Passport Parking App Reviews

Has personally costs me over 50$ in fines by not working this week alone.. I have a brand new iPhone 8 and this app has not been able to load once within the last month. I have tried all possibly fixes on my end (restarting my phone, making sure the app is up to date) and it still just won’t load.I will always use change if necessary from the constant spotty issues it has. When forced to park in an app only parking spot I basically have to park knowing I’ll accrue a fine. I’ve waited around to mention it to a meter maid and they seem to just say “yea lots of people are having problems with it.” But if you’re not there to tell them your problem you’ll just receive a ticket. If I’m being forced to use this stupid app please at least fix it to make sure it’s doing it’s only job because currently it doesn’t.

Several Critical Bugs. I never write app store reviews but I was compelled to write one for passport parking. This app has two major flaws: 1) When using Apple Pay, there is a visa animation with a checkmark that appears PRIOR to completing a purchase. This gives the illusion that the payment went through and your session has started, despite it not. I have been ticketed because of this bug. 2) The app begins your session not from the time you check out, but from the time you start setting up a session. This is incredibly misleading. For example, you can open up the app at 1pm and take 10 minutes to check out (putting in license plate info, credit card, etc). You will get charged for 1 hour but your session will only be until 1:50PM. Profiting for the time spent checking out is inexcusable.

Still got parking ticket. I paid for my parking via this app and still received a parking ticket during my paid time. I entered all info correctly and paid he parking appropriately. It was a regular space with no restrictions. Now I have an outstanding parking ticket that neither this app nor the city care to rectify even though I have proof of valid payment at the time of the citation. So now I have to go through the lengthy process of contesting it with the city. The app is no help in this regard and does not give you an option to report such matters. In the fine print it also tells you it is not responsible for any tickets you receive even if the app is functioning properly and says you paid LOL. Maybe don’t release this app unless you’ve actually worked the system out with parking enforcement beforehand?

Stole my $ and blamed it on me. I paid for a parking session using this app. After my session was going I checked the app and realized my session didn’t appear to be active. I tried to re-pay for the parking spot but received a pop up about a lockout period for that particular spot. So I had to rush out of the building I was in and move my car. Later, I received an invoice for the spot so I contacted passport support for a refund. They told me it was my fault and that I shouldn’t have tried to pay for the spot twice. How was I supposed to know this when your app is telling me different? Then, the number they gave me to call for a refund was not a working number... Thanks to this app for ruining my morning the other day, blaming it on me, stealing my money, and wasting my time having me call out of service numbers. Get you act together passport!

Still not fixed!. It’s been months and months of bad reviews telling you that the app just freezes on opening and requires being deleted and reinstalled to work every single time! You’ve done nothing to fix it! It’s less work to pay at the machine! It’s really inexcusable that it’s still doing this. I had an iPhone 6S and just got a brand new iPhone X and it’s the same thing on both. My brother is an app developer working for a large national company and he would lose his job if he ever put out such a shabby product without a fix for many months. Update: THEY STILL HAVEN’T GOTTEN OFF THEIR LAZY BUTTS TO FIX THE APP. CONTACT YOUR CITY AND ASK THEM TO FIND SOMEONE ELSE TO HANDLE THEIR METERS. OTHER COMPANIES DO A BETTER JOB. Update: No change at all despite knowing of the issues for over a year. I still have to delete and reinstall the app every time I use it unless I’ve used it very recently.

Hate with a passion. I hate this app with a passion and can’t wait for a competitor with better quality control and UX design team to replace it. It gets broke when there are upgrades. It errors out with meaningless errors. And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if this app fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care?? (And, because by the time you’ve finished fighting the app you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When this app fails, Passport Parking should reimburse for the parking ticket. Period.

I’m in Michigan. It parked me in Rhode Island.. The part where it asked me for my zone, then my parking space was confusing and not clear enough at all. I’m in UX—this app does a bad job with clarity and keeping the user informed via feedback to their actions. I had no idea I was paying for a spot in Rhode Island until it was done. When I went to the icon with the headset in the upper right corner, I assumed, rightly so, that it would take me to Help or Contact. It merely let me know I’d paid. What? That makes no sense. I checked the sidebar, the same icon was there. I clicked it. It took me to a page with 2 options: an FAQ, and sending a bug report. The FAQ said to contact support for wrong parking spaces. There was no indication where this support was. I scoured the app—no phone number, no email, no chat support, nothing. No way to talk to a human. I ended up sending a bug report, which is ridiculous. I’m now paying for a spot in Providence, Rhode Island, which, by the way, auto-set the duration for me, so I didn’t even get a screen asking me how long I’d like to park. Just: would you like to park? Yes? Okay the time has been set and you’ve already paid now. Thanks.

Warning: no Apple Pay or Apple wallet support because...reasons?. In this day and age, if an app cannot use my Apple wallet or Apple Pay or charge me through iTunes, I argue that the app is extremely dated. After all, I can go to almost any store or restaurant and pay using Apple Pay, all my apps that don’t charge through iTunes charge through Apple Pay, in short, you can use the Apple Pay platform most places. Thus, when an app doesn’t access my wallet or use Apple Pay, it appears dated and stuck in the past. Much of the convenience of the app (install and quickly pay) is negated by this over sight. This is one such app. Considering I ran out the door without my credit card and needed to catch a train, it was far less than convenient and, in my opinion, an app whose purpose (convenience to the consumer in order to increase compliance) is negated.

It doesn’t work. I’m parked with a sign right in front of me that says “2 hour parking. Parking required daily 9am-6pm excluding Sundays and holidays. Download mobile app: Passport parking. Zone 5621.” I open the app and put in zone 5621. I go outside and check my space number, which has a big 1 clearly painted on the street. The car in front of me is space 3. I look back at the app and the lowest numbered space I can select is space 54. I enter 1 and the app says “space not available, check sign.” So I look at more of the spaces in front of me. They are numbered 7, 9, 11, etc., except the sign says “Zone 5620.” So I enter zone 5620 and it allows me to buy 22 minutes. I try to purchase more time and it says “not allowed.” So I use the kiosk, which allows me to buy something like 15 minutes. I tried to buy more, but it wouldn’t let me and wouldn’t say why. Meanwhile, I have no idea if I’m purchasing time for the right space or not and I’ve gone from 5 minutes early for my appointment to 15 minutes late. This is a great idea but it’s VERY poorly executed. There’s no information about why you can or can’t use a space. It just says “check signage” and the signs often seem to be wrong or misleading. I’m just going to avoid any area that uses this parking system I guess.

Generally good but with an annoying time bug. The app works for me, mostly does what it says it will do, and is certainly easier than carrying around a lot of quarters. It does come with one annoying bug that the company is refusing to acknowledge: no matter how quickly you enter the information, you will never get the full amount of time on the timer. I understand their rationale for knocking off a few seconds (you pay from the time you start deciding how long to stay), although I don’t like it, but frequently, including twice in the last two days, I have been given a full minute less time than I paid for. Either that, or the timer has been incorrect. One way or another, there is a bug that I have been unable to convince the company exists.

App to scam $. This app is designed to scam customers for the first time use, at least. Why would it default to a 8 hours Max to scam $25? Why can't it leave it as 0 hour and force users to select the hours? What is the purpose of having the "Max 8 hours" button twice as big compare to "Stay" button? And why "Stay"? Can it be like "Select Hours"? If it is not intended to scam and what is the purpose? I parked 1 hour and had to pay 8 hours. Even I called the service right at the parking spot and no refund and no justice served. The guy said that how the app worked. You booked you're death. I thought max is 8 hours so you start your time and end your time and pay the duration when your done, just like you regularly park anywhere. I'm an app developer guy and got trapped, think about old folks with no tech skills. Change your app with my free consultation. May others forgive your sin???!!! It is not the $25, it is the feeling of being scammed.

