Chevron App Reviews

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Grateful for Chevron Rewards. Thank you for launching the Rewards program ($1 off / gallon on first 3 fill ups) in our area just in time for the Christmas season. We have 6 drivers in our family so we will save around $360 this month. These savings allowed our family to bless a few special people in our lives that otherwise would not have been in our budget this year. Thanks again for launching the best premium fuel rewards program out there. Chevron will forever be the only fuel we put in our vehicles. The quality of fuel has kept our vehicles running better for longer ever since we switched. ♥️💙⛽️

Wanted to use Chevron and it’s rewards…. I downloaded this app thinking I would be able to start collecting rewards and I was excited about it as I like Chevron fuel and I could pay from the app. However, joke is on me- you can only get rewards at “participating” stations. And I finally found one but the rewards was “not online”. I don’t understand this “participating stations” thing. Rewards points should be available at any and all stations. Also, I was supposed to get some credit to apply to my fill up, and while using the app it did not give me the option to use it. This shouldn’t be that hard. I have decided to just use Exxons as I have not seen any of these issues with them.

Sporadic functionality. Not dependable.. We’re on vacation and have prepaid Chevron cards attached to our mobile app. When this app works it’s fantastic but it goes offline constantly. Right now, we’re on a road trip and the app payment has been “temporarily unavailable” for the last three days, locking up our funds. This is not the first time this has happened on a road trip. Always have a backup and don’t depend on this app to work when you need it. Customer service is very slow, taking days to respond if at all. Good luck with it!

What they don’t tell you. You signup for the app to get $1 off each gallon. The app shows the nearest station. You go there and fill up. No discount given. Chevron says that station isn't currently participating. So why not disclose that on the app? Contacted customer service. Said someone would write back within 3 business days. It’s been over 3 weeks. No reply even though I wrote back referencing the claim number. Bye bye Chevron.

Doesn’t work. I can only use the app to pay 1 out of every 10 times I put gas it’s unusable. I always end up just having to pay at the pump. And today I got so happy because they added rewards to the app and when I went to put gas guess what “error” so I wasn’t even able to take advantage of the rewards. Please add a feature to “pay inside” atleast so I could use the rewards but not have to use the app.

Poor maintenance. The air valve attached to the tire compressor at the Chevron store at 623 Foothill Blvd, La Canada CA has been defective for a number of months. Today, for the second time, I left the air station with less air in my tires compared to when I pulled in. The very nice person behind the desk advised that her manager has sought to have the valve replaced, or serviced for a number of months, to no result. Obviously, it is inexcusable to have a service that causes more of a problem it is supposed solve. I must go to another establishment and have air put in the tires. The Chevron maintenance manager that has not responded to an elderly repair order ought be asked why he cannot do his job..

$100 hold for $25 fill up. I love the concept of a quick fill-up using the app’s mobile pay feature. Everything went smoothly from the GPS navigation to purchasing the gas. However, after I began filling up, $100 was withdrawn from my account for just a $25 tank of gas. It’s been 6 days since the purchase was made and and the rest of the money (still listed as pending on my account) hasn’t been refunded. I love this feature but, due to the large withdrawal amount, I can’t afford to have several hundred dollars withdrawn for gas because I fill up a few times a month.

PIN # ?. I love this app especially when I’m trying to do contact less transactions. However about a month ago all of a sudden at a pump I was asked for my pin number on the app. Having no idea what that was, I contacted customer service toll-free number and they also were unaware of the required pin number. A case was established… Then I never heard back. To this day I am unable to use the app unless I have a pin number. Furthermore in my travels within California many station managers are unaware of this app. And one location in San Diego will not give me the Chevron card gas price even though my Chevron card is on my Chevron app! 🤔

Would be better with Apple Pay and rewards program like competitors.. I understand that “we plan to add more payment methods in the future” but I wish chevron would specifically put in the app description or somewhere confirming to us that Apple Pay support is indeed in the works. And also maybe a timeline of when because it’s 2020 and we never got it in 2019 like lots of the review answers said we would. I’ve actually noticed that the notice of new payment methods coming in the future has been removed from the add a payment method setup screen now. Also a rewards program like those of your competitors would be nice without having to get a credit card through you. I drive past a chevron every time I need gas to go to a competitor that has a more user friendly app, rewards program, and Apple Pay support. Add those and I’ll quit wasting gas to get gas. Thanks!

Discount not available at all locations. I downloaded the app when I saw an ad for $1/gal on your first purchase through the app. I used the app to locate a nearby Chevron station, selected the pump number I was filling at, and followed all the prompts on the pump and app screens. I never was prompted to put in a discount and when I reached out to customer service, they told me not all locations participate in the rewards system. I never would have bought fuel at Chevron without that discount just because it’s cheaper elsewhere in my area, so I spent over $20 more in a tank of fuel on an app that misled me to believe I could apply the discount at a location that “doesn’t participate.” Also, I called customer service and requested a call back which I never received, and waited over a week for an email response. Not a great experience

Convenient until your app lock on you. I love this app until it locked on me and then I had a problem because they seems not to know what to do then. I had this app for a few months and last week I went to get gas and I have three gift cards on this app. So two of them had $3 on them left so of course I want every penny. I use both gift cards that day and went to go use my third one which had a great amount on it and my app locked and said call Customer Service. so I decided to wait a week later when I need gas again thinking I used to many gift cards in one day. Now today I go to use my third gift card and it’s still saying call Customer Service Chevron I called them and behold I stand at the pump for 40 minutes almost they had me to uninstall and reinstall it. Logout log in and still was told I have to wait on technical support up to 2 today. How is that gonna help me with gas in my car at this moment , and this is my way of financially being able to afford to keep Gas in my car. I had to leave without any gas car on a quarter tank. I will be posting a update to how Chevron handle this situation thx

