kmrlovesmarco - No good for Owners
This app and overall website is not good or user friendly for Owners. When you receive an inquiry and go to read it you have to log in every time, there is no user id memory function. It also takes you to screens of the latest tools rather than taking your directly to the inquiry. Lastly VRBO does NOT let the owner communicate directly with the potential renter. I want to vet my potential renters and see if they are good people and/or validate they have as many guests coming that they message through VRBO. VRBO does absolutely no background check. The site also gives the person, making the inquiry, the impression that they’ve locked in the property. Again, we want to make sure that our home will be in good hands. I’ve tried sending my phone number and email address and VRBO xxx it out. Earlier this summer I was on holiday and did not respond to an inquiry. Without notification, VRBO put my account on inactive status so potential renters could not see it. Even though I paid my $500 annual fee and I lost 3 months of active advertising. This site is unethical. The fees are ridiculous for the service rendered. If I were a website developer I would definitely create some competition for VRBO & Home Away.
riverhousegirl - Good but one issue
I’ve used the owner app for a couple years and I generally like it however my one complaint is that it ghosts all forms of contact information from being shared with people. You can’t send anyone your phone number because VRBO doesn’t want us communication outside of the app. While I understand the business reasoning for this, it frustrates me because some renters want to be able to speak with you over the phone. I’ve had inquiries from Europeans who are interested in visiting the Chesapeake region for the first time and they would like to talk to a person rather than the impersonal messaging in the app. I would like to be treated like an adult by VRBO. If I want to share a phone number so that a potential guest can call me and get a better feeling about their vacation planning, I should be able to do that. If VRBO is so afraid of losing business they should come up with better incentives to keep people willingly using their system, not force the issue by treating us like children.
Mizfit103 - "Coming Soon"
*Update* I’ve dropped this app from 3 to 2 star. I do not like the constant “Rate Me” pop up. I also tried to edit a future client’s booking request (drop the cleaning fee) and could not do so. I was able to before this new update. If I keep having to go to my browser...why have this thing on my phone? And this “You lost a potential booking?” Most of the time the “lost” booking was to a home unlike mine: twice as big, lake view, an unattached house, etc. Theyre not comparable. *Update end*
This app works well in a variety of situations. The operation is simple and effective. However, I have needed the ability to edit my rates, etc., and all the app does (for the 11 months I've been using it) is to promise that these features are "coming soon." With all the money being taken in during the year (between hefty fees for owners--and now renters, too), there should be more than enough tech support in place to make doing all my VRBO business from my phone a reality. I just spent almost 20 minutes on the phone only to be told what I already know--that I can not edit my rates via my VRBO app or Safari. I must use my computer. I don't want to carry my computer every time I travel and I certainly don't want to use a public/hotel computer when I'm accessing such things. It is a security risk. Very disappointing in this day and age...and unaccountable when one considers how much VRBO is now gaining from its users.
TCountry11 - I try to avoid VRBO bookings bc of this app
VRBO has definitely not kept up with the times of technology. This app can barely do anything for me as an owner. I have 3 listings on this site, I could potentially have 6 but I don’t even want to take the time to create a listing bc I try and push all my business to Airbnb. In order to do what I can do with a push of a button on Airbnb apps I have to log onto the main browser for VRBO. I can’t do the 2 main things that I do as an active STR owner which is add/remove blocked dates or adjust rates. This app is worthless to me. Maybe I’m missing some steps, but bc Airbnb is so user friendly as an app I set all my listings to “book now” on Airbnb and only “request to book” on vrbo. Plus the way vrbo pays you out as an owner is not straight forward. They don’t collect or pay any of the taxes on my behalf which is also a nice perk that Airbnb does. Regardless, I’ll keep my listings on here but have to jack up the price an additional 10% of my Airbnb listing price since they charge a higher commissions as well as charge me back the credit card transaction fee if the guest pays with a credit card! Sorry VRBO, you are not my first choice!!
r0xie loves you - FRAUDS AND THIEVES USE HOME AWAY!!!
I recently decided to try home away along with Airbnb. I was excited to get my first booking and expecting it to be similar to Airbnb but Nooooo, The first guest I had with this platform robbed and trashed my place. When i reported the situation to them and filed my claim I was informed they won’t provide compensation for any of my stolen items or any malicious damages. To make matters worse they don’t verify the identities of the renters and put me and you as owner holding all the risk, so filing a police report is almost useless. You would think this would be the worst thing but no. To add insult to injury they still haven’t released the money that was paid by the robber to rob me and destroy my place, their reason for holding the money is to prove that I’m a legit renter. you would think after being robbed and my place destroyed by someone who booked my place through their platform they would make concessions considering the circumstances, but they were so callus that one of the many people that they forwarded me too was laughing on the phone. I couldn’t believe this when it’s all said and done HOMEAWAY Doesn’t care about the homeowners who list the homes on the platform. I would strongly advice not using this platform if you don’t want to be robbed and mistreated
Owner in Texas - What is up with the MarketPlace feed?
I guess vrbo thinks I want to know every time someone books with another owner. It’s interesting but not actionable information. I mean I can’t change my view, add another room, or change how many people I can accommodate.
When I go into the app, it’s usually to respond to a guest, or look at the calendar. But no, vrbo wants me to look at the market feed. Stop trying to make the Marketfeed happen. Why so much prominence on mobile and web site and why are you burying the operational aspects of my business? Inbox, calendar, rates, revenue.
When I do want market data, the info I need is not available. The area my house is in is VERY seasonal, so the last 3 months doesn’t do me any good. I want last Summer’s data so I can manage my pricing.
I think vrbo needs to do more research with users to understand needs regarding market data.
CCsView - Too many bugs and glitches
More often than not, the app fails me when customers are waiting on a response. It’s odd that VRBO offers so many ‘tips’ for good owner management, yet the main owner tool is horribly flawed. Today, I have tried for 30 minutes to add one day to a reservation, yet failed. The edit screen shows the extra day, yet after saving, the home page still displays the unchanged date range. A whole other problem exists with the taxes and fees when dates change. The app won’t calculate the changes. The premier customer service specialists can’t correct the errors. They seem comfortable charging clients excess taxes and fees. It’s terribly frustrating. Especially knowing that the customer is standing by waiting for the VRBO confirmation of change and billing.
I’ve been using the owner app for 11 frustrating months. My blood pressure goes up just thinking about using it. Many times, out of frustration, I have logged in to the website which has worked most of the time. If the website can work, why can’t the app????
bgxxy - App is nearly useless
We’re long time property owners on VRBO and I’ve reported this before — The current version of the app simply does not work on iPhone 10. What gives? We can’t reliably work from this app, which means we cannot continue doing business here, as we depend on mobile support. And we’ve certainly paid for it, what with 11 property listings. The inbox often does not load, the calendar spins and fails not load nearly every time, when we’re finally able to access a message thread, we receive “bad request” when we attempt to send a response. This has been going on for well over a year now. For more years, it’s not been possible to remove/change transient occupancy tax setting when quoting stays greater than 30 days — must be done via browser! VRBO has just made it impossible for us to function as mobile users. Even the browser application has been moving downhill, release after release — there’s nothing intuitive or simple about it. Invest in a UX team, and mobile support. If you can’t support new/recent iPhones, what the heck are you doing?
qweouh - Decent
It’s a little clunky and hard to navigate, sometimes it boots you out and you have to sign back in, and it’s generally pretty slow to load, as well as notify you of inquiry’s/bookings/guest questions (which you’re graded on by response time)... but, overall, it’s improving in all of these areas. You’re also able to do more and more from the app w/o having to go to the website, which is nice, thanks for updating those features. Generally you’re able to manage your property from the app w/o having to be tied to a computer, which is pretty remarkable.
