Priceline - Hotel, Car, Flight App Reviews
Priceline - Hotel, Car, Flight App Description & Overview
What is priceline - hotel, car, flight app? Get exclusive app-only hotel deals, discounts on rental cars, and cheap flights all in one place, with the Priceline app.
Join millions of happy travelers who book great deals with us every day - download now!
NEW - Stay more, save more! Unlock Priceline VIP when you book and get our best prices on great hotels.
Still need a reason to download the app? Here’s 3:
1. Access to exclusive hotel deals found only on the app.
2. Everything you need in one place - low-priced hotels, cheap rental cars and discounted flights.
3. Personalized, relevant hotel recommendations - we have the travel deals that matter to you.
Our app is rated as Best App for Travelers by Travel + Leisure!
SERIOUS SAVINGS
You’ll save up to 60% off with Express Deals®. Seriously. Plus, you save up to 50% off hotels when you unlock Priceline VIP.
SEARCH, FIND, BOOK
Finding the perfect one is easy as pie. Search by city, address or point of interest to book the most conveniently located hotels and rental cars. As you search more, we uncover even more deals just for you.
QUICK & EASY
Want to book in a matter of seconds? Our app features super-quick travel booking, especially when you’re signed in! We do fast well.
RENTAL CAR DEALS
Hit the road with rental car deals on 22 brands in 28,000+ locations. That’s how we roll.
CHEAP FLIGHTS
Travel across the globe with super deals on thousands of domestic and international flights across the globe. Pace yourself.
TRAVEL BUDDY
Easily access and make changes to your trip wherever you are with our My Trips feature. Need to check your booking on the go? Get all of your reservation and travel info right on your phone, even if you booked on your computer and even if you don't have service! My Trips works offline, too. Like magic.
Our app has your back. And it’s watching your wallet, too. Download now!
Priceline is part of Booking Holdings, which includes leading online travel brands such as Booking.com, Agoda, Kayak & OpenTable.
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Priceline - Hotel, Car, Flight 27.7 Tips, Tricks, Cheats and Rules
What do you think of the Priceline - Hotel, Car, Flight app? Can you share your complaints, experiences, or thoughts about the application with Priceline.com and other users?
Priceline - Hotel, Car, Flight 27.7 Apps Screenshots & Images
Priceline - Hotel, Car, Flight iphone, ipad, apple watch and apple tv screenshot images, pictures.
Language | English |
Price | Free |
Adult Rating | 4+ years and older |
Current Version | 27.7 |
Play Store | com.priceline.negotiator |
Compatibility | iOS 16.0 or later |
Priceline - Hotel, Car, Flight (Versiyon 27.7) Install & Download
The application Priceline - Hotel, Car, Flight was published in the category Travel on 27 October 2009, Tuesday and was developed by Priceline.com [Developer ID: 336382001]. This program file size is 183.81 MB. This app has been rated by 998,236 users and has a rating of 4.8 out of 5. Priceline - Hotel, Car, Flight - Travel app posted on 28 August 2024, Wednesday current version is 27.7 and works well on iOS 16.0 and higher versions. Google Play ID: com.priceline.negotiator. Languages supported by the app:
EN Download & Install Now!App Name | Score | Comments | Price |
We're committed to providing you with the best prices! Discover the enhancements we've made to make your booking experience even better. Need help or travel inspiration? Connect with Penny, your GenAI-powered travel assistant. Subscribe to flight price alerts, and we'll instantly inform you of any price changes, so you never miss a great deal. We've made finding flight booking coupons easy by placing them all on the checkout screen in your wallet! We've fixed bugs and made changes to enhance the overall performance of the app.
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Priceline - Hotel, Car, Flight Comments & Reviews 2024
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Taxes and fees are too high. I recently rented a room at a hotel and when I checked in the lady there told me I had a $24 credit on my room. Turns out the hotels aren’t charging taxes and fees so there are no taxes and as for the fees, I understand you’ve got employees to pay but it’s been a recession and your fees keep going up. Why bother using this service when your taxes and fees add up to customers paying more theu Priceline than straight through the rewards app of said hotel because with anything they add for taxes, you still end up paying less most times that getting a special rate via Priceline. And when does one get anything above a 17-18% discount and if the rate is the same through the hotel itself as my gold status VIP rate after 18% is taken off then I pay over $30 for taxes and fees, how am I gaining anything at all by using this service? Last year I did get rooms cheaper than going through the hotels themselves but not this year. Perfect example today Hampton inn shows at my discounted VIP special rate as $137 and when I go into my Hilton honors app it costs the same with a $1 difference. Had I wanted to drive 20 miles to the town I’m in then I’d have booked through Hilton honors and gotten rewards points instead of getting it here. I hate how much prices are rising just because some other countries are at war which has nothing to do with me or anybody in my family or friends circle. So there’s my review. Please make note of this if you’re looking for a hotel.
NEVER USE PRICELINE. They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
Horrible Experience. Decided to do a last minute trip pressed for time so I booked through the book again feature. Our previous stay was really great. My fault was I didn’t double check Priceline’s confirmation email. The room type from my last booking was different from this reservation. My family arrived after the check in time. We called customer service and the wait time was 45 minutes so we finally got connected and were told it was too late to cancel our reservation. The priceline rep said she would modify the room type so I could get in a room that could accommodate my family. We waited and no change was made. I called again this time the wait was now an hour. The hotel said that the rate would still be the same. Unfortunately the change was never done. When I finally get a 2nd rep an hour later she tells me that it can’t be done and my reservation could not be canceled because it was now to late. The hotel took care of us but moving forward I will use other travel apps to book our Disney trip.
DO NOT USE PRICELINE. I am also a VIP do not use them there are so many cancellations and problems with the airlines right now they will do nothing they will not refund any of your money they’re not a bargain go directly with whatever provider or provider you’re getting the service with You will not be able to get a hold of anybody there is 0000 customer service I will never use them again they’re a bunch of thieves They’ll tell you to go ahead and pay for trip protection or trip insurance it’s cheaper for you just to go through The company you are getting a product from The reason I gave them five stars is so people would read this they are a five star terrible company don’t expect any help or any money back ever even with trip protection they make an impossible On another terrible note I used Fox rental car is where this all started and there was no employees so they closed up two hours early that night no way to get a refund no way to get to another rental car agency
Long time customer. I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
Usually cheaper to cut out the middle man. The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
Never Use Priceline!!!. Made an error on the date for a hotel stay. Called Priceline 2 minutes afterwards. This led to three weeks of broken promises and lies. First it was “reservation not refundable unless hotel agrees to cancellation/refund.” I called the hotel and they were completely fine with cancelling it. They even said they refunded the amount they received from Priceline back to the virtual credit card they use for payment. Priceline says they called the hotel and the hotel declined the refund. Hotel says they’ve never once talked to Priceline. Then they start the neverending circle of “your case has been escalated and you will receive a response in 3-5 business days.” Four times I was told this, and four times I was never contacted. They’re just blowing smoke at you. Later, an agent said they called the hotel and confirmed that the reservation could be cancelled, but that didn’t stop them from continuing to refuse my refund. Now they start blaming “contractual agreements with their partners” and that nobody at Priceline can override their policy on this. Never another penny, Priceline! They would be better off just firing everyone and not answering messages or picking up the phone. It would be less frustrating.
Ripped off on hotel bid. Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
Americas best value inn.... not. If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
Stay away. I would highly recommend staying away from these rooms and so called customer service from Priceline. Booked a room for the Eclipse, was confirmed and fully charged, got there and was then informed they require an additional $200 deposit for what from just the front desk was not as pictured and smelled and the front desk staff had not personality. Called Priceline and they told us they would call us back, hour later they called back and it was completely frustrating because they are very scripted and don’t understand what your fully saying. They act like they understand but still no confirms to on of a refund. So, our next night we had already booked a room in Syracuse…well that hotel was FAR from as advertised. Room was not cleaned, food on floor and wall and pictures, pieces of the wall and ceiling were falling onto the floor, no mattress cover and the mattress was completely disgusting, curtains were washed in years if ever, room smelled awful, toilet and tub were dirty, needles on the ground outside, very unwelcoming staff and guest. Complained at front desk and told them we were not staying due to all of this and demanded refund and was told it was Priceline’s responsibility. Called Priceline and they said it was completely on the hotel, needless to say after two back to back night stays from Priceline, I would NEVER use them again. I’m now having to dispute it with my card company in order to POSSIBLY get a refund.
Bad business. So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
Thieves. I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
CARELESS customer support after I’ve used this app 500+ times. My Valentine’s Day was completely ruined because I was given hotel that was overbooked and eventually three long hours later after being on hold with customer service in the freezing cold in Michigan, I was relocated to a much further 30 minute away hotel and was not even able to check in until almost 9 at night so it was a complete waste of money and time, not to mention it was Valentine’s Day so my poor girlfriend had the worst time. And I was told I would be refunded the price of the hotel for the inconvenience and now Priceline is trying to tell me they’re only giving me $18 for the inconvenience so I basically wasted my money on a hotel in the first place in the $18 didn’t even cover the gas drive to the second hotel. I have used priceline at least 500 times in the past 3-4 years and this will be my LAST because I cannot believe this is how they treat their VIP platinum members just seemingly not to care at all that my night and my money was wasted I will be booking directly through hotel websites from now on horrible app I will not recommend to anybody. If you’ve read this far.. I just know they generally have the best deals but if they book you a hotel that’s already fully booked you’re basically screwed and out of your money so it’s not worth the risk.
Always double check your reservation name !!. I made a reservation for the first night on a Saturday because I didn’t know for sure if I was wanting to travel for two days . So I made my first reservation for a Saturday and then later decided to leave earlier and made a reservation for the Friday before . So I get to the hotel and the next morning on Saturday , I take my key down to the front desk and the clerk tells me I don’t have a reservation for Saturday just Friday . I then go back to my room and call Priceline to find out they had my reservation as My first name two times even though I was making the reservation on my app and it is already put in as my full name ! So I get told my first reservation was a no show because the name was Melissa Melissa ! I made the reservation through my app with all of my info already put in . Needless to say I did not get a refund for $134 because of their mix up and the hotels policy ! Even though you have all of your information on the app it doesn’t mean it is going through that way I suppose or someone is changing it and the days . Always recheck
Finding a room while road-tripping could be easier. For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
Requested refund. I had a flight scheduled to leave Memphis going to San Angelo, Texas on May 13, 2022. The flight was scheduled to leave at 7;20am Due to Maintenance problems/oil leak it did not go out as planned. I was going to my grandsons graduation and there was not a flight that I could get that would get me there in time. I have been requesting a refund since the day of the graduation through the customer care chat, the airlines and Priceline. I have been told to call back, some one will contact me and you need to call before 5pm. It has been over two weeks! The airline said they forwarded my refund to Priceline. Today Priceline said I was a no show. Nope, I was there when they started moving the flight times and finally when we were told and it would not fly. We were given a phone number to see if we could book another flight to get to our destination. There was not a flight that we could get there before the 7:30pm graduation. We left the airport around 10am I am sure there is record of us going through security and picking up a hard copy ticket at the AmericanAirlines ticket counter. Tell me why I can’t get a refund after emails , chats and phone calls over almost three weeks!!
