Southwest Airlines App Reviews

Southwest Airlines [Travel] App Description & Overview

What is southwest airlines app? Book a flight in just a few easy steps
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®.

Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.

Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more.

Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!

Apple Pay®
Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards.

Travel Funds
You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section.

Inflight Entertainment
Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.

1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.

Live Chat
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.”

Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.

Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.

Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!

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Southwest Airlines App Tips, Tricks, Cheats and Rules

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How to contact Southwest Airlines (Southwest Airlines Co.)?
Find this site the customer service details of Southwest Airlines. Besides contact details, the page also offers a brief overview of the digital toy company.

Southwest Airlines Customer Service, Editor Notes:

Southwest Airlines Version 10.1.222 January 2023

We've made improvements and fixed bugs for a smoother ride..

Southwest Airlines Version 9.11.007 November 2022

We've made improvements and fixed bugs for a smoother ride..

Southwest Airlines Comments & Reviews 2023

- Great

Hello This is the first time I have used online boarding passes. So far this has been great. It is a shame that I cannot use my drink coupon on this flight. Considering I have purchased it in my flight pricing. I think they could use anti viral spray to sterilize the drink cans if anyone worries about this sham going on. Hopefully everything will go according to plan? This is the first time I’ve flown in over five years. The enforcement of rules that aren’t law has prevented me from being comfortable spending my hard earned cash with companies that blindly follow communist agendas. But, that is for another topic another day. I am looking forward to my trip and seeing my family. Southwest prices are fair and I love! That this company has gone against the trend of charging for bags that are normally expected for a trip. I know some people try to be cheap and take advantage of companies by over stuffing their carry-ons. It’s not right. That’s why I have chosen Southwest to be my favorite airline. Because they are helping the American people make more things possible by not being greedy with charges. Thank you for being the best. I am a Texan also. Thank GOD!!

- Be careful repricing existing reservations when your flight price has gone down

I love SW in general, but recently when there was a fare sale, I thought I’d check to see if my current reservations had gone down in price/points. I checked a round trip flight with the same days and times and saw that it would save me 5406 points. Great. So I went to “manage my reservations”, brought up my reservation, clicked change, and it indicated that the same days and times would only reduce my total points used by 1544 points! That’s messed up. To get the 5406 points savings, I had to create a whole new reservation and then cancel my original reservation. Of course, that only works if you have enough points to do the new booking (I was too afraid to cancel the original before booking the new cheaper flight in case it would somehow sell out in the few minutes while I did the rebooking). I called SW about this to report the discrepancy and have them just make the change properly to my original flight, but the wait was 60 minutes, so I did the rebooking method (sale ends today and I didn’t want to miss it or have it sell out while on hold), but stayed on hold to report the problem. When the rep came on, she said it should have showed the same price/point reduction with both methods - but it didn’t! Always check!

- ❤️

I love flying Southwest. I usually am one of the first to board and I prefer a seat in the back. However, my biggest complaint, is when there are delays. The delay is not the problem so much. But, when I have a connecting flight, and now only have a short window to get to my next flight, perhaps the airlines should consider letting connecting flights people off first. My last flight I paid extra for early boarding. My flight was so delayed that I made sure to sit in the closest seat near the front. Even so, by the time I got off, I was literally running to the opposite end of the airport to get my connection. The plane had already started boarding when I got there. What’s worse, the flight attendants knew I had a connecting flight which started boarding before the door opened on the flight I was currently on. Perhaps, when delays happen, it would be polite to let people who have connections get off first. Especially when the connecting flights are that close to leaving. Delays are going to happen, I’m good with that, but show some appreciation to those of us who have connection and a short window to get to them. ❤️

- No need to call “Customer Support” for this need.

Needed to change a ticket; departure airport and date. I initially called Customer Support. There was a wait period and the system offered a call back. Since I was on my landline with the information needed on my mobile device. I contemplated waiting for the call back but while looking at the mobile I saw that I could possibly do the changes (modify) myself. I declined the call back and proceeded to MODIFY my flight requirements. The process was GREAT including paying the delta of the fare with my card that was on file. Additionally I could have paid with other options such as Apple Pay and Paypal. In this case the need for human intervention was not needed. However there have been times that is has been needed. So Southwest please do not eliminate your human access/contact for your customers even as AI becomes more prevalent. This will be a major differentiator for your airline. As a cost of doing business. Your overall profits will be rewarded. In summary- instead of waiting 16 mins for a call back. I was able to handle my business with Southwest in under 5 minutes. Again the process was Great!!

- Beware Southwest Voucher

I received a Southwest 100 voucher from Southwest after spending several hours delayed in the airport. I was pleasantly surprised until a attempted to use it but needed to cancel due to family emergency. What they FAILED to tell me is the voucher number changed to the flight I cancelled thus when I attempted to use it utilizing the voucher number it wouldn’t let me. I attempted to call southwest but this was during the hurricane emergency and several of their customer service locations were not available. I certainly understood that so I went ahead and scheduled my flight WITHOUT the voucher credit. Finally I got ahold of someone who said they could extend for another year because of my trouble and they could see where I had flown again with the voucher but they encouraged me to wait a couple of more months to call and extend since they could only do it once. I did so but the person I got said no. I explained to numerous phone calls and what I had been told but again was said no and no dialogue had been entered into my record. Be careful with your voucher IF you receive one. Southwest does not have the customer service it use to have.

- Dr Sue E Pressman

SWA is always my first airline of choice. The customer service is the highest, in my opinion, in the airline industry. I once lost my wallet on the flight. Not only did they find it and contact me, but it was sent to the headquarters and mailed back to me with everything in tact!!! Including all the money!! Southwest Rocks!!! Please; never go out of business!!! In contrast, I once left my beautiful leather jacket on a Delta flight. The plane was still at the gate and when I realized, almost immediately, that I had left the jacket in the overhead bin, I reported it to the gate attendant. I got no help and never got the jacket back. One other time with Delta, I had to check my bag at the gate because the overhead bins were full. That had valuable personal items in the bag. The bag was stollen, no ID put into the computer and I never got it back. For at least 5 years I have put Delta airlines out of business, in my mind. Again...Southwest is the B E S T!!! Every other airline and many other industries can learn a lot by paying attention to the SWA business model. Dr. Sue Pressman Licensed Professional Counselor Certified Career Counselor Board Certified Coach

- Perfect Model

I love the business model of Southwest. People are treated equally based upon needed. There is no classism built into the business model of Southwest. Those with greatest needs are serviced first and then everyone else has an equal chance to sit anywhere in the cabin of the plane they choose. No curtains being pulled to divide customers based upon class. I love this! At the most, you can pay up to $50 to improve your number in line for entering the plane. This fee is not so high that only a few can afford it and it’s the max fee, your fee could be as low as $15. The pilots and flight attendants are friendly and seem to enjoy their job. They deal with passengers who out of compliance with federal regulations (such as being on a phone call after the door has closed when pushing away from the gate) in a friendly and gentle manner. If there is a Southwest flight available for my trip, I will always choose Southwest over any other airline available. Thank you, Southwest. We see the efforts your company is making to do good business. You’ve earned a loyal customer in me!