Please bring back the owner payout breakdown and make it easier to modify guest length of stay. It now shows the total that the guest is paying but not how much goes to the owner, which is a pain and somewhat misleading. Also, please change the font for “price change suggestions” when in night mode (iPhone), it’s currently unreadable at night.
Kayley ray - So slow, the new calendar is horrible, freezes
I don’t know what they are doing but every week this app seems to get worse and worse. The current issues are it constantly freezes up, I can’t refund guests a portion of their payments if needed, it takes several minutes just to finally pull up a reservation because it’s so slow and the worst thing is the new look of the calendar with the silly small lines. We now miss several bookings and changeovers because it’s hard to see the very tiny break in lines if you have it synced with Airbnb. The way they had it before was great. Don’t even get me started on the online version. You would think for as big of a company that they are they would have an app that works well.
HKS513 - Another failure by Homeaway!
I listed my home with Homeaway and linked calendars with another popular rental website. On the first day, a Homeaway customer sent a reservation request for dates that were unavailable. I called home away and they apologized seeing that those dates should not have been available to he Homeaway customer. They didn’t have any explanation, but were very apologetic. However, this is a terrible customer experience for me and my customer.
So now several weeks later, after my anger subsided, I listed again with home away yesterday. Today I get a request for a one-week rental checking in tomorrow. Sure enough the Homeaway system will not allow me to accept the booking request, on my PC or on my phone app. Just keep getting error messages. I called for support and they see the error and they said they will try to fix it. Two hours later still can’t accept and still have no answers. I called Homeaway and they tell me NO it’s not excepted. Five minutes later I get a call and they assure me it is accepted. I see nothing to prove this. Total chaos.
SkolNation - All a facade
You break things that work (tax settings) you don’t communicate major changes that drastically impact owner cash flow (payments) and you consistently raise fees that you say the traveler pays (service fee) that should come to us. Furthermore you’ve turned listing position into a game (boost pts) instead of using things that matter like response time over guest experience etc etc. You justify these added fees and costs by stating we’ll have better marketing and feature but I’ve got a market place fees in my app that’s been down for almost two months and we are down 20% in revenue meanwhile still a top listing in the mkt. you also now want to report to the tax man but the figures you have aren’t even close to accurate on your site. You don’t calculate a return accurately. The greed continues as you watch your competition out clas our shine and our feature a software that won’t even allow me to add a decimal pt in for the additional payment request so only while dollars can be charged.
Swellrider85 - Glitchy app & not user friendly
This app doesn’t allow templates to be created through the app to have pocketed quick responses to inquiries, and doesn’t have an auto-reply feature, etc like Airbnb does. This is VERY important to me since I manage so many properties.
The calendar view is nice bc it shows the prices for each day without having to click on the actual days, but the calendar it’s doesn’t work at least 30% of the time I try to open it on my iPhone XS. The calendar functions are extremely limited along with many features on the VRBO app that are available on Airbnb.
VRBO also charges higher commissions for bookings and therefore I increase my price roughly 15% on VRBO and charge more fees simply because I don’t want to do business very frequently with VRBO. You would think with them charging much higher fees that they would have a premium product/ functionality over Airbnb, but that is FAR from the case.
windsongpcb - Only 1 Complaint — But it’s Big
I’ve been using this app since it first was released and it is an essential tool for me as a rental property manager. It’s very user-friendly and I rely on this app for 95% of my property management tasks related to online bookings.
However —For some reason, the calendar feature has become unreliable just over the past year or so. I open the calendar several times a day to add bookings, to edit them, to adjust my pricing on various dates, etc. But it has become a VERY frequent occurrence that when I tap on the calendar feature, it simply will not open and I get a “retry” message. As I type this, I have a couple of guests asking for information about their bookings, and I can’t view them at all unless I go to the desktop version of my account. This is a major problem and needs to be permanently fixed ASAP.
Chicago loves Maui - Templates should not be an option so easily on this app.
This app is nice for ease of use but maybe too easy sometimes! When we were new owners and just started booking, I got a booking one night when I was tired and was just checking it. Somehow I accidentally scanned the template that said “sorry, this property is no longer available” without realizing it. The renter started freaking out because she had already paid and was trying to find something during the high season. She ended up canceling her reservation because she thought we canceled on her even though we reassured her that we didn’t cancel. This app needs to disable the templates or make them harder to access. It made us lose this booking! We ended up rebooking other people then Covid hit and they all rebooked anyway, so on the long run it didn’t cost us but still!
Tesla Diva - The technology needs a serious upgrade
I’ve been an owner with VRBO for 5 years now. Often the system is slow or unresponsive. The biggest challenge is in not being able to credit people for expenses they initially paid for (pet fee or extra person fee) but they didn’t need at check in without completely canceling their reservation and asking them to rebook. There’s an option for the owner to give a fee back but the guest won’t recover taxes or the additional percentage VRBO charges on those fees.
Update- VRBO responded to my review about “adding” payment requests! The problem is giving renters money back including the taxes and VRBO fees added to the charge being refunded. Shortened stays or less people should not only get my refund but the taxes and fees they were charged for those days and services they no longer need. VRBO just doesn’t get it.
Kaboomsqueak - Improvements needed
There are several features which could make this app easier to use.
It would be especially nice to have a "tab" choice for "my bookings". Many people inquire but not all choose my cabin and the list is all mixed up together with the ones who do choose my cabin. If I could click on "my bookings" and just the guests who choose my cabin are there it would be wonderful.
Where are they from?
Hosting and meeting new folks is fun. The curiosity is there.
Just like I get reviews and also I give them, how do I know how the guest is rated? What if they have been hosted several times and had bad ratings? Would I want to host them? I wonder about these things.
Well, the "my bookings" tab is my most primary request for improvement.
Obviously I started this before.
I would like the people requesting my property to be better vetted.
I have receivers many many scams asking me to make arrangements outside the app.
Why? I never had that happen on Airbnb or trip advisor. What are they doing they you need to do the make sure it doesn’t happen?
Recently, I have to sign in every time. This is an app. If it’s on my phone I want to click to button and it opens.
I don’t like that I have to enter my password every time now.
No to the newsfeed.
It’s not important.
Milwaukee Pulse - EXCELLENT CUSTOMER SERVICE
I am impressed with VRBO results so far. I received my first booking within 1 hour of publishing my listing and 10 bookings in the next two days which are still coming in. What has impressed me the most is the level of customer service. As a new person I had a lot of questions and there were a few calls. The pick up time was quick I was not left on hold. Each of the reps helped me through and trained me on use of the function in question until my question was answered.
I was also nicely surprised to receive a call two day later from a CS person as VRBO to go through all the layers of my listing to be certain I was getting the full benefit of the site for greater results in bookings. Bravo VRBO for great customer service!
Rental Queen - Glitches
The first glitch I encountered was one that VRBO confirmed they were aware of & that supposedly you were working on. We do not accept “Instant Bookings” yet when corresponding with a potential renter while using the app, it proceeded to do an “Instant Booking”. Because VRBO had to get involved & cancel the reservation & I had to ask the potential guest to resubmit so I could work the reservation from my computer vs the app, it cost me the booking. VRBO did not know when you would get the glitch fixed nor if we would be notified. Therefore, we no longer feel comfortable booking from the app.
This week, I had a return guest submit dates for this coming summer. On your 2019 calendar, it showed August 3 as being on a Tuesday, which it is actually a Saturday. Your calendars are all off. VRBO suggested I write you about it. I did but no response.
