Lyft Driver App Reviews

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Endless problems with scheduled pickups. The Lyft Driver App has a continuing problem with scheduled pickups. I routinely accept scheduled pickups from the Portland-Metro area to Portland International Airport (PDX). The app instructs me to be online at a specific time in order to accept and begin the ride. I am always online at the set time and 90% of the time the ride simply vanishes from my app without any explanation or solution from Lyft. I have brought this problem to Lyft’s attention no less than 10 times and yet the problem continues. Apple & Sprint (my service provider) have both verified that my phone & service are operating normally. I am doing everything correctly. The problem is clearly on Lyft’s end, but they refuse to do anything about it. This ‘glitch’ is directly affecting my ability to earn money with Lyft. The fact that Lyft drivers can only contact Driver Assistance via text or email is also beyond frustrating and makes communication both slow & error prone. No one at the Portland Lyft Hub could offer any answers or solutions, either. It is becoming very clear to me that Lyft has no real interest in fixing problems within their app that directly affect their driver’s ability to earn income and serve their passengers. With problems, like this, it is not surprising why their stock price has fallen so far below its IPO value.

Unprofessional idiots don’t trust them. I worked as a driver for Lyft for about 5 years until the pendemic happened the I had a very sickly wife at the time that had a stroke with two kids This was my only job at the time they and I was the only one providing for my family they said they sent me a notification not to work on two days which I did not see or received until they called me so they fired me because I worked on those two days I think all I did was went online or off they fired me for working and permanently banned me from working now keep I mind at the time I had a wife that could not walk and two kids now fast forward two years later they still have other people working through the pendemic they put me and my family life endanger buy not allowing me to provide for my family I would not trust them as far as I could throw them were is legal justice when you need it yes I do work hard with them and pay my taxes with them as well they did not temporarily stop me from working and and compensated on my down time they completely band me and stop me from working while others were able to provide for there family I think they need to be disciplined for that

BIGGEST SCAMMERS IN THE INDUSTRY. Let me start off with this I don’t usually write reviews. I know, you’ve heard this from many other people too. However, I truly don’t. My issue with this app is the fact that not only are you deteriorating your car and cutting its lifespan in like halve, but when you address an issue with any of the workers at lyft NOTHING GETS DONE. I’ve waited over 5 days for someone to resolve my issue. I had a passenger who peed in my car, and not only did that stop me from reaching my goal for the day but I also had to pay to get it professionally cleaned. I’m sure you drivers who have been in similar shoes can empathize with my frustration. When I reached out to lyft they PROMISED ME to issue me an $80 damage fee. They said it would be available in the app within 24 hours, yet till this day I still haven’t gotten it. I’ve talked to them plenty of times and what do they say? “We’ve escalated this issue to a superior to assist you in a timely manner. You should be receiving and email within 24 hours”. Today is day five and I still am without the funds to cover my expense that had to come out of my pocket. All the hours, money and car damages that I’ve gone through for lyft not to be consistent with delivering their promises. This is unprofessional to say the least. I’m no longer using their app, I had a 5 star rating, but they are not going to respect us drivers they don’t deserve our service.

Crooks. Last weekend, They sent me a txt for a $580 promotion for 33 rides on Thursday 12:14 pm, Thursday afternoon till 8pm I completed 8 rides and the app was normally counting. Friday I went back driving and completed 2 trips but the count is now showing only 2! Instead of 10! Wheres ky yesterdays rides?! I stopped the car and started a 4 hours txting aggravating conversation with them. First sneaky rep. respond was the promotion started 5 am on Friday, Not 12:14pm Thusday! I said where sod you come ip with this 5 am?? The txt msg is jot specifying the time frame! I cussed him all kinds and another rep. apologized and said they will work on fixing this issue and add the time frame to their messages. And me? They ruined my while weekend. I didn't work neither I planed for something better. I deleted my 4 years account with them. I never had a problem with any passenger and my 2016 car was always clean. They have a term within those promotions states that they can change or pull these deal they MAKE with the DRIVER any time they chose! Meaning the hand shake on any deal woth those low lives means nothing to them and they can chose to canceled it before a driver finish his/her last drop off to get paid for a promotion!! What a joke?! So disrespectful for my time and rights. F this company.

Bugs. I’ve been driving for lyft for about 2 years and when I first started things were good. Recently it seems like my app has bugs in it. Whenever I get a request it lowers the volume of my music. The only way to fix it is to force close the app after accepting the ride or force closing my music app and open it back up to restore the sound to its original volume. Also the map used to zoom in the closer I got to the passangers location making it easier to find them now it doesn’t so I have to manually do it. I don’t mind except I’m driving and it’s a pain to have to tap the screen several times for it to zoom in fully. There is also the problem with navigation at times. I’ve noticed that whatever app you are using for gps navigates the the pin and that’s not always where the address is. Sometimes the pin will drop on the opposite side of the street or in an alley behind the location. And unfortunately seeing the house/business number isn’t always possible especially at night and I’m where the pin but not where the actual location is so I’ll say I've arrived but I actually haven’t. I wish the apps took the address given in the lyft app and not the location of the pin.

Driver feedback wanted. Why doesn’t this app allow the drivers access to contact Lyft via text messages within the app? All that does is tell me that Lyft does not care about the drivers and only care about making money off the drivers. The passengers sure can contact Lyft. Why can’t the drivers? If there is a method or way, it’s incredibly difficult to find. Which again tells me, they don’t want drivers contacting them and doesn’t care about driver’s safety! They just pretend to care. For example. This morning o received a message (one o cannot reply to) from Lyft saying there are “streak zones” for 5pm today. Ummm, I live in the Los Angeles area. We have former hurricane now a severe tropical storm Hilary coming in right now and is expected to be here about an hour before that time. And you’re basically telling us to go out and drive? Are you high? I’m not going out anywhere! Awesome way for you to indirectly tell us that you done GAF about our lives! You should be encouraging drivers to STAY HOME! Instead of trying to get them to go out and drive under such life-threatening weather conditions! Seriously, what’s wrong with you Lyft?

All kinds of problems. Just came back to using Lyft to drive. Generally speaking, I like the Lyft GPS system much better than Uber, but I just started driving again last night after a long break of about a year and there seems to be a lot of things broken. Several times, for instance, I had someone in my car but could not start the trip because I was not parked in the exact location they had set their pickup - like within feet. There was one ride where I was parked at the end of the driveway instead of pulling in. After 2 minutes of stammering my way through “this never happens” I figured I’d try to pull in the driveway. I backed up and didn’t even have my back wheels over the driveway entrance yet and it pinged saying I could let them know I arrived. This was embarrassing and I was super lucky they were so understanding (and happy drunks). And it cost me valuable time during peak Saturday night ride hours. For less than 10 feet. Another time, the same thing happened but it gave me the option to “arrive early” but said I would lose out on any wait time and would not be compensated if the rider cancelled. Of course, this ended up being the ride that I waited and waited and called the rider several times and he never showed up. So then I had to be the one who cancelled the ride (hope this doesn’t reflect poorly on my record so quickly after returning from a long absence). Lots of problems to fix here.

Does not give accurate location. I’m a new lyft driver but it has happen three times where the lyft app has failed to give me the proper directions. First time it told me to make a left on 24th and mission and I did but drivers are not allowed to make a left on that inspection does the lyft navigation not take that into account? The second time it told me to make a right on 5th and mission and so I did but the building where my passenger was heading was on our right side, if I dropped her there she would have to retract to get to her location. The navigation system should have sent me to go down 4th, right on Howard and right on 5th and my passenger would have not been upset. Then the third time I was picking up a passenger on mission between 3rd and 4th. I was on 5th following the navigation system and it told me to make a right on Minna, the system believed my passenger was waiting there even though he was on Mission. Once again I had to retract and go against the navigation system to pick up a passenger. Please fix the navigation system, it’s such an inconvenience to get the wrong directions especially when you’re in a metropolitan area like San Francisco and one missed turn during rush hour can turn into 10min delayed and a u happy passenger.

El fun de Lyft. Hello, I am the driver of this app and I honestly cannot explain myself or understand what is happening here in the state of Florida. First of all, I would like the developer of this app to give an explanation why so many changes to start assign you a race and then leave. Assigns it to another driver The client complains that he was overcharged with one driver than with another to the same destination and at the same time, they cancel the race when you are already at the client's destination and then another driver arrives to pick it up client, he pays you an amount without knowing how long the race will last and they were 35 minutes and they gave you 7 dollars for 9 miles 35 minutes that remains at 7 dollars even though it took you 50 minutes that is very bad he feels frustrated and demotivated to continue working on this platform, let me inform you that if this continues they will be left without a driver here in Florida because we are all migrating to a different platform where they pay better and that does not exist lack of control, Since they are making changes to the driver application, why are they not also making changes to the passenger application because passengers who carry 78 suitcases, it is impossible to load a car with those amounts, or load 5 passengers, so that the driver does not be forced to make the collection for pleasure and lose time and money and have to cancel the trip

It has its days!. The app has it days when it can be great and at its worse. That's why I rated it a 3 star due to the neutral feeling towards the app. I am a driver and recently the app has been working on a mind of its own. For example: I arrived at a location to pick up a passenger then slide ARRIVED, when the passenger got into my vehicle I slide PICKUP and the ride was canceled and then stated it was canceled by me (the driver). So, end up taking the passenger home without pay. Also, there are many times I am not on a ride or location and it still states I am in that area or on that ride and I am in a totally different ride and far away from the location it still has me in. I out the option on to flash rides and it comes off by itself along with turning me online by itself! I also, experienced always have to do troubleshooting due to nothing is wrong with my account with Lyft however I am not receiving ride request for hours, and having to uninstall and install the app over and over multiple times in the day to get ride request when I never had a issue in the 10 mths that I have been driving for Lyft.

Map needs serious improvement. Everything works great in the app except directions, we need a turn by turn listed and A lot of times when picking up a passenger does not have the exact location forcing me to call passenger. Also it would be nice to be able to send quick messages such as pre-populated messages we can click and quickly send rather than only having the option to call. I am grateful that there’s only a $.50 fee to transfer the money instantly it’s nice to know that Lyft isn’t being greedy with the transfer fee. And lastly I feel like 15 seconds isn’t enough to except a ride I was getting gas and didn’t want to miss an alert I missed a passenger due to the time it took me to open my phone to accept which in turn dropped my acceptance rate down 10% that’s really not fair. Otherwise I just started driving for Lyft and I absolutely love it. One last suggestion, Uber has an option to pre pick certain contacts in your phone when you want them to follow you The developers should look into creating something to same. What a great option to feel even more safe, which I have yet to feel unsafe!! Thank you Lyft for providing and outstanding second source of income our family ❤️

No help with app. Why? No choice of inspection site. Why?. Lousy app. Makes me question the company as a whole. I am in Southern California. I do NOT want to drive to Oakland for the inspection. I can find no other options. Clicking of change location and clicking on the “map” box was a waste of time. Sure, I can see all over when I click on “ map”, but doesn’t matter you cannot choose a different location. I’m guessing this is because when I first started the process Oakland was sort of in the area. It’s 400 miles from where I am now. I canceled the Oakland inspection as soon as I knew I was going to SoCal. Why am I not allowed to pick a different location? Why is there no FAQ section or a “write to us” or ANYTHING to catch someone’s attention. We should be able to get help through the app. A link. An email address. A phone number. Something. I’m getting texts almost everyday reminding me to get my car inspected. You can send repeat text messages but I cannot contact anyone??? Why? It’s not like this is a new company. It’s not a new app. What’s the problem developers? I refuse to believe people throughout California have to travel to the San Francisco Bay Area. If it’s this much of a hassle to schedule an inspection, do I really want to work with these people? The jury is out.