- Will never fly SW again

First, we had a flight canceled on our departure which delayed our arrival to our vacation destination by one day resulting in significant cost to our family… extra hotel night and food with no assistance or reimbursement provided by SW. We were told it was canceled due to weather which must be questioned because other flights still left Denver and our luggage made it to our destination before we did. We were told there were no other flights available that night so how did our luggage beat us to SLC? Then our return flights were again cancelled and we received no reimbursement for two extra nights in a hotel, food and losing a day of work for two of us and a day of college for our son. Again, we were told it was due to weather which has to be questioned again because SW was still flying east bound. In the future we will pay more to fly another airline and avoid SW. Our money will not go to an airline that makes promises of services/flights and then when canceled calls it “weather” in order to avoid reimbursing their customers. SW advertises a “fun” flying experience. This has been our first and last experience with your airline. All our friends, colleagues, and social media contacts will be told of our horrible experience with SW.

- Problems with booking

I was disappointed with booking a flight. I am planning a trip to Chicago, and there was an option to sign up for a credit card and receive $200 dollars credit on the flight that I was booking. So I applied and qualified for the chase credit card. I went through the entire booking process and when I got to the last step there was an error that said that the phone number I entered was in the incorrect format. I tried like 20 times, and know that I put the phone number in correctly, there’s no other way to put it in. I kept getting the error and eventually the offer had expired 15 minutes later. I am very frustrated that this happened. The next morning I called SWA, and the representative told me that there was nothing they could do about it. She told me that I could call chase and try to figure it out with them. After I called chase, the representative told me that I would have to call SWA and they could help me figure it out. Sadly there was no resolution. I applied for the credit card to gain some points on future flights and I can’t even use the incentive that they promoted on the bottom of the screen. My credit card doesn’t even arrive until a month after I get back from my trip. Please fix this problem so another person doesn’t get as upset as I am right now.

- Difficult to Book Two people using travel funds

I tried to book a trip for my wife and myself at the same time (2 travelers). When it got to the payment portion I tried to use travel funds from another trip that was cancelled during COVID last year. We had booked that other trip together (2 travelers) and consequently we both had the same confirmation number. I was able to only apply the funds from my half of that other flight, but when I tried to add the funds from my wife’s half of that trip using the same confirmation number but with her name, the app wouldn’t allow it and said that confirmation number and those funds (for my half only) had already been applied. I eventually had to cancel the reservation, go back into the app and book my flight separately, then book my wife’s flight separately before I could apply the travel funds. Not a very user-friendly app, especially when you have to go back and re-enter ALL of the passenger info again. I’m not impressed with the app!

- Good app overall, enhancements needed

The app is great if you’re booking your standard one way or roundtrip fares. It would be nice if you could book multiple destinations and legs of a trip within one booking in the app the way you can on the website. Also, it would be great if you could purchase inflight wifi from the app since our credit card and info is already attached there. Currently, you go through the website and browser. Also, if southwest could figure out a sign-in situation for the wifi to use on more than one device you own, that would be great. I had to pay $8 twice because I purchased the wifi on my phone first and then realized I needed to get work done on my laptop but could not use the same connection on more than one device. I believe Delta has figured it out, but it would be a great enhancement so I’m not double-paying or have to change my phone plan to use that as a hotspot for my laptop. If we’ve paid for wifi, it’s fair to be able to use it on multiple devices you own through some sign-on feature.

- Southwest employees

I was not accustomed to flying when I first boarded your airline in 2017 I think it was. And I need assistance to and from the gate. I was helped and treated so respectfully by the airline except for one person who helped me with the wheelchair in the airport at Chicago O’hare. He didn’t want to spend his time pushing me and he made it quite clear. He was very rude to me. I have since flown into Midway as suggested by a friend. He said they were much better there and that is true. I was treated very nice every time I have been through there. I love flying Southwest. Everyone is so courteous and helpful to me. Believe me it really makes a difference how you are treated. The first experience almost made me just stay home forever rather than ask for help. But my friend encouraged me to try Midway and I’m glad I did. My friends live in Monee, Illinois and I was able to attend ones’s wedding and about to go to another friends wedding. I love Southwest Airlines and the free two bags is a huge perk. Thank you all for making this airline the best!!!

- Flight Delays and Rebookings

My family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time. I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight.

- Mobile Boarding Passed with Multiple Travelers

Recently we purchased tickets to flight to California for a family trip. We had one reservation but 5 travelers total. When we tried to check in outside the 24hr window, the app gave some odd error message stating that this reservation was not eligible for check in, which is not true... we were outside the check in window, but we were eligible for check in. Once inside the window we were able to check in, but we were not able to download the mobile boarding passes. Instead we were directed on the app to go to kiosk and print them. In doing web search on SWAs website about multiple boarding passes with one reservation it apparently is doable, but when I called customer service to inquire they state that it’s not which is it? We recently flew with American Airlines and I was able to do this with their app. We simply checked in, downloaded the boarding passes and airdropped them to my family. Since SWA prides itself on its innovative and progressive approaches, I wonder why they can’t get with the times and fix this seemingly simple issue. As a long time customer, and someone with a large family, traveling can be a hassle, so if SWA can make our lives easier by fixing this we ALL would be much appreciative!!

- Desiree Guerra

I am beyond disappointed. I called day before yesterday to change my flight because I was concerned about the weather. I specifically asked the customer service representative if my early bird would transfer. She kept me on hold for 10 minutes then told me that she had to do some investigating and it did transfer. Even sent me a second email showing me it transferred. When I checked in this morning to my surprise I did not get early bird. So I call and the next customer service rep I talked to gave me the run around and basically the first customer service rep had lied to me!! So after paying an additional $126 to change my flight I now how no eRly bird that I paid for and was told did transfer. Then I was told to call another customer service number to address this issue and I was on the phone waiting for someone for 30 minutes!!! If I had known Southwest was going to be so cavalier about taking care of their customers after the money has been spent I would have never given them my business. Just a suggestion, pay the extra for a more professional airline. It’s worth it!!

