United Airlines App Reviews

United Airlines [Travel] App Description & Overview

What is united airlines app? Say hello to our redesigned United app.

With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love.

The app is your all-in-one travel partner
- Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers.
- During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox.

Manage your MileagePlus® account
- Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also earn miles with MileagePlus programs and use these miles to book award travel on the app, too.

Search for flights and book travel
- Look for flights across our global network. When you find one that’s right, book it on the app using money, award miles or even your electronic travel certificates.

Easily manage your reservations on the app
- View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app, all through the “My trips” section.

Continue using the app in the air
- With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land.

Travel-Ready Center
- Use our Travel-Ready Center to navigate everything needed for travel. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination.

Have questions?
- Message our contact center directly through the Contact Us section in the app.

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United Airlines App Tips, Tricks, Cheats and Rules

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How to contact United Airlines (United Airlines)?
Find this site the customer service details of United Airlines. Besides contact details, the page also offers a brief overview of the digital toy company. https://appsupports.co/449945214/united-airlines/contact

United Airlines Customer Service, Editor Notes:

United Airlines Version 4.1.7325 January 2023

In this release, we’ve made minor enhancements to increase the ease of use on different pages and provide more consistency throughout the app..

United Airlines Version 4.1.6816 November 2022

Have you heard of our Bag Drop Shortcut? It’s the quickest way to check your bag and be on your way at the airport. Take advantage of this app-exclusive feature by adding and paying for a bag in the app prior to arriving at the airport and once you arrive, you’ll be able to drop your bag off in our Bag Drop Shortcut area by simply scanning your mobile boarding pass—be in and out in less than a minute. It’s available at all United hubs and other select airports..

United Airlines Comments & Reviews 2023

- United customer service

Rick Clifton, the United Airlines gate person at gate A11 at the Seattle Washington airport, was spectacular in his service to us. Alaska Airlines had cancelled our flight and rebooked us with United Airlines on flight 529. We did not know where to go, much less how to get checked in. We were surely set up for a bad experience! But, then we met United Airlines person Rick Clifton. He not only helped us get checked in and made sure our luggage got transferred, but about two hours later Rick came and found us, as we were spending the night at the terminal loading gate A11 area and gave us our boarding passes. Rick truly went out of his way to make sure we were taken care of!! I am so thankful to him and to United Airlines!! We don’t fly very often and only flew on Alaskan Airlines due to the cruise line booked this flight and we had no choice. Trust me when I say, if I get to choose who I fly with, it will only be with United Airlines!! They truly are the friendly skies and folks like Rick Clifton go out of their way to make it so!! I can’t say enough how happy we are to have met Rick Clifton, as he turn a cancelled flight experience, which could have been a major negative, into not only a tolerable experience, but actually a positive experience!! If you have to fly, United Airlines is the only way to go!!

- An awesome time saver!

Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.

- App Devs - Hope you read

I dislike leaving a “review” when I really need to submit a product complaint, but United leaves me no other obvious choice to submit feedback about the app. Overall, it’s a great app. But now that you must put in your card information into the app in order to make purchases on board, there’s a problem. I am NOT going to verify my card every time I check in for a flight. That’s just stupid. I do it once, and that should be it. I take at least two flights a week on United. So at least twice a week I’m being asked to verify a card that I verified less than 4 days ago. You may say that “we need to verify the card is still in your possession” or some other reason. Sorry. But that’s your problem. If you require us to use the app instead of presenting a card, then there are certain risks you accept. Sure. Some guy that flys once a year? Make him verify the card. Your Platinums? Stop hassling us. It’s easier for me to skip on board purchases than to have to go through a verification every time I check in. Especially since I have to click all the extra boxes now because some people are too stupid to know to not fly if they have Covid and that they have to wear a mask. I hate the dumbing down of America to its lowest common denominator. So ease up on the card verification or go back to taking cards in flight.

- Rain, Wind and Canceled Flights

We set out for our trip to Florida for my brother’s wedding on Thursday, April 7th, for a 3:07 flight from Newark to Ft. Myers. We boarded hours late, un-boarded, boarded again, taxied out and sat there for hours while other planes came and went. We were told by our pilot that our plane could not handle or navigate the “cross winds” that had picked up at our airport. We are not surprised. The plane was like a sardine can with wings without even a plug for your devices. $500/person to fly 2.40 hours on a plane that can’t take off in wind. We taxied back in, unboarded and were dumped back in the airport without ONE uniformed United representative at the gate. The ground crew booked it out of there, heads’ down, and we were all left to figure things out for ourselves, which did not go well for anyone. Families stranded with children falling apart after, at least for our flight, ten hours of being in that airport. It is one thing to have cancelations due to weather. It is another to be so unprepared that you leave your customers without guidance, comfort or help. It was one of the worst customer service experiences we have ever encountered in any and all the traveling we have done over the years. It shakes our faith in United and in the airline industry as a whole. Going forward, we will be much less likely to book trips that require air travel. Oh, and we missed the wedding since we are still here in NJ waiting for a flight three days later.

- United doesn’t care about their customers.

I missed a connection due to a health condition, I informed Untied about thi and was told that my return flight would not be affected only to find out on the day of my return that my entered ticket was canceled. United charged me 300,00 dólar to “rebook” my flight. For 3 days prior to my flight I was receiving emails from United telling me that my flight was confirmed. When I called to add an extra bag on the day of my flight I was told that my return flights were canceled because I missed my last connection, when I was told that it wouldn’t be affected due to my health condition. One of their supervisors told me that if I didn’t pay the fee my seats would be sold for somebody else. How are they going to sell something that have already paid for to somebody else? It’s funny how they do everything to take your money but when the fault is on their end it’s ok. If I had known this was going to happen I would have boarded on the flight in the condition that I was at the moment and let them deal with it. United is the worst airline you can ever fly with. They don’t care about their customers and everybody gives different information about the same thing and in the end the customer is the one that gets screwed. Never will never fly with untied again and if I can give you an advice don’t fly with them either.

- Big changes to flight without warning…

I have always enjoyed United when we have used this airline, but this time was very disappointing. Only 1 day before our trip, we had looked to see what size baggage we were allowed and came to find out—not only were we leaving and coming at different times—but our layovers had changed from around 1 hour to 5 HOURS— both ways—with our plane changes in a DIFFERENT CITY! The disrespectful part? WE WERE NEVER NOTIFIED BY THE AIRLINE. When we agreed to purchase these tickets with no refund—4 months before—paying close attention to the times & layovers, & committing to our purchase, we expected United to honor their end of the deal or, at the very least, let us know! These changes greatly affected our travel plans because we were visiting our elderly parents on the farm who needed to travel several hours to pick us up from the airport and take us back. Fortunately, my husband called & after several hours of being on hold, getting disconnected & so forth, the United representative helped us fix some of the bigger issues. And—I am grateful for that— but due to the unexpected changes & never being notified, I can only give United 3 stars this time around.

