Fly Delta App Reviews

Fly Delta [Travel] App Description & Overview

What is fly delta app? Welcome to Fly Delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, Fly Delta makes travel easier than ever before.

• Enroll in Delta's SkyMiles® program and earn miles every time you travel
• Find, compare and book Domestic and International flights
• Book SkyMiles award tickets
• Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more
• Reserve Preferred Seats like bulkhead and aisle
• Rebook cancelled flights or missed connections
• Manage your trips, profile and customize your travel preferences
• Check your SkyMiles account balance and current Medallion® status
• Check in, view your boarding pass and add it to Apple Wallet
• Pay for checked bags and track their location
• Check the latest flight status and receive flight and gate change notifications
• Save a photo to remember your parking spot
• Check your status on the upgrade or standby list
• View or change your seat
• Locate Delta Sky Club® lounges
• View interactive airport maps, public transportation details and weather information
• Get detailed info about our fleet and partners
• Map flights en route with an interactive flight tracker
• “Today” gathers everything you need for your day of travel into one convenient place
• “Notifications” ensures you always have the latest flight updates, gate changes and more
• View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch

The Fly Delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information.

When downloading the Fly Delta app, you agree that your personal data will be processed in accordance with Delta’s Privacy Policy which can be accessed via the link below or on our website at delta.com.

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How to contact Fly Delta (Delta Air Lines, Inc.)?
Find this site the customer service details of Fly Delta. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/388491656/fly-delta/contact

Fly Delta Customer Service, Editor Notes:

Fly Delta Version 5.2513 September 2022

• We’ve made some enhancements to our in-flight menus - now Delta One customers will be able to view full in-flight menus by category! • Ongoing bug fixes and maintenance to keep things running smoothly.

Fly Delta Version 5.2219 July 2022

• Ongoing bug fixes and maintenance to keep things running smoothly.

Fly Delta Version 5.20.217 May 2022

• Delta One customers now have access to view in-flight menus via Today Mode • Our airport maps have been enhanced to include step-by-step directions and walk times to your selected destination • Additional refinements and bug fixes to keep things running smoothly.

Fly Delta Comments & Reviews 2022

- Disappointed!

In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!

- I’m not happy

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.

- Some good, some not

Overall a decent app. The connection to wifi is a bit confusing and unintuitive. Feels like u accidentally find ur way every time depending on the plane and flight. Second, the contact us section is a. It if a disaster. One link leads u to text which creates undeliverable text. Crappy experience. Their mileage calculations are impossible to figure out. The app designers don’t know how to convey it so they describe things generally. The mileage wonks have created so many hidden levers to devalue ur ability to earn and spend. We’d to reduce the levers, complexities. And stop devaluing the members mileage. Last there should be an easy way to search for trips using dollars or miles from a airport with no specific destination but only based on price. Opinion is / remains it’s cute and useful for quick use but for deep searches it is not robust. Corners have been cut for the sake of an MVP product but needs to improve if they want to people to really use it. Searches need to offer and locate best deals using miles or dollars from single destination. Search results need better and more information sortable. Improve and add ways to spend mikes that don’t feel simply like an accommodation add-on. Rental cars and hotels are prices horribly stop devaluing miles so quickly. The credit card spend to achieve loyalty is pretty stupendous. Seems Delta would want more in the loyalty programs as it means return customers.

- Review of Delta App

My original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip.

- Flight changed

We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!

- Awful partnership between delta and aero Mexico

I’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer.

- Disappointed

I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you.

- Imploding Airline

Let me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure.

- Change of flight times

After several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed. In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone.

- I LOVE DELTA

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!

- Latest app version update is a fail

The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me.

- Many missing options

One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.

- Delta’s App Failed Us

Our flight was cancelled in advance but we were not notified. The App showed it “On-time” at several check ins on our trip from home to the airport. We left home at 12:40 and checked the flight status on the drive to parking, on the shuttle to the terminal, in the security line and after we got through security. At every instance the app was properly refreshed and re-loaded and we were told the flight was on time. It turns out the flight was cancelled at 12:47 shortly after we left home. Delta sent an email but did not send any in-app or text notifications. Their app also failed to show the cancellation at every stage. It’s sad that Delta is considered a good airline because it would be so simple to have their app display correct information. No compensation was offered and our flight was rebooked to today, which also got cancelled at the gate. Delta has so courtesy rebooked us on a one way flight to New York. Too bad our flight was to Tampa. Customer Service has been on hold for 3 hours. It started at 82 minutes and 3 hours later the hole is still 80 minutes. I wish I had some good feedback and know this happens to many others but a simple notification could have saved a lot of frustration. Fingers crossed we can go on our vacation and salvage the rest of the week after 2 days lost.

