slpoulos - Most things good but service reduction on flights truly a sad way to skimp on service to save money.
The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your
Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
eubanks6703 - Horrible experience with VeriFLY
Flight 805 from Cancun to phl... April 5 238pm
VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
Swooshn1 - Terrible app
Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time.
Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
stewbinator - The app is great
I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable.
I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags.
I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
ViridianPhoton - Made whole trip convenient!
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly.
I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible)
The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless.
In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed.
The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip).
Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
Chicago Dad151235 - Reliable information, very professional. No stress!
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
luciano_menzo - saved me so much time
I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day.
Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on.
If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
Rudder61 - Amazing how bad this app still is
I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need.
there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc.
The list of suggestions can go on and go, but first, fix the problems.
Ellejayare - I love this app! By far the best airline app!
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
MiscMel70 - Great App, Continuous Development
I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow.
I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with.
Delta does this and I love it!
RedDirtNerd - Least Useful Airline App. And Airline.
Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass.
Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination.
The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
grace herren - perfect!
this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!
GumbyN - Becoming less useful esp on the Watch
I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway).
The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch.
If hes Toph I am Sli - Pretty good....most of the time
App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app.
I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way!
I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.
MickiThompson - First Class Amenities = 0
Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.
Duhcsdjn - Not too good
The app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again.
Cake4200 - AVOID THEM!
I promise I will NEVER book with American Airlines again and I would very much advise everyone to stay clear from this company. I had a flight to Miami from Boston and that flight was extremely overbooked to the point that they had people sitting next to eachother in 3 seats . I had to sit IN BETWEEN two people in the middle of a pandemic. I couldn’t even move my arms without touching the other person’s . It was terrible. There’s absolutely no social distancing protocols on this airline . If you know you overbooked why not get a second plane ? Also have to mention the fact that I missed my flight going back because the lady said I can only have two carry ons(I had a small suitcase, the mini bag that comes with my suitcase and a backpack) I always carry those on on all flights I take( I usually always book with JetBlue and never had this problem) so I ended up having to pay $30 for a checked bag which was very upsetting . Bottom line this is one of the worst airlines companies and I wouldn’t waste my time booking with them again.
bodmodkub - Hmmm..
I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too.
I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff.
I travel frequently, almost always on AA, and it has made traveling easier for me.
LaBradFord Shabazz - App has serious limitations much like American Airlines
The app did not allow me to download multiple boarding passes. I was able to download mine but not my 9 and 6 year old daughters’ passes. I went to my laptop just to see if I could get them. I had to enter unique emails for each traveler in order to receive the boarding passes electronically. Thank goodness my daughters have email accounts I thought sarcastically. The point here is why go through the hassle?! Just get the passes printed at check-in.
The other issue is the constant searching for my trip with the record locator. If I have a profile in the app and online, why doesn’t the app or the full website version keep a record of my trips associated to my profile? Why do I constantly have to input my record locator to view my upcoming trip? Much like American Airlines, this process was inefficient. The airline lost my consistent business years ago. I took this trip as the low cost option against my better judgement. I guess one gets what one pays for.
jmltx - Great app on day of travel
Not sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time.
Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect.
Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app!
Userzz - Reliable app, bad video integration
Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
carterandkevin - App is Beautiful But Needs Multi-City Booking
Let me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it!
...1690 - Lacks important features
Frequent flyers need specific features which are just lacking in this app.
It needs the ability to see ALL open seats on the flight you are on. It only shows the ones in your class. You can not tell how many seats are available for an upgrade which is something you really want to know. You have to act like you are booking a new trip on the flight you are booked on to see available first class seats.
The upgrade list is not available to view until inside the 24-hour mark. Why? Other airline apps show this all along.
The app will only show Admirals Club locations at airports OTHER than the one you are at if you have location tracking turned on. It will never show locations at the airport you are in. That is the only airport you care about at that moment. The only way to see the current airline locations is to turn off GPS in the app. Just bad programming.
The ability to see alternate flights should be an easy thing. If your flight is delayed or cancelled I’d like to quickly and easily see options without acting like I’m booking a whole new flight which shows all flights for the day including ones that are already gone earlier in the day.
There needs to be some thought and consideration for the basic needs of their frequent flyers on this app.
fthgtiu - Do not use to rebook for delayed flights!!!!