- Disorganized, confusing and not convenient

This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.

- My experience w United

I flew in from EWR to GDL and the my one suitcase WAS NOT PUT ON THE PLANE from Houston to GDL. I was told that I am to wait for my luggage and that it would arrive sometime the next day. When I tried to phone United and gain information where is my suitcase and when it will arrive, I was transferred to a company in India and the horrible experience continued. Hours of waiting to speak to a person, lies over lies and promises to attend to my issue that were not meant to be kept. At that point I lost my trust and asked to leave the suitcase in the airport and I will pick it up by myself. I was promised that my suitcase will wait for me in the airport. The next day I drive an hour to the airport to find out that my luggage is on the United truck and the driver is in front of my rented accommodation, with no one to receive my suitcase. The company in India promised I will be able to get my suitcase in the airport and they lied again. At this point me and my suitcase were in limbo. I am a long time United/Continental customer and I was VERY DISAPPOINTED with the way this was handled. It costed me TWO days of my precious vacation. Rivka Soloway

- Experience

I purchase a flight in March 2022. I was suppose to leave this morning on a 9:44am flight to Santiago Dominican Republic with my family. I live in NC so there isn’t a direct flight from where I live. I had a family emergency in New Jersey which force me to call united and asked if there was anything they can do to change my layoff from Charlotte to Newark and bring me to Newark on Tuesday. I was very clear I was traveling with my family on Thursday morning and that for no reasons they should make any changes to my Newark to Santiago Dominican Republic trip. However they chose to cancel my flight for this morning and offer me 10 different other options of different flights that will cost me anything between $700 to $2500 more let’s not mention I had already pay $310 to make the changes to my Charlotte to Newark part of my trip. I spoke to 10plus different agents and management and not one of them fix there mistake. I been in customer service management for 20 plus years and have never experience such poor customer service. Little to say the first trip got cancelled 5 mins after I received it which force me to pack , get another ticket n be at airport within 4 hrs. By the way I’ll be leaving sometime tonight and getting to my six month plan family trip in the middle of the night. Thank you United.

- Total joke to checking in online

I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.

- Alienation

I understand the pain airlines have endured for the COVID crisis but they also got a lot of help from my tax money. I am stunned at the level of avarice United employs to extract money from their customers. Carry on luggage policy for instance. We do not have unlimited funds and it will cost me at least $86 x4 just to bring one standard carry-on bag each for our round trip; or, be restricted to a 9”x10”x17” personal bag. Do you have a concept of how small that is? If the crew decides I am carrying too large of an emergency delay bag (toiletries, change of underwear, a shirt, lots of medicines, phone charger, other flight delay or lost luggage essentials —yes, what do I need if my checked luggage gets lost?) they will charge $75 to take it from the gate to the plane’s hold. Times four? Plus, we purchased economy tickets but there are no open economy seats available. I now fully expect to be charged for an involuntary upgrade to economy plus. (That’s the extra $86 x 4 upgrade that allows a standard carry-on and you get an extra inch or so of leg room.) What more can an airline do to alienate potential “loyal” customers? Yes, I am a little heated at this moment. You have probably sucked the joy out of this trip because I’ll be stewing over this for weeks. Forgiveness will be extremely difficult to earn.

- Incredibly frustrating experience!

Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. Sincerely, Thomas Lawhead

- In flight entertainment

Overall a good app from a developer’s perspective. There are a few improvements to make with in flight wifi entertainment. 1. Navigating to the in flight entertainment was tricky. The menu option is tucked away under “more options” and the instructions do not point the user there. My guess is it was supposed to auto detect that you are connected to a united wifi access point and show you in flight options on the dashboard and that didn't work. If that’s not an existing feature, it may be a good feature to add (rather easy to implement). 2. I wasn't able to continue watching the movie I started a few hours ago on my first flight. Ford v Ferrari disappeared. However, i noticed it does take me back to where I left off during the same flight (but sort of flakey and may need additional testing there). 3 Lastly, i kept being disconnected from the access point every few minutes. This is most likely the cause of the router and not the app.

- Maybe it’s me....

I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.

- Review

I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.

- Poor experience on my recent flight- Expected better service for Premium Golda

Had booked a round trip from EWR to Delhi. While the flight to Delhi was smooth, the return flight (August 11) was delayed by over 18 hours. After haggling with a United representative on the phone for over 45mins I was told that I could only be given a flight back option from Mumbai if I made my own arrangements to fly to Mumbai. I needed to get back to Newark by Sunday and did not have many options, I was finally given an option to fly via Munich with about a 4-5hours layover in Munich. While I my original booking was on ‘Premium Economy’ my booking on Lufthansa was done on a regular coach class and was given a middle seat to travel overnight. At Munich I went to the Miles and More lounge and presented my United Club pass (knowing that they are part of Star Alliance), however, they said that the United Club pass is not acceptable at their lounges. So I had to sit around the Munich airport for the next 4-5hours. Overall, was a painful experience and I expected better service for a Premium Gold member.

- Incoherent

Having already checked in on line I assumed the untied app would have that information but it did not. Then had to start “check-in” process on app to be recognized. That process then required I have the confirmation # ready available which has to be found in a previous email or paper document. Also, the mileage plus number in NEVER listed, save the last three digits. WHY! Working between the online platform and United app simply lacks any cohesion or friendly interface. While online “super security” is appreciated on the large scale, it, and other factors makes all of United’s user platforms feel clunky and unwelcoming. Final example: when checking in online it was nearly impossible to add Milage Plus numbers to get credit for this flight. My wife, Theresa Klein, had to go through a paper file we keep with travel records just to locate her MP # and mine could not be located so miles will be lost unless I take the time to sort through more papers or d emails to eventually find the number for Peter Klein...SO FRUSTRATING.

- Good App - Terrible Company

What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.