I wish I could give Priceline 0 Stars. I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
Crooks. I booked a room through Priceline for a room with two queens, when I arrived, there was only one bed. When I spoke to the hotel, they had no other rooms available. They found a bed from a room they were renovating. We had to help carry beds, move furniture, assemble the bed, and we were given pillows with no pillow cases and disgusting stains. Both beds were side by side because the room was so small. The hotel was also understaffed, so we were told that towels and toiletries would be on the cart at the end of the hall. For around $120 for a single night this was by far, my worst experience booking a hotel with Priceline. When contacting customer service, Priceline said I’m not eligible for a refund because we used the room and I didn’t notify the hotel that I would be arriving after check-in time. There were no other hotels/rooms available in my price range that night as there was an event in town, so I had to use the room… as I traveled in from out of state. I also didn’t see anything about needing to notify the hotel that I would be arriving after the 3:00PM check-in time so I could have access to a room that I literally PAID for. ABSOLUTE SHAM.
VIP premium service. Look here whoever this is. You need to pay attention to this : Someone with some decision making power better call me to straighten this thing out because as it sits it appears that a VIP member of the Priceline club purchased a night stay at a hotel that told him that they could not accommodate due to being completely full and when this VIP member attempted to contact Priceline to resolve the customer service was horrible and made this VIP customer feel as if he was being made fun of and they were deliberately trying to make things difficult . This all resulting in the VIP Priceline customer sleeping in his car and being completely exhausted and not prepared for some important things that required a restful night sleep . After being on the phone all day still the resolution was being laughed at and Priceline “offering”a full refund . One of the representatives from Priceline actually mentioned that is was appropriate for me to offer them thanks for providing me a refund . I will continue this on every single outlet Priceline puts their advertisement . I’m not calling any more numbers to be put on hold . Someone needs to call me and this needs to be a deal where they stop what they are doing and make that call because as of now I am considering what’s happened theft and also a number of other things
***BEWARE***DO NOT USE PRICELINE***. My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
Can’t ever change your email…. This may be my last time using Priceline. I’ve tried a few times this year to change my email address to one I have access to and Priceline doesn’t allow the user to edit their own email at all. I’ve tried multiple times through the app, desktop, customer service chat, and by calling customer service. You can edit/change your password displayed right below your email address, but not the email address itself. Customer service isn’t even aware of the issue at first, because they always make an attempt to try and change it on their end and then end up telling me I’ll have to do it on my end because they aren’t able to make the change (even though my reason for calling was to have them change my email for me because I am unable to). This time they said the only thing I could do to be able to use a different email would be to create a new account; however, this means you will lose all accumulated points/rewards/trips/etc. because they will not transfer (I had to ask before exercising that option and making a mistake). This makes no sense and is unfair to the customer. It’s absolutely ridiculous that you can’t change your email no matter what, by any means. This is all completely unacceptable. This is a basic feature to have. Who designed this app?
Pretty good but room for improvement. I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
Buyer Beware, False Advertising. I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
VIP Must Stand for “Very Insufficient Protection”. I am a “VIP” and for many years have always been satisfied with Priceline and their customer service. However, the app does not allow for authentic interaction or resolution any longer. The chat is run by a robot and when you get to a live person you are then directed to a call center with an inaudible agent due to poor English and loud background noise. Three agents later I was finally transferred to a supervisor in the same loud call pool, also with poor English. The supervisor only directed me back to the app and could not resolve my issue. There is no email address listed anywhere to file a complaint or seek resolution. Beware of having your credit card on file. My car reservation was automatically charged unbeknownst to me because it was on file. The reservation was made with no ability to cancel. I was going to let it go and just submit a claim for the difference if I found a lower price, but when I did, Priceline would not honor the guarantee claiming that it was a different car class. I booked “Supplier’s Choice” which essentially means that that I could receive the lowest possible class, so how could that not be honored with any class of car?! I have always booked and trusted in Priceline. I feel that this has become a scam. I am ensuring that my card is removed from my account and will not ever use them again unless they honor their guarantee.
They are good at finding hotel but what they are bad at is refund. I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
Star ratings are completely made up! Don’t believe anything Priceline says!. We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
It’s On The Line. I heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times.
Poor customer service. I was booking 2 rooms at 11:49 pm while I was going through the process the time changed to after 12am. So my reservation was for the next day. I was ok with that because me and my family didn’t get to the hotel until 1:30am . The hotel asked me for my reservation number. I was denied the room because check in was at 3pm. I explained what happened he said he couldn’t do anything. He couldn’t change the date because it was a third party app. Ok no problem let me call price line to help me. Priceline said they couldn’t do anything for me because my reservation was booked after 12 am as I’m explaining that it’s a process to book a room and there’s information needed to be filled out and while I was doing the the time changed. The customer service rep was rude and kept talking over me she didn’t wanna here what I had to say. So she advised me she will call the hotel to ask for a refund they denied it. But Priceline advised it as a refundable booking. I asked where is the money I paid for the room. They told me the hotel has the money. By now it’s almost 2:30 am . I had to book my 2 rooms again and pay again. I will never book with Priceline again. Rude and disrespectful customer service.
Refund. I book a plane ticket for both me and my son last year on the 23 of December.. Our flight was cancelled due to weather , was approved a refund, since last year they’ve been giving me the run around sending be to the Airlines I booked with and my bank for my refund the whole time they have my check.. Had me to file a dispute and all. It took for American Airlines to tell me how and where they received my money and me relating that’s message to them so unprofessional.. yet after I disclosed this information still going through the run around first they find nothing of the sort, wait a couple days which I shouldn’t have because they been received my check account team just holding on to it.. I call back tell them the same story they contact the account team they’re excuse this time is it was an error refunding back yo my bank… For 2 going on 3 months I’ve been waiting for a refund from you guys just for you to tell me that, and for me to have to wait on a check? This is ridiculous I would NEVER book anything through Priceline ever again.. Customer Service we’re rude, and upset because of my case when it should be me being rude and obnoxious about my refund I was supposed to receive last year! I don’t recommend these people to anyone!‼️
Horrible Customer Service. I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
Nightmare and heartbreak. I wanted to plan a dream vacation to Cabo for my 50th birthday and my mother’s 75th birthday. Same money for a very long time and wanted nothing but the best on our girls trip. I was confused on how to book on line so I called. The person that help me arranged everything for us. Plane tickets round trip, Resor at playa grande Los Cabo’s and private transportation to and from airport. Everything sounded perfect. I asked to make sure I was ok to travel since I only had a passport card and a resident card. He checked and said everything was fine I didn’t need anything else. I paid everything.I trusted the Priceline employee. Then the nightmare. Come to find out a week before the trip. I find out we both needed a passport. The Priceline guy lied to us. I was able to figure out getting a passport for my mom. But it was impossible for me to get one tried canceling the but everything was nonrefundable, the money I had saved for years for such a special birthday for the both of us was lost. I tried calling Priceline, and they only blamed it on the hotel, and never took in consideration that the person that I lied to me was a priceline employee. No one took responsibility. I ended up losing all my money I had saved for years and they ruined my 50th birthday and my mom’s birthday as well. What a shame such a big company cannot take responsibility for their own employees, and not training.
Don’t stand behind their service.. I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
Worse experience. If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
DO NOT purchase the “travel insurance” Priceline offers. Priceline’s “travel insurance” for their flights is a complete scam. They offer it on checkout under the guise you will be able to modify/cancel your flight if needed. That is a 100% false advertisement. I booked a flight to Mobile for a tennis tournament - tournament got canceled because of weather. I was told by Priceline to contact Allianz for a refund (the insurance company). The first thing they say is to look at the exclusions on the policy on page 12 and 13. Keep in mind this is a policy you DO NOT have access to until AFTER you purchase the insurance. There are 25 exclusions - basically any reason imaginable that you would need to cancel a flight is excluded. The only thing covered is a medical emergency and even that has certain exclusions. And my flight was an express deal so Priceline will not budge on a refund - customer service will only repeat over and over “the reservation is non refundable and non change able”. NEVER book an express deal through Priceline. As a matter of fact after this I will NEVER use Priceline for anything and I have been a regular customer for 5+ years. Trust me, when it comes to flights book directly with the airline - they will allow you to make changes to your flights. Priceline absolutely will not. It’s worth it to pay the screw money and NEVER think their “insurance” will save you. It will not.
PLATINUM MEMBER CANCELLING ALL FUTURE BUSINESS WITH PRICELINE. I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn’t have enough money to pay for another room that night because Priceline refused to help me and refund me any money that night) An extremely understanding nice lady (Trish) said she would refund my money with no problem and then Priceline refunded my money in seconds even though they had told me MULTIPLE times that there was no way it would even be possible for them to do that, BUT I just looked on my statement and they only refunded one night so now I have a past due balance PLUS a late fee of a place I never wanted to stay at in the first place. As a platinum member I would have thought they would be happy to help me with this issue especially during Christmas time, but no they refused so I will be cancelling my Priceline card and never giving them another dime because they are greedy crooks who only care about money and not their customers.
10 year user never returning. I’ve been loyal to only using Priceline for 10 years and was relatively pleased with everything from prices, locations, and support up until recently. I booked a stay at a Hilton in New Orleans, which did not have any advertisement on whether they allowed pets or not. Note we booked this hotel 1 hour before we arrived at the hotel, as it was a spontaneous trip. Upon arrival to the hotel, with my small dog, the clerk told me they did not allow pets in the building at all. I explained to her that there was no specification on Priceline about not allowing pets. She told me it’s their policy. So next I asked her if a refund, or maybe a voucher to another sister hotel would be available. She told me I had to take it up with Priceline. I then called Priceline and explains the situation, the operator insisted that it was an issue that hotel would need to resolve, back again to the clerk who insisted it was Priceline. At this point I went ahead and just booked another hotel to make sure my family had a place to sleep that night, surely I would be able to be refunded having paid for another hotel. Next, I get Priceline on the phone this time with an alleged ‘supervisor’ who tells me they have a no refund policy and that I would be in no show status and not refunded my payment for the initial booking, even after thanking me for booking a again with them. Where has customer service gone in this day in age ?
Functional app but customer support behind the app is bad. The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
Not to be trusted and does not honor sales. When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
DO YOUR RESEARCH FIRST!!!. I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
Happy but frustrated!,. I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
Customer service is a joke. I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date. Update The developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.
Hotel booking. I have been customer of priceline for couple years now and so far i had have not problem until this past april i went to vegas nevada and booked a room for 2 nights at hotel circus circus, it turns out that when i arrived to check in the person who helped me at check in at the hotel could not find my reservation with either my name or my partner’s so that day the hotel was very busy and since we could not find other hotel we ended up staying in the car sleeping and when i called priceline letting them know same day i did not use the service but the hotel comfirmed that we did use the service now priceline is giving the hotel for granted and they do not want to return my money for a service i did not use and they know because according to their system all calls are madr to them are recorded the person from priceline that i talked to that day told me that they were gonna cancel my reservation and they were gonna return my money or relocated me in other hotel but they did nothing and i have call the hotel to see if they can return my money but the hotel says that priceline has my money not them and i call priceline and they say the hotel has my money so i do not recommend this app or website to book your trip i will uninstall this app acter am done with this review.