I encountered bad weather and my flight was delayed. The app indicated that I was rebooked and confirmed on another flight. So far, so good. It showed other options which I selected and was confirmed on a faster way home. Nice. However, the app now showed that I was confirmed on multiple flights home but no seat assignments. That was confusing! I went to the gate and waited over an well an hour to get a seat assignment only to find that out that I would not get one. The service desks were closed so I walked around until I found an approachable gate agent to help. My luggage arrived home 4 hours before I did. Could I have traveled on the same flight as my luggage? Not sure. What needs fixed: 1. Allow users to see seat maps when rebooking. 2. Do not allow multiple confirmations. 3. Assign seats. 4. Give the user warnings if they are may be selecting a bad choice, such as a next day flight or an over booked flight. 5. Help users get to a agent when needed.
Eh-vegas - We are American!
It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence.
Dr. Nilsson - Solves issues I didn’t even know I had
The American Airlines app is an essential for traveling. It is easy to navigate, has everything that I expect to see and look for right on the home page and sync’s seamlessly across all my devices. The bonus is that that there have been many times when my flight is delayed or cancelled and the app already has a notification and allows me to select new flights right from the app. I see other people scrambling to call AA and being on hold for ever and getting frustrated. All while I’ve already been notified, changed my flight, picked my new seat, and tracked my bags. Please keep it up AA, I only hope it gets better from here.
hdrider458 - Unwanted seat change
I booked this flight eight months ago, at that time it was wide open, paid extra for an exit row seat towards the front of the plane as I always do because I’m 6’3” tall and don’t like squeezing into the other rows.
When I checked in the day before boarding, I realized that they moved my seat out of the exit row, and to the back of the plane, right next to the toilet. When I complained at the gate, I was told there’s nothing we can do about it when there’s an equipment change. The only change I think happened is that they combined two flights and threw us anywhere they could. If I wanted to fly in a cattle car, I’d fly southwest or spirit. I don’t usually complain, but this is the second time this has happened to me on American Airlines. I may only fly a couple times a year, but I don’t think this is good customer service when I purchase my ticket 8 months in advance and then you do that. That surely isn’t selling the difference to me.
Planetarium54 - Not user friendly at all
This app is the most complicated, non intuitive design I've ever come across. Whoever developed this app did it from a technical capability standpoint, not a user standpoint. A very common error in software development. Their business analyst or product owner should have let marketing drive the development of this app, with tons more focus group feedback from customers on what they like and don't like. If you guys want to develop a much better app, contact me ;)
Trust me, you are suffering from a bad app experience, and I'd love to help. I develop software and am a certified scrum (agile methodology) master.
Also, your web app encounters errors causing it to not sync with your mobile app, thus users are not getting their total miles. Your web app is not linked well to the Citi page for credit card registration. These tech issues are common in situations with a lot of technical debt. Too many corners were cut. Invest in redoing this, please. The user experience is horrible.
NYC Cre8ive - Most annoying app ever!
My latest complaint I will add to a long list of why this app is terrible: now every time I open the app whatever flights I have in there cause a notification to display saying FLIGHT: AA NNNN ORD to XXX Location changed to ... but the location hasn’t changed and it states this every time the app opens. EVERYTIME!
I’ve long had a major problem with the way AA hides the frequent flyer info until the very end of the purchase process - then that info goes away and can never be found again.
They also have a problem in the app when you are flying from East to west and cross the international date line and try to purchase a ticket for that day. Example leave ICN at night to DFW and just before landing try and purchase a ticket for DFW to anywhere. Your phone is a day ahead and they populate the date field with a calendar that won’t let you select the prior day. So you’re forced to wait until you land and your phone clock resets.
DoogieBo - Not uptodate flight & gate notifications!
This is a useful app. However, you can’t depend on it to give you the latest up to date flight info. You can get Email notices from your ticketing, but this app doesn’t reflect the latest flight time or gate information. It always seems to be at least one update behind, even after forcing a manual refresh by swiping down. And the latest update is the only one that matters, especially when there is a gate change, or worse, an earlier departure time after a previous delay notice!
This app needs to reflect the latest and most accurate flight information or it is useless.