- Consistent inconveniences, declining service

You’re using weather as an excuse to delay flights so you don’t have to pay for customers inconveniences or expenses. Checked the weather and there are no storms or lightening anywhere near the airport. Husband’s flight was redirected, delayed flight next day and missed connecting flight last week, this week my flight is delayed, missed connecting flight and I have to pay for hotel because I don’t get reimbursed because of “weather”. Even Houston locals are asking “what weather” when told my flight was delayed for that reason. Maybe you should ask airports in Florida how they handle storms so you can implement their protocols in Houston or you’re going to lose lots of 1K and other customers because you’re service is starting to look like American Airlines. I went to pick up my bags because I had rebooked my flight and the ladies said the ramp was closed and I had been lied to- so I was not getting my bags tonight- after 2 other employees had told me where to pick it up… let’s just say- This trip is a nightmare and United is leaving a really, really bad taste in my mouth. If this type of service continues, you will lose our business.

- App so Good I started flying United again

I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.

- AMAZING Customer Service - George Guerrero

I was notified on August 7, 2022 that my Tampa flight to Newark, NJ was canceled due to severe weather and thunderstorms. The email was received only a few hours before the flight so I quickly searched for another option and chose an earlier flight for that day at 2:55pm. I get to the gate and was on standby along with 25 other frustrated travelers, especially when we couldn’t get on that flight either since this plane filled quickly. George Guerrero, a United employee, assisted the crowd by answering their questions in a calm and positive manner despite different negative attitudes. When my turn came, Mr. Guerrero, empathized that my original flight got canceled and the second one on standby did not work out. I was impressed by his professionalism, knowledge of the system in quickly providing me options and letting me know that he would monitor the next flight for a seat since it was already full. He also gave me advice for a local hotel stay, picking up my luggage and downloading the United app. Within a couple of hours, Mr. Guerrero confirmed a seat on flight for me and I was able to track everything on the app. Mr. Guerrero went above and beyond in deescalating other travelers. His charismatic personality is quite refreshing whereas we expect a robotic experience behind the counter. This gentleman helped me with ease, efficiency and a smile on his face. He is an asset to the company and an exemplary employee!

- Disappointing 1st flight in years!

I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.

- abysmal customer service - do not fly

I have been a United Mileage Plus member for 6 years and flown almost exclusively United. Huge mistake. Due to a technical issue on a United Aircraft on Oct 6, 2019, I was stranded over night away from home. I spent two + hours on the phone with “customer care” and the best offer I received was that United Airlines the would “change the waive fee” for a flight the next day. No hotel, no offer to put me on a different airline, no compensation for Uber to and from the airport or meals. Nothing. Truly abysmal way to treat a long-time (now former) customer. Especially when I saw (on the same trip! on the way to my destination) a man get offered $500 in compensation to take the next flight out. At his convenience. When I was very much inconvenienced, at United’s pleasure, I was offered nothing, even upon request. My girlfriend was stranded the same day in another city on American Airlines and she was offered a hotel voucher, Uber voucher, and a meal. She didn’t even have to ask. FLY ANY OTHER AIRLINE!

- Important features completely nonfunctional

I attempted to book an international flight today through the app, and I ended up having to go to the website, because the app demanded that I update my nationality and country of residence (neither of which has ever changed), and then provided no means for me to enter the information. I was sent to a page with a search blank, an apparently decorative search button, and an otherwise empty white screen, with no menu and no capability to manually enter the answers. The “search” button simply does not function, no matter what I type in the blank. At length, I booked the reservation and reentered my nationality and residence on the website, which indicated that the information would be saved to my profile. However, while the app now shows the reservation, it STILL won’t allow me to make any changes because it STILL demands I reenter my citizenship information in the app. Since, as indicated above, this quite literally cannot be done, the app is now useless for international travel, and I’m going to have to waste an additional hour standing in line to get my boarding pass on paper at the airport. Thanks so much!


I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you

- Terrible (i.e. Lack of) Customer Service

My international flight left gate early. After taxiing, plane came back to the gate about 30 minutes later due mechanical problems. Flight got canceled 30 further minutes later because crew hours would exceed allowed limit. The only assistance we received was a phone number to call to rebook. Luggage did come, but 2 and 1/2 hours after we deplaned. United did not have a customer service person on site to assist with this extraordinary delay. The customer service phone number was difficult to navigate but did get someone to rebook. Unfortunately, the rebooked flight leaves 20 hours after our original flight was supposed to leave. Again, since there was no customer service rep on site, we had to ask the phone rep about food and a hotel. We were told that we would have to find a hotel on our own in a foreign city we were not familiar with. All the hotels we called were all booked and the taxi dispatcher could not do any better. So here I am sitting at the airport with my family without having slept for 26 hours and my rebooked flight isn’t for 15 more hours and no United service rep on-site to help.

- Terrible flight personnel

Asked to sit in emergency row and they asked to look at my ticket. After seeing my boarding pass they looked at my seating which was all the way in the back and one older lady insisted that I paid the least amount god my ticket and said it costs more to fit in the emergency seating because there is more leg room. As I let her know I may have paid less but it was only because I booked my flight much earlier $200 is not a cheap flight and I paid $700 for a flight for my son at the same time while only flying from Florida to Va 2 hour flight. To that I say she needs to find a new field that doesn't include customer service. She was down right rude and I am wondering as an after thought if it wasn't due to my darker skin color. (I am Hispanic and have been sun kissed due to my vacation for 30 days) The entire emergency seating row was empty with only one passenger seated on the left side of the aircraft. Everyone was already boarded. WILL NOT FLY WITH UNITED AGAIN! SHAME ON YOU! The female who was sitting in in emergency row was about 90 pounds soaking wet... I bet everyone on the flight felt real safe having to depend on someone of that stature sitting in the seat to help everyone.

- The Best

I love flying United Airlines. Their onboard service is excellent, their coffee is so good, and the app they’ve designed works the best of any airline and sets the standards for others to follow. It makes checking in so easy. I love they have a map that shows where you are in the airport and how to get to your next gate, and all of that is possible through intentional technological design that works seamlessly, due to conscientious testing, debugging, and thoughtful programming. In addition, they were the first major airline to implement a recycling program, and have set lofty goals for alternative fuels. And the company is innovative as well, creating their own training program called Aviate, and are recruiting women and people of color to the training school. Their safety record is excellent and they do such a great job training their pilots and flight attendants to give the customer is the safest flight possible. United is the best and I’m grateful I get to fly them.❤️❤️❤️

- Cancelations without notice

Between yesterday and today there have been two canceled flights neither of which were we provided notification even after installing your app. This forced us to stay at a hotel due to cancellations which costed us an additional $500 with no offer any vouchers or assistance to accommodate this inconvenience. Also the hotel we were forced to stay in was not near the caliber hotel we had booked in Michigan. My husband has a bad back and we had a jacuzzi and breakfast at our previously booked hotel. The hotel we had to stay in didn’t offer half the amenities that we had already paid for. Additionally the hotel that we had previously purchased a two day stay at we were unable to attend due to the cancellation. It is my hope that you would accommodate our hotel stay here and in Michigan for last night at least for this inconvenience and expense due to the fact that there was zero notification. Additionally we have made two separate trips to the airport to only find out that our flight was canceled once again with zero notice. Please call me asap to discuss how we can remedy this awful situation. Sincerely, Jennifer Johnston

- Bad experience, good app

I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.