JAKMAN. Absolutely the best way to fill up your vehicle. This is the year of COVID-19 at anything that avoids contact can be a good thing ...The app gives you a prompt when you’re near a Chevron station by the Geo fencing if you allow the app to keep track of where you are (which is why you download the app to begin with ) (directions are provided to the Chevron gas station )you look around and see which pump number is available and then select that pump number on the app ...you’ve already added your credit card or payment information when you downloaded the app so that’s taken care of and remember you have to make sure that you don’t lift up the pump handle until after the payment has been authorized.. or you’ll have to start over again..(yup, I jumped the gun, again)... and then once you’re done filling up the app automatically gives you an electronica screen that you can take a snapshot of an added to your photo album under the gas receipts.(extra credit if you edit your photos and add the mileage you’ve gone each time you fill up😁.. Super easy!!!

App Low Value, No Prices, No Station Reviews. This app really doesn’t do much. You can find a station nearby. Yeah, it offers rewards, but lots of apps can do that. You can’t read any reviews of these gas stations left from users because that option doesn’t exist. 1️⃣ Q1. How many times have you gone to a gas station you there is only water for the windshield washer and really no soap? 2️⃣ Q2. How are the restrooms if you have to use one? 3️⃣ There’s no prices. Most apps crows source this. 👉🏻 So this is what I mean by low value. I don’t know who designed this app but it’s primitive. They didn’t put much effort into this.

App is trash, easier to get a bank loan then get it to work.. This App is trash. You could get a bank loan easier than getting this to work twice in a row. Customer service by phone is nice when they don’t hang up on you immediately after they get your info so they can get their call log numbers up. Being told to reinstall app, restart your phone, and double check location services every time you pump gas makes it super convenient. Best part is when it locks your pump out and you get to walk in the store anyways after a 15m mins of fumbling with your phone in your car.

So far… worst app ever!!. Signed up for the app while I was out in Las Vegas. Was an easy set up and the first time using it, the app worked well. Back in CA, I went to one Chevron Station to take advantage of my $1.00 off per gallon discount. The app is saying press “yes” button on the pump but there wasn’t any “yes” button to press. I asked, I’m guessing the owner, what do I press if there isn’t a “yes” button but I couldn’t understand him since English wasn’t his primary language. He went to get his, I guess his wife who was hanging out in her car in the Chevron Station parking lot, but I was having the same problem with her. She keeps telling me to download the app when I’m telling her I already have the app and I just needed to know what to press on the pump since there isn’t a “yes” button. I go to a second Chevron Station but there, the app isn’t working and gives me messages of some problem and try later or call customer service. Which customer service was closed.

Not working. App has never sent the validation email. Account is new and never received the sign up points. Called customer service and was told someone would respond. They did email back and did not address the issue. Horrible app and service! Also a gift card was added to the account and it disappeared. Shady tacky company. WE have contacted them through the so called customer service # multiple times and the last time they said there is NO REWARDS program, It’s just an app with no rewards attached. Apparently something bizarre is occurring and everyone is lying about it…. Really weird yet not surprised! The response is woefully lacking in information to address the issue.

Don’t fall for the $1 off bait/switch. I downloaded the app, gave them all my info (this is what they want) and then used the app at the local Chevron. No dollar off. Called and they said I should have been given an option in the app (not one) or been asked to put in my phone number at the pump (I was using the app and they already had my phone number) which there was no option for (just advertising and news from the pump). My loss. Deleted app, unfortunately not before they got me to give them my personal information….. my advice would be stick to Sam’s Club and Costco for inexpensive fuel without the gimmicks.

Dysfunctional. I went to several service stations and the app would not work for me to make my purchase I sat two hours waiting for the app to work properly at a nearby Chevron I left that location and went to a nearby Texico and tried and it would notWork properly there either I left there and went back to Chevron and it still wouldn’t work turnaround went right back to the previous texts ago and it finally worked I think there is such a bad glitch in the system when it comes to get gas with Chevron out with the Chevron app Chevron app is very dysfunctional thank you

Card problems. Card I’ve used every time here without a hitch first ask me for a 6 digit pin sent to my phone which I verified no problem, then it asks me for a 4 digit pin that I was never sent nor created so it declined me gas…I exited out and tried again same thing. So finally I shifted that card to my Apple Pay Card and finally no problems nor did it bother me for a single code…ridiculous. This late at night it should work quickly and smoothly especially with the same card I’ve used more times then I have fingers at my neighborhood gas station I use half a dozen times a week with the same card it declined twice. I won’t use this App again if continues to give me this issue. Especially since it’s my only choice considering the employees choose to leave every day at/or before 9:00p, must not like making money cuz this is one of the busiest gas stations I know of.

I can sign in now!. For a little bit, I and several others couldn't login. An update was pushed and I can login now! It really is a convenient app, and more so with the rewards program. I was still able to gather points by putting in my phone number at the pump, but I feel better just getting the rewards through my phone. In other ways, it's convenient with finding stations, paying for gas from phone, and paying with checking in case I don't want to use a credit card.

