Vrbo Vacation Rentals App Reviews

NIGHTMARE!!!. This company was an absolute nightmare. I booked a vacation and paid in full five months ago. Today I went to share the property link with a friend only it’s no where to be found. VRBO assured me that it was still booked and it had to be honored. Out of an abundance of caution I messaged the host and thank God I did. Their response is the property was sold, the rental was canceled, and VRBO should have contacted me. Not only did NO ONE contact me, I never got a refund of the money I paid, and the trip still showed “booked” on the app. Had I not done the leg work to really find out what was going on, id have shown up there next month with no where to stay!!!! No one seemed to think this was an issue. Everyone is pointing fingers and placing blame on the other parties and NO ONE was even slightly helpful. I had to call twice to get my refund processed which should have happened IMMEDIATELY upon sale of the property if they weren’t going to honor it! That was two months ago by the way that this sale took place. That would’ve given me three months to find a new place. But no here I am one month out looking for a place on a holiday weekend and begging for my money back. Absolute NIGHTMARE. Avoid this site at all costs! You can actually book it cheaper by booking it direct almost all the time just google search the address and find the property management company or social media pages! Learn from my experience - Save yourself the headache and money in fees!!!

The absolute worst company. Booked a house far away from my home 2 months in advance. Paid in full. On the day of, I contacted the host to get instructions, and he told me he is not honoring the booking. He said something about not knowing I was coming until I contacted him, but he DID take my money back when I booked. The customer service at VRBO was laughable. The usual runaround (over 2 hours waiting/speaking with them). Here’s what I learned: a host can not honor a booking for any reason, whenever they like. If they cancel on you the day of, you can’t book another VRBO place because there has to be 24 hour notice to book. On rep told me the problem was test I had booked for only one night (huh?). The next two said they had nothing to do with it. The customer service reps all told me (again and again), there is nothing VRBO can do about it, including trying to help you find another place. Which was a repeated lie- once I got to a “Supervisor” (after being hung up on) he said it is policy to try and find a hotel room in these situations. Nice consistency of message. Of course, the nearest hotel that was available 2 1/2 hours away. I’ve been a customer for a number of years and this is the way I was treated. Not one person expressed any real regret for this screw-up, no one took responsibility, and eventually I was told straight out- your on our own finding your own place, nothing we can do about it.

Believe me, please do not rent from VRBO. I have booked Jan2nd, 2024 to 6th through VRBO back in October, 2023 for Flagstaff, AZ trip for family and friends of 13 members. We have called host company REBL and VRBO several occasions for confirmation of attending parties, host, etc. prior to the trip even a day before the trip and both VRBO and REBL confirmed the booking confidently. Once we have arrived at the rental place, owner claimed he has never rented the place and we end up stranded at place 7 hours from home. Our family and friends hurdled up at restaurant and try to figure out the issue and resolution with both VRBO and REBL but both either put me on hold or hung up during the service call. With several tries (and I strongly believe VRBO service agents are not from US) for several hours into late night, they end up calling me to give me the refunds of the trip without help or compensation to cut the dialogue or agreement. Our family and friends end up staying at last min hotel and book the stay with AirBnB to continue our trip. I will never book again through VRBO as they weren’t taking any responsibility through their issue and only to cut the relationship when things go sour with their mistake. I am warning others who is thinking to book through them as I highly recommend to book through AirBnB or other reputable site rather than VRBO.

Deceived by Property owner and Vrbo. We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

Bad Service. I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.

Amazing experience! Ultimate place to unwind!. This is truly an amazing house to stay in. The owner has thought of every detail for ultimate relaxation. The house was very clean upon arrival and obtaining key and instructions for check in was incredibly simple. The owner quickly responded to any questions I had. As a mom of 3 kids vacations can be challenging. This house provided many different types of entertainment from ping pong, to paddle boat, to easy access to streaming platforms for entertainment, to chess and the ultimate house for hide and seek. Not to mention the lake with the floating dock that they jumped off 100 times. My kids never fought all weekend. Other important aspects were an incredibly well stocked kitchen, an amazing ice machine that never went empty, fast WiFi, and a high powered washer/dryer both upstairs and downstairs. Beds were comfy, hot water was endless and the view is absolutely stunning. I strongly recommend this gem to anyone looking for a fun filled and relaxing lake experience. The dates go quickly, so I will be reserving for next summer as soon as dates become available!

Vrbo. I rented a place in Dallas because we had a track meet and I reserved it on a Tuesday for Friday and Saturday. Everything went well until the day we went to Texas. I received a email saying that the place I rented was already booked and the owner said he was out of the country so he didn’t know it was booked. It’s been a month now and I’ve tried everything I can to get a refund and I’ve still haven’t received it what so ever. I don’t know how you can take $900 from someone and not give it back. I talked to the host and he said he’ll give me a free night for the inconvenience but then he text right back hours later saying it was rented for another two days. So I was in Texas with nowhere to stay. Vrbo it’s to hard to contact you guys about a problem but it’s easy to get your money took. I don’t like being lied too and rob for money. And shouldn’t take over a month to get your refund back when the place wasn’t available in the first place. So I had to pay more money getting a hotel where we don’t like to stay bc of Covid. I hope you guys can get this fixed. And when they do I’ll leave another review letting everyone know how it went.

Cool Features. So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

Disaster. We reserved this property for a family reunion one month ahead of traveling. At 9:02 A.M. on the day of our scheduled arrival, we received a text from Chris, the owner/host,explaining that they were unable to host us this weekend because the management software DOUBLE BOOKED THE PROPERTY!!! At this point, our dogs were already at the kennel, and the car was loaded for departure. The host was not sympathetic, but he gave us a phone number for VRBO’s customer service for stranded travelers. (Seriously? Does this happen a lot?) VRBO was UNHELPFUL, saying that they couldn’t help us find another property, but we should book hotel rooms for the family and send them the receipts. This wasn’t a good solution for our family reunion , so we wasted four hours calling everywhere and finally found a property with Vacasa to accommodate all of us. It was an extremely stressful experience and terrible start for our family trip which we had planned one month ahead. To add insult to injury, during the long weekend we continued to receive emails from VRBO, “How was your first night? Did you find everything OK? Christopher” The next day, “We hope you’ve enjoyed your stay at the Ranch” with check out instructions. What a mess! Beware of reserving this property, You may become a stranded traveler on your day of arrival. Never again.

The WORST company ever!!. Over a month before our trip, we booked a Marriott condo near Palm Springs, CA. Since we have children, we chose a condo with several pools. But to our surprise, three days before our trip, the host suddenly canceled our reservation without any explanation. I had to book another hotel in a hurry so I contacted Vrbo and they did nothing. They charge a cancellation fee if a customer cancels a reservation, but offer no guarantees to the customer if the host cancels a few days before the trip. The hosts can do whatever they want. I spoke with two customer service representatives and told them to have a supervisor contact me, but no one ever called me back. It says〝Bookings made on our site are protected with our Book With Confidence Guarantee” on their website. Yes! They just helped me FIND a property, did NOTHING for me, nor did they make any other hotel arrangements. I have traveled all over the world and I have never had such a bad experience. I don't want everyone who reads this review to have the same experience, so I advise you to never use this company. Also, the host 〝STR Timeshares, LLC” this small company in Florida owns Marriott timeshare rooms across the US, but if you make a reservation through the Vrbo, BE REALLY CAREFUL if this company is the host!!They don’t care about customer but only cares about their own profits!!

Visiting from Las Vegas. My husband and I came up for a short visit for a family event . This place was the best find . Very very clean relaxing place . Tony the host was amazing . He let you know he was there if in need of anything but you could tell he wanted to let you know you had all the privacy you wanted . Not only was the place clean but had everything you needed a home away from home . The bed was comfortable and coming from us that’s stating a lot because we have a sleep number at home so definitely like our beds to be comfy . This place had anything you needed to cook a meal if wanted and if missing any pan or right down to the measuring cup if not there the host would be sure to provide. We have travel to a lot of places Tony’s place is 100 out of 1-10 rating no joke . Definitely a super host with an amazing personality. Would definitely recommend this place to family or friend and will definitely be back . I think I covered enough of anyone’s question . Oh water pressure is perfect as well 10/10 Thank you Tony for an amazing home away from home .

Good property…but. This was a great property the only issue was that it was listed as having 4 bathrooms and it really only had 3. With 11 of use staying there it would have been nice having that extra bathroom to get all of us ready in the morning to get out of the house. When brought to the attention of the property owner they just blew it off which left a bad taste in our mouth for the owners. They tried to deny that it was listed that way but I then showed them proof that on two listing sites it was listed this way and still they just blew it off. We would have rented a different house had we known this up front. Other than that it was a good experience and the house had lots of room for all of us. Everything was clean and in working order. The only other thing I felt was strange was they want us to have to pool towels washed and folded before leaving and the bath towels started in the wash to save the housekeeper time but there was no laundry soap to do this with. We went and bought some but really if you want this in the future you should really provide the soap. Doing it and the request of doing it was no big deal but it shouldn’t be our responsibility to get the laundry soap to do it with.

Great Experience. We enjoyed our stay at this place with Korin as the host. I’m huge on customer service. Korin addressed ALL of our concerns and issues immediately. While there were a couple of issues, she had them resolved or a plan to have them resolved in a short period of time. AND, for our inconveniences, she VOLUNTARILY offered monetary compensation, which is rare these days (Don’t go in expecting compensation….that’s not realistic if you have an issue). The house seems recently renovated and super clean. It’s also spacious and well equipped. My oldest son and I made use of beer pong with the 10ft granite countertop. lol. The pool was straight dope. It was a great feature to our stay. The parking was nice and easy where you can drive all the way up to the front door. This made it easy for packing and unpacking the vehicles. The location to the beach was in walking distance, maybe two blocks. We didn’t walk cause I hate carrying stuff, so we drove and parking at the public beach near this house was easy to park. Ok, by now, you can tell we loved the experience and area. We’ll definitely be staying here again for family vacations. Great Job Korin.

Fees are RIDICULOUS, don’t bother.. Downloaded this in hopes it wasn’t as money hungry as AirBnB. It is somehow worse. Didn’t think it was possible. My total went from $495 to $1200 all from “fees.” I know fees are necessary to keep the app running, but come on people. There is no way on God’s green earth I will ever pay for something that is more than doubled from fees like “$125 - management fee” 🤡. Edit: After receiving a response from the developers, I’d like to expand just a bit. First off, I respect that you take the time to thoughtfully respond to reviews. I think it is a great idea to incorporate more transparency in your fees. It’s rather jarring seeing your total more than double, but if I knew why it doubled, I might be able to bring myself to buying it. What exactly is a “management fee” and how does that differ from the rest of the *expansive* list of fees? I don’t remember the rest of the fees but adding some type of information as to why those fees exist and what they are would at least be a good step in the right direction. Another thing, if price is solely dictated by the hosts then they need to be regulated. A $125 “management fee” is 25% of a $495 total price. That fee alone has added an additional quarter of what I’m already paying. That is ridiculous. So, hosts either need to be constrained within more reasonable percentages or outright denied from charging outlandish fees like this one —outlandish in my opinion, that is.

Predatory Booking. I booked a rental through VRBO in March 2022 and made the first payment on April 1 of $223. I was told the remaining balance would be due on June 10 and it would be around $1500. However to my surprise after attempting to make my payment over the phone with the actual rental agency I was notified that the total balance was more than $1700. I was told that in an email it was made clear to me that I would have this additional charge that I would have to make, however it was never explicitly stated (and I spoke with the rental company a handful of times since I booked to clarify details!!!). In addition to that, the invoice went to my spam mail (of which the customer service rep at the rental company stated “happens often”) and was told there wasn’t much that could be done and it was VRBO’s fault with their marketing. It’s quite unfortunate to me that VRBO would market in such a way that is harmful to the people booking with them, but that’s exactly what happened to me. Now I’m being forced to pay a service fee to the rental company in addition to the service fee I’ve already paid to VRBO in order to book - when none of this was explained upon booking. It’s predatory. Think about the people that can’t afford to pay the “hidden costs” associated with booking through agencies like this. Wild!

Lies. I used VRBO twice last year. One time was a Miami townhouse that was supposed to have a balcony with a hot tub and free wifi. Neither of those options were available. The second trip was way worse. I booked a one night stay in Chicago in August. The person renting the place listed a nice 1 bedroom that would have worked perfectly. That was just not true though. The renter had listed this property as a shared dwelling. The renter was there, wouldn’t leave and wouldn’t allow for private access to the property. He wouldn’t provide a key, there was no access to the house unless he was home and this was beyond bizarre. I chose not to stay there given that I’d be in essence in the next bedroom from him with no ability to keep him away from my space. I complained and got told it wasn’t a shared listing. I escalated the grievance to a “higher department” but didn’t get a response for over a week. At that point, the renter gave me a trash review for my stay although I never entered his property. I complained further to VRBO with no help. I don’t think anyone should have to share a home through this service and definitely not for several hundred dollars for a night. I now watched a VRBO commercial that said you’d get guaranteed privacy and wonder why they’d let that ad air when they don’t practice this in real life!