- Horrible Experience

If I could rate 0 stars I would. I sat in the smallest airport in Watertown, SD. My flight kept getting delayed by small increments because of a "windshield wiper" mechanical issue. After they said the wiper was fixed they stated a small amount of paper work needed to be filled out and that we would be in the air within 45 minutes; this was almost 2 hours after arrival at the airport. The next 4 hours there was no communication from the gate agents, flight crew, and the UA app still stated that our flight was on time! After 6 hours at the airport, the staff finally came out and said our flight was cancelled. It then took another 45 minutes just to rebook us on a new flight going out the next morning all the while listening to the gate crew complain that they have had such a long and stressful day. Also, while rebooking WE had to ask to be compensated for a meal for the night.... to me, that is the least that UA should be doing for us!

- Internacional airlines

I leave from here on the September 18’2022. From EWR-CGK. From here EWR UA79 I know I’m in the economy the flight attendant so rude and treating so poorly I paid not free in that airlines and I changed from Japan to Indonesia which is different airlines operated by United airlines so differently super nice and respectful . And I coming back again OMG with same all flight attendants they should retired so old. One of the flight attendants I ask do you give it away the a kita (socks,toothbrush etc) and she said NO, and guess what she give it front of my chair that kit what I ask for and guess she say I heard don’t tell anyone I give it to you wow 😮. And I’ll try to different flight attendants and they say to me we don’t carried it. Seriously I apply with this explorer card I think they treated you respect I guess so poorly. Again they way the talk so super super RUDE and coming back to US same flight attendants omg UA 78 October’13 . I take this airlines international 3rd time I thought they will change flight attendants I guess same person different with other airlines they will give what the customer wants. Not only complain in the plains I see almost people in the plane say OMG they all so rude .

- Misinformation

This app is good for one thing, making you miss your flight. It will repeatedly fail to update you on flight changes, in my case it told me the incorrect gate, causing me to almost miss my flight. Unfortunately, United has also caused the most unforgivingly miserable and unprofessional flights of my life. My flight was supposed leave at 10:36pm, the time is important. Got delayed till 1:30am. I waited until 1:30, than I received the notice that the flight was delayed until 10:35 in the morning. The best part, 12 hours is a full refund. But because it's at 10:35 not 10:36, that one minute makes sure I don't get a refund. The result? Cozying up on the floor of LAX all night. The customer service will be sure to make your experience even more miserable. You can enjoy waiting for over an hour, to than be fed misinformation about upcoming flights, claiming there were no more flights headed to my destination. However, all morning I watched as people in the wait list slipped on to more flights, flights that customer service claimed didn’t exist. The bottom line is, this app is an impressive reflection of what flying United is like. You shouldn’t need this app, because you shouldn’t fly United.

- Great experience! 💝

I honestly don’t understand why there are so many bad reviews. United is at an affordable price, and it flew us where we needed to go with no hassle. Great airline, I would totally recommend. Got there a few hours before boarding, got through security, and then boarded. No issues with delays, or anything. We took off and then got to our location within 3 hours. It was really good because the flight attendants helped us with whatever we needed and provided food, drinks, blankets, and pillows for all passengers. It is also an awesome thing that they provide you with movies for entertainment, since there is no way to reach internet on an aircraft. The United Airlines app is very helpful with information. You can sign up for a text message subscription service and get new details about your flight 24/7. There should not be this many bad reviews because United Airlines gets you the best experience for the best price.

- So disappointed!!!!

I have been flying United overseas & across the U.S. for my Active Duty service and for personal, leisure travel and I have never been so disappointed with booking & travel services. Purchasing a ticket on Cheap-O-Air does not mean I am taken advantage of… No carry-on baggage when I am flying on military orders is absolutely unacceptable. When I am told I must check my government device…absolutely a breach of trust with the airline. I have never…I mean never been so demeaned and humiliated! I even had to try multiple times to add my Frequent Flyer number prior to the system recognizing and associating my number with this trip…do I not get credit for the travel either? Getting a supposed group-purchased ticket rate should not negate travel mile credit!!! After all the ticket was not FREE!!!! Fleecing of America…you want my business, but you don’t respect me as a customer! That is why we hesitate on being loyal to business’s…there is no appreciation & only a desire to increase the bottom line at the cost of the customer. UNACCEPTABLE!

- Freezes, yet only way to buy food

A nonfunctional app would not be such a huge deal of it were not the only way United Airlines allows you to purchase food. They no longer accept cash, credit, or even other common and leading digital wallets. You have to use their app — or, like me, you can go for your whole coast to coast flight with no snacks because your app froze. I have a food allergy & the free snacks all contain an ingredient that causes a bad reaction for me. A flight attendant straight up refused to find any way for me to pay for a snack. There are so many reasons for this setup being a problem. For me the app froze. What if your phone dies? Or you failed to download the app before you were in the air? Do you have to buy wifi in order to then buy banana chips? What if the wifi cuts out as it often does on flights? What if you don’t have a phone? What if your phone is an older model? And you can’t argue that this is just for contactless payments. If it were, they would accept Apple & Samsung pay. It’s about forcing you to use this app when it’s clearly not ready for prime time. Any good reviews of this app must be fake.

- Frustrating finding flight info or progress to premier

I travel for my job, basically every week. When you have multiple flights booked, the app makes it very difficult to find the info on your later flights until your current flight has landed. You have to go into your profile and do a roundabout process in order to locate the info on your other flights, or even to check in for your return flight (which is very frustrating if you fly in/out of a city in the same day). Also, in order to see my progress towards premier, I have to click the link in the app which takes me to an external site where I enter my login info again. This is annoying bc I can’t remember my rewards number, so I end up getting locked out after multiple attempts and need to change my password. Another thing that I just noticed is annoying when trying to submit this review is that I have to enter a nickname for myself when submitting. I’ve now tried 8 iterations of my name but all have been previously taken, so apparently I cannot submit a review without a unique nickname. This is ridiculous.

- Flight delay.