- Absolutely horrible.. currently waiting nearly 24 hours after delta cancelled flight

Absolutely horrible experience. Not with the app but with Delta as a whole. We flew from MSP to SEA and landed around noon with a connecting flight to Hawaii at 3:45pm. The flight kept getting delayed an hour at a time until around 8 they announced that we could start boarding. Everyone was on the plane and ready to go when around 9, the caption announced that due to weather, and an employee running over the fuel hose, that the flight was going to be cancelled… he told us that there was a booth that would be assisting everyone with finding hotels and rebooking flights. Well, we stood in line for over an hour when they announced that they were closing the help booth at 11pm. Mind you, half of the people on the flight were still in line and not offered any assistance in the slightest. We were just left on our own to find our own sleeping accommodations. They also announced that the help booth would reopen at 4am. The employees at the help desk didn’t show up until 4:15 and 4:20am, and it is currently 6am and we are barely half way through the line. This is absolutely ridiculous and after this horrible experience, I will never fly delta again if they do not make this right. I will post updates when we get through this madness..

- Poor design

Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.

- The User Interface Needs Work

I've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed.

- Insurance Integration NEEDS IMPROVEMENT

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!

- Susan strasser

While traveling home from nj to Florida delta canceled our flight. We rebooked with a connection in Atlanta. Delta took off late, causing me to miss my connection and resulting in my having to sleep in the terminal overnight. Scheduled for standby and notifying delta that I was traveling due to bereavement due to the death of my mom, I was told by the delta representative in the sky lounge that we were #’s 1&2 and we would definitely get seats. The next morning at 4:30 when the sky lounge opened I asked about the flight status and seating, the same gentleman told us we were 8&9 and we MAY get on! He then sent my ex husband who was traveling with me to the wrong terminal on the other side of the airport. I have all of the documentation including the boarding pass with the incorrect gate info. I travel with a service dog, due to my debilitating anxiety as I suffer from bipolar disorder, and aside from the grief of loosing my beloved mother, my travel experience on delta caused me to suffer a setback in my mental health. My travel companions were Marc strasser, Jared strasser and Jillian sidisky.

- Paid twice for flight

On top of wait times being astronomical to ever speak to any representative and get any help, having made a change to our flight months in advance the app was confused/ whoever originally helped me change the flight messed things up. I showed up the day my flight was scheduled for (originally scheduled for the day prior - but rescheduled months in advanced for the day after - after they changed our flight time with no notice other than an email I spoke to a representative who got us on a flight for a different time. The app confirmed this change was made and consistently told me the change was made, upon arriving at the airport it was chaos in their check bag line while for 20 min they only had one woman checking bags and about 50 people waiting in line. I finally made my way to check my bag and was told my flight was the day prior, I asked the woman checking my bag multiple times to look at the app that my flight was no doubt scheduled for the current day and she continued to not acknowledge this and just told me I could purchase tickets for a new flight on the spot. 300$ later and I got to get on a flight that I had already paid for as she continued to refuse to acknowledge the FACT that my flight was scheduled on the app for the day I arrived. Bogus, malarkey - I am infuriated

- Ruined my luggage!

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.

- If it ain’t broke….

I have been using this app for years and loved it since they fixed the issues that logged you out at the most inopportune time. I just updated the app for a recent flight and saw the new layout and my first thought was nice. A new improved interface. Soon found out though that the “improvement” was that now you cannot see the entire trip on one screen and seeing just the last leg of the trip almost made me miss my flight! After I figured out that I was only seeing the last leg I tried swiping to the other leg like before and nothing happened. Took me a minute to realize I hadn’t booked my flight incorrectly and that I had to awkwardly choose the correct leg from a small drop down at the top of the screen. This is not an improvement! Swiping through the trip is much better than a drop down. Also like to see the entire trip on one screen. Each leg shows as 1 of 1 which is either incorrect or just confusing. Sometimes change is just change and not improvement.

- Missing Dark Mode and Slide Over

The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.

- Disappointed

Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.

- Delta Stinks

My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!