Please get this app more reliable. I have found it useful in the past but recently due to these glitches, not so much & especially when it cost me a summer, high season, booking.
frustratedbyvrbo - VRBO is increasingly frustrating
VRBO does some things well, but it has done a few things lately that are frustrating. First, Texas started requiring VRBO to Remit state hotel taxes instead of having owners do it. Fine. But they stopped collecting the county tax that they previously collected and I remitted. So now I have to send a separate payment request to renters every time asking for the county tax. VRBO said they were working on a fix. But this happened in April and they’ve done nothing and apparently don’t plan to fix it. Why change the collection method? They could have kept it the same and just remitted the state tax and let me remit the county. Instead, they created more work for owners and they clearly don’t care. And now they are keeping my rental payments until the renter checks in instead of disbursing to me immediately. I can get MY money earlier for a 3% fee. Simple money grab. Not pleased at all.
Chad5252 - Website allows and encourages misinformation
I like the functionality of VRBO, but I hate how it allows property managers to advertise low nightly rates in the ranking search function, then you realize PMs just hide fees in “owner fees.” I could advertise my condo for $1 a night, then slap on $200 a night in owner fees, and vacation searchers would click thinking they found an amazing deal. This keeps renters from being able to find rentable units at their desired price points. And renters probably get annoyed with deceiving hidden owner fees and give up at times, hurting the entire secondary home rental market.... I feel like VRBO should be ambassadors of pricing transparency and matching owners to renters, instead VRBO helps PMs hide and deceive. Please take out owner fees and make it part of the nightly rate!
wYzZiWiG - This Platform is loaded with Fraud
Over 60% of the communications I receive on this platform are fraudulent in nature. I’m a host/owner on the Homeaway/VRBO platform. Homeaway/VRBO does nothing to protect their marketplace from abuse. The majority of the folks that contact me are trying to engage in check and Wire fraud. All attempts to report fraud and engage customer support go unanswered. Homeowner beware: we are required to reply to “guest” inquires in a timely manner else we are penalized by the Homeaway/VRBO platform yet the platform has no obligation to screen and protect homeowners against the criminal activity that takes pace regularly on the platform. If the fair’s isn’t reason enough to avoid Homeaway/VRBO then take a close look at their variable fees and commissions. Seriously it’s ridiculous. Whereas Airbnb charges hosts a flat 3% commission, Homeaway/VRBO grabs roughly 10-15%: separate fees for credit card processing as well. It’s bonkers. These guys have been arming longer than Airbnb and HomeExchange yet their fees, commissions are higher and their protections are lower. Steer clear of Homeaway.
Unicorneclipse2009 - Communication
I’ve been using this application for eight years now. In the beginning it was wonderful if you needed anything you picked up the phone when you called and someone answered, someone who could communicate and at least presented the idea that the application was there to serve the best needs of the customers. Lately I do not feel the same way. some months ago I tried to reach out to someone I had concerns and questions about payments bookings and COVID-19. I spent 45 minutes on the phone more than once and every time I spoke with someone communication was difficult and I never felt like I was satisfied with the result. Now this is the application that keeps my calendar in order takes my money and the customers and dispenses it based on VRBO’s metric. The application is only serviceable now and not a stand out and is no longer a leader in the industry.
Easleymon - Stop hiding an owner’s ability to access listing
If zero stars was an option, I would choose it. Unbelievably labyrinthian the number of drill-in drop downs one needs to memorize just to check your live listing. Redundant headings where every conceivable option has been iterated and given its own pages with different formats. And then - as with Adobe suites - the developers seem to think constantly changing the menus and format every few months so there is no hope for consistent usage is helpful “improvement.” Please decide how you want to lay out tools and information, make it intuitively accessible and then leave it alone so people can learn and use it. Constant bugs in your calendar syncs. The lockout feature when changing your password is ridiculous - allow people with a trusted mobile device to reset a password and access their time sensitive account! You are - hands down - the least navigable and least usable application and service out there right now.
lamozine - Disgruntled renter
Such a shame because I often use VRBO as a renter but as an owner I am totally disappointed in the service and platform. First I was guided to set up the split payment option where the renter pays a 50% deposit upon booking and then the balance due about week prior to check in. I was waiting and waiting and waiting for those deposits, which, shocker, never came. I finally called and was told that the split payment function doesn’t actually disperse the money that way, sorry, they switched payment processors and the new one won’t do it. Ok, so that’s wasn’t great but what can you do. But this last week the PG&E power outages disrupted our guests stay. They stayed 2 days instead of 4. So after the stay I attempted to refund our guests for his 2 missed nights plus tax as guess what? Can’t. Once the money is dispersed it’s out of their hands, nothing that can do and they keep all the fees and commissions. I guess I’ll be renting exclusively through Airbnb from now on.
Bubba the Road Dog - HomeAway’s App is their single biggest asset.
HomeAway/VRBO basically owns one of the best operating computer programs for the Vacation Rental industry. All of their individual owners they contract with to rent an Owners property. For HomeAway to have any inventory to sell dates to their Guests they need Owner’s to buy, maintain their homes to certain vacation rental program standards for their homes they book.
HA/VRBO reservation, calendar, management and operational tools and tips in their computer system is one of the best ever designed. A Vacation Rental Agent’s best and most necessary management tool is their Guest Reservation system and computer programs and HA/VRBO’s is fantastic with no investment for Owners we just pay them a % of the reservations they sell, confirm and collect our money to work with each other.
It is a good relationship.
jdaynj - Difficult and Expensive
I like the option of this site in addition to Airbnb, but the fees are ridiculous. Besides paying for the service they also charge a credit card use fee (percentage). It is highly unlikely anyone will pay with another method and raising the nightly rate will only decrease the likelihood my unit will rent. It’s a LOSE/LOSE situation.
Also it is very difficult to get paid. My guests had come and gone before I got my money and I have direct deposit. This company uses a 3rd party to payout hosts so it takes extra time. After this summer season I will be using VRBO/HomeAway/ etc. They also have too many companies merged and the guests that come through are not the cream of the crop but the bottom of the barrel.
Skcknenckskfnkskgkjsnrbbd - We love hosting guests at our Haiku Surf House
We love our little piece of paradise in Haiku, Maui and offering a more local experience to guests visiting the island. Our favorite part is being able to walk to the coffee shop in the morning and get a coffee and pastry or walking to the Pauwela Store in the afternoon for a snack or dessert. Our property is lush and inviting and full of character with homemade decor and a surfboard fence surrounding the property. Did you know all 110 boards were donated by local surfers and windsurfers, so we feel our property is surrounded by good Maui vibes! We look forward to hosting and meeting new and returning guests from all around the world and helping give them a new Maui experience from the eyes of a Maui local!
Aloha, Amy & Joel
GoKwizy - Lots of fraud!!!
I enjoy using VRBO/HomeAway but 40 out of 46 request are fraudulent, don’t read the house rules, are new travelers with no reviews, or they cancel at the last moment. Seriously every time I get a request from VRBO/HomeAway I roll my eyes and say “what kind of BS is someone trying to pull now”. I even had a person who was an inmate (yes INMATE...meaning locked up in jail or prison) in Ohio trying to book my Las Vegas property. Lucky for me I do extensive research on everyone who attempts to book with me. In addition I ask lots of questions before accepting anyone.
In five years I only accepted approx 5 people from VRBO/HomeAway. On the other hand 9 out of 10 request on Airbnb seem to be legitimate and in the same five year period I have accepted over 200 requests from Airbnb.
I would just cancel VRBO/HomeAway but I’m trying to see if they will improve. And I have to admit the 5 people that stayed were very good guests.