Update: now I’m waiting to boa d another flight. There has been a gate change. All the departure displays still show the old gate, the old gate still shows it’s incorrect status, and the new gate shows a different flight altogether. How is a traveler supposed to know what is the correct gate. Of course, this app is silent...
go0313 - Flight Attendant Experience
To be honest, I prefer flying American most of the time and usually have a pretty great experience. I find the AA team to be pretty hospitable but on my flight tonight, I was disappointed by one flight attendant. I was on AA 2236, service between LAX and DFW. Now, I am aware of the COVID situation and how this is new for all of us. This particular flight attendant was walking to collect trash and she passed our row and was taking trash from the row behind us. There was noise and shuffling around while they attempted to get their trash to her, so my husband tapped her shoulder to get her attention. He had said excuse me several times and she did not show any acknowledgment of hearing him. She turned around rudely and barked, “ I got it!”. It honestly floored me. I had never seen an attendant react so rudely. It left a bad taste in my mouth and perhaps that flight attendant should be mindful of her tone for future instances.
PIT Traveler - Great App!
I travel weekly for work and have to use a third party to book my flights. I love that my flight reservation appears right in the app and all I have to do is “check in” when I am ready. I don’t have to enter confirmation Numbers or anything. Also, my TSA precheck icon appears right on my electronic boarding pass(no action required from me). The flight and gate updates/alerts are extremely helpful too! To have a seamless app. experience - make sure your third party travel agent is entering your American Rewards Member number and your TSA Precheck number when booking your flight. Also, I made sure that the Airlines account has my TSA precheck info as well.
WHATAVAR - Horrible costumer service !!
Out of all the airports all over the world the worst service by far from American Airlines is in la Guardia Airport and Miami International, the All Seem to be in a terrible cranky mood 24/7, never are never willing to help all they do is read the rules by the book. If you are looking to get your status Gold or Platinum back... GOOD LUCK with that. Always over charging for seats even if you have status, if you don’t they charge you 90$ for an emergency exit flight from Miami to NY, almost the cost of the ticket ( doesn’t make any sense), all the flying attendants are in a bad mood ALWAYS barking orders during the flight, the have ZERO clue how to make the costumers happy.
We had to do an emergency landing in Baltimore going to NY for ABSOLUTELY no reason they couldn’t they you why then made us wait almost 2 hours in Baltimore inside the plane and didn’t even bother giving us water or a cookie, when I asked for coffee they said : WE DONT HAVE COFFEE RIGHT NOW !
The only thing they have is a lot of flights everyday but no matter what you always have a terrible experience with AMERICAN AIRLINES.
If you are traveling to Europe the breakfast is a muffin and fake orange juice. They are sooooooo cheap in everything they do, all the planes are old inside.
IF I KEEP GOING I WILL BE HERE ALL NIGHT WRITING BAD REVIEWS.
AMERICAN AIRLINES : PLEASE STEP IT UP
toph3rprime - Next to usesless
It’s ok when it works but you can’t do a lot of stuff on it besides getting your boarding pass and tracking baggage. It sends you to the “full” site on a browser, which ends up being just the “mobile” site that also doesn’t let you do everything.
Yesterday my flight was delayed multiple times and the app had no updates except the first time the flight was delayed. We received a card with info for changing flights but the app, the website, and the phone number in the card were not much help. I did get a new flight that I was assigned but the info and seats were wrong and there was nothing I could do to change it. I had to stand in line for two hours while the app still said the boarding and take off where an hour prior to the current time. So much for new technology. You still need a live person to fix problems.
Bugzbelan - Outstanding service!
My mother, sister and myself were on a very short flight from Charlotte to Greensburg/Spartanburg (5279 on 11/22) and we have never felt so welcomed on a flight before! My mother, who needs assistance because she is 82 and no way can make it from one end of an large airport to another, my sister and I were “treated” to First Class! And also active military! One young active military woman had tears in her eyes just for the appreciation! I just wanted to make known of the attendants who made our day. I know one of the ladies name was Camille and feel really bad I did not catch the other ladies name. I do know she had 2 sons, 1 that served in Navy and the other in Air Force. Thank You!!
iNik959 - Unimaginative
This app is very basic, unimaginative and boring. Can’t check-in with it so no e-boarding pass. Rather than the flight number, would like to see my reservation numbers instead. Too much drilling down to obtain information. For example; I should be given an option to “track or get updates" on this flight am looking at in my itinerary. I’m only given three basic options (not connected to me and my itinerary) to select from on the dash board (flight status, find trip and book flights) how ‘bout a "More" option; where I can inquire about bags info., check out admiral club, etc, etc.