- Delta screwed me and now won’t assist with compensation

I’m sorry, but I have nowhere else to vent because customer service is unreachable with this airline that doesn’t care at all about their customers. I had a scheduled flight home from an airport, through delta, when the news comes in that there are multiple delays. Of course, delta refused to tell me what was going on, until beyond midnight when the flight was canceled. It was at this point that we were informed that the flight to the same area the night before was canceled, because of a issue with the lavatory, and it was not fixed by the time the rescheduled flight was scheduled, so they gave the other flight our plane, and attempted to fix the issue within the other plane. The fix they had in mind failed, and they knew hours before that the plane would never leave the ground. They waited until the doors were locked in the airport, circumventing the responsibility to book hotels. We were forced to sleep in the airport, which was truly miserable, and were able to fly a different airline the next day. I am now contacting them to receive a full refund, but it is nearly impossible to reach the department I need. There is no way in the world we will ever fly with this horrifying mess of an airline again.

- Your fault

Usually I’m super humbled and just glad to get home. But this time feels different. I felt like you treated us like trash…. And this time it was clearly your fault…! You cancelled my flight because you didn’t have a flight crew. You told us minutes before we were suppose to board. I called and you said you would call me back in an hour. I noticed other routes I probably could’ve taken to get to my destination, but you did not provide the proper amount of help physically or digitally in quality time. I know it’s difficult to control people’s emotions but I worked hard to stay humble. We finally got seat assignments on another flight for much later that day.. you degraded our seats to Delta Comfort. My question for you.. How can your systems decipher alternate routes much quicker and send info to us digitally so that we are not waiting in emotional lines with dissatisfied customers and stressed employees. Also.. I’m a Gold Medallion member. Although that feels like that doesn’t mean much these days… It would have been nice if you offered us passes to the lounge, at least. I would’ve paid for them, but you don’t offer that anymore as well. I feel I’m owed more than just the balance difference between my original first class ticket to Comfort +…

- Changes

Once any leg of a trip has been changed the app and just delta altogether won’t allow you to go back and change the other legs or the same leg again. It shows an error message leaving me having to go another route to change it. I just had a flight that the time was changed to I had to to back and exchange to one that worked which left me with one that wasn’t great but the cheapest price but I wanted to be able to go back once a day if possible to see if the price on a perfectly fine flight would be close to my original price. I have no way to physically see it I just have ti contact delta and have them do it for me. So not only does delta need to fix that, they need to come up with a way to only pay the upgrade price for a new flight of the price the flight options were on the day of purchase and not the higher new price after the original flight was changed or removed completely. If the flights fare rules allow for change there’s 0 reason why you shouldn’t be able to do it yourself and take time to contact delta UNLESS that’s the rules and it’s stated before purchasing.

- Not as good as it used to be

Overall the app is pretty good but there's a few annoyances I have with it compared to other airlines' apps. My primary use for the app is for showing a boarding pass and for flight updates. I'm hoping they can address these issues. During the boarding process they could really use more push notifications. I had a flight board early and I had no idea until I happened to load the app and see that it says that it was boarding early. IIRC they used to do way more such as when your boarding group was called. Alaska's app will send push notifications for these kinds of events. They also need to fix the swipe gestures when you view your boarding pass. I had a flight with a layover and there was another ticket for my kid--so swiping will toggle between the legs of your trip or the tickets for the legs based on where you swipe. It's really easy to do the wrong swipe gestures and view the wrong leg of your trip. Tried to get into the wrong seat because of this. IMO tabs would be a way to organize this that makes it harder to get into the wrong view based on an incorrectly placed swipe.

- Obnoxious desire to be rated

Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.

- Poor inflight service, delays and 3-5 hr waits to contact a customer service rep

Our last flt from anchorage to Chattanooga was a disaster. Have been flying delta for years and have 90+% of the time had a great exp. 1 flt from anchorage to seatle was good 2 flt from seatle to Atlanta - 5 hrs, comfort plus, was never offered a snack or food to purchase 3 flt from Atlanta to Chattanooga - the wheels came off. Multiple delays with flt. Ultimately was told pilot would be available at 1:45AM - 3+ hrs from original flt. Ultimately we were instructed to go to delta customer service. They were helpful and was given a voucher for a room at Marriott courtyard and breakfast. Boarded after midnight on a shuttle bus with 50 new friends. Upon arrival, the Marriott front desk was not aware we were coming and DID NOT honor the delta voucher. We pd, went to bed and out the day behind us. Got up at 3 am for our first flt and the day ended at 2 am. A long day. To date we ha e not been able to speak with a service rep - 3-5+ hr waits. Still don’t know if our hotel expense will be covered since Marriott didn’t honor the delta room voucher. We fly delta again tomorrow. We sincerely hope we have a better experience. We have been silver medallion members for years. I hope to hear from someone- soon.