Terhillion - Owner App
The owner app appears to display unavailable messages when I was trying to review my conversation history or my inbox.
Of greater concern is VRBO’s blocking of communication between the owner and potential traveler. In doing so you are causing owners to lose bookings because of my personal experience there is no substitute for reassuring a potential traveler of a reservations in the thousands of dollars then speaking to the owner who can address their concerns in a timely manner.
I believe you will be destroying the brand insofar as if this obstacle to communication process people will no longer feel comfortable booking and committing prior to speaking to an owner, he will have higher cancellations, after-the-fact which then again president Nother problem throwing your cancellation logarithm validity in the question.
Again the greatest concern is that The new barriers to communication will drive fewer bookings.
On Another note I’d like to hear details of real success stories using the $1 million protection and the other promotional incentives been largely criticized as being fraught with loopholes and virtually useless.
GBC151 - Wish I Could Give Them Minus Stars
What started as a fairly good app has turned into a nightmare. Clearly no one involved with this has ever been a landlord with multiple properties. Forcing landlords into online payment and automated online booking is a farce. I simply refund of the service fees to my renters and only collect checks. It is a perfect system that has worked for years. I was forced into using these services by VRBO or risk losing the service, which is effective at driving leads. But they don’t own my customers and I don’t like them in between them and myself. Like most online services, they find a way to screw with a good simple idea as they get more and more greedy.
SputnikDVT - Weak app
This app is helpful for running our business and we use it a lot. However, for the exorbitant fees charged by Home Away and VRBO, I would expect a more “feature-and-robust-application” so the business can be managed, as a whole, from one location and device.
Accepting a booking request from a guest through this app doesn’t provide confirmation to host and has led to guests receiving requests for multiple payments.
After opening app, the host frequently receives repetitive, annoying messages saying, “Congratulations, you’ve won a booking!” And it’s for a booking that’s occurred weeks ago.
When I reply to guests or inquiries, the app treats that as a new message to me, sending notifications to my phone, requiring my attention to determine if it’s a response needing my immediate attention.
The past answer from VRBO has been to use my PC with full browser interface, but this is not always an option for people on the go. Making a more functional app will be a great benefit to the host, VRBO, and guest.
Littlelove140 - Still waiting for ability to update rates
For more than a year now, I've been seeing "coming soon - ability to change rates" and more, yet still nothing. Roll this feature out already please as it's very frustrating not being able to do so. Update mid-July 2017: they finally added this feature, and to my disgust, it's only the "base" rate that can be updated, which is useless! So upset as I used to love HomeAway. I cancelled one of my two property listings and plan to get my listing up via other sources.
Update May 2018: app developer, i am not able to follow your above directions on updating rates within the app for a specific time frame. It shouldn’t be this hard or not straightforward. Do you have a property of your own that you manage? You should as that will help you to see the frustrations from the eyes of the owners. Happy to provide guidance for you here.
Chelan House - Easy To Rent
I have been renting my vacation home for a little over a year now. The HA/VRBO website makes it easy to list the property. It does take some time to set up the account and list the property, but it does a good job displaying all the details. The support has been excellent and helpful. My only complaint is that they charge a lot of fees on both sides and I don’t get paid until after each guest checks out or cancels. For example, I have this summer booked and several weeks next summer booked, and I won’t see a dime until several days after each guest checks out. That is a lot of money sitting in their account collecting $500 in interest. Are the fees not enough?
Beau G7 - Poor app with no attention
Mobile apps are core to a lot of businesses so the ability of an owner to do basic functions on this app should work. I left HomeAway and went to Airbnb solely because of how poor the HomeAway Owner app is. Notifications of new inquiries and booking request come up, you touch the notification to launch the app and the app attempts to load but it just hangs on loading forever. I kill the app and try to launch again and I will have the same problem 8 out of 10 times. This has been a problem over a year now and it’s been reported to support. It’s like no one is really responsible for addressing functionality with the mobile app. A true shame since this is such an important aspect of their business and they charge more fees than Airbnb. So investing back in the mobile app should be a very doable priority. But I guess not.
viking owner - Google map attachment
There is a problem for my listing. Many people all over the world like to visit Sedona, AZ. Sedona is 40 miles from my cabin. However VRBO says that my cabin is 9 miles from Sedona. I have talked to VRBO about this grave error. The VRBO customer service representative told me the error is with google maps which you have imbedded in your website. If I run a search independently from VRBO then it states a 40 mile drive. I get nang requests for people wishing to stay in Sedona. If they don’t tell me this and I can steer them away from my cabin to a place closer to Sedona then they may be extremely disappointed. I tried Tj contact google but they have no way for me to contact anyone there.
gucucydtdtcu i - Vrbo
Had someone do an instant booking on my account apparently and I was not notified so when the traveler showed up I had no clue who they were or why they were at my location nor did I have the place ready for them I contacted VRBO at that time and notified them that I had not gotten any kind of reservation information for this guest and that the guest would need to be refunded. The representative tells me they would take care of it and then apparently did nothing as the guest has contacted me back stating they have not got refunded. The VRBO representative tells me that they are going to count this against me even though I never received any notification of the booking. Bad business for them to blame guests or hosts when they had not received any kind of notifications pertaining a booking!😡
Katrina E. Wright - New app layout and features
I don’t feel the feed tab should be first, in fact it should be last. The Conversation tabs should be first, it’s the most important.
In the conversation view, the oldest message is at the top, while the most recent message is at the bottom. It should be in reversed like it was previously. Most recent at the top of the conversation. It makes sense to scroll down as you’re reading not scroll down to the newest message and read messages a scrolling up.
Cancellation request. I received one and when I attempted to process the cancellation the full refund amount was not showing correctly. So I went on the computer to process. On the computer it was clear that now we have to cancel the reservation first, then process the refund.
The objective of the app is to be an easy alternative to the computer, it currently is not which this update. In addition, I was forced to update the app to the updated version. I was the old version back.
KeHunn - They started out great,
then sold, now all they do is try to figure out ways to fleece the people that built their business. There are others, that are a bunch cheaper! Yes you May have a little more to do on your end but it’s way cheaper then putting up with the zero effort this app provides! Their app is very confusing with payments and they charge outrageous fees for made up stuff by them! Most recently tried to tell us that they are gonna hold our payments for rents for thirty days after a booking. So you could have someone rent your property on Thursday for Friday and the weekend..... They trash your place..... VRBO will not send you the funds for thirty days from the date they rented! You get all the risk they get the reward! Bad business model. Some Saudi Prince must have bought this business... That’s all you talk to when you have issues!!!
AnthonyPalmBeach - Great booking need some tech function updates
The bookings on here very good however as a host and working in partnerships with other investors in the property. It’s a bookkeeping nightmare. Monthly you would have to do reconciliations and pay other out etc. If you were able to simply separate bank accounts and percentages to go to each bank account on the payouts. We would focus more on this platform but since we have to do all that it becomes too costly. We would definitely use it more if it had better % split pay-outs and banking functions...
Doin it AII Day - Black inbox screen
The app worked perfectly years ago but after changes in the last year the owner app is not useable. I get notified of an inquiry but the inbox will not open. Everything else opens but the inbox shows a black screen. I can delete the app and download again and it will work one time before going back to black screens. I tried calling them and they said they were working on the app. It has now been doing this at least 6 months. Sooo frustrating - thinking of changes companies just because of the app.
