Vrbo Vacation Rentals App Reviews

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Wouldn’t recommend to my worst enemy. Vrbo gave me a nightmare experience. The host for my stay in Amsterdam completely ghosted me leaving me stranded. Vrbo was unable to provide me with new accommodations as they assured me would be possible. Their app made it impossible to chat, none of the provided customer service numbers worked, I had to have a friend help login to my account on a computer just to get an international number that did work for me. I was not only told I would be completely refunded in 3-5 business days but that a stay free of charge would be found for me. When they sent me the options they could give me, none of them were even available and they kept putting on me to book a new place in order to move forward. I kept stressing that they weren’t giving me viable options and thus a pointless cycle continued. I ended up having to spend an extra $1300 to book a new place on my own wasting two full days of my trip because of them. I’m still waiting for my refund and have since gone through my credit card company to get a refund. Absolute worst service and I would never suggest anyone go through them unless you want to have your time and money wasted while they do absolutely nothing to make it right.

Do not trust, you might be recorded for your entire stay. VRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed.

Sharon. I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.

Scammed by owner. I have been using VRBO for several years and never experienced what I did this week. We rented a place that looked very cozy and relaxing. I always read the reviews and take that into consideration when renting a place. The reviews were good. We got to our house and found it to be NOTHING like the pictures. It was very cluttered with junk on the outside and the “yard” area was very crowded with stuff and not a welcoming relaxing environment like we were expecting. The front door looked like it was 200 years old and very heat and sun damaged. I’m sure it would not take much to break down the door. The “neighborhood” was very trashy. We definitely did not feel safe there at all. I called the owner and told her we were not going to be staying here based on what we observed when we arrived. She went on to tell me how much she paid for the place to buy it and fix it up. She did not acknowledge anything I was telling her. I have pictures of the way the house looks in person. Not even close to the ones posted. We asked for a refund and she said she would consider it if she was able to re-rent. I am very disappointed in VRBO that they would allow this host to rent this place and on top of it all she is considered a premium host. I will not be using VRBO in the future.

Vrbo turned my Nightmare into a dream!. We booked a week in Florida as I’ve done many times with vrbo. when we got there late the evening of check-in we checked our beds as we always do for bedbugs. this is the first and only time that we found any. Obvious immediate panic, immediately moved all of our stuff back out of the rental luckily nothing had been touching the beds. rented a Holiday Inn room for the evening so at least we were out of the bed bug houseAnd could figure out our next move. At first it seemed like vrbo may not help us, luckily the owner of the property immediately sent out pest control, verified that it was a bedbug, and then said that we could not come back to the house so had to refund our money. so no problems with the refund and we booked a new place through vrbo, moved on with our vacation. A few weeks after returning from our vacation VRBO contacted me to let me know that they didn’t think that we had received our full refund and that due to their Homeaway guarantee we could get reimbursed for the hotel that we had to pay for and for any overage from the new rental that we had to purchase. Turns out there was not an overage but we did receive a refund for the hotel that we had to stay in. Very surprised by vrbo customer service that they contacted us and didn’t just let it go. Well done vrbo!! The post experience has definitely renewed my view of VRBO and I will continue to use them for future services.

REVIEWS ARE LIES. After using Vrbo for my first time I was extremely upset with my stay. Hotel was dirty, the room was cleaned twinge and still was dirty, extra fees that where not stated by the owner and after leaving the owner a 1 star review he went and trashed my name. I couldn’t even defend myself from the review left by the owner. If Vrbo looks into the last 3 people who stayed with this owner. All 1 star review. The worst part is the property owner was so disrespectful in his review. I had to sun it my review 4 time before Vrbo would let me even post it. Stating it’s against their policy to report pricing on specific hotel. If I was a customer I would want to know that the hotel charges an addition $60 a night after paying all the fees and taxes on Vrbo. They charged us for towels if we swapped them out, got charged for toilet paper, they charged us for blankets on the pullouts. This wasn’t stated in the contract. Then the owner on top of it all state in his review that I should stay by the freeway where it’s cheaper. It’s not about the money, it’s the fact that he’s not stating the extra fees in contract. The owner is a liar and Vrbo has no support to remove his review. Crazy how mine got kicked back 4 times at that point most of the things I wanted tot state in my review where deleted. I WISH THEY LET YOU REVIEW THE OWNERS WITH THE TRUTH. THEY DONT!!

Very disappointed. Our experience was completely and totally terrible when we arrive to the Resort the computers were down and it took them an hour and a half to be able to finally give us our apartment opening it with the security guards key this was at 11 o’clock at night we were we did not arrive in our room till 1230 after that the next day when I went to get our keys they claim that we were not there registered the Night Shift had not communicated with the dayshift so our experience was that they nobody knew who we were we were able to finally get into our room when they finally gave us keys again the following day and when we arrived in our room employees of the of the resort we’re doing laundry in our washer and dryer inside the apartment without all of our belongings there the following day when we arrived back in the hotel again our keys did not work and again they claimed that we were not registered there they requested an extra fee that we had to pay after all these problems and us with a handicapped child with us what they offered back to us was $100 which I thought was completely horrible my experience at this resort was terrible in my experience with the people that are managing it is also terrible since they did not have our back beware be very aware of what if you book here

VRBO customer service. When I booked my trip, I unfortunately typed my email incorrectly into the reservation details. I booked the trip and was prompted to verify my identity through my email in order to receive the reservation confirmation and details. I immediately recognized my mistake and called VRBO to resolve the incorrect email. I was told that my email could not be changed and the reservation could not be cancelled. My only option was to continue to call back till the host could be reached and change my reservation. I CALLED 3 TIMES AND SPENT 4 HOURS ON HOLD. I was told I could not speak to a supervisor because they couldn’t do anything for me either. When I insisted, I was told that the call had taken too long and that the supervisors hours were over and he couldn’t be reached. It was 4pm my time. When I asked what time zone the supervisor was in, he was in fact in my same time zone and his hours were until 5:30pm. When I informed them of this they changed the supervisors location and then HUNG UP ON ME and did not call me back. The next time I called I asked to leave a review and was told that one would be sent to the incorrect typed email, which I obviously couldn’t access. THE CUSTOMER SERVICE IS SO POOR, AND OBVIOUSLY GEERED TO AVOID GETTING CUSTOMERS TO THE SUPERVISORS AND PEOPLE WHO CAN ACTUALLY HELP!!! I was eventually connected to a supervisor who was able to amazingly, change my email and fix the problem very quickly. FIX YOUR CUSTOMER SERVICE PLEASE!!!

Do not book through VRBO!. For the love of God, whatever you do, just spare yourself and don’t book through VRBO. I’ve been hung up on by 7-8 different agents when troubleshooting my stay. I’m sure there are some good hosts where this wouldn’t be an issue, but my first booking experience was a nightmare. I couldn’t get check-in instructions for my stay, tried to get on the phone with VRBO and was hung up on multiple times while trying to prep for my flight. Finally reached a decent agent who helped force contact with the host who had went AWOL. Then, we show up to the property and there are all sorts of issues.. wet towels, bugs, pool was disgusting, etc. of course, no communication from the host. The first night, LITERALLY another family walked into the house at 4:30am with checkin instructions to get through the door (double booked the place). Contacted VRBO again and they escalated my issue to a customer care specialist. They forced communication with the host, and we discussed terms of a refund and terms for improved service and communication. The rest of the stay went fine. Now, my host is having issues submitting a refund (supposedly) and I have been hung up on by 4 different agents and they hang up after I describe the scenario. Please, spare yourself

FIX YOUR EMAIL VERIFICATION. How is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”.

Don’t Take A Chance of Losing Your Money. I have NEVER left a bad review on anything. Ever. But I refuse to keep quiet about how screwed over my family was by this company. My family of 10 (3 families) were booking to go to a family reunion. A week out from our date, which by the way we paid in full in February and it’s now July, our host cancelled our reservation saying their “renovations were not complete”. Sounds like a bunch of bogus. I was returned our full refund (well hopefully, we will see in 5-7 business days if it actually hits our account). VRBO website states that they will help accommodate you if your host cancels. The recommendations they gave us were FIVE HOURS AWAY and you had to cross into another country. Unacceptable. Their website also says they will help to pay the extra if the place available to replace your cancellation is more. However, the customer service representative that was no help to me at all informed me that the policy only applies for host cancellations if they are 24 hours. So this company announces to their hosts that if they bail on the customers within 24 hours, they will bail them out. This is NOT how you create loyal hosts. This is how people get screwed over. Save yourself and your plans and stick with AirBNB.

Could use some work. Use of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money.

Wish I could give ZERO stars. TRAVELERS BEWARE I’m giving this a 1 star only because I can’t give zero. The house I rented in Macon Georgia was absolutely nothing like it was advertised. The furniture was burned with cigarettes and broken- the furniture in the kitchen was broken to the point that it was dangerous. There was a huge hole in the deck walking up to the door that almost cost me an ankle fracture. I called the owner and she refused to refund my deposit so I began my nightmare attempt to contact customer service at VRBO. Not only did my “please hold for 15 minutes” turn into an hour and twelve minute hold waiting to talk with a customer service agent who not only had no interest in resolving my issue, when I asked for a supervisor, I was told that she would have one return my call within 4 hours because they were all too busy. That was 9 hours ago. When you call the wait times are so long that you’re in outraged to quit. The online chat help is no help either. They keep you online for an extended amount of time only to tell you to call the customer service line. I have now been at this for 8 hours non-stop just trying to get someone to help. I would be a fool to use this service or it’s glitchy app ever again. TRAVELER BEWARE!! There is absolutely no protection from the owners misrepresentation of their property nor VRBO’s complete lack of concern for the people using their service.

Lies. I used VRBO twice last year. One time was a Miami townhouse that was supposed to have a balcony with a hot tub and free wifi. Neither of those options were available. The second trip was way worse. I booked a one night stay in Chicago in August. The person renting the place listed a nice 1 bedroom that would have worked perfectly. That was just not true though. The renter had listed this property as a shared dwelling. The renter was there, wouldn’t leave and wouldn’t allow for private access to the property. He wouldn’t provide a key, there was no access to the house unless he was home and this was beyond bizarre. I chose not to stay there given that I’d be in essence in the next bedroom from him with no ability to keep him away from my space. I complained and got told it wasn’t a shared listing. I escalated the grievance to a “higher department” but didn’t get a response for over a week. At that point, the renter gave me a trash review for my stay although I never entered his property. I complained further to VRBO with no help. I don’t think anyone should have to share a home through this service and definitely not for several hundred dollars for a night. I now watched a VRBO commercial that said you’d get guaranteed privacy and wonder why they’d let that ad air when they don’t practice this in real life!

Ice Storm in the PNW. The ice storm in the Pacific Northwest caused all flights to be cancelled. This were not able to use the VRBO I rented for the week of Christmas. I reached out to VRBO, as I have done in cases of emergency weather like this on Airbnb (Airbnb has fully refunded in similar situations), and VRBO said nothing could be done on their end unless the host decided to come to a resolution and give a refund. We decided to catch a flight a few days after Christmas, the earliest that was available to book. I told the host, and she said that VRBO notified her to cancel and that she was going to put the place back up as available. Our intention was to just pay for the full stay and only stay half the time since no refunds were accepted. The host decided she wanted to make extra money by canceling our booking, keeping our money (since it was past the refundable periods under VRBO apologies), and opening it up for others to book. VRBO is not doing anything about this. So we lost all of the money and now have no place to stay when we come. We will need to spend more to book another place due to our host’s decision. We do not recommend using VRBO due to their policies that allow hosts to take your money like this and have no consideration for guests. We will not be using VRBO again and hope this can help anyone considering it to avoid it. That way this doesn’t happen to you, too.

Disaster. We reserved this property for a family reunion one month ahead of traveling. At 9:02 A.M. on the day of our scheduled arrival, we received a text from Chris, the owner/host,explaining that they were unable to host us this weekend because the management software DOUBLE BOOKED THE PROPERTY!!! At this point, our dogs were already at the kennel, and the car was loaded for departure. The host was not sympathetic, but he gave us a phone number for VRBO’s customer service for stranded travelers. (Seriously? Does this happen a lot?) VRBO was UNHELPFUL, saying that they couldn’t help us find another property, but we should book hotel rooms for the family and send them the receipts. This wasn’t a good solution for our family reunion , so we wasted four hours calling everywhere and finally found a property with Vacasa to accommodate all of us. It was an extremely stressful experience and terrible start for our family trip which we had planned one month ahead. To add insult to injury, during the long weekend we continued to receive emails from VRBO, “How was your first night? Did you find everything OK? Christopher” The next day, “We hope you’ve enjoyed your stay at the Ranch” with check out instructions. What a mess! Beware of reserving this property, You may become a stranded traveler on your day of arrival. Never again.

