MTA TrainTime App Reviews

An amazing app… from the government. Well folks.. I never thought I would see the day that a government agency, the MTA no less, put out a genuinely useful, thoughtful, bug free and intuitive app. I’m honestly shocked every time I open it. Finding trips is easy, buying tickets is easy, it will show you the trains location on the map, and your location on the platform, and the crowding on each car, you get useful and timely notifications about track changes and delays. Really couldn’t ask for more. Whatever team developed this app, please have them do all of your software MTA (specifically the dumpster fire that is MyMTA, woof) 🙏

Best Transit App. This is a great app. It has schedules, prices, great information so you know which tickets to buy/train to catch. It also shows you the track number when it becomes available so you don’t have to stop at the board to look. You can buy your tickets in app which saves on the line. The app also shows you how full each car is. I use this app all of the time. I highly recommend it.

Everything I’ve been wanting for years. So cool that they made an actually useful app. I’m talking buying tickets right from the schedule, knowing which train is “nearby” / you’re probably on, live tracking your train and still being able to see ETAs after train has departed (used to be such a rigmarole). Relatively recent updates just make this app so much more than a digital ticket holder. Seriously shoutout to the developers and MTA for making this a really stellar / usable app. Thanks.

Great MTA TrainTime Update. The new Train Time app by the MTA is a great update. By combining both ticket sales and scheduling it’s “one stop shopping” at its best. It is my go to app which has placed the numerous third-party apps on my phone performing similar functions on the “back shelf”. A needed update which will hopefully be addressed quickly is when purchasing a new ten trip ticket my remaining ticket from a prior purchase appeared at the bottom of “the stack”. The sort sequence needs to be corrected to have older tickets (which expire first) appear first. With this fix the app definitely deserves five stars.

Serviceable enough, Apple Watch support needed. I am a daily Metro North rider, and regular LIRR rider, so it is great to have everything in one app. That being said, there are a few needed improvements. They could do better with showing faster connections at Grand Central of transfers between systems. Live Alerts is a nice feature, but currently doesn’t function at all for Monthly tickets. Most importantly, they really need to add Apple Watch supports, especially for Monthly Pass holders. It allows easier access for collection to activated tickets, and would let riders who purchased a ticket to have backup access if their phone battery dies.

EASY AND FAST. So if you’re accidentally running late and just making it on the tracks and seeing the train arrive you can use this app to buy on the platform without having to wait online to buy off the ticket machine saves you time energy and money instead of buying it on the train if you do run late. Easy straight to the point app ,love it

A Great App for those in the New York City Metro Area. This revamp is stellar! You get train schedules, including in real-time tracking of trains-the previous Train Time app was spotty on this-and ticket purchase capability that is seamless. This app makes my life easier as I tend to almost miss my train-I catch it 9 times out of 10-so the ETA of trains is really convenient for me; and the ticket buying capability in-app makes me appear less disorganized. We in the NYC metro area complain a lot about the MTA, most of it well-deserved, but this app is stellar and worthy of praise.

Good schedules no real time schedules. This app is fine for seeing the train schedule and purchasing tickets. Opportunity- wish it showed real time when the trains are running and what track. Would love for it to indicate delays! Note - make sure your phone is charged well before you ride. The activated ticket QR is in motion and the conductor will want to see that and not a photo. This process makes it harder to save on phone battery life!

App malfunctions. I purchased round trip tickets for my trip to Fire island. After a week there one of the tickets activated itself without any type of prompt. In fact the phone was sitting in a room on a table with no one around, then all of a sudden notification came up that one of the tickets was activated. I then signed out of the app to avoid the same happening to the second ticket, but when I was ready to travel and logged back in, there were no tickets at all showing in the app. Awful! I wasted 30 bucks thanks to the app. Will never buy tickets ahead of time again

Non-Functional App, Incompetent Phone Agentss. Why is there no option to add a payment option outside of making an actual purchase? I cannot input credit card info on the final payment screen. As soon as I input all my card info, it always just freezes and the “Accept & Pay” button doesn’t work. I have tried every single remedy: uninstalling & reinstalling app, using FIVE different internet networks, using different card, toggling “save card” option, among others. Texted chat agent, he/she couldn’t help. Told me to clear SAFARI cache 😂 Called phone agent, within a second of explaining my situation and the remedies I’ve attempted, he assuredly said “there’s nothing wrong with the app” like it wasn’t even a remote possibility, 😂😂 rushing me off the line. An app that has been out for LESS THAN A WEEK has customer support agents that are instructed to advise users assuredly and definitely, “there’s nothing wrong with the app.” 😂 I then called him an ugly name, which admittedly I’m not proud of, before hanging up, but he undoubtedly deserved it.

