Enterprise Rent-A-Car App Reviews

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App is great, but…. The Enterprise app itself works very well. I use it often to book reservations and appreciate that it is quick, easy, and functions without issue. However, what I do not appreciate is the Enterprise reservation system that doesn’t tell you when cars are not available, but still allows you to book a reservation. This has happened to me a couple of times before and it is incredibly frustrating. I now call ahead of each pickup to ensure my reservation still holds true and there is a car available for me. Enterprise, please fix this so people can book without worry.

Customer service. I am writing not to make a review on the app really but I want to make a review on the customer service in the locations I use. I have rented over 10 cars this year from you and I have tried to gain information by calling the sales person at the locations . All they do is direct me to online or the app. I really needed help in trying to figure out and upgrade and redeem my points and it was dis heartening to try and give business to a company and be practically turned away because no one can help me only the app or online can . I’m in retail and I’m not sure how many clients we would get back if we asked them to refer to our website or Instagram page . Just making a comment ! Again - I only need help with an upgrade and to redeem my points Thank you

Me. Nelson Romero. I have been renting cars from this location for the past year and I just have to say the staff here are the most friendly and courteous staff in all of Atlanta area. Their customer service is like a Chick-fil-A. Always smiling always willing to help always going beyond their needs I appreciate them so much and I will continue to only rent from the Stockbridge Georgia Atlanta area best service ever.. if I am rate them 100 stars I will. Please send them to other Atlanta market to retrain other staff .. lol.. guys please keep up the marvelous job you’re doing.

Unsatisfied Customer. I have rented 3 times from Enterprise in the past 3 months. My 4th time up at the office, they tell me I can’t rent because I can’t prove my address is mine. The same address that they pick me up and drop me off at. The same address that was on a stack of mail (some of which was from the government itself) with my name on it. The same address that’s on my insurance and my license. I was able to rent 3 times before, and suddenly my address won’t verify??!?! My family will now be missing valuable time with my father in law, who was diagnosed with stage 2 stomach cancer this year, because I don’t have a way to get to him without this rental. I reached out to Enterprise Corporate the day of the issue, and have received no response- it has been 4 days now. Thanks, Enterprise for choosing the worst possible time to be rude and decide I’m not worthy of a rental.

Phone Agents Do Not Communicate w/ Onsite Office. I called several times attempting to notify the SLO airport office that our flight was delayed by 2 hours and asked for an extra 2 hours. Phone agent was polite and assured us that we would be an extra 3 hour FREE grace period. When we checked in the car we stupidly agreed to get the receipt emailed to us instead of immediately checking it for accuracy. The next day I realized I was charged for an entire extra day, even though we only kept the car 1.5 hours. The phone agent assured me there would be no additional charge - not even an hourly one, but the guy charged us an extra $55. I emailed the bill to customer service last week and no one has responded to me. This is the first disappointment I have ever received with Enterprise, that’s why I didn’t give a lower rating. I hope they rectify this issue.

I NEVER rent from any other than Enterprise.. I travel several times a year. When I do so, it is generally a destination where I seek to take advantage of an exotic car rental. My contention is that if you are wanting to ride in style, look no further than Enterprise. My rentals have been different Mercedes models, a Porsche and several Corvettes. Be certain to have your private insurance to be top tier with a small deductible. Also, a major credit card that will absorb several thousand immediately. Generally, 2k is a “hold”. Returned to your card when vehicle is brought back in the condition of which it left. Super friendly and extremely helpful from West Palm Beach, to Miami Beach, to San Diego. I can always count on them to help make my trips memorable. Enterprise has never done me wrong, and I am dedicated to their brand..for life as a result.

Lost and found. I rented a car for travel and left my $50 dress coat hanging over the seat. As I sat in the airline,I realize that I was missing my jacket.I called back immediately with my rental number and was given the runaround of what department I needed to talk to. Once I spoke with a representative he informed me that they would check the car for my coat. To my surprise my coat did not make it to the lost and found. I was not offered a discount, a refund, nor was I informed that they checked the camera of where my car would’ve been setting to see that my coat should have been removed by their representative which would’ve been proof that my coat was in the car. If my coat was not removed from the car, that meant they did not clean it well and the next people drove off with my coat. I was so disappointed with the process of lost and found! Unfortunately there was not something in place to figure out where my coat was at right away. I mean really, how many people would called back about the same thing about four times speaking to multiple people if they really did not lose a nice jacket !

Skippermeow. I traveled in my job for years, my first and most often choice was always enterprise car rentals. In addition, when I purchased a near new pickup truck last year, I went to enterprise after finding a brand new pickup wasn’t such a great deal for my purposes. I purchased a enterprise used truck, saved nearly 15,000 over the best deal I found from dealers. I love my current year truck, my biggest drawback is my wife prefers the truck over our other car, she formerly drove. I think her next car will be a truck! Thanks to the hundreds of employees at enterprise I’ve dealt with for always being so nice.

Customer service. I would like to start by saying all the staffers are a one are very courteous, professional, and concerning to customers Way to go Enterprise. There is one professional customer service representative by the name of Lacy. Lacy literally have literally seen me walk in before I even see her and say hi I will help you over here. Also because I have come in from a Trip are have family members come in to Denver and rent a vehicle. It makes it simple quick and easy to get in and out because everything is already set up so again 10 stars for Lacy and other representatives Way to go, Enterprise.

Enterprise in West Seneca NY. The gentleman that work at this enterprise, Phil, Christian and Nick are the greatest employees at enterprise. They are always courteous and always go above and beyond to accommodate my needs. With every reservation (and I use enterprise twice a week) I never have to call them to schedule a pick up. They have the two gentleman Bob and John that maintain the vehicles as far as cleaning them, arriving at my house 15 minutes prior to my reservation time to give me a lift to their office to pick up my reserved car (which I would like to add that they are also great employees that work there.) I’ve been using enterprise for well over 4 years now and this is by far the best enterprise that I have used. They are always 100% on their game and it’s a pleasure to have each and every one of them take care of my needs. I hope this review makes its way to the corporate office, and if it does- you guys have a great team on Orchard Park Rd in West Seneca NY!

Great Experience. Enterprise provides a great experience during checkout and check in. Friendly, extremely quick, perfect. Only one bad experience with a checkin, out of like 50. The only reason the app doesn’t get 5 stars is although the app is quick and easy to use, it does not reflect the proper inventory for their franchise locations. When I have booked vehicles through the app even through it lets me book that vehicle type when I get to the location that vehicle type is unavailable. If the app just showed the up-to-date inventory I may have selected a different location to get the vehicle type I wanted. Other than that 1 item, Enterprise has been a great 5 star experience.

Shehde Abumayyaleh. I had bad experience with Enterprise specially in Düsseldorf airport. First time I rented a car they changed it twice, they gave me KIA first then they change it to ford then the ford needed maintenance then they change it to other ford, and I made it clear to them that I’m not going to take KIA again.. Second time I had very good experience with the people in Frankfurt airport, no problem with the car at all and I explained what happened with me to the manager, she said that they are sorry and she gave me free upgrade for the next time.. Then in Düsseldorf airport again, they gave me KIA and the employee was very rude, when I told him about the upgrade and showed he that the manager wrote it on his business card he said go back to the manager and let him give you this upgrade, then he said sorry we don’t have cars, then I found out that they have a lot of cars, they said it’s all taken, so I had to take the KIA and change it after a few days..

Love It!. Enterprise always makes renting a car so easy. All those super cheap budget rental companies have left me frazzled after every rental experience. I’ve always regretted it. Since using Enterprise, I never want to go to another rental company again! I love how they pick me up from my house for free, and always in the vehicle I’ll be renting, so I get a preview of what to expect. The process is the easiest and fastest ever- and the price is always what they said it would be. Never a hidden charge. The app fulfills every possible need, and makes it so easy and simple, a great-grandma could figure it out! Great job, guys!