Holding $3000 deposit for two weeks.. Poor experience with the app. The property I stayed at was good, but the app is so poorly implemented that opening the inbox takes > 5 seconds, and loading the messages takes another 5 seconds, which is quite ridiculous given the sheer volume of users of this app this level of QPS basically means the app is not usable. I booked a property and declined to purchase the $79 insurance for damage (seemingly very high price for a two-night stay), Vrbo then left me with the only choice of paying a $3000 deposit upfront, and refund me once the trip was over. I did not know when the refund was going to happen until the trip ended. TWO WHOLE WEEKS. I have to pay up my credit card in the mean time, which includes the $3000 deposit I was charged. This is really poor user experience as Vrbo is either forcing me to purchase an overpriced insurance that I’m sure I won’t need, or holding my money up for so long for no apparent reason. Feel robbed. Assume I book three short trips for three consecutive weekends, I’ll end up with Vrbo holding $9k from me and I’d need to pay it up on my statement closing date. Whoever came up with this policy inside Vrbo might have been sent by Airbnb. Will never use the app again.

Worst customer service. I was reading some of the reviews on here and I am shocked that there are so many positive things being said about Vrbo’s customer service. Unfortunately that was not my experience at all. I have never experienced such an awful customer service or I should say lack of. My family and I had an awful experience with our Vrbo rental, after many back and forth the owner gave us 2 Nights free( we stayed for only 2 night) however the balance was towards the cleaning and admin fee , $250 total. The main issues from this rental was that the house was not cleaned at all , they came the next day but during that time we had to leave the house and keep in mind we found d a dead mouse in the drawer. I escalated the issue with Vrbo , the process of even getting a claim is brutal , they finally sent me an email where I would provide all issues relating to the rental I have a full description with pictures , timeline etc. Once that was submitted I followed up for 3 weeks and every single time I followed up I was being told it was being worked on and escalated. Lies! I finally got on the phone and was told nothing was done on the case and nothing could be done , no supervisor to speak to no one to escalate it too, just “sorry no we cannot do anything.” Absurd. No apologies for the lies , no accountability. They really do not care. I will be deleting Vrbo and using Airbnb 100% for now on.

VRBO will scam you and leave you hanging while running you in circles to fix their mistake.. Absolutely horrible customer service. They had a listing up from scam owners and kept telling us they’d contact them to contact us. Tell us they owner will call in the morning after contacting customer service 4 times prior, never called, customer service then tells us call when you are out front. Do so, 6th call, they tell us they will call the manager AGAIN! Meanwhile the window of the actual building says it’s owned by a completely different person, whom we talked to, and has been FOR A YEAR. She was appalled that VRBO has it listed and recommended talking to them HAHA, like that helps at all! VRBO only employes non English speaking CS reps so we continue telling the same story over and over again as we get transferred from one inept CS rep to the next. STAY AWAY from this horrid company. We and the people we are with will never ever use vrbo again. Use Airbnb or an actual hotel because vrbo is horrendous and provide awful support/care for their customers. These positive reviews are all fake too! Look at the actual comments. One talks about getting scammed and it’s 5/5 stars?!? VRBO is a scam! It’s only a guarantee you’ll be hung out dry if you’ve gotten lucky with them so far!

Our rental was disgusting, Home Away/VRBO didn’t help us. We weren’t allowed to check in to our house until 45 minutes after check in time. It was gross. Hair all over the back porch from someone getting a haircut, the floors were filthy, there was vomit in an upstairs bedroom, just to name a few. The boats we were promised were not available, the hot tub that was supposed to be ready wasn’t even filled and there were no chemicals. Homeaway said we needed to work it out with the owner. we tried for two days to work it out with the owner. He was unapologetic. We tried for two days straight to talk to someone at customer service. We were told they don’t have managers??? I should not have been forced to stay with my family in a disgusting rental home. Nevermind during a pandemic. They didn’t do the bare minimum. The house was not ready to rent and hopefully they will pull the listing. NOT impressed with how they didn’t help us when we got stuck in a dirty home for our one and only family vacation this year.

Messaging mishap. We booked a home for our daughters wedding in San Diego in Jan for May. On the message site we received confirmation of booking through Avant Stay and also we received messages from another person named Ryan Michaels. It appeared Ryan was the owner and Avant Stay the manager of the property. We conversed with Ryan several times throughout the months leading to May. I noticed a discrepancy in dates and address at least 3 times in our conversations. I kept asking Ryan if we had the right home? He said yes. He never double checked and vrbo doesn’t require the people messaging clients to check bookings. The day of travel (we are on the tarmac) Ryan messages me we don’t have a booking with him! I can’t call anyone now since I am on a plane. Mind you 5-9 I asked all these questions with him stating I still had a reservation. We did not know we still had a place to stay at the avant- stay location until we landed in San Diego. This should never happen. I called avant- stay and vrbo for some compensation for the stress and calls I had to make on day of arrival due to their site error and got met with it is all your fault. This was sounding like a scam and we were very worried. House was mediocre with unsafe conditions for a child to be in. Buyer beware of using these sites. Vrbo should have checks and balances.

High Point Rosemary Fl. Went here on April 2nd - 9th 2022 for Spring Break. Had gone previous year so went back to same place to stay. This trip was different as far as the stay. They hired new security guards that made it feel more like a jail than vacation. We were not allowed any guests to come visit us in our room or any areas on the property. We rented bikes on the property and because they were left by the door the bikes were taken and put into a locked gate but no one let us know where our bikes had been moved to. We lost a couple of days of our bike rental because of this. A security guard there took two of our bands from us so we had two people that couldn’t get in or out unless someone else was with them. The security guard told us that the owner would have to come to get the bands back. We called the property manager right then to let them know. I was told a few days later by the property manager that the bands were lost or misplaced(by the security guards) but they wanted me to replace two bands at $300 after there insurance claim that I purchased beforehand was denied. In my discussions with the property manager I was shamed by her and told to stay somewhere else from here on out for something that wasn’t my fault. Needless to say this was $9000 for one week. Irresponsible security guards and property managers. Very disappointed.

ABSOLUTELY UNPROFESSIONAL & DISGUSTING. y stay started out okay until day 4 and flying ants began to crawl in through the patio door… IM TALKING 60 or more!!! The property manager responds to everything until an actual problem occurs. I was told maintenance would be sent on march 3… after reaching out numerous times and having to contact “vrbo” customer service, maintenance was sent on march 9th, after I had already booked an early flight home due to being bitten in my sleep & I was officially FED UP. Maintenance confirmed they’re was a nest of flying ants & were able to get in through crack of door which isn’t aligned correctly. The kitchen sink has a dead smell on the side with garbage disposal any time you turn on faucet, also doesn’t run hot water! ONLY COLD. Had to clean some dishes in bathroom sink. I’m The property manager stopped responding, Wouldn’t even answer when “vrbo” reached out about the situation… also refused to give me a refund. I have submitted all evidence and pictures that I have. I will never ever book with vrbo again if this how they allow property managers to treat you, Airbnb would never! Worse booking of my life, ruined my whole trip. Please don’t waste your money with these people. I left my stay 3 days early and have yet to hear from them till this very moment.

Guests and Hosts - This App Needs Help. As both a host and someone who books through both VRBO and Airbnb the VRBO app has slowly gotten worse. Here are the major issues with the app from a hosting perspective. By the way I’m using the latest iPhone pro. Finding messages is horrible. You are notified and then you have to search for it an often when you run a search it will indicate the search failed (with something like a first name search). If it’s a new message why isn’t the first message in the inbox? Additionally, you cannot schedule messages to go to guests. This feature is in Airbnb and it makes it easier to automate message delivery. When it comes to listing - you are limited by the amount of text to enter house rules, so you have to send a separate document in a pdf (very clunky). It also doesn’t yet have a feature to list if your property has EV charging. The app often logs you out for some reason. Last week it couldn’t retrieve any messages and the app had to be reinstalled on every phone and tablet my group uses to manage reservations through VRBO. I really feel like VRBO needs to work on this app and develop a new version with both guests and hosts in mind. If the app continues to be problematic it will lead to people just not using it or directing people to use a competitor.

Picture Perfect Cabin!. My husband, myself, our son, daughter in law, and 2 granddaughters (8 & 10) spent4 nights at the cabin. We thought it was pretty close to perfect. So convenient to have the creek right in the backyard where they all fished and rode the tubes. Our dog couldn’t hAve had more fun either! The property is private so they had lots of room to run around. We did the gem mines, we hiked Wayah Bald and went white River rafting. At night we sat by the fire pit and soaked in the hot tub. The kids were thrilled to see so many fireflies! I highly recommend any of the area activities. The Nantahala Outdoor Center (NOC) was the company we went to for rafting-our guide was amazing! A must do! The cabin is very comfortable and is stocked with everything you need. The nearest grocery store is 30 min so best to bring a few things if you can. Scotty and Barbara were great hosts! We had a problem with the oven and they went out and bought a new one that next day! We came home and it was already installed. We’re not even home yet but have already booked for next year!

Cranberry Cabin. The picture on the VRBO app doesn’t compare when you drive up to the cabin and see it in person! Out host Captain Tony and wife Nancy welcomed us made s feel more like great friends than guests! Upon walking into the private entrance I was in awe of how beautifully decorated it was with the rustic cabin decor! The bathroom was breathtaking with the amount of detail in making the entire cabin look just where it belongs,in the mountains! Plenty of room in the living area to watch tv and the bed was very comfortable EVERYTHING was PERFECT! Do not have concern that they live upstairs never heard anything, very quite and private! We enjoyed their company,we cooked banana boats for ourselves and them they were such joy to spend time out on the porch and talk! Perfect Hosts! Enjoyed their 2 mini schnauzers Sophie and Marlin, they were fun to watch! We were greeted each morning by chipmunks a ground hog and a baby rabbit along with birds and the sunrise and sunsets are beautiful! This is my ideal vacation spot quite and tranquil not only to relax but reflect on the beauty! Tony and Nancy we will be back before you all retire! Again thank you for making this our #1 vacation spot! Hope to see you all soon! Chip and Karen Little

NIGHTMARE!!!. This company was an absolute nightmare. I booked a vacation and paid in full five months ago. Today I went to share the property link with a friend only it’s no where to be found. VRBO assured me that it was still booked and it had to be honored. Out of an abundance of caution I messaged the host and thank God I did. Their response is the property was sold, the rental was canceled, and VRBO should have contacted me. Not only did NO ONE contact me, I never got a refund of the money I paid, and the trip still showed “booked” on the app. Had I not done the leg work to really find out what was going on, id have shown up there next month with no where to stay!!!! No one seemed to think this was an issue. Everyone is pointing fingers and placing blame on the other parties and NO ONE was even slightly helpful. I had to call twice to get my refund processed which should have happened IMMEDIATELY upon sale of the property if they weren’t going to honor it! That was two months ago by the way that this sale took place. That would’ve given me three months to find a new place. But no here I am one month out looking for a place on a holiday weekend and begging for my money back. Absolute NIGHTMARE. Avoid this site at all costs! You can actually book it cheaper by booking it direct almost all the time just google search the address and find the property management company or social media pages! Learn from my experience - Save yourself the headache and money in fees!!!

Fees are RIDICULOUS, don’t bother.. Downloaded this in hopes it wasn’t as money hungry as AirBnB. It is somehow worse. Didn’t think it was possible. My total went from $495 to $1200 all from “fees.” I know fees are necessary to keep the app running, but come on people. There is no way on God’s green earth I will ever pay for something that is more than doubled from fees like “$125 - management fee” 🤡. Edit: After receiving a response from the developers, I’d like to expand just a bit. First off, I respect that you take the time to thoughtfully respond to reviews. I think it is a great idea to incorporate more transparency in your fees. It’s rather jarring seeing your total more than double, but if I knew why it doubled, I might be able to bring myself to buying it. What exactly is a “management fee” and how does that differ from the rest of the *expansive* list of fees? I don’t remember the rest of the fees but adding some type of information as to why those fees exist and what they are would at least be a good step in the right direction. Another thing, if price is solely dictated by the hosts then they need to be regulated. A $125 “management fee” is 25% of a $495 total price. That fee alone has added an additional quarter of what I’m already paying. That is ridiculous. So, hosts either need to be constrained within more reasonable percentages or outright denied from charging outlandish fees like this one —outlandish in my opinion, that is.

Negative reviews for Properties get censored. VRBO does not take negative reviews seriously or complaints with properties. I left them a message two separate days and neither call was returned. On the third try, I was finally able to speak to someone but they were of no help whatsoever resolving the issue with the property I was staying at. They just blew it off and said to resolve it with the property manager that rented us the place. I used VRBO for an entire month renting about 6 different places and I will not be using them again. Lastly, since nothing was done about my serious security concern, I left a negative review for the property. After a couple days, they said my review didn’t meet the guidelines because I discussed security deposit pricing (one of my concerns) so I had the opportunity to remove that portion and resubmit which I did. They said they would review again but this time they waited about 3 weeks to respond again stating that it didn’t meet their guidelines. They didn’t give a specific reason either. This time when I tried to edit and resubmit, it stated that I was outside the window and could not post the review. This is a very shady practice for VRBO and I would highly recommend using a different app for your short term vacation rentals.