- App and website are worthless

I was notified our by email our flights had changed. I’ve had this happen before, and usually the change isn’t significant. This change had us arriving at our destination 2 1/2 hours later, and was too late. I tried everything to change the flight online, and on the app with no success. What was more frustrating is with “My Trips,” it gave the original flight information instead of the updated itinerary. I called the reservation line, and was on hold for FOUR hours before giving up. We are going to a family wedding, so I wrote a complaint/comment because I’m worried about not being able to change our flights. I got an email from Delta saying it could take up to two weeks for them to contact me about my complaint! I called again, and when the prompt asked if I was calling about my complaint, I finally got someone to help me. So if you need help, writing a comment/complaint is more effective than the website or app even if the link to update your trip was sent in the email from Delta.

- Let me keep my roller bag

Great plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit.

- The Gold Standard

I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.

- I love flying Delta!

I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!

- Does not do as they promise

I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.

- Do NOT fly Delta

I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.

- Very flawed verification process for Int’l flight

My 15 yr old is fully vaccinated but no booster. Not required for travel to Spain. Delta FlyReady declined her anyway. I submitted various documents of proof. Still no approval. So just to be safe, she took a Covid test at urgent care that came back negative - clearly stated on the confirmation form. Delta FlyReady declined her and notes that her test was positive. What?!?! I resubmitted and underlined the negative result and just kept getting the message to see the agent at the gate. I called support but they couldn’t assist. I went to the airport the night before our trip and they couldn’t help me because this is outsourced and they didn’t have access. And it was more than 6 hours before the flight so they couldn’t check us in and clear it until the next day. What a stressful situation and a waste of my time and the delta agents to have to verify this instead of helping other customers trying to check in with real issues. Delta…find another company to outsource this to and make sure they get it right and have a way for customers to contact someone instead of stressing before a flight that is already stressful.

- Worst app

Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.

- Delay delay cancel cancel

Unfortunately mechanical issues tried to fix overnight got on next morning and still mechanical issues so day 2 and trying to figure out how to get home. I get things things happen but the unfortunate part was lack of staff to handle this. Couple hours on delta’s direct phones was a no go. A 4 hour 52 min wait to call customer service and was cut off after almost two hrs. Another 90 min on phone and then 2.5 hrs in line at gate. Luckily our travel agent was able to get us last four seats on delta’s afternoon flight but took her several hours and multiple supervisors approvals. Also told last night there are no hotels but if you can find one keep your receipt so you can submit it after you get home. Based on the level of service or I should say lack of I can see this being a nightmare. I will say the flight crew and gate agents were nice and great to deal with as it is not their fault but rather management’s lack of ability to shift their staff from the front desk to open gates to rebook people for the third time. There are still dozens in line to rebook 3 hours later and counting.

- Cancelled flight

I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.

- Cancelled flight again and again

Missed connection flight in ATL, resulting in not making it to destination (which was a funeral). Delta gave me a complimentary hotel stay for the night, however the voucher was for Orlando, FL. Again, I’m in Atlanta, GA. I was also given food vouchers, but only McDonald’s was open and closing at 3am. There were no flights back to MCO so they booked me on a flight to TPA. First class! I had to book a rental car to make it back to Orlando. After a couple of hours of trying to sleep on a chair at the gate, the flight was cancelled. Delta then rebooked me again for a flight to TPA (not my ideal destination, since I’d still have to drive home). This flight would not leave ATL, until 6pm. I decided to book another flight myself to MCO. While that is booked, I’m waiting in line at HERTZ to hopefully get a car (to which the counter person says, there are none available). At this point not only am I missing the funeral of a loved one, the joy of traveling is not longer there. I know everyone is trying their best. It is just a sad ordeal all around.

- Poor planning…..

You had us take our flight to Escanaba only to have the pilot abort two attempts to land and flybys back to Minneapolis. It was too windy. Didn’t they know that before we took off? It is only a 40 minute flight. If conditions changed that drastically in that short a time it would have been forecasted. Because this was a late flight, we end up back in Minneapolis at 12:30 am. Rebooking passengers thru Detroit to Escanaba puts us home at 4:00 pm Saturday. Because you abandoned flying in to MQT, you didn’t have the option to land there instead and bus us 1 hour to Escanaba. Had we not left in the first place, I could have rented a car and been home in 6 hours. But, the rental car options with drop off for my destination were closed by the time we were done at the gate. This is my second bad experience with Delta in less than a month. You cancelled my flight from Atlanta to Milwaukee New Years Eve morning 2 hours before check-in, auto rebooking for a flight 24 hours later. I will have to consider other airports with other carrier options for my business and personal travel.