Our flight was delayed by two hours. We luckily had two club passes but it really should have been comped. On flight could not watch movies because my adobe player on my Apple laptop is too new so only could read what I had already downloaded. Food in club was cold and mediocre compared to our delta club experience. Definitely not worth how much a day pass would cost. Also the day passes expire which is annoying when you often do not have time to utilize the club. Overall very disappointed in my United experience. We will now have to Uber home which will cost us $80 since our daughter now can’t pick us up. Flight attendants were very nice and seats comfortable as a small positive. Other airlines use the go app making it easy to use the entertainment especially since no screens on planes anymore. You need to make it easier for your customers. Will think twice about using United in the future since this was the second trip in a row with problems and my daughter just had a bad experience with plane problems and no email about flight being cancelled. Sincerely, F. Spokane

- Flight delayed

Our flight was delayed and would not be able to make connecting flight. Was notified (TG I was still awake) at 10:30 pm for a 7:45 am flight which was an hour travel time to airport. Was just getting ready to go to bed when i noticed the text. had to RE-book another flight at later time into an airport further away from original one. instead of getting picked up by a friend (Couldn’t ask them to drive over an hour and a half to pick us up.) We had to take a bus from NJ to NY and then the train from grand central station. This was an ordeal for me being that I am slightly handicapped. Originally purchased front row seats (which I did receive a refund for) but seats on second flight was almost all the way in back of plane which was difficult for me also. Was us to 2 am night before making arrangements for new flight and had only 5 1/2 hrs sleep and a LONG travel day. Traveling is especially hard now with COVID and didn’t get any real satisfaction or compensation with United airlines on making my trip a bit easier

- L Atteridge

I tried to fly American yesterday and it was a complete disaster. They had us all loaded on plane and it developed A malfunction of some kind so they unloaded the plane and let us sit in terminal for an hour or so only to tell us the flight would have to be cancelled. There was several people there including myself that had been dropped of for the flight from all over the region that had no way to even get a ride out. No other flights were offered, basically it was well your out of luck with American Airlines. They didn’t even have another plane at the airport. The plane we were on was a shabby looking plane as well, adding to my reservation about flying. Anyway I chose to fly united out of another airport having missed a very important meeting in Alabama on this day and so far the experience has been great. Hopefully I will get where I need to be tomorrow. Thanks United.

- Awkward app on multiple fronts

It does get certain jobs done (check-in, give travel info etc.) — but there is lots of room for improvements. For instance, each time you want to go back to your reservation information, you have to re-type your confirmation number and last name, even within the same session, which is really awkward. When I scanned my passport, the app uploads it but then it complained that my name was incorrect — which was not true, but it did not get my middle name. There is no way to correct or add that. You can only cancel the process. So, the whole check-in process is cancelled because of this flaw. After I had checked in (without passport, which is possible) using the app said the boarding passes will be emailed. But they weren’t. I only got an email notification that my check-in had failed. So, what’s the point? Why not just say that in the app? Finally, today (Nov 3, 2021) the app tells me I cannot use the Travel-ready feature because my app needs to be updated first. This was RIGHT AFTER I had updated it. Helllooo??

- Difficult

For a very brief review: Our flight was delayed then cancelled when the incoming plane was diverted due to weather. United policy does not allow passengers to retrieve their bags without “special permission” which meant 4-7 hour wait after request. To find this out and ‘request’ our bags we (me, wife, 2 and 6 year old) had to stand in customer service line for 2 hours (no exaggeration). Could not get a flight until 2 days later. 2 days without bags when you have 2 small children is very difficult to say the least. Furthermore the “track your bag” option never updated and thus we had to wait on hold for bag service representative for 30 minutes to track. I feel if a flight is cancelled there HAS to be a viable option to retrieve your bags (that are AT the airport) while you make new travel arrangements. This now is glaringly evident when traveling with children that need (bottles, medications, etc). We did, as recommended, keep some of these necessities in our personal bags but we booked economy thus no larger overhead bags were allowed. We certainly didn’t entertain the prospect of 2 days without bags for such a simple direct 2 hr flight.

- I issue

The customer service from every staff member was excellent. I do however have a beef with the United App in flight. On both arrival flights, I was not able to watch the “free” entertainment and was very disappointed. Moreover, the staff weren’t familiar with how to help me either. I asked the desk person before my second flight and two flight attendants how to get it operational- I got 3 different suggestions and none worked. The main problem was the App told me I “wasn’t connected to the internet” so no go. But, you can’t connect in airplane mode. When I called customer service, I was told that I had to purchase United WiFi on every flight I took for $8. That is NOT “free”. But I did try in flight and still could not do that because of the airplane mode factor. Very frustrated and hate it when I have a long flight and can’t enjoy screen entertainment.

- Boarding process at gate

The boarding process at the United gate is very confusing which I think could be corrected with little effort, based on my experience at competing airlines and reviewing their processes. There are 4 boarding groups (at least 4 anyways as I was group 4) but only 2 roped off lines each being clearly labeled as line “1” and line “2”. Between the chaos of passengers hovered around ropes early and out of turn, and the loud speaker rapidly talking things like, “now group number three go through line number [and spit off some number other than three]” and repeat the process for 4. I don’t understand why the gate can’t be organized such that a group 4 passenger could get in a line that’s labeled #4. This is also extremely difficult, if not impossible, for a hearing impaired person to comply with the airlines instructions. I was not the only person having this issue on my recent flights.

- No reservation updates on app!!!

App has intermittently worked even after updates. Don’t get a check in email, app would show reservation but not allow me to check in - under boarding passes it kept saying I had no reservations, even though reservation section would show the reservation. Eventually had to call United and go through the automated prompter to check in. Only after checking in on the phone did I get an email with the link to my boarding passes and the app still didn’t recognize that I had checked in! Before I was able to obtain the boarding passes it asked me if I wanted to write a review and this is the review. Never had to do this for any of the other airlines Southwest, American or Delta. In this case the app that was designed for convenience was very inconvenient. I am now going to close out this review and hopefully obtain an actual boarding pass...