Everything you need in one place. This new app is such an improvement over the prior apps. First, it’s very easy to search the train schedule and buy your train ticket directly from the schedule - no more having to go to another app. Second, the app shows all of the stops your train will make, the scheduled arrival time at each stop and, most importantly the estimated time, which is critical if you need to switch across lines during your trip.

Seamless Ease!. I’ve purchased tickets under pressure the morning of, upon news for needing to make out of the ordinary meetings. And, I’ve purchased tickets at my leisure days before an expected trip. Either scenario being able to do so at 12a or 3pm in my pajamas is a treasure. It takes some of the stress off for the stress-pressed trips and adds to the joy of the fun trips. BONUS: The app is friendly to navigate and figure out once you’ve oriented yourself to it. So, even if you don’t want to link up a payment method, just for trip planning, route & schedule reviewing, delays & detours tracking…etc…it’s a super useful tool to keep in your back pocket. It lets you visualize and easily adapt your planning on the fly, as long as you have an internet connection or adequate data on your smartphone and a strong single. Though I still buy paper tickets too, this app just adds to my choices.

Great App!. This app does everything I need when taking MTA trains: check time table, track a specific train, buy tickets and use tickets. I’m surprised by the quality of the app. The only feedback I have is to change the name of the app to something more recognizable. I had trouble to find the app a few time but of course I got used to it now.

I HOPE THE LIRR CRUMBLES!. I hate the LIRR with every ounce of my being. If I could go to a wishing well and dump my life’s worth of pennies into it to wish for the fall of the LIRR, I would. It’s an embarrassment of a public transportation system and I’ve lost years of my life from the emotional rollercoasters this service has given me from their sheer incompetence. Worst part is, idk who to get in touch with to vent my frustrations. I just sit there, mad and amazed at how simple stuff like announcing the correct track for the departing train you’re trying to catch can be done wrong. Im a commuter for over 10 years sadly and I loathe this entire system and all the traffic NY brings in general. Maybe the LIRR will get me to go back to school and get a job that I can make a living off of outside of NY. I need to get as far away from all this horrible quality of life as soon as possible

Surprising. I find it absolutely shocking and unacceptable that there is no refund policy for single tickets, or that refunds are only available for purchases over $10 or $15. On five separate occasions, I have bought tickets in advance, believing I would be taking the Metro North, only to later realize that I wouldn't be using the service and thus losing $5 to $7 each time. This may not seem like much to you, but for hard-working people, this can add up to a significant amount. It is crucial that you implement a refund policy for all ticket purchases, regardless of the amount.

Stress smasher. Takes the stress out of arriving at the train station and seeing lines waiting in front of those machines where somnambulists stare helplessly at their screen , their minds shorting out at the simplest of button driven choices, credit cards swiping and failing, forgetting they meant offpeak and starting over, while your train arrives on track 3 and you face a choice of maybe getting the ticket in time or just bailing and paying more for it on the train. Instead imagine a world where you float effortlessly, about 3 inches above ground gently driven by an imaginary summer breeze, and then just moments before boarding, you activate a ticket which flourishes quietly like lover’s gentle whisper.

Not for quick purchases or transactions.. Casual users beware. This is not a good app to use in a pinch. gives you useless info that you cant skip and have to go through before you can get to what you need to do. Then once you get through there are too many steps to get done what you need. You have to rely on the lirr ppl to let you finish already on board which is not how it’s supposed to work. It’s designed for Long Island residents who use it daily.

Accuracy and convenience. This app comes in handy for any traveling by train in NYC and the surrounding areas. By far better than the previous option that was the MTA website. Navigating through the options and finding the right times (and affordable combo tickets between LIRR and MetroNorth) has been such a relief for me as I commute to work and travel for pleasure.

Trips. When showing NOW, it doesn’t allow you to scroll up to see all available trains without changing to DEPART AT to an earlier time to see the train you are on and the departure and arrival times…I shouldn’t have to click “GO” ahead of time for the trip I am planning to take and have it annoyingly follow the whole trip just to keep track or have to change the Depart Time from NOW to see trips within the last hour. Even right now it is showing only one train ahead of mine and that isn’t even the train I needed it’s the one two before.

Gets you there faster then walking no doubt. As a New Yorker, you know, I’m always on the go. Traveling to and from the city walking is crazy. If you take a train you get there faster. You do have to pay about 20$ to do so but overall, if you’re choice is to walk or train , I think it’s worth it. For sure. Also, the trains do have bathrooms on board somewhere on the train.