So Convenient!. Passport parking has been so convenient for 3 reasons. First one: when I’m running late, I can just park and pay as soon as I sit down in class or for work. Second: it’s been snowing in Denver and it’s nice that I don’t have to stand outside waiting at the pay station, especially if there is a line! Third: it’s safer for me. I get to school and work when it’s still dark out (6:30/7am) and nobody is around. I like that I don’t have to scramble for cash or for my card in the dark, alone. I do pay $0.30 more for using the app, but you really cannot put a price on convenience, warmth and safety! 😁

Very Misleading APP. What this APP does for you is not much! You will find in the fine print of the Terms & Conditions a statement that says it does not reserve you a parking spot. No where else does it say that. It doesn’t find you parking! You have to know where the parking zones are. So what you get is a way to pay and a notice if your time is running out. Both can be easily done without this APP. Your phone has an alarm that you can set to notify you your time is running out. And there is a parking kiosk that you can pay at without having to put money in a meter! The developer should make it clear that you are not guaranteed a parking spot until you get there and find it yourself!! There should be a FAQ for this as well. I’m sure I was not the first person who wanted an answer to this question. They should make it clear that if you need a refund, you can’t get it through the APP!!!!! This APP is a waste of time and effort!!

Definite scam app. I was in a Richmond VA parking lot yesterday and on every poll had a sign for this app so I figured if here it must be part of the lot. It was a pay yourself at kiosk lot. I downloaded the app and setup account. It didn’t give me a lot of options and I was told to pick a zone which only gave me a single option for a zone and I was told to give the parking spot number. I finalized and at that time i was told the zone I was in was for Nebraska. So I am in VA parking in a zone in NE. I then clocked a button with a head shearing a headset assuming g that would take me to customer service and to my surprise it took me to the page showing me what I paid. I clicked through the menu and with the exception of the faq everything took me to the total paid page. In FAQ section they have listed in response to someone’s question about cancelling and they respond with letting the time run out. This is lovely. They give no option to fix or stop this. How are they allowed to have an app like this that steals money. I’m disputing today with my CC

IMPORTANT!!. I got this app two months ago. Used it for a two dollar parking and then never used it again. Two weeks later I found two separate charges of 27.7$/each on my Bank of America account(this is the one that I linked to the app) under the Passport Parking app name. I disputed each of them and got my money back. Afterwards I changed the primary account to a Citi Bank card. Today I went over the statement and I found yet another two charges of the same amount + a third one of 67$ finalized on 4th of June. I mention that I never used the app again since the initial issues. Now, I suggest developers to look into this as soon as possible and EVERYONE that already uses it to check their bank statements from the time they first got the app. The charges that show up on the bank statements aren’t listed in the app under the “Parker History”

Only works half of the time or less.. My city uses Passport Parking for a lot of its street parking payment. I, and several others I know, consistently run into problems with this app. App has to be restarted several times before it will allow payment to be processed. Other times, deleting credit card info and re-entering it will work. On my husband’s account, he purchased $10 of credit and yet it won’t allow him to use it. Gave two stars because when the app works, it’s great. It’s just extremely unreliable, as you never know if the app is just going to not work (which is a lot of the time), and then you better hope you have quarters for the parking meter!

Seamless, Reliable, and Actually Makes Parking Easy. Passport Parking is one of those rare apps that just works exactly how you need it to. It’s all fast, intuitive, and stress-free. No more running back to the meter or guessing if you have enough time left. The notifications and reminders are a game changer, and the interface is super clean and easy to navigate. Payments are smooth, receipts are clear, and I’ve never had an issue with transactions or tracking sessions. You can tell this app was built with real users in mind.

My first and last time using this app. A brutal digital experience. A few suggestions for the devs: (1) When a session is about to expire, give me the number of my last parking space and ask if I would like to extend my time in the current space instead of asking me to start over and remember the space number. (2) If I want to pay for someone’s parking after I have have paid for my own spot, don’t give me an alert that says “Invalid Number” when it’s not an invalid number, just tell me I can’t open a new session once I’ve started my first session, or let people open more than one session since you provide the option to do so. (3) Allow the users device to use geo location instead of force them to walk down the block searching for a sign that may or may not contain the arbitrary zone number assigned to the area the parking spot is located, you’ll likely have way fewer customer complaints and more completed sessions.

A Russian roulette when it comes to paying. Around 20% of the time when I use this app, it goes through the basic motions of confirming the parking spot, all the cool lights spin in world like it’s a successful payment, and then I get to the restaurant and I check to see how much time I have left on my parking and it tells me the payment was not confirmed and so my session never began. This Russian roulette makes this app all but useless. You can imagine the anger of getting a ticket when you think you’ve paid for parking. In each case, when it happens, there is nothing wrong with my credit card or payments, and in fact, if I noticed this problem and just rerun the parking it works every time. So there’s clearly something glitchy with this app. So, despite how clean it looks and how magical it all seems it is really a nightmare in disguise, as you’re never really sure that you’ve paid for parking, and it sends you no notification, your phone doesn’t beep ring or buzz when your payment somehow fails even though your banking situation is crystal clean.

Convenient. I’m self-employed and going back to college at an older age. I travel for my business and have to frequently use public parking. Most of the places in the area I service use pay stations. My college also has pay stations but also offers the option to use this app to pay for the parking. I love the convenience of paying for my parking in the app: getting to pick the length of time, alerts for when you’re running close to the end of the meter, and also not having to get out of my car to find a pay station then return to my car to put the paid ticket in the window. I park, plug in my zone, pick my hours, and I’m off to class with no problems.

Can’t save a new vehicle. Edit: after reaching out Twice through the app, this review and once through the website, I finally heard back from somebody. They did help me resolve the issue so I am changing my review from one star to three stars. When that app works it’s great. But very difficult if it does not. Especially since my city has disabled all the meters so that app is the only option to pay. Three starts because it took so long to get it resolved. This app used to work great. Then I got a new car and the app won’t let me save a new license plate. I have reached out twice for help and have gotten zero responses. My whole city uses this app so it is incredibly frustrating as I go downtown a lot. When I try to add a new vehicle it allows me to enter the info but then the screen is just blank. No save button, no continue. Nothing. It is completely useless to me now.

Better way to pay ... sometimes. First off, this is a big improvement over having to run out to the meter and deposit coins every time the meter times out...but this depends on your phone having a good signal, of course. This becomes a big issue when you have to park a long distance away from where you work and the meters time out every two hours. While it’s true that the app won’t allow you to add time the way you can when you deposit coins, it is easy to start a new session. The only drawback is that you will lose any time remaining on your current session if you start a new one before the old one expires; however, I suspect that is prefferable to paying a large fine if you try to wait and mis-time it. I really do hope that this app is expanded to include adding time to a session. With that one change I would give it a rating of five.

Bad design. Buggy. Unintuitive interface.. First off, it should accept Apple Pay and other forms of digital payment. It should also scan credit cards instead of requiring manual entry. If your card expires it doesn’t tell you. Instead it asks you for a form a payment. If you enter the card that previously expired, it doesn’t automatically update the card it just says the card has already been entered. There is no way to check your cards from the parking payment screen; you have to back all the way out, find the setting in a menu, and look up the card to fix it. But your not done yet. Because fixing the date won’t work so you just have to delete the card and start over from scratch. Terrible design, waste of time. Zero stars.

You still can be cited!. I use the app for the Pasadena, ca area. It seems like it’s a faster way, until you are cited for not having a receipt displayed on the dash. I contacted Passport Parking twice and they said I had to contact the issuing agency that cited me and there was nothing else they can do. Shouldn’t Passport and the city have a way of communicating with each other to take care of the problem immediately. If I call Passport they look it up and tell the city to dismiss it for us. Their moto is stress free parking. I don’t think so, when you know you can be cited. I had to file a protest with the city to review. After two weeks the $55 cited was dismissed. I will not take the chance again using Passport Parking and waste my time fight another cite. Just walk to the parking box get a receipt and be guaranteed no cite!

Glitches = Tickets. This app is designed TO GIVE YOU TICKETS. You have a 1/4 of getting a ticket even if it charges your bank, and you’ll have to pay both the parking ticket and parking fee. If you close the app while it’s still processing a payment, or even for a few seconds after paying, it won’t go through and you’ll get a ticket. If you click “max time” it only automatically selects about 15 min, so if you don’t notice then you’ll get a ticket. It only gives you an alert about ending parking time ONCE, 10 minutes before, with no way to change it, so if you don’t set a second timer for when parking is actually up to move your car or extend time, then you’ll get a ticket. It also doesn’t detect if the same car is already booked on a street before accepting payment, so it’s easy to double charge yourself for parking (my bf does parking in the mornings, I do afternoons). Awful app.