Never Again…. I booked a place 10 days before arriving and the stay was supposed to be for 30 days - we are relocating and needed temporary housing. We were traveling by car and running a day behind, I messaged the host to let them know and got no response. The day we were arriving, I messaged the host again because I hadn’t received any check-in information. The host informed me she canceled the booking, and since I didn’t show up on the first day, she thought it was canceled - 5 days later the app still doesn’t say my reservation is canceled. I received no refund, and as a consolation vrbo tried to book a motel 6/ super 8 for 3 days until they found a comparable place to house us. I declined and asked for a refund as the motels they suggested did not look safe! The rep said she was making sure my request was escalated, puts me on hold, then hangs up. I called again later that evening, and another rep hung up on me - after placing me on hold to get to their resolution team. Meanwhile, they still have over $2,800 of my money with no date/ expectation of when it will be returned! Moving across country is stressful enough, to arrive in a busy city and have no where for my children and I to lay our heads - and to have to pay more money for a hotel AND another temporary place to stay until we find permanent housing. I am going to fight for a refund AND the refund of the hotel stay that I shouldn’t have needed. Vrbo did not act in my best interest in this situation whatsoever.

Two Terrible Experiences. My husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else.

Nightmare Booking Process. It just shouldn’t be this hard. VRBO works great until you need help. Apparently they were having system issues. Wouldn’t accept our perfectly-good card. Rejected payment, tried to book again which resulted in two bookings, several conflicting messages…you’re pre-approved for your next booking, booking rejected, on and on. Unsure if card was charged, tried chat (it’s a bot, zero human response), called several times with a wait time of 30+ minutes, gave up few times, finally decided to wait it out, got through, explained problem and he hung up on me. We are long-time users of this service and this is not the first time VRBO’s absence of customer care has proved to be a several-days-long fight to straighten out an issue that occurred on their end. In this day and age where customer care means everything, how can they still in business? No accountability, no higher management to refer problems to, just outsourced phone lines where you explain issue over and over again, and a complete lack of care when they mess up. I just went and found the same listing on the competing site and booked it in 5 minutes. So much for customer loyalty, doesn’t mean anything to this business. It’s a shame.

Bad Service. I booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒.

Rude hosts, Terrible Customer Service - use Airbnb. First time trying to book using VRBO and won’t be using it anymore. I made a request for five nights that were available on the app and just assumed I was done. Less than a day later the Premier Host updated my stay to the next day for $10,000 a night. I couldn’t cancel because it was outside the cancellation window so I call VRBO customer service. The agent I talked to couldn’t do anything to cancel but said that even though it said my payment was scheduled for $6000 (half the total plus fees and taxes) that it shouldn’t charge me but I should call back tomorrow (guessing I had an after hours agent). I called back the next day and the agent contacted the host and then came back to me and said that I didn’t respond quick enough to the host (again who is premier) saying the dates were no longer available and that they had accidentally updated the dates to the next day and the nightly total to $10,000 a night. I am baffled the agent didn’t see any issue with this and asked for a supervisor. They said it would have to be scheduled for the next 24-72 hours. I said I would like to speak to one now and got out on hold and then the call disconnected. Why did the host not just reject my offer if it was truly unavailable minutes after I requested it?

Florida emergency. Booked a house through Vrbo, the house manager has been mistreating me ever since I had to relocate. Booked July 17- 22 sunseeker house VRCC. The air broke on the 19th, maintenance man came in and said he was there last night with the same problem! He told me to ask to relocate through VRCC. When I did that he becameAbusive and stopped talking to me. My elderly mom turned 72 on the 18 th. She has congestive heart failure and is on her second pacemaker. I got no help , options or recommendations from VRCC or Vrbo. I was forced to figure it out on my own, with very little money. I was blamed for breaking the air and called a lier ( that the maintenance man never said he was there last week) mind you I have witnesses! At that point I was ghosted! Left the Vrbo at 5:30 the 19th. I was there less then 48 hours. VRCC said they provided and in stalled 2 portable air units. That is a lie! One portable air unit was in the garage ( red flag) I installed it in the room my mother was being held in. 90 degrees in the whole house! I would love help getting a refund! VRCC is not communicating with me! What do I have to do to get some help!? I got 2 insurances when I booked it through Vrbo. Please help Sincerely, Rebecca Just trying to spend some quality time with my mom! Tomorrow isn’t promised!

Vrbo will scam you. If I could rate them zero I would. They literally stole >$6K from us. We booked a property on the platform in Mexico for a family vacation. Got confirmation from Vrbo of instant booking. Only a few days from the trip still zero communication from the property owner with confirmation of how to access the property. Vrbo says their policy is owners must respond within 24 hrs or be kicked off the platform. It’s been 7 days and no contact. So I guess good for Vrbo that they can kick off a bad owner. But we have talked to Vrbo customer Svc for hours a day for multiple days and they just say pound sand, zero refund offered for us even though we paid for something that they can’t deliver on. They also charged a $500 service fee to use the platform and “protect us”. They laughed at us when we asked if they were at least going to refund that since they didn’t actually do anything for us or provide any actual service. They told us our only option was to actually go to Mexico and they would accommodate us if we got there and had no place to stay. Yeah right! Who in their right mind would travel to a foreign country with young kids with no confirmation that they had a place to actually stay?!?!? Total highway robbery!

Disappointed in VRBO. Disappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price.

Deceived by Property owner and Vrbo. We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

The absolute worst company. Booked a house far away from my home 2 months in advance. Paid in full. On the day of, I contacted the host to get instructions, and he told me he is not honoring the booking. He said something about not knowing I was coming until I contacted him, but he DID take my money back when I booked. The customer service at VRBO was laughable. The usual runaround (over 2 hours waiting/speaking with them). Here’s what I learned: a host can not honor a booking for any reason, whenever they like. If they cancel on you the day of, you can’t book another VRBO place because there has to be 24 hour notice to book. On rep told me the problem was test I had booked for only one night (huh?). The next two said they had nothing to do with it. The customer service reps all told me (again and again), there is nothing VRBO can do about it, including trying to help you find another place. Which was a repeated lie- once I got to a “Supervisor” (after being hung up on) he said it is policy to try and find a hotel room in these situations. Nice consistency of message. Of course, the nearest hotel that was available 2 1/2 hours away. I’ve been a customer for a number of years and this is the way I was treated. Not one person expressed any real regret for this screw-up, no one took responsibility, and eventually I was told straight out- your on our own finding your own place, nothing we can do about it.

Vrbo. I am disappointed I have to leave a review, but this company does not know what it means to be a business of the people. I rented a home on this site and upon arrival I was told by the homeowner that the home should not have been listed. Fine, I did just waste time driving here but I will gladly take my refund and move on. Oh but wait, the person who received the money needs to initiate the refund.. ok. So what happens if they don’t do that??... the answer is nothing. According to the vrbo guarantee this is not vrbos problem. I mistakenly booked a rental that wasn’t available and it’s my fault... makes sense right. Vrbo should not be in business, a simple google search will lead you to others in similar positions as myself. Vrbos response to me was to “leave a review” 😁. Awesome thanks guys! The vrbo guarantee team to the rescue! Oh by the way, the response team will only communicate to you by email, so if an issue arises and it needs to go further than their customer service line you must wait on an email from the vrbo guarantee team!! Oh boy how convenient! We can screw people over and don’t even have to speak with them! Awesome! Basically I can put my current apartment on their site and receive the funds, then tell the renters it’s not available, then I can just disappear awesomeness!!

Unacceptable customer service experiences. The app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication.

No Protections. If you use this app, know that you have only one recourse when things go wrong- to leave a negative review. That’s it. My wife and I recently rented what was basically a small hotel room in a desert community for over $200 a night. We made a two night reservation but could only handle one night because the air conditioner didn’t work. It was 95 degrees outside and started at 81 degrees inside. The a/c unit blew hot air after the air passed through insulated duct work. We contacted the owner who said we needed to use the thermostat properly. It was set to 68. We asked her to send someone over to take a look. After hours of back and forth texts, the room was 83 degrees at 6:00pm with no relief in sight. We notified the owner we were leaving. Some time later, she finally agreed to sent maintenance but we were a well into the six hour drive home. We asked for some consideration from the owner considering the room was barely habitable with zero response. Don’t use this app. Go with a company that will protect the customer. Even VRBO will tell you that, if the room isn’t as advertised (such as no air conditioning in the desert), write a review. Again, that’s your only option.

Cancellation policy. Do not use VRBO!!! I booked a property that had great reviews. However when we got here getting to the vacation home was a death trap See Ya Round in St Thomas . It is located on an unsafe mountain road. I had a Full panic attack! Owners refuse to refund not even a penny! Lost almost $3000! This is a scam! They take your money and if upon arrival you are not satisfied you are out of luck for the Entire amount!!! This was supposed to be my birthday celebration! Total nightmare!! Lost so much hard earned money to this owner scamming guests that can’t possible know how bad it’s going to be until you get there!! We as the consumer have no rights. No protection from these vultures. Please do not book with See ya round villa in StThomas. Please do not listen to all the wonderful reviews!!! This is the biggest scam of a lifetime!!! I have traveled a lot in my lifetime. Never ever had an experience this bad! This entire organization VRBO and these owners are ripping people off. My birthday wish is that this entire organization and the owners of See Ya Round villa in St Thomas go out of business!!!

Cool Features. So I am writing my review on the app and my experience while staying at our Vrbo cabin! Our family decided to stay a couple nights in a charming cabin just outside of Chattanooga, Tennessee. We booked through the app and it seemed really easy to make all the arrangements. The owner of the property was quick to respond via email about some questions my husband had and send the information we needed to unlock the door to get in! I would say it’s pretty cool that you can make these kind of reservations through an app on your phone! So neat! We get to our cabin, park, get our two little kids out of the car and head inside our cabin! Get inside and find that the place hadn’t been cleaned from the last guests who had stayed there......We were in awhhh....So we tried to reach out to the property owner ASAP and let her know that the place was not ready for new guests! We waited a short time and still no reply. So we decided to contact Vrbo instead. They were very nice about it. They reached out to the property owner who then contacted us shortly after. Long story short, the property owner refunded our two night stay. We still had to pay taxes on that and was charged a cleaning deposit still of $100. Anyways. Vrbo doesn’t take financial responsibility for refunds etc. Its not their fault at all this happened. Anyways.

VRBO and the hosts are terrible to work with. I have had great experiences with Airbnb and Casago, in terms of customer service and flexibility. I booked my reservation with VRBO about 45 days before the trip and included the wrong dates. VRBO offers no cancellation refund within a 60 day window! Airbnb offers 48 hours to make changes! It says it is up to the host’s discretion after that. I emailed the hosts at Bella Sirena (will include their names later), less than 24 hours after I booked with them. They initially said they would allow me to change the dates. Then after sending some new dates, they changed their mind and said we could not change the dates!!! I paid over $1200 for this stupid 3 day reservation. The owners said they would refund me the $200 cleaning fee if I wanted to cancel, but would keep the other $1000. Remember, this is less than 24 hours after I made the reservation and it is up to their discretion. After the back and forth and my frustration, the owners asked for an additional $500 damage deposit!!! As if I’m going to damage the property. Never use VRBO! Always use Airbnb and Casago. The site and owners have always been helpful and they have reasonable cancellation policies. I have never been so disappointed in a company!

Stick with AirBnB. We had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB.

Scammed. Rented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting.

Host canceled AFTER we were already on-site. Apparently we are not the only people this has happened to. Yesterday my friends and I pulled into the driveway of our beautiful booking in San Diego (exactly on time) only to discover… doors locked… and someone else's belongings inside. We reached out to the host and received an email 20 minutes later canceling our booking (though we'd booked months ago). Let me say that again: they canceled our booking AFTER the scheduled booking time had already started, WHILE we were in their driveway. We'd driven about six hours (one way) and now we are stranded in San Diego with nowhere to go, except to shell out hundreds of extra dollars. Vrbo is offering only to credit the paid amount toward another booking, but the only options this last-minute are honestly pretty sketchy, or exorbitantly expensive, and we are spending all our time dealing with this instead of being at the convention we spent 100s of dollars and months of planning to attend. This is not okay. UPDATE: They got us into a sketchy hotel with no hot water, and no w/d, in a very run-down part of the city. Far inferior to our original booking. And apparently this sort of thing happens a lot with this company. I've warned my 30,000 online followers to never use Vrbo.

Predatory Booking. I booked a rental through VRBO in March 2022 and made the first payment on April 1 of $223. I was told the remaining balance would be due on June 10 and it would be around $1500. However to my surprise after attempting to make my payment over the phone with the actual rental agency I was notified that the total balance was more than $1700. I was told that in an email it was made clear to me that I would have this additional charge that I would have to make, however it was never explicitly stated (and I spoke with the rental company a handful of times since I booked to clarify details!!!). In addition to that, the invoice went to my spam mail (of which the customer service rep at the rental company stated “happens often”) and was told there wasn’t much that could be done and it was VRBO’s fault with their marketing. It’s quite unfortunate to me that VRBO would market in such a way that is harmful to the people booking with them, but that’s exactly what happened to me. Now I’m being forced to pay a service fee to the rental company in addition to the service fee I’ve already paid to VRBO in order to book - when none of this was explained upon booking. It’s predatory. Think about the people that can’t afford to pay the “hidden costs” associated with booking through agencies like this. Wild!