Terrible experience and I rarely leave bad reviews but this company infuriates me. Things that could be better •Wait time after arrival is 5 mins.. should be 2 •Too many cancellations for the reserved trips (usually the older people who book through another app) •I drove for 10 mins at a normal pace, rider cancelled on me right when I got there. No cancellation fee. I though the support rep that if it didn’t get resolved I was done with Lyft. Of course nothing happened so I rage quit and uninstalled the app. •Both Uber and Lyft have a lack of transparency on the how much the rider pays. I can no longer easily access it in the app. •Usually rides I get in auto que are garbage (as in pay and distance+time driven) • Changes my trip on route to a ride I don’t want… Things I like •Choose not to be matched with a rider again •More destination filters Edit: not much has changed — though they did allow you to set destination filters while in a streak. Unfortunately won’t use them anymore. Apparently if someone throws up in your car it’s considered a damage report and you have to take pictures and submit within two hours. I had no idea so contacted support and got nothing — just read this website and sorry nothing can be done. They said fairness was important but really what it is about the $$$. They take so much from the driver. A passenger was going to pay $90 and I got $45. How is that a cut? Don’t drive for Lyft, not worth it

Drive with Caution. I’ll start this off by saying that, if you choose to do Lyft for extra money or even a full-time gig, it’s worth it! I only did it for some extra spending money, but I was able to also connect with people from all walks of life and do things on my own time. However, if you are choosing to do it, GET A RIDESHARE POLICY WITH YOUR INSURANCE. I wish they would have told me that in the beginning because the past month has been one big headache (I don’t fault Lyft for that but it truly hasn’t been fun). I got myself into a car accident last month and long story short: my insurance wouldn’t cover me since I was on the clock with them. Lyft has their own insurance company but they are slow to service. You’ll be going WEEKS without hearing anything from them, and if you’re doing Lyft to pay bills, not having your car for a month is a gigantic strain. So again, GET A RIDESHARE POLICY WITH YOUR INSURANCE before you even sign up. My agent told me it was somewhere around an extra $20 a month (can’t confirm that, but talk to your own agent and see). Save yourself your money and the headache. Otherwise, you’ll just be sitting on your hands, waiting on insurance to finally get you back on the road.

The new cancellation policy. Now that we are in phase 2 and we now have LONG PICKUPS, this policy starts up! Now things are very different! Now we are going to lose money! Before we didn’t have all the long pickups! That’s when this policy would help! I hope I am wrong because I can’t afford to lose money! Why couldn’t this start when we go back to normal life! I never had long pick ups before the COVID 19! Now I have driven far just to pickup! Especially when the stimulus checks came out! I had a pickup 36 min away! And it was highway miles to pick up ! I love Lyft but I feel like this is going to hurt the driver! I truly hope I am wrong! And I would also like to say that when I have a ride in queue can you have an option where they can’t text or call until I am done with the ride I am on! I had someone who was texting and I can’t text back! I am not going to be rude with my current passenger and we can’t text and drive! That is a big safety issue for all of us! I hope I didn’t come looking on here like a nag lol! I just thought it was a horrible time to change the policy when our pickups changed drastically since the shutdown! I hate to cancel or not accept a ride because the distance was far and a very short ride after pickup! And many are like that! Thank you

Lyft is the worst ride share app with un-professional employees.. I won’t recommend it to anyone. I would be the last person to leave a bad review for this rideshare or Lyft company, it has been a year few months now since they banned me from driving with them which I found so wrong.. just because a customer complained about a lie that had no further investigation I’m not hurt or mad writing this,it is just the fact.. you guys seem to care more about the customers than the actual driver and we are the reason you guys company expanding. I missed nothing but the good customers I have had that still reach out to me asking when will I drive again and my answer is like never .. it’s so unfair for Lyft to just ban someone from their company for the fact that a customer gave out a compliment and they didn’t even do a deep further evidence cause they care less .. you guys did closed the door for success on me but God’s plan is always working.. I wasted half of my vehicles mileage on driving for them and gain nothing, even some of the airport trips payments were less than the the time and miles driven.. For those of y’all out there trying to drive for them make sure you do not get any customers complaints for your own good if you rely your life on Lyft cause they’ll end you like a movie.. please don’t ever rely your life on Lyft if you looking to leave your job for this ..

Terrible app. You are not dealing with humans, you are dealing with an AI algorithm that has absolutely no mercy whatsoever. I am an experienced Lyft driver for over six years. I’m a five star driver. If you get one bad rating because someone doesn’t like the way you smile or because the app makes you take bad directions, all your bonuses get taken away immediately, and you are left to drive with minimum wage having to pay all your gas and expenses without any help whatsoever. This is a worker abuse situation that if the government of California hadn’t stepped in, you would be paying to drive. Uber is about 70% better. The AI algorithm is terrible to say the least. Support is very nice, but they have no power,All they can do is sympathize with your issues if you describe them well enough. This app takes advantage of the driver and makes the passenger more important. It’s not safe, it’s not fair and I do not recommend this app. Don’t forget you have to pay for gas, all the expenses. Including insurance, your car and maintenance. So without these bonuses that they remove on a whim you are basically paying to drive. The more you drive, the smaller, the bonuses get. They trap you in with a nice bonuses when you stop driving for a while, but then they punish you for your loyalty.

Worst customer service ever and you cant use express pay. Ive been driving for over 4yrs 4.98 star rating hundreds of rides and great review. But as of these last 10 months or so the customer service is extra crappy. You can only contact by email. Which it will take a few days for them to get back with you. I just received a response for an email i sent 4 months ago. An it literally said sorry it took us so long an that was it. If you have a problem you better figure it out yourself because none on their people are capable of helping. They read everything from a script and cant do anything beyond that. If your actually talking to a human. An they say they have express pay but they dont. At least i dont,a card expires try change it and it doesnt save it just trys ti save for hours. I have actual video if it trying to save. I have spoken with over a dozen different lyft agents about the problem and no one tell me whats going on. They ignore my emails now. They could just say lyft wants you to use their debit card so they can keep control of your money. Heck ive even had to wait over 3 weeks to get paid after emailing 6 different agents and still the same monologue and no results. Uber is not even this bad

If i could i would give them zero stars.. Lyft deactivated my driver account back in 2017 from false accusations. Someone, from my understanding, reported to them that I was in an accident while driving for them. Now, the issue is, instead of getting all of the evidence from both sides, they completely went off of the reporter’s words and deactivated my account. At the time they stated I was in an accident on the platform, I hadn’t driven with lyft at all in over 3 months because I didn’t have a vehicle at all because of life trials I’d been going through. My vehicle that was claimed to be involved in the reported accident had been repossessed already, so it didn’t make sense how I could be involved in an accident with a car I no longer had. This whole thing was just completely bizarre to me with how lyft handled this whole thing. I reached out countless times to try and prove my innocence and show that it was false accusations; however, lyft completely disregarded any attempt i made in trying to clear it up. This is by far the worse company I’ve ever worked for. They care more about the money than the employees and it is very disturbing and sickening. They automatically go off of the reporters words with no regard to the person they employed.

Amp. I’ve been driving for Lyft for over three years now, the only problem that I have is with the amp. Recently I turned on my amp and picked up my first passenger of the night, shortly after I picked them up the amp lights completely shut off so I plugged it in to my charger in the car and still nothing, let it charge overnight and the lights still wouldn’t come on even though the app said the amp was connected. I ran through every troubleshooting step that I could find about the Lyft amp and I even went as far as taking the amp apart and trying to diagnose the problem that way but nothing was wrong internally. I even purchased an amp off of someone online and still the same thing happened, worked as it should during the first pick up then as soon as I picked them up it happened again. The “support” in the app was no help at all and told me to get an electrician to help me with the problem and that the amp should be working for all drivers and not just drivers under a certain tier. It’s definitely not an electrical problem so please Lyft, find a way to fix this issue.

In debt because of Lyft. Hello, I am a full time student that not too long ago was working for Lyft. Everything was perfect, I liked working when I had time and it really helped me to pay the bills. One day I was in an accident while driving for Lyft and my vehicle was totaled. Weeks later I called Lyft and ask them about the status of my account, the Lyft representative told me that my account was active and that I don’t have to worry about getting a new car. I even told him year, make, and model just to be sure I can use that car to drive for Lyft and he checked and say that the car was perfect. I told him -ok thats the car Im going to buy (cost after state tax about $16,000) and I purchase a vehicle. Around one week after purchasing the vehicle my Lyft account was cancelled. They didn’t even send me an email or nothing. I call them but they didn’t answer. I submitted a ticket with no answer. I even tried contacting them via facebook and they don’t answer. Now I need to pay for this car that I don’t really need because it was purchased to user for Lyft. P.s. i live in a college town and other platforms are not very popular here. I don’t want Lyft to pay for my vehicle, I just one them to activate my account again.

Lyft are Thieves !!!!!!. 1. The pool options passengers have to select make the driver LOSE money. You drive around town to pickup a shared/pool ride that is 17mins away and they only go 5mins away from the pickup. A WASTE OF MY DURN GAS!!!! If you decline it will affect ‘Acceptance Rate’. 2. The incentives to driving ‘no longer is worth the paper they print them on.’ $36 dollars after completing $65 rides. Do the math....$0.55 a ride 🙄 3. I made more money in Arizona then I do in Atlanta!!! Arizona does not have Shared/Pool ride options for passengers. If they did not have shared in Atlanta as a driver I would make more of an income. Lyft retains more of the ride fund during a shared/pool ride. Especially when there is more then one passengers during the shared ride. THIEVES! You will not make money doing Lyft! 4. The Express Drive is a joke too! They give you under 250 personal miles to use during the weekly rental. You can do 200 miles alone within 2days in Atlanta. They are basically not allowing you to use the car but to use it only for Lyft. 5. If I am using my money to gas up a car that I am renting to use. Why do I get penalized for declining a ride that will not make me a lot of money? Lyft selectively and randomly now only give small bonuses and incentives. Every since they went public, they are no longer for the driver. Doing the calculations, I now make below minimum wage.

Need place name with address. The app is great, but need major update, especially when it comes to business address, you need to linked up with google or add to your data base business addresses and get business name with the address so passengers can choose a name . I’ve been a Lyft driver for little over 2 years, the app has came a long way since then. But One thing kept stressing me out every time is when I’m dropping a passenger to a business I have to ask then what’s the name of the place, It’s kinda embarrassing, to ask the passenger the name of the place because the app is telling me destination is 301 Main Street, which include a series of businesses where the address 301 is in the smallest letters printed on one of the main door of the business. I suggest if the pick up or drop off is a residential a small home icon next the the address would be great idea so drivers can look for a house, if it’s a business then business name instead of address, this will be more efficient and time saving. All business advertise their names in huge letters not their address.

SUCH A SCAM. Hello. This is a class action scam!! Where to even begin??1. I got my car Tuesday instead of the normal work week beginning on Monday, so I was to get a slight discount- that never happened!! 2. Thier insurance- that i paid for expired after two days Into my week and I could not get rides until ‘I’ updated thier insurance with screen shots of it. Why why why would I have access to thier insurance?? 3 . No one ever answered any of these questions. I tried for 2 days to he someone. I called the number on thier insurance, it just hangs up on you. The only option to get hold of the company is chat help. And of course that was experiencing difficulty. 4 I cant return the car as thier is no option in my app to allow that. Supposedly it is in the vehicles tab. A re turn car option. For some reason my app lacks that. So I dropped the car back iff on thier lot. But my app still has it listed as active. So I bet they are still charging me. 5 thier is no phine number, no email and no way to get ahold of anyone that works for the company. At all Just stay away. If you have a car it may work. But DO NOT RENT THIERS!! Just found out they rented me a car with expired insurance and charged me for it!! Expired 2 months prior… so everyone had bad insurance!!! Does that seem illegal?

It could be better. Hello I’m a Lyft driver and I have a lot of problems with the app, to many hacking situations in this last year , the email the support it doesn’t work or it doesn’t recive the emails when raiting something is happening in my app, I thing is depens of areas where we are working, because I have friends every where in the country in diferents estates, and their app is working great not with this kind of situation I have now. I thing there’s a big manipulation in some areas of the Florida states, like monopolies like the limó companies also I know some people in Miami area they make more then 300 dollars a day with a simple car like my. That’s the reason I couldn’t contact with the real people in the office of Lyft in South Florida. I talking with peoples they have less rides of the calcification “I have almost 6500rides I’m 5 stars driver” but they make more money of me and their app work with not problems. In the South Florida offices is always the same they telling you o yes we have a lot of problems with the app and blabkablabla , I was in the office putting the complaining and my app for 3 days continue work great after 3 days the app come back to the same situation, no rides for prolonged time more then 2 hours, you have to tour off the app and the phone and restarted again like more then 10 times a day, is really sick, sad and ensani.

Lyft is a ripoff for drivers. I’ve been doing Uber and Lyft in Kansas City for about a month now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place.

Unsafe Unpleasant traumatizing experience. After few incidents with Lyft riders I found it that it’s not coincidence that such violent aggressive passengers are more in Lyft than Uber! I did both Uber and Lyft since 2014 and I can say that Lyft passengers are three types : The first is those who just got used to use Lyft and they are ordinary passengers The second type is those who don’t like Uber and they are awesome passengers The last type is those who were kicked from Uber because of their behavior and switched to Lyft and these are the aggressive violent chaotic type that will traumatize you! So basically Uber is throwing its trash on Lyft and Lyft is not doing enough to clean its community from this type because it’s very likely that Lyft will side the passenger while Uber take very decisive stand for any report against passengers behavior! I did Lyft from 2014 and an incident with violent type of passengers in 2019 pushed me to switch to Uber ! Beyond that Lyft is paying drivers way less than Uber and driving with Uber earns driver nearly double the amount for the same driven mileage! Last night in Chicago area a passenger showed me that Lyft charged him $86 for the trip , Lyft paid me $43 for that trip! The navigation is unsafe unreliable and doesn’t reflect the actual ETA.