Easy to use and very informative. The app feeds you the information you need in real time. It tells you the track that is assigned seconds before it is announced which tells me the information is correct and quick. The cherry on top is the live ‘seats available’ chart of the train you’re on. It tells you where there might be sears available if the car you get into is full and you want to sit down.

Shockingly great. Traveling with the app now and it has loads of useful features: a minute by minute accurate train delay clock - showing for each station, updating as the train makes up time (or doesn’t), an easy to follow route guide that unbolds the stations you stop at in precise real-time, accurate track locations. And including a wallet, easy to activate your ticket and show to conductors. Truly a magnificent transit app. Well done!

Astoundingly well-designed! Is this a transit app?!. This can’t be a public transport app. It’s too well-designed. It’s like competent programmers were hired who had a wishlist of design ideas that they wanted to implement from using the MNR and LIRR, and then they actually got to implement it. I feel like user feedback may have also been not only sought out in the testing phases, but also *gasp* implemented. From matching up potential tickets to the train time all in one place to carriage occupancy estimates to showing you any schedule info you might not need (including for the train you’re on, which many apps seem to forget you might need for your post-train journey!), this app has it all. This is a fine example of excellent UX Design, and I wish I had some improvement suggestions, but nope! Keep up the great work.

Great app, occasional wrong track. Train Time is great for listing departure tracks at Grand Central, but can be inaccurate at stations farther out. At Southeast, NY, commonly, Grand-Central-bound trains depart from Track 2 and Wassaic-bound depart from Track 1. Fairly often, Metro-North’s operations people reverse these tracks, causing inexperienced Wassaic passengers to get on an electrically-powered train on Track 1 - listed as Wassaic on the Southeast departure screens and on Train Time as Track 1, both of which are wrong. An experienced commuter like me knows that only Diesel trains can travel north of Southeast. This is not a software bug. It is an operations error not to update the Southeast screens and Train Time when the tracks are reversed. I commute through Southeast only about once a week, and I have seen non-posted track changes like this occur twice in the same month.

Round Trip No More. The app started as a major step up from previous attempts. The euphoria from that is now gone and it is puzzling as to why the MTA has eliminated the round trip payment option. At first I thought it was an error, but sure enough, it is gone. Now you must make two transactions, which is not the end of the world but…why?!?!?! The MTA needs to leave it alone and make improvements where improvements need to be made, like on time performance and safety.

Device blocked. My device is blocked from purchasing tickets via MTA App. I submitted a request for refund for $61 for tickets to east Hampton. The train that I was on to east Hampton was canceled - the engine failed and it had to go back to original station. I sent an email asking for you guys to refund this trip as it was canceled. You never answered my email and therefore, never refunded me. I called my bank to cancel this charge. I had to take a $300 dollar Uber from the original train station to east Hampton. MY TRAIN RIDE BACK TO PENN STATION - THE TRAIN’S ENGINE FAILED TOO. How does both trains’ engines fail within 48 hours? please unblock my device ASAP so I can continue to purchase tickets. This is ridiculous.

Happy commuter. The app functions well, very few glitches and has all my commuting information, schedules, tickets in one place. I love the function to add a train time to your calendar (too many apps need this and don’t include it) and purchasing tickets is simple with an option for Apple Pay if you don’t have transit dollars to spend and don’t want to go digging for a credit card when you realize that too late! All in all, makes planning my commute seamless.

Great but could be better. I have not one reason to deter you from using this app. I am a student who visits his family every weekend and find it very useful in planning both spending my money and spending time with my family. Although, that dosent mean this app is perfect. This app could be taken to the next level by allowing a quicker and more accessible way to by the tickets, when activating or purchasing the tickets on the train you rarely are allowed service and the experience is slower.

It just works. Having never taken the LIRR, and coming from a city that doesn’t have mass transit, I walked on and realized I should have bought a ticket. But I didn’t because there were no turnstiles. I hastily searched for the app, found it, downloaded it, created an account, found my train, and paid in the span of about 2 minutes as I sat in my seat. Bravo UX team. Bravo.

Difficult to navigate. I’m new to this Ap. It’s not intuitive and takes quite a while to select a different route than a favorite also searching for schedules I have to check time tables on a website to search the trains to input times for arrival if you overshoot it doesn’t give you options and often says no trains are available. Also nicknames seem to all be taken!