Car broke down. Enterprise left me stranded when the car I rented broke down. They sent a tow truck to pick up the car but the operator refused to replace my rental, saying the location (just 20 minutes away) was closing in 2 hours. So I was left stranded with no car. It took another day and a call to their 1-800 number to get the rental agreement canceled. I was promised a few days free rental for my troubles but that never materialized either. A regional manager was supposed to call me but never did. I got no apology for anything. I had rented over 100 days in the last year. But I will go to another company now. I have one rental left when I return from my trip then I’m done. I’m beyond angry at this point!

Yukon Reservations. I am sick and tired of your screwed up app. And making and having reservations CONDIRMED on the pp only to have them close me the next stab and say no car re bailable. The availability of cars to rent at this location is abysmal. They have a horrible record. You set up a reservation on the app only to have them inevitably call you the next day to say they have no cars to rent. This happens with such high frequency that there is a problem. In my experience, it doesn’t happen at other locations. Just here in Yukon. Why no cars to rent??? This happens way too often. This is a problem of long standing and because it’s a problem of long standing one must wonder why hasn’t corrective action taken place. Why don’t they get in other cars to rent like other locations. This is a car rental place that chronically has no cars to rent.

Enterprise App appraisal is great!. Since I started using the Enterprise Rental Car app in Dublin Georgia a couple years ago having to travel out of town sometimes twice a month to traveling to Montgomery Alabama to take care of my 93 year old mother with dementia and using Enterprise of Montgomery, I have always gotten professional treatment from the employees and for the most part they have always been very helpful to me in many ways. Also having the benefits that having the app provides has been a great help to save money as well as making me feel that no matter the reason for having to rent a car, I’m covered by the best car rental company available in the nation. Thank you so much Enterprise for the treatment learned to trust and enjoy. Sincerely Edward Sealy Jr.

Previous rental. The vehicle I was given smelled like smoke. Floor on driver side close to gas and brake pedal had a big hole in the carpet/rug. The lever to adjust seat height was broken, it just dangled in place. There were crumbs or paper debris on the console and where the gear shift is. The guy cleaning up tried to get me the car asap but it could of been cleaner inside except the smell! Made the appointment for 9 and left by 10. There were only 2 gentleman assisting customers and they clearly needed 2 more to help with the line and I overheard them say they don’t have enough cars. I’m thinking the location or they just don’t have the number of employees needed. I do a lot better at the West Orange location but this one in EO I can walk to in 10mins. Wish Enterprise could get awesome employees at this spot. They stay busy and I make sure never to be in a rush and always make a reservation. My Go To has always been Enterprise even on vacation in PR. Bought my second and third vehicle from your location in Clifton when they were open. Still have the 2012 Dodge Caravan.

Preferred rental company,but recommending some ap improvements. First, I love Enterprise. Every other company I have used has resulted in some horrible, but I’ve never had a bad experience here. I would like to make a recommendation. If there isn’t inventory of a specifically selected vehicle at the selected shop, can it gray it out? I tried to rent a truck for moving purposes after hours yesterday, and got a call this morning informing me they didn’t have any. The agent was super professional and apologetic, and I was able to find one in a different town, but if I had known there wasn’t inventory I’d have made different arrangements. Otherwise, I have only ever had awesome experiences!

Satisfaction guaranteed !!. I’ve always rented vehicles from many different vendors however for the last five years I’ve chosen to use enterprise for the fact that they have qualified representative and they make you feel at home . Most recently on the 2nd September I rented a compact suv to take my family to NC and had issue with the vehicles tire keep loosing air made a few calls to support but was disappointed with the out come. When I returned the vehicle I then began to communicate with the office where I got the rental from and spoke with the manager Mauricio Ortiz who was very helpful and when above and beyond my expectations to resolve my displeasure with the tire issues. My hat’s of to a company that wishes to make it right . To all involved thank you ..

Fix Your App. It’s been more than two weeks now and you have not fixed this issue: When I logged in to my Enterprise Plus account and try to access/open my future rental reservations - I could not do so. It’s always telling me, “We’re sorry but it looks like either our services are temporarily offline or you are not connected to the internet. Please check your connection or try again later.” The word “temporary” is a misnomer here because it has been two weeks ago since this message first popped up! If I needed to modify or cancel my existing reservation I had to go to your website. So tell me what’s the use of the app?

Left high and dry without a vehicle. I’m very unhappy with enterprise. Our flight was canceled on two separate occasions and our third flight had us landing in Philadelphia rather than Allentown (about an hour away). I tried to rent a car for the Philadelphia airport to get us back to our car an hour way at the other air port and turns out they don’t have a single car that can be returned at a different location. Ive never heard of a rental car company that doesn’t let you return a car an hour away in the same state. Keep in mind they have plenty of cars for rent but they just can’t go anywhere outside the area. This was the first time I tried to use enterprise after the pandemic and it’s clear the company is a shell of its former self. The app did not clearly indicate that rentals were only one way and we could have made arrangements if things were organized well and the company was managed appropriately. Stay far away from this unreliable company.

Best Place to rent a car. I like to rent different cars when I travel to experience something new. The team at enterprise Jason Blvd is always so helpful and they have even made recommendations on cars I might like. I have rented everything from luxury to economy. They have been clean, well maintained and fun to drive cars. Try the BMW convertible or the mustang convertible for fun!!!! When I travel with my family they always make sure I choose a car with enough room. I believe this is a location where they train management but if I am wrong it should be. Best customer service ever and the ap makes it so easy to choose what you want , make your reservation and you are out the door in no time.

Westerly RI location. Good evening and happy Thanksgiving. I wanted to make sure I sent a note to corporate to recognize Michela at the Westerly Rhode Island location. I rent cars from you almost weekly and she has been phenomenal going out of her way to meet my demands to make sure I get out the door as quick as possible with my busy schedule.. I don’t always see the customer service texts on time to give Michela her review she’s a five star employee and a true asset to enterprise. If you can, please let her know I reached out as I miss some of your customer service texts in the past. Do you even universe giving I want to make sure I sent a note to Corbett to recognize my location I rent cars from you almost almost weekly and she has been phenomenal going out of your way to meet my demands to make sure I get out the door as quick as possible with my busy schedule. I’m assuming you know she’s a true asset, but wanted it to be in writing. Regards Mike Thomson

The company that picks you up?. Why can’t you request pickup when you’re making your reservation on the app or online?! If I make a reservation on the phone I can request a pickup, but even then I’m usually reserving a vehicle not available so they usually call me to refer to another location and not because they’ll be late to pick me up. So I’m still having to call to wait on a pick up or search for an available rental. Since you can make reservations still when they have no vehicles available apparently. Every time I have to call before my reservation and try to get in touch with someone at the office to get put on the pick up list. And most of the time I don’t get picked up until after my reservation time, which is a bit irritating. I rent from enterprise all the time and always need to be picked up. It’s inconvenient and annoying that I have to go out of my way to contact a human person that can help me set up, being picked up.

ERAC great! ... App? Mixed bag.. I have always had a good experience renting from Enterprise Rent-A-Car. Sometime I could say it was an excellent experience. I’ve occasionally rented elsewhere, but usually regret it; either the car isn’t maintained well or the service is wanting. With Enterprise I know I’ll get what I asked for, or sometimes something better. If there is a problem, they are quick to find a solution. ... which is why I’m confused by the app. I wanted to extend my current rental, but the app says I need to contact the local branch where I rented from. When I click “call” it dials the toll free number where my option choice of “extend current rental” gives me the same pointless instruction to “call the location where I rented from.” I had to look elsewhere for the number, the app had it, and click on it. If the app knows where I rented from and has the number, why didn’t it offer that to me when I clicked the option to extend my rental? Small glitch, but one that would have saved me 5 minutes wasted on the toll free line.