Need Help. I downloaded the Chevron App I have 2 cards different account # 1 in my name 1 in my partner’s name First time I used it it was Great 2& 3 rd time had to go through Your bank to get approved My partner used it and didn’t get a text message till she got home she had to use her Card. How do I get the security off . I got the app so that I didn’t have to use my card Synchrony Bank told me I would not have anymore problems. But that was not the case Thank You

Useless app. I have never had a problem using the Exxon-Mobil and Shell apps to pay for gas as those respective stations, but I have rarely had success in using the Chevron app. It seems not to retain my login info, and every time I try to use it it asks for different information. After it asked for a PIN, I memorized the PIN to be able to use it the next time, but it hasn’t again asked for it. One time it said there was a problem processing the payment, but the payment had gone through. Today, while at my usual Chevron station (not in a remote location), the app did not recognize that I was at a Chevron station! My time is too valuable to waste, and now that I discovered that the station keeps hand sanitizer on a table inside (the station’s pumps NEVER print receipts), I think I will no longer try to use the app.

Rewards are a joke. I’ve had this app for over 9 months and spent a couple thousand dollars on gas and have not received any rewards points. I didn’t even notice at first but, every Chevron gas station I go to does not participate in rewards and there is no way to look up which gas stations do participate. I tried looking up different locations on the app and the all say “Grocery/Gas Rewards” when in fact they do not have gas rewards. It seems like a scam for them to promise rewards for giving them our business when it is nearly impossible to find a location that honors that system. All I want is an east way to find participating Chevron locations.

App does not work.. Tried to get gas one day and the app logged me off and I tried over and over putting in the access key. Will not get into my account. I’ve tried to email the app support and called me and there was not respond to any messages or calls I made. There are reviews of serval years the people made saying the same thing and nothing got fixed. App developers Say they’ll do something about it but their “something” is an email to another worker that will eventually get thrown out.

Does not work. I have not been able to link any of my credit cards to this app, not even Apple Pay (the app was downloaded from the App Store). I always get a “problem processing payment” message each time I try to pay for fuel through the app. I uninstalled and reinstalled the app, and then it would not accept any payment cards I input. The customer service person I spoke with documented my issues and said they would make a note for the developers to investigate the problem. I am still waiting… I have now got the generic response from the Chevron people “contact your financial institutions to resolve this problem”. I am deleting the app because it is clearly not ready for prime time, unlike the competitors’ apps (Exxon and Shell) which have worked seamlessly from the start.

Broken app - does not work for me!. This app does not work for me at all. When I pull into a Chevron station, select the pump to authorize, then select purchase gas it gives me a message that something went wrong. Have contacted Chevron support which stated they would be contacting me to resolve the issue. But no one has contacted me. Apparently the app was not tested very well! I have no issues using Chevron competitors apps on my iPhone XR.

Ruined. So, this app straight up doesn’t work. Opened the app… connection error, reached the main menu, connection error, went to sign up, recieves verification letter and…. You know it… connection error. Meanwhile I’m streaming in an old Fire Tablet 7 on the same Wifi but this is not the only thing that actually got me upset. I have a family with needs, my sis getting anxiety attacks. So to help, I’ve purchased a GCard of Chevron to help her husband get around since they haven’t been doing good because he had not been working well because of getting out of work to aid my sis. I live far away from her. Chevron is the closest thing they have (thats why i got the GCard) but seeing their “you can only use it on our app”. Now I am worried they can’t get to the hospital or he arriving to aid my sis because pf how fuel has gone up. This app doesn’t work, this really upsets me! I studied some of programming. Re-Do the app from ground up please. That’s the only fix. I’ve read all the reviews, and most are having similar problems and worst.

Bugs for low amount linked gift card. APP is good app and easy to use. But there's a huge bug if linked gift card only has less then $4. If I want to start with that card first then use another full amount gift card, will get in trouble. Once I hit the gift card with little balanc, System will not able to authorize payment, and then will not able to use any other linked gift card, or add new gift card, not even work after I deleted and reinstall the APP. It happen everytime when I try to finish the card has the little balance, more then 5 times. It can't control how much need for full fied, and Chevron not allow us the finish the card. I wish can add the function for balance merger or allow the linked gift card in APP can be used when even has 1 dollar.

Promo scam. We use chevron gas often and recently saw their promo for getting the advantage card and being able to get 55¢ of savings per gallon for the first whatever time frame. The catch is you have to be able to add your new chevron advantage credit card to the chevron app and pay through the app with their credit card. Spoiler alert you can’t. You can add any ole other card you’ve got to your account let no problem but as soon as it’s the advantage card nope. Then it says to contact customer service and they give you the run around and never give you an answer or help add the card to your app.

Almost perfect. This app has come a long way over the last couple years. I love the CarPlay feature! The only thing I wish they would add is price visibility into all the stations. This way I don’t have to go to fuel buddy and end up seeing alternative brands for cheaper. Sometimes I just want to know the price before I drive to a station or to compare 2 chevron stations of equal distance.

Not quite right. I was very excited to use this app. I don’t leave for the discount, but I was afraid to use ability and some thing that I have found is that in the beginning, the discounts are amazing and then they drop substantially as well as points fall away after a very short amount of time which been healed me maybe $.10 off per gallon, which is not enough for me to find a Chevron versus going to another place. In terms of use ability, it is great for paying at the pump without having to get out of your car, but you still have to be out of your car, push yes, wait, select the type of gas that you want, pump, the gas as normal and then, when you’re done, you must wait again, it tells you that you got a reward, you must wait some more and some more and some more and then it print the receipt. I would love to love this app and have it be convenient but it’s not. it may be save me 10 seconds of my life other than that, it’s really not a high usage for me

First time using it. Awesome! It automatically knew which gas station I pulled into and app just ask what pump number I was going to use and automatically checked my credit card pre authorization and opened up the pump for. No longer I have insert my credit or debit card on the pump, I think is safer because you never know if a scam machine is being used.