I was ripped off. I booked for a depto in Destin for 8 people ( usd 1200) not all of the family was going to be able to attend, I requested for support, Vrbo mentioned I should go direct with the owner at Beach view vacation rentals “ Patti place”, as I am new in the app I cancelled the booking on the app but try to look for the owner to solve the problem. They did not answer the phone and finally mentioned they could not help with changes. I signed the contract and when I arrived the department was not ready. I called Vrbo as the owner did not answer the phone and after 1 hour standing outside with my mom 77 years old and my three children ( 4,5 and 9) Vrbo mentioned that we will be relocated in a hotel or will have a refund of the money. We decided to ask for a refund and when to another place, paying usd 200 more than what we expected. After 1 week I realized the money was not in the bank, I called Vrbo and they mentioned that they made a mistake as it was cancelled in the app. I explained them all again , They were very rude and advise that a Supervisor will call me and pitifully they never called neither made the refund. When I mentioned I signed the contract, they said that is something that comes from the system, totally irresponsible, they do not care about customer. Be careful!

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Great App. Easy to book and pay

Can’t load messages!!!. Whilst this is a good service the app itself is rubbish. I can’t load any messages and get the check in details of my accommodation. Luckily I have the owners phone number from a previous stay otherwise I would be screwed. Please fix up your up VRbo

Review of Properties. It would be helpful to see more information about new properties or more info about property hosts. I believe some of your hosts and properties listed are fraudulent and there is not enough security or protection available with your app when signing up new properties. Your staff however are top notch and very helpful. You need to look at this >Property ID #2874461vb Bankstown NSW Australia to see it it is legitimate.

When bookings change ownership. When a house changes ownership, the process is not an easy one for the guests. We have to cancel with one owner and get a refund and try to rebook straight away with the other owner and hope we don’t miss out on the booking that we booked a while ago! Ridiculous.

Shocking. The app allows the property owner to cancel using any feeble excuse possible, deposits taken straight away and refunds take 15 days to process. Account cancelled and I will never use this app again after two bookings cancelled on the same day.

Totally unreliable. This app has a super disorganised back end - I was trying to book a house for hours and kept getting wrong pricing, houses that were in fact booked but showing available….then comparing some properties to the same ones listed on Airbnb and seeing them on VRDO HUNDREDS of dollars more expensive! Avoid. Stick to airbnb if you want to know you’re safely booking reliable accommodation.

The WORST experience!. Firstly, when I arrived. The place was nowhere to be seen. No one even sent me a address to the place or details. $80 a night?! And first encounter ,no a very nice way to start of my week. Then spent approximately 4-5 hours on the phone with a people telling me for my Id and it didn’t really help. Afterwards, I eventually entered the home looked outside and there was a random camper van? Someone was living in. Anyway in the website, they told me it included free breakfast. After 5 hours on the phone I was so excited to finally eat! Then realising the food was stale. And NOT very appealing for my family.. after I checked the rooms. And the sheets were old and stained and who, god knows what’s on them. Anyway I don’t want to be rude but DON’T ever spend you’re money on this. I think there are some better accommodations that you can spend on. Me and family are not very happy.

Don’t even deserve one star. Booked a room with a vendor and then decided I needed a bigger room so I booked a bigger room with the same vendor and requested a cancellation on the smaller room. A month on, hundreds of dollars spent on international calls to Vbro, the smaller room is still not cancelled. Worst part is that Vbro team hangs up on me when they don’t know what to do!!!!! All those security labels on their site are a SCAM!!!! Buyer beware!!!!

DISGUSTING SERVICE!. DO NOT USE THIS APP! I had booked accomodation over Easter for 6 nights & paid months in advance as required. I was driving 25 hrs for this trip & 3 days before leaving got confirmation of booking & accom from VRBO. I did not receive access info so I contacted the owner with no reply. We headed off on our big drive & 16 hrs into our trip I received a message our accom had been cancelled!!! No reason just cancelled with less than 24 hrs notice!! I called VRBO & they couldnt care less just saying we’ve been refunded & it will take 7 business days to get out money back. In the road with no accom, I asked for VRBO to be accountable & find us accommodation, they refused & when I said I’d be getting legal advice they hung up on me. Our trip was ruined, we were left out of pocket & no help was given. DO NOT RISK YOUR MONEY & TIME WITH THIS TERRIBLE APP & COMPANY!!

Poor user support and protection. Basically, use this service and you might have a great holiday, or have it completely destroyed at your cost. Vrbo on face value is an excellent service like most other applications of this nature. Vrbo offer cancellation policies for the house owners/managers as well as protection in the event anything goes wrong. For the customer however there is absolutely none. They can cancel your holiday last minute and destroy your holiday. You will not receive any assistance or compensation for lost flights, or any other cost. At most, they offer an apology and tell you that it is not their responsibility. Vrbo does not allow reviews to the house owner/manager in this case either, ensuring that you think you are getting the best service, when in fact the accommodation you’ve booked has a very poor reputation.

Availability. Its really annoying when properties are listed as available when they are not.

International payment. Why? So many scams 🙃 AirB&B do not require “international payments” for Australians! Hassle!

worst app!. I booked for a beach holiday, and cancelled because the listing was still available on AirBnb on the 5th of oct. it’s now the 16th of october and my refund request hasn’t even been looked at, let alone processed. No protection for people who are booking. Horrible.

Useless app. The app doesn’t work. It just passes me Around different apps that you’ve made us download and delete. Now I can’t use the website on the phone without using the app. You’ve lost all business.

Slow with poor usability. Needs attention from an expert UX designer

Matthew Berwick. What a fantastic app for anyone wanting to book a holiday, so easy to use. Hav already recommended to lots of friends and family👍👍👍

Poor sign up / login process. Not a very user friendly login or sign up process. Couldn’t get past front screen

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Despicable Company. This is an Expedia owned company that didn’t help us out when we weren’t even allowed to leave our country to travel to our rental property during the COVID-19 pandemic. Greedy owners took all of our money, and VRBO just stood by and supported them. AirBNB did full refunds for their renters - they get ALL my business from now on.

Don’t use - worst customer service. We booked a place and it happened to have mold and no AC after advertising they had AC. We had to leave and book a hotel nearby. We reported this issue to the company and after being one hour on the phone with the company, they didn’t reimburse us. Since then we have tried to get reimbursed and the customer service keeps on telling us to call back in 2 days to get an update. It has been over a week. UNACCEPTABLE

Always Happy. Have been using VRBO/Homeaway for many years..so far so good

Do NOT use VRBO. This company is a scam. They claim to protect the renter and your payment and absolutely do not. I tried to use them for the first time and booked a property. The property owner was not answering any of my messages which was uncomfortable to me and so I decided to cancel. My refund would not be processed. I waited about a week before contacting VRBO who told me the property owner had to process the refund… but they were unresponsive… I called many times with no help from their support team and after a month of not receiving my refund, had to make a claim on my credit card.

Oops!. For a couple of years now, when I try to access my bookings in the app, I get the “Oops! Try again” message. So frustrating. Never happens in airBnB app so what’s the issue here, VRBO? I just access my account via Safari now.

The worst ever. This is first and last time I use Vrbo. Their customer service is awful. I was promised a deposit of $500 but never got it. I sent an email which was bounced back and forth between customer service and accounting with no answer. It’s been 5 days already. I’m trying to call someone and cannot find a number to call. When we were in Winnipeg the property owners were not even in the city. We had heavy snow for days. I requested a shovel and got no answer. This site sucks big time and I will use social media to bring the house down. I’m so irate now that I want a full refund not just my deposit back.

Terrible. Terrible app. How can I close my account?

Frustrated. I found working with the Vrbo app, and online were frustrating. Communications were not clear and availability of an agent was very difficult to find. We wanted to cancel one night and the system just added that cancelled night amount onto the other nights. Very, very frustrated. I will never deal with vrbo again.

VRBO should be ashamed of themselves. Not only do they have the worse email and the customer service is operated by a computer that answers question by a computer. We had to take my mom to the hospital and I tried to contact the owners multiply times. I’m beginning to think that VRBO does this on purpose. Do not go with this company and Expedia has dealings with them as well. I’m going to contact both companies and delete my accounts from both

Bug affecting payment. Could not complete payment on mobile app, would not accept valid postal code

Issues with app. The app is super flaky, I booked a rental and it told me twice it couldn’t process my credit card and then. I suddenly got an email saying I was confirmed and it was paid. Now I have messages from the owner and I can’t open them in the app to respond. Pages in the app regularly just sit in a state like they’re trying to load but never display anything.

Greedy Scammers. VRBO refused to issue a refund after i was unable to travel due to Covid19. They would not assist in any way and their live chat was frequently disconnected by the chat agent anytime it was convenient for them. Do. Not. Support. This company.

FUN Vacation Awaits. Easiest way to make a reservation for upcoming vacation! Done it a few times already and always a peaceful mindset knowing that everything will be ok and if there should be a problem, the VRBO team is there to help!

Worthless. App and company are both worthless. Will not refund any amount or allow you to reschedule a booking even during a global pandemic. They could step up and force the policy but refuse. Use AirBnb at least they actually care about people.

App won’t show maps. I’ve had this app for awhile now but it’s not running right anymore it just loads up when looking for places it’s very annoying so I’ve moved on

Horrible refunds. This was my first experience using VRBO. So I booked a place for 5 weeks and paid for it right away. Turns out there was a glitch in thier systems that allowed double booking at the place that I had prepaid $3200 for amd it is not available. The host issued the refund right away but for some reason VRBO is going to take 15 days to process my refund. Why? You took my money right away why wont you give it back? Now I still have to find a place to stay while NOT having my $3200. I am in such a bind right now because of this. Stick with Airbnb. These guys have put me in such a bad position. Dont know what I am going to do now 😡 I need a place to stay and now I dont have the funds to do it. I do NOT recommend these guys at all. If I could give zero stars I would 🤬

No customer support. Was scammed by an owner at the outset of the pandemic and VRBO did nothing to support.

Horrible service. 5 days before we we’re supposed to leave on our vacation to Mexico we were contacted by the owner who cancelled our booking even though we had already paid! We contacted VRBO right away and although we were refunded in a couple of days we had no place to stay and no time to spend finding something. We were repeatedly put on hold and told we would be contacted. We were assured that our booking was guaranteed and they would help us. They never did and we wasted hours on the phone and looking online. We finally booked a place on our own for more money and not where we wanted to be but by this time we were desperate! Worse service ever!! We still haven’t heard back! I would never recommend using VRBO

The worst customer care ever. I booked a rental based on the pictures and that VRBO gave the host a “super host” designation. When I arrived the apartment was moldy and the Furniture and bedding smelly and old covered with fresh bedsheets. I contacted the host and he refused to refund. I checked out anyway because it was unsafe for us to stay due to the mold. We were planing a 3 week stay. I called VRBO stayed on waited for an agent for 30 minutes then waited for her to resolve things for 59 minutes. At the end all she could offer was 100 EUR for “minor problem”. I would never use this crappy company again and would never recommend it to anyone.

Easy to use. Enjoyed using it!

Awful experience!! Don’t book if you might cancel!!!. VRBO supposedly will refund 100% within 5 business days if you cancel and booking at the appropriate time. I booked a trip in January, paid, then later extended the trip by 2 days and paid again in April. Unfortunately I had to cancel end of April and I received my refund to the second payment quickly. After 3 weeks I still haven’t received my refund for the first larger payment. I chatted with an agent and first they said I was fully refunded. Then they said it is “processing” and to check with my bank (I paid with Visa). What is that supposed to mean? The app is complicated and confusing for situations beyond booking and paying them money. UPDATE: I called VRBO by phone and they say they refunded me. They pointed out a page that says it’s been updated, but when I click on “Get refund status” a chat window appears that clearly shows only the second payment was refunded. Now I am in the process of sending them my Visa statements (Jan-May!!) to prove they didn’t refund me. I called Visa and they couldn’t find it either but helped me find how I can get my statements. All of this headache for something that should be so simple and straightforward. And I have to prove they didn’t refund me when the problem is on their end!!! (Thankfully the agent I spoke to was sympathetic and helpful.) I will update this if and when I get my refund. Then I want out! 2ND UPDATE: I sent all of my Visa statements and they responded that they see no evidence of my first payment even though it is clearly on my January statement. So I have resent it with specific page and date reference. What a scam…

Inconvenient and False information. half the postings are double booked from listings that the host put on different websites. Now i have to jump through hoops to get a refund for something that wasn't even my fault...

Don’t even open. Can’t even get the app to open. I click on it, it pops up for less than a second then closes. Rebooted phone, deleted and re-downloaded the app, not a thing worked. Incredibly annoying hassle

We love using VRBO.. We have used VRBO for stays in many countries, and we find that it is an easy and affordable way to travel the world. The Hosts are always helpful and fair. The homes we have stayed at have been from functional to exotic, but always clean and secure.