Been using Priceline for years. Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!
Disgruntled Priceline VIP Customer. I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
Once again Priceline. helps make my traveling easier and less expensive.. Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
Awful customer service. I booked a car rental through Priceline with one of their “express deals”. I found out that I would no longer be able to make the trip and immediately gave Priceline a call (within a day of making the reservation). They would not budge on their underhanded no refund/cancellation policy so I offered to call the car rental company on their behalf. The rental company associate said it would not be a problem to cancel but that I would have to do it through priceline since thats where i made the reservation. I go back to priceline and communicate this with them. They say they are still not able to cancel the trip and that they emailed the rental company as it is out of their hands to cancel the reservation (even though I just confirmed it was okay with them!) and I will have a resolution to my issue five days AFTER the car drop off date at which point I may or may not receive a refund. I was literally able to ask the rental company about the cancellation within 15 minutes. Makes absolutely no sense. I spoke to one Priceline customer service rep and their supervisor and both just gave me the runaround. Awful experience. Use their website to price match with other vendors to avoid this headache.
Disappoint bad app bad customer service. They made an offer on the app multiple times that when completed wasn’t for what was offered. Communicated multiple times with their customer service and escalations group showing pictures video of making the reservation as they offered not once but multiple times. They never honored and their customer service was the absolute worse I’ve ever dealt with. They make offers that aren’t true. thank goodness I caught it on the email or I would have been stuck in a foreign country having to figure out what to do. Their escalation team is a joke didn’t even look into why it was making the offer that they supposedly were not offering even after showing them screenshots. Be aware and very careful when booking with them. They also told me it was in the fine print also sent them screenshots of that where it did not show it was changing the booking from 3 to 2 people or anything about the number of occupants. Last time they told me that they where escalating it again with even more screenshots but this time there wasn’t even a denial they had no response. Do not use the app and if you can help it do not use Priceline.
Horrible at helping their customers. I was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company.
Easy Interface - Great Prices - Great Customer Service. I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
Terrible experience. I agree with the many customers who have complained about Priceline. I use to think it was just bad luck. Don’t leave it to chance. This company is not out to help you. They are not a people company but rather a deceptive travel agency. I have been with the company for years too. I liked it okay but then I’ve figured out this company will advertise good rates and discounts but your not always getting a good deal. This last time was the last straw. I chose an price breaker deal, that guarantee certain location and amenities. When I got to look up the hotel we received I found there was no parking included which is kind of a big deal. It clearly advertised a big P for parking. Now I have to figure out how or where I will store my car. Much worse they wouldn’t work with me even a little. What a headache to what seemed like a great deal. That is what they do, create deals to entice you to bite. It is manipulative and deceptive. Really sad if you think about it. I’m really trying not too :(
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Why is this a secret?. Very impressed by the deals found on Priceline absolute best accommodation app on the App Store, will be recommending it to my family and friends!!!
Great but buggy. Great concept an was able to get some great prices but the app is very buggy. Sometimes I could not get past the initial here box. Looking forward to the next version.
Too hard. I tried to use this app but it is annoying. It shows hotels as available and then lets you put in all your details and then rejects it. When you’d search again the hotel shows available again....I tried 5 times. With flights, I booked a flight and it won’t allow me to put in a frequent flyer number....it takes you through the seat selection guide and then you can’t select any open seats. Also in order for me to check in I have to call the airline as the record locator does not work. I travel A LOT and this was just a waste of my time.
Wish I could give it a negative star rating. The app is buggy and caused me to book wrong dates. Don't risk having to deal with priceline's complete lack of customer service.
Statement of use of Priceline products. I would like to be able to have a statement of my Use of Priceline products If there is a way how can I get access to download My 3 months of hotels And flights in USA ?
Airfare. Very affordable with good deals
ROBO support only. US based so difficult to change booking you will not speak with a human! Use another booking platform. BUYER BEWARE!!!!!!!
Great. Get it
Great deals. Always have the best prices for hotels. Always find the hotel I’m looking for at a great discounted price. Thankyou for your help
Easy and fast good deals. A+
Hotels only for iPad 3. Only works for hotels. Go to website for full functionality.
Yep. I'm making all our employees use this. It's easy and will save us thousands a year.
lol. epic
Top. Flights would be nice. Otherwise spot on...
Always use Priceline!. Love this app
Accommodation and car rental. Have booked both accomodation and car rental through Priceline, both experiences have been fabulous, any little issues we have had have been rectified very quickly. Prices have been incredible. Will continue to book all future trips through Priceline
Does not include price with taxes. Does not include price with taxes until the very end and works out more expensive than other hotel web sites. Only works out in US dollars which is of no use to me. I will be deleting this app.
Absolutely fantastic. No problems at all. Really handy when traveling. Easy to use. One of the best apps out there for travelers to the USA/Canada.
Priceline. Best app on my iPhone
Misleading & poor communication. I booked a large SUV Range Rover Sports or similar and when I call the car rental Company I was told that I’m booked in for Toyota prado or similar so I called Priceline and they said they are both large SUV’s but how about one is worth 50k and the one I booked is worth 100k so they mislead people so they can book through them and then you you get a cheaper car when you arrive at your destination for the same price.
Miss. The best and affordable hotels.
I can’t change my currency to AUD Australia. I can’t change my currency to AUD Australia
USA only. No hotels for little old Oz! I think would actually be a very good app once they get more product worldwide.
Worst hotel app. Lousy app ! clicking hotel name on map come up different hotel, does not work on IOS device very well at all except on browser. Almost nothing works! Use hotelcombined app instead.
Dodgy app. Very dodgy app;( showing you very cheap price but take double money from your account
Viet. Good
Dissatisfied & Misled. This App is difficult to use and browse with. I booked 5 rooms, was given a price - no where stating the price was not inclusive of taxes!!! Processed and the amount charged was $50 more per room, then to be charged $5 exchange rate fees on top of that!!! I have tried to cancel my booking to be told it’s not with Priceline but another “partner” Agoda!! To contact them, to which cancelling I’m now only getting a refund for the original amount I thought I was paying not all the other fees and taxes and exchange rate fees. Dodgy!!!!!!! I’m contacting ACCC - Australian Consumer watchdog to report this underhanded and misleading practice and will be warning all the people I know on how information regarding this site is not transparent - yes I have read t&c and it no where states all the extra charges for people outside the US or in the case of a refund having to go through other “partners” Disgusted purchaser !!!!!!!!!
Rubbish. Took my credit card information and advised me the booking didn't work...
Meh. The start bit was cool.
Great app and great deals. I so much enjoyed using this app. Great deals and existing way to book through the "name your own price" I even got a refund using the price match guaranteed
Review. I liked it
Handy app. Prety good for a last minute booking
Great. What I was looking for
Flic282. Love this app.
Dry. Okay It was pretty boring
Dishonesty. What they mention and what you get are different story. DELETED X
Don’t use. As a hotel owner my recommendation is that you do not use this app. Priceline, Agoda operate unethically.
Hotel. The App does not allow low bidding prices for Name Your Own Price - the minimum allowed for my booking was $99. I was successful at this price however it was at least $20 per night more expensive than available on hotel website. The app should allow a user to make a bid of any price
Wrong Country. Fantastic concept but it's a shame it's only open to people with a residence in the USA or Canada. Could you please add Australia? I found this out when entering credit card details.
Works well for common destinations. Not so good for anything less common
I general... Normally Priceline is fantastic and I recommend it to all my friends and work colleagues.. some independent properties are rated four star but by international standard are 2-3 star.. one property rated as 4 star served breakfast with plastic cutlery? I’m not sure whether Priceline uses International rating scheme or they’re own. But in general do luv Priceline.
Cheap flights. Paid 2760 for flights from Australia to US - every other site was 4K minimum. East to use and best flights online
Great app for finding good hotel deals. Travelling across the US this was the perfect app the find last minute bookings at great prices
Impossible to change the currency from USD. Which makes it useless
Useful. Useful
Good but could improve. App is good but is only in U.S. Dollars. Simple improvements like currency selections could help.
Worst service I have ever seen. This stupid thing assume that I have booked or anything else I need to talk to a real person but you CANNOT pass this robot very sub standard and annoying I am going to book somewhere else terrible and not it appears that all nicknames are take, this is even more hopeless that what I thought
USD dollars. Useless when in US dollars when travelling in Australia.
Great. Really enjoyed using this.
Great. Great app and surprisingly easy to use
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Scam app do not use. Unwilling to change any booking details although website states free cancellation. Terrible customer support.. still waiting on my refund ….
Please do better on currency conversion. Canadian booking a hotel in Asia, price cannot be shown in Canadian dollar nor in local currency but only in USD….. ridiculous.
Payment. Priceline is a crook when it comes to payment the prices changes as you progress in setting up the room and final payment for instance I started at $59 for one night and the final payment was $160 us and it was supposed to cd currencies and the I couldn’t cancel to get my money back I’m living in Canada renting a hotel in Canada and paying in U.S. currencies
A major flaw. Canadians need prices in Canadian funds. There is no link for this.
Friendly and smooth. Love the app, very easy to use and navigate menus. The notifications get me what I need to improve my searches also.
Not happy. Not happy with US pricing
Hidden cost. I think that you should know ahead of time if you need to have a pre authorization for a room. I didn’t know when I got there and was almost out money cause I couldn’t cancel
Currency. Still cannot change the currency. Stuck with USD.
I like. Very easy and fast. Thanks for that
Reservation not honored, app is likely not updated. Tried to reserve through app, got Sheraton, next day it was cancelled for no reason, so I tried to reserve again and, surprise! It’s the Sheraton again!! This obviously tells me that the app is not updated.
Money waste. Booked a flight with 24 hour free cancellation but still charged me 100$ Cheap class act from these guys Don’t book with them please
Les meilleurs deal. The best deal i have with you
BPG A SHAM!!. Booked at hotel through Priceline at their "lowest price," and prepaid. Turns out the hotel's price was $100 less! I've tried to book a claim through Priceline numerous times now and they have refused to give me a refund for the difference, saying, no kidding, this $100 per night was their profit margin! I am overpaying $600 on a 6 night stay. So much for the "happy price" of Priceline. Never, ever, will I book through them again.
Watch out for Resort Fees.. Making a mistake in booking the wrong days and then try to change to the correct days will cost you resort fees. I did get a refund for the booking of hotel but the resort fees do not get refunded so be careful when booking.
Better to use website. App not available option to search room with 2 beds. App default search results are always 1 bed per room.
Does not allow the prices to be quoted in Canadian. I don’t understand why there is not a link to switch the prices from American to Canadian. Especially since I am a Canadian buying Canadian hotels in this app.