Convenience and security. It’s convenient to be able to select the pump when you get to the gas station and authorize electronic payment. It adds a level of security when filling up by removing the ability for society’s parasites to copy your card info at the pump. Why it doesn’t get 5 star is when you search for stations in the app it doesn’t tell you the price a gas station is charging and it also doesn’t tell you which ones honor the cash price when using the app and which ones don’t.

The best reward points in America. Let me tell you how great the app is. No touching or communicating with anybody. Everything is done through the app including picking your pump number. Only touching is of the gas handle and opening the gas cap on your car. Now the best part is when you get to 1000 points which you automatically get on your first and second purchase through the app you get a dollar off per gallon that is amazing. So if you get 13 gallons of gas you get $13 dollars off. Thanks Chevron for a great and rewarding app.

E-gift card does not work. I’m so disappointed. This app was working fine at first, but now when I try to use the app at the pump to pay with my chevron e-gift card it does not work. I contacted support and they don’t answer the phone. I’ve left voice messages and they don’t call you back. I send an email and support contacted me and said the problem had been resolved but that is not true because I tried to use it the next day at the gas station and it did not work. I have $80 on a e-gift card and they won’t refund me or fix this issue!!!

First time. The wife and I went to the Chevron station on Eagle Road in Meridian Idaho and it was our first time using the new Chevron app the store we went to was not a participating agent but they had a beautiful car wash there that worked very well and did an extremely good job of cleaning our car on the outside with high volume pressure on the vacuum to the inside of the car so other than that it was a little hard to figure out how to get your car washed at first but for signing up for the gas and paying for it with my ATM card was awesome and the process went very fast it was our first time using the app but not to bad

Easy to use and have yet to fail on any station!. As the title states, this app is just plain and simple. I have all the apps available for any gas station yet this one never fails me anywhere. I like how even thou when you’re reedeming your points for the discount on gas, it gives you points for that gas too. Another plus is that it shows you on the main page what items to purchase and gives you points and how much.

Was great, now terrible. Just use your card.. Don’t waste your time. Loved the original version of this app, but then recently it said I needed to log in. When I did, it insisted on my phone number instead of my email, tried to get me to agree for Chevron to send me texts (I didn’t), and then set a default of Apple Pay. That’s not what I wanted, but it would not let me enter my Chevron account. There is a button for that, but it just sat there doing nothing, so I said, “okay, that account works.” Went to fill up, everything was like before at first, then suddenly asked for my PIN. PIN? What PIN? Apple Pay uses finger or face ID. That was the last straw — too many hurdles, hassles and obstacles just to buy gas. The idea with mobile device payment is to be easier than using a card. Since it’s easier to use the card now, I deleted the app and will not use again.

Unable to access account. I don’t know if the developers play some kind of failsafe so that people would not be able to use their account via multiple phones, but after upgrading my phone to the latest, iPhone 14, I am unable to access my account. With the persistent message of contact customer support for additional help. Doing so put me in a bit of a loop where calling said number only tells me that the customer support line is currently not available with no times referenced so that I know when to call. Prior to this incident I would have given this app five stars because I did feel like it had earned it

Google Voice Number No Longer Works!. Why did you get rid of the ability to use a Google Voice number?! My Chevron app account was registered with a GV number when I first signed up and all of a sudden I had to log back in and when I inputted and tried to submit the phone number to login it said the number is an unsupported number! Some people rather use a VoIP number to better control spam calls and SMS from services that suffer from data breaches! And being able to use a VoIP number with a service, we do not have to scramble to change it with the service if we change our number or are forced to change the mobile number. The VoIP number is always linked to us!

Easy to use. This is the best app. I have Apple Pay attached to it. It makes filling my tank a breeze. I don't have to dig out my card; I drive up, select my pump number and pump my gas (at a discount). The rewards program is great! I have filled up at least three times using the $1 off/gallon points. The bonus points made this happen. This reinforced why I use this app. Thank you!

Could be better with car wash button. Hola!!! The app is awesome which made me leave shell, Exxons and Mobiles apps. But! Get Ahead the game by getting to know which of your stations has a car wash and add it to your dial after the pumps number dial. It would be great and it would give individual numbers to just add on the screen. For those of us who don’t wanna get down and just drive up and be done. Plus we should get point for it :)

It’s a great concept but doesn’t work as advertised. I signed up for a three state trip. Obviously I was going to consume some fuel so the dollar off a gallon was appealing. Well the gps is off and I’d have to drive around the stations before it would even allow me to pay with the app then it would tell me that station was not participating in the rewards program or it just would not connect to the pumps. After 7 times of trying I called chevron customer service and they gave me $10 credit for the inconvenience. How about give me the dollar off a gallon your promised in your advertisement! To say I’m less than impressed is an understatement. The only good thing about the app is you can find another chevron station but then have to switch to your navigation app to get there.

Chevron Good : Synchrony TERRIBLE. No matter if I’m paid in full or have a zero balance; Synchrony Bank and their awful overseas Customer Service Department who rarely speak broken English if English at all decided to require that every transaction I try first must fail then I have to call in and verify the same BS literally EVERY TIME I GET GAS which is in fact, a total PitA! Here’s to hoping Chevron can wake up and have it’s high quality gas find a high quality financial transactions provider because Synchrony Bank is the huge issue with this app and card program. 2 Stars are only there for Chevron and not for Synchrony. Literally closed my account due to being fed up with them.