Mamerre - So happy with HomeAway
We have a rental in the small eastern shore of Maryland- we thought we’d try to rent it figuring we’d get a couple of weeks and some long weekends. This is our fourth year and there hasnt been a break in rentals. You do need good pictures and I recommend talking with your renters through HomeAway or by phone to make sure you and they are on the same page. I would recommend HomeAway- we’ve had exceptional rentals including some that have come multiple times and have become HomeAway friends.
I would love to be a part of a HomeAway users group to make suggestions.
Mountain Cabin Rentals - Almost perfect app !
We love this app, however as a property owner, we have a problem with how we now have to send attachments to our guests. It has changed, we used to be able to simply put a check mark on all the relevant attachments that we wanted to send to a guest and then hit send and they would all be sent, now the process takes 3 times longer, as we have to send each individual attachment separately. Please change this feature back to the way you had it please. It was one of our favorite features of the App !! Thanks
Deco Joe - Unable to access message from a guest for a few days!
I was trying to access my messages for a few days without success! The app alerted me that there was a message. However every time I tried to access the message the window wouldn’t open! I’d let it try for quite a long time! I tried this for several days! There for I was unable to respond to the guest in a timely manner! The place was available for the time of stay they had requested! How can this be resolved?
Sincerely- Joe Merino
Slayerofdeath - Website listed our place on its own before we were done with the listing
Since we are new to the hosting experience, we wanted to create an account and learn the layout of the site. We had uploaded photos and created a first draft of our listing but never actually hit the “go live” button. Logged back in one day and saw our listing was active for the public to see all of the sudden. Don’t want to confuse any potential renters about our home or deter potential guests due to an unpolished listing. Still love the platform compared to others. Can’t wait to continue listing and learning with HomeAway.
ncchisl - Expedia continues to kill VRBO
In this pathetic app, I have the 100% WORTHLESS “marketplace” pushed in my face, but can’t see my 100% essential inbox. How ‘bout that. Please get rid of your “marketplace” or at lease mimimize it within the app. I have no use for the garbage you push there.
I get a completely black screen when trying to view my inbox to respond to an inquiry. Yet you grade and rank owners on speed of response. Do you understand the problem here??? Holy schnit your app is awful.
Your silly summary says you are “rapidly improving the app for a better owner experience.” Have y’all redefined ‘rapid’ or something?
With this terrible VRBO app, I am STILL forced to remember that this badge account is actually bogus every time I look at the app. Why can't you create an app that has a real badge count?
If this were a review just for the app functionality I might give it two stars. I'm giving one star because VRBO has destroyed their service over the past year, seemingly in favor of professional property managers. My rental inquiries have gone down to almost nothing and I am getting very few rentals since VRBO made their terrible policy changes. I am in the process of moving my efforts to Airbnb.
Bjxski - Could use some improvement.
For a company the size of VRBO, there are some changes that could be made to make things easier for the homeowner.
Why not have a option for the guest to add if they want to bring a pet and add that into the total. Or if they want to add other amenities, make that an option for the guest to check and find how much it will cost instead of making us add it later. Please also make more categories for additional charges. I have extra rooms that I rent and there isn’t a category for that, nor is there a category that is just other. Very frustrating.
Kid ggggggg - User/Owner for several years
The VRBO app and website or very convenient for me, as an owner. Very easy to update information and add photos. It got a little expensive as the current fee is now $500 annually. It started at $350 a few years ago. But they kind of have you once you are committed to using it. I’ve had much success renting out my shore house over the last several years. everything in my hands. Although they try and push use of rental payments via credit card which includes insurance, and I’m sure VRBO gets some kind of $$ off of that. Overall very happy.
char a r - New here and NOT happy
I spent hours yesterday completing my listing on my laptop. It was difficult to add photos (most people have these on phone, but your mobile app doesn’t allow to search iPhone albums, just the photo stream. That was a mess.
Then, I painstakingly detailed varying rates per season, days, holidays, etc. None of that saved. None of the BR/bath/household details saved, either!
Terrible experience so far. And, someone messaged this morning asking to stay for a month because my blocked dates are not appearing. Embarrassing!
I use the other short term platform and it is not this difficult. Also, in the set up steps that I went through on the desktop, it never touched on instant book status. But today I see it’s defaulted to that, and I HATE that feature. My home is not a hotel and I wish the default was toggled OFF. I’m just glad no one tried to use it in the last 12 hours.
Really unhappy right now that my options are to either spend aaaalllllll that time redoing what I did yesterday or just see this as a sign of the hassle to come with this platform and pull the plug right now.
Sea Pines Owner - Changes
I strongly object to the change which does not allow the owner access to a prospect's phone # unless a reservation is made, with a credit card. MANY times I have secured a reservation by SPEAKING with the potential guest, answering questions & providing information desired B4 they decided. Although the information is often included N the write up, many do not peruse the entire site. Lack of providing the owner access to the prospect's phone no. Has deprived me of significant business.
Also, charging a "fee" for booking through Homeaway, etc. Owners already pay for advertising on the site. Guests & owners don't perceive the advantage of paying that ADDITIONAL fee.
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Aussie Ann - Poor app for tablet or phone use
I am still waiting for this app to be upgraded so that all the functions are available in phone or iPad
As the dashboard is not available on these items and not everyone has a laptop now days it makes it impossible to upgrade things such as changed pin codes on the go or access financial reports
Also the end of year financial report is not easy to read my accountant didn’t understand it last year
The stayz model was far more user friendly
sansabkc - Horrible app and horrible customer service!!
I blocked dates on the app last year but it didn’t get blocked on homeaway database, so guests could book the dates on top of the blocked dates. I had to apologize to guest and ask them to cancel as it was blocked on the app before they booked. Happened numerous times when we were busy in hospital for several months. Homeaway put our account on halt without letting us know. Haven’t received any booking since then. Talking to customer service, they don’t accept their mistake, no apologies, simply said you can use your desktop computer to get it right, and that was not possible for us as we were in hospital in the different city. My question is why there is an app if we can’t use it and get hosts deceived??
Extremely unhappy and will never recommend anyone. There are many similar and much better service providers for hosts.
NC1997 - Automated messages to my guests saying they are from me without my control
Homeaway send emails to my guests saying they are from me and the first I know is that a copy of it came into my inbox. I think “really?” The guests then get confused. This is all new as our property listing was moved to Homeaway when they bought out stayz and the new system is completely automated and out of our control. I’m not so happy with it saying it’s coming from me direct. I’m unsure of when payment dates are as it’s all up to Homeaway. The guests get confused. When we first started renting our space years ago people would pay us direct with their credit card. The simple days.... 😀
Sleeper 18 - Excellent app but check in details are sent late
Excellent app.. only problem is that the check in info is sent to the guest after their arrival. I have phoned Home Way to discuss this but they seem unable to help .. I’m now making a public request .. please sorry this our .. the check in instructions should be sent to the guest the day before their arrival..I have to keep remembering to do this myself .. I’m sure it’s not too hard fore the app developers to rectify this
Deb and Vin - Not Happy!!!
Not happy with this website! Past bookings from Stayz not updated and conflicting bookings... no children prices! As we are a Farmstay people come with children. They should NOT be charged adult prices so now I have had to lower my prices to accommodate.....NOT happy!!
факвитс - Not easy to book my property and to navigate
I tried to answer a quiery and it said I need to pre-approve before I can respond, but there wasn’t any way for me to per-approve. I could reply only when I went to the app.
It is also almost impossible to see my property on the homeaway site and many more are appearing same locality. Even properties 80km away appear before mine, which is in the centre of Hawks Nest.
Please explain WHY?!?
TW4567 - Great however.....
There is much time wasted advising past guests who question when their refunds are expected. We advise them a week after departure that refund is made (with or without claim) however guests can’t see the refund come through on their statements.
