars s as no pricing can be miss leading on checkout. You think your getting the pricing in Canadian while another area will reflect prices as US dollars. Call helpline and what they suggested is not displayed on the application.

Canadian. Still after try to get thought many customers services this app won’t allow to see the prices in Canadian dollars totally useless, if you need to use Priceline use the web site there will allow you to see the prices in Canadian dollars. Incomprehensible the actitud of Priceline app

Priceline App. When I went online to book a hotel at LAX this weekend, Priceline’s website said I could get a 15% discount if I used the Priceline App. Not true because when I went to book our hotel at LAX this weekend on the Priceline APP nowhere was there a mention of the 15% discount. I was misled by the Priceline website. Didn’t get the 15% discount on the Priceline APP. Very disappointed. Was mislead.

USD. Why are prices quoted in USD when I'm booking hotel in Canada and there is no option to change currency to CDN.

Trip Bookings. Well, the more I use your site and now the app, I am just enjoying the savings! I saw my last booking that you load coupon offers which helped me save again. Fabulous customer service and lots of choices for our budget. I am very impressed. Thank you Priceline - you guys really have stepped it up since I first tried your service.

Unable to change currency form USD. No way that I can find to set the results to a currency other than USD. I don’t live in the USA and it is not my destination, so the inability to switch currency is baffling and frustrating. In addition booking in USD would incur FX fees when credit card converts. The app produces useful results but the currency of choice short-coming inhibits follow thru with the search results..

Coupon code confusion. All the coupon code in the email for loyal customers should be redeemed at any junction or with other offers

Where is CAD currency???. Not sure why $ CAD isn’t an option if you expect Canadian customers. If it works with CAD on the web - it tells me the app team still haven’t completed the app. Why bother publishing an in complete app.

Scam app do not use. Unwilling to change any booking details although website states free cancellation. Terrible customer support.. still waiting on my refund ….

The mobile system of booking hotel really really really need to improve!!!. We want to book a hotel close to Vancouver international airport for at least 10 times. Actually we filled all the correct information, but the mobile hotel booing system always pop out the red column all the times. We really lack of confidence to book hotel from Priceline. We really want your company to fix that serious problems as soon as possible.

Payment. Priceline is a crook when it comes to payment the prices changes as you progress in setting up the room and final payment for instance I started at $59 for one night and the final payment was $160 us and it was supposed to cd currencies and the I couldn’t cancel to get my money back I’m living in Canada renting a hotel in Canada and paying in U.S. currencies

Improvements. Would like to be able to view CDN dollars as a default and add defaults like wheelchair accessibility that don’t keep dropping.

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NO LOYALTY PROGRAM. This is pathetic- 5 star ratings with horrible customer reviews attached!! READ THE WRITTEN REVIEWS AND HORRIFIC EXPERIENCES CUSTOMERS ARE HAVING!!! Priceline Chat : I do understand the importance of this matter and as much as I would like to provide you a better option that this. However; prior to confirming the reservation, it was stated that the person checking in should have a valid card for the incidentals and based on the cancellation policy associated on the booking, this booking is Non-Refundable and cannot be amended or modified. Me : That is not what it says Priceline Chat : I can send you a copy of the contract if you wish to review and I did not intend to be difficult with your request; however, I am unable to cancel or change the booking. Me: That is incorrect and horrible business practices! Especially when I have been booking with Priceline for years and have NEVER HAD ANY ISSUES BEFORE! The information you want to send me is in the confirmation email! Priceline Chat: I understand the importance of this matter; however, there is no other department or person that I can transfer your chat to that would address your issue differently. Me : This has been a complete waste of time! Mine & Yours it’s a shame that business have to resort to misleading information to get bookings and make money! The integrity of a business determines it success! Word of mouth travels quickly, I will make sure that my experience is on every review available! It’s not about the money- in this case it’s minimal to me business and reputation you have lost! Priceline Chat: Sorry, I couldn't understand that. Please rephrase it or choose one of these options: 1) Send a copy of my itinerary 2) Cancel my reservation 3) Reset my password Seriously !! Don’t insult me by acting as though you could possibly understand the “importance of this matter” and simply not work with the consumer for any resolution and disconnect the chat !!!