Great when it works. I was using this app on my iPhone and I liked having the digital receipts, but I could not get the Apple Watch version to work properly. The first time I tried it, the app was stuck on searching for stations when I was literally at the gas pump. Next time I tried it, I was told to sign in so I deleted it from my watch. Kept using the app on my phone though until one day on the way to my usual station, I was informed to sign in again. It took longer for me to look up my password to sign in than to just get my card out and use it. Apps that frequently force me to sign in are too inefficient for me so I finally deleted the app and reverted to using my card instead. Let me know when I won’t be required to sign in so much and I will try the app again.

The app is no longer useful. I have had some version of this app for years and never have had a problem with it until the app redesign. I can no longer access my account to fill up my tank because my phone number has been invalidated. I received ZERO notification of the change until I tried to fill up my tank. I DO NOT give my cell phone number to companies. I use VoIP numbers for this very reason. Because of this, I no longer have access to my account or the history within. It’s rather aggravating and I’d really like to know why VoIP is no longer acceptable. This isn’t the only issue I have. When accessing my credit card account, it’s launched to the web and there is no option for using Face ID. Older versions used to have it. It’s a real pain having to put in a user ID and password every single time. Once in my account I am unable to view credit card statements. They simply will not open after pressing the link. So really, the only value this app has for me now has been stripped down to viewing my account balance and to pay the card. I think you guys need to go back to the drawing board regarding the user experience of this app. It used to be good and Iwas VERY happy with it. I really liked getting gas with the app. It was super easy and fast. Now, not so much, because I’m locked out.

Chevron Mobile App.... I like the chevron gasoline for my car and that is why I go often to chevron gas stations.. But to make my visits easier and smoother I downloaded the mobile app .. After completing all steps when I go to link my Citi bank master card it says a error message and I can’t link the credit card to app.. I called chevron customer service many times and they made a case for my complaint, but until now no one called me from customer service or technical team regarding it.. I called Citi bank and they said my card is good .. I have linked my card to many other apps online all work good.. I can’t understand what is happening with chevron app and they don’t care about solving it or come with an answer to the complaint...

First Time Using the New App. This is a great promotional offer. However, I encountered payment issues. It did not default to my Chevron Techron Advantage card that I successfully loaded last night for my long trip. Instead, it used my other credit card that I did not load into my app. I had to load it again at the service station and encountered a payment issue. This was frustrating and to add to the frustration was the on screen selection button on the dispenser did not work according to the Chevron rep so I had drive to the other side of the dispenser because the other dispenser in front of me was out of order. Needs more fine tuning.

Disaster Averted. Ok so I was going to get gas after work because I just made it barely with my tank to work. But I hadn’t realized I left my wallet in yesterdays jacket!!! I was SO not gonna make it home without more gas. I prefer Chevron in general but hadn’t used the app, so I thought I might be able to use it and find a way to pay online. This app even logs onto your PayPal which is great for those of us that do NOT have our cards memorized. I put the pump number and had a full tank of gas in no time: DISASTER AVERTED! THANK YOU CHEVRON!

New update and app pay not functional nor secure. So I just tried signing in to pay at local chevron which has been my go to place for years. The app just stays on main screen with options for everything except log in. I finally found a manage account link in this atrocious user interface and signed in. Upon signing in it only gives me option to find local stations but had my address as 0 miles to station. It would not register that I was at the station now. Signed out and trying to sign back in with Face ID and password was a no go. The account is compromised. Set to help me reset password and after ten minutes. I email or text. Registered new account under my wife’s email but wouldn’t let me continue because the app is now only for chevron advantage or business credit card payments. Very misleading changes in what used to be a simple app and mobile system. You’ve now lost a multiple year user and customer at chevron.

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Broken app - does not work for me!. This app does not work for me at all. When I pull into a Chevron station, select the pump to authorize, then select purchase gas it gives me a message that something went wrong. Have contacted Chevron support which stated they would be contacting me to resolve the issue. But no one has contacted me. Apparently the app was not tested very well! I have no issues using Chevron competitors apps on my iPhone XR.

I love this App!!. Chevron rewards comes through in the clutch.. in my personal opinion, you get the most out of your rewards if you don’t use them until you reach the dollar off the gallon.. But man it makes a HUGE difference.. and don’t get me started on double points Wednesdays.. Gets you moved up the ladder quickly.. If you’re like me and you fill up regularly anyway, this is the app for you!!

Need to add different offers. The app is good and it works fine. I only wish that it would change offers on a weekly basis. I started using the app 3 months ago and the offers hardly change and the offers that are there are for items no chevron gas stations all within a 10 mile radius. Kind of pointless and next to impossible to earn more points.

App is trash, easier to get a bank loan then get it to work.. This App is trash. You could get a bank loan easier than getting this to work twice in a row. Customer service by phone is nice when they don’t hang up on you immediately after they get your info so they can get their call log numbers up. Being told to reinstall app, restart your phone, and double check location services every time you pump gas makes it super convenient. Best part is when it locks your pump out and you get to walk in the store anyways after a 15m mins of fumbling with your phone in your car.

Easy, quick, sensible. Roll up to the pump, take out your cell phone, open the Chevron App, press fuel up, select the pump you’re at. Thats it! It automatically activates your pump and points accrue. Press the option right at the home page to apply the discount based on what tier you’re at prior to pressing fuel up to apply the discounts. Makes perfect sense for me to choose Chevron for every fuel up now out of all other stations

Payment System not ideal. I love the idea of paying for gas through the app; however, the Synchrony portion of the payment system is greatly flawed. It will not take me to the payment system. When the cards first got converted, it told me I had a zero balance and then charged me a late fee for not paying. Now, I cannot access my balance again to check for payment. I am very app savvy so this glitch is very frustrating. Fix it, please, or I will be forced to use Shell or Exxon.

