Alaska Airlines App Reviews

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Not intuitive at all.. I travel a lot for work and I typically fly United. This is my first time using Alaska and the app is driving me insane. It’s not intuitive at all. I went through the check-in process but it’s giving me no confirmation (via app or email). So I think I’m checked in, but I really don’t know. Fingers crossed when I get to the airport tomorrow. The app looks like it will let me check in again (which leads me to believe that I’m *not* checked in?), but then it wants to charge me again for a bag (which leads me to believe that I *am* already checked in). I also cannot see my connecting flights, only the first leg of the trip. This app is horrible, and I foresee travel complications because of it. But I’m not calling for customer service because I don’t feel like sitting on hold for two hours and talking to someone from overseas. I’m very disappointed and I hope I never have to use this app again unless it gets updated.

Airline good, not so much the app. I have to remember that I’m reviewing the app and not the airline. I’ve flown through multiple airlines and used their apps, and I say this one is not the easiest and not user friendly. I’m constantly clicking in multiple spots to find out information, like what terminal. Come to find out, it’s only on the ticket I save on my Wallet on my iPhone. Unfortunate, it doesn’t update. The app itself doesn’t keep updated as quickly as other airline apps. I get the notification to board, right as my flight is taking off. Access to the Gogoflight should be easily accessed through the app, not have another app for it. When I initially schedule a flight, pick my seats, and then after I pay for it, I noticed it only saved my seat selection for one flight and NONE of the others. I have to go through again and select it. I’m starting to wonder if it’s making me pay double, the seat premium twice. This app has gotten worse, in my opinion.

Can’t Live Without This App. I live by this app when traveling. Please put a link to Easy Biz on it. I love being able to check on and plan travel on it as well. However, I wish it was faster in displaying gate info. I can get gate info lots faster on other flight tracking sites. American has much quicker gate info, sometimes even for the next day. That should be available for the next flight once you land, but it often isn’t. This app is indispensable but could use work to add to and enhance its functions. The tabs on the bottom of the home page is written in too tiny letters. I’m a million miler, and I would like that printed on the “Lounge” card in the app along with being Gold. I am weary of being only considered Gold when I’d like to think being million miler should warrant recognition more than the Gold. If we can get prices on a rate calendar in the app, why can’t we get an award calendar in the app?

Name of my ticket was different. I kept getting different answers about what to do.. Altogether, I spent about 4 1/2 hours, dealing with an issue of the name on my ticket not being exactly the way I would expect it, with my middle name scrunched in with my first name. Unable to add TSA information, wasn’t quite sure what to do, called Alaska Airlines in the first and second people I spoke to thought it was an issue that needed to be corrected, but always deferred it to other sources. Finally the morning of my check in I was told it didn’t matter and it was normal, and to go ahead and check in. it would’ve been nice to have been told from the first time when I called that that name situation wasn’t an issue. Had a few dropped calls, and extended hold times of 35 minutes, even late at night so things could be a little smoother. Looking forward to the flight, though to find out what the onboard quality of services is like.

Airlines need to get with the times. I wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!

Alaska... Top Airline. I love your Alaska app, I have it on a couple mobile devices. It is very useful when I am out of the country and need to check on my flights. It also updates quite well with gates and times within the United States! Easy for frequent travelers! I have been a proud Alaska Gold Elite member for about six years now. This last year was horrible for all of us, 2020. I have now successfully taken two trips, one on Alaska to Puerto Vallarta in December. I have one scheduled for Palm Springs in a few weeks. I just made reservations for next December same destination. My biggest regret was having cancel my Alaska reserv, to Cancun.... due to a 5 hr later arrival. I had to make a reservation on American Airlines to Cancun Jan 4-11, 2021 I have taken your early morning nonstop Seattle to Cancun probably 10 to 13 times since you began flying there again in November 2014. My experience on American Airlines was exhausting, and the stops made the trips terribly long, especially on the way home. I hope and pray that someone is listening... and soon this year you will announce a return to your early nonstop departure Seattle to Cancun arriving at about 4 PM. With the return flight leaving Cancun about 5 pm. With my recent experience on another airline, I can rate Alaska By Far Best Airline... Period! ******Please return your Seattle/Cancun nonstop to the 7:15 am departure,

Uneven use. I’ve attempted to use your app many times while in flight to purchase infotainment and i’ve found your Wi-Fi system on board flights OFTEN glitches, rendering the app useless and also the users experience useless. I’ve paid the $8 dollars or whatever it seems you charge for Internet access only to be disappointed time and time again while using the app in flight because of uneven service. When I’ve attempted to try to get a credit or refund for the SLOPPY service, your customer service process is abysmal as you must then contact, apparently a third-party provider of your WiFi and service. Another suggestion; why not allow a passenger to be able to purchase Wi-Fi Internet access ONCE and then have that available to them on the entire legs of their flight rather than requiring them to purchase for Wi-Fi for each flight leg ? that doesn’t seem to make a lot of sense to the passenger

Best Airline App on the planet!. As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA

Can’t even view flight receipts. You can’t even review the receipts of tickets you’ve purchased. I guess that would be no big deal except when I call customer service, the agent usually chastises me because I can’t provide the ticket number for the refund I’m trying to get for the flight that was canceled and I flew a different carrier because AS told me to wait but never rebooked me and the app doesn’t help with changes during irrops. When I call in and provide the confirmation number for my reservation (which also disappears from the app after 48 hours , I guess the app isn’t big on helping with your flight history), that’s when the agent gets upset because it has to be looked up in their system—at least they have a way to do it which must be extremely painful, but I can’t do it in the app. The people who say this is the “best airline app ever” must not travel much and haven’t had to do anything like get refunds, change flights, or anything a frequent traveler might expect from an app. Or the review is just suspect.

Unfair fee increase. I purchased my tickets for myself and my 5 y/o daughter on Travelocity. I went to Alaska Airlines app shortly after to upgrade our seats. When I made the seat selections, the charge of $110 ($55/ea) went through but it said there was an error in assigning my daughters seat, but that she was given a comparable seat assignment. I refreshed the app and it showed my upgraded seat but it did not show my daughters seat at all. I had to wait until the morning to talk to a customer service rep. When I called it showed my daughters seat assignment about 20 rows behind mine. I informed the rep that she was only 5 so would need to be next to me. The seat I tried to assign her was still open so the rep upgraded her seat but informed me the charge was now $68. I asked why I was being charged more for an upgrade when I was already charged for both upgrades even though the seat my daughter moved to was not even an upgraded seat. I was informed I would be reimbursed for her previous upgrade charge since it did not go through with an actual upgrade assignment. So because the app glitched, I’m being charged more. That’s mind blowing.

The App. I love the airline and it’s employees. But twice I’ve checked in using the app and had less than a positive experiences. The first time some weird glitch happened and it said we couldn’t check-in. When we arrived, it appears my sister’s dog got attached to all four of our tickets, which took the people at the counter FOREVER to correct. Yesterday I checked-in for a short flight (less than 2 hours). I was unable to pick a seat unless I wanted to pay an additional $30, so I just paid for my bag and at the end it said I would get a seat assignment at the gate. I ended up in the last boarding group (E). It was okay, since I was traveling alone and had no carry-on, but had I been traveling with someone else there’s no way our seats would have been together. And I specifically like checking in early, so that I’m not in the last boarding group.

Top notch application, top notch airline. I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.

Updates are making things worse. I am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot. Kris Johnson

Long time AK Air flyer sorely disappointed.. Red eye from Anchorage to PDX, to LAX, to LTO. ANC flight had mechanical delay due to a frozen water pipe rendering the latrines inoperable. Error 1: pilots assumed running engines would thaw pipe. Yeah, no. Two hours later after (yes, thawing pipes, sitting on plane all the while) we left gate, only to return due to baggage manifest being deleted. Had to unload bags, tally bags, reload bags. Three hour delay (on plane). Missed connections, and meanwhile, gate agents inserted incorrect dates in our updated itinerary… long story short, now waiting in PDX for 6 hrs in order to reroute to SFO for two days, thus losing 2.5 days of our 10 day trip to Mexico. Let’s just say it’s been a less-than-good experience. I know, poor us. I understand *things* happen, but I believe proper maintenance, planning, and record keeping would have avoided all these mishaps. Alaska Air used to be sooo much better than this. One shining light - Gate Agent Boram at PDX who cheerfully helped us navigate this mess, explain our options, and provide us with the most she could. Thank you Boram! We appreciate you.