Priceline & Enterprise left us stranded. Priceline & Enterprise Left Us Stranded — Paid in Full, No Car, No Refund I’m extremely disappointed with my recent experience booking a rental car through Priceline. I paid over $300 in full for my sister to rent a car so she could travel from Indiana to Minnesota to see family — something she hadn’t been able to do in over a year. When she arrived at Enterprise to pick up the car, they refused to give it to her because she didn’t have a credit card in her own name — even though someone else was with her and offered to put a card down for incidentals. The car was already paid for, but they still wouldn’t release it. Nowhere in the booking process did it clearly state that a credit card in the driver’s name with a $400 hold was required. If it had, we would’ve made other arrangements. So now I’m out over $300, my sister missed the trip, and Priceline has offered zero help or refund. This whole situation feels like a scam — misleading policies, poor communication, and no accountability. If you’re booking for someone else or don’t have a credit card in your name, do not trust Priceline. They’ll take your money and leave you stranded.

Ripped off on hotel bid. Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.

Awful service!. I’m so disappointed with Priceline right now. We booked 5 Round Trip flights to Vegas for my son’s 21st Birthday. I paid for these months ago. I logged into the app yesterday and noticed our itinerary has changed. They have us scheduled to come back the next morning. This means we would have to get two more hotel rooms for an extra night. Then after paying extra, we can’t do anything because our new flight is at 6:00 am. When I called customer service there’s a recording that tells me to refer to the website then the call disconnects. I can text customer service through the App then they tell me to call customer service again. Finally I called Alaska Airlines directly. They were wonderful . I gave them my confirmation number and she changed our return flight for me. But I have no verification from Priceline. I’ve checked my emails and checked the app. My next trip I’ll have to book somewhere else.

The worst Customer Service. We have done business with Priceline for over 10 years and today I made a human mistake of making a reservation for the incorrect date. My first mistake ever with your company. I spent an hour and a half on the phone calling the hotel and Priceline back to back to have this corrected. I was informed by two representatives that nothing could be done. I even asked for upper management and a lady by the name of Ora or Cora said that the manager would tell me the same thing she’s telling me. In my book, this is NOT how you treat a customer or the response you give someone that you want to keep business from. I didn’t need my money back, I just needed a date change to continue giving you my business. It’s a shame that people are no longer given the appropriate customer service training. My wife, who is a Customer Service manager got on the phone with Priceline again and a guy by the name of Chris was able to get this reservation canceled with no issues. All he had to do is call the hotel and get the cancellation processed. I don’t understand why the other representatives were not able to do the same. Oh, I get it, they didn’t want to take the extra few steps that Chris took in order to help out a customer. Again, such a shame that companies are not providing the appropriate training. My wife uses you guys at work and makes reservations on a regular basis for her companies 500+ employees, she will also make sure her company no longer uses you guys. What a major loss, Priceline.... As far as I’m concerned, I’m also done doing business with you guys. This review will also be placed on Facebook and anywhere else where people will see customer reviews. This is ridiculous and not okay.

Poor customer service. I was booking 2 rooms at 11:49 pm while I was going through the process the time changed to after 12am. So my reservation was for the next day. I was ok with that because me and my family didn’t get to the hotel until 1:30am . The hotel asked me for my reservation number. I was denied the room because check in was at 3pm. I explained what happened he said he couldn’t do anything. He couldn’t change the date because it was a third party app. Ok no problem let me call price line to help me. Priceline said they couldn’t do anything for me because my reservation was booked after 12 am as I’m explaining that it’s a process to book a room and there’s information needed to be filled out and while I was doing the the time changed. The customer service rep was rude and kept talking over me she didn’t wanna here what I had to say. So she advised me she will call the hotel to ask for a refund they denied it. But Priceline advised it as a refundable booking. I asked where is the money I paid for the room. They told me the hotel has the money. By now it’s almost 2:30 am . I had to book my 2 rooms again and pay again. I will never book with Priceline again. Rude and disrespectful customer service.

Easy Interface - Great Prices - Great Customer Service. I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.

Filled with Variety. I enjoy using Priceline but sometimes the surprises that are called deals are not worth it. If you have expectations on how you like your hotel and flight please just book what you like. If you are doing it because of affordability than you will have to flexible in those expectations. Some situations are better than what you would book like flights or the hotels. However car rentals maybe what you were dreading. The “Easirent option” doesn’t come with peace. There are absolutely too many fees and things they can possibly charge you for.. It’s number one reason it is cheap. These cars are not kept up inside or out. Dirty to the point I had to go through a wash then was it myself. I wanted to just return to the main place and go to enjoy Enterprise but the car was apart of the deal prepaid. Priceline is great just know every company attach doesn’t offer phenomenal services. The moral of the review WYSIWIG. If it’s cheap expect cheap service. If it’s high end most of time you getting quality in the travel industry.