Only partially works. I give it 2 stars only because it does locate the closest Chevron station. I’ve tried paying at the app at 4 different stations in 3 different cities and it has never worked. It always says there was a problem processing the payment. I can get out and pay at the pump using the same card that is registered to the app and there is no problem. Really it’s just taking up memory space if it’s not working because a smart phone will find the closest Chevron any way.

Great App but…. I love the concept and the execution works great at my local Chevron. That said, I just completed a cross country drive which I planned and utilized nothing but Chevron stations. What I found was that the app just didn’t work at a majority of the stations I visited, or I receive a message that “this station does not participate in the rewards program.” What I further found was the deplorable conditions at a good number of these gas stations- feces smeared all over bathrooms, filthy conditions overall and some even swarming with homeless people. In the end, the program is wasted because subjecting my family to such terribly maintained service stations just isn’t worth any discount this program has to offer. Chevron clearly does not hold any of their franchisees to any type of standard.

E-gift card does not work. I’m so disappointed. This app was working fine at first, but now when I try to use the app at the pump to pay with my chevron e-gift card it does not work. I contacted support and they don’t answer the phone. I’ve left voice messages and they don’t call you back. I send an email and support contacted me and said the problem had been resolved but that is not true because I tried to use it the next day at the gas station and it did not work. I have $80 on a e-gift card and they won’t refund me or fix this issue!!!

What they don’t tell you. You signup for the app to get $1 off each gallon. The app shows the nearest station. You go there and fill up. No discount given. Chevron says that station isn't currently participating. So why not disclose that on the app? Contacted customer service. Said someone would write back within 3 business days. It’s been over 3 weeks. No reply even though I wrote back referencing the claim number. Bye bye Chevron.

Magdasr. There are two features on the home screen. 1. “Find the closest Chevron station.” 2. “Pay with the Chevron app. The second feature is greyed out and will not allow payment with the app. No issues with my Chevron account & credit card customer service has no idea what the problem is. Reloaded app with no success.

$100 hold for $25 fill up. I love the concept of a quick fill-up using the app’s mobile pay feature. Everything went smoothly from the GPS navigation to purchasing the gas. However, after I began filling up, $100 was withdrawn from my account for just a $25 tank of gas. It’s been 6 days since the purchase was made and and the rest of the money (still listed as pending on my account) hasn’t been refunded. I love this feature but, due to the large withdrawal amount, I can’t afford to have several hundred dollars withdrawn for gas because I fill up a few times a month.

So far Not Bad. Great UI and useful settings. Just wish there was a way to CHOOSE when the 45sec begins to start pumping because I didn’t make it on time as this was my first use of the app. It canceled on me and it took forever to restart the process to pump at my station. Also do you guys have any plan to improve some of your gas station pumps ? Some are bad and don’t even work to use Apple Pay especially the one on Rinaldi & Balboa in Granada Hills. And the other on Soledad & McBean in Santa Clarita 🙏🏼 to name a few. Please consider! Thank you

Inconvenient authorization holds. I loved this app at first, but this is the second time I had authorization charges of $50 pending in my bank. The first time this happened there was a pending $50 authorization on top of what I pumped lingering in my account for multiple days. This time there were TWO , for a total of $100 I have to wait DAYS until it’s refunded back into my account to access again. This is extremely inconvenient, and very frustrating. If this matter isn’t resolved, I strongly stand by just just deleting the app, and no longer solely pumping Chevron.

Chevron gas app. Convenient to use and get gas with ease only downside would be more 1.00$ opportunities, doing the math after every 10-12 fill ups you get a 1.00$ off. I mean something is better than nothing but maybe 1.00$ every quarter of the year would be more of an incentive if you asked me. Like other apps

Don’t fall for the $1 off bait/switch. I downloaded the app, gave them all my info (this is what they want) and then used the app at the local Chevron. No dollar off. Called and they said I should have been given an option in the app (not one) or been asked to put in my phone number at the pump (I was using the app and they already had my phone number) which there was no option for (just advertising and news from the pump). My loss. Deleted app, unfortunately not before they got me to give them my personal information….. my advice would be stick to Sam’s Club and Costco for inexpensive fuel without the gimmicks.

First time using it. Awesome! It automatically knew which gas station I pulled into and app just ask what pump number I was going to use and automatically checked my credit card pre authorization and opened up the pump for. No longer I have insert my credit or debit card on the pump, I think is safer because you never know if a scam machine is being used.

Horrible Update. I had to just re-signup for an account for my Chevron credit card...I would like to say this has been the most painstaking experience I’ve had with any credit card service. The app doesn’t directly open up to your account, you have to click through a mind field to get to actually login to your account, and the new interface’s buttons are unresponsive and freezes at every given turn. I have decided to do something I haven’t done in a VERY long time and have them just mail me my statement to avoid this app.

Convenience and security. It’s convenient to be able to select the pump when you get to the gas station and authorize electronic payment. It adds a level of security when filling up by removing the ability for society’s parasites to copy your card info at the pump. Why it doesn’t get 5 star is when you search for stations in the app it doesn’t tell you the price a gas station is charging and it also doesn’t tell you which ones honor the cash price when using the app and which ones don’t.

Can’t create or log in. This was a good app. The redesign won’t allow me to login to old account or create a new one. I provide my cell number and I vet a txt with a number. It will allow me to enter it, one. Gives me an error and won’t let me try again. Tried it multiple times and different days. Never works. And don’t ask me to call anyone to see the issue. It is a failed app that once worked.