DO NOT USE VRBO TO RENT. I rented a Vrbo, and it was the worst experience of my entire life! I arrived at the property and it was absolutely filthy and they wouldn’t get anybody in until two days later to clean it. The second morning of our stay, the microwave caught fire and I spent over six hours on the phone with both VRBO and Vacasa, who they apparently use as a middleman between them and the property… only to have them say they would contact me they would keep me updated and they would replace the microwave, but surprise surprise they did not. On the last day of our stay, the sewer started back up into our room and once again I had to spend multiple hours on the phone with both casa and Vrbo in order to get it remedied. But surprise surprise it was not! They put all of the burden is on me as a consumer, and made me be their manager and it was basically a game of pass the buck. I finally got a good manager at Vacasa who took the issue seriously and gave us a refund. But VRBO is refusing to refund their $48 service fee. I’ve now spent countless hours, at least 12, on the phone trying to remedy the multiple issues we had. I will never rent through them again and will tell everyone I know what a terrible company they are and how they lack any kind of integrity or customer service skills.

Worst customer service. I was reading some of the reviews on here and I am shocked that there are so many positive things being said about Vrbo’s customer service. Unfortunately that was not my experience at all. I have never experienced such an awful customer service or I should say lack of. My family and I had an awful experience with our Vrbo rental, after many back and forth the owner gave us 2 Nights free( we stayed for only 2 night) however the balance was towards the cleaning and admin fee , $250 total. The main issues from this rental was that the house was not cleaned at all , they came the next day but during that time we had to leave the house and keep in mind we found d a dead mouse in the drawer. I escalated the issue with Vrbo , the process of even getting a claim is brutal , they finally sent me an email where I would provide all issues relating to the rental I have a full description with pictures , timeline etc. Once that was submitted I followed up for 3 weeks and every single time I followed up I was being told it was being worked on and escalated. Lies! I finally got on the phone and was told nothing was done on the case and nothing could be done , no supervisor to speak to no one to escalate it too, just “sorry no we cannot do anything.” Absurd. No apologies for the lies , no accountability. They really do not care. I will be deleting Vrbo and using Airbnb 100% for now on.

Guests and Hosts - This App Needs Help. As both a host and someone who books through both VRBO and Airbnb the VRBO app has slowly gotten worse. Here are the major issues with the app from a hosting perspective. By the way I’m using the latest iPhone pro. Finding messages is horrible. You are notified and then you have to search for it an often when you run a search it will indicate the search failed (with something like a first name search). If it’s a new message why isn’t the first message in the inbox? Additionally, you cannot schedule messages to go to guests. This feature is in Airbnb and it makes it easier to automate message delivery. When it comes to listing - you are limited by the amount of text to enter house rules, so you have to send a separate document in a pdf (very clunky). It also doesn’t yet have a feature to list if your property has EV charging. The app often logs you out for some reason. Last week it couldn’t retrieve any messages and the app had to be reinstalled on every phone and tablet my group uses to manage reservations through VRBO. I really feel like VRBO needs to work on this app and develop a new version with both guests and hosts in mind. If the app continues to be problematic it will lead to people just not using it or directing people to use a competitor.

Unacceptable customer service experiences. The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.

Could use some work. Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

Beautiful house in Rio. Just stayed here for six nights with a group of friends and we thoroughly enjoyed the house. It was our first time to Rio and at times, we wanted to just hang out at the house rather than explore Rio because it was so nice. We of course, did both. The house itself belongs in Architectural Digest as it is beautifully designed and well kept. The top floor with the outdoor spaces on either side was incredible and we spent most of our time here while at the house. The housekeeper was around in the mornings and made breakfast. She was very friendly and helpful. We hired the driver Leonardo for the week as recommended by owner and he was excellent. I highly recommend using Leonardo especially if you have group of people. He made getting around town so easy. Owner Eduardo also was readily available via text for issues and any needs. He also left a very detailed guide/rule list in the house which was quite useful. We ate at several of the restaurants that he recommended and they were all amazing!! I would highly recommend staying here if you are visiting Rio!!

Gave me the runaround about my points. I was told I would get a 60 point bonus for downloading the app. After speaking with customer service several times, they claimed they already gave me 15 and tried to leave it at that. I further explained that not only had they not given me 15,” but that the offer was for 60. They asked me for a screenshot. I was not aware I would need a screen shot to redeem what they had offered. They finally said they would “give me the 45” since they still insisted they had already given my 15. By then, I chose to settle as I was annoyed at them wasting my time. I received an e-mail asking to send them the information they had requested. There was no request for information so I emailed them back asking what information they where referring too. The send another email a couple of days later asking the same thing. Once again, I emailed them back asking what information they where referring to. They sent the email a third time. I responded the same. A few days later I got an email to inform me that since I was not responding to their emails that they are closing my case. No points. I decided at that point that if this is the way they conduct their business, I can go elsewhere. I prefer to give my business to a company that doesn’t lie about their perks and does not give people the run around. What a waste of time.

Vrbo will scam you. If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!

Wish I could give ZERO stars. TRAVELERS BEWARE I’m giving this a 1 star only because I can’t give zero. The house I rented in Macon Georgia was absolutely nothing like it was advertised. The furniture was burned with cigarettes and broken- the furniture in the kitchen was broken to the point that it was dangerous. There was a huge hole in the deck walking up to the door that almost cost me an ankle fracture. I called the owner and she refused to refund my deposit so I began my nightmare attempt to contact customer service at VRBO. Not only did my “please hold for 15 minutes” turn into an hour and twelve minute hold waiting to talk with a customer service agent who not only had no interest in resolving my issue, when I asked for a supervisor, I was told that she would have one return my call within 4 hours because they were all too busy. That was 9 hours ago. When you call the wait times are so long that you’re in outraged to quit. The online chat help is no help either. They keep you online for an extended amount of time only to tell you to call the customer service line. I have now been at this for 8 hours non-stop just trying to get someone to help. I would be a fool to use this service or it’s glitchy app ever again. TRAVELER BEWARE!! There is absolutely no protection from the owners misrepresentation of their property nor VRBO’s complete lack of concern for the people using their service.

Childhood life revisited. The house I rented popped up and VRBO only tells you the city. It was in my childhood home and I popped for about double what a motel would cost. Much to my surprise it was a childhood friends home that I’d roamed the halls and staircase as a child. If you want a full house experience and you want to be wowed at every turn and the cleanliness and accessibility to everything, walking distance 1/4 block to best breakfast in WV, but walking distances to the Ohio River, shopping plazas, world famous handmade and dipped Austin’s Ice cream. If your a nature person you literally are only blocks from 12 Pole creek and the Ohio River. This city merges with KY Ohio and of course ALMOST HEAVEN! The bed when you wake you’ll look around to see if you are there. I can’t say enough about this simple but elegant home and the host is there through any needs. Feel secure because there are Ring Doorbells to remain safe and oh I forgot to mention the front porch, so many of my friends now retired and I hadn’t seen were walking to the senior center and I’d say hey (my name) and they wow I can’t believe it’s been this long!

Wish I could give 0 stars. I was “double booked” for a weekend stay. 3 weeks later i still haven't received my money back and all i can get from customer service is that someone is “working on it” i spoke with the host who then told me this wasn’t even her listing. She didn’t get paid for my booking and that i was scammed. VRBO has acted like they do not care and they do not want to give my money back. There is actually something on the website that states “"Wrongful Denial of Entry." means that a Protected Traveler has made a deposit (if required) and/or full payment (if required) to an Advertiser for a rental property that is listed on a HomeAway Site but (i) the Protected Traveler is wrongfully denied access to the subject property at the start of or during the rental term as the result of the intentional and/or wrongful act of the advertiser, and ii) the Protected Traveler's deposit and/or payment (or appropriate portion thereof) is not refunded and is wrongfully withheld by the Advertiser. An example of this Protected Incident includes where the Advertiser "double books" the subject property to two or more travelers for the same time period(s).” And then goes to say you can get your money back. Do not trust that because it’s been almost 3 weeks and nothing. They even offered to find us somewhere else to stay but then told us it was “out of budget” so that we would have to pay our own way to find somewhere. Trip fully ruined. NEVER USE VRBO!

Sharon. I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.

Quick Trip to the Beach. Very nice place to stay. Only downside was the mattress was outdated and needed to be replaced. We slept good though. The toilet paper roll holder was broke and the cleaning staff just put it back on the holder like it was ok so when I tried to take the paper off to use it, it fell off onto the floor. There was one porch chair that was broke and needs to be replaced. But it was just my husband and me so we didn’t need it. Other than simple fixes that come with routine upkeep, it was a great quick vacation. All kitchen appliances worked and plenty of utensils to cook with. We always try and cook meals in instead of going out to eat. Great weather and easy access to pools and beach. Some people had trouble with one elevator getting stuck between floors a couple of times but we never had a problem. Security was always walking and checking things. People were using the outside grills every night, but never had a problem with loud music or unruly people. Very nice for families with children or just adult get away!! Easy access to restaurants, Walmart, dollar general, or places to buy seafood to cook at the condo! The 5&10 store by Walmart is a great place to get stuff you may have forgot!

Vrbo left my family with Accommodation after confirming the stay three days prior!. Vrbo confirmed my stay in Richmond/Vancouver, B.C. 3 days prior to my vacation with one of their properties . When I arrived at the site, there were no host. The house was emptied and looked disarrayed. By the time I communicated with three different agents, 2 by text and 1 on the phone, I wasted 4 hours and it was getting late. The agents could never contact the host. Vrbo agents could not find an alternative accommodation for me since most hotel rooms were book because of the Rolling Stone concert. I was left to find a hotel stay late on July 4, 2024. Vrbo told me to get my own hotel stay and Vrbo will cover the difference. A Vrbo Resolution Team will contact me soon. Well, this too was a joke! I finally found 3 different properties for my vacation. Paul, the Resolution Team emailed me that they will not do anything for me because I used Hotwire to find my hotel rooms and not one of their partners’ applications which the other agents did not mentioned to me earlier. This is the way Vrbo’s business practice is!!!!! They tried to shed their their responsibilities to help me find alternative accommodation. They lied about covering the difference. Vrbo ruined my vacation. I hope everyone don’t fall into Vrbo trap about furnishing accommodation. They blamed that on the host.

Best Kept Secret!. Not only is Roatan a hidden gem, so is the Lazy A house! This our is second year in a row to visit Roatan and this house did NOT disappoint. The house is on the beach with picturesque views from morning to sunset! I could have slept on the patio, literally! The house was clean and the beds were great. The kitchen is fully stocked with equipment. The snorkeling off the dock was awesome!!! We saw many starfish and lobsters. Clearwater diving is amazing and walking distance down the beach. Their diver-to-guide ratios are so small that it practically felt like a private dive. There are several restaurants within walking distance. It’s halfway between the popular West Bay and West End. Water taxis go by the dock every few minutes. Sarah and Mary were extremely responsive and had no issues checking in or out. Sarah will make sure airport transportation is set stress free! Dixie is a private chef that will come over and cook the most amazing island meals (very reasonable)! We have used her 2 years in a row! Overall, best location and house! We are already checking our calendars of when we can return! Thanks again Sarah!

Attachment issue. I’ve been using the Vrbo app to manage a recent booking, and while the interface is generally easy to navigate for viewing property details and booking, I ran into a major issue that’s left me frustrated. I needed to send signed documents to my host through the inbox, but there’s no attachment option—no paperclip, camera, or gallery icon—despite Vrbo’s help pages claiming this feature exists. This problem persists on both my iPhone and my wife’s, even after updating and checking permissions. It’s disappointing that a core function like attaching files is either missing or buggy, especially for something as important as completing a booking. The app’s support resources suggest reinstalling or using the website as a workaround, which worked via email, but it’s inconvenient to jump through hoops when the app should handle this seamlessly. Customer support was responsive when contacted, but the lack of an in-app fix feels like a oversight. On the plus side, the booking process was smooth, and the chat feature with hosts is handy when it works. However, for an app that relies on clear communication, the inconsistent attachment feature needs urgent attention. Hopefully, future updates will resolve this—until then, it’s a hassle that detracts from an otherwise decent experience.

Great view at Canyon Lake. Visited for 5 nights to attend our son’s wedding. Our family enjoyed the location, breath taking scenic views, so peaceful & quiet, no road noise @ all, many deer roaming all around, open space floor plans although downstairs master bath is far from the master bedroom, huge counter top in dining room, comfortable beds & sofas, excellent WiFi, the air condition worked great, plenty of fans also that we didn’t use however were readily available & plenty of pillows and blankets. Opportunities for the property, replace light bulbs & dust light fixtures & make sure every light fixture functions, especially in the showers, provide more washcloths, sweep under beds, mow the grass (over 1 foot tall) when pets pay to be guests they should have grassy space for their needs also and check hot water temperature in the kitchen sink. Our family enjoyed Las Barcas delivery of mexican food & a pontoon boat rental from Canyon Lake Jet Ski & Boat Rental to help us chill after all the festivities. Would definitely stay here again if we needed that much space as would be perfect for a multi family stay.