Easy peasy. My first time as a Grey panther using the Enterprise App. Very easy to maneuver to get the class of car and good date and time. All the details were in the vehicle selection. I was made aware that I would pay for miles driven if I took out the cargo van. IDK this factlet. I chose not to use my Enterprise plus points but was given the option during my future rental. I did ask office manager for some help in vehicle sizes standard vs intermediate. He was easy to talk to and I returned to Enterprise App and was successful in booking my reservation at the Alhambra site. Thank you Alhambra . Jeremy, Shawn , And Ethan for picking me up last rental!

Currency exchange rates can really screw you over!. Generally, I really like this app. It’s straightforward and easy to use, and you can quickly make reservations, alter existing ones, etc. But I noticed when I used the website on my laptop that several prices I received for different price quotes of my upcoming trip seemed far less than what I was given on the mobile application. So I made a reservation on my phone using the app, and I was quoted $557 for a two week rental in an economy car. When I went to the website and made the *exact reservation*, I was able to get a standard car for $470! I live overseas and can’t get the app to change my currency from the British pound sterling (also, I live in Ghana so the GBP is irrelevant anyway) to US dollars, so perhaps something got messed up in the exchange rate conversion to USD. But a difference of nearly $100 is ridiculous! There has to be an error. I’m glad I went to the website to straighten things out. So two big issues for me: changing my preferred currency on the app is seemingly impossible (even when using a VPN connected to a US server - AND the desktop website has my profile currency as a USD, but not the app!) and the rates vary between the website and the app. Not a fan.

Charged an extra $300 for changing a time 5 minutes after receiving confirmation email. I have been trying to get in contact with ANYONE for the last 1.5 hours. I understand that it is “after hours,” but for a company that charges by time.... it’s astonishing that you don’t have a 24/7 customer service line. 5 minutes after receiving my confirmation email, I went to go change the time (from noon to 6 PM). The price then jumped by $300. A Facebook “representative” told me that you get charged extra for reserving a pick up time closer to the actual pick up date. I’m not sure how 5 minutes warrants $300 extra dollars... or even 6 hours. That’s nearly 1/3 of the price we were already going to pay. Regardless of the reason, this is completely unacceptable. I am absolutely disgusted and will be sure to share this experience with everyone I know.

Your APP. I keep using Enterprise even though the last several times they’ve never had the car class I reserved available. After I drive away I always just feel lucky I was able to get a car. I travel a long way to Mphs from California and with enterprise they at least always have a car for me to drive off in and I end up feeling lucky for that. It does not seem right though that when I get there they never have the car class I ordered. But when you’re coming from as far as i do I have to rent a car and enterprise always has one. When I rent from enterprise i get the feeling that they think they’re doing me a favor but it should be the other way around right? You may ask why I don’t try another company? I did try hertz the time before last but there was drama there too. So even though renting a car at MEM is nerve racking, I have to have a car and enterprise and I eventually work something out. Doesn’t sound right though huh? Oh well, coming all that way I have to have a car. I don’t know if this review will hurt me. I guess we’ll see.

HORRIFIC SERVICE! WHAT In the WORLD!. I was on hold for 16 mins before anyone picked up. I then spoke to rep about picking up my car to tow and bringing me another one. Tow company called me right after hanging up with rep and said he was coming to pick up car, but didn’t have one to bring to me which was a waste of my time and the Tow guys time. I’ve now been on hold again for 13 mins waiting for another rep to pick up. This is absolutely horrible service. To top it off the rental I was given had a bad tire and the the tire pressure light kept coming on. I took it to one location and he over filled tire to 40. I took it to a second location and they told me the pressure light comes on sometimes due to weather which didn’t sound right, but I went along with it since she is supposed to be the Enterprise expert. This has been a terrible experience. I am now at 20 mins on hold without anyone anyone answering. This is absolutely horrific.. Now I’m back on hold for additional 40 mins and still counting and for some reason I don’t think my rental is being sent to my location like the associate told me 3 hours ago.. I’m calling to follow up, but I’m still on hold.. The service is so bad that it seems as though you’re going out of business..

Ozark Missouri. This rental store is hands down the best I have ever used in all my years of traveling! The staff is amazing! They are attentive, kind and go out of their way to make sure everything is perfect! I have absolute trust and loyalty in them! I had a bad bad experience with the Clovis, NM branch once trying to scam me with a beat up car and thought I would never rent again! I have rented many many times in Ozark and am always treated like a trusted old friend! This is the only place I will get my cars which save miles traveling on my own new vehicles! Ozark and Springfield branches you rock!!!!

Enterprise 🤩#1 Fan!!. I’ve been with Enterprise Auto Rental since the early 90s. They’ve always been accommodating and professional my entire stay as a renter. There are no other companies that has been so devoted in making their customers feel safe and comfortable while driving their autos. It truly is a blessed to be with this company for so long and I’m still receiving the best service. As a previous Northern California resident for over 35 years and now a Southern California resident the service still is 100%. Thank you Enterprise 👍🏼 Tönja ~

Most convenient and reliable service.. I’ve used several rental car companies in the past but found that Enterprise is by far the most convenient and most consistent high quality rental car service. I love how easy it is to adjust reservations as your plans might change and how everything just works as expected - even better than I’d expect consistently. Enterprise must have some kind of special business model that other rental car companies need to figure out!

Best customer service by far!. After trying all the others for years, my wife and I only use Enterprise—why? They’ve just been super helpful, courteous, kind and incredibly reasonable. Their people are nice, smart and capable. And they don’t beat you up over stupid stuff. For example, we had to return our rental car to a different location than we picked it up from because of a snow storm and other issues. Normally you have to pay a huge fee for that but they kindly and easily waived it for us! Didn’t hassle us at all and even smiled when asked about it. They have the BEST customer service of almost any place I have ever dealt with.

My #1 Location for vehicle rentals. This Plano location (near CarMax, Plano Pkwy.) is the Best location I have dealt with. I have been a customer for about 5 years and wouldn’t dream of going anywhere else! The staff is amazing and professional, especially Nik G. and Jessica C.! They know and remember me, and they always make me feel welcome and they take good care of me. It’s always a pleasure to do business with them and I always look forward to seeing them! I use them a lot with my travels, road trips, etc. Vehicles are always delivered to me clean, and in perfect condition. The entire team there works well together to deliver a service that goes above and beyond. Happy Trails y’all!

All lies to get over!. I’m a “Rewards” member and on the app was promised a free rental after my 6th rental. I reached that level and sure enough the option vanishes soon after. Even before my 6th rental I asked the guy at the location about it and he said I would have to call corporate office to schedule with a free ride. That play the app, the physical location and phone reps against each other all pretending not to be knowledgeable about the other to screw YOU the customer. And just for a cherry on top I moved up a tier in my rewards program and now I’m Being charger MORE for rentals! It doesn’t pay to be in their “LOYALTY” program. Try to use a mom and pop who’d appreciate your business more instead of these greedy corporate blood suckers, nickel and dime’n to catch up from the Pandemic!

Enterprise is the Greatest. I’ve had a relationship with them for a long while , and I’ve used their services in a few states . They have been wonderful to me. They are pleasant , and accommodating ,they’re always seeking to make sure I’m satisfied . The vehicles are clean and sanitize and just to make sure I’m safe , most times there’s a sanitation wipe in the car, so if I have any doubt about the effort to keep me safe , I can touch it up myself before driving off. The rates are great and they keep up with my upgrade and opportunities to get better deals all the time. Every time I see or hear of car rental ,I look for Enterprise , it’s the best Rental service out there . Just want to say Thank you to a great group of people over on Atlantic and Bowlan , Eric , Keenan and all the other wonderful people at the Branch .

