Electrify America App Reviews

Useful for finding charger information but pretty limited. Ok, hard to not use this app if you plan on using their charging stations but I’m always using in partnership with one or two other apps. So it’s pretty single use. One of the most common things I use it for is exploring their stations and finding out: what’s nearby, how many chargers are actually working and charging speed. But… Please fix this: when you tap on a charging station it zooms all the way in to the location, then you must tap it again to see details. It’s super annoying because there’s so much zooming in (automatically) then manually zooming back out to see what other stations are nearby etc. Lets make that an option or just remove that function. It’s annoying. Pleas add this: option to use Google Maps or Apple Maps or just copy address when tapping “directions”. Instead it defaults to Apple. And that’s annoying. We should have options (similar to PlugShare), including sending the copied address to our respective navigation systems (Hyundai allows this on the iPhones). That said, it mostly works when charging etc. I appreciate being able to add the EA charging pass to your Apple Wallet. I’ve been using those app for 2 years now.

THEY DONT WORK IN THE COLD. Nothing is more frustrating than not being able to charge your car in the cold!!!! Sure, this place is a little cheaper than other places if you pay the monthly membership fee, but it’s not worth it if the chargers don’t work. Once it hits under 20 degrees, these chargers absolutely do not work. Not to mention there is typically one or two chargers at EVERY station that will be sown for maintenance. Thankfully I live in Colorado and we have many other choices that have GREAT reviews for even COLDER temperatures. I personally will not be supporting this company anymore. I saw a video from over a year ago addressing this problem with electrify America and they still haven’t bothered fixing the problem 👎👎👎 let’s support companies that listen to their consumers and make quality products, electrify America ain’t it

App Experience Needs to be Improved. Registration would be quicker and easier if the username/password selection supported Sign in With Apple or if at least FaceID and/or Apple password support is available. It’d be great to generate a new random password for this service with a single tap as an alternative to Sign in with Apple since it doesn’t support it. Ditto for Apple Pay to simplify reloads or paying for transactions. Other charging networks support Apple Pay to ensure added security/protection. Also it would be amazing if you could unify the EA and Electrify Canada experiences instead of making for two different accounts and apps. Being able to use the EA Pass on EC would simplify travel. Finally, you should offer pre-authorization and pay per session rather than require a periodic reload and what’s worse is keeping a balance on the account. Make it simpler like a gas fill up - pre-authorize $100 when starting a session, then bill the actual amount upon completion. It is not consumer friendly to have $5-10 tied up in a bunch of different accounts especially when you have two different apps and accounts for EA and EC.

Unreliable application. 6 month owner of an EV and it seems to only get harder to charge as time goes on. Aside from all the issues with the charging stations (or lack thereof), the application is now glitching. I stopped at a station to charge before a long road trip. I had to charge again in the middle of my trip and the application was still showing that I was charging 5 hours later. It wouldn’t let me initiate a new charge, so I had to wait 20 minutes to speak with support. I had to sign out to fix the issue, but when I tried to start a new charging session, the application froze on the initiating charge screen. Now I can’t even logout to fix it. Reinstalling the app seems like the only fix. My suggestion would be to have other options to charge using your account that don’t depend on the app.

No longer working “sad face”. Had no issues up till this past week. Everytime I open the app it asks if I drive an EV. Sometimes my account loads with my information, other times it’s completely wiped - no car info, payment plan, credit card etc. The stations are shown but the individual chargers don’t pop up so I can’t swipe to charge and of course “tap to pay” is 90% unavailable. I have read there is an issue with the app on T-Mobile phones…my husband had the same exact issue last week with his account and his EV. He had to install a VPN to get it to work. Hopefully this is resolved on the next update.

Could be better / should be better. I recently bought a Ioniq 5 all electric vehicle. I included a plan of free charging at Electrify Charging Stations for two years. I love the fact that I don’t have to pay for charging; but the problem is finding Electrify charging stations, then a charger that works. There are two Electrify charging stations within a 7 mile radius of my home. Usually there is a wait for a charger to become available because at each location, there are only four chargers available at a given time; and often one or two chargers are down for repair or the chargers only charge at 40kw or less. I can only hope that they (Electrify) construct more charging stations with more than four chargers per station

Charging my car. Okay, new car, first road trip. I used my credit card the first time, then I realized I should become a member. Remember, I’m a newbie. I pull up to the charger, plug in and open the app. It asks, which charger. I was using #1, so I enter #1, like you would at a gas pump. I end up calling for help. My problem was a rookie mistake. Electrify America could have used “A” and “B” for CCS v CHadmo (or CCS#2). The charger number they wanted was up at the top, oof, silly me. Okay, I’ll know next time, but I’ll bet others have made my rookie mistake. Okay, it’s charging. My predicted time was 22 min at 50kW. It’s going to be a lot longer at it’s current 27kW rate. If you are electric, you don’t have any other options. Is it my Chevy Bolt, the charger, or the combination? PW

Poor usability, data glitches, requires force-closing app. Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.

App works well, the charging stations are not always great.. The app works great. Unfortunately the charging stations tap function doesn’t always work. A lot of the chargers go out and need maintenance. It does seem like they fix them frequently but they are constantly going down. So unless they have a tech for every location that is a problem. Another issue is that many of the places the chargers are at are not organized well. When putting the chargers in they should design it to have places for people to line up, instead it is often a bit of chaos and I’ve seen a few arguments get out of hand. They could fix this by designing the flow when installing the chargers.

The new idle fees are absolutely ridiculous.. It is now not feasible to use EV fast charging when planning family outings. Meanwhile, Tesla drivers can use these spaces just to park, and Electrify America will not do anything about it. Want to eat? pay us an idle fee. Want to see a movie? Pay us an idle fee. Want to work out at the gym? Pay us an idle fee. Want to charge at the mall? Idle fee please. This is simply a greedy money grab and this company has just lost my business. If this was really about making sure everyone had access to EV charging, then they would collect fees from towing vehicles that aren’t plugged in instead of harassing paying customers. Even if using the “free charging” the cost is built into the vehicle pricing. Electrify America gives me the ick. I’ll be paying to charge at competitors because it’s cheaper than the idle fees for coming back a few minutes late to the charger. RIP Electrify.

Horrendous!. I bought an Ioniq and got a two year plan which sounded great. However, they have so few charging stations (I live in the 4th largest city in the US and there’s only 5 stations) and the ones that do work have NEVER have all the charging ports working and the ones that do work are throttled down to 50KwH instead of the advertised 150 KwH. I suspect they do this so that you’re forced to go over the 30 minute charging plan thus allowing them to charge you more money. In addition, the app rarely recognizes me when I sign in so I have to manually enter all my information every time I sign in. This morning when I needed a charge, the app showed no stations in the 800 square mile area I’d be driving which I know is false so here I am sitting at a non existent station with half the chargers out of service and the others taken and only charging at 1/3 the advertised power. On the bright side, their customer service people are helpful. Believe me, you’ll need customer service a lot with this company 😩

Poorly maintained. Always full cuz auto makers give this network away for free.. Do I eventually get a charger to work after going to multiple locations? Yea. Sure. Sometimes. But usually they’re broken if not just straight up full. It’s super rare to find an open location during the day. If you expect to be able to just pull up plug in and be done forget it. Get a Tesla. The only positive thing I can say about this network is they’re actually starting to upgrade their units to 350kw chargers. But they’re so coveted it’s a vicious experience dealing with other on edge charging people. This network just isn’t there yet. The whole experience everyone is on edge trying to get into a spot then make sure they can even charge. And it’s like omg what if I pull into a broken one and someone pulls into the working one after me. For real this experience is currently in shambles and almost a scam.