Technical Glitch Nightmare. Due to an error on my part, which was a typo on the email address when making a reservation, the reservation didn’t show up in my trips. I called Vrbo and they were able to forward the confirmation email to my correct email. But they could not change the email on the reservation as their system was having technical difficulties and they could not add it to my account cause it is an Apple account. I called again a few days later, still they are having technical difficulties and cannot change address on reservation. I am not comfortable with a stranger having access to my reservation so I asked to cancel the reservation and rebook with correct email. I cannot cancel through the site because the reservation is not part of my account. Customer service tried and said they could not cancel because the account connected to the wrong email is not setup. My recourse is to connect directly with Vrbo host and see if they can and would change the email on their end so I could get updates and any other communication or I can dispute the charge through my credit card. Customer service left a message for the host, but haven’t heard anything yet. I will try to call on Monday to see if that will work out, though not a fan of the idea. if that doesn’t work out I’ll have to call the bank. On a good note the 2 customer service reps were pleasant, understanding and tried to help, though they didn’t have the tools to resolve the issue.

Scammed. Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

Pics very accurate, however details disappointing. We are very seasoned travelers & VRBO users. Thus, this is a fair review. Our group of 6 adults (ages 50 to 60) stayed 2 nights at this well described 3 story home. Nice off street parking in front of home & neighborhood felt safe. First thing we found was a dirty/used pan in the oven. Sent message to owner. No response. Our group sat down to play cards…. 2 of the six chairs around kitchen table were unusable as the frame/legs were wobbly. Sent message to owner, no response. Next morning, decided to jump in the shower…. Read your instructions carefully as the towels are in the 2nd guest room’s closet! (Towels not set out in each individual bath) SOOO… had to wake our friends to retrieve our towels… or rags?? They were soooo thin, a few stains, 2 towels were ripped, one with a full corner gone. Not enough full size towels for 6 adults, so I used 3 small ones. Messaged owner, no response. 2nd bedroom has a nice ceiling fan, which our friends wanted to use at night, however could not as the remote had no batteries & we looked for batteries, no luck. The chairs & towels were our main disappointment. The kitchen was nicely stocked if you were to do any cooking, we did not. Very unusual for an owner to not respond. Had we had some communication, this review would of been a 4. Unfortunately its a 3…. Have never given a 3.

51enchanted valley. cleaning needs to be done before renters arrive. Deck table and chairs beer can with cigarette butts. front walk, never swept grass overgrown. Inside stove absolutely disgusting drawer understove absolutely disgusting. Bottom and inside of some pans deplorable kitchen supplies inadequate no sponge no cleaning dishwashing liquid there is no dishwasher so you have to do it yourself but you need supplies no potholders, 1 dirty kitchentowel, no dish rags just two face cloth and no face cloth for anyone else to use two hand towels and a mix Match of large towels. Someones soap left in the front bathroom shower. Nobody’s gonna use anybody else soap that’s been left behind. In the bathroom and the kitchen hand soap watered down extensively. Bathroom floor needs a good cleaning and borders around the floor. toilets extremely small sort of like you were in a moving mobile home. Pillows some could use replacement. Master bedrooms, bed very hard. Living room furniture again made for short people. One of the backs of the kitchen chairs is loose needs to be glued. tablecloth in the kitchen under the plastic needs to be washed, arrived and their stains on it yuck. Trust me when I say I left the house cleaner than I received the house. There is no washer and dryer. Good things the kitchen water tank to get freshwater. That was a great blankets were good. Good size rooms. Plenty of hot water. Overpriced for the condition we found it in.

Beautiful condo right on the beach. This condo in Ormond Beach, Florida was fabulous. Three large bedrooms each with its own bathroom. The kitchen is very large and up-to-date with a beautiful countertops, cabinets, and with anything you could possibly want to enjoy your meals. There’s a balcony outside the main living room and also outside the largest bedroom. Condo was sparkling clean, as well. The host was very kind and easy to communicate with. She provided great information before our trip and met us at the condo when we arrived. Check in and check out processes were very, very easy and quick. And the location is perfect for those who want to enjoy the ocean and the beaches. It’s a very short walk across the boardwalk to the beach. The host has stocked all sorts of outdoor equipment. There were umbrellas, chairs, beach, games, beach towels, etc. The beach is absolutely beautiful and so was the ocean. There were fairly large waves. We were there in July 2024 and the beach is not that crowded. There was a lot of room to spread out and be far away from other people on the beach. We hope to be back in the next year. I cannot recommend this condo enough!

Cranberry Cabin. The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

Absolutely Perfect. The condo is exactly like it is in the photos. We were greeted with a wonderful welcome basket filled with local goodies ie: Leia, Cookies, chocolates, coffee ect. The owners were meticulous in providing anything extra we could possibly need. We are from the island and travel back often to visit our children and grandchildren. This was the perfect location to spend quality time together. We particularly enjoyed the daily Koi feedings, the pools, hot tubs and barbecue areas along with the safety and protection of the lagoon. There were plenty of towels, beach towels, beach chairs and even a beach wagon and umbrellas that were very much appreciated. We made use of some of the kitchen extras like hand mixer and muffin tin to cook our own meals. The cross breeze and lanais on both sides really was quite luxurious. The owners were exceptionally quick to respond to all communication and the condo staff went above and beyond in helping us to check in and showing us around. There are plenty of dining options around Ko Olina and any groceries were super convenient and in very close proximity. Easy on and off of the highway too. This condo exceeded our expectations.

Do not use Vrbo. My husband and I booked a condo for a family vacation and Vrbo emailed us our confirmation number and information for the booking, and our card was charged for the condo. We arrived at our destination and hadn’t heard from the property about check-in. Vrbo pushed us off to the property manager (who was extremely rude), who then pushed us off to another Vacasa rental person who informed us that there was no booking for us and they had already filled the condo vacancies for the weekend. He stated that the confirmation number from Vrbo was not a valid number in their system and there was no record of our booking. Then he pushed us back to Vrbo for answers. During this time, we were waiting in 95 degree weather with nowhere to check into because of Vrbo’s mistake. We then waited on hold for at least 30 minutes, and finally, a Vrbo representative answered our call. This individual didn’t seem concerned at all about the inconvenience due to the mistake on Vrbo’s part and just wanted to issue a refund and end the call. This experience was terrible and we will never book with Vrbo again. Be wary if you use this company for booking, they do not care about the customers who book through them.

Heaven in Puerto Vallarta. We have stayed at this condo in the beautiful Sayan Beach building for the last 3 summers. We keep coming back for many reasons. The first being the owner, John, and his manager Mercedes are amazing to work with. They have arranged transport to and from the airport for a reasonable fee and are readily available to answer questions and assist as needed. Second the location is absolutely beautiful! There are two gorgeous pools, one below overlooking the ocean and the rooftop pool which has the most beautiful view of Banderas Bay. The staff at Sayan beach are very friendly and helpful. They can arrange any adventures you want for a reasonable price. There is also 2 restaurants that serve delicious food and drinks again for a very reasonable price. We find ourselves staying on the property more and more to enjoy the pools, views, and great food/drink service. Thirdly the condo is beautiful, spacious, and has all the amenities you would need. Lastly the location is a 5 minute inexpensive Uber ride to the romantic zone which has an amazing array of restaurants and shopping. Don’t miss out on booking this place, you will not regret it!! We can’t wait until we can return again! Thank you John and team!!

Worst experience ever. I never write reviews but for this instance I have to. This was/is by far the worst experience ever. First off I booked and paid for my house in December and my travels was in April. On the day we were supposed to be checking in I contacted the host and was told that someone had already checked into the house that I booked over 4 months ago. So I immediately called VRBO and was booked into a hotel we’re now we are on separate rooms and only for one night when I had the house for the entire weekend, checking in Saturday and checking out Monday. We have to be out by 11, I was told that I would be contacted with information on where to check in, it is now Sunday morning and I have still not heard anything. Problem one, we all had separate rooms, now we are sharing rooms, problem two we are coming from out of state, and have another person coming in today. Problem three we had things planned for today and now we have to move hotels and maybe losing and having to pay more money. Because now we have to figure out how to pick up a fourth person with luggage and have all four of us in the car with all of our luggage and carry on. The way that I have this planned out we would not have had any of these issues. As of now I have called 3 times and have gotten no resolution!!!!

Do not trust, you might be recorded for your entire stay. VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

Messaging mishap. We booked a home for our daughters wedding in San Diego in Jan for May. On the message site we received confirmation of booking through Avant Stay and also we received messages from another person named Ryan Michaels. It appeared Ryan was the owner and Avant Stay the manager of the property. We conversed with Ryan several times throughout the months leading to May. I noticed a discrepancy in dates and address at least 3 times in our conversations. I kept asking Ryan if we had the right home? He said yes. He never double checked and vrbo doesn’t require the people messaging clients to check bookings. The day of travel (we are on the tarmac) Ryan messages me we don’t have a booking with him! I can’t call anyone now since I am on a plane. Mind you 5-9 I asked all these questions with him stating I still had a reservation. We did not know we still had a place to stay at the avant- stay location until we landed in San Diego. This should never happen. I called avant- stay and vrbo for some compensation for the stress and calls I had to make on day of arrival due to their site error and got met with it is all your fault. This was sounding like a scam and we were very worried. House was mediocre with unsafe conditions for a child to be in. Buyer beware of using these sites. Vrbo should have checks and balances.

Double booked on NYE after driving 9 hrs. We had a trip to NOLA planned for NYE and the Sugar Bowl and drove 9 hours to our rental home that we booked a month in advance. We arrived a half hour early and just waited in the car for instructions. At our check in time, we were unable to access the home and we’re not given instructions, so we called the host, only to find out that someone else was already staying there and wouldn’t be leaving until the next day. It was a 2 night stay on NYE and New Year’s Day. Do you know how hard it is to find a hotel with 2 available rooms on NYE in a city that hosts the Sugar Bowl?? We ended up paying $1000 out of pocket for a hotel. The whole point of renting a house is to see our friends that we traveled with. The host was nice, but this was her fault for not checking to see if she had double bookings. VRBO customer service was absolutely horrendous. We were on the phone for 3.5 hours, being placed on hold for a half hour at a time and being hung up on, we were getting the run around simply trying to cancel our reservation. They finally canceled it and issued a refund that would take up to 15 biz days. They wouldn’t cover our extra expense for the hotel and didn’t have another home to let us stay in. We will never use them again.

Rude hosts, Terrible Customer Service - use Airbnb. First time trying to book using VRBO and won’t be using it anymore. I made a request for five nights that were available on the app and just assumed I was done. Less than a day later the Premier Host updated my stay to the next day for $10,000 a night. I couldn’t cancel because it was outside the cancellation window so I call VRBO customer service. The agent I talked to couldn’t do anything to cancel but said that even though it said my payment was scheduled for $6000 (half the total plus fees and taxes) that it shouldn’t charge me but I should call back tomorrow (guessing I had an after hours agent). I called back the next day and the agent contacted the host and then came back to me and said that I didn’t respond quick enough to the host (again who is premier) saying the dates were no longer available and that they had accidentally updated the dates to the next day and the nightly total to $10,000 a night. I am baffled the agent didn’t see any issue with this and asked for a supervisor. They said it would have to be scheduled for the next 24-72 hours. I said I would like to speak to one now and got out on hold and then the call disconnected. Why did the host not just reject my offer if it was truly unavailable minutes after I requested it?

Ice Storm in the PNW. The ice storm in the Pacific Northwest caused all flights to be cancelled. This were not able to use the VRBO I rented for the week of Christmas. I reached out to VRBO, as I have done in cases of emergency weather like this on Airbnb (Airbnb has fully refunded in similar situations), and VRBO said nothing could be done on their end unless the host decided to come to a resolution and give a refund. We decided to catch a flight a few days after Christmas, the earliest that was available to book. I told the host, and she said that VRBO notified her to cancel and that she was going to put the place back up as available. Our intention was to just pay for the full stay and only stay half the time since no refunds were accepted. The host decided she wanted to make extra money by canceling our booking, keeping our money (since it was past the refundable periods under VRBO apologies), and opening it up for others to book. VRBO is not doing anything about this. So we lost all of the money and now have no place to stay when we come. We will need to spend more to book another place due to our host’s decision. We do not recommend using VRBO due to their policies that allow hosts to take your money like this and have no consideration for guests. We will not be using VRBO again and hope this can help anyone considering it to avoid it. That way this doesn’t happen to you, too.

FIX YOUR EMAIL VERIFICATION. How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

High Point Rosemary Fl. Went here on April 2nd - 9th 2022 for Spring Break. Had gone previous year so went back to same place to stay. This trip was different as far as the stay. They hired new security guards that made it feel more like a jail than vacation. We were not allowed any guests to come visit us in our room or any areas on the property. We rented bikes on the property and because they were left by the door the bikes were taken and put into a locked gate but no one let us know where our bikes had been moved to. We lost a couple of days of our bike rental because of this. A security guard there took two of our bands from us so we had two people that couldn’t get in or out unless someone else was with them. The security guard told us that the owner would have to come to get the bands back. We called the property manager right then to let them know. I was told a few days later by the property manager that the bands were lost or misplaced(by the security guards) but they wanted me to replace two bands at $300 after there insurance claim that I purchased beforehand was denied. In my discussions with the property manager I was shamed by her and told to stay somewhere else from here on out for something that wasn’t my fault. Needless to say this was $9000 for one week. Irresponsible security guards and property managers. Very disappointed.