- Great but the boarding pass being automatically displayed is an issue

The boarding pass being in the app causes the brightness to immediately and automatically be turned all the way up, this is very annoying especially at night. We already have the option to add the pass to Apple Wallet to pull it up when we need to. I appreciate that this was potentially done for convenience but it is really detrimental and inconvenient to keep having to change the brightness only for it to be changed again the second the boarding pass is on the screen. Otherwise I’ve had no issues with this app and love the features. The Apple Watch version does not and has not worked for months; I assume this is still in development. It isn’t a huge deal for me as once the boarding pass is in the Wallet I can pull it up on the Watch.

- Low Quality UI/UX & Customer Service

Delta’s app (and customer service) does not belong in the 21st century. To start, they automatically combine your First and Middle name together under one name — which as you might imagine is problematic in general, but created issues actually trying to check in for the flight on their app (an issue they caused). And forget calling or reaching out to customer service in anyway, unless you have 2 hours on your hands to spare. Getting help to correct the name issue took 2 hours via the text messaging customer service feature. To boot, the app is not intuitive and finding checked baggage information is a mission, and trying to update payment method information requires multiple attempts apparently (and still hasn’t updated). Delta, you’re not even trying at this point. Why spend the extra money for a Delta flight when I can get the same mediocrity, but for much cheaper with Frontier/Spirit? Even both of their apps have better UI/UX. Congratulations on being bottom of the barrel just like ever other joke of an airline based out of the United States.

- It will only take 1 flight on Delta

For 5 years now I fly 90% Delta-and 10% Alaska(only because I have to). I’m From Seattle and it’s so funny how people are so loyal to Alaska when Delta has bypassed them years ago. Their planes are newer, live 17 channel tv in every seat, happier employees with way bigger smiles, get through immediately with a phone call, 20 min or less to retrieve luggage and they haven’t failed in 3 years ever. If you want to see the difference visit the Delta lounge in Seattle and visit Alaska’s lounge. Not even a comparison, actually it’s embarrassing for Alaska. AND MY MILES GO 37% further on Delta. And if you are Diamond Status on a Alaska then Delta will immediately honor that and make you Diamond with them. Take one flight with Delta, and you will see the best airline roaming the sky's! Delta is new and fresh with better perks, while Alaska is just tired and running on fumes! RGS

- My lost trip to Fort Wayne

I am extremely disappointed in Delta. I arrived at my gate at the departure time from a connection you made, which was not enough time to make it to the gate. Furthermore, you knew I was on a connector yet you still left me stranded in Fort Wayne. How can I trust to ever book with you if this is always hanging on me that in the future you won’t wait either. It’s a core problem that Delta has, no apathy for the traveler and concerned only about your on time departures and full flights. It’s unspeakable what you did to me, making a 59 year old man run through the Detroit terminal from gate a65 or whatever all the way to the B gates only to find you didn’t hold the plane. You are not the only option I have and no I cannot trust that you have any interest for me specifically except my money. You should follow the Southwest business model as for 20 or more years they have NEVER done this to me and I trust them

- I love this app but ...

The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.

- Use it for managing booked flights, but limited options when booking

Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.

- Plane was there but no crew and didn’t provide hotel or even a meal voucher

So after landing in MSP for our connection, we sat for an hour and half. Then the scheduled boarding time passed. Then the departure time passed…they didn’t say anything. Then finally 10 minutes after the scheduled departure they say it’s canceled….no hotel voucher, no food voucher, nothing. The representative that helped us was extremely understanding and worked extremely hard to get us the earliest flights through another connection. It wasn’t his fault or really anyones but the lack of care for Delta’s fliers was a complete disgrace. Let’s just say that our non-profit that flies 100’s of people a week and we used to use Delta exclusively…will no longer have our business. Sorry Delta, but your policies and service are a disgrace. Again, none of your employees on the ground are at fault and did everything they could based on YOUR companies policies. Maybe time to rethink that. United has always treated me amazingly regardless of the circumstances. So go ahead and lose 100’s of fliers. We are taking our business elsewhere!

- Rude agent

In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.

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- Great service

This trip has been our first time traveling Delta, we have been impressed with the service from the check in right up to ease of collection of our checked in bags. The check in at San Francisco for our flight to LA was particularly easy, the gentleman on the check in desk was very helpful

- Surprised at the level of empathy

They were there getting in done in this complex COVIT time. Tests taking much longer then committed. Delta stepped up with refunds and flexibility of alternate flights. Will definitely fly with them at every opportunity. :-)

- Great Airline to fly with. Couldn't fault it.