Absolute Joke. I pulled into a station with 5 chargers, and frustratingly none of which would accept my credit card. So I downloaded the app and became a member. When I tried to add my credit card, the app repeatedly told me to “check my payment details and try again”. I tried another card, same thing. I finally got a card to work, so I added the payment method to Apple Wallet. When I tried to tap my phone to the scanner, it told me my payment method was invalid. Luckily I had enough charge to get to the next station or else things could have turned out horribly. Ultimately, it’s ridiculous that I even need to download an app to pay when it just uses my credit card anyways. It’s ridiculous that I have to set up the app well in advance in order to charge my car. The app is pointless and poorly executed.

Please Create Privacy Mode at Chargers.. Please create a privacy mode to where people driving/walking by can’t see where you’re car is at with your charge. I’ve seen and heard of many confrontations happening because people get upset and confront others who are charging if they’re charging over 80%. For example, my car’s manufacturer recommends charging the battery to 90% for optimal battery life so for me charging to 80% only will just cause problems for me in the future. It would be great if the screen at the station had a privacy feature that way we could just see where the charge was at on the phone app but not on blast on the actual charger.

Easy and fast. Had trouble charging and with the app the first few times but after some good advice from support I realized some tricks and haven’t had an issue since. If I plugged in first (which is what the kiosks tell you to do)the app would show that the station was unavailable that I was plugged into and I couldn’t charge unless went back and forth with imitating charging and u plugged etc. I kept getting errors and charging would stop. Support asked me to try intimating on the app first, then plug in and for me it’s the only way charging works for me. Now charging is a breeze and I have not had an issue since. I can get to 80% in about 20 minutes now.

Very Accurate On Available Chargers, Pricing And Percentage Of Charge. I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route. The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.

Can't rely on them. My car came with a free 3 year subscription for Electrify America. But for that subscription, I wouldn't use them and I've begun to pay for other charging services, like EvGo, rather than deal with Electrify America for free. Their problems begin and end with reliability. Case in point, they have 3 chargers in my local area. On the last 2 weeks, all have had at least 1 of their chargers down and two have had all but one charger down at varrying times. All three have had their charging speed throttled down to a third of capacity for that entire time. I havent had issues with lines at the chargers even though the free plan makes them the most popular in the area, but have had to abandon charging at them multiple times because they simply stopped working. The support staff has tried their best to help, but doesn't seem to be able to do much. I've loved my car and thanks to EVGo, charging has been easy. Electrify America on the other hand, they're just around. If I can use them for free, great, but I never count on them.

App should be called “Station Full”. Everyone and their mother has a plan with these guys they got when they bought their new car. “Free” charging for 2 years. The stations are few and far between and when you find one be prepared to spend an hour or more waiting on one of the chargers that are not broken. You have to get up at like 4am just to charge your vehicle which you eat up 10/15 miles getting there and back. Only 30 minutes at time which wont fully charge you unless you go every other day, HUGE annoyance and I would never recommend buying an EV these days because the stations are so few. Which makes perfect sense to give everyone who buys one a “free” membership. The brain trust who thought of this should be part of the mango Mussolinis cabinet as they’re that bad at what they do.

customer service not available. been using EA since 2021, and while it used to provide better access to customer service, things have gone downhill as they grow. It seems they’ve invested in charging stations but not in improving customer support at all. The service is worse than ever, calls now take over 20 minutes to connect, and the line often hangs up automatically after certain amount of waiting time, forcing you to start all over again. To make things worse, charging stations are frequently broken and unfixed for over a month. Imagine long waits, with 7-9cars in line during peak hours. Even at midnight, there are still lines. Seriously no joke. The app disconnects so often adding more problems. I had to pay with my own card to charge because the system was down. EA didnt give me a credit last time, is this how EA makes money out of people who are on a free charge membership??? EA, if you’re giving out free charging vouchers, at least make sure the infrastructure and customer service can handle the demand. This lack of preparation is unacceptable and it is even more disappointing that EA is not improving at all for years.

Not working with pre-iOS 13 devices. Every time I open the app, it requires me to update to iOS 13 in order to use it, which isn’t possible with my iPhone 6 Plus. Think about it: how am I supposed to road trip an electric car using this network when the app doesn’t even work. Can I use a credit card? Yes, but I’m paying for a membership to get a discounted rate. In my entire life, I never would’ve thought that the only limitation with road tripping an electric car is that my phone is too old. You don’t think there are elderly EV owners that want to go places with this network and don’t even have phones? Come on, you can do better.

Electrify America need improvement - both app and support. Traveling across country and therefore charging about 3 times a day for 2 months. I have 7 apps for different companies and use EA frequently. Hardware problems aside ( about 20% of the chargers are faulty) the app which normally works ok has just not worked during busy times ( this is Thanksgiving week). My guess is the account verification server EA uses is much too small to handle the traffic. I have had to use my Credit Card directly and pay the non-member fee. Back to the app, when it works it works, when it doesn’t work it is a pain, especially standing outside in 25 degree weather trying to get it working.

Wish it worked. I go to EA when on trips or when I need a quick charge. Never fails there’s always at least one or 2 non working chargers. I went to the coast a week ago, stopped at Indio to charge. 4 chargers there, 3 were in use, 3 cars waiting. I roll to the one charger no one is using. It’s not working. I look at the connector and it’s broken. I plug in, hold the connector up, and initiate charger. It works as long as I hold the connector. I called EA to report it. I explain exactly what’s going on. The tech support person tells me it working fine, she can see right now that it charging my vehicle. I again explain why it’s charging. Still no help. Couldn’t wait to get me off the line. I’m guessing it’s still broken. All we need is a good reliable vendor and I can’t imaging it wouldn’t make money. They’re charging $.50 kWh. There was 3 cars waiting the whole time. EA needs to step up their game.

App hasn’t worked properly for months. I have submitted issues with the app functionality repeatedly and there is still no fix. The tech team always reaches out for the same info (iPhone model, iOS used and Electrify America app version), which I provide, then the app never gets fixed. For months, when I open it, I get the same message that says “Oops! Something unexpected occurred…” This message prevents app users from seeing available stations, beginning charging from the app, etc. Alone, this might not be a showstopper, but given the other issues like broken RFID readers, etc, it makes for a poor user experience that can add considerable time to a charging stop. 2 days ago I stopped to charge and every user was griping about how the app wasn’t working and they were experiencing the same problems I just described. Not an electrifying experience.

Never work on the first try.. I’ve had my Mustang Mach E for 6 months now and in all that time not once have I been able to just pull up to an Electrify America charger and plug it in and it work properly. Every time at every location I’ve ever been to I’ve had to take it out and plug it back several times. Sometimes as many as 10 times or more. What makes all of this worse is I have to wait for the app to realize that the charge has failed before I can even try again. The app will keep saying “initiating charge” long after I’ve had to unplug because it failed to start charging. This sometimes takes 2 minutes. Having to sit at a charger is already a hassle but to have to wait in between tries just to get the thing to START charging is absolutely ridiculous. EVgo never gives me any problems. I just plug up swipe to pay and it starts charging right away every single time. Electrify America needs to fix its issues ASAP. Once I close the app, I shouldn’t have to see “initiating charge” still on the screen for an additional 2 minutes. I honestly shouldn’t even have to plug it in more than once!

Great customer service. I just bought a VW Id.4 and I have used Electrify America twice. First time worked perfectly with no problems. Charged from 20% to 80% in about 25 minutes. The second time I parked on the wrong side, read the wrong pump number and then I couldn’t remove the plug from my car. I thought something was broken and called customer service. The woman on the phone politely worked me through all my mistakes and guided me through how to correctly charge it. Great customer service. Super quick. Free for VW owners for three years! I haven’t paid for any charges yet!

Add some helpful features please. I only use this app to check status on the availability of the chargers in my area, which is only somewhat helpful. What would be better would be if the app could show me what the in-use charging status of the current users was. For example, when I get to a full station, it would be helpful to be able to get a rough idea of how long I can expect to wait for a charger to open up. In other words if I could see that one of the cars being charged was currently at 85% , I would be able to assume that I wouldn’t be waiting very long for it to open, whereas if I saw they were at 20% I would know it may be a while. Without this feature I’ve had to get out of my car and walk up to the charging station to physically check the status of each so I could determine whether I should stay and wait or try back later. Please consider adding this option to make charging my car a bit easier.