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worst app!. I booked for a beach holiday, and cancelled because the listing was still available on AirBnb on the 5th of oct. it’s now the 16th of october and my refund request hasn’t even been looked at, let alone processed. No protection for people who are booking. Horrible.

Lovely new home. Really enjoyed our stay in this beautiful home. Everything we needed was just there to use. The outlook over the bush setting is superb. Thanks for the very comfortable stay. 😄

Gliche and technical errors. The site is very gliche and since I complained about not receiving my payment on time I have found messages on my listing saying “this property is unavailable due to a technical problem. Pleas explore other properties” Not at all happy

Don’t even deserve one star. Booked a room with a vendor and then decided I needed a bigger room so I booked a bigger room with the same vendor and requested a cancellation on the smaller room. A month on, hundreds of dollars spent on international calls to Vbro, the smaller room is still not cancelled. Worst part is that Vbro team hangs up on me when they don’t know what to do!!!!! All those security labels on their site are a SCAM!!!! Buyer beware!!!!

Disappointing Review ☹️. Furniture was dirty, the bbq rusty and dirty, the outdoor furniture dirty and rusty, cutlery and plates were dirty as well. The towels smelled and needed to be rewashed in the washing machine. When you advise the host about it all she says is sorry not really good enough if you pay over $6,000 for 10 days. If you wish to extend you’re stay the response from the host is quick but when you ask for the bond back you hear nothing even when you have recorded videos and took photos of the condition the property was left in. Very disappointed to say the least. Location was good and the only reason I gave a 1 ⭐️.

Can’t load messages!!!. Whilst this is a good service the app itself is rubbish. I can’t load any messages and get the check in details of my accommodation. Luckily I have the owners phone number from a previous stay otherwise I would be screwed. Please fix up your up VRbo

Fantastic stay. Once again we had a fantastic few days enjoying the house and waterfront. The place caters well for large and extended families and we hope to be back to enjoy again. Definitely recommend.

Not user friendly. This site is terrible to use, I have been trying to cancel a trip for 2 days and it keeps sending me in circles! Not impressed

Nightmare. Cant access my booking to cancel and obtain a refund since yesterday. Something wrong with their website

Switching. I find it difficult to switch from travel to hosting, this app is difficult to use compared to others in the same market

Too many issues. Over it. I am an owner but whenever i need to block a date I too frequently encounter problems with the App. I am owner it and currently trying to cancel my owner arrangements with VRBO, too few bookings and too many problems with the App. Sorry just reached the end of my patience.

Poor user support and protection. Basically, use this service and you might have a great holiday, or have it completely destroyed at your cost. Vrbo on face value is an excellent service like most other applications of this nature. Vrbo offer cancellation policies for the house owners/managers as well as protection in the event anything goes wrong. For the customer however there is absolutely none. They can cancel your holiday last minute and destroy your holiday. You will not receive any assistance or compensation for lost flights, or any other cost. At most, they offer an apology and tell you that it is not their responsibility. Vrbo does not allow reviews to the house owner/manager in this case either, ensuring that you think you are getting the best service, when in fact the accommodation you’ve booked has a very poor reputation.

Not user friendly. I installed the app on my iPhone and keeps bringing up a message Sorry, something went wrong on our end. Try again. It doesn’t allow me to get into the property details I need for a trip I am taking in less than 3.5 hours and I’ve been trying for hours. Not happy!

Don’t use this app. Terrible app. No help or communication. When looking for accommodation in Australia was not advised quoted rate was USD until saw it deducted in PayPal. Spoke to property owner looks like this app has made about $100 on this. What a scam!

Great App. Easy to book and pay

Totally unreliable. This app has a super disorganised back end - I was trying to book a house for hours and kept getting wrong pricing, houses that were in fact booked but showing available….then comparing some properties to the same ones listed on Airbnb and seeing them on VRDO HUNDREDS of dollars more expensive! Avoid. Stick to airbnb if you want to know you’re safely booking reliable accommodation.

Terrible company with no control over their hosts. Host illegally charged extra costs after we left and VRBO could do nothing about it. Will never use them again!

Stranded. I was given 30 mins notice that my accommodation was no longer available even though it had not been available since January. As I was then classed as a ‘stranded’ customer I was told I would get immediate assistance. I am still awaiting a call 24hrs later

Cancellation problems. Getting no where with cancelling my booking. There’s no one to contact and it keeps saying there’s a problem on the app try again

Never works!. It’s not like I’ve got an old iPad it’s only four months old so it’s completely up-to-date. But this app is frustrating! Great concept but never works! Always freezes, I’ve re-loaded, refreshed, deleted and re-instated the app that many times I’ve lost count! None of their customer service know anything about the app, I’ve lost all my messages in the inbox and any of my reviews. Fix the issues!

Never find my booked trip. I booked a trip and am forced to download the app to manage the booking, but it never finds my trip in the app. I had a few conversations with the host which showed in the Inbox, but the host never replied, not sure if the messages have actually sent! Very frustrating

Useless app. The app doesn’t work. It just passes me Around different apps that you’ve made us download and delete. Now I can’t use the website on the phone without using the app. You’ve lost all business.

The WORST experience!. Firstly, when I arrived. The place was nowhere to be seen. No one even sent me a address to the place or details. $80 a night?! And first encounter ,no a very nice way to start of my week. Then spent approximately 4-5 hours on the phone with a people telling me for my Id and it didn’t really help. Afterwards, I eventually entered the home looked outside and there was a random camper van? Someone was living in. Anyway in the website, they told me it included free breakfast. After 5 hours on the phone I was so excited to finally eat! Then realising the food was stale. And NOT very appealing for my family.. after I checked the rooms. And the sheets were old and stained and who, god knows what’s on them. Anyway I don’t want to be rude but DON’T ever spend you’re money on this. I think there are some better accommodations that you can spend on. Me and family are not very happy.

Beautiful Apartment & wonderful host. This apartment is located in an excellent position ,close walking distance to the beach, shops, restaurants and train station. It is bright and sunny ,clean and comfortable with a lovely view of the beach so you can sit on the balcony relaxing with a glass of cava kindly provided by the host Flori. The apartment feels like a home with everything you might need in a kitchen .. although the restaurants are so good in Sitges you probably won’t cook . Flori is a lovely ,kind thoughtful host , she answered all my questions quickly ,with the help of Google translate on WhatsApp it was easy to communicate from English to Spanish. I will definitely return, Thankyou Flori for an amazing stay.

Shocking. The app allows the property owner to cancel using any feeble excuse possible, deposits taken straight away and refunds take 15 days to process. Account cancelled and I will never use this app again after two bookings cancelled on the same day.

Ok but. Has an invite friends option bit it doesn’t work

Terrible. Every place I booked cancelled on me because they had a “double booking”, then rated me poorly when I haven’t ever even used the service or successfully stayed at a place.

Absolute peace. What an amazing place! We had such a relaxing time. You truly feel part of nature in this well maintained house. Will definitely return in the future..

I want out!. Very disappointed. Difficult to navigate. Seems impossible to get direct contact. Can’t cancel account and entry.

Matthew Berwick. What a fantastic app for anyone wanting to book a holiday, so easy to use. Hav already recommended to lots of friends and family👍👍👍

McLure circuit. We enjoyed this large family home as we brought all our family together for the first time in 9 years!

Too slow; fewer filter options than on website.. A needlessly slow app with fewer features than the website which it is trying to replace. Stick with the web.

Owner. I have no idea how to access my dashboard on my iPhone. It only gives me options as a traveler No wonder I prefer Airbnb. So much easier to use!!

Poor sign up / login process. Not a very user friendly login or sign up process. Couldn’t get past front screen

Stayz. When I first made the booking via Stayz in Australia. I did not know Stayz is under managed another company which is Vrbo. The whole booking process and communication back and forth are very confusing! There is so hard to get in touch with someone to ask for help and to solve the issue properly. The agencies staff is just kicking the responsibility to the guest. Every time, the agency will ask for the booking reference number when you contact them. But there is no such of booking reference on the booking confirmation. The valid detail that I could find is called itinerary but the agent said it is not what they asked for. So, why the itinerary shows on the booking confirmation???? Personally, I found this booking site (Stayz) does not much help.

Email received. I just received an email re a host’s cancellation policy saying click here to check. It doesn’t take me to the policy at all! It’s suggesting places where I can holiday. Cheers EM

Rubbish. Can’t remove our listing from the app. Tried everything. Ridiculous

DISGUSTING SERVICE!. DO NOT USE THIS APP! I had booked accomodation over Easter for 6 nights & paid months in advance as required. I was driving 25 hrs for this trip & 3 days before leaving got confirmation of booking & accom from VRBO. I did not receive access info so I contacted the owner with no reply. We headed off on our big drive & 16 hrs into our trip I received a message our accom had been cancelled!!! No reason just cancelled with less than 24 hrs notice!! I called VRBO & they couldnt care less just saying we’ve been refunded & it will take 7 business days to get out money back. In the road with no accom, I asked for VRBO to be accountable & find us accommodation, they refused & when I said I’d be getting legal advice they hung up on me. Our trip was ruined, we were left out of pocket & no help was given. DO NOT RISK YOUR MONEY & TIME WITH THIS TERRIBLE APP & COMPANY!!

Lalbari Kolkata scam. Tried to book the Lalbari red brick property in Kolkata for three nights for three adults. It was advertised for $70/ night,as a historic heritage property . Not a modern property with up to date facilities and several reviews mentioned this, that it was a little tiered and musty. However I thought we would give it a try but was very surprised and concerned when I sent my booking that the response came back not with the advertised price of $70 / night but I was informed that that $70 was incorrect and it was now $150/night. Seems like a bait and trap. Very unprofessional and concerning that this sort of activity is happening on Vrbo. Obviously we will be avoiding any further contact with these unscrupulous people.

Availability. Its really annoying when properties are listed as available when they are not.

Beware of host scammers using this booking service. Booked accommodation in Paris via this app and the host was a scammer. Hassles you to pay damage deposit via direct deposit to dodgy location like Malta. Reported it to the VRBO business with evidence of others being scammed but they just leave the host to continue scamming other ppl.

Terrible app to share trips. Absolutely the worst travel app to share trip details, it’s so buggy and signing up to see a trip is just crappy data collection Should do better

When bookings change ownership. When a house changes ownership, the process is not an easy one for the guests. We have to cancel with one owner and get a refund and try to rebook straight away with the other owner and hope we don’t miss out on the booking that we booked a while ago! Ridiculous.

Absolute junk. Cant view the listing even after making a booking. Messages are delayed or don’t come through. Can’t copy details to click through links in messages. My email is spammed everytime I receive a message from the host and the email doesn’t show you the message contents. So stupid. Absolutely junk in it’s current state

Keeps changing to French. I have no idea why this happens. Tad annoying.

As described. We loved our stay. The little things…fresh bread baked for us. Use of the coffee machine.. House was just what we needed. Clean and tidy and big enough for us all.

App freeze. While filling in booking details there comes a point where app freezes and cannot continue. Mostly happens when entering your mobile number. Hope this gets rectified. Thanks.

I want to switch to hosting. Prefer to talk to a human. Bot doesn’t understand me.

Not able to view listings. Unable to view listings and chat boat does not help or it does not understand anything

Great house in great location. We loved this place. Comfortable beds, nice lay out, perfect for an extended family or two small families. 10-15 minute walk into the shops and a short walk to the beach. And great communication from the owner.

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Newfoundland vacation. Easy site to use. Will definitely use for the next vacation

Great location. This is a small, extremely well designed Studio in an excellent location. Restaurants and landmarks abound. Our half hour walk to the Louis Vuitton foundation took us through the beautiful unmanicured, woodland park, Bois de Bologne. We could walk to the Modern Art Museum, the Arc de Triumph and the Eiffel Tower. Communication with the owners was excellent instructions and directions were complete and clear and questions were always answered. Some physical agility is required to navigate the space but we would stay there again.

First time user. This is the first time I have used vrbo. I use air Bnb very regularly. I am frustrated because I have sent several messages with no responses

The worst customer care ever. I booked a rental based on the pictures and that VRBO gave the host a “super host” designation. When I arrived the apartment was moldy and the Furniture and bedding smelly and old covered with fresh bedsheets. I contacted the host and he refused to refund. I checked out anyway because it was unsafe for us to stay due to the mold. We were planing a 3 week stay. I called VRBO stayed on waited for an agent for 30 minutes then waited for her to resolve things for 59 minutes. At the end all she could offer was 100 EUR for “minor problem”. I would never use this crappy company again and would never recommend it to anyone.

The worst ever. This is first and last time I use Vrbo. Their customer service is awful. I was promised a deposit of $500 but never got it. I sent an email which was bounced back and forth between customer service and accounting with no answer. It’s been 5 days already. I’m trying to call someone and cannot find a number to call. When we were in Winnipeg the property owners were not even in the city. We had heavy snow for days. I requested a shovel and got no answer. This site sucks big time and I will use social media to bring the house down. I’m so irate now that I want a full refund not just my deposit back.