Actually a zero star rating but there's no option for that. Used app yesterday and it would't accept payment from any of my credit cards OR Apple Pay even though all card info was current with ample funds in each one to cover the meter cost. I used the correct zone and the correct parking space number. I continued to try repeatedly to use the app but ultimately had to stop because I was at that parking space due to an emergency that I needed to tend to. When I returned to my car I had a parking citation. This app is trash. I've reached out to Passport -- there was no explaination about why the app didn't work --Passport just expained how the app SHOULD WORK. I cannot trust that if there is another crucial situation that this parking app will fail to work again and I will end up paying $25 again for a parking citation. It is very unfortunate that this app is the only app option for this area.

Bug they refuse to fix, leads to parking tickets. This is a simple app that for the most part works. Except they have a bug that is so core to it’s functionality and leads to you getting a parking ticket (which has happened to me) if you don’t compensate for it. Most frustratingly, I’ve spent a long time explaining it to them, sharing screenshots, describing how to easily reproduce it, and they keep just doing all sorts of diversions and refuse to acknowledge it or try to fix it. The bug is simple: There is a “max purchase” button that selects the max time for the parking lot. (It’s what everyone selects to park at the station for the day). But it fails to actually select max time if you click it in the first 1-2 seconds, there’s some internal lag where the functionality fails. However it still pops up the confirm message “you have reached the maximum time for this location”, even though it hasn’t. If you “believe” the pop up confirm and click through you actually only have the minimum time. Then you get a parking ticket. I’ve explained this in painstaking details multiple times to then with screenshots. All they do is reply with generic dialogue on checking local parking regulations. One even sent me the phone number of the local police department. It’s frustrating that our local government have given a monopoly to a company that isn’t interested in success in sole basic functionality they’re tasked with providing.

Cryptic error message cost me $30. This app's vague error messages cost me a $30 ticket. When I tried to pay for parking, it just said "Zone Unavailable" with no explanation. What it ACTUALLY meant was "You've reached the 2-hour daily limit for this zone." I left my car for 7 minutes and came back to a ticket. I appealed the ticket since the app refused to take payment. It turns out: I had parked in the same zone earlier that day and didn't know there was a 2-hour daily maximum. When I tried to park in the same zone a few hours later, the app gave this cryptic error message instead of explaining the actual issue. If it had simply said "2-hour daily limit reached" I would have known to park elsewhere. The city denied my appeal because the app was denying my payment "for a valid reason" — even though it would not tell me what that reason was! WARNING TO OTHERS: "Zone Unavailable" might mean you've hit a daily time limit for that zone. This frustrating app is trash in several other ways, but their cryptic error messages actually cost me money. The city should find another vendor with developers who are not too lazy to write informative error messages.

Terrible. Where to start with everything that is wrong with this app? The authentication experience: No support for passwords, no support for passkeys, no support for password managers, no FaceID, uses a OTP sent via SMS which is widely considered to be bad practice (hello sim swapping). The OTP that is sent via SMS can’t be pasted in using the automatic feature of IOS, so you have to find the SMS that IOS has automatically deleted and type the OTP manually. Then, for some reason, a PIN is needed, again that input can’t be pasted and has no support for password managers (including the one built in to IOS). So you need to remember that pin, write it down, or reuse a pin that you use commonly (all bad practice). Once you are finally signed in, you have to type in the parking zone ID, it doesn’t do anything like detect where you are (yes, I have allowed the app to detect my location). Then, finally, 10 minutes later, you can pay. Want to use the app again? Too bad, you have to go through the tedious authentication experience again after 24 hours. On ParkMobile, I’m signed in, correct parking zone detected and last vehicle used already filled in. It takes seconds. Finally, why on earth is this app called Passport when passports have nothing to do with parking? This is annoying when looking for apps on your phone that are actually related to passports, or trying to remember the name of that terrible parking app when you have 6 other parking apps on your phone.

Unexplained Charges. My last bank statement showed two charges from Passport for $74 and $86 dollars respectively. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Anyone thinking of using this app ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information.

App Needs to Be Improved — Still got a ticket!. I pulled up to a spot and paid for an hour of parking using this app while taking my daughter to our favorite french crepe place in Pasadena. Since we still had over 30 minutes left after eating, we crossed the street for my daughter to check out a little store. I looked back at my car and found an officer writing me a parking citation. I crossed the street to show him I had paid in the app and the timer was still running with about 30 minutes left. He said that when I put the details for my car in the app, o accidentally selected AK instead of CA for my state and so it didn’t come up as being paid. He handed me the ticket and said I can contest it. What a bunch of BS. But actually, I never selected AK as my state. IT COMES PRE-SELECTED BY DEFAULT, and if you overlook it, you can still get a parking ticket even though you paid to park using this app. I went to the parking authority to contest it and the guy there says he runs into this same problem EVERY SINGLE DAY! Whoever is in charge of programming this app, there is a simple change you can make to avoid thousands of people nationwide registering the vehicle incorrectly in your app. I will suggest the change here and will gladly give you a high rating once you make the very necessary change. You simply need to add one more line item to the drop-down list of states, before AK. The item should say, “- Select State -“ or the like, and your app should not let a person proceed to register their vehicle without selecting a state. NO ONE SHOULD DEFAULT TO REGISTERING THEIR VEHICLE IN IN THE STATE OF ALASKA AND GETTING A PARKING CITATION SIMPLY BECAUSE YOUR APP PUT THAT AS THE DEFAULT STATE. People should be required to literally CHOOSE their state from the drop-down list to register their vehicle for parking. Yes, I acknowledge that if I were paying more attention when registering my vehicle, I would have caught and avoided that mistake. But apparently a lot more people are doing the same thing and it would be EASILY AVOIDED if you will make the suggested change to your app

New interface. I love the Passport app, but much prefer the older interface, because using it for stays of more than a few hours (either when establishing a session or reviewing when the session expires) is not a simple matter. The new interface seems better suiting for parking in a city for a few hours than parking in a train station parking lot for several days or a week. I would prefer to select the number of days, not push a ruler until I get at a cost that corresponds to an estimated number of days. Is there an option to make the interface “less intuitive”?

This app screwed everyone up in the Parking Lot. I went to Breckenridge Colorado and tried to park at 2:45. I use this app. It charged me $.50 for 15 minutes of parking! When I tried to add time I got a message stating “this zone is not currently available”. So I went to the parking machine and plugged in my card. This time I paid $.50 for 10 minutes. when I tried to extend my time I got a message stating “maximum time reached“. So I called the number on the parking machine and pro follow the prompts for people trying to use the Passport app. I was put on hold for about five minutes and then told no one is available to take your call and was hung up on. I tried it again with the same results. another customer in line behind me I had the exact same problem. I had to call the town council in Breckenridge Colorado. They informed me that parking is free after 3 PM. But the app just left to be confused and confounded! This is my first time, trying to use it, and it really sucked!

App glitches lead to tickets. I sat in my car (not hurried), ensured the proper zone and plate numbers were entered, updated my card and set it as my primary card. Reserved the max time. When almost two hours had passed, I entered a new session to make sure I was covered. I came out to my car to find a ticket. I was very confused and frustrated. After investigating and contacting the app, my first session never registered, only the second. The explanation I was given was essentially a glitch. This glitch cost me a the price of a ticket. Beware if you must use this app, you need babysit it and take extra time to make sure everything processed correctly because glitches can interfere with processing and there’s nothing you can do after the fact. I plan to try and avoid parking spaces using this app whenever possible.

Charge increase as I hit the payment button and other issues.. The rate was shown, as usual, every time I use the app for the same meters and the same time zone. I hit the complete payment option and the amount jumped by 50% percent. I reached out to support multiple times, sent screen shots and confirmation as per their request. The last response I received was a query on how often this has happened. Since then, there has been no follow up. The latest update has been terrible in general. Aside from the random price jump, there is an up-charge for using an all day zone: if you park for 3 hours and come back 6 hours later to park in the same zone, there’s no reset, no lag time, if you have to pay extra to park in that zone again. I recommend carrying change and avoid using this app. ———————-UPDATE——————— There has been a request for me to update my review since I wrote the above and to email them for support. Went through that process again, with no actual support. Just a runaround and told to call 311 because they can’t help me at this time.