TOP NOTCH AIRLINE. I have been a frequent flyer and member of their mileage plan for 32 years. My first and foremost number one consideration is to always fly ALASKA AIRLINES or one of ALASKA’S partner airlines. When this is not possible, I am always a bit sad to fly with another airline and leave my good air travel friends. I have always appreciated the friendly spirit of all ranks/positions of their employees. I believe ALASKA AIRLINES has safety as a number one priority. I have witnessed in past 30 plus years that ALASKA has been in the forefront of instituting new technologies and innovations for both passenger safety and convenience for their customer base. One last note to consider, their MILEAGE PLAN is the best and easiest in the industry to plan, use and acquire free travel on ALASKA or their PARTNER AIRLINES. If you have not flown with ALASKA AIRLINES please give it a try as I will bet you will not be disappointed!

Extremely inconvenient. I have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time. 2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix 3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!? 4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!! I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.

CUSTOMER SERVICE EXCELLENCE. Alaska Airlines is very accommodating and professional— keeping customers their priority— I’m frankly shocked!! I had to get a last minute COVID19 test but my results didn’t come back before flight time— it’s the first flight I’ve ever missed — but ALASKA AIRLINES— appreciated my honesty and allowed me to rebook later - to my surprise!! I had no idea ALASKA would do that— I felt canceling was the right thing to do and I ended up driving alone for 4 days —I could never feel right taking chances with other peoples lives. The exception really helped my family household budget— because I had to fly out two weeks later. Thank you I’m definitely putting ALASKA AIRLINES as first choice for all my flying needs — to include my son in Law School!

Does not provide relevant or accurate info. Flight out of LAX did not contain details as to which terminal it was out of - massive airports should always have this info. Also, flight Captain and crew for my scheduled flight were delayed leaving from Las Vegas due to a mechanical issue. NO UPDATE was issued indicating there was a delay. Even after it was announced that the departure was delayed, no update. Finally, 30 mins after the original flight was supposed to have DEPARTED, the app updated with the new departure time. No option is provided on the app to resolve the fact that I would obviously now miss my second flight (which is also loaded in the app) or a special number to contact Customer Service for assistance with working out alternate connecting flight / hotel. Pretty useless app. Only reason to have it is for scanning boarding pass - but they send that to you by email. So, no point actually. Useless.

No Gate Info at Chicago OHare. Most large airports and airlines have electronic billboards showing departure times and gates at several locations. United had several such billboards at OHare. Alaska had nothing! So I went by the electronic boarding pass that I had printed the night before, because my printed boarding pass that I got at the airport also did not have a gate number. Even when I arrived at the gate that I thought I was supposed to be at, there was no indication as to what flights would be leaving from that gate. One would think that this was the first time that Alaska ever had flights going out of Chicago! Flights out of Seattle were much more efficient, but for a huge airport like Chicago this is inexcusable, even if it was the first time they had flights out of Chicago. If your electronic system is not working, then you should have helpful people at the main entrance gates to direct people to where they should be.

Great customer service!. When we went to drop our luggage at the drop off counter, the gentleman attendant was super friendly and such a good attitude! I explained to him that at the time of booking my flight, I had requested wheel chair assistance due to just having major surgery. I told him that I thought I could actually walk to the gate, but requested to board early (I picked our seats out when I booked), do I wouldn’t have to stand in long line. He said yes and checked his computer and moved us up a few rows, to reduce the amount of walking, as he said the jetway (tunnel) was lengthy so I would be doing plenty of walking to get there. That was so very considerate! In addition, when going through clearance I explained to the nice TSA attendant (female) that I had had surgery, and that I had drains which might be a problem when they scanned me. Which it did. However, she was very professional in doing the pat down, and explained exactly what she was going to be doing. While it took a lot of time, she did a great job. I appreciate her attitude and how she conducted herself while doing her job! Thank you for having such great people at your San Diego airport facility. I look forward to flying with you again! Laura Buffington Kelso, WA

Really disappointing accountability. I’m out $800.. I live in Alaska, always fly Alaska and even have their Bank of America card. It’s the only way I can see my family and travel to do the sport I love. So when I traveled with my inflatable paddle board and it came back to me with stab marks in it and completely unuseable, I had no doubt that Alaska Airlines would take the appropriate accountability - not like the other airlines you’re seeing wrecking poor peoples wheelchairs. Please note that this paddleboard is extremely durable - I’ve not had any issue with it in normal outdoor circumstances: rocks, sticks, docks, dogs, etc. Well unfortunately Alaska did not live up to expectations and have failed me. After asking for my ruined board to be replaced I was told that my stuff getting literally stabbed is normal wear and tear and that it was probably the belt. So don’t fly with anything you don’t want stabbed by Alaska’s apparently very spiky belts. Dogs, kids, subsistence food, just a few of the things I think people probably don’t want stabbed. Not that I have many options in leaving the state, but I am rethinking where my loyalty lies since this company isn’t taking care of me in return.

Great Customer Service. I am not handicapped but as I age (73) I find that long travels through big airports is difficult and painful. I suspected on this flight my trip from gate to gate would be significant. I called your customer service representative who is In Boise. She was pleasant and talked to me like she had a smile on her face; an unexpected pleasure. I wasn’t sure if it was necessary to be in a wheelchair. She patiently discussed it with me while I was trying to decide. She said I could always call at a later time if I wanted. Ten minutes later I called back and was pleased to talk to the same agent who was just as pleasant and accommodating. Thank you for keeping your employees onshore. Perhaps it is less expensive to send your call centers to an offshore contractor, but I appreciate your keeping American workers working. In this case it certainly paid off with a satisfied customer. Julie Holzer

Very frustrating. Tried to book a trip to the Pacific and what a cluster. Part of the trip available for miles, part was not, but would not let me use miles for part of the trip - I had to pay $$ 100% or use miles 100% - stupid. And then the trip had a partner airline and I booked the whole thing first class but before purchasing double checked and the partner airline, the longest jaunt, was not first class which was not disclosed. Called customer service, oh we cannot control first class for our partner airlines. Then why sell the ticket as first class??? Fortunately I backed out and rebooked it as coach, the only other option available -not even premium coach - and now need to work with partner airline to upgrade. I called customer service twice and was underwhelmed, attitude obvious they didn’t want to be bothered, just kept referring me back to the app. Duh, if I didn’t need help I wouldn’t have called in the first place. Really Alaska?? You need to do better.

Password issues between app and website. I was using a 64 character password which worked just fine for the website but not for the app. I tried calling Alaska Airlines customer service but was told they do not provide support for the app other than to tell people to uninstall and reinstall. Then got transferred to someone else and that went nowhere, too. Tried chat a second time and was told over and over and over that the same password will work for both the app and website. That’s not true. I tried lowering the password character count to 35 and that worked. I also tried 45 characters on the website out of curiosity and that generates an error. So does 40 characters so I’m guessing the limit is 35. So, once the lower character limit was discovered, I can login fine with the same password for both website and app. I was also told by their support that I should not use password managers because they don’t always work. Huh, okay.

Favorite airline!. My favorite airline! I’ve been flying with Alaska Airlines for many years. Friendly pilots and flight attendants. Their customer care representatives have always been great and I rarely have to wait on hold for more than a few minutes when I call. I love the yearly $99 companion fare & other benefits they offer with the VISA Signature card. My family & I usually fly during holidays & I like that there are no blackout dates when using the companion fare. During flights, I really enjoy the cheese plates and selection of cocktails they offer ...as well as the friendly staff. My flights are almost always right on time! The planes are clean & pretty comfortable (for an aircraft). I try to book First Class when available and the staff always makes it a fun & comfortable experience.

Please do everything you can to fly with other airlines. I flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #alaskaairlines have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition.

Alaska Not What It Used To Be. I have traveled on Alaska twice this year. The planes are old and worn out. Customer service is wonderful but the poor representatives can only deal with the info they have been given as ALASKA does not get them out into the planes so they can see what is really happening. The wait is hours to speak to customer service but they do call back within the time given which has been as much as 10 hours. Alaska does little to make one comfortable on a flight. No screens in the seat back so you have to figure out how to use your phone to enjoy a movie and hope you have that feature. The carts do not start by until at least 45 minutes to an hour into the flight. The over heads are small and always full. The alcohol is low quality (had to send back drinks as the mix was not worth the calories), on the website so many items are inaccurate or are not available especially no info on food - even on flights of several hours, (info on food in first class is especially lacking). Due to so many comfort items over looked by Alaska and their cost cutting in maintenance dating back to the jack screw fiasco that killed over hundred passengers, trusting this airline is still impossible. Other airlines are never perfect but at least they are more comfortable, websites easier to navigate, contain more info, and customer service is more accurate. If you can try another carrier you will probably enjoy it more.