No customer support. Was scammed by an owner at the outset of the pandemic and VRBO did nothing to support.

Easy to use. Enjoyed using it!

No communication. I have been trying done 9 days to get in touch with anyone at vrbo or evolve vacation rentals. We are trying to cancel due to the state being on lock down, and have still not heard back from anyone. They have now gone and processed the entire payment, after 9 emails, Facebook messages, comments, calls, and 5 messages through app. This is a joke!

App double booked. I booked from this app well in advance. The host literally just messaged me a couple weeks before the date that the app double booked dates and have to cancel my booking. I contacted an agent, they literally said they can't do anything - sorry for the inconvenience. The trip was for my husband's birthday with a lot of people involved. It's summer now and there is no way I am going to find something so close to the date, and vrbo did absolutely nothing to help. This is the stupidest app ever.

Don’t Trust The Reviews. I used VRBO to book a cottage in Whitney ON with a host named Karen. After my stay I gave a bad but honest review based on my experience there. The host contested my review and VRBO immediately removed it from the host’s page without even talking to me. I rely heavily on reviews to book my trips and after VRBO did this I can no longer trust their reviews and will never rent through them again.

Abused and reluctant to Retry. My first (of 2) rental was a nightmare. Started off well enough with my explaining months in advance that I would be having my 50th bday party there with 25 family and friends. They happily agreed. Then comes the Friday of our arrival and there's no internet or cellphone connectivity. I finally reach the owners on my niece’s phone but I can't access the lockbox code they just emailed me a day before. They finally trust that I'm who I say I am and give me the code. The place is dirty. There's no a/c. This is early July. Each room has two fans! Everyone is sweating profustly. My 90 year old mother and my aunt (same age) almost died from heat exhaustion that pm! The day of the party I was repeatedly called and attacked by the owners. First I was called in the am and yelled at by the partner for “not having any respect for his neighbours!”. When I asked him to explain he said “my people” were walking on his neighbours’ properties - two open lots on either side of his property. I told him I had no idea of what he was talking about. I later discovered his neighbours across the street saw a group of people, not affiliated with me, who had stopped and walked onto one of the properties. During that earlier call he warned me to not play loud music and wanted to know how many people would be coming. I assured him I would respect his home and his wife had already okayed my plans. He was rude and condescending. When I told him I was an MD and has several properties of my own he let up a bit. They later called to say someone had parked on the lawn - my chef was unloading his hatchback near the front of the house… he moved. I was accused the next day of having more then 8 people sleep over because the maid came by and saw my two brothers and their spouses who came by from their hotels that am to help me pack up and ASSUMED they stayed over along with my other 7 guests. VRBO called me on their behalf as we were leaving to say they would be charging me sn extra $440 for the extra guests! We are people of colour and I am CERTAIN that factored into how badly I was treated. I have yet to receive an apology….

Rates quoted in a different currency than the country home. Quotes are in US $ .. even for properties in different locations such as Canada … should be an option to change to Cdn $

Wouldn’t use again - felt sketchy. This was my first time using vrbo and I can confidently say it will be my last. Vrbo’s customer service, app, and help center are lacking. Beware, you may have to make payments outside of the app which is a major liability issue. You’ll also be asked for gov. ID by the actual property manager for safety reasons, but that should be asked by vrbo… for safety reasons. When I reached out to their customer service team to ask about outside payments, they just said that it’s a norm! When I pointed out that it was concerning, they responded with “we are aware.” So, yea, save your time and go with another service.

Virbo condo owners cancel at own will. Booked a $200 condo in Edmonton, a month in advance to watch soccer game with my son, a block from Commonwealth stadium so watch for this listing. Owner cancelled the rental for no reason the night before our flight. Sent a message asking why, no reply. He probably got a better offer for more $$ from someone else attending the game. So much for planning. So much for the owner being an honest person. There’s no regulation with this Virbo I won’t be using their service again.

Peaceful Retreat. This was our second stay at this property and it is one of the best rentals we have stayed in. Very clean, well appointed and the views and neighbourhood are incredible. Would recommend this property to anyone travelling to Sidney.

Great Clean Modern. This VRBO has everything you need for your stay in Nashville. The Apartment is well equipped, clean and easily accessible. The location is close enough to Broadway but far enough from the business and noise. We would definitely recommend staying there.

Can’t block harassing host. I inquired about a rental over 2 years ago in Bali for our honeymoon but chose a different venue. The host however has been sending me dozens of copy and paste “for sale” messages attempting to sell his property. I’ve politely declined and I’ve also contacted VRBO who stated I can’t block a host so I should just ignore it.

Terrible Company. Made a booking. At checkout price was indicated in CND. However, upon checking my bank statement I was charge in USD (eg. shown $500 CND but charged $500 USD). Reached out several times to bring this to their attention but was given a number of irrelevant explanations. At one point they even tried explaining the concept of currency conversion and told me I should discuss any issues with currency conversions with the bank😓. Next, I was told that I should contact the host. In the end I was told that they would not honour the posted price because I didn’t not have a screenshot of the checkout window for my booking. I didn’t anticipate having this issue therefore I didn’t think to take a screenshot of the checkout screen. Vrbo is unreliable and they have poor customer support should you have any issues. You’ll be given the runaround. I had 3 dropped calls which would constantly cut out.

Exemplary Support. We have been extremely satisfied with the outstanding service we receive from the VRBO support team. Their, knowledge,skills and personal attributes exceed all of our expectations and we highly recommend VRBO as a platform for those of you interested in sharing your property with others. Look no further; VRBO is your answer.

Great place to stay. This place was impeccably clean. Had all the amenities we needed. The location was perfect, close to the beach, close to cafes and restaurants. On site, indoor garage parking. Fabulous west facing balcony on which to enjoy sunsets, a view of the ocean and enjoy an evening beverage!!!!

Basement Suite. A very cosy space, and easy going,hospitable managers. Enjoyed our stay. Will definitely stay again!

Horrible refunds. This was my first experience using VRBO. So I booked a place for 5 weeks and paid for it right away. Turns out there was a glitch in thier systems that allowed double booking at the place that I had prepaid $3200 for amd it is not available. The host issued the refund right away but for some reason VRBO is going to take 15 days to process my refund. Why? You took my money right away why wont you give it back? Now I still have to find a place to stay while NOT having my $3200. I am in such a bind right now because of this. Stick with Airbnb. These guys have put me in such a bad position. Dont know what I am going to do now 😡 I need a place to stay and now I dont have the funds to do it. I do NOT recommend these guys at all. If I could give zero stars I would 🤬

We love using VRBO.. We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure.

Horrible service. 5 days before we we’re supposed to leave on our vacation to Mexico we were contacted by the owner who cancelled our booking even though we had already paid! We contacted VRBO right away and although we were refunded in a couple of days we had no place to stay and no time to spend finding something. We were repeatedly put on hold and told we would be contacted. We were assured that our booking was guaranteed and they would help us. They never did and we wasted hours on the phone and looking online. We finally booked a place on our own for more money and not where we wanted to be but by this time we were desperate! Worse service ever!! We still haven’t heard back! I would never recommend using VRBO

Issues with app. The app is super flaky, I booked a rental and it told me twice it couldn’t process my credit card and then. I suddenly got an email saying I was confirmed and it was paid. Now I have messages from the owner and I can’t open them in the app to respond. Pages in the app regularly just sit in a state like they’re trying to load but never display anything.

Oops!. For a couple of years now, when I try to access my bookings in the app, I get the “Oops! Try again” message. So frustrating. Never happens in airBnB app so what’s the issue here, VRBO? I just access my account via Safari now.

Vrbo app still lacking. It’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better.

AVOID!. The app is full of scammers & the customer service is the worst thing that I experienced in a long time. If you see this review don't use this app to book, I'm saving you troubles, money & wasted time!

Greedy Scammers. VRBO refused to issue a refund after i was unable to travel due to Covid19. They would not assist in any way and their live chat was frequently disconnected by the chat agent anytime it was convenient for them. Do. Not. Support. This company.

buttons don’t work. I’ve been trying to view the check in instructions and the “View instructions” or “contact the host” button just won’t work, what’s wrong with this app?

Skip the app. This is a terrible app. Badly designed. Lacking functionality. Skip it. Maybe use the site but it’s also subpar

Can’t contact anyone. Virtual everything. Huge roadblocks to any help

Unreliable. Got cancelled twice. People need to update rented out spaces. Not reliable at all.

Despicable Company. This is an Expedia owned company that didn’t help us out when we weren’t even allowed to leave our country to travel to our rental property during the COVID-19 pandemic. Greedy owners took all of our money, and VRBO just stood by and supported them. AirBNB did full refunds for their renters - they get ALL my business from now on.

the platform & the worst customer service. avoid VRBO at all costs. The customer service does not help you AT ALL. When all things are leading to the booking clearly being a scam, they make you wait PAST the time of booking to handle the problem. Left stranded with NO place to stay the day and MINUTE of check in, they offer no solutions, creating immense stress and no problem solving skills. Every single thing is preventative and the VRBO team does absolutely nothing to help you. You will be left with no place to stay.

Fees?!. The fees on this makes a $1200 for two nights into over 2k!

Don’t use - worst customer service. We booked a place and it happened to have mold and no AC after advertising they had AC. We had to leave and book a hotel nearby. We reported this issue to the company and after being one hour on the phone with the company, they didn’t reimburse us. Since then we have tried to get reimbursed and the customer service keeps on telling us to call back in 2 days to get an update. It has been over a week. UNACCEPTABLE

Historic Home. Loved the history of the house! We had a great stay there, there were 8 of us ladies, and it was so nice to be able just sit and relax while having coffee.We were greeted by a bouquet of lilacs, and a couple boxes pastries.. Thank You😊

Be careful.. Even though the VRBO app may show that a place has availability on the calendar, and you book it an put down payment , down, does not mean you have it! I did this only to be told the next day that someone else had booked on another App, for a longer period so my short stay trip was not accepted any more by the owner, after it had been confirmed on the VRBO app. So on cancelling one day later my refund was reduced by $81.00 for something that was not my fault. Felt like ripped off! Terrible way to do business.

Worthless. App and company are both worthless. Will not refund any amount or allow you to reschedule a booking even during a global pandemic. They could step up and force the policy but refuse. Use AirBnb at least they actually care about people.

Customer service is horrible. The customer service is awful. We rented a property through VRBO and there were many things that were in the ad and weren’t working or provided at the property. I contacted VRBO before the trip with the owner telling me there were things missing and they said once you’re physically there, get in touch with VRBO and they’ll find you a new place. We get there, I waited on hold and had 2 separate conversations with people who ended up disconnecting the call with me. They refused to help in any way. VRBO is quick to take your money but slow to help you when they promise beforehand. I will never be using them again.

VRBO should be ashamed of themselves. Not only do they have the worse email and the customer service is operated by a computer that answers question by a computer. We had to take my mom to the hospital and I tried to contact the owners multiply times. I’m beginning to think that VRBO does this on purpose. Do not go with this company and Expedia has dealings with them as well. I’m going to contact both companies and delete my accounts from both

Majesty Palm. Très bel accueil de nos hôtes si gentils et énergiques Très belle vue Lits confortables Il ne manque rien dans cette belle villa. Merci Veronique et Robert de vos belles attentions.

Annoying ad “notifications”. The app sends annoying notifications about promotions and other ads. I want notifications about my rental and NOTHING else.

Terrible. Terrible app. How can I close my account?

Use any of their competitors. Highly recommended that you avoid using vrbo and use ANY one of their competitors. Our group of 10, which was inclusive of individuals who work as first responders/essential services (nurses, teachers, seniors care, firefighters, lawyers and law enforcement corrections) wanted a deserved break/kid free weekend and decided to book a property in early December when the region we were staying in was still in the “green zone” and allowed indoor gatherings. However, due to the uncertainty of future events, it was confirmed in writing by the owner of the property that if for some reason he could not rent to our group due to government mandates, that we would be issued a credit and allowed to rebook for a future date! When the covid lock down occured and the "stay at home order" was imposed in Ontario, we attempted to reasonably come to a resolution to rebook for a different weekend, which was previously stated by the owner to not be an issue. But to our surprise, the owner went back on his statement and instead told us that he didn’t offer refunds or rescheduling and that he would not allow us to rebook for a different weekend as previously stated because “he could still honour our booking and recommend a one household limit” (even though he charged us for 10 people) and that we would be responsible for any fines issued if we were in violation of the rules. He then suggested that we cancel our booking (no refund) and rebook a weekend that worked for us (charge us another $2,100) so that he could attempt to rebook our dates and only offered us a “chance” of receiving a refund based on the funds he could recoup. We were then threatened with fraudulent claims that we would be held responsible for damages to his property for the weekend we had booked even though we told him we were not coming due to government restrictions. I contacted vrbo multiple times to get help in resolving the matter and on many occasions I was either hung up on or disconnected from the chat. They didn’t want to deal with any of it. They also just kept saying they can’t change the cancelation policy, which I wasn’t arguing with them. I was arguing the fact that one of the owners they advertise for was going back on a written agreement that was in place before I booked the property. Needless to say, they did nothing. Their customer service is a joke. Following our weekend, in which we didn’t attend, I received an email from vrbo to write a review. So I reviewed my negative experience with the owner and how useless vrbo is in resolving any issue and to use caution when booking a property through them. I then contacted vrbo after 2 weeks of not seeing my review posted and was told they rejected my post because “you didn’t stay at the property”. So I wasn’t allowed to review my negative experience with the owner (to warn others) or with them as a useless company because “I didn’t attend the property” which I wasn’t legally allowed to do...I also asked to put in a complaint about the owner they advertise for and was given an email that doesn’t even work. In conclusion, I would avoid using vrbo. If it was so easy for this one owner to get away with taking money from travellers and not receiving any help from VRBO in rectifying the issue, I would assume that it is common practice.