Got the run around on a refund. Had vip chose to reserve and pay for a room for the night . Payed 2 days in advance. Got to the hotel and was informed that They do not take reservations and basically I was “Outback” 3 other tracer show up and was told the same thing. Not to mention the hotel was in a bad area of charlotte NC. It was the lamplighter inn . The police were called and they had contacted the manager and we all had made statements and have an incident number for this issue. We were told we will be refunded the money. So I had to pay over again at another hotel smmfh. I contacted Priceline 3 separate time was told I would get an email or answer in 3-5 days well it’s been over 3 weeks . Each time I’m told they have to contact the hotel but they are not picking up.?? So why would you still allow a hotel to be posted on ur platform and allow the hotel to choose to book or over book And not refund people’s hard earned money it’s fraud . And to tell and agent the police were involved and I had to speak loud enough to have information and proof on top of what they see on my account. If I never checked in it means a few things . Beware of some of the misleading information on hotels area as well as “”updated rooms. So stay away from lamplighter inn charlotte NC .

Pretty good but room for improvement. I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly

Very disappointed. I used Hertz’s in Longview Tx. I booked the SUV for 8:30 Friday Nov 10th . Well at 8:45 the agent asked me to come back because the SUV needed an oil change. They couldn’t give me another vehicle. I booked/prepaid one that could carry up to 7 people. Myself, son, daughter in law, and 2 grandkids luggage and stroller and 2 car seats. An older gentleman that worked for Hertz’s drove me home. Where I waited for Hertz’s to call me telling it was ready. So the older gentleman picked me up taking me back to Hertz’s. By the time I had keys in hand it was 11:45 am. Only for the SUV to be filthy and that’s an understatement. It looked and smelled like someone’s personal vehicle. I took pictures and videos because I couldn’t believe my eyes. I wiped down the steering wheel with a Clorox wipe because it had food on it. I started the SUV and it only had a 1/4 tank of gas. I went back into Hertz’s and asked them “ Do y’all not put gas in your rentals anymore?” They girl said “oh that’s what we picked it up with!” In my voice of frustration said “BUT YOU TOOK IT TO GET THE OIL CHANGED AND YOU COULDN’T CHECK THE GAS!!” I now had to stop and put gas in it at 12:00pm. Now I’m rushing to get to the Dallas airport to pickup my family. I driving to Dallas I called my husband to fill him in on what had happened. He called Hertz’s and told them what had happened. They gave him a case number. When I had time to sit and call them back. They said they could only give me $50 back. Hertz’s in Longview shouldn’t even be an option for Priceline. The many times I have rented thru Priceline. I have never had a problem Until November 10, 2023

Trip to Europe. Would like to leave 0 stars! Trying to resume travel despite COVID and looked forward to a great spain and Lisbon trip. First leg was fine. Noticed early in the trip that the flight from Portugal to home was no longer showing up in the Delta app. Tried to call delta about the missing flight and of course, they told me to contact Priceline because that was who I had booked it through. I tried repeatedly to call or message with a Priceline rep. But was never able to get anyone to help me resolve even whether there was an issue or how to fix it. Called a dozen times and was passed from rep to rep only to be hung up on bu the 2nd or 3rd rep each time. Each person I spoke with, I had to reexplain who i was, all of my travel info and what the problem was. No one could/would help me. I and my family were stranded in Portugal with no help from the company I had booked flights with. Ultimately, I had to re purchase all new tickets on my own through a foreign country to get home. It took days and an additional thousands of dollars. Lesson learned!!!!! Never ever use or trust Priceline! They will not help you or make things right by you! They do not care about their customers. The END!

Horrible Experience. Decided to do a last minute trip pressed for time so I booked through the book again feature. Our previous stay was really great. My fault was I didn’t double check Priceline’s confirmation email. The room type from my last booking was different from this reservation. My family arrived after the check in time. We called customer service and the wait time was 45 minutes so we finally got connected and were told it was too late to cancel our reservation. The priceline rep said she would modify the room type so I could get in a room that could accommodate my family. We waited and no change was made. I called again this time the wait was now an hour. The hotel said that the rate would still be the same. Unfortunately the change was never done. When I finally get a 2nd rep an hour later she tells me that it can’t be done and my reservation could not be canceled because it was now to late. The hotel took care of us but moving forward I will use other travel apps to book our Disney trip.

Horrible Service, Deceitful practices!. I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.