- Horrible experience

The customer service was very rude. I have been on a plane over 10 times and Ive always had great friendly/funny Pilots, flight attendants, anybody working on the plane that Ive encountered customer service with. And to me thats one of the most important things. They were EXTREMELY rude while I started to feel sick on the plane which has never happened to me before I always have great flights with no problems, but usually I fly through Delta. I will NEVER fly with Southwest again because of how rude the workers were to not even just me. They were also super slow on getting our drinks out and no snacks were offered, which I thought all airlines offered snacks. And when I was using the bathroom I had forgotten to lock the door, one of the ladys working knocks and then OPENS the door to tell me I need to lock it. Luckily I wasn’t in the middle of going to the bathroom I was just about to wash my hands...I didnt notice if maybe the door was slightly open and she saw that I wasnt going to the bathroom so she opened it..but either way I thought it was rude of her to just open the bathroom door knowing I was in there. I didnt happen to catch the girls name that I had bad experiences with but she had short blonde hair, slightly bigger.

- Ease of changing flight

Hi. My daughter was at work when she realized her mistake of ticket dates. She called me with her flight number and asked me to change it because she was so worried tickets will be sold for the weekend she really wanted. There was a real sense of urgency and I have never done this before, so I was kind of nervous. I have to say it was a lot easier to do, than I thought it would be. I appreciate that. I was very disheartened to see the difference in ticket prices. She was so happy to get to come home for $147. The price what kind of shocking to me, but I guess that’s what we get for our mistakes. Also, I think the policy stinks when it comes to being in this frequent flyer club. I bought several tickets for my daughters, but I don’t get the points when I pay for someone else to fly. I feel I should get the points, whether I’m paying for my own ticket or for either of my daughters. I would’ve had a lot of miles by now, but I didn’t realize I wasn’t collecting them when paying for others to fly. Just my two cents. Thank you. Christine Griffin

- Kicked off plane

I am unbelievably just made by the way I was treated by Southwest Airlines. My mask slipped on my nose because I have a very small face. Stewardess did ask me to put it up and I did. I had my mask on the entire flight except when I was eating.I deep boarded the plane and our connection and then go back on the plane. It was very hot and I was having a hard time breathing. I asked for some water and they told me they were not serving any beverages on the flight. I was having a really hard time so my friend asked the flight attendant again for some water. They did bring it over and I drank it and I put my mask back up. Then I was approached by someone who works for Southwest and asked me if I was having a hard time breathing. I told her I got some water and I was OK. Then another Southwest employee asked me to get off the plane. They kicked me off the flight with nothing. An airport in a city I know nothing about. I had to tell them I had medication on my checked bag and they finally got my bag off the plane. I went down to baggage claim and had to ask a cab driver where I should go. I’m at the Holiday Inn express now and I’m waiting for my flight for the morning. Thank you Southwest for ruining my vacation and I will never fly your airline again.

- Southwest love

Southwest has always been really good to my family. We are a family of 8. 2 adults and 6 kids. Always super stressful traveling with so many kids and the people at southwest have always been good to my family. But now most of my kids are grown and I’m divorced now. But southwest is still the same caring people they have always been over the years. Thank you I will always fly with southwest. And one other time I can really think of is when my father pasted in 2012. I had to fly there on a days notice and then when flying back home with my fathers remains the TSA staff was very respectful when it came time to pass through security. They had the utmost respect for my fathers ashes. Then I get to the gate and I was stopped by one of the southwest employees and I was told I would be boarding early because I had my fathers remains and they made sure that I had a place to put my father next to me while we flew home. So for the long review but it’s 100% true. Thank you for helping others.

- Delayed notifications and higher prices

Always thought this was a fine app. Nice to have everything in one place. But here’s what to know... flights are cheaper on the website. Even as I type that I don’t even believe it would be true, but yesterday the same exact flight in the app was $536 total for two people, but on the website it was $386. I was in the middle of checkout in the app when I thought maybe there was a flight leaving a little later. So I searched in a web browser and the same exact flight I was about to purchase, came up but for nearly $100 cheaper per person! I really didn’t believe it. I quit the app, reloaded the website in a private tab... re-did the search on both places and again: same exact flight was almost $100 more in the app than on the website. Not all the flights were priced differently (in fact, only 1 other in my quick search), but needless to say I bought the flight on the web instead of the app. Also, it’s currently 11am and I just got a notification from the app about my flight which landed 3 hours ago. Soooo, don’t rely on the app for timely notifications or best prices.

- A bit confused

Awaiting the boarding of my most recent flight. I was so happy that I was able to get such an early boarding spot, but then watched as around 15 people boarded when pre-boarding was called. These were not individuals with obvious health challenges, in fact quite a few were together and as they stood and waited beside me, we joking at how they asked and were given pre-boarding. I fully understand that not all health issues are obvious, but then they are joking about how they got it, and then what really troubled me, is that the gate person boarded them before at least four individuals who were in wheel chairs. Customers who walked on board, were boarded before individuals who were in wheel chairs and probably needed the front seats more. This ain’t the first time I’ve actually been sitting and speaking with individuals who have been given pre-boarding, when they had no medical condition. It’s just frustrating, that things are not being handled fairly for everyone.

- Southwest Cares

I made a reservation for my 50th class reunion for the end of September from Tampa to Baltimore. In the meantime, I had monitored the health of my sister-in-law who had early onset dementia and was not doing well. I changed the flight first to the 13th. Then I changed it to the 3rd as she was getting worse. Finally, on the 26th of August I was informed he had a few days left so I looked at the schedule and decided the 27th would have cost me too much to fly so I called to schedule for the 28th. I called as I also had to change the destination to Philly instead of Baltimore. When I told the gentleman on the phone the situation, he asked me if I wanted to fly the next day and I told him I would love to but could not afford the expensive flights. He said hold on a minute and came back and said he arranged for me to go the next day at no extra charge. I couldn’t believe it and was in tears. Because of him and Southwest caring, I made it in time to see my sister-in-law before she passed.