Much better than previous versions!. This app has come a long way since it’s incarnation. The ability to view schedules and buy tickets in the same app is a great upgrade. My other favorite feature is the ability to see which cars are less crowded. It doesn’t always seem to work unfortunately (maybe not all trains have the technology installed yet) but it is useful when trying to figure out what car might have seats.

Not Ideal Changes. Don’t like the new app too much. Colors are not appealing. Graphics could be a little more eye catching. Doesn’t tell you how many minutes until the next train will arrive at your station like it used to. Or how many minutes can mail the next train leaves (it just says at the station or departed which is not helpful). The current train ticket page is worse than it was. Wasn’t clear that you have to expand to see all your tickets. The app icon should stand out more. There are some nice changes, but the old app seemed better overall.

Almost but not quite. So you finally integrated the schedule app and the ticket app - great! But from a trip that I find on the schedule, when I click to buy a ticket, the app does not carry the peak/off-peak designation to guide ticket choice! I have to either remember or back out and check what fare I need and then click again to purchase. Seems pretty basic to tell me what fare I am gonna need for the trip I have picked.

Used to Be More Helpful. This app used to know, automatically, what station I was near. And it would, AUTOMATICALLY, select the correct station as my starting point. And based on my ride history, it would know what station I wanted to go to. If I were in Manhattan, it would select Penn for me as my starting point. If I were at my girlfriend’s in Murray Hills, Queens… it would AUTOMATICALLY select Murray Hills as my starting point. It was dynamic and helpful. This no longer happens. But my brain is USED to it happening. This has cost me several missed trains by this point. You guys sapped this app of an incredibly useful feature. And, YES: I have location features enabled.

The Best Municipal App of All Time. The MTA proved that you can go in-house without sacrificing quality. This app is a stunner. It boasts an attractive, very intuitive UI and it’s packed with features. Its developers are clearly rail *fans,* not just employees— they load up easter eggs and always anticipate service changes and respond well to interruptions. My favorite feature might be the car capacity monitor— it saved my life during peak COVID. This app makes me look forward to riding the LIRR!

Has to be one of the best commuter apps out there.. Admittedly when I first realized I had to download an app for my daily commute (you can still use paper tickets if you want) I was skeptical at best. So used to buggy budget apps that crash, are slow, poorly thought out etc. It’s honestly amazing. Super reliable, incredibly quick and easy Apple Pay integration for getting all types of tickets including monthly passes. Really accurate tracking of trains and route planning. Hats off to the app creators, I’m not sure I recall ever taking the time to write a review, positive or negative!

Please fix the search. So far loving the new app and the fact that the tickets can be showed to the conductors without waiting for them to load is really great. My issue is with the search function for trips - if I say I want to arrive by 7 a.m. the search for the new app gives me a train that arrives after 7 a.m. and then all trains after that. The old app’s search would start with a result that would get you to your destination way before and then show you other options.

Easy to use !!!. Sometimes your Amtrak is delayed so you’re running through Penn station to catch the last train out east and you don’t have time to stop and get a ticket! Enter this app. I downloaded the app, found my train, made an account and bought tickets in the 2 minutes it took for the conductor to come to my seat! As she looked over my shoulder, the eticket activated! Incredible. Thank you !!!!

Ileana conductor needs to realise that she is not a drill sergeant. Ileana obnoxious and rude we heard her on the speaker. She then came and beat the door in the bathroom. When I was trying to use the toilet and activate Ticket with her attitude. I just gave her another 20 bucks and told her to get away and then somehow I’m being rude and obnoxious and ridiculously out of touch with the normal customer service that MTA has had for 20 years. I will not be riding this and more. I’ll take an Uber and go into the city she is pathetic as someone who is in Washington DC more than Connecticut. We have a MetroCard that we use. We have actual people who assist us not people with attitudes just because she’s union doesn’t mean she should be speaking to the people the way that she did.

I’m a new traveler. I’m a new resident for Fleetwood I enjoy the the silence and peace in the early week days to work and coming back home the staff are very helpful when it comes to get the tickets and help others to get to their destiny , the only thing I don’t like is that I see some passengers using big scoters and take almos 3 or 4 seats at same time and they put theis bough legs in the seats like if they where paying for 4 seats is not fear for other travelers as well . Also I see how some people don’t pay for their ticket they hide in the bathroom and come out like 20minutes later avoiding paying .

Unbelievably good UX. This app is incredibly intuitive to use and displays a huge amount of useful information. A very nice feature is that it auto-groups the same train together from multiple origins when doing a multi-origin search. The ease of Apple Pay is quite good as well. Although it's sort of a fringe feature, I'd like the option to search with 3 different origins instead of just 2.