NEVER flying United EVER AGAIN!!! I spent almost 12hours today, which is time I will never get back. Almost a full 3 of those hours was sitting on a plane on the runway just waiting! This was supposed to be a mental health getaway with my sister. She arrived in Atlanta fine. I on the other hand have been left with nothing. I lost money on parking, a rental car, a return flight, a hotel room and my bag somehow never made it to the carousel. I waited on line after line to be told nothing could be done. No flights out at a reasonable time tomorrow, no bag and no restitution. I am beside myself. My poor sister is now alone on a trip that we have been planning for months upon months. As I write this it is now the 2nd hour I have been on hold on the phone! You should be ashamed of yourselves. Charging what you do for airfare, nickel and dimeing us for everything. What’s next charges for air!!! How will I be compensated! My time is valuable. I should send you an invoice for an hourly rate up-charged for the peek hours I wasted. Where is the respect for the consumer! Shame on you!!! #unitedairlines #unitedistheworst #zerocustomerservice

- Customer service

Customer service experience this week was horrible. My flights were cancelled multiple times due to the typhoon in Japan, and the process to call Global Services to arrange new flights each time took both my husband and I hours. We spent well over 3 hours of our vacation waiting on hold just to try to speak to customer services. It’s unbelievable that Global Services customer service doesn’t have the basic telephone option to leave your phone number so a customer service representative can call you back when they are available, rather than sitting on hold on the phone for over an hour. In addition, once you finally reach a customer service rep, they don’t ask for a call back number in the case the call is disconnected. My husband spent over an hour on hold while we were trying to dine at a nice restaurant because another one of my flights got cancelled. After speaking with the customer service rep for a short period of time, the call disconnected. The customer service did not call my husband back, so he had to call back and wait another 30 minutes on hold to again reach someone.

- Siva Made The Difference

When my flight got cancelled les than 24 hours before my scheduled departure I was pretty upset. I have a pretty tight schedule for the weekend and precious time with family planned. When I called I got in the queue and the recording said a 40-50 minute wait. I could feel most of my weekend slipping away and I was getting pretty upset. After about 15 or so minutes the phone rang and Siva greeted me and asked how she could help me. I explained my situation and the limits of my times when I could leave. She was very professional. Her voice was calm and reassuring and she went to work immediately helping me rebook flights that would work for my plans. The way she handled my call changed my distress to reassurance and I told her so. Siva represents United very well and she should be commended for regaining a happy customer. Thank you Siva. Btw the 4 stars is because of the circuitous phone system. Siva get 5 stars in my book.

- bugs and poor battery performance

when our flight was canceled and rescheduled the app needed to be fiddled with to allow us to check in, and it wasn’t obvious how to check in. further, the app continued to report problems with our itinerary even after the flight had been rescheduled. there were no problems with the flights after we rescheduled. this is a pretty unacceptable bug, as these airline apps are best suited for reporting on flight status, very disconcerting. also, and possibly more importantly, the app takes up a significant portion of my battery, causing me to uninstall as soon as i no longer need the app. it goes without saying that it’s very important to conserve battery life when traveling. it also heats up my phone, especially with other services such as Maps running. as an app developer myself, this is unacceptable performance from an app that does not require constant background service. this will effect my decisions on future travel plans unless there is real change in app performance.

- Deborah Sniffen

Worst trip ever. Definitely worst customer service on ground in both Honolulu and San Francisco. Original flight was booked for 7.00 am April the 6th. Customer service couldn’t tag my lyggage because a machine broke down. After 35 minutes and still no luggage tags, the informed me that they would have to rebook my flight for the NEXT AFTERNOON. Arriving in San Francisco I found my connection to Las Vegas. After an hour standing in line for customer service, I got rebooked flights, again the NEXT AFTERNOON. I got a voucher for the Comfort Inn, but because the baggage retrieval was so long and disorganized I had to pay my own taxi to and from the motel. I was waiting for my luggage about an hour and a half. The woman working the counter kept raising her voice to me because after 50 mins I began inquiring what happened. ONLY TO FIND MY LUGGAGE WAS SITTING THERE, delivered to the wrong area. Did I mention I am 65 years old with HEART FAILURE? This morning waiting AGAIN TO CHECK IN, I am barely able to breathe. If they try to charge me baggage fees again my first stop when I FINALLY get home, 52 hours later, my first stop is an attorney

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- Fly with peace of mind

We have travelled on many flights over the past month and none have been anywhere near as accommodating and helpful as the staff of United - we had a terrible experience with Sky airlines where they changed flight times so we purchased another ticket to ensure we did t miss our international flight with United and they mistakenly checked us into the later flight and would not change it which resulted in us missing out United flight - we contacted United fearing we were stuck in Peru and within minutes they had us in the next flight out and only wanted to help us. We will always choose United from now on for that peace of mind. Thanks United

- App brings customer service forward

This app was incredible when I recently had a flight cancelled half way through my trip due to weather. I got a notification from the app, asked for an alternative, accepted what was offered and had boarding passes before anyone else from the gate had found a customer service counter. You’ve aced it United. What a great tool across the board and it will make you just a better airline.

- Attendant arrogance and no free spirits on an international flight!

Well I was watching a movie . The food trolley arrived I did not notice the attendant waved her hand near my face . Great. That’s cool as I removed my earplug she said .” For the third time chicken or Pasta ?” Well how rude is that she is not my mum and required to treat me as a child I did not notice her or hear her I am also disappointed that too do not serve spirits for free in board like every other major airline how poor will be maybe my last united trip we travelled through USA using the airline a 2 1/2 hour delay in Boston to NYC the rest was fine check out you onboard staff and free spirits I may travel again regards Chris Mooney

- Impressed

We’re based outside usa and travel frequently. We have been very impressed with the United service both pre flight and in flight. Seems United has really lifted their game in recent years. Friendly staff and great service. Keep up the great work.


Don’t fly with United Airlines! Their service is not a) easy to access and b) friendly or useful. Crew and flight attendants are hit and miss with friendliness. When booking flights, United didn’t seem like a bad option but now, having flown a 16 hour flight with United, I would not recommend them in any way. The service on short flights was no different from that of longer flights, and one of my flights from San Fransisco to Honolulu was delayed for over 2 hours (some of which can’t be helped, but still interfered with our later plans). This airline is not one that I would recommend!!1 ( 0/10 from me )

- Well designed and stress free

As an employee of an airline that likes to call itself world class, I can honestly say that United’s app is just amazing. Incredibly useful and a huge range of options for non-rev and regular passengers alike. I feel United have set a gold standard with their IT passenger facing systems.

- My flight to Palm Springs from Sydney

I’m so happy with JESS DEAN excellent customers service who understand I lost passport and Jess Dean help me to change ticket waive fees My travel insurance won’t help me. So united air help me more than travel insurance JESS DEAN IS 5 stars customers service I’m starting falling in love with united air xx xx xx xx 5 stars!!!!!!!!!!!

- Your baggage process is garbage (trash)

I think you are about to rip me off, this looks like a commercial mugging! I somehow or other have booked an economy ticket, when I choose my bags per person for checked baggage I choose 1 each, then as I progress though I interpret your web pages to say I need to check my normal overhead bag as my ticket does not allow any normal carry on. When I go back to adjust my checked bag it will not update. So now it seems I am trapped in your money grab scam, what is going on?