Beware of the Express Deal. These Express deals are a scam! I was shown three hotels on an Express deal and I wrote them down and looked up each to see where they were located. I was needing to stay in a very specific area. All three hotels were in the area I was looking for so I went ahead and booked it. As soon as I got the confirmation it showed a different hotel quite a ways from the three that were shown. I immediately called the customer support line and it referred me to use their text service for shorter wait time . After texting back and forth with a useless text bit, I was eventually connected with a live person who informed me that I needed to call the customer service number. I called and was immediately told there is nothing they can do. I asked for a supervisor and was told no one can help me. Beware of the Express deal scam. You are not guaranteed to get the hotels they say u will and you will be stuck with whatever they decide you should stay in and save your time and not call customer service because they are unable to help. I should’ve read these reviews before doing the Express deal as there are lots of complaints around the express deal.

You don’t always get what you pay for with Priceline!. How disappointing. I’ve been very dissatisfied using Priceline recently for the following reasons: 1. They keep allowing my flight details to be changed in major ways without notifying or compensating me, and then blaming it on the airlines and saying there’s nothing they can do about it. For example, I’ve had a flight canceled, flight times totally changed for two other flights and now, a whole leg got added to one of my flights, doubling my overall travel time for what was supposed to be a non-stop flight while I’m traveling with my special needs child during the holidays. 2. They keep promising me discounts in the app and when I go to use the codes to book my hotels, they don’t apply the discount at check out and are refusing to add a credit when I contact them about the issue. 3. I had some major issues in a hotel they booked me in, and they never provided the discount or credit they promised me (we’re talking a supposed 4+ star resort where housekeeping didn’t come clean the room for days, even after multiple requests and a hotel Manager intervention, the room literally had mold and pieces falling apart in it).

Priceline Customer Service FAILURE. This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.

False advertising. On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.

Buyer Beware, False Advertising. I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.

A good app, but sometimes frustrating.. I have booked many rooms with Priceline all around Florida and Tennessee. Most of the time I am satisfied with the hotel, but three times now when I have arrived at the hotel they have either canceled my room or told me to give them 20 extra dollars because Priceline did not provide enough money for them. They do not tell me about this problem until I show up and I’m tired hot and grumpy and I have to spend an hour to three hours on the phone with Priceline trying to figure this situation out so I don’t have to pay extra for the room that I’ve already paid for it. The people that are doing customer service for priceline Try to call the hotel, one time and then tell me that they are unable to help me and that I need to allow 3 to 5business days for the situation to be worked out. Makes no sense at all because by that time I might have Had to have paid for the room. They do not offer me help Besides paying for myself, which is not fair.

DO NOT USE PRICELINE. I am also a VIP do not use them there are so many cancellations and problems with the airlines right now they will do nothing they will not refund any of your money they’re not a bargain go directly with whatever provider or provider you’re getting the service with You will not be able to get a hold of anybody there is 0000 customer service I will never use them again they’re a bunch of thieves They’ll tell you to go ahead and pay for trip protection or trip insurance it’s cheaper for you just to go through The company you are getting a product from The reason I gave them five stars is so people would read this they are a five star terrible company don’t expect any help or any money back ever even with trip protection they make an impossible On another terrible note I used Fox rental car is where this all started and there was no employees so they closed up two hours early that night no way to get a refund no way to get to another rental car agency

Worst experience to fix their own mistakes.. This is by far the worst app to book your hotel room, I work as a mobile technician and I stay 330 days per year at hotels in different cities across the country, first, their customer service through the phone tell you to wait a brief moment and let you waiting for 1/2 to 1 hr, al os every time that I made reservations for more than one room and paid ahead for both of them, just to arrive at the hotel and find out that only one room went through and that the other was on hold? ( Again on customer awful service) then, after their usually hour of waiting on hold, they ofter me to re book at another cheaper or far hotel because they couldn't get second room, then don't charge for it, or don't let the reservation go through in the first place. They said that refund me the money on Denver and Baltimore and I'm still waiting for it. Thank you but no thank you.

They are not trustable, Zero Customer service and support satisfaction.. I was using Priceline for several years. Four months ago I booked and paid a full advance for my upcoming Four months later trip to Hawaii thru Priceline and carefully read every single detail to make sure about the contract several times. But when my wife and I arrived from a 20-hour drive and flight, the hotel asked for a resort fee that was never mentioned anywhere in our contract. It was mentioned in the contract that the price included all fees and taxes. so I had to call Priceline customer service and talked with a nonexpert representative. after explaining every single detail, she put me on hold for a long period of time and told me I had to pay whatever the hotel asked. So I had to ask to talk with her supervisor, again and again, being on hold for a long time. after waiting for a long time on hold the supervisor introduced herself as Katie. Again, I had to explain from the beginning every detail and heard the same answer so it becomes clear to me, they don't care about the customers and their contract details. because I already paid in advance I had no other choice (after a very long exhausting trip and having to stand more than an hour to talk or be on hold). I have the full contract as well as every single screenshot of the processing of the reservation. nowhere it is mentioned I was supposed to pay any extra fee at the place. What they did was totally illegal and a kind of scam. I had to pay more than the usual price, although I already paid fully in advance Four months ago. it was the worse reservation I ever had considering the time it took and the headache it caused for me. They are not reliable and they have the worst customer service and support. Zero satisfaction. Never use their scam services.