Extra charges. The app is a great idea,the developers need to work out the bugs tho.i payed with the meter then downloaded the app,entered my card information then charged me twice.i wanted to give it another chance the following week and I wanted to pay for the spot for 4 hours, it only let me pay for 3 then I picked a new session to add hours and it charged me the max time,so I had two different sessions going on at the same time!! I wrote numerous text to the contact/help center and no response! So I had to cancel charges with my credit card company. The developer of this app needs to prevent getting double charges for the same parking spot...

ios 16 search feature. When searching “Parking” or “park” in the search box for the iphone files/apps/web search tool in the UI of the home screen, the Passport app does not show up at all. I have to specify by adding the term “app” or somehow else indicating to show all parking apps for this one to show up. Park mobile is the only parking app I have downloaded that shows as a “top hit” when using those search terms, park or parking. Just thought developers might want to know to add those keywords to whatever list of related words that the home screen search tool uses to generate results.

Totally Recommend!. This app is very handy for those who live/work in a city; especially one that has a strict parking policy. Being able to replenish your parking time from your mobile device changes the game, and gives you more control. Weather you are stuck at work, or on a date, or just want to sleep in an extra hour ( if that’s even possible for us busy folk) then this app is right for you. There is a small convenience fee for each transaction, however, this a small price to pay for the alternative of getting soaked in the rain. Happy parking.

Cannot use saved payment info, no PayPal or Apple Pay. The app won’t use saved credit cards for payment. When I try to reserve a spot, the only option for paying is to set up a new payment method, and it will not allow you to input your card details if your payment method is already saved. It seems the only way to pay is to delete your credit card from your account, and then manually input the credit card number every time you want to reserve a spot. I was in a rush recently and didn’t have time to manually input my credit card info, and I ended up getting a parking ticket because of this bug. Also, I would much prefer if the app had the option to use PayPal and/or Apple Pay rather than having to give out my credit card information directly.

Payments not Working; UPDATE. UPDATE: So i finally was told why my payments were working on the app and it was nothing on their end. I wish I was told sooner by other customer support agents why my payments were not going though. The app works fine for me, again. My payments aren’t working at all and haven’t worked for months. Every card i’ve tried hasn’t worked, although it charged ALL OF THEM. The app was working so well :((( I’ve contacted customer support so many times and they use the same copy and past answer instead of telling me saying their app doesn’t work.

Awful. I paid for 2 hours in cambridge. Upon trying to renew more time with 5 minutes remaining the app would not allow me to up my time. My colleague could do his just fine, and my other colleague was having the same issue. We were parked next to eachother. So after finishing lunch, as the timer expired, we went back to the cars, 3 minutes after expiration to a man giving us a ticket. After starting the conversation confrontational, we de-escalated the situation and I had video proof of the app acting up. We paid manually for 4 more hours. One cant help but feel like passport and the cities it works with don’t purposely make it so there are “errors”. Whats the chances the traffic officer was waiting right on my car as soon as the timer expired, SPOILER, the chances are slim to none as there are 4 lots within a mile. Its a setup to fine fine citizens and people and I assure you, pay manually. Passport is a scam.

App Stopped Working; Update: Fixed Next Day. Update: The developer reached out here and Customer Service (CS) also responded to my query. CS was very friendly, but the email process is slow and did not give a quick result. This is a new day and the app seems to have reset, which may be thanks to efforts by CS - I can’t tell. I appreciate the sincere efforts to help. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile. The app forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. In the end I kept my same PIN; I think this was just a way to obtain a new agreement to the terms and conditions. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. The app is great when it works and usually works flawlessly. Rating updated to 4 stars to reflect this plus the friendly CS; one star off for this experience, the slow support process and the parking ticket consequences that may result. Original Review: This app has been a great convenience but today it suddenly required recertification and then refused to accept my PIN. I can’t reach my car so I will probably get a ticket. No response from Customer Service. This must be an update issue and hope it will be fixed ASAP.

OK…But Don’t Pay For Short-Stay!. A Parking App is great for obvious conveniences But… I quickly downloaded this one to use for what’ll be a regular quick stop for me, but never a long one, so I’m unlikely to use it again…unless I’m quarterless, and here’s why… - I only needed 15 minutes & 20 mins cost 25cents so I hit “select 20mins” & submit. Then juuusst as it was accepting the payment & closing the screen(too late to stop) I caught a quick glimpse of the 40cent transaction fee added along w/the 25cents for my 20 minutes! Boom…65cents for 20 minutes, lol. I saw no clearly visible mention of a 40c fee per transaction in the App’s description on the AppStore(I looked for any mention of prices), or I would’ve just popped in a quarter, lol - I have another App for Center City Philly, it has no trans fee so I wasn’t expecting one here - I wonder if it hits you for another 40cents if you add $ to the meter, or is it just a one-timer(?). If it’s the former you’re better off using up your quarters, if the latter then you’ll want to stay awhile to get your money’s worth!

Not user-friendly. is in Salem Massachusetts. This is the fourth visit and I’ve never had an easy time using this app. First of all the app never fully loads. When I try to go to the website on the Internet all I get are websites that have app installed and no further information. Finally I have to log into my Dentist Wi-Fi and with your Health I’m able to do this. I dig where it is while I’m doing all this I’ll get a ticket because I’m not paid for. I think this is a lousy out My dentist is in Salem Massachusetts. I’ve been here four times and I’ve never had an easy time with this app. First of all it never fully loads and I tried various ways of going online but all I get is a website that saysmy Dentist Wi-Fi with your Health medical to do this. There has to be an easier way

Worst app experience. I am a software developer with apps that are used by millions of people. This is the worst app experience that I have had with any mobile app. I have two payment methods saved in the app. One of them is the default payment method. When I create a new session it doesn’t ask me to use one of the cards on file. It says enter a payment card. I enter the card that I already have. It says the card already exist. Does it allow me to use that card to pay? NO! It says set up a different payment method. I just don’t understand why it does not allow me to pay with the card that already is in the app. Tell the high school student that wrote the app and the high school student that didn’t properly test the app to check it and fix it.

No notification.. The app lets you only pay a certain amount of time for my meter parking. 2 hrs max which im already annoyed I have to wait and download a whole app to pay my meter and then make an account and put my card info instead of a quick swipe. My time ran out and the app had no notification setting i went to increase and add time and when I came back I got a whopping $60 ticket on my car with a time stamp of 2 mins after my app thing expired. Don’t go to Pasadena! The cops there wait to ticket! Also they tricked me and had a $10 voucher which I thought was a promotional coupon, I clicked it thinking I got a $10 off but it immediately charged me $10 giftcard without even having the “are you sure?” pop up. Their help service was not helpful at all so now I am out like $80 for paying for their meter giftcard and the ticket! Scam!

Not storing CC and customer service can’t help. I have messaged for support multiple times as after years the screen suddenly did not offer me a choice of my cc on file. When I try to add a new card it says it is already on file. I have tried logging out and logging in again, deleting the app turning off the phone and then reinstalling. I am able to login on a browser and see my cards but the customer service will not correct or investigate to help me fix this issue. It is extremely frustrating to be told it isn’t there issue when I have not had an issue with the card at all! They need to have the tech staff look for the issue. Payment cards on file in account are not appearing this has been happening since early May!

Misleading /overcharging and no customer service. I went to Brookline mass for a doctors appointment and download the app so that I could pay for my parking. Somehow it thought that I wanted a prepaid wallet and charged me $20 and then on top of that charged me for the parking time. Then when I went for lunch and parked in a different meter it charged me again. It never deducted the two charges from the $20,But instead it took out more money from my bank!When I tried to call there was no phone number and so I clicked the support button to get a chat agent . There was an automated message saying that there is currently a high volume so it will be a long wait time and to note that this was not a live response. I waited anyway and just kept my phone open for over an hour and I never heard from anyone.

Can’t Buy Through App. The app won’t let me get to the payment screen. After I enter the parking zone and space numbers I get to a screen showing how long I can park until with a continue button at the bottom. Clicking the button shows a loading icon but doesn’t advance me to the next screen. I’ve tried pressing everything else on the screen just to ensure there’s not a hidden selection that I need to make, but there’s nothing else to select. I have also deleted and reinstalled the app multiple times but can’t seem to get to the payment screen to buy a ticket. This app seems to have potential if it wasn’t buggy. So, for now, I’ll just buy through the ticket machine which is cheaper than the app price anyway.

How this app can be improved. • Change the session expiration sound to a more typical smartphone alert sound. We get it, it’s a parking app and the alert sounds like a car horn. It’s annoying. Even better, give us the ability to customize the alert sound to any of those available on our phones. • When the session expiration alert goes off (10-minutes before expiration) have both a Dismiss and a Snooze button. Sometimes we’re too busy when the first alert goes off to add time. It would be great to have a reminder occur at actual expiration, as well. • When the app knows that a parking area has a maximum time limit and that I’ve reached it, why still show me “Extend” button during my session – and at the end? It’s misleading. I think I can add more time but I can’t. Change that message “Max time reached” or something.