Booking Vacation Homes. I have never been disappointed booking with VRBO.

First time user. This is the first time I have used vrbo. I use air Bnb very regularly. I am frustrated because I have sent several messages with no responses

App crashes a lot. The app does not load messages. And even their website is laggy. This is going to make it very difficult to travel. I am getting very anxious about travelling Monday without having access to message rental owners. They need to up their app and website.

Great app. The property was excellent for all of us. This was great getaway from home. We enjoyed each and every moment at the property. I highly recommend downloading the app and search for great and cozy places to stay with kitchenette and living room.

Not opening. I’d love to be able to use this app that I downloaded but it won’t even open.

Racket. The app needs to do a better job of vetting hosts. I booked recently, thought I was all set, and 24 hours later I still hadn’t heard back from the host. I literally had to play detective online to only find the same listing available on Airbnb. As far as I could tell, the host was jockeying apps. After some digging, I found out the property was booked. Thankfully I trusted my own gut and was able to get a refund and pivot last minute and save our vacation plans. But is this fair to the consumer? Especially given the fees? Brutal.

the platform & the worst customer service. avoid VRBO at all costs. The customer service does not help you AT ALL. When all things are leading to the booking clearly being a scam, they make you wait PAST the time of booking to handle the problem. Left stranded with NO place to stay the day and MINUTE of check in, they offer no solutions, creating immense stress and no problem solving skills. Every single thing is preventative and the VRBO team does absolutely nothing to help you. You will be left with no place to stay.

Sever penalties for Hosts that do not operate in good faith.. There should be severe penalties for Hosts that cancel reservations for no reason given. This would help limit any abuse by hosts and causing distress to customers.

Thiefs. They charge you £142 if you have to cancel your booking. I booked a cottage for a trip in 1 month. I cancelled the trip less than 24 hrs after the booking and they charged me £142. I will never use them again.

App looks nicer but has many flaws. You’ll need to make any setting or profile changes on the regular website instead of the app. The app continues to send me a code to verify it’s me but then kicks me back to getting a code etc. On the website it updated the changes instantly no issues. Don’t bother with the app

buttons don’t work. I’ve been trying to view the check in instructions and the “View instructions” or “contact the host” button just won’t work, what’s wrong with this app?

Second payment not clear if we pay full again. My second payment looks like I am doing a reservation. No indication. I’ll have to verify what happened.

AVOID!. The app is full of scammers & the customer service is the worst thing that I experienced in a long time. If you see this review don't use this app to book, I'm saving you troubles, money & wasted time!

I hate vrbo. You are adding an unnecessary and cumbersome step to rent property. It is confusing and annoying.

Canceling. I had 2 VRBO hosts cancel for no reason at all in 24 hours. VRBO has no insurance or back up plan for those who are booking. I was left with no place left to rent.

Vrbo app still lacking. It’s slow, and doesn’t remember parameters etc. The old version was poor as far as always losing connectivity and it being down, but the new one is not much better.

No communication. I have been trying done 9 days to get in touch with anyone at vrbo or evolve vacation rentals. We are trying to cancel due to the state being on lock down, and have still not heard back from anyone. They have now gone and processed the entire payment, after 9 emails, Facebook messages, comments, calls, and 5 messages through app. This is a joke!

Customer service is horrible. The customer service is awful. We rented a property through VRBO and there were many things that were in the ad and weren’t working or provided at the property. I contacted VRBO before the trip with the owner telling me there were things missing and they said once you’re physically there, get in touch with VRBO and they’ll find you a new place. We get there, I waited on hold and had 2 separate conversations with people who ended up disconnecting the call with me. They refused to help in any way. VRBO is quick to take your money but slow to help you when they promise beforehand. I will never be using them again.

Terrible Company. Made a booking. At checkout price was indicated in CND. However, upon checking my bank statement I was charge in USD (eg. shown $500 CND but charged $500 USD). Reached out several times to bring this to their attention but was given a number of irrelevant explanations. At one point they even tried explaining the concept of currency conversion and told me I should discuss any issues with currency conversions with the bank😓. Next, I was told that I should contact the host. In the end I was told that they would not honour the posted price because I didn’t not have a screenshot of the checkout window for my booking. I didn’t anticipate having this issue therefore I didn’t think to take a screenshot of the checkout screen. Vrbo is unreliable and they have poor customer support should you have any issues. You’ll be given the runaround. I had 3 dropped calls which would constantly cut out.

App is the absolute worst. The app itself is absolutely infuriating to use. It was hard to message my hosts and if the Internet connection not spectacular then good luck getting Vrbo messages to load. I’m back on a 1.5G connection and it’s still hasn’t loaded after restarting the app and everything !! The app design would be other wise good if it didn’t load like it’s from 1993. Considering its a luxury rental app it’s ludicrous the app doesn’t work better in 2023. The app is enough to make me use Airbnb instead FIX THIS APP!!!!!!!

Virbo condo owners cancel at own will. Booked a $200 condo in Edmonton, a month in advance to watch soccer game with my son, a block from Commonwealth stadium so watch for this listing. Owner cancelled the rental for no reason the night before our flight. Sent a message asking why, no reply. He probably got a better offer for more $$ from someone else attending the game. So much for planning. So much for the owner being an honest person. There’s no regulation with this Virbo I won’t be using their service again.

Use any of their competitors. Highly recommended that you avoid using vrbo and use ANY one of their competitors. Our group of 10, which was inclusive of individuals who work as first responders/essential services (nurses, teachers, seniors care, firefighters, lawyers and law enforcement corrections) wanted a deserved break/kid free weekend and decided to book a property in early December when the region we were staying in was still in the “green zone” and allowed indoor gatherings. However, due to the uncertainty of future events, it was confirmed in writing by the owner of the property that if for some reason he could not rent to our group due to government mandates, that we would be issued a credit and allowed to rebook for a future date! When the covid lock down occured and the "stay at home order" was imposed in Ontario, we attempted to reasonably come to a resolution to rebook for a different weekend, which was previously stated by the owner to not be an issue. But to our surprise, the owner went back on his statement and instead told us that he didn’t offer refunds or rescheduling and that he would not allow us to rebook for a different weekend as previously stated because “he could still honour our booking and recommend a one household limit” (even though he charged us for 10 people) and that we would be responsible for any fines issued if we were in violation of the rules. He then suggested that we cancel our booking (no refund) and rebook a weekend that worked for us (charge us another $2,100) so that he could attempt to rebook our dates and only offered us a “chance” of receiving a refund based on the funds he could recoup. We were then threatened with fraudulent claims that we would be held responsible for damages to his property for the weekend we had booked even though we told him we were not coming due to government restrictions. I contacted vrbo multiple times to get help in resolving the matter and on many occasions I was either hung up on or disconnected from the chat. They didn’t want to deal with any of it. They also just kept saying they can’t change the cancelation policy, which I wasn’t arguing with them. I was arguing the fact that one of the owners they advertise for was going back on a written agreement that was in place before I booked the property. Needless to say, they did nothing. Their customer service is a joke. Following our weekend, in which we didn’t attend, I received an email from vrbo to write a review. So I reviewed my negative experience with the owner and how useless vrbo is in resolving any issue and to use caution when booking a property through them. I then contacted vrbo after 2 weeks of not seeing my review posted and was told they rejected my post because “you didn’t stay at the property”. So I wasn’t allowed to review my negative experience with the owner (to warn others) or with them as a useless company because “I didn’t attend the property” which I wasn’t legally allowed to do...I also asked to put in a complaint about the owner they advertise for and was given an email that doesn’t even work. In conclusion, I would avoid using vrbo. If it was so easy for this one owner to get away with taking money from travellers and not receiving any help from VRBO in rectifying the issue, I would assume that it is common practice.

App has stopped working. Won’t load search results. Have uninstalled, restarted device, etc etc. no luck.

AVOID VRBO!!!. Used to love VRBO until recent buyout by Expedia. They couldn’t process a simple payment on my recent rental leaving me scrambling to contact the owner myself. Multiple calls and online chats ended every time with promises to get back to me, elevate it to tech department, a resolutions department etc. All went unanswered. No responses until I re-initiated contact. Their final resolution? PAY THE OWNER DIRECTLY IN CASH!! Spent 3 days of my “vacation” travelling across a Caribbean island to meet up with the owner and pay him as much cash as my debit card would let me withdraw each day. On the third day the bank flagged my card due to multiple large cash withdrawals in a foreign country. 2 hours on hold for that.... I have used AirBnB as well with NO issues whatsoever. They have my business now. VRBO - never again. Cam I give Zero stars?

Wouldn’t use again - felt sketchy. This was my first time using vrbo and I can confidently say it will be my last. Vrbo’s customer service, app, and help center are lacking. Beware, you may have to make payments outside of the app which is a major liability issue. You’ll also be asked for gov. ID by the actual property manager for safety reasons, but that should be asked by vrbo… for safety reasons. When I reached out to their customer service team to ask about outside payments, they just said that it’s a norm! When I pointed out that it was concerning, they responded with “we are aware.” So, yea, save your time and go with another service.

Be careful.. Even though the VRBO app may show that a place has availability on the calendar, and you book it an put down payment , down, does not mean you have it! I did this only to be told the next day that someone else had booked on another App, for a longer period so my short stay trip was not accepted any more by the owner, after it had been confirmed on the VRBO app. So on cancelling one day later my refund was reduced by $81.00 for something that was not my fault. Felt like ripped off! Terrible way to do business.

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HOTEL NIGHTMARE!. I never thought that calling to inquire about pillows would result in our vacation becoming canceled! We booked a beautiful 5 bedroom townhouse in the Sunset Island community on 67th street back in February for our vacation this Thursday. I called the real estate company today to inquire about linen availability. During this phone call, they realized that they double booked the townhouse. She advised us that the other group booked it ONE DAY before us. So they just canceled our reservation and decided that we would have to find a new place to stay!! 2 DAYS before our big family trip that we had planned for a half a year! I have been on the phone ALL DAY fighting with people about this, trying to get a new place and trying to get money compensation. NEVER BOOK WITH VRBO!!! They did not care AT ALL about canceling our reservation that we had booked for 6 months!! Would not help us book a new place or offer us any compensation! If I didn’t call this morning, us and another family would have shown up at the same time! As it stands right now our family vacation has gotten completely ruined and canceled!! 😭💔

DO NOT USE!!!. I booked a rental a little over a month in advance in Atlanta. We drove down from Indiana for an event. I did not receive check in instructions so I tried to contact the host the day before. No response. The day of check in I tried to call the host, he answered, I introduced myself, then he proceeded to hang up after I said I reserved his place in Atlanta, Georgia. We called customer support and they said the host just removed the listing entirely from the site. At this point we are 10.5 hours from home with no place to stay. Customer support did not try to find alternate accommodations for us nor return our phone call when they told us the supervisor would call by end of day. This was terribly dangerous on their end to allow this sort of thing to happen so far from home. There was a college football championship game happening the same day so places to stay were hard to find. With no help of vrbo, I booked a hotel with a credit card. I’m incredibly disappointed in this app and will make sure as many people as possible know the kind of business they operate and the lack of care they have for their customers.

Beware. We rented a home for vacation. On the date we were due to arrive, we hadn’t reviewed arrival instructions. We attempted to contact the property manager multiple times. No return call was received. It was getting late and we were traveling with a family so we contacted VRBO. We waited more than an hour for a response from them. When explained what happened, they said they would have to transfer us to the “escalation team” 45 minutes later we spoke with Israel. He was rather unapologetic. Eventually he booked us at the Comfort Inn. In the morning we received an email from the property owner explaining the property had been sold for a year and that he notified VRBO when he received payment and they responded “that’s your problem”. I then contacted VRBO support and spoke with Sebastian and he saw the owners email and notified me there was nothing he could do until the person managing my case returned to work. He refused to transfer me to a manager or anyone else saying he was not able. Currently, I’m out $2,500 without a place for my family to stay, far from from. I have used VRBO for the past 10 years, both as a guest as well as a home owner. This will be my last booking.

VRBO - doesn’t care about renters. I had the worst experience with VRBO. I rented a condo about a month ahead of time and then the night before check in the host sent the “house rules.” She had changed one of the rental terms after I had booked and paid ahead of time. I had all the proof - screenshots of my rental, what she sent me about changing the terms, etc. She moved the check out time to earlier on the morning we were leaving. She said it was to give the cleaning lady more time. I told her that while I could appreciate the reason, I had already booked with the later check out time time listed, and my schedule that morning didn’t allow me to leave at her new time. She changed the check out time by an hour. I left 30 minutes “early” according to my original rental terms. She said I left 30 mins late. She gave me a bad review as a guest. Said I didn’t follow the house rules. Which was a joke cause she changed the rules. I contacted VRBO about the bad review, told them I had all the proof that I did nothing wrong, and they refused to do anything about the bad review she left me. VRBO - you should have done the right thing.