You can’t plan ahead. I just tried to use this new app while trying to use the old LIRR app. It linked me to this. Looks nice but it only gives you a limited time frame based on your current, real time use. I want to know what time to take a train tomorrow morning. I have to wait til tomorrow to schedule my trip. I can’t change the calendar day like I used to on the old app. Maybe it works for regular commuters, who already have a general knowledge of the schedule but I am disappointed. It did give me a chat option to get someone to tell me the trains available from 9:30 am -12 pm, as I requested. This person confirmed that I was not able to do so on the app.

MTA service improvements are big plus for the riders. MTA service improvements in recent months have been a big plus to riders. The Train Time app is now very user-friendly and it is easy to navigate among the varied functions eg train time departures and arrivals, track numbers, train/train line status, ticket prices, best cost deal suggestions, and ticket purchases. Confusing graphics and ambiguous icons have been eliminated. The only issue is that the “window” for ticket purchases contains graphics that prominently display the icon for use of Apple Pay to make purchases which is clearly to the disadvantage of consumers. MTAs train service is very much improved insofar as on time service and absence of delays and sufficient numbers of train cars. Excellent improvements in the last few months have not escaped my attention. I’ve been an MTA rider on MNRR, subways and LIRR for 36+ years so I know when there has been a marked step up in general service.

Happy user!. I’ve been using this app for a couple months and it is so easy to use and it’s always accurate (sometimes even more accurate than the arrival clock on the platform!). I love how I can bookmark/save trips. The Tickets section is really easy to use and it’s great to have all my purchased tickets right there and ready to be activated. My only piece of feedback is that I would be great to get more info on the tickets types and when they expire. It’s probably in a FAQ but if there was a little info icon next to the ticket types to just clarify the terms that would be really helpful. I highly recommend this app!

Incredible improvement on simplicity and functionality. This feels like a modern app - simple and good features. It’s a dramatic improvement over the multiple apps the MTA has had previously. Searching and buying tickets is easy with a couple clicks (on this should have been simple before). The thing I just noticed and love is showing where you are on route - everything from departure train track to status along route to adjustments in ETA. Way to go MTA.

Ticket display is backwards. If you have a 20 trip purchase and purchase additional tickets, the old tickets appear at the bottom of the list with the new tickets on top. Logically speaking a user would want to use old tickets first since they expire sooner than any new ticket purchased. Instead the user has to scroll all the way to the bottom of the list to find the ticket they want to use. Counter-intuitive. Also wish they had auto-refill options it is a pain to keep buying more.

Great improvement!. When I started using mta apps on my phone they were clunky. The interface was hard to read, hard to navigate, the views I needed were hard to find and you had to schedule your trip in one app while buying tickets in another. (Full disclosure, I use the app mostly for MNR transportation). Now the interface is way easier to read, interact with and use, in general and no need for two apps. Great work, MTA!! Bravo!!

Train Time. The train time app is very efficient and effective. It helps you to do all your train transactions, trip planning and information all at the same time. No more worries of missing the train because you have to buy a ticket. What we need now is to get a discount to use the app and then more riders will use it and make less work for the conductors.

No complaints. The MTA has gone through multiple apps through the years and this is their best one by far. This is the only official MTA app that is actually easy to use, and it makes traveling so much easier and less stressful. I’ve recommended the app to some of my non-transit- and tech-savvy friends and family and everyone has been able to navigate easily and seamlessly. Hopefully we’ll see an app of this quality for the rest of the MTA network soon!

Actually Good. This app has an incredible UX that is easy and intuitive to use (as well as actually working). It is not only the best transit app I’ve used, it is one of the best-designed (and implemented) apps overall. It seems that the developers that made this actually put some time and effort into it (!). I especially love how I can click one button (one!) to add it to my calendar, and it just works. This app is incredible!

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Easy. Extremely easy and convenient to use.

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Great App, could use downloads. It’s a great app. Choosing destinations, visualizing train car occupancy, station stops and arrival times, connecting information, payment options and in-route tracking. I would also add ability to download maps and schedules thus providing end-user to see that information when in tunnels or areas of poor cell service.

Major improvement. In previous edition, getting the activated ticket to remain opened on app was an issue for a while. The ticket person knew about the flaw. It still happens but not as much as before. Way to go but still some issues.