Only from my discussion with past guests we worked out that they get refunded as at the last date of final payment - in my case 60 days prior to check in.
How can this be advised more clearly to our guests as it is frustrating for them to follow up a bond refund and they also may think that the owners are holding onto it.
I have tried to contact someone to discuss this but to no avail and it isn’t in any owner help pages.
Advice would be appreciated
Bugnacious - Limited functionality
The thing which annoys me most about this app is that you can’t upload existing photos due to weird size/ dimension / ratio limitations. We have lots of pics we use on AirBnb with instructional info etc and can’t reuse those - or the nice pics we already have. As a result our listing looks a lot worse on HomeAway than AirBnB.
Lots of other restrictions. Can’t access payment data. Can’t set up auto self checkin info?? (That i’m aware of). Blahhh
Also the Stayz HomeAway branding is confusing. Different logins and names and app names. It’s a nightmare trying to administer.
johnarls - Great support
I am pleased I made the switch to Stayz....HomeAway. I feel supported, listened to and not once did I feel I was a nuisance. There were teething issues but were resolved satisfactorily. I took a year off hosting. On good advice from Kayle Goldring I just blocked the year to avoid having to go through the registration process again. I’m back to hosting and loving it. Keep up the great work!!
@chelseabrincat - Review of verifications
We really enjoy our Home Away owner service its fantastic.
Just a some feedback on your verification process for guests.
This could be much improved would like to see guests past owner comments and what ID was collected by Home Away to verify their identity. Also a photo as I am concerned that if no photo was collected then its not possible to properly identify the individual.
I believe this process is necessary as owners we often offer self check in unlike a hotel and therefore dont have the opportunity to guard against any wrong doing.
Hope someone is listening and this is improved. Otherwise happy.
racsnd - Difficult to navigate
I was unable to change a booking date until I had declined a booking. I believe a travellers contact phone number should be provided to discuss a potential booking before having to accept a booking. This is not user friendly and very impersonal for the customer
Madre the second - Problems with application/Homeaway
1. Can’t get cleaners report in app or elsewhere in Homeaway platform and it’s a critical report needed by owners and cleaners. Efforts to bring this to Homeaway’s attention a number of times has fallen on very deaf ears!! Disappointing.
2. Message is being sent to owners advising that the security deposit has been returned to guests when in fact this is entirely incorrect and misleading- all that has happened is that the return of the security deposit has been initiated. The guests aren’t going to see the refund for 5-7 business days. This should be made abundantly clear to guests and owners after a stay so guests don’t get upset with owners and Homeaway and expectations are managed.
Otherwise, application is quite good so far - easy to use.
lisa michelle fitzpatrick - Character field on reply too short
I try and cut and paste my house information to guests as I do in Airbnb and I have to do three separate reply’s to fit it in
Can you increase the characters /words allowed in the reply field please so I only have to cut and paste my standard reply once like with Airbnb
Alee bal - App issues
Having no end of issues with this app
Can’t log in or fix password a lot of times
Calendar a nightmare to use and often won’t save when I block out dates
Haven’t been able to respond to booking requests 😩
oosterreich - Very good app
It’s great to have a section purely for owners. It is much easier to keep in touch with guests as well as checking the calendar and managing bookings and rates.
It would be good to be able to add a co-host which would make life so much easier if we want to go away for short periods.
Hillside House - Highly recommended guests!
We are very happy to recommend Chloe and Dan, who were wonderful guests at our house over the New Years period. Many thanks for taking care of our house so well, we look forward to welcoming you again soon!!
minkamoo1 - Guest Reviews
As a host, the biggest worry is that we accept bookings from badly behaved guests. We cannot see reviews of guest because hosts don’t get the opportunity to leave one. For me it’s the biggest downside to this app, or website, regardless how we access the platform.
js beachy - Amazing platform for holiday leasing your home
I love this app. It’s easy to navigate and works really well for me as a host. Bookings are always coming through & our property has great exposure. Definitely worth it, with no up front costs. Highly recommend it👍
Elle Air BnB - Stick to Air BnB if you want an app that works
Despite numerous attempts, can’t even login to the app or via desktop. Reset password and still says incorrect. Also freezes when uploading photos. Stick to Air BnB, a program that works!
WiseSally08 - Useless in my iPhone
Pls take notice. I have had to delete and reinstate this app a few times as it keeps freezing when I block dates or even try to log in with password.
It’s cumbersome and frustrating.
Lovetolaugh1000 - No alert sounds.
What is the use of an app that does not make a sound loud enough or unique enough to let you know that there may be an inquiry etc. I wish you could fix it as developers as it makes this whole platform virtually an usable. You need a really unique and decent sounding alert sound. Also if you could merge the pricing structureWith Airbnb as an option that would be ideal.
Emilky76 - Good but could do with some tweaking
Overall a good app and relatively easy to use. Saying that I have only had two enquiries through it. The acceptance process could be a bit clearer. I don’t like the generic acceptance message but it’s not really clear if the booking is accepted when you use your own custom one. Could do with some tweaks to make it clearer.
teenywe - The need to enter my password is really annoying
Because my phone is password protected I don’t see the need to put my password in every time - perhaps once the verification process has occurred and the ap is functional, a 4 digit pin would suffice? It’s the only verification my bank requires to use the phone app in my mobile devices
1104Cass - Not happy with your Verifying system
While using your app I shouldn’t have to keep verifying my account. This caused me unnecessary stress whilst overseas recently and cost me $40 in phone calls to have it sorted. Whilst overseas the text messages were delayed therefore the account couldn’t be verified in the right timeframe. Since then I have removed 2 of my 4 houses from HomeAway and seriously considering the other 2. Very unhappy!!!
Falconwoodx - Clumsy & difficult to use web site and process
The guest has inquired if the property has a particular feature. There was no obvious way to respond. The system just seems to be geared to bookings not providing information to potential guests. Very annoying.
I tried to respond but have no idea if the guest has received anything as there was no confirmation of despatch.
Gelliezilla - No telephone communication with booking requests is not working for us!
We like to speak with potential tenants to screen before accepting a booking. This has proved invaluable in the past and we are very frustrated with this new system that does not allow us to phone them before accepting a booking.
If you can show us how to speak to potential tenants we would be very interested. Emailing back and forth takes too long then the 24 hour period is over causing a hassle for both us and the potential tenant.
If not, we are probably going to have to cancel our account with Stayz and seek an alternate renting platform.
Sorry, the new system just isn’t working well for us.
Happy to discuss.
Sandra and Phillip Castle
Gammonister - Review
I am still becoming familiar with the new platform and find that it’s not as easy to navigate compare it with the stays platform. I don’t like the way that you can’t customise your calendar and easily
helliec - Easy to use. Been waiting for this!
So good to have an owner app. Now. Has made the whole process so much easier on the road. Intuitive, user friendly and rich with features.
Rugrat-rodeos - Hung for 45 minutes
I could not get this app to get beyond two step authentication- a ‘please wait’ message on my screen from 8:59 till 9:50. I can’t list my property so I deleted the app. Big thumbs down
Dhicbtcjbc - Multiple listings are not catered for
If you have multiple listings or a property that can be half rented or fully rented then it is a real headache.
The property has to be listed multiple times separately and you can’t sync the calendar. So you have to make sure you juggle blocking the dates when a partial booking is made.
Kye Theobald - All too hard
It is SO hard to set pricing - you virtually have to do each day manually.
Also, I don’t understand how there isn’t better visibility of guests. They don’t have a profile, and don’t need to write a message about themselves. I don’t know how Home Away can expect people to hand over their houses to people without any knowledge of the guest.