Beyond irritating.. For literal weeks I have been on the phone for hours a day with customer service or waiting on emails because I cannot login to the app no matter what is recommended I do or how many times I try changing my password (but can’t even get past the submit button) or when the Support Team, who are able to change my password successfully, but when I go in to login with the new information, it still says unsuccessful. I can login on the website, but that does not help when you’re trying to redeem your points for a free rental because you have to do it on the app. For some reason Customer Service won’t make the reservation to use your points either. With my situation right now, it would be an incredible blessing to be able to utilize the points I have earned to redeem the free rental. Just like it would’ve helped the couple weeks ago I was trying to get it. I never had any issues before when I was paying out of pocket for the rentals, but as soon as I want and actually need a rental and tried to redeem with my points now the app doesn’t want to work and I keep having to do the same things over and over and over again and continue to have the same result of it not working because it keeps saying unsuccessful login.

Highly professional rental car service. I have used many rental car companies across US, but I have finally settled with Enterprise. They have a very precise and professional approach towards the service. The staff is courteous and knowledgeable. Their pricing is transparent aided with online app making the whole experience hassle free. The check-in and check-out is super quick. I have found their vehicle clean and good condition. Enterprise usually give you multiple options in a given category. I am used to their Luxury segment and I have many good cars / SUVs to choose from. I would recommend Enterprise to one and all. Thanks Enterprise for making my travels safe and memorable.

Terrible App. This app is not working for me at a time when we are planning a 2-week vacation to another city. Every time I try to log in, it gives me this error “invalid locale,” and when I retry, it gives me another error. This time it says,” sorry, we are having some network trouble.” It keeps giving me this error, and I'm not able login on to my iPhone 13 Pro Max and book my car for this vacation. This has been going on for God knows how long now, and it has been very frustrating, to say the least. I am shocked at the incompetence of the developers of such a big company in fixing a bug like this. How come other smaller car rentals such as Budget will have excellent working apps, and a big company like Enterprise can not? It will be a shame if your developers can fix this for another week.

Outstanding customer service. I can not say enough about the outstanding customer service that has been provided by Enterprise Car rental. From their Chapman Rd location to their Fort Oglethorpe location. Service has been Superior! Wet have been using Enterprise since December 2019 on a monthly basis. When the Covid-19 pandemic hit, Enterprise never missed a beat!! We will stick by Enterprise just as they have stuck by us. Accommodating our personal needs even through our economic downturn. If there was something they could do; within reason of course it was as if we never had to ask- they just took care of it. I never say I love a service provider, but to everyone who we have worked with at both locations- you have no idea how much we appreciate and absolutely LOVE the way you treat your customers! You guys ROCK OUT everyday in my book!! Thank you from the bottom of our hearts for being a truly outstanding company, but most of all, thank you for being. . . Well. You!!

Used to be 5 star. I love this office so smooth every time and has great prices so I’m willing to rent Tesla or more exotic cars sadly my last rental had a hiccup and miscommunication due to cell number mixups and lost communication during the rental my debit card canceled due to possible fraud from the rental even though it was me renting the car with my account then enterprise showed up at my house stating they tried to contact me which I believe them but then they stated they were about to put a police report on me for not bringing the car back. Everytime I have rented with them I always end up keeping cars longer if they are fun to drive and I’ve always paid in full day I do bring it in also fully washed inside and out full tank. But this one time my bank closed on me without my knowledge enterprise tried to bully me and now I haven’t paid my bill I want to cause I need to rent a car but feel they won’t let me now due to this incident

5 Starzzz SouthHolland Team. South Holland is one of my recent fave Rental locations. I’ve been renting from Enterprise fir about 10-12 years now with Hmmnd In being my first love for the very same reasons #Lexxy gives great customer service then onto Indianapolis Blvd#Teddy is a fave there now South Holland is a more recent fave for a year now #Chris (Mngr) whom I heard has gotta Promo CONGRSTS!!! My fry#Mike & the two ladies were awesome as well. I just recently met #Malik at the #SouthHolland Location whom fell right in line with the others there. Giving myself & my brother Excellent customer service as the others U GUYS ROCKS!!!! I rent quite often From Enterprise while I just recently relocated however, whenever I’m in town visiting my children & family I look forward to their great hospitality & warm hearted customer Service 👍🏻🥰

Choosing your class. When choosing your class it is very deceiving. You have a big picture and disruption of the vehicle only to find out this is just an example of the class. When you look at class decryption it is no easily understood what the differences are. If I click the VW Jetta I kinda expect to get a Jetta (unless previous driver was late, or an unexpected thing happened) you need to be more clear on what the differences are in the classes and you need to make it more clear that it is a class you are choosing not a specific vehicle... also the “economy” class was more expensive... not sure how that works. FYI. If I could chose a specific vehicle I would pay much more.... say 20-30$ more to know exactly what I’m getting and to have the comfort of a familiar car or to know I’m getting a car I have been wanting to test drive... I’m not wanting to pick a vehicle only to find out what I clicked on (VW Jetta) was actually a Nissan... May be in the same “class”, but it is not the same. Yall are great. Your people in Athens al are great but I did not like it when that Nissan pulled up and that was the car I was given.

Enterprise App. I travel a lot. Very convenient app. App is lacking in the billing/past invoices abilities. Usually have to call to get a copy for expense reports. Needs improvements but overall ok. Sorry guys. I have to retract the statement above. I went this evening to pick up the confirmed reservation made earlier. But to my dismay there was no vehicle available for the reservation. I left that pickup location & called 800 service number. They rebooked reservation @ new enterprise location. When I got there there was once again no vehicle available. Called 800 number again waited on hold for a supervisor. She said I should call after the specific location after confirmation number was received from app. She says this can happen from time to time @ enterprise. This tells me the app is useless. Good Luck.

Love the Newly Updated App features!!!. Thank You for really thinking about how you can make our rental process so simple to complete. I love how you already know my preferred pick up and drop off location. Setting the date and times is so easy to do now. It used to be so hard to redeem your points before and now it’s a quick click and you update our final price and show us the instant savings from using points. I can go on and on. Thanks Again! It had been about a year since I rented and I am happy with the amazing improvements you have made. Looking forward to more rentals with y’all 💪🏽

No one answers the phone. I’ve tried calling the Southeast Shreveport store on several different occasions. I think I’ve only gotten through one time. It’s frustrating because when you need to extend a day rental, call for pickup to the store or confirm the right vehicle is ready you can’t get through. Worse, many times after waiting for 15 minutes on hold you get the fax line tone. When you call the national number they tell you have to call the actual store number. I value other aspects of Enterprise car rental, but I hope they can improve on their customer service via phones in the future.

Very bad Service and Useless app. Okei so This is the 3rd time I tried to rent cars here! I’m From Anchorage Alaska I tried to rent here because they are cheap prices but everytime I book a car here it says available on the app but when it’s time for pick up they don’t have it on their lot!! This is useless better off going to their branch in person so you can see but there you go there you don’t have much selection there is literally nothing much to choose from! Especially at 510 E International Arpt Road!! Shouldn’t Advertise or start a rental place if not enough options and every time always nothing available for something that you want or you need and in every location got different prices? And security deposit. I am sorry but I tried to work with this so called Enterprise Rent-A-Center but everytime nothing available.

Bad receptionist. I had a very bad experience trying to rent a car . I always rent a car with enterprise but last Friday ( I landed on Saturday at 12:30 am from the airport to the office at lax I got to the rental office at 1:30 am the shuttle took forever to pick me up and my nightmare began there. The line was very long it was the Labor Day weekend which I understand, but I did my reservation 3 days before and I thought everything would be ok but the girl who was helping me , she spend 2 minutes just to let me know that I couldn’t rent the car at this point it was 2:45 am, I was waiting for my turn to be called for nothing . I always rent a card with my Visa card never was a problem at the airport office and now I switched to a different rental car , people who work at enterprise should be nice and helpful, managers too.