Do not Recommend. Our rental might as well have been a Myrtle Beach Motel. As a frequent traveler, I have never had such a bad experience with a rental company. The customer service was non-existent. Upon arriving to the hotel building from the airport, my uber driver used Google Translator to WARN ME that "this was not a safe place and to watch our belongings." We checked in and went to our room to find that it was not clean, and a lock was missing off the main door. There was aluminum foil on the stove top, tables and countertops disgusting, hair was in the bathtub and overall, we did not feel safe there. The rental conditions did not match what was represented and advertised on their app. We were not willing or able to stay there and were forced to make another arrangement last minute, at significantly more cost. Vrbo, nor the host, were willing to offer a refund or even a partial refund due to the conditions. This is exactly what Vrbo needs to guarantee, otherwise why book through them!? This needs to be made right and other consumers need to be aware of this as a POTENTIAL SCAM. They need to stand behind their product!

Review system and customer service are terrible.. I had a very nice experience with a stay where the owner was very fair and refunded me. Vrbo had not refunded me yet so I hadn’t thought to review the stay until that was completed. Then received notice from host that they reviewed me and would like me to review them. I tried to give them the glowing review they deserved but the system didn’t allow it because my stay was two weeks prior. I did a chat with the Vrbo service team to fix the issue and that went nowhere. Then I had 4 calls. The first call they verified who I was, put me on hold, then 30 minutes later I hung up. The second call they sounded like they were outdoors in a hurricane, after multiple attempts to confirm my name they verified who I was, put me on hold, and 10 minutes later I hung up. The third call they verified who I was and said they can’t do anything and when I asked for a supervisor they hung up. The fourth call they verified who I was and said nothing could be done. I’m simply trying to review the host. I’m not trying to get any personal gain out of this but I give up. They need to improve the review system and check their service team for quality control. A lot of wasted time.

Lying Con Host Matthew Seaton. I booked a home with Matthew Seaton before Feb 1st. They took the entire amount out at that time. Our date of rental was May 28th. He had my money for over four months.I requested the key at 6:38 On May 28th I received a notice from VRBO that my trip was canceled and refunded. Then the owner sent a message that the previous guest has COVID and he could not rent it. After crying all night, I felt he was lying. I drove to the location and found families having a great time. They saw me and invited me to talk. They said they rented on Airb&b two months before. They said if it made me feel better that it was filthy and not like the pictures showed. I asked if I could take picture to prove it was rented. They said of course that this should not have happened to me. I guess he just double booked and whoever arrived first got to stay. I have used VRBO several times with great experiences and I have a place rented in July. I feel this man should be banned from rental Companies especially VRBO

Website and mobile app unresponsive. I tried to book a place on the app 3 different time using 3 different credit cards for the same place because I kept getting an error message saying that my credit cards can not be verified. I know all my credit cards are working just fine. Then after 3 different attempts to make an reservation unsuccessfully, I was going to give up go to a different site then I got an email confirmation about a property damage insurance I purchased on the property. So I checked all 3 of my credit cards and saw one of them was charged for the property, the second one I used. I am thankful that only one card was charged and not all 3. But I have not received a confirmation from Vrbo of my reservation. Every time I go into my account inbox online or on the app to get my confirmation, they stalled and had hard time loading my messages. I restarted my phone and logged out of account to see if it would help but it didn’t. I am just waiting for confirmation email to come through. Good thing I am not leaving for my trip soon. I have never had trouble booking anything online until now. My first time using Vrbo.

Worst vacation rental service ever. Do not ever use Vrbo. They will not do anything to help accommodate you, even if your reservation goes south. I had a reservation and the property owner was completely unresponsive and removed the listing altogether, costing us $1700. I reached out to Vrbo months ago and was told it was going to be handled by the escalations team. I never heard back. I called back again and was on hold for nearly an hour and a half and was told it would be handled by the escalations team again. I finally heard back from the escalations team today saying that they cannot offer me a refund as it doesn’t mean my reservation was cancelled just because the listing was removed...even though the property owner cancelled my reservation (not showing up in my trips), is unresponsive, and completely removed his listing. We don’t even have the instructions to enter the property anymore. Vrbo handled this ridiculously poorly and I will never be using this system again. They do not care about their customers, especially during this extremely difficult time for everyone.

Well in USA maybe not internationally. The reason I gave them a one star is the fact that I tried three times for them to fix their issue and I get an email saying they did, however the issue remains. The issue below. I downloaded this app and even the VRBO owner and I immediately try to activate my account on both. Every singe time I try to log on it would say “Error, invalid log in credentials please try again.” I call the call center and they tell me I have to get a new email. When I tried that the same happens. Then they send the case to their support technician and I was told they would solve the issue and “contact me.” Then I get an email a day later saying “ We have resolved the issue and your account and any associated property listing(s) have been reactivated. We apologize for any inconvenience. Sincerely, Vrbo Account & Supplier Risk Team.” So I am excited that I finally get to use this awesome website! Nope!!! Not today! I call again and same thing happens, I call a third time and then they want to see the email that “THEY” sent. I sent them their own email, and same thing happens. To this day I can not log in! So yea, one star is all they get!

Peace & Tranquility. My family & I along with my mom & brother rented your beautiful & spacious home in Isabela, PR. Words cannot express my emotions at this time: as my family & I are not on vacation. We were here to lay my father to rest in Camuy …on what would have been his 82nd birthday. He passed away on January 13th, 2022 in NY. I prayed for a place to stay with my mom, my husband & family : a quiet place where we could come together and prepare for what was one of the most difficult moments I have ever encountered: burying my dear dad. Being laid to rest in his hometown was his final wish . Your home was such a blessing for us … you cannot imagine. There is nothing we could have wanted more. Peaceful, quiet , serene, the sunsets were beautiful and most of all : comfortable & well equipped. So… thank you for hosting us. We would love to come back under better circumstances. Be blessed 🙏🏼💙

Do NOT use VRBO. Worst ever! They don’t screen their hosts properly so I was renting a unit from a gal that they called a host and wasn’t. She was renting a SUBSIDIZED unit based on her income then was turning around and renting it through VRBO. I had about 10 cases open and no one was resolving my issue. I was walking around on eggshells the entire time I was renting the unit making it extremely uncomfortable. VRBO didn’t care at all. In fact I contacted VRBO on numerous occasions with no resolution and then the day after my check out date I finally was able to get a hold of someone and they said they couldn’t do anything for me because I already checked out. They literally sat on my case until I checked out knowing that they couldn’t do anything and then it was up to the owner to give me a refund. Of course that never happened because I exposed her to her property management company. VRBO is only in it for their hosts. They could care less about the traveler. I switched over to Airbnb and any issues that I have a resolved immediately by eight professional and English-speaking customer service team. I’ll never use Vrbo again. Ever and I’ll tell everybody I know not to go through VRBO including hosts and travelers.

Missing some key search features. This is a pretty good travel app overall. I’m frustrated about a few things, however, and want to pass them on to the developers. (1) Add a button next to the heart (favorite) symbol to allow us to remove a property from a list if we’ve already ruled it out. I would suggest an “X”. I can’t remember which properties I’ve already considered, especially if I cant return to my search for several days. (2) Add the dates for travelers reviews. I take recent reviews more seriously than reviews that are a year old, for example. I think the property managers would like this as well since it allows them to recover from a bad review. (3) Break down “washer dryer” into two pieces - in unit and shared. I won’t stay someplace without a w/d in the unit and there is currently no way to find this out without contacting the property managers. (4) Break down the “free parking” filter into free onsite, on street, and valet. Again, it is nearly impossible to know the parking specifics without contacting the manager. Hope this helps. I love VRBO and have been an owner and traveler for 20 years.

Just something to be aware about. DO NOT USE DO NOT USE DO NOT USE! This is more towards the locations themselves but my family had planned a trip to London for this summer. We booked a reservation almost 8 months ago. Since then 4 places have canceled on us. The last one just canceled and we are a month and a half out from our trip. Each time there is a cancellation prices of places go up (because it’s closer to the date). We end up spending about two hours each time. This is not including the countless hours that was spent on planning our routes. Now we are worrying that IF we somehow find one that is not absurdly out of our price that tj will cancel a week before we go or even when we arrive. We live in the United States. We would be stranded when we got there. We don’t have the time to replan our day to day like we did before either. This has completely ruined my family’s excitement and made what was supposed to be a fun trip into an exhausting nightmare. (Just a point- we started at air bnb and the same thing happened with a couple of reservations too)

Frustrating! App and website need work. I’ve used Vrbo for years now and have grown increasingly more frustrated with both the app and the website. The app is constantly asking me to re sign-in when I try to switch screens from the profile to the inbox. Never seems to remember my password either, even when I check the box to tell it to keep me signed in. After a stay somewhere, I will get an email that the owner has reviewed me as a guest but I can never see the review/ratings. The help screen online says there should be a review section within the account profile but there is not review section on either the app or the website. So even after I have left a review for the owner (which I always do), I can never see their ratings. Not their fault at all but it makes me frustrated with Vrbo. Instead of adding some stupid feature where I get some credit for $1.50 (seriously?!?), maybe just make the regular functionality better. I don’t really think getting $1.50 credit is going to change whether I use your site/service (for which my data is likely being sold) as much as how frustrating it has become to even use the app or website.

Buggy website, buggy application. I’ve had the most frustrating experience trying to book a property. I found a fantastic last minute stay that we have been so excited about throughly their website on browser. I booked it about 7pm last night. After putting in my credit card information I got a spinning wheel of death that took forever then timed out and told me error. So I went through the booking again. It spun forever again, then told me the property was no longer available. So I wonder if I booked it or not? 3 hours later I got an email saying my request has been submitted. So I download the app so I can get updates. The app is SO buggy and I can’t access the messages to message the property owner. It’s been almost 24 hours and I still don’t have a confirmation. At this point I don’t even trust that the owner has been notified. I seriously would have thought that a company owned by Expedia would have a better user experience and be better developed. Come on Expedia, build a better product or get out of the rental business. If this property was on AirBnB I would be able to move on with my vacation planning by now.

Vrbo. I rented a place in Dallas because we had a track meet and I reserved it on a Tuesday for Friday and Saturday. Everything went well until the day we went to Texas. I received a email saying that the place I rented was already booked and the owner said he was out of the country so he didn’t know it was booked. It’s been a month now and I’ve tried everything I can to get a refund and I’ve still haven’t received it what so ever. I don’t know how you can take $900 from someone and not give it back. I talked to the host and he said he’ll give me a free night for the inconvenience but then he text right back hours later saying it was rented for another two days. So I was in Texas with nowhere to stay. Vrbo it’s to hard to contact you guys about a problem but it’s easy to get your money took. I don’t like being lied too and rob for money. And shouldn’t take over a month to get your refund back when the place wasn’t available in the first place. So I had to pay more money getting a hotel where we don’t like to stay bc of Covid. I hope you guys can get this fixed. And when they do I’ll leave another review letting everyone know how it went.

Terrible Customer Service. I booked a house through them and the Host canceled the reservation on the day I was supposed to arrive. Not only that but the refund can take up to 15 days to post back to your bank. I called customer support 6 times and was treated VERY RUDE and like it was my fault that the Host accepted my reservation just to cancel it. I had the trip planned and only had money set aside so with taking so long for a refund my whole trip was ruined and my family had to sleep in a rental car, I asked several times to speak to a supervisor and they said it takes 1-3 days for one to get back to you!!!! Not only that but had 5 hang up on me and they would not set up a hotel as a stranded traveler!!!!!! I would not recommend anyone use this app cause it is a terrible customer service experience if you have a problem, and on top of that they tell you that they understand when clearly they don’t!!! It is unacceptable and something needs to be done about them being able to scam ppl like this. I still have NOT RECEIVED MY REFUND THAT THEY CANCELED!!!!!! Terrible experience in every single way!!!

Scammed as well! March 28th. I had the same experience as the last unhappy reviewer ! But let’s add a few more gross details there were light fixtures hanging out of the walls by the wires there were 3 bathrooms and one of them the toilet didn’t flush and the other the sink didn’t work so we had just one fully usable bathroom. There were two bunk beds and two of them were broken . 1 sat on 2 by 4’s on the floor and the other held together by rubber bands. There were and additional 2 mattresses shoved in a closet with broken doors and they were covered in pee , bed bugs and even unidentifiable stains! There were 9 of us and do to the late time that we arrived we were unable to find accommodations that night. We slept on the floor all together but camping would have been a cleaner experience. I was able to find a lovely unit the following day in a much nicer area. Here’s the kicker, we were there for 12 disgusting hours and the owner refunded 40% ! VRBO just keeps saying it’s up to the owner to do the right thing. I spent the entire vacation trying to talk to someone and I’m on the hamster wheel to nowhere! FRUSTRATING! I feel like Ive been robbed of my money and the misrepresentation is attrocias!