Never Use Priceline!!!. Made an error on the date for a hotel stay. Called Priceline 2 minutes afterwards. This led to three weeks of broken promises and lies. First it was “reservation not refundable unless hotel agrees to cancellation/refund.” I called the hotel and they were completely fine with cancelling it. They even said they refunded the amount they received from Priceline back to the virtual credit card they use for payment. Priceline says they called the hotel and the hotel declined the refund. Hotel says they’ve never once talked to Priceline. Then they start the neverending circle of “your case has been escalated and you will receive a response in 3-5 business days.” Four times I was told this, and four times I was never contacted. They’re just blowing smoke at you. Later, an agent said they called the hotel and confirmed that the reservation could be cancelled, but that didn’t stop them from continuing to refuse my refund. Now they start blaming “contractual agreements with their partners” and that nobody at Priceline can override their policy on this. Never another penny, Priceline! They would be better off just firing everyone and not answering messages or picking up the phone. It would be less frustrating.

Extra fees at hotel. I booked a hotel in Boracay through the Priceline app indicating it was for 2 adults and 2 children. I input the ages of the children. I saw the price and booked the room for 3 nights. I then got an email from Agoda with the reservation information. I didn’t realize they were part of the same company, but having used Agoda in the past I wasn’t concerned. Upon arriving at the hotel they said the reservation was only for 2 adults not 2 children. When I opened up the Agoda email it listed only 2 adults. Somehow when information was passed from Priceline to Agoda this information was dropped. The hotel then charged me extra per night per child. I was furious but soon came to realize it was not the hotels fault but a technical issue with Priceline and Agoda. I called Priceline who said they could do nothing as Agoda booked it. I thought this was a ridiculous response as I booked it through Priceline and now they were not willing to take any responsibility to help with the issue. Agoda was no better as all they said was the reservation was for 2 adults (as Priceline’s link to Agoda must not be transferring the information correctly). Anyway I’m on about my seventh call/email/text to try to get reimbursed for the extra charges. Actually Priceline just hung up on me while I was on hold. Nice one! Time to try for the 8th time. I will avoid using Priceline for anything other than when one adult is in the room as I’ve noticed before their reservations make no mention of number of adults or children after booking and asking you those questions. On top of this we booked 2 additional rooms at the same hotel with the same circumstances and had to pay the extra charges for each room each person and each night.

Scam with the Priceline rewards visa Barclays Card offered at checkout. At check out you get hit by a “choose method of payment” or get $100 credit for “this purchase now” by using your “new visa Priceline rewards card NOW”. Then there is an “apply button” you get a “this page may not be secure” then you click ok and get routed to the Priceline page now with a huge offer for the card. You fill out the personal info. In my case I was approved instantly and got routed to the Barclays card website. Wop, wop, wahhhh! And that’s it. You’ve just run your credit, you are now the owner of a new card and you’re still left with no purchase or any idea how to make it work. Priceline customer service is useless telling me go ask Barclay, even though I had just spoken to them. In the end I went back to them again and they said “it’s my fault because I was supposed to catch the “miscellaneous link never mentioned in the process” and that “it’s a one time opportunity”. What does that mean? I’m pretty intelligent and not blind, at least not up close, and if I can get through the whole booking and application process with no problem why would I have a problem with anything else? Previous reps at Barclay said the new account info was supposed to pop in automatically antiheroes said there’s a window of time. Window of time? Speed of sound, Seconds? Bottom line no one takes responsibility. Meanwhile the hotel I’m trying to book has only 5 rooms available left and it was for Christmas Eve, today is now Dec 20th and their best suggestion was to wait 10 business days to get my card in the mail. Eventually the manager who couldn’t help me agreed to expedite the mailing of it but I’m sure my hotel room won’t be available anymore.

Do Not Book With Priceline!. Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!

Worse experience. If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.

Horrible Customer Service. I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.

Happy Customer!. I am a person recently affected by the airline issues during the government shutdown! I purchased my ticket and car rental through Priceline in hopes to travel during this period. Unfortunately my flight was cancelled and I had to navigate my refunds and connected reservations for such. Priceline customer service was STELLAR! I appreciate how easy it was to get through automated services and actually speak with a human. When I chose to leave my placement for a return call-they actually called back (more than once). I got a response from all sections that I needed to speak with and my refunds are on the way! Thank you, Priceline for being very professional and available. I honestly did not expect that from a third party company, but you surpassed them all! I am and will continue to be a repeated customer! You made this frustrating event a little brighter and much more palatable with your diligence and great customer service! Thank you!!