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Works perfectly. Simple, fast, no problems, good reminders. Just what you expect

Great app!. Simple to use.. actually works.. no fiddling for coins in the rain.. and did I mention really simple to use!!

Can’t verify; can’t use. Changing cell phone country list wouldn’t refresh. Using email wouldn’t provide code. Using US cell phone wouldn’t provide code. Entirely useless app that serves no purpose. Refused to pay for parking on principle.

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Don’t use unless you want a parking ticket. The app will state that you have completed the transaction and not inform you if your card declined or not until later. This resulted in a parking ticket which I then was on the phone with Joe from customer service who openly admitted the app malfunctions. I asked for that in writing since he stated that three times in our conversation and he failed to deliver an email stating the apps malfunction as promised. Just pay at the meter!!! It’s not worth the headache and the waste of time!

Card won’t save. Why don’t they allow Apple Pay or other simple forms of payment? I couldn’t log my parking so I’ll probably get a ticket that I’ll be forwarding to this app

I can’t get it to work. Despite deleting and downloading multiple times, I still cannot get his app to work.

Can’t add a credit card. The app continues to give an error code when I attempt to add my payment info. The error code suggested changing to mobile data instead of wifi, I was never on wifi. I used multiple different cards, uninstalled and reinstalled etc. I called support and they said use the website, the website also won’t let me add payment, I’m going to end up with a ticket now because the app is broken.

A nightmare to use especially payments. Impossible to delete payments of lost or expired cards. Adding new payments do not work either. Just awful and frustrating to use in a cashless society.

Map/zone location. Could you please add the option to “find zones near me”? It only pops up the two most recent parking zones I’ve used. This is very unhelpful when I want to the convenience of the app in a but parking in a different location than my usual. Yes- I know there are signs with zone#, but I’ve also gotten a ticket for choosing the wrong zone# (off by 1 digit) due to user error. I just want it to be easy.

Needs dark mode. Easy and simple to use. Needs to dark mode though.

Terrible. Worst parking app out there. Won’t accept Apple Pay or even saved cards, you have to input manually. Having done that, it doesn’t work anyway. Utter rubbish.

Absolute rip off. App does not let you pay for less than an hour of parking AND the user pays the transaction fee which is higher than the actual credit card processing cost. Total rip off. I’ll be delegating to city council to get them to terminate the contract with this scam of an app

So bad. A terrible app

Fraud app!!! Steal your credit card info for random subscription. Do not trust this app!

App is trash. Just doesn’t work! I can’t register my car, which means I can’t park in my city. Can’t get a hold of anyone to resolve it. What a joke.

Missing Features Other Apps Have. Mostly works fine but why can I not pay for a zone ahead of time when the pay parking hasn’t started yet? Pay parking starts at 9am but you can’t pay at say 8:45am and just pay from 9am onwards… Super convenient when you have a 9am appointment and can’t be on your phone. Other parking apps have this feature. Park. Wait on your phone. Don’t be on your way.

New scammers in town. The only way the app works sometimes is through extensions of parking time which has convenience fee each time. City of North Van is a scamming machine of course. It’s no surprise they use this app that’s designed for scamming people one way or another.

Most inefficient parking app I've ever used. No Apple Pay, registering takes too long, verification code takes multiple attempts and $0.15 “convenience” fee for an inconvenient app

Terrible user experience. Would give less than 1 star. Went to use it and basic functionality of verifying with a 6 digit code via text or email does NOT work. Can’t even make it past first screen to use the app for parking. And No Support available. Worst parking app I have ever tried to use. Better off paying the ticket than the frustration of the weak user experience provided. Embarrassing this is even an app release.

Broken app. I’m on a iPhone 16 up to date iOS and this app is horribly broken. The done button keeps disappearing preventing me from getting the setup.

Awful. Terrible app. Doesn’t work.

USELESS APP Can’t get past the “ we will send a code” window. Wow really ??? If I could give zero stars I would !! ?? I don’t visit the city often and rare I have to pay for parking . Downloaded the app to be able to pay and input my phone number ….. nothing . No code Try with my email … nothing no code … can’t pay for parking if I can’t get the app to even verify my phone .. in the time I fussed about with the app I could have been in and out of the shop … never was able to pay for parking . Had to just run and get done what I needed taking the risk getting a ticket because the app would NOT work .. tried the app again after I left the spot . Still no code useless.

Can’t save card. Couldn’t save my card so I had no way to pay for parking and just had to accept getting a ticket. Also, laughable security. The 1990s called and they want their 4 digit PIN back.

Kind of predatory. Kind of predatory

Thanks for stealing even more of my money. I can’t believe a .15 cent fee is charged for paying for parking. I give $30 a week to park and then in order to be able to do it from my phone I have to pay more?? Get with the times. Ridiculous

It won’t take my payment. This is the worst app ever, I have never had a problem paying for parking with any other parking app except for this one!! Last time I have to chat with the bots, which told me to use the website, which seemed to take my card (a debit/visa), but today when I went straight to the website…nope it doesn’t want to take my card!!!! I’ve tried the app again, I’ve tried uninstalling and reinstalling the app, I’ve tried deleting my card on the app and the website and re-entering it…but nothing is working!! This is the worst experience ever, I am so frustrated and this needs to be better!!!

Software is not working. I’m trying to install this app on my phone to pay the parking. And every time I try to open a new session it gives me a white page!!!! It is really frustrating. Make your app work before taking responsibility

Cannot add vehicle. Does not seem to work on IO26. Unable to enter a new vehicle. Once details are entered there way to save. Without a vehicle unable to use the App.

Garbage. Payment has always failed no matter how many times I re-enter info, delete/reinstall app.

Not working even login. Not sure if it is not compatible with ip 17pro, ios26.2. There is not confirm button even to login with the phone number nor email. How come!

Didn’t accept pay. Tried to use this application in a parking lot. Signed up and added payment method. Wouldn’t accept. Tried another payment method. Also refused to complete transaction. Tried a 3rd and still didn’t work. Fix you app. Resulted in a parking ticket because unable to pay and you have no other alternative other than the app. How about add Apple Pay or Google pay functions. Step it up

Worst App ever. Garbage app Couldn’t get either text or call to verify when there was urgency

Cannot add car. Tried to add my car however after entering information there wasn’t an option to save the car. Closed the application and tried several times without any success

Awful app that the city of North Vancouver thaought it was smart. It excepted my card but won’t let me extend my time. It let me add another card but still wont let me change my payment to extend my time. This app is useless.

Extra fees. I could not believe after all the time it took at a parking lot to download the app and enter my info this app has the tenacity to charge a convenience fee. This was the most inconvenient payment experience for the consumer. Maybe convenient for the company….

no apple pay. i wanted to use this to pay for parking when i didn’t have my credit card on me, but the only way you can pay is by manually entering your credit card details. why not add apple pay functionality? would be a lot more convenient

Hasn’t worked in 3 months. I haven’t been able to use this app since beginning of the summer. I regularly park in the downtown area of my city, and Passport is the only place where I can pay by app for parking. They keep telling me my payment is failing, and that my card information is wrong, even though I’ve re-entered it several times, uninstalled, and reinstalled the app, rebooted my phone, and even deleted and re-created my account. I’ve called my bank and they don’t see an issue. I’ve called the city and they don’t see an issue. Now the Passport tech support won’t even return my call or send me text messages to re-create my account.

Useless. Coming from Canada, you have to download the app but you can’t change the country to receive a verification code, I tried with my email it doesn’t work either, what’s the point of only counting on an app that doesn’t work ??

E-mail sign up and PIN reset every time. An unnecessary hassle

Terrible app.. Terrible app. It’s impossible to add a vehicle — there’s no button for it, nothing at all. One star.

Terrible App. When you try to add a vehicle, type in deets, and then there’s no command button. It doesn’t work! So you can’t pay for parking via app. Had to drive around searching for the Pay kiosk! I was 30 min late for my appointment. Support response untimely.

Make an option to pay before a parking period is officially open!. You cannot pay for parking until the time period that you have to pay for parking. I.e if you have to pay for parking starting at 8am, it will not allow you to select the zone and pre-pay for your parking time before it turns to 8am. I wanted to pay to park during my yoga class from 8-9am but it would not allow me to actually pay until after 8am as the “zone was not available”. i had to be on my phone while the class started which is not ideal. i should be able to pre-book my time for a zone so that at 7:50am when i get to my class i can pre-pay to park from 8-9am. Other than that, solid app.