Great stay for 4 golfers. Four guys…four separate bedrooms…four bathrooms. Perfect. Great location in St George short droves to the best courses in St George (Sand Hollow 30 min, coral Canyon 15 min, Ledges 20 min, etc). Large kitchen, comfortable sitting area with big screen TV, nice pool and hot tub. All good. Only issue we had was the door code didn’t work but the 24/7 support helped with that. We had some issues with finding the place with Google Maps but that was a one time thing as well. All in all a great stay for the four of us. Thanks!

Great app. The property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room.

AVOID VRBO!!!. Used to love VRBO until recent buyout by Expedia. They couldn’t process a simple payment on my recent rental leaving me scrambling to contact the owner myself. Multiple calls and online chats ended every time with promises to get back to me, elevate it to tech department, a resolutions department etc. All went unanswered. No responses until I re-initiated contact. Their final resolution? PAY THE OWNER DIRECTLY IN CASH!! Spent 3 days of my “vacation” travelling across a Caribbean island to meet up with the owner and pay him as much cash as my debit card would let me withdraw each day. On the third day the bank flagged my card due to multiple large cash withdrawals in a foreign country. 2 hours on hold for that.... I have used AirBnB as well with NO issues whatsoever. They have my business now. VRBO - never again. Cam I give Zero stars?

Useless Customer service. We have had nothing but trouble since we joined VRBO. And we haven’t been paid for months and months. The customer support is DISMAL. You cannot find a real person to talk to. Only dim wits reading out of a manual in India. I want a Number of someone in North America to resolve our issues and get paid.

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Calendar Concerns. Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.

Frustrating! App and website need work. I’ve used Vrbo for years now and have grown increasingly more frustrated with both the app and the website. The app is constantly asking me to re sign-in when I try to switch screens from the profile to the inbox. Never seems to remember my password either, even when I check the box to tell it to keep me signed in. After a stay somewhere, I will get an email that the owner has reviewed me as a guest but I can never see the review/ratings. The help screen online says there should be a review section within the account profile but there is not review section on either the app or the website. So even after I have left a review for the owner (which I always do), I can never see their ratings. Not their fault at all but it makes me frustrated with Vrbo. Instead of adding some stupid feature where I get some credit for $1.50 (seriously?!?), maybe just make the regular functionality better. I don’t really think getting $1.50 credit is going to change whether I use your site/service (for which my data is likely being sold) as much as how frustrating it has become to even use the app or website.

Website and mobile app unresponsive. I tried to book a place on the app 3 different time using 3 different credit cards for the same place because I kept getting an error message saying that my credit cards can not be verified. I know all my credit cards are working just fine. Then after 3 different attempts to make an reservation unsuccessfully, I was going to give up go to a different site then I got an email confirmation about a property damage insurance I purchased on the property. So I checked all 3 of my credit cards and saw one of them was charged for the property, the second one I used. I am thankful that only one card was charged and not all 3. But I have not received a confirmation from Vrbo of my reservation. Every time I go into my account inbox online or on the app to get my confirmation, they stalled and had hard time loading my messages. I restarted my phone and logged out of account to see if it would help but it didn’t. I am just waiting for confirmation email to come through. Good thing I am not leaving for my trip soon. I have never had trouble booking anything online until now. My first time using Vrbo.

Last minute Getaway. I booked a quick (last minute) getaway for myself and family to the Odum River House in China Spring. Now I’ve stayed at several cabins in Texas & Oklahoma, but the experience at Odum River House can’t be beat. Between pricing and level of accommodation, the lake house was spot on. I had an ideal of what I wanted before coming so VRBO was my first choice to book with. I was able to reach out to the owner prior to booking with questions, he listened to my wish list and worked his magic. He was prepared, super knowledgeable about the area, and even was accessible during my stay. He even verified we didn’t get lost on the back roads. Some of the best moment of the stay were skipping river rocks across the lake, building a camp fire right out back, and enjoying the steamy high pressure shower to cap off the day! You get what you pay for, and it was money well spent!

Florida emergency. Booked a house through Vrbo, the house manager has been mistreating me ever since I had to relocate. Booked July 17- 22 sunseeker house VRCC. The air broke on the 19th, maintenance man came in and said he was there last night with the same problem! He told me to ask to relocate through VRCC. When I did that he becameAbusive and stopped talking to me. My elderly mom turned 72 on the 18 th. She has congestive heart failure and is on her second pacemaker. I got no help , options or recommendations from VRCC or Vrbo. I was forced to figure it out on my own, with very little money. I was blamed for breaking the air and called a lier ( that the maintenance man never said he was there last week) mind you I have witnesses! At that point I was ghosted! Left the Vrbo at 5:30 the 19th. I was there less then 48 hours. VRCC said they provided and in stalled 2 portable air units. That is a lie! One portable air unit was in the garage ( red flag) I installed it in the room my mother was being held in. 90 degrees in the whole house! I would love help getting a refund! VRCC is not communicating with me! What do I have to do to get some help!? I got 2 insurances when I booked it through Vrbo. Please help Sincerely, Rebecca Just trying to spend some quality time with my mom! Tomorrow isn’t promised!

Well in USA maybe not internationally. The reason I gave them a one star is the fact that I tried three times for them to fix their issue and I get an email saying they did, however the issue remains. The issue below. I downloaded this app and even the VRBO owner and I immediately try to activate my account on both. Every singe time I try to log on it would say “Error, invalid log in credentials please try again.” I call the call center and they tell me I have to get a new email. When I tried that the same happens. Then they send the case to their support technician and I was told they would solve the issue and “contact me.” Then I get an email a day later saying “ We have resolved the issue and your account and any associated property listing(s) have been reactivated. We apologize for any inconvenience. Sincerely, Vrbo Account & Supplier Risk Team.” So I am excited that I finally get to use this awesome website! Nope!!! Not today! I call again and same thing happens, I call a third time and then they want to see the email that “THEY” sent. I sent them their own email, and same thing happens. To this day I can not log in! So yea, one star is all they get!

Use Airbnb — avoid VRBO!. **Guests BEWARE — use Airbnb, not VRBO** I’ve just had the worst customer experience of my life. After an unfortunate stay where there was a flea infestation, we contacted the owner who promised a refund for the last night. This promise was made in writing via the VRBO messaging system. The owner told us VRBO had to issue the refund and he was waiting for them to do so. This continued for a while until we contacted VRBO. They called the owner who said he did not agree to a refund and would not provide one. VRBO’s support team was able to read the messages where the owner agreed to the refund but refused to enforce his written promise. As we noted, he goes back on his word and they might consider suspending him from the platform. VRBO said they would not suspend him — or even put him under review. In terms of next steps (after months of following up), VRBO’s support team said they would email the owner to get in touch with us 😂 Obviously he will just continue to ignore and hope that we will go away. Absolutely appalled at VRBO’s lack of support and will never use them again. On the other hand, Airbnb customer support has been incredibly helpful anytime myself or a friend have had an issue!

Cancellation Policies. I booked a trip for a group and as I was showing the group the property we noticed that this was also a place that canceled on us on Airbnb so instinctively I canceled the trip. Due to a refund policy stating I cannot get a refund after 60 days before the trips date when I book the date within that 60 day but canceled the same day it was booked the owner, who hasn’t responded, and Vrbo are saying this is fair and there my be nothing I can do. I feel like this was a scam because both properties are under different names and websites but have the same exact pictures. Vrbo should have it’s own policy of 3-5 days to cancel for full refunds whenever the property was paid for so costumers are protected the same way the owner is protected having their own policy. Plus to top it all off I purchased the cancellation protection plan. Now I have to get my bank involved because Vrbo doesn’t want to be held accountable for how their partners are handling business. I may have to take this as a lost but I encourage everyone to use other apps until Vrbo makes changes to protect the customers.

Horrible process. I tried to book this property several times and it kept giving me an error saying that the rates had changed and it would not let me book. I was on the phone with Vrbo three separate times and each person told me to do something different. First it was I should use a PC instead of a Mac. Then it was the fact that I was trying to book with an American Express card and they told me to use a different card even though it states clearly on their website that they except American Express. They finally told me to send an inquiry directly to the homeowners who then sent me a payment request. I tried to complete the payment request and it gave me additional error codes the first two times and then finally went through on the third time. We booked a different house for a couple of days on our same trip through Airbnb and had no issues at all. As a vacation rental home owner myself renting through Vrbo, this is very concerning to me. This, in combination with the shotty customer service we have dealt with in the past has finally made me decide to switch over to Airbnb. Can’t believe Vrbo is even still on the grid as I’m sure I’m not the only traveler/homeowner who has experienced this nonsense.

Just something to be aware about. DO NOT USE DO NOT USE DO NOT USE! This is more towards the locations themselves but my family had planned a trip to London for this summer. We booked a reservation almost 8 months ago. Since then 4 places have canceled on us. The last one just canceled and we are a month and a half out from our trip. Each time there is a cancellation prices of places go up (because it’s closer to the date). We end up spending about two hours each time. This is not including the countless hours that was spent on planning our routes. Now we are worrying that IF we somehow find one that is not absurdly out of our price that tj will cancel a week before we go or even when we arrive. We live in the United States. We would be stranded when we got there. We don’t have the time to replan our day to day like we did before either. This has completely ruined my family’s excitement and made what was supposed to be a fun trip into an exhausting nightmare. (Just a point- we started at air bnb and the same thing happened with a couple of reservations too)

Southern Belle Vacation Rentals. We want to start out by saying this was a beautiful clean place. Great location. Loads of kitchen supplies. We could not use garage. Small and not really easy to get into. Garbage containers all over also. We had to try and find parking spots. Some are free and some are not but VERY limited on both. They say this estate holds 10. Really with one king and 2 queens you are talking 8 people if they want to sleep together. Younger children can do sleeping bags or air mattresses. We were lucky to have 3 that used air mattresses. Thank goodness one brought her own and one at the house was OK. The third lost air first night, blew it up to try again and no luck so I texted to rental place. They told us to go buy one and send receipt. I told them absolutely not as parking was too scarce to move car. Would have like at least two rolls promised of TP for bathroom. 1/2 roll on main floor, 1 1/2 in all bedrooms was all that was left. What was left on roll when we checked in and one more. Single ply so with 8 adults we had to go out and get TP, Kleenex (none) and paper towels. Please check all above before renting.

Very limited features. The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.

Misleading and dishonest. We travel a lot and have rented through VRBO many times. I don’t like the extra booking fee but accept it for security reasons. However, our last rental experience was terrible. At the time of booking there was a cleaning fee for $450. 8 months later as we are closer to the trip, the cleaning fee was changed to a miscellaneous fee for $920. Neither VRBO nor the manage property management company could tell me what that was about. In fact they just pointed fingers at each other. The rate for the unit itself had been discounted and instead of passing a discount along to me they created a miscellaneous category. It didn’t change my bottom line expense but I felt it was in bad taste. Additionally, I wsited more than 20 minutes to talk with someone from Vrbo only to get poor English speakers multiple times. no one could address my concerns nor did they care. I will not do business with Vrbo again.

I was scammed and VRBO backed the rental company/home owner.. I was told upon landing at 8pm with my 3 kids under 5 years old, my husband, and my parents, that my rental has flooded and an identical condo (3 bedroom 3 bath) was available. It was a 2 bedroom with a pullout bed, cold, stale, and 30% cheaper then the original booking (we could look it up). Refused to offer discount or refund. When we said we are leaving regardless, suddenly a 3 bedroom came available (now 11pm and we can’t unpack and settle in because we are not paying or staying here). 3 bedroom is cold and stale and smells of smoke and bleach and also 30% cheaper than our original listing. I feel like I am being scammed into settling for a crap place! We are out. Surely VRBO will refund us and see our side of the story. We were told that the owner can decide because according to their records we stayed there. We found a better place on Airbnb and left immediately. After months of VRBO giving us the run around we went through our credit card company to make it right. VRBO allows for scams to take advantage for their customers and then protect the scammers - be transparent with values!

Do NOT use VRBO. Worst ever! They don’t screen their hosts properly so I was renting a unit from a gal that they called a host and wasn’t. She was renting a SUBSIDIZED unit based on her income then was turning around and renting it through VRBO. I had about 10 cases open and no one was resolving my issue. I was walking around on eggshells the entire time I was renting the unit making it extremely uncomfortable. VRBO didn’t care at all. In fact I contacted VRBO on numerous occasions with no resolution and then the day after my check out date I finally was able to get a hold of someone and they said they couldn’t do anything for me because I already checked out. They literally sat on my case until I checked out knowing that they couldn’t do anything and then it was up to the owner to give me a refund. Of course that never happened because I exposed her to her property management company. VRBO is only in it for their hosts. They could care less about the traveler. I switched over to Airbnb and any issues that I have a resolved immediately by eight professional and English-speaking customer service team. I’ll never use Vrbo again. Ever and I’ll tell everybody I know not to go through VRBO including hosts and travelers.