Went downhill fast. I’ve used Priceline since before the app was available. You could get great deals and great customer service if there was the smallest issue. Now good luck getting anything out of customer service except sorry nothing we can do. The ‘deals’ are a joke. Want to know what hotel you will get in the Express deal? Just look for the cheapest one at that star rating and that’s what you get. They say it will have a minimum customer rate but that is not true. And recently you can not trust the amenities they say are there. The past three times I’ve booked Priceline has said something was there that was not, swimming pool, breakfast, pet accessibility etc…. I’m sure I’ll hear from them about this and get a whopping 6% coupon but only if I book with in the next 24 hours. You’re better off calling the hotel directly and seeing if they have any perks or specials they can give you for signing up for there loyalty programs.

Worst. I booked a flight to Central America that he had a stop over in Houston, which is typical for this flight. I booked the flight business class and paid extra for that on Priceline for both legs of the journey - meaning Chicago to Houston and Houston to San Pedro Sula. I want to make clear I paid The increased price for business class. After the flight was booked the status was changed to Economy from Chicago to Houston and from Houston to San Pedro Sula remained business class. I called Priceline airline who said their hands were tied and I needed to call the airline. I called United Who said they couldn’t help me because it was booked through Priceline and I had to call them. I explained they already referred me to them and they said there was nothing they could do.I called priceline back and they said if I wanted to change the Chicago to Houston to business class it would cost me several hundred dollars more per ticket .They agreed that the way it was portrayed on their website as Business class and it was their mistake but there wasn’t, anything they could do. I spoke to a supervisor who reiterated the same that there was nothing they could do to change the ticket for free although their website indicated it was business class. Priceline said if I wanted to upgrade to business class it would cost me several hundred more per ticket. I can’t tell you the amount of time that I spent on the phone and the frustration . You would think after agreeing that it was their fault they would’ve made some type of concession but needless to say they did not . This has been the worst experience and I do not recommend using Priceline,I would try any other website first.

Been using Priceline for years. Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!

Long time customer. I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.

Terrible experience. I agree with the many customers who have complained about Priceline. I use to think it was just bad luck. Don’t leave it to chance. This company is not out to help you. They are not a people company but rather a deceptive travel agency. I have been with the company for years too. I liked it okay but then I’ve figured out this company will advertise good rates and discounts but your not always getting a good deal. This last time was the last straw. I chose an price breaker deal, that guarantee certain location and amenities. When I got to look up the hotel we received I found there was no parking included which is kind of a big deal. It clearly advertised a big P for parking. Now I have to figure out how or where I will store my car. Much worse they wouldn’t work with me even a little. What a headache to what seemed like a great deal. That is what they do, create deals to entice you to bite. It is manipulative and deceptive. Really sad if you think about it. I’m really trying not too :(

Watch out for the tricky express deal!. I am a gold member and has been enjoying booking with priceline where ever I went. But recently I had a unpleasant experience with a rental car booking. There's a express deal of $57 a day for $285 in total. But after I click through, the price changed to $137/day for $585 in total. With a little hope that this is a bug and the price will change back to the deal price when I finalize it, I click reserve. And that's how I book a car that twice the price as advertised and can't even cancel at all because it is "express deal". I talked to customer service over the phone and through facebook about this issue. They don't think this is a bug. They said the deal price change constantly and no price for express deal is guaranteed until purchase makes no sense to me. Since I redo the search after my booking and that $57 was still there and nothing change. So it is not bug guys, it is a trap that they know about and want you to fall for it. Watch out everyone! Btw the only customer service you are going to have is Indian people that says sorry constantly But not going to help at all when you asked for refund. Be aware.