- Not accurate reservation info

I had made a round trip coast to coast reservation. A confirmed email was sent with the right itinerary but when I logged into my SW app account it showed a different return itinerary that was clearly incorrect. Had to call SW to make sure my trip was correct before I flew. Had to be on hold for 15 min before I could talk to someone. Very inconvenient and didn’t want to have problems if stuck in another state halfway through my trip. Also paid for Early Bird check in and although I got A39 boarding for the initial 1.5 hr part of my trip, the second part and longest 3.5 hr ride, had to change planes and boarding was a B04. Personally for that Early Bird check in money you should get A boarding assignments even if you have to change planes. I have gotten better boarding assignments when checking in on my own and didn’t have to pay a fee. I do always travel with SW and enjoy the airline but have had problems with their online app more then once. I have flown other airlines and they have always changed my seat assignments which is absolutely a “no no” to me, since when I booked they give you a choice to pick from available seats and not always the seats that we were changed to my family was not able to sit together.

- Love SouthWest

I travel for my Company and have the choice of airlines. My choice is Southwest. One great example of WHY: on February 17 on flight 5, I was waiting to call for boarding. I was sitting at the end of a row of seats - one empty seat in between myself and an elderly couple. Here comes the captain (Captain Mark) - got his name when he announced it after we boarded - and sat down with the couple to speak with them to explain that it was not normal to have to change planes but he assured them they would get to their destination on time. I was listening as it was so touching - the man was so grateful that the captain took the time to come talk to them as his wife had a doctor appt and could not miss it! He even took the time to pull up the layout of the airport destination on his iPad so they would know where to go. (Made my eyes leak 🤗). The Flight Attendants have a tough job on every flight keeping everyone happy and safe. Kudos to all of you! Love the positive energy and sense of humor. Respectfully,

- South west experience

After being restricted from travel for over a year it was refreshing to hear the upbeat help when calling into southwest for help with my companion ticket. Employees who were proud of Southwest 50 years in business and thru the covin pandemic that they did not lay off employees. This did not stop at the phone call. when arriving at the airport I was not familiar with the smart phone check in. I question another southwest employee regarding the lack of our TSA Pre check on the screen, she was happy to show us that it was there on another screen that we were not aware of. Upon boarding the plane the crew chief and the pilot had a very good entertaining dialogue that exhibited a up beat and positive attitude that is hard to believe after a year of uncertainty. Upon arriving at Ft Lauderdale the pilot came out and thanked everyone for flying Southwest. From my first time flying in over a year I must say you are doing something correct and it is showing in your Employees. Russell Wantz

- Need more validation

Originally had trip dates of 15-24 Oct. I decided to change, but ONLY the departure date. In the process I must have changed also the return flight (although when prompted I only checked the departure flight box). I called reservations right away. Seconds after I got the confirmation and noticed the wrong dates. I got absolutely nowhere with your person. He could not or would not help me at all. I think if you make it to where the customer has to check a ‘box’ conforming the dates are correct or show the new dates in big bold letters - that will go along way to help us avoid mistakes. Anyway, he quoted me another $242 to get the dates I wanted after having just paid $35 minutes earlier. Of course I declined and went in the app again and found the same dates I asked him for, but for only $41. In the end this whole ordeal cost me about 1 hour of my time and a total of $76 ($35 the first change and the addition $41 for the second change all within minutes of each other). The person I spoke to was definitely not helpful. He kept saying he understood, but didn’t offer any good solutions. I rather he helped me and not tell me he understood. Thanks for letting me comment. Abe Vega

- Southwest Air’s Star Quality

The Customer service, attention to detail, and personalized care for each passenger is second to none. One forgets that they are traveling at a discounted price. Cocktails are served for $5.00 (pre and post Covid) and soda is, of course, free. Two different passengers commented that they had used another airline, but found that the discounted rate was just a base rate before being charged for other “essentials.” At Southwest, two checked bags are free. The biggest significant difference that one finds in first class, on other airlines, is that they have larger seats. My brother is 6’4”. But, he is quite comfortable in the first row on Southwest. Frankly, most airlines have “skinny” seats. I am 5’2” and lean, but, I miss the extra room that flights once had. Of course, I remember when we used could order our meals in advance which were served with metal utensils! Thank you, Southwest, pilots and crews. You are the airline with a heart and true “transfarency!”

- Total disrespect for paying customers

If I pay extra for early checkin I expect to board before 6 year olds. If two announcements are made to not store coats in overhead or put both your carry-ons in overhead until boarding is complete I expect the flight attendants to do their jobs during boarding and shut people down who do it. Even just supporting me when I point it out and move the coats so I can stow a roller board would be appreciated. Instead they shrug their shoulders. Ridiculous. What constitutes a disability for this airline seems to be the personal decision that one is entitled to board early. Is all of Phoenix disabled? If you need more time to board you need more time to deplane. These people should sit themselves down after the plane lands so those of us who wait our turn can get off first. How do these people reconcile their right to board early for free when they don’t check their roller bags and manage to get them up and down without difficulty? I will never fly on this airline again if I have another choice. You have completely lost sight of why you became popular with people who are frequent flyers. Paying for early checkin should not be “got lucky”. Families should wait until ALL people who paid early have boarded.

- Best service for average flyer

I have flown Southwest for years and their service has improved steadily. Their personnel are friendlier, polite, and go the extra mile to accommodate their passengers’ normal requests and needs. Their prices are reasonable and the no change fees are wonderful. I also love the 2-bag limit at no extra charge. Seating is easy with their no assigned seats by their first-come, first serve check in policy with the choice to purchase the Early Bird option. Their vacation packages are a good value, also. It’s really not complicated to book flights and earn points with their Rapid Rewards program. However, since the pandemic, they’ve lost personnel so getting customer service via phone involves a much longer wait. I hope they restore their 24-hour phone service as it used to be. They’re truly helpful with their special needs passengers, too, from the check in all the way to boarding. I plan on continuing to fly Southwest in my travels. Vicki Payne

- I love Southwest

I love coz they are affordable. The only negative I always encountered there every time I used this airlines is their Staff/Crew on the Counter. Rude and They don’t have proper management what they’re doing. As long as they can take all their passengers in the Aircraft that it. Lacking of Customer service Care, they do not know how to alleviate the concerns or issues of their customers. It’s was my first time with them. My last trip their was I missed my flight with them not only once but twice same day and time. Coz the instructions of the Crew in the counter was not directed to my question. She just said catch the next flight and she didn’t told me that I have to update my flight ticket. coz she seem so busy on the computer etc. Anyway it was terrible and horrible experienced if I remembered those. All the Staff in the terminal counter of SW are lacking of proper training. Inside the aircraft it different they’re Friendly and Professional crew.