Good in concept but lots of bugs in practice. The idea to consolidate all in one app is great and makes it more user friendly. However there is no option for the monthly fare and for some reasons the app doesn’t let me select weekly either with an error message popping up. I had to buy a one trip ticket which cost more obviously. So good in theory more to improve to make it efficient and working properly

Fails to recognize what station you are near. Prior app automatically flipped the round trip times based on where you were. For example, in the morning it would show the home station departure times to the work station. Once at work, it would show the work station departure times to get home. Now that helpful aspect is gone. It always seems backwards. Location is enabled but clearly that doesn’t do anything. Needs to be fixed.

Just keeps getting better!. Thanks for making such a beautifully designed app - if I could make a suggestion, maybe add a notification when you get within a stop of your ticket’s destination. Outside of that, I just am extremely impressed by the app, keep up the excellent work!

Excellent app. Easy to use; seamless integration of all the tasks you used to do in two apps. The real time updates to the train route, indicating where you are, how long to the next stop, rider density in cars (though this last one: not so sure how accurate that is or *can be*, but no matter—it’s great to see it tried), clear indication of peak/off-peak… great job, team!

Best train app I’ve ever used. This is hands down the best train app I’ve ever used. The people who made this took great care and effort to make something usable and reliable, and it shows. Every time I have to use another app to buy tickets or check schedules for a different train system, it pales in comparison to this one.

Really well designed. It was so easy to use when I first downloaded it Took me less than 1 minute to find out how to pay for a ticket and all I had to do was put in my card and it worked for the rest of my trips. Very cool app.

Pretty intuitive. I don’t feel that I have to struggle to find/do stuff in this app. It’s pretty fluid. The only thing I’d like to see is a “buy again” option so I do t have to keep entering the info for the same ticket I buy over and over.

Good interface but a bit slow to load. Very happy that MTA brought ticketing and scheduling together and, on the whole, I find site navigation quite intuitive, so kudos for that. But I find the site rather slow to load, especially in the stations, where I need it most. Maybe MTA needs to work on WiFi at stations.

User Friendly. The app is very user friendly. I’ve only used it this app a couple of times and it has been very simple to read when the next train and easy to purchase ticket.

Great App. This app is shockingly competent for a transit agency. It has very easy navigation, looks modern, and integrates very well with iOS system features. It would be cool if it got live activities support so you could see how close you were to your destination at a glance, though.

Not accurate and can’t check former trips. You consider a ride into Atlantic terminal “completed” when or about the train enters the tunnel. However, the trip through the tunnel is at least another 5-7 minutes. Very VERY misleading. Since it is always late I have to show my boss the time the train came in. But the app time is WRONG. So my boss things I AM LYING!! This has to change. Also why can’t I check a former trip date. With all the new changes I would like to compare a former schedule to the newer schedule.

Train Stops versus stations traveled through. I was in Grand Central and using this application schedule function saw that a friend to southeast would be in Crestwood on 28 minutes The conductor informed me that the south east train does not stop at Crestwood. So I am in White plains station right now. Waiting for a train southbound to Crestwood. Why does the application show the south east bound train on the Harlem line would be stopping at Crestwood? That was the basis I brought the ticket for. that was the basis I got on the train. Not verifying information in the application. Will now post me 45 minutes or more. The White plains to Crestwood train will be the 1202 I was on the 1048 southeast train.

Exceptional transit app from MTA. I’m thrilled to say this app does it all! The latest redesign is so functional and easy to use. On a recent LIRR trip the app guided me through an easy transfer at Jamaica, helped me select a car to sit in and was a one stop shop for my ticket. Great job! This is a great use of our tax dollars. Very grateful as it’s not easy to pull off.

Much Much Better. Can we ever know where we’re going, really? Actually, this genuinely helps. Clear and intuitive maps, super easy login experience—pulled etix payment info plus all my past trips. A joy to never have to look at the white ovals of the Microsoft word art interface ever again. Flawless execution, v grateful.

Great app!. I think this app works great. It’s easy to use and I can purchase tickets anytime I need them. The only reason I have given this 4 stars instead of 5 is because the app can’t be used with Apple Shortcuts anymore. I had the old version set up for my two favorite stations. If the shortcuts functionality was brought back it would be a 5 star app.

Much improved. It’s way easier now to use now that train times and ticketing have been combined into one app. Additionally they recently rolled out multi-station input into the trip planner, super useful if you live between two stations or on a spur line.

Best public transit app I have used. This is by far the best government app I have ever had the joy of using. So thoughtful and well designed. More transit agencies need to copy this. Would be cool if you could just fold the terrible NJ PATH and CTrail apps into this one app for a comprehensive Tri-State Area commuter rail experience.