Buggy website, buggy application. I’ve had the most frustrating experience trying to book a property. I found a fantastic last minute stay that we have been so excited about throughly their website on browser. I booked it about 7pm last night. After putting in my credit card information I got a spinning wheel of death that took forever then timed out and told me error. So I went through the booking again. It spun forever again, then told me the property was no longer available. So I wonder if I booked it or not? 3 hours later I got an email saying my request has been submitted. So I download the app so I can get updates. The app is SO buggy and I can’t access the messages to message the property owner. It’s been almost 24 hours and I still don’t have a confirmation. At this point I don’t even trust that the owner has been notified. I seriously would have thought that a company owned by Expedia would have a better user experience and be better developed. Come on Expedia, build a better product or get out of the rental business. If this property was on AirBnB I would be able to move on with my vacation planning by now.

Do not Recommend. Our rental might as well have been a Myrtle Beach Motel. As a frequent traveler, I have never had such a bad experience with a rental company. The customer service was non-existent. Upon arriving to the hotel building from the airport, my uber driver used Google Translator to WARN ME that "this was not a safe place and to watch our belongings." We checked in and went to our room to find that it was not clean, and a lock was missing off the main door. There was aluminum foil on the stove top, tables and countertops disgusting, hair was in the bathtub and overall, we did not feel safe there. The rental conditions did not match what was represented and advertised on their app. We were not willing or able to stay there and were forced to make another arrangement last minute, at significantly more cost. Vrbo, nor the host, were willing to offer a refund or even a partial refund due to the conditions. This is exactly what Vrbo needs to guarantee, otherwise why book through them!? This needs to be made right and other consumers need to be aware of this as a POTENTIAL SCAM. They need to stand behind their product!

Worst then poor costumer service -Zero costumer service. If u get less or not what u booked or needed And need to figure what to do Guess what ,good luck getting help I went to Florida to celebrate my dads 80 birthday My daughter and my mother ,paid top dollar for a property just to have the pool to our own , Guess what pool was shared with 2 other units Instead of 3 bedrooms was 2 bedrooms .. Called ,waited 45-1 hour ,costumer service said Call host ,i did ,how was he going to come up with another one ,in the couch .Called again ,waited 35-45 min ,then i was told to speak with a different department which they was going to call next morning Well i had to decide what to do now ,but i waited one day sleep or didn't sleep at all to be honest No one called ,No one did .. called again my call gets dropped ,tried the app ,i was stuck .. I got so up set and mad ,i didn't know what to do Go to a hotel …I'm i getting a refund ,I'm i partially so i can rent another property or hotel ,stuck ,no one to talk to to resolve the issue but i had to sleep on the couch for 6 night that we paid 3900$ apr That was my experience and no one has yet called ,offered anything .. I hope no one or should any one spend money and plans so much to have fun and turns into such a bad experience because incompetence ,no one to call or talk to ,ridiculous.. “Consumer rights “

System went down at exactly the wrong time.. System was down right when we wanted to book our vacation spot in Maui, checked that the app was updated, no freeze on my card so the problem was on the VRBO end. Called and the over-the-phone booking system was down, too. They suggested trying from a computer/laptop instead of my mobile, that didn’t work, so they said try again tomorrow. What!?! Tossed and turned all night worried we would lose the booking, knowing I had little time in the AM to fill out the info again. Luckily the unit was still there when I finally found time the next day. That’s the only reason they didn’t get 1 star - luck. Isn’t why you exist, to have instant, at-your-fingertips bookings? Plenty of online vacation sites and apps have their idiosyncrasies, but completely down so I can’t make a booking? Never. I get it that stuff happens, but what about some sort of redundancy? Isn’t this why these corps are valued at billions of dollars? Don’t they have armies of engineers? Pathetic.

Stole my money and my vacation!!!. Booked 51 Metedeconk Road, Brick NJ and was robbed. The listing said animals welcome but come to find out when we arrived both dogs and cats live their full time. My husband is allergic and within 5 minutes of being there he was having trouble breathing. Looked around and found lots of animal hair as well as an unfinished master bathroom that partially worked. Called VRBO and found out if there is an issue with any property it’s is up to the discretion of the home owner to decide on any refund. VRBO does Not help at all!!!! Spoke with the owner and she said we could have a full refund if we left immediately so her family could come back home. (She never had any intention on giving me the money back) I would have stayed with the kids and my husband gone home if she had not offered the full refund…so we discussed and decided to go home together. I get an email from VRBO and the homeowner the next day and told me that since I cancelled so late and after policy allows they were only giving me $300 back not the full refund that was over $2500!!! So she stole my family vacation and then my money. I am disgusted and filed a Police report as well as filing with small claims court. Renter beware!!!!

Will never use Vrbo again. The app works great. It’s the company I advise not using. When renting a home for our vacation we had NUMEROUS issues during our stay. None of the amenities worked, pictures posted on Vrbo were outdated and did not reflect the home at all, and when I reached out to Vrbo to get the issues corrected because the owner would not communicate they basically informed me there was nothing they could do. They could only reach out to him and request he “fix” it. Of course nothing was addressed because the owner did not want to communicate or acknowledge the fact he false advertised and refused to refund some of my money. Basically they just collect a cut from the owners rentals and do t care about customer service or how these owners treat their customers as long as they are being paid. James Watson has over 15 bad reviews with the same issues I had and more. Verbiage policy is to remove clients that receive too many complaints and are not doing a good job... but yet James is still renting this home with over 15 one star reviews. Worse customer service I have ever experienced. With the owner and the company Vrbo. Beware!

Terrible Customer Service. I booked a house through them and the Host canceled the reservation on the day I was supposed to arrive. Not only that but the refund can take up to 15 days to post back to your bank. I called customer support 6 times and was treated VERY RUDE and like it was my fault that the Host accepted my reservation just to cancel it. I had the trip planned and only had money set aside so with taking so long for a refund my whole trip was ruined and my family had to sleep in a rental car, I asked several times to speak to a supervisor and they said it takes 1-3 days for one to get back to you!!!! Not only that but had 5 hang up on me and they would not set up a hotel as a stranded traveler!!!!!! I would not recommend anyone use this app cause it is a terrible customer service experience if you have a problem, and on top of that they tell you that they understand when clearly they don’t!!! It is unacceptable and something needs to be done about them being able to scam ppl like this. I still have NOT RECEIVED MY REFUND THAT THEY CANCELED!!!!!! Terrible experience in every single way!!!

Lying Con Host Matthew Seaton. I booked a home with Matthew Seaton before Feb 1st. They took the entire amount out at that time. Our date of rental was May 28th. He had my money for over four months.I requested the key at 6:38 On May 28th I received a notice from VRBO that my trip was canceled and refunded. Then the owner sent a message that the previous guest has COVID and he could not rent it. After crying all night, I felt he was lying. I drove to the location and found families having a great time. They saw me and invited me to talk. They said they rented on Airb&b two months before. They said if it made me feel better that it was filthy and not like the pictures showed. I asked if I could take picture to prove it was rented. They said of course that this should not have happened to me. I guess he just double booked and whoever arrived first got to stay. I have used VRBO several times with great experiences and I have a place rented in July. I feel this man should be banned from rental Companies especially VRBO

Beware. We rented a home for vacation. On the date we were due to arrive, we hadn’t reviewed arrival instructions. We attempted to contact the property manager multiple times. No return call was received. It was getting late and we were traveling with a family so we contacted VRBO. We waited more than an hour for a response from them. When explained what happened, they said they would have to transfer us to the “escalation team” 45 minutes later we spoke with Israel. He was rather unapologetic. Eventually he booked us at the Comfort Inn. In the morning we received an email from the property owner explaining the property had been sold for a year and that he notified VRBO when he received payment and they responded “that’s your problem”. I then contacted VRBO support and spoke with Sebastian and he saw the owners email and notified me there was nothing he could do until the person managing my case returned to work. He refused to transfer me to a manager or anyone else saying he was not able. Currently, I’m out $2,500 without a place for my family to stay, far from from. I have used VRBO for the past 10 years, both as a guest as well as a home owner. This will be my last booking.

All done with Vrbo. Used Vrbo many times but all done now. I booked a trip months ago but had to cancel recently due to uptick in Covid cases at my vacation spot. I have a special needs son who is not able to be vaccinated due to medical reasons. I was denied a refund even though I bought the insurance and everything ( complete waste of money). Vrbo canceled my trip upon request then later sent a denial of refund at which point I couldn’t even try to trade it off somehow. I have to say that this is completely shameful making no provisions for a family taking care of a special needs adult in this pandemic. It’s hard enough navigating life with him ( don’t get me wrong I love him and wouldn’t trade him for the world) much less in a pandemic not to mention expensive and to get your money taken like this is just appalling. Shame on you Vrbo. Update: Called the homeowner who tells me to call Vrbo who tells me to call homeowner. Also notice their response with the link that isn’t a link. Also when I called I got a person that barely could speak English and it was nearly impossible to understand them. Still all done with them. Air B&B for me from now on. Terrible customer service and useless insurance.

Works pretty good, but needs improved features. Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…

DO NOT USE!!!. I booked a rental a little over a month in advance in Atlanta. We drove down from Indiana for an event. I did not receive check in instructions so I tried to contact the host the day before. No response. The day of check in I tried to call the host, he answered, I introduced myself, then he proceeded to hang up after I said I reserved his place in Atlanta, Georgia. We called customer support and they said the host just removed the listing entirely from the site. At this point we are 10.5 hours from home with no place to stay. Customer support did not try to find alternate accommodations for us nor return our phone call when they told us the supervisor would call by end of day. This was terribly dangerous on their end to allow this sort of thing to happen so far from home. There was a college football championship game happening the same day so places to stay were hard to find. With no help of vrbo, I booked a hotel with a credit card. I’m incredibly disappointed in this app and will make sure as many people as possible know the kind of business they operate and the lack of care they have for their customers.

TERRIBLE customer service.. My mom listed a house on here. At first she actually loved the website and how easy it was to navigate everything. But she had an issue with the calendar she needed to call customer service for. She gets on the phone and stays on hold for AT LEAST 1 hour. After someone finally answers, she explains the situation. The lady on the other end of the phone couldn’t solve my moms issue. She kept my mom on the phone for a stupid amount of time and put my mom on hold again. When she returned and tried again, she still couldn’t get it. She told my mom to hold on and it sounded like she was doing something on the other end. When my mom spoke again and said that the same problem was happening on her airbnb, this lady HANGS UP. I was literally astonished. She kept my mom on the phone for hours trying to fix the simplest issue, and when she failed she hung up right when my mom was speaking. My mom had to call again and stay on hold for another hour, when someone answered her again. Took them a long time to fix the problem but they eventually got it. Still furious from the disrespectful lady hanging up on my mom. Do better Vrbo.

HORRIBLE. I downloaded the Vrbo app because I wanted to view a vacation home that I scrolled across while on Facebook. Once I had the app downloaded, I tried to open it and the screen popped up about “one key.” Not interested in one key. I do not want an account with Expedia or any of the other apps, it was trying to connect me to with one key. I downloaded the app through my App Store. I was willing to make an account with Vrbo. However, I was given no option to simply make an individual account without connecting it to Google, or using my Apple ID, and then having my information cross, shared, and connected to these other apps, which I did not want. I am sick of this kind of forced consent/forced connection to other services/apps. I am sick of not being able to view a single vacation home to see if I am interested in using this service without being forced to share my personal information which I know will then be sold to other advertisers, etc. I travel and vacation frequently. I will not be using Vrbo or any of its connected platforms, because they have no respect for personal privacy.

Search needs improvement. Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.

Amazing customer service. I cannot express enough how well VRBO did for us. 3 hours before our check in, the property owner cancelled my wife and I’d reservation, claiming they sold the property and forgot to tell us. Obviously we were freaking out, we were actively driving hours to our destination and suddenly lost our place to stay. Luckily VRBO has policies for this type of situation, one easy phone call and they placed us in a very nice hotel for the night while they looked for us options of places to stay. Long story short, no places were available, so the team at VRBO paid for us to stay at that very nice hotel for our entire trip, which was a huge upgrade from what we had initially planned on staying at. Overall they probably paid 3X the price for us that we had originally paid for our 4 day trip. They have forever earned my loyalty this last weekend, and I cannot recommend them enough

Got scammed and terrible customer service.. Let me start with the fact that we got scammed out of a place to stay for our first vacation since the pandemic. We arrived on location and had to call support as we couldn’t get into the property. Secondly, once we got in contact with support, we were on the line for about 2 hours back and forth. Finally after many of calls and e-mails we were told we would be accommodated for 2 nights and another booking would be done for the other 2 nights. Second night comes and goes and we have to check out of the place they gave us for 2 nights, called support again and was told that they couldn’t do anything until 1-2 hours before check out. So basically we had to run around in a car hoping to get an email or call back regarding our stay for the other 2 nights we will be in town. This has been the worst experience of my life regarding booking a place and the fact that we were not accommodated for the full length of our stay from the get go is absolutely unacceptable. I would never use this booking site ever again and would recommend anyone who is trying to simply not do it.