Terrible app that makes you go through the entire verification process every time you go to buy gas. I drive a hybrid. So I only buy gas, but once every eight days or so. I installed this app due to the promo one dollar off a gallon on the first four fill ups. I did all the apps set up, including enabling FaceTime and linking it to a credit card. Every single time I go to buy gas I have to verify my phone number again then I have to enter my passcode to reenable Face ID, so what is the point of having Face ID if I have to go through all that every time I go to buy gas? Then, on top of that I only got a dollar off a gallon on my first three fill ups. Just now when I went to go get my fourth fill up, it only offered me .10¢ off a gallon. Back to buying Vallejo gas. Their phone app works correctly. Plus they are usually a bit less expensive and is also top-tier gas.

Works fine but no stations listed in CarPlay. This app is functional, and I like that you can even pay through CarPlay. My only issue is that in CarPlay it only shows the nearest station on the Fuel Up tab (but no way to select it to get directions. The Stations tab has a window labeled “Find Stores,” but it’s always blank. I’ve triple checked that location services are enabled for the app.

Doesn’t work. I can only use the app to pay 1 out of every 10 times I put gas it’s unusable. I always end up just having to pay at the pump. And today I got so happy because they added rewards to the app and when I went to put gas guess what “error” so I wasn’t even able to take advantage of the rewards. Please add a feature to “pay inside” atleast so I could use the rewards but not have to use the app.

Waste of time and money. I have used this app 4 times and it has yet to work as advertised. I am supposed to get Safeway credits that never materialized and during the promotion period, Jan-June, there is supposed to be an 8 cent per gal discount. Never saw that either. The only thing this seems to be good at is locating a station and being able to turn on the pump from your vehicle. No Thanks

Unable to access account. I don’t know if the developers play some kind of failsafe so that people would not be able to use their account via multiple phones, but after upgrading my phone to the latest, iPhone 14, I am unable to access my account. With the persistent message of contact customer support for additional help. Doing so put me in a bit of a loop where calling said number only tells me that the customer support line is currently not available with no times referenced so that I know when to call. Prior to this incident I would have given this app five stars because I did feel like it had earned it

Needs major work. Whenever I try using the CarPlay app it messes up. It either tells me I’m not at a Chevron station or it tells me I’m at a different station several miles away. The iPhone app is no better. I select my payment source and then it says “processing” and stays on that screen forever until I X it out. The last several times I got gas I had to use a credit card. The reason I got the app wasn’t so much for the discount as much as it was to protect me from credit card skimmers. Looks like I have to check out Chevron’s competition and see if i can find an app that actually works.

Works reluctantly!. Between access to the Chevron/Texaco website, access to the Synchrony Bank website, Synchrony app access problems and this app it took an hour to pay my bill electronically this month. After installing and starting this app I got stuck in an endless loop receiving and inputting security codes. On the fourth try the site finally opened the next page. Once I finally got in to the site they redirected me to Synchrony and it took maybe two more minutes to pay the bill!

It worked twice. I downloaded this app with the intention of using it on a two week trip. Tried it at two local Chevron stations four times it worked twice. Tried it again while on the road and it didn’t work. Most of the problem seemed to be that while I was at the pump, the app showed I was some distance away from the station. Not sure if it was the app or the mapping app. Plus, I found out that there are no Chevron stations in the Midwest, so it was useless. I’m deleting the app..

Payment Method And Discount. I have been using other company’s app such as Exon and shell they have some kind of discount program and they have multiple payment method most important is they have apply pay and Samsung pay too. On the other hand chevron app offer only chevron Card and Paypal payment method which is very nothing. As an employee working at the Texaco station I tried to off my customers but as soon as they see limited payment methods they refused to do it which I completely understand cuz not every one has Paypal account or chevron Texaco rewards card. I think we should fix this issue as soon as possible.

Best app for gas. Because my vehicle has the CarPlay feature, I am able to fill the tank with the CarPlay screen there by not having the cell phone screen to work with, which is too small for my eyesight anyway. I am so glad that someone thought this out and understood the needs of persons who might not have the best vision in the universe! Thank you so much Chevron/Texaco!!!

Safest way to pay. Setting up was easy and it was fast and efficient! Love that you can use rewards and grocery rewards on top!!! Best way to save more money and time. I have had my card hacked from putting it in gas stations machines and I have always been very cautious, but this app makes me feel safer when paying.

Gas pumping for the 21st century!. This app was so easy to get started and to use. Many payment options and I like how I get skip having to pay inside to forgo the initial $120 card charge and can do it all from my phone at the pump. Gonna recommend to all my friends and family! Thank you chevron for making pumping gas a better experience!

Get this app, and save time and money!. So I accidentally stumbled into the Chevron app when I had to go to the local Chevron up the road to get gas. I am so happy I did. It makes it so convenient to get gas. You don’t even have to press anything on the pump you could just use your app! Plus also you save money, and that is always a plus! Get this app!

Promo scam. We use chevron gas often and recently saw their promo for getting the advantage card and being able to get 55¢ of savings per gallon for the first whatever time frame. The catch is you have to be able to add your new chevron advantage credit card to the chevron app and pay through the app with their credit card. Spoiler alert you can’t. You can add any ole other card you’ve got to your account let no problem but as soon as it’s the advantage card nope. Then it says to contact customer service and they give you the run around and never give you an answer or help add the card to your app.

Easy to use. This is the best app. I have Apple Pay attached to it. It makes filling my tank a breeze. I don't have to dig out my card; I drive up, select my pump number and pump my gas (at a discount). The rewards program is great! I have filled up at least three times using the $1 off/gallon points. The bonus points made this happen. This reinforced why I use this app. Thank you!