Barronth88. It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.

Flaws - Errors - Usability. This app has some serious usability flaws. Can’t checking in directly from flights purchased using the app? When purchasing app frequently fails. App also doesn’t allow you to search nonstop flights you have to filter them after you perform a search. When you look at your trips, flights are in different screens, would be much more useful on on screen. The first screen is the summary, but it doesn’t give you any summary, but they do give you a pretty photo, not very useful. Definitely could use improvements. I love Alaska Airlines. I usually will pay more to fly them, but the app is definitely a huge area of improvement. With over 20 years of usability experience and almost 20 years of mobile experience, Alaska Airlines mobile team needs to focus on users needs and ease of use.

What a disaster. I’ve spent nearly six hours trying to book award travel to Europe. Every time I try to select a flight, it makes me log in all the information, only to tell me that there’s actually no availability. Called customer service twice, where they - very politely - explained that it isn’t their fault that IcelandAir isn’t updating their availability information. Meanwhile, every time I go to book a flight that’s shown as available on the website... it really isn’t. What’s the point if your advertising flights to the customer and they can’t tell what’s really available or not? How is it not Alaska’s problem when they advertise award travel that doesn’t exist? How am I supposed to book a flight if the seats that are shown to be there... aren’t? For years I’ve tried to support the hometown airline. But tonight was such a disaster, it’s the last straw. Begrudgingly going to start booking with Delta. Such a shame.

Don't buy here, maybe just check in instead. I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me.

#iflyalaska. This app is awesome! It’s such a useful traveling tool to have when you’re sitting in the cafeteria eating lunch and you get a notification that your gate has changed, so nice! And to be able to keep your information in one app, I also love the option to keep a digital Mileage Plan Card in my iPhone wallet. One recommendation I would add is airport maps. I’ve not seen anyone do that yet. Secondly, if you could add a link to Alaska Air Cargo & perhaps make it easier to sign up to be a Known Shipper that would be so helpful! Many folks cannot travel and sending cargo via Alaska Airlines is at times much cheaper than by barge or other shippers! If we could keep a digital copy of our Known Shipper Card that would be phenomenal. Thanks for such a great tool🌺🤙🏽🌴

Alaska Airlines Always Delivers. First and foremost, as an Alaskan with 5 people in our family, we have always appreciated the BOA AK Air credit cards for the companion fare tickets. They have saved us $1000’s per year for many years. In addition, the Club 49 program makes us feel we are valued and celebrated by this excellent company. All that said, the thing we appreciate most is the professionalism, caring, and friendly nature of every employee that we have come across over the years. In 20 + years and many, many flights all over Alaska, contiguous US, and Canada; a negative word has never been heard by any of the employees about their employer, at any point. The employee always genuinely present themselves as fortunate to work for AK Air and even out of Alaska, they continue to carry the genuine friendliness that is present in so many residents of our great State. We consider ourselves very lucky to have such great access, routes, and services to such an excellent service provider and only when no other option exists, will we travel on any other airlines; it’s simply and lessor experience on so many levels. As you continue to grow and share your offerings with more and more people, please continue to protect your company values and culture, as they are what makes your company far and away one of the very best! Sincerely, A very appreciative Alaskan family

Love this company!!! Wonderful staff that feels like family. Excellent customer service every time I fly and have questions around booking, mileage plan, etc. The last flight was great customer service I have come to expect but it going even a step further by supporting myself and my daughter during an emotional time!! Everyone that helped me was super supportive and helped come up with ideas to follow procedures at the last minute to cancel a flight for my daughter at the airport right before I needed to board. We were able to get it canceled and still get me on my flight as the last one to board even under the stress of the last minute. It all worked out great but only due to excellent customer service and support!!! I would not have been able to do it without their help or feel calm that it was going to be okay while I was following procedures before boarding to cancel.

Vice President, LabCorp. As a million miler with Alaska I am qualified to speak highly on behalf of this service oriented company. I go out of my way to use Alaska because they go out of their way to make my travel as convenient as possible. Having lost my gold status with Alaska at one point and having accepted a position with a company that required weekly travel and very early flights I was in a bind. Living on Bainbridge Island with the earliest ferry at 4:45 am made it impossible to make a 6:00 am to San Diego with out gold status and the ability to enter security in the gold status line. I appealed in writing to the president of Alaska to reinstate my gold status early knowing I would get there in a matter of months and the response was quick and positive. That is one of many reasons I will always choose Alaska Airlines.

Bad app. One of the most cumbersome and non user friendly apps I’ve ever used. I only use the app when absolutely necessary…and have been an Alaska Airlines customer for over 40yrs. When the app was released, I made complaints to the Alaska personnel (hoping they would pass them along) about how bad it was to navigate. Also there’s a lack of information on how to use it. No changes have been made that I’ve noted that have improved this. I have a trip in 3 weeks & know I can only preorder a meal on the app. I also know there’s a time frame to do that but good luck finding that information easily. Evidently I have to check my reservation daily to see when that pops up. I tried looking under search on the app for the food option…no such luck. When mentioning it to airline personnel I’ve been told I’m not the only one who’s complained. For being headquartered in a locale with some of the best tech in the world, am disappointed that this is the best Alaska Airlines can manage. Carol Smith

Personal info not saved?. Functionality of the App is decent in terms of shopping flights etc but when it comes to “ease” in booking, it leaves a little to be desired. Other competitors allow you to save most of your info especially when you are at a status level that demonstrates that you use the airline a great deal. Specifically there should be a function that saves your info far greater then just your name, airline number, email etc. having to input what country you are from, your address AND your credit card number is a pain especially when in a hurry to book. Other competing apps allow your info to be saved for quicker checkouts and the feeling here is the AA App doesn’t allow much of this to be auto populated once you enter in your user name and password.

Alaska Airlines Representative went beyond great customer service!. During a recent phone call to reservations, I received the best service I’ve ever had with Alaska Airlines! After a death in our family, the agent went out of their way to help with our reservation. The compassion and patience she showed was outstanding! I wish I could remember her name but I can’t. I’m seeing Alaska Airlines moving in an even more positive customer service direction that surpasses any airline I’ve ever flown with. British Airways was my number one, but Alaska Airlines has now taken that spot! Even during unexpected cancellations or delays, which don’t happen very often, they are responsive and do there best to accommodate their customers. I highly recommend this Airlines for travel.

Dishonest. It’s beyond ridiculous how many additional fees you charge on top of a ticket price. Do you have entirely too many bean counters sitting in an office thinking of new ways to squeeze money out of passengers. I only use Alaska Airlines when it’s purchased by my company. I would never recommend Alaska Airlines to a friend. The airlines got outta control when they started charging people for taking a bag on an airplane. My God it’s an aircraft it’s going hundreds if not, thousands of miles away. Of course someone’s going to take a bag so now you got the bag overhead bin wars with everybody trying to stuff everything up there. You need to get rid of most of the people in your offices that think this crap up and give a raise those people on the ground that are actually doing the job. The bean counters are destroying the world. They are as useless as ticks on horses. In fact, a bean counter is at this moment reading this email. And absolutely nothing will be done about any of the frustrations your airline provides its passengers for a fee.

Very Bad. The fares shown for the flights I wanted to take at first class were not first class. If the fares shown for first class on the list of available flights are based on mixed class then the web showing available flights and fares by class should very clear show on the list of available flights that it is a mixed class fare My wife and I are both MVP Gold and have been for a number of years. This very bad web cost me a lot when I went to rebook due to receiving a notice that my original booking was no longer available. My original fare was more than what the web was showing for the first class fare for the the alternative flight. So I cancelled and then went to rebook based on the fare shown for first class on the web. When I got to final step of booking it showed this was not a first class booking, but a mixed class. I then went to reenter the web and looked for available flights and this time the web was showing a first class fare that was $500 more than what it had just shown a few minutes earlier. When I went through the process of booking I found this time it was really first class for both flights the flight to Seattle connecting to the flight to IAD. Robert Selder

Alaska Airlines All the Way!. Consistently high quality app that provides all the user friendly IO features (like the Domino’s App) to make selecting and analyzing flights to/from Alaska and other destinations so incredibly simple. Additionally, the quality of service I always receive from attendants, pilots, and customer service is outstanding and the best single Airlines service in the world. I’ve traveled on several so I know (Turkish, Delta, United, American, Spirit, and some other int’l ones too). The respect to the military is candid, genuine, and every person in the company seems to know that, too. Unlike some other airlines...Lastly, I absolutely love the airline meals provided. Quality, Healthy, and packed with Protein because it’s gotta FIT ‘YER MACROS BRO. All in all, I will continue my quest to become a million miles flyer!