Terrible company. I worked for them for 3 years and since I was permanently deactivated almost 2 years ago I still to this day go on regularly to write reviews as to remind and warn people to not sign up for this company. Years of work I put in while I maintained a rating around 4.9 to 4.8 and lyft has very little room for a bad rating considering 4.6 is risk of deactivation. Anyway my point is I was a good driver. I did thousands of rides for them and in the end was one day surprised by a message stating I was permanently deactivated due to ALLEGED violations of lyfts community terms of service. After emailing and calling for over a month to find out what I supposedly was accused of that was apparently so horrible and trying to get re activated I saw every email had been completely ignored out of the 30 I sent. I did however finally get thru to a supervisor on the phone who was as mean as they come and said I was accused of texting and driving which by the way I didn’t but anyway texting at driving and they now felt I was unfit to be a driver despite this being my only job. The rude woman then took a much more stern tone saying I’m a liability and that I will never drive for lyft again and told me to stop calling because it won’t happen. There was no proof given by the person who accused me nor was I given any chance to defend myself it’s simply just their word against yours and whether you’re lucky enough to have lyft believe you. I remain deactivated to this day.

Disappointing help service.. The last ride I just had was frustrating and how customer service handled was even more disappointing. I had a ride and it was accepted by me then canceled because it was highly dangerous Area to pick up riders and they weren’t even there after multiple attempts. So they requested a ride again I accepted and tried but same as previous experience. I canceled again and wasted My time and gas. I was inconvenienced to where I lost out on the bonus. Not cool and not right either. I don’t get it how Lyft in my experience doesn’t try to take care of The drivers and disregards requests and invalidates driver requests. Compared to other driver companies Lyft does not “lookout to make drivers happy” There was another situation couple months ago, I was wrongly accused of something and Lyft customer service just blew off like it wasn’t a big deal and suspended my account so I lost out on working. It’s becoming more frustrating when inconvenient situations occur they are unhelpful and definitively invalidating to say the least. I am disappointed in Lyft and hope they can help us drivers to feel more appreciated and taken care of

Lyft could do a lot better to support their drivers!!. I have been driving with Lyft for about 5 months now. I quit my full time job to do this full time and is haven’t regretted it. The app is really user friendly and easy to navigate. However, there are a few things that could be better. Lyft customer Service is absolutely non-existent, unless your at platinum status. If someone reports to Lyft that you have done something, they do not ask the passenger for any evidence of the alleged incident, they automatically deactivate your account and treat you as if your guilty. There is absolutely no support for the driver at all and that is seriously not a safe feeling. Because if something were to seriously occur, I can’t imagine how they would respond. I really don’t think they understand that people out there are terrible and will do things just because they can. I have been in transportation for 23 years and I’m a certified Wheelchair Driver & Trainer and I’m also certified under the CTAA, in my 23 years of professional driving, I have never had to deal with the situations that I have to deal with Lyft in the last 5 months. And some of the situations are so outlandish it’s bizarre. I really don’t understand how Lyft doesn’t have a more professional and responsive process for the drivers. It really needs to change!!!

Horrible Driver Support, Work Manipulation. As a platinum Driver for months now, I have been dealing with Lyft’s system manipulating the rides that I accept. What happens is something that the support reps even refer to as “ride-swapping”. It’s when you accept a desired ride and drive any number of miles to pick up the desired rider, the app automatically switches you to a lower paying ride that is going in a direction you don’t want to go and this often happens multiple times in a row causing you to lose much gas and time! This is a problem because you have to work strategically and not waste gas so you can make the most of your precious time. It took me over 5 separate times using the chat support option (because they don’t allow you ever to call them as a driver to speak on the phone with a human) to find out why this was happening. So after months of different reps telling me different things, lying about how to stop this problem, they finally told me that it’s their system and that they’ll work on it. Still nothing has been done. This automatic ride-swapping has completely killed the opportunity that was once present with Lyft and it’s a shame. Especially at a time where demand for rides has dropped precipitously. Don’t waste your time, gas and/or put the wear and tear on your car.

They do NOT take care of their Drivers. On 6/9/19 at 6:25am, I proceeded to pick up a Rider at a designated address. After arriving at the address on the app and having to wait a couple minutes I received a call from the rider. She said the address was wrong (wouldn’t be the first time). I proceeded to attempt to find the passenger. After several minutes of trying to locate the passenger I told her to try to find another driver because I didn’t get the sense I was close. I marked the rider NO SHOW and cancelled the ride. I realize the app didn’t credit the $5 cancellation fee. I contact support and the first one stopped texting without notice. Another came on (ended the same way). Then finally after 4 agents I connected with Evangeline. She explained the same thing as the others but at least she was nice. Bottom line, they said because I canceled not at the address that I couldn’t get the cancellation fee. The problem is, the ONLY reason I wasn’t at the address was because the passenger called me wanting me to come to a different one. Lyft couldn’t care less about the circumstances, their “strict rule” says blah blah. So basically forget the passenger and obey their rules? No customer service in that. Therefore I’m deleting both the driver and rider app and moving to Uber. What a joke!!! 👎🏾 Very disappointing

DO NOT BECOME A LYFT DRIVER. Lyft is TRASH! I have a valid az license and a valid document saying I can drive in az, but trash Lyft says my license is not valid and I need to take it up with the dmv. I’ve called the dmv and was told that I am and they provided me with the document. I have been trying to “validate” my license for a week now! All Lyft keeps saying is that I’m not valid even with proof. Another reason Lyft is TRASH is their lack of gps giving correct directions. Who uses a garbage route as the main route for driving on Lyft? It makes no sense. There isn’t an option to use Apple Maps either. Google maps is TRASH. Lyft need real people to help us not some fake ai who doesn’t know how to read documents. The rates are not fair for what drivers have to put up with and Lyft doesn’t care about the safety of their drivers either. You could be picking up Katrina but really is mike and his homeboys… Lyft needs to make its passengers provide proof line they do for drivers and if the passenger doesn’t let the driver know the ride is for so and so the passenger needs to be penalized. Just like when a driver is told “you were reported for not wearing a mask” (when in fact you were) just so the passenger can get a free ride out of lying. So in conclusion. Become an Uber driver.

Lyft’s Car Driving Program. I love driving for Lyft. I’ve met a lot of people while driving for them but the only issue I’m having is how much they take out from their drivers . They want you to pay $250 a week ( $1,000 a Month) more than any car payment and insurance u can have out their for a car that also does not belong to you. On top of that, they take such a large percentage per ride you get. They don’t factor in your time or gas expenses. They want their $250 regardless of what your going through or doing. If you want to take a vacay , you have to bring they car back , even if that’s your only mode for transportation. A 30 min ride will get you about 7-8 bucks all rides up to about 10-15 mins will get you almost $4 and sometimes riders are not tipping. They barely have challenges that will help you earn more money. It’s crazy the charges they take . You would think they would want the drivers to profit so we can be our best for their clientele but they don’t care. I appreciate being able to be flexible and make money but as a single mother , driving the car drains me . I can only work a few hrs a day because of my child so I hate to be on the road for 7 hrs to barely make $80- $90 . I would say if driving for lyft that you come in with your own car.

Platinum Lyft driver and Lyft treats you like Plaque. I’m a Lyft driver who made it to platinum level with a 5 star rating with over 4000 rides and an AVALANCHE of positive comments from passengers. I like the flexibility Lyft and other RideShare apps have to offer although the pay is way less than they claim you can achieve. My personal success in Lyft is Only rivaled and equaled by Lyft supports monumental failure… Far too many times, I’ve been cheated out of Lyft bonuses sanitation/cleaning and cancellation fees. Even when I provide photographs and proof they respond as if they’re not paying attention or just don’t care and give a condescending response Thanking you for using Lyft we’ve answered your questions and will be closing this chat. With your issue NOT resolved. Although I continue to stay on I would not advise others, I’m a military veteran with incredibly thick skin. In the beginning, They will entice you with a decent sign on bonus and you will get additional surges and Bonus streaks making you believe you can make a decent living. Believe me this is a serious bait and switch. There are other platforms that do better although all have their flaws. But LYFT SUPPORT IS THE WORST. Wish I could give negative stars. Proceed with caution

They will let 5 star drivers go. I’ve been driving for Lyft for years have a perfect score and at the beginning of December right before the busy Holliday season Lyft put my account on temporary hold and the rep in the email named donavan told me they would reply with in a day or so to tell me why I was put on hold. They stated they are doing a investigation (which from other drivers is just a lie they can get away with legally) it’s now been a month I’ve sent multiple emails and still haven’t been contacted once since this supposed temporary hold was made. As a result a 11 year didn’t get a Christmas gift and I couldn’t travel home for Christmas. This trash company has made it impossible for contractors to find any resolution and help when they do this. They send one email and that’s your one option to get help. However after a few days Of emailing the thread to donavan and hearing nothing copied the email address to email and hopefully get someone who will actually help. It came back saying the email isn’t even in service. So Lyft is out here banning 5 star drivers without stating why and sending them a fake email about a temporary hold meanwhile they never had any intention of resolving the issue or letting you know what went wrong. Thanks Lyft ruined so many things I relied on you guys for. Stuck through the pandemic and everything just get banned for apparently nothing.

Make our phones SHOUT; Take us ALL THE WAY HOME!. 1. As a (now) three year driver, and Ambassador with Lyft, I am still amazed that the App does not incorporate an iOS “take-over”/cover function that notifies a driver that does NOT have the Lyft App noticeably open (in front) of any Incoming Request (i.e., nav units). Rather, a request will only appear -momentarily- as an incoming SMS, that a driver, when DRIVING, can easily miss. The App, when a driver is in Driver Mode, should take over the screen (as well as audio) of any iOS device, like an incoming call, alerting the waiting driver if any incoming request. And, needless to say, the driver should have On/Off control over such functionality. 2. I’ve always been annoyed by Lyft’s Destination Drive limitations, whether by miles or time, that seems to ALWAYS cut out (off) before a destination is achieved. Case in point, during this week’s drive times I had set my Lyft (and Uber) Apps to a Destination Drive location (home), and while Uber takes it all the way to my destination point, then ASKS if it’s OK to go offline, Lyft (as usual) CANCELLED the destination drive stating that they (Lyft systems) were sorry, that there were no rides to be had until I reached my end destination... even though I still had over “35 MILES” still to go!!!???

Issues that need fixing. I have been driving for Lyft a little over two months, and these issues are still on going. I thought maybe the app would fix it with updates however, I was wrong. 1. First week went great, my buddy had his feedback button right away. I figured if I waited a week for my first results it would come to the app for me. I have still not had this option 🤷🏼‍♂️ .. 2. Before I pick up a ride it is suppose to show how long the ride is estimated to see if it’s worth it, have NOT received this option either. 3. The GPS needs fixing because it keeps bringing me to the back of buildings where my customer is not! Lastly.. I could not pick up one of my customers due to an issue that happened in town, she had to walk to me. And she got in & it didn’t register that she was with me or an option to say she walked to me. She had to cancel the ride and hope 🤞🏼 that I was the ride because she was late to work already for the state of emergency issue! Please fix! I love the app , love working for myself. Great way to earn money for yourself the way you would like, making your own hours. Thank you for your time.

Poverty Ahead!. Amazing app for anyone looking to waste time, money, destroy your vehicle and have random people in your car doing random things. Im a 5 star driver with over 1200 rides over the past 2.5 years. In that small amount of time fares for passengers has risen substantially , while driver pay out stats the same and in many cases pay the equivalent of about 6$ per hour if you try this full time. One morning I opened my passenger app and a ride to the airport was $150. I opened my driver app, logged on and received various airport trip requests paying between $15 and $17! That’s beyond greedy. It’s unfair to the passengers and drivers. It’s predatory, disgusting, and exploitative. The average trip request is often 6-9 minutes away, 15-25 minutes out after pickup and usually offers $6-9. Pay rates have not changed in years and god forbid you rent a car from them, they give you even lesser rates, all while keeping all of your fares until the balance is covered. Pure scam that takes advantage of those who rely on income from driving. My heart goes out to anyone who has to do this; even McDonald’s is a better option than this racket. Avoid if you care about your life (research assault and murders of drivers). Absolutely NOT worth it. Lyft has nothing but contempt and hatred for it’s drivers and they prove it daily with their unethical and hostile policies.