- Account Retrieval

I love SWA and the app is great. My only bit of criticism is the ability retrieve a forgotten password/username. I am just now getting back into traveling and haven’t flown SWA since before the pandemic. Needless to say, I had forgotten both my user name, pass word and Rapid rewards number. It appeared you needed to RR# for pretty much everything and had I had it to begin with this process would have been easier. My email address was and old work email so my verification process was limited. With out the RR# I couldn’t even get to my security questions. My only suggestion is have the ability to set up a phone verification by voice or text. My email has changed but I have had my mobile number for 20+ years. It would have simplified the process. I even tried setting up a new account but couldn’t because my email had already been used and luckily when I restarted traveling my email from 3 years ago still works now with Hyatt so I got lucky and was able to authenticate myself. The process was a little cumbersome;however, with that said, I appreciate the security of my account. Just a friendly observation but overall I will fly SWA as much as possible. My hotel is the host hotel for the crews in When they overnight in tulsa and I love working with Aaron Karen’s and Sonya. They are fair and decent people and so are the crews that they represent. Keep up the great work!!!

- Why I Prefer Southwest

My job requires that do a lot of traveling, the majority by air. Southwest makes flying easy for me. The Mobile App is quick and easy to use. If I need to change a flight, that is so easy and I really appreciate no change fee! I don’t have that with other airlines! The No Baggage Fee is the reason I started with SW, but the convenience of flying with them has kept me as a customer. I love the no hassle boarding and open seating policy. If they flew more routes to the Northeast, I would never fly any other airline. But the real reason I am a true SW Flier is their employees. Whether it’s the Sky Cap, the Counter Agents, the Flight Attendants, or the lady in the Lost Baggage Office (yes, it does happen) I have found all SW employees to go above and beyond what I experience on other airlines. They seem to really enjoy their job. And for the pilots (of which I’m a member of the club and tend to grade landings) you are the best! Keep doing what you are doing and I’m a Southwest customer for life!

- A great suggestion from my Sis

While planning for this trip to see my Sis in Washington, I must have looked on every site and looked up every travel carrier there is. A very slow and tedious process. I was so done and about to give up because I could not find what I wanted which was a cheap trip from Seattle, WA to Long Beach, Ca where I live. I did not want to be anywhere near LAX’s chaos, I just wanted to get home quickly. My Sis suggested Southwest which I was surprised that I hadn’t checked out. Booked me a trip just like! THEN - my hubby told of a time conflict he had - he had to be back in LBG on Monday. No problem, I thought, I’ll just talk to a rep to get the date changed. And I did talked to the rep and she assured me of the change. I printed out the tickets, didn’t look at the dates and left. (My bad) It wasn’t until I got ready to check in for the flight that I started having problems. Called a rep and guess what- no dates had been changed. Had to cancel so many things - horrible! The rep I talked to was so nice -LIZ - which why the rating is as it is but that rep bought it down. You only had ONE job...

- So convenient and reasonably priced!

I can always find the flight I need with Southwest Airlines! Many times I can get a direct flight, too. I fly about six, round trip flights, per year and Southwest has never failed me. Whenever I need customer support, I can always reach a live person who never transfers me all around, but helps me through the whole process. The flight attendants are personable, but professional. They have no problem holding passengers accountable for procedures and expectations. The pilots do a great job greeting the passengers and get us to our destinations as quickly as they can. I have the southwest Chase Visa, so many of my flights are booked with points. It gives me real peace of mind knowing I can cancel or change my flights with ease. I can do everything with the Southwest app which is on my phone. If every enterprise could operate as efficiently as Southwest the world would be a much happier place.

- Cancellation without reason...

We are recently out of state on a brief getaway. With extremely busy schedules, we can’t afford to miss scheduled appointments for work. Our flight that was scheduled to return us home today was cancelled last evening without a reason why. We have been trying for over twelve hours to get a new flight with Southwest and unable to get answers to questions we have. We understand inconveniences happen and that some of this is out of anyone’s control, but it’s common courtesy to explain what the issues are at hand. If you have to be on hold for 112 minutes it seems there should be another means of communicating. If there aren’t enough physical bodies to respond then other options should be available. This is my first real disappointing scenario with Southwest, but one that we feel a response is needed. The weather couldn’t have been an issue unless prematurely decided on.

- Flight prices

Flight prices are no cheaper than other airlines at this time for many flights. On another subject...I called twice on Wednesday night, March 30. The first call informed me I would have a 60+ minutes wait & offered a callback without losing my place in line. As promised I received a callback but the automated callback kept repeating the same info even though I pressed the number 1 each time I was instructed to. Then it eventually disconnected my callback. I called SW again and was told I would have a 30+ minutes wait and again offered a callback without losing my place in line. Well...once again, as promised, I received a callback with the same automated messaging and the exact same thing occurred. My response was not acknowledged and the call was disconnected again. Poor customer service for the first time ever by SW and before the pandemic I was a frequent flyer. I hope this improves.

- Expensive for earlier flight

I LOVE flying SouthWest. Easy ap, quick flight to the beach from Nashville, and I enjoy the jokester flight attendants. (Love that part!!) I did make a mistake and booked our vacation to end by flying home on Fathers day. My ex-husband has been a great sport and hasn’t given me too much grief, but I know he’s bummed. I just logged on to see there is a flight that will get us home at 9am instead of 9pm. I’ve coordinated with his wife and we will surprise him with his sons being home to spend the special day together. On the flip side, my mistake is costing me roughly $500. :x I realllllllllllllllllly wish there was a “one time waive of fee for being mindless and not thinking of others” perk so I wouldn’t have been charged so much money for a flight that clearly had the open space.....but in the end, it was in fact MY error. And it will not stop me from continuing to fly SW or promoting the airline. I’m just salty for having to take responsibility for my own actions. Lol

- And you wonder why people get upset

I have flown for your airline for 20 years and never had an experience like this. First your airline boarding person decided to early board with no notice or change to your app boarding time. When I showed up on time almost the whole plane was already boarded at 10:25. I then questioned him and he told me to calm down and he had no idea what the policy was. I told him I had A boarding and when your app took time to download the boarding pass (due to it doing one at a time and I was with my family) he was an absolute jerk and said well it is not ready and let others go who were the last stragglers of C boarding. He did this two other times as I was waiting for your app to download my children’s boarding pass. I said to him “you are now being a jerk” to which he said well it wasn't going fast enough. I told him this is your app and how you have people board. He did not care and said oh well. Absolute horrible service! Your flight attendants on the plane did a fine job of helping me after this occurred and calmed me down. Due to this I had to split my family. And get jammed in the back.