Terrible software, reasonably good hardware. I got the home charger, and I have to say: The app is really bad. The home charger hardware is good (delivers the juice, feels well built, etc). Things about the app that are hard to live with: 1) the home charger has the ability to schedule charging. This is great for those of you on time-of-use pricing. However, the time window cannot be longer than 12 hours. So, if your TOU window is 15 hours, like mine is, you’ll have to pick which 3 hours to sacrifice (to lose charging automation in the beginning or end of the actual window). 2) sometimes, the scheduled charging just… doesn’t. I have no idea why. The customer service team told me to reboot my charger and that seems to have helped. This can be a big problem, since you’ll wake up expecting to be able to drive to work and be unable to since your car will not have juice. 3) the current charge status does not provide a graph of power vs time like some other apps, so you don’t get a full picture of how close your car is to getting a full charge. Sure, you can see how many kW and kWh, but that’s a bit hard to interpret. 4) the charging history contains all charging events EXCEPT the most recent. Why?!

Not awesome. I use charging stations all the time. I drive electric vehicles, I test and repair chargers. I almost live at charging stations M-F. I see so many people struggling with this app. Many times I walk them through the charging process and get them going. Many of the problems I see is when there are failed charge attempts. The app cannot keep up with what’s happening in realtime. You have a failed charge attempt and you change dispensers and try to use the app to pay at the new dispenser and it’s still stuck on the first one. Or you complete a charge and continue on your road trip, get to the next charger 200+ miles away and the app still thinks you are stuck at the last charging station. Many times you get a successful charging start, so you walk away and go get a coffee or start buying groceries and the app will send you a notification “charging error” so you go back out to look and everything is going just fine. The app is alright, but I really wish it worked in realtime.

Most unreliable charging network period.. I don’t know what the folks at Electrify do to mess up their chargers so much but you’ll pull up to a charger and plug in and pay with the app and nothing happens. You’ll then tap to pay with the app card then nothing happens. You’ll sign in as a guest and pay with your credit card and nothing happens. Then you’ll get fed up and anxious be you really need to charge and you’ll call the support line and after 20 minutes of waiting on hold they’ll offer to remote start the charge and nothing will happen the. They will offer to reset the charger, and have you try again and nothing will happen. This is assuming that A: there is a charger that is actually operational and B: there is a charger available because most places are packed and cars line up due to chargers not being available. Finally you will leave feeling absolutely horrid and drive to EVgo or BPpulse or ChargePoint and plug in and it will work flawlessly. No problems just plug in and pay and done. Why? Electricfy America why? I’m all done with you call me when you’re ready to be serious about charging.

Good idea bad implementation. Don’t get me wrong, I really appreciate the 3 years of free charging. However the app is what is under criticism not the service. It regularly crashes/ freezes. It does not disengage the charger when told to turn off. It does not regularly register when the car has been removed from the charger. I’ve had to reinstall multiple times. If there were another service that had the same deal, I would go with them. In all honesty, once my 3 years of free service are used I will likely go with EVgo. Their app is better and the prices lower.

Need to discuss etiquette. Chargers are great. People, not so much.. Outside temperature was 108. No shade. 1 charger was off line. Three people charging beyond 80%. 3 people waiting to charge. The man in front of me waited 1.5hr and I waited 45 minutes. I fortunately parked uphill from the chargers. I had zero range and coasted into the charging space when it was my turn. One woman unplugged and sat in the space looking at her phone until I got her attention and explained thru the closed window that there was a line waiting to charge. She didn’t seem to understand the problem. There is no way to get a queue started so people who are there first get next available. Just three guys standing in the dead space talking about electric cars directing traffic. Did I say it was 108 degrees? Slow charging cars like the woman in the Chevy taking up space in fastest charging station and a faster car can not reach top charging speed. Otherwise, a beautiful day in the neighborhood.

Great App & Great Charging Stations If Only.... We love using the Electrify America charging stations and the app. We have been using them both for about 2 years. We received a charge pass with our EV purchase and have used up most of our free kw hours. The "if only" in my review title is more about the people that use the stations at times, not Electrify America. We stopped today to charge and there were several cars sitting idle while others waited to charge. The idle fee needs to be much higher to discourage this "behavior" and people need to me more considerate of others! Thanks for considering making the idle fee higher Electrify America!!

Simply Your EV Charging Experience. We drive a Hyundai Kona Electric. We have recently started using our EV for long road-trips. Electrify America has easily become the most reliable and well-spaced/placed high powered (150kw+) charging stations for us. We quickly learned by experience that you should get the Electrify America app and set up an account (no charge) to make paying easy as the card readers are very finicky/unreliable. Once you plug-in simply swipe the selected station number within the app to pay and start your session. Just get the app, save yourself the frustration and make charging a breeze.

Incompatible with iPhone 5S. I have been using this app to charge my car for about a year now, and a few days ago I opened it to find that an update was required, which would be fine except that it required iOS 13, which is not supported on the iPhone 5s (or 6/6 Plus for that matter). As a result no one in my family can use the app anymore, and we are forced to use a credit card or call them every time we want to charge (so we can’t check charge progress remotely). This is really disappointing since I have been very pleased with the rapid expansion of the network. I was considering purchasing a membership, but now it would be pointless. Even before the update, the app was incredibly slow to load, so much so that if I plugged in the car before finding the charger in the app it would often time out. Hopefully the incompatibility can be rectified ASAP. It would also be great to have an RFID card and web portal, which would alleviate this inconvenience.

Critical UI flaws. If text size in iOS (Settings>Accessibility>Display & Text Size>Larger Text) is set to anything larger than microscopic — even if Larger Text is switched off — app won’t scale/scroll the screen to show critical buttons, so you’re stuck on that screen with no way to escape short of quitting the app. The only workaround is to reduce Larger Text size just to use the app, then increase it back when done. Even so, when entering text in important fields such as VIN, the field is obscured so it’s impossible to see what you’ve entered, or make corrections without deleting and starting over. There is no ability to set a search radius for nearby chargers, so it’s impossible to know where the nearest one actually is. Did the developer actually even test this app? It’s not ready for prime time and not worth the hassle to figure out. I’ll use EVGo instead.

THE WORST CHARGING SERVICE DONT USE THEM UNLESS YOU WANT A $50 CHARGE EVERY TIME. Electricfy America is in my opinion doing bad business practices by charging a $50 hold that can take up to a week to settle. I need $2.00 for my old leaf and now it’s $50?? In this economy?? I’m poor!!! That took away all the money I had for my outing. Ruined my plans. I would never ever use them again unless it’s dire or I happen to be in a period of having enough money to have that not affect my account. Again, the worst charging company out there I’ve experienced. Oh, you can avoid the fee by paying a MONTHLY subscription. So on top of paying for electricity, I now have to also pay monthly- that’s obnoxious. Bad business practice to force people to pay you in order for you to not overcharge them. Seriously, a $10 hold would be enough. Does any vehicle take $50 worth of charge in a session? No

Worst customer service ever!!!!. I drive for Lyft and I went to charge my car after a long fare. To be clear, I was 188 miles from home and the gate concluded at 12:32am in the middle of nowhere! There was a problem with the app and I was unable to charge my car. I called the customer service number and Daniella answered the phone. Daniella was polite and courteous. I asked her to help me and that I know they can give a one time free charge if the situation calls for it. So she asked her ‘leader’, a man called AJ, and AJ said no. I again, asked her to explain to him that this was a rather desperate situation and that I have (literally) no way to charge my car and that I am 2 1/2 hours away from home. I asked them to make whatever concession they could; a one time free charge, or just allow me to pay it later or bill me, anything that would allow me to get home as I was T 1% battery and I didn’t even have enough charge tk get to the next station. She asked, explained the situation thoroughly and again AJ said no. Essentially saying , we really don’t care, just go away. So like I said, worst customer service ever! Stay away from this company!