The app also needs to offer an option to upgrade to different class seat. I can only select a different seat and pay the new price for current class only.
The app developers need to take a page from United, JetBLUe and or Delta airline app(s) layout and easy of use.
Holte Ender - App is way better than 2.6 star rating
Delta Airlines is my airline of choice but flew AA from Minneapolis to Aruba via Charlottesville due to the cheapest fares.
I had low expectations for the AA app based on the reviews, but can say it was just fine for all the general functions I needed, including changing assigned seats (very easy) and checking in.
What I found excellent and exceeding my expectations was how easy it was to rebook my return flights when my original flights were canceled due to a major snowstorm. Travel alerts texts were sent early, along with several alternate dates/flights to choose from. A few clicks and all five travelers were rebooked with confirmed seats. Excellent!!!!!
no nick nane works clever - Scale 1-10 American is still a 1
I have been late on over 85% of my flights , the American website propaganda shows not late a all so I am guessing the window used is if flight leaves within 24 hours maybe AA doesn’t consider it late? I have hundreds of flights per year every year and since the USAir purchased the failed bankrupt American- I thought American would get better , it appears it has adopted the failed practices that left AA bankrupt and no one cares, the last flight was another incompetent flight waited 3 hours and 45 minutes at the gate on board the plane because the caterer took all 4 trash cans - REALLY! If my job did this continuously we would be out of business , the issue is deeper than just late flights, please call or email me anytime if you want the 300 excuses I have been giving just this past year
ROB3K9 - Worst rewards program ever
save your self the disappointment and go with another airline . Their rewards program is the worst out there . The bonus points you get when you sign up won’t get you down the street . I spent 20k on their credit card and after getting the points plus my bonus sign on points I could barely get a round trip ticket to two states away . They also charge $80 for each ticket you use rewards on. I looked at a $97 dollar flight and they wanted me to use 12k points and pay the $80. Unbelievable . I also have jet blue and their fee is only $14 and their points go a lot further.
Mr. Rene Pinon - Disappointed
Ticket was purchased via points. Your agent scheduled my flight back with a 12 hour layover, ridiculous! I was under the impression that loyalty mattered, you don’t give the worst case scenario flight plan to people using points. I don’t expect AA to respond or even care, I will continue to use the airline because I have to not because I want to. I will however at every corner not recommend you and avoid using you, I knew I should have gone United, at least I get to walk away and know that I have learned something. As I sit here at customer assistance desk in DFW waiting for all call, because the agent was of no service, I see people switching flights for $75, yet that courtesy is not extended to me, as if I am not a customer, makes no sense! Just got offline with you 800 number and they worse than the live person at your “customer assistance” desk
NPR fan in NC - App is helpful while traveling
I have the app set to give me banner updates, so I always know if there is a gate change or a delay. I love being able to tap the gate to see a map of the terminal; I know exactly where to go to catch my connecting flight. American lets you use on-board wireless for free when checking the app. This most recent round trip was great in terms of service, so I think American is really trying. I have had service issues in the past, but I digress. The app also lets you track your bags so you can relax after getting on your connecting flight when the app tells you your bags have been loaded.
cjw5027 - Don’t rate the app based on your flight complaints
I’m a frequent business traveler and find this app very intuitive and easy to use - it is a great centralized area of information (even going so far as to integrate travel time estimates based upon traffic to get to the airport).
This is a great app - don’t pay any attention to the haters. I think too many people are writing a review here after a poor flight experience - which is completely unrelated to app design.
I wish that the mileage would update faster than within 48 hours-ish of flying, but this is a function of their database update policy more than the iOS app itself.
nuecey - Ok but the app kept me calm
Just was disappointed on the way my trip went. Tried to book on line and was given lots of different prices. Finally reach a human who book the flight. But I did not proofread the status 15 hours to Seattle (my fault). Name some how was put in two different accounts. Finally thought I got that right. When I registered for this app. But No the spelling of my name appears on the ticket wrong but every thing else is right. As for the app it kept me calm on the 8 hour layover. Because no help but the app. Thanks. I hope I can enjoy the rest of the trip LaShunda Walker
Kplan23 - Frustrated
The anxiety caused by airport travel has only gotten worse over time. I was excited to not have to print out paperwork and constantly be concerned about loosing it. The app is unintuitive for casual fliers. The check-in kiosk would never read our QR codes so I was glad we always printed out the paperwork. Very frustrating and disappointing that app didn’t seem to work.