Yukon Garth brooks rental place. Brady Bates, the area manager at the Enterprise Rent A Car on GARTHBROOKS boulevard in Yukon, Oklahoma, has been very awesome ! He goes above and beyond to help ALL customers! Personally , I have watched him and observed his excellent customer service under pressure: yet , calm , smiling , explicitly explaining enterprise rules on insurance, smoking etc ! All rental cars very clean ! Good crew at this location ! The young guy who washes the cars is amazing ! A hard worker! He has been there over 6 years plus ! Brady is an asset to the face of enterprise! Excellent customer skills and interpersonal relationships! He is so smart

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App keeps crashing. Newest app update keeps crashing.

very bad , not honest. bery bad service and not honest . lies and you better check hidden fees after you bring back vehicles !

No history log in the app is disappointing!. It would be good if the app shows a history or log of all the past reservations that I made on the app. There is absolutely no way to check that!

Nuff said. Best customer service. Nuff said!

Best place.. The staff at 2244 princess street are the reason I keep coming back. Thanks. Colin Gross.

Prices too high. Ridiculous.. Prices too high. Terrible.

A lot of improvement is still needed. 1 - currency is only in USD. I live in Canada. Why won’t it show in CAD. It’s so confusing. I look at the price. It has no info about the actual cost. ie tax. + the exchange rate. Because the price on my credit card is in CAD. So with 42usd, I would ended up paying close to 80CAD even without insurance. I was unpleasantly surprised by the cost. 2. 1-2 day Weekday rental. No warning that the reason which doesn’t work is because it only takes min 3 day rental on weekends. You can’t use the points unless the booking is online. So the app doesn’t tell you this. It just says no cars are available

Always accommodating. More often than not I need a rental last minute. I have used enterprise since at least 2010 and I have always been treated with respect. Not a bad word to say.

Premium members. This app is a little frustrating as it has no selection on how to use your free car upgrade when booking.

language issue. SO BAD Every time I got on the application, I can read English for a short time and then it changed to Spanish!!! I can’t even change back! I have to redownload thousands of times!!!!!! So inconvenient!!!!

Great place bad app. I’ve been renting from enterprise rental for a few years it’s only been since January I’ve been trying to join the loyalty program. No employees have ever said anything about it a friend of mine who travels as well told me about it. The only issue is I’ve inputted my information 4 times now and have not received any points for my last 3 rentals. So hopefully this works. The rental company is generally pretty good other then the no points for three rentals.

Rental review.. Always easy check in and easy check out. The bad thing is very often It is usually a substitute car or truck.

Great experience. I rented cars twice almost one week ago in Vancouver. Each service was effective. Both Shane and Conor gave a quick and clear response when I had questions. Jack Hu

Just incredible app. Really love this app.

Great Car Rental Company. Absolutely love dealing with Enterprise, we travel every 3 months and have never encountered any problems.

Doesn’t support Enterprise ReadyPass. Really surprised that the Enterprise App doesn’t support Enterprise ReadyPass…which is their own feature. Uninstalled.

Efficace. Excellent service et accès rapide par internet. Merci

Too much time. Took me 30 minutes to book car rental. The site very slow!!

App crashing on iOS 13.5. App keeps crashing after updating to the latest version. Current iOS firmware iOS 13.5.

Great application and platform. The application is smooth and every process is fast of booking and finding available cars at nearby location. There are things which can be improved for better user experience like when a car is not available or for some reason user wants to search for another location, he has to follow same process(selecting dates and times) again instead app should allow only to change location and re-search. Another thing is modifying booking, it directs to a phone number instead it should allow to do over application and should give user a call in case of any issues. Rest is good, employees are supportive and nice.

Low grade app. Why does the app show the prices only in GBP?Where do I change the currency type from?

Great! Awesome costumer se. Awesome costumer service rvice! I commend Jay Patel for his outstanding professionalism and fast service!

Avis. Excellent service. Voiture confortable et en très bon état.

Overcharged and no fix. I am getting overcharged for a rental at Vegas Airport and was overcharged even the staff said that should be fixed. But no one has contacted me still and when I showed up the rental wasn’t ready till the next day and no compensation for my taxi I had to take to the hotel. Very disappointing.

App has error. Instead of CAD showing GBP and final prise in INR. No options to update same .

Disappointed. How is it I’m not able to rent a vehicle for two days but you do let me rent for two weeks?

I believe the registration to use this APP is against the Privacy Act. To use this app you have to enter your drivers license number expiry, date of drivers license, date of birth, and that was just the first screen of the registration process. I strongly believe that this is in violation of the privacy act in Canada. They also offer the convenience of scanning your drivers license electronically into their system so not only will they have your personal information date of birth address, but also a photo ID which is pretty shocking! I will try to make time to report this to Paul as I do not believe this application belongs on the App Store! Give it one star I did not complete the registration. What makes this even more frustrating is I was able to go to the Enterprise website make a reservation I did not have to provide my drivers license number or expiry date or my date of birth just my email address and phone number and I was able to get a quote make a reservation and receive a confirmation via email. Why would anyone provide such confidential information just to make a reservation for a car is ridiculous and as I said, previously, I believe it is against the law. I feel strongly that you are risking your identity just to use this app. I am deleting the app and recommend if you want to rent a car from these people just go to their website where you do not have to disclose confidential information.

Company stole my belongings after I was in accident. I was in a car accident, the next day I had tried to grab my personal belongings out, they said they had to hear from head office about a month and a half later they finally get back to me saying there was nothing left in the rental. They didn’t take the pictures till 14 days after the accident ( which means anyone could of gone in and grabbed it at any given time) so you can imagine how frustrated I was. I then get a call later on this evening saying oh uh sorry we found your supplies the auctioneers have your belongings out in London (I’m from Hamilton) they said they have to do all this paper work just to send me my belongings. So do as you please, just know you were warned! Still waiting for my belongings!

Why am I not getting the final invoice sent to my email address?. I noticed quite a while back that I no longer get my reservation number sent to my email account. Nor do I get a final invoice emailed to me. I have now been requesting the worker print me a final invoice although I am constantly confirming my email address. Please put it back so email is sent to the email address provided.

Online service. It was a great service to order vehicle; Enterprise cars have always been reliable and safe

Best customer service. I forgot his name, but he is the best customer service the Indian man.

Good app but currency selection is messed up. Instead of showing in CAD it is showing GBP and symbols of INR. I AM TOTALLY CONFUSED

App keeps crashing. You’re better off using the internet browser for rentals. App is garbage

Very good!. I’ve been using you guys for many years now and I’ve never been so happy and pleased with your service and vehicle choices. Thank you!

Great app, one small change would make it perfect…. It would be amazing to “favourite” certain locations and have your discount code always on the account so you don’t have to keep typing in both every time you want to rent a car

Bad development. Poor development on this app is limiting customer experience. Add the ability to save and utilize account codes and billing details s for directing billing.

Data not refreshed in latest version. Just updated the app and found all rentals are now missing, both past and upcoming. Checked online and everything looks fine, so this is definitely a background dataset refresh issue. Normally the app works fine.

Good Car Rental company.. Good Car Rental company and App could have been little user friendly. Should give the availability location based on my time selected.

Great service. I’ve been renting with this company for so many years and I’ve never have an issue . Even last time they rent me a 0 km car . Beautiful . Great service.

Excellent service. Would recommend 100%

Thank you J!!. He is very kind and professional. I must come back to him for sure. Thank you J!!:)

Wrong currency. The app is showing the wrong currency and can't change it.

Always something…. I don’t usually get the vehicle I book even when its booked well in advance… there’s a vehicle waiting when I do book though so that’s alright I guess… A few family trips have been ruined due to Enterprise not being able to provide the right vehicle wanted for my needs…

Simply does not work!. Can’t get past the first screen. Deleted the app download it again - same thing.

Horrible app and service. App booking system is not in sync with actual availabilities. You can book, and go to location only to find out there are no availabilities. Sync accuracy in a booking system is table stakes for companies in this business.

Only use enterprise. I travel a lot. I only use Enterprise because they are reliable and app is easy to use.