My go-to for all my lodging!. I’ve been a Priceline customer for several years and have never had any major issues with them. I work hard and play harder so I like to enjoy the fruits of my labor by following the band Phish around the country as well as being a Buffalo Bills season ticket holder. I live about 3.5 hours from Buffalo and make it to at least 5-6 home games per year and have traveled to various NFL cities to watch my team. I always book with Priceline as they have great deals. It would be nice if free cancellation was an option for all, or at least most hotels, but I understand some of that falls on the particular hotel itself. Their flash deals are great but I always pay the little extra to get free cancellation incase I plan a trip and it falls through. Their customer service has been great, although I haven’t had to use it much. There were a few instances where the hotel pictured and described turned out to be much worse in person. Always google current pictures of any given hotel as a lot of outfits don’t update their photos. That would be the main problem that needs fixing, otherwise I’ve pretty much always been a happy camper (or lodger in this case). They’ve saved me lots of money over the years on top of the loyalty points I have accumulated. I see that some commenters have issues with the finer details that aren’t always listed in the description. That’s usually a case where the hotel itself doesn’t report certain details to Priceline (added fees/security deposits, resort fees, check-in/check-out issues, confusion about parking, food prices, etc). Again, that’s usually a reflection on the hotel, not Priceline, and many lodgers will list these issues when reviewing their stay. ALWAYS READ THE REVIEWS BEFORE BOOKING! You’ll likely be made aware of the details that aren’t included in the hotel’s description and can avoid the potential hassles that disrupt your stay. That way you can be prepared for the unexpected, or move on to look for a different hotel. - Jake from upstate NY

Scammers. Don’t rent cars through them and absolutely don’t buy their third party insurance, once you arrive to your destination in a different country (Panama) the car provider (Budget rent a car in this case) will tell you that the Priceline third party insurance does not work with them and that you have to buy their insurance since the one you acquired online with Priceline don’t work with them as apparently Aflac does not even operate in Panama. You get the line? They know you’re going to a country where the insurance doesn’t work and they still try to sell it to you, they don’t omits the service with a red message under saying “sorry the option you’ve selected does not apply for you country of destination*” no you know what they do they make you sign a not refund online contract so that they get you that money, I’ve spoke with customer service,supervisors and the said they escalated the case to the manager but it’s been 3 weeks and so far I haven’t heard anything back, so my conclusion is this isn’t an honorable app that cares about their customers they’re just a bunch of scammers so play your safe card don’t use booking or Priceline and rent directly from the rental car website don’t waste your time and money, you let me down Priceline I’m very disappointed in you. James

Disappoint bad app bad customer service. They made an offer on the app multiple times that when completed wasn’t for what was offered. Communicated multiple times with their customer service and escalations group showing pictures video of making the reservation as they offered not once but multiple times. They never honored and their customer service was the absolute worse I’ve ever dealt with. They make offers that aren’t true. thank goodness I caught it on the email or I would have been stuck in a foreign country having to figure out what to do. Their escalation team is a joke didn’t even look into why it was making the offer that they supposedly were not offering even after showing them screenshots. Be aware and very careful when booking with them. They also told me it was in the fine print also sent them screenshots of that where it did not show it was changing the booking from 3 to 2 people or anything about the number of occupants. Last time they told me that they where escalating it again with even more screenshots but this time there wasn’t even a denial they had no response. Do not use the app and if you can help it do not use Priceline.

Bad business. So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices

Refund. I book a plane ticket for both me and my son last year on the 23 of December.. Our flight was cancelled due to weather , was approved a refund, since last year they’ve been giving me the run around sending be to the Airlines I booked with and my bank for my refund the whole time they have my check.. Had me to file a dispute and all. It took for American Airlines to tell me how and where they received my money and me relating that’s message to them so unprofessional.. yet after I disclosed this information still going through the run around first they find nothing of the sort, wait a couple days which I shouldn’t have because they been received my check account team just holding on to it.. I call back tell them the same story they contact the account team they’re excuse this time is it was an error refunding back yo my bank… For 2 going on 3 months I’ve been waiting for a refund from you guys just for you to tell me that, and for me to have to wait on a check? This is ridiculous I would NEVER book anything through Priceline ever again.. Customer Service we’re rude, and upset because of my case when it should be me being rude and obnoxious about my refund I was supposed to receive last year! I don’t recommend these people to anyone!‼️

Lost my job and no money. I was able to book a room for coins. I didn’t wanna sleep on the streets and I thought I was about to be sidewalk buddies with a stranger. It’s cold outside and I was able to find a room that was 68% off and bought me a room for under $10. This brought tears to my eyes. My family doesn’t know but I’m very grateful for this site. I’m hungry but the shower rain gave me water to drink so I’ll be ok. I had to write this review with 5 stars!!! Soon as I booked the room and went back to see other deals they were all above what I could afford. Please book your deals because I’m sooooo grateful to have found a room in a 4 star hotel for $8. My angels really looked out for me using Priceline. Thank you soooo much Priceline. If you want I give you permission to use my booking information to show people, yall literally took me off the streets. Idk who I love but I do love someone there. Even if the system glitched or a tricky see and book now situation, I’m indoors and safe. Never been on the streets and tonight was the nightmare I was about to experience.