Let’s work together for a better life!. Lyft. Please….use the “RELEVANT,” ACCURATE LYFT APPS, with DIGNITY, and RESPECT to the Lyft drivers, I started work hard in driving, then, your Lyft navigation system or GPS. In the place of pick-up, and I got my passenger; sitting inside my car. Then, your “ARRIVE.” To the area, it won’t pop-up in my cellphone, the same thing with the “SLIDE TO DROP-OFF, passenger. It’s because I’m a nice person, with compassion with others needs, and cares to people; I still continue gave them ride to their designated destination. And “I END UP FOR NOT GET PAY FOR MY SERVICE.” For my miles, distance, Bonus, and Time. I can’t live like this kind of situation almost everyday problem happened in your “ LYFT SYSTEM.” I don’t know, if the Microsoft that your company use or the area of driving is blocked by trees or building. I am new in your company in just two weeks driving, and encountering all of these problems. ATTENTION LYFT: “ LOVE YOUR DRIVERS.” Because we need each other to survive in this world. Thank you. For your kindness and consideration to your self-employed drivers. I thank all my passengers for rating me an ( 5 ), stars driving performance. May the good lord blessed us all. AMEN!

Money. I like Lyft but I also don’t I feel like they take a lot of money out so you barely get anything. Sometimes I am driving 7-10 hours and only would make like $80-$90 which is nothing a lot of ppl only want rides like 2-5 minutes which results In like $3 for you as the driver. The passengers complain that they are paying a lot but us drivers DO NOT SEE any of that money only like little less then half. Not including the amount of time it takes to get the passenger which sometimes a passenger would want to be picked up like 20 minutes away which we don’t get reimbursed for and then for the passenger to only want a 2 minute ride after I just drove 20 minutes to get there to only make $3 this app needs to pay a little more to the drivers especially if this app sometimes is our only income. We have to put gas and drive many miles away for a little compensation you would literally have to drive a full 24 hours I believe to have a great pay at the end of the shift ridiculous Lyft needs to do something about that. As far as the app I don’t really have issues with it only the GPS where it would re-route me sometimes for no reason but other then the crappy pay it’s ok if you want to make a little bit of extra cash.

Keeps getting worse. Every single time, for the past few months, I will get a scheduled pick up and when I go online to accept, I have to reject random pickups because they send those instead of my scheduled pick up. So my acceptance rate goes down because of this. Then when I finally do get my scheduled pick up, and accept it, it freaking disappears! No message, no warning, nothing!! And that’s if I’m lucky that I’ll actually get the request at all. Sometimes I’ll go through the whole 15 mins waiting for my schedule pick up to pop up and it never does even though it’s still in my pick ups. Then it just disappears! If the passenger cancelled, at least have the decency to let me know! But I always ended up feeling bad because a lot of these are airport rides! People need to get there on time and these mistakes can cost them missing their flight! Or people going to work trying to get there on time! And it’s early in the morning (around 4am!) not a lot of other drivers around to pick them up in case this error keeps happening! On top of all that, it makes me look bad!! Oh and to add the cherry on top I can be driving in traffic for 20 mins, get a ride, and drive for another 20 mins (in bad weather) and only get paid less than $10. Passenger tells me they paid around $30. Ridiculous. Increase the rate pay.

As a Driver in Utah, some edits would be extemely helpful. First let me say, I really love driving for Lyft. I think this app is wonderful for the most part. Pretty user friendly, besides the fact that it does freeze sometimes. That being said, there should be a feature that filters out rides through the canyon -to places like Park City- only to vehicles that have 4 wheel drive. October to April there is high probability of poor road conditions due to extreme weather. In these situations is a safety hazard for vehicles with front or rear wheel drive to pass through the canyon. I have literally gotten stuck at the top of the canyon doing a Lyft ride, and had to wait for the person to get another Lyft, so that I could get towed back to Salt Lake. Multiple other times I have had to turn back because of weather at the base of the canyon. This makes Lyft passengers very upset. But also cancelling at the start of the ride when finding it goes to Park City puts our accounts at risk of suspension. It doesn’t make any sense and only adds easily avoided stress. Please find a way to fix this!

App flaws and ripoff for drivers. I’ve been doing Uber and Lyft in Chicago for about 5 months now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus. Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place.

Not user Friendly. This app has extremely limited functions for drivers, it’s not at all user friendly if you look at it from a driver perspective. The 2 destination limit is horrid b/c it counts off when it didn’t even get you to your destination, and you can’t do anything should be 5 uses atleast but honestly there should be no limit we’re not kids/slaves/employees , . If you’re in the middle of nowhere you have to end your shift just to get back home, it’s even worse that you can’t edit it. Not to mention, I can’t see any info about the trip except pickup which if I could I wouldn’t have to logout every time I need to drive back to my city. It’s so bad not knowing where a trip will take you expecially for people with families, you’re forced to not even log in for fear you’ll immediately be taken 60 miles away on your first ride. We don’t even have the option to reroute or avoid tolls. Worst part is having to go 20 minutes for a pickup, not knowing where droppoff is and often times it ends up being a 5-10 minute trip ($2-3) which is a complete loss with the amount of time/gas/damage it took getting there. It’s not user friendly at all, and if you get a family emergency good luck making it back.

Suggestions. I like that as a driver, we have the option of having more rides queue up while we drive but I’ve been having a bit of an issue with the app queuing me with long distance (37-47min) trips without letting me know before accepting. I don’t know how long the trip will be until I swipe to pick up passenger. If I could know beforehand I could possibly stop for gas or a restroom break if needed. It’s just a inconvenience. Also the app update is very inconvenient when it blocks you from touching the screen while driving. I’ve tried to go offline in the middle of a ride so that I don’t get queued with another ride and it blocks me from doing anything onscreen until I stop. Sometimes I am on the highway and I can’t stop. I understand this may be due to safety reasons so that drivers don’t text and drive but I feel it is better to go offline than to get auto-queued with more rides and having to cancel on them afterwards. The same goes for not being able to click on the passenger’s info while driving. There was a confusion between me and a passenger about which address to go to. I could not tap on his info to see the destination address because the screen was blocked! Very frustrating

app slow to react when at red light or after making a turn. Hi, I’m a driver in Baton Rouge, La & I really have problems when at a red light & the app shows to go straight 200ft then after passing thru the light the app says to turn right or left! This requires a U turn & confuses the rider & driver as we have heavy traffic in our town & this error sometimes requires driver to go 1/2 mile or more out of the way.. Also many times after making a turn the app is slow to react & indicate the next move causing the driver to miss the turn as he has already passed it.. What are your guidelines for customers who are not outside when driver arrives & when driver attempts to make contact the rider’s phone doesn’t answer or goes to voice mail or has not set up voice mail? One would think the rider would be available but I’ve had this happen many times.. why does the driver not get a fee when the customer is a NO SHOW or cancelled the ride when driver is in the rider’s parking lot? I have trouble turning off my app sometimes while moving which causes the page to slide over then the driver has difficulty focusing on the road causing driver to get a low acceptance rating.. we could use a bigger % also!

They didn't pay me for a very long trip. I made a trip from San Jose CA - Los Angeles 400 miles and Lyft did not pay me because according to them it took a long time and what they did was finish it giving as an answer that the system closed it and supposedly did not charge the client and for that reason they did not pay me either For me, it took many hours and miles because I had to go back to San Jose so they wouldn't pay me, it's very difficult but there was no way to make them understand, there is no phone support, nothing, everything is done as they say and I don't have support, just support from someone who Put yourself in my position and do the right thing in a situation like this since I took the client to his hotel safely and as it should, it was very easy to talk to him and thus pay for my work because it was done and it was done. did well…. It is something that I hope does not happen to anyone else, because it is not fair and even more so in such a long distance I regret having such a long trip for a very low cost and if they also do not even give you gasoline it hurts even more how unfair

You can earn but they make it extremely difficult. Lyft will send you bonus opportunities when they notice you aren’t driving, the earnings are great. As soon as you get your first bonus for driving 60 people for a $64 bonus they will no longer offer you decent ways to earn. I have never seen a power zone in a year nor destination bonus. They cancel the driver streaks as soon as you are 1 ride away, all of a sudden when you check it the bonus offer disappears. Many people I have spoken too states that Lyft asks them to drive for unattainable goals. Customer service is a joke, you might as well ask yourself a question because their goal is to close the ticket not give you answers. My door lock mechanism was damaged from riders slamming my door, the door gets more use than any other part of my car because that’s the door most people use to enter my car. I have 24 hours to send a picture of something you can’t see you have to actually take your hands and feel or use. Drive UBER, a customer told me she was charged $40 for a ride through Lyft whereas Uber charged $80 for the same ride. I got $24 for driving someone over 48 minutes away. Drive Uber!!! The ratings for this app are from employees and friends of the developers, that’s a proven fact!!!!

Bonus streaks and not driver friendly. One thing you need to know about this app is that I have noticed when I am doing a bonus streak there will be a cancellation and then it knocks you off of your streak and you either have to start over or it ends completely. You are driving to the rider and boom cancelled and then you get the pop up saying you lost your bonus. Pretty crappy and the support you contact is useless most of the time. It forces you to take the toll roads and then riders get upset. If you put on a filter and take a ride the directions do not come back up for you but is still filtering and so you then have to use maps app to find your way to the destination you set. Most of the time you don’t get rides with the filter and is a terrible perk they add for the levels of rewards. It should be available no matter what. Sometimes you get in a terrible neighborhood and need to use the filter more than it is allowed based on your reward level. Also, make an option to report no mask due to COVID-19 easier for the drivers to report riders. As well as under 18 or no car seats and you waste you gas and time. We need the app to reflect these issues and without the drivers dedication and safety 1st as a priority; driving for lyft with the app’s current situation is a real issue.

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Priority mode. This priority mode is a total scam, it should be removed from this platform. When you have it on you will receive none stop, without it you won’t receive rides almost at all. That is a scam and it’s unfair!! Try to remove it Thanks

Worst customer service. The worst customer service. Never resolve any problem and behave so rude.

Customer support. First of all , its very hard to contact lyft . Suppose if by mistake driver cancel the ride near destination of rider .driver won’t get any pay for that. But in uber drivers don’t need to worry for fare adjustment . we can contact them easily and uber keep record of each every trip while lyft doesn’t have any record of unfinished trip

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App is silent once priority time is finished. I like the app but one concern with you. Why are you don’t give any ride to the Lyfter once priority time is all used? Please break the silence post priority time.

Driver support. Rides are good, but no driver support I lost my account access and 630$ but no refund yet account was recovered after 3 weeks.

Lyft is operating like we in the 19th century. Wake up Lyft 2020 is almost here , worse service ever

very sad. Just don't download this pendant and don't lose your life.

Bad services. I used to drive with them and this company doesn’t have any ethics and morals. just stick to Uber.

Can not go online in day time in two weeks now?. This app and the customer support are so bad. Lyft need to make more change otherwise will lose a lost driver.

Worst customer support service.. Worst customer support service.

No customer support for drivers 👎🏽. its been so long and they still don’t provide call support to drivers. Its very frustrating for the drivers to try to resolve the issue through text with so much waiting time.👎🏽

Do Not Drive Lyft. I made $4 on my last trip was not even remotely worth it to waste $6 on gas and car. I had a trip $2.95 like really how do you expect drivers to work out? They have large turnover of Drivers. Do not wait at Airport, waited all day for $18 ride.

Customer service. Their customer service sucks, they know nothing

Excellent. Great App

Account hacked. My account got hacked few months ago I’m still trying to get my account but there help.

Customer service. Pathetic customer service experience Worst experience Customer service kept on repeating the same thing and was not listening to me at all Agent couldn’t answer to any of my questions And at the agent ended chat saying i will end the chat as i think i resolved your issue Without answering my question and without resolving the issue agent just ended the chat The next day when i again reached to an agent the agent was talking 15 to 20 mins to respond for and that happened every time Uber is way more better than this they also office and agents are nice and they resolve the issue every-time

Great when combined with other ride-sharing apps. On its own, Lyft doesn’t give that many rides, unless you are in priority mode. Issue with that is you only have 15 hrs of priority mode/week and it’s not available all the time. When combined with Uber, Lyft gives decent additional income. $376 for 28 rides

Cleaning fee. If passenger through out vomit in the car this time driver clean himself Lyft don't pay any cleaning fee . They ask for receipts , who will clean vomit except driver ? At night car wash close even day time no one will clean car while vomit , so driver can't give any receipts , Lyft don't take care Lyft driver 1

Pay. They don’t pay fairly to the drivers.