Eventually an airline rep told us with the electronic boarding pass we could bypass the kiosk and go straight to TSA Pre-Check. We wish we had known that on previous flights. It will be timesaver on future trips. I’m very happy not to have paper documents to keep track of!
I can’t speak about how it handles flight delays or gate changes.
The iMessage portion of the app is unnecessary but adds a little fun back into travel.
indygal83! - Flight 488
We flew 1st class from Honolulu to LAX and had an additional economy leg to Indianapolis that when we purchased our tickets was going to depart at 8 am. The LAX to Indianapolis flight has been changed/delayed 3 times. When checking our bags at HNL, they told us that they couldn’t check our bags straight through to Indianapolis, that we would have to retrieve them from baggage claim and then recheck them. We don’t understand why since we immediately rechecked them as soon as we retrieved them from baggage claim. By making us recheck our bags, This caused us to have to go through TSA checkpoint again. In addition, flight 488 has been delayed several times ..at the time of this writing, it is over a 4 hour delay...which is too long. We choose the flight that we did so that we wouldn’t have a long layover after the long flight from Hawaii.
DKorne - Close, but ugh
Can you please make the confirmation number for a flight easy to see?!? Even staff at the ticket counter could not find it to try to help me with check-in and got frustrated...all to just so you can verify if my bag is small enough to fit under a seat before I even get a boarding pass because of the new cheaper fare option restrictions of online check-in. One more reason added to the list of why this airline is ranked behind the competitors and why other professional travelers often agree with me in that “ugh, American” sentiment that goes beyond the app. On the upside, good in-flight entertainment experience that doesn’t require a secondary GoGo app as Delta’s does and notifications have been well done.
EngineeringType - Good info and easy to use
On a recent trip with multiple connections, this app provided good info on all those flights, the gates, and internal maps of those airports, including step by step directions for getting from arrival gate to departure gate (big help to us in LAX and DFW). It updates info such as gate changes fairly quickly when you turn off airplane mode on your device between flights. We used it to download our boarding passes to our phones in advance, and used those at all the gates. Would be nice if this app also included accurate info about meal availability for each flight.
JohnErtekin - Login Errors
This app would not recognize my saved password. I tried to put it in by hand and still no luck. I recreated the password and it allows you to log in during that process but when you go back to the app the new password does not work. The only way to access is to constantly recreate your password. This NEVER used to be an issue. I expect a company of this caliber to put out tested flawless updates. The fact that something gets pushed out and has errors on this level is simply unexpected and unprofessional. Come on American... show us you are who you say you are!
1gamesaddictions - Pleasant Flight but
The flight was pleasant ; however, the service was not great. After the pilot made announcement that flight attendants prepare for take off. Male flight attendant who assigned to serve in the main cabin walked by and a female passenger who sat in front of us in 18C had her back seat laid back and he ignored us regardless of my husband and I waiving at him to correct the matter. His hand touched the back of her seat and not noticed it was in incorrect position for landing as a professionally trained flight attendant. We landed with her back seat pushed against us and I pumped my head twice trying to retrieve personal belongings under the seat.
I am not asking for compensation but flight attendants should pay more attention to avoid unnecessary incidents. Please let me know if you need a copy of the photo during landing.
pscoulter - Good and getting better
I’ve recently switched to flying primarily American based on the routes I fly most. Especially after reaching Gold status, when more things opened up in the app, the app experience has continued to improve. I love that I can now book my main cabin flight using my corporate card and then pay to upgrade to first using my personal card. The only issue that I run into consistently is that when I pay to upgrade my flight, I always have to re-enter my card details. The UI suggests that I should be able to use a card on file, but none of my payment methods are listed. Fixing this would make upgrading a snap!
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Poaza - Great App when travelling through the US
Downloaded this app on a recent trip to the US as I had multiple flights booked with American Airlines to various destinations.
Found it very useful, as it listed all the flights I had under my booking and would list the next flight automatically when I updated the app.
Also great integration with the Apple Wallet and the Watch.