Much improved. The user experience is so much better than it use to be. The app has worked for months for me with nearly no issue. I’m happily surprised. You also don’t really have another option that lets you see schedules and directly purchase tickets

Great Improvement. Previous apps have been buggy, unreliable and far from comprehensive for a tri state train app. This app is a huge improvement. They really went out of their way to think about everything a computer/visitor might want to know or see. I don’t say this often, but we’ll done MTA/app creator.

Great improvement over previous app. Has train times and ticket purchasing in one place along with accurate train schedules and live ETA forecasts and platform/transfer information. If you have a smart phone and want to efficiently travel the LIRR/metro north this is highly recommended.

Disappointing - a textbook case of how NOT to make an app. I entered a trip (time, destination, etc) and it promptly suggested I purchase a ticket for that trip. I purchased the default ticket it suggested only to find out the ticket expires in a matter of hours - before my trip! Why would it suggest that ticket, or even offer it as an option at all given the date/time of the trip I entered?! Very frustrating. I have seen a lot of apps and this is one of the worst I have encountered. Next time please design it with empathy for the users in mind!

convenient/user friendly/cost effective. thank you to the lady who showed me this app. it was my first time taking the LIRR i didn’t know how to purchase a ticket. this app is so convenient and i was told it is cheaper to purchase a ticket through this app than in person. great app. highly recommend :) safe travels everyone!

Intuitive and fast. This app has no sluggish feeling, quickly gets you the info you need. It’s also smartly designed to have the buttons and commands where you need them. Easy to pay and store your tickets. No glitches so far!

Easy to use, convenient. I love this app. It is easy to search schedules and buy tickets. It makes commuting more convenient because I don’t have to find a ticket machine and wait in line to purchase a ticket before getting on the train. I can buy the ticket just before hopping on the train.

One rider’s review. The integration of ticket purchase, train schedules, etc. is terrific. The “best value” feature is nice to have. The train details are not consistently accurate. For example, the app indicates the train has departed when, in actuality, it hasn’t even arrived. The track number indicator often displays a non-existent track—especially at GCT. The “number of cars on the train” feature rarely works. Overall, the app is better than nothing. But it’s not stellar.

The App Dumped My Purchased Tickets. This app was working well until today. I recently bought 20 tickets and had 18 left. When I logged in today, however, it said that my ticket wallet was empty and that I had to buy more. Obviously, I'll have to contact the MTA to try to get my money back, but I won't be using this app to buy tickets again anytime soon. I had to buy a ticket from the conductor, who told me that others have lost money on this app as well, and that he advises everyone to stick with paper tickets.

It is the best app on my phone. I love that it shows you your track number, where you are in transit with the number of stops left before your stop, and that it updates ETA. It has made traveling so seamless for me. Everything is so intuitive!

Easy Breezy. I love this app the fact that I can buy my ticket on the train and don’t have to pay extra is awesome this saves me a lot of time I don’t worry about lines for ticket anymore plus it gives u multiple schedules

As Good as it Gets for Commuters. This app has improved so much. App is easy to use. Provides details needed easily. It’s convenient when it comes to tickets, weekly, monthly or last minute purchases. Overall it’s As Good as it Gets for Commuters! Enjoy the ride.

Ever improving.. The evolution and history of public transportation and ticketing methodology are significant indicators of social adaptability and advance. From the exchange of physical coinage, to paper tickets and swipe cards, every conceivable method has been deployed; but, here is the best yet: a digital app. which makes train travel as fluid as the sun.

Are the back-end developers on strike or something?. I never write reviews. But christ. This is the second time I’ve attempted to purchase a ticket and I keep getting a “error:card information may be incorrect” issue. Not even using Apple Pay, I’m putting in my card info. The money is taken out of my account immediately, its not even shown as “pending”. I’ve used different forms of payment too. The agent swears that “no tickets were purchased”. Just garbage. Don’t bother downloading, I rather pay the bloated LIRR fare in person.

Good but locked out of certain things. This app is way better than previous MTA apps. However, I have an old email address associated with my account and there doesn’t seem to be anyway to change the email associated with my account. I’ve hunted online for a fix, but I haven’t found any explanation.

App selling tickets based on prior rather than current selection. Twice in the last week, TrainTime has loaded tickets for stations filled out in the ticket purchase UI, but when I loaded the e-ticket it listed the stations I had used for my previous trip. Case in point: Today I filled in Grand Central to Hicksville, and it completed searching and let me move on to purchase. Once I purchased, I saw that I had a freshly purchased ticked from the Appalachian Trail to Grand Central - the ride I’d taken Saturday. On that trip, my morning purchase to the Appalachian Trail had loaded the correct names of stations, but when the purchase was done I received a ticket to Beacon - my previous TrainTime purchase. Needless to say, I want the app fixed and I want my money back. (I tried to update the app, but I’m on the latest version already.)