Incredible Airline and Service!!. I was only introduced to Alaska Airlines last August and I can say that with the dozen flights I’ve taken with Alaska, I’ve enjoyed every flight. The customer service is absolutely incredible and I find myself on the phone getting quality assistance and answers to my questions at any hour of the day/night. Everyone is so professional and glad to help with anything that I need. The airline is exceptionally clean and the air smells fresh when I’m on board. Although there was a cancelled flight or two, Alaska made sure to compensate for any issue and coordinate the re-bookings for me. I also love having priority with Alaska a si getting free upgrades to Premium Economy and sometimes even First Class!! Highly recommend this airline to anyone I come across, especially those looking to explore the west coast!

Disappointed with lack of clarity & responsive re MVP Gold mileage credits. I specifically planned my travel with Alaska partners to ensure I had a margin of excess of miles to maintain my MVP gold status in case anything came up causing me to cancel any of my flights. It turned out that things did come up causing me to not being able to take 3 fourth quarter trips. - I was not able to take my October 6 trip round trip Seattle to Washington DC because I got COVID with very active symptoms and could not travel. - I had to cancel my round trip SEA to Denver trip due my father being ill and in the hospital and passing away - I brought him in on Thanksgiving day and he died on December 6. Despite the above cancellations, I thought I would still have more than enough to maintain my Gold status as I had booked several trips on partner airlines round trip LHR to SNN Aer Lingus in September and my Round trip SEA to OSL on Iceland Air. I thought the two international trips would still put me over but I don’t think the AER LINGUS flights were included, and I may have only gotten 1/2 the flight miles credited for the Iceland Air travel, leaving me I think about 5k short. Is there anything that can be done here for me to earn back my Gold status for 2024? Thank You

Great App Not Great For Booking. This is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true. The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about.

Buggie. The app is buggie, had issues with trying to create an account. It kept saying I had an account but whenever I would try to reset password. The system would say that it couldn’t find an account associated with the email. When I was finally able to create an account I tried to sync my reservation. It kept popping up as expired or nonexistent. I ditched the app and went on the browser full screen. I was able to add my reservation and check in on browser. The browser did time out where I had to restart the check in process again. The second time went through though. I figure this is just an Alaska Airlines system problem. I was finally able to add my reservation on the mobile app after check-in on full screen. But the app isn’t showing that I am checked in with my login. I’m basically giving up on the app. Flying is stressful enough, I’m not trying deal with check in issues.

Incredible!. Our guest from Japan didn’t realize that Canada has new visa requirements. Counter agent Courtney in Fairbanks was very patient and helpful as she hurriedly applied online for her ETA Visa but it was too late for her scheduled flight. A call to reservations and Dave in Boise got permission from a supervisor to transfer her supposedly non- transferable ticket to a flight two hours later and Dave put a note into her record. We waited at the airport for over two hours for the visa approval. Once she had received it another call to reservations and Kim in Phoenix quickly got her on the flight that was closing out as we spoke and the change amounted to less than $15!!! Courtney again hustled to get her bag checked in and her onto the flight. She made it onto the next departing flight and at minimal cost thanks to knowledgeable and helpful agents who really did everything possible. Thank you Alaska Air for being understanding, flexible and generous. You have again reaffirmed to me that you deserve all the awards you receive for EXCELLENT customer service! Proud to be a Alaska Air MVP!!

Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this trip. Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.

My mistake. I woke up extremely early to catch a flight to attend my grandmothers funeral, only to find I had mistakenly booked it for a month late. I was panicked and heavy hearted. Through my tears, I called Alaska to see if anything was available. The customer service rep was quiet as I heard the computer keyboard clicking. My heart breaking that I would miss my only opportunity to pay my last respects to my grandmother. A few very long minutes later, the Alaska rep spoke the sweetest words I’ve ever heard, “I have you rebooked on a flight leaving today...you try to make the best of this trip. I am happy to help.” Alaska comes though for my family and I AGAIN! My loyalty was decided in one genuinely kind and considerate action by a friendly and caring Alaska rep that probably has no idea how much this means to me! Thank you so much Boise rep!!

Since I was 2. It has been my pleasure to fly Alaska Airlines since I was 2 years old. If I’m traveling and Alaska Airlines goes there, it is always my choice to pick Alaska. I have never been disappointed with the service and 99% of the time my flight is on time. In the most foggiest of weather, I can count on Alaska Airline pilots whom many are former bush pilots, to get the plane up or down. Not sure that’s as true these days as most bush pilots have retired. Still the best airline in my experience having flown other airlines and to other countries. I appreciate the friendly service of the attendants and sometimes the pilots who say goodbye on the way out. Well done, as for 60 years I have considered Alaska Airlines like family when I travel.

Flying with an 18 month old…. I want to start off by saying, flying right now is stressful. Add on a very active 18 month old, our flights were that much more to worry about. I would like to give a huge thankful to everyone we encountered during our trip. I was flying with a 18 month old, a 6 year old and my husband, who was on standby for one flight. The moment we checked in, everyone was so helpful. From quickly getting our luggage checked to making sure my family was all on the flights together, we had the most amazing customer service. As we boarded each plane, the flight attendants cracked jokes seeing the stress in my face. The one that stood out the most to me was when I flew home alone with my youngest. As I was standing up to get off the plane, she grabbed my bags and said she’d help me off since my baby was asleep. After such a long day of travel, I’ve never been so thankful. I know in these times, people can be so frustrated and grumpy but I had the exact opposite experience with pretty much everyone I encountered and I’m so thankful.

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iPad view. The app does what it’s supposed to do but on iPad it is not full size - why ?

Easiest check-in ever!!!. I’ve never experienced a simpler, easier online check-in. Well done Alaska Airlines!

Cool And Easy. The coolest online airline checkin app I have ever used

Amazing. This app is enough to make me change from Southwest to Alaska. Easy to use, very intuitive. Huge fan.

Fantastic.. App is way faster than online check in! So convenient!

Can't log in?. I can't log in on iPhone or iPad. Sent emails for help and no reply. This is very disappointing as I love flying with your company. Please help!

Didn’t work. Just gave messages that it’s temporarily unavailable when trying to register. I’m travelling so won’t be using it again.

Jas. Love it very easy to use

Informative and easy to use. App is user friendly, easy to use, informative and makes checking flight details and check in seamless

Easy. Downloaded the app and checked into my flight from Burbank to Seattle within 10 minutes on my way to the airport!

Good app!. Better airline app that I have used.

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Fantastic airline. After traveling all over the world, and using different airlines and their apps I find Alaska to be the most convenient, helpful and professional airline. Tahir Malik

Terrific. We’re new to Alaska Air and are impressed with the ease of booking, changing and canceling flights.

Commendation to Staff. I would like to extend my thanks to all staff from Edmonton to San Francisco. They were so accomodating. I watched them at desk and in the boarding gate serving flyers. They were so welcoming and accommodation. Thank you Alaska Airlines for the excellent service.

Travel. Just signed up great so far!

Huge Airline-Tiny App. Only airline app I’ve ever seen that doesn’t have a button to “Manage” your booking. Also malfunctions quite often. They should do better!

Apple wallet won’t work. Apple wallet won’t work

Love the app. This app has made my travel so much easier. I love being able to access my account on the go.

First time user. Very straight forward and easy to use. Check in is a breeze!

Horrible app. Incredibly slow. Using other airline apps on the same wifi with out any issue this app wouldn’t allow me to pre pay for baggage, crashes multiple times a and wouldn’t allow me add the boarding pass to my apple wallet

Checkin on app. Was disappointed I checked in early to get a good seat and app did. It allow me to choose or change my seat assignment. Very unsatisfied about this.

Too buggy for 2023. It works well for single travelers but business travel bookings for more than 1 makes it buggy yo add them and book.

Trip. Alaska Airlines is the best. I’m Canadian and only book through them.

Not as user friendly as could be. Compared to other apps it could be better and more user friendly

Works Great. It does everything I need it to do. I would recommend it to anyone who flies Alaska.