Must have if travelling with American Airlines.
kerbrown - Not happy complaint
I would like to complain about the staff member ( blond about mid 50’s) that checked us in at Eagle Vail 8th Feb flight 2704) and would not check our baggage through from Eagle Vail to Brisbane Australia and blamed Qantas. Many people on that flight had to exactly the same problem. We all had to collect our bags in LAX and then rush over to Tom Bradley Terminal to recheck bags and go through security again with limited time. What is the point of the OneWorld alliance? 40 years ago with limited computers we were able to Interline baggage when we travelled.
We have always recommended American Airlines but now we are not happy to do this. For something so simple for the staff member to do she made many traveller’s trip stressful. As we visit this area every year we have never previously encounter this problem.
scott..p - Clunky logic
App has issues we have 4 of the same phones all have the same iOS version and the movies wont play unless you played the trailer first (or at least started the trailer then selected the movie ) was not an issue on older phones.
Peterthebirder - Good flight
Got in early and was given a comp upgrade. Nice flight to DC.
BrisSaffer - Klunky, slow ........ so I listened to music instead.
Meh, I gave up half way through and listened to music and read instead. And slept.
Really AA? How much did you spend developing this? 🙄
Drew038 - What about one world members
As part of the alliance, surely you can allow one world members access with their membership number. I am one world emerald and us AA quite a lot.
BearSyd - One World members
This app would be better if it allowed One World alliance members use their membership numbers, not everyone who flys AA wants to join the AA program...
Ginow 467 - Could be better
Would prefer not to have to log in to retain trips details entered into the app. One world members shouldn't have to log in with AA number.
QFF concern - Lack of usability for One World non-AA programme members
I am a long term One World customer and member of the QFF programme.
This App seems to only allow AA programme members the ability to store AA flights into the app ... and prevents members of other One World programmes from doing so.
Can this facility be added?
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Scotland777 - Very nice! (Minor check-in issue...)
It’s clean and does what it needs to. Departure delays show up immediately, with notifications.
When checking in for a 2 leg flight connecting in Miami, as a Canadian, I had to put in where I was staying in Miami. Oops. I put the MIA airport address, and everything worked fine after that.
Albert Kramer - Entertainment on huge download
When boarded you find out that you need an App that is over 100MB to watch entertainment. So only option is to download over mobile internet which is expensive for roaming travelers. This should be made available via the WiFi. Not well thought through.
Transient_Tartarian - This is a terrible app 👎
This is a terrible app 👎
MrFredPret - So bad
I’m flying woth Delta or Westjet in future because you can actually check in on their apps.
Also, the American Airlines deaktop website is even worse!
Dakopski - Poor scanner and no option to add luggage
Poor scanner - had to correct my first, middle and surname.
After checking in, no option to log back on and add luggage.
elgalu - Waste of time
100 MB and only wifi download. This is ridiculous. Took for ever to download it using my on my data plan. On board you can not getting through the WiFi (wow!)
LA1974La - Crap!
I travel a lot for work and have apps for several airlines. I have never experienced one so poorly developed. There is no auto fill and the app wouldn’t move forward because I forgot to enter a field, which it does not highlight what you missed. Then when I finally hit submit I get an error message. What a waste of time.
Universal eskimo - Can’t select a seat
It’s bad enough that with AA, you need $$$$ to select any sort of seat..... but you can’t pay for this seat in the app because it only accepts a credit card with a US billing address! Why is this app even in the Canadian App Store?
flyer not heartbreaker - Terrible
I can't buy tickets from here!
Jeremiah Gagnon - Tf?
Download is taking hours
Jshdianlwbdb - App stuck downloading
App stuck downloading, no way to restart, resume or stop it.
displeased in norcal - Fail
App is able to search for and find available flights and show price, seating, cost, etc. unfortunately, it no longer seems to support actually booking and paying for flights. After the confirmation screen, select continue to pay, only to be rerouted back to the original search. Tried half a dozen times... same result each time.
Too bad I can’t give 0 stars. :(
PO'd at american airlines app - Garbage app
After all information is entered.. 3 times after repeated glitches.... finally it accepted data..
A credit card was entered..
But the app won’t allow POSTAL CODES.. only Zip code... it can not reliably scan the credit card.
Hence no ability to make a purchase of upgraded seats..!
Fields all exceed the screen margins...
Overall I would rate it a -10..
UNITED Airlines app... KILLS this amateur app
3wheels4me - Where in the world is Canada on the app
I seem to find every country here but Canada
Makes no sense to use this app til it’s fixed
nosnobunny - Site freezes
I just downloaded the app but can’t use it. It keeps freezing. Argh!