Ren&Ric Coppin - Renee&Richard
Fabulous Cottage everything you could wish for. Great garden the bird life is amazing also the sunsets and having fun around the firepit at sunset drinking bubbles and having a lovely bbq on the deck. Well done on making Coppin Cottage such a special place🤗🤗👍
Hilltop Haven - Easy to use site
Since joining HomeAway we have had increased rental requests and more satisfied clients. We recommend the site for its ease of use and update in these changing times
Nic123456781 - Not happy
I have just spent 4 weeks traveling overseas and missed quite a few bookings as I could not get onto the site . Reply to enquiry a or contact you- very upset with this
Another Bilk - Limited Functionality
Unlike the full PC version, the app is a cut down version and can be annoying on the move.
Windman70 - Reservations download data could include notes
Would be better if reservations download included notes.
Mike-244 - Not quite perfect
Whilst the company continues to make improvements there are still many problems that need to be sorted out
It’s a shame they don’t take on owners feedback more seriously
WLPM Holiday Rentals - App feedback
We find the app to be quite slow at updates and changing between property calendars showing the correct pricing for the property.
LFLAS - Messaging
Messaging is clunky...I receive notifications of messages from guests but they’re not accessible when I log into the app. Often need to logout/re-log in to get them.
TM@Sally's - Comments from a blind user
I have one holiday rental through HA and find managing bookings via the app very convenient and mostly quite easy using VoiceOver. However, I always have to get cited assistance to check or amend The Calendar.
AKooky - Owner Experience
I have recently added my properties to the platform and have found the new app to be very easy and super friendly to use.
Jarro Ma - Fantastic large group of 3 families stayed
Great people 12 stayed at my property 6 adults and 6 children. They left the house in perfect condition, children were all angels. Great respectful families highly recommend.
Dudley Beach Whitebridge. - Marianne’s family stay.
It was good to host this family on a mission. To go to Sydney and compete in school athletics.
A lovely family of good communicators. They were good to leave the apartment neat and clean. I wish them well.
Owner 65 - Payment times to owners
Payments to owners are very slow compared to competitors. Guests have been & gone sometimes before funds are released.
MattStepfLia - Jenny
Thank you for the app. It is good however I would love it if I could have quicker access and the password and email address stored.
Marktrek1 - Navigation
I find it difficult to navigate through the app. It’s much more difficult than the old Stayz site
Ketuk Zen Suites - Driftwood Villa Scotts Head
Although it was difficult for this dinosaur to get up and running I can honestly say that the experience since has been gratifying.
Patr007Patr - Poor App
Unfortunately I am unable to decline a booking using this app and they no longer have their support lines working! This is rubbish!
Sjahnieno1 - Difficulties in adding extra property
Love our new app but am having trouble adding our extra 3 bedrooms of our B&B to our site can someone please help?
ben0000000000000001 - It’s okay
The app functions fairly well and does what it’s supposed to but is a bit clunky and sometimes takes a long time to load content. It could definitely be improved.
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Nearjober - amazing
Great dope app
ljhbgf - Calendar
Calendar often doesn’t load. Says to retry and doesn’t do anything when you got the retry button. Not ideal for guests that are listing the same property on Airbnb And vrbo. Blocking dates on the calendar when a booking is made needs to be initiated to avoid double bookings.
mmmmmmaa???uu - App review
The app is not user friendly, hard to navigate and doesn’t sync well with personal emails. Time for updates. Case in point vrbo asked for this review and now wants a nickname attached...5 attempts all taken.
mto37 - Not very user friendly
Not User friendly, full of bugs
on peut s'informer - Tableau de bord
Tableau de bord très en retard
7SoleilSunshine7 - Glitchy app
Not happy as it keeps kicking me out, and changing my quote and fees.
madi4515 - Service
Coach Sue Wyatt - Great Company!
VRBO is a great company to partner with. I highly recommend booking a vacation rental through VRBO and also highly recommend listing your vacation rental with them. Very professional, super easy to work with and very helpful.
chrisinver - VRBO extra charges
VRBO began charging our guests a lot of extra money while charging us as the owners our large fee. We also have no ability to speak eith our guests PRIOR to booking to see If we have all they need snd we meet their expectations before they pay . Additionally they charge third party for taking the money ftom guests when we could take it directly ourselves. Great place to advertise but why charge guests do much extra money for VRBO itself. Seems unfair to guests.
Lippyist1 - Ease of Renting our Property
The VRBO platform, once it is set up properly within the portal settings is very easy to navigate and the telephone customer service reps are very helpful with anything that we are not sure of.
Clients book directly on the portal, information is communicated there as well and then the funds flow into your designated account. I would recommend VRBO to anyone wanting to rent out their vacation property.
not a happy bnb owner! - Pricing and disrespectful clients
Why does my property say 96$ when I charge 125$. I have a few not so nice messages from a man who booked my place thinking it was 96$. Says he’s calling a lawyer.
I want answers!!!
Not a happy client this is not the first issue since you e taking over from CanadaStays!!
Applet monstrous - Clunky
It’s more confusing than it should be.
KrassiGD - Owner
I am happy with the app, however so often it keeps logging me out.
mommys12345678910 - VRBO app
This app is not user friendly at all
TinAdFr - Notifications
I’m not receiving notifications of my message and missed out on a possible booking
lynne vanl - Owner comment
VRBO is an excellent site. I love how the calendar syncs with others. It’s also easy to use. I use VRBO calendar as my main because the site is so user friendly. Airbnb lacks a few of the fine tuning options which makes VRBO my main choice.
own your service - VRBO functionality as an owner
Very dissatisfied with customer service these past few years. I would actually be good to hear from someone. I have tried to lodge a complaint about a scammer that keeps contacting me - via your on-line chat...nothing happens.
Lb Bird - Concerns
I find that your app on my phone is very unreliable.
Sally0630 - System Glitches. Poor Customer Service.
If it wasn’t because we have to use VRBO, we wouldn’t.
VeryDissappointed! - Not Supported
VRBO updated its owner App a week ago , and I was having problems with it on my iPhone, when I checked the app update it says you need IOS 13 or higher which my iPhone doesn’t have yet,,,,, very disappointing as I don’t carry my iPad with me only my apple iPhone which doesn’t have IOS 13 ,yes
I WAS a longtime VRBO owner - VRBO website stinks
New additions to website as well as complete change of business model are really to satisfy professional property managers. Name should be changed to Vacation Rental By Property Manager. If I wanted to go into the hotel business I would work for one, not turn my vacation home into one
Parrothead NZ - Why do I prefer VRBO to the rest.......let me count the ways.
1. VRBO allows phone contact with the guest prior to booking. Priceless. I can answer questions and provide helpful information to guests to assist them with their decision. It also allows me to understand who is coming to my home and their purpose. Huge.
2. I get the deposit when the guest books. Unlike AirBnB which holds and uses the funds till after the guest arrives. They are benefiting from a cash flow that. Belongs to the owner sometimes a year in advance. Ridiculous!
3. Most people/guests who book through VRBO are owners themselves and don,t treat my home with entitlement like a motel.
4. International. I get guests from all over the world. 95% of my bookings come from VRBO. They honour my decade of listing.
5. Premier partners have a direct line to a real voice, i appreciated that when Covid Pandemic began.
To improve= bring back the support of video on site
john taliano - VRBO review
As a host I’m frustrated with delay in payments. Otherwise I’m happy.