Lasalle Enterprise. Always a pleasure and excellent service! 5 star *****

Started out great, lately disappointing heavily. In the beginning, I was impressed. Then I realized that the central app and company are not really integrated when it comes to availability and even pricing. First, corporate coupons were great, then my spouse noticed that prices were the same. And today they called me to say my rental is actually going to cost double - as if any code would have ever given me 50%. And still they weren’t able to send me an email update. Also, I cannot change the discount code in the reservation as it would mean I am letting my car go and trying my luck from the beginning. I wonder why I have booked so many trips for the entire year already, as there never is a car close to the weekends, and they only come with this hassle 2 days before CANADA DAY. Also, I can never redeem my points. The staff is nice, thou. It’s just their pretending to be an agile digital company that gives a very different expectation. They should know there is competition.

Security deposit not returned back. I rented a vehicle from them and I didn’t have a credit card to put for the security deposit so i used debit card and it charged $150 for it so i followed all the terms and conditions and returned the vehicle on the day that i was supposed to bring back and didn’t get the refunds back they said that it will be send as a cheque through the mail and it has been over 2 months and no refunds.I accidentally fill the tank up to full because i filled the gas tank once for $20 before i drop it off and it wasn’t at the 3/4 mark so i topped it up another $20 and it went to the full. And the worker there said that i will get a refund of $15 but. I didn’t even receive anything. So just to inform everyone that if you rent a car you need a credit card so they will refund you back right away or else you won’t get your refund from the security deposit

App doesn’t allow EnterprisePlus member offers. Even when booking via the Enterprise Plus website login, specifically selecting upgrade offers or ‘dashboard’ offers, they never work. Dare I call this bait & switch? Very disappointing to long time Enterprise customers. Please update your app to reliably include offers received via email to actually be APPLIED in app bookings! It shouldn’t be difficult. I suppose their ‘off the hook’ is including “ Offer valid at participating locations, if available. disclaimer in their offers? Buyer beware.

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Incredibly Dependable. As AD military, I’ve been able to rent from Enterprise literally almost everywhere.. whether coming home or traveling out of the country. I have yet to have a difficult experience. Renting ahead of time with the app (especially last minute) has been a lifesaver & TIME saver! Even when I manage to have unexpected delays or an “oops” moment (I’ve cancelled by accident before), reservations are held for 24 hours.

They’re helpful.. I’ve always rented from this location and always asked for Veterans Discounts.. Although they aren’t Veteran Friendly, I always had good vibes from all of them. Keep up the good work TeamGreen! Thanks ladies & gents Victorville/Enterprise... Remember, these employees are in the heat/cold & rain to provide stellar customer services so don’t be that one customer that comes and ruin someone’s day at work!! Food for thought!! Anyways, I just wanted to say fellow renters, please let’s keep these vehicles clean, y’all nasty & dirty some!. We dealing with Covid-19 🤬. Help each other make America Great Again! 😂

Five star customer service. I’ve been exclusively with Enterprise for five years now. I use them for business, on average, three or four times a month. Needless to say, I have a lot of face time with their local employees. They all know my preferences and my name. Once, a couple of years ago I cheated on them with another rental agency. Their price was cheaper, but there were more hoops to jump through and the service wasn’t stellar. I went back to Enterprise and couldn’t be happier. I will pay more for better customer service and nicer vehicles with fewer miles.

Great customer service by Austin. I have been renting from Enterprise for over 10 years & have had lots of associates help me but none of them stood out as much as Austin at the Tualatin location. My last couple of rentals Austin helped me & has gone above & beyond to make sure our rental was perfect. I usually don’t leave reviews but I felt that I needed to as I could see how well he handled some stressful situations with customers the other day and worked so hard to make sure everyone was pleased. Great job Austin!

Extending warranty using points. The communication was not clear that upon renting a car you cannot extend out using your points. The Oakland Airport was not very helpful and was going to charge the full amount. However, I contacted the manager at Hilltop Mall in Richmond Ca and he was most helpful!! Because of his outstanding service and willingness to “work” with me, I’ll remain a loyal customer. It’s nice to be treated with kindness and compassion, as opposed to the mindset that it’s all about revenue and the bottom-line!! Thank you Jorge Alejandre!!

Me Laura Stewart. I would just like to take a moment to recognize the wonderful very polite and helpful employees at the Enterprise Car Rental in Marianna, FL. I use Enterprise Car Rental frequently due to my son attending college 345 miles away from home. I will say this I have received the BEST costumer service any one person could ask for at the Marianna, FL office. In all due respect I must emphasize greatly the thanks I owe to all the employees “Thank You” I am gracious of your kindness and superior customer service. Thank You for everything! Laura Stewart

Good Website. I made a reservation easily navigating through the Enterprise website and was done in less than 2 minutes. Their choices of vehicles was very good. The only item that I found lacking is that there is no option on their website to select a vehicle that has electronic controls for the driver’s seat. That would avoid being shown at the pickup time a rental where you have to manually crank the driver’s lever, then shown rental cars “at a higher price” that have that specific feature.

My Go-To for Car Rentals. I first used Enterprise years ago when my new vehicle was being repaired. My car insurance company used Enterprise to provide me with a rental vehicle. That first great experience caused me to go to Enterprise for all my vehicle rental needs. They provide exceptional and courteous service every time. Many times I receive complimentary upgrades. Pick-up and returns are quick and easy. When you find a company that you are happy with there is no need to keep looking. Enterprise has become my favorite go-to for all me car rental needs.

My enterprise. I love enterprise and have always been treated with the upmost respect. Unfortunately my most recent experience was not so pleasant. I was created with attitude and don’t receive a call that my vehicle was given to someone else. I had a tournament to attend and had to miss out. The in store representative was rude and inconsiderate. My past experience with enterprise has always been too tier. I was told I’d be compensated by a over the phone representative and have yet to hear from

Had them cancel morning of. App works great but doesn’t ever tell you when a rental reservation is actually going to be honored or not. Three trips in the last year I have had enterprise contact me the morning of my trips and cancel my rentals, I’m a platinum member and all but it makes no difference they don’t mind to inconvenience you or charge you twice the monthly car payment totals too in just seven days time. All around I despise this company since COVID and they can’t keep hiding behind the virus as an excuse. Time to start closing up shops already.

Car rental is great, app is not. I’ve had great service from Enterprise and I like the cars I’ve rented from them. But this app is lacking! Namely, they need to figure out how to let you modify/extend a reservation from the app. You press “extend rental” button and it activates the phone. I use apps so I don’t have to call! 😅 Further frustration when the automated call said that I had to call the local office to modify the booking. Luckily I was able to find the local office number in my rental history and press it to call. But gah...! This app isn’t all that helpful. I hope it improves because I’ll probably rent from Enterprise again anyway.

Tony,Area Manager,Durham NC is the best‼️. I have been renting with enterprise for about 8 or 9 years. I enjoy doing business with Enterprise because Tony makes sure all my needs are met. I used to like to rent the hemi chargers, challengers, infinity’s and BMWs but for the last three years I have been loving the Toyota Camrys . I like being able to swop vehicles to fit my needs. The dodge Ram trucks are awesome to rent as well. I don’t ever have a problem with maintenance on the vehicles because NTB is my go to shop for oil changes, tires and inspections.

BWI Location is the Best!. I have been renting from Enterprise for over 10 years, throughout those years my experience has been hot and cold. I have to say since deciding to only rent from the Airport has given me more flexibility in return times while also providing me with limitless options for rentals. This app has been absolutely the best for navigating me to my desired location to choose. Love it! Highly recommend.