D-SquaredLovesToast - Works great with apple watch
This app has always been useful to me. Got an apple watch mid May and used easily within a week on a flight connecting through DFW. Fantastic to have boarding gate info etc on my wrist instead of fumbling with my bags, iPhone 6+ etc while riding escalators, skylink/changing terminals, going through security etc.
Rayliotta - Poopy app
Dis app poopy
RTGL - Bad
Wow, this is terrible! It just doesn’t let me in, there’s a bug with the password, it doesn’t matter how many times I change it, when I try to enter by the app it never works.
Cromartie79 - Failed checkin
Very bad experience trying to use this app to check in for a flight. After scanning my passport, I had to modify some fields that it did not appear to pickup properly. My checkin failed and it said I had to check in at the airport. Contacted phone support and they informed me that because of the bug causing the passport scan to not function properly, I am ‘blocked’ from checking in online or from the app and can only checkin at the airport.
Dan from Canada - US residents only?
Like the app in general, does the job except for seat reservation n upgrades. Cannot enter a Canadian address (or any other than US).
virgule214 - Can’t submit + purchase not optimal for Canadian
Tried to join AAvantage. Got to the end of the process but could not submit with my iPhone X. Did my purchase as a guess, got to the end but could not buy my tickets. Had to redo everything in an another form.
Chiaki Nanami 88 - It’s okay I guess
The app isn’t abysmal, but the airline is, while I have avoided using most of the app’s functions because I enjoy my sanity, I suppose it is kinda helpful to know a few minutes early when my flight is going to be delayed for 4 hours, the terminals get switched thrice, the flight gets delayed for another 6 hours, and then the flight gets cancelled. Although considering it’s American Airlines that’s basically a guarantee to begin with. This is why I fly Air Canada
alirizvi75 - Useless developer
I typed in my first and last name and it kept giving me error messages: “Only letters, hyphens... (etc) are allowed.” Tried it several times. Letters only. Then scanned my passport, it got all the data in, then gave me the same error message when I tried to proceed. Couldn’t check in online, which is not good if you’re in a rush to catch a flight.
pacman280 - Above average
Surprised to see such negative feedback. I use 4 different airline apps and this is above average.
pstanley@shaw - I wouldn't bother downloading
This app is just horrible. It freezes up so much you can't even fill out forms. Get a paper boarding pass.
Bull.Sht - This app is terrible
That says it. It order dates day,month,year - but I can’t set the proper day and month until I reset year! Why?
Asks to double enter passport info! Why?
I can’t enter my Nexus card! Why?
Just another way American is a horrible airline. If my customer hadn’t booked this trip, there is no way I would be on this airline.
SilverFox1515 - Self centred !
Please realize that we are NOT all US citizens!!!
Tarinalynn - Missing "Province" as option in check in.
The check in process within the app allows me to specify that I am a Canadian resident with a Canadian passport and citizenship. However, upon entering my address, it requires a state to be entered and does not have a text entry option or any Canadian provinces.
ArcticBanana - Can't check-in
Doesn't validate the password??
arsindelve - Useful
I have never used it for booking travel (I like Expedia) but when I'm travelling, this app is indispensable. Puts everything I want to know at my fingertips.
Sweeney35 - So far so good
Just downloaded the app for flight information, I usually don't fly American, but am connecting through them today. Fantastic app, head and shoulders better than Air Canada's, easy to navigate, very attractive and smooth interface and the wealth of information it provides is excellent. Also missed my connection due to a delay in Winnipeg and the AA staff were a breeze to deal with. A1!
ChapmanStick - Good app needs update
Doesn't support Canadian credit cards.
Strobs - Form over Function
Sure it looks modern, but the usability is nearly non existent. I consistently find myself lost, on broken pages and unable to even obtain a boarding pass. If you want an application which looks great, you're nearly there. But if you are looking for any functionality at all, try another carrier. Somewhat of an embarrassment. Where was the QA team on this one?
Ndsncnc - Can't paste into the password field
A conscious decision.
It discourages the use of password managers and encourages bad passwords. It's a silly decision in 2016.