Horrible App. Roughly 50% of the time this app absolutely refuses to start the charging. You plug in and get the message “communicating with vehicle, this may take a few minutes” after a few minutes the screen on the charger reverts to the main screen and no charge occurs. You end up going through the unplug Re plug several times with several chargers if they are even available and they you get lucky and charging starts after 30 minutes and sometimes longer. Then most stations have only 3 chargers, sometimes 4 chargers and most times there is at least one out of service so 25% to 33% are not operational at all. Get ready to spend 4 to 6 hours a week trying to keep the car charged This is the worst app and the worst charging infrastructure in the world!!!!!!! It boggles the mind they are still in business On Monday I am visiting Hyundai dealer and will try and return the vehicle because this is not what they promised Meanwhile the same plaza has 22 Tesla Chargers and there are always at least 6 to 12 available. Nobody ever waits to charge at the Tesla stations

So many issues with my first charge at EA. I follow the electric mobility news closely, and I was curious to see if the EA’s reputation was founded. I was not disappointed. 1. I subscribed to a plan but the car wouldn’t charge, so I had to pay with my credit card. Got charged twice 2. The charger wouldn’t unlock once the car was charged at 80%. I called and stayed on the phone for 15 minutes, nothing happened 3. I ended being charged $70 for charging for 20 minutes 4. Because of the charging station not unlocking the car, I returned the rental car (Kia EV6) a few minutes late. I was charged $33 for the delay 5. The app crashes every 30 seconds telling me an error occurred This charge ended up costing me $100+ 6. The help tree map from customer service didn’t make sense. None of the help options applied to me 7. How is it that I need to select a station to contact somehow, but there is no smart search? So I have to close the message I’m trying, research the app to find the ID, type the message again? Please refund. Such a bad first experience.

App functionality bad, charging network too. The only way to change from the Pass+ $7 monthly subscription to the free Pass plan is through the app. In my case that apparently doesn’t work, even though the app confirms the change. EA phone support answers quickly, but is wildly inconsistent in terms of helpfulness. After speaking with three different support people attempting to change my plan, I was instructed to delete my account since they couldn’t figure it out. In general the $7 monthly fee for more reasonable charging rates, plus auto-reloading you account balance from a credit card to pay for charging sessions is super annoying. It would be a lot more user friendly to just have reasonable rates across the board, and do away with the subscription. Also just charging a credit card after a charging session would be a lot nicer and clearer than seeing an endless list of small auto-reload charges on my credit card. Perhaps that clarity is what they are trying to avoid. I’ve found EAs chargers to be unreliable. At most locations at least one is out of order, and they often do not supply peak rates when they should. Their UI is not very good. Back in the app itself, one of the three main menu items at the bottom of the screen is just an add to try and sell you a home charger, which is a big waste of space. Overall I love electric vehicles, but do not like dealing with EA or using their app. Any time I can use a Tesla Supercharger instead I would 100% take that option.

Couldn't get the chargers to work. I recently bought a 2023 Kia Ev6 around 3 days ago and apparently with the purchase comes free charging at Electrify America stations. I found out this was a thing when my car had around 90 miles left so I made my way over to the nearest EA charger. When I got there, I immediately started having problems with the charger where it wouldn't register me unplugging it to start a new session. I also tried to tap my phone against the charger at the phone reader for the membership screen but it did nothing. I then tried swiping it and holding it against the phone reader multiple times but neither worked. I gave up and went to the guest screen to pay using card which then declined my card. It was working before and after I got there so after all my effort I couldn't even charge my car. I tried to contact the customer support number but the call failed all 3 times. I assume it was because of reception but I was able to call family immediately after leaving. Multiple other cars pulled up and had their own issues during my time there and all of them left without charging. Overall some of the issues I had weren't their fault, so I'm giving this 2 stars even though I have to wait until my home charger gets installed in 2 days to drive it again.

Electrify America Fail. I’ve been using EA Pass+ regularly for 2 years with few issues that were easily resolved with a quick phone call to CS. I recently upgraded to iPhone 16 and at 12 recent EA charging stops the EA app upon swiping to charge immediately reports “Charger Error” and states options are to use NFC card reader on charger or call EA CS to initiate charge. I deleted and redownloaded app, cleared cache, changed credit card info, upgraded to IOS 18.1, and made 4 calls to EA CS. Using the NFC card reader did work to charge but did not included Pass + discount rate. EA CS states I have to call in so they can initiate the charge in order to revive Pass + discount, but after 30 minutes and multiple attempts they were unable to do so and submitted a ticket requesting reimbursement for the discounted rate. Three weeks with no response followed by another call to EA CS who stated no reimbursement would be provided and no refund for the Pass + membership. With access now available using an adapter at the reliable and fast Tesla Superchargers in the same locations for the same rate as non-discounted EA, I see absolutely no reason to continue to use EA if they are unwilling to make their app work or reimburse to receive the discounted rate when it doesn’t.

Don’t rely on EA. Last year i was on a long trip and necessity charging at a remote EA station. Something went wrong and it wouldn’t charge (i think that was my first charge on the EA network). I called support, they answered per quickly and although slightly rude and very weird (sounded like this person was at home on a headset so sound quality was terrible which makes it extremely hard to communicate error codes, details and station numbers etc) within about 15 minutes the problem was resolved and my car started getting power. Cut to yesterday, thankfully i was not in danger of gettingstuck side of the road but i was very low state of charge near my home. Station broken, called support and no answer for fifteen minutes of hold. Two stars because i have successfully charged 3 times on EA but i hate that i have to reconsider whether to take trips that rely on EA. It’s bad for everybody when some trips the only option at certain points is an unreliable network. Also i updated the app yesterday and today it says it needs another update.

Tested with multiple vehicles. I’m a car journalist and use EA on a daily with EV vehicles and many will run into issues I’m writing this to let future users know that chargers aren’t the issue it comes down to the manufacture. I’ve driven the Kona EV with every charge didn’t run into any issues but well testing the EV6 I ran into many issues that I couldn’t charge. The Mach-E had some issues months ago but on the latest updates they vehicle didn’t run into any issues. Each vehicle will be a unique experience. The EA team has been helpful in the past when giving feedback on vehicles.

Hoping for some basic improvements. Charge scheduling on my home charger is not friendly. When I set up a charge schedule, it isn’t always saved (and no way to know but after the fact , i.e. it didn’t work). If you have a saved schedule and decide to manually charge you car, you have to disable the schedule and all the information is lost, so next time you want to use the schedule, you have to reprogram it. Simple features that are common to many apps that have scheduling are missing, e.g. setting the same schedule for every day of the week vs manually programming each day. Would have been nice if there was a physical “on/off” button on the charger that didn’t require the app to run.

Unethical and Frustrating Experience. I’ve been using Electrify America for my Polestar and am switching to a Tesla on Monday. I wanted to cancel my $7/month membership and stop the auto-reload feature before transitioning. It took me 15 minutes to figure out how to cancel the membership, but I spent another 30 minutes searching through the app and website trying to stop the auto-reload—with no success. I finally had to call customer service, and they told me the only way to cancel the auto-reload is to delete my entire account. This is completely unethical and feels like a deliberate trap to keep customers locked in. I initially wanted to cancel because I wasn’t sure if I could use Electrify America with my Tesla. Now, even if it’s possible, I absolutely won’t. If canceling the auto-reload had been straightforward and they had been ethical and transparent, I would have gladly continued using their network with my Tesla if possible. I probably would have even purchased a CCS adapter to use their stations as my go-to when a Tesla Supercharger wasn’t available. But after this experience, I’m completely done with Electrify America. This level of difficulty in canceling a service is unacceptable and feels incredibly dishonest.