- Flights from Chicago to Phoenix

I’ve flown with Southwest a few times & I was pleasantly pleased. The Flight Attendees were very kind to my very talkative grandson. They not only kept him amused, but kept the hot chocolate coming, even a package to go upon leaving the flight. He still raves, saying those were my friends. He says ,”they really cared about me Ms.T, they really did. I am now & always looking for senior discounts & or just discounted flights period from Chicago to Glendale via Phoenix Airport and there are never any listed. Saddens me that all other destinations have discounts. So I am wondering what’s the reasoning differences. When I fly from Chicago to Glendale via Phoenix Airport, those flights are always filled, as on my return flights also from Phoenix. I plan on flying to Glendale sometime after the middle of February from Chicago’s Midway Airport to Phoenix Airport to reach my destination of Glendale Arizona. Thanks in advance for taking time to read. Virginia Taylor again Thanks You ....

- Saving places without paying for early bird

When I began using Southwest, and learning your boarding system, I was faced with an unpleasant confrontation. I generally will pay $25 to get the early bird boarding, so that I can get a seat near the front. On 70% of the flights, when I start to sit down, the man (usually) says he is saving them for his family. The family who did not pay for early bird seating. flight attendants within earshot have been no help. The last like this happened to a questioned him. It is an unfair practice and forces me, a single traveler to sit further in the back. If the person is not there, the seat is free. I would think that you have had some disagreements among travelers due to your practice of allowing people to save seats. I have spoken to single women traveling on Southwest and they have a greed that it has happened to them many times. Please state verbally and in writing that there is no saving us seats. It seems quite simple measure that would fit well with your policy of first come first serve.

- Getting a boarding pass got worse

I’ve flown SW for many years and enjoyed how easy it makes things like check-in, etc. I just updated my app and find the changes to check-in very frustrating and, frankly, elitist. It used to be that I could check in for all parties on a single confirmation number, then print out each person’s ticket to bring to the airport. This was helpful when traveling with children who can’t reasonably be expected to manage their own boarding pass. Now, apparently, the only way to get a boarding pass is to save it to Apple Wallet (which I don’t use) and all boarding passes are saved to the same wallet. Since I don’t use Wallet, I don’t know how to distribute multiple passes to the various passengers. And what about people who don’t have reliable phones? Whose phone screens are damaged so the pass can’t be scanned at the gate? Why not just let people get their passes by email either on the app or via the website? Isn’t an app supposed to make things easier, not harder? This “upgrade” fails that basic test.

- Worst treatment ever!!!

Never have I ever been so poorly treated by Southwest Airlines. My husband and myself were suppose to leave Las Vegas headed back to Indianapolis on Monday Nov,1st at 6am. Instead we got a late email at 7pm October 30, informing us that are flight is cancelled and we won’t be able to fly out until the next day at 9:40 with a layover. Southwest refused to accommodate us with a hotel, food nor a different flight to a city close to indianapolis. We had just found out we lost our grandmother and couldn’t get home. Instead they offered a 100 love flight voucher as if that would cover another night at the Aria or food and drinks for another full day stay. We had to miss an extra day of work and had to pay an extra day of child care because we had no other way of getting to our children. No way of getting to our family when they needed us the most. Southwest left us with no options and they didn’t care. The service coordinators were unhelpful( Mary- Phoenix14 ) I’ve never been so poorly treated in my life. I’d never recommend anyone to fly them ever again. You all should be a ashamed of yourselves. 28YA9W

- Companion boarding pass

Remarkably, a couple of weeks after I left the review below, and gave a one-star rating to the app because of it, I got an email informing me that the app has been updated to address this limitation. Now, up to 8 people in a reservation recorded can check in and see their boarding passes on a single mobile phone/device. That’s amazing responsiveness, and I have adjusted my original star rating from one star to five stars ! I do not like that you require my traveling companion to download the Southwest mobile app, in order to see her mobile boarding pass. It would be preferable to allow me to see both my boarding pass, as well as my traveling companion’s boarding pass (who was booked in the same reservation record) on the Southwest mobile app on my phone. Instead, I can only see mine on my phone, and she was forced to download and setup the app on her phone in order to see her mobile boarding pass on her phone.

- Don’t Use App for Check-In

The last few times I’ve used this app for check in, I have had less than stellar, or responsive results. I’ll hover by my phone waiting for the minute to turn and then refresh the screen waiting for check-in to start. The minute turns, I refresh the screen and...”see agent at gate”. I go back to the home screen again, attempt to see there details of my trip and see the check in button and...”see agent at gate” comes up yet again. It’s not until the third time and about a minute of screen refreshing later that the check in button pops up along with a “C” or high “B” at best group boarding pass. I thought this was a one time fluke, but I’ve tried checking in over WiFi and over the network, and have had the same results twice in a row. I assume the experience must be better over a computer, so I’d heavily recommend using that if you don’t want a C boarding pass for trying to check in the first second you can. Otherwise, the app works fine, but since Southwest is open seating, check in responsiveness has an immense impact on the experience.

- Margie Parish

I LOVE SOUTHWEST. The past two flights your personnel has been especially amazing! From the outside check in hutch I greatly prefer, to having to use a wheelchair my first time ever after my 70th birthday people were so very very kind! On both trips Flight Attendants personally pushed my wheelchair to get me assistance to get to the next gate on time when there were tight turnaround times. They went totally out of their way with kindness, so I didn't fe like an 'old shoe'!! Their kindness and genuine care left my dignity in tact and It was 100 percent above and beyond the call of duty. I only wish they could know what a true blessing they were.....angels of mercy and care! I always try to fly Southwest and highly encourage others to as well, and will continue to appreciate such care especially during these trying COVID times!!! My sincerest appreciation for your whole Teams diligence and kind service! GIGI ❣️

- Early bird status

Paid extra money for my wife and I to take a trip to Fort Myers Florida. The day we left Ohio we knew there was a storm coming and we were glad we would be leaving before the storm hit. Well, left engine would not start and we were 3 hours late leaving Columbus. Got to Nashville where we were to transfer and of course missed our connecting flight! They put us on a flight back to Chicago, into the storm, where our next departure was delayed and we were among the last 3 people to board the plane!! Today I check in for the flight back to Columbus and after we paid for earlybird seating we are B6 and B7. So much for the extra money we paid!! No offer from Southwest to refund anything. Second time we have been in B. In case you don’t know all the family’s also board ahead of B section after A! My last time paying for earlybird and probably last flying with Southwest. Ps. I was a Southwest member!!!