- I rated this application 4.5 stars because it stopped working and I didn’t use it very often

I rate this app 4.5 stars because it stopped working at times because their connection and I didn’t use it very often

- Me Bruno Gargano

Extremely pleased with customer service support and assistance by Kay at United. Kay changed our flights with ease and at no additional cost to us. Thankyou very much Kay and United Airlines !

- Make your passport scanning work

Here’s an idea: don’t make customers’ ability to check in for their flights dependent on a passport-scanning software that doesn’t work at all. A high school student using OpenCV could write software that does this. Sincerely, a computer vision scientist who would like the last 20 minutes of her life back.

- Only accepts US cards

This slow laggy app is appallingly bad. I couldn’t add bags during purchase (why?!?) so I had to add checked in bags at check in time, while I’m already travelling on my previous flight. The app doesn’t accept card outside the USA (or Guam or Puerto Rico) and Apple Pay doesn’t work. Frustrating experience to say the least!

- Easy checkin

United make it really easy to check in with the app on the mobile. Well done United👍

- Best airline app

I never leave app reviews but this app deserves one. Works great. Intuitive. All the info.

- Getting boarding pass

Difficult to get boarding pass

- PCR testing for international travellers

United’s arrangement with Safeway and CVS is fantastic. We were looking at PCR tests at US$350 each!!! It’s worth travelling United to the USA just for this arrangement!!

- UA international flight

We were very disappointed with the service provided in economy plus. Service was quite abrupt and rather rude. We were not told that a meal was about to be served and bought some food in flight. Economy plus is not worth the extra fare.

- Easy to navigate

Very easy to navigate

- Best Airline app

Much better than any other I have used.

- Great but...

I paid for baggage successfully but there is no option to say my card is from Australia or any other country aside from US Puerto Rico and Guam I think.

- Lost luggage

Unfortunately united lost my luggage containing all my ski clothes so was without it for a day... it did turn up next day but very much an inconvenience on a ski holiday.

- Their app needs work.

Seemed like the interface was good.... not hard to figure out... but let us scan all but 2 out of our 7 member party... so we have to go to airport anyway and check in... what’s the point

- I’m a fan

The United app is one of the most efficient up to date real time flight apps a available. It is so user friendly and allows to to check on all flight related statuses such as luggage, delays, gate changes etc Love love love Kim from Australia

- Excellent App

Rather best one. So easy to use and understand.

- Your app is rubbish

I have input vaccination, Covid test and destination details multiple time as your app drops the information. Also my perfectly valid Aussie mobile number is apparently unacceptable.

- Issues

Unable to pay for seat upgrade in the app because my billing address is not in the US! Ehmm....This is an international airline isn’t it?

- Can’t check-in

It keeps asking me to enter my last name but I already have! (Hint: it might have something to do with the fact that it has a space in the middle. The website accepted it, tho)

- Amazing

Complete check-in without the crowd and queue.

- Ok

In general good but too many quirky things not working optimally. Dev team and UI team need to test more.

- Intl

Please add ability for intl customers to book revenue travel like AA DL etc

- Detailed but use kilogram units !

Appreciate the detail. Comprehensive. But use kilogram units ! B

- Why do you keep changing the seats we booked with our travel agent

I’m travelling with my wife and son and you split where we are sitting and changes the seats we carefully booked via our travel agent

- United App

The United App is great fast & convenient. Awesome! United airlines fantastic to travel with internationally & domestic. 🇳🇿Rob & Pam

- Does not work. At all

I bought this ticket five months ago. And United wants me to jump through new hoops with nine days to flight?

- Carry on

Why is this the only United flight that doesn’t allow a carry on without a baggage fee plus $25?

- Will not accept international cards

Very disappointed with app. Wouldn’t accept my Australian credit card, had to use a friends. Ridiculous this day and age to have such a petty restriction.

- Impressive

First time flying UA and using the App. Very impressed!

- Non US

Purchase of bags not possible out of the US

- Doesn’t accept my phone number .

Doesn’t accept my phone number .

- Personal award

World’s best airline industry APP.

- Not for international travelers

Ion cannot select any upgrades without a us credit card. Not even Apple Pay works!!!

- Brutal

Only thing more useless than the app is the airline itself

- Not possible to buy tickets in Australia

The app don’t allow me to buy tickets from Melbourne and there’s no way to change the currency to AUD....

- Possibly the worst experience

Terrible experience and one that isn’t closed.

- Screwed up credit card payment

Unable to do any upgrades as the app only accepts US cards

- Good way to checkin


- I’d give it 0 stars if I could

This is the most tortuous dysfunctional app I have ever used

- Terrible site

It was horrible to navigate around

- Good but not great

Does save details Fir regular traveler's it’s a pain

- Difficult for travellers not from USA

The app will not accept my address because it only gives me options of USA, Guam or Puerto RICO. I live in Australia.

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- Almost perfect

Canada isn’t an option for saving credit card info. It doesn’t automatically pull my frequent number into my flight for check in. And I couldn’t figure out how to do that myself. I’ll guess just add it when I’m at the airport.

- Please add Canadian credit card option please

This app still does not support Canadian credit card payment. How many flights are flying between US and Canada each day? There are many frequent flyers needing this feature. This is the most feedback topic. Please do something.

- Trouble seeing documents

Travel documents appear as ‘null’ and so I have to keep scanning them to proceed for check-in.

- Credit Card

I am from Canada and when you try to pay for anything on the website it only accepts USA, Guam or Puerto Rico cards..... rather silly for an international airline. Somewhat surprising.

- Not helpful

I have a Canadian VISA credit card, but your stupid app only has the countries "United States", "Puerto Rico", and "Guam" listed as options. It canceled my transaction to pay for my bags twice before I said screw it. Not impressed.

- Thanks

Our trip with United was amazing!! The staff were super kind! Thank you for making our trip lovely. We’ll defusing your praises! Amber & John Eikelenboom

- That was easy!

Great app! Quick and easy check-in. Thank you.

- Bag fee

Too high

- Doesn’t work

The United site said I have to use this app for check in, after downloading it and spending 2 hours uploading my families passports multiple times it finally seemed to work. Then I received the boarding passes by email, which all say ‘You do not have a boarding pass’. Now I’m concerned that we’ll lose our seats. Such an extremely frustrating start to a vacation. I hate United.

- Worst app I’ve ever used!

Will never fly united again!

- Very awkward

Kept bouncing around looking for things. Some I have previously entered but not in their system (vaccine info is example). Far easier to go to a booth or agent

- Paypal

Why do i need a US address to use my Canadian paypal for a Canadian citizen? Asinine.