Alaska gave us the best service Xmas gift ever. Merry Xmas Eve to the Alaska family. A huge hug and shout out to Michaelene at the Alaska service desk and Andrea downstairs with the luggage!!! Your service is outstanding, and you are taking all 5 of us home on Xmas Eve landing at midnight in Seattle after an unexpected cancelled flight from a different airline. Michaelene and Andrea somehow located my luggage at LAX with Xmas presents from one terminal to another. Everyone is doing their very best during this Covid climate and super busy season. A congratulations for your staff to go above and beyond with customer service. Merry Xmas & a big thank you.

Best Airline App I’ve Used. Straightforward and not slow. Only recommendation I’d make is that when I want to check in for a flight I usually have to refresh the page twice until the check-in button becomes clickable

Tickets. All do very easy and no problems

Ok but could be so much more. I have an Alaska account but neither the app or the website automatically ad my reservations. I have to add it to both of my phones manually every time.

Booking from Vancouver (YVR) to Adelaide. I’m trying to book from the Alaska Airlines App and I also would like to see other Airlines such as Qantas Airways. They’re both Oneworld companies and all I’m getting is that you’re not able to complete your request. Please try another city. Of course Alaska Airlines Fly into Vancouver Canada all the time to either Seattle, San Francisco or LA to do a transfer. I’m not happy about this.

Rating. It sucks. Not intuitive not user friendly . Way too much advertising on data pages giving flight details. We gave up checking in on line Way too disjointed and confusing

Hassle free. Easy to set up and no user name or pswd required.

BobbyKartoon. I have flown Alaskan more than any other airline as of late. I find the app very useful and easy to use.

Over 20 years of great flying. I’ve been a member since 1998 with Alaska Air. I am constantly pleased with exceptional service! The mileage program has been a wonderful experience also and the partner companies have afforded me the opportunity to see the world. Thank you Alaska Air! You have a customer for life.

Each device requires separate checkin. I like redundancy, so I prefer having boarding passes in multiple places. After checking in online, I had to check in again on my phone and yet again on my iPad. Very poor design. One checkin should work on all devices.

Show me both ends of my trip.. The app is good but I would like to see the full itinerary for a fight code. So please show me both the departure/arrival and return trip details.

Easy and useful. Very intuitive and easy. I had a flight cancelled due to engine problems and while everyone else was standing in a huge line waiting for help I easily booked myself on the next flight.

Sucks. Very slow, I already put all my info when I booked my flight and had to do it all again when checking in on app. What a PAIN!!!

Fly them. Friendly people. Good snacks. On time. Fly them.

Check in. The App is FANTASTIC!! So simple and quick! Thank you!

Okay but. Keep getting this error “Unable to add mileage card to Apple wallet”. No reason is given just won’t add. :(

Frustrating. When trying to book our family trip the app did not allow us to pick half our seats or would crash half way through completion making us have to start over 2 ccm during the process

Excellent App. This app is great, information at the fingertips and always works well. I can find my trips, mileage and much more, all with ease. Highly recommend this app if you fly Alaska.

Easy to use and quick. One of the best airline apps out there.

I have used this app for many years it’s great. This app is truly a very good app and I enjoy using it. I check in with it during the travel to ensure that I’m three gate and to get travel updates. The one thing I’m having a hard time finding on the app is my wallet with my companion pass. That I seem to have to go to the real site on my laptop to find.

Great service always!. As an American from San Diego living in Canada Alaska allows me to fly home to see friends and family often. Thank you for your new direct flights from San Diego to El Paso too!

Always fly Alaska. On time, courteous, easy to make changes, intelligent preorder of food! Excellent airline Tara Wells

Great Airline. Good staff

Top Notch Airline. I have flown a lot in my life and the service I receive from Alaska Airlines is fantastic in every way. From reservation personal so polite and helpful in every way to the airline attendants so accommodating. Thank you .

Beyond disappointed. Today 2:15pm Went to Alaska counter main terminal YVR to show I.D. No lineup. Agent ‘at end of her shift’. We are pleasant seniors . She was miserable & rude. We are travelling First Class. Not even bottle of water, smile or hello from flight attendant YVR>PDX entire flight. There were maybe 6 of us in her section. Alaska lounge PDX just asked us to pay USD$60 each to enter. Seriously? We used up almost all our Alaska points on this upgraded special trip & booked entire itinerary online thru Alaska . Currently sitting eating in PDX food court. We have loved travelling Alaska over the years & have been great cheerleaders for your company. I used your Mastercard exclusively for all purchases until, as Canadian, I was told my business was no longer wanted. Sad ,really. 730pm We will see how the rest of this trip plays out. You are asking for an honest review. It has been a disappointing day so far.

App makes things easy!. The app is well organized, reminds you to check in, allows you to change seats and provides necessary travel info.

The BEST Customer Service. Real people answer the phone and are exceptionally helpful. I appreciate you Alaska Air!!

Link trip details. I would prefer if the app automatically added my trips so I don’t have to add them myself

Glitchy cc expiry fields. Took me three tries to complete this booking. Wouldn’t let me go into the cc expiry fields. Kept timing out and had to keep reentering passport info.

Excellent customer service. I have just started flying with Alaska but so far impressed with excellent customer service and cleanliness of planes.

Review. Works like a charm

Confirmation. This needs to be easier to access. Not hidden in a menu list.

Information incorrect on app. I have a World Elite Credit Card and when scrolling through Booking In screens it actually says on your app web page World Elite gifts ‘Free Baggage’ but app still wishes to charge me for first (only) checked bag. Will see agent at airport and deal with it then. Please review my log-in sequence. I imagine you’ll see it. Thanks y@

Vegas baby. Just an amazingly easy booking process. I’m sad my mbna card is no longer attached to Alaska airlines.

Meals. Bit disappointed that a meal is not included on a 6 hour flight

Alaska Airlines is Great. I fly with various airlines in Canada & the USA and use various online booking. Alaska is easy & very quick to use. Always a pleasure to be a member. Customer Care, Reservations, staff, crew, pilots & schedules are great. 2 Thumbs Up Doug

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KTN number - TSA Pre. Your app does not carry forward the Known Traveler Number from one booking to the next. All other airlines apps are able to do so, which means two things 1. Alaska makes me look up my ktn and type it in every time. Importantly , The place where you put it in is one click away. So if someone is booking quickly they may not notice that this number is missing 3. When you get to the airport, the tsa pre people will send you back to the Alaska counter or the regular security line. Depending on how busy the airport is, you are likely to be late for boarding (at least miss your boarding group). Hire software developers and fix this issue… keep up with the industry standards

canceled our flight and made us pay for it. Alaska cancelled our flight and have no other options for today (despite originally offering us a flight for today). We couldn’t rebook from the app and we had to call them on the phone which had an 8 hour wait time. So now we have to fly out tomorrow and they won’t cover any of our extra hotel stay. I love that our tax dollars had to go to their corporate bail out for the pandemic, their execs got paid pretty, they laid off workers, and then they continue to pass the burden of their mistakes onto consumers. There is NO protection for consumers. It’s not our fault we are stranded in this city yet we have to bear the burden of the last minute hotel cost. Thanks a lot. What a scam and a terrible first impression of this airline. I’m going to go back to flying Southwest.

Worst customer service. I had booked a flight earlier in the day. Realized that I didn’t put it on my Alaska credit card so called to change it. They refunded my Apple Pay but didn’t charge my Alaska card or rebook my flight either. So I was trying to check in and realized I had no flight booked. I called customer service because the price had tripled in the couple hours that had passed. The lead manager was then asked to be put on the phone. (Her name was April) I told explained the situation but was told she could not make things right for the price I paid before. Then she flat out lied and told me that every set just sold out. I was looking at the tickets and got off the phone upset about the whole situation. Only to be more upset to find out that she lied to me about the flight just to pacify me. Good job April👎🏻. I hope this review finds someone higher up and you are dealt with appropriately

Okay app that needs updates. If you are booking an Alaska flight and paying for it outright, the app works great. No issues with first class, main, or saver fares when booking. You easily pay to upgrade your main seat to premium class. Want to do anything else? Well, that’s where the app falls apart. Got the Alaska credit card? Well, you won’t be able to use your companion fare on the app. That requires the full website. Searching for or trying to book premium economy on a partner airline? It’s literally impossible as the option is not given. Once again, you need the full website. Seems silly that Alaska has some pretty nifty partnerships and discounts but you can’t use them on the app. It’s 2023 and most other airline apps don’t limit the consumer like this one does.