Support team don’t have knowledge to resolve problems. Support team don't have enough knowledge and holding phone line for more than 30 minutes, they don't have proper tool for tracking past anything happens pay issues🤬

Support team and policies are really bad. I had my proof of work eligibilty expired . I applied for a renewal of my PR card. As it takes about 3 months to get a renewed PR card I decided to change my work eligibility document. So i chose the option of Soical Insurance Number(SIN) from the dropdown menu of Proof of work eligibility options. But it got rejected. When I talked to the customer serivice of LYFT , they responded that even if there is an option of SIN in the work eligibility documents, we still cannot accept it. I am surprised that they deactivated my account and cannot provide a basic help.

😖😖. Really not worth it..! They have to change their system for sure especially to challenge Uber

Scammers: not paying the toll. Lyft is the biggest scammer, the navigation always shows from toll highway but the company doesn’t pay us last time when I checked I my toll charges was 25$ but this company paid me only 1.74 and worst case scenario is the support team which is the stupidest service I have ever encountered unlike Uber these people never listen to us even after providing the statement for toll charges they’re still saying we are not going to pay u the amount . Scammers…….😡😡😡

Awful app. Drivers deserve better and the navigation is worst it needs to be updated overall

It’s good but if you guys added a night mode to the navigation then it’s gonna be much better. It’s good but if you guys added a night mode to the navigation then it’s gonna be much better

Absolutely junk. They keep on sending promotions but don’t have any rides available 🤮🤮🤮

Garbage customer service and policy. Don’t use Lyft!!!! Someone hacked my driver account and i got it back hardly without the help of lyft customer service because they have garbage service ever. They don’t have any contact number to call them directly and no better service. Before getting my old account back, i tried to make new account and somehow they allowed me go in. Later my old account came back and they deactivated it. Now they are saying permanently banned. Where is my fault??? Change your security options so that nobody can hack your lyft app. People are suffering without their fault. Uber is way better than that. Don’t use it !!!!!

Scammers. I had passenger after I dropped off her I got my next ride. I went to pick location and it was hacked and placed or fake the request and asked me to confirm my phone number boom they able to change all my accounts information now I can’t use my account im trying to reach out Lyft support they have but service I’m able to do anything. Think twice before yo do lyft.

pickup. pickup to far and not even give money

Love it. I have been driving Lyft for over a year. The app works great, but would appreciate knowing what direction the ride is headed. Very reliable, and staff have been easily available to solve any of my issues. Way to go, Lyft

about payment. Worst company dont pay enough,i got ride from customer i drove 10 minutes,when i reach to customer house ,he cancelled the ride but i didn’t paid by nothing.

Worst driving experience ever!. Was taken on a 15 minute trip in a snowstorm to lyft someone less than 500FT to get paid $2.72, I wish you luck.

Worst Customer Service. I went to Canada Post and the clerk said u need a new form for scanning. Mailed lyft , they said cant do anything call Sterling background check as they are the contractor. When I called Sterling they said we have no access to form contact lyft. every time I e- mailed lyft , they send me same msg to contact Sterling.

Holding payment. I didn’t get paid since last week. Why can’t they have support team for Lyft like Uber. They don’t have any office or call centre like Uber here in Toronto. My money is stuck and they don’t have any system to contact with them other than chat which couldn’t fix my issue and I can’t get paid for what I worked for. It won’t add a debit card because these days all debit card are debit/visa/mastercard. It says it will only add debit card only.

Useless service. The photos in here lies, app doesn't give you upfront pay details. Moreover, the customer service is soo bad, they never listens and keep sending automated messages to all your questions.

Customer service is hell. I wish there was negate rating for these guyz. I would have give -5. Their Customer service all they do is waste your precious time. They waste evertime my 2 hours atleast and never come with solutions. I tell them my problem and they send me again those messages. I answer them again, after 30 minutes wait they send again same message. I mean if you guyz cant handle it tell me I will find you productive people, atleast who will not waste other people time.

Worst customer service. One of the worst customer service I’ve ever seen

Worst app. I usually don’t have time to write a review for the apps but for this i would have to say its worst . Costumer support is worst they took almost 1 day to get back to me.

Worst Support ever. Their support team no nothing try to reach them they will give you general answers only it is 5 weeks that I can't drive because they don't know what is wrong with my background check and why they can't process it with Sterling. They say sterling is closed that's why but when I call sterling they told me no they are open but they did not receive my information from Lyft.

App not working well with Music on Apple Carplay. Whenever there is a sound from the app (notification, navigation, message etc.) It will dim the music volume to very low as well as the sound quality. To resume my volume and music quality, I have to ask Siri to pause then play the music, because manually pause/play would not do the trick. Lyft app should not interfere with my music on Apple Carplay!

This app and company is full of scam people stay away live you life. When I started they used to give ride that you can roughly 20/30 and hour after gas and all that you save 15/16 dollar but now says I have multiple screen shot you can see 3 hours 7 dollars for bet first ride most of the time you have to wait 30/40. Minuts and every ride company takes more than 70% because I always ask riders how much are they paying drivers pay everything plus put life and licence on stake this company you give in the return middle finger so people stay away

No any respectful. Lyft just use drivers for zero support

Priority Mode Not Showing. I have been using this app for wuite a while but all of a sudden I dont see any Priority mode button on my home screen. I thought may be its too early to assume so I wemt online and stayed online for more than two hours. Usually i see priority mode button but greyed out when it’s unavailable but today i dont see nothing at all. The option isnt not visible on the home screen. I heavily rely on priority mode but now i cant see and customer support can even help me but rather ending the chat abruptly without resolving my issue.

Worse. I waited more than 30 days for ptc license Until they deactivate my account

Took More than the fare. My ride app didn’t end after completed the ride. I sent an email with a explanation and I got a email back from Lyft saying thank you for the honesty. But they took more than what I got paid. Daylight robbery.

Lyft looking at their drivers like a slave. As a driver you get no support from lyft, they deactivated your account with no reason!!! Any report from passengers ending to deactivated drivers account whiteout hearing from you!! Judgment by Lyft is absolutely unfair and discriminatory 👎👎👎

Driver support team must be changed. Can not understand, why they can not support their drivers as Ubers support team? 2 days ago, morning my account was deactivated. I tried to contact them about reason, but no answer. I did my background clearance 3 weeks ago and everything was ok. Thats why guys you are getting requests from 10-15 mins away. Driver support team must be changed !

Bad driver support. Bad driver support they deactivated your account just if the customer wasn’t happy. I known that sounds crazy but that what happened with me.

The app needs improvement. It is unfair for both the driver and the passenger to have pickups at least 10 to 15 minutes away only for the driver to find out its a 3 minute trip after arrival. Also, the app brutally lags after accepting a fare and at times freezes. I’ve had to pull over multiple times just to restart or to wait for the app to load navigation. Absolute waste of time... Lastly, it would be appreciated to make some small UI tweaks such as moving the sign-on button from the top to the bottom. I find that safer when driving. Grateful for the business that it provides me, but I find the app brutally inefficient and can be hazardous due to its performance.

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It’s Ok. If you are looking to make a couple extra bucks on the weekend it works just fine. As long as you get decent riders you will be ok. With that being said, if you have to deal with there support department then I wish you good luck. First off you can’t call to talk to anyone so if you have a particular situation that really needs explaining over phone you can’t. Everything is done thru email. Their support reps are like robots and only will respond with genetic responses. I had a rider spill and entire 32oz coke in my back seat; and because I had another rider waiting on me in my cue, that I had to go pick up immediately after I hit drop off, I wasn’t able to report the incident until after the other ride was completed. They denied my claim because I didn’t report after the ride; even though I could not report because of the other rider waiting. Future driver I wish you good luck. I for one will not be driving anymore sense Lyft doesn’t seem to care for their drivers. The front line to their customers. The driver are not happy the customers aren’t happy.

Start treating drivers right until its too late!. Tons of problems with the application itself and lyft stupid rules. 1. Go online button, accept ride and go offline button on same area of screen. Rides get accidentally accepted during busy times when you are trying to go offline. Now if you cancel it, you will be sent a threatening email of suspension. 2. While en route to pickup a passenger lyft changes the passenger. Now It is difficult to navigate to a place suddenly in big cities. Also trip information is not provided. If you cancel the ride, suspension threats will appear in your email. 3. Will charge hefty amount to riders and pay basic to drivers. Fare gets multiplied by 3 fold and drivers gets measly 5$. 4. Lack decency to show trip information. Most of these drivers are kidnapped by lyft application. If they don’t accept a ride, cancel a ride, if you do, its a suspension. 5. Lack decency to show trip details. Support your workers snd you will rise. Your failures are reflected on your shares. Had you got your drivers on your side, could be a huge game changer.

Horrible company, apologies to the Dev team. If you’re driving or considering driving for this company you need to stop right now and consider another career or option. They provide a (horrible) GPS (when there are multiple free GPS’s available for free) and take 60% of every single ride you do for them. The executives are laughing at the fact that they invest zero into their “employees” while making those same “employees” pay for the vehicles, vehicle depreciation, wear and tear, gas, taxes (fares do not have taxes deducted), tires, brakes etc. They even take a portion of cancellation fees when you drive all the way to pick someone up and they cancel while you’re waiting outside the pickup location. The only time I use this app is when I’m using location filters to potentially find fares on the way to a destination in which I’m already headed. But even that, their best feature, they limit to 2 rides per day. Uber has a lot of the same issues but is still a much better option. On the flip side, the dev team does a good job and probably doesn’t deserve the 1 star, but there is no other way of rating this awful company and stopping drivers from signing up.

Stellar Service. I’ve been driving for Lyft off and on since September 2015, back when the Driver & Rider app were one and the same and airport pickups weren’t even allowed. Since then the Lyft experience has steadily improved. Each update has improved the app, and it’s very easy to figure out what you need. Most valuable (IMO), is that you can actually speak to a RLHB) Real Live Human Being) within minutes. I’ve been in a car accident, had someone vomit in my car, had someone be just plain mean, someone leave valuable items, and each time I would use the app to get help and always, always, always, I get a response in a timely manner, whether via email or a phone call. Improvements/Suggestions 1) I would not mind having a feature that allows you to know if the ride in your queue is longer than 45 minutes 2) I also would not mind if when we get an address, we also have a city listed for those times when the app is loading or glitches and you don’t know where to go. Knowing the city you’re going to can at least provide you with some semblance of direction to drive towards until the app works. Two more things I think would be cool (and passengers also have said this) are as follows: 1) It would be nice to be able to request your favorite driver(a) 2) the ability to be able to request a female driver (as a woman I often hear this from other women). Overall, the app and lyft are amazing and I’m certain will only improve.

Lyft needs to be more supportive and not assume things when you don’t take a ride. I have driven for Uber for a year and a half and in the last month just began driving for lyft after a Lyft sales person took an Uber ride with me just to sell me, which I found very sneaky and weird. So far I have several complaints. Number one, if I don’t take a ride it’s because I can’t take my eyes off the road or, maybe more importantly, my lift volume will not talk to me either on the phone or through the car, so I missed rides unless I see them which I shouldn’t be seeing them because my eyes are on the road. I have had to do everything without sound so far where with Uber and everything else the volume goes nice and neatly through my car. I’m going to call them, because my phone speakers work just fine under any other circumstance.. But I keep getting messages that I’m not excepting enough rides. Everyone works at their own pace for one thing, and if I miss a ride it’s not just because I’m being a slacker. I’m out there to drive. I’m not out there to say no to drives! Lyft, lighten up!

HORRIBLE CUSTOMER SERVICE. I had an issue recently (June 21, 2019 to be exact) and I addressed the issue with an agent via text (which is dumb as well because we NEVER SPEAK TO ANYONE). The guy kept throwing me polices from a book like he was reciting the pledge of allegiance. As I told him I already knew the policy but my situation was different because the APP WILL NOT ALLOW YOU TO PLACE SOMEONE AS A NO SHOW if you aren’t at the pickup location. I explained to him and as they can see already the location had me in the woods. Not in the woods and there was people house in the woods where there was only a 2 way street either north or south and nothing but trees and ditches for approximately 4-5 miles. From the start the address was unnamed but I just assumed someone car may have broken down or something. I get there and on top of my 4 minute wait I wait 6 extra minutes after a 23 minute ride to get there to not be paid because I could only cancel and not d a no show. AGAIN because the location was somewhere I had no way to get to and in order to do a no show I had to be by the pick up. I wanted some type of reimbursement for my long drive plus wait and I got NOTHING. I hate lyft now! Don’t do it it happened to me twice and they say it’s my fault.