Lame. This dumb app won’t even let me verify myself - entered phone number and email and no verification code. How am I supposed to even use this?

Great revenue generator for the City. Allows Bylaw to monitor your parking down to the second and ticket you as soon as they can. 1 minute over = 25$ parking ticket (and I bet it took an minute to write the ticket)

Cannot login. Couldn’t proceed with any email or phone number I enter, couldn’t get the verification code, had to look for another place to park

Rent seeking. The app is poorly designed. Bad UX because this is simply rent seeking. They don’t need to provide a good experience because they have their “customers” by the balls.

Can’t add vehicle. Unable to add a vehicle to save button is missing at the bottom. Same with all the other screens it seems to be missing the save button. This app is completely useless

Incredibly poor.. iPhone 15ProMax won’t display the “submit“ button to complete the addition of a vehicle.

Wont take payment info. Attempted to download the app multiple times and cleared my cache. Tried multiple card including debit visa. Tried wifi and my 5G data…and it WOULD NOT take my card/payment info. So I guess I’ll just have to remember to keep loading my coins. Awful app and no other parking spots in the city without this.

Expletive. When the drop down list for the first item countries does not work you know it’s not worth any effort. Rubbish

Terrible. There is no where to hit return on any page. It asks you to add a licence plate and there is no enter button. Very frustrating app

Bloated Garbage App. 14min install on iOS nice.

So much wrong. Can’t add iPhone saved credit card. Won’t accept AMEX but won’t tell you. Saves credit card number without validation. Can’t edit saved credit card. Can’t remove saved credit card. Can’t use saved postal code in credit card Field. session timed out before I could sort out this credit card nonsense. And, obviously, why can’t you use Apple Pay? is anyone in charge here?

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Extra $1.10 charges. There is a .55c convenience fee, however, when you try to extend(and this happened twice now), it declines my card. But two minutes later when the session is over, my card works just fine and I’m able to book the parking space for another two hours but I have to pay the $.55 convenience charge again that wouldn’t have been applied the first four times my card was rejected while trying to extend.

App Opens Less Than 10% of the Time (Fixed). EDIT: the problem seems to have since been resolved. The app never launches when I most need it to. Have tried to use it to pay for parking ever since my town introduced it weeks ago. Have only successfully used it once since it has been introduced. From other reviews here it seems to be an issue with the app, not with your device. Faulty and unreliable until it’s fixed, which I’m surprised hasn’t happened yet. That’s some bad dev work, sadly.

Unresponsive. When we parked our car today, my husband gave me the wrong lot number (the next one over, so still a valid lot number — just not the one we were in). There’s no canceling a session once it’s started, so we started a new session with the correct lot number. I followed the directions for contacting the app to correct the problem. It’s been 10 hours, and I’m still waiting to hear back from them. We paid for two sessions, one of which we didn’t use, and the app developers apparently think that’s okay. I don’t agree. Not sure which is new frustrating — losing the money or being so blatantly ignored.

Hello confusion. I used to use this app every day for my daily parking. The lot I used to park in had a nice daily rate that would last until midnight, which didn’t really matter because I was usually gone by 5; however, one evening I had a work event that lasted until 9. As I walked to my car I saw a ticket waving at me from my windshield. Apparently, the time expired at 6. I checked the app for the rules of the lot that said $6, which I paid, would last through midnight. I’ve tried contacting support several times, but received no response. I’d recommend saving the $0.35 convenience fee and walking to the terminal to pay instead of using this app.

New users can not pay. If your quote times out while confirming payment and you are a new user, that payment method is locked out. The system requires you to setup a new payment method when trying to pay again and will not accept the credit card you just put in because it is already saved. However, as a new user, you can not select an existing payment method and must setup a new payment. There is no other option. The quote timeout is pretty short and I locked out all my credit cards trying to pay. I am stuck with the setup new payment method as the only option while all my credit cards are already saved.

Easy But Change Alert Options. The setup and daily use of this app are great. The only thing that needs changed is the alert sound. The horn seems like a cute idea but it is annoying and potentially dangerous. Twice I have been in traffic when the horn alert went off making me believe there was a hazard in traffic. Please make it so you can keep your horn sound or choose an alert of the user’s choice. Thanks

Worst app ever. I’ve downloaded and reinstalled this app a number of times and it still doesn’t work. Once you enter your credit card for payment I get an error message and to pay at the kiosk. So what’s the point of the app?! Additionally, I’ve contacted there customer support and it’s been weeks since they’ve acknowledged my request for assistance. Don’t waste your time. I also feel uncomfortable having entered so many credit cards to help process my payment. I’ve since deleted them all, but it does store them. The most frustrating part is that they’re setup for Apple Pay and that still doesn’t work. I would give this app negative stars if I could.

Poor App, Poorer Support (TL;DR included). This poorly worded app tells ask you “Spaces:” which I took as purchasing multiple spaces, to which I selected 1. Come to find out it correlates to the number, which makes sense. Simple misunderstanding, I go to cancel/request a refund... but you can’t. Go to the FAQ, it will tell you to use the “Contact Us” option to submit a ticket. I make one explaining the situation. I wait 5+ hours stating they can’t do anything, contrary to their own Support documentation and tell me to reach out to the operator. Nice, you want me to ask for a refund 5 hours after purchasing a parking spot? Pretty smart stuff there. TL;DR, the added fees to use the app, poor support, poor documentation, and poor UI are enough reasons for me to wait in line for a kiosk for 5 minutes.

Rip off. How does this app get a 4.6 rating? Most of the recent reviews are terrible. Parking apps are the biggest scam of the cellphone age. Used to be I would welcome having an app to manage a mundane process such as paying for parking, but now, every time you park somewhere, instead of dropping a few quarters into the meter, you have to download an app, put in all your personal info including license plate and credit card then get charged a .$50 “convenience” fee to cover a $2 parking charge. And lest you think you’ll take your chances on just letting it ride, it seems they spend most of the profit on large threatening signs with warnings about your car being towed and impounded. These companies are parasites.

Lots of Fines. My app hit a freeze for the last few days and seems to struggle in areas where reception is bad. I rush to work and therefore forget whether I have activated my session or not and have accumulated about 10 fines over the last several weeks. If one struggles to log on there should be a reminder saying that parking has not be activated that each user can chose to set up for eArch day on the app which would not ring if the session is active. Please do this for some of us who are hectic and busy.

Decent but needs tweaks. Save users clicks and decisions. I want to save my parking space number and confirm payment, that’s it. Use last zone or GPS for closest zone, and have parking space on the first screen, that saves a decision/click. Have confirmation for payment be confirming the last or default payment and the no is to change it. I don’t need wallet or card as payment screen 1, then selecting payment as screen 2, then confirming payment screen 3. I’m trying to get to an appt or make a train and there are too many clicks. Thx

Waste of time. Update: This app is still garbage. It still doesn’t work!! Don’t waste your time! If your local government is considering a parking app warn them before your stuck with this junk!!! Just as other reviews have stated this app will only work the first time. Have tried multiple times to use the app the past two months to no avail. Had to use the passport website instead. I wish our municipal government had chosen a more reliable mobile platform. Update: still the worst app in the business. When will I and my municipality learn...Got a ticket with ACTIVE time left on the meter. Urge your government not to use!!!

Latest update steals wallet balances. The latest update of this app doesn’t use Facebook SSO so I had to start a new account meaning my old wallet balance is stuck in my old account which is inaccessible. So I guess you just were going to steal all those balances from your FB signon users? What’s the plan? As of now my money, though just a couple dollars is inaccessible to me and you didn’t migrate my payment or car info either so their is no way to manage my active credit card accounts with you either. I should file a complaint with the CFPB and the FTC. If you’re going to take users money you have to be way more responsible with updates and account continuity. Also, don’t lose features when you update!

Parking Plus Convenience. I am a big fan of Passport! I have used it for several years at my local train station making it much easier to park and go! PLUS, I travel quite a bit and Passport has made parking in places like Breckenridge so simple because I already have the app and can easily add a rental car or friend’s vehicle. They’ve made some nice improvements to the end user experience over the years which I really appreciate!