Joeyhhh - VRBO don’t short payment a
Good luck getting paid or finding someone to talk to from VRBO. My first booking took 3 weeks to get paid and they shorted my payment by $345.00
Jetsetter_ca - App keeps logging out
App keeps logging out. Only getting notifications of booking from e mail.
dvxbb - Tech issues on IPad
Good not great site, seems to often give tech issues when you manage on an iPad.
Chashing - Issues
This past week issues with app such as errors to reply messages and guests unable to book dates. Has this been resolved
Nautical_Lady - Worst App
This app is very difficult, if not impossible, to locate information. I go to help to find where and when my payments were deposited and it says through the ‘reservation manager’ which is found through the left hand navigation menu. There is no left hand navigation menu in this app. It says to go to ‘Rules & Policies’ and find ‘Payments’ under there. Firstly, I finally found the buried ‘Rules &Policies’ from hunting around and because I’m a very experienced computer user, however there is no ‘Payments’ listed. Next I tried looking under ‘Account’ where I would expect to be able to find and change my information such as contact information, password, banking information, but no. I can’t locate where to do this anywhere in the app. Extremely frustrating. This app needs a major redesign and better ‘Help’ that tells you exactly and correctly where to find things.
Rali S - VRBO WEBSITE SERVICES
Extremely disappointed!!! The worst experience I’ve ever had. Costing me income and guests. Also causing me anxiety and made me breakdown on the phone. Do not deserve even one star!
🇨🇦🇱🇷🇵🇷🇬🇸🇵🇦🇳🇿 - Great updates made!
This latest update has made Homeaway Owner much more functional and we can do just as much by mobile app as we can do on our pc. Really happy with the app!
Vlikskrig - Malhonnête
J’ai fais affaire avec eux pour un problème sur une location annulé . J’ai pas reçu d’aide du tout 😢
guccmm - Bookings in Florida
VRBO and HOMEAWAY are suppose to follow state rules for booking in Fl during COVID emergency. No bookings under 30 days. I had a 4 day booking go thru. I could not stop it from my end. Taking too long to address this and give the poor traveler her money back, I am very unhappy with this.
Kathy ure - Easy
I’m a new owner and setting up was a tiny bit difficult however your help desk and this App are amazing. Both make me feel like I’ll be able to do this no problem! Thanks for making things EASY!
Bruce North - Cannot change or view daily per person supplement in the app.
You have to go to the Dashboard on your browser to get full functionality. The app does not tell you that. The info is simply missing and you have to phone in to help desk to find out
Deeadora - Easy to use!
I have used the Owner App ever since posting a rental property on VRBO / Home Away and it has been great.
It allows me to respond quickly to inquiries and bookings and keeps all the information regarding the property as well as the bookings in one place. Very user friendly.
libresteve - Complant
I don’t like the fact that I can’t give my phone number to clients. Our rental is in a popular Mexican resort for Canadians. So people are there and the want to see the place before they book for the following year.
There is one right now looking for 5 months a $ 10000 booking.
Another complaint of mine is that you don’t allow reviews from Canadian clients. I complained before but received no reply from you as to why that is.
Ted Grand - Not pleased
They charged me twice for one rental last year and after SO many calls and emails they would not admit fault nor understanding of what happened. Not impressed...
robmaa - Vrbo app
I have encountered a couple of problems. The feed is not working presently and sometimes the calendar is blank.
mikes1956 - M’y calendes it is suppose to synchronise With the onde on RbnbAnd is not eh y
Csqare5 - Great hosting platform
I have had some great guests using this site
kerp it simple - Work on
Need easier way to add in info like I want to ask for picture photo cell contact email and ID whiteout doing an upload of a contract that’s too complicated. App needs easier improvement of adding photos too.
Molly Lali - Commentaire
Trop d’anglais , je dois souvent demander de l’aide pour la traduction.
vlm301 - Love Vrbo!
They really have it down pat. Very organized and easy to use.
Gfffd - Cost
The cost is of use has increased massively over the last few years.
callisto2014 - Vrbo difficultly
The vrbo calendar and template is not at all as user friendly as airbnb, and as well the ability to add photos is different and difficult for vrbo therefore 99% of my bookings come from other booking engines
waterfrontmuskoka - Hard to use
Not very intuitive. You have to hunt for some settings. Looks like the Interface was designed by a programmer with little GUI skills
hfcfdgionxd346789 - Needs improvement
No where near as user friendly as Airbnb.
AmazingHostess - Access to guest reviews before booking
We enjoy the options on this app for the most part. It would be nice to view reviews of the guests before accepting their reservation.
Washbrook03 - Mediocre
The owner portal of HomeAway/VRBO is very cumbersome to navigate and deal with.
1234vanmatt - Too many features missing
Can’t do much on app compared to website. Very frustrating in this day and age.
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@edaug05 @vrbo Had a reservation cancelled by owner in the middle of a 12 hour drive and VRBO is now refusing to honor paying for alternative accommodation. Any success with your claim?
@vrbo we made a booking with vrbo spain,the apartment was trashed. We returned the keys to the owner and told him that we could not accept the conditions of the apartment (dirty bathroom, broken setee bed,damp walls,etc).vrbo does not take charge and has not returned our money.
These VRBO listings are all like
Yurt Next To Freeway
Nightly rate $67
"ok, 2 nights"
Total price $600 after owner's fees
@CitrusBowl DON’T TRUST @vrbo!
Second time finding my wedding party reservation listed under a new property owner without any notification. How can you trust a reservation system that has no guarantees, no support, no apologies. #VRBOcanceled #CancelVRBO
Used @vrbo to take the family ATL....smh....the spot had roaches and the property owner filed a fraudulent claim trying to scam me out of $$$$$🤬🤬🤬🤬🤬
@MissGinaDarling @Airbnb @AirbnbHelp ask the owner if they have their listing on vrbo and book thru there to get around it! there's just an algorithm in place to prevent people from having parties during this pandemic and it gets stricter over holidays
@JeffHurstATX how come you guys won’t give me my money??? The property owner is trying to refund me!!! @vrbo #covid #expedia #vrbo @expedia #Hawaii #itsmymoney #thisistheft it shouldn’t be this hard to get my money back!! @MittRomney @RepJohnCurtis these companies are corrupt
@vrbo @Expedia you claim its up to the property owner to issue refunds. I canceled at Kona Shores (Knutson and associates) and they said your system is stopping them from giving my money back they auth the refund and you’re stopping them. I even sent you their email to me. #covid
It is sad that @vrbo won’t back the consumer on rental reservation that was made for @CooperstownNY tourney when the OWNER canceled the reservation. That they can walk away with +$9k is beyond me. Criminals!!!
@vrbo Hi, we are trying to book via your site, but keep getting a message to say you are unable to complete our booking. Can we contact the owner direct? This has been going on for a while now..
Seen @vrbo's recent pre-roll ad(s)?
I don't know when Vacation Rental By Owner became V, R, B, O. Today, I found out that V, R, B, O isofficially Vrbo, pronounced 'Verbo' like a Canadian answering a request for the Spanish word used to name actions.
@vrbo we are halfway to our destination and our rental owner cancelled on us for a reservation tomorrow... this can’t be real. I can’t reach anyone, HA-08NTTX
@vrbo @vrbo My case number is : #29936102. When you guys already saying that the property is already been cancelled by the owner then what's the point of holding the refund?
@vrbo just spent 2 hours on the phone with various customer service people. No answers and no refund for a house that the owner is canceling that i had booked since Aug. My trip is in 3 days. Outrageous
@vrbo your customer service is terrible. We’ve been trying to get a refund from an owner for 10 months. After several calls with your customer service, they told me to call back in an hour because they were busy. Owner will not refund and we can not travel due to a pandemic.