***Driver Beware***. This company does not care about its drivers at all. I have talked to numerous passengers while driving and compared what they paid versus what I made and Lyft has been taking about 50% of the profit everytime. On top of that they also allow passengers to create nicknames instead of using their real names which creates a safety concern for the drivers not knowing who you are really picking up. They rarely will do any surges unless you take at least two rides in a row and you have to go offline to see if they are even offering one but will show you hay you are in a high demand area. They will constantly send you ride requests for 20-30 minutes away when the person is only going 5 minutes down the road and will not compensate you for the long drive to pick them up. If you have to cancel on someone because they don’t show up you only get $2 while Lyft takes $3 of it. To sum it all up, they are making more profit than the drivers are at this point. Make sure this is worth your while if you choose to drive for them

Improvements: ability to customize preset texts, Download all rides and my data as CSV. I am a driver and need to be able to customize the preset texts. The ones available are not good grammar and I want to be able to personalize the service and let the guest know where I am. I’ve seen it on another app, Favor delivery, where the driver can customize their preset messages for use Also, as a driver I really ask for the ability to download my data to includes variables such as: rides given, tips, fees, ride distance for each ride, etc. All this as a single CSV for lifetime driver stats. Thanks!!! Another needed improvement is that when a rider says “needs service” “safety flag” etc,. Or any other comment, please PLEASE make these clear to the driver after the ride so that we can correct ourselves. How else can we get better unless the feedback is given to us in real time? My car is always clean and I got a “needs service” from a rider. If I had known immediately that they thought it I could have known to look between rides, especially when giving back-to-back rides.

What is the point of Scheduled Pickups?. More than once I have had the frustration g experience of signing into the App (as directed) to be online for my “scheduled pickup”. As soon as I sign in, the app starts sending me rides that ARE NOT my scheduled pickup. Because I am dutifully headed toward “my scheduled pickup” I do not accept the random rides. This OF COURSE negatively affects my acceptance score! Yesterday - I left home at 4:15 am and crossed a toll bridge to head to a scheduled pickup. Once I got to the rider’s block - I noted that the scheduled pickup had disappeared. As another LYFT driver pulled up, I asked - are you here for a person that had requested a scheduled pickup? He was there for the pickup that had disappeared from my queue (I assume Because I had declined several rides in sequence in order to arrive to the “scheduled pickup”. ) In situation like this I am out the $6.00 till and the 8 miles of gas to arrive to a ride that was taken from me. (Not cancelled by passenger - just moved from my queue)

The app is great!!. I’ve been doing Lyft for 3 years!! And it’s been an amazing journey!! Meeting new people able to travel see new places here in California.. They are always updating the app to keep up with new ways to make things easier. There are still a few things that need to be done. For one, Apple users should be able to choose to use the Apple Maps. For me Apple Maps is way better than google maps. I am always having issues with the Lyft google navigation wanting me to go down streets that don’t exist, or the pickup is on the wrong street and different from the address given. Another is when we are online and in queues doing our rides abs we are in the process of earning a bonus those need to be able to be seen while in rides so we can easily keep track better of how many rides are in process and the process of reaching our goal. Otherwise it’s a great app!!

LOVE Lyft but app is glitchy. First let me say I absolutely LOVE driving for Lyft overall. I use Express Drive and it has been overall a really wonderful experience. The app however needs some work. I have a lot of glitching the past few days. Navigation changes in the middle of rides, has frequently not allowed me to accept rides significantly lowering my acceptance rate which affects bonus pay and today I missed over $50 in Ride’s because I had a scheduled pickup and the app sent me all the way across the other side of town and when I called in about these things they said these were glitches but they unfortunately couldn’t do anything about any of it because the rides weren’t canceled they timed out. So I think these issues need to be worked out. I can’t afford for things like this to happen and for Lyft to basically say ‘sorry I know u didn’t do anything to cause this but there’s nothing Lyft can do to help so you’re stuck eating the cost and there’s no guarantee it won’t continue to happen and cost you more $.’ If these issues were fixed I’d give Lyft and the drivers app 5 stars.

Been over a year no surge bonus streak. I’ve been calling lyft & asking them to help me with an issue I was having with the app …. My home is pa … i was getting the “ bonuses streaks surges heat whatever they’re called “ I went to ga for my mothers funeral & signed up to drive down there for extra money for the 3 weeks I was there … there as well I was getting it all … once I went back home, I haven’t gotten any of it …. They tell me it’s because the drivers card is set up personally per driver & everything is different per driver … I had it when I left I had it when I was down south as soon as I left ga it was like I got nothing extra & lost everything …. I even said if they’d take the time & fix it I’d leave all my other apps & stay only on this app …. I got zero help .. the other crappy thing is, it doesn’t tell me if the rider I am going to pick up is staying in the area or is going to a whole other state till they’re in the vehicle … usually leaving the area you lose out on so much money & time, that it’s not even worth doing because it come all the way back on your dime because your not allowed to find something to make money on the way home ….

Increase the pay already.. I like the idea of gig work. I like they now show you what you’ll earn prior to accepting a ride which is important being a independent contractor. What I don’t like is the compensation for rides, especially in cities, is atrocious. Your pay for meter time is a joke and if you get stuck in traffic or long pick ups, the pay is just too low. The app provides the service of what a taxi does, does it significantly better than a taxi, but charges people less? Why not the same or competitive as a taxi? Why not pay drivers more that way? And most importantly, instead of just paying every driver a fair compensation for Every ride, they run promotions to bonuses once you hit a certain amount of rides enticing you to try and get a bonus you might not receive if it gets slow screwing you on taking lower pay offers trying to get there. Just pay everyone fairly for every ride and increase the dang fares in the cities! They are way too low! We’ll make more money, you’ll make more money, and just stop with the gimmicks and make it straight forward!

Scheduled Rides. The driver app for the most part does a pretty good job. The feature that absolutely does not work well that keeps flopping back and forth is the scheduled rides. The grouping of scheduled rides is not driver friendly what so ever. Before we could see ALL the rides and the earning for each ride. We could zoom in and pan across the map and see and select individual rides. Seeing the number of rides in an area provides no value and requires more clicks to get the information that we need as a driver, which is how much money we are going to earn for rides per location. The grouping of rides does not provide useful information for a driver. It is almost like the people who came up with the grouping concept have never driven for Lyft in an effort to earn money for their livelihood. Please change it back to show all rides available and the earnings per ride on the map. And stop going back and forth from grouping to individual ride amounts.

Bad experience, terrible customer service. If you have even a small issue don’t expect anyone to want to help you. You can’t reach anyone via phone, only email and it takes days for them to respond. If you do get someone to respond it’s typically a rude response after 24 hours (you only get one email per day and it usually doesn’t contain any relevant information). Do not recommend. Trying a second round of driving at issues are still pretty bad. You can’t technically deny a ride without it negatively effecting you but if you take every ride offered to you the algorithm doesn’t take in to account which WAY you are driving and typically wants you to turn around whilst on the highway to pick up a passenger that they quoted a 4 minute pick up in rush hour traffic. Expect to drive 10 minutes in the opposite way and when you’re about 2 minutes away from pick up the client will cancel the ride and you will not be issued a cancellation fee because lyft quote the wrong eta. That or be magic and be able to cover 12 minutes of rush hour distance in 4 minutes. But then again if you were magic you wouldn’t be considering such a terrible way to spend your days

Great other than BS Offers. It’s an easy way to make a few extra dollars, But they do lie to get you to drive during certain time frames, for instance lately they have been offering $25 streak bonus which means you have to do 5 rides in a row with out decline rides or missing them (which y can miss just because of an bad signal because it only gives you like 10 seconds max and sometimes after hitting accept your phone will show loading screen for a couple of seconds and make you miss the ride even if no one else has even gotten it yet. What really has run me the wrong way is yesterday they said I missed a ride right before my streak ended and it was a total lie I never even received a ride notification when they claimed I didn’t accept it, and the time before then I was on my way to pick up the rider and they some how gave another driver the ride while I was on the way and even though it’s nothing I could’ve done to prevent that it broke my streak one ride before finishing so I feel like it’s an complete scam to get drivers to drive during a time that there aren’t many driver

Better than other gig economy apps. I relied on the gig economy for a living during part of this past year, and I made good money driving Lyft. There were lots of incentives and bonuses out there, and the app helped me plan ahead to catch busy times and big events. Now that I am employed full-time again, I still drive Lyft occasionally, and feel much less penalized for being a “casual” compared to other gig apps. I also feel I have plenty of control over when and where I pick up rides. My biggest complaint with this app is the navigation. I have found myself directed down alleys and private driveways, onto roads that were closed or no longer exist, sent the wrong way down one-way roads, etc. Once I was even directed to a drop-off point that was fenced off from my passenger’s destination, and cost him 10 more minutes finding the way around to the other side! Luckily I mostly know my way around my metro area, but this problem could easily become dangerous to a driver working in an unfamiliar area.

Drive for Uber. Lyft has gone downhill unfortunately. Draw for Lyft for over 45 months, for the first few months he was very profitable as I was provided street services and other incentives to continue driving as well as doing scheduled rides. But unfortunately the more you drive for Lyft, the less and less incentives/bonuses/streaks/challenges/Guaranteed pay, they offer you. As example I drove for Lyft for literally a month straight, my best friend however only drove him so often, and he was given a 20 rides for $250 last weekend while I was not given anything not even one or two streaks. Support is nonexistent as you can only talk to them via the app so there’s no phone number for you to call unlike Uber, we should at least provide surges and some incentives for you to drive and actually make a profit. It’s sad because it used to be a great platform years and now they just now taking a vantage of the drivers and passengers and this is coming from someone who loves her in rideshare and has been continuing to use Uber as a platform for the last half year now.

Ride Sharing has changed.. Over the past few months I have had a tremendous amount of success with Lyft. Trip after trip. Ride after ride. Continuous and steady business Monday thru Sunday. It has been amazing. However for some reason recently, I have logged on at the same time as always and sat for HOURS without a trip. Two weeks ago I thought, maybe I should go to another area and drive. The week after I thought, maybe it’s because it’s the week before a big holiday. But this week, with Memorial Day weekend approaching, and now here, not one consistent day of trips. I have gotten help with every single issue with lyft accept this one. FIRST, I was told, delete you app then re-download. No changes. THEN, I was told since I have both regular lyft and an XL to try driving the XL more. NOW, I’m being told it’s because of the updates and I need to do the updates. I have done all I was told and still no changes. I sit at airports and gas stations for 30 minutes to an hour each day before deciding I am waistline my time. Lyft has been amazing up until now. Hence the reason I am giving a 4 STAR and nothing lower. But this is an issue and it seems unfair. Other drivers I have met along the way and even drivers I have personally signed up are all receiving trips. My app however does nothing but freeze and tells me a told different demand chart than others in my same region show.

They will cheat you out of your money!. Driving with Lyft you definitely have to read and count your earnings. There was a streak bonus from 10pm-11pm if you do 3 rides you will receive an extra $15. Well I completed my rides and I never received my bonus. I reached out to support and they mentioned they can’t see any streak bonus going on in my area and ask if I could screen shot the streak time and bonus. Well how the Lyft app works it doesn’t allow drivers to go back and see previous streak bonus from previous hour/day, it only shows current and future streaks. So basically it’s impossible to prove that there was a bonus going on. I was dealing with support for over an hr just for a dead end. I highly recommend if you choose to do Lyft unfortunately you will have to screen shot every bonus you do prior to doing so. Because if Lyft screws up and don’t pay out the bonus that’s due to you, And you don’t have a screen shot they won’t assist because they can’t verify all previous streak bonus which is crazy to me. Me personally I would drive with UBER instead because I’ve never had a pay issue.

Don’t be trapped by this hoax... Once you get experience and have excellent rates and know how to make efficient trips according to your strategy like : avoiding poor street areas, very long trips and utilize busy times to increase profits and reduce costs ( efficient utilize of overall trips) and you narrow your acceptance rates ( this is legal and should not impact rates - just will not get rewards- they will start to either support false allegations or fake ones with no merits. This is temporary suspension and the next day they will permanently remove you claiming they made a review of the false allegations and found that you had unsafe act. Main allegations will be : 1.someone other than you was driving your car and 2.you were driving under influence. While those allegations have no merits, even if you submit videos and evidences of that voids these allegations, they will still sustain them! If you want to work as slave, take this job. Just do t think that you will be hero or you will make good profit with cost effective trip management. They will haunt you once you are effectively managing with false allegations. If you rent a car then they deactivate you, you will be in loss!