Chose Delta to fly with when booking our flights for USA. Couldn't fault them. Will fly again with them next time we visit. Thank you Delta Airlines.

- Delta lounges

I enjoy flying with Delta but unfortunately the rules change every time I am flying somewhere in the USA I was under the understanding that my gold virgin status would give me access to delta lounges when reading websites it states I can use my access pass But I keep getting told on this trip it is for international Travel only and not for domestic travel Your terms need to be set clear as I have been grated access and not granted access this all depends on the person at the desk to your lounges Looking forward to continue flying with delta

- Great App

Great service, fantastic App that makes life easy. Designated seats, good reasonably priced extras on board, free entertainment, free basic snacks, good deals on bags including golf clubs. I’m impressed. Much better than most internal USA airlines. Thanks Delta!

- Fantastic App for Travellers

Best airline app in the business. So easy to use and makes travel so much easier.

- Delta app.

Great easy to use app. Works really well, quick & friendly.

- Dark Mode Request

Please allow it to work with Dark Mode. AA already did,

- Great planes and service. Thank you

Thank you

- Easy app

Easy and friendly app...thanks DL!

- Easy

Great App no fuss very easy

- Awesome app, a great reason to choose Delta

This is the best airline app ever, definitely a point of difference to choose Delta over another airline. Can choose seats, see plane seating map with wing & toilet position, choose meals & upgrade to Comfort Plus. It tells you when a reschedule has resulted in insufficient time between sectors. Great having all flights visible so I can leave my paper itinerary at home!

- It's good!

Having booked all my domestic flights with Delta for my overseas trip, the app has been really useful in finding flights. It also maintains my booking information and gives me additional information about the aircraft, maps of airports and options you might like to add on to your trip. Another good thing is it can easily give you multiple options for flight paths to take if you are traveling across a few states and needed to have a layover if you don't want to go completely direct. Also having changed a flight and upgrading the app instantly updates itself with changes made. Pretty useful and easy for someone outside the US looking for flights. The only thing I do wish it had is an option to change its currency so you can see how much it is exactly in your currency and not just USD. Otherwise good and decent app!.

- Looks nice but no cigar ...needs work just yet

I downloaded this today and I notice some flaws already (some of which are actually more on the backend of theor website I believe) 1) Connecting flights: If say I have a trip from Sydney Australia to Atlanta , there is landfall and a change of aircraft in LAX. So you get to LAX and you may well be scratching your head wondering about your connection. needs to show all connections to the destination even if it is the same flight number. In This case DL16 is a broken trip as is DL17 on the return...connections are NOT shown. 2) Seat Assignments: only shows you one of the two in this example and no map that I can see. 3) Phone number: Looks not to allow a '+' for users to denote an overseas phone number Hey I could be wrong and all of this is accessible, just saying that if it is I can't find it..which then becomes a navigability issue. Sure looks pretty, just needs the functionality to back that up. For now I'll stick to the website until someone gets this thing working as it should. I hope this is all sorted before Xmas when I travel.

- Fantastic App

This app is fantastic. I was pleasantly surprised with how effective it was in managing my bookings. Not only does it allow you to perform all the tasks you want related to your flights with absolute ease, but it has never let me down. Let's hope it stays this way! Keep up the good work.

- Apps great but airline isn't the best!

Love the app great functions works well. Airline changed our seats without telling us and tried to make us pay for the seat. We are a family of 6 and have 2 rows with 3 seats. They move my little sister right down the back of the plane then moved us back to the centre row with out all of us. We had all the seats together. NOT HAPPY DELTA!!

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- Amazing

Lets me check in online. Let’s me pay for my luggage and it is like everything all in one. Must get. I wish I knew if this company sooner

- Delta App

Easy to use, no issues

- Dr. Imbenzi George

Excellent Service! Home in the sky!

- Easy and straightforward

Well made app

- App ease tu use

App could be much better user friendly wise

- Vol remis au lendemain

Malgré notre vol retardé au lendemain, nous sommes très satisfaits de la prise en charge de Delta. Merci

- Kids

Sad that they dont access to check-in the kids unvaccinated. Because of that, we will have to wait to see someone instead of using the machine directly. It took me so long to fill out all the documents for me, my husband and and for kids….but for what??? Disappointing.