Charging more than what they says. On priceline they showed me hotel room for 112$ but they made transaction of 154$ without notifying me. I called several time to priceline and they keep on saying they are still working on it. I asked them to cancel my reservation and they said it is non refundable. Still waiting and waiting. They says if you find cheaper deals they will refund rest of your money. Everywhere else price is lot more cheaper than what they have charged me. Also they are not able to do anything about it
Fraud while booking room choices. They did a fraud of 1000$ extra while doing booking And sent me wrong confirmation for wrong room Wasted two days of my vacation and said sorry at the end as*hls. I was a vip gold customer and they don’t care. I wish i can sue them.
Fake deals and extra taxes & fees— read details and stay away from Priceline offers. This company offers you discount on the price and then puts that difference in price in you taxes and fees. So when I called company to ask for the breakdown on taxes and fees no body at call centre was able to give me what percent was taxes and what fees were charged. Even I was transferred to manger (who seemed less knowledgeable than initial agent I spoke to) was not able to give me detail on taxes and fees. Manager ended call saying he will send me details by email and ended call. And guess what he send me generic email with information in taxes and fees different fro different places but no information on what percent was tax and fees. I also tried to double check the price again using same hotel and same price line website guest what my tax rate was 13% like all other website including hotels official website. (Room price $78.17 per night for 6 nights= $468 plus tax was $70) So I calculated the taxes they charged me on my express deal discount was 25%. (Room price $56 per night for 6 nights= $336 and tax was $85.20). So in reality they didn’t offer any discount on express deal. All they did was take some price off room charge and add them to taxes and fees. When I called agent just kept saying I agreed to price and kept repeating same that my room price is 56 per night and my taxes are $85 for about 25 minutes but no was was able to give me tax percentage or fees that were changed. He blamed that system generates price automatically. Be watchful for future and never trust Priceline again.
Not best price match guarantee. Extremely bad customer service. Booking.com has better price with free cancellation but priceline agent refused to best price guarantee. Would not recommend this to anyone specifically do not reserve through express desl, its a ripoff
Hotel prices in CAD. The app is amazing and finds us nice deals but I have a HUGE problem, why does the app always show hotel prices in USD and never in CAD $ It’s so annoying and I for the reason have stopped using app for booking anything. Can this simple request be looked into and fixed please?
Horrible experience with Priceline. Tonight, I tried to book an express deal, 5 days so a good amount. Transaction goes through but then I get a notification that the offer is not available anymore and it’s cancelled. But the hold is there on my card. Try another Express deal, same result and another large hold on my card. Ended with with over a 1000$ hold but no reservation. Called customer service and they offered to book an hotel that I could pay on site, for a much higher fees, and told me it would take a few days for the hold to be lifted. Been using Priceline for over 10 years, well it was the last time!
Garbage for Canadians. I made a few bookings with and later realized it’s all in US funds!! I’ll never use this app again! How shady is that? Nowhere does it show usd what a joke!
Priceline. It is so easy to use ! Love it!!
Sneaky USD pricing. Very dishonest and sneaky to show USD pricing on the .ca site.
Prices. I’m annoyed by the app switching into USD prices. I book most of our trips in Canada and I live in Canada and every time I use the app it gives me US prices. Also I have never yet been able to find the space to enter the coupon codes. Frustrating but I work around the problems because I love Priceline.
Do not recommend. Booked with Priceline for the first time in my life with an agent on the phone. He booked it for me and made a mistake on the booking. We expedited the action and throughout the despute case, they cancelled my hotel reservations and charge my card. So pretty much I paid for the reservation but don’t have a hotel confirmation reserve. Did not receive any cancellation emails or anything. Just saw the cancellation on their app and was still charged. Which I am left without nothing on my end but just losing $400+ right out of my pocket. I would not Recommend Priceline. Bad experience and would never do it again.
Simple and Effective. An easy app to navigate. Hotel/Cars/Flights and more are offered from trusted sites. I find Priceline to be the best price out there, and I like that the price shown includes taxes and fees. Definitely sign up to start earning points, the discount saves you a few bucks and the offers in your local area are pretty good.
Priceline app. It is very easy to navigate this site, so far I am very happy with my results
Fraudulent. Booked a hotel through Priceline and they charged me an estimated “tax” fee of almost $200 for various hotel taxes. The hotel charged me an urban tax fee upon checkout and informed me this is always charged directly to the individual and not through third party bookings. They provided me an invoice. When I called Priceline to ask what the “additional tax” they included in the booking, they could not provide me any details on this. The hotel confirmed no additional taxes were charged to the third party site. Priceline did not pay the hotel taxes as mentioned in their policy and pocketed it. They would not provide me with an invoice and said it was unavailable. Be aware that there are additional fees when booking through Priceline and the extremely high taxes they charge you don’t actually go towards hotel taxes. Will never book through Priceline again. Horrible experience.
Currency Conversion. I got rid of the app as you can’t switch from US to Canadian dollars.
CHEATED. CANADIANS !!! Don’t USE THIS APP - you will be cheated seeing and paying in USD conversion!!! They not saying or warning you about it - than you see horrible conversion rate !! Eg.650cad=950usd I AM DELETING THIS SCUM CUZ I CAN’T EVEN CANCEL MY TICKETS DESPITE OF 30 days to my flight !!!! HORROR !!!! LETS TAKE DEVELOPER TO THE COURT !!!! Enough is enough !!!!
Cannot use as Canadian. Cannot change currency useless for a Canadian in Canada
Price difference of $300, scam?. I got a ticket with Priceline around $1900. First, it took a while for them to process my request. When they confirmed, I was asked to confirm my credit card via identifying a small transaction to my account. I confirmed my credit card. Their email said that after this confirmation we will sent you your e-ticket. I did not hear back from them in a few hours. As I kept waiting the whole day, their agent called me after a few hours and said that you have to pay around $2200 to get this ticket. I waited for them the whole day just to hear that they will be charging me 300 hundred extra, despite the fact that they agreed to give me the ticket on around 1900 initially. It not only wasted my whole day, but I also missed other flights that I kept as second and third options. As a student, $300 is a big deal for me. I said I am not taking the flight with you. Fortunately on another site, I booked another ticket on around $1700 with just 2 hours lay over (unlike Priceline’s 16 hours). My ticket was confirmed within a few minutes on the same price they showed on their website. I would never ever use this site for anything. They rip you off! I wish I could have looked at their reviews before making a deal with them! But those who have not been tricked, please avoid them.
Booking Experience. Many choice and chip car rent available on Priceline with free cancellation to accommodate the changes in travelling timeline. It is easy for searching & booking.
Bad customer service. I booked through Priceline and when asking for help to make a minor change to reservation dates coming up in weeks. Priceline said I had booked with Booking.com and I can only contact Booking by phone to make a change. Ridiculous.
False Advertising and Terrible Customer Service. We will be in Whistler from March 17-21. When we first started looking for deals on Priceline using our phone app, we found a loft suite at the Executive Inn for our family of 4 within our budget and booked it. We liked it because it had two bathrooms, a bedroom, a pool and a great location. Additionally it had free cancellation until March 14th. We kept looking for other deals on our phone app, as we preferred a bigger space. On March 4th, a VIP family deal appeared in our Priceline phone app. It was a two bedroom suite with one king bed (first room), one queen bed second room) and one queen sofa bed in the living room with a valley view at the Sundial hotel for about $50 more a night than the Executive Inn. We booked it, thinking it would be a better fit for our family of four. After booking, it showed as a two bedroom suite in our itinerary. However, our receipt showed that it was a one bedroom suite for two adults only. Immediately we contacted Priceline about the discrepancy. We spent a lot of time on the phone with the first person we spoke with. She didn’t seem to understand the problem and kept trying to explain that we booked a one bedroom suite. We knew our receipt said that. However, that was not the deal we clicked on and was not consistent with what our itinerary showed (which is the deal we clicked on). We were not satisfied and requested a resolution. She said that we would hear from someone within the next three days. We didn’t hear anything from Priceline, so we contacted them on Monday, March 11th. Again, we got the run around. However, at least this agent could see that our itinerary was for a two bedroom, but our receipt showed a one bedroom for two adults only. He said we had two options. We could cancel the reservation or escalate our concerns. We chose to escalate. The representative said we would hear back from Priceline in 24 to 72 hr. Again, we didn’t hear back from them, so we contacted Priceline as the 14th was the last day we had for free cancellation of our original reservation at the Executive Inn. First my husband talked to a woman and explained the situation around 1:40 pm. She couldn’t help, so she put my husband through to a different representative. He said his name was Fred. However, the Priceline review request said his name was Ranjay. He acknowledged we had booked a two bedroom according to our itinerary. My husband explained that is what we booked. But our receipt showed a one bedroom. He put me on hold for quite a while. When he came back, he had a solution. He said, the only solution will be to cancel and rebook the same room with the same information. My husband replied that he wanted the same price as was advertised and asked if he agreed to the cancellation that we would get the exact same deal, the two bedroom with valley view for $1,236.44. Fred said my husband could rebook himself online. My husband said, I don’t want to do that as I am afraid I won’t get the same deal because of the run around and that his trust was broken. So my husband wanted Fred to contact reservations to explain the situation, so there wouldn’t be any problems. Fred said that reservations would have the file and be aware of the situation, so he cancelled the reservation and put my husband through. The lady my husband spoke with didn’t know anything about the situation and tried to book my husband in the same hotel in a two bedroom with valley view. However, the price didn’t match our original booking. She couldn’t help my husband, so she put him through to another representative, Arturo. I reexplained the situation. He was apologetic. He said that he would put in a request for a resolution and that we would hear back from someone at Priceline within tow to three days. Both my husband and I are extremely disappointed with Priceline. First there was a problem with false advertising or bait and switch. When we tried to get a resolution, we were passed from person to person and we had to keep following up as no one contacted us within the timeframes promised. We have been Priceline customers for over ten years. We have lost trust in the company because of the run around we received, the misleading advertising of product, the lack of follow through/communication and the lack of a sufficient resolution.
Worked well this time. I agree with an recent review ( Rick Daley) obviously using the app with the ability to see CAD funds as well as USD for us Canadians save us from having to go to some currency converter to keep track of what we are spending in our currency. Other than that PL got me a good deal today.
Horrible experience. I used an express offer option. The hotel I got was 200km away from the location I was looking for. I didn’t receive neither refund nor any credit. The supervisor never got back to me as promised. And I had to call back three days in a row to get the answer that there’s nothing they can do for me.
Needs currency selection & final price. Great app and good deals, but the USD is small print and I often forget. For booking Canadian hotels in Canada, it would be good to show the total *with taxes* in CAD.
Good price and all. Good price and all
It’s not real! I got scammed in Romania Mex Rent a Car is fake. I used to rent cars in the past in the USA. I saw a pretty good deal on the website when I was planning my trip to Romania. Made the reservation and by the time I arrived in Romania everything changed. They brought me to a place that had no signal that it was the company. They mentioned that I had to sign a different document than the one I agreed on the website. I’ve never felt scared my entire life and I was left there with no help from Priceline. They don’t use the documentation they have on the website, they have a complete new scenario by the time you arrive there in which you have to pay double when you arrive because you have no other option. I will never trust this website again and please don’t trust either. They have not helped me there or refund me.