Whats the point?. What is the point of paying for parking via app if it doesn’t even change the signal for meter maids to know not to give you a ticket? Just got a ticket the other day when I paid for parking till 3:15PM and meter maid gave me a ticket at 3:11PM. ???? Make it make sense. And now today I paid for parking via app and noticed that my meter didnt change lights. Of course meter maid came to my car and was about to give me a ticket but I explained and they said to pay for parking again if that happens??? WHY?! Ridiculous. Customer service practically doesn’t even exist.

Processing fee. Used app a couple of times, works fine, has a handy feature so that you are notified when your time at the meter is almost up. I am annoyed at the $0.30 convenience fee because there’s no way of knowing about it before using the app for the first time. The stickers on the meters directing customers to the app have no indication of this being the case. Not faulting the company for having a service fee, faulting the company for being sly about having a service fee.

Confusing and gets you tickets. This app does not have any validation of input. when it displays a vehicle it doesn’t clearly say what the vehicle name and license plate are or what it’s trying to show when setting up parking. It also charges $.50 convenience fee which amounts to a 20% surcharge even for two hours, stay in my area. any mistake in entry results in a ticket even when proof of payment is given to the parking authority, this may may vary with your area. Could be done better a lot better maybe a picture of the vehicle sent to the parking authority with the plate visible at the app reads? Time and Geo marked location included with the reservation?

Always credit card issues. Every time I use this app I feel my blood pressure rise. You’re overcharged compared to the meter but I’m willing to accept that that’s the price of convenience. The bigger issue is that the credit card payment service is unreliable and faulty. Half the time my payment gets declined (after visa says it goes thru) and I have to force quit the app and restart to get it to work. It’s impossible to extend time because of this issue. What’s the point of an app to pay for parking if the payment won’t go through half the time? I know it’s an issue on the app side because I’m able to go to the meter itself and extend with the same card.

Terrible App -. App looks extremely outdated. The UI needs extensive work. The UX is almost based off a responsive website rather than a native app. The search parking aspect doesn’t auto populate suggestions. I had to search a location only to it not move the map at all however when I clicked search then my suggested locations populated. The interface is clunky. I travel a lot and love the ease of mobile payments but must say this is one of the worse ones. Also when signing up the “easy” way via Facebook it was anything but easy. App froze and crashed a few times before it would create a profile.

Works as expected with no issues. That says it all. It does what it’s supposed to do, and I haven’t had any issues. It even lets you put in multiple cars and cards and saves the information as well as the lots you park in (up to 3), so if you don’t always park in the same one it’s convenient. I frequently park then forget to pay while I’m with my car so like, 5 minutes later I remember but of course I’m not by the lot or my car so it’s nice to have that info already saved in the app.

Overpriced and unreliable. Used this many times. Then it disappeared from my stupid iPhone 15. It made me reset my appleid password just to install it again and amazingly all my data was still there. I’ve gotten promotions of free 10 minutes etc that never get applied but it never fails to charge the service fee. It costs a fortune to park with this (3-4 times as much as with meters) but unfortunately they took out the meters in the lot so we can be robbed by this app. I wouldn't use it if there were any other option.

User profile is blank?. I cannot understand why you deleted my user profile data when you came out with the new app version. Otherwise I like the app and I appreciate the zone finder based on proximity, but the overall user interface seems to be a downgrade. It looks terrible. I’ll give 4 stars because I have loved your app for a long time and will give you guys the benefit of the doubt for now.

Broken app icon badge and account login!!!. Ever since the last update, this app icon has been stuck with an angry red badge “1”. I’ve searched through every section of the app to find whatever notification is apparently pending, but there’s nothing in there. I even tried removing the app from my phone entirely and then reinstalling. Same issue. But now it’s even worse because I lost my parking history. I guess the account login feature is also broken because it seems as if it created a new account even though I used my same email address. I like the new UI as it looks much cleaner. But none of that matters if the underlying app is broken. Will be waiting until the next update fixes this!

Expensive with few options. No options shorter than 4 hours. I’m only here to eat dinner. I certainly don’t need four hours for dinner. This is a rip off. Update: you asked me to email your support team if I needed help. I don’t need help - I left a negative review for a reason. Please see above for review. If you would like to change the option times, then please do so. There are other parking options directly across the street from you with greater flexibility and much cheaper rates. I will let everyone know about them. However please don’t ask ME to contact YOU. Once again, poor service and poor follow up. Very disappointing.

Still got a ticket. Used it to pay for our parking. It seems to be straight forward, however I still received a ticket. Fought it and won, however what’s the point of using this if I will have to constantly fight for ticket dismissal? The big issue I see is that the app does not talk with the meter itself and it shows that it’s “expired”, which it bring attention to enforcers. The app does state that it does not talk with the meter, however it talks with the enforcer’s handheld-which in my situation it did not. Also, to add more money to the meter using the app, the fee it charges is a bit over the top.

New Parking Meters on Cambridge Parkway. It was a sad day when Cambridge decided to put metered parking on the Cambridge Parkway. But I guess it was inevitable. I will say the parking system solution is not too bad. Using license plates is convenient. The passport app for your phone is positive. It makes parking for parking convenient and efficient. It would be nice if the window to pay for parking could start before 8 am. If you park before 8 am... you must remember to pay for parking at 8 am... if you forget... you will get a ticket.

Good, could be better. Good app, well designed, could use more clear instructions when setting up. Also needs to have an option to select how far in advance you want a reminder about expired parking, and that reminder needs to have vibration and sound options - and not just when the app is open. Also would be good to know how long you are locked out of a parking zone (a ridiculous restriction, IMO, but I’m guessing that’s a city thing not an app thing. Space #’s would be good too, but I’m guessing that’s also a city thing, not an app issue).

Please make zones smaller. There are 2 problems I would love it you could fix, one, in Cambridge MA the zones are huge. On street cleaning days I have to park in metered parking. With quarters I could move my car from one block to the next for 2 hours at a time. The passport zone stretches so many blocks and doesn’t let me park twice in that zone. Very frustrating. Two, the other day the app wouldn’t let me pay for parking saying “zone unavailable” when I was parking first time in a spot in that zone with no signs saying I couldn’t. I like the convenience of using an app instead of quarters, but I would love if you could make parking zones a bit smaller. Thank you!

Customer services is a fraud. The App works fine but mind you, if you make a mistake or have any issue, dont expect their customer service to be of any help! They first “hide” the “contact us” button pretty well so it is not easy to find it. Once you find it, under FAQ, it seems a robot answers your request. If you try again because you cannot resolve it, they take forever if ever to respond! They know the amounts you claim will not be worth a day of complaining and trying to get answers so I guess they use this strategy of not resolving reported issues as just another good and strong revenue stream! This should not be lermitted by law, it is sheer theft and fraud and the cities using this service should know about it!

Won’t accept legit credit cards. I have used the Passport app for several years. As of late, it will not accept any of my eligible credit card. A message appears, after entering all required info, that it cannot process my payments, no matter what credit card I tried to use. However, today I was able to easilyuse the early this morning without an issue. Five hours later, in the same zone, it wouldn’t accept any credit cards. I have deleted and readded the app, but have not had a chance to use it yet. Fingers crossed.

App freezes - doesn't work. I followed other user’s instructions, deleted the app and reloaded after the version upgrade and it’s worked fine since. It’s a little clickie in the payment area and too easy to click the all-day default option, but otherwise a good app. Thanks for the fixes. ———————- This app worked once, just after I downloaded it the first time, but has not worked since. When I try to open it, it freezes and never opens. I've tried closing the app, rebooting my phone, deleting the app & re-downloading, but to no avail. It freezes as it's opening and has to be closed just to get it to go away. I always end up paying at the meter. I've had the same experience with the app dozens of times and am taking my complaints to the City of St Paul and recommending they switch to the app Minneapolis uses, Parkmobile, as it's much more reliable. I've success used Parkmobile hundreds of times with no issue.

Customer support doesn’t support. For some reason iPhone does not display Enter Zone or Enter Space. Just gives a white screen with a numeric keyboard. If you type in the Zone- it will take you to the next screen to enter the space but since there isn’t instructions on the page nor can you see what you are typing - if you make a mistake it becomes an issue. Support has a script to follow - I tried all their suggestions. Nothing fixes the problem. Tried using the url instead of the app. Didn’t work. Support doesn’t want to be bothered. Been having this issue for months. Unfortunately my town uses this app so I’m stuck. Wouldn’t recommend.