- Oklahoma flight

Delta personnel were very friendly and eiificuent.

- “Cancelled flight”

We booked our flights over a months ago and got bumped to a later non-direct flight. Our journey dosent end at our flight destination. We still have a 6.5 hour drive home after landing which is why we booked the earlier flight! How on earth can you cancel or bump people when you have confirmed purchased seats!!!! Furious!

- Somewhat functional

It tells you all your flight info just fine, but when flying international and trying to check in to your flight with the app, it requests documents as if you’re flying to the country you’re already in. It’s stupid.

- TSA pre check doesn’t work

I have tsa pre clearance through nexus. The board passes won’t show up on my boarding passes. This app is more of an inconvenience than anything. They’re supposed to be travel experts. Disappointing

- Frustrated

I arrived early for my flight. Sat on plane for 1/2 hr in the heat until told flight canceled. 1.5 hrs in line told no more hotels available. Finally got to counter almost 4 hrs in line to be told no flights available. Finally organized a flight but travelling all over country to finally get to San Antonio. Not enough communication! Not enough staff when canceling 3 flights @ the same time! I’m stuck in an airport for the day and you give me 3 food vouchers & a $100 trip voucher. Rather had a better flight! Cameron Whittle

- check in broken

checkin and updating profile is broken.

- Keep reinstalling itself

I wanted to do a checkup for one flight, and now every time I delete the app it keeps reinstalling itself. It’s really Frustrating

- Worst App Ever

Extremely glitchy. Does not save. Horrible platform.

- Terrible web site

It took me 2 hrs to check in web site didn’t work app was spotty, finally got app to work I hope. Hope the plane is maintained better the there software.

- Garbage app

I could not log in and checkin, had to do it as a guest.

- Won’t process my credit card which is exceedingly inconvenient

I continue to h

- Is this truly the best you can do?

There does not seem to be one single picture of this app that works consistently. It often does not update departure gates until the plane has already arrived at its destination. Today when Delta stranded me in Atlanta for 12 hours the app has not updated my bag location from when it went onto my first flight seven hours ago. When I tried to contact Delta using the app I am told repeatedly that the automated attendant does not understand or can’t meet that need or would I try again later. Delta used to be a good airline but honestly this is just a complete disaster. My experience today with the airline is no better.

- How come it’s so hard to get a seat? More miserable than any other airline

Why does

- Terrible waste on my time

Spent hours of my time trying to check-in .

- Good app, but don’t like the ads.

Too many ads in your face, but the app functions well.

- Abysmal check-in process from a browser.

Could not check-in in a browser. Had to download app. Not cool. I do not need litter on my phone.

- Mr Garry Garner

This is the first time I have flown with Delta and my experience has been great, I have had to change my flight itinerary twice and the staff have been excellent, they have gone above and beyond to help me, I have already passed your companies reputation on to friends and one family have already booked a flight through your company, I will continue to do so and hope to fly with you in the near future

- Frustrating

Unable to select seats for all flights

- Rip off fares

Have a credit from 3 day delayed flight, tried to use but fares to where I’m going is 1100.00 return ticket a bloody joke, because if I go to google flights I can get same flight for 540.00. They give u credit, but raise price of fare to where not worth using. Thanks for delaying my previous flight, and now making me pay more to use credit. What a joke of a airline.

- Hard to read

I don’t know why they think that reading light grey on off white is legible.

- It’s great

It’s useful and great

- Can’t check in

Went through everything and couldn’t get past passport information… the app just wouldn’t accept it. It made me scan my passport for verification and consistently put my date of birth in the future. Tried my computer and online wouldn’t check me in also. VERY frustrating.

- Bad app

Consistently crashes

- Worst

Absolute worst airline! Treats their customers like dogs not humans! I hope delta goes out of business!

- Online checking had never worked once

I’m sick of this app. It messages me numerous times about every flight and I’m glad to have the updates but when it comes to online check-in the app has never worked a single time. It wastes MY time entering all the detailed information for identification, emergency contact, etc. and then EVERY SINGLE TIME it says “unable to check you win, see an agent“. I feel like a sucker for having tried over and over. For me this app is nothing but an aggravating waste of time. As a frequent traveller I find it an interesting contrast with similar apps from many other airlines, some much smaller than Delta, whose apps work flawlessly. I wish Delta could get its act together. Just sayin’.

- Constant errors

The app had me enter my information in 6 times. It’s been an hour since trying to check in. Very difficult process. Website also was not able to check me in. Tried the app one more time and finally was able to get through. Not a smooth process - very frustrating to use.