Excellent service on the ground and in the air. I’ve lived in Alaska for 54 years. Alaska Airlines has been our airlines for all of those years and served us well. They have upgraded with the times and feel progressive and professional but at the same time have not lost their sense of small town customer service and familiarity. The planes are always clean and appear well maintained. I have no idea how they get every single employee to smile and treat their customers well, but they do, with very very few exceptions. Us Alaskans have no choice, but to use you, but I feel very well served and appreciative of your consistent excellent service. Thank you Alaska!

Retired Travel Agent. Alaska Airlines has helped me move my family to our favorite places. But that’s not the best part, I have a young adult I was traveling home from Kauai with who had a panic attack before boarding. When we got on the plane the flight attendant had moved us to a less crowded part of the plane where we were better able to manage the situation. I also have 4 young grandchildren who travel to San Diego twice a year sometimes together but mostly alone and they always get them on the plane early so the don’t have to worry about what to do with their belongings or if they’re in the right place. I LOVE THE PRICES SINCE I HAVE 11 IN MY CLAN!!

Great app but not so happy with program. The app is great! However I have been very disappointed in the service I have had with past flights with the mileage program. I have contacted customer service more than once with issues I have had with my local flights to Utah and Missoula. Changing issues with the program Tend to be a unreasonable. The customer service I have received has questioned if my credit card is worth all the effort I spend resolving issues. That really only end up costing me quite a bit of money. Rules are rules but my loyalty to this card has been in question for a bit.

Alaska Rocks. Most apps with company brands I have on my phone or tablet, don’t live up to what they say they will do in convenience. Alaska on the other hand, seems to get easier for me the more I use it. I can’t believe I checked in for my flight this morning so easy and quick. Even in sketchy cell coverage, I did the check in to go home at a stop light!! Done! I’ve come to love my updates, and all the info right there on my phone. Now I’m so excited to use the new Paine Field location in May I can’t stand it. This must mean I’m traveling too much. The one brand for all business travel I am most loyal to is Alaska Air. Alaska Rocks.

Travel on the BEST airlines. I ❤️love Alaska Airlines! I travel often and it is my favorite airlines in the world . They treat their customers really well and are super friendly, helpful and courteous. The mileage plan is a great idea and helps support your further needs to travel . The meals and snacks they provide on the planes are also creative , healthy and fun for kids . I highly recommend traveling with Alaska airlines if you haven’t already . I just found out about their “same day confirmed “ which allows you to change your ticket for a different time on same day if you do it within 24 hours . Thank you Alaska ! Alaska is my hOMe!❤️🙏🏽💜

Confusing web site. Flying Alaska Airlines out rates several other airlines, as far as WiFi plug-ins, on board customer service. As for their website it is not user friendly and you just about always end up still calling in. They do not hire enough employees, and at check-in you might find there is no one at the counter anywhere from an hour before the flight. Those agents might be at the boarding gate! I had my departing gate change three times in Seattle July 6th, 2019...where everyone had to walk from gate to terminal...with no provisions being made for the elderly or handicapped to catch the flight from the next gate. Then the gate was changed once again. Food is also served in shrinked plastic around a cardboard box, that is not for the faint of heart to open.

Group timing. We were just able to get Boarding Pass within 5 minutes ago and already we are Group D. It seems impossible in recent years with Alaska to get an early boarding group. We have Alaska frequent flyer numbers but admittedly not high miles as we do not fly that much, plus Alaska does not go everywhere. We don’t have Alaska Credit Card either as we have to many and one for every airline. Just doesn’t seem to make any sense, especially as we are in the total back of the plane which should board first after First Class. What happened to boarding by rows from the rear that made sense???

Okay but not great. If you have any kind of status with Alaska, the app does not allow you to see all the different booking options. For example, with an MVP Gold upgrade search, you can only see the options for Main, First Upgradeable, and First Class. You cannot see Premium class, even though that is most frequently the same price for MVP Gold members and the most typical upgrade I would want to do. I think it’d also be nice to show how many miles you will get with your upcoming booked flights. You can only see this when you are booking, not when looking in your Trips after you are already booked. It also may be nice to have a tracker like other airlines do to have an option to show the MileagePlan miles for the entire year, inclusive of upcoming flights. Thanks!

The worst service if there is an error in your booking !. I have flown Alaska airlines before, but at this point I will call the company to make reservation if I need to book a flight . I got charged $2,200 extra and booked me 5 tickets and not just one. The app has a flaw or the company has some holes in its booking. They can not explain any of the problems and when you are leaving for a trip and they say it will take 7-10 to see money back which is not really the concern it more that they did not really try and Compensate for their error because of policies. They said they will send me a $125 Voucher but really does that want to make you fly Alaska after that ? This is my first review I have ever done for anything, and I feel they really miss the bar for saying they are Customer driven. App or company has flaws in booking via Alaska app which was developed by Alaska.

Great for a Great Airline. The Alaska Airline app has been super easy to use and very efficient. I have never had a problem with the app and it keeps you up to date rather quickly. As far as the Airline, crew, food and planes. Alaska Airline is a top notch airline. The food is amazing, I am fortunate enough to be able to fly business/first class and Alaska’s food is equal to any other airline out there. The crew is always very nice and efficient. The planes are clean and thankfully I’ve never had a problem with their entertainment system. The planes have always left on time and they have a lounge at LAX. Very quaint and smaller than the others and they make great drinks. Good Job Alaska Airlines!

Adding Trips. I gave it a one star rating for the major fact that trips don’t automatically show up in the app if booked with a third party. Having to manually add the trip is a serious inconvenience and something that doesn’t have to be done with other airlines. So the ability to have a trip show up automatically even when booked outside of the app/third party is out there and being done by your competitors. Update. So they now have the ability to automatically import the trip which is a huge improvement, but you can’t pick your seat until you arrive at the airport if you book through a third party. Having to travel for work I don’t have an option of booking direct. This is so antiquated, as other airlines will let you choose your seat with no problem regardless of where the ticket originated.

Just my opinion. I do love flying Alaska. transparently, the website and app are not at the same level as a couple of others that I have deferred to fly more often. Ease of navigating, booking, changing, communicating quickly and succinctly has become very important to me. I say this out of respect and positivity in hopes that you look at your customer touch points as opportunities to improve the experience and recruit old flyers back. I would highly likely fly Alaska more if my app and website experiences felt like part of my itinerary. As a frequent traveler I prefer everything I do from decision to arrival to be part of that itinerary. Meaning easy access and frequent looks from the moment I book to the time I print the receipt for reimbursement. Respectfully,

Flight Status. Your flight status page is ABSOLUTELY AWFUL!! It does NOT display / indicate WHEN a flight has actually “Departed / left the gate”. It does NOT confirm / display / indicate WHEN a flight is actually finally “airborne”. It does NOT confirm / display / indicate WHEN a flight has actually “landed”. And finally when it does confirm / display / indicate WHEN a flight has actually “blocked in at the gate”, the “Arrived” time is so SLOW to update that when it is finally displayed it is almost always as much as 5 MINUTES AFTER / LATER than when it “actually / officially” “blocked in at the gate”. The “flight status” page on American, Delta, Jet Blue, SW and United ALL show when a flight has “left the gate”, when it’s actually “airborne”, when it actually has “landed” and when it has already “blocked in at the gate”, the actual “Arrived” time is displayed MUCH MORE “promptly” than your “flight status” page😡

Love the Service. I love Alaska Airlines! My Dad booked a flight for me under my old married name (he’s such a GUY) so I called customer service to change my name on my reservation! Jace was my rep and he was wonderful. He has my name changed on my reservation AND my name changed on my mileage plan in short order! In addition, he was kind enough to add my reservation in My Trips on my card and answered all of my questions! In this particular time in our history so many folks want to do everything on-line and that includes me however, when the human touch is required Jace was the perfect customer service rep! Thanks again! Kudos to Jace. He made my day!

Alaska Airlines is the BEST. I’m a loyal flier with Alaska. I will go out of my way; even extending my travel times - to ensure I can fly Alaska! Every aspect of their performance is stellar; on the ground everything from Customer Service, scheduling, check-in (both in person and on line), boarding, making changes to itineraries, to the lounge. The upgraded APP is amazing; easy to follow and the information clarity is the best. No one comes close to matching them. In the air - the pilots are fantastic; always focused on safety first while ensuring the most comfortable flight possible. And the flight crews are similarly amazing. Friendly, attentive, proactive, caring and most of all they listen and treat you as a person! Can you tell - I love Alaska Airlines!!