App A Little Clunky-Stations Not Reliable. Did my first charge today since becoming a member. Went to an area where there are 4 stations. First station I went (350kw) to both said not operational. Next I moved over next to another car that had finished charging but had been idle for over 45 min. I tried to use the same station with the second connector and couldn’t get it initiated (again, this was a 350 kw station). So only one out of 4 possible 350kw station was working. Moved to a third station and hooked up to a 150kw and it worked. I couldn’t figure out how to use the app to register the problems at the site. Hopefully this will be seen and responded to. p.s. the apple wallet payment app worked just fine.

The best available so far.. Having put thousands of miles on EV’s at this point, I feel like Electrify America is the best out there so far. Too true that these systems, speaking of charging systems in general, are still a little glitchy… I think that is something you factor into the EV equation at this point. So the question is, who is the least glitchy, and who can get you squared away the fastest? I’v dealt with customer service across the board. Electrify America along with their general availability. Put these guys at the top for me. Customer service has a ton of administrative power to resolve issues quickly and they have never broken communication with me until the issue is resolved. I’ve become a loyal user of Electrify America.

No charging status & history for Home sessions. As another reviewer noted, the app stopped providing charging status at home around July 1st. We are using the EA HomeStation Level 2 charger. App is up to date (version 7.5.1) on both mobile devices. Home router and charger have been through several power off reboots. Once when the status indicated not connected to our local network, we went through the app setup instructions again and that did restore connection status. However, the app is still not providing home session history. The “last charge” recorded for us was June 28, 2023. HomeStation does show that it is connected to our local network and still charges the EV as long as the EV is in the control of the charging session. The Home charging station session history was very nice while it was working and one can only hope that Electrify American restores this functionality in the near future.

App generally is fine but…. So, I don’t necessarily have an issue with the app as much as I do with some practices the company does with it. The fact I can’t turn off auto-refill is shady. I get they want it to remain continuous - but that doesn’t make sense at a refill at $5. If it was a dollar - sure - but $5? The other option is to just use card which leaves a whopping $50 hold on your card. With the app - I also don’t like that they sometimes list some of the stations as having open chargers only to find that that charger is out of service. Wish I could love using their services - but just feel like they could be better. I honestly try to avoid using their stations as a result of these practices as much as possible.

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Canadians Cannot Use While Travelling. This app does not allow you to use a credit card that does not have a US Zip code, precluding all travelling Canadians from paying with it.

Routinely loses transaction and session history. Usually it only loses one or two but today I went to review my charging history and and there is nothing. Nothing under transaction history either. Phone support just “escalates” and I wait weeks to get an unsatisfactory response.

Can’t update my Canadian cc.. I can’t update my Canadian cc info on there even tho I’m doing the “00” trick. This is really frustrating. What I’m I supposed to do to travel at thanksgiving now!🤬

Useless. I can’t remember ever wanting to rate an app as badly as this one. The app always bugs, there is no ability to see payment or charging history and it freezes regularly.

Carte de crédit. Impossible de entrer la date d’expiration de la carte de crédit J’aimerais bien prendre le forfait mais impossible

Pour les canadiens. Il serait très utile d’avoir accès à l’application pour au moins savoir si les bornes fonctionnent, les canadiens peuvent utiliser les bornes mais sans savoir si elles sont en état de fonctionner, ça met arriver et c’est très désagréable de se fier que l’on peut utiliser la borne et de devoir en chercher une autre avec presque plus d’autonomie

Login doesn’t work. Don’t bother if you want to create or use an account. Just wasted a ton of time and no matter what I do it’s impossible to login after creating and verifying an account. Terrible app, I can’t imagine that their chargers are even usable if this is the garbage they publish.

Not for canadian users. Can’t enter my credit card cause I am from Canada. And no the ###00 does not work.

Flaky App. I find this APP fairly flaky. I have created a bunch of FAVORITES a couple of times only to find them disappear a week or so later. Today the map in their APP wouldn’t even show their locations in Washington, Oregon and Idaho.

Don't work. Can't add a Canadian credit card

Can’t change billing. I spent 13 minutes on the phone trying unsuccessfully to change to a no fee pass. First attempt on the app had an option for changing the billing. The app didn’t update my details. After that the option for a no fee pass disappeared. No amount of logging out and back in brought that option back.

Useless if you are Canadian. It only works if you have a us credit card with a us zip code.

You may be able to use this as a Canadian. For the zip code use this format: “###00” where the numbers are the numbers in your postal code.

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App A Little Clunky-Stations Not Reliable. Did my first charge today since becoming a member. Went to an area where there are 4 stations. First station I went (350kw) to both said not operational. Next I moved over next to another car that had finished charging but had been idle for over 45 min. I tried to use the same station with the second connector and couldn’t get it initiated (again, this was a 350 kw station). So only one out of 4 possible 350kw station was working. Moved to a third station and hooked up to a 150kw and it worked. I couldn’t figure out how to use the app to register the problems at the site. Hopefully this will be seen and responded to. p.s. the apple wallet payment app worked just fine.

Absolute Joke. I pulled into a station with 5 chargers, and frustratingly none of which would accept my credit card. So I downloaded the app and became a member. When I tried to add my credit card, the app repeatedly told me to “check my payment details and try again”. I tried another card, same thing. I finally got a card to work, so I added the payment method to Apple Wallet. When I tried to tap my phone to the scanner, it told me my payment method was invalid. Luckily I had enough charge to get to the next station or else things could have turned out horribly. Ultimately, it’s ridiculous that I even need to download an app to pay when it just uses my credit card anyways. It’s ridiculous that I have to set up the app well in advance in order to charge my car. The app is pointless and poorly executed.

Overall good app and customer service. Only change that would be nice is faster access of charger on phone. Meaning I have to find the site on the map, choose the right charger then charge. Most apps don’t have this many steps, just scan qr or put in a very unique name. If I’ve had issues with a charger there was almost always customer service available to help resolve the issue (usually reset the charger) and it was back up and running.

Ok charging but they take your $. Charging is expensive, almost always have lines to wait in, multiple stations out of service regularly. Also, as a member they force you to maintain a wallet balance which means they you are paying in advance for something you may not ever use. I asked to manually load my account and they dont allow this. I called customer service and asked what benefit i get as a member as opposed to just walking up and paying - answer: you maintain a wallet balance as opposed to having your car authorized in $50 increments. Clearly billing is a problem for this company because neither of these options math out. I should be able to pay for my charge and thats it. What is all this other nonsense? It’s like how starbucks uses gift card balances to earn interest while they hold it. NO. Shady and deceptive.

Crooks this company is a big-time thief!!!. The city of Las Vegas Nevada needs more charging units companies.A year ago I had an account with this company. I turned in the electric car so I deleted the app. Due to the fact that I still currently have the same phone number and the same email address they would not I repeat they would not renew or start my account over again. Or allow me to create a new account. This is a rip off. They stole money the money that was still in my account. They never credited me back my money to my card that was owed to me never credited me back from a year ago still to this day and they wouldn’t reinstate My account. or allow me to create a new account ripoff company.

Major Bug. At steady state, this app works great. But when you need to switch chargers, this app hits a major bug. Case in point: I was charging at a 150 KW ultra charging station and wanted to switch to a 350 KW Hyper charging station. When I unplugged from 150 KW and plugged into 350 KW, the app does not want to reflect that. It still thinks I’m at 150 KW despite restarting the app multiple times. I finally had to call customer service to have them do a hard reset on the 150 KW and 350 KW charging stations so that I can continue charging. Please ask this behavior. The app needs to know when the charger is unplugged and plugged into a different charging station.

Awful purchasing options, laggy. I just want to make an account and save a credit card. Nope, confusions abound. Gotta select a “plan,” one of which is free (that’s not a plan, bro). Then I can’t just use my card straight, I have to auto dump money into my account in $10 increments. Oh and don’t forget a laggy bad experience where it asks me for location access multiple times (including demanding location access 24/7, which lol no you’re nuts) I think I’ll just stick my card into the charger. App deleted. Terrible experience, I hope this company either gets with the times or gets bought by anyone else with a less predatory clue.