- My Favourite Airline

Fly a lot for work 2 weeks per month. Try to always fly Delta! Always consistent great service and planes. Excellent people in the air and on the ground!

- Check in error!

After going through all the data entry steps to check in, I get a message saying: unable to check in because I require to file an ETSA. But Canadians do not require an ETSA to travel to the USA. I am able to successfully check in on delta.com, so it’s an app problem. Please fix!!

- Worst customer service

don't help customer during the covid

- Delta

Your app doesn’t work properly.

- Delta is the best

I love everything about Delta Airline. And the app is great and easy to use. I have a lot of excellent experiences flying with Delta. Will always choose Delta first and recommend it to all my friends. Thank you Delta

- 5 star, not much to say about

Great Airline, Modern Fleet, Great Cabin Hardware, Great App, keep on with it Delta, Best Airline in North America no doubt

- Great flights lots of room

I flew with Delta from Vancouver to Vegas and loved how much room you have in your seat. Nice and clean. Staff is great. I look forward to flying with them again!

- Disappointing customer service

Delta connecting flights from Toronto to Atlanta and Atlanta to LA Return flight LAX to Minnesota with 1 hour and a half layover Minnesota to Toronto. There was my self and my 2 daughters travelling. We were never able to sit together as by the time we checked in on line the seats were all over. At the airport. I was able to move my seat to the extra leg room seats over the window by sitting in an aisle seat fromToronto to Atlanta and then a middle seat Atlanta to Los Angeles. As a plus size girl the extra space and leg room makes the flight more comfortable. Unfortunately sitting in the middle seat was ver uncomfortable as the gentleman fell asleep and when he woke out of his sleep several times he elbowed me. No apologies were provided. Then the hairs on his skin were poking my arm throughput the flight. On the return home I approached the counter to get the extra leg room seats. The first personI spoke to said there were seats in the middle and advised me to keep the seat I had Then she said there were some in the comfort plus. Seat either I would have to pay 75.00 for them, be comfort them but that my ticket was not eligible to be changed as it was basic? Ironically all the minorities are sitting in the last two rows of the plane. The hostess that was at the desk is Maryann. She was set and made no allowance# for anyone to change. The travel industry need staff that are flexible and caring not last and second to last row. The plane was mall yet comfortable. Upon arrival it was discovered that only my bag had made the plane had daughters two bags had not. Left Minneapolis but they were routing them to Detroit and that would get them home and delivered. Well the next day the wrong bag was delivered and had to sent back and the other bag was still in the states and was expected the next day. We are still awaiting the outcome. . The second bag was corrected and delivered I would’ve lanes say the staff on most of the Delta flights we’re friendly and on time. The seat to tray ratio was good and for that reason For-this time the planes was comfortable especially when I had the extra leg recommended we. The snacks-were repetitive, drinks were fine especially the ability to have Fresca as anoption.Maryann the lady at check in could do with some customer service training.The las area the needed attention was the cleanliness on the plane. I brought lysol wipes-and cleaned my seaf, tray, arms rest back.as did my daughter and goddaughter.but the video we took show dirt and grime. Please review this post as things can be done better geared to make all passengers happy. Basic passengers should not be made to feel like dirt. They are still paying passengers and still deserve to be treated as such. I expected much morefromDelta I look forward to hearing your reply

- Good

The app required the check-in many times. Every moment that I changed the app I lost the information. However, it was easy to filled up the information.

- Service

Always outstanding service

- Seat map

Unable to view seat map

- Passport scan

Passport scan had spelling errors in my name. Had to correct it

- Great app

Like using the app! It is responsive with clear GUI! Easy to use!

- Reliability

Always a reliable site.

- Horrible

Took 5 attempts before app would recognize foreign passport and eligibility to fly back to Canada.

- Best airline app by far!

Very intuitive and user friendly.

- Thanks

Always enjoy the good service at Delta

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Fly Delta 5.25 Screenshots & Images

Fly Delta iphone, ipad, apple watch and apple tv screenshot images, pictures.

Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta iphone images
Fly Delta Travel application iphone screenshots and images not ready...

Fly Delta (Version 5.25) Install & Download

The applications Fly Delta was published in the category Travel on 2010-09-01 and was developed by Delta Air Lines, Inc. [Developer ID: 388491659]. This application file size is 191.19 MB. Fly Delta - Travel app posted on 2022-09-13 current version is 5.25 and works well on IOS 14.0 and high versions. Google Play ID: com.delta.iphone.ver1