A Company of Fools. Nothing but idiots and imbeciles make up the customer service department of Lyft. The fact that this company has 4 different partners and doesn’t communicate with any of them is complete clownery and buffoonery. The rental car I had from Express Drive, Flex Drive, ARI or whatever the hell you want to call it, broke down two weeks ago. The car ended up at the manufacturer’s dealership pending approval either repair or to retire the car. It’s taking two weeks and beyond to resolve this things and running out patience and I’ve had up to the rim with these people as a whole. The folks at Lyft keep emailing to to return the car. Returning it to where? All the HuBs are closed because of the coronavirus! The card doesn’t run, the transmission is out! They keep trying to charge my card over $375. What for? I haven’t been able to work and I’m not paying for a car that I have been able to use. I have been getting emails left and right from Lyft on this stuff and I’ve explained the situation about 10 times already. These people either don’t take notes or they are disorganized and don’t pay attention! I’m DONE!

They’re not listening to feedback. I’ve driven for Lyft part time for 2 years. During the COVID-19 quarantine, Lyft should have made the option to cancel passengers who are not wearing a face mask. It would protect drivers as well as other passengers I would later pick up. We should get the customary $5 cancellation fee as a result, but there’s still no option for it. During a time when Lyft claims they need more drivers they put my account on hold for an “annual background check”. I’ve never heard of this before. There should’ve only been one background check at the beginning of employment, and no one else I know who drives for Lyft has ever heard of this annual check. It’s taken over a month to complete and I’ve been on hold for nearly 2 weeks and can’t make any money. It’s ridiculous. Lyft also needs to charge more per minute and not per mile. That would mean I could actually make some decent money driving on local roads with lots of stop signs, red lights, and city gas mileage. Instead they charge more per mile. A $3.71 ride minimum isn’t enough to make a living where I live.

After 5 years of driving I’m happy but I’m not. I don’t have so much negative things compare to Uber. I think Lyft is a better company. Do they need increase pay per mile. Yes they do. My onlyFrustration is this whole ETA non sense. How you won’t get paid because you didn’t show up according to ETA. Like if passengers are ever ready anyways. I also believe they need to stop switching rides when we are less the. 3 minutes away just to go 15 minutes another way. I feel like they just taking my hard earn money. I also believe Lyft needs to have passengers check or click on number of passengers they have so they can get a better ride. So many time have I arrived in my van and people try to get 5 6 people in a regular Lyft without ordering Lyft XL. It’s not fair to the driver to be dealing with this nonsense. You can make it where the passenger say I have 3 people. When the driver i arrives he verifies that it is 3 people. If not the trip cancels automatically and driver gets paid for wasting time.

Bid for runs?. Daily I select scheduled runs. Daily they cancel when I'm on the way. Your Acceptance Rate declines even though you are already on runs when phone 'Pings' with ride requests! Stop the acceptance timer on runs more than 10 minutes away and show us rider pick AND destination! Give us time to make an educated decision on whether or not to accept ride. Lyft procedures are not driver friendly. I was kicked off runs and received low acceptance rate for driving CAREFULLY during our recent ice/snowstorm. You really expect drivers to show up in 5 minutes when driving at 10mph? Really? The world is not San Francisco and drivers during recent and future ice/snowstorms should receive Bonuses for risking their lives! Since I last wrote this I’ve been deactivated. 6 yrs later still don’t know why. I drove for them for 7yrs with higher than 4.9 customer rating. I even bought a nice van after the yearly background passed. 1 1/2 weeks later after earning $500 promo BOOM! I’m deactivated due to background that never changed. Of course there’s nobody to contact.

Lyft Driver. In the State of North Carolina, Piedmont Triad area. The app is missing rides I have completed. Navigation gets totally confused in parking lots and tight street situations. It will also navigate me to a freeway, expressway, highway and or parkway and once I have committed, it wants me to make a U-Turn to get back on course. The wasted gas and time is getting to be too much. Customers/riders will tell me often not to follow Navigation and they will direct me ti their destination. I have noticed and unable to prove missing rides I have completed. I will screen shoot each ride before I accept one ever again. Also since I am Gold standard bow and promised to have 24/7 Phone Support- there is No Phone Number anywhere. The app is also showing my car as a station wagon and I have a 4-door Sedan. There is no one to help because there is bo phone number or ability to change the picture or email with anyone responding capable of helping with these and more issues. Where the support phone number?!

Overall good but not as good as Uber. The map has gotten slightly better this year, and the addition of being able to message a rider in app has been game changing. The pickup sequence still needs work. It is very disorientating when you’re driving along getting close to the spot and then the whole interface changes including the directional orientation. The pickup location also needs to not be so picky. I’ve picked people up near the gate of their apartment complex and then had to drive four buildings back to get to the pickup location before I could “start their ride”. This is annoying for me, tedious for them and a poor initial experience when all they were trying to do is make my job easier. If the app could make the pickup sequence similar to Uber then I would only wish for driver road condition reporting. There are tons of times where roads are closed and I can’t get through the way the app wants. Or an accident has happened on a main road and the app will keep routing through the area slowing things down for everyone. Or one of the two entrances for an apartment complex is actually locked and not viable. These would be easy to report on the fly (look at Waze) and invaluable for the other drivers out there. So not bad, getting better, but there isn’t really anything that makes this amazing or worth five stars.

LYFT IS A DESPICABLE COMPANY.. If a customer damages your car, causes you to have an accident, insults you, spits on you, puts their hands on you, pulls a weapon on you or physically harms you in anyway, you WILL be punished for it. Yes, YOU WILL BE PUNISHED. Lyft needs to be boycotted. It’s honestly a terrible company and not worth the money at all. Drivers and treated as slaves and less than human. It’s honestly awful. I worked for 3 years with perfect rating and was kicked off because I reported a disgustingly obnoxious passenger who damaged my vehicle. The passenger insulted me several times and falsely accused me of harassment. Lyft cares nothing about their drivers- AT ALL. It’s a fraudulent company that scams innocent souls. If you like to put yourself in danger consistently and run your car right into the ground for little pay then be my guest. But, please keep protection because you WILL need it. These people out here are insane. Leaving was one of the best decisions of my life. I cannot imagine anyone not having a back up plan from LYFT. If you drive for this company full time, please prepare yourself for what’s coming to you.

Worst app, worst support, and the company stole my money. I was in the middle of picking up a passenger. The app crashed. I tried to log back in, but the driver app goes through your rider app first to verify accounts. WHICH MAKES NO SENSE BEING ITS DIFFERENT ACCOUNTS. Long story short I was logged out of my drivers account and forced to be logged in under my riders account. “Why does that matter” you’re probably thinking. Since the driver and rider apps are separate Lyft considered them two separate accounts creating them… Problem is if you get force logged out or need to updated your phone number to recover the driving account it gets verified through your riders profile which you’ve never driven for the company under!!!!! I told support and the personnel didn’t even bother to comprehend he just assumed my first account was simply a duplicate and deactivated it and refused to listen. Lyft also stole the money I’ve earned 2 weeks ago and never paid the money out. There’s no way to call anyone just email from people who don’t care if your problem is resolved.

Necessary updates. 1. Needs to factor in DC traffic direction changes on weekdays before and after work hours. For example, Rock Creek Parkway becomes a one way during certain hours. 2. When you apply a stay in area filter and then remove the filter and then reapply the filter, it will often give you a ride beyond the filter as soon as you reapply it. 3. Needs to day "keep left" or "keep right" at forks and not just leave you hanging. Really, the directions need to be so clear that one could get to a destination purely by audio only. Google maps works this way. 4. When ride switching is enabled and a direction filter is active, then once you accept a ride, your ride may be switched without consideration to direction. This defeats the purpose of the filter and leads to drivers cancelling unwanted switched rides. 5. Needs to allow riders to save drivers so they can request them in the future if they are in the area. 6. Needs to provide cardinal direction when new rides are offered during a current ride. There needs to be a better way to know where the next ride is going before the current one ends to reduce drivers dropping rides once they drop off pax and get a better picture of the next ride. Also, needs to not block important final directions when trying to drop off pax. 7. Needs to immediately proceed to navigation on swiping to pick up pax to avoid having to click the navigate button while driving. Default should be navigate instead o route overview.

Lyft they share my confidential information. I’m opening a Lyft account and my wife was trying to refer me yesterday but it says invalid information and my account has been suspended. We contacted support team but no one has resolved the problem yet. One of the lyft costumer services I was talking about my issue I told him why when I send a costumer services request through the app it’s sent on my wife email but I’m using another email address he told me ok go check your wife email I told him it’s confidential how did you guys share my information with out my permit and now you told me go check your wife email address about your issues this is a big mistake I have a screenshot of the conversation with this costumer services and he was saying you have invalid information I told him kindly let me know my invalid information hi text me like this ( go check your wife email we sent you your information over there) My social security number and my drivers license it was sent to everyone in the world 🌎 lyft share my confidence information with everyone My background check was approved. I didnt even finish the process of opening the account up. How is it possible to suspend it with just saying invalid information.

I like it. I like the idea of separate apps for riders and passagers but as that happened i was looking for more features as one app would load up a lot of a heavy download two app would be more easier to do so but it did not fulfill my expectations as the only thing i love lyft and thats why my 5 star rating is that you can get some schedule pickup in advance as that makes me feel like a responsibility for me To go out and work and this is good because there should be a lot of people that takes this “your own boss” too seriously but they are what they think a boss would do nothing of work well this might help people to motovate themselves to go out and work i know it does to me no because of the boss thing but more of the prime time that is i dont see any busy pink map i just said that there is no one and i dont go out but having one schedule that makes you go out encourage people to think positive and work well they out of house already why not

Very disappointed. I have been doing Lyft a few nights and the reason for that is because they have a promotion 140 rides for $2300. But, I am so disappointed with the app, customer based, and rate. Their gps is a gas/mileage burner. These two features make drivers burn gas because it doesn’t lead you to the short cuts as a result, this puts more unnecessary mileage on cars. Their customer based most of them are weird and unprofessional. Some of them coming to your car smelling cigarettes and weed. In my first night, I had few customers who got in my car using profanity over the phones. That night a customer got in the car and started talking to her using profanity. My biggest problem is the pay they’re paying drivers $8 to $10 for 7 or 8 miles. When a request comes up, drivers cannot see the rate and number of miles you will need to complete to earn the money. On top of that, if two requests come up, you don’t pick them up the app will automatically go offline. I don’t know if I will be able to complete this promotion there are to many bumps in the road.

Lyft Driver 5 years. I’ve be a Lyft driver for 5 years Full time, like any jobs there are pro and cons, I had a few issue with lyft from being deactivated from losing out on streak bonus and bonus. What I learned from the 5 years is , have both Uber and lyft just in case one has delays. Don’t be to money hungry like trying to make it to the bonus zones. Because a lot time it despairs Just set your goal for the day and work. Of course timing plays a lot of how much you could make, so you really have to mess around with the times you drive, the time of year and so fourth. Driving in Rhode Island, Florida, Massachusetts. I make the most on Friday Saturday, especially Sunday. And mostly at night time from 10pm - 5 am. Weekdays 3:30 am- 10 am. Is when I make the most. You have to like driving, and remember you have other lives in your hand so being alert is a must, being patient is a must . So I hope this helps people out there using this app.

Hard to get ahold of. I have found that only half of the emails that I send to lyft get actual responses. They seem to add or remove bonus opportunities without any rhyme or reason to it. It’s been a few weeks, and I haven’t seen any opportunities to make extra money beyond the standard pay that they offer. They have increased costs for having a leased vehicle that you use, they have reduced the number of times you can direct the app to give you rides that lead you towards a certain destination like your home, and they have tweaked the amount of pay that you receive for no-shows and cancellations to be reduced. These are all efforts to increase profits for the company and its leadership, instead of putting money back into the hands of its drivers. That’s my best guess anyways. The app is still decent enough to use, and although there are some features that are not as good as other apps like Uber, it’s still has a few perks that make the app worth using.

Worst pay scale and customer service. Lyft and Uber and just two companies that like to take more than half the ride share and “guarantee” a pay “if” you complete 40 rides or have a 3 ride streak, but they pay you less than half of what they normally would then give you the rest of the pay “if” and only if you can completely said rides. It’ll take 2-3hrs sometimes to completely a streak and it’s not even worth it to stay online that long for an extra $9-21 that should be getting paid after every ride is completed in the first place. They’re maps will also “surge” and give you a bonus zone but really just marks you to not get a ride if there are others alittle farther away but aren’t in the bonus zone. I’ve made significantly less since I started driving for Lyft vice Uber. And it’s because they want people to be out “working” vice making wise use of their time actually working when it’s worth it to work. PS get a new AI to make the algorithm so the FBI can stop messing with people’s way of making money. And update your app.