Simple App, but meters are hit or miss. The App is straight forward and the parking system is much better than coins or credit card machines. The only issue I’ve come across is that the meters are not marked consistently- some have numbers that are written in marker that’s wearing off and others have the number sticker scratched off or damaged. Need a better implementation system on the ground that’s more permanent OR a way to find the correct space via the App. Still pretty great, tho.

Easy but some flaws. I love the ease of this app but there’s been a couple times where not all of the payment options are available on the app that are available for the lot. An example is today I wanted to use it but ended up going to the machine because there were only 2 payment options available on the app (both were over $20) when there are hourly options and weekend options at the machine. Weekend is only $5. If all the options showed up on the app it would definitely be 5 stars!

Really convenient. But two caveats: make sure to type in your license number correctly! Even one digit off will make a ticket happen ... Also, it would be nice if the app would let you start charging the meter a few minutes ahead of time in the mornings. For example, if the meter hours don’t start until 8:00 am, allow users to do the transaction at 7:45 am . The local meters do this by quarters but not by app. Yes you can fill it by remote, but you can always forget.

Application needs an update!. The app was last updated a year ago. Running the most current iOS, I keep getting “Network Error please try again later.” I’m not alone, as others that tried to pay and park were forced to use a kiosk since the app was not working. Tried troubleshooting by switching off WiFi, logging off, deleting and reinstalling the app, but nothing works. Now I can even log in and I get the same network error when I put in my phone # to verify. I am able to use the website to log in, but mobile web browser keeps pushing me to use the App (which is broken). Please release an update for iOS 17.4

App Glitched, I have a parking ticket and no one will reply. it’s bold when Terrance Howard takes brave new steps into building a parking pass app but you’d hope someone in the room would have taken the time to make sure it doesn’t steal your money and then not print out a pass. Accident happen but when the company refuses to get back to me about my query that’s when I have to start writing. I’m from the Northwest where apps like this run a plenty but have a crack team behind them ensuring situations like these don’t occur. But to my misfortune I was told I needed to use this app to park in my new city. So we can only hope they have a change of guard in the next lifetime.

Horrible App. This app notify you 2 minutes before expiration which doesn’t give you enough time to renew parking if an extension is needed. The minute your parking expire the boot company is there to place a $75 boot on your vehicle. The app doesn’t function like the ParkMobile app which alerts you until you acknowledge your parking is expiring. The Passport Parking app alerts you 2 minutes prior to expiration with a vibrate once so if missed the app will not alert you again. My suggestion to anyone parking with this app is to set your own alarm for 10 minutes prior to alert you when your parking is expiring to prevent fees. Your alarm will keep alerting until you acknowledge it unlike Passport Parking.

Payment doesn’t work. Was able to add the free 30 min (in colonial Williamsburg, but wanted to extend the time by an hour (the lot allows up to 10 hours). First the app said my card had an error so could not pay. Tried to add a new card, but there is no way to tell the app to use the new card for payment despite the error message saying try to add another payment method. Honestly it should just take Apple Pay as clearly their payment method does not work. I had to track down a machine to pay at which there are only a few in Williamsburg. If there was a way to not use this app at all, I would be all over it. Terrible experience and no way to get a human to help resolve issues.

Passport beats ParkMobile. I used ParkMobile at my local train station and I’m so glad Laz Parking switched to Passport. When I jumped on the train and passed poor data connections I would have to call ParkMobile several times because their phone app was drop and very long and simply not commuter user friendly designed for the busy person. By the time you entered all the yes and nos , your call would be dropped at least three times. If you were lucky not to get a ticket , before you were able to properly enter all their questions . Bi have to think the municipalities that keep ParkMobile as their approved parking app, like croton harmon , New York , is because they want your call to drop so they can give s nice hefty parking ticket! Passport on the hand is 1,2,3 done! Get it , it’s convenient and fast! Thank you Passport! Grateful commuter

Space number?. You can’t find the parking space number unless you email yourself a receipt after your session ends. So if you can’t remember where you parked - which happens to me sometimes because I park at meters A LOT - you’re screwed! Also, if you accidentally don’t extend and it runs out, you won’t know your space number to start a new session. How stupid is that?! I also think the scrolling $ charge is harder to use. It would be easier to just tap 15 minute intervals. Also, a “snooze” option would be nice when you get the notification that you’re running out. Sometimes I’m in a meeting and don’t want to stop to extend. Just give me a couple minutes!

PATHETIC SCAM. Since I’m in college, I got the bundle to save money for parking. For some reason, they still charge extra for using their app. In reality, you pay waaay more for parking if you use this joke of an app. I tried to pay for parking through this today, and it suddenly wouldn’t work! Kept telling me it’s my “network connectivity” when I had full bars for wifi and strong LTE. Tried to delete and install again, also tried online. Both ways were unaccessible!!!! So I had to run a couple miles back to where I parked, and because of this stupid app, I got fined!!!!!!!!!!!! Now I’m out $20! Customer service is pathetic and nonexistent. This company is a scam. Don’t pay through them if ya’ll care about saving your hard earned money!

Simple and worked great!. I pulled into visitor parking lot at University of Michigan and found out it was a paid lot. Had no change and the app was quick to download and easy to use. Could add time if needed without going back to car, so didn't need to overspend for parking just to make sure I wouldn't get a ticket because I couldn't just run back to put more time on the meter. Worked great and just as designed. Very simple!!

Simply not the best parking app. I’ve stayed in multiple states, towns etc and typically use parkmobile which is so much easier to understand but of course my small town of growing up must different and use this this app for its two street downtown parking. There is always an issue using this app and this time its a payment error after trying to extend time after it only let me do 15 min max parking. I dont know how simple an algorithm needs to be to accept apple pay but clearly this app needs better configuration if it cant do that. Even when I’ve had my car parked on the app I’ve still had warnings put on my car, this app is inferior and a joke.

Quick and easy. Definitely love being able to jump out and not worry about having spare change in for a meter! It’s nice where it saves your info also. I have a free lot I park in so I was running late and said screw it and parked a few roads down to get to work on time. I’ve been about 5 mins late on my meter and I’m curious to see if I will have a ticket since I had to renew late. You’ll see if my response changes when work is over.

Here how to get this trash app to work. Delete the app if you already have it. It stores some local data that can get corrupted and this clears it. Use a computer (or request desktop site on your phone) and visit the passport parking website and use the "Pay Online" option to get to a functioning interface. Delete all your credit cards. Add back one or more Visa cards. Amex and others are not reliably accepted at various lots and the app is unable to cope with this. VISA ONLY. Add the Visa card to a wallet as your funding source. Honestly you can end here and just use the website at this point. Its better than the app and it works. Finally download the app again and sign in. It will now work. The combination of deleting all local data in the app and using only Visa cards should make it run smoothly. This app is absolute garbage but I hope this helps someone.

Convenient yet inconvenient. Make no mistake, the parking authorities are the true "users" of this app. It is not designed with the parking customer in mind. The app is convenient in that it allows you to pay for a longer period than a meter will allow. However, the app is prone to failure - declaring that a particular zone is unavailable despite obvious free spaces - and provides no helpful information or recourse in such cases. One such case is parking earlier than payment is required. I parked at 7:55am and had to sit in my car for 5 minutes, waiting for the app to allow me to pay. (Payment is only required 8am - 6pm). It did not, of course, inform me why the zone was unavailable or allow me to go ahead and pay.

Helpful App. I often forget to carry coin. I rarely even carry cash. This app has made it so much easier to park for work. I love that it allows you to pre-pay before metering starts and that doesn’t count as paid time, something putting coins in doesn’t allow you to do. I was surprised to see people had trouble with this app because I’ve been using it for a year and have not had any issues yet.

Best App Ever. Passport is the most convenient and useful app I’ve ever downloaded. Paying for parking is unbelievably easy and takes less than 30 seconds. I’ll never get a parking ticket again!!! I absolutely hate spending time at the slow, annoying meters and passport takes all of that away. It’s easy, beyond helpful and to top it off- affordable. If you pay for parking and aren’t using passport, you’re not living your best life.

So handy!. This app has made it much easier to pay for parking then trying to walk to the kiosks all the time. I wish there was a way it would alert you if paying for parking was unnecessary though, so that you don’t spend $2 just to later find out it was a free day, or parking doesn’t cost after a certain time of day or in certain off seasons (I.e. summer). That would definitely be a great improvement to the app but otherwise I love it.