Misleading and dishonest. We travel a lot and have rented through VRBO many times. I don’t like the extra booking fee but accept it for security reasons. However, our last rental experience was terrible. At the time of booking there was a cleaning fee for $450. 8 months later as we are closer to the trip, the cleaning fee was changed to a miscellaneous fee for $920. Neither VRBO nor the manage property management company could tell me what that was about. In fact they just pointed fingers at each other. The rate for the unit itself had been discounted and instead of passing a discount along to me they created a miscellaneous category. It didn’t change my bottom line expense but I felt it was in bad taste. Additionally, I wsited more than 20 minutes to talk with someone from Vrbo only to get poor English speakers multiple times. no one could address my concerns nor did they care. I will not do business with Vrbo again.

Host cancelled on us the day before. I get an email saying that the host cancelled our booking a day before we were suppose to check in. She messaged me and said “sorry for the inconvenience” and that was it. She stopped responding to me. I tried calling Vrbo to see if they could find us a different property since they have a “rebooking specialist.” I was on the phone for over an hour and was hung up on twice. Basically they said they are not able to rebook until the day of the original check in date, which is ridiculous. They said the rebooking team would contact, I asked to be transferred immediately, and they stated they couldn’t do it. I was trying to be proactive and send them listing in the same area that could accommodate our party (16 of us). There were 2 at the time when I first checked. I have 3 families flying into San Diego, for this booking. 2 families were literally on flights while I was trying to get the problem solved. Now I have to tell them we still don’t have accommodations for tomorrow. And one of the properties that could accommodate us was also just booked. At this point we have to wait til tomorrow to see if they can rebook us. Avoid this company at all costs.

Works pretty good, but needs improved features. Not buggy at all, but functionality could be improved. The map feature is pretty limited - would be nice to be able to switch to satellite view, get directions, see what else is nearby, etc. The rate display is not great either - even though you enter in the date range when you search, you still have to select an entry and then select again to see what the total will be. And even though it shows the nightly rate when scrolling through the search results, just because one entry has a lower per night rate doesn’t mean the overall stay is cheaper, because taxes and fees are not factored in. So you could see one place for $200/night, and another for $215, but the total for the latter could end up being less overall. And lastly, when you share a property with someone, that person has to get the app to see it, instead of opening the website. P.S. While writing this review, I tried to select a word and “Look up…”, and then was locked out of the keyboard. I could select text but not type anymore. Not sure if that’s iOS or the app…

Jewel by the Lake. We wanted additional accommodations for extra family members coming into town over Easter. We had faced a few disappointments in the past just going through local realtors but we REALLY lucked out with this VRBO! It was clean, welcoming, comfortable, lovely and very close to our house. Michelle was a delight to work with. She could not have been nicer, more welcoming or informative. The condo is on the ground floor which makes luggage and groceries much easier to handle. It is bright and cheery and has all the amenities needed and then some. Everything worked and ran perfectly. Our family LOVED it and raved about the tasteful decor, the beds, the upgrades that had been made and how very close it was to our house so they didn’t miss out on all the fun with the family. We will definitely rent this again whenever we have an overflow and certainly recommend it to anyone looking for accommodations. It is a cut above! Sarah Clatworthy Pinehurst, NC Easter, 2023

Confirmation isn’t always Confirmation. New to VRBO. I usually use AirBNB and have had great success. Booked a condo for one destination after searching for a couple of weeks. We were deciding between two destinations. After receiving my confirmation for a Branson Condo I got online and ordered Silver Dollar City tickets. Shortly after purchasing our Silver Dollar City tickets I receive an email saying our reservations for the condo was canceled. Going to a different destination was not an option any longer as I had already purchased tickets for my family and my parents. Very, very frustrating. Finally was able to book another condo, which cost more than I would have liked to pay…but we already had attraction tickets for Branson so what can you really do at that point! Also, the words on the App need to be bigger and easier to see. It would also be nice if you were able to see how many bedrooms and the bed size in each without having to read through a bunch of small text that is difficult to read!

Very limited features. The basics of the app work well enough, but searching is waaaaaay more difficult than it needs to be. There are several filters you can apply, but they have no persistence. If you do a filtered search, switch to map view, and accidentally hit “search in this area” (because it isn’t automatic) twice, all your filter selections disappear. If you create a “board” to save your favorites, don’t assume it’s saving your filters too (other than date, although click around a couple times and that disappears too....) So if you add properties to a board over a couple days and then want to compare them, you’ll need to re enter your filters, and look up each property again separately. If you don’t, you are looking at the price for a single adult, no pets, which can be hundreds of dollars less than say, four adults, one kid, plus dogs. I know they think I’m more likely to book if they present me with more options, but if I’m planning to travel with my family, I’m planning to travel with my family. Period. I’m ACTUALLY more likely to book if their app is easier to use than Airbnb, but this app is not.

Last minute Getaway. I booked a quick (last minute) getaway for myself and family to the Odum River House in China Spring. Now I’ve stayed at several cabins in Texas & Oklahoma, but the experience at Odum River House can’t be beat. Between pricing and level of accommodation, the lake house was spot on. I had an ideal of what I wanted before coming so VRBO was my first choice to book with. I was able to reach out to the owner prior to booking with questions, he listened to my wish list and worked his magic. He was prepared, super knowledgeable about the area, and even was accessible during my stay. He even verified we didn’t get lost on the back roads. Some of the best moment of the stay were skipping river rocks across the lake, building a camp fire right out back, and enjoying the steamy high pressure shower to cap off the day! You get what you pay for, and it was money well spent!

Will never use Vrbo again. The app works great. It’s the company I advise not using. When renting a home for our vacation we had NUMEROUS issues during our stay. None of the amenities worked, pictures posted on Vrbo were outdated and did not reflect the home at all, and when I reached out to Vrbo to get the issues corrected because the owner would not communicate they basically informed me there was nothing they could do. They could only reach out to him and request he “fix” it. Of course nothing was addressed because the owner did not want to communicate or acknowledge the fact he false advertised and refused to refund some of my money. Basically they just collect a cut from the owners rentals and do t care about customer service or how these owners treat their customers as long as they are being paid. James Watson has over 15 bad reviews with the same issues I had and more. Verbiage policy is to remove clients that receive too many complaints and are not doing a good job... but yet James is still renting this home with over 15 one star reviews. Worse customer service I have ever experienced. With the owner and the company Vrbo. Beware!

Stick with AirB&B!. No sheets or towels. All dirty in laundry basket. No soap even to clean them! We reserved a 1 bedroom in Downtown Dallas. Getting into the unit was like an obstacle course. U have to double park on main st, wait for someone to let you into the locked door, then go to unit where door is unlocked, grab key fob in unit then call all the way out where we were illegally parked & drive around building to car garage. This was aggravating, but the least of our issues. Once we get settled we noticed a dirty comforter and no sheets on bed. Also no clean bath towels. Owners said clean bedding in closet. Nothing. We found dirty sheets and towels in laundry basket. So we decided we would wash them on our first night of vacation, but no soap. We asked for a refund and owner said no. We left anyway it was disgusting. Contacted VRBO and spent over 40 minutes with them on online chat & they said only the owner of the Unit can decide if we get a refund! So what good are you VRBO?!? Absolutely ridiculous not to take responsibility of this matter. So you will just allow them to do this to other guests?? Bad business & customer service

Worst then poor costumer service -Zero costumer service. If u get less or not what u booked or needed And need to figure what to do Guess what ,good luck getting help I went to Florida to celebrate my dads 80 birthday My daughter and my mother ,paid top dollar for a property just to have the pool to our own , Guess what pool was shared with 2 other units Instead of 3 bedrooms was 2 bedrooms .. Called ,waited 45-1 hour ,costumer service said Call host ,i did ,how was he going to come up with another one ,in the couch .Called again ,waited 35-45 min ,then i was told to speak with a different department which they was going to call next morning Well i had to decide what to do now ,but i waited one day sleep or didn't sleep at all to be honest No one called ,No one did .. called again my call gets dropped ,tried the app ,i was stuck .. I got so up set and mad ,i didn't know what to do Go to a hotel …I'm i getting a refund ,I'm i partially so i can rent another property or hotel ,stuck ,no one to talk to to resolve the issue but i had to sleep on the couch for 6 night that we paid 3900$ apr That was my experience and no one has yet called ,offered anything .. I hope no one or should any one spend money and plans so much to have fun and turns into such a bad experience because incompetence ,no one to call or talk to ,ridiculous.. “Consumer rights “

Vrbo. This app has gotten terrible. You put a filter for price per night and I swear, every click you do from there on adds and adds and adds. It never gives you the true ACTUAL amount you will spend till the last confirmation. So you can’t warn your guests of an amount and they don’t understand bc when they help you search for a house, they all look cheaper than they really are. AND, if you let a house advertise that it sleeps 9 and it DOES sleep 7-8 comfortably, don’t charge or let the owner charge $64 for EVERY guest over 4. The fees on Vrbo have gotten outrageous. I don’t mind paying every dime if it’s worth it, just put the d$mn price per night on it UP FRONT. And now it won’t let me post 1 star review bc “all” the nicknames are taken. Would have definitely booked through another app had I known I couldn’t even get my review submitted.

Search needs improvement. Not everyone plans their lodging around their vacation dates; some people plan their vacation dates around lodging availability. Need to enhance search where a user can specify a duration of stay (e.g. 7 days), can specify a date range during which they would like for that stay to occur (e.g. June 5, 2021 through July 31, 2021), and maybe even go so far as to allow the user to specify which day if they week they would prefer their stay to begin or end on. Currently, users have two options: specify the begin and end date of the stay and browse available properties, then change the date range and browse available properties again to see if there are any properties available on another date range that were not included in the first result set; or search without dates and manually review every property listing for availability. Many properties have seven day minimums with check-in and check-out on Saturday only, but many are flexible (e.g. 10 day stay that begins on a Tuesday). To limit search capabilities is a disservice to both the customer and the owner.

System went down at exactly the wrong time.. System was down right when we wanted to book our vacation spot in Maui, checked that the app was updated, no freeze on my card so the problem was on the VRBO end. Called and the over-the-phone booking system was down, too. They suggested trying from a computer/laptop instead of my mobile, that didn’t work, so they said try again tomorrow. What!?! Tossed and turned all night worried we would lose the booking, knowing I had little time in the AM to fill out the info again. Luckily the unit was still there when I finally found time the next day. That’s the only reason they didn’t get 1 star - luck. Isn’t why you exist, to have instant, at-your-fingertips bookings? Plenty of online vacation sites and apps have their idiosyncrasies, but completely down so I can’t make a booking? Never. I get it that stuff happens, but what about some sort of redundancy? Isn’t this why these corps are valued at billions of dollars? Don’t they have armies of engineers? Pathetic.

TERRIBLE customer service.. My mom listed a house on here. At first she actually loved the website and how easy it was to navigate everything. But she had an issue with the calendar she needed to call customer service for. She gets on the phone and stays on hold for AT LEAST 1 hour. After someone finally answers, she explains the situation. The lady on the other end of the phone couldn’t solve my moms issue. She kept my mom on the phone for a stupid amount of time and put my mom on hold again. When she returned and tried again, she still couldn’t get it. She told my mom to hold on and it sounded like she was doing something on the other end. When my mom spoke again and said that the same problem was happening on her airbnb, this lady HANGS UP. I was literally astonished. She kept my mom on the phone for hours trying to fix the simplest issue, and when she failed she hung up right when my mom was speaking. My mom had to call again and stay on hold for another hour, when someone answered her again. Took them a long time to fix the problem but they eventually got it. Still furious from the disrespectful lady hanging up on my mom. Do better Vrbo.

All done with Vrbo. Used Vrbo many times but all done now. I booked a trip months ago but had to cancel recently due to uptick in Covid cases at my vacation spot. I have a special needs son who is not able to be vaccinated due to medical reasons. I was denied a refund even though I bought the insurance and everything ( complete waste of money). Vrbo canceled my trip upon request then later sent a denial of refund at which point I couldn’t even try to trade it off somehow. I have to say that this is completely shameful making no provisions for a family taking care of a special needs adult in this pandemic. It’s hard enough navigating life with him ( don’t get me wrong I love him and wouldn’t trade him for the world) much less in a pandemic not to mention expensive and to get your money taken like this is just appalling. Shame on you Vrbo. Update: Called the homeowner who tells me to call Vrbo who tells me to call homeowner. Also notice their response with the link that isn’t a link. Also when I called I got a person that barely could speak English and it was nearly impossible to understand them. Still all done with them. Air B&B for me from now on. Terrible customer service and useless insurance.

Stole my money and my vacation!!!. Booked 51 Metedeconk Road, Brick NJ and was robbed. The listing said animals welcome but come to find out when we arrived both dogs and cats live their full time. My husband is allergic and within 5 minutes of being there he was having trouble breathing. Looked around and found lots of animal hair as well as an unfinished master bathroom that partially worked. Called VRBO and found out if there is an issue with any property it’s is up to the discretion of the home owner to decide on any refund. VRBO does Not help at all!!!! Spoke with the owner and she said we could have a full refund if we left immediately so her family could come back home. (She never had any intention on giving me the money back) I would have stayed with the kids and my husband gone home if she had not offered the full refund…so we discussed and decided to go home together. I get an email from VRBO and the homeowner the next day and told me that since I cancelled so late and after policy allows they were only giving me $300 back not the full refund that was over $2500!!! So she stole my family vacation and then my money. I am disgusted and filed a Police report as well as filing with small claims court. Renter beware!!!!