Tested with multiple vehicles. I’m a car journalist and use EA on a daily with EV vehicles and many will run into issues I’m writing this to let future users know that chargers aren’t the issue it comes down to the manufacture. I’ve driven the Kona EV with every charge didn’t run into any issues but well testing the EV6 I ran into many issues that I couldn’t charge. The Mach-E had some issues months ago but on the latest updates they vehicle didn’t run into any issues. Each vehicle will be a unique experience. The EA team has been helpful in the past when giving feedback on vehicles.

App Experience Needs to be Improved. Registration would be quicker and easier if the username/password selection supported Sign in With Apple or if at least FaceID and/or Apple password support is available. It’d be great to generate a new random password for this service with a single tap as an alternative to Sign in with Apple since it doesn’t support it. Ditto for Apple Pay to simplify reloads or paying for transactions. Other charging networks support Apple Pay to ensure added security/protection. Also it would be amazing if you could unify the EA and Electrify Canada experiences instead of making for two different accounts and apps. Being able to use the EA Pass on EC would simplify travel. Finally, you should offer pre-authorization and pay per session rather than require a periodic reload and what’s worse is keeping a balance on the account. Make it simpler like a gas fill up - pre-authorize $100 when starting a session, then bill the actual amount upon completion. It is not consumer friendly to have $5-10 tied up in a bunch of different accounts especially when you have two different apps and accounts for EA and EC.

I would sooner light myself on fire than use electrify America again. This has to have been the worst experience I’ve ever had as a customer of any company. The app is about as useful as a hair dryer in a bathtub and banging my head repeatedly against a brick wall served to be far more useful than the 3 calls and as many emails I placed to support. If you’re considering downloading this app and using it to charge your EV, I highly recommend just scooping one of your eyeballs out with a rusty spoon, it will be a much more pleasant experience and it won’t cost you anything. That is unless rusty spoons are going for a premium in your area, in which case, you must be surrounded by dissatisfied Electrify America customers, take their word for it.

A very bad start!. Today, I attempted my first EA charging experience. I have used ‘ChargePoint’ extensively in the past several years & they are SUPERIOR to this useless App! The only charging point close enough to me is at a Target location. All 4 DC ports were listed as “available”! After many repeated & unsuccessful attempts in under the extreme hot sun, watching others also experiencing problems, a guy passing by informed us that none of them have worked in months!!!!! Worse, this usless app does not even allow to ‘report a problem’!!! Electrify America: You are a DC charge company, the most advanced charging technology to date but your lack of management and customer service is more like 19th century era!!!!

Please fix the app!! Its so important!!!. When a charge cant start for whatever reason its almost impossible to exit the app n select the charger station number again to restart!! Charging itself is faster than getting started! So much time is waisted trying to wrestle with getting the app to end the failed session!! It just loads n loads even if u left the app to clear it even if u put airplane mode nothing clears it! Finally it randomly decides to end the session after secretary minutes have been lost!! >:(

Service in decay, app in disarray. It’s obvious that Electrify America has abandoned a bunch of its stations. Many of them have been in a state of limited function for months. Customer service just tells you to connect and reconnect over and over until it works. I once had to try 6 successive connections for a station to start working, which the customer service rep seemed to think was a huge victory. Meanwhile, the app is just cycling between the initialization screen and the station selection screen. I’ve had this experience at a few stations recently. It’s obvious there’s no investment in this service by VW at this point. And the prices are not competitive anyway. I will be closing my account soon.

Glitchy at best. Not reliable. I mean, consistently reliable. Of course, when it works, it works fabulously. However, it very often requires me to shut down my phone and to restart my phone. I keep my iPhone 15 up-to-date so I feel confident it’s not the phone. It does this too many times to be called a reliable app. Thus I gave it a rating of two because this can be extremely inconvenient when others are waiting at the charging station and you are sitting there dumbfounded, waiting for your phone to restart or having to uninstall the app and reinstall it. More than anything is a giant inconvenience and for the amount of money that electrify America charges, I would think that the app would be a more qualifiable piece of software.

Stations always down and not showing on the app. I travel some distance from my house to use these superchargers. It is very frustrating when the app says they are all up in functional, but when I get to the charging station only one or two out of five are functional. It would be great if they could keep their stations up and going, especially in heavily populated areas. It would be even better if their app was accurate. Starting to use the FP&L evolution, charging stations that are popping up. Their app is up-to-date, the stations are almost always online and functional, and the pricing seems to be better.

“Complicate America”. Electrify America frequently brags, “we make FREQUENT UPDATES…” Some bragging right that is! For those of us in rural areas, not having real internet service, apps that have to be updated nearly every two weeks through our cell phone service results in getting “throttled” by our phone company because we have to make frequent updates. “FREQUENT UPDATES” is nearly the equivalent of your dealership telling you twice per month “we screwed up and you need to bring your vehicle in because we need to install different wiper blades.” Stop with the FREQUENT updates! Additionally, the payment method for EV charging through this app is not convenient. Why not make your app simpler by allowing us to PAY BY CREDIT CARD at the charging station? I’m fed up with this app and deleted it!

Glitchy, needs UI/UX testing. The app is slow to load and poorly designed. As others have said, it would be better to design the ports with A/B as opposed to the charger ID. Often I end up relying on locals telling me which station works because about a third of the time, what the app shows and what in reality is available are two different things. Also please remove the option of showing me “future charging stations” — that’s not helpful in most situations. It would also be good to have integrations with Polestar, Google, etc as often I have to search across three apps to make this one useful.

DONT GET ELECTRIC CARS. living in Miami electric cars are an absolute night mate because of companies like this. They put 4 chargers every 3-4 miles and NONE work. This has been going on for a year. I call once a week to ask if their ever coming to fix them and no one ever has. It’s great being late to work. To school. To appointments. TO FLIGHTS!!. Everyone I know that has a electric car says the exact same. Ive been charged before on my card from this company even tho I never even got to charge my car. This is the second time I have to leave my car stranded in a parking lot because I couldn’t charge it. So disappointing even tho I love my car I now have put it up for sale because this is all just such an inconvenience.

Electrify America Charging Stations: A Sustainable Revolution. In the world of electric vehicles (EVs), Electrify America is leading the charge. Their charging stations redefine the EV experience. Reliability: Electrify America's stations offer consistent and reliable charging. No more range anxiety; just plug in and trust that your EV will be ready to roll. Accessibility: Their strategically placed stations and user-friendly mobile app make charging convenient and hassle-free. Eco-friendliness: Electrify America is committed to sustainability, with renewable energy partnerships and eco-conscious infrastructure. Human Touch: What sets them apart is their dedication to customers. Friendly support, informative displays, and welcoming environments make charging easy. In conclusion, Electrify America is not just building charging stations; they're shaping a cleaner, more sustainable future. Their focus on reliability, accessibility, eco-friendliness, and a customer-centric approach makes them the future of EV charging.

Chargers out of service. I have been using EA for 2 years now and it slowly but surely deteriorating; every single station i have ever been has at least one charger that is unavailable due to being out of order. A recent trip from Eureka, CA to San francisco took me 7 hours for instead of 4 and a half hour plus charging (1 hour, 2 stops) only one charger out of 4 available at willits, 3 cars waiting….. at safeway on Noriega street chargers running at 44KW instead of usual 115kw i get. Finally at BofA in los Gatos, ca, only one out 3 chargers working and charging at 62kw….,very frustrating i reported all of them, but call center cannot do anything but request service, rep acknowledged they are unable to start anything, they must request maintenance. I have seen chargers out if order for months. Really.