Requested refund. I had a flight scheduled to leave Memphis going to San Angelo, Texas on May 13, 2022. The flight was scheduled to leave at 7;20am Due to Maintenance problems/oil leak it did not go out as planned. I was going to my grandsons graduation and there was not a flight that I could get that would get me there in time. I have been requesting a refund since the day of the graduation through the customer care chat, the airlines and Priceline. I have been told to call back, some one will contact me and you need to call before 5pm. It has been over two weeks! The airline said they forwarded my refund to Priceline. Today Priceline said I was a no show. Nope, I was there when they started moving the flight times and finally when we were told and it would not fly. We were given a phone number to see if we could book another flight to get to our destination. There was not a flight that we could get there before the 7:30pm graduation. We left the airport around 10am I am sure there is record of us going through security and picking up a hard copy ticket at the AmericanAirlines ticket counter. Tell me why I can’t get a refund after emails , chats and phone calls over almost three weeks!!

Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues. I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.

NEVER USE PRICELINE. They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.

Don’t stand behind their service.. I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.

Solid App. This review is for the app itself, and it’s based on using it frequently for hotel and car rental searches and purchases. I’ve also been largely satisfied with Priceline overall, though I sort of miss the bidding game that has been supplanted by their current model. App works and is much easier to use than the one from Hotwire (their main competitor for my travel spending). Search results load quicker, search parameters are saved so you don’t need to re-enter them, app rarely crashes or freezes, filter is intuitive and useful. The “total price” slider on the room selection page is a helpful way to get an accurate price comparison. Navigation could be improved a bit. There is no “back” button to bring you back to the search results once you’ve tapped on a hotel. However, tapping on the top left corner does this (there is a teeny little dot on my iPhone 13 Pro screen where the button should be).

Just another undependable app now. Confirm your booking with hotel if use Priceline!! This experience with Priceline is the worst ever! 13 phone calls, 7 hours on the phone without resolution less than a week before my travel. I was not aware Priceline farmed out reservations to a 4th party. Called hotel to add a night to reservation only to find my hotel reservation was cancelled but Priceline cannot explain. Happened somewhere between 4th party and Hotel. 4th party must explain and issue full refund which could take 24-72 hours. The hotel rates have doubled and almost sold out. I was passed back and forth between Sales and Customer Service resulting in new reservation for wrong dates. More phone calls giving spiel for 14th time to a clueless representative who could not understand the notes from previous 13 calls. Supervisor called me at midnight only to say they would review tape recorded call to see if their rep was at fault for wrong new reservation. Again 24-72 hours. Nevermind the fact Priceline caused cancellation of original reservation that got us here. Even better, a CSR contacted me next morning, offering to cancel my reservations… for a sold out hotel!!Disappointed as I have used Priceline since its fruition. Now it’s just another app that is not dependable.

Priceline Do Not Value VIP customers!. I booked a hotel room here thinking they are cheaper. I am a Platinum Elite member with another hotel chain and thought PL gives a better deal. Guess what, a friend who took the same trip got a cheaper rate just by googling it online, randomly, versus me who is supposed to be a VIP blue member. They claim they have “best price guarantee” or “ they will refund the difference “! I called customer service who transferred me to a supervisor who is useless because he can’t do anything either! I don’t feel valued as a customer nor as a “VIP Blue” status! I feel this is just conning and scamming people:( They do not value nor honor their word and this is not right! Take your business somewhere else where you are valued as a customer esp if they say you are “Vip”! You will get treated better! And the “supervisor “ i was transferred to was RUDE and can’t wait to get off the phone, no feelings whatsoever! Horrible customer service, false advertising! So disappointed with Priceline.

Don’t waste your money on “trip protection” XCover is a scam. I booked a flight through Priceline and got a great price, I paid extra for trip protection through XCover on the chance that something might happen. Well the person I was going to visit got COVID and I had to cancel my flight. I tried to reach out to Priceline multiple times even just to let them know that I won’t make the flight and got absolutely no response from them. I tried to file a claim through XCover, but they were supposed to send me a confirmation email so I can access my account which I’ve never received. The only response I got from XCover was a link to a help article that basically told me to contact support which is why I was contacting them in the first place. I’m completely baffled at this complete lack of communication or customer support from both Priceline and XCover. Do they have any employees at all? Maybe if I hadn’t had to unexpectedly cancel due to health risks I would have been happy about the low cost of the flight, but now I’m out $300 and I could have paid $500 and booked directly with the airline. In this entire mess they were the only ones that actually contacted me back and tried to help. I won’t be using Priceline again, and I have sincere concerns about the legitimacy of “XCover”