Reason why I did not give 5 star rating. On Jan 6th (I believe) I made a reservation for a pick up @ Fairmont,WV at 8am I received a call 3 mins prior to pulling in informing me their was no vehicles available at that time. I had to go to another location which therefore used all my points for my free rental I was supposed to receive but my points could not be transferred to a different location therefore I lost my free rental for the day due to Enterprises mistake. I would have paid for the rental for the day gladly IF my points had been added back onto my account for the next rental a couple weeks later. I believe after this reservation I will switch to Hertz

Incredible new transportation lifestyle.... Enterprise has for 4 years today, provided a wonderful option to replace a 2nd family car payment, and the dreaded wear and tear costs. And when we need a change, I go in and just swap out into another vehicle. Very easy for my family to integrate into a modern day rental car and Uber transportation lifestyle. Very cool... And Holly at the Irving Convention Center location was really very professional and helpful. Thank you Enterprise for your long term commitment to my auto alternative needs! E from Dallas

Efficient Enterprise App. I find the enterprise car rental app to be a very efficient use of my time. I don’t have to call or visit do you make a reservation, I can just fill in the information about the car I want to rent. It is also easy to modify or cancel the reservation remotely. If I find out I can’t make the pick up or drop off time, I simply modify it through the app. It’s also great that there somebody that can pick you up or drop you off, if necessary. The app is very useful & convenient, while the staff is very helpful.

Cassat Avenue. Kevin the manager and his crew are the best. In fact, I have never had a better experience at Enterprise. As a previous manager with the company, they treat me like I treated my customers, with a smile and respect. I had a bad experience at another Enterprise after Kevin left that branch and I’m so glad that I found where he went because I knew that I would continue to get perfect service. I am so grateful for this entire branch. If you need to rent a car, come to this branch. You won’t be disappointed!

Amazing Service. I rented an F-150 in Tucson Arizona, they offered to me when I picked up the truck to get the accidental damage waiver. I highly recommend you do. Long story short, the truck was damaged in the parking lot on my vacation. I was very nervous because I’ve heard horror stories of car rental companies pulling tricks on customers. When I returned the truck I advised them of the damage. They took notes and photos and I was directed to speak to the general manger at enterprise. He asked me what happened and took notes. After about 7 min, he said “alright that’s it. You’re all set” and wished me a good day. No hassle. No paperwork. No emails - they took care of the damage because of the waiver I signed up for and it was an amazing experience. Thank you Enterprise. I will be renting again. (Hopefully without the same issue)

App not connected to inventory. This app in very easy to use to make a rental reservation and sometimes it actually works... But don’t count on it. I have used the app about half dozen times total and in 3 instances it failed me. Twice my local dealer had No cars available at all when I was about to pick up, and once they simply did not have a vehicle in the class that I had reserved. One would think that their computer system would know the current vehicle inventory on any given day. Why would the app accept my reservation if they had no cars? It has been a huge inconvenience and extremely annoying!

Horrible. I have been renting from Enterprise forever! Today by accident i booked a rental at the wrong location (not my regular). When i arrived at my normal location they informed me of my mistake so i called the location that it was booked at but they said they gave my rental away. So i called and was able to make a 3rd reservation at the Nicoleson location i made it there within 1 min of closing time. Only to learn they require numerous of documents that i have NEVER needed before, I gave them everything i could pull up APPS you name it but i was denied so now i’m missing a family members funeral. They showed no regards but told me the other locations are not following protocol. I know everyone can’t be wrong and they are only right! i will NEVER use them again!!!

Terrible Customer Experience. Although the app works well for making a reservation - it has no way of knowing if it actually has cars available, which makes it useless to reserve a car. I reserved a car, the local office called me 10 mins before I was scheduled to pick it up to tell me they wouldn’t have a car again for 4 days. On my call, the representative verified that the online reservation tool (and app) has no idea of availability at their local store. That’s ridiculous. I don’t know why Enterprise would even want a customer to have an experience like this - but for sure Apple shouldn’t want their App Store peddling this kind of bad business.

Horrible. So I downloaded the app, and because of all the good reviews, I thought this would be a good option for a trip I was taking in North Carolina with my family. The layout is very confusing and difficult to understand, but that’s not even the main problem. Thank god I checked out the app before leaving on the trip, because the app kept glitching out really badly. Like every 5-7 minuets. I emailed customer service and after 5 days, still no response. Then I called customer service to see if I was maybe doing something wrong, and after 4 hours of being left on hold, I gave up. Guess we’ll just have to Uber or something.

App is good but needs improvement. I enjoy the app, it makes it easy to schedule rental vehicles. But, I would like to be able to see my rental details in real time. I can’t get details of my rental while the rental is active. Also, the receipts that are emailed upon drop off do not have the information I need. It does have the information I need on the app, mainly class charged for. However, I can only save the dates, location, and total charge to my photos. I would like to be able to save the entire receipt, with all the other details, in .pdf.

My Enterprise. The Enterprise that I go to in Coconut Grove is the best I ever been to. The employees here a professional and very helpful. I have never meet a bunch of young mans that look the part. Very knowledgeable staff. Usually you guys change staff every once in a while but I ask that the crew that there please keep them there. They work well together and the manager Torrance is a great guy. If they move I might just have to find somewhere else to go and rent from. You every two weeks rental Mrs Leudra Thomas

Best Rental Company. I’d like to start saying there are no words that can fully explain how great of a staff Enterprise has working at this Orange City location. They are all so personable, professional and always eager to help. I rent quite frequently and have an excellent encounter with them every-time. The manager Josh is such great guy, they all are. You can tell they have good rapport with each other. Definitely recommend for your future car rental needs. They all need a a raise.

Awesome Customer Service. Although this office is very busy, they will always acknowledge each customer. The staff is always pleasant and provide superior customer service. I am a regular customer ongoing for years now, and will only go the the Waipahu office, because of your outstanding staff members: Brian and Larson (former employees at this office) and Drew and Art. Drew and Art are awesome Enterprise employees and always do go out of their way for us. I would like to truly commend Drew & Art for their superior customer service!

For the most part.... It’s super funny that I get a call checking on my last rental experience but no call after the previous rental. Going through check point and being accosted by the border patrol because the previous renter smoked or used some type of opiate and drug dog wouldn’t get out the vehicle but never found drugs. After they swabbed the headliner, which tested positive for opiate residue they let us go, 3 hours later. (This occurred at US checkpoint, never left the country) we had to go back through 3 days later but they remember us after our horrid experience. Keep in mind we left El Paso airport and drive straight through the checkpoint. Not a call to check on us!

Does not honor loyalty points. Last 3 rentals, at the same location, I had to call to get my loyalty points. The first 2 times customer service helped me without any issues. The 3rd time I was told I was not eligible since my loyalty# was not attached to the reservation, however it was and it was attached to the rental agreement. They told me it is not in the system (I have proof). Long story short, between me having to be on the phone after every rental between 15-30 minutes and then being told they would not honor my last rental, it is not worth the hassle. We have a lot of options within the car rental industry and the only thing that set them apart is customer service. I will take my business elsewhere.

Very well-executed, well-designed app!. While waiting at the service station for my car to be repaired I decided to download the Enterprise app and make a reservation. The process was quick, painless, and a quick phone call to schedule a pickup was the only thing more I had to do. Total time? Just under five minutes from the start of the app download to the end of the phone call. This app does all it has to, easily and without fuss or hassle.

This location is great. I have tried to use my local Enterprise so many times but always run into some kind of red flag that leaves me without a car at the last minute or always driving to the airport anyway so I have just stopped wasting my time on my neighborhood one and coming straight here. The employees are always super friendly and I am in and out usually in under 5 minutes which is awesome!!! Thanks for always being around

Bad experience at airport. The airport in Charlotte is one of the worst airport experiences I’ve ever had! I plan on renting from hertz or Avis from now on because after all the years and money I’ve spent with this company, they made no attempt to help or accommodate me with a rental to help me and my problem. It like they ignored I’m a valued customer so I will not be using there rentals anymore. I will be sure to tell all my colleagues, family and music industry friends and people to not use their vehicles!