Worst Airline app!!. Flew to Alaska via Delta. App was extremely user friendly. Return flight was scheduled on United and again app was user friendly. We had to change our return flight and only Alaska Airline was available. This app is the worst!!! Just creating an account was a nightmare. Used the text help service and was told to try the website instead. Went to the website and another nightmare ensued! Took over 3 hours to create an account that never matched with the website account. Now trying to upgrade seats and was told we couldn’t until we checked in. Tried checking in when I was allowed. I selected my upgraded seats, went through their pages only to be given a message that those seats were taken!!! Again, repeat the procedure. I’m actually afraid that service on the plane won’t be any better than this crappy app! Who got paid to make it???

Love Alaska, the app needs a lot of work.. I am a million miler Gold 100K status flier. I love Alaska Air and quite frankly depend on them regularly for business and personal travel. The airline is great, but the app is horrible. Slow syncing, and repetitive crashing are my biggest problems and form the basis for my one star rating. I have actually been in touch with the dev team on more than one occasion and the solution is always to delete and reinstall the app. Functionally it lags behind other major airlines (United has the best and most informative app for managing and getting information about your reservation). Very difficult to change or cancel a flight from the app, no linking of the reservation card to see inbound flight status, and cumbersome flight booking application that makes it difficult to look at different flight options are areas to work on improving first.

Issues with trips not syncing with account and delayed flight change notifications. I love alaska but 20% of the time my flight just won’t sync with the app and 10% of the time I can’t even add it manually it just gives me an error. Online check in works fine it’s an app issue. Also, flight change notifications like gate change or delays sometimes don’t come to my phone at all, or they can be up to 20 mins late. This has led to stressful situations and I can’t trust the mobile app as a reliable source of information. Instead I have to repeatedly google my flight details for the most up to date info about my flight and to check gate changes or delays.

App for IOS is great, but why force me to manually add my res?. As an Alaska Gold 75k, love the app. Pne of my most frequently used apps. One nit about the app is that when i book using my company mandated travel agency i am forced to MANUALLY add my res to my Alaska profile. Seems foolish that alaska just doesn’t add them for me. They have my freq flier associated with the record, why do i have to add it on the app. Book a room at hilton or marriot from ANY of a dozen sites/apps and if you enter your member number you res is guaranteed to appear in your profile. I know that many have beend asking for this feature for YEARS why can’t alaska just add it? Just do it all ready for crying out loud.

Good for phone; ipad version MIA. I do most of my internet on my phone, and of course during actual travel that’s what I would be using. And it’s a very helpful app when in transit! But to book tickets, check on details, browse available flights, etc. I would much prefer the larger screen and landscape orientation of my ipad. Alas, the “ipad version” is just the iphone version, sized no bigger than my iphone screen (kinda small). Wish they would tell their web communications folks to come out with a true iPad version! Did you know? More than half of all Internet traffic comes from mobile devices, NOT desktop or laptop computers. Long past time for developers to drop the idea that mobile is secondary and unimportant!

Well…... I thought I had booked a trip. I decided to get a alaska credit card through Bank of America. At the end it asked if I wished to place the flight on my new card. I said yes. I had told many people that I had a flight. This was on Tuesday, November 14, today is Monday, November 20. I decided to call Alaska Airline to see my flight after getting online and saw nothing. To my surprised I had NO flight. It now cost me double the price on insurance. And the price of the flight went up. I wish I had taken a screenshot of all of the prices. I guess I’ll look at the positive (ha-ha) I got approved 4 my CC.

Love Alaska Airlines. There is no other Airlines for me! I love the ease of the app to book trips. And the customer service is superb. My father committed suicide 20 June 2022. I had to hastily make arrangements to get from Fairbanks to the east coast for my Mom. Alaska Airlines went above and beyond to watch out for me with attentive and compassionate customer service on my way to the east coast and returning home. It was a traumatic time and Alaska personnel , from booking agents, to flight attendants, and the pilots ALL made me feel like they were sincere in their sympathy and support they offered as I traveled. One flight attendant, even sent a message a month later to inquire how I was doing. Alaska airlines made me feel like family.

iPAD APP PLEASE !!!!!!!!!. The iPhone app works great but due to vision problems that make it difficult for me to use my phone for in-depth flight search, booking etc., I rely on my I-pad for that and Alaska is the only carrier whose app will not allow landscape view thereby forcing me to rotate the iPad to portrait view. This will not allow use of the keyboard so the iPad has to be disconnected and laid flat to use the touch screen which is an additional difficulty for me due to my visual problem. Essentially, the Alaska App is not user friendly to my disability and I know from my doctors I am far from the only person out there with this set of circumstances. At times I have booked with other airlines after reaching a point of frustration. I finally googled it to see if anyone else had posted anything about such an issue and found a post on the “no landscape mode” from 2011. Come on Alaska! It’s 2019 - get an app for the iPads

Alaska Airlines compassion when I needed it!. Alaska’s Customer service helped me get on an earlier flight when I had to be there to set up hospice care for my parents. My father was being discharged from the hospital so hospice could give him comfort care at home. I could only get an evening flight but spoke with an agent on the phone about maybe getting on an earlier flight. She directed to to the customer service kiosk hours before my flight. A very compassionate representative exchanged my ticket for a 3:00 flight. I was able to see him by dinner time. Thank you Alaska Air for the compassion and moving “mountains” to get me on an earlier flight! Julie M

Need to fix bag check for mileage members. My wife and I both have the same Alaska Air credit card. We have separate mileage numbers. We always book flights with our Alaska Air credit card. Every time we do, both the app and the check-in kiosks at the airport try to charge us for 1 or more bags. We always have to go through the “Assistance” line to get our bag fees waived. (That’s one of the perks of having the Alaska Air credit card.) starting to wonder if the extra time and inconvenience is worth it. Also starting to wonder if Alaska does this on purpose to collect more $ from those who don’t have the time or will to deal with the fuss.

You’re starting to slip !. App is slow at updating information. I have had to call on several occasions to “ensure” changes I’ve made are “locked in” because updating is so behind! This is even more concerning when it’s Alaska that makes changes, especially because you change flight details more than any other airline. I am concerned, as airlines rely more and more on electronic communications to replace human contact, that this Corporate attitude is infecting the work ethic of Flight Attendants, most notably in First Class. I’ve been flying Alaska for 40 years, and there definitely a slipping to mediocrity in the last 3 years. Hope it stops, because apps can’t stop people from finding and flying another airline!

Appreciation!!!. 67 years old here and trying to stay abreast with the changing times!🤣 Was somewhat intimated at first by the app but was encouraged by my 33 year-old son to try it! Glad I did!! Found it to be user-friendly and looking forward to going completely paperless from here on! So thanks to you and my son for this app!🤣🤣🤣👍🏾 72 years old now! Nothing like this app to guide an old person like me through the maze of technology-related flying. I feel at ease and reassured flying with Alaska. The bearded man has become a trust friend that I can rely on when traveling domestically. Thank you for being here for us!! 👍🏾👍🏾

Booked with seat selection but changed by airline. I booked with a seat selection that accommodated my height as I am 6 foot 7, only at time of check-in they choose to change my seat to a much horrible position. Granted they’re less than desirable seat pitch, which in-turn cause me to have to pay for a premium seat because my company is closed on Sunday and cannot get an approval to cancel this flight and re-book with different airline. I’m tall and it’s very unfair that I have to pay extra for seating accommodation, when an air line that has extra legroom seating should go by the height of the person first in the booking process. This was a very expensive economy ticket to start off with. Hopefully this will be the first and last time I will ever have to fly this airline again, as I travel a lot for work.

Wonderful Experiences EVERY flight. It is refreshing to be greeted with eager and helpful Alaska Airlines personnel at every phase of travel. With Alaska Airlines you don’t see employees looking at their cellphones or engaged in peer-to-peer conversations to the exclusion of serving passengers. I see excellence at every turn: baggage handlers process bags on & off the plane with focus; reservation agents quickly attend to the passenger awaiting luggage tagging, and flight attendants ready to offer assistance to boarding passengers. Not to mention the professional cockpit teams who nail cushioned landings, smoothly gliding us in even under demanding conditions. I love Alaska Airlines, gush about them to everyone and heartily recommend without reservation.

A Review. Alaska Airlines has help our family connect between regional destinations for many years. We appreciate the service and amenities Alaska Airline airline provide. We certainty appreciate the mileage program, too. If we have to provide a recommendation, then it would be to divest from BofA and have the mileage program/credit card offered through a different or even multiple banks. We feel that would allow customers to feel more comfortable with the mileage/credit card program, which would generate more participation in the program, generate more income for Alaska and give more back to shareholders.