Priceline app is good not great. Very intuitive and user friendly app. Nowhere to save specific departures. Unable to update email address.
Only United States ????. I have used your website and setup my account fully. But it doesn’t seem to transfer information to the app. In renting a car it works until you fill out the information. It does not transfer from the APP AND YOU CAN FILL OUT THE DETAIL BUT IT WILL NOT LET YIU SELECT OTHER THAN INITED STATES AS AN ADDRESS. on the website it works
Modify a reservation. I spoke to your representative and have changed my arrival date and my reservation has still not been updated.
Lies, Deception, and Zero Customer Service. Booked a Hotel, ended up in a Motel. They would not refund after they were contacted about it. Said they couldn’t guarantee which room we got. I don’t mind a different room, just the difference between a hotel and a motel are huge. Pictures showed a nice carpeted room, this room had scuffed up laminate floors. Would be a great room for someone working in town, not a family of 4. Will never use Priceline again
Poor service. Booked a car with ADVANTAGE RENT A CAR . I was at the airport pickup spot for 90 minutes then called Priceline to understand what’s up . The agent on the phone literally told me they can’t help and it’s the advantage guys that I needed to call . She then asked me if I had a pen and paper . Like , how the heaven would I carry those while just coming off an airplane. She offered to transfer my call to advantage but ended up disconnecting the call in me . I had somewhere to be at the time and due to their unprofessional, insensitive and poor service , I got late . I am disappointed at their service . FYI , their customer support line was very busy with long wait time .
Worked well. Easy to navigate. I do agree with other users that there needs to be more transparency and clarity concerning the currency that the prices for the hotels are shown. The way it is displayed now borders on dishonesty. Before you enter the city you are looking for, a single page should appear asking what currency you would like the prices displayed.
The mobile system of booking hotel really really really need to improve!!!. We want to book a hotel close to Vancouver international airport for at least 10 times. Actually we filled all the correct information, but the mobile hotel booing system always pop out the red column all the times. We really lack of confidence to book hotel from Priceline. We really want your company to fix that serious problems as soon as possible.
No way of contacting. I just made a booking through this app and payment deducted from my bank but no ticket information and also there is no way we can contact to clarify the payment or booking..::: I don’t recommend this application
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Policy more important than customer wellbeing. When I chose the Pricebreaker deal, the displayed hotel was a Comfort Inn on Hospitality. I already hated the area but am familiar enough to navigate my way around the worst parts of the block. When they sent the confirmation, it showed a Best Western on ninth St in Colton, CA. I grew up there and know the area like the back of my hand— it is not safe. Colton has a crime rate above 333%. In 2020 alone there were 370 cases of grand theft auto, 10 reported rapes, 6 homicides, 837 counts of larceny... the list goes on. They refuse to so much as move my reservation in spite of the statistics shared, and in spite of my pleading to just change it. They gave me a scripted speech that basically said “too bad, so sad... blah blah blah policy.” They will not deviate from the script. I asked them what would happen if I said I had COVID, I learned even COVID won’t trump the policy. Even shadier is the lack of contact information for corporate headquarters. There is no one to speak to beyond a call center supervisor. I have disputed the charge, and will never use Priceline again. I have also submitted my complaint to the BBB and will continue to do so with each interaction. The reps are kind but their hands are tied, I understand that but this is not Best Practice.
Scam. The actual worst. Zero stars.. Two hours on the online chat. Never got connected to a real person. Just left waiting and then was disconnected because the system was overloaded. Called them and got an automated message about how they couldn’t help anyone whose reservation was more than seven days out and then it hung up. I was contacting customer support because they changed my flights to more than double the travel time by adding a stop to each (previously non-stop…I paid a significant amount extra for that) and changed one flight from leaving at 8:39am to leaving at 6:45am. I would have to pay $130 in combined fees, between the airline and Priceline, AND the difference in ticket price, to fix any of this. They also downgraded me from a free carry-on for each flight to a personal item only. Didn’t even know they could do that, but looked it up and it turns out the baggage allowance is “not guaranteed.” What the……….. Response to Priceline’s response: Yes it does “sound right.” You refused to do anything & the flight got pushed even earlier, to 5:30am now, and arriving even later, getting us dangerously close to missing the wedding rehearsal.
Express Deal Disaster/Avis ATL. Very bad experience with renting a car through the “express deal” which wasn’t express at all! The system selected Avis as the provider and it was a complete and utter inconvenience! The line was 2 miles long! I had an appointment to make of which I flew in from NYC for. I called Priceline and asked if I could cancel the reservation and book another one through them with another rental provider. I explained my situation and how important it was and they said that they could NOT cancel it because the deal I chose had no cancellation. So basically, it was either stay in line and miss my appointment, or go to another counter and take the loss with the express deal that I could not cancel. Let’s just say that I made my appointment and loss almost 60 bucks. That was my 2nd experience with Avis and they both were absolutely horrible. Not only do they pick your car for you, but they are slower than time itself. I NEVER want to see that counter again. Priceline was very unreasonable in this situation being that I only wanted to cancel...only to rebook through them. Instead they just took my money and said “your loss”. Not cool at all.
Solid App. This review is for the app itself, and it’s based on using it frequently for hotel and car rental searches and purchases. I’ve also been largely satisfied with Priceline overall, though I sort of miss the bidding game that has been supplanted by their current model. App works and is much easier to use than the one from Hotwire (their main competitor for my travel spending). Search results load quicker, search parameters are saved so you don’t need to re-enter them, app rarely crashes or freezes, filter is intuitive and useful. The “total price” slider on the room selection page is a helpful way to get an accurate price comparison. Navigation could be improved a bit. There is no “back” button to bring you back to the search results once you’ve tapped on a hotel. However, tapping on the top left corner does this (there is a teeny little dot on my iPhone 13 Pro screen where the button should be).
Don’t ever buy a ticket through Priceline. I got a trip cancelation and contacted the airlines directly for a refund. The airlines approved the refund and sent me an email said that the refund has been sent to Priceline and I have to contact them to get it. Priceline refused to issue me the refund even though they received it in full from the airlines . I asked to be transferred to the supervisor, I’m still waiting fir their call back. The other issue is I booked another flight and payed more for the main cabin then I found out they booked me a basic for the price if main cabin. I’ve been calling them fir three days they put me on hold then after 1 hour they disconnect the call. They are irresponsible, ignorant and steal your money . Don’t ever trust Priceline for your travel need . If there is another word to describe how bad they are I would use it. Even 1 star is too much for them. I wonder how they are still in business?
Just an awful experience.. This was my second time using Priceline... Words cannot express how absolutely awful my experience with “Priceline Express Deals” was. There is no extent that I will not go to to ensure that myself, my friends, family members, colleagues, and neighbors never use this app to book a hotel. I accidentally booked the wrong date for a wedding stay and booked a hotel for the same night instead of several weeks out. Luckily, I caught the mistake immediately, so I figured I would contact customer service. Here’s where it got interesting. What would normally be an immediate change to the date was met with the worst customer service I have ever experienced. I was on the other side of the country. There was no way for me to check in. Priceline did not do a single thing to remedy the situation and neither did the hotel. “I’m sorry sir you just spent $200 on a hotel you won’t be using, we hope you enjoy the wedding!” Never have I ever used a service that would willingly take money without rendering any services or at least trying to support the customer on common ground. To all you potential customers beware.
Disappoint bad app bad customer service. They made an offer on the app multiple times that when completed wasn’t for what was offered. Communicated multiple times with their customer service and escalations group showing pictures video of making the reservation as they offered not once but multiple times. They never honored and their customer service was the absolute worse I’ve ever dealt with. They make offers that aren’t true. thank goodness I caught it on the email or I would have been stuck in a foreign country having to figure out what to do. Their escalation team is a joke didn’t even look into why it was making the offer that they supposedly were not offering even after showing them screenshots. Be aware and very careful when booking with them. They also told me it was in the fine print also sent them screenshots of that where it did not show it was changing the booking from 3 to 2 people or anything about the number of occupants. Last time they told me that they where escalating it again with even more screenshots but this time there wasn’t even a denial they had no response. Do not use the app and if you can help it do not use Priceline.
priceline will not correct mistakes made by their app. I tried to book a room in Brooklyn NY using the iPhone app. n the middle of booking the app returned and error message saying the transaction did not go through & telling me to try again. I was still on the last booking screen eater co firming m credit card info. I hit “enter” again in the app tool and got a confirmation that my reservation was completed! yay!! a few seconds later i got back to back alerts that my credit card had been charged for a priceline booking 2 times, exact same amts. I returned to the Priceline app and sure enough I saw two separate booking for the hotel. The booking was duplicated by the tool which I did not intend. After speaking to 3 people at Priceline they refused to correct their app mistake claiming all non refundable bookings are just that, non refundable! even though it was a system error created by their mobile app! ridiculous and totally disappointing. will never book through them again. buyer beware!!!!!!
DO NOT RENT A CAR WITH THEM. I had a horrible experience with Priceline and their customer care, they make it look so easy through the app to book a car but you’re better off booking it directly with the company because they literally act like they are not responsible for anything and will do absolutely nothing to help you, they just relay all the problems to the car rental company, which makes me wonder what the point is on booking with them. When you book something through a third company like booking or kayak, they take responsibility for any problems and actually try to help. Btw don’t use their ai chat bc it will give you incorrect and misleading information and then you base your decision of off that and it’s incorrect. The car company wanted to charge 200$ extra when the chat told me they would only charge me 40$ and I lost 3 hours of my day trying to talk to Priceline whom just tried to say they had to get in touch with their team and it would take AT LEAST an additional 3 hours for them to get back to me. Absolutely no empathy or appreciation for one’s time specially when on vacation.
Thieves! Terrible Customer Care. I have used Priceline (VIP)for all of my booking needs for years, however my most recent hotel stay needed to be changed and after 2 hours of chatting and talking to customer service representatives their response was “I’m sorry your reservation is not able to be canceled or changed. We cannot help you. I’m sorry, we cannot help you. It’s in the contract.” They are dishonest and will not help you when you need it. I highly recommend calling the hotel or car service directly to book because they will stand behind their reservation service. Priceline does not even even attempt to solve your problems and because they are a third party, the businesses will refer you back to Priceline who will do NOTHING but tell you that it’s in fine print of the contract that they cannot change anything. It’s a complete waste of time and money!! They will take your money and blame the hotel instead for everything. I will never use them again! Too bad to see a reputable company lose so many customers to bad customer service and policies. Stay away from them unless you want to be disappointed in your travels!!