- Southwest PUNISHES us for their delays

First off they delay our flight which in turn makes us miss our connecting flight. Which that isn’t even the main issue. We are told we have to recheck our bags for the new flight they assigned us because now we have to stay over night in the Denver airport because there are no more flights going out until morning. So we go get our bags from the terminal to then have to go back to the counter to recheck them back in and they tell us sorry you can only check your bags in 4 hours prior to departure. Well no one told us that when they told us we had to jump through all these hoops, so we leave our son back at the gate with all of our stuff because we didn’t want to have to take it all back through security AGAIN. Only to find out now we have to sit here for 3 hours with him by himself at the gate because they won’t let us check our bags in early. Their customer service and relations are HORRIBLE! How is it our fault that they delayed our flight and then won’t just forward our bag to the destination, then they won’t check them in early….. WORST FLYING EXPERIENCE EVER!!!

- Not as Good as the Website

Reasonable to navigate, but some functions are hard to find. It seems my flight is easy to find, but I cannot directly check in my companion fare person by direct link. The checking in the underage kids linked to my reservation requires me to exit app and check them in separate. The web page makes this simpler by at least showing their reservation numbers, but the app only shows the companion after some searching. And the dogs? Why can they not be checked in online? Just like a TSA document, flier status, etc, why can I not post their medical certificate and until it expires (assuming it’s not renewed), check them in online? You already charge me $95 each way for each 4# dog, take away my right to bring a carry on (22#), and then make me see an agent to add what extra review? Try to be a leader - change the process now, do not wait until “the industry” makes the move. Serve your customer needs first where it is a reasonable request.

- Some things I wish I could do

With string enough internet, updates are timely and booking is a clear process; the app has never failed me! But there are two things that would make it more convenient. 1. A Check In button below the next upcoming flight. If my confirmation number and travel information is in Trips, why do I still have to go to Check In and enter my confirmation and name? As someone who tries to wake up 24 hours before my flight in a panic to check in, this would be really nice. Unless they’re doing this on purpose. 2. I’d like to be able to keep travel funds in a place attached to my account then deduct from them when I book instead of constantly having to enter them as a payment option. I can save credit card info so why not travel funds? Simple shopping platforms apply credit saved to purchases and note the difference of values. This should be for browser and app options. I can also see this inconvenience as purposeful if they want folks to forget they have travel funds.

- Southwest app is useless

It makes no sense that you cannot change your flight reservations on the app. Instead you get an error message saying that you have to call them??? Other airline apps that I’ve used allow you to make changes through the app without any calls. Chat option is useless—no live person—-None! I attempted to call them numerous times and never got a callback and was told there was up to 120 minute wait times. After having my flight canceled three times I was unable to get a hold of anyone. And the phone number that pops up on the app is not even a mobile friendly tap to call number???? This is the 21st century and you can’t tap a phone number? Who designed this app? Also I had three flights booked with South West and they all show up in a random order. A 1-6-22 flight shows up first but the 1-5-22 pops up later. Also confirmation flight reservation numbers I received through email do not even show up in the app. You have to manually input your confirmation number in the app. Makes no sense. I hope someone from South West reads these reviews and improves their App.

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- From Australia

Hi I think you’re web site is great to use and very easy, the only one thing I find hard is trying to get to use my previous credits online,I find I need to call an operator to get them back and calling from Australia makes it hard. I really like the fact I can change my flights right up to the last 10 minutes before my flights. Your baggage allowance is really good compared with United and American Airlines only giving us 1 bag each, nothing else I can say except a great Airline and excellent value for money. Thanks Mal BT South Australia

- Checkin

Like any other airline, Southwest need to permit checkins for all the passengers who are on the same ticket with same reference number. This will save quite a bit of time for travellers by avoiding multiple logins and increases the efficiency. Airline also will benefit by improved image which will result in increased sales.

- Too easy

App is easy to navigate, find information and make changes to reservations. Flawless.

- Used to be good...

This was a good app. I could even access it from outside the US. But now whenever I try to type in a destination, it comes up with "Sorry we are having trouble accessing this content. Please check your connection and try again", and no cities come up when I type. My connection is fine and even though I am outside the country I was able to access it just fine before. Ugh. It's really really annoying.

- How can I retrieve my boarding pass?

I checked in via a laptop and can’t seem to retrieve my boarding pass to the mobile app.

- Southwest Airlines 5 Star

Being an overseas traveler I always book Southwest for our flights Great airline great service

- Totally Screwed

As an international traveller I could now not recommend SW airlines after a Shambolic travel experience. I am arriving 5 days late at my destination with no evidence of concern by the airline. Their disruption management is less than useful and the overall performance reminded me of travel in China 30 years ago. Totally screwed up!

- Genders...

When signing up there is no “non-binary” or “other” selection for gender In my case I am not either of those (I identify as male) but you may want to change that as it is discriminatory

- Great system

What a pleasure to find a company that is so easy and accommodating to its customers

- RicnRus

Very easy to navigate and user friendly.

- Love southwest

The apps great. Flights have been good and includes baggage. Very happy

- Awesome app

Quick and easy to follow 😊👍 recommended

- Simply the BEST !

I am not American, but I am here 4 months a year, and I only fly Southwest in USA !

- Awesome app

Easiest and awesome app to navigate ❤️

- How Airline Apps Should Be!

The Southwest app is fantastic, I love it. It's attractive to look at, easy to use, well laid out, has lots of functions and is free! Great job guys!

- Disappointing massive disruptions no online bot to speak to

There is no only bot or representative

- Mrs Debbie

Debbie, call center at 5:30am EST June 16, 2020 Debbie brought a smile to my face, God Bless Her

- Great App

Needs updating to show connecting flights and details

- App keep on crashing

Great!!! I'll be using Southwest for the first time in the next 24hrs and the app keeps crashing and reporting errors...

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- Just LUV It ❤️❤️

You guys follow what you preach - your Luv ticker symbol is very apt to what you do with every check in 👍👍👍 - 3 Cheers to you all !!