Worst app. The app won’t load or won’t let me log in. I have uninstalled and redownloaded the app multiple times. This did not work at all. I even change phone still doesn’t work. I tried to contact support, you can ask for an agen you have to follow the drop down menu. After clicking the links on the menu, when you get to connect to customer support the app closes.

Poor maintenance. The air valve attached to the tire compressor at the Chevron store at 623 Foothill Blvd, La Canada CA has been defective for a number of months. Today, for the second time, I left the air station with less air in my tires compared to when I pulled in. The very nice person behind the desk advised that her manager has sought to have the valve replaced, or serviced for a number of months, to no result. Obviously, it is inexcusable to have a service that causes more of a problem it is supposed solve. I must go to another establishment and have air put in the tires. The Chevron maintenance manager that has not responded to an elderly repair order ought be asked why he cannot do his job..

App deleted my gift cards with update. I had four $100 gift cards loaded on the app. The up updated and a notification popped up “payment methods have been removed. Please add a payment method”. All my money was instantly erased. That’s insane to lose that much money and without any customer support to speak of. The developer told me to contact their support which I did. They told me they saw the missing money but don’t know how to replace and they’ll call me within 24 hours. It’s now been 48 hours and still no call back and no replacement or refund or any assistance whatsoever.

Yesss!!. I am so thankful because I was about to run out of gas on the interstate and I was able to use my card at the pump. Even at the gas station was closed and on top of that, ummm they didn’t charge me the usual $50 authorization fee that they normally would. Which is truly a mixture of blessing from our heavenly savior and man kinds machinery innovation 🫢🤭🫣🤔🤫😲🫶🏼🤘🏻👆🏻🙏🏽🙏🏽

Sporadic functionality. Not dependable.. We’re on vacation and have prepaid Chevron cards attached to our mobile app. When this app works it’s fantastic but it goes offline constantly. Right now, we’re on a road trip and the app payment has been “temporarily unavailable” for the last three days, locking up our funds. This is not the first time this has happened on a road trip. Always have a backup and don’t depend on this app to work when you need it. Customer service is very slow, taking days to respond if at all. Good luck with it!

Another good fill up 👌. Quick. Easy. Clean. And a good canopy to keep me out of the rain. Thanks for the rewards. I highly recommend people use the Chevron reward system. I don’t buy it just because of the good gas Chevron has, but I’ll watch for the prices as well and their prices always cheaper in the neighborhood that I’m buying the gas.

Need Help. I downloaded the Chevron App I have 2 cards different account # 1 in my name 1 in my partner’s name First time I used it it was Great 2& 3 rd time had to go through Your bank to get approved My partner used it and didn’t get a text message till she got home she had to use her Card. How do I get the security off . I got the app so that I didn’t have to use my card Synchrony Bank told me I would not have anymore problems. But that was not the case Thank You

So awesome to save a dollar a gallon. I received $1.00 off a gallon just for joining and even earned more points for more savings in the future At the same time It’s an amazing and unexpectedly easy to use I will be recommending it to everyone I know I’ve already gotten my son and sister to join and they are ecstatic about this app to. kudos to chevron for doing this it truly helps I saved $30 on my fill up loving it 🥰

Almost perfect. This app has come a long way over the last couple years. I love the CarPlay feature! The only thing I wish they would add is price visibility into all the stations. This way I don’t have to go to fuel buddy and end up seeing alternative brands for cheaper. Sometimes I just want to know the price before I drive to a station or to compare 2 chevron stations of equal distance.

Only issue is finding stations. Love that the app does pump authorization and lets me use Apple Pay. Disappointed that the ability to find a station is apparently broken. It consistently shows a station in Washington state as the only Chevron near me while traveling across New Mexico, Texas, and Oklahoma. I actually used the app in the first 2 states so there were definitely Chevrons there.

In and out. This was so quick and easy. First time experience was awesome. Let’s see if it will continue. The only thing I didn’t see changed was the price per gallon. I’m looking to save at the pump, but If I’m still paying the same price per gallon using the card. I will go back to using cash to get the savings.

Very frustrating. My when some of the stations are participating can you fill it’s frustrating when some of the stations don’t participate and you get nothing the Bility to pay is working pretty well so that’s why I give a three star but you should have all or nothing stations Alice in my book and make sure that we know or help us identify which stations don’t participate because up and you get no credits

Good Idea, hope it gets better.. About every two weeks the app signs me out and when I’m in a rush I have to sign back in. Many times with CarPlay the CarPlay app will not say I’m at a station to fill up and I have to turn the car off and use the phone app. The last time I filled gas I had to resign into the app and it would not authorize the pump after several attempts and just used my chevron card at the pump instead. The idea and convenience will hopefully make it an app I use each time.

Deceitful. I was at the chevron in Arizona @ 91st Ave and Northern and all the pumps had a advertisement for a dollar off per gallon for your next three visits with Chevron rewards scan now to join. I scanned it and got no discount whatsoever. I’m sure there’s some tiny terms and conditions that I’ll explain it all unfortunate since Chevron is supposed to be above the common gas station.

Absolute worst app and pmt process. Update 10/30 - got worse indeed, can no longer login to pay chevron card online. Totally useless app for my purposes! Here is an idea Chevron - change the bank you use to manage your gas cards. Synchrony is the absolute worst bank when it comes to online capabilities. Every update only makes the app worse. They removed face sign on and now forced old customers to recreate an account not leveraging any of the data from previous account, including autopay info. What’s the next upgrade? Return to paper billing?