Don’t use Priceline! They are a fraud!. I was using the app and it has a glitch. I selected the correct days at a hotel that I was already staying at. We wanted to extend the stay one extra day. I went through the process and selected the same hotel. Everything processed and a confirmation was sent. When I reviewed the confirmation it had the wrong date. The date booked was the same day that I was booking it instead of the next day. Also, I was booking this at 8 pm at the hotel. I called customer support instantly. They said they have to talk to the revenue manager at the hotel. Then I talked to the hotel and they said good luck Priceline screws everyone over period. I spent that evening and the entire next day trying to get it fixed. After hours and hours of frustration and talking to customer service that can barely speak English they said TOO BAD! Hmmm. So they are telling me because there is a glitch on their end that it is my problem. They said it was my fault because I used their website. This is unacceptable. After read all of the negative reviews I wish I read before use long this incompetent service that will rip you off. It was total BS! Do not use this app or website!
Went downhill fast. I’ve used Priceline since before the app was available. You could get great deals and great customer service if there was the smallest issue. Now good luck getting anything out of customer service except sorry nothing we can do. The ‘deals’ are a joke. Want to know what hotel you will get in the Express deal? Just look for the cheapest one at that star rating and that’s what you get. They say it will have a minimum customer rate but that is not true. And recently you can not trust the amenities they say are there. The past three times I’ve booked Priceline has said something was there that was not, swimming pool, breakfast, pet accessibility etc…. I’m sure I’ll hear from them about this and get a whopping 6% coupon but only if I book with in the next 24 hours. You’re better off calling the hotel directly and seeing if they have any perks or specials they can give you for signing up for there loyalty programs.
App woes. Chose to use PL due to name recognition although other discount sites were priced about the same. Round trip Delta to destination Spirit from destination. The app failed to reserve our seats on delta and we assigned the last four seats on the back row. While in route the app does not indicate boarding gate, but emails changes which for this trip changed twice. Atlanta airport is spread out, and we just happened to check departures and noticed 30 minutes before boarding that our gate had moved from A19 to F9. No email from PL...... until we were boarding. Day before returning we received an email to check in on Spirit Air tried several times to check in, but never received confirmation. While checking in we noticed that if you wait until your flight Spirit will charge extra for checked luggage which is $40 per bag(x3), then we were charged $16 per seat (x 4). As of two hours after “checking in” still had not received our boarding passes and seat confirmations. Flying Delta, Southwest or United would have cost about the same plus the apps for delta and United seem to work very welll. Do not trust the PL app if you do not fly regularly.
Former Green Beret, 3 Tours Vietnam. I booked my flight accidentally hitting the book flight key and then realized it was for the wrong month. Contacted Priceline and they were happy to assist me in calling both Frontier and Spirit Airlines and cancelling both round trip tickets while I was on hold. I was sweating it out but they came through for me cancelling both non-refundable tickets. I book through Priceline all the time and get the greatest deals after searching for a couple of days for flights that fit not only my budget, but also the times I want to go, plus non-stop. Furthermore, I just booked a full size vehicle through the express deal for the price of a compact. I checked out all other sites before and Priceline is the most reasonably priced, courteous customer care professionals, and most helpful of all the other sites. If you do go through Priceline, and listen to me, you’ll save time & money! “I can assure you, you won’t be disappointed!”
Terrible Experience – Avoid This Company !. Terrible Experience – Avoid This Company !! I recently had a horrible experience with car rental ,I booked a rental car well in advance, but due to unforeseen circumstances, I had to cancel my trip. To my shock, when I tried to cancel the booking, they flat-out refused. There was no flexibility, no understanding, and certainly no refund offered. They made it clear that once you book with them, you’re locked in with no way out, regardless of the situation. What kind of company doesn’t allow cancellations or provide refunds in this day and age? Their rigid and outdated policies are a clear indication that they don’t care about their customers at all. I’ve rented cars from numerous companies before, and I’ve never encountered such an unhelpful and inflexible attitude. Save yourself the headache and rent from a company that actually values its customers. I will never be using PRICELINE again, and I strongly advise others to stay away. There are plenty of other rental companies out there that won’t leave you stranded and out of pocket. Stay away from PRICELINE they will steal your money that’s what happens “no refund is the same as steal”.
Hotel super 8 by Wyndham oceanfront in Virginia Beach Virginia. Dot promote this type of hotel you guys charge way too much for the conditions of this hotel it is disgusting how dirty holes in the walls bathroom dirty shower curtain dirty sooo nasty very bad and they never change sheets never clean never give you more clean towels the customer service is horrible Jessica as a employee is bad very bad Monica too oh the manger Many is the worse one he give you bad attitude bad looks not friendly with customers this hotel is a mess don’t ever stay here people I will never book at this hotel in my life again and I already told my friends and family not to do it too. I have pictures I took pictures of everything I asked the manager Many to give me a different room and he said he can’t and turned his back on me. Horrible disgusting nasty bad service bad and rude employees. I will never again book through Priceline i called corporate from hotel they told me they can’t refund my money cuz I did the booking through priceline they told me to talk to Priceline that they were supposed to take care of my refund I mentioned Priceline about this incident and they never called me emailed or texted me nothing.
Flights -5; Hotels- 4 and Car Rentals - 1; CS- 1 in Car Rental Issues. I use often. Majority of the hotels have been great. Flights have been great! Car rentals have been several issues! In July 2017 car rental issue, I booked a car for Atlanta to pick up after my flight. The car rental place double booked cars out & there was no car... was on the phone with Priceline for over 3 hours of them trying to locate a rental car, why so long you ask - they kept putting me on hold for over 45 minutes at a time then switch me to different CS people. I was supposed to have been at my destination at 10:00pm and finally out of airport rentals at 10:30pm they placed in a 5x’s the amount I had originally booked a car for! They never reimbursed as they promised! I had a 3 hour drive to my destination, NO Priceline CS failed hugely! In May 2017, car rental issues in McAlester, OK. Car Rental issues in August 2016 in McAlester, OK. I don’t advise renting a car from Priceline.
Poor experience. Bought a flight. Received no notification contacted my credit card company they said the payment is pending awaiting approval from Priceline. Contacted Priceline and you told me the bank had declined the transaction. (First lie) now I had no flight 24 hours after booking. The flight on the Priceline site is now $140 more expensive (classic bait and switch) I had no other choice to book the flight again thru Priceline because I needed a flight. I will never use PL again. in a landscape of world class customer service you failed badly. Nothing will come of this as I can image you are too busy screwing over other people to make profits. Image in the day and age normal people who want a stress free easy vacation that put their trust in a “professional travel provider” and all they can remember now is the pathetic customer service and big money greed.
A good app, but sometimes frustrating.. I have booked many rooms with Priceline all around Florida and Tennessee. Most of the time I am satisfied with the hotel, but three times now when I have arrived at the hotel they have either canceled my room or told me to give them 20 extra dollars because Priceline did not provide enough money for them. They do not tell me about this problem until I show up and I’m tired hot and grumpy and I have to spend an hour to three hours on the phone with Priceline trying to figure this situation out so I don’t have to pay extra for the room that I’ve already paid for it. The people that are doing customer service for priceline Try to call the hotel, one time and then tell me that they are unable to help me and that I need to allow 3 to 5business days for the situation to be worked out. Makes no sense at all because by that time I might have Had to have paid for the room. They do not offer me help Besides paying for myself, which is not fair.
Priceline Customer Service FAILURE. This by far has been the worst experience I have ever had with Priceline or any other travel site. I booked a room for a one night stay at La Quinta Inn, Columbus TX. Arrived at the hotel on 3/22, they did not have the room I booked available. They “found” a room for me which was there W/C accessible room. I went to the room. There was no bathtub (wheelchair accessible) but there was also no TV and the bathroom was dirty. Needless to say I didn’t stay. Booked another room 10 minutes later through Priceline at Holiday Inn and it was great. I paid for both reservations through Affirm. Problem has been getting Priceline to remove the charges for the LaQuinta Inn, which as of today 4/20, I am still paying for. I have emailed and texted several times, I have called and waited on hold for 1:23 before being disconnected and I have called and waited 4 times for them to call me back. NOTHING has happened. As I write this review I have been on the phone (after waiting 52 min for a return call) 43 minutes with no resolution. There is a language barrier with everyone I have spoke with and they all say the same line of sh*t. I WILL NEVER USE PRICELINE AGAIN! HUGE FAILURE AND NO RESOLUTION A MONTH LATER.
Horrible Service, Deceitful practices!. I bought a first class plane ticket, my credit card was charged and my flight status was booked. A month later (3 days to departure) the airline informa me that Priceline has cancelled my reservation and if I show up at the airport they won’t let me board. Called Priceline 13 times, I kept getting transferred and then their reps would just hang up on me while I waited. Then someone told me it was fixed, but on the return leg of my round trip, the airline tells me I was downgraded from first class to economy and made me pay for my bag. Again called Priceline and had to pay long distance rate and after 14 minutes on the phone the incompetent rep could not help me, I chose to pay for the bag so that I wouldn’t miss my flight because I had to show up for work the next day. Now I am giving Priceline another show, I tried booking a flight twice, the app gave me an error “unable to book but here are other amazing deals.” It didn’t book my trip (my flight does not show up in the My Trips section of the app) however I have two $1,200 charges on my credit card. Now I have to waste another 3 hours of being transferred with a dozen Priceline reps until someone is able to help me.
Glitches in app and abysmal customer service. I tried the app while traveling to book a room with the same chain at our next destination stop the following day. I entered the location city and check in/out dates but the search results reverted to my current location and date. I corrected the input data and searched again. That time I received the correct location and proceeded with the reservation only to discover the app had again reverted to the current date. I immediately attempted to resolve the error by contacting the hotel who said I needed to contact Priceline who in turn stated I needed to contact the hotel. I spent five hours dealing with chat bots, chat support staff, and individuals on the phone that in one case involved a call center in South Africa. In each case the representative placed the blame on the other party. Priceline claimed they needed permission from the hotel to cancel the reservation and the hotel wouldn’t grant it, so no refund. Priceline’s app created the problem but they wouldn’t on the responsibility. The event also revealed that the customer support interfaces between the two organizations is dysfunctional and merely a CYA exercise.
Scam like company. For the second time now Priceline has committed scam like behavior when it comes to renting a car. I booked a car 2 hours before showing up to the rental place, when I arrived they advised that they don’t have any cars to give me and Priceline overbooked. Customer service is a joke, told me to check every other car rental place at the Airport and only if it was the same class they would switch it. Well there wasn’t any and then they sent an email to verify Avis didn’t have a car for me, it’s 2023 and you can’t call to verify?! No response, no car, and had to change my travel plans. Didn’t stop there. Since they refused to refund my money, I filed a dispute with my CC company. Priceline advised them that I received the car and had it for a week! Totally false. So I’m still down $391 dollars and have to spend more time writing a statement and submitted paperwork on this fraud company!! I will not book anything with this company again. The first time they wouldn’t change my name to my sisters to rent the car even know we have the same last name. Lost $200 that time.
