CapMetro Bikeshare App Reviews

Great way to get around downtown. I take transit downtown each morning and ride bikeshare to and from my office most days. The bike network is pretty good Downtown, West Campus, SoCo & Ladybird Lake. I recommend the annual pass: it’s $86 for unlimited rides. Otherwise, there are pay-as-you-ride plans that start at $2.99. PROS * Starting a ride is easy with the QR code. * Can see where bikes are on a map * Can see how many bikes are at the dock * Takes many forms of payment * Doesn’t drain battery CONS * hard to add 2+ riders * can’t report non-functional bikes at the dock * network limited to downtown adjacent areas .

App doesn’t load the rental agreement. The app couldn’t load the rental agreement so I couldn’t use it. This wasn’t an issue with my cell service - I was able to download the app in less than 10 seconds. It’s a problem with their back end. I was worried about the low star ratings. Now I understand why they’re deserved.

Ride SCOOTERS INSTEAD. Downloaded the app at bike station and tried to add a debit card to it to pay for our ride, kept getting a message error : that it doesn’t support that kind of payment. Tried on my boyfriends card and same thing. Annoyed bc we walked Lake Austin for 1 hour and then some, we were going to ride the bikes back the way we came. But then this happened. Thankfully there were a long line of scooters. (Shout out BIRD) Scooters are sooo much better!!

Worked great. App and bike rental worked great. No issues. No clue what other reviewers are talking about.

Data linked to me much?. Why does Cap Metro need my health information and all the other personal detailed data? Too much collected, way more than should be needed to rent me a bike from one station to another. Sure wish companies like this had more respect for my personal privacy.

App needs attention!. I’m having the same problem: can’t purchase a pass, can’t make an account from the app, and there doesn’t seem to be a website I can make an account from either. Please fix this because I want to ride!!

Can’t add card/ App unusable. Same as the other reviews… getting an error message anytime I try to add a card. I am unable to use the app to bike. I have no VPN and have attempted both WiFi networks and cellular

Watch out Auto-renew. The auto-renew feature is automatically turned on.. didn’t even know

Can’t pay to use. This makes me so sad that I can’t ride when I come visit Austin. The change is not an upgrade if it can’t be used.

Cant use. Like others, can’t add my card. New bike system useless if I can’t pay for it.

Random charge. I downloaded the app since I am a student at UT Austin and I plan on using the pass discount. I didn’t sign up for any passes yet, while I await the promo- but I was suddenly charged for $24?? Really annoying as a student

App and bicycles have improved a lot. I had problems with the initial launch of this new app, but now everything works great. Also, the new bikes are awesome. 🤙

Unable to add card. My account gets suspended and I cannot add/update the same card that I used for the app for years. Not sure what’s wrong with this new app. They are scamming users because your account can be randomly suspended after buying any plans. I bought the one year plan and now cannot use the app anymore.

HORRIBLE DO NOT PURCHASE. Absolutely horrible service that should not have been rolled out. Nobody can add cards to get passes. They randomly flag accounts and suspend them. They don’t even have a customer service number for support. So if anything goes wrong during your trip your out of luck until they respond to EMAIL ONLY. I did one bike ride and they suspended my account that had a 30 day pass. With no information on why. Do not waste your money. Find a cheap bike or just use Klarna or something and get your own e-bike.

Cannot purchase a pass. I’ve tried multiple times to add a card and it will not allow me to add my card. Why offer a service if no one can add a card and be on their day. This is frustrating. Please fix and allow people to add their card without hassle.

Cannot purchase pass. I want this app/program to work out because it will do Austin a lot of good but it isn’t looking too hot. The app needs a valid error message when it errors out on purchasing. I have no VPN and it still does not go through. It just says “We apologize, something went wrong. Try again.”

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