VRBO - doesn’t care about renters. I had the worst experience with VRBO. I rented a condo about a month ahead of time and then the night before check in the host sent the “house rules.” She had changed one of the rental terms after I had booked and paid ahead of time. I had all the proof - screenshots of my rental, what she sent me about changing the terms, etc. She moved the check out time to earlier on the morning we were leaving. She said it was to give the cleaning lady more time. I told her that while I could appreciate the reason, I had already booked with the later check out time time listed, and my schedule that morning didn’t allow me to leave at her new time. She changed the check out time by an hour. I left 30 minutes “early” according to my original rental terms. She said I left 30 mins late. She gave me a bad review as a guest. Said I didn’t follow the house rules. Which was a joke cause she changed the rules. I contacted VRBO about the bad review, told them I had all the proof that I did nothing wrong, and they refused to do anything about the bad review she left me. VRBO - you should have done the right thing.

Missing some key search features. This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.

HOTEL NIGHTMARE!. I never thought that calling to inquire about pillows would result in our vacation becoming canceled! We booked a beautiful 5 bedroom townhouse in the Sunset Island community on 67th street back in February for our vacation this Thursday. I called the real estate company today to inquire about linen availability. During this phone call, they realized that they double booked the townhouse. She advised us that the other group booked it ONE DAY before us. So they just canceled our reservation and decided that we would have to find a new place to stay!! 2 DAYS before our big family trip that we had planned for a half a year! I have been on the phone ALL DAY fighting with people about this, trying to get a new place and trying to get money compensation. NEVER BOOK WITH VRBO!!! They did not care AT ALL about canceling our reservation that we had booked for 6 months!! Would not help us book a new place or offer us any compensation! If I didn’t call this morning, us and another family would have shown up at the same time! As it stands right now our family vacation has gotten completely ruined and canceled!! 😭💔

Poor customer service and management. Supposed to be able to take care of everything through the VRBO app, but that’s only led to major frustration. I cancelled a reservation 3 weeks ago (before the cut-off date), and in the app it still says the cancellation is pending. Tried to work it out over chat (because of ridiculously high call volumes) with VRBO, and after an hour of my time, was told to call instead. So I googled the property management company and contacted them directly. They said in their system the reservation was cancelled. They issued their part of the refund I was owed. Just tried contacting VRBO again, and after waiting for an hour on chat, the agent came on and then the chat ended for some reason. To start over on chat would mean waiting 2 more hours. And still, the reservation shows as pending cancellation in the app, and I have not received the refund that VRBO owes me. But I did find out that next time I can contact this property management company directly and make my reservations through them, without going through VRBO. So that’s good to know for the future.

Confirmation isn’t always Confirmation. New to VRBO. I usually use AirBNB and have had great success. Booked a condo for one destination after searching for a couple of weeks. We were deciding between two destinations. After receiving my confirmation for a Branson Condo I got online and ordered Silver Dollar City tickets. Shortly after purchasing our Silver Dollar City tickets I receive an email saying our reservations for the condo was canceled. Going to a different destination was not an option any longer as I had already purchased tickets for my family and my parents. Very, very frustrating. Finally was able to book another condo, which cost more than I would have liked to pay…but we already had attraction tickets for Branson so what can you really do at that point! Also, the words on the App need to be bigger and easier to see. It would also be nice if you were able to see how many bedrooms and the bed size in each without having to read through a bunch of small text that is difficult to read!

Nope, not pet friendly !!. I booked for pet friendly accommodations for the week of July 4 at Daytona Beach – when I tried to check in I was told it was not a pet friendly condo and I was denied entry-after spending a hour and 18 minutes on the phone with vrboThey informed me they had no accommodations in the area and I would need to find a place to stay on my own – All this transpired July 3 —it is now July 12 and I have yet to receive my refund from the condo, booking fee and they said they would comp the first two nights of – I have yet to receive any refunds!Yesterday I spent five hours on the phone trying to get this taken care of —only to be told that I would have to wait until somebody reached out to me. This incident totally killed my vacation vibe —after riding 12 hours and being told you can’t stay in the condo— Spent two hours on phone that night trying to find other accommodations-(and the accommodations we did find did not have a kitchen as we had originally planned ) and five hours on the phone yesterday when I got home from my vacation…… I will never make this mistake again – from now on I will call the properties myself.

LESS THAN ONE STAR. I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!

VRBO JUST APOLOGIZED AND THEN DID NOTHING. The last time my family and I got together was during my moms memorial after she passed. We planned on getting together again during the Thanksgiving Holidays. Everyone else booked their homes through Air BnB and we wanted to give VRBO a chance and ended up getting COMPLETELY SCREWED! They allowed an owner who was in the process of selling their home to post on their website, Which they did not inform us, and we booked it in the beginning of October. Then a month later we received a message that our reservation was cancelled due to the house being sold and we will be refunded, which was fine but now the only bookings left are $150 more than we previously paid. When I called VRBO customer service for help, all they said was sorry we penalized them but there is nothing they can do to help us, they can only advise us to try Expedia or orbitz where everything was even more expensive. So I decided to go with air BnB where the same listing we were trying to get on VRBO that was $150 more is only $90 more on Air BNB. So whoever thinks that VRBO is this AMAZING SITE. YOU CAN HAVE THEM. I will be Going through AIR BNB from now own.

Horrible horrible customer service and does not stay true to their word or written emails!. I stayed in a condo that was not as advertised and unsafe due to the balcony railing being out of codes. Vrbo promised me a full refund and to move us to a new listing. I was told to leave my unit and await further instructions to check into the one they were moving us to by 4pm. I called multiple times and no help was given. I ended up sitting at a Burger King, a single mom with 3 young kids until 9pm scared that we would be sleeping in our rental van! They finally sent an email saying that we needed to “self lodge” and would be reimbursed for one nights stay. The next day due to “no other available units” we were told to go back to the original unit where they agreed was not suitable for us to be in!! It was been nearly 2 months of hours and hours of phone calls and emails. Horrible customer service, never clear answers and very rude, threatening responses from their “guarantee team.” We still have not received either of the full refunds we have in writing that we would receive. I will never use this company again nor will I recommend that it be used. I will be warning everyone I know to choose a different way of lodging!

Vrbo. I rented a place in Dallas because we had a track meet and I reserved it on a Tuesday for Friday and Saturday. Everything went well until the day we went to Texas. I received a email saying that the place I rented was already booked and the owner said he was out of the country so he didn’t know it was booked. It’s been a month now and I’ve tried everything I can to get a refund and I’ve still haven’t received it what so ever. I don’t know how you can take $900 from someone and not give it back. I talked to the host and he said he’ll give me a free night for the inconvenience but then he text right back hours later saying it was rented for another two days. So I was in Texas with nowhere to stay. Vrbo it’s to hard to contact you guys about a problem but it’s easy to get your money took. I don’t like being lied too and rob for money. And shouldn’t take over a month to get your refund back when the place wasn’t available in the first place. So I had to pay more money getting a hotel where we don’t like to stay bc of Covid. I hope you guys can get this fixed. And when they do I’ll leave another review letting everyone know how it went.

What a nightmare. My family and I booked a vacation home, and three days before arrival the reservation was cancelled by the host. When I called Vrbo customer support. I was told that they would be able to accommodate my party into a new home. I went on the site and made payment only to be informed that the property had been rented out and once again my reservations cancelled now one day before our trip 16 people and nowhere to stay. The customer service department told me to start my trip from Pennsylvania to Florida and they would let me know where to go, needless to say I was not about to travel to Florida with nowhere to stay. With no options left I went back to the site and found a place that was available and booked it. I’m not sure if I would ever use this booking service again. Vrbo you customer service is terrible, unprofessional, and did not seemed to understand the anxiety this caused me and my family. Sadly this was a very bad start to what should have been a great vacation Also I was never given a clear reason for the cancellation, again very unprofessional

Scammed as well! March 28th. I had the same experience as the last unhappy reviewer ! But let’s add a few more gross details there were light fixtures hanging out of the walls by the wires there were 3 bathrooms and one of them the toilet didn’t flush and the other the sink didn’t work so we had just one fully usable bathroom. There were two bunk beds and two of them were broken . 1 sat on 2 by 4’s on the floor and the other held together by rubber bands. There were and additional 2 mattresses shoved in a closet with broken doors and they were covered in pee , bed bugs and even unidentifiable stains! There were 9 of us and do to the late time that we arrived we were unable to find accommodations that night. We slept on the floor all together but camping would have been a cleaner experience. I was able to find a lovely unit the following day in a much nicer area. Here’s the kicker, we were there for 12 disgusting hours and the owner refunded 40% ! VRBO just keeps saying it’s up to the owner to do the right thing. I spent the entire vacation trying to talk to someone and I’m on the hamster wheel to nowhere! FRUSTRATING! I feel like Ive been robbed of my money and the misrepresentation is attrocias!

Can’t wait to come back!!!!. We enjoyed our stay here during the Memorial Day weekend! The cabin was spacious, updated, and rustic all at the same time. The main bedroom was large with a cozy king bed. The second bedroom was like walking back in time. Lots of original wood and a very rustic ambiance. The kitchen is fully functional with all the utensils and, flatware, and cookware you would need to be able to enjoy meals onsite. We especially enjoyed playing a board game under the covered/screened patio space. This was, by far, our favorite feature of the rental. The screened patio boast vaulted ceilings and a tv for late night movies, or games on the large table. It’s the perfect space to unwind and enjoy all the nature sounds around the property. It’s close to downtown Clayton where we wandered the downtown area and enjoyed the local brewery. It’s also just a short drive from Hiawassee and Lake Chatuge. We will definitely come back! Can’t get enough of this awesome property!

Jewel by the Lake. We wanted additional accommodations for extra family members coming into town over Easter. We had faced a few disappointments in the past just going through local realtors but we REALLY lucked out with this VRBO! It was clean, welcoming, comfortable, lovely and very close to our house. Michelle was a delight to work with. She could not have been nicer, more welcoming or informative. The condo is on the ground floor which makes luggage and groceries much easier to handle. It is bright and cheery and has all the amenities needed and then some. Everything worked and ran perfectly. Our family LOVED it and raved about the tasteful decor, the beds, the upgrades that had been made and how very close it was to our house so they didn’t miss out on all the fun with the family. We will definitely rent this again whenever we have an overflow and certainly recommend it to anyone looking for accommodations. It is a cut above! Sarah Clatworthy Pinehurst, NC Easter, 2023

Exceptional Location. This condo was spotless, super clean. As an interior designer, hats off to the gracious owners for the condo’s beauty and comfort. The view is just perfect. The condo was stocked like I would stock my own home, with every necessity there. There are no crowds, just people casually enjoying themselves. It’s a very natural environment to spend time without the pressure to dress or talk a certain way; just relax and enjoy each other and the environment. It is winter and it stormed a couple of days but the condo was safe in every way and the owner’s rep called to check up on us. The grounds have paved paths with beautiful, fragrances flowering trees and shrubs. The swimming pool area was a place we liked to sit and watch the surf. The pool rarely had anyone else there and was deliciously cool to swim in. There is so much more we could say. In essence, hats off to the friendly, helpful owners for the care they have shown us. Thank you.

Host cancelled on us the day before. I get an email saying that the host cancelled our booking a day before we were suppose to check in. She messaged me and said “sorry for the inconvenience” and that was it. She stopped responding to me. I tried calling Vrbo to see if they could find us a different property since they have a “rebooking specialist.” I was on the phone for over an hour and was hung up on twice. Basically they said they are not able to rebook until the day of the original check in date, which is ridiculous. They said the rebooking team would contact, I asked to be transferred immediately, and they stated they couldn’t do it. I was trying to be proactive and send them listing in the same area that could accommodate our party (16 of us). There were 2 at the time when I first checked. I have 3 families flying into San Diego, for this booking. 2 families were literally on flights while I was trying to get the problem solved. Now I have to tell them we still don’t have accommodations for tomorrow. And one of the properties that could accommodate us was also just booked. At this point we have to wait til tomorrow to see if they can rebook us. Avoid this company at all costs.

VRBO Better Than Airbnb. I am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB.

A perfect week in Cascais!!. The Cascais apartment was ideal in every respect. It is spacious and was so well equipped with all we could need for a comfortable week’s stay. The kitchen was perfectly equipped and had everything we could have wanted. The apartment appears freshly painted and was for the most part well maintained. The towels and bed linens were lovely and more than adequate. The location is ideal - just a short walk to the old town which is filled with restaurants, cafes, bakeries, bars, a helpful visitor’s center, and even a convenience store. There is a wonderful seafood restaurant on the ground floor of the apartment building (Baia do Peixe). Our hosts delivered gifts of wine, cheese, crackers, beer - truly a welcome party. Saving the best for last - the magnificent view. The photos do not do it justice. We were very sorry to leave after a wonderful week. Can’t wait to tell everyone at home about this gem of a seaside town.