Error messages. Booked a car rental through Priceline app. When I booked, I received an error message as the last step. To my stupidity I assumed an error message at the last step means the booking didn’t go through. Actually it did! Twice! After receiving two error messages I booked directly through the car rental agency for a cheaper rate! So when I showed up to pick up the car they said I had three rentals! Now I’m try to get a refund and the app I book it through, Priceline say I need to go to the source. The car rental says I need to go to Priceline! Both customer service centers are terrible, they must be under staffed! Both companies probably got free money from the government too! Terrible customer service and terrible app! My name is taken on the review which is weird! They probably have way more bad reviews then shown because they make it hard to leave a review. Update: Got a message from the developer of the app. Asking me to call a phone number, this is the same number I’ve called many times and it routes me to SIxt not Priceline. Another example of how terrible this has been. They don’t accept responsibility of their own app!
Priceline will take your money and cancel your trip months later. I have been charged for a non refundable non amendable trip however Priceline cancelled my reservation on me months later just two weeks before my wife’s birthday trip out of the country. We have non refundable plane tickets, friends locked into the hotel we are supposed to be at. The hotel is available with our same room on their agoda partner site they said they book through RIGHT NOW. I’m looking at it and their highest support says it isn’t there and tries to blame the hotel for cancelling. I have contacted the hotel multiple times and they have assured me had a valid reservation for quite a while until Priceline has now cancelled it. Just weeks before we would now be paying GREATY more to just rebook somewhere else. I am out thousands of dollars with multiple situations I am looking at by doing nothing wrong on my end at all. Besides this wife Christmas and birthday gift gone and friends stranded at a hotel to celebrate her where she now won’t be thanks to Priceline yet no support person says they have the ability to help only refund my great rate they advertised and charged me for months ago.
Don’t waste your money or stress, this company is bogus.. I booked several times through them, and twice now they have failed to complete my reservations, I just had to pay twice at the same hotel, luckily the front desk ladies were nice enough to match the price, Priceline constantly gave me the run around after wasting an hour and a half, I finally just said enough, I’ll let my bank deal with you jokers, not worth the time or effort, if you find a good deal online 9 times out of 10, show the hotel they will match it or come close. Delete this app. To the developer who responded... It wasn’t a rejection, your systems failed to correctly place me even after I paid, front desk said there was a woman waiting in her car all night because of the same issue, take better care of people that’s all I can say pal, I don’t use fakebook or any social media, so I will respectfully decline...on a side note, when I disputed the charge through my bank(since your people gave me the run around) my claims department said they get more disputes from Priceline than she has ever seen, so I’m sure you are well aware of your shortcomings, I have nothing left to say on the matter, good day.
False advertising. On the app for a hotel in Hawaii there were different prices for “mountain/city view”, “city/partial ocean view” and a higher price for “ocean view”. When I checked in I was given a room with a view of other hotels and a partial view of the ocean. What I paid for was the higher price for the ocean view. According to the hotel the only actual ocean view rooms are suites and the rest are partial view. All I asked from Priceline was to refund the difference in cost between the partial view and the ocean view. Priceline says it’s the hotels problem, the hotel says what Priceline sold me does not exist and they gave me what they could without having to pay even more for a suite. I don’t hold the hotel responsible for what Priceline advertised in error. I was put on hold for an hour when I asked to speak to a supervisor. The agent would pick up the phone then put it back on hold. After an hour of patiently waiting the agent hung up. I also tried through the chat. And was told again that it is the hotels problem. I have paid for something that does not exist and no one will assist me. Not a good way to treat a long time customer.
Do Not Book With Priceline!. Used Priceline to book a 2 night stay in Florida… when I arrived the hotel said they had no reservation and there was nothing they could do. I tried to contact Priceline via chat and they were not available but sent me a phone number yo call. I called the number and it again said no one was available and I should contact the booking hotel directly… again not helpful since I was in their lobby and they had no reservation on file. Priceline never got back to me and we had to drive around and find another hotel last minute. When I tried to call to get a refund and did finally get someone on the phone now they are telling me that the hotel has me down as a “No Show”… neither Priceline or the hotel will take responsibility for this even when I asked them to check the security footage. I guess the hotel can just say anyone was a “no show”, then they get your money and the money of the person who actually got to stay in the hotel for the night. Priceline is taking no responsibility for this as the booking agent… book at your own risk because the customer service rep was atrocious and now I am out 2 nights worth of $$$ with no refund!
WARNING TO CUSTOMERS!!. This service is a huge rip off they steal your money they make it nonrefundable they lie they don’t give you any information about anything that you need to know. They double booked me for two separate hotels on the same night and still charge me $125 for a hotel that I did not stay in for a night all because they booked it never told me never made me aware in any place not a text message not an email not anywhere on their stupid app no point did they ever let me know there was another booking not even the hotel was aware of this second booking, they never had meEven in the system according to the hotel Priceline never at any point made me aware of this second hotel booking so I never got $125 refunded because of their policy which is ridiculous so buyer beware you better watch your bank account because that’s the only time you’ll ever know you were charge for something that you didn’t use until it’s nonrefundable zero stars if I could I would sue them if I could just for the horrible horrible customer service and the ridiculousness of their policies and practices.!
Expecting better CS. I’ve used Priceline now for months for little trips as my current work required me to travel a bit. I’ve had no issue for months and it was a good way to find cheap and reliable hotels. My issue stems from the first and only time I’ve had a problem. My plans change sporadically with no warning not something within their or mine control. But I would not be able to make my reservation to be transparent this change had hours before my reservation so I know not much can be done all the time. But to not provide me any type of assistance, accommodation, or service when I’ve been told I’m a “vip” for Priceline. It makes it both a shallow and truly a lack or worth to even have such title. I do not judge a service only by its consistency but by its ability to demonstrate help in special circumstances when the norm is not applicable. To summarize it offers cheap and fast booking for hotels but in this market that is not hard to find with the surplus of travel apps, website, and agencies I do hope the Customer Service part of Priceline continues to grow to better support customers in the future. As I will not be one of them.
I can’t believe it. I have used Priceline for many years to book any travel related accommodations. I have booked hotels stays, and air travel; never had an issue. Earlier this year before COVID-19 ruined our lives I had booked 2 plane tickets and now I will not be using them because I cannot travel and I have lost my job so I really need my full refund back and they just keep telling me due to airline policy they can only offer me a travel credit. Sadly I need bills to pay and I cannot pay them with travel credit! I have been trying to get a refund on this for over a month and nothing. I get toss around like a ping pong ball, call here call there let me transfer you. I understand that in “normal” times a credit is fine but we are in a world pandemic you would think they would be more helpful. So sad that after using Priceline for over 5 plus years I will never use them again.
Am in a Love/Hate relationship with Priceline. I have been a loyal Priceline user for well over 10 years. I probably book from 50 - 75 rooms per year and every time I book, I fear that something about my trip might change. Priceline is super inflexible. Actually, they are kind of Bi-polar with a heavy bent toward inflexibility. On a rare occasion, I have been able to reschedule a room, or cancel a trip that has been changed, but for the most part, if something changes about your trip, just plan on no refund, no changes. It’s kind of like playing Russian roulette, but with four bullets in the gun. The other thing is that their prices used to beat anyone on the internet, and the bidding process worked wonderfully to get the best rate available. Recently, not so much. Prices are pretty much in line with almost every other company out there. So, if you like gambling with your money or if you are 100% sure nothing will change about your trip, then I would still use Priceline. But if there is even a small chance something might change, I would recommend someone else.
Horrible Customer Service. I’ve gotten a great hotel on this app, but every other hotel I’ve gotten has sucked. Don’t do the express deals if you’re going to use the app at all, they’re never what they say they are. Even the guest scores are unreliable because somehow it shows they rated it well when the review they’ve given is something along the lines of “horrible customer service” “my car was broken into” “bed bugs”. When I tried to contact Priceline about a problem with my card, they insisted that the hotel would accept a card with any name on it for incidentals. The card I booked the room with had been stolen and they were saying that I wouldn’t have to show them that card, or even a card with my name on it, just any card, even after telling them that I have seen many reviews in which people were turned away for just accidentally leaving out their middle initial for the reservation, they just repeated that any card would be fine. I then asked if I could be refunded the money I bought the hotel room with so I could put it onto another card I could show the hotel, they copy and pasted the hotels refund and cancellation policy and ended the chat.
WARNING! Absolute horrible Customer Service!! Do NOT use them!. WARNING! I never take much time to write a lengthy review but after having to deal with this shady company and everything they’ve put me through.. I am NOT happy! I had to cancel my Hawaii Vacation due to the pandemic. I cancelled with enough time. While I finally got through to someone to help me and reimburse me for hotel and car, NO ONE could seem to offer any information regarding the airline fare. Representative after representative continued to transfer me, leave me on hold for over an hour to later just hang up my calls, it has been a total nightmare dealing with them. After pleading, to get some sort or resolution the airline kindly insured me that as apologetic as they were they could NOT reimburse me or give me flight credit because I purchased my flight through a third party and they stated that Priceline should not be giving me the run around rather than trying to make things right... I will NEVER use Priceline again to book a vacation And I am insuring that I let everyone know especially on the travel pages in order to avoid such a headache!! Priceline you need to make this right!!!!
VIP Member for Years. Spent $20k plus. The customer service experience for my grandfathers funeral trip to Las Vegas was ATROCIOUS. I have never been so belittled and gone through numerous people to get nowhere. I booked a fully refunded room and saw the price had dropped with multiple days left till my trip. I booked at the cheaper rate because they showed on my trips that I was able to cancel. When I went to click the button to cancel it went to another page saying “Cancellation is not available at this time.” It was well within the cancellation period and had the button to do so. When I clicked it the terms on the initial page changed and then the button was no longer available. It gets worse… after wasting three hours if my day and talking to at least a dozen “supervisors” I was told there was nothing I could do. I was stuck with BOTH Reservations. They would not honor their terms. I had just booked it literally 5 minutes prior to calling. Priceline is absolutely GARBAGE. I have been booking plane and hotel reservations for decades with them and am a VIP member annually. Clearly priceline doesn’t value your business so take it elsewhere.
You don’t always get what you pay for with Priceline!. How disappointing. I’ve been very dissatisfied using Priceline recently for the following reasons: 1. They keep allowing my flight details to be changed in major ways without notifying or compensating me, and then blaming it on the airlines and saying there’s nothing they can do about it. For example, I’ve had a flight canceled, flight times totally changed for two other flights and now, a whole leg got added to one of my flights, doubling my overall travel time for what was supposed to be a non-stop flight while I’m traveling with my special needs child during the holidays. 2. They keep promising me discounts in the app and when I go to use the codes to book my hotels, they don’t apply the discount at check out and are refusing to add a credit when I contact them about the issue. 3. I had some major issues in a hotel they booked me in, and they never provided the discount or credit they promised me (we’re talking a supposed 4+ star resort where housekeeping didn’t come clean the room for days, even after multiple requests and a hotel Manager intervention, the room literally had mold and pieces falling apart in it).