Terrific Customer Service. When I booked my flight I somehow got my name mixed up on my reservation which blocked me from updating info on the booking online. I called into customer service and was informed that there would be a lengthy wait due to call volume, so I took advantage of the call back feature. I was called back in a timely manner and the customer service representative I spoke to was able to clear up my name issue in a flash! His phone presence was excellent and I enjoyed his professionalism. That’s how customer service is supposed be, ID any issues and resolve them quickly. Good job guys!

Best Airline!. I always have positive and comfortable experiences on Alaska flight. I fly over 30,000 miles a year now and I try to ensure that 90% of those miles are with Alaska because I know I’m always going to get exceptional service. The app they provide is easy to use. The mileage program just keeps getting better, the recent adjustment to miles needed for a flight were fantastic. I love being able to check two bags for free due to my usage of the credit card and mileage plan. There are lots of international partners to use my miles on (honeymoon next year, I’m looking at you!). Thank you for creating a customer first atmosphere.

Needs a lot of improvement. The app needs several changes in order to be user friendly. There is no toggle feature when selecting a pair of cities to travel to/from. Often, a user would like to toggle between the two cities (eg, booking one ways), and all other major airline apps include this feature. The app always (100% of the time) has issues refreshing. Whenever it’s check-in time, it takes sever swipes/refreshes for the page to load and show that check-in is available. When changing a flight, you can’t do it directly in the app; it takes you to a mobile version of the webpage and forces you to login again because it doesn’t recognize your account from the signed-in app. These are major areas for improvement, among mang, many others.

Award Travel Wierdness. When booking award travel using the app, when seat selection first appears, no seats can be selected even though there are open seats. Had to call concierge services to guide me through the process and was able to select seats after bypassing the first seat selection screens, booking the flights and then having them reappear again so I could book them. The app programmers could save confusion and $ by having an if/then statement for using reward travel which by passes the first seat selection screens and takes you only to the second OR allows you to select seats on the first screen. This shouldn’t be a hard fix and would save confusion, time and for Alaska $$$.

App not working!!!!. I have used this app to book flights from JAX to OTZ since 2017. The app will no longer allow you to book this route. You receive an error message that these fares are not combinable. This is not true as we have used this app to purchase this route for years. I have emailed Alaska listens and Alaska app tech support. I have never received a response other than a generic thank you for your message. This is a huge inconvenience for me and several other people I travel with. Instead of having the ease of use for booking travel on the go, we now have to go to a computer to book. This may take us time to do as we travel a lot. This has the potential for us to lose out on flights that may only have a few tickets left at that price. I hope you get this fixed. Concerned 75k travelers

The Best Service...Outside of saver fares. I fly all the time and Alaska by far has the best amenities and a great FF program. All f the employees are so kind and courteous and before/after a few days on the road, it’s a welcoming place. Recently the added saver fares which have changed the level of amenities offered, and that’s the only reason they’re four stars, instead of 10! If you have status, the saver fare causes you to lose all of your upgrade benefits. They need to rethink the program as why would you want Southwest Airlines passengers on your plains anyways. We business people choose an airline like Alaska so we can have some peace and quiet in the skies, not a circus.

To be able to cancel a double check in :). It would be nice to be told if your check-in is a duplicate and the app would automatically prevent the need to continue. When the prompt asks if im certain id like to cancel the check-in, if i choose yes it says it will cancel the whole check-in …so I confirm the check-in, but always fear if i dont choose to proceed, my prior check-in will be canceled as well. … im confused when i see the option still available after I’ve already done it -and my ocd is unstoppable, then i feel like im just wasting time. Awesome App tho!!

Worst airline app. This app leaves so much to be desired. I am constantly surprised that Alaska has not updated it to be at least on par with other airlines. The booking screen is ugly and inefficient. I get annoyed every time I have to enter the depart and return dates in two separate fields. It would be so much easier to make it a single calendar selector. It never remembers your searches even in the same session, so you always have to re-enter everything. Having to “start over” for simple changes makes it even more cumbersome. When you want to “use miles” it won’t show you how many you have anywhere until you go to check out. The whole app feels super old school. Delta has them beat by miles in the app department.

Going places. My family and I only use Alaska Airlines to travel. The staff is more than helpful friendly and knowledgeable. The air miles program and companion fare program are a huge help to our budget on traveling. Oh and don’t forget the 49 club. I would say this airline is very consumer friendly. My wife and I have five kids so most of the time in the past on other airlines we tried aren’t accommodating to a group that size without spreading us all over the plan. I have had to use customer service before and I wish I could remember the lady’s name that help me in a time of need and grievance to get my family to where we needed to go without costing everything we had. I will always remember that. So yeah way to go Alaska Airlines.

My Only Airline!. Alaska continues to treat me as a valuable customer with it’s on time flights, caring employees and customer first attitude. I fly a lot every year and have yet to find an issue! As a Gold flier, I get bumped up to First every now and then which I enjoy. I will say though, I am treated no worse in Premium Economy or Economy. Their employees truly care about you the customer and it shows. The smiles are genuine. I take time to thank crew members on each flight I take and they appreciate it. Call me a fanboy about my home state airline and I will smile and agree. I feel fortunate to have this group of professionals represent what is great in today’s world of flying! Hey Alaska, keep it up and thanks!

Love the app….needs 2 tweaks.. I love everything about the app. It is user friendly and doesn’t take a lot to understand it. My 2 wishes: 1) you could see your “wallet” and your coupons that are available without having to go to the main web site. And 2) There is a multi-city option. Since I like to fly out of Everett Paine as much as possible but there may not be a convenient time to come home, I sometimes fly home to Seattle. I’m sure Bay Area customers have similar issues. It would be great to book out to one airport and back to another on the app. Thank you….Dale Winebrenner

Rethinking loyalty to Hawaiian. I’m a very loyal Hawaiian Airlines flyer but had to take Alaska because of work requirements on travel. Alaska has top notch service inflight, the plane was clean and comfortable, and overall a 5-star flight experience and I was flying coach! The seats are comfortable and have adjustable headrests, Seats are roomy both in width and in distance to the seat in front, food service was excellent and priced reasonably, with a lot of healthy choices; staff was very friendly and attentive. AND ALL THE MOVIES WERE FREE!! (take note Hawaiian). The other thing I appreciated is that the overhead bins are designed lower so I had no problem reaching my bag (I’m 5’ tall). 5 stars all the way!

App is ok once you learn but back-end systems are slow. I am a road warrior with over 300,000 miles per year. While I mostly travel One World, often I use Alaska for West Coast travel. With the app, the features and functionality are good however the data is not real-time and the extra ask for the user to link trips to their account seems crazy. Data should be real-time with all changes day of, during, and post trip until you arrive and receive credit for your loyalty account should be managed. Otherwise it takes steps to either call or check another service/email history to find your locator and if you travel often, it could be a hassle to search.

Court Administrator. I just want to Thank Alaska Airlines for your exceptional customer service. I pretty much exclusively fly Alaska and have for many years. I recently contacted Alaska to rebook a trip to see my children in Phoenix that was cancelled because of COVID-19. I had originally booked it through a bundling company with car and hotel. I didn’t have all the information available when I called and the gentleman found the reservation that was booked through the bundling company and retrieved the voucher information. Now, I suspect he could have advised that I needed to contact the bundling company, but he didn’t. He took the time to assist me. OUTSTANDING!! Thank You so very much, Linda Hagert

Summer Getaway. Alaska Airlines is the best airlines. They have an awesome service when flights were delayed. I was notified via mobile when there are changes to the gate number. A week ago, I have a canceled flight and Alaska Airlines took care of it and transferred me to a new flight. I did not even have to call customer to let them know that my connecting flight from Seattle to Anchorage was canceled. Alaska Airlines immediately notified me of the changes. I flew with other Airlines but there was nothing compared to Alaska Airlines services. I would like to extend my appreciation to Alaska Airlines customer service for making my flight so convenient. See you next time.

I Love Alaska Airlines. For the past 8 years since I moved to Portland,I’ve flown almost exclusively on Alaska, most often to California to visit friends and family. Without exception, the experience is delightful, even with delays on the tarmac or late arrivals of aircraft. The check-in is easy, the gate agents are always informative and helpful, the flight attendants are without fail, friendly and serious about safety. Can’t forget the baggage handlers and the promise kept of luggage within 20 minutes, also so very good. You all are incredible, see you tomorrow for my 8th trip this year 😊