Electrify America need improvement - both app and support. Traveling across country and therefore charging about 3 times a day for 2 months. I have 7 apps for different companies and use EA frequently. Hardware problems aside ( about 20% of the chargers are faulty) the app which normally works ok has just not worked during busy times ( this is Thanksgiving week). My guess is the account verification server EA uses is much too small to handle the traffic. I have had to use my Credit Card directly and pay the non-member fee. Back to the app, when it works it works, when it doesn’t work it is a pain, especially standing outside in 25 degree weather trying to get it working.

Super Buggy. I get constant error notices with this app. For instance, I will swipe to start the charge and my car is charging, but then I get a message through the app telling me that the charging has stopped due to a problem. However, the car is still charging perfectly fine. Today I charged my car and now I’m getting text messages every five minutes (for the past hour) to give me my charging summary. These are super long texts and I have received four of them in just the time it’s taken me to write a review. I don’t know how to make them STOP! Every day it’s a new surprise from this app and not a good surprise.

App generally is fine but…. So, I don’t necessarily have an issue with the app as much as I do with some practices the company does with it. The fact I can’t turn off auto-refill is shady. I get they want it to remain continuous - but that doesn’t make sense at a refill at $5. If it was a dollar - sure - but $5? The other option is to just use card which leaves a whopping $50 hold on your card. With the app - I also don’t like that they sometimes list some of the stations as having open chargers only to find that that charger is out of service. Wish I could love using their services - but just feel like they could be better. I honestly try to avoid using their stations as a result of these practices as much as possible.

Do Not Download. The "Terms Of Use" are completely disagreeable; it litterally says they can sell your information, of which you NEED to submit multiile degrees of information such as phone number, name, and email adress, before being able to view said "tou". They claim to allow 3rd party links and features in their app that they presume no liability over. and they revoke APPLES APP store policy, the one that is required for uploaders to follow if they upload an app to apple? is that even legal? section 16 for reference. and it keeps getting more and more sketchy as you read it. honestly, the price i am being charged to Charge is CRAZY expensive and i thought being a member would have perks but it is WAY to sketchy and insecure.

Confusing & Unrealiable. Yeah, their chargers are fast, but the app incorrectly shows the amount in your account, so it’s always auto reloading when I thought I still had $ and is more confusing and annoying than it’s worth. Plus you have to completely delete your account to get back your balance if you want to cancel your plan and just use up what’s still there, and instead wait for them to credit it back to your bank. P.I.T.A. Meanwhile you don’t even have an account to log back into to check on it or save that history. This company is has real scammy values.

Constant banner notification. Can't get the banner on the bottom of my screen to go away notifying me that EA app works with bluetooth devices. Not using the app and turning off all notifications doesn't make a difference. This is after going to FL Mall a few days ago (there's only ONE charger near Orlando, an area with MILLIONS of people) and trying to charge when half the chargers don't work and you're vying for a spot against Walmart delivery vans. Some guy was freaking out about missing his cruise. In other words, EA non-reliability has made for dangerous situations in some places. We got three years FREE CHARGING with EA and since I've NEVER BEEN ABLE TO USE IT, I deleted the app and will continue to charge at home. What a joke.

App should be called “Station Full”. Everyone and their mother has a plan with these guys they got when they bought their new car. “Free” charging for 2 years. The stations are few and far between and when you find one be prepared to spend an hour or more waiting on one of the chargers that are not broken. You have to get up at like 4am just to charge your vehicle which you eat up 10/15 miles getting there and back. Only 30 minutes at time which wont fully charge you unless you go every other day, HUGE annoyance and I would never recommend buying an EV these days because the stations are so few. Which makes perfect sense to give everyone who buys one a “free” membership. The brain trust who thought of this should be part of the mango Mussolinis cabinet as they’re that bad at what they do.

Always broken. The app will tell you there are 3/4 chargers available when you’re there in front of the chargers and all chargers are taken. Many times one charger will be broken and the app will not let you know that, so you’ll park and find out the hard way. You call the support number and be met with the same scripting that they will report the broken charger but there is nothing more they can do for you. There is definitely no consideration for places that are ev heavy. No consideration for the driver who is waiting for the next charger to be free. No consideration for thee customer who drives far to charge to find a broken charger they were unable to report through the app.

The worst!. I have 2023 VW ID.4 & gawd forbid if I go outside of my city I live in. Twice I have gone to DC/MD area and twice I have had to call and took over 10 min to just get my char to start charging and that’s because they had to manually do it. The 1st time the man said he would issue a refund for the first charging session that charged my card all to get an email saying my default plan wasn’t my plan I got with the car; and yet it IS the default plan! All they can offer is to close the app and open it again and again and again and if it doesn’t work to call them! SERIOUSLY! Thank gawd I do not travel much! Hence, usually when home I go to the dealership! Plus there are hardly any electrify America charging stations unless you’re in a metro area!

Great customer service. I just bought a VW Id.4 and I have used Electrify America twice. First time worked perfectly with no problems. Charged from 20% to 80% in about 25 minutes. The second time I parked on the wrong side, read the wrong pump number and then I couldn’t remove the plug from my car. I thought something was broken and called customer service. The woman on the phone politely worked me through all my mistakes and guided me through how to correctly charge it. Great customer service. Super quick. Free for VW owners for three years! I haven’t paid for any charges yet!

Couldn’t sign into my account.. I have money just laying in my account accruing interest for Electricity America while I sit twiddling my thumbs because there app won’t let me sign in. Which is the only way to sign into an account because they don’t have a sign in option for a web browser. Okay maybe it’s my phone…sure all the apps and my device are updated but I ask someone from home to log in which they were able to but since there location is not the same as the charger…I still can’t use the money in my account 🙄 . But Apple Pay works on the device so great…get more money from me while the pile of money they have from accounts like mine just accrue more interest for them. Oh and your pricing is overpriced for 130w charging!

Long relationship with customers pays off. When it happens that a customer full asleep in his car while charging late at night when no one also at the station waiting, or it happens by mistake, it is up to you not to have exception or tolerance to refund the once or twice in a year as a good gesture. But also as a customer when I see a connector on the ground to to pick it up, or seeing some vandalizing your equipment not to report them it is up to customers and how they perceive the company and you don’t need to remind me or tell me why you’re adding this idle fee I know and everybody knows it’s important but you’re not getting the point if that will be part of your reply monkey!

Critical UI flaws. If text size in iOS (Settings>Accessibility>Display & Text Size>Larger Text) is set to anything larger than microscopic — even if Larger Text is switched off — app won’t scale/scroll the screen to show critical buttons, so you’re stuck on that screen with no way to escape short of quitting the app. The only workaround is to reduce Larger Text size just to use the app, then increase it back when done. Even so, when entering text in important fields such as VIN, the field is obscured so it’s impossible to see what you’ve entered, or make corrections without deleting and starting over. There is no ability to set a search radius for nearby chargers, so it’s impossible to know where the nearest one actually is. Did the developer actually even test this app? It’s not ready for prime time and not worth the hassle to figure out. I’ll use EVGo instead.

Need to discuss etiquette. Chargers are great. People, not so much.. Outside temperature was 108. No shade. 1 charger was off line. Three people charging beyond 80%. 3 people waiting to charge. The man in front of me waited 1.5hr and I waited 45 minutes. I fortunately parked uphill from the chargers. I had zero range and coasted into the charging space when it was my turn. One woman unplugged and sat in the space looking at her phone until I got her attention and explained thru the closed window that there was a line waiting to charge. She didn’t seem to understand the problem. There is no way to get a queue started so people who are there first get next available. Just three guys standing in the dead space talking about electric cars directing traffic. Did I say it was 108 degrees? Slow charging cars like the woman in the Chevy taking up space in fastest charging station and a faster car can not reach top charging speed. Otherwise, a beautiful day in the neighborhood.

Did not work for me. This is my experience, albeit short. I downloaded the app, stopped at a station that had four units. To charge my EV, I tried to pay through the app without success. I called support who walked me through the steps. Still no go. I added my membership card to Apple Wallet, added funds. No go. Tried another unit at the same station. No go. Also, the plastic plug fits very tight into the car receptacle. I had some difficulty removing it. The cable rather heavier than competitors’. Tried to log into my account on my laptop: I could not: message problem with captcha but there was not captcha! The bright spot is customer service: prompt and competent (hence two stars rather than one.) Alas nothing else works. Deleting my membership.