- Southwest tech knows

What a great app. Just started using it and the security is high and everything works as intended. Fields are intuitive and well thought out.

- Booking Flights

Mobile app not compatible for booking flights on iPhones ... A list flyer and am debating switching my go to airline due to this inconvenience. Only negative

- Maw flyyt

BLI wa-OAK ca so eeeezi to navigate the syyte

- Upgrade regret

Hello I had paid for upgrade and had not received any benefits no onboard drinks or preferred seating, nothing, as an extra for the additional $190 . I want to know what I received for this? Sincerely

- Easy to use

Super easy to navigate. App is reliable. 10/10 would recommend.

- So easy with SouthWest

This airline is so awesome, funny and relaxing…

- App works okay

Pretty quick and effective !

- Awesome experience with Southwest!

Transparent, no fee for changes, two bags free …. what else you need! Super excited to take my first Southwest flight! Thanks Southwest!

- Top Ranked

First time traveller. User friendly App that works with out any glitches.

- The Best Airline

Southwest makes everything from booking, checking in to boarding so easy and efficient. We LOVE southwest!!!

- Smooth

It is so complex to book and check in. I love the reminders to check in and it’s so easy to download the passes into my wallet.

- Love Southwest

I always fly Southwest…..the ability to change flights with no fee is a real bonus… Carolyn

- Awesome app.

Easy to change flights ….

- Not happy

Not letting us board our plane when it is literally right there at the gate. Really southwest???

- Booking

We have always had a good experience booking online with Southwest. Tell our friends you have the best airline! Find placing the date into the attestation for very confusing to complete, otherwise LOVE Southwest!

- First Timer

First time using South West, their booking website was so user friendly! Awesome

- Great prices

Looked on other flight search apps then found this one right on southwest app. Cheapest snd a nonstop

- Best airline ever

Had to change 3 times my flight, no additional fees! This airline should be the standard to all airlines!!!

- Booking

Just like to say as. Canadian who now flys out of Buffalo NY it’s a pleasure to use the Southwest Airlines app to book flights, it’s so easy and hassle free. I will recommend to all my friends and family. Bill Campbell

- Memory

The app doesn’t remember the confirmation number.

- Great

Great app easy to use. Happy customer! ❤️

- SW saved my bacon again.

My recent trip to New Orleans found me a little tardy arriving at the airport. The SW Skycap couldn’t put my luggage through so I went inside to the desk. They put a late check in label on my checked bag. Of course it showed up on final arrival even after a plane change. Solid #2 was when Norwegian cruise lines arrived 2 hours late in port, threatening my outbound flight. Norwegian kept me on the boat for 2 extra hours for no reason, so now I had to get to the airport 25 minutes away by taxi. Arriving at the SW gate I thought my plane was gone, missed my flight, had to stay overnight & find & buy another flight. Instead, my SW flight had been delayed, I waited an hour or so & everything worked out. SouthWest Airlines us my #1 choice for air travel. They get it done!

- Enjoyed check in

Love using the Web site and App Check in was a breeze. AC could take a few lessons.

- App difficult to navigate

If you are not a member ( just a guess), it is particularly difficult to create a mobile pass.

- Great care.

Southwest is so friendly with great customer service.

- Best Airline ever !!

Love Southwest they are the best!!

- So easy!

I travel out of Buffalo and exclusive to Southwest!!! I live in Toronto. Travelling out of YYZ is a challenging experience. I also travel with my Dog and they make it easy!!! Southwest all the way I say!

- Confusing

Can’t access mobile boarding passes

- Pleasant and helpful

Well organized, pleasant and helpful! Two free check in bags is such a treat. Always fly with Southwest if possible.

- 5 Stars All the Way

Love the Southwest experience. Have never had a bad experience yet. Right from start to finish it’s the best bang for your buck. Reliable, convenient, people oriented, great service. Thanks for all that you do!

- 👍

Wonderful, friendly, and great prices! Love Southwest!! We don’t get to fly too often but we always book Southwest!

- Known traveler number

Why can’t I include my known traveler number when I check in with your app? Such a pain and not obvious if it’s possible.

- App only in English

The SouthWest app seems to be available only in English. Tourists speaking other languages have difficulty using the app. It is easy to program the app in popular languages but your staff has not done this yet. For this reason I can only give 3 stars.

- Awesome app and airline

It has been so easy using the app to find out information and to check in Southwest is the only way to fly

- Not user friendly

Can’t find boarding pass

- SW you’re the greatest!

I’m a senior and have always felt secure flying SW. Thank you SOUTHWEST

- Check in

The process for checking in is quick and efficient

- No electronic boarding passes

Southwest is one of the only airlines that doesn’t provide electronic boarding passes using the app.

- Best app

Best app to use for booking

- Karen

Easy and efficient to use.

- Boarding pass

Should be able to get e boarding pass

- Canadian credit card doesn’t work and can put in postal code.

Canadian credit card doesn’t work and can put in postal code.

- Best airline ever

Best fares Most free bags Most flexibility Won’t fly any other airlines to Ft Lauderdale Fly around ten flights a year

- Checking in

I thought this app would have been easy for me to check in but it wouldn’t let me. Said I had to go to the Southwest counter or something like that. Had to go to the website. Wasted precious time checking in.

- App easy to use and helpful

I have found this app easy to navigate and has been helpful to me while travelling. I like the mobile boarding passes and I also like the checkin process.

- SouthWest Rocks

Keep Rocking your Awesomeness Southwest 💪🇺🇸💕

- Helpful App

This app is really helpful and makes things much easier.

- Boarding pass

Unable to retrieve boarding pass.

- Simple the best airline

Just in time service and great staff... simply my favorite airline!

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Southwest Airlines 10.1.2 Screenshots & Images

Southwest Airlines iphone, ipad, apple watch and apple tv screenshot images, pictures.

Southwest Airlines iphone images
Southwest Airlines iphone images
Southwest Airlines iphone images
Southwest Airlines iphone images
Southwest Airlines iphone images
Southwest Airlines iphone images

Southwest Airlines (Version 10.1.2) Install & Download

The applications Southwest Airlines was published in the category Travel on 2009-12-18 and was developed by Southwest Airlines Co. [Developer ID: 334693128]. This application file size is 150.62 MB. Southwest Airlines - Travel app posted on 2023-01-22 current version is 10.1.2 and works well on IOS 13.0 and high versions. Google Play ID: com.southwest.iphoneprod