DeryckBee - Looks good but not functioning
I can't add or search my confirmation number I hope I don't have to print everything 😡
spandas - Worst
Forms loose fields, submit does not work
After asking for country of residence still gives US states for another country
Pierrerion - Crashes after updates
Crashes after updates And wont launch
Krakatos - Can’t check into U.S. to Canada flight
There appears to be a bug present which is troublesome as I’m a frequent flyer between the U.S. and Canada. When flying a U.S. to Canada flight, e.g. Chicago to Kitchener, I’m unable to check in using the app. The app forces me to enter a U.S. temporary address even though I’m departing the U.S. and I’m a Canadian resident, before the confirmation button appears at the bottom. When I enter some address in, the button appears, but when I click on it, I get an error saying that I have to provide the address, which I just did. I can’t proceed. I have to go to the American web site to check in.
annielussier - Ne fonctionne pas
Sans compter qu'une charge estapparue à mon compte PayPal et je n'ai pas réussi à réserver de vol.
Lothann - The worst
Worst experience ever. Forms don't works. For instance, they ask to enter the passport number, but doesn't not allow letters. Bravo! You really now how it works.
FMaranhas - Top of the line
Best app for airlines
Sonia-So - FRUSTATING!!
AA IOS app no longer support iOS 7 (i have an iPhone 4). I travel every 5 weeks with AA! :-(
Six0Seven - Frustrating!!
This app won't find my flight reservation! It just lingers saying "loading" after putting in name and record locator. No point in this app if you can't even look at flight details
Mr.Pig - This App just got better
The addition of incoming flight information is genius. This is how you take an App from GREAT to AWESOME!!
Good job AA!
tuesdaythefifth - How do you check in?
Can't figure out how to check into my flight and load my boarding passes into passbook with this app.
Manoj Balani - AA app keeps crashing!
I use this app a lot for booking tickets and holding tickets, but the latest update completely crashes every time I choose "book tickets" from the menu.
ContactoEcuador - App doesn't let me log in
the last update doesn't support 4th generation iPod and doesn't work at all !!!!!!! Terrible not everybody changes to the latest equipment so why limited to iOS 7?????
CornelG - horrendous
like their service: incomplete, full of errors, unreliable
LMH71 - Won't recognize record locator
rozflyer - roz
I got tis so I could track my flight and be updated while at airport, it stinks i sure hope they can fly better than this app works, cant get my flight number in or the flight date or anything!
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@GeorgeTakei Trump Steaks, Trump Airlines, Trump University, Trump Presidency, Trump "News". A legacy of failure. At least the last one won't cost over 300,000 American lives through mismanagement.
Overthinker : Level +1
@Paulagu05497953 @Sandra_I_Erwin Because it is. American Airlines got $4.1 billion in bailout grants.
LAX Flight Radar
American Airlines flight #AAL742 spotted at 29,600 feet!
@WeNeedPlaymakrs You too. You would have loved the Phish NYE show in 2003 at American Airlines Arena that I went to
WJST Jet Set Radio
Now Playing Live On WJST: Everybody's Talkin' by Spanky And Our Gang // American Airlines Popular Program Vol 67 (Single) WJST Jet Set is available on Alexa! Enable the WJST Jet Set Skill, Ask Alexa slowly to play WJST Jet Set!
@ewarren The way to make the people happy starting January 1 is open up businesses restaurants hotels airlines and the people with underlying illnesses regardless of the age they stay home just an opinion you are destroying American self-esteem
A. What is this?
B. Why is there not an Nsync American Airlines video?
LAX Flight Radar
American Airlines flight #AAL4 spotted at 775 feet!
Joy Of Trivia
This day in 1964 British Field Marshal Henry Maitland Wilson died Egypt, Libya, Greece, Middle East
This day in 1970 the CAB allowed American Airlines to purchase Trans Carribean Airways and Northwest Orient Airlines purchased Northeast Airlines
american airlines sucks for over selling flights, letting my carry on sit in the rain, losing my bags, and then upon receiving them, noticing that my jean jacket has a huge wet spot on it. don’t even @ me american airlines it’s about to get a right big diddly innit bruv.
LAX Flight Radar
American Airlines flight #AAL162 spotted at 14,750 feet!
Rose Colombo aka Rose4Justice
A MUST WATCH VIDEO OF HOW BAD THE AIRLINES ARE NOW TREATING AMERICAN FAMILIES -
LAX Flight Radar
American Airlines flight #AAL9706 spotted at 15,525 feet!
LAX Flight Radar
American Airlines flight #AAL2289 spotted at 27,950 feet!