Very helpful but it should allow users to share info. Great information about available charging stations and up-to-date status of chargers. It would be great if there was a way we could share feedback in real time in the app about how many cars are waiting at a full station. It would help other drivers know whether to find a different station. This feature would be similar to how Waze allows users to report accidents and traffic conditions to each other. Thanks

A Work in Progress?. I have been using the Electrify America system exclusively since August 31st because my townhouse has no permission to plug in my new electric car. The charging speeds vary tremendously for every pump I plug into (I have tried every pump at a location more than once) and one pump consistently wants to charge my car at almost double the KW of what my car is requesting. The pumps always display this behavior and I have never once seen a maintenance technician at any location. Why it usually takes me twice as long to get to an 80% charge as is expected is very frustrating! And I have reported these issues repeatedly to EA and to my car dealer once. October had better be a different experience or I am reporting these issues to my National, State, and local agencies!

Simply Your EV Charging Experience. We drive a Hyundai Kona Electric. We have recently started using our EV for long road-trips. Electrify America has easily become the most reliable and well-spaced/placed high powered (150kw+) charging stations for us. We quickly learned by experience that you should get the Electrify America app and set up an account (no charge) to make paying easy as the card readers are very finicky/unreliable. Once you plug-in simply swipe the selected station number within the app to pay and start your session. Just get the app, save yourself the frustration and make charging a breeze.

Hoping for some basic improvements. Charge scheduling on my home charger is not friendly. When I set up a charge schedule, it isn’t always saved (and no way to know but after the fact , i.e. it didn’t work). If you have a saved schedule and decide to manually charge you car, you have to disable the schedule and all the information is lost, so next time you want to use the schedule, you have to reprogram it. Simple features that are common to many apps that have scheduling are missing, e.g. setting the same schedule for every day of the week vs manually programming each day. Would have been nice if there was a physical “on/off” button on the charger that didn’t require the app to run.

A bad frustrating app that could have potential. Just cannot get over how badly conceived this app is. Take for example if your looking for EA stations in an area you have not visited and you scroll through map many times EA stations don’t show up. And of course looking to see if existing stations have openings but to your dismay you find nothing because station has closed for replacing charges. Yes you can use your route planner but EA should make the app more user friendly. That’s fine but to find out about why is closed I’d buried in another link and of course no window when repairs and or replacements is complete

Outsourcing nightmare. Constantly have half the chargers broken. This wouldn’t be an issue if the greedy people that run Electrify America didn’t outsource literally every part of the company. The whole “minimum $10 refill” is such a scam too. The customer service is really bad as well. All the reps are low IQ. I don’t need to say where they outsourced their labor but I’ll just say these people relieve themselves on the street. This company had every opportunity to corner the market but constantly fail. In busy cities charging stations to weeks to repair. If there is any slight problem the chargers refuse to work where other brands would’ve charged my vehicle just fine. This is by far the most detached, out of touch EV charging company ever.

Beware of false idle fees. I have been using the app for more than 2 years and never had any complaints until now. At my most recent session, the car stoped charging after 13 minutes and then they charged me an idle fee despite the fact that my limit was set much higher and I received no notification of the stop or idle fee. When I reached out to their customer support, they refused to acknowledge that it was their charger that triggered the stop and that had I received a notification I would have moved my car or left the store sooner to check on my car. If you can avoid it use another EV charging service provider. I know I will. They need to update their customer service to an in app support as oppose to calling a 1-800 number.

Not for non US users. With to'days renting companies, providing electric vehicles, a lot of tourists could use it if it allowed foreign credit cards, and non-US smartphone internet networks. Coming from Europe and renting an electronic vehicle, Icouldn't enter any of my cards and I couldn't use the application if I don't first turn a VPN on to make it believe I am actually in the US. Luckily for me I have a US credit card and I could use it. But that means that most of foreigners won't be able to use their services. Which is very bad and nonsense for Electrify America. They're cutting themselves from a lot of potential customers, and making driving electric cars more difficult for visitors. I wrote to them about that, they never answered. Otherwise it did the job.

Just says Loading and doesn’t show stations. I don’t have a compatible vehicle but wanted to use this app to see where the charging stations are in my area, to see if they might work for me in the future. I launch the app, skip sign on, and am staring at a map with no charging stations and a Loading indicator that lasts for minutes. Sometimes a few stations appear eventually, but if I pan or zoom the map they disappear again. I have really solid internet so that’s not the problem.

Good idea bad implementation. Don’t get me wrong, I really appreciate the 3 years of free charging. However the app is what is under criticism not the service. It regularly crashes/ freezes. It does not disengage the charger when told to turn off. It does not regularly register when the car has been removed from the charger. I’ve had to reinstall multiple times. If there were another service that had the same deal, I would go with them. In all honesty, once my 3 years of free service are used I will likely go with EVgo. Their app is better and the prices lower.

Repeat logout and clunky. The app isn’t bad itself, when it works, but the issues are very annoying when they happen. 1. The app every 2/3 of the time I open it prompts me to login again. Why does it keep logging me out? I checked all my settings. No other app does this. 2. When I do attempt to login I go through the verification process but never receive the emails. I have to end up calling the company to get it resolved. Why can’t I verify with alternative methods? Why am I locked to only verify via email? 3. After charging I close the app (all the way not just exit it) and the next time I open it, I’m greeted with my last session details. This is just a nitpick but ironic. It can keep all the session details of my last use but for forbid it keeps my account info. Make sense This is all a bad experience and deters me from using the app and stations. If I find a better more consistent station and app I’ll switch. I’ve never used one before because I had free sessions but not that that is over, I’ll be looking to switch.

Easy to use!. Not only is this app easy to use, but I live in King County in Washington State and these @&)#% charging stations are EVERYWHERE even when you venture out of the county in any direction. They charge fast, this app helps you find them notifies you of charging updates. One thing I’m not sure of is if the charging stations are keeping track of our license plates because the other day I pulled up to one and it told me that my session would be free and sure enough the session fee was zero after charging for 45 minutes!

Please Create Privacy Mode at Chargers.. Please create a privacy mode to where people driving/walking by can’t see where you’re car is at with your charge. I’ve seen and heard of many confrontations happening because people get upset and confront others who are charging if they’re charging over 80%. For example, my car’s manufacturer recommends charging the battery to 90% for optimal battery life so for me charging to 80% only will just cause problems for me in the future. It would be great if the screen at the station had a privacy feature that way we could just see where the charge was at on the phone app but not on blast on the actual charger.

Barely good, definitely it great. The good: easily find and get directions to a charging station The bad: - must tap an icon for a charging station three-to-four times to select and view the details of that individual charging station. Use the app enough and this will bug you too. - filter doesn’t consistently work. For example, can’t filter to view only 150kw chargers and can’t filter out “level 2” plug. - when “the maximum power of a charger has been temporarily reduced in order to improve service and perform an update” (actual message displayed on a charger), the app does not reflect that information. - charge history is not accessible/displayed Not necessarily bad about the app, but still: - when an charger is having an issue, I have called customer service to troubleshoot. When unsuccessful and the agent admits that the charger is not functioning properly, the agent is not able to label the charger as “unavailable” In the app. Therefore, the charger remains available and more customers come to the charger and try again. The cycle repeats.

Stations are not reliable. Since the end of June I’ve been in Western Michigan where there are few EA stations. I’ve been using ChargePoint stations and have found them very reliable. Individual stations are seldom not working—actually none have been down when I needed a charge. Today, I stopped at a fast station in Lansing. One of the stations was out of order (3). Another stopped charging after 10 minutes (4). It took over 5 minutes to get it going again. The rate was 50-90, well under the advertised 350.