Entirely New Experience. Wow. It’s made a giant leap from the previous apps. Everything is consolidated, responsive (so far at least) and the UI is beautiful and intuitive. Love the Apple calendar integration. I hope to see this incorporate subway and bus time & map features and help de-mystify the infamous subway changes and re-routes and send notifications about when (and if) the next train or bus is arriving. To be able to switch between a “normal state”, “current state” and maybe even a “hybrid state” subway map would help clarify things. Apple Wallet integration would be a nice-to-have too for LIRR & MN. Congrats to the MTA dev team, really exciting update for daily users.

A real lifesaver!. Having the app has saved me many times from running around for the wrong track, especially in stations where there is no staff or when there's a last minute change and the public address system is unclear or doesn't work!

Excellent App!. I’m not a frequent public transportation user but when taking trips into the city for work related business i use this app. It is very user friendly and train times are accurate. It’s like a personal road map for transport. Highly recommend

Loving the Lirr. At 54 years old, I must say I have never ridden the Lirr choo-choo my long history with car legs . But I must say I made the biggest mistake of my life not doing this years ago. It is the best, and only way to ride back-and-forth from Long Island into the city for now on the car stays home loving the LIRR railroad SYSTEM

Arrival time randomly changes. Missed my train a few times, arrival time randomly updates between when I leave home and arrive at the train station. It at times can be very difficult and frustrating to plan a trip with this occurring in the mornings. Train was scheduled for 9:08 then updated to 9:03 without any warning, train showed up at the platform while I was walking and missed it. Not the first time this has happened. Need to fix this bug.

Trains Made Easy!. This app makes it easy to find the train that gets you where you want to go when you want to get there! And once you’ve found your train, the app makes it easy to buy your ticket! Frictionless! The UI is responsive and modern. I don’t have any complaints. The dev team nailed it with this app.

Good Service. I started riding the Metro North train in Nay 2022. It has shown good service the entire time, even when the trains were late. lThe reason being is because of the people who who the system. I must admit I have only experienced good professional service from the conductors to those who walk the aisle and take the money. I’m giving you guys/gals 5 stars.

Nice new App. Nice to see the exact location of the trains. Brought tickets on the app for the first time, didn’t have any hiccups. Minor bugs here and there. The chat feature is nice too, got a response in a timely manner. Awesome that there’s iPad support. Thank you to the developers.

Great Consolidated App. This is a great consolidated app that replaces the need to have separate apps for LIRR train times, Metro-North train times, and eTickets. The app loses one star from my rating because the AM/PM label doesn’t show up when selecting times on my iPad - it only shows up on my iPhone. I have to play a guessing game on my iPad by looking at the resulting trains to see if the hour I selected is in the AM or the PM.

Convenient and Accurate. I really enjoy using this app. It makes traveling in and out of the city very easy. I can get information about available trains quickly and purchase tickets without having to waste any time! East to use and access information.

MTA Nailed It. I’m super impressed with this app. Everything is so easy and intuitive, I never feel like I have to search or make extra taps to find any info I need. Buying and using tickets from the schedule is seamless. Extra points for the clear explanations on what trains are bike-friendly!

One of the worst apps I’ve had the displeasure of using. 1. Any time I’m signed out, signing in requires me to rest my password. I use a password manager, I didn’t suddenly forget the password. Fix your app and quit lying to me. 2. Once I signed back in, the tickets I had purchased previously were gone. I had to quickly buy new ones while the conductor waited. Once I had bought the new ones, the old ones appeared. So convenient that this bug results in more money for them! Wow!

A quick ride to the city…. Concert tonight and I don’t feel like driving him to the city. Don’t feel like waiting online or dealing with a counter person today. What could be easier than buying the ticket online like this. Nothing! This was quick, easy perfect! I recommend this to anybody

More Local trains from CT. This Fairfield 5:24 or another early train needs to make a stop at Woodlawn because I have to get off Harlem 125th station to take another train. There are so many staff members living in CT working in NYC. Going home I have to do the same thing take the NorthWhite Plains train to Fordham or Harlem to catch a train stopping in Fairfield. Hospital hours 7am 7p, 7a 8a -8p doctors and nurse

Great improvements made. Great update by merging the apps. It’s fantastic that I don’t need to login every time I use the app now as well. It made no sense that this app was so difficult to use before. Now if you could tell me if it’s peak / off peak ticket times before I buy that would be great. Don’t have time to read the i button