Some Bugs to Fix. Their customer service is less than helpful. -I booked a hotel using the Name Your Price feature in the app for what I thought was the following night because we were driving home from our trip the next day. It charges your card right away, so I assumed everything was alright. After hours of driving we got to our hotel (that I thought I booked for that night) and the less-than-friendly front desk attendant said our reservation was for the previous night. I double-checked my app, and sure enough, it was booked for the previous night. I was sure I entered the correct dates when I booked. I think there was a glitch in their app. When I called Priceline to see about a refund, they were sympathetic and said they thought it was funny that the app let me book the room after midnight. When the customer rep tried to call the hotel, the hotel wouldn’t answer. Priceline wouldn’t give me even a partial refund. How often does this happen? How much money is this company making off their app glitches? I wouldn’t use this app. I guess the old adage of talking to a person is best in this situation and I think that’s what I’ll be doing in the future.
Disappointed EX-customer. Absolutely despicable experience! Reserved a hotel room through Priceline after using the service many times, in fact I’m supposed to be a VIP member I use it so much… NEVER again! Buyer beware! When they said no cancellation/no refunds, they mean it! Even if the accommodation is deplorable! I’m so disappointed first that the properties are misrepresented on the Priceline service, and second that Priceline does not value my business enough to make the situation right. Be aware that if you reserve a hotel through Priceline that it “does not guarantee parking accommodations will be available”. Not even parking that you can pay for! It is absolutely unreasonable to expect that you will have to park more than half a mile away and tote your family and belongings over half a mile from where you park. Not to mention, phone lines at the hotel were impossible to get through, and the condition of the hotel is very run down and not what is represented in the online photos. I may be out $150 for a room we couldn’t use, but Priceline will be out of any future business from me or my family!
Misleading Hotel Information. Due to hotels, intentionally?, giving misleading information about a room/hotel for Priceline to post I have, yet again, arrived to find there was JUST ONE SMALL DETAIL that was posted in the information tag only seeable if you’re looking for it a deposit of $100. In my opinion the hotels that ask for this deposit are used to the sort of clientele that lead them to put that in effect or the type that find a way to keep that deposit due to customer’s desire to evacuate the property for some reason. Priceline has always given me satisfactorily results when this had occurred. I would recommend this app to ALL TRAVELERS. The one star I took was the fact that they do not ever change the post of the hotels that are ‘shady’ at best and address these issues with them so maybe they have to answer to someone. MAYBE GIVEN THE OPTION OF AMERICAN OWNED BUSINESSES would be a very patriotic option. Thank you Robyn Whatley
VIP user here overall disappointed. I have used Priceline for years and have had many good experiences with it. However as another user mentioned every time there is an error with double booking the same day, wrong date, wrong location Priceline has zero support. They act like they are very sorry and will do anything to correct the issue but not once have they ever solved the issue for me or issued a refund. My other huge complaint is that they are listing a known scammer called Carwiz who is written up all over the place as a known fraudulent scammer. This is not an opinion just google them. I pointed this out to Priceline so they could remove Carwiz and protect their customers. They assured me they would do something as well as warn their customers. Nothing has happened in fact they are still advertising Carwiz right on their app. Extremely disappointing for what could be a really good company. I called in and talk to somebody and then escalated, who then put a supervisor, but I honestly don’t feel like anything will change. I can only guess that Priceline makes a lot of money off of car was and are not going to drop them as a vendor. I give up on this.
Worst experience to fix their own mistakes.. This is by far the worst app to book your hotel room, I work as a mobile technician and I stay 330 days per year at hotels in different cities across the country, first, their customer service through the phone tell you to wait a brief moment and let you waiting for 1/2 to 1 hr, al os every time that I made reservations for more than one room and paid ahead for both of them, just to arrive at the hotel and find out that only one room went through and that the other was on hold? ( Again on customer awful service) then, after their usually hour of waiting on hold, they ofter me to re book at another cheaper or far hotel because they couldn't get second room, then don't charge for it, or don't let the reservation go through in the first place. They said that refund me the money on Denver and Baltimore and I'm still waiting for it. Thank you but no thank you.
The best service EVER !!!. So I tried to book with Kayak , I tried to book my flight with TripAdvisor, and a couple others. Those two gave me the biggest runaround. TripAdvisor especially. They called me after I tried to book and said there wasn’t any flights at that price but could put me on a spirit air flight for the same price. Now I’m an American Airlines guy myself , or if flying over seas like this time , I will fly Japan Airlines or Korean Air. I said no thank you , stick that spirit air and I hung up. One last try , just one last try. I downloaded Priceline App and booked my flight in under ten minutes with no hassles and the price was like a hundred dollars cheaper. Same schedule and same airlines from TripAdvisor. Oh yeah and the guy from TripAdvisor told me in order to fly American Airlines it would cost over twelve hundred dollars. Nope , it was around a hundred dollars cheaper. Priceline flights ... Best Service EVER !!! Thank you Priceline. My flight to the Philippines is all because of you.
Ok, but…. I have used Priceline for years and loved it but now that I am married and have a child, I find it incredibly difficult to use. Every time I search for a room for us and our six-year-old, the hotel we choose is not alerted to the fact that we have a child with us, even though I added the accurate number of people into the search feature on Priceline. We also travel frequently with our small dog. This is especially a problem when we are traveling in Europe because not all of their rooms are pet rooms or big enough to add a rollaway bed. I have learned the hard way to call ahead and let them know so that they don’t give away the few bigger rooms to another customer that might not need them as much, but arrived earlier for checkin than us. I think Priceline needs to update their search features to include these options and then they need to be reliably consistent in informing the individual hotels when the reservation has complications like a child or a dog.
Seralago Hotel Trip booked through Priceline. I called Priceline 4 times to talk with them about a refund to my stay at the Seralago Hotel. I was assured that as long as my hotel would be okay with issuing me a refund, that Priceline would confirm it and take care of it. I checked into my hotel on the January 19th and was originally supposed to be there until January 25th. I checked out early due to my car getting out of the shop a week early. Priceline customer support was unhelpful and did not follow through on independently checking with the hotel even after numerous calls and saying they would once I was escalated up. I talked with the hotel itself and figured it out on their end with their accountant. Priceline told me nothing could be done and that they had checked with their affiliate and that I had indeed stayed the whole time. When I pressed further and alerted them to the fact that I had been refunded resort fees and had indeed checked out and had gas receipts in different states to prove it, it was ignored and told there was nothing to be done. I’m extremely unhappy with how I was treated and pushed aside.
Beware of the Express Deal. These Express deals are a scam! I was shown three hotels on an Express deal and I wrote them down and looked up each to see where they were located. I was needing to stay in a very specific area. All three hotels were in the area I was looking for so I went ahead and booked it. As soon as I got the confirmation it showed a different hotel quite a ways from the three that were shown. I immediately called the customer support line and it referred me to use their text service for shorter wait time . After texting back and forth with a useless text bit, I was eventually connected with a live person who informed me that I needed to call the customer service number. I called and was immediately told there is nothing they can do. I asked for a supervisor and was told no one can help me. Beware of the Express deal scam. You are not guaranteed to get the hotels they say u will and you will be stuck with whatever they decide you should stay in and save your time and not call customer service because they are unable to help. I should’ve read these reviews before doing the Express deal as there are lots of complaints around the express deal.
Such a rip off!. I wouldn’t even give them 1 star! I never review anything, but after booking with Priceline for my first time I would defiantly not recommend them to ANYONE! I booked one of their “Pricebreakers” where it gives you 3 hotels, but doesn’t show which one you get until after you book. I knew I would most likely get the cheapest one which was no big deal because the price it gives was the price that hotel would cost on their website. So I booked it. Of course that is the room I got. We’ll come to find out, if I book directly through that hotel I could save $20 a night! So I called Priceline because it clearly states on their site that there is a “price match guarantee” NOPE! They do not price match UNLESS you are a VIP member and my “member status” was not granted until after I booked! Such a joke! I would have even been happy if they would have switched me to a different hotel that would have costed me an extra $20 a day to stay at! I do not recommend booking with them and I will defiantly never be a customer again! I was looking forward to a great experience with them!
Awful service!. I’m so disappointed with Priceline right now. We booked 5 Round Trip flights to Vegas for my son’s 21st Birthday. I paid for these months ago. I logged into the app yesterday and noticed our itinerary has changed. They have us scheduled to come back the next morning. This means we would have to get two more hotel rooms for an extra night. Then after paying extra, we can’t do anything because our new flight is at 6:00 am. When I called customer service there’s a recording that tells me to refer to the website then the call disconnects. I can text customer service through the App then they tell me to call customer service again. Finally I called Alaska Airlines directly. They were wonderful . I gave them my confirmation number and she changed our return flight for me. But I have no verification from Priceline. I’ve checked my emails and checked the app. My next trip I’ll have to book somewhere else.
Watch out for the tricky express deal!. I am a gold member and has been enjoying booking with priceline where ever I went. But recently I had a unpleasant experience with a rental car booking. There's a express deal of $57 a day for $285 in total. But after I click through, the price changed to $137/day for $585 in total. With a little hope that this is a bug and the price will change back to the deal price when I finalize it, I click reserve. And that's how I book a car that twice the price as advertised and can't even cancel at all because it is "express deal". I talked to customer service over the phone and through facebook about this issue. They don't think this is a bug. They said the deal price change constantly and no price for express deal is guaranteed until purchase makes no sense to me. Since I redo the search after my booking and that $57 was still there and nothing change. So it is not bug guys, it is a trap that they know about and want you to fall for it. Watch out everyone! Btw the only customer service you are going to have is Indian people that says sorry constantly But not going to help at all when you asked for refund. Be aware.
Cancellation. I love you using Priceline. Because in the return the more I use this app the better to discount. But I do like to complain about the cancellation situation. Hi Boat a three day vacation with baymont of Wyndham. I had a personal issue go on with a family member before I even checked in, actually the day of check-in. The manager of the Baymont was kind enough to cancel the reservation. I spoke with Terrence on Priceline‘s side and I was unable cancel the first day because it wasn’t a 24hr notice. The other 2 days I would be able to cancel with full refund. I still haven’t received the refund. I am a gold member/on my way to be in a platinum member I have used this app so many times you would think I had a courtesy and being loyal to this company it would be a no-brainer to get a refund back no I have to jump through hoops and hopefully they reimburse me. It’s a great app when you’re booking and you get a discount but when you try to cancel get refunds or anything like that forget about it! Thanks, Bryan
Trip to Europe. Would like to leave 0 stars! Trying to resume travel despite COVID and looked forward to a great spain and Lisbon trip. First leg was fine. Noticed early in the trip that the flight from Portugal to home was no longer showing up in the Delta app. Tried to call delta about the missing flight and of course, they told me to contact Priceline because that was who I had booked it through. I tried repeatedly to call or message with a Priceline rep. But was never able to get anyone to help me resolve even whether there was an issue or how to fix it. Called a dozen times and was passed from rep to rep only to be hung up on bu the 2nd or 3rd rep each time. Each person I spoke with, I had to reexplain who i was, all of my travel info and what the problem was. No one could/would help me. I and my family were stranded in Portugal with no help from the company I had booked flights with. Ultimately, I had to re purchase all new tickets on my own through a foreign country to get home. It took days and an additional thousands of dollars. Lesson learned!!!!! Never ever use or trust Priceline! They will not help you or make things right by you! They do not care about their customers. The END!