- No non US credit cards?

Which century are we in again?

- Terrible

Your app is absolutely terrible. Slow, buggy, poor UI... Can't believe you paid people for this.

- Cumbersome

Cumbersome and clunky take some pointers from the AC are ooo app

- Damn stupid app

Can’t scan the passport. Have to spend half and hour to check in. Had to try five times to get it. Pathetic..

- Time Out

App times out all the time.

- App is a headache

Absolutely third grade app. Tried checking in it wouldn’t sync with their server and thus getting error everytime. Also was charged double for my seat and airline never reimbursed me. Absolute frauds.

- Passport and vaccination validation broken

See above.

- Great app

As a US / Canadian traveler this app is hitting all the points to ensure good communication and a smooth experience on a Star Aliance partner airline. Well done.

- Feedback

App is not responsive and keeps asking the user to start check in process again.

- App keeps crashing

App crashed several times when attempting to check in.

- Stephanie PRUAL-UNITED 🇺🇸

Definitely the best Company Ever Love you United for all your king attention. Always, Everywhere with you for ever ✨✨✨👌🏻🤍🌸

- Drains too much battery

Dark mode would be better

- Won’t finish downloading

About to fly United for the first time. Tried downloading the app and it stops halfway through, showing the cloud symbol. Try to open and it starts to download again. Delete and start over, same thing. Been trying for about 12 hours….no luck! Guess I better bring a book.

- Ducharme a poor app

After trying for almost an hour to complete my Check-in, I gave up. Impossible to complete the process. Will do it at the desk at the airport.

- Laggy and buggy

The app takes forever to load the flight information and when I try checking in, only a button saying “Close” pop up. It also takes a long time trying to scan passport information.

- Terrible experience multiple entry of the same information

Too much redundancy - check out air Canada for how to do it right

- Not for Canada

Terrible app. Upload passport, nexus, vax docs, but it will not let you check in. Multiple steps do not allow you to input your Canadian residence, or require a US Visa. Incredibly frustrating and unintuitive experience.

- Bruce Jackson

The app asked if I wanted my details saved for the return journey. It did not save them so I had to do another 30 on a cell phone. Not impressed at all

- Waste of time

It asks you a bunch of questions, only to tell you you can’t check in online and do it at the airport. Thanks for nothing.

- Bad UI/UX design

Too many ways to do the same thing but all with slightly different experiences. Don’t use “check in” in the UI UNLESS the user is travel ready. Otherwise we go through the whole process again once we’ve added the documents in the TRC. The TRC is not consistent either. Why can I use the apple health app for those above 12 and not for those 12 and below? Why can the travel arrival documentation be used as a source to validate the 12 and unders if the destination doesn’t require the uploading of vax proof? Why instead am I offered the option to upload a test doc for COVID instead? Did no one do reviews of the user stories and the UIUX flows before pushing to prod? This app, which i suppose is a wrapper on the web app, is almost as frustrating as waiting for lost luggage and delayed or canceled flights.

- App is great but….

The app was great. The challenge I had was with being ably use the apple smart health app for vaccination record. Other information I update would not stay until completed getting the proof of vaccine was completed, which I ended uploading to the app.

- Check in process

Dreadful, I had to spend 2 hrs input the same info up to 3 times

- Will not scan passports.

What good is an airline app if it doesn’t accept passport scanning? How do you ‘save time’ to check in? Totally useless. After two hours of fussing, we have one of our party of four checked in for our flight tomorrow. Come on and get with it….

- Trip disappeared from app

Constantly had to keep entering my reference number during my trip to find my flight info (flight had multiple delays) as it disappeared from the app after updating. The app will not accept Canadian credits cards for contactless payment, don’t think I will fly with united again until that is resolved.

- Crashes all the time

This app is only good at producing errors, not so good at checking in. Cannot read 1 of 2 passports, freezes, cannot determine gender from a passport, fields do not support autocomplete, payment is not integrated with mobile pay - you have to enter your credit card number manually, what is this - 2002? Pretty pathetic.

- Canadian credit cards not accepted

It’s a pain having to use the website because this app ONLY supports credit cards from the USA and nothing else. It defeats the purpose to having it unless is for checking travel arrangements made on the website but can’t purchase future ones through this app. Needs to be implemented, years of people asking and falling on deaf ears

- Very hard to fill up

Very hard for acceipt covid vaccine file… bad work 👎

- Martin charette

Your app is not good, it’s so complicated that I will never flight again with ua

- Poor app interaction

App wouldn’t let me check in until a few hours until takeoff. Also uploaded documents the night before a flight, to have the flight cancelled hours before takeoff, and then had to re-upload the same documents again for the flight less than 24th later

- Over complicated app

The whole process takes too long

- Confusing! Had to re- enter everything so many times!

Confusing! Took an hour!! To complete check in. Disorganized

- 1 hour later, still not checked in

The app keeps bouncing back to upload your documents and the legal agreement. Uploaded docs three times followed by manually entering all that same info the same amount of times. Have multiple text confirmations that all the necessary info has been received and approved and yet still cannot get the checkin process completed. The technology and data of this app is horrible I’m hopeful they hire better for the technology and required data for the aircraft itself. This process alone makes we want to fly a different airline. I flew in via three different airlines without any of this hassle. And just for giggles, on the same reservation they auto seated myself and my husband, again, at opposite ends of the plane… poor service. Seriously it’s 2022, you can do better, please choose to do so.

- The worst!!!!

Our flight got cancelled unexpectedly and we got the airline notifications after we finished the security check in. This is ridiculous!!!!!

- Awful!!

Most cumbersome checkin process ever!! terrible!!

- This app stinks

I have to re-check in about 5 times. It was not good.

- Worst app ever

Worst app ever

- App way more complicated than other airlines

Extremely complicated process.

- 🐜

Buggy app for Canadian travellers

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United Airlines 4.1.73 Screenshots & Images

United Airlines iphone, ipad, apple watch and apple tv screenshot images, pictures.

United Airlines iphone images
United Airlines iphone images
United Airlines iphone images
United Airlines iphone images
United Airlines iphone images

United Airlines (Version 4.1.73) Install & Download

The applications United Airlines was published in the category Travel on 2011-07-20 and was developed by United Airlines [Developer ID: 449945217]. This application file size is 414.66 MB. United Airlines - Travel app posted on 2023-01-25 current version is 4.1.73 and works well on IOS 14.0 and high versions. Google Play ID: com.united.UnitedCustomerFacingIPhone