Got scammed and terrible customer service.. Let me start with the fact that we got scammed out of a place to stay for our first vacation since the pandemic. We arrived on location and had to call support as we couldn’t get into the property. Secondly, once we got in contact with support, we were on the line for about 2 hours back and forth. Finally after many of calls and e-mails we were told we would be accommodated for 2 nights and another booking would be done for the other 2 nights. Second night comes and goes and we have to check out of the place they gave us for 2 nights, called support again and was told that they couldn’t do anything until 1-2 hours before check out. So basically we had to run around in a car hoping to get an email or call back regarding our stay for the other 2 nights we will be in town. This has been the worst experience of my life regarding booking a place and the fact that we were not accommodated for the full length of our stay from the get go is absolutely unacceptable. I would never use this booking site ever again and would recommend anyone who is trying to simply not do it.

What a nightmare. My family and I booked a vacation home, and three days before arrival the reservation was cancelled by the host. When I called Vrbo customer support. I was told that they would be able to accommodate my party into a new home. I went on the site and made payment only to be informed that the property had been rented out and once again my reservations cancelled now one day before our trip 16 people and nowhere to stay. The customer service department told me to start my trip from Pennsylvania to Florida and they would let me know where to go, needless to say I was not about to travel to Florida with nowhere to stay. With no options left I went back to the site and found a place that was available and booked it. I’m not sure if I would ever use this booking service again. Vrbo you customer service is terrible, unprofessional, and did not seemed to understand the anxiety this caused me and my family. Sadly this was a very bad start to what should have been a great vacation Also I was never given a clear reason for the cancellation, again very unprofessional

No customer service. ZERO!. Read the fine print! You will see how sneaky these turkeys are, insisting that you pay one way, but then giving you no way to pay that way, so you get zero protection! They also claim “24/7 customer service“ with absolutely zero way to contact anyone, ever! Update, The developer wrote to me apologizing, and telling me to “contact customer service.” ROFL! Why can they be bothered to contact me to try to get me to change my review, but can’t be bothered to help me just PAY IN FULL?? THAT is the big problem here! After hours figuring out where the “customer service“ button is hidden, and then 20 failed attempts to use their “chat“ feature in the app (since the phone number is long distance to Ireland) I was finally able to connect with someone… who promptly hung up on me! TWICE! After 26 attempts (5-10min each time!) I finally got someone who wrote to me like an Eliza. “I have a problem.” “I’m sorry to hear that. I see that you have a problem. Is this correct?“ in the end, I got absolutely nowhere after 30-45 minutes with this “person“. It turns out that the corporation that manages the property I rented just charged my credit card for the balance anyway. Of course, this is opposed to VRBO‘s policy requiring that all payments go through VRBO, so we’re back to square one where I get no renter protection at all. Of course, with customer service like this, I’m sure that there was never any protection to be had in the first place.

Horrible process. I tried to book this property several times and it kept giving me an error saying that the rates had changed and it would not let me book. I was on the phone with Vrbo three separate times and each person told me to do something different. First it was I should use a PC instead of a Mac. Then it was the fact that I was trying to book with an American Express card and they told me to use a different card even though it states clearly on their website that they except American Express. They finally told me to send an inquiry directly to the homeowners who then sent me a payment request. I tried to complete the payment request and it gave me additional error codes the first two times and then finally went through on the third time. We booked a different house for a couple of days on our same trip through Airbnb and had no issues at all. As a vacation rental home owner myself renting through Vrbo, this is very concerning to me. This, in combination with the shotty customer service we have dealt with in the past has finally made me decide to switch over to Airbnb. Can’t believe Vrbo is even still on the grid as I’m sure I’m not the only traveler/homeowner who has experienced this nonsense.

Horrible horrible customer service and does not stay true to their word or written emails!. I stayed in a condo that was not as advertised and unsafe due to the balcony railing being out of codes. Vrbo promised me a full refund and to move us to a new listing. I was told to leave my unit and await further instructions to check into the one they were moving us to by 4pm. I called multiple times and no help was given. I ended up sitting at a Burger King, a single mom with 3 young kids until 9pm scared that we would be sleeping in our rental van! They finally sent an email saying that we needed to “self lodge” and would be reimbursed for one nights stay. The next day due to “no other available units” we were told to go back to the original unit where they agreed was not suitable for us to be in!! It was been nearly 2 months of hours and hours of phone calls and emails. Horrible customer service, never clear answers and very rude, threatening responses from their “guarantee team.” We still have not received either of the full refunds we have in writing that we would receive. I will never use this company again nor will I recommend that it be used. I will be warning everyone I know to choose a different way of lodging!

Cancellation Policies. I booked a trip for a group and as I was showing the group the property we noticed that this was also a place that canceled on us on Airbnb so instinctively I canceled the trip. Due to a refund policy stating I cannot get a refund after 60 days before the trips date when I book the date within that 60 day but canceled the same day it was booked the owner, who hasn’t responded, and Vrbo are saying this is fair and there my be nothing I can do. I feel like this was a scam because both properties are under different names and websites but have the same exact pictures. Vrbo should have it’s own policy of 3-5 days to cancel for full refunds whenever the property was paid for so costumers are protected the same way the owner is protected having their own policy. Plus to top it all off I purchased the cancellation protection plan. Now I have to get my bank involved because Vrbo doesn’t want to be held accountable for how their partners are handling business. I may have to take this as a lost but I encourage everyone to use other apps until Vrbo makes changes to protect the customers.

Nope, not pet friendly !!. I booked for pet friendly accommodations for the week of July 4 at Daytona Beach – when I tried to check in I was told it was not a pet friendly condo and I was denied entry-after spending a hour and 18 minutes on the phone with vrboThey informed me they had no accommodations in the area and I would need to find a place to stay on my own – All this transpired July 3 —it is now July 12 and I have yet to receive my refund from the condo, booking fee and they said they would comp the first two nights of – I have yet to receive any refunds!Yesterday I spent five hours on the phone trying to get this taken care of —only to be told that I would have to wait until somebody reached out to me. This incident totally killed my vacation vibe —after riding 12 hours and being told you can’t stay in the condo— Spent two hours on phone that night trying to find other accommodations-(and the accommodations we did find did not have a kitchen as we had originally planned ) and five hours on the phone yesterday when I got home from my vacation…… I will never make this mistake again – from now on I will call the properties myself.

VRBO Better Than Airbnb. I am traveling abroad with my daughter and the say arrangements got mixed up due to incident at prior locations. So we had to book a new location and could not book any Airbnb listing due to account issues on Airbnb. So I reached out to my family back in the states to have them assist with booking on Airbnb. Unfortunately all five of us were informed that we had to make new accounts on Airbnb. One person was told that they have to wait for their background check to come, all others were not informed of the reason as to why they would have to make new accounts. More importantly my daughter and I were in distress at 3 o’clock in the morning due to Airbnb not giving us a legitimate reason as to why no one booking was excepted after we provided our IDs and credit card payments. As a matter of fact it appeared as though once we provided our identification we were informed that we have to make another account. For safe travels you should use this app vacation rentals and NOT AIRBNB.

Southern Belle Vacation Rentals. We want to start out by saying this was a beautiful clean place. Great location. Loads of kitchen supplies. We could not use garage. Small and not really easy to get into. Garbage containers all over also. We had to try and find parking spots. Some are free and some are not but VERY limited on both. They say this estate holds 10. Really with one king and 2 queens you are talking 8 people if they want to sleep together. Younger children can do sleeping bags or air mattresses. We were lucky to have 3 that used air mattresses. Thank goodness one brought her own and one at the house was OK. The third lost air first night, blew it up to try again and no luck so I texted to rental place. They told us to go buy one and send receipt. I told them absolutely not as parking was too scarce to move car. Would have like at least two rolls promised of TP for bathroom. 1/2 roll on main floor, 1 1/2 in all bedrooms was all that was left. What was left on roll when we checked in and one more. Single ply so with 8 adults we had to go out and get TP, Kleenex (none) and paper towels. Please check all above before renting.

LESS THAN ONE STAR. I recently booked travel through the APP to stay at a cabin in Asheville,NC. The process was very easy for them to book my stay and the money was sent immediately upon reserving the cabin. I also purchased their “cancellation insurance policy for 45$. When we realized we could no longer go on our trip I called VRBO to cancel. They told me they can not cancel my booking and the insurance policy was through a company called CSA. CSA travel insurance claims have to be filed online and you will be waiting weeks to hear back from them. The process to file a claim is the worst I have experienced. The other option was to call the booking agency for the cabin itself. I called them and they would only refund 50% of my money even though I was cancelling months in advance. They said they had nothing to do with VRBO or CSA travel insurance. VRBO is racketeering with CSA travel to have you pay travel insurance then making the process ridiculously hard in order to receive a refund to make you not want to cancel through them and they still keep their profit. VRBO is fast to take your money but provides little help when you need to cancel. In the military I have travelled for 15 years using various apps and this is the worst one I have seen thus far. CLICK AWAY!

Poor customer service and management. Supposed to be able to take care of everything through the VRBO app, but that’s only led to major frustration. I cancelled a reservation 3 weeks ago (before the cut-off date), and in the app it still says the cancellation is pending. Tried to work it out over chat (because of ridiculously high call volumes) with VRBO, and after an hour of my time, was told to call instead. So I googled the property management company and contacted them directly. They said in their system the reservation was cancelled. They issued their part of the refund I was owed. Just tried contacting VRBO again, and after waiting for an hour on chat, the agent came on and then the chat ended for some reason. To start over on chat would mean waiting 2 more hours. And still, the reservation shows as pending cancellation in the app, and I have not received the refund that VRBO owes me. But I did find out that next time I can contact this property management company directly and make my reservations through them, without going through VRBO. So that’s good to know for the future.

Can’t wait to come back!!!!. We enjoyed our stay here during the Memorial Day weekend! The cabin was spacious, updated, and rustic all at the same time. The main bedroom was large with a cozy king bed. The second bedroom was like walking back in time. Lots of original wood and a very rustic ambiance. The kitchen is fully functional with all the utensils and, flatware, and cookware you would need to be able to enjoy meals onsite. We especially enjoyed playing a board game under the covered/screened patio space. This was, by far, our favorite feature of the rental. The screened patio boast vaulted ceilings and a tv for late night movies, or games on the large table. It’s the perfect space to unwind and enjoy all the nature sounds around the property. It’s close to downtown Clayton where we wandered the downtown area and enjoyed the local brewery. It’s also just a short drive from Hiawassee and Lake Chatuge. We will definitely come back! Can’t get enough of this awesome property!

Amazing customer service. I cannot express enough how well VRBO did for us. 3 hours before our check in, the property owner cancelled my wife and I’d reservation, claiming they sold the property and forgot to tell us. Obviously we were freaking out, we were actively driving hours to our destination and suddenly lost our place to stay. Luckily VRBO has policies for this type of situation, one easy phone call and they placed us in a very nice hotel for the night while they looked for us options of places to stay. Long story short, no places were available, so the team at VRBO paid for us to stay at that very nice hotel for our entire trip, which was a huge upgrade from what we had initially planned on staying at. Overall they probably paid 3X the price for us that we had originally paid for our 4 day trip. They have forever earned my loyalty this last weekend, and I cannot recommend them enough

Exceptional Location. This condo was spotless, super clean. As an interior designer, hats off to the gracious owners for the condo’s beauty and comfort. The view is just perfect. The condo was stocked like I would stock my own home, with every necessity there. There are no crowds, just people casually enjoying themselves. It’s a very natural environment to spend time without the pressure to dress or talk a certain way; just relax and enjoy each other and the environment. It is winter and it stormed a couple of days but the condo was safe in every way and the owner’s rep called to check up on us. The grounds have paved paths with beautiful, fragrances flowering trees and shrubs. The swimming pool area was a place we liked to sit and watch the surf. The pool rarely had anyone else there and was deliciously cool to swim in. There is so much more we could say. In essence, hats off to the friendly, helpful owners for the care they have shown us. Thank you.

Calendar Concerns. Though VRBO has a great plethora of options, client filters are not always applied when viewing properties. We have a home which will be perfect for our needs as well as “checks all the boxes”. I have tried to book using the calendar provided on the app, however it only allows clients to choose between the day the home is viewed and July 2020. When attempting to bypass the calendar options and request the dates manually, we are directed to “choose a green date on the calendar”. I have sent the owner a request for possible dates beyond the limits placed by VRBO. As a family, we have vacation homes we share,(as each has seasonal, cultural and activity based, diverse water locals etc...), we are not likely to list these on VRBO. Having seen firsthand how clients are frustrated by aforementioned, and know I have bypassed the app and messaged the owner of same, I do not understand why we would pay for something we are presently generating revenue via alternate social media platforms at no cost.