Cool people but why is everything confusing..for more $. I’ve been renting for the past 3.5 weeks and you would think they could give me some kind of deal. Nope. They will confuse you and the website is so not what it says. I made an act & I’m collecting points but I can’t log in to receive them. It has said for the last week that there’s a problem and says try back later. I can’t believe that this problem is everyday for a week. I feel as if it’s on purpose cause they know I need the car. This is why co. That are gonna go out of business do. They don’t give their long renters and the customers that are their base Any loyalty like they get.

Customer notes. I am unable to make a request through your site and called rental location to request a specific type vehicle. I do not feel that my request was acknowledged and have little to no confidence my request will be accommodated. Associate at Greenville Texas asked me for my phone number. I ask could I provide my confirmation number for upcoming rental. She took my confirmation number and then asked once again for my phone number. All of this information is on my reservation and I truly felt that my request was more of an inconvenience and disregarded once I hung up.

Abysmal service from enterprise. This review is for Enterprise “Plus” in general. I am using this app because their website and phone help are more trouble than help - lack of features (but no warning that that’s the case) on certain web browsers; rude and accidental hang ups on customer service lines with no call back; information about points redemption withheld or unavailable until much much digging and calling and searching is done; and, to top it all off, the inability to change a reservation when points are used. So Enterprise, this is what you call Plus”?! If you really are rated number one for service, the other companies must be positively abusive, because you treat loyal members like this: typical inept corporate BS and run around and nothing but a “we’re sorry for your inconvenience” in return.

Always a happy customer. The entire staff at the Columbia SC airport location consistently demonstrates the highest levels of professionalism and customer care. I am a heavy regular renter for work. I have never had a bad experience with any of the staff at this locations. Your company should clone the entire staff at this location and make their services standardized across your network. Keep up the great work and keep this professionally trained staff working together! Regards, Mike

Dissatisfied customer. Not to thrilled with the way I was treated on my last visit. The overall customer service was crap. Even though my coverage pays for a rental I still had to come out of pocket over 300$. Then when I turned the vehicle back in they kept most of my money with the excuse that the warranty company wasn’t covering the full amount which I believe they double charged the vehicle by direct billing my warranty and me for the cost of the rental. The representatives were not willing to help when I had issues with the cost either because they just didn’t know or did not want to help. Overall horrible experiences. Completely unhappy and would never rent s

Always Smooth & Dependable. The Enterprise app is SO easy to use! The Interface is appealing and clear. in less than five minutes you can go online, see what cars are available, select your desired rental, and click submit. no surprises with pricing or extras that you haven’t added…Then, Voila!!!! The next step - you’re picking up your car at the airport (or wherever your Enterprise location would be). Thank you, Enterprise Rentals, for making renting a car online super easy and pleasant!

Always so easy. Enterprise may be the only company I can think of whose app just works. Clean, simple. When they introduce a new feature (like the new-to-me "use last trip" feature I encountered today), there was no hitch or hiccup or need to re-authenticate who I am. I just followed simple prompts and saved a ton of time. If all digital products worked like the Enterprise app, my life would be far less frustrating.

My last rental from Beaufort, SC. My rental experiences from the Beaufort location have always been exceptional. Every member of the staff has been friendly, helpful and as accommodating as possible. Especially one gentleman, I believe his name is Daniel. I rent almost exclusively through Enterprise because of these individuals. I have had a few problems with some cars but they have always gone out of their way to make things right.

Review. As a local resident in Mobile, Alabama, it was very difficult for me to get a rental to go pick up my aunt at the New Orleans airport. I ran into road block after road block and punished because of others' pack of morals and ethics. My aunt is elderly and has dementia and I had to be there at a specific time early in the morning. The mobile airport location would only accept and itinerary (which didn't apply to me) and there were no other locations open but there was no flexibility on that policy. So now I have to rent a car from another enterprise location and it jeopardizes me being there on time to pick her up which in turn could be disastrous for my aunt who may get confused or lost!!! Thanks

Troy-Maple Location. This location is awesome, I don’t have any issues or complaints. The team is always polite and courteous and I never have to wait.I will recommend this facility to everyone that needs to rent a car. I have been to other locations and they have not been as polite or the vehicle was listed available and when arrive was given away.I love this enterprise and they are wonderful to me and my experience!

Not a competent company. I booked a car before the holidays. When I came to pick up the car, the office was closed and there was no information. Although the manager proved the opposite (He lied 100%). After I picked up the car from the SIXT company, after 3 hours they write to me that I can pick up the car from them - only from the airport. Although I already left Vienna 2 hours ago. Due to irresponsible communication with clients, I lost time and money. They didn't answer the phone or even send an email. The planet is in the 21st century. Do not use the services of this company. They are not responsible. As always, I did not regret choosing the company SIXT again.

Disappointed. The current rental I am in is a small pickup when I reserved a full size truck but it wasn’t available? Although I have still been charged the rate of a full size truck since I’ve had the “small pick up”... also at the same time I reserved this pick up i reserved a Jeep Wrangler because y’all had a special price on that vehicle for the days March 28th-30th that I needed so I went with the wrangler the get there lower price... well that reservation disappeared and I just re-booked today and was stuck with a full size car for MORE than the Jeep reservation was... I use enterprise a lot for renting out of sandusky and cleveland and the service is steadily declining... sad. I used to love renting with y’all...

Great service at times. Unfortunately my last rental was spoiled when I forgot my sunglasses and reading glasses in the center console of my rental. I put in a claim 24 hours or so after. The glasses were never found. I am certain that I left them there. Enterprise cannot be responsible as I was at fault. Nevertheless I am sure that I am not the only customer to have forgotten something in a rental. On the other hand, Enterprise is such a great and friendly company and little things like this can tarnish all the warmth one receives from the team. Still thumbs up!

Simple, easy to use, reliable. If you rent a lot of cars, you’ll find this app a wonderful timesaver. Log in to your enterprise account, and all your preferences are saved for you. Your free rental days are automatically shown and can be redeemed with a simple tap. All your reservations are automatically saved, and come time to pick up your car, the confirmation number is the first item shown in bold, large type for you. Very functional, simple to use, and best of all, it just works.

As good as it gets in the Bronx. I never have any issues when I rent with this company. The rules and policy is clear, the staff is friendly and the cars are clean. The only thing I would recommend is if we make a reservation for a type of car and it’s not available we should not have to pay extra to upgrade if it’s not our choice, if the company doesn’t have cars available they punish their customers. Only thing that’s odd there.

Not good Enterprise. I’ve been trying to rent a full size pickup and have been told by several locations that I can only rent what they have on the lot (2 cars total-no trucks) but they also will not reserve a truck OR have the ability to find one at another location. I was told by an enterprise employee that that company cares more about making money than keeping customers. I’ve spent close to $7000 with enterprise this year. Just disappointed.

Only Enterprise for Me!. Every single time I rent from Enterprise I am impressed by the experience. The people and service are top notch and they appear to love their jobs. The training program must be first rate because all of their employees are personable, friendly and eager to help. On too many occasions, I have fallen for the promotions of other rent car companies, but there is seriously no comparison. Anything other that Enterprise has proven to be a disappointment. When given the choice, I will always stick with them!

The BEST crews in town. My local Enterprise shop crews are THE BEST crews, they are friendly, courteous n full of humor. I love them all🚘 My driver Amir ( who picks me up all the time) is a keeper, he is the most hard working employee n he is kind n loyal to his customers. I have rented cars in Euless/ Bedford location for the last 4-5 years and I never have any negatives words toward these 2 location ( I understand the other loc - Service King has been closed since Covid 😏) Thank you for treating us with care n generosity 🚘💙

Bad OC rental car experience. I hate to write reviews - Enterprise customer service has really gone downhill - I had the worst experience at the Newort Bristol location - after waiting a half hour he tells me they are closed. He asked me why I waited to make my appointment at 11:30 - gee I wish I could have scheduled that car breakdown at a time that was convenient for the most unhelpful enterprise employee I have yet to meet. I have used Enterprise for years and the last few experiences have been horrible.