Lyft driver review. This is me lyft driver and we work tighter as a team but driver not treated as main key force for this business, when ever they want to block a driver when ever they want to compensate you or not it’s up to them there is no one to check and balance for situations between lyft as company and driver as a employee, I had indecent happened in NewYork and I report that through channel wise and one of my support team member block and close that case to says that lyft is not responsible for your car cosmetics damages if passenger do tensional or intentionally , but I check lyft policy it’s against that decision, they policy is that passenger will pay for the damage if driver provide the damaged prove to send pictures which I did I have police report as well but who care about drivers no one so end of this ( my passenger break my car partition which is installed between passenger and drivers as well as she break my tablet which I installed in back seat for passenger entertainment) I dot need that money I just requested that she have to learn lesson for next time when she react again with other drivers. Thanks all please read this and give some reaction for society.

Good app! Could use a few more features and usability enhancements.. Overall, the Lyft driver app is really well done. The interface is intuitive, quick to respond, and works pretty reliably. However, I do think a few things could be improved: 1) Better handling of internet connectivity loss. This can be a very stressful situation when driving in areas of bad cell phone connection, and I wish the Lyft app would handle those situations more gracefully. 2) Ability to dismiss *messages* or notices to drivers. It’s kinda irritating to me that I can’t swipe away or delete these notifications like you can with other apps. My OCD knows that I’ve already seen them! 3) A CarPlay app would be FANTASTIC. I don’t know if this is even possible with how Apple’s framework works, but the ability to interface with the app via CarPlay would be incredible, and safer for both the rider and driver. It could work similarly to how the Amp displays the riders name, etc, but with more information. I think there is a lot of cool functionality that is being left on the table. 4) night mode pls bb 5) More functionality when stopped in driver mode. It’s irritating that much of the apps functionality goes away when in driver mode. I’m sure this is to reduce distractions, but I think more should be available when you’re not moving or with a passenger. Overall tho - keep it up team! You’re doing a good job.

Lyft doesn’t care about their drivers. I’ve used Lyft for 5-6 months now with no issues, might have even given them 5 stars until what happened recently. A rider sent a complaint of an accident but the rider is safe, I am safe and the car is fine. Not really an issue, I could send proof and the problem goes away. At least that’s what I thought, I waited over a week for an email and I got no response. I direct messaged them and called them several times and they’ve all said the same thing, “we will transfer you to the proper team” and they never transferred me. At this point I’m starting to think the proper team doesn’t exist or doesn’t care about their drivers at all. I wasn’t able to work for a whole week and I can’t even contact the proper team to explain the situation. I even went to their office and their inept representatives there said they can’t help with this issue. Why even have customer service representatives if they can’t help solve basic issues like these. Never in my life have I seen a company be completely incapable of helping people with an issue they have.

Are you people serious?. App can’t seem to get location of rider correct, even though I have WiFi turned on and they have live location turned on. I go to them and the app moves them, every time! This is maddening while sitting in traffic, or having a frustrated rider say they’ll just walk to you, while thinking you’re incompetent as a driver. This same problem causes the app to not recognize that you’ve actually arrived and picked up the rider. There’s no way to just select “pickup rider”. I have people sitting in my car and can’t start the ride unless I drive to wherever the app thinks the rider is, even though they are in my backseat. And no, you can’t just end the navigation. Yes, I’ve closed all other apps and restarted my device, and yes, I have the latest version, and yes, I’ve reinstalled it. The past three versions have had this problem. Also, after numerous LYFT hub visits, week-long email threads, and calls/texts from tech support, I STILL have *no picture* of my car, because LYFT can’t be bothered to update their system with a stock photo of a red Subaru sedan. Get it together, Lyft!!

BE AWARE YOU DO NOT GET PAID FOR A LONG WAIT IN ORLANDO. Today is the last straw I’m taking from Lyft!!! You lost me to Uber now. I had a scheduled pickup at 10:30 am this morning. I was there on time I arrived and it said the rider has wait time so I waited the allotted time. When the time ran out I called the rider and I spoke to the rider and she said she is ready to go as soon as they let her loose. So I continued to wait for her . A staff member came outside with another patient and as me if I was waiting for the rider and I said yes . The staff member said she will be out in 5-10 minutes I said okay so I waited then the staff brought the rider out at 10:50am and the rider was in my car at 10:52 I was leaving. So I dropped off my rider and I sent a message to lyft about the long pickup time and they wouldn’t pay me extra as they said they don’t pay for long wait times. Lyft has done this to me before not pay me extra for additional stops they have not paid me for wait times and furthermore they have not paid me for rides that cancelled and or disappear off the app . I’ve been screwed by lyft . I hope your company goes under. Cause you sure do not take care of your drivers 🤬

Lyft app & GPS. Theory is always perfect until reality shows up. The drivers scoring feature is not only unfair but it’s also impractical and unrealistic. Phone mounting on the right side of the steering wheel for a right handed driver is as well a perfect scenario until your phone mount is on the left side of the steering wheel then an issue occurs. Trying to maneuver the workings on a smart phone with the left hand of a right handed driver becomes a highly difficult feat to achieve without pulling the phone out of the mount which will call for pulling over in a busy traffic in order to orientate to resolving the problem. The most annoying is the gps taking a wrong long way when a much shorter and quicker route is a few feet away as local knowledge etc. To follow the drivers scoring feature in this Las Vegas roadways is a totally waste and unfair measure of a safe and smart driving. The arrive screen will not open unless you take the exact long way that always create a new problem etc. There’s just too many errors to visit in such an unrealistic and unfair platform.

Why do you withhold tools from drivers. I have access to several beta programs for Lyft and in the last year my normal application never gets the tools that are in the beta while drivers I know are getting them. It is absurd that Lyft as a publicly traded company plays games with drivers. Since the pandemic Lyft has also screwed CA drivers more and more by lowering earnings in a guise of guaranteed earnings. But let me ask this question if you are driving a luxury car do you believe that guarantees are a good thing? Passengers have started telling drivers in most CA areas what they are paying on a ride and what is sickening is that lyft is paying less than 40% of the charge to drivers in most areas. In some areas it goes as low as 25%! Is this fair to drivers or the destruction of their vehicles? Look at the CA gas prices and tell me how a 75 mile ride paying $60 is even remotely fair when time is factored in the ride is not really paying $60 it is more like Lyft pays .10 cents for every 5 min on the road. Yuck

Not professional. My experience with Lyft is not good at all. The way they deal with drivers is terrible. They deactivate you, blame you for everything and make you feel the worst person ever just because some passenger didn’t wanna pay no show fee and lied about you. You’re the one who got to prove otherwise, cause Lyft will not care, customer support extremely unprofessional. Unfortunately I had to deal with their customer service, they literally don’t care or often just don’t even know the right answer, customer service agents will try to ignore your question or give confusing answers. The pay is not great at all, actually you will realize that some days you’re loosing. Just consider these expenses: gas, wear&tear, taxes, food, drinks etc. it’s just not worth it because you waste your time. Lyft been decreasing rates for drivers, while passengers pay more, drivers don’t get surge prices no more, while passengers do. Had a passenger after a game, it took me 50 minutes just to get to the passenger, he told me that Lyft charges him $85 for the ride, I just got $14. I could be talking about more disgusting stories from Lyft, but I hope you got the idea. It’s the way they handle it, it’s unprofessional.

No Live Customer Service UNSAFE. Today I turned on Lyft for the first time in a while to get a promotion that was offered. The app itself worked fine… BUT, during a ride it added a ride to my queue that was a 237 mile ride. I didn’t know until I picked him up and slid the slider to pick him up. I couldn’t take a ride this far! But, there is NO WAY to know when they add a ride to your queue any details about it, including the star rating. The customer had paid $215 which was all he had to get to his destination. When I canceled his money was not refunded. This put me in a VERY BAD SITUATION. The customer did nothing to me but was obviously very upset. I tried calling several numbers to try to get them to request another driver but there was NO LIVE HELP available. When I tried to text them I kept getting “Try Again Later”. IT TOOK TWO HOURS FOR THE TEXT SYSTEM TO WORK AND SOMEONE TO RESPOND. This is VERY UNSAFE for drivers. We need customer service available to us 24/7. Another cost cutting measure from corporate America to screw the front line workers over.

Integrated map. Cool new feature that integrates the Google Map into this one. Would very much appreciate if it is done completely, as it is unclear in its current form. Telling me to “turn right in 400 ft,” then telling me to “turn right” without names and places, especially when there are several alternatives simultaneously, is a bit confusing. Second note, don’t know if it’s related, but still in maps: had a passenger last night with a stop on his way home. As we got to first stop, a market, I asked if he was just doing a quick stop, he said yes. Told him he could add in another stop so he wouldn’t have to wait for another ride. He did. As he went inside I marked the 1st stop as arrived and the map for the second appeared along with icon, “ready to go.” He got in, icon pressed, and as we were leaving the map was there ~without directions~. It was close and we both knew where we were going so the ride went w/o a hitch. But this glitch definitely could have caused some issues if we didn’t know.

Improvement Suggestions!. Ride-Along Mode: experienced drivers can have a dedicated passenger to ride along with them. Increases safety, motivation, and quality time with loved ones. Those passengers would be notified ahead of time of a front seat passenger during their trip InRoute Passenger Pop-up Tip Notifications: halfway through each passenger’s ride, they receive a pop up notification with the opportunity to tip their driver. Pop-up example: “Enjoying your ride? Thank your driver with a token of appreciation for their excellent service and being a key function of helping you and others get to their destinations safely during this pandemic!” Show suggested donations of Fair 10% Good 15% Above and Beyond 20%. Passengers often forget to tip their drivers. This option will provide the perfect time and opportunity for them to reward their drivers. Radius Mode: experienced drivers can preset a radius from where they are (or possibly heading toward) that includes both the pickup and drop-off mileage location per trip. Helps those needing to be at a destination but have time to offer rides without being pulled too far away from their desired vicinity. Hybrid vehicles: experienced drivers can select from a variety of hybrid vehicles on the Express Drive and Flex Drive platforms to reduce greatly their fuel expense and increase their time on the app Landscape Mode: full function of app that adjusts display to landscape view (More to come...)

Annoyed driver. Hi everyone, I have been driving for Lyft nearly 5 years have 13k rides and I’m a 5 star driver, but just lately the app has become very driver unfriendly, all phone numbers have been removed months ago even the safety one, all email contact isn’t available now so your left with chat that’s slow at best if someone is there to help you, and most of the time it’s not helpful at all. I drive in the LA area and here we still have the mask mandate but too many riders still persist in not wearing one, so as per cdc recommended action I cancel, they also still want to put as many people in they want to squeeze in and in my car I’m allowed 3 riders in the back seat so anymore than 3 riders I cancel as per instructions. Now I’m being told I’m at risk of suspension if I cancel anymore rides and I have tried everything I know to find out why I’m being threatened because I’m following the rules, my advice to ANYONE considering signing up to drive for Lyft is DONT they don’t give a hoot about there drivers, passengers are always right and unless you have video with audio forget about ever being right with Lyft. If you do sign up be prepared to let riders in not wearing a mask etc

Locking Up On Me Lately. Over been using the Lyft Driver app for over 3 years now. While I may not entirely like the way Lyft chooses to do some things compared to Uber, in general the app has historically worked well. But lately (after recent updates) I’ve encountered app issues where the app sometimes runs sluggishly when I navigate, or start/stop rides. Even when I have no other apps running, it might take a minute or so for the app to start navigating after I swipe to start the ride. Not a good look to my passengers when I pick them up and it takes so long for the app to clue me in on my destination! And recently the app has taken to freezing up on me before I even am able to go online for rides. It freezes so thoroughly that I can’t even switch screens/apps, close the app, ahut down the display or even turn off my iPhone! This is the only app that I have that exhibits this undesirable behavior. Thanks to this unpredictable dependability, I rarely drive for Lyft anymore. I don’t like freeze-ups and sluggish app response.

So buggy and unprofessional. I have a thing for the underdog, started driving Lyft instead of Uber on a whim and did so for like a year, but even with this massive head start of arbitrary brand loyalty, Lyft finally lost me. I tried to start driving again after some time living abroad without a car, and the process is insanely buggy— I can’t delete my old car (which i don’t own anymore) so the app keeps asking me for its insurance and registration information; the background check says it will take a month, then the next day it says you’re approved, then the next week it says sorry you were rejected. Made me look back and realize that it was always a spotty experience driving for the platform (no transparency if you were about to drive 25 minutes out of your way for a 3-minute ride; a weird and hard to control system where your next ride is auto-approved while you’re driving; etc). Working with these guys is like calling customer support for a Wish order and it’s truly astonishing that they have kept hot on the heels of the mighty Uber with this level of mess. Time to finally switch.